customer service skills resume template

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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• Customer-servic

Customer Service Resume Examples with 80+ ATS-Friendly Templates

Creating an effective customer service resume is essential for success in the dynamic and customer-centric professional landscape. This guide provides insights into showcasing key skills, pursuing continuing education, and tailoring your resume to stand out in the competitive customer service job market. Whether you're a seasoned customer service representative or aspiring to managerial roles, use these tips to present yourself effectively.

customer-service jobs

Use the following guidelines and resume examples to choose the best resume format.

Customer Service Advisor Resume Example

Banking Representative Resume Example

Call Center Manager Resume Example

Introduction:

Welcome to our comprehensive guide on creating an effective customer service resume! Whether you're an experienced customer service representative or aiming for a managerial position, a well-crafted resume is vital for showcasing your skills and landing your ideal customer service role. In this guide, we'll explore various aspects of building a compelling customer service resume, including key skills, continuing education opportunities, a sample resume, highlighting expertise, and addressing common questions.

About Customer Service:

Customer service professionals play a crucial role in ensuring positive interactions between businesses and their customers. From handling inquiries and resolving issues to providing excellent support, customer service roles require strong communication, problem-solving, and interpersonal skills.

How to Showcase Key Skills in Your Customer Service Resume:

• Communication Skills : Emphasize your ability to communicate effectively, both verbally and in writing.
• Problem-Solving : Showcase instances where you successfully resolved customer issues or found creative solutions.
• Empathy : Highlight your capacity to understand and empathize with customer concerns.
• Multitasking : Illustrate your capability to manage multiple tasks efficiently in a fast-paced environment.
• Customer Relationship Management: Demonstrate your focus on building and maintaining positive customer relationships.

Continuing Education Opportunities to Enhance a Customer Service Resume:

• Customer Service Training Programs : Attend workshops and training programs focused on enhancing customer service skills.
• Conflict Resolution Courses: Learn strategies for effective conflict resolution to handle challenging customer interactions.
• Professional Certifications : Obtain relevant certifications such as Customer Service Professional (CSP) or Customer Experience Specialist.
• Continuous Learning : Stay informed about industry trends and evolving customer service practices through webinars and online courses.
• Leadership Development Programs : If aiming for managerial roles, consider enrolling in leadership development programs.

Sample of Customer Service Resume:

Personal Details:

• Name : [Your Name]
• Contact Information : [Your Phone Number, Email]

Summary : Dedicated and customer-focused professional with [X years] of experience in providing exceptional customer service. Proven track record of resolving issues, ensuring customer satisfaction, and building positive relationships.

Work Experience : [Include details of your relevant work experience, emphasizing achievements and responsibilities.]

Education : [Highlight your educational background, including degrees, certifications, and relevant training.]

• Effective Communication
• Problem-Solving
• Multitasking
• Customer Relationship Management

Certifications :

• [List any relevant certifications, such as CSP or other customer service certifications.]

Highlight Your Customer Service Expertise and Key Skills:

• Successful Issue Resolution : Showcase instances where your intervention led to the resolution of challenging customer issues.
• Customer Satisfaction Metrics : Highlight achievements in improving customer satisfaction scores or receiving positive feedback.
• Team Collaboration : If applicable, emphasize your ability to collaborate with cross-functional teams to enhance the overall customer experience.
• Product Knowledge : Illustrate your expertise in product knowledge and the ability to convey this knowledge to customers.
• Continuous Improvement : Demonstrate your commitment to continuous improvement by implementing new processes or strategies that enhance customer service.
• Q: How can I tailor my customer service resume for a call center role?
• A: Emphasize your experience in handling high call volumes, addressing customer concerns, and meeting call center metrics.
• Q: Is it essential to include customer satisfaction metrics on my resume?
• A: Including specific metrics demonstrates tangible results and provides evidence of your impact on customer satisfaction.
• Q: What role does empathy play in customer service resumes?
• A: Empathy is crucial for understanding customer concerns and building rapport. Highlight instances where your empathy positively influenced customer interactions.
• Q: How important is it to showcase my teamwork skills in a customer service resume?
• A: Team collaboration is valuable, especially in roles that involve cross-functional cooperation. Highlight instances where you successfully collaborated with teams.
• Q: Can I include testimonials or positive customer feedback on my resume?
• A: While it's not common, you can include a brief section highlighting notable customer testimonials or positive feedback received.

