resume objective statement for customer service

How to Write a Customer Service Resume Objective with Examples

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Why is a strong customer service resume objective important?

How to write a customer service resume objective, examples of well-written resume objectives for customer service, examples of customer service resume objectives that are not well-written.

Customer service jobs can be competitive, and dozens of people may send in applications for the same position. A strong resume objective that shows an employer how useful you can be to the company can help you distinguish yourself from applicants who are responding to the same customer service position.

Generally, you should include your relevant qualifications, skills, experience and most notable past successes in your resume objective. Be sure to condense all the relevant information into an attention-grabbing statement. A good customer service objective should be no more than two or three sentences. This way, the employer can quickly and easily see how you’re qualified for the job.

You can create your resume objective for a customer service position by following these steps:

1. First, consider your qualifications 

Take inventory of your prior experience, skills, qualifications and expertise, and include the most impressive accomplishments in your objective.

2. Second, use numbers to showcase your past achievements  

Include quantifiable data and metrics that demonstrate the impact you had in past positions, such as the number of new accounts you opened, the volume of business you generated or the customer retention rate you helped your previous company achieve.

3. Next, highlight relevant skills 

Indicate desirable skills or qualifications that show your usefulness to the company. Choose relevant skills such as communication, teamwork and time management.

4. Lastly, explain your experience  

It can help to state how many years of work experience you have in customer service, especially if you’re looking for a leadership position.

Here are some examples of effective resume summaries that you can use as a guideline when writing your own:

‘Secure a job as a customer service representative with Seven Seas Company, which will enable me to use my communication skills and interpersonal skills to serve customers. Good problem solver, able to multitask and consistently finishes projects before their deadlines.’

‘Obtain a job as a customer representative where I can use my exceptional interpersonal and communication skills to resolve customer issues and foster a positive relationship between the customers and the company.’

‘Diligent and personable customer service representative seeking a position in which my communication skills combined with my problem-solving skills can be useful in serving customers. Capable of handling multiple tasks in a fast-paced environment. Able to keep customers happy and smiling while resolving their issues in the shortest time possible.’

‘Experienced customer care professional with three years of experience in the telecommunications industry. Now seeking a challenging but rewarding role in a position where I can use my interpersonal skills to provide the highest level of support to customers of DataSecure, LLC.’

‘Seeking a customer service position with NextGen Corporation to use my excellent customer service experience and people-oriented skills to enhance customer loyalty and deepen client relationships.’

Example 6 

‘Customer service representative with five years’ experience providing excellent services to customers in a dynamic work environment. Solid communication skills, good interpersonal skills and fast in resolving customer complaints with excellent problem-solving skills.’

‘Confident and energetic customer service representative passionate about serving customers. Thrives in a challenging and fast-paced environment. Able to interact freely with customers and resolve issues quickly. Now looking for a rewarding position where I can serve customers and increase customer retention.’

‘Self-driven customer service professional with over 10 years of experience working in a dynamic call center. Strong verbal and written communication skills. Passionate about building lasting relationships with customers.’

‘Experienced customer service coordinator with strong leadership skills. Able to design, implement and maintain cost-effective shift schedules for Telkom’s call center of more than 200 customer representatives. Efficient in managing and tracking client’s attendance records. Results-oriented professional who’s able to ensure customer representatives deliver an outstanding experience.’

‘Detail-oriented professional with over four years of experience in a busy customer-service environment. Proven ability to handle customer issues quickly and discreetly while nurturing positive relationships and increasing customer retention rates by 54%. Seeking to leverage these skills as a reliable customer service representative.’

Example 11 

‘Customer service representative with three years of experience in a busy IT help desk. Holds a bachelor’s degree in IT. Seeking to use my diagnostic skills and troubleshooting skills to help customers resolve a range of computer and networking problems.’

‘Seeking a customer service representative position where I can use my experience and communication skills to handle customer complaints and queries and deepen the relationship with customers.’

Example 13 

‘Qualified customer service professional with over 14 years of experience in customer care roles, including sales, tech support and customer care. Good listener, astute problem solver and confident on the phone. Proficient with various CRM tools. Seeking to use my customer service skills to provide a positive experience to the customers in your firm.’

‘Personable and articulate customer care professional with a history of providing outstanding support to customers. Able to maintain a positive attitude when serving customers in the banking hall. Possesses good judgment and the ability to handle confidential information discreetly. Seeking a customer service role within a financial institution that offers rewarding opportunities for dedicated people.’

‘Customer-centric professional with three years of experience serving customers in different roles. Proven ability in engaging customers, resolving complaints and strengthening customer-client relationships. Seeking a rewarding position with a company that values its customers.’

 Here are some examples of poor resume objectives:

‘Seeking a position as a customer service representative in a fast-growing company.’

The above resume objective doesn’t indicate the applicant’s qualifications or skills, which gives the employer no way to know what value they would bring to the company.

‘To obtain a customer service position with a company, which will require me to use my skills for the company’s success.’

Not only is this objective vague and generic, but it also doesn’t highlight the applicant’s experience and skills. It also doesn’t state what value they bring to the company.

‘Secure any position that requires me to use my interpersonal skills and analytical mind to resolve customer issues and complaints.’

While this objective states how the applicant’s skills are of value, it doesn’t clearly state the position they’re applying for.

In general, a poorly-written resume objective leaves out relevant details, doesn’t state the position being applied for, or otherwise fails to show how the applicant’s skills will benefit the employer.

20 Best Objective Statement Examples for Customer Service Representative Resume

This post presents compelling objective statement examples for customer service representative resume, to help you make an effective one for your resume/CV and increase your chances of being hired for the customer service representative job that you are seeking.

The quality of the objective statement that you write for your customer service representative resume or CV is important in getting the recruiter/employer to be interested in actually reading your resume and giving you an interview.

To make a great resume that gets you an interview with an employer/recruiter, it is important to learn about various resume statistics before writing your resume. According to novoresume, these resume statistics will give you helpful insight into the prevailing HR trends, guide you in making the right decision about your job hunting, and in creating an effective resume.

How to Make a Great Objective Statement for a Customer Service Representative Resume

To make a stunning resume objective statement for a customer service representative position, you need to know what exactly the employer wants.

