airport customer service agent resume no experience

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Airport Customer Service Agent

5 Amazing airport customer service agent Resume Examples (Updated 2023) + Skills & Job Descriptions

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Airport customer service agent: resume samples & writing guide, employment history.

Ensure compliance with safety regulations
Handle customer inquiries and complaints
Maintain accurate records of customer interactions
Assist passengers with special needs
Ensure proper handling of luggage and cargo
Assist passengers with check-in, boarding and disembarking
Perform other duties as assigned

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Professional Summary

Monitor and control passenger flow
Monitor and adjust ticket prices
Provide information about flight schedules, connections, and other travel-related information
Resolve customer disputes and complaints
Provide excellent customer service to passengers
Monitor and report security breaches
Process ticketing, baggage handling, and other related services

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airport customer service agent resume no experience

Table of Content

Introduction
Resume Samples & Writing Guide
Resume Example 1
Resume Example 2
Resume Example 3
Resume Example 4
Resume Example 5
Jobs Description
Jobs Skills
Technical Skills
Soft Skills
How to Improve Your Resume
How to Optimize Your Resume
Cover Letter Example

airport customer service agent Job Descriptions; Explained

If you're applying for an airport customer service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

airport customer service agent

Greeted customers professionally and courteously to cultivate and maintain a welcoming atmosphere.
Provided top of the line customer service by engaging customers and using active listening and effective interpersonal skills.
Assisted customers with special needs, and served as a source of support during difficult situations, such as aircraft incidents, disruptions, and medical emergencies.
Worked as a team member to achieve the highest level of customer service, demonstrating high attention to detail, organization, and ability to manage multiple tasks simultaneously.
Assist Business and First class passengers throughout from the counter to the drop-off point.
Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
Provide the passengers with assistance and always go the extra mile with them if it is needed.
Ensuring smooth transfer and giving our best to enhance Emirates brand image.
System trained on Air New Zealand, Air Vanuatu, Virgin Australia and Alliance Airlines check-in systems
Coordinated domestic and international travel arrangements, including guest check-in and boarding, flight rescheduling and resolving lost baggage issues
Assisted customers requiring special assistance
Maintained superior level of safety and security at all times, adhering to airport policies and procedures and reporting safety issues
Demonstrated a genuine passion and enthusiasm toward customer service, ensuring guest needs and satisfaction were met
*Used DCS to prepare pre-departure and post-departure reports and passenger manifests.
*Coordinated with ramp agents to successfully store, remove and transport customer baggage.
*Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
*Operated PA system to make announcements regarding flight activity.
*Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
*Verified identification and travel documents to efficiently board passengers for on-time departure.
*Used airline computer system to create airline tickets and boarding passes.
*Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
*Assist with Weight and Balance duties , as well as calculating the load sheet

airport customer service agent Job Skills

For an airport customer service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Scheduling Software
Aviation Safety
Airline Regulations
Airport Security
Flight Booking
Scheduling Systems
Passenger Assistance
Ticketing Systems
Safety Procedures
Flight Scheduling
Baggage Handling
Airline Reservations
Baggage Screening
Flight Operations
Airline Protocols
Airline Ticketing
Airport Operations
Travel Documentation
Customer Service Protocols

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Time Management
Problem Solving
Decision Making
Critical Thinking
Adaptability
Organization
Public Speaking
Negotiation
Conflict Resolution
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Strategic Thinking
Emotional Intelligence
Flexibility
Reliability
Professionalism
Computer Literacy
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Supervisory
Risk Management
Database Management
Documentation
Financial Management
Visualization
Business Acumen
Process Improvement
Relationship Management.

How to Improve Your airport customer service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Provide assistance with lost or delayed baggage

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your airport customer service agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Mointor and report securirty breeches
Ensure proper handeling of luggae and cargp
Assit passangers with speical needs.
Provide informations about flight schedules, connections, and other travel-related informations
Perform other dutiess as assign
Moniter and controll passenger flow.
"I love to eat pizza.
I Lovve too eat pizza.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

airport customer service agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an airport customer service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To Whom It May Concern

I am excited to apply for the Lead Airport Customer Service Agent position at Southwest Airlines. As a highly skilled Airport Customer Service Agent with 2 years of experience in Transportation, I am confident that I can contribute significantly to your organization.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Transportation, I am excited to apply my skills to this role and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Lead Airport Customer Service Agent position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

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Passenger Service Agent Resume Examples

Writing a resume can be a daunting task, especially if you’re applying for a job as a passenger service agent. Passenger service agents are responsible for providing customer service, processing tickets, and ensuring passengers board the aircraft safely. With a role this important, you need to make sure your resume stands out from the crowd. This guide will provide you with tips and tricks on how to craft a perfect passenger service agent resume, as well as examples of resumes to get you started.

