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IELTS Listening Practice Test 62 with Answers

Zuhana

Updated On Feb 19, 2024

essay writing skills listening answers

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IELTS Listening Practice Test 62 with Answers

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In the IELTS Listening Test, you will encounter a series of questions based on a short audio recording on a particular topic. To attempt the Listening test, you have to practice discerning the important information being relayed in the audio format and using it to answer the test questions. By practicing with sample questions, you can ensure a good score on this Module of the IELTS.

Here is a sample Listening test to get you started.

If you’re taking the listening test, you should be aware of concepts such as signposting and techniques such as distraction. Take one of our IELTS listening practice tests and learn how to follow the audio using these techniques.

In the Listening Test 62, you will hear 4 audio recordings and answer questions 1-40 based on them. Each recording shall be played only once.

Section 1 is a woman asking a shop assistant about DVD players.

Section 2 is a salesman giving information to house owners about an alarm system.

Section 3 is a conversation between a student and his tutor asking for advice about essay writing.

Section 4 is a tutor giving some Business students instructions about a finance project.

Audio Transcription

Download Audio Transcription

Questions 1-10

Questions 1-4.

Complete the form below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

DVD Customer Profile

Occupation: Student

1 What is the maximum you want to spend on a DVD player?_____________

2 How often do you watch DVDs? ____________

3 What type of films do you enjoy? ___________

4 What other DVDs (non-film) do you watch?___________

Questions 5-10

Complete the table below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

[do_widget id=custom_html-36]

Questions 11-20

Complete the sentences below .

Write NO MORE THAN THREE WORDS for each answer.

11 A quarter of break-ins are through the ____________________

12 The _______________of the house should also be protected.

13 You should warn burglars your house is alarmed by putting a________________in the window

The alarms:

14 The alarms show a constant ___________

15 The alarms can be set off by a______________

16 The alarms are connected to the______________

Installation:

17 The alarms are usually installed in _____________

18 The security code should be kept_______________

19 The alarms can be installed__________________ at an additional cost.

20 Customers can pay___________________for their alarm system.

Also check :

  • IELTS Listening Answer Sheet
  • IELTS listening recent actual test
  • IELTS Listening preparation tips
  • IELTS Listening Vocabulary
  • How to Improve IELTS Listening Section 3 and 4?
  • What is Signposting?

[do_widget id=custom_html-47]

Questions 21-30

Questions 21-27.

Complete the summary below .

Write ONE WORD ONLY for each answer.

Essay Writing

Essay writing is simply the process of 21 _____________ information and presenting your 22 ___________ You will need to use skills of analysis, 23 ___________and expression. The more essays you write, the more you will develop these skills. The key to producing a good essay is in the 24 ________. Allow plenty of time to work out what you need to do. You will find several books in the library to help you with the particular 25 __________of academic writing. When you have completed your essay you must remember to 26 _____________ it carefully and take out anything irrelevant. Also, once you have received your mark, you should check your essay through as, by doing this, you can 27 _____________ from it.

Questions 28-30

Choose THREE letters A-G . Write answers next to 28-30 on your answer sheet.

Which THREE pieces of advice does the tutor give the student?

A break the question down into smaller questions

B check the vocabulary in the question

C limit how much you read

D make sure you have good notes

E use only a few quotations

F ask a friend to read your essay

G try to be objective

Questions 31-40

Questions 31-36.

Complete the flow chart below .

Write  ONE WORD ONLY  for each answer.

ielts-listening-practice-test-62

Questions 37-40

Answer the questions below .

37 How many main trading partners does the UK have?

38 Which sector does the tutor want students to study?

39 What does the tutor want students to look at changes in?

40 When does the tutor want the project completed by?

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Zuhana

Nafia Zuhana is an experienced content writer and IELTS Trainer. Currently, she is guiding students who are appearing for IELTS General and Academic exams through ieltsmaterial.com. With an 8.5 score herself, she trains and provides test takers with strategies, tips, and nuances on how to crack the IELTS Exam. She holds a degree in Master of Arts – Creative Writing, Oxford Brookes University, UK. She has worked with The Hindu for over a year as an English language trainer.

