problem resolution resume

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What Are Problem-Solving Skills, and How Do I Put Them on My Resume?

No matter what career you pursue, a problem-solving resume will always be valued by an employer. Companies want to hire people who can think creatively, break down problems into smaller parts, and come up with an effective solution to these problems.

As a result, knowing how to list problem-solving skills on your resume can be beneficial in your career search. It will help set you apart from all the other candidates out there and show off some of your soft skills to an employer. Other than problem-solving, these key skills include critical thinking, communication skills, decision-making skills, and interpersonal skills.

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In this guide, we examine what problem-solving skills are, why they are valued by employers, and how you can list them on your resume. It is important to note that, while strong problem-solving skills will help you find employment in any field, you may also require certain technical skills. For example, if you want to work in the tech industry, free coding bootcamps are an ideal way to quickly learn both problem-solving abilities and technical skills. 

What Are Problem-Solving Skills?

Problem-solving skills are the traits that allow you to identify problems and solve them efficiently and effectively. Problem-solving skills fall under the category of soft skills along with communication skills, critical thinking, interpersonal skills, and adaptability, to name a few. 

Every day we encounter problems, whether at work or at home. For example, we may have to figure out how to travel to work if our regular commute is closed. Or we may have to identify ways to free up time on our schedule so that we can meet a deadline that we thought was tomorrow. Problem-solving abilities will help you find viable solutions for these challenges.

To be a good problem solver, you need to have a wide range of skills and a strong work ethic. You need to be good at analyzing problems. You also need to be capable of coming up with creative solutions and doing so with business constraints like capital and the limits of team members. Here is a list of a few problem-solving skills that are highly valued by employers:

  • Communication
  • Decision-making

Why Do Employers Value Problem-Solving Skills?

Businesses encounter problems every day. A sales department may be struggling to reach its goals, and wonder how it can catch up. An office supplies delivery may have been missed, which leaves some workers without paper supplies. 

As a result, employers value job seekers who can solve problems. Employers want to hire people who can come up with solutions to the types of problems that are likely to come up in their job. You should be able to understand the nature of a problem, how it affects a business, and work either independently or as part of a team to come up with a solution.

What Are Some Examples of Problem-Solving Skills?

A man in front of a laptop using his problem solving skills

While you could list “able to solve problems” or “problem solver” on your resume, this is not a very accurate description of all the skills that make up the problem-solving process. Any worker that a business will hire should be capable of solving problems—that doesn’t set you apart from the crowd.

A problem-solving resume should be specific when it comes to listing these skills. Furthermore, you should include a wide variety of problem-solving skills examples. Here are some problem-solving examples that you can list on your resume:

#1: Analysis

The first step in solving any problem is to identify the exact issue that you are dealing with. This is crucial because if you don’t correctly identify a problem, it is very difficult to come up with an effective solution.

Once you have identified the problem you want to solve, you need to analyze it. This will involve using your analytical skills to understand why the problem has arisen and to determine what courses of action you can take to solve the problem. Analysis is an excellent example of problem-solving skills.

#2: Evaluation

When you are coming up with solutions to a problem, you may identify a few potential courses of action. This is because most problems don’t have an obvious solution—there are many ways you can address them.

To be a good problem solver, you need to be capable of evaluating the strengths and weaknesses of pursuing a particular solution to a problem. For instance, you may need to evaluate whether a solution can be implemented quickly enough to be effective, or whether the business can afford to implement the solution you are considering.

In addition, you should also be able to evaluate the impact of your decisions after they have been made. Have your decisions led to the success that you expected? If a decision did not turn out in the way that you expected, why was that the case?

#3: Communication

Many of the problems that you’ll face in your job will require input from other team members. Suppose you are working on a team project and have a problem to solve. You would need to communicate that problem to all members of your team and work with them to come up with a solution. 

If you are not able to communicate clearly, different members of the team may walk away with a different understanding of the problem. This could lead to confusion down the line, and make it more difficult to implement a solution.

#4: Decision-Making

Planning out how you are going to solve a problem can only take you so far. At some point, you’ll need to decide on how you are going to solve the problem. You should be able to use your evaluation skills to decide which solution to a problem is best. 

You should also be capable of working with others and using their experience to better understand all the solutions you could use to address a particular problem. Then, once you have found a good solution, you should be able to implement it.

#5: Creativity

Some problems that you encounter will require creative solutions. This is because many problems have limitations within which your solutions must fall. For instance, you may be asked to come up with a solution within a budget, or you may be told that the business can only afford to delegate one team member to solve a problem.

Good problem solvers are capable of thinking outside of the box to arrive at the best solution for a problem. This will involve working with others to understand what has been tried before, and exploring new and novel approaches to problems. This methodical approach to problem-solving is ideal if you are a critical thinker. 

How to List Problem-Solving Skills on Your Resume

A person doing math holding a calculator and a pen

You must know how to list problem-solving skills on your resume. These skills are a valuable addition to any resume. By knowing how to demonstrate problem-solving skills on your resume, you can better articulate the potential value you can add to a team and ace your job interview.

But, before you add problem-solving skills to your resume, you should ask if it is relevant to the position for which you are applying by checking the job description. Jobs such as programmers, accountants, and customer service representatives, for instance, all involve a high degree of problem-solving in their day-to-day duties.

There are two places you can list your problem-solving skills on your resume. First, you can list them in your skills section. This is where you list all your skills, whether they are technical skills or soft skills, in an orderly fashion. For instance, if you are applying for a job as a full stack web developer, you could use the following list of skills on your resume:

Full stack web developer skills: Creative thinking, problem-solving, proficient in HTML , CSS, JavaScript, and Ruby on Rails, good at working on teams.

Alternatively, you could list your problem-solving skills in the “experience” section of your resume, where you list your previous roles. While you may not explicitly mention “problem-solving” in this section, you can use some of the keywords we discussed earlier to highlight your experience using this skill.

The following is a good example of how to highlight problem-solving skills on your resume by using the “experience” section of your resume:

Venus profile photo

"Career Karma entered my life when I needed it most and quickly helped me match with a bootcamp. Two months after graduating, I found my dream job that aligned with my values and goals in life!"

Venus, Software Engineer at Rockbot

J&J Fast Food

District Manager

2014 – 2019

  • Averaged 30% annual revenue growth in home district.
  • Used analysis skills to plan out a sales campaign that helped attract younger customers to our stores.
  • Led the design and introduction of a new monthly inventory model for seven stores.

In this example, the candidate has mentioned that they have experience using “analysis” skills. Furthermore, their leading an initiative implies that they have experience implementing solutions to a problem.

Problem-Solving Skills: Resume Examples

Continue reading as we examine some more problem-solving skills examples for your resume. This first problem-solving resume example is for a video editing job. While a job like this requires advanced technical skills, problem-solving skills are just as important. You can use the “skills” section of your resume to showcase both technical and soft skills.

  • Advanced knowledge of Final Cut Pro and Adobe Premiere . Can use advanced editing features and tools for quick decision-making. These programs allow for creative problem-solving.
  • Working with clients . Experience and knowledge of video editing terms and practices to communicate clearly with clients in an easy-to-understand manner. 
  • Ability to work under pressure . Video editing is a high-pressure job with tight deadlines. Completing past projects has led to a strong ability to work under pressure. 
  • Collaboration . Video editing requires collaborating with a variety of industries and employees. Teamwork is key to quickly solving problems and meeting deadlines.

This second problem-solving resume example is for a sales assistant position at a video game store. Sales assistants spend their time interacting with customers, and therefore, must have strong communication skills. The “experience” section of your resume is an ideal place to showcase previous experience you have working with customers.

2015–2017

  • Dealt with customers daily. 
  • Answered customer queries on the telephone. 
  • Listened to and responded to customer complaints.
  • Helped customers choose the right products for them.
  • Worked as part of a team.
  • Recommended products to order based on customer feedback.
  • Demonstrated quick and on-the-spot decision-making.
  • Key responsibilities such as cashing out at the end of the day and handling customer orders.

Problem-Solving Skills for Cover Letter

Writing a strong cover letter is a great way to impress employers. Knowing how to add problem-solving skills to your cover letter is one of the best ways to do this. No matter what job you are applying for, problem-solving skills will be vital.

Adding problem-solving skills to your cover letter is easy, as you can use skills you have learned from previous work experience, education, or personal development. Most job descriptions will list specific traits and skills required. This will typically include problem-solving skills of some kind.

This next section will look at two examples of cover letters with problem-solving skills to help you land your dream job. As you will see, it is easy to add several problem-solving skills to a cover letter, as these skills are common in everyday use.

Problem-Solving Skills: Cover Letter Examples

This first problem-solving skills cover letter example is for an audio-visual technician role at Revolution Technologies. The job description indicates the need for technical skills and previous experience. It also mentions that the company requires a team player and a dependable employee. In this cover letter, problem-solving skills are showcased using a story from a previous audio technician job. 

During my time at Five-Star Audio Visual, I worked full-time as an audio technician. I was part of a core team of five other employees who I worked closely with to help meet client expectations, analyze potential technical issues, and organize frequent events. 

Being part of a team helped me to grow as a person and improve my technical learning. I worked under experienced audio technicians, event managers, and production managers. As such, my communication and decision-making skills vastly improved. I also found that working under tight deadlines helped me to deal with high-pressure situations. 

The second example is for a senior analyst position at Magellan Health. The job description highlights many problem-solving skills requirements such as critical thinking, analysis, and organizational skills. Furthermore, a senior role like this requires strong leadership skills. In this example, skills learned from a data analytics bootcamp are used.  

I recently completed the data analytics bootcamp program at Ironhack. During my studies, I collaborated with my peers on several projects. We used our analytical skills and critical thinking skills to identify and solve problems. Furthermore, we learned in-demand technical skills such as Git, Python, and SQL. This program was fast-paced and intense, which helped me to work quickly under pressure, both independently and as part of a team.   

How to Improve Your Problem-Solving Skills

Not only should you know how to include them on your resume, but you must learn how to improve your problem-solving skills. The more problem-solving skills you can learn the better, as they can be applied to suit any job or situation. You should do your best to maintain, practice, and improve problem-solving skills as often as possible.

Learning how to improve problem-solving skills in the workplace will lead to better job opportunities and an increased salary. By listing problem-solving skills on your resume, you may land your dream job. However, to keep this job and advance up the career ladder, it is vital you understand how to improve your problem-solving skills. 

Acquire More Technical knowledge in Your Field

There are plenty of free resources where you can improve technical knowledge in your field. Alternatively, you can earn an additional degree. For example, if you have a Bachelor’s Degree in Computer Science , you may wish to improve your tech knowledge by enrolling in a master’s program or certificate program.

Acquiring more technical knowledge will boost and improve your problem-solving skills. Technical skills training, such as coding, for example, is a great way to boost your critical thinking skills. Managerial training is excellent if you want to improve your communication and leadership skills. Higher education programs typically require collaborative work, which is excellent for improving your teamwork skills.

Seek Out Opportunities to Problem Solve

You can seek out opportunities to problem solve in your place of work or everyday life. This can be something as simple as asking those in your household if they need help with anything. You can also speak to friends or colleagues and find out if they have any problems that need solving. 

The more problems you help solve, the better your problem-solving skills will develop. You might also find that you are seeking out problem-solving opportunities that are not part of your own skillset. This is a vital part of self-development and professional development, and will ultimately lead to job opportunities.

Do Practice Problems

You can use practice problems to work on and improve your problem-solving skills. This can be done at any time. For example, if you have a long commute to work, you can use this time to do practice problems. These problems can be based on past experiences where you had to problem-solve or on fictional problems. 

You might find it helps to write the problems and solutions out, but you can also do it in your head. If you find there is a particularly difficult problem at work, you can use this practice to explore a variety of solutions and options. You can also work on practice problems with other people, which will have the added benefit of building teamwork and communication. 

Observe How Others Problem Solve

One of the best ways to learn anything in life is to see how others do it. If you have the benefit of working with a particularly skilled employer, you can take advantage of their problem-solving skills by watching how they work and the methods they use. Students can often learn from their peers or instructors. 

It is important to ask questions too. While simply observing how others solve problems is hugely beneficial, asking questions will help clarify their methods and techniques. You can also observe problem-solving in your everyday life if you pay close attention to your surroundings.

Why Is Problem-Solving Important in the Workplace?

You cannot underestimate the importance of problem-solving skills in the workplace. No matter what job you do, problems will arise. Being able to efficiently solve these problems is vital if you want to climb the job ladder, earn more money, and impress your employers. Furthermore, being able to problem-solve will make you less reliant on others for help which is another reason why problem-solving is important in the workplace. 

  • Climb the corporate ladder . Problem-solving is a great way to impress your employee and climb the ladder. If you want to earn a promotion at work, you can use learned and improved problem-solving skills to ace the interview.
  • Earn more money . You can use problem-solving skills to help the company you work for make more money. This in turn can lead to a salary increase. 
  • Team player. Strong problem-solving skills can make you a better team player. Working well as part of a team is vital in most careers.
  • Meet deadlines. Some jobs have very tight and strict deadlines. Strong problem-solving is key to quickly solving solutions to meet deadlines.

Should You Learn How to List Problem-Solving Skills on Your Resume?

Yes, you should learn how to list problem-solving skills on your resume because every job requires problem-solving. These skills demonstrate that you are able to tackle the inevitable challenges that will come up in your job effectively. Soft skills, such as problem-solving, are often taught at universities, colleges, and bootcamps. However, you will develop problem-solving skills in all walks of life.

By following the advice in this article, you’ll have no trouble listing your problem-solving skills on your resume. These may just be the skills that help you convince your dream employer to reach out and schedule an interview with you!

How to List Problem-Solving Skills on Resume FAQ

Yes, you need to list problem-solving skills on your resume if you want the best chance of getting the job. For some jobs, problem-solving skills will be vital, and the more of these skills you can include on your resume the better. More technical jobs, like computer programmers, will need to list problem-solving skills on their resume, along with any technical training.

You can learn problem-solving skills anywhere. If you want formal training, most universities will offer soft skills training, which covers problem-solving. You will encounter problem-solving in everyday activities as well in the workplace. 

Some examples of problem-solving skills include critical thinking, analysis, evaluation, creative thinking, and decision-making. These key skills will help you improve your performance in interviews and help you attain future career opportunities. 

Other skills that employers look for include technical skills, project management skills, operational skills, creativity skills, organization skills, deductive reasoning, customer service skills, math skills, and quantitative skills. Highly developed problem-solving skills are essential, but you should read the job posting carefully to ensure you tick any other boxes required.

About us: Career Karma is a platform designed to help job seekers find, research, and connect with job training programs to advance their careers. Learn about the CK publication .

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How to List Problem-Solving Skills on a Resume [List Included]

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Problem-solving skills are more in-demand than ever. 

Employers love candidates with problem-solving skills because, in 99% of cases, they guarantee you're also logical, creative, clear-headed, and a great decision-maker. 

But claiming you have organizational skills on your resume is not enough. 

To impress recruiters, you've got to prove that you possess them. 

This includes understanding which problem-solving skills you possess and adding them to your resume (the right way), among other things.

This is where this article comes in! We put together everything you need to know about problem-solving skills, including: 

  • 8 Essential Problem-Solving Skills for Your Resume

How to Add Problem-Solving Skills to Your Resume

  • Why Are Problem-Solving Skills Important
  • 6 Problem-Solving Steps

Let's dive right in! 

8 Problem-Solving Skills for Your Resume

Research shows that problem-solving skills consist of several facets : 

  • Identifying and analyzing a problem
  • Taking effective actions
  • Understanding the effect of the decisions
  • Coming up with creative and novel solutions
  • Transferring knowledge from one situation to another
  • Thinking abstractly about problems

As such, there is no single problem-solving skill. Problem-solving includes a set of skills, all of which are equally important in helping your personal and professional life. 

