aws business plan vs enterprise plan

AWS support plans comparison: How to for business

Selecting the right AWS support plan is a critical decision that can profoundly impact the performance, reliability, and overall success of your cloud operations. Navigating through the array of AWS support plans requires a good understanding of their features, costs, and the specific needs of your team.

In this article, we review the AWS support plans available from AWS, providing valuable insights and a step-by-step approach for businesses to make informed choices tailored to their unique requirements. From basic support to premium offerings, this article serves as your go-to resource for unravelling the intricacies of AWS support plans and optimising your cloud journey.

What is your AWS Support plan currently?

When I speak to businesses about this, they often have a number of things in place for AWS support which can include:

• AWS basic - Free support plan (Some might have the developer support package)
• A team member or consultant/contractor who has AWS knowledge
• Multiple cloud management tools they use to get a picture of their ongoing cloud usage

It's usually an approach that has evolved over time and was fine when AWS was initially put into the business, but over time the cracks are starting to show.

CloudOps provides unified cloud management with all the features you need for your team to manage the cloud and move towards a NoOps (No Operation) approach . So in this article, we compare Amazon support with CloudOps packages.

AWS support plans comparison

AWS provides a handy Support Plan Wizard to help you determine which plan is currently right for you. You can also view your current support plan in the AWS Management Console under Support > My Support Plans .

There are four different AWS support plans: Basic, Developer, Business, and Enterprise . All the details to compare the AWS support plans available directly from AWS are available here .

• Basic support is free and provides access to AWS documentation, forum, and community resources. You can also create support cases with AWS Support, but you will be charged for phone or chat support.
• Developer support costs $29 per month and provides all the features of Basic support, plus 24/7 access to AWS Support and one-on-one guidance from AWS solution architects.
• Business support costs from $100 per month and provides all the features of Developer support, plus 24/7 access to AWS Support and account management features.
• Enterprise support costs from $15,000 per month and provides all the features of Business support, plus additional features such as AWS Trusted Advisor and AWS Support API.

Note: There is also Enterprise on-ramp ( Enterprise On-Ramp package ) as a feeder for Enterprise support (Not covered here)

AWS also offers a variety of add-on support plans for different services, such as Amazon DynamoDB, Amazon ElastiCache, and Amazon RDS.

Which AWS Support plan is right for you?

The answer to this question depends on your needs and budget. If you are just getting started with AWS, the Basic support plan may be all you need. If you are using AWS for mission-critical applications, you may need the Enterprise support plan but the cost is a killer.

Most of our customers needed the features of the higher-level packages but in a more effective manner tailored to their business needs. You can find out more about their experiences here and read case studies about why they use CloudOps for their cloud management .

To help you decide which AWS Support plan is right for your business, we have created a comparison below of the different features offered by each plan.

Book a Test Drive Online - The test drive is not a software demo, it’s a briefing before we hand you the keys!

Basic support:.

• AWS documentation
• AWS community resources
• Create support cases with AWS Support
• Phone or chat support (charged separately)

Developer support:

• All features of Basic support
• 24/7 access to AWS Support
• One-on-one guidance from AWS solution architects

Business support:

• All features of Developer support
• Account management features

Enterprise support:

• All features of Business Support
• AWS Trusted Advisor
• AWS Support API

Add-on support plans (At additional cost):

• Amazon DynamoDB
• Amazon ElastiCache

As you can see, the AWS support plans offer a variety of features and levels of service. The plan that is right for your business will depend on your specific needs and budget.

If you dig into the detail of the AWS support plan pricing, the thing that puts most small to medium enterprises off this approach is the cost model. We have written extensively about this in our article comparing the market and what's available from AWS directly, partners and IG CloudOps .

Comparing AWS support plan components

What is core to a good AWS support plan? The requirements for this will vary slightly from business to business but in our opinion, the core features of any AWS support services should be:

• Automated cloud management processes: the cloud runs 24/7 so your cloud management also needs to. For more on this read our article about cloud management software
• Out-of-hours support: Outages can happen at any time so you need a level of assisted support for out-of-hours events
• Technical account manager: Picking up any queries you have about AWS and coordinating things like account management, audits etc...
• Support & advisory services: Access to AWS experts when you need them for advice and consultancy around your cloud infrastructure/plans

So let's look at these in a bit more detail.

Do you need automation & out of hours support?

The cloud is up 24/7 but a consultant or most support services are not. If a production system is impaired in or out of hours you need it resolved before it impacts the business.

This is why CloudOps is firstly cloud management software that brings together a set of tools to provide infrastructure event management. With 24/7 assisted support for any out-of-hours events, you know you have cover whenever something happens.

