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Airline Customer Service Agent Resume Examples

Are you an aspiring Airline Customer Service Agent looking for a rewarding career? Crafting a great resume is the first step to landing your dream job in this dynamic industry. Having a resume that stands out can make a huge difference in your job search and give you the competitive edge you need to stand out from the rest of the applicants. In this blog post, we will discuss some tips and tricks for writing an effective Airline Customer Service Agent resume, as well as provide some examples of successful resumes. With the guidance provided in this blog post, you can create a resume that will help you impress potential employers and get one step closer to your goal of becoming a successful Airline Customer Service Agent.

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Airline Customer Service Agent

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am an experienced Airline Customer Service Agent with a background of working in the aviation and customer service industries. I am knowledgeable in the field of customer service and have the ability to provide exceptional customer experience. I have a solid understanding of airline policies and procedures and am able to follow airport regulations and security standards. I am highly organized and able to work efficiently under pressure. I am a team player and work well with others and enjoy challenging work environments.

Core Skills :

• Customer Service
• Airline Policies
• Airport Regulations
• Security Procedures
• Communication
• Organizational Skills
• Problem- Solving
• Time Management

Professional Experience :

Airline Customer Service Agent, ABC Airline August 2016- Present

• Greet passengers at the boarding gate and provide boarding passes and information regarding flights
• Provide assistance to passengers with special needs, including wheelchair assistance and unaccompanied minors
• Answer customer questions and provide helpful advice and information
• Assist in resolving customer disputes or issues
• Enforce applicable airline policies and regulations
• Ensure the safety and security of all passengers and crew

Education :

Bachelor of Arts in Aviation, ABC University June 2012- May 2016

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Airline Customer Service Agent Resume with No Experience

Highly organized and friendly individual with excellent customer service skills and an eagerness to learn. Experienced working in a fast- paced environment, while maintaining a positive attitude. Skilled in problem- solving and communication. Looking to leverage my skills and knowledge as an Airline Customer Service Agent.

• Ability to work in a fast- paced environment
• Excellent communication, interpersonal, and customer service skills
• Knowledge of customer service principles and practices
• Proficient in operating a computer and various software programs
• Ability to multitask and prioritize tasks
• Organized and detail- oriented

Responsibilities

• Welcome passengers and answer their inquiries
• Ensure passengers are provided with accurate information
• Resolve customer complaints quickly and efficiently
• Assist passengers in check- in and boarding procedures
• Ensure airline policies and procedures are followed correctly
• Enter passenger data into the computer and print boarding passes
• Verify passenger documentation is accurate and up- to- date
• Assist with luggage handling, storage, and retrieval
• Offer assistance to passengers with special needs
• Ensure the safety and security of passengers and their luggage

Experience 0 Years

Level Junior

Education Bachelor’s

Airline Customer Service Agent Resume with 2 Years of Experience

Dynamic and customer- oriented Airline Customer Service Agent with over two years of experience. Skilled in customer service, problem- solving, and problem resolution. Proven ability to develop rapport with customers and exceed customer expectations. A team player with excellent organizational, communication, and multitasking skills.

• Problem Resolution
• Rapport Building
• Conflict Resolution
• Attention to Detail
• Interpersonal Skills

Responsibilities :

• Assisted customers with booking flights, checking in, and making ticket changes.
• Provided guidance and advice on airline policies and regulations.
• Responded to customer inquiries and resolved customer service issues.
• Utilized computer systems for flight scheduling, ticketing, and reservation services.
• Assisted in arranging ground transportation and accommodation for customers.
• Monitored customer feedback to ensure customer satisfaction.
• Processed customer complaints in a diplomatic and efficient manner.
• Managed customer inquiries in a timely and efficient manner.
• Maintained a high level of knowledge of company policies and procedures.

Experience 2+ Years

Airline Customer Service Agent Resume with 5 Years of Experience

Highly motivated and customer service- oriented Airline Customer Service Agent with 5+ years of experience providing attentive service and support to passengers within the airline industry. Proven track record of providing accurate ticketing services and assisting customers in addressing complaints and requests. Demonstrated ability to stay organized and handle multiple tasks simultaneously in fast- paced, high- pressure environments.

• Customer service and support
• Ticketing services
• Complaint and request handling
• Time management and multitasking
• Problem- solving and conflict resolution
• Data entry and record keeping
• Professional communication
• Greeted customers, provided assistance with inquiries, and issued tickets
• Responded to customer complaints and requests in a timely and professional manner
• Processed transactions and completed data entry accurately and efficiently
• Verified customer identification and eligibility for discounts and other services
• Worked in collaboration with other agents to ensure customer satisfaction
• Explained terms and conditions of ticket purchases and flight changes to customers
• Monitored and maintained the ticketing area to ensure cleanliness and organization

Experience 5+ Years

Level Senior

Airline Customer Service Agent Resume with 7 Years of Experience

An organized, detail- oriented Airline Customer Service Agent with seven years of experience providing passengers with premier customer service. Possesses a deep understanding of customer service and communication principles. Well- versed in airline policies, procedures and standards of service. Skilled in resolving customer issues and delivering efficient and reliable customer service.

• Travel and Ticketing
• Computer Proficiency
• Greeted passengers and provided information regarding flight departures and arrivals.
• Assisted with ticketing and check- in process, checked baggage and conducted security screenings.
• Responded to passenger complaints and inquiries in a professional and courteous manner.
• Provided passengers with information regarding flights, delays, cancellations and gate changes.
• Processed ticketing and seating requests and collected proper documentation.
• Assisted passengers with special needs and facilitated wheelchair service.
• Managed airport operations and provided guidance to passengers on airline policies and procedures.
• Ensured quality customer service and compliance with safety regulations.
• Maintained accurate records of passenger complaints and inquiries.

Experience 7+ Years

Airline Customer Service Agent Resume with 10 Years of Experience

Accomplished and customer- focused Airline Customer Service Agent with 10+ years of experience in the aviation industry. Proven track record of providing excellent customer service, resolving customer concerns and mitigating potential customer issues. Highly adept in communicating with customers and colleagues in a professional and friendly manner. An asset to any organization in need of a dedicated and experienced Airline Customer Service Agent.

• Knowledge of industry standard customer service best practices
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Ability to remain composed under high- pressure situations
• Exceptional problem solving and multitasking skills
• Ability to quickly learn new processes and procedures
• Respond to customer inquiries regarding airline flight bookings, aircraft changes, flight schedules and related information
• Assist customers with reservation modifications, cancellations and refunds
• Provide customers with accurate and up- to- date information about their flights and any changes that may occur
• Handle customer complaints in accordance with company policies and procedures
• Greet passengers and provide assistance in boarding aircraft
• Assist with baggage claim and management as necessary
• Collaborate with other agents to ensure customer satisfaction and smooth flight operations

Experience 10+ Years

Level Senior Manager

Education Master’s

Airline Customer Service Agent Resume with 15 Years of Experience

A customer service- focused airline customer service agent with 15 years of experience providing world- class, customer- centric service to airline passengers. Skilled in problem solving, conflict resolution, and customer relations. Highly knowledgeable of airport protocols, TSA regulations, and airline operations. Possesses excellent communication and interpersonal skills and the ability to remain calm and professional in fast- paced and demanding environments.

