resume format for freshers in hotel industry

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How to create a perfect hospitality resume?

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There is a plethora of roles that come under the umbrella of “hospitality”. These might pertain from waiter, host, bartender to concierge, chefs, managers.

The hospitality industry is very customer-driven industry. That is why your resume must portray a picture of an outgoing, friendly and accommodating person.

Someone willing to go out of their way to give their customers the best possible experience.

Being a dynamic industry, the hospitality sector always has new jobs coming up all the time. However, there is an even greater number of applicants trying to swoop them up.

Writing a modern and professional resume will expand your chances of getting the job. And this guide will show you exactly how to perfect your resume; both hospitality resume format and content.

• Greeted & checked in guests in 150+ hotel rooms with point of sale (POS) system leading to minimized wait time by 20%
• Organized stays by taking guest reservations over phone efficiently resulting in wait time reduction by 30%
• Ensured guest transportation leading to the hotel's rating across various internet platforms to raise to 5 star
• Trained & mentored 7 front desk clerks in POS terminals , guest services, and check-in
• Facilitated the hiring and screening of 15+ hospitality staff to fulfill the hiring needs of the hotel
• Received 96% positive guest ratings for hospitality according to the hotel's customer service rating app
• Awarded " Employee of the year " 2 years in a row across 10 outlets for splendid customer service & unfailing punctuality
• Deemed the most reliable employee for being available for graveyard shifts 98% of time among a staff of 11 doormen
• Maintained security/surveillance leading to reduced security breaches by 100%
• CGPA: 3.2/4
• Certification in Hospitality | University of California | Riverside, CA | Mar '17 – May ‘17
• Languages : English and Spanish

Here is a summary of our Hospitality Resume 2022 Guide:

• Use one-liner points instead of paragraphs and begin each point with a power verb.
• If you have over 3 years of work experience, write a hospitality resume summary otherwise go with a hospitality resume objective.
• Make use of the reverse chronological order across all sections in your hospitality management resume.

What’s more? This blog will make you proficient at writing your hospitality resume, that too without having to consult anywhere else.

Whether you are a beginner or an experienced professional, you will understand how to perfectly write a resume to target your ideal job.

By the end of this guide, you will learn:

• What is a hospital resume and why do you need it?
• How to format your resume to make it more recruiter-friendly?
• How to draft the perfect ATS-targeted hospitality resume professional experience?
• What are the hospital resume key sections?

This blog will help you write the ideal hospitality resume. If you still find yourself unsure and in need of help, we are here to help you.

Use Hiration's Online Resume Builder to draft your hospitality resume to put you at the forefront without any bother.

Our Resume Builder comes armed with several assorted hospitality resume examples and hospitality resume samples that will transform your resume-building experience.

So, why wait? When your perfect hospitality resume can be built with just a few clicks.

Let’s move on and take a look at what topics this guide will cover:

Hospitality Job Description for Resume

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Working in the hospitality industry requires a certain type of persona. Not only are you required to have the front desk resume skills and be proactive but you also have to be calm and collected.

You must put on a good appearance and be there to cater to customers, regardless of what mood you are in.

The hospitality industry majorly umbrellas three sectors: Food & beverage, lodging, and tourism. People working in these industries have a plethora of duties and responsibilities with customer service at its center.

They might be required to handle payments from guests; verify and adjust billing or assist foreign guests who have limited knowledge of the primary language being used.

They should be familiar with the local areas as they are often expected to give recommendations on restaurants, entertainment venues and tourist attractions within the local area.

Having a cordial personality will always take the people working in the hospitality industry forward.

Specific hospitality resume skills, however, would depend on the specific sector in the industry or the type of job you wish to apply for.

But generally, your front desk resume skills should correspond to customer service, ability to work with people and attention to detail.

Hospitality Responsibilities

The responsibilities in the hospitality industry will, of course, be assigned based on your role and level of seniority. But the baseline for all roles would remain the same.

This list is not exclusive but includes responsibilities such as knowledge in food service, hotel operations, food & beverage prep, maintenance, management, and more. Some businesses may have additional responsibilities, so make sure to exhaustively go through the job description carefully.

Get a better understanding of what your responsibilities might entail depending on the sector you are working for:

Hotels employ staff for front desk, housekeeping, and restaurant. Positions may range from managers, porters to the concierge. Primarily employees are required to excel in customer service, attention to detail, teamwork, and good personal grooming. Creative problem-solving and a thorough knowledge of local resources and attractions are also important.

