objective resume for trainer

Top 16 Trainer Resume Objective Examples

Updated July 11, 2023 13 min read

A resume objective is a statement that outlines the unique skills, qualifications, and abilities that you bring to the trainer position. It should be tailored to match the job description and should include relevant accomplishments, such as any certifications or awards that demonstrate your ability to succeed in the role. When writing your resume objective for a trainer position, it’s important to highlight your ability to effectively lead and motivate others, as well as your knowledge of training techniques. Additionally, list any specializations you have in areas like health and wellness or sports nutrition. For example: “Highly organized professional trainer with 10+ years of experience leading group fitness classes. Skilled in developing individualized exercise plans and educating clients on proper nutrition. Certified personal trainer with specialty certifications in strength training and yoga instruction.”

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Top 16 Trainer Resume Objective Samples

To use my expertise and experience to help others reach their potential as a Trainer.
To apply my knowledge and skills in training and development to create an effective learning environment.
To provide quality training services that will enable employees to perform better and reach their goals.
To bring enthusiasm, energy, and creativity to the role of Trainer.
To utilize my strong communication skills to build relationships with learners and colleagues.
Seeking a position as a Trainer where I can utilize my extensive knowledge of adult learning theory, instructional design, and facilitation techniques.
To use my exceptional interpersonal skills to develop effective training programs for individuals and groups.
To leverage my strong organizational abilities to ensure successful delivery of training sessions.
To create an engaging learning environment while delivering high-quality instruction that meets the needs of learners.
To apply my passion for teaching and helping others learn in a Trainer role.
Looking for an opportunity to contribute to the success of an organization through effective training solutions.
Aiming to join a progressive organization as a Trainer where I can apply my expertise in designing curricula for various audiences.
Utilizing exceptional communication skills in order to facilitate meaningful learning experiences for all participants in the program.
Seeking an opportunity as a Trainer where I can use my problem-solving skills to identify areas of improvement within the organization’s training process.
Applying proven ability to assess individual learning needs and develop appropriate instruction plans accordingly as a Trainer.
Bringing outstanding presentation abilities coupled with strong leadership capabilities in order to motivate learners towards achieving their objectives as a Trainer

How to Write a Trainer Resume Objective

A trainer resume objective is an essential component of any successful job application. It serves as a summary of your qualifications and experience, and outlines the reasons why you would be an ideal candidate for the position. Writing a strong, effective trainer resume objective requires careful consideration and preparation.

The first step in writing a great trainer resume objective is to assess your skills and experiences relevant to the job you’re applying for. Consider what makes you stand out from other applicants, such as your knowledge of specific training techniques or certifications related to the role. Additionally, think about any unique accomplishments or awards that could help differentiate you from other candidates. Once you have identified your strengths and experiences, use them to craft a concise yet powerful statement that will grab the attention of hiring managers and make them want to read more.

Next, focus on using language that is specific to the position you are applying for. Use key terms related to training, such as “instructional design” or “learning management systems” within your objective statement so that it resonates with potential employers. Additionally, make sure that keywords used by recruiters in job postings appear throughout your objective statement. Doing this will demonstrate that you understand the requirements of the role and can hit the ground running if selected for an interview.

Finally, tailor each trainer resume objective to each individual job application rather than using a generic version across multiple submissions. This will show hiring managers that you have taken time to research their organization and consider how your particular skillset could benefit their team specifically.

By taking these steps when crafting a trainer resume objective, you can ensure that yours stands out from other applicants and gives potential employers an insight into who you are as a professional - ultimately increasing your chances of success!

Related : What does a Trainer do?

Key Skills to Highlight in Your Trainer Resume Objective

In the competitive field of training and development, your resume objective needs to stand out to potential employers. Highlighting key skills in this section not only showcases your qualifications but also demonstrates how you can add value to the organization. The following are some essential skills that you should consider emphasizing in your trainer resume objective. These skills can range from communication and leadership abilities to specific technical expertise relevant to the industry or role.

1. PowerPoint

A trainer often needs to create and deliver presentations to effectively communicate information, strategies, and procedures to a group of individuals. Proficiency in PowerPoint allows the trainer to design engaging and visually appealing presentations that can enhance learning and comprehension. This skill is important for a resume objective as it showcases the candidate's ability to efficiently educate and engage with their audience.

In the current digital age, especially with the increase in remote work due to the COVID-19 pandemic, proficiency in using Zoom is a crucial skill for a Trainer. This platform is often used for conducting online training sessions, meetings, webinars etc. A trainer needs to know how to navigate this tool effectively to ensure smooth communication and interaction with trainees. They should be able to manage virtual classrooms, share screens for presentations, use interactive features like polls or breakout rooms and troubleshoot any technical issues that may arise during the session. Hence, mentioning this skill in a resume objective can highlight the candidate's ability to adapt to modern training methods and technologies.

3. Articulate Storyline

Articulate Storyline is a powerful e-learning course authoring tool that allows trainers to create interactive and engaging training materials. Having this skill on a resume objective shows the candidate's ability to develop effective and innovative training programs, enhancing the learning experience for participants. This can be particularly beneficial in online or remote learning environments, demonstrating the candidate's adaptability to modern teaching methods. It also indicates proficiency in technology, creativity, and problem-solving.

4. Adobe Captivate

Adobe Captivate is a leading eLearning and course authoring tool that allows trainers to create interactive and engaging online learning materials. Having this skill on a resume demonstrates the ability to develop, design, and deliver high-quality digital training content. This can enhance the effectiveness of training programs, making it an essential skill for roles involving teaching or instruction. It also shows proficiency in digital tools and adaptability to technological advancements in the field of education and training.

5. Microsoft Teams

A trainer with proficiency in Microsoft Teams is highly desirable as this skill demonstrates the ability to effectively conduct, manage and participate in virtual training sessions. In today's digital age, where remote work and learning is becoming increasingly common, being adept at using such collaborative tools is essential. This skill also shows that the candidate can efficiently coordinate team communications, share and edit documents, schedule meetings, and manage projects within the platform. It indicates adaptability to new technologies which enhances productivity and communication in a training environment.

6. Google Classroom

A Trainer with a skill in Google Classroom is highly valuable as this platform has become widely used for online learning and training. This skill demonstrates the trainer's ability to create, distribute, and grade assignments in a paperless way, organize class materials in one place that is easily accessible from anywhere, enhance communication and interaction with learners, and provide effective feedback. It also shows their adaptability to digital tools and technology which is essential for remote or blended learning environments. Therefore, mentioning this skill in a resume objective can make the candidate more appealing to potential employers who utilize this platform.

Moodle is a learning platform designed to provide educators, administrators, and learners with a single robust, secure and integrated system to create personalized learning environments. As a trainer, having Moodle as a skill is crucial because it allows you to develop and manage online courses effectively. It demonstrates your ability to utilize digital tools for training purposes, adapt to new technologies and facilitate e-learning which is an increasingly important aspect of modern education and training. This skill could make you stand out from other candidates who may not be familiar with this platform.

8. Camtasia

A trainer often needs to create and deliver educational content in a variety of formats, including video. Camtasia is a software program that allows users to create professional videos with ease. It includes screen recording capabilities, which can be essential for creating tutorials or demonstrations. By listing Camtasia as a skill, it shows potential employers that the candidate is capable of creating high-quality instructional materials, enhancing their ability to effectively train others.

WebEx is a popular online meeting and video conferencing software. As a trainer, having proficiency in WebEx indicates that you are capable of conducting virtual training sessions effectively. This skill is particularly relevant in the current era of remote work and learning. It shows potential employers that you can adapt to different training environments and utilize technology to facilitate learning. This can broaden your reach as a trainer, allowing you to interact with participants from different locations, thus increasing the efficiency and flexibility of the training process.

A Trainer needs to have proficiency in Slack as this platform is commonly used for communication and collaboration in many organizations. It's essential for sharing information, conducting virtual training sessions, and providing real-time support. Knowledge of Slack demonstrates the trainer's ability to utilize modern technology effectively to facilitate learning and improve team communication.

Top 10 Trainer Skills to Add to Your Resume Objective

In conclusion, the objective section of your trainer resume is a critical platform for showcasing your key skills. It's an opportunity to make a strong first impression and convince potential employers that you're the ideal candidate for the job. Remember, it's not just about listing skills; it's about demonstrating how those skills translate into value for the company. Tailor your objective to each specific job application, highlighting relevant abilities and experiences. With careful attention to detail and strategic emphasis on your most powerful strengths, you can craft an objective statement that stands out from the crowd and helps propel you towards your career goals.

Related : Trainer Skills: Definition and Examples

Common Mistakes When Writing a Trainer Resume Objective

When it comes to writing a trainer resume objective, there are some common mistakes that people often make. These mistakes can be easily avoided if you understand the purpose of the objective statement and how to craft it correctly.

The first mistake is not including an objective statement at all. A trainer’s resume should include an objective statement that clearly states your career goals and objectives in relation to the job at hand. This will help employers quickly assess whether you are qualified for the position or not.

Another common mistake is writing a generic objective statement. An effective objective statement should be tailored specifically for the position you are applying for. Generic statements such as “seeking a challenging position as a trainer” do not tell employers anything about what makes you uniquely qualified for the job, and can be quickly dismissed.

It is also important to avoid using too much jargon or technical language in your objective statement. While it is important to demonstrate your knowledge of industry terminology, using too much will make it difficult for employers to understand what you are trying to communicate. It is better to use clear and concise language that conveys your qualifications in an accessible way.

Finally, it is important to avoid making any false claims in your resume objective. Even though you may think you have certain skills that would be beneficial for the job, if they are not backed up with evidence then they will not do you any good when trying to stand out from other candidates. Be honest about your capabilities and experience so that employers can make an informed decision about hiring you or not.

In conclusion, by avoiding these common mistakes when writing a trainer resume objective, you can ensure that your application stands out amongst other applicants and gives employers a good impression of who you are and why they should consider hiring you for their training position.

Related : Trainer Resume Examples

The right resume objective for a trainer should focus on the individual's experience, qualifications, and goals to create successful outcomes in the training they provide, while a wrong resume objective would simply list generic skills and qualifications without providing any indication of how those can be used to benefit the position.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

5 Trainer Resume Examples Designed to Win in 2024

Trainer Resume

Trainer Resumes by Role
Write Your Trainer Resume

You’re passionate about helping others gain the knowledge and abilities they need to succeed. Whether it’s athletically or preparing for a corporate environment, you implement training plans and effectively evaluate performance to ensure the best results.

Are you using the best strategies to write a cover letter and help your trainer resume succeed in a competitive job market?

As a trainer, the results you help others achieve will be essential to your success, so it’s important to format your resume correctly to showcase your abilities. You can use our trainer resume examples as effective templates to stand out in the hiring process.

or download as PDF

Trainer resume example with 7 years experience

Why this resume works

Also, don’t forget to indicate how such a process cut costs for training new hires.

Athletic Trainer Resume

Therefore, emphasizing your winning of three championships and the impressive win record in your athletic trainer resume will get you noticed by sports talent scouts.

Corporate Trainer Resume

To leverage that advantage in your corporate trainer resume, include your innovative idea of hosting virtual training to reach a global audience and save on travel and boarding expenses.

Dog Trainer Resume

Including keywords specific to the role is a necessity here. And it’s not just about navigating past the applicant tracking system (ATS). Show the potential employer you can ace the respective duties and deliver desired results. Commendable mentions include pet behavior modifications, optimizing grooming procedures, and proactive pet health assessment.

Technical Trainer Resume

Ryan perfectly executes this requirement in his technical trainer resume through a snappy highlight of his stint at Ultimate Software. We see him advocating for virtual training platforms, which substantially trims travel-related expenses, not to mention how he capitalizes on Moodle and Zoom for workshops and webinars, reducing onboarding time by four days.

Related resume examples

Personal Trainer
Physical Therapist

Structure Your Trainer Resume to Align with the Job Description

Job seeker stands with hands in air, questioning how to fill out job materials

While creating a training program for clients or new employees, you must account for personal and professional needs to get them the best results. You should take the same tailored approach when creating your trainer resume for each job you apply to.

The best way to do that is by reviewing the job description and understanding each position’s needs. Are you applying to be a corporate trainer at a financial organization? Then, your ability to train incoming employees in compliant financial reporting may be a skill you want to emphasize.

Need some ideas?

15 popular trainer skills

Curriculum Design
Staff Development
Customer Service
Employee Relations
Program Management
Coaching/Mentoring
Evaluations
Microsoft Office
Injury Prevention
Kinesiology
Rehabilitation

Your trainer work experience bullet points

The next step in your training resume will be designing effective bullet points showcasing relevant results from past positions.

Ideally, you want these examples to be short and simple, just like you’d do when instructing someone through a new exercise or workplace process.

It’s also a good idea to include metrics that are relevant to the results you want to achieve during training programs to show how your achievements stand out. Take a look at some great training metrics below that you should consider.

Progress over time: Continuous progress is the goal of any training program, so any examples showing you achieve that will stand out.
Information retention: When you teach someone a core concept, you want to ensure they’ll remember it for the long term, so information retention is a great way to showcase your abilities.
Satisfaction scores: Training programs are a lot of work, so keeping clients satisfied until the end is a great sign you’re doing something right.
Attendance rate: Your training system won’t be effective if clients or employees stop showing up, so attendance rate is a great way to show how you keep them engaged.

See what we mean?

Raised average training assessment scores by 18% through continuous feedback and tailored instructional approaches.
Attained a 91% utilization rate of the Learning Management System by promoting its benefits to trainees.
Initiated injury prevention strategies that resulted in a 28% reduction in the overall injury rate among athletes.
Hosted Adobe Connect-backed virtual training sessions and reached a global audience with a 79% reduction in travel expenses.

9 active verbs to start your trainer work experience bullet points

3 tips for a successful trainer resume when you don’t have much experience.

When you don’t have much training experience, you can use any education you’ve obtained to show how you’ll get clients or employees the best results. For instance, athletic trainers could emphasize their knowledge of human anatomy and injury prevention techniques gained through a kinesiology degree.
A resume objective can be a great way to make a few of your top skills or experiences stand out on your training resume. For instance, you could explain how your three years of customer service experience and training 12 new retail employees on customer service standards have equipped you for a training role.
Many positions that involve working with or helping others will have transferable abilities to training. For instance, customer service, communication, and data management could all be options for you to list in your examples.

3 Tips for an Optimized Trainer Resume When You Have Experience

Training technology and techniques have likely evolved quite a bit as you’ve grown your career. Therefore, you should list your most recent training experiences first. It’ll help you emphasize the most relevant skills in LMS and coaching/mentoring.
You’re probably very passionate about the results you’ve gotten for clients or employees. That said, including too much information will lose a hiring manager’s attention when they have many applicants to review. Stick to one page focusing on the most relevant skills to the position, like program design or evaluations.
When you have a lot of training experience, some of your earlier jobs, like being a junior trainer or trainer’s aide, may not be necessary to include anymore. Keep your resume to three or four jobs that are the most recent and the most relevant skills in staff or client development.

A resume summary can be great for trainers with ten or more years of experience. For instance, you could write a few sentences on how you’ve helped 550 clients with the goal of weight loss over your 12-year career, implementing effective diets and workout programs that led to an average of 20 pounds in weight loss and 96% client satisfaction.

While not every company looking for a trainer will use ATS systems, using some best practices to include keywords based on skills the company is looking for is still a good idea. You can list the position title at the top, such as “corporate trainer,” and then list skills exactly as they’re written in the job description , like LMS or Trainerize.

Just like you would want to develop a custom program to get clients the best athletic or workplace performance based on their needs, you also want to customize your resume to perform the best in the hiring process. It’ll help you emphasize the skills in curriculum and program design that are most important for each organization.

Trainer Resume: Examples, Template & How-to Guide

When pursuing a role as a trainer, your resume can serve as your platform to showcase your expertise, achievements and the value you bring to potential employers or clients.

by Don Sjoerdsma, CPRW | Career Advice Expert

Last Updated: March 27, 2024

Table of contents

Trainer resume examples

How to format a trainer resume, how to write a trainer resume in 5 simple steps, add a cover letter, key takeaways for your trainer resume, frequently asked questions from job seekers.

Creating a trainer resume is a bit like aiming for a top-notch training position. It’s essential for showcasing your achievements and what sets you apart. Think of it as your own showcase, telling training organizations why you’re the standout choice.

If the thought of creating a resume from scratch feels overwhelming, especially for those not accustomed to self-promotion, fear not! By following a clear, uncomplicated guide, you can assemble a standout resume, regardless of your experience level.

In this guide, we’ll cover:

Samples of trainer resumes for different career levels.
Key elements to include in your resume to grab attention.
Strategies to ensure your resume stands out from the rest.
Advice on selecting the best layout and format for your resume.
How to pen a cover letter that shares more of your personal journey.

If you’re ready to jumpstart your resume creation, our Resume Builder is the perfect tool. With its intuitive design and specialized templates perfect for trainer positions, you can effortlessly personalize your resume and guarantee your application stands out from the rest.

What makes this a great resume example for an entry-level trainer?

Starting off with a resume objective is a smart move for applicants with limited work experience. It provides a platform to show their professional goals and enthusiasm for the role.

By including a summary of qualifications, the applicant cleverly highlights their most compelling attributes upfront, underscoring standout skills and experiences.

A large skills section with bold headers like “Benefits Administration” offers a comprehensive view of the applicant’s abilities, spanning both soft and hard skills.

What makes this a great resume example for an experienced trainer?

Leading with a professional summary is an excellent strategy for a candidate with 10 years of experience. This section allows her to immediately highlight her extensive background and key achievements.

A robust work history section that traces her career progression from an internship to an assistant role, and finally to a corporate trainer, illustrates a clear and deliberate career path.

Utilizing a two-column format for the skills section smartly showcases a broad spectrum of abilities, from technical skills like data tracking to interpersonal skills like team building.

Browse other popular samples

Free Corporate Trainer Cover Letter Templates
Organizational Development Consultant Resume Example
Staff Training Assistant Resume Example
Training Manager Resume Example

When setting up your trainer resume, especially aiming for a corporate trainer position, how you format your sections is crucial. It’s like choosing the perfect outfit for an important interview — you want to make the best impression possible. Let’s simplify the options for resume formats and share some quick tips to help you stand out.

Here are the three primary resume formats:

Chronological resume : This is a good choice if you have a lot of experience in training, workshops or any related activities. It lists your experiences over time, showing a clear path of your growth. Choose this if you have a robust history of professional achievements.
Functional resume : Pick this format if you’re newer to training or have had breaks in your career. It focuses on your skills rather than the timeline, highlighting your abilities like effective communication or program development, making these skills stand out.
Combination resume : Best for those with a few years of experience and strong skills in the training field. It allows you to showcase both your achievements and your competencies, like leading successful training programs and being excellent at engaging audiences.

By the way, when it comes to formatting , opt for a clean font, appropriate spacing and standard margins to ensure your resume is visually appealing and organized

Remember, your resume is more than a list of past jobs — it’s a window into what you offer as a corporate trainer. Make every word count!

Choosing the right resume design for a trainer

When choosing a resume template for a training role, picking a lively and creative template can really set you apart.

These industries often value and appreciate a bit of creativity and personality in presentations, including resumes. A festive or innovative design can catch the eye and reflect your ability to engage and captivate audiences, which is a big part of training roles.

However, it’s important to match the style and design of your resume with the culture of the industry you’re targeting, so, in some cases, a simple template is the way to go. While creative templates are welcomed in more expressive fields, they should still be professional and not distract from the key information you’re presenting.

This means your achievements and skills should remain the stars of the show, but within a framework that shows you understand and can contribute to a dynamic and engaging learning environment.

Crafting a resume for a training role in recruiting, HR or similar fields can be super straightforward when broken down into manageable steps.

Here’s how to tailor your resume to stand out in this specific context.

Understand what employers are looking for

Your resume should reflect the needs and values of the employer, focusing on the specific skills and experiences they prize in a trainer.

You do this by reading the job ad closely. There, you will find keywords to include on your resume.

To pass the applicant tracking system (ATS) software many organizations use to filter resumes, you should avoid the complex jargon and instead focus on the essential skills and attributes mentioned in the job ad.

Job postings for trainers detail the competencies required, such as expertise in leadership training, proficiency in e-learning platforms or a knack for engaging presentations.

Use the job description to inform your keyword choices, ensuring your resume not only speaks directly to these needs but is also optimized for ATS software by incorporating these keywords effectively.

Start with a powerful intro

Open your resume with an engaging introduction, choosing either a summary of your professional background or an objective tailored to your career stage. These are called resume profiles .

If you have a wealth of relevant experience, opt for a professional summary . Use this space to highlight your major achievements and areas of expertise that make you an ideal candidate for the role. This is your chance to shine by showcasing your impact as a trainer and your ability to elevate organizational training programs.
For those newer to the field or pivoting from another area, a resume objective is your best bet. Here, articulate your ambitions and how they align with the potential employer’s goals. It’s an opportunity to express your passion for training and development and your commitment to contributing to the organization’s success.

Here’s an example of each one in action.

Professional summary example:

Dedicated and skilled HR trainer with a solid track record in developing and leading successful training programs. Experienced in designing engaging curricula and utilizing modern e-learning tools to enhance employee performance and satisfaction. Eager to apply this expertise and passion for employee development to [Company Name], driving continuous learning and growth.

Resume objective example:

Aspiring HR trainer with foundational skills in presentation, employee engagement and e-learning technologies, seeking to join [Company Name] to expand training and development initiatives. Committed to fostering a culture of continuous improvement and excellence in training outcomes, aligned with organizational goals.

Pinpoint your essential skills

Finding the most important skills for your resume is the next step.

Employers look for a mix of hard and soft skills in trainers.

Hard skills are specific abilities you’ve learned , such as conducting workshops, proficiency in e-learning software or understanding adult learning principles.
Soft skills relate to how you work with people . For trainers, being good at communication, leadership, teamwork and problem-solving is valuable.

Here’s how a successful trainer might list their skills.

Hard and soft skills for a corporate trainer:

Skills section example for a corporate trainer:

Led company-wide training initiatives.
Proficient in using Zoom and Microsoft Teams.
Communicates complex ideas in an accessible manner.
Innovates training approaches.
Coordinates cross-departmental training events.

Highlighting your digital literacy is crucial. Being adept with digital tools and platforms specific to training and development can distinguish your computer skills from others.

Write a compelling work experience section

The work experience you add to your resume may be the most important aspect of your application, especially experiences tied to training and development.

Since hiring managers might only glance at your resume briefly, it’s key to present your experiences clearly. Using bullet points is a smart way to do this.

Example of a work experience section for a trainer resume:

Senior Corporate Trainer, Tech Solutions Inc. City, State March 2018 – May 2024

Spearheaded a new onboarding program that reduced new employee ramp-up time by 30%.
Oversaw the annual budget for training resources, optimizing spend and resource allocation.
Initiated and led a partnership with an e-learning content provider, enriching the company’s training offerings.
Mentored junior trainers, enhancing the team’s delivery capabilities and consistency.
Played a key role in developing training modules that received an industry award for innovation in learning.

Start each bullet point with dynamic action verbs like “spearheaded,” “initiated” or “played a key role.” These verbs show you’re action-oriented and have made a tangible impact.

Showcase your training credentials

The education section of your resume is key in demonstrating your expertise and commitment as a trainer. This part is essential not just for those new to the field but also for experienced trainers to highlight their ongoing learning and professional development.

When listing your degrees , present them in a way that showcases your qualifications and readiness for the trainer role you’re applying for.

How to feature your education:

Bachelor of Arts in Environmental Science Minor in Public Policy University of Your Choice City, State Expected Graduation: May 2024

Thesis: “Urban Green Spaces and Their Role in Climate Change Mitigation:” A comprehensive study examining how urban green spaces contribute to reducing carbon emissions and enhancing community resilience against climate change impacts.

Certifications:

Certified Professional in Learning and Performance (CPLP)
Certified Training and Development Professional (CTDP)
ATD Master Trainer Program Certification

Optional sections for your trainer resume

Workshops conducted.

Demonstrating your expertise and commitment to continuous learning, this section highlights the workshops you’ve led or developed. It showcases your ability to engage and educate others, a core skill for any trainer.

How to highlight your workshops:

Leadership training series: Facilitated a series of workshops for midlevel managers on leadership development, improving team cohesion across the company, 2021-2022.
E-learning tools workshop: Led sessions on the effective use of e-learning platforms for corporate trainers, enhancing digital training capabilities, 2020.

Professional memberships

Your involvement in professional organizations reflects your dedication to staying connected and informed within the training industry. This section indicates your commitment to professional growth and community engagement.

How to highlight your memberships:

Association for Talent Development (ATD): Active member since 2019, contributing to monthly newsletters and annual conferences.
International Society for Performance Improvement (ISPI): Member since 2020, participating in workshops and webinars to enhance performance improvement practices.

Awards and honors

This section showcases the awards you’ve received for your contributions and achievements as a trainer. It sets you apart as an exceptional professional recognized by peers or industry leaders.

How to highlight your honors and awards:

Innovative Trainer of the Year: Awarded by Corporate Training Insights for developing a groundbreaking training program that increased employee performance by 40%, 2021.
Excellence in Training Development: Received for leading a team that revamped the new hire training process, significantly reducing turnover, 2020.

Highlighting your ability to communicate in multiple languages showcases your versatility and readiness to engage with diverse learners. This skill is invaluable in today’s globalized training environments.

How to share your language proficiency:

English: Native proficiency
Spanish: Advanced, used in bilingual training programs
Mandarin: Conversational, facilitating training sessions for international teams

Volunteer experience

Your volunteer work demonstrates your willingness to use your skills for the betterment of the community. It shows your leadership outside of professional settings and your commitment to making a positive impact.

How to describe your volunteer experience:

Digital literacy campaign: Led workshops on digital skills for underprivileged youth, bridging the digital divide, 2021-2022.
Professional mentoring program: Volunteered as a mentor for young professionals in the training industry, providing guidance and support to enhance their career development, 2019-2021.

resumes made with Resume Now!

Now that your resume is looking sharp and ready to go, it’s time to write a strong cover letter to match.

In your cover letter, dive into your accomplishments and experiences that your resume doesn’t fully cover. Share stories about impactful projects, leadership positions, volunteer work or any obstacles you’ve overcome. These stories should highlight your problem-solving skills, resilience and how you’ve grown professionally.

For example, you could talk about a training program you developed from scratch, showing your creativity and dedication. Or, describe a tough situation in a workshop and how you turned it around, demonstrating your adaptability and leadership.

Keep your cover letter clear and straightforward — use examples for inspiration. Make sure it’s well-organized, just like how you’d present a training session, focusing on readability with consistent formatting.

If you’re not sure where to start, a cover letter builder can help. Choose a template and personalize it with your unique experiences to make it your own.

Your cover letter, paired with your resume, forms a strong combination that fully showcases your skills, achievements and why you’re a great fit for the training role.

Use the right words

Make sure your resume speaks the language of training and development. For instance, if you specialize in technology training, highlight specific software or teaching methods you’re proficient in.

Pick the best format

Choose a resume style that showcases what you’re great at. If you’ve got a mix of teaching experience and technical skills, a combination resume might highlight your strengths best.

Keep the design clean

Your resume should be neat and easy to read. A simple layout with organized sections helps your key achievements stand out.

Highlight your training skills

Share both your technical skills, like mastery of specific training software, and soft skills, such as your ability to inspire and lead learners. These show you’re a well-rounded trainer.

Show off your wins

Mention any awards, certifications or major accomplishments in your training career. Also, include leadership roles you’ve had in professional groups or at training events.

Tell your success stories

Include specific examples of your achievements, like a training program you redesigned that boosted participant satisfaction or a workshop you led that resulted in improved team performance.

Include a tailored cover letter

Use your cover letter to share your enthusiasm for training, and to explain how you can contribute to the organization and why you’re a great fit for the role.

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Was this information about Trainer Resume: Examples, Template & How-to Guide helpful? Let us know!

Don Sjoerdsma, CPRW

Don is a Certified Professional Resume Writer (CPRW) with more than 10 years’ experience creating digital content, including four years helping job seekers develop their careers. He holds an M.S. in Journalism from Northwestern University.

Read more articles by Don Sjoerdsma, CPRW

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Trainer Resume Examples

Having a professional and detailed trainer resume can be a great asset when looking for a job as a trainer. It is important to highlight your skills and work experience in order to stand out from other candidates. An effective resume should demonstrate your ability to provide instruction and guidance, as well as your knowledge of the subject and your passion for the role. This guide will provide examples of how to write a strong trainer resume and will provide tips for best practices. With this guide, you can be sure to have an impeccable resume that will make an impression.

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123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a professional trainer with 6+ years of experience in delivering training to a diverse range of stakeholders. I have an extensive background in adult learning, curriculum design, and health and safety training. I have a passion for designing and delivering effective instruction that leads to skill development and increased confidence in my trainees. I am an organized, detail- oriented and motivated professional who is committed to delivering excellent results.

Core Skills :

Curriculum Design
Adult Learning
Instructional Design
Training Facilitation
Training Delivery
Health and Safety Training
Communication Skills
Organizational Skills
Interpersonal Skills

Professional Experience :

Lead Trainer, ABC Training Solutions, 2015- Present
Developed and implemented trainings for a variety of clients in different industries
Designed and delivered curriculum for instructor- led, virtual and blended training programs
Provided feedback and guidance to internal and external stakeholders
Conducted evaluations of training programs and identified areas of improvement
Developed and implemented strategies to improve trainee engagement and satisfaction
Senior Trainer, XYZ Training Solutions, 2013- 2015
Lead a team of trainers in the development and delivery of training programs
Conducted train the trainer sessions to ensure consistency in delivery
Developed and implemented strategies to increase trainee engagement and satisfaction

Education :

M.A. in Training and Development, University of ABC, 2013
B.A. in Education, University of XYZ, 2010

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Trainer Resume with No Experience

Dynamic and motivated individual with great passion for fitness and health seeking to develop skills and abilities as a Trainer. Skilled at effectively communicating with clients and motivating them to reach their fitness goals.

Excellent communication and interpersonal skills
Knowledge of fitness techniques and equipment
Excellent organizational and time management skills
Ability to motivate and encourage clients
Experience with customer service
Knowledge of basic computer and software programs

Responsibilities

Designing and implementing fitness plans for clients
Providing individualized instruction to clients
Monitoring and tracking clients’ progress
Implementing new training techniques
Assisting clients in the development of healthy nutrition plans
Maintaining client confidentiality and ensuring safety of clients
Creating an engaging and encouraging atmosphere
Managing and updating client files
Assisting in the cleanliness and organization of the facility

Experience 0 Years

Level Junior

Education Bachelor’s

Trainer Resume with 2 Years of Experience

A hardworking and motivated individual with 2 years of experience as a trainer, specializing in customer service and employee training. Possesses an eagerness to learn and highly developed communication skills. Experienced in training employees, developing and delivering training curriculums, and providing feedback and guidance to ensure employees meet expectations.

Organizing training sessions
Developing training materials
Making presentations
Working with diverse teams
Managing training programs
Providing feedback and guidance
Problem solving and decision- making
Excellent communication skills

Responsibilities :

Developed and delivered training programs for new and existing employees
Provided feedback and coaching for improved performance
Assisted with the development of training materials, including slides, manuals, and workshops
Implemented new training programs and initiatives
Assessed training needs and identified employee development areas
Monitored employee performance and provided feedback to managers
Developed and implemented strategies to improve customer service
Organized and led team building activities to foster a positive work environment

Experience 2+ Years

Trainer Resume with 5 Years of Experience

I am an experienced and passionate trainer with 5+ years of experience, who has excelled in roles that focus on teaching, developing, and motivating learners. I have worked in both corporate and academic settings, and have a proven track record of producing successful and high performing teams. I have a unique ability to effectively communicate with learners, engage them in learning, and build their confidence. I am highly organized and pay attention to detail, enabling me to plan and implement effective lessons.

