personal statement shop assistant

Shop Assistant CV example

Hoping to bag yourself a new job as a shop assistant? Creating a well-written, skills-packed and tailored CV will seriously boost your chances of success.

Competition for shop and sales assistant jobs can be huge, so you need to ensure that your CV grabs the employer’s attention.

This writing guide, which includes an example shop assistant CV, will show how to create an interview-winning CV.

Guide contents

• Shop assistant CV example
• Structuring and formatting your CV
• Writing your CV profile
• Detailing work experience
• Your education
• Skills required for your shop assistant CV

CV templates 

Shop assistant CV example

Unsure of what your CV should look like? Take a good look at the CV example above to get familiar with the structure, layout and format of a professional CV.

As you can see, it provides plenty of relevant information about the applicant but is still very easy to read, which will please busy recruiters.

Shop assistant CV structure & format

Recruiters are busy, and if they can’t find the information they’re looking for in a flash, it could be game over for your application.

You need to format and structure your CV in a way which allows the reader to pick out your key information with ease, even if they’re strapped for time.

It should be clear, easily legible, well-organised and scannable – check out some simple tips and tricks below:

Formatting Tips

• Length: While there’s no ‘official’ CV length rule , the majority of recruiters agree that less is more. Aim for two pages of A4 or less. This is just enough room to showcase your suitability to the role, without overwhelming recruiters with irrelevant or excessive content.
• Readability:  Make sure your CV is easy to read and looks professional by applying some simple formatting tricks. Bullet points are great for making large paragraphs more digestible, while formatting your headings with bold or coloured text will help the reader to find the information they need
• Design: Your CV needs to look professional, sleek and easy to read. A subtle colour palette, clear font and simple design are generally best for this, as fancy designs are often harder to navigate.
• Avoid:  It’s tempting to add a profile photo or images to your CV, especially if you’re struggling to fill up the page – but it’s best avoided! They won’t add any value to your application and, as it’s not the ‘done’ thing in the UK, may even be a disadvantage.

Structuring your CV

For easy reading, work to the following CV structure:

• Contact details – Make it easy for recruiters to get in touch with you by listing your contact details at the top of your CV.
• Profile – A short and snappy summary of your experience and skills, showcasing what makes you a good fit for the position.
• Work experience/career history – Note down all your work history, with your current position first, then working backwards.
• Education – A list of your academic background and professional/vocational qualifications.
• Interest and hobbies – This is an optional section, which you can use to highlight any relevant hobbies or interests.

Next up, I’ll go through exactly what you should include in each of the CV sections above.

CV Contact Details

Tuck your contact details into the corner of your CV, so that they don’t take up too much space.

Stick to the basic details, such as:

• Mobile number
• Email address – It should sound professional, such as your full name.
• Location – Just write your vague location, rather than your full address.

Shop assistant CV Profile

Your CV profile  (or personal statement , if you’re a junior applicant) is basically a short introductory paragraph, which summarises your key selling points and highlights why you’d make a good hire.

So, write a well-rounded summary of what you do, what your key skills are, and what relevant experience you have.

It needs to be short, snappy and punchy and, ultimately, entice the reader to read the rest of your application.

Tips to consider when creating your profile:

• Avoid clichés:  If your CV is riddled with clichès like  ‘Enthusiastic team player who always gives 110%’  hit that delete button. Phrases like these are like a broken record to recruiters, who read them countless times per day. Hard facts, skills, knowledge and results are sure to yield far better results.
• Watch the length: Recruiters are busy, so to ensure your profile is actually read, it’s best to keep it short and snappy. 3-5 punchy lines makes for the perfect profile.
• Research your target role: No matter how much time you put into your CV profile, it won’t impress if it’s irrelevant to the role you’re applying for. Before you start writing, make a list of the skills, knowledge and experience your target employer is looking for. Then, make sure to mention them in your CV profile and throughout the rest of your application.
• Ditch objectives: Avoid discussing your career goals in your CV profile – if you think they’re necessary, briefly mention them in your cover letter instead.

What to include in your shop assistant CV profile?

