cannot view presentation in teams

What to do if you can’t see a shared presentation or video in Teams?

A few days ago, i was participating in a Microsoft Teams meeting with several colleagues and customers. I then noticed that the presenter was describing a slide which i wasn’t able to see. I then opened a private chat with a colleague and quickly understood that the presentation was fully visible to other participants but not to me.

In this short post i would like to describe the simple troubleshooting process i went through to be able to access that presentation. I use a Windows 10 operating system, so this should be relevant for previous Windows versions. Took 2 minutes and i was up and running.

Can’t join / view Microsoft Teams presentation – how to fix?

Step #1: check your network.

I initially thought the issue was related to my Virtual Private Network connection (VPN). I disconnected, and the issue wasn’t solved. I then look into the WIFI signal in home office – all good. Problem still there.

Step #2: Re-start Microsoft Teams

Quit and restart the Microsoft Teams app.

• From the Windows taskbar (bottom of your screen), find the Microsoft Teams icon.
• Make a right Click and hit Quit .
• Then from taskbar hit the Search icon (Magnifying Glass).
• Then type Microsoft Teams and hit Enter to launch the application.
• Next step was to try again to view the presentation, again – no luck.

Want to become a Microsoft Teams power user?

Step #3: Clear Teams cache

My third step was to reset the application cache. Here’s how that is done:

• First off, quit Microsoft Teams. Note that Teams won’t allow you to clear the cache if the app is still running in the background.
• From the Task bar, hit the Search button. Alternatively, use the Windows button + S shortcut.
• Type %appdata% .
• The Windows Explorer dialog will open. Now navigate to the Microsoft folder.
• You’ll see a folder named Teams . Make a copy of that folder, and store it in a safe place in your PC.
• Now enter the Teams folder and delete the Cache folder.
• Restart Teams, the problem should be gone.

Follow up question: How to Share Powerpoints in Teams Meetings

Here is a question from Wendy:

Hello folks, i work as a consulting in an IT software firm. So far used Webex and now transitioned to Microsoft Teams. I understand that there are several techniques to share pptx slides in Microsoft Teams for Windows. Specifically i am interested to share my presentation without showing the presenter notes to the participants (i still would like to view my notes though). One extra requirement is to be able to view the participants list and video feed of those connecting using their cameras. Any pointers are appreciated.

Thanks for the question. There are several ways to show your slides in a Teams meeting. We’ll focus on the most prevalent ones.

• Using the PowerPoint Slide view shared over Teams.
• Using your PowerPoint Presenter View and two screens
• Using the Microsoft Teams PowerPoint live sharing

Note: We developed this answer using Windows but this will work almost perfectly in PowerPoint and Teams for macOS.

Share the PowerPoint Slide View

This is probably the simplest and most straightforward option for sharing slides.

• First off, open PowerPoint and load your presentation.
• Then start or connect to your Teams meeting from your Calendar; or start a new Team meeting.
• Use the Teams share tray to start sharing your desktop.

• Then pick the Screenshare (Desktop/Window) option.

• Choose to share the content of one of your screens or the relevant PowerPoint presentation window.
• Hit Share .
• Back to PowerPoint, move to Slide Show view by clicking F5. This will allow to share your PowerPoint presentation in full screen mode.

Summary : Note that although this method is pretty simple it has shortcomings. Unless you have two screens you won’t be able to access your notes. You won’t also be able to view the Teams meeting controls when presenting, so you’ll be able to display the participants list or access the meeting chat while presenting.

Present your slides using Presenter View

If you have two screens you are able to use the PowerPoint presenter View.

• Open PowerPoint and load your Presentation slides.
• From the PowerPoint Ribbon hit Slide Show .
• Then in the Monitor section tick Use Presenter View .
• Then hit F5 (or select Slide Show and then From Beginning ).
• Now access your Teams meeting from your Teams or Outlook Calendar.
• In the Teams Meeting controls sharing tray , select Screenshare and then select the monitor that displays your slide in full screen.
• Hit Share , and present your slides.
• This is a more robust method, which allows you to see your notes when presenting, but it requires more than one screen. It also doesn’t allow you to access the Teams user interface and view the participants list etc’.

Using PowerPoint Live to present in Teams

You can now use PowerPoint live capability to improve your presentation delivery in Teams.

• First off, upload your Presentation to a Teams channel or OneDrive.
• Then access your Teams Meeting from Outlook or the Teams Calendar.
• Next, from the meeting control, select the PowerPoint presentation you would like to share. In the example below, we have only one presentation available named Share.pptx.

