thesis about distance learning in the philippines

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Study Protocol

Assessing the effect of the COVID-19 pandemic, shift to online learning, and social media use on the mental health of college students in the Philippines: A mixed-method study protocol

Roles Funding acquisition, Writing – original draft

Affiliation College of Medicine, University of the Philippines, Manila, Philippines

Roles Methodology, Supervision, Visualization, Writing – original draft, Writing – review & editing

Affiliations Department of Clinical Epidemiology, College of Medicine, University of the Philippines, Manila, Philippines, Institute of Clinical Epidemiology, National Institutes of Health, University of the Philippines, Manila, Philippines

Roles Methodology

Affiliation Department of Psychiatry, College of Medicine, University of the Philippines, Manila, Philippines

Roles Conceptualization, Funding acquisition, Project administration, Supervision, Writing – original draft, Writing – review & editing

* E-mail: [email protected]

• Leonard Thomas S. Lim, 
• Zypher Jude G. Regencia, 
• J. Rem C. Dela Cruz, 
• Frances Dominique V. Ho, 
• Marcela S. Rodolfo, 
• Josefina Ly-Uson, 
• Emmanuel S. Baja

• Published: May 3, 2022
• https://doi.org/10.1371/journal.pone.0267555
• Peer Review
• Reader Comments

Introduction

The COVID-19 pandemic declared by the WHO has affected many countries rendering everyday lives halted. In the Philippines, the lockdown quarantine protocols have shifted the traditional college classes to online. The abrupt transition to online classes may bring psychological effects to college students due to continuous isolation and lack of interaction with fellow students and teachers. Our study aims to assess Filipino college students’ mental health status and to estimate the effect of the COVID-19 pandemic, the shift to online learning, and social media use on mental health. In addition, facilitators or stressors that modified the mental health status of the college students during the COVID-19 pandemic, quarantine, and subsequent shift to online learning will be investigated.

Methods and analysis

Mixed-method study design will be used, which will involve: (1) an online survey to 2,100 college students across the Philippines; and (2) randomly selected 20–40 key informant interviews (KIIs). Online self-administered questionnaire (SAQ) including Depression, Anxiety, and Stress Scale (DASS-21) and Brief-COPE will be used. Moreover, socio-demographic factors, social media usage, shift to online learning factors, family history of mental health and COVID-19, and other factors that could affect mental health will also be included in the SAQ. KIIs will explore factors affecting the student’s mental health, behaviors, coping mechanism, current stressors, and other emotional reactions to these stressors. Associations between mental health outcomes and possible risk factors will be estimated using generalized linear models, while a thematic approach will be made for the findings from the KIIs. Results of the study will then be triangulated and summarized.

Ethics and dissemination

Our study has been approved by the University of the Philippines Manila Research Ethics Board (UPMREB 2021-099-01). The results will be actively disseminated through conference presentations, peer-reviewed journals, social media, print and broadcast media, and various stakeholder activities.

Citation: Lim LTS, Regencia ZJG, Dela Cruz JRC, Ho FDV, Rodolfo MS, Ly-Uson J, et al. (2022) Assessing the effect of the COVID-19 pandemic, shift to online learning, and social media use on the mental health of college students in the Philippines: A mixed-method study protocol. PLoS ONE 17(5): e0267555. https://doi.org/10.1371/journal.pone.0267555

Editor: Elisa Panada, UNITED KINGDOM

Received: June 9, 2021; Accepted: April 11, 2022; Published: May 3, 2022

Copyright: © 2022 Lim et al. This is an open access article distributed under the terms of the Creative Commons Attribution License , which permits unrestricted use, distribution, and reproduction in any medium, provided the original author and source are credited.

Funding: This project is being supported by the American Red Cross through the Philippine Red Cross and Red Cross Youth. The funder will not have a role in the study design, data collection and analysis, decision to publish, or preparation of the manuscript.

Competing interests: The authors have declared that no competing interests exist.

The World Health Organization (WHO) declared the Coronavirus 2019 (COVID-19) outbreak as a global pandemic, and the Philippines is one of the 213 countries affected by the disease [ 1 ]. To reduce the virus’s transmission, the President imposed an enhanced community quarantine in Luzon, the country’s northern and most populous island, on March 16, 2020. This lockdown manifested as curfews, checkpoints, travel restrictions, and suspension of business and school activities [ 2 ]. However, as the virus is yet to be curbed, varying quarantine restrictions are implemented across the country. In addition, schools have shifted to online learning, despite financial and psychological concerns [ 3 ].

Previous outbreaks such as the swine flu crisis adversely influenced the well-being of affected populations, causing them to develop emotional problems and raising the importance of integrating mental health into medical preparedness for similar disasters [ 4 ]. In one study conducted on university students during the swine flu pandemic in 2009, 45% were worried about personally or a family member contracting swine flu, while 10.7% were panicking, feeling depressed, or emotionally disturbed. This study suggests that preventive measures to alleviate distress through health education and promotion are warranted [ 5 ].

During the COVID-19 pandemic, researchers worldwide have been churning out studies on its psychological effects on different populations [ 6 – 9 ]. The indirect effects of COVID-19, such as quarantine measures, the infection of family and friends, and the death of loved ones, could worsen the overall mental wellbeing of individuals [ 6 ]. Studies from 2020 to 2021 link the pandemic to emotional disturbances among those in quarantine, even going as far as giving vulnerable populations the inclination to commit suicide [ 7 , 8 ], persistent effect on mood and wellness [ 9 ], and depression and anxiety [ 10 ].

In the Philippines, a survey of 1,879 respondents measuring the psychological effects of COVID-19 during its early phase in 2020 was released. Results showed that one-fourth of respondents reported moderate-to-severe anxiety, while one-sixth reported moderate-to-severe depression [ 11 ]. In addition, other local studies in 2020 examined the mental health of frontline workers such as nurses and physicians—placing emphasis on the importance of psychological support in minimizing anxiety [ 12 , 13 ].

Since the first wave of the pandemic in 2020, risk factors that could affect specific populations’ psychological well-being have been studied [ 14 , 15 ]. A cohort study on 1,773 COVID-19 hospitalized patients in 2021 found that survivors were mainly troubled with fatigue, muscle weakness, sleep difficulties, and depression or anxiety [ 16 ]. Their results usually associate the crisis with fear, anxiety, depression, reduced sleep quality, and distress among the general population.

Moreover, the pandemic also exacerbated the condition of people with pre-existing psychiatric disorders, especially patients that live in high COVID-19 prevalence areas [ 17 ]. People suffering from mood and substance use disorders that have been infected with COVID-19 showed higher suicide risks [ 7 , 18 ]. Furthermore, a study in 2020 cited the following factors contributing to increased suicide risk: social isolation, fear of contagion, anxiety, uncertainty, chronic stress, and economic difficulties [ 19 ].

Globally, multiple studies have shown that mental health disorders among university student populations are prevalent [ 13 , 20 – 22 ]. In a 2007 survey of 2,843 undergraduate and graduate students at a large midwestern public university in the United States, the estimated prevalence of any depressive or anxiety disorder was 15.6% and 13.0% for undergraduate and graduate students, respectively [ 20 ]. Meanwhile, in a 2013 study of 506 students from 4 public universities in Malaysia, 27.5% and 9.7% had moderate and severe or extremely severe depression, respectively; 34% and 29% had moderate and severe or extremely severe anxiety, respectively [ 21 ]. In China, a 2016 meta-analysis aiming to establish the national prevalence of depression among university students analyzed 39 studies from 1995 to 2015; the meta-analysis found that the overall prevalence of depression was 23.8% across all studies that included 32,694 Chinese university students [ 23 ].

A college student’s mental status may be significantly affected by the successful fulfillment of a student’s role. A 2013 study found that acceptable teaching methods can enhance students’ satisfaction and academic performance, both linked to their mental health [ 24 ]. However, online learning poses multiple challenges to these methods [ 3 ]. Furthermore, a 2020 study found that students’ mental status is affected by their social support systems, which, in turn, may be jeopardized by the COVID-19 pandemic and the physical limitations it has imposed. Support accessible to a student through social ties to other individuals, groups, and the greater community is a form of social support; university students may draw social support from family, friends, classmates, teachers, and a significant other [ 25 , 26 ]. Among individuals undergoing social isolation and distancing during the COVID-19 pandemic in 2020, social support has been found to be inversely related to depression, anxiety, irritability, sleep quality, and loneliness, with higher levels of social support reducing the risk of depression and improving sleep quality [ 27 ]. Lastly, it has been shown in a 2020 study that social support builds resilience, a protective factor against depression, anxiety, and stress [ 28 ]. Therefore, given the protective effects of social support on psychological health, a supportive environment should be maintained in the classroom. Online learning must be perceived as an inclusive community and a safe space for peer-to-peer interactions [ 29 ]. This is echoed in another study in 2019 on depressed students who narrated their need to see themselves reflected on others [ 30 ]. Whether or not online learning currently implemented has successfully transitioned remains to be seen.

