assignment on communication skills class 10

Communication Skills Class 10 Notes CBSE Quick Guide

Teachers and Examiners collaborated to create the Communication Skills Class 10 Notes . All the important Information are taken from the NCERT Textbook Employability Skills Class X Based on CBSE Board Pattern.

Communication Skills Class 10 Notes

Session 1 : method of communication, what is communication.

“Communication” comes from the Latin word “commūnicāre,” meaning “to share.” It involves sharing thoughts, information, or knowledge, whether through speaking, writing, or any other mediums.

Parts of Communication

Communication has three important parts –

• Transmitting — The sender transmits or send the message through one medium or another.
• Listening — The receiver listens or understands the message.
• Feedback — The receiver conveys their understanding of the message to the sender in the form of feedback to complete the communication cycle.

Elements of Communication

The communication cycle includes-

• Sender — The person beginning the communication.
• Message — Information the sender wishes to share.
• Channel — The method used to send information.
• Receiver — The person receiving the message.
• Feedback — The receiver’s acknowledgment and response to the message.

Session 2: Verbal Communication

What is verbal communication.

Verbal communication involves the use of sounds, words, language, and speech. Speaking is recognized as one of the most powerful and frequently methods of conveying information.

Types of Verbal Communication

There are several types of verbal communication –

Advantages of Verbal Communication –

• Ease: Simple and straightforward way of communication.
• Adaptability: Allows for adjustments based on the listener’s response.
• Immediacy: Enables quick exchange of information.
• Clarity: Facilitates clear understanding through spoken words.

Disadvantages of Verbal Communication:

• Dependency on Words: Relies on the accuracy of spoken words, leading to potential misunderstandings.
• Lack of Permanent Record: Information is not always documented, making it challenging to reference.
• Limited Non-Verbal Cues: Absence of visual and body language cues can lead to misinterpretations.
• Potential for Confusion: Without precise wording, meanings may be unclear or confusing.

Mastering Verbal Communication:

• Clarity: Express thoughts clearly.
• Active Listening: Pay attention to others.
• Effective Tone: Use a suitable and respectful tone.
• Conciseness: Be brief and to the point.

Session 3: Non-verbal Communication

What is non-verbal communication.

Non-verbal communication involves conveying information without spoken or written words.

In everyday communication:

• 55% is through body movements, facial expressions, and gestures.
• 38% is through voice, tone, and pauses.
• Only 7% relies on actual spoken words.

Non-Verbal Communication Example

Advantages of non-verbal communication.

• Expressiveness: Conveys emotions and attitudes effectively.
• Universal Understanding: Often transcends language barriers.
• Complements Verbal Communication: Enhances and reinforces spoken words.
• Quick and Efficient: Rapid transmission of messages.
• Adds Depth to Communication: Provides additional layers of meaning beyond words.

Disadvantages of Non-verbal Communication

• Cultural Variations: Meanings may differ across cultures.
• Misinterpretation: Non-verbal signals may be misunderstood.
• Absence of Record: Unlike written or verbal communication, non-verbal cues are not easily documented.

Visual Communication

What is visual communication.

Visual communication is effective way of communication because it relies on conveying messages through images or pictures.

Examples of Visual Communication

• Infographics: Using visuals to represent complex information.
• Charts and Graphs: Illustrating data trends and comparisons.
• Maps: Conveying geographical information visually.
• Photographs: Capturing and communicating moments or scenes.
• Symbols and Icons: Representing concepts or actions.
• Videos: Sharing information through moving images.
• Slideshows: Presenting content using a sequence of visuals.
• Posters and Flyers: Using images to promote events or ideas.

Session 4: Communication Cycle and Importance of Feedback

What is feedback.

Feedback is important in the communication process. After a sender shares information, the receiver responds with feedback, which can be positive or negative.

Effective feedback is always-

• Specific: Clearly addresses the details of the message.
• Helpful: Provides constructive insights or assistance.
• Kind: Communicated in a considerate and positive manner.

Types of Feedback

Type of Feedback Examples

Importance of Feedback

• It validates effective listening – Shows that you understood what was said.
• Motivation – Acts as encouragement and inspiration.
• Learning Boost – Helps you learn and understand better.
• Performance Improvement – Aids in getting better at what you do.

Session 5: Barriers to Effective Communication

7cs of effective communication.

Essential Principles for Effective Communication:

• Clear – Express your thoughts in a clear and straightforward manner.
• Concise – Use simple and necessary words for effective communication.
• Concrete – Use accurate words and present facts clearly.
• Correct – Ensure proper spelling and grammar for correctness.
• Coherent – Ensure your words logically connect and relate to the main topic.
• Complete – Include all necessary information for a complete message.
• Courteous – Be polite, friendly, and truthful in your communication.

Barriers to Effective Communication

• Physical Barriers – When the surroundings or nature creates challenges for communication, it’s a physical barrier. In instances where gestures and body language are not visible, like in text messages, communication might not work as well as when talking face-to-face.
• Linguistic Barriers – Language barrier occurs when people can’t communicate because they don’t share a common language. It is the most common communication barriers.
• Interpersonal Barriers – Sometimes, when someone says something, the listener might understand it in a different way. This can be a problem in interpersonal communication. Also, feeling nervous or not wanting to talk can make it more difficult.
• Organisational Barriers – In organizations, the way they’re set up with bosses and employees in a structured way can make communication less smooth. For instance, when there’s a clear hierarchy, like bosses and workers, it can create barriers to open communication.
• Cultural Barriers – When people from different cultures find it hard to understand each other’s customs, it creates problems and makes communication difficult.

Ways to overcome Barriers to Effective Communication

• Speak Clearly – Use straightforward and easy-to-understand language.
• Avoid Assumptions – Don’t guess based on culture, religion, or location.
• Face-to-Face Interaction – Communicate in person whenever you can.
• Use Visuals – Include pictures or diagrams to aid understanding.
• Translator Assistance – If language differences exist, seek help from a translator.
• Respect Diverse Views – Be polite and considerate of others’ opinions.

Session 6: Writing Skills — Parts of Speech

Writing skills are a part of verbal communication and involve writing messages through emails, letters, notes, articles, SMS/chat, blogs, etc. In all these written forms, we use sentences to convey our thoughts and ideas.

Capitalization rules:

• Begin sentences with capital letters.
• Capitalize proper nouns (names of people, places, etc.).
• Use capitals for the pronoun “I.”

Punctuation rules:

• Use a period (.) to end declarative sentences.
• Employ a question mark (?) for questions.
• Use an exclamation mark (!) for exclamatory sentences.
• Commas (,) separate items in a list and clauses in a sentence.

Basic Parts of Speech

• Noun – Names a person, place, thing, or idea. (e.g., dog, city)
• Pronoun – Replaces a noun to avoid repetition. (e.g., he, she, it)
• Verb – Expresses action or state of being. (e.g., run, exist)
• Adjective – Describes or modifies a noun. (e.g., happy, tall)
• Adverb – Modifies a verb, adjective, or another adverb. (e.g., quickly, very)

Supporting Parts of Speech Types

• Article – A type of adjective that defines a noun as specific or unspecific. (e.g., a, an, the)
• Conjunction – Connects words, phrases, or clauses. (e.g., and, or, but)
• Preposition – Indicates the relationship between a noun and another word. (e.g., in, on, under)
• Interjection – Expresses strong emotions but is not grammatically related to the rest of the sentence. (e.g., wow, oh)

Session 7: Writing Skills—Sentences

What is sentence.

A sentence is a group of words that conveys a complete thought. It consists of a subject (the main actor or topic) and a predicate (the action or what the subject does). A sentence can be simple, compound, or complex, and it is the basic unit of communication in written and spoken language.

Parts of a Sentence

• Subject – The person or thing performing the action.
• Verb – Describes the action carried out by the subject.
• Object – The person or thing that receives the action.

Types of Objects

In a sentence, there can be two types of objects — Direct and Indirect.

Direct Object:

• Receives the action directly from the verb.
• Answers the question “what” or “whom.”
• Example: She ate an apple.

Indirect Object:

• Indirectly affected by the action, often preceded by a preposition.
• Answers the question “to whom” or “for whom.”
• Example: He gave a gift to her.

Types of Sentences –

• Statement or Declarative Sentence
• Question or Interrrogative Sentence
• Emotion/Reaction or Exclamatory Sentence
• Order or Imperative Sentence

Active and Passive Sentences

Active sentence:.

• The subject performs the action.
• Example: The cat (subject) chased the mouse (object).

Passive Sentence:

• The subject receives the action.
• The object becomes the focus.
• Example: The mouse (object) was chased by the cat.

A paragraph is a collection of sentences centered around a single idea. It starts with a topic sentence, followed by supporting details, and often ends with a concluding sentence. This structure enhances organization and readability in written communication.

Communication Skills Class 10 Notes FAQ

Q. what is communication skills class 10 short note.

Communication skills refer to the means by which we interact with one another. Our information’s presentation style is important. Talking, writing, and expressing our opinions are all part of communication skills. You will learn how to interact politely with people.

Q. What are communication skills in grade 10?

Students in grade 10 should be able to comprehend social cues, participate in meaningful conversations, express their ideas and opinions, and modify their communication style according to the situation. Understanding the social communication growth phases of Grade 10 children is crucial.

Q. What is verbal communication class 10 notes?

Verbal communication is the process of using words, either spoken aloud or through sign language.Since verbal communication is effective, it is necessary. It may be beneficial to encourage verbal Nonverbal language exchange Any spoken or written word, nonverbal exchange, or discussion is referred to as.

Q. What are communication skills in short notes?

It takes communication skills to listen well, present your ideas appropriately, write succinctly and clearly, work well in a group, and speak appropriately to a wide range of people while maintaining good eye contact. You also need to show that you have a varied vocabulary and can adapt your language to your audience.

Q. What is communication skills in PDF?

Proficiency in speaking and writing is a prerequisite for having communication skills. Effective speakers can articulate their speech to meet the needs of the audience, use a variety of vocabulary, and speak appropriately all while maintaining eye contact with them.

Q. Communication skills class 10 PDF

You can download a PDF on communication skills for Class 10 from our website, which will assist you in preparing for your examination more effectively.

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Employability Skills Class 10 Notes

• Self-Management Skills Class 10 Notes
• Basic ICT Skills Class 10 Notes
• Entrepreneurial Skills Class 10 Notes
• Green Skills Class 10 Notes

• Class 10 – IT 402 Communication Skills – II – MCQs

Class 10 – Part A – Unit 1 – Communication Skills – MCQs

Why Communication Skills Matter: Effective communication is the foundation of success in both academic and professional settings. Communication plays an important role in oue life. Clear communication enhances understanding, collaboration, and employability.

Class 10 IT (Code 402)- Communication Skills – II NCERT-Based MCQs: Practice makes perfect! Here, we’ve curated a set of Solved NCERT-based multiple-choice questions to test your understanding of the Communication Skills unit of Class 10 – Information Technology (Code 402) session and chapter-wise. These MCQs are designed to help you gauge your knowledge and identify areas for improvement for CBSE examination.

Session 1: Methods of Communication

MCQ 1: Which of the following is a written method of communication? a) Speaking b) Sign language c) Body language d) Email

MCQ 2: Which method of communication is primarily used for long-distance communication? a) Verbal communication b) Nonverbal communication c) Telecommunication d) Visual communication

MCQ 3: What is the primary advantage of face-to-face communication? a) It is the fastest method of communication b) It can reach a global audience c) It allows for immediate feedback d) It doesn’t require any technology

MCQ 4: Which communication method involves the use of gestures, facial expressions, and body language? a) Verbal communication b) Written communication c) Non-verbal communication d) Formal communication

MCQ 5: Which communication method is most suitable for conveying complex technical information? a) Oral communication b) Visual communication c) Written communication d) Nonverbal communication

MCQ 6: What is the main purpose of visual communication? a) To convey emotions b) To communicate through sound c) To convey information through images and graphics d) To use written words only

MCQ 7: Which method of communication is least likely to be misinterpreted due to its directness? a) Written communication b) Nonverbal communication c) Verbal communication d) Telecommunication

MCQ 8: Which method of communication is used in emergency situations or for urgent messages? a) Written communication b) Telecommunication c) Verbal communication d) Short Message Service (SMS)

MCQ 9: What type of communication is facilitated by social media platforms? a) Verbal communication b) Face-to-face communication c) Written communication d) Online communication

MCQ 10: Which communication method allows for interaction and real-time responses? a) Written communication b) Nonverbal communication c) Interactive communication d) One-way communication

Find exam-oriented chapter or unit-wise multiple-choice questions (MCQs) based on MS Office and OpenOffice for CBSE Class 10 to help you prepare for examinations

• Class 10 – IT 402 Entrepreneurial Skills – II – MCQs
• Class 10 – IT 402 Web Applications and Security – MCQs
• Class 10 – IT 402 Database Management System / OpenOffice Base – MCQs
• Class 10 – IT 402 Electronic Spreadsheet (Advanced) / OpenOffice Calc – MCQs
• Class 10 – IT 402 Digital Documentation (Advanced) / OpenOffice Writer – MCQs
• Class 10 – IT 402 Green Skills – II – MCQs
• Class 10 – IT 402 ICT Skills – II – MCQs
• Class 10 – IT 402 Self-Management Skills – II – MCQs

MCQ 11: What type of communication involves the use of symbols, signs, and colors to convey meaning? a) Oral communication b) Verbal communication c) Visual communication d) Nonverbal communication

MCQ 12: Which method of communication is essential for the deaf and hard of hearing community? a) Verbal communication b) Visual communication c) Nonverbal communication d) Sign language communication

MCQ 13: What is verbal communication primarily based on? a) Written words b) Body language c) Spoken words d) Visual cues

MCQ 14: Which aspect of verbal communication includes the emotional quality of speech? a) Volume b) Pitch c) Pace d) Vocabulary

MCQ 15: What does the term “articulation” refer to in verbal communication? a) Speaking clearly and distinctly b) Using complex vocabulary c) Speaking loudly d) Speaking rapidly

MCQ 16: Which of the following is NOT a component of effective verbal communication? a) Tone b) Hand gestures c) Volume d) Pace

MCQ 17: What does a varied pitch in verbal communication help to achieve? a) Boredom b) Monotony c) Engagement d) Confusion

MCQ 18: Which of these communication elements is NOT part of verbal communication? a) Eye contact b) Facial expressions c) Vocabulary d) Handwriting

MCQ 19: What is the significance of active listening in verbal communication? a) It ensures clarity in your speech b) It helps you practice pronunciation c) It improves your vocabulary d) It promotes understanding and effective response

MCQ 20: What role does nonverbal communication play in enhancing verbal communication? a) It distracts from the spoken message b) It contradicts the spoken message c) It reinforces and complements the spoken message d) It substitutes for spoken words

MCQ 21: What is the purpose of adjusting your speaking pace in different situations? a) To impress the listener with speed b) To make the communication more complex c) To ensure clear understanding d) To demonstrate authority

MCQ 22: Which form of communication is particularly effective in conveying emotions and enthusiasm? a) Monotone communication b) Varied pitch communication c) Verbal communication with complex words d) Verbal communication with emotional tone

MCQ 23: What can appropriate eye contact during verbal communication signify? a) Disinterest b) Dishonesty c) Engagement and attentiveness d) Boredom

MCQ 24: In the digital age, what form of verbal communication allows for visual cues and body language to be conveyed? a) Phone calls b) Video conferencing c) Text messages d) Emails

MCQ 25: Writing Skills is a part of ____. a) Verbal communication b) Non-verbal communication c) Visual communication d) None of the above

MCQ 26: Which of the following statement is true about communication? a) 50% of our communication is non-verbal b) 20% communication is done using body movements, face, arms, etc c) 5% communication is done using voice, tone, pauses, etc d) 7% communication is done using words

MCQ 27: Which of the following is not the method of Communication? a) Verbal b) Non-Verbal c) Visual d) Visible

MCQ 28: Talking fast may show ____. a) Happiness b) Excitement c) Nervousness d) All of the above

MCQ 29: Text messages are often ____ effective than face-to-face communication a) more b) less c) very d) None of the above

MCQ 30: Simran is going to speak in morning assembly in her school. Which of the following points she should focus during her speech. a) She should not repeat the same sentences. b) She should be confident. c) Maintain eye contact, stand straight and be attentive d) All of the above

MCQ 31: Which of the following is an example of oral communication? a) Newspapers b) Letters c) Phone call d) E-mail

MCQ 32: What are the types of words we should use for verbal communication? a) Acronyms b) Simple c) Technical d) Jargons

MCQ 33: Why do we use e-mails? a) To communicate with many people at the same time b) To share documents and files c) To talk to each other in real-time d) To keep a record of communication

MCQ 34: ____ is the exchange of information or messages without using any spoken or written word. a) Non-verbal communication b) Verbal communication c) Written communication d) None of the above

MCQ 35: Raising a hand to greet or say goodbye is an example of ____. a) Non-verbal communication b) Verbal communication c) Written communication d) None of the above

MCQ 36: Non-Verbal Communication includes ____. a) Gestures b) Expressions c) Body Language d) All of the above

MCQ 37: Which of the following is not a non-verbal communication? a) Gestures or Body Language b) Posture c) Poster d) Facial Expressions

MCQ 38: When we communicate verbally, we should use ____. a) difficult words b) simple words c) confusing words d) abbreviations

MCQ 39: Classroom teaching is an example of ____. a) Written Communication b) Verbal Communication c) Non – Verbal Communication d) None of the above

MCQ 40: When we greet someone by raising/waving hand, then we are communicating by non verbal method using ____. a) Eye contact b) Expressions c) Gestures d) None of the above

MCQ 41: We can show our happiness or sadness to others by our ____. a) Facial Expressions b) Postures c) Touch d) None of the above

MCQ 42: Biting nails shows ____. a) Happiness b) Angerness c) Nervousness d) Confidence

MCQ 43: Walking with a straight body posture shows _____. a) Happiness b) Angerness c) Nervousness d) Confidence

MCQ 44: Visual Communication involves interchanging messages only through ____. a) Images b) Actions c) Body Language d) Postures

MCQ 45: Which of these is a positive (good) facial expression? a) Frowning while concentrating b) Maintaining eye contact c) Smiling continuously d) Rolling up your eyes