Excellent interpersonal and communication skills
Ability to motivate and cultivate learning
Knowledge of instructional design and curriculum development
Adept at providing feedback and fostering an environment that encourages learning
Experienced in developing and delivering training programs and workshops
Proficient in Microsoft Office and related software programs
Delivering training sessions to individuals and groups
Adapting teaching methods to meet the needs of learners
Assessing learners’ achievements and providing feedback
Developing and updating training materials
Designing activities that stimulate learning and encourage participation
Researching and keeping up to date with new training techniques
Facilitating and assessing learning through a variety of methods
Maintaining accurate records of learners’ progress and attendance

Experience 5+ Years

Level Senior

Trainer Resume with 7 Years of Experience

A highly motivated and experienced trainer with seven years of experience in helping individuals and organizations realize their goals through customized training solutions. Possess excellent problem- solving and communication skills, with the proven ability to develop and deliver engaging training programs. Demonstrated success in managing multiple tasks and working collaboratively with a diverse range of stakeholders.

Facilitating engaging training sessions
Developing and delivering customized curriculums
Conducting needs analysis
Dealing with difficult participants
Collaborating with stakeholders
Managing multi- level projects
Evaluating and improving training programs
Developing and implementing effective training programs
Designing materials and course content
Educating participants on technical and process changes
Creating evaluation tools to assess the effectiveness of training programs
Maintaining documentation of training programs for audit and review
Conducting post- training evaluation to measure effectiveness
Ensuring compliance with all relevant laws and regulations
Cultivating relationships with stakeholders to ensure maximum participation in training activities

Experience 7+ Years

Trainer Resume with 10 Years of Experience

A highly motivated and experienced professional with 10 years of expertise in the areas of training, education and development. Proven track record of creating and implementing successful training plans that enable employees to meet their objectives. Skilled in utilizing up- to- date technology to build and deliver engaging learning experiences that drive organizational growth. Focused on developing employees to their full potential and strengthening their ability to contribute to organizational success.

Training and Education
Learning and Development
Performance Improvement
Employee Performance
Program Delivery
Project Management
Team Building
Process Improvement
Technology Integration
Develop, implement and evaluate comprehensive training plans that meet company objectives
Design and deliver comprehensive learning activities such as lectures, workshops, webinars, and e- learning materials
Mentor and coach employees to develop their full potential
Monitor employees’ performance and provide feedback to help them improve
Identify areas of improvement in the training programs and develop solutions
Utilize up- to- date methods and technology to deliver engaging learning experiences
Manage the process of designing and delivering professional development programs
Collaborate with stakeholders to ensure the delivery of effective training
Monitor and analyze training program effectiveness and provide feedback to management

Experience 10+ Years

Level Senior Manager

Education Master’s

Trainer Resume with 15 Years of Experience

John Smith is an experienced professional trainer that has 15+ years of experience in the field. With a passion for helping others reach their potential and increase their knowledge, John has proven himself time and time again to be a skilled and successful trainer. He has a deep understanding of various topics, a strong background in adult learning, and is a talented teacher, mentor, and coach. In addition to his expertise, John has a proven track record of successfully creating and delivering engaging, interactive, and informative training programs.

Deep understanding of various topics
Strong background in adult learning
Expert in creating and delivering engaging, interactive, and informative training programs
Excellent communication and problem- solving skills
Team- oriented approach
Superior organizational and multitasking skills
Proficient in Microsoft Office Suite
Designing and developing high- quality training sessions for various audiences
Facilitating interactive, dynamic, and engaging training sessions
Conducting assessments to evaluate and measure training effectiveness
Providing support and guidance to learners
Coordinating with stakeholders and other team members to ensure successful training events
Maintaining records of training activities, participant evaluation forms, and other required documentation
Updating training materials as needed
Developing and monitoring oral and written tests to measure training success

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a Trainer resume?

A well-crafted resume for a trainer highlights your experience and qualifications to ensure you stand out from the competition. When crafting your resume, consider your educational background, professional experience and skills that relate to the job you are applying for. Here is a guide on what to include in a Trainer resume:

Education: Include any relevant college degrees, certifications or professional development courses that relate to the position.
Work History: Provide a detailed overview of your work experience. Be sure to note any relevant training or teaching experience you have.
Skills: List any skills that are applicable to the position you are applying for such as knowledge of training software, instructional design, and curriculum development.
Achievements: Highlight any awards or recognition you have received in the past that demonstrate your success as a trainer.
Additional Qualifications: Include any other qualifications you have such as language proficiency, computer skills, or management experience.

By including the relevant information in your resume, you can give potential employers a comprehensive understanding of your experience and qualifications. This will help you stand out from the competition and demonstrate why you are the best candidate for the job.

What is a good summary for a Trainer resume?

A trainer resume should serve as a concise summary of your qualifications, experience, and education. It should emphasize your skills and expertise in the training field, including your background in instruction, knowledge of training concepts, and experience working with a variety of people. Additionally, your resume should clearly communicate your commitment to helping people develop their skills and reach their goals.

When crafting your summary of qualifications, focus on the ways you’ve contributed to the success of training initiatives. Highlight any awards or recognition you’ve earned for your work as a trainer and note any certifications you hold in the field. If you have relevant teaching experience, make sure to include this information as well.

By emphasizing your qualifications and achievements, you can create a strong summary that will draw attention to your training resume. This summary should provide employers with a snapshot of your skills and experience, giving them a clear understanding of why you’re the best candidate for the job.

What is a good objective for a Trainer resume?

A good objective for a Trainer resume should provide evidence of your qualifications, experience, and dedication to the profession. It should also highlight any relevant skills and achievements that demonstrate your expertise as a Trainer.

Demonstrate knowledge of teaching strategies, lesson planning, and professional development
Possess advanced skills in curriculum design, training delivery, and assessment tools
Utilize creative methods to stimulate student interest and engagement
Build and maintain relationships with students and colleagues
Collaborate with other professionals to create best practices and enhance the learning environment
Develop and implement engaging and effective training programs
Utilize technology to facilitate learning and create a positive experience for students
Effectively assess student progress and provide feedback
Foster a culture of excellence and positive disciplinary measures
Maintain professionalism, integrity, and enthusiasm for teaching.

How do you list Trainer skills on a resume?

When applying for a training position, it’s important to create a resume that highlights your expertise and qualifications. One key way to do this is by demonstrating the trainer skills you possess through listing them on your resume.

Below are some tips for how to list your trainer skills on a resume:

Start with a Profile or Summary Statement: A profile or summary statement is a great way to show off your trainer skills. This section should give a snapshot of your experience and expertise in the field. Use action-oriented language and focus on key achievements and qualifications.
Be Specific: Make sure to list skills that are relevant to the training position you’re applying for. Specificity allows employers to get a better understanding of your qualifications.
Include keywords: Keywords are important when it comes to resumes. Use keywords related to the trainer field- such as “facilitator,” “coach,” “mentor,” “teacher,” and “instructor”- to help you stand out.
Focus on Results: When listing your trainer skills, be sure to include any results you’ve achieved in previous positions. For example, if you’ve successfully trained a team or developed a successful program, make sure to mention it on your resume.
Include Soft Skills: In addition to technical skills, also include any soft skills that are related to the trainer role. These could include communication, problem-solving, team-building, and organization.

By following these tips, you can effectively showcase the trainer skills that you possess and make your resume stand out from the competition.

What skills should I put on my resume for Trainer?

It is important for anyone applying for a Trainer position to have the right skills and qualifications on their resume. Having this information included on your resume will help employers evaluate your suitability for the job and ensure that you are the best candidate for the position. Here are some skills and qualifications to consider including on your resume when applying for a Trainer position:

Strong Communicator: As a Trainer, you will need to be an effective communicator, both verbally and in writing. You will need to be able to effectively explain concepts and procedures to learners, as well as provide timely and constructive feedback.
Organizational Skills: Trainers must be organized and able to plan, coordinate, and facilitate training sessions. This includes setting up the training materials, creating agendas, and leading the training sessions.
Knowledgeable: Trainers need to have a good knowledge of the subject matter they are teaching, as well as an understanding of the target audience. This could include having a background in the industry, experience with the software or technology, or a related degree.
Creative: Trainers also need to be creative when it comes to designing and delivering training sessions. This could involve coming up with innovative ways to convey information, as well as finding ways to make the training engaging and interactive.
Time Management: Trainers need to be able to manage their time effectively in order to plan and deliver training sessions in a timely manner.
Patience: As a Trainer, you will be dealing with people who may not have a lot of experience or knowledge. You will need to be patient and understanding in order to effectively teach and guide learners.

Key takeaways for an Trainer resume

When preparing a resume for an Trainer role, it is important to keep a few key takeaways in mind.

First, it is important to highlight your qualifications and experience in the field of training. Include any certifications, educational background, and professional development courses that you have completed. It is also important to make sure that you emphasize your ability to effectively train, coach and motivate employees. Be sure to showcase any awards or accolades for outstanding training you have received in the past.
Second, highlight any experiences you have had in facilitating training sessions. Include any topics you have covered, the type of training sessions you have run, and the size of the classes you have taught. It is also a good idea to include the successes you have had with the training programs you have created or implemented.
Third, be sure to emphasize your communication and organizational skills. Trainers must be able to communicate effectively with their trainees and be organized with their training materials. It is also important to highlight any leadership roles you have had in the past, as well as any public speaking engagements.
Fourth, showcase your ability to use technology. In today’s world, trainers must be able to use technology such as PowerPoint and webinar software to effectively teach their classes. Showcase any software programs you have used in the past and any training materials you have created.

Finally, make sure that your resume is tailored for the Trainer role for which you are applying. Be sure to include any relevant keywords that are specific to the role you are applying for. This will help ensure that your resume stands out in a competitive field.

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Trainer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the trainer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

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Works with the Quality and Leadership Team to assist in the quality improvement process of the account
Participates in the development or improvement of process work instructions and training modules through the approved documentation system
Reviews course evaluations and implements improvements or makes suggestions for improvements based on results
Assist with revisions to Policy and Procedure and/or work process development
Conduct formal walk-through of training materials and work with Training Manager to provide feedback on the curriculum they deliver
Designs and Implements client focused Training Curriculums, integrating the Program to assist management with business development and lead generation efforts
Conduct formal walk-through of training materials and work with Training Manager about course development, as necessary
Participates in the EGS Trainer Coaching and Development Program and completes action plans created to focus on trainer performance improvement
Conduct auditing of work performed by clinical staff and present findings and recommendation for areas of improvement to management
Provide logistical support, course development, delivery, evaluation, process measurements, and cost management to the Training Manager
Work with the Director, Talent Development and training with regards to external training providers and programs facilitated by external providers
Partner with Content Development Team, serving as a subject matter expert, to create documentation, in order to improve learning outcomes
Develop strong relationship with program management to develop course materials and receive feedback
Work closely with Training Manager to develop classroom delivery strategies including multi-media preparation
Excellent organization and prioritization skills, with strong attention to detail and ability to meet deadlines
Good judgment, quick learning ability with the ability to convey confidence and diplomacy are essential characteristics
Excellent client relationship skills and proven ability to form strong relationships within a user base
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Basic Skills – able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Ability to determine when client may be amenable to changes in curricula to take greater advantage of E2 Solutions capabilities
Great eye for usability and judgment for when/how to leverage available solutions and resources to close gaps
Working knowledge of database applications such as MS Office(Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg or ability to learn technology quickly
Strong attention to detail with persistent and reliable follow through
Strong planning and organizational skills and strong attention to detail

