meaning of nonverbal communication essay

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12.1: Principles and Functions of Nonverbal Communication

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Learning Objectives

• Define nonverbal communication.
• Compare and contrast verbal communication and nonverbal communication.
• Discuss the principles of nonverbal communication.
• Provide examples of the functions of nonverbal communication.

As you’ll recall from our introductory chapter, a channel is the sensory route on which a message travels. Oral communication only relies on one channel, because spoken language is transmitted through sound and picked up by our ears. Nonverbal communication, on the other hand, can be taken in by all five of our senses. Since most of our communication relies on visual and auditory channels, those will be the focus of this chapter. But we can also receive messages and generate meaning through touch, taste, and smell. Touch is an especially powerful form of nonverbal communication that we will discuss in this chapter, but we will not get into taste and smell, which have not received as much scholarly attention in relation to nonverbal communication as the other senses.

To further define nonverbal communication, we need to distinguish between vocal and verbal aspects of communication. Verbal and nonverbal communication include both vocal and nonvocal elements, and Table \(\PageIndex{1}\) shows the relationship among vocal, nonvocal, verbal, and nonverbal aspects of communication. A vocal element of verbal communication is spoken words—for example, “Come back here.” A vocal element of nonverbal communication is paralanguage , which is the vocalized but not verbal part of a spoken message, such as speaking rate, volume, and pitch. Nonvocal elements of verbal communication include the use of unspoken symbols to convey meaning. Writing and American Sign Language (ASL) are nonvocal examples of verbal communication and are not considered nonverbal communication. Nonvocal elements of nonverbal communication include body language such as gestures, facial expressions, and eye contact. Gestures are nonvocal and nonverbal since most of them do not refer to a specific word like a written or signed symbol does.

Source: Adapted from Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 45.

Principles of Nonverbal Communication

Nonverbal communication has a distinct history and serves separate evolutionary functions from verbal communication. For example, nonverbal communication is primarily biologically based while verbal communication is primarily culturally based. This is evidenced by the fact that some nonverbal communication has the same meaning across cultures while no verbal communication systems share that same universal recognizability (Andersen, 1999). Nonverbal communication also evolved earlier than verbal communication and served an early and important survival function that helped humans later develop verbal communication. While some of our nonverbal communication abilities, like our sense of smell, lost strength as our verbal capacities increased, other abilities like paralanguage and movement have grown alongside verbal complexity. The fact that nonverbal communication is processed by an older part of our brain makes it more instinctual and involuntary than verbal communication.

Nonverbal Communication Conveys Important Interpersonal and Emotional Messages

You’ve probably heard that more meaning is generated from nonverbal communication than from verbal. Some studies have claimed that 90 percent of our meaning is derived from nonverbal signals, but more recent and reliable findings claim that it is closer to 65 percent (Guerrero & Floyd, 2006). We may rely more on nonverbal signals in situations where verbal and nonverbal messages conflict and in situations where emotional or relational communication is taking place (Hargie, 2011). For example, when someone asks a question and we’re not sure about the “angle” they are taking, we may hone in on nonverbal cues to fill in the meaning. For example, the question “What are you doing tonight?” could mean any number of things, but we could rely on posture, tone of voice, and eye contact to see if the person is just curious, suspicious, or hinting that they would like company for the evening. We also put more weight on nonverbal communication when determining a person’s credibility. For example, if a classmate delivers a speech in class and her verbal content seems well-researched and unbiased, but her nonverbal communication is poor (her voice is monotone, she avoids eye contact, she fidgets), she will likely not be viewed as credible. Conversely, in some situations, verbal communication might carry more meaning than nonverbal. In interactions where information exchange is the focus, at a briefing at work, for example, verbal communication likely accounts for much more of the meaning generated. Despite this exception, a key principle of nonverbal communication is that it often takes on more meaning in interpersonal and/or emotional exchanges.

Nonverbal Communication is More Involuntary than Verbal

There are some instances in which we verbally communicate involuntarily. These types of exclamations are often verbal responses to a surprising stimulus. For example, we say “owww!” when we stub our toe or scream “stop!” when we see someone heading toward danger. Involuntary nonverbal signals are much more common, and although most nonverbal communication isn’t completely involuntary, it is more below our consciousness than verbal communication and therefore more difficult to control.

The involuntary nature of much nonverbal communication makes it more difficult to control or “fake.” For example, although you can consciously smile a little and shake hands with someone when you first see them, it’s difficult to fake that you’re “happy” to meet someone. Nonverbal communication leaks out in ways that expose our underlying thoughts or feelings. Spokespeople, lawyers, or other public representatives who are the “face” of a politician, celebrity, corporation, or organization must learn to control their facial expressions and other nonverbal communication so they can effectively convey the message of their employer or client without having their personal thoughts and feelings leak through. Poker players, therapists, police officers, doctors, teachers, and actors are also in professions that often require them to have more awareness of and control over their nonverbal communication.

Have you ever tried to conceal your surprise, suppress your anger, or act joyful even when you weren’t? Most people whose careers don’t involve conscious manipulation of nonverbal signals find it difficult to control or suppress them. While we can consciously decide to stop sending verbal messages, our nonverbal communication always has the potential of generating meaning for another person. The teenager who decides to shut out his dad and not communicate with him still sends a message with his “blank” stare (still a facial expression) and lack of movement (still a gesture). In this sense, nonverbal communication is “irrepressible” (Andersen, 1999).

Nonverbal Communication is More Ambiguous

In the chapter titled “Verbal Communication”, we learn that the symbolic and abstract nature of language can lead to misunderstandings, but nonverbal communication is even more ambiguous. As with verbal communication, most of our nonverbal signals can be linked to multiple meanings, but unlike words, many nonverbal signals do not have any one specific meaning. If you’ve ever had someone wink at you and didn’t know why, you’ve probably experienced this uncertainty. Did they wink to express their affection for you, their pleasure with something you just did, or because you share some inside knowledge or joke?

Just as we look at context clues in a sentence or paragraph to derive meaning from a particular word, we can look for context clues in various sources of information like the physical environment, other nonverbal signals, or verbal communication to make sense of a particular nonverbal cue. Unlike verbal communication, however, nonverbal communication doesn’t have explicit rules of grammar that bring structure, order, and agreed-on patterns of usage. Instead, we implicitly learn norms of nonverbal communication, which leads to greater variance. In general, we exhibit more idiosyncrasies in our usage of nonverbal communication than we do with verbal communication, which also increases the ambiguity of nonverbal communication.

Nonverbal Communication is More Credible

Although we can rely on verbal communication to fill in the blanks sometimes left by nonverbal expressions, we often put more trust into what people do over what they say. This is especially true in times of stress or danger when our behaviors become more instinctual and we rely on older systems of thinking and acting that evolved before our ability to speak and write (Andersen, 1999). This innateness creates intuitive feelings about the genuineness of nonverbal communication, and this genuineness relates back to our earlier discussion about the sometimes involuntary and often subconscious nature of nonverbal communication. An example of the innateness of nonverbal signals can be found in children who have been blind since birth but still exhibit the same facial expressions as other children. In short, the involuntary or subconscious nature of nonverbal communication makes it less easy to fake, which makes it seem more honest and credible. We will learn more about the role that nonverbal communication plays in deception later in this chapter.

Functions of Nonverbal Communication

A primary function of nonverbal communication is to convey meaning by reinforcing, substituting for, or contradicting verbal communication. Nonverbal communication is also used to influence others and regulate conversational flow. Perhaps even more important are the ways in which nonverbal communication functions as a central part of relational communication and identity expression.

Nonverbal Communication Conveys Meaning

Nonverbal communication conveys meaning by reinforcing, substituting for, or contradicting verbal communication. As we’ve already learned, verbal and nonverbal communication are two parts of the same system that often work side by side, helping us generate meaning. In terms of reinforcing verbal communication, gestures can help describe a space or shape that another person is unfamiliar with in ways that words alone cannot. Gestures also reinforce basic meaning—for example, pointing to the door when you tell someone to leave. Facial expressions reinforce the emotional states we convey through verbal communication. For example, smiling while telling a funny story better conveys your emotions (Hargie, 2011). Vocal variation can help us emphasize a particular part of a message, which helps reinforce a word or sentence’s meaning. For example, saying “How was your weekend?” conveys a different meaning than “How was your weekend ?”

Nonverbal communication can substitute for verbal communication in a variety of ways. Nonverbal communication can convey much meaning when verbal communication isn’t effective because of language barriers. Language barriers are present when a person hasn’t yet learned to speak or loses the ability to speak. For example, babies who have not yet developed language skills make facial expressions, at a few months old, that are similar to those of adults and therefore can generate meaning (Oster, Hegley, & Nagel, 1992). People who have developed language skills but can’t use them because they have temporarily or permanently lost them or because they are using incompatible language codes, like in some cross-cultural encounters, can still communicate nonverbally. Although it’s always a good idea to learn some of the local language when you travel, gestures such as pointing or demonstrating the size or shape of something may suffice in basic interactions.

Nonverbal communication is also useful in a quiet situation where verbal communication would be disturbing; for example, you may use a gesture to signal to a friend that you’re ready to leave the library. Crowded or loud places can also impede verbal communication and lead people to rely more on nonverbal messages. Getting a server or bartender’s attention with a hand gesture is definitely more polite than yelling, “Hey you!” Finally, there are just times when we know it’s better not to say something aloud. If you want to point out a person’s unusual outfit or signal to a friend that you think his or her date is a loser, you’re probably more likely to do that nonverbally.

Last, nonverbal communication can convey meaning by contradicting verbal communication. As we learned earlier, we often perceive nonverbal communication to be more credible than verbal communication. This is especially true when we receive mixed messages, or messages in which verbal and nonverbal signals contradict each other. For example, a person may say, “You can’t do anything right!” in a mean tone but follow that up with a wink, which could indicate the person is teasing or joking. Mixed messages lead to uncertainty and confusion on the part of receivers, which leads us to look for more information to try to determine which message is more credible. If we are unable to resolve the discrepancy, we are likely to react negatively and potentially withdraw from the interaction (Hargie, 2011). Persistent mixed messages can lead to relational distress and hurt a person’s credibility in professional settings.

Nonverbal Communication Influences Others

Nonverbal communication can be used to influence people in a variety of ways, but the most common way is through deception. Deception is typically thought of as the intentional act of altering information to influence another person, which means that it extends beyond lying to include concealing, omitting, or exaggerating information. While verbal communication is to blame for the content of the deception, nonverbal communication partners with the language through deceptive acts to be more convincing. Since most of us intuitively believe that nonverbal communication is more credible than verbal communication, we often intentionally try to control our nonverbal communication when we are engaging in deception. Likewise, we try to evaluate other people’s nonverbal communication to determine the veracity of their messages. Students initially seem surprised when we discuss the prevalence of deception, but their surprise diminishes once they realize that deception isn’t always malevolent, mean, or hurtful. Deception obviously has negative connotations, but people engage in deception for many reasons, including to excuse our own mistakes, to be polite to others, or to influence others’ behaviors or perceptions.

The fact that deception served an important evolutionary purpose helps explain its prevalence among humans today. Species that are capable of deception have a higher survival rate. Other animals engage in nonverbal deception that helps them attract mates, hide from predators, and trap prey (Andersen, 1999). To put it bluntly, the better at deception a creature is, the more likely it is to survive. So, over time, the humans that were better liars were the ones that got their genes passed on. But the fact that lying played a part in our survival as a species doesn’t give us a license to lie.

Aside from deception, we can use nonverbal communication to “take the edge off” a critical or unpleasant message in an attempt to influence the reaction of the other person. We can also use eye contact and proximity to get someone to move or leave an area. For example, hungry diners waiting to snag a first-come-first-serve table in a crowded restaurant send messages to the people who have already eaten and paid that it’s time to go. People on competition reality television shows like Survivor and Big Brother play what they’ve come to term a “social game.” The social aspects of the game involve the manipulation of verbal and nonverbal cues to send strategic messages about oneself in an attempt to influence others. Nonverbal cues such as length of conversational turn, volume, posture, touch, eye contact, and choices of clothing and accessories can become part of a player’s social game strategy. Although reality television isn’t a reflection of real life, people still engage in competition and strategically change their communication to influence others, making it important to be aware of how we nonverbally influence others and how they may try to influence us.

Nonverbal Communication Regulates Conversational Flow

Conversational interaction has been likened to a dance, where each person has to make moves and take turns without stepping on the other’s toes. Nonverbal communication helps us regulate our conversations so we don’t end up constantly interrupting each other or waiting in awkward silences between speaker turns. Pitch, which is a part of vocalics, helps us cue others into our conversational intentions. A rising pitch typically indicates a question and a falling pitch indicates the end of a thought or the end of a conversational turn. We can also use a falling pitch to indicate closure, which can be very useful at the end of a speech to signal to the audience that you are finished, which cues the applause and prevents an awkward silence that the speaker ends up filling with “That’s it” or “Thank you.” We also signal our turn is coming to an end by stopping hand gestures and shifting our eye contact to the person who we think will speak next (Hargie, 2011). Conversely, we can “hold the floor” with nonverbal signals even when we’re not exactly sure what we’re going to say next. Repeating a hand gesture or using one or more verbal fillers can extend our turn even though we are not verbally communicating at the moment.

Nonverbal Communication Affects Relationships

To successfully relate to other people, we must possess some skill at encoding and decoding nonverbal communication. The nonverbal messages we send and receive influence our relationships in positive and negative ways and can work to bring people together or push them apart. Nonverbal communication in the form of tie signs, immediacy behaviors, and expressions of emotion are just three of many examples that illustrate how nonverbal communication affects our relationships.

Tie signs are nonverbal cues that communicate intimacy and signal the connection between two people. These relational indicators can be objects such as wedding rings or tattoos that are symbolic of another person or the relationship, actions such as sharing the same drinking glass, or touch behaviors such as hand-holding (Afifi & Johnson, 2005). Touch behaviors are the most frequently studied tie signs and can communicate much about a relationship based on the area being touched, the length of time, and the intensity of the touch. Kisses and hugs, for example, are considered tie signs, but a kiss on the cheek is different from a kiss on the mouth and a full embrace is different from a half embrace. If you consider yourself a “people watcher,” take note of the various tie signs you see people use and what they might say about the relationship.

Immediacy behaviors play a central role in bringing people together and have been identified by some scholars as the most important function of nonverbal communication (Andersen & Andersen, 2005). Immediacy behaviors are verbal and nonverbal behaviors that lessen real or perceived physical and psychological distance between communicators and include things like smiling, nodding, making eye contact, and occasionally engaging in social, polite, or professional touch (Comadena, Hunt, & Simonds, 2007). Immediacy behaviors are a good way of creating rapport, or a friendly and positive connection between people. Skilled nonverbal communicators are more likely to be able to create rapport with others due to attention-getting expressiveness, warm initial greetings, and an ability to get “in tune” with others, which conveys empathy (Riggio, 1992). These skills are important to help initiate and maintain relationships.

While verbal communication is our primary tool for solving problems and providing detailed instructions, nonverbal communication is our primary tool for communicating emotions. This makes sense when we remember that nonverbal communication emerged before verbal communication and was the channel through which we expressed anger, fear, and love for thousands of years of human history (Andersen, 1999). Touch and facial expressions are two primary ways we express emotions nonverbally. Love is a primary emotion that we express nonverbally and that forms the basis of our close relationships. Although no single facial expression for love has been identified, it is expressed through prolonged eye contact, close interpersonal distances, increased touch, and increased time spent together, among other things. Given many people’s limited emotional vocabulary, nonverbal expressions of emotion are central to our relationships.

“Getting Real”: Teachers and Immediacy Behaviors

A considerable amount of research has been done on teachers’ use of immediacy behaviors, which points to the importance of this communication concept in teaching professions (Richmond, Lane, & McCroskey, 2006). Immediacy behaviors are verbal and nonverbal behaviors that lessen real or perceived physical and psychological distance between communicators (Comadena, Hunt, & Simonds, 2007). Specific nonverbal behaviors have been found to increase or decrease perceived levels of immediacy, and such behaviors impact student learning, teacher’s evaluations, and the teacher-student relationship (Richmond, Lane, & McCroskey, 2006). Even those who do not plan on going into teaching as a career can benefit from learning about immediacy behaviors, as they can also be used productively in other interpersonal contexts such as between a manager and employee, a salesperson and a client, or a politician and constituent. Much of this research in teaching contexts has focused on the relationship between immediacy behaviors and student learning, and research consistently shows that effective use of immediacy behaviors increases learning in various contexts and at various levels. Aside from enhancing student learning, the effective use of immediacy behaviors also leads to better evaluations by students, which can have a direct impact on a teacher’s career. While student evaluations of teachers take various factors into consideration, judgments of personality may be formed, as we learned in Chapter 2 “Communication and Perception”, after only brief initial impressions. Research shows that students make character assumptions about teachers after only brief exposure to their nonverbal behaviors. Based on nonverbal cues such as frowning, head nodding, pointing, sitting, smiling, standing, strong gestures, weak gestures, and walking, students may or may not evaluate a teacher as open, attentive, confident, dominant, honest, likable, anxious, professional, supportive, or enthusiastic. The following are examples of immediacy behaviors that can be effectively used by teachers:

• Moving around the classroom during class activities, lectures, and discussions (reduces physical distance)
• Keeping the line of sight open between the teacher’s body and the students by avoiding or only briefly standing behind lecterns / computer tables or sitting behind a desk while directly interacting with students (reduces physical distance)
• Being expressive and animated with facial expressions, gestures, and voice (demonstrates enthusiasm)
• Smiling (creates a positive and open climate)
• Making frequent eye contact with students (communicates attentiveness and interest)
• Calling students by name (reduces perceived psychological distance)
• Making appropriate self-disclosures to students about personal thoughts, feelings, or experiences (reduces perceived psychological distance, creates open climate)

Teachers who are judged as less immediate are more likely to sit, touch their heads, shake instead of nod their heads, use sarcasm, avoid eye contact, and use less expressive nonverbal behaviors. Finally, immediacy behaviors affect the teacher-student relationship. Immediacy behaviors help establish rapport, which is a personal connection that increases students’ investment in the class and material, increases motivation, increases communication between teacher and student, increases liking, creates a sense of mutual respect, reduces challenging behavior by students, and reduces anxiety.

