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Medical Scheduler Resume Examples: Proven To Get You Hired In 2024

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• Medical Scheduler
• Clinic Scheduler
• Hospital Scheduler
• Appointment Scheduler
• Medical Appointment Coordinator

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• Medical Scheduler Resume Tips

Medical Scheduler Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., medical scheduler resume sample.

A medical scheduler works in an administrative department at a healthcare facility by preparing appointments for patients. Medical schedulers are also responsible for following up with patients to ensure they remember their appointment. They collect basic patient information, so it’s important to be very careful and detailed oriented. In your resume, you might want to highlight your ability to manage electronic health records.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your medical scheduler resume in 2024,    demonstrate your knowledge of healthcare terminology..

You don’t need to be a nurse or physician to become a medical scheduler. However, it is indeed essential that you understand basic healthcare terminology. You can demonstrate this in your resume by tailoring it to the healthcare industry and including relevant keywords.

   Indicate your familiarity with healthcare regulations.

Medical schedulers manage sensitive patient information that must be held private and used cautiously. That’s why your potential employer might want to know that you are familiar with healthcare regulations.

Clinic Scheduler Resume Sample

Hospital scheduler resume sample, appointment scheduler resume sample, medical appointment coordinator resume sample.

As a hiring manager who has recruited medical schedulers at top healthcare organizations like Mayo Clinic, Cleveland Clinic, and Johns Hopkins Medicine, I've seen firsthand what makes a resume stand out. The following tips will help you create a strong resume that showcases your skills and experience in the best possible light.

   Highlight your scheduling experience

Employers want to see that you have experience scheduling appointments and managing patient flow. Be sure to include specific examples of your scheduling responsibilities, such as:

• Scheduled an average of 50 patient appointments per day while maintaining a 95% patient satisfaction rate
• Managed a calendar for 12 physicians, ensuring timely and efficient scheduling of appointments
• Implemented a new scheduling system that reduced wait times by 20% and increased patient volume by 15%

   Showcase your customer service skills

As a medical scheduler, you'll be interacting with patients and their families on a daily basis. Employers want to see that you have strong customer service skills and can handle difficult situations with grace and professionalism. Avoid simply listing 'customer service' as a skill without context, like this:

• Skills: Customer service, scheduling, data entry

Instead, provide specific examples of how you've used your customer service skills:

• Received multiple compliments from patients for my friendly demeanor and ability to put them at ease
• Deescalated a tense situation with an angry patient, resulting in a positive outcome and a thank-you note from the patient's family

   Emphasize your knowledge of medical terminology

Familiarity with medical terminology is essential for a medical scheduler. You'll be communicating with physicians and other healthcare professionals on a regular basis, so it's important to demonstrate your knowledge in this area. For example:

Proficient in medical terminology, with the ability to accurately schedule appointments for a wide range of specialties, including cardiology, oncology, and orthopedics.

If you have any relevant certifications or coursework, be sure to include those as well.

   Demonstrate your ability to work in a fast-paced environment

Medical scheduling can be a high-pressure job, with constant demands from patients, physicians, and other staff members. Employers want to know that you can handle the pressure and maintain a high level of accuracy and efficiency. Use phrases like:

• Thrived in a fast-paced clinic setting, scheduling up to 75 appointments per day with 99% accuracy
• Demonstrated grace under pressure, calmly handling last-minute schedule changes and emergency appointments

If you have experience working in a particularly busy or high-volume setting, be sure to highlight that as well.

   Include any relevant software skills

Many healthcare organizations use specialized scheduling software, such as Epic or Cerner. If you have experience with any of these systems, be sure to include that on your resume. For example:

• Proficient in Epic scheduling software, with experience managing schedules for multiple providers across different specialties
• Trained 5 new staff members on Cerner scheduling system, resulting in increased efficiency and fewer scheduling errors

Even if you don't have experience with a specific software system, you can still highlight your overall computer proficiency and ability to learn new programs quickly.

   Tailor your resume to the specific job

One common mistake job seekers make is using the same generic resume for every application. Instead, take the time to tailor your resume to the specific job you're applying for. Look closely at the job description and emphasize the skills and experiences that are most relevant to that particular position. For example, if the job description mentions:

• Scheduling experience in a pediatric setting
• Bilingual proficiency in English and Spanish

Then you might include bullet points like:

• Scheduled appointments for a busy pediatric clinic, managing a caseload of 150+ patients
• Used bilingual skills in English and Spanish to communicate effectively with patients and families

By tailoring your resume to the specific job, you'll show employers that you're a strong fit for the position.

Writing Your Medical Scheduler Resume: Section By Section

  summary.

A resume summary for a Medical Scheduler is an optional section that sits at the top of your resume. It provides a brief overview of your most relevant qualifications, skills, and experience. While not strictly necessary, a well-written summary can help catch the attention of hiring managers and provide context for the rest of your resume.

Keep in mind that a resume summary is different from an objective statement. Objective statements focus on your goals and what you want from a job, while a summary highlights what you can offer to an employer. In most cases, it's best to avoid using an objective statement and stick with a summary instead.

To learn how to write an effective resume summary for your Medical Scheduler resume, or figure out if you need one, please read Medical Scheduler Resume Summary Examples , or Medical Scheduler Resume Objective Examples .

1. Tailor your summary to the medical scheduler role

When writing your summary, it's important to tailor it specifically to the Medical Scheduler position you're applying for. This means highlighting the skills and experience that are most relevant to the job.

For example, a good summary for a Medical Scheduler might look like this:

Experienced Medical Scheduler with 5+ years of experience managing busy schedules for multiple physicians. Skilled in using EMR systems, coordinating patient appointments, and ensuring smooth workflow in a fast-paced healthcare environment. Excellent communication and customer service skills.

In contrast, a generic summary that could apply to any job might look like this:

Hardworking and dedicated professional with a proven track record of success. Skilled in communication, organization, and problem-solving. Seeking a challenging new opportunity to utilize my abilities.

2. Focus on your medical scheduling abilities

As a Medical Scheduler, your primary responsibilities involve managing physician schedules, coordinating patient appointments, and ensuring an efficient flow of patients through the office or clinic. Your summary should reflect these core abilities.

• Skilled in managing complex physician schedules across multiple locations
• Experienced in using EMR systems to coordinate patient appointments
• Adept at communicating with patients, physicians, and staff to ensure smooth operations

Avoid mentioning skills or experience that aren't directly related to medical scheduling. For instance:

• Proficient in Microsoft Office and social media management
• Background in customer service and retail sales

  Experience

The work experience section is the heart of your resume. It's where you show hiring managers what you've accomplished in previous roles, and how that translates to the medical scheduler position you're applying for. Here are some key tips to make your work experience section stand out:

1. Highlight relevant medical scheduling experience

Hiring managers want to see that you have experience directly related to the medical scheduler role. When deciding what to include, prioritize any previous positions that involved:

• Scheduling patient appointments and procedures
• Coordinating with healthcare providers and staff
• Managing medical records and documentation
• Handling patient inquiries and communications

If you don't have direct medical scheduling experience, look for transferable skills from other roles, such as customer service, administrative support, or managing complex schedules.

2. Use strong medical scheduler action verbs

When describing your achievements, choose powerful action verbs that demonstrate your medical scheduling capabilities:

• Coordinated appointment schedules for 15 providers across 3 clinic locations
• Optimized patient scheduling to reduce wait times by 25%
• Liaised between patients, providers, and insurance companies to streamline authorizations

Avoid bland, generic phrases that could apply to any job:

• Responsible for scheduling appointments
• Duties included answering phones
• Helped patients and providers

3. Quantify your medical scheduling impact

Numbers are a powerful way to show the impact you've had in previous roles. Throughout your work experience section, look for opportunities to quantify your achievements:

• Scheduled an average of 50+ appointments per day while maintaining 95% patient satisfaction scores
• Reduced no-show rates by 15% through proactive patient reminders and follow-ups
• Managed scheduling for a 10-provider practice with 1500+ patients

Not every bullet point needs a number, but aim to include at least 1-2 measurable achievements for each role.

4. Showcase your career progression

Hiring managers love to see candidates who have progressively taken on more responsibility. If you've been promoted or expanded your role, make that clear in your work experience section. For example:

ABC Medical Center Senior Medical Scheduler, June 2019 - Present Medical Scheduler, March 2016 - June 2019

Then use your bullet points to illustrate how you earned that promotion and thrived in the expanded role:

• Promoted to Senior Medical Scheduler to oversee a team of 5 scheduling coordinators
• Trained and mentored new hires on scheduling best practices, reducing ramp-up time by 30%
• Collaborated with IT to implement a new scheduling system, improving efficiency by 20%

  Education

Knowing what to include in the education section of your resume as a medical scheduler can be tricky. You want to highlight your relevant education and training without taking up too much space. Here are some tips to help you craft an effective education section on your medical scheduler resume.

1. List your highest degree first

Start with your most recent and relevant degree. For medical schedulers, this is typically a high school diploma or associate's degree.

Here's an example of how to list your education:

Associate of Applied Science in Medical Office Administration XYZ Community College, Anytown, USA Graduation: May 2020

If you have a bachelor's degree or higher in a related field, definitely include that as well. Just keep it concise.

2. Include relevant coursework

If you're a recent graduate or your degree is in a field other than healthcare administration, you may want to list relevant coursework. This shows employers you have the necessary knowledge for the job.

Relevant courses for medical schedulers might include:

• Medical Terminology
• Healthcare Law and Ethics
• Medical Office Procedures
• Electronic Health Records

Just be sure to keep the list short, and only include classes that relate directly to the medical scheduler role.

