sales plan vs business plan

How to Create an Effective Sales and Marketing Plan

A comprehensive sales and marketing plan sets up organizations for long-term growth and success. In this guide, we’ll dig into the differences between sales and marketing plans, how to create your plan, and templates to get the ball rolling.

What is a Sales and Marketing Plan?

Sales plan vs. marketing plan, marketing plan template: the essential components, sales plan template: the essential components, steps to create a sales and marketing plan.

A well-crafted sales and marketing plan is indispensable for the success and growth of any company, whether it’s a startup, small business, or enterprise. This plan serves as a roadmap, outlining clear objectives, targeted customer segments, and actionable tactics to drive sales and promote brand awareness.

It enables companies to understand their market position, competitive landscape, and customer needs. On top of that, it provides a structured approach to buyer engagement , ensuring consistent and effective communication across various touchpoints.

By defining specific goals and identifying key performance indicators (KPIs), a sales and marketing plan provides a structured framework for marketing and sales to align their go-to-market efforts. And when teams are aligned, companies can generate up to 208% more revenue from their marketing efforts.

While sales and marketing are integral to an overall business plan, they serve distinct purposes and focus on different aspects of the customer journey. Here are the key differences between a sales plan and a marketing plan:

Focus and Objectives

Sales Plan: Primarily focuses on the activities and strategies to drive direct revenue generation. It outlines the specific actions the sales team will take to achieve targets and goals.

Marketing Plan: Concentrates on creating awareness, generating interest, and positioning new products or services in the market. It aims to build and maintain the brand, nurture leads, and create favorable conditions for sales.

Sales Plan: Typically more tactical and operational, it details the sales team’s day-to-day activities. It addresses how sales representatives engage with prospects, close deals, and meet revenue targets.

Marketing Plan: Has a broader scope, encompassing the overall market strategy, brand positioning, promotional activities, and communication efforts. It sets the stage for sales by creating a favorable market environment.

Sales Plan: Often focuses on short-term goals and immediate revenue generation. It may have a more immediate and tactical orientation focusing on quarterly or annual targets.

Marketing Plan: Can have a longer-term perspective, building brand equity and customer relationships over time. It may include short-term and long-term initiatives aligned with the overall business strategy.

Sales Plan: Includes sales tactics, prospecting strategies, target setting, and customer relationship management (CRM) activities.

Marketing Plan: Encompasses market research, target audience identification, advertising, content creation, social media strategy, and overall brand positioning.

Sales Plan: Metrics focus on sales performance , revenue targets, conversion rates, customer acquisition costs, and individual sales representative performance.

Marketing Plan: Metrics include brand awareness, lead generation, website traffic, social media engagement, customer acquisition costs, and marketing ROI.

Collaboration

Sales Plan: Primarily involves collaboration within the sales team, setting individual and team goals, and coordinating efforts to meet targets.

Marketing Plan: Requires collaboration between marketing and other departments to ensure a consistent brand message and a seamless customer experience. This collaboration extends to content creation, advertising, and customer relationship strategies.

Here, you can see that a sales plan is more tactical and concentrates on direct revenue generation. In contrast, the marketing plan is strategic, focusing on creating a favorable market environment and building brand equity.

An effective marketing plan outlines a business’s strategies and tactics to achieve its marketing objectives. Here are the key components that typically go into creating a new marketing plan:

Executive Summary

• Brief overview of the marketing plan, including goals, strategies, and key components.

Market Analysis

• Analysis of the target market, including demographics, trends, and opportunities.
• Competitor analysis, highlighting strengths, weaknesses, opportunities, and threats (SWOT analysis).

Target Audience and Buyer Personas

• Detailed profiles of the target customers, specifying their needs, pain points, preferences, and behaviors.
• Development of buyer personas to guide marketing strategies, messaging, and sales outreach.

Marketing Goals and Objectives

• Clearly defined SMART goals for the marketing efforts.
• Specific objectives, such as brand awareness, lead generation, customer acquisition, or market share.

Positioning and Messaging

• Clear articulation of the brand positioning and competitive advantages.
• Development of consistent messaging that resonates with the target audience.

Marketing Strategies

• Overview of the overarching marketing strategies, including product positioning, pricing, distribution, and promotion.
• Differentiation strategies and competitive positioning.

Marketing Mix (4Ps)

• Product: Details about the products or services being marketed.
• Price: Pricing strategy, discounts, and payment terms.
• Place: Distribution channels and logistics.
• Promotion: Advertising, public relations, digital marketing, content marketing, and other promotional activities.

Marketing Budget

• Allocation of budget for each marketing activity and channel.
• Cost projections and expected return on investment (ROI).

Marketing Calendar

• Timeline for planned marketing activities, campaigns, and promotions.
• Seasonal considerations and industry-specific events.

Marketing Channels

• Identification and description of the marketing channels to be utilized (online and offline).
• Social media strategy, content marketing plan, email marketing, advertising channels, etc.

Content Strategy

• Development of a content plan, including types of content (i.e. case studies, one-pagers), frequency, and distribution channels.
• Content creation and distribution strategy.
• Regular content audit to see what’s working and what isn’t.

Measurement and Analytics

• KPIs to benchmark the success of marketing activities.
• Tools and methods for data collection and analysis.

A sales plan is a strategic document that outlines the tactics and activities a business will undertake to achieve its sales objectives. Here are the key components that typically go into a sales plan:

• Brief overview of the entire sales plan, summarizing the goals, strategies, and key components.

Sales Objectives

• Clearly defined and measurable sales goals, such as revenue targets, market share, or customer acquisition metrics.
• Specific and realistic objectives for the sales team.

Target Market and Customer Segmentation

• Identification of the target market and specific customer segments.
• Create ideal customer profiles and characteristics to guide sales efforts.

Product or Service Offering

• Detailed information about the products or services being sold.
• Value propositions and key differentiators.

Sales Strategies

• Overview of the overarching sales strategies , including prospecting, lead generation, and conversion tactics.
• Strategies for acquiring new customers, upselling, cross-selling, and customer retention.

Sales Team Structure

• Organization of the sales team, including roles, responsibilities, and reporting structure.

Sales Tactics and Techniques

• Detailed description of the tactics and techniques the sales team will use to engage with potential customers and increase the bottom line.
• Sales methodologies employed by the team.

Sales Forecast

• Prediction of sales performance over a specific period.
• Revenue projections, taking into account market conditions and other relevant factors.

Sales Territories and Distribution Channels

• Definition of sales territories and distribution channels.
• Strategies for reaching and serving customers in different geographic areas.

Sales Metrics and KPIs

• Identification of key metrics to measure sales performance.
• KPIs such as conversion rates, average deal size, and customer acquisition costs.

Sales Training and Development

• Plans for training and developing the sales team.
• Continuous improvement strategies.

Now that you have templates in place, let’s put them together to create an overall plan and what it could look like.

Look for trends in the data

Before you start digging into the meat of your plan, you need to gather data, drawing from internal company insights and external market trends. Internally, you can look at historical sales data, customer behaviors, and product performance, providing a foundation for understanding the company’s strengths and areas for improvement.

On the other hand, keeping a keen eye on external market trends, consumer preferences, and industry developments allows for a proactive approach to shifts in the market. This data-driven strategy enables businesses to effectively tailor their sales and marketing initiatives , aligning them with evolving customer needs. By combining internal insights with external trends, organizations can craft a dynamic plan that is not only grounded in historical performance but is also adaptable to the changing landscape of the business environment.

Know your customer

One of the most important steps when creating a sales and marketing plan is to know who you’re selling to. You should develop in-depth buyer personas based on demographic, psychographic, and behavioral attributes. By understanding your target audience’s characteristics, preferences, and pain points, you can tailor your sales and marketing strategies to resonate more effectively.

This key step not only enhances the efficiency of marketing campaigns but also streamlines the sales process by aligning efforts with the expectations and behaviors of your customers.

Set achievable goals

Now that you have a clear image of who you’re selling to, where you stand, and where the market is, you and various stakeholders can begin to set realistic goals and targets for your team.

Setting goals is crucial for your success. They allow you to track if you’re making a real impact on your business. They create alignment between teams so they know what they must do to achieve those goals. A recent study by HubSpot found that 25% of companies say their sales and marketing teams are either “misaligned” or “rarely aligned” on goals, leading to confusion and poor performance.

To get your teams on the same page, you should consider setting SMART goals. Here is a great example of how to think about goal setting:

Specific: Make sure your goals are clear. What will be accomplished? What actions will you take? Don’t just say you want to increase revenue — explain how you plan to achieve it. For example, you can say: We will increase revenue by 15% by using a guided selling approach.

Measurable: What metrics will you use to determine if you met your goal? This makes a goal more tangible because it provides a way to measure progress.

Achievable: Consider how to accomplish the goal, if you have the tools and skills needed, and what it would take to attain it. Don’t set objectives that are impossible to reach. The goals are meant to inspire motivation, not discouragement.

Relevant: Goals need to fit your current situation and sales strategy. They should align with the overall business goals and department objectives.

Time-Bound: Realistic timing for when you can achieve your goals is crucial. Provide deadlines and target dates to hold teams accountable.

Determine how you will measure success

Now that you’ve set goals, it’s time to start measuring them.

KPIs are crucial metrics that help measure the effectiveness of sales and marketing efforts. Here’s a list of KPIs for a sales and marketing plan:

Sales KPIs:

• Revenue: Total income generated from sales.
• Sales Growth Rate: Percentage increase in sales over a specific period.
• Conversion Rate: Percentage of leads that convert into customers.
• Average Deal Size: Average value of a sales transaction.
• Customer Acquisition Cost (CAC): Cost incurred to acquire a new customer.
• Sales Cycle Length: Average time it takes to close a sale.
• Customer Lifetime Value (CLV): Predicted revenue generated throughout a customer’s lifecycle.
• Win Rate: Percentage of opportunities that result in a sale.
• Churn Rate: Percentage of customers lost over a given period.
• Upsell and Cross-sell Rate: Percentage of existing customers who purchase additional products or services.

Marketing KPIs:

• Lead Generation: Number of new leads acquired.
• Website Traffic: Number of visitors to the website.
• Conversion Rate (Marketing): Percentage of website visitors who take a desired action.
• Click-Through Rate (CTR): Percentage of people who click on a specific link.
• Cost per Lead (CPL): Cost associated with acquiring a new lead.
• Social Media Engagement: Likes, shares, comments, and other interactions on social media.
• Email Open and Click-through Rates: Percentage of opened emails and clicked links.
• Content Engagement: Interaction with blog posts, videos, or other content.
• Brand Awareness: Measured through surveys, social media mentions, or search volume.
• Return on Investment (ROI): Ratio of the net profit from marketing campaigns to the cost of those campaigns.

Overall Business KPIs:

• Customer Satisfaction (CSAT): Measurement of customer satisfaction.
• Net Promoter Score (NPS): Indicator of customer loyalty and likelihood to recommend.
• Market Share: Company’s portion of the total market.
• Brand Equity: Perceived value and strength of a brand in the market.
• Customer Retention Rate: Percentage of customers retained over a period.

Regularly monitoring these metrics provides insights into performance, helping businesses make informed decisions and optimize their sales and marketing strategies.

Define your sales and marketing strategies

How are you going to generate demand for your product or service? At this stage in your plan, you can start to define how you will reach your ideal customers and move them through the buyer’s journey. Integrated marketing campaigns that use various channels, such as social media and paid ads, are a great way to get started. Additionally, you should include lead generation strategies such as content marketing, search engine optimization (SEO), and targeted promotions to nurture prospects and guide them through the sales funnel.

It’s important here that you work with your sales enablement team to create relevant content for the sales team .

Formulate a sales team structure and training program

A well-defined sales team structure and comprehensive training program are vital to a successful sales and marketing plan. The structure of the sales team should outline roles, responsibilities, and reporting hierarchies to ensure efficient workflow and clear lines of communication.

Along with getting the structure right, you must ensure that your sales reps have the right training and coaching to improve their skills, ramp up product knowledge, and stay aligned with the right messaging and communication techniques.

Teams should work closely with sales enablement to schedule regular training sessions that not only focus on enhancing existing skills but also address emerging market trends and customer expectations. Continuous improvement is key, and fostering a culture of learning within the sales team contributes to adaptability and responsiveness. This dual emphasis on structure and training ensures the sales team is well-organized and equipped to navigate challenges.

Download resource: What Good Onboarding, Training, and Coaching Look Like

Create a sales forecasting model

Creating a sound forecasting model provides a structured framework for predicting future sales performance. This model involves analysis of historical sales data, market trends, and external factors that might impact sales.

The sales forecasting model should incorporate variables such as product demand, pricing strategies, and market conditions to provide a comprehensive and accurate estimation.

A well-crafted model not only aids in resource allocation, inventory management, and budgeting but also serves as a proactive tool for anticipating challenges and capitalizing on emerging opportunities, contributing to the overall success of the sales and marketing plan.

Continuously Optimize

Recognizing that markets, consumer behaviors, and competitive landscapes evolve, an effective plan should be agile and responsive. This involves regularly reviewing KPIs, analyzing data, and soliciting feedback to identify areas for improvement.

Whether refining marketing strategies, adjusting sales tactics, or fine-tuning messaging, the goal is to stay attuned to shifts in customer preferences and market trends. By fostering a culture of continuous optimization, businesses can adapt swiftly, capitalize on emerging opportunities, and mitigate potential challenges.

Execute Your Sales and Marketing Plan with Highspot’s Sales Enablement Platform

Aligning your sales and marketing plans is no easy task. Highspot’s sales enablement platform aligns marketing initiatives with sales goals to maximize collaboration. By tracking key metrics across the buyer’s journey, you’ll know how to drive measurable revenue growth that improves lead acquisition and retention. Book a demo today !

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How to Write a Sales Plan

Table of Contents

Every business needs a business plan as well as more detailed road maps that offer guidance to each department working toward that common goal. As the revenue-generating engine of your company, the sales department should be a top priority for this type of document, aptly named the “sales plan.” This guide introduces the concept of a sales plan and gives you all the guidance you need to create a sales plan that works for your business.

What is a sales plan?

A sales plan details the overall sales strategy of a business, including the revenue objectives of the company and how the sales department will meet those goals. This may also include revenue goals, the target audience and tools the team will use in their day-to-day. In addition, the sales plan should include examples of the hurdles and pain points the team might encounter, as well as contingency plans to overcome them.

“[A sales plan] is essential to support the growth of an organization,” said Bill Santos, vice president of the ITsavvy Advanced Solutions Group. “A sales plan helps individual reps understand the priorities of the business as well as the measurements by which they will be evaluated.”

Business plans vs. sales plans

Business plans and sales plans are closely linked. A sales plan, though, should outline the actions that the sales department will take to achieve the company’s broader goals. A sales plan differs from a business plan, though both work toward the same end.

“A business plan is a ‘what’ [and] a sales plan is a ‘how,'” said James R. Bailey , professor of management and Hochberg Professional Fellow of Leadership Development at the George Washington University School of Business. “Business plans are where a firm wants to go. A sales plan is a part of how they can achieve that. A business plan is direction; a sales plan is execution.”

For example, a software company that developed a new mobile application might state in its business plan that the app will be installed by 1 million users within a year of launch, while the sales plan describes how that will actually be achieved.

How to write a sales plan

Every sales plan should suit the individual needs of a different company, so they come in all shapes and sizes. There is no one-size-fits-all sales plan; the one you create will be unique to your business. With careful planning, you’ll have a much clearer vision of what you need to accomplish and a road map for how to get there. 

Chris Gibbs, vice president of global sales at Centripetal Networks, named some additional items that every sales plan should include.

• Targeted accounts: Assign each salesperson a few key accounts to focus on, and grow from that base.
• Targeted verticals: Sales teams might focus on specific market segments or verticals, such as a particular industry.
• SKUs: Salespeople should emphasize certain SKUs or inventory items rather than get lost in a broad catalog of merchandise to sell.
• Sales and marketing coordination: Sales and marketing teams should work together to create promotions to help generate sales.
• Product road maps: Every company has a road map, and each product should have a road map that shows the plan and direction for a product offering over time to chart out when a product will launch and when it might sunset or be replaced by a newer model.
• Forecasts: Sales forecasting is projecting sales volumes and expectations by comparing them historically to sales of previous years, and then conducting market comparison to determine where sales will fall against the competition.

“Sales plans are extremely important to ensure there is cohesiveness between product teams, sales and marketing,” Gibbs said. “In addition, they’re important for ensuring that timing of new products and/or new version releases coincide with sales objectives and forecasts.”

What are the steps to create a sales plan?

A sales plan is necessary for businesses of every size, from an individual entrepreneur to a Fortune 500 company. When you’re ready to actually write your sales plan, follow these steps:

1. Define the objectives. 

Clearly outlining your goals and stating your objectives should always be the first step in creating a sales plan or any other business venture. You should include the expected sales volume and any markets or territories you expect to reach. 

For example, let’s say you own a retail store selling household goods and electronics. If your purpose is to establish yourself as a trusted local retailer, ask yourself the following questions:

• If so, are they purchasing anything or just browsing?
• Was it word of mouth?
• Was it through marketing efforts, such as email marketing, direct mail or social media?
• How many are new customers?
• How many are repeat customers?
• Where do you want your sales to come from? 
• What are some external and internal factors that could impact your sales? These include industry trends and economic conditions.

When you can precisely state your key objectives, you are setting yourself up to plan later steps around achieving your goals.

2. Assess the current situation.

The next step is to create an honest overview of your business situation in relation to the goal you set in the first step. 

Review your strengths and assets. Take a look at your resources and how you can apply them to your goal. This can include personal relationships and competitive advantages like new products or services.

For example, if your goal is to enhance your relationship with your customers, you’d need to ask yourself some questions to examine your current situation:

• What is your current relationship with your customers?
• Where did most of your sales come from?
• Where would you like to expand your sales?

3. Determine and outline the sales strategies. 

Sales strategies are the actual tactics your team will use to reach customers. They can include marketing channels as well as procedures for lead generation and client outreach employed by your salespeople.