• Exceptional customer service skills
• Excellent conflict resolution and problem solving skills
• Knowledgeable of airport protocols and TSA regulations
• Strong communication and interpersonal skills
• Ability to remain calm and professional in stressful situations
• 15 years of experience in airline customer service
• Greet customers with a friendly and courteous demeanor
• Listen to customer’s requests and provide timely and accurate solutions
• Ensure customer satisfaction by addressing complaints and resolving any issues
• Help passengers navigate the airport and provide guidance on procedures and regulations
• Process ticket purchases and check- in passengers at the gate
• Alert customers of any changes or delays regarding their flight
• Answer customer inquiries and provide assistance in finding lost items
• Enforce safety regulations and ensure that all passengers are aware of them

Experience 15+ Years

Level Director

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What should be included in a Airline Customer Service Agent resume?

Having a well-crafted Airline Customer Service Agent resume is essential when applying for a role in the airline industry. Employers will look for certain skills and experiences that demonstrate you have the qualifications for the position. To ensure your resume stands out from the crowd, here’s a quick guide to what should be included:

• Professional Summary: Summarize your qualifications and experience in a few sentences. Make sure to mention your knowledge of airline customer service procedures and any additional skills you possess.
• Experience: List your previous roles in the airline industry, including the responsibilities of each. Focus on your accomplishments and any special projects you’ve worked on.
• Skills: Detail the skills you have related to airline customer service, such as customer relations, problem solving, and communication. Include any other transferable skills you possess, such as the ability to stay organized.
• Education: Include any qualifications you have related to airline customer service, such as a Bachelor’s degree in hospitality management or tourism.
• Certifications: List any airline customer service certifications you have.
• Additional: Mention any additional experience or skills you have that could be relevant to the role, such as experience with a particular airline carrier or a second language.

By following these guidelines, you can make sure your resume is up to the mark and has all the information an employer needs to know. Good luck!

What is a good summary for a Airline Customer Service Agent resume?

A Airline Customer Service Agent resume should succinctly summarize the relevant experience and skills you possess for the position. It should be tailored to the specific job requirements and highlight both your customer service and airline industry knowledge.

Start by outlining your experience in the airline industry, including any customer service roles you have held. Details such as the size of the airline, the number of customers you served, and the duties you performed are important to include. Demonstrate your knowledge of customer service skills and airline operations by listing any relevant certifications or training, as well as any software you are familiar with.

Next, mention any customer service related qualities or traits you possess, such as excellent communication, problem-solving and organizational skills. Mention any awards or accolades you have received for your customer service, as well as any customer service related projects you have worked on.

Finally, wrap up your summary with a brief statement about why you are the best candidate for the position. Highlight any unique qualifications or experiences you have that set you apart from other applicants.

In summary, a good Airline Customer Service Agent resume should be tailored to the job requirements and include a concise summary of your relevant experience and skills. Remember to highlight any unique qualifications or experiences that make you the best candidate for the job.

What is a good objective for a Airline Customer Service Agent resume?

When writing a resume for an Airline Customer Service Agent position, it is important to include a clear and concise objective statement. An objective statement provides employers with a snapshot of your experience and qualifications and can help you stand out from the competition. A good customer service agent objective statement should include the following:-

• Demonstrate exceptional customer service skills and an ability to work in a fast-paced environment.
• Experienced in conflict resolution and problem-solving.
• Able to build lasting customer relationships and foster customer loyalty.
• Proven track record of delivering prompt and friendly customer service.
• Ability to handle customer complaints and inquiries in a professional and timely manner.
• Proficient in modern customer service technologies such as customer relationship management (CRM) systems and ticketing software.
• Experienced in multitasking and working under pressure.
• Ability to read, write, and speak English fluently.

By including these points in your objective statement, you can show employers that you have the necessary skills and qualifications needed to be an effective Airline Customer Service Agent. With a strong and compelling objective statement, you can greatly increase your chances of getting an interview and eventually landing the job.

How do you list Airline Customer Service Agent skills on a resume?

As an Airline Customer Service Agent, it’s important to highlight your skills on a resume. Employers will be looking for a well-rounded skill set including both soft and hard skills. Here are some key skills to list on your resume:

• Communication: Airline Customer Service Agents must be able to communicate effectively both orally and in writing to ensure that customers are satisfied with the service they receive.
• Interpersonal: Airline Customer Service Agents must be able to interact with customers in a positive, friendly and professional manner.
• Problem Solving: Airline Customer Service Agents must be able to quickly assess customer needs and respond with the best solution to solve the problem.
• Conflict Resolution: Airline Customer Service Agents must have the ability to stay calm and collected in stressful situations and be able to de-escalate conflicts.
• Customer Service: Airline Customer Service Agents must be able to provide excellent customer service at all times.
• Computer Literacy: Airline Customer Service Agents must be knowledgeable in using computer software and be comfortable using computers in a customer service environment.
• Multi-tasking: Airline Customer Service Agents must be able to manage multiple tasks at once and have the ability to switch between tasks quickly.

By including these skills on your resume, you can demonstrate to employers that you have the necessary skills to be a successful Airline Customer Service Agent.

What skills should I put on my resume for Airline Customer Service Agent?

When writing a resume to apply for an Airline Customer Service Agent position, it’s important to showcase the skills and qualifications that make you a top candidate. Here are some essential skills you should consider including on your resume:

• Interpersonal Skills: Airline Customer Service Agents must have excellent interpersonal skills to effectively communicate with customers and address their service needs.
• Problem-Solving: In order to quickly find solutions to customer issues, Airline Customer Service Agents must possess strong problem-solving and critical-thinking skills.
• Conflict Resolution: When customers are unhappy, Airline Customer Service Agents must be able to calmly and tactfully resolve any conflicts that may arise.
• Patience: Airline Customer Service Agents must be patient when dealing with frustrated or difficult customers.
• Attention to Detail: Airline Customer Service Agents must be able to pay close attention to detail in order to accurately enter customer information into the system.
• Diplomacy: To ensure customers receive the best service, Airline Customer Service Agents must use diplomacy when addressing customer concerns or issues.

By including these skills on your resume, you show employers that you have the qualifications to excel as an Airline Customer Service Agent.

Key takeaways for an Airline Customer Service Agent resume

When applying for a job as an airline customer service agent, it is important to make sure that your resume stands out from the rest of the competition. In order to do so, you should ensure that you include the following key takeaways in your resume:

• Prior customer service experience: In order to be a successful airline customer service agent, you must have experience working in a customer service role. Your prior experience working in customer service is essential in demonstrating your ability to handle customer complaints, provide solutions to customer inquiries, and handle sensitive customer data.
• Ability to work in a fast-paced environment: Airlines are notorious for having high customer turnover rates, meaning that the customer service agent must be able to work quickly and efficiently. Showcasing your ability to work in a fast-paced environment is essential in demonstrating your ability to keep up with the demands of the job.
• Knowledge of airline policies and procedures: Knowledge of airline policies and procedures is essential in being a successful customer service agent. Your knowledge of airline policies and procedures should be prominently featured in your resume, as this will demonstrate your ability to handle customer inquiries with ease.
• Flexibility to work various shifts: As an airline customer service agent, you may be required to work various shifts and hours. Being flexible to work various shifts is a must, and should be made clear in your resume.
• Knowledge of airline industry: Having knowledge of the airline industry is essential in being a successful customer service agent. Your knowledge of the industry should include an understanding of airport regulations, customer service best practices, and flight schedules.