15 Trainer resume templates

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Design, develop, deliver and evaluate comprehensive training solutions utilizing blended training methods
Act as a first point of contact for all usage enquiries relating to a suite of standard and proprietary applications
Participate in user acceptance testing for proprietary applications prior to system deployments
Write and publish training content and communications for the department
Provide and maintain all Research-specific user training materials including manuals and Quick Reference Cards
Facilitate and update the New Hire On boarding program
Partner with local management and operations staff to understand local business objectives and devise a strategy to address needs
Coordinate and manage analytical, professional development and technical training activities for Research staff
Leverage external vendors and internal subject matter experts to deliver analytical and professional development programs
Demonstrated aptitude to design, develop and deliver training
3-5 years’ experience within a financial services business environment. An understanding of accounting concepts, data modelling and financial ratios highly desired
Advanced Word, Excel and PowerPoint skills
Evidence of an ability to work under pressure, within tight time-lines and with strict attention to detail
Capable of working in a dynamic, rapidly changing environment
Excellent verbal, comprehension and written communication skills with a proven ability to write effective training and marketing documentation in English
Excellent client relationship skills and proven ability to form strong business relationships
Ability to quickly assimilate information and understand the context of specific deliverables
Demonstrated ability to learn and quickly become familiar with new applications
Expertise in the product, processes, procedures and policies of functional area being supported
Strong skills in assessing and addressing performance gaps
Intermediate knowledge of Microsoft applications
Strong interpersonal skills to interact with managers and staff
Ability to travel domestically and offshore for up to 4 weeks at a time
Knowledge of SOPs and other Quality Documents
Expertise in Course Design
High level of expertise in Le@rn Learining Management System (Saba based LMS)
Expertise in learning technologies i.e. Articulate; Adobe Connect, Brainshark, Storyline, etc
Expertise in MS PowerPoint, MS Excel, Survey Monkey
Expertise in Sharepoint and Interwoven
Essential Duties and Responsibilities
Perform needs assessments to determine training needs
Define requirements and coordinate training events
Review skill gap analysis and work with managers to develop individual development plans
Facilitate product training in both in person and web based environments for employees and clients
Evaluate learning success in terms of business impact
Stay current on Ticketmaster software including: TM Classic, AccessManager, TM PCI, TM ARCHTICS, and new software and products as they are implemented
Ensure all training performed both internal and external is supported with standardized materials and resources
Weekly attendance, progress reporting and other administrative duties as needed
Create wrap up reports for installs and report cards for employee learning labs
Work in conjunction with the Instructional Designers & Technical Writers to develop content and use the latest technology for delivery to maximize retention
Attend weekly training ream calls
Developing storyboards for 5 minute videos
Perform daily tasks - emails, calls, catching up
Facilitate a quarterly review with leader(s) of each product
Training feedback
Doc/ID feedback where applicable
Proposal for long term changes
Feedback from help desk/salesforce tickets/etc
After action reports on rollouts etc
Must have Training and Box Office experience
Bachelors degree or equivalent experience
Minimum of two years experience with the Ticketmaster system
Knowledge of TM Classic, AccessManager, TM PCI, and TM ARCHTICS highly preferred
Must be experienced in Windows, Microsoft Word, Excel, and other applications
Ability to travel and be flexible in schedule
Excellent written and oral communication skills, good organizational skills, attention to detail, ability to multi-task in a fast paced environment
Prepares representatives responsible for account management by conducting training programs, orientation to billing and collections processes and guidelines
Maintains representative account management knowledge related to newly released and/or enhanced products and services
Maintains an understanding of current industry trends, FDCP&A Standards, Net Promoter Score and competitive information and transfer knowledge to training audience
Determines specific training needs by observing customer interactions, identifying opportunities for agent coaching; provides on-going feedback to agent supervisors and leaders on skill-building opportunities for call center agents
Reviews and understands business scorecards and reports; confers with leaders in the COEs to collect feedback and ensure training remains relevant
Educates call center agents on the behaviors that build trust in Cox as part of the account management process
Functions as a core instructor for account management training delivery that includes blended learning approaches
Delivers formal and informal training via a variety of methods to include: classroom, virtual classroom, webinar, huddle, e-learning
Certified to instruct multiple call center learning programs, including behavioral skill programs, call center leader coaching specifics service to sales workshops, and other standard program offerings
Models leadership capabilities while serving as a change champion within the Centers of Excellence
Provides program management for needs assessment, implementation, delivery, and tracking of training program/projects
Contributes to the development and enhancement of TMD training materials by providing feedback to curriculum development partners on activities and/or content as to relevance, success in the classroom and potential e-learning modules
Collaborates within the TMD team to provide feedback, ensures facilitation consistency in program delivery, and provide growth and development opportunities through regular calibration and facilitation sessions
Sustains learning solutions that build and enhance the skills, knowledge and abilities of the frontline service teams, as well as supervisors
Updates job knowledge by participating in development opportunities to enhance and build training skills and capabilities; reading professional publications; participating in professional organizations and attending appropriate business channel meetings
Applies comprehensive knowledge and expertise of account management processes across billing, reporting, and customer service techniques in a call center environment
3 or more years of experience in account management to residential, collections or business-to-business customers in a call center environment
Proven experience with facilitating highly interactive discussions, role plays and group exercises
Demonstrates a thorough understanding of training and facilitation techniques, adult learning principles, and coaching ability as a training professional
Excellent written and oral communication skills, as well as effective time management skills
Strong interpersonal skills with the ability to engage a group and motivate behavior change
Ability to demonstrate classroom management skills and energize groups in a learning environment
Demonstrated leadership skills, including creativity, integrity, sound judgment, initiative and flexibility
Ability to act professionally, confidently, and positively communicate with employees and managers at all levels
Ability to quickly learn programs and product offerings
Ability to analyze data and identify trends for potential up-skill solutions
Demonstrated ability to coach and develop others in a call center environment
Strong desktop skills in Microsoft Office Suite to include Word, PowerPoint and Excel
Ability and willingness to travel up to 50% of time
Analyzes updates and delivers training programs to staff at all levels of the organization. Provides training for New Employee Orientation, Teller Training, New Accounts Training, Loans, Operations and Product Knowledge and Service
Follows up with trainees and their managers after classroom training to ensure understanding and application to the job
Collaborates with Managers regarding trainee performance; develops process for retraining, as needed. Regularly surveys staff and management to identify training needs and/ or “gaps”
Works closely with the Marketing Department to deliver internal training programs for Patelco promotions, products and services
Collaborates with management and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
Collaborates with Instructional Designer to design, develop, review and maintain learning aids, including user manuals, reference guides, classroom handouts, and post training evaluations
Assists management in identifying Credit Union training and development needs. Conducts research and analysis to assess training needs and seek new tools to support organizational objectives and goals
Stays abreast of and updates training content to ensure accuracy and compliance with Patelco’s procedures and policy changes by working closely with Member Services
Answers questions from staff and educates them in the utilization of other available resources for information, including assisting staff in interpreting policies and procedures as they relate to training issues
Ensures employees have access to the appropriate tools to successfully perform their jobs including a Learning Management system and eLearning development tools
Serves as an expert on Spectrum/Summit/Branch Suite procedures and processes
Assists IT in the development and testing of new programs and products/services
Responsible for being knowledgeable of, and ensuring that, Service Standards, as defined and established by the credit union, are actively pursued and routinely achieved in the day-to-day performance of job duties
Assumes responsibility for establishing and maintaining effective communication and coordination with management
Keeps management well informed of training activities and of any significant problems
B.A. in English, Social Sciences, Education, or Psychology, Organizational Communication or Organizational Development
3-5 years progressive and relevant experience in education/training, preferably a financial institution
Additional professional course certification in instructional design, training, facilitation, and self-assessment tools such as Myers Briggs, DiSC, etc
Strong writing and design skills in the production of publications, learning materials and/or training documentation
Proficiency in Word, Excel, PowerPoint, Publisher, and Windows sufficient to create and maintain training materials
A basic knowledge of HTML is desirable
A basic understanding of Cornerstone’s learning platform is desirable
Must possess excellent organizational and time management skills
Able to meet deadlines with minimal supervision
Ability to plan, develop and coordinate multiple assignments simultaneously
Thorough knowledge of adult training methodologies and training delivery methods
Excellent facilitation and presentation skills
Ability to design technical and soft skills classes, as well as “Train-the-Trainer” classes
Ability to develop, design, conduct, coordinate, maintain, evaluate and measure the effectiveness of training programs for all employee levels
Ability to research, analyze and propose solutions for multi-faceted problems
Coordinate and design standardized training materials for new and existing programs, processes, services and systems. Materials will be developed and administered for both e-learning and in-person training
Build relationships with Merchant Support leadership team to understand learning needs
Develop training curriculum associated with the introduction of new products or services with the assistance of multiple departments within the Visa organization
Scope of training knowledge will include Authorize.Net, CyberSource Small Business, Visa Checkout Merchant Support, Screening Management Order Review, and other products that may be added to the department. In addition, Trainer will facilitate training for technical platforms such as Genesys Workforce Management, NICE Call Recording, Enterprise Business Center, Siebel, etc
Schedule training rooms and facilities, ensuring that all necessary equipment is in place prior to training. Ensure all necessary training materials are prepared and available on the first day of training
Travel may be required to support multiple locations, and may include domestic and international travel
Manage the Merchant Support Learning Management System (LMS), including the creation and management of online training, integration of Instructor Led Trainings with the LMS, and integration of the LMS with employee development and assessments
Strong English verbal and written communication skills. Fluency in Portuguese verbal and written communication, strongly preferred
Demonstrated success translating technical documents such as, operating and maintenance instructions, knowledge base articles, and procedure manuals into Leader Guides with group activities and interactive, functional-learning skill building activities
Demonstrated proficiency in instructional design principles, processes and methodologies
Able to convey information clearly, concisely, and effectively when speaking one-on-one or in groups, and in written communication, documents and email
Exceptional organizational skills and ability to manage multiple, competing priorities and projects
Exceptional facilitation and presentation skills. Able to present content in a way that is easily understood and translates to measureable behavior change. Able to facilitate experiential learning exercises and provoke rich discussions during learning events
Demonstrated ability to effectively collaborate and consult with senior leaders, business partners, internal customers, and colleagues across global cultures and time zones to drive business results
Strong analytical and problem solving skills, paired with strong partnering and consulting skills
Proficient with Adobe Collection software including Dreamweaver, Fireworks, Flash and Captivate
Experience and Education
5+ years industry experience with a minimum of 2 years in a corporate training role
Knowledge of payment industry business model, operations, customer support, and competitive position a plus
Develop a training programs based on the timeline for new launches in each country
Ensure an appropriate communication of the advantages of our products versus market competitors to its training groups
Develop material for training groups, which includes power point deck, handbook and test among others
Provide technical information for each SKU to its internal clients
Support marketing groups related to portfolio optimization based on the sales trends for each country
Bachelor’s degree in marketing
5 years as trainer with retail color & make up brands
Proficiency in Spanish, English highly desired
Strong technology skills, including Office, Web-based and social media
Analytical, well-organized, sense of details, strategic mindset, communication, operational excellence, team player, passion for beauty and product sensibility
Relevant training experience
Experience with financial account/card services is an advantage
Excellent communication, facilitation and presentation skills
Excellent process knowledge
Ability & willingness to train as well as coach in Collections & Customer Service environments
Good understanding of customer satisfaction trends regarding inbound and outbound calls
Willingness to work in shifts and on weekends
Computer knowledge which includes Micosoft Word, Excel, Powerpoint
High School Diploma / GED
5 or more years of progressive experience in the area of Training
Ability to travel 80% domestically
Bachelor's degree in Education or Training
(5) years of experience in Education, Training, or business-related specialty
Delivers individual training units
Conducts existing training programs for TCF
Instructs trainees in the use of all equipment, procedures, policies, and product and services needed to understand their job function
Evaluates trainee's work performance through development and administration of testing
Performs other duties as requested
Evidence of strong oral and written communication skills
Some college-level course work
One year training experience or equivalent
One year program direction or project coordination in training
One or more years experience in a financial institution
One year experience in area of technical expertise
5 - 7 years banking related experience
In depth knowledge of Cash Management product and applications
Bachelor’s degree or equivalent experience
Ability to motivate, coach and mentor others to achieve results
2 – 3 years formal or informal training experience
Provide constructive feedback through observable behaviors of team member to the manager and individual
Demonstrated ability to lead a team in completing initiatives and projects
Capable of organizing several complex tasks effectively in order to accomplish goals and meet deadlines
Well-developed working knowledge of the business and the upstream and downstream influences
Proficient in utilizing reporting tools, applications and systems
Ability to positively influence others through quickly building trust
Excellent written, oral and presentation skills to perform training for employees at all levels
Ability to asses training needs personalize delivery
Creating effective training and process documentation
The Trainer is responsible for delivering agreed training services to journal Editors migrating from EES to EVISE
The Trainer is also responsible for conducting train the trainer sessions prior to migration to EVISE with the appropriate internal administrators
The Trainer will cooperate with his/her Team Lead to identify areas for improvement, including best practice procedures, templates etc
The Trainer will deliver online training webinars using the selected technology and develop new training topics/content as required
The Trainer will update the Training Tracking tool with services delivered and keep the Training Team Lead informed of any issues
The Trainer will support Publishing by attending Editorial Board meetings as requested
Experience with EES, EVISE or another online editorial system is advantageous
Educated to University diploma or equivalent. Fluency in English and Mandarin is required. Fluency in a third language is advantageous
Experience in a customer service environment is advantageous
Flexibility in working schedule to accommodate training requests and a monthly global team meeting is required
Deliver changes in products, processes, procedures and/or policies in a production-driven environment
Provide on-going coaching to improve/enhance skills of new and incumbent staff to support business requirements
Deliver classroom training for change implementation
Provide feedback concerning the impact of proposed changes to systems, procedures, policies, and strategies
Maintain subject-matter expertise and take ownership of own professional development
Organize and prepare all necessary training materials. Plan and coordinate training sessions in all call center sites
Track course registration and completion using Learning Management System (LMS) or other application
With supervision, continually conduct needs assessment and analyzes findings in order to identify training and employee development needs
Must be able to work a flexible schedule. Travel required – up to 4 weeks at a time
Anti money laundering
Sales training
The Trainer will cooperate with his/her Training Team Lead to identify areas for improvement, including best practice procedures, templates etc
The Trainer will update the Training Tracking tool Administrate with services delivered and keep the Training Team Lead informed of any issues
BA or higher
Onboard and train new employees on how to effectively perform their job; continuously monitor and assess performance against operational and behavioral standards
Design intuitive and engaging eLearning courses that support independent and sustainable learning
Facilitate virtual, on-the-job, and formal classroom trainings as needed
Under the support of the Instructional Designer: design course storyboard and develop multimedia based learnings to support virtual cross-site and in-person facilitation and partnerships
Communicate ongoing transformation efforts and updates to teams of their changing environment in order to instill accountability and support
Build rapport and trust across network to positively influence and impact organization to accelerate the change acceptance process
Partner with Instructional Designer to perform data analysis on performance patterns, learner retention, and application for improving training curriculum
Partner with Instructional Designer to assess return on investment (ROI) of training programs and identify solutions to improve training efficiency
Utilize the Learning Management System to create courses and classes. Update classes with attendance and grades to ensure accurate reporting
Work in close partnership with Operations to support the performance quality and efficiencies through appropriate and timely training interventions
Assist in the delivery of training sessions conducted by various business leaders (e.g. Merchants, Vendors, IT, LP, Safety, Finance, etc.)
Maintain training standards provided by the Instructional Designer to meet prescribed timelines. Communicate any project roadblocks to L&D Manager
Delivery of training content which supports the organization’s functional and organizational objectives
Partner with Instructional Designer and L&D Manager to improve training effectiveness by identifying and utilizing new approaches and techniques. Continually suggest improvement for on-going/supplemental training programs
Support the greater Global Logistics training design and facilitation as needed
Ensure effective communications—up, down, and across the business
Classroom Training Development, Virtual Course Design, eLearning Development, Multimedia Training Design, On-the-Job Training, video authoring and Instructional Design experience
Skilled in virtual and formal classroom facilitation
Strong understanding of training and adult education theories
Experience with performance management technologies, Microsoft Office products, HTML, and web authoring software
Excellent analytical, communications and decision-making skills
PC skills: Microsoft Office—Word, Excel, PowerPoint, Access or other software/database skills, photo and audio editing software, Adobe programs such as Adobe Captivate, Adobe Connect and PDF Writer
Business knowledge of Manhattan Associates-Warehouse Management application preferred
Face-to-face in-store delivery of Global Programme for Sales associate retail training
Oversee and train in-store training champions
Monitor training and development of new starters throughout 90 day Induction period
Successfully deliver, track, and embed in-store/ regional training sessions as per global calendar
Be a liaison between GTI Operational Improvement team and Operations management
Proficient in developing, implementing and modifying training program to ensure effectiveness of programs delivered to service desk personnel
Reports individuals' progress and identifies additional training needs
Assist in program development with new products and/or services
Responsible for ensuring that the staff is knowledgeable in all aspects of the company's offerings and that there is a high level of quality control
Designing competency tests, teaching phone communication skills, and reporting results to management is all a required part of the job
Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works
Additionally, responsible for implementing new teaching and training techniques, as well as evaluating existing techniques
Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
Capture relevant information from elicitation sessions with GTI partners for training gaps
Bachelors Degree (or higher), preferably in a technology/business related discipline, or equivalent experience
Minimum of three years training, group instruction or teaching experience
Demonstrated ability to work independently as well as a member of a team
Knowledge of a Service Desk environment and operations
Experience in leading or coordinating activities across a diverse group of professionals with visibility to senior management
Experience in providing training or advising on coaching to be provided on identified opportunities
Excellent verbal and written communication at all levels
Deliver training solutions to employees/leaders or prepare subject matter experts for delivery of training initiative. Ensure all materials, resources and documentation are prepared in advance of training sessions(s). Measure training effectiveness and factor performance results into future training programs to ensure constant improvement in training
Facilitate resolution of Knowledge Mgmt feedback. Prepare a thorough analysis of validity of correction, suggestion or ease of doing business idea. Identify and analyze all impacted areas and stakeholders and influence process change when necessary. Execute documentation or process changes in the Knowledge Mgmt tool. Provide status updates to submitter and business partners
Create and update process, procedure or product documentation, maintaining documentation standards, styles and guidelines, as well as manage the online documentation process. Consult with business partners on the best way to present content and increase usability
Partner in assessing process improvement opportunities within the organization through dialogue with operational leaders and team members. Categorize process improvement opportunity and ensure alignment with Client Service strategy, Knowledge Management objectives and documentation best practices
Conduct quality assurance review of other team members work in the Knowledge Management Tool. Use published standards, styles and guidelines. Make suggestions to better present content and increase usability
Support projects which drive process improvements within the business. Ensure project-driven change, updates to process or procedures and communications are optimized in the Knowledge Management Tool. Use structured methodology to analyze downstream impacts to all project changes
Demonstration of strong written communication skills and understanding of process improvement and documentation best practices
Excellent interpersonal and verbal communication skills to effectively gather information and disseminate facts and recommendations
Strong ability to gather and analyze data to develop facts-based conclusions and recommendations
Ability to develop effective working relationships with varying levels of employees and influence improvements and efficiencies to work processes. Demonstrated enthusiasm for learning and developing creative solutions. Previous technical writing experience required
CX license a plus
Support of all covered applications: Word and PowerPoint-based Authoring tools, an Excel-based data frontend, a CRM and Distribution tools
Create and manage documentation and communications related to covered applications, particularly with regard to the data tools and with Excel functionality
Deliver training including New Hire Orientation, training on new applications and tools and training in response to business needs
Process user feedback and deliver it to product teams
Participate in User Acceptance Testing prior to system deployments
3 years of relevant experience
Excellent English verbal and writing skills with an emphasis on training documentation and marketing communications
Expert level Excel skills
Background in working with financial data and with Market Data vendors
Ability to come up to speed quickly on new applications
Ability to connect technology solutions to business needs
Strong understanding of the Research and Equity Sales businesses
Face-to-face in-store delivery of Global Sales associate retail training Programme
Train and oversee the performance of in-store training champions
Support with Retail Academy onboarding when required
Deliver local face-to-face onboarding when required
Using knowledge of business metrics and in partnership with the Store Manager, identify training needs and create agile training in line with development process when required
Proactively gain an share knowledge of competitor brands
Deploy retail and corporate training content in a clear, engaging manner via various mediums such as in-store, digitally/electronically, classroom setting, etc
Execute induction/orientation sessions for all new hires within appropriate formats/timeframes
Develop local adaption and/or local course content as necessary to drive business results: selling, support product knowledge, system updates, styling, general operations and other brand initiatives
Deliver focused training for stores based on market needs (create agenda and establish content in partnership with Director of Training/retail leadership) for new store openings, launch initiatives, new technology or updates as needed
Monitor the usage of training/information material and partner with stores to ensure consistent implementation of training, while fostering collaboration between the stores and corporate office
Coach Store Management in delivering constructive training feedback and implementation
Implement follow-up and measurement mechanisms to ensure that training is comprehended, applied and impactful based on subsequent business results
Coordinate logistics relative to training sessions including travel, accommodations, supplies, resources, etc
Support various ad hoc projects as needed upon request from Director of Training
Minimum of 3 years of training experience in a retail environment; luxury experience preferred
Excellent organizational skills; effective time-management and multi-tasking skills
Capable to travel domestically and internationally approximately but not limited to 2 weeks per month
Demonstrate ability to adapt, strong knowledge of products and philosophy of the brand
Strong project management skills and attention to detail with passion for an elevated level of service/client experience
Proficient computer skills including Microsoft Office, Adobe Creative Suite, InDesign
Preferred language skills include Spanish and/or Portuguese
Understanding of instructional design and learning theory a plus
Ability to communicate clearly and concisely with customers
Ability to thrive in an environment focused on measurable results at an individual level
Ability to work successfully in a team environment
Attention to detail – ensuring accuracy and completeness of information relayed to cardholders
Able to make well-informed decisions within the boundaries of the job function
Ability to diffuse difficult customer situations and maintain calm under pressure
2 years customer service experience in financial services is a plus
Experience within credit card industry is a plus
French/Canadian Speaking is a plus
Spanish Speaking is a plus
Develop capabilities of BA/ BA Supervisor and Training tools
Implement global or customized training programs for each store and/or staff members
Participate in the development of new training actions
Monitor & Evaluate skills/ performance of BA/ BA Supervisor
Contribute to improve our products sell-out in line with brand strategy
To support Commercial & Marketing activities
Build training plan according to the teams’ needs and training organizations
Coordinate and deliver all division trainings both make-up and classic collection for the field force: beauty advisers, merchandisers, etc
Periodically evaluate ongoing programs to ensure that they reflect any changes that may appear
Responsible for onsite trainings for new beauty advisors (before the availability of a class room training)
Constantly update information submitted and participate in the development of new training actions
On the job / small team product training for the Beauty Advisors, identifying each needs and aiming to improve the performances
Manage different projects within the division (mainly project management with agencies)
Collaborate closely with different departments of the division ( Trade Marketing, Marketing, Commercial and NYX)
Assess training needs, design curriculums and classes, develop training materials, deliver training classes, and evaluate the impact of training (i.e. did the class improve knowledge or performance?)
Partner with business unit leaders and subject matter experts to ensure all materials created or about to be utilized during training are accurate and approved by the business and Compliance
Identify and utilize the best solution to close knowledge and skill gaps (i.e. self-paced, instructor-led, coaching, etc.)
Deliver engaging and effective training as concisely as possible to minimize the impact on productivity
Create evidence that training is delivering the desired, measurable results and produce and defend reports that prove it
Consistent enthusiasm, collaborative approach, and positive attitude
Classroom and instructional presence
Prioritization, project management, time-management and multi-tasking skills
Able to work independently and take initiative to proactively complete assignments
Demonstrated competency in MS Word, Excel & PowerPoint
Goal-driven
Up to 50% annual travel
Previous Loss Mitigation and/or Customer Relations experience preferred
Previous Trainer or similar position preferred
Liaison within a team of Global Trainers to identify, plan, develop and coordinate requirements for all aspects of required training for delivery to approximately 400 + Technicians
Delivery of Training to Service Owners and extended team as required ensuring continuity of support for products and services
Ability to multi-task in a diverse, reactive environment is a key requirement
Proactive engagement and regular communication with the Operations teams to ensure new and ongoing requirements for their Training needs are being captured and met
Training to be delivered on demand or as required Globally; both proactive and reactive requirements must be delivered within defined timescales
Regular engagement and communication as required within peer group, management and the BI Team to ensure ongoing consistency of support
Alignment of internal processes, training, and knowledge documentation
Experience building training courses and assessments utilizing industry standard tools
Minimum of 1-3+ years of experience working within a Global Training environment. Solid experience in leading or coordinating activities across a diverse group of professionals with visibility to senior management is required
Base knowledge of Technical Products
Some familiarity with project management methodologies
Excellent Leadership, Negotiation and Motivational skills
Very strong organizational skills
Intermediate Office Suite skills required (Word, PowerPoint, and Excel)
College degree, or specialized training or equivalent work experience
Basic understanding of the company's business practices and familiarity with the company's products and services
Complete all regulatory, safety/environmental training in classroom environment (LOTO, Hazardous Materials)
Review, update, document change, and train on existing, new and modifying procedures regularly and ensure that training is documented appropriately
Document new process and procedures, along with associated Work Aids and ensures documentation is provided to relevant parties and included in training plans
Partner with SOEL in implementing process and procedural changes; develop and update training manuals and assist in the implementation of the TCCC standards
Train all Operators on assigned machines according to established standards
Train and/or certify on licensed required equipment (Forklift, Scissor lift, etc.)
Train Operators to document, inspect, set-up/changeover, turn-on, verify and perform proper equipment checks prior to startup
Train all Operators on policies, procedures, technical manuals and other material pertinent to operation
Train Operators to maintain equipment and area cleanliness to ensure compliance with GMP standards; including proper storage of tools and in equipment
Train Operators to perform Operator preventative maintenance duties as required
Train Operators to perform proper chemical handling, CIP and equipment cleaning as required
Train Operators to visually inspect all supplies/equipment before usage, reporting any broken equipment or damaged supplies to Leader or Supervisor immediately
Train Operator to report inconsistencies from shift to shift of established procedures and practices to Leader, Supervisor or Manager
Train Operators to troubleshoot and correct machinery or quality problems during filling and CIP operations
Review each shift report, identify deviations, documentation quality and reports issues to leadership and ensures it gets corrected
Provide weekly update of department metrics and measurement including departmental reports. Distribute and post these metrics at designated areas and/or as directed by Department Manager
Conduct Defensive Driver Training and evaluation and training with current staff
Conduct pre-employment driving evaluation tests
Compile driving training material
Conduct investigations and identify root causes of Motor Vehicle Accidents and set up training programs to address these matters
Present training programs to new and current staff
Conduct refresher driving training for all staff
Knowledge and business experience in many of the personal development classes offered (e.g., Time Management, Workplace Etiquette, Generations in the Workplace, Shaping our Perceptions, ABC’s of - Efficient/Effective Meetings, Body Language, Coping with Change in the Workplace, Customer Service, - How to Avoid Gossip, Improving Communication Skills, Maintaining a Positive Attitude)
Previous training experience strongly recommended
Strong presentation skills; ability to adapt to small and large class sizes as well as varying skill/position levels of participants
Proven skills at preparing information and conducting presentations
Creativity—ability to think of new, creative training program ideas and ability to implement those ideas
Possession of strong personal code of ethics
Work well in both a team environment and individually with minimum guidance
Proficiency in Microsoft Office products including, Excel, Word, and Power Point
Ability to motivate staff, exhibit professionalism, and maintain confidentiality
Min Bacelor Degree from any Major
3 years experience in same role
Good analytical for giving training and make presentation
Have a Coaching skill
Good communication skill in English both verbal and written
In partnership with Training Manager and Site Director, determine training needs and solutions by meeting with product teams and other key stakeholders; listen to Enrollment Advisor phone interactions with student prospects; conferring with Enrollment Managers; performing needs analyses
Develop and deliver blended learning programs to new hires and existing Enrollment Advisors in coordination with subject matter experts, department leaders, and other Training & Development specialists surrounding the topics of Company, Institution, Product and Technical Knowledge as well as Selling skills and Soft skills
Utilize Kirkpatrick’s 4 levels of knowledge measurement to assess and measure knowledge transfer. Review and coach employees on best practices. Providing feedback to managers
As required, attend enrollment site leadership meetings to receive and provide needed updates and information, ensuring that all confidences are kept regarding information shared
Participate in meetings, seminars, and training sessions to obtain useful information and integrates information into training program
Update personal job knowledge by participating in educational opportunities; increasing product/technical knowledge, increasing selling skills, reading professional publications; maintaining personal networks; participating in professional organizations
Leadership/ability to take initiative with regard to work and challenges
Presentation/Command Skills
Creativity/Innovation
Problem-solving Skills
Ability to work in a fast and changing environment
Organizational, communication skills and project management skills
Ability to work independently as well as with others
Knowledge of a Learning Management System (Preferred)
Minimum 2-3 years sales experience required
Training experience minimum 1 year required
Working knowledge of Microsoft Office (Word, Excel, Power Point, Captivate, etc…) and some internet applications
Willing and able to travel to different site locations (15%)
Manage and deliver Graduate Induction Training Programme including refresher trainer, systems training and regulatory training
Deliver company wide technical training programmes as required ensuring familiarity with all internal training courses
Manage the training schedule & coordinate training calendar
Maintain training database-track all training courses completed in database
Act as the point of contact for all training related queries
Support ACCA, CIMA and other external accreditation requirements
Support annual performance review process- noting training requirements
Work closely with HR to ensure training priorities are in line with business requirements
Facilitates back end revenue cycle related training sessions
Participates in the development of education materials and online procedures
Participates in the design and development of learning experiences; instruction strategies for new and existing training programs
Facilitates the delivery of educational programs to appropriate revenue cycle departments
Ensures learning facilities are set-up and ready for training program events including equipment
Prepares and distributes training aids; instruction materials, handouts, evaluation forms, and visual aids
Supports instructional design with needs assessment within the Health System to determine direction of training programs
Bachelor’s Degree in Finance, Business Administration or related field, High School Diploma/GED with equivalent experience will be considered
Knowledge of insurance issues as they relate to reimbursement and regulatory requirements
Proven leadership, training and facilitation skills
Excellent communication, written, verbal and presentation skills
Ability to manage multiple tasks and assignments
Ability to travel up to 50% (to include the 5 boroughs)
1+ year of coaching and/or training facilitation experience
Ability to lift up to 25 lbs (transferring training materials)
Healthcare revenue cycle or Hospital / Medical related experience
Healthcare software or similar patient management systems (ie. Registration, billing, etc.)
Project Management experience (not by title, but function of the role); facilitate initiatives
Strong knowledge and experience with commercial and government health insurance
Develop and maintain material for New Hire training
Prepares new sales representatives by conducting orientation to sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation one-on-one sessions with senior representatives
Determines training needs by observing sales calls; studying sales results reports; conferring with sales managers and collaborating with other Systems and Solutions Trainers
Provide face-to- face training in one-on-one, small and large group environments. Capture and retain attention of training audience through both facilitation skills and training material
Develops individual results by maintaining policy and procedure resources; providing coaching; conducting formal training sessions; developing outcome improvement resources
Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions
Responsible for product, website, application,system and solution updates to the Sales team, as well as relaying information to both internal and external customers at all levels
Monitor and measure training effectiveness. Provide senior staff with advice and recommendations regarding training needs through activities such as (1) analyzing sales performance data, (2) consulting with Sales Managers and Managers in other functional groups and subject matter experts, (3) conducting surveys, interviews, and focus groups with employees and (4) consolidating feedback received to identify gaps and to assist in the overall training decision making process
Provides system, product and solution training and organization mission by completing related results as needed
Travel Up to 10% of a month
Strong history of executing the vision of senior management
A minimum of 2 years’ experience working as a Systems and Solutions Sales Trainer preferred
High energy, enthusiastic, motivational training style
Creative and conceptual thinking abilities
Self-starter with strong sense of ownership and ability to work autonomously
Ability to function in a multi-task environment, as well as part of a team
Independent thinker able to quickly take a training or company initiative from conception to execution
The ability to connect with internal and external customers at a variety of learning levels, in both face-to-face and online group training environments
Knowledge in both the design and the facilitation of learning curriculum for both on-site instructor led and online/distance learning sessions is a plus
Ability to handle multiple projects and priorities in a professional and timely manner, meet deadlines and shift priorities to meet business need
Proficiency with Microsoft Word, PowerPoint, Excel, Outlook and web browser applications required
Knowledge of, and or previous experience with CRM
Knowledge of realtor.com® products and processes a plus
Leads and conducts Gray Eagle avionics training sessions; coordinates quizzes, exams and practical evaluations
Leads in the coordination of training materials, personnel, assets and training aids
Develops and maintains training, certification and evaluation records and results
Introduces new processes and sequence of activities
Travels to CONUS and OCONUS Company sites to perform annual re-certification of Company and subcontractor employees
Conducts research into new training, educational, and multimedia technologies
Maintains current knowledge of relevant technologies as assigned
Provides guidance to less experienced staff
Typically requires a High School diploma or equivalent and seven or more years experience as an on-the-job trainer, skills trainer and/or classroom trainer
Must demonstrate an extensive understanding of training practices and concepts; and thorough knowledge of the company product
Must have extensive UAS Avionics Technician Experience
Must be customer focused and possess: (1) the ability to organize, schedule and coordinate workloads to meet established deadlines and milestones; (2) strong organizational, interpersonal, verbal and written communication skills to accurately document and report, and effectively interface with all levels of employees; (3) the ability to identify issues and recognize deviations from accepted practices and processes and resolve complex issues; and (4) strong computer skills
Must be able to deploy both CONUS and OCONUS in support of Company projects
Gray Eagle MQ-1C UAS experience and/or qualification highly desirable
Requires long periods of standing, walking, bending and lifting up to 50 lbs
The ability to obtain and maintain a DOD security clearance
Collaborate with IT Specialist to support systems operations as necessary
Remains onsite during training deployment periods
1-3 years of directly related experience in course instruction
Operates and trains others in the use of electronics, communications and IT
Reads circuit diagrams
Operates computers and leads discussions using Power Point Presentations
Carries out performance assessments during training to assess trainees skill level and adjust curriculum to achieve attainable goals for desired end state of training
Ensures training aids and environment are conducive to support training requirements
Delivers training programs in both a formal (classroom) and informal practical use setting
Maintains appropriate records of trainees skills development
Allocates resources to ensure maximum results are achieved during training
Installs HF/VHF base stations in remote and austere conditions
Interacts with Host Country and US Government Officials
Performs other functions as maybe tasked by the Project Manager
Must Possess at least 5 years of experience in in electronics, communications and IT with ability to read circuit diagrams
Must possess computer skills including Power Point Presentations
Must have experience in delivering training programs in both a formal (classroom) and informal practical use setting
Must be able to work independently and professionally install HF/VHF base stations in remote and austere conditions preferably (HARRIS, RIOS, Motorola Repeater)
Must be Able to operate independently in remote, hash and austere environment for protracted periods and willing to transfer to other missions as required
Must be available to start work immediately, and work in either Chad or Cameroon
Develop training plans
Develop education and training materials and testing procedures
Manage training programs
Conduct training courses
Evaluate training effectiveness and improve training as required
Utilize adult learning concepts to address varied learning styles to ensure maximum effectiveness of training investment
Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies utilizing needs assessments where needed
Designs, develops, delivers, maintains and evolves training concepts and materials in a way that results in an engaged audience with and efficient learning investment
Adept at training technologies, processes and soft skills in such a way that the audience comprehends the technical and experiential process required
Utilizes the appropriate medium to suit the content, audience and business needs. Including webinars, classroom, and video, hands-on, computer based and online
Develops training and execution plans, and budgets in alignment with driving business growth, and supporting the strategic direction of the organization
Assesses learning effectiveness through confirmation of learning approaches and drive continuous improvement of training programs resulting from assessments, training best practices and employee feedback
5 years related experience required
Ability to work cross functionally and interact with all levels in the organization
Bachelor degree and above
2+ years sales experience, with solid track records of sales performance
3+ years of sales training experience, with strong delivery skill
3+ years in auto industry preferred, but not a must
Fluent in written English and oral English
Customer focus, will to learn, hard work, results orientation, good at problem solving, team work
Providing induction and in-service training for employees in applicable procedures and cGMP
Identifying training needs and developing training curricula
Managing projects to improve manufacturing standards and processes
Developing training resources
Managing training records
Post-training assessment of employees’ progress
Writing Standard Operating Procedures (SOPs)
Verification of employee compliance with procedures
Education level: Higher education (a degree in Engineering / Technology, Chemistry, Microbiology or Pharmaceutical Sciences)
At least 2 years’ experience of working for a pharmaceutical, biochemical or food manufacturer
Experience in the provision of training is required
Experience in managing a production team
Knowledge of aseptic manufacturing technology
Knowledge of GMP
MS Office literacy
Excellent communication skills, organizational skills, assertiveness
Teamwork skills
Availability to provide training when required, including different work shift schedules
Proficiency in speaking, comprehending, reading and writing English is preferred