Do you need a technical account manager (TAM)?

Your AWS support plan should give you access to a technical account manager. AWS TAMs can help you with various tasks, such as:

• AWS best practices
• Account health checks
• Become a trusted advisor
• Co-ordinating packages of work
• Escalation contact

The technical account manager role is really important, as it should give you a sounding board and a secondary point of contact on your account that remains consistent. 

Do you need AWS Support & Advisory services?

Most organisations get a bit too focused on this area of their support plan. This then translates into paying expensive consultants/contractors, who are hard to find , for their expertise in a specific area. CloudOps has additional bolt-on services for support and advisory services. Nearly all our customers are able to drastically reduce the amount of consultancy/support they need with CloudOps and just take a bolt-on package for the year for those additional needs.

When you automate your cloud management and move towards robust, efficient cloud deployments, then your ongoing support needs will come down. Remove the firefighting and get back to concentrating on your business goals.

Get CloudOps Starter (CloudOps  Starter - Free cost visualization ) for free or book a test drive of CloudOps  and change how you manage the cloud.

You might also be interested in these articles

When it Comes to your Cloud Platform, are AWS Consultants Really the Best Option?

AWS Architecture: Why an AWS architect is unable to fix your cost and performance issues long term

How to Achieve AWS Cost Optimisation to Ensure You’re Getting Value for Money  

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Understanding AWS Support Services: Levels, Benefits, and Best Practices

Welcome to the comprehensive guide on understanding AWS Support Services. Whether you are a beginner or an experienced user of Amazon Web Services (AWS), clearly understanding the support levels, benefits, and best practices is crucial to optimizing your AWS experience.

This blog will delve into the various AWS support levels and offerings. From essential documentation and forums to personalized technical assistance, we will explore the differences between Basic, Developer, Business, and Enterprise Support plans. By understanding the features and limitations of each plan, you can select the one that aligns with your organization’s requirements.

Beyond explaining the support levels, we will also delve into the numerous benefits of AWS Support Services . These include access to architectural guidance, well-architected reviews, service health dashboards, and more. Additionally, we will provide insights into best practices for utilizing AWS Support Services efficiently.

If you’re ready to optimize your AWS experience and take advantage of unparalleled support from AWS, let’s dive in and explore the world of AWS Support Services together.

Levels of AWS Support – Basic, Developer, Business, and Enterprise

Amazon Web Services (AWS) offers a range of support options to cater to the diverse needs of its users. Whether you’re an individual developer or a large enterprise, AWS has a support plan tailored to your requirements. Let’s explore the different levels of AWS support:

Basic Support

AWS Basic Support is available to all AWS customers at no additional cost. This level of support provides access to a wealth of resources, including documentation, whitepapers, and best practice guides. It also allows you to participate in the AWS community forums to ask questions, share knowledge, and learn from other AWS users.

While Basic Support does not offer personalized support or guaranteed response times, it provides a solid foundation for getting started with AWS and resolving common issues. It is an excellent option for individuals and small businesses who are comfortable finding solutions independently or relying on community support.

For instance, if you’re a new startup entrepreneur wanting to launch your first web app on AWS, Basic Support provides valuable tools such as AWS docs and beginner guides. They’ll help you grasp the platform and kick off your project smoothly.

Developer Support

For developers and businesses that require a higher level of support, AWS offers the Developer Support plan. This plan builds upon the features of Basic Support and adds additional benefits to enhance your AWS experience. With Developer Support, you can access a dedicated support team that can assist with technical questions and provide guidance on best practices.

One of the critical benefits of Developer Support is the ability to open support cases directly with AWS technical experts. If you encounter a complex issue or need assistance with a specific AWS service, you can contact the support team for personalized help. Developer Support also offers faster response times than Basic Support, ensuring you receive timely assistance when needed.

Example: Imagine you’re a software development company launching a new mobile app that heavily relies on AWS Lambda functions. With Developer Support, you can directly reach out to AWS technical experts to troubleshoot any issues you encounter during the development process and ensure seamless app integration with AWS services.

Business Support

Designed for businesses with production workloads running on AWS, the Business Support plan offers even more excellent support and assistance. In addition to the benefits provided by Basic and Developer Support, Business Support includes features such as 24/7 access to AWS Support engineers via phone, chat, and email.

With Business Support, you also gain access to AWS Trusted Advisor. This service provides real-time guidance to help you optimize your AWS infrastructure for cost, performance, security, and reliability. This can be invaluable for organizations looking to maximize the efficiency and effectiveness of their AWS deployments.