Here are two examples of potential sales strategies: 

• Use your POS system to retain customer information so you can track current and new customers.
• Employ email marketing, text message marketing , social media, outbound call center services and direct mail marketing campaigns.

4. Define roles for the sales team. 

Each member of the sales team should be assigned clear roles, whether they vary from person to person or everyone performs the same functions.

Defining the sales direction of the team is crucial, as it shows the focus of the company and helps the team target and execute sales most effectively.

The plan of attack for the sales team should be communicated clearly by leadership, whether it is from team leaders or the CEO.  

5. Inform other departments of sales objectives.

A sales plan shouldn’t just update a company president or C-suite; it should inform the whole organization of the sales team’s objectives. 

Clearly outline your plan for the rest of the company to help them understand the goals and procedures of the sales team. Other departments become more efficient when interacting with the sales team and clients. This also conveys a certain level of quality and professionalism to the clients about the company.

6. Provide tools for the sales team.

Provide the tools each member of the sales team needs to achieve the stated goals, such as customer relationship management (CRM) software. The best CRM software is customizable to meet a company’s needs, making it much easier for your team to use the software and work efficiently.

7. Detail how the department will track progress. 

Offer strategic direction and insight on how progress will be monitored. Having a quarterly review to assess whether the company is on target is just as important as the plan itself.

Markets change, and so should your sales plan. Keeping it up to date will help you capitalize on the market and achieve your goals. Tracking progress is made easier by the tools you use to collect data. That data will then have to be analyzed and presented in a way which all departments can understand and use for future growth. 

Key elements of a sales plan

Every sales plan should also include the following elements.

Realistic goals

You need to set achievable goals . Challenge your sales team, but don’t push too hard. Bailey said that these “deliverables” are among the key points to include in a sales business plan. 

“Deliverables need to be as specific as possible and moderately difficult to achieve – specific inasmuch as being measurable in a manner that is uncontested [and] moderately difficult inasmuch as making sales goals too difficult can lead to failure and discouragement.”

Midpoint goals also help build morale and keep the team working toward a larger goal. Instead of having one giant goal, creating smaller goals to achieve along the way will keep your team focused.

Sales tools

Tracking sales throughout the term is helpful, and you can employ tools to keep track of each team member as well as the department overall. It also helps establish a culture of accountability among salespeople.

“Tools can help, especially project management and CRM software,” Santos said. “Having a weekly cadence of update and review is also important, as it sends a message that ownership and updates are important.”

Clear expectations and a defined commission structure

Assign goals and responsibilities to each team member to make expectations clear. This is true whether or not each team member has the same goals.

“We meet with each individual to come up with a plan that works for them so that they can reach their goals,” said Leah Adams, director of client success at Point3 Security. “We measure results based on numbers. Each team member has his own plan and how they’re going to get there.”

It’s also necessary to spell out the commission structure in full detail.

“The only real difference is how sales count,” Bailey said. “In petroleum-based products … a few big clients are necessary. Compensation needs to be structured not just in contract value, but in graduated terms: Above $1 million, commissions move from 5% to 9%, and so forth. In smaller-volume enterprises, commissions might be front-loaded with higher percentages early, then graduated down. You have to reward what you want.”

Training programs

Along the way, some training might be necessary to maintain the momentum.

“What’s important to us is that we’re teaching these individuals to be the best salesperson they can be,” Adams said. “We help them do that by constantly training them and giving them knowledge of what’s going on in our industry. Everything stays on track because each member of the team knows their individual goal; though each person has a number, they also know the ultimate goal is for the entire team to hit.”

Adams said that an effective CRM keeps things organized and helps delegate tasks and responsibilities on a schedule that uses the company’s lead information.

Key steps to follow when devising a sales plan

Here are some best practices for creating a sales plan:

• Refer to the business plan. The sales plan should directly address the objectives of the business plan and how those objectives can be achieved.
• Advance clear objectives. The clearer the objectives are, the easier it will be to reach your goals.
• Reference prior sales data. Chart sales over the previous few terms, and project the trend for the current term. New businesses can create sales projections based on expectations.
• Outline the commission structure. This will help motivate your team and help you calculate anticipated costs.
• Be clear about how progress is measured. There should be no dispute about this. If larger clients carry more weight than lower-volume buyers, that should be stated upfront.

The benefits of a sales plan

A sales plan keeps the sales department on track, considering the details of how they must operate to hit their targets and achieve company objectives. Because the sales team is the primary driver of revenue, it is an incredibly important document. [Related article: Adopting a CRM? How to Get Buy-in From Your Sales Department ]

“It’s extremely important to have a sales plan in place, almost a must,” Adams said. “Without this plan, it’s almost impossible to get through the year and hit the company’s sales goals.”

It’s not uncommon to encounter obstacles along the way, however. A good sales plan accounts for that.

“Almost always, you’ll run into the speed bumps along the way, but with a plan in place, it makes it a whole lot easier to navigate through it all,” Adams said. “The sales plan allows you to adjust when necessary so the goal can still be hit. I strongly believe a plan allows you to stay in control and reduce the risk while being able to measure the team’s results along the way to that finish line.”

Sales plan templates

Sales templates are helpful in that many of them are based on tried-and-true formats that have been used by businesses across several industries. They can also provide structure so that it is clear to each employee what their role and responsibilities are. 

“A template helps plan each individual’s daily activities in a structured way,” Adams said. “If you know what each person is doing daily, it’s easier to help correct what’s going wrong. It helps with things like conversion rates, etc. Yes, these templates can be customized in any way a team’s manager sees fit, based on how he believes the team will perform better.”

Sales plans should be unique to the company; however, there are key components they should always include. Because there is somewhat of a formula, you can use a template.

Templates are extremely helpful, Gibbs said. “It creates uniformity for the team, as well as a yearly or quarterly sales plan to present to senior management.”

Gibbs added that templates can easily be customized to meet the needs of a particular business or sales team.

Keeping your team on track with a sales plan

Planning is vital for any business, especially when dealing with sales targets. Before selling your product or service, you must outline your goals and ways to execute them. Essentially, a sales plan enables you to mitigate problems and risks. When there is a clear plan of action, you will know how to proceed in order to attain your goals. 

Enid Burns contributed to the writing and reporting in this article. Source interviews were conducted for a previous version of this article.

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Sales | How To

How to Create a Sales Plan in 10 Steps (+ Free Template)

Published March 9, 2023

Published Mar 9, 2023

REVIEWED BY: Jess Pingrey

WRITTEN BY: Jillian Ilao

This article is part of a larger series on Sales Management .

• 1 Establish Your Mission Statement
• 2 Set Sales Goals & Objectives
• 3 Determine Your Ideal Customer
• 4 Set Your Sales Budget
• 5 Develop Sales Strategies & Tactics
• 6 Implement Sales Tools
• 7 Develop Your Sales Funnel
• 8 Create Your Sales Pipeline
• 9 Assign Roles & Responsibilities
• 10 Monitor Progress & Adjust Accordingly
• 11 Examples of Other Free Small Business Sales Plan Templates
• 12 Sales Planning Frequently Asked Questions (FAQs)
• 13 Bottom Line

Sales plans enable businesses to set measurable goals, identify resources, budget for sales activities, forecast sales, and monitor business progress. These all contribute to guiding the sales team toward the company’s overall strategy and goals. In this article, we explore how to create a sales plan, including details on creating an action plan for sales, understanding the purpose of your business, and identifying your ideal customers.

What Is a Sales Plan? A sales plan outlines the strategies, objectives, tools, processes, and metrics to hit your business’ sales goals. It entails establishing your mission statement, setting goals and objectives, determining your ideal customer, and developing your sales strategy and sales funnel. To effectively execute your sales plan, assign roles and responsibilities within your sales team and have metrics to measure your outcomes versus your goals and objectives.

Ten steps to creating an effective sales plan

Download and customize our free sales planning template and follow our steps to learn how to create a sales plan to reach your company’s revenue goals.

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Free Sales Plan Template

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💡 Quick Tip:

Once you’ve created a sales plan, give your sales team the tools to execute it effectively with robust customer relationship management (CRM) software.

Use a CRM like HubSpot CRM to help your sales team collaborate on deals, develop sales reports, track deals, and create custom sales dashboards

1. Establish Your Mission Statement

A mission statement summarizing why you’re in business should be part of your action plan for sales. It should include a broad overview of your business’ products or services and your brand’s unique selling proposition. For example, you wouldn’t say, “We provide customers with insurance policies.” Instead, you might frame it as “We provide customers with cost-effective financial risk management solutions.”

It’s essential to fully understand your unique selling proposition before creating a mission statement. This allows you to learn why you’re different from competitors in your industry. It also helps you determine how your unique proposition suits a niche market better.

Steps on how to create a unique selling proposition

For instance, using the same insurance example above, you may realize specific markets are easier to sell based on that selling proposition. Therefore, it’s a good idea to narrow in on your mission statement by saying, “We provide startup businesses with cost-effective risk management solutions.”

2. Set Sales Goals & Objectives

Once you have summarized why you’re in business in a mission statement, begin setting sales goals . Typically, business goals will include one year, but may also include three- or five-year projections.

Steps on how to set sales goals

Here are a few options for how to set sales revenue goals for your business:

• Set sales amount: You may have a specific amount in mind for a sales goal. For instance, you may determine that $200,000 is a reasonable sales goal based on prior sales and your company’s ability to generate new business.
• Desired profitability: First, calculate the total anticipated expenses for the set time period to find the break-even point. From there, you can calculate how much revenue your team needs to bring in to make a certain profit margin. For example, if annual operating costs are expected to be $100,000, and you want to make a 30% profit, your sales goal is $130,000.
• Projected sales forecast: Based on an industry-standard or estimates you attained by running a sales forecast, you may find it’s better to use a projected sales forecast as your sales goal.

Pro tip: Projecting sales can be challenging without a suitable sales forecasting model. Our free sales forecast templates help you create simple, long-term, budget-based, multi-product, subscription-based, and month-to-month business sales forecasts. Some customer relationship managers (CRMs) like Freshsales have sales goal-tracking functionalities that allow you to set and assign sales goals for your team.

Five-year sales forecast template example (Source: Fit Small Business )

Sales goal tracking in Freshsales (Source: Freshsales )

Sales goals must reflect new business revenue and sales from existing or recurring customers. Then, you must add specific sales objectives that identify and prioritize the sales activities your team needs to complete to meet sales goals. This creates an objective way to measure success in hitting goals at all levels: organizational, sales department, team, and individual sales rep, which is an essential part of sales management .

For example, imagine your total revenue goal is $200,000 in year two and $300,000 in year three. You then add an objective, such as stating you want your business’ revenue from existing customers to grow 15% in year three. This can be measured by evaluating your percentage of revenue from existing customers in year three compared to year two.

3. Determine Your Ideal Customer

Determining the ideal customer or target market is the next step of your business plan for sales reps. It may have been accomplished when you developed your mission statement, but also when you set your sales goals and discovered how broad your market needs to be to reach them. Describing your ideal customer helps dictate who you’re selling to and your selling approach.

One way to establish your ideal customer is by creating a series of unique customer profiles . Each profile specifies key demographics, behaviors, interests, job positions, and geographic information about one of your ideal buyer types. Based on your customer profiles, you can then develop more targeted marketing strategies for lead generation and nurturing to move leads through the sales process more efficiently and close more deals.

Pro tip: Making a customer persona can be challenging, especially if it is based on the wrong data or if you just focus on the demographics. Check out our article on creating a customer persona to help you define your company’s ideal buyer types and guide your lead generation and marketing activities.

4. Set Your Sales Budget

After establishing your objectives and identifying your ideal customer personas—and before developing your actual strategies and tactics—you must identify a sales budget to work with. It should include estimated expenses for salaries, travel expenses, and the cost of any software tools or service providers used to help with sales and marketing. While these are meant to be estimates, research and due diligence should be done to avoid financial errors.

One way to set your sales budget, particularly for software tools and services you may be interested in, is to create and issue a request for proposal (RFP). Issuing an RFP allows you to post a summary of your needs to solicit proposals on potential solutions. In addition to providing accurate budget estimates from various qualified vendors and contractors, it may also help you discover cost-effective or high-performing options you were previously unaware of.

5. Develop Sales Strategies & Tactics

A sales strategy explains how you plan to outsell your competitors and accomplish your sales goals. It defines specific, detailed tactics your team will use to pursue your sales goals. These may involve using Google Ads, cold calling, and drip email marketing campaigns as part of a lead generation strategy. Available strategies differ depending on your company’s resources, skill sets, sales operation, and product or service offerings.

Strategies and tactics should be personalized for your ideal customers based on their unique interests, behaviors, and the best ways to connect with them. For example, some customer profiles show your ideal buyer generally only makes purchases based on trusted referrals. In this case, you could implement a referral strategy that provides incentives to generate more customer referrals .

Plus, different sales strategies will be needed to acquire new business vs keeping existing customers. When selling to existing customers, for example, your strategy could include cross-selling tactics where additional products are recommended based on prior purchases. The short-term cross-selling tactics could require customer service reps to send 30 emails per week recommending a complementary product to existing customers.

For a new business strategy, sales reps might rely on emotional selling methods when using cold calling as a tactic. Instead of product features, cold calling scripts would be geared to evoke feelings that lead to buying decisions. Tactics could reflect the objective of having reps make 15 cold calls each week. They could use a script that opens with a story about how a purchase made a customer feel or how someone felt because they didn’t purchase the product.

Pro tip: Ensuring your strategies are properly executed requires excellent sales leadership and a healthy environment for sales reps to operate in. Our how-to guide for building a positive sales culture shows you how to create an environment that promotes high job satisfaction, low employee turnover, and profitability.

6. Implement Sales Tools

Your sales strategy template should reference the software, hardware, and materials you use to manage the sales operation and make each team member more efficient. One of the most notable tools to include is the customer relationship management (CRM) system . It allows your team to organize contact information, streamline sales tasks, and facilitate communication with customers and leads.

HubSpot CRM , for instance, makes it easy to organize information about leads, contacts, and deal opportunities. Additionally, from a HubSpot CRM lead profile, you can initiate a conversation with that contact by calling, emailing, or scheduling an appointment.

HubSpot CRM contact profile (Source: HubSpot )

CRMs are also used to monitor and report sales progress. For example, many have dashboards and functionality, such as alerts, which make it easy to identify where your team may be underperforming. These could also tell you which leads are most likely to convert and should be focused on. Sales information such as deals closed, revenue generated, and leads created can be presented in a detailed report .

These types of insights can also be shown on the CRM’s system dashboard . Pipedrive is an example of a CRM that has a customizable dashboard that displays both activity information and performance-based data. Activity data include emails sent, received, and outstanding tasks to be completed. Performance-based data, on the other hand, have deals lost or the average value of won deals.

Pipedrive’s customizable dashboard (Source: Pipedrive )

Other sales enablement tools can make your sales team more effective. These include voice-over-internet-protocol (VoIP) phone systems , lead generation platforms, email campaign tools, content creation platforms, and task automation software. These tools can be found within CRM software or through CRM integrations and standalone applications.

In addition to technology tools, sales and marketing templates should be used to streamline outreach initiatives. Scenario-based, premade sales email templates , for instance, allow salespeople to have an email already crafted for their specific situation.

Creating and storing business proposal templates in your CRM also streamlines the contact procurement and business proposal generation process . This way, whenever a prospect says they’d like to receive a quote or you’re responding to a request for a proposal, you already have a customizable template ready to go.

Pro tip: Effective cold calling scripts sales reps can use as a guide when placing calls to new leads is a tremendous sales tool to include in your action plan for sales. Get started using our guide for writing a cold calling script , which includes examples and free templates.

7. Develop Your Sales Funnel

Setting up a sales funnel within your sales strategy template lets you visualize the stages of the customer journey, from becoming aware of your business to buying from it. By creating and understanding the different statuses of your leads, you can track progress and determine how effective you are at converting leads to the next stages in the funnel.

Using a sales funnel with conversion rates also makes it easier for you to adjust your sales strategies and tactics based on how effectively you’re getting leads through the funnel. For instance, let’s say you have 100 leads in the awareness stage of the funnel. You decide to cold call 50 of them and write a sales email to the other 50 to qualify leads by setting up a product demonstration.

After each campaign, you find you were able to qualify seven of the leads that were cold-called and only two of the leads you had emailed. Based on these funnel conversion rates of 14% (7/50) from cold calling and 4% (2/50) from emailing, you would likely adjust your tactics to focus more on calling instead of emailing.

Do you need help creating a sales funnel for your business? Our guide to creating a sales funnel explains the step-by-step sales funnel creation process and provides free templates and specific examples.

8. Create Your Sales Pipeline

Once your sales process’ sales funnel stages are identified, develop the sales pipeline stages . These stages include your team’s sales activities to move leads through the funnel. For example, you need to get a lead from the sales funnel stage of brand awareness to show interest in learning more about one of your services. To do this, you could add a sales pipeline activity like setting up a demo or presentation appointment through a cold call.

Adding your sales pipeline to your sales strategy is essential because it describes all the activities your sales reps need to do to close a sales deal. CRM systems like Freshsales allow you to create and track the pipeline stages for each lead or deal within the lead record.

Funnel view of Freshsales’ deal pipeline (Source: Freshsales )

Listing each pipeline stage also helps you identify tools and resources needed to perform the activities for each stage. For example, if you use phone calls to initiate contact with or introduce a product to a lead, you could develop outbound sales call scripts for your team.

After the initial contact by phone, you may use email to follow up after a call and then nurture leads throughout the sales process. As part of your follow-up, create and automate a sales follow-up email template to get them to the next pipeline stage.

The sales funnel shows where a lead is in the sales process. The sales pipeline, on the other hand, lists activities needed to drive leads to the next stage in the sales funnel. Both should be used in your sales strategy when defining the repeatable steps required to generate leads and close deals. Check out our article to learn how to create a winning sales process with insights on both creating a sales process and measuring its success.