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Free IELTS Listening Practice Test

We have prepared a full IELTS Listening practice test (same as the real exam) with an audio player, answers and audio transcript that you can take for free to test your listening skills.

Use the following steps to complete your IELTS Listening test:

  • Grab a pencil and paper
  • Start the audio player (tracks play automatically)
  • Complete the test within 40 minutes (30 minutes for listening and 10 minutes for transferring your answers to your answer sheet)
  • Check your answers and find out your listening score (see the listening test answers and listening score at the end of the page)

IELTS listening practice test, woman listening with headset

You may also want to see:

  • IELTS Listening Test Format, Tips & Preparation Advice

While you practice, we recommend that you do that under the exam conditions, strictly following the rules.

Note! The following IELTS Listening practice test has been provided by IELTS.org and extracted from public pdf files.

IELTS Listening Practice Test

Questions 1–4

Complete the table below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

City Bank Customer Service Log

Customer's Term Deposit details:

Current Term Deposit interest rates:

4 Term Deposits

Minimum deposit: $20,000

Questions 5–10

Questions 11–15

Choose the correct letter, A, B or C.

11 The September Celebration day is held 

A five times a year to honour the city

B on the park’s important birthday

C to remember the history of the park

12 The park was first built in 

C the 1990s

13 The park still uses 

A a children’s play area

B a petting zoo

C two of the early rides

14 The Hurricane roller-coaster is 

A tall and made of wood

B designed for smaller children

C very fast and exciting

15 The rides with a height limit are coded 

Questions 16–20

Complete the notes below.

Write NO MORE THAN TWO WORDS for each answer.

Food options:

  • Italian, Chinese, etc. at the Food Court
  • hamburgers, sandwiches, etc. at 16

Special events:

  • Starts at noon
  • Run by final year high school students
  • At the amphitheatre
  • Starts at 7:00

Safety and Security:

  • Ten 19 centres in the park
  • Children ask any staff member for help
  • Ask security team at the 20

Questions 21–24

Complete the flowchart below.

Session outline:

Project topic: design a water treatment system

Tutorial structure:

Step 1: go over 21

Step 2: think about research 22

  • search online databases using good search terms
  • consider the kind of research, e.g. 23 from other projects

Step 3: develop an 24

Questions 25–27

Complete the summary below.

Write NO MORE THAN ONE WORD for each answer.

Project description:

You need to design a grey-water treatment system to reduce the pressure on the water 25 in a Cameroon village. Grey-water is wastewater from household 26 . The system needs to treat this water to remove bacteria, and recycle it to use for purposes such as watering plants, flushing toilets and doing 27 .

Questions 28–30

Research tips

General internet searches:

Avoid websites where 28 try to sell their products.

Engineering library:

Use key words when searching the catalogue e.g. grey-water treatment systems / 29 use

EWB website

Check examples from the 30 last year.

Questions 31–34

Origins of the Caveman Diet

There are many popular fad diets nowadays. They all promise good health if you stick to the 31 . The Caveman diet is a popular example. This diet includes foods such as lean meat and fish that our forebears ate before we developed 32 . We need to find out what our ancestors did eat, so researchers are studying some existing hunter-gatherer tribes. These tribes typically like to eat meat but they can’t always get it, even though they are skilled with their weapons, e.g. 33 and . So, instead, they eat foods that their wives gather. They get only about a 34 of their energy from meat.

Questions 35–36

35 Research evidence suggests that 

A the tribesmen’s traditional diet is unhealthy

B our bodies can digest only certain foods

C we can adapt to a range of diets.

36 Thai people have difficulty digesting milk because 

A they have too much lactase in their bodies

B in the past they didn’t farm cows

C their saliva lacks certain enzymes.