• If you see your Presentation in the list, you can use the Browse button (as shown above) to either upload a presentation to Teams, browse from existing presentations shared in your Channel or pick one from OneDrive.
• Once the presentation is picked you’ll see your Teams live PowerPoint view.

• As you can see, the presenter view in Teams allows you to access the your notes. Obviously the meeting participants will see the full screen view . Note that both you and participants will be able to move back and forth between the slides as needed.
• You can use the Teams meeting controls (from the lower part of the screen) to view the Team conversation and participant list.

This capability is a very cool option for presenters. Main drawback being that given the fact that it currently leverages the web version of PowerPoint, there might be some features and animations that might not fully work in PowerPoint live.

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The most common Microsoft Teams problems and how to fix them

Microsoft Teams was introduced in 2017 as a unified communication and collaboration platform aimed at helping businesses and organizations get things done. Microsoft leveraged the company’s existing Office software experience and created a unified experience between Teams, Office 365, and Skype for Business. However, as with all software, things don’t always go according to plan. Sometimes you can run into Teams problems.

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Teams opens on startup, none of the above solutions fixed your problem.

We’re big Teams users here at Digital Trends — it’s our go-to communication and meeting tool — and we’ve come across a few issues ourselves over the years. In the event you’re having Microsoft Teams issues, here’s how to fix some of the most common problems.

Do you use Zoom too? If you ever run into any Zoom problems, there are ways to fix them too .

Like any software, Microsoft Teams can encounter occasional issues. While these challenges may originate on your end, it’s wise to first investigate any potential difficulties on Microsoft’s part before embarking on extensive troubleshooting.

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Begin by visiting the official Microsoft 365 Status page or the associated Twitter account dedicated to this purpose. Keep an eye out for any recent tweets related to Microsoft Teams. Microsoft utilizes this platform to announce technical issues, so if there’s a recent notification, your best course of action may be to exercise patience. Additionally, you can monitor the official Microsoft Teams Twitter account or search for the # MicrosoftTeams hashtag. When you observe multiple users reporting problems with Teams, you can relax and wait for Microsoft to resolve the issue.

If Twitter fails to provide the necessary information, you can resort to a service like Downdetector . In the event of a surge in reported Microsoft Teams issues, take a moment to peruse the comments section, as fellow users may have shared valuable insights. It’s important to note that Microsoft will not report a Teams outage to third-party websites, so you may not receive definitive confirmation here.

Lastly, consult your colleagues to inquire if they’ve encountered any Microsoft Teams issues within the past few hours. It’s possible that your entire organization could be facing the same problem.

Assuming that Teams works for almost everyone except you, keep reading to get it fixed.

If you aren’t receiving the latest messages from your colleagues, or your feed appears to be frozen in time, we would recommend restarting the application.

To restart Teams on Windows, look for the Teams icon (a small purple and white icon of two people and a T) in the taskbar in the lower-right of your screen — you may need to click a little arrow to expand the taskbar. Once the icon is located, right-click it and select Quit . On MacOS, right-click the Teams icon in your Dock, then choose Quit . Now, reopen the application to see if your problem has been solved.

If you are still having Microsoft Teams issues when it comes to loading the latest messages, check your internet connection to ensure everything else is working fine. You can do this by simply opening your browser and heading to a reliable website you often visit. Check a few different websites to make sure your internet is not disconnected or slow. You can also verify it by running a test on Speedtest.net .

Microsoft Teams also has a web version that you can try if the app is misbehaving. Sign in at https://teams.microsoft.com/ and check if your messages are loading there.

If you’re having Microsoft Teams issues with your webcam or microphone, begin by ensuring that your hardware is plugged in correctly. Next, make sure that during a meeting, your microphone and webcam are enabled — you will see toggle switches for these options when you join a new call.

If other applications can see your webcam and microphone but Teams cannot, you may need to allow permissions for Teams. To alter permissions on Windows, click the Windows search bar (located within the left side of the taskbar) then type in “Webcam.” After selecting Choose which apps can access your camera , make sure the toggle underneath Let desktop apps access your camera is switched to the On position. Then scroll past the toggle to make sure that Teams and the browser apps you use to access the web version of Teams are included in the list of apps that have been granted this permission.

To alter Teams’ permissions on MacOS, click the Apple icon in the upper-left corner of the screen, then choose System   Preferences . From here, select Security & privacy , then Camera — you may need to click the Lock icon to make changes here. Ensure that Teams or the web browser you are using to access Teams is enabled on the right.

