creative and critical thinking for problem solving (11201)

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What Is Creative Problem-Solving & Why Is It Important?

• 01 Feb 2022

One of the biggest hindrances to innovation is complacency—it can be more comfortable to do what you know than venture into the unknown. Business leaders can overcome this barrier by mobilizing creative team members and providing space to innovate.

There are several tools you can use to encourage creativity in the workplace. Creative problem-solving is one of them, which facilitates the development of innovative solutions to difficult problems.

Here’s an overview of creative problem-solving and why it’s important in business.

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What Is Creative Problem-Solving?

Research is necessary when solving a problem. But there are situations where a problem’s specific cause is difficult to pinpoint. This can occur when there’s not enough time to narrow down the problem’s source or there are differing opinions about its root cause.

In such cases, you can use creative problem-solving , which allows you to explore potential solutions regardless of whether a problem has been defined.

Creative problem-solving is less structured than other innovation processes and encourages exploring open-ended solutions. It also focuses on developing new perspectives and fostering creativity in the workplace . Its benefits include:

• Finding creative solutions to complex problems : User research can insufficiently illustrate a situation’s complexity. While other innovation processes rely on this information, creative problem-solving can yield solutions without it.
• Adapting to change : Business is constantly changing, and business leaders need to adapt. Creative problem-solving helps overcome unforeseen challenges and find solutions to unconventional problems.
• Fueling innovation and growth : In addition to solutions, creative problem-solving can spark innovative ideas that drive company growth. These ideas can lead to new product lines, services, or a modified operations structure that improves efficiency.

Creative problem-solving is traditionally based on the following key principles :

1. Balance Divergent and Convergent Thinking

Creative problem-solving uses two primary tools to find solutions: divergence and convergence. Divergence generates ideas in response to a problem, while convergence narrows them down to a shortlist. It balances these two practices and turns ideas into concrete solutions.

2. Reframe Problems as Questions

By framing problems as questions, you shift from focusing on obstacles to solutions. This provides the freedom to brainstorm potential ideas.

3. Defer Judgment of Ideas

When brainstorming, it can be natural to reject or accept ideas right away. Yet, immediate judgments interfere with the idea generation process. Even ideas that seem implausible can turn into outstanding innovations upon further exploration and development.

4. Focus on "Yes, And" Instead of "No, But"

Using negative words like "no" discourages creative thinking. Instead, use positive language to build and maintain an environment that fosters the development of creative and innovative ideas.

Creative Problem-Solving and Design Thinking

Whereas creative problem-solving facilitates developing innovative ideas through a less structured workflow, design thinking takes a far more organized approach.

Design thinking is a human-centered, solutions-based process that fosters the ideation and development of solutions. In the online course Design Thinking and Innovation , Harvard Business School Dean Srikant Datar leverages a four-phase framework to explain design thinking.

The four stages are:

• Clarify: The clarification stage allows you to empathize with the user and identify problems. Observations and insights are informed by thorough research. Findings are then reframed as problem statements or questions.
• Ideate: Ideation is the process of coming up with innovative ideas. The divergence of ideas involved with creative problem-solving is a major focus.
• Develop: In the development stage, ideas evolve into experiments and tests. Ideas converge and are explored through prototyping and open critique.
• Implement: Implementation involves continuing to test and experiment to refine the solution and encourage its adoption.

Creative problem-solving primarily operates in the ideate phase of design thinking but can be applied to others. This is because design thinking is an iterative process that moves between the stages as ideas are generated and pursued. This is normal and encouraged, as innovation requires exploring multiple ideas.

Creative Problem-Solving Tools

While there are many useful tools in the creative problem-solving process, here are three you should know:

Creating a Problem Story

One way to innovate is by creating a story about a problem to understand how it affects users and what solutions best fit their needs. Here are the steps you need to take to use this tool properly.

1. Identify a UDP

Create a problem story to identify the undesired phenomena (UDP). For example, consider a company that produces printers that overheat. In this case, the UDP is "our printers overheat."

2. Move Forward in Time

To move forward in time, ask: “Why is this a problem?” For example, minor damage could be one result of the machines overheating. In more extreme cases, printers may catch fire. Don't be afraid to create multiple problem stories if you think of more than one UDP.

