problem solving with mindset

Problem-Solving Mindset: How to Achieve It (15 Ways)

One of the most valuable skills you can have in life is a problem-solving mindset. It means that you see challenges as opportunities to learn and grow, rather than obstacles to avoid or complain about. A problem-solving mindset helps you overcome difficulties, achieve your goals, and constantly improve yourself. By developing a problem-solving mindset, you can become more confident, creative, and resilient in any situation.A well-defined problem paves the way for targeted, effective solutions. Resist the urge to jump straight into fixing things. Invest the time upfront to truly understand what needs to be solved. Starting with the end in mind will make the path to resolution that much smoother.

Sanju Pradeepa

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Ever feel like you’re stuck in a rut with no way out? We’ve all been there. The problems life throws at us can seem insurmountable. But the truth is, you have everything you need to overcome any challenge already within you. It’s called a problem-solving mindset. Developing the ability to see problems as puzzles to solve rather than obstacles to overcome is a game changer. With the right mindset, you can achieve amazing things.

In this article, we’ll explore what having a problem-solving mindset really means and how you can cultivate one for yourself. You’ll learn proven techniques to shift your perspective, expand your creativity, and find innovative solutions to your biggest problems. We’ll look at examples of people who have used a problem-solving mindset to accomplish extraordinary feats. By the end, you’ll have the tools and inspiration to transform how you think about and approach problems in your own life.

Table of Contents

What is a problem-solving mindset.

A problem solving mindset is all about approaching challenges in a solution-focused way. Rather than feeling defeated by obstacles, you look at them as puzzles to solve. Developing this mindset takes practice, but the rewards of increased resilience, creativity and confidence make it worth the effort.

• Identify problems, not excuses. Rather than blaming external factors, look for the issues within your control. Ask yourself, “What’s really going on here and what can I do about it?”
• Focus on solutions, not problems. Once you’ve pinpointed the issue, brainstorm options to fix it. Don’t get stuck in a negative loop. Shift your mindset to answer the question, “What are some possible solutions?”
• Look for opportunities, not obstacles. Reframe the way you view problems. See them as chances to improve and learn, rather than roadblocks stopping your progress. Ask, “What’s the opportunity or lesson here?”
• Start small and build up. Don’t feel overwhelmed by big challenges. Break them into manageable steps and celebrate small wins along the way. Solving little problems builds your confidence to tackle bigger issues.

Be patient with yourself and maintain an open and curious attitude . With regular practice, you’ll get better at seeing the solutions, rather than the obstacles. You’ll become more flexible and innovative in your thinking. And you’ll discover that you have the ability to solve problems you once thought insurmountable. That’s the power of a problem-solving mindset.

Why Developing a Problem Solving Mindset Is Important

Developing a problem-solving mindset is crucial these days. Why? Because life throws curveballs at us constantly and the only way to overcome them is through creative solutions.

Having a problem-solving mindset means you view challenges as opportunities rather than obstacles. You approach them with curiosity and optimism instead of dread. This allows you to see problems from new angles and come up with innovative solutions.

Some key characteristics of a problem-solving mindset include:

• Flexibility. You’re open to different perspectives and willing to consider alternative options.
• Creativity. You think outside the box and make unexpected connections between ideas.
• Persistence. You don’t give up easily in the face of difficulties or setbacks. You continue experimenting and adjusting your approach.
• Adaptability. You accept change and are able to quickly adjust your strategies or plans to suit new situations.
• Resourcefulness. You make the most of what you have access to and find ways to overcome limitations.

Developing a problem-solving mindset takes conscious effort and practice.

The Key Characteristics of Effective Problem Solvers

To become an effective problem solver, you need to develop certain characteristics and mindsets. Here are some of the key traits shared by great problem solvers:

1. Openness to New Ideas

Effective problem solvers have an open and curious mind. They seek out new ways of looking at problems and solutions. Rather than dismissing ideas that seem “out there,” they explore various options with an open mind.

2. Flexibility

Great problem solvers are flexible in their thinking. They can see problems from multiple perspectives and are willing to adapt their approach. If one solution isn’t working, they try another. They understand that there are many paths to solving a problem.

3. Persistence

Solving complex problems often requires persistence and determination. Effective problem solvers don’t give up easily. They continue exploring options and trying new solutions until they find one that works. They see setbacks as learning opportunities rather than failures.

Why Persistence is Important: 8 Benefits & 6 Ways to Develop

4. creativity.

Innovative problem solvers think outside the box . They make unexpected connections and come up with unconventional solutions. They utilize techniques like brainstorming, mind mapping, and lateral thinking to spark new ideas.

5. Analytical Thinking

While creativity is key, problem solvers also need to be able to evaluate solutions in a logical and analytical manner. They need to be able to determine the pros and cons, costs and benefits, and potential obstacles or issues with any solution. They rely on data, evidence, and objective reasoning to make decisions.

7 Types of Critical Thinking: A Guide to Analyzing Problems

How to cultivate a problem-solving mindset.

To cultivate a problem-solving mindset, you need to develop certain habits and ways of thinking. Here are some tips to get you started:

1. Look for Opportunities to Solve Problems

The more you practice problem solving, the better you’ll get at it. Look for opportunities in your daily life to solve small problems. This could be figuring out a better way to organize your tasks at work or coming up with a solution to traffic in your neighborhood. Start with small, low-risk problems and work your way up to more complex challenges.

2. Ask Good Questions

One of the most important skills in problem solving is asking good questions. Questions help you gain a deeper understanding of the issue and uncover new perspectives. Ask open-ended questions like:

• What’s the real problem here?
• What are the underlying causes?
• Who does this impact and how?
• What has been tried before? What worked and what didn’t?

3. Do Your Research

Don’t go into problem solving blind. Do some research to gather relevant facts and data about the situation. The more you know, the better equipped you’ll be to come up with innovative solutions. Talk to people with different viewpoints and life experiences to gain new insights.

4. Brainstorm Many Options

When you start thinking of solutions, don’t settle for the first idea that comes to mind. Brainstorm many options to open up possibilities. The more choices you have, the more likely you are to discover an unconventional solution that really fits the needs of the situation. Think outside the box!

5. Evaluate and Decide

Once you have a list of possible solutions, evaluate each option objectively based on criteria like cost, time, and effectiveness. Get input from others if needed. Then make a decision and take action. Even if it’s not the perfect solution, you can make changes as you go based on feedback and results.

6. Question your beliefs

The beliefs and assumptions you hold can influence how you perceive and solve problems. Ask yourself:

• What beliefs or stereotypes do I have about this situation or the people involved?
• Are these beliefs grounded in facts or just my personal experiences?
• How might my beliefs be limiting my thinking?

Challenging your beliefs helps you see the problem with fresh eyes and identify new solutions.

The Ultimate Guide of Overcoming Self-Limiting Beliefs

7. seek different perspectives.

Get input from people with different backgrounds, experiences, and thought processes than your own. Their unique perspectives can reveal new insights and spark innovative ideas. Some ways to gain new perspectives include:

• Discuss the problem with colleagues from different departments or areas of expertise.
• Interview customers or clients to understand their needs and priorities.
• Consult experts in unrelated fields for an outside-the-box opinion.
• Crowdsource solutions from people of diverse ages, cultures, and socioeconomic backgrounds.

8. Look beyond the obvious

We tend to focus on the most conspicuous or straightforward solutions, but the best option isn’t always obvious. Try these techniques to stimulate unconventional thinking:

• Restate the problem in new ways. A new phrasing can reveal alternative solutions.
• Remove constraints and imagine an ideal scenario. Then work backwards to find realistic options.
• Make unexpected associations between the problem and unrelated concepts or objects. Look for parallels and analogies in different domains.
• Play with hypothetical scenarios to find combinations you may not logically deduce. Some of the wildest ideas can lead to innovative solutions!

With an open and curious mindset, you can overcome assumptions, gain new insights, and find unconventional solutions to your most complex problems. The key is looking at the situation in new ways and exploring all possibilities.

Mindset is Everything: Reprogram Your Thinking for Success

9. practice active listening.

To become an effective problem solver, you need to practice active listening. This means paying close attention to what others are saying and asking follow-up questions to gain a deeper understanding of the issues.

Listen without judgment

When someone is explaining a problem to you, listen with an open mind. Avoid interrupting or criticizing them. Your role is to understand their perspective and concerns, not pass judgment. Nod, make eye contact, and give verbal affirmations like “I see” or “go on” to show you’re engaged.

Ask clarifying questions

If something is unclear or you need more details, ask questions. Say something like, “Can you explain that in more detail?” or “What specifically do you mean by that?” The more information you have about the problem, the better equipped you’ll be to solve it. Ask open-ended questions to encourage the other person to elaborate on their points.

Paraphrase and summarize

Repeat back parts of what the speaker said in your own words to confirm you understood them correctly. Say something like, “It sounds like the main issues are…” or “To summarize, the key points you’re making are…” This also shows the other person you were paying attention and care about addressing their actual concerns.

10. Withhold suggestions initially

When someone first presents you with a problem, avoid immediately suggesting solutions. Your first task is to understand the issue thoroughly. If you start proposing solutions too soon, it can seem like you’re not really listening and are just waiting for your turn to talk. Get clarification, summarize the issues, and ask any follow up questions needed before offering your input on how to solve the problem.

Developing the patience and discipline to actively listen takes practice. But by listening without judgment, asking clarifying questions, paraphrasing, and withholding suggestions initially, you’ll gain valuable insight into problems and be better equipped to solve them. Active listening is a skill that will serve you well in all areas of life.

11. Ask Lots of Questions

To solve problems effectively, you need to ask lots of questions. Questioning helps you gain a deeper understanding of the issue, uncover hidden factors, and open your mind to new solutions.

Asking “why” helps you determine the root cause of the problem. Keep asking “why” until you reach the underlying reason. For example, if sales numbers are down, ask why. The answer may be that you lost a key client. Ask why you lost the client. The answer could be poor customer service. Ask why the customer service was poor. And so on. Getting to the root cause is key to finding the right solution.

Challenge Assumptions

We all have implicit assumptions and biases that influence our thinking. Challenge any assumptions you have about the problem by asking questions like:

• What if the opposite is true?
• What are we missing or ignoring?
• What do we think is impossible but perhaps isn’t?

Questioning your assumptions opens you up to new perspectives and innovative solutions.

12. Consider Different Viewpoints

Try to see the problem from multiple angles by asking:

• How do others see this problem?
• What solutions might employees, customers, or experts suggest?
• What would someone from a different industry or background recommend?

Getting input from people with diverse experiences and ways of thinking will lead to better solutions.

13. Brainstorm New Possibilities

Once you have a good understanding of the root problem, start generating new solutions by asking open-ended questions like:

• What if anything were possible, what solutions come to mind?
• What are some wild and crazy ideas, even if implausible?
• What solutions have we not yet thought of?

Don’t judge or evaluate ideas at this stage. Just let the questions spark new creative solutions. The more questions you ask, the more solutions you’ll discover. With an inquisitive mindset, you’ll be well on your way to solving any problem.

14. Document what you find

As you research, keep notes on key details, facts, statistics, examples, and advice that stand out as most relevant or interesting. Look for common themes and threads across the different resources. Organize your notes by topic or theme to get a better sense of the big picture. Refer back to your notes to recall important points as you evaluate options and determine next steps.

Doing thorough research arms you with the knowledge and understanding to develop effective solutions. You’ll gain a deeper appreciation for the complexity of the problem and be able to make more informed choices. Research also exposes you to new ideas you may not have considered. While it requires an investment of time, research is a crucial step for achieving an optimal solution.

15. Start With the End in Mind: Define the Problem Clearly

To solve a problem effectively, you need to first define it clearly. Without a concrete understanding of the issue at hand, you’ll waste time and energy grappling with a vague, nebulous challenge.

Identify the root cause

Ask probing questions to determine the underlying reason for the problem. Get specific by figuring out who is affected, what’s not working, where the breakdown is happening, when it started, and why it’s an issue. Look beyond the symptoms to find the source. The solution lies in resolving the root cause, not just alleviating surface-level pain points.

Gather objective data

Rely on facts, not opinions or assumptions. Observe the situation directly and collect information from multiple sources. Get input from people with different perspectives. Hard data and evidence will give you an accurate, unbiased view of the problem.

Define constraints and priorities

Determine any restrictions around time, money, resources, or policies that could impact your solution. Also identify what’s most important to solve—you can’t fix everything at once. Focus on high-priority issues and leave lower-priority problems for another time.

