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Entry Level Customer Service Representative Resume Examples: Proven To Get You Hired In 2024

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• Entry Level Customer Service Representative
• Customer Support Representative
• Customer Service Agent
• Customer Relationship Manager
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Entry Level Customer Service Representative Resume Template

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As an Entry Level Customer Service Representative, you're the front line of a company's communication with its customers. It's a role that demands exceptional interpersonal skills and a knack for problem-solving. Recently, the ability to navigate and use customer relationship management (CRM) software has become more important as companies digitalize their processes. When crafting your resume, it's crucial to portray not just your customer service abilities, but also your adaptability in a technology-driven workspace. In this role, patience and empathy are also key. The pandemic has put customer service reps under increasing pressure as businesses pivot to meet changing consumer needs. Your resume should tell a story of resilience, adaptability, and unflappable customer service even when faced with challenging situations.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your entry level customer service representative resume in 2024,    emphasize crm software proficiency.

In your 'Skills' section, be sure to include any experience with CRM software. Today, companies expect their customer service reps to efficiently manage customer data, making this skill a high-priority.

   Showcase Adaptability through Specific Examples

Under your 'Experience' section, cite specific instances where you adapted to sudden changes or challenges. It shows your resilience and ability to remain composed under unexpected circumstances which are essential in a customer service role.

If you’re still taking classes as a student, or even if you just graduated, the recruiting world can be an intimidating place -- especially if you don’t have much work experience. Don’t worry! You can use this template to show recruiters that you have relevant experience in internships or clubs, and that you’re fully capable and skilled for the role.

   Put your education at the top for entry-level roles

You may notice that this resume template is quite different from the other templates in organization, with the education section found at the top. This is intentional, and quite common in many successful entry-level resumes. Since most students don’t have a wealth of experiences in the workplace, recruiters will look at your education section to understand your interests and your experience. Make sure to include your GPA and any honors you may have, along with relevant coursework that may be applicable to the role. You can also include any relevant certifications to show that you are someone who takes initiative to learn.

   Relevant experience, skills, and projects highlighting transferrable customer support skills

Even though it’s okay to not have experience in customer satisfaction specifically, it’s important to include as many areas where you have engaged in similar capacities. Create detailed bullet points of any internships you might have had, and include responsibilities and achievements that are directly applicable to a customer service role. You can do the same with your experiences in volunteering or with university projects. For example, this applicant calls out that they did an analysis to “understand customer sentiment and purchasing trends”.

Customer Support Representative Resume Sample

Customer service agent resume sample, customer relationship manager resume sample, customer engagement specialist resume sample.

As a career coach and former hiring manager, I've worked with job seekers across various industries, including those applying for entry-level customer service representative roles at companies like Amazon, Comcast, and Bank of America. I've seen firsthand what makes a resume stand out and get noticed by recruiters. Here are some key tips to enhance your entry-level customer service representative resume and increase your chances of landing an interview.

   Highlight your customer service skills

Recruiters look for candidates who possess strong customer service skills. Showcase your abilities by including specific examples from your past experiences:

• Resolved an average of 50+ customer inquiries per day via phone and email
• Maintained a 95% customer satisfaction rating based on post-call surveys
• Collaborated with cross-functional teams to implement process improvements, reducing average call handling time by 20%

Avoid using generic statements that lack context, such as:

• Good communication skills
• Team player
• Problem-solver

   Emphasize your ability to learn quickly

As an entry-level candidate, you may not have extensive experience in customer service. However, you can still showcase your ability to learn and adapt quickly. Highlight instances where you:

• Completed a comprehensive 4-week customer service training program, mastering product knowledge and call handling procedures
• Learned and effectively used a new CRM system within the first week of employment
• Received praise from supervisors for quickly grasping complex customer issues and providing effective solutions

   Include relevant volunteer or internship experience

If you lack paid customer service experience, don't worry. You can still showcase relevant skills gained through volunteer work or internships:

• Volunteered at a local community center, assisting visitors with inquiries and providing information about programs and services
• Completed a 3-month internship at a tech startup, handling customer support tickets and contributing to the development of the company's FAQ page

Avoid leaving out these experiences, as they demonstrate your commitment to customer service and your ability to apply your skills in real-world situations.