Foodservice industry

Foodservice includes everything from a fast food joint to working as a server in a high-end restaurant. Again, customer service and careful attention to detail are principal responsibilities. Thorough knowledge of the restaurant’s current offerings is also a must.

Responsibilities for personnel working in Food and beverage preparation may include customer service. These jobs may, however, can be entirely behind the scenes. The responsibilities might be technical for cooks and people handling food and beverages. Attention to detail is very important.

Maintenance and cleaning

Maintainence and cleaning are also a huge proportion of the hospitality sector. Responsibilities under this might include cleaning and equipment reparation among others. These responsibilities include everything from the safe and appropriate use of cleaning chemicals to basic electrical repair and carpentry.

Hospitality Salary

How much money does the hospitality industry personnel make?

Again, as the hospitality sector is so broad, we will list the salary of 2 positions at both high and low levels of seniority to give you a better understanding of the pay scale of a hospitality worker:

Hospitality Managers :

• PayScale : $45,000 / year
• Salary.com : $76,651 - $140,596 / year
• Indeed : $50,241 / year

Front Desk Clerk :

• PayScale : $28,524 / year
• Glassdoor : $24,615 / year
• Indeed : $11.94 / hour

What is a Hospitality Resume & why do you need it?

The very first thing you need to understand is that your hotel front desk resume will be a tool whose sole purpose will be to market you.

It must include all the relevant information like your contact information, educational attainment, and professional experience, among others that too in the perfect hospitality resume format.

This is what will help you convince recruiters that you are suitable for their establishment.

Hence, your resume must elicit a positive response.

A very important factor that comes into play here is the Applicant Tracking System (ATS). It’s a modern tool that most recruiter use today to shortlist candidates.

Consider this the first line of defense, many applicants find it hard to surpass this because their catering resumes are not ATS targeted.

At Hiration , we are extremely focused on helping you draft your perfect hotel resume that will rank high on any ATS.

Now, if you are wondering how do I get my resume to rank on ATS? The answer is Keywords! If you master the art of identifying and introducing keywords into your resume, you are good to go with any ATS.

Follow this guide to get the hang of all the necessary elements regarding your front desk clerk resume.

Learn what you need to do to make your ATS-targeted resume or you can simply save time and use Hiration’s Online Resume Builder.

Read our blog on how to write a resume and become a master at building catering resumes yourself.

Hospitality Resume Sections

Heed the following order while composing your hospitality management resume to build a flawless resume:

• Personal Information
• Profile Title
• Summary/Objective
• Professional Experience
• Certifications (if any)
• Awards & Recognition (if any)
• Additional Information (if any)

If you want to know more about how to compose these resume sections immaculately, you can read more about it on Hiration's 2022 Guide to sections in a resume .

Let us do the heavy lifting for you. Use Hiration’s Online Resume Builder to build your flawless resume.

You can select from our massive library of pre-filled hospitality resume templates and customize them according to your needs.

How to write your Hospitality Resume

Wondering where to start while making your front desk clerk resume? Don’t worry! Our resume writing experts have come up with the following 3 easy stages:

• First Stage: Master Hospitality Resume
• Second Stage: First Draft of your Hospitality Resume
• Third Stage: Final Draft of your Hospitality Resume

Master Hospitality Resume

In the very first stage, you have to assemble all your professional information in one place.

This not only helps to pick information easily for your current resume but also makes recollection of data easier for the future.

Here is an explanation of how making a master resume achieves the twofold objective of helping you in the present as well as in the future:

• Compiling information helps you compose your hotel front desk resume in the present as all the required resources you need are now in one place. Now, you can just choose and pick the relevant facts from your professional experience for the job you are applying for in the present timeline.
• It helps you in the future when you need to update your resume as there will be no need to explicitly look for information. Since you have compiled this huge library of data already; all you have to do now is update your resume.

Now, let’s look at the second stage of the resume building resume, which is the First Draft of hospitality management resume.

First Draft of Hospitality Resume

In the second stage of curating your hotel resume, i.e., the First Draft of Hospitality Resume you have to compose the following sections:

• Certification (if any)

Final Draft of Hospitality Resume

Congratulations, you are now in the final stage of building your restaurant host resume.

