enumerate the steps involved in solving an assignment problem

How to Solve the Assignment Problem: A Complete Guide

Table of Contents

Assignment problem is a special type of linear programming problem that deals with assigning a number of resources to an equal number of tasks in the most efficient way. The goal is to minimize the total cost of assignments while ensuring that each task is assigned to only one resource and each resource is assigned to only one task. In this blog, we will discuss the solution of the assignment problem using the Hungarian method, which is a popular algorithm for solving the problem.

Understanding the Assignment Problem

Before we dive into the solution, it is important to understand the problem itself. In the assignment problem, we have a matrix of costs, where each row represents a resource and each column represents a task. The objective is to assign each resource to a task in such a way that the total cost of assignments is minimized. However, there are certain constraints that need to be satisfied – each resource can be assigned to only one task and each task can be assigned to only one resource.

Solving the Assignment Problem

There are various methods for solving the assignment problem, including the Hungarian method, the brute force method, and the auction algorithm. Here, we will focus on the steps involved in solving the assignment problem using the Hungarian method, which is the most commonly used and efficient method.

Step 1: Set up the cost matrix

The first step in solving the assignment problem is to set up the cost matrix, which represents the cost of assigning a task to an agent. The matrix should be square and have the same number of rows and columns as the number of tasks and agents, respectively.

Step 2: Subtract the smallest element from each row and column

To simplify the calculations, we need to reduce the size of the cost matrix by subtracting the smallest element from each row and column. This step is called matrix reduction.

Step 3: Cover all zeros with the minimum number of lines

The next step is to cover all zeros in the matrix with the minimum number of horizontal and vertical lines. This step is called matrix covering.

Step 4: Test for optimality and adjust the matrix

To test for optimality, we need to calculate the minimum number of lines required to cover all zeros in the matrix. If the number of lines equals the number of rows or columns, the solution is optimal. If not, we need to adjust the matrix and repeat steps 3 and 4 until we get an optimal solution.

Step 5: Assign the tasks to the agents

The final step is to assign the tasks to the agents based on the optimal solution obtained in step 4. This will give us the most cost-effective or profit-maximizing assignment.

Solution of the Assignment Problem using the Hungarian Method

The Hungarian method is an algorithm that uses a step-by-step approach to find the optimal assignment. The algorithm consists of the following steps:

Subtract the smallest entry in each row from all the entries of the row.
Subtract the smallest entry in each column from all the entries of the column.
Draw the minimum number of lines to cover all zeros in the matrix. If the number of lines drawn is equal to the number of rows, we have an optimal solution. If not, go to step 4.
Determine the smallest entry not covered by any line. Subtract it from all uncovered entries and add it to all entries covered by two lines. Go to step 3.

The above steps are repeated until an optimal solution is obtained. The optimal solution will have all zeros covered by the minimum number of lines. The assignments can be made by selecting the rows and columns with a single zero in the final matrix.

Applications of the Assignment Problem

The assignment problem has various applications in different fields, including computer science, economics, logistics, and management. In this section, we will provide some examples of how the assignment problem is used in real-life situations.

Applications in Computer Science

The assignment problem can be used in computer science to allocate resources to different tasks, such as allocating memory to processes or assigning threads to processors.

Applications in Economics

The assignment problem can be used in economics to allocate resources to different agents, such as allocating workers to jobs or assigning projects to contractors.

Applications in Logistics

The assignment problem can be used in logistics to allocate resources to different activities, such as allocating vehicles to routes or assigning warehouses to customers.

Applications in Management

The assignment problem can be used in management to allocate resources to different projects, such as allocating employees to tasks or assigning budgets to departments.

Let’s consider the following scenario: a manager needs to assign three employees to three different tasks. Each employee has different skills, and each task requires specific skills. The manager wants to minimize the total time it takes to complete all the tasks. The skills and the time required for each task are given in the table below:

The assignment problem is to determine which employee should be assigned to which task to minimize the total time required. To solve this problem, we can use the Hungarian method, which we discussed in the previous blog.

Using the Hungarian method, we first subtract the smallest entry in each row from all the entries of the row:

Next, we subtract the smallest entry in each column from all the entries of the column:

We draw the minimum number of lines to cover all the zeros in the matrix, which in this case is three:

Since the number of lines is equal to the number of rows, we have an optimal solution. The assignments can be made by selecting the rows and columns with a single zero in the final matrix. In this case, the optimal assignments are:

Emp 1 to Task 3
Emp 2 to Task 2
Emp 3 to Task 1

This assignment results in a total time of 9 units.

I hope this example helps you better understand the assignment problem and how to solve it using the Hungarian method.

Solving the assignment problem may seem daunting, but with the right approach, it can be a straightforward process. By following the steps outlined in this guide, you can confidently tackle any assignment problem that comes your way.

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Operations Research

1 Operations Research-An Overview

History of O.R.
Approach, Techniques and Tools
Phases and Processes of O.R. Study
Typical Applications of O.R
Limitations of Operations Research
Models in Operations Research
O.R. in real world

2 Linear Programming: Formulation and Graphical Method

General formulation of Linear Programming Problem
Optimisation Models
Basics of Graphic Method
Important steps to draw graph
Multiple, Unbounded Solution and Infeasible Problems
Solving Linear Programming Graphically Using Computer
Application of Linear Programming in Business and Industry

3 Linear Programming-Simplex Method

Principle of Simplex Method
Computational aspect of Simplex Method
Simplex Method with several Decision Variables
Two Phase and M-method
Multiple Solution, Unbounded Solution and Infeasible Problem
Sensitivity Analysis
Dual Linear Programming Problem

4 Transportation Problem

Basic Feasible Solution of a Transportation Problem
Modified Distribution Method
Stepping Stone Method
Unbalanced Transportation Problem
Degenerate Transportation Problem
Transhipment Problem
Maximisation in a Transportation Problem

5 Assignment Problem

Solution of the Assignment Problem
Unbalanced Assignment Problem
Problem with some Infeasible Assignments
Maximisation in an Assignment Problem
Crew Assignment Problem

6 Application of Excel Solver to Solve LPP

Building Excel model for solving LP: An Illustrative Example

7 Goal Programming

Concepts of goal programming
Goal programming model formulation
Graphical method of goal programming
The simplex method of goal programming
Using Excel Solver to Solve Goal Programming Models
Application areas of goal programming

8 Integer Programming

Some Integer Programming Formulation Techniques
Binary Representation of General Integer Variables
Unimodularity
Cutting Plane Method
Branch and Bound Method
Solver Solution

9 Dynamic Programming

Dynamic Programming Methodology: An Example
Definitions and Notations
Dynamic Programming Applications

10 Non-Linear Programming

Solution of a Non-linear Programming Problem
Convex and Concave Functions
Kuhn-Tucker Conditions for Constrained Optimisation
Quadratic Programming
Separable Programming
NLP Models with Solver

11 Introduction to game theory and its Applications

Important terms in Game Theory
Saddle points
Mixed strategies: Games without saddle points
2 x n games
Exploiting an opponent’s mistakes

12 Monte Carlo Simulation

Reasons for using simulation
Monte Carlo simulation
Limitations of simulation
Steps in the simulation process
Some practical applications of simulation
Two typical examples of hand-computed simulation
Computer simulation

13 Queueing Models

Characteristics of a queueing model
Notations and Symbols
Statistical methods in queueing
The M/M/I System
The M/M/C System
The M/Ek/I System
Decision problems in queueing

Hungarian Method

The Hungarian method is a computational optimization technique that addresses the assignment problem in polynomial time and foreshadows following primal-dual alternatives. In 1955, Harold Kuhn used the term “Hungarian method” to honour two Hungarian mathematicians, Dénes Kőnig and Jenő Egerváry. Let’s go through the steps of the Hungarian method with the help of a solved example.