Summary of experience – Share a snappy summary of your relevant retail and/or customer experience so far. What type of companies have you worked for — supermarkets, women’s fashion, shoe shops, technology shops? How many years have you worked in the sector? Do you have any specialist product knowledge?

Key skills – From customer service to sales, make sure your profile is full of relevant skills and knowledge. Read over the job description to find out what the employer is specifically looking for, and then tailor your profile to suit.

Achievements + results – If you’ve been in the industry for a year or more, you’re bound to have an impressive achievement or result to shout about. Perhaps you increased sales, received great feedback from your manager or a customer or improved the customer experience — whatever it may be, your profile is the right place to shout about it.

Qualifications – If you do have any relevant customer service/retail training or qualifications , or are currently studying one, briefly mention it in your profile.

Quick tip: Remember to triple-check for spelling and grammar errors before hitting send. If you’re unsure, try using our quick-and-easy CV Builder for a quick and easy approach.

Core skills section

Make sure that your most valuable skills aren’t missed by adding a bullet-pointed core skills section like the one below.

This should also be targeted towards the role you’re applying for.

For example, if the job advertisement lists ’till work’ as a key requirement, you’d list that here.

This immediately helps the reader to see that you’re a perfect match for the job.

Work experience/Career history

Next up is your work experience section, which is normally the longest part of your CV.

Start with your current (or most recent) job and work your way back through your experience.

Can’t fit all your roles? Allow more space for your recent career history and shorten down descriptions for your older roles.

Structuring your roles

If you don’t pay attention to the structure of your career history section, it could quickly become bulky and overwhelming.

Get in recruiter’s good books by creating a pleasant reading experience, using the 3-step structure below:

Provide a brief overview of the job as a whole, such as what the overriding purpose of your job was and what type of shop or company you worked for.

“Worked as a sales assistant during the busy summer period for one of the UK’s leading high-street womenswear brands; provided exceptional standards of customer service whilst working the tills and shop floor.”

Key responsibilities

Use short, punchy bullet points to showcase your duties and responsibilities in the position.

Employers are most interested in your hard skills and sector knowledge, so point this out wherever you can.

• Ensured products were replenished in all sizes, at all times.
• Resolved customer queries and complaints in a friendly and professional manner.
• Worked the busy cash desk, processed refunds and assisted in till-training new members of staff

Key achievements

To finish off each role with extra impact, list 1-3 stand out achievements, results or accomplishments.

This could be anything which had a positive outcome for the company or client you worked for.

Where applicable, quantify your examples with facts and figures.

• Consistently exceeded personal key performance indicators.
• Offered a permanent role after working two weeks as a temporary employee, due to my high standards of customer care.

At the bottom of your CV is your education. You can list your formal academic qualifications, such as:

As well as any specific retail , business, customer service qualifications  you’ve completed.

Note down the name of the qualification, the institution at which you studied and the date of completion.

Interests and hobbies

Although this is an optional section, it can be useful if your hobbies and interests will add further depth to your CV.

Interests that which show transferable skills, such as being part of a sports team (teamwork), are well worth listing.

On the other hand, generic hobbies like ‘going out with friends’ won’t add any value to your application, so are best left off your CV.

Essential skills for your shop assistant CV

Customer service –  You’ll be dealing with customer queries, complaints and questions on a daily basis, so you need to be confident in providing a great customer experience and solving their problems in a timely and professional manner. Pack your CV with examples of how you’ve put your customer service skills in previous roles.

Till work + cash management  – Employers need to be able to trust you to handle cash and process transactions on the till, so make sure to highlight and till work experience. If you lack experience, it can be helpful to point out any maths qualifications to prove you have a good grasp on basic maths.

Sales  – It goes without saying that shops need to make money, and it’ll be on your hands to assist customers with the buying process. Have you convinced a customer to buy a product based on your product knowledge or advice? If so, mention this in your work experience section.

Communication – From managers and team leaders to colleagues and customers, shop assistants communicate with a wide range of stakeholders on a daily basis. Mentioning the type of people you’ve worked with and interacted with in previous roles is a good way to display your communication ability.

Writing your shop assistant CV

When putting together your shop assistant CV, there are a few key points to remember.

Always tailor your CV to the target role, even if it means creating several versions for different roles.