To design, develop and present training sessions on a wide range of subjects within the appropriate discipline using a range of techniques including groups or one-to-one
Develop new course content in collaboration with experts from across the BBC that meets the current and emerging needs of the organisation. This will include the development and design of digital training materials, face to face training programmes, experiential learning and mentoring and coaching programmes
Forge strong links with key client areas to keep up to date with current practices
Work with managers and subject matter experts in the business to help them develop the skills and capabilities to deliver training and facilitate learning
Maintaining a wide-ranging interest in the media and developments in the training industry
Assess delegates’ progress, formally and informally, taking action to ensure that they are given support according to their needs and being responsible for the development of the course members in his/her charge and learning outcomes
Analyse training evaluation data and implement changes to delivery as appropriate
Coach individuals where required
Supports the design, development and distribution of training programs and materials
Provides input into the review, evaluation and modification of existing and proposed programs
Maintains accurate and timely training schedules based on input from the Project Director and Call Center manager
Updates and Refines training programs and materials through collaboration and communication with the Quality Assurance & Training Departments, Customer Service, Operations, Project Management, Exchange Authority, the District and other program stakeholders
Establishes and communicates the training methodologies to participants
Schedules training sessions and individual training programs, ensuring facilities set-up, audio-visual setup and participant notification
Delivers staff training on a regular and ongoing basis covering topics such as: telephone protocols, customer service skills, program information, use of DCAS systems, performance results obtained through quality assurance monitoring and other areas as appropriate
Ensures that Customer Service Representatives are provided with up-to-date knowledge of all applicable programs associated with the Center
Participates in process and team meetings in order to identify and recommend changes to policies and procedures in compliance with the contract
Creates and updates policies and procedures, work instructions supporting documents as needed
Supports the change management process, including ensuring accuracy and timeliness of document review, approval and storage
Performs other duties as assigned by the Project Director and Training
Bachelor’s degree from an accredited college or university, preferably in the health or human services field
Must have instructional design and development, teaching, or related experience
Must be a good organizer, meticulous, and good public speaker
Creative ability, writing proficiency and visual graphics design ability
Ability to perform comfortably in a fast-paced, deadline oriented work environment
Ability to work as a team as well independently
Excellent people management skills
Computer literate; Must be at ease moderating small to medium sized groups
Experience with Microsoft Word and PowerPoint or similar software
Experience using computer based training as well training users on technology required; Experience with Medicaid, CHIP or commercial health insurance is preferred
Experience developing successful start-up project training campaigns preferred
Conducts or facilitates general and specific training/instruction programs for organization employees
Provides orientation and training on new course materials through the selection of appropriate training aids and/or materials
Gathers information on business objectives from management, determines training needs, and recommends solutions
Prepares lesson plans relevant to training material
Tracks and analyzes training programs by examining training participants’ job performance
Conducts and analyzes course evaluations to judge effectiveness of training sessions and implements improvements. Collects information on employee performance and response to training
Actively participates in the design of training/instructional materials including web publications, policy and procedure manuals and client-specific guidelines
Ongoing monitoring of publications, periodicals, web-based information, etc., to identify leading-edge developments in the field of training and the measurement of staff performance and accountability
Support and mentor new team members
May travel to remote locations to deliver training
Assignments are broad in nature, usually requiring originality and ingenuity. Has latitude for un-reviewed action or decision
Assigned client group(s) at this level is larger and more complex in nature
Works under general supervision applying established techniques, procedures or specific standards
Work is reviewed for soundness of judgment and overall accuracy
No responsibility for the supervision of others
May provide direction to less experienced team members
Bachelor’s degree or equivalent combination of education and experience
Certification is preferred
2-4 years of directly related training experience
May require subject matter expertise in area of training
Solid interpersonal skills, both written and verbal
Presentation skills within a group and/or one on one
Intermediate proficiency with MS Office
Highly organized and analytical
Understands effective teaching methodologies and tools
Critical thinking and decision making
Develop and coordinate new hire orientation for both permanent and temporary hires to include: Introductions, scheduling training, Tour, Safety, Quality, CI, 5S, RPS, Lean/Kaizen, cGMP, HR Admin, ISO, Product, Department procedures
Develop and maintain a standard Machine/Line Training process to include: JSA’s, SOC’s, Audit process and Forklift
Develop and maintain cross training matrix
Coordinate with ISO/QFC on changes to keep Training materials/records up to date
Develop a recertification process in conjunction with the affected departments
Design and conduct training audits and provide follow up training where needed
Develop and implement training and visual job aids as needed
Participate in Lean/Kaizen when required
Train subject matter experts
Develop and maintain a Training SOC
Provide follow up training as needed
Ensure shift to shift standardization in the training process for all new hires/temps
Mentor new hires/temps
Audit training programs and make recommendations for changes
Maintain Training records
Other duties as defined by Supervisor and/or Manager
Associates Degree or Minimum of 5 years Capran technical knowledge/skills of lines, machines and products in lieu of formal degree
Demonstrated computer literacy and proficiency (Microsoft Word, Excel, SAP, Optivision and Outlook) required
Ability to meet physical requirements of the job including lifting, bending, stepping, twisting, etc.
Knowledge, understanding and demonstrated proficiency in Lean, CI and 5S practices
Demonstrated knowledge and understanding of JSA’s, cGMP, ISO and SOC’s
Team player (works well with others, promotes teamwork among peers)
Ability to work independently/self-starter
Ability to occasionally work OT on weekends and work alternate shifts when needed
Ability to work safely and independently with a strong focus on Training and Training related functions
Ability to promote and exhibit a positive outlook to New Hires/Temps
Degree from a reputable University
At least 3 years of related working experience
Experience working in Life Insurance Company is an added advantage
Able to travel frequently
 Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
 Two (2) years’ experience in training and/or customer call center experience
 Demonstrated knowledge of adult learning techniques and best practices in training delivery
 Demonstrated knowledge of specific account provisions, products, and policies
 Ability to communicate effectively both orally and in writing
 Excellent listening skills
 Demonstrated proficiency of presentation skills
 A wide degree of creativity and latitude is expected
 Knowledge of Microsoft Word, Excel, and PowerPoint
Facilitate new hire training programs and support all on-going training initiatives
Provide support to existing employees and center personnel through on-going training initiatives
Analyze and evaluate center training needs to develop, modify or improve existing training programs, materials and curriculum
Work actively with client vendors and management team to ensure effective implementation and communication of all training strategies and initiatives
Track and report on new hire statistics: Test scores, call handle times, quality of calls, and any other metrics requested
Create and deliver a positive, fun and rewarding classroom training environment
Ability to identify inability to learn tasks and present materials in multiple ways to help employees understand
Perform work safely and in accordance with company and customer standards and safety regulations. Report unsafe conditions or accidents to the appropriate person
Other reasonably related duties
Conduct orientation training sessions for new employees
Assist in developing Failure Mode and Effects Analysis (FMEA) and Control Plan per model (T&R Specific)
Proficient in the use of hand tools including electric, handheld screwdrivers and RF equipment
Advanced interpersonal skills for training necessary employees
Prior experience in departmental specific processes
Ability to read, write and interpret information
Ability to add, subtract, multiply and divide
Ability to use hands to finger, handle, or feel
Ability to sit/walk/stand for up to 8 hours per day
Ability to intermittently crawl, squat, climb, twist, bend, stoop, push or pull
Must possess visual acuity, i.e., close, distance, and color vision, depth perception and the ability to adjust focus
Ability to lift/carry items less than 20 pounds
Delivers training for a cross-functional and continuous learning environment. Assists in measuring the accuracy, comprehension and effectiveness of training sessions. Supports strategic direction of training programs to ensure alignment with organizational plans
Provides train-the-trainer programs. Participates in the development and implementation of training programs. Manages multiple concurrent tasks and updates leadership about areas that need attention
Establishes effective working relationships with peers- both internal and external to Kaiser Permanente. In collaboration with management, ensures efficient and effective staff development through delivery of consistent and appropriate training and communication techniques. Meets timeframes for performance while balancing the need to produce high quality work
May partner with more senior staff to assess training needs and/or provide proficiency training to address issues
Partners in the development of quality assurance programs and ensures that information provided to department or functional unit staff members is accurate, consistent and delivered within prescribed protocols
Participates in the ongoing process of collecting training feedback, monitoring and assessment of training needs to identify procedural/protocol needs and provide refresher training. Participates in implementing strategies to track and communicate training status updates
Participates in departmental meetings, training and unit self-audits, as requested. Participates in the development of written materials for peer groups and high-level audiences, including formal presentations
May support the staging and maintenance of training environments
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees
Minimum three (3) years of experience delivering training programs
2+ years experience conducting classroom training and/or seminar/workshop topics
2 years of design experience
2+ years of experience working in a clinical setting such as a medical group, hospital, clinic
Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
Effective interpersonal, influence, collaboration and listening skills and drives for results individually and in a team setting
The ability to travel up to 25% of the time
Call Center experience
Drive learning initiatives by ensuring the execution of training plans and reports, PKI update, and Skills Verification and Training Calibration completion
Act as a consultant in coming up with action plans to address processing gaps
Review and coordinate accuracy and completeness of training materials with onshore counterparts
Develop training materials and/or tools that will efficiently address needs of specific teams or targeted audience
Create and maintain delivery/announcement method for new and updated procedures (Service Alerts)
Create and facilitate new hire onboarding for Life Individual Inforce teams
Create and execute cross training plans for Policy Change, Tax, Illustrations, and SPD
Coordinate training issues, updates, plans, and initiatives both onshore and offshore
Work with onshore managers to deliver trainings related to improving business acumen
Contribute in complying with Training Audit requirements
Work with onshore and offshore Operations team and Quality staff to enhance provision of quality and performance feedback to participants and managers
Assist in identifying error trends and training needs and be able to perform skill gap analysis
Co-administer and oversee the Life Quality program
Comprehensive technical knowledge of Life processes, systems, and organizational goals
Comprehensive product and industry knowledge
Proficient with MS Office, Skype and Outlook; can teach basic components as needed
Able to create process workflows using BPMN
Excellent communication skills, written and oral
Excellent organizational skills; can effectively manage multiple tasks
Mentoring skills
Mainframe (TP and Rumba)
Policy Link
Knowledge of Life business, products, and product features
Training Basics, Facilitating Adult Learning, and Program Evaluation and Design
MBPS Training and Quality Standards
Life Workflows
Gives insight to area managers
Works hard for the success of others, constantly remains “customer obsessed”
Willingness to participate in and support the Operational Excellence initiatives
Executing all standard trainer tasks as outlined on Trainer Standard Work Checklist
Effectively executing network standard training plans
Training ambassadors to deliver network standard training
Auditing ambassador training delivery
Providing ongoing support to their ambassadors
Directly coaching associates to improve job performance
Understanding of fulfillment center processes and flow
A completed Bachelor’s Degree from accredited university
Experience delivering messages related to performance
Ability to prioritize, manage and complete projects with tight deadlines
Previous Kaizen/Continuous Improvement experience
Deliver bespoke SAP training nationally
Modify, update and improve a range of training and user support materials
Liaise with Clients, Subject Matter Experts and relevant stakeholders to enhance all aspects of training
Qualifications and/or experience in communications, education and training or related field is desirable but not essential
Experience with facilitating/delivering instructor-led training
Effective one-on-one coaching skills
Group facilitation skills
Intermediate knowledge of Microsoft Excel and PowerPoint
Knowledge of basic medical terminology
Microsoft Access knowledge
Reviewing training materials in relation to organizational needs, learners' backgrounds and course objectives to ensure the consistency of quality and accuracy of content
Monitoring participant progress and instructional program effectiveness; establishing and maintaining a learning environment to actively and freely promote learner selling skills and participation. Monitors and reports on the effectiveness of training programs and may conduct initial needs analysis. Evaluating the effectiveness of audiovisual/other training materials to ensure objectives are being accomplished
Customizing content to meet the needs of local markets
Researching and analyzing new training methods to determine the feasibility of use and application in future sales training programs to meet business needs
Developing, implementing, and conducting sales training programs for the Global Sales organizations (RDG / Wholesale) to maximize the effectiveness of the salesforce and improve sales performance
Ensuring the proper preparation, implementation and management of instructional development projects; developing budgets/product needs and allocating necessary resources for projects, contributing to the selection, development and updating of courseware content for web-based or any other media delivery
Demonstrate collaborative efforts, strong analytical and reporting skills and the ability to identify trends and make recommendations around data and sales analytics
Experience delivering virtual training/meetings sessions
Proven client relationship skills to enable collaboration.TRAINER - iTALY
Consulting and educating potential and current customers on IC-GovCloud environments and services
Design classroom (lecture and labs) and computer based training content
Prepare and maintain training materials
Conduct classroom training, hands-on lab training, video, and on the job training (OJT)
Ensure that all training materials, facilities, and evaluation materials are available
Ensure that hardware and software systems are available prior to the start of a class
Ensure that the systems are properly configured
Respond to customer needs to develop training and to identify future training needs
Review training materials and training presentations
Evaluate training plans
Evaluate student learning against training goals
Make recommendations for modifying course content or delivery
Experience developing and delivering course material for the SIGINT and/or the IC
Experience developing course content, training materials, determining appropriate training delivery methods, and coordinating the scheduling with the customer
Experience revising and updating documentation and training as necessary to maintain relevancy of technical content
Be able to provide on-the-job training, classroom presentations, briefings, and create training materials within ISD standards
Experience working directly with project developers and/or subject matter experts to document various hardware and software processes, software installation, hardware maintenance, and user interfaces. Demonstrate strong communication and inter-personal skills, working within a gamut of user experience from novice to expert
Working knowledge of various training and documentation software tools, to include SnagIt, Microsoft PowerPoint, and Microsoft Word. Must possess the willingness to learn and use alternative development tools
Ability to grasphigh level technical concepts as explained by system engineers, translate, and document those concepts into a format easily understood by the user, as well as understand, explain, and document system intricacies
Willing to travel to IC partner agencies
Executing all standard Seasonal Trainer tasks as outlined on Seasonal Trainer Standard Work Checklist
Providing ongoing support to the ambassadors
Bilingual in Somali
Creates and delivers select training to caregivers
Administers core competency based performance metric assessments to determine level of training needed
Develops and conducts end-user technical and behavioral based training modules in support of enterprise initiatives (e.g., Scheduling, Chart Tracking, Managed Care, Patient Experience, My Practice and soft skill training)
Implements post-training support plans to expedite learning transfer to work site; conducts post-training monitoring to ensure learning transfer has occurred
Conducts "return-on-investment" studies to verify the cost effectiveness of the training
Determines data elements necessary for training database and maintains data
Develops and maintains standard operating instructions and procedure manuals
Provides ongoing feedback on traditional, independent, online and blended learning approaches
Minimum four years of training experience and demonstrated training proficiency
Three-Four years of ambulatory health care experience highly preferred
At least three years of direct experience with an intelligence community or signals intelligence activity
Bachelor’s Degree in Communications Engineering, Computer Engineering, Computer Science, Electrical Engineering, Information Systems, Mathematics, Education, Liberal Arts, or similar degree or equivalent documented combination of training and experience
Minimum five (5) years experience in planning and managing training development for large programs
Experience in Instructional Design and development of formal classroom courses, workshops, seminars, and materials of a technical nature
Experience developing online web-based training, distance learning presentations, training plans, courses, and materials of a technical nature
Experience with training for SIGINT VLF/HF/VHF/UHF Signal Collection Systems
Experience as an operator for SIGINT VLF/HF/VHF/UHF Signal Collection Systems
Combined experience with training and as an operator for SIGINT VLF/HF/VHF/UHF Signal Collection Systems
Conduct training for newly hired operational team members on core systems, processes, and applications
Provide training on culture and values aligned with Our United Culture
Deliver training using multiple mediums – classroom, webinar, blended learning approaches
Deliver continuing education, up skill, and performance improvement training as necessary
Provide feedback on trainee performance in the classroom to Operational Leaders
Develop ad hoc training as needed
Participate in the instructional design and development process as necessary for large scale curriculum design projects
Update existing curriculum ahead of learning events – including gathering of examples, activities, etc
Secure room / facility resources as necessary to provide for successful training
Create new / validate existing lesson plans with Operations Managers
Provide feedback to trainees and Operations Managers regarding class progress, areas of strength and areas of improvement
May enroll and grant credit in Learning Management System for courses administered
Undergraduate degree or equivalent experience in business management, training or other field of study that supports job role
1+ years of experience delivering training in a business operations, corporate, or sales environment
1+ years of experience delivering presentations to multiple levels of employee and leadership
1+ years of experience utilizing adult learning principles to deliver training in a corporate environment
Effectively manages learning across multiple platforms / processes
Ability to travel up to 25% of the time throughout the U.S
Designs and conducts military training programs
Monitors and reports the effectiveness of training during an initial period and for a defined period
May be involved in initial plan design and existing plan enhancements
Has knowledge of commonly-used concepts, practices, and procedures within the Training field
Relies on extensive experience and judgement to plan and accomplish goals
Works under immediate supervision
May provide consultation on complex projects and is considered to be the top level contributor/specialist
A wide degree of creativity and latitude is expected
Typically reports to a manager or head of a unit/department
10-15 years of experience Developing and Conducting Military Training or in a related area such as Communications, Program Evaluation, or Consulting
Understand and apply multiple training tools (participant guides, job aids, PPTs, demonstrations) to deliver training
Develop proficiency in the system in preparation for training end users
Coach end users and provide site support in offices (as needed)
Establish effective work relationships with team members and end-users
Outstanding verbal & written communication skills
Ability to adapt to multiple learning methods
Ability to convey information in a clear, concise manner
Must be able to evaluate individual performance and recommend different methods of knowledge growth
Have a sound understanding of the MS Office Suite (Word, Excel, PowerPoint, Outlook, etc…)
Conducts skills assessments and develops robust training programs to bridge any knowledge gaps identified
Determines metrics and evaluation criteria for training programs to ensure optimal learning and to establish time to proficiency measurements. Develops certification programs as appropriate and tracks progress against program criteria
Instructional Design training and experience preferred
Design and expand training and development programs based on the needs of the organization and its evolving product suite
Working with the Training Department to produce satisfactory programs to internal and external stakeholders including agents, colleges, new employees, product managers
Tailor classroom style based on attendees to ensure satisfactory competence and knowledge by means of virtual training settings or blended training solutions
Develop training documentation and delivery of training on the client Products
Maintain CMS Training Database
Monitor and supervise course confirmation and preparation
Manage the delivery of training and development programs
Ensure all statutory and contracted training requirements are met
Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment
Keep up to date with developments in training by reading relevant journals, going to meetings and attending relevant courses
Have an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
Research new technologies and methodologies in workplace learning and present to team, where possible
University degree in Business in Human Resources Management, Organizational Behavior, Learning & Development or other relevant discipline
Minimum 6 years' experience in the areas of learning and development or product training within a sizable multinational corporation or travel industry
Minimum of 1 - 2 years Training Delivery Experience and previous experience in an E-Learning and/or Webex learning environment
Outstanding communication and presentation skills
Pro-active, mature, well-organized with excellent influencing skills
Capability to rapidly acquire knowledge of Travelport Products
Excellent command in spoken Cantonese, Mandarin and English and written Chinese,English
Support the planning, scheduling, and coordination of all required new hire training
Facilitate delivery of GSO learning throughout North America
Partner with field based Loss Prevention Managers and Human Resources to ensure onboarding plans are implemented and evaluated per GSO standards
Provide reports and statistics on training performance against goals
Assist in the development of lesson plans, role plays, and simulations
Administer the LMS for the Instructor Led Training (ILT) events and sessions
Partner with OTD Program Managers, Project Managers, and Instructional Designers to design, develop, and audit learning initiatives
Partner with GSO/LP leadership to assess attainment of learner outcomes and performance then determine next steps
Provide peer mentoring post-training to ensure operational success and coaching when performance gaps are identified
Lead by example, modeling Amazon’s leadership principles
Domestic travel required – up to 75%
Experience in the delivery and evaluation of instructional content that supports multiple methods of delivery (classroom, on-the-job, online, etc.)
Foundational knowledge in the psychology of learning and in systems thinking and analysis
Superb communication (written/verbal) and interpersonal skills
Bachelor Degree (job specific experience can be used in place of formal education)
One to two years of related experience as a trainer and/or facilitator
Industry specific experience in loss prevention and physical security
Experience designing and developing lesson plans, in-class activities, and simulations
Experience with Microsoft Office applications, especially Outlook, Word, Excel, PowerPoint, and SharePoint
Advanced education (MS, MA) in adult education or professional certification focused on training delivery and curriculum development
Some Visio, HTML, Photoshop, Dreamweaver experience a plus
5-7 years of professional training required
Software/Computer applications training experience required
Technical knowledge of applications/systems
Leadership experience with EMR implementation/support required
Healthcare/medical industry experience prequired
Working knowledge of ambulatory physician practice required
Experience in designing/delivering training programs for end users, supervisors, middle management, and senior management levels required
This position requires up to 25% travel to locations worldwide to provide user training and post-training support. Must be willing (and physically able) to travel to high risk areas; special training will be provided
A minimum of three years of previous end user training experience is required; international travel experience is a plus
Excellent oral, written, interpersonal and computer skills are required
Fluency in Spanish is required
The ideal candidate will be able to learn quickly, accomplish tasks under limited supervision, and must possess strong attention to detail
Also essential is commitment to contribute on a team in an organization committed to high quality customer service
Fluency in French is desired
Bachelor’s degree in any discipline is required
Outstanding communication and presentation skills, verbal and written, in both individual and group situations for the purpose of knowledge transfer and skill development
Experience using Microsoft Office (Excel, Word, PowerPoint) and Outlook
Strong written and oral communication skills in English
Demonstrated expertise in planning, implementing and assessing training
Demonstrated experience developing classroom activities and reviews, and/or tutorials and/or other training materials
Knowledge of professional learning and training practices, especially in technical support contexts
Knowledge in Retail services
Prior training, teaching or presentation experience in Business Process Outsourcing (financial services, customer service, call center, etc.) is considered a plus
Facilitate delivery of GSO learning throughout the region
Travel required – up to 75%
University Diploma (job specific experience can be used in place of formal education)
Experience as a trainer and/or facilitator
Advanced education in adult education or professional certification focused on training delivery and curriculum development
Fluency in two or more languages of the region i.e. English, French, Spanish, Italian or German
Develop state-of-the-art training curricula to produce exceptional call-center based employees
Deliver all necessary training at both on-site and remote locations, ensuring that an optimal learning environment is created, trainees are highly motivated and all learning objectives are consistently met
Track trainee performance and modify training strategies using a range of learning tools, methodologies and practices to ensure optimal outcomes for each training class
Create training bulletins, memos and newsletters to help develop desired knowledge and skills and reinforce performance objectives for all staff
Become familiar with the knowledge, skills and abilities necessary to effectively perform the job tasks of an Over-the-Phone Interpreter and Customer Service Agent
Exhibit complete familiarity with company policies and procedures
Work with other members of the TTQ department to ensure all testing, training and quality monitoring activities work harmoniously
Work to expand knowledge of, and stay current with the interpreting profession
Maintain professional standards and ethical practices inherent to the position
Represent the company as a voice of quality at educational events and elsewhere as needed
Minimum: Bachelor’s degree or a minimum of 2 years’ interpretation experience; or equivalent combination of education and experience
Professional proficiency in Spanish and English
Familiarity with current adult training theory, best practices and technologies
Associate’s or Bachelor’s degree in Nursing or equivalent experience
4+ years of nursing, training or auditing experience in a managed care or healthcare setting
Amisys and CCMS experience preferred
RN or LPN license
UM and/or training experience in Utilization Management is preferred
Training experience in a classroom setting and/or part of the on-board process is a plus
Ability to conduct presentations via PowerPoint and/or Adobe is a plus
Builds strategic partnerships with others in Learning Solutions and with business partners, vendors and/or global partners across UHCG
Demonstrate knowledge of the business environment and business requirements (e.g., strategy changes, emerging business needs) across all of UHCG
Experience in project management, planning and working on multiple deliverables at a time is preferred
Ability to solve moderately complex problems on own
Ability to build relationships with the appropriate Business Partners by participating in meetings, presentations and information sharing
Provide WebEx training to Examiners for selected courses
Demonstrates knowledge of various training delivery methods (Blended, Instructor-Led, Computer-Based, Webinar)
Ability to partner and provide adult learning best practices, answer questions, and discuss various training strategies across UHCG
High school diploma/GED and equivalent work experience, BA/BS degree preferred
2+ years’ experience conducting classroom training and/or seminar/workshop topics
2+ years’ experience working in a Training environment
2+ Years Curriculum Development Experience
Ability to partner and provide adult learning best practices, answer questions and discuss various training strategies across UHCG
Must be able to travel 10 - 20%, and international to Claims Operations in Hyderabad, India
Interpersonal skills - able to work effectively with other employees, patients and external parties
At least 1-2 years training experience required
Relevant education may substitute experience requirement
Communication – communicates clearly and concisely, verbally and in writing
Customer Orientation – establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations
Interpersonal Skills – able to work effectively with other employees, patients and external parties
PC Skills – demonstrates proficiency in PC applications as required
Policies and Procedures – demonstrates knowledge and understanding of organizational policies, procedures and systems
Ensure Quintiles patient and site services is providing a competitive edge in winning new business
Obtain required information regarding future research plans, regional priorities, and capacity plans
Reconcile and interpret patient and site services data, providing solid recommendations and scenario planning as required. May provide site tiering /feasibility text for proposals and feasibility reports
Manage the generation, analysis and interpretation of study related information to produce and support recommendation of recruitment rates, country allocations and site tiering. May produce summary reports and present internally or externally
Ensure all data sources are accurate and up to date
Where function dictates, participate in the execution of effective and efficient delivery of training programs using various modalities such as instructor-led and technology based training (TBT)
Measure the effectiveness and efficiency of the training programs. Communicate resource needs to appropriate management as necessary
Conduct course evaluations for company staff and customers
Participate in the development, preparation/modification and facilitation of education courses
Knowledge of clinical research financial parameters and project financial tracking and accounting methods
Effective presentation skills
Good written and verbal communication skills including good command of English
Extensive use of telephone and face-to-face communication requiring accurate perception of speech
Regular sitting for extended periods of time
Occasional travel up to 25%
Deliver Training for new hires
Contribute to the development and on-going maintenance of training
Deliver new model training
BA degree or equivalent work experience required
Experience in training delivery and curriculum design, as well as, educational focus on adult learning theory or communications
Formal training in instructional design or instructional technology preferred
Knowledge of CRRS and all support resources used by inbound contact center Brand Ambassadors
Excellent presentation skills using Powerpoint, Prezi and the latest technology for training
· Experience of training groups and/or individuals with experience of design, delivery and evaluation
· Experience of coaching team members
· Experience of designing and delivering effective Induction Training
· Experiences of maintaining and updating customer/employee records in line with Data Protection Regulations
· Management development experience
· Experience of CRM dynamics or other Customer relationship Management tool
· Experience of designing and delivering training or employment legislation/ HR policies and or payroll
· Experience of analysing Process Maps and Procedures
· IT Literate – in particular with MS powerpoint or other training software/tools
· Ability to present effectively to small and large groups at all levels
· Excellent communication and interpersonal skills
· Excellent customer care skills
· Ability to learn new business systems in order to support training delivery (Oracle, CRM, IVR etc)
Deliver effective Allstate product and technology education to agencies through a variety or mediums, such as instructor-led training and presentations, web conferences (such as WebEx), and teleconferences
Assist with the planning, development, and review of educational programs to ensure effective course materials
Establish positive rapport with field sales leadership and agencies
Must be able to manage training sessions and be flexible to meet the attendee’s needs/skill levels while maintaining control and structure of the class
Travel up to 80% of work week, delivering education to the field for agency office training and classroom education
Overnight travel will be required
Ability to coordinate, facilitate and deliver education via stand-up instruction, webcasts, agency visits and phone
Sales experience preferred
Obtaining and maintaining valid Property &Casualty and Life & Health license within required time frame
Undergraduate degree or equivalent work experience in business management, training or other field of study that supports job role
Experience delivering training in a business operations, corporate, or sales environment
Experience utilizing adult learning principles to deliver training in a corporate environment
Ability to travel up to 25% throughout the U.S
Weekly administrative duties need to be performed
Completion of client attendance register
Turnaround accurately reflecting hours worked; and
Status report to supervisor
Bi-monthly administrative duties need to be performed
Time report reflecting hours worked
Responsible to provide Training Team Leader with latest training statistics
Accounting skills (at least grade 12 or first year tertiary education in accounting and minimum of 2 years working experience in a financial division of an organisation)
Good understanding of financial processes e.g. budget cycle, debt management, payment cycle, revenue collection, month-end and financial year-end processes
Strong problem solving ability
Probing and good listening skills
Ability to work independently, without constant supervision
Ability to make decisions
Good oral communication skills
Good interpersonal skills. Must be able to build professional relationships with client and user community
Basic quality management skills
PC literate and experience in MS products (Word, Excel and PowerPoint)
Good typing skills
Customer care skills
Presentation and facilitation skills (minimum 2 years experience)
Grade 12 with Accounting or equivalent qualification
Required relevant tertiary qualification
Appropriate and recognised formal instructor led training e.g. Certificate in Education, Training and Development Practice (ETDP)
Must be aware of the latest training methodologies and standards e.g. SAQA and NQF
Minimum 2 years experience in a training environment; and
Candidates that have been in the employment of National or Provincial Government Departments will not be considered
Train customers in use of 911 call taking, mapping and CAD software
Provide on-site system cutover support
Provide system overviews and demonstrations
Pre-installation site survey team member
Attend user's conferences and present to audiences
Provide support for other teams/departments when needed
Must be able to travel 50-60%
Experience in use of 911 call taking and/or CAD software
911 Dispatching experience strongly desired
Knowledge of the Public Safety industry
Ability to travel 50%+
1 + years of Public Safety experience 1 + years of Call taking/Dispatching experience Excellent interpersonal and communication skillsWant to create a job search agent? Send this job to a friend
One to three years of training experience and/or a combination of training and business line specific experience
Prefer minimum of one year inbound sales experience in a financial service environment
Previous experience in 24 Hour Banking Inbound Sales preferred
Basic knowledge of training activities and alternatives to lecture, strategies for different learning needs, effective questioning techniques and session reviews/debriefs
Proficient in facilitating assigned training curriculum
Demonstrated expertise in content of assigned training curriculum
Ability to manage participants in the classroom by addressing performance issues effectively and bringing problems to resolution
Able to work independently and as a cross-functional team member
Working knowledge of Microsoft Office i.e. Excel, Word and Power Point
Experience with eLearning or a blended learning environment preferred
Strong knowledge of the delivery and administration of education and training programs
Strong presentational skills required
Must be Flexible and adaptable to schedule changes. Ability to change priorities quickly and learn new skills and concepts
Prepares representatives responsible for resolving and educating customers on Cox products and services by conducting training programs, orientation for the core suite of products/services focused on technical troubleshooting tools and processes
Maintains technical resolution knowledge related to newly released and/or enhanced products and services
Conducts training courses and workshops that result in proactive diagnosis and resolution of customer technical problems by call center agents
Educates call center agents on the behaviors that build trust in Cox as part of the technical resolution process
Delivers skill-building activities on the use of desktop tools and problem-solving processes to support trouble-shooting of Cox products and services
Maintains an understanding of current industry trends, Net Promoter Score and competitive information so that they can transfer knowledge to the training audience
Determines specific training needs by observing customer interactions, identifying opportunities for agent coaching; Provides ongoing feedback to agent supervisors and leaders on skills building opportunities for call center agents
Reviews and understands the business scorecards and reports; confers with leaders in the COEs to collect feedback and ensure training remains relevant
Functions as a core instructor for technical resolution training delivery that includes blended learning approaches. Technical Resolution (Residential_CB) - JD - Final.docx 8/28/2014 1
Instructs multiple call center learning programs, including behavioral skill programs, service to sales workshops, and other standard program offerings
Models leadership capabilities while serving as a change champion within the Centers of Excellence. Provides program management for needs assessment, implementation, delivery, and tracking of training program/projects
Collaborates within the TM&D team to provide feedback, ensures facilitation consistency in program delivery, and provide growth and development opportunities through regular calibration and facilitation sessions
Updates abilities by participating in development opportunities to enhance and build training skills and capabilities; reading professional publications; participating in professional organizations, and attending business channel meetings
Applies comprehensive knowledge and expertise of technical resolution processes across trouble shooting, reporting, and customer service techniques in a call center environment
Must be eligible to work in the United States without visa sponsorship
Ability to read, write, and speak English
Ability to work in a cold to warm environment
Previous production experience
Previous Cargill experience
Work history in the past 12 months
Bilingual in English and Spanish
High School diploma or equivalent required
Bachelor’s in Human Resources, Training & Development or similar field of study preferred
2+ years of experience in facilitation of training and instructional design
Clear understanding of adult learning principles and curriculum development
Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels
Ability to consistently apply sound judgment and operate professionally, effectively and ethically as an individual contributor and member of a team
Ability to proactively identify and overcome barriers to prevent future issues
Ability to establish rapport and maintain harmonious working relationships
Ability to lead, motivate, and direct the activities of others
Ability to manage learning experiences in all methods of delivery for all levels of the organization
Premiere, Photoshop, and html 5, preferred
Proficient use of Microsoft Office programs, including Word, Excel, and PowerPoint
Up to 30% travel, as needed
Acceptable level of hearing and vision to perform assigned job duties
Facilitates training programs
Provides initial and ongoing clinical training support for appropriate teammates in the clinics
Participates in the implementation of the non-clinical preceptor programs
Receives non-clinical staff feedback and evaluations regarding training programs and utilizes feedback to revise and improve current programs
Works closely with T & D Team to assure compliance with all JSA policies and procedures; OSHA; HIPAA; other regulatory agencies
Performs skill and training needs assessment; provides coaching
Provides procedural and service training to new hires and existing staff
Serves as a resource for HCP clients
Coordinates and schedules training programs
Supports Manager and participates and supports Departmental goals
Supports Trainer IIs with design, facilitation, delivery and evaluation of training curriculum, job aides, resource manuals and skill validation tools
Shadowing and mentoring activities including skills assessments
Evaluates training material such as outlines, text, slides and handouts
Produces training material
Participates in go-lives and pilots
Participates in projects, meetings and committees as requested
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
One year experience in customer service training
One year experience in healthcare environment
Proficient in operating computer keyboards, telephones, fax machines and motor vehicles
Proficient in creating training materials and documentation
Possesses strong interpersonal skills with the ability to communicate clearly and concisely in Standard English to staff from a wide variety of cultural and socio-economic backgrounds
Ability to present training material to individuals and both small and large groups
Ability to administer training via teleconferences, in person or utilizing web casts
Demonstrated ability to listen, confirm understanding and effectively meet customers needs
Strong critical thinking skills
Detail-oriented
Customer service oriented
Ability to learn quickly, multi-task and work in a fast-paced environment
Valid FL driver’s license, insurance and vehicle for work-related travel
Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately
Adaptability - maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures
Tactical Execution - demonstrates personal ownership of tasks and follows through to get the required results
Learning Strategies - Working knowledge and application of learning sciences, adult learning principles, education delivery methodologies and evaluation
Learning Technologies –Working knowledge and application of learning technologies to support education development and implementation. Including learning management systems, virtual classroom delivery tools and education development software: Captivate, PowerPoint, Word, Excel, screen capture, and audio/video technology
One year of related experience required
Develop training curricula and materials for online delivery, coordinating with others to translate materials to online appropriate format. Some in-person curriculum development may be required
Provide online training to counties in initiation, implementation, and refinement of family-centered practice; Some in-person training and presentations will be required
Infuse the perspectives of agency, families, and youth into the project’s work
Support family input into project materials through research, evaluation, outreach, and partnership efforts
Participate in the development of evaluation efforts, collect evaluative data, and assist in its interpretation and dissemination
Provide liaison between the project and other groups and develop partnerships
Report on project activities and outcomes
Create and conduct staff development
Build positive and productive co-training relationships
Contribute to collegial relations among the project team; and
Other tasks as needed
Facilitating the new hire training program and providing feedback to ensure
Excellent interpersonal, verbal and written communication,
Pleasant and professional demeanor; willing to serve as a role model and
Assist in the development and presentation of training for enrollment team
Help with coaching, mentoring and y-connecting when needed
Work with Training Mentors to help them with new and veteran EA training
Work with other managers and senior mentors to develop best practices
Help with the interviewing of new enrollment positions when needed
Help to develop new strategies for success for enrollment department
Work on assigned committees and teams within the organization
Work on projects as directed by management team
Work with academics in communicating new policies and changes that impact enrollment
Work closely with Operations Team
Oversee training for a specific discipline for all sites (Skills, Product, Technology)
Assist and manage major projects that influence and impact the enrollment team
Having some background in training and/or development of employees
At least four years of work experience in customer service
Personal computer skills; working knowledge of Microsoft Office (Word, Excel, PowerPoint) and some internet applications
Excellent organizational, communication skills and project management skills
Bachelor’s degree in Nursing, Therapy or related field. Advanced degree preferred
Two (2) to five (5) years experience in a care center operations role. Director role expertise preferred
Two (2) to five (5) years experience in training/development, workplace learning or related functions, including experience in the creation, design and delivery of workplace learning or talent management programs
Specific expertise in performance management, succession planning, retention strategies and high potential identification program design and administration
Ability to scope, communicate, diagnose, design and manage interventions, and evaluate performance
Ability to adapt a variety of tools and methods to support leadership in implementing selected strategies and organizational design