3. Move Backward in Time

To move backward in time, ask: “What caused this UDP?” If you can't identify the root problem, think about what typically causes the UDP to occur. For the overheating printers, overuse could be a cause.

Following the three-step framework above helps illustrate a clear problem story:

• The printer is overused.
• The printer overheats.
• The printer breaks down.

You can extend the problem story in either direction if you think of additional cause-and-effect relationships.

4. Break the Chains

By this point, you’ll have multiple UDP storylines. Take two that are similar and focus on breaking the chains connecting them. This can be accomplished through inversion or neutralization.

• Inversion: Inversion changes the relationship between two UDPs so the cause is the same but the effect is the opposite. For example, if the UDP is "the more X happens, the more likely Y is to happen," inversion changes the equation to "the more X happens, the less likely Y is to happen." Using the printer example, inversion would consider: "What if the more a printer is used, the less likely it’s going to overheat?" Innovation requires an open mind. Just because a solution initially seems unlikely doesn't mean it can't be pursued further or spark additional ideas.
• Neutralization: Neutralization completely eliminates the cause-and-effect relationship between X and Y. This changes the above equation to "the more or less X happens has no effect on Y." In the case of the printers, neutralization would rephrase the relationship to "the more or less a printer is used has no effect on whether it overheats."

Even if creating a problem story doesn't provide a solution, it can offer useful context to users’ problems and additional ideas to be explored. Given that divergence is one of the fundamental practices of creative problem-solving, it’s a good idea to incorporate it into each tool you use.

Brainstorming

Brainstorming is a tool that can be highly effective when guided by the iterative qualities of the design thinking process. It involves openly discussing and debating ideas and topics in a group setting. This facilitates idea generation and exploration as different team members consider the same concept from multiple perspectives.

Hosting brainstorming sessions can result in problems, such as groupthink or social loafing. To combat this, leverage a three-step brainstorming method involving divergence and convergence :

• Have each group member come up with as many ideas as possible and write them down to ensure the brainstorming session is productive.
• Continue the divergence of ideas by collectively sharing and exploring each idea as a group. The goal is to create a setting where new ideas are inspired by open discussion.
• Begin the convergence of ideas by narrowing them down to a few explorable options. There’s no "right number of ideas." Don't be afraid to consider exploring all of them, as long as you have the resources to do so.

Alternate Worlds

The alternate worlds tool is an empathetic approach to creative problem-solving. It encourages you to consider how someone in another world would approach your situation.

For example, if you’re concerned that the printers you produce overheat and catch fire, consider how a different industry would approach the problem. How would an automotive expert solve it? How would a firefighter?

Be creative as you consider and research alternate worlds. The purpose is not to nail down a solution right away but to continue the ideation process through diverging and exploring ideas.

Continue Developing Your Skills

Whether you’re an entrepreneur, marketer, or business leader, learning the ropes of design thinking can be an effective way to build your skills and foster creativity and innovation in any setting.

If you're ready to develop your design thinking and creative problem-solving skills, explore Design Thinking and Innovation , one of our online entrepreneurship and innovation courses. If you aren't sure which course is the right fit, download our free course flowchart to determine which best aligns with your goals.

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Learner Reviews & Feedback for Solving Problems with Creative and Critical Thinking by IBM

About the course, top reviews.

Oct 4, 2023

As Critical and creative thinking forms the foundation for successful problem-solving, this course equips you with the basic essential skills that are invaluable in your day-to-day work.

Jan 10, 2024

Was partially confusing, but this course gets you to have more of an open mind when it comes to being in or put in a situation whether it is to help you or someone else too.

1 - 25 of 47 Reviews for Solving Problems with Creative and Critical Thinking

Jun 5, 2023

The course is apt and very educative. It has made me aware of and armed with the necessary information to be creative and critical when solving problems.

By Sietske H

Aug 25, 2023

Nice very basic theory but the assignments about the effects vs ease are a bit wobbly. Maybe it is a cultural thing or there is to much left to guess. It is no where near the leven of professionalism compared to other courses.

By B.Y.Byun

Sep 27, 2022

It is too basic even to call "a creative and critical thinking course".