Additionally, remember that the structure and format of your CV need just as much attention as the content.

Remember to triple-check for spelling and grammar errors before hitting send, too.

Good luck with your job search!

• • Developed in-store promotional strategies to increase customer footfall, resulting in a 15% uplift in sales revenue over six months
• • Led a team of 5 in daily operations, ensuring high standards of customer service and efficiency
• • Spearheaded a cross-training initiative that enhanced the team's adaptability, leading to a 10% improvement in shift productivity
• • Managed inventory control, reducing stock discrepancies by 20% through accurate record-keeping and regular audits
• • Liaised with suppliers to ensure timely stock replenishment that met customer demand, boosting in-store availability by 25%
• • Conceived and implemented visual merchandising displays, increasing customer engagement by 30% and driving sales
• • Generated an average of £5,000 in weekly sales through excellent product knowledge and customer service
• • Collaborated with the merchandising team to organize weekly floor moves reflecting latest inventory and trends
• • Handled customer inquiries and resolved complaints efficiently, enhancing customer satisfaction scores by 15%
• • Participated in the training of new hires, ensuring company policies and sales techniques were effectively communicated
• • Assisted in the management of the POS system, contributing to a decrease in transaction times by 5%
• • Resolved an average of 30 customer issues per day, maintaining a resolution rate of 95%
• • Increased the uptake of the Argos Card by 10% through targeted customer conversations
• • Provided feedback to the store management regarding customer needs, contributing to a 10% improvement in stock assortment
• • Supported the launch of a new in-store app, leading to a 20% reduction in customer wait times

Shop Assistant CV Examples & Guide for 2024

Your shop assistant CV must clearly display your customer service skills. Showcase your ability to handle transactions accurately and efficiently. Highlight your experience with inventory management. Demonstrate your proficiency in creating a welcoming store environment.

• CV Format Tips
• Summary or Objective?
• Experience on Your CV
• No Experience?
• Top CV Skills
• Education & Certifications
• Key Takeaways

Crafting a CV that stands out can be particularly challenging for a shop assistant, given the competitive nature of retail positions. Our comprehensive guide provides targeted advice to help you accentuate your customer service skills and retail experience, ensuring your application captures the attention of potential employers.

• Applying best practices from real-world examples to ensure your profile always meets recruiters' expectations;
• What to include in your work experience section, apart from your past roles and responsibilities?
• Why are both hard and soft skills important for your application?
• How do you need to format your CV to pass the Applicant Tracker Software (ATS) assessment?

If you're writing your CV for a niche shop assistant role, make sure to get some inspiration from professionals:

• Account Executive CV Example
• Retail Assistant Manager CV Example
• Consultant CV Example
• Sales Representative CV Example
• Sales Person CV Example
• Head of Sales CV Example
• Sales Administrator CV Example
• Senior Account Manager CV Example
• Sales Engineer CV Example
• Call Centre CV Example

Formatting your shop assistant CV to meet the role expectations

• Use the reverse chronological order to showcase your experience, starting with your most recent role;
• Include your contact details (email address, phone number, and location) - and potentially your professional photo - in the header;
• Must-have CV sections include summary or objective, experience, education, and skills: curate the ones that fit your profile;
• Your professional shop assistant CV should be between one-to-two pages long: select the longer format if you have more experience.

A little bit more about your actual CV design, ensure you're using:

• plenty of serif or sans serif font (e.g. Montserrat, Exo 2, Volkhov) as they are Applicant Tracker System (ATS) compliant. Avoid the likes of Arial and Times New Roman because most candidates' CVs are in this typography.

When submitting your CV, are you still not sure what format it should be? Despite the myth that has been circling around , most modern ATS systems are perfectly capable of reading PDFs. This format is an excellent choice as it keeps all of your information intact.

Upload & Check Your CV

Drop your CV here or choose a file . PDF & DOCX only. Max 2MB file size.

Incorporate a touch of colour in headers or section breaks, but keep it professional and ensure it doesn’t detract from readability, especially in more conservative industries.

