personal statement for help desk

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5 Help Desk Resume Examples Built to Work in 2024 

Help Desk Resume

• Help Desk Resumes by Experience
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• Write Your Help Desk Resume

Being a help desk technician is all about being the go-to support hero for tech-related woes. You’re the friendly face or voice that guides users through their IT troubles, from computer hiccups to forgotten passwords. 

Your knack for problem-solving and communication makes you a troubleshooter extraordinaire. However, crafting a resume that showcases your IT prowess can be as tricky as decoding a complex error message. 

If you’re ready to put your skills on paper and land that dream job, we’re here to lend a hand. Our expert-written help desk resume examples can help you with everything from picking the right job skills to making your experience pop. To top it all off, use our free cover letter builder for the complete application.

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Why this resume works

• It may not seem like much at first but specifying how you used industry-specific tools to make quantifiable differences can go a long way! Don’t sleep on your technical experience either! Add any instances when you monitored and improved a network’s security.

Entry Level Help Desk Resume

• The essence is to demonstrate that you’ve actually put textbook theories to work, which culminated in tangible outcomes in the real world. Maybe it’s a summer job as a cashier, where you mastered your customer service. If such is not an option, capitalize on the job-relevant seminars you attended, and the college projects you carried out.

Help Desk Analyst Resume

• You want to stay clear of terms like “aided” and “assisted” and instead bring out the big guns—words that convey leadership (think led, authored, negotiated), accomplishments (think overhauled and upgraded), and technical prowess (think analyzed, monitored, and executed).

IT Help Desk Resume

• Can’t forget about regulations too now, can we? If you’ve ever helped a company save costs on potential compliance fines, make sure to mention it and prove your dedication to any employer!

Help Desk Technician Resume

• Once done, back up these metrics with actionable points like increasing a system’s uptime rate from 87% to 98.3%, or improving overall productivity by 26%.

Related resume examples

• Customer Service
• Office Assistant

Adapt Your Help Desk Resume to Match Every Job Description

When it comes to showcasing your skills as a help desk technician, you’ve got a toolbox full of tech expertise that employers are eager to see. Your resume is where you can dive into it. Be specific and steer clear of vague, generic terms—your IT-focused resume should shine a spotlight on your technical prowess.

Zoom in on the hard skills you’ve honed. List the software applications you’re fluent in, any cyber security frameworks you’ve mastered, and, of course, any programming languages that you’ve conquered. 

Highlight your know-how in networks, malware detection, and understanding system vulnerabilities. Remember, the key is to match the skills you have with what the job demands.

Need some help?

15 top help desk skills

• Ticketing Systems
• Hardware Knowledge
• Network Troubleshooting
• Cybersecurity
• Mobile Device Support
• Active Directory

Your help desk work experience bullet points

Your days working as a help desk technician are often a whirlwind of assisting users, resolving IT issues, and ensuring smooth tech operations. However, when it comes to your resume, it’s the remarkable achievements that truly matter.

Your work ensures that everything runs smoothly without interruptions or costly downtimes, and it’s important that you highlight this. Showcase moments you’re proud of, whether speeding up response times, reducing system downtime, or increasing user satisfaction. 

Quantify your achievements with metrics whenever possible to lend them more weight and set yourself apart from the competition.

• Highlight how quickly you were able to acknowledge and address user requests or IT issues.
• Showcase your ability to resolve issues on the first interaction, minimizing the need for multiple support interactions and improving user satisfaction.
• Use surveys or feedback data to quantify user satisfaction and report consistent ratings of 95% or higher.
• Quantify how your support efforts reduced system or network downtime, resulting in increased productivity and cost savings.

See what we mean?

• Developed a weekly backup schedule through Acronis Backup which decreased data loss incidents by 97%
• Led a project to update password security policies using LastPass, curbing security breaches by 56%
• Facilitated 1,742 remote support sessions using TeamViewer, resolving 92% of issues without on-site intervention
• Leveraged Microsoft Teams’ bot and integration features to automate routine tasks, enhancing team productivity by 18%

9 active verbs to start your help desk work experience bullet points

• Implemented
• Optimized 
• Coordinated
• Collaborated 

3 Tips for Writing an Entry-Level Help Desk Resume

• Showcase relevant coursework and academic projects that demonstrate your technical abilities. For instance, you could mention a group project where you contributed to designing and implementing a help desk ticketing system for your IT class. These hands-on experiences provide valuable insights into your capabilities and problem-solving skills.
• Your hobbies and interests can be a goldmine of relevant skills. If you’re passionate about building computers, troubleshooting software, or managing home networks as a hobby, don’t hesitate to mention it. Show how your love for technology extends beyond the classroom and into your personal life, highlighting your dedication to the field.
• Use a career objective statement to outline your aspirations as a help desk technician. Be specific about the kind of support you want to provide and the impact you aim to make. This helps employers understand your goals and motivations, even if you have limited professional experience .

3 Tips for Writing a Help Desk Resume With Prior Experience

• Working in a help desk environment means working with people, but don’t list “teamwork” in your skills section. Instead, emphasize your customer-centric mindset by adding metrics like the number of resolved support tickets or the average 5-star rating you get every month.
• If you’ve developed expertise in specific areas of help desk support, such as hardware troubleshooting, software configuration, or network diagnostics, don’t be afraid to brag about it. For instance, if you’re skilled in remote desktop support, emphasize how your proficiency can benefit remote workers.
• List any certifications that align with the help desk field. Certificates such as CompTIA A+, CompTIA Network+, or HDI Support Center Analyst can boost your credibility. 

You can include a career summary , but it’s optional. If you choose to have one, make it job-specific. Focus on your key proficiencies, such as specific operating systems (Windows, Linux, MacOS) that directly relate to the job.

It’s usually better to focus on your technical skills, namely hardware and software proficiencies. Talk about your in-depth knowledge of Spiceworks, RDP, backing up data, and IT security—your soft skills will shine through your cover letter.

Metrics that demonstrate your impact can set you apart. Highlight statistics such as reduced response times, increased user satisfaction scores, first call resolution rates, or decreased system downtime. 

• Career Blog

Help Desk Support Resume: Examples and Best Practices

A well-crafted Help Desk Support Resume is critical for job seekers who want to land a Help Desk Support job. A Help Desk Support Resume serves as an introduction to the job candidate and provides a snapshot of their experience and qualifications.

A Help Desk Support Resume that is poorly written or lacks information can immediately disqualify a candidate from consideration. Conversely, a well-written and tailored Help Desk Support Resume can set a candidate apart from the competition and increase their chances of getting an interview.

Key Elements of a Help Desk Support Resume

When it comes to creating a help desk support resume, there are some key elements that every candidate should include. These elements will not only showcase your relevant experience and qualifications, but will also make it easier for potential employers to contact you for an interview. In this section, we will discuss the five key elements that should be included in every help desk support resume.

A. Contact Information

The first element of your help desk support resume should be your contact information. Make sure to include your full name, phone number, email address, and physical address. You can also include links to your LinkedIn profile or other professional online profiles. This information should be placed at the top of your resume so that potential employers can easily find it.

B. Summary Statement/Objective Statement

The second element of your help desk support resume should be a brief summary or objective statement. This statement should be one or two sentences that summarize your skills and experience. Make sure to tailor this statement to the job you are applying for. If you are unsure what to include, review the job description and company website for guidance.

C. Relevant Skills and Qualifications

The third element of your help desk support resume should be a list of your relevant skills and qualifications. Make sure to include any software, hardware, or systems that you are proficient in. You should also include any certifications or relevant training that you have completed. This section should be tailored to the job you are applying for so that potential employers can easily see how your skills match their needs.

D. Work Experience

The fourth element of your help desk support resume should be a detailed list of your work experience. Make sure to include the dates of employment, job titles, and key responsibilities. You should also include any accomplishments or positive feedback that you received while on the job. This section should be in reverse chronological order so that potential employers can see your most recent experience first.

E. Education and Certifications

The final element of your help desk support resume should be your education and certifications. Make sure to include the name of the institution, degree or certification earned, and the graduation date. You can also include any relevant coursework or projects. This section should be placed after your work experience section.

A strong help desk support resume should include all of these key elements. By tailoring your resume to the job you are applying for and highlighting your relevant experience and qualifications, you will increase your chances of getting an interview and landing the job.

Best Practices for Writing a Help Desk Support Resume

As a help desk support professional, it’s essential to create a resume that not only highlights your skills and experience but also demonstrates that you’re an excellent candidate for the job. Here are some best practices to follow when writing your help desk support resume:

A. Tailor Your Resume to the Job

Tailor your resume to the specific help desk support position you’re applying to. Read the job posting carefully and ensure that your resume highlights your relevant experience, skills, and education. Include any certifications or credentials that are required for the job.

B. Use Keywords and Phrases from the Job Posting

Use keywords and phrases from the job posting throughout your resume. This will help you stand out from other applicants and show the hiring manager that you have a deep understanding of the position requirements. Make sure to use specific technical terms and industry jargon that are relevant to the job.

C. Highlight Your Achievements and Responsibilities

Highlight your achievements and responsibilities in your previous roles. Be specific about your accomplishments and quantify them whenever possible. For example, if you reduced call wait times, include the percentage by which you reduced them.

D. Keep it Brief and to the Point

Keep your resume brief, concise, and to the point. Help desk support managers are usually very busy and don’t have time to read lengthy resumes. Try to limit your resume to one or two pages, using bullet points to summarize your experience and skills.

E. Use Action Verbs and Quantify Your Achievements

Use action verbs and quantify your achievements throughout your resume. This will help you convey a sense of action and accomplishment in your previous roles. For example, instead of saying “Answered customer calls,” say “Resolved customer issues by answering 50+ calls per day with a 95% customer satisfaction rating.”

Follow these best practices when writing your help desk support resume and stand out from the rest of the applicants. Remember, your resume is your first chance to make an impression, so make it count!

Examples of Help Desk Support Resumes

Sample help desk support resume #1.

Name: John Doe

Summary: 5+ years of experience in providing technical support and troubleshooting to end-users.

• Experience with Windows and Mac OS
• Knowledgeable in Microsoft Office Suite and Google Suite
• Excellent communication and customer service skills
• Knowledge in network administration
• Experience in remote desktop support
• Adept in ticketing systems and knowledge bases

Experience:

• Technical Support Specialist, XYZ Company (2 years)
• Provided level 1 and 2 support to end-users for software, hardware and network issues
• Configured and installed software, hardware, network and peripheral devices for new users
• Maintained accurate records of service requests and resolutions through a ticketing system
• Help Desk Analyst, ABC Company (3 years)
• Resolved technical issues via phone, email or remote access
• Collaborated with team members to investigate and troubleshoot complex issues
• Provided first-class customer service to end-users

Bachelor of Science in Computer Science, XYZ University Relevant coursework: Networking fundamentals, Operating Systems, Database Management

Sample Help Desk Support Resume #2

Name: Jane Smith

Summary: 8 years of experience in technical support and problem-solving with a reputation for excellent interpersonal skills.

• Proficient in Mac and Windows environments
• Adept in Citrix, Active Directory and Exchange
• Skilled in remote support
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Proven ability to work effectively both independently and in a team environment

1. Technical Support Engineer, DEF Company (5 years)

• Resolved technical support requests for software, hardware, network, and server issues
• Provided new employee onboarding training and support
• Monitored backups and ensured all servers were up-to-date with software patches

2. Help Desk Manager, GHI Company (3 years)

• Managed a team of four help desk analysts
• Provided remote and on-site support to internal and external customers
• Maintained ticket tracking system and provided monthly reports to management

Sample Help Desk Support Resume #3

Name: Mike Johnson

Summary: Help desk support specialist with over 7 years of experience providing top-notch technical support and customer service to end-users.

• Proficient in Windows and Mac OS
• Strong knowledge of Microsoft Office and other software applications
• Experience with network management and remote desktop support
• Excellent communication and interpersonal skills
• Ability to prioritize and work well under pressure

1. Help Desk Support Specialist, XYZ Corporation (4 years)

• Provided technical support and troubleshooting for software and hardware issues
• Assisted end-users with account setup, password resets, and system configurations
• Utilized remote desktop tools to resolve issues efficiently
• Documented support requests and solutions in the ticketing system
• Collaborated with cross-functional teams to resolve complex technical problems

2. Technical Support Analyst, ABC Company (3 years)

• Responded to support tickets and provided timely resolutions to end-user problems
• Installed, configured, and maintained software and hardware systems
• Performed system upgrades and patches to ensure optimal performance
• Assisted in training new team members on support processes and procedures
• Collaborated with vendors and escalated issues as needed for prompt resolution

Tips for Crafting a Stand-Out Resume Summary

A. Importance of a Strong Resume Summary

The resume summary serves as the first impression on potential employers. It is a brief paragraph located at the top of the page that summarizes your skills, experiences, and accomplishments. A strong resume summary can set you apart from other candidates by highlighting your unique value proposition and attracting the attention of the hiring manager.

A well-crafted resume summary can also give a clear idea of your career goals, your experience, and what you can offer to the company. It’s an opportunity for you to showcase your strengths and highlight how your skills align with the job you are applying for.

B. Examples of Effective Resume Summaries

Customer-oriented Help Desk Support with 5 years of experience providing technical assistance and support to internal and external stakeholders. Proficient in troubleshooting hardware and software issues, managing IT assets and helping end-users with their technical needs. Certifications include CCNA and CompTIA A+.

IT Specialist with a strong background in Tier 1 and 2 support experience. Equipped with excellent communication skills to provide efficient solutions for hardware and software issues. Proficient in MS Office programs, Active Directory, and remote access applications.

Help Desk Technician with over 3 years of experience in providing technical support for internal and external customers. Expertise in proactive system monitoring, hardware and software installation, and server management. Certifications include MCSA and ITIL Foundation.

C. Tips for Writing an Effective Resume Summary

Keep it concise: Your resume summary should be no more than 3-4 sentences long. Focus on highlighting your most relevant skills and experiences.

Tailor it to the job: Read the job description carefully and adjust your summary to emphasize how your skills align with the job requirements.

Highlight your accomplishments: Use strong action verbs to describe your accomplishments and quantify them with specific numbers.

Showcase your skills: Highlight the skills that you bring to the table and how they can add value to the organization.

Use keywords: Incorporate keywords that are relevant to the job description and industry standards. This will help your resume get past the automated tracking systems and noticed by human recruiters.

A strong resume summary can make all the difference in your job search. By focusing on your skills and experiences, tailoring it to the job you are applying for, and using strong action verbs and keywords, you can craft a stand-out resume summary that highlights your unique value and enhances your chances of getting hired.

Common Mistakes to Avoid in Help Desk Support Resumes

When creating a Help Desk Support resume, it is important to avoid common mistakes that can harm your chances of landing an interview. Here are some things to watch out for:

A. Generic Resumes that Lack Details

Avoid creating a generic resume that lacks specific details about your experience and qualifications. Make sure to tailor your resume to the specific job you’re applying for by highlighting relevant skills and accomplishments.

B. Typos and Grammatical Errors

Nothing can destroy your chances of getting an interview faster than typos and grammatical errors. Make sure to proofread your resume carefully for mistakes in spelling, grammar, and punctuation.

C. Including Irrelevant Information

Avoid including information that isn’t relevant to the job you’re applying for. Information about your hobbies or personal interests, for example, may not be important to a potential employer unless they directly relate to the position.

D. Exaggerating Accomplishments and Skills

Exaggerating your accomplishments and skills can be tempting, but it is not a good way to impress potential employers. Stick to the facts and provide concrete examples of your achievements to demonstrate your value as a Help Desk Support professional. Keep your resume concise and avoid using too many words to describe your accomplishments and skills.

Help Desk Support Resume Template and Format

If you’re looking to pursue a career in Help Desk Support, it’s essential to have a well-formatted and professionally crafted resume that stands out from the crowd. The following sections will guide you through the steps required to create a winning Help Desk Support resume.

A. Proper Formatting of a Help Desk Support Resume

A well-structured Help Desk Support resume should be divided into different sections, including:

• Contact Information
• Objective Statement
• Professional Summary
• Certifications

Technical Skills

• Professional Experience

These sections should be arranged chronologically, starting with the most recent and ending with the oldest. It’s essential to customize your resume to cater to the specific employer’s needs while highlighting your skills and experience.

B. Recommended Font, Margins, and Spacing

Choosing the right typeface and font size is crucial in making your resume legible and easy to read. It’s recommended to use a standard font, such as Arial, Times New Roman, or Calibri, with a font size between 10pt and 12pt.

When it comes to margins, it’s suggested to set them at 1 inch all around, allowing sufficient white space for readability. Additionally, proper spacing between paragraphs and sections is crucial. Using a single line break or double spacing, depending on your preference, can ensure the reader’s attention.

C. Resume Templates for Help Desk Support Professionals

Thankfully, several Help Desk Support resume templates can serve as a basis for crafting your own. These templates, easily customizable and tailored to your needs, can save you time and make your resume aesthetically pleasing.

While there’s no ‘one size fits all’ approach to resume templates, selecting one that caters to the required skillset, industry, and experience can help you land your dream job. When using a resume template, remember to adjust it to your individual work experience, education, and skillset.

Crafting a winning Help Desk Support resume requires effort, attention to detail, and customization to the specific employer’s needs. Utilizing these best practices of proper formatting, font, margins, and spacing, along with selecting an appropriate resume template, can help set you apart from the crowd and land you a job.

How to Showcase Soft Skills in a Help Desk Support Resume

When it comes to applying for a help desk support role, it’s important to acknowledge the value of soft skills. While technical ability is crucial to the position, possessing soft skills can make all the difference in providing exceptional customer service.