By Nuwaira A

Oct 5, 2023

Jan 11, 2024

By Prahlad P

Oct 11, 2022

An effective and methodical course that challenges you to test and hone your problem solving skills. Case studies and assessments keep you engaged.

By Rojina A S

May 18, 2023

i recommend this course, it is very helpful and let you think in another way.

easy to understand and implement also in your daily life

Sep 10, 2022

I think IBM offers some really excellent professional grade courses. I liked IBM courses and would recommend to anyone!

Mar 15, 2023

really helpful if you want to manage and decide how to solve problems by systematic ways and how to deal with them.

Sep 29, 2022

It is not only a highly insightful course but the way it is put together makes it extremely easy to understand.

By Muhammad A

Mar 25, 2023

I learn lot of new things with the help of this course. Thank you coursera for giving me this opportunity.

By Joseph T

Feb 23, 2023

Great course with good instructors, thanks to Coursera for this excellent initiative.

By Muhammad Z R

Dec 20, 2023

good little course for getting steps list to follow that we often skip

May 20, 2023

Thanks for a great course. I appreciate you.

By Suresh K V

Jul 3, 2022

Excellent explaination provided thanks a lot

By Gayathri A

Aug 27, 2022

Very Informative and take aways will be useful

Aug 10, 2023

This course is concise and easy to understand. The situations presented are quite realistic. In general, the course is suitable for students or beginners to develop a necessary skill.

By Charmy D

Apr 27, 2024

This is a very detailed course about problem solving and decision making. A very in detail course and highly recommended. very easy to understand and useful.

By Kamikazi R R

Jan 15, 2024

The course was really useful and it also helped me view problems in a different and better way, hence making it easy for me to come up with solutions.

its very well described and methods are very clear, how, when and where to implement

Feb 11, 2023

A very good and helpful course.

Jul 31, 2023

Excellent bundle of courses

Feb 29, 2024

Really valuable course

Apr 16, 2023

excellent learnings.

By MANISH k

Jul 15, 2023

Very Helpful Course

U.S. News & World Report Education takes an unbiased approach to our recommendations. When you use our links to buy products, we may earn a commission but that in no way affects our editorial independence.

Solving Problems with Creative and Critical Thinking

About this course.

In order to find a solution, one needs to be able to analyze a problem. This short course is designed to teach you how to solve and analyze problems effectively with critical and creative thinking. Through the use of creative and critical thinking you will learn how to look at a problem and find the best solution by analyzing the different ways you can solve a problem. By taking this quick course you will gain the skills you need to find the root cause of a problem through the use of a five-step method. You will learn the process you must go through in order to find the problem, which leads to finding a solution. You will gain the necessary skills needed for critical and creative thinking which will be the foundation for successfully solving problems. This course provides fundamental skills that you will need to use in your day to day work. The course is suitable for anyone – students, career starters, experienced professionals and managers - wanting to develop problem solving skills regardless of your background. By taking this course you will be gaining some of the essential skills you need in order to be successful in your professional life. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

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Article • 10 min read

Creative Problem Solving

Finding innovative solutions to challenges.

By the Mind Tools Content Team

Imagine that you're vacuuming your house in a hurry because you've got friends coming over. Frustratingly, you're working hard but you're not getting very far. You kneel down, open up the vacuum cleaner, and pull out the bag. In a cloud of dust, you realize that it's full... again. Coughing, you empty it and wonder why vacuum cleaners with bags still exist!

James Dyson, inventor and founder of Dyson® vacuum cleaners, had exactly the same problem, and he used creative problem solving to find the answer. While many companies focused on developing a better vacuum cleaner filter, he realized that he had to think differently and find a more creative solution. So, he devised a revolutionary way to separate the dirt from the air, and invented the world's first bagless vacuum cleaner. [1]

Creative problem solving (CPS) is a way of solving problems or identifying opportunities when conventional thinking has failed. It encourages you to find fresh perspectives and come up with innovative solutions, so that you can formulate a plan to overcome obstacles and reach your goals.

In this article, we'll explore what CPS is, and we'll look at its key principles. We'll also provide a model that you can use to generate creative solutions.