If that didn’t help, make sure you have the latest Windows or MacOS update available as well as the latest version of Teams itself. Updating Teams is easy — select the Three dots icon to the left of your Profile icon in the top-right corner of the app and choose Check for updates . While you’re at it, check if your internet connection is working fine by visiting a few of your favorite websites.

You should also verify whether your camera is not currently being used by another app, such as Skype or WhatsApp. You can do this by closing all the other messenger apps that could possibly take control of your camera.

If you’re using Teams in English, you can make a test call to check whether everything is fine on your end — after all, it could be an issue with Teams. At the top-right of Teams, select the Three dots icon , then choose Settings > Devices.  Under Sync device buttons, select  Make a test call.

If you’re trying to establish a new team in Microsoft Teams but encountering difficulties, it’s advisable to consult your system administrator. Some companies and organizations have the capability to restrict individuals from forming new groups or teams. To address this issue, contact your IT department for additional guidance and support.

Assuming you are the one in charge of creating new teams for your organization, you may have reached the limit for teams assigned by Microsoft to your company account. There might also be an issue with administrator permissions given to your user account. In both cases, you should reach out to the vendor who manages your organization’s Microsoft Teams access.

If you’re having problems accessing Teams, make sure that your Mac, PC, or mobile device can access other networks or internet content. If your computer is connected to the internet but Teams is still inaccessible, the service might be down. Check with Microsoft’s Support page to see if they are having problems with the Teams service.

Most of the fixes we’ve gone over above are also helpful here. Update your Microsoft Teams app to the latest version by selecting the Three dots icon to the left of your Profile photo in the top-right corner of the app. Select  Check for updates and let the software do its job.

Assuming the Microsoft Teams app doesn’t work for you, you can always try to access it through the web client on the official Microsoft website .

If you are using Microsoft Edge, or the older Internet Explorer ( which is officially retired, so it’s time for a change! ), you may find that your login screen for Teams is stuck in a loop. This is likely because your organization uses the Trusted Sites option and hasn’t enabled Microsoft Teams.

You can follow these steps to allow Teams. If you are blocked from the process, you may need to contact your system administrator or IT help desk for further assistance.

Step 1: Open Microsoft Edge.

Step 2: Go to Settings , then select Cookies and  s ite permissions .

Step 3: Next, select Manage and delete cookies and site data .

Step 4: Enable Allow sites to save and read cookie data (recommended) .

Step 5: Then ensure that Block third-party cookies is off. If you need to keep this setting on instead for some reason, go to step 6.

Step 6: Under the Allow section, add the following sites:

• [*.]microsoft.com
• [*.]microsoftonline.com
• [*.]teams.skype.com
• [*.]teams.microsoft.com
• [*.]sfbassets.com
• [*.]skypeforbusiness.com

Can’t access a Microsoft Teams OneNote notebook

If your document libraries contain more than 5,000 OneNote items, Teams may deliver this message: “One or more of the document libraries on the user or group’s OneDrive contains more than 5,000 OneNote items (notebooks, sections, section groups) and cannot be queried using the API. Please make sure that none of the user or group’s document libraries contains more than 5,000 OneNote items. Please follow the link below for instructions on how to remedy this situation.”

To correct this error, you will need to reduce the number of items in OneNote below 5,000. Microsoft provides this OneNote API Diagnostic tool for counting the number of items in a specific document library, which may assist you at this time.

Teams won’t allow you to log in to the service

If you are having Microsoft Teams issues logging in to the service, begin by ensuring that you are entering the correct login information. You may receive one of the error codes listed below if you are entering the accurate information but are still being denied access. Contact your IT department with the given error code, as the issue will need to be removed by your system administrator.

Common Microsoft Teams login error codes:

• 0xCAA20003: Authorization problem — make sure the date and time are configured correctly.
• 0xCAA82EE2: Request timed out — confirm you’re connected to the internet and firewalls aren’t blocking access to the service.
• 0xCAA82EE7: Server not resolved — confirm you are connected to the internet and firewalls aren’t stopping access to the service.
• 0xCAA20004: Request requires approval — make sure that the organization is complying with Azure Active Directory configuration policies.
• 0xCAA90018: Incorrect credentials — you are using the wrong credentials to sign in to Microsoft 365 services.
• 0xCAA5004B:  The Microsoft Teams app has encountered an unexpected issue — wait a few minutes and try again or use the web version .

If you’re not receiving notifications from Microsoft Teams anymore, it may not be a glitch — the permissions just might’ve changed. Begin by checking that the Teams app has the correct settings enabled.

