resume guest service agent

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

Guest Service Agent Resume Examples

Writing a resume as a guest service agent can be a daunting task, but with the right information and tools, you can craft a resume that will set you apart from other applicants. For job seekers, having a well-written resume that properly communicates their skills and qualifications can mean the difference between landing a job and being overlooked. In this blog post, we will provide a comprehensive guide to writing an effective guest service agent resume, with examples and best practices to help you craft a winning resume.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

Guest Service Agent

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly experienced Guest Service Agent with 5+ years in the hospitality industry. Proven ability to provide excellent customer service, build strong relationships, and ensure guests have a positive experience. Possesses excellent communication, multitasking, and problem- solving skills. Committed to maintaining the highest levels of hospitality and professionalism.

Core Skills :

• Customer Service
• Problem- solving
• Communication
• Multi- tasking
• Conflict Resolution
• Time Management
• Interpersonal Skills
• Organization
• Attention to Detail

Professional Experience : Guest Service Agent, ABC Hotel, 2018- Present

• Greeting and welcoming guests upon arrival
• Assisting guests with check- in, checkout and any other requests
• Answering phone calls and responding to emails
• Addressing any customer complaints in a timely manner
• Maintaining accurate records and files
• Resolving any issues that may arise
• Updating guest profiles in the system
• Ensuring a high level of customer satisfaction

Guest Service Agent, XYZ Hotel, 2016- 2018

Education : Bachelor of Arts in Hospitality Management, ABC University, 2014- 2016

Create My Resume

Build a professional resume in just minutes for free.

Guest Service Agent Resume with No Experience

Recent college graduate with excellent communication and problem- solving skills, seeking to use my leadership abilities and customer service experience as a Guest Service Agent.

• Excellent written and verbal communication skills
• Ability to multi- task and prioritize tasks
• Strong organizational skills
• Proficient in Microsoft Office applications
• Customer service experience
• Leadership abilities
• Strong problem- solving skills

Responsibilities

• Greet guests upon arrival and respond to inquiries
• Provide guests with information regarding the hotel services and amenities
• Process payments and manage reservations
• Respond to customer complaints in an efficient and timely manner
• Answer incoming calls and provide assistance to guests
• Maintain cleanliness and organization of the lobby area
• Assist guests with general inquiries
• Ensure guests have a pleasant and comfortable stay

Experience 0 Years

Level Junior

Education Bachelor’s

Guest Service Agent Resume with 2 Years of Experience

Highly organized and motivated customer service professional with two years of experience in the hospitality industry. Proficient in problem- solving and excellent at managing customer needs and expectations. Adept in both written and verbal communication and highly motivated to exceed customer satisfaction. Diligent and reliable with a proven track record of success in delivering exceptional guest experiences.

• Excellent customer service skills
• Ability to quickly assess and respond to customer needs
• Proficient in problem- solving
• Excellent verbal and written communication
• Highly organized
• Ability to multitask and work under pressure

Responsibilities :

• Greeted guests and addressed customer concerns in a friendly and professional manner
• Answered phone inquiries and directed calls to the appropriate department
• Processed guest check- ins and check- outs efficiently and accurately
• Provided exceptional customer service throughout the stay
• Responded to customer complaints with courtesy and professionalism
• Investigated and resolved customer issues quickly and efficiently
• Created and maintained detailed guest profiles to track customer preferences
• Maintained a clean and organized work space
• Assisted with general administrative tasks, such as filing and faxing documents
• Processed payment transactions and generated daily reports
• Managed reservations and bookings accurately and promptly.

Experience 2+ Years

Guest Service Agent Resume with 5 Years of Experience

Experienced Guest Service Agent with five years of experience in the hospitality industry. Known for providing excellent customer service and creating a friendly and inviting atmosphere for guests. Skilled in multi- tasking, problem solving, and working under pressure while providing excellent customer service. Proven track record of successfully resolving customer issues, increasing customer satisfaction and creating an enjoyable experience for guests.

• Superior customer service skills
• Excellent communication skills
• Ability to work efficiently under pressure
• Knowledge of hospitality industry
• Experience in problem solving
• Experience with cash handling
• Ability to work flexible hours
• Greeting and checking in guests
• Handling customer inquiries
• Processing payments
• Ensuring guest satisfaction
• Utilizing problem solving skills
• Managing bookings and reservations
• Providing information about hotel amenities and services
• Answering telephones and taking messages
• Updating guest records
• Resolving customer complaints
• Maintaining cleanliness of lobby and other common areas

Experience 5+ Years

Level Senior

Guest Service Agent Resume with 7 Years of Experience

A highly experienced and motivated guest service agent with 7 years of experience in the hospitality industry. Possesses an extensive knowledge of customer service operations, guest relations and hotel policies. Skilled in providing exceptional customer service and resolving customer inquiries in a timely manner. Committed to delivering an exceptional experience to guests throughout their stay.

• Excellent interpersonal and communication skills
• Ability to remain calm under pressure
• Strong organizational and problem- solving skills
• Attention to detail
• Ability to handle multiple tasks simultaneously
• Flexible and adaptable
• Knowledge of customer service operations
• Providing exceptional customer service and responding to customer inquiries
• Resolving customer issues and complaints
• Ensuring all rooms are clean and properly stocked
• Maintaining accurate records and filing paperwork
• Providing guests with information about local attractions and activities
• Updating guest information in the database
• Ensuring all hotel policies and procedures are adhered to
• Assisting with basic maintenance tasks as needed

Experience 7+ Years

Guest Service Agent Resume with 10 Years of Experience

A highly experienced Guest Service Agent with ten years in the hospitality industry. Skilled in providing excellent customer service, checking in and out guests, responding to inquiries, resolving complaints and managing reservations. Possesses a high level of organizational and problem- solving skills as well as excellent communication skills. Able to stay calm under pressure and handle multiple tasks efficiently.

Core Skills

• Excellent customer service
• Front desk operations
• Complaint resolution
• Organizational skills
• Problem- solving abilities
• Knowledge of hotel software
• Communication skills
• Ability to multitask
• Stress management
• Greet, check in and check out guests and provide them with necessary information
• Manage reservations and bookings
• Handle customer queries and complaints in a professional manner
• Provide guests with information about the hotel services
• Process payments and operate cash register
• Maintain accurate records of guest data and reservation information
• Process guest arrivals and departures
• Organize and maintain the hotel lobby and reception area
• Ensure the compliance with the hotel’s policies and procedures

Experience 10+ Years

Level Senior Manager

Education Master’s

Guest Service Agent Resume with 15 Years of Experience

A highly experienced and motivated Guest Service Agent with 15 years of experience in customer service and hospitality, providing excellent service to customers. I have exceptional communication and interpersonal skills, enabling me to establish strong relationships with customers and solve problems quickly and effectively. My strong organizational and problem- solving skills allow me to work well both independently and as part of a team, and I am skilled at working under pressure in a fast- paced environment.

• Hospitality
• Problem Solving
• Organizational Skills
• Working Under Pressure
• Greeting customers and addressing their inquiries
• Resolving customer complaints in a timely and professional manner
• Answering customer inquiries on the phone, through email, and in person
• Processing customer orders, payments, and returns
• Maintaining a clean and organized work area
• Assisting with daily operations of the front desk
• Scheduling appointments and managing reservations
• Coordinating with other departments to ensure customer satisfaction
• Upselling hotel services to customers
• Providing excellent customer service to ensure customer satisfaction

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Guest Service Agent resume?

A Guest Service Agent resume should demonstrate strong customer service, communication and hospitality skills. It should include the following sections:

• Summary: A concise description of your qualifications, skills and experience as a Guest Service Agent.
• Education: Education and training related to the hospitality industry.
• Experience: Past work experience as a Guest Service Agent.
• Skills: Technical and soft skills related to the position.
• Certifications: Relevant certifications or licenses specific to the position.
• Additional Information: Any other information that may be of interest to the hiring manager.

What is a good summary for a Guest Service Agent resume?

A Guest Service Agent resume should succinctly outline the skills and qualifications necessary for success. This role requires tact and diplomacy as well as a strong customer service focus. Examples of skills to highlight include strong communication and interpersonal skills, problem-solving abilities, conflict resolution, and the ability to quickly and effectively process customer requests and questions. A Guest Service Agent should also be able to effectively handle multiple tasks and prioritize appropriately. Additionally, the ability to remain composed and professional in difficult situations is vital. A solid Guest Service Agent should be comfortable with technology, including computers, POS systems, and other job-related software. By including this information, the Guest Service Agent resume should capture the attention of potential employers and demonstrate the applicant’s ability to excel in the role.

What is a good objective for a Guest Service Agent resume?

A Guest Service Agent is a role that requires a great deal of customer service and communication skills. It is important to highlight these abilities on a resume when applying for this job. A good objective for a Guest Service Agent resume should showcase qualities such as professionalism, dependability, and the ability to create an enjoyable customer experience.

Your objective should also highlight any special skills you may have that are relevant to the job. Here are some examples of what a Guest Service Agent resume objective might look like:

• An organized, reliable, and customer service-oriented individual seeking a Guest Service Agent position to utilize my experience in the hospitality industry.
• An outgoing and detail-oriented professional looking to be a Guest Service Agent and use my knowledge of customer service to create a positive experience for every guest.
• A self-motivated individual with strong customer service and problem-solving skills, seeking a position as a Guest Service Agent to provide exceptional service to all guests.
• A highly dependable and hardworking individual seeking a Guest Service Agent role to use my excellent interpersonal and communication skills to create an enjoyable customer experience.

How do you list Guest Service Agent skills on a resume?

Guest Service Agents play an important role in many organizations and excelling in their duties requires a unique set of skills and qualities. When looking to list these skills on your resume, it is important to showcase your qualifications in a way that is engaging, professional and showcases your best skills and attributes.

Here are some of the most important skills and qualifications to include on a Guest Service Agent resume:

• Knowledge of customer service principles and practices
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Ability to remain calm and composed in a challenging situation
• Knowledge of basic computer functions and applications
• Experience with handling cash and credit transactions
• Ability to work in a fast-paced environment
• Excellent organizational skills
• Ability to multitask and prioritize tasks efficiently
• Familiarity with hotel and hospitality industry best practices
• Ability to provide technical and operational assistance
• Knowledge of health and safety regulations

What skills should I put on my resume for Guest Service Agent?

When applying for a Guest Service Agent position, it’s important to highlight the relevant skills you have that will contribute to the success of the job. Your resume should list the competencies and interpersonal traits that will make you an ideal candidate.

Below are some of the key skills you should feature on your resume when applying for a Guest Service Agent position:

• Strong customer service skills: As a Guest Service Agent, customer service is the cornerstone of your job. Showcase your customer service skills, such as your ability to build relationships, handle customer complaints, and resolve customer issues.
• Interpersonal skills: Demonstrate your interpersonal skills, such as your ability to communicate effectively with guests, colleagues, and management. Showcase your ability to manage customer expectations, handle difficult situations, and maintain a positive and professional demeanor.
• Organizational skills: As a Guest Service Agent, you will be responsible for managing multiple tasks simultaneously. Showcase your organizational skills such as your ability to manage time, prioritize tasks, and stay on top of customer requests.
• Problem-solving skills: Demonstrate your problem-solving skills, such as your ability to identify and resolve customer issues. Showcase your creative problem-solving abilities and your ability to anticipate customer needs.
• Knowledge of hospitality industry: Showcase your knowledge of the hospitality industry, such as your understanding of customer service standards, hotel protocols, and service procedures. Highlight your knowledge of the hotel services, such as room bookings, reservations, and customer requests.

By highlighting these key skills on your resume, you will demonstrate to employers that you are the ideal candidate for the position.

Key takeaways for an Guest Service Agent resume

When it comes to writing a resume for a guest service agent role, there are certain key takeaways that you should keep in mind to make your resume stand out and be more memorable to potential employers. Here are some key takeaways that you should include in your resume in order to showcase your skills and experience as a guest service agent:

• Demonstrate your customer service skills – A guest service agent is a people person, so it is important to demonstrate your customer service skills on your resume. Highlight any customer service experience or skills you have, whether it is in the hospitality industry or in a retail setting. Showcase how you are able to create positive customer experiences and how you are able to provide an exemplary level of service.
• Show your communication abilities – As a guest service agent, you are expected to be able to communicate effectively with customers and other staff members. Make sure to include any experience you have with communication, such as being able to clearly explain information to customers or being able to work through difficult customer service situations.
• Show your multitasking capabilities – It is essential for a guest service agent to be able to multitask and handle multiple tasks and requests at once. Make sure to include examples of how you have been able to multitask in the past and how you have been able to effectively manage multiple tasks and requests.
• Highlight your technical skills – Many guest service agents are expected to be proficient in various technology platforms and software. Make sure to include any technical skills that you have that would be of benefit for the role, such as experience with hotel booking software or POS systems.