Once you are able to give the employer what exactly they need for the customer service representative job, then they will be inclined to take a deeper look at your resume or CV and read it to the end.

When hiring for the customer service representative position, employers/recruiters usually have a set of standards and requirements that applicants should meet to qualify to access the position.

Employers/recruiters usually provide a description of the available customer service representative position that shows the duties that the successful applicant will be expected to perform.

This information will help you make an objective statement that will assure the employer that you are the true candidate for the position who can perform the duties and responsibilities of the customer service representative job effectively.

Employers/recruiters also publish the requirements of the vacant customer service representative position.

These include the qualities, skills, knowledge, experience, etc. that applicants for the customer service representative position are expected to meet to be hired.

Knowing this information about the customer service representative position for offer will enable you to show in your resume objective statement that you have the qualities, experience, skills, etc. that are required to succeed on the job.

You’ll need to emphasize some of your best qualities, education, experience, skills, etc. in your objective statement, and they should meet the employer’s requirements for the customer service representative position.

Now, let’s see some good examples of customer service representative objective statements that you can apply in making your resume or CV stand out:

20 Best Objectives Statement for Customer Service Representative Resume

• Team-oriented individual eager to work at Allstate as a Customer Service Representative, brings 3 years of customer service experience. Also coming with a High School diploma, previous call center experience, experience in a work-from-home environment, advanced computer skills, excellent listening and communication skills, and strong ability to troubleshoot at home technical issues.
• Passionate individual hopeful for a Customer Service Representative position with HCL Technologies, to support inbound inquiries for customers supporting product knowledge, customer service, and assist customers with scheduling and registration. Also coming with a High School diploma, 2 years of experience in Customer Service, and strong analytical skills.
• Seeking a Customer Service Representative position with Ascension where the ability to perform a variety of customer service functions will be applied. Also coming with a High School diploma, and the ability to handle customer service inquiries and problems and provide orientation and education for different types of equipment to customers.
• Extremely organized individual interested in securing a Customer Service Representative position with Ettain group, to offer 2 years of customer service and call center experience. Also coming with a Bachelor’s degree, solid MS Word, Excel, and Outlook, as well as strong data entry skills and the ability to multitask in a fast-paced environment.
• Individual with strong reasoning ability looking to contribute 5 years of combined education, work, and experience at UnitedHealth Group as a Customer Service Representative. Coming with a High School diploma, customer service and account management experience, and the ability to maintain knowledge and understanding of all systems and processes in order to effectively answer inquiries.

More Objective Statement Examples for Customer Service Representative Resume [6-10]

6. Seeking the job of a Customer Service Representative at Kids Science Labs where 5 years of client service will be utilized. Coming with a Bachelor’s degree, good listening and communication skills, attention to detail, and accuracy. Also bringing strong organizational and detail-oriented skills, and competency with Microsoft Office.

7. Experienced individual seeking a Customer Service Representative position with Cigna to utilize the ability to process review of service request notifications as well as capturing and entering the necessary demographic and medical information. Also bringing a strong customer service orientation and commitment, strong attention to detail, and the ability to work independently and as a reliable team member.

8. Certified individual with 5 years of customer service experience longs for a Customer Service Representative position with BioLegend, to handle daily email and phone interactions to ensure customers receive an exceptional customer experience and efficiently address customer concerns to resolve complex issues. Also comes with a College degree, proficiency with ERP and CRM, and previous experience with MS Office.

9. Talented individual seeking to work with BCforward as a Customer Service Representative with 2 years of call center experience in related fields. Also bringing a Bachelor’s degree, and the ability to develop and implement general insurance and health policies in accordance with state and federal laws and respond to provider appeals and meet with providers to resolve problems.

10. Hopeful to gain employment with Eurofins as a Customer Service Representative to directly handle client and patient inquiries and complaints related to laboratory testing and correspondence regarding billing for testing services. Also bringing a Bachelor’s degree, 3 years of experience in a related field and experience in a laboratory environment, and excellent organizational and analytical skills.

More Objective Statement Examples for Customer Service Representative Resume [11-15]

11. To obtain a position with ResultsCX to leverage the ability to provide excellent customer service and communicate with customers over the phone, via email, and online chat. Also coming with a High School diploma, basic computer navigation skills, exceptional communication skills, and strong work ethic and customer service experience.

12. Highly skilled individual with 4 years of progressive experience providing customer service and administrative support seeks an opportunity to work with the Central Intelligence Agency. Also coming with a High School diploma, excellent verbal and written communication and strong problem-solving skills, and the ability to work effectively within teams.

13. Hopeful to gain employment with Mr. Appliance Corp. as a Customer Service Representative to apply 5 years of administrative experience to effectively and efficiently receive incoming calls and perform marketing and sales functions. Also coming with strong written and verbal communication skills, detail-orientation, and strong data entry skills.

14. Well-organized individual with strong attention to detail seeks employment with Careerlink to answer customer requests and deliver superior service, identifying and resolving customer issues using problem-solving skills. Also bringing strong attention to detail with experience working in a customer service related field, and the willingness to learn and adapt to changes in a growing organization.

15. Team-oriented individual willing to work at Alacrity Solutions as a Customer Service Representative with 3 years of customer service experience in an office environment looks to utilize the ability to respond to inquiries and requests from various customers in a timely manner using telephone and email. Also coming with basic computer and keyboarding skills, and knowledge of Claims Management Systems.

More Objective Statement Examples for Customer Service Representative Resume [16-20]

16. Energetic individual with proven customer support experience seeks a Customer Service Representative position with Human Bees to manage large amounts of incoming calls and communicate amongst a large employee base to field payroll questions. Also coming with a college degree, excellent communication and presentation skills, and proficiency in Microsoft Excel.

17. To obtain a position with Jet Aviation as a Customer Service Representative to leverage the ability to provide the best possible levels of service to customers in a welcoming, friendly, and respectful way. Also bringing a High School diploma with outstanding English language and communication skills, and the ability to work flexible schedules.

18. Passionate individual seeking a Customer Service Representative position with GEICO to answer billing questions, make policy changes, and give recommendations to fully protect policyholders. Also bringing a High School diploma with solid computer and multi-tasking skills, and experience providing outstanding customer service skills.