Frame the problem statement

With a clear understanding of the root cause, supporting data, and constraints, you can craft a concise problem statement. This articulates the issue in 1 or 2 sentences and serves as a guiding vision for developing solutions. Refer back to your problem statement regularly to ensure you stay on track.

Final Thought

Developing a problem-solving mindset is within your reach if you commit to continuous learning, looking at challenges from new angles, and not being afraid to fail. Start small by picking one problem each day to solve in a creative way. Build up your confidence and skills over time through practice.

While it may feel uncomfortable at first, having an adaptable and solution-focused mindset will serve you well in all areas of life. You’ll be able to navigate obstacles and setbacks with more ease and grace. And who knows, you may even start to enjoy the problem-solving process and see problems as opportunities in disguise. The problem-solving mindset is a gift that keeps on giving. Now go out there, face your challenges head on, and solve away!

Solve It!: The Mindset and Tools of Smart Problem Solvers by  Dietmar Sternad

• Creative Problem Solving as Overcoming a Misunderstanding by Maria Bagassi  and  Laura Macchi * (Department of Psychology, University of Milano-Bicocca, Milan, Italy) ,
• Mindsets: A View From Two Eras by Carol S. Dweck 1  and  David S. Yeager 2 published in National Library of Medicine ( Perspect Psychol Sci.  Author manuscript; available in PMC 2020 May 1. Published in final edited form as: Perspect Psychol Sci. 2019 May; 14(3): 481–496. )

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With regular practice, a problem solving mindset can become second nature. You’ll get better at seeing opportunities, asking the right questions, uncovering creative solutions, and taking action. And that will make you a highly valuable thinker in any organization or team.

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People with a 'growth mindset' are better problem-solving — here are 4 ways to develop one, according to experts

• People with healthy growth mindsets are often more curious and motivated to learn new things.
• Researchers from Yale-NUS College say this mindset can be developed with practice.
• Instead of expecting to simply "find" your passions, make an effort to nurture and develop them.

Problem-solving may be among the more underrated skills. Research from Yale-NUS College suggests we can improve our problem-solving skills with something called a "growth mindset."

What are growth mindsets?

People with growth mindsets see interest or a spark of curiosity as something that can be developed, explains Paul O'Keefe, an assistant professor of psychology at Yale-NUS College.

"By understanding interest is [a] thing that develops over time, maybe with interaction with getting involved with commitment, [growth mindsets] build over time and grow and become interests," O'Keefe said.

O'Keefe's team's 2021 study builds on earlier work. Its research thus far suggests that the benefits of cultivating growth mindsets are plentiful, including adaptability, innovative thinking, and problem-solving.

How to develop a growth mindset

If you went to a liberal-arts school, you may already be further along than you think, since liberal-arts education focuses on broadening students' knowledge with a foundation in a variety of disciplines. This supports the growth theory of interest from an educational standpoint.

In contrast, O'Keefe's research indicates students who believe their interests lie in limited areas are "not as inclined to see how outside areas of knowledge can be connected and integrated with their existing interests." 

1. Feed your curiosity

People with growth mindsets are often more curious and motivated to learn. When you don't know something and absolutely have to know it, chances are you consult Google. In " The Science of Interest ," O'Keefe and Judith Harackiewicz say "interest" can be sparked by a desire to fill gaps in our knowledge.

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Whether you're looking up why clouds are shaped a certain way or watching YouTube tutorials on how to play the harmonica, you're doing it because you don't know and you want to know.

2. Rethink 'finding your passion'

Have you ever noticed how influential figures talk about "finding your calling"? Well, it turns out the idea that your passion is just there, waiting for you to find it if you look hard enough, may just not be true. 

O'Keefe's research calls this idea (of a passion waiting to be found) a "fixed mindset of interests." People with fixed mindsets of interest believe their interests are already there, inherent within them, and just need to be revealed. 

Erik Weisz didn't wake up and realize he was a magician overnight; he spent years practicing and developing tricks before he became Harry Houdini. In reality, instead of finding our passions, we need to take the time and effort to nurture them.

3. Become a 't-shaped' person

Though great things can come from developing one expertise, O'Keefe stresses that the potential for innovation when you color outside the lines is tremendous.

"Once we start to expand our focus outside of our silo of say, interests, we start to understand the value of other information," O'Keefe said. "And we begin to see connections between what we know already from our own interests, and connecting it to new interests."

"One of the things they do at their organization is that they hire people who they call 'T-shaped' people." T-shaped people have a singular pillar of expertise or interest with broader interests. "They might not be experts in another area, but they certainly have some basic knowledge, some interests that are far-reaching."

4. Look at your work environment

At an organizational level, growth mindsets can be underestimated. Think of the old-school finance giant that hired the best of the best in marketing, sales, finance, etc. Those hires went on to compose tighter groups of highly specialized professionals. 

But when you hire diverse teams, "you don't get people who are all just thinking from one discipline," O'Keefe explained. "You're getting people who have been exposed to different ideas."

What's more, you can't be the "logical" person of the team who looks down on the "artsy" person in the group. People with growth mindsets value being around people they can learn from. So, the next time you're at a conference or networking event, rather than seek out the people you'd have the most in common with, branch out and talk to the person you'd never ordinarily cross paths with. Maybe you'll learn a thing or two.

Correction: September 8, 2023 — An earlier version of this story misstated the name of the college where Paul O'Keefe works. It's Yale-NUS College, not Yale-National University of Singapore.

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6 Steps To Develop A Problem-Solving Mindset That Boosts Productivity

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What is a problem-solving mindset?

• Better decision-making:  A problem-solving mindset helps managers analyze problems more effectively and generate various possible solutions. This leads to more informed decision-making , which is critical for effective leadership.
• Improved productivity:  By addressing problems proactively, managers can prevent potential obstacles from becoming major issues that impact productivity . A problem-solving mindset can help managers to anticipate and prevent problems before they occur, leading to smoother operations and higher productivity.
• Enhanced teamwork:  Encouraging a problem-solving mindset among team members fosters a culture of collaboration and encourages open communication. This can lead to stronger teamwork , as team members are more likely to work together to identify and solve problems.
• Improved morale:  When managers take a proactive approach to problem-solving, they demonstrate their commitment to their team’s success. This can improve morale and build trust and respect between managers and team members.
• Better outcomes:  Ultimately, a problem solving mindset leads to better outcomes. By effectively identifying and addressing problems, managers can improve processes, reduce costs, and enhance overall performance.
• Acknowledge the issue:   Instead of avoiding or dismissing the problem, the first step in adopting a problem-solving mindset is to embrace it. Accept the problem and commit to trying to find a solution.
• Focus on the solutions:  Shift your attention from the problem to the solution by concentrating on it. Then, work towards the result by visualizing it.
• Come up with all possible solutions:  Create a list of all potential answers, even those that appear unusual or out of the ordinary. Avoid dismissing ideas prematurely and encourage creative thinking.
• Analyze the root cause:  After coming up with a list of viable solutions. Finding the fundamental reason enables you to solve the problem and stop it from happening again.
• Take on a new perspective:  Sometimes, a new viewpoint might result in game-breakthrough solutions.  Consider looking at the problem differently, considering other people’s perspectives, or questioning your presumptions.
• Implement solutions and monitor them:    Choose the best course of action, then implement it. Keep an eye on the findings and make changes as needed. Use what you learn from the process to sharpen your problem-solving skills.

• Positive attitude:  A problem-solving manager approaches challenges with a positive and proactive mindset, focused on solutions rather than problems.
• Analytical thinking:  A problem-solving manager breaks down complex challenges into smaller, more manageable pieces and identifies the underlying causes of difficulties because of their strong analytical skills .
• Creativity:  A manager with a problem solving mindset think outside the box to solve difficulties and problems.
• Flexibility:  A manager with a problem-solving mindset can change their problem-solving strategy depending on the circumstances. They are receptive to new ideas and other viewpoints.
• Collaboration:  A manager who prioritizes problem-solving understands the value of collaboration and teamwork. They value team members’ feedback and are skilled at bringing diverse perspectives together to develop creative solutions.
• Strategic thinking:  A problem-solving manager thinks strategically , considering the long-term consequences of their decisions and solutions. They can balance short-term fixes with long-term objectives.
• Continuous improvement:  A problem-solving manager is dedicated to continuous improvement, always looking for new ways to learn and improve their problem-solving skills. They use feedback and analysis to improve their approach and achieve better results.
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• A manager listens actively to a team member’s concerns and identifies the root cause of a problem before brainstorming potential solutions.
• A manager encourages team members to collaborate and share ideas to solve a challenging problem.
• A manager takes a proactive approach to address potential obstacles, anticipating challenges and taking steps to prevent them from becoming major issues.
• A manager analyzes data and feedback to identify patterns and insights that can inform more effective problem-solving.
• A manager uses various tools and techniques, such as brainstorming , SWOT analysis, or root cause analysis, to identify and address problems.
• To inform about problem-solving, a manager seeks input and feedback from various sources, including team members, stakeholders, and subject matter experts.
• A manager encourages experimentation and risk-taking, fostering a culture of innovation and creativity.
• A manager takes ownership of problems rather than blaming others or deflecting responsibility.
• A manager is willing to admit mistakes and learn from failures rather than become defensive or dismissive.
• A manager focuses on finding solutions rather than dwelling on problems or obstacles.
• A manager can adapt and pivot as needed, being flexible and responsive to changing circumstances or new information.

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Mindset Mastery: Keys to Effective Problem-Solving

The art of problem-solving is not merely an intellectual exercise but a holistic approach that encompasses one's mindset, emotions, and behaviors. Mindset Mastery in problem-solving is the cornerstone of personal and professional success. It is the catalyst that transforms challenging situations into opportunities for growth and innovation.

This article delves into the intricate relationship between a person’s mindset and their ability to solve problems effectively. We define the problem-solving mindset as a complex fusion of resilience, open-mindedness, and the tenacious pursuit of solutions amidst adversity. At its core, a problem-solving mindset is the unwavering belief that one can navigate through problems by developing skills and strategies conducive to mastering challenges.

The Psychology of Problem-Solving

Understanding Cognitive Approaches: Cognitive approaches in problem-solving are quintessential in determining the efficacy of the solutions derived. These frameworks create a structure within which problems can be dissected and examined from various angles. Analytical thinking, which involves systematic and logical reasoning, forms the bedrock of this cognitive methodology. However, it is the amalgamation of analytical and creative thinking that truly propels problem-solving to its peak. Creative thought processes encourage the exploration of non-conventional solutions, allowing for a comprehensive and often novel resolution.

Emotional Intelligence in Problem-Solving: Within the labyrinth of problem-solving lies the critical element of emotional intelligence – the capability to identify, assess, and manage emotions. Processing emotional responses can have a profound impact on decision-making. It allows for a level-headed approach that is less prone to biases and distortions, leading to effective problem-solving . Emotional intelligence also enables individuals to communicate better and collaborate effectively, especially in group problem-solving contexts.

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Keys to Problem-Solving Mastery

Cultivating a Growth Mindset: The dichotomy of growth versus fixed mindsets has significant implications for problem-solving. Individuals with growth mindsets view challenges as stepping stones to mastery; they believe abilities can be honed with effort and perseverance. This mentality facilitates an adaptive and agile approach to problem-solving, as it fosters resilience and a willingness to engage in continuous learning.

Embracing Challenges as Opportunities: To dominate the realm of problem-solving, one must reframe challenges as opportunities for growth. This shift in perspective minimizes the fear of failure and inspires individuals to experiment with novel strategies. Such a paradigm encourages learning from failures and setbacks, which is an essential component for achieving mastery in problem-solving .

Developing Effective Problem-Solving Skills

Enhancing Critical Thinking: Critical analysis is an indispensable element of problem-solving. To strengthen this faculty, individuals must engage in targeted strategies that challenge their reasoning abilities. This may include problem-solving courses free of charge available online or systematic practice through intellectual pursuits. Sharpening critical thinking abilities complements other problem-solving skills by laying a strong foundation of logical analysis.

Creative Solution Generation: Innovation and creativity are jewels in the crown of problem-solving. They drive the generation of unique solutions that can outpace traditional methods. Encouraging out-of-the-box thinking requires cultivating an environment where brainstorming and experimentation are embraced. Techniques that push the boundaries of conventional paradigms contribute to the growth of creative proficiency.

Applying the Problem-Solving Mindset in Real-Life Scenarios

Case Studies: Analyzing real-life case studies can substantially augment one's understanding of practical problem-solving. These provide rich narratives showcasing the application of various problem-solving principals in tangible situations. By observing the mindset of individuals who have navigated complex issues successfully, one can glean insights into effective mindset strategies.

