customer service rep resume description

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Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

An example of a finished customer service resume that works
How to write a customer service resume that’ll fill up your interview diary
How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

Barista Resume
Bartender Resume
Server Resume
Waiter Resume
Receptionist Resume
Cashier Resume
Event Planner Resume
Flight Attendant Resume
Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them.

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives.

The following two resume formats also get our approval…

Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume.

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

Work Experience
Contact Information

To really make an impression, you can also add these optional sections:

Awards & Certification
Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them?

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview!

The contact information section on your resume must include:

Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
Phone Number – Check each number carefully
Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
Location – City+Country
Optional - relevant social media
Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary.

Got the skills, but can’t back it up with experience? Use a resume objective.

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

Position name
Company Name
Responsibilities & Achievements

Customer Service Representative

YXZ Convenience Store

03/2017 - 04/2021

Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
Worked at the customer information desk for 10+ hour shifts
Welcomed 1000+ customers during store opening event
Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects.

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer.

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants.

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date.

There’s no magic tricks with this section, just enter your education history in this format:

Degree Type & Major
University/School Name
Years Studied
GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

No problem. Just mention your education to date

Should I include my high school education?

It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

For a bartender role, your experiences always come first

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out.

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative.

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

Computer Skills
Mathematical Skills
Product Knowledge
Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

Personable and friendly
Endurance (long hours)
Conflict resolution
Time management
Team player
The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

Employee of the Year 2019 – XYZ Convenience
Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

The position you’re applying for
Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

Why you chose this specific establishment
What you know about the establishment’s culture
How your skills will be beneficial to the establishment
If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

Conclude the main points of your letter
Thank the hiring manager for their time and the opportunity
End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
Use an attention-grabbing resume summary or objective
In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

26 Customer Service Resume Examples for 2024

Customer Service Resume

Customer Service Resumes by Experience
Customer Service Resumes by Role
Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume . Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Entry-Level Customer Service Resume

Choose two tastefully contrasting fonts: one for your section headers, and one for your body text.
Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
We suggest bold (but not garish) colors in the header and titles to draw attention.
Say goodbye to excess white space by adding some relevant projects you’ve worked on.
Just make sure they relate to the customer service job description and emphasize your most relevant skills.

Customer Service Associate Resume

Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your resume-building adventure with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
Metrics draw the eye of the resume reader and increase the length of time they’ll review your customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

The structure of your retail customer service resume can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
We suggest you experiment with an array of resume templates and go for the one that zooms in on your greatest selling points.
Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Challenge yourself to prove your impact with metrics.
For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you.
Striking a good balance between hard and soft skills is tricky, but doable—the skills section on your resume can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the job description .
Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history.
Since you probably have plenty of experience, you may want to consider including a resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.

Customer Service Agent Resume

As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring?
Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page.
Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate.
A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.

Customer Service Advisor Resume

Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a resume template if you’re not artistically inclined.
Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
Don’t be afraid to highlight your hobbies and interests on your resume .
But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills.

Customer Service Representative Resume

So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

Receptionist
Sales Associate
Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

Customer service skills
Formatting your customer service resume
Quantifying your previous impact
Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a customer service job description requesting bilingual support like this:

Answer telephone calls and emails promptly in Spanish and English
Maintain and extend client base through positive customer interaction
Excellent verbal and written skills in both Spanish and English
Strong organizational and analytical skills
Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required.

Now, it’s time to tailor your skills section to the job description, which could look like this:

Bilingual (Spanish and English)
Organized
Strong verbal and written communication
Proven customer success
Empathetic
Methodical and thorough documentation
CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

Data analysis
Metrics-driven
Customer service reporting
Self-motivated
Social media
Creative problem-solver
Inquisitive

Tip 2: Format your resume for the ATS and recruiters

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read:

Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual:

College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company.
Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulas.

Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

All of these are good ways to customize your job description points.
Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description?

Customer service rep resume

Outcomes like increased sales or error reductions are great metrics to include.
Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume

Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
Stress your ability to work well with people—include any courses, extracurricular projects , or volunteer efforts where you interacted with people consistently.

Retail customer service resume

Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right.

Bilingual customer support resume

Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Representative Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Process orders, returns, and exchanges
Provide product information and recommendations to customers
Maintain accurate customer records and order information in CRM system
Collaborate with other departments to ensure customer satisfaction
Identify and escalate complex issues to senior customer service representatives or managers
Participate in training and development programs to improve customer service skills
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Representative Resume Example:

Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
Achieved significant increase in customer satisfaction through proactive customer service methods.
Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
Earned recognition for exemplary customer service through successfully managing product changes across organization
Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
Quickly addressed and solved customer inquiries, reducing response time by 45%.
Customer Relationship Management
Proactive Customer Service
Quality Assurance
KPI Management
Data Integration
Customer Feedback
Cross-selling
Problem Solving
Time Management
Product Knowledge
Conflict Resolution
Active Listening
Documentation
Organizational Skills
Interpersonal Communication
Empathy & Compassion
Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

Customer Service Software (e.g. Zendesk, Freshdesk)
Communication Skills
Multitasking
Sales Skills
Technical Troubleshooting
Typing Speed
Knowledge of CRM Systems

Soft Skills

Communication and Interpersonal Skills
Active Listening and Empathy
Problem Solving and Critical Thinking
Time Management and Prioritization
Adaptability and Flexibility
Patience and Tolerance
Conflict Resolution and Negotiation
Customer-Centric Mindset
Attention to Detail and Accuracy
Positive Attitude and Enthusiasm
Teamwork and Collaboration
Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

Communicated
Collaborated
Prioritized
Followed up
Facilitated
Investigated
Coordinated

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Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

Identify opportunities to further tailor your resume to the Customer Service Representative job
Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

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Customer Services Representative Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer services representative job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

Provides informal assistance such as technical guidance and/or training to co-workers
Proactively partners and assists Assistant Manager in referral coaching and mentoring of referral team members
Develops Pricing Recommendations and cost models working closely with product management and commercial leadership
Develop and demonstrate strong account relationship by working effectively with your sales counterparts to develop great customer knowledge
Performs other work-related duties as assigned
Create world class customer service through excellent account management
Accept additional projects or areas of responsibility that will improve the team’s performance
Working with others & Team spirit
Priority setting / Time Management
Problem solving
Computer literate (Word, Excel, Outlook, Power Point, Internet etc.)
Initiative & follow through
Relevant past roles are also an asset
Creativity & innovation
Confirm related FX deals executed on behalf of clients
Chance to enhance and develop the product
Update all pending securities with the proper failing reason
Prepare all documents for ASU to open safe keeping and cash accounts
Ensure proper Follow-up/escalation for existing accounts before expiry
Prepare departmental proofs
Submit weekly MIS reports to the region
Ability to keep an eye on details while using good judgement
Good working knowledge, or ability to learn the Avaya One-X switchboard
Strong ability to communicate effectively via verbal and written correspondences
Communication Skills: Excellent oral and written communication skills; good listener
Very good knowledge of Dutch, English and either French or German
Proficient in Word and Excel, knowledge of SAP is
Good commercial knowledge of the Aerospace industry
Good interpersonal skills to be able to converse easily with a variety of individuals from a mix of cultures and countries
Capability to work and be compliant in a regulated, quality system driven environment
Good knowledge and understanding of the SAP Sales & Distribution Module

15 Customer Services Representative resume templates

Customer Services Representative Resume Sample

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Recommend and approve account modifications and execute documents within authority
Ensure the accuracy of accounting input and success of the accounting adjustment
Authorize equipment repossessions and initiate default notices
Prepare files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance
Assist in the sale of assets
Calculate contract buyouts and resolve other customer service issues as assigned
Resolve termination and adjustment grief
Reconcile customer accounts
Continue security financing statements
Report on the subsidiary’s past due results and recommend additions, deletions, and modifications to the Potential Credit Loss Report
Duties performed in the field include collecting delinquent contracts through personal contact
Approve restructures within authority levels
Conduct equipment repossessions and field equipment audits as assigned and report collection activity to the manager on a weekly basis
Knowledge of financing and taxation principles
Knowledge of Caterpillar products, their applications, and their markets
Knowledge of marketing, credit and customer services concepts and techniques
Knowledge of financing and leasing products of the subsidiary
Knowledge of documentation principles
Knowledge of billing, invoicing, and dealer payment principles and concepts
Knowledge of security filing requirements and their applicability to bankruptcy laws and regulations
Knowledge of and the ability to apply past due account collection techniques and procedures
Knowledge of and the ability to perform math computation skills
Knowledge of and the ability to apply data collection and analysis skills
Ability to analyze customer credit summaries and past due accounts
Knowledge of and the ability to calculate casualty values and amortization schedules
Ability to prepare marketing reports and marketing related statistical reports
A 4-year university degree or equivalent diploma is recommended
Familiar with company policies and procedures with strong department background

