rooms controller job description resume

What Does a Rooms Controller Do?

Find out what a Rooms Controller does, how to get this job, salary information, and what it takes to succeed as a Rooms Controller.

The Rooms Controller serves as the operational linchpin within the hospitality sector, ensuring the seamless allocation and management of guest accommodations. This role requires a meticulous approach to balancing guest preferences with availability, thereby optimizing both satisfaction and revenue. By coordinating closely with front desk, housekeeping, and reservations departments, the Rooms Controller maintains an up-to-date understanding of the hotel’s occupancy dynamics. This position demands a blend of analytical skills to forecast room availability and interpersonal abilities to address guest inquiries and concerns, all while upholding the establishment’s standards for excellence and comfort. Through their efforts, the Rooms Controller facilitates a smooth operational flow, contributing to the overall guest experience and operational efficiency of the hotel.

Rooms Controller Job Duties

• Manage and oversee the assignment of hotel rooms to guests based on their preferences, special requests, and the hotel’s occupancy needs, ensuring optimal room utilization and guest satisfaction.
• Coordinate with the housekeeping department to track room status updates, ensuring all rooms are clean, well-maintained, and ready for guest arrival.
• Handle room changes and upgrades for guests, carefully balancing the need for upselling while ensuring guest satisfaction and loyalty.
• Monitor and manage inventory of rooms, keeping an accurate count of available rooms for current and future bookings to prevent overbooking.
• Liaise with the front desk, reservations, and sales departments to resolve any discrepancies in room bookings and ensure a seamless guest experience.
• Implement and maintain a system for lost and found items, ensuring items are cataloged and stored securely, and returned to guests in a timely manner.
• Analyze daily occupancy reports to forecast room availability and make informed decisions regarding room allocations for groups, VIPs, and special events.
• Develop and enforce policies regarding room security and guest privacy, ensuring all staff members are trained on best practices for maintaining guest confidentiality and safety.

Rooms Controller Salary & Outlook

A Rooms Controller’s salary is influenced by factors such as years of experience in hotel operations, proficiency in hotel management software, ability to manage high-pressure situations, and excellence in customer service. Specialization in revenue management and a track record of optimizing room occupancy and rates also significantly affect earnings.

• Median Annual Salary: $101,995 ($49.04/hour)
• Top 10% Annual Salary: $148,000 ($71.15/hour)

The employment of rooms controllers is expected to decline over the next decade.

This decline is primarily due to advancements in hotel management software, which automate room assignments, optimize occupancy rates, and handle guest requests, reducing the need for manual intervention by Rooms Controllers. Additionally, the integration of IoT devices in hotels further streamlines operations, diminishing reliance on human controllers.

Rooms Controller Job Requirements

Education: A Rooms Controller typically requires a high school diploma as a foundational educational requirement. Advancing in this career often benefits from post-secondary education in hospitality management, business administration, or a related field. Courses in customer service, communication, and computer skills are highly recommended. Pursuing a certificate or degree in hospitality can provide a competitive edge, equipping candidates with specialized knowledge in hotel operations, management techniques, and reservation systems essential for the role.

Experience: Rooms Controllers typically come from diverse experience backgrounds, with many having prior exposure in hospitality or customer service roles. On-the-job training is common, allowing individuals to learn specific operational procedures and software used in room assignments and guest management. Some may have participated in formal training programs related to hospitality management, enhancing their skills in communication, organization, and problem-solving. Experience in coordinating tasks, managing bookings, and addressing guest needs is crucial. The role demands adaptability, attention to detail, and the ability to work under pressure, skills often honed through practical experience in similar settings.

Certifications & Licenses: No specific certifications or licenses are typically required for the job of a Rooms Controller.

Rooms Controller Skills

Inventory Management: Balancing room inventory with guest demand is crucial for achieving optimal occupancy rates and maximizing hotel revenue. It involves forecasting booking trends, adjusting room allocations, and ensuring seamless communication between the front desk and housekeeping to maintain guest satisfaction and operational efficiency.

Yield Management: Through strategic control of inventory and pricing, a Rooms Controller can significantly enhance revenue. This task requires analyzing booking patterns and market demand to adjust room rates dynamically and predict occupancy levels, aiming for the best financial outcome while keeping guests happy.

Reservation Systems: Managing bookings and occupancy effectively demands proficiency with software platforms. A Rooms Controller must accommodate guest preferences while optimizing room revenue, which involves analyzing data to predict occupancy, adjust rates, and accurately communicate availability through various channels.

Guest Relations: Addressing guest expectations and resolving issues with professionalism impacts guest loyalty. Knowledge of hotel operations and strong communication skills across departments are necessary to ensure a pleasant and seamless experience for all guests.

Conflict Resolution: Addressing guest concerns or disputes over room assignments, billing, or service expectations requires a calm and empathetic approach. Quick and logical decision-making helps maintain a positive guest experience, resolving issues in a way that supports the hotel’s reputation and guest satisfaction.

Housekeeping Coordination: Scheduling and overseeing the cleaning and preparation of rooms is critical for welcoming guests into a clean environment, which significantly affects their satisfaction and the hotel’s image. Detail-oriented coordination between housekeeping staff and front desk personnel is essential for timely room availability and addressing any special requests or issues efficiently.

Rooms Controller Work Environment

A Rooms Controller typically operates within the bustling environment of a hotel or resort, where the primary workspace is an office setting, often situated near the front desk or in the administrative section. This role involves a significant amount of time spent on computers and communication devices, managing room assignments, and ensuring guest satisfaction with their accommodations.

The work hours can extend beyond the typical nine-to-five, especially during peak seasons or when handling late-night check-ins and emergencies. Dress code usually aligns with the hotel’s standards, often requiring professional attire that reflects the establishment’s image.

The nature of the job demands high interaction levels with both staff and guests, necessitating strong communication skills and a patient demeanor. The pace can be fast, requiring quick, efficient decision-making. Opportunities for professional development are present, with the potential for advancement within the hotel’s management structure. Technology plays a crucial role, from managing bookings to analyzing occupancy rates, making tech-savviness a valuable asset.

Advancement Prospects

A Rooms Controller, pivotal in the hospitality industry, primarily oversees room assignments and ensures guest satisfaction. Advancement prospects include transitioning to a Front Office Manager, where one oversees the entire front office operations, or a Revenue Manager, focusing on pricing strategies to maximize profitability.

To ascend to these roles, a Rooms Controller should excel in managing guest experiences and operational efficiency. Mastery in utilizing Property Management Systems (PMS) and a deep understanding of the hotel’s booking patterns are crucial. Demonstrating leadership in coordinating with housekeeping and maintenance departments to ensure room readiness and quality can also pave the way for promotion.

Progressing further, a Rooms Controller could aim for the position of Hotel Manager or General Manager, overseeing all hotel operations. Success in previous roles, coupled with a strong track record in improving guest satisfaction and operational efficiency, is essential for such advancement.

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Rooms Controller Resume Examples

If you are looking for a job in the rooms controller sector, you might feel overwhelmed by the task of writing your resume. With the increasing competition in the hospitality industry, having an outstanding resume is more important now than ever before. This guide will provide you with the tips and advice you need to create a resume that will make you stand out from the crowd. In this guide, you will find helpful examples of resumes from rooms controller professionals, as well as helpful tips on how to best highlight your skills and experience. With this knowledge and the help of this guide, you’ll be writing a great rooms controller resume in no time.