Interactive Scenarios: The true testament of having acquired a problem-solving mindset is the ability to apply it to real-world problems. Interactive scenarios, which may be found in comprehensive online courses like an online MBA course , provide a fertile ground for practicing the theories and techniques discussed in this manuscript. Engaging with these scenarios hones one's problem-solving skills, ensuring they become second nature.

Mastery in Problem-Solving: Continuous Improvement

Reflective Practices: Reflection is a catalyst for growth in problem-solving. By embedding reflective practices into one's daily routine, individuals can continuously refine their problem-solving methods. Tools such as journals, mind-maps, or reflection sessions can assist in evaluating the process and outcomes of problem-solving activities.

Lifelong Learning and Adaptability: In an ever-evolving world, adaptability is crucial. The commitment to lifelong learning ensures that one's problem-solving skills do not plateau but instead continue to advance. It is through this persistent endeavor that individuals maintain their edge in problem-solving, adapting to new challenges effectively.

Recognizing the indispensable role of mindset in effective problem-solving is the essence of true mastery. This article has traversed through various dimensions of mindset and its pivotal impact on solving problems. The journey towards enhancing problem-solving skills is both challenging and rewarding, and it is incumbent upon readers to dedicate themselves to this pursuit.

What are the most effective strategies for mastering a problem-solving mindset?

Problem-solving mindset: strategies for mastery, understanding the mindset.

To solve problems effectively, one requires a particular mindset. This mindset embraces challenges, tolerates ambiguity, and persists despite setbacks. It involves creativity and critical thinking. Cultivating this mindset is crucial for success in various aspects of life.

Strategy 1: Embrace Challenges

First, one must seek out challenges. Comfort often impedes growth. By stepping out of one’s comfort zone, one strengthens problem-solving muscles. This involves accepting complex tasks. It demands willingness to fail and learn.

Strategy 2: Develop Critical Thinking

Critical thinking is paramount. This involves questioning assumptions. It includes evaluating evidence and reasoning. One must practice breaking down arguments. Looking at situations from multiple viewpoints is essential. This broadens one's thinking horizon.

Strategy 3: Enhance Creativity

Creativity is a key problem-solving skill. Practicing brainstorming helps. So does keeping an idea journal. One can draw inspiration from diverse fields. It pays to challenge conventional wisdom. This unlocks innovative solutions.

Strategy 4: Learn from Others

Learning from peers and mentors is invaluable. Collaboration often leads to better solutions. It unites diverse skills and perspectives. One should engage in constructive debates. These exchanges sharpen one’s mind.

Strategy 5: Reflect and Adapt

Reflection is a powerful tool. After each problem, one should reflect. This involves analyzing what worked and what did not. It is important to adapt future strategies accordingly. Mastery requires continuous refinement.

Strategy 6: Develop Persistence

Persistence is crucial in developing problem-solving skills. Obstacles are inevitable. Persisting teaches resilience. One must remain focused on the end goal. This fosters a strong problem-solving mindset.

Strategy 7: Set Incremental Goals

Setting incremental goals helps. This means breaking big problems into smaller parts. It makes complex problems more manageable. Achieving these smaller milestones builds confidence. It reinforces a positive approach to challenges.

Strategy 8: Practice Regularly

Like any skill, problem-solving improves with practice. Regular exercises and challenges hone one’s abilities. There are various puzzles and logical problems available for practice. Commitment to daily practice is vital.

Mastering the problem-solving mindset comprises various strategies. It involves embracing challenges and failing forward. One sharpens critical thinking and creativity. Learning from others and collaboration enrich one's approach. Reflecting, adapting, and persisting are key. Setting incremental goals and practicing regularly are also essential. With these strategies, individuals can develop robust problem-solving capabilities.

How does mindset influence the problem-solving process?

Mindset and problem-solving, definitions matter.

Mindset shapes perception. It influences behavior. Carol Dweck explains this well. She distinguishes between fixed and growth mindsets. The former sees abilities as static. The latter views skills as malleable.

Impact on Approach

A fixed mindset limits. It avoids challenges. It fears failure. A growth mindset embraces difficulties. It perseveres through setbacks. It learns from criticism. Thus, mindset sets the stage for problem-solving.

Handling Challenges

With a fixed mindset, individuals shun complex problems. They prefer the familiar. This hinders creative solutions. In contrast, a growth mindset cultivates resilience. It encourages innovative thinking. It approaches obstacles with optimism.

Strategies and Techniques

Mindset influences strategy choice. A fixed mindset might select safe, known methods. It runs from risks. A growth mindset seeks diverse options. It considers multiple perspectives. It values the learning process.

Adaptability and Flexibility

Problem-solving requires adaptability. Fixed mindsets struggle here. They prefer predictability. Growth mindsets excel in adaptability. They pivot as needed. They reframe problems effectively.

Collaboration and Feedback

Problems often need teamwork. A fixed mindset may resist collaboration. It views aid as weakness. Conversely, a growth mindset values input. It appreciates different viewpoints. It utilizes collective intelligence.

Outcomes and Responses

Reactions to outcomes vary by mindset. A fixed mindset despairs over failure. It cannot separate effort from ability. A growth mindset learns from outcomes. It acknowledges effort. It refines approaches accordingly.

Long-term Effects

A growth mindset leads to continuous improvement. It sees problems as learning chances. It enhances lifelong skills. A fixed mindset stagnates. It avoids growth opportunities. It yields fewer personal advancements.

In sum, mindset deeply influences how we solve problems. It affects approach, adaptability, and outcomes. Cultivating a growth mindset can greatly enhance problem-solving abilities.

Can mindset mastery significantly improve my problem-solving skills?

Can mindset mastery improve problem-solving skills, understanding mindset.

Mindset shapes perception . It steers actions. Experts agree on its importance. Carol Dweck introduced mindset distinctions. She highlights fixed and growth mindsets.

Fixed vs. Growth Mindset

A fixed mindset limits possibilities. Challenges become threats. Effort seems futile. Growth mindset differs greatly. Challenges are opportunities. Effort is the path to mastery.

Mindset mastery fosters enhanced problem-solving skills. Here's how:

Persistence : Growth mindset encourages perseverance.

Resilience : Setbacks become learning experiences.

Adaptability : Flexible thinking arises.

Innovation : Creative solutions are welcomed.

Open-mindedness : Different perspectives get consideration.

Embracing Challenges

View problems as puzzles. This shift matters. It turns anxiety into curiosity.

Process Over Outcome

Focus on learning . Mastery comes from process. Outcomes improve as a result.

Feedback and Growth

Seek constructive criticism . Feedback fuels improvement. It transforms problem-solving ability.

incremental Progress

Celebrate small victories. They add up. They lead to significant improvements.

Collaborative Problem-Solving

Collaborate with others . Different viewpoints enhance solutions. Teamwork broadens thinking.

Yes, mindset mastery can improve problem-solving. It requires dedication. Change does not happen overnight. Practice fosters growth. Cultivate a growth mindset. Watch your problem-solving skills transform.

He is a content producer who specializes in blog content. He has a master's degree in business administration and he lives in the Netherlands.

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Overview of the Problem-Solving Mental Process

Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

Rachel Goldman, PhD FTOS, is a licensed psychologist, clinical assistant professor, speaker, wellness expert specializing in eating behaviors, stress management, and health behavior change.

• Identify the Problem
• Define the Problem
• Form a Strategy
• Organize Information
• Allocate Resources
• Monitor Progress
• Evaluate the Results

Frequently Asked Questions

Problem-solving is a mental process that involves discovering, analyzing, and solving problems. The ultimate goal of problem-solving is to overcome obstacles and find a solution that best resolves the issue.

The best strategy for solving a problem depends largely on the unique situation. In some cases, people are better off learning everything they can about the issue and then using factual knowledge to come up with a solution. In other instances, creativity and insight are the best options.

It is not necessary to follow problem-solving steps sequentially, It is common to skip steps or even go back through steps multiple times until the desired solution is reached.

In order to correctly solve a problem, it is often important to follow a series of steps. Researchers sometimes refer to this as the problem-solving cycle. While this cycle is portrayed sequentially, people rarely follow a rigid series of steps to find a solution.

The following steps include developing strategies and organizing knowledge.

1. Identifying the Problem

While it may seem like an obvious step, identifying the problem is not always as simple as it sounds. In some cases, people might mistakenly identify the wrong source of a problem, which will make attempts to solve it inefficient or even useless.

Some strategies that you might use to figure out the source of a problem include :

• Asking questions about the problem
• Breaking the problem down into smaller pieces
• Looking at the problem from different perspectives
• Conducting research to figure out what relationships exist between different variables

2. Defining the Problem

After the problem has been identified, it is important to fully define the problem so that it can be solved. You can define a problem by operationally defining each aspect of the problem and setting goals for what aspects of the problem you will address

At this point, you should focus on figuring out which aspects of the problems are facts and which are opinions. State the problem clearly and identify the scope of the solution.

3. Forming a Strategy

After the problem has been identified, it is time to start brainstorming potential solutions. This step usually involves generating as many ideas as possible without judging their quality. Once several possibilities have been generated, they can be evaluated and narrowed down.

The next step is to develop a strategy to solve the problem. The approach used will vary depending upon the situation and the individual's unique preferences. Common problem-solving strategies include heuristics and algorithms.

• Heuristics are mental shortcuts that are often based on solutions that have worked in the past. They can work well if the problem is similar to something you have encountered before and are often the best choice if you need a fast solution.
• Algorithms are step-by-step strategies that are guaranteed to produce a correct result. While this approach is great for accuracy, it can also consume time and resources.

Heuristics are often best used when time is of the essence, while algorithms are a better choice when a decision needs to be as accurate as possible.

4. Organizing Information

Before coming up with a solution, you need to first organize the available information. What do you know about the problem? What do you not know? The more information that is available the better prepared you will be to come up with an accurate solution.

When approaching a problem, it is important to make sure that you have all the data you need. Making a decision without adequate information can lead to biased or inaccurate results.

5. Allocating Resources

Of course, we don't always have unlimited money, time, and other resources to solve a problem. Before you begin to solve a problem, you need to determine how high priority it is.

If it is an important problem, it is probably worth allocating more resources to solving it. If, however, it is a fairly unimportant problem, then you do not want to spend too much of your available resources on coming up with a solution.

At this stage, it is important to consider all of the factors that might affect the problem at hand. This includes looking at the available resources, deadlines that need to be met, and any possible risks involved in each solution. After careful evaluation, a decision can be made about which solution to pursue.

6. Monitoring Progress

After selecting a problem-solving strategy, it is time to put the plan into action and see if it works. This step might involve trying out different solutions to see which one is the most effective.

It is also important to monitor the situation after implementing a solution to ensure that the problem has been solved and that no new problems have arisen as a result of the proposed solution.

Effective problem-solvers tend to monitor their progress as they work towards a solution. If they are not making good progress toward reaching their goal, they will reevaluate their approach or look for new strategies .

7. Evaluating the Results

After a solution has been reached, it is important to evaluate the results to determine if it is the best possible solution to the problem. This evaluation might be immediate, such as checking the results of a math problem to ensure the answer is correct, or it can be delayed, such as evaluating the success of a therapy program after several months of treatment.

Once a problem has been solved, it is important to take some time to reflect on the process that was used and evaluate the results. This will help you to improve your problem-solving skills and become more efficient at solving future problems.

A Word From Verywell​

It is important to remember that there are many different problem-solving processes with different steps, and this is just one example. Problem-solving in real-world situations requires a great deal of resourcefulness, flexibility, resilience, and continuous interaction with the environment.

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You can become a better problem solving by:

• Practicing brainstorming and coming up with multiple potential solutions to problems
• Being open-minded and considering all possible options before making a decision
• Breaking down problems into smaller, more manageable pieces
• Asking for help when needed
• Researching different problem-solving techniques and trying out new ones
• Learning from mistakes and using them as opportunities to grow

It's important to communicate openly and honestly with your partner about what's going on. Try to see things from their perspective as well as your own. Work together to find a resolution that works for both of you. Be willing to compromise and accept that there may not be a perfect solution.

Take breaks if things are getting too heated, and come back to the problem when you feel calm and collected. Don't try to fix every problem on your own—consider asking a therapist or counselor for help and insight.