3. Highlight medical scheduler certifications

In addition to your degree, include any certifications you have that are relevant to being a medical scheduler. These might include:

• Certified Medical Administrative Assistant (CMAA)
• Certified Electronic Health Records Specialist (CEHRS)
• Certified Medical Scheduler Specialist (CMSS)

Certifications show you have specialized knowledge and skills. They can help your resume stand out, especially if you don't have a lot of work experience yet.

4. Keep it brief if you're experienced

If you've been working as a medical scheduler for several years, your education section can be very brief. Hiring managers will be more interested in your work history.

Here's an example of what not to do:

Associate of Science in Business Administration ABC University, Somewhere, USA Graduation: May 2010 Relevant Coursework: Intro to Business, Marketing 101, Business Law, Accounting I and II, Economics GPA: 3.7

Instead, keep it simple:

Associate of Science in Business Administration, ABC University, 2010

  Skills

Your skills section is one of the most important parts of your medical scheduler resume. It's where you highlight your most relevant abilities and expertise to show hiring managers you're the perfect fit for the role. In this section, we'll cover what to include and avoid in your skills section, and share examples so you can create a convincing one yourself.

1. Highlight scheduling and administration skills

As a medical scheduler, your primary responsibilities involve managing appointments, coordinating with patients and providers, and handling administrative tasks. Showcase skills that demonstrate your proficiency in these areas, such as:

• Appointment scheduling software (e.g., Epic, Cerner)
• Electronic health records (EHR) systems
• Medical terminology
• Insurance verification
• Patient communication
• Multitasking and prioritization

By emphasizing these specific skills, you show hiring managers you have the necessary expertise to excel in the role.

2. Use proficiency levels to indicate expertise

When listing your skills, consider using proficiency levels to give hiring managers a clearer picture of your abilities. For example:

Appointment Scheduling (Expert) Electronic Health Records (Advanced) Medical Terminology (Intermediate) Insurance Verification (Beginner)

This approach helps employers quickly gauge your skill level and determines if you're a good match for the position. However, be honest about your proficiency to avoid overselling your abilities.

3. Avoid listing soft skills or generic terms

While soft skills like communication, teamwork, and adaptability are important for medical schedulers, they should not be included in your skills section. Instead, focus on hard skills and technical abilities specific to the role. Compare the following examples:

Communication Teamwork Adaptability Problem-solving

Instead, prioritize skills like:

Appointment Scheduling Software (Epic, Cerner) Electronic Health Records (EHR) Systems Medical Terminology Insurance Verification

By focusing on hard skills, you demonstrate your qualifications more effectively and increase your chances of passing ATS filters.

4. Optimize your skills for applicant tracking systems

Many healthcare organizations use applicant tracking systems (ATS) to screen resumes for relevant skills and keywords. To increase your chances of passing these filters, make sure to include skills and terms that align with the job description. For example, if the job posting mentions specific scheduling software or EHR systems, include them in your skills section.

However, avoid simply copying and pasting the entire job description into your resume. Instead, strategically incorporate relevant keywords while still creating a tailored, readable skills section.

Skills For Medical Scheduler Resumes

Here are examples of popular skills from Medical Scheduler job descriptions that you can include on your resume.

• U.S. Health Insurance Portability and Accountability Act (HIPAA)
• Customer Service
• Medical Records
• Healthcare Management
• Appointment Scheduling

Skills Word Cloud For Medical Scheduler Resumes

This word cloud highlights the important keywords that appear on Medical Scheduler job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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Resume Guide: Detailed Insights From Recruiters

• Scheduling Resume Guide & Examples for 2022

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Medical Scheduler Resumes

• Template #1: Medical Scheduler
• Template #2: Medical Scheduler
• Template #3: Clinic Scheduler
• Template #4: Hospital Scheduler
• Template #5: Appointment Scheduler
• Template #6: Medical Appointment Coordinator
• Skills for Medical Scheduler Resumes
• Free Medical Scheduler Resume Review
• Other Administrative Resumes
• Medical Scheduler Interview Guide
• Medical Scheduler Sample Cover Letters
• Alternative Careers to a Scheduling Specialist
• All Resumes
• Resume Action Verbs

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Medical Interpreter Resume Examples

Writing a resume can be a challenging and intimidating process. If you are a medical interpreter, you’ll need to highlight your language skills, professional experience, and other qualifications to get the attention of potential employers. To make the process easier, this guide offers a detailed look at what should be included in a medical interpreter resume, as well as examples and tips to help you craft an effective resume.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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Medical Interpreter

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Medical Interpreter, with a broad range of skills used to bridge the cultural and language gap between patients and medical professionals. I have over a decade of experience providing language support for both in- person and telephonic interpretations. I am fluent in Spanish, French, and German and have knowledge of medical terminology in all three languages. I am a professional, reliable, and patient interpreter adept at providing accurate and efficient language services.

Core Skills :

• Interpretation (Simultaneous and Consecutive)
• Medical Terminology
• Written and Verbal Communication
• Cultural Awareness
• Organization
• Time Management

Professional Experience :

• Interpretative Services, Medical Interpreter – 2008- Present
• Provide interpreting services for healthcare professionals and hospital staff
• Accurately convey medical information to patients and family members
• Translate written documents from English to Spanish, French, and German
• Create and maintain patient records
• Communicate with patients from diverse cultural and language background
• Manage and oversee cultural awareness training for staff

Education :

• Bachelor’s Degree in Applied Medical Interpreting, University of San Diego – 2008

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Medical Interpreter Resume with No Experience

Recent graduate with an Associate’s degree in Interpreting and Translation and no experience in medical interpreting. Seeking an opportunity to utilize my language skills to provide accurate and precise medical interpreting services to patients.

• Fluency in Spanish and English
• Excellent communication and interpersonal skills
• Abundance of cultural sensitivity and understanding
• Proficient in medical terminology
• Ability to remain professional, organized, and confident in stressful situations

Responsibilities

• Facilitate clear, precise, and accurate communication between medical staff and patients in both English and Spanish
• Provide detailed medical interpretation for all conversations and presentations
• Understand and accurately interpret medical terminology to ensure accurate conversations
• Explain medical procedures to patients in simple terms
• Demonstrate a high degree of cultural sensitivity while working with patients of different backgrounds
• Maintain strict confidentially and comply with HIPAA regulations
• Assist in filing and organizing of medical documents
• Remain up- to- date on medical terminology, protocols and regulations

Experience 0 Years

Level Junior

Education Bachelor’s

Medical Interpreter Resume with 2 Years of Experience

I am an experienced medical interpreter with two years of experience providing interpretation services in a variety of medical settings. I am fluent in Spanish and English, and have a strong knowledge of medical terminology and procedure. I am passionate about providing accurate and timely interpretation, and have strong interpersonal and communication skills. I am able to build trusting relationships with patients and medical staff, and am comfortable working with a diverse range of cultures and backgrounds.

• Fluent in Spanish and English
• Strong knowledge of medical terminology and procedure
• Strong organizational and multitasking skills
• Proficient in using medical interpretation software
• Ability to build and maintain trusting relationships with patients and medical staff
• Ability to work with a diverse range of cultures and backgrounds

Responsibilities :

• Provide medical interpretation services in a variety of medical settings.
• Translate between English and Spanish in medical conversations with patients, family members, and medical staff.
• Provide accurate and timely interpretation of medical terminology and procedure.
• Maintain patient confidentiality and ensure medical information is communicated accurately.
• Ensure patient understanding of medical diagnosis, treatments, and instructions.
• Provide support to medical staff and help patient understand their medical records.
• Assist in the interpretation of laboratory results, medical tests, and procedures.
• Maintain accurate records of interpreted conversations and medical instructions.

Experience 2+ Years

Medical Interpreter Resume with 5 Years of Experience

I am a highly experienced Medical Interpreter with 5 years of experience in translating and interpreting medical information between healthcare providers and patients. I have a strong knowledge of medical terminology and am able to bridge language and cultural gaps. I have a knack for the details and the ability to communicate complicated situations in a user- friendly manner. I am also familiar with medical records and am proficient in using various medical software programs.

• Expertise in medical terminology
• Proficiency in medical software programs
• Ability to bridge language and cultural gaps
• Familiarity with medical records
• High level of accuracy when interpreting
• Excellent written and verbal communication skills
• Interpreted medical information for healthcare providers and patients
• Translated written documents from English to other languages
• Assisted healthcare providers in providing treatment to patients from different cultural backgrounds
• Recorded and stored medical data in appropriate files
• Used specialized software to accurately interpret information
• Ensured confidentiality of patient information and records at all times
• Facilitated communication between healthcare providers and patients

Experience 5+ Years

Level Senior

Medical Interpreter Resume with 7 Years of Experience

Dedicated and astute medical interpreter with 7 years of experience working with both English and Spanish- speaking patients. Proficient in medical terminology in both English and Spanish, and skilled in demonstrating a patient- centered approach in interactions between physicians, translators, and patients. Experienced in interpreting medical terms, providing cultural mediation, and delivering the highest quality of care to patients in need.

• Exceptional knowledge of medical terminology in two languages
• A patient- focused approach in providing medical interpretation
• Expertise in explaining medical terminology in several languages
• Detailed knowledge of cultural mediation and patient- physician communication
• Ability to provide medical interpretation services in both English and Spanish
• Skilled in transcribing, recording, and listing medical information
• Proven ability to handle complex medical cases
• Providing medical interpretation services to patients in need
• Interpreting medical terms and explaining them in several languages
• Assisting physicians in developing a culturally sensitive approach towards patients
• Listing and recording medical information accurately
• Transcribing and translating written and spoken medical documents
• Facilitating communication between physicians, translators, and patients
• Ensuring all the relevant information is understood by all parties

Experience 7+ Years

Medical Interpreter Resume with 10 Years of Experience

A highly experienced and knowledgeable Medical Interpreter with 10 years of experience in translating medical documents and providing medical interpreting services for patients, medical staff, and medical establishments. Skilled in understanding and comprehending medical terminology and communicating effectively with medical personnel. Possess an excellent ability to interpret accurately and fast while providing a very high quality of service.

