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Resumes: What You Need to Know

The resume is an opportunity to market yourself to a prospective employer. It should be succinct, target an employer's needs, and distinguish you from your competitors. Before you get started, think about your strengths, weaknesses, personal preferences, and motivations. You should also consider the company's needs, who your competition might be, and your unique skill set. The best way to convince employers that you will add value is to show them that you've done it before.

Alumni Resume Book

Our Alumni Resume Book connects you with organizations looking for talent. Visit 12twenty (our recruiting platform) and upload your resume to get started. You should complete your Profile in 12twenty by updating your Background tab which contains information about your career experience, skills, preferences and more. Ensuring your Background tab is complete and accurate will greatly improve your chance of being contacted by an organization. Looking to connect with fellow HBS alumni? Upload your resume to the Alumni Networking Resume Book to kick start those connections.

Resume Makeover Using VMock and Aspire

Gain instant feedback on your resume and LinkedIn Profile

VMock is a smart career platform that provides instant personalized feedback on your resume and LinkedIn Profile to help improve aspects like presentation, language, and skills.

VMock Smart Editor tool will enable you to:

• Receive an objective score on your resume based on recruiter criteria
• Review line-for-line targeted feedback on your resume
• Re-upload your resume up to 10 times to track improvement

Sign up using your HBS email address. Account requests are granted within 24 business hours. During holidays and winter break (December 24th – January 1st) turnaround time will be delayed until the CPD office reopens. Please note, we recommend you review your resume before considering it final.

Resumes: Sections, Templates & Examples

• Contact details - Let others know who you are and how to get in touch with you. In addition to your name, you should list your mailing address, phone number, and email address. It is expected to be found at the top of the page. No need to include it on additional pages.
• Professional history - Start with your most recent role and list in descending chronology. For each role, provide a sentence or two that describes the scope of your responsibility. Then in bullet format, provide accomplishment statements. To write an accomplishment statement, state the problem you encountered, the action you took and the result or impact of your actions. For example, "Led team in implementing a new general ledger package by providing expertise and encouragement, which contributed to a successful, on-time project completion."
• Education - Spell out your degree so it will stand out better. It is not necessary to include your GPA or GMAT score. Do not list courses. Do list any leadership roles or study abroad experiences.
• Summary/Profile - A great opportunity to tell the reader exactly what you want them to know. It should be 3-4 sentences in paragraph form following your contact information. Be careful not to load up on overused resume jargon and avoid listing previous jobs/education as it is redundant. Instead, focus on your branding statement, unique themes in your career path, and skills.
• Key skills - Listing your skills is a great way for the reader to quickly evaluate your skill set. List skills that are relevant to your next position. For each skill, you will need a proof statement in the form of an accomplishment stated in the professional experience section. A good way to set up this section is in 2 or 3 columns with 3-4 skills in each column. The heading could be "Key Areas of Expertise" or "Core Competencies".
• Personal/Interests - Only include if it helps tell your story.
• Additional roles - If you participate in organizations outside of your professional employment, you may list these in a separate section. Headings are typically "Volunteer Leadership Roles" or "Community Service".
• Licenses and Professional Certifications - If you possess a license or certification, these should be called out in a separate section.
• Objective - No longer in style. Do not include in your resume.
• References available upon request - No longer in style. Do not include in your resume.
• Zip file of all resume templates (login required)

Chronological - This is the most commonly used layout. Recommended for a mostly consistent record of employment showing progression/growth from position to position. Not recommended for gaps in employment dates, those out of job market for some time, or changing careers.

• Template 1 (login required)
• Template 2 (login required)
• Template 3 (login required)
• Template 4 (login required)
• Sample 1: C-Level Resume (login required)
• Sample 2: Consulting to Operating Company Resume (login required)
• Sample 3: VP with Long Tenure Resume (login required)
• Sample 4: C-Level Biotech resume (login required)
• Sample 5: Exec. Ed. with Long Tenure Resume (login required)
• Sample 6: Financial Services Resume (login required)

Streamlined Chronological - This layout also shows progression from one job to the next, but does not include extra sections such as Summary/Profile or Areas of Expertise. Recommended for recent alumni.

