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Why the Combination of Analytical Skills and Creativity Is So Valuable

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Why the Combination of Analytical Skills and Creativity Is So Valuable was originally published on Firsthand .

Many people believe that analytical skills and creativity are opposites and cannot exist (or only rarely exist) in the same person. Sometimes this is framed as the “left brain/right brain”  dichotomy or as “logic” versus “intuition”. In reality, this sharp division is not only unhelpful, but it also doesn't really stand up under scrutiny.

In fact, many people are both analytical and creative in different situations or even at the same time. And in the fifteen years I've been running my custom web design and development company , I've seen how valuable that combination can be in the workplace. 

Here's why. 

Adaptable people tend to make the best employees

If 2020 has taught us anything, it's the importance of adaptability at work and in our daily lives. The COVID-19 pandemic has changed so many things about the ways we live and work, and the people – and businesses – that have thrived are those that have remained adaptable. 

A person who is able to be both creative and analytical understands the importance of adaptability. Since they can bring both skills to any given situation, they're likely to display flexibility and be able to adapt to a wide range of situations. Likewise, an analytical/creative person is likely to be great at thinking on their feet, making good decisions based on all the information they have available. 

Analytical thinking can fuel the creative process  

In my experience, it is a mistake to see analytical skills as a hindrance to creativity or something that shuts the creative process down.

For example, imagine you're working on a new marketing campaign for your business. A person who is both creative and analytical will be able to take the results from your last campaign and examine them to figure out what worked and what didn't. They will then be able to use that information to feed their ideas for the new campaign. 

People with this combination of skills think outside the box 

Out-of-the-box thinkers are tremendously valuable in a forward-thinking workplace. The combination of analytical and creative thinking will result in a person who can present new and innovative ideas, while also thinking through their implications and analyzing their potential. 

A person who was purely a creative thinker might present ideas that seem great on paper but are completely impractical. Meanwhile, a purely analytical thinker might be rigid in their way of approaching a problem, or resistant to change and taking risks. A person with both these skills can offer creative solutions that are grounded in logic and facts. 

Analytical/creative people are often better communicators 

Good communication in the workplace is essential if you want people to get along and the business to function harmoniously. However, since a typical workplace contains many different personality types, great team communication is not always easy. 

People who are able to think both analytically and creatively tend to be great communicators. Why? Their logical side makes them inclined to think things through and assess the situation before they speak, while their intuitive side makes them highly empathetic and able to relate to others with ease. Since they can adapt their way of thinking to suit different situations, it also follows that they are able to communicate effectively with a wide range of people. 

Great communication goes beyond interpersonal relationships in the office, too. Creative/analytical people are likely to be great with customers thanks to their adaptable nature and stellar people skills. If you want an employee who will provide fantastic service to your customers, look for someone who can be both creative and analytical as the situation calls for. 

Can this combination of skills be taught? 

Yes, absolutely. People tend to think of themselves as either analytical or creative thinkers , and this is true to an extent, in that most people lean more towards one side or the other. However, skills are often less innate than people think they are. With practice, it is possible to become a better analytical thinker, a better creative thinker, or both. 

If you're an employee or jobseeker , why not put effort into improving your abilities in whichever of these two areas you're currently weaker in? Becoming a more rounded employee with a wider range of abilities can only help you in your career. 

If you're a manager or business owner, you can nourish these skills in the people you work with, and encourage your team members to seek to improve their abilities in both areas. Why not cross-train your employees on different workplace functions that allow them to use and develop different skills?

If you can spot great analytical/creative thinkers when you're hiring, as well as nourish it in your existing employees, you'll soon see the benefits for your company. 

Ian Loew is a web entrepreneur and inbound marketing expert, and the Owner and Creative Director of Lform Design . After four years of helping Fortune 500 companies with MGT Design, Ian embarked on his freelance career before establishing Lform Design in 2005. He leads a team of creative professionals to deliver inspired online experiences via modern, responsive websites that reflect his clients' core values. When not at the helm, Ian can be found mountain biking with friends or spending time with his family. 

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What are analytical skills? Examples and how to level up

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What are analytical skills?

Why are analytical skills important, 9 analytical skills examples, how to improve analytical skills, how to show analytical skills in a job application, the benefits of an analytical mind.

With market forecasts, performance metrics, and KPIs, work throws a lot of information at you. 

If you want to stay ahead of the curve, not only do you have to make sense of the data that comes your way — you need to put it to good use. And that requires analytical skills.

You likely use analytical thinking skills every day without realizing it, like when you solve complex problems or prioritize tasks . But understanding the meaning of analysis skills in a job description, why you should include them in your professional development plan, and what makes them vital to every position can help advance your career.

Analytical skills, or analysis skills, are the ones you use to research and interpret information. Although you might associate them with data analysis, they help you think critically about an issue, make decisions , and solve problems in any context. That means anytime you’re brainstorming for a solution or reviewing a project that didn’t go smoothly, you’re analyzing information to find a conclusion. With so many applications, they’re relevant for nearly every job, making them a must-have on your resume.

Analytical skills help you think objectively about information and come to informed conclusions. Positions that consider these skills the most essential qualification grew by 92% between 1980 and 2018 , which shows just how in-demand they are. And according to Statista, global data creation will grow to more than 180 zettabytes by 2025 — a number with 21 zeros. That data informs every industry, from tech to marketing.

Even if you don’t interact with statistics and data on the job, you still need analytical skills to be successful. They’re incredibly valuable because:

• They’re transferable: You can use analysis skills in a variety of professional contexts and in different areas of your life, like making major decisions as a family or setting better long-term personal goals.
• They build agility: Whether you’re starting a new position or experiencing a workplace shift, analysis helps you understand and adapt quickly to changing conditions. 
• They foster innovation: Analytical skills can help you troubleshoot processes or operational improvements that increase productivity and profitability.
• They make you an attractive candidate: Companies are always looking for future leaders who can build company value. Developing a strong analytical skill set shows potential employers that you’re an intelligent, growth-oriented candidate.

If the thought of evaluating data feels unintuitive, or if math and statistics aren’t your strong suits, don’t stress. Many examples of analytical thinking skills don’t involve numbers. You can build your logic and analysis abilities through a variety of capacities, such as:

1. Brainstorming

Using the information in front of you to generate new ideas is a valuable transferable skill that helps you innovate at work . Developing your brainstorming techniques leads to better collaboration and organizational growth, whether you’re thinking of team bonding activities or troubleshooting a project roadblock. Related skills include benchmarking, diagnosis, and judgment to adequately assess situations and find solutions.

2. Communication

Becoming proficient at analysis is one thing, but you should also know how to communicate your findings to your audience — especially if they don’t have the same context or experience as you. Strong communication skills like public speaking , active listening , and storytelling can help you strategize the best ways to get the message out and collaborate with your team . And thinking critically about how to approach difficult conversations or persuade someone to see your point relies on these skills. 

3. Creativity

You might not associate analysis with your creativity skills, but if you want to find an innovative approach to an age-old problem, you’ll need to combine data with creative thinking . This can help you establish effective metrics, spot trends others miss, and see why the most obvious answer to a problem isn’t always the best. Skills that can help you to think outside the box include strategic planning, collaboration, and integration.

4. Critical thinking

Processing information and determining what’s valuable requires critical thinking skills . They help you avoid the cognitive biases that prevent innovation and growth, allowing you to see things as they really are and understand their relevance. Essential skills to turn yourself into a critical thinker are comparative analysis, business intelligence, and inference.

5. Data analytics

When it comes to large volumes of information, a skilled analytical thinker can sort the beneficial from the irrelevant. Data skills give you the tools to identify trends and patterns and visualize outcomes before they impact an organization or project’s performance. Some of the most common skills you can develop are prescriptive analysis and return on investment (ROI) analysis.

6. Forecasting

Predicting future business, market, and cultural trends better positions your organization to take advantage of new opportunities or prepare for downturns. Business forecasting requires a mix of research skills and predictive abilities, like statistical analysis and data visualization, and the ability to present your findings clearly.

7. Logical reasoning

Becoming a logical thinker means learning to observe and analyze situations to draw rational and objective conclusions. With logic, you can evaluate available facts, identify patterns or correlations, and use them to improve decision-making outcomes. If you’re looking to improve in this area, consider developing inductive and deductive reasoning skills.

8. Problem-solving

Problem-solving appears in all facets of your life — not just work. Effectively finding solutions to any issue takes analysis and logic, and you also need to take initiative with clear action plans . To improve your problem-solving skills , invest in developing visualization , collaboration, and goal-setting skills.

9. Research

Knowing how to locate information is just as valuable as understanding what to do with it. With research skills, you’ll recognize and collect data relevant to the problem you’re trying to solve or the initiative you’re trying to start. You can improve these skills by learning about data collection techniques, accuracy evaluation, and metrics.

You don’t need to earn a degree in data science to develop these skills. All it takes is time, practice, and commitment. Everything from work experience to hobbies can help you learn new things and make progress. Try a few of these ideas and stick with the ones you enjoy:

1. Document your skill set

The next time you encounter a problem and need to find solutions, take time to assess your process. Ask yourself:

• What facts are you considering?
• Do you ask for help or research on your own? What are your sources of advice?
• What does your brainstorming process look like?
• How do you make and execute a final decision?
• Do you reflect on the outcomes of your choices to identify lessons and opportunities for improvement?
• Are there any mistakes you find yourself making repeatedly?
• What problems do you constantly solve easily? 

These questions can give insight into your analytical strengths and weaknesses and point you toward opportunities for growth.

2. Take courses

Many online and in-person courses can expand your logical thinking and analysis skills. They don’t necessarily have to involve information sciences. Just choose something that trains your brain and fills in your skills gaps . 

Consider studying philosophy to learn how to develop your arguments or public speaking to better communicate the results of your research. You could also work on your hard skills with tools like Microsoft Excel and learn how to crunch numbers effectively. Whatever you choose, you can explore different online courses or certification programs to upskill. 

3. Analyze everything

Spend time consciously and critically evaluating everything — your surroundings, work processes, and even the way you interact with others. Integrating analysis into your day-to-day helps you practice. The analytical part of your brain is like a muscle, and the more you use it, the stronger it’ll become. 

After reading a book, listening to a podcast, or watching a movie, take some time to analyze what you watched. What were the messages? What did you learn? How was it delivered? Taking this approach to media will help you apply it to other scenarios in your life. 

If you’re giving a presentation at work or helping your team upskill , use the opportunity to flex the analytical side of your brain. For effective teaching, you’ll need to process and analyze the topic thoroughly, which requires skills like logic and communication. You also have to analyze others’ learning styles and adjust your teachings to match them. 

5. Play games

Spend your commute or weekends working on your skills in a way you enjoy. Try doing logic games like Sudoku and crossword puzzles during work breaks to foster critical thinking. And you can also integrate analytical skills into your existing hobbies. According to researcher Rakesh Ghildiyal, even team sports like soccer or hockey will stretch your capacity for analysis and strategic thinking . 

6. Ask questions

According to a study in Tr ends in Cognitive Sciences, being curious improves cognitive function , helping you develop problem-solving skills, retention, and memory. Start speaking up in meetings and questioning the why and how of different decisions around you. You’ll think more critically and even help your team find breakthrough solutions they otherwise wouldn’t.

7.Seek advice

If you’re unsure what analytical skills you need to develop, try asking your manager or colleagues for feedback . Their outside perspective offers insight you might not find within, like patterns in. And if you’re looking for more consistent guidance, talking to a coach can help you spot weaknesses and set goals for the long term.

8. Pursue opportunities

Speak to your manager about participating in special projects that could help you develop and flex your skills. If you’d like to learn about SEO or market research, ask to shadow someone in the ecommerce or marketing departments. If you’re interested in business forecasting, talk to the data analysis team. Taking initiative demonstrates a desire to learn and shows leadership that you’re eager to grow. 

Shining a spotlight on your analytical skills can help you at any stage of your job search. But since they take many forms, it’s best to be specific and show potential employers exactly why and how they make you a better candidate. Here are a few ways you can showcase them to the fullest:

1. In your cover letter

Your cover letter crafts a narrative around your skills and work experience. Use it to tell a story about how you put your analytical skills to use to solve a problem or improve workflow. Make sure to include concrete details to explain your thought process and solution — just keep it concise. Relate it back to the job description to show the hiring manager or recruiter you have the qualifications necessary to succeed.

2. On your resume

Depending on the type of resume you’re writing, there are many opportunities to convey your analytical skills to a potential employer. You could include them in sections like: 

• Professional summary: If you decide to include a summary, describe yourself as an analytical person or a problem-solver, whichever relates best to the job posting. 
• Work experience: Describe all the ways your skill for analysis has helped you perform or go above and beyond your responsibilities. Be sure to include specific details about challenges and outcomes related to the role you’re applying for to show how you use those skills. 
• Skills section: If your resume has a skill-specific section, itemize the analytical abilities you’ve developed over your career. These can include hard analytical skills like predictive modeling as well as interpersonal skills like communication.

3. During a job interview

As part of your interview preparation , list your professional accomplishments and the skills that helped along the way, such as problem-solving, data literacy, or strategic thinking. Then, pull them together into confident answers to common interview questions using the STAR method to give the interviewer a holistic picture of your skill set.

