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• Heathrow ups passenger growth outlook after record start to 2024

(Alliance News) - Heathrow Airport has swung to a first quarter profit and upped its outlook for full-year passenger growth after notching up its busiest start to the year.

The group posted pretax profit of GBP189 million for the three months to March 31 – traditionally a quiet season for the sector – against a loss of GBP60 million a year ago.

It said the group enjoyed a record-breaking quarter, with passenger numbers up 9.5% to 18.5 million.

Heathrow lifted its outlook for full-year passenger numbers as it expects the busiest ever summer holiday season in 2024, with 82.4 million people now expected to pass through the airport.

The group insisted it had a "robust operating plan in place to keep the airport running smoothly" as it faces the threat of "unnecessary industrial action".

Trade union Unite said earlier this week that hundreds of workers at Heathrow Airport will strike in a dispute over outsourcing of jobs.

Unite said around 800 of its members will launch a week of strikes from May 7-13.

The union said workers in passenger services – who assist travellers to catch connecting flights, trolley operations, and security guards will have their jobs outsourced by June.

Heathrow has said there would be no job losses due to the overhaul of operations, and was continuing talks with Unite over those affected by the move.

In its latest update, the group also urged the government to "rethink anti-growth" policies, such as the tourist tax.

It said the move to scrap VAT-free shopping for tourists serves to "discourage international visitors from spending in the UK", adding that "unnecessary" travel visas for transiting passengers "risk the UK's global connectivity and Heathrow's hub status".

"A supportive policy environment for aviation would deliver a much-needed economic boost by encouraging people to visit, spend and do business here in the UK," it added.

The group also announced some boardroom changes, with Chief Financial Officer Javier Echave set to become chief operating officer on April 26 April, and Chief Commercial Officer Ross Baker taking on the role of chief customer officer on May 1.

Echave said: "As I close the chapter on eight years as CFO, I'm proud that Heathrow is on a strong financial footing with a clear flightpath ahead.

"On the horizon is Heathrow's busiest summer yet with more passengers and destinations served than ever before.

"We're ready to continue delivering."

Copyright 2024 Alliance News Ltd. All Rights Reserved.

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Money latest: 'Dark tourism' is on the rise - but should you do it?

Interest in a phenomenon known as "dark tourism" has been steadily rising in recent years. Find out what it is, and read all the latest consumer and personal finance news below - and leave your thoughts in the box.

Thursday 25 April 2024 12:01, UK

• Sainsbury's deliveries disrupted by tech issues again
• Renters' Reform Bill signed off - but with indefinite delay to no-fault evictions ban
• John Lewis to publish job interview questions online
• Virgin Media customers share their bad experiences of customer service

Essential reads

• The world of dark tourism - what is it, is it ethical, and where can you go?
• Money Problem : I have a mortgage offer - will it change now rates are rising?
• Savings Guide : Why locking into fixed-rate bond could be wise move
• 'More important than a will': What are lasting power of attorneys and how much do they cost?
• Cheap Eats : Michelin chef's secret lasagne tip - and expensive ingredient you shouldn't use

Ask a question or make a comment

As we reported yesterday, a pilot programme is coming into force in Venice today that means visitors have to pay a €5 (£4.28) charge to enter the city.

Authorities say the pilot programme is designed to discourage tourists and thin the crowds that throng the canals during peak holiday season, making the city more liveable for residents.

Pictures have been emerging this morning of people queueing to register for a QR code that will allow them to enter after they have paid the charge - and officials carrying out checks on people inside the city.

People found to be contravening the rules can be fined up to €300 (£257).

As detailed in our story , the move has been met with anger among some in the city.

Venice is the first city in the world to introduce a payment system for tourists - but comments from its most senior tourist official suggested it may become a more common practice for major tourist hotspots in Europe.

Simone Venturini revealed the pilot programme was being closely watched by other places suffering from mass tourism - including other Italian art cities and hugely popular weekend-break destinations Barcelona and Amsterdam.