Customer Services Representative, Radisson Resume Examples & Samples

Studies and maintains currency with all applicable policies and procedures, contracts and related legal issues
Processes applications, releases, cancellations, adjustments, changes, requests, fees, invoices and other related paperwork. Maintains quality/quantity standards. Verifies contracts or forms for completeness and accuracy of information. Updates and maintains all necessary records and/or logs
Notifies appropriate personnel in the event of an emergency. Maintains complete and accurate records of all student-or staff-related safety incidents
Recommending and approving account modifications and executing documents within authority
Ensuring the accuracy of accounting input and success of the accounting adjustment
Authorizing equipment repossessions and initiating default notices
Preparing files on repossessed accounts for transfer to repossession specialists to handle sale of assets and requests for legal assistance
Assisting in the sale of assets
Calculating contract buyouts and resolves other customer service issues as assigned
Resolving termination and adjustment grief
Reconciling customer accounts
May continue security financing statements
Reporting on the subsidiary’s past due results and recommends additions, deletions, and modifications to the Potential Credit Loss Report
Approving restructures within authority levels
Conducting equipment repossessions and field equipment audits as assigned and reporting collection activity to the manager on a weekly basis
A 4-year university degree or equivalent diploma and a minimum of 4 years exempt experience in credit, customer services, collections, marketing, financial statement analysis or a related discipline
Demonstrated knowledge of and the ability to apply financing and taxation principles
Demonstrated knowledge of marketing, credit and customer services concepts and techniques
Demonstrated knowledge of documentation principles
Demonstrated knowledge of billing, invoicing, and dealer payment principles and concepts
Demonstrated knowledge of security filing requirements and their applicability to bankruptcy laws and regulations
Demonstrated knowledge of and the ability to apply past due account collection techniques and procedures
Demonstrated knowledge of and the ability to perform math computation skills
Demonstrated knowledge of and the ability to apply data collection and analysis skills
Demonstrated ability to analyze customer credit summaries and past due accounts
Demonstrated knowledge of and the ability to calculate casualty values and amortization schedules
Demonstrated ability to prepare marketing reports and marketing related statistical reports
Advanced degree

Biller / Customer Services Representative Resume Examples & Samples

1+ year of previous Billing experience
Knowledge of Accounts Receivable
Customer service back ground
IDX experience
Handle incoming calls (“call center”) from health benefit trust members and providers researching questions using software and printed material provided and responding to eligibility and authorization for service to members and providers
Obtain additional information from health benefit vendors and respond to members and providers
Forward any facsimiles and incoming mail to appropriate vendor
Create a Call Description in the Salesforce system for individual members. Keep track of Open Calls within the Salesforce system and close when completed
Request claims history from vendor and prepare claim audits for members as requested
Keep incoming calls, paperwork and activities current
Become proficient in all vendor software programs
Maintain a professional attitude with both co-workers and external clients
Local travel up to 30%
Must possess the ability to use an adding machine, personal computer, telephone, photocopier, facsimile machine and general office equipment
Must be able to perform basic office skills
Must possess intermediate computer skills with Excel spreadsheets & MS Word
Experience in scanning and attaching files electronically in the computer preferred
Must possess and demonstrate the ability to pay attention to detail
Must be able to accurately copy data from one source to another
Must possess basic math skills, including the ability to add, subtract, multiply and divide whole numbers, decimals and fractions
Must be able to respond in an effective and efficient manner to requests and carry out verbal and written instructions
Must be able to project a professional image
Requires a minimum of two years of customer service or other related experience
Provide solutions to customer requests of contract information, invoice follow, insurance and other as required
Manage and report on End of Leases process
Execute Welcome Calls to new customers
Produce reports on customer satisfaction
Develop and implement customer events to increase loyalty
A 4-year university degree or equivalent diploma and a minimum of 2 years exempt experience in credit, customer services, collections, marketing, financial statement analysis or a related discipline
Provide support for customers, by acting as a first line contact for in-bound requests received via phone, email, regular mail, fax and other means
Promote client programs
Undertake a variety of tasks associated with the high service delivery of our customers. Maintain all documentation and train others on key aspects of the role, as required
Process all data in line with business standards and Data Protection
Contribute to the review, amendment and implementation of improved procedures, processes and standards that increase efficiency and effectiveness
Work as part of a team, under the direction of a Team Leader, to ensure we meet internal and external regulatory or statutory requirements and deliver high levels of customer service
Use the Sharepoint System to understand and follow policies, procedures and work instructions
Ensure all Pearson VUE generic policies held on Sharepoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines
Deal with the responses of all customer complaints in line with the Quality Manual
Cover tasks related to other roles within the Customer Service Centre as and when needed
All employees have a responsibility to co-operate in promoting and maintaining a safe and healthy working environment, and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line Managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility
All employees are also responsible for supporting and implementing Company policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in your role/work function. Full details of these policies and procedures are available on the Pearson VUE Sharepoint System
08:00 to 17:00 Sunday to Thursday (subject to change depending on business requirements)
Fluency in written and spoken Arabic
Customer focused, and customer friendly skills
The ability to learn and articulate detailed information
Attention to detail and strong organisational skills
Ability to work within a team to meet team goals and objectives
Rights to work in the Middle East
Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction without unnecessarily referring customer to other staff members. Maintain friendly, helpful demeanor
Identify and prioritize problems and issues related to service area. Perform research, offer solutions, options and strategies. Refer to appropriate person or department as needed, and/or arrange for service. Gather data as necessary for related offices such as Financial Aid, Admissions, Student Conduct, and student issues using the University Information Systems. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request
Interpret terms and conditions of contracts, authorize change/exceptions to contract terms, generate contracts or forms for distribution
Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visit benefits.usc.edu

Customer Services Representative, Tours Resume Examples & Samples

Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Ensure full customer satisfaction. Maintain friendly, helpful demeanor
Identify and prioritize problems and issues. Perform research, offer solutions, options, and strategies. Track problem status until resolution is achieved. Maintain close contact with customer to give updates on progress toward resolution of issue or service request
Process applications, releases, cancellations, adjustments, changes, requests, fees, invoices, and other related paperwork. Maintain quality/quantity standards. Verify contracts or forms for completeness and accuracy of information. Update and maintain all necessary records and/or logs
Act as liaison to administrative and financial representatives of external companies (customers) purchasing Caterpillar engine service contracts
Act as a focal point for business services concerns, financial clarifications and management of outstanding receivables exceeding one million dollars
Execute SAS applications involving manipulation, production output and data storage. Also, involves production of financial status reports and internal documents, which support EPP account managers and administration
Oversee customer invoice mailings (foreign and domestic), and follow-up on overdue accounts
Act as internal liaison to N4 - Accounting/Auditing for regular posting of monthly business transactions, and production of EPP income statements and balance sheets
Process day-to-day internal voucher requests, vender invoices, and routine internal management of office services needs
Be a specialist within the group and provide interpretation and problem solving advice to others inside
College in Administration, International Business, Industrial Engineer, or similar
Availability 24/7/365 for customer calls and support
Ingles (90%)Microsoft (Word, Excel, Access, Visio, PowerPoint )
Effective communicator (oral and written)
Strong interpersonal skills and collaborative work style
Ability to prioritize work in a dynamic environment
Experience in customer service 1 to 2 years
Knowledge of SPM
Knowledge of Antares
Knowledge of CRM
Knowledge of CID tickets
Knowledge of Lotus
Knowledge of QMF
Provide customer service to students, faculty, staff, and external customers. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor
Identify and prioritize problems and issues related to service area. Perform research, offer solutions, options and strategies
Benefits: dental and vision plans, tuition assistance for our employees and their families, paid time off, flexible spending accounts, 2:1 retirement plan contributions, child care centers and up to $50,000 housing subsidy. And because we are a qualifying public service organization, you may qualify for Public Service Loan Forgiveness (PSLF) for educational loans. Don’t believe us? Visitbenefits.usc.edu
A 4-year university degree or equivalent diploma and a minimum of 2 years exempt experience in credit, customer services, collections, financial statement analysis or a related discipline
Knowledge of financing and leasing products
Demonstrated knowledge of billing and invoicing
Demonstrated knowledge of Microsoft applications (excel, word, power point)
Intermediate to advanced verbal and written English language skills
Manages strategic, large or complex customer accounts. Partners with customer contacts and Field Sales to provide exceptional service. Acts as a liaison between the customer and Operations
Applies extensive knowledge of business processes and systems to excel at the following: expedite orders to prevent customer line downs or machine downtime; process emergency and/or expedited orders and shipments in a timely manner; provide customers and/or distributors with product information; and prepare price quotations
Accepts and processes written and verbal orders, following established business rules. Generates MPS (Marketing Product Specification) requests as required
Maintains accurate and organized order files, order acknowledgments and customer contact information (including ship-to addresses)
Proactively communicates in a timely manner with external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. F. Reports sales trends and customer order activity to Sales, Marketing and other management on a weekly or monthly basis. Assists with market and product forecasting as required
Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving. Regularly participates in cross-functional teams to solve recurring customer issues
Bachelor Degree in business administration, finance, logistics and/or engineering
Minimum 2 y of experience
Ability to adopt and support business processes & systems
Understanding of Sales and Marketing strategies, as well as business unit goals as outlined
Team-oriented problem solving skills and corrective action methodology
Negotiation and conflict management skills; professional presence
MS Word, Excel, order management (including but not limited to Oracle, Tolas, and MFG/PRO) software programs
Professional phone skills and customer communication skills
Organization and time management skills
Understanding of ISO procedures for contract management
Processing all telephone orders, enquiries, complaints and general information
Manage & implement Automation through EDI and E-Commerce working with Internal partners
Manage the relationship between Supply Chain and Sales team
Maintain SLA’s & EMA Metrics (including KPIs associated with role)
Maintain product, system & commercial knowledge to manage customer relationships
Support Sales & Marketing initiatives
Set up new accounts and make amendments to data
Outbound calling
University graduate
Intermediate level of English
Customer orientedCustomer Service
Process orders received by fax, e-mail and telephone prior to 4pm
Ensure that correct account, correct quantity and item code applied are used
Ensure that relevant discount is applied
Providing feedback to customers on the out where necessary
Complete and fax or e-mail the backorder letter to the customer
Confirm and correct customer accounts details for Short term consignments
Confirm usage for short term and long term consignments
Confirm with the private administrator for the order number an patient details and invoice the client the same day
Handling of customer queries
Providing interdepartmental peer support
Maintaining records of all transactions processed
Experience of creating and closing out sales leads
Knowledge of relevant computer applications including Microsoft word and excel
Knowledge of Import/Export controls, beneficial but not essential as training will be provided
Electronic sales ledger experience with regards to Sales Orders/Purchase orders/Invoicing
Ability to work as part of a team, support colleagues and promote excellent team spirit
Ability to make a difference to the customer, delivering high levels of service
Strong communication skills - verbal and written both internal and external
Ability to understand and sell the product and services
Problem analysis and problem-solving
Communicate courteously with customers either by telephone, email, letter or face to face
Investigate and solve customer inquiries/problems promptly
Obtain, evaluate and respond to customer complaints in a timely manner
Process orders, forms, applications and requests
Produce written information for customers, often involving use of computer packages/software
Keep records of customer interactions and transactions
Communicate and coordinate with internal functional areas
Record details of actions taken during pre-defined meetings
Follow the internal sales process to log, track and deliver customer inquiries
Follow up on customer requirements
Generate sales leads by offering informed guidance on the product and associated services with an ability to pursued and closeout opportunities
Processing customer orders, answering the phone, collections, receiving, responding to messages, emails and directing office traffic. Shared responsibility for product shipping
Processing orders includes entering the orders into Dynamics (Great Plains), order fulfillment, packaging, shipping and all additional steps in the process. Filing and maintenance of customer physical and electronic files
Collections includes monitoring accounts receivable balances, sending monthly statements to customers and contacting customers about past due accounts, either by email, fax, mail or phone
Receiving includes verifying physical incoming shipments and performing any other necessary follow-up, such as returns, complaints and refunds
May perform other related duties as required and/or assigned
Excellent phone and verbal communications skills
Dynamics (Great Plains)
Processional Attitude and appearance
Ability to lift up to thirty pounds