19. Safety conscious individual with 1 year of related experience desires a Customer Service Representative position with Expeditors to provide outstanding, friendly service through daily communication with both internal and external customers. Also coming with effective interpersonal and strong organizational skills, and proficiency in MS Office, including Word, Excel, and Outlook.

20. Individual with a strong ability to learn fast interested in the position of a Customer Service Representative at Overhead Door Corporation seeks to apply 6 years of progressive experience in an industry with a service and installation orientation. Also comes with Intellectual Horsepower, strong organizational and problem-solving skills, and the ability to prioritize and handle multiple tasks.

If you are seeking the customer service representative job, you can improve your chances of getting it by starting your resume or CV with a compelling objective statement.

This post gives you the ideas and examples you need to be able to make an impactful objective statement for your customer service representative resume.

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A strong resume is essential when it comes to landing a customer service job. On top of that, a well-crafted customer service resume objective can turn the events in your favor.

A customer service resume objective should be clear, concise, and compelling, and showcase how you can provide exceptional customer service and help the company achieve its goals.

We will provide tips and examples for crafting a compelling customer service resume objective that will make you a standout candidate.

• Define a customer service resume objective. How is it different from a summary?
• Why include a customer service resume objective?
• How to write a resume objective for customer service?
• What is a good objective for a customer service resume?

Definition & Purpose of Customer Service Resume Objective

A customer service resume objective is a brief statement at the top of your resume providing an overview of your career goals and the value you can bring to the table.

It should be tailored to the specific position you are applying for and highlight the skills and experience that align with the job description.

A customer service resume objective is different from a summary statement and professional profile.

A summary statement provides an overview of your career highlights and achievements, while a professional profile outlines your skills and expertise.

While a customer service resume objective is suitable for entry-level candidates, seasoned professionals would opt for a summary that highlights their expertise, achievements, and qualifications.

Also read : What is the step-by-step process of writing a customer service resume?

Importance of a Customer Service Resume Objective

We will break down the significance of a customer service resume objective for both job seekers and employers:

Importance of customer service resume objective for job seekers

• It allows you to tailor your resume to the specific job you are applying for, which shows potential employers your seriousness and commitment to the position.
• It can help you highlight your relevant skills and experience, increasing the likelihood of getting shortlisted via ATS and catching the employer’s attention.
• It can help you convey your enthusiasm for the position and your willingness to work hard.

Importance of customer service resume objective for employers

• It allows them to quickly gather if the applicant's career goals align with the company's mission and values.
• It provides a glimpse into the applicant's communication skills and level of professionalism.

Also read : Commonly asked interview questions for various customer service specialists: Customer service manager interview questions Customer service associate interview questions Customer service representative interview questions

5 Tips for Writing an Effective Customer Service Resume Objective

Here are 5 tips to keep in mind for crafting an effective customer service resume objective:

Keep it concise and specific : Your customer service resume objective should be brief and to the point, highlighting your key strengths and what you bring to the table as a customer service professional. Keep it up to 1 or 2 sentences, and avoid overusing jargon or buzzwords.

Tailor it to the job posting : Review the job posting carefully and tailor your customer service resume objective to match the requirements and qualifications mentioned. Use keywords from the job posting to help your resume parse and get noticed by the employer.

Highlight relevant skills and experience : Your customer service resume objective should showcase your relevant skills and experience as a customer service representative. This may include your ability to communicate effectively and resolve issues of difficult customers. Use specific examples of how you have demonstrated these skills in the past.

Use power verbs : Start your resume objective with action verbs to demonstrate your authority over a particular task and make your bullet point impactful. For example, instead of saying "I am looking for a customer service position," say "Seeking a customer service role where I can utilize my communication skills to improve customer satisfaction."

Avoid generic statements : Avoid using generic statements that could apply to any job seeker. Instead, make your resume objective unique to your skills and experience. For example, if you have experience working in a call center, you could say "Experienced call center representative seeking a position in a fast-paced customer service environment."

Also read : How to create a customer service associate resume?

Examples of Customer Service Resume Objectives

Crafting a strong customer service resume objective is crucial for impressing hiring managers and securing a job interview.

Here are some examples of effective customer service resume objectives that can help you land an entry-level job:

Seeking a customer service position with ABC company where I can leverage my communication and problem-solving skills to provide exceptional service to customers and contribute to the growth of the company.

This statement above clearly states the applicant's goal of obtaining a customer service position, highlights their relevant skills, and emphasizes their desire to contribute to the company's growth.

To obtain a customer service position in a fast-paced environment where I can utilize my multitasking and conflict resolution skills to exceed customer expectations and drive customer loyalty.

It is an effective customer service resume objective because it highlights the applicant's desired work environment, relevant skills, and goal of not only meeting but exceeding customer expectations.

Result-oriented customer service professional skilled at rendering effective and time-sensitive customer support in a high-pressure environment. Looking for an opportunity to utilize my customer-centric skills to provide top-notch service and contribute toward personal and professional growth.

Eager to utilize strong problem-solving abilities and a friendly demeanor in an entry-level customer service role to create positive customer experiences for [Company Name].

This objective expresses the candidate's eagerness without repeating the phrase. It emphasizes valuable attributes: problem-solving abilities and a friendly demeanor, aligning with entry-level roles.

Aiming to kick-start my career in customer service, I'll apply strong interpersonal skills and a genuine desire to meet customer needs. I'm eager to learn and grow with [Company Name].

This objective conveys the candidate's career aspirations without using the same phrase repeatedly. It highlights interpersonal skills and a willingness to learn and develop.

Aspiring customer service professional with a background in retail, looking to transfer my customer-centric approach and problem-solving skills to enhance the customer experience at [Company Name].

This objective communicates the candidate's aspirations and relevant experience without repeating the introductory phrase. It underscores the skills they aim to bring to the role and how they can benefit the company.

Also read : What are the roles and responsibilities of a customer service manager?

Key Takeaways

A customer service resume objective is a brief statement that highlights your career goals and how you can add value to a company in this field.

It is an essential component of your resume that can make a significant impact on a hiring manager's decision to call you in for an interview.