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Rooms Controller

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Experienced Rooms Controller with more than 8 years of experience in the hospitality and tourism industry. Proven track record of managing room bookings, reservations, and customer inquiries while providing excellent customer service. Skilled in conflict resolution and problem solving. Committed to ensuring that all customers have an exceptional experience.

Core Skills :

• Ability to multi- task effectively
• Excellent customer service skills
• Knowledge of travel and hospitality industry
• Proficient in various computer systems and applications
• Experience with bookkeeping, accounting and point of sale systems
• Strong problem- solving and organizational skills

Professional Experience : Rooms Controller, XYZ Resort, July 2013 – Present

• Manage all aspects of the day- to- day operations of the hotel, including room bookings, reservations, and customer inquiries.
• Answer customer queries and provide timely, accurate, and detailed information.
• Process payments, check- ins and check- outs, and resolve any customer complaints.
• Monitor room availability and take action to ensure that all rooms are filled to capacity.
• Assist in the training and development of new staff members.

Education : Bachelor of Business Administration, ABC University, 2012 Diploma in Hotel and Tourism Management, XYZ College, 2010 Certificate in Customer Service, QRS Institute, 2009

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Rooms Controller Resume with No Experience

Recent graduate with a passion for hospitality and customer service. Possess strong organizational and communication skills and eager to learn new skills and apply them in the workplace.

• Customer Service
• Organizational Skills
• Time Management
• Attention to Detail
• Communication

Responsibilities

• Greet and direct guests
• Maintain an organized desk area
• Handle customer inquiries
• Respond to guest requests
• Answer phone calls
• Ensure accuracy in data entry
• Provide excellent customer service
• File and maintain records
• Perform other tasks as assigned.

Experience 0 Years

Level Junior

Education Bachelor’s

Rooms Controller Resume with 2 Years of Experience

Highly organized and motivated Room Controller with 2 years of experience in the hospitality industry. Skilled in overseeing room inventory, conducting room inspections, and managing extra amenities for guests. Proven track record of efficiently handling administrative tasks and customer service inquiries. Possesses excellent interpersonal and organizational skills with the ability to multitask.

• Administrative Task Management
• Room Inventory Management
• Room Inspections
• Guest Relations
• Interpersonal Communication

Responsibilities :

• Overseeing room inventory, ensuring all rooms are stocked with all necessary amenities.
• Conducting room inspections, ensuring all rooms are up to standard and ready for guests.
• Assisting with check- ins and check- outs, providing guests with information on services and facilities.
• Liaising with other departments, such as housekeeping and the front desk, to ensure a smooth workflow.
• Responding promptly to customer inquiries, addressing complaints, and resolving any issues in a timely manner.
• Maintaining records of room bookings and other related data.
• Supervising and training new staff in hotel policies and procedures.

Experience 2+ Years

Rooms Controller Resume with 5 Years of Experience

Hardworking and reliable Room Controller with five years of experience managing a variety of hotel rooms. Possess excellent customer service skills and knowledge of hospitality industry standards and practices. Proven ability to provide excellent customer service, problem solve, and keep accurate records. Highly organized, detail- oriented and adept at multitasking in a fast- paced environment.

• Excellent customer service
• Exceptional problem solving
• Knowledge of hospitality industry
• Ability to manage multiple tasks
• Ability to follow directions
• Attention to detail
• Highly organized
• Ability to work independently
• Ensure hotel rooms are kept clean and in good condition
• Respond to customer inquiries and provide assistance to guests
• Ensure rooms are ready for check- ins
• Resolve issues with customers
• Monitor and report on room availability
• Record and report any maintenance issues
• Update records of room bookings
• Ensure all safety regulations are followed

Experience 5+ Years

Level Senior

Rooms Controller Resume with 7 Years of Experience

Highly professional Room Controller with 7 years of experience. Possess extensive knowledge on hotel management, customer service and business operations. Skilled in problem solving and conflict resolution. Proven record in creating a pleasant and comfortable atmosphere for guests. Demonstrated ability to manage multiple tasks, maintain accurate records and handle guest inquiries in an efficient manner.

• Guest Service Management
• Inventory Management
• Business Operations
• Problem Solving
• Bookkeeping
• Conflict Resolution
• Excellent Communication
• Supervise staff to ensure the smooth running of operations.
• Ensure that all guests receive adequate service in a timely manner.
• Handle customer inquiries and complaints in a professional and courteous manner.
• Maintain accurate records of guest data and transactions.
• Manage room inventories, including booking, checking in and out, room assignments, and housekeeping.
• Ensure that all hotel policies and procedures are adhered to.
• Develop strategies to improve guest service and increase customer satisfaction.
• Negotiate contracts and special rates with suppliers and vendors.
• Develop and implement marketing strategies to promote the hotel and its services.
• Perform regular inspections of guest rooms and common areas to ensure high standards of cleanliness and safety.

Experience 7+ Years

Rooms Controller Resume with 10 Years of Experience

A highly experienced Rooms Controller with 10 years in the hospitality industry. Proven track record of providing exceptional service in both guest satisfaction and operational duties. Skilled in managing relationships with guests and colleagues as well as coordinating all hotel activities. Committed to ensuring a smooth running of all hotel services while providing a friendly and professional environment.

• Excellent communication and interpersonal skills
• Strong organizational and problem- solving abilities
• Ability to effectively manage high- pressure situations
• Proficient in utilizing computer applications for managing guest services
• Adept at resolving guest issues promptly and professionally
• Monitoring and supervising room attendant workloads
• Maintaining accurate records of guest rooms occupancy and availability
• Ensuring all guest rooms are maintained to the highest standards
• Providing assistance to guests during their stay and addressing any issues or requests
• Managing and supervising any emergency or security incidents
• Conducting regular inspections of all hotel areas to ensure health and safety standards are met
• Coordinating daily activities of staff and ensuring they are adequately trained and placed in appropriate departments
• Ensuring all guest services are provided in a professional and friendly manner

Experience 10+ Years

Level Senior Manager

Education Master’s

Rooms Controller Resume with 15 Years of Experience

An experienced and dependable Rooms Controller with 15 years of experience in the hospitality field. Results- driven professional with a strong record of successfully meeting and exceeding established goals. Highly skilled in all aspects of hotel operations, including housekeeping, reservations, and guest relations. Exceptional interpersonal and communication skills, with a demonstrated ability to manage staff and provide excellent customer service.

• Knowledge of hotel operations
• Strong problem- solving abilities
• Solid organizational and time management skills
• Ability to multitask in a fast- paced environment
• Proficient in Microsoft Office programs
• Ability to work independently or as part of a team
• Serve as the primary contact for guests, resolving any issues to ensure a positive customer experience
• Develop and implement housekeeping and cleaning schedules for hotel rooms
• Coordinate with housekeeping personnel to ensure all rooms are cleaned and ready for guests
• Oversee reservations, ensuring rooms are available for guests when requested
• Handle customer inquiries regarding room availability, rates, and amenities
• Ensure all necessary paperwork and documentation regarding reservations is completed in a timely manner
• Create and maintain accurate reports and records, such as room occupancy and guest feedback
• Develop and implement strategies to increase customer satisfaction and room occupancy rates
• Manage staff, providing training and guidance as needed to ensure peak performance

Experience 15+ Years

Level Director

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What should be included in a Rooms Controller resume?