Pensions Customer Services Representative Resume Examples & Samples

To promptly and professionally communicate with clients and scheme members on queries when required via letter, e-mail, fax and telephone as requested
Perform call and email handling activity on a multi-skilled basis in accordance with agreed “One and Done” handling standards and referral agreements
Escalate to Customer Relations Team Manager any opportunities/ideas for change
2 - Performance
Accountable for your contribution to the performance of the service delivery of your team and reporting progress on a regular basis
To be developing or to have obtained the ability to undertake support activity as required to support team members
Access and respond to voice and web mail enquiries as directed
Maintain accurate, relevant and timely records of all activity using agreed tools and reporting systems
Ability to self develop
Ability to follow processes
Experience of complaint resolution would be highly desirable
Customer service skills/experience
Ability to plan and organise own workload
Time Management and organisational skills
Preferable educated to GSCE level. Including Mathematics and English Language grade C and above
ICS qualification or equivalent is preferable

Securities & Funds Services Customer Services Representative Resume Examples & Samples

Deal directly with Securities and Funds Services customers on all related queries to equities settlements and foreign Exchange proceeds, in addition to the monthly evaluation
Handle all related Securities and Funds Services customer issues, including all required investigations, monitoring, and reporting
Follow-up on unsettled FX deals, and send related interest claims
Follow-up on GDR settlement, to ensure proper conversion
Submit clients’ reports, as appropriate
Deals directly with Securities and Funds Services customers for verifying account opening requirements and respond to queries
Deals directly with EGX and Central depository to open trading accounts in the market and submit all KYC requirements
Handle any related account opening requirements like FATCA – DTT certificates and any new required documentation
Fluent in English language, written and spoken
Computer skills (MS Office)
Minimum two to three years of related experience
Energetic, excellent communication & time management skills
Multi task oriented

DFW Premium Customer Services Representative Resume Examples & Samples

Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality
Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service
Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact
Maintain a well-groomed and professional appearance
PC experience preferred
Strong organizational and administrative skills required
Demonstrate a very strong commitment to Customer Service
Communicate effectively with customers and colleagues
Be a strong team player and understand the importance of working with others
Customer Relationship Management - engaging the customer and adding value
Communicating & Influencing - genuine two way communication to achieve consensus and progress
Problem Solving & Decision Making - making timely, quality decisions
Teamwork and collaboration - working together to deliver results
Receives and processes customer orders and queries
Identifies and resolves customer queries
Works as a key member of the customer services team, supporting other team members to ensure the highest standards of customer service are achieved at all times
Develops and maintains a sound working knowledge of the ordering system (SAP) to promote effective use
Builds sound business relationships internally and externally through service responsiveness, and applying customer and product knowledge
Processing customer & material determination & substitutions
Processing claims
Customer Service Experience, preferably in the FMCG industry
Outstanding communication and interpersonal skills
Excellent organisational skills with the ability to multi-task
“Can-Do” Attitude
Provides support with for assigned customers for Company
Preferred knowledge of order processing systems, and e-business tools
Interacts and collaborates on cross functional teams and may participate as lead in such teams
Utilizes in depth skills and utilizes various reporting tools; i.e. reporting tools to support job function
Provides leadership and works as part of a team to support overall Company systems’ customer satisfaction and improve overall team performance
May include key user role for team
Strong organization skills to handle multiple projects and tasks
Strong interpersonal and communication skills (Oral and written)
Receipt and processing of orders
In depth knowledge of order processing systems within RB
Understanding of RB’s warehouse and dispatch operations
In-depth knowledge of each customer account to be able to provide support when required
Investigation and validation of credit claims and order error prevention
Liaise with account managers (internal / external) to provide customer insights and opportunities
Identify and support cost reduction opportunities and operational improvement activities
Participate in and lead project teams for new and existing product developments
Preparation of Reports and a sound understanding of information being compiled
Demonstrates the ability to work across the Airtechnology Group providing sales administrative support where and as required
Demonstrates the ability to work with BD managers to ensure sales administration tasks are undertaken accurately and within a timely manner
Demonstrates the ability to manage sales orders returns including the tracking and investigation of units
Demonstrates the ability to communicate with customers on sales related activities
Demonstrates the ability to provide an effective administrative support for the Business Development function
Demonstrates the ability to work to a sales order process
Good command of the English language and very articulate
Significant IT skills, Microsoft Office, Word, Powerpoint and Excel at Intermediate level
Able to manage self planning and coordination
Able to priorities job requirements in order to satisfy customer needs
Languages (French or German)
Pro III, AS400 and Virtual Office Skills
Experience of working within a sales office environment
Experience of working within a Manufacturing Industry
Experience of working in an Aerospace or closely related industry
Working within a ‘Lean’ environment
Good overall college education to A level or equivalent
Technical qualification to enable a better understanding of the technical aspects of the products

Senior Customer Services Representative Resume Examples & Samples

Functions as primary focal point of contact for assigned customer at the UK plants and represents the voice of the customer at said plants
Performs contract review of all orders for customer requirements to ensure that orders are processed per negotiated requirements including importing and exporting requirements
Accountable for ensuring accurate order entry for all orders in the ERP system and/or other support databases, liaising with Pune. Accountable for ensuring regular order book alignment is performed with the customer. Takes full ownership for demand alignment and accuracy of demand plan for assigned customers within the SIOP process
Accountable for ensuring customer’s web-based purchasing systems’ requirements are being fulfilled
Provide proactive and continuous feedback to the customer on order status throughout the production cycle in anticipation of customers’ needs
Coordinate internal activities of all departments involved in achieving customer commitments. Owns the customer metrics for the plant and ensures the plant(s) maintains satisfactory OTD / quality
Manage customer metrics, customer complaints and keeps customer database updated with all activities
Works with various plant functions to create customer presentations, owning the creation of said presentations (including recovery plans), and represents the company at customer review meetings (potentially off-site at customer locations) to present the data in a logical and coherent fashion
Fundamental understanding of regulatory processes around Aerospace and Export Controls and assures compliance with all export control regulations- ITAR etc
Bachelor’s Degree from an accredited institution preferred
Minimum 3 years of experience in customer service roles
Previous experience in a manufacturing company would be a plus
Computer Skills: Excel, MS Outlook, PowerPoint, MRP Systems (e.g., MFGPro, SIEBEL)
Effective communication skills (verbal and written), presentation skills, data analysis skills
Additional Skills Required: Attention to detail, accuracy, organizational skills, ability to follow detailed work instructions, ability to confirm contractual agreements/terms are met through utilization of contracts matrix

