research paper on banking services

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• Published: 18 June 2021

Financial technology and the future of banking

• Daniel Broby   ORCID: orcid.org/0000-0001-5482-0766 1  

Financial Innovation volume  7 , Article number:  47 ( 2021 ) Cite this article

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This paper presents an analytical framework that describes the business model of banks. It draws on the classical theory of banking and the literature on digital transformation. It provides an explanation for existing trends and, by extending the theory of the banking firm, it illustrates how financial intermediation will be impacted by innovative financial technology applications. It further reviews the options that established banks will have to consider in order to mitigate the threat to their profitability. Deposit taking and lending are considered in the context of the challenge made from shadow banking and the all-digital banks. The paper contributes to an understanding of the future of banking, providing a framework for scholarly empirical investigation. In the discussion, four possible strategies are proposed for market participants, (1) customer retention, (2) customer acquisition, (3) banking as a service and (4) social media payment platforms. It is concluded that, in an increasingly digital world, trust will remain at the core of banking. That said, liquidity transformation will still have an important role to play. The nature of banking and financial services, however, will change dramatically.

Introduction

The bank of the future will have several different manifestations. This paper extends theory to explain the impact of financial technology and the Internet on the nature of banking. It provides an analytical framework for academic investigation, highlighting the trends that are shaping scholarly research into these dynamics. To do this, it re-examines the nature of financial intermediation and transactions. It explains how digital banking will be structurally, as well as physically, different from the banks described in the literature to date. It does this by extending the contribution of Klein ( 1971 ), on the theory of the banking firm. It presents suggested strategies for incumbent, and challenger banks, and how banking as a service and social media payment will reshape the competitive landscape.

The banking industry has been evolving since Banca Monte dei Paschi di Siena opened its doors in 1472. Its leveraged business model has proved very scalable over time, but it is now facing new challenges. Firstly, its book to capital ratios, as documented by Berger et al ( 1995 ), have been consistently falling since 1840. This trend continues as competition has increased. In the past decade, the industry has experienced declines in profitability as measured by return on tangible equity. This is partly the result of falling leverage and fee income and partly due to the net interest margin (connected to traditional lending activity). These trends accelerated following the 2008 financial crisis. At the same time, technology has made banks more competitive. Advances in digital technology are changing the very nature of banking. Banks are now distributing services via mobile technology. A prolonged period of very low interest rates is also having an impact. To sustain their profitability, Brei et al. ( 2020 ) note that many banks have increased their emphasis on fee-generating services.

As Fama ( 1980 ) explains, a bank is an intermediary. The Internet is, however, changing the way financial service providers conduct their role. It is fundamentally changing the nature of the banking. This in turn is changing the nature of banking services, and the way those services are delivered. As a consequence, in order to compete in the changing digital landscape, banks have to adapt. The banks of the future, both incumbents and challengers, need to address liquidity transformation, data, trust, competition, and the digitalization of financial services. Against this backdrop, incumbent banks are focused on reinventing themselves. The challenger banks are, however, starting with a blank canvas. The research questions that these dynamics pose need to be investigated within the context of the theory of banking, hence the need to revise the existing analytical framework.

Banks perform payment and transfer functions for an economy. The Internet can now facilitate and even perform these functions. It is changing the way that transactions are recorded on ledgers and is facilitating both public and private digital currencies. In the past, banks operated in a world of information asymmetry between themselves and their borrowers (clients), but this is changing. This differential gave one bank an advantage over another due to its knowledge about its clients. The digital transformation that financial technology brings reduces this advantage, as this information can be digitally analyzed.

Even the nature of deposits is being transformed. Banks in the future will have to accept deposits and process transactions made in digital form, either Central Bank Digital Currencies (CBDC) or cryptocurrencies. This presents a number of issues: (1) it changes the way financial services will be delivered, (2) it requires a discussion on resilience, security and competition in payments, (3) it provides a building block for better cross border money transfers and (4) it raises the question of private and public issuance of money. Braggion et al ( 2018 ) consider whether these represent a threat to financial stability.

The academic study of banking began with Edgeworth ( 1888 ). He postulated that it is based on probability. In this respect, the nature of the business model depends on the probability that a bank will not be called upon to meet all its liabilities at the same time. This allows banks to lend more than they have in deposits. Because of the resultant mismatch between long term assets and short-term liabilities, a bank’s capital structure is very sensitive to liquidity trade-offs. This is explained by Diamond and Rajan ( 2000 ). They explain that this makes a bank a’relationship lender’. In effect, they suggest a bank is an intermediary that has borrowed from other investors.

Diamond and Rajan ( 2000 ) argue a lender can negotiate repayment obligations and that a bank benefits from its knowledge of the customer. As shall be shown, the new generation of digital challenger banks do not have the same tradeoffs or knowledge of the customer. They operate more like a broker providing a platform for banking services. This suggests that there will be more than one type of bank in the future and several different payment protocols. It also suggests that banks will have to data mine customer information to improve their understanding of a client’s financial needs.

The key focus of Diamond and Rajan ( 2000 ), however, was to position a traditional bank is an intermediary. Gurley and Shaw ( 1956 ) describe how the customer relationship means a bank can borrow funds by way of deposits (liabilities) and subsequently use them to lend or invest (assets). In facilitating this mediation, they provide a service whereby they store money and provide a mechanism to transmit money. With improvements in financial technology, however, money can be stored digitally, lenders and investors can source funds directly over the internet, and money transfer can be done digitally.

A review of financial technology and banking literature is provided by Thakor ( 2020 ). He highlights that financial service companies are now being provided by non-deposit taking contenders. This paper addresses one of the four research questions raised by his review, namely how theories of financial intermediation can be modified to accommodate banks, shadow banks, and non-intermediated solutions.

To be a bank, an entity must be authorized to accept retail deposits. A challenger bank is, therefore, still a bank in the traditional sense. It does not, however, have the costs of a branch network. A peer-to-peer lender, meanwhile, does not have a deposit base and therefore acts more like a broker. This leads to the issue that this paper addresses, namely how the banks of the future will conduct their intermediation.

In order to understand what the bank of the future will look like, it is necessary to understand the nature of the aforementioned intermediation, and the way it is changing. In this respect, there are two key types of intermediation. These are (1) quantitative asset transformation and, (2) brokerage. The latter is a common model adopted by challenger banks. Figure  1 depicts how these two types of financial intermediation match savers with borrowers. To avoid nuanced distinction between these two types of intermediation, it is common to classify banks by the services they perform. These can be grouped as either private, investment, or commercial banking. The service sub-groupings include payments, settlements, fund management, trading, treasury management, brokerage, and other agency services.

How banks act as intermediaries between lenders and borrowers. This function call also be conducted by intermediaries as brokers, for example by shadow banks. Disintermediation occurs over the internet where peer-to-peer lenders match savers to lenders

Financial technology has the ability to disintermediate the banking sector. The competitive pressures this results in will shape the banks of the future. The channels that will facilitate this are shown in Fig.  2 , namely the Internet and/or mobile devices. Challengers can participate in this by, (1) directly matching borrows with savers over the Internet and, (2) distributing white labels products. The later enables banking as a service and avoids the aforementioned liquidity mismatch.

The strategic options banks have to match lenders with borrowers. The traditional and challenger banks are in the same space, competing for business. The distributed banks use the traditional and challenger banks to white label banking services. These banks compete with payment platforms on social media. The Internet heralds an era of banking as a service

There are also physical changes that are being made in the delivery of services. Bricks and mortar branches are in decline. Mobile banking, or m-banking as Liu et al ( 2020 ) describe it, is an increasingly important distribution channel. Robotics are increasingly being used to automate customer interaction. As explained by Vishnu et al ( 2017 ), these improve efficiency and the quality of execution. They allow for increased oversight and can be built on legacy systems as well as from a blank canvas. Application programming interfaces (APIs) are bringing the same type of functionality to m-banking. They can be used to authorize third party use of banking data. How banks evolve over time is important because, according to the OECD, the activity in the financial sector represents between 20 and 30 percent of developed countries Gross Domestic Product.

In summary, financial technology has evolved to a level where online banks and banking as a service are challenging incumbents and the nature of banking mediation. Banking is rapidly transforming because of changes in such technology. At the same time, the solving of the double spending problem, whereby digital money can be cryptographically protected, has led to the possibility that paper money will become redundant at some point in the future. A theoretical framework is required to understand this evolving landscape. This is discussed next.

The theory of the banking firm: a revision

In financial theory, as eloquently explained by Fama ( 1980 ), banking provides an accounting system for transactions and a portfolio system for the storage of assets. That will not change for the banks of the future. Fama ( 1980 ) explains that their activities, in an unregulated state, fulfil the Modigliani–Miller ( 1959 ) theorem of the irrelevance of the financing decision. In practice, traditional banks compete for deposits through the interest rate they offer. This makes the transactional element dependent on the resulting debits and credits that they process, essentially making banks into bookkeeping entities fulfilling the intermediation function. Since this is done in response to competitive forces, the general equilibrium is a passive one. As such, the banking business model is vulnerable to disruption, particularly by innovation in financial technology.

A bank is an idiosyncratic corporate entity due to its ability to generate credit by leveraging its balance sheet. That balance sheet has assets on one side and liabilities on the other, like any corporate entity. The assets consist of cash, lending, financial and fixed assets. On the other side of the balance sheet are its liabilities, deposits, and debt. In this respect, a bank’s equity and its liabilities are its source of funds, and its assets are its use of funds. This is explained by Klein ( 1971 ), who notes that a bank’s equity W , borrowed funds and its deposits B is equal to its total funds F . This is the same for incumbents and challengers. This can be depicted algebraically if we let incumbents be represented by Φ and challengers represented by Γ:

Klein ( 1971 ) further explains that a bank’s equity is therefore made up of its share capital and unimpaired reserves. The latter are held by a bank to protect the bank’s deposit clients. This part is also mandated by regulation, so as to protect customers and indeed the entire banking system from systemic failure. These protective measures include other prudential requirements to hold cash reserves or other liquid assets. As shall be shown, banking services can be performed over the Internet without these protections. Banking as a service, as this phenomenon known, is expected to increase in the future. This will change the nature of the protection available to clients. It will change the way banks transform assets, explained next.

A bank’s deposits are said to be a function of the proportion of total funds obtained through the issuance of the ith deposit type and its total funds F , represented by α i . Where deposits, represented by Bs , are made in the form of Bs (i  =  1 *s n) , they generate a rate of interest. It follows that Si Bs  =  B . As such,

Therefor it can be said that,

The importance of Eq. 3 is that the balance sheet can be leveraged by the issuance of loans. It should be noted, however, that not all loans are returned to the bank in whole or part. Non-performing loans reduce the asset side of a bank’s balance sheet and act as a constraint on capital, and therefore new lending. Clearly, this is not the case with banking as a service. In that model, loans are brokered. That said, with the traditional model, an advantage of financial technology is that it facilitates the data mining of clients’ accounts. Lending can therefore be more targeted to borrowers that are more likely to repay, thereby reducing non-performing loans. Pari passu, the incumbent bank of the future will therefore have a higher risk-adjusted return on capital. In practice, however, banking as a service will bring greater competition from challengers and possible further erosion of margins. Alternatively, some banks will proactively engage in partnerships and acquisitions to maintain their customer base and address the competition.

A bank must have reserves to meet the demand of customers demanding their deposits back. The amount of these reserves is a key function of banking regulation. The Basel Committee on Banking Supervision mandates a requirement to hold various tiers of capital, so that banks have sufficient reserves to protect depositors. The Committee also imposes a framework for mitigating excessive liquidity risk and maturity transformation, through a set Liquidity Coverage Ratio and Net Stable Funding Ratio.

Recent revisions of theory, because of financial technology advances, have altered our understanding of banking intermediation. This will impact the competitive landscape and therefor shape the nature of the bank of the future. In this respect, the threat to incumbent banks comes from peer-to-peer Internet lending platforms. These perform the brokerage function of financial intermediation without the use of the aforementioned banking balance sheet. Unlike regulated deposit takers, such lending platforms do not create assets and do not perform risk and asset transformation. That said, they are reliant on investors who do not always behave in a counter cyclical way.

Financial technology in banking is not new. It has been used to facilitate electronic markets since the 1980’s. Thakor ( 2020 ) refers to three waves of application of financial innovation in banking. The advent of institutional futures markets and the changing nature of financial contracts fundamentally changed the role of banks. In response to this, academics extended the concept of a bank into an entity that either fulfills the aforementioned functions of a broker or a qualitative asset transformer. In this respect, they connect the providers and users of capital without changing the nature of the transformation of the various claims to that capital. This transformation can be in the form risk transfer or the application of leverage. The nature of trading of financial assets, however, is changing. Price discovery can now be done over the Internet and that is moving liquidity from central marketplaces (like the stock exchange) to decentralized ones.

Alongside these trends, in considering what the bank of the future will look like, it is necessary to understand the unregulated lending market that competes with traditional banks. In this part of the lending market, there has been a rise in shadow banks. The literature on these entities is covered by Adrian and Ashcraft ( 2016 ). Shadow banks have taken substantial market share from the traditional banks. They fulfil the brokerage function of banks, but regulators have only partial oversight of their risk transformation or leverage. The rise of shadow banks has been facilitated by financial technology and the originate to distribute model documented by Bord and Santos ( 2012 ). They use alternative trading systems that function as electronic communication networks. These facilitate dark pools of liquidity whereby buyers and sellers of bonds and securities trade off-exchange. Since the credit crisis of 2008, total broker dealer assets have diverged from banking assets. This illustrates the changed lending environment.

In the disintermediated market, banking as a service providers must rely on their equity and what access to funding they can attract from their online network. Without this they are unable to drive lending growth. To explain this, let I represent the online network. Extending Klein ( 1971 ), further let Ψ represent banking as a service and their total funds by F . This state is depicted as,

Theoretically, it can be shown that,

Shadow banks, and those disintermediators who bypass the banking system, have an advantage in a world where technology is ubiquitous. This becomes more apparent when costs are considered. Buchak et al. ( 2018 ) point out that shadow banks finance their originations almost entirely through securitization and what they term the originate to distribute business model. Diversifying risk in this way is good for individual banks, as banking risks can be transferred away from traditional banking balance sheets to institutional balance sheets. That said, the rise of securitization has introduced systemic risk into the banking sector.

Thus, we can see that the nature of banking capital is changing and at the same time technology is replacing labor. Let A denote the number of transactions per account at a period in time, and C denote the total cost per account per time period of providing the services of the payment mechanism. Klein ( 1971 ) points out that, if capital and labor are assumed to be part of the traditional banking model, it can be observed that,

It can therefore be observed that the total service charge per account at a period in time, represented by S, has a linear and proportional relationship to bank account activity. This is another variable that financial technology can impact. According to Klein ( 1971 ) this can be summed up in the following way,

where d is the basic bank decision variable, the service charge per transaction. Once again, in an automated and digital environment, financial technology greatly reduces d for the challenger banks. Swankie and Broby ( 2019 ) examine the impact of Artificial Intelligence on the evaluation of banking risk and conclude that it improves such variables.

Meanwhile, the traditional banking model can be expressed as a product of the number of accounts, M , and the average size of an account, N . This suggests a banks implicit yield is it rate of interest on deposits adjusted by its operating loss in each time period. This yield is generated by payment and loan services. Let R 1 depict this. These can be expressed as a fraction of total demand deposits. This is depicted by Klein ( 1971 ), if one assumes activity per account is constant, as,

As a result, whether a bank is structured with traditional labor overheads or built digitally, is extremely relevant to its profitability. The capital and labor of tradition banks, depicted as Φ i , is greater than online networks, depicted as I i . As such, the later have an advantage. This can be shown as,

What Klein (1972) failed to highlight is that the banking inherently involves leverage. Diamond and Dybving (1983) show that leverage makes bank susceptible to run on their liquidity. The literature divides these between adverse shock events, as explained by Bernanke et al ( 1996 ) or moral hazard events as explained by Demirgu¨¸c-Kunt and Detragiache ( 2002 ). This leverage builds on the balance sheet mismatch of short-term assets with long term liabilities. As such, capital and liquidity are intrinsically linked to viability and solvency.

The way capital and liquidity are managed is through credit and default management. This is done at a bank level and a supervisory level. The Basel Committee on Banking Supervision applies capital and leverage ratios, and central banks manage interest rates and other counter-cyclical measures. The various iterations of the prudential regulation of banks have moved the microeconomic theory of banking from the modeling of risk to the modeling of imperfect information. As mentioned, shadow and disintermediated services do not fall under this form or prudential regulation.

The relationship between leverage and insolvency risk crucially depends on the degree of banks total funds F and their liability structure L . In this respect, the liability structure of traditional banks is also greater than online networks which do not have the same level of available funds, depicted as,

Diamond and Dybvig ( 1983 ) observe that this liability structure is intimately tied to a traditional bank’s assets. In this respect, a bank’s ability to finance its lending at low cost and its ability to achieve repayment are key to its avoidance of insolvency. Online networks and/or brokers do not have to finance their lending, simply source it. Similarly, as brokers they do not face capital loss in the event of a default. This disintermediates the bank through the use of a peer-to-peer environment. These lenders and borrowers are introduced in digital way over the internet. Regulators have taken notice and the digital broker advantage might not last forever. As a result, the future may well see greater cooperation between these competing parties. This also because banks have valuable operational experience compared to new entrants.

It should also be observed that bank lending is either secured or unsecured. Interest on an unsecured loan is typically higher than the interest on a secured loan. In this respect, incumbent banks have an advantage as their closeness to the customer allows them to better understand the security of the assets. Berger et al ( 2005 ) further differentiate lending into transaction lending, relationship lending and credit scoring.

The evolution of the business model in a digital world

As has been demonstrated, the bank of the future in its various manifestations will be a consequence of the evolution of the current banking business model. There has been considerable scholarly investigation into the uniqueness of this business model, but less so on its changing nature. Song and Thakor ( 2010 ) are helpful in this respect and suggest that there are three aspects to this evolution, namely competition, complementary and co-evolution. Although liquidity transformation is evolving, it remains central to a bank’s role.

All the dynamics mentioned are relevant to the economy. There is considerable evidence, as outlined by Levine ( 2001 ), that market liberalization has a causal impact on economic growth. The impact of technology on productivity should prove positive and enhance the functioning of the domestic financial system. Indeed, market liberalization has already reshaped banking by increasing competition. New fee based ancillary financial services have become widespread, as has the proprietorial use of balance sheets. Risk has been securitized and even packaged into trade-able products.

Challenger banks are developing in a complementary way with the incumbents. The latter have an advantage over new entrants because they have information on their customers. The liquidity insurance model, proposed by Diamond and Dybvig ( 1983 ), explains how such banks have informational advantages over exchange markets. That said, financial technology changes these dynamics. It if facilitating the processing of financial data by third parties, explained in greater detail in the section on Open Banking.

At the same time, financial technology is facilitating banking as a service. This is where financial services are delivered by a broker over the Internet without resort to the balance sheet. This includes roboadvisory asset management, peer to peer lending, and crowd funding. Its growth will be facilitated by Open Banking as it becomes more geographically adopted. Figure  3 illustrates how these business models are disintermediating the traditional banking role and matching burrowers and savers.

The traditional view of banks ecosystem between savers and borrowers, atop the Internet which is matching savers and borrowers directly in a peer-to-peer way. The Klein ( 1971 ) theory of the banking firm does not incorporate the mirrored dynamics, and as such needs to be extended to reflect the digital innovation that impacts both borrowers and severs in a peer-to-peer environment

Meanwhile, the banking sector is co-evolving alongside a shadow banking phenomenon. Lenders and borrowers are interacting, but outside of the banking sector. This is a concern for central banks and banking regulators, as the lending is taking place in an unregulated environment. Shadow banking has grown because of financial technology, market liberalization and excess liquidity in the asset management ecosystem. Pozsar and Singh ( 2011 ) detail the non-bank/bank intersection of shadow banking. They point out that shadow banking results in reverse maturity transformation. Incumbent banks have blurred the distinction between their use of traditional (M2) liabilities and market-based shadow banking (non-M2) liabilities. This impacts the inter-generational transfers that enable a bank to achieve interest rate smoothing.

Securitization has transformed the risk in the banking sector, transferring it to asset management institutions. These include structured investment vehicles, securities lenders, asset backed commercial paper investors, credit focused hedge and money market funds. This in turn has led to greater systemic risk, the result of the nature of the non-traded liabilities of securitized pooling arrangements. This increased risk manifested itself in the 2008 credit crisis.

Commercial pressures are also shaping the banking industry. The drive for cost efficiency has made incumbent banks address their personally costs. Bank branches have been closed as technology has evolved. Branches make it easier to withdraw or transfer deposits and challenger banks are not as easily able to attract new deposits. The banking sector is therefore looking for new point of customer contact, such as supermarkets, post offices and social media platforms. These structural issues are occurring at the same time as the retail high street is also evolving. Banks have had an aggressive roll out of automated telling machines and a reduction in branches and headcount. Online digital transactions have now become the norm in most developed countries.

The financing of banks is also evolving. Traditional banks have tended to fund illiquid assets with short term and unstable liquid liabilities. This is one of the key contributors to the rise to the credit crisis of 2008. The provision of liquidity as a last resort is central to the asset transformation process. In this respect, the banking sector experienced a shock in 2008 in what is termed the credit crisis. The aforementioned liquidity mismatch resulted in the system not being able to absorb all the risks associated with subprime lending. Central banks had to resort to quantitative easing as a result of the failure of overnight funding mechanisms. The image of the entire banking sector was tarnished, and the banks of the future will have to address this.

The future must learn from the mistakes of the past. The structural weakness of the banking business model cannot be solved. That said, the latest Basel rules introduce further risk mitigation, improved leverage ratios and increased levels of capital reserve. Another lesson of the credit crisis was that there should be greater emphasis on risk culture, governance, and oversight. The independence and performance of the board, the experience and the skill set of senior management are now a greater focus of regulators. Internal controls and data analysis are increasingly more robust and efficient, with a greater focus on a banks stable funding ratio.