Including a customer service resume objective can be a valuable addition to your job application. It can help job seekers showcase their skills and enthusiasm, while also providing employers with a quick glimpse into the applicant's qualifications and career goals.

Remember to review and revise your resume objective for each job application to ensure it is tailored to the specific requirements of the position.

To optimize your customer service resume objective, use Hiration's next-gen ChatGPT-powered career platform, which offers a solution to every obstacle faced by job seekers across the US.

Try it out today to enhance your job search and take your career to the next level. You can also reach out to us at support{@}hiration{dot}com for any queries or concerns.

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30 Examples of Customer Service Resume Objective

By Status.net Editorial Team on March 6, 2024 — 9 minutes to read

Crafting a strong customer service resume objective is a vital step in landing your desired role. An effective objective succinctly highlights your relevant skills and passion for helping others, setting the tone for the rest of your resume. When you’re writing your resume objective, you want to focus on what you can bring to the employer, showing that you understand the importance of customer satisfaction and possess the necessary skills to excel in a service-oriented position.

Understanding Resume Objectives

When you’re crafting your resume, your objective statement is your opening pitch. It’s the first thing employers read, so you need to make it count. Think of it as a quick snapshot of who you are as a professional and what you offer to the company.

Your objective should be specific to the role you’re applying for. For example, if you’re aiming for a customer service position, an objective like, “Seeking a challenging customer service role where I can utilize my problem-solving skills and commitment to excellent customer experience” directly relates to the job.

Remember, your resume objective is different from a summary. It focuses on your goals for employment, rather than detailing your past work history. While your objective can mention a key strength or skill, ensure it aligns with the job description.

Here are some elements you might include in a customer service resume objective:

• Specific Position : You’re applying for a customer service position, so state it.
• Skills : Highlight customer-oriented skills like communication, problem-solving, or conflict resolution.
• Experience : Mention relevant experience only if it strengthens your objective.
• Career Goals: Include how the position fits your career plans without overshadowing the company’s needs.

Examples of Effective Resume Objectives

When crafting your resume objective, you’re setting the stage for your professional narrative. It’s important to tailor this short statement to reflect your skills and goals, grabbing the employer’s attention right from the start.

Entry-Level Objectives

If you’re starting your career, your resume objective should highlight your enthusiasm and dedication to learning and contributing to the company. For example:

• “Eager to bring fresh and innovative ideas to a dynamic team at [Company Name] as a Junior Developer, leveraging recent training in full-stack development and a commitment to building user-friendly applications.”
• “Aspiring Customer Service Specialist with a strong academic background in Communication Studies, aiming to leverage my problem-solving skills and passion for helping others to enhance client relationships at [Company Name].”

Experienced Professional Objectives

As an experienced professional, your resume objective can reflect your expertise and how you can add value to the employer’s organization with your seasoned skills. Consider these examples:

• “Seasoned Marketing Manager interested in bringing over 10 years of experience in campaign development and team leadership to [Company Name], driving impactful brand strategies and boosting market presence.”
• “Dedicated Nurse Practitioner with a decade of experience in patient care, committed to offering compassionate and evidence-based treatment to patients at [Healthcare Center or Hospital], with a focus on preventive care and patient education.”

Your resume objective is your chance to make a great first impression. You’ll want to be precise, align with what the employer is looking for, and showcase the best of your abilities and experience right at the top of your resume.

Tailoring to the Job Description

To engage the hiring manager quickly, you can mirror language from the job description in your resume objective. This shows you’ve read and understood the job posting, and your skills match their needs.

• Experienced customer service representative seeking to leverage strong communication skills and a track record of maintaining customer satisfaction from the job description in a fast-paced retail environment.
• Looking for a customer service role where I can apply my experience handling complex queries detailed in the job description to improve customer engagement for the company.
• Eager to bring my detailed-oriented nature and exemplary problem-solving abilities mentioned in the job listing to a dynamic customer service team.
• To join a tech-savvy support team, as described in the job posting, where I can contribute my extensive knowledge of software products to enhance user experience.
• Aiming to utilize my proven patience and communication skills, as required by the role, to provide exceptional service at [Company Name].
• Intent on using my multilingual skills and hospitality background from the job description to enhance customer satisfaction at [Company Name].
• Pursuing a customer service position with [Company Name] where my commitment to addressing customer needs as described can drive loyalty and growth.
• Seeking to apply my strong organization skills and attention to detail, as the job demands, within a customer support role at a fast-growing tech company.
• Dedicated to bringing my conflict resolution abilities and positive attitude, which are highlighted in the job advertisement, to a rewarding customer service position.
• Motivated to join [Company Name] where my track record of increasing customer retention, as laid out in the job needs, can be put to excellent use.

Highlighting Your Skills

In customer service, certain skills make you stand out. Here’s a list of phrases you can use, each featuring a different key skill:

• Bringing to the table exceptional interpersonal skills and a commitment to customer satisfaction.
• Offering adept problem-solving abilities to handle even the most challenging customer inquiries.
• Proven expertise in using CRM software to streamline customer interactions and maintain organized records.
• Seasoned in providing support via phone, email, and live chat, ensuring comprehensive assistance across all channels.
• Adept at multitasking in fast-paced environments to meet and exceed customer service goals.
• Keen ability to quickly adapt to new products and technologies to provide informed customer support.
• Strong work ethic and a team player attitude to positively contribute to a cohesive customer service unit.
• Capable of fostering positive customer relations, building loyalty, and increasing customer engagement.
• Committed to maintaining customer confidentiality and ensuring secure handling of sensitive information.
• Proficient in conflict resolution, ready to diffuse tense situations and promote a calm service environment.

Showcasing Experience

Your experience can be a testament to your abilities.

• Bringing three years of high-volume call center experience to the customer service role at [Company Name].
• Offering extensive experience in face-to-face customer service within the retail sector, aiming to bring that expertise to [Company Name].
• Ready to apply five years of experience in the hospitality industry to improve customer satisfaction rates at [Company Name].
• Transitioning seven years of freelance customer support experience to a dedicated full-time role with your team.
• Applying a decade of management experience in customer service departments to lead and inspire your team.
• Ready to transfer a diverse background of customer support in tech, retail, and telecommunications to your company.
• Leveraging my track record of improving first contact resolution rates in previous customer service roles.
• Looking to utilize four years of experience in a supervisory customer service position to foster team excellence at [Company Name].
• With a history of successfully managing customer service for a startup, I’m ready to bring that growth mindset to your company.
• Aim to enhance customer service strategies with over eight years’ experience leading successful teams.