The top sections on a shop assistant CV

• Personal Profile: Summarises your attributes and shop experience.
• Employment History: Details relevant retail roles and achievements.
• Customer Service Skills: Highlights ability to assist and engage customers.
• Product Knowledge: Shows familiarity with items sold in-store.
• Education and Training: Indicates qualifications that enhance retail competencies.

What recruiters value on your CV:

• Emphasise your customer service skills by highlighting previous experience where you successfully assisted customers, managed complaints, or went above and beyond to ensure customer satisfaction.
• Detail your cash handling and point-of-sale system experience to showcase your capability in managing transactions, balancing tills, and handling financial exchanges confidently.
• Demonstrate your product knowledge and ability to learn quickly by giving examples of how you've familiarised yourself with inventory or participated in product training in past roles.
• Showcase your teamwork and communication skills by describing instances where you effectively collaborated with colleagues, shared information, and maintained a positive work environment.
• Highlight your flexibility and reliability by mentioning your willingness to work various shifts, your punctuality, and instances where you've adapted to meet changing store needs.

Recommended reads:

• CV Length: How Long Should Your CV Be in 2024?
• CV Structure: Most Common Formats and Attention-Keeping Sections

What information should you include in your shop assistant CV header?

The CV header is potentially the section that recruiters would refer to the most, as it should include your:

• Contact details - your professional (non-work) email address and phone number;
• Professional photograph - if you're applying hinting at the value you bring as a professional.

Many professionals often struggle with writing their shop assistant CV headline. That's why in the next section of this guide, we've curated examples of how you can optimise this space to pass any form of assessment.

Examples of good CV headlines for shop assistant:

• Retail Sales Associate | Exceptional Customer Service | Visual Merchandising | NVQ Level 2 | 3+ Years Experience
• Senior Store Assistant | Inventory Management | Team Leadership | Advanced Sales Techniques | 5 Years’ Expertise
• Junior Shop Clerk | Product Knowledge Enthusiast | Efficient POS Handling | Retail Operations Certificate
• Customer Care Specialist | Relationship Building | Issue Resolution | BTEC Diploma in Retail | 4 Years On-Floor
• Assistant Store Manager | Staff Training | Sales Strategy Implementation | 7+ Years Retail Management
• Lead Cashier | Fast-Paced Retail Environments | Accurate Transactions | Customer Engagement | 6 Years’ Dedicated Service

Opting between a shop assistant CV summary or objective

Within the top one third of your shop assistant CV, you have the opportunity to briefly summarise your best achievements or present your professional goals and dreams. Those two functions are met by either the CV summary or the objective.

• The summary is three-to-five sentences long and should narrate your best successes, while answering key requirements for the role . Select up to three skills which you can feature in your summary. Always aim to present what the actual outcomes were of using your particular skill set. The summary is an excellent choice for more experienced professionals.
• The objective is more focused on showcasing your unique value as a candidate and defining your dreams and ambitions . Think about highlighting how this current opportunity would answer your career vision. Also, about how you could help your potential employers grow. The objective matches the needs of less experienced candidates, who need to prove their skill set and, in particular, their soft skills.

Still not sure about how to write your CV opening statement ? Use some best industry examples as inspiration:

CV summaries for a shop assistant job:

• With over 5 years of dedicated experience in fashion retail, I have honed expert skills in customer service, sales, and visual merchandising, culminating in a 30% increase in client retention at a high-street boutique in London.
• Versatile and energetic professional with over 3 years of experience in fast-paced grocery store environments, skilled in inventory management, product knowledge, and creating effective promotional displays, significantly boosting store-wide sales.
• Accomplished educator seeking to transfer a decade’s worth of communication, organisational, and team management skills into the retail sector, bringing a fresh perspective and a zeal for customer engagement to a thriving, fashion-forward retail team.
• Experienced IT technician pivoting into retail with a passion for technology and gadgets, eager to apply problem-solving skills and tech savviness to enhancing the shopping experience for customers in an electronics retail setting.
• Passionate about entering the retail industry, aiming to utilise outstanding customer service skills and a keen eye for detail to exceed sales targets and ensure a memorable shopping experience for every customer.
• Eager to embark on a career in the retail world, with the objective of bringing my personable demeanor, quick learning abilities, and commitment to excellence to succeed in meeting and surpassing sales goals in a dynamic team environment.