Below, we’ll cover the eight most important problem-solving skills that you can also list on your resume to impress recruiters: 

#1. Research skills

To properly identify and understand a problem, you need excellent research skills. 

Research skills involve being able to gather information from the right sources, reviewing that information in detail to extract the data you need, analyzing the data according to the context, and being able to apply the data to your situation. 

#2. Analytical skills

Analytical skills are required throughout the entire process of solving a problem. 

In a nutshell, analytical skills refer to being able to analyze a situation in depth and from different perspectives . Specifically, you need analytical skills to achieve all of the following while solving a problem:

  • Detect patterns
  • Interpret data
  • Analyze new information
  • Reach conclusions based on several factors

#3. Creativity

Being creative means being able to think outside of the box and look at situations and problems inventively. 

For most people, creativity is mainly associated with creative industries such as arts and crafts, architecture, design, etc. 

In reality, however, creativity is an essential success factor for every job and the data is here to support that. According to this Adobe study , problem-solving (51%) and creativity (47%) have gained the most value in driving salary increases in the last five years. 

When it comes to the process of solving a problem, creativity can help you consider more perspectives, think abstractly about problems, and come up with novel solutions that others haven’t thought of before.

#4. Critical thinking skills

Being able to think critically means that you’re good at rationalizing, understanding the connections between ideas or situations, and logically analyzing any given situation. 

As such, strong critical thinking skills can help you see beyond what’s at face value, make more informed decisions, and anticipate the outcomes of said decisions. 

People who have critical thinking skills share traits such as open-mindedness , cognitive flexibility , skepticism , clarity , and precision . 

#5. Decision-making skills

Before coming up with a single action plan to solve a problem, you’ll need to first brainstorm several possible solutions. 

After that, you need good decision-making skills to choose the best possible solution. Without decision-making skills, you risk prolonging finding a proper solution or aggravating a problem even more. 

#6. Communication skills

With strong communication skills , you’re able to successfully explain the problem to others and propose your solutions. In turn, you can be sure that everyone’s on the same page and that you’re carrying out the action plan accordingly. 

Some communication skills required for problem-solving include: 

  • Active listening
  • Written and verbal communication
  • Giving and receiving feedback

#7. Collaboration

Problem-solving is rarely a process you carry out alone. More often than not, you need to consult relevant stakeholders, give and receive feedback, and work with a team towards a common goal (i.e. solving the problem).

Well, collaboration entails exactly that - working well with others, cooperatively addressing problems, and putting a group’s goal ahead of personal goals. 

Some important collaboration skills that help with problem-solving include: 

  • Conflict resolution
  • Emotional intelligence 

#8. Attention to Detail 

Have you ever heard of the expression “the devil’s in the details?”

It means that something may seem simple on the surface, but in fact, the details make it complicated and are likely to cause problems.

Well, if you’re someone who shows great attention to detail, you’re not likely to let details keep you from solving a problem effectively. 

Not to mention, being able to spot and understand even the smallest details that make up a problem means you’ll be able to grasp the issue in its entire complexity and come up with even more inventive and workable solutions. 

Now that we covered the most important problem-solving skills, we’ll show you how to add them to your resume so that you can stand out from other candidates. 

Let us walk you through the process, step-by-step: 

#1. Mention Your Problem-Solving Skills on Your Resume Summary

The resume summary is a three or four-sentence paragraph positioned at the top of your resume that includes: 

  • Your profession and years of experience 
  • Your top skills (i.e. hard skills or soft skills)
  • One or two noteworthy achievements 

problem-solving-skills-resume-summary

The goal of the resume summary is to catch the hiring manager’s attention, show them you’re a relevant candidate and get them to go through the rest of your resume in detail. 

As such, it’s your first chance to highlight your problem-solving skills effectively. You can either do that by mentioning them among your top skills or by mentioning an achievement that proves you possess a given skill.

In the best-case scenario, you can even do both. 

Here is an example of how you can include problem-solving skills in your resume summary: 

  • Behavioral psychologist with 7+ years of experience in the field. Great research, analytical, and communication skills. Over the last eight years, I’ve worked closely with more than 100 patients with different behavioral disorders, helping them improve their personal and professional lives through different treatment methods. 

#2. Add the RIGHT Problem-Solving Skills Under Your Soft Skills

Secondly, you should list your problem-solving skills under your resume’s soft skills section . 

The listing part is pretty easy - simply create a section titled Skills and write down your problem-solving skills.

There is, however, one caveat: 

You don’t want to overkill your skills section by listing every problem-solving skill we covered in this article.

Not only will the hiring manager have trouble believing you possess each and every skill, but there’s also a high chance you don’t even need all those skills to begin with. 

To make your skills section as relevant as possile, do the following: 

  • Check the job description. The job description can show you exactly what skills you need for the job. If you’re applying for, say, a software engineering position, you’ll probably be required to have the following problem-solving skills: analytical skills, creativity, attention to detail, and cognitive flexibility. 
  • Identify the skills you possess. Think about which skills you can back up with actual experience from your previous jobs. Only list problem-solving skills that you actually possess and that you can prove you possess on your resume. 
  • Add those skills under your soft skills. Then, add the problem-solving skills that you have and that are required in the job under your resume’s “Soft Skills” section. 

#3. Prove Your Problem-Solving Skills In Your Work Experience Section

Finally, you should use the work experience section to prove that you’ve got the problem-solving skills you’ve mentioned throughout your resume. 

Anyone can just claim that they’ve got problem-solving skills on their resume - not everyone can back them up with experience.

Here’s what you can do to convey that you possess problem-solving skills and also make your work experience section as impactful as possible: 

  • Tailor your work experience to the job. Only add past jobs that are relevant to the position you are applying for now. If you’re applying for, say, a software engineering position, the hiring manager will be interested in your previous jobs in the field, but probably not too interested in the time you worked as a server at a restaurant. 
  • Focus on your achievements instead of your responsibilities. More often than not, hiring managers know exactly what your responsibilities consisted of in previous jobs. What they want to know is how you made a positive impact with your achievements. 
  • Make your achievements quantifiable. Speaking of achievements, you want to make them as quantifiable as possible. After all “treated ten patients in the course of a year using positive reinforcement” sounds much better than “treated ten patients.”
  • Use the Laszlo Bock formula . If you’re having trouble phrasing your achievements, the following formula will probably be of help: “Accomplished X as measured by Y doing X.” 
  • Leverage action verbs and keywords. There are hundreds of words and verbs you can use instead of “did,” “accomplished,” etc. The more descriptive you are of your achievements, the more impressive they can sound.

And here’s an example of a project manager describing their problem-solving skills in their work experience section:

  • Fixed company communication issues by implementing a new project management solution. 
  • Improved team productivity by implementing time-tracking software and doing daily stand-up calls.
  • Managed to meet all client deliverable deadlines in 2022.

Why Are Problem-Solving Skills Important?

Are you wondering what exactly is it that makes problem-solving skills so important? 

After all, there are hundreds of soft skills out there that you can master, improve, or learn how to add to your resume. So it’s normal to wonder “why should I focus on problem-solving?” 

Here is why problem-solving skills matter:

  • They can improve your employability. Problem-solving skills are among the most important skills to employers across a range of occupations. In short, employers are always looking for proactive thinkers who can address professional challenges.
  • They can help you grow in your career more easily. You’ll be more likely to get promoted if you can come up with creative solutions to the different problems that you’ll face throughout your career.
  • They can become an essential part of your personal brand . Your current employer, coworkers, and future employers alike will see you as someone creative, reliable, and helpful.
  • They are related to a range of other valuable skills. When you prove you’re a problem solver, you’re effectively saying you’re attentive to detail, logical, creative, analytical, curious, and other things employers are looking for in their employees.

10 Jobs That Require Problem-Solving Skills

As we’ve already mentioned, problem-solving skills come in handy for practically every job. 

Whether you’re a teacher who needs to solve a dispute between peers in your class or a customer representative who needs to help a client, knowing how to go about solving issues is definitely an asset. 

That said, some jobs are all about solving problems. In such cases, problem-solving skills are not just a nice addition to have on your resume - they’re crucial to getting hired. 

Here are the top 10 jobs requiring problem-solving skills in 2024: 

  • Software engineer
  • Air-traffic controller
  • Police officer
  • Social worker
  • Psychologist
  • UX designer

35 Action Verbs You Can Use to Highlight Your Problem-Solving Skills

The language you use to describe your problem-solving skills matters.  

Sure, you can use “ solved” to describe how you dealt with a problem throughout your entire resume and risk coming off as repetitive and unimaginative. 

Or , you can use any of the following action verbs and keywords and make your problem-solving skills pop out in the eyes of recruiters: 

  • Calculate  
  • Critically think 
  • Draw conclusions
  • Experiment 
  • Listen/Listen actively 

The Problem-Solving Process in 6 Steps

Problem-solving is a methodical process. It consists of certain steps that you always need to take if you want to find a good solution. 

The more you understand and practice this process, the better you can get at solving problems. 

Below, we cover the six main steps of problem-solving in detail:

#1. Identify the problem 

The first step to solving a problem is identifying exactly what’s causing it. 

After all, if you’re not focusing on the real underlying issue, you might come up with solutions that don’t fit the problem itself. 

Say, for example, that you’re a teacher that’s facing poor class performance. Identifying whether the problem comes from the students’ not studying enough or from your own teaching methods can make a big difference in the solutions you come up with. 

It typically happens that the faster you find the root cause of the problem, the easier it is to find a proper solution. 

#2. Understand the problem

Once you identify the problem, you’ve got to understand it completely. Here are some questions you can ask to make sure you properly understand a problem: 

  • What is the scale of the problem? 
  • What are its short and long-term effects? 
  • Have you faced something like this before?
  • Can the problem be solved by dividing it into smaller parts?

The better you understand the problem in its complexity, the more likely you are to come up with effective solutions. 

#3. Research the systems that make up the problem 

In many cases, solving a problem will be a complex undertaking. See, complex problems are often the result of several different underlying systems that you need to understand to find a dynamic solution. 

Let’s take the teacher example from above. 

If a certain student is not doing too well and keeps getting poor grades, you might be tempted to go the easy route and simply chastise them and tell them to study more.

This, in a lot of cases, might simply not work because you’re not addressing the root cause of the problem.

The student might, for example, be burned out , unmotivated by the curriculum, or simply struggling with specific topics.

A problem-solving solution that’s more likely to work would be to talk to the student (or their parents), try to understand the reason for their poor grades, and address the root cause behind the problem itself.

#4. Visualize the problem 

This may not apply to all situations, but it can definitely come in handy for most. 

Drawing a diagram to visualize the situation or your solution to the problem can help you grasp its complexity better - especially if the problem is multi-faceted. Anything from PowerPoint to a piece of white paper can be a good tool to visualize your problem, highlight the problem area, and tackle it more effectively.

#5. Brainstorm solutions 

After you’ve done all the above, it’s time to start thinking about solutions. 

This is another step of the problem-solving process that’s based on collaboration and effective communication. In the brainstorming phase, you should sit with team members or relevant stakeholders and come up with as many creative ideas and solutions as possible. 

This is not where you come up with your most refined, well-thought-out ideas. Instead, it’s where you discuss freely and combine diverse knowledge and analysis of the problem to come up with diverse solutions. 

Brainstorming is an essential part of problem-solving that can help you break out of boring or predictable ideas and thinking patterns. 

#6. Choose the best answer(s)

This is where decision-making skills come in. With a list of different potential solutions, you can narrow down your options to finally choose the best one. 

To reach a solution more easily, take the following into consideration:

  • Your company’s/organization’s objectives
  • The budget and the timeframe at your disposal
  • The success outcomes
  • Potential risks linked to the solution 

Finally, discuss your solutions with relevant stakeholders and team members to gather all the possible feedback that can help you make the best possible decision. 

And remember - once you’ve chosen the best possible solution to a problem, your work is far from over. Being a problem solver also includes the following: 

  • Develop and implement an action plan
  • Monitor the progress of your plan 
  • Make necessary adjustments during the process
  • Evaluate the outcomes of your solution 

Problem-Solving Skills Resume Example

Problem-Solving-Skills-Resume-Example

Want a resume that makes your problem-solving skills pop like the above example? 

Use one of our tried-and-tested resume templates . 

They’re free, modern, and created in collaboration with some of the best HR professionals from around the globe!

Key Takeaways 

And that's a wrap on problem-solving skills. By now, you should know everything there is to know on the topic. 

Before you go, here are the main points we covered in this article: 

  • Problem-solving skills are a set of soft skills that help you solve problems effectively. They involve critical thinking, analytical skills, creativity, communication skills, and attention to detail. 
  • Problem-solving skills can improve your employability, work performance, and personal brand. 
  • Add your problem-solving skills to your resume summary, under the soft skills section, and in your work history section. 
  • When you’re creating your work history section, make sure to tailor it to the job, focus on your achievements and make them quantifiable, and use action verbs and keywords from the job description. 
  • To get better at solving problems, follow these steps: identify and understand the problem, research the systems that make up the problem, visualize the problem, brainstorm, and choose the best possible solution. 
  • Once that’s done, create an action plan and make sure to monitor its progress as you’re implementing it. 

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  • Resume and Cover Letter
  • 7 Best Problem-Solving Skills...

7 Best Problem-Solving Skills for Your Resume + Examples

11 min read · Updated on April 17, 2024

Ken Chase

If you're a strong problem solver, your resume needs to prove it!

Imagine this scenario: a supplier delivers the wrong piece of equipment, your deadline is tomorrow, and your logistics person is out sick. What would you do if you were the one who had to respond?

All businesses encounter problems at one time or another. That's why companies need high-quality employees on hand who can solve problems like shifting deadlines, equipment failure, and changing client needs. Those problem-solving skills can mean the difference between success and failure. 

That's why today's employers are actively seeking candidates who possess these critical problem-solving skills. 

But what are problem-solving skills? 

How do you identify which ones you might have or which ones a hiring manager might be looking for? 

Most importantly, how can you present problem-solving on your resume to land that interview?

In this post, we'll help you learn to identify, define, and present problem-solving skills in your resume.

What are problem-solving skills?

Put simply, problem-solving skills help you overcome challenges and obstacles. They enable you to identify the core issue, propose solutions, choose the best option, and implement it.

When employers talk about problem-solving skills, they're usually referring to the ability to deal with challenging, complex, or unexpected situations. While they enable someone to assess and solve problems calmly, these skills can also be useful for relationship building and routine decision-making.

Why do companies need employees with problem-solving skills?

All companies experience challenges that can impact their operations and effectiveness. Those businesses will always need people to help them to find solutions to their problems. In fact, according to the National Association of Colleges and Employers' Job Outlook, 86% of employers look for problem-solving skills on student resumes.

Employers like to see good problem-solving skills because it also shows them you have a range of other talents, like logic, creativity, resilience, imagination, and lateral thinking.

Looking for problem-solving skills in a job description

Sometimes, a job description will plainly state the problem-solving skills that the job requires. More often, however, problem-solving is one of those skill sets that don't necessarily appear in the “requirements” section of a job post. Employers simply expect candidates to demonstrate an analytical mind. So, instead, they will describe those desired skills using other phrases.

In those instances, you can look for keywords to identify the skills the employer is seeking. When you find any relevant keywords in the job description, you'll be able to tell what skills you should highlight in the resume you send in.

How to include problem-solving skills on a resume

It should be easy to highlight these skills during an interview, where you can describe a specific problem and paint a picture of how you successfully solved it. But it's also easy to find ways to illustrate your problem-solving on your resume.