Premium Customer Services Representative Resume Examples & Samples

Bilingual language skills required in some locations
Service-oriented and self-motivated with a high level of professionalism
Prior customer hospitality experience strongly preferred - Maintain a well-groomed and professional appearance
Prior travel industry experience preferred
Ensure the timely processing of orders within the defined business parameters,
Log issues as they are received and assign to appropriate personnel,
Build customer relationships to ensure that customers and sales staff are confident to contact customer service with any service or sales query,
Liaise with Marketing, Distribution and Production to try and ensure order fulfilment
Previous Customer Service experience,
High level of written and oral Communication,
Excellent time management and data processing skills,
Proficiency Computer Literacy in Word and Excel
Analyze complex technical problem situations in the Teradata environment
Take suitable measures to solve the system interruption, as necessary by engaging support of partners and/or regional/global Teradata remote support centers
Plan and implement complex upgrades of hardware and/or software
Plan and implement proactive maintenance measures
Manage spare part availability
Plan and coordinate the deployment of additional support resources as required for upgrade, installation or problem-solving activities
Ensure positive customer attitudes and satisfaction with delivered services
Create documentation on customer installations, upgrades or problem-solving activities
Coordinate and support customer requirements
CSR will support following HW and SW products but, not limited to
Strong teamwork
Good written and oral communication skills in Korean and English
Good Documentation Skills
Ownership of resolution to technical account and personnel issues
Honesty, Consistency, and Integrity (Reputation above reproach)
Understanding of customer client/server connectivity & configurations
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues
Generates and dispatches service request work orders for completion by vendors
Schedules conference rooms and audio visual equipment
Responds to customer inquires and concerns
Follows up with customers to ensure customer satisfaction
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information
Contacts customer for additional information and communicating the steps in the work order process
Runs, reviews, and distributes various customer service reports as necessary
May generate and dispatch service request work orders for completion by vendors
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures. Provides informal assistance such as technical guidance and/or training to co-workers
Profound knowledge of domestic and international shipping requirements
Profound knowledge of country specific requirements (EMEA, Middle East, India)
Handle incoming calls or inquiries from prospective customers or clients
Transfer customer calls to appropriate staff
Identify, investigate, and resolve customer issues using the database/ERP system, including complaint registration and follow-up in SF.com
Assist customers effectively by solving customer disputes
Set-up of new customers in SAP and update existing records where needed
General administrative support (sending out invoices, filling in document templates, …)
Process documentary credit orders (L/C, D/A, CAD etc.), review and coordinate related documentation using the online tool provided by the bank
In the case of new customers, closely interface with logistics service providers to make sure all is in place to have smooth shipment. Information required for smooth transition are : determine shipping company, best applicable incoterm, route/lead-time etc
Providing data required for commercial decisions (such as VAT, duty, incoterms)
Maintain on-time delivery and reason codes
You have at least 1-3 years customer service experience
You work proactively and organized
You have attention to detail
Receive and process customer telephone, email, fax or Internet requests to ensure the timely and effective completion of work, in accordance with the service level specification. Ensure that the relevant information is accurately logged into the Carillion databases in accordance with Performance Management System (PMS) to enable the effective transfer of information to the appropriate department for action. Provide the department with a task number. Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls as necessary) to maximise efficiency and also to facilitate a good responsive customer service. Regularly review logged calls on the databases, to monitor progress, identify priority tasks and ensure timely completion. Ensure information on completed and partially completed tasks is entered into the databases, maintaining accurately the current status of all tasks Follow the Help Desk logging procedures for the whole unit and be the focal point for all calls. Responsible for passing on instructions to Facilities staff, recording such action in response to calls, requests etc., so enabling staff to meet the performance targets of the contract. Support the co-ordinated response to emergencies in a timely and professional manner.Service Monitoring To centrally co-ordinate and support the activities of all within the Contract and assist in achieving the integration of information and service standards in a customer focused environment. Participate in workplace inspections and risk assessments on a regular basis within the areas of responsibility.Service Development Assist in the development and continued update of Help-Desk procedures/task manual Help to develop, implement and maintain administrative systems within the areas (using IT where appropriate), which positively contributes to the effective and efficient management of information. To participate in additional training based on specific needs of the Post Holder and the services level requirements, so to maintain a professional image. Take responsibility within the Trust’s and Carillion’s Fire Safety Procedures. Co-operate fully in ensuring compliance with the Health and Safety at Work Act 1989.Take reasonable care of your own safety and that of others who may be effected by your acts of omissions, including patients, staff and visitors Not, intentionally, recklessly or otherwise commit any act that adversely affects measures taken to protect the Health, Safety, Welfare and Sustainability of yourself or other users of Portsmouth Hospitals NHS Trust To train on and, as necessary, to become familiar with other activities associated with the provision of a first class helpdesk service Including but not be limited to:- Answering calls with dignity, privacy and confidentiality- Following agreed procedures for all calls- Provide Assistance with · Outgoing calls · MIP Procedures · Faults · Emergency Telephone callsAlarm monitoring procedures where appropriate To collaborate with peers and other Carillion staff to ensure that Facilities Management (FM) services generally are supported fully by the actions of the Helpdesk/ Service. Service Improvement To actively remove via personal contribution, obstacles to effective Service delivery and the development of an integrated FM Service To contribute to the business change programme as a result of direct experience in delivering the Helpdesk service.Data Protection All staff having access to computer information are subject to the Data Protection Act 1984Confidentiality“The Company and the Trust requires its staff to maintain confidentiality and any disclosure of confidential information outside the proper and recognised course of duty will be treated as a serious disciplinary offence which could carry a penalty of dismissal. You are particularly required to note that all information about patients is always to be classified as confidential.”
· Experience in a large organisation in an admin or call centre role
· Experience in a position related to a Service industry
· NHS experience / experience of working in a healthcare environment
Must be available between 8:00AM-6:00PM (for an 8 hour shift) / Overtime included and weekends may be required* Bilingual candidates are a plus (speaking one of the following languages Russian, Chinese or Spanish)
High School or GED
Customer Service - Member Service - HMO Products 1-3 years
Identifies, maximizes and closes sales opportunities with a strong emphasis on identification of new business and growth opportunities within an assigned territory
Manages targets and leads. Builds and maintains strong customer relationships
Analyzes erosion and forecasts volume, revenue and quarter over quarter variance
Resolves customer issues
Coordinate external and Internal communication on competitive quoting and pricing initiatives
Continuously monitor, audit and analyze competitors pricing trends to ensure accurate and competitive prices
Develop and maintain relations with sales, customer service and management etc. as required
This position is 40 hours a week
Bachelor’s degree or equivalent combination of experience and education
Minimum of three to five years of relevant experience
Commercial and/or technical experience preferred
Strong analytical and financial skills with the ability to apply statistical tools in a quantitative approach to problem solving
Demonstrated ability to drive change and mobilize resources in a complex environment
Proven track record of successful project management
In depth knowledge of Excel and spreadsheet modeling
Able to operate in a highly-matrixed environment, communicate with all levels of the organization an customers, influence and gain commitment
Excellent interpersonal / communication skills
Strong Financial and Commercial Acumen
Take calls from vehicle owners regarding service campaigns, requests for reimbursement, vehicle recalls, component coverage inquiries, warranty or extended service contracts and dealer or regional assistance issues
For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval
Handle escalated issues
Act as a liaison with remaining CR team members, such as Senior Customer Services Consultants and Information Centre Coordinator on various calls and issues
Follow up on existing cases and close, as appropriate
Documents new case or updated case file information using Minacs quality standards
At times, deal with argumentative and demanding customers
Escalated calls are transferred to the CR Team Leader
An education to degree or secondary school level would be an advantage
Fluency in an additional European language would be an advantage
A proven track record in order administration or customer service experience within an IT organization
Experience of working in a PAN European matrix environment would be an advantage
Ability to organize tasks to meet deadlines
An excellent team player with the ability to interact with colleagues and customers at all levels of seniority
A self-starter with the ability to work with minimal supervision
Experience of working with Microsoft office, Oracle and other CRM software
Enter sales orders into Oracle Order Management module, ensuring integrity and accuracy of data
Offer call service in French
Follow up on a monthly basis on our student progress via phone and emails
Provide advice on how to achieve personal and company learning targets
Motivate and guide our students through our online school
Present the different school features and options in order to provide a customized service
Respond to all questions directly or by relaying to our Global Customer Service by email and chat
Overcome student objections by giving personal solutions to manage time and progress
Meet the operations requirements of quality and productivity of customer support services
Follow the processes and procedures in place
Enter accurate comments following conversations with our customers into our database
Responsible for providing our students with Technical advice and solutions to ensure they have the best learning experience using EF products
The candidate should be bilingual in English and French
Uses every customer interaction as an opportunity to build a relationship with each customer through effective profiling, tele-consulting and where appropriate refer customers to business partners
Meets sales goals as assigned
Maintains accurate sales records and regularly reviews sales results with Branch Manager
Prepares for and participates actively and constructively in branch sales meetings
Prepares necessary documentation from the sale of products and services and inputs data
Ensures that all customer transactions are handled timely and accurately according to guidelines and that cash and security procedures are followed
Accounts for all assigned cash, balances cash drawer and maintains drawer within limits
Assists in all activities related to branch operations and teller functions
Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, Reg B/Fair Lending, Reg Z/Truth in Lending, Reg DD/Truth in Savings, Expedited Funds Availability Act, Gramm-Leach-Bliley Act, Community Reinvestment Act and the SAFE Act
Assists other branch team members in non-primary assigned duties whenever necessary
Maintains a current understanding of Bank policies and procedures
High school diploma or GED required, unless age 18
Ability to utilize personal computers and Windows driven programs
Effective selling and cross-selling skills
Able to successfully complete Bank product and sales training courses and appropriate certifications
Ability to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS)