About Creative Problem Solving

Alex Osborn, founder of the Creative Education Foundation, first developed creative problem solving in the 1940s, along with the term "brainstorming." And, together with Sid Parnes, he developed the Osborn-Parnes Creative Problem Solving Process. Despite its age, this model remains a valuable approach to problem solving. [2]

The early Osborn-Parnes model inspired a number of other tools. One of these is the 2011 CPS Learner's Model, also from the Creative Education Foundation, developed by Dr Gerard J. Puccio, Marie Mance, and co-workers. In this article, we'll use this modern four-step model to explore how you can use CPS to generate innovative, effective solutions.

Why Use Creative Problem Solving?

Dealing with obstacles and challenges is a regular part of working life, and overcoming them isn't always easy. To improve your products, services, communications, and interpersonal skills, and for you and your organization to excel, you need to encourage creative thinking and find innovative solutions that work.

CPS asks you to separate your "divergent" and "convergent" thinking as a way to do this. Divergent thinking is the process of generating lots of potential solutions and possibilities, otherwise known as brainstorming. And convergent thinking involves evaluating those options and choosing the most promising one. Often, we use a combination of the two to develop new ideas or solutions. However, using them simultaneously can result in unbalanced or biased decisions, and can stifle idea generation.

For more on divergent and convergent thinking, and for a useful diagram, see the book "Facilitator's Guide to Participatory Decision-Making." [3]

Core Principles of Creative Problem Solving

CPS has four core principles. Let's explore each one in more detail:

• Divergent and convergent thinking must be balanced. The key to creativity is learning how to identify and balance divergent and convergent thinking (done separately), and knowing when to practice each one.
• Ask problems as questions. When you rephrase problems and challenges as open-ended questions with multiple possibilities, it's easier to come up with solutions. Asking these types of questions generates lots of rich information, while asking closed questions tends to elicit short answers, such as confirmations or disagreements. Problem statements tend to generate limited responses, or none at all.
• Defer or suspend judgment. As Alex Osborn learned from his work on brainstorming, judging solutions early on tends to shut down idea generation. Instead, there's an appropriate and necessary time to judge ideas during the convergence stage.
• Focus on "Yes, and," rather than "No, but." Language matters when you're generating information and ideas. "Yes, and" encourages people to expand their thoughts, which is necessary during certain stages of CPS. Using the word "but" – preceded by "yes" or "no" – ends conversation, and often negates what's come before it.

How to Use the Tool

Let's explore how you can use each of the four steps of the CPS Learner's Model (shown in figure 1, below) to generate innovative ideas and solutions.

Figure 1 – CPS Learner's Model

Explore the Vision

Identify your goal, desire or challenge. This is a crucial first step because it's easy to assume, incorrectly, that you know what the problem is. However, you may have missed something or have failed to understand the issue fully, and defining your objective can provide clarity. Read our article, 5 Whys , for more on getting to the root of a problem quickly.

Gather Data

Once you've identified and understood the problem, you can collect information about it and develop a clear understanding of it. Make a note of details such as who and what is involved, all the relevant facts, and everyone's feelings and opinions.

Formulate Questions

When you've increased your awareness of the challenge or problem you've identified, ask questions that will generate solutions. Think about the obstacles you might face and the opportunities they could present.

Explore Ideas

Generate ideas that answer the challenge questions you identified in step 1. It can be tempting to consider solutions that you've tried before, as our minds tend to return to habitual thinking patterns that stop us from producing new ideas. However, this is a chance to use your creativity .

Brainstorming and Mind Maps are great ways to explore ideas during this divergent stage of CPS. And our articles, Encouraging Team Creativity , Problem Solving , Rolestorming , Hurson's Productive Thinking Model , and The Four-Step Innovation Process , can also help boost your creativity.

See our Brainstorming resources within our Creativity section for more on this.

Formulate Solutions

This is the convergent stage of CPS, where you begin to focus on evaluating all of your possible options and come up with solutions. Analyze whether potential solutions meet your needs and criteria, and decide whether you can implement them successfully. Next, consider how you can strengthen them and determine which ones are the best "fit." Our articles, Critical Thinking and ORAPAPA , are useful here.

4. Implement

Formulate a plan.

Once you've chosen the best solution, it's time to develop a plan of action. Start by identifying resources and actions that will allow you to implement your chosen solution. Next, communicate your plan and make sure that everyone involved understands and accepts it.