Problem-solving skills sound like they're self-explanatory, but they can be difficult to describe without good storytelling. Unlike conceptual skills like abstract thinking and ideation, problem-solving skills are all about developing and implementing an action plan. That's why the best strategy to demonstrate your problem-solving skills is to tell a story: find specific examples of challenging scenarios and explain the plan you implemented and the results you achieved. 

Related post : How to Create an Effective STAR Method Resume (With Examples)

Many resumes will use terms like “critical thinker” or “problem-solver.” Instead, get specific by showing how you've used a skill in a way that has solved a problem at work. 

Give examples of scenarios where those skills lead to a solution

Describe a specific process you employed

List major accomplishments enabled by your solution

Add specific training related to problem-solving skills

Use various keywords to avoid repeating “problem-solving”

Let's look at 4 places on a resume where you can describe your problem-solving skills. 

Where to include problem-solving skills on your resume

The summary.

The summary is a great place to present a core skill that has benefitted you and your employers. If you've been responsible for finding out-of-the-box solutions to unexpected problems or been a team leader known for adjusting to personnel or process challenges, this is the place to introduce those talents.

Solutions-driven sales specialist with 10 years of experience managing sales teams, analyzing markets, expanding market reach, and solving logistics issues. Extensive experience with rolling out new products and reinventing campaigns. Transformed market by 40% despite a period of intense market fluctuation.

In the work experience section

The work experience section is the ideal place to list problem-solving skills that have contributed to proven solutions. When detailing past job roles, you can use details like percentages, dollar amounts, and specific scenarios to show how your ability to analyze issues, find options, and communicate action plans has solved problems. 

Mention a time when you took the initiative to troubleshoot key areas

Explain your habit of collecting new data regularly

Give examples of instances when you assumed a leadership role in process optimization

Look at the following resume example. It shows how this candidate's ability to design solutions, optimize testing processes, and adjust the process to the client helped to optimize process efficiency and save the client money. 

In addition, the candidate highlights his communication skills by showing that he can collaborate with clients to adapt processes to their needs. 

Solar Engineer, Acme Corp, 2010 - 2020

Developed solution designs in collaboration with Software Architects that improved process efficiency by 150% and reduced costs by $300K

Supported testing on 3 large-scale projects to refine solutions and ensure they were fit for purpose and matched the customer's needs, resulting in $1M savings for the client

The skills section

If problem-solving skills are needed for a particular role, the hiring manager will be looking for them in the skills section. The key, however, is to only list skills that specifically relate to the job posting. 

Remember, it's crucial to tailor each resume to a specific job advertisement, including the skills section. This is obviously easier if the job post explicitly lists desired skills. If it doesn't, look for keywords in the bullet points of the requirements part of the job description to find specific problem-solving skills to include in your resume.

Is it a management position looking for a “proven leader?” Communication skills are a must-have talent.

Is it a logistics position that requires experience with scaling? Then, troubleshooting and negotiation skills will be paramount.

There are both soft skills and hard skills that can be defined as problem-solving skills. “Test development” can be trained, but “troubleshooting” improves with experience. When considering which skills you possess, look at both categories.

Data analysis / Process analysis / Project design / Solution design / Test development / Benchmark development / Troubleshooting / Collaboration

A notable achievements section

A notable achievements section isn't always necessary, but some resumes can benefit from including one. If, for example, you're using a functional resume format for a career change resume or you're a senior executive looking to emphasize career highlights, an accomplishments section can really highlight those skills in action. 

If you're using this section to focus on your problem-solving skills, describe accomplishments with demonstrable results.

ACCOMPLISHMENTS AND ACHIEVEMENTS

  • Re-designed and upgraded front-end on 20+ sites with jQuery, AJAX, and Handlebars.js
  • Oversaw process improvements, which reduced expenses by $225,000 per quarter
  • Restructured the supply chain team following vendor flow issues

Related post : Seven Key Resume Sections and How to Organize Them

7 Important problem-solving skills for your resume

Problem-solving skills can range from detail-oriented diagnostics to team leadership. Here's a list of skills involved in various stages of the problem-solving process. When crafting your resume, look to these examples to see what problem-solving skills you might have.

1. Research

Research skills are an essential component of the problem-solving skill set, enabling you to identify and understand the root cause of an issue. Research involves gathering data and information, consulting with more experienced colleagues, acquiring knowledge online or from external sources, and collating newfound data for dissemination. This skill is about the ability to find and use the right resources, extract the data you need, and brainstorm with the right group of people. This means:

Studying specific cases without generalizing

Aiming at variables that make the desired differences

Reporting findings in understandable terms

2. Analysis

The first step in finding a solution is an effective analysis of the problem.  To solve a problem, you must be able to analyze it from every angle. Your analytical skills will also help you identify and propose solutions that can resolve the problem.

Analytical skills allow you to assess data and processes to find solutions to a company's challenges. These include:

Forecasting

Data analysis

Interpretation of data and metrics

Deductive reasoning

Inductive reasoning 

Diagnostics

3. Critical-thinking

Critical thinking is the ability to process details with a particular flow and draw connections between concepts and facts. In other words, it's “thinking about thinking” – or finding and fixing flaws in the way we think.

The ability to think critically is the foundation of problem solving. Unless you can see the big picture, you won't be able to identify the pros and cons of different action plans. 

Critical thinking includes:

Interpretation

Open-mindedness

4. Decision making

Decision-making is the ability to choose solutions to problems. Simply stated, it's taking the relevant collected data, considering multiple viewpoints, and making an informed choice.

Once the choices are narrowed down, you'll need to pull the trigger – knowing you'll be held accountable for the decision. At times, you may need to make these decisions quickly, even if the wrong decision might make the problem worse. The ability to make proper use of your research and analysis to select the best action plan is a valuable skill. Components of this skill include:

Emotional Intelligence

Organization

5. Creativity

Sometimes, the best solution is only found by thinking outside the box. That demands creativity. 

Creativity is the ability to approach a task or a challenge in a different way. In other words, it's possessing the imagination to generate new ideas and find interesting approaches and unique perspectives. Creativity is often described as

Divergent thinking

Inspirational thinking

Outside-the-box thinking

Experimental thinking

6. Communication

Strong communication skills are vital during all phases of problem solving:

While identifying and analyzing the problem, you'll need to know how to communicate the core issues to others.

When researching the background of the issue, you'll need to know what communication channels are appropriate when seeking guidance.

When brainstorming possible solutions, you will need to know how to guide a team through positive and effective discussions.

Then, once you find a solution, communicating the action plan with clarity and precision is key to avoiding confusion and achieving proper implementation. 

No problem would ever be solved without good communication skills at work. 

Communication skills, however, include a much broader array of abilities beyond just speaking clearly. They also encompass listening in ways that make your colleagues feel heard, body language that puts your audience at ease, and vocal pitch adjustments to make your point land better. Here are a few common communication skills:

Active listening

Giving constructive feedback

Presentation / visual communication

Nonverbal communication

Written communication

Oral communication

Voice modulation

Rapport building 

7. Collaboration

In the business world, most problems are solved by teams of dedicated personnel, working in collaboration with one another. When highlighting this skill, you need to show how you've worked effectively as part of a team to generate and implement solutions.

Collaboration, by definition, means working with one or more individuals to complete a task. In the workplace, collaboration can be brainstorming ideas, delegating tasks to individual strengths, layering pieces of a process, or bringing together the team to understand the bigger picture.

When people work together, they're more effective at problem solving than when attempting to go it alone. Successful collaboration with your coworkers also increases their motivation and engagement at work, making them feel like they're an important part of the team. 

Collaboration includes:

Long-term thinking

Adaptability

Positive debate

Emotional intelligence

The bottom line

In an increasingly complex business environment, the ability to solve problems is more important than ever before. As a result, including these high-value problem-solving skills on your resume can help to ensure that employers recognize your full value proposition as a prospective new hire. That, in turn, can help to separate you from your competition and increase your odds of landing an interview and job offer.

If you want to make sure that the problem-solving skills in your resume are making the right impression on employers, take a few moments to get your free resume review from our team of experts today!

Related reading:

9 Soft Skills Employers Are Looking for in 2022

11 Steps to Writing the Perfect Resume

Standout Skills for a Resume: How to Make your Resume Great  

Related Articles:

Guide to Writing a Great Resume with No Work Experience

Higher Order Thinking Explained

How to Describe Organizational Skills When Applying for a Job

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How to Highlight Problem-Solving Skills on Your Resume (+ Examples)

Kayte Grady

3 key takeaways

Understanding problem-solving skills.

  • How to incorporate problem-solving skills into your resume with the Teal AI Resume Builder
  • Types of problem-solving skills and problem-solving skills resume examples

Good problem-solving skills are useful in virtually any job. 

Whether you're in engineering, healthcare, finance, or any other field, you'll encounter challenges that require coming up with ideas to approach crisis situations. 

This makes it a great skill for your resume—and employers are also more likely to trust you with greater responsibilities if you've proven yourself as a problem solver in the past.

Below, you’ll learn about seven types of problem-solving skills that can help you stand out in the job market, why they’re important, and how to effectively showcase them on your resume.

Problem-solving skills are your ability to address challenges and obstacles effectively.

These skills involve analyzing the situation, identifying potential solutions, and implementing the most effective one. They combine critical thinking, creativity, and practicality, enabling you to tackle issues head-on and develop workable solutions.

Why employers value problem-solving skills

Employers highly value problem-solving skills because they're important for navigating the complexities of the modern workplace.

When challenges arise (and they inevitably will), employers rely on people who can approach these situations methodically and creatively. Effective problem solvers help maintain productivity, drive innovation, and contribute to a positive work culture.

7 problem-solving skills for your resume (+ examples)

1. analytical skills.

Before you can solve a problem, you need to know what the problem is.

Your resume analytical skills help you dissect complex issues to identify the underlying causes. This is the first—and perhaps most crucial—step in the problem-solving process. 

Problems often come with data that need to be interpreted. Whether it's sales figures, customer feedback, or technical reports, analytical skills help you make sense of the data, allowing you to better understand the scope of the problem.

Employers value candidates who can critically assess situations, break them down into smaller parts, and identify patterns or causes. When you’re preparing your resume, be sure to mention instances when you've analyzed complex problems, identified root causes, or used data-driven approaches to suggest potential solutions.

Analytical problem-solving skills examples

  • Analyzed sales trends over 12 months, identifying key patterns that led to a 15% increase in targeted marketing effectiveness.
  • Conducted detailed customer feedback analysis, which influenced product development, resulting in a 20% decrease in customer complaints.

2. Creativity

Traditional methods may not always provide the best solutions to complex or novel problems.

Creative thinking enables you to think outside the box and develop innovative and effective solutions that others might not see. It allows you to quickly adjust your problem-solving approach to suit different kinds of challenges, making you a more versatile and valuable candidate during job applications.

In a fast-paced work environment, the ability to adapt and develop creative solutions is highly valuable. Creative and critical thinking can set you apart from other candidates, making you more memorable to employers.

To demonstrate problem-solving skills on a resume, you can describe challenges where traditional solutions didn't work and your creative approach led to success.

Creative problem-solving skills examples

As an innovative Data Analytics Project Manager, I bring a unique blend of creative problem-solving, advanced data analysis, and Agile methodology. With a history of using creativity to tackle complex challenges, I've significantly improved efficiency and effectiveness in 100% of my positions. Known for thinking outside the box, I've developed novel solutions where traditional methods fall short, as demonstrated by a 40% increase in process efficiency in my most recent role through innovative strategy implementation.

3. Research

Researching skills often indicate a commitment to continuous learning and staying updated with the latest trends and information. They also help demonstrate a natural curiosity and a desire to understand the root cause of problems.

Be sure to describe situations where the research experience on your resume directly influenced key decisions or strategies. List certifications, courses, or workshops you've attended that required extensive research.

Research problem-solving skills examples

  • Conducted market research to identify emerging trends, leading to the development of a new product line that increased company revenue by 25%.
  • Developed a research-based proposal for waste reduction that was implemented company-wide, resulting in a 30% decrease in waste generation.

4. Decision-making

Problem-solving skills often involve generating multiple potential solutions.

Decision-making is the step that allows you to evaluate these options and choose the most effective action plan. It's what moves the process from theoretical to practical, enabling implementation.

But with complex problems, decisions aren't always final. Once a decision is made and implemented, you can collect data on its effectiveness. This feedback loop is important for workplaces that prioritize continuous improvement, making you a valuable candidate during a job search. 

Employers look for candidates who can make informed decisions, especially under pressure or in ambiguous situations. When crafting a resume, be sure to describe leadership roles or situations where your decisions guided team strategies or changed the course of projects.

Decision-making problem-solving skills example

Recipient of the "Project Excellence Award" for consistently making critical decisions under pressure, resulting in 100% on-time delivery of 12 projects.

5. Communication

Miscommunication can derail the entire problem-solving process. Effective communication skills help team members clearly articulate problems, ensuring that everyone understands the issue at hand.

Problem-solving is often a collaborative effort that requires the input and cooperation of multiple team members. Communication fosters a sense of teamwork that’s especially important in remote settings where one-on-one interaction is challenging.

Besides your team members, problem-solving often involves roping in multiple stakeholders, including management, employees, and sometimes even clients or customers. Your communication skills help your resume stand apart by demonstrating your ability to coordinate with all these different people in a timely and effective manner.

Communication problem-solving skills examples

  • Negotiated with vendors and third-party providers, securing services at an average of 15% below budget without compromising quality.
  • Presented project proposals and post-project reviews to senior management, securing approval for 90% of proposed initiatives.

6. Collaboration

By showcasing collaboration skills on a resume , you present yourself as a candidate who can coordinate with multiple team members with minimal strife or friction. This is very important to smaller teams in tightly-knit workplaces, such as early-stage startups and small businesses.

To properly emphasize your collaboration skills, describe projects where you worked as part of a team in the experience section of your resume. Mention the team's size, diversity (if relevant), and the project's outcome. 

Collaboration problem-solving skills example

As an innovative Software Engineer with expertise in Java and Full-Stack Development, I bring a blend of technical proficiency and strategic problem-solving to every project. My experience includes a pivotal role in a team of 8 engineers, where we collaboratively developed and launched three new software products, resulting in a substantial 25% increase in company revenue. My advanced skills in Java programming and comprehensive full-stack development have enabled me to contribute effectively across all stages of the software development lifecycle. This skill set, combined with a creative and analytical approach to problem-solving, allows me to adapt to evolving project needs and technological landscapes effectively.

7. Planning

Planning helps you set clear objectives for problem-solving.

Knowing what you aim to achieve makes it easier to prepare the action plan needed to reach there. Conceptual skills like planning also allow you to allocate resources like time, workforce, and materials efficiently. 

All of these are prized skills for any leadership or management role. For roles that need self-starters who can work with minimal supervision, planning skills are one of the first things that employers look for in a candidate.

If you want to demonstrate your planning skills in a resume, describe projects or tasks where planning was crucial to success. 

Mention the scope of the project, the tools or methods you used, and the outcome. If you've used tools like Microsoft Project, Asana, Trello, or other project management software, be sure to include them, too.

Planning tools for problem-solving examples

  • Microsoft Project
  • Mind Mapping
  • SWOT Analysis

How to add problem-solving skills to your resume

When it comes to showcasing your problem-solving skills on your resume, it's all about how you frame your experiences and skills.

Let's break it down.

Use the right tools

You need the right tools before you start writing your resume section by section and adding your problem-solving skills.

The free Teal AI Resume Builder offers one platform to create, write, update, align, and improve your resume.