• Comprehensive understanding of medical terms
• Excellent communication, listening and multitasking skills
• Ability to interpret accurately and quickly
• Proficient in using translation software
• Ability to provide culturally sensitive interpreting
• Translating medical documents and providing interpreting services for patients, medical staff, and medical establishments
• Providing accurate translations of difficult medical terminology and ensuring that the meaning is clear
• Interpreting complex medical procedures to patients and their families
• Assisting medical staff in providing the best care for patients
• Using interpreters software and applications to facilitate translation of medical documents
• Maintaining confidentiality of the patient’s medical information
• Managing medical records and filing medical reports accurately
• Ensuring compliance with all applicable laws and policies regarding medical interpretation

Experience 10+ Years

Level Senior Manager

Education Master’s

Medical Interpreter Resume with 15 Years of Experience

Experienced Medical Interpreter with 15 years of experience in providing excellent interpretation services to medical staff and patients. Possess fluency in English, Spanish, and Mandarin Chinese and have a strong understanding of medical terms in all three languages. Demonstrated strong communication and interpersonal skills, as well as the ability to maintain confidentiality when dealing with sensitive patient information.

• Fluent in English, Spanish, and Mandarin Chinese
• Excellent communication skills
• Strong understanding of medical terminology
• Advanced interpersonal skills
• Ability to maintain confidentiality when dealing with sensitive patient information
• Proficient in using computer programs
• Excellent attention to detail
• Ability to work independently and as part of a team
• Provide interpretation services for medical staff and patients
• Assist in patient communication with medical staff
• Translate medical documents to and from multiple languages
• Ensure accuracy of translated documents and information
• Accurately explain medical diagnoses, treatment options, and doctor’s orders
• Provide support to medical staff and patients during medical appointments
• Maintain patient records according to HIPAA regulations
• Maintain confidentiality of patient information at all times

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Medical Interpreter resume?

The medical interpreter plays an important role in providing access to healthcare for patients who do not speak English as a first language. A successful medical interpreter must have a unique set of skills and qualifications to properly and accurately interpret medical conversations. Because the job is so complex, having a comprehensive resume is essential when applying for a medical interpreter position. Here are some components of what should be included on a medical interpreter resume:

• Fluency in at least two languages: All medical interpreters must be fluent in both English and at least one other language, as they will be translating conversations between the two.
• Education: Interpreters should list any relevant educational degrees and certifications on their resumes. This includes language certifications, medical terminology courses, and any other related qualifications.
• Professional experience: Interpreters should include any previous experience in the field. If a previous job entailed working with patients from different backgrounds, that should be included.
• Knowledge of medical terminology: Not only should the interpreter have knowledge of medical terms in both English and the other language, but they should also know the context in which the terms are used in both languages.
• Certification: Showing proof of certification from a recognized organization is essential.
• Specialty areas: Interpreters should also list any specialty areas in which they are proficient. This could include specific medical specialties, cultural areas, or age groups.

Writing a successful medical interpreter resume is key to landing a position in the field. Make sure to include each of the components discussed above to increase your chances of being hired.

What is a good summary for a Medical Interpreter resume?

A Good summary for a Medical Interpreter resume should highlight the candidate’s ability to interpret accurately and effectively between medical professionals and patients of diverse languages, cultures, and backgrounds. The summary should also include any relevant experience, such as working in a clinical setting or providing interpretation services for non-English speaking patients. Additionally, the summary should demonstrate the candidate’s ability to remain culturally sensitive, ethically responsible, and professionally competent when working with patients from a wide variety of backgrounds. Highlighting a commitment to accuracy in interpretation, language fluency, and strong interpersonal skills will also be beneficial for a Medical Interpreter resume.

What is a good objective for a Medical Interpreter resume?

A Medical interpreter resume should include an objective that focuses on the job seeker’s ability to provide a smooth, accurate, and effective interpretation of medical conversations and documents. In addition, the objective should reflect the job seeker’s commitment to the medical field and their dedication to providing excellent patient care.

A good objective for a medical interpreter resume may include the following:

• To use my extensive knowledge of medical terminology and cultural competency to provide accurate and effective interpretations of medical conversations and documents.
• To collaborate and communicate effectively with medical professionals to provide high-quality care and support to patients.
• To provide clear, concise, and accurate interpretations of medical conversations and documents for all patients.
• To use my knowledge of medical terminology and cultural diversity to ensure safe, effective, and compassionate care for all patients.
• To provide accurate and effective translations of medical conversations and documents in order to ensure that all patients receive the highest quality of care.

How do you list Medical Interpreter skills on a resume?

When listing medical interpreter skills on a resume, it is important to highlight your proficiency in both the language and the medical terminology. Additionally, it is necessary to illustrate the cultural competency acquired through experience.

Below are some important skills to highlight on a medical interpreter resume:

• Fluency in both a target and source language: You must be able to readily interpret from one language to another, as well as understand the nuances of both languages and dialects.
• Medical terminology: You must have an understanding of medical terminology in order to accurately interpret the medical information being discussed.
• Cultural competency: You must be able to accurately interpret both the language and the nuances of culture to ensure an effective interpretation.
• Ability to remain impartial: Medical interpreters must be able to remain impartial and not add any of their own opinions or beliefs into the interpretation.
• Excellent listening and communication skills: You must be able to quickly and accurately interpret both spoken and written information.
• Attention to detail: You must be able to pay close attention to the details of the conversation to ensure accuracy.
• Problem-solving skills: You must be able to think quickly and creatively to solve any potential issues that may arise during an interpretation.

By including these skills on a medical interpreter resume, you can demonstrate your preparedness and ability to effectively perform in the role.

What skills should I put on my resume for Medical Interpreter?

Medical interpreting requires a specific set of skills and qualities to be successful. When creating your resume, it is important to highlight the skills you possess that are most applicable to the role. Here are some skills and qualities to consider including on your resume when applying for a medical interpreter position:

• Proficiency in two or more languages: As a medical interpreter, you must have an advanced level of proficiency in at least two languages to be able to accurately interpret complex medical terms and conversations.
• Cultural sensitivity: You must have a deep understanding and respect for different cultures to ensure you can provide appropriate and accurate interpretations to individuals and their families.
• Interpretation accuracy: It is essential that you are able to accurately interpret conversations between patients, families and medical staff to ensure patients receive the best possible care.
• Communication: In addition to interpreting, you must also possess excellent communication skills to help facilitate successful conversations between individuals who may not share the same language.
• Patience and empathy: When working with patients and families, you must be able to remain patient and compassionate while providing services.
• Knowledge of medical terminology: You should have a basic understanding of common medical terms and how to correctly translate them.

These are just some of the skills and qualities you should consider including on your resume when applying for a medical interpreter position. By highlighting your relevant qualifications and experience, you can help ensure you stand out when applying for this important role.

Key takeaways for an Medical Interpreter resume

A medical interpreter’s resume is an important document for any job seeker looking to break into this growing field. It should be tailored to the job requirements and highlight your qualifications and strengths. Here are some key takeaways to help you create a standout resume.

• Ensure your resume is comprehensive. Include your educational background, certifications, relevant experience, as well as any other information that would be pertinent to the position. Make sure to provide both the language you are fluent in, as well as the regions you are familiar with.
• Demonstrate your communication skills. Medical interpreters need to be able to communicate effectively with both the patient and healthcare professionals. Make sure to emphasize your ability to listen and understand what is being said, and your familiarity with medical terminology.
• Highlight any additional skills. Interpreters often need to be able to work in a fast-paced environment and have strong decision-making skills. Showcase any relevant programs you’ve used, as well as any special training you have received.
• Demonstrate your cultural awareness. As a medical interpreter, you need to be able to bridge the cultural gap between patient and healthcare provider. Showcase any special knowledge you have related to cultural issues, as well as any cultural sensitivity training you have received.

By following these key takeaways, you can create a resume that will stand out from the competition and help you land the job.

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Medical Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the medical receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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• Greets patients and answers the phone in a courteous and professional manner
• Collects and copies insurance cards and other pertinent documents
• Ensures accurate and timely collection of co-pays, self-pays, and other patient balances
• Follows all HIPAA, compliance, privacy and confidentiality standards
• Ensures efficient and accurate data entry into the RIS system for each patient. Utilizes RIS filter screens and resources to answer questions associated with insurance, procedures and preparations
• Places calls to referring physicians for patients expressing difficulty with their procedure
• Communicates service delays to all involved (including the patient) with regard to the wait time metric
• Work with Physicians to create efficient office operations
• Assistants or calls for assistance with patients with ambulatory difficulties
• Provides immediate service recovery and work to exceed patient/customer expectations surrounding resolution of concerns
• Perform other work related duties as necessary
• Runs and works on-line reports and work ques for Medical Specialty supported departments
• Maintains records and makes daily cash deposit as assigned
• Performs other duties as assigned
• Performs professionally in difficult customer/referring physician situations
• Ensures accurate and thorough documentation and completion of all necessary paperwork
• Keeps patients, technologists and/or manager informed with regard to patient flow
• Provide clear written and verbal communication
• Maintains an organized and clean work and reception area
• Provides and collects all necessary HIPAA documentation to patients
• Accurately performs scheduling tasks when necessary
• Strong attention to detail
• Ability to communicate and deal with patients courteously, professionally, and with a caring attitude
• Ability to react calmly, professionally, effectively in demanding or emergency situations
• Ability to effectively lead the staff as a strong leader and role model
• Working knowledge of basic Medical Assistant principles and practices
• Ability to maintain professional judgment
• Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines
• Knowledge of business office operations and basic bookkeeping principles
• Ability to multi- task in a high paced environment with good organizational skills
• Ability to react calmly, professionally, effectively in stressful or emergency situations