More detailed look into your work history: best advice on writing your shop assistant CV experience section

The CV experience is a space not just to merely list your past roles and responsibilities. It is the CV real estate within which you could detail your greatest accomplishments and skills, while matching the job requirements. Here's what to have in your experience section:

• Prove you have what the job wants with your unique skill set and past successes;
• Start each bullet with a strong, action verb, and continue with the outcome of your responsibility;
• Use any awards, nominations, and recognitions you've received as solid proof of your skill set and expertise ;
• align your experience with the role responsibilities and duties.

For more help on how to write your CV experience section, check out the next section of our guide:

Best practices for your CV's work experience section

• Provided personalised customer service, ensuring that each customer felt attended to and valued, leading to a 15% increase in repeat business.
• Demonstrated a strong understanding of product features and benefits, answering queries and making tailored suggestions that boosted sales by 20%.
• Efficiently managed stock levels and product displays, maintaining an organised shop floor that enhanced the shopping experience for customers.
• Processed transactions quickly and accurately, with a keen attention to detail that minimised errors and end-of-day discrepancies.
• Handled customer complaints with empathy and professionalism, resolving issues to the customer’s satisfaction and upholding the store's reputation.
• Collaborated with team members to plan and execute promotional events, resulting in a significant increase in foot traffic and sales revenue.
• Developed in-depth knowledge of point-of-sale systems, handling cash, credit, and returns transactions with proficiency.
• Utilised upselling and cross-selling techniques effectively, contributing to a notable rise in average transaction value.
• Kept up-to-date with current sales and promotional trends, applying this knowledge to drive sales and meet monthly targets consistently.
• Managed inventory levels and performed weekly stock checks to maintain adequate supply, improving in-stock availability by 15%.
• Operated POS systems with a high level of accuracy, processing an average of 75 transactions per day and contributing to the shop's revenue stream.
• Increased upselling of priority products by educating customers on features and benefits, leading to a 20% sales increase in targeted items.
• Coordinated with the marketing team to set up in-store promotions and displays that directly aligned with seasonal campaigns, enhancing customer purchase experience.
• Developed product knowledge across various departments, offering informed recommendations which resulted in a 30% customer satisfaction score increase.
• Mentored new team members on customer service best practices, helping to maintain the store's reputation for excellent client service.
• Assisted in the reorganization of the store layout, leading to a more intuitive shopping experience and a 10% increase in overall sales.
• Implemented a new inventory tracking system that reduced the time to restock shelves by 25%, ensuring product availability.
• Handled customer complaints and provided resolutions that maintained high levels of customer loyalty, with a retention rate above 90%.
• Participated in quarterly sales planning, providing insights from the shop floor that contributed to strategic decision-making.
• Tracked daily sales and prepared reports that were reviewed by management to adjust sales targets, playing a critical role in forecasting.
• Liaised with suppliers to streamline the restocking process, ensuring a constant supply of high-demand products with minimal delay.
• Organized weekly promotional events that boosted foot traffic to the shop, leading to an increased sale of promotional items by 35%.
• Facilitated a customer feedback system that directly addressed and resolved client concerns, improving the store's Net Promoter Score (NPS) by 25 points.
• Negotiated with vendors to secure beneficial terms and pricing, resulting in cost savings of 5% on inventory purchases.
• Coordinated the implementation of an eCommerce platform for the shop, which expanded the customer base by reaching online shoppers.
• Led a cross-functional team to launch a store-wide initiative on product knowledge, improving overall staff sales techniques and increasing average sales per employee by 18%.
• Initiated a successful loyalty program that contributed to a 20% rise in repeat customers, bolstering customer retention efforts.
• Collaborated with the visual merchandising team to redesign store windows monthly, which captivated passersby and increased walk-in rate by 12%.
• Played an instrumental role in a pilot customer service improvement program that was later rolled out chain-wide due to its success in our store.
• Provided valuable input into the seasonal product selection process, ensuring the shop's offerings met market demands and customer preferences.
• Organized staff schedules and managed shift rotations to optimize staffing levels during peak hours, maintaining high customer service standards.

