customer service presentation

A quick note about our cookies

We use cookies so we can give you the best website experience possible and to provide us with anonymous data so we can improve our marketing efforts. Read our cookie policy and privacy policy.

Login to your account

New here? Sign up in seconds!

Use social account

Or login with an email

Create an account

Already have an account? Login here

Or sign up with an email

We’re uploading new templates every week

We’d like to send you infrequent emails with brief updates to let you know of the latest free templates. Is that okay?

Reset your Password

Please enter the email you registered with and we will send you a link to reset your password!

Check your email!

We’ve just sent you a link to
 . Please follow instructions from our email.

• Most Popular Templates
• Corporate & Business Models
• Data (Tables, Graphs & Charts)
• Organization & Planning
• Text Slides
• Our Presentation Services

Get your own design team

Tailored packages for corporates & teams

Customer Service Training PowerPoint Template

Number of slides: 10

Customer service involves the interaction between a customer and a representative from the company. Whether it is before, during, or after the purchase, the goal is to meet the needs and desires of the customer. And this is not easy task. For that reason, customer service agents should be in constant training to develop their empathy, assertiveness and other important skills. This PowerPoint template will help you present your customer service training, address the skills of a good customer service rep, and detail the best approach to resolve conflicts.

• About this template
• How to edit
• Custom Design Services

Customer Service PowerPoint Slides

Customer service overview slide.

Use this opening slide to list each module of your customer service training. Or establish the concepts your staff will learn. For example, you can name the skills your customer service reps will acquire during this training such as clear communication, conflict resolution, depersonalization, assertiveness, etc.

Conflict Resolution Roadmap

Customer service reps face conflicts every day. Sometimes it’s a product that doesn’t meet the expectations of a client, other times there are problems during the buying journey and customers need guidance. For that reason, conflict resolution techniques are a must in customer service training. The linear five step roadmap will help you in this part of the training.

Customer Service Skills

The best thing about this template is that it comes with creative slides, one different from the other, to make an engaging presentation. You’ll find icons, circle charts, boxes, bar charts, and more visual elements to address topics like empathy, listening skills, positive attitude, responsibility, and other useful skills for customer service reps.

The face of the business

In many cases, the first touchpoint between the company and its clients is the customer service area. For this reason, businesses need qualified professionals in these positions.

Customer personality types

The best customer service agents adjust to the personality of the client. So, make sure to teach how to identify personality traits in clients and how to work with them.

Customer service training template

This is a colorful, business-like template with the right balance of images and text to deliver an excellent presentation.

FIND OUT MORE ABOUT OUR CUSTOM DESIGN SERVICES

Todd Speranzo

VP of Marketing at Avella

"24Slides helps us get PowerPoints on-brand, and improve overall design in a timeframe that is often “overnight”. Leveraging the time zone change and their deep understanding of PowerPoint, our Marketing team has a partner in 24Slides that allows us to focus purely on slide content, leaving all of the design work to 24Slides."

Gretchen Ponts

Strata Research

"The key to the success with working with 24Slides has been the designers’ ability to revamp basic information on a slide into a dynamic yet clean and clear visual presentation coupled with the speed in which they do so. We do not work in an environment where time is on our side and the visual presentation is everything. In those regards, 24Slides has been invaluable."

"After training and testing, 24Slides quickly learnt how to implement our CVI, deliver at a high quality and provide a dedicated design team that always tries to accommodate our wishes in terms of design and deadlines."

What's included in Keynote Template?

I want this template customized class="mobile-none"for my needs!

69 beautifully designed slides 67 icons included PowerPoint and Keynote ready 16:9 full HD class="mobile-none"resolution

Check out other similar templates

Presentation Business Icons

Management Strategy PowerPoint Template

Mobile Sales Slides Template

Pitch Deck Presentation Templates

• Google Slides Presentation Design
• Pitch Deck Design
• Powerpoint Redesign
• Other Design Services

• Business Slides
• Design Tips

How to create an effective customer service presentation (+design tips)

Customer service is one of the most crucial elements of any business. You can have the best product or offer the lowest price, but if your customer service is subpar, it will be challenging to develop and thrive in a competitive landscape. On the other hand, excellent customer service can enhance your brand’s reputation, keep current clients happy, and help attract new ones through referrals.