Meanwhile, the very nature of money is changing. A digital wallet for crypto-currencies fulfills much the same storage and transmission functions of a bank; and crypto-currencies are increasing being used for payment. Meanwhile, in Sweden, stores have the right to refuse cash and the majority of transactions are card based. This move to credit and debit cards, and the solving of the double spending problem, whereby digital money can be crypto-graphically protected, has led to the possibility that paper money could be replaced at some point in the future. Whether this might be by replacement by a CBDC, or decentralized digital offering, is of secondary importance to the requirement of banks to adapt. Whether accommodating crytpo-currencies or CBDC’s, Kou et al. ( 2021 ) recommend that banks keep focused on alternative payment and money transferring technologies.

Central banks also have to adapt. To limit disintermediation, they have to ensure that the economic design of their sponsored digital currencies focus on access for banks, interest payment relative to bank policy rate, banking holding limits and convertibility with bank deposits. All these developments have implications for banks, particularly in respect of funding, the secure storage of deposits and how digital currency interacts with traditional fiat money.

Open banking

Against the backdrop of all these trends and changes, a new dynamic is shaping the future of the banking sector. This is termed Open Banking, already briefly mentioned. This new way of handling banking data protocols introduces a secure way to give financial service companies consensual access to a bank’s customer financial information. Figure  4 illustrates how this works. Although a fairly simple concept, the implications are important for the banking industry. Essentially, a bank customer gives a regulated API permission to securely access his/her banking website. That is then used by a banking as a service entity to make direct payments and/or download financial data in order to provide a solution. It heralds an era of customer centric banking.

How Open Banking operates. The customer generates data by using his bank account. A third party provider is authorized to access that data through an API request. The bank confirms digitally that the customer has authorized the exchange of data and then fulfills the request

Open Banking was a response to the documented inertia around individual’s willingness to change bank accounts. Following the Retail Banking Review in the UK, this was addressed by lawmakers through the European Union’s Payment Services Directive II. The legislation was designed to make it easier to change banks by allowing customers to delegate authority to transfer their financial data to other parties. As a result of this, a whole host of data centric applications were conceived. Open banking adds further momentum to reshaping the future of banking.

Open Banking has a number of quite revolutionary implications. It was started so customers could change banks easily, but it resulted in some secondary considerations which are going to change the future of banking itself. It gives a clear view of bank financing. It allows aggregation of finances in one place. It also allows can give access to attractive offerings by allowing price comparisons. Open Banking API’s build a secure online financial marketplace based on data. They also allow access to a larger market in a faster way but the third-party providers for the new entrants. Open Banking allows developers to build single solutions on an API addressing very specific problems, like for example, a cash flow based credit rating.

Romānova et al. ( 2018 ) undertook a questionnaire on the Payment Services Directive II. The results suggest that Open Banking will promote competitiveness, innovation, and new product development. The initiative is associated with low costs and customer satisfaction, but that some concerns about security, privacy and risk are present. These can be mitigated, to some extent, by secure protocols and layered permission access.

Discussion: strategic options

Faced with these disruptive trends, there are four strategic options for market participants to con- sider. There are (1) a defensive customer retention strategy for incumbents, (2) an aggressive customer acquisition strategy for challenger banks (3) a banking as a service strategy for new entrants, and (4) a payments strategy for social media platforms.

Each of these strategies has to be conducted in a competitive marketplace for money demand by potential customers. Figure  5 illustrates where the first three strategies lie on the tradeoff between money demand and interest rates. The payment strategy can’t be modeled based on the supply of money. In the figure, the market settles at a rate L 2 . The incumbent banks have the capacity to meet the largest supply of these loans. The challenger banks have a constrained function but due to a lower cost base can gain excess rent through higher rates of interest. The peer-to-peer bank as a service brokers must settle for the market rate and a constrained supply offering.

The money demand M by lenders on the y axis. Interest rates on the y axis are labeled as r I and r II . The challenger banks are represented by the line labeled Γ. They have a price and technology advantage and so can lend at higher interest rates. The brokers are represented by the line labeled Ω. They are price takers, accepting the interest rate determined by the market. The same is true for the incumbents, represented by the line labeled Φ but they have a greater market share due to their customer relationships. Note that payments strategy for social media platforms is not shown on this figure as it is not affected by interest rates

Figure  5 illustrates that having a niche strategy is not counterproductive. Liu et al ( 2020 ) found that banks performing niche activities exhibit higher profitability and have lower risk. The syndication market now means that a bank making a loan does not have to be the entity that services it. This means banks in the future can better shape their risk profile and manage their lending books accordingly.

An interesting question for central banks is what the future Deposit Supply function will look like. If all three forms: open banking, traditional banking and challenger banks develop together, will the bank of the future have the same Deposit Supply function? The Klein ( 1971 ) general formulation assumes that deposits are increasing functions of implicit and explicit yields. As such, the very nature of central bank directed monetary policy may have to be revisited, as alluded to in the earlier discussion on digital money.

The client retention strategy (incumbents)

The competitive pressures suggest that incumbent banks need to focus on customer retention. Reichheld and Kenny ( 1990 ) found that the best way to do this was to focus on the retention of branch deposit customers. Obviously, another way is to provide a unique digital experience that matches the challengers.

Incumbent banks have a competitive advantage based on the information they have about their customers. Allen ( 1990 ) argues that where risk aversion is observable, information markets are viable. In other words, both bank and customer benefit from this. The strategic issue for them, therefore, becomes the retention of these customers when faced with greater competition.

Open Banking changes the dynamics of the banking information advantage. Borgogno and Colangelo ( 2020 ) suggest that the access to account (XS2A) rule that it introduced will increase competition and reduce information asymmetry. XS2A requires banks to grant access to bank account data to authorized third payment service providers.

The incumbent banks have a high-cost base and legacy IT systems. This makes it harder for them to migrate to a digital world. There are, however, also benefits from financial technology for the incumbents. These include reduced cost and greater efficiency. Financial technology can also now support platforms that allow incumbent banks to sell NPL’s. These platforms do not require the ownership of assets, they act as consolidators. The use of technology to monitor the transactions make the processing cost efficient. The unique selling point of such platforms is their centralized point of contact which results in a reduction in information asymmetry.

Incumbent banks must adapt a number of areas they got to adapt in terms of their liquidity transformation. They have to adapt the way they handle data. They must get customers to trust them in a digital world and the way that they trust them in a bricks and mortar world. It is no coincidence. When you go into a bank branch that is a great big solid building great big facade and so forth that is done deliberately so that you trust that bank with your deposit.

The risk of having rising non-performing loans needs to be managed, so customer retention should be selective. One of the puzzles in banking is why customers are regularly denied credit, rather than simply being charged a higher price for it. This credit rationing is often alleviated by collateral, but finance theory suggests value is based on the discounted sum of future cash flows. As such, it is conceivable that the bank of the future will use financial technology to provide innovative credit allocation solutions. That said, the dual risks of moral hazard and information asymmetries from the adoption of such solutions must be addressed.

Customer retention is especially important as bank competition is intensifying, as is the digitalization of financial services. Customer retention requires innovation, and that innovation has been moving at a very fast rate. Until now, banks have traditionally been hesitant about technology. More recently, mergers and acquisitions have increased quite substantially, initiated by a need to address actual or perceived weaknesses in financial technology.

The client acquisition strategy (challengers)

As intermediaries, the challenger banks are the same as incumbent banks, but designed from the outset to be digital. This gives them a cost and efficiency advantage. Anagnostopoulos ( 2018 ) suggests that the difference between challenger and traditional banks is that the former address its customers problems more directly. The challenge for such banks is customer acquisition.

Open Banking is a major advantage to challenger banks as it facilitates the changing of accounts. There is widespread dissatisfaction with many incumbent banks. Open Banking makes it easier to change accounts and also easier to get a transaction history on the client.

Customer acquisition can be improved by building trust in a brand. Historically, a bank was physically built in a very robust manner, hence the heavy architecture and grand banking halls. This was done deliberately to engender a sense of confidence in the deposit taking institution. Pure internet banks are not able to do this. As such, they must employ different strategies to convey stability. To do this, some communicate their sustainability credentials, whilst others use generational values-based advertising. Customer acquisition in a banking context is traditionally done by offering more attractive rates of interest. This is illustrated in Fig.  5 by the intersect of traditional banks with the market rate of interest, depicted where the line Γ crosses L 2 . As a result of the relationship with banking yield, teaser rates and introductory rates are common. A customer acquisition strategy has risks, as consumers with good credit can game different challenger banks by frequently changing accounts.

Most customer acquisition, however, is done based on superior service offering. The functionality of challenger banking accounts is often superior to incumbents, largely because the latter are built on legacy databases that have inter-operability issues. Having an open platform of services is a popular customer acquisition technique. The unrestricted provision of third-party products is viewed more favorably than a restricted range of products.

The banking as a service strategy (new entrants)

Banking from a customer’s perspective is the provision of a service. Customers don’t care about the maturity transformation of banking balance sheets. Banking as a service can be performed without recourse to these balance sheets. Banking products are brokered, mostly by new entrants, to individuals as services that can be subscribed to or paid on a fee basis.

There are a number banking as a service solutions including pre-paid and credit cards, lending and leasing. The banking as a service brokers are effectively those that are aggregating services from others using open banking to enable banking as a service.

The rise of banking as a service needs to be understood as these compete directly with traditional banks. As explained, some of these do this through peer-to-peer lending over the internet, others by matching borrows and sellers, conducting mediation as a loan broker. Such entities do not transform assets and do not have banking licenses. They do not have a branch network and often don not have access to deposits. This means that they have no insurance protection and can be subject to interest rate controls.

The new genre of financial technology, banking as a service provider, conduct financial services transformation without access to central bank liquidity. In a distributed digital asset world, the assets are stored on a distributed ledger rather than a traditional banking ledger. Financial technology has automated credit evaluation, savings, investments, insurance, trading, banking payments and risk management. These banking as a service offering are only as secure as the technology on which they are built.

The social media payment strategy (disintermediators and disruptors)

An intermediation bank is a conceptual idea, one created solely on a social networking site. Social media has developed a market for online goods and services. Williams ( 2018 ) estimates that there are 2.46 billion social media users. These all make and receive payments of some kind. They demand security and functionality. Importantly, they have often more clients than most banks. As such, a strategy to monetize the payments infrastructure makes sense.

All social media platforms are rich repositories of data. Such platforms are used to buy and sell things and that requires payments. Some platforms are considering evolving their own digital payment, cutting out the banks as middlemen. These include Facebook’s Diem (formerly Libra), a digital currency, and similar developments at some of the biggest technology companies. The risk with social media payment platform is that there is systemic counter-party protection. Regulators need to address this. One way to do this would be to extend payment service insurance to such platforms.

Social media as a platform moves the payment relationship from a transaction to a customer experience. The ability to use consumer desires in combination with financial data has the potential to deliver a number of new revenue opportunities. These will compete directly with the banks of the future. This will have implications for (1) the money supply, (2) the market share of traditional banks and, (3) the services that payment providers offer.

Further research

Several recommendations for research derive from both the impact of disintermediation and the four proposed strategies that will shape banking in the future. The recommendations and suggestions are based on the mentioned papers and the conclusions drawn from them.

As discussed, the nature of intermediation is changing, and this has implications for the pricing of risk. The role of interest rates in banking will have to be further reviewed. In a decentralized world based on crypto currencies the central banks do not have the same control over the money supply, This suggest the quantity theory of money and the liquidity preference theory need to be revisited. As explained, the Internet reduces much of the friction costs of intermediation. Researchers should ask how this will impact maturity transformation. It is also fair to ask whether at some point in the future there will just be one big bank. This question has already been addressed in the literature but the Internet facilities the possibility. Diamond ( 1984 ) and Ramakrishnan and Thakor ( 1984 ) suggested the answer was due to diversification and its impact on reducing monitoring costs.

Attention should be given by academics to the changing nature of banking risk. How should regulators, for example, address the moral hazard posed by challenger banks with weak balance sheets? What about deposit insurance? Should it be priced to include unregulated entities? Also, what criteria do borrowers use to choose non-banking intermediaries? The changing risk environment also poses two interesting practical questions. What will an online bank run look like, and how can it be averted? How can you establish trust in digital services?

There are also research questions related to the nature of competition. What, for example, will be the nature of cross border competition in a decentralized world? Is the credit rationing that generates competition a static or dynamic phenomena online? What is the value of combining consumer utility with banking services?

Financial intermediaries, like banks, thrive in a world of deficits and surpluses supported by information asymmetries and disconnectedness. The connectivity of the internet changes this dynamic. In this respect, the view of Schumpeter ( 1911 ) on the role of financial intermediaries needs revisiting. Lenders and borrows can be connected peer to peer via the internet.

All the dynamics mentioned change the nature of moral hazard. This needs further investigation. There has been much scholarly research on the intrinsic riskiness of the mismatch between banking assets and liabilities. This mismatch not only results in potential insolvency for a single bank but potentially for the whole system. There has, for example, been much debate on the whether a bank can be too big to fail. As a result of the riskiness of the banking model, the banks of the future will be just a liable to fail as the banks of the past.

This paper presented a revision of the theory of banking in a digital world. In this respect, it built on the work of Klein ( 1971 ). It provided an overview of the changing nature of banking intermediation, a result of the Internet and new digital business models. It presented the traditional academic view of banking and how it is evolving. It showed how this is adapted to explain digital driven disintermediation.

It was shown that the banking industry is facing several documented challenges. Risk is being taken of balance sheet, securitized, and brokered. Financial technology is digitalizing service delivery. At the same time, the very nature of intermediation is being changed due to digital currency. It is argued that the bank of the future not only has to face these competitive issues, but that technology will enhance the delivery of banking services and reduce the cost of their delivery.

The paper further presented the importance of the Open Banking revolution and how that facilitates banking as a service. Open Banking is increasing client churn and driving banking as a service. That in turn is changing the way products are delivered.

Four strategies were proposed to navigate the evolving competitive landscape. These are for incumbents to address customer retention; for challengers to peruse a low-cost digital experience; for niche players to provide banking as a service; and for social media platforms to develop payment platforms. In all these scenarios, the banks of the future will have to have digital strategies for both payments and service delivery.

It was shown that both incumbents and challengers are dependent on capital availability and borrowers credit concerns. Nothing has changed in that respect. The risks remain credit and default risk. What is clear, however, is the bank has become intrinsically linked with technology. The Internet is changing the nature of mediation. It is allowing peer to peer matching of borrowers and savers. It is facilitating new payment protocols and digital currencies. Banks need to evolve and adapt to accommodate these. Most of these questions are empirical in nature. The aim of this paper, however, was to demonstrate that an understanding of the banking model is a prerequisite to understanding how to address these and how to develop hypotheses connected with them.

In conclusion, financial technology is changing the future of banking and the way banks intermediate. It is facilitating digital money and the online transmission of financial assets. It is making banks more customer enteric and more competitive. Scholarly investigation into banking has to adapt. That said, whatever the future, trust will remain at the core of banking. Similarly, deposits and lending will continue to attract regulatory oversight.

Availability of data and materials

Diagrams are my own and the code to reproduce them is available in the supplied Latex files.

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Advances in mobile financial services: a review of the literature and future research directions

International Journal of Bank Marketing

ISSN : 0265-2323

Article publication date: 5 July 2022

Issue publication date: 24 January 2023

Using the theory, construct, method, moderator (TCMM) format, this framework-based review critically analyses the mobile financial services (MFSs) field through a detailed synthesis and analysis of a sample of mainstream empirical research published in various scientific journals within the period 2009–2020.

Design/methodology/approach

The authors followed a three-step structured approach suggested by Webster and Watson (2002) to search for the literature to synthesise the global perspectives on MFSs and their associated applications and systems. The literature research resulted in the identification of 115 most relevant articles.

The authors identified three major categories or domains within the MFSs comprising the entire spectrum of digital financial services. To facilitate the literature analysis, TCMM is developed and proposed as an organising framework. Moreover, the authors also developed and presented the comprehensive framework of MFS domains and explicitly identified 14 different research themes for future research in MFSs.

Originality/value

Prior attempts to synthesise and analyse mainstream academic research in MFSs have been scant and limited to a specific MFS domain: mobile banking or mobile payment. The authors synthesised a more extensive body of knowledge and provided a global perspective on the MFS field. Unlike the past literature reviews which followed traditional frameworks such as antecedents, decisions and outcome (ADO); TCCM; and 6 W Framework (who, when, where, how, what and why), the authors developed and proposed TCMM as organising framework.

• Mobile banking
• Mobile payments
• Mobile money
• Mobile financial services
• Theory-construct-method-moderator framework

Shaikh, A.A. , Alamoudi, H. , Alharthi, M. and Glavee-Geo, R. (2023), "Advances in mobile financial services: a review of the literature and future research directions", International Journal of Bank Marketing , Vol. 41 No. 1, pp. 1-33. https://doi.org/10.1108/IJBM-06-2021-0230

Emerald Publishing Limited

Copyright © 2022, Aijaz A. Shaikh, Hawazen Alamoudi, Majed Alharthi and Richard Glavee-Geo

Published by Emerald Publishing Limited. This article is published under the Creative Commons Attribution (CC BY 4.0) licence. Anyone may reproduce, distribute, translate and create derivative works of this article (for both commercial and non-commercial purposes), subject to full attribution to the original publication and authors. The full terms of this licence may be seen at http://creativecommons.org/licences/by/4.0/legalcode

1. Introduction

An exciting transition has been taking place within the banking and payment fields in the last four decades. Branch banking has been taken over by branchless banking with anytime – anywhere services. Net (short for Internet) banking has been transformed mainly into mobile banking. The automated teller machines (ATMs), point-of-sale (POS) terminals and payment cards have been replaced with near-field communication (NFC)-enabled and contactless mobile payment applications, including mobile wallets and wearables. The chat-bots and robo-advisors have created an intelligent mobile banking and payment culture in many developed countries. Nonetheless, the consumers of branchless banking in Western countries have shown greater reliance on Internet- and mobile-based access to their banking accounts and to other value-added services, such as investments, advisory services, loans and mortgages. Consumers in non-Western or developing countries, on the other hand, have started adopting and using the mobile phone to execute traditional retail transactions such as fund transfers and paying utility bills. Mobile money has in fact played a significant role in transforming the socioeconomic conditions of many underprivileged and unbanked population segments in non-Western countries ( Glavee-Geo et al. , 2019 ; Karjaluoto et al. , 2021 ).

Given the increasing use of and demand for smartphones and mobile banking and payment services, research examining the consumer, management, policy and theoretical perspectives in the mobile financial service (MFS) area is underway ( Chawla and Joshi, 2017 ). However, efforts have been made to synthesise a more extensive body of knowledge in the MFS field, albeit with a limited scope and purpose. For example, Shaikh and Karjaluoto (2015) conducted a domain-specific structured review in the mobile banking adoption field from 2005 to 2014. In the context of the Gulf Cooperative Council countries and based on 46 articles, Alkhowaiter (2020) produced a comprehensive literature review and performed a meta-analysis of the factors affecting the use and adoption of digital banking and payment methods. Dahlberg et al. (2008) published a framework-based review in the mobile payment services field based on 73 articles published within the period from 1999 to 2006. Kim et al. (2018) conducted a systematic literature review based on 54 academic research papers in the areas of MFS, financial inclusion and developments. Unlike the previous research efforts, where the synthesis of the literature was limited to a specific MFS domain (mobile payments, mobile banking) or region (Gulf Cooperative Council countries), the purpose of our research endeavour was to conduct a framework-based review of the literature on the global MFSs.

In addition, Paul and Benito (2018) used the antecedents, decisions and outcome (ADO) format in their review article; Paul and Rosado-Serrano (2019) developed and used the theory, construct, characteristics and methodology (TCCM) model and Xie et al. (2017) used the 6 W Framework (who, when, where, how, what and why). We, on the other hand, used the Theory, Construct, Method, Moderator (TCMM) model after considering the nature of the MFS field and the articles selected and included in this framework-based review (quantitative/survey and mix-method approach). Survey articles provide objective information concerning the theory, constructs, method and moderators used in such articles ( Shaikh and Karjaluoto, 2015 ). Nonetheless, the purpose of introducing the TCMM model was to offer a new or better model while relying on the existing models, such as TCCM. Our suggested TCMM is somehow a close variant of TCCM model developed by Paul and Rosado-Serrano (2019) . Another purpose of developing the TCMM framework is to evaluate the extent to which previous research within the MFS field had used moderators in their studies. Similarly, the TCMM framework considered the use of “moderators” as a special type of constructs that can help researchers to develop novel and interesting relationships between constructs in MFS research.

The synthesis of these moderating variables as envisaged in the TCMM model could identify the gaps such as which variable (including the control variables) has been used extensively and rarely. In addition, moderators provide new insights and contingency relationships amongst constructs without which new perspectives of a phenomenon could be hidden. Moderator effects occur in situations where the moderator (an independent variable or construct) changes the strength or even the direction of a relationship between two constructs in the model ( Hair et al. , 2017 , p. 41). This framework-based review was meant to contribute to the understanding and distinction of various domains identified as falling within the wide ambit of MFSs. We offered new definitions of mobile banking, mobile payments and mobile money and proposed the TCMM model. We also developed and proposed a framework presenting the MFS ecosystem and explicitly identified the future research areas left unidentified by the research on MFSs to date.

While drafting the plan for the future research directions, we considered emerging themes such as pandemic (e.g. the COVID-19 pandemic), new regulatory frameworks (General Data Protection Regulations, Revised Payment Services Directive [PSD2]), technologies (wearables), methods (experimental), intelligent mobile banking and payment systems using chat-bots and the emergence of new demographic groups. The primary literature search resulted in 115 relevant articles published within the period from 2009 to 2020. The reason for the selection of a 12-year period for the review, from the beginning of 2009 to the end of 2020, is that MFSs received a significant boost only after the advent of the smartphone, which was introduced by Apple Corporation in 2007.