By following these key takeaways, you can ensure that your resume stands out amongst the competition and increases your chances of getting the job. Good luck!

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• Airport Customer Service Agent

5 Amazing airport customer service agent Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, airport customer service agent: resume samples & writing guide, employment history.

• Ensure compliance with safety regulations
• Handle customer inquiries and complaints
• Maintain accurate records of customer interactions
• Assist passengers with special needs
• Ensure proper handling of luggage and cargo
• Assist passengers with check-in, boarding and disembarking
• Perform other duties as assigned

Do you already have a resume? Use our PDF converter and edit your resume.

Xaviero Walker

Professional summary.

• Monitor and control passenger flow
• Monitor and adjust ticket prices
• Provide information about flight schedules, connections, and other travel-related information
• Resolve customer disputes and complaints
• Provide excellent customer service to passengers
• Monitor and report security breaches

Andrew Ingram

• Process ticketing, baggage handling, and other related services

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

airport customer service agent Job Descriptions; Explained

If you're applying for an airport customer service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

airport customer service agent

• Greeted customers professionally and courteously to cultivate and maintain a welcoming atmosphere.
• Provided top of the line customer service by engaging customers and using active listening and effective interpersonal skills.
• Assisted customers with special needs, and served as a source of support during difficult situations, such as aircraft incidents, disruptions, and medical emergencies.
• Worked as a team member to achieve the highest level of customer service, demonstrating high attention to detail, organization, and ability to manage multiple tasks simultaneously.
• Assist Business and First class passengers throughout from the counter to the drop-off point.
• Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Provide the passengers with assistance and always go the extra mile with them if it is needed.
• Ensuring smooth transfer and giving our best to enhance Emirates brand image.
• System trained on Air New Zealand, Air Vanuatu, Virgin Australia and Alliance Airlines check-in systems 
• Coordinated domestic and international travel arrangements, including guest check-in and boarding, flight rescheduling and resolving lost baggage issues
• Assisted customers requiring special assistance
• Maintained superior level of safety and security at all times, adhering to airport policies and procedures and reporting safety issues
• Demonstrated a genuine passion and enthusiasm toward customer service, ensuring guest needs and satisfaction were met
• *Used DCS to prepare pre-departure and post-departure reports and passenger manifests.
• *Coordinated with ramp agents to successfully store, remove and transport customer baggage.
• *Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
• *Operated PA system to make announcements regarding flight activity.
• *Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
• *Verified identification and travel documents to efficiently board passengers for on-time departure.
• *Used airline computer system to create airline tickets and boarding passes.
• *Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• *Assist with Weight and Balance duties , as well as calculating the load sheet

airport customer service agent Job Skills

For an airport customer service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Scheduling Software
• Aviation Safety
• Airline Regulations
• Airport Security
• Flight Booking
• Scheduling Systems
• Passenger Assistance
• Ticketing Systems
• Safety Procedures
• Flight Scheduling
• Baggage Handling
• Airline Reservations
• Baggage Screening
• Flight Operations
• Airline Protocols
• Airline Ticketing
• Airport Operations
• Travel Documentation
• Customer Service Protocols

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your airport customer service agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Derek Hawkins

• Provide assistance with lost or delayed baggage

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your airport customer service agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Quinn Ingram

• Mointor and report securirty breeches
• Ensure proper handeling of luggae and cargp
• Assit passangers with speical needs.
• Provide informations about flight schedules, connections, and other travel-related informations
• Perform other dutiess as assign
• Moniter and controll passenger flow.
• "I love to eat pizza.
• I Lovve too eat pizza.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

airport customer service agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an airport customer service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To Whom It May Concern

I am excited to apply for the Lead Airport Customer Service Agent position at Southwest Airlines. As a highly skilled Airport Customer Service Agent with 2 years of experience in Transportation, I am confident that I can contribute significantly to your organization.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Transportation, I am excited to apply my skills to this role and contribute to your organization's growth and success.

I appreciate the opportunity to apply for the Lead Airport Customer Service Agent position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

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Airline Customer Service Agent Resume Example & Writing Guide

Use this Airline Customer Service Agent resume example and guide to improve your career and write a powerful resume that will separate you from the competition.

Airline customer service agents are the first point of contact for millions of passengers each year. They’re the ones who greet you at the gate when you board a plane, help you find your seat, and hand you your boarding pass. They also help with baggage and boarding procedures, provide flight information, and answer questions about fares, schedules, and travel routes.

Airline customer service agents are the smiling faces of their companies, so it’s important that you have a friendly, approachable demeanor when you’re interacting with customers. You should also be able to handle high volumes of calls and inquiries without becoming flustered or frustrated. And because many airline customer service agents work on commission, it’s important that you’re able to sell too—convincing passengers to buy more expensive seats or add on extras like insurance or checked bags.

Here are some tips and an example resume to help you write a customer service resume that will land you interviews with top airlines like Delta, United, and American Airlines.

Passionate airline customer service agent with more than five years of experience providing excellent customer service. Demonstrates a dedication to safety and a commitment to providing passengers with a positive travel experience. Eager to use skills and knowledge to help an airline company grow and succeed.

• Provided customer service to airline customers by responding to inquiries and resolving problems regarding reservations, ticketing, check-in, baggage handling, flight changes/cancellations, lost luggage, etc.
• Processed passenger transactions at the counter or through a computer system including issuing tickets for flights and checking passengers in for their flights.
• Maintained knowledge of current fares and schedules for all airlines served by the station as well as airport facilities and services available to customers.
• Assisted with marketing efforts such as providing information about new products or services offered by the company or participating in special events designed to promote travel on specific routes or within specific markets.
• Performed other duties related to position responsibilities as assigned by management including training support when needed.
• Answered customer inquiries and complaints via email, phone calls and in-person conversations to ensure a positive travel experience
• Assisted passengers with check-in procedures, boarding passes, baggage claim and transportation options (taxis/Uber)
• Maintained high level of professionalism at all times; consistently received compliments for exceptional service
• Ensured that lost luggage was delivered to the correct destination within 24 hours of its arrival at the airport
• Operated computerized ticketing system to process reservations, upgrades and frequent flyer miles
• Answered phone calls, email and live chat support requests from customers pertaining to their accounts
• Assisted in the maintenance of customer records through database entry and retrieval as needed by processing orders and renewals for products specified by customers
• Processed payments including credit card transactions via multiple payment channels such as telephone, web or point-of-sale systems

Industry Knowledge: Greeting, Check-in, Boarding, De-boarding, Baggage Handling, Security, Customer Service Technical Skills: Typing, Microsoft Office Suite Soft Skills: Communication, Customer Service, Conflict Resolution, Teamwork, Organizational Skills, Time Management, Phone Etiquette

How to Write an Airline Customer Service Agent Resume

Here’s how to write an airline customer service agent resume of your own.