9. Assign Roles & Responsibilities

Regardless of the size of your business or sales operation, your business plan for sales reps should include the role and responsibility of each person in the sales team. Each role should have a name, such as someone being a sales development representative (SDR). There should also be a summary of their responsibilities, such as “the SDR is responsible for setting up sales appointments using the activities listed in the sales pipeline.”

Measuring the performance of any sales position is simple through key performance indicators (KPIs). Specific KPIs should be used to measure performance for each role and should be included in your plan. Below are some examples of KPIs that can be used by the members of the sales team and their respective responsibility:

• Sales development representative: Responsible for introducing products and services, qualifying leads, and setting up appointments for the account executive. Performance is measured by calls placed, emails sent, and appointments generated.
• Account executive: Responsible for nurturing qualified leads, delivering the sales pitch , sending quotes, and closing deals. Performance is measured by business proposals sent, the average time in the proposal consideration stage, deals closed, and deal closing rate.
• Customer service representative: Responsible for managing customer needs, handling billing, and managing service tickets by assisting customers. Performance is measured by customer satisfaction, retention rates, and total tickets resolved.
• Sales manager: Responsible for the entire sales operation or team for a specific region or product/service line. Performance is measured by job satisfaction rates of sales reps, pipeline and funnel conversion rates, team sales deals closed, and team revenue growth.

While assigning roles in your plan, a sales rep’s territory could be based on geography, industry, potential deal size, or product/service line, creating more specialization for better results. Our six-step process on proper sales territory management is an excellent resource for segmenting, creating, and assigning sales territories.

This section of the business plan is also a prime spot for individually setting sales quotas for each rep or team needed to hit your organizational sales goals. Sales quotas should be a specific KPI for that sales role and be set based on the experience, skill level, and resources of that individual or team. These quotas should also be based on your organizational, department, and team goals and objectives.

10. Monitor Progress & Adjust Accordingly

Once the strategic business plan is in motion, monitor its progress to make any required adjustments. For instance, while your sales operation is running, you may find certain sales tactics are working better than expected, and vice versa. Your sales goal template should account for using that tactic more, as well as any new sales tools, budgetary changes, new roles, and possibly even a new sales goal.

As in the earlier example, if you found that cold calling was significantly more effective than emailing, reduce or abandon the email method in favor of cold calling. You could also invest in sales tools especially useful for cold calling, such as power dialing using a voice-over-internet-protocol (VoIP) phone system, or hire additional staff to place calls. All of these will be part of your updated business plan.

Pro tip: Focusing on the big picture by creating, executing, and adjusting a strategic business plan is one of the most critical traits of an effective sales leader. For more insights on what it means to be a sales leader and how to become one, check out our ultimate guide to sales leadership .

Examples of Other Free Small Business Sales Plan Templates

Apart from our free downloadable sales strategy template, other providers have shared their version of a free strategic sales plan examples. Click on our picks below to see if these templates fit your business process better:

HubSpot’s free sales planning template helps users outline their company’s sales strategy. It contains sections found in most sales plans, as well as prompts for you to fill out your company’s tactics and information. These include company history and mission, team structure, target market, tools and software used, positioning, market strategy, action plan, goals, and budget.

HubSpot sales strategy template (Source: HubSpot )

HubSpot’s sales goals template with the mission, vision, and story of the company (Source: HubSpot )

Visit HubSpot

Asana’s free sales plan template helps organizations analyze their current sales process, establish their sales objectives, identify success metrics, and plan actionable steps. The sales business plan template is embedded within Asana’s platform, automatically integrating aspects such as goals and measuring them against results or sales performance.

Asana sales plan example (Source: Asana )

Visit Asana

Sales Planning Frequently Asked Questions (FAQs)

What is sales planning.

Sales planning is creating a document that outlines your sales strategy, objectives, target audience, potential obstacles, and tools to achieve goals within a specified period. This may include your daily, monthly, quarterly, yearly, and long-term revenue objectives.

What is included in a sales plan?

A sales strategy plan template typically includes the following key elements:

• Target customers, accounts, or verticals
• Stock-keeping units (SKUs)
• Revenue targets or forecasts
• Strategies and tactics
• Pricing and promotions
• Deadlines and directly responsible individuals (DRIs)
• Team structure and coordination
• Market conditions

What are the different types of strategic sales planning?

The type of strategic planning for sales that you choose for your team ultimately depends on different factors. These include your revenue goals, available resources, the ability and bandwidth of your sales team, and your personal commitment to your plans. Once you have determined the details of these factors, you can choose from these types of strategic sales planning:

• Revenue-based sales action plan template: This is ideal for teams aiming for a specific revenue goal. It focuses on in-depth sales forecasting, improvement of conversion rates, and closing more deals.
• Sales business plan based on the target market: This plan is best for businesses that cater to several markets that are different from each other. In this situation, you must create separate sales goal templates for enterprise companies and small businesses.
• Sales goals plan: This focuses on other goals such as hiring, onboarding, sales training plans, or sales activity implementation.
• New product sales business plan: This plan is developed for the launch and continued promotion of a new product.

Bottom Line

While any business can set bold sales goals, creating a sales plan outlines how your team will achieve them. By following the best practices and 10-step process laid out above, your sales goal template defines what your sales process will look like. It will help establish baselines for accountability and identify optimal strategies, tactics, and the tools needed to make your team as efficient as possible.

About the Author

Jillian Ilao

Jill is a sales and customer service expert at Fit Small Business. Prior to joining the company, she has worked and produced marketing content for various small businesses and entrepreneurs from different markets, including Australia, the United Kingdom, the United States, and Singapore. She has extensive writing experience and has covered topics on business, lifestyle, finance, education, and technology.

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How to Create a Sales Plan for Your Business

James Cummings

9 min. read

Updated May 10, 2024

Taking the leap into entrepreneurship is a bold move. Many have plunged and crashed because they were ill-prepared. Many professionals place emphasis on having a business plan, and this is a good thing. However, if your business is going to be selling tangible goods, a smart sales plan is equally important.

What are the best strategies for a working sales plan? Why do they matter and what are the steps to organize one for your business?

When you have a sales plan that supports your business plan, your execution should yield positive outcomes. Whether you are a business owner, a sales manager, or a strategist, this article is for you.

• Understanding the meaning of a good sales plan and why it matters

Every business exists to achieve a specific objective . For those who want to drive sales, a sales plan is the roadmap for guiding you toward achieving those sales goals.

What is a sales plan? It is a month-to-month estimate of the quantity of sales you intend to achieve, and the steps you will take to get there. It includes previous sales, market conditions, specific niches, and your customers—how you are going to identify them, communicate with them, and sell to them.

When executed correctly, a sales plan gives you control and leverage in growing and expanding your startup, instead of simply attending to day-to-day sales tasks.

With this information, you can confidently identify any impending issues, sales droughts, or prospects and act quickly on them. It may seem like a lot of work right now, but once you can answer these questions, you’ll be able to take your sales and business to the next level.

• How to create a successful sales plan

1.  Set realistic goals

Every sales plan needs an end goal—something to measure your actual values against. For this, a figure is required, whether it is the number of sales to expect by the end of a quarter or the number of customers you convert to buyers. This figure helps you determine how successful or far from the mark your results are.

Setting realistic goals will depend on factors like the market size, company objectives, and the resources or experience available to your sales team. You are probably aware of what SMART goals are, so we won’t be discussing that at length.

However, the following common mistakes should be avoided:

• Being overly optimistic
• Neglecting your own assumptions
• Shifting the goalposts
• Failing to ask for sound advice
• Not having a feedback mechanism

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2. Have clear deadlines and milestones

You need to know if the assumptions you are making in your sales plan are close to your target. To do this, split that big plan into smaller goals (deliverables) with strict deadlines. These are milestones. Whether you have achieved a certain number of leads for the half quarter or sales target, these milestones are useful in telling you whether you are on the right path.

Having clear-cut deadlines and manageable milestones requires research and time to develop. They should motivate and challenge your sales team without being too difficult, or it will lower their morale. Start with the figures from last year; track the exponential increase in sales and compare them with your industry’s present realities. This should be able to inform the milestones you’ll need to set.

3. Select a suitable niche and focus on it

The previous steps have helped set a “bullseye” that you want to hit. The next steps are about filling out your sales plan. The first thing to do is understand the market you operate in and the niche you serve so that you can position your business properly for growth.

A business niche is simply your business’s area of specialization. For example, you may own a sweet shop, in which case your business would be known to specialize in confectionery. However, it goes further than the space it occupies with your products. Your niche also comprises your content, company culture, branding, and overall business message. This is how you stand out from your competitors and get recognized by your target audience.

Be specific; choose a target market . Using the above analogy, would your sweet shop be aimed at children, or if it was a shop that sold vintage sweets, would it also be aimed at adults of a certain age? According to Jason Zook , serial entrepreneur: “When you try to make something for everyone, you end up making something for no one.”

Ask yourself the following questions and spend some time on market research :

• What is the market size ?
• Is there an inherent need for the product you are selling?
• What is your market position? (Conducting a SWOT analysis can be helpful here.)
• Who are your competitors and what their current strategies?

4. Know your target customers

One of the worst decisions any startup will make is to spend money and effort on the wrong set of customers. You are already hard-pressed on a growth budget, so wasting it kills the business fast.

Conduct research to identify the targeted audience. Scour the internet and glean as much information as possible by looking at the latest trends. You can even compile surveys to gauge relevant feedback. Once you know your niche, do everything to find out what you can about your customers. For example, what is their profile—their language, typical online behavior, and product preferences? What you look to define will depend on your company and the nature of your market.

However, for a startup, it’s best to begin with basics like their geographical location, work information, purchasing power, and so on.

Also, find out:

• If they are on social media, and their choice of network.
• Do they belong to any LinkedIn or Facebook groups?
• Can you answer their pain points on Reddit or Quora?
• What do they read and what podcasts do they enjoy listening to?

5. Prepare a plan for the customer’s journey

Once you have your typical customer profile figured out, the next step is to determine how to make them your customer. This can be achieved by simply charting out their journey from prospect to loyal customer.

To understand what you need to know about your potential customers, ask these questions:

• What issues do you want our product to help you solve?
• What attributes are most important to you, and why?
• What budget do you have for this?
• How are you presently solving this problem?

These are important questions. Good salespeople take their buyers on a journey every time—from attention to interest, desire, and action. The AIDA model is a great tool for achieving conversion via a sales funnel. When you guide them faithfully through this process, your customers should eventually convert.

6. Define your unique selling points

You know your customers and the path along their sales journey. The next step is to plug your services smartly into the path, in the best possible manner. You can do this by defining your unique selling proposition (USP) .  Your USP is what differentiates your business from other players in the market.

Know your customer base by asking them the following questions:

• Exactly why do you patronize us?
• What would make you choose our competitors instead of us?
• Why do you think some prospective customers would not buy at all?
• What steps do you think we need to take to attract more customers in the future?

To find out just what customers are looking for and why they might patronize your business, try surveying them to gauge opinion. Offer such surveys online and make it simple and straightforward for people to proffer the relevant feedback.

It’s important to remember that people buy benefits, not features. Avoid getting lost in the color or model of your product when describing it to the customer. Rather, outline what it would do for them: the problems it will resolve, and the advantages of buying it.

7. Build a list of prospects

Armed with the knowledge of the type of customers you want and the benefits you are going to sell them, the next step is to build a list of prospects. That is generating leads of potential customers to try your theories on.

A prospect list is a directory of real people you can contact—those who will ideally benefit from your services or products. Building this directory is one of the major tasks of a salesperson, but they can be obtained nonetheless.

From your customer profile, target the following:

• LinkedIn for prospects
• Relevant local business networks
• Network seminars and conferences
• Perform Google searches (to identify buying trends for example)
• Work with leads generating companies like Salesripe

8. Take advantage of existing client relationships

A common saying in marketing is that it is significantly cheaper and more rewarding to retain existing customers than go after new ones. In other words, focus a good amount of effort on customer retention rather than customer acquisition.

According to Gartner research, 65 percent of a company’s revenue comes from existing customers, and it costs five times as much to attract a new customer than satisfy an existing one. Leverage this relationship by offering occasional loyalty rewards. Examples include accumulated points systems, redeemable gift cards, discounts, and so on.

Another way to gain from existing customers is to ask for referrals. People trust recommendations from their peers more than your sales pitch. Additionally, some companies offer incentives to current customers who introduce a new buyer.

9. Look for strategic partners with the same goal

Don’t solely focus on acquiring paying customers. Seek strategic alliances with companies and other businesses that could benefit you. They could even be your competitor; success is not always about fighting, but collaborating.

You can meet up with these people at conferences or sites like Partner Up. Other professional networks also provide a reliable platform to interact with like-minded individuals and companies. For instance, if you manufacture toilet paper, you could partner up with magazine companies or recycling organizations for their by-products.

10. Track, measure, and tweak

Now that you have the makings of a solid sales plan, it doesn’t end here. You need to have a process for comparing your success—checking results against the original goal. If you don’t know how you performed, you can never adjust for improvement or to replicate future successes.

Many digital platforms help with this stage. For example, Google Analytics provides you with a dashboard which includes an overview of sources of your biggest sales, the best and least performing days, revenue growth, leads to conversion rate ratio, and so on. It will also be important to be able to quickly and easily monitor your financial metrics —a business dashboard can help, but it’s possible to track your progress manually using Excel spreadsheets. The advantage of this process is that each metric can be tweaked as the sales process is ongoing. This means you have full control of the entire activity.

Are you currently struggling with a workable sales plan? Start with these basics and you can grow from there.

James is a business psychologist and serial entrepreneur, with over a decade working in finance, IT, marketing, and recruitment sectors. He has authored numerous books in the management space and is founder and CEO of Dailyposts UK.

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What is a Business Plan? Definition, Tips, and Templates

Published: June 07, 2023

In an era where more than 20% of small enterprises fail in their first year, having a clear, defined, and well-thought-out business plan is a crucial first step for setting up a business for long-term success.

Business plans are a required tool for all entrepreneurs, business owners, business acquirers, and even business school students. But … what exactly is a business plan?

In this post, we'll explain what a business plan is, the reasons why you'd need one, identify different types of business plans, and what you should include in yours.

What is a business plan?

A business plan is a documented strategy for a business that highlights its goals and its plans for achieving them. It outlines a company's go-to-market plan, financial projections, market research, business purpose, and mission statement. Key staff who are responsible for achieving the goals may also be included in the business plan along with a timeline.

The business plan is an undeniably critical component to getting any company off the ground. It's key to securing financing, documenting your business model, outlining your financial projections, and turning that nugget of a business idea into a reality.

What is a business plan used for?

The purpose of a business plan is three-fold: It summarizes the organization’s strategy in order to execute it long term, secures financing from investors, and helps forecast future business demands.

Business Plan Template [ Download Now ]

Working on your business plan? Try using our Business Plan Template . Pre-filled with the sections a great business plan needs, the template will give aspiring entrepreneurs a feel for what a business plan is, what should be in it, and how it can be used to establish and grow a business from the ground up.

Purposes of a Business Plan

Chances are, someone drafting a business plan will be doing so for one or more of the following reasons:

1. Securing financing from investors.

Since its contents revolve around how businesses succeed, break even, and turn a profit, a business plan is used as a tool for sourcing capital. This document is an entrepreneur's way of showing potential investors or lenders how their capital will be put to work and how it will help the business thrive.

All banks, investors, and venture capital firms will want to see a business plan before handing over their money, and investors typically expect a 10% ROI or more from the capital they invest in a business.

Therefore, these investors need to know if — and when — they'll be making their money back (and then some). Additionally, they'll want to read about the process and strategy for how the business will reach those financial goals, which is where the context provided by sales, marketing, and operations plans come into play.

2. Documenting a company's strategy and goals.

A business plan should leave no stone unturned.

Business plans can span dozens or even hundreds of pages, affording their drafters the opportunity to explain what a business' goals are and how the business will achieve them.

To show potential investors that they've addressed every question and thought through every possible scenario, entrepreneurs should thoroughly explain their marketing, sales, and operations strategies — from acquiring a physical location for the business to explaining a tactical approach for marketing penetration.

These explanations should ultimately lead to a business' break-even point supported by a sales forecast and financial projections, with the business plan writer being able to speak to the why behind anything outlined in the plan.

Free Business Plan Template

The essential document for starting a business -- custom built for your needs.

• Outline your idea.
• Pitch to investors.
• Secure funding.
• Get to work!

You're all set!

Click this link to access this resource at any time.

Free Business Plan [Template]

Fill out the form to access your free business plan., 3. legitimizing a business idea..

Everyone's got a great idea for a company — until they put pen to paper and realize that it's not exactly feasible.

A business plan is an aspiring entrepreneur's way to prove that a business idea is actually worth pursuing.

As entrepreneurs document their go-to-market process, capital needs, and expected return on investment, entrepreneurs likely come across a few hiccups that will make them second guess their strategies and metrics — and that's exactly what the business plan is for.

It ensures an entrepreneur's ducks are in a row before bringing their business idea to the world and reassures the readers that whoever wrote the plan is serious about the idea, having put hours into thinking of the business idea, fleshing out growth tactics, and calculating financial projections.

4. Getting an A in your business class.

Speaking from personal experience, there's a chance you're here to get business plan ideas for your Business 101 class project.

If that's the case, might we suggest checking out this post on How to Write a Business Plan — providing a section-by-section guide on creating your plan?

What does a business plan need to include?

• Business Plan Subtitle
• Executive Summary
• Company Description
• The Business Opportunity
• Competitive Analysis
• Target Market
• Marketing Plan
• Financial Summary
• Funding Requirements

1. Business Plan Subtitle

Every great business plan starts with a captivating title and subtitle. You’ll want to make it clear that the document is, in fact, a business plan, but the subtitle can help tell the story of your business in just a short sentence.

2. Executive Summary

Although this is the last part of the business plan that you’ll write, it’s the first section (and maybe the only section) that stakeholders will read. The executive summary of a business plan sets the stage for the rest of the document. It includes your company’s mission or vision statement, value proposition, and long-term goals.