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Passenger Service Agent

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly motivated and reliable individual with over 5 years of experience in the passenger service industry, I am an effective communicator, leader, and problem solver. I am experienced in providing excellent customer service, managing data entry, and handling customer relations. My experience in the passenger service industry gives me the knowledge to ensure smooth, efficient operations while delivering high standards of customer service.

Core Skills :

Customer Service
Conflict Resolution
Booking Management
Problem Solving
Logistical Skills
Communication

Professional Experience :

Passenger Service Agent, ABC Airlines – Los Angeles, CA June 2017 – Present

Ensure efficient and effective operations of the front desk by providing quality services to passengers
Assist with booking management, data entry, customer service, and customer relations
Process and track passenger documents, bookings, and check- in
Prepare and update flight information documents
Monitor and manage customer complaints and requests
Provide assistance and resolve customer inquiries and issues

Passenger Service Agent, XYZ Airlines – San Francisco, CA March 2015 – May 2017

Developed organizational skills to ensure that operations ran smoothly and efficiently
Assisted customers with booking management, check- in, and customer relations
Entered and updated customer information into the database
Provided exceptional service to passengers by resolving customer issues
Managed data entry and problem solving
Maintained excellent customer service standards and quality assurance

Education :

Bachelor of Science, Communication Studies, University of California – Los Angeles, CA May 2015

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Passenger Service Agent Resume with No Experience

Recent college graduate looking for a position in the passenger service industry as an agent.
Seeking a position in a fast- paced environment that would allow me to utilize my organizational skills and customer service experience.
A motivated and hardworking individual with a genuine interest in helping people.
Excellent customer service and communication skills
Ability to multi- task in a fast- paced environment
Proficient in working with computers
Knowledge of airline industry operations
Excellent organizational skills

Responsibilities

Greeting passengers and providing assistance with check- in procedures
Answering customer inquiries and resolving customer issues
Processing ticket sales and handling payments
Assisting passengers with baggage and other items
Providing directions and other related information to passengers
Maintaining a clean and organized work area

Experience 0 Years

Level Junior

Education Bachelor’s

Passenger Service Agent Resume with 2 Years of Experience

An experienced and motivated Passenger Service Agent with over 2 years’ experience in the travel and transportation industry. Skilled in providing excellent customer service in a timely and efficient manner, handling flight reservations and ticketing with ease, and ensuring a smooth boarding process for all passengers. Committed to maintaining high levels of compliance with all relevant laws and regulations, and ensuring the safety and comfort of each passenger.

Ticketing & Reservations
Check- in & Boarding
Security & Compliance
Data Entry & Documentation
Problem- solving & Conflict Resolution

Responsibilities :

Greet passengers and provide assistance with check- in, boarding, and any other inquires.
Process flight tickets and reservations for passengers in a timely and efficient manner.
Ensure conformity with all relevant security and safety regulations.
Resolve any customer complaints or issues in a professional and courteous manner.
Perform verification processes on passengers, luggage, and other items as needed.
Maintain accurate and up- to- date records of all passenger information and transactions.
Provide necessary assistance to disabled and other special needs passengers.
Assist with loading and unloading luggage as needed.

Experience 2+ Years

Passenger Service Agent Resume with 5 Years of Experience

A highly motivated and reliable Passenger Service Agent with 5 years of experience in the travel and tourism industry. Possess excellent customer service skills, a keen eye for detail, and the ability to handle large projects at once. Adept at providing information to customers regarding flights, tickets, and other travel services, as well as efficiently resolving customer complaints. Possessing excellent communication and problem- solving skills, with an in- depth knowledge of travel procedures and regulations.

