- Bibliography
- More Referencing guides Blog Automated transliteration Relevant bibliographies by topics
- Automated transliteration
- Relevant bibliographies by topics
- Referencing guides
Dissertations / Theses on the topic 'Critical factors affecting customer satisfaction'
Create a spot-on reference in apa, mla, chicago, harvard, and other styles.
Consult the top 50 dissertations / theses for your research on the topic 'Critical factors affecting customer satisfaction.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.
Ozer, Semih. "Analysis Of Critical Factors Affecting Customer Satisfaction In Modular Kitchen Sector." Master's thesis, METU, 2009. http://etd.lib.metu.edu.tr/upload/2/12610593/index.pdf.
Khan, Rizwan, and Ganesh Narawane. "Examining factors affecting customer satisfaction : A case-study of a Swedish firm." Thesis, Högskolan i Skövde, Institutionen för teknik och samhälle, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5386.
Yam, Bonga Sherperd Elvis. "Factors affecting customer retention at an automative manufacturing organisation." Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1018573.
Chan, Lai-man, and 陳麗雯. "A study of the factors affecting customer satisfaction of shoppers in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2014. http://hdl.handle.net/10722/207607.
Park, Minki. "Factors Affecting Consumers’ Intention to Use Online Music Service and Customer Satisfaction in South Korea." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-281953.
Staples, Charles John Gilfillan. "Identifying critical success factors for customer satisfaction in the interior and exterior plantscaping industries." Thesis, Stellenbosch : Stellenbosch University, 2001. http://hdl.handle.net/10019.1/49696.
Khodabandeh, Afsaneh, and Reem Haitham. "The impact of critical IPTV factors on customer satisfaction: A case study of ATN Company in Sweden." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-32347.
Sarantidis, Paraskevi. "Factors affecting store brand purchase in the Greek grocery market." Thesis, University of Stirling, 2012. http://hdl.handle.net/1893/12854.
Guiney, Andrew, and aguiney@smsmt com. "Information Technology Project Management Team Building for Project Success." RMIT University. Graduate School of Business, 2009. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20100122.121228.
Chen, Yu-Ying, and 陳郁穎. "Factors Affecting Internet Banking Customer Satisfaction." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/8jvja6.
Thuy, Phan Thi, and 潘氏水. "The Factors of Service Quality Affecting Customer Satisfaction." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/78j37q.
Tuan, Ngo Thanh, and 吳青俊. "Factors affecting Customer Satisfaction in GR Satake Vietnam Company." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/33072150430246405735.
Cheng, Yu-Yu, and 鄭郁佑. "Examining the affecting factors of customer satisfaction of service recovery." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/89621116566501028470.
Lan, Ngo Thi Mai, and 吳氏梅蘭. "Factors Affecting Customer Satisfaction on Vietnam Airlines Business Class Service." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/9e6s89.
Phuong, Nguyen Thi, and 阮氏鳳. "A Study on Factors Affecting Customer Satisfaction in Vietnam Airlines." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/31404512526074012529.
WU, WEN-WEI, and 吳文衛. "Factors affecting customer satisfaction in online shopping for clothes in Vietnam." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/y46xw7.
Liao, Hui-Chen, and 廖惠珍. "Factors Affecting Customer Satisfaction and Loyalty in Mobile Internet Services Usage." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/05372185679821300867.
Nha, Dinh Thanh, and 丁清雅. "The Study of Factors Affecting Customer Satisfaction and Customer Loyalty on Vietnam Low-fare Airlines." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/e3yy77.
Wu, Tsung-lin, and 巫宗霖. "Factors affecting the service quality and customer satisfaction of Foreign Individual Travelers." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/04285813233753059602.
Anh, Nguyen Thi Hai, and Nguyen Thi Hai Anh. "A study on factors affecting customer satisfaction in Hotel Bavico Da Lat." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/z7am23.