This stage consists of drafting the key skills and summary/objective section. Find the details for how to compose these sections below:

• Key skills : This is one of the most important sections of your resume. As a rule, you should always compose this section second to last.
• Summary/Objective section : Your hospitality resume objective or summary is the last thing you need to compose while drafting your resume for hospitality jobs. If you are wondering if you need to write a summary or hospitality resume objective, it is simple. This completely depends on the number of years you have under your belt as a professional.

Read on to further understand how to draft each section of your hotel resume.

Hospitality Resume: Header

We have compiled the following checklist for you to follow so you can perfect your hospitality resume header:

• A common mistake in traditional catering resumes is the use of “CV” or “Resume” as the resume header. Avoid this at all costs.
• Your real full name should be the default resume header of your hospitality resume. This should be placed on the extreme top of your resume.
• The ideal font range for your resume header is 16-20 font size.
• Give a single space between your first name and your last name.
• If you have a middle name, initialize it. For instance, if your name is Tom Marvolo Riddle, your resume header should read Tom M. Riddle.

Still unsure? Read a more comprehensive guide for composing resume headers at Hiration’s 2022 Guide To Writing The Perfect Resume Header .

Take a glimpse at our hospitality resume examples to better understand how an ideal resume header should look like.

We understand that writing a resume for potentially your dream job can be daunting. Let our resume building experts assist you with their experience and writing techniques.

Hospitality Resume: Personal Information

Take extra care while composing the personal information section of your restaurant host resume. Don’t lose your dream job by providing a mistyped number or e-mail.

Following is the information you will input in your resume:

• Updated mobile number
• Professional email address

Align the information horizontally in the personal information section of your hospitality resume as shown:

{Personal Mobile number} | {Professional Email Address} | {Current Location}

Updated Mobile Number

Given below are the standard rules to be followed while listing your mobile number in your hospitality resume:

• Use your country’s ISD code as a prefix before your phone number
• Put a plus sign (+) before the ISD code
• Write your updated mobile number after the ISD code
• Eg: +1 38723 31981

Professional Email Address

Check and recheck this section of your hospitality resume. Even one typo could lead to a potentially interested recruiter never being able to contact you.

This is how you should draft your email address: [email protected] .

Or a similar professional format can be followed, For eg: if your name is Tom Riddle, the appropriate e-mail handle would be [email protected] or [email protected] .

Avoid using funny/goofy handles such as ‘[email protected]’.

Current Location of Residence

Following are the guidelines for listing your location in your hotel resume:

• List your current city of residence and position it in the right-most corner of the personal information section of your resume.
• No need to mention your house address, street name, or locality name in your resume for hospitality jobs.
• If the job you are applying for is in the same country, mention your city name and state name.
• If you are looking for a job in another country, mention your city name and country name.

Read Hiration's 2022 Guide to composing your contact information for a more detailed explanation regarding the personal information section.

Check out our hospitality resume samples to understand how to present personal information in your resume for front desk to make it stand out.

Building the perfect resume has never been easier. Hiration’s Online Resume Builder is built exclusively for that.

Hospitality Resume: Profile Title

The hospitality resume format of the profile title of your hotel resume also follows a few rules & regulations as mentioned below:

• Your resume title should be in the size range of 14-16 font size.
• The profile title should reflect your latest job title and it is the second-largest text in your resume after your resume header.

Our hospitality resume examples will show you how a profile title should look like in an ideal resume for hospitality personnel.

Use Hiration’s Resume Review Service to ensure your resume is in a professional format.

Hospitality Resume: Professional Experience

This is the section where you can endorse your hospitality resume skills to dazzle the recruiter and make it impossible for them to not shortlist you.

You need to be careful about the information you decide to input in this section. Make it the most relevant for the profile you are applying for.

As per various resume writing experts, follow these guidelines to make an impact and communicate the highlight of your career professionally:

• Use the STAR format to structure the points in the professional experience section of your resume.
• Only use one-line points while communicating your roles & responsibilities.
• Use bolding & bucketing to augment the impact of these points.

Read on to understand the above points in detail.

Also, do check out Hiration’s Blog on how to compose the professional experience section in your resume to understand about this section more thoroughly.

Want to see how an ideal professional experience section looks like? Take a look our hospitality resume samples.