Example: A medium-sized e-commerce company experiences a sudden surge in website traffic during the holiday season. With Business Support, they have access to round-the-clock support to promptly address any performance issues or infrastructure scaling challenges, ensuring uninterrupted service for their customers. Designed for businesses with production workloads running on AWS, the Business Support plan offers even more excellent support and assistance. In addition to the benefits provided by Basic and Developer Support, Business Support includes features such as 24/7 access to AWS Support engineers via phone, chat, and email.

Enterprise Support

The highest level of support offered by AWS is Enterprise Support. This plan is designed for large enterprises with mission-critical workloads and complex AWS environments. In addition to the benefits provided by Basic, Developer, and Business Support, Enterprise Support offers a comprehensive suite of features tailored to the unique needs of enterprise customers.

Enterprise Support provides access to a designated Technical Account Manager (TAM) who is your advocate and includes guidance on architectural best practices, performance optimization, and cost management. TAMs are highly skilled AWS experts who work closely with you to understand your business goals and help you achieve them through the optimal use of AWS services.

In addition to personalized support, Enterprise Support includes enhanced service level agreements (SLAs) for response and resolution times and access to the AWS Infrastructure Event Management (IEM) service, which provides proactive communication and assistance during critical events.

Example: A large financial institution migrating its critical systems to AWS requires personalized support tailored to its complex infrastructure needs. With Enterprise Support, they have a dedicated TAM who collaborates closely with their IT team, conducting regular architecture reviews and offering strategic advice to ensure compliance, security, and efficiency across their AWS environment.

By understanding the different levels of AWS support, you can choose the plan that best suits your organization’s needs. Whether you’re just starting with AWS or running complex enterprise workloads, a support option is available to help you succeed.

Benefits of AWS Support Services

AWS Support Services offer a wide range of benefits that can significantly enhance your experience with AWS. Let’s explore some of the key benefits you can expect when you sign up for AWS Support:

Access to Architectural Guidance

One of the significant benefits of AWS Support Services is access to architectural guidance from AWS experts. Whether designing a new application or optimizing an existing one, AWS architects can provide valuable insights and recommendations to help you make the most of AWS services.

Architectural guidance can include recommendations on selecting the right AWS services, designing for high availability and scalability, optimizing cost and performance, implementing security best practices, and more. By leveraging the expertise of AWS architects, you can ensure that your AWS infrastructure is built to meet your specific requirements and goals.

Well-Architected Reviews

Another valuable benefit of AWS Support Services is the opportunity to undergo well-architected reviews. Well-Architected Reviews are a comprehensive assessment of your AWS workloads against AWS best practices. These reviews help you identify areas for improvement and optimize your architecture for cost, performance, security, reliability, and operational excellence.

During a well-architected review, an AWS Solutions Architect will evaluate your AWS environment based on the five pillars of the AWS Well-Architected Framework: operational excellence, security, reliability, performance efficiency, and cost optimization. The review will provide actionable recommendations to address any identified gaps or areas of concern, helping you improve your AWS infrastructure’s overall quality and efficiency.

Service Health Dashboards

AWS provides service health dashboards that give you real-time visibility into the status and health of AWS services in the regions you use. These dashboards provide information on service availability, performance, and ongoing or resolved issues. By monitoring the service health dashboards, you can stay informed about potential disruptions or incidents that may impact your AWS workloads.

The service health dashboards also offer proactive notifications, allowing you to subscribe to alerts for specific AWS services or regions. This ensures that you are promptly notified of any service-related events or updates, enabling you to take appropriate action and minimize any potential impact on your applications or infrastructure.

Personalized Technical Assistance

One of the most valuable benefits of AWS Support Services is the ability to receive personalized technical assistance from AWS experts. Depending on your level of support, you can open support cases and engage with AWS technical support engineers who can help you troubleshoot issues, guide best practices, and answer your technical questions.

Having access to personalized technical assistance can be particularly beneficial when you encounter complex issues or need help with specific aspects of AWS services. The support engineers can work with you to understand your requirements, analyze your environment, and provide tailored solutions that address your unique needs.

AWS Trusted Advisor

AWS Trusted Advisor is like having a handy helper who immediately gives tips to improve your AWS setup. It is a helpful tool that offers instant advice to improve your AWS setup. Trusted Advisor analyzes your AWS environment and recommends improving performance, security, cost efficiency, and fault tolerance. It helps you identify potential issues and opportunities for optimization, ensuring that you maximize the value of your AWS investment.

Trusted Advisor covers many areas, including cost optimization, security best practices, performance optimization, fault tolerance, and service limits. By regularly reviewing the recommendations provided by Trusted Advisor, you can ensure that your AWS environment remains secure, efficient, and well-optimized for your specific requirements.