Ability to make decisions and operate independently with respect to complex issues and business requirements with a high degree of exposure
Advanced skills in consulting, coaching, and facilitation (live and virtual)
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
To facilitate consistent ways of working and levels of knowledge concerning the businesses operating process and procedures
To consolidate and maintain robust, complete and accurate training materials and resources to support the development and growth plan for the business
Developing training material for training delivery
Delivering technology-based training in a classroom setting
Delivering training to a small team of coaches on any changes to operating procedures for them to redeliver to their teams
Deliver training to end users of technology and processes as one to one or group training sessions
Key person that maintains operational process and systems training material to a specified level of quality as processes change and software is updated
Build confidence, trust and engagement within the Technical Services business stream
Analysing user training requirements
Support post-implementation future planned software and application rollouts
Monitoring, capturing and escalating IT concerns, issues and requirements
Co-ordinate all learning activities with the central Learning and Development function
Supporting new business mobilisations
Supporting internal Transformation projects
Extensive experience in a training background
Strong communicator – written/verbal
Patient and calm under pressure
Ability to gain trust and build confidence with end users
Excellent stakeholder management skills
Being able to be flexible in your delivery style to meet the requirements of the audience
Experienced in delivering blended solutions, such as hands-on classroom, presentation/seminar delivery and virtual training
Recognised training qualification desirable, e.g., TAP or CIPD
E-Learning development skills, e.g., Storyline 2, Captivate, etc
Makes recommendations on curriculum and content for Learning Management Systems/Learning Content Management
Skill in establishing and maintaining effective working relationships
Ability to prepare and/or develop plans for projects and programs
2 years operational experience in medical claims, billing and accounts receivable, eligibility, managed care, customer service, Epic or similar systems training desired
Knowledge of the healthcare industry and benefit plan interpretation desired
Knowledge of adult learning principles/theory or instructional systems design theory highly desired
Experience with Tapestry is desired
Experience in Managed Care environment is desired
Demonstrated skills in Epic, GE Centricity Business or similar technical systems activity
Demonstrated classroom management skills, including
Demonstrated presentation skills including
Possess excellent listening skills
Proficient in standard Microsoft Office Product Suite
Able to interact professionally with employees at all levels of the organization
Facilitate engaging training initiatives to ensure talent exceeds customer experience targets within the Customer CareCenter, including but not limited to delivering successful: onboardingexperience, continuing education training, soft skill training, virtual classroom training, and using alternative training technologies (i.e., Qwizdom,etc.)
New Hire associates in the training class will report directly to the trainer during the new hire class. The trainer will Supervise, coach, provide performance and behavioral feedback, including corrective action to new associates during multi-week training events, up to and including terminating new hire employment
Bachelor's Degree - Training & Development, Organization Development, Education, Human Resources Development, Business Management or equivalent experience
Customer care center experience
Lead and conduct multi-week training classes with little supervision
Lead, engage and motivate a class of new hires or existing associates
Classroom training and facilitation
Learn and relate complex technical content in the retail credit industry and convey this information using adult learning theory to non-technical audiences
Supervise a team of new hires during multi-week training events and provide direct feedback on performance and behaviors
Interact with multiple levels across departments
Application of adult learning theory
Assessing and developing training programs
Ability to influence others
Ability to generate rapport with a wide audience of people and cultures
Navigate ambiguity
Lead productive meetings
Excellent facilitation skills
Excellent knowledge of Microsoft Office Products
Knowledge in training development and delivery
This job has no supervisory duties
Education: Associate’s Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree, High School Diploma or GED (accredited) and 2 years of relevant work experience
Experience: None required (in addition to education requirement)
None required
Travel to assigned VA specific clinics/hospitals located throughout the area of responsibility as detailed in VATAS Deployment Plan. (75% travel)
Keeps training sessions vibrant and entertaining in order to engage end-user population
Conducts tailored training sessions to users’ role and level of experience
Follow up on completion of training assignments as the end of each training day
Assist with organizing on-line training webinars to support the VA training schedule
Answer participant support questions regarding training material and escalate as needed
Travel to assigned VA specific clinics/hospitals located throughout the area of responsibility as detailed in VATAS Deployment Plan
Develop strong relationship with associates to be the avenue for information as it relates to training and procedural development
Ensure associates participate in computer based training as applicable to their job function
Delivery, review, and maintenance of training programs or training curriculum to ensure the training needs of the organization are met
Deliver instructor-led classes to employees ranging in skill from beginners
Provide instructional training and assessment support for LMS, manufacturing processes, procedures, practices, and documentation
Maintain required training records including employee training, completion, certification, and compliance
Responsible for the onboarding training of New Hires and evaluate employee understanding of processes, procedures, and documentation
Ensures that correct revisions of manufacturing documents are available on production floor
Performs regular process audits to assure efficacy of training performed
Other duties as assigned, including scheduling and other duties as necessary to provide backup for the Group Leader and Material Coordinator
Must have a High School diploma or equivalent
Associates Degree preferred
Must have 3 years of assembly experience with 1-2 years in medical device assembly
Must have demonstrated ability to read and understand written procedures and follow directions
Must have the ability to read and interpret written documentation
Must be willing to work overtime
Previous training experience in a manufacturing environment is preferred
Understanding of Lean principles and ability to identify process improvements preferred
Build and maintain relationships with in-house teams / operational stakeholders, and subject matter experts at all levels. Good examples of effective relationships must include: Gaining positive feedback, being receptive and acting on all feedback given. Promising and delivering on commitments, also by sharing learning and best practice across the wider L&D teams
Design and delivery of the right learning solution. The right learning solution will deliver agreed behavioural and business results. The right solution will be delivered to a high standard, in an agile and cost effective way. This involves traveling to other sites on a regular basis to deliver training and attend meetings
Create new and innovative approaches in design and delivery to add value and help the business unit grow. This is achieved by displaying creativity, demonstrating new techniques, and researching the internal and external market place
Actively supports new products and initiatives. Displaying a can-do attitude to all solutions, ideas and technologies
Sales Experience working in a Local business sales channels
A good understanding of the SME /Local Business products and systems, including products such as Switch, SHDS, Managed WAN, IP communications, BTnet
Able to design using PowerPoint to a high standard
Presenting and training via face to face or WebEx
Ability to identify and build relationships with key stakeholders and L&D contacts
Plan, design and develop Instructor-led and Web-based training courses, including: course materials, instructor guides, reference guides / job aides
Update and maintain existing courseware
Deliver Instructor-led training courses as well as one-on-one training
Understand workflow, policy and procedure changes related to the software and incorporate into classes and activation support
Provide coaching during training programs and activation
Participate in evaluating training programs and use feedback to improve future classes
Contribute to the build and maintenance of the training database
Complete assigned work plan tasks within the scheduled timeframe
Provide on-site support during activations
Respond to training related client calls from the Help Desk
Strong training and communication skills – both written and oral -with the ability to interact with clients at all levels
Strong time management and personal organizational skills, including the ability to prioritize and multi-task
Ability to analyze and synthesize complex content
Excellent work ethic and strong intellectual curiosity
Ability to troubleshoot and resolve/escalate issues
Performs analysis, design, development, implementation and evaluation in the context of System Operations Training in CT, MA and NH
Conducts System Operator Training program activities consistent with the Systematic Approach to Training, adult learning principles and training program policies and procedures
Incorporates simulation into System Operations Training in CT, MA and NH
Receives and evaluates training requests and present to System Operations Training management
Evaluates procedure, practice and regulatory changes and modifies System Operations Training materials as required
Evaluates and recommends vendor provided training content and services
Represents System Operations Training at meetings, on committees and at conferences
Assists operations management in the coordination of response to system emergencies and participates on event review teams and incident analyses as requested by operations management
Work in conjunction with operational partners (Human Resource Coordinators/Branch Managers) to develop practical training programs at the branch level in order to ensure compliance with contractual and regulatory mandated training
Minimum high school diploma or equivalent required. Some college education or business classes desirable. Certification in security, safety or training field desirable
Ability to write manuals, review and respond to written requests for proposals, training documents, and prepare extensive presentations is required. Must be highly proficient and fully functional in Microsoft programs such as Word and PowerPoint are essential, and able to effectively utilize all available office management technology including PDAs, Outlook and internet applications
Empower the workforce: Create, facilitate, and/or revise training materials and documents to equip staff with fundamental skills and knowledge
Keep management updated: Relay important information in the form of timely and accurate reports
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Set the path to success: Oversee new hire, progression, and enhancement training; provide feedback and implement appropriate solutions
Impact the bottom line: Coach and give feedback to trainees to help them fulfill performance metrics
BS/BA degree or equivalent relevant experience
Proficient with MS office (Word and Excel) and Outlook
Ability to use Learning Management System(s)
Customer focused and service oriented
Able to adapt to change and balance multiple priorities
Identifies topics to be included in client training
Recommends modifications and expert customizations to the curriculum and training methods of the course to ensure the courses support end-user training implementation efforts
BA or BS degree preferred and/or other relevant combination of training and experience
0-2 years Industry experience preferred
2-5 years training experience; preferred for the healthcare setting
Experience with Allscripts Ambulatory products preferred
Capable of creating and conducting training using a variety of activities and components designed to keep the learner’s attention as well as relate critical concepts
Ability to develop, facilitate and adapt presentations
Self-motivated, energetic and engaging
Demonstrated ability to work independently and collaboratively
Skilled in breaking tasks into components and relating this information to others
Excellent coaching skills
Attention to detail and ability to take ownership and accountability for assigned tasks
Ability to manage multiple priorities
Determine actual versus stated needs when Training requests are made
Intermediate skill level in the use of Microsoft Word, PowerPoint, Excel
Willingness to comply with all Windstream policies and procedures
Ability to travel up to 25%, possibly multiple weeks at a time
Ability to work flexible work hours
Conduct new hire product and process trainings, and provide full support to new employees during Nesting period
Coordinate and conduct refresher trainings, regular process and product updates
Perform training need analysis with the QA team and conduct training based on the findings
Conduct assessments and provide scores and feedback to both consultants and management
Prepare and publish product/process/training documents and materials
Participate in global learning initiatives
Effective communication with all level of support and with the client
Adhere to the non-disclosure agreement
Experience in delivering Technical and Sales/communication training is a must
Very good computer literacy is compulsory ( MS Word, MS Excel, MS PowerPoint, excellent knowledge of Internet)
Excellent English written and verbal skills
Abilities to work effectively with tight deadlines and minimal supervision
Familiarity with Training evaluation process and methodologies
Proven team player with very good communication skills
Qualification in Education, Training, Instructional Design or other relevant is considered an advantage
Precision, loyalty, organization
You will be a subject matter expert across your business unit. This will be demonstrated by building and showing extensive operational knowledge. Examples will 3include designing and delivering across different technical levels. Delivering to a range of learners and stakeholders from team member to senior manager
Training Design
Presentation Skills
Experience selling to Business customers
A good knowledge of the Business communication products including
Leased Lines
Telephone systems
IP Communications
Coordinates the tracking of training data as specified by the Field Training Operations team
Participate in delivering training reinforcement efforts with operations as directed by the Training Manager and/or Training Director
Provides additional one-on-one training and coaching support to agents that need additional focus
Provides mentoring support for less experienced Trainers or operations staff providing training support
Prepare training reports for training and operations management to record training milestones and progress, as required
Prepares for each training class by ensuring classroom is set up properly and all training materials, equipment, supplies, systems IDs, etc. are obtained
Maintains professionalism at all times as demonstrated in personal conduct, social practices, and knowledge and expertise
Responsible for completing one hour of phone time per week to maintain and reinforce program knowledge and expertise
Two years call center/customer service experience or one year of training experience required
Prior supervision experience preferred
Working knowledge of computer software programs, including Microsoft Office
Excellent interpersonal, written, and oral communication skills
Ability to utilize virtual learning/presentation platforms (e.g., Adobe Connect, Blackboard, Citrix Go-To Meeting, WebEx) preferred
Ability to adapt to a flexible schedule as business needs require
Understanding of the GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM services/capabilities to provide customer outreach support for the product
Develop an extensive working knowledge of the GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM product suite to provide support to customer/analytic user group in order to respond and constantly adapt to changes in the analytic application
Support for rapid introduction of new content and metadata to building knowledge and aptitude of end user
Support for new tools, analytics, repositories, and new processes and integrated guidance to evolve workforce skills
Coordinate new customer implementations, providing effective feedback to maximize use of GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM
Provide end-user support via phone and e-mail for the GLOBALSTORM, COLLECTIVESTORM, and NANOSTORM suite of tools
Facilitate problem solving between development and sustainment teams to assist in troubleshooting issues reported by the customer to assist with providing a solution
Develop working relationship with the end users to utilize product knowledge and customer relationships in support of operational efforts
Shall have ten (10) years experience in planning and managing training development for large programs
Shall have four (4) years experience in instructional design, to include developing formal classroom courses, workshops, seminars, and materials of a technical nature
Shall have four (4) years experience developing online web-based training, distance learning presentations, training plans, courses, and materials of a technical nature
Shall have three (3) years direct experience with an intelligence community or signals intelligence activity
Shall have three (3) years experience working with Microsoft Office Suite
Shall have a Bachelor’s degree in a related field (e.g. Business Management, Computer Science, Electrical Engineering, Information Management, Program Management etc)
Plan, conduct, coordinate, and implement a comprehensive training program for staff. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance
Develop, implement and modify training program to include customer service etiquette, communication skills, listening skills, de-escalation skills, and call center policies and procedures
Report individuals’ progress and identify additional training needs
Conduct training on product releases, support tools, processes and policy updates
Silent monitoring of new employees during training period
Minimum of 2 years’ experience in a call center
Prior experience in Customer Service in a Managed Care Organization required
Knowledge of managed care processes and health insurance coverage required
Minimum of a high school diploma or equivalent
Bachelor Degree preferred
Outstanding communication skills and the ability to understand complex situations to effectively handle escalated customer needs
Intermediate to advanced knowledge of Microsoft Word, Microsoft Excel, Microsoft PowerPoint
Analytical skills and the ability to read and interpret data
Maintain a professional environment that promotes pride in performance and encourages success in all site personnel
Partner within the training environment to ensure the efficient development of call center agents
Ensure the New Employee Experience is professional and positive at all phases of development
Supervise, mentor and develop the customer service skills for a team of call center agents
Screen, interview and hire candidates for the call center agent positions
Tracking and reporting on team’s metrics and progress
Monitoring agents calls and assuring quality
Working with the team to accomplish department goals
Creating and implementing programs to keep agents motivated
Creating an environment which encourages and supports agent retention
Conduct weekly one-on-one coaching sessions providing feedback to the team members
Completion of Administrative duties to support Training development; including by not limited to auditing of payroll, agent schedules, call times, etc
Must take a 4 continuous hour block of calls per month
Conduct peer reviews of training as required
Provides consistent and uniform delivery of training and facilitation and testing for front-line sales employees, supervisors, and managers. Considered a "master trainer" and will excel in all delivery techniques and the application of adult learning theory. Responsible for consulting with staff on the quality of all classroom instruction delivered by the department
Leads the initiative in determining needs assessment; conducting the assessment and interpreting the results. Consults with clients, Revana end users, staff, management, and executives
Acts as a consultant on the quality and integrity of all curriculum produced by the department
Acts as a sales coach after training to reinforce sales concepts and effective application of sales methods
Maintains a favorable working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximize employee morale, productivity, and efficiency/effectiveness
L&LD Trainers are held accountable for training completion. They keep track of training attendance. Accountable for employee satisfaction with training. L&LD Trainers schedule, prepare, and deliver training, as well as participate in efforts to constantly look for opportunities to improve current process and communicate their ideas to their team lead or manager regularly. (Innovation, creativity, collaboration, communication, achievement motivation)
Deliver consistent high quality customer service. Respond to all customer (internal/external) requests within the established time frames. Maintain a positive, respectful and caring attitude when working with others. Communicate problems clearly and reassures customers that issues will be resolved quickly and delivers with minimum long term impact. Proactively share all issues with management. Take personal responsibility for solving and finding solutions. (Customer focus, friendly, helpful, accountability, diplomacy, communication)
High customer service/sales orientation
Time Mgmt/Prioritization
Minimal supervision/proactive
Self motivated
Different cultural backgrounds
Trainer 101 Certification
Bachelor’s Degree or 2 years college and 1 or 2 years exp in training
Engaging presentation delivery and facilitation skills
Coach and develop adult learners to attain peak performance (measureable results)
Strong oral, listening and written communication skills
Highly organized and results oriented
Professionalism and strategic business acumen
With a strong “people orientation”
With a “can-do” mindset
With the ability to coach individuals and teams to peak performance
Minimum of 5 years real world business experience in the area of professional development, training, or facilitation – strong success track record
Complete the Trainer Development Process
Participate in franchise trainer development opportunities
Maintain certification as required by Dale Carnegie & Associates
Demonstrate progress toward certification as a corporate solutions trainer
Maintain a trainer quality score at or above the franchise minimum
With a “can do” mind set
Who requires flexibility hours in life
Who enjoy developing people and solving business/organizational issues
Prepare and deliver Dale Carnegie curriculums based on client needs and schedules
Liaise with DC project team to ensure the solutions are meeting the client needs
Progress check ins with participants to assist their preparation for sessions
Monitor participant satisfaction and engagement during each program
Provide feedback to clients on any emerging issues
Consult with DC project team to tailor solutions to organizational outcomes
Occasionally attend project inquiry meetings with the project team to ensure delivery is connected to the organization’s culture/environment
Credible, experienced business professionals from various backgrounds
Minimum of 5+ years of real world, business experience in the “subject” area – strong success track-records
Experience with experiential learning techniques and understand the value of “learning by doing” in fun environment
Extremely comfortable coaching facilitating with individual or groups of business people
Demonstrate passion and vision for people training and development
Must be a Dale Carnegie graduate in specific programs (Self-Sponsored)
Flexibility to work during the day, some evenings and occasional weekends
Able to enter a non-compete agreement with Dale Carnegie & Associates Inc., USA
Breakthroughs for personal and career development
Fluent in business level of English and Thai
Identify training needs and skills or knowledge gaps
Develop and implement training materials including visual aids
Conduct driver trainings on a regular basis
Monitor and improve quality of drivers
Create and improve training modules on a regular basis
Evaluating training programs
Assess instructional effectiveness and summarise evaluation reports to determin the impact of training on employee skills and how it affects KPIs
Maintain updated curriculum database and training records
At least 2 / 3 years of experience in related positions
Minimum Diploma or Degree in Business or equivalent
Customer experience oriented
Confident when presenting to the crowds
Experience in event organization is an advantage
Highly independent and able to work in a team
Proficient in Microsoft Power Point
ACTA certification will be an added advantage
Conducts the full scope of activities required to deliver new hire and on-going training for Customer Experience personnel. On-going training classes include soft skills training, process training, and product training. Audience is comprised of employees and supervisors as needed
Maintains internal department and external class training records
May need to work on varied hours based on business needs
At least 2 years of experience in the customer service industry; preferably in a Contact Center
Excellent written and spoken communication skills
Good command of the English language (If not native speaker)
High knowledge of the company's products, services and business operations (If internal applicant)
Advanced presentation, interpersonal, time management, and organizational skills
Ability to work both independently and in a team environment
Deliver instructor-led classes to employees
Facilitate remedial training as identified with team leads and operations managers
Monitor required training program completion status
Store evidence of training controls
Prior experience working within a customer service organization is preferred (not required)
Dynamic presentation and facilitation skills and able to present information in a clear and concise manner to a diverse population
Self-directed and motivated to continue to learn on own
Ability to prioritize daily demands to meet program requirements
Excellent time-management skills, a "can-do" attitude and ability to effectively meet critical deadlines
Flexibility to work varying schedules
Confident decision making skills
Proficient in MS Word, Excel, Outlook and PowerPoint
Ability to learn and demonstrate various software packages to audiences of all sizes and skill levels
Ensure core training is conducted for new employees, regardless of product line, within assigned facility(s)
Conduct initial and refresher functional training (to include Smith, Firearms, and CAPS training, where applicable) for hourly employees within assigned facility(s)
Conduct functional certification process, to include training, measurement, and testing as part of official certification for hourly positions within the facility(s)
Conduct safety training, or other training as needed within assigned facility(s)
Monitor LIFE (Learning in Field Experience) for assigned facility to ensure full compliance with established training policies, procedures and objectives
Conduct CIT street inspections and observation rides for assigned facility(s) as part of functional certification process
Track and report on all required city and state permits and/or licenses for assigned facility(s), and monitor and report training requirement changes affecting those permits and/or licenses
Ensure that safety and security equipment and supplies are in place at all times within the facility(s): Radios, Firearms, Vests, Uniforms and Equipment
Cross-train and perform other duties as assigned
Minimum of 2 years working experience with computer software/systems
Minimum of 1 year field/operations-related industry or training experience
Minimum of 1 year experience in safety training
Minimum of 21 years of age
A valid guard card or ability to obtain a guard card or any other required licenses
Proficient in MS Office (Word, Excel, PowerPoint, etc)
Certified instructor for Brink’s Core Training, and Job Specific Certification training (to include Driver / Smith System Training), Firearms, and CAPS (Canadian Academy Practical Shooting) training)
Excellent ethics and integrity
Collaborative work style
Professional, positive demeanor
Excellent organizational, consultative, analytical and problem solving skills
Train employees and monitor branch schedules ensuring firearms training compliance
Responsible for eligible employees have required permits to comply with local, state and federal regulations
Update employee training files with firearm’s documentation (e.g. test, certificates, copy of permit)
Maintain in the appropriate systems for the firearms training and permit compliance
Report any deviations / violations to all firearm compliance
Complete the annual gun audits for the branch
Responsible for ordering necessary ammunition for firearms training
Ensure all spare firearms are in inventory and placed into system for compliance and retention
Conduct firearm safety and training meetings as needed
Monitor and manage all Temporary authorization forms are up to date and filed accordingly
Minimum of 3 year experience in the field, operations or training in a related industry
Minimum of 3 year experience as a trainer or supervisor having authority to direct actions of others
Satisfy all applicable requirements
Ability to obtain a guard card and any other required licenses
Ability to lift at least 50 pounds
Ability to pass the Brink’s Firearms Instructor Certification and any State mandated certifications
Experience in the transportation/armored industry
Experience with computer software/systems
Experience as a courier or guard or in a cash processing environment
Learning management system in PeopleSoft HR
Provide "hands on" training in basic study support techniques (dosing, bleeding, anesthesia , etc.) in all laboratory species
Contribute to the development, implementation, monitoring, and quality of department training programs
Determine training needs based on colleague feedback and regulatory requirements
Coordinate development of training through a global network of CM training colleagues
Assess training programs to ensure that they contain the appropriate level of technical content for personnel
Support entry of learning events, training records , courses an curricula into learning database
Communicate with vivarium and laboratory personnel verbally or in writing to remain familiar with current technology and to identify training gaps to ensure that current training needs are met
Address department training gaps as necessary and develop training modules to address these gaps, or identify outside training resources , as appropriate
Assemble and manage teams to address specialized training needs, collect pertinent data, and write training modules to support these needs
Act as a resource for CM on issues relating to the training requirements for the use of animals
Education: Bachelor degree in related discipline
Experience: 6 or more years’ experience as trainer working with laboratory animals in an AAALAC accredited facility. Extensive experience and proficiency in "hands on" training in study support procedures for small and large laboratory animal species. Pharmaceutical or other related industry experience or experience working on research project teams desired
Certification: AALAS LATG certification (or comparable experience equivalent} required
Excellent communication skills with training/education background
Documented success of training and assessing others
Knowledge of Federal Laws, regulations, and procedures pertaining to the care and use of research animals, and the Guide for the Care and Use of Laboratory Animals
Maintain new employees in the training database and update work instructions
Fill quality reports on time
Backfill associates on the line when needed
Help to maintain 5S’s in the line
Team work oriented and proactive
Good communication skills both written and verbal
Ability to lift up to 45 pounds independently
Maintain detailed records of training and compliance fee collection to be reported to the Office of the Chief of Administration and Finance
Work with administrative staff to respond to requests for information, schedule internal and external training sessions; and, to coordinate arrangements for those sessions
Assist the Training Unit with other projects, including internal training, the annual courses for EEO professionals, education & outreach initiatives, and ensuring compliance with training requirements in Commission hearing decisions and settlements
With the assistance of other Commission staff members with the administer and oversee the Commission’s internship programs including but not limited to recruitment, orientation, and training/educational programming
Assist other Commission staff members who conduct internal and/or external trainings
Monthly reporting of Training Unit activities
Ability to deliver engaging, practical training to members of the public, including line and supervisory staff
Ability to understand and communicate complex information about workplace discrimination law and Commission procedures
Excellent interpersonal and public speaking skills and abilities
Excellent Organization and Administrative skills and abilities
Excellent Customer Service skills and abilities
Ability to travel to various locations across the state to deliver training
Ability to travel to various field offices (Worcester, New Bedford & Springfield) to conduct internal or external training sessions, when needed
Strong computer skills with competency in various software applications, including Microsoft Word and PowerPoint
Experience working effectively with individuals of a wide variety of backgrounds
Ability to handle supervision, constructive criticism, and coaching
Knowledge of Massachusetts workplace discrimination laws and their practical application
Completion of the MCAD train-the-trainer course
Any relevant training certifications
Any college degree or graduate degree
Willing and able to travel to different site locations
Ability to work in a fast-paced environment
Work well with both customers and co-workers
Observe, lead, and co-lead new hire and on-going training
Demonstrate skills using word processor and presentation software applications, such as Word, PowerPoint, Pages and Keynote
Demonstrate effective classroom management skills
Facilitate transition of students from training into production, and ensuring competency levels are sufficient
Review classroom agendas, timelines and content flow as necessary to deliver effective training to students
Complete daily tracking, including end of day course evaluations and trainee assessments
Carry out supervisory responsibilities in accordance with company policies, and HR procedures
Provide basic support for technical and systems training
Summarize course and trainer evaluations for management review
Progressive experience as a technical support agent or 6-12 months training experience, preferably in a call center environment
Bachelor Degree in Business, Education or related field
Experience with Windows or Mac based programs, Internet protocol, web-based instructional methods and MS Office Suite
High school education or GED
Two or more years’ work experience
0-2 years’ work experience with four year degree
Evidence of strong verbal and written communication skills
Demonstrated ability to operated independently and meet deadlines in time sensitive situations
Facilitates training covering sales, products and other soft skills
CPC certification; Prefer CPC-I
High School Diploma/GED with equivalent experience will be considered
Previous Sales Experience
To deliver technical trainings on certain Honeywell Process Solutions productlines ( TPS, Experion PKS, PMD, QCS, FSC, SM, PHD, OneWireless systems, etc. ) , both for customers and internal Honeywell employees
To provide quality technical training either in a Honeywell Automation College, on a specific customer-site or at other selected locations, compliant with HPS and AC quality standards and procedures
This is a combined role of local operational management of a local Automation College combined with the delivery of courses as (senior) instructor
1 Education Required
Minimum Bachelor’s degree in technical/engineering ( on process automation )
Applied knowledge with Microsoft server operating systems and VMWare
Certified in presentation and facilitation skills
Further qualifications in training/education is an asset
Work Experience Required
> 8 years classroom experience ( or equivalent experience ) in presenting technical training programs
Experience in delivering training
Proven experience in leading (small )teams
Technical Skills & Specific Knowledge Required
Demonstrated knowledge of IT & related network technology
High level of PC skills and knowledge of Microsoft operating systems and applications, and VMWare
Possession of analytical, conceptual and problem-solving skills
Highly desirable to have automation control systems experience ( preferably on the implementation and maintenance of Honeywell systems ( TPS, Experion PKS, PMD, QCS, FSC, SM, PHD, OneWireless systems, etc.)
Ensures consistency in application use through uniform training delivery
Conducts all methods of training for internal and external clients – hands on in class training, in person lectures/demonstrations and webcast training via CWTSatoTravel or client configurations
If located in the Washington, DC area, then conducts training throughout the Washington, DC metropolitan area and other locations outside of the Washington, DC metropolitan area as needed
Provides feedback gathered during client training from session participants to Usability Assurance Manager, Program Managers and Product Owners regarding application usability and evaluation
Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position
Manages assigned projects efficiently and effectively within constraints of time and budget
Maintains a favorable working relationship with clients and all other compan employees to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
Projects a favorable image of the company to promote its aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor
Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken
Performs other duties and responsibilities as required or requested
College degree or equivalent and 3-5 years previous training delivery experience, preferably in similar type of business environment
Strong presentation and facilitation skills
Proficiency in using Microsoft Office
Working knowledge of appropriate technologies
Knowledge of government travel policy preferred
Government background check will be required
Judgment Required
Incumbent has authority to make decisions within established standardized routines and procedures with supervised progress and results
Influence on Costs and Sales
Incumbent has indirect impact on cost and sales through quality of training service delivery and through development and maintenance of effective client and employee relationships
Personal Requirements
Self-motivated/goal and process oriented
Strong interpersonal and management skills
Supervision of Others
Facilitates training sessions in person and via webcasts
Creates training materials and job aids
Researches industry trends and may gather competitive data to enable effectiveness of transportation brokerage team
May work with HR in sourcing for and onboarding talent for assigned department(s)
Must demonstrate strong written and verbal communication skills when working with external partners and talking to potential candidates and employees
Maintain solid understanding of courses available on RRD eLearning Connection in order to effectively leverage content created or provided by the Corporate Learning Team
Attend job fair and industry tradeshows as assigned
Demonstrate self awareness and value a diverse workforce
Understand and apply the dictates of RRD EEO/Compliance commitments and policies
1) Bachelor degree in discipline related to functional work or role with 3-5 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
2) Able to demonstrates ability to solve somewhat more complex problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job. Must be able to recognize anomalies and critical situations and respond appropriately. Must be able to communicate and interact with a variety of internal/external customers and/or co-workers at level of detail required to resolve issues of moderate complexity
3) Able to apply strong functional computer knowledge in utilizing Microsoft Windows, MAC, or other technical tools in completing assignments. May require knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments
4) Requires very good communication skills with ability to state messages in a clear manner by using language that is easy for others to understand
5) Must be able to proactively listen to others to understand issues and situations
6) Must be able to clearly articulate business needs to both internal and external customers
7) Requires ability to travel periodically to remote locations to conduct training sessions
2 or more years of experience independently leading classroom training that spans multiple weeks at a time
Experience in systems training
MS Office proficiency
Ability to work in a self-directed manner in a fast-paced rapidly changing environment
Travel up to 25% of assignment
Lift up to 25 pounds in order to move training equipment (computers, manuals, etc.) as needed
Bachelor’s Degree in HR Development or Training
RN license or other clinical license
Experience training in a call center or operational environment
Demonstrated use of adult learning principles e.g. ADDIE and Kirkpatrick
Experience leading projects and/or instructional design
Bachelor’s degree in social sciences, public administration, public health or business administration
Experience and education specific to work with children and adolescents, immigrant populations, case management, residential programs, supervision of staff or programs and training of staff
Experience with web-based learning, development and/or evaluation of training curriculums
Experience working with unaccompanied children’s programs and/or training staff in social service settings
Complete monthly required phone time
Complete daily tracking, including end of day course evaluations, trainee assessments, attendance and terminations
Deliver Company approved New Hire and Developmental Training including but not limited to pertinent legislation, Systems, Policies and Procedures, and Microsoft programs
Supervise new hires during training and initial period of employment and ensure all associated tasks and responsibilities are completed to meet Company and Client standards and expectations regarding quality, productivity, and compliance
Train new Representatives and low performers including monitoring and 2nd voicing live calls to develop and refine their skills
Update and track various data such as new hire performance and completion and approval of payroll timesheets
Participate in projects performed by the Training Department
Deliver training programs for areas of improvement and based on business needs
Assess trainee progress and provide feedback to trainees regarding areas of improvement and development
When requested, administer periodic testing to associates and track testing results
Ensure employees complete necessary online training programs by maintaining a log of activity
Handle all training for new hires and skills enhancement
Maintain accurate documentation and recording in required systems
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties
Knowledge, understanding, and compliance with the Company’s policies and procedures
Participation in Company Programs must meet minimum performance standards
Responsible for respective team’s overall performance and for motivating team to exceed Training goals and objectives
Accountable for all decisions, actions, and directives with respect to job responsibilities
Responsible for progressive discipline with regards to attendance, performance, and all aspects of company policy up to and including termination
Follow up in a timely manner to ensure customer satisfaction
Provide feedback to management concerning possible problems or areas of improvement
Make recommendations to implement improved processes
High School Diploma or General Educational Development (GED) certificate or equivalent in relevant work experience. Bachelor’s Degree preferred
1 year of related experience in training required
Experience with instructional design and development of training programs
Strong coaching and motivating skills
Ability to translate collection, skip tracing, and customer services experience into day to day lessons
Experience facilitating a large group of individuals preferred
Must possess strong problem solving abilities
Under general supervision, provides orientation and training for new employees in the Sales and Retention organizations
Under general supervision, coaches to performance, attendance and behavioral challenges in the classroom in coordination with HRBP, Lead Facilitator and manager as required
Recommends changes to existing training programs by providing feedback to the Sales Learning Delivery or Lead Facilitator
2+ years of experience in delivery of training materials
Knowledge and application of adult learning techniques
Responsible for training new hires in their designated job scope including, but not limited to: work instructions, maintaining quality, wearing sufficient PPE, and compliance as it relates to EHS. Also responsible for reporting metrics, assisting with operational workflows, and communicating performance of trainees to line leads and management
Conduct training of new employees, new positions, new lines, and retrain as necessary
Update work instructions
Comply with Environmental & Health guidelines
Assist in maintaining 5S in assembly area
Uses established content to deliver business-as-usual training
Facilitates written and hands-on assessments
Responsible for partnering with HR & business leaders on employee issues and/or concerns (e.g., onboarding questions, ADA concerns, employee relations issues, inappropriate behavior, etc.)
Responds to business process and tool changes to ensure effective delivery of content
Provides training updates to business partners
Maintains training facilities
Required Qualifications
Drive for ongoing learning
Ability to interpret evaluation results/feedback and adjust to improve performance
Experience coaching others using cooperative coaching methods
Builds and sustains relationships with co-workers
Effectively manages time and priorities and follows through on commitments
Technical skills and knowledge needed to facilitate core functional courses
Develop, implement, and monitor training programs within an organization. Supervise technical training for staff. Facilitate soft skills, functional or leadership programs as needed
Conduct orientation sessions for new training specialist
Assist Training Specialist in creating brochures and training materials
Develop multimedia visual aids and presentations
Create testing and evaluation processes
Prepare and implement training budget for the evaluation and approval of the Training Manager
Evaluate needs of company and plan training programs accordingly with the Training Manager
Conduct performance evaluations and discuss it with the Training Manager. Conduct continuing education training for both internal and external clients. Attend leadership development education certifications and provide learning transfer to Trainers so we they can conduct roll outs to the organization
Evaluate Training Specialist performance and the effectiveness of training programs, providing recommendations for improvement. Provide performance feedback to Training Specialists and devising individual learning plans
Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets
Assist with the development of strategic plans
Developing effective induction programmes for the team
Conducting appraisals for Training Specialist and recommending it to the Training Manager
Managing the delivery of training and development programmes and, in a more senior role, devising a training strategy for the organisation
Monitoring and reviewing the progress of training specialist through questionnaires and discussions with clients; ensuring that statutory training requirements are met
Helping line managers and trainers solve specific training problems, either on a one-to-one basis or in groups
Keeping up to date with developments in training by going to meetings and attending relevant courses
Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning packages
Researching new technologies and methodologies in workplace learning and presenting this research. You must have
The Training Supervisor should have at least one year of experience in managing training personnel
A Confident public speaker with excellent presentation and leadership skills. The Training Supervisor should be able to explain, simplify and present complex and sometimes technical functions to staff and trainees
The Training Supervisor should provide the Training Manager with quarterly reports about the activities of the Supervisor and his/her team
Confident, self-starter, proactive – skilled in taking initiative, assessing requirements, managing skills
Possesses excellent interpersonal skills. Builds and maintains positive, productive relationships with peers, colleagues, operational managers, consultants, and suppliers
Comfortable and experienced operating in an outcome oriented environment
Proficiency in the use of PC applications
Effective oral and written communication skills required
Strong interpersonal, conflict management and mentoring skills
Able to work in a flexible schedule including weekends, holidays and longer hours
Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation, influencing skills required
1 year of experience in designing and creating corporate training programs
1 year of experience in conducting training to end users and management
1 year of experience in managing functional and technical training teams
Delivers classroom instruction, demonstrating effective communication, presentation, media applications, questioning, conflict resolution, and employee management skills
Mentors individual customer support agents during extended periods of time when not engaged in classroom instruction
Reviews course materials and trainee information, preparing for training delivery
Ability to accept varied schedules as needed
Maintains Subject Matter Expertise for the program being handled by knowing up-to-date products and services, policies, processes and procedures
Attends Day Zero meetings with HR-Recruiting and participate in NHO facilitation