A Rooms Controller is a hospitality professional who manages the day-to-day operations of a guestroom department. A Rooms Controller resume should include the following key elements:

• Professional Summary: Describe yourself, your experience and qualifications in a few short sentences.
• Work Experience: Include your current and past positions as a Rooms Controller, with specific details about your responsibilities, achievements and any awards received.
• Education: List your degrees and certifications, including the date and location of completion.
• Skills: Highlight any skills you possess that are relevant to the position of a Rooms Controller such as problem solving, customer service, negotiation and team-building.
• Professional Affiliations: Mention any professional organizations you are a member of, such as the American Hotel & Lodging Association or Hospitality Financial and Technology Professionals.
• Additional Information: Include any additional information that you feel is relevant to the job such as languages spoken, volunteer experience or additional qualifications.

By including these key elements, you can showcase your experience and qualifications as a Rooms Controller in an organized and professional manner.

What is a good summary for a Rooms Controller resume?

A Rooms Controller resume should be succinct and summarise the individual’s experience and qualifications in a few lines. It should highlight key skills, such as customer service, problem-solving, time-management, and communication. The resume should also include relevant qualifications, such as certifications in hospitality management, training in customer service, and any other qualifications that are relevant for the job. Experience should be presented as a bulleted list of duties and responsibilities that the individual has held related to the role. Finally, the summary should include any other pertinent information, such as a brief description of work experience and special achievements.

What is a good objective for a Rooms Controller resume?

When crafting a resume for a Rooms Controller position, it’s essential to emphasize your experience in the hospitality industry. This article will provide tips for creating an effective objective statement.

• Highlight relevant qualifications: A successful objective should begin with a brief statement highlighting your qualifications for the position. This will give potential employers an understanding of your experience in the hospitality industry and demonstrate your ability to be successful as a Rooms Controller.
• List key skills: Include a list of key skills that you possess. This can include anything from customer service to budgeting and accounting skills. Your objective should showcase your ability to handle a variety of tasks that come with the job.
• Provide examples of past accomplishments: While listing your key skills, also provide an example of a past accomplishment that demonstrates your ability to perform the duties of a Rooms Controller. This will show potential employers that you have a proven track record of success in the hospitality industry.
• Demonstrate your passion: Lastly, make sure to include a brief statement that demonstrates your passion for the hospitality industry. This will show potential employers that you are dedicated to the field and have a strong desire to grow and succeed in the position.

By following these tips, you can create an effective objective statement for your Rooms Controller resume that will help you stand out from other applicants.

How do you list Rooms Controller skills on a resume?

When it comes to highlighting your skills as a Rooms Controller on your resume, it’s important to make sure that you’re properly listing the skills that you have. Here are some of the key skills you should emphasize:

• Scheduling and planning: You should be able to demonstrate your ability to plan and coordinate the logistics of room availability.
• Proficiency in computers: You should be able to demonstrate your knowledge of computer systems and programs in order to access room availability and bookings.
• Negotiating and problem solving: It’s essential to show that you’re able to resolve conflicts and negotiate solutions with guests and their requests.
• Interpersonal communication: You should be able to demonstrate your ability to effectively communicate with guests and staff to ensure a smooth stay.
• Attention to detail: You should be able to show that you’re able to accurately review and process room reservations.
• Time management: You should demonstrate your ability to effectively manage time and multitask in order to ensure that all tasks are completed in a timely manner.

By emphasizing these skills on your resume, you can effectively demonstrate your potential as a Rooms Controller and show that you’re the perfect candidate for the job.

What skills should I put on my resume for Rooms Controller?

When applying for a position as a Rooms Controller, there are certain skills that should be included on your resume. Showcase these skills to demonstrate your capability to potential employers:

• Knowledge of Rooms Division Procedures: Knowledge in the areas of room inventory, room rental and pricing, and reservations is essential. You should also be familiar with procedures related to check-in and check-out, housekeeping, and guest services.
• Customer Service: As a Rooms Controller, you will be interacting with guests on a daily basis. Showcase your ability to provide excellent customer service, including your interpersonal and communication skills.
• Computer Proficiency: Employers will expect you to be proficient in computer systems such as hotel management software and reservation systems. Be sure to list on your resume any experience you have with these systems.
• Attention to Detail: Given the nature of the job, it’s essential to have strong attention to detail. Employers will be looking for proof that you have the ability to accurately manage data and that you can double-check your work.
• Time Management: As a Rooms Controller, you will be dealing with multiple tasks and guests at once. Show that you have the ability to manage your time effectively and can prioritize tasks when needed.
• Organization: Employers will want to know that you have the ability to maintain organization in a busy and fast-paced environment. Showcase your organizational skills to demonstrate your capacity for the job.

Key takeaways for an Rooms Controller resume

When crafting a resume for a Rooms Controller role, there are several key takeaways to keep in mind.

• First, it is important to highlight your experience in the hospitality industry. This could include experience in hotel operations, revenue management, and guest services. It is also beneficial to have experience with revenue management systems, accounting systems, and other software systems. It is also important to emphasize your ability to handle high volume, multitasking, and customer service.
• Second, it is important to list certifications and training related to hospitality. This could include certifications in revenue management, guest services, hospitality management, safety, and customer service.
• Third, include any special awards or recognitions you may have received in the past. This could include awards related to customer service or hospitality management.
• Fourth, include any special projects or initiatives you may have worked on in the past. This could include projects related to revenue management, labor management, budgeting, and other initiatives related to hospitality.
• Fifth, highlight any special skills that are related to the role of a Rooms Controller. This could include skills in planning, organizing, problem-solving, communication, and customer service.
• Finally, include any special knowledge you may have of the local area or the hotel operations. If you have knowledge of local attractions or hotel policies, this can be useful for a Rooms Controller.

By keeping these key takeaways in mind, you will be able to create a resume that is sure to impress potential employers. Good luck!

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Work Experience

• Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/up sell strategies. Accommodate special requests when possible
• Retrieve and review reservations arrival report on a daily basis and use known information to create detailed and personalized portfolio for guest. When guest information is unknown, conduct research as needed to gain more information on guest’s stay and preferences. Contact the booking agent to get all information needed to provide seamless check in and amenities
• Be trained in Front Office, IRD, and Housekeeping operations to ensure seamless guest experience. Block guest’s room type according to preferences
• Confirm guest preferences via reservation and maintain accurate record of guest’s preferences. Schedule reservations at Spa or Restaurants as needed
• Review following day’s reservations blocking to maintain clean turns and avoid back to back requests for late arrivals/early departures and ensuring reservation cleanliness so all other departments are prepared for the guest’s needs
• To be familiar with the Housekeeping department’s policies and procedures
• To be familiar with the Front Office department’s policies and procedures
• To be familiar with the Reservations department’s policies and procedures
• To appropriately protect confidential guest information and guest room key access according to front office SOP’s
• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• Proficiency in the English languages (verbal & written), a second language, such as Arabic, is an asset
• Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended
• Experience in a Hotel or Resort Front Desk position
• Attention to detail and precise follow through
• High level of IT understanding
• Use Microsoft Office package efficiently
• Extensive knowledge of OPERA PMS
• Basic understanding of international and local labour law
• Meet with Group Reservations Coordinator & VIP Mgr. daily
• Ensure VIP rooms and key packets; Site showrooms are all ready by 1PM, or by the appropriate arrival time if known
• Collect, organise and maintain (c/in & c/out) all guest passport details, ensuring timely entry into the Police Security Bureau system (Chinese operating system)
• Approach all encounters with guests, employees and members in a professional and personalized manner
• Ensure that services provided are in harmony with our Sheraton core values
• Assist the Front Office Manager and the Assistants with the daily Operations
• Assign the rooms according to the guest requests, preferences and purpose of the stay, using the MAR and the pre arrival email sent by the Club or the Lobby Ambassadors team
• Organize and coordinate with the AFOM allocation, check in and pre-registration procedure for groups