15 Medical Receptionist resume templates

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• Transfers calls to the appropriate extensions as necessary
• Re-schedules no-show patients
• Excellent computer skills, organizational, and multi-tasking skills

Medical Receptionist Resume Examples & Samples

• Greets patient upon arrival and verifies appointment date and time
• Collects co-payments as applicable
• Faxes reports as requested by physicians
• Addresses patients problems/concerns as they arise
• Complies with company and regulatory agency guidelines
• 1 year of medical reception experience or relative experience in a medical environment (patient facing/patient service focused)
• Experience as a Medical Assistant (including front-office)
• 1+ year of medical office/ambulatory care experience
• Experience with Medical terminology
• Effective communication skills and the ability to work as a member of a team centered approach to patient care
• Work with medical staff to ensure accurate medical records and patient treatment plans
• Collect and process time-of-service payments and bill patients and their insurance companies for treatments
• Friendly and outgoing personality
• Healthy Way of Life focus

Metcare Medical Receptionist Resume Examples & Samples

• Prints encounter forms and verifies demographic information as applicable
• Schedules transportation services as required
• Mails no-show letters
• Minimum of 1 year primary care clinical/medical reception experience or relative experience in a medical environment (patient facing/patient service focused within clinical/primary care environment)
• Experience with Microsoft Office-Outlook
• Excellent customer service skills and telephone skills
• Experience with Medicare/Medicaid
• 2+ years of previous experience in a Medical Office
• Previous Administrative and/or Clerical experience
• Experience with Navinet or a similar system
• Familiar with PPO vs HMO)
• 2+ years of previous experience working within a Medical Office
• Working knowledge of Navinet or a similar system
• Exceptional phone etiquette
• Conduct job duties in accordance with CVA policies and procedures
• Maintain standards of customer service and telephone etiquette
• Channel all incoming calls and route calls to appropriate departments and/or personnel
• Schedule all patient appointments, and confirm and reschedule return appointments. Verify current patient demographics
• Obtain and input new patient demographic and insurance information in computer when scheduling appointments
• Receive, record, and dispatch messages to appropriate departments and physicians
• Utilize paging system according to procedure
• Adhere to compliance policies and procedures. Report any incident that appears unusual/deficient to department supervisor/manager or compliance department
• Directs patients to complete forms and processes patient-related paperwork
• Makes follow-up appointments for patients and calls patients to confirm appointments
• Minimum: Demonstrated clerical skills (typing, filing, telephone courtesy)
• Preferred: Previous medical office experience
• Receives incoming telephone calls in a prompt and courteous manner
• Performs clerical duties as directed
• Works daily reports, incomplete encounters, No Show reports, and other designated administrative reports according to office procedures

Medical Receptionist / Phone Operator Resume Examples & Samples

• Greets and directs patients/customers to appropriate departments
• Answers telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately
• Confirms patient appointments for the Primary Care department
• Compiles, maintains and distributes the CMG Master Physician Call Schedule
• Assists patients with medical records and x-ray releases
• Will provide back-up coverage to Supply, Cashier and Mail
• Performs technical duties according to department standards, policies and procedures
• One year customer service in health care, cash handling, typing experience preferred

Medical Receptionist / Front Office Resume Examples & Samples

• Check in or check-out patients, verifies demographics with each clinic visit. Records name of patient, address and name of attending physician or midlevel on routing sheet
• Check in station will be manned at all times without exception
• Will verify all clinical reminders have been completed before allowing each patient to be discharged from the clinic. In the event there are pending clinical reminders due, will escort the patient back to the appropriate nurse for completion
• Answers telephones on a timely basis and takes messages for all employees
• Distributes mail and messages to employees
• Scans all patient records into CPRS received from private practice when requested by providers
• Requisitions to the clinic administrator of administrative supplies
• Schedules appointments, performs means tests, inputs means test data into computer and other secretarial tasks as assigned. Will obtain copy of patient’s private insurance cards
• Will assist with enrollment of new veterans into the healthcare system
• Will key patient information and data into computer to maintain office and patient records
• Will maintain patient, employee and computer data confidentiality
• Will maintain clinic in a safe and comfortable environment for patients, guests and employees
• Will maintain a current certificate of Basic Life Support by either the American Heart Association or the American Red Cross
• Inventories and orders medical/office supplies and materials
• Will keep administrative and all non-clinical areas clean at all times and will be responsible for cleaning and vacuuming all non-clinical areas on days that the commercial cleaning crew are not scheduled to clean the entire clinic
• Monitor coffee service to insure availability to patients and guest
• Responsible for insuring that contaminated material and trash are maintained in proper containers (red bags)
• Performs all duties assigned
• Will report directly to the clinic administrator, chain of command
• Will maintain a positive, helpful attitude with patients, guests and employees
• Any/all other related duties as assigned
• Knowledge of computer systems to include the MS Office Suite
• Current certificate in Basic Cardiac Life Support (BCLS/CPR) -- must be renewed as required
• 1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures includes but are not limited to: assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate and performing health screening procedures such as blood pressure, pulse, weight, temperature. Performs finger stick to obtain sample to obtain donor’s hematocrit and total protein levels
• 2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately and professionally
• 5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff
• 7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs
• 9 Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions
• 12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business
• Must be able to perform basic math calculations

Medical Receptionist / Medical Assistant Resume Examples & Samples

• Schedules appointments accurately and politely verifies benefit coverage. Meets patients needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
• Performs technical duties according to departmental standards, policies, and procedures
• Graduate from Medical Assistant program required
• One year customer service in health care, cash handling, typing, scheduling application experience preferred
• Maintains patient medical records in accordance with JSA policy and maintains proper assembly of medical records
• Acts as liaison between all independent lab services and the center
• Monitors OSHA compliance of center laboratory

Medical Receptionist Float Resume Examples & Samples

• Communicates report status or content to referring physician offices via fax or verbally. Mails or sends film upon request, using standard protocol
• Must be able to type and file accurately with precise data entry skills
• Understanding of scheduling process/software

Medical Receptionist / Medical Scheduler Resume Examples & Samples

• Ensures all measures are taken to meet or exceed the call abandonment goal, as measurable in the center
• Ensures all patient information is scanned into PACS before shredding/destroying
• Ensures transcribed reports are appropriately forwarded in a timely fashion as necessary. Tracks missing reports and ensures all patients have a corresponding report
• Ability to multi-task and be organized
• Provides thorough and accurate information to all callers. Communicates appropriate preparation(s) and other information in a clear, concise manner
• Ensures comparison films and previous patient documents/jackets are obtained in a timely fashion

Medical Receptionist / Referral Coordinator Resume Examples & Samples

• Preferred: Medical office experience with referral processing for HMO
• Knowledge of business office operations, telephone etiquette and basic bookkeeping principles
• Must be computer literate
• Possess high job accuracy, efficiency, and dependability
• Must have consistent, punctual and reliable attendance

Medical Assistant / Medical Receptionist Resume Examples & Samples

• Preferred: Medical office experience
• Preferred: 2 years clinical experience
• Preferred: Strong Phlebotomy skills
• Ability to provide on-site emergency treatment within scope of practice
• Ability to concurrently perform multiple tasks
• Skill required to enter patient data into EHR and navigate computer applications i.e. EPIC, Intranet, Outlook and the Lab and Radiology Information System
• Ability to read spell, understand and follow oral and written instructions
• Ability to clearly communicate both verbally and written

Lead, Radiology Medical Receptionist Resume Examples & Samples

• Checks in patients, verifies and updates information in EPIC system
• Answers multiple telephone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient
• Provides overall direction, training and support for other receptionists
• Makes appointments and answers inquiries
• Attends meetings as required, distributes communication in an efficient and timely manner
• Performs other projects and duties as related to department objectives
• Supervises work performed by department and may delegate work to staff members.? Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution
• Assists with staff development, new employee orientation, and training.? Monitors and ensures staff compliance with policies and procedures
• May be responsible for performance evaluations as required by Human Resources
• To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties
• Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules
• Maintains strictest patient confidentiality
• Informs staff of patient/visitor arrival and provides instruction, assistance and information as to completion of requires paperwork and waiting times
• Pulls patient charts, files information correctly info patient charts, and maintains filing system
• Collects copays, cash, check, or credit card payments ensuring patients receive receipts. Posts all payments in EPIC
• Verbal Communication: Capable of interacting with, and relating to, people of varying educational levels and backgrounds, conveying information clearly and succinctly, applying listening, tact, responsiveness, empathy, and confidentiality
• Multi-tasking: Able to properly perform multiple duties at once, greeting, message taking, checking patients in/out, while maintaining attention to detail
• Adaptability: Able to be flexible and comfortable in adjusting to changing activities. Maintains calm under pressure and is able to think clearly to enhance problem solving

PRN Radiology Medical Receptionist Resume Examples & Samples

• Answer telephone in compliance with departmental procedures and quality metrics. Ascertains nature of call and routes appropriately and ensures the call is responded to promptly. To consistently maintain quality of patient care, obtains detailed information in messages and documents in the E.H.R
• Maintain necessary supplies for MAA activities, banking supplies, etc in a fiscally responsible manner
• Demonstrates positive customer service behaviors

Medical Receptionist Evenings Resume Examples & Samples

• Files reports, films jackets, phone orders and other documents as required. Signs out and re-files film when necessary. Uses appropriate tracking devices

Medical Receptionist for OB Resume Examples & Samples

• Answering office phones, and directs callers to appropriate persons within the office
• Compiles, maintains, copies, retrieves and tracks medical records
• Knowledge of Practice Management Systems