Write Compelling Bullet Points

The best way to make your resume stand out is to use specific examples and numbers. So rather than saying you “assisted customers,” you could say you “assisted 20+ customers daily, resulting in a 98% satisfaction rate.”

The second bullet point is much stronger because it provides specific details about what you did and the results of your work. And it also includes a quantifiable number to demonstrate your impact.

Identify and Include Relevant Keywords

When you apply for an airline customer service agent role, your resume goes through an applicant tracking system (ATS). This program will scan your resume for certain keywords related to the job. If your resume doesn’t have enough of the right terms, your application might not make it past the initial screening process.

One way to make sure you have the right keywords on your resume is to read through a few job postings and take note of the terms that are used most frequently. Then, try to use some of those same words in your resume.

Here are some of the most commonly used airline customer service agent keywords:

• Airline Reservations
• Customer Service
• Customer Satisfaction
• Customer Service Management
• Reservations
• Airlines Reservations System
• Airlines Operations
• Aviation Security
• Time Management
• Inventory Management
• Customer Contact
• Microsoft Access
• Customer Support
• Hotel Management
• Team Leadership
• Communication
• Customer Loyalty
• Negotiation
• Team Building
• Problem Solving
• Inventory Control

Showcase Your Technical Skills

Airlines are increasingly using technology to manage their operations, and many airlines now require their customer service agents to be proficient in computer systems and procedures. Some of the programs and systems that customer service agents are typically expected to be proficient in include: airline reservation systems, passenger check-in systems, and flight operations systems. Additionally, customer service agents need to be familiar with airline policies and procedures.

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Airline Customer Service Agent Resume Samples

An Airline Customer Service Agent assists the customers with the flight reservations, questions, itinerary changes, and on matters relating to customer loyalty programs. The job duties listed on the Airline Customer Service Agent Resume are – helping passengers by providing flight information, issuing tickets, checking in and solving ticket related problems, checking baggage, upgrading the seats and reissuing seats, checking the boarding passes of the passengers, verifying and inspecting passenger documentation, assisting passengers with self-service check-in, making public address announcements , and maintaining high standards of security and services at the airport .

The minimum eligibility or criteria to enter this field includes – strong customer service orientation, knowledge of some tools such as CRM, online chat software, customer relationship management software, and MS Office Suite; excellent communication skills, a good level of fitness, and teamwork skills. Employers prefer candidates who have completed a degree in related fields.

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• Airline Customer Service Agent

Airline Customer Service Agent Resume

Headline : Responsible for Learneingbehind-the-scene workings of an international airport, and also Rotating through the check-in counter, lobby area, departure gate, customs, arrivals, and other areas within the airport.

Skills : Microsoft Powerpoint, Customer Service, Fluent In English, Arabic, And French.

Description :

• Guiding and helping passengers with services, ticketing, baggage, and all information and arrangements pertaining to bookings on the flights.
• Perform passenger check-ins, security procedures, and aircraft boarding.
• Issues include passenger inquiries, flight delays, passenger delays, and seating accommodations.
• Worked all shifts, all days including nights, weekends, holidays.
• Worked outside in all weather conditions.
• Used computers and other office equipment.
• Handled objects up to 70 pounds regularly.

Objective : Customer Service Agent (CSA) is responsible for understanding and responding to customer service issues, complaints and complaints related to airline travel. The CSA also will work with the customer to resolve problems regarding flight, airfare, reservations and baggage.

Skills : Airline Operations, Customer Services, Cargo Handling, Safety Coordinator.

• Provided multi-airline check-in services for guests.
• Printed boarding passes and checks luggage for guests.
• Delivered luggage securely to the airport.
• Taken luggage to security for TSA screening 5.
• Ensured that luggage is loaded onto the plane.
• Answered questions and/or concerns from customers.
• Welcomed passengers as they approach the check-in counter and ask for their ticket information.

Headline : Airline Customer Service Agent is responsible for providing customer service to passengers, handling complaints and resolving problems, and coordinating with the airline's team. This includes greeting passengers, providing information about flight status, assisting passengers with tickets/boarding passes, and helping customers find their way around the airport.

Skills : Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Customer Service, Fluent In English, Arabic, And French.

• Assisted and directed in all efforts of passenger check-ins.
• Performed passenger check-ins, security procedures, and aircraft boarding - Answer all customer inquiries and questions in regards to flight schedules, baggage, and connecting flights.
• Rotated through daily functions including, but not limited to: ticket counter, lobby area, gate functions, customs, jet bridge, arrivals, and departures.
• Executed cash transactions, manifests, and labeling.
• Performed bookkeeping transactions during ticketing role.
• Clerical functions performed at each flight arrival and departure including running reports, record keeping, sorting and filing, and distributing information to management.
• Resolved issues with flight activity to ensure on-time departure and arrivals.

Objective : Have flourished in years in sales, entrepreneurship, and customer service. Aside from having a keen work ethic, a detail-oriented individual. Creative and analytical thinking skills offer new perspectives and approaches when tackling challenges.

Skills : Microsoft Office Suite, Data Entry Of 60+ WPM, In-house Proprietary Financial Software.

• Maintained superior customer service by assisting customers with proper check-in, identification verification, and adhering to TSA security protocols.
• Assisted passengers in timely gate check-ins, arrange wheelchairs for disabled passengers, make critical security and flight announcements, including delays, answer questions and help passengers connect to other flights safely and on time.
• Monitored the weight and balance of the aircraft.
• Identified the various weights used in the compilation of a load sheet.
• Located and identified baggage for offload.
• Provided assistance to arriving passengers in the Federal Inspection Service (FIS) area.
• Translated for passengers being inspected/questioned by Customs and Border Protection (CBP).
• Coordinated baggage delivery and retrieval.

Objective : Customer service oriented with great attentiveness and attention to detail. Delivers friendly, efficient, and hospitable service. Proficient in Mac and Microsoft computers, Fosse and PMS. Prompt at multitasking, learning new information with strong organizational skills, and an enthusiastic attitude. Both a team player and an independent worker with the ability to quickly establish a great rapport with people.

Skills : HTML5, CSS3, PHP, MySQL, Apache Web Server, MS Office Suit, CCNA, C, C++, Wireshark.

• Assisted passengers in various areas throughout the airport.
• Verified flight information and passenger documentation.
• Constant passenger & crew interaction.
• Operated jet bridge.
• Resolved issues with flight activity to ensure an on-time departure.
• Acted as the first point of contact for tourists and ensure that outstanding service is delivered to each passenger.
• Inquired into their seating preferences and process and print their boarding passes.

Objective : Responsible for Assisting passengers, especially the elderly, children, and those with special needs in boarding planes by providing them with physical and logistic help, and also Assisting disabled customers.

Skills : Speak Gujarati And Hindi, PowerPoint.