By including these key takeaways in your resume for a guest service agent role, you will be able to show employers that you have the necessary skills and experience to be successful in the position.

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

Guest Service Agent Resume Samples

This page provides you with Guest Service Agent resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Guest Service Agent resume.

Tips for writing your resume

To land the perfect job, you need the perfect resume. In today’s crowded job market, it is more important than ever to stand out among the competition. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. To make sure your resume is flawless, here are some tips for writing the best resume possible.

Let them know where to contact you

Your resume should begin with your contact information. It is very important that potential employers, having read your resume, know how to contact you! At the top of your resume, include your name, phone number, email address, and city.

Introduce yourself

A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading.

What do you do best?

Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. The more useful and unique your skills are, the more you will stand out to an employer.

Showcase your achievements

Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities.

What did you learn, and where did you learn it?

Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Like the work experience section, your education should be displayed in reverse-chronological order.

Copyright © 2024 Workstory Inc.

Select Your Language:

• ResumeBuild
• Guest Service Agent

5 Amazing guest service agent Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, guest service agent: resume samples & writing guide, walt nelson, employment history.

• Maintain cleanliness and order of the lobby, front desk, and other areas
• Follow up with guests to ensure satisfaction
• Provide directions and information about the area
• Manage reservations
• Respond to guest inquiries and complaints in a professional manner
• Provide information about services, amenities, and local attractions
• Assist with luggage handling

Do you already have a resume? Use our PDF converter and edit your resume.

Victor Jackson

Professional summary.

• Monitor guest check-in and check-out procedures
• Greet and register guests
• Ensure the safety and security of guests and their belongings
• Process payment transactions

Quentin Miller

• Provide excellent customer service
• Keep accurate records of guest interactions
• Ensure compliance with hotel policies and procedures

Quinn Moore

• Upsell services and amenities

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

guest service agent Job Descriptions; Explained

If you're applying for an guest service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

guest service agent

• Greet, register, and assign guests to sites. 
• Keep records of site availability and guests’ accounts, manually or using computers.
• Answer inquiries pertaining to campground services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
• Clean and maintain lobby and store, such as restocking supplies and watering plants
• Providing premium quality customer service to guests
• Ensuring check in and check out procedures are handled in a time efficient manner
• Navigating through multiple programs and databases to ensure correct information is provided for guests
• Providing excellent phone etiquette
• Ensuring proper information is applied to every reservation made
• Making accurate calculations of advanced deposit 
• Applying correct payments for in house guest
• Answering telephone according to  hotel standard.  
•  Providing excellence customer service in attending the guest request for external and internal customers.  
• Ensuring the Guest Service Checklist has been done accordingly. 
• Checking the Hotel Telephone Lines and provide a daily report checklist. 
• Create Incident Reports with the concern department that require addressing the issue.  
• Creating the Birthday Greetings and send the emails on a daily basis.  
• Sending the End of Day Report with the summary excel sheet for Guest request and Incident Report.  
• Meet, greet and assists guests
• Upsell the hotel services and maximizes revenue to achieve the respective targets 
• Monitor the arrival timings of each flight and ensure coordination is established between the drivers and transport operators for pick ups
• Share information about events, facilities and promotions at the property.
• Handle guest check-ins and check-outs efficiently and in a professional manner, informing guests of hotel’s facilities at the time of registration.
• Handle guest issues, complaints, and requests and pro-actively resolve in a manner satisfactory to both the guest and the hotel.
• Coordinate with other departments to fulfill guest special requests.
• Answer guest questions regarding local area facilities and give proper directions to these areas.
• Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and team members, according to company standards.

guest service agent Job Skills

For an guest service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Data Analysis
• Troubleshooting
• Quality Assurance
• Database Management
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Risk Management
• Supervisory
• Process Improvement
• Business Acumen
• Financial Management
• Visualization

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Documentation
• Relationship Management.

How to Improve Your guest service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Isaac Nelson

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your guest service agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Karl Wilson

• Ensure compilance with hotel policys and procedurs
• Provide excellant customer service
• Respond to guest inquirys and complaints in a profesional maner
• Follup with guests to ensure satisfaction
• Proccess payment transactions
• Moniter guest check-in and check-out proceduers
• Assist with luggae handling
• Ensure complience with hotel policies and proceduers
• Provide directoins and infomation about the area

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

guest service agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an guest service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Greetings Hyatt Hotels Corporation Hiring Team

I am writing to express my interest in the Senior Guest Service Agent role at Hyatt Hotels Corporation. As a Guest Service Agent with 10 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Hyatt Hotels Corporation and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Guest Service Agent position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Hospitality field?

Check out our other resume of resume examples.

• Bar Back Resume
• Wait Staff Resume
• Waiter Resume
• Bartender Resume
• Busser Resume
• Front Desk Resume
• Event Staff Resume
• Chef Resume
• Baker Resume
• Hostess Resume
• Hotel Manager Resume

FIND EVERYTHING YOU NEED HERE.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)

If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...

Avoid These 3 Resume Mistakes at All Costs

Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

Build your Resume in 15 minutes

Guest Service Agent Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Shipping and handling of mail and packages
• Handling Hotel and Deloitte University queries including but not limited to visitor parking; move-ins/outs; communication memos
• The ability to make dining referrals, and reservations based on the Guests desires, needs and expectations
• Fulfilling guest amenity/special requests including the organizing of amenities in the Guest/Meeting rooms Assisting the Floor Concierge/Conference Services Managers when business levels dictate
• Deloitte Tower BAE/DU North services and amenities
• Handling Hotel and Deloitte Tower queries including but not limited to visitor parking; move-ins/outs; communication memos; shipping and handling of mail and packages; security issues
• Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner
• Ensure prompt, efficient and courteous reception of guests calls/messages
• Assure response to at least 90%of incoming monthly calls, verified via weekly report sent by DTRACK
• Verify and follow up on departures after 12 noon in coordination with Duty Manager
• Promote and deliver on our “Let’s Chat” service
• Manage the front office and reservation functions to ensure the delivery of superior guest services, the security
• Responsible to manage all approvals, billing, and collections of hotel’s Accounts Receivables
• Manage all housekeeping and laundry functions to ensure compliance with quality and brand standards in all
• Maintains records for night auditor reports
• Makes daily room reservations and processes financial transactions
• Acts as customer service representative
• Reconfirms bookings with clients on morning of presentation
• Greets and collects invitations from tours, seats clients and ensures completion of client sheets where necessary
• Provides refreshment to clients as needed
• Administers the Sales line, together with sales management, taking into account priorities and language requirement / capability / power/ preview/ local line Monitors Sales
• Maintains the manual reception log file which list client / tour information, source code, sales executive responsible for each tour and the future appointments
• Prepares and issues gift vouchers for the clients
• Ensures Encore reps are called for all TNS (tour no show)

Professional Skills

• Excellent verbal and written communication skills with a strong attention for detail
• Thorough follow up, strong attention to detail and problem solving skills
• Strong interpersonal, organisational and problem solving skills
• Excellent typing skills and ability to capture data when spoken or written in English
• Excellent communication, guest service and time management skills
• Excellent communication skills, written and oral with proficiency in English
• Prove to have strong cash handling skills

How to write Guest Service Agent Resume

Guest Service Agent role is responsible for english, computer, attitude, customer, basic, japanese, immigration, shipping, accounting, security. To write great resume for guest service agent job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Guest Service Agent Resume

The section contact information is important in your guest service agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Guest Service Agent Resume

The section work experience is an essential part of your guest service agent resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous guest service agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular guest service agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Guest Service Agent resume experience can include:

• Promotes the Marjan’s brand philosophy through his or her exemplary attitude, behavior, uniform, and excellent communication skills
• Displays good customer relations skills and takes initiative to greet guests in a friendly manner
• Good communication skills in English; English certificate required
• Good interpersonal skills, guest oriented and service minded (Novotel Service Attitudes)
• Conduct queue control for arriving and departing guests- entertain them with your speaking skills
• Effectively communicate and liaise with associates on all levels, understanding the importance of teamwork within hotel operations

Education on a Guest Service Agent Resume

Make sure to make education a priority on your guest service agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your guest service agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Guest Service Agent Resume

When listing skills on your guest service agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical guest service agent skills:

• Excellent attention to detail and administration skills, experience with Microsoft Suite and OnQ systems is advantageous, and
• Positive attitude and good communication skills in Japanese and English
• Positive attitude and good communication skills in Mandarin and English
• Positive attitude and good communication skills in Arabic and English
• Good telephone handling skills in a prerequisite
• Good interpersonal skills, guest oriented and service minded and able to anticipate guest needs

List of Typical Experience For a Guest Service Agent Resume

Experience for franchised guest service agent resume.

• Be concerned with staff discipline and staff performance and help to develop skills for all staff
• Effectively communicates with other Team Members including those from concessionaires and third parties
• Having a positive attitude towards work, be self-disciplined and self-motivated, and set a good working example for all sub-ordinates
• Some previous experience using Opera
• Provide proactive and effective hospitality while being gracious
• Understand and operate front office telephone, computer systems, and equipment such as ten key adding machine, facsimile machines, etc
• Demonstrate a complete understanding of the hotel’s policies
• Good and positive hospitality attitude

Experience For Ideal Guest Service Agent Resume

• Coordinates various activities between different hotel departments to ensure effective team work and guest satisfaction
• Independent contributor with the ability to work well in a team; demonstrates responsibility for self and others in timeliness and task completion
• Computer Experience – knowledge of database and Internet software
• To report to work within the requested time, prior to the commencement of duty, well groomed and dressed to the uniform standard
• Assist Guest Experience to provide the services and information to guests

Experience For EF Guest Service Agent Resume

• Use your knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge to demonstrate value to our guests,
• Fulfilling guest amenity/special requests including the organizing of amenities in the guest and meeting rooms
• Fulfilling guest amenity/special requests including the organizing of amenities in the Guest/Meeting rooms
• Ensuring the highest service standards maximising guest satisfaction and ensuring the front desk is never left unattended
• Caring for a correct welcoming of the guests and checking in- and out, followed by a correct administrative process
• Ensuring a clean and orderly working environment and caring for the stock levels

Experience For Guest Service Agent / Relief Duty Manager Resume

• Handing over shifts and informing each other about ongoing affairs
• Rushing rooms for early arriving guests with Housekeeping supervisors on a case by case basis
• Having extensive knowledge of local attractions and events such as sporting events, concerts, parades, celebrations and exhibitions
• Having extensive knowledge of local attractions and events such as sporting events, concerts,
• Having extensive knowledge of local attractions and events such as sporting events; concerts; parades; celebrations and exhibitions
• Having extensive knowledge of local attractions and events such as sporting events; concerts

Experience For Overnight Guest Service Agent Resume

• Ensuring all procedures for revenue processing are adhered to at all times and any discrepancies are reported to management immediately
• Making reservations and confirming bookings in hotels, restaurants, flights, theaters, etcetera
• Welcoming and transferring visitors of guests and staff
• Stimulating the room sale by using different room rates and rooms supplements (i.e. day prices VVV)
• Shipping and receiving post (i.e. packages)

Experience For Seasonal Guest Service Agent Resume

• Performing all the necessary tasks during the night shift, that belong to night reception/night audit
• Avoiding and dealing with complaints together with the Supervisor and Front Office Manager
• Living up to the Standard Operating Procedures of the Sheraton Amsterdam Airport Hotel
• Reporting of maintenance issues, and liaising with contractors as required
• Processing and distributing deliveries
• Presenting a friendly, outgoing, energetic, and guest-service oriented demeanor

Experience For Intercontinental Milwaukee Guest Service Agent st & nd Shift Resume

• Fulfilling guest requests and taking room service orders
• Developing professional and genuine relationships with all stakeholders in the Deloitte community
• Assisting the Floor Concierge and Conference Services Managers when business levels dictate
• Assisting the Floor Concierge/Conference Services Managers when business levels dictate
• Providing guests with information about different fields (hotel, surroundings, several institutions, foreign colleague hotels, etcetera)
• Assisting the Front Office Supervisors
• Organizing guest transportation (cab, train, bus etcetera)
• Allocating the rooms and if necessary move guests to another room
• Checking the reservation lists for requests etcetera