There have been many adaptations of CPS since its inception, because nobody owns the idea.

For example, Scott Isaksen and Donald Treffinger formed The Creative Problem Solving Group Inc . and the Center for Creative Learning , and their model has evolved over many versions. Blair Miller, Jonathan Vehar and Roger L. Firestien also created their own version, and Dr Gerard J. Puccio, Mary C. Murdock, and Marie Mance developed CPS: The Thinking Skills Model. [4] Tim Hurson created The Productive Thinking Model , and Paul Reali developed CPS: Competencies Model. [5]

Sid Parnes continued to adapt the CPS model by adding concepts such as imagery and visualization , and he founded the Creative Studies Project to teach CPS. For more information on the evolution and development of the CPS process, see Creative Problem Solving Version 6.1 by Donald J. Treffinger, Scott G. Isaksen, and K. Brian Dorval. [6]

Creative Problem Solving (CPS) Infographic

See our infographic on Creative Problem Solving .

Creative problem solving (CPS) is a way of using your creativity to develop new ideas and solutions to problems. The process is based on separating divergent and convergent thinking styles, so that you can focus your mind on creating at the first stage, and then evaluating at the second stage.

There have been many adaptations of the original Osborn-Parnes model, but they all involve a clear structure of identifying the problem, generating new ideas, evaluating the options, and then formulating a plan for successful implementation.

[1] Entrepreneur (2012). James Dyson on Using Failure to Drive Success [online]. Available here . [Accessed May 27, 2022.]

[2] Creative Education Foundation (2015). The CPS Process [online]. Available here . [Accessed May 26, 2022.]

[3] Kaner, S. et al. (2014). 'Facilitator′s Guide to Participatory Decision–Making,' San Francisco: Jossey-Bass.

[4] Puccio, G., Mance, M., and Murdock, M. (2011). 'Creative Leadership: Skils That Drive Change' (2nd Ed.), Thousand Oaks, CA: Sage.

[5] OmniSkills (2013). Creative Problem Solving [online]. Available here . [Accessed May 26, 2022].

[6] Treffinger, G., Isaksen, S., and Dorval, B. (2010). Creative Problem Solving (CPS Version 6.1). Center for Creative Learning, Inc. & Creative Problem Solving Group, Inc. Available here .

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Critical Thinking and Decision-Making  - What is Critical Thinking?

Critical thinking and decision-making  -, what is critical thinking, critical thinking and decision-making what is critical thinking.

Critical Thinking and Decision-Making: What is Critical Thinking?

Lesson 1: what is critical thinking, what is critical thinking.

Critical thinking is a term that gets thrown around a lot. You've probably heard it used often throughout the years whether it was in school, at work, or in everyday conversation. But when you stop to think about it, what exactly is critical thinking and how do you do it ?

Watch the video below to learn more about critical thinking.

Simply put, critical thinking is the act of deliberately analyzing information so that you can make better judgements and decisions . It involves using things like logic, reasoning, and creativity, to draw conclusions and generally understand things better.

This may sound like a pretty broad definition, and that's because critical thinking is a broad skill that can be applied to so many different situations. You can use it to prepare for a job interview, manage your time better, make decisions about purchasing things, and so much more.

The process

As humans, we are constantly thinking . It's something we can't turn off. But not all of it is critical thinking. No one thinks critically 100% of the time... that would be pretty exhausting! Instead, it's an intentional process , something that we consciously use when we're presented with difficult problems or important decisions.

Improving your critical thinking

In order to become a better critical thinker, it's important to ask questions when you're presented with a problem or decision, before jumping to any conclusions. You can start with simple ones like What do I currently know? and How do I know this? These can help to give you a better idea of what you're working with and, in some cases, simplify more complex issues.  

Real-world applications

Let's take a look at how we can use critical thinking to evaluate online information . Say a friend of yours posts a news article on social media and you're drawn to its headline. If you were to use your everyday automatic thinking, you might accept it as fact and move on. But if you were thinking critically, you would first analyze the available information and ask some questions :

• What's the source of this article?
• Is the headline potentially misleading?
• What are my friend's general beliefs?
• Do their beliefs inform why they might have shared this?