Questions 37–40

Variation in global diets:

  • Inuit – most calories from 37 foods, e.g. seal meat
  • Jains – vegetarian, but milk is permitted
  • Others – fish, insects

Implications for the caveman diet:

  • Cavemen did not all eat the same diet
  • Diets come from complicated cultural 38

Problems with Caveman diet:

  • Costs a lot of money for lean meat and 39
  • Too much red meat may be unhealthy
  • Reliance on meat is bad for the 40

Listening Answer Key

  • Monthly Interest / monthly interest
  • income bracket
  • 120,000 / 120000
  • food stands
  • Main Street / St. / main street / st.
  • first-aid / first aid / First Aid
  • guard stations
  • task instructions
  • case studies
  • action plan
  • manufacturers
  • residential
  • competition
  • agriculture
  • bows, arrows [in either order]
  • third / 3rd
  • high fat / high-fat
  • (dietary) practices
  • environment

IELTS Listening Score

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Whether you have any questions, want to leave feedback or discuss cooperation possibilities, do not hesitate to contact us. We are here to help and will answer as soon as possible. In the meantime, discover our site and let it help you smooth your IELTS journey and make your studies more efficient.

You will find useful information on all the four IELTS test components:

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essay writing skills listening answers

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Listening Practice Test 17

ielts listening recent tests

Questions 1-5

Complete the form below.

Write NO MORE THAN ONE WORD OR A NUMBER for each answer.

Oakham Surgery New Patient Form

Questions 6-10.

Circle the correct letters A , B , or C .

6   When is Mike’s wife’s first appointment?

A    Friday 21st at 2.00pm.

B    Friday 21st at 2.30pm.

C    Friday 21st at 3.30pm.

7    What is the surgery’s phone number?

A    7253 9819

B   7253 9829

C    7523 9829

8   What is the name of the girl with whom Mike is speaking at the surgery?

A    Rachel

B    Elizabeth

C    Angela

9    What’s the night doctor’s mobile number?

A    0506 759 3856

B    0506 759 3857

C    0506 758 3856

10    Which of the following does the surgery NOT make a charge for?

A    Travel vaccinations

B   Consultations

C    Insurance reports

Questions 11-16

Complete the notes below.

Write NO MORE THAN THREE WORDS OR A NUMBER for each answer.

Notes on Library

Questions 17-20.

Label the library layout below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Questions 21-24

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

21    When will Simon begin writing his essay?

22    According to Simon, what kind of problems did Jaguar have in the 1970s and 80s?

23    What is the word limit for the essay?

24    What is the preferable method for handing in the essay?

Questions 25-27

Complete the sentences below.

Write NO MORE THAN THREE WORDS for each answer.

Jennifer wants to write about how 25 …………… are used by supermarkets.

Jennifer found some publications in the library 26 …………… to help her analysis.

The tutor warned Jennifer about 27 …………… in her work.

Questions 28-30

Complete the tutor’s summary notes on Melanie below.

Notes on Student Essays

Student Melanie needs an 28 …………… as she has been unwell with the flu. She will get a 29 …………… from the doctor. She’s going to write about 30 …………… in the UK and their effect on housing trends. She should be on track with the essay by the end of the weekend.

Questions 31-33

Choose the correct letters,  A , B or C .

31    The Pacific is more prone to tsunami because…

A    it has many faults.

B    its faults undergo subduction.

C    its tectonic plates are bigger than elsewhere.

32    The biggest tsunami are usually created by…

A    undersea volcanic eruptions.

B   undersea earthquakes.

C    undersea landslides.

33   Tsunami are difficult to detect in deep water because of…

A   their wavelength.

B   their high speed.

C    their wave rate.

Questions 34-35

List the two ways which the National Oceanic and Atmospheric Administration has set up to detect tsunami.

34    ……………

35    ……………

Questions 36-40

Listening test 16, listening test 18, answer listening practice test 17.

