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Careers at C+R

Looking for a challenging & immensely rewarding career, join a diverse group of passionate insights professionals who enjoy coming to work every day to:.

• Help make our clients smarter and more successful
• Be challenged
• Contribute new ideas and learn something new
• Be part of a collaborative team of smart people
• Be recognized and valued for their contributions

here’s why our team loves working here…

the team culture

We believe in hiring intelligent, responsible adults and treating them as intelligent, responsible adults. With a hands-on approach at all levels of the organization, our teams work together with minimal hierarchy, and maximum collaboration and learning. We work to collectively produce work we’re proud of and are known for great customer service, unsurpassed responsiveness, and remarkable dependability.

working with smart & passionate people

Research, innovation, and creativity are in our DNA. We work side-by-side with some of the smartest, most innovative people in the industry who are characterized by their enthusiastic “can-do spirit.” Our clients consider us an extension of their research teams – many of whom are the biggest brands in the U.S. and worldwide.

the friendly & encouraging workplace

The work we do is challenging but immensely rewarding. Our work environment is designed to be casual and friendly – a place that fosters individuality. Whether we are a recent graduate or a seasoned professional, all contributions are valued in our highly encouraging workplace.

Diversity Matters

We embrace diverse thinking and inclusion.

Our Culture

What’s good for our employees is good for us, culture & corporate responsibility.

We enjoy each other’s company and provide regular opportunities to socialize together. We believe in being good stewards to our community and providing opportunities to support our corporate charities, Chicago Children’s Advocacy Center, and iMentor.

C+R’s owners are working partners in the trenches – actively working on projects and managing teams every day. They have an open-door policy for everyone in the organization; no matter what level you are, they are eager to hear from you.

Comp & Benefits

We take care of our employees and their families. We offer generous total compensation, including medical, dental, vision, life, mental well-being, child caregiver leave, and LTD insurance, as well as 401(k) with a company match, FSA, DCA, HSA, EAP, and short-term salary continuance program, and commuter and parking accounts.

Work-Life Balance

The client service industry can be demanding as we strive to meet and exceed our clients’ expectations. Sometimes this requires additional time from us. That’s why we offer flexible hours and hybrid work locations and encourage our employees to take a step back when needed. We also regularly host a variety of fun social events that allow us to let our hair down!

Professional Development

We attract top talent and recognize that people want to grow and develop. We provide opportunities for advancement and a future. Whether that’s attending conferences, presenting to our clients, or being a part of an internal taskforce, we support and build each other up so everyone can reach their potential.

Interested In Joining C+R?

Soar with us

Collaboration is key to our success.

C+R has recognized that our people are our greatest asset. Our culture is built on supporting and collaborating with one another, and at the same time, allowing everyone to grow and cultivate their passions and strengths. We truly welcome creative thinking and input from all levels in our organization.

People Stay

One decade average tenure.

In this field people switch employers every few years. But at C+R people stick around an average of 10. We like to think that this longer tenure is because of the rewarding work we do, our culture and work-life balance philosophy.

how our employees feel about us

Percent of employees who say…, “i like the people i work with”, “there is a spirit of cooperation at c+r”, “c+r leaders care about employees’ well-being”, “we have fun at work”.

*Based on C+R employees’ responses to Crain’s Best Places to Work survey

in their own words

One of the ways that C+R has created and fostered a positive and productive work environment is simply by recognizing that people are your greatest asset. If you treat your people right and create a positive environment for them to work in, they’ll take care of the rest.

I think it all comes down to leadership – everyone at C+R really wants to get to know you as a person – they want to know what makes you unique and what makes you different.

What I love about C+R is that the company offers a space for everyone to grow and show their strengths.

I think we have an incredibly positive work environment that has an emphasis on collaboration. We work together collaboratively to get things done and that’s a great place to work at.

C+R is a great place to work; it’s a place where people want to stay and make their career here.

Alex Malhiot

Director, online immersion operations, alex palermo, svp, b2b research, ashleigh williams, senior director, online qualitative research, jaime oni mayer, project manager, field services, rebecca garnache, senior manager, visual reporting.

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Application Instructions

Please submit cover letter, resume and salary requirements to [email protected] and include the job title in the subject line.

C+R Careers

Have a question about a position, search this site.

Principal Researcher, Research & Insights

• User Experience
• Illinois - Chicago
• Massachusetts - Boston
• Georgia - Atlanta
• Washington - Bellevue
• California - San Francisco
• Indiana - Indianapolis
• Posted 05 June 2024
• California Salary $223,000 - $323,400
• Washington Salary $204,400 - $296,400

Description

Role Description We are seeking a Principal User Researcher for Marketing Cloud who can distill complex problems into insights that inform product, design, development and business decisions. You seek out and triangulate data from diverse sources. You pursue new research methods to get at the heart of the issue, and you have expertise with the ‘tried and true’ ones. You always put the customers' needs first and are unwavering in your desire to provide the best experiences for users. You eagerly use new research methodologies to understand users and problem spaces, dig deep to uncover and synthesize insights, and build narratives to frame complex problems. You’re passionate about technology and even more passionate about people. Your Impact

• Provide strategic and tactical insights to advise product adoption work for our Marketing Cloud Research & Insights team.
• Own and manage evaluative research processes, e.g., concept evaluation and design testing, across the Marketing Cloud business and provide insights that help make Marketing products easier for our customers to use.
• Work with partners, including key executives, to create compelling narratives for how we can make Marketing Cloud products easier to use and adopt.
• Partner and closely with a wide range of product, design, marketing, and engineering teams across Marketing Cloud to drive research impact.

Minimum Requirements

• Must have 10+ years of experience conducting research in user experience, product design, or technology contexts
• Expert understanding of research methods (qualitative and quantitative) and standard processes, and familiarity with a broad range of user research tools
• Proven track record influencing product direction and strategy with actionable insights
• Ability to plan, design, implement and communicate both strategic and tactical research engagements
• Proactively partner with senior management across cross-functional teams, including product, design, engineering, customer success, and solution architects to identify and advocate for product strategy rooted in data and customer insights
• Synthesize research findings into actionable insights, crafting narratives to frame problems and highlight the business value of recommended solutions
• Socialize insights with cross-functional partners to influence their decision-making
• Experience with AI, business software, solutions, technology
• Familiarity with basic statistical methods and concepts
• Excellent project management, communication, storytelling, and presentation skills
• Bonus: Previous research experience in technology or SaaS domains

For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we strive to create an accessible and inclusive experience for all candidates.

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodation Request Form .

Please note that Salesforce uses an automated employment decision tool to help our recruiters assess and evaluate candidates’ resumes. If you do not want Salesforce to use this tool with your application, please submit a request via this form .

Equal Opportunity Statement.

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Salesforce is an equal employment opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Know your rights: workplace discrimination is illegal . Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link:  https://www.salesforcebenefits.com .

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• Subjects: Business
• Updated: Jun 5, 2024 4:06 PM
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