Excellent communication skills
Customer service skills
Demonstrated problem- solving ability
Knowledgeable in travel regulations
Highly organised and efficient
Able to work independently or as part of a team
Detail- oriented
Ability to handle multiple tasks simultaneously
Answering customer inquiries about fares, flight times, and other travel services
Assisting customers with ticket reservations and changes
Assisting with check- in, boarding, and flight rebooking procedures
Assisting customers with baggage claims and other related issues
Processing ticket changes and cancellations
Updating passenger information into the computer system, ensuring accuracy
Keeping the customer service desk and lounge tidy at all times
Providing information on local attractions and other travel related services
Responding to customer complaints in a professional and timely manner

Experience 5+ Years

Level Senior

Passenger Service Agent Resume with 7 Years of Experience

Passenger Service Agent with over 7 years of experience providing superior customer service and administrative support in the aviation industry. Proven track record of accurately processing ticketing, check- in, gate, security and other related aviation services. Ability to quickly assess needs, provide solutions and solutions to customers, as well as to effectively coordinate with other departments to ensure smooth operations.

Proficient in ticketing, check- in and boarding processes
Knowledgeable in aviation safety and security standards
Excellent customer service, communication and problem- solving skills
Strong organizational and multitasking abilities
Solid understanding of aviation services regulations
Ability to work independently and under pressure
Proficient in Microsoft Office Suite
Process reservations, ticketing and boarding pass issuance
Ensure compliance with aviation safety and security standards
Assist passengers with inquiries and service requests
Handle customer complaints and provide appropriate solutions
Resolve issues with lost baggage and flight changes
Coordinate with other departments to ensure smooth operations
Provide accurate flight and travel information to customers
Maintain records of all ticketing, check- in and boarding processes

Experience 7+ Years

Passenger Service Agent Resume with 10 Years of Experience

Professional Passenger Service Agent with 10+ years of experience in successfully managing customer relations, ticketing, and boarding services. Adept in multitasking and organizing resources and information to ensure efficient passenger services. Possess strong communication and problem- solving skills. Committed to providing high- quality services that meet customer needs and promote customer satisfaction.

Airport terminal operations
Customer service
Customer relations
Reservation management
Boarding services
Baggage handling
Security compliance
Problem- solving
Greeted passengers and assisted them with ticketing, reservations, and check- in services
Provided customer service information and answered inquiries about flights, fares, and other services
Processed passengers’ tickets, checked baggage and collected additional fees
Verified the accuracy of passenger tickets and boarding passes
Ensured that the safety and security regulations were strictly followed
Coordinated with the ground staff to ensure smooth baggage handling
Assisted passengers with special needs, such as unaccompanied minors, elderly and disabled passengers
Provided accurate information regarding flight schedules, delays and other travel related issues
Communicated with other departments regarding flight changes, delays and cancellations
Performed data entry and maintained accurate records of all passenger transactions
Performed regular safety and security checks to ensure a safe environment for all passengers

Experience 10+ Years

Level Senior Manager

Education Master’s

Passenger Service Agent Resume with 15 Years of Experience

Experienced and knowledgeable Passenger Service Agent with over 15 years of professional experience providing customer service to travelers. Possess an in- depth knowledge of ticketing, customer service, and customer relations. Skilled in managing customer complaints, solving problems, and providing excellent customer service. Experienced in utilizing various computer software systems to make travel arrangements and process reservations.

Excellent customer service skills
Strong problem solving abilities
In- depth knowledge of ticketing and customer relations
Proficient in utilizing various computer software systems
Able to work in a fast- paced environment
Strong interpersonal and communication skills
Able to multitask and prioritize tasks
Greeting passengers and providing assistance
Providing customer service assistance with any travel- related issues
Booking reservations, issuing tickets, and collecting payments
Assisting passengers with check- in and boarding procedures
Answering customer inquiries and resolving customer complaints
Processing refunds and exchanges for tickets
Ensuring all customer information is accurately collected and stored
Assisting customers with lost baggage inquiries and claims
Maintaining a professional and friendly demeanor at all times

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a Passenger Service Agent resume?

Having the right skills and qualifications is essential for any successful Passenger Service Agent. A well-crafted resume can make the difference between gaining an interview or being passed over. The following is a guide to what should be included in a Passenger Service Agent resume:

Education: List any relevant qualifications and certifications for the job.
Professional Experience: Describe any relevant work experience that showcases your customer service, problem-solving, communication, and multitasking skills.
Technical Skills: List any specific technical skills you have related to working in a customer service environment.
Computer Proficiency: Demonstrate your knowledge of different computer programs, databases, and systems.
Language Proficiency: Include any foreign languages you can speak fluently.
Interpersonal Skills: Showcase your ability to interact with people, build relationships, and resolve customer complaints.
Teamwork: Explain how you work well in teams and contribute to a positive work environment.
Soft Skills: Describe any qualities you possess that set you apart from other applicants, such as excellent time management, leadership, or organizational skills.