STAR Format

The STAR format helps you present your contribution to your job in a comprehensively manner.

Using this format, you can quantify your work. This is a universally accepted format and uses the cause-effect relationship to portray the best of your accomplishments.

STAR stands for:

S: Situation T: Task A: Action R: Result

As is evident, using this format you can show what actions you took to tackle a situation, and what were the results of the said action.

This demonstrates exactly how your actions were beneficial to the organization you worked for.

Framing Points

Stuffing your resume with too many words makes it look cluttered.

Let’s be honest. Paragraphs are boring!

If you have been using paragraphs to explain your roles and responsibilities in your resume, that could be a reason why you are not getting any interview calls.

Within the limited time that recruiters take to glance at one resume, they are not going to read lengthy paragraphs.

Take a look at the following hospitality resume examples to understand how you can make your resume reader-friendly and appeal to recruiters.

Example 1 :

"I was responsible for greeting and checking in patrons of the hotel. The hotel has 100+ rooms which are more or less always booked. I efficiently handled the check-in process by using the point of sale (POS) method and was proficient enough to be trusted to train 10+ other front desk clerks in the use of the POS system. This led to the reduction of wait time by 20%. I also took guest reservations over the phone and organized the stays for these guests. I did this so efficiently that the wait time reduction was reported at 30%. I trained and mentored other employees at various duties like guest services and check-in process. I also facilitated the hiring and screening of 15+ hospitality staff to fulfill the hiring needs of the hotel."

Example 2 :

Checked in guests in 100+ room hotel utilizing the point of sale (POS) system leading to wait time minimization by 20% Organized stays and guest reservations over phone resulting in wait time reduction by 30% Mentored 10+ front desk clerks in POS terminals, guest services, among others Facilitated the hiring and screening of 15+ hospitality staff for the hotel to fulfill their hiring needs

Framing Points Analysis

Following conclusions can be drawn after observing both the hospitality resume examples:

• Although reading both the hospitality resume examples will make it evident that they are essentially saying the same thing, however, example 2 is more readable just because of the way it has been organized.
• By breaking down the paragraph, identifying the relevant information and drafting one-liner points, we have made it more comprehensible to read.
• The paragraph looks formidable and will discourage the recruiter from reading it in its entirety.
• Conclusion: Use points instead of paragraphs to increase readability and make it look more professional.

Bucketing & Bolding

Now that you have made your resume more readable, how can you make it even more effective?

Bucketing & bolding is the answer. It will draw the recruiter’s attention to the most important aspects of your professional experience.

Look at these 2 hospitality resume examples that demonstrate the same:

Customer Service Checked in guests in 100+ room hotel utilizing the point of sale (POS) system leading to wait time minimization by 20% Organized stays and guest reservations over phone resulting in wait time reduction by 30% Training & Screening Mentored 10+ front desk clerks in POS terminals , guest services, among others Facilitated the hiring and screening of 15+ hospitality staff for the hotel to fulfill their hiring needs

Bucketing & Bolding: Analysis

Following conclusions can be drawn from the above-mentioned hospitality resume examples:

• Although example 1 is easy to read and comprehend on account of the points being used, it still lacks effective communication regarding applicant’s roles & responsibilities.
• By using bucketing & bolding in example 2, we have eliminated this problem. Now, the recruiter’s attention is directed towards the applicant’s quantifiable achievements.
• We have grouped similar points under unique subheadings. This shows that you can understand and implement your strengths & weaknesses in an organized way.
• The conclusion drawn is that the use of bucketing & bolding alongside points is the best way to compose the professional experience section of your resume for hospitality jobs.

Think your resume still isn’t picture perfect? Learn what you can do to perfect it by getting your resume professionally reviewed by using Hiration’s Resume Review Service!

Hospitality Resume: Education

In the hospitality resume examples in this blog, the candidate has been working as a hotel Front Desk Clerk.

In this specific type of work in the hospitality industry, a college degree in Hotel and Restaurant Management or a related course would be much preferred.

There are however other jobs that come under the umbrella of the hospitality industry. Some may require qualification, others not so much.

The education section of your resume for front desk should consist of the following:

• Name of the school/university you have attended.
• Name of the pursued courses.
• Location of your school/university.
• Enrollment and graduation dates in the month and year format.