After analyzing all of this information, you can draw a conclusion about whether or not you think the article is trustworthy.

Critical thinking has a wide range of real-world applications . It can help you to make better decisions, become more hireable, and generally better understand the world around you.

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Part Two: You are the President and CEO of You

Thinking Critically and Creatively

Dr. andrew robert baker.

Critical and creative thinking skills are perhaps the most fundamental skills involved in making judgments and solving problems. They are some of the most important skills I have ever developed. I use them everyday and continue to work to improve them both.

The ability to think critically about a matter—to analyze a question, situation, or problem down to its most basic parts—is what helps us evaluate the accuracy and truthfulness of statements, claims, and information we read and hear. It is the sharp knife that, when honed, separates fact from fiction, honesty from lies, and the accurate from the misleading. We all use this skill to one degree or another almost every day. For example, we use critical thinking every day as we consider the latest consumer products and why one particular product is the best among its peers. Is it a quality product because a celebrity endorses it? Because a lot of other people may have used it? Because it is made by one company versus another? Or perhaps because it is made in one country or another? These are questions representative of critical thinking.

The academic setting demands more of us in terms of critical thinking than everyday life. It demands that we evaluate information and analyze a myriad of issues. It is the environment where our critical thinking skills can be the difference between success and failure. In this environment we must consider information in an analytical, critical manner. We must ask questions—What is the source of this information? Is this source an expert one and what makes it so? Are there multiple perspectives to consider on an issue? Do multiple sources agree or disagree on an issue? Does quality research substantiate information or opinion? Do I have any personal biases that may affect my consideration of this information? It is only through purposeful, frequent, intentional questioning such as this that we can sharpen our critical thinking skills and improve as students, learners, and researchers. Developing my critical thinking skills over a twenty year period as a student in higher education enabled me to complete a quantitative dissertation, including analyzing research and completing statistical analysis, and earning my Ph.D. in 2014.

While critical thinking analyzes information and roots out the true nature and facets of problems, it is creative thinking that drives progress forward when it comes to solving these problems. Exceptional creative thinkers are people that invent new solutions to existing problems that do not rely on past or current solutions. They are the ones who invent solution C when everyone else is still arguing between A and B. Creative thinking skills involve using strategies to clear the mind so that our thoughts and ideas can transcend the current limitations of a problem and allow us to see beyond barriers that prevent new solutions from being found.

Brainstorming is the simplest example of intentional creative thinking that most people have tried at least once. With the quick generation of many ideas at once we can block-out our brain’s natural tendency to limit our solution-generating abilities so we can access and combine many possible solutions/thoughts and invent new ones. It is sort of like sprinting through a race’s finish line only to find there is new track on the other side and we can keep going, if we choose. As with critical thinking, higher education both demands creative thinking from us and is the perfect place to practice and develop the skill. Everything from word problems in a math class, to opinion or persuasive speeches and papers, call upon our creative thinking skills to generate new solutions and perspectives in response to our professor’s demands. Creative thinking skills ask questions such as—What if? Why not? What else is out there? Can I combine perspectives/solutions? What is something no one else has brought-up? What is being forgotten/ignored? What about ______? It is the opening of doors and options that follows problem-identification.

Consider an assignment that required you to compare two different authors on the topic of education and select and defend one as better. Now add to this scenario that your professor clearly prefers one author over the other. While critical thinking can get you as far as identifying the similarities and differences between these authors and evaluating their merits, it is creative thinking that you must use if you wish to challenge your professor’s opinion and invent new perspectives on the authors that have not previously been considered.

So, what can we do to develop our critical and creative thinking skills? Although many students may dislike it, group work is an excellent way to develop our thinking skills. Many times I have heard from students their disdain for working in groups based on scheduling, varied levels of commitment to the group or project, and personality conflicts too, of course. True—it’s not always easy, but that is why it is so effective. When we work collaboratively on a project or problem we bring many brains to bear on a subject. These different brains will naturally develop varied ways of solving or explaining problems and examining information. To the observant individual we see that this places us in a constant state of back and forth critical/creative thinking modes.