3 highfield

4 NH871812C

11 5 pound fee

12 university card

14 Friday(s)

17 (the) computers

18 non-lending (section)

20 Basement

21 Tomorrow

22 Reliability

23 4000 (words)

24 e-mail attachment

25 market surveys

26 stack system

27 plagiarism/ using their conclusions

28 extension

29 (Doctor’s) certificate

30 mortgage interest rates

34 seismic detection system

35 Buoys (at sea)

36 Offshore landslide

37 no wave/ zero feet

38 Submarine earthquake

39 26,000 (people)

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essay writing skills listening answers

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Radio Writing IELTS Listening Test with Answers

Radio writing  ielts listening test with answers.

Questions 31-33 Complete the sentences below. Write NO MORE THAN ONE WORD for each answer,

RADIO WRITING

You may have to ignore some of the ordinary 31__________ of writing. Written words do not indicate things like emphasis, the 32__________ Of reading or where to pause. A script needs to sound like a 33__________

Questions 34-40 Complete the notes below. Write NO MORE THAN THREE WORDS for each answer.

Know who you are talking to

Imagine a typical listener: e.g. imagine telling your 34__________ about a film.

Create an informal tone: e.g. use words like 35__________ Work out what you are going to say

Remember: listeners cannot ask questions you cannot 36__________ ideas

Make your script logical: 37__________ the information. Use concrete images e.g. compare the size of a field to a 38__________ Use the 39__________ to get attention. Check the script by 40__________

Neutrinos Sudbury Installation IELTS Listening Answers

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33 conversation

34 grandmother

35 us and we

37 space (out)

38 football pitch

39 first sentence

40 reading (it) aloud

Radio Writing IELTS Listening Transcript

You will hear part of a lecture about writing for radio.

Lecturer We’re going to move on today to look at some of the key principles of writing for radio.

Of course the main thing that you have to remember is that a radio script is not written to be read, but to be spoken and heard. Now putting this into practice is more difficult than it seems because writing as we speak involves abandoning many of the normal  ‘rules’   (Q31)  of writing that have been taught to us from an early age. This is because we need to concentrate on how the piece sounds. Written words convey information, but they don’t convey the full meaning of what you want to say… they don’t tell you what to emphasise, what  speed   (Q32)  something should be read at, or where the pauses should come, so these have to be indicated in a script.

Whatever is said on radio – whether it’s a link to a magazine programme, a film review, or even a voice piece in the news – needs to sound as if it is coming from the mind of the speaker – almost like part of a  conversation   (Q33) – rather than something that is being read. ieltsxpress.com

Before you begin to write, it’s a good idea to know who you’re talking to, to visualise a typical member of the radio station’s audience. If you’re writing a film review for a local audience, for example, think about how you would tell your  grandmother   (Q34)  about the film, or if you’re reviewing a pop concert, think about how you would tell your friend about the band.

The words have much more impact if each person feels they are being spoken to directly. So your tone needs to be informal – rather than using impersonal words like ‘listeners’ or ‘the audience’, you can make it more informal… include them in what you’re saying by referring to  ‘us’ and ‘we’ .  (Q35)

Once you know who you’re talking to, the next thing is to work out what you’re going to say. Don’t forget that the person listening to you has no opportunity to ask questions, and in the same way, you can’t  repeat   (Q36) what you’ve just said. For these reasons it’s important that your script is logical and progresses smoothly. ielts x press

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Too many facts too close together will cause confusion, so  space   (Q37)  them out evenly. The best scripts allow listeners to visualise what you’re describing. For example, instead of giving the physical dimensions of a field, describe it as being the size of, say, a  football pitch   (Q38) : if you’re talking about a tall building, relate it to – perhaps – a ten-storey block of flats.

Now, all scripts need something that will grab the attention of the listener. You need something that will make them say, ‘Hey, I want to stop and listen to this.’ So the  first sentence   (Q39)  has to do this for you … it needs to be intriguing, interesting – and then it needs to be backed up by a second sentence that explains what you’re talking about. The last sentence should also give your listeners food for thought and can be in the form of a question, or a statement that sums up the item.