If you've tried everything and there doesn't seem to be a way to fix the problem, you may have to learn to accept it. This can be difficult, but try to focus on the positive aspects of your life and remember that every situation is temporary. Don't dwell on what's going wrong—instead, think about what's going right. Find support by talking to friends or family. Seek professional help if you're having trouble coping.

Davidson JE, Sternberg RJ, editors.  The Psychology of Problem Solving .  Cambridge University Press; 2003. doi:10.1017/CBO9780511615771

Sarathy V. Real world problem-solving .  Front Hum Neurosci . 2018;12:261. Published 2018 Jun 26. doi:10.3389/fnhum.2018.00261

By Kendra Cherry, MSEd Kendra Cherry, MS, is a psychosocial rehabilitation specialist, psychology educator, and author of the "Everything Psychology Book."

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Developing a problem solving mindset

By   Carthage

August 22, 2014

Whether you are trying to improve your productivity, improve the quality of your relationships or, resolve conflict; there is one critical factor which is often overlooked – a problem solving mindset. A problem solving mindset is essential in almost every area of life. Even with the best planning and preparation, things will go wrong for you. When this happens, your problem solving mindset will enable you to find the best path forward. You will be able to achieve your objectives quicker, help others to find solutions to their problems and, reduce conflict and stress. When you have an effective problem solving mindset, you become a valuable resource for friends, family and colleagues. Even in the most pressurised of situations, you will be seen as an ally rather than a threat.

Critical aspects of a problem solving mindset

The following skills are critical aspects of a problem solving mindset. As you start to implement these skills, and improve your ability with them, you will see large improvements in the results that you achieve.

1. Responsibility

Responsibility is both a skill and an attitude. When you encounter a problem in your life, you can either bury your head in the sand or, you can choose to do something proactive about the situation. Sadly, many choose the first option but avoidance is not an effective problem solving skill . When you choose to ignore a problem; it doesn’t go away. Instead, it builds up in the background until eventually; you are forced to deal with it.

With a problem solving mindset, you know that if you do not attempt to deal with the problem; you are creating a bigger problem which, when you are eventually forced to deal with it; it will be more difficult to resolve successfully. Therefore, when you see a problem, you are eager and willing to step up and attempt to resolve the situation.

2. Emotional intelligence

When things go wrong, it is easy to lose control of your emotions. You may become angry or distraught due to things not going as expected. It is important that you feel and experience your emotions but it is just as important that you do not choose your next action based on these emotions. Your emotions are so powerful that they can influence you to take decisions and actions that you would not otherwise consider. An essential component of an effective problem solving mindset is the ability to take ownership of your emotions and then, centre yourself and regain your composure, prior to choosing your response to the situation.

Dr. Steve Peter’s excellent book ‘The Chimp Paradox: The Mind Management Program to Help You Achieve Success, Confidence, and Happiness’, will give you an excellent overview of this.

3. Goal identification

You would be amazed at how many people I have met over the years who, when faced with a problem, rush straight in to trying to solve the problem before they have decided on the outcome they desire. When you are trying to solve a problem, you must first understand the true nature of the problem . Then, you must decide what solution you would like to achieve i.e. what is the end goal of the problem solving process. If you have no idea of the outcome you are trying to achieve; you will not solve the problem, you will merely change the problem.

Once you have developed a problem solving mindset, you will realise that you need to stand back and analyse a problem before you rush in to solve it. You will then enter the problem solving phase with a clear understanding of what is wrong, what it is costing you and, what you would like to achieve as a result of your efforts. With this approach, your chances of success are greatly elevated.

You can learn more about idenitifying and setting effective goals with the Ultimate Guide to Goal Setting .

4. Descriptive and objective detail

One of the biggest obstacles to problem solving is the apportioning of blame. When you use the language of blame, others take offence and go on the defensive. They are then less likely to engage in any attempts to resolve the situation. To prevent this from happening, it is imperative that you be able to give an accurate, detailed account of what has occurred. If you are unsure of some of the details, say so. Do not try to fill the gap with assumptions as somebody is likely to offer a contrary view, thus leading to an unnecessary argument.

5. Active listening

When I first entered the working world, the term ‘active listening ’ was really taking off. However, the teaching on this area seemed to focus on the need to let the other person know that you are listening; with verbal and physical gestures e.g. nodding your head. However, I have always found that there is a simpler way to practice active listening – listen.

When you genuinely listen to people, and take an interest in what they say, this communicates itself to the person speaking. You will naturally begin to do verbal and physical gestures. You will also find that you are inclined to ask questions and reflect. When you listen actively, the speaker feels valued and appreciated thus encouraging them to be more open, trustworthy and helpful as you try to resolve the problem.

6. Probe and reflect

So, active listening is not just listening. It is listening and, supporting that listening with questions and reflections, with the purpose of gathering as much information about the problem as possible. When you are listening, you may be confused about something that you have heard or, you may wish to learn a little more about something which was mentioned. This is the ideal time to ask a question or two, so that you may probe a little further.

When you develop a problem solving mindset, you realise that there is thinking that you understand and, ensuring that you understand. You don’t settle for thinking that you understand. Instead, you use reflection to tell the speaker your understanding of what they have told you. This is important because it provides them with the opportunity to correct any misunderstandings. This ensures that you can pursue a solution based on facts rather than miscommunications.

7. Desire to find the most appropriate solution

Too often, when trying to solve a problem, people jump at the first solution that comes into their head. In my experience, the first solution is rarely the best or most appropriate solution. It is best to take a period of time to generate as many potential solutions as possible. Invite all of the relevant stakeholders to offer their thoughts. Then, together, you can evaluate each potential solution to determine which one is most likely to bring about the conclusion that you are seeking.

Effective communication skills are an essential part of a problem solving mindset. You can learn more with How To Talk So Others Will Listen .

A problem solving mindset is crucial in every walk of life. When you have a problem solving mindset you understand the difference between actually solving the problem and, merely changing the nature of the problem. When you have a problem solving mindset you have a range of skills and attributes which enable you to find the most appropriate solution to implement, in order to bring about the desired change. As you implement these skills and gain confidence in your ability to use them, you will deal with any problems that may arise, quicker and more effectively. As a consequence, you will improve the quality of the results that you achieve in all areas of your life.

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Mindset: The hidden essential for problem solving

September 16, 2022 by Jim Connolly

Much ink has been spilled over the years, regarding problem solving. The majority of which focuses on strategies and tactics. Far less attention has been given to the importance of your mindset.

Mindset is the essential foundation of problem solving. It’s the very base that will support (or collapse) any strategies or tactics you use. In short, if your mindset isn’t right, strategies and tactics are pointless.

To help redress the mindset imbalance, I’d like to share a few ideas to help you overcome your next challenge / problem.

Mindset presupposition

Part of building the most effective problem solving mindset, is to presuppose there’s an answer.

Not only an answer, but a great answer.

However, people will often only try a problem solving strategy, after failing to swiftly find the answer the need. This can lead to doubt; especially if it’s a major problem. And doubt tends to lead to circular, negative thinking. It places you in a toxic mindset, making it extremely hard to find the solution.

Here’s an example of circular, negative thinking. Imagine John has just learned he’s about to be laid-off from his job. His thinking may look something like this.

• If I don’t quickly find a new job, I’ll end up broke.
• What will happen if we can’t pay the rent?
• Well, I have some savings. That will last for a while. Maybe long enough for me to find a job.
• But what if I don’t find a new job quickly enough? (Circling back to the first point).

No matter how good John’s problem solving strategy is, that mindset will massively reduce the likelihood of a great outcome. It will simply heap increasing levels of unhelpful stress on him. This, in turn, makes it even harder for him to focus optimally on the answer he needs.

Clearly, a more effective and efficient mindset is required.

Improving your mindset for problem solving

If you’ve ever tried telling yourself to “think positive”, you’ll know it seldom, if ever, works. Especially when you’re mindset is already in a negative / stressful state. The mind is complex. It knows when you’re bullshitting yourself.

Well, it would, wouldn’t it !?!

The answer? Drop the bullshit and let the facts of your situation inspire your thinking and improve your mindset.

To demonstrate this, I’ll use John’s example again. Here are just a few real-world facts he could focus on, which would massively improve his mindset.

• Every minute of every day, people in his situation are being hired.
• There are countless examples of people like John, whose lives were enriched beyond recognition, after being forced to find a new job or career.
• We live in the era of free, global communications. This means it’s the best time ever to connect with people, who can hire him or help him get hired.
• People who’ve overcome the same problem as John, have shared their experiences all over the internet. So, he’ll be able to learn from them.
• And John will never be more than one call, one email or one meeting away from the person or company who will hire him.

You get the idea.

That type of real-world thinking is easier for your mind to accept, because it’s based on facts. And when your mind accepts a solution-focused reality, your mindset is in a highly effective state .

Now, you have the mindset foundation in place, to find and implement a problem solving strategy, successfully.

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Five Practices to Enhance Your Problem-Solving Mindset

As Steven Snyder points out in Leadership and the Art of Struggle , having a growth mindset is essential as we navigate through leadership challenges. It keeps us optimistic as well as wanting to learn more and enhance the way we do things.

Equally important is having a problem-solving mindset. There isn’t a day that goes by in which a problem doesn’t arise. Big or small, we encounter problems each and every day. We have a choice on what to do. We can:

Solving problems is what leaders do. It is what people do. We solve problems or, at least, it is what I am suggesting is a necessary life and work skill. Some are better at it than others, but it is a skill anyone can learn and enhance.

Highlighted below are five practices to enhance your problem solving mindset.

Practice 1: recognize a problem..

The first practice is awareness. Attentiveness may be stronger way to look at it. We need to wake-up to the fact a problem exists!

It is easier to recognize a problem when it is someone else’s. When it is ours, it is more challenging to see at times.

Here are some clues:

• You keep having the same conversation over and over again.
• You talk and no real change happens.
• You listen but all you hear are your own thoughts.
• Frustration is growing in your teams and organization.
• People leave or begin to check-out in effort.

There are market, culture, people, and many other clues that arise. We just need to slap ourselves to attention.

Practice 2: Turn the problem inside out.

We need to know the details of the problem. A definition of it is a starting point and then we need to define it further. Key questions requiring answers include:

• What caused the problem? Dig deep.
• What are the dimensions of the problem? Go wide.
• What happens if the problem remains unsolved? Go inside.

Understand the problem. Write it down to gain clarity. Ask why to determine the cause.

Practice 3: Turn it upside down.

We just need to look at a problem from a different angle to gain a better, more accurate perspective.

We need to talk to others. It may be team members impacted by the problem. It may be customers. It may be mentors. It may be colleagues. It may be all of these groups.

We also may need to read market information. It may include looking at other industries, too, in how they handled similar situations. We need a well-rounded perspective.

We may need to just go for a walk.

Practice 4: Take it inside.

At times, we may just need solitude. We need time to think. It may be meditation. It may be writing about it. It may be just having the time to consider the alternatives.

It is not staying wrapped in our own thoughts or taking on the problem alone. Solitude in mind does not equal solo in effort. Instead, we need the time to soak it in and get our thoughts in order. We need to center ourselves to work more effectively with the people required to solve the problem.

Practice 5: Solve it but don’t leave it.

Once we have defined a solution and moved forward, we need to put the right metrics in place to ensure it is working as intended. We need to be flexible to adjust to what the trends are communicating.

Too often, we solve and leave the problem behind. We need to ensure it stays solved or, at least, we have the right solution in place.

Adopt a Problem-Solving Mindset

Part of a having a growth mindset is having a problem-solving one, too. It is how we grow. It is how we learn. It is how we lead to build better organizations and communities.

Problem-solving requires us to evaluate, involve, decide, and deliver. We must avoid stalemate, sidestepping a problem or letting one fester.

Our responsibility as a leaders, team members, and citizens is to adopt and enhance our problem-solving mindset.

How do you develop a problem-solving mindset?

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Hi Jon – I love the steps you offered here. Thanks for the great advice. I also like to advise my clients (and anyone else who will listen) to ‘find the opportunity’ within the problem. Take the time (the step?) to reframe the problem as opportunity and, in so doing, release some mood-enhancing, mind-clearing serotonin in the brain, which paves the way for even better problem-solving. Take care, Dara

Thank you for your feedback and perspective! Re-framing is an important step to take. When a problem arises, we tend to get stuck within its own frame, rather than taking the time to shift our thinking and view. By doing this, we can open a whole new way to solve. Thanks again for adding in your insight!

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Thanks, Greg!

When it comes to problem-solving I turn to awareness, acceptance, and action.

The first step is awareness. I recognize there’s a problem and determine the nature and scope of the problem.