AWS Support Center

You can leverage the AWS Support Center to access and utilize AWS Support Services. The AWS Support Center is a centralized portal that provides various resources and tools to help you get the most out of your AWS Support subscription.

The Support Center allows you to manage your support cases, access AWS documentation and whitepapers, browse the AWS Knowledge Center for solutions to common issues and interact with the AWS community forums. It also provides access to additional support resources, such as AWS Trusted Advisor and the AWS Personal Health Dashboard.

To access the AWS Support Center, log in to the AWS Management Console and navigate to the Support section. From there, you can explore the various support resources and tools available based on your support plan.

AWS Support Plans – Choosing the Right Plan for Your Business

When selecting an AWS support plan for your business, it’s essential to consider your organization’s specific requirements and goals. Each support plan offers different benefits, so choosing the right strategy is crucial to ensure you receive the appropriate assistance and guidance.

To determine the most suitable AWS support plan for your business, consider the following factors:

Workload Criticality

Assess the criticality of your AWS workloads to determine the level of support you need. If your workloads are non-critical or experimental, Basic Support may be sufficient. However, if you have production workloads that require high availability and quick response times, you may need a higher level of support, such as Developer, Business, or Enterprise Support.

Support Needs

Consider the level of support your organization requires. If you have a dedicated IT team with extensive AWS knowledge, you may require less support and can opt for a lower-level plan. On the other hand, if you need personalized technical assistance and guidance, a higher-level plan that offers access to AWS technical experts may be more suitable.

Evaluate your budget and determine how much you are willing to invest in AWS support. Remember that the cost of support plans varies based on the level of support and features included. Consider each plan’s value and select the one that aligns with your budget while providing the necessary support for your business.

Future Growth

Consider your organization’s growth plans and future AWS usage. Anticipate rapid growth or an increase in AWS workloads. Choosing a support plan that offers scalability and additional features to accommodate your evolving needs may be beneficial.

By carefully considering these factors, you can select an AWS support plan that aligns with your organization’s requirements and provides the necessary support for your AWS workloads.

AWS Support Pricing – Understanding the Cost Structure

Understanding the pricing structure of AWS support plans is essential when evaluating the cost of AWS Support Services. The cost of AWS support varies based on the level of support you choose and factors such as your AWS usage and the region in which you operate.

AWS support pricing is generally divided into two components:

Support Level Fee

Each support plan has a base support level fee that covers the standard support features included in that plan. The support level fee varies based on your support level, such as Basic, Developer, Business, or Enterprise Support.

The support level fee is charged monthly and is independent of your AWS usage. This means that the support level fee remains constant regardless of the number of AWS services you use or the amount of data transferred.

Usage-Based Fee

In addition to the support level fee, AWS support pricing includes an additional usage-based fee. This fee is calculated based on a percentage of your total AWS usage charges.

The percentage used to calculate the usage-based fee varies depending on the support plan. For example, the usage-based fee for Basic Support is 3% of your monthly AWS usage charges, while the cost for Developer, Business, and Enterprise Support is 10%.

It’s important to note that the usage-based fee does not apply to certain AWS services, such as AWS Marketplace, AWS Support API, AWS Premium Support for Third-Party Software, and AWS Support for AWS GovCloud (US).

By understanding the cost structure of AWS support pricing, you can accurately evaluate the cost of AWS Support Services and select a support plan that fits your budget.

Leveraging AWS Support Services for Optimal Business Success

In conclusion, AWS Support Services provides a wide range of benefits and assistance to help you optimize your AWS experience. By understanding the different levels of support, such as Basic, Developer, Business, and Enterprise, you can choose the plan that aligns with your organization’s requirements and receive the appropriate level of support.

AWS Support Services offer numerous benefits, including access to architectural guidance, well-architected reviews, service health dashboards, personalized technical assistance, and the powerful AWS Trusted Advisor tool. Leveraging these benefits helps you enhance your AWS infrastructure’s performance, security, and cost efficiency.

When selecting an AWS support plan, consider factors such as workload criticality, support needs, budget, and future growth. By evaluating these factors, you can choose a support plan that meets your organization’s requirements and provides the necessary assistance for your AWS workloads.

Finally, understanding the cost structure of AWS support pricing is crucial when evaluating the cost of AWS Support Services. By considering the support level fee and usage-based fee, you can accurately assess the cost of support plans and select one that fits your budget.

With AWS Support Services at your disposal, you can leverage the expertise and resources of AWS to optimize your AWS infrastructure, resolve issues efficiently, and drive optimal business success.