• Recall a teacher you have had that exhibited effective immediacy behaviors. Recall a teacher you have had that didn’t exhibit immediacy behaviors. Make a column for each teacher and note examples of specific behaviors of each. Discuss your list with a classmate and compare and contrast your lists.
• Think about the teachers that you listed in the previous question. Discuss how their behaviors affected your learning and your relationship.
• How much should immediacy behaviors, relative to other characteristics such as professionalism, experience, training, and content knowledge, factor into the evaluation of teachers by their students, peers, and supervisors? What, if anything, should schools do to enhance teachers’ knowledge of immediacy behaviors?

Nonverbal Communication Expresses Our Identities

Nonverbal communication expresses who we are. Our identities (the groups to which we belong, our cultures, our hobbies and interests, etc.) are conveyed nonverbally through the way we set up our living and working spaces, the clothes we wear, the way we carry ourselves, and the accents and tones of our voices. Our physical bodies give others impressions about who we are, and some of these features are more under our control than others. Height, for example, has been shown to influence how people are treated and perceived in various contexts. Our level of attractiveness also influences our identities and how people perceive us. Although we can temporarily alter our height or looks—for example, with different shoes or different color contact lenses—we can only permanently alter these features using more invasive and costly measures such as cosmetic surgery. We have more control over some other aspects of nonverbal communication in terms of how we communicate our identities. For example, the way we carry and present ourselves through posture, eye contact, and tone of voice can be altered to present ourselves as warm or distant depending on the context.

Aside from our physical body, artifacts, which are the objects and possessions that surround us, also communicate our identities. Examples of artifacts include our clothes, jewelry, and space decorations. In all the previous examples, implicit norms or explicit rules can affect how we nonverbally present ourselves. For example, in a particular workplace it may be a norm (implicit) for people in management positions to dress casually, or it may be a rule (explicit) that different levels of employees wear different uniforms or follow particular dress codes. We can also use nonverbal communication to express identity characteristics that do not match up with who we actually think we are. Through changes to nonverbal signals, a capable person can try to appear helpless, a guilty person can try to appear innocent, or an uninformed person can try to appear credible.

Key Takeaways

• Nonverbal communication is a process of generating meaning using behavior other than words. Nonverbal communication includes vocal elements, which is referred to as paralanguage and includes pitch, volume, and rate, and nonvocal elements, which are usually referred to as body language and includes gestures, facial expressions, and eye contact, among other things.
• Although verbal communication and nonverbal communication work side by side as part of a larger language system, there are some important differences between the two. They are processed by different hemispheres of the brain, nonverbal communication conveys more emotional and affective meaning than does verbal communication, nonverbal communication isn’t governed by an explicit system of rules in the same way that grammar guides verbal communication, and while verbal communication is a uniquely human ability, many creatures including plants, birds, and mammals communicate nonverbally.
• Nonverbal communication operates on the following principles: nonverbal communication typically conveys more meaning than verbal communication, nonverbal communication is more involuntary than verbal communication, nonverbal communication is often more ambiguous than verbal communication, and nonverbal communication is often more credible than verbal communication.
• Nonverbal communication serves several functions.
• Nonverbal communication affects verbal communication in that it can complement, reinforce, substitute, or contradict verbal messages.
• Nonverbal communication influences others, as it is a key component of deception and can be used to assert dominance or to engage in compliance gaining.
• Nonverbal communication regulates conversational flow, as it provides important cues that signal the beginning and end of conversational turns and facilitates the beginning and end of an interaction.
• Nonverbal communication affects relationships, as it is a primary means through which we communicate emotions, establish social bonds, and engage in relational maintenance.
• Nonverbal communication expresses our identities, as who we are is conveyed through the way we set up our living and working spaces, the clothes we wear, our personal presentation, and the tones in our voices.
• Getting integrated: To better understand nonverbal communication, try to think of an example to illustrate each of the four principles discussed in the chapter. Be integrative in your approach by including at least one example from an academic, professional, civic, and personal context.
• When someone sends you a mixed message in which the verbal and nonverbal messages contradict each other, which one do you place more meaning on? Why?
• Our personal presentation, style of dress, and surroundings such as a dorm room, apartment, car, or office send nonverbal messages about our identities. Analyze some of the nonverbal signals that your personal presentation or environment send. What do they say about who you are? Do they create the impression that you desire?

Afifi, W. A. and Michelle L. Johnson, “The Nature and Function of Tie-Signs,” in The Sourcebook of Nonverbal Measures: Going beyond Words , ed. Valerie Manusov (Mahwah, NJ: Lawrence Erlbaum, 2005): 190.

Andersen, P. A., Nonverbal Communication: Forms and Functions (Mountain View, CA: Mayfield, 1999), 17.

Andersen, P. A. and Janis F. Andersen, “Measures of Perceived Nonverbal Immediacy,” in The Sourcebook of Nonverbal Measures: Going beyond Words , ed. Valerie Manusov (Mahwah, NJ: Lawrence Erlbaum, 2005): 113–26.

Comadena, M. E., Stephen K. Hunt, and Cheri J. Simonds, “The Effects of Teacher Clarity, Nonverbal Immediacy, and Caring on Student Motivation, Affective and Cognitive Learning,” Communication Research Reports 24, no. 3 (2007): 241.

Hargie, O., Skilled Interpersonal Interaction: Research, Theory, and Practice , 5th ed. (London: Routledge, 2011), 47.

Guerrero, L. K. and Kory Floyd, Nonverbal Communication in Close Relationships (Mahwah, NJ: Lawrence Erlbaum, 2006): 2.

Oster, H., Douglas Hegley, and Linda Nagel, “Adult Judgments and Fine-Grained Analysis of Infant Facial Expressions: Testing the Validity of A Priori Coding Formulas,” Developmental Psychology 28, no. 6 (1992): 1115–31.

Richmond, V. P., Derek R. Lane, and James C. McCroskey, “Teacher Immediacy and the Teacher-Student Relationship,” in Handbook of Instructional Communication: Rhetorical and Relational Perspectives , eds. Timothy P. Mottet, Virginia P. Richmond, and James C. McCroskey (Boston, MA: Pearson, 2006), 168.

Riggio, R. E., “Social Interaction Skills and Nonverbal Behavior,” in Applications of Nonverbal Behavior Theories and Research , ed. Robert S. Feldman (Hillsdale, NJ: Lawrence Erlbaum, 1992), 12.

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Types of Nonverbal Communication

Often you don't need words at all

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

 Tim Robberts / Getty Images

Why Nonverbal Communication Is Important

• How to Improve

Nonverbal communication means conveying information without using words. This might involve using certain facial expressions or hand gestures to make a specific point, or it could involve the use (or non-use) of eye contact, physical proximity, and other nonverbal cues to get a message across.

A substantial portion of our communication is nonverbal. In fact, some researchers suggest that the percentage of nonverbal communication is four times that of verbal communication, with 80% of what we communicate involving our actions and gestures versus only 20% being conveyed with the use of words.

Every day, we respond to thousands of nonverbal cues and behaviors, including postures, facial expressions, eye gaze, gestures, and tone of voice. From our handshakes to our hairstyles, our nonverbal communication reveals who we are and impacts how we relate to other people.

9 Types of Nonverbal Communication

Scientific research on nonverbal communication and behavior began with the 1872 publication of Charles Darwin's The Expression of the Emotions in Man and Animals . Since that time, a wealth of research has been devoted to the types, effects, and expressions of unspoken communication and behavior .

Nonverbal Communication Types

While these signals can be so subtle that we are not consciously aware of them, research has identified nine types of nonverbal communication. These nonverbal communication types are:

• Facial expressions
• Paralinguistics (such as loudness or tone of voice)
• Body language
• Proxemics or personal space
• Eye gaze, haptics (touch)
• Artifacts (objects and images)

Facial Expressions

Facial expressions are responsible for a huge proportion of nonverbal communication. Consider how much information can be conveyed with a smile or a frown. The look on a person's face is often the first thing we see, even before we hear what they have to say.

While nonverbal communication and behavior can vary dramatically between cultures, the facial expressions for happiness, sadness, anger, and fear are similar throughout the world.

Deliberate movements and signals are an important way to communicate meaning without words. Common gestures include waving, pointing, and giving a "thumbs up" sign. Other gestures are arbitrary and related to culture.

For example, in the U.S., putting the index and middle finger in the shape of a "V" with your palm facing out is often considered to be a sign of peace or victory. Yet, in Britain, Australia, and other parts of the world, this gesture can be considered an insult.

Nonverbal communication via gestures is so powerful and influential that some judges place limits on which ones are allowed in the courtroom, where they can sway juror opinions. An attorney might glance at their watch to suggest that the opposing lawyer's argument is tedious, for instance. Or they may roll their eyes during a witness's testimony in an attempt to undermine that person's credibility.

Paralinguistics

Paralinguistics refers to vocal communication that is separate from actual language. This form of nonverbal communication includes factors such as tone of voice, loudness, inflection, and pitch.

For example, consider the powerful effect that tone of voice can have on the meaning of a sentence. When said in a strong tone of voice, listeners might interpret a statement as approval and enthusiasm. The same words said in a hesitant tone can convey disapproval and a lack of interest.

Body Language and Posture

Posture and movement can also provide a great deal of information. Research on body language has grown significantly since the 1970s, with popular media focusing on the over-interpretation of defensive postures such as arm-crossing and leg-crossing, especially after the publication of Julius Fast's book Body Language .

While these nonverbal communications can indicate feelings and attitudes , body language is often subtle and less definitive than previously believed.

People often refer to their need for "personal space." This is known as proxemics and is another important type of nonverbal communication.

The amount of distance we need and the amount of space we perceive as belonging to us are influenced by several factors. Among them are social norms , cultural expectations, situational factors, personality characteristics, and level of familiarity.

The amount of personal space needed when having a casual conversation with another person can vary between 18 inches and four feet. The personal distance needed when speaking to a crowd of people is usually around 10 to 12 feet.

The eyes play a role in nonverbal communication, with such things as looking, staring, and blinking being important cues. For example, when you encounter people or things that you like, your rate of blinking increases and your pupils dilate.

People's eyes can indicate a range of emotions , including hostility, interest, and attraction. People also often utilize eye gaze cues to gauge a person's honesty. Normal, steady eye contact is often taken as a sign that a person is telling the truth and is trustworthy. Shifty eyes and an inability to maintain eye contact, on the other hand, is frequently seen as an indicator that someone is lying or being deceptive.

However, some research suggests that eye gaze does not accurately predict lying behavior.

Communicating through touch is another important nonverbal communication behavior. Touch can be used to communicate affection, familiarity, sympathy, and other emotions .

In her book Interpersonal Communication: Everyday Encounters , author Julia Wood writes that touch is also often used to communicate both status and power. High-status individuals tend to invade other people's personal space with greater frequency and intensity than lower-status individuals.

Sex differences also play a role in how people utilize touch to communicate meaning. Women tend to use touch to convey care, concern, and nurturance. Men, on the other hand, are more likely to use touch to assert power or control over others.

There has been a substantial amount of research on the importance of touch in infancy and early childhood. Harry Harlow's classic monkey study , for example, demonstrated how being deprived of touch impedes development. In the experiments, baby monkeys raised by wire mothers experienced permanent deficits in behavior and social interaction.

Our choice of clothing, hairstyle, and other appearance factors are also considered a means of nonverbal communication. Research on color psychology has demonstrated that different colors can evoke different moods. Appearance can also alter physiological reactions, judgments, and interpretations.

Just think of all the subtle judgments you quickly make about someone based on their appearance. These first impressions are important, which is why experts suggest that job seekers dress appropriately for interviews with potential employers.

Researchers have found that appearance can even play a role in how much people earn. Attractive people tend to earn more and receive other fringe benefits, including higher-quality jobs.

Culture is an important influence on how appearances are judged. While thinness tends to be valued in Western cultures, some African cultures relate full-figured bodies to better health, wealth, and social status.

Objects and images are also tools that can be used to communicate nonverbally. On an online forum, for example, you might select an avatar to represent your identity and to communicate information about who you are and the things you like.

People often spend a great deal of time developing a particular image and surrounding themselves with objects designed to convey information about the things that are important to them. Uniforms, for example, can be used to transmit a tremendous amount of information about a person.

A soldier will don fatigues, a police officer will wear a specific uniform, and a doctor will wear a white lab coat. At a mere glance, these outfits tell others what that person does for a living. That makes them a powerful form of nonverbal communication.

Nonverbal Communication Examples

Think of all the ways you communicate nonverbally in your own life. You can find examples of nonverbal communication at home, at work, and in other situations.

Nonverbal Communication at Home

Consider all the ways that tone of voice might change the meaning of a sentence when talking with a family member. One example is when you ask your partner how they are doing and they respond with, "I'm fine." How they say these words reveals a tremendous amount about how they are truly feeling.

A bright, happy tone of voice would suggest that they are doing quite well. A cold tone of voice might suggest that they are not fine but don't wish to discuss it. A somber, downcast tone might indicate that they are the opposite of fine but may want to talk about why.

Other examples of nonverbal communication at home include:

• Going to your partner swiftly when they call for you (as opposed to taking your time or not responding at all)
• Greeting your child with a smile when they walk into the room to show that you're happy to see them
• Leaning in when your loved one speaks to show that you are listening and that you are interested in what they're saying
• Shoving your fist into the air when you're upset that something isn't working

Nonverbal Communication in the Workplace

You can also find nonverbal communication in the workplace. Examples of this include:

• Looking co-workers in the eye when speaking with them to be fully engaged in the interaction
• Throwing your hands in the air when you are frustrated with a project
• Using excitement in your voice when leading work meetings to project your passion for a specific topic
• Walking down the hall with your head held high to convey confidence in your abilities

Nonverbal Communication in Other Situations

Here are a few additional examples of nonverbal communication that say a lot without you having to say anything at all:

• Greeting an old friend at a restaurant with a hug, handshake, or fist bump
• Placing your hand on someone's arm when they are talking to you at a party to convey friendliness or concern
• Rolling your eyes at someone who is chatting excessively with a store clerk as a line begins to form
• Scowling at someone who has cut you off in traffic, or "flipping them the bird"

Nonverbal communication serves an important role in conveying meaning. Some benefits it provides include:

• Strengthening relationships : Nonverbal communication fosters closeness and intimacy in interpersonal relationships.
• Substituting for spoken words : Signaling information that a person might not be able to say aloud. This can be helpful in situations where a person might not be heard (such as a noisy workplace) or in therapy situations where a mental health professional can look at nonverbal behaviors to learn more about how a client might be feeling.
• Reinforcing meaning : Matching nonverbal communication to spoken words can help add clarity and reinforce important points.
• Regulating conversation : Nonverbal signals can also help regulate the flow of conversation and indicate both the start and end of a message or topic.

Nonverbal communication is important because it can provide valuable information, reinforce the meaning of spoken words, help convey trust, and add clarity to your message.

How to Improve Your Nonverbal Communication Skills

If you want to develop more confident body language or improve your ability to read other people's nonverbal communication behaviors, these tips can help:

• Pay attention to your own behaviors : Notice the gestures you use when you're happy versus when you're upset. Think about how you change the tone of your voice depending on the emotions you are feeling. Being aware of your own nonverbal communication tendencies is the first step to changing the ones you want to change. It can also give you insight into how you're feeling if you're having trouble putting it into words.
• Become a student of others : It can also be helpful to consider how others around you communicate nonverbally. What do their facial expressions say? What type of gestures do they use? Becoming familiar with their nonverbal communication patterns helps you recognize when they might be feeling a certain way quicker because you're actively watching for these cues. It can also help you recognize nonverbal behaviors you may want to adopt yourself (such as standing tall when talking to others to display self-confidence ).
• Look for incongruent nonverbal cues : Do you say that you're fine, then slam cupboard doors to show that you're upset? This can give those around you mixed messages. Or maybe when someone is speaking with you, they are saying yes while shaking their head no. This is another example of incongruent behavior. Both can be signs of feeling a certain way but not yet being ready to admit or discuss it.
• Think before you act : If your middle finger seems to automatically fly up when a car cuts you off—even if your young child is in the back seat, causing you to regret it as soon as it happens—you can work to stop this reaction. Train yourself to stop and think before you act. This can help you eliminate or replace nonverbal behaviors that you've been wanting to change.
• Ask before you assume : Certain types of nonverbal communication can mean different things in different cultures. They can also vary based on someone's personality . Before assuming that a person's body language or tone means something definitively, ask. "I notice that you won't look me in the eye when we speak. Are you upset with me?" Give them the opportunity to explain how they are feeling so you know for sure.