With Teal, managing your experience and skills becomes organized and straightforward, simplifying your resume writing step by step.

A tool used to add problem-solving skills to a resume

Start with your professional summary

Begin with a strong professional summary that showcases your career achievements.

This section should aggregate your experience and highlight your most significant accomplishments, particularly those demonstrating your problem-solving abilities.

For example, you could mention leading a challenging project to a successful conclusion or innovating a process that significantly improved efficiency along with the metrics and results to underscore the impact of your actions.

These details illustrate your problem-solving skills and provide a concrete measure of your effectiveness in previous roles.

Focus on work experience

In your "Work Experience" section, it's important to focus not just on what you did but how you did it.

When describing each role, emphasize how you used your problem-solving skills to make an impact. This could include resolving complex issues, implementing new systems, or improving existing processes.

Be sure to use action verbs like "analyzed," "resolved," or "implemented" to add energy to your descriptions. Additionally, quantify your achievements wherever possible to provide a clear sense of your impact.

Incorporate a "Skills" section

Your resume "Skills" section should list the tools or methods you've used in problem-solving instead of soft skills like "problem-solving," "communication skills," or "decision-making skills."

Instead, list technical skills like "data analysis," "Trello," and "Google Analytics" to give a clear picture of your abilities and how you apply them to solve problems.

Well, by listing your hard skills, you can help prospective employers understand the exact tools you're proficient in and how you can apply these skills in a practical work environment. By being specific, you demonstrate a tangible and direct connection between your skills and real-world problem-solving.

Add education, projects, volunteer experience, and more

Don't overlook other parts of your resume, like education, projects, or volunteer experience. These additional sections can be a goldmine for showcasing your problem-solving skills.

For example, if you worked on a complex project during an internship, outline how you navigated challenges or introduced innovative solutions. Similarly, in a volunteer role where you tackled a significant issue, describe the steps you took and the outcome you achieved.

These experiences can effectively demonstrate your ability to apply problem-solving skills in diverse settings, offering further evidence of your value as a potential employee.

Pro Tip: The Teal AI Resume Builder offers expert guidance for every resume section, so you don't miss any important details hiring managers and recruiters might be looking for.

Expert guidance for adding problem-solving skills and other details to a resume professional summary

Structure your resume to highlight problem-solving skills

To effectively highlight your problem-solving skills:

  • Use clear, concise language and maintain a professional tone.
  • Start each bullet point of your work experience with a strong action verb to convey the active role you played in solving problems.
  • Quantify your achievements to provide context and show the tangible impact of your problem-solving efforts.

By structuring your resume this way, you showcase your problem-solving skills and demonstrate your ability to communicate your value effectively to potential employers.

Tailoring problem-solving skills to job descriptions

While it can be tempting to list every problem-solving skill you have, there's something to keep in mind. The job of your resume is to align your experience with the role you're applying for. And that means using a strategic approach to analyzing job descriptions and customizing your resume.

Analyzing job descriptions for problem-solving skills

Begin by reading the job description. Pay close attention to the language. Are they looking for analytical skills, research, or collaboration? Identifying these keywords is the foundation for tailoring your resume.

If you want to save time and streamline your approach, the Teal AI Resume Builder and Job Application Tracker pull hard skills, soft skills, and other important language from the job description to make this easy!

An example of keywords from a job description used to tailor resume problem-solving skills

Customize your resume

Once you clearly understand what a prospective employer is looking for, it's time to list problem-solving skills accordingly.

Highlight specific instances from your professional experience—for example, when you've used critical thinking skills successfully or applied similar problem-solving skills. Include these keywords alongside metrics and impact to provide concert proof of your skills. (If you're not sure which terms or phrases align, try using resume synonyms .)

Once you've finished tailoring, compare your resume to a job description to see how well it aligns using Teal's Match Score tool.

An example of a resume compared to a job description to assess resume problem-solving skills alignment

Add problem-solving skills to your resume with Teal

Problem-solving skills are important—they're essential tools that demonstrate your ability to navigate complex situations and find effective solutions. They show employers you're ready to tackle challenges and drive results.

Teal can help you add them to your resume quickly and easily.

With expert guidance that helps you highlight these crucial skills in the right sections using the most optimal keywords, plus a Match Score to ensure your skills align perfectly with specific job requirements—Teal is your partner every step of the way.

Ready to make your resume problem-solving skills shine? Sign up for Teal for free today.

Frequently Asked Questions

Can i showcase problem-solving skills on my resume even if my previous job roles were not directly related to problem-solving, how can i quantify my problem-solving skills on a resume to make a stronger impact, should i include problem-solving skills in both the skills section and work experience section of my resume.

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Kayte Grady

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Best Problem-Solving Skills for a Resume. How to List Them

When it comes to landing your dream job, problem-solving skills are highly valued by employers across a variety of industries. These skills demonstrate your ability to think critically, analyze situations, and develop effective solutions to complex problems. Including your problem-solving skills on your resume can help you stand out to potential employers and showcase your ability to handle challenges in the workplace.

In this article, we’ll explore some of the best problem-solving skills to include on your resume and provide tips on how to list them effectively to increase your chances of landing your desired job.

Best Problem-Solving Skills for a Resume. How to List Them

Table of Contents

What Are Problem-Solving Skills?

Problem-solving skills refer to the ability to analyze situations, identify problems, and develop effective solutions to complex issues. It involves critical thinking, creativity, and the ability to make informed decisions based on available information.

Effective problem-solving skills are essential for success in any career. According to a survey by the National Association of Colleges and Employers , problem-solving skills are ranked among the top three most important skills that employers look for in job candidates.

Furthermore, a study by the World Economic Forum found that problem-solving, critical thinking, and creativity are projected to be the top three skills required for the workforce by 2025.

Top 10 Skills for 2023

Source: World Economic Forum

Top 10 Problem Solving Skills for Your Resume + Examples

Here are the top 10 problem-solving skills to include on a resume:

2. Critical thinking

The ability to objectively analyze information to make informed decisions and solve complex problems.

“Applied critical thinking skills to analyze complex business problems and develop effective solutions.”
“Evaluated financial data to identify inefficiencies and developed cost-saving measures that reduced expenses by 15%.”
“Conducted in-depth research to identify market trends and forecasted future demand for products, resulting in a 10% increase in sales revenue.”
“Developed and implemented risk management strategies to minimize potential losses and ensure business continuity.”
“Used critical thinking skills to develop innovative ideas and streamline processes, resulting in improved efficiency and productivity.”

3. Creativity

The ability to think outside the box and develop innovative solutions to problems.

“Developed creative solutions to complex business problems by thinking outside the box and leveraging my creative problem-solving skills.”
“Designed and implemented a new product packaging concept that led to a 25% increase in sales within the first six months.”
“Developed and executed a social media marketing campaign that went viral and resulted in a 50% increase in brand awareness.”
“Developed an innovative employee incentive program that resulted in a 30% reduction in employee turnover rates.”
“Continuously generated new ideas and innovative solutions to streamline processes and improve efficiency across multiple departments.”

4. Decision-making

The ability to make informed decisions based on available information and data.

“Exercised strong decision-making skills to evaluate complex information and make informed decisions.”
“Analyzed data from multiple sources to identify trends, opportunities and potential risks.”
“Developed and implemented effective risk management strategies to minimize potential losses and ensure business continuity.”
“Successfully negotiated contracts with vendors to achieve cost savings of 20%.”
“Made strategic decisions that resulted in a 15% increase in sales revenue within the first year of employment.”
“Continuously evaluated the effectiveness of decisions and made necessary adjustments to improve outcomes.”

5. Strategic thinking and ideation

The ability to think long-term and develop plans to achieve goals and overcome challenges.

“Applied strong strategic thinking skills to develop and implement long-term business plans that aligned with organizational goals.”
“Analyzed market trends and customer behavior to identify new opportunities and create competitive advantages.”
“Developed and executed a product development strategy that resulted in a 30% increase in market share within the first year.”
“Led cross-functional teams to implement new processes and systems that improved efficiency and reduced costs by 25%.”
“Continuously evaluated the competitive landscape and adjusted strategies to stay ahead of industry trends.”

6. Problem identification

The ability to identify potential problems before they arise and take preventive measures to address them.

“Used strong problem identification skills to identify and diagnose complex business issues.”
“Conducted root cause analysis to identify underlying problems and develop effective solutions.”
“Developed and implemented a new quality control system that reduced product defects by 20%.”
“Conducted internal audits to identify process inefficiencies and implemented process improvements that resulted in a 30% reduction in lead time.”
“Continuously monitored business operations to identify potential issues and proactively developed contingency plans to mitigate risks.”

7. Adaptability

The ability to quickly adjust and change course when faced with unexpected challenges.

“Applied strong adaptability skills to thrive in fast-paced and dynamic work environments.”
“Demonstrated the ability to quickly learn new processes and procedures and adapt to changing priorities.”
“Successfully managed multiple projects simultaneously, adjusting project plans as needed to meet changing requirements.”
“Collaborated with cross-functional teams to develop new products and services that met evolving customer needs.”
“Successfully navigated a company-wide restructuring by taking on new responsibilities and adapting to a new organizational structure.”
“Proactively sought out feedback from managers and colleagues to continuously improve performance and adapt to changing expectations.”

8. Communication

The ability to effectively communicate with colleagues, stakeholders and customers to understand their needs and develop solutions.

“Used strong communication skills to effectively collaborate with cross-functional teams and solve complex problems.”
“Facilitated open and transparent communication among team members to ensure everyone was aligned and working towards a common goal.”
“Successfully led cross-functional projects by effectively communicating project plans, goals, and timelines to all stakeholders.”
“Developed and delivered engaging presentations to communicate complex data and project results to senior leadership.”
“Collaborated with customers to understand their needs and effectively communicated those needs to the product development team, resulting in a 15% increase in customer satisfaction ratings.”

9. Collaboration

The ability to work effectively in a team and collaborate with others to achieve common goals.

“Collaborated effectively with cross-functional teams to achieve project goals and solve complex problems.”
“Demonstrated strong interpersonal skills by building positive relationships with team members and stakeholders.”
“Proactively identified and resolved conflicts to ensure smooth collaboration and successful project outcomes.”
“Actively participated in team meetings and contributed to brainstorming and ideation sessions to generate creative solutions.”
“Successfully led cross-functional teams by delegating tasks and responsibilities and ensuring alignment among team members.”
“Developed and implemented new team-building activities that increased team morale and improved collaboration.”

10. Time management

The ability to prioritize tasks, manage deadlines and work efficiently to achieve objectives.

“Managed multiple projects simultaneously, consistently meeting project deadlines and ensuring high-quality deliverables.”
“Developed and implemented effective time management strategies, including prioritization and task delegation, to increase productivity and efficiency.”
“Proactively identified potential roadblocks and adjusted project plans as needed to stay on track.”
“Utilized project management software to track progress and communicate project status to stakeholders.”
“Successfully managed a team of interns, delegating tasks and providing guidance to ensure timely and accurate completion of projects.”
“Received recognition from management for consistently delivering projects ahead of schedule and under budget.”

Including these problem-solving skills on your resume can demonstrate to potential employers that you are a strategic thinker, a creative problem solver, and a valuable asset to any team.

Jobs That Require Problem-Solving Skills

There are many jobs that require problem-solving skills. Here are some examples:

Engineers: Engineers are responsible for designing, building, and testing products, systems, and structures. They often encounter complex problems that require creative problem-solving skills to solve.

IT professionals: IT professionals are responsible for managing and troubleshooting computer systems and networks. They must be able to identify and solve technical issues quickly and effectively.

Healthcare professionals: Healthcare professionals, such as doctors and nurses, must use critical thinking and problem-solving skills to diagnose and treat patients.

Lawyers: Lawyers must analyze complex legal issues and develop creative solutions to help their clients achieve their goals.

Business professionals: Business professionals, such as managers and executives, must be able to analyze data, identify problems, and develop strategies to solve them.

Educators: Educators must be able to identify and address the individual needs of their students and develop creative solutions to help them succeed.

Scientists: Scientists must use critical thinking and problem-solving skills to design experiments, analyze data, and develop new theories and technologies.

Entrepreneurs: Entrepreneurs must be able to identify opportunities and solve problems in order to start and grow successful businesses.

Overall, problem-solving skills are essential in a wide range of professions and industries, and are highly valued by employers.

Problem-Solving Skills Resume Example

Here is an example of a resume that demonstrates your ability to resolve difficult situations.

Name: John Doe Contact Information: Email: [email protected] Phone: (123) 456-7890 LinkedIn: linkedin.com/in/johndoe Summary: Highly analytical and creative problem-solver with a strong track record of developing and implementing effective solutions. Skilled in collaborating with cross-functional teams and adapting to changing environments. Skills: – Problem identification and analysis – Creative thinking and innovation – Strategic planning and execution – Collaboration and teamwork – Strong communication skills – Time management and prioritization Experience : ABC Company Position: Project Manager Duration: Jan 2019 – Present Responsibilities: – Led cross-functional teams in the development and execution of strategic initiatives – Identified and analyzed potential project risks, and developed contingency plans to mitigate them – Streamlined project management processes, resulting in a 20% increase in efficiency – Developed innovative solutions to complex problems, resulting in a 15% increase in customer satisfaction – Collaborated with stakeholders to develop and implement new product features, resulting in a 10% increase in revenue XYZ Company Position: Business Analyst Duration: Mar 2016 – Dec 2018 Responsibilities: – Conducted data analysis and identified opportunities for process improvement – Developed and executed action plans to address identified issues, resulting in a 25% increase in productivity – Collaborated with cross-functional teams to develop new product features, resulting in a 10% increase in customer retention – Analyzed customer feedback and developed strategies to improve customer experience, resulting in a 20% increase in customer satisfaction Education: Bachelor’s Degree in Business Administration, XYZ University, Graduated in May 2016 Certifications: Project Management Professional (PMP) Six Sigma Green Belt

How Can I Improve My Problem Solving Skills?

To improve your problem-solving skills, start by breaking down complex problems into smaller, more manageable parts. Practice analyzing and identifying the root cause of a problem, brainstorming multiple potential solutions, and evaluating the pros and cons of each option.

Additionally, seek out opportunities to work on collaborative problem-solving projects and seek feedback from others on your approach to dealing with issues. Continuously challenging yourself to solve new problems and refining your problem-solving process can help you improve your skills over time.

Should I Include Hard Skills or Soft Skills as Problem-Solving Skills?

Both hard and soft skills are important for problem-solving . Hard skills such as data analysis and computer programming are critical for identifying and analyzing problems, while soft skills such as communication and collaboration are important for developing and implementing solutions. It’s best to include a mix of both hard and soft skills as problem-solving skills on your resume, to demonstrate your ability to approach problems from different angles and work effectively with others to achieve positive results.

Why Do Employers Value Problem-Solving Skills?

Employers value problem-solving skills because they are critical for driving business success. Individuals who possess strong problem-solving skills can identify and analyze problems, develop and implement effective solutions, and collaborate with others to achieve positive results.

These skills can lead to increased productivity, improved customer satisfaction, and a better overall business performance.

Additionally, problem-solving skills are essential for innovation and growth, allowing companies to adapt to changes in the market and stay ahead of the competition. Employers look for candidates with strong problem-solving skills because they want employees who can contribute to the company’s success and help drive future growth.

What Other Skills Do Employers Look for?

In addition to problem-solving skills, employers also value a range of other skills including communication, teamwork, adaptability, leadership, time management, and technical expertise in specific fields. These skills can help employees work effectively with others, manage projects and resources efficiently, and stay up to date with industry trends and best practices. By highlighting a combination of problem-solving and other key skills on your resume, you can demonstrate your ability to contribute to a company’s success and add value in the workplace.