The effect of social media on students’ mental health has been a topic of interest even before the pandemic [ 31 , 32 ]. A systematic review published in 2020 found that social media use is responsible for aggravating mental health problems and that prominent risk factors for depression and anxiety include time spent, activity, and addiction to social media [ 31 ]. Another systematic review published in 2016 argues that the nature of online social networking use may be more important in influencing the symptoms of depression than the duration or frequency of the engagement—suggesting that social rumination and comparison are likely to be candidate mediators in the relationship between depression and social media [ 33 ]. However, their findings also suggest that the relationship between depression and online social networking is complex and necessitates further research to determine the impact of moderators and mediators that underly the positive and negative impact of online social networking on wellbeing [ 33 ].

Despite existing studies already painting a picture of the psychological effects of COVID-19 in the Philippines, to our knowledge, there are still no local studies contextualized to college students living in different regions of the country. Therefore, it is crucial to elicit the reasons and risk factors for depression, stress, and anxiety and determine the potential impact that online learning and social media use may have on the mental health of the said population. In turn, the findings would allow the creation of more context-specific and regionalized interventions that can promote mental wellness during the COVID-19 pandemic.

Materials and methods

The study’s general objective is to assess the mental health status of college students and determine the different factors that influenced them during the COVID-19 pandemic. Specifically, it aims:

• To describe the study population’s characteristics, categorized by their mental health status, which includes depression, anxiety, and stress.
• To determine the prevalence and risk factors of depression, anxiety, and stress among college students during the COVID-19 pandemic, quarantine, and subsequent shift to online learning.
• To estimate the effect of social media use on depression, anxiety, stress, and coping strategies towards stress among college students and examine whether participant characteristics modified these associations.
• To estimate the effect of online learning shift on depression, anxiety, stress, and coping strategies towards stress among college students and examine whether participant characteristics modified these associations.
• To determine the facilitators or stressors among college students that modified their mental health status during the COVID-19 pandemic, quarantine, and subsequent shift to online learning.

Study design

A mixed-method study design will be used to address the study’s objectives, which will include Key Informant Interviews (KIIs) and an online survey. During the quarantine period of the COVID-19 pandemic in the Philippines from April to November 2021, the study shall occur with the population amid community quarantine and an abrupt transition to online classes. Since this is the Philippines’ first study that will look at the prevalence of depression, anxiety, and stress among college students during the COVID-19 pandemic, quarantine, and subsequent shift to online learning, the online survey will be utilized for the quantitative part of the study design. For the qualitative component of the study design, KIIs will determine facilitators or stressors among college students that modified their mental health status during the quarantine period.

Study population

The Red Cross Youth (RCY), one of the Philippine Red Cross’s significant services, is a network of youth volunteers that spans the entire country, having active members in Luzon, Visayas, and Mindanao. The group is clustered into different age ranges, with the College Red Cross Youth (18–25 years old) being the study’s population of interest. The RCY has over 26,060 students spread across 20 chapters located all over the country’s three major island groups. The RCY is heterogeneously composed, with some members classified as college students and some as out-of-school youth. Given their nationwide scope, disseminating information from the national to the local level is already in place; this is done primarily through email, social media platforms, and text blasts. The research team will leverage these platforms to distribute the online survey questionnaire.

In addition, the online survey will also be open to non-members of the RCY. It will be disseminated through social media and engagements with different university administrators in the country. Stratified random sampling will be done for the KIIs. The KII participants will be equally coming from the country’s four (4) primary areas: 5–10 each from the national capital region (NCR), Luzon, Visayas, and Mindanao, including members and non-members of the RCY.

Inclusion and exclusion criteria

The inclusion criteria for the online survey will include those who are 18–25 years old, currently enrolled in a university, can provide consent for the study, and are proficient in English or Filipino. The exclusion criteria will consist of those enrolled in graduate-level programs (e.g., MD, JD, Master’s, Doctorate), out-of-school youth, and those whose current curricula involve going on duty (e.g., MDs, nursing students, allied medical professions, etc.). The inclusion criteria for the KIIs will include online survey participants who are 18–25 years old, can provide consent for the study, are proficient in English or Filipino, and have access to the internet.

Sample size

A continuity correction method developed by Fleiss et al. (2013) was used to calculate the sample size needed [ 34 ]. For a two-sided confidence level of 95%, with 80% power and the least extreme odds ratio to be detected at 1.4, the computed sample size was 1890. With an adjustment for an estimated response rate of 90%, the total sample size needed for the study was 2,100. To achieve saturation for the qualitative part of the study, 20 to 40 participants will be randomly sampled for the KIIs using the respondents who participated in the online survey [ 35 ].

Study procedure

Self-administered questionnaire..

The study will involve creating, testing, and distributing a self-administered questionnaire (SAQ). All eligible study participants will answer the SAQ on socio-demographic factors such as age, sex, gender, sexual orientation, residence, household income, socioeconomic status, smoking status, family history of mental health, and COVID-19 sickness of immediate family members or friends. The two validated survey tools, Depression, Anxiety, and Stress Scale (DASS-21) and Brief-COPE, will be used for the mental health outcome assessment [ 36 – 39 ]. The DASS-21 will measure the negative emotional states of depression, anxiety, and stress [ 40 ], while the Brief-COPE will measure the students’ coping strategies [ 41 ].

For the exposure assessment of the students to social media and shift to online learning, the total time spent on social media (TSSM) per day will be ascertained by querying the participants to provide an estimated time spent daily on social media during and after their online classes. In addition, students will be asked to report their use of the eight commonly used social media sites identified at the start of the study. These sites include Facebook, Twitter, Instagram, LinkedIn, Pinterest, TikTok, YouTube, and social messaging sites Viber/WhatsApp and Facebook Messenger with response choices coded as "(1) never," "(2) less often," "(3) every few weeks," "(4) a few times a week," and “(5) daily” [ 42 – 44 ]. Furthermore, a global frequency score will be calculated by adding the response scores from the eight social media sites. The global frequency score will be used as an additional exposure marker of students to social media [ 45 ]. The shift to online learning will be assessed using questions that will determine the participants’ satisfaction with online learning. This assessment is comprised of 8 items in which participants will be asked to respond on a 5-point Likert scale ranging from ‘strongly disagree’ to ‘strongly agree.’

The online survey will be virtually distributed in English using the Qualtrics XM™ platform. Informed consent detailing the purpose, risks, benefits, methods, psychological referrals, and other ethical considerations will be included before the participants are allowed to answer the survey. Before administering the online survey, the SAQ shall undergo pilot testing among twenty (20) college students not involved with the study. It aims to measure total test-taking time, respondent satisfaction, and understandability of questions. The survey shall be edited according to the pilot test participant’s responses. Moreover, according to the Philippines’ Data Privacy Act, all the answers will be accessible and used only for research purposes.

Key informant interviews.

The research team shall develop the KII concept note, focusing on the extraneous factors affecting the student’s mental health, behaviors, and coping mechanism. Some salient topics will include current stressors (e.g., personal, academic, social), emotional reactions to these stressors, and how they wish to receive support in response to these stressors. The KII will be facilitated by a certified psychologist/psychiatrist/social scientist and research assistants using various online video conferencing software such as Google Meet, Skype, or Zoom. All the KIIs will be recorded and transcribed for analysis. Furthermore, there will be a debriefing session post-KII to address the psychological needs of the participants. Fig 1 presents the diagrammatic flowchart of the study.

• PPT PowerPoint slide
• PNG larger image
• TIFF original image

https://doi.org/10.1371/journal.pone.0267555.g001

Data analyses

Quantitative data..

Descriptive statistics will be calculated, including the prevalence of mental health outcomes such as depression, anxiety, stress, and coping strategies. In addition, correlation coefficients will be estimated to assess the relations among the different mental health outcomes, covariates, and possible risk factors.