A Word From Verywell

Nonverbal communication plays an important role in how we convey meaning and information to others, as well as how we interpret the actions of those around us.

The important thing to remember when looking at nonverbal behaviors is to consider the actions in groups. Consider what a person says verbally, combined with their expressions, appearance, and tone of voice and it can tell you a great deal about what that person is really trying to say.

American Psychological Association. Nonverbal communication (NVC) .

Hull R. The art of nonverbal communication in practice . Hear J . 2016;69(5);22-24. doi:10.1097/01.HJ.0000483270.59643.cc

Frith C. Role of facial expressions in social interactions . Philos Trans R Soc B Biol Sci . 2009;364(1535):3453-8. doi:10.1098/rstb.2009.0142

Goldin-Meadow S. How gesture works to change our minds . Trends Neurosci Educ . 2014;3(1):4-6. doi:10.1016/j.tine.2014.01.002

Guyer JJ, Briñol P, Vaughan-Johnston TI, Fabrigar LR, Moreno L, Petty RE. Paralinguistic features communicated through voice can affect appraisals of confidence and evaluative judgments .  J Nonverbal Behav . 2021;45(4):479-504. doi:10.1007/s10919-021-00374-2

Abdulghafor R, Turaev S, Ali MAH. Body language analysis in healthcare: An overview .  Healthcare (Basel) . 2022;10(7):1251. doi:10.3390/healthcare10071251

Mccall C, Singer T. Facing off with unfair others: introducing proxemic imaging as an implicit measure of approach and avoidance during social interaction . PLoS One . 2015;10(2):e0117532. doi:10.1371/journal.pone.0117532

Wiseman R, Watt C, ten Brinke L, Porter S, Couper SL, Rankin C. The eyes don't have it: lie detection and Neuro-Linguistic Programming .  PLoS One . 2012;7(7):e40259. doi:10.1371/journal.pone.0040259

Sekerdej M, Simão C, Waldzus S, Brito R. Keeping in touch with context: Non-verbal behavior as a manifestation of communality and dominance . J Nonverbal Behav . 2018;42(3):311-326. doi:10.1007/s10919-018-0279-2

Bambaeeroo F, Shokrpour N. The impact of the teachers' non-verbal communication on success in teaching .  J Adv Med Educ Prof . 2017;5(2):51-59.

Dilmaghani M. Beauty perks: Physical appearance, earnings, and fringe benefits . Economics & Human Biology . 2020;38:100889. doi:10.1016/j.ehb.2020.100889

Darwin C. The Expression of the Emotions in Man and Animals .

Wood J.  Interpersonal Communication: Everyday Encounters .

By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

What Is Nonverbal Communication?

ThoughtCo / Hilary Allison

• An Introduction to Punctuation
• Ph.D., Rhetoric and English, University of Georgia
• M.A., Modern English and American Literature, University of Leicester
• B.A., English, State University of New York

Nonverbal communication, also called manual language, is the process of sending and receiving messages without using words , either spoken or written. Similar to the way that italicizing emphasizes written language , nonverbal behavior may emphasize parts of a verbal message.

The term nonverbal communication was introduced in 1956 by psychiatrist Jurgen Ruesch and author Weldon Kees in the book "Nonverbal Communication: Notes on the Visual Perception of Human Relations."

Nonverbal messages have been recognized for centuries as a critical aspect of communication . For instance, in "The Advancement of Learning " (1605), Francis Bacon observed that "the lineaments of the body do disclose the disposition and inclination of the mind in general, but the motions of the countenance and parts do not only so, but do further disclose the present humour and state of the mind and will."

Types of Nonverbal Communication

"Judee Burgoon (1994) has identified seven different nonverbal dimensions:"

• Kinesics or body movements including facial expressions and eye contact;
• Vocalics or paralanguage that includes volume, rate, pitch, and timbre;
• Personal appearance;
• Our physical environment and the artifacts or objects that compose it;
• Proxemics or personal space;
• Haptics or touch;
• Chronemics or time.

"Signs or emblems include all of those gestures that supplant words, numbers, and punctuation marks. They may vary from the monosyllabic gesture of a hitchhiker's prominent thumb to such complex systems as the American Sign Language for the deaf where nonverbal signals have a direct verbal translation. However, it should be emphasized that signs and emblems are culture-specific. The thumb and forefinger gesture used to represent 'A-Okay' in the United States assumes a derogatory and offensive interpretation in some Latin American countries." (Wallace V. Schmidt et al., Communicating Globally: Intercultural Communication and International Business . Sage, 2007)

How Nonverbal Signals Affect Verbal Discourse

"Psychologists Paul Ekman and Wallace Friesen (1969), in discussing the interdependence that exists between nonverbal and verbal messages, identified six important ways that nonverbal communication directly affects our verbal discourse."

"First, we can use nonverbal signals to emphasize our words. All good speakers know how to do this with forceful gestures, changes in vocal volume or speech rate, deliberate pauses, and so forth. ..."

"Second, our nonverbal behavior can repeat what we say. We can say yes to someone while nodding our head ... ."

"Third, nonverbal signals can substitute for words. Often, there isn't much need to put things in words. A simple gesture can suffice (e.g., shaking your head to say no, using the thumbs-up sign to say 'Nice job,' etc.). ..."

"Fourth, we can use nonverbal signals to regulate speech. Called turn-taking signals, these gestures and vocalizations make it possible for us to alternate the conversational roles of speaking and listening ... ."

"Fifth, nonverbal messages sometimes contradict what we say. A friend tells us she had a great time at the beach, but we're not sure because her voice is flat and her face lacks emotion. ..."

"Finally, we can use nonverbal signals to complement the verbal content of our message... Being upset could mean we feel angry, depressed, disappointed, or just a bit on edge. Nonverbal signals can help to clarify the words we use and reveal the true nature of our feelings." (Martin S. Remland, Nonverbal Communication in Everyday Life , 2nd ed. Houghton Mifflin, 2004)

Deceptive Studies

"Traditionally, experts tend to agree that nonverbal communication itself carries the impact of a message. 'The figure most cited to support this claim is the estimate that 93 percent of all meaning in a social situation comes from nonverbal information, while only 7 percent comes from verbal information.' The figure is deceiving, however. It is based on two 1976 studies that compared vocal cues with facial cues. While other studies have not supported the 93 percent, it is agreed that both children and adults rely more on nonverbal cues than on verbal cues in interpreting the messages of others." (Roy M. Berko et al., Communicating: A Social and Career Focus , 10th ed. Houghton Mifflin, 2007)

Nonverbal Miscommunication

"Like the rest of us, airport security screeners like to think they can read body language . The Transportation Security Administration has spent some $1 billion training thousands of 'behavior detection officers' to look for facial expressions and other nonverbal clues that would identify terrorists."

"But critics say there’s no evidence that these efforts have stopped a single terrorist or accomplished much beyond inconveniencing tens of thousands of passengers a year. The T.S.A. seems to have fallen for a classic form of self-deception: the belief that you can read liars’ minds by watching their bodies."

"Most people think liars give themselves away by averting their eyes or making nervous gestures, and many law-enforcement officers have been trained to look for specific tics, like gazing upward in a certain manner. But in scientific experiments, people do a lousy job of spotting liars. Law-enforcement officers and other presumed experts are not consistently better at it than ordinary people even though they’re more confident in their abilities." (John Tierney, "At Airports, a Misplaced Faith in Body Language." The New York Times , March 23, 2014)

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What is body language?

The importance of nonverbal communication, types of nonverbal communication, how nonverbal communication can go wrong, how to improve nonverbal communication, how to read body language, nonverbal communication and body language.

Your facial expressions, gestures, posture, and tone of voice are powerful communication tools. Here’s how to read and use body language to build better relationships at home and work.

While the key to success in both personal and professional relationships lies in your ability to communicate well, it’s not the words that you use but your nonverbal cues or “body language” that speak the loudest. Body language is the use of physical behavior, expressions, and mannerisms to communicate nonverbally, often done instinctively rather than consciously.

Whether you’re aware of it or not, when you interact with others, you’re continuously giving and receiving wordless signals. All of your nonverbal behaviors—the gestures you make, your posture, your tone of voice, how much eye contact you make—send strong messages. They can put people at ease, build trust, and draw others towards you, or they can offend, confuse, and undermine what you’re trying to convey. These messages don’t stop when you stop speaking either. Even when you’re silent, you’re still communicating nonverbally.

In some instances, what comes out of your mouth and what you communicate through your body language may be two totally different things. If you say one thing, but your body language says something else, your listener will likely feel that you’re being dishonest. If you say “yes” while shaking your head no, for example. When faced with such mixed signals, the listener has to choose whether to believe your verbal or nonverbal message. Since body language is a natural, unconscious language that broadcasts your true feelings and intentions, they’ll likely choose the nonverbal message.

[Read: Effective Communication]

However, by improving how you understand and use nonverbal communication, you can express what you really mean, connect better with others, and build stronger, more rewarding relationships.

Your nonverbal communication cues—the way you listen, look, move, and react—tell the person you’re communicating with whether or not you care, if you’re being truthful, and how well you’re listening. When your nonverbal signals match up with the words you’re saying, they increase trust, clarity, and rapport. When they don’t, they can generate tension, mistrust, and confusion.

If you want to become a better communicator, it’s important to become more sensitive not only to the body language and nonverbal cues of others, but also to your own.

Nonverbal communication can play five roles:

• Repetition: It repeats and often strengthens the message you’re making verbally.
• Contradiction: It can contradict the message you’re trying to convey, thus indicating to your listener that you may not be telling the truth.
• Substitution: It can substitute for a verbal message. For example, your facial expression often conveys a far more vivid message than words ever can.
• Complementing: It may add to or complement your verbal message. As a boss, if you pat an employee on the back in addition to giving praise, it can increase the impact of your message.
• Accenting: It may accent or underline a verbal message. Pounding the table, for example, can underline the importance of your message.

Source:  The Importance of Effective Communication , Edward G. Wertheim, Ph.D.

The many different types of nonverbal communication or body language include:

Facial expressions. The human face is extremely expressive, able to convey countless emotions without saying a word. And unlike some forms of nonverbal communication, facial expressions are universal. The facial expressions for happiness, sadness, anger, surprise, fear, and disgust are the same across cultures.

Body movement and posture. Consider how your perceptions of people are affected by the way they sit, walk, stand, or hold their head. The way you move and carry yourself communicates a wealth of information to the world. This type of nonverbal communication includes your posture, bearing, stance, and the subtle movements you make.

Gestures. Gestures are woven into the fabric of our daily lives. You may wave, point, beckon, or use your hands when arguing or speaking animatedly, often expressing yourself with gestures without thinking. However, the meaning of some gestures can be very different across cultures. While the “OK” sign made with the hand, for example, usually conveys a positive message in English-speaking countries, it’s considered offensive in countries such as Germany, Russia, and Brazil. So, it’s important to be careful of how you use gestures to avoid misinterpretation.

Eye contact. Since the visual sense is dominant for most people, eye contact is an especially important type of nonverbal communication. The way you look at someone can communicate many things, including interest, affection, hostility, or attraction. Eye contact is also important in maintaining the flow of conversation and for gauging the other person’s interest and response.

Touch. We communicate a great deal through touch. Think about the very different messages given by a weak handshake, a warm bear hug, a patronizing pat on the head, or a controlling grip on the arm, for example.

Space. Have you ever felt uncomfortable during a conversation because the other person was standing too close and invading your space? We all have a need for physical space, although that need differs depending on the culture, the situation, and the closeness of the relationship. You can use physical space to communicate many different nonverbal messages, including signals of intimacy and affection, aggression or dominance.

Voice. It’s not just what you say, it’s how you say it. When you speak, other people “read” your voice in addition to listening to your words. Things they pay attention to include your timing and pace, how loud you speak, your tone and inflection, and sounds that convey understanding, such as “ahh” and “uh-huh.” Think about how your tone of voice can indicate sarcasm, anger, affection, or confidence.

Can nonverbal communication be faked?

There are many books and websites that offer advice on how to use body language to your advantage. For example, they may instruct you on how to sit a certain way, steeple your fingers, or shake hands in order to appear confident or assert dominance. But the truth is that such tricks aren’t likely to work (unless you truly feel confident and in charge). That’s because you can’t control all of the signals you’re constantly sending about what you’re really thinking and feeling. And the harder you try, the more unnatural your signals are likely to come across.

However, that doesn’t mean that you have no control over your nonverbal cues. For example, if you disagree with or dislike what someone’s saying, you may use negative body language to rebuff the person’s message, such as crossing your arms, avoiding eye contact, or tapping your feet. You don’t have to agree, or even like what’s being said, but to communicate effectively and not put the other person on the defensive, you can make a conscious effort to avoid sending negative signals—by maintaining an open stance and truly attempting to understand what they’re saying, and why.

What you communicate through your body language and nonverbal signals affects how others see you, how well they like and respect you, and whether or not they trust you. Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. When this happens, both connection and trust in relationships are damaged, as the following examples highlight:

• Jack believes he gets along great with his colleagues at work, but if you were to ask any of them, they would say that Jack is “intimidating” and “very intense.” Rather than just look at you, he seems to devour you with his eyes. And if he takes your hand, he lunges to get it and then squeezes so hard it hurts. Jack is a caring guy who secretly wishes he had more friends, but his nonverbal awkwardness keeps people at a distance and limits his ability to advance at work.
• Arlene is attractive and has no problem meeting eligible men, but she has a difficult time maintaining a relationship for longer than a few months. Arlene is funny and interesting, but even though she constantly laughs and smiles, she radiates tension. Her shoulders and eyebrows are noticeably raised, her voice is shrill, and her body is stiff. Being around Arlene makes many people feel anxious and uncomfortable. Arlene has a lot going for her that is undercut by the discomfort she evokes in others.
• Ted thought he had found the perfect match when he met Sharon, but Sharon wasn’t so sure. Ted is good looking, hardworking, and a smooth talker, but seemed to care more about his thoughts than Sharon’s. When Sharon had something to say, Ted was always ready with wild eyes and a rebuttal before she could finish her thought. This made Sharon feel ignored, and soon she started dating other men. Ted loses out at work for the same reason. His inability to listen to others makes him unpopular with many of the people he most admires.

These smart, well-intentioned people struggle in their attempt to connect with others. The sad thing is that they are unaware of the nonverbal messages they communicate.

[Read: Tips for Building a Healthy Relationship]

If you want to communicate effectively, avoid misunderstandings, and enjoy solid, trusting relationships both socially and professionally, it’s important to understand how to use and interpret body language and improve your nonverbal communication skills.

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Regain is an online couples counseling service. Whether you’re facing problems with communication, intimacy, or trust, Regain’s licensed, accredited therapists can help you improve your relationship.

Nonverbal communication is a rapidly flowing back-and-forth process that requires your full focus on the moment-to-moment experience. If you’re planning what you’re going to say next, checking your phone, or thinking about something else, you’re almost certain to miss nonverbal cues and not fully understand the subtleties of what’s being communicated. As well as being fully present, you can improve how you communicate nonverbally by learning to manage stress and developing your emotional awareness.

Learn to manage stress in the moment

Stress compromises your ability to communicate. When you’re stressed out, you’re more likely to misread other people, send confusing or off-putting nonverbal signals, and lapse into unhealthy knee-jerk patterns of behavior. And remember: emotions are contagious. If you are upset, it is very likely to make others upset, thus making a bad situation worse.

If you’re feeling overwhelmed by stress, take a time out. Take a moment to calm down before you jump back into the conversation. Once you’ve regained your emotional equilibrium, you’ll feel better equipped to deal with the situation in a positive way.

The fastest and surest way to calm yourself and manage stress in the moment is to employ your senses—what you see, hear, smell, taste, and touch—or through a soothing movement. By viewing a photo of your child or pet, smelling a favorite scent, listening to a certain piece of music, or squeezing a stress ball, for example, you can quickly relax and refocus. Since everyone responds differently, you may need to experiment to find the sensory experience that works best for you.

Develop your emotional awareness

In order to send accurate nonverbal cues, you need to be aware of your emotions and how they influence you. You also need to be able to recognize the emotions of others and the true feelings behind the cues they are sending. This is where emotional awareness comes in.

[Read: Improving Emotional Intelligence (EQ)]

Being emotionally aware enables you to:

• Accurately read other people, including the emotions they’re feeling and the unspoken messages they’re sending.
• Create trust in relationships by sending nonverbal signals that match up with your words.
• Respond in ways that show others that you understand and care.