Developing analytical skills isn’t only helpful in the workplace. It’s essential to life. You’ll use them daily whenever you read the news, make a major purchase, or interact with others. Learning to critically evaluate information can benefit your relationships and help you feel more confident in your decisions, whether you’re weighing your personal budget or making a big career change .

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Elizabeth Perry, ACC

Elizabeth Perry is a Coach Community Manager at BetterUp. She uses strategic engagement strategies to cultivate a learning community across a global network of Coaches through in-person and virtual experiences, technology-enabled platforms, and strategic coaching industry partnerships. With over 3 years of coaching experience and a certification in transformative leadership and life coaching from Sofia University, Elizabeth leverages transpersonal psychology expertise to help coaches and clients gain awareness of their behavioral and thought patterns, discover their purpose and passions, and elevate their potential. She is a lifelong student of psychology, personal growth, and human potential as well as an ICF-certified ACC transpersonal life and leadership Coach.

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What Is Creative Problem-Solving & Why Is It Important?

• 01 Feb 2022

One of the biggest hindrances to innovation is complacency—it can be more comfortable to do what you know than venture into the unknown. Business leaders can overcome this barrier by mobilizing creative team members and providing space to innovate.

There are several tools you can use to encourage creativity in the workplace. Creative problem-solving is one of them, which facilitates the development of innovative solutions to difficult problems.

Here’s an overview of creative problem-solving and why it’s important in business.

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What Is Creative Problem-Solving?

Research is necessary when solving a problem. But there are situations where a problem’s specific cause is difficult to pinpoint. This can occur when there’s not enough time to narrow down the problem’s source or there are differing opinions about its root cause.

In such cases, you can use creative problem-solving , which allows you to explore potential solutions regardless of whether a problem has been defined.

Creative problem-solving is less structured than other innovation processes and encourages exploring open-ended solutions. It also focuses on developing new perspectives and fostering creativity in the workplace . Its benefits include:

• Finding creative solutions to complex problems : User research can insufficiently illustrate a situation’s complexity. While other innovation processes rely on this information, creative problem-solving can yield solutions without it.
• Adapting to change : Business is constantly changing, and business leaders need to adapt. Creative problem-solving helps overcome unforeseen challenges and find solutions to unconventional problems.
• Fueling innovation and growth : In addition to solutions, creative problem-solving can spark innovative ideas that drive company growth. These ideas can lead to new product lines, services, or a modified operations structure that improves efficiency.

Creative problem-solving is traditionally based on the following key principles :

1. Balance Divergent and Convergent Thinking

Creative problem-solving uses two primary tools to find solutions: divergence and convergence. Divergence generates ideas in response to a problem, while convergence narrows them down to a shortlist. It balances these two practices and turns ideas into concrete solutions.

2. Reframe Problems as Questions

By framing problems as questions, you shift from focusing on obstacles to solutions. This provides the freedom to brainstorm potential ideas.

3. Defer Judgment of Ideas

When brainstorming, it can be natural to reject or accept ideas right away. Yet, immediate judgments interfere with the idea generation process. Even ideas that seem implausible can turn into outstanding innovations upon further exploration and development.

4. Focus on "Yes, And" Instead of "No, But"

Using negative words like "no" discourages creative thinking. Instead, use positive language to build and maintain an environment that fosters the development of creative and innovative ideas.

Creative Problem-Solving and Design Thinking

Whereas creative problem-solving facilitates developing innovative ideas through a less structured workflow, design thinking takes a far more organized approach.

Design thinking is a human-centered, solutions-based process that fosters the ideation and development of solutions. In the online course Design Thinking and Innovation , Harvard Business School Dean Srikant Datar leverages a four-phase framework to explain design thinking.

The four stages are:

• Clarify: The clarification stage allows you to empathize with the user and identify problems. Observations and insights are informed by thorough research. Findings are then reframed as problem statements or questions.
• Ideate: Ideation is the process of coming up with innovative ideas. The divergence of ideas involved with creative problem-solving is a major focus.
• Develop: In the development stage, ideas evolve into experiments and tests. Ideas converge and are explored through prototyping and open critique.
• Implement: Implementation involves continuing to test and experiment to refine the solution and encourage its adoption.

Creative problem-solving primarily operates in the ideate phase of design thinking but can be applied to others. This is because design thinking is an iterative process that moves between the stages as ideas are generated and pursued. This is normal and encouraged, as innovation requires exploring multiple ideas.

Creative Problem-Solving Tools

While there are many useful tools in the creative problem-solving process, here are three you should know:

Creating a Problem Story

One way to innovate is by creating a story about a problem to understand how it affects users and what solutions best fit their needs. Here are the steps you need to take to use this tool properly.

1. Identify a UDP

Create a problem story to identify the undesired phenomena (UDP). For example, consider a company that produces printers that overheat. In this case, the UDP is "our printers overheat."

2. Move Forward in Time

To move forward in time, ask: “Why is this a problem?” For example, minor damage could be one result of the machines overheating. In more extreme cases, printers may catch fire. Don't be afraid to create multiple problem stories if you think of more than one UDP.

3. Move Backward in Time

To move backward in time, ask: “What caused this UDP?” If you can't identify the root problem, think about what typically causes the UDP to occur. For the overheating printers, overuse could be a cause.

Following the three-step framework above helps illustrate a clear problem story:

• The printer is overused.
• The printer overheats.
• The printer breaks down.

You can extend the problem story in either direction if you think of additional cause-and-effect relationships.

4. Break the Chains

By this point, you’ll have multiple UDP storylines. Take two that are similar and focus on breaking the chains connecting them. This can be accomplished through inversion or neutralization.

• Inversion: Inversion changes the relationship between two UDPs so the cause is the same but the effect is the opposite. For example, if the UDP is "the more X happens, the more likely Y is to happen," inversion changes the equation to "the more X happens, the less likely Y is to happen." Using the printer example, inversion would consider: "What if the more a printer is used, the less likely it’s going to overheat?" Innovation requires an open mind. Just because a solution initially seems unlikely doesn't mean it can't be pursued further or spark additional ideas.
• Neutralization: Neutralization completely eliminates the cause-and-effect relationship between X and Y. This changes the above equation to "the more or less X happens has no effect on Y." In the case of the printers, neutralization would rephrase the relationship to "the more or less a printer is used has no effect on whether it overheats."

Even if creating a problem story doesn't provide a solution, it can offer useful context to users’ problems and additional ideas to be explored. Given that divergence is one of the fundamental practices of creative problem-solving, it’s a good idea to incorporate it into each tool you use.

Brainstorming

Brainstorming is a tool that can be highly effective when guided by the iterative qualities of the design thinking process. It involves openly discussing and debating ideas and topics in a group setting. This facilitates idea generation and exploration as different team members consider the same concept from multiple perspectives.

Hosting brainstorming sessions can result in problems, such as groupthink or social loafing. To combat this, leverage a three-step brainstorming method involving divergence and convergence :

• Have each group member come up with as many ideas as possible and write them down to ensure the brainstorming session is productive.
• Continue the divergence of ideas by collectively sharing and exploring each idea as a group. The goal is to create a setting where new ideas are inspired by open discussion.
• Begin the convergence of ideas by narrowing them down to a few explorable options. There’s no "right number of ideas." Don't be afraid to consider exploring all of them, as long as you have the resources to do so.

Alternate Worlds

The alternate worlds tool is an empathetic approach to creative problem-solving. It encourages you to consider how someone in another world would approach your situation.

For example, if you’re concerned that the printers you produce overheat and catch fire, consider how a different industry would approach the problem. How would an automotive expert solve it? How would a firefighter?

Be creative as you consider and research alternate worlds. The purpose is not to nail down a solution right away but to continue the ideation process through diverging and exploring ideas.

Continue Developing Your Skills

Whether you’re an entrepreneur, marketer, or business leader, learning the ropes of design thinking can be an effective way to build your skills and foster creativity and innovation in any setting.

If you're ready to develop your design thinking and creative problem-solving skills, explore Design Thinking and Innovation , one of our online entrepreneurship and innovation courses. If you aren't sure which course is the right fit, download our free course flowchart to determine which best aligns with your goals.

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In today's fast-paced and dynamic world, problem-solving has become an indispensable skill. Whether you are a business leader, a student, an entrepreneur, or simply someone navigating the complexities of daily life, the ability to overcome challenges is paramount. One key to effective problem-solving is harnessing creativity.

In this article, we'll explore the concept of harnessing creativity in problem-solving and discuss innovative approaches to tackle various challenges successfully.

Understanding the Link Between Harnessing Creativity and Problem-Solving

Creativity and problem-solving are often perceived as separate domains. However, they are intricately intertwined. Creativity is the fuel that powers innovative problem-solving. When you introduce creativity into the problem-solving process, you open the door to fresh perspectives and unconventional solutions. Here's how it works:

1. Divergent Thinking

Harnessing creativity encourages divergent thinking, which is the ability to consider multiple perspectives and generate a wide range of ideas. This process is particularly valuable when tackling complex problems. Divergent thinking allows you to explore different avenues, identifying potential solutions that may have otherwise gone unnoticed.

2. Out-of-the-Box Solutions

Creative problem-solving involves thinking beyond conventional boundaries. It prompts individuals to look for out-of-the-box solutions that challenge the status quo. This approach can lead to groundbreaking innovations that address problems in new and unexpected ways.

3. Resilience in Problem-Solving

Creativity fosters resilience in problem-solving. When you approach challenges with a creative mindset, you are better equipped to adapt to unexpected obstacles and setbacks. You are more likely to experiment with different approaches and persist until you find a workable solution.

Innovative Approaches to Problem-Solving through Creativity

Now that we understand the importance of creativity in problem-solving , let's explore innovative approaches that can help you harness your creative potential to overcome challenges.

1. Design Thinking

Design thinking is a problem-solving framework that places empathy at its core. It involves empathizing with the end user or the person facing the problem. By deeply understanding their needs, you can design solutions that truly address the issue. This approach encourages creative thinking, as it often requires brainstorming and prototyping to arrive at user-centric solutions.

2. Mind Mapping

Mind mapping is a visual technique that allows you to organize thoughts and ideas in a nonlinear fashion. It's an excellent tool for problem-solving as it helps you see connections between different elements of a problem. This visual approach often leads to creative insights and novel solutions.

3. Brainstorming and Collaboration

Collaborative brainstorming sessions can be a hotbed of creativity. When you bring diverse minds together to tackle a problem, you benefit from different perspectives and experiences. Encourage open, non-judgmental idea sharing in a brainstorming session to stimulate creative problem-solving.

4. Reverse Engineering

Reverse engineering involves breaking down a problem or a solution to its fundamental components. By dissecting an issue, you can better understand its intricacies and explore alternative ways to approach it. This analytical approach can trigger creative problem-solving by revealing hidden opportunities.

5. Storytelling and Scenario Planning

Using storytelling and scenario planning, you can create narratives that explore different outcomes and solutions. This approach encourages creative thinking by visualizing potential scenarios and their consequences. It allows you to anticipate challenges and devise strategies to overcome them.

6. Visual Thinking

Visual thinking is a method that involves using drawings, diagrams, and other visual aids to represent problems and solutions. Visualizing a problem often reveals patterns and relationships that are not apparent through words alone. This technique can unlock new, creative insights.

Case Studies in Creative Problem-Solving

To illustrate the power of creativity in problem-solving, let's delve into a few real-world case studies where innovative approaches led to remarkable solutions:

1. Airbnb: Empathy-Driven Design Thinking

Airbnb, the world's leading online marketplace for lodging and travel experiences, faced a unique problem. They needed to build trust between hosts and guests who were essentially strangers. To address this challenge, they implemented an empathy-driven design thinking approach. They focused on understanding the concerns and needs of both hosts and guests, leading to the creation of a secure platform with user-centric features.

2. SpaceX: Reverse Engineering for Rocket Reusability

SpaceX, Elon Musk's aerospace manufacturer and space transportation company, sought to reduce the cost of space exploration by making rockets reusable. Instead of following conventional engineering approaches, SpaceX employed reverse engineering by disassembling and analyzing the process of rocket launches. This led to the groundbreaking development of the Falcon 9 rocket, which has revolutionized space travel.

3. Tesla: Visual Thinking in Electric Car Design

Tesla, an electric vehicle and clean energy company, used visual thinking as a core part of its design process. By visualizing the electric car as a clean, efficient, and powerful machine, Tesla's team reimagined the possibilities of electric transportation. This approach led to the creation of high-performance electric vehicles that are changing the automotive industry.

Challenges in Harnessing Creativity for Problem-Solving

While harnessing creativity for problem-solving is essential, it comes with its set of challenges. Some of these challenges include:

1. Fear of Failure

Creativity often involves taking risks and embracing the possibility of failure. Many individuals and organizations are risk-averse, which can stifle creative problem-solving. Overcoming the fear of failure is crucial to unlock creative potential.

2. Lack of Resources

Creativity often requires time, resources, and a supportive environment. In organizations, tight budgets and stringent schedules can limit the space for creative problem-solving. Overcoming these constraints may require resource allocation and a cultural shift towards valuing creativity.

3. Resistance to Change

People and organizations can be resistant to change, especially when it comes to unconventional problem-solving approaches. Overcoming this resistance may require effective communication, leadership, and a commitment to demonstrating the value of creative solutions.