• Checked-in passengers for international travel using SITA DCS: verification of passport, visa, and related travel documents.
• Processed tickets, checked baggage and monitored carry-on baggage for size and quantity, collected checked baggage fees at the gate, and assigned seats.
• Coordinated with various government agencies and handling agencies with flight handling activities including arrivals, departures, and boarding.
• Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations to passengers.
• Assist misconnected and rerouted passengers during irregular operations.
• Assisted customers with special needs and quickly addressed and resolved customer complaints.
• Used of computers and other office equipment.

Objective : Customer Service Agent for a major airline is responsible for handling complaints and resolving customer issues. Responsible for ensuring that the airlines comply with all applicable regulations and safety laws. 

Skills : Clerical, Clerical, Cook/server, Phone Representative, Phone Representative.

• Assisted passengers with flight departures and arrivals.
• Took care of people with special needs and unaccompanied children.
• Provided boarding passes.
• Helped passengers check-in and dealing with customer problems.
• Assisted airport personnel in handling situations that need special attention.
• Greeted customers upon arrival and directing customers within the airport.
• Ensured the proper performance of all ticketing and reservation functions.

Objective : A self-motivated and energetic professional with excellent analytical skills. Excellent communicator with great interpersonal and active listening skills. Service-oriented and decisive decision-maker. Proven record of servicing guests' complaints and resolving problems in a friendly manner. Proficient in managing cash and credit cards. The profound experience of handling guests in terms of registration, check-in, and check-out.

Skills : Quickbooks, Microsoft, Photoshop, Illustrator, Accpac.

• Provided information to customers and travel agents regarding.
• Performed any other customer service functions as directed by Supervisors and Managers.
• Performed any other passenger service duties as necessary.
• Responsible for the check-in process, gate security, and communication with the crew and captain of the aircraft working for Frontier Airlines.
• Attention to detail was of the utmost importance in this position.
• Issued travel and hotel vouchers to displaced passengers on overbooked or canceled flights.
• Handled objects up to 70 pounds.

Headline : Customer Service Agent is responsible for ensuring the safety and satisfaction of all passengers and crew. Responding to safety incidents; including medical emergencies, engine failure, or other issues that require immediate attention.

Skills : MS Office, Management Skills, Checking Skills.

• Having several years of professional and over 20 years of Managerial experience in the field of airline.
• Acquired practical knowledge of Airline and Travel business with reputed organizations.
• Proven ability to Manage GSA and Travel agencies independently.
• Checked in passengers at the airport and assisting them in the ticketing and reservation procedure.
• Helped passengers rebook the itineraries.
• Searched for best airline tickets, customer service, resolve problems with tickets, printed tickets, and prep for mailing, file proper forms.
• Provided boarding or disembarking assistance to passengers needing special assistance.

Headline : Seeking an Airline Customer Service Agent position that offers an immediate challenge, career opportunity, and advancement. Generated flight reservations using airlines’ computer system and issued airline tickets and boarding passes.

Skills : PHP, MySQL, Apache Web Server, MS Office Suite, CCNA.

• Conferred with customers to determine their service requirements and travel preferences.
• Provided service to airline customers.
• Delivered excellent service to business class and premium airline members at the airline club lounge.
• Preceded the flight operation at the check-in counter, departure gate, and arrival area.
• Assured passengers with the issuance of boarding passes, luggage handling, and boarding procedures.
• Maintained high-level security of aircraft and airport.
• Interacted with flight crew and ground crew to resolve any issues to ensure an on-time departure.

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Airport Agent Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the airport agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Coordinating with Cargo, Fueling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Ensure passengers are assisted smoothly through airport facilities
• On Time Performance
• Assist duty officer to handle company material and records
• Assist the Duty Officer to handle company material and records
• Performing pre- and post-flight administration duties
• Be visible to ensure that the highest level of service and products is provided in a professional manner
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages
• Keep lot organized for ease of access and traffic flow
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• This is a part time position, maximum of 25 hours per week, based at the Albany Airport. Seeking morning shift opener OR evening shift closer
• Coordinating with Cargo, Fuelling company, Baggage Make up Area, aircraft loading team, catering suppliers for a smooth turnaround
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue
• Advise and review rental charges; and provide an accurate receipt to the customer
• Inquire about service, satisfaction and document dissatisfaction
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Understand the damage loss report reporting procedure
• Good organisational skills
• Computer literate – MS Office essential
• Fluent in English language, both written and oral
• Well developed inter personal team oriented skills
• Flexible for night shift operations
• Upbeat and positive attitude are necessary to perform well in this very high pressure and demanding environment
• Please note that shortlisted applicants will be invited for interviews taking place on the week of 10 July 2017

10 Airport Agent resume templates

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• Provide a level of service which exceeds guest’s expectations
• Book transportation on a space available basis
• Maintain reservation integrity
• Coordinate the loading of guests and luggage into proper vehicles
• Assist with resolution of lost luggage issues
• Ensure on time departures
• Coordinate driver activity and help drivers maintain a positive attitude
• Maintain integrity of radio transmissions and procedures
• Maintain counter facilities
• Maintain good rapport with all airport personnel
• Reconcile cash drawer, vouchers and credit card transactions
• All other tasks as requested
• Ability to communicate in Spanish – preferred
• Ability to communicate in Portuguese - a plus
• Must be able to stand for long periods of time – required
• Must be computer literate and able to type without looking at keyboard

SJD Airport Agent Resume Examples & Samples

• Demonstrates excellent interpersonal and verbal communication skills
• Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software
• Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations
• Good judgement and decision making
• Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs

Seasonal Airport Customer Service Agent Resume Examples & Samples

• Communicate with customers and ensure they have information about their flights
• Open/close aircraft door before flight departure and upon flight arrival, including operating jet-way when applicable
• Ensure compliance with UGE and Federal Aviation Administration (FAA) regulations and policies
• Work schedules will span over a 24/7, 7 day/week operation including weekends, holidays and overtime as needed. Flexible work shifts will be assigned and can include late nights and early mornings

Qr-senior Airport Services Agent Resume Examples & Samples

• Trade or Vocational Qualification
• Experienced - minimum 3 years of job-related experience required
• At least 1 year in Airport Operations of a leading Airline
• Proficiency in spoken and written English
• Ability to effectively manage mishandled baggage services, including service recovery situations with customers
• For Baggage Service preferable to have had exposure to Baggage Claims procedures & working knowledge of World Tracer
• Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling
• Knowledge of ticketing/construction of fares

Qr-airport Services Agent Resume Examples & Samples

• Delivering the highest level of Customer Service at all customer touch points
• Constant liaison with Check-in, Boarding Gate, Ramp, Cargo, Lounge
• Supervising service partners’ activities for the smooth acceptance of passengers
• Directing Arriving/Departing passengers to respective areas such as Arrival Hall, Transfer Area, Departure Gate, Lounge, etc
• Checking entry requirements (visas, residence permits) are met
• Handling of company mail
• Handling baggage claims
• Ensuring compliance with QR Safety and Security requirements
• Ensure that airport operations meet QR’s standards, policies and procedures satisfy local and internal safety and security standards and conform to aviation regulatory requirements
• Ensure cargo handling run smoothly and efficiently
• Liaise with ramp and GHA staff and support Airport services Supervisor in all areas
• Ensures that the needed pre and post flight administration is conducted timely, recording efficiently all flight activities
• Liaise with check-in, and other related areas for the smooth acceptance of passengers
• Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges and Boarding Gates
• Liaise with GHA and ensure smooth passenger handling
• Assist passengers in regard to Entry Requirements, Visas, Residence Permits etc
• Conduct pre-flight administration to ensure the smooth running of every Qatar Airways flight departure