MCQ 46: Two people talking to each other over phone or video call is an example of ____. a) Public Communication b) Small Group Communication c) Written Communication d) Interpersonal Communication

MCQ 47: Which of these is NOT an appropriate non-verbal communication at work? a) Keeping hands in pockets while talking b) Talking at moderate speed c) Sitting straight d) Tilting head a bit to listen

MCQ 48: Which of the following is NOT the form of Written Communication? a) Email b) Letter c) Mobile d) Blog

MCQ 49: Which of the following skills are important to communicate properly? a) Reading b) Writing c) Speaking d) All of the above

MCQ 50: The word ‘communication’ comes from the Latin word ____. a) Commūnicāre b) Commūnicāte c) Commūnicāreon d) Commūnicā

MCQ 51:  ____ are needed to communicate effectively with people. a) Self Management Skills b) Communication Skills c) ICT Skills d) Time Management Skills

MCQ 52: Which of the following is the method of communication? a) Face to Face b) E-mail c) Notices/Posters d) All of the above

MCQ 53: Which of the following method is used to communicate quickly with one or many individuals in various locations. a) Face to Face b) E-mail c) Notices/Posters d) Business Meetings

MCQ 54: Which of the following method is used to communicate when the same message has to go out to a large group of people. a) Face to Face b) E-mail c) Notices/Posters d) Business Meetings

MCQ 55: Ananya is the manager of a Store and many workers are working under her. Which of the following method is effective to inform everyone about the change in duty hours? a) Face to Face b) E-mail c) Notices/Posters d) Business Meetings

MCQ 56: Choosing the right method of communication depends on ____. a) Target audience b) Costs c) Urgency/Priority d) All of the above

MCQ 57: Suman need to apply leave at work? Which method of communication will she use? a) E-mail b) Poster c) Newsletter d) Blog

MCQ 58: In which of the following method of communication, body language can be seen? a) Face to Face b) Email c) Blog d) Posters

MCQ 59: ____ is one of the most effective and commonly used way of communicating. a) Reading b) Writing c) Speaking d) Listening

MCQ 60: ____ includes sounds, words, language, and speech. a) Verbal communication b) Non-Verbal communication c) Both of the above d) None of the above

MCQ 61: Two friends discussing about homework is an example of ____. a) Interpersonal Communication b) Written Communication c) Small Group Communication d) Public Communication

MCQ 62: Aman is writing an email to his Boss for leave. This mode of communication is an example of ____ a) Public Communication b) Small Group Communication c) Written Communication d) Interpersonal Communication

MCQ 63: Social media chats, reports, SMS is an example of ____. a) Public Communication b) Small Group Communication c) Written Communication d) Interpersonal Communication

MCQ 64: Communication in which more than two people are involved and each participant can interact with each other is an example of ____. a) Public Communication b) Small Group Communication c) Written Communication d) Interpersonal Communication

MCQ 65: ____ takes place when one individual addresses a large gathering. a) Public Communication b) Small Group Communication c) Written Communication d) Interpersonal Communication

MCQ 66: Which of the following is not an element of communication process cycle? a) Channel b) Receiver c) Sender d) Time

MCQ 67: Which of the following transmits/sending the message through one medium or another? a) Receiver b) Listener c) Sender d) None of the above

MCQ 68: Which of the following listens or understands the message? a) Receiver b) Channel c) Sender d) None of the above

MCQ 69: The ____ conveys the message to the sender in the form of feedback to complete the communication cycle. a) Sender b) Environment c) Receiver d) Circumstances

MCQ 70: A ____ is used to transfer the message. a) Change b) Channel c) Receiver d) Listener

MCQ 71: ____ is/are elements of a communication cycle. a) Sender b) Receiver c) Channel d) All of the above

MCQ 72: ‘A’ is sending a message to ‘B’. Who is Receiver here? a) A b) B c) Both A nd B d) None of the above

MCQ 73: A sender sends information, the receiver provides _____ on the received message. a) data b) information c) feedback d) None of the above

MCQ 74: Feedback given by the receiver is ____. a) always positive b) always negative c) positive or negative d) None of the above

MCQ 75: A good feedback is always ____. a) Specific b) Helpful c) Kind d) All of the above

MCQ 76: Which of the following is a positive feedback? a) You take really long to reply to e-mails! b) You are not working hard c) You keep forgetting to smile at the hotel guests when you talk to them d) You have done a great job

MCQ 77: ____ is the final component in the process of communication cycle. a) Answer b) Data c) Information d) Feedback

MCQ 78: Feedback is defined ____. a) as the response given by the sender to the receiver b) as the response given by the receiver to the sender c) as the channel used by the receiver d) None of the above

MCQ 79: Why feedback is important? a) It validates effective listening b) It motivates c) It boosts learning d) All of the above

MCQ 80: Which of the following is NOT the feature of feedback? a) It improves performance b) It improves relationship c) It helps to plan better and develop improved products and services d) None of the above

MCQ 81: Which of these are examples of positive feedback? a) Excellent, your work has improved b) I didn’t noticed your dedication towards the project c) You are always doing it the wrong way d) All of the above

MCQ 82: Which of these are examples of negative feedback? a) I hate to tell you this but your drawing skills are poor b) You can surely improve your drawing c) This is a good drawing but you can do better d) None of the above

MCQ 83: What is the first step in the communication cycle? a) Encoding b) Feedback c) Decoding d) Message (Drafting the message)

MCQ 84: Which step of the communication cycle involves translating thoughts into understandable language? a) Encoding b) Decoding c) Feedback d) Message

MCQ 85: What is the final step of the communication cycle? a) Encoding b) Message c) Decoding d) Feedback

MCQ 86: What is the primary purpose of feedback in the communication cycle? a) It conveys information to the sender b) It generates new messages c) It creates noise in communication d) It decodes the message

MCQ 87: What does the term “decoding” refer to in the communication cycle? a) Converting thoughts into language b) Transmitting the message c) Receiving and interpreting the message d) Providing feedback

MCQ 88: What role does the “receiver” play in the communication cycle? a) Encoding the message b) Transmitting the message c) Decoding and interpreting the message d) Providing feedback

MCQ 89: How does feedback contribute to effective communication? a) It increases the length of the message b) It allows for real-time interaction c) It simplifies the message d) It confirms understanding and clarifies the message

MCQ 90: In the communication cycle, what can “noise” refer to? a) Audible disturbances b) Background music c) Interference that disrupts communication d) Nonverbal cues

MCQ 91: What is the significance of the “sender” in the communication cycle? a) Decoding the message b) Receiving feedback c) Initiating the communication by creating and sending the message d) Ensuring proper feedback

MCQ 92: What purpose does the “channel” serve in the communication cycle? a) It encodes the message b) It provides feedback c) It transmits the message from sender to receiver d) It generates noise

MCQ 93: Why is feedback important in effective communication? a) It increases the length of the message b) It confirms understanding and ensures the message’s accuracy c) It replaces the need for encoding d) It slows down the communication process

MCQ 94: Which step in the communication cycle involves the receiver interpreting the message based on their experiences and knowledge? a) Encoding b) Decoding c) Feedback d) Channel

MCQ 95: ____ is the receiver’s acknowledgement and response to the message. a) Feedback b) Backfeed c) Feed d) Information

MCQ 96: Which of the following are barriers of effective communication? a) Physical and Organizational b) Interpersonal c) Linguistic d) All of the above

MCQ 97: The inability to communicate using a language is known as _____________ a) Physical Barrier b) Linguistic Barrier c) Interpersonal Barrier d) Organisational Barrier

MCQ 98: People of different cultures are unable to communicate due to _____ a) Physical Barrier b) Linguistic Barrier c) Cultural Barriers d) Organisational Barrier

MCQ 99: Which of these are ways to overcome language barriers? a) Respecting each other’s differences b) Using a translator c) Not communicating at all d) Using your own language for comfort

MCQ 100: What are communication barriers? a) Obstacles that prevent messages from being transmitted b) Advanced communication techniques c) Nonverbal cues d) Visual aids

MCQ 101: Which of the following is an example of a physical barrier to communication? a) Using complex vocabulary b) Speaking too fast c) Noisy environment d) Effective feedback

MCQ 102: Which of these is NOT a common communication barrier? a) Linguistic barrier b) Interpersonal barrier c) Financial barrier d) Organisational barrier

MCQ 103: Which of the following ways help to overcome barriers to effective communication? a) Use simple language b) Take help of a translator to overcome differences in language c) Use visuals d) All of the above

MCQ 104: Which of the following is NOT a type of communication barrier? a) Semantic barrier b) Psychological barrier c) Verbal communication d) Cultural barrier

MCQ 105: What does the term “jargon” refer to in the context of communication barriers? a) A form of physical barrier b) Language that is clear and easily understood c) Technical or specialized vocabulary d) A type of nonverbal communication

MCQ 106: What is a psychological barrier to communication? a) Language differences b) Lack of feedback c) Preconceived notions and biases d) Poor encoding

MCQ 107: Which of the following can contribute to a semantic barrier in communication? a) Using simple language b) Using gestures and body language c) Misinterpretation of words’ meanings d) Clear pronunciation

MCQ 108: What is the primary purpose of feedback in overcoming communication barriers? a) To create more noise b) To reinforce the barriers c) To clarify understanding and correct misunderstandings d) To complicate the message

MCQ 109: What is a cultural barrier in communication? a) Using formal language b) A difference in cultural backgrounds that affects understanding c) Clear enunciation d) Speaking too loudly

MCQ 110: How can active listening help overcome communication barriers? a) It makes the message more complicated b) It increases noise in communication c) It ensures effective decoding and understanding d) It focuses on nonverbal cues

MCQ 111: What role does empathy play in overcoming communication barriers? a) It reinforces the barriers b) It complicates the message c) It helps in understanding others’ perspectives and feelings (Answer) d) It increases the use of jargon

MCQ 112: How can choosing the right communication channel contribute to overcoming barriers? a) It increases noise b) It creates more psychological barriers c) It ensures the message is delivered clearly and effectively (Answer) d) It encourages the use of jargon

MCQ 113: Which of the following is not the 7Cs principle of communication? a) Concrete b) Coherent c) Complete d) Compare

MCQ 114: Which of the following 7Cs Principle is represented by the words “Use exact words and facts” a) Clear b) Concise c) Concrete d) Correct

MCQ 115: Which of the following 7Cs Principle is represented by the words “Be clear what you want to say” a) Clear b) Concise c) Concrete d) Correct

MCQ 116: Which of the following 7Cs Principle is represented by the words “Include all the needed information” a) Clear b) Complete c) Concrete d) Correct

MCQ 117: Which of the following 7Cs Principle is represented by the words “Words should make sense and related to the main topic” a) Clear b) Coherent c) Concrete d) Correct

MCQ 118: Basic principles of professional communication skills can be abbreviated as _____. a) 7 C’s b) 7 S’s c) 7 N’s d) 7 F’s

MCQ 119: What is the primary goal of effective communication? a) Using complex vocabulary b) Transmitting as much information as possible c) Conveying messages clearly and achieving mutual understanding d) Keeping the message brief

MCQ 120: What does the term “active listening” refer to in effective communication? a) Hearing words without paying attention b) Paying attention to nonverbal cues only c) Fully engaging with the speaker and understanding their message d) Speaking louder than the other person

MCQ 121: Which of the following is NOT a component of effective communication? a) Nonverbal cues b) One-way communication c) Empathy d) Clarity in expression

MCQ 122: Why is clear and concise language important in effective communication? a) It makes the message sound more sophisticated b) It helps confuse the audience c) It ensures the message is easily understood d) It adds unnecessary complexity

MCQ 123: How does feedback contribute to effective communication? a) It adds to the length of the message b) It reinforces barriers c) It confirms understanding and provides room for clarification d) It replaces the need for encoding

MCQ 124: What is the role of nonverbal communication in effective communication? a) It is unnecessary and should be avoided b) It complements and reinforces the spoken message c) It replaces the spoken message d) It creates noise in communication

MCQ 125: How can adapting communication style to the audience enhance effectiveness? a) By using complex vocabulary b) By speaking loudly c) By using language familiar and appropriate to the audience d) By avoiding visual aids

MCQ 126: What does the term “empathy” mean in effective communication? a) Being critical of others’ opinions b) Ignoring others’ feelings c) Understanding and sharing the feelings of others d) Interrupting others while they speak

MCQ 127: Why is asking questions an important aspect of effective communication? a) It prolongs the conversation unnecessarily b) It creates confusion c) It encourages engagement and clarification d) It prevents the speaker from expressing their thoughts

MCQ 128: How can body language impact the effectiveness of communication? a) It has no effect on communication b) It can contradict or support the spoken message, affecting understanding c) It is a substitute for verbal communication d) It replaces the need for active listening

MCQ 129: What is the significance of maintaining eye contact in effective communication? a) It is unnecessary and can be intimidating b) It prevents the speaker from focusing on their thoughts c) It demonstrates attentiveness and engagement d) It makes the message more complex

MCQ 130: Why is clarity in expression crucial for effective communication? a) It adds a formal tone to the message b) It makes the message sound more professional c) It ensures the message is easily understood and prevents misunderstandings d) It replaces the need for nonverbal cues

MCQ 131: What is the purpose of basic writing skills? a) To impress readers with complex vocabulary b) To convey information clearly and effectively c) To use as many words as possible d) To follow grammar rules perfectly

MCQ 132: What does the term “grammar” refer to in writing skills? a) The art of creative writing b) The structure and rules of a language c) The use of complicated words d) The length of a sentence

MCQ 131: Why is proper punctuation important in writing? a) It adds decorative elements to the text b) It is unnecessary in modern writing c) It clarifies meaning and enhances readability d) It makes the writing more formal

MCQ 132: What does the “editing” process involve in writing skills? a) Choosing a topic for the writing b) Adding more words to make the text longer c) Revising and improving the content for clarity and correctness d) Adding creative embellishments

MCQ 133: How does organizing ideas affect the quality of writing? a) It makes the writing more confusing b) It ensures a random sequence of thoughts c) It enhances clarity and coherence d) It adds complexity to the writing

MCQ 134: What does the term “conciseness” mean in writing skills? a) Using complex vocabulary b) Making the writing as long as possible c) Conveying information in a clear and brief manner d) Overusing punctuation

MCQ 135: How does using active voice enhance writing clarity? a) It confuses the reader b) It makes the writing sound more formal c) It clearly identifies the “doer” of the action d) It makes the writing more abstract

MCQ 136: What is the purpose of a thesis statement in an essay? a) To introduce the topic in a lengthy manner b) To confuse the reader c) To present the main idea or argument d) To provide background information

MCQ 137: What role does proofreading play in writing skills? a) It is unnecessary in modern writing b) It ensures the writer’s opinions are presented clearly c) It identifies and corrects errors in grammar, spelling, and punctuation d) It adds complexity to the text

MCQ 138: How can using a variety of sentence structures enhance writing quality? a) It makes the writing more boring b) It confuses the reader c) It adds depth and rhythm to the writing d) It makes the writing harder to understand

MCQ 139: What is the purpose of an introduction in a piece of writing? a) To conclude the writing b) To present the main argument or topic c) To include irrelevant information d) To use complex vocabulary

MCQ 140: What does the term “clarity” mean in writing skills? a) Using complex language b) Conveying ideas in a way that is easily understood c) Adding excessive adjectives d) Repeating words for emphasis

Here are some Class 10 Communication Skills based multiple-choice questions (MCQs) on various aspects of basic writing skills, including phrases, kinds of sentences, parts of sentences, parts of speech, and more, along with their answers:

MCQ 141: What is a phrase in grammar? a) A complete sentence b) A group of related words that lacks a subject and a verb c) A long and complex sentence d) A type of punctuation mark

MCQ 142: Which of the following is an example of a prepositional phrase? a) “She ran quickly.” b) “The cat jumped over the fence.” c) “They are singing.” d) “He wrote an interesting story.”

MCQ 143: What type of sentence expresses a command or request? a) Declarative sentence b) Interrogative sentence c) Imperative sentence d) Exclamatory sentence

MCQ 144: Which type of sentence asks a question? a) Exclamatory sentence b) Imperative sentence c) Declarative sentence d) Interrogative sentence

MCQ 145: What is the subject of a sentence? a) The action being performed b) The person performing the action c) The main topic or focus of the sentence d) The time and place of the action

MCQ 146: Which part of a sentence describes the action or state? a) Subject b) Object c) Verb d) Preposition

MCQ 147: What is the function of an adjective in a sentence? a) To express an action b) To modify a noun or pronoun c) To connect clauses d) To show the relationship between words

MCQ 148: Which part of speech describes a noun or pronoun and typically answers questions like “which one?” or “what kind?” a) Verb b) Adjective c) Adverb d) Preposition

MCQ 149: Which of the following is a pronoun? a) Jumped b) Beautiful c) She d) Quickly

MCQ 150: What is the role of an adverb in a sentence? a) It modifies a noun or pronoun b) It connects two clauses c) It describes a verb, adjective, or another adverb d) It replaces a noun

MCQ 151: Which part of speech is used to connect words, phrases, or clauses? a) Preposition b) Conjunction c) Interjection d) Verb

MCQ 152: What is an interjection? a) A word that expresses strong emotion or surprise b) A type of adjective c) A word that describes a verb d) A part of a prepositional phrase

MCQ 153: What are articles in English grammar? a) Proper nouns b) Specialized vocabulary c) Words used to indicate nouns d) Sentences that start with a capital letter

MCQ 154: Which of the following is an indefinite article? a) The b) An c) This d) Those

MCQ 155: What is the primary purpose of a paragraph in writing? a) To use complex vocabulary b) To make the writing longer c) To present and develop a single idea d) To include unrelated information

MCQ 156: What is the recommended length of a well-developed paragraph? a) One sentence b) Several pages c) 4-6 sentences d) Exactly 10 sentences

MCQ 160: A sentence is a group of ____. a) paragraph b) words c) pages d) vowels

MCQ 161: A sentence always begins with ____. a) Capital letter b) Small letter c) Alphabet ‘A’ d) Word “The”

MCQ 162: A group of words, which does not make complete sense, is known as a ____. a) Sentence b) Phrase c) Paragraph d) Poster

MCQ 163: Which of the following punctuation mark is used to end the given sentence? When will you complete your homework a) ! b) . c) ? d) :

MCQ 164: Which of the following punctuation mark is used to end the given sentence? What a beautiful dress a) ! b) . c) ? d) :

MCQ 165: Which of the following punctuation mark is used at the end of a word or a sentence to indicate a strong feeling? a) Exclamation mark b) Comma c) Question mark d) Full stop

MCQ 166: Which of the following punctuation mark is used at the end of a question? a) Exclamation mark b) Comma c) Question mark d) Full stop

MCQ 167: How many punctuation mark are we using in the given sentence? Are these Rahim’s colour pencils? a) 1 b) 2 c) 0 d) 3

MCQ 168: Those words which are used to refer a person, place, thing or idea is called ____. a) Noun b) Pronoun c) Adjective d) Verb

MCQ 169: Those words which are used in place of noun is called ____. a) Adjective b) Pronoun c) Verb d) Adverb

MCQ 170: Those word that show action is called ____. a) Adjective b) Pronoun c) Verb d) Adverb

MCQ 171: Which of the following is not the basic part of speech? a) Adjective b) Pronoun c) Verb d) Action

MCQ 172: Which of these sentences is capitalised correctly? a) Ravi and i are going to the movies b) Salim is visiting India in july c) the Tiger is a strong animal. d) She is arriving on Monday.