A. Importance of Soft Skills in a Help Desk Support Role

In a help desk support role, you will be the face of the company for many customers. It’s important to have exceptional soft skills to handle difficult customers, diffuse tensions, and offer effective solutions. Soft skills can also assist in creating a positive customer experience, which can lead to repeat business and positive reviews.

B. Examples of Relevant Soft Skills

Some of the essential soft skills you should possess as a help desk support professional include:

• Communication: Clear and concise communication is key to resolving customer issues. Active listening and adapting your communication style to suit the customer’s needs and personality can also increase their satisfaction levels.
• Empathy: Being able to identify with your customers’ concerns can help them feel heard and understood. This can result in a positive outcome, even in challenging situations.
• Time Management: Effectively managing your time and workload can increase your efficiency and the number of customers you’re able to assist.
• Problem-solving: As a help desk support professional, you will encounter a wide variety of issues. Being able to think critically and offer creative solutions is essential to succeeding in this role.

C. Tips for Highlighting Soft Skills in Your Resume

To showcase your soft skills effectively, consider the following tips:

Utilize the job description: Review the job description and ensure that you include any keywords or phrases that are mentioned. This can demonstrate that you possess these skills and are a strong match for the position.

Use specific examples: Rather than simply stating that you have excellent communication skills, provide examples of instances where you utilized these skills to solve a problem or create a positive customer experience.

Quantify your achievements: If possible, quantify the impact of your soft skills. For example, mention the percentage increase in customer satisfaction ratings following your implementation of a new time management technique.

Emphasize team collaboration: Collaborative skills can be particularly important in a support role. Highlight any instances where you worked with others to provide exceptional customer service.

Showcasing your soft skills as a help desk support professional can strengthen your application and increase your chances of landing your dream job. By utilizing these tips and highlighting your relevant skills, you can stand out as an excellent candidate for the role.

Qualifications and Certifications to Include in Your Help Desk Support Resume

As a help desk support professional, your resume should highlight your qualifications and certifications to demonstrate your expertise in the field. Here are some tips on what to include:

A. Relevant Qualifications for Help Desk Support Professionals

When listing your qualifications, focus on those that are relevant to the help desk support role. These may include:

• Education: A degree in computer science or a related field can demonstrate your knowledge of IT concepts and technical skills.
• Relevant experience: If you have prior experience in a help desk or customer service role, highlight the skills you developed that are relevant to the position. This may include strong communication skills, problem-solving abilities, and technical troubleshooting experience.
• Other training or certifications: If you have completed any training programs or certifications that demonstrate your knowledge of IT software or hardware, be sure to include them.

B. IT Certifications for Help Desk Support Professionals

In addition to your relevant qualifications, you may also want to include any IT certifications that you have earned. Some of the most common certifications for help desk support professionals include:

• CompTIA A+: This certification covers hardware and software technologies, making it relevant for help desk technicians.
• ITIL: This certification demonstrates knowledge of IT service management, including service design and delivery, incident management, and problem management.
• Microsoft Certified Solutions Expert (MCSE): This certification demonstrates expertise with Microsoft technologies, which are commonly used in help desk environments.

C. Tips for Highlighting Your Certifications and Qualifications

When listing your certifications and qualifications, make sure they are prominent and easy to read. To ensure that they stand out:

• Include them in a separate section of your resume labeled “Certifications” or “Qualifications.”
• Use bullet points to break up the information and make it easier to read.
• Focus on those certifications and qualifications that are most relevant to the job you are applying for.
• Use descriptive, action-oriented language. For example, instead of just listing a certification, describe the skills and knowledge you gained through the training program.

By highlighting your relevant qualifications and certifications in your resume, you can demonstrate to potential employers that you have the skills and expertise needed to succeed as a help desk support professional.

How to Optimize Your Help Desk Support Resume for Applicant Tracking Systems

A. how applicant tracking systems work.

Applicant Tracking Systems (ATS)  are software systems that help recruiters and employers manage the recruitment process. These systems can quickly and easily filter through resumes to identify the most qualified candidates based on their skills, experience, and other key factors.

Essentially, the ATS acts as a gatekeeper, screening all of the resumes that come through and only allowing the most qualified applicants to move on to the next stage of the hiring process. It uses algorithms to scan resumes for keywords and phrases that match the job description, as well as other criteria such as work experience, education and certifications obtained.

Without proper optimization for ATS, a Help Desk Support resume may be overlooked despite its overall merit.

B. Best Practices for Optimizing for Applicant Tracking Systems

Here are some tips to help you optimize your Help Desk Support resume for ATS:

Use relevant keywords and phrases. When crafting your Help Desk Support resume, be sure to include key skills, experiences, and certifications that are relevant to the job description. This will help your resume to appear more prominently in an ATS scan.

Follow a clear, easy-to-read format. To make sure that the ATS can easily read your Help Desk Support resume, stick to a clear and easy-to-read format. Use bullet points and section headings to organize your information, and avoid using images or graphics.

Use job-specific titles when describing your experience. Use the exact titles of your previous positions, as listed in the job description. This will help the ATS to recognize your experience and qualifications.

Keep it professional. When designing your Help Desk Support resume, stick to a professional and simple format. Avoid using fancy fonts or graphics, and make sure that your contact information is prominent.

C. Common Mistakes to Avoid in Optimizing for Applicant Tracking Systems

Avoid the following mistakes when optimizing your Help Desk Support resume for ATS:

Using irrelevant keywords: Don’t over-stuff your Help Desk Support resume with irrelevant keywords in an effort to get past an ATS. Your resume should be genuine and relevant to ensure proper scoring.

Submitting an unformatted resume: Avoid submitting a resume with a poorly structured format that cannot be processed by ATS.

Using unconventional design elements: Do not use unconventional design elements such as photos, graphics, icons, or tables which can break formatting.

Failing to review your resume: It is crucial to review your resume before submission to avoid mistakes in formatting, spelling, and grammar as these may compromise your candidacy.

By following these best practices and avoiding common mistakes, you can optimize your Help Desk Support resume for ATS and increase your chances of getting noticed by the employers.

In addition to the relevant soft skills, Help Desk Support professionals are required to have technical knowledge and expertise to provide solutions and assistance to customers. In order to showcase your technical skills, it’s important to create a separate section in your resume highlighting your proficiency in various technical areas. Here are some examples:

Hardware Skills

Help Desk Support professionals must have a thorough understanding of the hardware components of a computer system. This includes knowledge of different types of hardware such as desktops, laptops, printers, and scanners. Additionally, professionals should have expertise in diagnosing hardware issues and providing recommendations for maintenance or replacement.

Software Skills

An important aspect of Help Desk Support is troubleshooting software-related problems. One must have knowledge about operating systems like Windows, Linux, and Mac OS. Additionally, proficiency in software applications such as Microsoft Office and Adobe Suite is a must.

Network and Security Skills

With the increasing usage of cloud technologies and remote work, network and security skills are becoming more and more important. Familiarity with network topology, protocols, and administration is necessary for providing assistance for connecting, configuring, and troubleshooting network and server issues. Knowledge about firewalls, anti-malware software, and data-security measures are also key to addressing the security concerns of customers.

Remote Support Tools

Help Desk Support professionals must be familiar with remote support tools such as Remote Desktop Protocol (RDP), Virtual Private Networks (VPNs), and TeamViewer. These tools enable professionals to provide remote assistance and securely diagnose and troubleshoot customer problems from a distance.

Mobile Devices and Applications

With the shifting trend towards mobile devices, Help Desk Support professionals must also have expertise in providing assistance for mobile devices and applications. Knowledge about smartphone operating systems such as iOS and Android, and proficiency in mobile applications such as email and messaging apps, is a must.

Highlighting your technical skills is an essential aspect of creating an effective Help Desk Support resume. These skills set you apart from other candidates and demonstrate to the employer that you have the required knowledge to troubleshoot and solve customer issues.

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Help Desk Resume: Template for Download & Practical Examples

As a Help Desk Support Specialist, troubleshooting other people’s problems is your bread and butter. But have you figured out how to identify problems in your own resume? Let us give you technical support for once and provide you with some corrective steps for your career!

Help Desk Resume Example MSWord® Download our free Help Desk Support Specialist Resume template in Word and troubleshoot your own career!

Do you like helping others who are struggling with tech woes? Help desk support specialists are your digital superheroes, swooping in to save the day with unmatched IT skills and a proactive approach.

Whether it’s offering remote assistance or orchestrating seamless network operations , these experts are the lifeline in the chaotic digital realm.

Thinking about joining the ranks of these IT knights? Learn with us how to write a resume for IT help that’s as strong as your problem-solving skills. 

Dive in to build a resume that lands you that dream job !

Help Desk Resume Sample

Talented computer support specialists are always in demand. 

It is expected that the need for skilled staff in this field will keep rising in the years to come. In fact, about 49,200 job openings are projected for support specialists each year.

Even so, future candidates need to be aware that this is not your regular 9-to-5 job. Due to the nature of the industry, there is a need for 24-hour availability —nights, weekends, and holidays included. 

If you are looking for remote work , this might be the role for you, as often you will need to connect remotely to fix and troubleshoot user’s problems.

Before we get into the nitty-gritty of how to write a professional help desk resume , we’ve put together an example for you to look over.

[Maria Johnson]

[Help Desk Analyst]

[Chicago, IL 600007 | 111-333-1111 | [email protected]]

>> Summary <<

Dedicated and experienced Help Desk Analyst with over 9 years in the IT field, exceptional problem-solving abilities and technical acumen in various environments. Successfully handled and resolved 20% of help desk cases at the current role, illustrating a strong track record in improving system functionalities and fostering client relationships. Adept at working in high-pressure situations and maintaining a high level of professionalism and efficiency.

• Database Management (MongoDB, MySQL)
• Frontend Development
• JavaScript, JQuery, Node.js
• Hardware Troubleshooting
• Network Configuration
• Operating System Administration (Windows, Linux)
• IT Security Best Practices
• Problem-solving and Analysis
• Knowledge of IBM RS/6000 Systems
• Application and Desktop Support

Help Desk Analyst

Example Co., Chicago IL. 

May 2019 – present

• Expertly fix hardware issues including desktop PCs, printers, IBM RS/6000s, and networks – performed 100+ successful hardware and software repairs per week.
• Manage the 24/7 support for application and desktop software, ensuring a remarkable 98.8% uptime rate.
• Maintained 99% satisfaction rating in monthly end-user scoring through applied interpersonal skills and providing fast solutions in a team of 6.

Help desk Analyst

Hudson, Chicago, IL

February 2016 – April 2019

• Coordinated with onsite technicians and clients to complete replacement of access and switch points at remote sites
• Diagnosed and resolved 20+ computer and printer problems per week in a busy corporate office
• Established positive relationships with 10 new clients
• Completed documentation for projects and training

Certification

CompTIA A+ – issued by Google IT Support, 202

Bachelor of Communication

University of Seattle, Seattle

What’s the Best Help Desk Resume Format?

Help desk specialists stand as the crucial bridge between users and IT teams , dedicating themselves to resolving problems and maintaining optimal system performance daily. 

When crafting your resume, your presentation should encapsulate not just your proficiency but also your unique approach to problem-solving .

The reverse-chronological resume format is the premier choice for Help Desk Specialists. It allows recruiters to follow your career trajectory clearly , showcasing your growth and problem-solving strategies over time. 

This layout narrates your story of adapting and overcoming challenges in different roles , making a strong case for your expertise and abilities.

Regardless of the resume format you choose, ensure to include accurate contact details and utilize a professional, distinct font. Keep your content concise and focused on relevant work experiences and skills, adhering to the principle that less is more. 

Remember, recruiters appreciate succinct resumes that encapsulate vital information without forgoing substance.

If you are having trouble deciding what your resume should include, you can always check out our free help desk resume templates that are bound to help you build your help desk resume.

How to Write a Help Desk Resume Summary or Resume Objective

When starting to work on updating your resume , the first thing to think about is your introductory objective or summary . 

When choosing between a professional summary or a resume objective , you need to consider your experience and background. 

• A resume objective is the best way to give an overview of the skills you possess from your education and your experiences. Moreover, it should include your career goals and aspirations. 
• A resume summary is a more suitable option to outline your skills and work experience. 

Whichever format you decide on, both types of introduction need to be short and precise.

The length of this content should not exceed more than three or four sentences. They should be enough to paint a good picture of you as a qualified potential candidate.

You might consider using a generative AI chatbot like ChatGPT to help you write your resume introduction . You can give the bot a word limit if you are struggling to fit in all the information you want to include. Just make sure you edit the introduction afterward to sound like you.

Help Desk Resume Summary Example

These opening few lines may open endless job opportunities for you, therefore use them wisely. 

How can you catch the recruiter’s attention? 

Study the requirements listed in the help desk job description and try to reflect them by using industry keywords in your introduction

Communicate your value and make the recruiter aware of how hiring you would benefit the company. Use strong, active language to sell your strengths and achievements.

A professional summary should include your current role and how many years of experience you have, along with a metric or two that demonstrates one or more important accomplishments. 

Here is an example of a weak resume summary for Help Desk application.

Enthusiastic help desk analyst looking to gain experience and use personal skills to serve the company’s best interests.

This example is poor because it is overly vague and does not convey any specific skills , experiences, or achievements that would make the candidate stand out as a Help Desk Specialist. 

It relies on generic terms like “enthusiastic” and “personal skills,” which don’t give a clear picture of the candidate’s qualifications. 

Additionally, it mentions the desire to “gain experience,” which could potentially signal to employers that the candidate is not yet qualified for the role.

A good Help Desk resume summary should be written more like this:

Knowledgeable and expert IT professional, with over 7 years of customer support experience, seeking an opportunity to deliver training as a Help Desk Support Specialist. Skilled in providing customer and end-user help desk support by identifying and resolving IT issues in both Microsoft and Apple operating systems. 98% of incident tickets were completed to client satisfaction and within company’s specified time limit.

Highlighting over 7 years of experience in the field , the summary efficiently outlines the candidate’s strong skill set, including familiarity with a variety of operating systems and software packages. 

Moreover, it showcases their customer support background and ability to troubleshoot IT issues, effectively presenting a candidate eager and equipped to contribute as a Help Desk support specialist. 

That final sentence also includes a metric which confidently displays their achievements in client satisfaction and time-management.

How to Write an Entry-Level Help Desk Resume Objective

Preparing a captivating Help Desk Analyst resume objective may be challenging for some, but we have just the advice you need. First off, remember that the objective should illustrate what you can contribute to the company. 

This is the information that should be included: 

• Your motivation for applying
• Name the software you are proficient in
• Provide information on your education and certifications
• Underline what actions you can contribute to the company, perhaps gained from an internship experience, your schooling, or personal programming projects .

Get the recruiter to notice you by using industry terminology and keywords.

Look at the job description and make sure your statement fulfills it.

Entry-Level Help Desk Objective Example

Below is an example of a help desk analyst resume objective to give you an idea of the direction in which you should be heading with yours:

Highly motivated IT graduate seeking a position in a challenging helpdesk environment. Strong communication skills and solid knowledge of Microsoft operating systems and software packages. Looking for an opportunity to put my technical problem-solving skills to use at XYZ company.

The resume objective concisely outlines the candidate’s strengths including skills , as well as their foundation in operating systems and software packages. 

It also conveys ambition and a readiness to grow professionally , emphasizing a desire to use their technical problem-solving skills in a challenging environment. 

This paints the candidate as motivated and eager to leverage their foundational knowledge in a substantive role

How to Describe Your Help Desk Experience

Help desk candidates must remember that content is king when it comes to compiling a resume, regardless of the quantity. 

IT support services encompass a selection of skills that are used in different support jobs in the industry, such as analytical skills , effective communication, the ability to learn quickly, etc. Reflect on skills you possess that you should present in the experience section of your resume. 

To offer you some help, read the useful tips below to understand what an experience section should include:

• Link the qualifications given in the help desk analyst job description to your experience in a skillful way.
• Use a reverse-chronological resume format to list your work experience from the most current position backward.
• When presenting your accomplishments, always use bullet points . Paragraphs appear too heavy for this type of information. Give a clear overview of your experience in no more than five bullet points.
• When writing the experience section, provide information about the previous employment. Name the company that employed you, the position you held there, and the employment duration.
• Simply listing your experience won’t do! Use action verbs to describe your tasks and achievements, and keywords to add texture to your descriptions. 

Help Desk Resume Examples: Experience

Being a help desk support specialist requires providing technical assistance to users.  

Remember to align your experience with the qualifications required by the company.

When preparing a Help Desk Support Specialist resume, you might want to include core competencies like the ability to deploy, configure, and support operating systems on mobile and desktop , a quick-thinking and resourceful nature, and an understanding of information security in user devices and systems.

Here is what your experience section should look like:

Help Desk Technician

Illinois Office of Inspector General, Chicago, IL

2021 – present

• Managed over 10,000 help desk tickets via JIRA, maintaining a detailed equipment inventory using ServiceNow.
• Reduced system downtime by 30% through expert troubleshooting utilizing Windows Troubleshooter and Remote Desktop.
• Elevated customer satisfaction by 25% by offering responsive help desk support and fostering positive customer relationships.
• Consistently exceeded customer satisfaction targets through proactive and adept problem-solving.

Entry-Level Help Desk Resume: Experience Section

Entering the job market as a beginner is not easy. Candidates lack the confidence they need to go up against experience in a rather competitive job market industry. 

The good news is there are cases when companies have chosen to hire entry-level candidates for their fresh views on the industry and the ability to train them from scratch.

When brainstorming your experience section, think back to all the situations when your help was needed with tech support. 

Perhaps you volunteered to maintain the computer network for a local organization ? Or did you complete an internship in the IT sector?

These early experiences can shape us for our future careers and you should link them to the job you are applying for. Let us look at an example of how to do this.