Hungarian Method to Solve Assignment Problems

The Hungarian method is a simple way to solve assignment problems. Let us first discuss the assignment problems before moving on to learning the Hungarian method.

What is an Assignment Problem?

A transportation problem is a type of assignment problem. The goal is to allocate an equal amount of resources to the same number of activities. As a result, the overall cost of allocation is minimised or the total profit is maximised.

Because available resources such as workers, machines, and other resources have varying degrees of efficiency for executing different activities, and hence the cost, profit, or loss of conducting such activities varies.

Assume we have ‘n’ jobs to do on ‘m’ machines (i.e., one job to one machine). Our goal is to assign jobs to machines for the least amount of money possible (or maximum profit). Based on the notion that each machine can accomplish each task, but at variable levels of efficiency.

Hungarian Method Steps

Check to see if the number of rows and columns are equal; if they are, the assignment problem is considered to be balanced. Then go to step 1. If it is not balanced, it should be balanced before the algorithm is applied.

Step 1 – In the given cost matrix, subtract the least cost element of each row from all the entries in that row. Make sure that each row has at least one zero.

Step 2 – In the resultant cost matrix produced in step 1, subtract the least cost element in each column from all the components in that column, ensuring that each column contains at least one zero.

Step 3 – Assign zeros

Analyse the rows one by one until you find a row with precisely one unmarked zero. Encircle this lonely unmarked zero and assign it a task. All other zeros in the column of this circular zero should be crossed out because they will not be used in any future assignments. Continue in this manner until you’ve gone through all of the rows.
Examine the columns one by one until you find one with precisely one unmarked zero. Encircle this single unmarked zero and cross any other zero in its row to make an assignment to it. Continue until you’ve gone through all of the columns.

Step 4 – Perform the Optimal Test

The present assignment is optimal if each row and column has exactly one encircled zero.
The present assignment is not optimal if at least one row or column is missing an assignment (i.e., if at least one row or column is missing one encircled zero). Continue to step 5. Subtract the least cost element from all the entries in each column of the final cost matrix created in step 1 and ensure that each column has at least one zero.

Step 5 – Draw the least number of straight lines to cover all of the zeros as follows:

(a) Highlight the rows that aren’t assigned.

(b) Label the columns with zeros in marked rows (if they haven’t already been marked).

(d) Continue with (b) and (c) until no further marking is needed.

(f) Simply draw the lines through all rows and columns that are not marked. If the number of these lines equals the order of the matrix, then the solution is optimal; otherwise, it is not.

Step 6 – Find the lowest cost factor that is not covered by the straight lines. Subtract this least-cost component from all the uncovered elements and add it to all the elements that are at the intersection of these straight lines, but leave the rest of the elements alone.

Step 7 – Continue with steps 1 – 6 until you’ve found the highest suitable assignment.

Hungarian Method Example

Use the Hungarian method to solve the given assignment problem stated in the table. The entries in the matrix represent each man’s processing time in hours.

\(\begin{array}{l}\begin{bmatrix} & I & II & III & IV & V \\1 & 20 & 15 & 18 & 20 & 25 \\2 & 18 & 20 & 12 & 14 & 15 \\3 & 21 & 23 & 25 & 27 & 25 \\4 & 17 & 18 & 21 & 23 & 20 \\5 & 18 & 18 & 16 & 19 & 20 \\\end{bmatrix}\end{array} \)

With 5 jobs and 5 men, the stated problem is balanced.

\(\begin{array}{l}A = \begin{bmatrix}20 & 15 & 18 & 20 & 25 \\18 & 20 & 12 & 14 & 15 \\21 & 23 & 25 & 27 & 25 \\17 & 18 & 21 & 23 & 20 \\18 & 18 & 16 & 19 & 20 \\\end{bmatrix}\end{array} \)

Subtract the lowest cost element in each row from all of the elements in the given cost matrix’s row. Make sure that each row has at least one zero.

\(\begin{array}{l}A = \begin{bmatrix}5 & 0 & 3 & 5 & 10 \\6 & 8 & 0 & 2 & 3 \\0 & 2 & 4 & 6 & 4 \\0 & 1 & 4 & 6 & 3 \\2 & 2 & 0 & 3 & 4 \\\end{bmatrix}\end{array} \)

Subtract the least cost element in each Column from all of the components in the given cost matrix’s Column. Check to see if each column has at least one zero.

\(\begin{array}{l}A = \begin{bmatrix}5 & 0 & 3 & 3 & 7 \\6 & 8 & 0 & 0 & 0 \\0 & 2 & 4 & 4 & 1 \\0 & 1 & 4 & 4 & 0 \\2 & 2 & 0 & 1 & 1 \\\end{bmatrix}\end{array} \)

When the zeros are assigned, we get the following:

The present assignment is optimal because each row and column contain precisely one encircled zero.

Where 1 to II, 2 to IV, 3 to I, 4 to V, and 5 to III are the best assignments.

Hence, z = 15 + 14 + 21 + 20 + 16 = 86 hours is the optimal time.

Practice Question on Hungarian Method

Use the Hungarian method to solve the following assignment problem shown in table. The matrix entries represent the time it takes for each job to be processed by each machine in hours.

\(\begin{array}{l}\begin{bmatrix}J/M & I & II & III & IV & V \\1 & 9 & 22 & 58 & 11 & 19 \\2 & 43 & 78 & 72 & 50 & 63 \\3 & 41 & 28 & 91 & 37 & 45 \\4 & 74 & 42 & 27 & 49 & 39 \\5 & 36 & 11 & 57 & 22 & 25 \\\end{bmatrix}\end{array} \)

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Frequently Asked Questions on Hungarian Method

What is hungarian method.

The Hungarian method is defined as a combinatorial optimization technique that solves the assignment problems in polynomial time and foreshadowed subsequent primal–dual approaches.

What are the steps involved in Hungarian method?

The following is a quick overview of the Hungarian method: Step 1: Subtract the row minima. Step 2: Subtract the column minimums. Step 3: Use a limited number of lines to cover all zeros. Step 4: Add some more zeros to the equation.

What is the purpose of the Hungarian method?

When workers are assigned to certain activities based on cost, the Hungarian method is beneficial for identifying minimum costs.

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Assignment Problem: Meaning, Methods and Variations | Operations Research

enumerate the steps involved in solving an assignment problem

After reading this article you will learn about:- 1. Meaning of Assignment Problem 2. Definition of Assignment Problem 3. Mathematical Formulation 4. Hungarian Method 5. Variations.

Meaning of Assignment Problem:

An assignment problem is a particular case of transportation problem where the objective is to assign a number of resources to an equal number of activities so as to minimise total cost or maximize total profit of allocation.

The problem of assignment arises because available resources such as men, machines etc. have varying degrees of efficiency for performing different activities, therefore, cost, profit or loss of performing the different activities is different.

Thus, the problem is “How should the assignments be made so as to optimize the given objective”. Some of the problem where the assignment technique may be useful are assignment of workers to machines, salesman to different sales areas.

Definition of Assignment Problem:

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Suppose there are n jobs to be performed and n persons are available for doing these jobs. Assume that each person can do each job at a term, though with varying degree of efficiency, let c ij be the cost if the i-th person is assigned to the j-th job. The problem is to find an assignment (which job should be assigned to which person one on-one basis) So that the total cost of performing all jobs is minimum, problem of this kind are known as assignment problem.

The assignment problem can be stated in the form of n x n cost matrix C real members as given in the following table:

Index Assignment problem Hungarian algorithm Solve online

The Hungarian algorithm

The Hungarian algorithm consists of the four steps below. The first two steps are executed once, while Steps 3 and 4 are repeated until an optimal assignment is found. The input of the algorithm is an n by n square matrix with only nonnegative elements.