• Template: Streamlined Chronological (login required)

Chronological/Functional Hybrid Resume - In this layout, you can highlight your employment history in a straight chronological manner, but also make it immediately clear you have filled a variety of roles that use different but related skill sets. This is useful to provide a few accomplishments in the beginning to show a theme. Each role would also have specific accomplishment statements.

• Template: Chronological/Functional Hybrid (login required)
• Sample: Accomplishment Focus Resume (login required)

Cover Letter Writing

It is essential to send a cover letter with your resume to provide a recruiter with insight into your qualifications, experience, and motivation for seeking a position. The letter also conveys your personal communication style, tone, and professionalism. An effective employment letter should:

• Be targeted and personalized
• State why you are interested in the company
• Explain how you can fill a need
• Convey your enthusiasm about the opportunity
• Suggest next steps for communication and action

Guidelines & Examples

Investigate your target company. What is the company's "breaking news?" What drives their business? What are their greatest challenges and opportunities? How can you contribute? eBaker can help with your research.

Outline your objectives using relevant information that attracts the attention of the reader.

• Salutation Address the letter to a specific person. Capture the reader's attention and briefly introduce yourself. Mention the referral/company contact, if applicable. State the purpose of your letter.
• Body Describe relevant information you discovered about the company. Discuss the position offered or the position you are looking for. Detail how your skills will benefit the company.
• Closing Convey your enthusiasm. Anticipate response.

Pay close attention to sentence structure, spelling, and punctuation. Always print your letter to check for typographical errors. Have a friend, colleague, or family member review your letter whenever possible.

Cover letters are the place to briefly and directly address the gap in your career. For example, "I am returning to the workforce after a period of raising children." Then address your strengths, qualifications and goals. Emphasize your excitement and preparedness to re-enter the workforce now.

Response to Identified Advertisement (pdf)

Branding You

Resume writing tips  , creating visual impact.

A concise, visually appealing resume will make a stronger impression than a dense, text-laden document. Respect page margins and properly space the text. Learn to appreciate the value of "white space." Limit a resume to one or two pages but not one and ¼. Ensure content is balanced on both pages. A CV is typically longer because it includes additional sections such as publications and research.

Use Parallel Construction

Select a consistent order of information, format, and spacing. If one experience starts with a brief overview followed by bullet points, subsequent experiences should follow a similar form. Parallel construction—including the use of action verbs (pdf) (login required) to start all phrases—greatly enhances a resume's readability.

Always Proofread

Pay close attention to margin alignment, spelling, punctuation, and dates. Read your resume backward to check for typographical errors. (You will focus on individual words, rather than the meaning of the text.) Better yet, have a friend, colleague, or family member review your resume.

Use Action Verbs

Action Verbs List (login required)

Improve Your Writing

Common questions, past program resources  .

How to Build a Resume that Stands Above the Competition

How to Write a Great Resume and Cover Letter

Linda Spencer offers helpful tips and resources to help you write your resumé and cover letter.

What makes a great résumé and cover letter? Linda Spencer, associate director and coordinator of career advising at Harvard Extension School, shares examples of a few strong résumés and explains what makes them stand out.

Perfect Your Marketing Documents

Spencer stresses it’s important to know that your résumé and cover letter are marketing documents. Also keep in mind that the average employer takes about seven seconds to review these documents. They’re not reading: they’re skimming. So you need to make it clear right off the bat how you can add value.

Strong résumés don’t have to be lengthy. One to two pages that feature your most top accomplishments works well.

Use Action Words and Customize Your Pitch

When highlighting your professional experience, use accomplishment statements rather than descriptions of your role. Start with an action verb. Then detail the impact that action had: Did you increase, decrease, modify, or change anything in your work? Finally, be sure to quantify the accomplishments. Data helps.

Your cover letter should be one page, highly customized to each position you’re applying for. It answers two questions: why are you the right fit for the position? And how will you add value to the organization?