IT Intern XYZ 

School District, Jackson, USA 2021 – 2022

• Supported daily IT operations for a 30-person team, ensuring smooth hardware and software functioning through basic troubleshooting.
• Managed user accounts in Microsoft Active Directory, facilitating new user setups and appropriate access controls.
• Aided in IT equipment inventory and budget management, contributing to efficient procurement processes.
• Created a user-friendly guide to common IT issues, reducing IT department workload by empowering users to solve basic problems.

Is Your Education Section Troubleshooted? It Might Be

Working in IT support demands up-to-date knowledge due to rapid technological advancements. Educational expectations vary based on the role and company. 

For instance, larger software companies often require a bachelor’s degree , while technical roles might need specialized degrees in engineering or IT. 

Beyond formal education, recruiters value relevant certifications, which validate expertise in specific products or systems. Before applying, research a company’s tech stack and seek related certifications. 

Staying informed in the IT landscape , not just relying on experience, can make the difference in landing your desired position.

Help Desk Resume Education Section Example

Now that you know education requirements vary between positions and companies, do a little research on the company you are applying to. 

Review the job description and try to match your qualifications to the ones listed. Include any relevant projects or coursework that can strengthen your application.

To help you understand what the education section should look like , take a look at the below example:

BSc. Degree in Computer Information Systems 

NYC College, New York, NY

• Member of Math Society. 
• Final year project: led the update of computer systems at a local community centre as well as training users.

You can also include any extracurricular activities that might be relevant to the job , such as any technology competitions you might have entered or won at your college or school.

If you have developed any AI skills at college that you can include on your resume, now is the time to show them off. There is a skills gap in the IT sector, so AI skills are in demand!

The Best Help Desk Skills for a Resume

Help desk support employees trace and detect unexpected problems and then create apt solutions for them. Due to the nature of the job—help desk—patience is a necessary virtue. 

Working with a large number of teams requires them to be calm and able to communicate with all types of clients . Some of the most important qualities these employees should have include:

• Listening skills —This skill is high on the list. If support teams don’t understand the customer’s problem, then they won’t be able to fix it. Careful listening encourages asking the right questions to clarify a certain situation. Make sure you demonstrate your active listening skills in your resume.
• Customer-service skills —Getting calls from users frustrated with the hardware or software is not easy, which is why a help desk specialist needs to be patient and sympathetic with all clients. 
• Speaking skills —Not everyone understands technical language and support teams need to explain the solution in the simplest terms possible, so the users understand it. 
• Problem-solving skills —You must know how to locate the problem, analyze it, and offer a solution.

For roles within IT, it can be beneficial to list the software you are proficient in and technical skills you have at the top of your resume , just after the opening summary or objective. Recruiters will need to know this information first.

Find all the key hard and soft skills future help desk employees are looking for below.

Soft Skills

• Problem-solving
• Collaboration skills
• Multi-tasking
• Meticulousness
• Organizational skills
• Active listening
• Critical thinking

Hard Skills

• Technical Support
• Computer Literacy
• Google Suite
• Microsoft App Knowledge
• Email Support
• Database Management (Apache Hive, Elasticsearch, MongoDB, Oracle PL/SQL)
• User Interface and Query Software Proficiency (Amazon Redshift, Blackboard, ServiceNow, Transact-SQL)
• Experience with Development Environment Software (Apache Kafka, Apache Maven, Microsoft .NET Framework, Microsoft PowerShell)
• Operating System Expertise (Apple iOS, Bash, Microsoft Windows Server, UNIX Shell)
• Web Platform Development (Django, Google Angular, Microsoft ASP.NET, Spring Framework)

Select the best help desk resume skills that reflect those given in the job description. These skills have to reflect your proficiency in the job at hand. Don’t try to oversell your skills—recruiters have a nose for lies that appear on resumes . 

How to Add Other Sections for an Effective Resume

Extra sections can give recruiters an idea of who the candidate is outside their academic and professional profile. 

Again, when thinking about what to put in this section, always connect the information to the job you are applying for .

Give an overview of projects you have completed and industry organizations you belong to. If you haven’t listed your certifications in the the education section, you can create a subheading to list them here.

Help Desk Resume Samples: “Other” Sections

Below is an example of how you might include extra sections. Remember that any certifications or volunteer work should also be listed in reverse chronological order.

Continued learning

• Completed various engineering and IT courses, focusing on network management and data security, XYZ University, 2019-2021
• ITIL Foundation Certification, awarded by AXELOS Global Best Practice, 2020
• Microsoft Certified: Windows Server Fundamentals, Microsoft, 2021

>> Languages <<

Fluent in English, Italian, and German, offering a strong advantage in multilingual IT support environments

>> Personal Interests and Endeavors <<

Regular participant in community tennis and basketball leagues, demonstrating teamwork and leadership capabilities

Checklist to Keep in Mind

If you have followed all the instructions we have provided in the guide above, you should have no trouble creating an impressive Help Desk resume.

Go through our key takeaways to make sure that you have covered all the aspects for updating your resume :

• Use a professional font and strong keywords to attract the recruiter’s attention when presenting yourself.
• Choose the reverse-chronology resume format as the best form of presenting your professional experience.
• Write a strong resume objective or summary to introduce yourself
• Use the experience section to emphasize your accomplishments and the impact that you made in any of your previous positions.
• Include the skills that highlight your strengths, talents, and software proficiency
• Use Extra Sections to present projects, continued learning, and other information relevant to the application.
• List all your degrees, licenses, and certificates that will make you stand out in the crowd 

Don’t forget to check out our other resume examples and a variety of modern and professional templates to help you make your own!

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Resume Worded   |  Career Strategy

Help desk resume summary examples.

Approved by hiring managers, here are proven resume summary examples you can use on your Help Desk resume. Learn what real hiring managers want to see on your resume, and when to use which.

• Entry-Level Help Desk
• IT Help Desk Coordinator
• IT Service Desk Manager
• IT Support Specialist
• Network Support Specialist
• Senior Help Desk Analyst
• Technical Support Analyst
• Help Desk resume templates
• Similar summary examples

Help Desk Resume Summary Example

Job-specific expertise.

The mention of being a 'Help Desk professional' gives a clear hint to recruiters about your job-specific expertise. It's important to use industry-specific job titles to ensure your resume makes it past ATS (Applicant Tracking Systems), which are programmed to look for specific keywords.

Highlighting specific accomplishments

When you mention that you 'implemented a new ticketing system', it says much more than just telling you're skilled. It showcases your proactive nature and your ability to bring about positive changes in your work environment. Not to mention, it's a great way to quantify your impact.

Showcasing managerial abilities

By stating you have experience 'training and managing a team', you demonstrate to employers that you possess leadership skills. This is especially important for roles that require supervising or mentoring others.

Stressing on performance metrics

Mentioning how you've 'reduced issue resolution time by 25%' gives recruiters a tangible example of how you can improve processes. Quantifying your achievements like this helps employers understand the potential value you can add to their organization.

Displaying knowledge of software

When you mention experience in 'supporting enterprise-level software applications', it suggests a familiarity with complex systems. This indicates to recruiters that you can handle challenging IT environments and troubleshoot a variety of issues.

Entry-Level Help Desk Resume Summary Example

Capitalizing on education.

As an 'Entry-Level Help Desk' professional, highlighting your educational background in IT is a smart move. This instantly communicates to employers that you have a solid foundation of IT knowledge, despite being entry-level.

Showcasing early achievements

'Developed a user-friendly FAQ section', this is a great way to demonstrate your initiative and problem-solving skills, even if it was during an internship. Employers value candidates who can show tangible results, regardless of the setting.

Leveraging your involvement

Mentioning that you 'assisted in a major system migration project' underlines your ability to participate in large-scale initiatives. Even if you were assisting, it still shows that you're capable of handling major projects.

Rapid learner

'Quickly learn new software systems' - This shows that you're adaptable and willing to expand your knowledge base. These are highly valued traits in the ever-evolving tech industry.

Industry-spanning experience

Experience in 'multiple industries including finance and healthcare' demonstrates your ability to adapt to different work environments and understand the unique IT needs of various sectors.

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IT Help Desk Coordinator Resume Summary Example

Define yourself and your strengths.

Starting your summary with your job title and a key strength, 'juggling multiple tasks and deadlines,' sets the tone. It tells recruiters what you do and what you're specifically good at.

Demonstrate your problem-solving abilities

By explaining how you 'implemented a new shift scheduling system,' you demonstrate your problem-solving abilities. Including the direct result of your actions, in this case, 'improved 24/7 coverage by 100%,' further solidifies your claim.

Exhibit your coordination skills

Coordinating support for multiple office locations is no easy task. By highlighting this, you show your ability to manage complex operations and cater to diverse needs, indicating adaptability and effective coordination skills.

Showcase your leadership skills

Managing a team of technicians requires leadership and people management skills. Mentioning this conveys that you're not only good at technical work but also at managing people, which is a valuable combination.

Highlight relevant industry exposure

Experience in fast-paced tech startups sends a clear message - you're adaptable, can handle pressure, and are comfortable in a dynamic environment. It's a great way to demonstrate your fit for similar future roles.

IT Service Desk Manager Resume Summary Example

Leadership in it service.

Being an 'IT Service Desk Manager' with a record of transforming underperforming teams showcases your leadership skills and problem-solving abilities. It conveys that you can take charge and bring about positive changes.

Training initiatives

'Introduced a new training program' demonstrates your commitment to improving team performance. Training is often overlooked, but it's an excellent way to increase productivity and enhance team skills.

Global team management

'Managed a global team of 20+ service desk analysts' shows that you can handle large teams spread across different locations. This requires excellent communication and coordination skills, making it a key selling point to recruiters.

Cost-saving measures

'Reduced IT expenditure by 15%' shows that you're not only technically proficient but also mindful of the business side of IT. This ability to balance technical needs with budget constraints is a valuable trait.

Broad software environment experience

'Experience in both SaaS and traditional IT environments' shows that you're adaptable and have a wide range of skills. It suggests that you can handle IT service management in diverse technology landscapes, making you a versatile candidate.

IT Support Specialist Resume Summary Example

Technical prowess.

As an 'IT Support Specialist', it's crucial to highlight your technical abilities upfront. It implies a broad set of skills, from troubleshooting hardware and software issues to network administration.

Preventive measures

'Implemented a proactive maintenance schedule' shows that you not only solve problems after they arise but also work to prevent them. This approach can save companies significant resources in the long run, making it a desirable trait.

Vendor management

'Coordinated with vendors' is an important detail for companies that rely heavily on external suppliers. It suggests you're capable of maintaining beneficial relationships with vendors while ensuring timely updates and services.

Infrastructure management

'Managed IT infrastructure for 200+ workstations' shows that you're capable of overseeing large-scale operations. This paints you as a candidate with experience in handling significant responsibilities.

Crisis management

Being known for 'efficiently managing high-pressure situations' is a huge plus in any IT role. IT issues can often be urgent and stressful, so recruiters will appreciate a candidate who can remain calm and effective under pressure.

Network Support Specialist Resume Summary Example

Paint a clear picture of your role.

Mentioning your exact job title, like 'Network Support Specialist', in the summary breeds clarity from the start. It helps recruiters quickly match your profile with the job description and understand your expertise level. Plus, it increases your chances of getting picked up by Applicant Tracking Systems (ATS) due to keyword matching.

Showcase your major achievements

'Designed and implemented a network upgrade' is a perfect instance of demonstrating your impact. Not only does it show your technical skills, but it also illustrates how you've applied them. Remember to include quantifiable results, as it gives a sense of scale to your accomplishments.

Highlight critical responsibilities

Pointing out that you've 'managed network security' for a financial institution speaks volumes. It shows that you can be trusted with significant responsibilities and can handle high-pressure environments.

Establish leadership capabilities

Managing cross-functional teams is a complex task. By stating this, you prove that you have solid leadership and coordination skills. Such a trait is highly valued, especially in roles that require collaborative efforts.

Emphasize industry experience

Stating that you've worked in highly regulated industries like finance and healthcare gives you an edge. It not only shows your adaptability but also your understanding of industry-specific challenges and regulations.

Senior Help Desk Analyst Resume Summary Example

Seniority matters.

Identifying yourself as a 'Senior Help Desk Analyst' instantly communicates your level of experience to recruiters. This can be a deciding factor for hiring managers when weeding out less experienced candidates.

Innovation in action

'Introduced an AI-based chatbot' - here's an excellent example of leveraging technology to solve problems. This indicates your tech-savviness and forward-thinking approach, both qualities highly appreciated in the IT world.

Proof of leadership

The phrase 'managed a team of 10 technicians' not only demonstrates your leadership skills but also shows that you can handle a larger team, which is crucial for higher-level positions.

Customer-centric attitude

Having a '95% customer satisfaction rating' speaks volumes about your ability to handle customers effectively. In a help desk role, customer satisfaction is often the most critical performance metric.

Cloud knowledge

Having experience in 'supporting cloud-based infrastructure' shows that you're up-to-date with the latest technologies. This is particularly important in IT roles where technology evolves rapidly, and staying current is critical.

Technical Support Analyst Resume Summary Example

Problem-solving reputation.

A 'Technical Support Analyst' with a reputation for resolving issues quickly signals to recruiters that you're efficient and reliable. A good reputation is often built through consistent performance, which recruiters love to see.

Process Implementation

'Implemented an ITIL-based incident management process' indicates that you're familiar with industry-standard frameworks and can utilize them to improve processes. This suggests a strong understanding of IT operations and a strategic mindset.

Supporting large organizations

'Led the IT support for a 500+ employee organization' - handling IT support in large organizations often means dealing with a wide variety of issues and managing resources effectively. This statement showcases your ability to operate at a large scale.

Vendor relationship management

'Managed vendor relationships' suggests that you're experienced in dealing with third-party suppliers, which is often a crucial part of an IT support role. It shows your ability to negotiate and collaborate, ensuring resources are procured efficiently.

Varied work environments

Having 'experience spans startups and large corporations' shows your adaptability. Different work cultures demand different approaches, and recruiters will appreciate a candidate who has successfully navigated both.

Help Desk Resume Templates

Desktop support.

Service Desk

Administrative Resume Summary Examples

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Administrative Resume Objective Examples

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Administrative Resume Guides

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IT Help Desk Support Resume Samples

The role of an IT Help Desk Support is to provide technical and troubleshooting assistance for issues pertaining to System hardware, software, mobile devices or other tools. A typical sample IT Help Desk Support Resume highlights duties such as – providing technical assistance through phone or email, performing remote troubleshooting service through diagnostic techniques, delivering effective solutions, providing accurate information on IT product and service, following up and updating customer information and status; installing computer peripherals and training computer users.

Some of the essential skills considered valuable by employers include –proven work experience, outstanding working knowledge of database, remote control, and office automation products; ability to diagnose and solve technical issues , a good understanding of tech products, mobile devices, and computer systems , and customer-oriented approach. The level of education varies based on employer, but most of the candidates hold a college degree in the relevant subject.

• Resume Samples
• IT Help Desk Support

Junior IT Help Desk Support Resume

Objective : Junior IT Help Desk Support professional with 4 years of experience is seeking to work as an IT Business Analyst in a challenging and professional environment and allowing expansion in areas of expertise or other domains of Technology.

Skills : MS Word, Excel, PowerPoint, Outlook, Explorer, Problem Solving: Troubleshooting Network Problems, Internet Connection Issues, Printer Connection Errors, And Login Problems Hardware/Software: Changed And Replaced Various Computer Components.

Description :

• Assisted in determining requirements and developing plans to ensure smooth installation and documentation of new software and applications.
• Performed analysis/troubleshooting of pcs peripheral devices including printers.
• Performed scans on PCs ensuring network devices are 100% compliant with latest security patches.
• Scheduled, tracked and deployed Windows 7 to over 250 desktops for employees on the network.
• Performed capture and restore of users profiles using Microsoft System Configuration Management (SCCM).
• Installed software applications manually and through SCCM on desktops.
• Created a developing knowledge base of common user issues, descriptions and resolutions.
• Researched and implemented wireless presentation prototypes for use by executives.
• Repaired computers, laptops, and networks, with knowledge of all the hardware and software involved in a dormitory environment.

Senior IT Help Desk Support Resume

Summary : Senior IT Help Desk Support professional with 8 plus years of experience is looking for a position where I can use my experience and knowledge of new IT methodologies to provide quality customer service for the growth and success of the company.

Skills : CP/IP, UDP, ICMP, DNS And Network Management Tools, Ticketing System, CISCO Routers And WAN Communication Protocols, Excellent Software And Hardware Computer Knowledge, Effective Time Management And Prioritization, Team Working, Effective Team Dynamics.

• Providing the support for all help desk related task including answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and troubleshooting printer issues and resolving difficulties 
• Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies across a global company.
• Configuring and installing the Windows workstations and Macintosh operating systems in response to the demands of a complex network design.
• Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end users issues.
• Installing, certifying and troubleshooting the campus and remote-campus network cabling infrastructure including, a wide variety of local area network equipment and software.
• Training the end-users on the use and features of the various operating systems and applications on various platforms.
• Demonstrating the customer service skills, such as actively listening to customers in order to understand each issue and situation, providing proper follow-up and status updates.

IT Help Desk Support Resume

Headline : Great Customer Service Skills. Detail oriented and highly energetic IT Help Desk Support professional with 5 plus years of experience in the IT domain is seeking a position with a reputable company where I can utilize my education and training to go further in technology.