The major contribution of this literature review is the identification of three major MFS domains, which are defined as a wide range of traditional and value-added services, retail transactions, banking activities and information accessible through portable devices and wearables ( Dorfleitner et al. , 2019 ). These three domains comprising the entire spectrum of digital financial services are as follows: mobile banking services (including downloadable mobile applications), mobile payment services (including both proximate and contactless/remote mobile wallets and smart watches) and mobile money services (including branchless, short-message service [SMS], agency and money transfers). Moreover, we highlight herein several implications beneficial for banking and payment industry professionals (e.g. bank managers, digital marketing managers), regulators and policymakers. For example, the use of the TCMM model has identified several critical variables and consequences that affect consumer choices, behaviours, and attitudes towards the adoption of various MFS applications and systems. Therefore, bank marketing managers are better informed about the key factors that influence MFS adoption. This can help in the formulation and implementation of effective marketing strategies. In addition, MFSs have grown into a new subsector of the economy, supporting the financial inclusion programs started by government agencies in various countries. Our review has provided further insight into the different MFS domains, which would, for example, help regulatory authorities promote a cashless culture, document transactions, promote transparency, reduce the volume of the informal economy and reach out to the unbanked consumer segment.

For the organisation of the rest of this article, we present the research method that we used in our review in section 2 and define the frameworks and models widely accepted amongst the researchers within the MFS field and the choices of outcome constructs, moderators and determinants of adoption and use of MFSs in section 3 . We then present a comprehensive framework of the MFS ecosystem in section 4 , discuss the findings of the review and highlight their implications in section 5 . We allude to the study's limitations and explicitly identify the future research areas in section 6 .

2. Research method

To help identify the articles to include in our literature review, we relied on interdisciplinary journals and the journals in the business, marketing, retail, consumer behaviour and information system fields. Further, we employed the structured approach suggested by Webster and Watson (2002) to search for the most relevant literature within the MFS field, as presented and discussed below.

All the authors were made responsible for searching and including in the article the empirical studies that analysed the user behaviour, intention and beliefs in the pre-adoption, continuous use, sustained use or post-adoption of MFSs in different regions and markets, including developed, emerging and developing ones. This was done by scanning the abstract, introduction and method sections of the articles that were found. Articles on the most recognised multidisciplinary databases for peer-reviewed contents (Elsevier/ScienceDirect, ProQuest, Web of Science, EBSCOhost and Emerald) were accessed using different but relevant keywords, such as mobile financial services , mobile banking , mobile payments , mobile wallets , mobile money , agent banking , SMS banking , portable banking , branchless banking , banking for the poor , micro-banking and intelligent mobile banking .

We limited our literature search to the period 2009–2020. In total, the 115 most relevant journal articles (excluding conference proceedings and book chapters) were shortlisted and included in the review. The 115 articles thus provide a holistic overview of the MFS field and are considered valuable. The lead author summarised the articles in an MS Excel sheet with multiple columns for easy synthesis and retrieval of information. Some of these columns created in the Excel sheet featured the year of publication, context (location or research site), moderators analysed, theory/model/framework, construct/factors/antecedents and research methods that were used. The Excel sheet was subsequently examined by each of the remaining authors to ensure that the obtained articles were placed under the right categories. Finally, all the authors examined each article together to build a consensus before further analysis. Our analysis of the 115 articles included in our review revealed that the volume of published articles in the MFS field has increased since 2017. To be specific, we divided the 2009–2020 time period into three periods, each consisting of four years: 2009–2012, 2013–2016 and 2017–2020. In the first period, 31 peer-reviewed journal articles were published; in the second, 38, and in the third, 46.

During the data analysis process, each author performed a detailed analysis and interpretation of one domain from the proposed TCMM framework, and then wrote about the results of the analysis and interpretation in the findings section. The results of each author's analysis and interpretation were subsequently examined by all the authors for validation, synergy and consistency.

3. Findings

3.1 mobile financial services.

The term MFSs is used to represent an all-inclusive service portfolio for consumer segments accessing and using retail- and business-related banking and payment services on mobile devices. Considering the usefulness, ubiquity, convenience, outreach and low-cost benefits of MFSs, some authors (e.g. Dorfleitner et al. , 2019 ) have used the term MFSs to refer to microfinance or transformational banking; the term has also been used for the consumers living in remote areas and popularly recognised as unbanked or underbanked.

Before the advent of smartphones in 2007, low-cost and feature phones were primarily used to communicate through voice calls or SMS messages. The emergence of smartphones with Internet connectivity marked the turning point in the banking and payment industry, expanded cell phone use for value-added services, revolutionised the financial industry and paved the way for the creation of various smart and disruptive business models. Consequently, in less than a decade since smart devices first made their way into consumers' everyday lives, mobile commerce and mobile payments have become mainstream, outpacing the traditional banking and payment models, including branch, ATM, net, POS and SMS banking, referred to collectively by Shaikh and Karjaluoto (2015) as an alternative or alternate delivery channels .

The three domains identified in the MFS field (i.e. mobile banking, mobile payments and mobile money), although sometimes cross paths and overlap their scope and usage with regard to the nature of the transactions (micro and macro), consumer–bank relationship (with and without a formal bank account), consumer segmentation or types (banked, under-banked and un-banked), access methods (remote and proximity) and mobile devices (smart and traditional or feature devices) used to access such services, they differentiate from each other (See Table 1 ). For example, mobile devices used for conducting mobile banking include cell phones and tablets. Therefore, accessing banking services from a laptop or a personal computer is not considered mobile banking, rather, laptops are largely aligned with the online/Internet banking category ( Shaikh and Karjaluoto, 2015 ). Also, unlike mobile banking, a formal relationship between a person and a bank is not required in mobile payments. Third-party applications developed and provided by, for example, FinTech and telecom companies can be used to receive and send funds using mobile payment applications. Mobile money, on the other hand, is considered appropriate for that consumer segment which is popularly known as under-banked or un-banked ( Glavee-Geo et al. , 2019 ).

3.1.1 Mobile banking

In one of their highly cited articles, Shaikh and Karjaluoto (2015) offered a comprehensive definition of mobile banking: an innovative service for conducting financial and non-financial transactions using a mobile device, namely a mobile phone, smartphone or tab l et. Earlier, the segregation between the financial and non-financial services in mobile banking was not evident, which enlarged the scope and purpose of mobile banking. Nonetheless, a summary of the mobile banking definitions appearing in the historical and contemporary literature is given in Table 2 .

Mobile banking, also referred to as cell phone banking, is an innovative and cost-effective application of mobile commerce with extended capabilities, which is used virtually by bank account holders using web browser or downloadable mobile application on smart phones or tablet with internet connectivity to access the traditional and value-added financial and non-financial services including funds transfer, investment advices, utility bills payment, balance enquiry, security alerts or notifications, new product or service promotion, conveniently anytime anywhere.

3.1.2 Mobile payment

Unlike mobile banking, the mobile payment technology and services were introduced to broaden the scope of payment services, including the value-added services using different payment technologies, such as radio frequency, NFC and the quick response code. The key to mobile payment, including the mobile wallet, is the downloadable application. According to Karjaluoto et al. (2019) , the downloadable mobile applications for mobile payment contain several features and payment options, provide broader and more cost-effective service options and better protection, and primarily target banked and de-banked consumers. De-banked consumers refer to those who refuse to access and use various alternative delivery channels despite the availability of these to them and who refuse to maintain any formal relationship with any bank in the form not only of a checking account but also of a savings account ( Shaikh and Karjaluoto, 2016 ). Most of these de-banked consumers are Millennials, Generation Z and Generation Alpha and rely on value-added mobile-only financial and payment services ( Shaikh and Karjaluoto, 2019 ).

Mobile payments, also referred to as mobile wallet, is anytime anywhere payment mechanism offered by banking and non-banking entities including FinTech, which can be executed seamlessly in a proximity and remote mode by anyone with a handheld device and peer-to-peer or mobile payment application to access the value-added services and conduct micro and macro payments electronically including funds transfer, utility bills payment, making donations, mobile balance pop-up etc.

3.1.3 Mobile money

Various terms have been used to represent mobile money services, such as branchless banking , banking for the poor , mobile transfers , SMS banking and agent banking . According to the World Bank Global Findex Database (2018) , over 1.7 billion adults globally are unbanked. Yet, many of these unbanked people own a cell phone that can help them access formal payment and other financial services ( Glavee-Geo et al. , 2019 ).

Mobile money, defined as a financial innovation that provides transfers, payments and other financial services at a low or zero cost to individuals in developing countries where banking and capital markets are deficient and financial inclusion is low ( Pelletier et al. , 2020 ), has an enormous potential to reach the unbanked. It has been widely considered a crucial technology for escaping poverty and disparities. To obtain this revolutionary service's benefits, all that one needs is a feature phone with the standard network coverage. Unlike tellers, who provide customer service in bank branches, or ATMs, mobile money depends on an agent network and is based on a straightforward business logic: high volume, low value. This logic entails that mobile money promotes high transaction volume with low monetary value. This makes mobile money very different from mobile banking and mobile payment, both of which facilitate high-value, low-volume transactions. The explanation by Suárez (2016) and Heyer and Mas (2011) of the crux of mobile money and how it differs from the mobile banking and mobile payment technologies provide much relief. For example, mobile money can be implemented in emerging and developing countries where there are no financial alternatives or delivery channels available. The presence of any alternative delivery channel will dilute the mobile money initiative. Also, there must be a high mobile phone diffusion rate amongst a wider segment of the population destined to adopt and use mobile money. There must also be a sufficient demand for formal or documented financial services. A favourable regulatory environment supporting the market's supply side and technological innovation is required.

Mobile money, also referred to as branchless or agent banking, is a financial inclusion tool used in many developing and emerging countries by financially excluded rural or less privileged communities with no or limited access to formal banking services such as branches, ATMs, POS and Internet banking, to send and receive the funds and making micro payments across vast distances without being limited to location and time, using a feature phone with no internet connectivity using a simple short-message service (SMS) technology anytime anywhere.

3.2 Theory, construct, method, moderator framework (TCMM)

3.2.1 theoretical underpinnings (t).

Figure 1 provides a snapshot of the theories, models and frameworks used in the MFS field obtained from the literature included in our review. Nonetheless, from the perspective of method (see Figure 2 ), the articles' synthesis revealed that most of the studies included in the review had used technology of acceptance model (TAM) and its modifications (35 and 30%) and unified theory of acceptance and use of technology (UTAUT) and its modifications (24 and 21%). Instead of relying on a specific model or framework, the authors of 17 studies (15%) made their theoretical models consist of various factors and relationships, and made explicit assumptions and caveats underpin them. These new hypothesised relationships between and amongst various factors have provided several theoretical contributions.

3.2.2 Constructs or variables (C)

Perceived ease of use and its conceptually identical constructs ( effort expectancy , self-efficacy and complexity ) were found in 93 (81%) of the studies;

Consumer behavioural intention and closely related terms such as usage intention , intention to use and usage behaviour were found in 87 (76%) of the studies;

Perceived usefulness and its conceptually analogous constructs ( performance expectancy , perceived performance and relative advantage ) were found in 82 (71%) of the studies; and

Trust (including perceived trust ) was found in 68 (59%) of the studies.

The psychological science variables such as social influence , which is considered akin or similar to the variable subjective/social norms , also received much attention from previous research. In total, 57 studies (50%) examined the effects of social influence , including subjective/social norms , on various antecedents/variables in the context of MFS adoption and use. For example, previous studies ( Baptista and Oliveira, 2017 ; Oliveira et al. , 2014 ) found that social influence positively affects consumer use intention and adoption of MFSs. The variable social influence reflects the notion that user behaviour is influenced by the way the peers, friends or family members value IT and the related services ( Baptista and Oliveira, 2017 ), such as MFSs and their associated applications.

Considering the nature of online and mobile transactions, which are considered highly risky and prone to fraud and misuse, the variables perceived trust and perceived risk , both product-related factors, are also considered significant in the prior research, primarily affecting the adoption and use intention and the attitudes and behaviour of consumers. Consumer trust (initial, cognitive and emotional) was used as an independent and outcome construct in 68 studies (59%) while perceived risk was used 43 times (37%). Most of these studies examined the negative effect of perceived risk on various variables, such as attitude towards MFS adoption and use and behavioural intention to adopt and use MFSs ( Glavee-Geo et al. , 2017 ; Makanyeza and Makanyeza, 2017 ), relationship quality ( Chen, 2012 ) and performance expectancy ( Luo et al. , 2010 ).

3.2.3 Methods and markets (M)

Most of the studies that were included in our review used the quantitative or survey method (103 studies or 90%), and a few used mixed methods (12 studies or 10%). Most of the studies were conducted in emerging markets such as China (16 studies or 14%) and India (11 studies or 10%), followed by Taiwan (8 studies or 7%), South Korea (7 studies or 6%) and Ghana (6 studies or 5%). Five studies (or 4%) were conducted in Iran, Malaysia and the USA. Of the 115 studies included in our review, only three (or 3%) conducted a multi-country assessment (See Figure 3 ).

3.2.4 Moderators (M)

In addition to the main constructs (independent or dependent variables), several moderators (also known as contingent variables) were used in the reviewed research articles to examine how a moderator could affect the strength of the relationship between an independent variable and a dependent variable. Research has divided these moderators into three major categories: (1) the demographic moderators gender, age, profession and income ( Chaouali and Souiden, 2019 ; Glavee-Geo et al. , 2017 ; Baptista and Oliveira, 2017 ); (2) the cultural moderators individualism/collectivism, uncertainty avoidance, masculinity/femininity and power distance ( Baptista and Oliveira, 2015 ) and (3) the psychological moderators self-efficacy, perceived image, subjective norms, personal innovativeness ( Mohammadi, 2015 ), trust and perceived risk ( Chung and Kwon, 2009 ) (see Table 6 ).

For example, examining UTAUT2 with cultural moderators, Baptista and Oliveira (2015) provided new insights into the variables affecting the acceptance of mobile banking and how culture influences individual user behaviour regarding it. The study finding suggests that collectivism, uncertainty avoidance, short term and power distance are the most significant cultural moderators.

4. Comprehensive framework of MFS domains

The comprehensive framework of the MFS domains that we used in our review is shown in Figure 4 . This proposed framework has identified the service dynamics and has segregated the services offered by mobile banking into two domains: financial and non-financial. This segregation was identified earlier by Shaikh and Karjaluoto (2015) in their highly cited article entitled “Mobile banking adoption – a literature review”. The financial services accessed and executed by the consumers include fund transfer, cash withdrawal and utility bill payment. Non-financial services include balance inquiry, receiving essential notifications, chat-bots and a conversation with robo-advisor. Chawla and Joshi (2017) classified MFSs and the associated offerings into three broad categories: banking services, payment services and value-added services. Banking services largely represent innovative and downloadable mobile apps and website and text banking. Payment services include peer-to-peer payment, utility bill payment and POS banking using NFC payment mechanisms. Value-added services include virtual wallets, advisory including virtual support, personal financial management, cloud storage and wearables.

The term customer dynamics refers to the classification of the consumers into different domains considering their choices, behaviours, habits, use purpose and level of access to the banking and payment technologies and alternative delivery channels. Banked consumers can access and use the products, services and channels anytime, anywhere. Un-banked consumers, on the other hand, have limited or no access to banking and payment services. Here, mobile money technology and services provided relief to many.

The demographic or regional dynamics or classification and user dynamics mainly imply the applicability and feasibility of offering various MFSs to the demographically dispersed population. More specially, reaching a demographically dispersed potential consumer base and providing them with formal banking services have always been challenging. This is true of many unbanked segments in Africa ( Baptista and Oliveira, 2015 ). A novel retail mobile banking service initiative called branchless banking was introduced in the 1990s to several developing countries, such as Kenya and Ghana, and several emerging countries, such as Brazil and South Africa. For instance, the branchless banking scheme called M-Pesa introduced in Kenya in early 2007 was phenomenally successful ( Dermish et al. , 2011 ). It is now being considered a catalyst for much of the research done on branchless banking to date.

The institutional dynamics segregate all institutions that develop and deploy mobile-based financial and payment services, such as government and regulatory bodies, banking and microfinance entities and non-banking entities such as merchants, FinTech and third-party developers. In addition to the banking entities traditionally considered solely responsible for developing and deploying various banking and financial services and alternative delivery channels, the participation of non-banking entities in the MFS ecosystem is growing primarily due to the global recession in 2008 and the promulgation of PSD2 and open-banking regulation in 2018. This changing regulatory landscape has structurally disrupted the traditional banking ecosystem, transformed the retail banking and payment landscape, and has widened the scope and increased the use of MFSs.

Published in May 2018, PSD2 of the European Commission (EC) requires banking companies and credit unions to provide third-party app developers and service providers such as FinTech with access to their consumer data. This conspicuous development has transformed the banking and payment landscape, and thus also the bank–customer relationship. Moreover, these revolutionary guidelines will empower non-banking entities such as PayPal and technology titans such as Facebook to develop and deploy a wide range of banking, financial and payment products according to the needs and requirements of the consumers, thereby creating several challenges and competition for the diligently regulatory banks.

Concerning the COVID-19 pandemic and social distancing, as of this article's writing, the pandemic was still raging, and people worldwide were getting used to the new normal. The pandemic has created wide-ranging challenges and has worsened the situation for many traditional banking and payment players as it increased the demand for more digital, contactless, remote, safe and clean services. Consequently, the digital and remote retail payment services increased across the globe; consumers began availing of these services more frequently, and the use of publicly shared devices like ATMs and POS terminals was reduced exponentially. COVID-19 has boosted the demand for more remote services, including the demand for mobile-based financial and payment services.

5. Discussion

The consumer behaviour and fast-emerging mobile and contactless technologies have widened the differences amongst the three domains and have therefore enriched the financial landscape. For instance, the institutions have been segregated to provide financial services to consumers. Here, unlike the banking sector, which was traditionally responsible for developing and deploying banking services, including mobile banking, the FinTech companies such as PayPal and the technology titans (Google, Facebook) are offering digital payment options and undertaking several initiatives to provide a host of services to the consumers on their cell phones and tablets. Unlike mobile money services, mobile banking and mobile payment services are diligently regulated and largely developed and deployed by banking companies and credit unions.

The new regulatory landscape has created a new breed of financial institutions such as FinTech offering mobile banking and payment services. In addition, the primary devices used for accessing and conducting mobile banking are mobile phones and tablets whereas laptops and personal computers are used to access and conduct Internet banking transactions. Further, the analysis of the literature suggests that the research on the actual continuous use of MFSs is particularly relevant and essential for the financial services sector, including banking companies, mainly for two major reasons. Firstly, the relationship between a customer and an organisation changes over time. Customer relationships' dynamic nature is especially important in service industries that offer continuous services, such as financial and insurance services ( Shaikh et al. , 2015 ). Secondly, a huge investment underpins mobile telephone and technology development and implementation and the underlying purpose of this investment is to create a sustainable and long-term relationship with the consumers, which is possible only when the consumer accepts and continuously uses the company's technology, service or product.

Our research revealed a trend in the evolution, development and growth of the MFS field. A shift in mobile banking and payment research was also observed. For example, in the 1990s, non-empirical studies (essentially focussing on conceptual work) and practitioner-oriented work in MFS dominated the literature. In the early 2000s, empirical research (e.g. survey studies, case studies, field studies) started dominating the literature, showing the maturity of the field.

The context and the technical aspects of the studies published in the MFS field also vary. For example, in the 1990s, SMS banking started to dominate MFSs. In 2007, after the advent of smartphones and other smart devices, the changing regulatory scenarios in many countries provided greater depth and support to the banking and non-banking industries. Consequently, downloadable mobile banking and payment applications were developed, providing access to traditional and value-added services. These developments widened the scope and increased the use of mobile banking and payment applications and services. Academic research on such applications and services started appearing in mainstream journals in the early 2000s, and such research has been sustained to this day.

Similarly, PDA use in conducting mobile banking transactions faded away after the introduction of smartphones in 2007. The services offered through mobile banking services vary considerably in scope and nature. For example, mobile banking includes non-financial mobile accounting (e.g. mini-bank statement, balance enquiry, chequebook request, service notifications and saving beneficiary details) and other value-added services, such as mobile brokerage (selling and buying financial instruments) and MFSs (utility bill payment, fund transfer, making donations and insurance policy subscription).

Like ATM and Internet banking, branchless banking has been considered a separate alternative delivery channel in various countries, such as Kenya, Ghana, Brazil, India and Pakistan. To deal with the regulatory aspects governing digital banking, several developing and emerging countries have drafted a separate set of regulations on branchless banking. Other striking advantages associated with branchless banking are (1) unlike mobile banking, branchless banking does not usually involve cutting-edge technology and sophisticated services and (2) the branchless banking channel is used mainly for payments and transfers, not for savings or credit, but these additional services may be offered in the future.

For the banking industry, COVID-19 has accelerated the transformation of banking from paper-based to digital/online, with the consumers' banking preferences and financial sentiments rapidly evolving. It has also fast-tracked the digitisation program across the banking and payment industry. Notwithstanding, not many articles have examined the role played by the COVID-19 pandemic in promoting the digital culture. However, it has been widely accepted ( Haapio et al. , 2021 ; McKinsey and Company, 2020 ; Goodell, 2020 ) that the new normal has brought about noticeable changes in consumer engagement behaviour when accessing and using digital payment services, including MFSs. The same is also evident from the volume of publications of articles in the MFS field. Out of 115 articles published during 2009–2020 and included in this review, a noticeable increase in the publication of the articles in the MFS was noticed during the last four years, i.e. since 2017. This trend continues and further accelerated since 2019. This is perhaps due to the COVID-19 related crises and the consumer choices for more remote services using mobile applications.