The second step is acceptance. Now this doesn’t mean I am accepting of the problem- what it means is I see the problem as it is. I am not trying to figure it out in this step. I see the problem without judgement or emotion- I accept the situation is what it is.

The third step is action. After I have identified the problem and see it for what it is, this is when I can consider possible solutions.

Sometimes I like to brainstorm all possible solutions- from the reasonable to the unreasonable. Brainstorming all possible solutions helps me recognize more possible options than if I try to only consider workable solutions. Once I start thinking “outside the box” often ideas come to me that I may not have initially considered.

Have a grateful day!

Great steps, Chrysta. Acceptance is a key step in developing a solution and getting to the action step. This is a great process to use in solving problems. Thanks for adding to the conversation! Jon

Great post, Jon & really sound advice on how to sort out problems. Really appreciated #5 Solve it but don’t leave it. We definitely need to measure the effectiveness of our solutions.

Had an opportunity to hear a lecture from a research psychologist this week on problem solving and he shared that if your problem is in your control, it’s effective to ask problem focused questions to better understand the issue. If it’s a more ambiguous situation, solution focused questions are most effective to explore what needs to happen next.

Your post adds another layer to my learning. Thanks!

An interesting distinction on how and when it ask questions, Alli. I can see how that can be beneficial. It sounds like it was an interesting lecture. Appreciate your insights on this. Thanks! Jon

Excellent message Jon – I especially like your point about looking at a problem from different angles. When we’re busy or feeling stressed it’s just so easy to fall into doing things the way they have always been done. We need to learn to open ourselves to possibility thinking to consider all avenues. Thanks for the inspiration!

Thanks so much for the feedback, Marquita. Appreciate it!

Here’s a problem solving exercise and structure that I’ve used for years. For myself and across teams. Promotes fast, focused collaboration. COBRA. 5 parts. C represents a concern statement. Either broght to the group or boiled down by the group. Time = 1 minute. O represents Objective statement. Time = 2 min.. B represents blocks to objective. Time = 3 min. All blocks are listed. R represents a results statement. Time = 1 min. A represents action specific task statements. Time = 3 min. Whole 5 C.O.B.R.A. part exercise takes 1+2+3+1+3 = 10 min max. Can be expanded but shouldn’t go beyond 13- 14 min. Goal is a focus action development plan that states a concern, defines an objective, lists critical block, creates a desired result statement and compiles key relevant actions. Once actions are define they can be timelines and assigned to people. Someone is appointed lead and manages thru to completion. When problems rear their heads and strike, bite them back with this fast focused exercise to develop critical team think.

This is an interesting approach, Jay. It addresses the speed concern someone raised earlier. Is COBRA used for small and large problems and challenges? It seems that some of the more strategic problems couldn’t be addressed well using this approach, unless each objective is broken into smaller Objectives.

Solid approach. Thanks for sharing it and adding to the conversation! Jon

Good post and solid thoughts, Jon, thanks!

I’m not affiliated with this site in any way, but have often referred to it for good reminders on problem-solving techniques and other tools: http://www.mindtools.com/pages/main/newMN_TMC.htm

Thanks for the resources and tools, Mike. Great info! Jon

These are five very logical steps to solve a problem, Jon. As for me, I think simple and simply treat problems as stepping stones. They’re learning experiences. They help you grow in experience and sharpen yourself. Always have the attitude; if there’s a problem, there’s a solution. It’s like a cause-effect relationship. Leader’s got to be optimistic, always. Even if something bad happens, they would say, “Okay, let’s see what we can learn from this, and what can be the positive outcomes for us (either short-term or long-term).” Problem exists only if it is accepted, otherwise ignorance is bliss. But when we recognize a problem, we open doors of opportunities for improvement, and when we solve it, we gain a tool and skill set so as to never be bothered about such problems ever again.

Agree wholeheartedly, Harleena! We need to learn from what we have resolved as well as from how the problem arose to begin with. There needs to be a learning loop so there should be another practice to encompass how to sharpen our perspective and approach next time. All great insights into problem-solving so thank you for jumping into the conversation! Jon

What a beautiful post Jon. Strategic thinking AND engaging with oneself and others, the frame you are presenting is comprehensive. I would add “speed” to this… recognizing that changes requires of us to adapt and adjust continuously. Thanks for being there! Johann

Thank you, Johann. Speed is an important element. We cannot afford to stall our efforts in solving problems. In today’s fast pace world, we will get passed by if we do not resolve in a reasonable time, which may mean spending greater effort in the process to bring it all together. Great add. Thanks! Jon

Invaluable sage wisdom here, Jon!

You’ve nailed many valid points here with excellent precision. For instance, it is imperative that we become aware of the importance of being able to solve the variety of problems we encounter on a day to day basis. One of the key elements is being grounded before the challenges arise. The only way we can go about doing that is ensuring that we are sharpening ourselves when we are not needing to have our “game face on” to tackle predicaments. There is always going to be downtime, or “a calm before the storm.” Those are the typical periods we should be assessing our mindset with honesty, focus, and awareness. The most prepared leaders are the surpassing problem solving leaders of them all. We are only ever as good as we have practiced becoming.

All great points, Deone, and thank you for your your feedback and insights! You have added some great thoughts to developing and using our problem-solving mindset. Grateful for it! Jon

Yes! And, with the research of the last 27 years about how personal responsibility works in our minds — i.e., how we avoid taking ownership for problems AND how we take ownership — we actually understand the organic mental process for turning problems into breakthroughs. It’s understandable, teachable, and can be practices and mastered.

As I mentioned directly to Steven Snyder, this research proves for me that leaders are not born rather they make themselves by the challenges they confront.

Spot on points, Christopher. I particularly like the point of how leaders are made by the challenges they confront. I do believe this is true, as it not only tests our character and skills but strengthens and expands them. Really appreciate your insight on this! Jon

A very interesting post. Thank you.

Practice number 5 got me thinking about problem solving in larger organisations. I believe some type of record needs to be made of how certain problems have been solved. When faced with commercial pressures, tight deadlines etc, people get on with it, just to get the job done. However, the processes used can sometimes be forgotten altogether once the pressures have died down.

Yes, Hiten, recording the lessons learned, the best practices, and how a problem was solved are all important things to document as well as make into teachable moments. Great advice. Thanks! Jon

Let us not re-solve problems to which solutions already exist 🙂 When we turn the problem inside out (practice 2), we may find that the problem had occurred before, and had been solved by others in the organization. We can save a lot of time by having well-documented and accessible “lessons learned” 🙂

Great point, Kumud! We should leverage whenever we can, whatever we can. It is also about focus, meaning let’s not re-solve what has already been solved. Wonderful points! Thank you. Jon

Hiten, my father-in-law is a great proponent of every organization needing a company historian. I think your recommendation falls squarely in that area. If the information is captured & shared, it can promote learning.

This is great, Jon. We’re doing a 4 graphic set + 1 video on analytical thinking next week. Your post is right on target. A key element is to examine your assumptions. Many times, your assumptions about something cause you to react in ways that may not align with what is actually going on. Viewing from alternate perspectives can help you question your assumptions and find new solutions. Another key is to identify those things you don’t know. Once you’ve identified some things you don’t know, you will likely be able to tackle the problem in a more advantageous way.

Great point, Joy. Ensuring we are making the right assumptions is an essential element to sound problem-solving. A great add. I look forward to seeing your analytical thinking series! Thank you for your insights. Jon

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6 actions to build a problem-solving mindset during uncertain times

Disruptions caused by the Covid-19 pandemic is the breeding ground for inscrutable problems of all proportions and sizes. But after assisting businesses in problem-solving for decades, McKinsey states that great problem solvers are not born but made.

Leaders who are proficient in problem solving adopt a specific mindset that is open and curious and follow a systemic process to solve even the worst deadlocks. According to McKinsey, such problem solvers are terrific under all circumstances and exhibit extraordinary brilliance even in most uncertain situations by undertaking the following six approaches .

• Being ever-curious

Organizational leaders are used to seeing a macro view of problems, trying to find patterns in exponential numbers of data points. Often, problem solving in uncertain times requires uncovering the root cause of the issue and the best way to do that is to tap into our curious self that is as inquisitive as a 4 year old, relentlessly asking questions, even if some of them appear to be rather stupid or pointless.

Curiosity drives creativity. Being overtly curious counters our natural bias in decision making and makes way for more creative and better solutions by giving us access to a broader range of information. Openly discussing potential solutions and adopting thesis/antithesis sessions immensely help in problem solving and so does embracing uncertainty.

• Tolerating ambiguity while staying humble

Contrary to general belief, problem solving is not about being able to visualize the perfect solution but about developing a tolerance for ambiguity and being ready to solve problems through the trial and error mechanism (in essence, gaining a sense of probabilities like a gambler).

The key to problem solving amid uncertainties is “epistemic humility”, which basically implies that the leader implements a probable solution with the awareness that his knowledge is incomplete and provisional and hence might need revision as and when new evidence emerges. To do this, one must challenge solutions that imply certainty. Good problem solving thus requires leaders to accept imperfection and take small steps or implement experimental solutions to reduce important uncertainties; and build new capabilities in light of new information.

• Taking a “dragonfly-eye view”

Nature has blessed dragonflies with large compound eyes that are amalgamated with innumerable lenses and photoreceptors that are sensitive to multiple wavelengths of lights. Having a dragonfly-eye view is basically an analogy of considering multiple perspectives of a problem. The aim is to see beyond the familiar patterns that our brains are trained to recognize. It widens our aperture and help us identify risks and opportunities beyond our jurisdiction.

The secret to practice this is to “anchor outside” instead of inside when looking for solutions. Business leaders might attain that by looking at the broader ecosystem, speaking with customers, suppliers or even consult people from different industries. However, when operating under tight deadlines, leaders might have to make do with a limited number of perceptions.

• Pursue “occurrent behavior”

Occurrent behavior denotes something that has actually happened at a given time and space as opposed to predicted or potential behavior. Finding solutions to complex problems is not easy and hence leaders must develop and test evidence-based hypotheses to study occurrent behavior and generate their own data.

Leaders must be ready to take risks and reach the best solution through constant experimenting. Conducting A/B tests and tracking the results, analyzing fresh data helps in generating more focused insights and reaching better solutions.

• Utilizing collective intelligence and crowd wisdom

Most companies believe that they have some of the smartest people on their team – you have to begin by throwing that assumption out of the door. You need to access the collective intelligence of not just your teams but also venture outside and tap into the wisdom of the crowd.

There are several models of crowd-sourced problem solving that company leaders can employ. It allows drawing insights from diverse experiences from a broader range of people facilitating novel and creative solutions. Such endeavors, however, are highly time-taking and might involve considerable costs and companies should be very careful when using this approach.

• Driving action through “show and tell” approach

Now this involves what some might consider theatrics, but it drives action like nothing else. Rookie problem solvers often display their analytics and logic to demonstrate their ingenuity, but veteran problem solvers lay out the problem in such a way that the solution appears to be obvious to the audience.

A visual and more experiential presentation of the problem that culminates to only one course of action is how “show and tell” approach works. The argument needs to be a balanced representation of logic and emotion, and also demonstrate the price and risks of inaction. This makes holistic acceptance of the proposed solution easier and frictionless.

Disclaimer: The views expressed in this article are those of the author and do not necessarily reflect the views of ET Edge Insights, its management, or its members

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How to Develop a Problem Solving Mindset?

What was the last problem you faced at work?

• An employee issue?
• A difficult client?
• Non-payment?
• Vendor mismanagement? 

Problems are inevitable. The question is — how do you solve these problems?

As defined by MIT , “problem-solving is the process of identifying a problem, developing possible solution paths, and taking the appropriate course of action.”

Problem-solving mindset is an important skill set for any professional especially if you are an entrepreneur, manager, or someone in the leadership team in an organization. 

Be it in life or at the workplace , a problem-solving mindset helps to keep the surrounding under control while exploring new opportunities. Here are some tips to help you develop a problem-solving mindset. 

6 steps to develop a problem-solving mindset

No business is immune to problems . If you are in a management role, you will be focusing a lot of your time in identifying and solving problems. 

Having a problem-solving mindset is the skill that will help you in the long run. Here’s how you can develop a problem-solving mindset. 

1.    Embrace the problem

The word “problem” has a negative impact on our minds. 

When someone says “ there is a problem ” the brain starts focusing more on the problem and suppresses the mind to come up with a solution . When you embrace a problem and acknowledge it as a part and parcel of life and work, you will have a more open outlook towards it. This will help you focus more on the solution instead of just brooding over the problem. 