3. Company Description

This brief part of your business plan will detail your business name, years in operation, key offerings, and positioning statement. You might even add core values or a short history of the company. The company description’s role in a business plan is to introduce your business to the reader in a compelling and concise way.

4. The Business Opportunity

The business opportunity should convince investors that your organization meets the needs of the market in a way that no other company can. This section explains the specific problem your business solves within the marketplace and how it solves them. It will include your value proposition as well as some high-level information about your target market.

5. Competitive Analysis

Just about every industry has more than one player in the market. Even if your business owns the majority of the market share in your industry or your business concept is the first of its kind, you still have competition. In the competitive analysis section, you’ll take an objective look at the industry landscape to determine where your business fits. A SWOT analysis is an organized way to format this section.

6. Target Market

Who are the core customers of your business and why? The target market portion of your business plan outlines this in detail. The target market should explain the demographics, psychographics, behavioristics, and geographics of the ideal customer.

7. Marketing Plan

Marketing is expansive, and it’ll be tempting to cover every type of marketing possible, but a brief overview of how you’ll market your unique value proposition to your target audience, followed by a tactical plan will suffice.

Think broadly and narrow down from there: Will you focus on a slow-and-steady play where you make an upfront investment in organic customer acquisition? Or will you generate lots of quick customers using a pay-to-play advertising strategy? This kind of information should guide the marketing plan section of your business plan.

8. Financial Summary

Money doesn’t grow on trees and even the most digital, sustainable businesses have expenses. Outlining a financial summary of where your business is currently and where you’d like it to be in the future will substantiate this section. Consider including any monetary information that will give potential investors a glimpse into the financial health of your business. Assets, liabilities, expenses, debt, investments, revenue, and more are all useful adds here.

So, you’ve outlined some great goals, the business opportunity is valid, and the industry is ready for what you have to offer. Who’s responsible for turning all this high-level talk into results? The "team" section of your business plan answers that question by providing an overview of the roles responsible for each goal. Don’t worry if you don’t have every team member on board yet, knowing what roles to hire for is helpful as you seek funding from investors.

10. Funding Requirements

Remember that one of the goals of a business plan is to secure funding from investors, so you’ll need to include funding requirements you’d like them to fulfill. The amount your business needs, for what reasons, and for how long will meet the requirement for this section.

Types of Business Plans

• Startup Business Plan
• Feasibility Business Plan
• Internal Business Plan
• Strategic Business Plan
• Business Acquisition Plan
• Business Repositioning Plan
• Expansion or Growth Business Plan

There’s no one size fits all business plan as there are several types of businesses in the market today. From startups with just one founder to historic household names that need to stay competitive, every type of business needs a business plan that’s tailored to its needs. Below are a few of the most common types of business plans.

For even more examples, check out these sample business plans to help you write your own .

1. Startup Business Plan

As one of the most common types of business plans, a startup business plan is for new business ideas. This plan lays the foundation for the eventual success of a business.

The biggest challenge with the startup business plan is that it’s written completely from scratch. Startup business plans often reference existing industry data. They also explain unique business strategies and go-to-market plans.

Because startup business plans expand on an original idea, the contents will vary by the top priority goals.

For example, say a startup is looking for funding. If capital is a priority, this business plan might focus more on financial projections than marketing or company culture.

2. Feasibility Business Plan

This type of business plan focuses on a single essential aspect of the business — the product or service. It may be part of a startup business plan or a standalone plan for an existing organization. This comprehensive plan may include:

• A detailed product description
• Market analysis
• Technology needs
• Production needs
• Financial sources
• Production operations

According to CBInsights research, 35% of startups fail because of a lack of market need. Another 10% fail because of mistimed products.

Some businesses will complete a feasibility study to explore ideas and narrow product plans to the best choice. They conduct these studies before completing the feasibility business plan. Then the feasibility plan centers on that one product or service.

3. Internal Business Plan

Internal business plans help leaders communicate company goals, strategy, and performance. This helps the business align and work toward objectives more effectively.

Besides the typical elements in a startup business plan, an internal business plan may also include:

• Department-specific budgets
• Target demographic analysis
• Market size and share of voice analysis
• Action plans
• Sustainability plans

Most external-facing business plans focus on raising capital and support for a business. But an internal business plan helps keep the business mission consistent in the face of change.

4. Strategic Business Plan

Strategic business plans focus on long-term objectives for your business. They usually cover the first three to five years of operations. This is different from the typical startup business plan which focuses on the first one to three years. The audience for this plan is also primarily internal stakeholders.

These types of business plans may include:

• Relevant data and analysis
• Assessments of company resources
• Vision and mission statements

It's important to remember that, while many businesses create a strategic plan before launching, some business owners just jump in. So, this business plan can add value by outlining how your business plans to reach specific goals. This type of planning can also help a business anticipate future challenges.

5. Business Acquisition Plan

Investors use business plans to acquire existing businesses, too — not just new businesses.

A business acquisition plan may include costs, schedules, or management requirements. This data will come from an acquisition strategy.

A business plan for an existing company will explain:

• How an acquisition will change its operating model
• What will stay the same under new ownership
• Why things will change or stay the same
• Acquisition planning documentation
• Timelines for acquisition

Additionally, the business plan should speak to the current state of the business and why it's up for sale.

For example, if someone is purchasing a failing business, the business plan should explain why the business is being purchased. It should also include:

• What the new owner will do to turn the business around
• Historic business metrics
• Sales projections after the acquisition
• Justification for those projections

6. Business Repositioning Plan

When a business wants to avoid acquisition, reposition its brand, or try something new, CEOs or owners will develop a business repositioning plan.

This plan will:

• Acknowledge the current state of the company.
• State a vision for the future of the company.
• Explain why the business needs to reposition itself.
• Outline a process for how the company will adjust.

Companies planning for a business reposition often do so — proactively or retroactively — due to a shift in market trends and customer needs.

For example, shoe brand AllBirds plans to refocus its brand on core customers and shift its go-to-market strategy. These decisions are a reaction to lackluster sales following product changes and other missteps.

7. Expansion or Growth Business Plan

When your business is ready to expand, a growth business plan creates a useful structure for reaching specific targets.

For example, a successful business expanding into another location can use a growth business plan. This is because it may also mean the business needs to focus on a new target market or generate more capital.

This type of plan usually covers the next year or two of growth. It often references current sales, revenue, and successes. It may also include:

• SWOT analysis
• Growth opportunity studies
• Financial goals and plans
• Marketing plans
• Capability planning

These types of business plans will vary by business, but they can help businesses quickly rally around new priorities to drive growth.

Getting Started With Your Business Plan

At the end of the day, a business plan is simply an explanation of a business idea and why it will be successful. The more detail and thought you put into it, the more successful your plan — and the business it outlines — will be.

When writing your business plan, you’ll benefit from extensive research, feedback from your team or board of directors, and a solid template to organize your thoughts. If you need one of these, download HubSpot's Free Business Plan Template below to get started.

Editor's note: This post was originally published in August 2020 and has been updated for comprehensiveness.

Don't forget to share this post!

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Blog Business How to Create a Sales Plan: Strategy, Examples and Templates

How to Create a Sales Plan: Strategy, Examples and Templates

Written by: Aditya Rana Mar 25, 2024

The difference between a company struggling to drive sales and one that’s hitting home runs often boils down to a well-crafted sales plan.

Without knowing how to write a sales plan , your sales reps will lack vision, not understand the market, and be ineffective at engaging potential customers.

Most businesses fail in sales planning because they don’t focus on their unique value. If you’re struggling with sales, here’s what you need to do: define your goal(s), create customer personas, and create an action plan for success.

One of the best ways to organize this information in one place is to use sales planning templates . In this post, I’ll show you how to write a sales plan (…with plenty of template examples included of course!).

Click to jump ahead:

What is a sales plan?

Benefits of a sales plan, how to create a sales plan, sales plan example, sales plan templates.

A sales plan is a strategic document that outlines how a business plans to convert leads into sales. It typically details the target market, customer profile, and actionable steps that must be taken to achieve revenue targets.

Here’s a great example of a sales plan that includes all these elements neatly packed into one document.

Every company needs a sales plan, but have you ever wondered why?

Why should businesses invest time and resources in creating sales plan when they could…well…be focusing on sales?

Sales plans are worth it because they tell sales employees what to do.

Without a sales plan, your sales efforts will end up becoming a disorganized mess. Let’s explore the benefits of sales plans in detail.

Help you identify and target the right market

A sales plan helps you figure out the target market that’s most likely to be responsive to your messaging.

I mean do you really want to waste your time trying to sell to someone who has no need for your product or isn’t interested in your offering?

But if you know who your customer is, you can target their pain points.

Help you set goals

All great sales plans require you to set goals that are actually attainable and budgeted for.

Without goals, your sales team essentially operates in the dark unsure of what success looks like and how to achieve it.

One of the best ways to set goals is by conducting a SWOT analysis (strengths, weaknesses, opportunities, and threats) to understand the market landscape.

Help you forecast sales

Since sales plans require you to study historical sales data , you have the ability to understand trends, seasonality, and customer buying patterns.

This information can be used to accurately forecast future sales performance.

And when you chart it out visually like in this example, you can make data-driven decisions to optimize your sales strategy.

Help you identify risks

Because sales plans require you to study the market, you’ll be able to uncover risks such as market saturation, competitors, and shifting customer needs.

With this knowledge, you have the ability to be flexible in your approach.

Besides market risks, sales plans also help you pinpoint risks within your company such as a lack of qualified leads or unclear communication between departments.

Improve customer service

It may sound counterintuitive but creating a sales plan also actually improves your customer service.

Researching and trying to understand customer needs means new insights that you can share with the customer service team which allows them to tailor their approach.

You’ll also be able to train sales service reps to anticipate questions and concerns so that they can communicate effectively.

Increases sales efficiency

Sales plans help standardize sales tactics and ensure sales reps follow the same best practices to reduce inconsistencies and improve effectiveness.

One of the best ways to standardize practices is to use a flowchart like in this example to make sure everyone knows what to do when facing a decision.

Increases your profits

Sales plans generally guarantee a boost in profits because it allows sales team to laser-focus on high-value opportunities instead of being headless chickens.

Reducing wasted effort and a higher frequency of closed deals is a win in my book any day.

One of the best ways to measure changes in profits is to use a simple template to review performance like in this example.

Help you understand customer needs

Contrary to what you might think, sales plans aren’t just about selling but also about understanding customers at a deeper level.

The process of creating a plan forces you to analyze customer data, buying habits, and pain points, all of which will help you understand what makes your customers tick and build trust and loyalty.

Here’s a great example of a customer persona you can edit to include in your sales plan.

A sales plan is a document that helps you maximize profitability by identifying valuable segments and outlining strategies to influence customer behavior.

Common elements most sales plans include:

• Sales goals : Information on revenue, market share, and more.
• Sales strategy: Information on how to reach potential customers and convert them.
• Target audience: Information on ideal customers and their needs.
• Metrics : Methods to track progress.
• Resources :  Tools, budget, and personnel needed to achieve sales goals.

Let’s take an in-depth look at how to create a sales plan.

( Note : You don’t need to include each of these points in your sales plan but I recommend you cover most of them to build a plan that’s well-rounded).

Define your business mission and positioning

Before you jump into tactics, build a strong foundation by defining your company’s mission and positioning.

Here’s why this step is a must-do:

• Your mission statement defines your company’s purpose and values and gives your sales team and customers something to relate to.
• Your positioning statement defines how your product or service meets a specific need and sets you apart from the competition.

Trying to sell without any alignment to company values will lead to inconsistent messaging and damage your brand reputation.

Here’s a great example of a sales plan template you can customize with your own brand’s mission and positioning statements.

Define your target market

Unless you think you can sell to every person possible, you’ll need to define your ideal target market.

Study your customer base and ask questions like: do most of the customers belong to a specific industry? Or do they all face the same pain point?

Also, keep in mind that target market can change over time due to changes in your product, pricing, or factors out of your control, so it’s important to review and update your target market frequently.

Understand your target customers

This step often gets mixed with the previous one, so pay close attention.

Your target customers are those who your business wants to target because they’re most likely to make a purchase.

You can figure out who your target customers are by creating customer profiles by breaking down your target market into smaller groups based on geography, behavior, demography, and more.

Here’s a great sales plan template where you can edit in your own customer persona.

When making your buyer personas, make sure you answer the following questions.

• Motivations and challenges:  What are customer pain points? What drives purchasing decisions?
• Behaviors and preferences:  How do customers research products? What communication channels do they prefer?
• Goals and aspirations:  What are your prospective customers trying to achieve? How can your product or service help them get there?

Define sales objectives and goals

Setting clear, measurable goals gives you a method to measure performance of your sales strategies.

More importantly though, they give your sales team targets to aim for which then allows them to work in a structured and focused manner.

Your sale goals should be specific, measurable, achievable, relevant, and time-bound (SMART). This is to make sure they’re realistically achievable within a set timeframe.

Here’s a comparison of good sales goal setting vs a bad one.

• ✅Drive $100,000 in sales of product X by Y date using Z tactics
• ❌ Increase overall sales in each product line

You can organize this information using a template like in this example, especially if you have multiple product lines.

Define your value proposition

Your value proposition is a concise statement that explains why a customer should choose your product or service over the competition.

Here’s an example of a value statement:

“For busy small business owners, we provide a user-friendly accounting software that saves you time and money, allowing you to focus on growing your business.”

Here are some tips on defining your value proposition:

• Identify customer needs:  What are the core challenges and pain points your ideal customer faces? Understanding their needs allows you to position your offering as the solution.
• Highlight your unique benefits:  What sets your product or service apart? Focus on benefits you deliver that address the customer’s needs.
• Quantify the value:  When possible, quantify the value you offer. Can you demonstrate a cost savings, increased efficiency, or improved outcomes?

Map out the customer journey

Unless you’re extremely lucky, no one is going to purchase from you during the first interaction.

That’s why it’s crucial for you to know the steps a customer takes from initial awareness to purchase. Mapping out their journey allows you to personalize messaging and influence behavior.

Here are some tips on how to create a customer journey map:

• Identify the stages:  Break down the journey into distinct stages, such as awareness, consideration, decision, and post-purchase.
• Define touchpoints: Pinpoint the different touchpoints where your customer interacts with your brand (example: website, social media, customer reviews).
• Understand customer needs at each stage: What information are they looking for at each stage? What are their concerns and motivations?
• Identify opportunities to engage:  Identify opportunities to engage with your potential customers and move them along the buying journey.

Want some help creating customer journeys?

This customer journey map template is an excellent way to bring customer journeys to life.

Gather existing sales data

This step involves collecting and analyzing all available data on past sales performance.

This data is critical in helping you spot trends, patterns, and areas for improvement in your sales operations.

Perform sales forecasting

Sales forecasting is the practice of estimating future sales which can be presented as a report highlighting expected sales volume weekly, monthly, quarterly, or annually.

Though not always 100% accurate, sales forecasting is key to writing sales plans because it’ll provide you with a clear picture of the ground reality which leads to better decisions on budgeting.

Here’s a template you can use to perform sales forecasting to makes the sales planning process effective.

Define your sales KPIs

KPIs are a fancy way of saying that you need to set metrics to track effectiveness of your sales strategy and team’s performance.

Some example KPIs you can include in sales plans are:

• Number of sales
• Sales revenue
• Average deal size

This sales report template is a great example of how you can include KPIs in your meetings to test performance and adjust strategy.

Identify gaps in the sales process

This step is all about analyzing your current sales process to figure out gaps and/or potential obstacles preventing you from achieving goals.

When you identify a gap, brainstorm potential solutions so that you can create a specific action plan.

Understand the sales stages

When writing a sales plan, make sure you cover each stage of the sales cycle. If you’re unsure of what the sales stages are, here’s a quick recap.

Prospecting

This is the foundation of the sales process where you identify potential customers who might be a good fit for your product or service.

Preparation

Once you have a list of prospects, you need to research their needs, challenges, and buying habits.

This is all about how you contact and communicate with prospects.

Presentation

This section is your opportunity to showcase the value proposition of your product or service. Tailor your presentation to address the prospect’s specific needs and demonstrate how your offering can solve their problems.

Handling objections

Identify common objections your sales team might encounter related to price, features, competition, or need. Develop clear and concise responses to address these concerns proactively.

Equip your sales team with effective closing techniques to secure commitments from prospects who are interested but might hesitate.

Plan your follow-up strategy based on the prospect’s decision timeline and the stage of the sales cycle. For longer timelines, periodic updates and information sharing through digital sales rooms can maintain engagement and provide valuable resources conveniently.

Organize the sales team

Organizing the sales team entails defining roles and responsibilities clearly to cover all aspects of the sales process effectively.

This might involve segmenting the team based on product lines, customer segments, or territories.

Here’s an example of how it might look:

Sarah — Sales Director — will lead the sales team, set overall strategy, goals and direction. Michael and Jessica — Business Development Executives — will focus on prospecting new leads. They will research potential customers, identify those who might be a good fit for the product, and qualify leads by gathering information and assessing their needs. William — Sales Development Manager — will manage the business development executives and ensuring they follow best practices. Chris and Lisa — Account Executives — will handle qualified leads. They build relationships with potential customers, present product demos, address objections, and close deals.

Using an org chart like in this example is a great way to visualize this information.

Outline the use of sales tools

Sales tools play a crucial role in streamlining the sales process and enhancing productivity.

Make sure you outline the tools your team will use, how they fit into different stages of the sales process, and any training required to maximize their utility.

This ensures that your team has the resources needed to engage effectively with prospects and customers.

Set the budget

Setting the budget involves allocating resources efficiently across various sales activities to achieve your objectives without overspending.

This includes expenses related to personnel, sales tools, marketing initiatives, travel, and customer entertainment.

A well-planned budget balances investment in growth opportunities with the overall financial health of the business.