Conclusion: Harnessing Creativity for Effective Problem-Solving

In a world marked by constant change and complexity, effective problem-solving is a skill that can set individuals and organizations apart. Harnessing creativity in problem-solving is not just an option; it's a necessity. By embracing innovative approaches like design thinking, mind mapping, brainstorming, and visual thinking, you can unlock your creative potential to overcome challenges.

Real-world examples from companies like Airbnb, SpaceX, and Tesla demonstrate the power of creative problem-solving in achieving remarkable outcomes. However, it's crucial to acknowledge the challenges that come with creativity, such as the fear of failure, resource constraints, and resistance to change. Addressing these challenges head-on is essential for realizing the full potential of creative problem-solving.

In conclusion, by fostering a culture of creativity and incorporating innovative problem-solving methods, individuals and organizations can rise to the occasion and conquer the most complex challenges that come their way. Creativity isn't a luxury; it's a strategic advantage that can drive success in an ever-evolving world.

So, the next time you face a problem, remember to tap into your creative reservoir. You might just discover the innovative solution that changes everything.

About the Author

Awais Ahmed is a passionate writer and expert in the field of personal development, communication, and professional skills. With a background in psychology and a keen interest in human behavior, he is dedicated to helping individuals unleash their full potential and achieve personal and career success.

Continue to: Collaborative Innovation Social Problem-Solving

See also: Simple Ways to Teach Your Child Problem Solving Skills 5 Innovative Companies We Can Take Leadership Lessons From Critical Problem-Solving Skills for a Successful E-Commerce Venture

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Problem Solving, Critical Thinking, and Analytical Reasoning Skills Sought by Employers

In this section:

Problem Solving

• Critical Thinking

Analytical Reasoning

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Critical thinking, analytical reasoning, and problem-solving skills are required to perform well on tasks expected by employers. 1 Having good problem-solving and critical thinking skills can make a major difference in a person’s career. 2

Every day, from an entry-level employee to the Chairman of the Board, problems need to be resolved. Whether solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the challenges faced may be simple/complex or easy/difficult.

A fundamental component of every manager's role is solving problems. So, helping students become a confident problem solver is critical to their success; and confidence comes from possessing an efficient and practiced problem-solving process.

Employers want employees with well-founded skills in these areas, so they ask four questions when assessing a job candidate 3 :

• Evaluation of information: How well does the applicant assess the quality and relevance of information?
• Analysis and Synthesis of information: How well does the applicant analyze and synthesize data and information?
• Drawing conclusions: How well does the applicant form a conclusion from their analysis?
• Acknowledging alternative explanations/viewpoints: How well does the applicant consider other options and acknowledge that their answer is not the only perspective?

When an employer says they want employees who are good at solving complex problems, they are saying they want employees possessing the following skills:

• Analytical Thinking — A person who can use logic and critical thinking to analyze a situation.
• Critical Thinking – A person who makes reasoned judgments that are logical and well thought out.
• Initiative — A person who will step up and take action without being asked. A person who looks for opportunities to make a difference.
• Creativity — A person who is an original thinker and have the ability to go beyond traditional approaches.
• Resourcefulness — A person who will adapt to new/difficult situations and devise ways to overcome obstacles.
• Determination — A person who is persistent and does not give up easily.
• Results-Oriented — A person whose focus is on getting the problem solved.

Two of the major components of problem-solving skills are critical thinking and analytical reasoning.  These two skills are at the top of skills required of applicants by employers.

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Critical Thinking 4

“Mentions of critical thinking in job postings have doubled since 2009, according to an analysis by career-search site Indeed.com.” 5 Making logical and reasoned judgments that are well thought out is at the core of critical thinking. Using critical thinking an individual will not automatically accept information or conclusions drawn from to be factual, valid, true, applicable or correct. “When students are taught how to use critical thinking to tap into their creativity to solve problems, they are more successful than other students when they enter management-training programs in large corporations.” 6

A strong applicant should question and want to make evidence-based decisions. Employers want employees who say things such as: “Is that a fact or just an opinion? Is this conclusion based on data or gut feel?” and “If you had additional data could there be alternative possibilities?” Employers seek employees who possess the skills and abilities to conceptualize, apply, analyze, synthesize, and evaluate information to reach an answer or conclusion.

Employers require critical thinking in employees because it increases the probability of a positive business outcome. Employers want employees whose thinking is intentional, purposeful, reasoned, and goal directed.

Recruiters say they want applicants with problem-solving and critical thinking skills. They “encourage applicants to prepare stories to illustrate their critical-thinking prowess, detailing, for example, the steps a club president took to improve attendance at weekly meetings.” 7

Employers want students to possess analytical reasoning/thinking skills — meaning they want to hire someone who is good at breaking down problems into smaller parts to find solutions. “The adjective, analytical, and the related verb analyze can both be traced back to the Greek verb, analyein — ‘to break up, to loosen.’ If a student is analytical, you are good at taking a problem or task and breaking it down into smaller elements in order to solve the problem or complete the task.” 9

Analytical reasoning connotes a person's general aptitude to arrive at a logical conclusion or solution to given problems. Just as with critical thinking, analytical thinking critically examines the different parts or details of something to fully understand or explain it. Analytical thinking often requires the person to use “cause and effect, similarities and differences, trends, associations between things, inter-relationships between the parts, the sequence of events, ways to solve complex problems, steps within a process, diagraming what is happening.” 10

Analytical reasoning is the ability to look at information and discern patterns within it. “The pattern could be the structure the author of the information uses to structure an argument, or trends in a large data set. By learning methods of recognizing these patterns, individuals can pull more information out of a text or data set than someone who is not using analytical reasoning to identify deeper patterns.” 11

Employers want employees to have the aptitude to apply analytical reasoning to problems faced by the business. For instance, “a quantitative analyst can break down data into patterns to discern information, such as if a decrease in sales is part of a seasonal pattern of ups and downs or part of a greater downward trend that a business should be worried about. By learning to recognize these patterns in both numbers and written arguments, an individual gains insights into the information that someone who simply takes the information at face value will miss.” 12

Managers with excellent analytical reasoning abilities are considered good at, “evaluating problems, analyzing them from more than one angle and finding a solution that works best in the given circumstances”. 13 Businesses want managers who can apply analytical reasoning skills to meet challenges and keep a business functioning smoothly

A person with good analytical reasoning and pattern recognition skills can see trends in a problem much easier than anyone else.

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7 Problem-Solving Skills That Can Help You Be a More Successful Manager

Discover what problem-solving is, and why it's important for managers. Understand the steps of the process and learn about seven problem-solving skills.

1Managers oversee the day-to-day operations of a particular department, and sometimes a whole company, using their problem-solving skills regularly. Managers with good problem-solving skills can help ensure companies run smoothly and prosper.

If you're a current manager or are striving to become one, read this guide to discover what problem-solving skills are and why it's important for managers to have them. Learn the steps of the problem-solving process, and explore seven skills that can help make problem-solving easier and more effective.

What is problem-solving?

Problem-solving is both an ability and a process. As an ability, problem-solving can aid in resolving issues faced in different environments like home, school, abroad, and social situations, among others. As a process, problem-solving involves a series of steps for finding solutions to questions or concerns that arise throughout life.

The importance of problem-solving for managers

Managers deal with problems regularly, whether supervising a staff of two or 100. When people solve problems quickly and effectively, workplaces can benefit in a number of ways. These include:

Greater creativity

Higher productivity

Increased job fulfillment

Satisfied clients or customers

Better cooperation and cohesion

Improved environments for employees and customers

7 skills that make problem-solving easier

Companies depend on managers who can solve problems adeptly. Although problem-solving is a skill in its own right, a subset of seven skills can help make the process of problem-solving easier. These include analysis, communication, emotional intelligence, resilience, creativity, adaptability, and teamwork.

1. Analysis

As a manager , you'll solve each problem by assessing the situation first. Then, you’ll use analytical skills to distinguish between ineffective and effective solutions.

2. Communication

Effective communication plays a significant role in problem-solving, particularly when others are involved. Some skills that can help enhance communication at work include active listening, speaking with an even tone and volume, and supporting verbal information with written communication.

3. Emotional intelligence

Emotional intelligence is the ability to recognize and manage emotions in any situation. People with emotional intelligence usually solve problems calmly and systematically, which often yields better results.

4. Resilience

Emotional intelligence and resilience are closely related traits. Resiliency is the ability to cope with and bounce back quickly from difficult situations. Those who possess resilience are often capable of accurately interpreting people and situations, which can be incredibly advantageous when difficulties arise.

5. Creativity 

When brainstorming solutions to problems, creativity can help you to think outside the box. Problem-solving strategies can be enhanced with the application of creative techniques. You can use creativity to:

Approach problems from different angles

Improve your problem-solving process

Spark creativity in your employees and peers

6. Adaptability

Adaptability is the capacity to adjust to change. When a particular solution to an issue doesn't work, an adaptable person can revisit the concern to think up another one without getting frustrated.

7. Teamwork

Finding a solution to a problem regularly involves working in a team. Good teamwork requires being comfortable working with others and collaborating with them, which can result in better problem-solving overall.

Steps of the problem-solving process

Effective problem-solving involves five essential steps. One way to remember them is through the IDEAL model created in 1984 by psychology professors John D. Bransford and Barry S. Stein [ 1 ]. The steps to solving problems in this model include: identifying that there is a problem, defining the goals you hope to achieve, exploring potential solutions, choosing a solution and acting on it, and looking at (or evaluating) the outcome.

1. Identify that there is a problem and root out its cause.

To solve a problem, you must first admit that one exists to then find its root cause. Finding the cause of the problem may involve asking questions like:

Can the problem be solved?

How big of a problem is it?

Why do I think the problem is occurring?

What are some things I know about the situation?

What are some things I don't know about the situation?

Are there any people who contributed to the problem?

Are there materials or processes that contributed to the problem?

Are there any patterns I can identify?

2. Define the goals you hope to achieve.

Every problem is different. The goals you hope to achieve when problem-solving depend on the scope of the problem. Some examples of goals you might set include:

Gather as much factual information as possible.

Brainstorm many different strategies to come up with the best one.

Be flexible when considering other viewpoints.

Articulate clearly and encourage questions, so everyone involved is on the same page.

Be open to other strategies if the chosen strategy doesn't work.

Stay positive throughout the process.

3. Explore potential solutions.

Once you've defined the goals you hope to achieve when problem-solving , it's time to start the process. This involves steps that often include fact-finding, brainstorming, prioritizing solutions, and assessing the cost of top solutions in terms of time, labor, and money.

4. Choose a solution and act on it.

Evaluate the pros and cons of each potential solution, and choose the one most likely to solve the problem within your given budget, abilities, and resources. Once you choose a solution, it's important to make a commitment and see it through. Draw up a plan of action for implementation, and share it with all involved parties clearly and effectively, both verbally and in writing. Make sure everyone understands their role for a successful conclusion.

5. Look at (or evaluate) the outcome.

Evaluation offers insights into your current situation and future problem-solving. When evaluating the outcome, ask yourself questions like:

Did the solution work?

Will this solution work for other problems?

Were there any changes you would have made?

Would another solution have worked better?

As a current or future manager looking to build your problem-solving skills, it is often helpful to take a professional course. Consider Improving Communication Skills offered by the University of Pennsylvania on Coursera. You'll learn how to boost your ability to persuade, ask questions, negotiate, apologize, and more. 

You might also consider taking Emotional Intelligence: Cultivating Immensely Human Interactions , offered by the University of Michigan on Coursera. You'll explore the interpersonal and intrapersonal skills common to people with emotional intelligence, and you'll learn how emotional intelligence is connected to team success and leadership.

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Article sources

Tennessee Tech. “ The Ideal Problem Solver (2nd ed.) , https://www.tntech.edu/cat/pdf/useful_links/idealproblemsolver.pdf.” Accessed December 6, 2022.

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Analytical Thinking vs Problem Solving: A Comprehensive Comparison

Analytical thinking and problem solving are crucial skills in various aspects of life, including personal and professional situations. While they may seem interchangeable, there are distinct differences between the two. Analytical thinking focuses on breaking down complex information into smaller, manageable components to understand a situation and evaluate alternatives effectively. On the other hand, problem solving involves devising practical solutions to overcome challenges or resolve issues that arise in daily life or the workplace.

Both analytical thinking and problem-solving skills contribute to making well-informed decisions, managing risks, and achieving success in various areas of life. By understanding these skills’ distinctions and applying them effectively, individuals can enhance their performance in the workplace, handle complex situations with ease, and make better choices in their personal lives.

Key Takeaways

• Analytical thinking is about understanding complex situations, while problem-solving focuses on finding practical solutions.
• Mastery of both skills leads to informed decision-making and improved risk management.
• These abilities are essential for workplace success and overall personal growth.

Understanding Analytical Thinking

Nature of Analytical Thinking

Analytical thinking refers to a mental process in which a person systematically breaks down complex problems or situations into smaller, manageable components. This enables the identification of essential elements and their relationships, leading to an effective solution. Analytical thinkers excel in identifying patterns, interpreting data, and drawing conclusions based on factual information. Unlike reactive problem-solving, which focuses on finding immediate remedies, analytical thinking is strategic in nature, seeking long-term solutions by addressing the root causes of a problem.