Several study characteristics as effect modifiers will also be assessed, including sex, gender, sexual orientation, family income, smoking status, family history of mental health, and Covid-19. We will include interaction terms between the dichotomized modifier variable and markers of social media use (total TSSM and global frequency score) and shift to online learning in the models. The significance of the interaction terms will be evaluated using the likelihood ratio test. All the regression analyses will be done in R ( http://www.r-project.org ). P values ≤ 0.05 will be considered statistically significant.

Qualitative data.

After transcribing the interviews, the data transcripts will be analyzed using NVivo 1.4.1 software [ 50 ] by three research team members independently using the inductive logic approach in thematic analysis: familiarizing with the data, generating initial codes, searching for themes, reviewing the themes, defining and naming the themes, and producing the report [ 51 ]. Data familiarization will consist of reading and re-reading the data while noting initial ideas. Additionally, coding interesting features of the data will follow systematically across the entire dataset while collating data relevant to each code. Moreover, the open coding of the data will be performed to describe the data into concepts and themes, which will be further categorized to identify distinct concepts and themes [ 52 ].

The three researchers will discuss the results of their thematic analyses. They will compare and contrast the three analyses in order to come up with a thematic map. The final thematic map of the analysis will be generated after checking if the identified themes work in relation to the extracts and the entire dataset. In addition, the selection of clear, persuasive extract examples that will connect the analysis to the research question and literature will be reviewed before producing a scholarly report of the analysis. Additionally, the themes and sub-themes generated will be assessed and discussed in relevance to the study’s objectives. Furthermore, the gathering and analyzing of the data will continue until saturation is reached. Finally, pseudonyms will be used to present quotes from qualitative data.

Data triangulation.

Data triangulation using the two different data sources will be conducted to examine the various aspects of the research and will be compared for convergence. This part of the analysis will require listing all the relevant topics or findings from each component of the study and considering where each method’s results converge, offer complementary information on the same issue, or appear to contradict each other. It is crucial to explicitly look for disagreements between findings from different data collection methods because exploration of any apparent inter-method discrepancy may lead to a better understanding of the research question [ 53 , 54 ].

Data management plan.

The Project Leader will be responsible for overall quality assurance, with research associates and assistants undertaking specific activities to ensure quality control. Quality will be assured through routine monitoring by the Project Leader and periodic cross-checks against the protocols by the research assistants. Transcribed KIIs and the online survey questionnaire will be used for recording data for each participant in the study. The project leader will be responsible for ensuring the accuracy, completeness, legibility, and timeliness of the data captured in all the forms. Data captured from the online survey or KIIs should be consistent, clarified, and corrected. Each participant will have complete source documentation of records. Study staff will prepare appropriate source documents and make them available to the Project Leader upon request for review. In addition, study staff will extract all data collected in the KII notes or survey forms. These data will be secured and kept in a place accessible to the Project Leader. Data entry and cleaning will be conducted, and final data cleaning, data freezing, and data analysis will be performed. Key informant interviews will always involve two researchers. Where appropriate, quality control for the qualitative data collection will be assured through refresher KII training during research design workshops. The Project Leader will check through each transcript for consistency with agreed standards. Where translations are undertaken, the quality will be assured by one other researcher fluent in that language checking against the original recording or notes.

Ethics approval.

The study shall abide by the Principles of the Declaration of Helsinki (2013). It will be conducted along with the Guidelines of the International Conference on Harmonization-Good Clinical Practice (ICH-GCP), E6 (R2), and other ICH-GCP 6 (as amended); National Ethical Guidelines for Health and Health-Related Research (NEGHHRR) of 2017. This protocol has been approved by the University of the Philippines Manila Research Ethics Board (UPMREB 2021-099-01 dated March 25, 2021).

The main concerns for ethics were consent, data privacy, and subject confidentiality. The risks, benefits, and conflicts of interest are discussed in this section from an ethical standpoint.

Recruitment.

The participants will be recruited to answer the online SAQ voluntarily. The recruitment of participants for the KIIs will be chosen through stratified random sampling using a list of those who answered the online SAQ; this will minimize the risk of sampling bias. In addition, none of the participants in the study will have prior contact or association with the researchers. Moreover, power dynamics will not be contacted to recruit respondents. The research objectives, methods, risks, benefits, voluntary participation, withdrawal, and respondents’ rights will be discussed with the respondents in the consent form before KII.

Informed consent will be signified by the potential respondent ticking a box in the online informed consent form and the voluntary participation of the potential respondent to the study after a thorough discussion of the research details. The participant’s consent is voluntary and may be recanted by the participant any time s/he chooses.

Data privacy.

All digital data will be stored in a cloud drive accessible only to the researchers. Subject confidentiality will be upheld through the assignment of control numbers and not requiring participants to divulge the name, address, and other identifying factors not necessary for analysis.

Compensation.

No monetary compensation will be given to the participants, but several tokens will be raffled to all the participants who answered the online survey and did the KIIs.

This research will pose risks to data privacy, as discussed and addressed above. In addition, there will be a risk of social exclusion should data leaks arise due to the stigma against mental health. This risk will be mitigated by properly executing the data collection and analysis plan, excluding personal details and tight data privacy measures. Moreover, there is a risk of psychological distress among the participants due to the sensitive information. This risk will be addressed by subjecting the SAQ and the KII guidelines to the project team’s psychiatrist’s approval, ensuring proper communication with the participants. The KII will also be facilitated by registered clinical psychologists/psychiatrists/social scientists to ensure the participants’ appropriate handling; there will be a briefing and debriefing of the participants before and after the KII proper.

Participation in this study will entail health education and a voluntary referral to a study-affiliated psychiatrist, discussed in previous sections. Moreover, this would contribute to modifications in targeted mental-health campaigns for the 18–25 age group. Summarized findings and recommendations will be channeled to stakeholders for their perusal.

Dissemination.

The results will be actively disseminated through conference presentations, peer-reviewed journals, social media, print and broadcast media, and various stakeholder activities.

This study protocol rationalizes the examination of the mental health of the college students in the Philippines during the COVID-19 pandemic as the traditional face-to-face classes transitioned to online and modular classes. The pandemic that started in March 2020 is now stretching for more than a year in which prolonged lockdown brings people to experience social isolation and disruption of everyday lifestyle. There is an urgent need to study the psychosocial aspects, particularly those populations that are vulnerable to mental health instability. In the Philippines, where community quarantine is still being imposed across the country, college students face several challenges amidst this pandemic. The pandemic continues to escalate, which may lead to fear and a spectrum of psychological consequences. Universities and colleges play an essential role in supporting college students in their academic, safety, and social needs. The courses of activities implemented by the different universities and colleges may significantly affect their mental well-being status. Our study is particularly interested in the effect of online classes on college students nationwide during the pandemic. The study will estimate this effect on their mental wellbeing since this abrupt transition can lead to depression, stress, or anxiety for some students due to insufficient time to adjust to the new learning environment. The role of social media is also an important exposure to some college students [ 55 , 56 ]. Social media exposure to COVID-19 may be considered a contributing factor to college students’ mental well-being, particularly their stress, depression, and anxiety [ 57 , 58 ]. Despite these known facts, little is known about the effect of transitioning to online learning and social media exposure on the mental health of college students during the COVID-19 pandemic in the Philippines. To our knowledge, this is the first study in the Philippines that will use a mixed-method study design to examine the mental health of college students in the entire country. The online survey is a powerful platform to employ our methods.

Additionally, our study will also utilize a qualitative assessment of the college students, which may give significant insights or findings of the experiences of the college students during these trying times that cannot be captured on our online survey. The thematic findings or narratives from the qualitative part of our study will be triangulated with the quantitative analysis for a more robust synthesis. The results will be used to draw conclusions about the mental health status among college students during the pandemic in the country, which will eventually be used to implement key interventions if deemed necessary. A cross-sectional study design for the online survey is one of our study’s limitations in which contrasts will be mainly between participants at a given point of time. In addition, bias arising from residual or unmeasured confounding factors cannot be ruled out.

The COVID-19 pandemic and its accompanying effects will persistently affect the mental wellbeing of college students. Mental health services must be delivered to combat mental instability. In addition, universities and colleges should create an environment that will foster mental health awareness among Filipino college students. The results of our study will tailor the possible coping strategies to meet the specific needs of college students nationwide, thereby promoting psychological resilience.