Create a sales strategy and action plan

Now that you’ve laid the groundwork of what you want to achieve and how you plan to achieve it, it’s time to bring it all together into a single view.

Create an action plan which not includes your strategy but also concrete steps.

Your action plan should outlines specific activities for each stage of the sales funnel from prospecting (lead generation channels) to closing (structured process and follow-up strategy with timelines) and everything in between.

Performance and results measurement

Last but not least, your sales plan should present a clear and quantifiable means to track the effectiveness of sales activities.

How are you going to measure outcomes against predefined targets?

Performance measurement is key because it builds accountability and allows you to always have a pulse on customer behavior, preferences, and trends that’ll help you make decisions based on data.

If you’ve made it this far, give yourself a pat! I’ve covered A LOT on elements that you can include in a sales plan.

However, in most cases, you don’t always need to go that in-depth and instead should aim for brevity so that anyone in your team can stay up-to-date without having to worry about the nitty gritty details.

Here’s a sales plan example that’s brief but highly effective. It includes a summary of all you need in one document, a target market analysis, a customer profile, and an action plan.

Want even more sales plan templates for design inspiration or to customize and make your own?

This 30-60-90 day sales plan provides a great way to organize goals, priorities, performance goals, and metrics of success over three three timeframes: first 30 days, first 60 days, and first 90 days.

This sales plan is structured around key components that drive the sales process: objectives, strategies, tactics, and key metrics. It emphasizes a multi-channel approach to sales,, with a strong focus on measuring performance through metrics.

This sales roadmap is a great way to visualize activities such as defining strategy and generating leads to more advanced steps.

Conclusion: Save time on designing and updating sales plans and focus on growing your business with Venngage templates

Though there’s no secret formula for effective sales plan design, it’s good practice to include the basics or information on the target market, a customer persona, and a strategy on how you plan to sell.

What you definitely shouldn’t do is write a sales plan and then never look at it again.

And trust me, I know how time-consuming and frustrating it can be to edit your sales plan especially if you don’t have design skills. One small change might make the icons or numbers go all out of whack.

That’s why I recommend customizing our sales plan templates instead so that you can focus your energy on strategy.

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Business Plan: What It Is, What's Included, and How to Write One

Adam Hayes, Ph.D., CFA, is a financial writer with 15+ years Wall Street experience as a derivatives trader. Besides his extensive derivative trading expertise, Adam is an expert in economics and behavioral finance. Adam received his master's in economics from The New School for Social Research and his Ph.D. from the University of Wisconsin-Madison in sociology. He is a CFA charterholder as well as holding FINRA Series 7, 55 & 63 licenses. He currently researches and teaches economic sociology and the social studies of finance at the Hebrew University in Jerusalem.

What Is a Business Plan?

A business plan is a document that details a company's goals and how it intends to achieve them. Business plans can be of benefit to both startups and well-established companies. For startups, a business plan can be essential for winning over potential lenders and investors. Established businesses can find one useful for staying on track and not losing sight of their goals. This article explains what an effective business plan needs to include and how to write one.

Key Takeaways

• A business plan is a document describing a company's business activities and how it plans to achieve its goals.
• Startup companies use business plans to get off the ground and attract outside investors.
• For established companies, a business plan can help keep the executive team focused on and working toward the company's short- and long-term objectives.
• There is no single format that a business plan must follow, but there are certain key elements that most companies will want to include.

Investopedia / Ryan Oakley

Understanding Business Plans

Any new business should have a business plan in place prior to beginning operations. In fact, banks and venture capital firms often want to see a business plan before they'll consider making a loan or providing capital to new businesses.

Even if a business isn't looking to raise additional money, a business plan can help it focus on its goals. A 2017 Harvard Business Review article reported that, "Entrepreneurs who write formal plans are 16% more likely to achieve viability than the otherwise identical nonplanning entrepreneurs."

Ideally, a business plan should be reviewed and updated periodically to reflect any goals that have been achieved or that may have changed. An established business that has decided to move in a new direction might create an entirely new business plan for itself.

There are numerous benefits to creating (and sticking to) a well-conceived business plan. These include being able to think through ideas before investing too much money in them and highlighting any potential obstacles to success. A company might also share its business plan with trusted outsiders to get their objective feedback. In addition, a business plan can help keep a company's executive team on the same page about strategic action items and priorities.

Business plans, even among competitors in the same industry, are rarely identical. However, they often have some of the same basic elements, as we describe below.

While it's a good idea to provide as much detail as necessary, it's also important that a business plan be concise enough to hold a reader's attention to the end.

How to Write a Business Plan

While there are any number of templates that you can use to write a business plan, it's best to try to avoid producing a generic-looking one. Let your plan reflect the unique personality of your business.

Many business plans use some combination of the sections below, with varying levels of detail, depending on the company.

Common Elements of a Business Plan

The length of a business plan can vary greatly from business to business. Regardless, it's best to fit the basic information into a 15- to 25-page document. Other crucial elements that take up a lot of space—such as applications for patents—can be referenced in the main document and attached as appendices.

These are some of the most common elements in many business plans:

• Executive summary: This section introduces the company and includes its mission statement along with relevant information about the company's leadership, employees, operations, and locations.
• Products and services: Here, the company should describe the products and services it offers or plans to introduce. That might include details on pricing, product lifespan, and unique benefits to the consumer. Other factors that could go into this section include production and manufacturing processes, any relevant patents the company may have, as well as proprietary technology . Information about research and development (R&D) can also be included here.
• Market analysis: A company needs to have a good handle on the current state of its industry and the existing competition. This section should explain where the company fits in, what types of customers it plans to target, and how easy or difficult it may be to take market share from incumbents.
• Marketing strategy: This section can describe how the company plans to attract and keep customers, including any anticipated advertising and marketing campaigns. It should also describe the distribution channel or channels it will use to get its products or services to consumers.
• Financial plans and projections: Established businesses can include financial statements, balance sheets, and other relevant financial information. New businesses can provide financial targets and estimates for the first few years. Your plan might also include any funding requests you're making.

The best business plans aren't generic ones created from easily accessed templates. A company should aim to entice readers with a plan that demonstrates its uniqueness and potential for success.

2 Types of Business Plans

Business plans can take many forms, but they are sometimes divided into two basic categories: traditional and lean startup. According to the U.S. Small Business Administration (SBA) , the traditional business plan is the more common of the two.

• Traditional business plans : These plans tend to be much longer than lean startup plans and contain considerably more detail. As a result they require more work on the part of the business, but they can also be more persuasive (and reassuring) to potential investors.
• Lean startup business plans : These use an abbreviated structure that highlights key elements. These business plans are short—as short as one page—and provide only the most basic detail. If a company wants to use this kind of plan, it should be prepared to provide more detail if an investor or a lender requests it.

Why Do Business Plans Fail?

A business plan is not a surefire recipe for success. The plan may have been unrealistic in its assumptions and projections to begin with. Markets and the overall economy might change in ways that couldn't have been foreseen. A competitor might introduce a revolutionary new product or service. All of this calls for building some flexibility into your plan, so you can pivot to a new course if needed.

How Often Should a Business Plan Be Updated?

How frequently a business plan needs to be revised will depend on the nature of the business. A well-established business might want to review its plan once a year and make changes if necessary. A new or fast-growing business in a fiercely competitive market might want to revise it more often, such as quarterly.

What Does a Lean Startup Business Plan Include?

The lean startup business plan is an option when a company prefers to give a quick explanation of its business. For example, a brand-new company may feel that it doesn't have a lot of information to provide yet.

Sections can include: a value proposition ; the company's major activities and advantages; resources such as staff, intellectual property, and capital; a list of partnerships; customer segments; and revenue sources.

The Bottom Line

A business plan can be useful to companies of all kinds. But as a company grows and the world around it changes, so too should its business plan. So don't think of your business plan as carved in granite but as a living document designed to evolve with your business.

Harvard Business Review. " Research: Writing a Business Plan Makes Your Startup More Likely to Succeed ."

U.S. Small Business Administration. " Write Your Business Plan ."

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Crafting the Perfect Sales Plan vs. Marketing Plan in 2023

Are you struggling to create effective sales and marketing plans that can drive your business forward? You’re not alone. Crafting the perfect sales plan vs. marketing plan is an essential yet complex process, requiring a deep understanding of your target market, clear goals, and a well-defined strategy.

In this blog post, we’ll walk you through the process of crafting the perfect sales plan and marketing plan in 2023, comparing their key differences and highlighting their potential impact on your organization’s success.

Short Summary

• Sales and marketing plans have different goals , focus areas, processes, and tools.
• Aligning sales and marketing plans is essential for business success to maximize the impact of initiatives.
• Developing an effective plan requires setting SMART goals tailored to target customers & leveraging various channels/content for promotional activities.

Understanding the Sales Plan and Marketing Plan

Sales and marketing plans are the backbone of any organization’s growth strategy. These marketing and sales plans outline the steps necessary to promote products and generate revenue through marketing efforts, ultimately driving the organization’s success. While both sales and marketing plans share the common goal of boosting sales, they differ in their objectives, focus areas, and processes.

A sales plan outlines the strategies that a business will use in order to sell its products and services. This helps the company increase its revenue. On the other hand, a marketing plan focuses on identifying the business’s target market and devising strategies for engaging those customers through various marketing activities. Aligning sales and marketing plans can lead to a 208% higher revenue from marketing initiatives and a 32% average year-over-year revenue growth.

Sales Plan Definition

A sales plan is a strategic document that outlines the business’s objectives in regard to selling products or services. It serves as a roadmap for generating revenue from marketing initiatives by facilitating the journey from lead generation to customer conversion.

The objectives of a sales plan should be clearly defined, quantifiable, and relevant to the requirements of customers. It is crucial to identify a target market, analyze customer buying attitudes and behaviors, and devise advertising strategies. Some tactics employed in sales include opportunity limitation, highlighting areas of discomfort, and utilizing the assumptive close.

Marketing Plan Definition

A marketing plan, on the other hand, is a comprehensive strategy for promoting a business, its products, and services to reach target customers. It typically includes:

• Target markets
• Key performance indicators (KPIs)
• Unique selling points
• Marketing tactics by channel.

An effective marketing plan needs to start with the unique value proposition of a product or service. It should then cover an extensive marketing strategy that integrates online and offline channels. Finally, it should set a clear budget. The purpose of a marketing plan is to serve as a comprehensive blueprint for promoting a business, its products, and services to reach target customers.

Key Differences Between Sales and Marketing Plans

While both sales and marketing plans aim to drive revenue growth, they differ in their goals, focus areas and processes. Sales plans prioritize generating revenue through the conversion of target customers into purchasers. In contrast, marketing plans emphasize reaching and raising awareness among the intended demographic.

Sales plans are more tactical and precise, focusing on direct selling techniques and interactions with prospects. Marketing plans, however, are broader strategic documents that guide the overall marketing efforts, including advertising, public relations, and social media campaigns.

Sales and marketing plans also employ diverse technologies and tools to oversee and monitor their operations and engagements with potential and existing customers. Understanding these differences can help businesses allocate resources more effectively and create a cohesive strategy that maximizes the impact of both sales and marketing efforts, including sales and marketing activities, with the support of the marketing department.

Goals and Objectives

The primary objectives of sales plans are:

• Attain financial targets
• Cultivate relationships with buyers to stimulate purchases
• Bring in revenue
• Focus on converting prospective customers into actual customers.

Marketing plans, on the other hand, are intended to raise awareness and draw in potential customers. The primary goal of marketing is to create and cultivate leads, which eventually feed into the sales process. Thus, marketing plans aim to generate awareness and interest in a business’s products or services, while sales plans focus on converting that interest into revenue.

Focus Areas

Sales plans concentrate on customer acquisition and retention, with tactics such as cold calling, email campaigns, and face-to-face meetings. The primary emphasis of a sales plan is on acquiring and retaining customers, with the ultimate goal of generating revenue.

Marketing plans, in contrast, prioritize brand building and customer engagement, utilizing promotional activities and channels such as advertising, public relations, and social media. The primary objective of a marketing plan is to promote brand awareness and foster customer relationships, ensuring a steady flow of leads for the sales team to convert.

Processes and Tactics

The formulation of a sales plan typically involves direct selling tactics, such as cold calling, email campaigns, and face-to-face meetings. These tactics are focused on building relationships with prospects and converting them into customers.

On the other hand, a marketing plan encompasses a variety of promotional activities and channels, including advertising, public relations, and social media. These activities aim to raise awareness, generate interest, and foster engagement among the target audience, ultimately feeding leads into the sales process as part of a well-executed marketing campaign.

Aligning Sales and Marketing Plans for Success

Aligning sales and marketing plans is vital for business success, leading to increased revenue growth, better customer experiences, and improved collaboration between departments. By synchronizing their efforts and working towards shared objectives, sales and marketing teams can ensure more efficient use of resources and maximize the impact of their initiatives. This process of sales and marketing alignment is crucial for achieving optimal results.

To achieve alignment, businesses can implement strategies such as regular communication, shared goals and KPIs, and collaborative planning and execution. These strategies help to create a unified customer journey, develop a shared language, and establish a shared set of metrics, resulting in a more cohesive and effective approach to sales and marketing.

Benefits of Alignment

Aligning sales and marketing plans can result in improved conversion rates, enhanced customer retention, and more efficient utilization of resources. Higher conversion rates lead to higher revenue, a better understanding of target audiences, and a more satisfactory customer experience.

Improved customer retention can result in enhanced customer loyalty, heightened customer satisfaction, and increased customer lifetime value. Optimizing resource utilization can also lead to cost reductions, increased productivity, and improved efficiency.

Strategies for Alignment

To ensure alignment between sales and marketing plans, businesses can implement strategies such as creating a unified customer journey, developing a shared language, and creating a shared set of metrics. These strategies help to establish a common understanding between the marketing team and sales team, fostering collaboration and ensuring that both teams are striving towards the same objectives.

Regular communication between sales and marketing teams is also essential for the successful implementation of strategies. By maintaining open lines of communication, any potential issues or conflicts can be identified and resolved, ultimately leading to a more cohesive and effective approach to sales and marketing.

Developing an Effective Sales Plan

Developing an effective sales plan involves setting clear goals, identifying target customers, and creating actionable strategies and tactics. By following a structured process and focusing on the specific needs of your target market, you can create a sales plan that drives revenue growth and supports your overall business objectives.

In this section, we’ll explore the steps involved in developing an effective sales plan, including setting sales goals, identifying target customers, and creating sales strategies and tactics.

Setting Sales Goals

When setting sales goals, it’s essential to ensure they are:

• Time-bound (SMART)

These goals should align with your overall business objectives while also being tailored to the requirements of your target customers.

Establishing clear, measurable sales goals can help keep your sales team focused and motivated while also providing a benchmark for tracking progress and evaluating performance. By setting achievable yet challenging sales targets, you can drive revenue growth and support the long-term viability of your business.

Identifying Target Customers

Identifying your target customers is a critical step in the sales planning process, as it helps to ensure your sales efforts are directed toward the right audience. By creating detailed buyer personas, you can gain insight into the needs and preferences of potential customers, allowing you to tailor your sales strategies and tactics accordingly.

Market research, customer surveys, and competitor analysis can be utilized to identify target customers and create a comprehensive understanding of buyer needs and preferences. With a clear picture of your target customers, you can develop sales strategies and tactics that resonate with their unique needs and preferences, ultimately leading to increased conversions and revenue.

Creating Sales Strategies and Tactics

To develop effective sales strategies and tactics, it’s essential to address customer pain points and offer unique value propositions. Sales tactics may include cold calling, email campaigns, direct mail campaigns, and social media campaigns, while sales processes may encompass lead generation, lead nurturing, and customer onboarding.

By focusing on the specific needs of your target customers and offering solutions that address their unique challenges, you can develop sales strategies and tactics that drive conversions and revenue growth. It’s also crucial to monitor key performance indicators, such as customer lifetime value, customer acquisition cost, and customer retention rate, to evaluate the effectiveness of your sales strategies and make necessary adjustments.

Crafting a Comprehensive Marketing Plan

Crafting a comprehensive marketing plan involves defining objectives, developing strategies, and implementing tactics to reach and engage your target customers. By creating a marketing plan that is aligned with your overall business objectives, you can ensure a cohesive approach to promoting your products or services and driving customer acquisition and retention.

In this section, we’ll explore the steps involved in crafting a comprehensive marketing plan, including defining marketing objectives, developing marketing strategies, and implementing marketing tactics.

Defining Marketing Objectives

Establishing clear marketing objectives is a crucial first step in crafting a comprehensive marketing plan. These objectives should support your overall business goals and drive brand awareness, customer acquisition, and retention.

To ensure your marketing objectives are aligned with your business goals, it’s essential to make them SMART.

This will help you track progress, evaluate performance, and identify areas for improvement, ultimately leading to a more effective marketing strategy.

Developing Marketing Strategies

Developing marketing strategies involves leveraging a mix of channels, content, and marketing and promotion strategies to reach and engage your target customers effectively. By utilizing a variety of marketing channels and tailoring your content and promotional activities to your target audience, you can maximize the impact of your marketing efforts and drive customer acquisition and retention.

Market research, competitor analysis, and a clear understanding of your target customers’ needs and preferences can help you develop marketing strategies that resonate with your audience and drive results. Additionally, it’s essential to continually monitor and evaluate the effectiveness of your marketing strategies, making adjustments as needed to optimize performance.

Implementing Marketing Tactics

Implementing marketing tactics involves:

• Tailoring your marketing activities to specific customer segments
• Aligning them with your overall marketing objectives
• Advertising campaigns
• Content marketing initiatives
• Social media marketing
• Other promotional activities are designed to reach and engage your target audience.

To ensure your marketing tactics are effective, it’s crucial to monitor key performance indicators, such as website traffic, conversions, and customer engagement. By tracking these metrics and making necessary adjustments, you can optimize your marketing tactics and drive better results for your business.

