communicating and influencing personal statement example

Communicating & Influencing – How to Write a 250 Word Statement For a Civil Service Application

• Updated January 15, 2024
• Published September 29, 2023

In the Civil Service, communicating & influencing is essential. But how do you highlight your experiences and proficiency in these areas into a concise 250-word statement during your civil service application?

Whether you’re a seasoned professional or a fresh-faced aspirant, crafting a compelling narrative within such a tight word limit can feel like an art form in itself.

This article will help you show off your ‘Communicating & Influencing’ skills in your Civil Service application. Let’s make sure your application isn’t just good but the best among the rest. Ready? Let’s get into it!

What Does Communicating & Influencing Mean in Civil Service?

In the Civil Service, “Communicating & Influencing” isn’t just about passing on information or convincing someone to see things your way. It’s about building understanding, creating shared visions, and moving projects or ideas forward collaboratively.

Communication is the tool through which policies are explained, concerns are addressed, and the public is kept informed. Influence, on the other hand, is the soft power that facilitates cooperation across departments, ensures stakeholders are on board, and guides teams or projects to successful outcomes.

The significance of these skills is deeply rooted in the public-oriented nature of civil service roles. Effective communication ensures transparency, building public trust. Being a good influencer means you can negotiate, mediate, and lead effectively, ensuring tasks are done efficiently and the best outcomes are achieved for the public.

Given the diverse stakeholders involved in civil service work, from the general public to government officials and inter-departmental teams, the ability to communicate and influence becomes paramount.

Showcasing Communicating & Influencing in Your 250-Word Personal Statement

When crafting a 250-word personal statement, it’s essential to succinctly showcase these skills. Start by selecting a clear example using the STAR method: describe a Situation where effective Communication was needed; outline the Task or objective you were aiming for; detail the Actions you took, emphasizing both communication and influencing strategies; and conclude with the Result, highlighting the positive outcomes achieved through your efforts.

By presenting a focused narrative that ties together your experience with the competencies desired, your statement will not only resonate but also stand out.

• Changing & Improving – How to Write a 250-Word Statement For a Civil Service Application
• Leadership – How to Write a 250-word Statement For a Civil Service Application
• Delivering at Pace – How to Write a 250-Word Statement For a Civil Service Application
• Making Effective Decisions – How to Write a 250-Word Statement For a Civil Service Application

How to Structure a 250-word Personal Statement?

Are you applying for a job in the Civil Service? The 250-word statement on the application is your chance to shine. They want to see if you are able to communicate and influence effectively. 

Are you wondering how to fit this in a small space? Use the STAR method. It’s a simple way to talk about what you’ve done and how. Let’s dive into how you can structure your 250-word personal statement.

• Start with a concise opening about the importance of communicating and influencing in the Civil Service. This sets the tone and context for your statement.
• Situation : Begin by setting the scene. Describe a specific situation where you were faced with a decision-making challenge and the need to communicate, and influence played a vital role.
• Task : Clearly state what your responsibility was in that situation. What decision did you have to make? Who did you need to communicate with or influence?
• Action : Dive into your role. How did you communicate? Did you employ presentations, meetings, or written communication? How did you influence others—through data, persuasion, or collaboration? This section is critical, so be specific about your methods and approach.
• Result : Conclude this section by sharing the outcome of your decision and, importantly, how your communication and influencing skills positively impacted the result.
• Wrap up by reinforcing the value of effective communication and influencing. Tie this back to the role you’re applying for, emphasizing your readiness and enthusiasm.
• Keep It Relevant : Ensure the situation you pick is relevant to the Civil Service role you’re applying for.
• Stay Concise : With a 250-word limit, every word counts. Be clear, concise, and avoid jargon.
• Proofread : Ensure there are no grammatical or typographical errors. A polished statement reflects attention to detail.

By following this structure and focusing on showcasing your communicating & influencing skills within the decision-making context, your personal statement will be both impactful and tailored to the demands of the Civil Service role.

How to Write a Personal Statement Within the 250-Word Limit

Writing a personal statement for the Civil Service in just 250 words might seem tough, but it’s all about getting to the point. Think of it as telling a quick story about a time you did something impressive at work. You don’t need fancy words; just be clear about what happened and how you made a difference.

Writing a 250-word personal statement for a Civil Service application might seem daunting, but think of it as your elevator pitch – concise yet impactful. In such a tight space, every word must pull its weight, effectively showcasing your strengths and experiences. To illustrate your ‘communicating and influencing’ skills, the STAR method is a tried-and-tested tool. It provides a structured way to tell a compelling story, ensuring you cover the most essential aspects of your experience.