   Tailor your resume to the job description

Customize your resume for each job application to showcase how your skills and experiences align with the specific requirements of the role. For example:

Job description: "Proficient in using Zendesk to manage customer support tickets" Your resume: "Skilled in using Zendesk to efficiently manage and resolve customer support tickets, handling an average of 30 tickets per day"

Avoid using a generic, one-size-fits-all resume that fails to address the unique needs of each employer.

   Quantify your achievements

Whenever possible, use numbers and metrics to quantify your accomplishments and demonstrate your impact in previous roles:

• Resolved an average of 75 customer inquiries per day, consistently exceeding the team's daily target by 25%
• Achieved a 98% customer satisfaction rating, outperforming the team average by 5%
• Contributed to a 15% reduction in call abandonment rates through effective call handling and problem-solving skills

Avoid using vague or subjective statements that don't provide concrete evidence of your abilities, such as:

• Handled a high volume of customer calls
• Provided excellent customer service
• Contributed to team success

   Showcase your technical skills

Many customer service roles require proficiency in various technical tools and systems. Highlight your experience with relevant software and platforms:

• Proficient in using Salesforce CRM to manage customer data and interactions
• Experienced in using Zendesk to handle customer support tickets, consistently meeting a 95% SLA for ticket resolution
• Skilled in using Microsoft Office Suite (Word, Excel, PowerPoint) to create and maintain customer documentation

By showcasing your technical skills, you demonstrate your ability to adapt to new tools and systems, making you a more attractive candidate for entry-level customer service roles.

Writing Your Entry Level Customer Service Representative Resume: Section By Section

  summary.

A summary, also known as a professional summary or resume summary, is an optional section that you can include at the top of your resume. While it's not a mandatory section like your work experience or education, a well-written summary can be a valuable addition to your resume, especially if you're an entry-level customer service representative.

A summary allows you to provide context about your career goals and highlight your most relevant qualifications, even if you don't have a lot of work experience. It's a chance to showcase your skills and explain why you're a great fit for the customer service representative role you're targeting.

However, it's important to keep your summary concise and avoid repeating information that's already covered in other sections of your resume. Aim for a few sentences or a short paragraph at most. And never use an objective statement instead of a summary - objectives are outdated and not recommended by hiring managers.

To learn how to write an effective resume summary for your Entry Level Customer Service Representative resume, or figure out if you need one, please read Entry Level Customer Service Representative Resume Summary Examples , or Entry Level Customer Service Representative Resume Objective Examples .

1. Tailor your summary to the customer service job

When writing your summary for an entry-level customer service representative position, it's crucial to tailor it to the specific job you're applying for. Research the company and the job description to identify the key skills and qualities they're looking for in a candidate.

Then, incorporate those keywords and phrases into your summary to show that you're a good match. For example:

• Customer-focused professional with experience in resolving client inquiries and complaints. Skilled in active listening, problem-solving, and maintaining a positive attitude under pressure. Eager to apply my communication abilities to provide excellent service for XYZ Company's valued customers.

Avoid using a generic summary that could apply to any customer service job. Instead, customize it to the specific role and company to demonstrate your fit and capture the hiring manager's attention.

2. Highlight your relevant skills and traits

In your customer service representative summary, emphasize the skills and personality traits that make you well-suited for a role interacting with and assisting customers. Focus on soft skills like communication, empathy, patience, and conflict resolution.

However, rather than just listing these skills, provide a specific example or context to illustrate them:

Customer service representative with communication, problem-solving, and organizational skills. Dedicated and hardworking.

Instead, try something like:

Diligent customer service representative experienced in responding to client questions and resolving billing issues. Skilled at clearly explaining complex technical concepts to non-technical audiences. Trusted by managers to handle escalated customer complaints with empathy and patience to reach a solution.

The second example is more compelling because it provides details about how and when you demonstrated the key skills required for success in a customer service role.

  Experience

The work experience section is the core of your resume. It's where you'll highlight your most relevant and impressive professional experiences that make you qualified for the customer service representative position you're applying for.