Professional Skills

• Have a strong ability to learn skills, retain and demonstrate learning
• Excellent verbal & written communication skills both in Polish and English languages
• Possesses strong analytical skills and attention to details
• Listening, reading and writing skills
• Secure valid form of payment prior to issuing room key
• Customer oriented, presentable with exceptional interpersonal and communication skills
• Actively use guestVoice to support front desk execution on guest experiences or anticipate challenges prior to guest arrivals

How to write Rooms Controller Resume

Rooms Controller role is responsible for events, planning, purchasing, training, credit, software, languages, health, leadership, inventory. To write great resume for rooms controller job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Rooms Controller Resume

The section contact information is important in your rooms controller resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Rooms Controller Resume

The section work experience is an essential part of your rooms controller resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous rooms controller responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular rooms controller position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Rooms Controller resume experience can include:

• Good knowledge on computer skills
• Responsible to handle all group-related guest experience requests with Events Manager and group billing arrangements with Credit Manager
• Previous 1 – 2 years of Front office experience is required
• Daily monitor room and suite moves and queue processes to improve arrival experience
• Assigning rooms according to guest request and preferences whenever possible
• Organizing and coordinate check-in/pre-registration procedures for arriving groups

Education on a Rooms Controller Resume

Make sure to make education a priority on your rooms controller resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your rooms controller experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Rooms Controller Resume

When listing skills on your rooms controller resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical rooms controller skills:

• Verbal and listening skills
• Understand and communicate promotions and enhancements effectively with colleagues and guests
• Previous customer/guest service experience; hotel and/or front office experience is required
• Talk and listen to other employees to effectively exchange information
• Verifying and adjusting billing for guests and securing valid payment
• All- inclusive onboarding program for a good start

List of Typical Experience For a Rooms Controller Resume

Experience for overnight rooms controller resume.

• Communicates preferences, ancillary information, room numbers etc. to the Welcome Experience team in cooperation with the WW team
• Secure valid payment
• Activate room keys using electronic key machine and re-issue new room keys to guests as necessary by verifying guest identity and using electronic key machine
• English language proficiency (verbal/listening/writing)
• Act as the main point of control for saleable rooms in conjunction with Revenue, Front Desk, Housekeeping and Engineering teams
• Be responsible of monitoring and taking care of the Mobile Guest Service Control Panel & Q rooms in PMS
• Review the room inventory with AFOM and streamline if necessary, handle room type overbooking

Experience For Franchised Rooms Controller Resume

• Prepare paper work for next day opening
• To have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, aaaaand Reservations departments
• To be familiar with the inter-relationship between the different departments, especially Housekeeping and Room Service
• Own the daily pre-arrival planning and stay-personalization process
• Develop and maintain positive, productive working relationships with associates and other departments
• Keep track of changes on room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping
• Hold the responsibility for room allocation optimization and maximizing unit availability for longer stays
• VIP guest tracking, Marriott top 10, In-house VIP, Group VIP’s
• Take minutes, type and distribute for the monthly Ambassador Meeting

Experience For Reservations Specialist / Rooms Controller Resume

• To appropriately protect confidential guest information and guest room key access according to front
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 5 Kilogram without assistance
• Review, track, and accommodate requests for room/check out between 12.00 and 1.30 PM to the appropriate department
• Follow and coordinate with HSK Queue Rooms
• Review with HSK and AFOM the room Out Of Order/ Out Of Service on daily basis
• Ensure accuracy between VIKAS and DTCM system

Experience For Rooms Controller / Phone Operator Resume

• Ensure the passports and Emirates ID are scanned in VIKAS and accuracy of system Check in, Check Out, Room move
• Preferable to able to Write and converse freely in the language spoken in the area
• Preferable to be able to speak in one additional language other than the first two
• Able to work alone and within teams
• Report and log completion
• Ensure that LEARN and 5W’s methods are followed whilst dealing with constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed
• Is creative and quick in resolving discrepancies, moving blocks to minimize waits, clearing Queue Reservations in a timely manner and verifying rooms’ status
• Oversees day-to-day room assignments
• Blocks all VIP and FPC guests in appropriate rooms, based on their profile requests, previous stays, and recorded preferences

Experience For Rooms Controller Resume

• Assists guests as well as colleagues and Leaders at the Front Desk as needed
• Provides backup support to the Front Office Management team
• Adheres to Fairmont Green Environment
• Manage guest rooms assignments
• Strategize room plan to ensure swift check-in for guests
• Understand Select Guest/GHA program and VIP procedures
• Be familiar with the Front Office department’s policies and procedures
• Be familiar with the Reservations department’s policies and procedures
• Thoroughly knowledgeable of our PMS and CRS, with a broad knowledge of Opera
• Acquainted with all check-in and check-out procedures and policies
• Acquainted with the AM and PM checklist
• Be familiar with the Phone and Alarm System in the Ideal Services department
• Knowledgeable of all Front Office, Guest Services and Ideal Services Moments of Service scenarios, and execute to standard
• Knowledge of Property Management Systems and related computer programs encouraged
• Monitor, block and balance our specialty product inventory to proactively maximize revenue and ensure proper allocations based on requests
• Responsible for daily review of all VIP, Distinguished Visitor, Fairmont President’s Club, repeat guests, long stay guests, special occasion and special needs guests to ensure proper blocking
• Responsible to cross check previous guest history and preferences along with FPC memberships to ensure we deliver on guest expectations
• Manage up-sell program (pre-arrival, arrival, NOR1) to maximize revenues
• Support and assist Front Desk colleagues to resolve room re-allocation situations
• Support GRC and Reservations with overflow phone calls
• Block early arrivals, special needs guests, & VIP’s
• To be able to perform and assist with all check-in policies and procedures
• To be familiar with guest scenarios and problem resolution
• Understand the Select Guest program and assist when needed
• Responsibility for rooms’ inventory and ensuring that guests’ request and preferences are met and works on a partnership with the Front Office Rooms Controllers to ensure smooth running of rooms’ preparation. The Service Leader – Housekeeping / Rooms Controller also supervise
• Familiar with Housekeeping procedures
• Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine, Vingcard encoder, radios and Nextel
• Prepare VIP, SG & Service Recovery amenities and Welcome note cards
• To be familiar with all technical equipment and software related to the Front Desk
• Be aware of business levels, arrival and departure patterns
• Review and prepare follow through for daily shift shakedowns/MOD reports
• Understands and can complete Front Desk AM, and Front Desk PM Checklists
• Work closely with revenue, housekeeping, front desk, and room service for any special packages, events, and guest requests to ensure all details are carried out correctly
• Set up amenity delivery for any special events or occasions
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedures, and Standard Operating Procedures. (10% time)
• To block and pre- register all arriving reservations
• Interior and on occasion exterior of hotel with exposure to weather conditions
• Maintain accurate house count
• Ensure extra rooms and rollaway beds are paid accurately and on time
• Ensure Select Guests and VIPS are assigned appropriately
• Review group resumes and note information in Log Book on the appropriate day
• Understands and complete the Rooms Controller Checklist
• Facilitate a smooth and orderly workflow and maximum service to our guests
• Assist is storage and delivery of all packages/luggage to the Bell stand. Follows up on a daily basis to see that these packages are delivered within 15 minutes standard and to the proper location

List of Typical Skills For a Rooms Controller Resume

Skills for overnight rooms controller resume.