To write a compelling 250-word statement, here are a couple of tips to help you get started. 

• Situation : Briefly describe the setting.
• Task : Outline the challenge or responsibility you had.
• Action : Detail how you communicated or influenced to address the task.
• Result : Share the positive outcomes of your efforts.
• Be Concise Direct : With limited words, skip the jargon and get to the point. Say what you mean as straightforwardly as possible.
• Prioritize : Focus on one or two key experiences rather than trying to cover everything. Quality over quantity is the mantra here.
• Proofread : A small error can stand out in a short statement. Make sure your grammar, punctuation, and spelling are spotless.
• Relate to the Role : Ensure your statement directly relates to the Civil Service role you’re applying for. Tailor your experiences to show you’re the right fit.

Your personal statement is your first impression. By following these tips and integrating the STAR method effectively, you can ensure it’s a memorable one.

Example Personal Statement Civil Service

Below, we discuss five different examples of civil service personal statements.

Example 1: Civil Service Communicating & Influencing

Being effective in the Civil Service hinges on two crucial skills: Communicating and Influencing. At its core, it’s about sharing ideas clearly and getting people to see things from a shared perspective. My career has been a testament to the power of words and the art of persuasion.

Situation : In my previous role at the Education Department, we faced a backlash against a proposed modernized curriculum. Parents were concerned, believing we were straying from foundational learning.

Task : My responsibility was not just to explain the changes but to win the trust of these concerned parents, ensuring they understood the broader vision.

Action : I organized a series of open-house sessions in schools. Instead of a lecture-style format, I set up interactive booths showcasing the new learning modules, with educators available for real-time discussions. Recognizing the power of peers, I facilitated sessions where parents who supported the changes shared their perspectives, addressing concerns in a relatable manner.

Result : The face-to-face engagement made a difference. Over the span of a few weeks, we witnessed a significant shift in sentiment. By the end of the month, over 75% of parents expressed confidence in the new curriculum, a stark rise from the initial 20%.

In the dynamic landscape of the Civil Service, Communicating and Influencing is the compass that ensures we navigate challenges cohesively, turning apprehensions into shared achievements. I am eager to continue harnessing this skill, marrying clarity with conviction in every endeavor.

Example 2: Civil Service Communicating & Influencing

In the Civil Service, the power of Communicating and Influencing cannot be understated. It’s where strategy meets the public, where policies touch lives. My journey has consistently underscored the criticality of lucid communication, married with the ability to inspire, motivate, and align stakeholders toward common objectives.

Situation : Within my role at the Urban Planning Department, we grappled with public dissent regarding a new urban green space initiative, largely stemming from misconceptions and inadequate outreach.

Task : It fell upon my shoulders to not only clarify the initiative’s intent but to rally public support, turning detractors into advocates.

Action : I spearheaded a multi-pronged communication campaign, launching informative webinars to dispel myths. Recognizing the value of personal stories, I collaborated with local communities to document and share testimonials of individuals whose lives were positively impacted by similar projects elsewhere. I also organized participatory workshops, offering a platform for direct dialogue and ensuring public voices shaped the initiative’s final blueprint.

Result : This multifaceted approach bore fruit. Within four months, public support swelled from a mere 30% to a robust 75%. More than mere numbers, the initiative became a testament to the power of collaborative governance, with the green space reflecting shared visions and aspirations.

Drawing from such experiences, I firmly believe that in the realm of the Civil Service, Communicating & Influencing is the bridge between intent and impact. I am deeply committed to leveraging these skills, ensuring that public service remains a dialogue, a partnership, and a shared journey.

Example 3: Civil Service Communicating & Influencing

Effective Communicating and Influencing are the backbone of thriving in the Civil Service, binding together policy, execution, and public welfare. My career trajectory has been underpinned by a knack for clear communication and the ability to shape perspectives, forging bridges and crafting consensus even in challenging terrains.

Situation : During my role in the Local Council’s Environmental Committee, we were confronted with widespread community resistance against a proposed waste recycling facility.

Task : My challenge was not just to disseminate information but to shift deeply entrenched community perceptions, ensuring they understood the long-term benefits of the facility.

Action : I orchestrated a series of town hall meetings, incorporating multimedia presentations for clarity. Understanding the concerns, I collaborated with environmental experts to weave compelling narratives supplemented with data. Beyond just speaking, I ensured these sessions were interactive, encouraging community questions and addressing them with evidence-based responses. Simultaneously, I initiated a door-to-door campaign, using tailored leaflets and engaging in one-on-one dialogues.

