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Managing DU Postpaid Business Plans: Balance Checks & More

Managing DU Postpaid Business Plans

In the fast-paced business world of the MENA region, staying connected and managing your expenses efficiently is crucial. For UAE businesses, DU’s postpaid plans are a popular choice, offering flexibility, convenience, and reliability. But are you making the most out of your DU postpaid business plan? In this comprehensive tutorial, we will walk you through the essentials of managing your DU postpaid plan, from balance checks to optimizing your usage. Whether you’re a startup or an established enterprise, this guide is your key to cost-effective communication and seamless operations.

Understanding DU Postpaid Business Plans

Mena startups raised $101 million in August 2023

Before diving into the nitty-gritty details, let’s start with a brief overview of DU’s postpaid business plans. These plans offer businesses a range of options, with varying data and talk-time allowances to suit your specific needs. They also come with exciting add-ons, such as international calling and data roaming packages. The flexibility of postpaid plans means you can adjust your services as your business grows.

Checking Your DU Postpaid Business Plan Balance The first step to managing your DU postpaid plan effectively is keeping a close eye on your balance. No one likes the surprise of an unexpectedly high bill. Here’s how you can check your balance:

Online Account: DU provides a user-friendly online portal where you can log in and access your account details, including your balance. This is a convenient and immediate way to check your usage.

DU Mobile App: Download the DU mobile app for a quick and easy way to check your balance and usage. The app is available for both iOS and Android devices.

Text Message: You can also check your balance by sending a text message with a specific code. DU customer support can provide you with the exact code for this service.

Customer Service Hotline: Alternatively, you can simply call DU’s customer service hotline and inquire about your balance.

Managing Your Usage

Now that you know how to check your balance, it’s time to learn how to manage your usage efficiently to avoid any unwelcome surprises on your bill. Here are some key tips:

Set Usage Alerts: DU allows you to set usage alerts. You can choose to receive notifications when you reach a certain data or talk-time limit. This helps you stay in control of your consumption.

Analyze Usage Trends: Regularly review your usage trends. Look for patterns to understand when and where your data and talk-time is being utilized the most. This can help you optimize your plan accordingly.

Opt for Data Packages: If your business relies heavily on data, consider opting for data packages. DU offers various data bundles, allowing you to get the most value out of your plan.

International Calling and Roaming

For businesses with international operations or clients, DU offers add-ons for international calling and data roaming. These add-ons are designed to make international communication more affordable and convenient. Here’s what you need to know:

International Calling: DU provides international calling packages tailored to different regions. These packages can significantly reduce your international calling costs, making it easier to stay connected with clients and partners worldwide.

Data Roaming: When your business takes you abroad, DU’s data roaming packages ensure that you can stay connected without breaking the bank. These packages offer data at reasonable rates, helping you avoid exorbitant roaming charges.

Bill Payment and Payment Methods

Managing your DU postpaid plan also involves handling your bills efficiently. DU offers various methods for bill payment:

Online Payments: You can easily pay your bill online through the DU website or app. This is a hassle-free way to settle your dues.

Auto-Pay: Set up auto-payments to ensure that your bills are paid on time every month. This is a convenient option for busy business owners.

Payment Centers: DU has numerous payment centers across the UAE where you can pay your bills in person.

Bank Payments: You can also pay your DU bill through most major banks in the UAE. Contact your bank to inquire about their bill payment services.

DU Customer Support

DU’s customer support is there to assist you with any questions or concerns you may have about your postpaid plan. You can reach out to them through various channels:

Hotline: DU’s customer service hotline is available 24/7, making it convenient for you to get assistance at any time.

Online Chat: If you prefer online communication, DU offers a live chat option on their website.

Email: You can also send your inquiries or concerns via email. DU’s customer support typically responds within a reasonable timeframe.

Managing your DU postpaid business plan doesn’t have to be a daunting task. With the right knowledge and tools, you can keep your communication costs in check, stay connected internationally, and ensure your bills are paid promptly. By regularly checking your balance, monitoring your usage, and taking advantage of DU’s additional services, you can make the most of your postpaid plan while saving your business valuable resources.