By including all of these components, you can create a comprehensive and effective Passenger Service Agent resume that will give hiring managers a clear picture of your skills and qualifications.

What is a good summary for a Passenger Service Agent resume?

A Passenger Service Agent resume should summarize the candidate’s experience, skills, and qualifications in the field of customer service and aviation. The summary should focus on the candidate’s ability to provide outstanding customer service, their knowledge of airline rules and regulations, and their ability to successfully handle issues and complaints. The summary should also highlight the candidate’s skills in multitasking, time management, problem solving, and communication. Specific examples of experience and accomplishments should be included to demonstrate the candidate’s capabilities. Having a strong summary is essential to have the resume stand out in a competitive job market.

What is a good objective for a Passenger Service Agent resume?

Passenger Service Agent is responsible for providing customer service to airline passengers. They help passengers check-in, board flights, and answer any questions they may have. An effective Passenger Service Agent must be able to multitask and remain calm under pressure. If you are applying for a Passenger Service Agent position, having a well-written resume with a strong objective statement is essential.

Writing a good objective statement for a Passenger Service Agent resume is crucial as it sets the tone for the rest of the document. A good objective should outline your qualifications, skills, and experience that make you the perfect candidate for the job. Here is an example of a good objective statement for a Passenger Service Agent resume:

To use my 5+ years of experience in customer service and problem solving to ensure passengers have a positive experience during their travel.
To apply my knowledge of airline policies and procedures to provide passengers with accurate and timely check-in information.
To leverage my excellent communication skills to interact with passengers and answer any questions they may have.
To effectively monitor and manage the boarding process to ensure all passengers are accounted for and flights depart on time.

By including an objective statement that outlines your experience, qualifications, and skills, you will be sure to stand out to potential employers. Having a well-written resume with a good objective statement is essential for any Passenger Service Agent position.

How do you list Passenger Service Agent skills on a resume?

Passenger Service Agents (PSAs) play an important role in the airline industry, as they provide excellent customer service to help ensure airline passengers have a pleasant flight experience. While the job requires a variety of skills, the following are some of the most important ones to consider including on your resume:

Excellent communication and interpersonal skills: PSAs must have excellent communication and interpersonal skills in order to effectively interact with all types of passengers and crew.
Ability to work in a fast-paced environment: PSAs must be able to work quickly and efficiently in a fast-paced environment.
Ability to prioritize tasks: PSAs must be able to prioritize tasks in order to ensure passengers are taken care of in a timely manner.
Knowledge of airline regulations: PSAs must have a thorough understanding of all airline regulations in order to provide the best customer service.
Attention to detail: PSAs must pay close attention to detail in order to ensure passengers are getting the best possible experience.
Problem-solving skills: PSAs must have strong problem-solving skills in order to effectively handle any customer service issues that may arise.
Computer skills: PSAs must have basic computer skills in order to be able to operate the necessary computer systems.

By including these Passenger Service Agent skills on your resume, you’ll be demonstrating to potential employers that you have the skills and knowledge needed to succeed in this role.

What skills should I put on my resume for Passenger Service Agent?

As a Passenger Service Agent, it is important for your resume to showcase the skills and qualifications that make you an ideal candidate for the job. To make an impression on your prospective employers, here are some of the essential skills you should include on your resume:

Knowledge of Airline Policies and Procedures: You should be able to demonstrate an understanding of the airline policies and procedures, including ticketing, check-in, security requirements, baggage handling and boarding procedures.
Communication Skills: You should be able to communicate effectively with customers and coworkers, both verbally and in writing. You should also have the ability to listen to customer needs and respond accordingly.
Computer Literacy: As a Passenger Service Agent, you need to be comfortable with computers and be able to use airline reservation systems and other software tools.
Multi-tasking: You must be able to manage multiple tasks at once in a fast-paced environment.
Problem-solving: You must have the ability to handle difficult situations with customers and come up with creative solutions to their problems.
Attention to Detail: You should be able to pay attention to detail in order to ensure accuracy in all of your duties.
Customer Service: You must have excellent customer service skills in order to effectively interact with customers.