Result : Over a span of three months, the resistance metamorphosed into endorsement. A post-campaign survey reflected a 70% approval rate, up from an initial 20%. The recycling facility was greenlit, and more vitally, the community became proactive participants in sustainable initiatives.

In the heartbeats between policy and public, Communicating and Influencing acts as the rhythm. With a passion for fostering understanding and shaping change, I am eager to channel these competencies, ensuring the Civil Service’s initiatives resonate deeply and effectively.

Example 4: Civil Service Communicating & Influencing

The core of Civil Service revolves around Communicating & Influencing. Navigating this space requires more than just conveying information; it demands the finesse to sculpt understanding, drive change, and achieve shared goals. My experiences have continually reinforced the transformative power of adept communication coupled with strategic influencing.

Situation : As a lead coordinator during the launch of a citywide digital literacy initiative, I was faced with skepticism from older residents, many of whom felt overwhelmed by the rapid tech influx.

Task : My objective extended beyond the logistical rollout; I needed to ensure that this significant demographic not only understood but also embraced the initiative, turning apprehension into empowerment.

Action : Recognizing the power of relatability, I organized a series of ‘Tech Buddies’ workshops. Pairing senior residents with tech-savvy youth volunteers, these sessions focused on personalized, hands-on training. Additionally, I liaised with community influencers, securing their endorsements, and had them share their personal tech-learning journeys through local media.

Result : The tandem of personalized sessions and influential testimonies worked wonders. Within six months, the adoption rate among senior residents surged by 60%. The initiative, initially met with hesitation, transformed into a community bonding experience.

In the the Civil Service, Communicating & Influencing are the threads that weave together diverse stakeholders, objectives, and challenges. Drawing from my experiences, I am resolute in my commitment to harness these skills, ensuring that communication transcends barriers and influence catalyzes positive action.

FAQ: Civil Service Communicating & Influencing

• It encompasses the ability to express ideas effectively, listen actively, and persuade or influence others positively, ensuring collaborative and productive interactions.
• Given the collaborative nature of public service roles and the need to liaise with diverse stakeholders, effective communication and the ability to influence decisions is crucial to achieving desired outcomes.
• Provide specific examples in your personal statement or during interviews where you’ve effectively conveyed ideas, brokered agreements, or navigated complex interpersonal scenarios.
• While the Civil Service values clarity, accuracy, and inclusiveness in communication, the tools or styles may vary depending on the department or role. Familiarity with formal communication, reports, and presentations can be beneficial.
• Whether it’s in policy formation, stakeholder interactions, or internal team coordination, the ability to shape opinions, drive consensus, or motivate change is a frequent requirement.
• While it’s a universally valued skill, roles involving stakeholder management, public relations, policy advocacy, or leadership may particularly emphasize this competency.
• Yes, the Civil Service often provides training modules for effective communication, negotiation, and other related soft skills to help employees excel in their roles.
• Focus on understanding your audience, being concise, providing relevant data or context, and encouraging feedback or dialogue to ensure clarity and impact.
• In senior roles, this competency becomes pivotal in shaping departmental strategies, liaising with governmental bodies, influencing public opinion, and leading teams effectively.

Related posts:

• Making Effective Decisions – How to Write a 250 Word Statement For a Civil Service Application
• Delivering at Pace – How to Write a 250 Word Statement For a Civil Service Application
• Leadership – How to Write a 250 Word Statement For a Civil Service Application
• Changing & Improving – How to Write a 250 Word Statement For a Civil Service Application
• Civil Service Interview Questions & Answers

Rate this article

Your page rank:

Natalja Atapin

Natalja Atapin is a seasoned job interview and career coach at Megainterview.com and brings a decade of recruitment and coaching experience across diverse industries. Holding a master's degree in Organisational Psychology, she transitioned from coaching to managerial roles at prominent companies like Hays. Natalja's passion for simplifying the job search process is evident in her role at Megainterview.com, where she contributes practical strategies to assist professionals and fresh graduates.

You may also be interested in:

• Interview Tips

Navigating the Job Search Market After 40

Changing & improving – how to write a 250 word statement for a civil service application, leadership – how to write a 250 word statement for a civil service application, delivering at pace – how to write a 250 word statement for a civil service application, interview categories.