What to add in your shop assistant CV experience section with no professional experience

If you don't have the standard nine-to-five professional experience , yet are still keen on applying for the job, here's what you can do:

• List any internships, part-time roles , volunteer experience, or basically any work you've done that meets the job requirements and is in the same industry;
• Showcase any project you've done in your free time (even if you completed them with family and friends) that will hint at your experience and skill set;
• Replace the standard, CV experience section with a strengths or achievements one. This will help you spotlight your transferrable skills that apply to the role.
• How to Address Employment Gaps on Your CV (With Templates for 2023)
• How to Craft an Effective CV for a Part-Time Job

If applicable, briefly mention a situation where things didn’t go as planned and what you learned from it, demonstrating your ability to learn and adapt.

Key shop assistant CV skills: what are hard skills and soft skills

Let's kick off with the basics. You know that you have to include key job requirements or skills across your CV. For starters, take individual skills from the job description and copy-paste them into your CV, when relevant. Doing so, you'll ensure you have the correct skill spelling and also pass the Applicant Tracker System (ATS) assessment. There are two types of skills you'll need to include on your CV:

• Hard skills - technical abilities that are best defined by your certificates, education, and experience. You could also use the dedicated skills section to list between ten and twelve technologies you're apt at using that match the job requirements.
• Soft skills - your personal traits and interpersonal communication skills that are a bit harder to quantify. Use various CV sections, e.g. summary, strengths, experience, to shine a spotlight on your workspace achievements, thanks to using particular soft skills.

Remember that your job-winning CV should balance both your hard and soft skills to prove your technical background, while spotlighting your personality.

Top skills for your shop assistant CV:

Point of Sale (POS) Systems

Inventory Management

Product Knowledge

Merchandising

Basic Numeracy

Cash Handling

Stock Replenishment

Cleaning and Maintenance

Customer Order Processing

Visual Merchandising

Customer Service

Communication

Adaptability

Problem-Solving

Attention to Detail

Time Management

Multitasking

Reliability

If there's a noticeable gap in your skillset for the role you're applying for, mention any steps you're taking to acquire these skills, such as online courses or self-study.

Listing your university education and certificates on your shop assistant CV

The best proof of your technical capabilities would be your education and certifications sections. Your education should list all of your relevant university degrees , followed up by their start and completion dates. Make sure to also include the name of the university/-ies you graduated from. If you happen to have less professional experience (or you deem it would be impressive and relevant to your application), spotlight in the education section:

• that you were awarded a "First" degree;
• industry-specific coursework and projects;
• extracurricular clubs, societies, and activities.

When selecting your certificates, first ask yourself how applicable they'd be to the role . Ater your initial assessment, write the certificate and institution name. Don't miss out on including the completion date. In the below panel, we've curated relevant examples of industry-leading certificates.

If you have received professional endorsements or recommendations for certain skills, especially on platforms like LinkedIn, mention these to add credibility.

• How to Showcase Your Educational Achievements on CV: Examples, Templates, & Guide for 2024
• CV Certifications - Tips, Examples & Template to Use in 2024

Key takeaways

Write your professional shop assistant CV by studying and understanding what the role expectations are. You should next:

• Focus on tailoring your content to answer specific requirements by integrating advert keywords through various CV sections;
• Balance your technical know-how with your personal skills to showcase what the unique value would be of working with you;
• Ensure your CV grammar and spelling (especially of your key information and contact details) is correct;
• Write a CV summary, if your experience is relevant, and an objective, if your career ambitions are more impressive;
• Use active language by including strong, action verbs across your experience, summary/objective, achievements sections.

Looking to build your own Shop Assistant CV?

• CV Examples

Frequently Asked Questions about Shop Assistant CVs

Q: should i include references on my shop assistant cv, q: how can i make my shop assistant cv more engaging, q: how important is relevant work experience on a shop assistant cv.

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Understanding the Different Sections in Your CV - Guide for 2024

Adding Address in Your CV - Tips & Examples for 2024

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• CV Templates
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Shop assistant CV template

On this page you will find 3 professionally written Shop Assistant CV examples.