Students’ online learning challenges during the pandemic and how they cope with them: The case of the Philippines

Jessie s. barrot.

College of Education, Arts and Sciences, National University, Manila, Philippines

Ian I. Llenares

Leo s. del rosario, associated data.

The datasets used and/or analysed during the current study are available from the corresponding author on reasonable request.

Recently, the education system has faced an unprecedented health crisis that has shaken up its foundation. Given today’s uncertainties, it is vital to gain a nuanced understanding of students’ online learning experience in times of the COVID-19 pandemic. Although many studies have investigated this area, limited information is available regarding the challenges and the specific strategies that students employ to overcome them. Thus, this study attempts to fill in the void. Using a mixed-methods approach, the findings revealed that the online learning challenges of college students varied in terms of type and extent. Their greatest challenge was linked to their learning environment at home, while their least challenge was technological literacy and competency. The findings further revealed that the COVID-19 pandemic had the greatest impact on the quality of the learning experience and students’ mental health. In terms of strategies employed by students, the most frequently used were resource management and utilization, help-seeking, technical aptitude enhancement, time management, and learning environment control. Implications for classroom practice, policy-making, and future research are discussed.

Introduction

Since the 1990s, the world has seen significant changes in the landscape of education as a result of the ever-expanding influence of technology. One such development is the adoption of online learning across different learning contexts, whether formal or informal, academic and non-academic, and residential or remotely. We began to witness schools, teachers, and students increasingly adopt e-learning technologies that allow teachers to deliver instruction interactively, share resources seamlessly, and facilitate student collaboration and interaction (Elaish et al., 2019 ; Garcia et al., 2018 ). Although the efficacy of online learning has long been acknowledged by the education community (Barrot, 2020 , 2021 ; Cavanaugh et al., 2009 ; Kebritchi et al., 2017 ; Tallent-Runnels et al., 2006 ; Wallace, 2003 ), evidence on the challenges in its implementation continues to build up (e.g., Boelens et al., 2017 ; Rasheed et al., 2020 ).

Recently, the education system has faced an unprecedented health crisis (i.e., COVID-19 pandemic) that has shaken up its foundation. Thus, various governments across the globe have launched a crisis response to mitigate the adverse impact of the pandemic on education. This response includes, but is not limited to, curriculum revisions, provision for technological resources and infrastructure, shifts in the academic calendar, and policies on instructional delivery and assessment. Inevitably, these developments compelled educational institutions to migrate to full online learning until face-to-face instruction is allowed. The current circumstance is unique as it could aggravate the challenges experienced during online learning due to restrictions in movement and health protocols (Gonzales et al., 2020 ; Kapasia et al., 2020 ). Given today’s uncertainties, it is vital to gain a nuanced understanding of students’ online learning experience in times of the COVID-19 pandemic. To date, many studies have investigated this area with a focus on students’ mental health (Copeland et al., 2021 ; Fawaz et al., 2021 ), home learning (Suryaman et al., 2020 ), self-regulation (Carter et al., 2020 ), virtual learning environment (Almaiah et al., 2020 ; Hew et al., 2020 ; Tang et al., 2020 ), and students’ overall learning experience (e.g., Adarkwah, 2021 ; Day et al., 2021 ; Khalil et al., 2020 ; Singh et al., 2020 ). There are two key differences that set the current study apart from the previous studies. First, it sheds light on the direct impact of the pandemic on the challenges that students experience in an online learning space. Second, the current study explores students’ coping strategies in this new learning setup. Addressing these areas would shed light on the extent of challenges that students experience in a full online learning space, particularly within the context of the pandemic. Meanwhile, our nuanced understanding of the strategies that students use to overcome their challenges would provide relevant information to school administrators and teachers to better support the online learning needs of students. This information would also be critical in revisiting the typology of strategies in an online learning environment.

Literature review

Education and the covid-19 pandemic.

In December 2019, an outbreak of a novel coronavirus, known as COVID-19, occurred in China and has spread rapidly across the globe within a few months. COVID-19 is an infectious disease caused by a new strain of coronavirus that attacks the respiratory system (World Health Organization, 2020 ). As of January 2021, COVID-19 has infected 94 million people and has caused 2 million deaths in 191 countries and territories (John Hopkins University, 2021 ). This pandemic has created a massive disruption of the educational systems, affecting over 1.5 billion students. It has forced the government to cancel national examinations and the schools to temporarily close, cease face-to-face instruction, and strictly observe physical distancing. These events have sparked the digital transformation of higher education and challenged its ability to respond promptly and effectively. Schools adopted relevant technologies, prepared learning and staff resources, set systems and infrastructure, established new teaching protocols, and adjusted their curricula. However, the transition was smooth for some schools but rough for others, particularly those from developing countries with limited infrastructure (Pham & Nguyen, 2020 ; Simbulan, 2020 ).

Inevitably, schools and other learning spaces were forced to migrate to full online learning as the world continues the battle to control the vicious spread of the virus. Online learning refers to a learning environment that uses the Internet and other technological devices and tools for synchronous and asynchronous instructional delivery and management of academic programs (Usher & Barak, 2020 ; Huang, 2019 ). Synchronous online learning involves real-time interactions between the teacher and the students, while asynchronous online learning occurs without a strict schedule for different students (Singh & Thurman, 2019 ). Within the context of the COVID-19 pandemic, online learning has taken the status of interim remote teaching that serves as a response to an exigency. However, the migration to a new learning space has faced several major concerns relating to policy, pedagogy, logistics, socioeconomic factors, technology, and psychosocial factors (Donitsa-Schmidt & Ramot, 2020 ; Khalil et al., 2020 ; Varea & González-Calvo, 2020 ). With reference to policies, government education agencies and schools scrambled to create fool-proof policies on governance structure, teacher management, and student management. Teachers, who were used to conventional teaching delivery, were also obliged to embrace technology despite their lack of technological literacy. To address this problem, online learning webinars and peer support systems were launched. On the part of the students, dropout rates increased due to economic, psychological, and academic reasons. Academically, although it is virtually possible for students to learn anything online, learning may perhaps be less than optimal, especially in courses that require face-to-face contact and direct interactions (Franchi, 2020 ).

Related studies

Recently, there has been an explosion of studies relating to the new normal in education. While many focused on national policies, professional development, and curriculum, others zeroed in on the specific learning experience of students during the pandemic. Among these are Copeland et al. ( 2021 ) and Fawaz et al. ( 2021 ) who examined the impact of COVID-19 on college students’ mental health and their coping mechanisms. Copeland et al. ( 2021 ) reported that the pandemic adversely affected students’ behavioral and emotional functioning, particularly attention and externalizing problems (i.e., mood and wellness behavior), which were caused by isolation, economic/health effects, and uncertainties. In Fawaz et al.’s ( 2021 ) study, students raised their concerns on learning and evaluation methods, overwhelming task load, technical difficulties, and confinement. To cope with these problems, students actively dealt with the situation by seeking help from their teachers and relatives and engaging in recreational activities. These active-oriented coping mechanisms of students were aligned with Carter et al.’s ( 2020 ), who explored students’ self-regulation strategies.

In another study, Tang et al. ( 2020 ) examined the efficacy of different online teaching modes among engineering students. Using a questionnaire, the results revealed that students were dissatisfied with online learning in general, particularly in the aspect of communication and question-and-answer modes. Nonetheless, the combined model of online teaching with flipped classrooms improved students’ attention, academic performance, and course evaluation. A parallel study was undertaken by Hew et al. ( 2020 ), who transformed conventional flipped classrooms into fully online flipped classes through a cloud-based video conferencing app. Their findings suggested that these two types of learning environments were equally effective. They also offered ways on how to effectively adopt videoconferencing-assisted online flipped classrooms. Unlike the two studies, Suryaman et al. ( 2020 ) looked into how learning occurred at home during the pandemic. Their findings showed that students faced many obstacles in a home learning environment, such as lack of mastery of technology, high Internet cost, and limited interaction/socialization between and among students. In a related study, Kapasia et al. ( 2020 ) investigated how lockdown impacts students’ learning performance. Their findings revealed that the lockdown made significant disruptions in students’ learning experience. The students also reported some challenges that they faced during their online classes. These include anxiety, depression, poor Internet service, and unfavorable home learning environment, which were aggravated when students are marginalized and from remote areas. Contrary to Kapasia et al.’s ( 2020 ) findings, Gonzales et al. ( 2020 ) found that confinement of students during the pandemic had significant positive effects on their performance. They attributed these results to students’ continuous use of learning strategies which, in turn, improved their learning efficiency.