This is where customer service training becomes a key strategy. And what better way to walk your team members through their responsibilities than with a customer service PowerPoint presentation? Let’s now break down the importance of this type of presentation and how it can help set your business up for success.

What’s a customer service training presentation?

Customer service PPT is a means of educating employees on the principles and best practices of effective customer service. It usually includes slides and visuals that explain how to handle difficult situations or client questions through calls, emails, or face-to-face interactions and explain the importance of good customer service.

Benefits of a customer experience presentation

A thorough understanding of client service expectations and guidelines can set your business up for success in various ways, including:

• More qualified customer support agents

The main purpose of customer service presentations is to train staff members who will be providing service to clients. When properly trained, your employees can complete their responsibilities to company standards and deliver exceptional service to your clients.

• Effective service for your clients

If a customer has a problem and needs someone to listen and help resolve it, but your support team lacks customer service training, it can lead to various issues, including losing them as a customer. On the contrary, when clients receive quality service from your employees across all channels, they feel valued and are more likely to come back or recommend your product or service to someone else.

• Improved brand reputation

Reviews from customers, whether on Facebook, TikTok, Twitter, Google, or sites like Sitejabber and Trustpilot, can have both a positive and a negative impact on your business. That’s why putting your customers first and providing excellent service to them can help build a strong reputation and establish your company as an industry leader.

What to put in your presentation on customer service

According to top experts at our PowerPoint design company , your slides have to touch upon the following topics:

• Conflict resolution best practices
• Product/service knowledge
• Communication styles
• Most common customer issues
• Reasons for customer complaints
• Understanding who has authority for specific tasks
• Approaches to building relationships with clients
• Ways to measure success

Here are some key components of a well-crafted PPT presentation on customer service:

• Introduction: An explanation of why customer service is important and how it affects the business.
• Company values & mission: How customer service connects with what the company believes in and aims to achieve.
• Customer service standards: Guidelines on how employees should act when interacting with customers.
• Communication skills: Tips and techniques for effective verbal and non-verbal communication.
• Customer experience: Ways to improve customer service quality and go beyond what they expect.
• Problem-solving: Top methods for resolving clients’ issues and dealing with common complaints.
• Role-playing scenarios: Examples and role-playing activities to help employees practice and get better at customer service.
• Performance metrics: Ways to measure customer service performance and why reacting to feedback is essential.
• Q&A session: An opportunity for employees to ask questions and discuss their concerns or uncertainties.

Now that you know the fundamentals, let’s move on to the top tips for creating an effective PowerPoint customer service presentation.

Expert tips to make your client service presentation more engaging

Creating an engaging presentation on customer services is not easy. If you want your employees to be interested and willing to do what you ask them to, you have to prepare your presentation very carefully and learn how to deliver it in the best way possible. The tips below will help you create slides that catch and hold your employees’ interest so they can engage with the material more effectively and retain the key information faster.

1. Start with a strong opening

This can be anything from a relevant story, statistic, question, or captivating anecdote. Remember, your goal is to hook the audience right from the start.

2. Keep your presentation simple and clear

Organize your thoughts logically, with an introduction, key points, and a solid conclusion. Avoid cluttered slides and complex jargon. Each slide should convey one main idea.

3. Select a consistent color palette and design structure

These should complement your message and branding, not compete with it. Ensure readability by harmonizing colors and employing suitable design elements to emphasize important content.

4. Keep your content concise

You can utilize bullet points, bold text, short phrases, or keywords to convey your message. However, avoid long paragraphs or any unnecessary data on slides.

5. Use visuals

Where appropriate, incorporate engaging images and informative charts to visually represent data and concepts. Remember, visual aids can make complex information more digestible and your presentation more interesting.

6. Include real-life examples

These can be case studies, customer stories, or any other examples your employees can relate to. This way, you’ll make your presentation easier to understand.

7. Engage your audience

Incorporate interactive elements like polls into your presentation. This way, you’ll encourage participation and keep your employees engaged.