Common Mistakes to Avoid

When crafting your customer service resume objective, you might be tempted to emphasize your desire to get a job, but you should instead focus on how you can meet the needs of the employer. For example, avoid statements like “ I want to improve my skills at a reputable company ” and instead try “ Dedicated customer service professional aiming to contribute to (…) Company’s customer satisfaction goals with proven communication skills. ”

• Steer clear of vague phrases. For instance, rather than saying “ I am a hard worker, ” use specific examples to demonstrate your work ethic, like “ Consistently met customer service satisfaction scores above 95%. “
• Keep your objective statement short and avoid lengthy paragraphs. A good rule of thumb is to keep it under two to three sentences. Your goal is to quickly show your potential value to the hiring manager, not to provide your entire work history.
• Resist the temptation to use overly technical jargon or acronyms unless you are certain they are common in your field. If you’re applying for a role in a specific industry where certain terms are well-known, it’s fine to use them, but in general, plain language is more accessible.
• Proofread your resume objective to avoid typos and grammatical errors, which can make you seem careless. Also, failure to customize your objective for each role could convey a lack of genuine interest in the position. Tailoring your statement to the job and company shows that you’ve done your research and understand what they’re looking for.

Tips for Polishing Your Objective

• Try to tailor your objective for each job application. Highlight particular strengths that match the job description. If the job emphasizes teamwork, mention your collaborative skills.
• Use action words to convey energy and enthusiasm. Words like “achieve,” “deliver,” and “enhance” can be powerful starters. Related: Writing a Summary of Qualifications: Examples & Action Words
• Keep your customer at the forefront. After all, your role is about service. Phrase your objective to reflect that your priority is their satisfaction. You might say, “Aiming to deliver exceptional customer service and support by efficiently addressing customer needs and feedback.”
• Show off your industry knowledge with specific terms. Mention if you’re familiar with any CRM software, chat platforms, or other customer service tools.

Your resume objective should be tailored to reflect your unique strengths and the specific job you are applying for. It’s important to use keywords from the job description and to be clear about what you aim to achieve in the position.

Frequently Asked Questions

What can i put as an objective on my resume if i’m new to customer service.

For your first foray into customer service, focus on your eagerness to learn and contribute. For example, you might write “Enthusiastic and personable individual seeking a Customer Service Representative position to leverage my strong communication skills and commitment to providing excellent customer support.”

How should I craft a resume objective for a customer service position with no prior experience?

Highlight your transferable skills, such as problem-solving and active listening, which are vital in customer service. Example: “Seeking a role as a Customer Support Specialist where I can apply my adeptness at resolving conflicts and my ability to work well under pressure.”

What are some good objectives to include on a resume for a customer service role at a call center?

When applying for a call center role, showcase your ability to handle high call volumes gracefully. An example objective could be “To obtain a position as a Call Center Representative where I can employ my proficiency in customer care and my excellent verbal communication skills.”

How do I write a compelling customer service resume summary for a retail position?

Your summary should reflect your understanding of retail service excellence. An example might be “Customer Service enthusiast with a passion for fostering long-lasting client relationships and a proven track record in a fast-paced retail environment looking to bring dedication and an outstanding work ethic to XYZ Retail.”

Can you provide examples of effective resume objectives for fresh graduates applying for customer service jobs?

Fresh graduates should highlight their academic achievements and relevant skills. Example “Recent graduate with a Bachelor’s in Communication eager to contribute to (…) Company’s customer service team with strong interpersonal skills and a commitment to improving customer satisfaction.”

What should I include in a customer service resume objective if I have extensive experience?

For those with significant experience, it’s important to bring attention to your track record and leadership qualities. An objective like “Seasoned customer service professional with over 10 years of experience in resolving complex customer inquiries seeking a managerial role to drive customer loyalty and team efficiency at ABC Corp.” would be appropriate.

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How to Write a Customer Service Resume Objective (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

If you want to land a customer service job , you can’t assume your old resume will do. You need to make it engaging and intriguing, so having a standout customer service resume objective is a must. Otherwise, your application could get lost in the sea of other applicants.

Remember, as the coronavirus wreaks havoc across the nation, a stunning 22 million people became unexpectedly unemployed. Many started scrambling, trying to find opportunities that can help them weather the storm. And that led many to one particular niche: customer service.

From call centers to retail giants like Walmart and Home Depot , customer service jobs are available. In some cases, companies are hiring en masse. For example, after filling over 100,000 positions, Amazon still needs 75,000 more workers. And they aren’t the only company bringing on tens of thousands of new employees during the pandemic.

But, even with that many opportunities, you can’t throw in the towel when it comes to the quality of your application. There’s a ton of competition, so going the extra mile is still essential. Let’s take a look at how you can make your customer service resume objective stand out like a diamond in a sea of gravel.

What Is a Resume Objective?

Alright, before you get into how you’ll craft a stellar objective, let’s tackle this important question: what the heck is a resume objective?

In the simplest terms, it’s a statement that outlines your career goals. It’s more than just saying, “I want this job.” You applied, so that’s a given.

Instead, it’s a spot on your resume where you can showcase what you bring to the table but also provide insights into why you are pursuing this role. It lets the hiring manager know what you have your sights set on as well as why you’re an excellent fit.

If you’re interested in learning more, we’ve covered it in-depth in the past. So, let’s pivot this discussion and look at customer service resume objective statements specifically.

What is Unique About a Customer Service Resume Objective?

In many ways, a customer service resume objective is going to be substantially different from those other kinds of candidates use. Mainly, this is because customer service isn’t a technical capability. Instead, it’s a soft skill. You have to rely on a combination of capabilities to thrive in a customer service role, many of which have to do with your personality and mentality.