Technical Customer Services Representative Resume Examples & Samples

Flexibility in a multi-managed working environment
Minimum 5 years experience in a computer related technology field, within the last 7 years
Ability to travel to various local and/or long-distance locations
Ability to stand and bend for long periods of time
Communicate with passengers
Generate passenger reservations and boarding passes
Resolving disservice situations (e.g., determine alternate flight options for delayed, cancelled, or missed flights, change/rebook a reservation)
Read passenger identification documents, baggage tags, cargo labels, and flight status information
Lift baggage and boxes/packages weighing up to 70lbs
Stand for up to 4 hours during a shift
Walk continuously throughout the airport
Sit continuously when providing customer service
Operate the passenger loading jet-way bridge
Read the weight of baggage from a scale and assess the baggage fee if required
Perform simple calculations
Must be able to work outdoors in all temperatures and weather conditions
Must be legally authorized to work in the United States for any employer without sponsorship
Strong PC and PC tools operational skills.(Windows/Office)
Perform simple to complex analysis with the use of a personal computer
Associates degree in Computer Science, Computer Information Systems, or an electronics technology discipline or equivalent experience in lieu of degree
Ability to lift a minimum of 50 lbs
Be customer focused and an excellent communicator
Making outbound calls to customers, chasing for information relating to their orders and / or account
To enter customer orders into ERP systems
To work towards becoming a product specialist
To support customers throughout the ordering process and/or selecting alternative products
To work in partnership with Manufacturing and Operations to ensure orders are delivered on time
Evidence of strong customer focus and support within previous positions
Proactive and hardworking with a “can do” attitude
Vibrant personality
The ability to work as part of a team and also on your own initiative
Use of ERP systems (e.g. SAP, Salesforce.com)
Ability to understand complex products and applications
Receive and process customer telephone requests to ensure the timely and effective completion of work, in accordance with the service level specification
Ensure that the relevant information is logged into the Carillion database to enable the accurate transfer of information to the appropriate department for action. Provide the department with a task number, and detail to the caller the priority given to their call
Provide an administrative support service to the team (including distribution of mail; typing; filing; and dealing with telephone calls) to maximise time and also ensure a good responsive to customer service
Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request. - Ensure completed and partially completed tasks are entered into the database, to maintain the current status of tasks outstanding
Follow the logging procedures for the whole unit and be the focal point for all calls
Responsible for passing on instructions to staff, recording such action in response to calls, requests etc, so to enable the contract to fulfil its performance targets
2 years of college-level course work
1-3 years' experience in a healthcare business office in a similar position
Strong medical billing knowledge
Become fluent in various building product manufacturer’s product lines and programs, enabling effective communications with lead prospects, customers, and building product manufacturer’s sales and marketing representatives
Perform as a dedicated front-line strategic partner and seamless extension of various building product manufacturer’s, specifically
Knowledgably answer client questions about products, services, promotions, and other company information
Route inbound requests to internal sales or marketing staff for further follow-up as required/needed as determined by a jointly defined client response matrix
Serve as client advocate for voice-of-customer initiatives and client retention
Courteously and diligently work to resolve client issues
Perform all duties while representing client’s business interests, serving as client activists and brand ambassadors
Report and escalate any critical issues to appropriate personnel
Follow-up customer calls as needed
Capturing surveys/non purchase emails
Assisting with online chats
Effectively and consistently entering of customer comments for post-sale accounts
Provide tracking when available
Additional duties assigned by manager
5-7 years of relevant work experience
Previous outbound telephone sales and customer service experience required
Order entry and basic computer skills required
CRM experience specifically Salesforce.com
Strong oral presentation and written communication skills required
Proven sales and interpersonal skills
Pleasant phone etiquette and strong listening skills required
Ability to comprehend, capture, and interpret essential customer information
Problem solving capabilities
Escalation of web site process and service issues in a timely and consistent manner
Meet customer expectations through effective communication via phone and email
Interact with manufacturing to prioritize orders and with other areas of discipline to identify and solve problems pertaining to sales, service and delivery
Coordinate with appropriate groups all special requirements to include product configuration, testing and shipment dates for orders
Proactively communicate any changes in commitment to distribution and/or dealers
Work with other departments to successfully resolve customer issues in a timely fashion
Determine the best plan for each client, up-selling, cross-selling and overcoming objections
Provide high touch customer service for a high tech product by building and maintaining client relationships and following departmental processes
Investigates/resolves common problems. Promotes company products/services
Assesses basic needs of customer and suggests alternative products/services- Resolves product/service problems
College degree or 6 years equivalent in work experience
3 plus years of customer support experience
Experience in a high performance team-based environment preferred
Responsible for end-to-end customer service deliverables to Teradata customers, whether delivered directly by the geographically deployed resources or in partnership with other Local, Regional and/or global teams
He/she will provide day-to-day managerial support to the Partner in the first time and then to team of Teradata Customer Service Representatives that he will manage as per the growth of the country
Will have to install equipment and work on site as requested by operations
Work close with the sales team to understand the product sales funnel, help to prepare service sales offers including pricing and deliverables
Promote service excellence through good communication with external customers as well as internal teams
Conduct review meetings with major customers including customer visits
Promote service excellence through coaching, guidance and leadership to create a positive work environment
Report and drive improvements based upon KPI for customer support activities to ensure a high quality and performance objectives are met and a customer service focused culture is maintained
Conduct operational reviews with major customers including customer visits
Ensure escalations are carried out promptly and managed according to documented escalation guidelines
Travel within GCC will be required
High school diploma or general education degree (GED) required
Minimum two years of related experience
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
Ability to write routine reports and correspondence
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor
Ability to calculate simple figures such as percentages
Ability to solve problems in standard situations
Requires basic analytical skills
Intermediate Knowledge of Microsoft Office Suite products
Ability to type 45-50 WPM
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines
Errors in judgment may cause short-term impact to co-workers and supervisor
General Customer Service queries for customers and dealers
Process settlement figure requests and contract terminations
Extracting system generated daily invoices and sending to our customers
Generate quotes and documentation for contract modifications and updating on our two operating systems
Process refunds and liaise with accounts department
Resolving system related contract issues
Strong organisation and prioritisation skills
Computer literate with experience of Microsoft
Team player but also able to work under own initiative
Flexible approach to working hours
Bachelor's Degree in a relative subject
Previous experience in customer service
Previous experience with Oracle or an asset based system
Represent Under Armour and our customer service philosophy with the utmost integrity while delivering best in class customer service to our retailers
Serve as the key link between the customers supply chain (planning, sales operations, customer service, account operations and logistics), sales, credit control and all cross functional areas through effective verbal and written communication
Be the first point of contact for all relevant customer queries internally and externally via telephone and email. Ensure these are handled within service level agreements
Assist with a variety of enquiries related to customer orders, product information, and company policies
Perform all order management functions to enable accurate and timely delivery of product to account (order entry, order maintenance, order management and order delivery)
Create account playbooks and support documentation CS processes
Be responsible to enable on time launch deliveries
Be responsible to manage your own performance dashboard to ensure orders are error free
Ensure accuracy in order book reconciliation (VS what customer ordered)
Fast and accurate processing of credits and returns
Run daily / weekly / monthly reports according to service level agreements
Analysis of reports to support the business
Process improvement
Customer Service: Enthusiastic, positive, professional and pro-active service minded attitude. Can manage difficult customer situations. Responds quickly to customer needs & enquiries and can give the best performance in a highly demanding and dynamic environment
Results Oriented: Motivated and driven to achieve team and personal goals
Problem Solving:Solution oriented. Identifies and resolves problems in a timely manner
Interpersonal Skills: Focus on solving conflict not blaming. Remains open to others’ ideas and flexible to change
Attention to detail / Accuracy:Ensures work is consistently checked and error free
Analytical / Curiosity:Dives into processes and procedures and comes up with improvements
Good organizational abilities / Prioritization: Follows policies and procedures; knows how to effectively prioritize; Completes administrative tasks correctly and on time. Sets priorities with an appropriate sense of what is most important
Multi-tasking in fast paced environment: Ability to stay calm under pressure and handle multiple tasks
Ability to work as part of a team:Balances team and individual responsibilities; Contributes to building a positive team spirit; Supports team goals and workload
1-2 years business experience, sales/customer operations role
B2B customer service background in a related industry (sports/lifestyle or fashion)
Supply Chain understanding / experience preferred
Passion for sports preferred
Computer skills: Good excel & Word
SAP knowledge
Language skills: Fluent English + Dutch (French/Spanish is an advantage)
Provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines
Use chemistry knowledge to provide quotations for new products. Work closely with New Product Introduction team, Chemical development and Operations to build the quotes in a timely manner. Co-ordinate quotation requests, direct from the customers and via the field sales team
Communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships
Responsible for entry of orders received , ensuring that the correct pricing and payment terms are applied
Provision of back order reports to customers and updates on due stock dates
Ensure a high level of customer service is maintained. Monitor progress of delivery performance via KPIs and highlight problem areas for resolution. Investigate and progress issues and queries to a successful conclusion at the earliest time
Enter customer complaints and organise returns where appropriate. Ensure that complaints are resolved in a manner and timeframe to meet the customer requirements and the business targets
Answer invoicing queries and if necessary initiate the raising and issuing of credit notes
Keep the field sales specialists fully informed of opportunities and developments that may affect customer relationships. Continuously liaise with the Management Team to ensure the appropriate communication protocols are maintained
Carry out duties which may from time to time be delegated by the Team Leader or Value Stream Manager
Speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues
Degree level standard of education in Chemistry or related science
Two years experience in a similar Customer Service role, or strong desire to move from Science role to a more Customer focused role
Able to consolidate complex information and formulate appropriate responses to customers
Excellent confident telephone manner
Shows understanding of the operational processes regarding the production of products and their flow through the supply chain
Experience of export of goods, preferably hazardous and the documentation involved
Computer literate in Excel and Word. Able to manipulate documents and spreadsheets. Use of MRP systems an advantage
Flexible working to ensure that the Customer Service function is covered during office hours
Smartly presented at all times and shows a professional approach when dealing with customers and key stakeholders
Serve as a principal point of contact for the customer, proactively maintaining regular and structured contact with the assigned accounts
Proactively promote the company and its services, ensuring all leads are actioned and followed through
Work in partnership with the external sales force to ensure all existing and new customers receive a consistent high level of service
Document, analyse and deliver statistical data as required by the customer to track work progress and achievement
Set up and running of new customer accounts
Oversee correct process of customer ordering, communicate any changes both to customer and to internal departments
Monitor and regularly review all processes and procedures
Organise, prepare and attend regular meetings with the customer, in conjunction with senior management, in order to review the business over the past period as well as to define the objectives for the coming period
Contribute to Ad Hoc projects and initiatives that may be required
Review weekly with the external sales representative, to share information on potential growth and identify actions required to take the business forward
Link customers with the relevant internal departments
Contribute to effective team working both inside and outside the company
Educated to A Level
Minimum of 2 years experience in a Customer Services and/or sales department with account management experience
Excellent written, verbal and numerical communication skills
Proven record of building and maintaining customer relationships preferable
NVQ4 Customer Care Management development desirable
Commercial awareness
Track record of building and maintaining customer relationships preferable
Experience of working in the library sector
Strong Collaboration and Customer Service Skills
Good knowledge and understanding of the SAP Sales & Distribution Module
Good understanding of Business Warehouse workbooks used by CRM
Ability to work in a Virtual Matrix organisation - self-starter as manager may be remotely located
Product & process knowledge of concentrate plants
Supply chain and logistics knowledge
Networking and influencing skills– with the ability to communicate and collaborate with diverse groups of people (technical, supply chain, procurement, freight companies, suppliers and internally in CPS)
Customer knowledge – be able to understand multiple customer requirements for order and documentation management
Computer Skills –Advanced Microsoft Excel, Word and PowerPoint
Problem Solving & analytical Skills
Reliability, Assurance and Responsiveness to our customers
Ability to maintain high level of professionalism under pressure
1-3 years’ experience in a Customer service, supply-chain or other relevant function
Learns all facets of Life Insurance and the products sold
Handles in-bound calls from our producers and end clients and answers questions regarding their life product and/or servicing needs
Disseminates and learns a lot of complex information in a short period of time
Accepts ownership of the interaction and provides a high caliber of service and follow-through
Correctly interprets each request and navigates multiple administration systems as well as our workflow and imaging tools to gain and document needed information
Processes financial and non-financial transactions and documents records with consistent quality and attention to detail
Recommends and facilitates process changes to continuously improve the customer experience
Works with leadership team to develop business processes and service standards
Evaluates and refines performance measures as they align to industry standards and a changing market
Thinks like the customer and responds with the level of urgency and professionalism they expect