For more specialized examples, explore our templates for:

• Customer Service Advisor
• Banking Representative
• Call Center Manager
• Call Center Representative
• Call Center Team Leader
• Camp Counselor
• Client Service Specialist
• Customer Experience Manager
• Customer Relationship Officer
• Customer Service Assistant Manager
• Customer Service Representative
• Customer Success Manager
• Customer Service Supervisor
• Director of Member Services

More Resume Examples for the Next Step in Your Resume Career jobs

• Customer Service Advisor Resume
• Banking Representative Resume
• Call Center Manager Resume
• Call Center Representative Resume
• Call Center Team Leader Resume
• Camp Counselor Resume
• Client Service Specialist Resume
• Customer Experience Manager Resume
• Customer Relationship Officer Resume
• Customer Service Assistant Manager Resume
• Customer Service Representative Resume
• Customer Success Manager Resume
• Customer Service Supervisor Resume
• Director Of Member Services Resume

More Cover Examples for the Next Step in Your Cover Career jobs

• Customer Service Advisor Cover Letter
• Banking Representative Cover Letter
• Call Center Manager Cover Letter
• Call Center Representative Cover Letter
• Call Center Team Leader Cover Letter
• Camp Counselor Cover Letter
• Client Service Specialist Cover Letter
• Customer Experience Manager Cover Letter
• Customer Relationship Officer Cover Letter
• Customer Service Assistant Manager Cover Letter
• Customer Service Representative Cover Letter
• Customer Success Manager Cover Letter
• Customer Service Supervisor Cover Letter
• Director Of Member Services Cover Letter

Get started with a winning resume template

Your guide to awesome resumes : real 800+ resume examples inside.

Step into our world of "Awesome Resumes" We've collected over 1000 real examples to help you create the best resumes. No matter what kind of job you want, these Resume examples can show you how to do it. Every example has been looked at by an Certified Resume Expert who knows about Creating ATS Resumes and cover letters.

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• ResyMatch.io Scan and score your resume vs. any target job.
• ResyBuild.io Build a job-winning resume using proven templates and advice.
• CoverBuild.io Have AI generate a personalized, job-winning cover letter in
• HeadlineAnalyzer.io Transform your LinkedIn headline into a job-generating machine.
• ResyBullet.io Scan, score, and upgrade your resume bullets.
• Mailscoop.io Find anyone’s professional email address in seconds.
• The Job Search Email Playbook Our 100+ page guide to writing job-winning emails.
• Value Validation Project Starter Kit Everything you need to create a job-winning VVP.
• No Experience, No Problem Learn how to change careers with no experience.
• The Interview Preparation System A proven system for job-winning interview prep.
• The LinkedIn Launch Formula A proven system for six-figure success on LinkedIn.
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• LinkedIn Profile Optimization Our comprehensive guide to optimizing your LinkedIn profile.
• LinkedIn Headlines Learn how to write a crazy-effective LinkedIn headline.
• LinkedIn Profile Picture Learn how to create a job-winning LinkedIn profile picture.
• LinkedIn About Section Write a job-winning About section (with examples!)
• LinkedIn Cover Photos Learn how to create a job-winning LinkedIn cover photo.
• GET YOUR FREE LINKEDIN HEADLINE SCORE >>
• ResyMatch.io Scan your resume and turn it into a job-generating machine.
• ResyBuild.io Build a beautiful, job-winning resume using recruiter-approved templates.
• Resume Examples Check out example resumes for a range of job titles and industries.
• How To Write A Resume Learn how to write a resume that actually wins job offers.
• Resume Summaries Our guide on writing a job-winning resume summary.
• Resume Tips & Action Words 175+ tips & examples to supercharge your resume.
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• CoverBuild.io Use our tool to generate a personalized, job-winning cover letter in
• Cover Letter Examples Check out example cover letters for a range of job titles and industries.
• How To Write A Cover Letter Learn how to write a cover letter that actually wins job offers.
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• Addressing A Cover Letter Learn how to start a cover letter the right way.
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• What To Wear To An Interview A simple guide to dressing for the job you want.
• How To Write A Job-Winning Thank You Note Learn how to write a post-interview thank you that wins job offers.

Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Work-From-Home Resume: Top Skills, Sections & Examples

3 key takeaways

• A work-from-home resume showcases the capacity to effectively perform job tasks remotely
• The skills section of your resume is one key area to highlight your ability to work from home.
• Teal’s AI Resume Builder can help you write a tailored work experience section for work-from-home resumes.

Imagine a commute-free morning, more quality time with the family, a flexible schedule, fewer meeting rooms, and less office politics. That’s more or less the reality for the 12 percent of full-time employees and 30 percent of hybrid employees in America.

However, LinkedIn cites that while remote job ads dwindle , they actually garner 50 percent of the total applications. That means there are more workers looking for remote work than remote jobs. To really stand out, you’ll need one important tool: a work-from-home resume.

Struggling to land remote jobs with your resume? Get started with Teal’s AI Resume Builder for free.

What is a work-from-home resume?

The work-from-home resume serves the same purpose as a traditional resume. It  showcases your skills, experience, and qualifications to potential employers. However, there are key differences.

For example, remote workers manage time effectively and work independently—a work-from-home resume must demonstrate those relevant soft skills.

As with any job, showcasing past experience in the field can help you land more work in the same field. Thus, showcasing experience working from home is helpful to land another remote job.

What to include in a work-from-home resume

While there's no one right way to create a work-from-home resume, there are a few essential elements the best ones include.

Resume objectives , also called professional summaries, are statements just below your contact information and target title. 

If you are just starting out in the remote field, the resume objective gives you the opportunity to discuss your desire to pivot into a remote work environment.

An objective for a work-from-home resume should include your:

• Desired position or job title
• Aspirations or career goals (if pivoting into remote work)
• Experience with remote collaboration and communication

Work-from-home resume objective sample

"Versatile and creative video editor with a passion for visual storytelling, eager to leverage 4 years of experience in crafting captivating video content within remote work environments. Skilled in collaborating effectively with remote teams, utilizing platforms like Slack, Zoom, and Frame.io to facilitate seamless communication and project management. 

Example keywords to describe yourself in an objective for a work-from-home resume:

• Self-Motivated
• Communicative
• Collaborative

Resumes traditionally include at least the city and state of your address. When applying to remote positions, your physical location is less important. You have a few options:

• List your city and state
• Leave it off
• State “remote” or “location independent”

Always consider the job application at hand. For example, there may be an occasion where you're applying to a work-from-home position but they require you to reside nearby. In such a case, list your city and state. 

“I look for an overlap of at least three hours in our business days,” says remote work expert and freelance business owner Domenico Trimboli . “This helps solve issues in a quicker way when they arise.”

Here's what the contact section of your remote work resume could look like:

Chris Johnson

123-456-7890 | [email protected]

US remote worker in Pacific Time Zone 

Skills and competencies

A dedicated resume skills section helps you highlight your qualifications while optimizing your resume for ATS searches using relevant keywords. Remember to include soft and hard skills that are valuable for remote jobs .

Work-from-home soft skills

Your work-from-home resume must convey your ability to manage time without direct supervision. Highlight your self-organization skills and capacity to meet deadlines.

Example work-from-home resume soft skills

• Time Management
• Adaptability
• Problem-Solving
• Organization
• Written Communication
• Reliability
• Collaboration

Work-from-home hard skills

Your work-from-home resume must showcase your communication and collaboration skills. In addition to any technical skills needed for the role, highlight your ability to collaborate with a remote team. 

Example work-from-home resume hard skills

• Virtual Collaboration Tools (e.g., Teams, Slack)
• Video Conferencing Software (e.g., Zoom)
• Project Management Tools (e.g., Clickup, Asana)
• Remote Desktop Applications (e.g., TeamViewer)
• Cloud-Based File Sharing Systems (e.g., Google Drive, Box)
• Content Management Systems (CMS) (e.g., Wordpress)
• Customer Relationship Management (CRM) Software (e.g., Salesforce, Hubspot)
• Language Skills 
• Online Research Skills
• Cybersecurity Awareness
• Password Sharing (1password, LastPass)
• Knowledge Management Software (Guru, Notion)
• Screening Recording Software (Loom, BombBomb)

Work experience

The bulk of your resume is dedicated to listing your past experience, along with your responsibilities and achievements. You’ll want to tailor this section to the job description as much as possible, aligning your achievements with the skills needed in the new position. 