After you’ve finished your script you need to polish it up and the most effective method of doing this is by  reading it aloud   (Q40) . This also helps you to avoid tongue twisters or words that you might find awkward to pronounce.

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Are you sure you want to submit, please select answer, your test has been saved draft, this test has been done, questions 1-4 listen from here.

Complete the form below.

Write NO MORE THAN TWO WORDS OR A NUMBER for each answer.

Questions 5-10 Listen from here

Complete the table below.

Write NO MORE THAN TWO WORDS AND/OR A NUMBER for each answer.

Questions 11-20 Listen from here

Complete the sentences below.

Write NO MORE THAN THREE WORDS for each answer.

Questions 21-27 Listen from here

Complete the summary below.

Write ONE WORD ONLY for each answer.

Questions 28-30 Listen from here

Choose THREE letters A-G.

Which THREE pieces of advice does the tutor give the student?

Questions 31-36 Listen from here

Complete the flow chart below.

Questions 37-40 Listen from here

Answer the questions below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer.

How many main trading partners of the UK does the tutor want her students to focus on?

Which sector does the tutor want students to study?

What changing things does the tutor want students to look at?

When does the tutor want the project completed by?

essay writing skills listening answers

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Essay on Listening Skills

Students are often asked to write an essay on Listening Skills in their schools and colleges. And if you’re also looking for the same, we have created 100-word, 250-word, and 500-word essays on the topic.

Let’s take a look…

100 Words Essay on Listening Skills

Importance of listening skills.

Listening skills are vital in all aspects of life. They help us understand others, learn new things, and build strong relationships.

Types of Listening

There are different types of listening: active, passive, and empathetic. Each type is useful in different situations.

Improving Listening Skills

To improve your listening skills, pay attention, avoid distractions, and show empathy. Practice also plays a key role in enhancing these skills.

Benefits of Good Listening

Good listeners are successful in personal and professional life. They can solve problems, make better decisions, and foster positive connections.

250 Words Essay on Listening Skills

Introduction.

Listening skills are an integral part of effective communication that often goes unappreciated despite their significant role in our personal and professional lives. They involve not just hearing the words spoken, but also comprehending and interpreting them to understand the underlying message.

The Importance of Listening Skills

In an academic setting, students with good listening skills tend to excel as they can understand and retain information more effectively. In professional environments, these skills help in building strong relationships, solving problems, and making informed decisions. They are crucial in team collaboration, as they foster understanding and mutual respect among team members.

Improving listening skills requires conscious effort. It begins with giving undivided attention to the speaker, avoiding distractions, and being genuinely interested in the conversation. It also involves practicing patience, not interrupting the speaker, and providing feedback to ensure understanding.

Active Listening

Active listening is a step further. It involves showing empathy, asking relevant questions, and paraphrasing to confirm comprehension. This not only enhances understanding but also makes the speaker feel valued and heard, strengthening the relationship.

In conclusion, listening skills are an essential part of effective communication. They play a crucial role in academic achievement, professional success, and personal relationships. By practicing active listening, we can enhance these skills and improve our interactions with others.

500 Words Essay on Listening Skills

Listening is an integral part of communication, a skill often overlooked in our fast-paced, technology-driven world. It is more than just hearing the words spoken by another person; it involves understanding and interpreting these words in a meaningful way.

Listening skills are crucial for effective communication and are a fundamental requirement in many professional environments. They can enhance our relationships, improve our understanding of the world, and foster effective problem-solving and decision-making. By actively listening, we can better comprehend others’ perspectives, ideas, and emotions, leading to more empathetic, meaningful interactions.

The Art of Active Listening

Active listening is a more involved form of listening where the listener not only hears the words but also understands and interprets them. It involves giving feedback, such as nodding or paraphrasing, to show understanding. This kind of listening also requires one to avoid distractions, maintain eye contact, and show empathy towards the speaker. Active listening can lead to better understanding, improved relationships, and more effective communication.