Skills : Customer Service, IT, SEO, Inside Sales And Support, Public Speaking, Business To Business Sales, Public Trust Clearance , Remedy, CRM, Website Design, Microsoft Office

• Assisted and supported the IT service desk for Chicago Public Schools, Charter, and Contractors. Provided quality customer service to clients.
• Used active directory to unlock and reset windows passwords, created user accounts and assigned passwords, group policies, created and reserved static IP address through DHCP server tools, bound clients through VPN.
• Provided support for go-live date for the POS system, software deployment, installation, upgrading, user support, hardware repair, malfunction troubleshooting, reports.
• Worked with the configuration of USB devices and new monitors, new registers and peripheral devices, LAN, created service request tickets on footprints and escalated the unresolved issues.
• Demonstrated the ability to analyze, develop and implement technological solutions using software, client/server architectures, databases, and Microsoft Excel advanced functions. 
• Assisted the users with the installation and configuration of desktop/laptop computers and peripheral equipment and software within established standards.
• Worked with infrastructure staff to determine and resolve problems received from clients.
• Worked with vendor support to resolve technical problems with desktop computing equipment, software and IT related hardware.

Jr. IT Help Desk Support Resume

Objective : IT Help Desk Support is responsible for responding to customers’ technical needs. This includes assisting them with any issues with their systems, including hardware, software and network configurations. This role is responsible for managing the IT support center, including a range of support services and their associated costs.

Skills : Active Directory, Imaging, JIRA, MAC, Maintenance

• Responsible to resolve queries of customers through e-mail, phone, and chat within established TAT.
• Managing and taking ownership of the resolution process for all customer related issues.
• Recognizing the problems outside the CHD environment and escalating to the respective functional support groups.
• Using the appropriate tools to document all pertinent details of support inquiries: HP Service Manager Ticketing System, Outlook, PHI Tracking Tool, etc.
• Maintaining up to date knowledge and assimilate quickly to product enhancements and releases.
• Understanding and complying with security and support policies and procedures.
• Troubleshooting, repairing and upgrading the mission-critical PC and MAC computers, peripherals, and mobile devices.
• Troubleshooting, installing and upgrading the software applications and operating systems on network attached computers.
• Installing the computer peripherals and setup software and the operating system to allow computers to connect to the network and computing resources.

IT Help Desk Support Technician Resume

Objective : Junior IT Help Desk Support professional with 2 years of experience is seeking to obtain a position utilizing my strong technical background with an emphasis on high performance.

Skills : Hardware: Desktop And Laptops, Printers: Lexmark And HP LaserJet, Software: MS Office And Active Directory, Operating System: Server 2012 And Windows7, Mail: Lotus Notes And Exchange, Ticket Tracking: Remedy And ServiceNow, Main Frame: AS400, Citrix And Feps, Provided Both Hardware And Software Technical Support

• Created and escalated the incidents, and service requests influenced by ITIL in heat ticketing system.
• Supported and troubleshoot Office 365 migration for internal and remote users with their corporate devices and mobile phones.
• Triaged and begin the critical incident process for IT infrastructure and service outages.
• Supported locations all over the US as well as locations in Canada, Mexico, and offshore locations such as Kochi India.
• Responsible for answering incoming calls from the healthcare provider community.
• Ensured calls are handled completely and professionally. Properly documented each call and provided resolution within 24 hours.
• Escalated the calls as required by program guidelines. Interacted with all team levels and participated in the communication, maintenance, and changes in new and current program materials.
• Provided prompt and accurate responses according to service level agreements.
• Proactively identified the opportunities to improve upon existing process flows.

IT Help Desk Support II Resume

Headline : IT Help Desk Support professional with 5 plus years of experience is seeking to contribute to the overall success of a company in a position of diverse responsibility which, requires strong organizational, planning, problem-solving and follow-through skills.

Skills : Networking: Internet Protocols, Routing Protocols, DHCP, DNS, TCP/IP, Web Servers, Technical Troubleshooting, Hardware Configurations. Offshore Team Collaboration, Software Installs, Preventive Maintenance, User Support, Technical Support, Customer Service.

• Assisted with setup, structuring and support of the service desk after bringing it back in-house to assist 500 local, national and global internal users with basic troubleshooting and problem-solving.
• Installed and set up, repaired desktops/laptops for the upgrade, replacement, maintenance.
• Used Team Viewer to remote into users PC for desktop support, hardware troubleshooting (laptops/PCs/printers, subway POS), test software releases, installations, error resolutions, LAN configuration, back up, imaging, restoring, clearing cache, tune-up PC.
• Created restoration points, input tickets into footprints and documentation, incident tickets and description for training purposes, backups, recoveries.
• Acted as a liaison between desktop support and technical support team to get users issues resolved promptly, participated in customer/employees technical troubleshooting through calls.
• Responsible for assisting employees with iPhone email setup and troubleshooting.
• Responsible for shipping out and receiving/documenting newly received equipment for the entire department.

IT Help Desk Technician Resume

Objective : IT Help Desk Support with 3 plus years of experience in the IT domain. Excellent communication and organizational skills, strong technological and interpersonal skills. Solves problems quickly, resolves conflicts and meet deadlines while working independently or with a team. Ambitious and eager to learn to prove to be a positive asset to your organization.

Skills : Hardware: Desktop And Laptops, Printers: Lexmark And HP LaserJet, Software: MS Office And Active Directory, Operating System: Server 2012 And Windows7, Mail: Lotus Notes And Exchange.

• Provided internal tier one support for the hardware and software issues of over 25,000 associates in branches and back offices across a 16 state footprint.
• Troubleshoot and corrected the issues with hardware, OS software, and applications.
• Resolved issues such as no internet, networking connectivity, printer and new pc installations.
• Acted as initial point of contact for user support calls to the IT service desk such that all calls are logged correctly and promptly allocated appropriately within the IT team.
• Provided first-line technical support when handling calls, in order to provide time-of-call resolution to calls whenever possible.
• Provided an ad-hoc service to users of all computer systems, troubleshooting and resolving systems problems.
• Carried out a prescribed program of system performance monitoring, measurement, management, and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands.
• Assisted in the maintenance of the service desk knowledge base.

IT Help Desk Support (Intern) Resume

Objective : IT Help Desk Support professional with 2 plus years of experience is looking to obtain a challenging position in a fast-paced environment that will allow me to extend my skills in communication with customers, organization, and leadership.

Skills : Microsoft Suite, Office Management, IT Management, Customer Service, Investigations, Windows 7, Windows 10, Networking And Office

• Unlocking the user accounts and resetting the passwords, performing troubleshooting duties for end users.
• Verifying and maintaining the user accounts through active directory, issued SQL hot ids for qualified users.
• Remotely troubleshooting and diagnosing the user laptop and desktop computers by using Dameware, directing the users on self-diagnosis.
• Remotely pushed software to user computer by using System Center Configuration Manager (SCCM), pushed various software applications (Adobe, Adobe Acrobat, Microsoft Office).
• Navigating through various mainframes to keep user accounts current and functioning.
• Receiving an average of thirty-three calls a day, document each call and incident through service now ticketing system.
• Monitoring, troubleshooting and ensuring the timely completion of internal and external help desk tickets.
• Examining and resolving the customers’ and corporate and store employees’ issues.

Summary : Detail-oriented IT Help Desk Support professional with 10 plus years of experience in the most popular systems support. Highly motivated and committed to maintaining a business technical progress with integrity. Proven ability to troubleshoot and solve problems.

Skills : Windows XP, Windows 8, Windows Vista, Windows 7, CompTIA A+, Computer Hardware, Windows Server 2003, Windows Server 2008, Windows 10, Zebra Printers, HP Printers, Cisco Meraki, Cisco Phone, Android Tablets, Android Phones, Helpdesk Support, Red Prairie Warehouse Management Software, Lansweeper, Casezilla Ticket Software, Footprints Ticket Software, AirWatch, Samsung Knox

• Handling IT help desk support with a positive attitude towards technical problems with software, passwords, network drives, company websites, hardware(pc, mobile devices, desk phones).
• Utilizing administrative rights for software help(repair, recovery, upgrade, access), network access, global access, and remote connection.
• Checking (called and/or e-mailed) with users on tickets that were escalated to company support groups.
• Communicating with the company support groups to update, expedite resolution of a ticket, and resolve tickets.
• Creating and managing users via Active Directory, Microsoft Exchange, I3 phone system (SIP stations), Microsoft Dynamics CRM.
• Configuring and installing the hardware and software and determining any associated issues.
• Troubleshooting the VoIP phone technologies such as ShoreTel, Cisco, and Etherspeak.
• Providing support for employees across the company.
• Troubleshooting printers, network, and computer issues.

Summary : IT Help Desk Support professional with over 7 plus years of experience in the IT industry working in several different areas including IT support, computer and electronics repair/maintenance, end-user training, and Microsoft Active Directory user administration. I am an outgoing, customer-service oriented team player that enjoys working with people. I am also fluent in both Spanish and English.

Skills : IT, Hardware, Hardware, Spanish, English, Active Directory, Active Directory, Electronics, Windows, Printers

• Provided technical support to customers via telephone, email, remote connection, personal assistant, and through SCSM ticketing system.
• Helped customers identify and resolve issues regarding general computer problems, printing, internet access, emails, network drives, remote connections, smartphone settings, etc.
• Responsible for applying windows and anti-virus updates to computers and servers in the high-security area.
• Created help desk documentation with step by step instructions on how to resolve some of the most common computer problems.
• Responsible for diagnosing and repairing circuit boards for industrial printing equipment, computer motherboards, and any other malfunctioning electrical equipment in need of service.
• Print server administrator, install or uninstall printers, clean errors, updated printer drivers.
• Responsible to prepare new equipment for new hiring even from a fresh load of windows and programs or multiple setups of computers with Acronis to load images.
• Prioritized and responded to help desk tickets using proper recording practices.
• Assisted with laptop and mobile device set-up, imaging, and installation, as required.

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What Are Help Desk Mission and Vision Statements?

Help desk & customer support specialists

The ProProfs Help Desk Editorial Team is a diverse group of professionals passionate about help desk management. We update you on the latest trends, dive into technical topics, and offer insights to elevate your business.

Imagine your employees coming to work each day full of purpose and with a strong belief in your company’s values. They strongly relate to the good that your brand brings to the world and think they have found the most valuable thing – “ meaning in life ”. 

Sounds like a Disney movie, right? Well, it can be a reality too. 

Employees and customers can be genuinely inspired with the right help desk mission and vision statements . It helps you communicate what your business has set out to accomplish and how you wish to make their lives better. 

When help desk mission statements are written with intent and clarity, they can motivate your customer service team to turn your aspirations into reality. Moreover, customers are attracted to brands that have a strong sense of purpose. 

While you might adopt the best help desk software and automation technology, without the right mission, your team is directionless. So if you are looking to turn your visionary ideas into meaningful statements, this blog will offer all the help. We will understand the importance of mission and vision statements, discuss tips to create them, and finally explore some examples that will leave you inspired. 

Let’s do this! 

What is a Mission Statement? 

A mission statement defines your company’s purpose and its primary goals. These statements are set in the present tense and explain the “Why” of your business – why does your business exist? Why do you sell what you sell? For ease of communication, mission statements should be short, written in simple language, and powerful. 

Mission statements are written for the members of an organization, customers, business partners, investors, and other key stakeholders. Moreover, they can be written to communicate the purpose of your overall business, an internal department (such as customer service, sales, marketing, etc.), or to define the goals of long-term projects or initiatives. 

Let’s understand this better with mission statement examples from popular brands.

Apple Mission Statement:  

  “To bring the best user experience to customers through our innovative hardware, software, and services.” 

Starbucks Mission Statement: 

“To inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time.”

What is a Vision Statement? 

Vision statements focus on your organization’s broader goals and aspirations. Although vision mission statements might appear to be the same, there is one major difference. Unlike mission statements, vision statements look forward and create an image of the place an organization wishes to be in the future. 

These statements are designed to be uplifting and motivating for the employees who work for your brand and even the customers who have been associated with you for years. While drafting vision statements, you can consider these questions:

• What bigger problem are we trying to solve?
• Where is our business headed?
• If we achieve all our goals, where will we reach 10 years from now?

Here are the vision statement examples from the same brands: 

Apple Vision Statement:  

“To make the best products on earth, and to leave the world better than we found it.”

Starbucks Vision Statement: 

“To establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow.”

What Are the Three Parts of a Mission Statement?

Even though a mission statement includes only around 15-30 words, it can be challenging to strike the right cords. If you are struggling to clearly and concisely get your ideas together, this section will make all the difference. Here are three parts of a mission statement you need to know: 

Target Audience: Before creating your sample mission and vision statement, you need to know your target audience. Who are the people you are trying to sell your products or services to? The knowledge of your target audience is the first component that must be explored when composing a mission statement. 

Your Contribution: The next component of a successful mission statement explains how your business will help your target audience solve their problems and attain success. Specifically, how your product or service offerings will make a difference in the lives of your customers, employees, or business partners. 

Uniqueness: What is your brand’s unique selling proposition (USP)? In your mission and vision statements, you must communicate what makes your product or service unique in the marketplace. Why should customers buy from your brand rather than from your competitors? 

Help Desk Mission and Vision Statements

The help desk team is an important business department that has the responsibility of supporting internal employees and external customers. Therefore, to keep your team moving in the right direction, you need to create the best help desk mission and vision statements. 

You need to ensure that these statements are well-understood by everyone in your department – right from an intern who has just joined you to the customer support manager who has decades of experience. If employees themselves have no clarity, forget about “selling” the idea of your vision and mission statements to customers or other stakeholders. 

Now, the “ mission statement ” of your team should reflect your purpose. Your help desk team’s purpose can be to reduce agent efforts, adopt the latest technology, improve the customer experience, offer uninterrupted IT support to employees, and so on. These statements should be focused on the present and not on the future. 

On the other hand, your help desk “ vision statement ” should focus on what your team wishes to achieve in the long run. Although these are aspirations, they still need to be achievable so that every employee finds them realistic. An unrealistic vision statement can reduce your team’s confidence and negatively impact their productivity. 

Why Create Help Desk Mission Statements? 

A customer support mission statement encompasses your entire support department or a particular project. Let’s discuss some top benefits of a mission statement: 

Attract the Right Talent 

When looking for a job, many customer support professionals refer to your team’s mission statement to decide if they want to apply for the job or not. A lot of talented and career-oriented professionals can relate to your mission and vision statements and get involved with your business. This way, you can attract like-minded people to your team and deliver top-quality customer service. 

Improve Performance

Besides the daily employee roles and responsibilities, customer service mission statements provide a broader goal for your team members. The statements are powerful enough to motivate your team and improve their performance. The right mission statement helps you foster an environment that encourages every team member to deliver high-quality work and meet customer as well as employer expectations. You can easily monitor your team’s performance using customer support software and measure individual productivity. 

Reduce Stress

We all know that customer support is not an easy occupation. You always have to deal with difficult customers who are angry because of something as small as a product delivery that was probably delayed by an hour. In such a case, mission and vision statements can help your employees rise above the situation and see the bigger picture. Such statements teach agents that they must be patient and focused on the goal despite any challenges. 

Build a Community

Well-curated services mission statements can help your business build a community of like-minded customers, prospects, investors, and business partners. People who share a similar mission will be automatically attracted to your company’s goal and would like to be associated with you. For instance, when customers believe in your mission of “delightful customer service”, they would like to engage with your brand and buy from you without thinking much about the price. 

How to Create Service Desk Mission Statement: Tips & Best Practices

When you are writing a mission statement, a lot is at stake as it will be read by your existing customers, employees, prospects, business partners, and other important people. 

To make every word count, here are some tips and best practices you can use: 

1. Keep it Simple, Short, & Jargon-Free

For superior communication, your service mission statement should be short and written in simple language- the language that is spoken by the majority of your target audience. 

Your company’s purpose, philosophy, or reason for existence are heavy topics. However, the real art is in creating a mission statement that everyone can understand. 

The purpose of these statements is not to sell or pitch how you are ten times better than your competitors. Therefore, instead of creating a long essay that no one wants to read, create something that is concise, powerful, and easy to comprehend. 

2. Find Out How Employees Perceive Your Mission Statement 

Are your employees inspired by your customer service vision or do they feel it is full of “the obvious” and repetitive? 

Even if your mission statement is directed towards your customers, it has a lot of influence on your customer service employees. Therefore, while establishing your team’s mission, you must take their opinions into account. 

You can hold a meeting with your teammates and discuss what they like or dislike about the existing mission. If you are on the verge of creating a new one, don’t forget to ask employees what they would like to include and implement their suggestions. 

3. Think Long Term & Don’t Limit it 

A long-term vision gives your entire team a sense of direction and connects every decision you make with something larger. Thinking ahead helps you look past temporary issues and avoid stress. 

The service desk mission statement is an investment in your brand’s future. Make sure it reflects your present as well as future goals. 

In addition to a long-term perspective, you must not limit your purpose to a particular geographical area, consumer segment, or time. For instance, look at this statement, “We want to provide exceptional service to the people of Seattle.” A limited statement like this will prevent you from expanding and growing your business. 

4. Market Your Mission Statement

There is no point in creating a perfect mission statement and then keeping it in closed drawers. Your target audience must know about your customer service mission so that they can resonate with your goals and purpose. 

Mission statements are a crucial component of the branding of your overall business or department. Just the way you use your logo or tagline, make sure your awesome mission statement gets the attention it deserves. 

As soon as you finalize your mission statement, make sure the world hears about it. Share it as an image on Facebook, tweet about it, and create an “Our Mission” section on your website. To leave a lasting impression, you can even add your team’s pictures and let your customers relate to your story. 

What Does a Good Help Desk Vision or Mission Look Like? 

Help desk mission and vision statements need to be unique and distinctive based on what your business stands for. Simply copy-pasting someone else’s vision will do more harm to your business than good. Here are some sample mission and vision statements that you can take inspiration from: 

10 Help Desk Mission Statement Examples:

• We are dedicated to the highest quality of customer service to help customers enjoy a meaningful experience, always.
• To prioritize customer success and make this world a better place.
• To offer rigorous training to support professionals and enhance the customer service experience.
• To be the most customer-centric company, where customers can find solutions to their problems without any trouble.
• To maximize repeat purchases by supporting customers 24×7.
• To enhance customer retention by improving the post-sales support experience for every customer.
• Inspire every customer to shop online with zero frictions.
• We work day in and day out to make our company the world’s most respected service brand.
• To foster the right community where people can engage, interact, and learn together.
• It is our duty to lend a helping hand to the people who drive our business forward.