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AWS Newbies

AWS Support Plans

There are 5 tiers to AWS Support Plans : Basic , Developer , Business , Enterprise On-Ramp , and Enterprise . Depending on the plan you select, you receive different support resources.

For example, only Enterprise level plans provide Technical Account Manager (TAM) and Support Concierge access. TAMs provide proactive best practices guidance, and help you develop and run AWS solutions. Support Concierge provides account and billing analysis to help cut costs.

The pricing range from Free to “starting at” $15,000/mo, so there is definitely a big difference in pricing.

For the support you receive, Business is probably the best bet for many of the support plan related questions, when you consider the price ($100/mo vs $15,000/mo for Enterprise) and the support SLA of 24×7 support with 1 hour response to urgent support cases.

Support Plans are important part of Certified Cloud Practitioner Exam , so it’s important that you can identify the different levels, and what kind of services each level entitles you to.

These two pages provided by AWS are critical to go through:

• Compare AWS Support Plans (AWS)
• AWS Support Plan Pricing (AWS)

This is a VERY bare-bones comparison between the different support plans, but I highly recommend you check out the above pages to get the more in-depth information for the certification exam (or to make a decision on which support plan to choose for your organization).

• Customer service for account and billing questions only
• Access to AWS Community Forums
• Cost: Higher of $29/mo or 3% of monthly usage (scales with use)
• Use: Experimenting with AWS
• SLA: 12-14 hours at local business hours
• Cost: Higher of $100/mo or 10% of monthly usage for first $10k, 7% for $10~80k, 5% for $80~250k, 3% of $250k+ (scales with use)
• Use: Production use of AWS
• Full access to AWS Trusted Advisor for optimizing infrastructure
• AWS Support API access for support case automation
• 1 hour response time to urgent support cases
• Provides support with common 3rd party applications

Enterprise-On-Ramp

• Cost: Higher of $5,000/mo or 10% of monthly usage
• Use: Production and/or business-critical use of AWS
• Comes with all the features of the Business Plan
• Technical Account Manager (TAM): provides proactive best practice guidance, and helps develop and run AWS solutions
• 30 min response to critical support cases (with priority)
• Cost: Higher of $15,000/mo or 10% of monthly usage for first $150k (scales with use)
• Use: Mission-critical use of AWS
• Comes with all the features of the Enterprise On-Ramp Plan
• Technical Account Manager (TAM): provides proactive best practice guidance, and helps develop and run AWS solutions (assigned a single TAM)
• Support Concierge: billing and account analysis
• 15 min response to critical support cases (with priority)

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The overview of AWS Support plans

Volodymyr Rudyi

AWS Support offers an efficient combination of tools, technologies, employees, and various programs that proactively help your organization optimize performance, cut down costs, and apply innovations at a faster pace. Despite the size of your business or industry you work in,  Amazon Web Services  allows moving faster in the cloud and focusing on core operations. That also brings the opportunity to save a lot of time. 

Thus, AWS aims to make its clients successful during their cloud journey and deal with relevant requests. Such requests include answering best practices questions, guiding on configuration, break-fixing, and resolving different problems. To do that, AWS has four Support plans that allow troubleshooting issues, lowering costs, and using AWS services appropriately. 

In this blog post, we will briefly analyze the following AWS Support plans that can satisfy your company’s requirements:

• Enterprise  

Basic Support

Each customer automatically gains AWS Basic Support that is free. This tier includes:

• Customer service & communities  - around-the-clock access to customer service, relevant documentation and whitepapers, support forums, and communities like AWS re:Post. Thanks to Basic Support, your organization may also contact AWS to ask billing questions or increase service limits. 
• AWS Trusted Advisor  - access to a limited number of AWS Trusted Advisor checks, along with guidance for  provisioning your AWS resources  depending on best practices. That allows increasing performance and improving security. 
• AWS Personal Health Dashboard  - this tool offers a personalized view of your AWS services’ health. Also, it provides alerts and remediation guidance if your AWS resources are affected. 

The mentioned features require no cost for all customers. However, if your company starts moving mission-critical workloads into Amazon Web Services, you should consider higher tiers of support to satisfy your business needs. 

Developer, Business, and Enterprise Support

These three tiers include all the advantages offered by Basic Support, along with the ability to open an unlimited number of different technical support cases. Such Support plans provide pay-by-the-month pricing that requires no long-term contracts. In terms of  pricing , the Developer plan is the cheapest, while the Business one is in the middle. Of course, the Enterprise plan is the most expensive.  