So, whether you’re a small startup or a large corporation, remember that DU’s postpaid business plans are designed to meet your specific needs. Take the time to explore the DU website, use the mobile app, and reach out to their customer support when you need assistance. With DU, your business communication will be smoother, more cost-effective, and more efficient.

Now, it’s over to you! Start managing your DU postpaid business plan effectively today, and watch your business thrive in the vibrant landscape of the MENA region.

If you have any questions or need further assistance, feel free to reach out to DU’s dedicated customer support team. They are ready to help you navigate your DU postpaid journey with ease.

Tags: Business dubai online

October 13, 2023

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du‌ ‌announces‌ ‌Business‌ ‌Starter‌ ‌Plan‌, ‌enabling‌ ‌SMEs ‌to‌ ‌plug‌ ‌and‌ ‌grow‌ their‌ ‌business‌ ‌across‌ ‌the UAE‌ 

For AED 399 per month, enterprise customers will receive unlimited fixed broadband connectivity, limitless calls to all landlines, and an advanced router through the solution.

Following increased demands from home office, small office, and small enterprise customers for fixed services nationwide, du’s all-in-one solution will ensure they capitalize on a host of simultaneous benefits moving forward, including seamless data connections with free landline calls, quick and easy setup, and greater cost-efficiency. This latest news aligns with the UAE’s vision for advancing the national economy, with small enterprises a key driver for sustainable development and unlocking economic potential. Ensuring a business-friendly environment for every incumbent is a National Agenda imperative, and du’s Business Starter plan will uphold this mandate by facilitating smart services, support, transparency, and innovation. 

For AED 399 per month, enterprise customers will receive unlimited fixed broadband connectivity, limitless calls to all landlines, and an advanced router through the solution. Furthermore, customers will be able to avail other business-focused add-ons, including a credit card machine, Microsoft Office 365, and an .ae domain name that will improve daily operations. Through the collective provision of these services, enterprise customers will become accustomed to an all-new fully digital experience with instant internet and landline activation, as well as enhanced efficiency and a sizeable price differentiation, compared to fixed regular products. 

Looking at the evolving needs of the enterprises, du has launched a new Business Starter Plan for its corporate customers with a range of exclusive benefits. With the launch of its Business Starter offering, du has upheld this long-standing commitment to those it serves once more. Overall, the success enterprise customers enjoy will be supported by the unlimited data, technical superiority, lower costs, and overall credibility of the new solution, which is certain to contribute to a thriving SME sector at the national level in the years ahead. 

du’s Business Starter plan is a fixed product that has been designed specifically for office premises. Small retail customers and any enterprise with 9 users or less who do not require fixed speeds at the same time will also never encounter usage concerns.

For more information, please visit http://du.ae

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From 1st Jan 2018 , the UAE Government has introduced Value Added Tax (VAT) at 5% , which will apply to our products and services. Read more

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Elevate your business with our online exclusive offers.

Carry-over data, take up to 50% unused data into next month, free 1 hour delivery, dubai orders only, made between 9am-4pm., free shipping, contract options, no contract & 12 month contract, when you buy with plan, buy your new line in just a few clicks, free delivery, no delivery charges on the orders, affordable terms, 12, 24 or 36 device installments.