How do you describe remote work experience on a resume ? Use the bullet points to highlight your success working in remote positions or online environments. 

Here are some examples:

• Highlight productivity: “Completed customer support tickets, exceeding monthly quota for remote team members”
• Highlight awards: “...as part of a company voted Top Remote Company to Work For 2020”
• Highlight self-motivation: “Liaised with international clients through Salesforce from a dedicated home office.”
• Highlight related experience: Include freelance and self-employed work experience

Michelle Puccinelli , who helps companies hire and retain successful remote teams, gives this advice:

“[I always consider:] Did the candidate 100 percent follow every single part of the instructions? If they can’t follow the written directions in an application, they’re probably not right for my virtual team. Ninety percent of [virtual] communication and project briefs in written form. And the ability to be meticulous is pretty crucial to prevent too much back and forth.”

Matching Mode in Teal’s Resume Builder is helpful for this prep work. Attach a job description to your resume and Teal will suggest keywords and skills primed for inclusion in your work-from-home resume.

Example work-from-home job description for a resume

Ally Hop, Inc. | 06/2020-Present

Digital Marketing Specialist (Remote)

• Led the redesign of the company's website, orchestrating virtual collaboration with cross-functional teams across different time zones, resulting in a 27% increase in user engagement.
• Collaborated with remote sales teams via Salesforce and Slack to develop targeted email marketing campaigns, leading to a 18% growth in qualified leads.
• Facilitated remote training sessions for new hires, fostering a productive remote work environment.

What if you have no remote experience?

Even if you have no remote experience, you can still write a work-from-home resume. Lean on transferable skills you learned from your traditional work environment, such as collaborating with teams in other locations, online tools used, and managing schedules or agendas or other team members. 

The opportunities are out there, and you have the tips you need to create a stellar work-from-home resume. To get started finding your first or next remote position, check out our guide on how to find the best remote jobs .

Work-from-home resume examples

Currently, the computer and IT sector is the top industry for remote work—with marketing, accounting, and finance not far behind. 

For these roles and similar, use the work-from-home example below as a starting point. Include your experience and personal details and you’re on your way to a tailored work-from-home resume. 

Work-from-home resume template for common roles

[Your Name]

(Optional) [Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

Dedicated and results-oriented [job title] with [X] years of experience in providing [main responsibility] to clients/customers across [industries]. Seeking a remote [job] position where I can leverage my [job-specific skill #1], [job-specific skill #2], [job-specific skill #3], and [remote-specific skill(s)] to deliver [desired outcome].

Professional Experience

[Job Title]

[Company Name], [Location/Remote]

[Month, Year] - Present

[Brief description of responsibilities and achievements]

[Bachelor's/Master's Degree] in [Field of Study]

[University Name], [Location]

[Year of Graduation]

Excellent [job-specific soft skills]

Strong [job-specific hard and technical skills]

Ability to [top collaboration skills]

Proficiency in [remote collaboration tools]

Experience with [CRM software]

Certifications

[Certification Name], [Issuing Organization], [Year]

Work-from-home customer service resume sample

Want to see the above work-from-home template in action? Here’s an example from a customer service representative.

Dedicated and collaborative customer service professional with three years of experience in providing exceptional support to clients in the fashion industry. Seeking a remote customer service position where I can leverage my sharp communication skills, problem-solving abilities, ecommerce knowledge, and proficiency in remote collaboration tools to provide exceptional service and contribute to customer satisfaction.