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

  • Júlia Mlčúchova , 
  • Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

  • What are problem solving skills;
  • Why are they important; 
  • Specific problem solving skills examples;
  • How to develop your problem solving skills;
  • And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

  • Recognizing and identifying the issue at hand.
  • Breaking the problem down into smaller parts and analyzing how they relate to one another. 
  • Creating potential solutions to the problem, evaluating them and picking the best one.  
  • Applying the chosen solution and assessing its outcome. 
  • Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

Wondering how good is your resume?

Find out with our AI Resume Checker! Just upload your resume and see what can be improved.

As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

  • Analytical skills
  • Research skills
  • Critical thinking 
  • Decision-making
  • Collaboration
  • Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

  • Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
  • Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
  • Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
  • Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
  • Don't settle for a single solution. Instead, keep on exploring other possible answers.
  • Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

  • Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy ($21,74).
  • Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
  • Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
  • Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
  • Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

  • Firstly, the job description itself is neatly organized into bullet points .  
  • Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
  • Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
  • And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
  • Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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What are problem-solving skills and how best to include them on your resume

Susan Shor

Hard skills

Soft skills.

You’ve seen it in plenty of job listings: “Must have problem-solving skills or must be able to solve complex problems”. But “problem solving is not merely one skill, but is rather a whole category of adaptive and flexible skills. So what are problem-solving skills? Let’s break it down – just like you do when you solve a problem!

In this blog, we will walk you through:

  • The definition of problem solving
  • What are the 7 steps to problem solving
  • What are problem-solving skills?
  • How to address problem-solving skills on your resume.

Problem Solving: The definition

Of course, the definition of problem solving is “the act of solving a problem”. But notice that the definition includes “the act of”. Problem solving is an action, more likely many actions, that create a process in which you use your analytical and creative thinking to clear an obstacle or reach new heights.

In the work world, these obstacles prevent the team, the company, or you individually from accomplishing strategic and operational goals. Problem solving requires a systematic process of at least several steps. The techniques used to break down the problem and come up with a solution vary depending on individual style and the type of problem to be solved.

Emotional intelligence desired but hard to measure

What are the 7 steps to problem solving?

Each step in the process of solving a problem requires different skills. Understanding these increments can help you decide which attributes you are best at and which to focus on in your resume.

Here are the 7 steps defined by the University of Iowa Human Resources Department :

  • Define the problem
  • Clarify the problem
  • Define your goals
  • Identify the cause of the problem
  • Develop a plan of action
  • Execute the plan
  • Evaluate the results

And you could add one more…

… since problems are never fully solved; there’s always room for making things better.

At each step, problem solving requires discrete skills. While problem solving itself is a soft skill , or closer to a personality trait than learned knowledge, there are many parts of problem solving that can be learned.

What are problem solving skills?

At each step of the problem solving process, you will use both hard and soft skills . Below is a breakdown by category, followed by an explanation of each skill and how it is used when you solve a problem.

Data analysis Communication
Risk analysis Creativity
Research methodology Teamwork
Knowledge of business goals and practices Active Listening

Data analysis: Whether you are crunching big data or conducting an informal survey, you are gathering and reviewing information that will help you both define the problem and inform your potential solutions. You will also need this skill to determine the quality of your results once you implement your solution.

Risk analysis: The best solution won’t net you great results if the risks are too high. Your analytic ability to balance the potential upside vs. the downside will lead to a reasonable answer.

Research methodology: Reliable data and information come from an understanding of how to both do your own research and find and vet research that already exists.

Knowledge of business goals and practices: An understanding of what drives your place of work and the way daily work is conducted is just as important as that innovative solution. Knowing how far you can stretch the boundaries – if you can – or what the end goal is will help you formulate a solution that fits in with company culture.

How to write a resume: Expert guide & examples (2024)

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Communication: Gathering information means explaining what you’re looking for in a way that gets you the help you need. Communication occurs at all stages of the process, from figuring out what the blockage is to assessing whether your solution fixed the problem.

Creativity: If the solution was evident, a problem-solver like you wouldn’t be necessary. Thorny problems often require a step away from the tried-and-true. Employers value the ability to see things from a new angle and be brave enough to float those ideas (also known as confidence). 

Teamwork: No one works in a vacuum – even Steve Jobs needed someone off of whom to bounce ideas. Collaboration helps amplify and clarify ideas. It also gets your solutions implemented efficiently. Buy-in is important if you want your excellent problem-solving abilities to turn into excellent results.

Active listening: What’s the crux of the problem? Active listening will help you find out. Often, others you work with know something you don’t that can either present a challenge or hold the key to overcoming the obstacle. Great listeners know how to pick out valuable information, ask the right questions, and recognize when a co-worker has presented you with a great idea during brainstorming sessions. 

How to address problem-solving skills on your resume

So, how do you describe problem-solving skills on your resume? Aside from simply listing them in your skills section , you may add bullet items within your employment history section that illustrate your abilities.

Here are problem solving example phrases for your resume:

  • Data analysis: Analyzed marketing data to discover why leads were not turning into sales
  • Risk analysis, decision-making: Assessed the risk of three different solutions for appointment scheduling problem and chose one
  • Research methodology: Conducted client survey and market research to inform  improved buying patterns and reduce excess inventory
  • Business practices, creativity: Investigated previous solutions to employee retention problems and offered new ideas
  • Communication, problem definition, teamwork: Presented my assessment of workflow problem to department meeting and spearheaded discussion
  • Creativity, communication, active listening: Streamlined client intake process after receiving feedback from staff and clients
  • Teamwork : Collaborated with construction crew and architects to design customer communication platform based on best practices
  • Active listening: Incorporated new summer activities for days when the pool was closed after listening to counselors’ ideas and suggestions

Notice that not all of them specifically mention problem solving, but each one corresponds to one or more of the skills necessary to be an excellent problem-solver.

Core competencies: What are they and how should they appear on a resume?

What’s the difference between a core competency and a skill? Which should you choose and how should you present these abilities? We answer those questions and more below.

Key takeaways

  • Problem solving is a systematic approach to finding creative solutions to obstacles that thwart business or professional goals
  • Because problem solving is complex, it can be broken down into steps and a discrete set of skills
  • When solving problems, you will employ both hard and soft skills
  • Your resume does not have to say “problem solving” to show that you are a problem-solver.

How to list your high school education on your resume

How to Show Your Problem-Solving Skills on Your Resume and Cover Letter

Jacob Meade

Problem-Solving on Your Resume

Problem-solving on your cover letter.

You can make problem-solving a key theme of your resume and cover letter by giving concrete examples from your background. The following guide will show you how.

To develop strong examples of problem-solving on your resume, follow these steps:

Step 1: Brainstorm past problems

For each relevant job in your work history, brainstorm the general business problems you’ve solved or alleviated. These may include:

  • Employee skill or knowledge gaps
  • External audit findings
  • High staff turnover
  • Process inefficiencies
  • Low employee morale
  • New regulations
  • Poor customer relations
  • Cost increases

Step 2: Pinpoint your actions

Now identify your core actions in relation to those problems. The following verbs list can help you explore and determine how you’ve tackled past challenges. Notice how each verb indicates some problem or issue that hindered (or threatened to hinder) business performance, as opposed to more neutral/positive resume verbs like “Created,” “Enhanced,” or “Introduced.”

  • Revitalized
  • Troubleshoot
  • Turned around

Step 3: Explain measures you took

Having identified past problems and your core actions in response to them, try to be more specific. How did you solve or alleviate the problem? Describe the strategies or projects you developed. For instance, did you address skill gaps by devising a new training program? Or fix service issues by introducing a better way to engage with customers? If so, what did that new service approach entail?

After completing these steps, you should have the basis for one or more strong examples of problem-solving on your resume, such as:

  • Developed a new training program that resolved critical gaps in sales team’s product knowledge
  • Restored positive relationship with a major client by paying regular in-person visits to demonstrate new product features and address any concerns

Step 4: Quantify your results

If possible, quantify the example with hard numbers. Show how your problem-solving made a tangible impact on $ revenue, % growth, or other business metrics. For example:

  • Restored positive relationship with a major client by paying regular in-person visits to demonstrate new product features and address any concerns. Efforts prevented loss of a $500K account

Detailed bullet points like this one are the cornerstone of a great resume. By giving concrete examples of your problem-solving talents, they show hiring managers you’re ready to tackle similar challenges at their organization.

(Optional) Step 5: Use the PAR method

You can develop the example further by using the “PAR” (Problem, Action, Result) approach. This approach is a slight variation of the STAR interview method . With the PAR method, you write out one or more distinct lines to describe:

  • The particular problem you encountered
  • The action you took to solve the problem
  • The positive result your solution produced

Problem: A top client struggled to integrate the company’s latest product with its systems, leading to miscommunications and frustration with the support team.

Action: Quickly revised work schedule to focus on mending the relationship. Paid weekly in-person visits to client offices to demonstrate new product features and address any concerns.

Result: Restored positive relations and productive partnership with the client, preventing loss of a $500K account.

The PAR method is a great way to call extra attention to your top achievements. However, keep in mind that this structure takes up much more space than a regular bullet point and can be a bit ponderous if you overuse it. To keep your resume manageable, consider using PAR for just your top three achievements from your career so far.

The four-step process above lets you feature problem-solving on your cover letter, as long as you’ve structured your letter to include bullet highlights. Copy over the examples you’d like to include in this document. Since the bullet points will appear on your letter out of context, cite the associated job and company in brackets at the end of the line. For example:

  • Developed a new training program that resolved critical gaps in sales team’s product knowledge [Sales Director, ESS Corp.]

Don’t worry about repeating these resume points on your cover letter. A little repetition across job search documents doesn’t undermine your application and can make it easier for the hiring manager to register your top selling points from your experience. Take care not to repeat more than a few sentences or bullet points. Keep the overall focus of your cover letter on why the job and company at hand appeal to you.

You can also emphasize problem-solving in the introductory sections of your resume. Consider these four options:

  • Incorporate one of your problem-solving examples in your Profile description. Add a sentence that starts with “Achievements include…” or “Recent achievements include…” and then plug in whatever highlight you’d like to showcase.
  • Add a line to your Profile stating your general skill at problem-solving. For example:

Focused on isolating key business problems and finding creative yet practical solutions.

  • Also, in your Profile section, include the adjective “Resourceful” or “Solution-focused” ahead of your professional title. For example:

Resourceful Sales Director with 10+ years of advancement and achievement.

  • In your Key Skills section, add one or more of these terms as they relate to your background:
  • Complex Problem-Solving
  • Cost Reduction & Elimination
  • Operational Turnarounds
  • Risk Management & Mitigation
  • Technical Troubleshooting

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Jacob Meade

Jacob Meade

Certified Professional Resume Writer (CPRW, ACRW)

Jacob Meade is a resume writer and editor with nearly a decade of experience. His writing method centers on understanding and then expressing each person’s unique work history and strengths toward their career goal. Jacob has enjoyed working with jobseekers of all ages and career levels, finding that a clear and focused resume can help people from any walk of life. He is an Academy Certified Resume Writer (ACRW) with the Resume Writing Academy, and a Certified Professional Resume Writer (CPRW) with the Professional Association of Resume Writers & Career Coaches.

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Adding Problem-Solving Skills To A Resume

Adding Problem-Solving Skills at a Resume

Problem-Solving skills are essential in our daily lives , as uncomplicated issues may arise that need smart rectification.

Companies also find these skills valuable, irrespective of the industry you choose to work in. Thinking creatively, disassembling problems, and producing practical solutions to ease the situation makes you an asset.

For this reason, we recommend emphasizing this crucial skill on your resume during career searches, as it will set you apart from other individuals competing for the same option.

Are you a problem solver and what Fortunately, this article of ResumeGiants will provide the vital information you need to convey your soft skills and shed more light on what soft skills are and come examples.

Let’s begin!

Here, you will learn about:

What Problem-Solving Skills Are

Problem-solving skills are vital traits that enable us to:

  • Identify problems
  • Creatively assess them
  • Think of solutions effectively and efficiently

This ability enables individuals to be problem solvers and find alternatives when routes to work are blocked, services are down, or anything of the sort happens. In the workplace, it becomes handy when we need to complete tasks quickly, free-up schedules, rectify errors, etc.

Developing this skill requires proficiency in several other skills , including analyzing problems, fathoming creative solutions, and applying these small factors in your personal life and business.

Essentially, honing your ability to analyze, evaluate, decide, and communicate creatively may guarantee your ability to think through challenging situations critically.

List of Problem-Solving Skills

As previously mentioned, the core components that produce effective decision-making include:

  • Proper evaluation
  • Communication
  • Quick decision-making

This section aims to emphasize these factors, giving you more material to express your value on your resume than merely writing “able to solve problems”.

Additionally, merely stating that you possess problem-solving skills on your resume doesn’t set you apart from the crowd as it is now a cliché term. Essentially, all business individuals are expected to possess these skills since they require them.

What makes you appear more valuable is showcasing your problem-solving skills in your resume, and the information below will help you accomplish this goal. These include:

1. Analytical Skills

In business, the best option upon realizing a complicated situation is to assess the issue and understand the problem’s core. This analysis enables you to identify the problem’s cause and produce an effective solution.

Afterwards, the next step involves careful thoughts on why the problem arose, what actions will fix the issue, what tools are necessary for rectification, and more.

Presenting this aspect of your business personality may set you apart from other individuals competing for the same role.

2. Assessment

Analyzing the problem allows you to produce a list of actions that may end the complication; however, when these solutions aren’t obvious, your assessment ability comes into play.

Essentially, multiple solutions produce different outcomes. As a problem-solver, it’s best to evaluate the pros and cons of each possibility and pick the most logical option with little to no consequences.

Some consequences that require further assessment can include the idea’s speed of implementation, cost, efficacy, business requirements, etc.

For example, suppose you have 2 solutions , one fixing the problem long-term but will take days to process, and the other rectifying it short-term in hours.

In that case, if the complication impedes completing an urgent task, the short-term but quick option is practical.

You can take assessment skills further and consider other alternatives should your initial plan fail.

3. Decision-Making

Irrespective of how much analysis or assessment you make, a decision from the brainstorming session is necessary to move forward with the problem. Without good decision-making skills and speed-of-implementation , this attribute falls flat.

Essentially, carefully evaluating the problem and its possible solution is a crucial part of being a problem-solver.

Besides quick implementation, good decision-making skills allow you to factor in the necessary elements needed to execute the problem’s solution, whether the managers or other group members.

4. Communication

As previously mentioned, making a decision may involve consulting your leaders or group members; however, conveying the problem and its possible answers may be impossible without effective communication.

Suppose you’re a developer that works with a team of other programmers and runs into a problem on your end. Failure to convey the problem and solution will hinder work progress or make you seem ineffective.

5. Creativity

Last but not least, the ability that’s necessary to develop complex problem-solving skills is creativity . In other words, the ability to fathom multiple ways to solve the puzzle and view the issue from multiple hypothetical angles.

Creativity implies that you can think outside the box to arrive at a decision that ends the problem in the best way possible. Additionally, this skill will enable you to rectify issues when they involve your group or information that’s not currently within your grasp.

Nevertheless, strive for creativity and develop your mind to view multiple angles to provide a solution.

Showing Problem-Solving Skills in your Resume

Showcasing your problem-solving skills on your resume may seem like a tricky task, but there are multiple locations on the document to accommodate this ability. You can use the “Skills” section, the “Achievements” section and even give examples of when you solved complicated problems in the “Experience” section .

Remember that when presenting your problem-solving skills, avoid writing down the generic “problem-solving” term, as employers encounter the word regularly.