More than 160,000 people switched to Nationwide from other providers at the end of 2023, when the building society was offering a huge cash switching incentive.

According to figures from the Current Account Switch Service (CASS), Nationwide had a net gain of 163,363 account switchers between October and December, after leavers were taken into account.

It was the highest quarterly gain since the same period in 2022, when 111,941 switched to Nationwide, according to the figures cited by This Is Money .

The building society launched a £200 switching bonus for new joiners in September last year - the biggest giveaway on offer at the time. It withdrew the offer just before Christmas.

The latest CASS figures, which show Nationwide had 196,260 total gains before accounting for leavers, suggesting it could have spent up to £39m on nabbing customers from other providers in the last three months of the year.

Barclays and Lloyds Bank saw more modest net gains of 12,823 and 5,800 respectively, while the rest of the UK's big banks reported net losses.

NatWest and Halifax fared worst, losing over 40,000 more switchers each than they gained.

This week saw the last remaining switching offer on the market withdrawn.

Sainsbury's is having technical issues again - with shoppers taking to social media to say their deliveries have been delayed or cancelled.

The supermarket has been replying to customers saying: "I'm really sorry about the tech issues this morning. 

"We're aware of the situation and are working to sort it as quickly as possible. In the meantime, we'd advise you place a new order for a future date."

Customer Andrew Savage wrote: "Order has not been delivered and no confirmation email this morning."

Another, John B Sheffield, said: "So angry! Just got through to your customer line after 40 min WAIT. 

"Tells me NO DELIVERIES TODAY! tech problem? I've NO FOOD IN! ANGRY!"

In a statement to Sky News, a Sainsbury's spokesperson says: "A small technical issue affected some groceries online orders this morning. 

"We have contacted these customers directly to apologise for the inconvenience." 

In another update at 10am, the supermarket said that the issue has been resolved. 

Responding to customers on X, Sainsbury's also offered those affected e-vouchers and details on how to rebook their orders.

It comes a month after the supermarket had to cancel almost all deliveries on a Saturday in mid-March due to another technical issue.

By Daniel Binns, business reporter

A potential $38.8bn (£31bn) takeover of UK-based mining company  Anglo American  has sent its shares soaring - and helped the FTSE 100 hit yet another record high this morning.

The attempted mega-merger, by larger Australian rival BHP, is currently being reviewed by Anglo American's board.

The deal, if it goes through, would create the world's biggest copper mining company - and comes as the price of the metal continues to climb amid soaring demand.

Anglo American's shares have surged as high as 13% this morning as news of the negotiations emerged.

The announcement also helped spur the FTSE 100 to a new intraday (during the day) high of 8,098 points.

The index, of the London Stock Exchange's 100 most valuable companies, has hit a string of records this week, including  an all-time closing high of 8,044 points  on Tuesday.

The score is based on a calculation of the total value of the shares on the index.

Also moving the markets are a string of company results which were published earlier on Thursday.

Among those issuing updates to investors was drugsmaker AstraZeneca. Its stock is up more than 5% after the firm reported quarterly profit and revenue above market estimates.

Unilever is also up 5% following similar better-than-expected quarterly figures.

Another good performer is  Barclays  - despite reporting a 12% fall in profits for the first three months of 2024. Its shares are up more than 4%.

That's because its quarterly figures are slightly better than expected, and the bank has said it expects its fortunes to improve later this year.

Meanwhile, as tensions in the Middle East continue, the price of a barrel of Brent crude oil continues to hover at a price of around $88 (£70).

This morning £1 buys $1.25 US or €1.16, similar to yesterday.

Every week we get experts to answer your Money Problems - usually on a Monday, but today we have a short, bonus addition in light of multiple lenders raising mortgage rates this week on fears an interest rate cut could be delayed to a little later this year (note: many economists still think it will come in summer).

A few readers have got in touch with questions similar to this one...