10 Help Desk Vision Statement Examples: 

• To become the most customer-centric organization in the world.
• To deliver “trust” through customer service and inspire millions of people.
• To become a world-class team with the help of the latest technology.
• To drive profitable business growth while creating a positive impact on the lives of millions of people.
• To embrace rapid innovation and improve the way people interact with our products and services globally.
• Our vision is to help customers make the best use of what we sell.
• To always put people at the center of what we do.
• To become a world-class brand that is known for superior IT infrastructure and support.
• To become a brand known for affordable products and great customer service.
• To create the perfect blend of human and artificial intelligence-powered support.

Turn Help Desk Mission Statement into Action

Even if it’s just a couple of words, the right mission statement can give your customer service team a lot of value. Not only can it outline your company’s present goals but also help your team express your hopes for the future. 

To draft the best help desk mission and vision statement, keep your language simple and jargon-free. Think about the long-term and understand how employees react to it. Also, revisit your goals from time to time and see what needs to be updated.  We are sure that the help desk mission and vision statement examples shared in this blog will help you create your own. Don’t forget to market it on your website, social media, and even during customer service interactions to spread the right message.

About the author

Proprofs editorial team.

The ProProfs Help Desk Editorial Team is a passionate group of customer service experts dedicated to improving your help desk operations with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your customer support initiatives.

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How to Write a Personal Statement for College (15+ Examples)

Reviewed by:

Former Admissions Committee Member, Columbia University

Reviewed: 4/25/24

Are you struggling to write your college personal statement? You’re in luck! Read on for a complete guide on how to write a strong personal statement.

Writing a personal statement can feel daunting. May students struggle to frame themselves the way they want to — and we get it! It’s not always easy to talk about yourself. With that said, how do you write a compelling personal statement?

We’ll review how to write the perfect personal statement, from what colleges look for to successful examples of personal statements. If you still have questions by the end, you can always set up a free consultation with one of our admissions experts to kickstart your college application. 

Let’s get started!

What is a Personal Statement?

A personal statement is a college admissions essay, providing you with the opportunity to sell yourself in the application process. It shares information beyond what admissions committees have already seen in your other application materials.

This is your chance to show colleges your personality, strengths, and what matters most to you. Generally speaking, there are two types of personal statements:

A general personal statement is an open-ended essay with very few constraints, sometimes with no prompt or word count. While this type of personal statement allows you to write about whatever you want, it should tell admissions committees about you. General or open-ended personal statements are common in med or law school applications.

A response personal statement is an essay answering a specific question and is more common for college applications. These questions guide your writing but are geared toward getting to know you. For example, you may be asked, “What matters most to you, and why?” or “How have your life experiences led you to your current interests or goals?” 

Think about a story, moment, or lifestyle change that has shaped who you are today or influenced your educational and career goals. These experiences often make great personal statement topics! 

Why Do Colleges Ask for a Personal Statement?

Colleges ask for personal statements to have the applicant present themselves to the admission committee, beyond their grades on paper. Essays humanize candidates, allowing them to express themselves and their passions. 

Your personal statement can give you a competitive edge against other candidates if it stands out. When brainstorming topics, consider the unique experiences you’ve had that have shaped who you are. 

What to Include in a Personal Statement for College

Before getting started, include all the necessary information you want admissions committees to know. Your personal statement could answer some or all of the following questions:

• What is something unique in your life that has shaped you into who you are today? (Consider your culture, heritage, hometown, health, family traditions, hobbies, etc.)
• What event first sparked your interest in your chosen field? 
• What have you learned about your interest area so far, and what more do you hope to learn during college? (It’s a good idea to do school research to best answer this question.)
• Have you experienced any unique challenges in your life? If so, how have you overcome them? 
• How do you specifically intend to contribute to your field in the future? (What are your goals, and how will you achieve them?)
• How does your unique experience set you up for a successful career as a student and a professional? (Think of things you’ve learned, your background, and challenges you’ve overcome.) 

You can answer these questions before you start writing your essay and try to find links to connect them. While all of your answers may not be relevant to the prompt you chose, they can help you get started! 

Note that a personal statement is different from a statement of purpose , in which you would focus more on your academic aspirations and goals. Statements of purpose are typically required for graduate school applications.

How to Write a Personal Statement for College

Here is a step-by-step breakdown of how to write a college personal statement.

Step 1: Brainstorm 

Before you start writing, it’s essential to brainstorm; this is a valuable personal statement tip. Consider the questions above. What makes you unique? What challenges have you overcome? Ensure you answer each question in the brainstorming process.

If you’re having trouble coming up with ideas, you can ask a family member or a friend who knows you well what they think makes you unique. This can help you gather some ideas to craft your story. 

Take plenty of time on this step and write down many ideas – even silly ones! You may be surprised by what comes to mind. By the time you move on to the next step, you should have at least five anecdotes to choose from and several pieces of information you want to include.

Make sure to keep the prompt in mind. Your prompt may cancel out some ideas if they don’t relate. 

Step 2: Select Your Strongest Ideas

Evaluate your brainstorming notes. Which story from your life compels you the most? Whichever idea gets you excited to write is likely the one you should choose. 

The story you write should have an apparent climax and a compelling takeaway. What did you learn from the experience? How has it shaped your life? This is what the reader should understand by the end of your essay. 

Step 3: Write Your Introduction

When you write, your introduction should immediately grab the reader's attention. There are many ways to do so – if you’re feeling lost, you can always refer to these five effective ways to start your college essay . 

In summary, avoid clichés and begin with a bang. Your introduction should only be one or two sentences before getting to the meat of the story.

Step 4: Tell Your Story

Your story should answer the prompt and show admissions committees what makes you a unique and qualified candidate. This is the main chunk of your essay. Ensure your writing is self-reflective, concise, and straightforward.

While your narrative should center on an experience you’ve had, the central theme should be bigger than that. Your takeaway should be a trait you’ve developed throughout the story or something you’ve learned that has made you a better person and candidate today. 

Step 5: End on a High Note

The end of your college essay is a crucial moment for the reader, so spending a lot of time here is important. This is the last thing the admissions officers will read, so it should be memorable. You want to ensure your narrative comes full circle and has a common thread. 

How you write your college personal statement’s conclusion is up to you; some students like to look toward the future, whereas others have different ideas about ending a personal statement ! 

Step 6: Revise, Revise, Revise

Once you’ve completed the writing portion, it’s crucial to revise like you’ve never revised before! There should be absolutely no spelling or grammar mistakes, famous quotes, run-on sentences, clichés, or other errors. 

When giving your essay to someone else, ask if they agree with the following points:

• Your writing is clear, concise, and straightforward. 
• The essay is interesting from the very beginning, with a short yet compelling introduction.
• Your story is easy to follow. 
• Your story tells the reader something unique about you.
• The essay has an effective conclusion in which the main theme of the essay is clear (i.e., what you’ve learned, your goals, or character traits).

You should also ask your revision partner what they’ve learned about you and ask yourself if their takeaway aligns with your original intention. Sometimes the intended message doesn’t always come across as it does in our heads, so this is an essential final step. 

You can ask a friend, parent, or teacher to proofread your essay for you. You can also get expert insight from our team at Quad Education to help you create the highest-quality personal statement possible!

The Benefits of Reviewing Personal Statement Samples

When it comes to crafting a compelling personal statement, it can be challenging to know where to start. One effective strategy is to review personal statement samples from successful applicants. 

By understanding these examples, you can gain valuable insights and inspiration to help you create a standout personal statement of your own. Here are some key benefits of reviewing personal statement samples:

1. Understanding the Structure

Personal statement samples provide a clear picture of how to structure your own essay. You can observe how successful applicants introduce themselves, discuss their experiences and achievements, and tie everything together with a strong conclusion.

2. Identifying Key Themes and Patterns

As you review personal statement samples, you'll likely notice recurring themes and topics. Successful applicants often discuss their passions, challenges they've overcome, and their goals for the future. 

3. Gaining Inspiration

Reading personal statement samples can also provide a much-needed dose of inspiration. Seeing how others have successfully conveyed their stories and personalities can spark ideas for your own essay. You may discover new ways to frame your experiences or find inspiration for a creative opening or closing paragraph.

4. Avoiding Common Pitfalls

In addition to showing what to do, personal statement samples can also help you avoid common mistakes. By reading through a variety of examples, you can identify overused phrases, clichés, and other pitfalls to avoid in your own writing. This can help you craft a personal statement that stands out from the crowd and truly reflects your individual voice and experiences.

5. Seeing Successful Examples

Perhaps most importantly, reviewing personal statement samples allows you to see what successful essays look like. You can gain a sense of the writing style, tone, and level of detail that admissions committees are looking for to stand out as a strong applicant.

So, take the time to read through the following examples and use the insights you gain to create a compelling personal statement of your own.

College Personal Statement Examples 

Here are some examples of good personal statements and explanations of their success. These examples can provide inspiration to formulate your own writing. You can also find more examples of college admission essays in our database to give you even more inspiration. 

#1. Personal Statement Example

This is an example of a personal statement that worked from a student named Rozanne who was accepted to Johns Hopkins University:

“ The white yarn slipped off my aluminium crochet hook, adding a single crochet to rows and rows of existing stitches, that looked to be in the form of a blob. Staring at the image of the little unicorn amigurumi lit up on the screen of my laptop, and looking back at the UMO (unidentified messy object) number five, I was extremely perplexed.

…The remaining rounds were blurred into hours and minutes that should have resulted in a little white creature in the likeness of a unicorn, but sitting on my desk (much like the four days before today) was a pool of tangled white yarn…

Very much like learning how to crochet, my journey in forging my own path and finding a passion was confusing, messy and at times infuriating. Even in primary school, I had heard all the stories of individuals finding their own route in life. I had been told stories of those who found their passion at a young age and were exceptionally proficient at their craft, of those that abandoned their interests and pursued a lucrative career, even those who chose their dreams but regretted it afterwards. This weighed heavily on me, as I was determined to have a success story as many of my other family members had. The only problem was that I did not have a direction.

In the years following primary school, I stepped out of my comfort zone in a frenzy to find a passion…At my ballet school, I branched out to contemporary and jazz dance. I stuffed myself with an experience similar to an amigurumi engorged with batting. I found myself enjoying all of those activities but soon enough, I was swamped with extracurriculars. Just like the tangles of white yarn on my desk, I was pulled in all directions. I still felt lost…

It was not until high school that I realized that I could view this mission to find a passion from another perspective. While successfully completing a crochet project is an accomplishment itself, the motions of making slip knots, single or double crochets takes you on an adventure as well. The knots that I had encountered in my craft were evidence of my experiences and what shaped me as an individual…

Through trial and error, the current adventure that I am on resonates the most with me, taking me down the path of service and environmental activism. However, I have learnt that no one path is static, and I can be on more than one path at a time. While I may only be halfway to the proportionate unicorn amigurumi that some others may have already achieved, I still have so much to learn and so much that I want to learn, and so my journey to grow continues. ”

Why This Personal Statement Worked 

Rozanne’s narrative expertly showcases her hobby (which may not have been discussed elsewhere in her application) and connects it to her struggles to find direction and passion when everyone else seems to have everything figured out. 

Her strength in this essay is reflecting upon that idea: it also shows us her vulnerability. Beyond continually weaving in the analogy of a messy crochet project and her perceived lack of direction, this essay also shows she’s a curious individual willing to try new things. 

It also helps that she refers to the ideas in her introduction, conclusion, and the rest of her essay. Circling back to her crocheting hobby creates a nice narrative thread.

#2. Personal Statement Example

This is an NYU example that worked: 

Prompt: “Some students have a background, identity, interest, or talent that is so meaningful they believe their application would be incomplete without it. If this sounds like you, then please share your story.”

“In her cramped kitchen, Titi Nana cracked the egg in the center of the pan, the cheeriness of the bright yellow yolk contrasting the harshness of the caldero. In a flourish, she jerked the bottle of alcohol in her hand, flames erupting from the griddle. She instructed me: "Wipe it all off," gesturing to dust off my shoulders and arms into the inferno. I laughed nervously as I removed the maldad [evil] from my body, one brush at a time. I left Titi's apartment that day confused about how our family's practice of Santería [witchcraft] fit in with my outward embrace of my heritage. I felt as if the parts of my Latina identity I claimed openly -- dancing salsa to Celia Cruz or enjoying lechón y arroz con habichuelas en Navidad -- were contradicted by my skepticism towards Titi's rituals. My experience with Santería wasn't new, as proven by my mother's kitchen altar lit dimly by prayer candles and adorned with evil eyes, statues of San Miguel, and offerings to Elegua; however, I'd never before witnessed such a tangible demonstration of my family's ritualistic beliefs. Although it surrounded me, I refused to believe in the effects of Santería... so I shunned it entirely. 

Moving to a predominantly white boarding school and away from the rituals my family had passed down, I avoided addressing the distance I had wedged between myself and my background. I pushed away all things Latina as my fear of failing to honor my Puerto Rican heritage intensified. This distance only grew as my classmates jokingly commented on my inability to speak Spanish and my white-passing complexion, further tearing away bits of my Latinidad with each snide remark. 

In an effort to build myself back up, I began to practice the small bits of Santería that I comprehended: lighting candles for good luck, placing a chalice of water by my bedside to absorb all maldad, and saying my prayers to San Miguel and my guardian angels each day. To my disbelief, the comments that attacked my Latinidad, or lack thereof, faded along with the aching feeling that I had failed to represent my heritage. As I embraced the rituals that I initially renounced, I finally realized the power in Titi's practices. In all of her cleansing and prayer rituals, she was protecting me and our family, opening the doors for us to achieve our goals and overcome the negativity that once held us back. In realizing the potential of Santería, I shifted my practices to actively protecting myself and others against adversity and employed Santería as a solution for the injustice I witnessed in my community. 

Santería once served as my scapegoat; I blamed the discomfort I felt towards black magic for the imposter syndrome festering inside me. Until I embraced Santería, it only served as a reminder that I wasn't Latina enough in the eyes of my peers. Now, I understand that while intangible, ethereal, even, the magic of Santería is real; it's the strength of my belief in myself, in my culture, and in my commitment to protect others.”

The writer has done an excellent job of telling a story related to their cultural background. We learn about the writer and their family in this heartwarming story, even learning things we might not have known about Santeria — but that’s not the central theme.

The main theme of this essay is the lesson of self-trust, cultural pride, and self-acceptance. While we are learning about this person's unique identity, the takeaway is that this person has a newfound respect for their identity and has learned to embrace themselves. 

#3. Personal Statement Example

This example details Stella’s journey as she takes the skies and what she learned: 

“ The first lesson I learned as a student pilot is that left and right don’t exist. Maybe driving on a highway or in a parking lot, left and right is precise enough to describe the location and movements of slow-moving bikers, pedestrians, and cars. But at 36,000 feet in the air in a steel tube hurdling almost 200 miles an hour? Left and right just don’t cut it.

During one of my first flights in a small Cessna-182, my flight instructor ordered me to scan the horizon for approaching aircrafts. To my right, I caught a glimpse of one: another Cessna with maroon stripes, the sun’s reflection glinting off its windows. Gesturing vaguely to my two o’clock, I informed my flying instructor, “There’s a plane to the right.”

“No, to your right. From his position, what direction does he see you?” From his angle, I was to his left. In that moment, I realized that perspective and precision of language is everything. The radio chirped: “Cessna One-Eight-Two Sandra, heading north to John Wayne Airport. Over.”

…Through flying, I began to consider all points of view, regardless of my personal perspective.

Perhaps it was my ability to scan the horizon to communicate a single story, uniting contrasting outlooks, that drew me to my love for journalism and the diverse melting pot that was my community.

To me, journalism modernizes the ancient power of storytelling, filled with imperfect characters and intricate conflicts to which I am the narrator. As editor-in-chief for my school newspaper, The Wildcat’s Tale, I aim to share the uncensored perspective of all students and encourage my editorial groups to talk — and listen — to those with whom they disagree. Starting each newspaper edition with a socratic, round-table discussion, I ask the other journalists to pursue stories that answer the questions: why did this happen and where will it lead?

Expanding beyond the perspectives of my classmates, I began writing articles for the Korea Daily, and later, the Los Angeles Times High School Insider. I schedule interviews with city council candidates, young and old voters, and mayors of my town, obtaining quotes and anecdotes to weave into my writing. My interviews with both Democratic and Republican voters have taught me to thoroughly report polarizing-opposite opinions through an unbiased lens. As a journalist, I realized I cannot presume the opinions of the reader, but instead simply provide them with the tools necessary to formulate their own conclusions.

I found that in my suburban community, people love to read about the small-town hospitality of their own friends and neighbors…My favorite stories to publish are the ones taped onto fridges, proudly framed on the mom-and-pop downtown diner, or pinned into the corkboard in my teacher’s classroom. I discovered the size of my story does not matter, but the impact I leave on the reader does.

In my time as both a student pilot and journalist, I grew to love these stories, the ones that showed me that living life with blinders, can not only be boring, but dangerous. Whether I was 36,000 feet in the air or on ground level, by flying and writing, I realized that the most interesting stories of life come straight from the people most different from me .” 

Why This Personal Statement Worked

Although Stella opens with an anecdote about flying a plane, that’s not really what this personal statement is about. She reflected adequately on points of view in the sky and connected it to how the ability to see an issue from all sides was instrumental to her success as a journalist. 