• Interview Questions
• Cover Letter

Megainterview/Contact

• Career Interview Questions
• Write For Megainterview!
• Editorial Policy
• Privacy Policy / GDPR
• Terms & Conditions
• Contact: [email protected]

Sign-up for our newsletter

🤝 We’ll never spam you or sell your data

Popular Topics

• Accomplishments
• Adaptability
• Career Change
• Career Goals
• Communication
• Conflict Resolution
• Creative Thinking
• Critical Thinking
• Cultural Fit
• Customer Service
• Entry-Level & No Experience
• Growth Potential
• Honesty & Integrity
• Job Satisfaction
• Negotiation Skills
• Performance Based
• Phone Interview
• Problem-Solving
• Questions to Ask the Interviewer
• Salary & Benefits
• Situational & Scenario-Based
• Stress Management
• Time Management & Prioritization
• Uncomfortable
• Work Experience

Popular Articles

• What Is The Most Challenging Project You Have Worked On?
• Tell Me About a Time You Had to Deal With a Difficult Customer
• What Have You Done To Improve Yourself In The Past Year?
• Interview Question: How Do You Deal With Tight Deadlines?
• Describe a Time You Demonstrated Leadership
• Tell Me About a Time When You Took Action to Resolve a Problem
• Job Interview Questions About Working in Fast-Paced Environments
• Job Interview: What Areas Need Improvement? (+ Answers)
• Tell Me About a Time You Were On a Team Project That Failed
• Tell Me About a Time You Managed an Important Project

Our mission is to

Help you get hired.

Hofplein 20

3032 AC, Rotterdam, the Netherlands

Turn interviews into offers

Every other Tuesday, get our Chief Coach’s best job-seeking and interviewing tips to land your dream job. 5-minute read.

Communicating & Influencing – Writing 250 Word Statements & Civil Service Interview Question Success

Welcome to your guide on mastering the art of “Communicating & Influencing” when applying for a job in the civil service . This competency is all about how well you can share ideas and convince others. It’s a big deal in civil service roles because it helps teams work well together and make sure good ideas get heard. In this article, we will explore what this competency means, why it matters, and how you can show it off in your job applications and interviews.

• 1.1 What is Communication in This Context?
• 1.2 And What About Influencing?
• 1.3 Why Does It Matter in Civil Service Roles?
• 1.4 Real-world Applications and Examples
• 2.1 Choosing the Right Stories
• 2.2 Using the B-STAR Technique
• 2.3 Avoiding Mistakes
• 3.1 Why It’s Important
• 3.2 How to Structure Your Statement
• 3.3 Tips for Clear Communication
• 4 Communicating & Influencing 250 Word Statement Example
• 5.1 Expecting the Questions
• 5.2 Structuring Your Answers
• 5.3 Showing Your Skills
• 5.4.1 1. Question: Can you describe a situation where your communication skills resolved a challenging situation?
• 5.4.2 2. Question: How have you influenced a team or individual to change their perspective or approach?
• 5.4.3 3. Question: How have you ensured that your team stays informed and aligned, especially during remote working or a crisis?
• 5.4.4 4. Question: Can you provide an example of when you had to communicate a difficult message to a team or a client?
• 5.4.5 5. Question: How have you adapted your communication style to cater to diverse teams or stakeholders?
• 6.1 Using Every Opportunity
• 6.2 Developing Your Skills
• 6.3 Learning from Feedback
• 7 Wrapping Up
• 8 Frequently Asked Questions (FAQ)

Understanding ‘Communicating & Influencing’ Competency

Let’s dive into the “Communicating & Influencing” competency. It might sound fancy, but it’s really about two main things: sharing information in a way that’s easy to understand (that’s communicating) and helping others see things from your perspective (that’s influencing).

What is Communication in This Context?

Communication is not just about talking. It’s about making sure your message is clear and makes sense to the people you’re talking to. In the civil service , good communication helps teams work smoothly and services run well. It means you can explain your ideas, listen to others, and make sure important information is passed along.

And What About Influencing?

Influencing doesn’t mean making people do what you want. It’s about sharing your ideas in a way that helps others understand and maybe even agree with you. In a job, it means you can help your team and the public understand why certain decisions are made and get everyone on board with new plans.

Why Does It Matter in Civil Service Roles?

In the civil service , you might be working on big projects that affect lots of people. Being able to communicate well ensures that everyone from your team members to the general public stays informed and understands what’s happening. And, being good at influencing means you can help guide decisions and make sure plans are successful and supported by those involved.