Arrange the education section of your restaurant host resume in the following format:

{Name of the school/university} | {Location} | {Dates} (in month & year format) {Name of the degree} | {CGPA}

A faulty education section in your hotel resume can lead to disasters. Learn more about this section by reading Hiration's 2022 Guide on how to list education on your resume .

Refer to our hospitality resume example and understand how the education section of a perfect resume for hospitality should look like:

Want to strengthen your chances at getting shortlisted? Use Hiration’s Online Resume Builder to perfect your resume.

Hospitality Resume: Certifications

What can be more perfect than an applicant who takes out time to get certified for their job? It would be a waste if you don’t list these correctly in your resume.

Show your recruiter your passion for your job. Mentioned below is a list of guidelines to help you compose this section:

• Name of the certification.
• Name of the certification issuing body.
• Location of the certifying body.
• Enrollment and completion date in the month and year format.

Arrange these in the following format:

{Name of certification} | {Affiliating Institution} | {Location} | {Date} (in month & year format)

You can read more about how to draft the certifications section on your hospitality resume by reading Hiration's 2022 Guide on listing certifications on a resume .

Check out this hospitality resume example to understand how a perfect certifications section looks like in an ideal hospitality resume:

If you have already drafted your resume, get it professionally reviewed by Hiration’s Resume Review Service.

Hospitality Resume: Additional Information

Have some cool hobbies or are you multilingual? Incorporate them in the additional information section of your cater resume.

Given below is our hospitality resume example showcasing a perfectly curated additional information section:

Chin up! It’s not hard to get a great resume for hospitality jobs. Use Hiration’s Online Resume Builder now!

Hospitality Resume Key Sections

Hospitality resume: key skills.

Most recruiters skim-read hospitality resumes, so focus on highlighting your key skills that will convey your dexterity in a glance.

Here are a few tips to perfect this section:

• Identify the key skills by rigorously going through the job description.
• Choose and pick your hospitality resume skills from your drafted professional experience section.
• Draw connections between your front desk resume skills and work experience, do not blatantly insert key skills, especially when you do not possess them.
• Highlight the key skills by bolding them.

You can write the perfect key skills for your resume yourself. Just go through Hiration's 2022 Guide on what skills to put on a resume .

Writing your resume has never been easier. Hiration’s Resume Review Service is built exclusively to help you perfect your resume.

Moreover, take a look at our hospitality resume sample to get a good understanding of what an impeccably curated key skills section of your resume for front desk should ideally look like:

Hospitality Resume Summary

A resume is incomplete without the perfect resume summary. Follow the tips mentioned below and easily compose the ideal resume summary for your hospitality resume:

• A summary is required by professionals with 3 or more years of experience.
• Compose the summary by picking out the highlights of your career from the professional experience section of your hospitality resume.
• Be mindful that it does not exceed 2-3 lines.
• Focus on the keywords used by the recruiter to make it ATS-targeted.
• Try and link your past roles with the keywords used by the recruiter in your target job listing. Doing this will enhance your chances of getting shortlisted as it demonstrates that you possess the skills that the recruiter is looking for.

You can read a more detailed guide about composing your resume summary at Hiration's 2022 Resume Summary Guide .

Take a look at our hospitality resume sample below to learn what an ideal resume summary should ideally look like:

Hiration’s Online Resume Builder is a comprehensive resume writing service that can create your hospitality resume on your behalf.

Hospitality Resume Objective

Confused whether your cater resume needs an objective or a summary?

If you are a fresher or have less than 3 years of experience, then you should go with a hospitality resume objective. Here you mention how you will be a valuable asset to the organization.

Fashioning perfect hospitality resume objectives is an art we can teach you through our blog, Hiration's 2022 Guide on Resume Objectives .

Resume Review & Free Hospitality Resume Templates

Use Hiration’s Resume Review Service to improve your chances of getting more interview calls. Our resume writing experts will help you perfect your resume.

We will make sure that your resume complies with the current industry standards by following the below-mentioned parameters:

• Compliance with industry norms
• Content Relevance
• Recruiter Friendliness
• Design Compatibility
• Conversion Scope
• ATS Compliance
• Global Compatibility
• Performance Assessment
• Resume Formatting (font, margins, the order of sections, etc.)

What’s more? We will even give you 2 hospitality resume templates without any charge!

So, get your resume professionally reviewed by the best resume writers by using Hiration’s Resume Review Service today!