Complies with all company and site policies and procedures
Remains current in profession and industry trends
Ability to work the 9:30 A.M to 6 P.M. shift
Based at main reception front desk at Altyre Road and to undertake all aspects of guest meet and greet and visitor management
Issue visitor and contractor passes on arrival
Answer the main UK incoming switchboard calls and handle all calls as necessary ensuring that callers are handled professionally and put through to the correct member of staff or team
Where someone is not available to put through on the phone to take and relay messages as appropriate
To minimize the sales and cold callers to the business including refusing to hand out contact details or put call through
To respond to reactive building fault emails and calls via the main UK Facilities Management Helpdesk contact points (CREST / email / phone) and to ensure these are logged on CREST and assigned to the appropriate service line, including direct escalation with the service provider if necessary
Assist in room bookings via EMS for employees without direct access and work with employees to have access to EMS in the future
To liaise with Facilities Management teams on any urgent building issues
To inform Corporate Security on any immediate security risks
Assist with couriers and deliveries including managing the video entry system and security barrier, and directing deliveries to the Postroom
To manage car parking requests and usage
To prioritize attention in the following order: Vistors, Callers, Deliveries and Helpdesk (unless an emergency)
To demonstrate excellent ownership of guest and customer management
Familiar with principles of Facilities Management and the functionality of key building systems such as HVAC and electrical
Able to manage multiple work streams within a busy environment and maintain the highest standards of customer service
SIA license or training desirable
Familiarity with CREST Real Estate package or ability to learn quickly
Familiarity with EMS room booking system, or ability to learn quickly
Proficiency with Microsoft Office including Outlook, Word and Excel
Consistently demonstrates the Brightstar values
Manage customer requests and enquiries end-to-end in a timely and accurate manner
Resolve customer complaints in a timely and accurate manner and escalate if necessary
Educate the customer about the company’s products and services
Complete required documentation to manage customer issues
Use technology tools as required and within established guidelines
Suggest process improvements and participate in initiatives for increased effectiveness
Establish and maintain effective relationships with customers to gain their trust and respect
Enter customer details and other relevant information into call centre systems accurately
Work effectively with team members and internal stakeholders towards common goals
Participate in individual and team training and coaching sessions to ensure knowledge on products and systems is current
Excellent ability to analyse information and make appropriate decisions and recommendations
Ability to listen attentively and demonstrate patience with difficult callers
Ability to adhere to all organisational policies and procedures
Ability to multi-task and deliver to a deadline
Performs daily aisle time and PAs
Maintains accurate sales records and regularly reviews sales results with Branch Manager and prepares an action plan taking appropriate steps to meet/exceed sales objectives
Accounts for all assigned cash, balance cash drawer and maintain drawer within limits
Assists in training branch team members on product knowledge and skill development when necessary
Performs monthly certifications as required
Previous experience with bank sales, preferred
Able to be registered as a mortgage loan originator (MLO) in the Nationwide Mortgage License System and Registry (NMLS)
Engage in customer service team day to day operations of order entry and order management across all sales divisions
Have knowledge of and overview the sales cycles making sure actions dependant on key stakeholders have been completed on time to deliver the sales season
Participate in multi-disciplined projects with group overlapping activities
Conduct sales analysis upon requests and support FF on customer or sales enquiries
Actively participate in relevant meetings and keep customer service team informed on relevant updates through meetings or catch ups
Show flexibility to ensure customer service resource is adequately managed during the different sales seasons
Completes work with a limited degree of supervision or works autonomously
Is skilled in a range of processes, procedures and systems to carry out assigned tasks or has developed deep skills in a single area
Formal qualification/vocational training
Skilled in a range of processes, procedures and systems to carry out assigned tasks
A-Level qualifications in relevant Business / Financial vocations
Receives orders from the customers via EDI and/or e-mail
Performs credit limit controls, collaborating with Trade Department
Performs price controls determined in the system according to the proforma which is generated and approved
Perfoms order entry and/or job order transfer to the warehouse through EDI
Informs the Master data responsible for the products which are in the order but not created in the system
If the products ordered are available at the warehouse, monitors the shipment both by communicating with the warehouse and on the system
Prioritize the shipments according to the urgencies and/or importance
If the products ordered are not available at the warehouse, communicates with the customer for partial shipment, if it is accepted by the customer, partial shipment is performed, back order is placed in the system accordingly
Periodically performs the open order reconciliations with the related customer when the new imports arrive to the warehouse
Responsible from ensuring the shipments are performed with the right product, to the right place, with the right quantity, on time
Responsible from the solutions and/or entry of Price Difference Invoices
Responsible from the solutions and/or entry of Return Invoices, makes the necessary controls, takes the approvals from Sales Manager / Business Unit Director
Responsible from Return Management
Support to contract manufacturing, following packaging materials, handling, and working close to marketing
Bachelor’s degree from a reputable university
Proficient user of English
Resides in İstanbul00001A21
Participates in daily team huddles and one-on-one debrief with Assistant Branch Manager
Meets referral goals as assigned
Ensures that cash and security procedures are followed accounting for assigned cash
Provides prompt, efficient and friendly service to Bank’s customers
Supports the Assistant Branch Manager in generating sales and referrals for loans, deposits, investments and Bank’s other related products and services
Makes out bound calls to new and existing customers to maintain contact and satisfy servicing needs
In the absence of the Branch Manager and Assistant Manager acts as lead for lower level staff ensuring personnel are handling customer sales and service transactions timely and accurately, grade 7 only
Under the direction of the Assistant Branch Manager ensures proper scheduling of branch staff, grade 7 only
Assists other branch staff members when necessary
Ensures branch compliance with audit and regulatory procedures to minimize and control operating losses
Assists in processing ATM (including balancing machine) and Night Drop
As assigned approves daily reports
As assigned may sign various management reports
May have and be assigned over draft authority
Maintains a current understanding of Bank procedures and policies
Maintains a current understanding of and complies with regulations that include but are not limited to Bank Secrecy Act, USA Patriot Act, suspicious activity reporting, CIP, Reg DD/Truth in Savings, Expedited Funds Availability Act, and Gramm-Leach-Bliley Act
Previous experience in a teller role required
Ability to lead and direct others
Knowledge of all phases of branch operations preferred
Knowledge of all Bank’s products and services
Ability to utilize personal computers and Windows based programs
Service customer base by responding to requests, taking and entering orders, processing paperwork, releasing products and maintain price schedules
Interact with Sales and Marketing managers to ensure good communication on customer or company issues
Interfaces with Production Planner and Plant Superintendent to maintain communication and schedule product for shipments on time
Provide quotations and proposals of a routine or medium complicated nature
Develop and perform ongoing periodic customer surveys via telephone, fax, mail, or email
Perform monthly new account follow up as required via telephone, fax, mail, or email
Use, maintain and update company Customer Relationship Management (CRM) database (GoldMine) in order to track all sales activity as well as identify and document key decision-makers, interests, opportunities, and expectations
Providing technical support to existing and prospective customers
Resolve customer complaints, which may be quality, pricing, or delivery related, while balancing the interests of both the customer and Stork
Exhibits desirable and appropriate professional behavior, works in a safe manner and models company values
Prioritizes work load and use of available resources within budget and time constraints
Communicates and supports Company goals in a manner that defines the individual accountability for achievement of the goals. Monitor and regularly report on goal progress
This job description reflects an assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Other duties and tasks may be assigned to this job at the Company's discretion
Experience in managing business relationships, both internal and external, where conflicting priorities must be managed with customer satisfaction as a primary goal
Strong understanding of the company operations and capabilities to properly support and represent Impreglon Cellramic in a mature and professional manner
Developed oral and written communication skills to meet variety of communication needs
Strong interpersonal skills that foster open upward and downward communication built on mutual respect
Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
Availability, flexibility, and maturity to represent the company in a broad range of events with customers
You will offer excellent customer service to our existing client base, building relationships both internally and externally, whilst working in an exciting and challenging environment
You will gain an understanding of and ensure continuous review of the customer demand schedule in the short, medium and long term to facilitate an efficient Planning process
You will communicate with our customers effectively through face to face meetings (opportunities for European travel), telephone and in writing
Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's
Ability to multi-task in a fast paced environment while demonstrating problem-solving
Ability to take the lead and guide our customers to a resolution
Flexibility to handle frequent changes and updates to business processes
Desire to continually grow professionally
Flexible availability that will include some nights, weekends, and holidays
Superior oral communication skills, particularly the ability to listen, understand and explain insurance information to policyholders and others
Good interpersonal skills for responding to inquiries and complaints from irrational or distraught individuals
Good communication and organization skills
Ability to obtain and maintain an agent's P&C producer's license
Proficient keyboarding skills
Ability to accept supervision, follow instructions and work in a harmonious manner with co-workers and supervisors while receiving frequent calls
Ability to work with little supervision and act independently
Excellent telephone manner and ability to make routine decisions and recognize situations requiring agent or management involvement
This is the skill set for an individual at mid point of position. Based upon banding of grades, the skills needed may vary
Current knowledge of policy coverages, basic underwriting procedures, claims procedures and consumer complaint procedures including basic claims and underwriting training in insurance policies
Basic knowledge of PC and Word/Excel
Works under general supervision
Accountable for obtaining and maintaining a producer's license for quoting and selling Shelter Insurance(r) products within established authority
Responsible for answering incoming calls and using judgment to effectively and tactfully address questions and complaints or refer to others
Exercises judgment as to how claims should be entered into system
Responsible for identifying extraordinary calls and requests and determining appropriate handling. Responsible for promptly forwarding loss reports to appropriate claims branch
Responsible for thorough documentation of complaints to comply with regulations
Accountable for maintaining current knowledge of policy coverages, claims procedures, and underwriting information provided on the computer
Must be proficient with systems utilized within Customer Services
Accountable for providing tactful, confidential service and resolving complaints within limits of experience and authority
Ability to keep a steady work schedule (including some holidays) with regular predictable attendance to ensure steady work flow and minimal disruption to unique department schedules and deadlines
Ability to perform essential functions of the job, with or without a reasonable accommodation
Bachelor’s degree or five years of customer service experience with two years of lead experience
Establish and maintain open communication and collaboration with management, staff, and the public
Demonstrated strong problem solving and critical thinking skills
Demonstrated ability to work independently and practice good judgement when making decisions
Experience working with online immunization information systems and/or electronic health records
Software testing experience
One year experience in customer service
Experience with Microsoft Office or other database applications
Excellent communication skills, both verbal and written, technical and non-technical
Demonstrated ability to provide excellent customer service
Bachelor’s degree or equivalent experience in a web-based application help desk role
Experience with Microsoft SQL or other database application
Two (2) years’ customer service experience in a high call volume setting
Basic knowledge of medical terminology
Understanding of insurance payment processes (deductible, copay, coins etc)
Assists patients with billing, service and insurance questions on the phone, via email or in person
Documents all calls and actions taken in the hospital computer system. Sets next work date if follow-up is needed
Updates system with insurance or patient demographic corrections, Submits /resubmits claims as indicated
Sets up payment plans as needed within Medical Center guidelines
Screens patients for charity care as necessary and provides applications as appropriate
Is familiar with Medicaid/Medi-Cal and other financial assistance programs and refers patients as appropriate
Tracks and resolves patient complaints within 48 hours
Assists departments within hospital as able or refers appropriately to Patient Finance Management Team Members
Returns voice mail messages same day received
Generates itemized bills as needed to any customer, internal or external
Refers mail and phone calls of outsourced accounts to the appropriate vendor
Partners with customer contacts and field sales to provide exceptional service through phone and email communication. Acts as a liaison between the customer and operations
Manages/enters new orders from customers through internal programs such as Flash, SAP order entry systems, with emphasis on error-free order management and same-day order entry. Enters changes and cancellations from customers, using established business rules
Proactively communicates with internal and external customers about order verification, order status, pricing and shipment status. Communicates in a timely manner with planning and operations to verify lead times, confirm scheduled order completion dates and communicate special handling requests
Maintains accurate and organized order files, order acknowledgments, internal notes and customer contact information in appropriate software systems
Expedites orders to meet customer deadlines; processes emergency and/or expedited orders and shipments in a timely manner; provides customers and/or distributors with product information; and prepares price quotations
Authorizes RMA (Returned Material Authorization) requests and issues RMA numbers. Investigates claims by conducting fact-based investigation and working with operations and Quality personnel
Manages service and warranty orders
Regularly participates in cross-functional teams to solve recurring customer issues
Strong interpersonal communication skills
Understanding of Sales and Marketing strategies
Strong customer focus and service oriented abilities
Computer proficiency and data entry skills, including proofreading, MS Word and Excel, SAP or CRM application
Team-oriented and collaborative mindset
Ability to think outside of the box
Conflict resolution, negotiation and problem solving abilities
Bachelor’s degree from an accredited institution
Minimum 1 year of experience in customer service, inside sales or pricing
Relocation benefits are not provided for this role. Only local candidates residing within 50 miles of Aurora, CO will be considered
Lighting and/or electrical industry experience