Real-world Applications and Examples

Imagine you’re working on a project to improve a public park. Good communication means you can clearly explain the plans to the public, listen to their concerns, and share updates as things progress. Influencing comes into play when you need to navigate different opinions and help everyone agree on the best way forward, ensuring the project is successful and the new park is enjoyed by all.

In the next sections, we’ll explore how to show off your skills in “Communicating & Influencing” in your application and interviews, ensuring you stand out in your journey towards a civil service role. Stick with us to navigate through the application process with ease and confidence.

Incorporating ‘Communicating & Influencing’ into Your Application

When you’re applying for a job, it’s your time to shine and show how you’ve used communication and influencing skills in the past. First, think about times when you’ve really had to use these skills. Maybe you helped solve a problem at work by talking it through with your team. Or perhaps you helped a project succeed by getting everyone on the same page.

Choosing the Right Stories

Pick examples from your past that really show you in action. Look for times when your communication or influencing made a difference. It could be solving a problem, finishing a project, or making a change happen.

Using the B-STAR Technique

When you’re writing about your examples, use the B-STAR technique . Talk about the Situation you were in, the Task you had to do, the Actions you took, and the Result that happened. This keeps your writing clear and shows exactly how you used your skills.

Avoiding Mistakes

Be honest and be yourself. Pick true stories and talk about them in a simple way. Make sure to focus on what you did and how it made a difference.

Crafting the 250-Word Statement

The 250-word statement is a key part of your application. It’s a short piece of writing where you get to show off your skills. In this case, you’ll want to highlight your “Communicating & Influencing” skills.

Why It’s Important

This statement is your chance to stand out. It lets you show how you’ve used your communication and influencing skills in real-life situations.

How to Structure Your Statement

Start by introducing the situation you were in. Then, use the STAR technique to share your story. Make sure to keep it simple and focus on how your actions made a difference.

Tips for Clear Communication

Keep your writing simple and to the point. Use short sentences and easy words. Make sure everything you say helps show off your skills.

Communicating & Influencing 250 Word Statement Example

“I have always held the belief that effective communication and positive influencing are pivotal in navigating through challenges and driving a team towards success (Belief).

In my role as a Customer Service Team Leader at XYZ Corp, a particularly testing situation arose where our team was consistently falling short of our monthly customer satisfaction targets (Situation). The imperative task was not merely to elevate these scores within the ensuing two months but also to embed a durable, customer-focused methodology within the team to ensure we met overarching company objectives and upheld our department’s reputation (Task).

Initiating a strategy, I first communicated with my team to comprehend the root causes of the issues and collected feedback on the hurdles they encountered in delivering optimal service. Subsequently, I organized a workshop to tackle these challenges and introduced a new communication protocol to enhance our customer interactions. Furthermore, I influenced the team by sharing the broader picture of our goals, underscoring the impact of customer satisfaction on the company, and acknowledging and rewarding their efforts towards improvements. I also liaised with upper management to secure resources for additional training for the team, accentuating the long-term benefits of enhancing our service quality (Action).

As a result, we not only exceeded our customer satisfaction target in the following two months, but the strategies implemented also led to a sustained 15% improvement in the subsequent quarters, and the team felt more empowered and motivated, being actively involved in the problem-solving process and seeing their contributions recognized and valued (Result).”

See more Communicating & Influencing 250 Word Statement Examples…

Preparing for Interview Questions on ‘Communicating & Influencing’

When you step into the interview room, being ready to talk about your communication and influencing skills is key. You’ve shared your experiences in your application, and now it’s time to bring those stories to life.

Expecting the Questions

You might be asked to share more about the stories in your application or to talk about other times you’ve used your communication and influencing skills. Think about different situations where you’ve used these skills and be ready to share them using the BSTAR technique.

Structuring Your Answers

Just like in your written statement, use the BSTAR technique to talk about your experiences. Start with your belief about communication and influencing, then describe the situation, task, actions, and results. Practice your stories so you can share them easily and confidently.

Showing Your Skills

Remember to focus on how your actions show your skills in communication and influencing. Talk about how you listened, explained things clearly, and helped people understand your point of view.

Example Interview Questions on ‘Communicating & Influencing’

1. question: can you describe a situation where your communication skills resolved a challenging situation.

• Why It’s Asked: Interviewers want to understand your practical application of communication skills in resolving conflicts or challenges.
• Tips for Answering: Focus on a situation where your communication was key to resolving an issue. Use the BSTAR technique, ensuring to highlight the communication strategies you used and the positive outcome that resulted.
• See example answers…

2. Question: How have you influenced a team or individual to change their perspective or approach?

• Why It’s Asked: This question aims to gauge your influencing skills and your ability to navigate through resistance or differing opinions.
• Tips for Answering: Share a story where your influencing skills led to a change in perspective or approach within a team or for an individual. Highlight the strategies you used to influence others and the positive outcomes that were achieved.