Customer Service Representative

Head to Toe, Worldwide

January 2021 - Present

• Respond promptly and professionally to customer inquiries via phone, email, and chat, resulting in an excellent average handling time, according to industry standards.
• Handle a high volume of incoming calls and emails, maintaining an average 4.7 customer satisfaction rating.
• Leverage CRM software to document customer interactions, update account information, and escalate complex issues to appropriate departments for resolution.
• Collaborate effectively with international teams across five different time-zones to resolve customer issues.
• Excellent verbal and written communication skills
• Strong problem-solving and critical thinking abilities
• Ability to multitask and prioritize tasks effectively
• Proficiency in Slack and Zoom
• Experience with Salesforce and Zendesk
• Exceptional customer service and interpersonal skills

Bachelor’s of Arts, Communication

Chapman University, Orange, California

Certifications International Customer Service Association (ICSA) Certification (2021)

Salesforce Service Cloud Certification (2022)

Work-from-home resume template for non-traditional roles

What if you have no remote job experience? Just entering the workforce after a break? Here are some work-from-home examples for non-traditional roles. 

Work-from-home resume no experience sample

Adaptable and hands-on individual with a diverse background in customer service and a strong passion for community-building. Seeking a remote position where I can leverage my strong work ethic, problem-solving skills, and ability to learn quickly to contribute to the team's success.

Various | Location independent 

• Wrote think pieces on Medium, delivering quality content online for thousands of monthly readers.
• Managed a paper route, delivering newspapers to over 100 households on a daily basis.
• Volunteered at the local hospital, assisting with administrative tasks and catering food to the children’s wing.

Long John High School

Austin, Texas

Apple Certified Pro - Final Cut Pro X

Excellent social media and copy editing knowledge 

Proficiency in Microsoft Office

David Odier, Founder of Izrom and CEO of Launch Mappers, has been leading remote-first companies since 2019. He gives this advice:  

“Remote experience comes in different ways: someone who leads side-projects, or has previous entrepreneurship or freelancing experience are all great indicators.”

Work-from-home resume for stay at home parent

Career Summary

Motivated individual with a background in managing household responsibilities and caring for children. Eager to leverage my organizational skills and time management abilities to contribute effectively to an English teaching role. 

Stay-at-Home Parent

• Designed and implemented language learning activities and games to teach children aged 3 to 7, incorporating fun and interactive methods to foster language acquisition.
• Managed household activities, including meal planning, budgeting, and coordinating schedules for children's activities.
• Provided childcare and educational support for children, fostering a nurturing and supportive environment.

Fundraising Coordinator

Parent-Teacher Association (PTA)

Remote volunteer in Austin, Texas

• Organized and executed virtual fundraising events and campaigns for the PTA, raising over $4,000 to support school initiatives.
• Recruited and coordinated volunteers for fundraising events, delegating tasks via email and SMS.
• Developed online materials to drive participation from parents and the local community.

“Written communication skills are key to making sure remote working works efficiently,” says David Odier. “I'm also looking for confident and ambitious people which can lead me to think they can manage themselves on a daily basis.”

How to improve your odds of landing a work-from-home job

Hiring managers want to find someone who can easily step into their role and thrive. Still haven’t found the perfect remote job? Teal’s Job Search feature lets you find and filter jobs by remote, hybrid or onsite. Tech industries embrace remote work more than other industries. Head to Teal’s job board to find a remote tech job today.

A well-crafted work-from-home resume will not only mention your experience and proficiency with collaboration and time management tools, but also tailor achievements related to the specific job search .

If you need help showcasing your ability to operate remotely, Teal’s AI-powered Resume Builder can help. Using your job application as a guide, you can easily create metric-rich achievements and skills that stacks up the competition in a remote-first world.

Ready for a resume that grabs attention? Try Teal for free today.

Frequently Asked Questions

How do you describe remote work on a resume.

Highlight your experience in effectively managing projects and collaborating with teams in virtual environments. Emphasize proficiency in remote communication tools, meeting deadlines consistently, and delivering results while working remotely.

What location should you put on your resume for work-from-home jobs?

For work-from-home jobs, list your location as "Remote". If time zone is a factor as per job ad, list your city, city and state, or just your time zone. 

What are the most popular work-from-home jobs?

Top work-from-home jobs are related to the tech industry. Top roles are also relative to administrative and data entry, such as virtual assistant, customer service representative, bookkeeper, accountant, and data analyst. You can also find popular remote jobs in content creation and writing, such as social media manager, copywriter, editor, graphic designer, or marketer.

Kaleena Stroud

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