Shop Assistant CV template 1

Samantha Lewis Dayjob Ltd 120 Vyse Street Birmingham B18 6NF T: 0121 638 0026 M: number here E: [email protected]

PERSONAL SUMMARY

A smart, conscientious and customer focused shop assistant with extensive experience of selling, stocking and ordering merchandise in a retail and sales operation. Able to converse in a courteous and polite manner. Always paying specific attention to detail, and having a approachable, cheerful and friendly attitude. Currently looking for a suitable shop assistant position in a exciting retail outlet that offers significant opportunities for career progression.

CAREER HISTORY

High Street Retail Shop SHOP ASSISTANT     –    May 2008 – Present Responsible for maximising sales and providing excellent customer care to shops customers. Constantly working to develop and increase sales under the supervision of the Shop Manager.

• Operating the tills, including cashing up and completing paper work at the start and end of shift.
• Assisting customers in the selection and purchase of items.
• Completing sales sheets at the end of the day.
• Ensuring that the shop counter is always manned.
• Processing cash and credit card transactions accurately & efficiently.
• Managing the till, taking money from customers and hanging out receipts.
• When required wrapping up purchased items for customers.
• Following policies & procedures relating to cash & stock handling.
• Checking the inventory listing with actual stock on the shop shelves and reporting and  discrepancies to managers.
• Keeping merchandise orderly and neat in appearance.
• Handling customers complaints in a professional and diplomatic way.
• Keeping the shop floor clean and tidy at all times.
• Setting up promotional displays.
• Organising promotional events.
• Attending training sessions.
• Assisting with postal deliveries to customer addresses.
• Promoting the shop and its products at every opportunity.
• Daily tracking and reporting to the shop manager.
• Highlighting special promotions to customers.
• Restocking the sales areas.
• Giving expert advice to customers regarding products.
• Cleaning the shop, hovering, polishing etc.
• Moving large amounts of stock and merchandise around the shop.

PROFESSIONAL EXPERIENCE

Competencies:

• Consistently achieving sales targets.
• Complying with health and safety regulations as laid down in the store Health and safety policy.
• Hard working, self motivated and flexible.
• Ability to work efficiently and accurately in a fast paced retail environment.
• A real commitment to customer service.
• An eye for stylish merchandising.
• Physically fit and have the stamina required to stand on feet all day long.
• Having specialist knowledge of the store products and merchandise.
• Knowledge of cataloging and inventory techniques.
• Friendly personality and able to engage customers.
• A strong work ethic and desire to succeed.
• Smart presentable appearance.
• Possess a polite and helpful manner.
• Confident communication skills.
• Willing to learn.
• Positive attitude.
• Confident and articulate.
• Persuasive and having good influencing skills.

KEY COMPETENCIES AND SKILLS

Stock management Sales Client interaction Negotiating skills

ACADEMIC QUALIFICATIONS

Evesham North College           2005 – 2008 NVQ/SVQ Retail Operations at levels 2, 3 and 4 NVQ/SVQ Sales Delivery at Level 2 NVQ/SVQ at Visual Merchandising Level 2

Coventry North School               2003 – 2005 A levels:     Math (C)   English (C)   Physics (B)

REFERENCES  – Available on request.

Shop Assistant CV template 2

Maxine Corry Dayjob Limited The Big Peg 120 Vyse Street Birmingham B18 6NF England T: 0044 123 456 7890 E: [email protected]

Maxine has a track record of successfully starting and closing sales in a store. She is a great communicator who can make shopping a fun, uplifting and confidence-boosting experience for customers. What sets her apart from others is her ability to change negative customer experiences into positive ones. This is something she does by helping shoppers to get the most out of their purchase and feel like they have gotten true value for their money. In her current role she has consistently met all the pre-determined sales targets set for her. During her career she has learnt how to build relationships with colleagues to create a winning team spirit. As a true professional she is willing to work flexible and unsociable hours where the role of the job requires. On a personal level she has a positive attitude towards her own self development and actively enrols on courses. Right now, she would like to join a reputable company that rewards capable staff who get things done.

CAREER HISTORY SHOP ASSISTANT – Start Date – Present Employers name – Location Responsible for welcoming customers into the store, understanding what they need and then guiding them to the right products.