If you have prior customer service experience in a similar role, you might actually be able to bypass the objective statement. Usually, for customer service jobs, you only need to use this approach for certain reasons, including:

• You’re pivoting into customer service from a different field
• You’re an entry-level candidate new to the workforce
• You’ve got your eye on a specific position or job type

In any of those cases, using a customer service resume objective is a smart move. It lets you showcase that you have what it takes to excel, even if your work history is non-existent or doesn’t look like it aligns with the job.

Think of it this way. If you want to shift into customer service from another field, you have skills that transfer into this niche. But, since you used them in different ways, your work history might not make that abundantly clear.

With an objective statement, you can spotlight those transferable skills and assert your interest in applying them to the world of customer service. Not only are you showcasing critical capabilities, but you’re also telling the hiring manager why you are applying to this job (and not something in your previous niche).

Hiring managers can be skeptical if someone is transitioning to a new field. They might worry that you’re being a professional “tourist” and have no intention of staying long-term, for instance. With a resume objective , you can give them peace of mind by letting them know that isn’t true. Pretty amazing, right?

In most cases, a customer service resume objective isn’t required. Instead, it’s supplemental information that can help a hiring manager understand why they should take a chance on you, even if you’re new to customer service (or the workforce as a whole).

Common Mistakes When Writing a Customer Service Resume Objective

If you talk to some people and mention you put an objective statement on your resume, you’re going to get inundated with eye rolls.

Because, not long ago, all people did in their objectives was state the obvious: that they wanted the job. That was a huge mistake.

You know why that was so ridiculous. Because everyone knows you want the job. If you didn’t, then you wouldn’t have submitted an application. But, you did, so you must want the position, right? Yeah, it’s pretty obvious that you do.

But that wasn’t the only misstep people make. Another doozy?

Vague resume objectives.

While brevity can be your friend, ambiguity isn’t. If you think creating a generic statement is a good idea – mainly because you can use the same one every time you apply – you couldn’t be more wrong. Not only is that approach boring, but it also reduces relevancy. If your objective doesn’t speak to a specific position, you’re just wasting space.

Ultimately, whatever you do, avoid saying you want the job. Instead, you want to focus on your desire to use specific skills in ways that allow you to provide value in the role. That’s a much better approach.

Plus, make it specific. Look at the job description and tailor your objective. That way, it provides meaning, increasing the odds that the hiring manager will appreciate this resume addition.

3 Tips for Writing a Customer Service Resume Objective

If you want to write a stand out customer service resume objective, here are three tips you can use right now:

1. Embrace Brevity

When it comes to objective statements, short and sweet is the way to go. Try to limit yourself to a few sentences at most. You don’t want it to look like a giant block of text.

2. Talk Value

Your customer service resume objective needs to showcase the value you bring to the table. Consider how you can be an asset to the company above all else and focus on that.

3. Be Specific

You want your objective to include details, not generic overviews. Mention individual skills and achievements that relate to the role. It’s all about highlighting why you’re an exceptional candidate for this job , not customer service in general.

3 Customer Service Resume Objective Examples

Alright, now that you have an idea of how to write an objective statement, let’s show you how to put those tips to work. Here are three customer service resume objective examples, focusing on different roles in the field.

1. Entry Level

“Diligent and energetic sales professional looking to pivot into the customer service industry and leverage strong communication skills in a fast-paced role that directly enhances the customer experience at ABC Company.”

2. Middle Management

“Customer service professional with over five years of experience in the field and a proven ability to lead team members through challenging projects, boost customer relationships, and enhance both customer and employee retention. Seeking an opportunity to leverage leadership skills in a formal management role.”

3. Executive

“Twenty-year veteran of customer service management aiming to bring a proven track record of successful customer relationship building and employee development to enhance the customer experience, increase loyalty, and enhance performance.”

Putting It All Together

So, there you go. Now you know not just what a customer service resume objective is, but also when and how to use it. That’s powerful stuff as, when executed properly, it can help you stand out from the crowd.

While some may still think that an objective statement is a bit old-fashioned, remember, if it helps you showcase the value you bring, it can be a wise addition. Make it all about the company and hiring manager’s needs, and you might find yourself at the top of the resume pile.

Just keep in mind that if you have a decent amount of experience, the resume summary approach is generally the better choice. But, if you are pivoting into customer service, new to the workforce, or targeting one specific opportunity, an objective statement might be a difference-maker that lands you the interview.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

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Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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• Customer Service Resume Objective

Customer Service Resume Objective Examples

Customer service resume objective examples that highlight the skills and strengths you bring to the customer service job opportunity.

Your resume objective statement or summary should clearly and quickly articulate why the employer should take your job application seriously. It is the most important paragraph in your resume so take the time to get it right.

We know that a resume objective statement that answers the question "Why should I read this resume?" is far more effective than the single sentence that outlines your career objective.

These persuasive summaries of what you can bring to the job opportunity can easily be edited for your own resume. Your customer service resume objective or summary should be relevant and targeted to each different job opportunity.

Customer Service Resume Objective Examples - Paragraph Format

Dedicated customer service professional with 5 years experience in a  fast-paced environment seeking an opportunity in a team-orientated company. Adept at handling a wide range of contact methods while accurately documenting customer issues and providing first class service with every interaction.

Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change.

Energetic customer service specialist eager to obtain a position that makes full use of expertise in building customer relations.  Advanced customer service experience includes successfully implementing innovative customer programs that increased the customer base by X%.

A high level of computer knowledge and proven competency in multitasking enables optimal performance in a challenging environment .

Customer Service Resume Objective Examples - Bullet Format

Self-motivated and resourceful customer service representative with proven competency in:

• resolving a wide range of product and service issues speedily and satisfactorily
• exceeding customer's post-sales needs with energetic follow-up
• maintaining composure while handling challenging customer demands
• learning new processes from beginning to end

Focused customer service agent looking for a new challenge in a results-driven environment. Expertise includes:

• solid experience in defining and analyzing customer requests to resolve issues accurately and quickly with high first contact resolution rates.
• strong computer skills in a Windows-based environment and proven ability to learn unique software.
• confident and effective communicator who receives excellent customer feedback.

Customer Service Resume Objective Statement - Useful Phrases

These sample resume objective phrases articulate the skills, strengths and achievements employers are generally seeking in customer service staff.