Barriers to Effective Listening

Several barriers can hinder effective listening. These include physical distractions, such as noise or discomfort, and psychological distractions, like preconceived notions or emotional bias. Additionally, cultural differences can also pose a challenge, as they can lead to misunderstanding or misinterpretation of the speaker’s words. Overcoming these barriers requires conscious effort and practice.

Improving listening skills is a continuous process that involves practicing active listening, being aware of and overcoming barriers, and developing empathy. Here are a few strategies:

1. Practice mindfulness: Mindfulness helps us focus on the present moment, making it easier to concentrate on the speaker’s words without being distracted. 2. Provide feedback: Giving feedback, such as nodding or paraphrasing, can show the speaker that you are actively engaged in the conversation. 3. Ask questions: Asking questions not only shows your interest but also helps to clarify any misunderstandings. 4. Respect cultural differences: Understanding and respecting cultural differences can help avoid misinterpretation and foster better communication.

In conclusion, listening skills are a vital part of effective communication. They require active engagement, understanding, and empathy. By practicing active listening and overcoming the barriers to effective listening, we can improve our communication skills, enhance our relationships, and better understand the world around us. Indeed, the art of listening is a skill that, when mastered, can open a world of possibilities and deeper connections.

That’s it! I hope the essay helped you.

If you’re looking for more, here are essays on other interesting topics:

  • Essay on Interview Skills
  • Essay on Interpersonal Skills
  • Essay on Importance of Soft Skills

Apart from these, you can look at all the essays by clicking here .

Happy studying!

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Life skills essay.

Look at the essay about life skills and do the exercises to improve your writing skills.

Instructions

Do the preparation exercise first. Then read the text and do the other exercises.

Preparation

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Check your writing: multiple choice

Check your writing: reordering, check your writing: gap fill typing, worksheets and downloads.

What do you think are the most useful things to learn at school? Does school prepare you well enough for the real world?

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Active Listening: The Role in Communication Essay

Active listening builds trust and strong relationships, active listening can help you to resolve conflict, active listening prevents you from missing important information, active listening enables you to identify or anticipate problems, active listening helps you to build more knowledge, active listening empowers you as a leader, active communication real-life scenario.

In this regard, active listening can be used as a tool to improve the quality of relationships among team members. For example, a leader that is characterized by the ability to pay attention to employees’ concerns is generally perceived as a more reliable person (Hoppe 13). Therefore, an individual can benefit from this skill when meeting new people or improving relationships with current partners and team members.

For example, a leader with strong active listening skills can benefit from this ability by using it to get feedback about a service or product and learn new information from the client’s feedback. This approach emphasizes focusing on another person’s perspective and aiming to understand it better. As a result of reflective thinking, one can specify what exactly should be changed to resolve the conflict and satisfy customers’ needs.

For instance, when a person practices active listening, they make sure to confirm if their understanding of the situation is correct by paraphrasing what was said and asking confirmation questions. In doing so, an individual can often get additional explanations from the speaker, which is helpful in getting a comprehensive view of the problem and grasping different aspects of the information better.

For example, a person with well-developed active listening skills is usually good at critical thinking and analysis. These qualities are crucial when trying to determine or anticipate a problem or risk. As a result of thoughtful reflection and active listening, one can easily notice different details that prove critical to the underlying issue.

In this regard, a relevant example is a leader with developed active listening skills, whose ability helps them collect and use valuable data regarding a particular business project. For instance, by actively listening to different people involved in the project, the leader can discover new information, gain insights, and eventually identify an efficient business strategy.

For example, an individual that is confident in their abilities tends to be more successful in various aspects of their work. Active listening can provide a person with important knowledge and insight, which in turn can inspire them as a leader.