8. End with a strong conclusion

Summarize the main points and give the audience a clear call to action. You can also add a memorable closing statement or a quote to reinforce your message.

9. Prepare handouts or resources

Provide handouts, cheat sheets, or additional resources for your employees to take away. This will offer reference material and help them further retain the information presented.

10. Polish your presentation

As the presentation day approaches, give your slides a final look. Review your talking points and make any final tweaks.

• Choose a sans-serif font, such as Helvetica or Arial. Fonts like Palatino and Times New Roman can be harder to read at times.
• Never use a font size of less than 24 points.
• All your headlines should have the same font.
• Use bold and different sizes of fonts for subheadings and captions.
• Every screen should have a clear label. For the title, choose a larger font (35–45 points) or a different color.
• Don’t use more than four fonts in your presentation.
• Choose larger fonts to indicate importance.
• Use different sizes, colors, and styles (e.g., bold) for impact.
• Don’t use too many punctuation marks.
• Avoid italicized fonts and long sentences.
• Refrain from using all caps (except for titles).
• Add a maximum of 6-8 words per line.
• Use the 6 x 6 Rule: one thought or 6 words per line and 6 lines per slide max.
• Either use light text on a dark background or dark text on a light background. However, light backgrounds are preferable.
• Put page numbers and other repeating elements in the same location on each slide.
• Don’t put too many colors on one screen.
• Use no more than four different colors on a single chart.
• Check colors on a projection screen before the presentation, as they can project differently than on your monitor.

Design and graphical elements

• Before designing your presentation, look for customer service presentation ideas online.
• Standardize styles, positions, and colors.
• Keep the details to a minimum and only include essential information.
• Use colors that complement and contrast.
• Keep the presentation background consistent.
• Use a single style for bullets throughout the slide.
• Use one or two large images instead of lots of small ones.
• Make all images the same size when appropriate.
• Arrange images horizontally or vertically.
• Use the same border for all slides.
• Keep the design uncluttered. Leave empty space around graphical images and text.
• Use quality clipart that relates to the slide’s topic.
• Use graphical images of the same style throughout the presentation.
• Use image repetition to reinforce the message.

Remember, a great customer service presentation comprises relevant information, product knowledge, and company-specific employee guidelines, so plan carefully.

If you require professional assistance with your customer service slides, the certified design experts at SlidePeak are here to help. Our dedicated team can tailor a fully editable customer service PowerPoint template for your company and employees so you can easily customize and update it as needed. Google Slides design experts are also available!

All initial consultations are free of charge and confidential, with no obligation to continue. Call now or fill out our online form, and we’ll get back to you in under 15 minutes!

• Presenting techniques
• 50 tips on how to improve PowerPoint presentations in 2022-2023 [Updated]
• How to present a research paper in PPT: best practices
• Present financial information visually in PowerPoint to drive results
• Keynote VS PowerPoint

Customer Service Strategy

What do you think of this template.

Product details

A customer service strategy is a plan that covers how the company will interact with its customers. A comprehensive strategy includes elements such as hiring the right customer service representatives, providing customer-facing employees with proper training, implementing loyalty plans and using conflict resolution tactics.

In order to be successful, a customer service strategy needs to be implemented in every area of the organization. It cannot just be a part of the customer-facing teams. Instead, customer service strategy needs to come from the top down and align with the overall vision, mission and values of an organization.

The customer service strategy definition also includes having concrete goals. When creating your customer service strategy, think about what you want to achieve. For example, do you want to create a customer service strategy that increases revenue by upselling products, or do you want to reduce expenses by making customer service processes more efficient? Once you have an understanding of the goals of your strategy, you can put tactical plans and programs into effect.

A successful customer service strategy focuses on the needs of the consumer. Instead of guessing what the customers want, organizations need to conduct need-focused assessments through market research, focus groups, satisfaction surveys and customer comment cards. This way, organizations can have a data-centric idea of what their customers need from them.

A customer service strategy should include metrics that help the company to define success. This way, the team can measure progress during the course of the year to see how well they are meeting the goals of their customer service strategy. Metrics can include ratings on online review platforms, comments on customer cards or results for specific surveys completed.