Sales and Marketing Plan Templates

Sales and marketing plan templates can help streamline the planning process and ensure all essential elements are covered. By providing a structured format for outlining your sales and marketing plans, these templates can save time and effort, allowing you to focus on the strategic aspects of your business.

Creating a sales and marketing plan can be a daunting task with the right template.

Sales Plan Template

A sales plan template provides a structured format for outlining sales goals, target customers, and strategies for achieving success. It serves as a guide for organizing and directing the sales process, including identifying target customers, setting sales objectives, and determining the steps to achieve them.

Sales plan templates may be customized to suit specific business requirements and can include sections such as:

• Market analysis
• Sales strategies
• Performance tracking

By utilizing a sales plan template, you can ensure a comprehensive and well-organized approach to your sales planning efforts.

Marketing Plan Template

A marketing plan template offers a comprehensive framework for defining marketing objectives, strategies, and tactics to reach and engage target customers. It provides a structured format for covering essential elements of a marketing plan, such as:

• Target audience
• Goals and objectives
• Competitor analysis
• Content creation
• Measurement and evaluation

By using a marketing plan template, businesses can ensure that their marketing plans are complete, well-organized, and aligned with their overall business objectives. This can ultimately lead to more effective marketing efforts and better results for your organization.

Crafting the perfect sales and marketing plans is an essential process for driving business growth and success. By understanding the differences between sales and marketing plans, aligning these plans for success, and developing effective strategies and tactics, businesses can maximize the impact of their sales and marketing efforts. Utilizing sales and marketing, plan templates can further streamline the planning process and ensure a comprehensive approach to achieving your business objectives. With a clear focus on reaching and engaging your target customers, your sales and marketing plans will drive revenue growth and support the long-term viability of your business.

Frequently Asked Questions

What is included in a sales plan.

A sales plan is a business plan that outlines achievable goals, metrics, KPIs, targets, strategies, resources, team structure, customer information, and expectations for a certain period of time. It helps teams reach their objectives and maximize sales performance.

The plan should include a timeline, budget, and resources needed to reach the goals. It should also include a strategy for tracking progress and measuring success. Additionally, the plan should include a plan for how to adjust the strategy if needed. Finally, the plan should include a plan for the future.

Is sales strategy and marketing strategy the same thing?

Sales strategy and marketing strategy are distinct but complementary activities, with the former focusing on how to convert prospective customers into paying customers and the latter targeting how to attract leads and build awareness.

A holistic approach that involves both departments working together is necessary to ensure successful outcomes.

What would your marketing and sales plan be?

A successful sales and marketing plan should guide both teams in reaching, engaging, and converting target prospects into profitable customers. It must outline strategies for creating awareness of your product/service and set pricing and distribution structures that will provide the highest return on investment.

What is the primary goal of both sales and marketing plans?

The primary goal of both sales and marketing plans is to increase sales and maximize profits.

How can I align my sales and marketing plans for success?

Regularly communicate and set shared goals and KPIs to ensure effective alignment between your sales and marketing plans, resulting in successful execution.

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What Are the Differences Between a Sales Plan and a Marketing Plan?

Although many people use the terms “sales plan” and “marketing plan” interchangeably, they are in fact (or should be) two very distinct documents. One simple way to outline the differences is to think of the marketing plan as the macro view, whereas the sales plan is the micro… however both plans are working towards the same overall company revenue goals and targets.

The purpose of a marketing plan is to identify your target market and outline the strategies you will use to build awareness, advertise and ultimately sell to them. The purpose of a sales plan is to identify how exactly you will meet your revenue goals, outlining the strategies you will use to sell your products and services to your customers. In a way, you might like to think of your company’s marketing efforts as the bait that lures the fish toward the rod, whereas your company’s sales efforts are the fisherman who actually reels them in.

The Marketing Plan As mentioned above, your marketing plan is the strategy map for how you will reach your customer base.  The first step in devising a marketing plan is to understand who your target market is. Then, once you have identified this target market, the marketing plan must layout which strategies you will use to create brand awareness, get brand recognition, and advertise your product/services to the right audience. 

Essentially, it defines how you can differentiate your product or service (what are its unique selling points and benefits) and make it stand out in a crowded marketplace (how does it solve a particular problem better than any other solution out there). Your marketing plan will also identify the appropriate channels (e.g., print, email, social media, television, etc.) for promoting your products or services.

The Sales Plan While the marketing plan looks at identifying the target market and creating awareness, the sales plan is focused explicitly on achieving conversions. The two plans are directly related: the intel from your marketing plan about to whom you are selling, and what will make your product or service stand out from the crowd, will feed your sales plan.

The sales plan itself, however, will have a narrower focus and gets into the nitty-gritty: a month-by-month forecast of the number of sales you need to achieve in each territory and precisely what you are going to do to get there. Excellent sales planning is integral to sales success. It encompasses past sales, market issues, who your ideal customers are, and how you’re going to find, engage and sell to them.

As you can see, a sales plan and a marketing plan are clearly connected and must be aligned for your company to achieve sales success. Many businesses fall into the trap of neglecting marketing efforts and putting resources solely into a sales-focused approach. This places too heavy a burden on the sales team, often resulting in a need to slash prices or rely on promotions. When marketing and sales work together to create a product-focused approach - highlighting your product or service’s benefits and how it solves a business need - your marketing plan will reel your customer’s in and make it easier for your sales rep to close the deal.

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Sales Plan 101: Definition, Types, Template

Any business is all about sales. Whether a company practices B2B or B2C, the main goal is to receive revenue. Only a steady approach with a defined sales plan can guarantee a successful outcome. 

A strategic sales plan is the map for business processes related to trading, dealing with customers, and organizing sales operations . In this article, you will learn the definition of a sales plan, its structure, and types. Moreover, you will get acquainted with a sales plan template and the basics of creating it.

What Is a Sales Plan?

Sales plan is the hub around which the entire operations of the company revolve around. 

A sales plan is a business plan that features the development of the company’s sales activity with set objectives within a particular time frame. 

In other words, it’s a strategic plan where one specifies sales goals, tactics, challenges, target market and steps you will take to execute the plan. 

Setting goals and time frame to achieve them isn’t the only aim. Give the same importance to working out tactics and a precise sales strategy . This part includes analyzing all the resources, deciding on the amount to use, and describing the specific activities.

Download Free Sales Planning Template Now! 

The Structure of a Sales Plan

Sales plan examples differ, depending on the exact type. But we will pay closer attention to this a bit later in the article. Generally, it includes nine areas of strategic business development. They are:

1) Executive summary

Executive summary is like laying the foundation bricks of your organization. State your company’s vision and mission. What is the ultimate sales goal ? To reach X million revenue by Q4 2021, or increase share price to X amount. In your executive summary, include background on your company’s founding story and how you got to where you are and where you want the company to be in X years. 

2) Set business goals, including revenue targets

You can either set a revenue-based goal or a volume-based goal like having a target of $100 mn Annual Recurring Revenue or expanding product portfolio, or increasing customer base. Keep an achievable revenue or volume target; only then your sales plan can be achieved. 

3) A brief analysis of the performance during the prior period

Give some context to your sales team on the previous year’s performance to know where they are and what needs to be done differently to get to where you want to. 

4) Industry and market overview

Competitor analysis, swot analysis, industry trend reports and market research go a long way in understanding your market position. Having a keen eye for this in your sales planning helps craft your sales plan better. 

5) Description of strategies, tactics

For instance, if your goal is to achieve 100 mn revenue, what is the sales strategy to achieve this number? Then your sales plan should include the following tactics- 

• Introduce aggressive selling strategies 
• Tap new markets
• Give deep discounts 
• Retarget customers 
• Cross-sell products to existing customers 

6) Customer segments

Your entire sales team should have clarity on who they are selling to, always. Your sales plan should include target audience, target industries, and ideal customer profiles that your company caters to with its products and services.

7) Resources and team capabilities

If your sales team is tiny, how do you expand your team to meet sales targets and achieve the sales plan? Hiring guidance should also be included in the sales plan. If your outbound sales team is running thin, then your sales plan should state how many resources are required over a particular period and should have a sound outbound hiring strategy in place. 

8) A detailed plan for a team and each member

Ensure clear delegation of roles and responsibilities and at each stage, there should be smooth handoffs and communication. Having a CRM can help bring visibility into the sales pipeline and process for all team members. 

9) Budgets 

An essential element of the sales plan is the budget for the year. How much are you willing to spend to achieve your goals? This would include salaries, bonuses, commissions, training costs, team building activity costs, resources spends, and miscellaneous costs. 

Any sales plan sample consists of these sections. You can alter some of it if they are not necessary for your organization. You can tailor it to suit your organization’s culture and processes.

What Are the Benefits of a Sales Plan for Business

In pursuing high revenues, sales managers work out an exact sales plan, including determining strengths, weaknesses, opportunities, and risks – SWOT-analysis in the business language.

Having a sales plan helps to do this in terms of sales activities. Here is the list of benefits a company would reap if it has a well-structured sales plan:

1) Clear goals and revenue targets to achieve within a limited period

With an organized sales plan in place, every team member is clear on what they need to contribute to your organization’s success. For example, your sales goal could be to leverage $5,000 in five new deals within a month. 

2) Specific ways of achieving the target

A sales plan lays out the tactics to achieve sales targets. Define the target audience, marketing tools, and techniques to use in your sales plan. For instance, some companies employ guerilla marketing tactics to achieve aggressive sales targets. 

3) Unified labor policies that contribute to operations consistency

All procedures related to your sales teams, campaigns, employees, etc. form a part of your sales plan. Include compensation packages, commission rules, leave policies, in your sales plan, etc.

4) Deep understanding of the company’s strengths and weaknesses

Sales plan should gear your sales team to bring out the strengths of your company. Include competitive battle cards and SWOT analysis in your sales plan to focus on your product strengths. 

5) Ability to effectively track progress

If an employee fails to meet the predetermined sales goals, rethink the sales approach or provide additional sales training.

6) Discipline and diligence

For instance, an employee is more task-oriented, once he knows he must close five deals per month. 

Types of Sales Plans

There is no unified sample sales plan template. They differ according to the company’s purpose. Although most of the sales plans are rather similar, the following types can be distinguished:

• Annual/quarterly/weekly sales plan – It’s a traditional business sales plan that features revenue goals, tactics, and specific time period by when it should be accomplished.
• 30 60 90 sales plan – This milestone based sales plan specifies a goal to achieve within set milestones – 30, 60 or 90 days – and is ideal for new sales managers. Helps draw up strategic and tactical activities based on this plan. 
• Sales budget plan – A sales plan that provides a forecast of factors that could influence revenue within a specific timeframe
• Sales tactics   plan – This is a tactical sales plan that includes execution strategy, detailed daily or weekly plans such as email follow-up frequency, meeting appointments, and prescribed call sequences for different sales teams.
• Territory-based sales plan – It features tactics for sales teams across different territories, considering the working environment and market dynamics of a specific area.
• Sales focus area plan  – This plan dives deep into different sales domains like sales compensation or sales training plan.

10 Steps to Create a Sales Plan

These ten steps will help to create a sales plan:

1) State Your Company’s Mission

The foremost step is to define the company’s mission, e.g., delivering the best user experience through innovation. Whether you sell a commercial retractable awning , groceries, or clothes, the operations should be consistent with brand values. According to the data from Lucidpress , brands with consistent presentation has increased the revenue by 33%.

2) Set Objectives and Timeframe

Define the objective and time within which a sales team has to achieve them. For example, drive $10,000 in revenue within a month. 

3) Describe a Team

There are many types of sales teams. For example:

• The island: Involves an owner and sales representatives responsible for every step of the sales process (generating and qualifying leads, closing deals) on their own.
• The assembly line: A sales force is broken down by functions (e.g., a lead generation team, sales development representatives or prospectors, account executives, a customer success team). A customer moves to a new team as the sales process unfolds.
• The pod: A team consists of sales development representatives, account executives, and a customer success representative.

4) Define a Target Market

The target market is a starting point for working out further tactics. 

Group your target audience by income groups, like high-net-worth individuals or middle-income groups. You can even group them based on B2B or B2C customers, and so on.

The core aspect is to describe the target audience precisely. For instance, for a women apparel store in NYC – women 18-40 years old live in NYC and its boroughs. Stating your ideal customer profile helps market a product with minimum costs and maximum effectiveness.

5) Evaluate the Resources

A company has to know its assets. In terms of a sales plan, businesses should analyze those which are related to the operations, e.g., the number of sales employees and the level of their expertise, the budget, the equipment (phones, marketing tools, computers, cars).

6) Make a Comparative Analysis with Competitors

Market overview and analysis are crucial in any business plan. It’s vital to know where business, its product, or service stands. One has to explain the distinguishing features that make the business stand out from others. For example, an innovative product, free delivery, convenient location, higher expertise, etc.

7) Set the Budget

Layout all the costs that you think you will incur to achieve those sales targets. Some of the expenses that are part of sales plans include salaries, commissions, sales tools , training, travel, printing costs, hiring costs, etc, which ultimately determine the budget. For example, according to your estimates, it will account for $5,000 per month. Consider this while setting revenue targets.

8) Define Company’s Marketing Strategy

This step implies describing pricing and promotions. It’s isn’t the final step, so some of the promotions a company included in the plan may change later. Also, one has to mention core actions a business is going to take in order to increase brand awareness and generate leads. For example, in the very beginning of Fortuna Visual we practiced a 20% discount for clients who will recommend us to others. 

9) Work Out the Strategy

This stage is where a company states how the sales team must qualify the generated leads. Apart from the exact tactics, one has to determine the criteria for prospects to meet before sales representatives reach out. (e.g., a company operates for five years minimum, its annual income is $100,000).

10) Define an Action Plan

Summarizing the plan to reach each particular objective. For example, a sales goal, such as a 20% increase in referrals. Actions: 

• Hold a referrals techniques workshop
• Run contest for referral sales
• Increase commission on referral sales by 5%.

There is no single plan that can fit your company perfectly. There will be hurdles along the way, and you can always mold the shape of your sales plan until you start seeing favorable results. Take your time to identify opportunities and ways to overcome challenges.

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Sales Plan vs Sales Strategy: All You Need To Know

• Quentin Grundlingh
• December 1, 2022

With sales, a few essential factors need to be considered. 

The debate between a sales plan and a sales strategy can seem like the old “chicken and egg” analogy, with people frequently asking which one comes first. However, the foundation of a successful business depends on having a good sales plan and strategy. 

Although these two terms are often used interchangeably, they are different. This article will explore the key differences between a sales plan and a sales strategy.

The Breakdown: An Overview

Sales are essential to any business, as they determine whether it will succeed or fail. Without proper planning, failure is inevitable. That’s where a well-designed sales plan and strategy come in. 

A sales plan is a blueprint that outlines a company’s goals, objectives, and methods for achieving them. On the other hand, a sales strategy is a roadmap that defines how a business plans to approach its target market, including a detailed analysis of strengths and weaknesses. This includes the products or services offered and how they will be marketed to the target audience. 

Understanding sales is critical to optimising a business’s performance and processes. A sales strategy is essentially a plan to achieve a business’s goals, while a sales plan is a vision of what needs to be done and how it will be implemented.

What Is a Sales Plan?

A sales plan aims to outline what the business plans to achieve by selling its product or service. This would entail everything from its objectives, proposed methods, general strategies, and overall goals.

To outline this successfully, a sales plan must include all the required details from the start. This spans everything from the target audience, current customers, revenue goals, and market conditions to the financial targets, team structuring, pricing, and tactics used.

What To Include

In the process of forming a solid sales plan, questions to help define the sales objectives would be:

The angle of approach to be taken.

A description of the target audience.

An outline of the goods and services to be sold.

Accurate pricing of each individual item or service.

An estimate of the number of items available at any given time.

What Is A Sales Strategy?

A sales strategy is the focus of the sales plan, outlining the approach a business plans to implement.

It should be aligned with the business’ overall business strategy. It allows the company to understand what it’s selling, who the focus is on, and how to reach its target audience.

Businesses formulate a sales strategy after extensive research into the market, the business’s current state, tactics, and processes.

This is then updated as time progresses, with new methods being learnt and applied. This allows the company to continue selling its goods and services successfully, resulting from a successful sales strategy being implemented.

A sales strategy ensures that the business outlines where it is currently and where it wants to be. With this, the business plans for every possible risk to ensure no grey areas are missed within the team. Having a solid sales strategy in place will allow a business to avoid the risk of missing its targets.

In forming a reliable sales strategy, in-depth research should be conducted both internally and externally. Questions to help define the sales strategy would be:

What product are we selling?

Who is our target customer?

What sets us apart from our competitors?

How will we reach our target audience?

How will we measure progress?

What is holding us back?

What changes need to be made to overcome these barriers?

A Business Must-Have

With the understanding that a sales plan and strategy enable a business to achieve its goals better, it is a no-brainer that every business should have both in place. This directs all sales processes in a positive trajectory of success, allowing the company to achieve its goals and continue growing. This is the two-part masterplan for unlocking successful sales processes in a business.

The sales process is a range of sales activities to achieve the defined sales goals and objectives. This is where both the sales plan and strategy are practically implemented, coming together to ensure a positive outcome through thorough planning, analysis and research.

In summary, A sales strategy is the route through which a sales objective will be achieved, acting as a course of action. It is a fundamental part of the sales plan, a crucial element that can alter a business’s sales results.

BaseCloud CRM For Sales

Implementing your sales plan and strategy can seem like a daunting task at times. Luckily, CRM systems make things easier.

BaseCloud CRM  has allowed businesses to grow and expand their sales like never before. Automation streamlines the process, enabling you to focus on your business’s daily workings by staying on top of it and not in it.

Easily track leads, gain access to analytics and have an interconnected system between departments to transform your business processes. Let BaseCloud CRM work for your business and unlock its sales potential. If this is something you are after to increase your sales and grow your business,  get in contact  with us today.

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How to Start a Small Business in 10 Steps

Learn how to start a small business from scratch with expert guidance. Get essential tips and steps for launching your dream journey successfully.