Open the Microsoft Teams app, select the Three-dots icon next to your Profile photo in the top right, and choose Settings . Next, select the Notifications option. Make sure that your notifications are still on and that the permissions are what they should be. If they aren’t, adjust these settings as necessary.

When attempting to send a message to an individual Skype for Business account, encountering an operation failure may be attributed to two common causes. First, it’s essential to verify that the recipient’s status is configured as “Available” or another active state. If both users are indeed available, the second consideration is to ensure that both parties are using Microsoft Teams as the platform for message exchange. The promising aspect is that Microsoft is already cognizant of this issue. However, the less favorable news is that a solution is still in the works.

Error message: ‘We weren’t able to connect. Sign in and we’ll try again.’

One of the most frustrating Microsoft Teams issues that you might run into with the app is the message, “We weren’t able to connect. Sign in and we’ll try again.” This notification appears when you leave the Teams app idle for too long. If you don’t notice when this banner notification pops up, you could miss out on any announcements and meeting prompts until you address it.

Sadly, restarting the app isn’t enough to fix the problem, but you can typically solve it by resetting the app’s cache. To do this, simply follow the below steps:

Step 1: Completely quit the Teams application by right-clicking the Teams icon in the system tray (next to the clock on your taskbar) and selecting Quit .

Step 2: Right-click the Start menu icon and click Run .

Step 3: In the Run window that appears, type %AppData%/Microsoft . Click OK .

Step 4: In the new window, right-click the Teams folder and select Rename.

Step 5: Type in TeamsBackup , (or any other name you may want) then hit Enter on your keyboard.

Open the Teams app and try to use it once more. You’ll likely have to reconfigure your settings from the beginning, but you should finally have this issue resolved.

One of the most common Microsoft Teams issues is that the app will sometimes randomly freeze or shut down. Luckily, there are a few steps you can take to fix this nuisance.

Restart the app by shutting it down fully. On Windows, you can do this by accessing the  Task manager through the following combination of keys:  Ctrl + Alt + Del . Navigate to  Task manager > Microsoft Teams >   End task . On MacOS, use this key combination instead:  Command + Option + Esc . This will force quit the app. A Force Quit window should appear; choose Microsoft Teams , then select the Force Quit button.

Make sure you’re running the latest version of Microsoft Teams before you delve into this any further. Simply select the Three dots icon to the left of your Profile photo  when the app is currently working. You’ll find it in the top-right corner of Teams. Next, select  Check for updates and download the newest version.

You can also troubleshoot or repair the app via Windows itself, but this depends on your level of access when it comes to administration rights. Start by trying to access the  Settings  by tapping the  Windows  +  I keys simultaneously on your keyboard. Navigate to  System > Troubleshoot > Other trouble-shooters.  Scroll down until you see Windows Store apps and then click  Run .

Alternatively, from  Windows settings , click on  Apps  and then  Apps & features . Once you find Microsoft Teams, click on  Advanced options and repair the app. This should not affect your data.

Error message: ‘You’re missing out!’

Have you received an odd error message when trying to sign in to Teams? This problem affects users who run Microsoft 365 Education. Upon trying to sign in, you may encounter an error that says: “You’re missing out! Ask your admin to enable Microsoft Teams for <CompanyName>.”

Microsoft itself is aware of this problem and notes that in Microsoft 365 Education, Teams is not “enabled by default.” This means that your school’s system administrator will have to enable it manually.

‘Are you still there?’ message appears

If you’re using the web version of Teams, you may have been dealing with this fairly annoying problem — frequent pop-ups that ask if you’re still there and active. Microsoft allegedly added this functionality to reduce unnecessary sync time. After all, if you’re not actively using the app, there is no need to refresh your other tabs for you. Unfortunately, this can still pop up in the middle of a meeting and log you out for no reason.

The easiest way to avoid this would be to use the proper Microsoft Teams software as opposed to the web version. Alternatively, try to minimize the amount of Teams tabs you’re running at any given time, and if you can’t, then try to mix up the web version and the app. Use the latter for meetings and other important things that you can’t afford to be logged out of.

Android Auto has a feature that allows you to tap into a web conference so you can watch and listen to it while you are driving, a great time saver when commuting. But Microsoft Teams users have encountered a bug that prevents the audio from working, so all they get is silence.

Google investigated this issue in 2022 and reported that any remaining issue is entirely on Microsoft’s side. Microsoft has yet to announce any patches addressing it specifically.