Key components of analytical thinking include reasoning, fact-checking, and questioning assumptions. This skill set allows individuals to approach problems with an open mind, meticulously gather and analyze data, and make well-informed decisions. Ultimately, analytical thinking leads to more informed and strategic decision-making, increasing the likelihood of success in professional and personal endeavors.

How Analytical Thinking Works

The process of analytical thinking unfolds in several stages:

• Identify the problem or situation : Determine the issue that needs addressing and clearly define its scope.
• Gather relevant data : Collect information related to the problem from various sources, ensuring its accuracy and reliability.
• Break down the problem : Dissect the problem into smaller, manageable parts to gain a better understanding of its intricacies.
• Analyze and interpret data : Examine the data to identify patterns, trends, and relationships, and derive insights using logical reasoning.
• Question assumptions : Challenge any preconceived notions or biases that may skew the analysis and arrive at the most objective conclusions possible.
• Generate solutions : Propose potential solutions based on the analysis, weighing their pros and cons.

It is important to note that analytical thinking is not solely reserved for mathematicians or scientists but is a valuable skill applicable to a wide range of disciplines and professions. From business analysts, who require analytical thinking and problem-solving skills to identify and implement changes, to daily decision-making in personal lives, analytical reasoning plays a vital role in successfully navigating through various complexities.

Significance of Problem Solving

Features of problem solving.

Problem solving is an essential skill that helps individuals and organizations tackle challenges effectively. Problem-solving skills enable individuals to identify problems or obstacles, analyze the situation, and find appropriate solutions. These skills include critical thinking, analytical reasoning, decision-making, and learning from the process. People with strong problem-solving abilities can better cope with stress, handle risk, and adapt to change in a fast-paced environment.

In the context of decision-making, problem solving requires individuals to evaluate multiple options and select the one with the highest probability of success. A well-developed thinking process is crucial to identifying and analyzing creative solutions, as it helps individuals see beyond the apparent issues and delve deeper into the underlying causes.

Process of Problem Solving

The process of problem-solving typically involves several stages:

• Identify the problem : Recognizing the issue at hand and understanding its impact on the situation.
• Gather information : Collecting relevant data and facts that will help in understanding the problem.
• Analyze the problem : Examining the situation, breaking it into smaller parts, and identifying the root causes.
• Generate solutions : Brainstorming various possible solutions and evaluating their feasibility.
• Choose the best solution : Using decision-making skills to select the most suitable solution based on available information.
• Implement the solution : Putting the chosen solution into action and monitoring its effectiveness.
• Evaluate and learn : Reflecting on the outcomes and learning from the experience for future problem-solving situations.

By sharpening problem-solving skills and employing an organized thinking process, individuals can enhance their abilities to overcome challenges and make informed decisions, leading to personal and professional growth.

Comparing Analytical Thinking and Problem Solving

Similarities.

Both analytical thinking and problem solving involve the process of breaking down complex situations into smaller, manageable components. In both approaches, individuals need to evaluate the information at hand, identify patterns, and derive conclusions based on the evidence. This often involves receiving feedback, adapting to new information, and adjusting one’s approach.

Moreover, practicing both analytical thinking and problem-solving techniques can lead to improved decision-making abilities. This development, in turn, translates into greater efficiency and effectiveness in personal and professional contexts.

Differences

While analytical thinking and problem solving share some similarities, they also have notable differences. Analytical thinking typically follows a linear and sequential process, whereas problem solving might involve iterative processes and creative solutions.

Analytical thinking often focuses on dissecting a situation or a problem, looking for underlying patterns, and finding ways to logically deduce solutions. On the other hand, problem solving might require a combination of analytical and creative thinking, especially when faced with novel or ambiguous challenges. Problem solvers often need to develop unique strategies and evaluate alternative solutions before settling on the most effective approach.

In conclusion, analytical thinking and problem-solving, while both essential skills, have distinct applications and methods, and their effective use can be instrumental in achieving success in various aspects of life.

Ways to Improve Both Techniques

Developing analytical thinking.

Developing analytical thinking is vital for individuals seeking to improve their problem-solving abilities. One effective strategy is to practice creative activities, such as brainstorming or solving puzzles, to challenge the brain and foster development. Engaging in these tasks allows for the creation of new connections and enhances cognitive flexibility.

Another useful approach is to focus on communication and the art of listening. Active listening enables a better understanding of various perspectives and leads to well-informed decisions. Moreover, discussing complex topics can strengthen one’s ability to analyze and evaluate information effectively.

Collaborating with others can also help individuals enhance their analytical thinking skills. By working together, people can build on each other’s strengths and overcome challenges. Additionally, they can exchange ideas and learn from different viewpoints, which may lead to innovative solutions.

Enhancing Problem Solving Skills

To enhance problem-solving skills, one must be willing to take action and embrace challenges. Tackling problems head-on allows for growth and the development of practical strategies. Regular practice is essential for refining these skills and building confidence in decision-making.

Integrating soft skills, such as empathy and adaptability, play an essential role in problem-solving. Employing these abilities can improve interpersonal communication and contribute to the formation of more effective solutions.

Utilizing a methodical approach to problem-solving can also yield positive results. Techniques like breaking down complex issues into manageable steps or generating multiple possible solutions can enable a more comprehensive analysis, increasing the likelihood of success in overcoming challenges.

Finally, don’t shy away from seeking feedback from peers and mentors. Constructive criticism can highlight areas for improvement and further facilitate the development of both analytical thinking and problem-solving skills. Remember, the key to growth lies in continuous learning and adapting to new situations with confidence and clarity.

Importance in Workplace and Career Success

Relevance in the workplace.

Analytical thinking and problem solving play crucial roles in the workplace. These skills enable employees to efficiently tackle a variety of tasks and challenges. Analytical thinking refers to gathering, organizing, and evaluating information to detect patterns and identify problems. Effective problem solving involves devising creative solutions based on these findings 1 . In the modern workplace, individuals with strong analytical thinking skills can identify issues and make well thought-out decisions that contribute to overall company success 2 .

Effective communication is an important aspect of analytical thinking and problem solving. In a professional setting, employees must often convey their findings and ideas to stakeholders, ensuring that solutions are implemented appropriately and any concerns are addressed. This communication can lead to improved collaboration, clearer goals, and faster resolution of issues 3 .

Implication for Career Success

In addition to benefitting the workplace as a whole, strong analytical thinking and problem-solving skills are critical for individual career success. These skills can help professionals stand out among their peers and demonstrate their value to their organization. Professionals who can apply analytical thinking and problem-solving techniques are viewed as being able to think critically, make decisions, and take initiative, which are all highly valued by employers 4 .

Individuals who possess these skills are often able to make more informed judgments and sound decisions. This can lead to career advancement and job stability, as they are viewed as capable and dependable. Developing analytical thinking and problem-solving abilities can also open doors to new opportunities and industries, making individuals more versatile and efficient in their careers 5 .

Role in Decision Making and Risk Management

Influence on decision making.

Analytical thinking plays a crucial role in decision making, as it involves breaking things down into their component parts and using deductive reasoning to draw conclusions from given evidence and assumptions source . This allows individuals and organizations to carefully consider the pros and cons of each option, determine the feasibility of implementing potential solutions, and weigh the costs and benefits associated with each decision.

Problem-solving, on the other hand, is an analytical method that focuses on identifying potential solutions to specific situations source , sometimes requiring personal decision-making that may involve judgments or decisions on the way to find the best outcome. Both analytical thinking and problem-solving contribute to effective decision-making processes, as they provide tools and techniques for examining different courses of action and limiting uncertainties.

Contribution to Risk Management

Risk management is a critical aspect of decision-making, as it helps organizations and individuals identify, assess, and mitigate potential risks associated with various decisions. Analytical thinking contributes to risk management by enabling decision-makers to collect and analyze data, evaluate risks and their potential consequences, and make informed decisions based on the results source .

Similarly, problem-solving assists in risk management by addressing potential challenges that may arise during the implementation of solutions, such as examining potential obstacles, resource constraints, and other factors that may impact the success of an initiative source . By combining the strengths of both analytical thinking and problem-solving, decision-makers can enhance their risk management strategies and ensure a higher probability of success in their respective decisions.

In summary, analytical thinking and problem-solving are essential tools in decision-making and risk management, as they provide the necessary framework for evaluating options, weighing potential outcomes, and identifying potential challenges. By utilizing these methods, decision-makers can make more informed choices and mitigate potential risks associated with their decisions.

Utilization in Business Analysis

Application in business analysis.

Analytical thinking and problem solving are essential skills for business analysts in their day-to-day work. They are responsible for identifying, researching, and understanding complex business problems, as well as finding effective solutions to address them. By using their analytical thinking skills, business analysts can gather, assess, and interpret data from various sources to develop a comprehensive understanding of the situation at hand [1] .

When approaching a problem, business analysts consider several key factors, such as people, processes, and technology. They employ systems thinking to understand the enterprise holistically and how all these elements interact. This mindset helps them to not only identify the root cause of a problem, but also to develop solutions that address the underlying issues effectively [2] .

Understanding Financial Data

One key area where business analysts apply their analytical and problem-solving skills is in the realm of financial data. Here, they are tasked with interpreting complex financial information to derive valuable insights and make informed decisions for the organization.

In this context, their analytical thinking skills enable business analysts to:

• Gather relevant financial data from multiple sources
• Identify patterns, trends, and potential issues
• Assess the quality and accuracy of the data
• Develop conclusions and recommendations based on the analyzed data

By employing problem-solving skills, business analysts can:

• Understand the impact of financial data on business processes and performance
• Identify potential areas for improvement or optimization
• Propose and evaluate relevant solutions for financial issues [3]

Overall, business analysis relies heavily on the combination of analytical thinking and problem-solving skills to address various challenges faced by organizations. The ability to understand and interpret financial data significantly contributes to the success and growth of any enterprise.

Real Life Examples

Analytical thinking and problem solving are essential skills in both personal and professional life. They allow individuals to tackle complex issues, identify the root causes, and develop effective solutions. Let’s examine some real-life examples that emphasize the differences between these two thought processes.

In the workplace, an employee might face a challenge in increasing sales. Applying analytical thinking , the individual would gather data, identify patterns, and evaluate market trends to understand the factors impacting sales performance. With this information, they can determine which areas need improvement and develop targeted strategies to address the issue. For example, they may discover that customers are dissatisfied with the available products in a particular category, prompting changes in the company’s product offering.

On the other hand, problem-solving involves addressing specific situations, such as dealing with a dissatisfied customer. In this instance, the employee would need to rely on their experience and emotional intelligence to find a solution. They would listen to the customer’s concerns, empathize with their feelings, and proactively offer options to resolve the problem. This process may include correcting mistakes made during a transaction or offering compensation for a negative experience.

Another example can be found in the realm of personal finance. Analytical thinking would be employed to evaluate one’s financial situation and understand patterns in spending habits. This analysis could reveal areas where money may be saved or better utilized. For instance, it may uncover excessive spending on dining out or ineffective monthly budgeting practices.

Conversely, problem-solving can come into play when an unexpected financial emergency occurs. In such cases, one would need to quickly evaluate the situation and devise creative solutions to address the crisis. This might involve temporarily reducing non-essential expenses, seeking additional sources of income, or negotiating payment plans with creditors.

In both of these real-life scenarios, analytical thinking and problem-solving work in tandem, complementing each other to achieve effective outcomes. While individuals may favor one approach over the other, it is crucial to recognize and develop both skillsets to navigate the complexities of modern life successfully.

• https://www.glassdoor.com/blog/guide/analytical-thinking/ ↩
• https://www.indeed.com/career-advice/career-development/problem-solving-and-decision-making ↩
• https://www.radford.edu/content/cobe/innovation-analytics/analytics/career-prep/report-e.html ↩
• https://www.indeed.com/career-advice/career-development/critical-thinking-vs-problem-solving ↩
• https://www.amanet.org/analytical-thinking-problem-solving-and-decision-making/ ↩

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The Peak Performance Center

The pursuit of performance excellence, thinking skills.

Thinking skills are the mental activities you use to process information, make connections, make decisions, and create new ideas. You use your thinking skills when you try to make sense of experiences, solve problems, make decisions, ask questions, make plans, or organize information.

Everybody has thinking skills, but not everyone uses them effectively. Effective thinking skills are developed over a period of time. Good thinkers see possibilities where others see only obstacles or roadblocks. Good thinkers are able to make connection between various factors and be able to tie them together. They are also able to develop new and unique solutions to problems.

Thinking refers to the process of creating a logical series of connective facets between items of information. Often times, thinking just happens automatically. However, there are times when you consciously think. It may be about how to solve a problem or making a decision. Thinking enables you to connect and integrate new experiences into your existing understanding and perception of how things are.

The simplest thinking skills are learning facts and recall, while higher order skills include analysis, synthesis, problem solving, and evaluation .

Core Thinking Skills

Thinking skills are cognitive operations or processes that are the building blocks of thinking. There are several core thinking skills including focusing, organizing, analyzing, evaluating and generating.

Focusing  – attending to selected pieces of information while ignoring other stimuli.

Remembering  – storing and then retrieving information.  

Gathering  – bringing to the conscious mind the relative information needed for cognitive processing.  

Organizing  – arranging information so it can be used more effectively.