Medical Receptionist, Lead Resume Examples & Samples

• Greets patients and directs them to appropriate departments
• Answers multiple phone lines; directs calls and takes messages as needed
• Verifies patient information and insurance eligibility; collects payments
• Informs provider’s assistant of no shows and cancellations
• Preferred: Over 1 year of experience and up to and including 3 years of experience
• Experience in medical reception and customer service
• 1-2 years experience with personal computers and frontline customer service
• Keyboarding 35 wpm
• Ability to handle multiple priorities successfully
• Pleasant and friendly manner
• Must enjoy working with children and families
• Maintains high level of competence on Physician Billing computer system
• Takes active role in facilitation of team approach to functions within the department
• Analyzes current procedures, bringing suggestions for improvement to the attention of team members and supervisors for consideration
• Answer telephones within three rings, prioritize calls and coordinate service with the
• Coordinate as necessary with billing office
• Greet patients and visitors. Control patient flow
• Coordinate supplies and equipment needs with various departments and vendors
• Review charge slips submitted by physician and accurately enter charge information, assist

Medical Receptionist / Technologist Assistant Resume Examples & Samples

• Ensures patient jackets are complete with all necessary documentation and information prior to filing
• Ability to exercise judgment and independence to provide services necessary to meet the patient and their family’s/guests’ needs
• Ability to schedule and register patients rapidly and accurately
• Ability to maintain confidentiality of patient information
• Completes pre-registration of new and existing patients in two systems, and verifies accuracy of insurance on file. Demonstrates excellent knowledge of GE Centricity and Meditech registration system, and GE appointment system
• Schedules new and existing patient appointments for office visits, chemotherapy and laboratory services, and coordinates external diagnostic testing with internal schedule
• Reception support through communicating effectively with patients, staff and internal and external representatives
• Performs a variety of tasks significant to successful operation of the department, many of which are time sensitive
• Several years experience in a medical office or healthcare setting experience
• Experience working with medical oncology preferred
• Knowledge of medical terminology strongly preferred
• Must have excellent interpersonal skills and the ability to provide top notch customer service to patients, their families and the public
• Demonstrated capacity to function as a member of a multi-tasking team
• Bi-Lingual in English and Spanish highly preferred

Lead Medical Receptionist Resume Examples & Samples

• Coordinates day to day department activity of reception and ward clerk staff (and medical records staff as applicable)
• Coordinates staffing and scheduling. May take reception/ward clerk sick call
• Provides orientation for all new receptionists and floats working in department
• Works with physicians, clinical practice managers, reception float pool supervisor and staff to coordinate scheduling, reception coverage and work load assignments
• Assesses reception/ward clerk learning needs and coordinates ongoing continuing education and/or training
• Gives input to the Reception Manager and/or Clinical Practice manager in regard to hiring, disciplining and terminating employees in reception (and medical records/ward clerk as applicable)
• Serves as a leader and resource person
• Gives input to the supervisor/manager on performance appraisals on reception staff (and medical records/ward clerk staff as applicable)
• Communicates reception information to all staff, manager and physicians as necessary
• Holds monthly reception meetings (and medical records meetings as applicable) with minutes provided to managers and medical records supervisor as necessary
• Takes a leadership role in problem solving with employees and patients
• Maintains physicians’ on-line schedule and makes changes as needed
• Assists in developing department receptionist job descriptions/protocol
• Acts as a liaison between department reception and clinical areas
• Attends required meetings
• Minimum of one to two years current experience as a Medical Receptionist with demonstrated leadership skills
• Knowledge of filing system
• Knowledge of computer systems including Microsoft Office suite, photocopy and fax machine
• Professional, friendly, enthusiastic attitude
• Excellent telephone etiquette time
• Organizational skills and ability to prioritize
• Ability to coordinate several activities at the same
• Ability to read, spell, understand and follow oral and written instructions
• Demonstrated through at least one year’s experience in reception an absolute commitment to positive patient and employee relations
• Able to work cooperatively with employees, patients, supervisors and physicians
• Demonstrated team working abilities, flexibility to changing priorities and ability to take initiative to assist in the department
• Demonstrate and exemplify behavior consistent with DaVita’s mission, vision, guiding principles and 7 core values – service excellence, integrity, team, continuous improvement, accountability, fulfillment, fun
• Greet and check in patients for appointments and accommodate walk-in patients appropriately
• Answer incoming telephone calls, make outgoing calls and direct calls/tasks to the appropriate teammates
• Update insurance and demographic information
• Arrive and mark patients as nurse ready
• Distinguish emergency or STAT situations, notifying back office personnel and/or the provider as necessary; to include calling for STAT TEAM or 911
• Exhibit the highest standards of customer service skills
• Collect monies per Groupcast guidelines such as copays, coinsurance, deductible and overdue account balances
• Balance a cash drawer at the end of each day
• Schedule and re-schedule appointments per provider specifics, inter-departmental bookings as well as laboratory, x-ray, and special testing
• Maintain ongoing knowledge of provider schedules, wiki preferences and department specific needs to stay current on proper scheduling of patients
• Maintain up-to-date knowledge of insurance payers and eligibility requirements
• Coordinate the Provider’s post-visit care plan with the patient
• Ability to establish and maintain effective working relationships with patients, providers, and teammates
• Ability to accept responsibility and take initiative to proceed without direct supervision
• Ability to operate a computer, multiline telephone systems, and other standard office equipment
• Ability to spell correctly and write neatly and legibly
• Ability to complete all tasks independently with minimum supervision
• Provides feedback concerning additional team member training needs
• Recognizes and provides coaching, counseling, and discipline as appropriate
• Ensures accurate data entry into the RIS system
• Organizes, distributes and maintains a monthly team member schedule
• Ensures that all performance reviews are completed, conducted and turned in on time
• Provides thorough and accurate information to all customers
• Responsive to customer and patient questions; knows where and how to obtain information/answers
• Communicates appropriate preparation(s) and other information to callers and patients
• Communicates effectively and appropriately maintaining rapport with patients and referring physicians and their staff
• Communicates effectively and appropriately with manager
• Ensures all “callbacks” are completed and scheduled in a timely fashion
• Addresses workflow issues in a timely, professional manner
• Effective leadership skills
• Ability to maintain confidentiality of patient information and staff records/information
• Ability to communicate effectively and appropriately while maintaining rapport with customers
• Must be able to type and file accurately
• Front desk reception
• Greets patients, answers phones, takes concise telephone messages and schedules appointments
• Provides patient with all necessary registration forms, and gives instructions on completion of forms
• Processes, codes, and completes insurance claims forms
• Uses communication skills with proper medical terminology
• Performs computer skills in patient billing, transcription, scheduling, insurance claims, accounts receivables, and data entry
• Arranges for hospital admissions and outside referrals
• Purchases and maintains supplies and equipment
• Maintains confidentiality of patient PHI and adheres to all HIPAA regulations
• ESSENTIAL FUNCTIONS
• Answered in a courteous manner
• Within 3 rings
• Identifying self and practice
• Determining and prioritizing the nature of the incoming call
• Responds to patient communications and routes complete and accurate messages to the appropriate individual
• Ensures patient satisfaction at the end of each call
• Reviews access goals regarding calls answered, dropped, routed. Employee is highly engaged in quality improvements with customer service
• Greets patients in a prompt, friendly and helpful manner
• Verifies and updates patient information (address, telephone number, insurance, etc.)according to standard work documentation
• Documents patient information in the electronic health record (EPIC) following standard work guidelines
• Registers new patients according to standard work documentation
• Check patients in for appointments
• Advises patients of their responsibilities regarding insurance and referral information
• Actively works Epic patient work queues and scheduling reports assigned to department
• Collects and posts co-pay/payments to patient’s account according to standard work documentation
• Handles walk in patients (sends to appropriate department; makes appointment; takes message; has clinical staff speak with patient) as necessary
• Processes failed appointments according to standard work documentation
• Balances cash bag according to standard work documentation
• Helps direct patients to correct department
• Answers telephone calls in a timely manner
• Takes brief, clear, complete messages according to clinic policy
• Attends meetings as required
• Prefer one year work experience, preferably in a medical office setting
• Knowledge of medical terminology desirable.Word processing and computer experience
• Ability to establish and maintain effective, cooperative working relationships with patients and staff
• Ability to coordinate several activities at the same time
• Computer, photocopy and fax machine experience
• Possess excellent customer service and communication skills
• Working knowledge of insurances HMO/PPO/EPO/Indemnity/Worker’s Compensation
• Ability to perform basic math computations
• Two or more years experience in a medical setting preferred or equivalent education
• Medical Receptionist experience prefered
• Minimum of 2 years of receptionist experience
• Telephone Skills,
• Professionalism
• Quality Focus
• 1 Answers and screens telephone calls, verifying appointments, routing calls and/or taking messages appropriately
• 2 Schedules appointments
• 3 Greets and checks patients into computer, takes or updates patient demographic information as needed
• 4 Checks patients out, taking co-pay, coding and entering visit information into computer
• 5 Maintains waiting room
• 6 Performs general clerical duties as needed, which includes, but not limited to: processing mail, making copies as requested, filing
• 7 Obtains and verifies referrals and pre-certifications as per department and insurance company policy
• CPR certification a plus
• Must be willing to float to different offices as needed
• The ability to learn quickly and adapt to changing patient needs, a strong sense of accountability for improving the lives of our patients and their caregivers, an exceptional focus on teamwork, dedication to ongoing education, and the ability and passion to deliver the highest quality of care based on a strong sense of patient focus are all required
• 2 years’ experience in a medical office preferred
• The ability to multi-task, maintain organization, and remain composed in a fast paced, busy environment
• Must be willing to work some evenings until 6pm or 7:30pm
• Must be willing to float between, Manasquan, Brick, and Jackson office locations
• The primary role of the Medical Receptionist is to provide reception and clerical services under the supervision of the practice manager and physician(s) for the patients and visitors of the practice. These services may include billing, collections, referrals, appointments, patient contact, and general secretarial duties
• We take pride in providing excellent customer service. To help promote high levels of service, all team members greet patients and visitors in a prompt, courteous and helpful manner. At each patient encounter, team members respond promptly to patients’ needs and listen with empathy both in person and on the telephone. As a leader, the supervisor must lead by example
• Checks in patients; consistently and courteously verifies and obtains required demographic information. Collects copayment and any applicable balances; Verifies insurance eligibility; Ensures appropriate referrals are obtained (specialty offices); Ensures patient completes appropriate paperwork including but not limited to face sheet, ABN, and HIPAA forms; Accurately enters patient demographic information in billing/computer system
• All aspects of the checkout process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
• Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy. Telephones are answered within three rings; calls are placed on hold appropriately; identifies themselves and the practice; doesn’t leave phones unattended. Records complete written (or EMR) messages legibly. Ensures that messages are delivered and followed up on in a timely manner. Schedules appointments as per office protocol
• Team Work in a practice is critical to our success. As such, all team members must display cooperative interactions with others and accepts responsibility for what needs to get done. Team members perform a broad range of assignments with efficiency and accuracy and in a positive manner
• Answers the phone in a timely manner
• Pages other team members when needed
• Takes messages
• Schedules patients on the providers schedule
• Responsible for incoming faxes
• Receives co-pays, payments and writing receipts
• Balancing daily receipts
• Checking in the clinic patients and preparing appropriate paperwork; such as demographic and insurance information
• Scans documents in patient charts
• Taking patient medication refill request
• Responsible for medical record request
• Communicates with physician/APRN/PA regarding patient needs
• Collaborates with other team members to ensure the patient’s wellbeing
• Communicates in a professional manner with staff, patients, visitors, etc. as evidenced by staff/patient feedback and Medical Office Manager
• Maintains a clean, neat and safe environment for the patient and staff according to policy and procedures as evidenced by staff/patient feedback and Medical Office Manager
• Participates in economical utilization of supplies and ensure that equipment is maintained in a clean and safe manner
• Greets visitors and/or patient, answers the telephone, communicates general practice information to patients and family members and provides patients with appropriate paperwork
• Collects co-payments, past due balances and payments at time of service
• Utilizing provider protocols, schedules appointments, referrals and diagnostic tests, and maintains updates and distributes schedule
• Highly organized and detail oriented, required
• One (1) year of clerical experience, preferred
• Knowledge of medical terminology, preferred