Developer Support

With the Developer Support plan, your organization can email client support directly and get a response to critical questions within 24 hours. Also, you may even receive a response within less than 12 hours when your system is impaired. The Developer tier is perfect for companies that experiment with Amazon Web Services or set up testing or proofs of concept. 

Clients using the particular Support plan obtain the following features: 

• Best practice guides;
• Customer-side diagnostic tools;
• Building-block architecture support that involves guidance on using AWS offerings, features, and numerous services together.

For instance, let’s imagine that your organization is exploring AWS services. No doubt that you have already known or even worked with some of them. But you do not understand how to use such services together for building applications that will satisfy your company’s requirements. That is when the building-block architecture support comes in handy since it allows defining opportunities to combine specific services and features. 

Business Support

When customers start running production workloads on Amazon Web Services, they should advance to the Business Support plan. This tier includes everything offered by the previous ones. But here, Trusted Advisor will open up the whole set of checks for your AWS account. Thus, you obtain direct phone access to the AWS support team that provides a four-hour response time depending on SLA (service-level agreement). However, when your system is impaired, you will get a response within only one hour. 

In addition, as an important component of the Business Support plan, AWS allows accessing infrastructure event management. For the additional fee, Amazon Web Services can help your company plan for different massive events such as brand new launches and advertising blitzes. 

Clients using this tier gain access to extra features, including: 

• Use-case guidance for identifying AWS offerings, features, and services which can satisfy your organization’s specific requirements;
• All checks offered by AWS Trusted Advisor;
• Limited support regarding third-party software (like common operating systems or application stack components).

For example, your organization has the Business tier and plans for installing a common third-party OS onto the relevant Amazon EC2 instances. Therefore, you can contact AWS Support to install, configure, and troubleshoot this OS. But for advanced topics like how to optimize performance, use custom scripts, or resolve security issues, you should contact a third-party software vendor directly. 

Enterprise support

Lastly, for organizations that run mission-critical workloads, it is critical to use the Enterprise Support plan. The Enterprise tier involves everything from the previous plans. Also, it provides a 15-minute response time for critical workloads. 

Customers using this plan will obtain features like: 

• Application architecture guidance that serves as a consultative relationship for supporting your organization’s specific use cases or apps;
• Infrastructure event management that is considered a short-term engagement with AWS Support. It allows gaining a better understanding of the company’s use cases and offers appropriate architectural and scaling guidance;
• TAM (Technical Account Manager).

Technical Account Manager 

If your organization has the Enterprise Support tier, the TAM becomes your primary point when contacting Amazon Web Services. They provide necessary guidance and architectural reviews, along with constant communication with your business while you are planning, deploying, and optimizing your apps. 

Besides, your technical account manager provides expertise through various AWS services. They help with designing solutions that can apply numerous services together effectively using an integrated approach. 

For instance, your company wants to develop an application that requires using some AWS services together. In this scenario, your TAM will provide valuable insights into how to use such services correctly. That can be achieved by aligning with predefined requirements your organization hopes to address via its new application. 

Scope of AWS Support plans

AWS Support tiers deal with development and production problems related to AWS products and services. Also, they cover other critical components:

• “How to” questions regarding AWS services or features;
• Common best practices that allow integrating, deploying, and managing apps in the cloud efficiently;
• Resolving API and AWS Software Development Kit (AWS SDK) issues;
• Addressing operational and systemic issues related to  AWS resources ;
• Problems with AWS Management Console and other AWS tools;
• Issues identified by EC2 health checks;
• Numerous third-party applications, including operating systems, web servers, databases, VPN, or storage configuration

On the other hand, AWS Support does not involve:

• Developing code
• Debugging custom software
• Conducting system administration operations
• Configuring database queries
• Cross-account support

The bottom line

Amazon Web Services is focused on addressing different toughest challenges faced by its customers in their cloud journey. Of course, that may require troubleshooting a relevant issue sometimes. But in most cases, that involves finding ways for clients to use AWS services better, answering practices-related questions, and providing guidance of configuration. After all, AWS aims to help your company achieve the desired outcomes for making your business successful. 

How AgileVision can help

As an official  AWS Consulting Partner , AgileVision helps companies to manage their AWS resources. Are you considering switching to the new Support plan to meet your specific business requirements or need advice on your current one? Feel free to contact us and we can help you to make the right decision. 

About 5 mins

Learning Objectives

Explore the support plans, case severity and response times, meet your tam and support concierge in aws enterprise support.

• Challenge +100 points

Find the Right Help with AWS Support Plans

After completing this unit, you’ll be able to:

• Differentiate between support plans.
• Explain the case severity structure.