Instead, you can list specific technical and soft skills in your arsenal that would help you solve problems, like research and decision-making abilities.

The most significant place to include problem-solving skills for a resume is in the “experience” section . Use specific examples you can back up with demonstrable action : 

  • Present short but powerful examples of times you overcame significant obstacles
  • Make sure they are relevant to your career path and the job you’re applying for
  • Back them up with figures and statistics wherever you can.

It’s essential to tailor your problem-solving examples to the keywords of the job description you’re applying for. You need to show how your experiences make you an ideal candidate for this role. 

Examples of Problem-Solving Skills on a Resume

As an example, let’s take a look at some ways problem-solving can be expressed in the experience section of a  business analyst resume :

Brockton Industries / Business Analyst / Atlanta, GA /2018 – 2022

  • Assessed risk of testing processes, thereby saving the company $5,000 annually. 
  • Increased customer satisfaction by 31% by redesigning customer communication and fulfillment procedures. 
  • Improved effective communication with company clients to better mutual understanding of processes and service

Now let’s take a look at how problem-solving could be expressed in the experienc e section of a UX Designer resume :

Lamax Solutions/ Senior UX Designer/ Atlanta, GA /2019-Present

  • Achieved an 8% boost in user engagement by producing new visual parallax scrolling design prototypes.
  • Developed user-based interfaces by focusing on data-driven design systems, resulting in a 89% increase in traffic over three consecutive years.
  • Increased employee satisfaction by 20% by utilizing proprietary technology to install third-party applications like Figma into the mainframe

As you can see, it doesn’t matter which way around you present the problem, the solutions, or the impact your decision made. Just make sure you stress that you were indispensable in achieving an optimum outcome!

How to Improve your Problem-Solving Skills

you want to improve your problem-solving skills for a resume, the first step is to identify your areas of weakness.

Once you have identified these weaknesses, you can then begin to develop strategies to address them. 

Some ways you can improve your abilities in these areas include: 

  • Practice problem-solving exercises including puzzles and logic games
  • Read books or articles related to problem-solving to help you to understand different techniques and approaches
  • Seek out real-life challenges that require problem-solving, such as volunteering or taking on new responsibilities
  • Keep a journal of your problem-solving successes to track your progress and help you identify areas for improvement.

The most effective steps to take to practically improve your problem-solving ability is to:

  • Practice active listening . Listen to the problem carefully
  • Ask clarifying questions to make sure you understand the issue correctly
  • Break down the problem into its components and look for patterns and commonalities. 

Once you have a better understanding of the problem, you can generate possible solutions and select the one that best fits the situation. It’s also important to practice using problem-solving techniques in different contexts. 

Problem-Solving Skills on a Resume: Conclusion

If you feel confident in your ability to thoroughly analyze problems, evaluate possible solutions, and promptly execute the correct actions for rectification, it’s worth including in your resume.

These skills reveal to employers that you’re a valuable asset , as complicated tasks will present little to no challenges while you work.

Hopefully, the information in this article is sufficient in helping you effectively present your problem-solving skills in your resume . Consider using our free resume builder to ease the hassle of composing this crucial document.

Our platform presents multiple resume templates and examples, thereby removing the challenge associated with the task. Let’s get a winning-resume!

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  • • Led a team of 20+ to manage network operations across multiple government contracts, ensuring 99.98% system uptime.
  • • Developed efficient problem resolution procedures, reducing average resolution time by 35%.
  • • Implemented a predictive analytics system that identified potential network failures, decreasing downtime incidents by 25% year-over-year.
  • • Collaborated with cross-functional teams to streamline change management processes, cutting down implementation time by 15%.
  • • Managed the successful deployment of network infrastructure upgrades that increased network capacity by 40%, enhancing user experience.
  • • Authored comprehensive training modules for junior staff, resulting in a 20% increase in team efficiency and knowledge retention.
  • • Oversaw daily operations of a 15-person IT team, ensuring timely support and maintenance for over 5,000 end-users.
  • • Executed a major incident management strategy that reduced system recovery time by 40% in high-pressure scenarios.
  • • Conducted quarterly problem management reviews, pinpointing recurring issues and initiating strategies to reduce their occurrence by 30%.
  • • Played a key role in the integration of a new ITIL-based service management tool, leading to a more cohesive tracking system for issues.
  • • Facilitated cross-departmental collaboration that improved overall service delivery compliance by 20%.
  • • Managed and resolved over 1,000 IT incidents, consistently meeting SLA requirements.
  • • Spearheaded a network optimization project that improved data throughput by 30%, significantly enhancing performance.
  • • Analyzed and reported on network trends, driving decision-making for future network expansion projects.
  • • Contributed to a company-wide initiative to standardize IT processes, leading to a 15% reduction in redundant workflows.

5 Problem Manager Resume Examples & Guide for 2024

Your problem manager resume must demonstrate a solid track record of problem-solving capabilities. Highlight your history of identifying and resolving complex issues effectively. In your second paragraph, detail specific methodologies you've employed in past roles. It's essential to show how these approaches have led to measurable positive outcomes.

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Key Takeaways

Problem Manager resume example

As a problem manager, articulating the complexities of managing and mitigating issues within a project can be a daunting task on your resume. Our guide offers tailored strategies to effectively showcase your problem-solving skills and experience, ensuring you stand out to potential employers.

  • Get inspired from our problem manager resume samples with industry-leading skills, certifications, and more.
  • Show how you can impact the organization with your resume summary and experience.
  • Introducing your unique problem manager expertise with a focus on tangible results and achievements.

If the problem manager resume isn't the right one for you, take a look at other related guides we have:

  • Assistant Operations Manager Resume Example
  • People Manager Resume Example
  • HR Business Partner Resume Example
  • HR Generalist Resume Example
  • Benefits Manager Resume Example
  • Contract Analyst Resume Example
  • HR Analyst Resume Example
  • HR Resume Example
  • Benefits Analyst Resume Example
  • Staffing Manager Resume Example

Don't stress out over your problem manager resume format

Remember, the elaborate design of your problem manager resume isn't what impresses recruiters most. They are primarily searching for candidates who meet the job requirements. The main aim of your resume should be to clearly and concisely explain why employers should hire you.

Here are four straightforward steps to consider in your problem manager resume design:

  • Organize your resume based on experience : Start with your most recent roles. Besides using reverse chronological order, choose jobs relevant to the position you're applying for.
  • Include your contact details (and portfolio or LinkedIn link) in your resume's header to ensure recruiters can easily reach you. If considering adding a professional photo, check acceptable practices in different countries first.
  • Don't omit essential problem manager resume sections such as the summary or objective, experience, and education. These sections should reflect your career progression and align with job requirements.
  • Maintain conciseness in your resume. For those with less than ten years of experience, a one-page format is advisable.

Regarding the format to submit your problem manager resume, PDF is preferable . PDFs are more likely to maintain their formatting when processed through recruitment software or ATS, saving you time in the application process.

When selecting a font for your problem manager resume, consider the following:

  • Choose ATS-friendly fonts such as Exo 2, Volkhov, Lato, etc., to keep your resume's content legible;
  • All serif and sans-serif fonts are easily readable by ATS;
  • While Arial and Times New Roman are common choices, opting for unique typography can help your resume stand out.

Concerned about ATS compatibility with charts and infographics? Our recent study has debunked this and other myths .

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Mention specific courses or projects that are pertinent to the job you're applying for.

The five (plus) definite sections your resume for a problem manager job should include are:

  • Header with your headline, contact details, and/or a preview of your work
  • Summary (or objective) to pinpoint how your success aligns with the role
  • Experience with bullets of your most relevant achievements in the field
  • Skills to integrate vital job requirements (both technical and personal)
  • Your further dedication to the field, showcased via relevant higher education and/or certifications

What recruiters want to see on your resume:

  • Proven experience in problem management methodologies like Kepner-Tregoe, ITIL, or Six Sigma.
  • Demonstrated ability to lead root cause analysis (RCA) and implement permanent corrective actions.
  • Strong analytical skills with a track record of identifying underlying issues and trends to prevent future incidents.
  • Experience with problem management tools and software, such as ServiceNow or JIRA.
  • Communication and coordination skills to liaise between IT teams, stakeholders, and vendors for comprehensive problem resolution.

Essential tips for crafting your problem manager resume experience section

The experience section is indeed the core of your problem manager resume . It's where you present your past and current job roles. But how should you approach this crucial part?

A common error is treating the experience section as merely a list of job duties. Many candidates fall into the trap of detailing what they did without illustrating the impact of their actions.

To effectively write your problem manager resume experience section, consider these guidelines:

  • Emphasize your achievements, supported by concrete metrics such as percentages, revenue increases, or customer satisfaction rates;
  • Avoid using generic buzzwords like communication, hard work, or leadership. Instead, demonstrate how these skills added value in your previous roles;
  • Begin each bullet point with a strong action verb, followed by a skill, and then the result of your actions;
  • Tailor your resume for each job application by selecting the most relevant experiences, responsibilities, and successes.

We have an array of resume examples that illustrate how to optimally curate your problem manager resume experience section.

  • Led a team that successfully reduced recurring incidents by 40% through a comprehensive root cause analysis and process improvement plan across key service lines.
  • Implemented a new ITIL-based problem management framework, overseeing the resolution of over 500 critical incidents for high-profile clients.
  • Collaborated with cross-functional teams to redesign incident management processes, yielding a 25% improvement in response times for major incidents.
  • Authored and executed a strategic plan for problem management that integrated with broader IT service management initiatives, directly supporting business continuity.
  • Spearheaded the development of a bespoke incident logging tool which resulted in a 30% increase in accurate problem categorization and prioritization.
  • Championed the use of predictive analytics for problem identification, significantly reducing system downtime for client-facing applications.
  • Directly responsible for a 35% year-on-year reduction in unresolved problems by establishing a robust problem-solving culture within the IT department.
  • Designed and facilitated problem-solving training for over 200 IT personnel, enhancing the team's skills in root cause analysis.
  • Initiated and led a successful migration to a modernized problem-tracking platform that improved reporting efficiency by 50%.
  • Conducted thorough root cause investigations for over 300 major incidents, efficiently mitigating potential risks and preventing recurrence.
  • Instrumental in the creation of a knowledge database that led to a 20% faster resolution time for recurring incidents.
  • Coordinated with external vendors to ensure seamless integration of third-party services into the existing problem management strategy.
  • Developed and implemented an enhanced monitoring system that identified problems 50% quicker than the legacy system.
  • Orchestrated a collaborative effort to standardize problem resolution documentation, resulting in improved compliance with industry best practices.
  • Managed a successful project to integrate AI-driven analytics into the problem management process, reducing human error in initial problem assessment.
  • Masterminded an organization-wide adoption of proactive problem management practices, leading to a sustained performance improvement in service delivery.
  • Oversaw the resolution of over 1,000 incidents, with a focus on minimizing the impact on business operations and maintaining service level agreements.
  • Facilitated post-incident reviews and implemented corrective actions that substantially improved cross-team collaboration and knowledge sharing.
  • Played a pivotal role in reducing downtime for critical systems by 60% through enhanced problem investigation and rapid deployment of solutions.
  • Leveraged ITSM tools to streamline problem management processes, resulting in a 25% increase in workflow efficiency.
  • Engaged with senior management to align problem management goals with overall business objectives, ensuring a customer-focused approach to IT service delivery.
  • Pioneered the implementation of a cross-department problem management policy, significantly enhancing interdepartmental communication and collaboration.
  • Enhanced IT operational stability by proactively identifying and addressing systemic issues, reducing critical incidents by over 30%.
  • Organized and conducted regular training sessions on problem analysis techniques, contributing to a more skilled and efficient IT support team.

Quantifying impact on your resume

  • Include the average reduction percentage in incident recurrence due to implemented problem management solutions.
  • State the number of problem investigations led that resulted in successful root cause analysis.
  • List the amount of cost savings generated through problem resolution activities.
  • Mention the percentage improvement in service availability or performance from your problem management efforts.
  • Quantify the decrease in mean time to repair (MTTR) for incidents related to major problems you addressed.
  • Detail the volume of incidents deflected or reduced through proactive problem management.
  • Express the number of cross-functional teams collaborated with to ensure comprehensive problem resolution.
  • Report the increase in customer satisfaction scores linked to the resolution of chronic problems.

Action verbs for your problem manager resume

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Guide for problem manager professionals kicking off their career

Who says you can't get that problem manager job, even though you may not have that much or any experience? Hiring managers have a tendency to hire the out-of-the-blue candidate if they see role alignment. You can show them why you're the best candidate out there by:

  • Selecting the functional skill-based or hybrid formats to spotlight your unique value as a professional
  • Tailoring your problem manager resume to always include the most important requirements, found towards the top of the job ad
  • Substituting the lack of experience with other relevant sections like achievements, projects, and research
  • Pinpoint both achievements and how you see yourself within this specific role in the problem manager resume objective.

Recommended reads:

  • How to List Expected Graduation Date on Your Resume
  • How to List Continuing Education on Your Resume

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

Balancing hard and soft skills in your problem manager resume

Recruiters indeed pay close attention to the specific hard and soft skills candidates possess. Hard skills refer to technical abilities or your proficiency in technologies, while soft skills are the personal attributes and qualities developed over your lifetime.

If you're unsure about effectively quantifying these skills on your resume, follow our step-by-step guide. It's crucial to first understand the key job requirements for the role. Doing so enables you to accurately list your:

  • Hard skills in sections like skills, education, and certifications. Your technical expertise is straightforward to quantify. Most organizations find it sufficient to mention the certificates you've earned, along with your proficiency level.
  • Soft skills within your experience, achievements, strengths, etc. Defining interpersonal communication traits in your resume can be challenging. Focus on showcasing the accomplishments you've achieved through these skills.

Remember, when tailoring your problem manager resume, ensure that the skills you list match exactly with those in the job requirements. For instance, if the job listing specifies "Microsoft Word," include this exact term rather than just "Word" or "MSO."

Top skills for your problem manager resume:

Incident Management

Problem Analysis Techniques

IT Service Management (ITSM)

Information Technology Infrastructure Library (ITIL)

Root Cause Analysis

Data Analysis

Process Improvement

Change Management

Project Management

Technical Writing

Communication

Critical Thinking

Negotiation

Problem-Solving

Adaptability

Organization

Attention to Detail

Conflict Resolution

If you happen to have some basic certificates, don't invest too much of your problem manager resume real estate in them. Instead, list them within the skills section or as part of your relevant experience. This way you'd ensure you meet all job requirements while dedicating your certificates to only the most in-demand certification across the industry.

Your academic background: should you include your education and certifications on your problem manager resume?

Adding relevant education and certifications to your problem manager resume is beneficial, whether you're an experienced candidate or just starting in the field.

Featuring your higher education degree that aligns with the role demonstrates your commitment to the industry. On your problem manager resume, include the start and graduation dates, followed by the name of the institution that awarded your degree.

Regarding certifications, it's wise to list those most relevant to the role or that have contributed to your array of crucial technical or personal traits. Be sure to include the name of the certificate and the awarding institution .

If uncertain about which certifications to feature prominently on your problem manager resume, refer to our compiled list of the most in-demand ones for guidance.

The top 5 certifications for your problem manager resume:

  • Certified Problem and Change Manager (CPCM) - Global Certification Institute (GCI)
  • ITIL Expert Certification - AXELOS
  • Certified Information Systems Security Professional (CISSP) - (ISC)²
  • Problem Analyst (CPA) and Problem Manager (CPM) Certifications - HDI
  • Lean Six Sigma Green Belt (LSSGB) - IASSC or ASQ

If the certificate you've obtained is especially vital for the industry or company, include it as part of your name within the resume headline.