Facilitates classroom training to transfer program product knowledge, call handling skills, customer service/sales skills and program process and procedures
Assists Grad School Dean to prepare and deliver training on the floor that will improve Associates’ skills, knowledge and performance
Follows training class to Grad School and assists the Grad School Dean when not in class
Provides feedback to the Training Manager/Site Director/Global Training Leaders to identify gaps in training and other areas of opportunity
Gathers, documents and distribute clear information from updates received by global training and/or client
Attends training meetings and responds to emails and phone calls to insure all program information is documented and updated
Assists in monitoring Associate calls and performance to identify gaps in training
Participates in calibration meetings to ensure information being trained is updated at all times
Extracts/generates training reports such as class attendance and performance records, as well as furnishing other training requirements as determined by the program or account operations
One to two years progressively responsible experience in a contact center environment
Completion of the required Tools and Techniques for Trainers (TT4T) courses and/or completion of the Associate Trainer Program (ATP)
A combination of education and experience in applying adult education theories and the principles of systematic design of training and evaluation must take place within 90 days of joining Results University as a Trainer
Excellent non-verbal and verbal communication skills – both oral and written
Must have a dynamic and engaging classroom presence
Displays organized, innovative thinking to strategically solve problems
Proficient in using MS Office products (Word, Excel and PowerPoint)
Ability to creatively use resources and adjust to changes quickly and professionally
Ability to monitor the method of communication and adjust as needed based on to whom and what is being communicated
Ability to prioritize assignments and projects based on importance and customer expectations
Ability to work multiple shifts as required (with work week in-class possibly being 45-50 hours)
Complete Resume of Readiness, Peer Evaluation Form and Manager Evaluation Form
Monthly Self-Development Plan and Roadmap to Success
Assists management in identifying Company training and development needs
Evaluates training programs and services. Provides recommendations and suggestions for improvements
Conducts training sessions to ensure that Warehouse personnel are effective in their respective positions. Delivers on-the-job training programs and in-service activities as necessary
Maintains the Training Resources library and related equipment
Completes training functions in accordance with established programs and procedures
Ensures the Company’s professional reputation is maintained both internally and externally
Keeps management well informed of training activities and any significant problems
Stays current on training programs and procedures
Ensures that work area is clean, secure, and well maintained
Perform duties in accordance with Hazard Analysis Critical Control Points (HACCP) and Safe Quality Food (SQF) policies and procedures, as appropriate for location
Assumes other related duties as assigned
Effective communication and coordination exist with Company personnel and with management. Assistance and support are provided as needed
Deadlines are met
Understanding of Safety guidelines
Strong knowledge of applicable Bakco functions and RF systems
One to three years related experience
Warehouse/Operations preferred but not required
Have an understanding of procedures in other areas of the warehouse for a more global understanding of all processes
Ability to apply common sense understanding to carry out simple one or two step instructions and to deal with ordinary, standardized situations
Conduct training for sales and operations staff, among others, on mortgage products, loan origination system, company best practices and other topics
Provide onboarding training and development support for new hires, as well as on-going training for existing employees in conjunction with our subject matter experts (“SMEs”) for Sales, Processing, Underwriting, Closing and Investor Delivery
Work closely with the Vice President of Training to develop and maintain appropriate curriculum and locate third party vendors to assist in developing and presenting training coursework
Facilitate the Underwriting Tips for Sales monthly webinar
Be the expert of the Webex webinar program
Track all training attendance in Sharepoint
Participate in onboarding and training of new branch offices and acquisitions, including participating in the strategic planning and development of training materials, creating and updating training materials and leading train-the-trainer seminars
Travel to Wintrust Mortgage branches as needed to conduct training classes
This position may require up to 25% travel
Completed and certified to Train the trainer course
Manufacturing experience
Leadership qualities
Problem solving skills – ability to use initiative to provide solutions to training/production issues
Expertise in developing, planning, implementing and assessing training
Demonstrated experience developing elearning courseware, job aids, online tutorials and/or other training materials, using captivate, flash, illustrate and Photoshop
Excellent coordination, classroom management and organization skills
Excellent oral/written skills in Chinese and English
Knowledge of adult learning and training practices, especially in technical support contexts
At least 3-5 years experience in a training role, preferably technical training
BA/BS Degree
Training certification a plus
Provides classroom and/or behind-the-wheel training to new operators or re-training of current operators. May provide other training to location personnel
While the focus of the position is on driver training, the employee may also have other safety program responsibilities (e.g., accident investigation, forms compliance, safety meetings)
CDL Testing
Train production floor colleagues on cleaning methods, SOP’s and all applicable processes according to their job task and corresponding curricula
Lead OJT activities
Assist with documentation revision
Monitor department training compliance
Constantly stay attuned with training needs, development and implementation of training activities and completion of on-going assessments/certifications
Prepare training documentation
Perform the SOP Binder audit in order to update SOP’s as soon as they are released
Follow all EPC Policies, Procedures, Safety/Environmental, GMP (Good Manufacturing Practices) and Lean 5S policies and regulation guidelines
A minimum of 1 year of related experience in a manufacturing facility
Must be able to read, write and understand English, and follow verbal and written instructions
Some experience with MS-Office tools: Word, Excel & PowerPoint
Ability to follow detailed instructions
Ability to work across functions
Self-motivated and ability to work independently
Design and develop curriculums utilizing both soft skill and functional training
Administers the success of departmental training manuals
Demonstrates the delivery of multiple training methods for both soft skill and functional training programs
Assignments are broad in nature, usually requiring originality and ingenuity
Develop and implement a strategic training plan to support company Learning and Development strategy, under general supervision of Head of People Development and Recruitment
Work closely with Department Heads and Head of People Development and Recruitment to conduct skill gaps and learning needs’ analysis
Develop and organize the training programs (both technical and soft skills) for company employees, conduct learning measurement to assess results and continually improve training efforts
Build quality relationships with the internal customers
Analyze and select training and development vendors and their solutions, participate in contract negotiation
Analyze, develop and participate in the organization of multiple training methods (including knowledge transfer, classroom trainings, blended learning approach, e-learning etc.)
Manage the logistics for training events: liaise with training vendors, schedule training sessions and ensure facility setup and employee notification
2 years’ experience in Training
Experience in collecting training needs, planning, follow-up and developing training needs/requirements
Experience in delivering soft skills training programs
Proficient in MSOffice and comfortable with analytics and developing reports
Excellent standard of English language both verbal and written
Strong initiative/self-starter
Deliver instructor-led classes to employees and client personnel ranging in skill from beginner to experienced
Facilitate LOMA education registration and track completions
Lead domestic and global training curriculum, content development and delivery of courses
Complete COPC training courses, remain knowledgeable of COPC procedures and perform COPC reporting
Please note, all applicants are required to have a minimum of 1 year on the program, 90 days in a leadership role, knowledge of the company's products, services and business operations
Demonstrate knowledge and application of adult learning principles
Able to handle multiple projects simultaneously
Must possess the capacity to function effectively in a demanding and time sensitive environment
Flexibility to work varying schedules and able to travel up to 20% of the time, both domestic and international
Ability to develop training and execute on deliverables with little guidance
Develops and delivers instructional design and training on Marsh-developed applications in classroom, CBT, and live distance learning environments
Provides post-training support as needed
Meets with internal teams and clients to design effective training programs while staying within budget and timelines
Assists in managing coordination, deployment and technical assistance on technology projects
Assists with client onboarding and training new agents
Willingness to travel up to 50% during peak times
Maintains project plans, status reports and attends staff and stakeholder meetings on a regular basis
Organizes and conducts moderately complex training and educational programs for user community. Project assignments will tend to be broader in focus and larger in scale or impact than entry-level assignments and/or involve more advanced systems analysis and development functions. Assists Trainer I with difficult problems. Assists with content development and program revisions as needed
Bachelor’s degree in Education, Training, HR or related field
Previous experience as a Trainer or Training Facilitator
Extensive knowledge of instructional design and training program implementation
Working knowledge of learning management systems and web delivery tools
Proven ability to complete full training cycle (assess needs, plan, develop, deliver and evaluate)
High proficiency in Microsoft Office suite
Strong training and facilitation skills
Coordinates the delivery of pre-service, in-service and on-the-job training for new and existing employees. May present standard and routine training topics on an as needed basis
Maintains schedules of training programs throughout the year. Posts training programs within the facility
Coordinates the delivery of training topics by identifying appropriate personnel to present material and ensuring that attendees are properly scheduled to attend. Ensures effective flow of presentations during training sessions
Coordinates the scheduling of personnel when they need to attend training programs. Maintains training records on personnel attendance. May complete necessary information to ensure the facility’s compliance requirements. Verifies that all employees’ certifications are current. Advises employees of recertification deadlines and works with employees to ensure certification remains current to client agency requirements
Coordinates or provides facility orientation for volunteers and contractors
Maintains all training files for the facility
May assist management in identifying facility training needs and the developing an annual training plan
Associates Degree
Minimum of 1 year Sales, Marketing or Customer Service experience
Minimum of 1 year training experience
Familiarity with online advertising products
Strong phone presence and experience with multiple contact interactions with customers
Strong listening and presentation skills
Experience working with CRM tools
Must have exceptional written and verbal communication skills
Analytical mindset ability
Works with stakeholders to determine appropriate learning methods and solutions
Collaborates with project teams to develop and execute learning project plans
Develops and facilitates/delivers quality learning and development programs according to management priorities
Maintains a departmental inventory of training materials
Evaluates training and organization development programs for effectiveness and makes recommendations for improvements
Plans, organizes, and delivers training to Customer Care and Inside Sales associates to ensure readiness to execute specific projects and company strategic initiatives
Develops and maintains training materials including handouts, PowerPoint presentations, computer-based tutorials, and reference materials following guidelines established by the training and instructional design leadership
Manages monitors and communicate with Leadership Tem associate progression throughout the training programs/initiatives
Works closely with Leadership Team to identify, communicate and address learning opportunities for all associates
Assesses need and provides feedback on the best course of action. If training is the best course of action: designs and delivers training, including Learning Management System (LMS) based training (both process and tool) and other training by request
Seeks the support of Subject Matter Experts across key departments to serve as members of an advisory group responsible for providing technical operational expertise that will enhance knowledge of the Care and Inside Sales associates to support customers
Measures effectiveness of training initiatives and programs to ensure a learning absorption and provides and suggests improvements to training programs as needed following established guidelines
Appropriately uses current technology and related resources, i.e. Cornerstone, Articulate, etc. to design, deliver and track training. Conducts training workshops for “train the trainer” program candidates
Understands and demonstrates Essendant’s Core Values
Strong knowledge of adult learning principles and training methods
Ability to engage associates for prolonged periods of time
Ability to manage projects from inception to completion
Excellent MS Office proficiency, especially Excel, Word, and PowerPoint
Ability to learn new computer applications, concepts, and processes
Bachelor’s Degree preferred
Minimum three (3) years of training experience
Call center training experience preferred
Training certifications preferred
Demonstrate the ability to structure presentation and delivery successfully based on the audience and circumstances
Demonstrate depth of knowledge across a broad range of RealPage products
Identify client business requirements and coordinate training to meet expectations
Identify potential problems and present desirable solutions to ensure timely and cost-effective implementations
Partner with product support on product adoption improvement opportunities for newly implemented customers
Timely submission of travel and training related expenses based on communicated expense procedures
Excellent analytical abilities to grasp the key points from complicated details
Demonstrated familiarity of typical month end closing process for multifamily sites
A results oriented individual who thrives working in a fast paced environment
Working knowledge of other property management system solutions a plus
Ability to self manage and work multiple priorities simultaneously
Proven ability to adapt to change and work well in a dynamic environment
Responsible for the development of training plan and material that align to the Plant direction (OGSM – Objectives, Goals, Strategies, & Measures)
Accountable for all aspects of the department’s performance to achieve expected standards in the areas of safety, quality, cost and service
Support the developing, implementing and sustaining of the company's High Performance Organization (HPO) culture
Develop teaching aids such as training handbooks, demonstration models, and multimedia visual aids
Coordinate training schedule with the hiring needs of the distribution center
Consult with management, supervisors and associates to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives and technologies
Utilize research and general industry knowledge in the effective development, implementation, maintenance and presentation of a formal training program for entry level warehouse positions
Observe and evaluate trainees to measure progress and effectiveness of training in collaboration with the EH&S Supervisor
Create job aides, such as checklists, forms and one point lessons as needed
Modify methods and procedures or plan and establish new methods as necessary based on record keeping of associates’ progress during training periods
Monitor methods used by associates and make on the spot corrections when necessary
Conduct follow-up studies of all completed training to evaluate and measure results in an effort to modify programs as needed
Prepare training status reports to share with management in an effort to enhance training process and adjusting the program to meet ever changing business needs
Assist associates with problems concerning 'how to' perform specific tasks related to their distribution position
Collaborates with the business leadership and Content Development Team to schedule, deliver, and evaluate new hire and ongoing training programs
Analyzes department trends and works with leadership to determine additional training needs, working close with the content development team for material creation
Maintains up-to-date working knowledge of Sales and Care Organization Departments and is familiar with a variety of Angie’s List products, processes, and skills
Delivers training for current and new hires, as well as management staff
Assists in the progressive improvement of new hires through one on one and group coaching sessions
Works to continue to improve training programs
Collaborates with Knowledgebase Coordinator(s) to ensure the training content is reflected in Salesforce Knowledgebase
Co-develops measurable learning objectives and delivers training workshops to achieve desired results
Co-develops assessment questions, which correlate to learning objectives on a course-by-course basis
Creates a safe, interactive learning environment through facilitation, discussion, and activities directed towards adult learning styles
Supports team members across the Sales Enablement team and company-wide initiatives
Works on a variety of topics to support training, as assigned
Possession of Bachelor’s degree strongly preferred
Minimum of 12 months of exceptional sales experience with Angie’s List preferred
Demonstrates excellent written and verbal communication skills
Skills in complex problem solving, judgment, critical thinking and decision making
Ability to be highly organized with an emphasis on accuracy and timeliness
Ability to organize information, attention to detail, and accurately follow procedures
Ability to work alone and with others in a team environment, occasionally on time sensitive tasks or projects
Quickly and effectively shifts gears to meet changing business requirements
Ability to facilitate and lead training sessions on a variety of topics
Ability to effectively communicate orally and in writing with co-workers, management team, other Departments, vendors, and outside agencies, with being sensitive to professional ethics
Ability to stand the entire work day facilitating a class
Ability to work occasionally more than 40 hours a week, evenings, and weekends to meet deadlines
Design and deliver soft skills and product training materials and educational aids to both existing and new employees in a classroom setting, virtual training, on-the-job coaching in a group or one-to-one basis
Develop e-learning content and manage all modules in our Learning Management System (LMS)
Work with the Content Team on creating briefing documents and updating existing training content for the onshore and offshore teams
Identify gaps in existing training materials and proactively offer solutions and/or recommend changes
Identify training and development needs through job analysis, regular consultation with team leaders, managers and individual team members
Work with the operations team by constantly monitoring call quality and delivery of service in order to identify training needs
Maintains training calendar for entire organization and schedules training, organizes information technology and equipment
Deliver workshops, one to one instruction and/or training sessions relating to knowledge and skills development
Provide train-the-trainer sessions to onshore and offshore trainers
Report on training delivered and its effectiveness by working with Team Leaders, through feedback received and own observations
Ensure all training materials are updated and maintained in line with the new product launches and/or process changes for new hire training and on-going training needs of the delivery team
Work with the quality team and address any training needs identified in the call monitoring sessions
Partner with key stakeholders and develop and nurture effective working relationships with agents, team leaders and managers within the contact centre
Keep current on training design and methodology
Carry out any other projects or duties as may reasonably be required
At least 3 years’ experience in full training cycle; needs assessment, plan, develop, coordinate, deliver, monitor, and evaluate) in a fast-paced operational environment (Essential)
E-learning experience with ideally Articulate 360 (or Adobe Captivate) (Essential)
Excellent written and verbal communication across global teams onshore and offshore
The ability to recognise gaps in systems and procedures that have implications for training
The ability to self-motivate and self-manage
Advanced organisational skills and ability to prioritise and handle multiple assignments
Flexible to change shifts to cover global needs
Assess training needs of functional staff within the clinical program
Collaborate with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to identify applicable business needs to be addressed in training
Works with Articulate, Storyline, Captivate, Illustrator, or other similar tools to design, develop and deploy engaging learning events
May provide mentoring / support for junior team members
May participate in internal quality process
Organize and deliver training appropriate to the adult learner
Perform other duties to support projects contributing to department goals
Undergraduate Degree or High School Diploma/GED with equivalent/related experience will be considered
Instructor-led training for the virtual environment utilizing WebEx, designing user guides, participant / facilitator guides, and job aids
Experience with Precepting, mentoring or training
Ability to travel 25% of the time to facilitate onsite training (National)
2 or more years of experience independently leading classroom or virtual training that spans multiple weeks at a time
Experience with Articulate with equivalent/related experience with Captivate, Flash, Storyline, or similar authoring tool will be considered
Proficiency in Microsoft Word, Excel and PowerPoint
Experience with using SharePoint and shared network drives
Knowledge of Commercial, Medicare and/or Medicaid management
Previous Webex experience
Experience with HSR and/or CareOne medical management applications
Design and develop appropriate and effective instructional materials and content
Deliver training through appropriate channels (e.g., classroom, teleconference, asynchronous and synchronous online) while incorporating instructional design principles and methodologies
Collaborate with Corporate Operations, IT Project Management, Care Management Center (CMC) Learning and Performance and other stakeholders to work on projects, influence change management, drive training strategy and coordinate project rollouts
Provide support for business or systems migrations and new office openings
Serve as subject matter expert (SME) for CMC Learning Leaders/Specialist in reference to call center policies/procedures content as it relates to iSeries/IP
Support iSeries/IP enhancements by participating in User Acceptance Testing (UAT), create training materials for UAT and Train the Trainer (TTT)
Support Learning and Performance department strategy, effectiveness, projects, processes, and team working environment
Deliver new hire training for classes of about 25 contact center advisors
Deliver enhancement and refresher training
Track and report training performance, attendance, and behavioral issues
Manage advisors during the post-training phase when they transition to the production floor
Become a subject matter expert for multiple customer service teams
Update training operations process documentation using the GM global management system templates
Work closely with operations teams to identify training needs for advisors after new hire training
Develop targeted training modules to support ongoing performance improvement
Use focus groups and surveys to collect and evaluate improvement suggestions for new hire classroom training
Work with advisors and team leaders in production to identify and document gaps between training material and the production environment
Work closely with instructional designers to provide detailed feedback about course content
Bachelor degree, preferably in adult education, communications, or hospitality services
2 or more years of classroom adult training experience
Basic knowledge of instructional design and adult learning theory
Strong knowledge of customer care processes, tools and techniques
High degree of organizational skills
Ability to train during evening shifts
Proficient with Microsoft Office Suite and presentation technology
2 or more years as a team leader in GM’s Customer Experience Center
Advanced knowledge of GM’s CAC Tier 2 processes and tools
Facilitates learning through a variety of delivery methods to develop participants' skill sets. This includes, Classroom Instruction, Virtual Training, Team Meeting Trainings, Conference Calls, Training, Train the Trainer sessions, On-line Learning, Hands-on Labs and Peer to Peer Coaching
Supervises employees during training. This includes, role modeling the core competences, skills and behaviors of a company leader, tracking attendance, addressing inappropriate behavior and documenting performance, both strengths and development needs
Performs all administrative duties associated with conducting training. This includes, conducting all pre-training prep work, administering learning schedules and calendars, maintaining participant records (e.g., test scores, evaluations and attendance), performing all required Cornerstone prerequisite requirements and post-training duties and ensuring learning is evaluated with post-training surveys
Exhibits a commitment to Continuous Learning. This includes, pursuing development activities and opportunities to obtain additional expertise and strengthen core skills, building and improving job-related knowledge and leadership skills; seeking feedback from others and maintaining focus to continue the learning cycle
Evaluates learning, up to and including behavior change/performance improvement on the job; provides feedback to learners and their managers; Follows up with leadership team to ensure the learning translates to performance
Acts as a Subject Matter Expert (SME) to assist the Curriculum Development team with revisions to existing courseware. This will ensure that market business strategies, desired competencies, changes in job realities and professional development needs of client group are reflected in the training content
Participates in task forces, committees and/or team meetings
Demonstrates the core competencies and expected behaviors expected of the Trainer I position
Performs other duties as requested by supervisor
Two years Training delivery work experience at professional level or equivalent
Three years of experience or equivalent in the functional area and or business unit. I.e. Call Center, Sales and Service Centers, Field Operations, Customer Service, Dispatch, Billing
Advanced skills relating to the functional area and or business unit I.e. Billing Systems, H.S.I Network architecture, troubleshooting, etc
Provide cover and support for other Trainers during holidays and absence
Support your line manager with the delivery of sign off visits for stores post training
Work in close partnership with the Area / Regional HR Managers to make sure the quality of training, levels of attendance and understanding of the training is excellent
Supporting the delivery of the communication and training plans to stores during the training process
Assist Regional Training Manager on all training activities with focus on retail training and field coaching, including but not limited to brand history, customer service and selling techniques
Assist to develop and deliver training programs or projects to all level of retail staffs, to align a supreme level of service quality and knowledge
Prepare training materials on various topics, for both the classroom training as well as E-learning platform
Identify performance gaps of the retail staffs through shop visit, classroom training and filed coaching, prepare regular training reports to feedback to retail management
Support training initiatives from Headquarter
Provide training support to the key wholesale clients in China
Degree holder in related discipline
Minimum 3 years training experience in luxury retail industry
Experience in designing and delivering training to retail staff
Open-minded, detail-oriented, excellent time and task management skills
Able to work independently and as a good team player with excellent interpersonal skills as well as positive attitude in working with all level of staffs
Fluent in English and Mandarin
Good proficiency of MS Office
Flexible to travel
Position title may be adjusted according to the seniority of the candidate
Training delivery
Testing and Course Review
Mentoring and Coaching
Maintains positive, consistent communication with departments and corporate staff
Maintains ongoing dialogue with department heads as needed
Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
Two (2) years' experience in training and/or customer call center experience
Demonstrated knowledge of adult learning techniques and best practices in training delivery programs
Demonstrated knowledge of specific account provisions, products and policies
Demonstrated proficiency of presentation skills
Knowledge of Microsoft Word, Excel, and Power Point
Instructs participants in classroom-based and virtual sessions, including web-based and seminars
Contributes to preparation of trainer scripts, PowerPoint presentations, hands-on exercises, workbooks, quick reference guides and handouts as necessary for each training topic/module identified
Compiles training materials and documentation into a manual that can be used by all training attendees
Allocates own time efficiently, prioritizing multiple demands
Effectively communicates issues that are complex in nature, both verbally and in writing, through various mediums
Demonstrates a clear understanding of training development and delivery as well as issues relevant to the clients
Evaluates new and modified approaches and ideas with an open mind
Focus on meeting the expectations and requirements of internal stakeholders and external customers
Captures metrics for training effectiveness
Bachelor’s degree or equivalent job experience in training position
3-5 years of training management
Ability to work effectively in a team environment with multiple priorities
Eagerness to obtain domain knowledge in order to effectively deliver training to clients
Ability to travel up to 50-75%
Excellent, presentation, facilitation and classroom delivery skills
Experience in coaching
Superb verbal and written communication
Excellent planning, organization and implementation skills
Good understanding of adult learning concepts and techniques
Knowledge of the instructional design process
Demonstrated success in managing international collaborations
Experience in interacting with and influencing all levels of Management
Great ability to work independently
Ability to work a flexible schedule and embrace change enthusiastically
High level of ethics, values, integrity and trust
Conduct new hire, program revision and remedial training following instruction guides
Evaluate trainee performance
Demonstrated knowledge of adult learning techniques and best practices in training delivery
Knowledge of Microsoft Word, Excel and PowerPoint
Ability to work in a fast paced, ever changing enviornment
Possession of a High School degree, GED or other equivalent education; Associates degree preferred
Undergraduate degree or High School Diploma with equivalent work experience in business management, training or other field of study that supports job role
2+ years of experience delivering training in a business operations, corporate, or sales environment
2+ years of experience delivering presentations to multiple levels of employee and leadership
Agility in adapting to adult learning styles and interactive delivery methods
WebEx Training Platform expertise
Desire and capability to be a values / culture ambassador
Three to five years of adult learning/training experience
Thorough knowledge of training activities and alternatives to lecture, strategies for different learning needs, effective questioning techniques and session reviews/debriefs
Strong knowledge of Adobe Captivate Development program
Design effective training programs when needed
Select and book venues
Conduct individual and group training sessions
Organize, deliver and maintain Training assessments
Prepare educational material such as module summaries, videos etc
Monitor employee performance and response to training
Proven experience as trainer
Understanding of effective teaching methodologies and tools
Willingness to keep abreast of new techniques in corporate teaching
Phenomenal communication, presentation and public speaking skills
Organizational and time management abilities
Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k)
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws
Alliance Data is an Equal Employment Opportunity employer
Alliance Data participates in E-Verify
Purpose and objectives of a management plan
Process of developing management plans
Types and level of research required to inform the formulation of plans including best practice, cost-effective methods for collecting required information
Structure of a management plan
Examples of management plans and processes in other small island states for both marine and terrestrial PAs; and,
Participatory exercises where PA teams are able to apply management planning tools to their specific location including an evaluation of participant understanding of management planning
At least 10 years’ experience providing direct support to PAs, preferably with experience in PA systems in Small Island Developing States
Proven experience of developing management plans as well as management plan training
Demonstrated leadership ability and technical ability to communicate complex ideas verbally and in writing
Prior UNDP/GEF project experience and knowledge of UNDP and GEF procedures and guidelines is an advantage
Demonstrate expert knowledge of relevant systems, products, processes and procedures
Provide a first class experience for customers by continuous improvement and to share knowledge and expertise with other team members
Contribute to a positive and supportive team culture
Share information and support activity undertaken by other Training and Compliance / Training leads in order to embed customer centricity at all touch points
Communicate convincingly in an engaging and expressive manner
Take personal responsibility for resolving issues using business awareness
Gather comprehensive information to support decision making
Demonstrate a rapid understanding of newly presented information
Encourage an organizational learning approach and best practice
Collect & disseminate data of use to the function and delivering customer centricity
Develop functional expertise through continual professional development
Consulting with clients to construct training initiatives to best meet their needs
Delivering sales training
Delivering product feature and benefit training
Delivering system/process training
Collaborating on curriculum design
Working across many different business groups
One – three years training experience
Ability to effectively present and facilitate in-person and via webinar
Conducts training classes by presenting job-specific, company-specific, and generic software applications and personal computer classes
Coordinate training schedule with the hiring and training demands of the program
Formulate teaching outline and determine instructional methods such as individual training, group instruction, lectures, demonstrations, conferences, meetings, and workshops
Develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference works
Conduct training sessions covering specified areas such as on-the-job training, refresher training, etc
Report on progress of employees under guidance during training periods
Assist employees with problems concerning "how to" perform specific tasks related to their position
Make suggestions on improving work procedures in the contact center or regional office
Maintain trainee personnel records
Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
Maintains quality service by establishing and enforcing organization standards
Evaluates training by evaluating effectiveness of training to specific job applications
Bachelor’s Degree from an accredited college or university
Possess at least two (2) years of successful experience as a training facilitator, designer, or other training support function
Possess a Certificate of Training or Human Resource Development from an accredited college, university or training institute
Have working knowledge of Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid programs, Hoosier Healthwise, Healthy Indiana Plan (HIP), or Indiana Manpower and Comprehensive Training (IMPACT)
Ability to problem-solve and to think tactically and identify significant success factors
Excellent communication skills and interpersonal skills
Ability to express ideas in clear and concise manner
Ability to handle ambiguity and change
Knowledge of government technologies used to deliver New Jersey FamilyCare programs: Medicaid, CHIP, SNAP, and TANF
Experience working with client vision, business objectives, and critical success factors
Strong interpersonal skills to build client rapport
Delivers soft skills, leadership, sales, and interpersonal training
Works with Subject Matter Experts to identify what participants need to learn
Identifies activities to incorporate into facilitator-led learning
Customizes training activities and materials, as well as modify curriculum for each specific program needs
Performs voice-overs for e-learning and video content
Manages continuous improvement of employee job skills and acumen through training from program launch to continuous improvement
Identifies program required skills and acumen through job analysis, appraisal and regular consultation with business leaders
Designs & Implements New Hire Schedule (position centric) that addresses all aspects of the Program’s method of operation and product portfolio
Implements New Hire Process that receives a new employee and delivers back to management an employee ready to be on the selling floor
Manages a “Calendar of Events” that is at least one quarter in advance and will train on the following general topics: New Product Introduction; Product Familiarity; Sales Skills; Process; One on One; Vendors; Open Discussions; Product Q&A
Conducts biannual Skills Testing to gauge effectiveness of training and draw focus on areas that need improvement
Uses New Product Introductions as a platform from which to raise awareness of the Program within the client organization
Provides subject matter expertise to assist with system designs
Leverages multi-media to enhance the medium for delivering training on a recurring basis
Bachelor of Science/Arts Degree in Business Administration or related field required
Minimum prior work experience: 5-7 years
Adult Learning Principles, Adult Learning Styles, Project Planning/Management, Ability to design and train to each learning style preferred
Ability to work on multiple projects simultaneously
Must have the ability to proof read and edit content
Must be flexible and deadline driven
Team player able to work effectively at all levels of an organization with the ability to influence others to move toward consensus
Possess strong situational analysis and decision making abilities
Must have good written, listening and verbal communication skills and be able to communicate with all levels of the organization
Ability to operate successfully in cross-functional team
Must have knowledge of adult learning theories, interactive training, assessments, and evaluation
Written/Verbal Communication to SMEs and Stakeholders
Excellent Presentation Skills
Articulate Presenter
Skilled and experienced in the field of training
Successful facilitator in a classroom environment
Strategic thinker who is comfortable and experienced at working with higher management to influence outcomes
Manage the day to day activities of the Academy including organising the logistics and leveraging resource
Coach the Academy Trainees through regular, structured and documented review sessions
Undertake regular 1:1s with Trainees and provide constructive and timely feedback on all completed assessments throughout the Training Academy
Complete probation reviews in conjunction with the Service Team Managers
Regularly report to the HR and Service teams on progress of the Trainees
Work closely with the Management teams to identify and address knowledge gaps once Trainees are in a live environment
Continually monitor, evaluate and improve the programme
Ensure all up to date training documentation is available
Create, own and maintain induction process and material for non-Academy PS recruits
Delivery of additional upskill training to operational teams where required
Ensure on-time and smooth operations of training/walk-in centre at all time
Ensure all queries are handled in professional manner
Conduct driver training/re-education where applicable
Ensure office compound is kept tidy and all systems (AC, AV) are in working order
Adhere to SOP pertaining to driver re-activation
Provide courteous service in professional manner at all time
Handle or escalate driver issues calmly and professionally, ensuring any outstanding issues are resolved in a timely manner
Adhere to instructions from team lead and work as a team
Any other duties assigned to you by your Supervisor
Administer Hands on Demonstration assessments to verify transfer of knowledge and validate that employee can perform job to standard
Conduct training audits of department employees to identify training gaps, conduct on the job training to correct deficiencies and retest as needed
Record trainee progress and audit results using Competency Matrices (Skills Matrix) and Training matrices
Create and teach necessary steps for effective and efficient changeover, start up and shutdown activities
Directly or indirectly (using SMEs) train employees to operate, clean, service and troubleshoot equipment
Prepare training materials (SOPs, One Point Lessons, Hands on Demonstration Checklist) using Microsoft Office programs
Validate training materials (SOPs, One Point Lessons, Hands on Demonstration, Checklist) using subject matter experts, consulting with process engineers, other resources, vendors and peers, and performing duties, tasks and steps per instructions
Ensure Regulatory Compliance and adherence to the quality standards outlined in the HACCP plan, QMS and other quality SOPs
Communicate regularly with trainees, leadership team members and Training Supervisor
Work with peers and the team to make recommendations on how to improve the operations to optimize production with positive contribution to all key plant indicators safety, quality, cost, and service
Work with others to conduct Root Cause Analysis using basic problem solving tools
Follow-up on issues and actions to ensure that they are completed and that the issues are addressed
Become proficient in operational procedures of equipment to be trained
Perform Lock Out Tag Out as required
Maintain housekeeping
Work safely and report any unsafe situations
And other duties as assigned
Demonstrated training abilities
Able to work with computers (navigating systems, recording information, using to find information to perform the job, creating SOPS, One Point Lessons, speadsheets, data entry and email communications) MS OFFICE experience preferred
Ability and willingness to deliver training and presentions to groups of up to 20 members
Excellent written and verbal commincation skills
Proactive individual that takes responsibility for equipment, line, coworkers and the continuous improvement of the operation
Able to work in a team environment where honest communication, a positive attitude, engagement, and personal accountability is expected
Detail oriented individual who can accurately record and document information
Able to work off-shifts, weekends & extended shifts (i.e. 10 hrs., 12 hrs.)
Has positive conflict management skills
Accountable for personal development & improvement
Ability to work in a fast paced environment & handle multiple tasks
May require internal & external certification (Training Techniques, etc)
Ability and willingness to operate and support a positive Nestle culture and follow established values
Duty hours may vary and require work outside of the normal duty schedule to support training needs
May be required to travel to conduct training on a rotational basis
Must be willing to work in a variety of environments to include indoor/outdoor shooting ranges, outdoor training facilities, etc
Must be physically fit and able to lift 35 pounds
Must meet requirements set forth by the Lautenberg Amendment
Location: Negotiable - To Be Determined
High School Diploma required; Bachelor's Degree in Law Enforcement, Criminal Justice, Police Science, Public Safety and/or related field is preferred. Instructional Design or Learning Development Certification a plus
Minimum 5 years of experience in a training, education, instruction, professional development, military and/or police training administration environment or equivalent
Knowledge of Virginia DCJS, State of Maryland and District of Columbia Security Guard requirements and processes preferred; prepare and conduct effective presentations
Must project a professional image and provide outstanding customer service, speak effectively to both large and small groups of people and demonstrate excellent listening skills
Able to act quickly, decisively and tactfully to establish and meet deadlines with quality results and to simultaneously manage multiple tasks in an environment where change is a frequent occurrence. strong organizational, verbal and written communication skills required
Able to cooperate and collaborate as a member of a team
Physically able to perform activities to include running, jumping, defensive tactic movements/actions
Able to qualify with all applicable firearms with a minimum passing score of 85%
Previous experience in delivering classroom style training
Previous experience with one to one coaching
Full training on our systems will be provided
Company Car
Share Incentive Plans
Pension Scheme
Many other fantastic benefits
High School Diploma required and a college degree in educational related field preferred
2-3 years training experience in call center environment
Excellent interpersonal skills with the ability to communicate effectively with other departments, outside vendors, and associates of all levels
Effective facilitation and classroom management skills with the ability to present information using a variety of techniques and media
Strong analytical, organizational and time management skills
Demonstrated ability to be self-motivated, self-directed and work independently
Post-Employment Requirements
Successfully complete Alorica Trainer Certification within 90 days of employment
Successfully complete Client required certifications with 90 days
Successfully complete required Alorica Leadership development courses for both Trainers and Team managers
Maintain all certifications as required
Bachelors degree in a related technical field. Accredited certification such as CTT (Certified Technical Trainer) a plus
3-5 years experience with demonstrated experience repairing television products
Working experience with instruction or training
Experience of instructional design
Experience of training methodologies
Experience of learning management systems
Facilitate the training of the New Hire Program, plus New Hire add on classes for new call center associates in Collections and Customer Service. This includes training in policies and procedures in addition to technical and soft skill training. New Hire training programs range from 2-4 weeks in length and are offered both during the day and in the evenings
Class preparation including room and equipment reservation, ordering of new hire supplies, creating the class agenda, attaining new hire logins, etc
Modify new hire training materials as required
Mastery of the Corporate Learning Management System to include system administration for the portions pertaining to the New Hire Program
Mastery of those CAF systems which pertain to the New Hire Program
Effective classroom management, including updates to scorecards, coaching, mentoring, drafting NTF, and providing appropriate feedback
Partnering with business owners on performance of new hires during training. Provide HOT Lab partners with performance updated
Work with the Solution Center on timely resolution of tickets and login issues
Monthly complete file review information/updates in Workday
Flexibility to adjust training schedule based on needs of the business
Partner with Program Manager for program improvement, new program development, administrative support, resource requests, etc
Monitor calls in both Early Collections and Customer Service to identify any existing gaps in performance
Directly or in conjunction with Program Manager support the HOT Labs in Early Collection and Customer Service if needed
Provide system refresher training as needed on current systems
Demonstrated facilitation skills, including facilitation of technical systems and soft skills training, preferably in a call center environment
Strong platform (system/applications) skills
Demonstrated initiative and creative approaches to problem solving
Utilize strong organizational skills for efficient use of time
Strong customer service orientation
Positively challenge and develop other associates
Ability to create a participant centered learning environment including knowledge of various delivery mediums
Familiar with lending and/or collections
Ability to work proficiently in Word, Excel, and PowerPoint
Associates Degree preferred and/or 2 to 4 years relevant training experience
Lending or Collections Experience preferred
This position requires some analytical and organizational skills
Ability to calculate simple math computations including simple interest
Ability to speak clearly and be understood
Ability to use a computer and applicable office software. Work with little or no supervision