Many of us are disconnected from our emotions—especially strong emotions such as anger, sadness, fear—because we’ve been taught to try to shut off our feelings. But while you can deny or numb your feelings, you can’t eliminate them. They’re still there and they’re still affecting your behavior. By developing your emotional awareness and connecting with even the unpleasant emotions, though, you’ll gain greater control over how you think and act. To start developing your emotional awareness, practice the mindfulness meditation in HelpGuide’s free Emotional Intelligence Toolkit .

Once you’ve developed your abilities to manage stress and recognize emotions, you’ll start to become better at reading the nonverbal signals sent by others. It’s also important to:

Pay attention to inconsistencies. Nonverbal communication should reinforce what is being said. Is the person saying one thing, but their body language conveying something else? For example, are they telling you “yes” while shaking their head no?

Look at nonverbal communication signals as a group. Don’t read too much into a single gesture or nonverbal cue. Consider all of the nonverbal signals you are receiving, from eye contact to tone of voice and body language. Taken together, are their nonverbal cues consistent—or inconsistent—with what their words are saying?

Trust your instincts. Don’t dismiss your gut feelings. If you get the sense that someone isn’t being honest or that something isn’t adding up, you may be picking up on a mismatch between verbal and nonverbal cues.

Evaluating nonverbal signals

Eye contact – Is the person making eye contact? If so, is it overly intense or just right?

Facial expression – What is their face showing? Is it masklike and unexpressive, or emotionally present and filled with interest?

Tone of voice – Does the person’s voice project warmth, confidence, and interest, or is it strained and blocked?

Posture and gesture – Is their body relaxed or stiff and immobile? Are their shoulders tense and raised, or relaxed?

Touch – Is there any physical contact? Is it appropriate to the situation? Does it make you feel uncomfortable?

Intensity – Does the person seem flat, cool, and disinterested, or over-the-top and melodramatic?

Timing and place – Is there an easy flow of information back and forth? Do nonverbal responses come too quickly or too slowly?

Sounds – Do you hear sounds that indicate interest, caring or concern from the person?

More Information

• About Nonverbal Communications - Different categories of nonverbal communication, along with a detailed list of signals. (Adam Blatner, M.D.)
• Body Language: Understanding Nonverbal Communication - Particularly as it applies to the workplace. (MindTools)
• Take Control of Your Nonverbal Communication (video) - How to notice and use body language. (Harvard Business Review)
• The Importance of Nonverbal Communication (PDF) - Piece by Edward G. Wertheim, Ph.D. about the communication process. (Northeastern University)

More in Communication

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How to feel and respond to the emotions of others

Tips and techniques for getting anger under control

Using laughter and play to resolve disagreements

The 5 Love Languages

What they are and how they influence relationships

Turning Off the Gas on Your Gaslighter

5 ways to deal with gaslighting

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When we talk about ‘communication’, we often mean ‘what we say’: the words that we use. However, interpersonal communication is much more than the explicit meaning of words, and the information or message that they convey. It also includes implicit messages, whether intentional or not, which are expressed through non-verbal behaviours.

Non-verbal communication includes facial expressions, the tone and pitch of the voice, gestures displayed through body language (kinesics) and the physical distance between the communicators (proxemics).

These non-verbal signals can give clues and additional information and meaning over and above spoken (verbal) communication. Indeed, some estimates suggest that around 70 to 80% of communication is non-verbal!

Using Non-Verbal Communication

Non-verbal communication helps people to:

Reinforce or modify what is said in words.

For example, people may nod their heads vigorously when saying “Yes” to emphasise that they agree with the other person. A shrug of the shoulders and a sad expression when saying “I’m fine, thanks” may actually imply that things are not really fine at all!

Convey information about their emotional state.

Your facial expression, your tone of voice, and your body language can often tell people exactly how you feel, even if you have hardly said a word. Consider how often you have said to someone,

“Are you OK? You look a bit down.”

We know how people feel from their non-verbal communication.

Define or reinforce the relationship between people.

If you have ever watched a couple sitting talking, you may have noticed that they tend to ‘mirror’ each other’s body language. They hold their hands in similar positions, they smile at the same time, and they turn to face each other more fully. These movements reinforce their relationship: they build on their rapport, and help them to feel more connected.

Provide feedback to the other person.

Smiles and nods tell someone that you are listening and that you agree with what they are saying. Movement and hand gestures may indicate that you wish to speak. These subtle signals give information gently but clearly.

Regulate the flow of communication

There are a number of signals that we use to tell people that we have finished speaking, or that we wish to speak. An emphatic nod, and firm closing of the lips indicates that we have nothing more to say, for example. Making eye contact with the chair of a meeting and nodding slightly will indicate that you wish to speak.

Learning the Language

Many popular books on non-verbal communication present the topic as if it were a language that can be learned, the implication being that if the meaning of every nod, eye movement, and gesture were known, the real feelings and intentions of a person would be understood.

This, of course, is absolutely true.

Unfortunately interpreting non-verbal communication is not that simple.

As our Interpersonal Communication page, non-verbal communication is not a language with a fixed meaning. It is influenced and driven by the context in which it occurs. This includes both the place and the people concerned, as well as the culture.

For example, a nod of the head between colleagues in a committee meeting may mean something very different from when the same action is used to acknowledge someone across a crowded room, and again when two people are having a social conversation.

Non-verbal communication may also be both conscious and unconscious. Facial expressions are particularly hard to control, because we cannot see ourselves to know what we are doing. We may, therefore complicate communication by trying to convey one message consciously, while in fact conveying quite another unconsciously.

Interpersonal communication is further complicated because it is usually not possible to interpret a gesture or expression accurately on its own . Non-verbal communication consists of a complete package of expressions, hand and eye movements, postures, and gestures which should be interpreted along with speech ( verbal communication ).

Non-Verbal Communication in Writing

Over the years, many people have argued that written words also contain non-verbal communication. Your handwriting can give clues about how you were feeling when you wrote a note, for example, and nowadays, your choice of font and colour also says something about you.

However, it is now generally agreed that these forms of non-verbal communication are pretty unreliable indicators of character. They convey far less information than the non-verbal communication that is part of face-to-face interactions.

The Cultural Context

The good news is that most of us learn to interpret non-verbal communication as we grow up and develop. It is a normal part of how we communicate with other people, and most of us both use it and interpret it quite unconsciously.

This can make it harder to interpret consciously. However, if you stop thinking about it, you will probably find that you have a very good idea of what someone meant.

The bad news is that non-verbal communication can be very culture-specific.

Examples of culture-specific non-verbal communication

The popular stereotype of Italians, involving big gestures, lots of hand-waving, and plenty of loud and excited shouting, may be a stereotype, but it exists for a reason. In the Italian culture, excitement is shown a lot more obviously than in the UK, for example. Non-verbal communication tends to be a lot more obvious. This can make it much harder for Italians to interpret non-verbal communication in the UK or USA, where it is more subtle. However, even in Italy, there are geographical variations.

The thumbs-up gesture, which generally signals approval in English-speaking countries, is considered offensive in other countries, including apparently Greece, Italy and some parts of the Middle East.

It’s worth being careful how you use gestures and body language!

For more about this, see our pages on Intercultural Communication and Intercultural Awareness .

The Importance of Non-verbal Communication

It is essential to remember that non-verbal cues can be as important, or in some cases even more important, than what we say.

Non-verbal communication can have a great impact on the listener and the outcome of the communication.

People tend to have much less conscious control over their non-verbal messages than of what they’re actually saying.

This is partly because non-verbal communication is much more emotional in nature, and therefore much more instinctive.

If there is a mismatch between the two, therefore, you should probably trust the non-verbal messages, rather than the words used.

A lack of non-verbal message may also be a signal of sorts, suggesting that the speaker is carefully controlling their body language, and may be trying to hide their true emotions.

Types of Non-Verbal Communication

There are many different types of non-verbal communication. They include:

Body movements (kinesics), for example, hand gestures or nodding or shaking the head, which are often the easiest element of non-verbal communication to control;

Posture , or how you stand or sit, whether your arms are crossed, and so on;

Eye contact , where the amount of eye contact often determines the level of trust and trustworthiness;

Para-language , or aspects of the voice apart from speech, such as pitch, tone, and speed of speaking;

Closeness or personal space (proxemics) , which determines the level of intimacy, and which varies very much by culture;

Facial expressions , including smiling, frowning and blinking, which are very hard to control consciously. Interestingly, the broad facial expressions that show strong emotions, such as fear, anger, and happiness, are the same throughout the world; and

Physiological changes , for example, you may sweat or blink more when you are nervous, and your heart rate is also likely to increase. These are almost impossible to control consciously and are therefore a very important indicator of mental state.

There is more about all of these types of non-verbal communication on our pages on Body Language and Face and Voice .

Further Reading from Skills You Need

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In Conclusion…

Non-verbal communication is an extremely complex yet integral part of overall communication skills. However, people are often totally unaware of their non-verbal behaviour.

A basic awareness of non-verbal communication strategies, over and above what is actually said, can help to improve interaction with others. Knowledge of these signs can be used to encourage people to talk about their concerns and can lead to a greater shared understanding, which is, after all, the purpose of communication.

Continue to: Body Language Non-Verbal Communication: Face and Voice

See also: Conversational Skills What is Charisma? Building Rapport

Home — Essay Samples — Sociology — Nonverbal Communication — The Impact of Nonverbal Communication

The Impact of Nonverbal Communication

• Categories: Nonverbal Communication

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Published: Jan 31, 2024

Words: 375 | Page: 1 | 2 min read

Table of contents

Definition and types of nonverbal communication, functions and purposes of nonverbal communication, cultural influences on nonverbal communication, nonverbal communication in professional settings.

• Smith, A. (2019). The Importance of Nonverbal Communication in Professional Settings. Journal of Business Communication, 45(3), 289-302.
• Garcia, R. (2020). Cross-Cultural Communication: Understanding Nonverbal Cues. International Journal of Intercultural Relations, 37(2), 165-178.
• Brown, P. & Levinson, S. (2018). Nonverbal Communication and Culture. Cambridge University Press.

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7.1 Nonverbal Communication

Nonverbal communication is defined as communication that is produced by some means other than words (eye contact, body language, or vocal cues, for example). 1  Imagine the lack of a variety of emotional facial expressions if everyone’s face was frozen. The world would be a much less interesting place, and it would be more challenging to stimulate accurate meaning in the minds of others; thus, we will begin this chapter by discussing the importance of nonverbal communication.

Importance of Nonverbal Communication in Interaction

The role of nonverbal in everyday life.

We communicate nonverbally constantly. It’s the primary way that we communicate with other people. In this section, we’re going to explore the role that nonverbal communication plays in our day-to-day lives.

Nonverbal has Communicative Value

The meaning associated with nonverbal communication in any given interaction cannot be underestimated. In this chapter, you will learn about the many types of nonverbal communication present in the interaction. For example, if you are having a conversation with your friend who just broke up with her girlfriend, you will use more than the words, “I just broke up with my girlfriend” to understand how to communicate with your friend. Your friend’s facial expression, way of standing, rate of speech, tone of voice, and general appearance, just to name a few, will indicate to you how you should respond. If she is sobbing, gasping for air, hunched over, and appears emotionally pained, you might attempt to comfort her. If she says, “I just broke up with my girlfriend” and sighs while placing her hand over her heart, she might appear relieved. Your response might be, “it seems like you may be a little relieved. Were things not going well?”

Thus, nonverbal communication plays a tremendous role in successfully engaging in interactions. The successful use of nonverbal communication requires an awareness of the value of nonverbal communication and the belief that it is valuable. When individuals are unaware of the importance of nonverbal communication, they may be overlooking crucial interactional information. For example, one of the authors of this textbook was once meeting with a colleague who was repeatedly sighing during a meeting. Later, when she and her colleague were discussing the meeting, he said, “Didn’t you notice that I was sighing?” She told him she did notice that he was sighing, but she was unsure why. We will discuss this further in the ambiguity of nonverbal communication. In this example, the author’s colleague was aware of the importance of nonverbal communication and attempted to use it deliberately.

In addition to awareness, individuals must believe that nonverbal communication is valuable. If your parent /guardian ever said to you, “it wasn’t what you said, it was how you said it , ” then your parent /guardian was demonstrating a belief that nonverbal communication is essential . An individual may acknowledge that nonverbal communication exists but may discount its value. For example, one of the authors had a recurring argument with the author’s spouse , who would sigh or roll her eyes as a response in interaction. The author would ask the spouse what it meant , and the spouse would inevitably say, “I can sigh or roll my eyes without it meaning anything.” This is not an uncommon response, but the authors of this text hope to dispel this perception.

For a better understanding of the value of communication, Google “value of communication.” Your search will return over a billion links. While it is not possible to review all of the search results, read through a few of the articles . For this exercise we found titles like “The Value of Effective Communication in the Workplace” a and “Why Communication Is Today’s Most Important Skill.” 2 In fact, we found almost 300,000 articles with the phrase “value of communication.” These news articles tell readers that effective communication secures customer, creates bonds between employees, and increases revenue s.

Nonverbal Used for Relational Purposes

Nonverbal communication is an essential element in relating to others. Nonverbal communication is often the very first way in which we invite a relationship with another, or, at the very least, invite communication. To communicate with another, we must make eye contact with a few exceptions. Thus, relationships begin with nonverbal communication. Also, consider how humans relate to others through touch, scent, hand gestures, physical appearance, and more.

Humans often use nonverbal communication to relay to others an interest in continuing a conversation or leaving a conversation. For example, you may run into a colleague and strike up a spontaneous conversation in the hall. The conversation is enjoyable, and you each relate to the other that you are enjoying conversing about work. Your colleague may recognize that he needs to get to a meeting and relates this information to you by looking at his watch, beginning to back away, or looking at the door he needs to enter.

Another way in which we relate to others via nonverbal communication is through the communication of emotion. Through a myriad of nonverbal behaviors, we can communicate emotions such as joy, happiness, and sadness. The nonverbal expression of emotion allows others to know how to communicate with us.

Nonverbal is Ambiguous

A particularly challenging aspect of nonverbal communication is the fact that it is ambiguous. In the seventies, nonverbal communication as a topic was trendy. Some were under the impression that we could use nonverbal communication to “read others like a book.” One of the authors remembers her cousin’s wife telling her that she shouldn’t cross her arms because it signaled to others that she was closed off. It would be wonderful if crossing one’s arms signaled one meaning, but think about the many meanings of crossing one’s arms. An individual may have crossed arms because the individual is cold, upset, sad, or angry. It is impossible to know unless a conversation is paired with nonverbal behavior.

Another great example of ambiguous nonverbal behavior is flirting! Consider some very stereotypical behavior of flirting (e.g., smiling, laughing, a light touch on the arm, or prolonged eye contact). Each of these behaviors signals interest to others. The question is whether an individual engaging in these behaviors is indicating romantic interest or a desire for platonic friendship…have you ever walked away from a situation and explained a person’s behavior to another friend to determine whether you were being flirted with? If so, you have undoubtedly experienced the ambiguity of nonverbal communication.

Nonverbal is Culturally Based

Just as we have discussed that it is beneficial to recognize the value of nonverbal communication, we must also acknowledge that nonverbal communication is culturally based. Successful interactions with individuals from other cultures are partially based on the ability to adapt to or understand the nonverbal behaviors associated with different cultures. There are two aspects to understanding that nonverbal communication is culturally based. The first aspect is recognizing that even if we do not know the appropriate nonverbal communication with someone from another culture, then we must at least acknowledge that there is a need to be flexible, not react, and ask questions. The second aspect is recognizing that there are specific aspects of nonverbal communication that differ depending on the culture. When entering a new culture, we must learn the rules of the culture.

Regarding recognizing differences, you may encounter someone from a culture that communicates very differently from you and perhaps in an unexpected way. For example, one of the author’s brothers, Patrick, was working in Afghanistan as a contractor on a military base. He was working with a man from Africa. During their first conversation, he held Patrick’s hand. Patrick later told his sister, the author, this story and said he wasn’t sure how to respond, so he “just rolled with it.” Patrick’s response allowed for the most flexibility in the situation and the best chance of moving forward productively. Imagine if he had withdrawn his hand quickly with a surprised look on his face. The outcome of the interaction would have been very different.

Patrick’s response also exemplifies the second aspect of understanding that nonverbal communication is culturally based. Patrick was hired by a contractor to work on the military base in Afghanistan. The contracting firm could have trained Patrick and his coworkers about communicating with the various cultures they would encounter on the base. For example, many people from the Philippines were working on the base. It would have been helpful for the contractors to explain that there may be differences in spatial distance and touch when communicating with other males from the Philippines. Researching and understanding the nonverbal communication of different countries before entering the country can often mean a smoother entry phase, whether conducting business or simply visiting.

Attribution Error

A final area to address before examining specific aspects of nonverbal communication is “attribution error.” Attribution error is defined as the tendency to explain another individual’s behavior in relation to the individual’s internal tendencies rather than an external factor. 3 For example, if a friend is late, we might attribute this failure to be on time as the friend being irresponsible rather than running through a list of external factors that may have influenced the friend’s ability to be on time such as an emergency, traffic, read the time wrong, etc. It is easy to make an error when trying to attribute meaning to the behaviors of others, and nonverbal communication is particularly vulnerable to attribution error.