5.1 Implications for theory and industry

Our systematic review has offered important theoretical contributions. Its initial contribution is the conceptualisation, validation and segregation of three major domains: mobile banking, mobile payment and mobile money. As explained earlier, each of these domains follows a different path and targets a different consumer segment. Consequently, this noteworthy finding provides the research in the field with an opportunity to highlight the importance of each of these domains for improving customers' attitudes, behaviour and intention regarding the adoption and use of MFSs and how each of these domains meet the consumer variant needs for more innovative and portable banking and payment services.

From a careful reading of the literature, it was observed that research has identified four distinct research streams: (1) consumer pre-adoption resistance behaviour towards business information systems ( Laukkanen et al. , 2009 ), (2) consumer pre-adoption acceptable behaviour towards business information systems ( Hanafizadeh et al. , 2014 ), (3) consumer post-adoption or continuous use behaviour towards business information systems ( Bhattacherjee, 2001 ; Shaikh and Karjaluoto, 2015 , 2016 ) and (4) consumer pre- and post-adoption behaviours towards business information systems ( Kim and Son, 2009 ). Two major research domains, pre-adoption or acceptance and post-adoption or continuous use, were considered paramount when investigating MFSs globally. We also found that the individual acceptance of information systems remained a central and recurrent theme in consumer behaviour and business information system research in the MFS field ( Bhattacherjee and Sanford, 2006 ), but little empirical evidence of the continuous or sustained use of MFSs is available. This is of much concern as the long-term development of MFSs relies on users continued use of them ( Yuan et al. , 2016 ).

Our TCMM framework-based review expanded the previous research by identifying and reporting the similarities amongst various variables, which provides vital information to the research when (1) constructing or modifying models or frameworks with added variables, (2) avoiding the overlapping of the variables and (3) seeking to improve the effectiveness and usability of the theoretical models. For example, our findings indicate that the variable perceived usefulness is akin to the variables performance expectancy , perceived benefit , relative advantage and perceived performance ; perceived ease of use is similar to its antecedents effort expectancy , perceived self-efficacy and complexity ; social influence is similar to subjective/social norm ; facilitation conditions is similar to perceived behavioural control ; perceived financial cost is akin to its antecedent perceived financial resources and perceived credibility is similar to its antecedents perceived security and privacy and structural assurance .

Another significant contribution of the TCMM framework-based review is the development of the “Comprehensive framework of MFS domains” as shown in Figure 4 . We applied the TCMM framework to analyse MFS research and outline roadmaps for the future research in the three major research domains. Summarising the prioritisation of the variables affecting the consumer adoption and use of MFSs provide useful information for the research. For example, the results of our review suggest that the variables perceived ease of use (including effort expectancy , perceived self-efficacy and complexity ), perceived usefulness (including performance expectancy , perceived benefit , relative advantage and perceived performance ), trust , social influence (including subjective and social norms ) and risk are the significant drivers of the behavioural intentions to adopt, resist and continuously use MFSs.

Our review suggests that consumers' decision to adopt and continuously use various innovative banking and payment services is primarily dominated by two major factors: the ease of use and usefulness of the services, which implies that the companies should simplify their offers and increase their customer utility. This will help the executives and marketing professionals effectively engage their customers across all touchpoints or alternative delivery channels to build customer commitment and achieve customer retention ( Lemke et al. , 2011 ). SMS-based mobile banking and payment services provide limited options and are considered less hedonic. Downloadable banking and payment applications provide high security and a wide range of services to consumers. Adding more hedonic features to SMS-based banking and payment, such as those that produce pleasure and provide leisure will increase the consumers' adoption and sustained use of such services, especially in emerging and developing countries.

The perceived value of MFSs has been sparsely used as an exogenous and endogenous variable in the extended research. In the simplest terms, price is what you pay for a service or product while value is what you get for what you pay. Particularly at the present time, when the benefits and advantages of MFSs are being considered, we believe that the industry players must have a clear understanding of what value creation means and must develop a value-minded approach. Unlike mobile banking and payment services, USSD- and SMS-based branchless banking services' uptake looks considerably high, especially in developing and emerging countries. Banking companies and other financial institutions should continue investing in the mobile money or branchless banking business and developing models of such to provide sustainable financial services, obtain an additional revenue source and increase their consumer base. After all, for most of the ‘bottom-of-the-pyramid underbanked and unbanked population’, it is either mobile or nothing ( Dogbevi, 2010 ; Glavee-Geo et al. , 2019 ).

6. Limitations and future research agenda

Our review was not without any limitations. One of its major limitations is the type of studies considered and included in the review. Although MFSs have received greater attention from academicians and practitioners of late, the practitioner-oriented articles published in renowned and predominantly practitioner-oriented journals were not considered and included in our review. In addition, our review was dominated by survey studies; non-survey studies were excluded from the review. Other study limitations and a comprehensive list of the future research directions are discussed below.

6.1 Mobile money, financial inclusion and the bottom-of-the-pyramid consumers

As evident from the TCMM framework and the resulting “Comprehensive framework of MFS domains” shown in Figure 4 , few empirical studies on branchless banking (mobile money) were found, which were searched to contribute to the understanding of the bottom-of-the-pyramid consumers' adoption and use behaviour. In other words, the low levels of financial inclusion of a large number of mobile phone subscribers in emerging and developing countries make it imperative to investigate if an expansion of mobile phone deployment can generally contribute to social welfare, consumer well-being, greater financial inclusion ( Ghosh, 2016 ) and the greater use of MFSs.

6.2 New methodical domains, including experiments and simulations

While a strong quantitative tendency characterised the articles that were included in our review, a few empirical studies grounded in a mix-method approach, including qualitative and quantitative methods, were found (cf. Lashitew et al. , 2019 ). Quantitative modelling and measurement were used to explain MFS adoption and continuous use in specific contexts. Our review also showed the lack of certain methodological domains, such as experiments and simulations. Most of the cause–effect relationships implicitly argued for in the MFS literature were based on correlational studies. Future research may consider using other research methods, such as experimental research and simulation, in examining the various domains of MFSs. Methodological innovations in MFS research will provide robustness of the findings, a strong validation of theories and potentially new theory development.

6.3 Visualisation approaches and the mobile financial services field

Future studies should also consider using bibliometric networks to visualise publications within the three main fields (mobile banking, mobile payments and mobile money) with regard to citation, co-citation, bibliographic coupling and keyword co-occurrence. The visualisation approaches, such as the distance-, graph- and timeline-based approaches ( Van Eck and Waltman, 2014 ), can help provide insightful findings in the area of MFSs.

6.4 Requirement of more comparative or multi-country assessments

Comparative studies of different countries can also help explore the differences amongst countries in consumer perceptions of the perceived value of MFSs due to the differences in culture, preferences, demographics and institutional contexts amongst countries. Although PSD2 was primarily meant for the European Union (EU) member countries, some non-EU member countries have also adopted it. Therefore, studies on the impact of PSD2 on the MFS users/consumers, banks and non-financial actors in non-EU member countries may be insightful. The possibility of PSD2 creating innovation opportunities and challenges outside the EU or the European Economic Community (EEC) cannot be underemphasised. Future studies investigating the impact of MFSs on consumers within and outside the EU/EEC will be useful to policymakers and managers for policy reforms and service design decisions regarding MFSs in such regions.

6.5 New regulations: the key driving force for mobile financial services

The EC developed and implemented PSD2 to create a safer and more inclusive and innovative European payment system. Amongst the many objectives of PSD2 are to protect consumers when they pay online and to promote the development of an innovative online and mobile payment culture ( European Commission, 2015 ). Collaboration with FinTech presented strategic opportunities despite the initial technical challenges ( Brodsky and Oakes, 2017 ). The implementation of PSD2 presents many worthwhile research possibilities. For example, future studies can investigate if the outcomes envisaged by the regulation have been met. The impact of PSD2 on banks, bank customers and non-banking actors can be better examined through qualitative interviews to contribute to the understanding of the directive's challenges and success factors. Large-scale quantitative data collection through a survey of MFS users/consumers in the EU member countries and beyond can help establish a robust relationship between the implementation success factors and/or barriers and their impact on customer value.

6.6 Open banking and mobile financial services

PSD2 implementation supports open banking. Open banking is a collaborative model in which banking data are shared through an application programming interface between two or more unaffiliated parties to deliver enhanced capabilities to the marketplace ( Brodsky and Oakes, 2017 ). However, while open banking provides enhanced value and benefits to end-users, it also creates data security challenges. Future research in the MFS field can explore the impact of PSD2 on risk, data security and value creation. PSD2 is expected to usher in an entirely new financial service ecosystem and lead to fiercer competition between banks and non-banks, in which banks' roles may shift markedly ( Brodsky and Oakes, 2017 ). Research examining open-banking models in the MFS field and their impact on customer experience is a future-study option.

6.7 Mobile financial applications

The research on the adoption and use of downloadable mobile banking/payment applications (mobile communication technologies are ubiquitous and span a wide range of applications) is highly limited, perhaps overlooked by the previous research. Future studies should consider investigating consumer attitudes towards and behaviour regarding the use of these applications against the backdrop of increased penetration of smartphones and increased use of innovative transactional applications for payment purposes.

6.8 New demographic groups, including millennials, generation Z and generation alpha

Our review showed that the previous studies in the MFS field also focussed on the impact of demographics (e.g. gender differences in MFS adoption/use). The new demographic groups (the millennials, generation Z and generation alpha) allow MFS research regarding such groups' needs, expectations and preferences. Research that also seeks to combine psychological variables with innovation adoption theories to better explain the MFS phenomenon will lead to new insights and will contribute to theory building. For example, the recently developed picky shopper scale ( Cheng et al. , 2021 ) differentiates between picky by acceptance and picky by rejection . Future research can integrate the picky shopper scale into studies comparing the shopping behaviours and innovation adoption of generation X, generation Y and the millennials using MFSs as a context.

6.9 Mobile money and the associated challenges

MFSs have seen many innovations and digital transformations in recent years. For example, mobile money ( Glavee-Geo et al. , 2019 ; Senyo and Osabutey, 2020 ) is a form of FinTech innovation that enables financial transactions through mobile services and is a driver of financial inclusion. Unlike formal banking services, mobile money technology relies on an agent network ( Glavee-Geo et al. , 2019 ). FinTech is a disintermediation force where disruptive technologies are the main drivers ( Das, 2019 ). While mobile money agents play a vital role in this transformation in most of the countries where mobile money has been introduced, cases of fraud and other exploitative activities have been reported ( Akomea-Frimpong et al. , 2019 ). Future empirical studies can investigate the impact of such behaviours (fraud, exploitation) on the adoption and use of mobile money, and its ethical considerations. In addition, the mobile money agents' role as service agents also requires further research, most especially when the actions or inactions of the agents can have a significant impact on the service levels.

6.10 Non-financial value-added services

Much emphasis has been placed on examining the financial aspects of MFSs, and their non-financial aspects have been sparsely examined. Some of these non-financial services are real-time and important account messaging, including service notifications and alerts, which have created a new research domain dealing with non-financial transactions. Nonetheless, very few attempts have been made to consider the importance of non-financial services and the role that they play in providing a greater experience to the consumers. For example, examining the key marketing drivers of consumer experience with non-financial transactions available on mobile banking apps, Shaikh et al. (2020) found that the consumer awareness, usefulness and ease of use of non-financial transactions play significant roles in increasing consumers' sustained use of mobile financial apps. Future research may also examine the effect of the digital notifications in such apps on the attitudes and behaviours of consumers.

6.11 A dedicated scale for mobile financial services

On top of the future research endeavours mentioned in the previous sections, developing dedicated scales for MFSs will benefit both scholarly research and practice when such scales are used in the survey design. The development of dedicated scales for MFSs is thus recommended.

6.12 Mobile financial services and the COVID-19 pandemic

The COVID-19 pandemic has brought about significant disruptions in the social and economic lives of people all over the world. Social distancing, restrictions on mass gatherings and avoidance of physical touchpoints due to the risk of infection have led to a shift from paper-based and other physical touchpoint/contacts (e.g. ATMs) to online transactions. It can be argued that the COVID-19 pandemic has accelerated the digitisation process across the banking, payment and retail sectors. Future research should examine the role played by the pandemic in promoting a digital financial culture. Hence, future studies should consider the impact of the COVID-19 pandemic on digital financial transformation and digitalisation.

6.13 Artificial intelligence (AI)-enabled mobile financial services

The term artificial intelligence (AI) was coined by John McCarthy in 1957 and referred to computers with cognitive skills similar to humans, resulting in immense efficiency gains for firms that use it, and for their clients ( Russell and Norvig, 1995 ). The popular AI tools used in the banking and payment industry include robo-advisors, chat-bots, conversational AI, biometric authentication, call centre agent matching, account management and fraud detection ( Mistry, 2018 ). Despite these motivations, the impact and use of AI in the banking and payment sector have not been studied to date ( Deubner, 2021 ). As such, with the rise of AI, the roles and behaviours of bank and retail customers need to be re-evaluated ( Jakšič and Marinč, 2019 ). Despite the desire of the payment industry to have their customers interact with their AI-enabled solutions, it is unknown if their customers have the desire to do so ( Payne et al. , 2018 ), thereby leaving a huge research gap in the examination of such phenomenon. Therefore, future studies in the area of AI-based mobile banking and payment are recommended.

6.14 Artificial intelligence-enabled mobile banking and payment services (AI-MBPSs) and gender disparity

Future research on AI-MBPSs will be consequential if they will also examine gender differences in the adoption and use of AI-MBPSs, especially in countries traditionally considered to have a male-dominated society, with significant gender disparity. Such research may solicit the experiences of female customers when accessing and using AI-MBPSs, thereby providing deep insights into the role of gender in AI-MBPS adoption and use. To the best of our knowledge, no previous study has examined the gender differences in AI-MBPS adoption and use.

Snapshot of the theories, models, and frameworks used in the mobile financial services field

Summary of models, theories, frameworks used in the mobile financial services literature

The demographic distribution of the articles conducted on mobile financial services

Comprehensive framework of MFS domains

Difference between mobile banking, mobile payment, and mobile money

Studies on mobile payment

Studies on mobile money

Frequency of use of the constructs in the review's sample of studies published in the mobile finance service domain from 2009 to 2020 (frequency > 10)

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Further reading

Akturan , U. and Tezcan , N. ( 2012 ), “ Mobile banking adoption of the youth market: perceptions and intentions ”, Marketing Intelligence and Planning , Vol.  30 No.  4 , pp.  444 - 459 , doi: 10.1108/02634501211231928 .

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Are Markups Driving the Ups and Downs of Inflation?

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FRBSF Economic Letter 2024-12 | May 13, 2024

How much impact have price markups for goods and services had on the recent surge and the subsequent decline of inflation? Since 2021, markups have risen substantially in a few industries such as motor vehicles and petroleum. However, aggregate markups—which are more relevant for overall inflation—have generally remained flat, in line with previous economic recoveries over the past three decades. These patterns suggest that markup fluctuations have not been a main driver of the ups and downs of inflation during the post-pandemic recovery.

In the recovery from the pandemic, U.S. inflation surged to a peak of over 7% in June 2022 and has since declined to 2.7% in March 2024, as measured by the 12-month change in the personal consumption expenditures (PCE) price index. What factors have been driving the ups and downs of inflation? Production costs are traditionally considered a main contributor, particularly costs stemming from fluctuations in demand for and supply of goods and services. As demand for their products rises, companies need to hire more workers and buy more intermediate goods, pushing up production costs. Supply chain disruptions can also push up the cost of production. Firms may pass on all or part of the cost increases to consumers by raising prices. Thus, an important theoretical linkage runs from cost increases to inflation. Likewise, decreases in costs should lead to disinflation.

Labor costs are an important factor of production costs and are often useful for gauging inflationary pressures. However, during the post-pandemic surge in inflation, nominal wages rose more slowly than prices, such that real labor costs were falling until early 2023. By contrast, disruptions to global supply chains pushed up intermediate goods costs, contributing to the surge in inflation (see, for example, Liu and Nguyen 2023). However, supply chains have more direct impacts on goods inflation than on services inflation, which also rose substantially.

In this Economic Letter , we consider another factor that might drive inflation fluctuations: changes in firms’ pricing power and markups. An increase in pricing power would be reflected in price-cost markups, leading to higher inflation; likewise, a decline in pricing power and markups could alleviate inflation pressures. We use industry-level measures of markups to trace their evolving impact on inflation during the current expansion. We find that markups rose substantially in some sectors, such as the motor vehicles industry. However, the aggregate markup across all sectors of the economy, which is more relevant for inflation, has stayed essentially flat during the post-pandemic recovery. This is broadly in line with patterns during previous business cycle recoveries. Overall, our analysis suggests that fluctuations in markups were not a main driver of the post-pandemic surge in inflation, nor of the recent disinflation that started in mid-2022.

Potential drivers of inflation: Production costs and markups

To support households and businesses during the pandemic, the Federal Reserve lowered the federal funds rate target to essentially zero, and the federal government provided large fiscal transfers and increased unemployment benefits. These policies boosted demand for goods and services, especially as the economy recovered from the depth of the pandemic.

The increase in overall demand, combined with supply shortages, boosted the costs of production, contributing to the surge in inflation during the post-pandemic recovery. Although labor costs account for a large part of firms’ total production costs, real labor costs were falling between early 2021 and mid-2022 such that the increases in prices outpaced those in nominal wages. This makes it unlikely that labor costs were driving the surge in inflation.

Instead, we focus on another potential alternative driver of inflation that resulted from firms’ ability to adjust prices, known as pricing power. As demand for goods surged early in the post-pandemic recovery, companies may have had a greater ability to raise their prices above their production costs, a gap known as markups. Following a sharp drop in spending at the height of the pandemic, people may have become eager to resume normal spending patterns and hence more tolerant to price increases than in the past. In fact, growth of nonfinancial corporate profits accelerated in the early part of the recovery (see Figure 1), suggesting that companies had increased pricing power. Some studies have pointed to the strong growth in nonfinancial corporate profits in 2021 as evidence that increased markups have contributed to inflation (see, for example, Weber and Wasmer 2023). However, the figure also shows that growth in corporate profits is typically volatile. Corporate profits tend to rise in the early stages of economic recoveries. Data for the current recovery show that the increase in corporate profits is not particularly pronounced compared with previous recoveries.

Figure 1 Profit growth for nonfinancial businesses

More importantly, corporate profits are an imperfect measure of a firm’s pricing power because several other factors can drive changes in profitability. For instance, much of the recent rise in corporate profits can be attributed to lower business taxes and higher subsidies from pandemic-related government support, as well as lower net interest payments due to monetary policy accommodation (Pallazzo 2023).

Instead of relying on profits as a measure of pricing power, we construct direct measures of markups based on standard economic models. Theory suggests that companies set prices as a markup over variable production costs, and that markup can be inferred from the share of a firm’s revenue spent on a given variable production factor, such as labor or intermediate goods. Over the period of data we use, we assume that the specific proportion of a company’s production costs going toward inputs does not change. If the share of a firm’s revenue used for inputs falls, it would imply a rise in the firm’s price-cost margin or markup. In our main analysis, we use industry-level data from the Bureau of Economic Analysis (BEA) to compute markups based on the share of revenue spent on intermediate inputs. Our results are similar if we instead use the share of revenue going toward labor costs.

We compare the evolution of markups to that of prices, as measured by the PCE price index, since the recovery from the pandemic. In constructing this price index, the BEA takes into account changes in product characteristics (for instance, size) that could otherwise bias the inflation measure by comparing the prices of inherently different products over time. Similarly, based upon standard economic theory, our markup measure implicitly captures changes in those characteristics (see, for example, Aghion et al. 2023).

The post-pandemic evolution of markups

We examine the evolution of markups in each industry since the third quarter of 2020, the start of the post-pandemic recovery. Figure 2 shows that some sectors, such as the motor vehicles and petroleum industries, experienced large cumulative increases in markups during the recovery. Markups also rose substantially in general merchandise, such as department stores, and for other services, such as repair and maintenance, personal care, and laundry services. Since the start of the expansion, markups in those industries rose by over 10%—comparable in size to the cumulative increases over the same period in the core PCE price index, which excludes volatile food and energy components. However, the surge in inflation through June 2022 was broad based, with prices also rising substantially outside of these sectors. Thus, understanding the importance of markups for driving inflation requires a macroeconomic perspective that examines the evolution of aggregate markups across all sectors of the economy.

Figure 2 Cumulative changes in markups for salient industries

The role of aggregate markups in the economy

To assess how much markup changes contribute to movements in inflation more broadly, we use our industry-level measurements to calculate an aggregate markup at the macroeconomic level. We aggregate the cumulative changes in industry markups, applying two different weighting methods, as displayed in Figure 3. In the first method (green line), we match our industry categories to the spending categories in the core PCE price index for ease of comparison; we then use the PCE weights for each category to compute the aggregate markup. Alternatively, we use each industry’s cost weights to compute the aggregate markup (blue line). Regardless of the weighting method, Figure 3 shows that aggregate markups have stayed essentially flat since the start of the recovery, while the core PCE price index (gray line) rose by more than 10%. Thus, changes in markups are not likely to be the main driver of inflation during the recovery, which aligns with results from Glover, Mustre-del-Río, and von Ende-Becker (2023) and Hornstein (2023) using different methodologies or data. Markups also have not played much of a role in the slowing of inflation since the summer of 2022.

Figure 3 Cumulative changes in aggregate markups and prices

Moreover, the path of aggregate markups over the past three years is not unusual compared with previous recoveries. Figure 4 shows the cumulative changes in aggregate markups since the start of the current recovery (dark blue line), alongside aggregate markups following the 1991 (green line), 2001 (yellow line), and 2008 (light blue line) recessions. Aggregate markups have stayed roughly constant throughout all four recoveries.

Figure 4 Cumulative changes of aggregate markups in recoveries

Firms’ pricing power may change over time, resulting in markup fluctuations. In this Letter , we examine whether increases in markups played an important role during the inflation surge between early 2021 and mid-2022 and if declines in markups have contributed to disinflation since then. Using industry-level data, we show that markups did rise substantially in a few important sectors, such as motor vehicles and petroleum products. However, aggregate markups—the more relevant measure for overall inflation—have stayed essentially flat since the start of the recovery. As such, rising markups have not been a main driver of the recent surge and subsequent decline in inflation during the current recovery.