UK Customer Services Representative Resume Examples & Samples

Order processing as appropriate
Invoicing and Documentation generation
Delivery execution & follow up
Pre / Post Sales Services
First point of contact for all customers via phone and email
Order check, correction and processing
Updating and maintaining pricing for new Tenders and Quotations
Customer Quotation preparation and tracking – Ireland only
Product availability check. Liaising with customers via phone and email
Shipping advice/updates to customers
Tracking customer orders using courier website and liaising with the warehouse for tracking and Proof of Deliveries
Credit note processing for pricing, order queries and product returns
Invoice queries
Co-ordination and mailing of documents for customers e.g product code changes
Problem solving, consignment queries and complaints management
Internal (Sales, Finance, Marketing etc) & External Customer communication
Liaise with Supply Chain controlling function on stock related issues
Forecasting, management of call offs & standing orders
Assisting with Clinical trials
Assisting with product recalls – hospital and courier liaison
Support internal Sales Teams and Business Unit Manager
Use of Salesforce to share information regarding Customer Service and Business Unit
Logging of service related complaints via Salesforce
2 years + experience in customer service role is a significant advantage for this role
Technical skills (which will be developed on the job and supported by regular trainings)
Communication (Both oral & written)
Initiative & follow through
The preferred profile of an Representative Customer Service is someone who would have sufficient experience in the Medical, Pharma or Ortho / Implantable device industry
Other professional experience in logistics is also an added value

RCM Customer Services Representative Resume Examples & Samples

Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found
Ability to interpret and apply reimbursement aspects of managed healthcare contracts
Ability to clearly articulate a response to the customer using appropriate voice modulation
High school education or the equivalent
Coordinate and/or enter orders coming in via fax, e-mail or telephone from customers and sales representatives according to specific requirements, including bundling & consignment orders, free of charge deliveries etc
Address enquiries from third party order processing supplier with regards to orders placed by customers and or sales representatives
Monitor the delivery processes (e.g. Distribution Center and/or carrier), follow up and take actions to ensure customer expectations are met. Arrange special deliveries on request
Ensure correct and timely invoicing, follow up on obtaining purchase order references from customers when applicable
Handle requests for returns and/or credits from customers and sales representatives after obtaining appropriate authorization according company policy
Address issues in the returns process with freight forwarder, warehouse, sales representative and /or customer
Respond to enquiries from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability, warranty requests etc
Responsible to follow up on the Field inventory checks with the sales representatives on agreed timeframes,
Manage litigations when applicable
Report on backorders, Field Inventory and operational key metrics
Language skills – English, Dutch/ Flemish, French (at least two out of the three)
Order processing capability with knowledge of SAP or other major ERP systems
MS office/Excel proficiency
Ability to handle exceptions and non-standard orders
Ability to work with third party order processing supplier (GBS)
Business process knowledge in an international environment
Capacity to gain product knowledge and applications, with medical/healthcare industry experience
Continuous improvement capability an advantage
Customer orientated, collaborative working style
Influencing, networking and relationship building skills
Analytical with a problem solving mind set, resourceful
Owns the problem until it is fixed
Requires minimal supervision, mainly works autonomously
To support the management team in delivering a compliant customer friendly help desk function
To review outstanding tasks and ensure these are assigned and completed efficiently
Good Time management and communication skills essential
To manage other external sites and contracts that report maintenance requests into the RLUH helpdesk
Regularly review logged calls on the database, to monitor completion times, and ensure feedback is given to the caller in relation to their request
Prepares for and participates actively in branch sales meetings
Accurately prepares necessary documentation from the sale of products and services and inputs data
Assists in training branch team members, on product knowledge and skill development when necessary
Recognize and escalate recurring problems, inferior processes or outdated procedures
Logging and classifying all calls and requests for assistance in the customer relationship management system
University qualified discipline relating to financial markets, the finance sector or business
General Programming Skills and/or Software Debugging is an advantage
Experience in editing, online publishing, website management
Experience using web content management systems
Proofreads copy for grammar, style and accuracy
Makes corrections to content before it is posted to the site
Uses analysis and judgment and exercises discretion in selecting methods and technique for obtaining solutions
Filter and escalate inquiries relating to other aspects of Thomson Reuters businesses (e.g. sales, technology, business leads, etc.) as appropriate
Track inquiry resolution progress and where appropriate, actively call customers with a status update or resolution
Solving complex issues may involve interpreting the needs of the customer, determining the solution to the problem and assessing any downstream impact
Inquiries will vary but typically include compliance learning courseware changes/updates, project status, product training requests, course assignments and reminder updates adding users into the LMS, password assistance
Experience with Excel and spreadsheet data manipulation
Professional attitude and proven strong customer service orientation
Detail orientated with sound information probing skills
Experience in a customer service or technical support environment preferred. Previous experience in the financial industry desirable
Willingness to undertake additional projects and responsibilities from time to time
Acts as primary customer interface for important external customers, distributors, potential customers and other roles internal to the business
Pro-actively interacts with customers.
Develops and maintains in-depth knowledge of assigned customers: knowledge of roles and responsibilities at the customer and knowledge of internal relationships/decision makers
Interacts with the broader network of internal Chemours’ partners to ensure that the customers’ requirements are understood and commitments are met
Receives and processes all types of customer orders including complex and/or Export orders.
Is responsible for inquiry & order handling process from beginning to end.
Is responsible for management of consignment stock: consignment fill-up, inventory management, invoicing, count, reconciliation
Processes customer complaints and returns according to Complaint Management process and return policies. Is able to identify need for extra information to enable a thorough complaint analysis
Performs quality control checks and takes subsequent corrective actions. Actively monitors open orders to ensure that deliveries arrive at the customer on time, as committed
Is able to provide backup coverage for other CSR’s for standard transactions
Bachelor degree or equivalent through experience
Proficient in Word and Excel, knowledge of SAP is a plus
Good knowledge of Italian or Spanish is an asset
Problem-solver
Highly focused on customer satisfaction
Accurate worker
In possession of a driver’s license

Related Job Titles

Job Descriptions
Call Center and Customer Service Job Descriptions

Customer Service Representative Job Description

Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

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Customer Service Representative Job Description Template

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree, or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.