Stella shares some of her achievements in a way that doesn’t feel like a list, but her responsibilities give us a glimpse of her life. When she transitions to writing about the value in every story, big or small, we see her ability to connect with her community and deliver an impact, even without writing a years-long investigative story. 

#4. Personal Statement Example 

Please note that this and subsequent personal statements have been anonymized.

“‘ I have the audacity of equality.’ The roar of applause explodes from the television as I hunch over a rapidly cooling bag of popcorn, my world rocked by this single line. Enter Hasan Minhaj’s Netflix comedy special Homecoming King, an ode to all the brown kids born and raised in the U.S., caught between the country they have known their entire lives and the countries their immigrant parents are still deeply tied to. As I sat enamored by Minhaj’s performance, it was as if the fog that often obscured how to navigate that middle ground of living as a mixed kid in America was cleared. I am the daughter of a [COUNTRY] immigrant mother and a first-generation [COUNTRY] father raised in cookie-cutter American suburbia, and I have spent my entire life in a strained limbo of feeling not quite red, white, and blue enough to fit in with my almost entirely white peers, while also feeling far too disconnected from my parents’ countries to find solace in their cultures. After a lifetime of feeling unseen, not fitting into a boxed-off identity, Minhaj’s special felt like a beacon of understanding. 

The day after watching the special, I announced my newest aspiration in life: to become a professional comedian. But after a few stale jokes fell flat, it was clear comedy would not be my future. Yet that image of Minhaj traipsing across the stage as his words held the live crowd, and me miles away, ensnared in their grasp, was unshakeable. I wanted to chase that feeling of using words to speak to and for others, especially those whose stories are often abandoned and unheard. So while I didn’t join any comedy clubs, I did sign up for my first year of competitive debate. 

Soon after, I found that I too could use my words to influence and speak to others, even if my audience was limited to judges and my spotlight was the glare of fluorescent lights in high schools across the nation. Addicted to the thrill of getting to discuss pressing issues I had previously only seen in the news, I amassed unholy amounts of research on American water resource protection for the 2021 season. As I plowed through mountains of research, I unearthed the truth that how we distribute water is also how we exercise justice, particularly in my community. In [STATE], where agriculture consumes over 80% of my state’s water, every-day people, especially other people of color, struggle to deal with the disproportionate impacts of water scarcity. Though I sat stunned and disappointed by my state’s water conservation practices, the line ‘I have the audacity of equality’ echoed, reminding me that I don’t have to settle for historically inequitable systems of power decided decades before I was born. I have a right to fight for the change my community needs.

Thus, when the opportunity arose to speak to one of my city’s biggest newspapers and radio stations about water conservation, I took it. I was shepherded in front of a voice recorder and later into the radio station, palms sweating as the black microphone that would project my voice city-wide hovered imposingly before me. Yet, I remembered that this was my chance to use my voice to uncover the stories that had been silenced. As my words flowed, (yes, like water) I felt that same spark of advocacy ignited in me years prior. 

However, it’s one thing to elevate silenced stories and another to act upon a desire to change those narratives. If outdated political decisions are to blame for water inequities, I know new ones from young, passionate people like myself must upend them. Accordingly, soon after my interviews, I sought out an internship where I could pitch those same ideas of water conservation to residents throughout [COUNTY NAME]. My audience morphed from high school debate judges to voters, porches as a stage where I amplify the voices of the people through the power of elections and democracy. 

Upon revisiting Minhaj’s comedy special, a line I first missed stands out. Hands gesturing wildly, he asks, ‘Isn’t it our job to push the needle forward little by little?’ I have established the answer is decidedly yes. I no longer miss that line when I rewatch the special because over the course of my advocacy my habit of mind has changed along with my actions. No matter the audience, the stage, or the spotlight, I view each opportunity to speak to issues I care about as pushing that needle forward. Despite my brief dream of comedic glory never coming to fruition, I am no less fulfilled in how I choose to speak for what I believe in because I understand that I have that same potential to inspire change .”

This personal statement does an excellent job of keeping a narrative thread from the introduction to the conclusion. Through this statement, we learn about the author’s background, identity, values, passions, and skills without feeling like we’re reading from an itemized list. 

Their explanation about comedy not being for them is light-hearted and comical, but their speaking up for water inequities is powerful and shows their determination. 

#5. Personal Statement Example 

This personal statement explores a student’s experiences with wildfires: 

“ A cacophony of alert ringtones blared loudly from pockets, backpacks, and desks around the room. I grabbed my phone: “EMERGENCY ALERT: Wildfire evacuation for areas west of [STREET NAME].” I looked out the window of the [HIGH SCHOOL] classroom, where I and the other Link Crew members had planned to spend the week before school started organizing freshman orientation. An angry column of black smoke billowed from just beyond the football field. This fire was closer and more intense than most. We booked it to a nearby friend’s house. An hour later, I received yet another [STATE] Fire alert. My heart dropped – I wouldn’t be able to go home tonight. Instead, the Fire had spread, cutting me off from my dad, mom, and little brother. What’s more, the fire was rapidly approaching our location. After receiving a second evacuation notice, we loaded up the camper and drove through falling ash to the nearest evacuation center, where I spent hours refreshing the [STATE] fire page and anxiously watching the smoke-filled sky.

Since I moved in 2014 from the [CITY] suburbs to [TOWN], a town of [NUMBER] in the [MOUNTAIN] Foothills, I’ve witnessed climate change firsthand. Years of drought gradually turned much of my pine forest playground into sticks of tinder. Instead of running on once-shaded trails at cross-country practice, we now dash through blackened remains of burned-out trees. While my old friends in [CITY] mow their lawns, I clear scotch broom and dead manzanitas from our property to reduce wildfire hazards. 

I recognize climate change for what it is – an existential threat. Yearly reminders during the fire season underscore the immediacy of the threat that climate change poses. Some think of our climate as a problem for the future. But I know that climate change already shapes the lives of me, my community, and millions around the world. Initially, my response to climate change was just on a personal level. After studying the meat industry’s carbon footprint at Tech Trek, a STEM camp at [COLLEGE], I cut meat out of my diet entirely and have been a vegetarian for almost five years. Last year, in response to the fire, I used the skills I learned in my engineering classes to design and construct garden boxes for people who had lost their plants in the blaze.

But I know that my actions alone aren’t enough to engender lasting change. I turned to my community to compound my impact. Partnering with nature preserves and conservation groups around [TOWN], my girl scout troop and I organize environmental cleanups of tributaries and hiking trails. I designed and taught Leave No Trace curriculum and organized challenges for local youth to increase community engagement in local ecological issues. 

More recently, I’ve begun to think more deliberately about how to further my impact on a larger scale. I believe that my firsthand experience with climate change, when paired with my passion for designing technological solutions to environmental problems, allows me to think about innovative ways to tackle climate challenges. To address the lack of useful resources on native and invasive plants in the [MOUNTAIN] Foothills, I’ve created a database of plants with tips and educational materials for each plant in order to create a resource that scientists, gardeners, and enthusiasts alike can use. Using the skills I’ve developed over the course of the last three years in the engineering pathway, I am drawing inspiration from temperature-regulating termite mounds to design a biomimetic home that uses air movement to maintain comfortable interior temperatures. 

My family and home were safe through the fire, but others weren't as lucky. My lived experience with climate change and subsequent response on a personal, community, and larger-scale level equip and motivate me to continue the fight for a more sustainable future. Climate change started this battle, it's up to me to finish it. ” 

The introduction immediately catches our attention for its vivid imagery and charged emotion as the student navigates an emergency. They connect this anecdote to the broader theme of climate change and other experiences relating to their values. 

Although the student describes what they’ve already accomplished, they share what they’d like to do to address climate change on a larger scale in the future and wrap up their story by referencing the anecdote from their introduction. 

#6. Personal Statement Example 

This personal statement explores a candidate’s love of fashion: 

“ I nervously stand from behind my desk, ready for my turn. Eyes glare at me from all sides as the teacher beckons me to begin. I dread group introductions, the first days of school, or any icebreaker exercise because of this moment. I have never had a traditional fun fact to share, like ‘I play soccer’ or ‘I have a twin.’ I used to share something safe like, ‘I hate whipped cream.’ On this day, I decided to share my true passion. ‘I love fashion.’ Giggles float through the room. Whispers are exchanged through my classmates' smirks. I immediately began to second guess myself. Was my response too shallow? Too girly? No – fashion transcends the boundaries of gender and is the opposite of shallow. It is an intricate manifestation of a person's true, innermost feelings toward the outside world. It is a way to express oneself when words don't suffice. That does not seem shallow to me.

Each day, I gaze into my closet and try to answer the routine question of what to wear. A flowing white sundress or a worn, black leather jacket? A pleated blazer or a bright red band tee? I might choose a sundress when I feel carefree and lighthearted or a heavy jacket when the world seems overwhelming and I need protection. Though it may seem an insignificant question of comfort or trends, I am really deciding which version of myself I want to reveal that day through my clothing. I could wear a coastal, relaxed outfit, and tomorrow could feature urban business attire. By no means does this imply that I have an identity crisis. I am simply a human with a wide range of emotions that cannot be confined. It is because of my inner diversity that I am unique.

The fabric that wraps my body is not meant only for cover. It also allows others a window into my soul. Though the deep desires of my heart never waver, each day brings new emotions, obstacles, and circumstances that, at times, can be difficult to process. This daily change instigates a perpetual evolution that communicates I am not the same person I was yesterday.

It's human nature to try to categorize people and things. Certain styles and garments tend to connect with a particular aesthetic. For instance, a callous person must dress grunge, and a fun, free-spirited person must dress bohemian. But people are complex. We cannot be constrained by one specific personality type. The beauty of humanity is in its inherent diversity. People can be demographically grouped by their culture, surroundings, family, or upbringing. However, the people who make up those respective communities are capable of diverse and independent thoughts, feelings, and emotions. Fashion can express that.

Fashion is not just an opportunity to display the latest trend or designer clothes. Fashion is an intimate representation of the inner workings of one's being. Even those who claim not to care about their clothing subconsciously express their emotions through it. A girl going through a breakup would think she disregards fashion by putting on a pair of sweats and throwing her hair into a messy bun. In reality, she chose the sweats because she is vulnerable and wants to feel warm and safe, and her bun prevents her hair from drowning in her tears. Her attire tells us multitudes of details if we just pay attention. Acknowledging how she feels through her clothing choice can help her process difficult emotions. She deserves this outlet to express her current state of mind. Everyone deserves this chance. I believe in an industry that can provide the average person with clothing that helps them feel beautiful and confident, regardless of their stage of life or socioeconomic status. So maybe she and I deserve those few extra minutes to get ready in the morning so that we may define the current state of our ever-changing selves .” 

This personal statement shows the author’s love for fashion, particularly how they describe the various pieces in their closet. Their writing shows how they connect apparel choices to a person’s personality and feelings. 

This statement may be more metaphorical and poetic than others in this list, but it could be a compelling personal statement for an aspiring fashion or art student. 

#7. Personal Statement Example 

This personal statement showcases a high school student’s experience with physician shadowing: 

“ As I sat observing the patients scattered around the waiting room, my eyes stopped on a man flushed and gasping. He met my gaze; his own eyes were brimming with fear. His face began to take on a deep shade of red. The woman by his side jumped up and began shouting for help. A group of doctors and nurses came rushing into the waiting room. The man held my gaze and I returned his panicked stare. 

Over the four months I’d spent shadowing Dr. [NAME] at [HOSPITAL NAME], my days encompassed: accompanying him during his rounds, checking on patients, and taking vital signs for postoperative patients. I even shadowed him during a valve replacement procedure. I remember thinking that operating on a person’s most central organ, with calculated precision, was the pinnacle of what it meant to be a surgeon. However, as I sat paralyzed in the waiting room, unable to break eye contact with a terrified patient entering cardiac arrest— I knew I was experiencing a part of the medical field I’d never seen.

Dr. [NAME] and the nurses moved in a synchronous dance. The nurses placed the patient on his back and helped to hold him still. Dr. [NAME] centered his hand on the man’s chest and began performing CPR. I knew rationally things were moving in real time, but the doctor’s actions seemed to move in slow motion. Dr. [NAME] began cycling between mouth to mouth and chest compressions. I felt my own heartbeat pounding rapidly in my chest. 

A piercing ‘beep’ filled the room as the monitor detected a heartbeat. 

When the patient met my gaze, my first instinct was to leap from my chair and help him. However, my traitorous body had been paralyzed in terror; all I could do was hold his gaze. This concerned me. If I couldn't manage my anxiety for a patient during high stress situations, did I have what it took to be a surgeon?

‘How did you stay calm?’ I asked Dr. [NAME] as we sat in his office later that day. The regular sounds of the waiting room leaked under the door—as if nothing had happened. He paused for a moment, ‘I was nervous, of course, but years of experience has taught me to channel my nerves into treating the patient the best that I can.’

Although his words made sense, it still seemed impossible to not feel fear for a patient whose life is in danger. However, as I considered his words further, I realized Dr. [NAME] wasn’t telling me he didn’t feel emotionally invested in the patient’s safety. Rather, he was saying he had learned to channel his concern into focusing on providing the best patient care possible. 

During my time shadowing Dr. [NAME], prior to the day of the resuscitation, I learned the importance of surgical precision, clinical expertise, and confidence under pressure. However, as I sat in his office that day, my perspective of the medical field changed. I now understood that staying confident in the midst of chaos isn’t instinctive; it is learned. Moreover, a good surgeon recognizes that she can use her fear for her patient as motivation to save the patient. 

My inclination to help others and fascination with molecular biology is what attracted me to the medical field. From the waiting room ordeal, my preserving commitment to becoming a physician was only reaffirmed. It encouraged me that my natural empathy for others would fuel rather than hinder my ability to work efficiently during stressful situations. I look forward to using this thought process in my day-to-day leadership activities, and one day, as a surgeon. ” 

This personal statement offers a glimpse into the writer’s time shadowing a physician and shows their vulnerabilities and fears. This statement shows what they’ve learned from the experience and how they’ll use these skills and knowledge to realize their dream of becoming a surgeon. 

#8. Personal Statement Example 

This sample personal statement is about an applicant’s journey with dance and religion: 

“ I stepped barefoot onto the cool wooden floor and bent down to lay my sweaty palms on the ground. I quickly got into line with the other girls and waited for the music to begin playing. My hips swayed while my heartbeat matched the rhythm of the song. Through each segment, my movements changed, evolving from Jhumar and ending in Dhamal. Behind every motion, there was an intention to send a message to the audience. 

I immediately found my place with Bhangra–a traditional Punjabi folk dance. I picked up the routines effortlessly, dancing with precision. I soon advanced to the older girls’ group, working on intricate choreography that required more stamina. Bhangra became not just a passion, but a path to better explore my Punjabi heritage. With each passing year, I came to see reflections of my life in Bhangra, connecting its many forms to different pieces of my identity.

Jhumar is delicate. It grows in intensity over time, but remains fragile. Full of smooth hand movements and soft placements, it builds on knowledge and experience, mirroring my relationship with Sikhism. For a long time, I was skeptical of practicing my faith. It seemed unnecessary–a method of control rather than a choice. My grandmother coaxed me to attend prayers and forced me to sit for long periods in the Gurdwara, all of which felt like more of a chore. Over the last two years, I found myself returning to the Gurdwara willfully. I had not completely restored my faith in God, but went there as a place of healing, finding comfort in the practices I once dreaded. I sat alone in the silence to calm myself. Gradually, my broken relationship with Sikhism wove itself back together, like the gentle motions of Jhumar. 

In my teenage years, I began to perform Giddha with my mother, aunts, and cousins, clapping and laughing alongside figures who shaped me. The dance is usually performed by women, telling tales of village life through skip steps and illustrative motions. Each gesture conveys the emotion and content of the story told. Giddha captured the evolution of my self-identity, reminding me of my support system and my ancestral roots. Performing next to these strong women in my life allowed me to grow my confidence and granted me a fuller sense of myself.  

Dhamal is the grand finale–bright and energetic, full of jumps on fast-paced beats. It is a dance that is usually performed at the end and demands the most energy. At the beginning of this segment, I am forced to make a decision: push forward and smile through the exhaustion, or flail my limbs and give up. I center myself to keep my hands sharp and clean while stepping with purpose, making every step count. I know I will regret becoming sloppy with my motions when I rewatch the performance, so I do my best to perform elegantly. It is a test of my drive. 

What began as a lighthearted use of time became a fundamental part of me. Bhangra allowed me to restore my relationship with Sikhism and turn towards it as a source of healing from times I felt lost and overwhelmed. I formed meaningful connections to the women in my family, and through them, my ancestors, bonding over traditions and experiencing my culture in depth. I learned to handle pressure with grace, pushing through difficulty with determination, and further strengthening essential parts of my identity. As I dance, I step, clap, and move through the parts of myself that make me whole .” 

This personal statement begins with an anecdote to immerse the reader in an event and showcases how Bhangra helped her reconnect with her heritage, religion, and culture. This narrative shows the applicant’s drive and talent while illuminating her journey toward strengthening her identity. 

#9. Personal Statement Example

Let’s see how one applicant transformed their love of chess into a winning personal statement: 

“ The wooden board promised possibilities and endless opportunities. On the maple wood of the battlefield, rooks, bishops, and knights stood ready in the most strategic war, chess.

My father lovingly taught me the game of chess as a young child. I immediately gravitated toward the game due to its strategic nature and quickly learned that chess appeared simple: just capture the king. Regardless of this apparent simplicity, my analytical mind always thought ten moves ahead. I never entered the battle without a full-fledged plan and a future-focused mindset that always seemed to be an advantage. From that point, many victories made me naive to the need to adjust my well-laid plans to meet outside challenges. Then, a particular game upended my strategies and confidence. This game began no differently from the others as I slowly set up the pieces and developed a seemingly invincible plan. And as my plan was forming, my confidence rose.