Aghion, Philippe, Antonin Bergeaud, Timo Boppart, Peter J. Klenow, and Huiyu Li. 2023. “A Theory of Falling Growth and Rising Rents.”  Review of Economic Studies  90(6), pp.2,675-2,702.

Glover, Andrew, José Mustre-del-Río, and Alice von Ende-Becker. 2023. “ How Much Have Record Corporate Profits Contributed to Recent Inflation? ” FRB Kansas City Economic Review 108(1).

Hornstein, Andreas. 2023. “ Profits and Inflation in the Time of Covid .” FRB Richmond Economic Brief 23-38 (November).

Liu, Zheng, and Thuy Lan Nguyen. 2023. “ Global Supply Chain Pressures and U.S. Inflation .” FRBSF Economic Letter 2023-14 (June 20).

Palazzo, Berardino. 2023. “ Corporate Profits in the Aftermath of COVID-19 .” FEDS Notes , Federal Reserve Board of Governors, September 8.

Weber, Isabella M. and Evan Wasner. 2023. “Sellers’ Inflation, Profits and Conflict: Why Can Large Firms Hike Prices in an Emergency?” Review of Keynesian Economics 11(2), pp. 183-213.

Opinions expressed in FRBSF Economic Letter do not necessarily reflect the views of the management of the Federal Reserve Bank of San Francisco or of the Board of Governors of the Federal Reserve System. This publication is edited by Anita Todd and Karen Barnes. Permission to reprint portions of articles or whole articles must be obtained in writing. Please send editorial comments and requests for reprint permission to [email protected]

Green banking initiatives: a qualitative study on Indian banking sector

• Published: 02 May 2021
• Volume 24 , pages 293–319, ( 2022 )

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• Meenakshi Sharma   ORCID: orcid.org/0000-0002-6841-052X 1 &
• Akanksha Choubey 1  

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The environmental concern is on rise in all types of business; however, banking assumes a special niche due to its ability to influence the economic growth and development of the country. The present study proposes conceptual model of Green banking initiatives and studies the impact of three Green banking initiatives, viz. green products development, green corporate social responsibility and green internal process on two possible outcomes, viz. Green brand image and Green trust. The study is qualitative in nature comprising of semistructured in-depth interviews conducted with 36 middle- to senior-level managers of twelve public and private Indian banks. Banking sector can play a crucial role in greening the banking system by enhancing the availability of finance and serve the needs of a “green economy”. The findings of the study revealed that 63% of the total respondents were of view that their bank indulges in development of several green banking products and services, 53% of the bankers said that their bank incorporates green internal processes in their daily activities, and 78% respondents said that their bank undertakes several green corporate social responsibility initiatives. This investigation further highlights that more than 60% respondents believed that Green banking initiatives have positive role in restoring customer trust through enhanced Green brand image. With dearth of studies on green banking in India, the present qualitative study contributes to the body of knowledge and paves way for future research in green banking for sustainable development.

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1 Introduction

Sustainability today is an “emerging mega-trend” (Lubin & Esty, 2020 ) and a very important business objective to drive green business innovation (Raska & Shaw, 2012 ; Royne et al., 2011 ). Companies like Cisco, HP and Walmart have successfully integrated it into their business practices (Sheth et al., 2010 ). The relevance of green marketing in existent scenario is conspicuous because of environmental concerns amongst marketing researchers and practitioners (Chamorro et al., 2009 ; Peattie & Crane, 2005 ; Ottman et al., 2006 ; Lee, 2008 ; Polonsky, 2011 ; Sharma, 2018 ). Industrialization has resulted in ecological inequality, and corporates are blooming at the expense of local community (Porter & Kramer, 2014 ). Uneven industrialization has disturbed ecological balance and has resulted in natural and industrial disasters (Rehman et al., 2021 ). High levels of environmental pollution have raised social concern over environmental issues (Chen, 2010 ). This environmental concern is surging in divergent businesses. Manufacturing, technology, electronics and IT industries (Bae, 2011 ) all are willingly accepting environmental dedication as a paramount business responsibility (Chen et al., 2006 ).

Banks play a pivotal role in sustainable development of a country, and green banking today has become a phraseology. Due to financial, economic and environmental changes, financial services market is re-shaping and an all-inclusive engagement of ethical proposal and values into banking practices is taking place (Lymperopoulos et al., 2012 ; San-Jose et al., 2009 ). Banking sector facilitates adaptation of environment friendly strategies, mitigates climate risks and supports recovery by diverting funds to climate-sensitive sectors (Part & Kim, 2020 ). Today, environmental and green banking has become synonym with sustainability (Kärnä et al., 2003 ), so banks are broadcasting corporate social responsibility (CSR) activities (Scholtens, 2011 ). Banks globally are investing substantially in green strategies (Evangelinos et al., 2009 ) to create green image. Greening of bank is further reducing carbon footprints from banking activities, and this is mutually beneficial to the banks, industries and the economy (Bihari & Pandey, 2015 ).

Many relevant studies have been conducted on green banking before. Scholtens assigns green bank marketing as a component of larger CSR concept. Economic agents banks play an important role in financing environment-friendly projects (Nizam et al., 2019 ) and thus contribute towards society (Rehman et al., 2021 ). Kärnä et al. ( 2003 ) and Grove et al. ( 1996 ) explained association between green marketing and CSR, in non-banking sector. Lymperopoulos et al. ( 2012 ) tested the favorable impact of green bank marketing and green image ; for Evangelinos et al. ( 2009 ) development of green services was the prime focus. Kumar and Prakash ( 2018 ) also opine that implementing sustainable banking practices can be a strong stimulus to sustainable development and points towards scarcity of studies related to sustainable banking in Indian banks. Nizam et al. ( 2019 ) emphasized the need for implementing Green banking initiatives in routine operations, whereas Masukujjaman et al. ( 2017 ) talked about pivotal role played by green banking in developing economies at social, corporate and environmental level.

Developed nations have attracted major research on green banking though developing nations have ignored them (Khan et al., 2015 ; Jeucken, 2015 ; Amacanin, 2005 ; Scholtens, 2011 ; Roca & Searcy, 2012 ; Weber, 2016 ), and in countries like India research on green banking is relatively undiscovered (Prakash et al., 2018 ). Majority of research in India is on corporate social responsibility and management of environment (Biswas, 2011 ; Narwal, 2007 ; Rajput et al., 2013 ; Sahoo & Nayak, 2007 ; Sharma & Mani, 2013 ), green banking strategies (Bihari, 2010 ; Bahl, 2012 ; Jha & Bhoome, 2013 ; Tara & Singh, 2014 ) and green practices adopted by public and private sector banks.

Equator Principles (EPs) and United National Environmental Protection Finance initiative (UNEPF1) and Equator Principles (EPs) promote sustainable development through financial institutions. It has been embraced by more than 200 member nations, and India also being a member nation is following the guidelines of RBI (Reserve Bank of India, 2017). However, despite taking vigorous steps by Indian government, sustainability is yet to dribble down to ordinary people.

Communication gap between the various stakeholders, lack of awareness, lack of green image of the banks and lack of trust are amongst the various reasons why the outcome of the green outreach by the banks is not as expected. Lymperopoulos et al. ( 2012 ) empirically validated that green bank marketing positively influences green image of the bank. However, no such study has been conducted in Indian scenario. The impact of Green banking initiatives to enhance the Green trust and further Green brand image has not been studied so far in Indian scenario.

Henceforth, there is a need to develop a framework that will fill the research gaps by asking following research questions:

What are the Green banking initiatives of leading Indian public and private banks?

What are the major challenges for Indian banks towards “going green”?

How the Green banking initiatives contribute towards creation of Green trust?

How the Green banking initiatives contribute towards creation of Green brand image?

The remaining of this paper is organized as follows: the next section discusses literature review which throws light on green banking, Green banking initiatives in India and challenges of implementing Green banking initiatives in India. Thereafter, the outcomes of Green banking initiatives, viz. Green brand image and Green trust, are discussed as subsections. Afterwards, the research methodology is explained with the help of techniques used for data collection and data analysis. Thereby, findings are discussed which elucidate how research questions are answered. The study is concluded by highlighting the implications and limitations of the research.

2 Literature review

2.1 green banking.

Green banking was initially introduced in the year 2009 in State of Florida. In India, SBI (state bank of India) being the largest commercial bank took a lead towards setting higher standards of sustainability and undertook foremost step towards “green banking” initiative. SBI was the first bank to inaugurate wind farm project in Coimbatore.

Green banking is a form of banking activity where the banks take initiative to do its daily activates as a conscious entity in the society by considering in-house and external environmental sustainability. The banks who do such type of banking activities are termed as socially responsible and a sustainable bank or green bank or ethical bank (Hossain et al., 2020 ; Zhixia et al., 2018 ).

A green bank is a bank that promotes and enacts green technologies in bank operations both internally and externally to minimize carbon footprints and facilitates environment management (Bose et al., 2017 ). It is an influencer for holistic growth of economy in the nation (Jeucken & Bouma, 1999 ; UNEP FI, 2016 ). Green banks adopt social and economic aspect into their strategies and progress towards sustainable practices (UNEP FI, 2011 , 2017 ).

According to Indian Banks Association, green banking refers to a normal banking system which involves all environmental as well as social factors with an aim to ensure ecological sustainability and optimum use of natural resources (Scholtens, 2009 ; Lymperopoulos et al., 2012 ; Kumar & Prakash, 2018 ; Sahi & Pahuja, 2020 ). Hermes et al. ( 2005 ) said that banks involve a shift from traditional towards sustainable practices and social, governance and environment criteria are being integrated into their core strategy. Scholtens ( 2009 ) has explained the concept of green corporate social responsibility in banking and pronounces that a green bank offers savings accounts to stakeholders, ensuring that the savings will finance sustainable projects. He developed a framework to assess the social responsibility of global banks and further tested it on 30 institutions and concluded that there is a positive and significant association between a bank’s CSR score and its financial size and quality. As per Evangelinos et al. ( 2009 ), development of green products like green financial products, loans for renewable energies, greener technologies, green lending and environmental management strategies is green marketing in bank. This improves banks’ reputation and contribute towards sustainability. This has motivated several banks implementing green strategies to invest in developing environmental image to better prepare for future challenges.

Lymperopoulos et al. ( 2012 ) verified empirically that banking initiatives that are green result in a favorable, green image. His green bank marketing construct is comprised of green corporate social responsibility (GCSR), green internal process (GIP) and green product development (GPD).

According to (Dewi & Dewi, 2017 ), green banking promotes environment-friendly practices in banking sector. He further postulated that green banking guides the bank’s core operation towards sustainability. Kumar and Prakash ( 2018 ) have studied the adoption level of sustainable banking tools and categorized 40 criteria into five heads. They further used content analysis to evaluate the sustainable practices of Indian banks and concluded that green banking adoption is still at the nascent stage in Indian banking.

As a part of Green banking initiatives, several banks throughout the globe and NBFIs have adopted eco-friendly mechanisms for financing as well as green transformation of internal operations. For instance, banks in nations like Bangladesh, Brazil, Columbia and Indonesia have started practicing green banking relatively along the lines of the policy framework (Bahl, 2012 ; Rahman & Akhtar, 2016 ). Bank of Ceylon in its annual report of 2015 stated that all their services and goods are driven towards more technology-oriented platforms which helps in reduction of carbon footprints. Also, peoples bank has initiated a paradigm shift to its old model of banking (Oyegunle & Weber, 2015 ). Banks in China, Turkey, Mongolia, Vietnam, Indonesia, Kenya and Peru have also introduced green banking concepts like SmartGen with mobile and internet-oriented passbook free application, fortune branches being installed and initiation of smart zones (Scholtens, 2009 ; Bank of Ceylon, 2015 ; Herath & Herath, 2019 ).

Currently, Indian banks are seen being desirable towards entering global markets (Laskowska, 2018 ; Nuryakin & Maryati, 2020 ; Paramesswari, 2018 ), and it has become important that they recognize their environmental and social responsibilities (Prasanth et al., 2018 ; Sahi & Pahuja, 2020 ; Zhixia et al., 2018 ). As a result, green strategies have become prevalent, not only amongst smaller alternative and cooperative banks, but also amongst diversified financial service providers, asset management firms and insurance companies (Allen & Craig, 2016 ; Gopalakrishnan & Priya, 2020 ; Hossain et al., 2020 ; Kapoor et al., 2016 ).

2.2 Green banking initiatives in India

Green initiatives may be referred to as developing green products which consume less energy, and accordingly distribution, pricing and communication strategies follow. Peattie and Charter ( 1994 ) have defined green marketing as a comprehensive process of management which identify, anticipate and satisfy the needs of customers and society, in a fruitful and sustainable way.

Banking defines green marketing in a similar manner as other industries do. Evangelinos et al. ( 2009 ) defined green bank marketing as developing an innovative environment-friendly financial product like green loans that finance clean technology, and green strategies, like waste management programs and energy efficiency to augment banks’ green reputation and performance.

Green marketing by banks or green initiatives forms a favorable eco-friendly image that satisfies the customer’s green needs and green desires (Chang & Fong, 2010 ) and contributes towards sustainable development (Portney, 2008 ). Several banks are already implementing green banking, green strategies and building their green image to handle existing confrontation. Such green actions can help banks to procure environmental reputation and inculcate their environmental concern (Evangelinos et al., 2009 ; Lymperopoulos et al., 2012 ; Portney, 2008 ).

Green marketing in banks should address green methods and process (Kärnä et al., 2003 ) that suggests green communication also be a part of green initiatives. Evangelinos et al. ( 2009 ) suggest three aspects of green bank marketing in banking literature: lending decisions of banks should be based on environmental criteria; bank environmental management strategies; and developing environmental financial products. He suggested that “green” marketing refers to development of new green financial products that improves banks reputation and performance.

Lymperopoulos et al. ( 2012 ) empirically validated that green bank marketing which comprises of green product development (GPD), green corporate social responsibility (GCSR) and green internal processing (GIP) is a complex concept, is crucial for the bank’s green image (Hartmann et al., 2005 ) and critically contributes in developing customer loyalty and satisfaction (Chang & Fong, 2010 ).

Role of CSR in banks in creating Green brand image has not been explored much (Lymperopoulos et al., 2012 ). CSR is decision making in business, and it has ethical values, compliance with law and regards for environment, communities and people, communities attached to it. Banking relates to CSR with reference to cause-related marketing, ethical issues concerning minority and environment and quality of life (Donaldson & Dunfee, 2002 ). GCSR in banking has been emphasized by Scholtens ( 2009 ), as a socially responsible bank that safeguard savings that are financing environmental projects.

In the contemporary circumstances in market, financial service sector has been reshaped, demanding fresh marketing insight with an aim to provide instructions for successful practice. Going ecological has become a massive trend in the banking industry worldwide. The idea of green banking has encouraged banks to familiarize with paperless, technology driven goods and services while curtailing ecological impacts and performing their role as a corporate citizen on country’s development. The need of the hour is to understand the demand for green initiatives because the eventual success or even failures of these investments are influenced by apparent satisfaction of green consumers. They also assist banks to develop environmental reputation and concern, which is has become imperative today.

Several issues of green marketing like green corporate social responsibility, green product development and green internal processing are addressed by previous studies (Scholtens, 2009 ; Evangelinos et al., 2009 ; Lymperopoulos et al., 2012 ; Herath & Herath, 2019 ) and are long established by several experts, as measurements of Green banking initiatives. Additionally, the outcomes of several qualitative research underline the major contribution of GCSR as an accomplishment for green banks, thereby backing up several former studies (Grove et al., 1996 ; Kärnä et al., 2003 ). Green communications also form an important part of green initiatives as the success of implementation depends upon how well they are communicated to the masses. Lymperopoulos et al. ( 2012 ) also pointed out that environmental awareness can be included in green banking.

India lags other market economies that are in emerging stage in terms of distinctive sustainability policy for their banking practices. Ministry of Finance and RBI together are focusing on developing a policy framework specifically for Indian green banking sector (Roy, 2017 ; Kumar & Prakash, 2018 ). The present study has clubbed the Green banking initiatives of leading Indian private and public sector banks in Indian banking into three categories, viz. green product development, green corporate social responsibility and green internal process (Scholtens, 2009 ; Evangelinos et al., 2009 ; Lymperopoulos et al., 2012 ) as presented in Table 1 . Table 1 explains the three categories of Green banking initiatives, viz. GPD, GCSR and GIP, and different products introduced by different banks under each category.

2.2.1 Green product development

Green product development has actually become the major strategic consideration for several firms throughout the globe because of the ecological regulations and public awareness of eco-friendly practices (Nuryakin & Maryati, 2020 ; Paramesswari, 2018 ). Green product development can be defined as development of business loans for green logistics and waste management, renewable energy sources, loans granted to produce organic products, green mutual funds, stimulating purchase of hybrid cars and other green products, installing photovoltaic systems and investing in production of eco-friendly products (Lymperopoulos et al., 2012 ), green mortgages and green bonds (Campiglio, 2016 ; Kumar & Prakash, 2018 ) and climate fund (Jeucken, 2001 ; Scholtens, 2009 ; Islam et al., 2016 ; GRI G4-FSS1,8, EN6). GPD emphasizes on “end of pipe technology” where organizations are well aware of environmental issues via procedure of production and product design. As per Chen (2001), the product designed to minimize the use of non-renewable resource and avoid toxic materials and renewable resource during its whole life-cycle would be the most effective to display green technological development (Driessen et al., 2013 ; Fraccascia et al., 2018 ; Gopalakrishnan & Priya, 2020 ; Nuryakin & Maryati, 2020 ; Prasanth et al., 2018 ; Yan & Yazdanifard, 2014 ).

2.2.2 Green corporate social responsibility

Green corporate social responsibility (GCSR) can be described as the environmental aspect of CSR—the duty to cover the environmental implications of the company’s operations and the minimization of practices that might adversely affect the enjoyment of the country’s resources by future generations (Laskowska, 2018 ; Nuryakin & Maryati, 2020 ). It can be defined as development of community involvement program (GRI G4-26; Mitra & Schmidpeter, 2017 ; Hossain & Reaz2 007), charity and sponsoring (Jeucken, 2001 ; Scholtens, 2009 ; GRI G4-EC1; Islam et al., 2016 ; Shukla & Donovan, 2014 ) and health care and sanitation program (Hossain & Reaz, 2007 ; Narwal, 2007 ). Access points for financial services in low populated or remote areas of the country (GRI FSS 13; Kumar et al., 2015 ) improve access to financial services for disadvantaged people (GRI FSS 14; Hossain & Reaz, 2007 ; Sarma & Pais, 2011 ). GCSR can decrease business risk, rally reputation as well as afford opportunities for cost savings .  Thus, GCSR is no longer a luxury but a requirement . While much of the drive for sustainability has come from regulatory directives, research has shown that if implemented constructively, GCSR can drive business performance improvements in many areas ( Allen & Craig, 2016 ; Nuryakin & Maryati, 2020 ) .

2.2.3 Green internal process

Green internal process can be defined as relevant strategies for maximizing the utilization of bank’s resources and preserving energy such as saving paper and water, recycling and providing eco-friendly equipment; appropriate curriculum for personnel training to safeguard environment; and upgraded internal functions in to insulate the environment.

2.2.4 Challenges of implementing Green banking initiatives

Implementing Green banking initiatives in India involves a lot of problems. There is a lack of awareness amongst the customers and the bank employees about the concept of “green banking” and even if they are aware, the information they have is inaccurate (The Boston Consulting Group, 2009 ; Jayadatta & Nitin, 2017 ; Sharma et al., 2014 ; Maheshwari, 2014 ; Rastogi & Khan, 2015 ; Sindhu, 2015 ). A huge gap has been found in what banks want or try to spread and what people think of banks to be doing regarding green banking (Jayadatta & Nitin, 2017 ; The Boston Consulting Group, 2009 ). Green washing has led consumers to doubt towards environmental advertising and has led to increase in skepticism that has negative influence on green brand equity (Alniacik & Yilmaz, 2012 ; Shrum et al., 1995 ). It was found that almost three-fourth of people using online facilities provided by their banks were unaware of the term green banking or misunderstood it with digital banking (Sharma et al., 2014 ; Maheshwari, 2014 ; Rastogi & Khan, 2015 ; Sindhu, 2015 ). Awareness of green banking is especially less within middle and senior age groups (Sahoo et al., 2016 ). Henceforth, significant gap in terms of studying the impact of demographic exists.

Inclusive growth of economy requires a robust and healthy banking practices (Kumar & Prakash, 2018 ) Most of the activities of a green bank in India are focused on ATMs, internet banking, paperless banking, etc. (Biswas, 2011 ). It is also researched that Indian banks are not so well equipped to implement Green banking initiatives (Rajput et al., 2013 ), and they still have a long way to go (Kumar & Prakash, 2018 ). Reserve Bank of India is a major contributor in facilitating environmental policies. A developing country like India requires more thrust on the social dimension of banking and couples it with economic growth (UNEP FI, 2017 ). Limited Indian banks have advocated the green banking principles as per international standard. There is a need to improve regulatory framework (UNEP FI, 2011 ).

3 Outcomes of Green banking initiatives

3.1 green brand image.

Chang and Fong ( 2010 ) defined green corporate image as “the perceptions developed from the interaction among the institute, personnel, customers and the community that are linked to environmental commitments and environmental concerns”. If the green products of a company are reliable and stable, they converge with the environmental needs of consumer, enjoy excellent environmental performance and have green reputation that company will relish green image. According to Chen ( 2010 ), Green brand image is when a product is perceived by the customers as having green commitment and green concerns. It is accepted via its competence in green reputation, success in sustainable achievement and trustworthiness of environmental promises. Chen ( 2010 ) also endorsed that green marketing positively influences a company to obtain competitive advantages, enhance corporate image and product value and hunt for innovative opportunities in market and augment the product value with reference to information technology products. Hartmann et al. ( 2005 ) posit that an efficiently chalked out green positioning strategy can provide direction towards more appreciative brand perceptions.