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AED 100 / month   + 5% VAT

Business mobile plan 100, 5.5 gb national data, - roaming data, 500 mins national calls, - international calls, 130 sms national, - international, - incoming roaming, - outgoing roaming, 1130 mins calling within your business circle, aed 150 / month   + 5% vat, business mobile plan 150, 10.5 gb national data, 800 mins national calls, aed 200 / month   + 5% vat, business mobile plan 200, 15 gb national data, 1250 mins national calls, 200 sms national, 1200 mins calling within your business circle, 130 mins national calls, 130 mins international calls, 65 sms national, 65 sms international, 330 mins national calls, 155 mins international calls, 610 mins national calls, 310 mins international calls, 130 sms international, 1260 mins calling within your business circle, 8 gb national data, 900 mins national calls, - international sms, 10,000 business calling circle minutes, - internet calling pack, 18 gb national data, 2000 mins national calls, free internet calling pack, aed 325 / month   + 5% vat, business mobile plan 325, 55 gb national data, 2 gb roaming data, unlimited national calls, 410 mins international calls, aed 600 / month   + 5% vat, business mobile plan 600, 85 gb national data, 5 gb roaming data, unlimited international calls, 300 sms national, 300 sms international, 100 mins incoming roaming, 200 mins outgoing roaming, aed 900 / month   + 5% vat, business mobile plan 900, unlimited national data, 40 gb roaming data, 500 mins incoming roaming, 1000 mins outgoing roaming, aed 125 / month   + 5% vat, aed 225 / month   + 5% vat, aed 350 / month   + 5% vat, 2 roaming data, aed 700 / month   + 5% vat, 5 roaming data, aed 1000 / month   + 5% vat, good to know, please select sim type.

• How are the minutes charged in these plans? The charging method is per minute for the free minutes in the bundle and any usage out of the bundle.
• The first monthly recurring charge will be prorated based on the activation date and the following month’s recurring charge will be charged fully in advance.
• The first bill will include a prorated charge plus the following month’s full charges.
• You can cancel your plan without a foreclosure (however if you still have other active contracts such as a device that hasn’t yet completed its minimum term, their fees will apply).
• Will I be notified before the expiry of the plan contract? Yes, you will receive an SMS one month before the expiry of your minimum term (i.e. contract period). You will also be contacted by one of our dedicated team members to help you renew your offer.
• How will the plan appear on my bill? The plan will be displayed as “Business Mobile Plan”.
• Are the unlimited minutes really unlimited? Yes, they really are unlimited.
• What type of calls can I make with the unlimited national minutes? Unlimited national minutes are valid for calls within the UAE only and to fixed or mobile lines. They are not applicable to roaming.
• What type of calls can I make with the unlimited international minutes? Unlimited international minutes can be used for international outgoing calls, from the UAE for the covered destinations. They are not applicable for roaming.
• What destinations can I call with my unlimited international minutes? 150 minutes of BMP 325 and 600 minutes of BMP 500 will not cover Afghanistan, Chile, Ethiopia, Liechtenstein, Myanmar and Slovenia. All the remaining international minutes is applicable to top 190 destinations. Visit ;du.ae/idd for the complete list of destinations.
• Roaming minutes and data benefits can be used in our preferred countries and our Roaming Partner Networks. Visit ;du.ae/preferredcountries for the full list.
• Bundles with incoming minutes only cover roaming-call-forward charges. Inter operator termination charges [IOT] are not covered
• Incoming and outgoing cover both incoming (roaming-call-forward charges) and outgoing calls. Inter operator termination charges [IOT] are not covered.
• After consuming your plan’s roaming minutes, if any, incoming calls, outgoing calls and data are all charged as per standard rates or Easy Roaming rates, if your Easy Roaming service is active.
• Roaming minutes’ packages are not built on real-time billing, hence consumption of the benefits cannot be tracked and there will be no usage notification, including on full consumption.
• Roaming usage does not include Lebanon and in-flight operators.
• There are some LTE handsets designed to send and receive minor data sessions, even though the mobile data feature is turned off. To avoid these excess data charges, either buy a roaming data bundle or change your device’s network from LTE to 3G.
• Non-preferred networks will have standard tariff set out on the du website, ;du.ae/smallbusiness/mobile/roaming/detail
• du may at its discretion and without notice, remove or modify any preferred roaming countries and Operators. It is recommended that, prior to travel, you check the current list on ;du.ae/personal/mobile/visiting-roaming/roaming-preferred-partners so you are fully aware on which countries we have roaming partners in and who those Operators are.
• What is the charging method? All in-bundle and out-of-bundle charges will be per minute.
• Can I subscribe to device offers with the Business Mobile Plans? Yes, our device instalment offers are available on top of the Business Mobile Plans. Please contact our sales channels for the latest offers on devices.
• Where can I subscribe to the Business Mobile Plans? You can subscribe to the Business Mobile Plans through our du retail shops, roadshows, business centres and your Account Manager.
• Can I upgrade or downgrade my plan within the Business Mobile Plans? You can upgrade to a higher rate plan without any foreclosure fees. However, you have to pay the foreclosure fee for the downgrade.
• Will I still be charged the full monthly fee if my line got suspended within my contract? Yes. Since the plans are associated with a Minimum Term, you will be charged the monthly recurring fee during the suspension.
• If I subscribe to the Business Mobile Plans within this month, will I get the full benefits immediately? If you subscribe within this month’s bill cycle, the monthly charge fee and your rate plan voice minutes will be prorated. However, your data will be granted in full. As for the following month, all the benefits and fees will fully apply.
• What happens after the Minimum Term is complete? You will continue to enjoy your Business Mobile Plan benefits. If you choose to cancel your line after the end of your Minimum Term, no termination fee will apply on your plan. However, if you still have other active contracts such as, a device that has not completed its Minimum Term, then a fee will apply.
• Can I still get one of the Business Mobile Plans, if I am an existing Business mobile customer? Yes.
• What is the activation fee? A fee of AED 55 is applicable for the activation of your SIM card.
• Terms & conditions We encourage you to read our terms and conditions carefully. Your access to our website and your use or purchase of any of our products or services imply that you have read and accepted the terms and conditions. Click ;here to read the full terms and conditions.