Medical Receptionist Breast Surgery Resume Examples & Samples

• Assists with financial responsibilities including: keeping abreast of reimbursement and billing procedures; accurately verifies information on audit journal; prepares bank deposits and credit card batches; signs and dates completed daily cash receipts log and summary and verifies and signs off on all money collected. These tasks are completed with accuracy, timeliness, and with little or no supervision. Ensures that collected monies are stored safely according to practice protocol
• Maintains efficient and accurate filing and record maintenance system. Assembles new patient folders and retrieves/returns records according to protocol if on paper. Follows protocols established for EMR for scanning/filing documents
• Monitors general office supply inventory and equipment. Notifies Practice Manager, or designee, when supplies are low. Alerts manager of equipment malfunctions. Assists with unpacking, storing, and/or distribution of supplies upon delivery
• Team member will travel between main office location in Brick and to secondary location in Jackson
• 2 years’ experience in a surgical or oncology office preferred

Experienced Medical Receptionist Resume Examples & Samples

• Serves as point of access for all non-emergent customer inquiries and contacts, responding to all requests in a respectful, efficient and effective manner
• Routes calls successfully
• Determines next step for customers seeking services (through a series of pre-determined questions.)
• Provides information related to community resources
• Serves as a model of excellent customer service
• Demonstrates excellent teamwork marked by mutual respect and collaboration
• Responsible for ensuring a consistent flow of clients and data in the medical service delivery system
• Responsible for co-managing all aspects of insurance verification/authorization for individuals referred internally for additional services
• Greets patients and visitors into the clinic in a prompt, courteous and professional manner. Obtains all appropriate forms as required
• Obtains demographic and insurance information. Obtains copy of patient's insurance cards and current driver's license for file. Updates demographic and insurance information as needed in the system
• Registers all new patients into the system. Prepares and organizes new patient charts. Notifies nursing staff of patient arrivals, placing charts in appointment order. Assists in preparing charts for next days appointments and prints schedules as needed
• Collects co-pays, deductible and other out of pocket amounts at time of visit. Issues receipts if necessary
• Distributes condolence cards to patients families as requested
• Identifies no shows and forwards for patient notification
• Greets patients and visitors to the clinic in a prompt, courteous and professional manner. Checks in patients and informs clinical staff of patient arrival
• Provides and explains paperwork for the patient to complete prior to examination. Collects, proofs for completeness, and files patient forms. Updates demographics and insurance information in the system. Collects co-pays and balances; provides receipt
• Answers, screens, and responds to routine questions, routes to appropriate personnel, or take thorough messages. Pages clinic personnel as appropriate. Communicates messages in an accurate and timely manner according to procedures
• Checks patients out after examination. Schedules returning appointments in accordance with physician and/or office guidelines. Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
• Records patient cancellations and missed appointments; reschedules appointments. Notifies appropriate staff of the cancellation and makes note in patient chart
• Provides general administrative support by filing charts and forms. Maintains lobby area in a neat and orderly manner. Maintains a legible supply of forms and appropriate office supplies required for daily activities
• Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regards to patient*s records
• Other duties as requested or assigned. May type memos and forms
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them
• Commits to Quality: Emphasizes the need to deliver quality products and/or services
• Answering 2 incoming lines and routing or messages
• Greeting patients as they come in
• Scheduling patient visits and follow up appointments
• Manager patient information, insurance documents, file updates
• Call insurance providers to verify coverage
• Welcome each patient and ensure that they complete all necessary intake forms
• Collect and process time-of-service payments and bill patients and their insurance companies for treatments as needed
• Work with insurance companies to verify specific financial contribution to patient’s care
• Manage the clinic’s entire patient scheduling and ensure patients are able to stay on their treatment plans
• Serve as an ambassador to patients, members and the surrounding community to promote LT Proactive Care Clinic programs and services
• Coach, manage and schedule the Medical Receptionist(s)
• Responsible for training staff through orientation, providing direction and feedback
• Assist with hiring, disciplinary, and termination procedures
• High School diploma or GED (Associates Degree preferred)
• A minimum of 18 months of experience working in a patient care setting
• 2 years of management or supervisory experience preferred
• Greets and registers patients in a friendly and service oriented manner
• Notifies appropriate team member on patient arrival
• Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing
• Collects and logs all co-pays and fees
• Answers/ transfers incoming phone calls
• Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary
• Enters accurate information in the system
• Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed
• Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed
• Responds to patient’s minor questions and concerns, and refer to supervisor when necessary, in an expedient manner
• Maintains awareness of temperament/mood of patients in lobby in order to ensure optimal service experience and curtail any frustrations or communication that could affect the experience of other patients
• Communicates delays in appointments in a timely fashion and offers rescheduling in circumstances where delays could be significant
• Coordinates with the back office staff for timely and effective care of patients
• Obtains proper authorization and identification prior to release of confidential medical records
• Uses clerical skills (e.g. filing, organizing, process incoming mail etc)
• Provides management with reports and logs when required
• Must have one of the following: a high school diploma or general education degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience
• Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills
• Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management
• At least two years of experience in a medical office or one year of Cook Children's Physician Network
• Medical office experience using a modern EMR system such as Athena or comparable
• Understanding of diversified insurance plans
• Knowledge of coding and medical terminology
• Exhibit good interpersonal and communication skills
• Maturity to withstand pressure that may arise in relation to the public and physician
• Front desk or reception in a medical or healthcare office
• Experience with EPIC software
• Multi-line phone use
• Proof of longevity in a previous and similar role
• Ability to multi-task in a busy, high volume medical office environment
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required
• Ability to work professionally with physicians, clinic staff and patients in a timely, confidential manner required
• Demonstrated analytical, prioritization and organizational skills required
• Demonstrated flexibility and dedication to team environment required
• Experience in healthcare environment with working knowledge of medical office operations preferred
• College coursework in business preferred
• Nursing Assistant or Medical Assistant preferred
• Experience with Microsoft Office, specifically Word and Excel preferred
• Depending on the position available, fluency in Spanish preferred
• Experience using medical management systems
• Electronic billing
• Answering phones (past experience)
• Caring, friendly personality
• Coordinates and schedules services for patients and providers. Maintains provider’s daily schedules and communicates changes. Prepares charts with all necessary paperwork. Coordinates pre-authorizations. Requests/submits referrals. Maintains filing of test results. Updates insurance information. Manages information such as filing, pharm refill line, release/receipt of records, x-rays, referrals, pre-authorizations & quality checks on charge slips. Provides patients with generic preoperative and postoperative information
• Acts as primary contact for patients. Answers telephones and schedule patient appointments with providers. Reminds patients of upcoming appointments. Schedules new or follow up appointments. Explains logistics related to appointments (e.g., appointment time, parking), but is not authorized to provide patient education. Keeps patients informed of delays. Routes phone calls per urgent/emergent guidelines
• Manages office supplies. Coordinates durable medical equipment delivery/return. Maintains stock & patient education materials Sorts mail & other communications
• High School diplomas or GED required. 6 months of Customer Experience required
• 6 months Medical Office setting experience preferred. Medical terminology and knowledge of insurance concepts preferred
• Answer phones and greet incoming patients and visitors
• Perform patient registration and insurance verification, and collect co-pays
• Guide patients through this sometimes difficult process by kindly talking them through the steps and answering their questions and concerns
• Coordinate with office staff for timely care of patients
• Cross-train and help as needed in other departments (i.e. scheduling, medical records, etc)
• May on occasion travel to our nearby centers to receive training and/or help with coverage
• Provide each patient with an exceptional customer experience by greeting them with a warm welcome and smile as they enter the healthcare setting. Maintain eye contact
• Introduce yourself and role to the patient/customer with whom you are interacting
• Maintain a professional appearance of self and the workplace at all times
• Take ownership and accountability for responding to patient questions, concerns, or complaints. Consistently seek assistance to help the patient if you are unable to resolve on your own
• Represents the Company in a professional manner, following all Company policies and procedures
• Medical office experience preferred
• Knowledge of medical equipment and maintenance
• Must be able to display excellent telephone/switchboard etiquette
• Ability to evaluate patient needs, administer prescribed medications, assist physician with examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self-care as instructed by the physician
• Knowledge of HIPAA regulations
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer-based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
• Generates and tracks patient encounter forms. Reviews patient encounter forms for completeness and resolves any discrepancies. Batches encounter forms and submit to appropriate billing area
• Receives and addresses patient-care related telephone calls. Provides routine information on procedures and standard policies, refers matters to appropriate person within department/site
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
• Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
• Documents appropriate information in computer system. Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains Telephone Message System (TMS) in computer system. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements
• Provides patient education regarding managed care plans and referral process. Answers patients’ referral questions, concerns, etc. Provides patient with available options
• Works collaboratively with primary care practices, patients and specialty practices to process outgoing referrals prior to scheduled visits. Follows up with practices that do not issue a referral or obtain referral on a timely basis
• Interfaces with staff, providers and patients regarding denied referrals. Documents information and assists with alternate plan of care, if needed
• Completes and maintains patient schedules. Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointments
• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
• Maintains recall lists and communicates with patients as appropriate
• May inform nursing staff or others of laboratory and diagnostic study results; collects and mails test results
• May escort patient to examination rooms and chaperones patients as required
• May process standard and non-standard business office administrative paperwork, such as purchase requisitions, employee time sheets, expense vouchers, etc. Follows-up with personnel outside the medical office to expedite timely action and alleviate, or report delays as appropriate
• Provides guidance to departmental personnel in medical office on administrative policies and procedures
• Regular, reliable and predictable attendance is required
• Performs other similar and related duties as required or directed
• Additional specialized medical secretarial/medical office training preferred
• Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner
• Ability to think critically and exercise sound judgment
• Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system. Verifies and updates demographic, insurance, and other patient information. Confirms, collects, and posts patient co-payments and other outstanding balances
• Identifies problem related priorities, and responds to emergency need to interrupt or contact physician/provider within guidelines. Resolves patients’ questions regarding clinic schedules and billing concerns; handles requests for prescription refills, reschedules appointments, etc
• Documents appropriate information in computer system
• Prepares patient charts. Ensures completeness by locating test results, reminding patients of appointments, including appropriate forms, etc., for patient appointments
• Updates and maintains telephone messages interdepartmentally. Follows through on requests. Distributes messages to appropriate provider or others for appropriate action
• Maintains recall lists and contacts patients
• Participates on a variety of committees that relate to appointment schedules as the expert in the creation and maintenance of provider schedules
• Provides patient education regarding managed care plans and referral process. Assists patients with referral questions, concerns, etc. Counsels and advises patients of available options
• Enters new referrals or ensures that existing referral numbers are linked in the system to ensure managed care requirements are met
• Reconciles all referral discrepancies. Calls patients, employers, insurance companies, etc., as required for further verification of insurance, demographic data, medical service authorization, etc
• Follows up on a variety of reports, such as indisposed referral report, etc., resolving discrepancies as required
• Reviews billing rejections/denials to resolve insurance issues to maximize reimbursement, including, but not limited to, obtaining retroactive referral numbers for bill that were denied for no referral authorization, etc
• Completes and maintains patients’ schedules. Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-shows, emergency appointments and add-ons
• Achieves and retains super-user status on current system software to best manage a provider’s appointment schedules. Creates Provider Schedules for all providers as required. Provides training and support to all members of the site/department on the current software
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients. Communicates with patients regarding all information related to scheduled appointment
• Tracks arriving and departing providers, adds or deletes schedules as appropriate. Maintains existing provider schedules, changes and updates as needed. Communicates changes to appropriate parties as assigned. Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
• In collaboration with training department, acts as a preceptor to the site schedule
• Coordinators, acts as a resource through feedback and support mechanisms regarding all aspects of schedule maintenance. Communicates scheduling updates, issues, etc., to site schedule coordinators through a variety of sources such as monthly bulletins, quarterly meetings, etc
• Produces and tracks a variety of statistical reports
• May escort patient to examination rooms and chaperone patients as required
• Performs miscellaneous clerical duties, including collating, sorting, faxing, filing, and distributing and retrieving documents and mail
• Ensures adequate inventory of office supplies and basic maintenance of office equipment
• Identifies and reports emergency situations to providers, nursing and others
• High School diploma with additional specialized medical secretarial/medical office training preferred
• Demonstrated superior customer service skills, including the ability to multi-task and resolve patient concerns in a timely manner
• Knowledge of various software applications such as Microsoft Word, Excel, Outlook, etc
• Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments. Prepares No Show letters per office procedures
• Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, and credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
• Maintains accurate inventory levels for Alternative Medicine program and processes transactions according to established protocols per office procedures
• Knowledge of grammar, spelling and medical terminology
• General knowledge of healthcare insurance and terminology
• Ability to handle cash transactions and balance cash drawers
• Experience: Preferred previous experience with computers and/or automated scheduling; prior experience preferred in handling and balancing cash
• Anticipates patient care needs and consults with provider as needed
• Demonstrates dependability
• Must have a professional and mature demeanor
• Preferred previous experience with computers and/or automated scheduling, EMR and/or IDX experience is helpful but not required; prior experience preferred in handling and balancing cash