MCQ 173: Which of the following is supporting parts of speech? a) Conjunctions b) Articles c) Interjection d) All of the above

MCQ 174: Which of the following joins two nouns, phrases or sentences? a) Articles b) Conjunctions c) Prepositions d) Interjections

MCQ 175: Which of the following generally used before nouns.? a) Articles b) Conjunctions c) Prepositions d) Interjections

MCQ 176: ‘a’, ‘an’, ‘the’ are ____. a) Articles b) Conjunctions c) Prepositions d) Interjections

MCQ 178: ‘on’, ‘in’, ‘over’, ‘under’ are ____. a) Articles b) Conjunctions c) Prepositions d) Interjections

MCQ 179: Which of the following is not the part of the sentence? a) Subject b) Object c) Action d) Verb

MCQ 180: Which of the following describes an action in the sentence? a) Subject b) Object c) Action d) Verb

MCQ 181: Which of the following are the types of objects in a sentence? a) Direct and Indirect b) Upper and Lower c) First and Second d) None of the above

MCQ 182: Sentences where the subject does an action are known as ____. a) Active Voice b) Passive Voice c) Inactive Voice d) Direct Voice

MCQ 183: Sentences in which the subject receives an action are known as ____. a) Active Voice b) Passive Voice c) Inactive Voice d) Direct Voice

MCQ 184: Which of the following types of sentences shows strong emotions or feelings? a) Declarative Sentence b) Exclamatory Sentence c) Imperative Sentence d) Interrogative Sentence

MCQ 185: Which of the following types of sentences shows an order, command, request or advice? a) Declarative Sentence b) Exclamatory Sentence c) Imperative Sentence d) Interrogative Sentence

MCQ 186: Identify the correct increasing order. a) Character, Word, Sentence, Paragraph b) Character, Word, Paragraph, Sentence c) Word, Character, Sentence, Paragraph d) Character, Sentence, Word, Paragraph

MCQ 187: Which of these is an imperative sentence? a) Switch off the fan. b) Sheila has gone to the market. c) Where are my pen colours? d) Oh no! I missed my flight.

MCQ 188: Identify the object, verb and subject in the sentence, ‘The car crashed into a tree.’ a) Object: a tree; Verb: crashed; Subject: the car b) Object: The car; Verb: crashed; Subject: a tree c) Object: crashed; Verb: the tree; Subject: the car d) Object: crashed; Verb: the car; Subject: the tree

MCQ 189: Anil is the class monitor. He wants to know why Ramesh is coming late every day. Which of the following is a question that Raju can ask Ramesh? a) Do you come on time? b) Are you late? c) Why are you late every day? d) Will it not be easier to complete your work if you come on time?

MCQ 190: The study of symbols, signs and visual communications is called ____. a) semiotics b) visualisation c) semiology d) sign language

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Class 10 Unit 1- Communication Skills – II Notes with worksheet

Class 10 unit 1 – communication skills – ii notes with worksheet.

Hello Dear Readers!

In this post, I seek to furnish you with study material based on the NCERT Book on Unit 1 Communication Skills -II. It is widely known that Employability Skills are a requirement for every Skill Education course. I sincerely hope that this study material will assist you in your exam preparation and help you secure good grades in the examination.

Let us comprehend what topics you should study for Unit 1 Communication Skills II.

Syllabus as per CBSE:

Study Material/Notes

Communication:

The word communication is derived from latin word Communis or Communicare, which means to make common, i.e. to share. Communication means the exchange of ideas, thoughts, opinions, information, messages, feelings, emotions, etc.

Communication Process :-

The process of sending and receiving messages through verbal or nonverbal means including speech or oral communication, writing or written communication, signs, signals, and behaviour is called Communication Process.

F orms of communication : –

(i). Verbal Forms – communicating orally.

(ii) Non-verbal form (communicating using body language, gestures, or tone and pitch)

(iii) Written form – communicating via handwritten or printed information.

(iv) Visual form – communicating via pictures, logos, posters, maps or charts, etc.

V erbal communication :- The style of communication in which you interact with others through words i.e. orally called Verbal Communication, It is an interactive form of communication.

Pros / Advantages of verbal communication

Verbal communication has the following pros/ advantages –

• It is straightforward to express the feelings.
• It is an interactive form of communication.
• It is a speedy form of communication.
• Easy to give instant feedback.
• The preferred form for maintaining relationships.

Cons / Disadvantages of Verbal Communication :

Verbal communication has the following cons/disadvantages-

• Not easy to communicate to people of different region or language.
• It require proximity.
• No permanent records.
• Not possible to represent legally or officially.
• It is not a complete form of communication.
• There are emotional barriers.

Non – Verbal communication

The process of wordless communication i.e. sending and receiving wordless messages between people using body language, gestures, and voice-tones, etc., is called Non-verbal communication.

Pros of Non-Verbal communication :-

Non-Verbal communication has the following pros/advantages-

• Very easy to demonstrate.
• Very useful for conveying a message where verbal is unable to reach.
• No language barriers.
• Conveys the messages very fast.

Cons/disadvantages of non-verbal communication: Non-Verbal communication has the following cons/disadvantages-

• Non-verbal communication is not suitable for lengthy messages.
• It is an incomplete form of communication.
• Chances of misinterpretation by the receiver.
• Regional and cultural differences are barriers for non-verbal communication.

Visual communication :

Communicating by using non-verbal mediums such as posters, logos, visual aids, sign-boards, headings, etc. called Visual Communication.

Class 10 – Communication Skills Notes with worksheet

Pros / Advantages of Visual Communication :

Visual communication has the following pros/advantages –

• It reinforces other forms of communication.
• It can explain things in a way which are not possible through words.
• It clears the barrier of qualification or language.

Cons / Disadvantages of Visual Communication :

Visual communication has the following cons / disadvantages –

• Expansive medium of communication.
• Require specialised storing i.e. specific place and specific form of storage.
• It is a time consuming i.e. all forms of visual aids consume time for their preparation.

Written Communication : Conveying messages or information through written means is known as written communication. Eg. Letter, Mail, etc.

Pros / Advantages of Written Communication :

Written communication has the following pros / advantages –

• It can be recorded and stored permanently.
• It has a legal standing than other forms of communication.
• It facilitates re-use.
• It can be produced in bulk or duplicated multiple times.
• It is suitable for lengthy message and information.
• It conveys sincerity.
• All its copies are identical.

Cons / disadvantages of Written Communication :

Written communication has the following cons / disadvantages –

• It is costly.
• It is time consuming i.e. not an instant from of communication.
• It has a barrier of qualification / languages.
• It require a specific form of storage, so it is costly.

Examples of all forms of communication : –

Examples of different types of communication are –

• Verbal / Oral Communication – Meeting, Teleconference, Informal Talk, Video Conference, Oral presentation, Discussions, Telephonic talk, Public speaking, Lecture.
• Non-verbal Communication – Facial expressions, Tone of voice, Body Language, Hand movement, Gestures, Proximity, Warmth in appearance, Enthusiasm, Mood.
• Visual Communication – Logos, Signboards, Signs, Signals, Charts, Graphs, Images, Pictures, Illustrate, Cartoons animations..
• Written Communication – Letter, Email, Fax, Magazine, Article, Book, Document, Reports, Notices, Newsletter, Business card, Media release, Legal documents, Manuals.

Body language : – Body language is an aspect of non – verbal communication where physical behaviour is used (as opposed to or in addition to words) to convey information. Body language includes:

• facial expressions posture
• the use of space
• eye movement

It’s also known as “kinesics”/ kinaesthetics.

Do’s of body language : –

Do’s of body language –

• Make Eye Contact
• Have a firm handshake
• Check your facial expression.
• Be natural with your gestures.
• Maintain a receptive posture.
• Refrain from sending mismatched messages
• Watch for actions that can be taken for defensiveness.
• Don’t appear disengaged.

Don’ts of body language : –

Don’ts of body language –

• Rubbing your hands together during an important meet up
• Leaning back while meeting with a friend or close colleague.
• Crossing your arms during an interesting conversation.
• Not making eye contact.
• Making too much eye contact.
• Touching your face too often.

Learning objectives of effective communication : – Learning objective of effective communications are

• Sending, receiving and understanding the message or information
• Development of Interpersonal Skills
• To express effectively with maximum efficiency

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Class 10 – Communication Skills 50+ most important qui z

Communication Cycle

Communication cycle is the process by which a message is sent by one individual, and it passes through a chain of recipients.

Elements of Communication

Elements of Communication are :-

(a) Sender (Communicator)

(b) Receiver

(c) Message

(d) Communication Channel

(e) Response / feedback.

Feedback ensures the successful delivery of message. Feedback completes a two-way communication.

Important of Feedback in communication?

Feedback is important as it ensures the success and effectiveness of communication. Without feedback, the sender cannot find if the message intended has been successfully delivered with the same intent.

Characteristics of Feedback

Feedback has following characteristics :

a) Intention

b) Specific

c) Fair and Non-judgmental

d) Timeliness

e) Usefulness

Types of Feedback?

Feedback can be in various forms and types. These are

a) Formal & Informal Feedback

b) Descriptive and Non-descriptive Feedback

c) Specific and Non-specific Feedback.

Formal & Informal Feedback

Formal Feedback – In formal feedback, receiver gives the feedback in the preset format or structure. It has many predefined points and has a specific blueprint. It takes times to construct.

Informal Feedback – is an instant feedback and does not stick to a specific structure. Such as instant comments given by listener or audience. Eg. Good, Sorry, etc.

Descriptive & Non-Descriptive Feedback

Non-Descriptive Feedback – The feedback which conveys meaningful specific response but does note give detailed descriptions, called Non-Descriptive Feedback. Eg.

“In your homework, index needs to rewrite”

Descriptive Feedback – A feedback which provides meaningful information in a detailed, expressive manner and also contained some suggestions etc, called Descriptive Feedback. Eg.

“In your homework, you have not written the index properly. You need to mention the data, chapter number and chapter name”

Specific & Non-Specific Feedback

Specific Feedback – The specific feedback talks about a thing or a point particularly without taking about a general overview. Example-

“I like your story. It is good”

Non-Specific Feedback – In Non-Specific feedback, they talks about everything while giving a general overview. It does not pinpoint a specific thing / feature. Eg.

“I like the way you described your super hero character. It makes me feel like I know him very well. It is good. I love your story.”

Effective Communication

Effective communication is a two-way communication process where both parties (i.e. sender and receiver) have right and convenience to express their messages, opinions, facts, information etc.

Principles of Effective Communication

Effective communication has some principles which need to be follows. These are –

(a) Clarity – should be clear and easy understandable.

(b) Attention – receiver must be attentive.

(c) Consistency – consistent with the planned objective.

(d) Adequacy – information must be complete and adequate.

(e) Timeliness – message must be given at proper time, otherwise communication will lose its importance and effectiveness.

(f) Feedback – receiver must give the feedback to sender.

(g) Economy – communication process must be cost effective i.e. less costly.

Class 10 – Communication Skills 50+ most important question answer

The 7C’s of Effective Communication

7 C’s of Effective communication – are the set of rules which must be followed by sender while creating the messages. These rules are –

(i) Control – Control over yourself, body language, tone, pace, etc..

(ii) Conversational – must be two-way communication i.e. try to converse to involves the other person.

(iii) Confident – Sender must be confident.

(iv) Competent – deliver of message in a way which can be understand by receiver i.e. sender must be competent to deliver the same message differently.

(v) Calm – sender must be calm and relaxed.

(vi) Clear – Be clear in message, i.e. easy to understand by receiver.

(vii) Concise – Always be specific, don’t waste valuable time. Always deliver in a short and concise way.

Barriers in Effective Communication?

Barriers in communication are –

(i) Lingual Factor / Language Barriers

(ii) Environmental Fact

(iii) Past Experiences / Past habbits

(iv) Cultural Influence

(v) Prejudice / Preconceptions

(vi) Feelings / Emotions / Mood

(vii) Personal Factors / Lack of confidence

What is Sentence?

A sentence is a group of words giving a complete thought. A sentence must contain a subject and a verb. There are three types of sentences – (a) Simple Sentence (b) Compound Sentences and (c) Complex Sentences.

Simple Sentence

A simple sentence is one independent clause that has a subject and a verb and expresses a complete thought. • Must have a subject and a verb. • Must express a complete thought. • Must only have one clause. Examples • I am out of paper for the printer. • Will you help me with the math homework?

Compound Sentence

A compound sentence allows us to share a lot of information by combining two or more related thoughts into one sentence. Example :- I drove to the office, and then I walked to the cabin.

Complex Sentence

Answer: A complex sentence is a sentence that combines one independent clause with at least one dependent clause. Example:- •Although Rohan had some doubts, he found the courses very useful. •Computers have come a long way since they first came on the market.

What is Phrases?

Phrases are a group of words that work together to communicate an element of speech.

Types of phrases are – i) Prepositional Phrases ii) Participial Phrase iii) Appositive Phrase. iv) Gerund Phrase v) Infinitive Phrase

Parts of Sentence

Answer: Every sentence can be broken into two parts-

a) Complete Subject – The complete subject consists of simple subject ( The noun or the pronoun is the subject is about) and its modifiers b) Complete Predicate – The complete predicate is made of up of verb and its modifiers.

The old man built a road.

the subject is – “the old man”

the predicate is – “built a road”

What is Object?

The object is a part of the predicate. Object tell about the things being acted upon by the verb.

• the object is – ‘ a road’
• the verb is – ‘ built’

What is Parts of Speech?

A category to which a word is assigned in accordance with its syntactic functions.

In English the main parts of speech are noun, pronoun, adjective, verb, adverb, preposition, conjunction, and interjection.

Types of Parts of Speech with example

There are eight parts of speech in English. These are

(i) Noun – A word for a person, place of things. e.g. – Rama, Chennai, Box, Info Tech, democracy, gravity, etc.

(ii) Pronoun – A word that stands in for a noun i.e. to use in place of noun. e.g. he, she, I, we, they, him, her, me, us, them.

(iii) Adjective -A word that describes the noun or pronoun. e.g. green – ‘green leaf’, young in ‘young girl’

(iv) Verb – A doing word. e.g. cried, jump, read, like, etc.

(v) Adverb – A word that describes an adjective, adverb or verb. e.g. quickly, slowly, carefully, etc.

vi) Preposition – A word that shows the position in time or space i.e. shows relationships. e.g. on, over, for, besides, etc.

vii) Conjunction – A word that connects two sentences together i.e. joining words. Eg. and, but, or, because.

viii) Interjection – A word of surprise. Eg. hey, well, now, so, Wow!, Oh my!

ix) Article – A word that introduces a noun. e.g. a, an, the

What is Quantifiers?

The words that describe the quantity or amount of a noun are called quantifiers. e.g. much, many, little, few, bit, several, etc.

Countable Nouns

Countable nouns are those which can be counted. Countable noun can be used in both singular and plural forms e.g, books, apples, pens, phones, rooms, glasses, etc.

Uncountable Nouns

Uncountable nouns are those which cannot be counted. Uncountable noun can be used in singular forms e.g, books, apples, pens, phones, rooms, glasses, etc.

Quantifiers for Countable & Uncountable Nouns

Quantifiers are used when we want to give information about number or quantity of a noun.

Quantifiers that can be used with both Countable & Uncountable Nouns

What is Article Writing?

Article writing is the process of creating a non-fiction text about current or recent news, items of general interest or specific topics.

Format of Article writing

What is a Paragraph?

A paragraph is a series of sentences that are organized and coherent, and are all related to a single topic.

A paragraph is a group of sentences that describes one idea.

Parts of a Paragraph

A paragraph is having different parts –

a. Topic sentences

b. Supporting details

c. Colourful vocabulary

d. Concluding sentences

Rules for writing a good paragraph are :-

A basic rule of writing a paragraph is –

A paragraph represent one idea., if you have to write about different idea, start a new paragraph.

To write a good paragraph, you need to follow these rules –

a) Write an Outline for the Paragraph – (i) topic and (ii) supporting information of the topic

b) Write the topic sentence – that describe the topic.

c) Write supporting sentences for each outline, with the help of example or facts.

d) Write the concluding sentence, i.e. sum up the idea of the paragraph.

e) Combine all the lines to get your final paragraph.

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I tried my best to put all topics of Class 10 – Unit 1: Communication Skills.

If you found or noticed any thing is given wrong, please give your suggestions. I am always welcomes your suggestions with my open heart.

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Class 10 Employability Skills Unit 2 Self Management Skills – II Study Material Notes

Class 10 Employability Skill Unit 3 ICT Skill – II Study Material Notes PDF

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Communication Skills: Ultimate Guide for CBSE Class 10

by Shweta | Last updated Oct 11, 2022 | CBSE Class 10

Effective communication is a crucial employability skill. Communication Skills is the first component of CBSE classes 9 and 10 Employability Skills unit of many courses such as Artificial Intelligence (417), Information Technology (402), etc. Employability Skill is a full fledged course in itself for classes 9 and 10.