Personalize these to build your own customer service resume objective statement that clearly addresses the needs of the position you are applying for.

Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction.

Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.

Able to effectively communicate with customers using a multitude of channels to provide world class service with every interaction.

Recognized for proactively maintaining an in-depth knowledge of all products and promotions.

Able to work successfully as a team member and as an individual contributor.

Exceptional communication skills with the ability to remain calm and convincing in negative situations.

Solid track record of analyzing product failure for problem identification and prioritization of necessary corrective actions.

Documented increase in customer retention by delivering a fully-integrated customer service solution.

Able to efficiently navigate multiple systems while handling complex queries.

Track record of providing high quality customer-focused service using in-depth knowledge of products and processes resulting in enhanced customer retention.

Highly resourceful customer service professional willing and able to adapt effectively to a constantly changing environment.

Experience in working collaboratively with other departments to facilitate the best user experience.

A creative problem-solver who is energized by dealing with a variety of challenges in a fast-paced environment.

In-depth computer knowledge and competency in a wide range of CRM software.

Able to swiftly and accurately collect relevant data to determine solutions to customer issues.

Proven ability to grasp and apply new concepts quickly and effectively in a results-driven environment.

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Top 17 Customer Service Administrator Resume Objective Examples

Updated July 12, 2023 14 min read

A resume objective is a statement of purpose at the top of your resume that highlights your skills and experience as they relate to the position you are applying for. For a customer service administrator, the objective should focus on demonstrating your ability to manage multiple customer service functions while providing excellent service to customers. When writing a resume objective, be sure to include specific skills such as problem-solving, communication, and organizational abilities. Additionally, demonstrate how you have used these skills in prior customer service roles. For example: “Experienced customer service professional with 5+ years of experience managing customer accounts and inquiries. Proven track record of resolving challenging customer issues quickly and efficiently with excellent communication skills.” By including relevant information in your resume objective, you can make it easier for hiring managers to quickly understand why you are an ideal candidate for the position.

or download as PDF

Top 17 Customer Service Administrator Resume Objective Samples

• To obtain a Customer Service Administrator position utilizing my skills in problem-solving, customer service, and communication.
• To secure a Customer Service Administrator position with a reputable organization where I can utilize my expertise in customer relations and problem resolution.
• Seeking an opportunity as a Customer Service Administrator to help customers with their inquiries and resolve any issues they may have.
• To leverage my exceptional customer service skills to become a successful Customer Service Administrator.
• Dedicated professional seeking a position as a Customer Service Administrator to help customers find solutions to their problems.
• Looking for the role of Customer Service Administrator to apply my knowledge of customer service best practices and ensure customer satisfaction.
• A motivated individual looking for the position of Customer Service Administrator to use my excellent communication skills and provide exceptional customer service.
• Eager to join an organization as a Customer Service Administrator to utilize my experience in providing superior customer service.
• Aiming to work as a Customer Service Administrator where I can put my interpersonal skills, problem-solving abilities, and attention to detail into practice.
• To work as a Customer Service Administrator where I can use my knowledge of customer service principles and procedures to provide efficient assistance.
• Desire the role of Customer Service Administrator to contribute towards the success of the company by providing excellent customer support services.
• Seeking an opportunity as a Customer Service Administrator with an organization that values hard work and dedication towards achieving organizational goals.
• Looking for the role of Customer Service Administrator where I can apply my experience in resolving customers’ queries efficiently and effectively.
• Seeking employment as a Customer Service Administrator with an organization that offers challenging tasks and opportunities for growth and development.
• To obtain the position of Customer Service Administrator at ABC Company where I can use my strong communication skills, organizational abilities, and technical aptitude in resolving customers’ issues quickly and accurately.
• Motivated individual looking for the role of Customer Service Administrator at XYZ Company where I can use my creativity, enthusiasm, and commitment towards providing superior customer service experiences.
• Passionate individual seeking employment as a Customer Service Administration with ABC Company utilizing my ability to build relationships with customers while delivering quality services efficiently

How to Write a Customer Service Administrator Resume Objective

A customer service administrator resume objective is an important component of a job-seeker’s resume. It is the first thing that hiring managers will read and can be a powerful tool in conveying your qualifications, experience, and professional goals. A strong customer service administrator resume objective should be concise, clear, and tailored to the specific job you are applying for.

When crafting your customer service administrator resume objective, it is important to keep it short and relevant. Make sure that you mention the company name or position title in the opening line of your objective. This will demonstrate to employers that you have done your research on the company and understand what they are looking for in an ideal candidate. Additionally, include some of your key skills, qualifications, and experiences that make you stand out from other candidates. For example: “Experienced customer service administrator with 5+ years of experience providing excellent customer support in both online and offline environments. Skilled in managing customer databases, resolving complaints efficiently, and providing personalized solutions to customers”

Your customer service administrator resume objective should also emphasize any special certifications or awards that you have earned throughout your career as this helps demonstrate your dedication to professional development. Finally, make sure to clearly state why you are interested in this particular role and what value you can bring to the team if hired.

By following these tips when writing a customer service administrator resume objective, you can ensure that hiring managers get a better understanding of who you are as a professional and how well suited you are for their open position.

Related : What does a Customer Service Administrator do?

Key Skills to Highlight in Your Customer Service Administrator Resume Objective

In the highly competitive job market, having a well-crafted resume is crucial to stand out among other candidates. Particularly for a Customer Service Administrator position, your resume objective should not only state your career goals but also highlight the key skills that make you an ideal candidate for the role. This section will delve into the essential skills that you need to emphasize in your resume objective to capture the attention of hiring managers and increase your chances of landing the job.

Empathy is needed for a resume objective for a Customer Service Administrator because it shows the ability to understand and share the feelings of others. This skill is crucial in customer service roles as it allows the administrator to connect with customers on a personal level, understand their needs, concerns or problems, and provide effective solutions. It also helps in building strong relationships with customers, leading to increased customer satisfaction and loyalty. Empathy can also aid in conflict resolution, another key aspect of customer service roles.