Must be able to perform the following functions in variable weather and environmental conditions
Push, pull, bend, stoop, twist, turn, reach, crawl, or grip as necessary to demonstrate job functions and operate required equipment
Work in restricted spaces as necessary to demonstrate job functions. Work in a high noise level environment
Ability to lift 35 lbs
Ability to work with all levels of management in communicating issues and making presentations
Reports to work on a regular and timely basis
Clinical background is preferred - experience and/or knowledge of hospital/healthcare environment
Positive attitude, highly motivated, and conscientious employee
Strong communication skills, both oral and written
Skill set needed to develop and implement large-scale hospital end-user training plans for new information systems
Hands-on experience with instructional design
Experience with Sunrise Acute Care / Sunrise Clinical Manager, Windows and Microsoft (Word, PowerPoint, Excel) applications
May require local travel for business needs
May require after hours on call support
2 years operational experience in medical claims, billing and accounts receivable, eligibility, managed care, customer service, and/or GE Centricity Business or similar systems training desired
Experience with integrated technical systems activity is desired
Demonstrated skills in GE Centricity Business or similar technical systems activity
Responsible for all training class preparation, implementation and completion, including materials and classroom set-up/preparations, log-ins requests, database access and administrative functions pre-, during-and post-class
Ability to work flexible schedule in support of operational needs (All shifts as needed)
Ability to travel (typically up to 10%) on an as needed basis
2 years in a training related role, management, supervisory and/or coaching experience in an inbound/outbound call center; or related training experience
Previous experience in coaching/training agents
Working knowledge of adult education or organizational learning principles
Experience in the security industry an asset
Highly articulate, credible, persuasive and clear and has successfully demonstrated the ability to motivate others in a group/classroom setting and/or individually
Strong interpersonal skills with the ability to create effective relationships, influence, and collaborate at all organizational levels
Detail-oriented and possesses analytical problem-solving capabilities
Strong organizational and project management skills and able to lead multiple projects forward and effectively leverage available resources
Able to translate written procedures into effective training presentations
Demonstrate creativity, initiative, and enthusiasm
Must be able to work independently, with little or no supervision and maintain a high degree of productivity and accuracy
Successfully demonstrates the ability to perform and provide results in a fast paced, team-oriented environment
Must be able to conduct performance related meetings including disciplinary measures of all class participants
Advanced computer skills, including proficient knowledge of Microsoft Office applications and the ability to create presentation tools and materials, and technical documents
Business level bilingual French/English and able to create supporting documents in both languages to support the Canadian Training team
Facilitate various learning modules to include live training, virtual training, and e-learning courses
Assist with reviewing, developing, and implementing key performance indicators (KPIs) into training materials
Create and facilitate reinforcement programs to support ongoing professional development
Integrate adult learner best practices, learning initiatives, and legislative requirements into a deliverable training programs
Assist with coordination and preparation of training schedules, training rooms, and training materials
Minimum two years' experience in a corporate training or professional teaching position, wellness training, instructional design, or as a lead or supervisory healthcare call center position is required
Medical, educational, or training experience
Experience using multiple learning modalities for classrooms with multi-ethnic adult learner
Basic knowledge of IT principles and practices, and the ability to communicate technical issues to non-technical users/clients
Ability to effectively work with Sharp management, staff, physicians, and contract personnel; to communicate clearly, concisely and accurately with people, verbally and in writing
Bachelor's degree with experience in a healthcare environment
Experience training clinical staff
Supports continuous improvement efforts and the change management effects associated with the implementation of improvements
Partner with Construction Managers to understand training needs
Analyze training needs and create, develop, and deliver content as needed
Develop and implement development programs to enhance career opportunities for Construction professionals
Manage compliance programs as assigned
Provides New Employee Orientation for all new BVCI employees
* Only local candidates to the Kansas City area will be considered
* This position is not available for visa sponsorship
2+ years related HR experience
Experience with Construction
Reviewing assigned training, interpreting policies pertaining to the program
Collecting and documenting information pertaining to the training based off the policies and regulations
Leveraging both internal & external knowledge for training
Leveraging & escalating when necessary gaps pertaining to training
Ability to work in a fast paces environment
Extreme attention to detail and ownership is required
Heavy coaching/mentoring background required
Conflict mitigation and resolution skills will need to be demonstrated
Open flexibility to work 7 days of the week, between the hours of 7am-12p
Open flexibility to travel domestically
Customer Satisfaction
Performance and Readiness of Staff
Graduate in any discipline or equivalent
Diploma / Certificate HS / General Equivalent
Some college preferred
Demonstrated understanding and formal education in Adult Learning Principals is needed
Minimum 3 years’ experience in a training capacity
Computer (Knowledge)
Good Written Communication Skills
Leadership Skills
Decision Making (Extreme importance)
Workflow / Process adherence experience
Active review / interpretation (Written comprehension, Written expression) (Above Average)
Analytical / Logical thinking
Troubleshooting analysis
Drive & Persistence (Extreme Importance)
Analysis (Extreme Importance)
Service Orientation (Extreme Importance)
Resilience & Flexibility (Above Average)
Learning and knowledge (Above Average)
Dependability (Extreme Importance)
Interpersonal Skills and Teamwork (Above Average)
Care for Customers & Client Needs / Requirements
Drive & persistence
Learning & knowledge
Knowledge of consumer product safety regulations
Training design experience
Virtual class-led experience
Create and deliver a training and knowledge management framework specific to the Technology organization
Deliver comprehensive curriculum design directives. Conduct clear and concise training presentations. Analyze training needs to develop new or modify existing training programs, materials, and documentation
Track training sessions and devise a plan to enhance training experience
Develop and maintain training reports and deliver quarterly and yearly training reviews to leadership
Develop, create, and facilitate trainings and e-learnings
Align with leadership across all teams in global offices
Ability to translate changes in products/ technology into relevant training material
Bachelor’s degree or equivalent combination of experience and education
Education and/ or previous work experience in instructional design strongly preferred
Demonstrated strong verbal and written communication skills, including the ability to influence others and professionally represent the company internally and externally
Travel expected 10-20%
Demonstrates and serves as role model and a resource to trainers
Provides guidance and direction on training policy and adherence
Responsible for coaching/mentoring trainers
Influence the strategy of overall BSC training
Actively involved in corrective action follow-ups when applicable. (NCMR, Audits, etc.)
Lead projects to continuously improve the business. (VIP initiatives, etc.)
Drive cross-functional business strategy
Shape and influence annual business planning for the Training department
Actively involved in best practice benchmarking for training
Develop and deliver training programs based on the business need
Develop and deliver training tools for operations based on the business need
Actively involved in supporting operations
One year of manufacturing experience
Basic Computer Skills (Microsoft Office- Word, PowerPoint, Excel)
Ability to think and act proactively
One year of training experience preferred
Deliver training sessions in an effective manner for all product education and system processing through a variety of mediums and methods
Prepare education materials for classes, and workshops
Communicate educational offerings and engage interest in classes offered
Establish positive rapport with mentor, peers, agents, field sales leaders and agency staff
Work under the general direction of the Education Unit manager, and Education Division manager
Investigate system issues and present problem solving analysis and recommendations for solutions
One year of related experience in education, training or insurance sales
Licensed in Property & Casualty and Life & Health preferred - or abliltiy to obtain licenses within specified time frame
Demonstrate facilitation skills and ability to speak effectively to groups
Ability to organize and self manage time
Conduct training needs analyses and design and develop instructionally sound e-learning and instructor-led training
Design and develop performance support solutions including online help and job aids
Work closely with clients and subject matter experts to develop training strategies and solutions
Ability to work collaboratively with clients and staff
Willingness and flexibility to wear multiple hats and change gears at a moments notice
Experience designing Section 508 compliant e-learning tools a plus
Experience using Adobe Tools suite, including Captivate a plus
Knowledge and experience of intelligence agency
Familiarity with SharePoint
Experience developing e-learning courseware preferred
Working knowledge of Trimble Field Link software
Experience with teaching or coaching adults is preferred
Knowledge of Autodesk products (Revit, AutoCAD) would be an asset
Good driving record (for car rental in training cities)
Training and Onboarding for new customer accounts
Provide the initial and ongoing product training to Customer base
Structure presentations to fit the customer’s needs and circumstances
Prepare and schedule virtual training sessions
Create and produce web training modules
Serve as a SME (subject matter expert)
Prepare for and conduct new employee product training
Follow-up with larger customers to validate implementation experience and completion
Perform miscellaneous job-related duties as assigned
Required: 1-3 years’ Prior Customer Service experience or relative customer facing experience
Preferred: 1-3 years’ prior software training experience is preferred
The ability to communication complex concepts with clarity and enthusiasm
Experience and knowledge of Microsoft Office products including Word, Outlook, Excel
Excellent verbal and written communications skills with the ability to communicate across various levels, both internally and externally
Exceptional planning and organization skills
Ability to spend all day working at a desk using a PC and telephone
Willingness to work flexible hours
Some travel could be required in rare instances where client requests onsite training
Ability to prioritize and manage multiple tasks, act independently and exercise good judgment
Ability to creatively use resources and adjust to changes on the fly in a fast-paced environment
Responsible for day-to-day functional direction of trainees within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
Evaluate the performance of Associate Trainers using tools available such as assessments, playbook observations, etc. and provide recommendations under the guidance of the Training Manager
Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients
Strong communication skills, both written and verbal
Demonstrated ability to multi-task, prioritize, and meet timelines on deliverables
Self-starter, sense of urgency, and works well under pressure
General Experience Requirement: Minimum five years’ experience in planning and managing training development for large programs
Experience in Instructional Design
Experience developing formal classroom courses, workshops, seminars, and materials of a technical nature
Experience with training or as an Operator or a combination thereof for RF Signal Collection Systems such as or similar to GLAIVE
SIGINT Experience Desired
At least one years of direct experience with an intelligence community or signals intelligence activity
Minimum five (1) year experience in presenting formal classroom courses, workshops, seminars, and materials of a technical nature
Experience in assisting the development of online web-based training, distance learning presentations, training plans, courses, and materials of a technical nature
2+ years of experience working in a logistics and retail training environment
Strong interpersonal, written, and verbal communication skills to interface effectively with individuals at various levels
Ability to work well independently, as well as effectively contribute to a team environment
Ability to prioritize workload, meet multiple deadlines simultaneously in a fast paced, frequently changing environment
Effective presentation skills to various size audiences
Analytical with strong problem-solving abilities and creative resolution skills
Ability to remain organized, pay attention to detail, and meet critical deadlines
Ability to remain flexible in job duties as business needs require
Ability to learn new skills and adapt to an ever changing environment
Ability to maintain a professional presence in all business interactions
Ability to successfully execute projects
Bilingual, English/Spanish, preferred
Create, edit, translate, and train employees on Standard Operating Procedures (SOPs)
Ability to read, write and speak fluent English
Translate all trainings and relevant documentation from English to Spanish, as needed. C
Contribute to the creation and maintenance of the assigned standard in the Quality Risk Management Program (QRMP) as assigned
Create, update, distribute, and train on changes related to paperwork for lines and operators
Administer daily, monthly, quarterly, yearly training schedules for compliance training, on the job certifications/qualifications
Manage the training tracker and report out as necessary. Coordinate completion of process picture maps for knowledge process, JSAs, and safe practice development
Perform responsibilities in accordance with Work Safe Procedures and GMP standards. Perform any other duties as required by supervision
Computer literacy, including proficiency in MS Word, MS Excel, MS Outlook, and SAP and any new required factory systems
Ability to learn new computer applications
Ability to read, write and communicate in English and Spanish is required
Good written (to translate) and verbal communication skills in English and Spanish
Must be able to multitask, evaluate options and make good decisions
Must have positive influential capability
Capability to facilitate in front of large groups of individuals in English and Spanish
Requires organizational and research skills
Conducts stand-up, open enrollment training; delivers training to all levels of the organization using outstanding presentation and facilitation skills; builds rapport with participants to create a comfortable and productive learning environment
Develops training materials using participant-centered methodology including use of experiential exercises and activities; ensures session objectives are clearly met in materials; customize off-the-shelf training as needed to be effective
Provides customized team building sessions to meet client needs; diagnose root causes of team issues and inefficiencies; present recommendations of specific actions/activities and implement agreed upon solutions
2+ years' experience
Knowledge of and experience with adult learning theories and organizational development practices
Previous experience with formal Learning Management Systems helpful
Demonstrated organizational and project management skills
Technical skills to include tasks such as database reporting (Oracle), use of LMS course software and knowledge of web page development helpful
Exceptional presentation, facilitation, training and interpersonal communication skills
Ability to positively manage learning environment, interacting with all types of learning, while maintaining control of the learning environment
Travel savvy: passion / experience with travel
Receiving transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes’ clients
Determining appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution
Creates and facilitates train-the-trainer activities for business initiatives and provides formal mentorship and guidance to other trainers, including external vendor call center trainers
Under limited supervision, provides instructor led and virtual training sessions, train the trainer sessions, and hosts or facilitates virtual meetings for Charter Customer Service centers domestically and internationally
Delivers Leadership Development training to Charter Customer Service Leads and Supervisors
Consults with business partners to identify root causes of training gaps and recommends solutions for identified opportunities
Reviews existing content, identifies supplemental content and prepares lesson plan/training solutions to meet business needs
Partners with Learning Design to act as a SME to review content and make recommendations on the design of learning solutions
Monitors training programs, assesses results and partners with Learning Design to implement enhancements
Participates on project teams and partners with the business to provide recommendations to operational challenges
Organizes and maintains reference libraries on SharePoint for training delivery partners
Provides training updates and communicates learning plans and strategies to business partners
Assist in the refresh of training databases and environments and in the documentation of training slice processes and procedures
5+ years’ experience conducting classroom training
Learning Industry certification or facilitation certification
Demonstrates adult learning methods and can articulate the link between learning methods and learning objectives
Experience in delivering virtual training
Experience in creating or enhancing learning aids (e.g., audio/visual aids) to enhance participant understanding of content
Experience in delivering Leadership training
Ability to interpret evaluation results and business metrics to evaluate training and enhance performance of delivery and curriculum design
Experience in coaching others towards improvement by applying cooperative coaching methods
Builds and sustains relationships with co-workers and business partners
Experience in implementing projects and process improvement initiatives
Use the ADDIE approach to design, build, and deploy training materials for our global academies
Project Manage the entire ADDIE wing-to-wing – work with SMEs, Academy Leaders, Vendors etc
Conduct learning needs analysis with our leaders and subject-matter experts
Work with SMEs to gather and create content
Synthesize and simplify complex/technical content
Write creative design documents & storyboard courses
Bring the most current knowledge of learning technology to either consult with chosen development vendors or develop solutions in-house
Create Instructor-Led Experiences including classroom artifacts, instructor-guides, facilitator guides, presentations
Create eLearning using Articulate Storyline, Captivate, Camtasia, and Go Animate
Be able to pull together highly-engaging learning experiences
Design and build Micro Learning Experiences using highly engaging and creative videos
Conduct QC/QA
Deliver Alpha, Beta, and Final versions of the learning solutions
Ensure on-time/on-budget delivery of quality courses
Organizes, prepares and conducts training courses and orientation sessions for client personnel
Assists in the development and preparation of new training courses and materials and/or the procurement of outside training sources, coordination of enrollments and scheduling of courses
Participates in the evaluation of the effectiveness of training courses and sources of training
Support end-users via on-site support, telephone, or pager coverage
Works with application team through the entire life cycle of the implementation to become knowledgeable in decisions affecting use of the system and specific configuration for each implementation
Fully competent to work on all phases of IT training on own and requires only general direction. May oversee training library and training source index
Assist in the direction and guidance of other Training Specialists
Performs related duties as assigned or requested
80% of this role comprises content creation - blended and pure play e-learning
20% of this role is training delivery - responsible for Functional Training across Commercial Sales in the GSC
Develop and deploy a systematic training program to support the production team
Exchanges ideas and shares the training materials with other GSCs
Create content – digital and paper with emphasis on delivering E2E e-learning projects
Facilitate functional T&D led process improvement projects, workshops and seminars as required - liaise and coordinate closely with a relevant business manager on project completion, results and anchoring of improvement results in the business
Test the system’s new functionalities in pre-production environment; provide test result and feedback to management
Arrange system implementation training, ensure that the production team properly guided
Support of all covered applications: Word- and PowerPoint-based Authoring tools, an Excel-based data frontend, a CRM and Distribution tools
Create and manage documentation and communications related to covered applications
Create and manage a library of elearning content
Experience using Captivate or a similar application to develop elearning
Bachelor's degree in Marketing, PR, Communications (or related field of study) or any equivalent combination of education and experience
Ability to travel stateside and overseas
Extensive digital marketing knowledge specifically in email marketing by small to medium sized business to consumers
Strong presentation & facilitation skills that easily adapt to individual, small, and large group settings
Experience using online course development tools such as Lectora, Snagit and Camstasia, Captivate preferred
Experience developing email automation
Experience with digital strategy campaign management (social media, display, paid search, remarketing etc.)
Engaging, high energy hands-on professional with exceptional written and verbal communication skills
Well-versed in adult learning / Learning & Development best practices, research and trends
Proven performance consulting capabilities, coupled with strong influence, collaboration and problem solving skills
Superior computer skills, including proficiency in Microsoft Office
Embrace change as an opportunity rather than a roadblock and inspire others to do the same
Take an active role in understanding how the business operates and continuously pursue new knowledge to make informed business decisions and maintain functional expertise
Practice open, honest and clear communication with all team members. Tailor communication style, approach and content based on the situation and audience needs or concerns
Proactively help others to do their best work through teaching, coaching and mentoring. Provide effective feedback to enable continuous performance improvement and the achievement of business objectives
Demonstrate the courage to stand up for values and beliefs regardless of the situation. Be willing to have tough conversations that will benefit team members and the business
Must successfully complete pre-employment screening process
3 – 5 years of Trainer/Facilitator experience
Strong project management skills with excellent verbal and written communication skills
Proven problem-solving and analytical skills, including data manipulation and analysis
Ability to influence without direct control
Proficiency in Microsoft Office Suite including VISIO and MS Project
Experience with digital strategy campaign management (social media, display, paid search, remarketing, etc.)
Knowledge of metrics tools to better understand revenue generating campaigns from email, social, paid search etc
Capable of working within a highly collaborative environment
Write and/or edit copy for emails and SMS Text
Fine tune product messaging for SMBs in coordination with clients
Edit content produced by your clients prior to publishing
Three to five years of experience in email marketing for small to medium sized businesses
Knowledge of relational databases and the data elements that relate to preparing effective queries and SQL scripts that meet business needs for our primary clients is preferred
Familiarity with cross functional reports that support our client applications
Industry knowledge of the Internet, online/ecommerce products/services
Able to facilitate and lead multiple projects with various deadlines
3 to 4 years using Digital Email and SMS Marketing for SMB businesses. E.g. Constant Contact, facebook, twitter etc
Bachelor's degree in Information Systems, computer Science, Business Administration, or related field is required. In lieu of degree , equivalent education, training, and/or will be considered
Three years of relavant training experience in a large health system is required
Must possess the ability to deal with a number of tasks simultaneously
The ability to communicate efficiently with the technical team as well as managers and end users- both written and verbal
Excellent problem solving skills and organizational skills
The ability to develop creative solutions to complex problems
An understanding of EMR system capabilities to address process requirements
Superior performer who represents the Starbucks Mission Statement in daily work
Demonstrated agility in dealing with ambiguity associated with working in a fast paced, highly visible, and changing environment
Able to organize and deploy work across people
Excellent coach and role model of Starbucks & Princi culture and values
Demonstrates strong abilities as a team player and leader
Ability to build strong relationships and engage across differing cultures and societies
Demonstrated Culinary Operational excellence – demonstrated track record
Experience in culinary and bakery training
Strong project management skills, ability to identify gaps and scope work
Demonstrated Operational excellence – demonstrated track record
Experience with production set up
Preferred experience in culinary training
Conduct and/or oversee all training for security personnel reporting to the area/branch office (e.g., Provincial licensing, contract specific, annual refresher courses)
Determine and prepare appropriate training programs specific to local customer needs and ensure proper inclusion in the Human Resources Information System (HRIS) Competency Management function and other training records
Create a quarterly training schedule for publication to all branch level personnel
Deliver training programs in accordance with the quarterly training plan and schedule adhoc training in accordance with the General and or Area Manager’s requirements
Ensure that training records and certifications are maintained in good standing and are current and up to date. Produce training certificates and ensure copies are filed digitally with the HRIS and in printed form for the participants in a timely manner
Work with the National Training Manager with regards to external training needs and programs facilitated by external providers
Conduct and/or oversee all training for security personnel reporting to the area/branch office (e.g., provincial licensing, contract specific, annual refresher courses)
Determine and prepare appropriate training programs specific to local customer needs and ensure proper maintenance of Human Resources Information System (HRIS) competency management functions and other training records
Create an annual and quarterly training schedule for publication to all branch level personnel
Assist with recruiting as well as scheduling in the branch as needed
Regional Trainers will be responsible for overseeing their regional area of responsibility, with regards to training calendars, course registers and ensuring HRIS data integrity of regional Training Specialists
Ensure that all training in a physically safe manner and within instructor/student ratios
Ensure training facility and equipment inventory are maintained in a safe and usable condition
Assist with the delivery of both instructor lead in class and self-study activities as required
Assist with the delivery of cognitive skills and experiential training programs
Delivery of training and development in accordance with G4S Training Standards
Must have a college diploma and/or professional certification in adult education or equivalent experience
Meet and maintain any applicable licensing or instructor certification requirements as required by G4S
Minimum of 2 years classroom instructional experience
Certified Training and Development Professional (CTDP), Certified Training Professional (CTP), Certified Professional in Learning and Performance (CPLP) or equivalent certification is considered an asset
Excellent oral and written communication
Experience with program design
Soft skills instructional experience
Ability to deliver effective adult learning
Proficiency with Microsoft /Google Applications
Maintaining an annual training calendar
Prepare and deliver monthly reporting activities
Superior customer service orientation
Maintaining student qualifications in HRIS
Identify critical issues quickly and accurately
Design and develop training and development programs based on both the organization’s and the individual's needs
Assessing the return on investment of training and conducting bi-annual training program evaluation
Training of sales Channels & Staff to ensure their readiness in the following
4 years’ experience in similar field, sales background is preferred
Strong organizational, communication, interpersonal and prioritization skills
Excellent verbal and written communication skills, and experience in effective group communication of training programs
Understanding of training techniques and methods
Ability to create effective questionnaires & training materials
Know to use Training method (examples, Role play, Exercise, video…etc.)
The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity
All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions
Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties or tasks not specifically listed herein
In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions
All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives
Trains employees and job candidates; conducts new employee orientation, mandatory licensing training, on-the-job training, and training in health and safety practices
Acts to ensure compliance with legally mandated, contractual, and company mandated training requirements; documents training as required for purposes of licensing and under the terms of client contracts
Confers with managers and supervisors to determine training needs and approaches
Develops training schedules in conjunction with management; coordinates training activities so as not to conflict with client service schedules
Follows appropriate instructional procedures or methods, such as individual training, group instruction, self study, lectures, demonstrations, simulation exercises, role playing, and computer based training
Organizes training manuals, reference library, testing and evaluation materials, multimedia visual aids, and other educational materials
Maintains records and prepares reports to evaluate performance of training activities, and to monitor progress of trainees
Performs tasks and duties of a similar nature and scope as required for assigned office
If required for assignment, must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers
Knowledge of training techniques suitable for different learning styles
Ability to use audio-visual equipment and personal computers
Ability to identify training needs
Oral and written communications skills; presentation and group facilitation skills
Knowledge of or ability to learn security services and operations
Planning, organizing, record maintenance, and project coordination skills
Skill in observation, coaching and providing feedback to employees
Strong interpersonal skills, with the ability to interact effectively at various employee levels and across diverse cultures
Strong customer service and results orientation
Maintaining composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations
Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
Handling multiple tasks concurrently
Computer usage
Handling and being exposed to sensitive and confidential information
Regular use of vehicle and frequent travel
Regular talking and hearing, in both one-on-one and group settings
Frequent walking, reaching with hands and arms, and lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds in set-up for and delivery of training programs
Close vision, distance vision, and ability to adjust focus
Facilitation of SALT Training modules
Module Creation, preparation, revision and review of training materials
Manage training roll outs
Create reports, enhance templates/reports and business presentations specific to Training and Quality
Assist in transition in new accounts by being the POC for Training, join T3 sessions, do knowledge transfer and address training related needs
Must have a current passport
Good to have US Visa
Preferably has a Bachelor's Degree in any field
Ability to exercise flexibility to work effectively in a changing environment. Ability to adapt to changes in work environment, work assignments, and/or changes in priorities. Skills sufficient to maintain productivity in a fast-paced environment undergoing organizational changes
Ability to pay close attention to detail with a high degree of accuracy
Ability to perform routine, repetitive tasks accurately, with interruptions to meet deadlines
Good knowledge in Excel and preferably has knowledge with Macros
Experience in creating reports, dashboards and templates preferred
Good analytical skills a plus
Ability Create and enhance templates, reports and business presentations specific to Training, Quality and Communication Skills Department
Plan and manage training/roll out/audit schedules across all accounts
Assists in conducting audits across all accounts to ensure that Training Processes are being followed
Ability to take part in transition projects related to training including but not limited to launching training processes for newly won accounts
Bachelor's degree in Education (or related field of study) or any equivalent combination of education and experience
Working knowledge of adult learning principles and training concepts
Knowledge of Digital Advertisement for small to medium sized businesses
Professional LD certifications (or the equivalent) a plus
Take an active role in understanding how the business operates and continuously pursue new knowledge to make informed decisions
Experience using online course development tools such as Lectora, Storyline and Camstasia or Captivate a plus
Experience designing, developing and facilitating leadership coaching and development curriculum
Experience with Social Media advertisement for SMB businesses. E.g. facebook, twitter etc
High school diploma or GED and 5 years of relevant experience
Proficiency in Microsoft Office programs to include Excel, Word, PowerPoint, and Outlook or ability to learn
Must be safety conscience
Customer service driven
Either hold or working towards a recognised teaching/training qualification i.e. PTLLS, CTLLS, DTLLS, Level 3 Education and Training Award, Certificate of Education
Strong communication skills both written and oral
Professional, accountable and responsible work ethics
High level of problem solving skills
Bachelor’s degree in Training & Development, Organization Development, Education, Human Resources Development, Business Management or equivalent experience
MHI Global Certification preferred
2 to 4 years of the following
Administering corrective actions related to performance and behaviors
Providing feedback and coaching in classroom and on the job environments
To advise operational managers on educational issues and initiatives
To utilise appropriate training aids and technology in delivering state of the art courses either directly or through the effective deployment of a team of training deliverers
To plan and organise training programmes for a specific geographical area or range of courses
Involved in training needs analysis and the identification of external courses for own area within Unit as part of wider role or for own specialist training area
A few years experience in training, likely to have moved into training from an support/operational background or as Team Member in Training
Relevant experience and knowledge in training design and/or delivery
Previous experience of managing teams
Monitor quality and trainee aptitude by listening to calls and providing coaching feedback to the leadership team
Prior experience working within a customer service organization
Call center experience preferred
Ensure compliance to NTA requirements and accreditation of G4S training programmes and facility
Liaise with management, supervisors and employees to gain knowledge of required work related training
Recommends changes to G4S training policies, procedures and business initiatives
Coordinates training schedule with the hiring and training demands of line management
Develop and prepare teaching aids such as training handbooks, venues and materials as well as formulates teaching outline and determine training methods
Tests trainees’ competency and training effectiveness evaluation
Maintains trainees’ personnel records
Develop close relationships with internal and external customers to develop course materials
Relevant tertiary education qualification in training and development or equivalent
Minimum 3 years trainer experience and security industry training experience will be an added advantage
Knowledge of training curriculums and learning programme design
Knowledge of the NTA training regulations and requirements
Knowledge of training facilitation, evaluation and moderation
Assertiveness, Reliability, Flexible
Coaching, Mentoring and Presentation Skills
Computer literate (Microsoft Word, Excel, Power Point)
Fluent in both written and spoken English and Afrikaans, ability to speak additional languages will be an advantage
Valid Driver’s License will be an advantage.People who applied for this job also applied for
Learning and Development Officer - G4S Security Services - Namibia
5+ years experience as a Trainer
5+ years experience with MS Office tools
Healthcare and/or Population Health Management experience preferred
Bachelor’s Degree required (in Instructional design related area preferred)
Ability to facilitate product and non-product trainings to internal and external customers
Ability to write clear and concise documentation
Ability to work across departments within Philips Wellcentive to gather the information required for the documentation
Ability to create detailed instructions within the User Guides
Strong research and information gathering skills
Ability to work independently with minimal supervision
Ability to recognize gaps and propose appropriate solutions
Ability to work under tight deadlines and be ready to deliver trainings/ materials at short notice
Provides expert instruction, interpretation and feedback
Develops and delivers instructional design and training applications in a classroom and/or through web based training that is delivered via “real-time” distance learning environments
Provides direct and indirect support before and after training as needed
Meets with other KGS user communities to determine and assist in the design and development of effective training programs to enhance learner understanding, application and efficiency
Must be able to work with little supervision, multi-task, work beyond minimum expectations and, remain flexible and receptive to frequent policy changes and organizational need
Occasional travel will be required to instruct classes on site in Colorado, Pennsylvania, or other designated areas
Bachelor’s degree in any area of study
At least one year experience in training, teaching or other related field
Experience using the Kansas Eligibility Enforcement System (KEES)
Verbal communication/public speaking
Ability to adapt communication to the audience
Ability to write clear instructions
Ability to interpret policy
Word, Excel, PowerPoint, Access
Proofreading, editing, attention to detail
Develop curriculum, designing for efficiency and clarity
Train new teammates with carefully curated presentation
Conduct formal and informal Training Needs Analysis, anticipating future training demands and develop plans accordingly to meet the needs of the business
Partner with stakeholders to understand training needs and provide consultation and advice on the recommended training solutions
Create course outlines, instructor and participant guides, job aids and other required training materials
Ensure training data is collected and updated and up to date statistics are available to the management team
Collaborate with internal training team and supporting groups to deliver world-class training experience to new hires and employees alike
Partners with team leads to determine training needs and develop team-specific training plans
Travels as necessary to various offices
Ensures continuous process improvement
Institute & conduct training program in coordination with prime contractor to ensure consistency
Design and develop a train-the-trainer manual
Design and develop an overall master training plan
Track training requirements both internal & external
Be familiar with current procedures and SOPs for the project
Keep all training metrics updated for reporting
Review errors to identify areas of most need
Conduct retraining in areas of concern
Assist managers with individual training plans and verify adherence to policy
Ensure all internal & external training requirements are met
Develop career growth plans for different levels of the organization
Provides agent classroom training
Provides on-the-job coaching for agents during station transitions or start-ups
Provides student assessments and ensures accuracy of training records
Excellent verbal and written communications skills required
Excellent understanding of Airport above-the-wing, Below-the-wing and Station operations functions required
A minimum of three years of airport operations station experience required
Airport Operations Training experience preferred
Trade/subject area qualifications
Training and/or assessment specific qualifications
Technical Training Qualifications and Experience (minimum requirement)
Academic and/or Vocational Qualifications and/or Professional Recognition (minimum requirement)
Relevant Occupational Experience (minimum required)
Must have superior time management and organizational skills
Analytical ability to interpret statistical reports
Strong knowledge of call center metrics and improvement methods
Proficient in working with Microsoft Word, PowerPoint, Excel and Outlook
Recent supervisory experience
Completion of Booking.com Training with TeleTech
Minimum 3 years related training experience
A clinical degree/certification and related facilitation and development
Two or more years direct management or supervisory skills
Demonstrated presentation and group facilitation skills
Proven ability to develop instructional modules, lesson plans and appropriate learning methods
Proven orientation as a team player with strong interpersonal skills and demonstrated flexibility and creativity
Requires ability to handle multiple tasks and personality types. Must be able to organize, prioritize and work independently without direct supervision
Proficiency in Windows NT, Microsoft Word, and PowerPoint
Ability to work with all levels of employees to identify learning challenges and opportunities
Prepares and conducts needs analysis to determine training needs
Develops instructional materials that support and enhance the learning objective
Provides feedback to participants and leadership team on effective use of skills, when applicable
Develops materials for new employee orientation and to ensure appropriate curriculum and presentation
Insures development of comprehensive curriculum and effective delivery of non-medical training programs to satisfy Children’s Healthcare of Atlanta, JCAHO, OSHA and other regulatory requirements
Establishes criteria for use by internal faculty members to insure appropriate development of instructional modules and effective program presentation
Supports internal faculty training and development initiatives
Develops and facilitates effective training programs to support readiness for change, positive self-esteem and appropriate customer service behaviors Support and participate in the continuous assessment and improvement of the quality of care and services provided
Deliver process training for new hires
Develop & implement an effective system for process updates as needed by the process and/or clients
Assist in addressing developmental needs of employees
Conduct training follow up session and measure effectiveness of trainings
Ensure accurate, timely and efficient analysis of weekly and monthly reports
Update training curriculum on an on-going basis
Organize training venues and logistics to ensure training efficiency
Minimum of 2 years experience
Conducts ongoing in person or virtual training sessions for enterprise job functions, which includes systems, products, processes and procedures
May assist in locating, administering and delivering training content, modules and programs for new and existing employees to optimize individual and department performance
Assists organization with determining training needs and effective instructional methods. Responsible for maintaining current curriculum to ensure compliance with Policy and Procedure
Assists with assessing training effectiveness
Creates necessary training materials for classes such as workbooks, job aids, exercises and reference tools
Maintains records on all training provided
Tracks, measures and evaluates the progress and performance of those involved in the training courses
May select and/or develop teaching aids and facilitator reference material as required. Some travel required
Requires a high school degree and 2+ years of experience in training methods and practices, writing, communications development or other directly related experience
A combination of education and experience may meet qualifications. Working knowledge of training techniques, practices and methodology
Knowledge of curriculum development, processes and procedures a plus
Ability to write/rewrite training materials
Good presentation and people skills
Must have good understanding of technology, time management and effective communication skills, both verbal and written
Ability to conduct and facilitate training courses
Ability to evaluate, track and analyze training effectiveness
Schedules, develops and facilitates training for CLIENT SERVICE Associate's
Provides technical skills training (Omni, TOPS, deduction balancing,) and in-depth compliance training (ADP, ACP, minimum coverage, 415, 402(g) and 5500 reporting)
Coordinates all new hire training; develops instructional modules, handbooks and materials. Collects and analyzes the results of training sessions
Monitors CLIENT SERVICE Associate's to determine additional training needs. (Approx. Wt. 75%)
Provide technical assistance to client services and other departments
Education: Bachelors degree (or equivalent in education or experience)
Experience: 3 plus years in a training or technical environment
Proven proficiency to deliver quality and innovative training solutions
Heavy emphasis in compliance testing, 5500 reporting
Client Services experience is preferred
Demonstrated proficiency in compliance testing, troubleshooting, 5500 reporting, and various ADP systems. Leadership skills
Demonstrated ability to perform multiple tasks and work in stressful environment
Excellent analytical and mathematical skills
Must be able to learn very quickly and train the concepts
Ability to prioritize complex tasks and train complex subjects. PC literate
Assist in developing, recording, and localizing eLearning courses
Hold onboarding “MBPC University” training for regional MBPC staff that includes: Policy application and philosophy, Marketing Plan application, communication techniques, procedural implementation, case file management and investigative techniques, technology application, and cross-training
Provide refresher training as individual courses as-needed
Maintain learner profiles to assess staff training levels and readiness to handle file types
Report learning behaviors and progress to Regional leads
Maintain a continual learning and assessment program
Maintain availability to staff, to help with their investigations, and provide guidance procedures, policy clarification, continued learning, etc
Develop relationships with departments that interact with MBPC (Records, Member Compensation, Finance, Refunds and Repurchases) and assist in cross-training efforts to better understand their processes and capitalize on opportunities for process improvements and workflow efficiencies between groups
Interact effectively at all levels (internal and external) with sensitivity to cultural diversity
Stay abreast of changing technology and transfer applicable knowledge to the training team
Maintain professionalism, courtesy, and cooperation with peers and management
Demonstrate respect when interacting with peers, management, and members/customers
Professional/clear communication (in tone and content) in both written and oral forms
Skilled in editing/proofreading
Thorough knowledge of various policies and procedures, and the ability to discern their differences and applicability to allegation; strong foundation of philosophy
Strong IT and internet literacy, and extensive working knowledge of Microsoft Office programs
Strong computer knowledge to handle changing landscape of software and tools that the department may use
Strong customer and results orientation: member focus; receptive to feedback; timely and appropriate response
General clerical skills (typing of 40+ words per minute, office equipment)
Ability to solve practical problems and carry out responsibilities under general supervision
Ability to organize workload and multitask for effective implementation; function under varied timelines, to meet/maintain deadlines
Excellent and self-initiated follow-through skills
Ability to interact effectively at all levels (internal and external) with sensitivity to cultural diversity
Ability to function as an effective team member
Ability to adapt as the external environment and organization evolves
1 - 2 years’ experience in a customer service-related field
1 or more year(s) of presentation skills
1 - 2 years’ experience in the legal field as a paralegal or in a related clerical position
1 – 2 years training experience
1 - 2 years’ experience in MBPC or Order Support
Experience with eLearning development
English and multi-lingual
Associate’s Degree
Certification in training field