Step 1: Subtract row minima

For each row, find the lowest element and subtract it from each element in that row.

Step 2: Subtract column minima

Similarly, for each column, find the lowest element and subtract it from each element in that column.

Step 3: Cover all zeros with a minimum number of lines

Cover all zeros in the resulting matrix using a minimum number of horizontal and vertical lines. If n lines are required, an optimal assignment exists among the zeros. The algorithm stops.

If less than n lines are required, continue with Step 4.

Step 4: Create additional zeros

Find the smallest element (call it k ) that is not covered by a line in Step 3. Subtract k from all uncovered elements, and add k to all elements that are covered twice.

Continue with:

The Hungarian algorithm explained based on an example.

The Hungarian algorithm explained based on a self chosen or on a random cost matrix.

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Solving an Assignment Problem

This section presents an example that shows how to solve an assignment problem using both the MIP solver and the CP-SAT solver.

In the example there are five workers (numbered 0-4) and four tasks (numbered 0-3). Note that there is one more worker than in the example in the Overview .

The costs of assigning workers to tasks are shown in the following table.

The problem is to assign each worker to at most one task, with no two workers performing the same task, while minimizing the total cost. Since there are more workers than tasks, one worker will not be assigned a task.

MIP solution

The following sections describe how to solve the problem using the MPSolver wrapper .

Import the libraries

The following code imports the required libraries.

Create the data

The following code creates the data for the problem.

The costs array corresponds to the table of costs for assigning workers to tasks, shown above.

Declare the MIP solver

The following code declares the MIP solver.

Create the variables

The following code creates binary integer variables for the problem.

Create the constraints

Create the objective function.

The following code creates the objective function for the problem.

The value of the objective function is the total cost over all variables that are assigned the value 1 by the solver.

Invoke the solver

The following code invokes the solver.

Print the solution

The following code prints the solution to the problem.

Here is the output of the program.

Complete programs

Here are the complete programs for the MIP solution.

CP SAT solution

The following sections describe how to solve the problem using the CP-SAT solver.

Declare the model

The following code declares the CP-SAT model.

The following code sets up the data for the problem.

The following code creates the constraints for the problem.

Here are the complete programs for the CP-SAT solution.

Except as otherwise noted, the content of this page is licensed under the Creative Commons Attribution 4.0 License , and code samples are licensed under the Apache 2.0 License . For details, see the Google Developers Site Policies . Java is a registered trademark of Oracle and/or its affiliates.

Last updated 2023-01-02 UTC.

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Successful Strategies for Solving Problems on Assignments

Solving complex problems is a challenging task and warrants ongoing effort throughout your career. A number of approaches that expert problem-solvers find useful are summarized below, and you may find these strategies helpful in your own work. Any quantitative problem, whether in economics, science, or engineering, requires a two-step approach: analyze, then compute. Jumping directly to “number-crunching” without thinking through the logic of the problem is counter-productive. Conversely, analyzing a problem and then computing carelessly  will not result in the right answer either. So, think first, calculate, and always check your results. And remember, attitude matters. Approach solving a problem as something that you know you can do, rather than something you think that you can’t do. Very few of us can see the answer to a problem without working through various approaches first.

Analysis Stage

Read the problem carefully at least twice, aloud if possible, then restate the problem in your own words.
Write down all the information that you know in the problem and separate, if necessary, the “givens” from the “constraints.”
Think about what can be done with the information that is given. What are some relationships within the information given? What does this particular problem have in common conceptually with course material or other questions that you have solved?
Draw pictures or graphs to help you sort through what’s really going on in the problem. These will help you recall related course material that will help you solve the problem. However, be sure to check that the assumptions underlying the picture or graph you have drawn are the same as the assumptions made in the problem. If they are not, you will need to take this into consideration when setting up your approach.

Computing Stage

If the actual numbers involved in the problem are too large, small, or abstract and seem to be getting in the way of your thinking, substitute simple numbers and plan your approach. Then, once you get an understanding of the concepts in the problem, you can go back to the numbers given.
Once you have a plan, do the necessary calculations. If you think of a simpler or more elegant approach, you can try it afterwards and use it as a check of your logic. Be careful about changing your approach in the middle of a problem. You can inadvertently include some incorrect or inapplicable assumptions from the prior plan.
Throughout the computing stage, pause periodically to be sure that you understand the intuition behind each concept in the problem. Doing this will not only strengthen your understanding of the material, but it will also help you in solving other problems that also focus on those concepts.
Resist the temptation to consult the answer key before you have finished the problem. Problems often look logical when someone else does them; that recognition does not require the same knowledge as solving the problem yourself. Likewise, when soliciting help from the AI or course head, ask for direction or a helpful tip only—avoid having them work the problem for you. This approach will help ensure that you really understand the problem—an essential prerequisite for successfully solving problems on exams and quizzes where no outside help is available.
Check your results. Does the answer make sense given the information you have and the concepts involved? Does the answer make sense in the real world? Are the units reasonable? Are the units the ones specified in the problem? If you substitute your answer for the unknown in the problem, does it fit the criteria given? Does your answer fit within the range of an estimate that you made prior to calculating the result? One especially effective way to check your results is to work with a study partner or group. Discussing various options for a problem can help you uncover both computational errors and errors in your thinking about the problem. Before doing this, of course, make sure that working with someone else is acceptable to your course instructor.
Ask yourself why this question is important. Lectures, precepts, problem sets, and exams are all intended to increase your knowledge of the subject. Thinking about the connection between a problem and the rest of the course material will strengthen your overall understanding.

If you get stuck, take a break. Research has shown that the brain works very productively on problems while we sleep—so plan your problem-solving sessions in such a way that you do a “first pass.” Then, get a night’s rest, return to the problem set the next day, and think about approaching the problem in an entirely different way.

References and Further Reading:

Adapted in part from Walter Pauk. How to Study in College , 7th edition, Houghton Mifflin Co., 2001

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The Art of Effective Problem Solving: A Step-by-Step Guide

Daniel Croft

Daniel Croft is an experienced continuous improvement manager with a Lean Six Sigma Black Belt and a Bachelor's degree in Business Management. With more than ten years of experience applying his skills across various industries, Daniel specializes in optimizing processes and improving efficiency. His approach combines practical experience with a deep understanding of business fundamentals to drive meaningful change.

Last Updated: February 6, 2023
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Problem Solving

Whether we realise it or not, problem solving skills are an important part of our daily lives. From resolving a minor annoyance at home to tackling complex business challenges at work, our ability to solve problems has a significant impact on our success and happiness. However, not everyone is naturally gifted at problem-solving, and even those who are can always improve their skills. In this blog post, we will go over the art of effective problem-solving step by step.

You will learn how to define a problem, gather information, assess alternatives, and implement a solution, all while honing your critical thinking and creative problem-solving skills. Whether you’re a seasoned problem solver or just getting started, this guide will arm you with the knowledge and tools you need to face any challenge with confidence. So let’s get started!

Problem Solving Methodologies

Individuals and organisations can use a variety of problem-solving methodologies to address complex challenges. 8D and A3 problem solving techniques are two popular methodologies in the Lean Six Sigma framework.

Methodology of 8D (Eight Discipline) Problem Solving:

The 8D problem solving methodology is a systematic, team-based approach to problem solving. It is a method that guides a team through eight distinct steps to solve a problem in a systematic and comprehensive manner.