While it’s important to have a strong résumé and cover letter, it’s also important to remember that the number one job search strategy is networking. You don’t want to simply be reactive, applying blindly to job postings. You want to conduct a series of informational meetings so that you build a network of people you can reach out to when it comes time to start your job search.

Any Extension student can attend first-come, first-served 15-minute call-ins (via phone or Skype) with Linda. See Career Services for more information.

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• Resumes & Portfolios

There are two documents that you need to write that will usually be your introduction to a potential employer - a resume and a cover letter. 

A resume is often the first document that you will send or hand to a potential employer or even someone who might advise you.  You may (and should) spend time revising it continually, but you should always assume that the person seeing it for the first time may only spend 10-15 seconds looking at it.  Think of the hiring manager who has been given a stack of 100 resumes (which have already been filtered beforehand by someone in HR), who is trying to fill one or two slots. She/he just doesn't have time to go in detail through every resume, so they'll cut it down to a small number of finalists.  You've got one page to catch the hiring manager's attention for one of the few resumes to survive her/his first pass through that stack.

So, what will a hiring manager (who could be an individual engineer, scientist, programmer, etc. or a manager of a group who is hiring a summer intern) look for in that initial pass through the resumes.  This can differ by organization, which is one reason we encourage students to connect to alumni for advice. However, let's boil it down to three big factors:

• They want an indication that you are "smart" - intellectually curious and able to figure out how to solve problems.  The fact that you were admitted to Harvard will count for a lot, but don't ignore putting your GPA on there.  If you don't put it on the resume, the hiring manager will likely assume that it is below whatever cut-off the company has or he/she has. 
• The hiring manager will usually be hiring you to solve a problem during your internship (or a broader set of problems in your post-graduate employment).  She/he will want to know if you have the skills necessary to solve that problem.  So, the skills section of a resume, where you list programming languages, laboratory/machining skills, etc., is important.  It is also important for you to show how you used those skills.  You can do this by listing projects (not homework) from classes, clubs, or other outside activities.  Students often list leadership in such activities, but it is probably more important to show evidence that you actually did the CAD design or programmed the app.
• The people hiring you want students who will be enthusiastic about the job.  The projects on your resume help convey that, as do student organizations in which you are involved. 

If you are submitting a resume to a job posting or company website, you will also include a cover letter.  It is your opportunity to talk about why you are a particularly good match for and interested in the specific company and/or job.  Hiring managers see a lot of resumes, which can start to look the same.  But if you are particularly interested in a specific company or job, you get a chance to convey that in the cover letter.

There are multiple resources available to guide you in writing a resume. The Office of Career Services(OCS) has several excellent resources including a tutorial and some technical resume templates. 

If you are just starting out, use those resources to write a first draft. Then, attend one of the many OCS resume workshops scheduled during first term, attend one of their drop-in sessions, or schedule a meeting with me.

Portfolios and Github

Let's say that the hiring manager has put your resume into the small group of resumes to be examined in more depth.  At this point, if you have an online portfolio or github, they may be willing to spend the extra time to look at your accomplishments and work/project history in more depth. 

If you are applying for a back-end programming job, have a well-organized github account that the hiring manager can search.  Don't put anything online that you don't want the outside world to see.  Obviously, if you did some work for a company, they will likely consider that proprietary.  But this caution may also hold for research work under a professor, as he/she may want to keep it secret until published.

For most other types of jobs - front-end programming, engineering, design, etc. - a portfolio is a better choice for demonstrating your skills and activities in a format that is much more extensive than a resume. 

Most students use templates provided commercial website companies such as Squarespace, WIX, Wordpress, Start Bootstrap, etc. - there are many out there.  A free alternative available to Harvard students is OpenScholar .

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How to Write a Cover Letter

Advice for tackling one of the toughest parts of the job-hunting process.

Perhaps the most challenging part of the job application process is writing an effective cover letter. And yes, you should send one. Even if only one in two cover letters gets read, that’s still a 50% chance that including one could help you. Before you start writing, find out more about the company and the specific job you want. Next, catch the attention of the hiring manager or recruiter with a strong opening line. If you have a personal connection with the company or someone who works there, mention it in the first sentence or two, and try to address your letter to someone directly. Hiring managers are looking for people who can help them solve problems, so show that you know what the company does and some of the challenges it faces. Then explain how your experience has equipped you to meet those needs. If the online application doesn’t allow you to submit a cover letter, use the format you’re given to demonstrate your ability to do the job and your enthusiasm for the role.