In this section, we'll break down everything you need to know to craft a compelling work experience section step-by-step, including what to include, how to choose the right experiences to showcase, and how to make your bullet points impactful.

1. Lead with a strong customer service job

Hiring managers want to see that you have experience working in customer-facing roles. If you have any prior work experience in retail, hospitality, or customer service, make sure to include that first in your work experience section, even if it's not the most recent role you've held.

When describing your customer service experience, focus on highlighting your skills in:

• Communicating with customers via phone, email or chat to resolve issues
• Answering customer inquiries and providing information about products/services
• Processing orders, returns and exchanges
• Upselling products or services to increase revenue

Customer Service Representative, ABC Retail, June 2019 - Present - Responded to 50+ customer inquiries via phone and email daily, resolving issues and answering questions about products and services - Processed 30+ orders, returns and exchanges per shift, ensuring customer satisfaction - Upsold related products to increase average order value by 15%

Not sure if your resume leads with your most relevant customer service experience? Our Targeted Resume tool analyzes your resume against a job description to identify which skills and experiences you should highlight to impress hiring managers for that specific role.

2. Use strong, customer-centric action verbs

When describing your work experience, choose powerful action verbs that demonstrate your customer service skills and impact. Avoid bland, overused words like "assisted" or "handled". Instead, use engaging, customer-focused verbs like:

Compare the following examples:

• Handled customer complaints
• Resolved customer issues efficiently, resulting in a 95% satisfaction rating

The second example uses a strong action verb (resolved) and includes a metric to quantify the impact. This makes the bullet point much more compelling.

After writing your work experience section, paste your resume into our free Score My Resume tool. It will scan your resume and provide feedback on your use of action verbs and other key criteria hiring managers look for.

3. Quantify your accomplishments with metrics

Whenever possible, include numbers and metrics to quantify your achievements in each role. This helps hiring managers understand the scope and impact of your work. Ask yourself:

• How many customers did I serve per day/week/month?
• What was our average response time and how did I contribute to that?
• Did I upsell any products/services and by how much did it increase sales?
• How many positive customer reviews did I receive?

Here are some examples of quantified bullet points:

• Responded to 200+ customer emails per week with an average resolution time of 2 hours
• Consistently exceeded upselling targets by 20%, generating $5K in additional monthly revenue
• Earned 50+ five-star reviews from satisfied customers on post-interaction surveys

Even if you don't have exact numbers, estimated metrics are better than no metrics at all. Quantifying your experience shows hiring managers the real results you've achieved.

When estimating metrics, be realistic and prepared to explain your reasoning if asked in an interview. You never want to exaggerate or misrepresent your accomplishments.

  Education

The education section is a critical component of your resume, especially when applying for entry-level customer service representative positions. It provides employers with a snapshot of your academic background and relevant training. Here are some key tips to help you craft a compelling education section that showcases your qualifications.

1. Highlight your customer service training

If you have completed any customer service-related courses or training programs, make sure to highlight them in your education section. This could include:

• Customer Service Excellence Certificate
• Conflict Resolution Training
• Communication Skills Workshop

By showcasing your specific training, you demonstrate to employers that you have the necessary skills to excel in a customer service role.

2. Include relevant coursework for recent graduates

If you are a recent graduate with limited work experience, you can leverage your education section to highlight relevant coursework. For example:

Bachelor of Arts in Communication University of XYZ Relevant Coursework: Customer Relations, Business Writing, Public Speaking

This approach allows you to showcase the skills and knowledge you gained through your studies that are applicable to a customer service position.

3. Keep it concise for experienced professionals

If you have several years of work experience, your education section should be brief and to the point. Avoid listing outdated or irrelevant information, such as:

• High school diploma
• Unrelated certifications
• Incomplete degrees

Instead, focus on your most recent and relevant educational achievements, like this:

Master of Business Administration University of ABC

  Skills

The skills section of your resume is one of the most important parts, especially for entry-level customer service representative positions. Hiring managers want to quickly see if you have the right skills for the job. Here are some tips on how to write an effective skills section:

1. Focus on relevant customer service skills

When applying for entry-level customer service roles, focus on skills that are directly relevant to the job. Some key skills to highlight include:

• Customer service
• Communication
• Problem-solving
• Attention to detail
• Time management
• Computer skills (e.g. typing, data entry)

Avoid listing generic soft skills like "hardworking" or "team player." Instead, show these qualities through your work experience and achievements.