I started the game by bringing the king's pawn forward two spaces. In the very next move, I crossed my queen three places. I applied maximum pressure immediately to stay on offense and put my opponent on defense. After a few silly moves later by my father, I saw the opening to put his king in check, so I took it. I was executing my plan perfectly. However, my father started moving his rook closer to my queen, and in a matter of seconds, he captured my strongest piece. Playing it off as no sacrifice, for the rest of the game, I remained unwilling to change my plan, only to lose the game eventually. I realized at that moment that I had not appreciated the importance of adapting to changing circumstances and challenges–to the idea that for every action, there is an opposite and equal reaction, as I later learned in physics. Since that game, I began to balance my strategic planning with the need to adjust to the moves of my opponent as one must balance one’s strategic goals with the reality of the present; otherwise, life will deliver missed opportunities.

Yet one of my greatest passions was discovered by thinking far ahead in the future. From a young age, I became fascinated with engineering, both the physics of how objects move and fly and the potential for real innovation that accompanies the design and execution processes of engineering. Due to my logical nature, I prefer to set plans in order to optimize an outcome. When one identifies and defines problems logically and precisely, a plan is necessary, so thinking in future terms becomes essential. However, as time has passed, my love for engineering has grown, especially my passion for discovering how physical objects move and interact and plans can develop in creative and previously unthinkable ways. This future-focused mindset has influenced both my academic studies and my work in STEM internships as well as a recent apprenticeship with [LARGE COMPANY]. These pursuits, in turn, have allowed me to expand my vision of what my undergraduate studies and future career paths may hold. Still, future strategizing and adapting to the present are skills that will guide my future endeavors. Thus, engineering, like the game of chess, not only involves having a strategy going into the game, sometimes the key to victory, but also adapting to changing conditions can mean the difference between success and failure. ” 

The author used their experiences with chess to describe the development of skills such as strategic planning and adaptation. They effortlessly connect their story about a chess game to their love of physics and engineering. 

The chess game serves as a backdrop for their passion for STEM and what they’ve done to further explore their interests and connects the game to engineering and their cultivated skill to adapt amid changing conditions (such as new information) – a skill top colleges look for in candidates. 

#10. Personal Statement Example 

This candidate’s experience with a disposable camera helped them find the perfect personal statement: 

“ When I was fourteen years old, my mother bought me a disposable film camera, a shiny green plastic gadget from Walmart. At first, I was bewildered by how this seemingly superfluous object could supplement my perfectly efficient iPhone camera. Dangling the gift between my fingers with confusion, I was torn between telling my mother I had no use for this fossil, and graciously giving in to her request to ‘just try it out.’ I took the high road, and settled on the latter. 

Initially photography was an aesthetic hobby, however, it quickly turned into immense devotion to the art. I began to carry around the little green camera everywhere I went. Unfortunately, disposable film cameras have meager lifespans, and I could only take 27 pictures before the film was exhausted. After years of taking pictures with careless abandon, my photography was transformed by the idea of a tiny plastic box forcing me to choose my shots more carefully. Formerly, I could whip out my camera whenever I wanted to and take a picture, capturing a frame that would eventually disappear in the mass conglomeration of my iPhone camera roll. Conversely, my film camera required me to decide the right moment to capture a snapshot of a memory frozen in time. 

Ultimately, the narrative I have captured through my film camera has also helped me find my authentic voice through writing. I love using language to express my character, demonstrating my willingness to explore my passions and capture my every emotion. When I first attempted to write a full length novel, I recognized it would be a massive time commitment, and there would be hundreds of revisions. However, upon completing my first manuscript, I did not feel worried, or overwhelmed by the editing process. I was excited to embark on this next journey of perfecting my work. I was immersed in finishing my novel when my mom convinced me to apply for a Writing Contest. I followed her advice, and the risk ended up paying off. A few months later, I opened up my laptop to see an email announcing I had received the [TOP PRIZE]. The thrill of my teachers and parents could not be compared to my own surprise. I was absolutely overjoyed that the judges were moved by my story. My devotion to the film camera is now reflected in my approach to everyday life and my profile as a student. 

Throughout my high school career, I have dedicated myself to a few activities and developed my skill set, instead of spreading myself thinly in several fruitless activities. Stepping out of my comfort zone, I decided to sign up for a boxing class in my [HIGH SCHOOL] year. I looked forward to every training session, and began to transfer that energy into becoming an even better academic student. I loved learning new techniques and memorizing nuanced tips, until I eventually took the combat training style and made it my own. Yet another activity that began as a hobby, eventually helped build my self-confidence and provided strategies on how to approach adversity; from interactions with peers, to the boxing ring. 

I have yet to fully appreciate the fleeting nature of every moment. Incorporating my film camera into my everyday life has allowed me to take control and fill my high school career with a rich and genuine photo album of experiences .” 

The writer’s careful approach to using the film camera shows their deliberateness and newfound approach to their passion for art and photography. They connect this story to their love of writing, citing their finished full-length novel, a truly impressive feat. 

They also show their ability to step outside their comfort zone and passion for artistic endeavors with their experiences in boxing. This personal statement showcases their commitment to their passions and how taking pictures with a disposable camera showed them how to take control of their journey. 

#11. Personal Statement Example 

Here’s another example detailing an applicant’s visit to the zoo: 

“ As the sunlight trickles through the willow trees and glitters on the surface of the water, I squint. Where is it? Even though I’m in the shade, sweat is pouring down my face; it’s easily 115 degrees out. I scour the swamp beneath me one last time, sigh, and give up. Every time I visit the [ZOO NAME], this singular [ANIMAL] (a type of crocodilian) evades me. Somewhere in the murky water underneath the pedestrian bridge, the elusive false gharial hides from view. It’s enough to make most people give up in disappointment, potentially anger. Not me. Each time I visit, I enjoy my experience to the fullest, regardless of what I see.

Since I was a toddler, I have been enamored with every zoo I visit. My mother doesn’t exaggerate when she claims I had to be dragged out of zoos against my will as a toddler. The animal kingdom is beautifully diverse, unique, and absolutely breathtaking; it enraptured me as a child and still does today. The fact that toucans throw their food in the air and catch it with their beaks, parachute frogs glide from tree to tree, or sea cucumbers eject their insides as a self-defense mechanism–these are all such incredible adaptations and behaviors that I sometimes am unable to comprehend the incredible scope of evolution. I am easily swept up in my admiration of all aspects of the natural world, completely losing myself in the experience.

The last time I visited the [ZOO NAME] with my extended family, I was astonished by the new Dome structure. A shimmering glass dome sparkling under the bright, hot sun, the building was reminiscent of a giant greenhouse. Although the eponymous pangolins had not yet been moved to their new home where I could see them, reading about their story was eye-opening. These cute armored mammals are considered the most trafficked animals in the world. As I traversed the rest of the building, I discovered that different levels are devoted to depicting various aspects of the Rainforest, the most ecologically productive biome in the world. Starting from the bottom of the dome, viewers walk through the tropical, fish-filled waters, then climb through the forest’s various levels, getting to see the complex intersection of energy flows, water use, and nutrient cycles. I was humbled by the experience. I left that day with a clear understanding of why I love zoos so much: zoos are a chance for humans to learn how to better coexist with the environment.

We live in a world where human development and conservation are almost mutually exclusive. A forest, field, or beach has to be destroyed, drilled into, or paved in order for ‘civilization’ to exist. Zoos prove that this does not have to be the case; they are a source of inspiration for how we can better live in harmony with nature. Every exhibit is a microcosm of a distinct aspect of the environment and can teach us how facets of nature interact. The aforementioned Dome, for example, uses natural light to simulate a real biome while conserving energy. Other conservationist elements–resource recycling and reuse, water conservation, etc.–are evident throughout the zoo.

In what feels like an instant after stepping out of the tomistoma enclosure, I realize that the sun has already begun to set and the cicadas have already begun to buzz. As I am dragged back into the car by my uncle, I reflect on how I can apply the zoo’s sustainable techniques to the general public. How can we adapt nature’s solutions to certain problems and conform them to meet our needs? For example, can we reduce a city’s temperature and carbon levels? Planting green roofs can reduce both. Whenever I want to solve such environmental issues, I think of the [ZOO NAME]. Nature has solutions to all of our problems; we just have to embrace them. ” 

This personal statement shares the author’s interest in biology and animal sciences through anecdotes showing their love and appreciation of zoos. The animal facts and musings about the new building show their passion for knowledge and happiness at the opportunity for humans to coexist with nature. 

The conclusion raises the writer’s questions but shows their critical thinkins skills and how they can connect the zoo’s “sustainable techniques” to new solutions in cities. It also effectively wraps up the narrative.

#12. Personal Statement Example 

This personal statement describes a candidate’s experience navigating the jungle and how it ignited a new passion: 

“ Immersed in the core of the [NAME] jungle, I was set to embark on my first plant medicine journey. At age 14, I was depressed and anxiety scheduled my days. For a week, I lived with the [NUMBER] year-old [NAME] tribe: waking before the sun, drinking cleansing tea with the Chief and his counsel, and cutting through the wilds with a machete to hunt for dinner. Known for centuries to be cautious of welcoming Westerners, the village members embraced me. I had the chance to hear the tribe passionately share their knowledge about native plants and ways to live harmoniously with the land. Songs of exotic birds and warm, crisp air breathed love into my lungs, and I felt my nervous system recalibrating. I partook in the ceremony with [TEA NAME], a plant based entheogenic tea that activates the pineal gland, and I felt my connection growing stronger with divine nature. It felt like I was washing my brain in ice water and I was inspired by the tribe’s devotion to Her. At night, I feverishly scribbled down my day in my Moleskin journal. By the time the week was through, every page was filled with thoughts, questions and feelings. 

When I returned back home, I wanted to learn more about these plants and why or how they became so scorned and abused in contemporary society. Taking research into my own hands, I proactively began to dig into the history of these plants. I was hooked after reading Terrance and Dennis McKenna's Stoned Ape Theory and listening to the podcast, ‘Avoid Gurus, Follow Plants.’ This year, I became the youngest to complete The Course [NAME] led by Dr. [NAME].  I learned about limbic healing, the psychoneuroendocrine immunology network, and the power of these sagacious teacher-plants. Dr. [NAME] discussed the harms of disrespecting plant medicines and how if we work for them, they may choose to work with us.

The course included conversations with Ph.D. student, [NAME], regarding her dissertation about the benefits of ketamine in psychotherapy. The thesis concluded that compounds in medicinal plants had healing properties to neurodegenerative diseases and those with terminal illnesses and trauma, all of which are imperative to our current and future concept of health. My enthusiasm for plant medicine spread into all aspects of my life; it was time for another journal and another journey. Thus, I began my podcast: [NAME]. Honoring the wisdom of the indigenous, the podcast bridged gaps between societies and generations, creating a safe space for curiosity to thrive and penetrating the walls of ignorance.  Recently, I watched my mom transform from a senior executive at a major telecommunication company to a [NEW ROLE] and CEO of her own firm. As my first podcast guest, she shared her mission to guide one million souls into personal sovereignty. Since then, I have been blessed to speak with Dr. [NAME], the Chief of a [TRIBE], who discussed the preview of her new book and shared how surrendering invites harmony to a person’s life. It was then that I realized that The [PODCAST NAME] was more than a podcast; it was a quiet voice with something loud to say. Today, its purpose is to focus on integrating spirituality into everyday life, and how to work respectively with these venerated and still controversial plant medicines. It is paradise for thinkers, visionaries, and pioneers. The words exchanged in the podcast are the planks in a bridge that connect some of the world’s most remarkable leaders to a generation that may benefit from their wisdom. The journey that began in [COUNTRY] struck the match to the wildfire of my passion, curiosity and devotion to plant medicine .” 

This personal statement illuminates the author’s experiences living with a different culture in a new environment, showing their ability to exit their comfort zone. The story shows the author’s cultural understanding, describes where their passion for plant medicine bloomed, and how it inspired them to start their own podcast. 

#13. Personal Statement Example 

This personal statement explores the writer’s love of painting: 

“ I am a painter. The connection I feel to the art I create and love is — like the art itself — so much more than the words I can use to describe it. I become utterly absorbed in the process of creating, viewing, and studying art; it taps into my vulnerabilities and connects me to previously unknown parts of myself. Everything I paint, regardless of the apparent subject, reflects something about me. My recent painting ‘[NAME],’ for example, depicts a close friend curled up beneath a quilt festooned with red poppies. I have realized that it is a portrait of both of us that reveals our shared yearning for safety, warmth, and beauty. Likewise, my favorite pieces by other artists lay bare my own internal tensions and artistic aspirations. I believe that paintings unlock access to both the artist and the viewer. This has become apparent in an independent art history project I completed this summer about the early 20th-century painter Amrita Sher-Gil. I remember first seeing one of her works and feeling deeply drawn to her use of color. Compelled to learn more, I sought the mentorship of a local art history professor and embarked on an exploration of Sher-Gil’s work that has resulted in a tremendous affinity for her story – and a better understanding of my own.

In volumes of Sher-Gil’s letters, photographs, and paintings, I found an uncanny resemblance to myself. She was Indian and European, moved frequently, played the piano, and saturated her paintings with bold, warm colors. Sher-Gil drew inspiration from Rajput painting and stained her female subjects with a burning red that could have spilled out of the tube of cadmium red I squeeze each time I create an underpainting. In my work, the same Rajput-like red shines through the crevices of my overpainting and brings my subject matter to life.

As I became enthralled by Sher-Gil’s red, I learned about the color’s history and, in the end, I made an original discovery. Rajput artists surrounded their paintings with a luxurious red border and often used the color to adorn and highlight two lovers; this red became a mark of heterosexual longing. As I read Sher-Gil’s letters and looked at her paintings, I noticed that she used the Rajput-like red to allude to her own bisexuality; my paper pointed out that she reworked the color’s meaning to represent intimacy between and among women.

My research on Sher-Gil is a clear reflection of my own artistic process — sometimes confusing, far from neat, and often driving to an unclear conclusion. Nevertheless, it reinforced my relationship with art. Sher-Gil used paint to capture the complexity of her identity and illustrated her struggles, dilemmas, and moments of pleasure; in doing so, she has given me confidence in my own painting process and self-exploration. When I paint, I live in a space of meaningful and productive uncertainty. Just as the unexpected purple highlights on the arm of the figure beneath the poppies in my painting resulted from accidental layers of red, blue, and green, the meaning of my work may not be evident until the painting is complete.

In the same way, I am a work in progress. In art, I explore strength and vulnerability, femininity and masculinity, uncertainty and knowledge; I throw myself into my creative and intellectual interests as the practitioner and academic, the painter and viewer. When I paint, I value the companionship of my tubes of pigment, the subjects of my images, and painters like Sher-Gil, who has become a role model. I am eager to pursue studio art and art history and to introduce others to the possibilities of self-exploration through art. To know me, you should know my paintings: the ones I create, the ones I love, and the ones I will study, teach, and share with others. Painting reveals the fullest version of who I am .” 

This student’s love of painting and Sher-Gil’s work spurred them to seek mentorship and how, like their artistic process, they’re a “work in progress.” The author’s experiences and passion for art intersect with their explorations of himself and their strengths. 

#14. Personal Statement Example 

This personal story begins with what appears to be a humorous anecdote that transforms into a well-written personal statement: 

“ During my first week of kindergarten, I pulled the fire alarm.

We had just come in from recess and kindergartners were lined up single file against the wall. It was our ritual before returning to class. I felt antsy, fidgety, and bored; my body was not ready for the impending ‘circle time.’

A quick turn of my head and there it was – a red, shiny, attractive box. The allure was all-consuming. ‘Pull the lever,’ an internal voice told me. Before I knew it, my thoughts had become actions, and I instantly became a legend. Blue ink on my palms from the dye pack gave me away when the blaring alarm and chaos settled. Despite initial frustration, even the principal appreciated my clever argument: ‘Why can a small kid reach the fire alarm – is it even really my fault?’

For years, I struggled with that question as I learned that my brain craves action and I need to learn to ‘pause’ while most others don't. I also discovered that I have a passion for understanding how and why the brain works, and a resulting interest in neuroscience.  

Recognizing that people learn and experience things differently and that it's not their ‘fault’ spurred my desire to help others from a young age. I cajoled my parents to take me to a library – an hour away, each way – that was willing to accept a 12-year-old tutor. Soon after, I developed [WEBSITE NAME], a service that provides a combination of learning and social support. I learned that each child has individual needs, different ‘hows’ and ‘whys’ for learning and experiencing the world – and I was fascinated by it all. 

My high school serendipitously had a program perfectly designed for me - [PROGRAM NAME]. I didn’t realize until I started working as a fellow with the [PROGRAM NAME] – a center for mind, body, and education science – that my “field” experience as a tutor coupled with my fascination with learning differences made the intersection of neuroscience and education an ideal focus. My innate desire to understand the brain's inner workings guided me to help others learn and feel comfortable with their own brain wiring. Whether leading a study on the biggest stress factors for high school students or exploring what types of music best influence learning, I am inspired to gain a deeper understanding of brain function and its educational implications.

My parents often tell the fire alarm story – it is pretty funny, after all – but it also represents something more serious for me: the realization that impulsivity is part of my brain circuitry. It's arguably a blessing. As a five-year-old, I needed to pull that alarm. As a more mature student, I need to pursue my desire to understand the brain, recognize I have no ‘fault’ to fix, and use scientific research and insights to help myself and others. To this day, I still believe the fire alarm should be higher than a kindergartner's reach.” 

Although this personal statement begins with a humorous anecdote, the tone remains serious enough to convey the author’s lived experiences and accomplishments influenced by their brain’s impulsivity. This exploration of themself led to their interest in neuroscience and how they’re inspired to learn more about brain function. 