To conclude, active listening is an essential skill focused on understanding the perspective of the person involved in the conversation. This ability does not imply merely hearing what the speaker says and offering feedback. The active listening skill involves listening to the person and making an effort to understand their message by reflecting on their words. In this regard, the listener demonstrates their concern about the situation by focusing on what is happening around them rather than themselves. Such an ability allows individuals to empathize with other people’s emotions, feelings, and behaviors. Furthermore, active listening provides such benefits as trustful and strong relationships, more effective conflict resolution, and improved understanding of the information. This essential skill can be helpful in determining and predicting problems, accumulating knowledge, and being a confident leader. Overall, active listening is crucial in a business setting as well as in other scenarios.

Waiter: Good evening, I will be your waiter tonight. Can I start you off with a drink?

Customer: Yeah, I’ll have some water, please.

Waiter: Still or sparkling?

Customer: Still.

Waiter: Sure, I will be right back with that.

Waiter: Here is your water. Are you ready to order your food?

Customer: Yes, I am. I will get a beef burger. On the burger, I will have no tomatoes and onions, please.

Waiter: Just to make sure I got it right, a beef burger, no tomatoes and onions?

Customer: You got it.

Waiter: Alright, would you like fries or a baked potato with your burger?

Customer: Fries, please.

Waiter: Sure, I will be back with your order in a few minutes.

A few moments later…

Waiter: Okay, here is your burger with no tomatoes and onions and fries. Enjoy your meal.

Waiter: Just to make sure, is everything alright? Would you like anything else?

Customer: Umm, actually, my burger is not so good. The sauce you guys put on here is terribly spicy, and my burger is overcooked.

Waiter: I am so sorry to hear that. You said the sauce was too spicy, and your burger was overcooked?

Customer: Yes, that’s right.

Waiter: I will write that down and let the chief know. We are really sorry that you were not satisfied with your food. Can I offer you a new meal on the house?

Customer: I just want to say I am disappointed that you guys would serve such a bad meal. It has ruined my entire evening. I am not even sure if I want to take you up on your offer for a new meal. Sighs…

Waiter: Again, sir, I am truly sorry, you must feel so frustrated about this incident, so the least we can do is make you a new meal on the house. I know this isn’t an excuse, but the chief is new to the job, and this is the first meal he has messed up, so he will be truly sorry about serving an overcooked meal.

Customer: You said the chief is new?

Waiter: Yes, although like I said it is no excuse.

Customer: You know I apologize I may have overreacted a little, I will take you up on your offer about that new meal as everyone deserves a second chance.

Waiter: Please don’t apologize, you did nothing wrong. Would you like another burger or do you need a couple minutes to choose something else from the menu?

Customer: I’ll just have another burger.

Waiter: Sure. Once again, no onions, tomatoes, or sauce on your burger, is that right?

Customer: That is correct.

A few moments later…

Waiter: Okay, so here is your new burger. Again, apologies for the first meal. I hope you will enjoy this one.

Customer: Like I said, everyone deserves a second chance, and this bite will determine if that is true.

Waiter: We appreciate your decision to give us a second chance.

Waiter: So, how is everything?

Customer: Fantastic, you can tell the chief that this is the best burger I have ever tasted. Thank you very much, it was worth accepting your offer.

Waiter: I am glad to hear that. Enjoy the rest of your meal!

Hoppe, Michael H. Active Listening: Improve Your Ability to Listen and Lead . Center for Creative Leadership, 2018.

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IvyPanda. (2024, April 27). Active Listening: The Role in Communication. https://ivypanda.com/essays/active-listening-the-role-in-communication/

"Active Listening: The Role in Communication." IvyPanda , 27 Apr. 2024, ivypanda.com/essays/active-listening-the-role-in-communication/.

IvyPanda . (2024) 'Active Listening: The Role in Communication'. 27 April.

IvyPanda . 2024. "Active Listening: The Role in Communication." April 27, 2024. https://ivypanda.com/essays/active-listening-the-role-in-communication/.

1. IvyPanda . "Active Listening: The Role in Communication." April 27, 2024. https://ivypanda.com/essays/active-listening-the-role-in-communication/.

Bibliography

IvyPanda . "Active Listening: The Role in Communication." April 27, 2024. https://ivypanda.com/essays/active-listening-the-role-in-communication/.

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