My remortgage is due to complete on 1 May. I already have an offer but with rates going up, is there any way at all my offer rate could increase? Saz681

We asked David Hollingworth, director at L&C Mortgages, to answer this one...

It's great news that you are already set up with a mortgage offer, Saz - ready to make a smooth switch to a new deal and/or lender, once the current one ends.  

It does take time to set up a new mortgage so shopping around the market a good few months ahead will help you put everything in place and avoid slipping onto a high variable rate.

Fixed rates have been nudging up slightly but you have already got a formal offer in place so shouldn't worry.  

Applying for a mortgage will generally secure that rate and the lender will then carry out any further checks to issue the mortgage offer.  

The offer will be valid for a specified period, often for up to six months. Rates are always shifting for new customers but you can rest easy that your rate should be safe and sound for your switch in May.

This feature is not intended as financial advice - the aim is to give an overview of the things you should think about. Submit your dilemma or consumer dispute, leaving your name and where in the country you are, by emailing [email protected] with the subject line "Money blog". Alternatively, WhatsApp us  here .

By Ollie Cooper , Money team

Interest in a phenomenon known as "dark tourism" has been steadily rising in recent years - but what is it?

To find out, we've spoken with tourism academic  Dr Hayley Stainton  and renowned dark tourist and author Dr Peter Hohenhaus, who runs a  dark tourism website .

What is it?

In general, dark tourism involves travelling to sites connected to death or disaster.

"Dark tourism has been around for as long as we have been travelling to places associated with death," Dr Stainton says. 

However, the term wasn't officially coined until 1996 by John Lennon, a professor of tourism at Glasgow Caledonian University, in Scotland.

"Not everyone is familiar with the term," says Dr Stainton, "[but] many people have been a dark tourist at some time or another, whether intentional or not."

Some examples of the most famous sites

• Auschwitz concentration camp, Poland
• 9/11 Memorial and Museum in New York, US
• Chernobyl, Ukraine 
• Hiroshima and Nagasaki, Japan
• Choeung Ek "killing fields" and the Tuol Sleng genocide museum at the former S-21 prison in Phnom Penh, Cambodia 

Areas with a degree of infamy, like Alcatraz, are extremely popular spots that also fall under the "dark tourism" umbrella. 

How popular is it?

Dr Hohenhaus and Dr Stainton say they have noticed a rise in its popularity. 

"Tourists are looking for more unique and unusual experiences," Dr Stainton says. 

"This has seen a move away from the more traditional 'sun, sea and sand' type holidays to a variety of different tourism forms, which includes dark tourism."

Dr Hohenhaus adds: "Maybe people want to connect to more recent and hence more personally relevant history - that is definitely the case with myself."

He goes on: "I think I've learned more about the world through dark tourism than through all of my formal education or my previous academic career."

Is it ethical?

This is the big question associated with dark tourism. 

Dr Stainton says that while problems do arise, the stigma around the practice is often misguided. 

"People don't visit sites like the killing fields in Cambodia or the site of Chernobyl for 'fun' - they visit for the educational experience, as dark tourism is often also a form of educational tourism," she says.

Problems arise when tourists are not respectful to those who may have been impacted.

"For instance, taking inappropriate photos or laughing and joking when others may be in a state of mourning."

Notorious examples include people taking selfies outside Grenfell Tower and at Auschwitz. 

"It is therefore imperative that dark tourists are considerate of those around them and respectful at all times," Dr Stainton says.

"As long as you are not just after a cheap sensationalist thrill - take dark tourism seriously and do it right, and it can be an immensely enriching thing to engage in."  Dr Hohenhaus

Where could you go? 

These are Dr Hohenhaus' recommendations:

• Ijen crater in Indonesia - where at night you can see the fabled blue flames of the sulphur mines next to the volcano crater lake;
• The Polygon, the former Semipalatinsk nuclear weapons test site of the USSR, now in Kazakhstan;
• The Goli Otok former prison island off the coast of Croatia;
• The Murambi memorial to the Rwandan genocide - which Dr Hohenhaus says is "certainly the very darkest place I have ever been";
• Majdanek concentration camp memorial near Lublin, eastern Poland.