The 8D process consists of the following steps:

Form a team: Assemble a group of people who have the necessary expertise to work on the problem.
Define the issue: Clearly identify and define the problem, including the root cause and the customer impact.
Create a temporary containment plan: Put in place a plan to lessen the impact of the problem until a permanent solution can be found.
Identify the root cause: To identify the underlying causes of the problem, use root cause analysis techniques such as Fishbone diagrams and Pareto charts.
Create and test long-term corrective actions: Create and test a long-term solution to eliminate the root cause of the problem.
Implement and validate the permanent solution: Implement and validate the permanent solution’s effectiveness.
Prevent recurrence: Put in place measures to keep the problem from recurring.
Recognize and reward the team: Recognize and reward the team for its efforts.

Download the 8D Problem Solving Template

A3 Problem Solving Method:

The A3 problem solving technique is a visual, team-based problem-solving approach that is frequently used in Lean Six Sigma projects. The A3 report is a one-page document that clearly and concisely outlines the problem, root cause analysis, and proposed solution.

The A3 problem-solving procedure consists of the following steps:

Determine the issue: Define the issue clearly, including its impact on the customer.
Perform root cause analysis: Identify the underlying causes of the problem using root cause analysis techniques.
Create and implement a solution: Create and implement a solution that addresses the problem’s root cause.
Monitor and improve the solution: Keep an eye on the solution’s effectiveness and make any necessary changes.

Subsequently, in the Lean Six Sigma framework, the 8D and A3 problem solving methodologies are two popular approaches to problem solving. Both methodologies provide a structured, team-based problem-solving approach that guides individuals through a comprehensive and systematic process of identifying, analysing, and resolving problems in an effective and efficient manner.

Step 1 – Define the Problem

The definition of the problem is the first step in effective problem solving. This may appear to be a simple task, but it is actually quite difficult. This is because problems are frequently complex and multi-layered, making it easy to confuse symptoms with the underlying cause. To avoid this pitfall, it is critical to thoroughly understand the problem.

To begin, ask yourself some clarifying questions:

What exactly is the issue?
What are the problem’s symptoms or consequences?
Who or what is impacted by the issue?
When and where does the issue arise?

Answering these questions will assist you in determining the scope of the problem. However, simply describing the problem is not always sufficient; you must also identify the root cause. The root cause is the underlying cause of the problem and is usually the key to resolving it permanently.

Try asking “why” questions to find the root cause:

What causes the problem?
Why does it continue?
Why does it have the effects that it does?

By repeatedly asking “ why ,” you’ll eventually get to the bottom of the problem. This is an important step in the problem-solving process because it ensures that you’re dealing with the root cause rather than just the symptoms.

Once you have a firm grasp on the issue, it is time to divide it into smaller, more manageable chunks. This makes tackling the problem easier and reduces the risk of becoming overwhelmed. For example, if you’re attempting to solve a complex business problem, you might divide it into smaller components like market research, product development, and sales strategies.

To summarise step 1, defining the problem is an important first step in effective problem-solving. You will be able to identify the root cause and break it down into manageable parts if you take the time to thoroughly understand the problem. This will prepare you for the next step in the problem-solving process, which is gathering information and brainstorming ideas.

Step 2 – Gather Information and Brainstorm Ideas

Gathering information and brainstorming ideas is the next step in effective problem solving. This entails researching the problem and relevant information, collaborating with others, and coming up with a variety of potential solutions. This increases your chances of finding the best solution to the problem.

Begin by researching the problem and relevant information. This could include reading articles, conducting surveys, or consulting with experts. The goal is to collect as much information as possible in order to better understand the problem and possible solutions.

Next, work with others to gather a variety of perspectives. Brainstorming with others can be an excellent way to come up with new and creative ideas. Encourage everyone to share their thoughts and ideas when working in a group, and make an effort to actively listen to what others have to say. Be open to new and unconventional ideas and resist the urge to dismiss them too quickly.

Finally, use brainstorming to generate a wide range of potential solutions. This is the place where you can let your imagination run wild. At this stage, don’t worry about the feasibility or practicality of the solutions; instead, focus on generating as many ideas as possible. Write down everything that comes to mind, no matter how ridiculous or unusual it may appear. This can be done individually or in groups.

Once you’ve compiled a list of potential solutions, it’s time to assess them and select the best one. This is the next step in the problem-solving process, which we’ll go over in greater detail in the following section.

Step 3 – Evaluate Options and Choose the Best Solution

Once you’ve compiled a list of potential solutions, it’s time to assess them and select the best one. This is the third step in effective problem solving, and it entails weighing the advantages and disadvantages of each solution, considering their feasibility and practicability, and selecting the solution that is most likely to solve the problem effectively.

To begin, weigh the advantages and disadvantages of each solution. This will assist you in determining the potential outcomes of each solution and deciding which is the best option. For example, a quick and easy solution may not be the most effective in the long run, whereas a more complex and time-consuming solution may be more effective in solving the problem in the long run.

Consider each solution’s feasibility and practicability. Consider the following:

Can the solution be implemented within the available resources, time, and budget?
What are the possible barriers to implementing the solution?
Is the solution feasible in today’s political, economic, and social environment?

You’ll be able to tell which solutions are likely to succeed and which aren’t by assessing their feasibility and practicability.

Finally, choose the solution that is most likely to effectively solve the problem. This solution should be based on the criteria you’ve established, such as the advantages and disadvantages of each solution, their feasibility and practicability, and your overall goals.

It is critical to remember that there is no one-size-fits-all solution to problems. What is effective for one person or situation may not be effective for another. This is why it is critical to consider a wide range of solutions and evaluate each one based on its ability to effectively solve the problem.

Step 4 – Implement and Monitor the Solution

Communication the missing peice from Lean Six Sigma - Learnleansigma

When you’ve decided on the best solution, it’s time to put it into action. The fourth and final step in effective problem solving is to put the solution into action, monitor its progress, and make any necessary adjustments.

To begin, implement the solution. This may entail delegating tasks, developing a strategy, and allocating resources. Ascertain that everyone involved understands their role and responsibilities in the solution’s implementation.

Next, keep an eye on the solution’s progress. This may entail scheduling regular check-ins, tracking metrics, and soliciting feedback from others. You will be able to identify any potential roadblocks and make any necessary adjustments in a timely manner if you monitor the progress of the solution.

Finally, make any necessary modifications to the solution. This could entail changing the solution, altering the plan of action, or delegating different tasks. Be willing to make changes if they will improve the solution or help it solve the problem more effectively.

It’s important to remember that problem solving is an iterative process, and there may be times when you need to start from scratch. This is especially true if the initial solution does not effectively solve the problem. In these situations, it’s critical to be adaptable and flexible and to keep trying new solutions until you find the one that works best.

To summarise, effective problem solving is a critical skill that can assist individuals and organisations in overcoming challenges and achieving their objectives. Effective problem solving consists of four key steps: defining the problem, generating potential solutions, evaluating alternatives and selecting the best solution, and implementing the solution.

You can increase your chances of success in problem solving by following these steps and considering factors such as the pros and cons of each solution, their feasibility and practicability, and making any necessary adjustments. Furthermore, keep in mind that problem solving is an iterative process, and there may be times when you need to go back to the beginning and restart. Maintain your adaptability and try new solutions until you find the one that works best for you.

Novick, L.R. and Bassok, M., 2005. Problem Solving . Cambridge University Press.

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Daniel Croft is a seasoned continuous improvement manager with a Black Belt in Lean Six Sigma. With over 10 years of real-world application experience across diverse sectors, Daniel has a passion for optimizing processes and fostering a culture of efficiency. He's not just a practitioner but also an avid learner, constantly seeking to expand his knowledge. Outside of his professional life, Daniel has a keen Investing, statistics and knowledge-sharing, which led him to create the website learnleansigma.com, a platform dedicated to Lean Six Sigma and process improvement insights.