Dung, Hoang Nghia, and 黃儀勇. "Factors Affecting Trust and Customer Satisfaction in E-Banking Services at BIDV." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/c55kb6.
Nam, Nguyen Thanh, and 阮成南. "Factors Affecting Customer Satisfaction - Case Study Phu Nhuan Jewelry Joint Stock Company." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/tgvvnt.
Linh, Pham Thi Thu, and 範氏秋玲. "Exploring the factors affecting customer satisfaction of Danang Development and Investment Fund." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/69241922858031182766.
TRUNG, DANG QUANG, and 鄧光忠. "A Study on Factors Affecting Customer Satisfaction at Viettel Telecom in Vietnam." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/43762394510238206975.
Sang, Hsi-Yun, and 桑希韻. "An Investigation of the Critical Factors Affecting User Satisfaction of ERP Systems." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/88655192902241945294.
HSU, AI-I., and 徐艾苡. "Factors Affecting Customer Satisfaction and Customer Loyalty：A Case Study of an On- the- Job Training Organization." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/tv9rg7.
Lin, Sheng-Wei, and 林聖偉. "The Relationship Between Factors Affecting Customer Satisfaction of Food Delivery Platform and Frequency of Customer Use." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/73xu95.
Viet, Pham Hoang, and 范黃越. "Factors Affecting the Customer Satisfaction to Logistics Service at Expeditors International (E.I) Company." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/53q35m.
Triet, Nguyen Thanh, and 阮成哲. "Factors Affecting Satisfaction of Customer Service Quality at An Giang Customs Department, Vietnam." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/728atm.
YEN, NGUYEN HAI, and 阮海燕. "Factors Affecting Customer Satisfaction, Trust and Loyalty in The Online Group Buying Context." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/5md9p4.
Linh, Tran Thi Nhat, and 陳氏日玲. "Factors Affecting Customer Satisfaction in Credit Operations in PGBank Quang Ninh Branch, Vietnam." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/v6qbnd.
Weerakkody, Vishanth J. P., Zahir Irani, Habin Lee, N. Hindi, and I. Osman. "A Review of the Factors Affecting User Satisfaction in Electronic Government Services." 2014. http://hdl.handle.net/10454/14081.
Thanh, Hoang Thi, and 黃氏清. "Factors Affecting Customer Satisfaction in Big C Supermarket Chain in Ho Chi Minh City." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/9993ah.
Ngan, Cao Thi, and 高氏銀. "Factors Affecting Customer Satisfaction of Saving Deposit in BIDV\'s Hai Duong Branch, Vietnam." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/ya6w46.
Long, Ha Trinh Thi Phuong, and 河程式方龍. "Exploring the Factors Affecting the Customer Satisfaction of theSecurities Brokerage Service in Danang City." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/26456951285185800364.
Chuang, Chao-sheng, and 莊朝勝. "The Study on the Factors of Affecting the Customer Satisfaction for Internet Securities Trading." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/23945140280991113684.
YHE, JOU-CHEN, and 葉柔辰. "Critical Factors of Service Quality to Golf Course Customer Satisfaction-A Case Study." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/15563222801980140801.
Lun, Chen-Kai, and 陳凱倫. "A study on the factors affecting customer satisfaction and the relationship between customer satisfaction and behavioral intention- Using domestic car as an example." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/tq9df3.
Cho, Po Yen, and 卓博彥. "An Empirical Investigation of the Factors Affecting B2B Customer Satisfaction in the Taiwan Freight Industry." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/6zyd38.
Loi, Dinh Xuan, and 丁春利. "Factors Affecting Customer Satisfaction for Visa Card Service: A Case study of Vietcombank in Vietnam." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/58v5e5.
Binh, Le Dinh, and 黎霆平. "Factors Affecting Customer Satisfaction for ATM Service at Sacombank – District 8 Branch – Ho Chi Minh." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/91156280176533829173.