3. Question: How have you ensured that your team stays informed and aligned, especially during remote working or a crisis?

• Why It’s Asked: Interviewers want to understand how you maintain clear communication and team alignment during challenging times.
• Tips for Answering: Discuss your strategies for keeping a team informed and aligned, especially in a remote working setup or during a crisis. Highlight your proactive communication efforts and how you ensured that the team was on the same page.

4. Question: Can you provide an example of when you had to communicate a difficult message to a team or a client?

• Why It’s Asked: This question seeks to understand your skills in navigating sensitive or challenging communication scenarios.
• Tips for Answering: Share a situation where you had to communicate a difficult message and focus on how you ensured the message was clear, empathetic, and considerate. Discuss the preparation, delivery, and any follow-up actions you took to manage the situation.

5. Question: How have you adapted your communication style to cater to diverse teams or stakeholders?

• Why It’s Asked: The question aims to gauge your adaptability and understanding of varied communication needs across different stakeholders.
• Tips for Answering: Provide examples of how you’ve modified your communication style to cater to different audiences. Highlight your understanding of the importance of considering cultural, hierarchical, and personality differences in communication.

Additional Tips for Showcasing ‘Communicating & Influencing’ Competency

Even after your application and interview, showing your communication and influencing skills doesn’t stop. These skills are valuable in every part of your work and can always be improved.

Using Every Opportunity

Every interaction is a chance to show your skills. Whether you’re in a meeting, sending an email, or working on a project, think about how you can communicate clearly and influence positively.

Developing Your Skills

Look for ways to keep getting better at communicating and influencing . This might mean taking a course, reading a book, or getting feedback from colleagues.

Learning from Feedback

If you get feedback about your communication or influencing, use it to get better. Think about what went well and what you could do differently next time.

Wrapping Up

Navigating through the application process for a civil service role can be a journey filled with learning and opportunities to showcase your skills. Your ability to communicate and influence effectively is not just a requirement but a valuable asset that will serve you throughout your career. Remember, your stories and experiences are unique to you and they provide a glimpse into your capabilities and potential. Use them wisely, articulate them effectively, and let them pave the way for your success in securing the role you aspire to. Keep learning, stay curious, and remember that every interaction is an opportunity to communicate, influence, and make a positive impact.

Frequently Asked Questions (FAQ)

Q1: How can I identify my experiences that best showcase ‘Communicating & Influencing’?

A1: Reflect on instances where your communication made a difference in a project or team, or where your influence helped navigate through a challenge. Look for stories where your actions had a clear impact and where the situation, task, actions, and results can be clearly articulated.

Q2: What if I don’t have much work experience to share in the application?

A2: Experiences from volunteer work, school projects, clubs, or any other group activities can also be valuable. Focus on instances where you played a role in communicating information or influencing decisions, even in small settings.

Q3: How do I ensure that my 250-word statement is impactful?

A3: Stick to the BSTAR technique, be concise, and ensure every sentence adds value. Clearly showcase how your actions (communication and influencing) led to a positive result. Be genuine and ensure your statement reflects your true experiences and learnings.

Q4: Can I use the same examples in my application and interview?

A4: While it’s okay to elaborate on application examples during the interview, having a variety of examples can showcase the breadth of your experiences and skills. Be ready to discuss additional instances where you demonstrated your communication and influencing skills.

Q5: How can I continuously improve my ‘Communicating & Influencing’ competency?

A5: Seek feedback, engage in continuous learning through courses and reading, and practice your skills in various settings. Observing good communicators and influencers and learning from their style can also be beneficial.

Q6: What should I focus on most during the interview?

A6: Be yourself, and focus on clearly articulating your experiences and learnings. Ensure your answers are structured, and your skills in communication and influencing are evident through your stories.

• Skip to main content
• Skip to primary sidebar

Career Building Jobs

CV, Interview and Job Application Tips

Communicating & Influencing 250 Word Statement Examples – Administrative Assistant (AA) Grade

July 4, 2024 by Mike Jacobsen

Applying for a Civil Service position can feel like stepping into a whole new world, especially when it comes to writing those all-important 250-word statements. These statements are your chance to showcase your skills and demonstrate how you align with the required behaviours for the job. One of the key behaviours you’ll need to address, particularly for Administrative Assistant (AA) roles, is “ Communicating & Influencing .”