Increase your loyal customer base and stay ahead of the competition with an effective customer service strategy. Our ready-made customer service strategy presentation template helps create a customer-oriented service strategy presentation that focuses on customer service and how to develop one. The first slide with its infographic content highlights 6 follow-through customer service strategies to improve customer service and beat the competition. Step-wise development of an impactful customer service strategy is illustrated with the infographic in the second slide.

As illustrated with the infographics in the third and fourth slides, the customer service strategy template emphasizes 24/7 availability and accessibility of customer service support to customers. Ideal for strategic planners, sales managers, startups, business analysts, operation managers, etc.  The template is 100% editable and customizable as per your requirements. You can modify color, text, resize icons and shapes to suit your preference.

This template will be primarily useful for marketers and sales managers when building a sales strategy and promoting a product to new markets. Also, this template can be used by company leaders when preparing their company development strategy.

This template can also be used by startups when preparing a presentation for an investor meeting. University professors can use the slides in this template to prepare their courses on effective sales and product promotion.

The customer service strategy template consists of attractive and engaging infographics to capture your audience’s attention from beginning to the end, and express more in less time. This template has all the tools you need to build a professional and modern presentation. The Customer Service Strategy template will be a worthy addition to your collection of professional presentations.

Related Products

Problem Statement

Sales Targets

Hero's Journey

Brand Equity Model

Handshake Clipart

ADKAR Change Management

New Hire Orientation

Buyer Persona

Diffusion of Innovation Model

Crowdsourcing Model

You dont have access, please change your membership plan., great you're all signed up..., verify your account.

PowerSlides.com will email you template files that you've chosen to dowload.

Please make sure you've provided a valid email address! Sometimes, our emails can end up in your Promotions/Spam folder.

Simply, verify your account by clicking on the link in your email.

Newly Launched - AI Presentation Maker

• Customer Service
• Powerpoint Templates

AI PPT Maker

Design Services

Business PPTs

Business Plan

Introduction PPT

Self Introduction

Startup Business Plan

Cyber Security

Digital Marketing

Project Management

Product Management

Artificial Intelligence

Target Market

Communication

Supply Chain

Google Slides

Research Services

All Categories

Customer Service PowerPoint Templates

DISPLAYING: 60 of 451 Items

• You're currently reading page 1

Customer Journey Framework Steps Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer journey framework steps ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, framework steps, business, management, location.

Acquired Customer Relationship Ppt PowerPoint Presentation Complete Deck With Slides

This is a acquired customer relationship ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer planning, communication, business, marketing, network.

Customer Feedback Ppt PowerPoint Presentation Portfolio Samples

This is a customer feedback ppt powerpoint presentation portfolio samples. This is a four stage process. The stages in this process are happy clients, customer complaints received, complaints resolved, working hours towards customer.

Customer Journey Nurturing Support And Loyalty Ppt PowerPoint Presentation Infographic Template Visual Aids

This is a customer journey nurturing support and loyalty ppt powerpoint presentation infographic template visual aids. This is a seven stage process. The stages in this process are customer relationship management, customer retention strategy, customer acquisition strategy.

Customer Success Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer success ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, success, teamwork, communication, people.

Customer Relationship Management Strategies Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer relationship management strategies ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer relationship, management, strategy, business, communication, planning.

Customer Loyalty Lifecycle Ppt PowerPoint Presentation Picture

This is a customer loyalty lifecycle ppt powerpoint presentation picture. This is a six stage process. The stages in this process are attract, engage, grow, reward, loyalty.

Customer Lead Management Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer lead management ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer service, management, icon, strategy, business.

Triangle With Icons For Target Market Analysis Ppt Powerpoint Presentation Summary Templates

This is a triangle with icons for target market analysis ppt powerpoint presentation summary templates. This is a three stage process. The stages in this process are customer targeting, consumer targeting, client targeting.

Customer Acquisition Strategies Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer acquisition strategies ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, acquisition, strategies, technology, computer.

Customer Service Review Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer service review ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, service, review, satisfaction, business.

Customer Satisfaction Survey Feedback Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer satisfaction survey feedback ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, satisfaction, survey, feedback, smiley.