Analyzing  – breaking down information by examining parts and relationships so that its organizational structure may be understood.  

Connecting – making connections between related items or pieces of information.

Integrating  – connecting and combining information to better understand the relationship between the information.

Compiling – putting parts together to form a whole or building a structure or pattern from diverse elements.

Evaluating  – assessing the reasonableness and quality of ideas or materials on order to present and defend opinions.

Generating  – producing new information, ideas, products, or ways of viewing things.

Classifications and Types of Thinking

Convergent or Analytical Thinking: Bringing facts and data together from various sourc es and then applying logic and knowledge to solve problems or to make informed decisions.

Divergent thinking: Breaking a topic apart to explore its various components and then generating new ideas and solutions.

Critical Thinking: Analysis and evaluation of information, beliefs, or knowledge.

Creative Thinking: Generation of new ideas breaking from established thoughts, theories, rules, and procedures.

Metacognition

Thinking about thinking is called Metacognition. It is a higher order thinking that enables understanding, analysis, and control of your cognitive processes. It can involve planning, monitoring, assessing, and evaluating your use of your cognitive skills.

In the simplest form, convergent thinking or deductive reasoning looks inward to find a solution, while divergent or creative thinking looks outward for a solution.

Both thinking skills are essential for school and life.  Both require critical thinking skills to be effective.  Both are used for solving problems, doing projects and achieving objectives.  However, much of the thinking in formal education focuses on the convergent analytical thinking skills such as following or making a logical argument, eliminating the incorrect paths and then figuring out the single correct answer. 

Standardized tests such as IQ tests only measure convergent thinking.  Pattern recognition, logic thought flow, and the ability to solve problems with a single answer can all be tested and graded.  Although it is an extremely valuable skill, there are no accurate tests able to measure divergent or creative thinking skills.

Types of thinking

Critical thinking

Blooms Taxonomy

Bloom’s Taxonomy Revised

Mind Mapping

Chunking Information

Brainstorming

Critical Thinking skills

Divergent and Convergent thinking skills are both “critical thinking” skills. 

Critical thinking refers to the process of actively analyzing, synthesizing, and/or evaluating and reflecting on information gathered from observation, experience, or communication and is focused on deciding what to believe or do. Critical thinking is considered a higher order thinking skills, such as analysis, synthesis, and problem solving, inference, and evaluation. 

The concept of higher order thinking skills became well known with the publication of Bloom’s taxonomy of educational objectives.  Bloom’s Taxonomy was primarily created for academic education; however, it is relevant to all types of learning. 

Often times when people are problem solving or decision making, he or she flips back and forth between convergent and divergent thinking.  When first looking at a problem, people often analyze the facts and circumstances to determine the root cause.  After which, they explore new and innovative options through divergent thinking, then switch back to convergent thinking to limit those down to one practical option.

Author:  James Kelly, September 2011

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Analytic vs. creative thinking

• Problem Solving & Decision Making Help teams and individuals solve problems faster, make better decisions, manage risk and prioritize what to work on first. Learn More

“Now I have to tell you something, and I mean this in the best and most inoffensive way possible: I don’t believe in process. In fact, when I interview a potential employee and he or she says that “it’s all about the process,” I see that as a bad sign…The problem is that at a lot of big companies, process becomes a substitute for thinking. You’re encouraged to behave like a little gear in a complex machine. Frankly, it allows you to keep people who aren’t that smart, who aren’t that creative.” Written by Elon Musk

Andrew Smart begins his essay “Six Sigma is Draining Employees’ Creativity,” with the above quote. He goes on to state that Six Sigma thinking applied to an organization is analogous to the reduction of variation of neurons in the brain during a devastating epileptic seizure.

Processes such as Six Sigma simply provide a rational framework for integrating different types of thinking. Analytic thinking is the act of converging on facts, data, information, judgment, experience and wisdom in search of one best answer. Creative thinking is the act of diverging one’s thinking to explore many different options. Depending on the situation, they can be complimentary and necessary. Process, when applied correctly, does not take the place of thinking and it certainly does not cause epileptic seizures – either individually or organizationally. That said, when applied incorrectly, process can have the effect of reducing morale, inducing widespread cynicism, stopping innovation, and/or turning people into mindless bureaucrats! But that is the fault of the practitioner; not the fault of the process.

Warren Buffett once said, “How I got here is pretty simple in my case. It’s not IQ, I’m sure you’ll be glad to hear. The big thing is rationality. I always look at IQ and talent as representing the horsepower of the motor, but that the output – the efficiency with which that motor works – depends on rationality. A lot of people start out with 400 horse power motors but only get a hundred horsepower of output. It’s way better to have a 200 horsepower motor and get it all into output.”

So who’s right? The guy worth $40B or the guy worth $5B? My guess is that they are both right. I would also bet that both have the ability to move intuitively from being process/analytic driven to being creative (or vice versa) at the drop of a hat. The best thinkers do!

Mr. Smart concludes his essay by stating “Six Sigma ruins your day, and it doesn’t even work.” Given the documented success of companies using Six Sigma, and for that matter other process driven approaches, this comment is without merit and is at best a reminder of the enormous value of both analytic and creative thought.

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35 problem-solving techniques and methods for solving complex problems

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All teams and organizations encounter challenges as they grow. There are problems that might occur for teams when it comes to miscommunication or resolving business-critical issues . You may face challenges around growth , design , user engagement, and even team culture and happiness. In short, problem-solving techniques should be part of every team’s skillset.

Problem-solving methods are primarily designed to help a group or team through a process of first identifying problems and challenges , ideating possible solutions , and then evaluating the most suitable .

Finding effective solutions to complex problems isn’t easy, but by using the right process and techniques, you can help your team be more efficient in the process.

So how do you develop strategies that are engaging, and empower your team to solve problems effectively?

In this blog post, we share a series of problem-solving tools you can use in your next workshop or team meeting. You’ll also find some tips for facilitating the process and how to enable others to solve complex problems.

Let’s get started! 

How do you identify problems?

How do you identify the right solution.

• Tips for more effective problem-solving

Complete problem-solving methods

• Problem-solving techniques to identify and analyze problems
• Problem-solving techniques for developing solutions

Problem-solving warm-up activities

Closing activities for a problem-solving process.

Before you can move towards finding the right solution for a given problem, you first need to identify and define the problem you wish to solve. 

Here, you want to clearly articulate what the problem is and allow your group to do the same. Remember that everyone in a group is likely to have differing perspectives and alignment is necessary in order to help the group move forward. 

Identifying a problem accurately also requires that all members of a group are able to contribute their views in an open and safe manner. It can be scary for people to stand up and contribute, especially if the problems or challenges are emotive or personal in nature. Be sure to try and create a psychologically safe space for these kinds of discussions.

Remember that problem analysis and further discussion are also important. Not taking the time to fully analyze and discuss a challenge can result in the development of solutions that are not fit for purpose or do not address the underlying issue.

Successfully identifying and then analyzing a problem means facilitating a group through activities designed to help them clearly and honestly articulate their thoughts and produce usable insight.

With this data, you might then produce a problem statement that clearly describes the problem you wish to be addressed and also state the goal of any process you undertake to tackle this issue.  

Finding solutions is the end goal of any process. Complex organizational challenges can only be solved with an appropriate solution but discovering them requires using the right problem-solving tool.

After you’ve explored a problem and discussed ideas, you need to help a team discuss and choose the right solution. Consensus tools and methods such as those below help a group explore possible solutions before then voting for the best. They’re a great way to tap into the collective intelligence of the group for great results!

Remember that the process is often iterative. Great problem solvers often roadtest a viable solution in a measured way to see what works too. While you might not get the right solution on your first try, the methods below help teams land on the most likely to succeed solution while also holding space for improvement.

Every effective problem solving process begins with an agenda . A well-structured workshop is one of the best methods for successfully guiding a group from exploring a problem to implementing a solution.

In SessionLab, it’s easy to go from an idea to a complete agenda . Start by dragging and dropping your core problem solving activities into place . Add timings, breaks and necessary materials before sharing your agenda with your colleagues.

The resulting agenda will be your guide to an effective and productive problem solving session that will also help you stay organized on the day!

Tips for more effective problem solving

Problem-solving activities are only one part of the puzzle. While a great method can help unlock your team’s ability to solve problems, without a thoughtful approach and strong facilitation the solutions may not be fit for purpose.

Let’s take a look at some problem-solving tips you can apply to any process to help it be a success!

Clearly define the problem

Jumping straight to solutions can be tempting, though without first clearly articulating a problem, the solution might not be the right one. Many of the problem-solving activities below include sections where the problem is explored and clearly defined before moving on.

This is a vital part of the problem-solving process and taking the time to fully define an issue can save time and effort later. A clear definition helps identify irrelevant information and it also ensures that your team sets off on the right track.

Don’t jump to conclusions

It’s easy for groups to exhibit cognitive bias or have preconceived ideas about both problems and potential solutions. Be sure to back up any problem statements or potential solutions with facts, research, and adequate forethought.

The best techniques ask participants to be methodical and challenge preconceived notions. Make sure you give the group enough time and space to collect relevant information and consider the problem in a new way. By approaching the process with a clear, rational mindset, you’ll often find that better solutions are more forthcoming.  

Try different approaches  

Problems come in all shapes and sizes and so too should the methods you use to solve them. If you find that one approach isn’t yielding results and your team isn’t finding different solutions, try mixing it up. You’ll be surprised at how using a new creative activity can unblock your team and generate great solutions.

Don’t take it personally 

Depending on the nature of your team or organizational problems, it’s easy for conversations to get heated. While it’s good for participants to be engaged in the discussions, ensure that emotions don’t run too high and that blame isn’t thrown around while finding solutions.

You’re all in it together, and even if your team or area is seeing problems, that isn’t necessarily a disparagement of you personally. Using facilitation skills to manage group dynamics is one effective method of helping conversations be more constructive.

Get the right people in the room

Your problem-solving method is often only as effective as the group using it. Getting the right people on the job and managing the number of people present is important too!

If the group is too small, you may not get enough different perspectives to effectively solve a problem. If the group is too large, you can go round and round during the ideation stages.

Creating the right group makeup is also important in ensuring you have the necessary expertise and skillset to both identify and follow up on potential solutions. Carefully consider who to include at each stage to help ensure your problem-solving method is followed and positioned for success.

Document everything

The best solutions can take refinement, iteration, and reflection to come out. Get into a habit of documenting your process in order to keep all the learnings from the session and to allow ideas to mature and develop. Many of the methods below involve the creation of documents or shared resources. Be sure to keep and share these so everyone can benefit from the work done!

Bring a facilitator 

Facilitation is all about making group processes easier. With a subject as potentially emotive and important as problem-solving, having an impartial third party in the form of a facilitator can make all the difference in finding great solutions and keeping the process moving. Consider bringing a facilitator to your problem-solving session to get better results and generate meaningful solutions!

Develop your problem-solving skills

It takes time and practice to be an effective problem solver. While some roles or participants might more naturally gravitate towards problem-solving, it can take development and planning to help everyone create better solutions.

You might develop a training program, run a problem-solving workshop or simply ask your team to practice using the techniques below. Check out our post on problem-solving skills to see how you and your group can develop the right mental process and be more resilient to issues too!

Design a great agenda

Workshops are a great format for solving problems. With the right approach, you can focus a group and help them find the solutions to their own problems. But designing a process can be time-consuming and finding the right activities can be difficult.

Check out our workshop planning guide to level-up your agenda design and start running more effective workshops. Need inspiration? Check out templates designed by expert facilitators to help you kickstart your process!

In this section, we’ll look at in-depth problem-solving methods that provide a complete end-to-end process for developing effective solutions. These will help guide your team from the discovery and definition of a problem through to delivering the right solution.

If you’re looking for an all-encompassing method or problem-solving model, these processes are a great place to start. They’ll ask your team to challenge preconceived ideas and adopt a mindset for solving problems more effectively.

• Six Thinking Hats
• Lightning Decision Jam
• Problem Definition Process
• Discovery & Action Dialogue

Design Sprint 2.0

• Open Space Technology

1. Six Thinking Hats

Individual approaches to solving a problem can be very different based on what team or role an individual holds. It can be easy for existing biases or perspectives to find their way into the mix, or for internal politics to direct a conversation.

Six Thinking Hats is a classic method for identifying the problems that need to be solved and enables your team to consider them from different angles, whether that is by focusing on facts and data, creative solutions, or by considering why a particular solution might not work.

Like all problem-solving frameworks, Six Thinking Hats is effective at helping teams remove roadblocks from a conversation or discussion and come to terms with all the aspects necessary to solve complex problems.

2. Lightning Decision Jam

Featured courtesy of Jonathan Courtney of AJ&Smart Berlin, Lightning Decision Jam is one of those strategies that should be in every facilitation toolbox. Exploring problems and finding solutions is often creative in nature, though as with any creative process, there is the potential to lose focus and get lost.

Unstructured discussions might get you there in the end, but it’s much more effective to use a method that creates a clear process and team focus.

In Lightning Decision Jam, participants are invited to begin by writing challenges, concerns, or mistakes on post-its without discussing them before then being invited by the moderator to present them to the group.

From there, the team vote on which problems to solve and are guided through steps that will allow them to reframe those problems, create solutions and then decide what to execute on. 