Brett Grossfeld

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Do you have a killer idea that you think would be perfect for launching a small business? If you believe what you see on TikTok, becoming an entrepreneur is just about as easy as posting a 30-second video. But in the real world, launching a small business can be a bit more challenging.

Starting a small business may seem daunting, but if you ask those same business owners if it’s worth the risk — few would trade the opportunity to shape their own destiny.

But where to start? Thankfully, you don’t need to have everything figured out before going out on your own. Successful small business owners are constantly learning from their mistakes — and improving their ideas and dreams along the way.

If you’re ready to take the leap and become a small business owner, keep reading.

Here’s what you’ll learn:

What is a small business, how much does it cost to start a small business, how to start a small business in 10 steps, what do you need to start a small business, start small — but think big.

Small businesses are generally defined by the U.S. Small Business Administration (SBA) as independent operations having fewer than 200 employees. And the majority of small businesses in the United States have fewer than five employees, according to the U.S. Census Bureau . 

But the number — or lack — of employees doesn’t necessarily define a “small business.” A business’s size can also be determined by the number of sales, the range of individual business locations, and other factors.

Along with size requirements, the SBA considers a company to be small if it’s:

• Independently owned and operated
• Not dominant in its field
• Physically located and operated in the U.S. (or a U.S. territory)

If your company meets the SBA’s definition of a small business, many government programs offer resources and local assistance for you to turn your dreams into reality.

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If you’re skilled in a certain trade — say, bookkeeping — you can launch a business with almost no money . But if your idea needs to be fleshed out and developed by researchers, scientists, and engineers, your startup costs can run into the hundreds of thousands of dollars and beyond. But most startup costs fall somewhere in the middle. 

Factors that influence cost

A sole proprietor working from home is going to have very different startup costs than a Silicon Valley startup flush with venture capital funds. But it doesn’t matter if you have $1,000 or $1 million to launch your small business — you’ll need to have a budget.

Are you moving the clutter out of your garage to make room for a desk? Or are you going to hire an architect to remodel a warehouse space in a trendy neighborhood? Obviously, both businesses are going to have wildly different expenses.

Think about your budget and what you can afford to get started. And it’s good to assume that unexpected expenses will pop up along the way — especially in your first year of business.

What kinds of costs to expect

The SBA has a worksheet that will help you calculate typical expenses for a small business, including one-time expenses such as:

• Rent : This includes security deposit, first month’s rent and utilities. If you’re working from home, you can deduct a percentage of your rent or mortgage on your taxes .
• Improvement costs: Anything that you might spend on your physical place of business to make it suitable for work.
• Inventory : If you’re selling a product, you’ll need goods to keep up with customer demand.
• Employees : This includes payroll, payroll taxes, and health insurance.
• Professional services: Accountants, lawyers, and consultants will all need to be paid
• Supplies : Think office supplies, such as paper and pencils, and operating supplies, like computers and printers.
• Marketing: Business cards, stationery, flyers, and advertising all fall under this category.
• Miscellaneous : This includes licenses, permits, legal fees, signage, technology, and accounting software. Everything else — liability insurance, repairs, maintenance, and dues.

The most difficult part of starting a small business is committing to your vision. It’s easier if you break down the process into small, achievable goals. Here are 10 steps that will get you on your way:

1. Do your research

If you don’t do basic market research before you launch your business, you may be down for the count before you even get started. Ask neighbors, friends, and even your barista if they would be interested in your product or service — and ask how much they’d be willing to pay for it. 

Conduct competitor research, local and global searches, and even offer surveys to consumers to see what the need versus want ratio is. 

2. Write a business plan

A business plan is your roadmap; it helps guide you as you start and grow your company. If you need capital to get started, most investors will want to review a business plan before they commit to any financing. 

To organize your ideas, download and fill out a business plan template . A well-written business plan provides clarity, confirms the math, and helps you establish goals so your business has the best chance of success.

3. Choose a business name

Finding the perfect brand name is a vital step in launching a new business. But hiring a professional naming company doesn’t come cheap — it can cost as much as $100,000 , according to Fast Company. 

If that’s outside your budget, there are countless AI-powered business name generators available online, and Fiverr has entrepreneurs who will help brainstorm business names for three figures or less.

4. Decide on your location

Take a look at the taxes, zoning laws, and regulations in your location. You may find that operating your business in a different location could offer financial advantages. Review the fees, costs, and tax benefits of each state to see which location makes the most sense for your business . A strategic move may put you ahead of the game before you even open the doors.

5. Get your finances in order

Startup costs discourage many would-be entrepreneurs, but the reality is that many successful businesses got started with little more than a vision, discipline, and hard work. However, if you really need cash for that newly opened business bank account, here are four ways of getting that money:

• Self-funding: If you have the means, you may use your own earnings to kickstart your business or see out financial counsel to work it into your budget.
• Outside investors: For a stake in your company, relatives or venture capitalists may be willing to invest in your business.
• Small business loans: If you want to keep full ownership of your business, a small business loan may be the way to go.
• Crowdfunding: If you’re feeling creative and confident, try sites such as Kickstarter or GoFundMe to generate capital.

6. Take care of the legal stuff

Register your business in the state where it was formed — and make sure that you’re set up to pay state income and unemployment tax. Review whether your local municipality requires filing for a license or permit to operate your business. 

To satisfy Uncle Sam, apply for an EIN from the IRS . Confirm that no one else is using your business name by contacting your state filing office or online database. Some business structures require using a doing business as (DBA) name, and you may be required to open a business bank account.

7. Develop a marketing plan

Once you have a terrific name for your company locked down, you’ll want to create an online presence for your business. Be consistent on your social media channels , ideally creating accounts on the channels — meeting them online where they are. 

Develop a website that’s intuitive and filled with all the information your customers need. Your marketing may also include advertising campaigns and public relations.

8. Set up your CRM software

To enhance your marketing efforts and grow your small business, try customer relationship management ( CRM) for Small Business . This will be your solution for storing and managing prospect and customer information such as contact information, accounts, leads, and sales opportunities — all in one single source of truth. 

With Salesforce’s Starter Suite , you can start in minutes and easily manage your marketing, sales, and customer service as your business scales.

9. Launch your product or service

Congratulations: You’ve done all the hard work and you’re ready to introduce your product to the world. Make sure to announce your launch on social media — and consider throwing a media-friendly bash to celebrate.

10. Keep your customers happy

When you use CRM software, you can keep track and personalize support for all your customers. And happy customers are good for business — 80% of them say the experience a company provides is just as important as its products or services .

The United States has more than 33 million small businesses, according to the U.S. Chamber of Commerce , and that number represents 99.9% of all U.S. businesses. And most of those small businesses started the same way — with an entrepreneur and an idea. But it takes more than just a dream to launch a small business.

So, where to start?

It’s time to take some notes. First, start outlining your business plan. If you’re stuck, ask yourself these four questions when developing your plan :

• Goals : What do you need to accomplish to achieve your vision?
• Methods : What are the steps you need to follow to get you there?
• Measurements : How will you determine when each objective has been met?
• Obstacles : What could throw you off course along the way?

Once you’ve written a business plan and are feeling confident, you’re ready to establish:

A name for your business

A great business name should succinctly identify your company and its audience. Brainstorm and get feedback from friends, family, and potential customers. And before you fall in love with your new company name, make sure that an established business in your industry isn’t already using that name.

A location for your business

Choosing where to conduct business is one of the most important decisions you can make for your small business. While staying close to home may be your first instinct, a change of venue may prove to be financially advantageous.

A business structure

For tax purposes and protection of personal assets, you need to choose a business structure that offers the right balance of legal protections and benefits. Common business structures include sole proprietorship, partnership, limited liability company (LLC), corporation, and cooperative.

A legal presence

If you want personal liability protection, legal protection, and tax benefits for your company, you’ll need to register your business with state and local governments.

Federal and state tax ID numbers

Your Employer Identification Number (EIN) works like a personal Social Security number, but for your business. You need an EIN to pay state and federal taxes for your company.

Licenses and permits

Whether your business needs to apply — and pay for — licenses and permits depends on your business activities, location, and government rules. Review regulations from city, state, and federal agencies.

A business bank account

Opening up a bank account exclusively for business use will help keep your personal finances separate, making life easier at tax time. There are several banks that will allow you to open a business checking account with a zero balance, but traditionally banks will require an opening deposit of anywhere from $1,000 to $25,000.

Start-up funds

Even if you open a business checking account with a zero balance, you’re going to want to have some funds to cover basic operating expenses. The SBA offers guidance on obtaining funding for your small business, including loans, grants, and investors.

Starting a new business may feel like a gamble, but business insurance will help you cover your bet. The right insurance policy will help protect you against accidents, natural disasters, and lawsuits.

You should also consider:

Customer relationship management

A CRM platform keeps your customer data organized and provides the foundation to build connected customer experiences (that can be made even better through artificial intelligence). Starting with a suite of sales, service, marketing, and commerce tools is easy.

Invoice and billing software

While it is possible to keep track of your financial records on a traditional paper ledger, modern invoice and billing software makes the process much, much easier.

A graphic designer

A well-designed logo can make or break a business. The Nike “swoosh” was created by a graphic design student — and the $35 Nike initially spent paid for itself many times over.

Many small businesses exist with just a presence on social media, but having a professionally designed website adds legitimacy to your business.

Marketing experts

Like graphic design, marketing expenses are costs that many small business owners initially want to avoid. But strategically investing in a marketing campaign can be a boon for a small business that wants to make noise in a crowded marketplace.

A Human Resources department

Once your business grows to a certain size, it’s time to create a human resources (HR) department — or, at least, to hire an HR professional. This professional can focus on things such as labor law compliance, employee recruitment, employee engagement and development, and compensation and benefits management while you manage your business.

An assistant

For most small businesses starting out, hiring an assistant to perform administrative and clerical duties is something of a luxury. If your budget is tight, consider a virtual assistant .

What are some popular small business ideas?

If you have a unique idea for a small business, great. But some of the best small business ideas build on your strengths and experience. What do you love to do? What lights you up when you are helping the community? Do you have a pull to do something more?

What are the odds that my small business will succeed?

Starting a small business is no guarantee of success. Approximately 80% of small businesses survive their first year, according to the Bureau of Labor Statistics. The survival rate decreases to 50% after five years and 30% after 10 years.

What are some Fortune 500 companies that started small?

Not all big companies started with millions of dollars in venture capital. Some of America’s biggest brand names had far more modest beginnings . Apple famously got started in a Silicon Valley garage, while Mattel was building dollhouse furniture from picture frame scraps in its early days.

What are the most business-friendly states?

Before setting up shop in New York or California, consider launching your small business in North Dakota, Indiana, Arkansas, South Dakota, or North Carolina. These states offer the best conditions to start a business , according to Forbes Advisor.

What can I deduct for my small business at tax time?

(Almost) everyone knows that you can deduct entertainment and travel expenses as a small business owner. But you can also deduct software subscriptions, office furniture, and interest on small business loans, according to NerdWallet .

Taking the leap to start your own small business is just the first step on your entrepreneurial path. But you’re in good company. Nearly half of all U.S. employees are employed by a small business — and more than 80% of those small businesses are solo ventures , according to Forbes Advisor. There’s no better time than the present to start turning your dreams into reality.

Want to grow your new small business? Sign up for a Salesforce free trial .

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Brett Grossfeld is a Product Marketing Manager supporting Salesforce's CRM, data, and AI tools. He's written for multiple websites across various industries and interests, including tech, wellness, and modern customer experiences.

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Business Plan vs. Business Proposal

• May 15, 2024

When you start a new business or own a young company, you often hear terms like business plan or business proposal. But the question is: do you need a business plan? Or is it a proposal that you need? Or both?

Being new to the game, these terms can seem quite intimidating, and you probably don’t know where to start.

Don’t worry. We’ve created a simple business plan vs. business proposal comparison so you can determine which one to prioritize.

Let’s start by defining them!

What is a business plan?

A business plan documents a company, its business objectives, and how it plans to achieve them. It includes data regarding business goals, marketing strategies, products, services, market research, financial projections, and the dream team.

Pretty much everything a company will use to achieve its intentions.

Okay! And what about the business proposal?

What is a business proposal?

On the other hand, a business proposal is a document that describes your business’s offerings, like a product or service, to help you win potential clients and partners.

It also outlines your business, including its unique value proposition and how your company can help solve customers’ specific problems.

Now that we know the two business documents aren’t the same let’s see how they are different and in what ways.

Business plan vs. business proposal: How are they different?

Even though used interchangeably (and wrongly), a business plan and proposal are poles apart. Here’s how:

Before you ask why you need a business plan , it’s, first and foremost, to legitimize a business idea that you’ve been brewing in your head.

But it’s also to document company strategies, objectives, and operations that help you create a clear idea on how to achieve your company goals. All that data becomes one source of truth that works as a communication tool. That becomes your golden ticket to wooing investors and lenders.

On the other hand, a business proposal’s purpose is entirely about convincing a potential client and partner that your project is worth their time and money.

Unlike a business plan, it only focuses on a specific product, service, or opportunity instead of the entire business.

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2. Components and Structure

When you write your business plan , it will typically follow a specific structure containing the following components:

• Executive summary: This summary summarizes your entire business plan, highlighting the most important aspects, such as your company’s mission, financial projections, and vision statement.
• Company description: It reveals your company’s history, mission, value proposition, detailed description of products and services, achievements, and target market.
• Industry or market analysis: This is an analysis of the industry landscape to gain statistics about market needs, size, trends, competitors, and target demographics.
• Marketing plan: This includes different marketing strategies and approaches your company will take to market its products and services. It can be your pricing strategy, sales and distribution plan, and unique selling proposition.
• Operations plan: This component reveals how a company’s operations would look on a day-to-day basis.
• Organizational structure and management team: This section provides an overview of your company’s structure and how its management teams will execute the operations plan effectively.
• Financial projections and goals: This section contains a company’s financial performance, including income, sales goals, cash flow projections, and balance sheets.

Similarly, when you write a business proposal , you’ll typically encounter a structure as well. It goes like this:

• Cover or title page: To make a first impression. It can contain aesthetic visuals.
• Introduction: To introduce yourself and your company. Also, briefly explain how your product or service will solve a specific problem.
• Statement of the problem or project: To explain your understanding of the customer’s need, its importance in addressing it, and your right-fit, proposed solution.
• Table of contents: To make your data essay accessible.
• Project details: To communicate essential data, including objective, scope, timeline, key stakeholders, disclaimers, cost, and conclusion.
• Agreement with a signature box: To obtain the client’s signature.

3. Audience

A business plan’s target audience is internal stakeholders, investors, and lenders interested in your company’s long-term goals and path to success.

On the flip side, business proposals go to potential clients from established businesses. They target external or new clients, partners, or funding agencies with a specific focus on:

• Addressing customer needs
• Solving customer problems
• Or seizing opportunities

Do you know how many types of businesses exist today? Two words: Too many!

Now, that implies there are many different types of business plans. But here’s a quick list of the most common types:

• Startup business plan: This plan describes the foundation of a new business with room to adjust as the company grows. It’s given to potential investors to ask for startup funding.
• Internal business plan: In this plan, company leaders communicate business goals, strategy, and performance. The aim is to keep the board and the team in sync regarding business objectives.
• Strategic business plan: This plan documents the framework required to keep long-term goals and company vision intact.
• Growth business plan: Also known as an expansion plan, this plan describes how a company is trying to grow and hence requires greater resources like more employees, funds, materials, etc.

Business proposal types can be broadly divided into two categories:

• Solicited business proposals: In this case, a prospective client requests the informational document from you directly or expects to receive it—implicating their interest in your products or services.
• Unsolicited business proposals: Here, no client requests the documents. Instead, you take the cold email approach and send your unsolicited proposals to people you think are prospective clients or partners.

Business Proposal and Planning Best Practices

It’s already challenging to overcome market entry barriers in saturated markets and persuade potential investors. Creating a compelling business proposal and plan shouldn’t be too!

Here’s how to go about it:

• Clearly define your business goals and objectives.
• Make sure you get your audience right. (Business plans and proposals have different audiences, remember?)
• Conduct in depth research and analysis.
• Use pictures along with words, such as visuals and statistics, to support your claims and projections.
• Pay attention to the writing style, structure, and tone depending on your audience and purpose.
• Use software like an AI business plan generator or proposal templates to save time and effort.
• Review and revise regularly.

Start creating effective business plans and proposals using Upmetrics

It’s okay if you were confused about the difference between a business plan and a proposal before today. You now know the distinction between the two lies in their purpose, components, structure, audience, and type.

While a business plan provides a thorough overview of the entire business and targets internal stakeholders, investors, and lenders, a business proposal focuses on specific projects or opportunities and targets external clients, partners, or funding agencies.

When you understand these differences and employ the best practices in creating both documents, your business can effectively communicate its vision, strategy, and value proposition, securing a solid spot in this competitive world.

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Frequently Asked Questions

What is the difference between a business plan and a business idea.

A business idea is a concept’s initial spark for a product, service, or opportunity. However, a business plan is a detailed document outlining how a business idea will be executed and managed.

How many pages is a business proposal?

A good proposal is 10-20 pages long. However, it can be longer based on the industry, buyer requirements, product or service type, the scale of buyer needs, and other aspects unique to the business.

What comes first, a business plan or business proposal?

The business plan comes first since it legitimizes a business idea. Then comes a proposal because it’s specific to a particular project or opportunity and not the business as a whole.

Do I actually need a business plan?

A business plan is a detailed roadmap for your entire venture. It helps you gain investments, beat competition, make sound decisions, communicate with stakeholders, and identify risks. So, yes, you need a business plan.

About the Author

Upmetrics Team

Upmetrics is the #1 business planning software that helps entrepreneurs and business owners create investment-ready business plans using AI. We regularly share business planning insights on our blog. Check out the Upmetrics blog for such interesting reads. Read more

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Having a solid business plan is essential for the success of any company. It outlines your goals for the future and the tactics you'll use to achieve those goals. A sales business plan is much the same as a regular business plan except its focus is on sales and marketing — specifically, what your target market is and how you'll market and sell your product or service.