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The 5 steps of the solving problem process

August 17, 2023 by MindManager Blog

Whether you run a business, manage a team, or work in an industry where change is the norm, it may feel like something is always going wrong. Thankfully, becoming proficient in the problem solving process can alleviate a great deal of the stress that business issues can create.

Understanding the right way to solve problems not only takes the guesswork out of how to deal with difficult, unexpected, or complex situations, it can lead to more effective long-term solutions.

In this article, we’ll walk you through the 5 steps of problem solving, and help you explore a few examples of problem solving scenarios where you can see the problem solving process in action before putting it to work.

Understanding the problem solving process

When something isn’t working, it’s important to understand what’s at the root of the problem so you can fix it and prevent it from happening again. That’s why resolving difficult or complex issues works best when you apply proven business problem solving tools and techniques – from soft skills, to software.

The problem solving process typically includes:

Pinpointing what’s broken by gathering data and consulting with team members.
Figuring out why it’s not working by mapping out and troubleshooting the problem.
Deciding on the most effective way to fix it by brainstorming and then implementing a solution.

While skills like active listening, collaboration, and leadership play an important role in problem solving, tools like visual mapping software make it easier to define and share problem solving objectives, play out various solutions, and even put the best fit to work.

Before you can take your first step toward solving a problem, you need to have a clear idea of what the issue is and the outcome you want to achieve by resolving it.

For example, if your company currently manufactures 50 widgets a day, but you’ve started processing orders for 75 widgets a day, you could simply say you have a production deficit.

However, the problem solving process will prove far more valuable if you define the start and end point by clarifying that production is running short by 25 widgets a day, and you need to increase daily production by 50%.

Once you know where you’re at and where you need to end up, these five steps will take you from Point A to Point B:

Figure out what’s causing the problem . You may need to gather knowledge and evaluate input from different documents, departments, and personnel to isolate the factors that are contributing to your problem. Knowledge visualization software like MindManager can help.
Come up with a few viable solutions . Since hitting on exactly the right solution – right away – can be tough, brainstorming with your team and mapping out various scenarios is the best way to move forward. If your first strategy doesn’t pan out, you’ll have others on tap you can turn to.
Choose the best option . Decision-making skills, and software that lets you lay out process relationships, priorities, and criteria, are invaluable for selecting the most promising solution. Whether it’s you or someone higher up making that choice, it should include weighing costs, time commitments, and any implementation hurdles.
Put your chosen solution to work . Before implementing your fix of choice, you should make key personnel aware of changes that might affect their daily workflow, and set up benchmarks that will make it easy to see if your solution is working.
Evaluate your outcome . Now comes the moment of truth: did the solution you implemented solve your problem? Do your benchmarks show you achieved the outcome you wanted? If so, congratulations! If not, you’ll need to tweak your solution to meet your problem solving goal.

In practice, you might not hit a home-run with every solution you execute. But the beauty of a repeatable process like problem solving is that you can carry out steps 4 and 5 again by drawing from the brainstorm options you documented during step 2.

Examples of problem solving scenarios

The best way to get a sense of how the problem solving process works before you try it for yourself is to work through some simple scenarios.

Here are three examples of how you can apply business problem solving techniques to common workplace challenges.

Scenario #1: Manufacturing

Building on our original manufacturing example, you determine that your company is consistently short producing 25 widgets a day and needs to increase daily production by 50%.

Since you’d like to gather data and input from both your manufacturing and sales order departments, you schedule a brainstorming session to discover the root cause of the shortage.

After examining four key production areas – machines, materials, methods, and management – you determine the cause of the problem: the material used to manufacture your widgets can only be fed into your equipment once the machinery warms up to a specific temperature for the day.

Your team comes up with three possible solutions.

Leave your machinery running 24 hours so it’s always at temperature.
Invest in equipment that heats up faster.
Find an alternate material for your widgets.

After weighing the expense of the first two solutions, and conducting some online research, you decide that switching to a comparable but less expensive material that can be worked at a lower temperature is your best option.

You implement your plan, monitor your widget quality and output over the following week, and declare your solution a success when daily production increases by 100%.

Scenario #2: Service Delivery

Business training is booming and you’ve had to onboard new staff over the past month. Now you learn that several clients have expressed concern about the quality of your recent training sessions.

After speaking with both clients and staff, you discover there are actually two distinct factors contributing to your quality problem:

The additional conference room you’ve leased to accommodate your expanding training sessions has terrible acoustics
The AV equipment you’ve purchased to accommodate your expanding workforce is on back-order – and your new hires have been making do without

You could look for a new conference room or re-schedule upcoming training sessions until after your new equipment arrives. But your team collaboratively determines that the best way to mitigate both issues at once is by temporarily renting the high-quality sound and visual system they need.

Using benchmarks that include several weeks of feedback from session attendees, and random session spot-checks you conduct personally, you conclude the solution has worked.

Scenario #3: Marketing

You’ve invested heavily in product marketing, but still can’t meet your sales goals. Specifically, you missed your revenue target by 30% last year and would like to meet that same target this year.

After collecting and examining reams of information from your sales and accounting departments, you sit down with your marketing team to figure out what’s hindering your success in the marketplace.

Determining that your product isn’t competitively priced, you map out two viable solutions.

Hire a third-party specialist to conduct a detailed market analysis.
Drop the price of your product to undercut competitors.

Since you’re in a hurry for results, you decide to immediately reduce the price of your product and market it accordingly.

When revenue figures for the following quarter show sales have declined even further – and marketing surveys show potential customers are doubting the quality of your product – you revert back to your original pricing, revisit your problem solving process, and implement the market analysis solution instead.

With the valuable information you gain, you finally arrive at just the right product price for your target market and sales begin to pick up. Although you miss your revenue target again this year, you meet it by the second quarter of the following year.

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How to Use Algorithms to Solve Problems?

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An algorithm is a process or set of rules which must be followed to complete a particular task. This is basically the step-by-step procedure to complete any task. All the tasks are followed a particular algorithm, from making a cup of tea to make high scalable software. This is the way to divide a task into several parts. If we draw an algorithm to complete a task then the task will be easier to complete.

The algorithm is used for,

To develop a framework for instructing computers.
Introduced notation of basic functions to perform basic tasks.
For defining and describing a big problem in small parts, so that it is very easy to execute.

Characteristics of Algorithm

An algorithm should be defined clearly.
An algorithm should produce at least one output.
An algorithm should have zero or more inputs.
An algorithm should be executed and finished in finite number of steps.
An algorithm should be basic and easy to perform.
Each step started with a specific indentation like, “Step-1”,
There must be “Start” as the first step and “End” as the last step of the algorithm.

Let’s take an example to make a cup of tea,

Step 1: Start

Step 2: Take some water in a bowl.

Step 3: Put the water on a gas burner .

Step 4: Turn on the gas burner

Step 5: Wait for some time until the water is boiled.

Step 6: Add some tea leaves to the water according to the requirement.

Step 7: Then again wait for some time until the water is getting colorful as tea.

Step 8: Then add some sugar according to taste.

Step 9: Again wait for some time until the sugar is melted.

Step 10: Turn off the gas burner and serve the tea in cups with biscuits.

Step 11: End

Here is an algorithm for making a cup of tea. This is the same for computer science problems.

There are some basics steps to make an algorithm:

Start – Start the algorithm
Input – Take the input for values in which the algorithm will execute.
Conditions – Perform some conditions on the inputs to get the desired output.
Output – Printing the outputs.
End – End the execution.

Let’s take some examples of algorithms for computer science problems.