If you’re having this issue, update to the latest version of Android Auto. Some users have said that this fixed the problem for them. Otherwise, switch to audio from your phone, or audio via your car’s Bluetooth connection instead.

If your boss expects you to respond to any message, Teams starting right away whenever you turn on your computer could be a big, annoying issue. Here’s how to stop Teams from opening on startup:

Step 1:  Press  Ctrl  +  Shift  +  Esc to open up your Task Manager.

Step 2:  Tap the ‘Startup’ tap at the top.

Step 3:  Right click the Microsoft Teams app and select ‘Disable’.

After making this switch, don’t forget to turn on your Teams when you start work or your boss might consider you absent.

Microsoft Teams issues can certainly get annoying, and if nothing helps, it’s time to escalate. While Microsoft Teams has its fair share of bugs that you’ll regularly experience, having more consistent problems might be something you need to get your company’s IT administrator to solve.

If you happen to be the administrator for your company, you can read through Microsoft’s support documentation , which is made readily available to anyone in need of assistance. If none of the troubleshooting options from the doc work for you, you’ll have to contact Microsoft’s technical team for hands-on help with your specific issue.

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Virtual workspace tools like Slack and Teams can be incredibly handy, both for those working in the office who need to send a quick message or arrange a meeting, and especially for those working remotely who need to stay in contact with their co-workers. With the rise of remote work, more and more office workers are spending a significant chunk of their day on these tools. However, if you use these then you should be aware that what you do in these systems isn't private -- most likely it can be seen by your boss. Even private conversations may not be as private as you think. Slack

Apps like Slack, Teams, and other common business collaboration platforms are structured via admin permissions. In other words, with the right permissions, your boss can have a large amount of control over the platform and what’s happening on it. And if a manager goes to IT -- well, they can ask to see just about anything that happens on the app.

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Adjust your view in a Teams meeting

Teams tries to anticipate what you’ll want to see in a meeting. When someone starts speaking, we show them. When someone shares content, we show that.

But when you'd rather see something else, there are a few ways to tell Teams.

Switch between people and content

When someone's sharing a presentation, you can switch between viewing that content and watching the people in the room by simply clicking on the video you're interested in. Try this when there's a presentation taking place in a meeting room and you want to see who's talking and note their body language. 

Pin a video

To focus on a particular video, right click and select Pin . The video will be pinned to your view regardless of who's talking. You can pin as many videos as will fit on your screen. If you change your mind, right click again and hit Unpin .

Reframe a video

Teams crops some videos to make them fit your screen better. If you want a different view of a particular video—for example, if someone’s cropped out of the video or it only shows part of their face—right click and select Fit to frame to see the entire video.

Select Fill frame to see a closer, cropped view.

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User cannot see files under file tab in Teams web. This team is shared with an outside organization. She can see files in other teams in her browsers. She is the owner of the team

This team is shared with an outside organization. She can see files in other teams in her browsers. She is the owner of the team

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• Independent Advisor

Hi AmyStallings, Thank you for reaching out. My name is Furkaan, a user just like you. I’d be happy to help you with your concerns. There are a couple of reasons why the user, who is the owner of the team shared with an outside organisation, might not be seeing files under the Files tab in Teams web. Here are some steps to troubleshoot the issue: Permissions: Guest access: Since the team is shared with an external organisation, there's a chance the user's access level might be set as a guest. Guests have limited permissions by default and might not see all files. Check with the team administrator to ensure the user has the appropriate permission level to access files (e.g., member or co-owner). Synchronisation: Permissions propagation: Sometimes, permission changes take time to propagate through the system. Even though the user might have the correct permissions now, it might take a while for them to see the files. Try waiting for a few hours and then check again. Cache: Clear browser cache: A corrupt cache can sometimes cause display issues. Instruct the user to clear their browser cache and cookies, then log back in to Teams web and see if the files appear. Teams web version: Outdated browser or Teams web version: An outdated browser or Teams web version could be causing compatibility problems. Make sure the user is using a supported and updated browser. They can also try opening Teams web in a different browser to see if the issue persists. Additional Tips: Direct access through SharePoint: If the user urgently needs access to the files, they can try accessing them directly through SharePoint. The team files are typically stored in a SharePoint site associated with the team. The team administrator can provide the link to the SharePoint site. Contact IT support: If none of the above solutions work, the user might need to contact her organisation's IT support team for further assistance. They can investigate the issue from an administrative perspective and ensure everything is configured correctly. If you have any additional questions or concerns, please don’t hesitate to reach out. Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. Best Regards, Furkaan

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