In the banking studies, green bank image is related to bank superiority substantially and reputation in their environmental endeavor vis-a-vis competition (Lewis & Soureli, 2006 ). This clubbed with the impression of the customers plays an important role in describing Green brand image (Nguyen & LeBlanc, 2001 ). Further, green bank image can help in retaining the customers, winning back the lost and attracting new ones, thus leading to banks’ prosperity and future sustainability. Thus, it can be presumed that corporate image has a substantial impact on customer loyalty and achieving the fundamentals of green marketing (Chaudhuri, 1997 ; Chen & Chang, 2013 ; Lewis & Weigert, 1985 ; Mitchell et al., 1997 ).

3.2 Green trust

Rotter ( 1971 ) defined trust as the extent to which a party can entrust on another party’s word, statement or promise. Hart and Saunders ( 1997 ) believe that trust is the assurance that others would behave as is conventional based on integrity, ability and benevolence (Schurr & Ozanne, 1985 ), a degree of willingness to believe another party based on ability, reliability and benevolence (Ganesan, 1994 ). Green trust is a willingness to rely on a product, brand or service or expectation arising out of its ability and credibility because of its environmental performance (Chen, 2010 ). Prior research has shown a positive relationship between trust and long-term consumer behavior (Lee et al., 2011 ) and purchase intentions (Harris & Goode, 2010 ; Schlosser et al., 2006 ) and is an antecedent of the same (Van der Heijden et al., 2003 ). Chen and Chang ( 2013 ) endorse that green initiatives can enhance customer trust and their willingness to purchase a product or service (Gefen & Straub, 2004 ).

Henceforth, it can be concluded that Green banking initiatives will have positive influence on Green trust and customers’ green expectations. However, exaggerating the green performance can also lead to reluctance of customers to trust (Kalafatis et al., 1999 ). For a bank to gain Green trust of its customer, its environmental performance, expectations and promises should be reliable, dependable and trustworthy (Chen, 2010 ); more information about the “greenness” of product should be shared with stakeholders (Chen & Chang, 2013 ); else it can give rise to mistrust (Jain & Kaur, 2004 ). Table 2 summarizes the various items of the major constructs of the study, viz. Green banking initiatives, Green brand image and Green trust.

4 Proposed framework

This research develops a conceptual framework (Fig.  1 ) that illustrates the impact of Green banking initiatives on Green brand image and Green trust. Green banking initiatives consist of three items, viz. green product development, green corporate social responsibility and green internal process (Lymperopoulos et al., 2012 ). The outcomes of Green banking initiatives are Green brand image measured by four items in the scale by Chen ( 2010 ) and Green trust measured by five items in the scale given by (Chen & Chang, 2013 ) (Table 2 ).

Conceptual model of Green banking initiatives

Green banking initiatives positively influence Green brand image (Lymperopoulos et al., 2012 ), and Green banking initiatives enhance customer trust and their willingness to purchase a product or service (Gefen & Straub, 2004 ).

5 Methodology and case study

As mentioned before, there is dearth of extensive study on green banking in India. Henceforth, the need for exploratory research is realized and chosen for the present study. Qualitative research provides a deep-seated understanding of the experience or case under observation and study by illuminating uncovering loosely connected insights and taking forward the casual relationship. Use of qualitative research is more apt for formulization and theory dissemination in the background when not much is public about the elemental variance. According to Eisenhardt ( 1989 ), developing a case study method which is based on theory is the favored investigation technique which assist not only in testing but also provoke innovative policy in new arenas.

The present analysis is based on multiple case study where the same phenomenon is investigated in multiple situations. However, the multiple cases shall be selected in such a careful manner so that it either anticipates analogous outcome or anticipates contradictory outcome for anticipated inference (Yin, 2003 ). The above-mentioned twin conditions are addressed in the present study by taking into consideration more than one branch of the same bank and branches from different banks. Henceforth, the findings obtained from analysis of each case from contrasting groups (between State bank of India (SBI), Punjab National Bank (PNB), Bank of Baroda (BOB), Canara Bank, ICICI Bank Ltd, HDFC Bank Ltd, Axis Bank Ltd, Kotak Mahindra Bank, IndusInd Bank, YES Bank, IDFC Group, IDBI) were regarded as object of comparison and the results from each case from similar group (amongst three branches of SBI or three branches of PNB) are findings which further exaggerate the understanding of Green banking initiatives of Indian banks.

In comparison to a single case study, multiple case study provides more sturdy, persuasive and conclusive results. Furthermore, the findings from multiple case study can be hypothesized to a larger extent and collaborate in theory building. Henceforth, a study based on multiple case study is more accurate, logical, and sound (Ray & Sharma, 2019 ). The findings accomplished from multiple case study method are more robust and trustworthy (Baxter & Jack, 2008 ). They allow for a comprehensive development of research questions and academic transformation. The results validate the described complementary and comparative findings to enrich the knowledge base of green banking.

5.1 Exploratory interviews

As the study is exploratory in nature, the research questions focused on what (do you […], e.g., believe?), how (do you […], e.g., feel?), why (do you […], e.g., believe?), in contrast to how much and how many and other quantifiable question. Exploratory interviews were found to be more fruitful technique of providing relevant information deemed necessary for developing a new theory (Amaratunga et al., 2002 ; De Ruyter & Scholl, 1998 ). Several probing questions like “what are the Green banking initiatives used by your bank?”, “what are the problems faced in communicating Green banking initiatives?” …….” Were asked to reveal as much information as possible. The benefit of asking such practical questions was that they provided a structure for reference and conceded the researcher to explore deeper and get analytical. Laddering and funneling techniques were used (Eisenhardt & Graebner, 2007 ; Kvale & Brinkmann, 2009 ) to discover the hidden meaning. The questions were semistructured so had flexibility of words and sequence guided by interviewee’s response. Divergent themes and subthemes were explored dictated by interviewee’s interest and expertise. The focus of the conversation was on green initiatives, their impact on Green brand image and Green trust. This directed the study to conduct interviews in the form of conversation, which were deemed apt for the study’s exploratory nature. It was also considered relevant to conduct detailed analysis (Flick, 2009 ).

5.2 Data collection

Exploratory research design has been used in the present study, and data have been collected by interviewing 36 middle to senior level bank employees from 12 public and private sector banks. Twelve banks that were targeted were State Bank of India (SBI), Punjab National Bank (PNB), Bank of Baroda (BOB), Canara Bank, ICICI Bank Ltd, HDFC Bank Ltd, Axis Bank Ltd, Kotak Mahindra Bank, IndusInd Bank, YES Bank, IDFC Group, IDBI from Delhi NCR region. From each bank three middle-level managers were selected using purposive sampling and were interviewed using semistructured questionnaire method. The chosen respondents with their knowledge and expertise answered the semistructured questionnaire, and this helped in gathering critical points and in-depth knowledge of different aspects of green banking. The theoretical insights that emerged increased the likelihood to expand based on emergent theories (Baker, 2002 ; Eisenhardt & Graebner, 2007 ). As not much research has been done in green banking in India, if analysis had considered a sample up to twelve for conducting in-depth interviews it was considered sufficient (Carson et al., 2001 ). However, this investigation conducted in-depth semistructured interviews with 36 banking sector employees. The detailed profile of the respondents is provided in Table 3 .

The details of the interview were duly recorded and were written on paper. The interview lasted for 50 min on an average, varying from 30 to 90 min (total number of hours exceeding 30 h). Interviews were conducted face to face, and each interview was classified into tables encompassing the most relevant headings under research (as explained earlier), to organize the data. This phenomenon focused attention on distinctive opinions and segregated those from customary perspective shared. Repetitive and interpreted logic produced strong hypothesis development. With the help of in-text, entwined with germane literature, the liaison between factual documentation and emerging theory was established (Amaratunga et al., 2002 ; Eisenhardt & Graebner, 2007 ).

5.3 Data analysis

After reaching the point of exhaustion when no contribution was done by new interviews, data analysis was done. The data were analyzed based on conceptual framework (Fig.  1 ) once interview material was transcripted. Thereafter, process of data analysis was initiated wherein for each item in the interview detailed content analysis was performed (Flick, 2009 ) to remove the crucial facets. It was followed by an interesting exercise of highlighting the cut-outs and freezing the nucleus statements in association with the conceptual framework in Fig.  1 (Saldaña, 2012 ). Characterization was performed for each interview, cut-outs found intriguing were underlined, and further important statements were frozen in association with the conceptual framework (Saldaña, 2012 ). A characterization emerged out of each interview. Then intensity analysis was performed wherein excellent responses were analyzed further to compare the phenomenon under study.

This step involved following robust quality criteria. Every phase was documented, memos were critically written, and motivation for each interpretation was worked upon. Coding of the interview took place in two cycles, and the crucial facets of the findings were assigned to the major categories of Green banking initiatives, Green brand image and Green trust. Next, the extensive interview material was immersed as it was private investigation of an exclusive interview. The objective of such technique was to point at the trends emerging and to reinforce them all with fitting justifications. In summation, demonstration was for the main constructs explained at the time of interviews in a pattern (i.e., putting together coding cycles) (Fig.  1 ). Consequently, the indicators were categorized. Content analysis and topic-based analysis together justified and verified the authenticity of the analysis.

The qualitative data for the study were collected with the help of in-depth personal interviews conducted with the bank employees. The data developed thereafter provided relevant insight. Numerous green marketing issues, such as GPD and GIP already addressed before by previous research (Evangelinos et al., 2009 ; Lymperopoulos et al., 2012 ), were confirmed as components of green marketing by the practitioners. The findings of qualitative analysis conducted in the study highlighted the role of GCSR as a crucial factor for success of green bank marketing (Grove et al., 1996 ; Kärnä et al., 2003 ; Lymperopoulos et al., 2012 ).

6 Findings and discussion

The present study aims to provide answer to the following research questions:

The process adopted in the paper is depicted with the help of flowchart in Fig.  2 . The study begins with the introduction and now has moved to the findings and discussions by answering the research questions identified in the beginning of the study.

Workflow of the research paper

The Green banking initiatives in the paper are divided into three major categories: green products development, green corporate social responsibility and green internal process. They are further summarized in detail in Table 1 along with different products introduced under different heads by different banks under consideration. All the 36 respondents agreed that the twelve public sector and private sector banks are using these Green banking initiatives.

One branch manager of a leading public sector bank stated: The bank has come up with several green products and services like green loans/green financing of energy efficient projects, promote renewable energy, green vehicle finance, loans for constructing green buildings etc .

Another branch manager stated: My bank is involved in several green corporate social responsibility activities as a part of green initiatives like tree plantation campaigns, maintenance of parks, promoting environmental literacy etc .

One of the regional managers commented: Bank is implementing responsible waste management disposal systems, rainwater harvesting, use of more daylight, using emails and internal network communication instead of paper-based documentation.

Another AGM said: Implementing green banking has always been a major issue but it plays an important role in the development of a developing nation like India .

Majority of the bank employees agreed that now both public and private sector banks are taking steps to implement Green banking initiatives. They also commented about the reputation risks involved from financing environmentally objectionable projects (Sahi & Pahuja, 2020 ; Zhixia et al., 2018 ).

In a country like India with literacy rate of 70% on an average, green banking is still at a nascent stage and desired results have not been achieved (Kumar & Prakash, 2018 ). The analysis revealed that there were multifold reasons attributed to it. The bank employees provided very valuable and honest insight during the semistructured interviews.

One of the regional managers commented: People have trust issue with green goods and services. Most of the customers are uncomfortable adopting new tools and technologies.

Branch manager said: Many customers are not aware of several green tools and technologies resulting in no use or less use of them .

Another commented: Elderly and uneducated people are less adaptable towards green products and services.

There were several other comments as mentioned below:

Staff training is a major task as few older staff are reluctant towards the change.

Green goods and services increase bank’s cost at least initially though reduces administrative cost in the long run.

The major problem bank faces in this process is of customers not accepting the online transactions happily.

Customers are skeptical towards safety in transactions undertaken online; however, educated people easily adopt green technologies.

Majority of the bank employees agreed that a proactive way of future sustainability is Green banking, but banks in India are running far behind their counterparts from developed nations because of lack of education, lack of awareness and lack of preparedness of Indian banks to implement green initiatives (Jayadatta & Nitin, 2017 ; The Boston Consulting Group, 2009 ). However, there was a consensus that a lot needs be done till green banking percolate to grassroots level and this was not possible till all stakeholders, i.e., government, bankers and customers work in union to achieve it (Kumar & Prakash, 2018 ).

Green trust is a willingness to rely on a product, brand or service or expectation arising out of its environmental performance. The Green banking initiatives if successfully explained and implemented will enhance customer’s trust in bank and will positively influence their purchasing decisions.

One of the bank managers stated: Bank’s priority must be to make customers do everything themselves digitally without being dependent on bank. This will increase their confidence and enhance their trust on the bank.

Another bank employee stated: My bank undertakes several green corporate social responsibility activities like tree plantation, maintenance of parks etc . They enhance our reputation and reliability.

Regional manager said: One of our customers told me that he participated in the marathon sponsored by our bank. He very proudly told other participants that he has account in our bank, and we are very committed to the environmental cause.

Another employee stated: One customer came to me and said that he read in the newspaper that our bank is a signatory to UNEP F1 and adhere to UN Global Compact Principles. He said that he was very much impressed that our bank keeps promises and commitments for environmental protection.

Hence, based on comments received it can be affirmatively concluded that Green banking initiatives in the form of green products and services, green corporate social responsibility and green internal process can go a long way in creating Green trust of all stakeholders (Chen, 2010 ).

Researchers studied the relation amid green banking and Green brand image resulting to the conclusion that a positive relation actually exists amid the banks undertaking Green banking initiatives and the development that takes place in terms of improving the banks brand image (Chang & Fong, 2010 ; Hartmann et al., 2005 ; Lymperopoulos et al., 2012 ).

One manager stated: Green initiatives have influenced all our eco-friendly and environmentally concerned consumers and they through positive word of mouth have augmented bank’s green image within the society.

Regional manager Commented: Steps taken to create environmental awareness has created Green brand image amongst our ecofriendly customers. This in future will be a driver of satisfaction and loyalty. Bank green corporate social responsibility initiatives like sponsorship for protection of wildlife, development of school fees collection modules etc . augment the banks green image.

One bank employee said: One of the customers told me that he saw two ambulances donated by this bank outside an eye hospital. A slogan on environmental protection was painted on the ambulance. He was very touched. His impression of our bank’s reputation got enhanced.

The above reviews guide the researchers to conclude that Green banking initiatives in the form of green products and services, green corporate social responsibility and green internal process contribute towards creation of Green brand image of the bank (Chaudhuri, 1997 ; Chen & Chang, 2013 ; Lewis & Weigert, 1985 ; Mitchell et al., 1997 ).

On the basis of content analysis in Table 4 , it can be concluded that 63% of the total respondents were of view that their bank indulges in development of several green banking products and services; 53% of the bankers said that their bank incorporates green internal processes in their daily activities; 78% respondents said that their bank undertakes several GCSR actions like marathon for promoting sustainability, reduction of carbon footprints, green loans, green mortgages etc.; and 22% of respondents were of view that their bank still has a long way to go for fulfilling its green corporate social responsibilities. Though 84% of bankers believe that their bank is concerned as a benchmark for ecological commitment, 16% bankers said that their bank is far away from setting a standard for Green banking initiatives. Majority, i.e., 70%, of bankers feel that their bank is very professional when it comes to environmental protection, but 30% said that their bank is still an amateur in undertaking green initiatives and thereby fails to embark on environmental protection. Though when it comes to fulfillment of ecological performance and success in the same, half of the respondents agree and half disagree to this fact. Majority of respondents, i.e., 63%, said that their bank undertakes many actions to build its establishment towards environmental concern and approximately same, i.e., 65% bankers also said that their bank seems to be trustworthy when it comes to environmental argument that it puts amongst its customers. A widely held belief observed amongst bankers was regarding reliability of bank’s environmental commitments, to which 84% agreed and, merely 16% denied. Same results were attained when it came to dependability on the bank’s environmental performance. Even though bankers feel that their banks try and perform as much as possible towards ecological concerns, and even 63% felt that their bank keeps its promises for environmental performance, yet majority of them feel that expectations are yet not fulfilled and almost all the bankers were of view that banks face a lot of challenges like difficulty in gaining trust, lack of ease with digital forms, cybercrimes, hacking risks, etc., while implementing green initiatives. Results of content analysis are also depicted using bar graphs in Fig.  3 .

Results of the content analysis using bar graphs

7 Conclusions

To facilitate the market transformation demanded in Paris agreement, green banks play a critical role to meet the goal of restricting global warming (Ihlen, 2009 ; Kolk & Pinkse, 2005 ; Miah et al., 2020 ). Banks needs to apply morality of sustainability and responsibility to their business model. By adopting the environmental factors in their lending activities, banks can gain public trust and also fulfill their responsibility towards the society. Green banking, if implemented sincerely, will act as an effective measure for attaining people’s trust and building bank’s brand image (Chen, 2010 ).

Countries like USA, UK, Australia, Japan and Malaysia have embedded Green banking initiatives, guidelines and principles in their banking system (Meng et al., 2019 ; Thompson & Cowton, 2004 ); however, India has a long way to go vis-a-vis their developed counterparts (Scholtens, 2009 ; Bank of Ceylon, 2015 ; Herath & Herath, 2019 ) and require strong motivation and reinforcement to do so. In such a backdrop, the present study has relevant theoretical, social and managerial implications.

The present study proposed conceptual model of Green banking initiatives in Fig.  1 with three antecedents of Green banking initiatives, viz. green products development, green corporate social responsibility and green internal process with two green banking outcomes: Green brand image and Green trust with themes and dimensions as described in Table 2 . Based on the findings of semistructured interviews and discussions; thereafter, the proposed relationship in the conceptual model was appropriately concluded. This investigation highlights the role of Green banking initiatives in restoring customer trust through enhanced green image. The study has successfully answered all the four research questions posed in the beginning of the study.

In response to RQ1, the study suggests that majority of public and private sector banks are implementing Green banking initiatives in the form of Green product development like Green loans, green financing, green mortgages, loans for green construction, etc.; Green corporate social responsibility like green credit cards, internet banking, green savings account, payment of school fees through ATM, solar ATM, green CDs, green awareness programs; and green internal process like use of more daylight, employee training on green initiatives, conducting energy audits, using internal network communication (Herath & Herath, 2019 ; Lymperopoulos et al., 2012 ; Sudhalaksmi & Chinnadorai, 2014 ).Quantitative analysis revealed that 63% of the total respondents were of view that their bank indulges in development of several green banking products and services; 53% of the bankers said that their bank incorporates green internal processes in their daily activities; and 78% respondents said that their bank undertakes several GCSR.

The study revealed very valid information regarding the major challenges for Indian banks towards “going green”. It was found that there are lack of awareness, lack of education and presence of green washing (The Boston Consulting Group, 2009 ; Jayadatta & Nitin, 2017 ; Shrum et al., 1995 ; Alniacik & Yilmaz, 2012 ; Sharma et al., 2014 ; Maheshwari, 2014 ; Rastogi & Khan, 2015 ; Sindhu, 2015 ) because of which Indian banks were not able to meet international standard. Need for improved regulatory framework and collaborated efforts of all stakeholders was also found imperative in achieving the required goals (Miah et al., 2020 ). Previous studies clearly point out towards multi-stakeholder involvement in facilitating green building adoption (Bukhari et al., 2020 ).

Bank employees revealed that engaging in green corporate social responsibility activities like tree plantation, organizing marathons, undertaking green internal processes like reducing paper usage, using digital banking safely, launching green counters and green credit cards all enhance consumer’s trust in green activities of banks and create Green trust (Chen, 2010 ; Lymperopoulos et al., 2012 ; Hossain et al., 2020 ).

The study revealed a positive relationship between Green banking initiatives and Green brand image. The bank employees confirmed that eco-friendly consumers were very proud of Green banking initiatives and also created positive word of mouth that helped in creation of Green brand image that helps in achieving customer loyalty and the fundamentals of green marketing (Chaudhuri, 1997 ; Chen & Chang, 2013 ; Lewis & Weigert, 1985 ; Mitchell et al., 1997 ).

On the basis of in-depth interviews, the study further concludes that 63% of the total respondents were of view that their bank indulges in development of several green banking products and services; 53% of the bankers said that their bank incorporates green internal processes in their daily activities; and 78% respondents said that their bank undertakes several green corporate social responsibility initiatives. This investigation further highlights that more than 60% respondents believed that Green banking initiatives have positive role in restoring customer trust through enhanced green image.

8 Suggestions and implications of the study

The theoretical implication of the present research is to validate using qualitative research the positive relationship between Green banking initiatives, Green trust and Green brand image of the Indian banks. The semistructured interview of thirty-six middle- to senior-level bank managers of twelve banks has very lucidly thrown light on the challenges and the proposed conceptual framework comprising of three constructs, viz. Green banking initiatives, Green trust and Green brand image. With dearth of studies on green banking in India, the present qualitative study makes valuable contribution to the body of knowledge and paves way for future research in green banking for sustainable development.

The present study’s managerial implications are wide ranging. The investigation clearly states that if Green banking initiatives are implemented effectively, augmenting environmental reputation and reinforcing environmental concern will no longer be a utopia. So, through efficient resource planning of green activities, new and interesting opportunities can be created by the bank which can boost their prominence and help to win trust of current and prospective customers. The study will motivate the banking sector to be engaged in green corporate social responsibility as “social banking” is an important aspect of “green banking” and use green internal process to create awareness amongst the divergent stakeholders. The study has great relevance for environmentalist, policy makers and all stakeholders in developing effective and efficient green banking strategies.