Example 1. Swap two numbers with a third variable

Step 1: Start Step 2: Take 2 numbers as input. Step 3: Declare another variable as “temp”. Step 4: Store the first variable to “temp”. Step 5: Store the second variable to the First variable. Step 6: Store the “temp” variable to the 2nd variable. Step 7: Print the First and second variables. Step 8: End

Example 2. Find the area of a rectangle

Step 1: Start Step 2: Take the Height and Width of the rectangle as input. Step 3: Declare a variable as “area” Step 4: Multiply Height and Width Step 5: Store the multiplication to “Area”, (its look like area = Height x Width) Step 6: Print “area”; Step 7: End

Example 3. Find the greatest between 3 numbers.

Step 1: Start Step 2: Take 3 numbers as input, say A, B, and C. Step 3: Check if(A>B and A>C) Step 4: Then A is greater Step 5: Print A Step 6 : Else Step 7: Check if(B>A and B>C) Step 8: Then B is greater Step 9: Print B Step 10: Else C is greater Step 11 : Print C Step 12: End

Advantages of Algorithm

An algorithm uses a definite procedure.
It is easy to understand because it is a step-by-step definition.
The algorithm is easy to debug if there is any error happens.
It is not dependent on any programming language
It is easier for a programmer to convert it into an actual program because the algorithm divides a problem into smaller parts.

Disadvantages of Algorithms

An algorithm is Time-consuming, there is specific time complexity for different algorithms.
Large tasks are difficult to solve in Algorithms because the time complexity may be higher, so programmers have to find a good efficient way to solve that task.
Looping and branching are difficult to define in algorithms.

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35 problem-solving techniques and methods for solving complex problems

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How do you identify problems?

How do you identify the right solution.

Tips for more effective problem-solving

Complete problem-solving methods

Problem-solving techniques to identify and analyze problems
Problem-solving techniques for developing solutions

Problem-solving warm-up activities

Closing activities for a problem-solving process.

Before you can move towards finding the right solution for a given problem, you first need to identify and define the problem you wish to solve.

Here, you want to clearly articulate what the problem is and allow your group to do the same. Remember that everyone in a group is likely to have differing perspectives and alignment is necessary in order to help the group move forward.

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner. It can be scary for people to stand up and contribute, especially if the problems or challenges are emotive or personal in nature. Be sure to try and create a psychologically safe space for these kinds of discussions.

Remember that problem analysis and further discussion are also important. Not taking the time to fully analyze and discuss a challenge can result in the development of solutions that are not fit for purpose or do not address the underlying issue.

Successfully identifying and then analyzing a problem means facilitating a group through activities designed to help them clearly and honestly articulate their thoughts and produce usable insight.

With this data, you might then produce a problem statement that clearly describes the problem you wish to be addressed and also state the goal of any process you undertake to tackle this issue.

Finding solutions is the end goal of any process. Complex organizational challenges can only be solved with an appropriate solution but discovering them requires using the right problem-solving tool.

After you’ve explored a problem and discussed ideas, you need to help a team discuss and choose the right solution. Consensus tools and methods such as those below help a group explore possible solutions before then voting for the best. They’re a great way to tap into the collective intelligence of the group for great results!

Remember that the process is often iterative. Great problem solvers often roadtest a viable solution in a measured way to see what works too. While you might not get the right solution on your first try, the methods below help teams land on the most likely to succeed solution while also holding space for improvement.

Every effective problem solving process begins with an agenda . A well-structured workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

In SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

Tips for more effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.

Try different approaches

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

Six Thinking Hats
Lightning Decision Jam
Problem Definition Process
Discovery & Action Dialogue

Design Sprint 2.0

Open Space Technology

1. Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

2. Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on.

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages.

Lightning Decision Jam (LDJ) #action #decision making #problem solving #issue analysis #innovation #design #remote-friendly The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

3. Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design.

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition #problem solving #idea generation #creativity #online #remote-friendly A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

4. The 5 Whys

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges.

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results.

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys #hyperisland #innovation This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

5. World Cafe

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold.

World Cafe #hyperisland #innovation #issue analysis World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

6. Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD) #idea generation #liberating structures #action #issue analysis #remote-friendly DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

7. Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

8. Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology #action plan #idea generation #problem solving #issue analysis #large group #online #remote-friendly Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

The Creativity Dice
Fishbone Analysis
Problem Tree
SWOT Analysis
Agreement-Certainty Matrix
The Journalistic Six
LEGO Challenge
What, So What, Now What?
Journalists

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed.

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It! #gamestorming #problem solving #action Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

10. The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed.

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable.

The Creativity Dice #creativity #problem solving #thiagi #issue analysis Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

11. Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around.

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish.

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis #problem solving ##root cause analysis #decision making #online facilitation A process to help identify and understand the origins of problems, issues or observations.

12. Problem Tree

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them.

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree #define intentions #create #design #issue analysis A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

13. SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward.

SWOT analysis #gamestorming #problem solving #action #meeting facilitation The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

14. Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results.

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause.

Agreement-Certainty Matrix #issue analysis #liberating structures #problem solving You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic . A problem is simple when it can be solved reliably with practices that are easy to duplicate. It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably. A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail. Chaotic is when the context is too turbulent to identify a path forward. A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.” The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process.

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID #gamestorming #project planning #issue analysis #problem solving When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

16. Speed Boat

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!

Speed Boat #gamestorming #problem solving #action Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

17. The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How #idea generation #issue analysis #problem solving #online #creative thinking #remote-friendly A questioning method for generating, explaining, investigating ideas.

18. LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills.

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO!

LEGO Challenge #hyperisland #team A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

19. What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems.

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken.

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What? #issue analysis #innovation #liberating structures You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

20. Journalists

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists #vision #big picture #issue analysis #remote-friendly This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for developing solutions

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to narrow down to the correct solution.

Use these problem-solving techniques when you want to help your team find consensus, compare possible solutions, and move towards taking action on a particular problem.

Improved Solutions
Four-Step Sketch
15% Solutions
How-Now-Wow matrix
Impact Effort Matrix

21. Mindspin

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly.

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation.

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex.

MindSpin #teampedia #idea generation #problem solving #action A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

22. Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result.

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution.

Improved Solutions #creativity #thiagi #problem solving #action #team You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

23. Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged.

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch #design sprint #innovation #idea generation #remote-friendly The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper, Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

24. 15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change.

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change.

15% Solutions #action #liberating structures #remote-friendly You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference. 15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change. With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

25. How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process.

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud.

How-Now-Wow Matrix #gamestorming #idea generation #remote-friendly When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

26. Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice.

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them.

Impact and Effort Matrix #gamestorming #decision making #action #remote-friendly In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

27. Dotmocracy

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action?

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus.

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively.

Dotmocracy #action #decision making #group prioritization #hyperisland #remote-friendly Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

Check-in/Check-out
Doodling Together
Show and Tell
Constellations
Draw a Tree

28. Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process.

Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute.

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out #team #opening #closing #hyperisland #remote-friendly Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

29. Doodling Together

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start.

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems.

Doodling Together #collaboration #creativity #teamwork #fun #team #visual methods #energiser #icebreaker #remote-friendly Create wild, weird and often funny postcards together & establish a group’s creative confidence.

30. Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team!

Show and Tell #gamestorming #action #opening #meeting facilitation Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

31. Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible.

Constellations #trust #connection #opening #coaching #patterns #system Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

32. Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic.

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree #thiagi #opening #perspectives #remote-friendly With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

One Breath Feedback
Who What When Matrix
Response Cards

How do I conclude a problem-solving process?

All good things must come to an end. With the bulk of the work done, it can be tempting to conclude your workshop swiftly and without a moment to debrief and align. This can be problematic in that it doesn’t allow your team to fully process the results or reflect on the process.