By deciding the problems that need to be solved as a team before moving on, this group process is great for ensuring the whole team is aligned and can take ownership over the next stages. 

Lightning Decision Jam (LDJ)   #action   #decision making   #problem solving   #issue analysis   #innovation   #design   #remote-friendly   The problem with anything that requires creative thinking is that it’s easy to get lost—lose focus and fall into the trap of having useless, open-ended, unstructured discussions. Here’s the most effective solution I’ve found: Replace all open, unstructured discussion with a clear process. What to use this exercise for: Anything which requires a group of people to make decisions, solve problems or discuss challenges. It’s always good to frame an LDJ session with a broad topic, here are some examples: The conversion flow of our checkout Our internal design process How we organise events Keeping up with our competition Improving sales flow

3. Problem Definition Process

While problems can be complex, the problem-solving methods you use to identify and solve those problems can often be simple in design. 

By taking the time to truly identify and define a problem before asking the group to reframe the challenge as an opportunity, this method is a great way to enable change.

Begin by identifying a focus question and exploring the ways in which it manifests before splitting into five teams who will each consider the problem using a different method: escape, reversal, exaggeration, distortion or wishful. Teams develop a problem objective and create ideas in line with their method before then feeding them back to the group.

This method is great for enabling in-depth discussions while also creating space for finding creative solutions too!

Problem Definition   #problem solving   #idea generation   #creativity   #online   #remote-friendly   A problem solving technique to define a problem, challenge or opportunity and to generate ideas.

4. The 5 Whys 

Sometimes, a group needs to go further with their strategies and analyze the root cause at the heart of organizational issues. An RCA or root cause analysis is the process of identifying what is at the heart of business problems or recurring challenges. 

The 5 Whys is a simple and effective method of helping a group go find the root cause of any problem or challenge and conduct analysis that will deliver results. 

By beginning with the creation of a problem statement and going through five stages to refine it, The 5 Whys provides everything you need to truly discover the cause of an issue.

The 5 Whys   #hyperisland   #innovation   This simple and powerful method is useful for getting to the core of a problem or challenge. As the title suggests, the group defines a problems, then asks the question “why” five times, often using the resulting explanation as a starting point for creative problem solving.

5. World Cafe

World Cafe is a simple but powerful facilitation technique to help bigger groups to focus their energy and attention on solving complex problems.

World Cafe enables this approach by creating a relaxed atmosphere where participants are able to self-organize and explore topics relevant and important to them which are themed around a central problem-solving purpose. Create the right atmosphere by modeling your space after a cafe and after guiding the group through the method, let them take the lead!

Making problem-solving a part of your organization’s culture in the long term can be a difficult undertaking. More approachable formats like World Cafe can be especially effective in bringing people unfamiliar with workshops into the fold. 

World Cafe   #hyperisland   #innovation   #issue analysis   World Café is a simple yet powerful method, originated by Juanita Brown, for enabling meaningful conversations driven completely by participants and the topics that are relevant and important to them. Facilitators create a cafe-style space and provide simple guidelines. Participants then self-organize and explore a set of relevant topics or questions for conversation.

6. Discovery & Action Dialogue (DAD)

One of the best approaches is to create a safe space for a group to share and discover practices and behaviors that can help them find their own solutions.

With DAD, you can help a group choose which problems they wish to solve and which approaches they will take to do so. It’s great at helping remove resistance to change and can help get buy-in at every level too!

This process of enabling frontline ownership is great in ensuring follow-through and is one of the methods you will want in your toolbox as a facilitator.

Discovery & Action Dialogue (DAD)   #idea generation   #liberating structures   #action   #issue analysis   #remote-friendly   DADs make it easy for a group or community to discover practices and behaviors that enable some individuals (without access to special resources and facing the same constraints) to find better solutions than their peers to common problems. These are called positive deviant (PD) behaviors and practices. DADs make it possible for people in the group, unit, or community to discover by themselves these PD practices. DADs also create favorable conditions for stimulating participants’ creativity in spaces where they can feel safe to invent new and more effective practices. Resistance to change evaporates as participants are unleashed to choose freely which practices they will adopt or try and which problems they will tackle. DADs make it possible to achieve frontline ownership of solutions.

7. Design Sprint 2.0

Want to see how a team can solve big problems and move forward with prototyping and testing solutions in a few days? The Design Sprint 2.0 template from Jake Knapp, author of Sprint, is a complete agenda for a with proven results.

Developing the right agenda can involve difficult but necessary planning. Ensuring all the correct steps are followed can also be stressful or time-consuming depending on your level of experience.

Use this complete 4-day workshop template if you are finding there is no obvious solution to your challenge and want to focus your team around a specific problem that might require a shortcut to launching a minimum viable product or waiting for the organization-wide implementation of a solution.

8. Open space technology

Open space technology- developed by Harrison Owen – creates a space where large groups are invited to take ownership of their problem solving and lead individual sessions. Open space technology is a great format when you have a great deal of expertise and insight in the room and want to allow for different takes and approaches on a particular theme or problem you need to be solved.

Start by bringing your participants together to align around a central theme and focus their efforts. Explain the ground rules to help guide the problem-solving process and then invite members to identify any issue connecting to the central theme that they are interested in and are prepared to take responsibility for.

Once participants have decided on their approach to the core theme, they write their issue on a piece of paper, announce it to the group, pick a session time and place, and post the paper on the wall. As the wall fills up with sessions, the group is then invited to join the sessions that interest them the most and which they can contribute to, then you’re ready to begin!

Everyone joins the problem-solving group they’ve signed up to, record the discussion and if appropriate, findings can then be shared with the rest of the group afterward.

Open Space Technology   #action plan   #idea generation   #problem solving   #issue analysis   #large group   #online   #remote-friendly   Open Space is a methodology for large groups to create their agenda discerning important topics for discussion, suitable for conferences, community gatherings and whole system facilitation

Techniques to identify and analyze problems

Using a problem-solving method to help a team identify and analyze a problem can be a quick and effective addition to any workshop or meeting.

While further actions are always necessary, you can generate momentum and alignment easily, and these activities are a great place to get started.

We’ve put together this list of techniques to help you and your team with problem identification, analysis, and discussion that sets the foundation for developing effective solutions.

Let’s take a look!

• The Creativity Dice
• Fishbone Analysis
• Problem Tree
• SWOT Analysis
• Agreement-Certainty Matrix
• The Journalistic Six
• LEGO Challenge
• What, So What, Now What?
• Journalists

Individual and group perspectives are incredibly important, but what happens if people are set in their minds and need a change of perspective in order to approach a problem more effectively?

Flip It is a method we love because it is both simple to understand and run, and allows groups to understand how their perspectives and biases are formed. 

Participants in Flip It are first invited to consider concerns, issues, or problems from a perspective of fear and write them on a flip chart. Then, the group is asked to consider those same issues from a perspective of hope and flip their understanding.  

No problem and solution is free from existing bias and by changing perspectives with Flip It, you can then develop a problem solving model quickly and effectively.

Flip It!   #gamestorming   #problem solving   #action   Often, a change in a problem or situation comes simply from a change in our perspectives. Flip It! is a quick game designed to show players that perspectives are made, not born.

10. The Creativity Dice

One of the most useful problem solving skills you can teach your team is of approaching challenges with creativity, flexibility, and openness. Games like The Creativity Dice allow teams to overcome the potential hurdle of too much linear thinking and approach the process with a sense of fun and speed. 

In The Creativity Dice, participants are organized around a topic and roll a dice to determine what they will work on for a period of 3 minutes at a time. They might roll a 3 and work on investigating factual information on the chosen topic. They might roll a 1 and work on identifying the specific goals, standards, or criteria for the session.

Encouraging rapid work and iteration while asking participants to be flexible are great skills to cultivate. Having a stage for idea incubation in this game is also important. Moments of pause can help ensure the ideas that are put forward are the most suitable. 

The Creativity Dice   #creativity   #problem solving   #thiagi   #issue analysis   Too much linear thinking is hazardous to creative problem solving. To be creative, you should approach the problem (or the opportunity) from different points of view. You should leave a thought hanging in mid-air and move to another. This skipping around prevents premature closure and lets your brain incubate one line of thought while you consciously pursue another.

11. Fishbone Analysis

Organizational or team challenges are rarely simple, and it’s important to remember that one problem can be an indication of something that goes deeper and may require further consideration to be solved.

Fishbone Analysis helps groups to dig deeper and understand the origins of a problem. It’s a great example of a root cause analysis method that is simple for everyone on a team to get their head around. 

Participants in this activity are asked to annotate a diagram of a fish, first adding the problem or issue to be worked on at the head of a fish before then brainstorming the root causes of the problem and adding them as bones on the fish. 

Using abstractions such as a diagram of a fish can really help a team break out of their regular thinking and develop a creative approach.

Fishbone Analysis   #problem solving   ##root cause analysis   #decision making   #online facilitation   A process to help identify and understand the origins of problems, issues or observations.

12. Problem Tree 

Encouraging visual thinking can be an essential part of many strategies. By simply reframing and clarifying problems, a group can move towards developing a problem solving model that works for them. 

In Problem Tree, groups are asked to first brainstorm a list of problems – these can be design problems, team problems or larger business problems – and then organize them into a hierarchy. The hierarchy could be from most important to least important or abstract to practical, though the key thing with problem solving games that involve this aspect is that your group has some way of managing and sorting all the issues that are raised.

Once you have a list of problems that need to be solved and have organized them accordingly, you’re then well-positioned for the next problem solving steps.

Problem tree   #define intentions   #create   #design   #issue analysis   A problem tree is a tool to clarify the hierarchy of problems addressed by the team within a design project; it represents high level problems or related sublevel problems.

13. SWOT Analysis

Chances are you’ve heard of the SWOT Analysis before. This problem-solving method focuses on identifying strengths, weaknesses, opportunities, and threats is a tried and tested method for both individuals and teams.

Start by creating a desired end state or outcome and bare this in mind – any process solving model is made more effective by knowing what you are moving towards. Create a quadrant made up of the four categories of a SWOT analysis and ask participants to generate ideas based on each of those quadrants.

Once you have those ideas assembled in their quadrants, cluster them together based on their affinity with other ideas. These clusters are then used to facilitate group conversations and move things forward. 

SWOT analysis   #gamestorming   #problem solving   #action   #meeting facilitation   The SWOT Analysis is a long-standing technique of looking at what we have, with respect to the desired end state, as well as what we could improve on. It gives us an opportunity to gauge approaching opportunities and dangers, and assess the seriousness of the conditions that affect our future. When we understand those conditions, we can influence what comes next.

14. Agreement-Certainty Matrix

Not every problem-solving approach is right for every challenge, and deciding on the right method for the challenge at hand is a key part of being an effective team.

The Agreement Certainty matrix helps teams align on the nature of the challenges facing them. By sorting problems from simple to chaotic, your team can understand what methods are suitable for each problem and what they can do to ensure effective results. 

If you are already using Liberating Structures techniques as part of your problem-solving strategy, the Agreement-Certainty Matrix can be an invaluable addition to your process. We’ve found it particularly if you are having issues with recurring problems in your organization and want to go deeper in understanding the root cause. 

Agreement-Certainty Matrix   #issue analysis   #liberating structures   #problem solving   You can help individuals or groups avoid the frequent mistake of trying to solve a problem with methods that are not adapted to the nature of their challenge. The combination of two questions makes it possible to easily sort challenges into four categories: simple, complicated, complex , and chaotic .  A problem is simple when it can be solved reliably with practices that are easy to duplicate.  It is complicated when experts are required to devise a sophisticated solution that will yield the desired results predictably.  A problem is complex when there are several valid ways to proceed but outcomes are not predictable in detail.  Chaotic is when the context is too turbulent to identify a path forward.  A loose analogy may be used to describe these differences: simple is like following a recipe, complicated like sending a rocket to the moon, complex like raising a child, and chaotic is like the game “Pin the Tail on the Donkey.”  The Liberating Structures Matching Matrix in Chapter 5 can be used as the first step to clarify the nature of a challenge and avoid the mismatches between problems and solutions that are frequently at the root of chronic, recurring problems.

Organizing and charting a team’s progress can be important in ensuring its success. SQUID (Sequential Question and Insight Diagram) is a great model that allows a team to effectively switch between giving questions and answers and develop the skills they need to stay on track throughout the process. 

Begin with two different colored sticky notes – one for questions and one for answers – and with your central topic (the head of the squid) on the board. Ask the group to first come up with a series of questions connected to their best guess of how to approach the topic. Ask the group to come up with answers to those questions, fix them to the board and connect them with a line. After some discussion, go back to question mode by responding to the generated answers or other points on the board.

It’s rewarding to see a diagram grow throughout the exercise, and a completed SQUID can provide a visual resource for future effort and as an example for other teams.

SQUID   #gamestorming   #project planning   #issue analysis   #problem solving   When exploring an information space, it’s important for a group to know where they are at any given time. By using SQUID, a group charts out the territory as they go and can navigate accordingly. SQUID stands for Sequential Question and Insight Diagram.

16. Speed Boat

To continue with our nautical theme, Speed Boat is a short and sweet activity that can help a team quickly identify what employees, clients or service users might have a problem with and analyze what might be standing in the way of achieving a solution.

Methods that allow for a group to make observations, have insights and obtain those eureka moments quickly are invaluable when trying to solve complex problems.