By including these important skills on your resume, you will be able to make a strong impression on potential employers and demonstrate that you are the ideal candidate for the Passenger Service Agent position.

Key takeaways for an Passenger Service Agent resume

If you are looking to become a Passenger Service Agent, it is important to have an effective resume that will get you noticed and help you land the job. Here are some key takeaways to help you create a resume that will help you stand out from the competition.

Showcase Your Skills – Make sure to include specific skills that are relevant to the role, such as customer service, problem solving, multitasking, and working well under pressure.
Tailor Your Resume – Make sure that your resume is tailored specifically to the Passenger Service Agent role. Consider including job-specific keywords and phrases in your resume to make it stand out from the competition.
Emphasize Relevant Experience – If you have prior experience in customer service or the airline industry, make sure to emphasize it in your resume. This will demonstrate that you are well-equipped to handle the duties of a Passenger Service Agent.
Highlight Your Accomplishments – If you have any notable accomplishments in prior roles, make sure to include them in your resume. This will demonstrate to employers that you are capable of making an impact in the position.
Showcase Your Education – If you have education relevant to the role, make sure to highlight it on your resume. This could include degrees in customer service, business administration, communication, or a related field.

By following these key takeaways, you can create an effective resume that will make you stand out to employers and help you get the job. With a well-crafted resume, you’ll be one step closer to becoming a Passenger Service Agent.

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Airport Customer Service Representative Resume

Resumes written for an airport customer service representative’s job should be written by following what can be considered as the most qualifying factor.

For this position, it is crucial to focus on the customer service aspect, as this is the essence of an airport customer service representative’s role.

The summary on your resume needs to be active as employers believe that what you intend to do in the future, depends on what you have already done.

What you need to focus on here is the ability to handle customers in a proactive manner.

Therefore, your resume summary should edict this information.

Also, you need to focus on your competencies in a customer service role.

Here is a sample resume for this position.

See also : Airport Customer Service Agent Interview

Airport Customer Service Representative Resume Sample

Caleb Fredrickson 9023 S Coffman Road, Casper, WY 12746 (999) 999-9999 fredrickson @email . com

CUSTOMER SERVICE PROFESSIONAL

SUMMARY A dedicated and helpful customer service representative with 9-plus-years of hands-on experience in the airline industry. Able to work independently and use in-house resources to maximize customer satisfaction. Reliable and dependable, with a special talent for managing high volume work.

• Flight management protocols aimed at providing accurate knowledge • Modern ticketing and reservation booking procedures • Airline-related software • Particular focus on identifying and screening suspicious baggage • Customer recognition to frequent flyers through individualized contact

CORE COMPETENCIES

SELECTED ACHIEVEMENTS • Recommended corrective measures to handle customers’ complaints which brought down complaints by 44% • Reigned in airport-agent liaison project, initiatinbgto strengthen the official-agent relationships to increase customer services • Streamlined boarding passenger queues for by implementing “color coordinated ticket stubs” • Introduced a complex baggage screening system which increased screening accuracy by 50%

WORK EXPERIENCE

Airport Customer Service Representative American Airlines, Casper, WY (7/2013-Present)

• Welcome passengers to the service counter and inquire into their purpose of visit • Provide passengers with information regarding ticketing, reservations and seat availability • Inform passengers of flight schedules and baggage booking procedures • Operate different types of machinery such as tugs, push-back equipment, and commissary trucks to handle booked baggage • Provide passengers with information regarding ticket prices and overweight luggage charges • Screen passengers’ luggage by operating specialized screening equipment • Resolve passengers’ issues regarding flight changes and seating arrangements • Provide passengers with upgrades from economy class to business class following additional payments or frequent flyer points

Ground Steward Middleton International Airport, Casper, WY (1/2009-5/2010)

• Assisted passengers in locating conveyor belts associated with their flights • Provided assistance in looking for luggage and puling bags from conveyor belts • Helped in issuing tickets and printing boarding passes • Conducted security screenings of passengers and their luggage • Checked tickets for accuracy prior to allowing passengers to board flights • Assist the elderly and unaccompanied minors throughout the ticket issuing and boarding procedure

EDUCATION Diploma: SOME SCHOOL, Casper, WY, 2008