Experience For Summer Season Guest Service Agent Resume

• Caring for a constant, high quality of service
• Handling Guests’ correspondence
• Attending the departmental meetings
• Attending any necessary trainings if requested
• Doing all the necessary Guest Service Center tasks
• Offering a friendly, professional and fast service at all times
• Learning opportunities within the role, and as part of the companies many career development programs

Experience For Casual Guest Service Agent Resume

• Providing guests with assistance, and information in a courteous, efficient ,and friendly manner
• Following up on services provided to guests
• Looking for someone with open and flexible availability to work AM, PM and overnight
• Looking for someone with open and flexible availability to work AM, PM and Overnight shifts
• Ensuring front desk filing is complete and accurate and that all records are kept fully up to date
• Participating in the rolling rotation for day and night shifts
• Ensuring that all front and back offices and the concierge stationery office are kept clean and tidy
• Maintaining the highest personal standard of conduct, hygiene, appearance, uniform and posture at all times

Experience For Asian Guest Service Agent Resume

• Flexibility regarding work schedules and able to commit to working most weekends and holidays, including Thanksgiving, Christmas, and Presidents’ weeks
• Daily task list, including going through arrivals report for that day, printing discrepant room reports, preparing for group and tour arrivals
• Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions
• Provide service for guests including, but not limited to: check-in, check-out, telephone inquiries, luggage & vehicle handling, taking reservation calls
• Handle Food & Beverage Operations (preparing and serving food and beverages)
• Always willing to learn, willing to help
• Supports the Guest Service Center by answering internal and external guest telephone calls and responding to all requests accordingly
• To ensure that the system is always updated at the beginning and during every shift (AM,PM, and night)

List of Typical Skills For a Guest Service Agent Resume

Skills for franchised guest service agent resume.

• Communicate effectively with others using the spoken and written word
• Have strong computer literacy including previous experience with Opera PMS
• Able to respond promptly and creatively to guests problems, creating a good experience despite a bad situation
• Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge
• Strong in Japanese and English communication skill
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job
• Excellent communication, interpersonal and ability to prioritise
• Customer focus and teamwork skills

Skills For Ideal Guest Service Agent Resume

• Basic computer and administrative skills
• Prior upscale full service hotel experience as a hospitality representative, or phone operator
• Is known for their dynamic personality and superior communication skills
• Desire to learn and improve your current skillset
• Build relationships with guests, and manage requests, inquiries and complaints effectively and efficiently
• Making reservations, providing efficient and friendly check in and check out experiences
• Maintaining good contact with the guests

Skills For EF Guest Service Agent Resume

• Participating in the multi skilling program
• Maintaining a good work relation with colleagues, and other departments
• Excellent English proficiency (writing, speaking, reading)
• Demonstrate proper telephone etiquette, transferring of calls, and taking accurate messages for guests and team members, according to company standards
• Have a full working knowledge of the Priority Club programme and its benefits – taking every opportunity to enroll new members
• At least 6 months of cash handling and credit/debit card transaction experience is required
• Preferably with 2 years working experience in a similar position in the hotel industry
• Possess an excellent telephone manner with a proactive selling approach

Skills For Guest Service Agent / Relief Duty Manager Resume

• Have a real passion for providing unique and authentic customer service to ensure a memorable experience that guests love
• Excellent grooming and presentation standards
• Strong local knowledge of the Hunter Valley and the surrounding regions
• Previous experience using a Property Management System, preferably Opera is desirable
• Previous Night Audit or similar Accounting experience
• A valid driver's license is required, along with a driving record that meets the requirements of our insurance carrier
• Experience/ability to work with people from varying backgrounds and level within the business

Skills For Overnight Guest Service Agent Resume

• Experience in Property Management System is highly advantageous but not compulsory (full training provided)
• To ensure all Front Desk equipment such as folio printers, etc. are well maintained and in good working condition
• Guarantees the Guest Experience Program (greet & meet customers) according to internal guidelines
• Respond to customer emails, phone calls, and letters regarding guests' experience at the theatre and inquiries for our Magical Movie Rewards loyalty program
• Cash/Credit Card handling experience
• Excellent vision required - correctable 20/20 for driving purposes
• Previous guest service experience in the hotel industry
• Front Office experience in the hotel, leisure, and/or entertainment sectors

Skills For Seasonal Guest Service Agent Resume

• Building rapport with each individual guest, in order to create memorable experiences for all our guests
• Have a proven attention to detail
• Demonstrate a high sense of responsibility and resilience
• Able to work with colleagues in the same department and with other departments as well, to enhance customers' experience
• Related experience in front desk or guest service position required
• Experience of OPERA property management system a distinct advantage
• Experience in customer service required, preferably in a hotel environment
• Two or more years of Guest/Customer Service experience

Skills For Intercontinental Milwaukee Guest Service Agent st & nd Shift Resume

• Previous experience in a hotel or resort environment would be advantageous
• Experience in Microsoft Office, hotel POS - Opera desirable
• Passion, commitment, high drive, excellent team player and positive attitude
• Previous experience within a Front Office customer service based role, preferably within a hotel or similar hospitality environment
• $11.50-$12.00 based on experience

Skills For Summer Season Guest Service Agent Resume

• Customer service experience required
• Ideally have previous experience in a front office role
• Experience with OnQ PMS
• Previous experience in a similar role in a 4 or 5 hotel
• Experience in Front Office Department such as Guest Service Agent or new graduate
• Experience in front office

Skills For Casual Guest Service Agent Resume

• Has previous customer service experience
• Previous Front Office experience in a hotel highly regarded
• High end service experience or education
• Two or more years of Guest Service experience
• Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay
• Previous experience in a Front Desk, Night Audit or customer facing role
• Marriott experience is an advantage
• To ensure that all VIP, Royal Club guestrooms are pre-assigned and inspected prior to the guest’s arrival
• To ensure all rebates are checked and signed prior to the transactions

Skills For Asian Guest Service Agent Resume

• Fully valid WA Drivers License (desirable)
• Computer Basic Experience
• Respond to guest inquiries and requests in a timely and friendly manner- Good opportunity to Wow the guests
• Valid drivers liscense
• Checking for remaining arrivals, checking correspondence and making sure all the reservations are in order
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints /requests/information updates, etc
• Providing training to the new starters, including signing the TBS sheets

List of Typical Responsibilities For a Guest Service Agent Resume

Responsibilities for franchised guest service agent resume.

• Deliver great experiences in the Executive Lounge, greeting guests and hosting
• Ensure an efficient reception experience for Guests, including check
• Set the tone for the guest experience, greet guests in a warm and friendly manner
• Experience as a Telephone or Guest Service Agent essential
• Assisting all Japanese guests checking in & out and performing Front Office operations
• Ensuring health and safety standards are met whilst working in the Executive Lounge
• Preparing and writing the welcome amenities for the Japanese guest
• Addressing all guest requests and handling guest complaints in a positive manner

Responsibilities For Ideal Guest Service Agent Resume

• Making guests feel more important than the computer, with immediate and direct eye contact. A receptionist’s manner is personal, engaging, and efficient
• Reporting directly to the Guest Relations Manager/ Front Office Manager to assist front office department to reach targets through his/her sales efforts
• Providing personalised service for all guests for the duration of their stay
• Maintaining accurate guest accounts
• Recognising regular guests and VIPs
• Willing to be part of a team

Responsibilities For EF Guest Service Agent Resume

• Adhering to company's policies and procedures
• Fulfilling guest requests
• Completing CRM reports
• Doing handover with the evening receptionist and Night Manager
• Checking the processing of wake-up calls

Responsibilities For Guest Service Agent / Relief Duty Manager Resume

• Printing registration cards for next day arrivals and preparing key wallets
• Delivering of room service meals during the night
• Updating guest profiles for arrivals
• Printing departmental reports after end of day procedure
• Carrying out credit limit check for guests
• Possessing a natural sales aptitude and ability to influence others
• Checking-out early departures
• Keeping the DM and hotel security aware in case of any suspicions

Responsibilities For Overnight Guest Service Agent Resume

• Availability to be rosteredon varying shifts including morning and afternoon/evening shifts, 5 shifts per week, including weekend and public holidays
• Availability to be rosteredon varying shifts including morning and afternoon/evening shifts,including weekend and public holidays
• Flexibility to work a 24 hour rotating roster including morning, evening and overnight shifts
• Answer inquiries pertaining hotel services, registration of guests and shopping, dining entertainment and travel directions
• Assist in organising and conducting wedding ceremonies and entertainment events

Responsibilities For Seasonal Guest Service Agent Resume

• Handle the guest checkout process and farewell guests. Ensuring billing processes and manual postings are conducted in accordance with hotel standards
• Handle Food and Beverage Operations (preparing and serving food and beverages)
• Adopts appropriate ibis Styles service-oriented behaviours and attitudes, focussing on the brand's values: Modernity, Simplicity, Well-being
• Assist other areas including Food & Beverage and Concierge during high demand periods
• Manage booking systems for all conference and meeting rooms

Responsibilities For Intercontinental Milwaukee Guest Service Agent st & nd Shift Resume

• Handle any guest complaints, taking ownership to ensure complete resolution of any shortcomings – involving
• The flexibility to work various shifts on a 7 day rotating roster including evenings, weekends and public holidays
• Obtain all necessary information when taking room reservations and follow rate quoting scenario
• Street carparking on Terrace Rd is free during this overnight shift
• Street car parking on Terrace Rd is free during this overnight shift
• Flexibility in being open and receptive to new ways of working
• Welcome guests in a friendly, prompt and professional manner recognising IHG Rewards Club Members and also returning guests
• Perform work during overnight hours with minimal staffing in the hotel
• Assistant Shift Leader to maintain par stock of collateral, stationary and other necessities to avoid over stocking as well as running short on stock

Responsibilities For Summer Season Guest Service Agent Resume

• To action/deal with any complaints/queries expressed by guests, informing the Guest Service Manager, asking for assistance when necessary
• Extremely organized, being able to juggle multiple tasks like answering the phone, greet guests, answer questions, check out customers and more
• Work on a 24/7 rotating roster, including overnight shifts
• Be an outgoing, welcoming personality for the hotel
• To assist the Team Leader/ Duty Manager with the on-going training of all Front Office staff
• Greet arriving and departing guests with your biggest smile
• Responsible for the training and training competency/retention of all Front Desk personnel

Responsibilities For Casual Guest Service Agent Resume

• Responsible for checking email frequently and responding in a timely and professional manner
• Assist in storage, handling, and tagging of baggage
• Maintain current knowledge of daily VIP’s, hotel products, services, pricing and special promotional offers
• Helps bring certain brand concepts to life on a day-to-day basis
• Welcomes guests as soon as they arrive with great care and attention, applying the All Season Hospitality (Savoir-Recevoir) policy

Responsibilities For Asian Guest Service Agent Resume

• Helps encourage customer loyalty by building friendly personalised relationships
• Anticipates guests' needs and takes them into consideration. Handles guests' requests for information and provides answers; puts them in contact with the appropriate people
• Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel
• Provide assistance to the guests who have health problems by offering first aid kit or doctor’s service
• Understands the various offerings within the hotel and is able to upsell different services according to guest requests
• Have a passion for exceeding guest expectations
• Be flexible to work on a rotating roster over seven days
• Perform daily sales and closing; responsible for end of day point of sale audit

Related to Guest Service Agent Resume Samples

Guest services agent resume sample, service agent resume sample, ticketing agent resume sample, call resume sample, document processing resume sample, enrollment services resume sample, resume builder.