NPS Tracker Ppt PowerPoint Presentation Complete Deck With Slides

This is a nps tracker ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are business, marketing, planning, strategy, management.

Idea Bulb For Good Customer Service Ideas Powerpoint Slides Templates

This is a idea bulb for good customer service ideas powerpoint slides templates. This is a six stage process. The stages in this process are business, marketing, idea bulb, icons, light bulb, concept and shapes.

Customer Relationship Management Process And Dashboard PPT PowerPoint Presentation Complete Deck With Slides

This is a customer relationship management process and dashboard ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are sales, service, strategy, revenue, customer service.

Customer Experience Organizational Structure Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer experience organizational structure ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer experience, business, management, planning, strategy.

Customer Retention And Loyalty Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer retention and loyalty ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, retention, loyalty, business, marketing.

Products And Services Offered By The Company Ppt PowerPoint Presentation Portfolio

This is a products and services offered by the company ppt powerpoint presentation portfolio. This is a five stage process. The stages in this process are Product Service 1, Our Products.

Customer Segmentation And Positioning Layout Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer segmentation and positioning layout ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer segmentation, management, strategy, analysis, business.

Customer Support Funnel Powerpoint Slide Show

This is a customer support funnel powerpoint slide show. This is a five stage process. The stages in this process are funnel, business, process, marketing, strategy.

Customer Satisfaction And Performance Metrics Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer satisfaction and performance metrics ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, service, marketing, planning, strategy.

Master Thesis Defense Structure Ppt PowerPoint Presentation Complete Deck With Slides

This is a master thesis defense structure ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are master thesis, business, person, presentation, structure.

Customer Loyalty Lifecycle Program Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer loyalty lifecycle program ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, loyalty, lifecycle, program, business.

Our Services Ppt PowerPoint Presentation File Slide

This is a our services ppt powerpoint presentation file slide. This is a five stage process. The stages in this process are consulting, strategy, technology, digital, operations.

Key Performance Indicators Template 1 Ppt PowerPoint Presentation Portfolio

This is a key performance indicators template 1 ppt powerpoint presentation portfolio. This is a five stage process. The stages in this process are sales outstanding, cost of goods sold, promoter score, retention rate, active customers.

Customer Feedback Ppt PowerPoint Presentation File Guide

This is a customer feedback ppt powerpoint presentation file guide. This is a four stage process. The stages in this process are happy, clients, customer complaints received, complaints, resolved, working hours towards customer.

Customer Acquirement Marketing Campaigns Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer acquirement marketing campaigns ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer acquirement, marketing, campaigns, business, marketing.

Customer Lead Generation Strategies Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer lead generation strategies ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer lead generation, strategies, business, management, icons.

Customer Relationship Management Plan Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer relationship management plan ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, relationship, management, plan, business.

Customer Feedback Management Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer feedback management ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer feedback, management, business, planning, strategy.

Business Framework Process Customer Complaints PowerPoint Presentation

This Power Point template diagram slide has been designed with graphic of customer care center. This PPT slide contains the concept of process of resolving customer complaints. Use this PPT slide for your marketing and sales service related topics.

Career Objectives Ppt PowerPoint Presentation Model Template

This is a career objectives ppt powerpoint presentation model template. This is a three stage process. The stages in this process are establishing strategic intent, setting long term objectives, choice of strategy.

Customer Is The Focus Ppt PowerPoint Presentation Graphics

This is a customer is the focus ppt powerpoint presentation graphics. This is a five stage process. The stages in this process are strategy, people, systems, process, structure.

About Me Template 1 Ppt PowerPoint Presentation Styles Graphics Pictures

This is a about me template 1 ppt powerpoint presentation styles graphics pictures. This is a one stage process. The stages in this process are about me, top level manager.

Marketing Team Positions Silhouettes Ppt PowerPoint Presentation Outline

This is a marketing team positions silhouettes ppt powerpoint presentation outline. This is a five stage process. The stages in this process are puzzles, problem, solution, people, communication.

4 Phases For Developing A Customer Retention Strategy Ppt PowerPoint Presentation Model Maker

This is a 4 phases for developing a customer retention strategy ppt powerpoint presentation model maker. This is a four stage process. The stages in this process are customer loyalty, marketing loyalty, retaining customers.