Here is a quick tip: Every morning get up from sleep expecting to encounter problems at work. When your mind is prepared to encounter a problem, you will do better at solving it. 

2. Focus on the solution

You can spend time obsessing over what’s gone wrong or you can shift your focus on coming up with solutions. The choice is yours. 

Instead of focussing on the problem, adopt a solution-focused approach . The key principle of this approach is are based on two simple ideas: 

Here is a classic example of how Honda did away with what didn’t work for them and focused on what worked for them when they forayed into the US motorcycle market.

As quoted in HBR , “In 1958, the American motorcycle market was dominated by robust players like Harley Davidson and Honda’s bike was not able to compete with it. 

At the same time, it was found by Honda that its smaller motorcycles that were mainly used by its employees to run errands in town were gaining popularity among young buyers who wanted affordable, convenient, and independent transportation. 

Soon, Honda realized this and changed its strategy. Instead of its giant bikes, it started focusing on selling its small bikes. Thus, Honda from no presence in the US market made 63% of the market in 1959.”

3. Come up with all possible solutions

Start with listing down all the solutions that you can think of. If needed, brainstorm with your team to come up with all the possible solutions.

Let’s say, a recent employee survey revealed that your employees are dissatisfied with the leadership communication. Now, that’s a problem.

What can be the possible solutions?

When you make a list of all possible solutions, you’re in a better place to evaluate options and measure effectiveness. 

It’s a good idea to use mind mapping tools to visualize all the possible solutions, weigh their pros and cons, and make a more informed decision. 

4. Analyze the root cause

To nurture a positive mindset you need to focus more on the solution. To do so, analyze the root cause of the problem. 

Sakichi Toyoda’s 5 Why Technique initially used at Toyota is a fantastic tool to analyze the root cause. The philosophy of this technique is simple. Whenever there is a problem, ask the question ‘Why’ five times. This helps to devise a countermeasure for the problem. You then follow through it until the problem is solved and stop recurring. 

This technique works well when the problem is simple to moderate. For more critical problems, different techniques like cause and effect analysis or failure mode and effects analysis might be more suitable. 

5. Take on a new perspective

See your problems as opportunities to grow. 

If you are too bothered with a nagging issue, take a step back and try to look at it with a new perspective . Brainstorming sessions with others also help you to see things with a new perspective which you might have missed out on otherwise. 

When you see a problem with a fresh perspective, you see it as an opportunity to grow and come up with a new solution. 

6. Implement solutions and monitor them

Once you identify the problem and come up with all the possible solutions, put down all your information in one place. The more information you have, the chances for a positive outcome is better. Now, go through all the options, choose the best-suited one for the situation and set measurable goals. 

Finally, it is time to implement the solution. So, if the problem was exceeding budgets for overheads, measure and monitor if the new solution has been able to reduce it? If not, you need to relook at your solution and come up with an alternative solution. 

A problem-solving mindset is an asset to any organization. It is more than just a skill. 

A person with a problem-solving mindset sees a problem as an opportunity to grow and is motivated to find solutions, thereby focussing on growth and achieving positive results.  ___________________________________________________________________________

Adela Belin is a content marketer and blogger at Writers Per Hour . She is passionate about sharing stories with the hope to make a difference in people’s lives and contribute to their personal and professional growth. Find her on Twitter and LinkedIn .  

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7 Problem Solving Skills That Aren’t Just Buzzwords (+ Resume Example)

• Julia Mlcuchova , 
• Updated April 8, 2024 9 min read

Problem-solving skills are something everybody should include on their resume, yet only a few seem to understand what these skills actually are. If you've always felt that the term "problem-solving skills" is rather vague and wanted to know more, you've come to the right place.

In this article, we're going to explain what problem-solving skills really mean. We'll talk about what makes up good problem-solving skills and give you tips on how to get better at them. You'll also find out how to make your problem-solving abilities look more impressive to those who might want to hire you.

Sounds good, right? Curious to learn more? 

In this article we’ll show you:

• What are problem solving skills;
• Why are they important; 
• Specific problem solving skills examples;
• How to develop your problem solving skills;
• And, how to showcase them on your resume.

Table of Contents

Click on a section to skip

What are problem solving skills?

Why are problem solving skills important, the best 7 problem solving skills examples, how to develop problem solving skills, problem solving skills resume example, key takeaways: problem solving skills.

First of all, they're more than just a buzzword!

Problem-solving skills are a set of specific abilities that allow you to deal with unexpected situations in the workplace, whether it be job related or team related. 

It's a complex process that involves several “sub skills” or “sub steps,” namely:

• Recognizing and identifying the issue at hand.
• Breaking the problem down into smaller parts and analyzing how they relate to one another. 
• Creating potential solutions to the problem, evaluating them and picking the best one.  
• Applying the chosen solution and assessing its outcome. 
• Learning from the whole process to deal with future problems more effectively. 

As you can see, it's not just about solving problems that are right in front of us, but also about predicting potential issues and being prepared to deal with them before they arise.  

Despite what you may believe, problem-solving skills aren't just for managers . 

Think about it this way: Why do employers hire employees in the first place? To solve problems for them!

And, as we all know, problems don't discriminate. In other words, it doesn't matter whether you're just an intern, an entry-level professional, or a seasoned veteran, you'll constantly face some kind of challenges. And the only difference is in how complex they will get.

This is also reflected in the way employers assess suitability of potential job candidates. 

In fact, research shows that the ability to deal with unexpected complications is prioritized by an overwhelming 60% of employers across all industries, making it one of the most compelling skills on your resume.

So, regardless of your job description or your career level, you're always expected to find solutions for problems, either independently or as a part of a team. 

And that's precisely what makes problem-solving skills so invaluable and universal ! 

Wondering how good is your resume?

Find out with our AI Resume Checker! Just upload your resume and see what can be improved.

As we've said before, problem-solving isn't really just one single skill. 

Instead, your ability to handle workplace issues with composure depends on several different “sub-skills”. 

So, which specific skills make an employee desirable even for the most demanding of recruiters? 

In no particular order, you should focus on these 7 skills : 

• Analytical skills
• Research skills
• Critical thinking 
• Decision-making
• Collaboration
• Having a growth mindset

Let's have a look at each of them in greater detail!

#1 Analytical skills

Firstly, to truly understand complex problems, you need to break them down into more manageable parts . Then, you observe them closely and ask yourself: “ Which parts work and which don't,” How do these parts contribute to the problem as a whole,” and "What exactly needs to be fixed?” In other words, you gather data , you study it, and compare it - all to pinpoint the cause of the issue as closely as possible.

#2 Research skills

Another priceless tool is your research skills (sometimes relying on just one source of information isn't enough). Besides, to make a truly informed decision , you'll have to dig a little deeper. Being a good researcher means looking for potential solutions to a problem in a wider context. For example: going through team reports, customer feedback, quarterly sales or current market trends.  

#3 Critical thinking

Every employer wants to hire people who can think critically. Yet, the ability to evaluate situations objectively and from different perspectives , is actually pretty hard to come by. But as long as you stay open-minded, inquisitive, and with a healthy dose of skepticism, you'll be able to assess situations based on facts and evidence more successfully. Plus, critical thinking comes in especially handy when you need to examine your own actions and processes. 

 #4 Creativity

Instead of following the old established processes that don't work anymore, you should feel comfortable thinking outside the box. The thing is, problems have a nasty habit of popping up unexpectedly and rapidly. And sometimes, you have to get creative in order to solve them fast. Especially those that have no precedence. But this requires a blend of intuition, industry knowledge, and quick thinking - a truly rare combination. 

#5 Decision-making

The analysis, research, and brainstorming are done. Now, you need to look at the possible solutions, and make the final decision (informed, of course). And not only that, you also have to stand by it ! Because once the train gets moving, there's no room for second guessing. Also, keep in mind that you need to be prepared to take responsibility for all decisions you make. That's no small feat! 

#6 Collaboration

Not every problem you encounter can be solved by yourself alone. And this is especially true when it comes to complex projects. So, being able to actively listen to your colleagues, take their ideas into account, and being respectful of their opinions enables you to solve problems together. Because every individual can offer a unique perspective and skill set. Yes, democracy is hard, but at the end of the day, it's teamwork that makes the corporate world go round. 

#7 Having a growth mindset

Let's be honest, no one wants their work to be riddled with problems. But facing constant challenges and changes is inevitable. And that can be scary! However, when you're able to see these situations as opportunities to grow instead of issues that hold you back, your problem solving skills reach new heights. And the employers know that too!

Now that we've shown you the value problem-solving skills can add to your resume, let's ask the all-important question: “How can I learn them?”

Well…you can't. At least not in the traditional sense of the word. 

Let us explain: Since problem-solving skills fall under the umbrella of soft skills , they can't be taught through formal education, unlike computer skills for example. There's no university course that you can take and graduate as a professional problem solver. 

But, just like other interpersonal skills, they can be nurtured and refined over time through practice and experience. 

Unfortunately, there's no one-size-fits-all approach, but the following tips can offer you inspiration on how to improve your problem solving skills:

• Cultivate a growth mindset. Remember what we've said before? Your attitude towards obstacles is the first step to unlocking your problem-solving potential. 
• Gain further knowledge in your specialized field. Secondly, it's a good idea to delve a little deeper into your chosen profession. Because the more you read on a subject, the easier it becomes to spot certain patterns and relations.  
• Start with small steps. Don't attack the big questions straight away — you'll only set yourself up for failure. Instead, start with more straightforward tasks and work your way up to more complex problems. 
• Break problems down into more digestible pieces. Complex issues are made up of smaller problems. And those can be further divided into even smaller problems, and so on. Until you're left with only the basics. 
• Don't settle for a single solution. Instead, keep on exploring other possible answers.
• Accept failure as a part of the learning process. Finally, don't let your failures discourage you. After all, you're bound to misstep a couple of times before you find your footing. Just keep on practicing. 

How to improve problem solving skills with online courses

While it’s true that formal education won’t turn you into a master problem solver, you can still hone your skills with courses and certifications offered by online learning platforms :

• Analytical skills. You can sharpen your analytical skills with Data Analytics Basics for Everyone from IBM provided by edX (Free); or Decision Making and Analytical Thinking: Fortune 500 provided by Udemy (＄21,74).
• Creativity. And, to unlock your inner creative mind, you can try Creative Thinking: Techniques and Tools for Success from the Imperial College London provided by Coursera (Free).
• Critical thinking. Try Introduction to Logic and Critical Thinking Specialization from Duke University provided by Coursera (Free); or Logical and Critical Thinking offered by The University of Auckland via FutureLearn.  
• Decision-making. Or, you can learn how to become more confident when it's time to make a decision with Decision-Making Strategies and Executive Decision-Making both offered by LinkedIn Learning (1 month free trial).
• Communication skills . Lastly, to improve your collaborative skills, check out Communicating for Influence and Impact online at University of Cambridge. 

The fact that everybody and their grandmothers put “ problem-solving skills ” on their CVs has turned the phrase into a cliche. 

But there's a way to incorporate these skills into your resume without sounding pretentious and empty. Below, we've prepared a mock-up resume that manages to do just that.

FYI, if you like this design, you can use the template to create your very own resume. Just click the red button and fill in your information (or let the AI do it for you).

Problem solving skills on resume example

This resume was written by our experienced resume writers specifically for this profession.

Why this example works?

• Firstly, the job description itself is neatly organized into bullet points .  
• Instead of simply listing soft skills in a skills section , you can incorporate them into the description of your work experience entry.  
• Also, the language here isn't vague . This resume puts each problem-solving skill into a real-life context by detailing specific situations and obstacles. 
• And, to highlight the impact of each skill on your previous job position, we recommend quantifying your results whenever possible. 
• Finally, starting each bullet point with an action verb (in bold) makes you look more dynamic and proactive.

To sum it all up, problem-solving skills continue gaining popularity among employers and employees alike. And for a good reason!

Because of them, you can overcome any obstacles that stand in the way of your professional life more efficiently and systematically. 

In essence, problem-solving skills refer to the ability to recognize a challenge, identify its root cause, think of possible solutions , and then implement the most effective one. 

Believing that these skills are all the same would be a serious misconception. In reality, this term encompasses a variety of different abilities , including:

In short, understanding, developing, and showcasing these skills, can greatly boost your chances at getting noticed by the hiring managers. So, don't hesitate and start working on your problem-solving skills right now!