At the end of this lesson you will be able to:

• Discuss the various communication methods
• Provide appropriate feedback
• Gain knowledge of techniques to overcome communication barriers
• Manage stress effectively
• Develop ability to work independently
• Gain basic writing skills

Table of Contents

• What is communication
• Importance of feedback
• What is stress and how to manage it
• Working independently
• Writing skills in English
• Lesson recap

What is Communication

Communication is the ability to exchange ideas with each other. Communication must take place between two or more parties, where the party maybe a single person, an organisation or a group of people.  

The person who wants to share some information is the sender while the person or group of persons who receives this information is the receiver . It is the responsibility of the sender to ensure that the information is understood completely and correctly by the receiver.

Therefore it is very important to use the correct language and keep the cultural background of the other party in mind when communicating. If you fail to make the other person understands what you want to convey, it is failure of communication.

To ensure success of communication, the sender must know what the aim of the communication is, so that he or she may ascertain that it has been effective.

Methods of communication

There are three acceptable methods of communication:

• Verbal : Communication through the use of words, be it written or spoken, is called verbal communication .
• Non-verbal : Communication through the use of signs and body language, without any use of words, is called non-verbal communication .
• Visual : Sharing of ideas and information by making others see what you want to communicate is called Visual communication .

Verbal communication

Verbal communication may occur face to face, as in meetings and personal interview, over the telephone, through letters, lectures and seminars. In the modern world, e-mail messages, chatting and video conferencing are also popular. Verbal communication is the most popular form of communication in both personal and professional lives because it enables you to share your feelings,  start a relationship even with stranger, ask for help immediately and assess whether your information is being understood by the receiver or not.

Non-verbal communication

If you think you are not communicating anything while you are sitting silently, you are grossly mistaken. Despite the importance of spoken or written words during communication, importance of silence or not speaking anything cannot be underestimated.

The way you sit, the erectness of your posture, the way your hands are held, the type of dress you are wearing, your facial expressions, everything convey many things about your personality, current state of your mind, your stress levels, etc. So you must be careful even when you are not directly engaging with someone by talking.

Being silent also enables you to listen to others and understand what they want to share. As it is, your body speaks for you even when you are silent. Here are some things to keep in mind about body language:

• Always sit or stand straight, look the other person in the eyes and speak clearly.  However you should take care not to stare are the other person and make them uncomfortable. Also, speaking clearly never implies speaking loudly.
• Always be properly dressed according to the occasion. For example, if you are going for a formal meeting, you must wear formal shoes besides formal dress. However if you are going out with friends for coffee you can be dressed casually. In fact you should be dressed casually so that you feel relaxed and enjoy. It has been observed that the way you dress reflects in the way you behave as well.

Visual communication

A picture is worth a thousand words. When you use images, real objects, models, charts and graphs, etc. while communicating, others can understand you better. This is so because people are able to understand better when they see something as compared to read or listen.  That is why creating presentation for meetings, be it in-house or with clients, is becoming mandatory nowadays.

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Thanks for subscribing. see you in your inbox., communication cycle.

A typical communication cycle starts with a sender having ideas about what they want to communicate. This idea is converted to a concrete message in the form of an email message, PowerPoint presentation, training material, etc. (the encoding part). This message is sent through a communication channel. This channel may be the e-mail service provider, training classes, telephonic conversations, face-to-face interviews, etc. The receiver decodes this message upon receiving.  After decoding the message, they give a response to the sender. The response that a receiver provides to the sender in a communication channel is called feedback . This feedback may be of these two types:

• An action or decision that needs to be taken as per the communication
• More information required for understanding the communication completely

You know that a communication is complete only when the desired action is taken.

How communication cycle plays out in real life

Let us take an example to understand this whole process. Suppose you want physics lab manual from your friend because you were absent during some physics lab period. You call up your friend on the phone and ask him to bring the manual the next day. In this whole communication, you are the sender. The request or instruction please bring your physics lab manual tomorrow to school is the message . 

Upon hearing your request your friend may ask you  the experiment that you want to copy from them because they want to cross check whether they have that experiment recorded in the manual or not.  This is your friend’s feedback about your message. It tells you that your communication was not complete to get the desired result, that is copy a certain experiment from your friend’s physics lab manual.  

In order to achieve your goal , you need to provide additional information. Ideally your original message itself should have been something like this:

I need to copy experiment 10 from your physics lab manual. If you have it please bring the manual tomorrow.

The feedback from your friend ensures that when your friend brings the manual for you they actually have the right information you want.

Importance of feedback in communication

No communication is complete without feedback because communication must always be two-way between the two parties concerned. A two-way communication means that there is exchange of ideas between the sender and the receiver. Two way communication or feedback is important due to these reasons:

• Feedback makes communication more effective by filling the gaps. If there were some things that were not missing during communication, feedback ensures that the missing information is provided to the receiver.
• Feedback is essential to make a system run in a better way. For example, when you are studying in class, if you do not tell the teacher what you are unable to understand a certain point, the teacher will not be able to explain it to you more clearly and in a different way.
• Feedback captures the receiver’s ideas , which might be valuable in improving and gaining more knowledge. For example, you have made a project for your social science exhibition. When you present the project to your tutor or even classmate, they may share their own ideas on how to improve it. Some part of their feedback might be really useful in making your project better.

Types of feedback

The feedback received or provided can be categorised in many ways, like intention of the person giving the feedback or level of detailing in the feedback. You will learn about these types of feedback here:

• Non-specific
• Constructive
• Descriptive

Specific feedback

Feedback that goes into specific details like what parts are exactly good and what parts improvement how improvement could be achieved, etc. is called specific feedback . It helps the sender in understanding why his communication was effective, so that it may be repeated the next time.

Non-specific feedback

As opposed to specific feedback, some feedback are very vague and do not give any details. A feedback that only says whether the communication was good or bad, in a generic manner, is called non-specific feedback .

For example, after your drawing competition, one of the judges tells you that you are good. On the other hand another judge tells you that you are strokes were very bold or colours were very striking or the overall concept was very good. The first judge has given a non-specific feedback while the second judge has given you a specific or constructive feedback.

Positive feedback

Telling someone what they have done correctly is called positive feedback . It helps the person receiving the feedback to know what their strengths are and what activities they do well so that they may continue doing the same thing for continued success. For example, if your teacher tells you that you are good in writing essays, you will definitely attempt more long answer type questions in the exam and participate in writing competitions. If a manager tell his team member that she is good in handling people, she would volunteer for client meeting and answering customer queries in future.

Negative feedback

Telling someone about where they have gone wrong is called negative feedback .  If you think that no feedback would be better than negative feedback because it may hurt someone sentiments, you are wrong.  Negative feedback is much better than not getting any feedback at all. Negative feedback enables you to know what part of yourself or your performance you need to improve.

Constructive feedback

Feedback that tells you only whether you are good or bad does not help in improving yourself tangibly. Constructive feedback points out the specific area where you are good and how you can make it even better. In case of negative feedback, the person giving the feedback tells you where you went wrong and how you can improve it. This makes even negative feedback constructive and useful.

Descriptive feedback

Feedback maybe written or oral.  Written feedback in the form of comments or detailed conversation discussing it is called descriptive feedback . It is more applicable to situations where a teacher or trainer is trying to make others learn something.

Have you noticed that when you submit your copies for correction to your teachers, they often write out complete answers if you have written anything wrong? If you have done something good, they write encouraging comments. This is giving descriptive feedback.

In case of a professional training, the trainer might sit with each trainee and discuss about how useful the training was to them.  What were the activities or areas that the trainee found most appropriate whereas what were the areas that were boring or even irrelevant?  This conversation can help both the trainer and trainee in giving and receiving feedback. If this feedback are incorporated by both the parties, the next training could be much more useful and relevant for all parties involved.  

Descriptive feedback helps the learner to evaluate his or her own performance in depth.

Barriers to Effective Communication

Anything that prevents successful communication is a communication barrier . Just to remind you, a communication that achieves its goal is a successful communication. At the onset of a communication you must be aware of why you want to communicate. This “ why” is the goal of your communication. Let us look at some of the most common barriers to communication.

Physical barriers

The environmental condition that act as a barrier to communication between the receiver and sender is called physical barrier . Factors like noise, technical issues, etc. form the physical barrier. For example, if the microphone being used to address a large gathering of people is not functioning properly, those at the back may not be able to listen to what is being said.  

Language barriers

Obstacles created during communication if the sender and receiver do not speak the same language is called language barrier .  Language barrier does not pertain only to difference in language but also to difference in dialect, use of phrases, colloquial aspect of language, etc.

Cultural barriers

The problems that arise during communication due to cultural differences between the sender and the receiver is called cultural barrier . The way a person communicates with or receives communication from another person depends upon the culture to which they belong. This is because culture shapes their thinking process, body language, communication norms, etc.  For example, some cultures promote looking into the eye while talking whereas some cultures take it to be rude.

Personal barriers

The barriers that are personal to the sender or the receiver and affect the successful outcome of the communication are called personal barriers . These barriers could be due to different emotional levels of maturity, past experiences, physical disabilities, etc.

Measures to overcome barriers in effective communication

Communication barriers must be removed partially or completely before any effective and successful communication may take place. Let us look at some of the ways in which the barriers discussed about may be overcome:

Be clear about what you want

You should have a very clear cut goal for your communication. Also, the message that you send out in the form of telephonic conversation, presentation, e-mail, departmental memo, training material, etc. should be very clear. You will learn more about characteristics of communication later in this lesson.

Use correct communication channel

The choice of communication channel must be correct. If you try to give lots of instructions over the phone, the receiver might not remember all of them afterwards. It is best to send list of instructions through e-mail or written memos. Similarly, if your teacher tries to teach you a concept only through smart board presentation will you be able to understand? Not necessarily. In this case it would be best to explain verbally and then use the presentation as an add-on information tool.

Use simple language while communicating

All communication, whether it is written or oral or visual, must use simple and easy to understand language. This is not the time to show off your expertise in the language. Your aim is to get the message across to the receiver.

Communicate what your audience wants

Always keep the need of your audience in mind while preparing communication material. If you try to impose your own ideas without incorporating their needs, the audience will not be receptive to your message and hence all your efforts will go waste.

Use correct body language

As you know, body language is very important in sharing your intent behind the message. So always use positive body language, do not get aggressive, never use foul language and be  conscious of whether your audience is interested or not. For example, if you have written an e-mail, read it at least once to check if it is interesting till the last word. If not, the receiver would simply stop reading the message midway and your communication will fail.

Remove linguistic barriers to communication

If you are going to communicate with someone who doesn’t speak your language, you must learn the language or use an interpreter or translator.  Even if you are sending message to someone in the same language it would be good if you take care of the colloquial phrases used by people living in the same geographical area as your receiver.

Get to know the receiver’s culture

If you are communicating with people of a different culture, you need to know about the cultural differences, especially with reference to body language, speaking norms, etc.  

Always get feedback on your communication

Getting feedback helps you in improving your communication the next time. Do not shy away from receiving feedback because you fear you might receive a negative feedback. Even if the other person is not giving the negative feedback constructively, you should use it to identify areas that need improvement.

7 Cs of Communication

As evident from the communication cycle image, there are seven elements of the communication channel, namely, sender, ideas, encoding, communication channel, receiver, decoding, and feedback.

Basically, sender has some ideas about the messages that he wants to send the receiver. The sender uses mechanisms like writing messages, creating presentations, collecting photographs, etc.  and sends it through an appropriate communication channel. This channel maybe email, telephone call, video call, conference, etc. the receiver tries to understand the message when he receives it. Then the receiver provides a feedback to the sender so that they may know that the message has been understood correctly.

Feedback helps in improving communication but it would be better if you start by framing a message that is effective.

Here you will learn how to create a message that conforms to the 7 C’s of effective communication.

The most important aspect of any communication is that it must be easily understood. This is possible only if you are clear about what you want to communicate. If you are not sure yourself, you cannot expect the receiver to understand your ideas correctly.

You should use minimum amount of words and sentences to convey your message. Many people think that if they explain their message exhaustively the other person would be able to understand it better. However if you send a long message, whatever the communication channel, the other person is less likely to go through everything and comprehend it. You should try to keep your communication brief and to the point. For example if you share or present a PowerPoint Presentation with 42 slides in it, you are bound to lose your audience’s attention midway.

Here are some tips to create concise messages:

• Do not repeat anything again and again in different words.
• Touch upon only the fact without sharing your own perspective about them unless your perspective is important for taking a decision

Being concise and to the point should not mean you are so cryptic that you are unable to convey your message completely. You must share the most essential points of your idea so that even the receiver is completely focused on the key points. If you do not convey all the main points about your product you are likely to lose potential customers.

You must check your message for correctness again and again before sharing it. Here correctness includes use of right vocabulary, no grammatical errors, no errors in names and salutations, and use of the right technical terms according to audience’s level of understanding. If you do not communicate correctly, the receiver will be biased against your communication even in future. So incorrect communication not only affects your current message but your future messages as well.

The message that you are trying to convey must be coherent. It means that all the ideas present in it should be logically related and present a unified single idea. If you try to convey too many messages together, the audience or the receiver may get confused.  This is especially applicable when you are writing emails or creating reports.  Each sentence must relate to the previous one as well as the next one logically.  You should try to keep one message for one topic. If you must include more than one topics, you must make it clear that now you would be touching upon another topic which is not entirely related to the first one.

The message you send must have all the information that the receiver might need to take an action or make a decision. For example if you are advertising a product, you must  explicitly mention what you want  your audience to do –  buy the product,  send an email or an SMS, login to their website to participate in some competition, etc.

If your message is not complete, you might have to re-send messages, which can eat into your time as well and money. Complete messages also have a better chance of persuading the receiver to agree to your ideas.

Whether you are communicating with customers, subordinates, team members, or senior management, your tone must always be courteous. You will be able to achieve more with your communication and make greater impact if your messages are free of discourteous words, insult or veiled threats.

If you are sharing feedback or an idea as a response to the other person’s prior action, you must be even more careful to speak or write with respect. Because you have a greater chance of showing your displeasure.

Here are some ways in which you can ensure courteousness in your communication:

• Emphasize on use of you rather than I or we
• Understand the other person’s perspective rather than imposing your own
• Always be positive and result oriented in your communication
• Show interest in your receiver before expecting them to show interest in what you have to convey

What is Stress and how to handle it

The pressure felt by a person due to demanding or difficult situations is called stress . Some amount of stress is necessary for preparing ourselves to deal with difficult circumstances. However, high level of stress that continues for a long period of time is unhealthy for everyone. Some of the negative effects of stress include:

• Decreased performance levels
• Sleeping disorders
• Poor digestion
• Reduction in capacity to think and/or remember
• Poor communication skills

You can see that stress causes emotional, physical as well as psychological problems. So we should be able to identify stress and know how to handle it.

Stress Management

Managing a person’s stress levels by using various techniques and therapies is called stress management .  

Stress Management Techniques

Stress management techniques can broadly be categorised into professional stress management and self-help. If a person’s stress levels reach dangerous proportion and do not let him or her function properly, professional stress management is required. It entails therapies given by healthcare professionals.

On the other hand, lower level of stress can be managed by the person themselves if they are aware of their own condition. This can be identified by the symptoms being shown. The effects or symptoms of stress have already been discussed above. Let us now look at some of the stress management techniques that you can use easily.

Physical exercise

Physical exercise releases hormones that help the body to fight stress. It also reduces stress symptoms like sleep disorder, low energy levels, depression, digestive disorders, etc. So physical exercise should be part of everyone’s daily routine. It is not necessary that you do exercises for an hour every day; even 15 to 20 minutes of exercises is sufficient to relieve stress.

Yoga and meditation

Stress is caused when our mind is unable to deal with the pressure to do something. This something could be securing good marks in examination, landing a good job, getting promotions, performing well, etc. Yoga and meditation calm your mind and enable you to deal with difficult and unexpected situations without coming under stress.

Taking regular breaks

Taking break from your regular environment, which is instrumental in causing stress, is essential for managing stress.  You as a student should take break from your studies to go cycling with friends or play outdoor games so that the change in environment causes your mind and body to relax.  

Mind you, playing on mobile and PlayStation tires your mind and body even further, so they cannot be counted as break to relieve stress. Professionals need to go on vacation once in a while so that they can forget about the pressure at work and enable their mind and bodies to relax and heal.

Enjoying with family and friends

Being sincere and hardworking, whatever your age and work profile, does not mean that you should not enjoy life with family and friends. Your friends and family help you to highlight the good things in life, so you should spend time with them to unwind and relax. For students, Board examinations are very stressful because of the pressure to perform. So they need to close their books once in a while, maybe every couple of days, and enjoy time out with their friends or family members without worrying about the coming exams.

Taking nature walks

Nature has its own way of healing your body and mind. So whenever you feel stressed, you should go out for a walk in natural surroundings like gardens and parks. A vacation in natural surroundings like hilly areas, sea beaches, villages is located deep in jungles, is supposed to be a sure shot way of managing stress. Mind you, this location could be situated very near to where you live but you have never explored them.

Working Independently

Whether you work on your own or as part of a team, you need to be able to work independently. Working independently means that you can complete the tasks assigned to you without any supervision. When you work as part of a team, you need to be able to communicate and collaborate with others to complete task assigned to your team. In a team, the work must be broken down into activities that can be completed by individual members. So even when as part of a team, eventually you have to work on your own to achieve the targets assigned specifically to you.

To work independently you need to have certain skills such as self-awareness, self-motivation and self-regulation. Let us now discuss these terms now.

Self- awareness

Knowledge about one’s own feelings, emotions and capabilities is called self-awareness . Self-awareness is very essential to be able to work independently because it empowers you to identify what you are good at and which areas you need to improve upon. The self-aware person compares their own actions to those of their contemporaries and tries to analyse whether they are right or wrong. In this process, they are able to improve their skills, personality and performance.

As a student, you should be aware of your own strengths and weaknesses. You should know subjects that you are good at, the skills that you possess and topics that excite you. But you also need to identify the subjects where you need to work harder and skills that you need to acquire to succeed in life. When you know these things about yourself you will be able to achieve happiness and satisfaction, the ultimate aim of all human beings.