Medical Assitant / Medical Receptionist Resume Examples & Samples

• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule
• Adheres to all safety standards, including but not limited to, equipment maintenance, infection control, universal precautions and use of personal protective equipment as needed for all patient-care procedures
• Maintains current knowledge of medications, waste disposal and sterile techniques
• Attends and actively participates in mandatory clinical /business department meetings/in-services, staff meetings and assigned committees
• Responds to and participates in all medical emergencies and codes
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed
• Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR
• Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly
• Maintains knowledge of computer scheduling functions, using proper registration protocols, editing existing patient data, and utilizing proper visit types, maintaining knowledge of all providers’ schedules
• Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed
• Oversees the front area for cleanliness and safety, and continuous awareness of visitors
• Maintain compliance with Attendance & Punctuality Policy and proper recording of hours worked
• Promptly answers incoming calls, screening and routing appropriately. Takes detailed, accurate, legible messages and accurately documenting distributing and/or tasking messages accordingly
• Responsible for maintaining knowledge of computer scheduling functions, using proper registration protocols with all new patients, editing existing patient data, and utilizing proper visit types. Maintain knowledge of all providers’ schedules and restrictions. Inputs registration demographic and insurance information into computer
• Greets patients and visitors to the medical office and obtains all required information to register patient. Ensures/assists patient in completing all forms and routes those forms to the appropriate personnel or department. Reviews current registration information with patient updating information as required
• Reviews provider schedules in advance to ensure pre-registration of new patients
• Checks patient out at the end of visit as per office procedures. Arrives, cancels and no shows appointments
• Responsible for collecting payments from patients, post payment in the IDX system, maintaining money drawer, balancing monies and turning in completed batch
• Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures for cash patients. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department. May collect past due balance when appropriate
• Responsible for informing patients regarding St. Joseph Heritage Medical Group protocols and confirming patient appointments as needed
• Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner. Oversees the front area for cleanliness, safety and continuous awareness of visitors, alerting supervisor of any issues
• Performs general clerical duties including faxing, copying, filing, distribution of memos and daily schedules etc. as needed and maintains needed supplies to conduct daily work
• Responsible for maintaining knowledge of providers, facility locations, facility personnel, etc
• May assemble and send new patient packets, registration packets, and history/physical forms prior to scheduled appointments
• Requires good written and verbal communications skills to communicate effectively with individuals at all levels of the organization
• Must have excellent public relations and customer service skills
• Must be able to work under general supervision
• Exhibit courtesy/respect for co-workers and willing to help co-workers when needed
• Excellent organizational abilities
• Previous experience as a receptionist in the healthcare industry or as a Medical Assistant is preferred
• Prior experience preferred in handling and balancing cash highly desirable
• MS Word, Excel and IDX experience is a plus
• Preferred previous experience with computers and/or automated scheduling
• Rooms patients utilizing best practice MA workflow and maintains patient flow per schedule and anticipates patient care needs, huddles and consults with provider as needed. 15%
• Documents patient information collected, care given and treatments provided as well as charges in a clear and concise manner in EMR. 15%
• Organizes, stocks (using a PAR & trigger system) and maintains an orderly, clean and uncluttered work area, including but not limited to exam rooms, procedure rooms and patient care areas 5%
• Assists with procedures and administers medications within the MA scope of practice and per provider orders. 5%
• Answers telephones efficiently and timely: using appropriate follow through in screening and transferring calls, Accurately documents and distributes tasks messages accordingly 15%
• Performs general clerical duties, including faxing, copying filing, distribution of memos and daily schedules etc. as needed 5%
• Oversees the front area for cleanliness and safety, and continuous awareness of visitors 2%
• Obtains all pertinent information from referring physician or patient as outlined on the New Patient Referral Form
• Depending upon the patient diagnosis, obtains information related to laboratory, x-ray surgery, location of previous medical records and previous treatments prior to patient visit
• Using departmental guidelines on scheduling of patients, selects appropriate provider/office and schedule patient’s first appointment
• Using practice information system and proper procedure schedule and register patient in the system
• Confirms patients' insurance eligibility with appropriate insurance companies and obtain prior authorization as needed for patient visit
• If patient appointment changes/cancellation is necessary, use documented procedure to perform task
• Maintain Doctor/Hospital tally sheets to document all new patient visits. Provide all designated parties with reports on a weekly basis
• Assemble all new patient charts and be sure the chart is completed and received in a timely fashion for the physician
• Coordinate and schedule all hospital consultations with the appropriate physician
• Provides full coordination, tracking and accountability for all new patient visits
• Two (2) years of medical office experience is required
• Possess professionalism and honesty in all business dealings on behalf of the organization
• Ability to remains flexible with regards to job assignments that may require the necessity to cover other departments or locations
• Ability to read and interpret documents such as medical records, physician reports, instructions, and procedure manuals
• Ability to speak effectively with patients, employees, physicians, visitors and outside medical personnel
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals with the ability to compute rate, ratio, and percent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Must possess excellent written and verbal communications skills to communicate effectively with individuals at all levels of the organization, internal and external
• Possess strong problem solving skills
• Ability to seek out available resources to resolve problems following the chain of command
• Ability to work as a team player and have a professional demeanor
• Possess strong organization skills
• Three (3) years of medical office experience is preferred