2. Use proficiency levels strategically

Some resumes use proficiency levels like "Expert" or "Proficient" next to each skill. This can be effective, but be careful not to overuse them. Only use proficiency levels for skills that are highly relevant to the job. Here's an example of what to avoid:

Skills: Customer Service (Expert) Communication (Expert) Teamwork (Expert) Microsoft Word (Expert)

Instead, focus on a smaller set of key skills and use proficiency levels sparingly:

Key Skills: Customer Service Problem-Solving Computer Skills: Typing (80 WPM), Data Entry (Expert)

3. Avoid outdated technical skills

As an entry-level customer service rep, you don't need a long list of technical skills. However, do include relevant computer skills that show you're comfortable with technology. Some good ones to list:

• Typing speed (include your WPM)
• CRM software (e.g. Salesforce, Zendesk)
• Microsoft Office (Word, Excel, Outlook)

Leave off outdated or irrelevant technical skills. For example, listing "Windows XP" or "Internet Explorer" will make your skills look obsolete. Stick to currently used technologies.

4. Keep ATS in mind

Many companies use Applicant Tracking Systems (ATS) to filter resumes based on keywords. To get past ATS, make sure your skills section includes relevant keywords from the job description.

For example, if the job requires experience with Zendesk, include "Zendesk" in your skills section. If it mentions "problem-solving", list that as one of your key skills.

However, avoid keyword stuffing. Only include skills you actually have. The goal is to show the ATS (and the hiring manager) that you're a good match, not trick the system.

Skills For Entry Level Customer Service Representative Resumes

Here are examples of popular skills from Entry Level Customer Service Representative job descriptions that you can include on your resume.

• Customer Service
• Customer Support
• Technical Support
• Customer Experience
• Microsoft Access
• SME management
• Social Media

Skills Word Cloud For Entry Level Customer Service Representative Resumes

This word cloud highlights the important keywords that appear on Entry Level Customer Service Representative job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

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• Customer Service Resume Guide & Examples for 2022

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Entry Level Customer Service Representative Resumes

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• Template #4: Customer Support Representative
• Template #5: Customer Service Agent
• Template #6: Customer Relationship Manager
• Template #7: Customer Engagement Specialist
• Skills for Entry Level Customer Service Representative Resumes
• Free Entry Level Customer Service Representative Resume Review
• Other Administrative Resumes
• Entry Level Customer Service Representative Interview Guide
• Entry Level Customer Service Representative Sample Cover Letters
• Alternative Careers to a Customer Support Representative
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• Entry Level Customer Service Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Entry Level Customer Service Resumes:

• Utilize AI-driven tools to enhance customer interaction and satisfaction.
• Resolve customer inquiries through multiple digital communication platforms.
• Collaborate with cross-functional teams to improve service delivery processes.
• Participate in continuous learning programs to stay updated on industry trends.
• Implement feedback loops to refine customer service strategies.
• Analyze customer data to identify trends and improve service offerings.
• Assist in developing automated solutions for common customer issues.
• Engage in remote collaboration using agile methodologies for project management.
• Contribute to team meetings with strategic insights and service improvement ideas.
• Mentor new team members on customer service best practices.
• Adapt quickly to new technologies and service platforms as they are introduced.

Speed up your writing process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to. Try it for free.