Finally, there are those that focused on students’ overall online learning experience during the COVID-19 pandemic. One such study was that of Singh et al. ( 2020 ), who examined students’ experience during the COVID-19 pandemic using a quantitative descriptive approach. Their findings indicated that students appreciated the use of online learning during the pandemic. However, half of them believed that the traditional classroom setting was more effective than the online learning platform. Methodologically, the researchers acknowledge that the quantitative nature of their study restricts a deeper interpretation of the findings. Unlike the above study, Khalil et al. ( 2020 ) qualitatively explored the efficacy of synchronized online learning in a medical school in Saudi Arabia. The results indicated that students generally perceive synchronous online learning positively, particularly in terms of time management and efficacy. However, they also reported technical (internet connectivity and poor utility of tools), methodological (content delivery), and behavioral (individual personality) challenges. Their findings also highlighted the failure of the online learning environment to address the needs of courses that require hands-on practice despite efforts to adopt virtual laboratories. In a parallel study, Adarkwah ( 2021 ) examined students’ online learning experience during the pandemic using a narrative inquiry approach. The findings indicated that Ghanaian students considered online learning as ineffective due to several challenges that they encountered. Among these were lack of social interaction among students, poor communication, lack of ICT resources, and poor learning outcomes. More recently, Day et al. ( 2021 ) examined the immediate impact of COVID-19 on students’ learning experience. Evidence from six institutions across three countries revealed some positive experiences and pre-existing inequities. Among the reported challenges are lack of appropriate devices, poor learning space at home, stress among students, and lack of fieldwork and access to laboratories.

Although there are few studies that report the online learning challenges that higher education students experience during the pandemic, limited information is available regarding the specific strategies that they use to overcome them. It is in this context that the current study was undertaken. This mixed-methods study investigates students’ online learning experience in higher education. Specifically, the following research questions are addressed: (1) What is the extent of challenges that students experience in an online learning environment? (2) How did the COVID-19 pandemic impact the online learning challenges that students experience? (3) What strategies did students use to overcome the challenges?

Conceptual framework

The typology of challenges examined in this study is largely based on Rasheed et al.’s ( 2020 ) review of students’ experience in an online learning environment. These challenges are grouped into five general clusters, namely self-regulation (SRC), technological literacy and competency (TLCC), student isolation (SIC), technological sufficiency (TSC), and technological complexity (TCC) challenges (Rasheed et al., 2020 , p. 5). SRC refers to a set of behavior by which students exercise control over their emotions, actions, and thoughts to achieve learning objectives. TLCC relates to a set of challenges about students’ ability to effectively use technology for learning purposes. SIC relates to the emotional discomfort that students experience as a result of being lonely and secluded from their peers. TSC refers to a set of challenges that students experience when accessing available online technologies for learning. Finally, there is TCC which involves challenges that students experience when exposed to complex and over-sufficient technologies for online learning.

To extend Rasheed et al. ( 2020 ) categories and to cover other potential challenges during online classes, two more clusters were added, namely learning resource challenges (LRC) and learning environment challenges (LEC) (Buehler, 2004 ; Recker et al., 2004 ; Seplaki et al., 2014 ; Xue et al., 2020 ). LRC refers to a set of challenges that students face relating to their use of library resources and instructional materials, whereas LEC is a set of challenges that students experience related to the condition of their learning space that shapes their learning experiences, beliefs, and attitudes. Since learning environment at home and learning resources available to students has been reported to significantly impact the quality of learning and their achievement of learning outcomes (Drane et al., 2020 ; Suryaman et al., 2020 ), the inclusion of LRC and LEC would allow us to capture other important challenges that students experience during the pandemic, particularly those from developing regions. This comprehensive list would provide us a clearer and detailed picture of students’ experiences when engaged in online learning in an emergency. Given the restrictions in mobility at macro and micro levels during the pandemic, it is also expected that such conditions would aggravate these challenges. Therefore, this paper intends to understand these challenges from students’ perspectives since they are the ones that are ultimately impacted when the issue is about the learning experience. We also seek to explore areas that provide inconclusive findings, thereby setting the path for future research.

Material and methods

The present study adopted a descriptive, mixed-methods approach to address the research questions. This approach allowed the researchers to collect complex data about students’ experience in an online learning environment and to clearly understand the phenomena from their perspective.

Participants

This study involved 200 (66 male and 134 female) students from a private higher education institution in the Philippines. These participants were Psychology, Physical Education, and Sports Management majors whose ages ranged from 17 to 25 ( x ̅  = 19.81; SD  = 1.80). The students have been engaged in online learning for at least two terms in both synchronous and asynchronous modes. The students belonged to low- and middle-income groups but were equipped with the basic online learning equipment (e.g., computer, headset, speakers) and computer skills necessary for their participation in online classes. Table ​ Table1 1 shows the primary and secondary platforms that students used during their online classes. The primary platforms are those that are formally adopted by teachers and students in a structured academic context, whereas the secondary platforms are those that are informally and spontaneously used by students and teachers for informal learning and to supplement instructional delivery. Note that almost all students identified MS Teams as their primary platform because it is the official learning management system of the university.

Participants’ Online Learning Platforms

Informed consent was sought from the participants prior to their involvement. Before students signed the informed consent form, they were oriented about the objectives of the study and the extent of their involvement. They were also briefed about the confidentiality of information, their anonymity, and their right to refuse to participate in the investigation. Finally, the participants were informed that they would incur no additional cost from their participation.

Instrument and data collection

The data were collected using a retrospective self-report questionnaire and a focused group discussion (FGD). A self-report questionnaire was considered appropriate because the indicators relate to affective responses and attitude (Araujo et al., 2017 ; Barrot, 2016 ; Spector, 1994 ). Although the participants may tell more than what they know or do in a self-report survey (Matsumoto, 1994 ), this challenge was addressed by explaining to them in detail each of the indicators and using methodological triangulation through FGD. The questionnaire was divided into four sections: (1) participant’s personal information section, (2) the background information on the online learning environment, (3) the rating scale section for the online learning challenges, (4) the open-ended section. The personal information section asked about the students’ personal information (name, school, course, age, and sex), while the background information section explored the online learning mode and platforms (primary and secondary) used in class, and students’ length of engagement in online classes. The rating scale section contained 37 items that relate to SRC (6 items), TLCC (10 items), SIC (4 items), TSC (6 items), TCC (3 items), LRC (4 items), and LEC (4 items). The Likert scale uses six scores (i.e., 5– to a very great extent , 4– to a great extent , 3– to a moderate extent , 2– to some extent , 1– to a small extent , and 0 –not at all/negligible ) assigned to each of the 37 items. Finally, the open-ended questions asked about other challenges that students experienced, the impact of the pandemic on the intensity or extent of the challenges they experienced, and the strategies that the participants employed to overcome the eight different types of challenges during online learning. Two experienced educators and researchers reviewed the questionnaire for clarity, accuracy, and content and face validity. The piloting of the instrument revealed that the tool had good internal consistency (Cronbach’s α = 0.96).

The FGD protocol contains two major sections: the participants’ background information and the main questions. The background information section asked about the students’ names, age, courses being taken, online learning mode used in class. The items in the main questions section covered questions relating to the students’ overall attitude toward online learning during the pandemic, the reasons for the scores they assigned to each of the challenges they experienced, the impact of the pandemic on students’ challenges, and the strategies they employed to address the challenges. The same experts identified above validated the FGD protocol.

Both the questionnaire and the FGD were conducted online via Google survey and MS Teams, respectively. It took approximately 20 min to complete the questionnaire, while the FGD lasted for about 90 min. Students were allowed to ask for clarification and additional explanations relating to the questionnaire content, FGD, and procedure. Online surveys and interview were used because of the ongoing lockdown in the city. For the purpose of triangulation, 20 (10 from Psychology and 10 from Physical Education and Sports Management) randomly selected students were invited to participate in the FGD. Two separate FGDs were scheduled for each group and were facilitated by researcher 2 and researcher 3, respectively. The interviewers ensured that the participants were comfortable and open to talk freely during the FGD to avoid social desirability biases (Bergen & Labonté, 2020 ). These were done by informing the participants that there are no wrong responses and that their identity and responses would be handled with the utmost confidentiality. With the permission of the participants, the FGD was recorded to ensure that all relevant information was accurately captured for transcription and analysis.