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples

Guest Services Associate Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the guest services associate job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Assists with checking owners and guests in and out of the property and responding to inquiries regarding services throughout the duration of their stay
• Performs the audit balances and prepares all works for audit in an orderly fashion
• Prepare daily deposit for management team
• Perform refund, exchange, and layaway transactions. Understand and follow our “hassle free” refund policy. Perform all Guest Services transactions in an efficient manner to promote prompt, courteous service
• Performs housekeeping duties including vacuuming, cleaning, dusting and polishing (mirrors, fixtures, cash wraps, displays, carpeting, or other surfaces)
• Detect common signs of ticket switching, mis-mated merchandise, shoplifting, theft, and other security risks involving guests and associates. Promptly communicate potential problems to store management or loss control
• Take direction from supervisor or site manager
• Taking ownership of every guest request and consistently handling them in a customer focused manner, with prompt attention to detail and personal recognition
• Handling guest complaints
• Maintaining guests voice mail system and manual message system
• Processing wake up calls
• Answering guest questions and resolve guest issues
• Logging all guest enquiries through the HOTSOS system
• Reports any unresolved problems with owners and guests to management. Maintains clean work area. Provides information on area attractions and resort amenities
• Works with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work
• Performs data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System)
• Perform other duties as assigned
• Provides quality service for guests in an efficient, professional and courteous manner
• Takes ownership of guest complaints and provides prompt solutions within scope of authority
• Completes shift checklist
• Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary
• Highly detail-oriented with the ability to multi-task and manage projects concurrently from start to finish
• Competency in resolving complex problems, with strong analytical skills, lateral thought ability
• Able to work in a very busy, demanding environment and maintain professionalism and a positive results driven outlook
• Strong attention to detail
• Excellent guest service skills, phone presence and professional demeanor
• Ability to identify critical issues quickly and accurately
• Internet proficiency and knowledge of web-based applications
• Ability to demonstrate good judgment when dealing with guests and staff members
• Ability to use basic office equipment including fax, copier, printers
• Ability to use basic office equipment including Fax, copier, printers

11 Guest Services Associate resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, guest services associate resume examples & samples.

• Must be at work on a regular and predictable basis or as scheduled
• Ensure guests receive prompt and friendly service
• Answer and direct telephone all incoming telephone calls in a professional, courteous manner. When necessary, the store intercom system is used to direct calls to the appropriate department or person, make pages or calls for assistance
• Operate cash register. Identify and locate the bar codes on items and correctly scan the codes. When the price code is illegible or missing, obtain assistance for price checks and manually enter the price and SKU information. Reconcile cash drawer at the beginning of each shift and may be held responsible for any overages or shortages in accordance with company policy
• Process all forms of guest payments accepted by the store, including cash, checks, gift cards and credit cards. Payment processing duties include counting cash and making change, verifying credit cards and completing credit card receipts, communicating with guests to obtain identification such as driver’s licenses, verifying and recording guest identification on checks and obtaining check authorization as required
• Sack merchandise. Remove store hangers, neatly fold appropriate items, box merchandise if requested and place merchandise into the proper size sack
• Acknowledge and greet in a pleasant and courteous fashion all guests as they approach the register. Upon the conclusion of each transaction, cashier must thank guests for shopping at our stores
• Adhere to established procedures for issuing tickets and collecting revenue through the ALTRU ticketing system
• Interact with HOF visitors on a daily basis by providing information, pricing data, showtimes, logistics, and directions to facilities on the World Golf Village property
• Refer HOF, Walk of Champions and IMAX visitors to the appropriate source when needed
• Maintain and apply excellent customer relations skills when handling customer requests
• Prepare for daily operations by verifying attendance, verifying cash drawer and logging into the terminal
• Dress in uniform and adhere to the Box Office dress code on a daily basis
• Become trained on and implement new redemption procedures
• Capable of rotating into Gift Shop, Challenge Hole, Putting Course, IMAX, and Box Office according to daily and weekly schedule
• Use appropriate judgment to promote various revenue- building HOF programs, movies, or events
• Maintain an orderly work environment
• Ability to lead GS team
• Demonstrates Guest Services job skills and ability to train Guest Services team members
• Learn company policies and procedures to complete routine tasks
• Ability to solve problems with minimum or no supervision
• Microsoft Office: Word, Excel, Outlook
• Hotel Hospitality Front office system knowledge
• Minimum 5 years of guest services experience in a hospitality/hotel/resort environment and/or
• 5 year of customer service experience in service or retail environment
• Responsible for the Guest Services function of the hotel: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide hotel information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates
• Maintain positive guest, owner and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Hotel Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures
• Cultivate a “Count On Me” Culture: Continuously exhibit the company’s Count on Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience

Guest Services Associate Seasonal Resume Examples & Samples

• Responsible for the Guest Services function of the resort: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Make pre-arrival informational calls to booked incoming guests, confirm and cancel reservations for guests and answer a variety of questions for guests pertaining to their reservations. Provides quotes for room rates (35% time)
• Maintain positive guest, owner and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (35% time)
• 1 year of guest services experience in a hospitality/hotel/resort environment and/or

Guest Services Associate {year Round} Resume Examples & Samples

• Ability to give high priority to customer service
• Basic office skills helpful including basic math, proper cash handling procedures
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard
• At least one year of front desk experience in a hospitality/hotel environment
• Reservation software or proven aptitude and familiarity with computers and computer software in general
• Must maintain a professional appearance and a cordial attitude towards all guests and staff
• Able to handle the stress of high customer demand in a hospitality environment
• Greet, register, establish necessary credit for and issue keys appropriately to guests
• Answer telephones/PBX with proper telephone etiquette and direct calls accordingly
• Receive guest requests and/or complaints and ensure that appropriate actions have been taken
• Answer inquiries pertaining to the hotel's amenities, services, policies, area attractions, dining, and directions
• Communicate with other departments as needed via telephone and two-way radio
• Completed check-out procedures, computes bills, collects payment and makes change for guests as required
• Make, confirm and cancel reservations for guests or answer a variety of questions for guests pertaining to their reservations
• Balance all cash receipts and work performed during shift and performs a bucket check on shift
• Distributes guest and staff mail and messages as necessary
• Post charges for faxes, copies or laundry or charges from the food, beverage or convenience store outlets
• Responsible for the Guest Services function of the Hotel: Promptly greet guests in a friendly and professional manner. Complete guest registration process, issue unit keys, and provide resort information and area attractions details and directions. Accurately process all cash and credit card transactions in accordance with established procedures. Balance all cash receipts and work performed during shift and perform a bucket check on shift, post all guest charges, complete cashier and other reports, preparing deposit, and counting/securing of assigned bank. Complete check-out procedures, compute bills, verify that the correct charges and credits are posted to the corresponding guest folio, collect payment and makes changes as required. May routinely reserve and confirm guest reservations for individuals and/or groups that are requested either by phone or from within the company; process cancellations, revisions, and information updates on changes. Provides quotes for room rates. Assist with house laundry and maintain public areas and back office organization
• Maintain positive guest and associate relationships:Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiries or concerns to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures
• PMS knowledge a plus
• Must be able to easily and frequently change from one activity to another
• Cash Register
• Money Handling
• Required Question
• Customer service; greet employees, clients, visitors and guests; serve as the administrative liaison between our internal and external customers; Meet and greet all VIP guests / visitors at the client site
• Conduct safety assessment; observe and report; watch for irregular or unusual conditions that may create security or safety hazards
• Access control; create badges for visitor, photographs, create and activate/deactivate employee access badges, program of access using the Fast Pass software program
• Provide an exceptionally high level of service, knowledge and dedication to site staff and visitors; work closely with client staff to ensure visitor needs are addressed and handled appropriately
• Represent client by serving as an extension of the organization to executives, staff, and visitors
• Remain abreast of daily client events through bulletins, intranet releases, and communication with key personnel
• Assist client executives, administrative staff, security staff, and visitors with light administrative assistant duties including but not limited to: copying, faxing, phone answering, and filing
• Partner with client personnel and gain an in-depth understanding of the client’s principles, values, goals, and vision
• Ensure that unexpected visitors have proper authorization before permitting their entry
• Answer telephones in a friendly, professional manner, taking messages with accuracy
• Issue site safety orientation via electronic media device and assist with any technical troubleshooting or problems that may arise and ensure that all visitors are familiar with the site’s rules and regulations
• Assist in coordinating arrivals of executive visitors; implement security policies and procedures established by client management with regard to arriving and departing visitors, VIPs, etc
• Handle car service requests for client executives, administrative staff and visitors
• Coordinate arrivals and departures with Security; carry out duties ranging from restaurant referrals, to providing maps and directions, to providing a wide assortment of amenities
• Must possess a high school diploma or equivalent
• Must possess, or be able to obtain, a valid Texas Security Guard License
• Must possess a current and valid driver’s license
• Minimum of 1 year meaningful and verifiable administrative work experience
• Minimum of 1 year of work experience with customer service or receptionist duties in a high profile corporate environment
• Prior work experience involving direct interaction with executive-level clientele and guests
• Work history to include demonstration of each of the following
• Willingness and ability to work a flexible schedule when necessary
• Ability to refer visitors to hotels, restaurants, and other points of interest while providing maps and or directions
• Ability to type forty (40) words per minute
• Active listening skills
• Ability to assess and evaluate situations effectively
• Sells tickets for admission and closes/balances the register
• Sells Friends of the Zoo memberships
• Ensures all maintenance of the front gate area including cleaning
• Welcomes visitors and answers visitors' questions

Seasonal Guest Services Associate Resume Examples & Samples

• Rectify guest statements for any credits and/or charges as necessary
• Use computer to process reservations via telephone and/or walk-in's, adhering to established Customer Service Standards, maintaining an 8 or above on all reservation inquiries
• Maintain a clean and presentable work station as well as a friendly, courteous and professional manner at all times
• Perform clerical duties such as typing, filing, recording, mailing, and computer data input processing as necessary
• Partner with client personnel and gain an in-depth understanding of the client's principles, values, goals, and vision
• Issue site safety orientation via electronic media device and assist with any technical troubleshooting or problems that may arise and ensure that all visitors are familiar with the site's rules and regulations
• Must possess a current and valid driver's license
• Upscale Security Officer (Houston, TX)

Guest Services Guest Services Associate Nights Resume Examples & Samples

• Fluently speak, read and write in English
• Have excellent planning and organisational skills
• Performs daily auditing procedures to ensure that all guest and owner charges are properly balanced with the property revenue and expense transactions
• Ensures that every interaction with an owner and guest is a positive and memorable experience while checking them in an out of the property and responding to their requests
• Inputs information into the computerized reservations system to update and maintain records
• Provides additional services by taking and holding packages, delivers telephone and fax messages to owners, guests and resort staff
• Receives housekeeping and maintenance requests or work orders and contacts proper departmental personnel
• Relays pertinent information to oncoming shift. Prepares and consistently restocks the front desk with supplies including preparing arrival packets
• Type correspondence and reports for management as needed
• Ability to create and interpret business communications and reports
• Associate’s Degree/College Diploma
• VOICE Certified
• Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries
• Registers and rooms all arrivals according to established procedures
• Maintains intimate knowledge of departmental standards and procedures
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• Cashes hotel guest’s personal and travelers checks and assists with currency exchange
• Responsible and attends to guest’s request of using the service of safety box at all times
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
• 1 year experience in guest / customer service, or an equivalent combination of education and experience
• Direct customer concerns and suggestions to the appropriate person for resolution
• General computer skills projects, including data entry, conference room scheduling, lost and found database input, work order database input, and general research for customers, merchants and management as needed
• Distribute tenant information
• Support Galleria management staff when needed
• Handle phone calls and in person guest inquiries professionally and courteously
• Support marketing programs and special events as needed
• Responsible for opening and closing procedures, selling Galleria gift cards, and handling cash and credit cards
• Must be available to work weekdays, weeknights and weekends. Schedule is based on split shifts between staff
• Previous experience in a reception or hotel/resort environment
• Ability to work a flexible roster, including nights, weekends and school holiday periods
• Competent with computer systems (previous experience with Hirum preferable)
• Genuine passion about customer service and exceeding customer expectations
• Previous training accepted but not required and will be provided in patient handling, movement and body lifting techniques, Joint Commission requirements, OSHA regulations, Universal Precautions, CPR, and Death and Dying
• Must be well instructed on the maintenance and cleaning of transport equipment
• Must maintain close communication with Guest Services Coordinator/Dispatcher
• Must be physically capable of constant walking and lifting of heavy patients and/or equipment
• Must have the ability to meet pick-up and delivery schedules of all transport assignments
• Must be courteous and professional at all times with Patients, Visitors, Hospital Personnel and Volunteer Staff

Seasonal / Guest Services Associate Resume Examples & Samples

• Provide guests with information about their accommodations, amenities, services, local area, etc. Maintain contact with guests during their stay to ensure service and expectations are being met
• Prepare arrival packets in accordance with established protocol for guest arrivals
• Prepare daily bank audits and other reports as required