9 The limitations and directions for future studies

The proposed relationship in this qualitative study can be further validated quantitatively, and the impact of demographics on it can also be investigated. The study has been conducted in Delhi NCR region in India, and an exhaustive study in different countries at different stages of development can provide valuable insight. The proposed framework can also be studied from the point of view of other stakeholders apart from bank employees.

The study has very placidly explained how use of green initiatives by banks can enhance Green brand image and solidify trust with stakeholders. The research results provide relevant and divergent insights into government, strategist and academician to chalk out effective green banking strategies for “green economy”. The State of Green Bank Report ( 2020 ) also declares that for a sustainable economic recovery during the global COVID 19 crises as well as for reducing emission before 2050 “climate-resilient green banks” are the need of the hour.

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Sharma, M., Choubey, A. Green banking initiatives: a qualitative study on Indian banking sector. Environ Dev Sustain 24 , 293–319 (2022). https://doi.org/10.1007/s10668-021-01426-9

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Research queries monetary policy ability to curb financial crises

“leaning against the wind” is unlikely to work, new york fed paper argues.

• By Riley Steward
• 13 May 2024
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Using monetary policy to fight budding financial instability causes a large downturn risk to growth, say researchers with the Federal Reserve Bank of New York.

The researchers recommend central banks use macro-prudential policies to combat financial instability.

“A tighter path of monetary policy in 2003–05 would have increased the risk of adverse real outcomes three to four years ahead, especially if the tightening had been large or rapid,” they write. “We find that downside risk to growth

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Female labor force participation

Across the globe, women face inferior income opportunities compared with men. Women are less likely to work for income or actively seek work. The global labor force participation rate for women is just over 50% compared to 80% for men. Women are less likely to work in formal employment and have fewer opportunities for business expansion or career progression. When women do work, they earn less. Emerging evidence from recent household survey data suggests that these gender gaps are heightened due to the COVID-19 pandemic.

Women’s work and GDP

Women’s work is posited to be related to development through the process of economic transformation.

Levels of female labor force participation are high for the poorest economies generally, where agriculture is the dominant sector and women often participate in small-holder agricultural work. Women’s participation in the workforce is lower in middle-income economies which have much smaller shares of agricultural activities. Finally, among high-income economies, female labor force participation is again higher, accompanied by a shift towards a service sector-based economy and higher education levels among women.

This describes the posited  U-shaped relationship  between development (proxied by GDP per capita) and female labor force participation where women’s work participation is high for the poorest economies, lower for middle income economies, and then rises again among high income economies.

This theory of the U-shape is observed globally across economies of different income levels. But this global picture may be misleading. As more recent studies have found, this pattern does not hold within regions or when looking within a specific economy over time as their income levels rise.

In no region do we observe a U-shape pattern in female participation and GDP per capita over the past three decades.

Structural transformation, declining fertility, and increasing female education in many parts of the world have not resulted in significant increases in women’s participation as was theorized. Rather, rigid historic, economic, and social structures and norms factor into stagnant female labor force participation.

Historical view of women’s participation and GDP

Taking a historical view of female participation and GDP, we ask another question: Do lower income economies today have levels of participation that mirror levels that high-income economies had decades earlier?

The answer is no.

This suggests that the relationship of female labor force participation to GDP for lower-income economies today is different than was the case decades past. This could be driven by numerous factors -- changing social norms, demographics, technology, urbanization, to name a few possible drivers.

Gendered patterns in type of employment

Gender equality is not just about equal access to jobs but also equal access for men and women to good jobs. The type of work that women do can be very different from the type of work that men do. Here we divide work into two broad categories: vulnerable work and wage work.

The Gender gap in vulnerable and wage work by GDP per capita

Vulnerable employment is closely related to GDP per capita. Economies with high rates of vulnerable employment are low-income contexts with a large agricultural sector. In these economies, women tend to make up the higher share of the vulnerably employed. As economy income levels rise, the gender gap also flips, with men being more likely to be in vulnerable work when they have a job than women.

From COVID-19 crisis to recovery

The COVID-19 crisis has exacerbated these gender gaps in employment. Although comprehensive official statistics from labor force surveys are not yet available for all economies,  emerging studies  have consistently documented that working women are taking a harder hit from the crisis. Different patterns by sector and vulnerable work do not explain this. That is, this result is not driven by the sectors in which women work or their higher rates of vulnerable work—within specific work categories, women fared worse than men in terms of COVID-19 impacts on jobs.

Among other explanations is that women have borne the brunt of the increase in the demand for care work (especially for children). A strong and inclusive recovery will require efforts which address this and other underlying drivers of gender gaps in employment opportunities.

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Cultural Relativity and Acceptance of Embryonic Stem Cell Research

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There is a debate about the ethical implications of using human embryos in stem cell research, which can be influenced by cultural, moral, and social values. This paper argues for an adaptable framework to accommodate diverse cultural and religious perspectives. By using an adaptive ethics model, research protections can reflect various populations and foster growth in stem cell research possibilities.

INTRODUCTION

Stem cell research combines biology, medicine, and technology, promising to alter health care and the understanding of human development. Yet, ethical contention exists because of individuals’ perceptions of using human embryos based on their various cultural, moral, and social values. While these disagreements concerning policy, use, and general acceptance have prompted the development of an international ethics policy, such a uniform approach can overlook the nuanced ethical landscapes between cultures. With diverse viewpoints in public health, a single global policy, especially one reflecting Western ethics or the ethics prevalent in high-income countries, is impractical. This paper argues for a culturally sensitive, adaptable framework for the use of embryonic stem cells. Stem cell policy should accommodate varying ethical viewpoints and promote an effective global dialogue. With an extension of an ethics model that can adapt to various cultures, we recommend localized guidelines that reflect the moral views of the people those guidelines serve.

Stem cells, characterized by their unique ability to differentiate into various cell types, enable the repair or replacement of damaged tissues. Two primary types of stem cells are somatic stem cells (adult stem cells) and embryonic stem cells. Adult stem cells exist in developed tissues and maintain the body’s repair processes. [1] Embryonic stem cells (ESC) are remarkably pluripotent or versatile, making them valuable in research. [2] However, the use of ESCs has sparked ethics debates. Considering the potential of embryonic stem cells, research guidelines are essential. The International Society for Stem Cell Research (ISSCR) provides international stem cell research guidelines. They call for “public conversations touching on the scientific significance as well as the societal and ethical issues raised by ESC research.” [3] The ISSCR also publishes updates about culturing human embryos 14 days post fertilization, suggesting local policies and regulations should continue to evolve as ESC research develops. [4]  Like the ISSCR, which calls for local law and policy to adapt to developing stem cell research given cultural acceptance, this paper highlights the importance of local social factors such as religion and culture.

I.     Global Cultural Perspective of Embryonic Stem Cells

Views on ESCs vary throughout the world. Some countries readily embrace stem cell research and therapies, while others have stricter regulations due to ethical concerns surrounding embryonic stem cells and when an embryo becomes entitled to moral consideration. The philosophical issue of when the “someone” begins to be a human after fertilization, in the morally relevant sense, [5] impacts when an embryo becomes not just worthy of protection but morally entitled to it. The process of creating embryonic stem cell lines involves the destruction of the embryos for research. [6] Consequently, global engagement in ESC research depends on social-cultural acceptability.

a.     US and Rights-Based Cultures

In the United States, attitudes toward stem cell therapies are diverse. The ethics and social approaches, which value individualism, [7] trigger debates regarding the destruction of human embryos, creating a complex regulatory environment. For example, the 1996 Dickey-Wicker Amendment prohibited federal funding for the creation of embryos for research and the destruction of embryos for “more than allowed for research on fetuses in utero.” [8] Following suit, in 2001, the Bush Administration heavily restricted stem cell lines for research. However, the Stem Cell Research Enhancement Act of 2005 was proposed to help develop ESC research but was ultimately vetoed. [9] Under the Obama administration, in 2009, an executive order lifted restrictions allowing for more development in this field. [10] The flux of research capacity and funding parallels the different cultural perceptions of human dignity of the embryo and how it is socially presented within the country’s research culture. [11]

b.     Ubuntu and Collective Cultures

African bioethics differs from Western individualism because of the different traditions and values. African traditions, as described by individuals from South Africa and supported by some studies in other African countries, including Ghana and Kenya, follow the African moral philosophies of Ubuntu or Botho and Ukama , which “advocates for a form of wholeness that comes through one’s relationship and connectedness with other people in the society,” [12] making autonomy a socially collective concept. In this context, for the community to act autonomously, individuals would come together to decide what is best for the collective. Thus, stem cell research would require examining the value of the research to society as a whole and the use of the embryos as a collective societal resource. If society views the source as part of the collective whole, and opposes using stem cells, compromising the cultural values to pursue research may cause social detachment and stunt research growth. [13] Based on local culture and moral philosophy, the permissibility of stem cell research depends on how embryo, stem cell, and cell line therapies relate to the community as a whole. Ubuntu is the expression of humanness, with the person’s identity drawn from the “’I am because we are’” value. [14] The decision in a collectivistic culture becomes one born of cultural context, and individual decisions give deference to others in the society.

Consent differs in cultures where thought and moral philosophy are based on a collective paradigm. So, applying Western bioethical concepts is unrealistic. For one, Africa is a diverse continent with many countries with different belief systems, access to health care, and reliance on traditional or Western medicines. Where traditional medicine is the primary treatment, the “’restrictive focus on biomedically-related bioethics’” [is] problematic in African contexts because it neglects bioethical issues raised by traditional systems.” [15] No single approach applies in all areas or contexts. Rather than evaluating the permissibility of ESC research according to Western concepts such as the four principles approach, different ethics approaches should prevail.

Another consideration is the socio-economic standing of countries. In parts of South Africa, researchers have not focused heavily on contributing to the stem cell discourse, either because it is not considered health care or a health science priority or because resources are unavailable. [16] Each country’s priorities differ given different social, political, and economic factors. In South Africa, for instance, areas such as maternal mortality, non-communicable diseases, telemedicine, and the strength of health systems need improvement and require more focus. [17] Stem cell research could benefit the population, but it also could divert resources from basic medical care. Researchers in South Africa adhere to the National Health Act and Medicines Control Act in South Africa and international guidelines; however, the Act is not strictly enforced, and there is no clear legislation for research conduct or ethical guidelines. [18]

Some parts of Africa condemn stem cell research. For example, 98.2 percent of the Tunisian population is Muslim. [19] Tunisia does not permit stem cell research because of moral conflict with a Fatwa. Religion heavily saturates the regulation and direction of research. [20] Stem cell use became permissible for reproductive purposes only recently, with tight restrictions preventing cells from being used in any research other than procedures concerning ART/IVF.  Their use is conditioned on consent, and available only to married couples. [21] The community's receptiveness to stem cell research depends on including communitarian African ethics.

c.     Asia

Some Asian countries also have a collective model of ethics and decision making. [22] In China, the ethics model promotes a sincere respect for life or human dignity, [23] based on protective medicine. This model, influenced by Traditional Chinese Medicine (TCM), [24] recognizes Qi as the vital energy delivered via the meridians of the body; it connects illness to body systems, the body’s entire constitution, and the universe for a holistic bond of nature, health, and quality of life. [25] Following a protective ethics model, and traditional customs of wholeness, investment in stem cell research is heavily desired for its applications in regenerative therapies, disease modeling, and protective medicines. In a survey of medical students and healthcare practitioners, 30.8 percent considered stem cell research morally unacceptable while 63.5 percent accepted medical research using human embryonic stem cells. Of these individuals, 89.9 percent supported increased funding for stem cell research. [26] The scientific community might not reflect the overall population. From 1997 to 2019, China spent a total of $576 million (USD) on stem cell research at 8,050 stem cell programs, increased published presence from 0.6 percent to 14.01 percent of total global stem cell publications as of 2014, and made significant strides in cell-based therapies for various medical conditions. [27] However, while China has made substantial investments in stem cell research and achieved notable progress in clinical applications, concerns linger regarding ethical oversight and transparency. [28] For example, the China Biosecurity Law, promoted by the National Health Commission and China Hospital Association, attempted to mitigate risks by introducing an institutional review board (IRB) in the regulatory bodies. 5800 IRBs registered with the Chinese Clinical Trial Registry since 2021. [29] However, issues still need to be addressed in implementing effective IRB review and approval procedures.

The substantial government funding and focus on scientific advancement have sometimes overshadowed considerations of regional cultures, ethnic minorities, and individual perspectives, particularly evident during the one-child policy era. As government policy adapts to promote public stability, such as the change from the one-child to the two-child policy, [30] research ethics should also adapt to ensure respect for the values of its represented peoples.

Japan is also relatively supportive of stem cell research and therapies. Japan has a more transparent regulatory framework, allowing for faster approval of regenerative medicine products, which has led to several advanced clinical trials and therapies. [31] South Korea is also actively engaged in stem cell research and has a history of breakthroughs in cloning and embryonic stem cells. [32] However, the field is controversial, and there are issues of scientific integrity. For example, the Korean FDA fast-tracked products for approval, [33] and in another instance, the oocyte source was unclear and possibly violated ethical standards. [34] Trust is important in research, as it builds collaborative foundations between colleagues, trial participant comfort, open-mindedness for complicated and sensitive discussions, and supports regulatory procedures for stakeholders. There is a need to respect the culture’s interest, engagement, and for research and clinical trials to be transparent and have ethical oversight to promote global research discourse and trust.

d.     Middle East

Countries in the Middle East have varying degrees of acceptance of or restrictions to policies related to using embryonic stem cells due to cultural and religious influences. Saudi Arabia has made significant contributions to stem cell research, and conducts research based on international guidelines for ethical conduct and under strict adherence to guidelines in accordance with Islamic principles. Specifically, the Saudi government and people require ESC research to adhere to Sharia law. In addition to umbilical and placental stem cells, [35] Saudi Arabia permits the use of embryonic stem cells as long as they come from miscarriages, therapeutic abortions permissible by Sharia law, or are left over from in vitro fertilization and donated to research. [36] Laws and ethical guidelines for stem cell research allow the development of research institutions such as the King Abdullah International Medical Research Center, which has a cord blood bank and a stem cell registry with nearly 10,000 donors. [37] Such volume and acceptance are due to the ethical ‘permissibility’ of the donor sources, which do not conflict with religious pillars. However, some researchers err on the side of caution, choosing not to use embryos or fetal tissue as they feel it is unethical to do so. [38]

Jordan has a positive research ethics culture. [39] However, there is a significant issue of lack of trust in researchers, with 45.23 percent (38.66 percent agreeing and 6.57 percent strongly agreeing) of Jordanians holding a low level of trust in researchers, compared to 81.34 percent of Jordanians agreeing that they feel safe to participate in a research trial. [40] Safety testifies to the feeling of confidence that adequate measures are in place to protect participants from harm, whereas trust in researchers could represent the confidence in researchers to act in the participants’ best interests, adhere to ethical guidelines, provide accurate information, and respect participants’ rights and dignity. One method to improve trust would be to address communication issues relevant to ESC. Legislation surrounding stem cell research has adopted specific language, especially concerning clarification “between ‘stem cells’ and ‘embryonic stem cells’” in translation. [41] Furthermore, legislation “mandates the creation of a national committee… laying out specific regulations for stem-cell banking in accordance with international standards.” [42] This broad regulation opens the door for future global engagement and maintains transparency. However, these regulations may also constrain the influence of research direction, pace, and accessibility of research outcomes.

e.     Europe

In the European Union (EU), ethics is also principle-based, but the principles of autonomy, dignity, integrity, and vulnerability are interconnected. [43] As such, the opportunity for cohesion and concessions between individuals’ thoughts and ideals allows for a more adaptable ethics model due to the flexible principles that relate to the human experience The EU has put forth a framework in its Convention for the Protection of Human Rights and Dignity of the Human Being allowing member states to take different approaches. Each European state applies these principles to its specific conventions, leading to or reflecting different acceptance levels of stem cell research. [44]

For example, in Germany, Lebenzusammenhang , or the coherence of life, references integrity in the unity of human culture. Namely, the personal sphere “should not be subject to external intervention.” [45]  Stem cell interventions could affect this concept of bodily completeness, leading to heavy restrictions. Under the Grundgesetz, human dignity and the right to life with physical integrity are paramount. [46] The Embryo Protection Act of 1991 made producing cell lines illegal. Cell lines can be imported if approved by the Central Ethics Commission for Stem Cell Research only if they were derived before May 2007. [47] Stem cell research respects the integrity of life for the embryo with heavy specifications and intense oversight. This is vastly different in Finland, where the regulatory bodies find research more permissible in IVF excess, but only up to 14 days after fertilization. [48] Spain’s approach differs still, with a comprehensive regulatory framework. [49] Thus, research regulation can be culture-specific due to variations in applied principles. Diverse cultures call for various approaches to ethical permissibility. [50] Only an adaptive-deliberative model can address the cultural constructions of self and achieve positive, culturally sensitive stem cell research practices. [51]

II.     Religious Perspectives on ESC

Embryonic stem cell sources are the main consideration within religious contexts. While individuals may not regard their own religious texts as authoritative or factual, religion can shape their foundations or perspectives.

The Qur'an states:

“And indeed We created man from a quintessence of clay. Then We placed within him a small quantity of nutfa (sperm to fertilize) in a safe place. Then We have fashioned the nutfa into an ‘alaqa (clinging clot or cell cluster), then We developed the ‘alaqa into mudgha (a lump of flesh), and We made mudgha into bones, and clothed the bones with flesh, then We brought it into being as a new creation. So Blessed is Allah, the Best of Creators.” [52]

Many scholars of Islam estimate the time of soul installment, marked by the angel breathing in the soul to bring the individual into creation, as 120 days from conception. [53] Personhood begins at this point, and the value of life would prohibit research or experimentation that could harm the individual. If the fetus is more than 120 days old, the time ensoulment is interpreted to occur according to Islamic law, abortion is no longer permissible. [54] There are a few opposing opinions about early embryos in Islamic traditions. According to some Islamic theologians, there is no ensoulment of the early embryo, which is the source of stem cells for ESC research. [55]

In Buddhism, the stance on stem cell research is not settled. The main tenets, the prohibition against harming or destroying others (ahimsa) and the pursuit of knowledge (prajña) and compassion (karuna), leave Buddhist scholars and communities divided. [56] Some scholars argue stem cell research is in accordance with the Buddhist tenet of seeking knowledge and ending human suffering. Others feel it violates the principle of not harming others. Finding the balance between these two points relies on the karmic burden of Buddhist morality. In trying to prevent ahimsa towards the embryo, Buddhist scholars suggest that to comply with Buddhist tenets, research cannot be done as the embryo has personhood at the moment of conception and would reincarnate immediately, harming the individual's ability to build their karmic burden. [57] On the other hand, the Bodhisattvas, those considered to be on the path to enlightenment or Nirvana, have given organs and flesh to others to help alleviate grieving and to benefit all. [58] Acceptance varies on applied beliefs and interpretations.

Catholicism does not support embryonic stem cell research, as it entails creation or destruction of human embryos. This destruction conflicts with the belief in the sanctity of life. For example, in the Old Testament, Genesis describes humanity as being created in God’s image and multiplying on the Earth, referencing the sacred rights to human conception and the purpose of development and life. In the Ten Commandments, the tenet that one should not kill has numerous interpretations where killing could mean murder or shedding of the sanctity of life, demonstrating the high value of human personhood. In other books, the theological conception of when life begins is interpreted as in utero, [59] highlighting the inviolability of life and its formation in vivo to make a religious point for accepting such research as relatively limited, if at all. [60] The Vatican has released ethical directives to help apply a theological basis to modern-day conflicts. The Magisterium of the Church states that “unless there is a moral certainty of not causing harm,” experimentation on fetuses, fertilized cells, stem cells, or embryos constitutes a crime. [61] Such procedures would not respect the human person who exists at these stages, according to Catholicism. Damages to the embryo are considered gravely immoral and illicit. [62] Although the Catholic Church officially opposes abortion, surveys demonstrate that many Catholic people hold pro-choice views, whether due to the context of conception, stage of pregnancy, threat to the mother’s life, or for other reasons, demonstrating that practicing members can also accept some but not all tenets. [63]

Some major Jewish denominations, such as the Reform, Conservative, and Reconstructionist movements, are open to supporting ESC use or research as long as it is for saving a life. [64] Within Judaism, the Talmud, or study, gives personhood to the child at birth and emphasizes that life does not begin at conception: [65]

“If she is found pregnant, until the fortieth day it is mere fluid,” [66]

Whereas most religions prioritize the status of human embryos, the Halakah (Jewish religious law) states that to save one life, most other religious laws can be ignored because it is in pursuit of preservation. [67] Stem cell research is accepted due to application of these religious laws.

We recognize that all religions contain subsets and sects. The variety of environmental and cultural differences within religious groups requires further analysis to respect the flexibility of religious thoughts and practices. We make no presumptions that all cultures require notions of autonomy or morality as under the common morality theory , which asserts a set of universal moral norms that all individuals share provides moral reasoning and guides ethical decisions. [68] We only wish to show that the interaction with morality varies between cultures and countries.

III.     A Flexible Ethical Approach

The plurality of different moral approaches described above demonstrates that there can be no universally acceptable uniform law for ESC on a global scale. Instead of developing one standard, flexible ethical applications must be continued. We recommend local guidelines that incorporate important cultural and ethical priorities.

While the Declaration of Helsinki is more relevant to people in clinical trials receiving ESC products, in keeping with the tradition of protections for research subjects, consent of the donor is an ethical requirement for ESC donation in many jurisdictions including the US, Canada, and Europe. [69] The Declaration of Helsinki provides a reference point for regulatory standards and could potentially be used as a universal baseline for obtaining consent prior to gamete or embryo donation.