2. Active Listening

Active listening is a crucial skill for a Customer Service Administrator as it involves fully understanding and responding to the needs and concerns of customers. This skill ensures that customers feel heard, valued, and satisfied with the service provided. In a resume objective, mentioning active listening demonstrates your ability to effectively communicate with customers and solve their problems efficiently, thus enhancing customer satisfaction and loyalty.

3. Adaptability

A Customer Service Administrator often deals with various types of customers, issues, and situations. Adaptability is a crucial skill as it allows the individual to adjust quickly and efficiently to these varying circumstances. This skill also enables them to handle unexpected challenges, learn new systems or procedures, and work independently or in a team as required. It shows potential employers that the candidate can thrive in a dynamic work environment and contribute positively to the company's customer service goals.

4. Problem-solving

A Customer Service Administrator often encounters various challenges and issues related to customer inquiries, complaints, or service requests. The ability to solve problems effectively and efficiently is crucial in resolving these issues to ensure customer satisfaction. This skill demonstrates the candidate's capability to handle difficult situations, make sound decisions, and maintain a high level of service quality. Including this skill in a resume objective can highlight the candidate's potential for managing customer-related tasks and improving customer experience.

5. Zendesk proficiency

A Customer Service Administrator is often the first point of contact for a company's customers, handling inquiries, complaints, and requests. Zendesk proficiency is an essential skill for this role as it is a popular customer service software platform used by many companies to manage their customer support activities. Knowledge of this tool demonstrates that the candidate can efficiently handle customer interactions, track customer data, and resolve issues quickly and professionally. Therefore, including Zendesk proficiency in a resume objective can make a candidate more appealing to potential employers who utilize this platform.

6. Salesforce expertise

A Customer Service Administrator often needs to manage customer interactions, track service issues, and maintain customer databases. Salesforce is a leading platform for these tasks. Having Salesforce expertise shows that the candidate can effectively use this tool to streamline customer service processes, improve customer relationships and ensure customer satisfaction. This skill also demonstrates the candidate's ability to adapt to digital tools and their commitment to efficiency and productivity.

7. Multitasking

A Customer Service Administrator often has to handle multiple tasks at once, such as answering customer inquiries, processing orders, and resolving complaints. Multitasking is therefore a crucial skill for this job role. It allows the administrator to efficiently manage their workload and provide timely service to customers. This can lead to increased customer satisfaction and loyalty, which are key objectives in any customer service role. Including multitasking on your resume demonstrates your ability to handle the demands of the job effectively.

8. Time Management

A Customer Service Administrator often has to handle multiple tasks and queries simultaneously, from responding to customer inquiries, processing orders, to managing customer accounts. Therefore, effective time management skills are essential to prioritize tasks, meet deadlines, and ensure efficient and smooth operations. This skill is important for a resume objective as it highlights the candidate's ability to manage their workload effectively, leading to increased productivity and customer satisfaction.

9. Conflict Resolution

A Customer Service Administrator often interacts directly with customers who may have complaints or issues that need to be resolved. Therefore, having conflict resolution skills is crucial as it enables the administrator to handle and resolve customer complaints effectively and efficiently. This skill ensures that the professional can maintain a positive relationship with customers, enhance customer satisfaction, and uphold the company's reputation. It also demonstrates their ability to manage stressful situations calmly and professionally.

10. Microsoft Office mastery

A Customer Service Administrator often needs to manage, organize, and process a large amount of data and information. Mastery of Microsoft Office, including Word, Excel, PowerPoint, and Outlook can greatly aid in these tasks. This skill is essential for creating documents, managing databases, preparing presentations, scheduling meetings, and communicating effectively with customers and team members. Therefore, it's crucial to include this on a resume objective to show potential employers that you have the necessary skills to perform the job efficiently.

In conclusion, it is essential to carefully consider the key skills you highlight in your customer service administrator resume objective. These skills should not only reflect your professional capabilities but also align with the specific requirements of the job you're applying for. Remember, a well-crafted resume objective can significantly influence an employer's first impression of you and possibly determine whether or not you get called for an interview. Therefore, take time to identify and articulate your most relevant skills effectively, demonstrating how they make you the best candidate for the role.

Related : Customer Service Administrator Skills: Definition and Examples

Common Mistakes When Writing a Customer Service Administrator Resume Objective

When writing a customer service administrator resume objective, many job seekers make common mistakes that can cost them the job. The most egregious of these mistakes is not having an objective statement at all. Without an objective statement, an employer has no idea why you’re applying for the job, and your application may be overlooked in favor of one with a more clearly defined purpose.

Another mistake is using generic and overly broad language in your objective statement. Employers don’t want to read vague statements such as “I am seeking a customer service administrator position where I can utilize my skills and experience to help the company succeed”. Instead, they want to see something more specific like “I am seeking a customer service administrator position where I can utilize my expertise in customer relations, problem-solving, and conflict resolution to help the company better serve its customers and increase sales”. This type of specificity shows employers that you have done your research on their organization and are genuinely interested in helping them achieve their goals.

Finally, another common mistake is making your objective statement too long or detailed. An effective objective should be concise yet complete; it should explain why you are qualified for the job without getting into unnecessary details about your background or qualifications. Remember: employers will look at your entire resume for more information about yourself and what makes you unique; the objective should simply provide a brief summary of who you are and what you can contribute to their team.

By avoiding these common mistakes when writing your customer service administrator resume objective, you will demonstrate to employers that you are serious about the job and that you understand what they are looking for in an applicant. With an effective objective statement, you have a better chance of standing out from other applicants and securing the customer service administrator position of your dreams!

Related : Customer Service Administrator Resume Examples

A wrong resume objective for a customer service administrator might focus on what the job seeker wants to gain from the position, such as increased pay or promotional opportunities, whereas a right resume objective for a customer service administrator should emphasize how the job seeker can benefit the company by leveraging their skills and experience.

Editorial staff

Brenna Goyette

Brenna is a certified professional resume writer, career expert, and the content manager of the ResumeCat team. She has a background in corporate recruiting and human resources and has been writing resumes for over 10 years. Brenna has experience in recruiting for tech, finance, and marketing roles and has a passion for helping people find their dream jobs. She creates expert resources to help job seekers write the best resumes and cover letters, land the job, and succeed in the workplace.

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