Minh, Nguyen Tan, and 阮新明. "Factors Affecting Customer Satisfaction of Using Mobile Banking Services in Ho Chi Minh City, Vietnam." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/3wt634.
Wu, Wan-Chi, and 吳婉綺. "The Role of the Critical Success Factors and Customer Satisfaction in Determining Customer Behavior Intention in the Pet Restaurants." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/7234pv.
Manh, Cao Van, and 高文孟. "An Analysis on Factors Affecting Customer Satisfaction towards Construction Products of Cienco 4 Joint Stock Company." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/u4ufr8.
Hanh, Nguyen Hong, and 阮紅幸. "Factors Affecting Customer Satisfaction of Using Internet Banking: A Case Study of Commercial Banks in Vietnam." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/zcs56s.
DASHZEVEG, TURTEMUULEN, and 特力特木勒. "ANALYSIS OF FACTORS AFFECTING CUSTOMER SATISFACTION IN THE HOTEL INDUSTRY: THE CASE OF MONGOLIAN TOURIST HOTELS." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/92045727727070283242.
Huang, Yen-Chung, and 黃妍禎. "A Study on Factors of Affecting Customer Satisfaction-The Case of Coffee Chain Shop in Taiwan." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/49852635254975372340.
Chang, Cheng-Lieng, and 張正樑. "The study of factors affecting customer compatibility and satisfaction—take the theme amusement park as the example." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/21937917780569205840.
WANG, YUEN-CHIH, and 王越智. "The Research of Factors Affecting Customer Satisfaction :Perceived Value as a Mediator and an Example to Taiwan Lottery." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/b3aay8.
Thu, Vu Minh, and 武明且. "Factors Affecting Customer Satisfaction of Service Quality at Nguyen Kim Electronic Supermarkets in Ho Chi Minh City, Vietnam." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/644mq3.
Academia.edu no longer supports Internet Explorer.
To browse Academia.edu and the wider internet faster and more securely, please take a few seconds to upgrade your browser .
Enter the email address you signed up with and we'll email you a reset link.
- We're Hiring!
- Help Center
BL THESIS CHESTER and customer loyalty questionnaire reference
Originally published as: University of Chester MBA dissertation Example citation: Adeniyi, E. (2009). The impact of building customer loyalty as a means of sustaining continuous organisation growth in the highly competitive UK retail market. (Unpublished master's thesis).
Related Papers
McGraw Hill Education
Dr Alok Kumar Rai
Eurasian Journal of Business and Management
Kahraman Arslan
Journal of Financial Services Marketing
Isabelle Szmigin
chintya debby
Piyush Sinha
Complexity of modern business requires managers to strive for innovative strategies to acquire and retain customers in any product market field. As acquiring new customers is getting costlier day by day, business organizations have offered continuity/loyalty programmes to retain/reward existing customers and maintain relationships. The premise of CRM is that once a customer is locked in, it will be advantageous to both the organization as well as customer to maintain relationships and would be a win-win situation for both. Consumers find it beneficial to join such programmes to earn rewards for staying loyal. Through loyalty programmes, firms can potentially gain more repeat business, get opportunity to cross-sell and obtain rich customer data for future CRM efforts (Yuping Liu, 2007). This paper, exploratory in nature, attempts to provide a conceptual overview of Loyalty in organized retail sector, outlines practices of grocery retail outlets in Ahmedabad, the largest city in the s...
In today's competitive business environment, consumers are exposed to make their choice from different alternatives. Customer loyalty has never been an easy task and many business owners may lose their customer as soon as new products appear on the market. This paper presents a study to find important factors influencing on sales force using factor analysis. The proposed study designed a questionnaire and distributed among 180 customers of a well-known food chain named Shahrvand in different regions in city of Tehran, Iran and managed to collect 156 filled ones. The questionnaire consists of 68 questions Cronbach alpha was calculated as 0.847, which is well above the minimum acceptable limit and validates the results. The results of our survey indicate that five major factors including multi-sensory brand experience, brand engagement, pleasing brand, brand communications and brand effectiveness influence brand loyalty, significantly.