• Professional experience in front office department
• Excellent command of English in both verbal and written communication
• Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms
• Standing and walking throughout entire shift
• Identifying any over-commitments and running daily report
• Ensuring that there are no holes in the room blocking and inventory 7 days in advance
• Frequent standing and walking during the shift
• Assists the AFOM on duty in controlling the house count, selling out, and/or handling overbooked situations
• Work with Sales and Reservations to ensure ongoing selling strategies do not oversell key Suite and Villa categories and bedding types

Skills For Franchised Rooms Controller Resume

• Dynamic, inspiring and highly international working environment
• Pen, computer, photo-copying machine, cleaning chemicals, cart, telephone, vacuum, radio,
• W Personality: warm, welcoming, smiling and pleasant
• Assists the Front Desk team by answering telephone calls using Fairmont Telephone Etiquette
• Responsible for blocking of all rooms and suites and accounting for all special requests on reservations
• Monitor the “I’m on my way” (Keep in Touch) and Easy Departure programs and ensure proper blocking of inventory while meeting guest preferences
• Daily review of next day’s arrivals ensuring requests, room blocking, and amenities for special occasions are confirmed
• Prepare reports and meeting minutes for Issue Prevention and Rooms meeting

Skills For Reservations Specialist / Rooms Controller Resume

• Ensures that the safety & confidentiality of all matters pertaining to guests and members are met in accordance with hotel standards
• Expand and develop your talent in the world’s leading global hospitality company within Poland and abroad
• Verify and adjust billing for guests
• Enter and locate information using computers and/or POS systems
• Ensure rates match market codes and document exceptions. Verify and adjust billing for guests
• Lift, carry and place objects weighing up to 20 pounds without assistance
• OPERA, MARSHA, IMS, Virtual Concierge, Microsoft Office and other operating
• Pre-tax benefits to encourage commuting

Skills For Rooms Controller / Phone Operator Resume

• Answer telephones using appropriate etiquette
• Pre Block VIP and Marriott Elite members’ arrivals taking into account any special requirements
• Assist the Front Office Manager to oversee the entire operation related to groups / crew, maintaining the company’s highest standards
• Manage the strict safekeeping of guests’ personal data and maintenance of privacy
• Reviews Special Requests, block appropriate rooms, and provide a comprehensive list to Housekeeping
• Assists in the handling of the reports and administrative processes of the Front Desk (high balance, credit report, etc.)
• Answers telephone calls according to Fairmont Telephone Etiquette
• Communicate room availability and other information with Housekeeping department

Skills For Rooms Controller Resume

• Be familiar with the Housekeeping department’s policies and procedures
• Appropriately protect confidential guest information and guest room key access according to front office SOP’s
• Pre-registering designated guests and prepare key packets
• Review/Track/Accommodating requests for room/check-out changes when possible and communicate status to appropriate staff
• Confirm reservations and cancellations and reviewing out-of-order rooms daily
• Daily evaluation required of hotel inventory for 3 months in advance, ensuring oversold categories are balanced and inventory reflects actual availability
• Oversee all Leisure Sales key accounts by handling special requests and ensure all promotion/contract details are completed
• Assist with selling strategies, group block meetings, etc. and advise of potential concerns in inventory
• Organize and plan site rooms and suites Sales and Housekeeping
• Liaison between Catering, Group Sales and Reservations to obtain arrival/departure times, gather FPC information and assign VIP preferences accordingly
• To be familiar with the Housekeeping, Front Office and Reservations department’s policies and procedures
• To have extensive knowledge with all technical equipment related to the Front Office, Housekeeping, and Reservations departments
• Be familiar with Lodgenet, Opera, Access, Ving Card, GoConcierge, and Synergy
• Review and update turndown variance reports, kids turndown, SG Wifi routing
• 6 months - 1 year Front Office Exp
• Have a thorough knowledge of Lapita Hotel product and services
• Know all hotel emergency procedures
• Build rapport with VIP’s, FPC members, distinguished visitors; escort guests to rooms, make welfare calls, encourage feedback throughout their stay
• Resolve the issues of the customers and internal members in a timely manner
• Benefits package: comprehensive health care package, Multisport card, free meals in staff restaurant, life insurance, hotel room discounts at our locations around the globe and other
• Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets
• Organize and coordinate check-in/pre-registration procedures for arriving groups
• Work under pressure and face paced environment
• Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff
• Confirm reservations and cancellations
• Review out-of-order rooms daily. Ensure rates match market codes and document exceptions
• File guest paperwork or documentation. Set up/process all guest check-ins/check-outs
• Receive, record, and relay messages accurately, completely, and legibly
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
• Experience of related field in a hotel
• Coordinate tasks and work with other departments. Serve as a departmental role model
• Comply with quality assurance standards. Stand, sit, or walk for an extended period of time
• Perform duplicate reservation checks; block rooms
• To maximize revenue and occupancy through pre-arrival planning and ensuring all the reservation requests for amenities, special requests, billing instructions, etc are correctly actioned and set in the hotel PMS system – Opera
• Demonstrate team spirit and cooperation
• Guest services experience in a hospitality/hotel/resortenvironment and/or
• To coordinate with HSK and Eng team regarding OOO and OOS rooms
• To balance the inventory in Marsha and Opera on a daily basis
• To communicate to the Front Desk team the up-sell strategy for the day
• To help the front desk and AYS team to cover breaks and peak times
• Able to work with management
• Able to communicate with all shifts and departments
• Interior of hotel with possible exposure to the outside

List of Typical Responsibilities For a Rooms Controller Resume

Responsibilities for overnight rooms controller resume.

• Review arrival reports and communicate effectively to the Housekeeping department for proper room assignment process
• Liaise with Housekeeping to prepare showrooms for sales & marketing needs
• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible
• Follow up on 3rd party payments and pending accounts and Paymasters with necessary stakeholders involved
• Follow up on Missing Stay and Loyalty certification processes

Responsibilities For Franchised Rooms Controller Resume

• Exchange information with other employees using electronic devices
• Handle all room moves, liaise with Housekeeping on the status of the rooms, communication with guest and teams
• Ensure Duplicate Check is completed
• Manage all daily room changes
• Be familiar with ESP Accounts and Last Room Availability

Responsibilities For Reservations Specialist / Rooms Controller Resume

• Understand the Reservations restrictions board
• Pre-block rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Focus on Elite members and other VIP guest
• Review special requests on reservations and coordinate with other related departments to anticipate and fulfill the ask/s, e.g. feather-free request, honeymoon or VIP setup
• Ensure all special occasions stay information (e.g., birthday, anniversary, wedding couples, etc.) are taken note of and preferences are complied with and executed
• Prepare same day reservations (day use, lay over, etc.) and print registration cards, as well as executing any related PMS updates (e.g. routing instructions, etc.)
• Manage room inventory to maximize room revenue and occupancy
• Communicate and align with Revenue management leader and Front Office Manager on same-day sell/upsell strategy

Responsibilities For Rooms Controller / Phone Operator Resume

• Review and manage guestroom inventory for same-day sales to maximize yield and occupancy
• Monitor the percentage of vacant clean rooms based on arrival patterns to ensure that there are adequate vacant clean inspected rooms to manage arrival patterns
• Ensure pre-blocked rooms are released as “Vacant-Clean-Inspected” (VCI) by Housekeeping and ready prior to guest reservations with ETA
• Follow up and liaise on Item Inventory procedure with Housekeeping
• Coordinate with Housekeeping and Engineering teams to review and release on time the out-of-service and out-of-order rooms that were blocked for Rooms Preventive Maintenance (RPM)
• Constantly keep track of changes in arrival patterns and room status (e.g. early check-out, late check-out, room change, unexpected stay-over, walk-ins, etc.) and communicate with Housekeeping and Room Service (VIP amenities)
• Be responsible of monitoring and taking care of the Mobile Guest Service Control Panel
• Manage and coordinate sold out and overbooking situations
• Handle inventory balancing and error log review of PMS and Reservation systems