Related Job Titles

Corporate Trainer Resume Example for 2024 (Skills & Templates)

Create a standout corporate trainer resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

This article provides an example of a Corporate Trainer Resume that can be used as a guide to create your own impressive resume. The example includes helpful tips and advice on how to structure your resume and the best way to showcase your skills and qualifications for the role. It also includes an example of the type of keywords and phrases you should use to attract the attention of employers. Read on to find out more about how to create an effective resume for the corporate training role.

We will cover:

How to write a resume , no matter your industry or job title.
What to put on a resume to stand out.
The top skills employers from every industry want to see.
How to build a resume fast with our professional Resume Builder .
What a resume template is, and why you should use it.

What does a Corporate Trainer do?

A Corporate Trainer is responsible for designing, developing, delivering and evaluating training and development programs that are tailored to the needs of an organization. They may also be responsible for helping to design and develop management development programs, conducting assessments of employee skills and knowledge, and providing feedback on employee performance. Corporate Trainers may also be responsible for managing and coordinating external training vendors and suppliers.

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What are some responsibilities of a Corporate Trainer?

Assess training needs for the organization or specific departments
Design and develop learning and practicing experiences
Deliver training sessions to employees
Evaluate the effectiveness of training programs
Revise or develop new training programs when needed
Provide individual coaching when necessary
Organize and maintain training materials and documents
Keep up with the latest training trends and best practices
Create and maintain relationships with external vendors
Participate in industry events and conferences

Sample Corporate Trainer Resume for Inspiration

Personal Details: Name: Jane Doe Phone: 555-555-5555 Email: [email protected] Location: Anytown, USA

Summary: Jane Doe is an experienced Corporate Trainer who has worked with hundreds of professionals to help them reach their professional goals. She has spent the past 10 years developing, delivering, and evaluating training programs for corporate audiences. Jane is an expert in adult learning theory and has a passion for helping others grow.

Experience:

Tutor, Anytown University, Anytown, USA, 2013-Present
Corporate Trainer, Big Company, Anytown, USA, 2009-2013
Anytown University, Anytown, USA, MA in Education, 2009
Anytown University, Anytown, USA, BA in Business, 2007
Adult Learning Theory
Instructional Design
Instructional Delivery
Curriculum Development
Training Evaluation

Certifications:

Certified Corporate Trainer (CCT), 2012
Certified Professional Trainer (CPT), 2009

Languages: English (native), Spanish (conversational)

Resume tips for Corporate Trainer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Corporate Trainer resume tips. We collected the best tips from seasoned Corporate Trainer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

Highlight relevant experience and skills to the position you are applying for.
Quantify your successes, where possible, to demonstrate your impact and results.
Include any certifications or qualifications you have that are related to corporate training.
Use keywords related to the corporate training industry in your resume.
Make sure to proofread your resume to ensure all information is accurate and up to date.

Corporate Trainer Resume Summary Examples

A corporate trainer resume summary or resume objective is important for employers to quickly assess your qualifications and experience. It should be tailored to the specific job you are applying for and provide an overview of your relevant skills and experience. This summary should focus on the things that make you an excellent candidate and explain why you would be the ideal person for the job. It should highlight the specific value you can bring to the company and demonstrate that you have the skills and knowledge to help them reach their goals. Additionally, a resume summary or objective can help you stand out from other applicants by showcasing your unique abilities and qualifications. For Example:

Highly experienced corporate trainer with 15 years of professional experience. Skilled in motivating adults to reach their full potential and achieve organizational goals.
Motivated corporate trainer with 8 years of experience in creating and delivering effective training programs. Possess excellent communication and organizational skills.
Dedicated Corporate Trainer with 10 years of experience in developing effective training materials and delivering engaging presentations. Possesses strong analytical skills and a passion for teaching.
Results-oriented corporate trainer with 5 years of experience in leading successful training programs. Experienced in developing innovative training initiatives for employees.
Creative corporate trainer with 7 years of experience in designing and executing training programs. Possesses strong interpersonal and problem-solving skills.

Build a Strong Experience Section for Your Corporate Trainer Resume

Building a strong experience section for a corporate trainer resume is important to ensure that potential employers can see your qualifications and accomplishments that will be beneficial to their organization. It is important to list any work experience that is relevant to the position you are applying for, including training sessions you have given, workshops you have facilitated, and any other corporate training activities you have conducted. Additionally, it is important to highlight any successes or accomplishments you have achieved as a corporate trainer. This could include any awards or recognition you have received, positive feedback from clients or colleagues, or any other results that demonstrate your success and expertise as a corporate trainer. A strong experience section can help demonstrate to employers that you are the right fit for the position. For Example:

Successfully designed and implemented training programs to ensure the success of corporate initiatives.
Developed and executed comprehensive training plans to meet the needs of individual clients.
Conducted needs assessments to identify training objectives and develop learning objectives.
Delivered training courses in a variety of formats, including classroom, online, virtual, and on-site.
Developed and implemented effective post-training evaluation methods to assess learning outcomes.
Prepared and maintained training records and materials for use in classes and seminars.
Provided personalized coaching and mentoring to help employees develop their skills.
Collaborated with other departments to ensure training materials and programs were up-to-date.
Coordinated with management to identify areas of improvement and develop strategies to address them.
Maintained a strong knowledge base about the organization and its products and services.

Corporate Trainer resume education example

A corporate trainer typically needs a bachelor's degree in a field related to the industry in which they will be training, such as business, human resources, or psychology. Other qualifications may include certifications such as a Certified Professional in Learning and Performance, Certified Training and Development Professional, or a Certified Professional Coach. Experience in the subject matter in which they will be training is also important. Here is an example of an experience listing suitable for a Corporate Trainer resume:

Master of Science in Corporate Training, University of New York, 2021
Bachelor of Business Administration, University of California, 2018
Certified Professional Trainer, National Training Institute, 2020
Certificate in Online Course Design, Online Learning Academy, 2019

Corporate Trainer Skills for a Resume

It is important to add skills to a Corporate Trainer Resume because it helps employers identify the qualifications and experience you have that are relevant to the position. Skills allow employers to quickly assess your ability to do the job. Examples of skills to include on a Corporate Trainer Resume are instructional design, facilitation, public speaking, curriculum development, classroom management, coaching, training needs analysis, and knowledge of adult learning principles. Soft Skills:

Communication
Organization
Problem Solving
Time Management
Presentation
Facilitation
Project Management
Public Speaking
Curriculum Design
Team Building
Training Delivery
Conflict Resolution

Common Mistakes to Avoid When Writing a Corporate Trainer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Corporate Trainer resume

Highlight any relevant work experience in training or education
Mention any certifications or credentials related to corporate training
Include a list of relevant courses and workshops you have facilitated
Describe your communication and interpersonal skills
Showcase your knowledge of best practices in corporate training
Detail your success in implementing training programs
Mention any awards or recognition you have received
Outline your knowledge of current trends in corporate training

Fitness And Personal Trainer Resume Objective Example

Fitness resume objective.

Fitness and personal trainers are professionals that help individuals reach their fitness and health goals. A well-crafted objective helps to show a trainer’s ability to properly fulfill the position. Considering that many employers focus on the objective and may not fully review the entire resume, it is critical to have a solid objective.

What The Fitness Resume Objective Should Tell Prospective Employers

Fitness and personal trainers perform several different duties, including consulting with clients, developing tailored plans, supervising clients to ensure that they are properly executing the exercises, and more. Many facilities and employers look for trainers to have some sort of certification and experience to show their capabilities. These are all things that should be mentioned in your objective. Being that it is only one sentence long, you must make sure that you keep the information concise and to the point.

Sample Fitness Resume Objectives

Your objective should highlight your skills as well as acknowledge the position and company that you are applying to. The best way to accomplish this is to review the job description that is provided for the position and incorporate the skills that are desired. Below are a few sample fitness and personal trainer resume objectives.

1. Certified personal trainer with X years of experience looking to contribute to a thriving and innovative company such as ABC Company.

2. Client-focused fitness professional certified by the IFPA seeks to join a team that shares a health-driven focus.

3. Dedicated training professional with extensive experience in athletic training desires to secure a fitness trainer position with a leading fitness organization like ABC Company.

4. Experienced coaching professional looking to utilize personal training certification and exceptional client relations skills in a personal training position with a growing, reputable company.

5. Fitness enthusiast with X years of training experience seeking the opportunity to apply strong health and nutrition knowledge, along with excellent customer service and management skills, as a personal trainer with ABC Company.

Skills To Put in a Fitness and Personal Trainer Resume Objective

When you’re writing the objective statement of your fitness and personal trainer resume, don’t just state that your intention is to get a job and then move on to your next section. Include a list of your most relevant skills so you can grab the attention of the hiring manager early on. For this section, focus on your greatest strengths and the required qualifications from the job description. The rest of your skills can go into a dedicated section later on.

You should definitely mention your licenses and certifications here, but don’t forget to include soft skills that show how great you are at working with the public. Emphasize your communication and service abilities along with your technical qualifications.

A few different skills you may want to incorporate into the objective statement of your fitness and personal trainer resume include:

NATA BOC certification
Experience analyzing patient data, including health history, goals, and injuries
Observant and in touch with client needs
Adept at modifying programs to meet client goals and accommodate client limitations
Thorough understanding of principles of nutrition
Experience counseling clients in both fitness and nutrition for overall wellness, weight loss, and strength improvement
Highly customized personal service
Extensive practical knowledge of coaching, group instruction, and mentoring techniques

Head Over to LiveCareer’s Resume Builder for more help with writing a resume objective.

Fitness And Personal Trainer Related Skills

Personal grooming standards
Outstanding interpersonal skills
Outstanding communication and interpersonal skills
Written and interpersonal communication
Interpersonal and written communication
ACSM health and fitness instructor
Personal safety and welfare
Personal training and coaching
Personal fitness training
Personal, casualty and property loss

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Resume Examples
Athletic Trainer Resume Example with Summary & Skills

Athletic Trainer Resume Example with Summary & Skills

Our customers have been hired by:

There are so many components that constitute a great athletic trainer. It’s not just the ability to develop a rehabilitation routine or keep records, but also solid people skills, knowledge of psychology and nutrition, and much more.

When you’re writing your athletic training resume, you need to make sure all those elements are there, working for your benefit. That’s why we’ve compiled a comprehensive guide that includes a good athletic trainer resume example you can tweak and make yours, plus a breakdown of all the necessary steps you should take.

Want to save time and have your resume ready in 5 minutes? Try our resume builder. It’s fast and easy to use. Plus, you’ll get ready-made content to add with one click. See 20+ resume templates and create your resume here .

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Sample resume made with our builder— See more resume examples here .

Athletic Trainer Resume Example

Clifford Lewis

Athletic Trainer

816-736-0036

[email protected]

linkedin.com/in/clifflewis85

Diligent, experienced athletic trainer with a strong focus on injury prevention and minimizing trauma in athletes. Holistic approach to exercise planning that involves nutritional education and long-term health dynamics observation. Expert knowledge of Division I-level challenges. Willing to join the team at University of Florida to help athletes achieve optimum results.

Work Experience

Student Athletic Trainer

Florida Gulf Coast University, Fort Myers, FL

September 2017–August 2022

Key Responsibilities:

Worked closely with 165 Division I athletes, ensuring their top health and performance.
Minimized injuries by 25% through preventative taping.
Identified and treated hidden conditions in 28 athletes, stopping them from escalating into career-threatening illnesses.

Key Achievement:

Introduced personalized dietary plans that improved the well-being of 93% of the athletes (according to surveys and evaluations.)

University of Houston, Houston, TX

August 2012–August 2017

Developed personalized mobility programs for 50 athletes.
Treated over 400 major and minor injuries over the course of 5 years.
Educated over 1,000 students on injury prevention.
Created a rehabilitation routine for the top gymnast at UH, allowing her to continue competing on a professional level.

Master of Athletic Training

September 2010–June 2012

Bachelor of Science in Kinesiology

George Mason University, Fairfax, VA

September 2005–July 2009

Injury treatment & prevention
Rehabilitation
Effective communication
Decision-making
Ethical practice

Certifications

Sports Nutrition Specialist, National Council on Strength and Fitness (NCSF), 2017.
BOC-certified athletic trainer, NATA, 2012.
First Aid, Red Cross, 2009, 2012, 2015, 2018, 2021.
Spanish—Minimum working proficiency
German—Minimum working proficiency

How to Write an Athletic Trainer Resume

To write a strong athletic trainer resume, follow these instructions:

Pick a professional resume template.

A good resume template willprompt the right resume sections and save you time. Besides, you’ll be confident your athletic trainer resume is ATS-compliant .

The best templates for a resume should feature these fields:

Resume header
Resume summary
Work experience
Education section
Professional skills
Additional resume sections that you can customize
Select the right format for your athletic training resume.

A reverse-chronological resume is the traditional resume format . It follows the resume order of the list above. You can consider other formats to shift emphasis to your skills instead of work experience ( functional resume , otherwise called a skills-based resume ) or go with a hybrid format ( combination resume ).

Take care of the formatting.
Left-align, arrange even resume margins and keep the document readable with 1–1.5 line spacing.
Choose a professional resume font , and don’t go below 10–12 pts.
Consider using a two-column resume if you need to fit more information on one page.
Use bold type/italics and headings to break up the document visually.
Create a resume header .

Your resume for an athletic trainer should start with a header containing:

The position you'd like to apply for
Up-to-date contact information
Bring out your top accomplishments.

A professional summary for an athletic trainer resume should briefly describe the relevant experience that makes you a good fit for the position. An entry-level resume calls for a resume objective that explains your motivations and potential value for the employer.

Present your work history.
Scan the job ad for resume keywords and precise requirements.
Target your resume to that data, starting each bullet point with an action verb (refer to the athletic trainer resume sample above).
Include your education on an athletic trainer resume.
Specify the dates, institution, and degree you earned (the final stage of education is usually sufficient, or bachelor’s+master’s degree).
Add 1–2 bullet points containing your academic achievements if you’re writing a new grad resume .
Make a list of athletic trainer skills for a resume.

See below for more information on how to choose skills for an athletic trainer resume.

Add important info to extra sections.

Additional fields on an athletic resume work great for:

Licenses and certifications
Continuing education
Language skills
Hobbies and interests
Give your athletic trainer's resume a final review.
Check if the layout of your resume is coherent and if the document reads well.
Save your resume as a PDF under your name and job title.

You can find more tips in this article: How to Write a Resume (Top Tips)

Pro Tip: Expand on your resume's ideas by writing a good cover letter to make your application more competitive.

Which Are the Best Athletic Training Resume Skills?

It’s a good idea to start with the hard skills that are crucial to your work. However, don’t just list all of your professional skills —focus on what the job description says and tailor your resume to the requirements.

Your job also presupposes interaction with people, dealing with schedules and potentially challenging situations, so add a good mix of relevant soft skills and essential communication skills .

Here are the top 10 skills for an athletic trainer resume:

Physical therapy
Injury treatment and prevention/Taping
Developing exercise and nutrition plans
First aid, CPR
Interpersonal skills
Time management
Strong organizational skills
Attention to detail
Problem-solving skills

Pro Tip: At the beginning of your career? Saturate your athletic trainer resume with transferable skills .

Not Exactly What You Wanted? See These Guides:

Sports Management Resume
Basketball Coach Resume
Personal Trainer Resume
Health Coach Resume
Coaching Resume
Athlete Resume

When making a resume in our builder, drag & drop bullet points, skills, and auto-fill the boring stuff. Spell check? Check . Start building a professional resume template here for free .

When you’re done, Zety’s resume builder will score your resume and our resume checker will tell you exactly how to make it better.

Thanks for reading our article on how to write a resume for an athletic trainer. Do you have any suggestions? Let us know what you think in the comments section.

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It’s Always a Good Time to Rewrite Your Resume

Another action
Something else here

When was the last time you rewrote your resume? Resumes can get out-dated in both their content and style of presentation very quickly. You need to tend to it like it’s a garden: prune judiciously and cultivate the perennials. You never know when life could throw a curveball your way in the form of a sudden job loss or an exciting new job opportunity. Read on as we break down some tips and strategies to optimize your resume.

Less is More

“Brevity is the soul of wit” holds true for resumes too. A very common resume writing mistake is to overstuff it with information. It’s easy to fall prey to the notion that listing your ENTIRE work history will make you look like a more impressive candidate. What actually happens is that the information you want to highlight gets drowned out by everything else. You don’t want to make a prospective employer have to hunt for critical information. Keep things concise and only list job history and qualifications that are either directly relevant to the position you’re seeking or displays that you’ve received training/experience in a skill-set that could be an asset for this role. Don’t list a barista job you had in high school unless it actually relates to the position you wish to seek.

“You can, however, include transferable skills gained from previous positions,” said Gina Pinch , Rio Salado Faculty Chair for Business, Management, and Public Administration. “For example, maybe a high school job taught you communication or technology skills.”

In terms of page count, don’texceed two pages . For an entry-level position, a one-page resume that gets to the point can make a good first impression. If you’re looking to move into a new field or you’re applying for a more advanced position, an additional page can give room to share more of your skills and background. If your resume is going to be more than one page, make sure that the most important information is on the first page. There’s always the possibility that employers won’t read the second page, so the second page should be reserved for “optional but good to know” information. Save the essential “this is why you should hire me” pieces for the front page.

Unlock Opportunity With Keywords

Before you submit your resume to an employer, look at the job description carefully. The language used to describe the position could contain keywords that will make your resume standout. If there’s a skill mentioned in the listing and you have it, make sure to include it in your resume. Check the requirements/qualifications section to see if are pieces you have not listed on your resume. Adding these keywords can make a big difference. For starters, it shows that you took the time to read the description (you’d be surprised how many people fail this crucial step). The other reason is that many companies use applicant tracking software (ATS) to filter out resumes that haven’t been optimized with the right keywords. Taking the time to revise your resume so it’s tailored to appeal specifically to the company you’re applying to will increase your chances of a human reading it.

“Also, be sure to proofread your resume carefully,” Pinch said. “You want to present your best self.”

Keep it Clean

Presentation is important in all walks of professional life. A resume that uses wacky fonts , is riddled with typos and spelling errors, and is structured poorly won’t make it to the finish line. Take the time to polish your resume so that it looks clean and appealing. Stick to standard fonts like Arial, Calibri, Georgia, Helvetica or Times New Roman. A font that’s too elaborate or abstracted in its design could actually make it harder for an ATS to read your resume . This is also why you should avoid using graphics in resumes as those can also confuse an ATS and potentially trigger an auto-rejection.

Going back to the earlier point on brevity: too much text can be a huge turn-off for hiring managers. Big blocks of text can be intimidating. Make sure you leave some empty space on the page. Use bullet points and numbered lists, utilize headers like H2’s to create subsections, and/or insert horizontal lines to break up the page and create a schematic that’s easy to follow.

Highlight Your Special Skills

Work history and job training/professional development are the most important elementsto convey on a resume, but don’t forget to include other details like soft skills , professional associations , volunteer experience, or technical certifications. These extra bits of information could be the difference makers that set you apart from other candidates. The golden rule in this case is to ask yourself what kind of story you want to tell an employer- what kind of self-portrait are you trying to paint- and then only utilizing the elements of your personal and professional history that are necessary to tell that story. If you want to emphasize your public speaking skills by mentioning your theater background or those years spent in Toastmasters, put that in there. Maybe your passion for playing music reflects your ability to collaborate with others.

Remember: only include what helps you. Never put down anything that would confuse an employer or make them ask “why are they telling me this?” You don’t need to pad out your resume with extraneous information: you only have a limited amount of space to tell your story, so use that space wisely.

Should I Use A.I. to Write My Resume?

Many people are using A.I. tools to write and revise their resumes. These tools have pro’s and con’s to them. One advantage to using A.I. for creating resumes is that it can generate templates and outlines for you to work with very quickly. If you’re someone who has trouble with layouts or structuring your writing, this could take a lot of the frustration out of the process. A.I. tools can also be used to scan your resume and the job description you’re applying to for keywords. A keyword search like that can be a fast and efficient way of narrowing your focus so you know what to add to your resume.

The downside to A.I. tools is that the text generated is very dry and characterless. While a resume isn’t exactly a thrill-ride to read, there may be places within it to convey some passion, some spark of personality (particularly in the mission/objective section). If it reads like dull, uninspired language to you, it’s going to read exactly that way (or worse!) to a hiring manager. The other big issue with A.I. is that it could generate false information about you. You have to edit it very carefully to ensure everything is accurate. Remember that an A.I. lacks the ability to judge or understand degrees of relevance in what it is “writing”: it doesn’t understand what is more important to highlight.

Article by Austin Brietta

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COMMENTS

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A good objective for a Trainer resume should provide evidence of your qualifications, experience, and dedication to the profession. It should also highlight any relevant skills and achievements that demonstrate your expertise as a Trainer. Demonstrate knowledge of teaching strategies, lesson planning, and professional development ...
How To Write a Personal Trainer Resume Objective (With Examples)
Here are some steps to help you write your own personal trainer resume objective: 1. Review the job description. Refer to the job title and job requirements to find similarities between your background and the skills needed for the position so you can highlight these points in your objective. Tailoring your objective specific to the personal ...
Corporate Trainer Objectives
You can also show a personal touch by using the company name specifically. Study these sample resume objectives: 1. Seeking Corporate Trainer position with ABC Company utilizing training, professional communication, and analysis skills to foster administration, managerial, leadership, or cooperation abilities. 2.
Training And Development Resume Objective
Some of the very best training and development skills for your resume objective include: Strong management abilities over time and administrative tasks. Actively listens to completely understand trainees and intentional speaker for instructions. Strong communicator, whether speaking professionally or interpersonally.
Trainer Resume Samples
Trainer Resume Examples & Samples. Possession of a High School Degree, GED or other equivalent education; Associates degree preferred. Two (2) years' experience in training and/or customer call center experience. Demonstrated knowledge of adult learning techniques and best practices in training delivery.
25 Training and Development Manager Resume Objectives
25 Training and Development Manager Resume Objectives. When applying for a training and development manager position, your resume objective is the first opportunity on your resume to show your value to a potential employer. Writing a compelling resume objective can help you make a positive impression with the hiring professional managing search.
Corporate Trainer Resume Example for 2024 (Skills & Templates)
Sample Corporate Trainer Resume for Inspiration. . Personal Details: Name: Jane Doe Phone: 555-555-5555 Email: [email protected] Location: Anytown, USA. Summary: Jane Doe is an experienced Corporate Trainer who has worked with hundreds of professionals to help them reach their professional goals.
Personal Trainer Resume Example (+ 4 Writing Tips)
An objective like the one above just isn't going to cut it. Instead, personal trainers need to bulk up their introductions to include details on their skills, relevant experience, and accomplishments. Here's an example of a strong personal trainer resume objective: Personal Trainer with 9 years of health and wellness experience across ...
Fitness And Personal Trainer Resume Objective
The best way to accomplish this is to review the job description that is provided for the position and incorporate the skills that are desired. Below are a few sample fitness and personal trainer resume objectives. 1. Certified personal trainer with X years of experience looking to contribute to a thriving and innovative company such as ABC ...
Athletic Trainer Resume Example with Summary & Skills
Your job also presupposes interaction with people, dealing with schedules and potentially challenging situations, so add a good mix of relevant soft skills and essential communication skills. Here are the top 10 skills for an athletic trainer resume: Physical therapy. Rehabilitation.
It's Always A Good Time To Rewrite Your Resume
A resume that uses wacky fonts, is riddled with typos and spelling errors, and is structured poorly won't make it to the finish line. Take the time to polish your resume so that it looks clean and appealing. Stick to standard fonts like Arial, Calibri, Georgia, Helvetica or Times New Roman. A font that's too elaborate or abstracted in its ...