Qr-junior Airport Services Agent Resume Examples & Samples

• Escort and direct arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
• Assist passengers in regard to entry requirements, visas, residence and permits
• Perform any other operational task/responsibilities as may be assigned by the Airport Services Manager

Airport Services Agent Ewr Resume Examples & Samples

• Working under the direction of the Airport Services Manager or Officer, to represent Emirates and enhance passenger service to both arriving and departing passengers. Ensure all operational criteria is completed within specified time frames
• To be effective in co-ordination with all internal and external departments such as GHA, other airlines and various authorities at the airport as directed by the Airport Services Manager
• Assist in the preparation and completion of pre and post flight documentation and statistical information
• Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly
• To use the Emirates reservations system and perform basic reservations duties
• Provide secretarial and administrative duties to the Airport Services Manager by responding to external/internal correspondence, taking minutes of meetings and screening incoming telephone calls where appropriate
• Create and maintain appropriate record and filing systems for easy retrieval and proper maintenance of records
• Order and maintain adequate stocks of EK stationery, Airport IDs and other promotional materials
• A high standard of general education with a minimum of High School Level or equivalent
• Significant customer service and administrative experience in a travel related position
• Knowledge of MARS Reservations/Fares & Ticketing, MACS and Load Control will be advantageous
• Ability to plan and organise a varied workload
• Ability to consistently produce error-free output
• Ability to work and support others as part of a team

Rental Sales Agent Cedar Rapids Airport Resume Examples & Samples

• High School Diploma or G.E.D. required, some college preferred
• Must have a minimum of 1 year of incentive or goal based sales experience
• Must have a valid Driver's License with no more than 2 moving violations or at-fault accidents on driving record in the past 3 years
• Must have no alcohol related driving convictions on driving record in the past 5 years
• Apart from religious observations, must be able to work 40 hours Monday-Friday (6:30am-6:00pm) with occasional weekend hours

Return Agent Des Moines Airport Resume Examples & Samples

• Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• Must be willing to accept starting wage of $9.70/hour
• Apart from religious observation, must be able to work 20 -25 hours per week within the following shift/schedule
• Constant liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers
• Coordinate the handling of company materials and ensure smooth passenger handling and assist passengers with regards to entry requirements, visas etc and ensure passengers are assisted smoothly through airport facilities
• A trade or Vocational qualification
• Ability to effectively manage mishandled services, including service recovery situations with customers
• Exposure to Baggage Claims procedures & working knowledge of World Tracer will be a definite advantage
• Courses in Passenger Handling and Customer Services such as introduction to Civil Aviation and Passenger Handling are required together with knowledge of ticketing and construction of fares
• Strong interpersonal skills and proficiency in computer applications
• Direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
• Be the first personal contact between the Airline and its customers
• High School education essential
• Experience working in a similar customer service role in an airport environment
• Proven ability to effectively manage mishandled services, including service recovery situations with customers
• Excellent communications skills in spoken/ written English
• A trade or vocational qualification
• Experience working within customer services, part of which must be from the Airport Operations of a leading airline
• Ability to work under pressure with the resilience to deal with setbacks
• Ability to work on initiative and problem solve
• An understanding of Amadeus and systems is essential for this role
• Fluency in English and French (both verbal and written)
• Being visible to ensure that the highest level of service is provided in a professional manner
• Escorting and directing arriving/departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
• Assisting Duty Officer to handle company materials and records
• Constant liaison with Check-in, transfer desk, and other related areas for the smooth acceptance of passenger
• Work with GHA and ensure smooth passenger handling
• Performs other related duties, as assigned, for the purposes of ensuring the efficient and effective function of the work unit

Airport Services Agent Resume Examples & Samples

• Provide assistance to passengers on arrival and departure, ensuring high quality and professional passenger service is maintained at all times. These include ascertaining the requirements of various categories of passengers such as unaccompanied minors, passengers with reduced mobility etc. ensuring appropriate special services and facilities are provided to meet the special service requirements of the passengers
• Co-ordinate the airport operation of chauffeur-driven limousines for eligible passengers after arrival, and open the Emirates arrival information desk
• Monitor the arrival immigration problems, retrieve relevant documentation and report accordingly ensuring adherence to all procedures with regard to travel, immigration and safety regulations
• Monitor check-in including 'queue-combing' to keep passengers informed of checking delays, identifying and giving priority to Premium passengers and ensure service standards are maintained
• Assist in the preparation and completion of pre and post flight documentation and statistical information to ensure all data is accurately accounted for
• Provide cover in the absence of the senior team members during leave/sickness/training as directed by the Airport Services Officer or other senior colleague
• Assist in dealing with problems such as delays, disruptions, excess baggage or denied boarding including implementation of 'Options' within the guidelines provided by the Senior Staff on Duty in order to retain Passenger confidence and loyalty. Also ensure eligible passengers are provided with accommodation and transport as per applicable procedures
• Where required, assist with check-in, boarding at the gates as per laid down procedures, provide announcements, and carry out hand baggage removal, handling of late-to gate passengers, flight coupon reconciliation and head count confirmation to ensure safe and on time departure of flights
• Monitor baggage delivery performance against agreed standards, keeping passengers informed about any delays or irregularities with their baggage to maintain an efficient baggage delivery service to passengers and monitor files creation and quality of baggage services as per Emirates Standard Operating Procedure
• Support and cover the Emirates Ticket Desk, where applicable, and undertake ticketing/reservation duties to ensure seamless service to passengers
• Carry out Credit Card verification and travel document checks diligently
• Admin Accountabilities (back office duties)
• Plan & assist with the execution of ad hoc projects/assignments liaising with relevant internal/external stakeholders and provide updates to management on the progress and of any concerns that needs escalation
• In the event of resource shortfalls, provide frontline assistance and support to the operational team. Assist with flight delays, disruptions, excess baggage or denied boarding, including implementation of the "Options" Scheme, within the guidelines provided by management in order to retain customer confidence and loyalty. Make/amend reservations as and when necessary
• Ensure post flight activities are completed such as compilation and dispatch of TLS, reconciliation of flight coupons and assemble flight file so that future queries can be dealt with. Ensure expenditure on meals and accommodation for transfer or delayed passengers are in accordance with company procedures
• Monitor and replenish stocks of revenue and other airline stationery to ensure a smooth operation
• Coordinate with service suppliers for regular, preventive or in the event of breakdown of office equipment. Ensure all deficiencies are accurately reported/logged and corrective action is taken to maintain to EK standard of service
• To ensure that correct action is taken by the GHA in respect of any AHL or OHD on the flight and ensure that subsequent follow-up action is taken and that passengers are kept informed
• Share responsibility with Airport Services Manager/Airport Services Officer on the induction process of new hires into the department by conducting briefing sessions on administrative matters
• 10 years schooling or equivalent
• 2 years of Airline Industry experience
• Must have completed relevant and recognized professional training courses in Passenger Services and Ground Operations
• Knowledge of Basic Fares and Ticketing
• Customer Service Delivery
• Fluency in written and spoken English and Local Language
• Liaises with check-in, transfer desk, and support Airport Services Supervisor in all areas
• Escort and direct Arriving/departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding fates etc
• Liaison with GHA for quick processing of hotel and transfer passengers
• Assist passengers in regards to entry requirements, visas, residence permits etc
• Ensure utmost priority is given to all security and safety related norms laid down by company, local authorities and relevant procedure is implemented/executed through GHA staff