We want to help you do amazing things with AWS. Whether you are new or continuing to adopt AWS services and applications as your business solutions, AWS Support can provide various types of support depending on your needs and goals.

AWS supports all our customers, including customers who are:

• Experimenting with AWS
• Looking for production uses of AWS
• Using AWS as a business-critical resource

AWS Support offers four support plans:

• Basic support for account and billing questions and service limit increases
• Developer support recommended for early development, experimenting, or testing in AWS
• Business support recommended for running production workloads in AWS
• Enterprise support recommended for running business and mission critical workloads in AWS

Basic support is included for all AWS customers. The other plans offer an unlimited number of technical support cases with pay-by-the-month pricing and no long-term contracts.

In addition to the support plan you select, the case severity will drive the type of response that you receive. There are five severity levels:

• Critical —Your business is at risk. Critical functions of your application are unavailable.
• Urgent —Your business is significantly impacted. Important functions of your application are unavailable.
• High —Important functions of your application are impaired or degraded.
• Normal —Noncritical functions of your application are behaving abnormally, or you have a time-sensitive development question.
• Low —You have a general development question, or you want to request a feature.

Note that there is no case support with the Basic Support Plan.

These response times should be considered when you determine which support plan is best for your organization.

For proactive guidance, AWS Enterprise Support has technical account managers (TAMs) designated as your primary point of contact. The TAM can provide guidance, architectural review, and continuous ongoing communication to keep you informed and prepared as you plan, deploy, and optimize your solutions.

For account assistance, the Support Concierge is a billing and account expert who provides quick and efficient analysis on billing and account issues. The concierge addresses all nontechnical billing and account-level inquiries.

In the next unit, we discuss additional AWS resources like the AWS Partner Network, AWS Marketplace, and AWS Quick Starts.

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How do AWS Support plans work in an organization in AWS Organizations?

I'm joining or creating an organization in AWS Organizations. How does this affect my AWS Support plan?

AWS Support plans are account-specific, so each account in an organization has its own AWS Support plan.

The AWS Support plan on the payer account of an organization doesn't automatically apply to member accounts in the organization. Note: Enterprise On-Ramp and Enterprise Support plans have the option to include multiple accounts in an aggregated monthly billing.

When a member account with an AWS Support plan is added to an organization, the following happens automatically:

• The AWS Support plan on the member account is temporarily canceled.
• A prorated refund is issued to the member account for the remainder of the month.
• In a few minutes, the AWS Support plan is automatically reactivated on the member account.
• A new monthly bill is generated on the organization's consolidated bill.

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What is an AWS Enterprise Discount Program?

• Categories: Cloud Cost Optimization
• Date: April 28, 2023

What is the AWS Enterprise Discount Program?

The AWS Enterprise Discount Program is an excellent option for businesses committed to using AWS for their cloud infrastructure needs and looking to save money on their long-term AWS spend. By committing to AWS through the program, companies can take advantage of significant discounts and other benefits that can help them optimize their cloud infrastructure costs .

The program rewards greater spending with greater savings; the discount percentage varies depending on the commitment size. For example, a commitment of $500,000 over 12 months might provide a discount of 5%, while a commitment of $50 million over 36 months might provide a discount of 15% or more.

To qualify for the program, companies must commit to a minimum of $500,000 in annual cloud infrastructure spending. The program incentivizes companies to make longer-term commitments to AWS and increase growth. Discounts increase with the length of the commitment and projected growth in spend.

The criteria for eligibility to join an AWS Enterprise Discount Program:

How does the aws enterprise discount program work, aws marketplace and enterprise discount program integration, here's a recap of the aws enterprise discount program and why businesses should consider the program:, there are several reasons why businesses should consider the aws enterprise discount program, including:.

Overall, the AWS Enterprise Discount Program is an excellent option for businesses looking to save money on their AWS infrastructure while gaining access to various support and resources.

By making a longer-term commitment to AWS through the program, businesses can take advantage of significant discounts, increased budgeting predictability, and streamlined infrastructure management, all of which can help businesses operate more efficiently and effectively.

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AWS Support charges for accounts in an AWS Organizations

AWS calculates AWS Support fees independently for each member account. Typically an AWS Support subscription for a member account does not apply to the entire organization. Each account subscribes independently. Enterprise Support plan customers have the option to include multiple accounts in an aggregated monthly billing. Monthly charges for the Developer, Business, and Enterprise Support plans are based on each month's AWS usage, subject to a monthly minimum. AWS Support fees associated with Reserved Instance and Savings Plan purchases apply to the member accounts that made the purchase. For more information, see AWS Support Plan Pricing .