PRN Float Medical Receptionist Resume Examples & Samples

• Using the courtesy behaviors, greet and check in patients at the health care centers. Verify coverage and eligibility, and complete appropriate paperwork. Requests co-payment from patient in a polite manner. If patient expresses disagreement with co-payment request, lets patient know you will follow-up and proceed with check-in process
• Schedules appointments accurately and politely verifies benefit coverage. Meets patients’ needs by asking questions to determine the best scheduling solution. If necessary, speaks with clinician to ensure timely access
• Improves the customer experience through the demonstration of Service and Courtesy Behaviors and focus on Patient Satisfaction
• Reviews provider schedules in advance to ensure pre-registration of new patients. Assembles and sends new patient packets, registration packets, history and physical forms prior to scheduled appointments
• Informs clinical personnel when patient has arrived; routes patient to appropriate clinical area
• Promptly answers incoming telephone calls. Routes calls as appropriate or takes detailed, accurate, legible messages. Communicates with answering service regarding office hours, “physician on-call”, as needed. In the absence of a prescription refill line, routes prescription refill requests per standard of work
• Responsible for collection of outstanding balances as indicated on encounter ticket. Per office procedures, determines total charges for visit and calculates patient financial responsibility per established policies and procedures. Collects required copayments, payments (cash, check, credit card), issues receipts and records MRN, makes change, etc., per standard of work. Ensures that billing information and collections are routed to appropriate personnel/department
• Open or close office as shift requires, ensuring that all doors are secured, equipment turned on/off and communicates problems to supervisor in a timely manner
• Information Management: Treats all information and data within the scope of the position with complete confidentiality and security. Adheres to HIPAA standards. Admitting personnel shall have access to all PHI gathered during the patient registration process, including insurance information, admitting diagnosis and physicians involved in treatment of the patient and admitting physician, as necessary to enable the personnel to perform their admitting and registration duties. Access shall be available only on duty and at work
• Demonstrates competency and ability to assume job description of Front Office Combo (see job description)
• Documents patient information collected, care given and treatment provided as well as charges in a clear and concise manner in EMR
• Other duties may be assigned as needed
• Verifies, re-verifies and authorizes patient insurance coverage and eligibility utilizing computer based patient registration/scheduling system
• Creates/updates/Verifies demographic, guarantor, insurance/subscriber demographic insurance, PCP and other relevant patient information
• Verifies insurance plan eligibility and PCP assignment via Epic, Payor websites, or Payor phone calls. Evaluates responses based on established guidelines
• Confirms, collects, and posts patient co-payments and other outstanding balances
• Maintains recall and reschedule lists and contacts patients
• Schedules and coordinates patient visits, medical procedures for outpatients. Communicates with patients regarding all information related to scheduled appointment
• Monitors Provider Schedules for accuracy and ensures they adhere to the standards/policies for appointment schedules. Follows up with team leaders/managers as appropriate
• Knowledge of various software applications such as Microsoft Word, Excel, Outlook, insurance payor websites

MA / Medical Receptionist Resume Examples & Samples

• Good organizational abilities
• Experience with computers and/or automated scheduling, EMR and/or IDX experience highly desirable
• Experience in handling and balancing cash preferred
• Strong insurance knowledge base
• Knowledge of Autoclaving and EKGs preferred
• Knowledge of Primary Care and Specialty Practice workflows
• Preparing patients for examination
• Taking / recording accurate vital signs and medical histories
• Lab requisition and specimen preparation
• Phlebotomy / vaccine administration
• Ordering and maintaining medical supplies
• Patient / phone triage
• Scanning documents into EMR per practice process
• Demonstrated customer service, communication, and interpersonal skills
• Demonstrated knowledge of medical and coding terminology
• Knowledge of Practice Management / Electronic Medical Record Systems, preferably with Medic/Centricity
• Knowledge of ICD-10 preferred
• Patient check-in / check-out
• Appointment scheduling
• Insurance pre-certifications and referrals
• Ordering and maintaining office supplies
• General clerical tasks
• Assisting the Care Team in patient pre-visit preparations
• Assisting patients with scheduling tests and referrals
• Maintaining inventory office supplies
• Secretarial science education or comparable experience is preferred
• Post high school courses in medical terminology is preferred
• Must be able to work weekends
• Greets patients and visitors in a prompt, courteous and helpful manner. Smiles, making patients/visitors feel welcome and important; makes direct eye contact; assists patients with sign in process; responds promptly to patients’ needs, including assisting them with form completion; monitors flow in waiting areas, and makes patients aware of delays
• Checks in patients; consistently and courteously verifies and obtains required demographic information
• All aspects of the check-out process are completed accurately and timely, and in a friendly manner. Reviews charge slip; posts charges/payments into system; collects current and past due balance(s); schedules future appointment(s); initiates referral process
• Receives and directs all communication courteously and consistently and according to HIPAA guidelines and office policy
• Displays cooperative interactions with others and accepts responsibility for what needs to get done. Cooperates with changing needs of the practice by shifting tasks as needed
• Adapts work schedule to meet the needs of the practice and works additional hours as requested to maintain adequate coverage for the practice. Willing to cross cover
• HS diploma or equivalent is required
• Secretarial science education or comparable experience preferred
• Post High School course in medical terminology and secretarial skills preferred
• Two years Medical Office experience required
• Education: Requires high school diploma or equivalent
• Experience: Minimum of two years medical receptionist experience
• Other: Types 35-40 wpm
• High school grad or equivalent
• 2 years exp in medical office
• Maturity to withstand pressure that may arise in relation to the public

Medical Receptionist Lead Resume Examples & Samples

• Consistently demonstrates technical ability to train, troubleshoot and access IDX scheduling program to meet scheduling needs. Utilizes scheduling resources effectively
• Generates data and shares with staff to promote excel level of patient access
• Coordinates staffing plans with supervisor. Communicates timely / effectively with staff
• Greets patients and obtains all information required to register / schedule patient. Updates all patient demographic information
• Maintains / updates physician office protocols consistently
• Answers telephone professionally and timely. Advocates on behalf of the patient
• Responsible to continually re-evaluate systems, pro-active in troubleshooting and implementing action plan for change
• Accountable for front office combination job description
• Education: Successful completion of high school
• Experience: Minimum of 2 years work experience in a medical office scheduling environment
• Training: Computer skills
• License / Certification: None required
• Past leadership experience
• Answer the telephone, screen calls, take messages and provide information
• Schedule appointments and maintain appointment books
• Reschedule appointments due to physician changes as needed
• Reschedule appointments due to patients' requests and records cancellations and no shows in patients' charts
• Oversee waiting area, coordinate patient movements and report problems and irregularities
• Receive patients and visitors; obtain necessary information for processing
• Enter and update patient information and insurance into computer system
• Post charges for each patient and collect payments from patients
• Refer patients with billing problems to the billing department
• Prepare and maintain patient files; pull files for patient appointments or when required
• Prioritize and organize filing, including purging and out-of-date files
• Order supplies and report equipment malfunctions relating to job function
• Maintains a high level of competence on the Registration, Scheduling, Billing and Electronic Health Record systems
• Actively works towards improving patient satisfaction survey scores
• Attends and actively participates in departmental meetings
• Coordinate communication among network staff members
• Performs data entry when requested
• Provides support for records management by assembling and mailing paperwork as needed
• Annually completes Compliance Education and understands applicable policies
• Must be able to sit for long periods of time
• Ability to function in a fast paced environment
• Take and follow instructions
• Must be able to read and write legibly
• Function independently
• Experience: Computer skills switchboard experience required

Medical Receptionist nd Shift & Rotating Weekends Resume Examples & Samples

• Reconciliation of cash transactions at the end of each shift, including processing and batching of charge tickets and preparation of bank deposits
• NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent’s immediate supervisor
• Ability to convey information to customers in a warm, clear, concise manner
• Answer telephone in a timely manner
• When Patient sign in for their appointment, check for demographic and insurance changes
• High School or GED Diploma
• Minimum of one (1) year experience working in a Medical Provider office as a receptionist or Medical Assistant with administrative responsibilities
• Able to work flexible schedule Monday - Friday: 7:30am – 5pm, 8am – 5pm and/or 9am – 6pm
• This is a 40 hour week schedule
• Knowledge with Allscripts Practice Management is a plus
• Competitive pay
• Access to a comprehensive employee benefits package including health, prescription, vision, dental, and life and short-term disability insurance
• Paid service bonus and holidays
• Portable 401(k) plans
• Recognition and incentive programsAccess to continuing education via the Kelly Learning Center

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