Pfister Guest Services Associate st & nd Shift Resume Examples & Samples

• Performs front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
• Adheres to standards of service as outlined by the Preferred Hotels group and the Marcus Ways
• Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy
• Ability to effectively communicate both written / verbally in English
• Ability to grasp, lift, carry and/or move packages, boxes and luggage up to 25 lbs. occasionally during shift
• Able to work under pressure in a fast paced environment
• Ability to stand continuously while performing essential job functions
• Ability to process multiple bits of information at once while using sound judgment in decision making
• Position requires exceptional customer service skills and professionalism in all areas of work ethic, initiative, due diligence, drive & determination as it relates to: Quality work product, Communications both verbal and written, Teamwork, Comprehension of written instructions and materials, Punctuality and reliability
• Extensive familiarity audio visual systems and functionality. Problem solving skills are key to Video conference, wireless microphone, Air Parrot, and presentation equipment operations
• Proficient to advanced skillset in MS Office Suite, Lotus Notes, Adobe Pro, Fiery Software, Command Workstation and other PC based operations as it relates to E-mail, Supply ordering, digital printing and scanning. Strong working knowledge of UPS Campus-ship, Arrival system, Postage metering, Pre-sort, DHL, Courier services, Reprographics & Bindery. Professional presentation both in attire and diction
• Solid flexibility of work schedule, cross functional skillsets, supporting all aspects of daily operations from Training room set-ups, furniture moves, reception/switchboard support, data entry, café stocking and maintenance, solid typing speed, trainable into high level tax processing production. High energy, quick response, great follow-up and stellar follow through. Able to easily and consistently lift 50 lbs
• Perform various Mail Center activities (sorting, metering, folding, inserting, delivery, pickup, etc.)
• Consistently adhere to business procedure guidelines
• Maintain all logs and reporting documentation; attention to detail
• Participate in cross-training and perform other duties as assigned (Filing, outgoing shipments, etc)
• Handle time-sensitive material like confidential, urgent packages
• Enter information daily into spreadsheets
• Lifting up to 55 lbs with or without accommodations
• Perform various Guest Services activities (floorwalk checks, workstation management, pack ups, delivery, pickup, etc.)
• Participate in cross-training and perform other duties as assigned
• Proactive, team-oriented approach
• Handle time-sensitive projects
• Intermediate knowledge using iPad technology
• Effective communication: in written and verbal
• Experience with in-field support

Guest Services Associate Administrator Resume Examples & Samples

• Outbound contacts to guests who had difficulty or are interested in placing large orders
• Identify and report on web-errors in a timely manner
• Maintain most interdepartmental reports
• Report on guest feedback weekly
• Monitoring the area throughout the day to keep it clean
• Clean out the coffee pots at the end of the day
• Collecting weekly headcount
• Maintain a clean work and break area
• Stand, sit, or walk for an extended period of time or for an entire work shift
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• 1 year experience
• Arithmetic Computation
• Decision-Making
• Customer Service Orientation
• Conference Room Set-ups and support, events management and hospitality
• Participate in cross-training (Filing, outgoing shipments, etc.)
• Maintaining cleanliness in hoteling workstations and offices
• Ability to stand on feet for long periods of time, bending, and lifting as required
• Prior experience in Facilities preferred
• Keyboarding and Windows environment PC skills required (Word, Excel and PowerPoint preferred)
• Able to stand, bend, and lift up to 55 lbs. with or without accommodations
• Minimum high school degree or general education diploma (GED)
• Minimum of 1 year experience in retail, retail sales, or related volunteer work preferred
• Must be at least 19 years of age
• Meticulous attention to detail and accuracy
• Ability to multitask and efficiently assist accumulation of guests in line
• Must possess excellent interpersonal skills, enjoy problem solving and love taking care of guests
• Clean DMV record
• Minimum of four 4 hour shifts of availability required
• Must be able to work a varied schedule including days, nights, weekends and holidays

Guest Services Associate Temp-night Shift Resume Examples & Samples

• Answer customer calls and resolving issues or concerns within predefined parameters
• Respond to customer complaints by the timely coordination of field input where required
• Respond to internet inquires or concerns and resolve as needed
• Maintain files and report the monthly activity of calls
• Hours needed: 4PM-12AM/6PM-12AM**

Related Job Titles

Guest Service Agent Resume Samples

The chief responsibility of a guest service agent is to render professional service to the guests staying at the hotel. The key responsibilities listed in the Guest Service Agent Resume include? handling guests check-in and check-out; making sure that the guests get contented service, greeting and welcoming guests, providing customized service and resolving issues, keeping track of occupied and unoccupied rooms at the hotel, making travel and food arrangements for the guests and promoting product and service of the hotel.

To succeed in this career, candidates should be totally customer-centric, have sound listening skills, and be able to demonstrate a professional and healthy relationship, have a good knowledge of local places and be able to guide the guests. They should also have outstanding marketing and communication skills also. The minimum education expected for this post is a high school diploma with relevant work experience.

• Resume Samples
• Customer Service
• Guest Service Agent

Guest Service Agent Resume

Objective : Motivated Guest Service Agent with over 4+ years experience in a fast-paced team-based environment. Highly skilled in guest interaction, effective at anticipating and accommodating guest needs. Energetic, fast learner, enthusiastic and eager to be a part of a well established management. Highly successful at juggling multiple priorities while delivering superior service with a smile. Proficient at building positive relationships with new and existing guest. Courteous, responsible, and reliable always willing to go that extra mile to guarantee guest satisfaction and loyalty.

Skills : Multiple Cashier Systems, Maestro Front Office System, Microsoft Outlook, and Typing Approx 40 Wpm.

Description :

• Managed executive calendar and coordinated weekly project team meetings.
• Completed all store merchandising and floor layouts managed office supplies, vendors, organization and upkeep.
• Answered and managed incoming and outgoing calls while recording accurate messages.
• Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described product to customers and accurately explained details and care of merchandise.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Effectively communicated with and supported sales, marketing, and administrative teams on a daily basis.
• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.

Guest Service Agent I Resume

Objective : 4 years of experience as a Guest Service Agent is looking to become a team player and be given the chance to show my work ethics. Would like to become a leader in the hospitality industry by constantly developing new ideas and improving standards of service to capture maximum revenue.

Skills : Certified In CPR And First Aid, Typing Speed Of 40+ Wpm, Outstanding Customer Service, Activities & Achievements, Ensuring The Dignity, Physical, Emotional, Social Spiritual And Psychological Needs Of All Consumers.

• Represents the hotel to the guest throughout all stages of the guest's stay.
• Determinates a guest's reservation status and identifies how long the guest will stay.
• Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible.
• Verifies the guest's method of payment and follows established credit-checking procedures.
• Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.
• Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early chek-ins, special requests, and day use rooms.

Guest Service Agent II Resume

Summary : 11+ years of experience as a Guest Service Agent. I am seeking employment with a company that will allow me to grow professionally while being able to utilize my skills for the betterment of the organization.

Skills : Fluent In Spanish, Tech-savvy, Ability To Set And Achieve Goals, Night Auditor Experience, Organizational And Time Management, Engaging Personality Staff Training, Multi-tasker, Accurate Money Handling, and Phone Etiquette.

• Under immediate supervision assisting our guests efficiently, courteously and professionally in all front desk related functions to maintain a high standard of service and hospitality at all times.
• Giving attention to detail and to handle multiple tasks simultaneously and efficiently.
• Handling money, making the change and utilizing office machines in normal day-to-day activities.
• Providing business services for guests, such as sending or receiving faxes or shipping packages.
• Providing information about local features, such as shopping, dining, nightlife, or recreational destinations.
• Upon checkout, agents calculate the guest's final bill and collect payments.
• Deal with irate guests and find ways to resolve issues to the guest's satisfaction.
• Providing guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.

Hotel Guest Service Agent Resume

Summary : 7+ years of experience as a Guest Service Agent. I am seeking a position that will improve my customer skills, client contact, and leads towards my career goal to advance within the company.

Skills : Microsoft Office, Photoshop, Fosse, Customer Service, Bilingual, Problem Solving, Hospitality, PowerPoint, Excel, Retail, and Security.

• Shift closing of all front office staff, and complete an audit summary for each shift.
• Providing accurate and timely reports.
• Handling all cash transactions post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions and final reports to accounting and profit centers.
• Completing and transmitting daily management and accounting reports and supporting documents.
• Completing all guest service representative functions as required; assist in booking room reservations; assist in answering hotel phone calls and notifying guests of message.
• Organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
• Printing contingency lists to have a record of all guests in case of emergency.
• Identifying and explaining room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest.
• Ensuring that any outstanding requests or problems from the previous day receive priority and are resolved.
• Accepting and recording wake-up call requests and deliver to the appropriate department.

Guest Service Agent (GSA) Resume

Objective : GSA is responsible for the guest service experience and sales of all hotel rooms. Responsible for ensuring guests have a positive experience with the hotel and are well-trained to effectively interact with industry professionals, such as sales representatives, managers, and front desk staff.

Skills : Hospitality, Automotive, Leadership, Time Management, Culinary Art, Customer Service, Microsoft, and Type 45 Wpm.

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Delegated in a way that encouraged the team to work together during shifts to ensure the daily operates to company standards.
• Directed, trained and motivated team members during the shift on each of the workstations.
• Motivated team members to exceed customer expectations with friendly service in clean surroundings.
• Answer guest requests for assistance and coordinate with housekeeping, bell service, staff, and management to fulfill guest requirements.
• Greet arriving guests, assign rooms, issue keys, and collect guest payment and billing information.
• Ensured superior levels of guest service and satisfaction through consistent delivery of friendly, timely, and accurate service.

Objective : 4 years of experience as a Guest Service Agent is seeking to obtain a management or supervisory position within a well-established company with a stable, friendly staff environment while effectively utilizing my skills in organization, human relations, and customer service.

Skills : Customer Service, navigating Internet And Directions, Answering Phones, Graphic Design, 50+ WPM, Microsoft Suite, Customer Service, and Cash Handling.

• Responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes call as appropriate; takes guest messages with accuracy.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the general manager.
• May assist in replenishing continental breakfast as needed and keeping breakfast area clean.
• Keep records of room availability and guests' accounts, manually or using computers.
• Perform bookkeeping activities, such as balancing accounts and conducting nightly audits.

Jr. Guest Service Agent Resume

Objective : 2 years of experience as a Guest Service Agent is looking to employ my knowledge and experience with the intention of securing a professional career with opportunity for challenges and career advancement while gaining knowledge of new skills and expertise.

Skills : Leadership, Adaptive, Multitasker, Quick Learner, Conflict Resolutive, Possess Great Interpersonal, and Guest Service Oriented.

• Developed a system to account for financial transactions by establishing a chart of accounts; defining bookkeeping policies and procedures.
• Establish standard operating procedures (SOP) and internal controls policy/ procedure.
• Maintains subsidiary accounts by verifying, allocating, and posting transactions.
• Balances general ledger by preparing a trial balance; reconciling entries.
• Prepares financial reports by collecting, analyzing, and summarizing account information and trends.
• Complies with federal, state, and local legal requirements by studying requirements; enforcing adherence to requirements; filing reports; advising management on needed actions.
• Give suggestions/recommendations for activities or restaurants in the area.
• Transmit and receive messages, using telephones or telephone switchboards.

Objective : Possess 3 years in the hospitality industry as a Guest Service Agent, arranging from customer service, clerical and administrative assistant. The lapsed of five years providing high-level administrative support to executives and management team.

Skills : Public Relations Writing, Strong Communication, And Quality Customer Service. Software Experience - Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft Publisher, Microsoft Access, Adobe Photoshop, Google Docs, and Macintosh Final Cut Pro.

• Acknowledge hotel guest by greeting, registering and assigning rooms, issuing room keys, follow on special request and needs.
• Transmit and receive messages, keeping records of occupied rooms and guests' accounts, creating and confirming reservations.
• Create, modify, verify, presenting statements, establish the method of payments for the accommodation, and incidentals.
• Contact housekeeping, maintenance or any other departments staff when guest's difficulties arise including reporting and follow-ups.
• Perform bookkeeping activities using reports, such as balancing folios, review statements for discrepancies before nightly audits.
• Organize and run shift reports to maintain the effectiveness of operations to inform front office leadership and other departments.
• Be aware of issues related to guest and/or front desk to keep inform all the departments and find solutions.

Guest Services Agent Resume

Headline : 6 years of experience as a Guest Service Agent. My overall goal is to find a position that will allow me advancement and to work to the best of my ability.