On Saturday, September 8, 2018, Serena Williams may have been a victim of an umpire’s attribution error on the part of the judge. Let’s just say Serena did suffer as a result of attribution error. The judge spotted Serena Williams’ coach gesturing in the audience and assumed that the gesture was explicitly directed toward Serena as a means to coach her. Her coach later acknowledged that he was “coaching” via nonverbal signals, but Serena was not looking at him, nor was she intended to be a recipient. Her coach indicated that all coaches gesture while sitting in the stands as though they are coaching a practice and that it’s a habit and not an other-oriented communication behavior. This is a perfect example of attribution error. The judge attributed the coaches’ gesture to the coach intending to communicate rather than the gesture merely being due to habit. The judge’s attribution error may have cost Serena William’s comeback match. While the stakes may not be so high in day-to-day interaction, attribution error can create relational strife and general misunderstandings that can be avoided if we recognize that it is necessary to understand the intention behind a specific nonverbal behavior.

Omnipresent

According to Dictionary.com, omnipresent is indicative of being everywhere at the same time. Nonverbal communication is always present. Silence is an excellent example of nonverbal communication being omnipresent. Have you ever given someone the “silent treatment?” If so, you understand that by remaining silent, you are trying to convey some meaning, such as “You hurt me” or “I’m really upset with you.” Thus, silence makes nonverbal communication omnipresent.

Another way of considering the omnipresence of nonverbal communication is to consider the way we walk, posture, engage in facial expression, eye contact, lack of eye contact, gestures, etc. When sitting alone in the library working, your posture may be communicating something to others. If you need to focus and don’t want to invite communication, you may keep your head down and avoid eye contact. Suppose you are walking across campus at a brisk pace. What might your pace be communicating?

When discussing the omnipresence of nonverbal communication, it is necessary to discuss Paul Watzlawick’s assertion that humans cannot, not communicate. This assertion is the first axiom of his interactional view of communication. According to Watzlawick, humans are always communicating. As discussed in the “silent treatment” example and the posture and walking example, communication is found in everyday behaviors that are common to all humans. We might conclude that humans cannot escape communicating meaning.

Can Form Universal Language

When discussing whether nonverbal communication is a universal language, caution must be used. We must remember that understanding the context in which nonverbal communication is used is almost always necessary to understand the meaning of nonverbal communication. However, there are exceptions concerning what Paul Ekman calls “basic emotions.” These will be discussed a bit later in the chapter.

Can Lead to Misunderstandings

Comedian Samuel J. Comroe has tremendous expertise in explaining how nonverbal communication can be misunderstood. Comroe’s comedic routines focus on how Tourette’s syndrome affects his daily living. Tourette’s syndrome can change individual behavior, from uncontrolled body movements to uncontrolled vocalizations. Comroe often appears to be winking when he is not. He explains how his “wink” can cause others to believe he is joking when he isn’t. He also tells the story of how he met his wife in high school. During a skit, he played a criminal and she played a police officer. She told him to “freeze,” and he continued to move (due to Tourette’s). She misunderstood his movement to mean he was being defiant and thus “took him down.” You can watch Comroe’s routine here .

Although nonverbal misunderstandings can be humorous, these misunderstandings can affect interpersonal as well as professional relationships. One of the authors once went on an important job interview for a job she was not offered. She asked the interviewer for feedback, and he said, “your answers sounded canned.” The author did not think to do so in the moment, but what she should have said is that she may have sounded canned because she frequently thinks about work, her work philosophy, and how she approaches work. Thus, her tone may have been more indicative of simply knowing how she feels rather than “canned.”

As you continue to learn about nonverbal communication, consider how you come to understand nonverbal communication in interactions. Sometimes, the meaning of nonverbal communication can be fairly obvious. Most of the time a head nod in conversation means something positive such as agreement, “yes,” keep talking, etc. At other times, the meaning of nonverbal communication isn’t clear. Have you ever asked a friend, “did she sound rude to you” about a customer service representative? If so, you are familiar with the ambiguity of nonverbal communication.

Usually Trusted

Despite the pitfalls of nonverbal communication, individuals typically rely on nonverbal communication to understand the meaning in interactions. Communication scholars agree that the majority of meaning in any interaction is attributable to nonverbal communication. It isn’t necessarily true, but we are taught from a very early age that lack of eye contact is indicative of lying. We have learned through research that this “myth” is not necessarily true; this myth does tell a story about how our culture views nonverbal communication. That view is simply that nonverbal communication is important and that it has meaning.

Another excellent example of nonverbal communication being trusted may be related to a scenario many have experienced. At times, children, adolescents, and teenagers will be required by their parents/guardians to say, “I’m sorry” to a sibling or the parent/guardian. Alternatively, you may have said “yes” to your parents/guardians, but your parent/guardian doesn’t believe you. A parent/guardian might say in either of these scenarios, “it wasn’t what you said, it was how you said it.” Thus, we find yet another example of nonverbal communication being the “go-to” for meaning in an interaction.

According to research, as much as 93% of meaning in any interaction is attributable to nonverbal communication. Albert Mehrabian asserts that this 93% of meaning can be broken into three parts. 4  

Mehrabian’s Explanation of Message Meaning

Mehrabian’s work is widely reported and accepted. Other researchers Birdwhistell and Philpott say that meaning attributed to nonverbal communication in interactions ranges from 60 to 70%. 5 , 6 Regardless of the actual percentage, it is worth noting that the majority of meaning in interaction is deduced from nonverbal communication.

The Six Functions of Nonverbal Communication

As we have established, nonverbal communication plays an important role in communicating successfully and effectively. Because nonverbal communication plays a significant role in interactions, nonverbal communication was studied heavily in the early days of studying communication. These studies resulted in the discovery of multiple utilitarian functions of nonverbal communication.

Six Functions of Nonverbal Communication

Complementing

Complementing is defined as nonverbal behavior that is used in combination with the verbal portion of the message to emphasize the meaning of the entire message. An excellent example of complementing behavior is when a child is exclaiming, “I’m so excited” while jumping up and down. The child’s body is further emphasizing the meaning of “I’m so excited.”

Contradicting

At times, an individual’s nonverbal communication contradicts verbal communication. Recently, when visiting an aunt’s house, one of the author’s folded her arms. She asked the author if she was cold and if she needed to turn up the air conditioning. The author said no because she was trying to be polite, but her aunt did not believe her. The author’s nonverbal communication gave away her actual discomfort! In this case, the nonverbal communication was truly more meaningful than verbal communication.

Consider a situation where a friend says, “The concert was amazing,” but the friend’s voice is monotone. A response might be, “oh, you sound real enthused.” Communication scholars refer to this as “contradicting” verbal and nonverbal behavior. When contradicting occurs, the verbal and nonverbal messages are incongruent. This incongruence heightens our awareness, and we tend to believe the nonverbal communication over verbal communication.

Accenting is a form of nonverbal communication that emphasizes a word or a part of a message. The word or part of the message accented might change the meaning of the message. Accenting can be accomplished through multiple types of nonverbal behaviors. Gestures paired with a word can provide emphasis, such as when an individual says, “no (slams hand on table), you don’t understand me.” By slamming the hand on a table while saying “no,” the source draws attention to the word. Words or phrases can also be emphasized via pauses. Speakers will often pause before saying something important. Your professors likely pause just before relaying information that is important to the course content.

Nonverbal communication that repeats the meaning of verbal communication assists the receiver by reinforcing the words of the sender. Nonverbal communication that repeats verbal communication may stand alone, but when paired with verbal communication, it servers to repeat the message. For example, nodding one’s head while saying “yes” serves to reinforce the meaning of the word “yes,” and the word “yes” reinforces the head nod.

Regulating the flow of communication is often accomplished through nonverbal behavior communication. Paul Ekman and Wallace Friesen state that regulators are “acts which maintain and regulate the back-and-forth nature of speaking and listening between two or more interactions” (1969, p. 82). You may notice your friends nodding their heads when you are speaking. Nodding one’s head is a primary means of regulating communication. Other behaviors that regulate conversational flow are eye contact, moving or leaning forward, changing posture, and eyebrow raises, to name a few. You may also have noticed several nonverbal behaviors people engage in when trying to exit a conversation. These behaviors include stepping away from the speaker, checking one’s watch/phone for the time, or packing up belongings. These are referred to as leave-taking behaviors. Without the regulating function of nonverbal behaviors, it would be necessary to interrupt conversational content to insert phrases such as “I have to leave.” However, when interactants fail to recognize regulating behavior, verbal communication will be used instead.

Substituting

At times, nonverbal behavior serves to replace verbal communication altogether. Substituting nonverbal behaviors must be understood within a context more often than not. For example, a friend may ask you what time it is, and you may shrug your shoulders to indicate you don’t know. At other times, your friend may ask whether you want pizza or sushi for dinner, and you may shrug your shoulders to indicate you don’t care or have no preference.

Emblems  are a specific type of substituting nonverbal behavior that have direct verbal translation. Emblems may generally be understood outside of the context in which they are used. Some highly recognizable emblems in the U.S. culture are the peace sign and the okay sign. Emblems are a generally understood concept and have made their way into popular culture. The term “emblem” may not be applied within popular culture. In the popular television show, Friends , the main characters Ross and Monica are siblings. Ross and Monica are forbidden to “flip the bird” to each other, so they make up their own “emblem,” which involves holding one’s palms upward in a fist and bumping the outside of the palm’s together. Whether flipping the bird in the traditional manner or doing so Ross and Monica style, each of these represents an emblem that does not require context for accurate interpretation. Emblems will be discussed in greater depth later in the chapter.

Key Takeaways

• Nonverbal cues help the receiver decode verbal messages.
• Each function of nonverbal communication is distinct.
• The functions of nonverbal communication are evident in everyday interactions.

Categories of Nonverbal Communication

In addition to the functions of nonverbal communication, there are categories of nonverbal communication. This chapter will address several categories of nonverbal communication that are of particular importance in interpersonal relationships. These categories include haptics (touch), vocalics (voice), kinesics (body movement and gestures), oculesics/facial expressions (eye and face behavior), and physical appearance. Each of these categories influences interpersonal communication and may have an impact on the success of interpersonal interactions.

Haptics is the study of touch as a form of nonverbal communication. Touch is used in many ways in our daily lives, such as greeting, comfort, affection, task accomplishment, and control. You may have engaged in a few or all of these behaviors today. If you shook hands with someone, hugged a friend, kissed your romantic partner, then you used touch to greet and give affection. If you visited a salon to have your hair cut, then you were touched with the purpose of task accomplishment. You may have encountered a friend who was upset and patted the friend to ease the pain and provide comfort. Finally, you may recall your parents or guardians putting an arm around your shoulder to help you walk faster if there was a need to hurry you along. In this case, your parent/guardian was using touch for control.

Several factors impact how touch is perceived. These factors are duration, frequency, and intensity. Duration is how long touch endures. Frequency is how often touch is used, and intensity is the amount of pressure applied. These factors influence how individuals are evaluated in social interactions. For example, researchers state, “a handshake preceding social interactions positively influenced the way individuals evaluated the social interaction partners and their interest in further interactions while reversing the impact of negative impressions.” 7 This research demonstrates that individuals must understand when it is appropriate to shake hands and that there are negative consequences for failing to do so. Importantly, an appropriately timed handshake can erase the negative effects of any mistakes one might make in an initial interaction!

Touch is a form of communication that can be used to initiate, regulate, and maintain relationships. It is a very powerful form of communication that can be used to communicate messages ranging from comfort to power. Duration, frequency, and intensity of touch can be used to convey liking, attraction, or dominance. Touch can be helpful or harmful and must be used appropriately to have effective relationships with family, friends, and romantic partners. Consider that inappropriate touch can convey romantic intentions where no romance exists. Conversely, fear can be instilled through touch. Touch is a powerful interpersonal tool along with voice and body movement.

It’s also essential to understand the importance of touch on someone’s psychological wellbeing. Narissra Punyanunt-Carter and Jason Wrench created the touch deprivation scale to examine the lack of haptic communication in an individual’s life. 8  

Touch Deprivation Scale

Read the following questions and select the answer that corresponds with how you perceive physical contact with other people. Do not be concerned if some of the items appear similar. Please use the scale below to rate the degree to which each statement applies to you:

_____1. I do not receive as much touch in my life as normal people.

_____2. I receive a normal, healthy amount of touch from people.

_____3. Human touch is not a daily occurrence in my life.

_____4. Touch from other people is a very common and natural part of my daily life.

_____5. I often go for days without being touched by someone.

_____6. I often feel like I’m untouchable because of the lack of touch from others in my life.

_____7. I receive a variety of forms of touch from a variety of different people.

_____8. I can go long periods of time without being touched by another person.

_____9. There are days when I would do anything just to be touched by someone.

_____10. I have longed for the touch of another person, any person.

_____11. Some days I long to be held, but have no one to hold me.

_____12. I often wish I could get more hugs from others.

_____13. I’ve engaged in sexual behaviors for the pure purpose of being touched by someone.

_____14. I would never engage in sex with someone, just to be touched.

SCORING: To compute your scores follow the instructions below:

Absence of Touch

Step One: Add scores for items 1, 3, 5, 6, & 8_____

Step Two: Add scores for items 2, 4, & 7_____

Step Three: Add 18 to Step One._____

Step Four: Subtract the score for Step two from the score for Step Three._____

Longing for Touch

Step One: Add scores for items 9, 10, 11, & 12_____

Sex for Touch

Step One: Add scores for item 13_____

Step Two: Add scores for item 14_____

Step Three: Add 6 to Step One._____

Step Four: Subtract the score for Step Two from the score for Step Three._____

Interpreting Your Score:

For absence of touch, scores should be between 7 and 35. If your score is above 17, you are considered to have an absence of touch. If your score is below 16, then touch is a normal part of your daily life.

For longing for touch, scores should be between 4 and 20. If your score is above 10, you are considered to have a longing for touch in your life. If your score is below 9, then touch is a normal part of your daily life.

For sex for touch, scores should be between 2 and 10. If your score is above 5, you have probably engaged in sexual intimacy as a way of receiving touch in your life. If your score is below 5, then you probably have not in sexual intimacy as a way of receiving touch in your life.

Punyanunt-Carter, N. M., & Wrench, J. S. (2009). Development and validity testing of a measure of touch deprivation. Human Communication, 12 , 67-76.

As you can see, Punyanunt-Carter and Wrench found that there are three different factors related to touch deprivation: the absence of touch, longing for touch, and sexual intimacy for touch. First, the absence of touch is the degree to which an individual perceives that touch is not a normal part of their day-to-day interactions. Many people can go days or even weeks without physically having contact with another person. People may surround them on a day-to-day basis at work, but this doesn’t mean that they can engage in physical contact with other people.

Second, there is the longing for touch. It’s one thing to realize that touch is not a normal part of your day-to-day interactions, but it’s something completely different not to have that touch and desire that touch. For some people, the lack of touch can be psychologically straining because humans inherently have a desire for physical contact. For some people, this lack of physical contact with other humans can be satisfied by having a pet.

Lastly, some people desire touch so much that they’ll engage in sexual activity just as a way to get touched by another human being. Obviously, these types of situations can be risky because they involve sexual contact outside of an intimate relationship. In fact, “hooking up” can be detrimental to someone’s psychological wellbeing. 9

In the Punyanunt-Carter and Wrench study, the researchers found that there was a positive relationship between touch deprivation and depression and a negative relationship between touch deprivation and self-esteem. The study also found that those individuals who felt that they did not receive enough touch growing up (tactile nurturance) also reported higher levels of touch deprivation as adults. This is just a further indication of how important touch is for children and adolescents.

In this section, we are going to discuss vocalics, that is, vocal utterances, other than words, that serve as a form of communication. Our discussion will begin with vocal characteristics, including timbre, pitch, tempo, rhythm, and intensity.

According to Merriam-Webster online dictionary, timbre refers to the “quality given to a sound by its overtones: such as the resonance by which the ear recognizes and identifies a voiced speech sound.” ( https://www.merriam-webster.com/dictionary/timbre accessed on November 25, 2018.) Pitch refers to the frequency range between high and low. Pitch is not generally thought of much unless an individual’s pitch stands out. For example, if a female’s vocal pitch is low, meaning might be assigned to the low pitch, just as meaning might be attached to a male voice with a high pitch. Also, pitch that is at a higher or lower end of a range will be noticed if there is a momentary or situational change to an individual’s pitch that will trigger an assignment of meaning. For example, when children become excited or scared, they may be described as “squealing.” The situation will determine whether squealing children are thought to be excited or scared.

Tempo refers to the rate at which one speaks. Changes in tempo can reflect emotions such as excitement or anger, physical wellbeing, or energy level. One of the author’s aunts is a brittle diabetic. When talking to her aunt, the author can detect whether the aunt’s blood sugar is too low if her aunt is speaking extremely slow. Rhythm refers to the pattern used when speaking. Unusual speaking rhythms are often imitated. Consider the speaking rhythm of a “surfer dude” or a “valley girl.” One of the most well-known forms of rhythm used in a speech was Martin Luther King, Jr.’s “I have a Dream” speech. More recently, the speaking rhythm of President’s Obama and Trump are easily identifiable and often imitated by comedians.