Julia has recently joined Kickresume as a career writer. From helping people with their English to get admitted to the uni of their dreams to advising them on how to succeed in the job market. It would seem that her career is on a steadfast trajectory. Julia holds a degree in Anglophone studies from Metropolitan University in Prague, where she also resides. Apart from creative writing and languages, she takes a keen interest in literature and theatre.

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HotPMO News -Find out what’s happening in our business, and in the world of PMO

• January 28, 2024

In the fast-paced world of Project Management Offices (PMOs), effective problem-solving is a key skill that PMO Analysts and PMO Managers must master. From aligning projects with strategic objectives to ensuring smooth operational workflows, problem-solving skills are used daily in the PMOs, in projects, and when managing portfolios. In this post, we’ll explore why it’s a critical skill for PMO managers and analysts and discuss some effective techniques and mindsets that can enhance your problem-solving capabilities.

Why Problem-Solving Matters in PMO

Problem-solving in PMO goes beyond fixing immediate issues; it’s about identifying and addressing the root causes of challenges to prevent recurrence and drive continuous improvement. In a strategic sense, it ensures that projects align with the organization’s broader goals, enabling better resource allocation and risk management. And when it comes to running and operating the PMO, problem-solving skills are used to refine methodologies, improve team dynamics, and swiftly adapt to changes – crucial in today’s dynamic project and agile environments.

Four Effective Techniques for PMO Problem-Solving

Here are four of our favourite, road-tested techniques for solving problems in the PMO. Too much reading? Scroll to the bottom of the page, and we have a handy video digest for you!

1: The STOP Method

Quick and efficient, the STOP method stands for:

• Stop : Don’t react impulsively. Pause and assess the situation.
• Think : Consider the problem and potential causes briefly.
• Options : Brainstorm possible solutions quickly.
• Proceed : Choose the most suitable option and act on it.

The STOP method is perfect for immediate response to unforeseen challenges in project management.

2: The A3 Process

Originating from Lean methodology, the A3 process is a structured approach to problem-solving. It involves:

• Defining the problem and the current situation.
• Setting realistic goals.
• Performing root cause analysis.
• Developing countermeasures.
• Implementing a plan and following up. A3 encourages a thorough examination of problems and fosters a systematic approach to solving them.

Learn more about A3 Analysis here: https://www.hotpmo.com/management-models/a3-analysis-a-powerful-problem-solving-tool-for-pmo-managers/ 

3: Fishbone Diagram (Ishikawa Diagram) :

• This technique, developed by Kaoru Ishikawa, helps identify a problem’s root causes. It visually maps out the various causes leading to an effect (the problem) and categorizes them, often into factors like People, Processes, Policies, and Environment.
• It’s particularly useful for complex problems where multiple contributing factors must be understood and addressed.

4: Empathy Mapping :

• Empathy Mapping is a tool for gaining insight into stakeholders or customers. It involves creating a visual map articulating what a specific group or individual thinks, feels, sees, and does. This understanding can lead to better problem-solving by aligning solutions more closely with stakeholder needs and experiences.
• It’s particularly useful in PMO for understanding the perspectives of project stakeholders, ensuring that solutions are not just technically sound but also empathically aligned with user needs and expectations.

5: Thinking Hats

Created by Edward de Bono, the Thinking Hat technique is great for helping everyone see a problem from the same perspective. It is also a great way of avoiding time lost in conflict. The thinking hat approach encourages everyone in the problem-solving team to wear different perspectives or hats one after the other. This method is particularly effective in group discussions and brainstorming sessions, allowing team members to shift their thinking and consider issues from multiple angles.

• White Hat : Focuses on data and facts. Used for objective analysis and neutral information gathering.
• Red Hat : This hat represents feelings, intuition, and emotions. It encourages the expression of emotions and gut reactions without justification.
• Black Hat : Concerned with caution and risk assessment. It helps identify potential barriers, weaknesses, or risks in a plan or decision.
• Yellow Hat : This hat symbolizes optimism and the exploration of positives. It is used to identify benefits and value in ideas and situations.
• Green Hat : This hat stands for creativity and new ideas. It encourages thinking outside the box and seeking alternative solutions.
• Blue Hat : Represents process control and organization. Used for managing the thinking process, summarizing insights, and outlining next steps.

Cultivating a Problem-Solving Mindset

Understanding the problem-solving mindset.

Solving problems is more than a skill; it’s a way of thinking that enables individuals to approach challenges with confidence, creativity, and efficiency. This mindset is characterized by a proactive approach, where problems are seen as opportunities to improve and innovate rather than mere obstacles to overcome. It involves thinking ahead, anticipating potential issues, and being prepared with strategies to mitigate them. In the dynamic environment of PMO, where projects are complex and ever-changing, such a mindset is invaluable.

The Importance of a Problem-Solving Mindset in PMO

The importance of a problem-solving mindset cannot be overstated in PMO roles. It’s essential for aligning projects with strategic goals, ensuring efficient execution, and adapting to new challenges. This mindset allows PMO professionals to break down complex problems into manageable components, assess them logically, and devise effective solutions. It’s not just about finding any solution but about finding the right one that aligns with the project’s objectives and the organization’s strategic direction.

Characteristics of a Problem-Solving Mindset

Those with a problem-solving mindset tend to be adaptable, resilient, and open-minded. They view challenges through a lens of curiosity, asking questions to understand the problem deeply before jumping to solutions. They are collaborative, recognizing that diverse perspectives can lead to more innovative solutions. Critical thinking is a cornerstone of this mindset; it involves evaluating situations objectively, questioning assumptions, and considering various solutions before deciding. Additionally, a problem-solving mindset is marked by a focus on continuous learning and development, understanding that skills and strategies must evolve to meet the changing demands of the project management landscape.

Nurturing Your Problem-Solving Mindset

Developing a problem-solving mindset is a journey of personal and professional growth. It starts with a willingness to embrace challenges and a commitment to continuous learning. This means staying updated with new PMO methodologies, learning from successes and setbacks and being open to feedback. It also involves cultivating resilience so that when faced with challenges, you can recover quickly and maintain a positive, solution-focused attitude. Mindfulness and stress management techniques can help maintain clarity of thought, especially in high-pressure situations. Finally, nurturing a problem-solving mindset involves embracing collaboration and empathy and understanding that effective solutions often come from understanding the needs and perspectives of all stakeholders involved.

Solving PMO problems at PMO HotHouse

PMO Hothouse is a monthly magazine show we deliver in partnership with the House of PMO team. In January 2024, we discussed problem-solving in the PMO – and we recorded it for you! Check it out below:

Problem-solving is a skill that can be developed and refined over time. It’s about more than just techniques; it’s about cultivating a mindset that embraces challenges as opportunities for growth. For PMO analysts and managers alike, mastering this skill means driving project success and contributing to their organization’s strategic achievements. For PMO Administrators, this is an essential skill you will need to hone if you are pursuing a promotion to Analyst in the future. Here are your homework tasks:

• The STOP method is quick to master and can be used in problem-solving, from negotiating with angry toddlers in the home environment to getting key projects back on track at work. Learn the STOP technique and practice it in everyday problem-solving challenges. Practice until it becomes second nature.
• Expand your problem-solving toolbox with other techniques from the list above.
• Nurture your problem-solving mindset, recognize when to shift mentally, and bring your problem-solving strengths to the foreground.

Remember, in the world of PMO, every problem is an opportunity to demonstrate your expertise, adaptability, and value. Enhancing your problem-solving skills and mindset makes you a key asset in any project management scenario.

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21 Mental Shifts to Boost Problem-Solving Skills and Become More Strategic

Posted: February 10, 2024 | Last updated: February 10, 2024

Discover transformative mental shifts to supercharge your problem-solving skills. From embracing uncertainty to the power of daydreaming, prepare to change the way you tackle challenges forever!

Embrace Uncertainty

Accept that not all answers are immediately clear. Uncertainty can be a powerful motivator rather than a source of stress. By embracing the unknown, we open ourselves up to a broader range of possibilities and solutions.

Seek Diverse Perspectives

Look beyond your own experiences. Different perspectives can provide unique insights and spark innovative solutions. Engaging with people from various backgrounds allows you to see problems through a new lens and discover paths you might not have considered.

Simplify the Complex

Break down big problems into smaller, manageable parts. When faced with a complex issue, deconstruct it to understand its fundamental components. This approach makes the problem less daunting and easier to tackle, leading to clearer, more effective solutions.

Adopt a Growth Mindset

Believe in your ability to learn and grow. A growth mindset encourages resilience and the pursuit of knowledge. Challenges are just undiscovered opportunities with potential for personal and professional development.

Question Assumptions

Challenge the status quo. The barriers to solving a problem are often based on outdated or incorrect assumptions. By questioning the basis of your thinking, you can uncover new paths and innovative solutions.

Think in Reverse

Start with the desired outcome and work backward. This reverse-engineering approach forces you to think differently and can reveal insights you might have missed when approaching the problem linearly.

Embrace Failure as a Teacher

Learn from mistakes and change your perspective. Nobody likes to fail, but each failure provides valuable lessons that can guide future decisions and strategies. Failure isn’t the end but the beginning of understanding.

Harness the Power of Daydreaming

Let your mind wander. Sometimes, the best ideas come when you’re not actively trying to solve a problem. Allowing your mind to drift can lead to creative breakthroughs and unexpected solutions.

Practice Empathy

Understand others’ perspectives and needs. By putting yourself in someone else’s shoes, you can gain insights into the emotional and practical aspects of a problem, leading to more compassionate and effective solutions.

Set Clear Goals

Define what success looks like. Clear goals provide direction and focus, making identifying the steps needed to solve a problem easier. They also help measure progress and keep you motivated.

Stay Curious

Ask questions and seek knowledge. A curious mind is always looking for new information and ideas, which can lead to innovative problem-solving strategies. Curiosity is the engine of achievement.

Use Analogies

Draw parallels from different areas. Analogies can help clarify complex problems by relating them to something more familiar. This can simplify the problem-solving process and spark creative solutions.

Focus on the Process, Not Just the Outcome

Enjoy the journey of problem-solving. Focusing too much on the end result can lead to frustration and missed opportunities. By valuing the process, you can learn and adapt as you go, leading to more sustainable solutions.

Prioritize Effectively

Set deadlines for achieving your goals. Know what matters most. Not all aspects of a problem are equally important. By prioritizing the key factors, you can allocate your time and resources more effectively and achieve better results.

Build Resilience

Give yourself time to recover, then bounce back from setbacks. Resilience is crucial for problem-solving, as it allows you to keep going despite challenges and failures. Resilience turns problems into opportunities.

Cultivate Patience

Give solutions time to unfold. Sometimes, the best solutions emerge over time, and immediate answers aren’t always the best. Patience allows you to thoroughly explore options and make more considered decisions.

Practice Reflection

Don’t overlook the power of self-reflection. Take time to think about what you’ve learned. Reflecting on your experiences and the outcomes of your problem-solving efforts can provide valuable insights and improve future strategies.

Encourage Collaboration

Work with others to find solutions and share goals. Collaborating with a team can bring in a range of skills and perspectives that enhance the problem-solving process and lead to more effective solutions.

Visualize Success

Imagine the desired outcome. Visualization can be a powerful motivator to enhance your performance and guide your actions toward achieving your goals. Focusing on the end result in your mind’s eye can make it a reality.

Adapt and Evolve

Be willing to change your approach. The most effective problem-solvers are flexible and open to new methods and ideas. Adapting your strategy in response to new information or challenges can lead to better solutions.

Maintain a Positive Attitude

Stay optimistic and focused. A positive outlook can keep you motivated and open to new ideas. An optimistic mindset can also make the problem-solving process more enjoyable and less daunting.

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Make Decisions with a VC Mindset

• Ilya A. Strebulaev

Venture capitalists’ unique approach to investment and innovation has played a pivotal role in launching one-fifth of the largest U.S. public companies. And three-quarters of the largest U.S. companies founded in the past 50 years would not have existed or achieved their current scale without VC support.

The question is, Why? What makes venture firms so good at finding start-ups that go on to achieve tremendous success? What skills do they have that experienced, networked, and powerful large corporations lack?

The authors’ research reveals that the venture mindset is characterized by several principles: the individual over the group, disagreement over consensus, exceptions over dogma, and agility over bureaucracy. This article offers guidance to traditional firms in using the VC mindset to spur innovation.

The key is to embrace risk, disagreement, and agility.

Idea in Brief

The opportunity.

Venture capitalists’ unique approach to investment and innovation has played a pivotal role in launching one-fifth of the largest U.S. public companies, demonstrating the power of the venture mindset.