Skills : Graphic Design, 50+ WPM, Microsoft Suite, Customer Service, Cash Handling, Receptionist, Hospitality, and Night Audit.

• Greet guests, assist moving cars, shuttling customers when needed, shuttling cars to and from Kona, keeping track of cars on the lot, washing cars when needed, cleaning lobby when needed, maintaining a clean and friendly environment.
• Provide business services for guests, such as sending or receiving faxes or shipping packages.
• Training of new hires, and assist in other areas of the hotel as needed.
• Consistently have a "can do" attitude to extra roles and responsibilities.
• Makes reservations in accordance with hotel's yield management practices.
• Arranges for services requested by the guest by working with other departments as appropriate.
• Assist general manager, head housekeeper, and maintenance with any questions/concerns on the property.
• Help all guests with information if needed, and providing hospitality for all guests.

Objective : One year of experience as a Guest Service Agent. Seeking employment in a hotel as a Guest Service Agent. I would like to progress my career in the hospitality industry by developing professional skills and the knowledge it will take to be a successful hotelier.

Skills : Customer Service, Sales, Supervisor, Communication, Customer Relations, Technical Support, Administrative Support, and Leadership Development.

• Identifies prospects by reading telephone and zip code directories and other prepared listings.
• Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
• Completes orders by recording names, addresses, and purchases; referring orders for filling.
• Keeps equipment operational by following manufacturer's instructions and established procedures.
• Maintains safe and clean working environment by complying with procedures, rules, and regulations.
• Maintains operations by following policies and procedures; reporting needed changes.
• Arrange for shuttle services and assist with all other guest transport needs.
• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
• Recommended top dining and entertainment options for guests in the Herndon area.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

Guest Service Agent Resume: Sample & Guide [Entry Level + Senior Jobs]

Create a standout guest service agent resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Are you looking for a job as a Guest Service Agent? Our Guest Service Agent Resume Example is a great place to start. This guide will help you understand what employers are looking for in a Guest Service Agent and provide you with tips and advice on how to write the perfect resume. It will also provide examples of resumes that have been successful in helping applicants to secure the job they want. With this information in hand, you will be well on your way to becoming a successful Guest Service Agent.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Guest Service Agent do?

A Guest Service Agent is responsible for providing excellent customer service to hotel guests. This includes greeting guests upon arrival, registering them for their stay, providing information about the hotel and local area, answering inquiries, and handling any complaints or issues that arise during their stay. Guest Service Agents often also handle check-out procedures, take reservations, and process payments.

• Director Of Customer Service Resume Sample
• Client Associate Resume Sample
• Retail Assistant Resume Sample
• Customer Service Supervisor Resume Sample
• Bus Monitor Resume Sample
• Gas Station Attendant Resume Sample
• Client Services Manager Resume Sample
• Retail Buyer Resume Sample
• Call Center Resume Sample
• Front Desk Supervisor Resume Sample
• Customer Care Representative Resume Sample
• Dog Groomer Resume Sample
• Beauty Consultant Resume Sample
• Front Desk Attendant Resume Sample
• Lot Attendant Resume Sample
• Manicurist Resume Sample
• Bilingual Customer Service Resume Sample
• Bookseller Resume Sample
• Front Desk Receptionist Resume Sample
• Customer Support Specialist Resume Sample

What are some responsibilities of a Guest Service Agent?

• Welcome guests and respond to inquiries in a friendly and timely manner.
• Provide information about services, amenities, attractions, and local area.
• Handle reservations for guests, including room and restaurant bookings.
• Address complaints and take appropriate action to resolve issues.
• Process payments and accommodate billing inquiries.
• Maintain a clean and organized front desk and lobby area.
• Provide concierge services to guests, such as making restaurant reservations and booking transportation.
• Prepare and deliver guest documents, such as bills, keys, and room access cards.
• Follow up with guests to ensure their satisfaction with their stay.

Sample Guest Service Agent Resume for Inspiration

Name: John Doe

Address: 1234 Main Street, Anytown, ST 12345

Phone: 555-123-4567

Email: [email protected]

John Doe is an experienced Guest Service Agent with strong customer service skills and a commitment to providing excellent service. He has a proven track record of consistently delivering quality service and exceeding customer expectations.

Work Experience:

• Front Desk Agent, Hotel XYZ, Anytown, ST, 2018-2020
• Greeted guests and checked them in/out in accordance with hotel policies
• Verified guest information and documentation
• Responded to guest inquiries and requests
• Provided information about hotel services and amenities
• High School Diploma, Anytown High School, Anytown, ST, 2018
• Customer service
• Verbal and written communication
• Multitasking
• Computer proficiency

Certifications:

• Customer Service Certification, ABC Training Center, Anytown, ST, 2019

Languages: English, Spanish

Resume tips for Guest Service Agent

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Guest Service Agent resume tips. We collected the best tips from seasoned Guest Service Agent - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight the relevant customer service experience and skills.
• Include details of any awards or recognition you have received.
• Mention any special certifications or qualifications you possess.
• Include any computer software or language skills you have.
• Mention any customer service-related projects that you have been involved in.

Guest Service Agent Resume Summary Examples

A guest service agent resume summary or resume objective can be used to effectively showcase your skills, experience, and accomplishments to potential employers. It allows you to highlight the qualities and qualifications that make you a great fit for the job and can help you stand out from other applicants. Additionally, it can provide employers with a quick overview of your qualifications without having to read through the entire resume. For Example:

• Diligent and experienced Guest Service Agent with 7+ years in hospitality industry. Adept at providing top-tier customer service and maintaining a courteous and professional atmosphere.
• Energetic and organized Guest Service Agent with 3+ years of experience in hospitality field. Proven track record of providing outstanding customer service and handling customer inquiries.
• Customer-focused Guest Service Agent with 5+ years of experience in hospitality industry. Skilled at building strong relationships with customers and resolving customer inquiries in an efficient and timely manner.
• Reliable and professional Guest Service Agent with 10+ years of experience in hospitality. Exceptional ability to provide top-notch customer service and handle customer inquiries with care and respect.
• Detail-oriented Guest Service Agent with 6+ years of experience in hospitality sector. Skilled at providing excellent customer service, resolving customer inquiries, and maintaining a courteous and professional atmosphere.

Build a Strong Experience Section for Your Guest Service Agent Resume

A strong experience section for a guest service agent resume is important because it provides potential employers with concrete examples of the skills and abilities you possess. It shows employers that you have a proven track record of providing excellent customer service and that you have the capability to handle a variety of situations. Your experience section should include specific examples of tasks you have performed, the results you achieved, and any challenges you had to overcome. This information will help employers evaluate your performance and determine whether or not you would be a valuable asset to their organization. For Example:

• Provided outstanding customer service to guests of all ages from diverse backgrounds.
• Answered guest inquiries and provided them with information on local points of interest.
• Handled reservations, check-ins, and check-outs efficiently and courteously.
• Processed payments and credit cards in a timely and accurate manner.
• Resolved customer complaints and disputes in a professional and timely manner.
• Ensured the highest level of safety and security for all guests.
• Assisted with the development and implementation of new customer service policies and procedures.
• Maintained an accurate and up-to-date guest database.
• Organized and coordinated the transportation of guests to and from the hotel.
• Managed the hotel’s front desk operations and assigned daily tasks to staff members.

Guest Service Agent resume education example

A Guest Service Agent typically needs a high school diploma or equivalent. Depending on the type of business, a Guest Service Agent may need additional certifications or licenses. Additionally, Guest Service Agents need to possess strong customer service, communication, and problem-solving skills. Here is an example of an experience listing suitable for a Guest Service Agent resume:

• Bachelor's Degree in Hospitality Management, ABC University, 2018
• Associate's Degree in Business Administration, XYZ College, 2016
• Certified Guest Service Professional, International Hotel and Lodging Association, 2020

Guest Service Agent Skills for a Resume

Adding skills to a Guest Service Agent Resume is important because it highlights the areas of expertise you possess that can help the company you’re applying to. It also demonstrates your commitment to customer service, as well as your ability to handle difficult situations and resolve customer complaints. Examples of skills may include: excellent organizational and communication skills, customer service experience, problem-solving skills, computer proficiency, and knowledge of hospitality industry. Soft Skills:

• Communication Skills
• Interpersonal Skills
• Problem Solving
• Time Management
• Adaptability
• Organizational Skills
• Customer Service
• Communication
• Computer Skills
• Multi-tasking
• Cash Handling
• Organization
• Conflict Resolution

Common Mistakes to Avoid When Writing a Guest Service Agent Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Guest Service Agent resume

• Highlight customer service skills, such as problem solving, communication, and conflict resolution.
• Include relevant job experience, such as interacting with customers, providing information, and processing payments.
• Mention any relevant certifications or training that you have received in the field.
• Detail your knowledge of customer service software and other computer programs.
• Showcase any awards or recognition that you have received for your work.
• Demonstrate your ability to follow instructions and adhere to company protocols.

Build my resume

• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• 184 free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

3 Customer Service Agent Resume Examples For 2024

Customer Service Agent Resume

Clean customer service agent resume, modern customer service agent resume.

• Customer Service Agent Resume Writing 101

Support questions, concerns, technical issues, and service inquiries—as a customer service agent, you know how to handle them all! You field customer calls, resolving problems quickly and helping customers navigate your company’s services.

But you might have some questions of your own about writing a resume . What should you include, and how long should it be?

We’ve got this: We’ve helped plenty of people land excellent jobs, and we can help you out, too. Take some inspiration from these three customer service agent resumes and cover letter writing tips that have proven themselves to be effective!

or download as PDF

Related resume examples

• Customer service coordinator
• Customer service associate
• Customer service advisor
• Customer service technician
• Customer service

What Matters Most: Your Skills & Experience Sections

Some people assume that customer support is all about people skills, but it’s important to include your technical skills on your list as well. Keep your skills list nice and brief , but highlight all your best abilities!

Do you have an unusual knack for using Salesforce and managing help tickets efficiently? Have you gotten superb ratings on your helpfulness and empathy in the past?

Avoid generic terms like “customer communication” or “support software” since they’re too vague to add value to your resume. Condense soft skills into single, specific terms and list the technology you use by name.

Take a look at these examples:

9 Most Popular Customer Service Agent Skills

• Adaptability
• Jira Service Desk

Sample Customer Service Agent Work Experience Bullet Points

Skills are essential, but they can only go so far unless you show them in context! Recruiters want to see exactly how those skills benefitted the customers and your previous employers.

Did you boost any impressive ratings or proactively field questions to reduce questions and complaints? If so, make sure you quantify those claims with data like percentages that measure the impact you’ve had.

Your claims will be much more impressive if you can present them with measurements that show how they made a difference in customer-facing and internal contexts.

Here are some ideas to get you started from our best resume examples :

• Documented over 53 payments per day, using MS Excel to document transactions and improve reporting accuracy by 17%
• Updated disabled/special-needs procedures, increasing client satisfaction by 43% and efficiency by 26%
• Collaborated with sales and support teams using Zendesk to secure sales goals and meet client needs with a 97% satisfaction rate
• Presented relevant information to airline customers before boarding, decreasing questions and complaints by 32%
• Supported and consulted clients by utilizing Jira Service Desk to ensure satisfaction, boosting client retention by 23%

Top 5 Tips for Your Customer Service Agent Resume

• Just as you handle each customer’s question or issue efficiently, you want to keep your resume streamlined and concise. It’s tempting to get into the backstory behind your experience bullet points, but save the best of those for your customer service cover letter .
• We sure hope so! They really are important: Recruiters will see you as far more credible, desirable, and proactive if you supply them with hard data from square one. Demonstrate your efficiency by reporting the numbers that measure your positive impact.
• When you provide examples of your achievements throughout your work history, it’s wise to show advancement with each job role. Your numbers should rise while your experiences get more complex, so arrange your resume accordingly.
• As a customer service agent, your job is all about creating a positive customer experience, so make sure your resume is just as user-focused. Use a clean resume layout , simple colors, and a highly readable font.
• Customer service is all about thinking on your feet: What information do you need, and how can you solve problems the fastest? Try to include a broad variety of examples in your history.