Data analysis

To address the research questions, we used both quantitative and qualitative analyses. For the quantitative analysis, we entered all the data into an excel spreadsheet. Then, we computed the mean scores ( M ) and standard deviations ( SD ) to determine the level of challenges experienced by students during online learning. The mean score for each descriptor was interpreted using the following scheme: 4.18 to 5.00 ( to a very great extent ), 3.34 to 4.17 ( to a great extent ), 2.51 to 3.33 ( to a moderate extent ), 1.68 to 2.50 ( to some extent ), 0.84 to 1.67 ( to a small extent ), and 0 to 0.83 ( not at all/negligible ). The equal interval was adopted because it produces more reliable and valid information than other types of scales (Cicchetti et al., 2006 ).

For the qualitative data, we analyzed the students’ responses in the open-ended questions and the transcribed FGD using the predetermined categories in the conceptual framework. Specifically, we used multilevel coding in classifying the codes from the transcripts (Birks & Mills, 2011 ). To do this, we identified the relevant codes from the responses of the participants and categorized these codes based on the similarities or relatedness of their properties and dimensions. Then, we performed a constant comparative and progressive analysis of cases to allow the initially identified subcategories to emerge and take shape. To ensure the reliability of the analysis, two coders independently analyzed the qualitative data. Both coders familiarize themselves with the purpose, research questions, research method, and codes and coding scheme of the study. They also had a calibration session and discussed ways on how they could consistently analyze the qualitative data. Percent of agreement between the two coders was 86 percent. Any disagreements in the analysis were discussed by the coders until an agreement was achieved.

This study investigated students’ online learning experience in higher education within the context of the pandemic. Specifically, we identified the extent of challenges that students experienced, how the COVID-19 pandemic impacted their online learning experience, and the strategies that they used to confront these challenges.

The extent of students’ online learning challenges

Table ​ Table2 2 presents the mean scores and SD for the extent of challenges that students’ experienced during online learning. Overall, the students experienced the identified challenges to a moderate extent ( x ̅  = 2.62, SD  = 1.03) with scores ranging from x ̅  = 1.72 ( to some extent ) to x ̅  = 3.58 ( to a great extent ). More specifically, the greatest challenge that students experienced was related to the learning environment ( x ̅  = 3.49, SD  = 1.27), particularly on distractions at home, limitations in completing the requirements for certain subjects, and difficulties in selecting the learning areas and study schedule. It is, however, found that the least challenge was on technological literacy and competency ( x ̅  = 2.10, SD  = 1.13), particularly on knowledge and training in the use of technology, technological intimidation, and resistance to learning technologies. Other areas that students experienced the least challenge are Internet access under TSC and procrastination under SRC. Nonetheless, nearly half of the students’ responses per indicator rated the challenges they experienced as moderate (14 of the 37 indicators), particularly in TCC ( x ̅  = 2.51, SD  = 1.31), SIC ( x ̅  = 2.77, SD  = 1.34), and LRC ( x ̅  = 2.93, SD  = 1.31).

The Extent of Students’ Challenges during the Interim Online Learning

Out of 200 students, 181 responded to the question about other challenges that they experienced. Most of their responses were already covered by the seven predetermined categories, except for 18 responses related to physical discomfort ( N  = 5) and financial challenges ( N  = 13). For instance, S108 commented that “when it comes to eyes and head, my eyes and head get ache if the session of class was 3 h straight in front of my gadget.” In the same vein, S194 reported that “the long exposure to gadgets especially laptop, resulting in body pain & headaches.” With reference to physical financial challenges, S66 noted that “not all the time I have money to load”, while S121 claimed that “I don't know until when are we going to afford budgeting our money instead of buying essentials.”

Impact of the pandemic on students’ online learning challenges

Another objective of this study was to identify how COVID-19 influenced the online learning challenges that students experienced. As shown in Table ​ Table3, 3 , most of the students’ responses were related to teaching and learning quality ( N  = 86) and anxiety and other mental health issues ( N  = 52). Regarding the adverse impact on teaching and learning quality, most of the comments relate to the lack of preparation for the transition to online platforms (e.g., S23, S64), limited infrastructure (e.g., S13, S65, S99, S117), and poor Internet service (e.g., S3, S9, S17, S41, S65, S99). For the anxiety and mental health issues, most students reported that the anxiety, boredom, sadness, and isolation they experienced had adversely impacted the way they learn (e.g., S11, S130), completing their tasks/activities (e.g., S56, S156), and their motivation to continue studying (e.g., S122, S192). The data also reveal that COVID-19 aggravated the financial difficulties experienced by some students ( N  = 16), consequently affecting their online learning experience. This financial impact mainly revolved around the lack of funding for their online classes as a result of their parents’ unemployment and the high cost of Internet data (e.g., S18, S113, S167). Meanwhile, few concerns were raised in relation to COVID-19’s impact on mobility ( N  = 7) and face-to-face interactions ( N  = 7). For instance, some commented that the lack of face-to-face interaction with her classmates had a detrimental effect on her learning (S46) and socialization skills (S36), while others reported that restrictions in mobility limited their learning experience (S78, S110). Very few comments were related to no effect ( N  = 4) and positive effect ( N  = 2). The above findings suggest the pandemic had additive adverse effects on students’ online learning experience.

Summary of students’ responses on the impact of COVID-19 on their online learning experience

Students’ strategies to overcome challenges in an online learning environment

The third objective of this study is to identify the strategies that students employed to overcome the different online learning challenges they experienced. Table ​ Table4 4 presents that the most commonly used strategies used by students were resource management and utilization ( N  = 181), help-seeking ( N  = 155), technical aptitude enhancement ( N  = 122), time management ( N  = 98), and learning environment control ( N  = 73). Not surprisingly, the top two strategies were also the most consistently used across different challenges. However, looking closely at each of the seven challenges, the frequency of using a particular strategy varies. For TSC and LRC, the most frequently used strategy was resource management and utilization ( N  = 52, N  = 89, respectively), whereas technical aptitude enhancement was the students’ most preferred strategy to address TLCC ( N  = 77) and TCC ( N  = 38). In the case of SRC, SIC, and LEC, the most frequently employed strategies were time management ( N  = 71), psychological support ( N  = 53), and learning environment control ( N  = 60). In terms of consistency, help-seeking appears to be the most consistent across the different challenges in an online learning environment. Table ​ Table4 4 further reveals that strategies used by students within a specific type of challenge vary.

Students’ Strategies to Overcome Online Learning Challenges

Discussion and conclusions

The current study explores the challenges that students experienced in an online learning environment and how the pandemic impacted their online learning experience. The findings revealed that the online learning challenges of students varied in terms of type and extent. Their greatest challenge was linked to their learning environment at home, while their least challenge was technological literacy and competency. Based on the students’ responses, their challenges were also found to be aggravated by the pandemic, especially in terms of quality of learning experience, mental health, finances, interaction, and mobility. With reference to previous studies (i.e., Adarkwah, 2021 ; Copeland et al., 2021 ; Day et al., 2021 ; Fawaz et al., 2021 ; Kapasia et al., 2020 ; Khalil et al., 2020 ; Singh et al., 2020 ), the current study has complemented their findings on the pedagogical, logistical, socioeconomic, technological, and psychosocial online learning challenges that students experience within the context of the COVID-19 pandemic. Further, this study extended previous studies and our understanding of students’ online learning experience by identifying both the presence and extent of online learning challenges and by shedding light on the specific strategies they employed to overcome them.

Overall findings indicate that the extent of challenges and strategies varied from one student to another. Hence, they should be viewed as a consequence of interaction several many factors. Students’ responses suggest that their online learning challenges and strategies were mediated by the resources available to them, their interaction with their teachers and peers, and the school’s existing policies and guidelines for online learning. In the context of the pandemic, the imposed lockdowns and students’ socioeconomic condition aggravated the challenges that students experience.