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Sony and Apollo’s Plan for Paramount: Break It Up

CBS and other well-known properties would be sold if Sony and Apollo were able to buy Paramount. But the new owners would keep the movie studio.

By Benjamin Mullin and Lauren Hirsch

Shari Redstone helped build Paramount Global into a media empire, but if Sony Pictures Entertainment and the private-equity giant Apollo Global Management succeed in acquiring it, they plan to break it all up, according to three people familiar with the matter.

The plan would include auctioning off CBS, cable channels like MTV and the Paramount Plus streaming service, said the people, who asked not to be identified sharing private details. Paramount Pictures — home to blockbusters like “The Godfather,” “Top Gun” and the “Mission: Impossible” franchise — would be combined with Sony’s business.

Sony and Apollo, which made a nonbinding expression of interest in acquiring Paramount for $26 billion last week, are also likely to keep Paramount’s library of films and TV shows and the rights to well-known characters, including the Teenage Mutant Ninja Turtles and SpongeBob SquarePants. They have not yet outlined this plan to Paramount or its advisers.

A breakup of Paramount would represent a major changing of the guard in the entertainment industry. CBS and Paramount have been controlled by the Redstone family for decades, since the media mogul Sumner Redstone assembled the conglomerate in a series of audacious deals. His daughter, Ms. Redstone, championed a 2019 deal to reunite it, and she remains Paramount’s controlling shareholder.

Sony and Apollo are now engaging with Paramount’s financial advisers on next steps in their proposal, the people said. The two companies have not yet signed formal nondisclosure agreements or begun due diligence reviews, a process that could take weeks.

Though it’s still early, the two bidders have already begun to envision how a deal for Paramount could unfold. The two would likely operate the company as a joint venture controlled by Sony, with a minority stake owned by Apollo, the people said. Sony would look to combine the marketing and distribution functions of the Paramount movie studio with its own operations, and divest the rest of the properties.

Over time, Apollo could sell its stake in the joint venture back to Sony or to another buyer. It’s not yet clear just how large a stake Apollo would hold in the business, though the company plans to invest billions in the deal, one person said.

A breakup of Paramount is not a preferred outcome for Ms. Redstone, who would prefer the company to pass on to another buyer intact, a person familiar with her thinking said. But it wouldn’t necessarily be a dealbreaker if the offer was compelling, the person said.

There are other suitors. Skydance, a media company founded by the tech scion David Ellison, has been in discussions with Paramount for months about a potential deal. Exclusive negotiations between Skydance and Paramount lapsed last week, shortly after Sony and Apollo put in their expression of interest. But Skydance remains interested.

Sony and Paramount have different approaches to the entertainment business, and a deal would probably result in a U-turn for Paramount. Unlike Paramount, which streams its content on Paramount+, Sony licenses its movies and TV shows to companies like Netflix and Disney. Sony would probably not change that approach in a deal with Paramount and would most likely look to combine Paramount+ with a rival service, such as Comcast’s Peacock or Warner Bros. Discovery’s Max.

Sony has long pursued Paramount’s movie studio. Several years ago, Sony executives reached out to Paramount to see if the company would be willing to sell Paramount Pictures or merge it into a joint venture, but Paramount signaled it was interested only in a deal for the whole company. So when Apollo made a bid for all of Paramount this year, Sony decided to team up.

Any deal by Sony would face regulatory hurdles. Regulations restrict foreign owners from holding licenses for U.S. broadcast stations, which could prevent Sony — which is owned by the Japanese-based Sony Group — from owning CBS-affiliated TV stations. But they could divest the stations immediately, or have Apollo apply for the license. They are also considering other options for the stations.

The deal would also most likely require clearance from the Committee on Foreign Investment in the United States, the panel in Washington that scrutinizes acquisitions by foreign owners.

Sony and Apollo believe that when they decide to sell the Paramount assets , there could be many logical buyers, the three sources said. Warner Bros. Discovery, which does not own a broadcast network, could be a suitor for CBS. TV station groups like Nexstar and Tegna could be logical buyers for CBS’s owned and operated TV stations.

The hardest asset to sell would most likely be Paramount’s cable networks, like MTV and Nickelodeon, but those could be sold to a TV programmer looking for greater scale in negotiations with cable companies like Charter and Comcast.

Benjamin Mullin reports on the major companies behind news and entertainment. Contact Ben securely on Signal at +1 530-961-3223 or email at [email protected] . More about Benjamin Mullin

Lauren Hirsch joined The Times from CNBC in 2020, covering deals and the biggest stories on Wall Street. More about Lauren Hirsch