At the end of an effective session, your team will have gone through a process that, while productive, can be exhausting. It’s important to give your group a moment to take a breath, ensure that they are clear on future actions, and provide short feedback before leaving the space.

The primary purpose of any problem-solving method is to generate solutions and then implement them. Be sure to take the opportunity to ensure everyone is aligned and ready to effectively implement the solutions you produced in the workshop.

Remember that every process can be improved and by giving a short moment to collect feedback in the session, you can further refine your problem-solving methods and see further success in the future too.

33. One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round.

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them.

One breath feedback #closing #feedback #action This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

34. Who What When Matrix

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward.

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved.

Who/What/When Matrix #gamestorming #action #project planning With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

35. Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out!

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised.

Response Cards #debriefing #closing #structured sharing #questions and answers #thiagi #action It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Save time and effort discovering the right solutions

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks to build your agenda. When you make changes or update your agenda, your session timing adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore how to use SessionLab to design effective problem solving workshops or watch this five minute video to see the planner in action!

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of creative exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you!

thank you very much for these excellent techniques

Certainly wonderful article, very detailed. Shared!

Your list of techniques for problem solving can be helpfully extended by adding TRIZ to the list of techniques. TRIZ has 40 problem solving techniques derived from methods inventros and patent holders used to get new patents. About 10-12 are general approaches. many organization sponsor classes in TRIZ that are used to solve business problems or general organiztational problems. You can take a look at TRIZ and dwonload a free internet booklet to see if you feel it shound be included per your selection process.

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Article • 4 min read

The Problem-Solving Process

Looking at the basic problem-solving process to help keep you on the right track.

By the Mind Tools Content Team

Problem-solving is an important part of planning and decision-making. The process has much in common with the decision-making process, and in the case of complex decisions, can form part of the process itself.

We face and solve problems every day, in a variety of guises and of differing complexity. Some, such as the resolution of a serious complaint, require a significant amount of time, thought and investigation. Others, such as a printer running out of paper, are so quickly resolved they barely register as a problem at all.

Despite the everyday occurrence of problems, many people lack confidence when it comes to solving them, and as a result may chose to stay with the status quo rather than tackle the issue. Broken down into steps, however, the problem-solving process is very simple. While there are many tools and techniques available to help us solve problems, the outline process remains the same.

The main stages of problem-solving are outlined below, though not all are required for every problem that needs to be solved.

1. Define the Problem

Clarify the problem before trying to solve it. A common mistake with problem-solving is to react to what the problem appears to be, rather than what it actually is. Write down a simple statement of the problem, and then underline the key words. Be certain there are no hidden assumptions in the key words you have underlined. One way of doing this is to use a synonym to replace the key words. For example, ‘We need to encourage higher productivity ’ might become ‘We need to promote superior output ’ which has a different meaning.

2. Analyze the Problem

Ask yourself, and others, the following questions.

Where is the problem occurring?
When is it occurring?
Why is it happening?

Be careful not to jump to ‘who is causing the problem?’. When stressed and faced with a problem it is all too easy to assign blame. This, however, can cause negative feeling and does not help to solve the problem. As an example, if an employee is underperforming, the root of the problem might lie in a number of areas, such as lack of training, workplace bullying or management style. To assign immediate blame to the employee would not therefore resolve the underlying issue.

Once the answers to the where, when and why have been determined, the following questions should also be asked:

Where can further information be found?
Is this information correct, up-to-date and unbiased?
What does this information mean in terms of the available options?

3. Generate Potential Solutions

When generating potential solutions it can be a good idea to have a mixture of ‘right brain’ and ‘left brain’ thinkers. In other words, some people who think laterally and some who think logically. This provides a balance in terms of generating the widest possible variety of solutions while also being realistic about what can be achieved. There are many tools and techniques which can help produce solutions, including thinking about the problem from a number of different perspectives, and brainstorming, where a team or individual write as many possibilities as they can think of to encourage lateral thinking and generate a broad range of potential solutions.

4. Select Best Solution

When selecting the best solution, consider:

Is this a long-term solution, or a ‘quick fix’?
Is the solution achievable in terms of available resources and time?
Are there any risks associated with the chosen solution?
Could the solution, in itself, lead to other problems?

This stage in particular demonstrates why problem-solving and decision-making are so closely related.

5. Take Action

In order to implement the chosen solution effectively, consider the following:

What will the situation look like when the problem is resolved?
What needs to be done to implement the solution? Are there systems or processes that need to be adjusted?
What will be the success indicators?
What are the timescales for the implementation? Does the scale of the problem/implementation require a project plan?
Who is responsible?

Once the answers to all the above questions are written down, they can form the basis of an action plan.

6. Monitor and Review

One of the most important factors in successful problem-solving is continual observation and feedback. Use the success indicators in the action plan to monitor progress on a regular basis. Is everything as expected? Is everything on schedule? Keep an eye on priorities and timelines to prevent them from slipping.

If the indicators are not being met, or if timescales are slipping, consider what can be done. Was the plan realistic? If so, are sufficient resources being made available? Are these resources targeting the correct part of the plan? Or does the plan need to be amended? Regular review and discussion of the action plan is important so small adjustments can be made on a regular basis to help keep everything on track.

Once all the indicators have been met and the problem has been resolved, consider what steps can now be taken to prevent this type of problem recurring? It may be that the chosen solution already prevents a recurrence, however if an interim or partial solution has been chosen it is important not to lose momentum.

Problems, by their very nature, will not always fit neatly into a structured problem-solving process. This process, therefore, is designed as a framework which can be adapted to individual needs and nature.

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What are the 7 Steps to Problem-Solving? & Its Examples

7 Steps to Problem-Solving

7 Steps to Problem-Solving is a systematic process that involves analyzing a situation, generating possible solutions, and implementing the best course of action. While different problem-solving models exist, a common approach often involves the following seven steps:

Define the Problem:

Clearly articulate and understand the nature of the problem. Define the issue, its scope, and its impact on individuals or the organization.

Gather Information:

Collect relevant data and information related to the problem. This may involve research, observation, interviews, or any other method to gain a comprehensive understanding.

Generate Possible Solutions:

Brainstorm and generate a variety of potential solutions to the problem. Encourage creativity and consider different perspectives during this phase.

Evaluate Options:

Assess the strengths and weaknesses of each potential solution. Consider the feasibility, potential risks, and the likely outcomes associated with each option.

Make a Decision:

Based on the evaluation, choose the most suitable solution. This decision should align with the goals and values of the individual or organization facing the problem.

Implement the Solution:

Put the chosen solution into action. Develop an implementation plan, allocate resources, and carry out the necessary steps to address the problem effectively.

Evaluate the Results:

Assess the outcomes of the implemented solution. Did it solve the problem as intended? What can be learned from the process? Use this information to refine future problem-solving efforts.

It’s important to note that these steps are not always linear and may involve iteration. Problem-solving is often an ongoing process, and feedback from the implementation and evaluation stages may lead to adjustments in the chosen solution or the identification of new issues that need to be addressed.

Problem-Solving Example in Education

Certainly: Let’s consider a problem-solving example in the context of education.
Problem: Declining Student Engagement in Mathematics Classes

Background:

A high school has noticed a decline in student engagement and performance in mathematics classes over the past few years. Students seem disinterested, and there is a noticeable decrease in test scores. The traditional teaching methods are not effectively capturing students’ attention, and there’s a need for innovative solutions to rekindle interest in mathematics.

Steps in Problem-Solving

Identify the problem:.

Clearly define the issue: declining student engagement and performance in mathematics classes.
Gather data on student performance, attendance, and feedback from teachers and students.

Root Cause Analysis

Conduct surveys, interviews, and classroom observations to identify the root causes of disengagement.
Identify potential factors such as teaching methods, curriculum relevance, or lack of real-world applications.