Rental Sales Agent Incentive Sales Position Airport Resume Examples & Samples

• Qualify each customer using our company rental requirement guidelines
• Must have a minimum of 1 year of sales experience
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must be able to work a flexible shift/schedule

Service Agent Dulles Airport Resume Examples & Samples

• 3pm-11pm Sunday/Monday/Friday
• Must have at least 2 years of relevent work experience (customer service, general labor, management, military, driver/shuttle) within the last last 6 years or 2 years full time enrollment in college
• O In accordance with Washington, DC law, applicants will not be asked about their criminal record, and no criminal background checks will be conducted, unless and until a contingent offer of employment has been extended

Senior Airport Services Agent Resume Examples & Samples

• Undertake various administrative functions as directed from time to time by the Airport Services Manager/Airport Services Officer/Airport Services Supervisor
• Provide comprehensive support to the ASM/ASO in developing rosters for the team. Ensure all discrepancies in attendance are highlighted in a timely manner so that it does not impact month end payroll processing
• Respond to queries, complaints and claims in an efficient and timely manner in order to restore passenger confidence. Assist with enquiries from CASA and other authorities
• In the event of resource shortfalls, provide frontline assistance and support to the operational team. Assist with flight delays, disruptions, excess baggage or denied boarding, including implementation of the 'Options' Scheme, within the guidelines provided by management in order to retain customer confidence and loyalty. Make/amend reservations as and when necessary
• Ensure all invoices are processed within specified time frame, as per Accounts SLA
• To create and maintain appropriate record and filing systems for easy retrieval and proper maintenance of records
• Continuous liaison with Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers
• Liaising with check-in, transfer desk, and support the Airport Services Supervisor in all areas
• Escort and direct Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
• Liaising with GHA to ensure quick processing of hotel and transfer passengers
• Assisting passengers in regard to Entry Requirements, VISAs, and Residence Permits etc
• Supervising Check-in, Transfer Desk, and other related areas for the smooth acceptance of passengers
• Liaising with Check-in, Transfer Desk, and support Airport Services Supervisor in all areas
• Escorting and directing Arriving/Departing passengers to the respective areas such as Hotel Desk, Visa Counter, Transfer Desk, Premium Lounges, and Boarding Gates
• Assisting Duty Officer to handle company material and records
• Liaising with the GHA to ensure smooth passenger handling and quick processing of hotel and transfer passengers
• Assisting passengers in regard to Entry Requirements, Visas, Residence Permits and ensuring smooth transition through through the airport facilities
• Performing other related duties, as assigned, for the purpose of ensuring the efficient and effective functioning of the work unit
• A Bachelor's Degree, trade or vocational qualification
• Strong experience in customer service, some of which should be from an Airport Operations environment within a leading airline
• High energy and positive attitude
• Resilience with the ability to work in a high pressured and dermanding environment
• DCS experience and knowledge of Amadeus essential
• A knowledge of ticketing

Airport Lead Customer Service Agent Resume Examples & Samples

• Lead and direct responsibilities related to the Customer Service Agent role
• Oversee and ensure a safe work environment
• Provide coaching and training to team members
• Assist customers with reservations and boarding passes
• Regular attendance and punctuality in accordance with United Ground Express’ policies are required. Overtime available/required depending upon operational need

Service Agent / Car Prep-chattanooga Airport Resume Examples & Samples

• Must be looking for a part time job and able to commitment to 20-25 hours/week, depending on the schedule
• Must be able to work at the Chattanooga Airport located in Chattanooga, TN
• Apart from religious observations, you must be able to work one of the following schedule
• O Schedule #1: Sun, Thur, Fri (7a-3p)

Return Agent Albany Airport Resume Examples & Samples

• *This is a part time position, maximum of 25 hours per week, based at the Albany Airport. Seeking morning shift opener OR evening shift closer ***
• Must living within a reasonable commute of no more than one hour or relocating to Albany, NY, within 30 days application
• Must have a valid drivers license with a good driving record and no more than 2 moving violations and/or at-fault accidents within the last 3 years
• No drug or alcohol related convictions on driving record (DWI/DUI) in the past 5 years
• Apart from religious observation, must be able to work up to 25 hours within a seven day operation, and must be able to work morning shift 5:30am-2:30pm Tuesday, Wednesday and Saturday OR evening shift 3:00pm-12:00am Tuesday, Wednesday and Saturday

Sales Agent Bangor Airport Resume Examples & Samples

• Must have a minimum of 6 months commission or incentive based sales experience
• Must be able to work at least 3 of the following shifts: Friday, Saturday, Sunday, Monday 10am-7pm (1 hour lunch break provided each shift)
• Must be willing to accept this position as seasonal employment only with employment duration not to exceed 150 days

Car Detailer Service Agent Buffalo Airport Resume Examples & Samples

• Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accident on driving record within the past 3 years
• Must be willing to accept a starting pay rate of $10.50 per hour
• Apart from religious observation, must be able to work the following shift/schedule: See sample below

Rental Sales Agent Incentive Sales Position Charleston International Airport Resume Examples & Samples

• Must have at least 6 months of work experience with the same employer
• Must have a valid driver's license (not restricted or suspended) with a clean driving record
• # No more than 2 moving violations and/or at-fault accidents in the past 3 years

Rental Sales Agent Harrisburg International Airport Resume Examples & Samples

• Must will willing to accept pay at $11.00 per hour plus commission
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years
• Must have no DWI/DUI convictions in the last 3 years
• Apart from religious observation, must be able to work the following schedule

Return Agent National / Alamo Bradley Airport Resume Examples & Samples

• No drug or alcohol related incidents on driving record in the past 5 years
• Must be willing to accept the starting pay of $10.60/hr
• Apart from religious observation, must be able to work at least one of the following schedules

Bush Airport Summer Vehicle Service Agent Resume Examples & Samples

• Verify appropriate stickers are attached to vehicle (registration, plates, etc.)
• May assist with local automobile deliveries
• Must be a United States licensed driver for at least the past 12 months
• Must be authorized to work in the U.S
• Must not require work authorization sponsorship from our company for an employment-based work permit or other work authorization document now or in the future

Kona National Airport Customer Service Agent Resume Examples & Samples

• Answer telephone in a friendly, helpful and prompt manner
• Additional duties as assigned by a member of management
• Must have a High School Diploma or G.E.D. required
• Must have a valid driver's license with a satisfactory driving record
• Aside from religious observance, must be able to work day and night shifts which may include weekends and holidays
• Must be available 30-39 hours per week