Frequently Asked Questions

• Honestly, you should probably leave the resume summary out in most cases. Unless you have tons of fresh value to pack into a brief paragraph, your single page of resume space can be used differently and much more effectively.
• I understand: When so much of your job centers around the same goal of boosting customer satisfaction and retention, you may worry about your metrics getting somewhat repetitive. Look for other numbers, like company savings or specific rating increases, to brighten your achievements with more variety.
• Yep! But it isn’t as daunting as some people think: Just refer back to the job description and look for keywords and unique phrasing that you can switch out and reflect in each resume. Oh, and try to match your writing tone to theirs.

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes
• Customer Service Resume Guide & Examples

Customer Service Agent Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Customer Service Agent

Get advice on each section of your resume:

Jump to a resource:

• Customer Service Agent Resume Tips

Customer Service Agent Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer service agent resume sample.

A customer service agent assists a company’s customers, addresses concerns, and answers questions. This is a customer-facing position so you need to be approachable, friendly, polite, and helpful. Recruiters would prefer to see a resume showing customer service experience in their industry. Any extra steps you have taken to gain certification or even a degree in customer service or a related field would also be a huge positive.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer service agent resume in 2024,    include any other customer-facing experience..

If you have experience in sales or any other customer-facing job, feel free to include it if your experience section is looking scarce. There are very many relevant transferable skills you will gain from these positions which would help you succeed as a customer service agent.

   Quantify your workload capabilities.

Impress recruiters by including figures of how many customer complaints you resolved in previous positions. Include any other impressive figures related to customer service tasks.

We spoke with hiring managers at companies like Amazon, Apple, and Walmart to learn what they look for in customer service agent resumes. The following tips will help you create a strong resume that gets noticed by employers in the customer service industry.

   Highlight your communication skills

Excellent communication is essential for customer service roles. Showcase your ability to communicate effectively with customers and colleagues.

• Handled 50+ customer inquiries per day via phone, email, and chat, resolving 95% of issues on the first contact
• Collaborated with cross-functional teams to implement process improvements, reducing average call handle time by 20%

Avoid vague statements that don't demonstrate your skills:

• Good communication skills
• Team player with strong interpersonal abilities

   Quantify your customer service achievements

Use numbers and metrics to show the impact of your work. This helps employers understand the scope of your responsibilities and achievements.

• Maintained a 98% customer satisfaction rating based on post-call surveys
• Resolved 85% of customer complaints within 24 hours, exceeding team target of 80%
• Processed 200+ orders per shift with 99.5% accuracy

Compare this to a resume without quantified achievements:

• Helped customers with orders and complaints
• Worked to improve customer satisfaction

   Tailor your resume to the job description

Customize your resume for each job you apply to. Use keywords from the job posting and highlight relevant skills and experience.

Customer Service Representative with 5+ years of experience providing exceptional support for e-commerce and SaaS companies. Skilled in conflict resolution, problem-solving, and building customer loyalty. Proficient in Zendesk, Salesforce, and Asana.

A generic, untailored resume summary might look like:

Experienced Customer Service Representative looking for a new opportunity. Strong communication skills and ability to work in a fast-paced environment.

   Include relevant certifications and training

List any customer service-related certifications, courses, or training you've completed. This shows your commitment to professional development and industry knowledge.

• Certified Customer Service Professional (CCSP), Customer Service Institute of America
• Completed 'Effective Communication for Customer Service' course on Udemy
• Attended 'Mastering Difficult Customer Conversations' workshop at CS Summit 2022

Don't include irrelevant or outdated certifications:

• CPR and First Aid Certified (expired)
• Microsoft Office Specialist (not directly related to customer service)

   Showcase your problem-solving abilities

Employers value customer service agents who can think critically and solve problems independently. Highlight instances where you successfully resolved complex customer issues.

• Investigated and resolved a recurring billing issue affecting 50+ customers, resulting in a 25% reduction in related complaints
• Developed a troubleshooting guide for common technical issues, reducing escalations to Tier 2 support by 30%

Avoid generic statements that don't showcase your problem-solving skills:

• Helped customers solve problems
• Handled customer complaints and issues

   Emphasize your industry and product knowledge

Demonstrate your understanding of the industry, products, or services you've supported. This shows employers you can provide informed assistance to customers.

• Developed deep knowledge of company's SaaS products, enabling me to resolve 90% of technical inquiries without escalation
• Stayed current on industry trends and competitor offerings to provide informed recommendations to customers

Avoid broad statements that don't highlight your specific knowledge:

• Familiar with various products and services
• Knowledge of industry trends and best practices

Writing Your Customer Service Agent Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is an optional section that goes at the top of your resume, just below your contact information. It's a short paragraph, typically 3-5 sentences long, that provides a high-level overview of your most relevant skills, experiences, and achievements.

While a summary is not required, it can be beneficial for customer service agents to include one, especially if you have several years of experience or are making a career change. It allows you to highlight your most impressive qualifications upfront and quickly convey your value to potential employers. However, avoid using an objective statement, as they are outdated and focus on what you want rather than what you can offer.

To learn how to write an effective resume summary for your Customer Service Agent resume, or figure out if you need one, please read Customer Service Agent Resume Summary Examples , or Customer Service Agent Resume Objective Examples .

1. Tailor your summary to the customer service role

When writing your summary, it's crucial to tailor it to the specific customer service position you're targeting. Read through the job description carefully and identify the key skills, qualifications, and experiences the employer is looking for.

Then, showcase how you meet or exceed those requirements in your summary. For example:

• Customer service professional with 5+ years of experience in fast-paced call center environments, skilled in conflict resolution and maintaining high customer satisfaction scores.
• Bilingual customer service representative with a proven track record of handling high call volumes and resolving complex customer inquiries in the telecommunications industry.

Avoid generic or vague statements that could apply to any customer service position, such as:

• Customer service representative looking for a challenging role in a growing company.
• Hardworking and dedicated professional with strong communication skills.

2. Highlight your top customer service skills and achievements

Use your summary to showcase your most impressive customer service skills and achievements. Focus on the qualities that are most valuable in customer service roles, such as:

• Communication skills
• Problem-solving abilities
• Patience and empathy
• Technical proficiency
• Language skills

Instead of simply listing these skills, provide concrete examples or achievements that demonstrate them in action. Quantify your accomplishments whenever possible. For instance:

Customer service specialist with a track record of maintaining a 95%+ customer satisfaction rating and consistently meeting or exceeding sales targets. Skilled in deescalating conflicts, troubleshooting technical issues, and building strong customer relationships through active listening and personalized solutions.

Avoid using overused buzzwords or clichés that lack substance, like:

• People person
• Team player
• Think outside the box

  Experience

The work experience section is the heart of your customer service agent resume. It's where you show hiring managers that you have the skills and experience to excel in the role. In this section, we'll break down the key steps to writing a compelling work experience section that will catch the eye of recruiters and hiring managers.

1. Use strong, relevant action verbs

When describing your work experience, use strong action verbs that are relevant to customer service. This helps to clearly convey your responsibilities and accomplishments. Some great action verbs to use include:

• Resolved customer complaints and inquiries
• Collaborated with team members to improve customer satisfaction scores
• Communicated with customers via phone, email, and chat
• Demonstrated empathy and active listening skills

Avoid using weak or generic verbs like "helped" or "assisted." Instead, choose verbs that specifically describe the actions you took and the impact you had.

2. Highlight your customer service skills

Throughout your work experience section, find ways to showcase the customer service skills that are most valuable to employers. Some key skills to highlight include:

• Communication (written and verbal)
• Problem-solving
• Empathy and emotional intelligence
• Time management and multitasking
• Product/service knowledge

Collaborated with cross-functional teams to resolve complex customer issues, resulting in a 15% increase in customer satisfaction scores. Demonstrated strong empathy and active listening skills to de-escalate tense situations.

3. Quantify your achievements with metrics

Whenever possible, use metrics and data to quantify your achievements and show the impact you had in your previous roles. This helps to make your experience more concrete and compelling. For example:

• Resolved an average of 50 customer inquiries per day while maintaining a 95% customer satisfaction rating
• Reduced average call handle time by 20% through effective problem-solving and communication
• Consistently exceeded monthly sales targets by 10-15%

If you don't have access to specific metrics, you can still use numbers to give a sense of scale:

• Managed a high volume of customer inquiries in a fast-paced call center environment
• Trained and mentored a team of 5 junior customer service representatives

4. Show your career progression

Employers like to see candidates who have shown growth and progression in their careers. If you've been promoted or taken on increasing levels of responsibility, make sure to highlight that in your work experience section. For example:

Customer Service Representative, XYZ Company, June 2018 - December 2019 - Resolved customer inquiries via phone and email - Collaborated with team members to improve processes and workflows Senior Customer Service Representative, XYZ Company, January 2020 - Present - Promoted to senior role based on strong performance and leadership skills - Mentored and trained new team members - Developed and implemented new training materials to improve onboarding process

By showing your progression, you demonstrate your ability to learn, grow, and take on new challenges - all qualities that are highly valued by employers.

  Education

The education section of your customer service agent resume should be brief, but impactful. It's a chance to show that you have the knowledge and skills to excel in the role. Here are some tips to make your education section stand out:

1. Put education at the top if you're a recent grad

If you graduated within the last few years, put your education section above your work experience. This is especially important if your degree is relevant to customer service.

For example:

Bachelor of Arts in Communication, XYZ University, Graduated: May 2022 Relevant Coursework: Customer Service Strategies, Interpersonal Communication, Conflict Resolution

Listing relevant coursework can show that you have specific training in customer service skills.

2. Keep education concise for mid to senior-level roles

If you have several years of customer service experience, your education section should be short. Hiring managers will be more interested in your work history.

A bad example would be:

• Bachelor of Science in Biology, ABC College, Graduated: 2005
• Relevant Coursework: Intro to Biology, Organic Chemistry, Genetics

Instead, keep it simple:

B.S. Biology, ABC College

3. Include relevant certifications with education

If you have certifications related to customer service, include them in your education section. This could be things like:

• Certified Customer Service Professional (CCSP)
• Help Desk Institute (HDI) certification
• Call Center Training certification

Listing these shows your commitment to the customer service field and that you have specific, valuable skills.

Certified Customer Service Professional (CCSP), Customer Service Institute of America, 2020

  Skills

The skills section of your resume is a critical component that showcases your abilities to potential employers. As a customer service agent, it's important to highlight the specific skills that make you stand out from other candidates. In this section, we'll break down the key steps to crafting a compelling skills section that will catch the attention of hiring managers and help you land your dream job.

1. Identify relevant customer service skills

Before you start writing your skills section, take some time to identify the most relevant skills for a customer service agent position. Review job descriptions and highlight the skills that are repeatedly mentioned.

Some common customer service skills include:

• Communication
• Time management
• Product knowledge

Choose the skills that best align with your experience and the job requirements.

2. Categorize your skills

Grouping your skills into categories can make your skills section more organized and easier to read. Consider using categories such as:

• Customer Service : Communication, active listening, conflict resolution
• Technical : CRM software, ticketing systems, chat support
• Language : Bilingual (Spanish), multilingual

Skills: Customer service, communication, problem-solving, time management, Spanish, Zendesk, empathy, patience, Salesforce, chat support, multilingual, conflict resolution

Instead, try organizing your skills like this:

Skills: Customer Service : Communication, problem-solving, empathy, patience Technical : Zendesk, Salesforce, chat support Language : Bilingual (Spanish), multilingual

3. Use industry-specific terminology

Incorporating industry-specific terminology in your skills section can demonstrate your knowledge and expertise to potential employers. For example, instead of simply listing "phone support," you could specify the type of phone system you're experienced with, such as "Avaya phone system."

Other industry-specific terms to consider include:

• Ticketing systems (e.g., Zendesk, Freshdesk)
• CRM software (e.g., Salesforce, HubSpot)
• Help desk support
• SLA (Service Level Agreement) adherence

By using industry-specific terminology, you show that you understand the tools and processes used in customer service roles.

4. Optimize for applicant tracking systems

Many companies use applicant tracking systems (ATS) to filter resumes based on keywords. To increase your chances of passing through ATS, make sure to include relevant keywords from the job description in your skills section.

For example, if the job description mentions "Zendesk experience" as a requirement, make sure to include "Zendesk" in your skills section. However, avoid keyword stuffing or listing skills you don't actually possess, as this can backfire during the interview process.

Skills: Customer service, communication, problem-solving, time management, Zendesk, Zendesk, Zendesk, empathy, patience, Zendesk, chat support, Zendesk

Instead, naturally incorporate keywords while still providing an honest representation of your skills:

Skills: Customer Service : Communication, problem-solving, empathy, patience Technical : Zendesk, Salesforce, chat support

Skills For Customer Service Agent Resumes

Here are examples of popular skills from Customer Service Agent job descriptions that you can include on your resume.