While most studies revealed that technology use and competency were the most common challenges that students face during the online classes (see Rasheed et al., 2020 ), the case is a bit different in developing countries in times of pandemic. As the findings have shown, the learning environment is the greatest challenge that students needed to hurdle, particularly distractions at home (e.g., noise) and limitations in learning space and facilities. This data suggests that online learning challenges during the pandemic somehow vary from the typical challenges that students experience in a pre-pandemic online learning environment. One possible explanation for this result is that restriction in mobility may have aggravated this challenge since they could not go to the school or other learning spaces beyond the vicinity of their respective houses. As shown in the data, the imposition of lockdown restricted students’ learning experience (e.g., internship and laboratory experiments), limited their interaction with peers and teachers, caused depression, stress, and anxiety among students, and depleted the financial resources of those who belong to lower-income group. All of these adversely impacted students’ learning experience. This finding complemented earlier reports on the adverse impact of lockdown on students’ learning experience and the challenges posed by the home learning environment (e.g., Day et al., 2021 ; Kapasia et al., 2020 ). Nonetheless, further studies are required to validate the impact of restrictions on mobility on students’ online learning experience. The second reason that may explain the findings relates to students’ socioeconomic profile. Consistent with the findings of Adarkwah ( 2021 ) and Day et al. ( 2021 ), the current study reveals that the pandemic somehow exposed the many inequities in the educational systems within and across countries. In the case of a developing country, families from lower socioeconomic strata (as in the case of the students in this study) have limited learning space at home, access to quality Internet service, and online learning resources. This is the reason the learning environment and learning resources recorded the highest level of challenges. The socioeconomic profile of the students (i.e., low and middle-income group) is the same reason financial problems frequently surfaced from their responses. These students frequently linked the lack of financial resources to their access to the Internet, educational materials, and equipment necessary for online learning. Therefore, caution should be made when interpreting and extending the findings of this study to other contexts, particularly those from higher socioeconomic strata.

Among all the different online learning challenges, the students experienced the least challenge on technological literacy and competency. This is not surprising considering a plethora of research confirming Gen Z students’ (born since 1996) high technological and digital literacy (Barrot, 2018 ; Ng, 2012 ; Roblek et al., 2019 ). Regarding the impact of COVID-19 on students’ online learning experience, the findings reveal that teaching and learning quality and students’ mental health were the most affected. The anxiety that students experienced does not only come from the threats of COVID-19 itself but also from social and physical restrictions, unfamiliarity with new learning platforms, technical issues, and concerns about financial resources. These findings are consistent with that of Copeland et al. ( 2021 ) and Fawaz et al. ( 2021 ), who reported the adverse effects of the pandemic on students’ mental and emotional well-being. This data highlights the need to provide serious attention to the mediating effects of mental health, restrictions in mobility, and preparedness in delivering online learning.

Nonetheless, students employed a variety of strategies to overcome the challenges they faced during online learning. For instance, to address the home learning environment problems, students talked to their family (e.g., S12, S24), transferred to a quieter place (e.g., S7, S 26), studied at late night where all family members are sleeping already (e.g., S51), and consulted with their classmates and teachers (e.g., S3, S9, S156, S193). To overcome the challenges in learning resources, students used the Internet (e.g., S20, S27, S54, S91), joined Facebook groups that share free resources (e.g., S5), asked help from family members (e.g., S16), used resources available at home (e.g., S32), and consulted with the teachers (e.g., S124). The varying strategies of students confirmed earlier reports on the active orientation that students take when faced with academic- and non-academic-related issues in an online learning space (see Fawaz et al., 2021 ). The specific strategies that each student adopted may have been shaped by different factors surrounding him/her, such as available resources, student personality, family structure, relationship with peers and teacher, and aptitude. To expand this study, researchers may further investigate this area and explore how and why different factors shape their use of certain strategies.

Several implications can be drawn from the findings of this study. First, this study highlighted the importance of emergency response capability and readiness of higher education institutions in case another crisis strikes again. Critical areas that need utmost attention include (but not limited to) national and institutional policies, protocol and guidelines, technological infrastructure and resources, instructional delivery, staff development, potential inequalities, and collaboration among key stakeholders (i.e., parents, students, teachers, school leaders, industry, government education agencies, and community). Second, the findings have expanded our understanding of the different challenges that students might confront when we abruptly shift to full online learning, particularly those from countries with limited resources, poor Internet infrastructure, and poor home learning environment. Schools with a similar learning context could use the findings of this study in developing and enhancing their respective learning continuity plans to mitigate the adverse impact of the pandemic. This study would also provide students relevant information needed to reflect on the possible strategies that they may employ to overcome the challenges. These are critical information necessary for effective policymaking, decision-making, and future implementation of online learning. Third, teachers may find the results useful in providing proper interventions to address the reported challenges, particularly in the most critical areas. Finally, the findings provided us a nuanced understanding of the interdependence of learning tools, learners, and learning outcomes within an online learning environment; thus, giving us a multiperspective of hows and whys of a successful migration to full online learning.

Some limitations in this study need to be acknowledged and addressed in future studies. One limitation of this study is that it exclusively focused on students’ perspectives. Future studies may widen the sample by including all other actors taking part in the teaching–learning process. Researchers may go deeper by investigating teachers’ views and experience to have a complete view of the situation and how different elements interact between them or affect the others. Future studies may also identify some teacher-related factors that could influence students’ online learning experience. In the case of students, their age, sex, and degree programs may be examined in relation to the specific challenges and strategies they experience. Although the study involved a relatively large sample size, the participants were limited to college students from a Philippine university. To increase the robustness of the findings, future studies may expand the learning context to K-12 and several higher education institutions from different geographical regions. As a final note, this pandemic has undoubtedly reshaped and pushed the education system to its limits. However, this unprecedented event is the same thing that will make the education system stronger and survive future threats.

Authors’ contributions

Jessie Barrot led the planning, prepared the instrument, wrote the report, and processed and analyzed data. Ian Llenares participated in the planning, fielded the instrument, processed and analyzed data, reviewed the instrument, and contributed to report writing. Leo del Rosario participated in the planning, fielded the instrument, processed and analyzed data, reviewed the instrument, and contributed to report writing.

No funding was received in the conduct of this study.

Availability of data and materials

Declarations.

The study has undergone appropriate ethics protocol.

Informed consent was sought from the participants.

Authors consented the publication. Participants consented to publication as long as confidentiality is observed.

Publisher’s note

Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations.

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Students' Perception on Online and Distance Learning and their Motivation and Learning Strategies in using Educational Technologies during COVID-19 Pandemic

Ernie C. Avila 1,2 , Gracia J. Abin 1 , Glenda A. Bien 1 , Dominador M. Acasamoso Jr. 1 and Dorren D. Arenque 1

Published under licence by IOP Publishing Ltd Journal of Physics: Conference Series , Volume 1933 , Virtual Conference on Engineering, Science and Technology (ViCEST) 2020, 12-13 August 2020, Kuala Lumpur, Malaysia Citation Ernie C. Avila et al 2021 J. Phys.: Conf. Ser. 1933 012130 DOI 10.1088/1742-6596/1933/1/012130

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1 Ragay, Camarines Sur Branch, Polytechnic University of the Philippines

2 Research Management Office, Polytechnic University of the Philippines

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This descriptive study calculated the perceptions of 258 freshmen students of the Polytechnic University of the Philippines' Ragay, Camarines Sur Branch on the use of educational technologies in online and distance education, their level of motivation, and their learning strategies for the First Semester of Academic Year 2020-2021. It revealed that the students perceived that distance learning is excellent and essential. However, their access to the computer and other devices is limited. They perceived that their university branch's online or distance learning is moderately successful and that the university and their subject professors are moderately helpful in providing support and understanding during this type of learning arrangement. Likewise, they are motivated to use the educational technologies and perceived themselves to Often Utilized different learning strategies in using educational technologies during the COVID-19 pandemic. Thus, it is recommended that instructors and students train before the start of the semester to improve the level of acceptance of students to this new kind of learning set up to ensure that they will achieve better competence relative to their chosen and enrolled degrees.

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Distance learning in the Philippines: A year of hits and misses

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This is AI generated summarization, which may have errors. For context, always refer to the full article.

REMOTE EDUCATION. Parents and students return the modules to teachers at the Araullo High School in Manila on Tuesday, July 13, as the school year came to a close.

Every morning, Adelaide Dolar would ask a favor: could she charge her mobile phone at her neighbor’s house? She didn’t have electricity at home, and her children needed her gadget for online class work. She did this for the whole duration of the school year 2020-2021. 