Responsibilities For Rooms Controller Resume

• Responsible for monitoring Mobile check-in and check-out
• Review the panel to process mobile check-in requests, prepare room assignment according to the arrival time and pre-register with keys
• Review the panel to process the mobile check-out requests, perform check-out on the PMS system and follow up with e-folios sending to guests
• Responsible for managing group arrivals and departures
• Follow up and action on all same day traces in the PMS report for arriving guests
• Coordinate with sales or events departments to obtain group arrival and departure information
• Attend weekly Group Resume meetings as assigned by the Supervisor
• Prepare and organize the group arrivals and departures by communicating with Guest Services/Bell, Housekeeping and Front Desk teams to ensure flawless check-in and check-out experiences
• Responsible to handle group-related guest experience requests with Events Manager and group billing arrangements with Credit Manager
• Provide back-office support to the Front Office team
• Prepare all designated Elite members and VIP arrivals by preparing registration card, key packet and room keys. Ensure keys are working until departure date and time, esp. if late check-out has been committed in advance with the reservation
• Review and prepare for early check-in, express and late check-out requests from guests and provide guidance to the associates based on occupancy and arrival patterns
• Charge day-of-arrival virtual credit cards for OTA/Wholesale arrivals
• Review of daily rate checks and fix any possible rate variances
• Take responsibility with Front Office supervisor on duty for credit risks guests
• Maintain confidentiality of proprietary materials and information (PCI requirements)
• Perform Guest Relations function
• Provide assistance to individuals with disabilities within guidelines
• Communicate and organize the group arrivals and departures by communicating with Guest Services/Concierge, Housekeeping and Front Desk teams to ensure flawless check-in and check-out experiences
• Prepare all next day registration cards, key packet and check in amenity forms
• Raise purchase orders for Front of House department, coordinate with Vendors and monitor purchasing circle. Receive items in ADACO and post invoice in PEOPLESOFT
• Manage emails and bookings on behalf of FOM, GM and Owners
• Manage COMP room bookings, request COMP form
• Manage Voucher requests, handle communication and bookings
• Execute spot checks of FO procedures, together with Manager of Duty
• Support Front desk with check-in and check-out
• Monitor inventory control
• Help to onboard new hires
• Undertake projects to improve operational processes within Rooms department
• Handle sensitive issues with associates and/or guests with tact, respect, diplomacy and confidentiality
• Partner and assist others to promote an environment of teamwork and achieve common goals
• Handle and manage “Queue” Rooms
• Review requests for late check-outs and provide guidance accordingly
• Ensure rates match the market codes and exceptions are documented with an explanation
• Process guest check-ins by confirming reservations in computer PMS system, verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures in alignment with local laws
• Identify any over-commitments by room type and bed type
• Run daily arrival reports and identify any special requests
• Maintain Empower – GXP platform
• Contact appropriate individual or department (e.g., Bellman, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem
• Own pre-arrival planning process
• Pre-block rooms for all arrivals, with considerations of the estimated time of arrivals, personal guest preferences and stay history. Support Guest Relations with focus on Elite members and other VIP guest
• Ensure all special occasions stay information, taken from GXP and PMS (e.g., birthday, anniversary, wedding couples, etc.) are taken note of and preferences are complied with and executed
• Prior Front Office experience required
• Allocates arriving rooms according to the preferences, rates, packages from the PMS and the SGR (Master arrival report) system
• Responsible for monitoring Mobile check-in and check-out and Q-Management

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Rooms Controller Resume Samples

A Rooms Controller works in hotels and takes responsibility for making sure that the guests are provided excellent service. Most of the common work activities associated to this role are listed on the Rooms Controller Resume as – assisting in room inventory and ensuring reservations of required rooms for the guests, coordinating with housekeeping and room reservation staff; answering calls of reservation inquires, assisting with front desk operations during peak arrival and departure hours; performing checkout and cash handling activities as per the cashiering and credit policies , maintaining a record of lost and found articles, handling complaints on an urgent basis; monitoring and supervising filling systems, and processing travel agent commissions.

Those seeking to work at this capacity should be able to mention on the resume the following skills and abilities – strong customer service skills, computer competencies, the ability to work in a fast-paced environment, in-depth knowledge of the methods, practices, and management of hospitality services, and guest relation skills. Most of these controllers have training in hospitality.

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• Rooms Controller

Rooms Controller Resume

Objective : As a Rooms Controller, responsible for Assigning room according to guest request and preferences whenever possible. Experience in Pre-registering designated guests and prepare key packets. and also Organizing and coordinating check-in/pre-registration procedures for arriving groups.

Skills : MS Office, Management Skills, Organizational skills.

Description :

• Ran pre-shift reports determining occupancy, room availability and rate, and guest requests.
• Assigned room according to guest request and preferences possible.
• Pre-registered, designated guests, and prepared key packets.
• Organized and coordinated pre-registration procedures for arriving groups.
• Confirmed reservations and cancellations.
• Ensured rates matched market codes and document exceptions.
• Assigned room according to guest request and preferences whenever possible. 

Objective : Seeking a Rooms Controller position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Microsoft Office, 10-Key, Management, Customer Service.

• Answered telephone calls from guests seeking to make or cancel hotel reservations.
• Greeted arriving guests, assign rooms, issue keys, and ascertain guest payment and billing information.
• Answered guest requests for assistance and coordinate with housekeeping, bell service staff, and management to fulfill guest requests.
• Provided guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.
• Responsible for bookkeeping duties, including maintaining a cash drawer, preparing bank deposits, and posting charges for items that guests may order or use during their stay.
• Promoted from a Guest Service Representative to Rooms Controller after a year.
• Managed 500+ room inventory Coordinate room assignments and pre-arrivals Ensure guest room and amenity requests.

Objective : To establish a long-term career in a company where I may utilize my Rooms Controller professional skills and knowledge to be an effective controlling and inspiration to those around me.

Skills : Recruiting, Hiring, Operations Management, Training Development, Hospitality, Talent Acquisition.

• Organized and coordinated check-in/pre-registration procedures for arriving groups and events.
• Reviewed/Tracked/Accommodated requests for room/check-out changes when possible.
• Reviewed out-of-order rooms daily.
• Verified and adjusted billing for guests.
• Coordinated tasks and worked with other departments.
• Supported the team to reach common goals.
• Pre-registered designated guests and prepared key packets. 

Objective : Rooms Controller is responsible for both the day-to-day operations and the overall financial success of the hotel. This includes overseeing all areas of the hotel, such as marketing, sales, customer service, and finance.

Skills : Microsoft Office Suite, Interpersonal Skills, Controlling Skills.

• Organized and coordinated check-in/pre-registration procedures for arriving groups. 
• Coordinated with engineering and housekeeping teams on any room redo projects.
• Reviewed out-of-order rooms daily. 
• Ensured rates matched market codes and document exceptions. 
• Identified any over-commitments and communicate with revenue management to maintained inventory balance within MARSHA and FSPMS.