  • How to List GPA on Your Resume
  • How to Put Cum Laude on Your Resume

Which one to use: a resume summary or a resume objective?

The problem manager resume summary or objective serves as a good introduction to your experience for recruiters.

Have you ever wondered which one (the summary or objective) will be more appropriate for your problem manager resume?

  • If you are a less experienced professional, write a resume objective statement. The objective is about three sentences long and provides recruiters with information about your career goals, strengths, and achievements . It should basically denote how you see yourself in this particular role, and what is your relevant experience and/or know-how;
  • If you happen to have plenty of relevant experience, select your most impressive achievements for your resume summary. The summary is no longer than five sentences and serves as a storytelling instrument - highlighting your greatest career wins . Don't forget to align your summary with the job requirements to ensure your resume stays relevant to the role.

Read on for more information and examples of resume summaries and objectives from real world professionals.

Resume summaries for a problem manager job

  • Seasoned IT professional with over 12 years of dedicated problem management experience at a global financial institution, adept in root cause analysis and ITIL methodologies. Instrumental in reducing system downtime by 20% through strategic process improvements. Exceptional at leading cross-functional teams in high-pressure environments.
  • Experienced network engineer for 8 years, transitioning into problem management, brings a deep understanding of network infrastructure and incident resolution. Proven success in implementing monitoring solutions that enhance system reliability and efficiency. Keen to employ analytical skills to streamline problem management processes.
  • Dynamic former project manager aiming to leverage 10 years of experience in overseeing complex IT projects to excel in problem management. Known for a results-driven approach and a commendable record in delivering projects on time and within budget. Eager to apply project management principles to enhance problem resolution outcomes.
  • Accomplished problem manager with 15 years of experience in a leading tech firm specializing in cloud services. Excelled in developing a robust problem management framework that led to a 30% improvement in incident handling time. Adept at fostering stakeholder relationships and implementing cutting-edge technology solutions.
  • As a recent computer science graduate, I am enthusiastic about applying my theoretical knowledge and fresh perspective to practical problem-solving scenarios. Eager to develop hands-on experience in problem management while contributing to process optimization and efficiency improvements.
  • Seeking to begin a career in problem management, bringing a fresh approach backed by a Master's in Information Systems and a passion for tech troubleshooting. Objective to cultivate a deep understanding of problem management practices and to play a key role in enhancing system stability and user satisfaction.

Recruiters' favorite additional problem manager resume sections

When writing your problem manager resume, you may be thinking to yourself, " Is there anything more I can add on to stand out? ".

Include any of the below four sections you deem relevant, to ensure your problem manager resume further builds up your professional and personal profile:

  • Books - your favorite books can showcase that you have an excellent level of reading comprehension, creativity, and outside the box thinking;
  • Languages - make sure you've included your proficiency level alongside a relevant certificate or a form of self-assessment;
  • Website link - ensure you've curated your most relevant and recent projects in your professional portfolio (and that the link is a part of your resume header) to support your application;
  • Passions - showing recruiters how you spend your time outside of work and what activities or causes you're invested in.

Key takeaways

  • Pay special attention to the tiny details that make up your problem manager resume formatting: the more tailored your application to the role is, the better your chances at success would be;
  • Select the sections you include (summary or objective, etc.) and formatting (reverse-chronological, hybrid, etc.) based on your experience level;
  • Select experience items and, consequently, achievements that showcase you in the best light and are relevant to the job;
  • Your profile will be assessed both based on your technical capabilities and personality skills - curate those through your resume;
  • Certifications and education showcase your dedication to the particular industry.

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problem resolution resume

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How To Put Conflict Resolution on a Resume

Are you a pro at conflict resolution? Do you excel in high pressure environments? Here’s how to put it on your resume in recruiter-friendly language.

2 years ago   •   4 min read

Conflict is inevitable. In some jobs, it can even be commonplace. That makes conflict management an essential part of any skill set — but one that, like other soft skills, can be difficult to explain.

In this guide, we’ll walk you through a step by step checklist for putting conflict resolution skills on your resume, including essential tips, resume examples, and sample bullet points you can use or adapt for your own resume.

Ready? Let’s dive in!

How to list conflict resolution skills on a resume

  • Scan the job description to get a feel for the types of conflict you’re likely to face in the new role. A job working with at-risk youth is going to require very different conflict management skills from one where two board members keep setting conflicting goals, for example.
  • Make a list of all of the times you’ve faced a similar type of conflict. Ideally, this should be from your work experience , but you can also draw from volunteer work and extracurricular activities if necessary.
  • Now, think about how you solved those problems . What skills did you use? What was the outcome?
  • Transform that answer into a resume-ready bullet point by starting with an action verb that describes what you did and ending with metrics that illustrate how well it worked.
  • Get feedback on your bullet points from an AI-powered resume scanner that can check for essential keywords and suggest additional tweaks to help you land an interview.

Conflict management resume example

Before we dive any deeper, let’s take a look at what conflict resolution skills should look like on your resume:

Resume template demonstrating conflict management skills

As you can see, the best place for conflict resolution skills is in your resume bullet points . Putting them here allows you to show real examples of your conflict resolution skills in the section that recruiters care about the most.

Here’s an example of how to list conflict resolution skills in your resume work experience section:

RW Center , New York, NY , Jan 2017 – May 2020

Social Work Assistant

  • Facilitated short individual and group sessions to communicate juvenile concerns and promote a safe environment.
  • Supported 50+ juveniles and families in understanding and adapting to the juvenile's obligation to the center.

How to list conflict resolution skills on a resume

Do’s and don’ts for addressing conflict resolution on a resume

DON’T: Focus on the conflict. It’s never a good idea to focus on anything negative on your resume, so don’t go into too much detail about conflicts you’ve had at work.

DO: Focus on how it was resolved. Hiring managers want solutions — not problems. Concentrate on the highlighting transferable skills that you used to resolve conflicts and would be bringing to the role.

DON’T: Explicitly state that you have conflict resolution skills. Conflict resolution is a soft skill , which means that putting it in your skills section or resume summary is going to look strangely out of touch.

DO: Show, don’t tell. This is the number one rule for including soft skills on a resume. Include examples of how you’ve demonstrated conflict resolution at work and let recruiters draw their own conclusions.

Find out if your resume shows conflict resolution skills

If you’re wondering if you’ve shown conflict resolution skills the right way, upload your resume tool below — it’ll tell if your resume highlights your conflict resolution skills and other soft skills. It’ll also identify any mistakes and give you suggestions for improvements.

How to say “diffuse conflict” on a resume

So, if you can’t just say “excellent at resolving conflict,” how can you put conflict management on a resume? The key is to focus on specific conflict resolution skills and how you’ve demonstrated them.

Here are some essential conflict resolution skills for your resume:

  • Meeting tight deadlines
  • Juggling multiple or conflicting priorities
  • Leading a team to success in difficult situations
  • Dealing with a wide mix of stakeholders
  • Resolving interpersonal conflict
  • Communication skills
  • Mentoring others in how to navigate conflict
  • Mediation and negotiation
  • Achieving success despite adversity

Once you’ve chosen a few conflict management skills that best fit your skill set and the needs of the job you’re applying to, it’s time to show them in action. Keep scrolling for examples of how to list different types of conflict resolution skills on a resume.

More conflict resolution bullet point examples

It can be tricky to list soft skills like conflict management on a resume, which is why we’ve compiled these sample bullet points to get you started. Feel free to mix and match these to best fit your own skill set!

Attended emergency intervention and de-escalating processes training, resulting in a 76% increase in response time.

If conflict resolution is an essential part of the role you’re applying for, be as explicit and upfront as you can. De-escalation, intervention, and quick response times can make or break emergency situations, so any background or training in these areas should 100% go on your resume.

Helped in sustaining participating caseload at 100% by scheduling walk-ins, appointment calls creation and reminders, rescheduling missed appointments and following up with inactive clients.

Sometimes conflict resolution isn’t about addressing problems as they occur, but about being proactive in preventing them. Include resume bullets like this that demonstrate how you’ve avoided conflict and kept things running smoothly.

Managed and handled 120+ staff, reduced employee complaints and compliance calls by 65%.

Conflict management often relies on other soft skills like communication and interpersonal skills. You don’t need to explicitly list these skills to prove that you have them — instead, use bullet points that pinpoint results.

Closed a $92K sale by prospecting in a tough industry against 85 competitors who offered lower-priced services; successfully exceeded growth expectations and got a pay rise.

While you shouldn’t dwell too much on problems you’ve faced in previous roles, you can use your resume bullet points to give a quick overview of the challenges you faced, what you did to address them, and the overall benefit to the company.

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problem resolution resume

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

problem resolution resume

Problem-solving skills and how to improve them (with examples)

What’s life without its challenges? All of us will at some point encounter professional and personal hurdles. That might mean resolving a conflict with coworkers or making a big life decision. With effective problem solving skills, you’ll find tricky situations easier to navigate, and welcome challenges as opportunities to learn, grow and thrive. 

In this guide, we dive into the importance of problem solving skills and look at examples that show how relevant they are to different areas of your life. We cover how to find creative solutions and implement them, as well as ways to refine your skills in communication and critical thinking. Ready to start solving problems? Read on.

What is problem solving? 

Before we cover strategies for improving problem solving skills, it’s important to first have a clear understanding of the problem solving process. Here are the steps in solving a problem:

  • Recognise the issue you are facing 
  • Take a look at all the information to gain insights
  • Come up with solutions
  • Look at the pros and cons of each solution and how it might play out
  • Plan, organise and implement your solution
  • Continuously assess the effectiveness of the solution and make adjustments as needed

Problem solving skills

There’s more to problem solving than coming up with a quick fix. Effective problem solving requires wide range of skills and abilities, such as:

  • Critical thinking: the ability to think logically, analyse information and look at situations from different perspectives.
  • Creativity: being able to come up with innovative, out-of-the-box solutions.
  • Decision-making:  making informed choices by considering all the available information.
  • Communication:  being able to express ideas clearly and effectively.
  • Analytical skills: breaking down complex problems into smaller parts and examining each one.
  • Time management:  allocating time and resources effectively to address problems.
  • Adaptability: being open to change and willing to adjust strategies.
  • Conflict resolution:  skillfully managing conflicts and finding solutions that work for all.

Examples of problem solving skills

Problem solving skills in the workplace are invaluable, whether you need them for managing a team, dealing with clients or juggling deadlines. To get a better understanding of how you might use these skills in real-life scenarios, here are some problem solving examples that are common in the workplace.

  • Analytical thinking

Analytical thinking is something that comes naturally to some, while others have to work a little harder. It involves being able to look at problem solving from a logical perspective, breaking down the issues into manageable parts. 

Example scenarios of analytical thinking

Quality control: in a manufacturing facility, analytical thinking helps identify the causes of product defects in order to pinpoint solutions.

Market research: marketing teams rely on analytical thinking to examine consumer data, identify market trends and make informed decisions on ad campaigns.

  • Critical thinking

Critical thinkers are able to approach problems objectively, looking at different viewpoints without rushing to a decision. Critical thinking is an important aspect of problem solving, helping to uncover biases and assumptions and weigh up the quality of the information before making any decisions. 

Example scenarios of critical thinking

  • Strategic planning:  in the boardroom, critical thinking is important for assessing economic trends, competitor threats and more. It guides leaders in making informed decisions about long-term company goals and growth strategies.
  • Conflict resolution: HR professionals often use critical thinking when dealing with workplace conflicts. They objectively analyse the issues at hand and find an appropriate solution.

Decision-making

Making decisions is often the hardest part of problem solving. How do you know which solution is the right one? It involves evaluating information, considering potential outcomes and choosing the most suitable option. Effective problem solving relies on making well-informed decisions.

Example scenarios of decision-making

  • Budget allocation: financial managers must decide how to allocate resources to various projects or departments. 
  • Negotiation:  salespeople and procurement professionals negotiate terms, pricing and agreements with clients, suppliers and partners.

Research skills

Research skills are pivotal when it comes to problem solving, to ensure you have all the information you need to make an informed decision. These skills involve searching for relevant data, critically evaluating information sources, and drawing meaningful conclusions. 

Example scenarios of research skills

  • Product development: a tech startup uses research skills to conduct market research to identify gaps and opportunities in the market. 
  • Employee engagement:  an HR manager uses research skills to conduct employee surveys and focus groups.

A little creative flair goes a long way. By thinking outside the box, you can approach problems from different angles. Creative thinking involves combining existing knowledge, experiences and perspectives in new and innovative ways to come up with inventive solutions. 

Example scenarios of creativity

  • Cost reduction: creative problem solvers within a manufacturing company might look at new ways to reduce production costs by using waste materials.
  • Customer experience: a retail chain might look at implementing interactive displays and engaging store layouts to increase customer satisfaction and sales.

Collaboration

It’s not always easy to work with other people, but collaboration is a key element in problem solving, allowing you to make use of different perspectives and areas of expertise to find solutions.

Example scenarios

  • Healthcare diagnosis: in a hospital setting, medical professionals collaborate to diagnose complex medical cases.
  • Project management: project managers coordinate efforts, allocate resources and address issues that may arise during a project's lifecycle.

Conflict Resolution

Being able to mediate conflicts is a great skill to have. It involves facilitating open communication, understanding different perspectives and finding solutions that work for everyone. Conflict resolution is essential for managing any differences in opinion that arise.

Example scenarios of conflict resolution

  • Client dispute: a customer might be dissatisfied with a product or service and demand a refund. The customer service representative addresses the issue through active listening and negotiation to reach a solution.
  • Project delay: a project manager might face resistance from team members about a change in project scope and will need to find a middle ground before the project can continue.

Risk management

Risk management is essential across many workplaces. It involves analysing potential threats and opportunities, evaluating their impact and implementing strategies to minimise negative consequences. Risk management is closely tied to problem solving, as it addresses potential obstacles and challenges that may arise during the problem solving process.

Example scenarios of risk management

  • Project risk management: in a construction project, risk management involves identifying potential delays, cost overruns and safety hazards. Risk mitigation strategies are developed, such as scheduling buffers and establishing safety protocols. 
  • Financial risk management: in financial institutions, risk management assesses and manages risks associated with investments and lending.

Communication

Effective communication is a skill that will get you far in all areas of life. When it comes to problem solving, communication plays an important role in facilitating collaboration, sharing insights and ensuring that all stakeholders have the same expectations. 

Example scenarios of communication

  • Customer service improvement:  in a retail environment, open communication channels result in higher customer satisfaction scores.
  • Safety enhancement:  in a manufacturing facility, a robust communication strategy that includes safety briefings, incident reporting and employee training helps minimise accidents and injuries.

How to improve problem solving skills 

Ready to improve your problem solving skills? In this section we explore strategies and techniques that will give you a head start in developing better problem solving skills. 

Adopt the problem solving mindset

Developing a problem solving mindset will help you tackle challenges effectively . Start by accepting problems as opportunities for growth and learning, rather than as obstacles or setbacks. This will allow you to approach every challenge with a can-do attitude.

Patience is also essential, because it will allow you to work through the problem and its various solutions mindfully. Persistence is also important, so you can keep adapting your approach until you find the right solution.

Finally, don’t forget to ask questions. What do you need to know? What assumptions are you making? What can you learn from previous attempts? Approach problem solving as an opportunity to  acquire new skills . Stay curious, seek out solutions, explore new possibilities and remain open to different problem solving approaches.

Understand the problem

There’s no point trying to solve a problem you don’t understand. To analyse a problem effectively, you need to be able to define it. This allows you to break it down into smaller parts, making it easier to find causes and potential solutions. Start with a well-defined problem statement that is precise and specific. This will help you focus your efforts on the core issue, so you don’t waste time and resources on the wrong concerns.