These are some of the things that you can do to increase your self-awareness about yourself:

• Write down your short term as well as long term goals. Short term goal could be achievements in your board exams whereas long term goals could be where you see yourself 5 or 10 years down the line.
• Take feedback from othere. Ask your close friends and family members to describe you. Listen to what they say attentively because they might be able to see things in you that you could not see yourself.
• Build the habit of self-reflection. Think about your actions, your choices, your feelings and emotions regularly, maybe once a week.  This is called self-reflection .  Self-reflection enables you to analyse your behaviour and improve it further. When you grow up you should do this every day because as an adult you do so many things, make so many choices and meet new people every day.
• Practice yoga and meditation every day.  It increases your mental health, as discussed earlier, and helps you become more self-aware.
• Test yourself. You can also take personality and psychometric tests that are readily available on the Internet to access your own personality. However take care to select the established ones so that you do not end up getting wrong information about yourself. Also, always take these tests in consultation with your parents.

 Self-motivation

The reason why we should do a certain task is called motivation .  The ability to do what you should, without anyone else asking you to do so is called self-motivation . Whenever you do something, you always work towards a goal; you have some target to achieve, a deadline to meet or finances to manage.  You must motivate yourself to meet your goals. When you are working with others or in a team, you are accountable to your team members and have to meet the team targets. These things motivate you.

However, when you work on your own, you must set your own targets and do them without anyone else monitoring you.

As a student, you must study on your own. That means, you are working independently. In certain situations you need to motivate yourself to keep studying. You could remind yourself of the target that you have set for yourself – maybe in terms of marks that you want to score, college that you want to go to or some family record that you want to break – to keep yourself motivated. Remember that you need to break down your goals into smaller achievable tasks so that you keep hitting milestones on your way to the final goal and feel motivated.

Self-regulation

Taking responsibility for one’s own learning and improvement is called self-regulation .  It is most relevant in case of people who are trying to learn something. As a student you need to regulate yourself so that you can gain the required knowledge.  Self-regulation has three steps:

• Doing self-study
• Monitoring the outcome of self-study
• Making changes to improve the outcome of self-study

While self-regulating your studies, you start with studying yourself from what you have been taught by your teachers as well as other study materials.  Once you have studied a topic, you need to take a test to find out how much you have actually learnt. Then you need to study again to fill the gaps in your understanding.

Writing Skills in English

The first thing that you must have learnt in English was the alphabets.  Alphabets are used to build words and the words are written together meaningfully to form sentences. When you want to send a written message sentences are the basic building blocks of the message. In this section we are going to look at some aspects of writing well on whatever topic given

Parts of speech

There are eight parts of speech – noun, pronoun, verb, adverb, adjective, conjunction, preposition and interjection. We will discuss each of them now.

Name of a place, person, thing, animals, etc., is called noun . For example:

Radha is going to school.

In this sentence Radha is the noun.

Any word a group of words that replace a noun is called a pronoun . Some examples of pronoun include he, she, it, they, we, ours, etc. Example of pronoun in a sentence:

Mohan is going to the market.   He is carrying a large yellow umbrella.

Here the word he is being used in place of Mohan and hence it is a pronoun.

Any word that describes a noun is called an adjective . In the sentence “ He is carrying a large yellow umbrella” the word umbrella is also a noun and yellow is describing it. So “yellow” is an adjective

A word or group of words that show an action is called verb . In the sentence “ Mohan is going to the market” , going is the action word and hence it is a verb.

A word a group of words that tell you something more about the verb is called an adverb . For example,

Latika writes beautifully .

In the above sentence the word beautifully give me more information about the verb writes, so beautifully is an adverb of writes .

Preposition

A word that establishes a relationship between noun, pronoun or phrases with other parts of the sentence is called a preposition. Examples of prepositions are above, below, in, under, above, outside, etc.

The car is parked inside the garage.

 Here the word inside is a preposition.

Conjunction

A word or group of words that joins words, phrases or sentences together is called conjunction . Examples of conjunctions – and, because, but, for, or, etc.

Example of conjunction used in a sentence:

The cat is hiding under the bed because a dog has come with the guests.

Interjection

A word or a group of words that express emotions are called interjection .  Interjections are usually followed by an exclamation mark.  Examples of interjection are wow, ouch, hey, oh, etc.

Example of interjection used in a sentence:

Oh! It’s so hot outside.

Parts of Sentence

• Sentences have two parts – subject and predicate.

Subject contains the person, place, animal or thing that we are talking about in that sentence. It could be a noun or pronoun. Predicate is the part that contains what we are saying about that subject.

For example, look at this sentence:

Basically the noun of the sentence is the subject and rest of the sentence forms the predicate.

A group of words that do not form a complete sentence but have a meaning of their own are called phrases .  For example, in the water, for three hours, in the park, near the gate, a dozen oranges, etc.

 Features of a phrase:

• It cannot begin with a capital letter
• It does not end with the punctuation mark
• It does not make complete sense though it is meaningful
• It does not have a verb
• If you add a verb or a subject to it, it makes a complete sentence

 The children are playing in the park.

 Here, in the park is a phrase.

Kinds of Sentence

We categorise sentences into different kinds depending on the situation we are using them in,

For example, if you want to give an instruction to your younger brother you would say go to the market. If you are asking a question you would say are you going to the market?

This is look at the different kinds of sentences that we use

• Declarative sentences – Sentences in which you speak about a true fact or your ideas are declarative sentences. They can be both positive and negative. For example: I like to watch movies. The sun rises in the east.
• Interrogative sentences – Sentences that ask a question are called interrogative sentences. They end with a question mark. For example: Is that your sister? Where do you live?
• Imperative sentence – Sentences which give a command or make a request or make a suggestion are called imperative sentences. These sentences may end with a full stop or an exclamation mark. For example: Please bring me a glass of water. (request) You should brush your teeth twice a day. (suggestion) You must drink milk every day. (command)
• Exclamatory sentences – Sentences used to express very strong emotions are called exclamatory sentences. They always end with an exclamation mark.  For example: Wow! This is so beautiful! My team performed fantastically!

A , an and the are called articles . They are used before nouns and used to clarify which person or thing you are referring to in a sentence.

 For example,

The moon is visible at night.

A boy was going to school.

I want to eat an apple.

 Here some points you should remember about articles:

• “A” and “an” can refer to indefinite things. So these are called indefinite articles . For example, A dog is sleeping under the tree.  This is an orange.
• “The” is used to refer to a particular person or thing in a sentence. So “the” is a definite article. For example, I forgot my phone at the shop.  
• Definite article is not used before names of persons, languages, games, plural words, uncountable nouns, and names of plants.

Construction of Paragraph

A sequence of related sentences make a paragraph . When you have to write many things about a topic, you write in one or more paragraphs to express yourself clearly and effectively. Here are some points you must keep in mind while constructing a paragraph:

• One paragraph should have only one idea. If you move on to another idea, you should start a new paragraph.
• The first sentence of the paragraph should state the main idea. Sentences after that should support that main idea.
• All the sentences of the paragraph should be clearly understandable.
• No paragraph should really be more than half a page or 6 to 7 sentences. Long paragraphs make understanding the idea being discussed difficult.
• A paragraph should be complete in itself.  If you want to break an idea into multiple paragraphs because one paragraph will be too long, you must have a single sub idea in each paragraph.

Recap of the lesson

After such a long lesson, a recap of concepts covered is in order!

• Communication is the ability to exchange ideas with each other.
• To ensure success of communication, the sender must know what the aim of the communication is.
• There are three acceptable methods of communication – verbal , non-verbal and visual .
• Communication through the use of words, be it written or spoken is called verbal communication .
• Communication through the use of signs and body language, without any use of words, is called non-verbal communication .
• Visual communication is sharing of ideas and information by making others see what you want to communicate.
• Verbal communication is the most popular form of communication in both personal and professional lives.
• The response that a receiver provides to the sender in a communication channel is called feedback .
• No communication is complete without feedback.
• Feedback that goes into specific details like what parts are exactly good and what parts improvement how improvement could be achieved, etc. is called specific feedback.
• A feedback that only says whether the communication was good or bad, in a generic manner, is called non-specific feedback .
• Telling someone what they have done correctly is called positive feedback .
• Telling someone about where they have gone wrong is called negative feedback.
• Constructive feedback points out the specific area where you are good and how you can make it even better.
• Written feedback in the form of comments or detailed conversation discussing it is called descriptive feedback .
• Anything that prevents successful communication is a communication barrier.
• The environmental condition that act as a barrier to communication between the receiver and sender is called physical barrier .
• Obstacles created during communication if the sender and receiver do not speak the same language is called language barrier .
• The problems that arise during communication due to cultural differences between the sender and the receiver is called cultural barrier .
• The barriers that are personal to the sender or the receiver and affect the successful outcome of the communication are called personal barriers.
• Communication barriers must be removed partially or completely before any effective and successful communication may take place.
• The most important aspect of any communication is that it must be easily understood.
• You should use minimum amount of words and sentences to convey your message.
• The message that you are trying to convey must be coherent.
• The message that you’re trying to convey must have all the information that the receiver might need to take an action or make a decision.
• Whether you are communicating with customers, subordinates, team members, or senior management, your tone must always be courteous.
• The pressure felt by a person due to demanding or difficult situations is called stress .
• Managing a person’s stress levels by using various techniques and therapies is called stress management .
• To work independently you need to have certain skills like self-awareness, self-motivation and self-regulation.
• Knowledge about one’s own feelings, emotions and capabilities is called self-awareness .
• The reason why we should do a certain task is called motivation .  
• The ability to do what you should without anyone else asking you to do so is called self-motivation .
• Taking responsibility for one’s own learning and improvement is called self-regulation .
• There are eight parts of speech – noun, pronoun, verb, adverb, adjective, conjunction, preposition and interjection.
• A group of words that do not form a complete sentence but have a meaning of their own are called phrases .
• A sequence of related sentences make a paragraph .

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Communication Skills Class 10 Notes | Important Points

Communication is an essential part of our daily lives. It is a process of sharing information, ideas, and feelings between individuals or groups. In the modern world, good communication skills are essential for success in both personal and professional life.

This article provides important points for Communication Skills Class 10 notes .

Table of Contents

Importance of Communication Skills

Effective communication skills are essential for success in various aspects of life, such as personal relationships, business, education, and healthcare. Good communication skills can help in:

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• Building healthy relationships
• Resolving conflicts
• Improving productivity
• Enhancing teamwork
• Facilitating learning
• Building trust

Types of Communication

There are four main types of communication:

• Verbal communication: Verbal communication involves the use of words to convey a message. It includes face-to-face conversations, phone calls, and public speaking.
• Nonverbal communication: Nonverbal communication involves the use of body language, gestures, facial expressions, and tone of voice to convey a message.
• Written communication: Written communication involves the use of written words to convey a message. It includes emails, memos, letters, and reports.
• Visual communication: Visual communication involves the use of images, videos, and graphics to convey a message.

Barriers to Communication

Barriers to communication can prevent the message from being conveyed effectively. Common barriers to communication include:

• Language barriers
• Cultural differences
• Poor listening skills
• Distractions

Effective Communication Skills

Effective communication requires both speaking and listening skills. Here are some tips for effective communication:

Speaking Skills

• Speak clearly and confidently
• Use appropriate tone and language
• Be concise and to the point
• Use examples to illustrate your points
• Use humor if appropriate

Listening Skills

• Pay attention to the speaker
• Show interest and ask questions
• Avoid interrupting the speaker
• Provide feedback and clarify your understanding
• What are the benefits of good communication skills?
• How can I improve my verbal communication skills?
• How can I improve my nonverbal communication skills?
• How can I overcome language barriers in communication?
• What are some effective listening skills?

Communication is a vital skill in the modern world. By understanding the importance of communication skills, the different types of communication, barriers to communication, and effective communication skills, students can improve their communication skills and succeed in various aspects of life.

Remember to speak clearly and confidently, use appropriate language and tone, listen actively, and provide feedback to improve your communication skills.

Note-Taking Skills

Taking notes is an essential skill for effective communication. Good note-taking skills can help students retain information, organize their thoughts, and review key points. Here are some tips for communication skills class 10th notes also which are  :-

• Listen carefully and take brief notes
• Use abbreviations and symbols to save time
• Use headings and subheadings to organize your notesh notes also
• Highlight key points and important details
• Review and summarize your notes after class

Communication Technology

Communication technology has revolutionized the way we communicate in the modern world. With the rise of smartphones, social media, and other digital platforms, communication has become faster and more convenient. Here are some popular communication technologies:

• Email: Email is a common form of written communication used in both personal and professional settings.
• Social media: Social media platforms like Facebook, Twitter, and Instagram allow users to share information and connect with others.
• Instant messaging: Instant messaging apps like WhatsApp, Telegram, and Signal allow users to send messages, photos, and videos in real-time.
• Video conferencing: Video conferencing tools like Zoom and Google Meet enable users to hold virtual meetings and communicate with others remotely.

Ethics of Communication

Communication ethics refers to the principles of right and wrong that guide communication behavior. In the digital age, it is essential to be mindful of ethical considerations when communicating online. Here are some ethical considerations to keep in mind:

• Respect for others’ privacy
• Avoiding plagiarism and intellectual property theft
• Maintaining honesty and transparency
• Avoiding hate speech, cyberbullying, and harassment
• Using appropriate language and tone

Communication skills are essential for success in both personal and professional life. By developing good communication skills, students can improve their relationships, enhance their learning, and succeed in various aspects of life. Remember to develop effective note-taking skills, use communication technology wisely, and practice ethical communication to communicate effectively and ethically.

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Communication Skills Class 10 CBSE AI Notes

Communication Skills Class 10 Employability Skills Artificial Intelligence, Based on the CBSE Curriculum , Explores the different ways of communication, types, and methods.

The barriers to communication and ways to overcome them, the feedback , and writing skills. All Combines give an immersive learning experience to enhance communication skills .

Table of Content

Methods of communication, verbal communication, non-verbal communication, communication cycle and importance of feedback.

• Barriers to Effective Communication
• Writing Skills – Part of Speech

Definition of Communication

The imparting or exchanging of information by speaking, writing, or using some other medium and means of sending or receiving information. ( Source: CBSE )

OR ( Simplified )

The exchange of information between the sender and receiver with the help of a medium is known as Communication .

Flow Chart of Communication

Origin : The word ‘Communication’ comes from the Latin word commūnicāre , meaning ‘to share’.

Clear and concise communication is of immense importance in the work and business environment as there are several parties involved.

Various stakeholders , like, customers, employees, vendors, media, etc., are always sending important information to each other .

Communication has three Important Parts:

Communication process and elements.

The Different Elements of a communication cycle are:

• Sender : the person beginning the communication.
• Message : the information that the sender wants to convey.
• Channel : the means by which the information is sent.
• Receiver : the person to whom the message is sent.
• Feedback : the receiver’s acknowledgment and response to the message.

Methods of Communication:

• It helps the message to be understood Clearly and Quickly
• Since body language can be seen in this case; it adds to the effectiveness of the communication.
• Can be used to communicate quickly with one or many individuals in various locations.
• It offers flexibility, convenience, and low-cost
• It is effective when the same message has to go out to a large group of people.
• Generally used where email communication may not be effective.
• Ex: “Change in the lunchtime for factory worker”
• Generally addressed to a group of people.
• Can be related to business, management, and organizational decisions.
• Social networks, messages, phone calls for communication, newsletter, blog, etc

Choosing the right method of communication depends on:-

• Target audience
• Kind/type of information
• Urgency/priority

The methods of communication you choose could affect your relationship with peers, supervisors, and customers.

It is, therefore, vital that you spend considerable time and consider all factors in choosing the right methods to aid you in your tasks

Learning Objectives of Effective Communication

• Development of Interpersonal Skills
• To express effectively & with maximum efficiency

Verbal communication includes sounds, words, language, and speech.

Speaking is one of the most effective and commonly used ways of communicating. It helps in expressing our emotions in words.

By improving your verbal communication skills you will build rapport and have a better connect

Types of Verbal Communication

Interpersonal Communication:  

• This form of communication takes place between two individuals and is thus a one-on-one conversation . It can be formal or informal .
• A manager discussing the performance with an employee.
• Two friends discussing homework, etc

Written Communication:  

• This form of communication involves writing words . It can be letters, circulars, reports, manuals, SMS, social media chats, etc. It can be between two or more people.
• A manager writing an appreciation e-mail to an employee
• Writing a letter to grandmother enquiring about health.

Small-Group Communication:  

• This type of communication takes place when there are more than two people involved . Each participant can interact and converse with the rest.
• Press conferences
• Board meetings
• Team meetings

Public Communication : 

• This type of communication takes place when one individual addresses a large gathering .
• Election campaigns
• Public speeches by dignitaries

Related Question Advantages and Disadvantages of Verbal Communication

Advantages of Verbal Communication

Given below are the advantages of Verbal Communication :-

• It is an easy mode of communication in which you can exchange ideas by saying what you want and get a quick response .
• Verbal communication also enables you to keep changing your interaction as per the other person’s response .

Disadvantages of Verbal Communication

Since verbal communication depends on written or spoken words, sometimes the meanings can be confusing and difficult to understand if the right words are not used

Mastering Verbal Communication

Most people tend to get nervous while speaking in front of a large group, or even while speaking to their teachers, managers, or supervisors

Focusing on the following points can help you to enhance and master your verbal communication skills.

Definition : Non-verbal communication is the expression or exchange of information or messages without using any spoken or written word.

Here, we send signals and messages to others, through expressions, gestures, postures, touch, space, eye contact, and paralanguage.

Importance of Non-verbal Communication

In our day-to-day communication:

• 55% of communication is done using body movements, face, arms, etc.
• 38% of communication is done using voice, tone pauses, etc.
• Only 7% of communication is done using words.

Related Question Importance of Non-verbal Communication

Types of Non-verbal Communication

1. Facial Expressions

3. Gesture or Body Language

6. Eye Contact

7. Paralanguage

Visual Communication

Visual communication proves to be effective since it involves interchanging messages only through images or pictures and therefore, you do not need to know any particular language for understanding it.

It is simple and remains consistent across different places.