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AED 600 /month + 5% VAT

Business mobile plan 600, 85 gb national data, unlimited national minutes, unlimited international minutes, 300 national sms, 300 international sms, 10000 business calling circle minutes, free internet calling pack, aed 1000 500 /month + 5% vat, business mobile plan 500, 110 gb national data, unlimited national minutes, 60 incoming/outgoing roaming minutes, 2 gb roaming data, 100% discount business calling circle minutes, 1500 national minutes, 750 international minutes.

• These numbers are Metallic Numbers that are charged at a minimum commitment of AED 1000 per month.
• The numbers will have a discount of 50% on the commitment amount.
• The offer is available for both Corporate and Employee paid lines, starting from 23rd March 2023 until 22nd April 2023.
• The Metallic Numbers have a 24-month contract period.
• You need to subscribe to a Postpaid plan with the Metallic Number.
• Can I keep the Metallic Number if I change my plan to Prepaid, port-out or change ownership? The Metallic Number has a commitment of 24 months. If you cancel, change the plan to a Prepaid/Personal line, port-out or change the ownership, we are entitled to reassign the corresponding Metallic Number to another user after the completion of the quarantine period of 12 months.
• At the end of the contract, we will notify you through SMS and email to renew your contract. Each SMS will be sent at the 30-day mark, 15-day mark and one day before the rate plan contract is due to expire.
• We recommend renewing your currently subscribed plans to avoid missing the Metallic commitment (AED 500).
• If you are a Monthly Payment Rate customer, you can visit any du Store.
• If you are a Corporate customer, you can either contact your company’s authorised signatory to visit any du Store on your behalf or contact your du Account Manager to renew your plans.
• Yes, you can easily change your rate plan within our Postpaid eligible business plans, and it will not have any impact on the Metallic Number’s term or type (category) that you are on.
• If there is a foreclosure fee associated with your rate plan change, that will not impact the Metallic Number that you have subscribed to as long as you continue using your number with a Postpaid plan until your number’s commitment is over.
• What is the cancellation charge for the Metallic Number? Please note that when you cancel the plan during the 24-month contract for any reason including port-out, the Metallic Number will be returned to us. You will lose all your rights to it and will no longer be able to use it.
• Terms & conditions For terms and conditions, please click here
• Emirates ID
• Employee ID
• Salary certificate stamped by the organisation OR stamped Payslip
• The offers are permanent
• If you cancel your line within the Minimum Term of 24 months, early terminations fees equal to 1 Monthly recurring fee will apply. In addition, please note you will need to pay any outstanding amounts on your account.