Describe your target market, and be specific. Include information such as gender, age and location — whether you intend to market your product or service to local residents, residents throughout the state or nation, or through the Internet, for example. Describe why your product or service is important to your target market and how they will benefit from it. If you work for a large company, break down your target market by territory and include information about prospective customers in each territory.

Discuss your marketing strategy. Include details about what your marketing budget will be, exactly how you plan to market your product or service and the sequence of the steps in your plan. This section should include information related to the promotion of the product or service — advertising and direct mail, for example. If your company is large and covers many territories, break down the marketing strategy section by territory.

Explain your sales strategy and tactics. The strategy is your overall plan, and the tactics are the specific actions you'll take in order to achieve your strategy. For example, a strategy might be to increase new customers in a certain territory by 20 percent during the first quarter of the fiscal year, and one of the tactics to accomplish that might be to add an additional salesperson to that territory in order to more effectively identify prospective customers.

Define your timeline in which you plan to implement your sales strategy and tactics. Break it down in whatever way makes most sense for your company and your plan. List, for example, what goals you plan to accomplish in the first 30 days, 60 days, 90 days and 180 days of the new fiscal year. Remember that these goals comprise your sales strategy.

Provide an analysis of your competition. Explain the advantages of your product or service above theirs. If the competition offers benefits to the target market that you do not, it's important to identify those benefits and plan how to either change your product or service accordingly or devise a marketing and sales strategy that will rise above those challenges.

Develop a sales forecast. Include sales projections month by month for at least one year, and preferably for two or three. Use historical data as a basis to project sales of an existing product or service. If you're trying to project sales for a new product or service, look at sales of a similar existing product or service sold by another company to give you some idea of the potential.

• Businessballs: Business Plans and Marketing Strategy
• Bplans: Forecasting Your Sales
• Don't combine marketing and sales in your sales business plan. They are different functions. Marketing includes promotion, advertising, product branding and pricing. Selling refers to the actual sale of the product or service to a customer.

In addition to a successful career as a professional writer, Cindy White spent several years in mid-management positions for a Fortune 500 company. Prior to that, she enjoyed her tenure as a technical writer and technical documentation supervisor in the manufacturing industry. She holds a bachelor's degree in English from the University of Nevada-Reno.

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• 1 New Year Business Marketing Plan & Annual Strategy Goal Update
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The meme-stock rally is dead as reality sets in amid GameStop's warning on revenue and plan to sell 45 million shares

• GameStop's meme-stock rally officially ended on Friday after the company announced plans to sell 45 million shares.
• The struggling video game retailer also said it expects a 29% decline in first-quarter revenue compared to last year.
• GameStop said the extreme rally in its stock does "not appear to be based on the underlying fundamentals of our business."

It was fun while it lasted. 

This week's meme-stock rally that sent shares of GameStop surging as much 271% is done. 

GameStop stock plunged as much as 29% on Friday to $19.70, down 70% from its intra-day high on Tuesday, and trading at the levels seen last Friday before the @TheRoaringKitty X account posted a meme that sparked a resurgence in the stock.

The rally in GameStop shares came to its sputtering conclusion on Friday when the struggling video game retailer announced plans to sell 45 million shares in an at-the-market offering, which could result in massive dilution for existing shareholders.

This type of share sale allows GameStop to, at its discretion, sell shares directly in the open market to willing buyers to raise capital, with an upside limit of 45 million shares. This is the same type of share sale agreement that allowed AMC Entertainment to take advantage of this week's meme-stock rally and raise $250 million in capital.

The only problem for GameStop is it appears too late for the company to take advantage of this week's meme stock rally, with all of its stock gains having been evaporated.

In a filing made with the SEC, GameStop said it expects first-quarter revenue to decline nearly 30% year-over-year to a range of $872 million to $892 million, and that it expects to see a net loss of $27 million to $37 million.

GameStop also said the company has experienced no fundamental change in its business that would explain the week's massive price surge.

"We did not experience any material changes in our financial condition or results of operations that would explain such price volatility or trading volume. Furthermore, since January 2021 through the date hereof, the market price of our common stock has seen extreme price fluctuations that do not appear to be based on the underlying fundamentals of our business or results of operations," GameStop warned investors in the prospectus tied to its share offering.

The company offered a sobering note to anyone interested in its stock: 

"Investors that purchase shares of our common stock in this offering may lose a significant portion of their investments if the price of our common stock subsequently declines," GameStop said. 

• Main content

Difference Between Fully-Insured vs. Self-Funded Health Plans

Businesses typically choose between fully insured and self-insured (self-funded) plans when evaluating health benefit options. Understanding the difference between self-funded and fully insured plans is crucial for effective health insurance strategy planning. 

Overview of Fully-Insured vs Self-Funded Health Plans

What is a fully insured health plan.

In a fully insured plan, the company pays fixed premiums to an insurance carrier, which handles all healthcare claims. The premiums are determined based on employee count, projected healthcare costs, and benefit levels. This model offers predictable costs and minimal management duties, making it attractive to smaller businesses that favor stability and a hands-off approach.

In 2019, 61% of U.S. workers with employer-sponsored health insurance were enrolled in a self-funded plan , indicating a significant shift towards self-insurance among American companies.

Self-Funded vs Fully Insured Insurance

In contrast, self-insured plans involve employers setting aside funds to pay for employee medical claims directly, offering potential cost savings by avoiding insurer profit margins. This model also allows for greater benefits customization to meet specific needs and goals, providing more control over the plan.

Fully Funded vs Self-Funded Insurance

Deciding between fully funded and self-funded insurance hinges on a company’s financial stability, risk tolerance, and administrative capabilities. While fully insured plans are less risky and simpler to manage, self-insured plans can offer significant cost savings and flexibility but come with greater financial variability and management complexity.

More information about small business health insurance plans: 

Health insurance for small business

Guide to small business health insurance 

What Are Fully-Insured Health Plans?

Fully insured health plans are a traditional model where businesses pay fixed premiums to an insurance provider, assuming all risks and responsibilities for employee healthcare claims. This model is favored by small to medium-sized businesses seeking financial predictability and ease of benefits management. In a fully insured plan, the employer signs a contract with an insurer that agrees to cover all eligible healthcare claims for a set premium. These premiums are calculated monthly based on the number of employees, their risk profiles, and desired coverage levels. Insurers use actuarial data to estimate expected claims and adjust premiums to cover these costs plus a profit margin.

Pros and Cons of Fully-Insured Plans

• Predictability of Costs: Employers can know exactly what they will owe each month, regardless of their employees' actual health care costs. This makes budgeting easier and reduces financial uncertainty.
• Ease of Administration: Because the insurance company handles all claims processing and benefits administration, the employer's administrative burden is significantly reduced.
• Reduced Risk: The insurance company assumes all risks related to health care claims, protecting employers from the financial impact of high or unexpected claims.
• Higher Cost in the Long Term: Premiums include the insurance company's overhead and profit margins, making fully insured plans more expensive over time compared to self-funded plans, where employers might save money in years of lower-than-expected claims.
• Less Flexibility: Employers cannot customize plan options and benefits, as they must choose from the plans the insurance company offers.
• Potential for Premium Increases: Premiums can increase at renewal each year based on overall claim trends within the insured pool, age demographics, and other factors, leading to potential unpredictability in long-term healthcare budgeting.

Understanding Self-Funded Health Plans

As of 2020, 80% of covered workers in larger companies (over 5000 employees) were enrolled in self-funded health plans , demonstrating the scalability and appeal of self-insurance in substantial enterprises.

Self-insured health plans offer an alternative approach where employers assume the financial risk for providing employee health benefits, often favored by larger organizations seeking greater control over plan design and costs. 

In this model, rather than paying fixed premiums to an insurance company, employers allocate a pool of funds to cover employee health claims directly. They commonly work with a third-party administrator (TPA) to manage claims processing and benefits administration. This setup allows employers to pay for claims as they occur, potentially yielding significant cost savings when claims are lower than anticipated.

Pros and Cons of Self-Funded Plans

• Cost Savings: If the health claims are lower than expected, the employer can save significant money, as they are not paying a premium that includes margins for an insurance company’s overhead and profit.
• Flexibility and Customization: Employers can design and adjust the plan according to their needs and preferences. This includes choosing which benefits to offer and structuring copays, deductibles, and other plan features.
• Improved Cash Flow: Since premiums are not paid upfront to an insurance company, employers can retain more cash in the business until it is needed to pay claims. This can improve overall cash flow management.
• Financial Risk: The major downside of self-insuring is the potential for high costs from unexpected claims. If claims are higher than anticipated, the employer must cover these costs, which can be financially challenging.
• Administrative Burden: Although third-party administrators can help, employers still face an increased administrative burden in managing the health plan, negotiating with providers, and ensuring compliance with relevant laws and regulations.
• Stop-Loss Insurance Needed: Most self-insured plans purchase stop-loss insurance, which can be a significant expense. This insurance reimburses the employer for claims that exceed a certain dollar threshold to mitigate the risk of very high claims.  

While self-funded plans offer greater flexibility and potential cost savings, with average monthly premiums reported at $697 for individuals and $2,004 for families in 2020, they require robust risk management strategies, as evidenced by 79% of private sector establishments with such plans having a stop-loss policy.

Comparing Fully-Insured and Self-Insured Plans

The decision between fully insured and self-insured health plans significantly affects a company's finances, risk management, and benefits design. Understanding the difference between self-funded and fully insured plans is vital to align with a company’s goals.

Cost Implications and Savings Potential

Fully insured plans involve fixed premiums, which may result in higher long-term costs due to the inclusion of the insurer's overhead and profit. Conversely, self-insured plans allow companies to reduce costs by eliminating these overheads, although savings depend on actual claim costs, which can be unpredictable.

Risk Management and Liability

In fully insured plans, the insurer manages all claim risks, offering predictability at the cost of higher premiums. In self-insured plans, the employer bears the claims risk, which might lead to substantial financial exposure but can be mitigated by purchasing stop-loss insurance to cover catastrophic claims.

Flexibility and Customization Options

Self-insured plans offer greater flexibility, allowing employers to customize benefits to meet specific workforce needs, including tailored deductibles and copays. Fully insured plans provide less customization, as employers must select from preset options offered by insurers.

Regulatory and Compliance Considerations

Navigating health insurance regulations is essential for maintaining compliant and effective health plans. Understanding the impact of these regulations on different types of plans helps employers make informed decisions.

ERISA and State Regulations

The Employee Retirement Income Security Act (ERISA) sets federal standards for most private industry health plans, applying to both fully insured and self-insured plans. Fully insured plans must also adhere to state insurance laws, which vary by state and influence claims processing and mandated benefits. Conversely, self-insured plans are generally exempt from state insurance regulations under ERISA, offering greater flexibility but requiring strict compliance with federal standards.

Compliance Requirements for Self-Insured Plans

Self-insured plans must comply with several federal regulations, including specific provisions of the Affordable Care Act (ACA), HIPAA privacy rules, and the Mental Health Parity and Addiction Equity Act. These plans must avoid health-based discrimination, provide adequate coverage, and fulfill reporting and disclosure requirements. Effective management of these requirements typically requires either an adept in-house legal team or a partnership with a knowledgeable third-party administrator (TPA).

Important Considerations For Managing Plans

When choosing between self-funded and fully insured health plans, it's crucial to understand the management responsibilities each entails. Self-funded plans offer the flexibility to design and manage health benefits tailored to specific business and employee needs, but this comes with ensuring efficient operation and compliance. Most self-funded plans utilize a Third-Party Administrator (TPA) to handle administrative tasks like claims processing and regulatory compliance, which reduces the administrative load but may limit customization and control over plan operations.

In contrast, fully insured plans provide less flexibility but increase ease of management as the insurance carrier handles most administrative tasks and assumes risk. This arrangement suits businesses looking for simplicity and less direct involvement in plan management.

It may be worth noting that, in 2020, 39% of firms with multiple locations opted for at least one self-funded plan , compared to 28% of single-location firms. This highlights the administrative considerations and the need for experienced third-party administrators (TPAs) to manage these plans effectively.

Making the Decision: Which Is Right For Your Business?

Choosing between fully insured and self-insured health plans is a critical decision that affects your business's finances, risk management, and employee satisfaction. Understanding the difference between self-funded and fully insured plans is essential for informed decision-making.

Key Factors to Consider:

• Financial Stability and Cash Flow: Self-insured plans may offer cost savings but require a stable cash flow to manage high-cost claims, whereas fully insured plans provide a predictable cost model with fixed premiums, with the insurer bearing the risk of high claims.
• Employee Demographics and Healthcare Needs: Younger, healthier employee groups may see more economic benefits from self-funded plans due to fewer health claims, while a diverse or older workforce may find the risk-sharing and stability of fully insured plans more beneficial.
• Administrative Capacity: Self-insured plans demand significant management for compliance, claims processing, and overall plan administration. Fully insured plans reduce this burden by offloading management to the insurer.
• Risk Tolerance: Fully insured plans offer peace of mind with fixed premiums but may come at a higher cost. Conversely, self-insured plans pose more financial risk due to the potential for unexpectedly high claims.
• Regulatory Considerations: Self-funded plans are predominantly governed by federal laws like ERISA, whereas fully insured plans are subject to state regulations, which can vary and include additional mandates.

Balancing these considerations with each plan type's potential benefits and challenges is crucial. The right choice depends on your company's specific circumstances, including financial health, employee needs, and long-term business strategies. Evaluating these factors will help determine your business's most suitable health insurance option.

Let's talk through your HRA questions

Susanne is a copywriter specializing in the health and wellness industry. Before starting her own business, she spent nearly a decade at a marketing agency doing all of the things – advisor, copywriter, SEO strategist, social media specialist, and project manager. That experience gives her a unique understanding of how the consumer-focused content she writes flows into each marketing piece. Susanne lives in Oklahoma City with her husband and two daughters. She loves being outdoors, exercising and reading.

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Japan and ASEAN plan joint strategy on auto production, Nikkei reports

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Italian fiscal police seized more than 130 Fiat cars imported from Morocco this week on the grounds that a sticker with the colours of the Italian flag on their doors could give a false indication of their origin, a spokesman for Stellantis Italia said on Saturday.

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Japan and the Association of Southeast Asian Nations (ASEAN) plan to create their first joint strategy on automobile production and sales within the Southeast Asian bloc to counter China's increasing presence in the electric vehicle market, Nikkei newspaper reported on Monday.

European private equity group EQT is in advanced discussions to buy Dublin-based video game services company Keywords Studios for 2.2 billion pounds ($2.79 billion), the companies said in a statement.

Comcast-Diamond dispute ‘profoundly harmful,’ MLB argues

Major League Baseball on Tuesday again ripped Diamond Sports Group’s plan to emerge from bankruptcy, this time as the carriage dispute between Diamond and Comcast reached the two-week mark.

Comcast Xfinity customers haven’t been able to watch Bally regional sports networks since last month as Diamond, which operates the Bally stations, and Comcast haggle over dollars. A dozen MLB teams, more than one-third of the league, are carried across those channels.

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“This abrupt loss of carriage is profoundly harmful to MLB,” the league and some teams wrote in a court filing Tuesday.

The league positioned the Diamond-Comcast debacle as one of many reasons to be dubious of Diamond’s operation. Comcast reported 13.6 million video subscribers in the first quarter this year.

“Without incoming revenue from Comcast,” MLB’s filing continued, Diamond faces “substantially increased risk of shutting down altogether.”

A spokesperson for Diamond declined to comment when reached by The Athletic .

For now, MLB's streaming plans hinge on Diamond Sports Group's bankruptcy case

Sports leagues will sometimes try to stay out of carriage disputes that affect their reach, but the Comcast-Diamond spat fits in a larger picture . MLB and Diamond have been at odds throughout Diamond’s 14-month bankruptcy process, which earlier this year appeared to have Diamond on a path to liquidation at the end of 2024. Amazon then stepped in as an investor in a plan that Diamond argues can keep the business viable beyond 2024, but MLB has repeatedly been skeptical in court.

The league’s latest missive came Tuesday, on the eve of a status conference hearing in federal bankruptcy court in Houston, set for 2 p.m. CT on Wednesday. MLB asked the court to address a bevy of questions it believes Diamond needs to better answer. The league is pressing for details of carriage agreements Diamond reached with Charter and DirecTV, as well as the status of negotiations Diamond is going through with the NBA and NHL .

The most significant court date looming is June 18, when the confirmation hearing for the plan is to be held. Objections, however, are due next week, on May 22. MLB suggested to the court that it is “difficult to imagine how confirmation can proceed on the current schedule.”

Despite its misgivings, MLB has not filed a formal objection to the court, and it’s unknown if the league will do so.

MLB tried appealing to fans’ sensibilities in the 13-page filing, listing “memorable, exciting and historic performances and games” that Comcast subscribers missed out on — one for each team carried by Comcast.

Among those that the league cited:

• “José Ramírez (Guardians) hitting a go-ahead home run to surpass Larry Doby for most go-ahead homers in club history. • “The Royals reversing their struggles from 2023, playing terrific baseball and jockeying for their division lead.”

MLB argued that preventing fans from watching those and other moments caused harm that “cannot be redressed simply with monetary damages.”

The 12 MLB teams carried by Diamond are the Atlanta Braves, Cincinnati Reds, Cleveland Guardians, Detroit Tigers, Kansas City Royals, Los Angeles Angels, Miami Marlins, Milwaukee Brewers, Minnesota Twins, St. Louis Cardinals, Tampa Bay Rays and Texas Rangers.

Diamond carries 38 teams across MLB, the NBA and NHL.

(Photo: Brian Rothmuller / Icon Sportswire via Getty Images)

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Evan Drellich is a senior writer for The Athletic, covering baseball. He’s the author of the book Winning Fixes Everything: How Baseball’s Brightest Minds Created Sports’ Biggest Mess. Follow Evan on Twitter @ EvanDrellich

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