• Acknowledging customers in a professional manner as they enter the shop.
• Acting as a primary point of contact for both face to face and online customers.
• Working in multiple retail locations on a rota basis.
• Serving customers on checkouts ensuring they receive an easy, seamless and personalised service.
• Ensuring all relevant health and safety procedures are followed.
• Identifying and then taking action on under-performing product lines.
• Processing card and cash payments quickly and in a respectful manner.
• Updating customer records on the company’s database.
• Carrying out daily price audits to identify and correct price discrepancies.
• Helping managers with their clerical and administrative tasks.
• Assisting in the picking and dispatch of online orders.
• Removing security tags and wrapping up goods for customers.
• Talking to unhappy and disgruntled customers in a tactful manner.
• Handling product returns and payment refund requests.
• Following brand guidelines while promoting products.
• Making sure products have the correct labels and prices on them.
• Opening and closing the shop when required to.
• Saying ‘thank you’ to customers as they leave the store.

JOB TITLE – Start Date – End Date Employers name – Location

KEY SKILLS AND COMPETENCIES

Professional

• Happy to take the first step and start a conversation with customers.
• Can work full and part time hours.
• Punctual and always on time.
• Prepared to work shifts including evenings, weekends and holiday periods.
• Ability to work without supervision and take the lead.
• Good analytical and problem-solving skills.
• Long list of recognised customer service qualifications.
• Able to handle confidential matters with the utmost discretion.
• Willing to wear a company uniform.
• Have a strong drive to get things done quickly and efficiently.
• Possess an engaging and polite personality.
• Being proactively helpful in all matters.

AREAS OF EXPERTISE

Serving customers Handling cash Problem solving Product knowledge Stock control

University name  –  Degree details              Study Dates College name      –  Qualifications                Study Dates School name       –  Subjects / Grades          Study Dates

Available on request.

Shop Assistant CV template 3

A highly energised Shop Assistant who works hard and gets the job done. Maxine understands that positive attitudes go a long way in providing excellent customer service. Because of this she makes sure her customers are the heart of everything she does. She thrives on solving a customer’s problems and genuinely loves going the extra mile to help them. Through her career she has got to understand everything that goes on in a store and has no trouble running it in the temporary absence of a Shop Manager. As a true professional she is able to work both as a member of a team or on own initiative. At her present place of work, she has been commended for minimising stock loss by maintaining a high level of awareness of the stores inventory. Through her career she has sold some of the world’s top brands by professionally representing their products and services. Right now, she would like to work for a retail outlet where she will be part of a specialist, diverse team where everyone is welcome.

CAREER HISTORY SHOP ASSISTANT – Start Date – Present Employers name – Location Responsible for working as a part of a team tasked with maximising store sales and delivering a great shopping trip experience to customers.

• Always prioritising customers over any other tasks.
• Discussing product features with customers who want to buy them.
• Assisting customers with queries.
• Actively promoting store cards and special offers.
• Arranging window displays in a visually appealing manner.
• Cashing up the tills at the beginning and end of each shift.
• Unpacking and sorting new stock delivery.
• Reporting directly to the store manager.
• Carrying out additional duties, appropriate to grade, as and when required.
• Ensuring that the sales floor is organized according to established guidelines.
• Providing customers with guidance on selecting products from the sales floor.
• Advising customers how to use and care for products they’ve bought.
• Liaising with suppliers regarding warranty claims.
• Sweeping and mopping the shop floor on a regular basis.
• Answering telephone calls in a professional and helpful manner.
• Looking out for illegal activities such as shoplifting and fraudulent credit cards etc.
• Answering phone and email enquiries.
• Standing in for the store manager in their absence.
• Good at pre-empting and problem-solving issues.
• Ability to work well under pressure in a fast-paced retail environment.
• Having a smart appearance and always presentable.
• Have a positive attitude that is reflected in her language and tone of voice.
• Strong knowledge of MS Office suite.
• Fully conversant with stock rotation principles.
• Display no prejudice when working with others.
• Prioritizing duties and doing the most important one first.
• Comfortable in public settings where there are lots of people milling around.
• Physically fit and able to remain standing or walking for long periods of time.

Customer interactions Replenishing stock Cash handling Online shopping

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Category : Gorodok factory

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