No one likes job hunting. Scouring through online job listings, spiffing up your résumé , prepping for grueling interviews  — none of it is fun. For many, the most challenging part of the process is writing an effective cover letter. There’s so much conflicting advice out there, it’s hard to know where to start. Do you even need one, especially if you’re applying through an online system?

• Amy Gallo is a contributing editor at Harvard Business Review, cohost of the Women at Work podcast , and the author of two books: Getting Along: How to Work with Anyone (Even Difficult People) and the HBR Guide to Dealing with Conflict . She writes and speaks about workplace dynamics. Watch her TEDx talk on conflict and follow her on LinkedIn . amyegallo

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How to Land Your First Job — Even With No Experience

Trying to get a job in your early career can be a challenge. Here's how to get started.

Melissa Russell

Navigating the job market can be a daunting exercise, even for professionals with long careers and lots of experience behind them.

But whether you’re a recent or soon-to-be college graduate or a high school student contemplating the future , figuring out how and when to start your first job search is even more intimidating.

How are you supposed to get an entry-level job when you have little or no job experience? Even if you don’t have formal job experience, you do have value to offer employers. These tips can help you land an interview and gain the early professional experience that will kick off your career.

What Does It Mean to Have No Experience?

Generally speaking, having no experience in a job means you have not held any positions similar to ones that you are interested in applying for. But, even if you are new to the working world, you have likely gained skills in school, through volunteer work, or through internships that will transfer to the workplace.  

If you are applying for a job that is listed as “entry level” companies already know you have limited or no experience. What they want are candidates who are intelligent and reliable and are quick learners who can soon master the skills needed to do the job.

If you are a high school student thinking about next steps, check out Harvard Summer School’s Career Pathways courses, where you can learn how to prepare for a future career.

What Is an Entry-Level Job?

Although entry-level jobs can vary by industry, for the most part these jobs are the first step on the career path. It is an entry point that either requires no experience or minimal education and experience to apply. They are the lowest ranked jobs — compared to mid-level or senior-level roles — and are meant to help employees develop needed experience and skills. 

It may be the first position you take as you begin your career, and there will likely be training involved. To find out about entry level jobs in your area of interest, go on a job platform and search “entry level” under a company’s name. 

Even if a job posting asks for experience you don’t have yet, apply anyway! You might have a background interesting enough to qualify for an interview.

What Do Employers Look for in New Hires?

A few important traits employers look for in new hires include:

Employers value employees with ambition because they are motivated and focused on what they want to achieve. If you have big dreams, let your future employer know. You’ll be demonstrating you are striving for something beyond just paying your bills.

Communication skills

Employers want employees who show competence in verbal and written communication. Before you send in your cover letter and resume, or an emailed query, be sure your communication is clear, concise, and spell checked. If you land an interview, be sure to speak clearly and demonstrate active listening.

Dependability

A dependable employee follows through on assignments, is punctual, meets deadlines, and has a strong work ethic.

Eagerness to learn

Being willing to learn can help you expand your skill set, adapt to situations, and improve yourself. It also shows your employer that although you have a lot to learn, you’re committed to learning and growing your professional acumen.

Positive people help create healthy work environments and are valuable team members. When you are positive at work, people will likely follow your example.

Employers want people who can work effectively in a group, and are likely to ask in an interview how you work as a member of a team.

Learn more about Career Pathways

How to Make a Job Application Stand Out

There are numerous ways you can optimize your job applications to improve your chances of success.

Inexperience can be an asset

Don’t try to hide your inexperience — embrace it! Show that you are motivated to learn by highlighting your other skills, such as those listed above.  

For example, if you are interested in working in journalism or public relations, let your prospective employer know you developed strong writing skills in a challenging writing class. If you studied abroad , share how the experience enriched you and taught you about cultural differences. 