A few Common types of visual communication are shown below :-

Feedback is an important part of the communication cycle

For effective communication , it is important that the sender receives an acknowledgment from the receiver about getting the message across. While a sender sends information, the receiver provides feedback on the received message.

Feedback can be positive or negative

Types of Feedback

A Good Feedback is Always:-

Feedback, if shared properly, can help reinforce existing strengths and can increase the recipient’s abilities to rectify errors . It can have a long-term effect on managing and achieving goals.

Good feedback is one that is:

• Specific: Avoid general comments. Try to include examples to clarify your statement . Offering alternatives rather than just giving advice allows the receiver to decide what to do with your feedback.
• Timely:  Being prompt is the key , since feedback loses its impact if delayed for too long.
• Polite: While it is important to share feedback, the recipient should not feel offended by the language of the feedback . 
• Offering continuing support: Feedback sharing should be a continuous process . After offering feedback, let recipients know you are available for support.

Importance of Feedback

Feedback is the final component and one of the most important factors in the process of communication since it is defined as the response given by the receiver to the sender.

Reasons why feedback is important :

• It validates effective listening : The person providing the feedback knows they have been understood (or received) and that their feedback provides some value.
• It motivates : Feedback can motivate people to build better work relationships and continue the good work that is being appreciated.
• It is always there : Every time you speak to a person, we communicate feedback so it is impossible not to provide one.
• It boosts learning : Feedback is important to remain focused on goals, plan better and develop improved products and services.
• It improves performance : Feedback can help to form better decisions to improve and increase performance.

Session 5: Barriers to Effective Communication

What is effective communication.

There are different methods of communication: non-verbal, verbal, and visual.

However, all these methods can only be effective if we follow the basic principles of professional communication skills.

These can be abbreviated as 7 Cs i.e., Clear, Concise, Concrete, Correct, Coherent, Complete, and Courteous.

The Barriers to Effective Communication

There are many reasons for interpersonal communication to fail. This results in many issues, the message may not be received the way the sender intended and hence lead to miscommunication

⤏ Physical Barriers

Definition: Physical barrier is the environmental and natural condition that acts as a barrier to communication in sending a message from sender to receiver.

For example : text messages are often less effective than face-to-face communication

⤏ Linguistic Barriers

Definition : The inability to communicate using a language is known as a language barrier to communication. (The most common communication barriers )

Example : Slang, professional jargon, and regional colloquialisms can make communication difficult.

⤏ Interpersonal Barriers

Definition : When the sender’s message is received differently from how it was intended. It becomes difficult to communicate with someone who is not willing to talk or express their feelings and views.

Example : Stage fear, lack of will to communicate, and personal differences can create interpersonal barriers to communication.

⤏ Organizational Barriers

Definition : Organizations are designed on the basis of formal hierarchical structures that follow performance standards, rules, regulations, procedures, policies, behavioral norms, etc. All these affect the free flow of communication in organizations.

• Superior-subordinate relationships in a formal organizational structure can be a barrier to free flow of communication .
• Sometimes due to the stringent rules, the employees find it difficult to communicate with their peers too.

⤏ Cultural Barriers

Definition : Cultural barriers is when people of different cultures are unable to understand each other’s customs, resulting in inconveniences and difficulties.

Example : People sometimes make stereotypical assumptions about others based on their cultural background, this leads to differences in opinions.

Ways to Overcome Barriers to Effective Communication

• Use simple language
• Do not form assumptions on culture, religion or geography
• Try to communicate in person as much as possible
• Use visuals
• Take the help of a translator to overcome differences in language
• Be respectful of other’s opinions

Writing Skills — Parts of Speech

Writing skills are part of verbal communication and include e-mails, letters, notes, articles, SMS/chat, blogs, etc.

Capitalisation

“ TINS ” simple rule that helps you capitalise words correctly, Each letter in the word TINS refers to one Capitalisation Rule .

• T ( Titles ) : Capitalise the first letter in the titles used before people’s names.
• I ( Word ‘I’ ) : Capitalise the letter ‘I’ when it is used as a word (Pronoun).
• N ( Names ) : Capitalise the first letter in the names of people, places, days and months.
• S ( Starting Letter ) : Capitalise the first letter in every sentence .

Punctuation

Definition :

A certain set of marks , such as full stop, comma, question mark, exclamation mark, and apostrophes are used in communication to separate parts of a sentence for better clarity of message are called Punctuation Marks .

➡️ List of Important Punctuation Marks:

Full Stop ( . ) :

• Used at the end of a sentence
• Used with the short form of long words.
• Example : Omar is a professor. His students call him Prof. Omar.

Comma ( , )

• Used to indicate a pause in the sentence.
• Used to separate two or more items in a row.
• Example: Before walking away, Lalit waved his hand.

Question Mark ( ? )

• Used at the end of a question.
• Example: Where is your book?

Exclamation Mark ( ! )

• Used at the end of a word or a sentence to indicate a strong feeling.
• Example: What a beautiful dress!

Apostrophe ( ‘ )

• Used followed by an ‘s’ to show possession or belonging.
• Used with a shortened form of words in informal speech.
• Example: That is Laado’s cat. OR He isn’t coming today.

Basic Parts of Speech

The part of speech indicates how a particular word functions in meaning as well as grammatically within the sentence.

Some examples are nouns, pronouns, adjectives, verbs, and adverbs.

The topics covered in this module are: 1. Methods of Communication 2. Verbal Communication 3. Non-verbal Communication 4. Communication Cycle and Importance of Feedback 5. Barriers to Effective Communication 6. Writing Skills – Part of Speech 7. Writing Skills – Sentences

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Class 10 Employability Skills Unit 1 Communication Skills Sumita Arora Solution

Unit 1 communication skills sumita arora book solution, session 1: methods and types of communication, check point.

1. Which of the following is not a method of communication? [CBSE SQP 21-22] (a) Face-to-face informal communication (b) e-mail (c) social network (d) Moral Support

Answer: (d) Moral Support

2. What is a disadvantage of Verbal Communication? [CBSE SQP 21-22]

(a) It is an easy mode of communication in which you can exchange ideas. (b) To keep changing your interaction as per the other person’s response. (c) Quick response (d) Difficult to understand if the right words are not used

Answer: (d) Difficult to understand if the right words are not used

3. ______ takes place between two individuals. [CBSE SQP 21-22] (a) Written communication (b) Public communication (c) Interpersonal communication (d) Small group communication

Answer: (c) Interpersonal Communication

4. The final component in the communication process is _____, which defines the receiver’s response to the sender. [CBSE SQP 21-22] (a) Decoding (b) Request (c) Feedback (d) Response

Answer: (c) Feedback

5. Which of the following is NOT an element of communication process cycle? (a) Channel (b) Receiver (c) Sender (d) Time

Answer: (d) Time

6. Which of the following is NOT an element of communication within the communication process cycle ? (a) Channel (b) Receiver (c) Sender (d) Time

7. Name different forms of communication.

Answer: Verbal , Non-Verbal, Written, Visual

8. Which of the following makes the most contribution in communication as a whole ? (a) Voice (b) Voice tone (c) Words (d) Body language

Answer: (d) Body Language

9. Rohit raised his hand to greet his uncle coming from distance. What type of non-verbal communication is this? [CBSE QP 21-22] (a) Gesture (b) Expression (c) Body language (d) Eye Movement

Answer: (a) Gesture

10. Out of the following, which one is the least expensive form of communication ? (a) Verbal/oral communication (b) Non-verbal communication (c) Written communication (d) Visual communication

Answer: (a) Verbal / Oral Communication

11. Out of the following, which one is the most durable form of communication ? (a) Verbal/oral communication (b) Non-verbal communication (c) Written communication (d) Visual communication

Answer: (c) Written Communication

12. In _____ style of communication, spoken words or speech play the role ot conveying the message(s). (a) Non-verbal  (b) Verbal         (c) Written        (d) Visual

Answer: (b) Verbal

13. In style of communication, cues like gestures, body language, voice-tone etc. play the role of conveying the message(s). (a) Non-verbal  (b) Verbal         (c) Written        (d) Visual

Answer: (a) Non-Verbal

14. _____ communication is the use of body language, gestures and facial expressions to convey information to other. [CBSE SQP 21-22] (a) Verbal         (b) Written        (c) Non-verbal  (d) Visual

Answer: (c) Non-verbal

15. ____ is an example of verbal communication. [CBSE SQP 21] (a) E-mail         (b) Letter          (c) Phone call   (d) News Letter

Answer: (c) Phone call

16. In _____ style of communication, images, graphics, posters, logo, colors, sign-boards etc. play the role of conveying the message(s) across. (a) Non-verbal  (b) Verbal         (c) Written        (d) Visual

Answer: (d) Visual

17. In _____ style of communication, lengthy, descriptive, printed/written information play the role of conveying the message(s). (a) Non-verbal  (b) Verbal         (c) Written        (d) Visual

Answer: (c) Written

18. Which style of communication is not suitable for conveying lengthy messages ? (a) Non-verbal  (b) Verbal         (c) Written        (d) Visual

Answer: (a) Non-verbal

19. Which style of communication is used as a reinforcement aid for other forms of communication? (a) Non-verbal  (b) Verbal         (c) Written        (d) Visual

20. Which style of communication is useful for instant communication ? (a) Non-verbal  (b) Verbal         (c) Written        (d) Visual

21. Which style of communication is useful for conveying message even when language is not known ? (a) Non-verbal  (b) Verbal         (c) Written        (d) Visual

22. Which style of communication is the most time-consuming of all ? (a) Non-verbal  (b) Verbal         (c) Written        (d) Visual

23. Rahul lives at a hostel in Goa. He calls his mother who lives in Bangalore, to get her approval for the picnic to Mumbai. However, due to a phone line outage, his mother was unable to understand and respond to him. He became enrage(d) What other means can he use to obtain his mother’s immediate approval ? [CBSE 21-22] (a) Fax                          (b) Letter                       (c) Email (d) Message through a friend

Answer: (c) Email

24. Which of the following is not a form of written communication ? [CBSE 21-22] (a) Circulars   (b) Reports (c) Discussion  (d) SMS

Answer: (c) Discussion

25. Which of the following types of Communication is non-flexible and requires proficiency of the sender? [CBSE 21-22] (a) Oral Communication (b) Written Communication (c) Verbal Communication (d) Non-verbal Communication

Answer: (c) Verbal Communication

Session 2: Feedback in Communication

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Important Communication Skills and How to Improve Them

Communication skills in the workplace include a mix of verbal and non-verbal abilities. Learn more about the importance of communication skills and how you can improve yours.

Communication involves conveying and receiving information through a range of verbal and non-verbal means. When you deliver a presentation at work, brainstorm with your coworkers, address a problem with your boss, or confirm details with a client about their project, you use communication skills. They're an essential part of developing positive professional relationships.

While it might seem like communication is mostly talking and listening, there’s more to it than that. Everything from your facial expression to your tone of voice feeds into communication. In this article, we'll go over what communication skills at work look like and discuss ways you can improve your skills to become a more effective communicator. 

4 types of communication

Your communication skills will fall under four categories of communication. Let's take a closer look at each area. 

1. Written communication

Writing is one of the more traditional aspects of communication. We often write as part of our job, communicating via email and messenger apps like Slack, as well as in more formal documents, like project reports and white papers.

Conveying information clearly, concisely, and with an accurate tone of voice are all important parts of written communication.

2. Verbal communication

Communicating verbally is how many of us share information in the workplace. This can be informal, such as chatting with coworkers about an upcoming deliverable, or more formal, such as meeting with your manager to discuss your performance.

Taking time to actively listen when someone else is talking is also an important part of verbal communication.

3. Non-verbal communication

The messages you communicate to others can also take place non-verbally—through your body language, eye contact, and overall demeanor. You can cultivate strong non-verbal communication by using appropriate facial expressions, nodding, and making good eye contact. Really, verbal communication and body language must be in sync to convey a message clearly.  

4. Visual communication

Lastly, visual communication means using images, graphs, charts, and other non-written means to share information. Often, visuals may accompany a piece of writing or stand alone. In either case, it's a good idea to make sure your visuals are clear and strengthen what you're sharing.  

Why are communication skills important?  

We use our communication skills in a variety of ways in our professional lives: in conversations, emails and written documents, presentations, and visuals like graphics or charts. Communication skills are essential, especially in the workplace, because they can:

Improve your relationships with your manager and coworkers

Build connections with customers 

Help you convey your point quickly and clearly

Enhance your professional image

Encourage active listening and open-mindedness

Help advance your career

 17 ways to improve your communications skills in the workplace

Communicating effectively in the workplace is a practiced skill. That means, there are steps you can take to strengthen your abilities. We've gathered 17 tips to provide actionable steps you can take to improve all areas of workplace communication. 

1. Put away distractions.

Improving your overall communication abilities means being fully present. Put away anything that can distract you, like your phone. It shows others that you’re respectfully listening and helps you respond thoughtfully to the conversation.  

2. Be respectful. 

Be aware of others' time and space when communicating with them. Thank them for their time, keep presentations to within their set time limits, and deliver written communications, like email, during reasonable hours.  

3. Be receptive to feedback.

As you’re working to improve your communication skills, ask your colleagues for feedback about areas you can further develop. Try incorporating their feedback into your next chat, brainstorming session, or video conference. 

4. Prioritize interpersonal skills. 

Improving interpersonal skills —or your ability to work with others—will feed into the way you communicate with your colleagues, managers, and more. Interpersonal skills have to do with teamwork, collaboration, emotional intelligence, and conflict resolution, and often go hand-in-hand with communicating.  

Written and visual communication tips

Writing and imagery share a lot in common in that you're using external mediums to share information with an audience. Use the tips below to help improve both of these communication types.

5. Be concise and specific.

Staying on message is key. Use the acronym BRIEF (background, reason, information, end, follow-up) to help guide your written or visual communication. It's important to keep your message clear and concise so your audience understands your point, and doesn't get lost in unnecessary details.  

6. Tailor your message to your audience.

Your communication should change based on your audience, similar to how you personalize an email based on who you're addressing it to. In that way, your writing or visuals should reflect your intended audience. Think about what they need to know and the best way to present the information.

7. Tell a story.

When you can, include stories in your written or visual materials. A story helps keep your audience engaged and makes it easier for people to relate to and grasp the topic.

8. Simplify and stay on message.

Proofread and eliminate anything that strays from your message. One of the best ways to improve communication is to work on creating concise and clear conversations, emails, and presentations that are error-free.

Verbal communication tips

Remember that verbal communication goes beyond just what you say to someone else. Use the tips below to improve your speaking and listening abilities.

9. Prepare what you’re going to say.

If you’re presenting an idea or having a meaningful talk with your supervisor, take some time to prepare what you’ll say. By organizing your thoughts, your conversation should be clearer and lead to a more productive interaction. 

10. Get rid of conversation fillers.

To aid in your conversational improvement, work to eliminate fillers like “um,” and “ah.” Start listening for these fillers so you can use them less and convey more confidence when you speak. Often these phrases are used to fill the silence, which is a natural part of conversation, so try to embrace the silence rather than fill it. 

11. Record yourself communicating.

If you need to deliver a presentation, practice it in advance and record yourself. Review the recording and look for places to improve, such as catching the conversational fillers we mentioned above or making better eye contact with your audience.  

12. Ask questions and summarize the other person's main points.

Part of being an active listener is asking relevant questions and repeating pieces of the conversation to show that you understand a point. Listening makes communication a two-way street, and asking questions is a big part of that.  

13. Be ready for different answers.

Listen without judgment. That’s the goal of every conversation, but especially if you hear responses that are unexpected or different than you anticipate. Listen to the person openly, be mindful of your body language, and don’t interrupt. 

14. Make sure you understand.

Before ending a conversation, take a moment to ask a few follow-up questions and then recap the conversation. You can finish by repeating what you've heard them say and confirming that you understand the next actionable steps.

Non-verbal communication

Lastly, your body communicates a lot . Use the tips below to become more mindful about your body language and other important aspects of non-verbal communication.

15. Work on your body language.

Body language comes up in a range of scenarios. When you're listening, try to avoid slouching, nod to show you hear the person, and think about your facial expressions. If you're speaking, make eye contact and use natural hand gestures.  

16. Be aware of your emotions.

How you're feeling can arise non-verbally. During a conversation, meeting, or presentation, stay present with your emotions and reflect on whether your body language—and even the loudness of your voice—are conveying what you want them to.    

17. Use empathy.

Consider the feelings of others as you communicate with them. Part of having a meaningful conversation or developing a meaningful presentation is being aware of others—bein empathetic, in other words. If you try to put yourself in their shoes, you can better understand what they need and communicate more effectively.  

Read more: What Are Job Skills and Why Do They Matter?

Further enhance your communication skills with Improving Communication Skills , part of the Achieving Personal and Professional Success Specialization from the University of Pennsylvania, or the Dynamic Public Speaking Specialization from the University of Washington. 

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Frequently asked questions (FAQ)

How does communication play a role in career development ‎.

One of the most essential workplace skills that a manager looks for when promoting from within is communication. Communication, coupled with problem-solving skills and time management, are the top three qualities hiring managers look for, according to TopResume [ 2 ].  ‎

How can you practice your communication skills?  ‎

Every conversation that you have can serve as practice. You can also ask to take on more communicative roles at work, like offering to lead a meeting or presenting the teams’ findings.  ‎

How does attitude play a role in communication? ‎

People listen and respond to coworkers or supervisors who have a fair, positive attitude. Try to stay upbeat, smile when you talk, and remove yourself from conversations that put others down.  ‎

Keep reading

Coursera staff.

Editorial Team

Coursera’s editorial team is comprised of highly experienced professional editors, writers, and fact...

This content has been made available for informational purposes only. Learners are advised to conduct additional research to ensure that courses and other credentials pursued meet their personal, professional, and financial goals.

Communication Skills MCQ Class 10 CBSE View and Download file 2021

Communication skills mcq class 10 cbse.

• is a non stop______________.

(A) paper                                (B) process                                            (C) programme                    (D) plan

2.  Communication is a part of ________ skills.

(A) soft                                   (B) hard                                                 (C) rough                               (D) short

3. The _______________ is the person who transmits the message.

(A) receiver                           (B) driver                                                (C) sender                              (D) cleaner

4. _____________ is the person who notices and decodes and attaches some meaning to a message. 