Objective : As a Rooms Controller, responsible for Reviewing, Tracking, Accommodating requests for room/check-out changes when possible. Experience in communicating status to appropriate staff. Confirming reservations and cancellations. Reviewing out-of-order rooms daily.

Skills : Customer Service, Management, Hospitality, Typing, Data Entry, Development, Microsoft Excel, Medical Terminology.

• Executed prompt and secure mobile check-in & check-out procedures with guests' personal identifying information.
• Controlled & maintained issuance and tracking of proprietary & confidential documents.
• Assigned & booked reservations based on requests made through various operating systems.
• Managed guest room pool on-site with PMS and MARSHA Front Office Host Directed incoming calls resourcefully from property switchboard.
• Demonstrated excellent guest service relations with dexterity and integrity.
• Exhibited innovative critical thinking in resolving guests' concerns.
• Assisted accounting in collecting payment for any guest without a valid method of payment whether in-house or departed.

Objective : Hardworking, organized, Rooms Controller professional with a proven background delivering sensible rooms technology solutions on time and under budget while working as a team member or team leader.

• Acted as a front office supervisor in order to assist escalated guest issues.
• Organized and coordinated check-in/pre-registration procedures for arriving groups/leisure guests, ensured front office contractual obligations.
• Reviewed tracked, accommodated requests for room/check-out changes.
• Communicated status to appropriate staff.
• Provided leadership and constructive feedback to our STARS.

Objective : To acquire a Rooms Controller position that will enhance and employ my specialized skills in serving internal and external customers with integrity respect and professional courtesy while completing daily work tasks accurately and proficiently.

Skills : Attention to Detail, Communication Skills, Controlling Skills.

• Gained expert knowledge of reservations and property management systems.
• Responsible for submitting and monitoring all credit card authorizations submitted for guests and ensuring all guest accounting is in order.
• Blocked all rooms for guests with sometimes complex and specific instructions and requests for rooms.
• Submitted and monitored all guest requests.
• Coordinated and acted as a liaison to other companies, such as CAMC, for frequent group reservations and shuttle service logistics.
• Trained and hold small refresher courses for all front office employees.
• Daily reported and organization to support the front office.

Objective : Motivated and highly productive Rooms Controller professional with a controlling research background. Detail-oriented with strong skills in multi-tasking and efficient management of day-to-day office operations. Adept at building and maintaining effective working relationships with co-workers and outstanding interpersonal skills.

Skills : Property Managment Systems, Customer Relations.

• Managed the entire hotel room Inventory to ensure Guest Satisfaction and Maximize revenue.
• Responsible for assisting the Front Office staff with all room changes, ensuring the accurate status of all rooms in accordance with the guest request and type Inventory.
• Coordinated with the housekeeping and Engineering Department on a continuous basis to maintain the accurate status of all guest rooms.
• Processed Numerous Marriott system-specific Reports including the Mobile Check-in application.
• Assisted Front Office with the Development of Staff Procedures to drive Hotel Goals and Increase Hotel Efficiency.
• Trained new hires on check-in/out processes and new rooms controllers with the ins and outs of our daily duties.
• Assisted guests when checking in and out Guest recovery Worked diligently to resolve guest issues Managed guest requests to assure the most memorable.

Objective : Over 1 year of previous hotel housekeeping rooms controller experience required. Responsible for Securing valid payment. Identifying any over-commitments. and also responsible for Performing duplicate reservation checks; block rooms, etc,.

Skills : Public Speaking, Social Networking, Marketing, Community Relations, Communications, Media Relations.

• Checked guest in/out Sold gold packages to guest Maintained control of incoming and departing guest Human Resources, seeking a challenging and responsible position with an established company where I may apply my knowledge and over 20 years of solid work experience in management.
• Moved around the United States, with my husband who is now a retired veteran, has given me a very strong work experience that allowed me to establish extensive skills in management.
• Assigned rooms according to guest request; pre-register designated guests and prepared key packets for large groups.
• Reviewed/Accommodated requests for reservations and organize, coordinate with housekeeping for pre-arrivals, communicate status to appropriate staff.
• Confirmed reservations and cancellations, review out-of-order rooms daily, and ensure rates matched market codes and documented exceptions.
• Balanced STARS end shift paperwork and dropped cash according to accounting specifications.
• Complied with quality assurance standards.

Objective : As a Rooms Controller, responsible for Responding to all phone calls/requests from guests and other departments. Experience in Monitoring computer system. and also Monitoring inventory control.

Skills : MS Office, Reporting Skills, Organizational Skills, Controlling Skills.

• Blocked rooms for all VIPs, Groups, Singapore Airlines, Kuwait Airline, SDNS.
• Canceled and modified reservations.
• Liaised closely with housekeeping on room status and special requests.
• Dispatched calls to housemen and housekeepers for in-house guest requests and issues.
• Distributed keys for all groups and welcomed guests.
• Extensively cross-trained with housekeeping.
• Enunciated organizing finances for management.

Table of Contents

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5 Amazing rooms controller Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, rooms controller: resume samples & writing guide, quentin ingram, employment history.

• Monitor competitors’ activities and adjust strategies accordingly
• Manage and maintain room inventory
• Monitor occupancy levels and room availability
• Train and supervise staff in the use of the hotel’s reservation system
• Monitor and adjust room rates as needed
• Troubleshoot any issues that arise with guest bookings
• Assist in the development of marketing strategies to promote the hotel
• Respond to guest inquiries and complaints in a timely manner

Do you already have a resume? Use our PDF converter and edit your resume.

Ursula Turner

• Coordinate with housekeeping staff to ensure rooms are clean and ready for guests
• Develop and implement strategies for increasing occupancy levels

Professional Summary

• Generate reports to track room occupancy and revenue
• Maintain accurate records of all room bookings
• Process reservations and cancellations
• Ensure compliance with hotel policies and procedures
• Ensure guest satisfaction by providing excellent customer service

Kenny Benson

Derek bailey.

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

rooms controller Job Descriptions; Explained

If you're applying for an rooms controller position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

rooms controller

•  Ensure the hotel is set up for success by appropriately blocking guestrooms and balancing room types to enhance revenue opportunities and deliver GPS.
•  Block VIPs and SPG members into upgraded room types while allocating the proper number of rooms to be reserved for upgrades performed by the front desk that generate revenue.
• Manage Out of Order and Out of Service room’s inventory, following up with departments such as Housekeeping, Engineering, and Front Desk and updating Revenue Management team.
•  Actively participate in Group Strategy meetings to ensure group inventory is managed accordingly, down to the room type level.
•  Any task as assigned by Revenue Management or Hotel Leadership team.

rooms controller/ guest service agent

• Supported the General Manager with day-to-day Front Desk operations including scheduling, staffing, training and various department incentive goals.
• Oversaw training of all incoming Front Desk Agents with all integrated hotel operating systems.
• Instrumental in coordinating and overseeing Casino Incentives, Hotel VIP Events and various other special projects.
• Forecasted and oversaw the smooth transition for VIP Guest Reservations and reservations during surge periods.
• Implemented the appropriate booking strategies to ensure reservation accuracy and service excellence.

rooms controller Job Skills

For an rooms controller position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Literacy
• Troubleshooting
• Quality Assurance
• Database Management
• Project Management
• Data Analysis
• Business Acumen
• Process Improvement
• Financial Management
• Visualization
• Systems Analysis
• Programming
• Software Development
• Systems Administration
• Cloud Computing
• Cybersecurity
• Operating Systems.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Risk Management
• Documentation
• Relationship Management.