Share brief personal anecdotes in cover letters and interviews that show how life lessons taught you to be dedicated, hardworking, and motivated; the very qualities employers are looking for in new employees.

Do your research

Learn about the company you are interested in and tie their mission to your personal passions and life experiences. For example, if you want to work for a film studio, be sure to discuss how you loved movies growing up. Explain how that shared passion will enable you to learn quickly once you’re hired.

Build your skills

As you peruse job listings, pay attention to the skills employers are looking for and find commonalities. Do they all seem to use a specific database management system? If so, find out how to gain experience with that platform, through online training or courses at a local college. 

If you are still in college or recently graduated, you might be eligible for an internship in an industry that interests you. Sometimes internships are paid or come with a stipend, and many times, they lead to a job offer with the company after the internship is completed. 

A 2019 study by the National Association of Colleges and Employers found that more than 70 percent of internships led to a job offer.

Earn a professional certificate or certification

Professional certification can be an invaluable addition to your resume. In technical careers like cybersecurity, IT, or data analysis, holding industry-approved skills will show potential employers you are qualified to do the work — even if you have never held a job in the industry.

Networking involves building relationships with people in the industry that interests you. These people will be immensely helpful as you apply for entry level positions.

Resume and Cover Letter Tips

A resume is your opportunity to highlight the value you bring to an employer. A cover letter makes the argument that you are the best person for a particular job. Employers will have different needs, even for the same type of job, so it is necessary to customize your resume for each application to improve your chances of getting an interview.

Create a “master” resume highlighting the qualifications, experiences, and skills that make you right for this job, including relevant coursework such as computer science, math, economics, or writing. If you have a strong GPA and academic honors, list them. Additionally, if you have relevant volunteer or extracurricular experience — particularly if you held a leadership role — if you worked in internships or attended programs like Harvard Summer School , include those as well.

When you are planning to apply for a particular position, read through the job description and note the skills, experiences, and qualifications they are seeking with those that match your own. Tailor your “master” resume by highlighting the specific skills and qualifications emphasized in the job posting. Mirror the language they use, whenever possible, to help get through an automated scanning tool such as applicant tracking systems.

Tailor your cover letter by elaborating on those same skills and experiences you highlighted in your resume. If you completed projects in classes that would be relevant to a future employer, briefly describe them. Relevant skills will likely vary depending on the industry you are interested in, but could include:

• Microsoft Office, Google Suite, or Adobe products like Word, Google Sheets, and Photoshop
• Computer programing
• Social media
• Multiple languages
• Public speaking

If you are having trouble identifying relevant skills, consider volunteering at an organization that could provide that necessary experience. This will also give you the opportunity to familiarize yourself with the day-to-day workings in the field and build relationships that will be useful to you later on.

How to Leverage Job Boards

Many employers list entry-level positions on job boards such as Indeed , Zip Recruiter , Monster or LinkedIn.  

LinkedIn is a social media platform designed to connect people professionally and you can seek out recruiters at companies you are interested in, as well as industry professionals. The LinkedIn jobs section can give you insight into what sort of careers are available in industries that interest you, the types of skills needed, and the names of recruiters and hiring managers who may be willing to answer your questions. 

You can also use LinkedIn to research relevant professionals to gain insights, research companies, set alerts for entry-level jobs, and find alumni from your high school or college to connect with.Consider using LinkedIn to help build your personal brand to show off what you can offer potential employers.

Increase Your Value

Once you’ve determined what skills are sought out in your ideal first job, identify gaps in your experience so you can invest in becoming the ideal candidate. 

Whether you’re in high school, college, or recently graduated, Harvard Summer School may have a course that can help you build these skills such as Web Programming with Python and JavaScript or Strategic Communication and Public Relations . If it’s the interview you’re worried about, consider a Public Speaking course .  If you have yet to decide what career path to take, consider an exploratory course like these Career Pathways courses to find what’s right for you.

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About the Author

Melissa Russell is an award-winning journalist and editor living in the Boston area. She has written for many news outlets as well as for websites, trade publications and other platforms.

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