Strategies for problem analysis

  • Start with the problem statement and ask ‘Why?’ multiple times to dig deeper.
  • Gather relevant data and information related to the problem. 
  • Include those affected by the problem in the analysis process.
  • Compare the current problem with similar situations or cases to gain valuable insights.
  • Use simulations to explore potential outcomes of different solutions.
  • Continuously gather feedback during the problem solving process. 

Develop critical thinking and creativity skills

Critical thinking and creativity are both important when it comes to looking at the problem objectively and thinking outside the box. Critical thinking encourages you to question assumptions, recognise biases and seek evidence to support your conclusions. Creative thinking allows you to look at the problem from different angles to reveal new insights and opportunities.

Enhance research and decision-making skills

Research and decision-making skills are pivotal in problem solving as they enable you to gather relevant information, analyse options and choose the best course of action. Research provides the information and data needed, and ensures that you have a comprehensive understanding of the problem and its context. Effective decision-making is about selecting the solution that best addresses the problem.

Strategies to improve research and decision-making skills

  • Clearly define what you want to achieve through research.
  • Use a variety of sources, including books, articles, research papers, interviews, surveys and online databases.
  • Evaluate the credibility and reliability of your information sources.
  • Incorporate risk assessment into your decision-making process. 
  • Seek input from experts, colleagues and mentors when making important decisions. 
  • After making decisions, reflect on the outcomes and lessons learned. Use this to improve your decision-making skills over time.

Strengthen collaboration skills

Being able to work with others is one of the most important skills to have at work. Collaboration skills enable everyone to work effectively as a team, share their perspectives and collectively find solutions. 

Tips for improving teamwork and collaboration

  • Define people’s roles and responsibilities within the team. 
  • Encourage an environment of open communication where team members feel comfortable sharing ideas.
  • Practise active listening by giving full attention to others when they speak. 
  • Hold regular check-in sessions to monitor progress, discuss challenges and make adjustments as needed.
  • Use collaboration tools and platforms to facilitate communication and document progress. 
  • Acknowledge and celebrate team achievements and milestones. 

Learn from past experiences

Once you’ve overcome a challenge, take the time to look back with a critical eye. How effective was the outcome? Could you have tweaked anything in your process? Learning from past experiences is important when it comes to problem solving. It involves reflecting on both successes and failures to gain insights, refine strategies and make more informed decisions in the future. 

Strategies for learning from past mistakes

  • After completing a problem solving effort, gather your team for a debriefing session. Discuss what went well and what could have been better.
  • Conduct a SWOT analysis (Strengths, Weaknesses, Opportunities, Threats) of resolved problems. 
  • Evaluate the outcomes of past solutions. Did they achieve the desired results? 
  • Commit to continuous learning and improvement. 

Leverage problem solving tools and resources

Problem-solving tools and resources are a great help when it comes to navigating complex challenges. These tools offer structured approaches, methodologies and resources that can streamline the process. 

Tools and resources for problem solving

  • Mind mapping:  mind maps visually organise ideas, concepts and their relationships. 
  • SWOT (Strengths, Weaknesses, Opportunities, Threats) Analysis:  helps in strategic planning and decision-making.
  • Fishbone diagram (Ishikawa Diagram): this tool visually represents the potential root causes of a problem, helping you identify underlying factors contributing to an issue.
  • Decision matrices:  these assist in evaluating options by assigning weights and scores to criteria and alternatives.
  • Process flowcharts:  these allow you to see the steps of a process in sequence, helping identify where the problem is occuring.
  • Decision support software:  software applications and tools, such as data analytics platforms, can help in data-driven decision-making and problem solving.
  • Online courses and training: allow you to acquire new skills and knowledge.

Regular practice

Practice makes perfect! Using your skills in real life allows you to refine them, adapt to new challenges and build confidence in your problem solving capabilities. Make sure to try out these skills whenever you can.

Practical problem solving exercises 

  • Do puzzles, riddles and brainteasers regularly. 
  • Identify real-life challenges or dilemmas you encounter and practice applying problem solving techniques to these situations.
  • Analyse case studies or scenarios relevant to your field or industry. 
  • Regularly review past problem solving experiences and consider what you learned from them. 
  • Attend workshops, webinars or training sessions focused on problem solving. 

How to highlight problem solving skills on a resumé

Effectively showcasing your problem solving skills on your resumé is a great way to demonstrate your ability to address challenges and add value to a workplace. We'll explore how to demonstrate problem solving skills on your resumé, so you stand out from the crowd.

Incorporating problem solving skills in the resumé summary

A resumé summary is your introduction to potential employers and provides an opportunity to succinctly showcase your skills. The resumé summary is often the first section employers read. It offers a snapshot of your qualifications and sets the tone for the rest of your resumé.

Your resumé summary should be customised for different job applications, ensuring that you highlight the specific problem solving skills relevant to the position you’re applying for.

Example 1: Project manager with a proven track record of solving complex operational challenges. Skilled in identifying root causes, developing innovative solutions and leading teams to successful project completion.

Example 2:  Detail-oriented data analyst with strong problem solving skills. Proficient in data-driven decision-making, quantitative analysis and using statistical tools to solve business problems.

Highlighting problem solving skills in the experience section

The experience section of your resumé presents the perfect opportunity to demonstrate your problem solving skills in action. 

  • Start with action verbs: begin each bullet point in your job descriptions with strong action verbs such as, analysed, implemented, resolved and optimised.
  • Quantify achievements: use numbers and percentages to illustrate the impact of your solutions. For example: Increased efficiency by 25% by implementing a new workflow process.
  • Emphasise challenges: describe the specific challenges or problems you faced in your roles. 
  • Solution-oriented language: mention the steps you took to find solutions and the outcomes achieved.

Including problem solving skills in the skills section

The skills section of your resumé should showcase your top abilities, including problem solving skills. Here are some tips for including these skills.

  • Use a subsection:  within your skills section, you could create a subsection specifically dedicated to problem solving skills – especially if the role calls for these skills.
  • Be specific: when listing problem solving skills, be specific about the types of role-related problems you can address. 
  • Prioritise relevant skills:  tailor the list of problem solving skills to match the requirements of the job you're applying for. 

Examples of problem solving skills to include:

  • Creative problem solving
  • Decision making
  • Root cause analysis
  • Strategic problem solving
  • Data-driven problem solving
  • Interpersonal conflict resolution
  • Adaptability
  • Communication skills
  • Problem solving tools
  • Negotiation skills

Demonstrating problem solving skills in project sections or case studies

Including a dedicated section for projects or case studies in your resumé allows you to provide specific examples of your problem solving skills in action. It goes beyond simply listing skills, to demonstrate how you are able to apply those skills to real-world challenges.

Example – Data Analysis

Case Study: Market Expansion Strategy

  • Challenge:  the company was looking to expand into new markets but lacked data on consumer preferences and market dynamics.
  • Solution: conducted comprehensive market research, including surveys and competitor analysis. Applied this research to identify target customer segments and developed a data-driven market-entry strategy.
  • Result:  successfully launched in two new markets, reaching our target of 30% market share within the first year.

Using problem solving skills in cover letters

A well-crafted cover letter is your first impression on any potential employer. Integrating problem solving skills can support your job application by showcasing your ability to address challenges and contribute effectively to their team. Here’s a quick run-down on what to include:

  • Begin your cover letter by briefly mentioning the position you're applying for and your enthusiasm for it.
  • Identify a specific challenge or issue that the company may be facing, to demonstrate your research and understanding of their needs.
  • Include a brief story or scenario from your past experiences where you successfully applied problem solving skills to address a similar challenge. 
  • Highlight the positive outcomes or results achieved through your problem solving efforts. 
  • Explain how your skills make you the ideal person to address their specific challenges.

Problem solving skills are essential in all areas of life, enabling you to overcome challenges, make informed decisions, settle conflicts and drive innovation. We've explored the significance of problem solving skills and how to improve, demonstrate and leverage them effectively. It’s an ever-evolving skill set that can be refined over time. 

By actively incorporating problem solving skills into your day-to-day, you can become a more effective problem solver at work and in your personal life as well.

What are some common problem solving techniques?

Common problem solving techniques include brainstorming, root cause analysis, SWOT analysis, decision matrices, the scientific method and the PDCA (Plan-Do-Check-Act) cycle. These techniques offer structured approaches to identify, analyse and address problems effectively.

How can I improve my critical thinking skills?

Improving critical thinking involves practising skills such as analysis, evaluation and problem solving. It helps to engage in activities like reading, solving puzzles, debating and self-reflection.

What are some common obstacles to problem solving?

Common obstacles to problem solving include biases, lack of information or resources, and resistance to change. Recognising and addressing these obstacles is essential for effective problem solving.

How can I overcome resistance to change when implementing a solution?

To overcome resistance to change, it's essential to communicate the benefits of the proposed solution clearly, involve stakeholders in the decision-making process, address concerns and monitor the implementation's progress to demonstrate its effectiveness.

How can problem solving skills benefit my career?

Problem solving skills are highly valuable in a career as they enable you to navigate challenges, make informed decisions, adapt to change and contribute to innovation and efficiency. These skills enhance your professional effectiveness and can lead to career advancement and increased job satisfaction.

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COMMENTS

  1. How To Include Problem-Solving Skills on Your Resume

    Problem-solving skills resume example Here is an example of a problem-solving skills resume: David Johnson New York, New York 214-961-3013 [email protected] Professional summary Dedicated professional with managerial experience and a hands-on leadership style that focuses on addressing issues before they impact production. Skills

  2. How to List Problem-Solving Skills on Your Resume

    Furthermore, their leading an initiative implies that they have experience implementing solutions to a problem. Problem-Solving Skills: Resume Examples Example 1. Continue reading as we examine some more problem-solving skills examples for your resume. This first problem-solving resume example is for a video editing job.

  3. How to List Problem-Solving Skills on a Resume [List Included]

    Identify the problem #2. Understand the problem #3. Research the systems that make up the problem #4. Visualize the problem #5. Brainstorm solutions #6. Choose the best answer (s) Problem-Solving Skills Resume Example Key Takeaways. Share this article. 16. 17.

  4. 7 Best Problem-Solving Skills for Your Resume + Examples

    7 Important problem-solving skills for your resume. Problem-solving skills can range from detail-oriented diagnostics to team leadership. Here's a list of skills involved in various stages of the problem-solving process. When crafting your resume, look to these examples to see what problem-solving skills you might have. 1. Research

  5. How To List Problem Solving Skills on a Resume

    Instead, you should: Include past examples of problem solving in your work experience bullet points. List related hard skills in your skills section. Mention key skills and accomplishments in your resume summary and cover letter. Use synonyms to avoid repeating "problem solving" over and over.

  6. Problem Solving Skills for Your Resume: 40+ Examples

    Problem-solving is an intellectual game. Employers look for strong problem solvers by evaluating candidates who demonstrate their ability to think critically, investigate issues thoroughly and draw logical conclusions. Analytical skills for your resume: Data analysis. Logical reasoning. Research.

  7. How to Highlight Problem-Solving Skills on Your Resume (+ Examples)

    Analytical problem-solving skills examples. Analyzed sales trends over 12 months, identifying key patterns that led to a 15% increase in targeted marketing effectiveness. Conducted detailed customer feedback analysis, which influenced product development, resulting in a 20% decrease in customer complaints. 2.

  8. 8+ Top Problem Solving Skills for Your Resume

    Here are three ways to develop strong problem solving skills: 1. Get outside of your comfort zone. Opportunities for problem solving often occur when we challenge ourselves and try something new. Take a course at your local university, volunteer for a good cause in your area, or get involved in a new project at work for opportunities to apply ...

  9. How to Demonstrate Problem-Solving Skills on Your Resume?

    Example 4: Demonstrate the skill through other sections of your resume. Besides giving examples from the workplace, your resume may also include references from times when you have tried to build your own initiative, startup, or a side project. This gives the loudest example that you act upon your ideas for solutions to an identified problem.

  10. What Are Problem-Solving Skills? (for a Resume & Career)

    Problem-Solving on a Resume: Example of a Resume Summary. A senior business analyst with 7+ years of experience and excellent communication skills. Eager to join Genentech to support solution lifecycle management and participate in executing strategic initiatives.

  11. What Are Problem-Solving Skills? Definitions and Examples

    Showcasing your problem-solving skills on your resume and cover letter can help employers quickly understand how you might be of value to their team. You might consider only showcasing problem-solving skills on your resume if it is particularly relevant in the position you're applying for. Customer service, engineering and management ...

  12. Listing Problem-Solving Skills on a Resume (Plus Examples)

    Follow these steps to list problem-solving qualities on your resume: 1. Identify the problem-solving skills you have. Start by reflecting on your career to recognize your ability to solve problems. For example, if you're a technical professional, you can explain your troubleshooting skills on your resume.

  13. 10 Best Problem-Solving Skills for a Resume

    Here are the top 10 problem-solving skills to include on a resume: 1. Analytical skills. Еhe ability to gather, analyze and interpret data to identify problems and develop solutions. "Utilized strong analytical skills to gather and interpret data for a marketing campaign that resulted in a 20% increase in sales.".

  14. 7 Problem Solving Skills That Aren't Just Buzzwords (+ Examples)

    Decision-making. Collaboration. Having a growth mindset. In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now! 1.

  15. How To List Problem-solving Skills on a Resume

    Decision-making. Analytical skills. Critical thinking. Project management. Fact-finding. Active listening. A great problem solver will be good at all of these things. These keywords are all elements you should be sprinkling throughout your resume and cover letter, so recruiters can see examples of problem-solving capabilities everywhere they look.

  16. What are problem-solving skills and how best to include them on your resume

    Problem Solving: The definition. Of course, the definition of problem solving is "the act of solving a problem". But notice that the definition includes "the act of". Problem solving is an action, more likely many actions, that create a process in which you use your analytical and creative thinking to clear an obstacle or reach new heights.

  17. How to Show Your Problem-Solving Skills on Your Resume and Cover Letter

    You can make problem-solving a key theme of your resume and cover letter by giving concrete examples from your background. The following guide will show you how. Problem-Solving on Your Resume . To develop strong examples of problem-solving on your resume, follow these steps: Step 1: Brainstorm past problems

  18. Adding Problem-Solving Skills to a Resume

    The most significant place to include problem-solving skills for a resume is in the "experience" section. Use specific examples you can back up with demonstrable action : Present short but powerful examples of times you overcame significant obstacles. Make sure they are relevant to your career path and the job you're applying for.

  19. How to List Problem-Solving Skills on a Resume (2024 Examples)

    Here are some common problem-solving skills you can list on your resume: 1. Analysis. The first step in solving any problem is analysing the situation. It helps you identify the cause of the issue and areas of improvement. While certain problems might be big, finding solutions improves workplace performance.

  20. 5 Problem Manager Resume Examples & Guide for 2024

    5 Problem Manager Resume Examples & Guide for 2024. Your problem manager resume must demonstrate a solid track record of problem-solving capabilities. Highlight your history of identifying and resolving complex issues effectively. In your second paragraph, detail specific methodologies you've employed in past roles.

  21. How To Put Conflict Resolution on a Resume

    Here are some essential conflict resolution skills for your resume: Meeting tight deadlines. Juggling multiple or conflicting priorities. Leading a team to success in difficult situations. Dealing with a wide mix of stakeholders. Resolving interpersonal conflict. Communication skills.

  22. Problem-solving skills and how to improve them (with examples)

    Leverage problem solving tools and resources. Problem-solving tools and resources are a great help when it comes to navigating complex challenges. These tools offer structured approaches, methodologies and resources that can streamline the process. Tools and resources for problem solving