In Speed Boat, the approach is to first consider what anchors and challenges might be holding an organization (or boat) back. Bonus points if you are able to identify any sharks in the water and develop ideas that can also deal with competitors!   

Speed Boat   #gamestorming   #problem solving   #action   Speedboat is a short and sweet way to identify what your employees or clients don’t like about your product/service or what’s standing in the way of a desired goal.

17. The Journalistic Six

Some of the most effective ways of solving problems is by encouraging teams to be more inclusive and diverse in their thinking.

Based on the six key questions journalism students are taught to answer in articles and news stories, The Journalistic Six helps create teams to see the whole picture. By using who, what, when, where, why, and how to facilitate the conversation and encourage creative thinking, your team can make sure that the problem identification and problem analysis stages of the are covered exhaustively and thoughtfully. Reporter’s notebook and dictaphone optional.

The Journalistic Six – Who What When Where Why How   #idea generation   #issue analysis   #problem solving   #online   #creative thinking   #remote-friendly   A questioning method for generating, explaining, investigating ideas.

18. LEGO Challenge

Now for an activity that is a little out of the (toy) box. LEGO Serious Play is a facilitation methodology that can be used to improve creative thinking and problem-solving skills. 

The LEGO Challenge includes giving each member of the team an assignment that is hidden from the rest of the group while they create a structure without speaking.

What the LEGO challenge brings to the table is a fun working example of working with stakeholders who might not be on the same page to solve problems. Also, it’s LEGO! Who doesn’t love LEGO! 

LEGO Challenge   #hyperisland   #team   A team-building activity in which groups must work together to build a structure out of LEGO, but each individual has a secret “assignment” which makes the collaborative process more challenging. It emphasizes group communication, leadership dynamics, conflict, cooperation, patience and problem solving strategy.

19. What, So What, Now What?

If not carefully managed, the problem identification and problem analysis stages of the problem-solving process can actually create more problems and misunderstandings.

The What, So What, Now What? problem-solving activity is designed to help collect insights and move forward while also eliminating the possibility of disagreement when it comes to identifying, clarifying, and analyzing organizational or work problems. 

Facilitation is all about bringing groups together so that might work on a shared goal and the best problem-solving strategies ensure that teams are aligned in purpose, if not initially in opinion or insight.

Throughout the three steps of this game, you give everyone on a team to reflect on a problem by asking what happened, why it is important, and what actions should then be taken. 

This can be a great activity for bringing our individual perceptions about a problem or challenge and contextualizing it in a larger group setting. This is one of the most important problem-solving skills you can bring to your organization.

W³ – What, So What, Now What?   #issue analysis   #innovation   #liberating structures   You can help groups reflect on a shared experience in a way that builds understanding and spurs coordinated action while avoiding unproductive conflict. It is possible for every voice to be heard while simultaneously sifting for insights and shaping new direction. Progressing in stages makes this practical—from collecting facts about What Happened to making sense of these facts with So What and finally to what actions logically follow with Now What . The shared progression eliminates most of the misunderstandings that otherwise fuel disagreements about what to do. Voila!

20. Journalists  

Problem analysis can be one of the most important and decisive stages of all problem-solving tools. Sometimes, a team can become bogged down in the details and are unable to move forward.

Journalists is an activity that can avoid a group from getting stuck in the problem identification or problem analysis stages of the process.

In Journalists, the group is invited to draft the front page of a fictional newspaper and figure out what stories deserve to be on the cover and what headlines those stories will have. By reframing how your problems and challenges are approached, you can help a team move productively through the process and be better prepared for the steps to follow.

Journalists   #vision   #big picture   #issue analysis   #remote-friendly   This is an exercise to use when the group gets stuck in details and struggles to see the big picture. Also good for defining a vision.

Problem-solving techniques for developing solutions 

The success of any problem-solving process can be measured by the solutions it produces. After you’ve defined the issue, explored existing ideas, and ideated, it’s time to narrow down to the correct solution.

Use these problem-solving techniques when you want to help your team find consensus, compare possible solutions, and move towards taking action on a particular problem.

• Improved Solutions
• Four-Step Sketch
• 15% Solutions
• How-Now-Wow matrix
• Impact Effort Matrix

21. Mindspin  

Brainstorming is part of the bread and butter of the problem-solving process and all problem-solving strategies benefit from getting ideas out and challenging a team to generate solutions quickly. 

With Mindspin, participants are encouraged not only to generate ideas but to do so under time constraints and by slamming down cards and passing them on. By doing multiple rounds, your team can begin with a free generation of possible solutions before moving on to developing those solutions and encouraging further ideation. 

This is one of our favorite problem-solving activities and can be great for keeping the energy up throughout the workshop. Remember the importance of helping people become engaged in the process – energizing problem-solving techniques like Mindspin can help ensure your team stays engaged and happy, even when the problems they’re coming together to solve are complex. 

MindSpin   #teampedia   #idea generation   #problem solving   #action   A fast and loud method to enhance brainstorming within a team. Since this activity has more than round ideas that are repetitive can be ruled out leaving more creative and innovative answers to the challenge.

22. Improved Solutions

After a team has successfully identified a problem and come up with a few solutions, it can be tempting to call the work of the problem-solving process complete. That said, the first solution is not necessarily the best, and by including a further review and reflection activity into your problem-solving model, you can ensure your group reaches the best possible result. 

One of a number of problem-solving games from Thiagi Group, Improved Solutions helps you go the extra mile and develop suggested solutions with close consideration and peer review. By supporting the discussion of several problems at once and by shifting team roles throughout, this problem-solving technique is a dynamic way of finding the best solution. 

Improved Solutions   #creativity   #thiagi   #problem solving   #action   #team   You can improve any solution by objectively reviewing its strengths and weaknesses and making suitable adjustments. In this creativity framegame, you improve the solutions to several problems. To maintain objective detachment, you deal with a different problem during each of six rounds and assume different roles (problem owner, consultant, basher, booster, enhancer, and evaluator) during each round. At the conclusion of the activity, each player ends up with two solutions to her problem.

23. Four Step Sketch

Creative thinking and visual ideation does not need to be confined to the opening stages of your problem-solving strategies. Exercises that include sketching and prototyping on paper can be effective at the solution finding and development stage of the process, and can be great for keeping a team engaged. 

By going from simple notes to a crazy 8s round that involves rapidly sketching 8 variations on their ideas before then producing a final solution sketch, the group is able to iterate quickly and visually. Problem-solving techniques like Four-Step Sketch are great if you have a group of different thinkers and want to change things up from a more textual or discussion-based approach.

Four-Step Sketch   #design sprint   #innovation   #idea generation   #remote-friendly   The four-step sketch is an exercise that helps people to create well-formed concepts through a structured process that includes: Review key information Start design work on paper,  Consider multiple variations , Create a detailed solution . This exercise is preceded by a set of other activities allowing the group to clarify the challenge they want to solve. See how the Four Step Sketch exercise fits into a Design Sprint

24. 15% Solutions

Some problems are simpler than others and with the right problem-solving activities, you can empower people to take immediate actions that can help create organizational change. 

Part of the liberating structures toolkit, 15% solutions is a problem-solving technique that focuses on finding and implementing solutions quickly. A process of iterating and making small changes quickly can help generate momentum and an appetite for solving complex problems.

Problem-solving strategies can live and die on whether people are onboard. Getting some quick wins is a great way of getting people behind the process.   

It can be extremely empowering for a team to realize that problem-solving techniques can be deployed quickly and easily and delineate between things they can positively impact and those things they cannot change. 

15% Solutions   #action   #liberating structures   #remote-friendly   You can reveal the actions, however small, that everyone can do immediately. At a minimum, these will create momentum, and that may make a BIG difference.  15% Solutions show that there is no reason to wait around, feel powerless, or fearful. They help people pick it up a level. They get individuals and the group to focus on what is within their discretion instead of what they cannot change.  With a very simple question, you can flip the conversation to what can be done and find solutions to big problems that are often distributed widely in places not known in advance. Shifting a few grains of sand may trigger a landslide and change the whole landscape.

25. How-Now-Wow Matrix

The problem-solving process is often creative, as complex problems usually require a change of thinking and creative response in order to find the best solutions. While it’s common for the first stages to encourage creative thinking, groups can often gravitate to familiar solutions when it comes to the end of the process. 

When selecting solutions, you don’t want to lose your creative energy! The How-Now-Wow Matrix from Gamestorming is a great problem-solving activity that enables a group to stay creative and think out of the box when it comes to selecting the right solution for a given problem.

Problem-solving techniques that encourage creative thinking and the ideation and selection of new solutions can be the most effective in organisational change. Give the How-Now-Wow Matrix a go, and not just for how pleasant it is to say out loud. 

How-Now-Wow Matrix   #gamestorming   #idea generation   #remote-friendly   When people want to develop new ideas, they most often think out of the box in the brainstorming or divergent phase. However, when it comes to convergence, people often end up picking ideas that are most familiar to them. This is called a ‘creative paradox’ or a ‘creadox’. The How-Now-Wow matrix is an idea selection tool that breaks the creadox by forcing people to weigh each idea on 2 parameters.

26. Impact and Effort Matrix

All problem-solving techniques hope to not only find solutions to a given problem or challenge but to find the best solution. When it comes to finding a solution, groups are invited to put on their decision-making hats and really think about how a proposed idea would work in practice. 

The Impact and Effort Matrix is one of the problem-solving techniques that fall into this camp, empowering participants to first generate ideas and then categorize them into a 2×2 matrix based on impact and effort.

Activities that invite critical thinking while remaining simple are invaluable. Use the Impact and Effort Matrix to move from ideation and towards evaluating potential solutions before then committing to them. 

Impact and Effort Matrix   #gamestorming   #decision making   #action   #remote-friendly   In this decision-making exercise, possible actions are mapped based on two factors: effort required to implement and potential impact. Categorizing ideas along these lines is a useful technique in decision making, as it obliges contributors to balance and evaluate suggested actions before committing to them.

27. Dotmocracy

If you’ve followed each of the problem-solving steps with your group successfully, you should move towards the end of your process with heaps of possible solutions developed with a specific problem in mind. But how do you help a group go from ideation to putting a solution into action? 

Dotmocracy – or Dot Voting -is a tried and tested method of helping a team in the problem-solving process make decisions and put actions in place with a degree of oversight and consensus. 

One of the problem-solving techniques that should be in every facilitator’s toolbox, Dot Voting is fast and effective and can help identify the most popular and best solutions and help bring a group to a decision effectively. 

Dotmocracy   #action   #decision making   #group prioritization   #hyperisland   #remote-friendly   Dotmocracy is a simple method for group prioritization or decision-making. It is not an activity on its own, but a method to use in processes where prioritization or decision-making is the aim. The method supports a group to quickly see which options are most popular or relevant. The options or ideas are written on post-its and stuck up on a wall for the whole group to see. Each person votes for the options they think are the strongest, and that information is used to inform a decision.

All facilitators know that warm-ups and icebreakers are useful for any workshop or group process. Problem-solving workshops are no different.

Use these problem-solving techniques to warm up a group and prepare them for the rest of the process. Activating your group by tapping into some of the top problem-solving skills can be one of the best ways to see great outcomes from your session.

• Check-in/Check-out
• Doodling Together
• Show and Tell
• Constellations
• Draw a Tree

28. Check-in / Check-out

Solid processes are planned from beginning to end, and the best facilitators know that setting the tone and establishing a safe, open environment can be integral to a successful problem-solving process.

Check-in / Check-out is a great way to begin and/or bookend a problem-solving workshop. Checking in to a session emphasizes that everyone will be seen, heard, and expected to contribute. 

If you are running a series of meetings, setting a consistent pattern of checking in and checking out can really help your team get into a groove. We recommend this opening-closing activity for small to medium-sized groups though it can work with large groups if they’re disciplined!

Check-in / Check-out   #team   #opening   #closing   #hyperisland   #remote-friendly   Either checking-in or checking-out is a simple way for a team to open or close a process, symbolically and in a collaborative way. Checking-in/out invites each member in a group to be present, seen and heard, and to express a reflection or a feeling. Checking-in emphasizes presence, focus and group commitment; checking-out emphasizes reflection and symbolic closure.

29. Doodling Together  

Thinking creatively and not being afraid to make suggestions are important problem-solving skills for any group or team, and warming up by encouraging these behaviors is a great way to start. 

Doodling Together is one of our favorite creative ice breaker games – it’s quick, effective, and fun and can make all following problem-solving steps easier by encouraging a group to collaborate visually. By passing cards and adding additional items as they go, the workshop group gets into a groove of co-creation and idea development that is crucial to finding solutions to problems. 

Doodling Together   #collaboration   #creativity   #teamwork   #fun   #team   #visual methods   #energiser   #icebreaker   #remote-friendly   Create wild, weird and often funny postcards together & establish a group’s creative confidence.

30. Show and Tell

You might remember some version of Show and Tell from being a kid in school and it’s a great problem-solving activity to kick off a session.

Asking participants to prepare a little something before a workshop by bringing an object for show and tell can help them warm up before the session has even begun! Games that include a physical object can also help encourage early engagement before moving onto more big-picture thinking.

By asking your participants to tell stories about why they chose to bring a particular item to the group, you can help teams see things from new perspectives and see both differences and similarities in the way they approach a topic. Great groundwork for approaching a problem-solving process as a team! 