The Challenge

Traditional companies often struggle to replicate the success of venture firms because of their aversion to risk and failure and their preference for consensus and stability.

The Solution

When faced with market changes or disruptive technology, big companies should adopt the venture mindset, prioritizing the individual over the group, disagreement over consensus, exceptions over dogma, and agility over bureaucracy.

Venture investors are the hidden hand behind the most innovative companies surrounding us. According to research conducted by one of us (Ilya), venture capitalists were causally responsible for the launch of one-fifth of the 300 largest U.S. public companies in existence today. They have played an essential role in unlocking the power of the internet, the mobile revolution, and now artificial intelligence in all its forms. Apple, Google, Moderna, Netflix, Airbnb, OpenAI, Salesforce, Tesla, Uber, and Zoom—these firms disrupted entire industries despite initially having fewer resources and less support and experience than their mature, successful, cash-rich competitors. All these businesses could theoretically have emerged from within an established company—but they didn’t. Instead, they were financed and shaped by VCs. Indeed, we estimate that three-quarters of the largest U.S. companies founded in the past 50 years would not have existed or achieved their current scale without VC support.

• IS Ilya A. Strebulaev is the David S. Lobel Professor of Private Equity and a professor of finance at the Stanford Graduate School of Business. He is also the founder of the Stanford GSB Venture Capital Initiative and a research associate at the National Bureau of Economic Research.
• AD Alex Dang is a venture builder and a digital strategy adviser. He was a partner at McKinsey and EY and launched numerous businesses at Amazon.

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Student spotlight: Zoe Weinstein explores the problem-solving power of data science

Zoe Weinstein x’25 grew up on the outskirts of Silicon Valley, but her fascination with data science and technology didn’t emerge until she arrived in Wisconsin. And her decision to come to Madison in the first place was based on a fortuitous visit to another Midwest city, during which she learned some good news.

“I happened to find out I got into UW-Madison when I was visiting Chicago, and my mom asked me, ‘do you want to go drive up and check it out?’” Weinstein recalled. “When I got here, I absolutely fell in love with it—the city, the people, the campus. I knew I wanted to be here, even without looking at specific programs very thoroughly at first.”

But once she dove into possible majors, she discovered that UW-Madison had outstanding programs in two of her academic interests: data science and sociology. She decided to double major. Now a junior, Weinstein has embraced data science as more than just a major: she is on the executive board of DotData , the data science student club at UW-Madison, and has secured data-centric internships through the summer and fall.

Discovering data science

Weinstein hadn’t taken much interest in technology prior to college, but she knew she enjoyed and excelled at math. Even so, she was (at the time) unfamiliar with the formal discipline of data science.

“When I came here and found data science, it was something I had never heard of before,” she said. The Data Science major , established in 2020 within the Department of Statistics, teaches students how to apply computational and mathematical skills to data-centric problems in a variety of fields. Now three years into her studies, Weinstein said she particularly enjoys “ the problem-solving behind working with data and coding.”

According to Weinstein, becoming adept at coding in Python has been especially rewarding and useful.

“I never felt like I was great at learning new languages like Spanish in high school, but learning Python just felt so natural to me. The code read like English in my mind, and it helped me solve real problems.” -Zoe Weinstein

Weinstein highlighted a few memorable courses and instructors that have shaped her experience at UW-Madison. She said COMP SCI 220, Data Science Programming I, helped her grasp the foundations of coding for data scientists, especially in Python. Meanwhile, LIS 440, Navigating the Data Revolution, got Weinstein “super interested in data ethics and the almost philosophical side of data, she said.”

In addition, Weinstein said, Introduction to Artificial Intelligence (AI), COMP SCI 540, which she is taking this spring, is “absolutely one of my favorite classes.” Taught by Assistant Professor Frederic Sala , the course delves into AI-related concepts like machine learning and probabilistic reasoning with applications for data mining, natural language processing, and more.

“Fred Sala is an amazing professor,” Weinstein said. “I could not recommend his class more.”

On top of technical data- and computing-focused courses, Weinstein’s sociology major has enabled her to explore social and cultural issues through a data-centric lens. After taking SOC 120: Marriage and the Family, Weinstein said, “I was absolutely hooked.” Since then, she noted, “I’ve had the opportunity to use data science and analytical skills in my sociology classes, which has honestly been a huge advantage for me. In that way, the two majors definitely complement each other.”

DotData: a student community

After finding DotData through the Wisconsin Involvement Network, Weinstein decided to try it out. “I started going to some of the meetings and met a new friend, who was on the board. That kept me coming back, knowing there are people here that are friendly and familiar,” she said. When some of the board members announced they would be studying abroad this spring, spots opened up for new board members. She applied and won the position of secretary on the executive board, beginning her term over the winter break.

“I have learned so much about the club and about data science, and I’ve met so many of my peers who are Data Science or Computer Sciences majors,” Weinstein said. “It has been an amazing experience.”

In the secretary role, Weinstein produces the club’s newsletter, which keeps members apprised of meeting topics and other events, including their annual MadData Hackathon . “One of my favorite things about DotData is the annual hackathon,” she said. “This year we had more than 200 participants sign up and 35 projects submitted at the end of the day-long event,” which took place in February.

Participants in MadData work in groups to solve any problem they choose using real-world data. “It was very cool to see how many people are interested in data science and what kinds of ideas people were able to come up with,” Weinstein said, “We had groups of freshmen who have never coded before meeting people who are expert coders and creating the most amazing projects.” The winning project, Tech Trends , was created by students Shlok Desai and Muthu Ramnarayanan. Inspired by the challenge of navigating large amounts of technology news online, Tech Trends is a platform that uses AI-driven personalization to enable users to navigate the online technology news landscape with ease and enjoyment.

During the fall 2023 semester, Weinstein said she applied to “somewhere between 60 and 80 internships.” The first company to invite her to an in-person interview was Chicago-based CNA , one of the largest commercial property and casualty insurance companies in the country. CNA ultimately offered Weinstein a role as a Data Engineering Intern this coming summer. After that internship ends, she will transition to a role as Data Analytics Intern for the Wisconsin School of Business (WSB), where she will use her data and coding skill sets to uncover useful insights in the School’s datasets.

Looking ahead to after graduation, Weinstein is open to multiple potential paths. “I’ve always wanted to leverage my data science skills to make an impact,” she said, “whether I end up staying in industry or pursuing a career in social science research.” She is hopeful that her upcoming internships will help her discover which aspects of being a data professional she enjoys most.

Zoe Weinstein’s story illustrates how data science enables students to engage in interdisciplinary problem-solving. Through the Data Science major and the DotData club, Weinstein—along with hundreds of fellow students, faculty, and staff—is an active participant in the fast-growing UW-Madison data science community.

To learn more about the Data Science major, visit its website .

For more information about DotData, visit its website .

How To Solve Anything 2 Minute Mindset

• Education for Kids

2 Minute Mindset: How To Solve Anything Let’s dive into the exciting world of problem-solving. Don't worry; it's not as scary as it sounds! In fact, We are going to break it down into four easy steps that anyone can follow. Thank you for your support https://RocketKidsOnline.com  

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News from the Columbia Climate School

Protecting Our Planet: 5 Strategies for Reducing Plastic Waste

Olga Rukovets

Plastics are ubiquitous in our world, and given that plastic waste can take thousands of years to break down , there’s more of it to be found on Earth every single day. Worse yet is the fact that the stuff doesn’t easily decompose —it mostly just disintegrates into smaller and smaller pieces.

These tiny particles, called microplastics , have found their way to all parts of our globe , no matter how remote. They’re also increasingly detected in our food and drinking water. A recent study by Columbia researchers found that water bottles contain even more—10 to 100 times more—of these minute plastic bits (dubbed “nanoplastics”) than we previously believed. The health effects and downstream repercussions of microplastics are not fully understood, but researchers are concerned about the long-term impacts of ingesting all this plastic.

Meaningful change to clean up this mess will undoubtedly need to happen on a very large scale. Accordingly, Earthday.org , an organization that originates from the first Earth Day back in 1970, has designated this year’s theme as Planet vs. Plastics , with a goal of achieving a 60% reduction in plastics production by 2040. Organizations like Ocean Cleanup have been working on technologies to clean up the plastic floating in our oceans and polluting our waterways. And in 2022, 175 UN member nations signed on to a global agreement that promises to produce a binding treaty to overcome the scourge of plastic by the end of this year (though it has not been without setbacks ).

What are some actions individuals can take on a regular basis to reduce plastics consumption?

1. Embrace the circular economy

Increasingly, advocates are calling for a circular approach to production and consumption as one important way to reduce the burden of plastic waste. Sandra Goldmark , senior assistant dean of interdisciplinary engagement at the Columbia Climate School, reminds us that circularity is very much in use in the modern world—we have public libraries, neighborhood swaps and traditional and regenerative agricultural practices that demonstrate the success of the concept. But it does need to be harnessed on a global scale for the benefits to be palpable. “Currently [our economy] is just 8.6% circular,” Goldmark said. “Over 90% of the resources extracted from the earth are manufactured into goods that are used, usually once, and then sent to landfill or incinerated, often within a year.” By encouraging greater reuse, repurposing and exchange of these goods, we can keep more plastic out of our oceans and reduce global greenhouse gas emissions substantively.

Fast fashion, for example, may be appealing for its convenience and low prices—but what are the true costs? With 100 billion garments being produced every year, 87% end up as waste ( 40 million tons ) in a landfill or incinerator. The average person is now buying 60 percent more clothing than they did 15 years ago, but they’re only keeping them for  half as long as they used to, according to EarthDay.org . 

Instead, the UN Environment Programme recommends re-wearing clothes more frequently and washing them less often. Look for neighborhood swaps and Buy Nothing groups, where you can trade items with your local community. Consider repairing items before trading them in for new ones. See additional tips for healthier consumption of “stuff” here .

2. Reduce your reliance on single-use plastics

Considering the fact that Americans currently purchase about 50 billion water bottles per year, switching to a reusable water bottle could save an average of 156 plastic bottles annually. Start bringing reusable shopping bags and containers when you go to the grocery store or coffee shop.

Many cities and states have already implemented plastic bag bans as one step toward decreasing our use of these plastics. Some local businesses even offer discounts for bringing your own coffee cup or bags with you.

3. If all else fails, recycle (responsibly)

When it can’t be avoided, recycle your plastic correctly . If you try to recycle the wrong items—sometimes called “ wishcycling ”—it can slow down an already constrained sorting process. One rule to remember, Keefe Harrison, CEO of the Recycling Partnership , told NPR: “When in doubt, leave it out.”

Recycling programs vary between communities and states, so it’s important to get to know your symbols and research what they mean in your own zip code . For example , plastic bags and plastic wrap or film cannot be placed in your household recycling bin, but some stores have special collections for those items. The symbol on the bottom of a plastic container can tell you what the plastic is made from, which can help guide your decision to recycle it or not, but it doesn’t necessarily mean it can be picked up by your local recycling program. Local websites, like New York City’s 311 , can provide a more detailed breakdown of the types of items that can and cannot be recycled—e.g., rigid plastic packaging including “clamshells”: yes; tubes from cosmetics and toothpaste: no.

Still, reports of how much (or how little) of our plastic waste is actually recycled are alarming—with some estimates ranging from 10% to as low as 5% —so it is still best to opt for other alternatives whenever possible.

4. Get involved with local actions and clean-ups

There are many local movements doing their part to mitigate the environmental contamination caused by plastics pollution. Take a look at what’s happening locally in your neighborhood and globally. Check with your parks department for organized community efforts or consider starting your own . As part of EarthDay.org, you can register your initiative with the Great Global Cleanup , where you can find helpful tips on all stages of this process and connect with a worldwide community.

5. Stay informed about new legislation

As the world grapples with the growing plastics crisis, some states are trying to take matters into their own hands. In California, the Plastic Pollution Prevention and Packaging Producer Responsibility Act (known as SB 54 ), mandates the switch to compostable packaging for all single-use utensils, containers and other receptacles by 2032, with steep fines for companies that don’t comply. New York is currently moving ahead with a bill called Packaging Reduction and Recycling Infrastructure Act , with the goal of cutting down plastic packaging by 50% in the next 12 years; if it is signed into law, this legislation would also mandate charging fees for noncompliant brands.

Pay attention to what’s happening in your own county, state or country and get involved with efforts to advocate for causes you support. Send messages to your representatives, educate your neighbors and friends, and join a larger contingent of people trying to make the world a better and more sustainable place for current and future generations.

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