Customer Service Representative FAQs:

What is a customer service representative.

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

What are the duties of a customer service representative?

Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. In the case of a sales customer service representative, customer service duties and responsibilities will include selling products and services to clients and processing payments.

Where can I find customer service representatives to hire?

Try looking at free job posting sites . Sites like Indeed, Glassdoor, and Monster are great for spreading the word about your job.

Can I customize the CSR job description?

When you advertise a customer service representative job, you should include details about the position of your company. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills you’d like in your next hire.

Where can I find interview questions for a customer service representative?

After you have created a CSR position description, take a look at our customer service representative interview questions .

Customer service representative interview questions, health care customer service representative job description, health care customer service representative interview questions, administrative assistant job description, administrative assistant interview questions, sales representative job description, sales representative interview questions.

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Customer Service Call Center Representative Resume Samples
Customer Service Call Center Representative Resume Samples
Customer Service Representative Resume Example & Writing Tips for 2021
Customer Service Resume Sample
Customer Service Resume Examples, Skills, and Keywords

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Customer Service Job Description (Examples)
Learn what skills, credentials, and work experience matter most for customer service representatives. See examples of customer service job description and resume tips.
Customer Service Representative Resume Examples and Template ...
A Customer Service Representative interacts with customers, whether it's by answering questions or providing information about products and services. Learning how to showcase your unique job description on your resume can help distinguish you from other candidates. Consider using resume samples, such as the one below, to help you create a document that best highlights your qualifications.
Customer Service Representative job description
This Customer Service Representative job description template is optimized for posting to online job boards or careers pages. Modify this customer service job description with the key duties and responsibilities for your CSR role. Similar job titles include Customer Service Associate, Member Service Representative, Customer Support Professional, Customer Support Representative and Contact ...
13+ Customer Service Resume Examples & Templates
13+ Customer Service Resume Examples & Templates. Use our customer service resume examples as a reference when writing your own resume to land more interviews. Also, make sure to pair your resume with a well-written customer service representative cover letter to maximize your chances of landing a job.
Customer Service Job Description for a Resume: Examples
Customer Service Representative Job Description for a Resume. Greeted customers with energy and enthusiasm upon their entry. Established and maintained lasting relationships with clients, customers, and other team members. Actively educated and advised customers about a broad range of client products and services.
Customer Service Representative Resume Examples:
Good customer service representative resume example. "Dedicated and results-oriented Customer Service Representative with five years of experience in the retail industry. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions.
Customer Service Representative Resume Examples and Templates for 2024
Resume Builder offers free, HR-approved resume templates to help you create a professional resume in minutes. 1. Write a dynamic profile summarizing your customer service representative qualifications. Before crafting your summary, you should analyze the descriptions of the jobs you're interested in applying for.
Customer Service Resume Examples & Skills for 2024
There's a simple formula to use when you're writing a resume summary or a resume introduction. It goes like this: Adjective + Job Title + Years of Experience + Achievements + Skills + What You Want to Do for the Employer. 7. Attach a Cover Letter to Your Customer Service Resume.
Customer Service Representative Resume Example & Writing Guide
Edit This Resume. Good customer service representatives are an integral part of any business — defining a company's image, customer loyalty, customer-business interactions and much more. And the aim of this customer service resume example and writing guide is to help you project an image that you are that very person, someone who will ...
Customer Service Representative Resume—Sample & Tips
Use the professional customer service representative resume template provided above for an effective presentation. Showcase your accomplishments as a customer service rep in all the resume sections. Identify key customer service skills by carefully reviewing job descriptions for relevant positions.
Customer Service Resume [2024]
A resume objective is a 2-4 sentence snapshot of your goals and aspirations. Customer Service Resume Objective Example. Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar.
Customer Service Representative Resume Examples and Tips
They assist customers with queries about products and services, and are expected to maintain a professional, helpful demeanor. To create a standout customer service representative resume, use our expert tips and resume examples: Get inspiration from 800+ resume samples and explore our 40+ resume templates to find the best one for you.
26 Customer Service Resume Examples for 2024
26 Customer Service Resume. Examples for 2024. Stephen Greet March 27, 2024. As the face of the organization, the customer service team is instrumental in building and maintaining a business's reputation. To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and ...
How To Write the Best Customer Service Resume (With Samples)
3. Write a professional summary. Below your contact information, write a brief summary of your qualifications for the customer service position. This two- to three-sentence statement can help you quickly attract the attention of hiring managers and encourage them to continue reviewing your resume. In your professional summary, you may discuss ...
Customer Service Representative Resume Samples
Energetic and performance-driven Customer Service Representative with 4 years of experience improving customer satisfaction, and successfully defusing the toughest clients. Excellent communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.
Customer Service Representative Resume Example
Common Responsibilities Listed on Customer Service Representative Resumes: Respond to customer inquiries via phone, email, and chat. Resolve customer complaints and issues in a timely and professional manner. Process orders, returns, and exchanges. Provide product information and recommendations to customers. Maintain accurate customer records ...
Customer Service Resume Examples
Customer Service Representative. Room Attendant. Esthetician. Senior Customer Service Representative. Massage Therapist. Shuttle Driver. Looking for an Customer service resume? Use Indeed library of free Customer service resume examples and templates. Customized samples based on the most contacted resumes from over 100 million resumes on file.
12 Customer Service Representative Resume Examples for 2024
Two Examples of different career summaries: Summary Example 1. 'Energetic Customer Service Representative with three years' work tenure in resolving complex customer inquiries. Passionate about building sustainable customer relationships, driving brand loyalty, and increasing customer engagement.'.
Customer Services Representative Resume Samples
Guide the recruiter to the conclusion that you are the best candidate for the customer services representative job. It's actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Customer Service Representative Job Description
Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can ...
Customer Service Resume Examples and Template for 2024
December 2016-Current. Supervise a team of four customer service representatives and their logs. Create new process documentation to increase response time by 20%. Limit customer leave rate to under 3% by maintaining positive relationships. Oversee customer database and manage data input, updates and follow-ups.
Customer Service Resume Examples With Skills for 2024
GOOD EXAMPLE. A customer-oriented retail sales associate with 1 year of retail experience. Consistently exceeded monthly sales targets by at least 5%. Eager to leverage communication, sales, and problem-solving skills to advise Eldorado's customers as part of the customer service team.
Cashier Resume Examples and Templates for 2024
A Customer Service Professional with seven years of cashier experience, specializing in cash handling, customer service, and communication. A proven track record of implementing processes to improve checkout speed and increase sales. Professional Experience Lead Cashier, Sam's Warehouse, San Diego, CA April 2018 - Present
21 Important Customer Service Skills (With Resume Example)
Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience. In general, customer service skills rely heavily on problem-solving and communication.Customer service is often considered a "soft skill," including traits like active listening and reading both verbal and nonverbal cues. In this article, we discuss the definition of ...

Customer Service Representative Job Description

Customer service representative job description

Customer service representative duties:

Customer service representative requirements:

Customer service representative skills & proficiencies:

Recommended Reading:

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Customer Service Resume [2024] - Examples & Guide

How to Format a Customer Service Resume

Use a Customer Service Resume Template

What to Include in a Customer Service Resume

Interests & Hobbies

How to Correctly Display your Contact Information

How to Write a Customer Service Resume Summary or Objective

How to Make Your Customer Service Work Experience Stand Out

What if You Don’t Have Any Work Experience?

Use Action Words to Make Your Customer Service Resume POP!

How to Correctly List your Education

Top 10 Skills for a Customer Service Resume

Hard Skills for Customer Service Professionals:

Soft Skills for Customer Service Professionals:

What Else Can You Include?

Awards & Certifications

Include a Cover Letter with Your Resume

Personal Contact Information

Hiring Manager’s Contact Information

Opening Paragraph

Closing Paragraph

Formal Salutations

Key Takeaways

26 Customer Service Resume Examples for 2024

Customer Service Resume

Why this resume works

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4 Tips to Improve Your Customer Service Resume Today

Tip 1: Confidently choose your customer service skills

Let’s say you run across a customer service job description requesting bilingual support like this:

Now, it’s time to tailor your skills section to the job description, which could look like this:

The following skills would be great additions to other customer service positions:

Tip 2: Format your resume for the ATS and recruiters

Further suggestions for keeping your resume easy to read:

Objective or summary for your customer service resume?

Tip 3: Leverage metrics on your customer service resume

Some customer service metrics to add to your resume include:

Tip 4: Customize your customer service resume for the job

Check the following list for advice on how to customize sections of your resume:

Customer service resume

Customer service rep resume

Customer service manager resume

Entry-level customer service resume

Retail customer service resume

Customer success manager resume

Bilingual customer support resume

Customer service consultant resume