How to Improve Your rooms controller Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Quinn Taylor

Include your contact information and job descriptions, missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your rooms controller Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

William White

• Develp and implement strategys for increasin occupancy levelss
• Ensure guest satisfaction by providing excellant customer service
• Maintain accurrate records of all room bookingss
• Proces reservations and cancellationss
• Respond to guest inquirys and complaint in a timely maner
• Monitor occupany levels and room availablity
• Manage, and maintain room inventory
• Processs reservations, and cancellations
• Develop, and implement strategies for increasing occupancy levels.

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

rooms controller Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an rooms controller position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To Whom It May Concern

I am writing to express my interest in the Senior Rooms Controller role at Marriott International. As a Rooms Controller with 6 years of experience in Hospitality, I am confident that I have the necessary skills and expertise to succeed in this position.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.

Thank you for considering my application for the Senior Rooms Controller position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

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Rooms Coordinator Job Description

Rooms coordinator duties & responsibilities.

To write an effective rooms coordinator job description, begin by listing detailed duties, responsibilities and expectations. We have included rooms coordinator job description templates that you can modify and use.

Sample responsibilities for this position include:

Rooms Coordinator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Rooms Coordinator

List any licenses or certifications required by the position: CPR

Education for Rooms Coordinator

Typically a job would require a certain level of education.

Employers hiring for the rooms coordinator job most commonly would prefer for their future employee to have a relevant degree such as High School and Bachelor's Degree in Education, General Education, Hospitality, Management, Business, Tourism, Associates, Communication, Opera, Japanese

Skills for Rooms Coordinator

Desired skills for rooms coordinator include:

Desired experience for rooms coordinator includes:

Rooms Coordinator Examples

• Microsoft Word (.docx) .DOCX
• PDF Document (.pdf) .PDF
• Image File (.png) .PNG
• The ability to expedite any guest requests as quickly as possible and notify management if any guest service is hampered
• The ability to assist management in administrative work as directed
• The ability to type correspondence, reports, , which includes composition of letters and memorandums
• The ability to open and examine incoming correspondence, re-routing mail when appropriate and gather data necessary for response
• The ability to ensure proper and correct communication between executive office and other staff
• The ability to compose and correspond to all letters to the executive office
• The ability to maintain all Rooms Division office supplies
• The ability to maintain files
• The ability to update and maintain the Corporate Policy Manuals and the hotel policy manual as directed
• The ability to maintain confidentiality in all matters relating to the Hotel, Home Office, owners
• The ability to learn and use various programs in personal computers
• The ability to maintain a cordial and professional environment in the office with all visitors and co-workers at all times
• The ability to refrain from seeking personal gain from association with the Hotel or Executive Offices or from soliciting any services or products as a representative of the Hotel or Executive Offices
• The ability to use all telephone, fax, computer and other equipment for Hotel business only
• The ability to maintain all files in accordance with established procedures and standards
• The ability to assist in the preparation of reports as required by the Rooms Division Manager and Director of Food & Beverage
• Immediately respond to overhead and digital pages
• Act as liaison for clinical staff regarding implant concerns
• Promote harmonious working relationships with all surgical and clinical staff
• Appropriately communicate with all staff and vendors when necessary
• Maintain correct inventory and par levels
• Track serial numbers and expiration dates of product
• Reshelf unused implants returned from operating and adjust inventory with approval from Business Manager
• Continually check OR schedule in advance for needed implants and ensure everything needed is in the Implant Room no later than 24 hours in advance
• Maintains an organized and clean working environment
• Appropriate communication with all staff and vendors when necessary
• Possess minimum G.C.E
• Requires working knowledge of Rooms, Front Desk, Reservations and PBX services, policies and operations
• Requires extensive knowledge of and the ability to operate computer equipment and the reservation system
• Ability to read and speak in English
• A solid working knowledge of all MS systems
• Receive all stock, non-stock and consignment items pertaining to implants
• Communicate room’s challenges/inventory concerns to front office team on a daily basis
• Serve as Front Office liaison with Housekeeping and Engineering to manage and block guest rooms as necessary
• Appropriately place stock, non-stock and consignment implants in designated location
• Maintain correct inventory and par levels by tracking serial numbers and expiration dates of product(s)
• In-depth knowledge of implants and matching instrumentation for any given case and immediately respond to all requests for the aforementioned to the appropriate operating room, and respond to requests for unanticipated implants and facilitate prompt delivery to requesting operating room
• Assume accountability for all related implant issues and identifying opportunities for improvement in daily operations of Surgical Services
• Generate usage report of implant products, monthly Implant Wastage Reports, and maintain Tissue Tracking database per FDA and Joint Commission guidelines and regulations
• Facilitate trials of implant products
• Perform all other duties as required by Business Manager for Surgical Services
• Assist Front Desk during high business demands
• Three years’ experience working with implants in an Operating Room
• Three years’ experience facilitating surgical procedures requiring implants
• Proficient in implant/prosthesis terminology and surgical application
• Knowledge of FDA regulations and TJC guidelines pertaining to implants/prosthesis
• Ability to effectively and calmly communicate in highly stressful situations
• Must actively promote teamwork and high quality customer care/services
• Sort and distribute incoming faxes, letters, emails received for Front Office Departments
• Attending Telephone calls and organize front office filing
• Coordinate projects and activities
• Maintains detailed filing system for the department
• Answers all telephones, dispatches via 2-way communication system and generates computerized reports to ensure department compliance with service standards
• Assist with hiring, training, supervising, developing and evaluating 50 student employees working in the weight and fitness rooms
• Perform payroll functions for student employees accurately and on time
• Assist with implementing established preventative maintenance program for all strength & cardio equipment
• Provide weight room orientation sessions to teach patrons proper use of equipment
• Assist with implementing and assessing policies and procedures
• Working 24 hours per week, you will be responsible for supporting the discipline’s Heads of Departments with their finance administration
• You are empowered within this role to manage all aspects of financial control including activities such as invoice management and our upselling programme
• Demonstrable skills in administration and/or finance is preferred
• Maintains proper computer status of all out of order rooms
• Minimum 1 year of experience in a similar environment will be an asset
• Two-year supervisory experience with a minimum of six months reservations sales or related discipline experience, Front Desk
• Assisting the Sales Manager with researching potential clients, and sending out information to qualified leads
• Supporting the Sales team with administrative needs with scheduling groups including data entry and creating BEOs, meal tickets, signage and labels for banquets
• Ensuring that any adds, cancelations or changes to a group are done in a timely manner and properly documented in the sales folder
• Loading new groups as they become definite, and notifying Sales, Catering, Accounting, and Reservations
• Required to represent the company by applying Jumeirah’s Hallmarks and Guiding Principles and by following the standard operating procedures
• To handle group bookings and ensures accurate details are being entered into the PMS
• To ensure information transparent between both PMS and Delphi to avoid any kind of lost of revenue or overbooking situation
• Prepare the GIS for all the handled groups with highlighting of the VIP’s special requests
• To work very closely with the Revenue Manager and MICE Team to maximize the hotel’s overall revenue by offering the right price to the right customer at the right time
• To update groups rooming list, guest flight details, special requests in the PMS and communicate with all concerned accordingly
• Experience with Springer Miller and SMS Package Development Preferred
• Knowledge of Microsoft office (Excel, word, Office, )Group & Conference Experience Preferred
• Synxis, Navis/Narrowcast and/or Datavision experience is a plus
• Previous PMS experience an required
• Bachelor’s degree in Recreation, Physical Education, Sports Management, Education or a related field
• Minimum of two years full-time professional experience in higher education recreation facility administration

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