The conclusion brings the narrative full circle in a light-hearted way while the author shares their conviction to use scientific research in the future to better understand themselves and others. 

#15. Personal Statement Example 

This personal statement describes the a figure skater’s reflection of their path: 

“ The frigid air bit my cheeks as music breathed life into the otherwise dead-silent arena. I felt the intimidating stares of a million eyes as I started gliding across the gleaming ice in sync with the music, yearning to flaunt the moves I’d assiduously perfected during my early-morning practices. Flawlessly landing the last double lutz in my program, I was homebound. As the music reached its final decrescendo, I slowly exited my last spin and struck my final pose facing the motionless audience. The silence returned momentarily but quickly turned into thunderous applause and cheers as I took my bow after another ‘gold medal’ performance.

Exiting the ice, I noticed a haze of silhouetted smiles. Most were unrecognizable, but a few jumped out at me before I was even off the ice: those of my coach, my parents, and my exuberant little sister. However, after performing this same program multifarious times this season, each warm post-program greeting by friendly or familiar faces felt like déjà vu. 

Competition after competition caused me to gradually lose sight of my goal. An Olympic gold medal is known to be the pinnacle of a figure skating career, but the elusivity and cutthroat nature of the journey slowly became more of a deterrent to finding my way to the top of that podium. Instead, I was prompted to look beyond the bounds of this track as I sought to uncover a solution to the monotonous cycle that held me confined to the quotidian repetition of competition between training sessions and performances.  

Serendipitously, I soon stumbled upon a volunteer coaching opportunity at my local rink. Through the [NAME] Skating Program, I was given the opportunity to work with individuals with a range of physical and developmental disabilities on the ice. Initially hesitant to fill this position because it’d be my first coaching opportunity, I was soon elated by each skater’s positive demeanor and excitement to reach their fullest potential. To them, skating wasn’t about a collection of gold medals, but instead about the freedom granted to them on the ice and the resultant sense of coach-and-skater camaraderie so freely formed.  

After the program met each week, I continuously found myself exceptionally eager to return to the ice to improve my own skating skills. However, I began approaching practice sessions with a renewed sense of purpose, as I was no longer concerned with the minuscule details that’d cost me valuable points in competition. Shifting my focus from technicalities to the bigger picture, I could now enjoy my time spent on the ice while also enhancing my skills as a mentor. Precipitating fulfillment out of practice sessions, I discovered that the pride I held in my mentoring abilities was more valuable than any medal.

Reflecting on my decade of skating, I’ve come to find that the most rewarding times, just like the most rewarding and delicious recipes, tend to rely on a balance between leadership and zealousness, between seasoning and zest. The leadership seasoning has come from my coaching experiences, which have impelled me to thrust myself into even more leadership roles both inside and outside the rink. On the other side of the rink, my zest at my best is hard for the rest to test, so this equilibrium between leadership and enthusiasm is critical for me to maintain so that I can always be my best self not just for my own self, but also and mostly for others. Whether it be teaching a skating class, educating underclassmen on basic business fundamentals for DECA, or discussing how to write efficacious and mellifluous news articles for my school paper, I’ve constantly been able to find avidity in every activity I pursue through an equilibrium of mentorship and individual effort, even if it doesn’t earn me an Olympic gold medal in the end, because when it comes to being golden-hearted, I’ve already been Olympic-caliber all my life.” 

While the beginning of this personal statement showcases the author’s figure skating talent, the “reflection” piece shows how they handled feeling deterred from their goal toward meaning an Olympic gold medal. 

Their mentoring experience shows their community spirit, leadership potential, and adaptability – they connect these experiences to helping them enjoy their time on the ice again. This story conveys how they found balance and can apply it to other situations. 

These examples of college personal statements are just that: examples. While your statement doesn’t need to look exactly like these, reading examples is a great way to gain inspiration. 

Common Personal Statement Mistakes

Many students find it easy to fall into certain traps when writing their personal statements. Make sure to avoid these mistakes in your writing!

• Relying on cliches : It is imperative that you avoid cliche saying, topics, or ideas in your statement. Admissions officers read tons of statements daily, so you want to make yours stand out. Using cliches will give the impression that you aren’t putting honest effort in and only writing what you think they want to hear. 
• Choosing an inappropriate topic : Stay away from topics involving illegal activities, highly personal or tragic situations, or controversial ideas. You don’t want to make your reader uncomfortable in any way. 
• Using quotes : Your personal statement should come from you. Using a famous quote in your statement is not only cliche but also takes up valuable space that you could use for your own words and story. 
• Not proofreading : If you want to look professional and polished, you need to avoid grammar or spelling mistakes at all costs. Proofread your work and then proofread it again. Try reading it aloud to catch small errors. 
• Repeating your application : You don’t need to talk about your GPA or test scores in your personal statement. The admissions committee has already seen them. Your statement is a place for you to show them who you are in a personal sense. 

If you’re struggling even after this comprehensive guide, get help with your personal statement today. Our personalized tutors will work one-on-one with you to craft the perfect personal statement.

Here are our answers to some of the most frequently asked questions about how to write a college personal statement.

1. What Should a College Personal Statement Include?

Your college personal statement should include a brief snippet about a transformative event in your life that led you to your application. You can include important lessons you’ve learned, qualities you’ve developed over time, and your goals.

2. How Do You Start a Personal Statement?

To start a personal statement , begin with a concise introduction. Don’t spend too much time on the beginning; starting with one or two sentences to set up your story and grab the reader’s attention is best. 

3. How Do I Make My Personal Statement Stand Out?

To stand out , your personal statement should highlight something special. Think about your life experiences that meant a lot to you growing up and have shaped you into who you are today and who you want to be. Avoid clichés like famous quotes or general statements. 

4. How Should I Format a Personal Statement?

College application platforms typically provide a personal statement format, such as a word count or page limit . Generally speaking, you’ll want to select a basic, legible font, such as 12 pt. Times New Roman. 

5. How Long Should a Personal Statement Be? 

A good personal statement is between 500 and 650 words. Double-check the specific requirements for your school to confirm how long your statement should be. 

6. What Should You Not Do in a Personal Statement? 

When writing a personal statement, avoid using famous quotes, grammatical errors, or choosing an inappropriate topic. 

Final Thoughts

Your personal statement should be authentic, compelling, and give the reader an excellent idea of what makes you, you . The best personal statements include a punchy introduction, a compelling and unique anecdote, and conclude with a few lines nicely wrapping up the narrative. 

Don’t be afraid to get personal — it’s a personal statement, after all! Just ensure you end on a high note. Remember, your conclusion is the last thing admissions officers will read, so it should be memorable and impactful. What do you want the audience to take away? 

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Statistics and Actuarial Science

Information for new graduate students in actuarial science, data science and statistics at the university of iowa..

Welcome New Graduate Students!

Information for NEW graduate students in Actuarial Science, Data Science and Statistics at the University of Iowa. 

Last Updated, May 31, 2024.                                   Additional  updates will be sent this summer!

Important Information for International Students

The Office of International Students and Scholars does an incredible job helping you settle into Iowa City and the University of Iowa.  They have webinars to help with:  

1. Getting Started and Making Travel Arrangements

2. Achieving Success: On-campus Involvement and Cultural Adjustment (undergraduate students)

3. Graduate Student Professionalization and Support

4. Understanding Orientation Expectations, Responsibilities, and Placement Tests (graduate students)

5. On-campus Housing Assignments and Move-in Tips (undergraduate students)

6. Student Employment

7. Money Matters - University Billing

Do you need to take the SPEC (Spoken Proficiency of English for the Classroom)?

All students for whom English is not a first language (as self-reported on their admissions application) and who have first-time appointments as graduate teaching assistants (TAs) are required to go through a testing process to assess their effectiveness in speaking English before they are assigned assistantship responsibilities. Beginning in Fall 2024, there will be a new test to assess communication in English in a classroom context called SPEC (Spoken Proficiency of English in the Classroom).  This is replacing ESPA and ELPT.  Details will be coming soon.

Any graduate student who is included in the following categories needs to have their oral English proficiency tested by the TAPE Program:

• Students whose first language is not English (i.e., learned another language first) as self-reported on their admissions application, and
• Have been appointed as a Teaching Assistant

Exemptions (may change):

• Students with an official valid (within the last two years) iBT Listening score of 25 and an iBT Speaking score of 26.
• Undergraduate degrees and/or     
• Continuous attendance of English-language schools since the age of 12 (or younger)
• Students who served as teaching assistants at other institutions of higher learning in which the language of instruction is English, if they were listed as the instructor of record for a course or led a discussion section in English for at least one year, with a year defined as either two academic semesters or three academic quarters.
• Requests for exceptions regarding the SPEC  can be submitted for evaluation to a committee consisting of the Director of ESL Programs, the Associate Dean for Administrative Affairs in the Graduate College, and a representative from University Human Resources.

Requests for exemption and exceptions must come from the department by the deadline, not the student.   Deadlines to register students for the SPEC are:

• March 1  

NOT Exemptions:

• Students who come from a country where English is one of the official languages.
• Students who are U.S. permanent residents or U.S. citizens whose first language is not English.

Testing Procedures & Results

 To be announced soon!

Graduate/Professional International Students Important Dates

July 12, 2024:  Earliest date you may enter the U.S. in F-1 or J-1 status. August 11, 2024:  Latest date by which you should arrive in Iowa City August 12 - 16, 2024: International Student Orientation August 26, 2024:  Classes begin.

Housing Information for All Students

The department has a housing webpage, please let us know if you have any questions or concerns. If you are looking for a roommate, please let us know and we can update this web page!

Looking for housing options ?

All US citizens that are financially supported (TA, RA) need to be here on August 21.

All students will register for classes the week before classes start.  International students must complete the required Orientation Program before  they can register for classes.    

____________________

Fall Classes Advising will be August 19-23

All NEW UI students must meet with their advisor prior to registration.  There is no worry about getting into any of the classes we teach.  

• IF you are an Actuarial Science MS or PhD student you will need to meet with Professor Shyamalkumar.  Email him after August 12 at [email protected] to set a time to meet to discuss what classes to take, it may be on Zoom or in his office (233 Schaeffer Hall).
• IF you are a Data Science MS, Statistics MS, or PhD student you will need to meet with Professor Boxiang Wang.  Email him after August 12 at [email protected]  to set a time to meet to discuss what classes to take, it may be on Zoom or in his office (261 Schaeffer Hall).

New Graduate College Welcome and Orientation, August 21

The Graduate College Fall 2024 Graduate Student Orientation event will take place on Wednesday, August 21, 2024.  A registration form will be sent to your UI email sometime this early summer from the Graduate College. All new doctoral and master’s students are invited to attend.  

New Teaching Assistant Orientation, August 22- required for all new supported students

Sponsored by the Center for Teaching

This event will introduce participants to the role of teaching assistant at the University of Iowa and prepare them for the first week of classes and beyond. 

Participants will discuss evidence-based teaching strategies for lesson planning, inclusive teaching, and more with Center for Teaching staff. Participants will also choose two workshops of interest to them out of several options; these will be facilitated synchronously by experienced TAs.  This is a virtual event for 9-noon.

• Sign up before August 21!

New Student Department Orientation, August 23 at 9 a.m., Room to be determined.

• All New Student Orientation —Group Introductions and General Policy Procedures.

New Supported Graduate Assistants Orientation, August 23 at 1 p.m., Room to be determined.

• Our Director of Graduate Studies will have a department review of expectations and your specific roles in our department. Teaching and grading assignments will be explained, as well as preparation, teaching tips, problems and questions, quizzes and exams, weekly meetings, grading, appropriate office use and the Sexual Harassment Prevention Education

Mailbox in 241 Schaeffer Hall 

All graduate students will have a mailbox in our main office.  The faculty do as well.  Please check your mailbox at least once a week!

Office Desk Assignment

Nearly all supported students will have a desk in one of our offices.  The assignment priority (in this order) includes Ph.D. and Fellowship candidates, research assistants, half-time teaching assistants, quarter-time teaching assistants and lastly graders.  Having a desk is a privilege and should be used only for university business.  Office assignments will be given to students on, August 23.  Keys are checked out ONLY after that time.  Please remember to keep the rooms clean and take out all trash to the large bins in the main hallways.

Set-up your University of Iowa Email

All University of Iowa students are required to activate their assigned uiowa.edu email address, as all official communication from university offices are now sent via email, rather than hard copy. This address usually follows the pattern [email protected]   (However, often a number is also attached.) 

To activate the account:

• Log on to  MyUI
• Click on My UIowa / My Email / Request Email Account
• Complete the specified steps.

Students who prefer to maintain only their work or home email addresses can do so by routing the uiowa.edu email to a work or home account. To do so, follow these steps:

• Click on My UIowa / My Email / Update Email Routing Address

Important Notes:

• If your uiowa.edu email address is routed to a different account, you will  not  need to change your address in ICON, as your messages will already forward to your routed address.
• Log on to MYUI.
• Click on My UIowa / My Email / Email Account Filter bulk mail.
• Make sure that none of the categories are checked.

Required Graduate Assistants Teaching Courses:

• ONLINE CLASS Requirement: Sexual Harassment Prevention Edu.  Use your HawkID and password to log into Employee Self Service. Click the Personal tab, next (under Learning and Development) click on Sexual Harassment Prevention Edu., follow instructions.
• ONLINE CLASS Requirement:  Federal Educational Rights and Privacy Act (FERPA), Use your HawkID and password to log into Employee Self Service. Click the Personal tab, next (under Learning and Development) next click on Available Online Icon Courses, next FERPA Training, then click on View Details twice and the last click will be to Enroll in this ICON Course Session.
• A six-hour orientation program will be required of all students who are certified at level A or B and are teaching for the first time.  This orientation helps new teaching assistants understand the culture of the U.S. classroom and treats topics such as student expectations, teacher-student relationships, and understanding and answering student questions. Discussion focuses on suggestions for maximizing comprehensibility in spoken English. This course meets twice for 3 hours early in the semester. Both meetings are held in the evening.

Administrative Department Staff:

Professor aixin tan (until july 1, 2024).

Director of Graduate Studies, Statistics and Data Science Graduate Advisor: [email protected]   (319) 335-0821.

Professor Boxiang Wang (beginning July 1, 2024)

Director of Graduate Studies, Statistics and Data Science Graduate Advisor: [email protected] (319) 335-2294.

Professor N.D. Shyamalkumar

Actuarial Science Graduate Advisor:  [email protected]    (319) 335-1980

Margie Ebert

Academic Services Coordinator ,  [email protected]  (319) 335-2082

Heather Roth

Administrative Services Coordinator  [email protected]   (319) 335-0712

Tammy Siegel

Department Administrator ,  [email protected] , (319) 335-0706

Officer in Scottie Scheffler case thanks the golfer but takes aim at his attorney in statement

LOUISVILLE, Ky. ( WAVE /Gray News) -The officer at the center of the case against pro golfer Scottie Scheffler issued his statement after the charges against Scheffler were dismissed.

In the letter, Detective Bryan Gillis thanked Scheffler for his demeanor throughout the ordeal.

“Mr. Scheffler and I both agree that there will be no ill will over this going forward,” Gillis wrote. “Instead of giving a negative public reaction, he chose to speak with dignity, humility and respect. My family and I appreciate that.”

However, Gillis took issue with claims made by Scheffler’s high-profile attorney, Steve Romines, calling his comments them “unfortunate and disturbing.” During a press conference after the court hearing on Wednesday, Romines said Gillis was never dragged and that it was a “false arrest.”

“I’d be surprised and disappointed if Mr. Scheffler actually had any part in making those statements,” Gillis said. “To be clear, I was drug by the car, I went to the ground, and I received visible injuries to my knees and wrist. I’m going to recover from it, and it will be OK.”

During the press conference, Romines also stated the only reason why Scheffler was not suing the Louisville Metro Police Department was that the taxpayers would end up with the bill.

“He didn’t do anything wrong,” he said. “And I’ve said repeatedly, the more evidence comes out, the more it shows that Scottie was a victim in all this.”

During the press conference, Romines issued a response when asked about statements made by Scheffler moments after he was read his Miranda Rights. In a video of Scheffler’s arrest, he is heard apologizing and telling the officer he didn’t know Gillis was a police officer when he tried to stop him. Scheffler also tells the officer he was afraid he was late for his tee time, so he decided to move forward and admits he should have stopped.

When asked why the statement Scheffler made in the video did not align with what Romines was saying, Romines said Scheffler was “being interrogated after the most stressful situation of his life” and that Gillis was “asking him leading questions. ... And that’s why you don’t talk to police.”

Scheffler’s own words after the hearing were of a different tone than his own attorney.

“As I stated previously, this was an unfortunate misunderstanding,” Scheffler wrote. “I hold no ill will toward Officer Gillis. I wish to put this incident behind me and move on, and I hope he will do the same. Police officers have a difficult job, and I hold them in high regard. This was a severe miscommunication in a chaotic situation.”

Scheffler also talked about the life that was lost that morning during the fatal crash, a sentiment that Gillis echoed.

“The reality is there are more important things in the world right now than a back-and-forth over this,” Gillis said. “A person lost his life that day, and a family lost a loved one. At the end of the day, I take pride in working for the people in the community to preserve their safety.”

Gillis said he would like to continue serving the community as he has for the last two decades “without the distractions caused by this series of events.”

“I wish Scottie Scheffler and his family all the best,” he said.

Gillis ended his statement with a joke about his pants that had ripped during the incident.

“To those concerned, they were indeed ruined. But Scottie, it’s all good,” he said. “I never would’ve guessed I’d have the most famous pair of pants in the country for a few weeks because of this. Take care and be safe.- Bryan.”

Copyright 2024 WAVE via Gray Media Group, Inc. All rights reserved.

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