For example, in group work we are simultaneously analyzing information and generating solutions on our own, while challenging other’s analyses/ideas and responding to challenges to our own analyses/ideas. This is part of why students tend to avoid group work—it challenges us as thinkers and forces us to analyze others while defending ourselves, which is not something we are used to or comfortable with as most of our educational experiences involve solo work. Your professors know this—that’s why we assign it—to help you grow as students, learners, and thinkers!

Foundations of Academic Success: Words of Wisdom Copyright © 2015 by Thomas Priester is licensed under a Creative Commons Attribution 4.0 International License , except where otherwise noted.

Critical, Lateral, & Creative Thinking

Critical thinking & problem-solving, introduction.

Critical Thinking

Critical thinking is self-directed, self-disciplined, self-monitored, and self-corrected. In other words, it is a thought process that involves the evaluation, assessment, and reinterpretation of your own or others’ ideas and thought processes. Critical thinking requires effort and dedication, but pays dividends for the time invested.

Critical thinking comes into play in a wide variety of circumstances. As a citizen of a democracy, it is important to think critically and do background research each time an election is coming up or when there is a news story about which you want to be more informed. As a student, you want to think critically about near term options, such as what courses to take, and longer term decisions, such as how to plan your degree and whether the degree you’re planning should be directed toward current employment, future employment, or your own academic interest that may or may not be related to a current or potential career.

Critical thinking involves analysis, or breaking something (a concept, an argument, a piece of information) down into its parts in order to understand and evaluate it, as a prelude to accepting or rejecting it.  You’re expected to think critically when you’re asked to analyze an article for a college assignment, for example, and offer your own opinion on its validity.  You also think critically when you analyze real-life situations such as moving your residence, changing jobs, or buying a car.

View the following videos on critical thinking, which further define the concept and offer some steps to apply in order to think critically and solve problems.

What are the key concepts of this video?

What examples do you have of the following?

• creating your own solution to an unexpected problem
• using pros and cons to make a decision
• making assumptions about a person
• unthinkingly applying a bias

The first two concepts often have positive outcomes, while the last two concepts may result in negative outcomes. Most likely you will have done all four of these things subconsciously in the workplace or other situations.

This video offers one (of many) ways to consider something critically:

• formulate your question
• gather your information
• apply the information (consider biases, assumptions)
• consider the implications
• explore other points of view

Both videos emphasize the need to consider a question, problem, action, or issue consciously and planfully, breaking it into its parts and considering the parts, before putting them back together with a reasoned solution or multiple potential, reasoned solutions.

Just for fun, here’s a short video on assumptions, a concept related to critical thinking.

initial learning activity

First, read and view information on the Lateral & Creative Thinking page of this text.

Then, write a brief essay (4-5 pages) applying critical, lateral, and creative thinking skills to the solution of a real problem. Use the following format:

• Identify a problem at work or with a community group, or any group or situation in which you are involved (family, friends, daily commuters on the same bus, etc.).  In a few paragraphs, explain the problem.
• In another few paragraphs, analyze the problem.  What are the component parts of the problem? Are there inherent assumptions and/or biases involved?
• In another few paragraphs, offer some possible solutions that you can identify immediately and logically.  Identify and discuss the pros and cons of each immediate and logical solution.
• Then, try to think differently about the problem by applying lateral and creative approaches. You may want to identify the positives, negatives, and interesting aspects of the problem.  You may want to consider solutions that could only happen “in your wildest dreams.”  Brainstorm, and/or create a persona and ask yourself “how would X approach this problem?” Apply these and techniques suggested by the article and videos to posit at least one or more different solutions to the problem. Explain these different solutions in another few paragraphs, and posit what would need to be in place in order to enact this more creative solution.
• Conclude by reflecting on this exercise in a final few paragraphs.  What did you learn about your own thought processes by completing this activity?  How might you apply what you learned to your academic studies?

Submit: essay applying thinking skills

in-depth learning activity

Then, read the publication, Robot-Ready: Human + Skills for the Future of Work . (You may have read excerpts from this in other sections of this text.)

The authors of Robot-Ready assert a number of things, including that:

• Human skills will be more valued in the workplace of the future.
• Human skills are often best taught through liberal arts courses in college.
• Educators and employers do not yet have a common language for discussing the same skill sets.
• Education needs to become more problem-based in order to help develop the “both/and” that will be required in the workplace of the future (both technical knowledge and human skills).