Understanding the Behaviour

Communicating & Influencing is all about how effectively you can convey information and ideas, as well as your ability to persuade and influence others. At the AA level, this means being clear, concise, and courteous in your communications, both written and verbal. You’ll need to show that you can listen actively, understand different perspectives, and adapt your communication style to suit your audience.

At the AA level, the emphasis is on the basics: clear and accurate communication, being a good listener, and having the ability to convey messages in a straightforward manner. This differs from higher grades where the focus might be on strategic communication, influencing policy decisions, or leading large teams. Conversely, at grades below AA, such as Administrative Officer (AO), the focus is more on following instructions and reporting information accurately rather than on influencing others.

Crafting Your 250-Word Statement

Writing a 250-word statement might seem daunting, but with the right approach, it’s manageable and can be quite straightforward. Here are some tips to help you nail it:

1. Use the B-STAR Method: Structure your statement using the B-STAR method – Belief, Situation, Task, Action, Result. This framework helps you stay focused and ensures you cover all the necessary points.

2. Start with Your Belief: Briefly mention your belief about effective communication and why it’s important in the role you’re applying for. This sets the stage for your example.

3. Describe the Situation: Clearly outline a specific situation where you had to communicate effectively. This gives context to your example.

4. Explain the Task: What was your role in the situation? What were you responsible for? This helps the reader understand your specific contributions.

5. Detail the Action: Describe the actions you took to address the task. Be specific about what you did to communicate effectively or influence others.

6. Highlight the Result: Conclude with the outcome of your actions. How did your effective communication or influencing skills make a difference?

Tips for Success

Be Concise: Remember, you only have 250 words, so make every word count. Avoid unnecessary jargon and keep your sentences short and to the point.

Use Active Language: Use active verbs to describe your actions. Instead of saying “I was involved in…,” say “I led…,” “I coordinated…,” or “I facilitated…”.

Reflect on the Impact: Show how your communication had a positive impact. Did it solve a problem, improve a process, or lead to a successful outcome?

Tailor to the Role: Ensure your example is relevant to the AA role. Think about the communication skills that are most important for this position and highlight those.

Now that you have a clear understanding of how to approach your 250-word statement for the “Communicating & Influencing” behaviour at the AA level, here’s an example to illustrate these tips in action:

Communicating & Influencing Example Statement

I believe that clear communication and the ability to influence others are essential for building strong working relationships and achieving successful outcomes.

As an office assistant at a nonprofit organisation, I was responsible for coordinating volunteer events. One particular event required significant volunteer participation, but we were struggling to get enough sign-ups.

I started by crafting a compelling email to all our volunteers. I used clear and simple language to explain the event’s purpose, emphasising its impact on the community and how their participation would make a difference. I made sure to proofread the email to eliminate any errors and ensure clarity.

To influence their decision positively, I shared success stories from past events, highlighting the benefits and positive experiences of previous volunteers. This approach aimed to create an emotional connection and demonstrate the tangible outcomes of their involvement.

Understanding that different people prefer different modes of communication, I followed up with phone calls to key volunteers, offering additional details and addressing any concerns they might have. I listened actively to their feedback and answered their questions, showing respect for their time and opinions.

Additionally, I proposed a small incentive for participation, such as recognition at our next community meeting and a thank-you certificate.

The result was a significant increase in volunteer sign-ups, ensuring the event’s success. By effectively conveying the event’s importance and addressing volunteers’ needs, I was able to secure the necessary support and foster a sense of community involvement.

See more…

25% discount on all products if you are currently unemployed (Use Code UNEMP at Checkout in 'show order summary')

Country/region

• AUD $ | Australia
• EUR € | Austria
• EUR € | Belgium
• BGN лв. | Bulgaria
• CAD $ | Canada
• EUR € | Croatia
• EUR € | Cyprus
• CZK Kč | Czechia
• DKK kr. | Denmark
• EUR € | Estonia
• EUR € | Finland
• EUR € | France
• EUR € | Germany
• EUR € | Greece
• HKD $ | Hong Kong SAR
• HUF Ft | Hungary
• EUR € | Ireland
• ILS ₪ | Israel
• EUR € | Italy
• JPY ¥ | Japan
• EUR € | Latvia
• EUR € | Lithuania
• EUR € | Luxembourg
• MYR RM | Malaysia
• EUR € | Malta
• EUR € | Netherlands
• NZD $ | New Zealand
• GBP £ | Norway
• PLN zł | Poland
• EUR € | Portugal
• RON Lei | Romania
• SGD $ | Singapore
• EUR € | Slovakia
• EUR € | Slovenia
• KRW ₩ | South Korea
• EUR € | Spain
• SEK kr | Sweden
• CHF CHF | Switzerland
• AED د.إ | United Arab Emirates
• GBP £ | United Kingdom
• USD $ | United States

Item added to your cart

Administrative assistant (aa) 250 word statement examples - communicating & influencing.