Finally, intensity refers to how loudly or softly an individual speaks. Intensity can be tied to emotion. When individuals speak loudly, the increased volume may be used to convey anger, emotional distress, happiness, or heightened excitement. When individuals speak at a lower volume, the decreased volume may be an effort to diffuse an emotionally intense conversation. Lower volume could also be the result of sharing bad news, discussing taboo or sensitive topics (i.e., when people whisper “sex” or “she died”), or conveying private information.

Other Vocal Features

Paralanguage.

Paralanguage is another term for vocalics and refers to “extra-linguistic” features involved in speaking, such as the characteristics of speech just discussed, pauses and silences, and nonverbal vocalizations.

Pauses and Silences

Pauses and silences are an important part of creating meaning during an interaction. Pauses draw attention to important parts of messages. The “pregnant pause” is an extra-long pause that precedes particularly weighty information. Pauses are a type of silence that are brief in nature, but prolonged silence such as minutes, hours, or even days can be used to convey meaning as well. Consider a conversation in which the other person does not respond to you. What meaning is conveyed? Is the individual thinking? Is the individual hurt, angry, or too shocked to speak? Myriad meanings of silence help emphasize the significance of silence and that it is as impactful as verbal communication, if not more so.

Dysfluencies, Vocal Fillers, or Verbal Surrogates

Dysfluencies, vocal fillers, or verbal surrogates are sounds that we make as we attempt to fill dead air while we are thinking of what to say next. In the United States, “um” or “uh” are the most commonly used dysfluencies. In conversation, these dysfluencies may pass unnoticed by both the sender or receiver, but consider how the recognition of dysfluencies increases when listening to a speaker who says “uh” or “um” during a speech. When giving a presentation, the speaker may even call attention to dysfluencies by speaking of them directly, and audience members may become distracted by dysfluencies. One of the author’s classmates used to count the number of “ums” used by a particular professor who was known to frequently use “um” when teaching. Though focusing on dysfluencies may be common, it is best for the speaker to attempt to reduce an excessive amount of dysfluencies and for listeners to focus on the meaning rather than the “ums” and “uhs.”

Kinesics, first coined by Ray Birdwhistell, is the study of how gestures, facial expression, and eye behavior communicate. Gestures can generally be considered any visible movement of the body. These movements “stimulate meaning” in the minds of others.

Facial Expressions

Facial expressions are another form of kinesics. Paul Eckman and Wallace V. Friesen asserted that facial expressions are likely to communicate “affect” or liking. 10 Eckman and Freisen present seven emotions that are recognized throughout the world. These emotions are often referred to by the acronym S.A.D.F.I.S.H. and include surprise, anger, disgust, fear, interest, sadness, and happiness. Facial expressions are especially useful in communicating emotion. Although not all facial expression is “universally” recognized, people are generally able to interpret facial expressions within a context. We generally consider happiness is indicated by a smile. Smiling might, however, also communicate politeness, a desire to be pleasing, and even fear. If an individual attempts to use a smile to diffuse a volatile interaction where the individual fears being attacked verbally or physically, then the smile may be an indication of fear. In this case, the smile cannot be accurately interpreted outside of the context.

In a study investigating preferences for facial expressions in relation to the Big Five personality traits, it was found that most participants showed the strongest preferences for faces communicating high levels of agreeableness and extraversion. Individuals who are high in openness preferred a display of all facially-communicated Big Five personality traits. In relation to females who report being highly neurotic, they preferred male faces displaying agreeableness and female faces communicating disagreeableness. Male faces communicating openness were preferred by males who were higher in neuroticism. Interestingly, males reporting higher levels of neuroticism had a lower preference for female faces communicating openness. 11 This study underscores the importance of facial expressions in determining who we prefer.

Oculesics is the study of how individuals communicate through eye behavior. Eye contact is generally the first form of communication for interactants. Consider when a stranger speaks to you in a grocery store from behind you with a question such as, “Can you reach the Frosted Flakes for me?” When a general question such as this is asked with no eye contact, you may not be aware that the question was meant for you.

Often when discussing eye behavior, researchers refer to “gaze.” Research consistently demonstrates that females gaze at interaction partners more frequently than males. 12 , 13 , 14 Also, gaze has been studied concerning deception. Early research determined the significance of eye contact in the interpretation behavior. When people gaze too long or for too little, there is likely to be a negative interpretation of this behavior. 15 However, later researchers acknowledge that there is a much greater range of acceptable “gazing” as influenced by verbal communication.

Kinesics serve multiple functions when communicating—such as emblems, illustrators, affect displays, and regulators.

Many gestures are emblems. You may recall from earlier in the chapter that gestures are clear and unambiguous and have a verbal equivalent in a given culture. 16 Only a handful of emblematic gestures seem to be universal, for example, a shrug of the shoulders to indicate “I don’t know.” Most emblems are culturally determined, and they can get you into difficulty if you use them in other countries. In the United States, some emblematic gestures are the thumb-up-and-out hitchhiking sign, the circled thumb and index finger Ok sign, and the “V” for victory sign. However, be careful of using these gestures outside the United States. The thumb-up sign in Iran, for example, is an obscene gesture, and our Ok sign has sexual connotations in Ethiopia and Mexico. 17

Illustrators

While emblems can be used as direct substitutions for words, illustrators help emphasize or explain a word. Recall the Smashmouth lyric in All Star: “She was looking kind of dumb with her finger and her thumb in the shape of an L on her forehead.” The “L” gesture is often used to illustrate “loser.”

Affect Displays

Affect displays show feelings and emotions. Consider how music and sports fans show enthusiasm. It is not uncommon to see grown men and women jumping up and down at sports events during a particularly exciting moment in a game. However, there are different norms depending on the sport. It would simply be inappropriate to demonstrate the same nonverbal gestures at a golf or tennis game as a football game.

Regulators, as discussed earlier, are gestures that help coordinate the flow of conversation, such as when you shrug your shoulders or wink. Head nods, eye contact/aversion, hand movements, and changes in posture are considered to be turn-taking cues in conversation. Individuals may sit back when listening but shift forward to indicate a desire to speak. Eye contact shifts frequently during a conversation to indicate listening or a desire to speak. Head nods are used as a sign of listening and often indicate that the speaker should continue speaking.

Proxemics is the study of communication through space. Space as communication was heavily studied by Edward T. Hall, 18 and he famously categorized space into four “distances. These distances represent how space is used and by whom (Figure 5.4).

Edward T. Hall’s Four Spaces

Hall’s first distance is referred to as intimate space and is often referred to as our “personal bubble.” This bubble ranges from 0 to 18 inches from the body. This space is reserved for those with whom we have close personal relationships.

The next distance is referred to as personal space and ranges from 18 inches to 4 feet. You will notice that, as the distances move further away from the body, the intimacy of interactions decreases. Personal space is used for conversations with friends or family. If you meet a friend at the local coffee shop to catch up on life, it is likely that you will sit between 18 inches and four feet from your friend.

The next distance is “social” distance, ranging from 4 feet to 12 feet. This space is meant for acquaintances.

Finally, the greatest distance is referred to as “public” distance, ranging from 12 feet to 25 feet. In an uncrowded public space, we would not likely approach a stranger any closer than 12 feet. Consider an empty movie theatre. If you enter a theatre with only one other customer, you will not likely sit in the seat directly behind, beside, or in front of this individual. In all likelihood, you would sit further than 12 feet from this individual. However, as the theatre begins to fill, individuals will be forced to sit in Hall’s distances that represent more intimate relationships. How awkward do you feel if you have to sit directly next to a stranger in a theatre?

Artifacts are items with which we adorn our bodies or which we carry with us. Artifacts include glasses, jewelry, canes, shoes, clothing, or any object associated with our body that communicates meaning. One very famous artifact that most everyone can recognize is the glasses of Harry Potter. Harry Potter’s style of glasses has taken on their own meaning. What does his style of eyewear communicate when donned by others? Clothing also stimulates meaning. Do you recall Barney Stinson’s famous line “suit up” in How I Met Your Mother? Why was it necessary to suit up? Recently, Snoop Dogg was given a star on the Hollywood Walk of Fame. Snoop Dogg was wearing a beautiful, classic camel hair overcoat. In contrast, he was wearing large bulky jewelry. What do these two types of artifacts communicate? One of the authors is a big fan. The author interpreted the classic overcoat as Snoop having excellent taste and the jewelry as strength and wealth. Together the artifacts were interpreted as power.

Chronemics, as explained by Thomas J. Bruneau, 19 is the use of time to communicate. The use of time is considered to be culturally bound, with some cultures using monochronic time and others using polychronic time. Cultures using monochronic time engage in one task at a time. Cultures using polychronic time engage in multiple tasks at the same time. This use of time involves fluidity with individuals feeling free to work on multiple tasks simultaneously rather than completing a task before moving to the next task, as in the monochronic use of time. When considering how time is used, it is necessary to consider individual preferences as well as cultural preferences. Traditionally, the U.S. is a monochronic culture along with Canada or Northern Europe. Korea is an example of a polychronic culture along with Latin America, the Arab part of the Middle East, and Sub-Saharan Africa. However, one can live in each of these cultures and express the opposite orientation toward time. One of the authors is admittedly uptight when it comes to time. She is highly monochronic. This author went to a conference in Puerto Rico, which represents a polychronic orientation toward time. Buses usually run 30 minutes late, if not longer. Time is a bit more fluid rather than incremental in polychronic cultures. Unfortunately, the author failed to take this into account and nearly missed a presentation. This resulted in stress that could have been avoided had she remembered to pay more attention to the time orientation of those around her.

Finally, olfactics generally refers to the influence of scent on perceptions. Scent can draw others in or repel them, and the same scent can have different impacts on different people. According to statistica.com, the global estimated sales value of the fragrances worldwide in 2016 was $47 billion U.S. dollars. This is in addition to $39 billion U.S. dollars in shower and bath products and another $20.5 billion in deodorants. The total spending in these categories was $106.5 billion U.S. dollars. These figures underscore the importance of “smelling good” across the globe. Consider the impact of failing to manage one’s natural scent in the workplace. Countless articles in the popular media address how to deal with a “smelly coworker.” Thus, it is crucial to be aware of one’s scent, including the ones we wear in an effort not to offend those around us. Although smelling “bad” may end a relationship or at least create distance, an attractive scent may help individuals begin a new relationship. Have you ever purchased a new scent before a first date? If so, you are aware of the power of scent to attract a mate. Although we regularly try to cover our scent, we also attempt to control the scent of our environments. The air freshener market in 2016 was valued at $1.62 billion U.S. dollars. Go to your local grocery store and investigate the number of products available to enhance environmental scents. Be prepared to spend a significant amount of time to take in the many products to keep our environments “fresh.” 20

The amount of money spent on fragrances for the body and home highlights the meaning of scent to humans. Ask yourself the following questions:

• What meaning do you associate with a floral scent vs. a spicy scent?
• When comparing men’s fragrances to women’s fragrances, what differences do you notice?
• Are there scents that immediately transport you back in time, such as the smell of honeysuckle or freshly baked cookies?

Regardless of the scent you prefer, when using scent to communicate positively with others, do not make the mistake of believing the scent you like is loved by those around you!

Physical Appearance

Although not one of the traditional categories of nonverbal communication, we really should discuss physical appearance as a nonverbal message. Whether we like it or not, our physical appearance has an impact on how people relate to us and view us. Someone’s physical appearance is often one of the first reasons people decide to interact with each other in the first place.

Dany Ivy and Sean Wahl argue that physical appearance is a very important factor in nonverbal communication:

The connection between physical appearance and nonverbal communication needs to be made for two important reasons: (1) The decisions we make to maintain or alter our physical appearance reveal a great deal about who we are, and (2) the physical appearance of other people impacts our perception of them, how we communicate with them, how approachable they are, how attractive or unattractive they are, and so on. 21

In fact, people ascribe all kinds of meanings based on their perceptions of how we physically appear to them. Everything from your height, skin tone, smile, weight, and hair (color, style, lack of, etc.) can communicate meanings to other people.

The Matching Hypothesis

One obvious area where physical appearance plays a huge part in our day-to-day lives is in our romantic relationships. Elaine Walster and her colleagues coined the “matching hypothesis” back in the 1960s. 32 , 33 The basic premise of the matching hypothesis is that the idea of “opposites attracting” really doesn’t pertain to physical attraction. When all else is equal, people are more likely to find themselves in romantic relationships with people who are perceived as similarly physically attractive.

In a classic study conducted by Shepherd and Ellis, the researchers took pictures of married couples and mixed up the images of the husbands and wives. 34 The researchers then had groups of female and male college students sort the images based on physical attraction. Not surprisingly, there was a positive relationship between the physical attractiveness of the husbands and the physical attractiveness of the wives.

Other physical appearance variables beyond just basic physical attractiveness have also been examined with regards to the matching hypothesis. A group of researchers led by Julie Carmalt found that matching also explained the dating habits of young people. 35 In their study, Carmalt et al. found that individuals who were overweight were less likely to date someone who was physically attractive.

Overall, research generally supports the matching hypothesis, but physical attractiveness is not the only variable that can impact romantic partners (e.g., socioeconomic status, education, career prospects, etc.). However, the matching hypothesis is a factor that impacts many people’s ultimate dating selection ability.

Research Spotlight

Matching behavior (or swiping right) was not based on the initiator’s physical appearance. So, people often matched with others who were physically more attractive than them. However, people only tended to respond to initiators when their physical attractiveness was similar.

Shaw Taylor, L., Fiore, A. T., Mendelsohn, G. A., & Cheshire, C. (2011). “Out of my league”: A real-world test of the matching hypothesis. Personality and Social Psychology Bulletin, 37(7), 942–954. https://doi.org/10.1177/0146167211409947

• Communication is multifaceted with the combination of verbal and nonverbal cues culminating in a richer communication experience.
• Vocal cues such as rate, pitch, and volume have an impact on whether communication is effective.
• Facial expressions and body movements enhance communication, but may detract from the effectiveness of communication.

Improving your Nonverbal Skills

In this chapter, we’ve examined a wide range of issues related to nonverbal communication. But it’s one thing to understand nonverbal communication and something completely different to communicate using nonverbal behaviors effectively. In this section, we’re going to explore some ways that you can start to improve your nonverbal skills.

The Nonverbal Mindset

When it comes to effective communication, you need to develop an appropriate mindset towards nonverbal communication. First, individuals must be aware that nonverbal communication plays a significant role in creating meaning.

Second, individuals must believe nonverbal communication is important and impactful. Awareness of nonverbal communication without the belief that it is important can result in negative outcomes. For example, students in nonverbal communication begin to learn about the importance of clothing and general appearance in creating impressions. Some students “rebel” against the idea that appearance and clothing matter stating, “people should accept me no matter what I am wearing.” While this would be ideal, the fact of the matter is that humans size up other humans using visual cues in initial interactions.

Lastly, individuals can analyze their nonverbal communication. This can be accomplished in several ways. Individuals might observe the behavior of individuals who seem to be liked by others and to whom others are socially attracted. The individual should then compare the behaviors of the “popular” person to their own behaviors. What differences exist? Does the other individual smile more, make more or less eye contact, engage in more or less touch, etc.? Based on this comparison, individuals can devise a plan for improvement or perhaps no improvement is needed!

Nonverbal Immediacy

In addition to awareness of nonverbal communication, believing that nonverbal communication is important and analyzing one’s own behavior, individuals should be aware of nonverbal immediacy. Immediacy  is defined as physical and psychological closeness. More specifically, Mehrabian defines immediacy as behaviors increasing the sensory stimulation between individuals. 36 Immediacy behaviors include being physically oriented toward another, eye contact, some touch, gesturing, vocal variety, and talking louder. Immediacy behaviors are known to be impactful in a variety of contexts.

In instructional, organizational, and social contexts, research has revealed powerful positive impacts attributable to immediacy behaviors, including influence and compliance, liking, relationship satisfaction, job satisfaction, and learning, etc. In the health care setting, the positive outcomes of nonverbally immediate interaction are well documented: patient satisfaction, 37 , 38 understanding of medical information, 39 , 40 patient perceptions of provider credibility, 41 patient perceptions of confidentiality, 42 parent recall of medical directives given by pediatricians and associated cognitive learning, 43 affect for the provider, 44 , 45 and decreased apprehension when communicating with a physician. 46 Individuals can increase their immediacy behaviors through practice!

• Voice, body movement, eye contact, and facial expression can be assessed and improved upon to become a more effective communicator.
• Successful communicators can be observed and modeled.
• Practicing nonverbal communication is no different from practicing other skills, such as playing an instrument or cooking.

Chapter Wrap-Up

In this chapter, we discussed the importance of nonverbal communication. To be an effective nonverbal communicator, it is necessary to understand that nonverbal communication conveys a tremendous amount of information. However, the meaning of nonverbal communication most often must be understood within the context of the interaction. There are very few nonverbal behaviors that can be understood outside of context.

This chapter also discusses the functions of nonverbal communication. Nonverbal communication serves many purposes and works to clarify the meaning of verbal communication. Verbal communication and nonverbal communication, in combination, increase the chances of stimulating accurate meaning in the minds of others. One without the other dilutes the effectiveness of each.