Customer Acquisition Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer acquisition ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, acquisition, handshake, communication, business.

Customer Focused Business PowerPoint Templates And PowerPoint Themes 0612

Customer Focused Business PowerPoint Templates And PowerPoint Themes PPT Slides-Microsoft Powerpoint Templates and Background with Customer Focussed word on a Road sign

Customer Loyalty Lifecycle Ppt PowerPoint Presentation Slide Download

This is a customer loyalty lifecycle ppt powerpoint presentation slide download. This is a six stage process. The stages in this process are attract, engage, reward, grow, retain.

Dimensions Of Delta Triangle Customer Solution Best Product Ppt PowerPoint Presentation Pictures

This is a dimensions of delta triangle customer solution best product ppt powerpoint presentation pictures. This is a three stage process. The stages in this process are delta model, delta framework, customer based approach.

Customer Acquisition Process Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer acquisition process ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer acquisition, process, management, business, strategy.

Puzzle Ppt PowerPoint Presentation Shapes

This is a puzzle ppt powerpoint presentation shapes. This is a four stage process. The stages in this process are business, strategy, marketing, analysis, success, icons.

Sales Lead Tracking Tools Dashboards And Reports Ppt PowerPoint Presentation Model Format

This is a sales lead tracking tools dashboards and reports ppt powerpoint presentation model format. This is a six stage process. The stages in this process are crm sales, crm leads, crm conversion.

Customer Satisfaction Template Ppt PowerPoint Presentation Show Introduction

This is a customer satisfaction template ppt powerpoint presentation show introduction. This is a three stage process. The stages in this process are overall satisfaction with service, satisfaction with value for money, overall satisfaction with relationship.

Customer Retention Strategies Benefits And Impact Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer retention strategies benefits and impact ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer service, business, communication, finance, planning.

Team Members With Customer Service Skills Powerpoint Slides

This PowerPoint template contains pictures of customer care team. Download this PPT slide to share teams viewpoints and experiences. Transmit your thoughts via this slide and prod your team to action.

Crm Satisfaction Pyramid Presentation Backgrounds

This is a crm satisfaction pyramid presentation backgrounds. This is a four stage process. The stages in this process are satisfy unstated, customer needs, achieve customer delight, meet basic customer requirements.

Customer Decision Journey Powerpoint Layout

This is a customer decision journey powerpoint layout. This is a seven stage process. The stages in this process are need generation, initial consideration, engagement, evaluation, moment of purchase, delivery installation, usage, after, loyalty curve, during, before.

Customer Lifecycle Model Ppt PowerPoint Presentation Complete Deck With Slides

This is a customer lifecycle model ppt powerpoint presentation complete deck with slides. This is a one stage process. The stages in this process are customer, lifecycle, model, business, marketing.

About Us Slide For Global Team Network Powerpoint Slides

This PowerPoint template has been designed with four team pictures around globe. This Info graphic diagram may use to display global team network. Download this impressive diagram to build unique presentations.

Kano Analysis Prioritizing Customer Needs Ppt Powerpoint Presentation Show Slide

This is a kano analysis prioritizing customer needs ppt powerpoint presentation show slide. This is a three stage process. The stages in this process are product development, kano model, kano framework.

Customers Feedback Ppt PowerPoint Presentation Picture

This is a customers feedback ppt powerpoint presentation picture. This is a two stage process. The stages in this process are mary smith, john smith.

Five Step Agenda For Client Satisfaction Powerpoint Slides Design

This is a five step agenda for client satisfaction powerpoint slides design. This is a five stage process. The stages in this process are business, marketing, icons, management, strategy.

Three Skills For Customer Service Training Program Ppt Ideas

This is a three skills for customer service training program ppt ideas. This is a three stage process. The stages in this process are icons, hexagon, gears, business, management.

Key Measures For Customer Satisfaction Powerpoint Templates

This is a key measures for customer satisfaction powerpoint templates. This is a one stage process. The stages in this process are excellent, very good, good, poor, bad.

Customer Expectations Powerpoint Presentation

This is a customer expectations powerpoint presentation. This is a four stage process. The stages in this process are arrow, sphere, growth, customer, business.