The pandemic made it difficult for financially struggling families like hers to fulfill their children’s needs for distance learning, the 43-year-old vendor from Batangas province told Rappler in an interview on Sunday, July 18.

Despite this, she made sure that her children would not miss school the past year, when the government enforced a remote setup due to pandemic lockdowns.

Her three children – all basic education students – were enrolled under the modular learning system. The eldest, who was in Grade 10, needed to occasionally attend online classes. The younger ones, however, couldn’t just answer the modules distributed by the school; they also needed to watch video lessons uploaded on YouTube or do research for their classes.

With a meager income of P300 ($5.91) a day from selling afternoon snacks to her neighbors, Dolar had to budget this amount between their meals and an allotment of mobile data   for her children’s online classes.

“If they have online classes, I need to have P200 for internet ‘load.’ If my eldest son needs to attend a Google meet, I need to buy internet load worth P50 per hour. Of course, there’s also research that needs to be done, so the P50 load won’t be enough – that’s why we’re spending P200 for it. It will be registered for three days,” she said.

To make a living, Dolar and her husband sell snacks every afternoon in their neighborhood. Her husband has been diagnosed with bipolar disorder, so he cannot help that much with household finances. Dolar also does laundry services just to get by.

Not good for mental health

Aside from the financial burden brought by remote education, Dolar said that her children’s mental health had been affected. Without teachers explaining the lessons to students, she had to change her morning routine so she could guide and motivate her children to answer their learning modules. That delayed her preparation of food she would sell in the afternoon.

“They’re looking for the [in-person] school. They said in-person classes are better. They miss their interaction with their classmates. They are unmotivated to study. What will happen next school year? Will we be in this kind of situation again?” Dolar asked.

“They were culture-shocked. They are not used to this kind of situation. They’re hoping to interact with their teachers and their classmates,” she added.

In a recent video interview released by the Ateneo School of Government, Professor Carmel Abao said that aside from the issue of accessibility, remote learning also had an impact on students’ mental health.

“There’s an issue on the impact of this kind of learning on mental health. I still think that this is not advisable. Our kids are not made for this kind of isolation. Even if you do perform well in online learning, it’s different if you’re able to see, feel, and talk with your classmates,” she said.

Students didn’t learn as much

In a Rappler Talk interview on Friday, July 16, senior high school graduate Cheska Avenido said she found the remote learning setup really difficult.

“Besides the adjustment under the new modes of learning, sometimes we ask ourselves if studying during a pandemic is still worth it, because there are a lot of uncertainties,” she said.

Dolar shared that sentiment, saying her children didn’t learn that much in the remote setup, as she could not teach them properly. Though Dolar graduated with a degree in computer science, she wasn’t able to practice any related profession.

“I think they’re learning, but learning with teachers is far way better. Sometimes, I find it really hard to understand their lessons. Face-to-face classes is still the best way to go,” Dolar said.

Aside from the school system being unprepared for the shift, remote education also posed a major challenge for students who did not have anyone to facilitate learning at home, or whose parents were not capable of guiding them due to lack of knowledge. (READ:  Parents bear the brunt of distance learning as classes shift online )

Dolar said that, most times, she was the one attending her children’s online classes, especially in mathematics, so she could explain the concepts to them when answering their modules.

An online survey conducted by the multisectoral group Movement for Safe, Equitable, Quality and Relevant Education (SEQuRE) found that 86.7% of students under modular learning, 66% under online learning, and 74% under blended learning said they “learned less” under the alternative modes of learning compared with the traditional face-to-face setup.

The survey also found that only 5.4% under the blended learning, 5.7% under modular learning, and 9.1% under online learning “learned more.”

The survey was conducted from June 25 to July 12 among 1,278 teachers, 1,299 Grades 4 to 12 students, and 3,172 parents.

Teachers’ Dignity Coalition chairperson Benjo Basas said in a Rappler interview that, while the teachers would always do their best to teach students under any circumstance, they didn’t have any control on how students would respond.

“Either of those modalities, whether online or modular, it was difficult to learn. It’s difficult for the students. It’s also difficult for the teachers because we’re not trained for this system,” he said.

In March, senators questioned a report from the Department of Education (DepEd) that said 99% of public school students obtained a passing grade in the first quarter of the school year (October-December 2020).

The lawmakers were baffled by the high passing rate because many students struggled with distance learning. They cited instances when it was the parents or household members who ended up answering the exercises in the learning modules.

In remote learning, some students pay someone else to do their classwork

Education Undersecretary Diosdado San Antonio said it was likely that teachers were being considerate and therefore gave students high passing rates.

When pandemic is over, Basas said, teachers would have a tougher job because the students will need to catch up on the level of learning that corresponds to their grade or class.

“We have a lot of catching up to do because we’re promoting students to the next level even though we’re unsure if they do actually learn. But then we cannot do something about it because we’re asked to be considerate since we’re in a pandemic,” he said.

Erroneous modules, not enough gadgets

Education advocates have said that the pandemic highlighted the gaps in the Philippine education system. This was evident in the erroneous learning modules distributed to public school students during the pandemic.

“Painful” grammatical errors ,  wrong math equations , and depictions of  gender stereotypes  alarmed a public already worried over the quality of education that over 24 million students were receiving during the pandemic.

Aside from learning module blunders, Ateneo’s Abao said the pandemic exposed the “cracks” in the country’s education system.

“If the problem before the pandemic was the lack of classrooms, the problem now is the lack of computers. We have a problem with the quantity and quality which were magnified by the pandemic,” she said.

Better than academic freeze

Still, there were those who appreciated that the Department of Education (DepEd) and the Commission on Higher Education were able to go ahead with the school year amid the pandemic.

Dolar said that, even though the implementation was flawed, distance learning was still better than having an academic break. (READ: School time out during a pandemic? Pros and cons of an academic break )

“They have nothing to do at home, that’s why it’s okay to have distance learning. But we hope that they can improve the implementation and provide support to parents, teachers, and students,” she said.

Professor Jayeel Cornelio, director of Ateneo de Manila University’s development studies program, said that while remote education provided an opportunity for those in the academe to be creative, it would not be as effective if not all had equal access to the tools needed for the digital shift.

“As a professor, [remote education for me] is a good. We take advantage of every platform available, but the question is – who is winning and losing here? The reality is that if you come from an elite private school, you can easily cope with it. But we cannot say that flexible learning is the way to go for small private schools and state universities,” he said.

Students and teachers remain safe from the virus while they continue learning from their homes. Despite the challenges brought by remote learning, senior high school graduate Avenido said she still felt unsafe to return to face-to-face classes.

“I’d be comfortable to return to face-to-face classes if the government finds better solutions to our pandemic problems. If they can find ways to contain virus spread and ramp up vaccination, it’s the only way I will feel safe to join face-to-face classes,” she said.

Over a year into the pandemic, the Philippines is still struggling to contain the deadly virus that has so far infected more than 1.5 million and has killed over 26,000 of its population. The country is bracing for a possible surge in infections, as the threat of a more virulent Delta variant looms.

Finding local solutions

Regina Sibal, lead convenor of education advocacy group Aral Pilipinas, said that, aside from the slow response, the government’s top-down approach in its policy making was another barrier in the reopening of schools. She said that the government should not be implementing a “blanket rule” across the country.

“Our remote learning now is for all schools and no provision is given to other areas that are able to do face-to-face classes. Disparity in education access has been more pronounced now, especially in marginalized areas that lack resources,” she said.

Sibal said that what government should be doing now is to provide local communities with guidelines on finding solutions specific to their areas and situations. (READ: Empower LGUs to make decisions on school opening – advocacy group )

President Rodrigo Duterte turned down several times calls for face-to-face classes due to the threat of the pandemic.

Education Secretary Leonor Briones, however, was hopeful the DepEd would get the go signal to start limited face-to-face classes in some 100 schools it had identified. She was banking on the vaccination of teachers and the planned inoculation of students.

Are PH schools ready for face-to-face classes during pandemic?

The DepEd had said that it was preparing for “the delivery of quality education no matter what the circumstances will be in the coming months.”

Public schools in the country will start classes for school year 2021-2022 on September 13 , while private schools can start as early as June since they closed the past school year earlier.

“Enhanced”  blended distance learning will continue to be implemented. But will the government make it right for millions of students this time around? – Rappler.com

Editors’ Note: All Filipino quotes were translated into English .

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