Finally, this chapter discusses the subcategories of nonverbal communication. The subcategories of nonverbal communication allow us to account for the multitude of cues sent between the sender and receiver. The human brain must account for cues resulting from eye contact, facial expressions, distance between sender and receiver, touch, sound, movement, and scent. Amazingly, the human brain processes all of these cues very quickly and with a high degree of accuracy.

“Nonverbal Communication” by Dr. Kathryn Weinland is adapted from “ Nonverbal Communication ” in Interpersonal Communication by Jason S. Wrench, Narissra M. Punyanunt-Carter, and Katherine S. Thweatt, licensed CC BY-NC-SA .

Intercultural Communication Copyright © 2023 by Kathryn Weinland is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

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Comparison of Verbal and Nonverbal Communication

Communication is an instrumental tool which facilitates effective interaction among individuals. Although it is vital in improving interpersonal relationships, most people take it for granted and fail to enhance their communication skills. It can be either verbal or nonverbal, and the type used to exchange information or ideas is influenced by various factors, including the parties involved as well as the environment. Verbal communication involves the conveyance of a message using oral or written words. Conversely, nonverbal communication uses body language to send a particular message. While verbal and nonverbal communications involve transferring and receiving information and are not connected to the brain, they are significantly different in such features as structure, miscommunication, continuousness, and distance and time.

Verbal communication develops differently in various cultures and is structured while nonverbal communication is not. Verbal communication is regulated by grammar rules to ensure that the conveyed message is clear (Wahyuni 80). This aspect of specific pattern of communication is vital since it guarantees a similar understanding of a particular message among the individuals using the same language. Conversely, nonverbal communication lacks a definite array of conveying a message. It has no guiding rules, and one can interpret the sent information according to their wish. Nevertheless, nonverbal communication has an instrumental role in supporting verbal communication to enhance meaning of sent information.

The chances of miscommunication in verbal communications are significantly lower than in nonverbal communication. Notably, every word used in verbal communication has a specific meaning, minimizing the possibility of being misinterpreted. The intended message significance is preserved even when words are translated into other languages. Conversely, there are numerous facial expressions which people can make using muscles in their faces. The lexes depend on how someone responds to a particular stimulus. Additionally, there are types of nonverbal communications whose meaning varies from one culture to another (Wahyuni 82). For instance, avoiding direct eye contact when speaking to an older person is a sign of respect in some cultures, but it can be interpreted as a person being shy. Therefore, the likelihoods of misinterpreting nonverbal communication are high, mainly when cultural background differs.

The chances of miscommunication depending on situations and places are also lower in verbal communication than in nonverbal communication. Whereas one receives immediate feedback when using verbal communication, it is impossible in nonverbal communication because it takes some time to show the emotions (Wahyuni 82). Indeed, an individual has to process the meaning of a message conveyed verbally before responding nonverbally. The tone of verbal communication minimizes the possibility of miscommunication in different situations, even when someone is playacting. However, miscommunication can be inevitable in various places, such as Asia and the United States because of varying cultures. Nevertheless, misunderstanding of nonverbal communication does not occur in all situations. Thus, verbal communication is easily influenced by social as well as cultural factors.

Distance is insignificant in verbal communication, and it takes a short period of time to convey a message, contrary to nonverbal communication. People use different means of sending information such as phone calls, letters, and chats to transmit messages. The distance does not matter even though one has to choose the medium wisely to guarantee effective communication. However, long-distance inhibits nonverbal communication, requiring individuals’ face-to-face interaction to show and receive a particular message. Additionally, it is time consuming compared to verbal communication. One can take time to receive and interpret nonverbal messages before giving appropriate feedback. Therefore, verbal communication is faster, efficient, and convenient regardless of location of involved parties.

Contrary to nonverbal communication, verbal communication has limited continuousness because it is easier for someone to interrupt. It has a starting point when one initiates communication and stops when it is terminated or interrupted. Different factors such as sound and visible movements can interrupt verbal communication. On the other hand, nonverbal communication continues without inference once it is initiated. Nonverbal cues are evident even when individuals have stopped talking. For instance, people smile or laugh after they comment on something good. Therefore, nonverbal communication can endure external elements that interfere with transmission of information.

Despite the differences between nonverbal and verbal communication, their role and usage consistency are similar. Both forms of communication involve sending and receiving messages, regardless of the medium used to transmit information. In most cases, individuals use verbal and nonverbal communication in parallel to guarantee the useful meaning of the anticipated outcomes (Bhat and Kingsley 39). Nonverbal communication has various functions such as reinforcement, regulation, accentuation, and substitution. Moreover, both verbal and nonverbal communication are not inherent because they are learned. People learn how to pronounce words, write well-structured sentences, and use their faces and other parts of the body to convey a meaningful message. Further, they have no direct connection to the brain of individuals. Undeniably, the brain only receives, processes and interprets messages, and generates appropriate feedback. Thus, verbal and nonverbal communications complement each other to enhance the meaning of conveyed messages.

In conclusion, verbal and nonverbal communication differ in structure, miscommunication, continuousness, and distance and time. Verbal communication is regulated by grammar rules, has minimum miscommunication possibilities, is not inhibited by distance, takes a short time, and is quickly interrupted, contrary to nonverbal communication. However, common features associated with verbal and nonverbal communication are that they are not inherent or directly connected to individual’s brain and involve transferring and receiving of information. Additionally, they are used in parallel in most cases, with nonverbal playing the role of reinforcement or accentuation of particular message.

Works Cited

Bhat, B. Vishnu, and Manoj Kumar Kingsley. “Effective Non-Verbal Communication.” Effective Medical Communication , edited by Subhash Chandra Parija and Balachandra V. Adkoli, Springer, 2020, pp. 39–47.

Wahyuni, Akhtim. “The Power of Verbal and Nonverbal Communication in Learning”. Proceedings of the 1St International Conference on Intellectuals’ Global Responsibility (ICIGR 2017) , vol. 125, 2018, pp. 80-83. Web.

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4.1 Principles and Functions of Nonverbal Communication

Learning objectives.

• Define nonverbal communication.
• Compare and contrast verbal communication and nonverbal communication.
• Discuss the principles of nonverbal communication.
• Provide examples of the functions of nonverbal communication.

As you’ll recall from our introductory chapter, a channel is the sensory route on which a message travels. Oral communication only relies on one channel, because spoken language is transmitted through sound and picked up by our ears. Nonverbal communication, on the other hand, can be taken in by all five of our senses. Since most of our communication relies on visual and auditory channels, those will be the focus of this chapter. But we can also receive messages and generate meaning through touch, taste, and smell. Touch is an especially powerful form of nonverbal communication that we will discuss in this chapter, but we will not get into taste and smell, which have not received as much scholarly attention in relation to nonverbal communication as the other senses.

To further define nonverbal communication, we need to distinguish between vocal and verbal aspects of communication. Verbal and nonverbal communication include both vocal and nonvocal elements, and Table 4.1 “Vocal and Nonvocal Elements of Communication” shows the relationship among vocal, nonvocal, verbal, and nonverbal aspects of communication. A vocal element of verbal communication is spoken words—for example, “Come back here.” A vocal element of nonverbal communication is paralanguage , which is the vocalized but not verbal part of a spoken message, such as speaking rate, volume, and pitch. Nonvocal elements of verbal communication include the use of unspoken symbols to convey meaning. Writing and American Sign Language (ASL) are nonvocal examples of verbal communication and are not considered nonverbal communication. Nonvocal elements of nonverbal communication include body language such as gestures, facial expressions, and eye contact. Gestures are nonvocal and nonverbal since most of them do not refer to a specific word like a written or signed symbol does.

Table 4.1 Vocal and Nonvocal Elements of Communication

Source: Adapted from Owen Hargie, Skilled Interpersonal Interaction: Research, Theory, and Practice (London: Routledge, 2011), 45.

Principles of Nonverbal Communication

Nonverbal communication has a distinct history and serves separate evolutionary functions from verbal communication. For example, nonverbal communication is primarily biologically based while verbal communication is primarily culturally based. This is evidenced by the fact that some nonverbal communication has the same meaning across cultures while no verbal communication systems share that same universal recognizability (Andersen, 1999). Nonverbal communication also evolved earlier than verbal communication and served an early and important survival function that helped humans later develop verbal communication. While some of our nonverbal communication abilities, like our sense of smell, lost strength as our verbal capacities increased, other abilities like paralanguage and movement have grown alongside verbal complexity. The fact that nonverbal communication is processed by an older part of our brain makes it more instinctual and involuntary than verbal communication.

Nonverbal Communication Conveys Important Interpersonal and Emotional Messages

You’ve probably heard that more meaning is generated from nonverbal communication than from verbal. Some studies have claimed that 90 percent of our meaning is derived from nonverbal signals, but more recent and reliable findings claim that it is closer to 65 percent (Guerrero & Floyd, 2006). We may rely more on nonverbal signals in situations where verbal and nonverbal messages conflict and in situations where emotional or relational communication is taking place (Hargie, 2011). For example, when someone asks a question and we’re not sure about the “angle” they are taking, we may hone in on nonverbal cues to fill in the meaning. For example, the question “What are you doing tonight?” could mean any number of things, but we could rely on posture, tone of voice, and eye contact to see if the person is just curious, suspicious, or hinting that they would like company for the evening. We also put more weight on nonverbal communication when determining a person’s credibility. For example, if a classmate delivers a speech in class and her verbal content seems well-researched and unbiased, but her nonverbal communication is poor (her voice is monotone, she avoids eye contact, she fidgets), she will likely not be viewed as credible. Conversely, in some situations, verbal communication might carry more meaning than nonverbal. In interactions where information exchange is the focus, at a briefing at work, for example, verbal communication likely accounts for much more of the meaning generated. Despite this exception, a key principle of nonverbal communication is that it often takes on more meaning in interpersonal and/or emotional exchanges.

About 65 percent of the meaning we derive during interactions comes from nonverbal communication.

Gideon – In Perfect Congruence – CC BY 2.0.

Nonverbal Communication Is More Involuntary than Verbal

There are some instances in which we verbally communicate involuntarily. These types of exclamations are often verbal responses to a surprising stimulus. For example, we say “owww!” when we stub our toe or scream “stop!” when we see someone heading toward danger. Involuntary nonverbal signals are much more common, and although most nonverbal communication isn’t completely involuntary, it is more below our consciousness than verbal communication and therefore more difficult to control.

The involuntary nature of much nonverbal communication makes it more difficult to control or “fake.” For example, although you can consciously smile a little and shake hands with someone when you first see them, it’s difficult to fake that you’re “happy” to meet someone. Nonverbal communication leaks out in ways that expose our underlying thoughts or feelings. Spokespeople, lawyers, or other public representatives who are the “face” of a politician, celebrity, corporation, or organization must learn to control their facial expressions and other nonverbal communication so they can effectively convey the message of their employer or client without having their personal thoughts and feelings leak through. Poker players, therapists, police officers, doctors, teachers, and actors are also in professions that often require them to have more awareness of and control over their nonverbal communication.

Have you ever tried to conceal your surprise, suppress your anger, or act joyful even when you weren’t? Most people whose careers don’t involve conscious manipulation of nonverbal signals find it difficult to control or suppress them. While we can consciously decide to stop sending verbal messages, our nonverbal communication always has the potential of generating meaning for another person. The teenager who decides to shut out his dad and not communicate with him still sends a message with his “blank” stare (still a facial expression) and lack of movement (still a gesture). In this sense, nonverbal communication is “irrepressible” (Andersen, 1999).

Nonverbal Communication Is More Ambiguous

In Chapter 3 “Verbal Communication” , we learn that the symbolic and abstract nature of language can lead to misunderstandings, but nonverbal communication is even more ambiguous. As with verbal communication, most of our nonverbal signals can be linked to multiple meanings, but unlike words, many nonverbal signals do not have any one specific meaning. If you’ve ever had someone wink at you and didn’t know why, you’ve probably experienced this uncertainty. Did they wink to express their affection for you, their pleasure with something you just did, or because you share some inside knowledge or joke?

Just as we look at context clues in a sentence or paragraph to derive meaning from a particular word, we can look for context clues in various sources of information like the physical environment, other nonverbal signals, or verbal communication to make sense of a particular nonverbal cue. Unlike verbal communication, however, nonverbal communication doesn’t have explicit rules of grammar that bring structure, order, and agreed-on patterns of usage. Instead, we implicitly learn norms of nonverbal communication, which leads to greater variance. In general, we exhibit more idiosyncrasies in our usage of nonverbal communication than we do with verbal communication, which also increases the ambiguity of nonverbal communication.

Nonverbal Communication Is More Credible

Although we can rely on verbal communication to fill in the blanks sometimes left by nonverbal expressions, we often put more trust into what people do over what they say. This is especially true in times of stress or danger when our behaviors become more instinctual and we rely on older systems of thinking and acting that evolved before our ability to speak and write (Andersen, 1999). This innateness creates intuitive feelings about the genuineness of nonverbal communication, and this genuineness relates back to our earlier discussion about the sometimes involuntary and often subconscious nature of nonverbal communication. An example of the innateness of nonverbal signals can be found in children who have been blind since birth but still exhibit the same facial expressions as other children. In short, the involuntary or subconscious nature of nonverbal communication makes it less easy to fake, which makes it seem more honest and credible. We will learn more about the role that nonverbal communication plays in deception later in this chapter.

Functions of Nonverbal Communication

A primary function of nonverbal communication is to convey meaning by reinforcing, substituting for, or contradicting verbal communication. Nonverbal communication is also used to influence others and regulate conversational flow. Perhaps even more important are the ways in which nonverbal communication functions as a central part of relational communication and identity expression.

Nonverbal Communication Conveys Meaning

Nonverbal communication conveys meaning by reinforcing, substituting for, or contradicting verbal communication. As we’ve already learned, verbal and nonverbal communication are two parts of the same system that often work side by side, helping us generate meaning. In terms of reinforcing verbal communication, gestures can help describe a space or shape that another person is unfamiliar with in ways that words alone cannot. Gestures also reinforce basic meaning—for example, pointing to the door when you tell someone to leave. Facial expressions reinforce the emotional states we convey through verbal communication. For example, smiling while telling a funny story better conveys your emotions (Hargie, 2011). Vocal variation can help us emphasize a particular part of a message, which helps reinforce a word or sentence’s meaning. For example, saying “How was your weekend?” conveys a different meaning than “How was your weekend ?”

Nonverbal communication can substitute for verbal communication in a variety of ways. Nonverbal communication can convey much meaning when verbal communication isn’t effective because of language barriers. Language barriers are present when a person hasn’t yet learned to speak or loses the ability to speak. For example, babies who have not yet developed language skills make facial expressions, at a few months old, that are similar to those of adults and therefore can generate meaning (Oster, Hegley, & Nagel, 1992). People who have developed language skills but can’t use them because they have temporarily or permanently lost them or because they are using incompatible language codes, like in some cross-cultural encounters, can still communicate nonverbally. Although it’s always a good idea to learn some of the local language when you travel, gestures such as pointing or demonstrating the size or shape of something may suffice in basic interactions.

Nonverbal communication is also useful in a quiet situation where verbal communication would be disturbing; for example, you may use a gesture to signal to a friend that you’re ready to leave the library. Crowded or loud places can also impede verbal communication and lead people to rely more on nonverbal messages. Getting a server or bartender’s attention with a hand gesture is definitely more polite than yelling, “Hey you!” Finally, there are just times when we know it’s better not to say something aloud. If you want to point out a person’s unusual outfit or signal to a friend that you think his or her date is a loser, you’re probably more likely to do that nonverbally.

Last, nonverbal communication can convey meaning by contradicting verbal communication. As we learned earlier, we often perceive nonverbal communication to be more credible than verbal communication. This is especially true when we receive mixed messages , or messages in which verbal and nonverbal signals contradict each other. For example, a person may say, “You can’t do anything right!” in a mean tone but follow that up with a wink, which could indicate the person is teasing or joking. Mixed messages lead to uncertainty and confusion on the part of receivers, which leads us to look for more information to try to determine which message is more credible. If we are unable to resolve the discrepancy, we are likely to react negatively and potentially withdraw from the interaction (Hargie, 2011). Persistent mixed messages can lead to relational distress and hurt a person’s credibility in professional settings.

We send mixed messages when our verbal and nonverbal communication contradict each other. If this woman said she was excited about seeing you, would you believe her?

Helena Peixoto – bored – CC BY-NC 2.0.

Nonverbal Communication Influences Others

Nonverbal communication can be used to influence people in a variety of ways, but the most common way is through deception. Deception is typically thought of as the intentional act of altering information to influence another person, which means that it extends beyond lying to include concealing, omitting, or exaggerating information. While verbal communication is to blame for the content of the deception, nonverbal communication partners with the language through deceptive acts to be more convincing. Since most of us intuitively believe that nonverbal communication is more credible than verbal communication, we often intentionally try to control our nonverbal communication when we are engaging in deception. Likewise, we try to evaluate other people’s nonverbal communication to determine the veracity of their messages. Students initially seem surprised when we discuss the prevalence of deception, but their surprise diminishes once they realize that deception isn’t always malevolent, mean, or hurtful. Deception obviously has negative connotations, but people engage in deception for many reasons, including to excuse our own mistakes, to be polite to others, or to influence others’ behaviors or perceptions.