Exit Booth Agent Boston Logan Airport Resume Examples & Samples

• Verify car information and VIN number for security and car control
• Must have at least 6 months of prior customer service and/or sales experience
• Must have a basic level experience and understanding of a PC and Microsoft Office products
• Apart from religious observation, must be able to work Tuesday, Wednesday, Thursday, Friday and Saturday from 3pm-11:30pm with a 30 minute break each day

Return Agent Boston Logan Airport Resume Examples & Samples

• Management reserves the right to modify, change or delete duties assigned
• Must have a minimum of 6 months customer service experience
• Must be willing and able to work outdoors (parking lot and garage) in the elements with long periods of standing
• Apart from religious observation, must be able to work Friday, Saturday, Sunday, Monday and Tuesday from 3pm-11:30pm with a 30 minute break provided each day

Seasonal Return Agent Myrtle Beach Airport Resume Examples & Samples

• Must have at least 1 year of customer service experience
• Must be willing to work seasonal position for no longer than 150 days
• Cannot have interviewed for this position with Enterprise, Alamo, or National Car Rental within the last 6 months
• Must be able to understand, read, write, and speak English
• Must have availability to work one of the following FULL TIME schedules (up to 40 hrs/wk)

Service Agent Nashville International Airport Resume Examples & Samples

• Inspect vehicle to ensure safety equipment is in working order; lights, tires, brakes, wipers, horn, seat belts, mirrors and back-up lights
• Clean all exterior and interior windows and mirrors and vacuum interior, floor, seats, ashtray and trunk
• Complete the out-of-service tag and ensure the vehicle is moved to the maintenance area
• Must have a valid driver's license with no more than two moving violation and/or at-fault accident on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years
• Must be able to work at the Nashville International Airport
• Apart from religious observations, must be able to work the following

Exit Booth Agent Sky Harbor Airport Resume Examples & Samples

• No drug or alcohol related convictions (DWI/DUI) on driving record in the last 3 years
• Apart from religious observation, must be able to work the following shift/schedule
• # Weekends and Holidays (days off are always during the week)

Exit Booth Agent Pittsburgh Airport Resume Examples & Samples

• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• No drug, alcohol related offense (DUI or DWI) on record in the past 5 years
• Apart from religious observation, must be able to work various shifts including weekends, holidays, evenings and nights
• Must be able to accept a starting wage of $10.00 per hour

Rental Sales Agent Pittsburgh Airport Resume Examples & Samples

• Must have a minimum of 2 years of commission or incentive based sales experience
• Must be able to work at the Pittsburgh International Airport
• Must be able to accept the wage of $10.00 per hour PLUS performance- based commission
• Must have a valid driver's license with no more than 1 moving violation or at-fault accident in the past 3 years

Return Agent Pittsburgh Airport Resume Examples & Samples

• Minimum of 1 year experience handling customer service functions
• Must have a valid driver's license with no more than 2 moving violation or at-fault accident in the past 3 years
• Apart from religious observations must be able to work various shifts including weekends, holidays, evenings and nights
• Must be able to work Full Time (40 hours a week)
• Must be able to work 20-25 hours per week
• O Schedule may vary; nights, holidays and weekends
• *This is a full time position, minimum of 40 hours per week, based at the Albany Airport. Seeking morning shift opener OR evening shift closer ***
• Must be living within a reasonable commute of no more than one hour or relocating to Albany, NY, within 30 days application
• Apart from religious observation, must be able to work a minimum of 40 hours within a seven day operation, must be able to work morning shift 5:30am-2:30pm Tuesday, Wednesday, Thursday, Friday and Saturday OR evening shift 3:00pm-12:00am Tuesday, Wednesday, Thursday, Friday and Saturday

Lead Agent Airport Operations Resume Examples & Samples

• Supports station management in leading airport personnel to provide superior customer service experience
• Leads and directs airport personnel to perform their work in a safe and efficient manner in compliance with Federal, State, and Local regulations including DOT, FAA, and other government agencies
• Establishes and maintains effective relationships with external and internal customers that foster compassion, authenticity, integrity, respect and dignity
• Provides direction and appropriate support structure using effective resources to enable the team to deliver high performance
• Promotes a professional culture that is both socially responsible and ethical
• High School diploma or GED equivalency
• Previous airport customer experience
• Previous experience to adhering to compliance standards in heavily regulated environment
• Ability to work independently with minimal supervision as well as function effectively as a member of a team
• Ability to effectively communicate with all levels both verbally and written
• Ability to make decisions and work under demanding operational conditions in a stressful environment
• Knowledge and understanding of company policies and functional automation applications
• Willing to work extra hours when there are operational needs
• Willing to work rotating shifts including weekends, holidays, and days off
• Willing to produce current and unexpired Driver’s License
• Willing to take pre-employment drug screening test
• Willing to undergo comprehensive background and/or fingerprint checks to satisfy security requirements, if applicable
• Ability to demonstrate strong customer service and communication skills with the ability to interact effectively with all levels throughout the organization
• Willing to be qualified as a Compliance Coordinator, Ground Security Coordinator and Complaint Resolution Official

Airport Agent Resume Examples & Samples

• Knowledge of Sabre System
• Must enjoy working with the public
• Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member
• Experience - minimum 2 years of job-related experience required
• High school Qualification O level, Year 12, minimum compulsory education
• Minimum of 2 years’ experience in an airline/travel industry
• Knowledge in IATA standard reservation/ticketing procedure is a strong advantage with fair knowledge of world geography and proven experience with the Amadeus reservation system
• Good interpersonal and communication skills in English an local languages along with knowledge of PC-based applications are also required

Service Agent Car Detailer Des Moines Airport Resume Examples & Samples

• Apart from religious observation, must be able to work 20-25 hours per week during the following shifts
• Monday-Friday 6:00pm-12:00am
• Saturday & Sunday 6:00am-12:00am
• Act as the first contact between the airline and its customers as well as stake holders and agents who may need assistant with questions, portray QR image to the highest standard
• Be visible to ensure that the highest level of service, products is provided in a professional manner
• Monitor all Gates and check in activities ensuring the accurate, service oriented acceptance and boarding or passengers
• Ensure smooth handling of customer service at the station
• Brief GHA on new procedures and ensure that they are implemented accurately and fully
• Assist passengers in regards to entry requirements, visas and resident permits
• Drive and operate motorized equipment (e.g., conveyor belt)
• High level of ownership and accountability
• Enthusiastic about aviation industry
• Must be able to perform well in high-pressure situations
• Must possess and maintain a valid US state driver's license. (Suspended, expired, revoked or denied licenses are not valid.)
• Must be legally authorized to work in the US for any employer without sponsorship
• Must be able to clear a United Ground Express background check and a fingerprint-based criminal history check
• Must be eligible to obtain and maintain credentials necessary for the position. Position-specific clearances include but are not limited to FAA, TSA, Port Authority, U.S. Customs and U.S. Postal Service clearances
• Must be able to pass a pre-placement physical abilities test, hearing and vision tests, and drug screen
• Must comply with United Ground Express’ Anti-Drug and Alcohol Misuse Prevention Policy

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