(A) receiver                           (B) driver                                               (C) sender                              (D) cleaner

5. Message is any signal that triggers the response of a _________

(A) receiver                           (B) driver                                               (C) sender                              (D) cleaner

6. The response to a sender’s message is called _________

(A) food bank                       (B) feedback                                         (C) food                                 (D) back  

7. ___________ context refers to the relationship between the sender and the receiver   

(A) social                               (B) physical                                          (C) cultural                            (D) chronological

8. ___________ context refers to the similarity of backgrounds between the sender and the receiver.

(A) physical                          (B) social                                               (C) chronological                  (D) cultural

9. _________ refers to all these factors that disrupt the communication.

(A) nonsense                          (B) noise                                                 (C) nowhere                          (D) nobody

10. Environmental barriers are the same as ______ noise.

A) physiological                   (B) psychological                                  (C) physical  (D) sociological

11. Our dress code is an example of _____________ communication.

(A) verbal                               (B) nonverbal                                       (C) written                             (D) spoken 

12. Communication strengthens _______ & ______________ relationship is an organization.

(A) employer-father             (B) employer-employer                     (C) mother-employer          (D) mother-child

13. _______________ communication includes tone of voice body language, facial expressions etc.

(A) non verbal                      (B) verbal                                              (C) letter                                (D) notice

14. When there is similarity   of background between the sender and the receives such as age, language nationality, religion, gender then this is called _____________ context.   

(A) social                                (B) cultural                                          (C) physical                          (D) dynamic

15. Letter, e-mail telephone are examples of __________

(A) message                          (B) feedback                                         (C) channel                            (D) encoding

16. Understanding __________different parts of speech forms the base of leaning grammar

(A) Five                                   (B) Eight                                                (C) Six                                    (D) Seven

17. It is of paramount importance that one need to construct a __________sentence in the day to day affairs

(A) Wrong                              (B) Correct                                            (C) Incorrect                         (D) Night

18.A__________way be defined as the name of a person place or thing  

(A) Verb                                  (B) Noun                                                (C) Pronoun                          (D) Adverb

19. According to hoben “communication is the _____ nituchange of thought or idea.

(A) Visual                              (B) Audio                                               (C) Verbal                             (D) Written

20. The person who transmits the message is called the ____ or

(A) Sender                             (B) Gives                                               (C) Taker                               (D) Receiver

21. Proper nouns always begin with ________letters

(A) Running                           (B) Capital                                            (C) Small                               (D) Numerical

22. ______________nouns require capitalization only if they start the sentence or are part of a title

(A) Common                         (B) Proper                                              (C) Abstract                          (D) Collective

23. Once the message is encoded in a desired format it is transferred through a medium called ______

(A) Channel                          (B) Medium                                          (C) Media                              (D) Way

24. The nouns which cannot be felt, seen or heard are called __________

(A) Common                        (B) Proper                                               (C) Abstract                          (D) Collective

25. The information which is transferred to the receiver has to be interpreted this process is called _____

(A) Encoding                         (B) Decoding                                         (C) Opening                          (D) Closing

26. All communication events have a _________.

(A) Resource                          (B) Source                                             (C) Start                                 (D) End

27. Personifications of  strength and violence are considered as  ________ gender. 

(A) masculine                       (B) Feminine                                         (C) common                         (D) Neuter

28. The message may be misinterpreted because of _____

(A) Barriers                          (B) Distortions                                      (C) Distractions                    (D) Noise

29. The environment in which the transmitter or receiver are should be ____

(A) Complex                         (B) Competent                                     (C) Complete                         (D) Compatible

30. A noun that dandies neither a male or a female is ___________gender  

(A) Masculine                       (B) Feminine                                         (C) Common                         (D) Neuter

31. Countries when referred to by names are also considered _____________

(A) Masculine                        (B) Feminine                                         (C) Common                        (D) Neuter

32.The Christian sign of the ____ is a gesture pertaining to religion and spirituality.

(A) Plus                                  (B) Minus                                              (C) Division                            (D) Cross

33. In oral communication there is a possibility of immediate _________

(A) Reaction                          (B) Response                                         (C) Refection                        (D) Reset

34. In oral communication the speaker can observe the listener’s _______ to what is being elated. 

(A) Reaction                          (B) Response                                        (C) Rejection                        (D) Reset

35. Nouns that end in “Y” but have a constant before “Y” form their plural by dropping “Y” and adding ___

(A) ves                                   (B) es                                                      (C) s                                         (D) ies

36. White talking to friends you do not pay attention to the skills of _____ Communication.

(A) Written                             (B) Oral                                                 (C) audio                               (D) visual

37. In oral presentation outside your organisation you must first give the audience a  ______ of your organization.

(A) Flash back                       (B) Background                                  (C) Front view                      (D) Forward view

38.  ‘A’ and ‘an’ are the ___________articles  

(A) Definite                            (B) Indefinite                                        (C) Particular                        (D) Specified

39. The _______ are used to present using overhead projectors.

(A) Acetate film transparent sheet                                                  (B) Paper sheets                  

(C) Polythene sheet                                                                             (D) Butter paper

40. Any word that adds more meaning to the noun is called an __________

(A) Adverb                            (B) Verb                                                  (C) Adjective                         (D) Noun

• A__________indicates the action done by the subject

(A) Verb                                 (B) Adverb                                            (C) Noun                               (D) Pronoun 

• A___________is a word which connects words phrases , clauses or sentences

(A) Preposition                      (B) Conjunction                                   (C) Interjection                    (D) Verb  

• During presentation using an OHP. One can read information line by line using an opaque sheet to cover the transparency with a view to minimize distraction. This technology is called _________

                (A) Positive disclosure                                                                         (B) Zero disclosure             

                (C) Negative disclosure                                                                       ( D) Progressive disclosure

• Another thing that you have to avoid is adding to OHP’s with a ________ during a talk.

(A) Chalk                              (B) Pencil                                                (C) Pen                                   (D) Marker

• It is important to consider proper _____ room where you are giving your presentation.

(A) Darkness                          (B) lighting                                            (C) Lightning                        (D) ventilation

• _____ Listening means learning through conversation

(A) Evaluative                      (B) Appreciative                                   (C) Dialogic                          (D) Empathetic   

• In _____ Listening the difference between the sounds is identified

(A) Discriminative              (B) Comprehension                             (C) Dialogic                           (D) Empathetic

• The ___________is an exclamation mark

(A) ?                                       (B) .                                                        (C) ,                                         (D) !

• Evaluative listening is also called _____

(A) Therapeutic                   (B) Evaluative                                      (C) Dialogic                           (D) Impathetic

• The___________is the action or description that occur in the sentence   

(A) Predicate                        (B) Subject                                            (C) Object                             (D) Complement

• The _____________speech is also called as reported speech

(A) Direct                                (B) Indirect                                           (C) Indefinite                        (D) Definite

• A positive statement (in a question tag) takes a ___________tag

(A) Negative                          (B) Positive                                           (C) Question                         (D) Answer

• Hearing is only an important component of ____

(A) Hearing                            (B) Listening                                         (C) Talking                            (D) Speaking

• In _____ Listening the main intention is to seek certain information which will be appreciated

(A) Empathetic                     (B) Appreciative                                  (C) Evaluative                      (D) Dialogic

• _____ Is an aggressive behavior and will most likely bring a negative response from the speaker.

(A) Interrupting   (B) Yawning                                         (C) Slapping                          (D) Dancing

• It is important to choose the right environment because it will help the listener focus & avoid ____

(A) Attrition                           (B) Distractions                                    (C) Disturbances                  (D) Noise

• Semantic market are the links between two ____

(A) Words                              (B) Phrases                                            (C) Clauses                            (D) Sentences

• _____ Customer not only returns to your organization for a second time but also tells about his satisfaction others.

(A) Unsatisfied                     (B) Impatient                                        (C) Satisfied                          (D) Patient

• Always ____ the customer for calling

(A) Slap                                 (B) Reprimand                                      (C) Thank                              (D) Never thank

• The technique of ____ should be mastered to handle displeased customers.

(A) BLAST                            (B) BLSAT                                            (C) BALST                            (D) None

• In __________verb the action passes from the subject an object

(A) Transitive                       (B) Un transitive                                  (C) Modal                             (D)Main

• __________refers to the time of action

(A) Tense                               (B) Transitive                                       (C) Intransitive                     (D) Main  verb

• Reading comprehension means understanding a ____ text. 

(A) Oral                                   (B) Written                                            (C) Usual                               (D) Audio  

• Reading  is a __________________ process.

(A) Encoding                        (B) Listening                                          (C) Decoding                         (D) Talking

• While making a slide, the number of words should be limited to a maximum of _______ per slide.

(A) 8                                       (B) 9                                                        (C) 10                                      (D) 11

• A group of related words that contain both a subject and predicate and that functions as part of a sentence is

(A) Sentence                         (B) Phrase                                              (C) Clause                              (D) Compound

• When we read shorter texts like research papers for specific detailed information we read slowly & with a lot of concentration ,this is called ____ reading. 

(A) Intensive                         (B) Extensive                                        (C) Detailed                          (D Short

• Most of our day-to-day reading it done _____

(A) Loudly                            (B) Extensively                                    (C) Intensively                      (D) Silently

• _____ is to relate the content to that previous and future learning of the subject

(A) Review                            (B) Reading                                           (C) Recalling                        (D) All

• ______ Is nothing but checking whether we have followed the earlier stages promptly and efficiently

(A) Review                             (B) Reading                                          (C) Recalling                         (D) All

• Different types of letters used for printing are called _______.

(A) Fonts                                (B) Fronts                                              (C) Both                                (D) None

• _______ is a technique that involves changing a text-matter so that it is similar to the main source.

(A) Note – taking                  (B) Paraphrasing                                (C) Summarizing                 (D) Precs writer

• Effective paraphrasing avoids the risk of ______

(A) Changing                        (B) Noting                                             (C) Copying                           (D) Plagiarism

• ____ Means linking words and phrases together so that the whole text is clear and readable.

(A) Cohesion                         (B) Joining                                             (C) Conjunctions                 (D) Junctions

• In the structure of the business letter what comes first.

(A) Reference                       (B) Date                                                 (C) Salutation                        (D) Heading

• In the writing of an apology letter, concentrate on 

(A) Problem                                                                                          (B) Compensation              

(C) Rectification of problem                                                            (D) Words 

• is the vital part of the letter which to as good as wishing the person.

(A) Salutation                       (B) Enclosure                                        (C) Subject                            (D) Reference

• People cannot interact with each other without ____

(A) Communication            (B) Transport                                        (C) Voice                               (D) Loudspeaker

• The language of the report should be _____

(A) Formality                         (B) Formal                                            (C) Casual                             (D) Loose

• A circular or notice may be issued by only _____ designated for the purpose      

(A) Peon                                (B) Clerk                                                (C) Typist                               (D) Officer

(A) If the tone of the voice and body language are negative the communication will pass.               

 (B) Semantic barriers mean that different words may have different meaning in different cultures. 

(C) Correct choice of channel is one of the main barriers to communication.

(1) TFT                                   (2)FTF                                                    (3)FFF                                    (4) TTT                 

• the semantic markers used to indicate the development of ideas or to list the ideas are :-

(A) Primarily                         (B) Secondly                                         (C) Finally                             (D) Consequently

(1) C, B, D                             (2) A, B, D                                             (3) A, C, D                              (4) A, B, C

• (A)difference in values and perceptions which may effect the interpretation of the message by the receiver is called ________ barrier,

(B) A tendency to judge, evahiate, approve or disapprove the views is called _________ barrier,

(1) Channel, environment

(2) Semantic, cultural

(3) Cultural, channel

(4) Environmental, channel

(A) Organization should not try to improve the communication system by getting feedback   .        

 (B) A climate of trust and openness removes organization barriers. 

(C) Organization should choose only one channel.  

(1) TFT                                  (2) TTT                                                  (3) FFF                                    (4) FT

(A) Use of a foreign language is a linguistic or ___________ barriers,                                    

(B) Multiple meaning of words can create ________ barriers,                                                 

(C) Lack of coordination between department causes ________ barriers,                                            

(1) Semantic, cultural, individual

(2) Noise, physical, individual

(3)  Cultural, semantic, organizational

(4) Channel, cultural, semantic

• A noun may be defined as the name of a _____________,___________or __________

(A) Building city, town         (B) Person, place or thing                 (C) Fruit, city, cat                 (D) Animal, city fruit 

• Countable nouns are those nouns which

(A) Cannot be counted    (B) Things that exist as separate and distinct individual unite    

(A) TF                                     (B) FT                                                     (C) FF                                     (D) TT

• Fill ups :-

(A) Right environment is important because it will help the listener focus on what he is listening and avoid ____

(B) When you are too ____ involved in listening you tend to hear what you want to hear & not what is actually said.

(1) Attractions, Emotionally                                                              (2) Distractions, Physically               

(3) Distractions, Emotionally                                                           (4) Attractions, Physically   

(A) The best first line of defense when you meet a difficult customer is ____ bring sympathetic to him.

(B) Tack ling a customer who is not satisfied with the treatment he has received needs ____ hearing.

(1) Anger, Impatient            (2) Listening, Patient                          (3) Reading, Doctor             (4) Patient, Listening 

• Articles in English may be classified are _________&________

(A) Specific                           (B) concrete                                          (C) Definite                           (D) Indefinite                       

(A) A,B                                  (B) B,C                                                   (C) C,D                                   (D) D,A

• Which of them is required as a skill while reading

(A) Ability to interpret         (B) Knowledge                                     (C) Reason for reading

(1) A                                       (2) B                                                       (3) C                                        (4) All

•  (A) Tomato , boy tree , man are plural

(B) Tomatoes, boys, trees, and men are plural

• The plural of hero is

(A) Heros                                (B) Heroes                                             (C) Actor                               (D) None

• Nouns that end in ‘f’ or ‘fe’ deop ‘f’/’fe’ and add_____________to form plural

                (A) ss                                      (B) s                                                        (C) es                                       (D) ves

(1) A, B                                  (2) B, C                                                   (3) D                                        (4) B, D

• True or false :-

(A) When we read a novel a comic strip a magazine it is extensive reading

(B) When we read an article in order to write a review an it you read it intensively

(1) TT                                     (2) FF                                                     (3) TF                                     (4) FT

• /F (Singular & Plural )

(A) Tax – tax                       

(B) Baby- babies                                                                                

(A) TT                                    (B) FF                                                     (C) TF                                     (D) FT

• (A) ________is used before ‘university’

(B) ________ is used before ‘hour’

(A) An, A                                (B) A, An                                                (C) The, A                             (D) An, The

(A) Pay attention to the appearance of the speaker instead of the subject.

(B) Jumping to conclusion at the beginning of the speech without waiting for the speaker to complete the communication he intends to pass is a quality of a good listener.

(1) TT                                     (2) TF                                                      (3) FF                                      (4) TT

(A) By focusing too much on the facts, the listener may miss the message that the speaker is intending to convey.

                (B) When the listener is intercepting that means he / she is a good listener.

                (1) TF                                     (2) TT                                                     (3) FF                                     (4) FT

(A) Your’s truly                   

(B) Yours truly                                                                                    

(A) FT                                     (B) TF                                                     (C) TT                                    (D) FF

• Plural of ‘I’ is ‘Me’ .
• Plural of ‘I’ is ‘We’ .

(1) TF                              (2) FT                                                     (C) TT                                    (D) FF

• ________ of these belong to the landed gentry.
• ________ of the boys could get the prize.

(1) Each, every                      (2) Each, either                                    (C) Every, each                    (D) Either, each

`               (A) ______ Can take a horse to the pond, but __________ can make it drink.

                (1) Someone, anyone                                                                                         (2) Someone, No one

                 (3) Anyone, someone                                                                                          (4) Anyone, No one

`               (A) ______ the manager __________ his subordinates failed in their duty.

                (1) Neither, either                                                                                                 (2) Neither, or

                (3) Either, or                                                                                                         (4) Either, nor

• Prior to note taking there is the aspect of ____ or ______.

(A) Listening                         (B) Writing                                            (C) Speaking                         (D)Reading

(1) A, B                                  (2) B, C                                                  (3) C, D                                   (4) D, A

• An effective strategy for note – taking includes an ___ and ____ approach.

(A) Inefficient, systematic (B) Inefficient, unsystematic           

(C) Efficient, unsystematic                                                                 (D) Efficient, systematic

• In making notes ______ and _____ are of outmost importance

(A) Clarity, organization  (B) Mistiness, organization

(C) Mistiness, unclarity                                                                       (D) Foggy, organization

(A) While writing business letters one should directly focus on the message to be told.

(B) Use old fashioned stuffy phrases and long sentences.

(1) TT                                      (2) TF                                                     (3) FF                                     (4) FT

• Usually the business letter is drafted in two styles.

(A) Blocked                          (B) Unblocked                                      (C) Semi-blocked

(1) A, B                                  (2) B, C                                                   (3) A, C                                   (4) None

• Points to be kept in mind while writing apology letters.

(A) Take full responsibility of the problem caused                       (B) Be dramatic while apologizing

(1) TF                                     (2) FT                                                     (3) FF                                     (4) TT

• Resume must include

(A) Your skill                        (B) Your aims goals                            (C) Your projects, researches

(1) A, B                                  (2) B, C                                                  (3) C, A                                   (4) All

(A) The main parts of an agenda are ____ and ___.

(1) Heading                             (2) Body                                                 (3) Both                                  (4) None

(A) Paraphrasing aims to shorten the length of a text.                 (B) Paraphrasing changes the meaning of the text 

(1) TF                                     (2) FT                                                      (3) FF                                      (4) TT

• Match the following :-

(a) A – 1, B – 2, C – 3, D – 4                                                              (b) A – 4, B – 2, C – 1, D – 3

(c) A – 3, B – 4, C – 2, D – 1                                                              (d) A – 2, B – 1, C – 4, D – 3              

• In business letters :-

(A) Signature is placed above the complimentary close

(B) Salutation is written after the address

(1) TT                                     (2) FF                                                     (3) TF                                      (4) FT

(A) A text book is read only for the pleasure of reading it.