The fact that deception served an important evolutionary purpose helps explain its prevalence among humans today. Species that are capable of deception have a higher survival rate. Other animals engage in nonverbal deception that helps them attract mates, hide from predators, and trap prey (Andersen, 1999). To put it bluntly, the better at deception a creature is, the more likely it is to survive. So, over time, the humans that were better liars were the ones that got their genes passed on. But the fact that lying played a part in our survival as a species doesn’t give us a license to lie.

Aside from deception, we can use nonverbal communication to “take the edge off” a critical or unpleasant message in an attempt to influence the reaction of the other person. We can also use eye contact and proximity to get someone to move or leave an area. For example, hungry diners waiting to snag a first-come-first-serve table in a crowded restaurant send messages to the people who have already eaten and paid that it’s time to go. People on competition reality television shows like Survivor and Big Brother play what they’ve come to term a “social game.” The social aspects of the game involve the manipulation of verbal and nonverbal cues to send strategic messages about oneself in an attempt to influence others. Nonverbal cues such as length of conversational turn, volume, posture, touch, eye contact, and choices of clothing and accessories can become part of a player’s social game strategy. Although reality television isn’t a reflection of real life, people still engage in competition and strategically change their communication to influence others, making it important to be aware of how we nonverbally influence others and how they may try to influence us.

Nonverbal Communication Regulates Conversational Flow

Conversational interaction has been likened to a dance, where each person has to make moves and take turns without stepping on the other’s toes. Nonverbal communication helps us regulate our conversations so we don’t end up constantly interrupting each other or waiting in awkward silences between speaker turns. Pitch, which is a part of vocalics, helps us cue others into our conversational intentions. A rising pitch typically indicates a question and a falling pitch indicates the end of a thought or the end of a conversational turn. We can also use a falling pitch to indicate closure, which can be very useful at the end of a speech to signal to the audience that you are finished, which cues the applause and prevents an awkward silence that the speaker ends up filling with “That’s it” or “Thank you.” We also signal our turn is coming to an end by stopping hand gestures and shifting our eye contact to the person who we think will speak next (Hargie, 2011). Conversely, we can “hold the floor” with nonverbal signals even when we’re not exactly sure what we’re going to say next. Repeating a hand gesture or using one or more verbal fillers can extend our turn even though we are not verbally communicating at the moment.

Nonverbal Communication Affects Relationships

To successfully relate to other people, we must possess some skill at encoding and decoding nonverbal communication. The nonverbal messages we send and receive influence our relationships in positive and negative ways and can work to bring people together or push them apart. Nonverbal communication in the form of tie signs, immediacy behaviors, and expressions of emotion are just three of many examples that illustrate how nonverbal communication affects our relationships.

Tie signs are nonverbal cues that communicate intimacy and signal the connection between two people. These relational indicators can be objects such as wedding rings or tattoos that are symbolic of another person or the relationship, actions such as sharing the same drinking glass, or touch behaviors such as hand-holding (Afifi & Johnson, 2005). Touch behaviors are the most frequently studied tie signs and can communicate much about a relationship based on the area being touched, the length of time, and the intensity of the touch. Kisses and hugs, for example, are considered tie signs, but a kiss on the cheek is different from a kiss on the mouth and a full embrace is different from a half embrace. If you consider yourself a “people watcher,” take note of the various tie signs you see people use and what they might say about the relationship.

Immediacy behaviors play a central role in bringing people together and have been identified by some scholars as the most important function of nonverbal communication (Andersen & Andersen, 2005). Immediacy behaviors are verbal and nonverbal behaviors that lessen real or perceived physical and psychological distance between communicators and include things like smiling, nodding, making eye contact, and occasionally engaging in social, polite, or professional touch (Comadena, Hunt, & Simonds, 2007). Immediacy behaviors are a good way of creating rapport, or a friendly and positive connection between people. Skilled nonverbal communicators are more likely to be able to create rapport with others due to attention-getting expressiveness, warm initial greetings, and an ability to get “in tune” with others, which conveys empathy (Riggio, 1992). These skills are important to help initiate and maintain relationships.

While verbal communication is our primary tool for solving problems and providing detailed instructions, nonverbal communication is our primary tool for communicating emotions. This makes sense when we remember that nonverbal communication emerged before verbal communication and was the channel through which we expressed anger, fear, and love for thousands of years of human history (Andersen, 1999). Touch and facial expressions are two primary ways we express emotions nonverbally. Love is a primary emotion that we express nonverbally and that forms the basis of our close relationships. Although no single facial expression for love has been identified, it is expressed through prolonged eye contact, close interpersonal distances, increased touch, and increased time spent together, among other things. Given many people’s limited emotional vocabulary, nonverbal expressions of emotion are central to our relationships.

“Getting Real”

Teachers and Immediacy Behaviors

A considerable amount of research has been done on teachers’ use of immediacy behaviors, which points to the importance of this communication concept in teaching professions (Richmond, Lane, & McCroskey, 2006). Immediacy behaviors are verbal and nonverbal behaviors that lessen real or perceived physical and psychological distance between communicators (Comadena, Hunt, & Simonds, 2007). Specific nonverbal behaviors have been found to increase or decrease perceived levels of immediacy, and such behaviors impact student learning, teacher’s evaluations, and the teacher-student relationship (Richmond, Lane, & McCroskey, 2006). Even those who do not plan on going into teaching as a career can benefit from learning about immediacy behaviors, as they can also be used productively in other interpersonal contexts such as between a manager and employee, a salesperson and a client, or a politician and constituent. Much of this research in teaching contexts has focused on the relationship between immediacy behaviors and student learning, and research consistently shows that effective use of immediacy behaviors increases learning in various contexts and at various levels. Aside from enhancing student learning, the effective use of immediacy behaviors also leads to better evaluations by students, which can have a direct impact on a teacher’s career. While student evaluations of teachers take various factors into consideration, judgments of personality may be formed, as we learned in Chapter 2 “Communication and Perception” , after only brief initial impressions. Research shows that students make character assumptions about teachers after only brief exposure to their nonverbal behaviors. Based on nonverbal cues such as frowning, head nodding, pointing, sitting, smiling, standing, strong gestures, weak gestures, and walking, students may or may not evaluate a teacher as open, attentive, confident, dominant, honest, likable, anxious, professional, supportive, or enthusiastic. The following are examples of immediacy behaviors that can be effectively used by teachers:

• Moving around the classroom during class activities, lectures, and discussions (reduces physical distance)
• Keeping the line of sight open between the teacher’s body and the students by avoiding or only briefly standing behind lecterns / computer tables or sitting behind a desk while directly interacting with students (reduces physical distance)
• Being expressive and animated with facial expressions, gestures, and voice (demonstrates enthusiasm)
• Smiling (creates a positive and open climate)
• Making frequent eye contact with students (communicates attentiveness and interest)
• Calling students by name (reduces perceived psychological distance)
• Making appropriate self-disclosures to students about personal thoughts, feelings, or experiences (reduces perceived psychological distance, creates open climate)

Teachers who are judged as less immediate are more likely to sit, touch their heads, shake instead of nod their heads, use sarcasm, avoid eye contact, and use less expressive nonverbal behaviors. Finally, immediacy behaviors affect the teacher-student relationship. Immediacy behaviors help establish rapport, which is a personal connection that increases students’ investment in the class and material, increases motivation, increases communication between teacher and student, increases liking, creates a sense of mutual respect, reduces challenging behavior by students, and reduces anxiety.

• Recall a teacher you have had that exhibited effective immediacy behaviors. Recall a teacher you have had that didn’t exhibit immediacy behaviors. Make a column for each teacher and note examples of specific behaviors of each. Discuss your list with a classmate and compare and contrast your lists.
• Think about the teachers that you listed in the previous question. Discuss how their behaviors affected your learning and your relationship.
• How much should immediacy behaviors, relative to other characteristics such as professionalism, experience, training, and content knowledge, factor into the evaluation of teachers by their students, peers, and supervisors? What, if anything, should schools do to enhance teachers’ knowledge of immediacy behaviors?

Nonverbal Communication Expresses Our Identities

Nonverbal communication expresses who we are. Our identities (the groups to which we belong, our cultures, our hobbies and interests, etc.) are conveyed nonverbally through the way we set up our living and working spaces, the clothes we wear, the way we carry ourselves, and the accents and tones of our voices. Our physical bodies give others impressions about who we are, and some of these features are more under our control than others. Height, for example, has been shown to influence how people are treated and perceived in various contexts. Our level of attractiveness also influences our identities and how people perceive us. Although we can temporarily alter our height or looks—for example, with different shoes or different color contact lenses—we can only permanently alter these features using more invasive and costly measures such as cosmetic surgery. We have more control over some other aspects of nonverbal communication in terms of how we communicate our identities. For example, the way we carry and present ourselves through posture, eye contact, and tone of voice can be altered to present ourselves as warm or distant depending on the context.

Aside from our physical body, artifacts , which are the objects and possessions that surround us, also communicate our identities. Examples of artifacts include our clothes, jewelry, and space decorations. In all the previous examples, implicit norms or explicit rules can affect how we nonverbally present ourselves. For example, in a particular workplace it may be a norm (implicit) for people in management positions to dress casually, or it may be a rule (explicit) that different levels of employees wear different uniforms or follow particular dress codes. We can also use nonverbal communication to express identity characteristics that do not match up with who we actually think we are. Through changes to nonverbal signals, a capable person can try to appear helpless, a guilty person can try to appear innocent, or an uninformed person can try to appear credible.

Key Takeaways

• Nonverbal communication is a process of generating meaning using behavior other than words. Nonverbal communication includes vocal elements, which is referred to as paralanguage and includes pitch, volume, and rate, and nonvocal elements, which are usually referred to as body language and includes gestures, facial expressions, and eye contact, among other things.
• Although verbal communication and nonverbal communication work side by side as part of a larger language system, there are some important differences between the two. They are processed by different hemispheres of the brain, nonverbal communication conveys more emotional and affective meaning than does verbal communication, nonverbal communication isn’t governed by an explicit system of rules in the same way that grammar guides verbal communication, and while verbal communication is a uniquely human ability, many creatures including plants, birds, and mammals communicate nonverbally.
• Nonverbal communication operates on the following principles: nonverbal communication typically conveys more meaning than verbal communication, nonverbal communication is more involuntary than verbal communication, nonverbal communication is often more ambiguous than verbal communication, and nonverbal communication is often more credible than verbal communication.
• Nonverbal communication serves several functions.
• Nonverbal communication affects verbal communication in that it can complement, reinforce, substitute, or contradict verbal messages.
• Nonverbal communication influences others, as it is a key component of deception and can be used to assert dominance or to engage in compliance gaining.
• Nonverbal communication regulates conversational flow, as it provides important cues that signal the beginning and end of conversational turns and facilitates the beginning and end of an interaction.
• Nonverbal communication affects relationships, as it is a primary means through which we communicate emotions, establish social bonds, and engage in relational maintenance.
• Nonverbal communication expresses our identities, as who we are is conveyed through the way we set up our living and working spaces, the clothes we wear, our personal presentation, and the tones in our voices.
• Getting integrated: To better understand nonverbal communication, try to think of an example to illustrate each of the four principles discussed in the chapter. Be integrative in your approach by including at least one example from an academic, professional, civic, and personal context.
• When someone sends you a mixed message in which the verbal and nonverbal messages contradict each other, which one do you place more meaning on? Why?
• Our personal presentation, style of dress, and surroundings such as a dorm room, apartment, car, or office send nonverbal messages about our identities. Analyze some of the nonverbal signals that your personal presentation or environment send. What do they say about who you are? Do they create the impression that you desire?

Afifi, W. A. and Michelle L. Johnson, “The Nature and Function of Tie-Signs,” in The Sourcebook of Nonverbal Measures: Going beyond Words , ed. Valerie Manusov (Mahwah, NJ: Lawrence Erlbaum, 2005): 190.

Andersen, P. A., Nonverbal Communication: Forms and Functions (Mountain View, CA: Mayfield, 1999), 17.

Andersen, P. A. and Janis F. Andersen, “Measures of Perceived Nonverbal Immediacy,” in The Sourcebook of Nonverbal Measures: Going beyond Words , ed. Valerie Manusov (Mahwah, NJ: Lawrence Erlbaum, 2005): 113–26.

Comadena, M. E., Stephen K. Hunt, and Cheri J. Simonds, “The Effects of Teacher Clarity, Nonverbal Immediacy, and Caring on Student Motivation, Affective and Cognitive Learning,” Communication Research Reports 24, no. 3 (2007): 241.

Hargie, O., Skilled Interpersonal Interaction: Research, Theory, and Practice , 5th ed. (London: Routledge, 2011), 47.

Guerrero, L. K. and Kory Floyd, Nonverbal Communication in Close Relationships (Mahwah, NJ: Lawrence Erlbaum, 2006): 2.

Oster, H., Douglas Hegley, and Linda Nagel, “Adult Judgments and Fine-Grained Analysis of Infant Facial Expressions: Testing the Validity of A Priori Coding Formulas,” Developmental Psychology 28, no. 6 (1992): 1115–31.

Richmond, V. P., Derek R. Lane, and James C. McCroskey, “Teacher Immediacy and the Teacher-Student Relationship,” in Handbook of Instructional Communication: Rhetorical and Relational Perspectives , eds. Timothy P. Mottet, Virginia P. Richmond, and James C. McCroskey (Boston, MA: Pearson, 2006), 168.

Riggio, R. E., “Social Interaction Skills and Nonverbal Behavior,” in Applications of Nonverbal Behavior Theories and Research , ed. Robert S. Feldman (Hillsdale, NJ: Lawrence Erlbaum, 1992), 12.

Communication in the Real World Copyright © 2016 by University of Minnesota is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License , except where otherwise noted.

Communication and Its Importance in Everyday Life Essay

The concept of communication is primarily about exchanging various types of information between the subjects of communication. Even at the origins of sociality, the formation of community, and interaction, like communication, played a significant role. In the modern world, technologies and, consequently, the technological development of communications have begun to play an important role. The achievement of people’s understanding of one another is in many ways a condition for the development of both society and an individual.

A person’s need for communication is determined by natural life and constant presence in society, whether a family, a team of employees, a school, or a student class. If a person were deprived of an opportunity to communicate from birth, one would never grow up as a social person, civilized and culturally developed. Simply put, communication is the interaction of people in the process of their joint activities. It is the exchange of ideas, opinions, thoughts, feelings, the exchange of information (Flanagin, 2017). Without communications, no organizational group of people can exist.

The most critical components of communication are verbal and non-verbal communication. Verbal communication is the transmission of information through spoken words and is necessary to convey information content. Non-verbal communication is a form of communication, including gestures, facial expressions, poses, eye contact, touch (Bambaeeroo, & Shokrpour, 2017). Verbal communication is the universal means of communication since when transmitting information using speech, the message’s meaning is least lost. As for non-verbal communication, the most popular non-verbal communication tools are gestures and facial expressions. Verbal communication is not always able to convey the emotional component of information, and this ability differs in different “sound” languages (Bambaeeroo & Shokrpour, 2017). Additional ways of non-verbal communication are poses, as well as touching. Such gestures can also tell much about person’s thoughts and attitude to what is happening.

Communication in itself is one of the main attributes of human activity. All means are essential: both verbal communication and non-verbal communication. Each means expresses its “share” of information, and the ability to read different “codes” helps assess the situation as a whole. Extra-verbal communication, in particular, becomes necessary when verbal mutual understanding is impossible. For example, if the interlocutors speak different languages or one of them is deaf and dumb. It is noted that a person perceives the most significant part of the information through non-verbal communication, and the least – with the help of spoken speech.

The factor of understanding plays an essential role in the conditions of interpersonal communication. In psychology, understanding is considered, first of all, as the ability to comprehend the meaning or meaning of something and a result achieved due to this. Barriers to misunderstanding arose when the information that the communicator was trying to convey was misunderstood for some reason. Misunderstanding can be caused by too quiet or too fast speech, cultural characteristics, features of a particular language. Misunderstanding can also be caused by the emotional experiences of the communication participants when one takes out negative emotions on the other. Thus, the developed skills of verbal and non-verbal communication play a huge role in a person’s life. Effective and pleasant communication is possible only if there is understanding and respect of the interlocutor.

Bambaeeroo, F., & Shokrpour, N. (2017). The impact of the teachers’ non-verbal communication on success in teaching. Journal of Advances in Medical Education & Professionalism , 5 (2), 51.

Flanagin, A. J. (2017). Online social influence and the convergence of mass and interpersonal communication. Human Communication Research , 43 (4), 450-463. Web.

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IvyPanda . (2023) 'Communication and Its Importance in Everyday Life'. 1 November.

IvyPanda . 2023. "Communication and Its Importance in Everyday Life." November 1, 2023. https://ivypanda.com/essays/communication-and-its-importance-in-everyday-life/.

1. IvyPanda . "Communication and Its Importance in Everyday Life." November 1, 2023. https://ivypanda.com/essays/communication-and-its-importance-in-everyday-life/.

Bibliography

IvyPanda . "Communication and Its Importance in Everyday Life." November 1, 2023. https://ivypanda.com/essays/communication-and-its-importance-in-everyday-life/.

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