Show and Tell   #gamestorming   #action   #opening   #meeting facilitation   Show and Tell taps into the power of metaphors to reveal players’ underlying assumptions and associations around a topic The aim of the game is to get a deeper understanding of stakeholders’ perspectives on anything—a new project, an organizational restructuring, a shift in the company’s vision or team dynamic.

31. Constellations

Who doesn’t love stars? Constellations is a great warm-up activity for any workshop as it gets people up off their feet, energized, and ready to engage in new ways with established topics. It’s also great for showing existing beliefs, biases, and patterns that can come into play as part of your session.

Using warm-up games that help build trust and connection while also allowing for non-verbal responses can be great for easing people into the problem-solving process and encouraging engagement from everyone in the group. Constellations is great in large spaces that allow for movement and is definitely a practical exercise to allow the group to see patterns that are otherwise invisible. 

Constellations   #trust   #connection   #opening   #coaching   #patterns   #system   Individuals express their response to a statement or idea by standing closer or further from a central object. Used with teams to reveal system, hidden patterns, perspectives.

32. Draw a Tree

Problem-solving games that help raise group awareness through a central, unifying metaphor can be effective ways to warm-up a group in any problem-solving model.

Draw a Tree is a simple warm-up activity you can use in any group and which can provide a quick jolt of energy. Start by asking your participants to draw a tree in just 45 seconds – they can choose whether it will be abstract or realistic. 

Once the timer is up, ask the group how many people included the roots of the tree and use this as a means to discuss how we can ignore important parts of any system simply because they are not visible.

All problem-solving strategies are made more effective by thinking of problems critically and by exposing things that may not normally come to light. Warm-up games like Draw a Tree are great in that they quickly demonstrate some key problem-solving skills in an accessible and effective way.

Draw a Tree   #thiagi   #opening   #perspectives   #remote-friendly   With this game you can raise awarness about being more mindful, and aware of the environment we live in.

Each step of the problem-solving workshop benefits from an intelligent deployment of activities, games, and techniques. Bringing your session to an effective close helps ensure that solutions are followed through on and that you also celebrate what has been achieved.

Here are some problem-solving activities you can use to effectively close a workshop or meeting and ensure the great work you’ve done can continue afterward.

• One Breath Feedback
• Who What When Matrix
• Response Cards

How do I conclude a problem-solving process?

All good things must come to an end. With the bulk of the work done, it can be tempting to conclude your workshop swiftly and without a moment to debrief and align. This can be problematic in that it doesn’t allow your team to fully process the results or reflect on the process.

At the end of an effective session, your team will have gone through a process that, while productive, can be exhausting. It’s important to give your group a moment to take a breath, ensure that they are clear on future actions, and provide short feedback before leaving the space. 

The primary purpose of any problem-solving method is to generate solutions and then implement them. Be sure to take the opportunity to ensure everyone is aligned and ready to effectively implement the solutions you produced in the workshop.

Remember that every process can be improved and by giving a short moment to collect feedback in the session, you can further refine your problem-solving methods and see further success in the future too.

33. One Breath Feedback

Maintaining attention and focus during the closing stages of a problem-solving workshop can be tricky and so being concise when giving feedback can be important. It’s easy to incur “death by feedback” should some team members go on for too long sharing their perspectives in a quick feedback round. 

One Breath Feedback is a great closing activity for workshops. You give everyone an opportunity to provide feedback on what they’ve done but only in the space of a single breath. This keeps feedback short and to the point and means that everyone is encouraged to provide the most important piece of feedback to them. 

One breath feedback   #closing   #feedback   #action   This is a feedback round in just one breath that excels in maintaining attention: each participants is able to speak during just one breath … for most people that’s around 20 to 25 seconds … unless of course you’ve been a deep sea diver in which case you’ll be able to do it for longer.

34. Who What When Matrix 

Matrices feature as part of many effective problem-solving strategies and with good reason. They are easily recognizable, simple to use, and generate results.

The Who What When Matrix is a great tool to use when closing your problem-solving session by attributing a who, what and when to the actions and solutions you have decided upon. The resulting matrix is a simple, easy-to-follow way of ensuring your team can move forward. 

Great solutions can’t be enacted without action and ownership. Your problem-solving process should include a stage for allocating tasks to individuals or teams and creating a realistic timeframe for those solutions to be implemented or checked out. Use this method to keep the solution implementation process clear and simple for all involved. 

Who/What/When Matrix   #gamestorming   #action   #project planning   With Who/What/When matrix, you can connect people with clear actions they have defined and have committed to.

35. Response cards

Group discussion can comprise the bulk of most problem-solving activities and by the end of the process, you might find that your team is talked out! 

Providing a means for your team to give feedback with short written notes can ensure everyone is head and can contribute without the need to stand up and talk. Depending on the needs of the group, giving an alternative can help ensure everyone can contribute to your problem-solving model in the way that makes the most sense for them.

Response Cards is a great way to close a workshop if you are looking for a gentle warm-down and want to get some swift discussion around some of the feedback that is raised. 

Response Cards   #debriefing   #closing   #structured sharing   #questions and answers   #thiagi   #action   It can be hard to involve everyone during a closing of a session. Some might stay in the background or get unheard because of louder participants. However, with the use of Response Cards, everyone will be involved in providing feedback or clarify questions at the end of a session.

Save time and effort discovering the right solutions

A structured problem solving process is a surefire way of solving tough problems, discovering creative solutions and driving organizational change. But how can you design for successful outcomes?

With SessionLab, it’s easy to design engaging workshops that deliver results. Drag, drop and reorder blocks  to build your agenda. When you make changes or update your agenda, your session  timing   adjusts automatically , saving you time on manual adjustments.

Collaborating with stakeholders or clients? Share your agenda with a single click and collaborate in real-time. No more sending documents back and forth over email.

Explore  how to use SessionLab  to design effective problem solving workshops or  watch this five minute video  to see the planner in action!

Over to you

The problem-solving process can often be as complicated and multifaceted as the problems they are set-up to solve. With the right problem-solving techniques and a mix of creative exercises designed to guide discussion and generate purposeful ideas, we hope we’ve given you the tools to find the best solutions as simply and easily as possible.

Is there a problem-solving technique that you are missing here? Do you have a favorite activity or method you use when facilitating? Let us know in the comments below, we’d love to hear from you! 

thank you very much for these excellent techniques

Certainly wonderful article, very detailed. Shared!

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What Is the Difference Between Analytical and Creative Problem Solving?

Anne pyburn craig.

Analytical and creative problem solving abilities rely on different skill sets. Analytical thinking is also referred to as logical thinking, while creative thinking can also be called "lateral" thinking. Sometimes the difference is described in terms of left-brain, or analytical, and right brain, or creative, thinking. Analytical thinking is useful in solving convergent problems, ones to which there is only one correct answer. Creative thinking works better in solving divergent problems, where there may be many or even infinite solutions. Many problems respond best to a mix of both.

Explore this article

• Problems That Require Analytical Thinking
• Analytical Problem Solving Skills
• Problems That Require Creative Thinking
• Creative Thinking Skills

1 Problems That Require Analytical Thinking

Analytical thinking is essential in solving logistical problems, such as, "What's the best way to ship this load of widgets to Muncie, Indiana?" or "How do I make a week's worth of meals on my limited food budget?" For either of these, you will need a knowledge of facts and the ability to put them together in the right way: shipping prices and speeds, for example, or what ingredients you'll need to make a meatloaf.

2 Analytical Problem Solving Skills

Analytical thinking depends on the ability to recall or research facts and figures that are relevant to the problem. Being able to categorize these facts, use the right ones in the right ways and think logically about the probable outcomes of various options is key to analytical problem solving. So is the ability to narrow down options, eliminating irrelevant data or unworkable choices. Analytical problem solving also calls for the ability to observe trends and tendencies and use what has happened in the past to predict probable outcomes.

3 Problems That Require Creative Thinking

Creative thinking is essential in finding solutions to problems with complex or abstract elements, such as, "What's the best way to govern a city?" or "Why don't my children get along better?" These kinds of problems have no correct answer that applies in every situation, so generating creative ideas is a must. Most of the bigger questions in life call for at least some creative thinking.

4 Creative Thinking Skills

Creative thinking involves the ability to see not just what is evident but also what may be the missing pieces of a solution. One common creative problem-solving technique is brainstorming, in which numerous ideas are collected before any of them are criticized or discarded. Another important skill in creative problem solving is the ability to suspend judgment and follow a train of thought imaginatively to see where it may lead. And sometimes it is helpful to lay a problem aside, allowing its elements to percolate in the subconscious mind, and return to it later to see what new angles or solutions may emerge.

• 1 ITS Education: The Skills of Problem Solving
• 2 Ready To Manage: How Is Critical Thinking Different From Analytical or Lateral Thinking?

About the Author

Anne Pyburn Craig has written for a range of regional and local publications ranging from in-depth local investigative journalism to parenting, business, real estate and green building publications. She frequently writes tourism and lifestyle articles for chamber of commerce publications and is a respected book reviewer.

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Differentiation by Design

Blending human-centered design research and methodologies with a strategic focus on creative problem solving, dan brown helps made students seek, conceive, and create compelling solutions for the marketplace..

In the Segal Design Institute’s most recent Manufacturing and Design Engineering (MaDE) capstone, all five student teams secured provisional patents for their class projects.

But that result alone is not what brings a smile to Dan Brown ’s face.

“What’s most exciting is watching the students push themselves beyond their comfort zones and work in teams to strategically solve problems through design with distinct differentiations that create advantage,” said Brown, a clinical professor at Segal.

Brown has long championed the concept of “Differentiation by Design” – a trademarked term he has long used to describe his design process – to strategically create innovative solutions to real-world problems in a competitively advantaged way. Through their three-quarter capstone work, MaDE students put Brown’s design thinking doctrine into action.

“It’s fundamentally working smarter, not harder in a ‘designerly’ way,” Brown said.

Pursuing a competitive edge through design

Brown has lived the “Differentiation by Design” mantra over four decades in product design and entrepreneurship. A serial inventor and design engineering professional, the Chicago native boasts nearly 45 US patents as well as numerous international patents and awards for design and innovation. He’s developed celebrated, game-changing products like the Bionic Wrench and founded LoggerHead Tools in 2005.  

Brown joined the Segal faculty in 2008 after receiving a Master of Product Design and Development Management from Northwestern and subsequently pursuing a PhD at Coventry University in the UK. In the classroom, Brown leaned into his practical experiences and graduate research to educate students and demonstrate the value of strategically baking competitive advantage into the design process.

Brown defines design as “how people seek, conceive, and create new knowledge” and innovation as “how new knowledge competes with existing knowledge.” The competitive advantage, then, is innovation’s key metric – and the target Brown actively promotes with students as they pursue novel solutions.

“We’re teaching beyond the skills of research, data collection, and analysis. Our capstone focus is the application and practice of strategic critical thinking, research, and process rigor applied to real, right-now problems in a professionally appropriate way,” he said.

While promoting core elements of human-ce ntered design, such as stakeholder research and iterative testing, Brown also provides students with deep instruction on how to design with strong intellectual property in mind. Specifically, he trumpets the importance of patents and other forms of intellectual property to protecting one’s competitive edge. He also incorporates patent research as primary research to guide strategic design.

“If you’re going to invest your time, effort, and money, you need to be able to protect it and essentially design the strategy to protect your IP as you create it. Without protection, you will simply lose the control of who benefits from your efforts,” said Brown, who recently completed a three-year term on the United States Patent and Trademark Office’s Patent Public Advisory Committee. The US Secretary of Commerce appointed him to the committee to represent the voices of independent inventors.

Providing students a powerful experience

Brown’s Differentiation by Design ethos is evident in the MaDE capstone he leads alongside fellow Segal clinical professor David Gatchell, director of the MaDE undergraduate program.  

Together, Brown and Gatchell reject handing students a defined problem or a design process with strict checkpoints. Rather, they encourage exploratory research, creative critical thinking, and rigorous evidence-based reasoning and validation to propel unique design solutions to the real-world problems students identify.

Brown recalls one MaDE team designing a restaurant highchair that could be easily broken down and placed in the standard commercial dishwasher for cleaning, thereby eliminating a pain point for restaurant guests with young children.

“Both Dave and I fondly remember at one point the team, frustrated by the challenges, insisting it was physically impossible to accomplish, but we insisted they push towards a solution,” Brown said. “We often reflect and share the story of how excited the team was having proven themselves wrong.”

Brown has also watched others launch startups from products they designed at Northwestern and then gain marketplace traction given their focus on distinctive IP that allowed for investor interest.

Along the way, Brown has witnessed students’ persistence and confidence grow as they imagine new possibilities and seize compelling opportunities. Even better, they begin to see competitive advantage as an attainable goal when they marry the foundational disciplinary design knowledge of creative problem solving and critical strategic thinking alongside the technical skills and experience gained in their engineering courses.  

“In the MaDE Capstone, we want to prepare students for real-world problem solving and push them beyond what they think they can do,” Brown said. “When we embrace design as a discipline through the lens of how humans seek, conceive, and create new knowledge solutions, and focus them on ethical and responsible competitive outcomes, we are all in better positions for success in society.”

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