fhwaeilf ejfkhakjew
Carmelo Mercado-Idoeta
Journal of Targeting, Measurement and Analysis for Marketing
Merlin Stone
The Marketing Review
Richa Agrawal , Archana Narayanan
RELATED PAPERS
FADILAH DWI INDAH ARIPAH
Revista De Administracao Mackenzie
Nadia Kassouf Pizzinatto
Environmental Contaminants Reviews
zainab kiani
Cornel Popescu
Huiying Zhao
E-balonmano.com: Revista de Ciencias del Deporte
Antonio Valls Castillo
Zoo de cristal
Nieves García-Tejedor
International Journal of Technology Enhancements and Emerging Engineering Research
Ankush Saini
Eric von Hofe
ELECTROPHORESIS
Randeep Rakwal
Bernd Lehmann
História, Ciências, Saúde-Manguinhos
Valdonilson Barbosa dos Santos
William Silva
Middle East Fertility Society Journal
Vijay Ahuja
Acta Endocrinologica (Bucharest)
Andra Caragheorgheopol
Kersten Kellermann
Silvia Maria Pietralunga
Reza Farzinebrahimi
Scientific Reports
Michael Polcyn
Caius Panoiu
hjhds jyuttgf
Research Square (Research Square)
Moureen Nansamba
Clinical Infectious Diseases
marc van den bulcke
See More Documents Like This
- We're Hiring!
- Help Center
- Find new research papers in:
- Health Sciences
- Earth Sciences
- Cognitive Science
- Mathematics
- Computer Science
- Academia ©2024
IMAGES
VIDEO
COMMENTS
MARKETING STRATEGIES AND CUSTOMER SATISFACTION: A CASE STUDY OF THE INSTITUTE OF EXECUTIVE COACHES - EAST AFRICA BY ANNE W. WANG'ONDU A Research Project Report Submitted to the Chandaria School of Business in Partial Fulfillment of the Requirement for the Degree of Masters in Business Administration (MBA) UNITED STATES INTERNATIONAL ...
Abstract. The purpose of this research is to study the relationship between customer satisfaction. and consumer loyalty and apply its relationship into all the market industries including. products and services, particularly in financial institutions. Preliminary sample data.
customer satisfaction in relationships with customers, which is considered the key driver for gaining customer loyalty (Gwinner, 1998) 1.2 Problem Statement Finding customer satisfaction is one of the most concerning issues that business organizations need to consider. Customers are the end goal for every business since it is the
3.2 Customer satisfaction Satisfied customers determine long-term success of business, and the link between customer satisfaction and customer behavior has been well documented in marketing literature. High consumer satisfaction leads to greater customer loyalty. Increased customer satisfaction leads to decreased customer
Thesis for: Master Of Business Administration (MBA) Advisor: Dr S. Haruna; Authors: ... It is based on the premise that customer satisfaction is formed and influenced by various factors, which in ...
PDF | On Jan 31, 2017, Addisalem Tadesse published The Effect of Service Quality on Customer Satisfaction: A Study COLEGE OF BUSINESS AND ECONOMICS MBA PROGRAM | Find, read and cite all the ...
This is to certify that the thesis entities "Effects of service quality on customer satisfaction in selected private banks in Jimma town", Submitted to Jimma University for the award of the Degree of Master of Business Administration (MBA) and is a record of Valuable research work
The most popular view of customer satisfaction in academia is that the customer satisfaction is the judge born out of the comparison of pre-purchase expectations with post purchase evaluation of the product or service experience (Oliver 1993). Customer satisfaction can result from any dimension (whether or not its quality related) and its
managers and researchers due to its strong impact on customer satisfaction, business performance, customer loyalty, profitability and lower costs (Guru, 2003). Customer satisfaction is important since the service nature requires an intensive contact with the customer who have different needs and different specialization. Customer satisfaction ...