Our Services Ppt PowerPoint Presentation Pictures Samples

This is a our services ppt powerpoint presentation pictures samples. This is a five stage process. The stages in this process are consulting, strategy, technology, digital, operations.

Team Meeting Through Web And Video Conferencing Ppt PowerPoint Presentation File Graphics Template

This is a team meeting through web and video conferencing ppt powerpoint presentation file graphics template. This is a seven stage process. The stages in this process are live chat, online support, live support.

Quality Management Of Supply Chain Ppt PowerPoint Presentation Ideas Outline

This is a quality management of supply chain ppt powerpoint presentation ideas outline. This is a eight stage process. The stages in this process are purchase, supplier, retailer, management, supply chain, customer, manufacturer, product.

Customer Loyalty Lifecycle Ppt PowerPoint Presentation Images

This is a customer loyalty lifecycle ppt powerpoint presentation images. This is a six stage process. The stages in this process are attract, engage, retain, nature, grow.

Newly Launched - AI Presentation Maker

AI PPT Maker

Powerpoint Templates

PPT Bundles

Kpi Dashboard

Professional

Business Plans

Swot Analysis

Gantt Chart

Business Proposal

Marketing Plan

Project Management

Business Case

Business Model

Cyber Security

Business PPT

Digital Marketing

Digital Transformation

Human Resources

Product Management

Artificial Intelligence

Company Profile

Acknowledgement PPT

PPT Presentation

Reports Brochures

One Page Pitch

Interview PPT

All Categories

Customer service excellence powerpoint presentation slides

Enhance your business skills by using this Customer Service Excellence PowerPoint Presentation Slides. With the help of the service excellence model PowerPoint presentation template, a company can record the client’s feedback for their products and services. There is a specific criterion based on the positive and negative reviews from the consumer, which you can mention by using our professionally designed user satisfaction PowerPoint presentation deck. This consumer satisfaction PPT comprises a total of 16 slides that helps in creating an exclusive presentation. The client support PPT includes exclusive diagrams and high-quality icons Showcase the various key features like measuring service quality, providing a consistent level of buyer feedback, visibility of service status, and many more using digital customer journey PowerPoint presentation visuals. You can create a graph of purchasers' ratings. This helps your organization to measure the productivity level. Therefore, download this ready-to-use ERP PowerPoint presentation deck and value the reviews of your users. You have improved upon your ability to communicate. Demonstrate your skills with our Customer Service Excellence Powerpoint Presentation Slides.

• Add a user to your subscription for free

You must be logged in to download this presentation.

PowerPoint presentation slides

Presenting this set of slides with name - Customer Service Excellence Powerpoint Presentation Slides. We bring to you to the point topic specific slides with apt research and understanding. Putting forth our PPT deck comprises of sixteen slides. Our tailor made Customer Service Excellence Powerpoint Presentation Slides editable presentation deck assists planners to segment and expound the topic with brevity. We provide a ready to use deck with all sorts of relevant topics subtopics templates, charts and graphs, overviews, analysis templates. Outline all the important aspects without any hassle. Can be converted into various formats like PDF, JPG, and PNG. It is available in both standard and widescreen.

People who downloaded this PowerPoint presentation also viewed the following :

• Business Slides , Flat Designs , Concepts and Shapes , Complete Decks , All Decks , Customer Service , General , Customer Service
• Customer Service Excellence ,
• Service Innovation Management ,
• Service Excellence Model

Content of this Powerpoint Presentation

In research after research, customer service has emerged as the key area that makes or breaks businesses. Yet, there appears to be resistance to expanding this division or using it to help customers get over any hesitation in using products and services.

Excellent service is linked to both customer perception and customer expectation. Service excellence is a step-by-step process and our template explains it well here.    

Disney and Apple are two major examples of global corporations taking customer service as a revenue center, and setting new benchmarks in the field. For instance, Disney’s HEARD framework ensures that customers are always their first priority in terms of level and quality of service. 

Customer satisfaction and repeat purchases are the end-result, when customer service excellence. 