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FY2023 Audited Financials

Residential - billing & payment.

Start, Stop & Transfer Service

Billing & payments, outages & interruptions, bill assistance & efficiency, rates & fees - res, new construction, energy right solutions - res, du natural gas rebates, about your residential bill.

Customers of Decatur Utilities (DU) are billed once each month utility services used during a period of approximately 30 days. Dates of service are clearly displayed on the billing statement. View a sample bill HERE .

A late fee is assessed on any amount not paid by the due date shown on the bill. Customers are given 14 days past the due date to pay current charges. Accounts are subject to cut-off if not paid after 14 days.

Re-connection fees:

$80 (Normal business hours, M-F, 8 a.m. – 4:30 p.m.)

$125 (After hours, payable using our automated payment options or via phone at 256-552-1400)

SmartHub Online Account Access

To access your account online OR to register, click the SmartHub button below and the login will open a new browser window. (If you click the button and it does not open, you may have pop-ups blocked on your browser. Hold down the "Ctrl" key and click the link again, it will open in a new window.)

To register for SmartHub, you will need your NEW Account Number and Mailing Zip Code from your July 2019 or later billing statement. For help finding that information please call customer service 256-552-1400 Opt. 4. One of our customer service representatives will be glad to provide that information and/or will help set up your SmartHub account.

For more information on SmartHub and to view "how to" videos, click here .

Payment Options

Pay by mail to DU, PO Box 2232, Decatur, AL 35609

Check or money order

Pay in person at DU’s Main Office M-F, 8:00 a.m. – 4:30 p.m.

Check or cash​

1002 Central Parkway SW 35601

Pay in person with cash at:

Walmart - CVS - Walgreens - Dollar General - 7-Eleven​

Use the bar code on the back of your DU billing statement

OR find bar code with SmartHub at "Bill and Pay/Pay With Cash" tab

Present bar code to make payment at these retail locations

Find locations by entering "35603" at: https://pay.vanilladirect.com/pages/locations?mapOnlyRetailer=

$1.50 third party fee applies per transaction. DU does not receive this fee.

Not a SmartHub user yet? See info above here how to download and register!

Pay in person at Moneygram locations

View locations

Call ahead to verify that your desired location accepts DU payments ​

Pay at our Self-Service kiosks

Inside Main Lobby (M-F; 8 a.m. - 4:30 p.m.)​

Main Office Parking Lot and Drive-Thru Lane (24/7)

Check, cash or card

Check or card​

Pay by phone at 256-552-1400 Opt. 3

Pay by Bank Draft

Download application​

Budget Billing

Budget Billing is DU’s levelized payment program that averages your monthly bills based on the previous 12 months’ usage. You must be on the DU system for 12 consecutive months. Customers must have current bank draft agreement to be eligible for Budget Billing. Download form HERE and return to our  Customer Service Department. 

Bank Draft is the easiest way to pay your DU bill! Sign up for Bank Draft and your bill amount is deducted from your checking or savings account on the due date each month. Download form  HERE  and return to our  Customer Service Department. 

Medical Priority List

If someone you know is on life support or another means of assistance which requires electricity to sustain life, please complete and return a Medical Hardship form so that we can place that residence on our Medical Priority List. In the event of an outage, power lines serving Medical Priority List members will be given top priority. A doctor must complete a portion of the form, and a new form should be re-submitted each year so that our records will be current.

Seasonal Sewer

During the summer months, beginning in April and ending with September billing, the waste water portion of your bill will be capped off based on your average usage in the winter months. DU takes into consideration that residential customers are watering flowers and lawns, filling swimming pools, washing automobiles, etc.

If you have questions concerning your bill please call Customer Service, 256-552-1400 Opt. 4.

Note: By providing your email address and phone number to DU, you are opting in to receive future email, text and/or phone notifications and other communications from DU.