MBA PROGRAM The Impact of Service Quality on Customer Satisfaction: The Case of Commercial Bank of Ethiopia at Debre Berhan A Thesis submitted to College of Business and Economics of Debre Berhan University in partial fulfillment of the requirement for the Degree of Masters of Business Administration (MBA). By: Zerihun Takele ADVISOR:
The thesis research does not only discuss the concepts of customer satisfaction and loyalty, but also analyzes how customer satisfaction influences customer loyalty from the point of view of the research. As Hill et al. (2007, 7) also point out, "measuring customer satisfaction is to make decisions on how to improve it."
Customer satisfaction is, without a doubt, critical to the marketing concept's successful implementation. Many companies' mission statements and marketing activities aim to promote customer satisfaction (Almohaimmeed, 2017). The concept of relationship is extremely complex because it cut across several disciplines.
As thesis research advisors, we hereby certify that we have read and evaluated this MBA Thesis entitled "Effects of Service Quality on Customer Satisfaction during Covid-19 Pandemic: The Case of Bank of Abyssinia Branches in Harar" prepared under our guidance by Dawit Alemu.
customer satisfaction: the case of lion international bank s.c addiss ababa by aklilu g/michael advisor: mesfin workneh (phd) a research thesis submitted to st. marry university college school of graduate studies-mba program in partial fulfillment of the requirements for the degree of master of marketing management december 2019
Mba Thesis Customer Satisfaction - Free download as PDF File (.pdf), Text File (.txt) or read online for free. Scribd is the world's largest social reading and publishing site.
A Study of Customer Satisfaction and Loyalty of My Dream Hotel in Yangon,Myanmar (78 pp.) Advisor : Asst. Prof. Lokweetpun Suprawan, Ph.D. ABSTRACT This study proposed the customer satisfaction and loyalty of My Dream Hotel in Yangon, Myanmar. The objectives of this study are to consider the relationship between
Campus executive MBA programs are available on weekend study time, while online courses meet on themselves, flexible schedules (Dakduk, et al., 2016) 2.4 Customer Satisfaction Customer satisfaction is one of the internal measurements used by firms whose focus is on meeting customers' needs and demonstrates the direction of product and service ...
Thesis (MBA)--Stellenbosch University, 2001. ... From the result of the analysis, the author proposed some suggestions for manager of Hotel Bavico Da Lat to improve customer satisfaction. The model of thesis was based on previous studies on customer satisfaction. Accordingly, the research model proposed five factors that are expected to have ...
SCHOOL OF GRADUATE STUDIES, MBA PROGRAM Effect of Electronic Banking Service Quality on Customer Satisfaction: The Case of Hibret Bank S.C. BY: MERON ZEWGE (ID:SGS/0054/2012A) ... Thesis submitted to St. Mary's University school of graduate studies in partial
of customer satisfaction, and hence it becomes a key to competitive advantage. The studies devoted to customer satisfaction and service quality, service quality is of greater significance for customers' satisfaction. Hence, this study focuses on examining customer satisfaction towards service quality of Nepalese commercial banks.
Originally published as: University of Chester MBA dissertation Example citation: Adeniyi, E. (2009). The impact of building customer loyalty as a means of sustaining continuous organisation growth in the highly competitive UK retail market. (Unpublished master's thesis).
Effect of Customer Relationship Management on Banking Performance MBA Thesis 1 CHAPTER-ONE INTRODUCTION 1.1 Background of the Study The Customer Relationship Management (CRM) is more evolution than revolution. ... In today's competitive era, banks are highly dependent on customer satisfaction for survival and success. In the current era of ...
MBA Thesis - Free download as Word Doc (.doc), PDF File (.pdf), Text File (.txt) or read online for free. 57% of the respondents were satisfied and 5% highly satisfied. Network quality, billing, validity period and customer support (mobile services attributes) showed strong relationship with satisfaction. Age, gender, location and employment variables showed weak relationship.