At SlideTeam, we recognize the importance of spreading the word about customer service excellence to all stakeholders, and ensure implementation. Hence, we have curated templates that incorporate all tenets and principles of customer service excellence onto a complete deck. 

Delivering excellent customer service requires a process to create an impact. Find the DNA of the process here. 

The idea is to ensure the business saves time, money it would have otherwise spent on creating a PPT Presentation. You also want to avoid the tedium for your employees and want them to focus on actual customer service excellence implementation next. 

Even better, each of the templates is 100% editable and customizable, meaning that you get the starting point, the structure of how to design the presentation. You also get the capability to tailor each presentation to the unique audience profile you want to address. 

Let’s explore!

Template 1 Customer Service Excellence Understanding What Goes into The Creation of this Culture  

Use this slide to list key ways in which businesses can achieve customer service excellence. This Table of Contents PPT Template provides as the first prescription and understanding of responses to bad and good customer service. Then, the slide depicts preferred communication channels for world-class service and building a service excellence pyramid. 

Template 2 Response to bad and good service from customers 

Customer service cuts both ways, be it excellence or bad levels of execution from a business. This PPT Template showcases how bad service leads to the customer not conducting business, while also warning friends and family to an equal degree. Good service leads to continued business and additional customers. Other behaviors include negative or positive online reviews and corresponding responses to surveys. The idea is to pledge to provide only good service as part of customer excellence. Bad service is costly in terms of increasing the customer acquisition cost. 

Template 3 Building a Service Excellence Pyramid for Customers 

This PPT Template showcases how businesses can go from just meeting customer expectations to creating customer joy through surprisingly excellent and warm service. The four-level service excellence pyramid in the slide depicts core value and proposition at the lowest level, in the absence of which businesses cannot expect customers to come to them. Complaint management, individual service, and surprising service are the following three levels. The aim is to ensure memorable service with attention to detail. 

Template 4 Service Excellence Model in Customer Service

Achieving customer delight is the goal of businesses and this requires the fusion of operational, strategic, innovation and cultural parameters. This PPT Template showcases the action points to be taken to ensure synergies and complete the circle of nine actionable steps that go into outstanding customer experiences. It starts with better designing and documentation of customer experience. Its culmination is into the use of performance indicators and metrics across all departments vis-a-vis customer focus.  

Template 5 Key Ways to Achieve Customer Service Excellence 

These are the six golden tactics or actions of customer service that create excellent customer service. Initially, the focus has to be to ensure successful measuring of service quality to continually improve customer service. Once this is done, it has to be maintained at a consistently good level, with all customer-facing professionals equipped with relevant knowledge. Finally, going beyond the basic level of service has to be a mantra ingrained across all your customer service professionals. 

Template 6 Preferred Communication Channels for Customer Service 

With the customer categorized into major categories, such as millennials, GenX and baby-boomers, use this PPT Template to study which channel of communication they are most comfortable with. For instance, for someone not wanting to hold the phone, email is the preferred mode for customer service executives. This slide covers at least six channels for businesses and the bar graph gives a clear picture of which customer should be contacted on what platform.    

Template 7 Meeting Expectations and Avoiding Pitfalls in Customer Service 

This slide on customer service excellence speaks about avoiding pitfalls and meeting expectations of the users of your products and services. Here, offering consistent channel experience is the key. In any case, should your processes ask the customer to repeat the same thing, first on phone, then on email and so on. Proactive engagement to resolve the issue needs to be adopted with care, and packaged as such. A common pitfall to avoid is the use of too much technology, when a simple call would suffix. 

NO CUSTOMER, NO BUSINESS

When you have customers liking your company, then is the time to be at your best, and ensure these never go away. It costs nearly double to acquire a new customer than to retain those happy ones, with little gifts of your appreciation. These may be coupons, a dinner or anything, but prove your sensitivity to customer needs and your desire to have them happy. Demonstrate this attitude with customer service and see the business get on the fast-track to growth and profitability. 

PS Get hold of the best-in-class customer service excellence model here.

Customer service excellence powerpoint presentation slides with all 16 slides:

Our Customer Service Excellence Powerpoint Presentation Slides aid digestion. Your advice will go down easier.

Ratings and Reviews