Brainstorm Solutions

Organize a team of educators, administrators, and even students to brainstorm creative solutions.
Consider integrating technology, real-world applications, project-based learning, or other interactive teaching methods.

Evaluate and Prioritize Solutions

Evaluate each solution based on feasibility, cost, and potential impact.
Prioritize solutions that are likely to address the root causes and have a positive impact on student engagement.

Implement the Chosen Solution

Develop an action plan for implementing the chosen solution.
Provide training and resources for teachers to adapt to new teaching methods or technologies.

Monitor and Evaluate

Continuously monitor the implementation of the solution.
Collect feedback from teachers and students to assess the effectiveness of the changes.

Adjust as Needed

Be willing to make adjustments based on ongoing feedback and data analysis.
Fine-tune the solution to address any unforeseen challenges or issues.

Example Solution

Introduce a project-based learning approach in mathematics classes, where students work on real-world problems that require mathematical skills.
Incorporate technology, such as educational apps or interactive simulations, to make learning more engaging.
Provide professional development for teachers to enhance their skills in implementing these new teaching methods.

Expected Outcomes:

Increased student engagement and interest in mathematics.
Improvement in test scores and overall academic performance.
Positive feedback from both teachers and students.

Final Words

This problem-solving approach in education involves a systematic process of identifying, analyzing, and addressing issues to enhance the learning experience for students.

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How to Solve the Assignment Problem: A Complete Guide
Here, we will focus on the steps involved in solving the assignment problem using the Hungarian method, which is the most commonly used and efficient method. Step 1: Set up the cost matrix. The first step in solving the assignment problem is to set up the cost matrix, which represents the cost of assigning a task to an agent.
Hungarian Algorithm for Assignment Problem
The Quadratic Assignment Problem (QAP) is an optimization problem that deals with assigning a set of facilities to a set of locations, considering the pairwise distances and flows between them. The problem is to find the assignment that minimizes the total cost or distance, taking into account both the distances and the flows. The distance matrix a
Hungarian Method
The Hungarian method is a computational optimization technique that addresses the assignment problem in polynomial time and foreshadows following primal-dual alternatives. In 1955, Harold Kuhn used the term "Hungarian method" to honour two Hungarian mathematicians, Dénes Kőnig and Jenő Egerváry. Let's go through the steps of the Hungarian method with the help of a solved example.
Operations Research
Solving the Problem. Step 1: Define Decision Variables: Let xij represent a binary decision variable where xij =1 if employee i is assigned to task j, and xij =0 otherwise. Here, i and j range ...
Assignment Problem: Meaning, Methods and Variations
After reading this article you will learn about:- 1. Meaning of Assignment Problem 2. Definition of Assignment Problem 3. Mathematical Formulation 4. Hungarian Method 5. Variations. Meaning of Assignment Problem: An assignment problem is a particular case of transportation problem where the objective is to assign a number of resources to an equal number of activities so as to minimise total ...
Steps of the Hungarian Algorithm
The first two steps are executed once, while Steps 3 and 4 are repeated until an optimal assignment is found. The input of the algorithm is an n by n square matrix with only nonnegative elements. Step 1: Subtract row minima. For each row, find the lowest element and subtract it from each element in that row. Step 2: Subtract column minima.
PDF UNIT -2 Chapter: II ASSIGNMENT PROBLEM
Steps involved in solving minimisation problems: Step 1: See whether number of rows are equal to number of columns. If yes, problem is balanced one; if not, then add a Dummy Row or Column to make the problem a balanced one by allotting zero value to each cell of the Dummy Row or Column, as the case may be. Step 2:
Using the Hungarian Algorithm to Solve Assignment Problems
Hungarian Algorithm Steps. To use the Hungarian Algorithm, we first arrange the activities and people in a matrix with rows being people, columns being activity, and entries being the costs. Once ...
Solving an Assignment Problem
This section presents an example that shows how to solve an assignment problem using both the MIP solver and the CP-SAT solver. Example. In the example there are five workers (numbered 0-4) and four tasks (numbered 0-3). Note that there is one more worker than in the example in the Overview.
Successful Strategies for Solving Problems on Assignments
Very few of us can see the answer to a problem without working through various approaches first. Analysis Stage. Read the problem carefully at least twice, aloud if possible, then restate the problem in your own words. Write down all the information that you know in the problem and separate, if necessary, the "givens" from the ...
Learn Hungarian Method
Steps of the Hungarian Method. The first step is to check if the problem is balanced i.e., the number of rows and columns are equal. If not, the problem needs to be balanced before applying the algorithm. Step 1: Subtract the smallest element in each row from all the elements of that row. Ensure that each row has at least one zero.
PDF Example of a generic assignment for Problem Solving
These aspects or sub skills of problem solving closely mirror one common model for problem solving. The 6-step model of problem solving looks like this: Note the similarities between the 6-step model (see attachment 2) and the AAC&U Problem Solving Rubric. To practice problem solving one first needs a problem.
7 Most Effective Ways For How To Solve Assignment Problems
Get the work done in short periods. Go hard on an assignment, then take a short break to stretch and walk. To keep going, it will re-energize your mind and your body. This strategy will help you solve your assignment problems quickly and help you maintain your assignment's quality. Try to do your assignment for 1 hour and then take a 10 ...
PDF The Six Step Problem Solving Model
Problem solving models are used to address the many challenges that arise in the workplace. While many people regularly solve problems, there are a range of different approaches that can be used to find a solution. Complex challenges for teams, working groups and boards etc., are usually solved more quickly by using a shared, collaborative, and ...
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The last phase, interpretation, encompasses making a decision and developing implementation plans. The paragraphs below explain the seven elements of the operations research problem solving process in greater detail. The activities that take place in each element are illustrated through some of the tools or methods commonly used.
The Art of Effective Problem Solving: A Step-by-Step Guide
Step 1 - Define the Problem. The definition of the problem is the first step in effective problem solving. This may appear to be a simple task, but it is actually quite difficult. This is because problems are frequently complex and multi-layered, making it easy to confuse symptoms with the underlying cause.
The 5 steps of the solving problem process
The problem solving process typically includes: Pinpointing what's broken by gathering data and consulting with team members. Figuring out why it's not working by mapping out and troubleshooting the problem. Deciding on the most effective way to fix it by brainstorming and then implementing a solution. While skills like active listening ...
How to Use Algorithms to Solve Problems?
Let's take some examples of algorithms for computer science problems. Example 1. Swap two numbers with a third variable. Step 1: Start. Step 2: Take 2 numbers as input. Step 3: Declare another variable as "temp". Step 4: Store the first variable to "temp". Step 5: Store the second variable to the First variable.
How To Put Problem-Solving Skills To Work in 6 Steps
Here are the basic steps involved in problem-solving: 1. Define the problem. The first step is to analyze the situation carefully to learn more about the problem. A single situation may solve multiple problems. Identify each problem and determine its cause. Try to anticipate the behavior and response of those affected by the problem.
35 problem-solving techniques and methods for solving complex problems
Every effective problem solving process begins with an agenda. A well-structured workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution. In SessionLab, it's easy to go from an idea to a complete agenda. Start by dragging and dropping your core problem solving activities into ...
The Problem-Solving Process
Join today and save on an annual membership! Although problem-solving is something everyone does on a daily basis, many people lack confidence in their ability. Here we look at the basic problem-solving process to help keep you on the right track.
What are the 7 Steps to Problem-Solving? & Its Examples
While different problem-solving models exist, a common approach often involves the following seven steps: Define the Problem: Clearly articulate and understand the nature of the problem. Define the issue, its scope, and its impact on individuals or the organization. Gather Information: Collect relevant data and information related to the problem.