Entry Level Customer Service Resume Example:

• Implemented an AI-powered chatbot system, reducing response times by 40% and increasing customer satisfaction scores from 85% to 92% within three months.
• Spearheaded a cross-functional team to develop a comprehensive knowledge base, resulting in a 25% decrease in escalated tickets and improved first-contact resolution rates.
• Pioneered a virtual reality customer service training program, reducing onboarding time by 30% and improving new hire performance metrics by 20%.
• Orchestrated the transition to a cloud-based CRM system, streamlining customer data management and boosting team productivity by 35% within the first quarter of implementation.
• Developed and executed a proactive outreach strategy, resulting in a 15% increase in customer retention and generating $50,000 in additional annual revenue.
• Collaborated with the marketing team to create personalized customer journey maps, leading to a 28% improvement in cross-selling success rates.
• Achieved a 98% customer satisfaction rating by consistently exceeding service level agreements and resolving complex inquiries efficiently.
• Initiated a peer-to-peer mentoring program, reducing new hire turnover by 25% and improving team knowledge sharing.
• Identified and implemented process improvements that reduced average handle time by 20%, allowing the team to manage a 30% increase in call volume without additional staffing.
• Excellent communication
• Conflict resolution
• Problem solving
• Interpersonal skills
• Customer service orientation
• Patience and empathy
• Time management
• Adaptability
• Conflict resolution strategies
• Training and coaching
• Listening skills
• Process improvement
• Attention to detail
• Active listening
• Conflict management
• Active learning
• Service-mindedness
• Analytical thinking
• Product knowledge
• Stress management
• Communication

Top Skills & Keywords for Entry Level Customer Service Resumes:

Hard skills.

• Customer Service Software (e.g. Zendesk, Freshdesk)
• Call Center Operations
• Complaint Resolution
• Order Processing
• Data Entry and Management
• Multitasking and Time Management
• Communication Skills
• Conflict Resolution
• Active Listening
• Problem Solving
• Sales Skills
• Technical Troubleshooting

Soft Skills

• Communication and Interpersonal Skills
• Active Listening and Empathy
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Patience and Tactfulness
• Attention to Detail and Accuracy
• Customer Service Orientation
• Teamwork and Collaboration
• Conflict Resolution and Negotiation
• Positive Attitude and Enthusiasm
• Multitasking and Stress Management

Resume Action Verbs for Entry Level Customer Services:

• Communicated
• Collaborated
• Prioritized
• Followed up
• Coordinated
• Facilitated
• Investigated

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Resume FAQs for Entry Level Customer Services:

How long should i make my entry level customer service resume, what is the best way to format my entry level customer service resume, what certifications should i include on my entry level customer service resume, what are the most common mistakes to avoid on a entry level customer service resume, compare your entry level customer service resume to a job description:.

• Identify opportunities to further tailor your resume to the Entry Level Customer Service job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Entry Level Customer Services:

Customer service associate, customer service representative, customer service coordinator, customer service intern, customer support specialist, call center, customer service relations, beginner level customer service.

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32 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 32 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned. If these kinds of details paralyze you, take a breath; now, make a resume with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Senior Customer Success Manager Resume

• Here’s the inside scoop: dig into the job ad to get a grasp of what hiring managers are after, whether killer communications skills , a track record of success in customer handling, or knowing your way around the latest industry software (think Salesforce, Slack, and Zendesk). Then, spotlight these proficiencies in your showpiece. See? A piece of cake!

Customer Service Officer Resume

• Sprucing up your customer service officer resume with some numbers is a no-brainer! It’s like falling off a log; all you need to do is sprinkle in statements like “Capitalized on Salesforce CRM tools to track customer interactions and sales data, improving customer satisfaction scores to 4.4 out of 5.”

Medical Customer Service Resume

• Color enhancements look good on a medical customer service resume; they are like a visual shout-out to all the essential components like your header, the university you attended, and former places of work. A heads-up, though: stick with a consistent color palette—after all, you want it to scream professionalism, not an art project gone wild.

Customer Care Resume

• Think along the lines of “Spearheaded the integration of Freshdesk to streamline client communications, reducing response time by 37%” and “Negotiated service agreements with high-value clients, bringing in $576,987 in new business”. These should be your highlights—front and center of your resume’s work experience section. After all, wouldn’t you notice a candidate with figures to prove they’re a mover and shaker?

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Healthcare Customer Service Representative Resume

• Take David’s points for example. See how they use multiple skills in their points to show prospective employers that they’re well aware of what’s trending in the healthcare service industry.

Customer Experience Resume

• Remember, that this field usually only requires a high school diploma so no matter what qualification you have, add it in. Leaving the education sector of your customer experience resume blank will only worsen your chances of getting hired.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use the  best free resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!