Crafting a 250-word statement for Civil Service exams can be daunting, especially when discussing key behaviours like Communicating & Influencing .

Many candidates find this part of their application the hardest.

However, with a thorough understanding of the behaviour and a structured approach, what seems like a weakness can turn into a significant strength.

Related Article -  5 Communicating & Influencing Example Statements (AA LEVEL)

What "Communicating & Influencing" Means at the Administrative Assistant (AA) Level

At the Administrative Assistant (AA) level, the Communicating & Influencing behaviour involves clear, concise, and effective communication with colleagues and stakeholders. It’s about ensuring that your message is understood and that you can influence others in a positive manner, even when you don't have direct authority.

Key expectations at this level include:

• Clear Communication: Conveying information in a straightforward and understandable manner.
• Active Listening: Demonstrating attentiveness and understanding in conversations.
• Building Relationships: Establishing rapport and positive relationships with team members and stakeholders.
• Persuasiveness: Using appropriate arguments and language to persuade others.

This differs from previous levels where the focus might have been more on following instructions and less on influencing outcomes. At the AA level, you're expected to take a more proactive role in communication.

Statement Structure

A well-structured statement can make all the difference. The B-STAR technique is an effective method for crafting your response:

Start by outlining your core belief or philosophy regarding effective communication and influencing. This sets the stage for your example and provides insight into your approach.

Describe a specific situation where you needed to use your communication and influencing skills. Set the context clearly so that the reader understands the environment and challenges.

Explain the task you were responsible for in this situation. What was your role, and what were you aiming to achieve? This part is crucial for highlighting your responsibilities.

Detail the actions you took to address the situation. Focus on how you communicated and influenced others. Highlight specific techniques or strategies you used, demonstrating your competency.

Conclude with the outcome of your actions. What was the result of your communication and influencing efforts? Emphasize the positive impact and any learnings or improvements that resulted from the experience.

By following the B-STAR technique, you can create a compelling and structured statement that showcases your ability to communicate and influence effectively at the AA level.

Now, let’s move on to the example statement that will illustrate how these principles can be applied in practice.

250 Word Statement Example

Clear communication and the ability to influence are essential skills for achieving positive outcomes and fostering cooperation. Ensuring that messages are delivered effectively and respectfully helps build trust and understanding.

While at a property management company, we encountered a situation where we needed to inform tenants about maintenance work that would disrupt water-services. Some tenants had previously expressed frustration with such disruptions, so it was crucial to communicate this effectively and manage their concerns.

I drafted an email and printed notices using simple, straightforward language, ensuring that all tenants would understand the message. I double-checked the written communication for any errors to maintain professionalism. I also included the maintenance schedule and contact information for any questions or emergencies.

To influence tenants positively and mitigate frustration, I highlighted the long-term benefits of the maintenance work, such as improved water-pressure and reliability. I emphasised that we scheduled the work during off-peak hours to minimise inconvenience. Additionally, I proposed hosting a brief Q&A session in the building lobby where tenants could voice their concerns and receive immediate responses.

I listened actively to the tenants' questions and addressed their concerns respectfully. By showing empathy and providing clear answers, I helped reassure them about the necessity and benefits of the maintenance work.

The result was a smoother process with fewer complaints than anticipated. Tenants appreciated the clear communication and the opportunity to discuss their concerns directly. This experience highlighted the importance of clear communication and the ability to influence others constructively to achieve successful outcomes.

At Interview Detectives, we are led by Mike Jacobsen, a highly experienced recruitment consultant with nearly 30 years of professional expertise. With a deep understanding of the hiring landscape, Mike brings invaluable insights and knowledge to our platform. His extensive background in recruitment enables us to provide you with tailored interview guides and application tips that align with current industry trends. With Interview Detectives, you gain access to proven strategies and techniques to enhance your job application success. Trust in Mike's wealth of experience and embark on your journey towards career triumph.

Subscribe to our emails

Subscribe to our mailing list for insider news, product launches, and more.

• Choosing a selection results in a full page refresh.
• Opens in a new window.