(B) Reading is an encoding process of communication

(C) The intention of reading a medical report is to gain information.

(1) TFT                                  (2) TTT                                                  (3) FFF                                    (4) FTF

• Reading  for information may be both ____ and _____

(A) Internal, external         (B) Internal, outer                                (C) Inside, external              (D) Inner, outer

• Professional reading is done when you need to continue _______ and _____ to develop thinking skills

(A) Learning, studying       (B) Learning, speaking                       (C) Reading, speaking        (D) Speaking, listening

(A) When you invite any guest to a function you have to clearly write the time and Venue

(B) It is bad business etiquette to write any acceptance or declination of an invitation.

(1) TF                                     (2) FT                                                     (3) FF                                     (4) TT

• When we read aloud our concentration is divided between ____ and _____

(A) Listening                         (B) Hearing                                           (C) Reading                          (D) Speaking

(1) A, B                                  (2) B, C                                                   (3) C, D                                   (4) D, A

• In a job application.

(A) Write the name of the person who you are addressing in the salutation.

(B) Write the vacancy you are applying for in the subject.

(C) After your signature there is no need to write your full name clearly.

(1) TFT                                   (2) FTF                                                   (3) FFT                                   (4) TFF

(A) Abstract nouns cannot be seen, felt or heard                         

 (B) Common nouns identify the particular variety 

(C) Collective nouns take a plural verb

(1) FFFF                                 (2) TTT                                                   (3)TFF                                    (4) FTF                  

(1) A – 1, B – 2, C – 3          (2) A – 3, B – 1, C – 2                          (3) A – 2, B – 1, C – 3         (4) A – 1, B – 3, C – 2

• Arrange the steps in SQ3R technique

(1) Recall                               (2) Question                                          (3) Survey             (4) Reading           (5) Review

(A) 3 – 4 – 1 – 2 – 5            (B) 1 – 2 – 3 – 4 – 5                            (C) 5 – 1 – 2 – 3 – 4             (D) 3 – 2 – 4 – 1 – 5

(A) Professional reading is done when you need is continue learning and studying so that you develop your own thinking and skills

(B) Action reading is done when you do not need to do something concrete in the not too distant future after you have read.

(C) A reader can understand a text only when s / he actively uses his / her mental abilities

(1) TTT                                  (2) FFF                                                    (3) TFT                                  (4) FTF

(A) The resume should be official and not general.

(B) Never give a brief about your experience and skill in the levering letter of a job application. 

(C) You must always send your original documents in a resume as an enclosure.

(1) TTT                                  (2) FFF                                                    (3) TFF                                   (4) FTT

(A) The press release is written in first person                                

(B) List your jobs in a resume in reverse chronological order.

(C) The heading of the press release should be in one sentence.

(1) FTT                                  (2) TFT                                                  (3) FFF                                   (4) TTT

(A) In a press release the heading should not be written in capitals

(B) The heading should be long

(C) Put an exclamation at the end of the heading.

(1) TTT                                   (2) FFF                                                   (3) TFT                                  (4) FTF

In writing a complaint the following points should be kept in mind

(A) Always be sarcastic angry or threatening                                 (B) Write a long complaint letter     

(C) Send original documents

(1) TTT                                   (2) FFF                                                   (3) FTF                                   (4) TFT 

(1) TFT                                   (2) FTF                                                   (3) FFT                                   (4) TFF

• Match of the following :-

(a) A – 1, B – 2, C – 3                                                                         (b) A – 2, B – 3, C – 1        

(c) A – 3, B – 1, C – 2                                                                          (d) A – 3, B – 2, C – 1

(c) A – 3, B – 1, C – 2                                                                          (d) A – 2, B – 1, C – 3

In order to improve hastening skills :-

(A) We should not maintain eye contact

(B) We should be emotionally involved

(C) Avoid distractions

(1) TTT                                   (2) FFT                                                   (3) TFT                                  (4) FFF  

(a) A – 1, B – 2, C – 3                                                                          (b) A – 2, B – 3, C – 1        

(c) A – 3, B – 1, C – 2                                                                         (d) A – 1, B – 3, C – 2

(A) Semantic markers like it is worth noting is used to indicate the relative importance of different items.

(B) For illustrations and examples semantic markers like primarily secondly are used  

(C) To express a time relationship we use- so, thus, hence.

(1) TTT                                  (2) FFF                                                   (3) FTF                                    (4) TFF

• (A) A ____ & _____ Listening is the best answer to satisfy even the most short tempered customer

(B) We should always ____ the customer for calling & complaining.

(1) Passive, impatient, slap                                                                 (B) Patient, active, thank

(3) Impatient, passive, thank                                                            (D) Passive, active, thank

(a) A – 1, B – 2, C – 3                                                                          (b) A – 2, B – 1, C – 3         

(A) Concentration requires willingness and practice

(B) While listening to a speaker you can involve yourself in multi tasks.

(C) Practicing active listening helps to develop concentration.

(1) TFT                                  (2) FFF                                                   (3) TTT                                  (4) FFT

(A) While listening we should not let our mind wander, so we should avoid ____.

(B) We should focus on _____ not on the delivery style of the speaker.

(C) In order to remain objective & open – minded we should avoid ____ involvement.

(1) Emotional, distractions, content                                  (2) Distractions, content, emotional

(3) Content, distractions, emotional                                                (4) Distracts, emotional, content

• Arrange the steps involved in listening

(A) Giving meaning to the data                                        (B) Reconstructing                              (C) Processing the data                                                                      

(1) A – B – C                        (2) B – C – A                         (3) C – B – A                         (4) B – A – C 

•  When you receive a telephone call

(A) Be prepared have a pen, notepad

                (B) Do not answer the phone quickly

                (C) Do not give the call your full attention.

                (1) TTT                                  (2) FFF                                    (3) TFF                                   (D) FTT

• During a telephone conversation

(A) Do not answer promptly

                (B) Be alert

                (C) Be natural

                (1) TTT                                  (2) FFF                                   (3) TFF                                    (D) FTT

• During a telephone communication

(A) Be expressive

                (B) Be distinct

                (C) Do not be pleasant

                (1) TTT                                   (2) TTF                                  (3) FFF                                   (D) FTT

(A) Leave the caller on hold                                              (B) Be courteous

(C) Transfer the call always do not handle is yourself

(1) TTF                                  (2) TTT                                  (3) FFF                                    (D) FTF

•  T/F:- when you dial a number and some one picks up the phone at the other end.

(A) Ask the person who picks up the phone that who is at the other end of the telephone.

                (B) Do not give your identity

                (C) Speek directly is the person without knowing who he is

                 (1) TFF                                   (2) TTT                                  (3) FFF                                   (D) FTF

Check the steps in oral presentation.

(1) ________       (2) _________ (3) Description of methods & results

(4) Conclusions: suggestion & a summary: (5) _________

(A) Introduction, background, question 

                 (B) Background, introduction, question 

                (C) Introduction, communication, question

                (D) Background, communication, answer

• T/F uses of overhead projector –

(A) Helps speaker have eye contact with the audience.

                (B) Provides different access to the presenter

                (C) Helps to focus audience attention  

                (1) FTF                                    (2) TFT                                  (3) TTT                                  (D) FFF

• True or False

(A) The best policy is to ask for identify of the person or the other end first before announcing your identity

                (B) Never leave a caller or hold

                (C) Use simple language, avoid slang technical ferns.

                (1) TFT                                   (2) FTT                                  (3) TTT                                  (D) FFF

(A) By using a dissolve unit and two slide projectors it is possible to create a transition fade in and out effect

                (B) Slide are more effective in well-lit-room.

                (C) Audiences consider slides as more professional.

                 (1) TFT                                  (2) FFF                                   (3) TTT                                  (D) FTF

(a) 1 – A, 2 – B, 3 – C                                                                          (b) 1 – B, 2 – C, 3 – A        

(c) 1 – B, 2 – A, 3 – C                                                                         (d) 1 – C, 2 – B, 3 – A

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NCERT Books and Solutions for all classes

MCQs For NCERT Class 10 Information Technology Chapter 1 Communication Skills-II

Please refer to the MCQ Questions for Class 10 Information Technology Chapter 1 Communication Skills-II with Answers. The following Communication Skills-II Class 10 Information Technology MCQ Questions have been designed based on the current academic year syllabus and examination guidelines for Class 10. Our faculty has designed MCQ Questions for Class 10 Information Technology with Answers for all chapters as per your NCERT Class 10 Information Technology book.

Communication Skills-II Class 10 MCQ Questions with Answers

Please see below Communication Skills-II Class 10 Information Technology MCQ Questions , solve the questions and compare your answers with the solutions provided below.

Question. A ______________ is used to transfer the message. (a) Change (b) Channel (c) Receiver (d) Listener

Question. Raising a hand to greet or say goodbye is an example of ______ (a) Non-verbal communication (b) Verbal communication (c) Written communication (d) None of the above

Question. _________ is one of the most effective and commonly used way of communicating. (a) Reading (b) Writing (c) Speaking (d) Listening

Question. Non-Verbal Communication includes ______ (a) Gestures (b) Expressions (c) Body Language (d) All of the above

Question. We can show our happiness or sadness to others by our ____ (a) Facial Expressions (b) Postures (c) Touch (d) None of the above

Question. The ___________ conveys the message to the sender in the form of feedback to complete the communication cycle. (a) Sender (b) Environment (c) Receiver (d) Circumstances

Question. Biting nails shows _______ (a) Happiness (b) Angerness (c) Nervousness (d) Confidence

Question. Simran is going to speak in morning assembly in her school. Which of the following points she should focus during her speech. (a) She should not repeat the same sentences. (b) She should be confident. (c) Maintain eye contact, stand straight and be attentive (d) All of the above

Question. Feedback given by the receiver is ______ (a) always positive  (b) always negative (c) positive or negative (d) None of the above

Question. ____________ is the final component in the process of communication cycle. (a) Answer (b) Data (c) Information (d) Feedback

Question. What are the types of words we should use for verbal communication? (a) Acronyms (b) Simple (c) Technical (d) Jargons

Question. Which of these is a positive (good) facial expression? (a) Frowning while concentrating (b) Maintaining eye contact (c) Smiling continuously (d) Rolling up your eyes

Question. Classroom teaching is an example of ______ (a) Written Communication (b) Verbal Communication (c) Non – Verbal Communication (d) None of the above

Question. What does an upright (straight) body posture convey or show? (a) Pride (b) Professionalism (c) Confidence (d) Humility

Question. Talking fast may show ____ (a) Happiness (b) Excitement (c) Nervousness (d) All of the above

Question. ______ is the exchange of information or messages without using any spoken or written wor(d) (a) Non-verbal communication (b) Verbal communication (c) Written communication (d) None of the above

Question. Basic principles of professional communication skills can be abbreviated as _______________ (a) 7 Cs (b) 7 Ss (c) 7 Ns (d) 7 Fs

Question. Which of the following are barriers of effective communication? (a) Physical and Organizational (b) Interpersonal (c) Linguistic (d) All of the above

Question. Which of the following is an example of oral communication? (a) Newspapers (b) Letters (c) Phone call (d) E-mail

Question. Text messages are often _________ effective than face-to-face communication (a) more (b) less (c) very (d) None of the above

Question. When we greet someone by raising/waving hand, then we are communicating by non verbal method using ___________ (a) Eye contact (b) Expressions (c) Gestures (d) None of the above

Question. A sender sends information, the receiver provides _____ on the received message. (a) data (b) information (c) feedback (d) None of the above

Question. Which of the following is not the feature of feedback? (a) It improves performance (b) It improves relationship (c) It helps to plan better and develop improved products and services (d) None of the above

Question. Which of these are examples of positive feedback? (a) Excellent, your work has improve(d) (b) I didn’t noticed your dedication towards the project. (c) You are always doing it the wrong way. (d) All of the above

Question. Which of these are examples of negative feedback? (a) I hate to tell you this but your drawing skills are poor. (b) You can surely improve your drawing. (c) This is a good drawing but you can do better. (d) None of the above

Question. A good feedback is always _____ (a) Specific (b) Helpful (c) Kind (d) All of the above

Question. Which of the following is not a non-verbal communication? (a) Gestures or Body Language (b) Posture (c) Poster (d) Facial Expressions

Question. Which of the following punctuation mark is used at the end of a word or a sentence to indicate a strong feeling? (a) Exclamation mark (b) Comma (c) Question mark (d) Full stop

Question. When we communicate verbally, we should use ___________________ (a) difficult words (b) simple words (c) confusing words (d) abbreviations

Question. Which of the following is a positive feedback? (a) You take really long to reply to e-mails! (b) You are not working hard (c) You keep forgetting to smile at the hotel guests when you talk to them. (d) You have done a great job

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10 Good Communication Skills In The Workplace (Guide 2024)

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Introduction

Effective communication skills are essential in the modern workplace, regardless of your job level or industry. The ability to communicate information clearly, concisely and with impact can make the difference between success and failure.

In this comprehensive guide, we’ll explore 10 key communication skills that can help you excel in your career. We’ll also discuss why communication skills are so important, the different types of communication, and how to highlight your communication abilities on your CV and in job interviews.

Why Communication Skills Are Important in the Workplace

Communication is one of the most sought-after skills by employers today. Strong communication abilities allow you to:

• Convey information, instructions and ideas effectively
• Build positive relationships with colleagues, managers and clients
• Collaborate productively on projects and solve problems efficiently
• Negotiate, persuade and influence others
• Provide excellent customer service
• Advance your career through effective self-promotion

When communication breaks down in the workplace, it can lead to misunderstandings, reduced productivity, low morale and even conflict. That’s why honing your communication skills is so crucial, no matter what your role or industry.

The 4 Types of Communication Skills

Effective communication is multi-faceted, involving a range of verbal, nonverbal, written and visual skills. The four main types of communication skills are:

Mastering each of these four communication skill types is essential for thriving in the modern workplace.

10 Good Communication Skills Examples for 2024

Here are 10 key communication skills that can help you excel in your career:

Developing these 10 communication skills takes time and practice, but the payoff can be significant for your career success. Regularly assess your communication strengths and weaknesses, and seek out opportunities to improve.

Which Jobs Require Strong Communication Skills?

Communication skills are crucial in virtually every job and industry. Some roles where excellent communication abilities are particularly important include:

• Customer service and sales positions
• Management and leadership roles
• Consultancy and advisory roles
• Public relations and marketing roles
• Teaching, training and coaching roles
• Creative roles like writing, journalism and public speaking

Even for highly technical or specialized jobs, the ability to communicate complex information in a clear and engaging way is invaluable. Strong communication skills can help you excel in your current role and open doors to new career opportunities.

Emphasizing Communication Skills on Your CV and in Interviews

When applying for jobs, it’s important to highlight your communication skills throughout your CV and in job interviews. Here are some tips:

On Your CV:

• Include communication-focused achievements and responsibilities in your work history
• Showcase written communication skills through well-structured, error-free writing
• List relevant communication-related skills and training (e.g. public speaking, negotiation, active listening)
• Provide examples of how you’ve used communication skills to benefit your employer

In Interviews:

• Prepare examples of times you’ve demonstrated strong communication abilities
• Use confident, clear and friendly body language and tone of voice
• Listen carefully to questions and respond concisely and directly
• Ask thoughtful questions that show your engagement and communication skills
• Emphasize your ability to communicate effectively with diverse stakeholders

By emphasizing your communication prowess, you can demonstrate to employers that you have the essential skills to succeed in the role and contribute to the organization.

Effective communication skills are vital for career success in the modern workplace. By mastering the 10 communication skills outlined in this guide – including emotional intelligence, clarity, friendliness, confidence, empathy and more – you can set yourself up for professional advancement.

Remember that communication is a multi-faceted skill that can always be improved through regular practice and self-reflection. Consider taking a career test or psychometric test to better understand your communication strengths and development areas.

With commitment and the right strategies, you can become an exceptional communicator and unlock new opportunities for growth and success in your career.

May 17, 2024

10 Student Skills for Effective Learning in Class 12​

Time management​.

​Balancing academics, extracurricular activities, and personal life requires effective time management skills. Students should learn to allocate time efficiently for studying, assignments, projects, and revision.​

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Organization​

​Keeping track of assignments, deadlines, and study materials is crucial. Encourage students to maintain an organized system for their notes, textbooks, and study materials to avoid confusion and save time.​

Active Listening​

​Actively listening during lectures and class discussions helps students grasp concepts more effectively. Encourage them to engage with the material by asking questions and seeking clarification when needed.​

Note-Taking​

​Teaching students effective note-taking techniques can enhance their comprehension and retention of information. Encourage them to develop their own shorthand and annotation methods to capture key points during lectures.​

Critical Thinking​

​Encourage students to analyze information critically, evaluate arguments, and draw logical conclusions. Critical thinking skills are essential for understanding complex concepts and solving problems effectively.​

Effective Communication​

​Strong communication skills are essential for expressing ideas clearly and articulating thoughts during class discussions, presentations, and written assignments. Encourage students to practice effective communication both verbally and in writing.​

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Self-discipline​.

​Developing self-discipline is crucial for staying focused and motivated throughout the academic year. Encourage students to set goals, create study schedules, and stick to them consistently.​

Collaboration​

​Encourage collaborative learning experiences such as group projects, peer tutoring, and study groups. Working with peers allows students to share ideas, learn from each other, and gain different perspectives on the material.​

Resilience​

​Academic success often requires perseverance in the face of setbacks and challenges. Encourage students to develop resilience by viewing failures as opportunities for growth, seeking support when needed, and maintaining a positive attitude towards learning.​

Problem-Solving​

​Encourage students to approach challenges with a problem-solving mindset. Teach them strategies for breaking down complex problems, identifying potential solutions, and evaluating the best course of action.​

Thanks For Reading!

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Important Questions and Notes

Communication Skills Class 10 Quiz-1

Welcome to your Communication Skills Class 10 Quiz-1

Time is Up!

8 thoughts on “Communication Skills Class 10 Quiz-1”

very easy i like this test

Yes you are right

Easy for exams preparation

Amazing questions but too easy test

I Like this test very much very easier way to attempt in board exam

I like this test

Ya I like this test 😌

Yo liked this test.Very easy. can you make this test more harder for a better preparation. Thank you.

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