Consider these assertions critically.  Do you accept the evidence provided?  What assumptions, if any, are inherent in the information? What biases, if any, are inherent in the information?  Is there enough data to back up the assertion, and is that data valid?

Then choose one assertion that you feel is sound, based on your analysis.  Apply critical (and lateral and creative) thinking processes to problem-solve and project a way of enacting the concept asserted.  For example:

• How might you propose teaching one of the human skills in the workplace?
• How can a liberal arts college course be more obvious in its focus on human skills so that students get a sense of the real-world application of learning gained from that course?
• How might you propose that employers and educators collaborate?
• Consider a college course you already completed, one in which you learned what the authors of Robot-Ready would consider “technical knowledge.”  How might you revise a learning activity in the course to make it more problem-based?
• your analysis
• your problem-solving proposal for enacting one of the concepts asserted

Related college Learning Goals

Active Learning: Assess and build upon previous learning and experiences to pursue new learning, independently and in collaboration with others.

Critical Thinking and Problem Solving: Evaluate, analyze, synthesize and critique key concepts and experiences, and apply diverse perspectives to find creative solutions to problems concerning human behavior, society and the natural world.

For more information, see the College Learning Goals Policy .

• Critical Thinking & Problem-Solving. Authored by : Susan Oaks; adapted from team work by Nan Travers (lead), Cathy Davison, Elaine Handley, Linda Jones, Jessica Kindred, Gohar Marikyan, Lynette Nickleberry, Susan Oaks, Eileen O'Connor. Project : Educational Planning. License : CC BY-NC: Attribution-NonCommercial
• first two paragraphs under the heading Critical Thinking. Authored by : Tom Mackey and Trudi Jacobson. Provided by : Metaliteracy.com. Located at : https://sites.google.com/view/metaliteracy/empowered-learner/critical-thinker/reevaluate . Project : Metaliteracy Badges. License : CC BY-NC: Attribution-NonCommercial
• Critical Thinking video. Located at : https://youtu.be/6OLPL5p0fMg . License : Other . License Terms : YouTube video
• 5 Tips to Improve Your Critical Thinking. Authored by : Samantha Agoos. Located at : https://www.youtube.com/watch?v=dItUGF8GdTw&t=5s . License : Other . License Terms : Youtube video
• The Danger of Assumptions. Authored by : Elaine Powell. Located at : https://www.youtube.com/watch?v=rjv_5X9FpVE&t=3s . License : Other . License Terms : YouTube video
• image of male face with question marks. Authored by : geralt. Provided by : Pixabay. Located at : https://pixabay.com/en/man-boy-face-view-direction-479670/ . License : CC0: No Rights Reserved

Creativity and Critical Thinking

• First Online: 31 January 2022

Cite this chapter

• Peter Ellerton 6 &
• Robert Kelly 7  

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The twenty-first century has seen a rapid growth of curriculum initiatives that consider the development of cross-curriculum competencies as a core issue, and significant for every discipline area. Both because of such cross-curriculum developments and because of the nature of STEM itself, the integration of the particular core competencies of ‘creativity’ and ‘critical thinking’ across the STEM disciplines has also grown rapidly in educational importance. Creativity and critical thinking in education are best viewed from the perspectives of both learner development and teacher expertise, with the attributes specific to each concept appropriately seen as increasing in sophistication or complexity over time. A broad examination of each of the two concepts and their interrelatedness, and the consequent implications for educational practice concerned with developing them, creates a lens through which to view the application of creativity and critical thinking across the complexity and diversity of the STEM disciplines and their integrated forms.

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Ellerton, P., Kelly, R. (2021). Creativity and Critical Thinking. In: Berry, A., Buntting, C., Corrigan, D., Gunstone, R., Jones, A. (eds) Education in the 21st Century. Springer, Cham. https://doi.org/10.1007/978-3-030-85300-6_2

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This book provides educators with fun, highly engaging problems for students to practice creative problem solving. Students have to evaluate the problem to come up with a workable solution. If a student does not like to draw or cannot write, verbal explanations can be given. Verbal discussions can be a good classroom activity. There are no right or wrong solutions, but students should be able to rationally explain why their solution will work.

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