• Telecommunications
• Customer Experience
• Contact Centers
• Technical Support
• Salesforce.com
• Troubleshooting
• Customer Service
• Customer Relationship Management (CRM)

Skills Word Cloud For Customer Service Agent Resumes

This word cloud highlights the important keywords that appear on Customer Service Agent job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, collections specialist.

Customer Success

Relationship Manager

• Gig Economy Resume Guide
• Virtual Assistant Resume Guide
• Desktop Support Resume Guide
• Executive Assistant Resume Guide
• Scheduling Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Customer Service Resume Guide & Examples for 2022

Improve your Customer Service Agent resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Customer Service Agent resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Customer Service Agent skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

Customer Service Agent Resumes

• Template #1: Customer Service Agent
• Skills for Customer Service Agent Resumes
• Free Customer Service Agent Resume Review
• Other Administrative Resumes
• Customer Service Agent Interview Guide
• Customer Service Agent Sample Cover Letters
• Alternative Careers to a Customer Support Representative
• All Resumes
• Resume Action Verbs

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 23 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 23 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

Top 18 Guest Service Agent Resume Objective Examples

Updated July 20, 2023 13 min read

A resume objective is a concise statement of purpose at the beginning of your resume outlining why you are applying for the job. It should be tailored specifically to the job role and should not exceed 2-3 sentences. When writing a resume objective for a guest service agent position, it is important to focus on qualities such as strong customer service skills, excellent communication skills, and an ability to work well in high-pressure environments. Additionally, you may want to mention any relevant certifications or qualifications you possess that make you a great candidate for the job. Examples of an effective resume objective for this role include: “Seeking a Guest Service Agent position where I can utilize my exceptional customer service and communication skills” or “Experienced Guest Service Agent with 5+ years of experience seeking to offer my expertise and knowledge in a fast-paced environment”.

or download as PDF

Top 18 Guest Service Agent Resume Objective Samples

• To use my excellent customer service skills to provide superior guest service as a Guest Service Agent.
• To utilize my strong interpersonal and organizational skills to ensure a positive guest experience as a Guest Service Agent.
• To apply my knowledge of hospitality services and customer relations to exceed expectations as a Guest Service Agent.
• To bring my enthusiasm, dedication, and commitment to excellence in order to provide outstanding guest service as a Guest Service Agent.
• To leverage my problem-solving abilities and attention to detail in order to provide exceptional guest service as a Guest Service Agent.
• Seeking a position as a Guest Service Agent where I can contribute my positive attitude and excellent customer service skills.
• Looking for an opportunity to use my communication, organization, and multitasking abilities in the role of Guest Service Agent.
• Aspiring to be part of an esteemed organization that values quality customer service by joining the team as a Guest Service Agent.
• Eagerly seeking an opportunity to demonstrate my knowledge of hospitality services and customer relations in the role of Guest Service Agent.
• Aiming for the position of Guest Service Agent at your company where I can contribute my strong communication skills and friendly demeanor.
• Applying for the position of Guest Service Agent with the goal of providing exceptional customer service experiences through effective problem solving and attention to detail.
• Seeking employment with your company as a Guest Service Agent where I can utilize my excellent interpersonal skills and dedication to excellence in providing superior guest services.
• Hoping to join your team as a Guest Service Agent with the aim of using my enthusiasm, dedication, and commitment towards ensuring positive guest experiences.
• Desire an opportunity to apply my knowledge of hospitality services and customer relations while working as a professional Guest Service Agent in your organization.
• Looking for an entry-level position as a Guest Service Agent where I can apply my problem-solving abilities and multitasking skills towards achieving success within the company’s goals.
• Aiming for the post of Guest Services Representative at your esteemed organization so that I may use my exceptional communication skills along with friendly demeanor towards providing top-notch customer service experiences.
• Applying for the role of Customer Services Representative with the objective of using my excellent organizational skills along with enthusiasm towards delivering superior guest services at all times.
• Seeking an entry-level position at your company as a Customer Services Representative where I can demonstrate my strong interpersonal abilities while maintaining high standards in providing exceptional guest services

How to Write a Guest Service Agent Resume Objective

Writing a resume objective as a guest service agent can be difficult. It is important to make sure that your resume objective stands out and reflects the qualities and skills employers are looking for in a qualified candidate. Here are some tips on how to write an effective resume objective for a guest service agent:

1. Focus on the job description: When writing your resume objective, make sure it is tailored to the job description. This means emphasizing the skills and qualifications listed in the job posting that you possess. Make sure to highlight any relevant experience or certifications you may have as well.

2. Highlight customer service experience: As a guest service agent, customer service is one of your main duties. Make sure to emphasize any prior customer service experience you may have had in your resume objective, such as working in retail or hospitality roles.

3. Demonstrate interpersonal skills: Employers are looking for candidates with strong interpersonal skills when hiring a guest service agent, so include these traits in your resume objective if applicable. Examples of interpersonal skills include being able to work well with diverse groups of people, having excellent communication skills, and being able to handle difficult situations calmly and professionally.

4. Show enthusiasm: Employers want to hire someone who is passionate about their work and will take initiative when necessary. Be sure to demonstrate enthusiasm for the role by expressing how excited you are about the opportunity and why you think you would be an asset to the team.

By following these tips, you can create an effective resume objective that will help set you apart from other applicants and show potential employers why they should consider hiring you as their next guest service agent!

Related : What does a Guest Service Agent do?

Key Skills to Highlight in Your Guest Service Agent Resume Objective

In the highly competitive hospitality industry, standing out from the crowd is crucial when applying for a guest service agent position. Your resume objective is an excellent opportunity to showcase your unique skills and qualifications. This section of your resume should not only state your career goals but also highlight the key skills that make you the ideal candidate for the job. We're about to delve into some of the most important skills to emphasize in your guest service agent resume objective, which can significantly increase your chances of securing an interview.

1. Multitasking

A Guest Service Agent often handles various tasks simultaneously, such as answering phone calls, managing reservations, and attending to guests' needs. Therefore, having strong multitasking skills is crucial to ensure all tasks are completed efficiently and effectively without compromising the quality of service. This skill in a resume objective demonstrates the candidate's ability to handle multiple responsibilities at once, making them a valuable asset for fast-paced hospitality environments.

2. Time-management

A Guest Service Agent often handles multiple tasks and responsibilities simultaneously, such as checking guests in and out, answering inquiries, handling complaints, and coordinating with other departments. Therefore, effective time-management skills are crucial to ensure all tasks are completed promptly and efficiently. This skill also helps in prioritizing tasks to provide the best service to guests. Mentioning this skill in a resume objective can highlight the candidate's ability to perform their duties effectively even under pressure.

A Guest Service Agent is often the first point of contact for guests at a hotel or other hospitality establishment. They are responsible for ensuring that guests have a positive and enjoyable experience. Empathy is an important skill for this role because it allows the agent to understand and respond effectively to the needs and concerns of guests. It helps in building rapport, resolving issues, and providing exceptional customer service. Therefore, highlighting empathy in a resume objective can demonstrate the candidate's ability to connect with guests on a personal level and enhance their overall experience.

4. Problem-solving

A Guest Service Agent often encounters various challenges and unexpected situations in their role, such as dealing with difficult guests or handling booking errors. Having problem-solving skills indicates that the candidate is capable of quickly assessing a situation, identifying a solution, and implementing it effectively to ensure guest satisfaction. This skill is crucial in maintaining high-quality customer service standards and contributes greatly to the overall guest experience. Hence, mentioning problem-solving skills in a resume objective can make a candidate more appealing to potential employers in the hospitality industry.

5. Communication

A Guest Service Agent is often the first point of contact for guests at a hotel or other hospitality establishment. This role requires strong communication skills to effectively interact with guests, understand their needs, and provide them with the necessary information or assistance. Excellent communication skills are also essential in coordinating with other departments to ensure guest satisfaction. Therefore, highlighting this skill in a resume objective can demonstrate your ability to deliver high-quality service and contribute positively to the guest experience.

6. Adaptability

A Guest Service Agent often encounters various situations that require quick thinking and problem-solving. Adaptability is crucial as it enables the agent to handle unexpected issues, manage different types of guests, and adjust to varying work schedules or environments. It shows potential employers that the candidate can effectively navigate through changes and challenges in a fast-paced hospitality environment.

7. Attention to detail

A Guest Service Agent needs to have excellent attention to detail as they are often the first point of contact for guests. They need to accurately process reservations, payments, and cancellations, as well as address any guest inquiries or issues. Any mistakes can lead to customer dissatisfaction and potential loss of business. Therefore, highlighting this skill in a resume objective can show potential employers that the candidate is capable of performing their duties with precision and care.

8. Conflict resolution

A Guest Service Agent is often the first point of contact for guests at a hotel or other hospitality establishment. They are responsible for ensuring that guests have a positive experience, which often involves resolving conflicts or complaints. These could range from issues with rooms, services, or even disputes between guests. Therefore, having strong conflict resolution skills is crucial as it enables the agent to handle such situations effectively and professionally, maintaining guest satisfaction and upholding the reputation of the business. Including this skill in a resume objective shows potential employers that you are capable of managing difficult situations and providing excellent customer service.

9. Teamwork

A Guest Service Agent often works as part of a larger team in the hospitality industry, interacting with other staff members, management, and guests. Teamwork is a crucial skill for this role because it ensures smooth operations and excellent guest service. It involves effective communication, problem-solving abilities, and the capacity to collaborate on tasks or issues. Including teamwork in a resume objective demonstrates an applicant's ability to work cohesively within a diverse group to achieve common goals and provide exceptional customer service.

10. Cultural awareness

A Guest Service Agent often interacts with guests from diverse cultural backgrounds. Cultural awareness is necessary to understand, communicate and effectively interact with people across cultures. This skill helps in providing personalized services, avoiding misunderstandings and ensuring customer satisfaction. It also demonstrates respect for different cultures, which can enhance the reputation of the business.

In conclusion, crafting a compelling guest service agent resume objective is crucial in capturing the attention of potential employers. Highlighting key skills in your objective not only showcases your abilities but also demonstrates your understanding of what the role entails. Remember, it's important to tailor these skills to align with the specific requirements of the job you're applying for. This will help you stand out from other candidates and increase your chances of landing that interview. Ultimately, a well-crafted resume objective can be a powerful tool in conveying your value proposition and setting the tone for the rest of your resume.

Related : Guest Service Agent Skills: Definition and Examples

Common Mistakes When Writing a Guest Service Agent Resume Objective

When writing a resume objective for a guest service agent position, there are several common mistakes to avoid.

First, it’s important not to be overly generic. A well-crafted resume should target the specific job and organization that you’re applying to. Your objective should address the skills you can bring to the position and how they will benefit the company. It should also reflect your knowledge of the industry and any relevant experience you have in customer service or hospitality. Avoid simply stating that you’re looking for a “challenging job with growth potential”; instead, explain why you would be an ideal candidate for this particular role.

Second, keep your resume objective concise and focused. You should include no more than two or three sentences that summarize who you are, what makes you qualified, and why you want this job in particular. An effective objective is succinct yet impactful; don’t waste space with unnecessary words or vague language.

Third, make sure your resume objective is tailored to the position and company in question. Do some research on the organization so that you can demonstrate your understanding of their mission as well as their values, goals, and culture. This will show employers that you are genuinely interested in working for them rather than just another random job opportunity.

Finally, don’t forget to proofread! Even small typos or grammatical errors can give employers a negative impression of your attention to detail and professionalism—two qualities essential for any guest service agent role. Check your work multiple times before submitting it so that everything is accurate and error-free.

By avoiding these common mistakes when writing a resume objective for a guest service agent position, applicants can increase their chances of standing out from other candidates and securing an interview with their desired employer.

Related : Guest Service Agent Resume Examples

A right resume objective for a Guest Service Agent would be to demonstrate excellent customer service skills and provide efficient guest service, whereas a wrong resume objective would be to secure a position with potential for advancement.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

Similar articles

• Top 18 Guest Services Manager Resume Objective Examples
• Top 11 Guest Service Agent Certifications
• What does a Guest Service Agent do?
• Top 16 Passenger Service Agent Resume Objective Examples
• Top 17 Customer Service Agent Resume Objective Examples
• Top 17 Airline Customer Service Agent Resume Objective Examples