What do you think of dark tourism? Is it misunderstood, educational or abhorrent?  Let us know in the comments section...

John Lewis will be sharing its job interview questions online in an attempt to find the "best talent".

The retail chain hopes that allowing candidates to view questions before an interview will allow prospective employees to "really demonstrate what they can do" and prepare, the Financial Times reports.

John Lewis talent acquisition lead Lorna Bullett told Sky News that interviews can feel daunting and "nerves can seriously impact performance".

She added the company want "the right people" from a variety of backgrounds and with "the best talent" to join.

"It makes absolute business sense to find ways of helping candidates to really demonstrate what they can do," she said.

Ms Bullett added that the process will be "no less rigorous".

Every Thursday we look at a different savings option, explain the pros and cons, and reveal the best deals on the market.  This week we're talking about the best fixed-rate bonds.  Savings Champion founder Anna Bowes  says...

As the name suggests, fixed-rate bonds pay a fixed rate of interest for a fixed term and this interest is taxable at your normal rate – if you exceed your personal savings allowances.

Over the last couple of years, fixed-rate bond rates have increased substantially and many of the top rates are now paying more than inflation, although this may not be the case for those who pay tax on their savings.

That said, the competition has slowed recently as it appears that inflation is more under control, and as a result the Bank of England base rate is expected to start to fall. We have seen the top rates on offer start to come down a little.

What is interesting and a little unusual is that the longer-term bond rates are lower than the short-term rates. Normally you would expect to be rewarded for tying your money up for longer, but that's not the case at the moment. This is a clear indication that the base rate is expected to fall over the next few months and years.

Locking into a longer-term bond, even at lower rates, may turn out to be a very wise move, especially if the interest you are earning is beating inflation for the duration of the bond.

MPs have voted in favour of the government's Renters' Reform Bill - despite it including an indefinite delay to the end of no-fault evictions.

A debate on the legislation ran throughout Wednesday afternoon, including around a new clause from the government which would hold off outlawing Section 21s until a review of the courts system had taken place.

But despite outrage from charities, campaigners and opposition parties around the measure, it got the backing of the majority of MPs - and the bill passed its final stage in the Commons shortly after 6.30pm.

A Section 21 notice is the legal mechanism allowing landlords to evict tenants without providing a reason, which creates uncertainty for those who rent their homes.

The government first promised to ban the notices five years ago, back when Theresa May was still in Number 10.

But it has faced numerous delays amid threats of rebellion from Tory backbenchers - some of them landlords - who said they feared ending Section 21s would see the courts overwhelmed with more complex eviction cases.

Ministers agreed to amend the bill to ensure no ban was enacted until a probe into the courts had been held.

But the clause offers no timeline - leaving no clear date for when Section 21s will actually be scrapped.

Read more here... 

By Daniel Binns , business reporter

Ryanair is suing air traffic control body Nats over last summer's flight chaos when more than 700,000 passengers were hit by cancellations and delays.

The low-cost carrier's chief executive Michael O'Leary said his company had been forced to pay out around £15m in compensation following the  widespread disruption  around the August Bank Holiday Monday.

An investigation into the meltdown found it was caused by a  National Air Traffic Services (Nats) technical glitch .

Around 300,000 people suffered cancellations, while approximately 95,000 endured delays of over three hours, and at least a further 300,000 were hit by shorter delays.

Airlines lost a total of £100m in refunds, rebookings, hotel rooms and refreshments.

Mr O'Leary told Sky's  Business Live with Ian King : "When things go wrong in the airline industry, we have to compensate our passengers and we want to recover those costs directly from Nats."

A spokeswoman for Nats told Sky News: "Our legal team is reviewing the claim and will respond as required."

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