For instance, in Columbia University’s egg donor program for stem cell research, donors followed standard screening protocols and “underwent counseling sessions that included information as to the purpose of oocyte donation for research, what the oocytes would be used for, the risks and benefits of donation, and process of oocyte stimulation” to ensure transparency for consent. [70] The program helped advance stem cell research and provided clear and safe research methods with paid participants. Though paid participation or covering costs of incidental expenses may not be socially acceptable in every culture or context, [71] and creating embryos for ESC research is illegal in many jurisdictions, Columbia’s program was effective because of the clear and honest communications with donors, IRBs, and related stakeholders.  This example demonstrates that cultural acceptance of scientific research and of the idea that an egg or embryo does not have personhood is likely behind societal acceptance of donating eggs for ESC research. As noted, many countries do not permit the creation of embryos for research.

Proper communication and education regarding the process and purpose of stem cell research may bolster comprehension and garner more acceptance. “Given the sensitive subject material, a complete consent process can support voluntary participation through trust, understanding, and ethical norms from the cultures and morals participants value. This can be hard for researchers entering countries of different socioeconomic stability, with different languages and different societal values. [72]

An adequate moral foundation in medical ethics is derived from the cultural and religious basis that informs knowledge and actions. [73] Understanding local cultural and religious values and their impact on research could help researchers develop humility and promote inclusion.

IV.     Concerns

Some may argue that if researchers all adhere to one ethics standard, protection will be satisfied across all borders, and the global public will trust researchers. However, defining what needs to be protected and how to define such research standards is very specific to the people to which standards are applied. We suggest that applying one uniform guide cannot accurately protect each individual because we all possess our own perceptions and interpretations of social values. [74] Therefore, the issue of not adjusting to the moral pluralism between peoples in applying one standard of ethics can be resolved by building out ethics models that can be adapted to different cultures and religions.

Other concerns include medical tourism, which may promote health inequities. [75] Some countries may develop and approve products derived from ESC research before others, compromising research ethics or drug approval processes. There are also concerns about the sale of unauthorized stem cell treatments, for example, those without FDA approval in the United States. Countries with robust research infrastructures may be tempted to attract medical tourists, and some customers will have false hopes based on aggressive publicity of unproven treatments. [76]

For example, in China, stem cell clinics can market to foreign clients who are not protected under the regulatory regimes. Companies employ a marketing strategy of “ethically friendly” therapies. Specifically, in the case of Beike, China’s leading stem cell tourism company and sprouting network, ethical oversight of administrators or health bureaus at one site has “the unintended consequence of shifting questionable activities to another node in Beike's diffuse network.” [77] In contrast, Jordan is aware of stem cell research’s potential abuse and its own status as a “health-care hub.” Jordan’s expanded regulations include preserving the interests of individuals in clinical trials and banning private companies from ESC research to preserve transparency and the integrity of research practices. [78]

The social priorities of the community are also a concern. The ISSCR explicitly states that guidelines “should be periodically revised to accommodate scientific advances, new challenges, and evolving social priorities.” [79] The adaptable ethics model extends this consideration further by addressing whether research is warranted given the varying degrees of socioeconomic conditions, political stability, and healthcare accessibilities and limitations. An ethical approach would require discussion about resource allocation and appropriate distribution of funds. [80]

While some religions emphasize the sanctity of life from conception, which may lead to public opposition to ESC research, others encourage ESC research due to its potential for healing and alleviating human pain. Many countries have special regulations that balance local views on embryonic personhood, the benefits of research as individual or societal goods, and the protection of human research subjects. To foster understanding and constructive dialogue, global policy frameworks should prioritize the protection of universal human rights, transparency, and informed consent. In addition to these foundational global policies, we recommend tailoring local guidelines to reflect the diverse cultural and religious perspectives of the populations they govern. Ethics models should be adapted to local populations to effectively establish research protections, growth, and possibilities of stem cell research.

For example, in countries with strong beliefs in the moral sanctity of embryos or heavy religious restrictions, an adaptive model can allow for discussion instead of immediate rejection. In countries with limited individual rights and voice in science policy, an adaptive model ensures cultural, moral, and religious views are taken into consideration, thereby building social inclusion. While this ethical consideration by the government may not give a complete voice to every individual, it will help balance policies and maintain the diverse perspectives of those it affects. Embracing an adaptive ethics model of ESC research promotes open-minded dialogue and respect for the importance of human belief and tradition. By actively engaging with cultural and religious values, researchers can better handle disagreements and promote ethical research practices that benefit each society.

This brief exploration of the religious and cultural differences that impact ESC research reveals the nuances of relative ethics and highlights a need for local policymakers to apply a more intense adaptive model.

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[32] Harris, R. (2005, May 19). Researchers Report Advance in Stem Cell Production . NPR. https://www.npr.org/2005/05/19/4658967/researchers-report-advance-in-stem-cell-production

[33] Park, S. (2012). South Korea steps up stem-cell work.  Nature . https://doi.org/10.1038/nature.2012.10565

[34] Resnik, D. B., Shamoo, A. E., & Krimsky, S. (2006). Fraudulent human embryonic stem cell research in South Korea: lessons learned.  Accountability in research ,  13 (1), 101–109. https://doi.org/10.1080/08989620600634193 .

[35] Alahmad, G., Aljohani, S., & Najjar, M. F. (2020). Ethical challenges regarding the use of stem cells: interviews with researchers from Saudi Arabia. BMC medical ethics, 21(1), 35. https://doi.org/10.1186/s12910-020-00482-6

[36] Association for the Advancement of Blood and Biotherapies.  https://www.aabb.org/regulatory-and-advocacy/regulatory-affairs/regulatory-for-cellular-therapies/international-competent-authorities/saudi-arabia

[37] Alahmad, G., Aljohani, S., & Najjar, M. F. (2020). Ethical challenges regarding the use of stem cells: Interviews with researchers from Saudi Arabia.  BMC medical ethics ,  21 (1), 35. https://doi.org/10.1186/s12910-020-00482-6

[38] Alahmad, G., Aljohani, S., & Najjar, M. F. (2020). Ethical challenges regarding the use of stem cells: Interviews with researchers from Saudi Arabia. BMC medical ethics , 21(1), 35. https://doi.org/10.1186/s12910-020-00482-6

Culturally, autonomy practices follow a relational autonomy approach based on a paternalistic deontological health care model. The adherence to strict international research policies and religious pillars within the regulatory environment is a great foundation for research ethics. However, there is a need to develop locally targeted ethics approaches for research (as called for in Alahmad, G., Aljohani, S., & Najjar, M. F. (2020). Ethical challenges regarding the use of stem cells: interviews with researchers from Saudi Arabia. BMC medical ethics, 21(1), 35. https://doi.org/10.1186/s12910-020-00482-6), this decision-making approach may help advise a research decision model. For more on the clinical cultural autonomy approaches, see: Alabdullah, Y. Y., Alzaid, E., Alsaad, S., Alamri, T., Alolayan, S. W., Bah, S., & Aljoudi, A. S. (2022). Autonomy and paternalism in Shared decision‐making in a Saudi Arabian tertiary hospital: A cross‐sectional study. Developing World Bioethics , 23 (3), 260–268. https://doi.org/10.1111/dewb.12355 ; Bukhari, A. A. (2017). Universal Principles of Bioethics and Patient Rights in Saudi Arabia (Doctoral dissertation, Duquesne University). https://dsc.duq.edu/etd/124; Ladha, S., Nakshawani, S. A., Alzaidy, A., & Tarab, B. (2023, October 26). Islam and Bioethics: What We All Need to Know . Columbia University School of Professional Studies. https://sps.columbia.edu/events/islam-and-bioethics-what-we-all-need-know

[39] Ababneh, M. A., Al-Azzam, S. I., Alzoubi, K., Rababa’h, A., & Al Demour, S. (2021). Understanding and attitudes of the Jordanian public about clinical research ethics.  Research Ethics ,  17 (2), 228-241.  https://doi.org/10.1177/1747016120966779

[40] Ababneh, M. A., Al-Azzam, S. I., Alzoubi, K., Rababa’h, A., & Al Demour, S. (2021). Understanding and attitudes of the Jordanian public about clinical research ethics.  Research Ethics ,  17 (2), 228-241.  https://doi.org/10.1177/1747016120966779

[41] Dajani, R. (2014). Jordan’s stem-cell law can guide the Middle East.  Nature  510, 189. https://doi.org/10.1038/510189a

[42] Dajani, R. (2014). Jordan’s stem-cell law can guide the Middle East.  Nature  510, 189. https://doi.org/10.1038/510189a

[43] The EU’s definition of autonomy relates to the capacity for creating ideas, moral insight, decisions, and actions without constraint, personal responsibility, and informed consent. However, the EU views autonomy as not completely able to protect individuals and depends on other principles, such as dignity, which “expresses the intrinsic worth and fundamental equality of all human beings.” Rendtorff, J.D., Kemp, P. (2019). Four Ethical Principles in European Bioethics and Biolaw: Autonomy, Dignity, Integrity and Vulnerability. In: Valdés, E., Lecaros, J. (eds) Biolaw and Policy in the Twenty-First Century. International Library of Ethics, Law, and the New Medicine, vol 78. Springer, Cham. https://doi.org/10.1007/978-3-030-05903-3_3

[44] Council of Europe. Convention for the protection of Human Rights and Dignity of the Human Being with regard to the Application of Biology and Medicine: Convention on Human Rights and Biomedicine (ETS No. 164) https://www.coe.int/en/web/conventions/full-list?module=treaty-detail&treatynum=164 (forbidding the creation of embryos for research purposes only, and suggests embryos in vitro have protections.); Also see Drabiak-Syed B. K. (2013). New President, New Human Embryonic Stem Cell Research Policy: Comparative International Perspectives and Embryonic Stem Cell Research Laws in France.  Biotechnology Law Report ,  32 (6), 349–356. https://doi.org/10.1089/blr.2013.9865

[45] Rendtorff, J.D., Kemp, P. (2019). Four Ethical Principles in European Bioethics and Biolaw: Autonomy, Dignity, Integrity and Vulnerability. In: Valdés, E., Lecaros, J. (eds) Biolaw and Policy in the Twenty-First Century. International Library of Ethics, Law, and the New Medicine, vol 78. Springer, Cham. https://doi.org/10.1007/978-3-030-05903-3_3

[46] Tomuschat, C., Currie, D. P., Kommers, D. P., & Kerr, R. (Trans.). (1949, May 23). Basic law for the Federal Republic of Germany. https://www.btg-bestellservice.de/pdf/80201000.pdf

[47] Regulation of Stem Cell Research in Germany . Eurostemcell. (2017, April 26). https://www.eurostemcell.org/regulation-stem-cell-research-germany

[48] Regulation of Stem Cell Research in Finland . Eurostemcell. (2017, April 26). https://www.eurostemcell.org/regulation-stem-cell-research-finland

[49] Regulation of Stem Cell Research in Spain . Eurostemcell. (2017, April 26). https://www.eurostemcell.org/regulation-stem-cell-research-spain

[50] Some sources to consider regarding ethics models or regulatory oversights of other cultures not covered:

Kara MA. Applicability of the principle of respect for autonomy: the perspective of Turkey. J Med Ethics. 2007 Nov;33(11):627-30. doi: 10.1136/jme.2006.017400. PMID: 17971462; PMCID: PMC2598110.

Ugarte, O. N., & Acioly, M. A. (2014). The principle of autonomy in Brazil: one needs to discuss it ...  Revista do Colegio Brasileiro de Cirurgioes ,  41 (5), 374–377. https://doi.org/10.1590/0100-69912014005013

Bharadwaj, A., & Glasner, P. E. (2012). Local cells, global science: The rise of embryonic stem cell research in India . Routledge.

For further research on specific European countries regarding ethical and regulatory framework, we recommend this database: Regulation of Stem Cell Research in Europe . Eurostemcell. (2017, April 26). https://www.eurostemcell.org/regulation-stem-cell-research-europe   

[51] Klitzman, R. (2006). Complications of culture in obtaining informed consent. The American Journal of Bioethics, 6(1), 20–21. https://doi.org/10.1080/15265160500394671 see also: Ekmekci, P. E., & Arda, B. (2017). Interculturalism and Informed Consent: Respecting Cultural Differences without Breaching Human Rights.  Cultura (Iasi, Romania) ,  14 (2), 159–172.; For why trust is important in research, see also: Gray, B., Hilder, J., Macdonald, L., Tester, R., Dowell, A., & Stubbe, M. (2017). Are research ethics guidelines culturally competent?  Research Ethics ,  13 (1), 23-41.  https://doi.org/10.1177/1747016116650235

[52] The Qur'an  (M. Khattab, Trans.). (1965). Al-Mu’minun, 23: 12-14. https://quran.com/23

[53] Lenfest, Y. (2017, December 8). Islam and the beginning of human life . Bill of Health. https://blog.petrieflom.law.harvard.edu/2017/12/08/islam-and-the-beginning-of-human-life/

[54] Aksoy, S. (2005). Making regulations and drawing up legislation in Islamic countries under conditions of uncertainty, with special reference to embryonic stem cell research. Journal of Medical Ethics , 31: 399-403.; see also: Mahmoud, Azza. "Islamic Bioethics: National Regulations and Guidelines of Human Stem Cell Research in the Muslim World." Master's thesis, Chapman University, 2022. https://doi.org/10.36837/ chapman.000386

[55] Rashid, R. (2022). When does Ensoulment occur in the Human Foetus. Journal of the British Islamic Medical Association , 12 (4). ISSN 2634 8071. https://www.jbima.com/wp-content/uploads/2023/01/2-Ethics-3_-Ensoulment_Rafaqat.pdf.

[56] Sivaraman, M. & Noor, S. (2017). Ethics of embryonic stem cell research according to Buddhist, Hindu, Catholic, and Islamic religions: perspective from Malaysia. Asian Biomedicine,8(1) 43-52.  https://doi.org/10.5372/1905-7415.0801.260

[57] Jafari, M., Elahi, F., Ozyurt, S. & Wrigley, T. (2007). 4. Religious Perspectives on Embryonic Stem Cell Research. In K. Monroe, R. Miller & J. Tobis (Ed.),  Fundamentals of the Stem Cell Debate: The Scientific, Religious, Ethical, and Political Issues  (pp. 79-94). Berkeley: University of California Press.  https://escholarship.org/content/qt9rj0k7s3/qt9rj0k7s3_noSplash_f9aca2e02c3777c7fb76ea768ba458f0.pdf https://doi.org/10.1525/9780520940994-005

[58] Lecso, P. A. (1991). The Bodhisattva Ideal and Organ Transplantation.  Journal of Religion and Health ,  30 (1), 35–41. http://www.jstor.org/stable/27510629 ; Bodhisattva, S. (n.d.). The Key of Becoming a Bodhisattva . A Guide to the Bodhisattva Way of Life. http://www.buddhism.org/Sutras/2/BodhisattvaWay.htm

[59] There is no explicit religious reference to when life begins or how to conduct research that interacts with the concept of life. However, these are relevant verses pertaining to how the fetus is viewed. (( King James Bible . (1999). Oxford University Press. (original work published 1769))

Jerimiah 1: 5 “Before I formed thee in the belly I knew thee; and before thou camest forth out of the womb I sanctified thee…”

In prophet Jerimiah’s insight, God set him apart as a person known before childbirth, a theme carried within the Psalm of David.

Psalm 139: 13-14 “…Thou hast covered me in my mother's womb. I will praise thee; for I am fearfully and wonderfully made…”

These verses demonstrate David’s respect for God as an entity that would know of all man’s thoughts and doings even before birth.

[60] It should be noted that abortion is not supported as well.

[61] The Vatican. (1987, February 22). Instruction on Respect for Human Life in Its Origin and on the Dignity of Procreation Replies to Certain Questions of the Day . Congregation For the Doctrine of the Faith. https://www.vatican.va/roman_curia/congregations/cfaith/documents/rc_con_cfaith_doc_19870222_respect-for-human-life_en.html

[62] The Vatican. (2000, August 25). Declaration On the Production and the Scientific and Therapeutic Use of Human Embryonic Stem Cells . Pontifical Academy for Life. https://www.vatican.va/roman_curia/pontifical_academies/acdlife/documents/rc_pa_acdlife_doc_20000824_cellule-staminali_en.html ; Ohara, N. (2003). Ethical Consideration of Experimentation Using Living Human Embryos: The Catholic Church’s Position on Human Embryonic Stem Cell Research and Human Cloning. Department of Obstetrics and Gynecology . Retrieved from https://article.imrpress.com/journal/CEOG/30/2-3/pii/2003018/77-81.pdf.

[63] Smith, G. A. (2022, May 23). Like Americans overall, Catholics vary in their abortion views, with regular mass attenders most opposed . Pew Research Center. https://www.pewresearch.org/short-reads/2022/05/23/like-americans-overall-catholics-vary-in-their-abortion-views-with-regular-mass-attenders-most-opposed/

[64] Rosner, F., & Reichman, E. (2002). Embryonic stem cell research in Jewish law. Journal of halacha and contemporary society , (43), 49–68.; Jafari, M., Elahi, F., Ozyurt, S. & Wrigley, T. (2007). 4. Religious Perspectives on Embryonic Stem Cell Research. In K. Monroe, R. Miller & J. Tobis (Ed.),  Fundamentals of the Stem Cell Debate: The Scientific, Religious, Ethical, and Political Issues  (pp. 79-94). Berkeley: University of California Press.  https://escholarship.org/content/qt9rj0k7s3/qt9rj0k7s3_noSplash_f9aca2e02c3777c7fb76ea768ba458f0.pdf https://doi.org/10.1525/9780520940994-005

[65] Schenker J. G. (2008). The beginning of human life: status of embryo. Perspectives in Halakha (Jewish Religious Law).  Journal of assisted reproduction and genetics ,  25 (6), 271–276. https://doi.org/10.1007/s10815-008-9221-6

[66] Ruttenberg, D. (2020, May 5). The Torah of Abortion Justice (annotated source sheet) . Sefaria. https://www.sefaria.org/sheets/234926.7?lang=bi&with=all&lang2=en

[67] Jafari, M., Elahi, F., Ozyurt, S. & Wrigley, T. (2007). 4. Religious Perspectives on Embryonic Stem Cell Research. In K. Monroe, R. Miller & J. Tobis (Ed.),  Fundamentals of the Stem Cell Debate: The Scientific, Religious, Ethical, and Political Issues  (pp. 79-94). Berkeley: University of California Press.  https://escholarship.org/content/qt9rj0k7s3/qt9rj0k7s3_noSplash_f9aca2e02c3777c7fb76ea768ba458f0.pdf https://doi.org/10.1525/9780520940994-005

[68] Gert, B. (2007). Common morality: Deciding what to do . Oxford Univ. Press.

[69] World Medical Association (2013). World Medical Association Declaration of Helsinki: ethical principles for medical research involving human subjects. JAMA , 310(20), 2191–2194. https://doi.org/10.1001/jama.2013.281053 Declaration of Helsinki – WMA – The World Medical Association .; see also: National Commission for the Protection of Human Subjects of Biomedical and Behavioral Research. (1979).  The Belmont report: Ethical principles and guidelines for the protection of human subjects of research . U.S. Department of Health and Human Services.  https://www.hhs.gov/ohrp/regulations-and-policy/belmont-report/read-the-belmont-report/index.html

[70] Zakarin Safier, L., Gumer, A., Kline, M., Egli, D., & Sauer, M. V. (2018). Compensating human subjects providing oocytes for stem cell research: 9-year experience and outcomes.  Journal of assisted reproduction and genetics ,  35 (7), 1219–1225. https://doi.org/10.1007/s10815-018-1171-z https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6063839/ see also: Riordan, N. H., & Paz Rodríguez, J. (2021). Addressing concerns regarding associated costs, transparency, and integrity of research in recent stem cell trial. Stem Cells Translational Medicine , 10 (12), 1715–1716. https://doi.org/10.1002/sctm.21-0234

[71] Klitzman, R., & Sauer, M. V. (2009). Payment of egg donors in stem cell research in the USA.  Reproductive biomedicine online ,  18 (5), 603–608. https://doi.org/10.1016/s1472-6483(10)60002-8

[72] Krosin, M. T., Klitzman, R., Levin, B., Cheng, J., & Ranney, M. L. (2006). Problems in comprehension of informed consent in rural and peri-urban Mali, West Africa.  Clinical trials (London, England) ,  3 (3), 306–313. https://doi.org/10.1191/1740774506cn150oa

[73] Veatch, Robert M.  Hippocratic, Religious, and Secular Medical Ethics: The Points of Conflict . Georgetown University Press, 2012.

[74] Msoroka, M. S., & Amundsen, D. (2018). One size fits not quite all: Universal research ethics with diversity.  Research Ethics ,  14 (3), 1-17.  https://doi.org/10.1177/1747016117739939

[75] Pirzada, N. (2022). The Expansion of Turkey’s Medical Tourism Industry.  Voices in Bioethics ,  8 . https://doi.org/10.52214/vib.v8i.9894

[76] Stem Cell Tourism: False Hope for Real Money . Harvard Stem Cell Institute (HSCI). (2023). https://hsci.harvard.edu/stem-cell-tourism , See also: Bissassar, M. (2017). Transnational Stem Cell Tourism: An ethical analysis.  Voices in Bioethics ,  3 . https://doi.org/10.7916/vib.v3i.6027

[77] Song, P. (2011) The proliferation of stem cell therapies in post-Mao China: problematizing ethical regulation,  New Genetics and Society , 30:2, 141-153, DOI:  10.1080/14636778.2011.574375

[78] Dajani, R. (2014). Jordan’s stem-cell law can guide the Middle East.  Nature  510, 189. https://doi.org/10.1038/510189a

[79] International Society for Stem Cell Research. (2024). Standards in stem cell research . International Society for Stem Cell Research. https://www.isscr.org/guidelines/5-standards-in-stem-cell-research

[80] Benjamin, R. (2013). People’s science bodies and rights on the Stem Cell Frontier . Stanford University Press.

Mifrah Hayath

SM Candidate Harvard Medical School, MS Biotechnology Johns Hopkins University

Olivia Bowers

MS Bioethics Columbia University (Disclosure: affiliated with Voices in Bioethics)

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