Online Resume Builder for Hospitality Resume

Save your precious time and let us do what we are best at. Our Online Resume Builder is designed to make your hospitality resume rank high on any ATS and impress any recruiter.

Our Online Resume Builder comes with the following resources:

• Option to save unlimited resumes
• 25+ resume designs
• Full rich-text editor
• Unlimited PDF downloads
• 100+ resume templates
• 1-click design change
• A shareable link
• Live resume editor

Build the perfect hospitality resume with Hiration’s Online Resume Builder now!

Key Takeaways

• Write the dates in the month and year format and keep this format consistent across all the sections of your hospitality resume.
• Use the Reverse Chronological Format to draft ATS-targeted hospitality resumes.
• Use bucketing & bolding to enhance the effectiveness of your hospitality resume.
• Use power verbs at the beginning of each point.
• Use power verbs in the past tense for past profiles and projects.
• Use power verbs in the present continuous tense for present profiles and projects.
• Write a hospitality resume objective if you have less than 3 years of work experience and a hospitality resume summary if you have over 3 years of work experience.
• Write the location in city/state format if you are applying for a job in the same country.
• Write the location in city/country format if you are applying for a job in another country.

We hope that you are now able to build your perfect cater resume through our help.

Or you can use Hiration’s Online Resume Builder which is a comprehensive resume writing service and let our professional expert writers help you write an impeccable hospitality resumes.

Go to Hiration resume builder and create a professional resume for yourself. Additionally, reach out to us at [email protected] and you can get 24/7 professional assistance with all your job & career-related queries.

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• Hospitality Industry

11 essential hospitality skills for career success (& resume tips)

April 15, 2024 •

7 min reading

To increase your chances of getting hired in hospitality, it's important to make sure your resume showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality skills to stand out from other applicants.

AI recruitment software has many advantages for hiring managers and applicants, for example, it removes any biases or prejudices making the process much fairer. On the other hand, fancy formatting and conveying personality won't go as far. If an AI Bot is screening your CV, here's a handy list of terms they want to see and why it matters. Luckily including key terms in your resume to show off your most pertinent experience and core skills is a good idea regardless of who or what is reading it.

1. Customer service skills

The customer is key, thus no skill is more important than good customer service . Good customer service means doing whatever needs to happen to satisfy guests and meet or exceed expectations - in some cases, anticipating needs and doing extra work in advance. If you're an intuitive person or have a high standard for service, you'll naturally excel here, but the good news is customer service essentials are learned.

Tip: Highlight these on your CV, then show the interview committee your best professional etiquette.

2. Job-specific operational skills

Highlighting your job-specific operational experience and industry knowledge is always going to help your application get noticed when applying to a specific industry job, be it bartender or casino games operator. Hotels, restaurants, casinos, and other organizations must follow local and federal regulations, and employees must often follow specific procedures to adhere to these laws. If you don't have any industry experience, try to secure an internship to bolster your CV with first-hand experience on the job.

Tip: These are typically skills you learn in the classroom and pick up in the field, and should always be highlighted prominently on your resume.

3. Adaptability

Adaptable workers know how to pivot and problem-solve, two skills that are critical in the fast-paced hospitality environment. While some individuals are naturally more easygoing than others, there is an inherent amount of flexibility or adaptability that comes with knowing the options and feeling confident in your skills. Internships and classroom learning will bolster your flexibility, as well as on-the-job experience. The most adaptable workers know how to fit into a range of jobs and are always willing to help out with whatever is needed. If you can embrace this attitude you will find a role for you wherever you go.

4. Organizational skills

Hospitality workers need to be organized because attention to detail is critical with events, bookings, and customer service. Fortunately, most workplaces have their own organizational systems, so once you learn how they handle things all you need to do is follow along.

5. Multitasking

The fast-paced nature of the profession is a draw for many who want to enter the hospitality field. No two days are alike and there's always something new to learn. To keep up, you need to be an adept multitasker who can juggle tasks while always making time for a guest's request.

Tip: Have a good example of how you've multitasked to solve a problem on hand to share during interviews.

6. Creative problem-solving

Creative problem-solving is one of the most desired skills in hospitality. The good news is, it's easy to develop on the job. Work in the hospitality environment for long enough and you will be forced to come up with a creative solution for an unexpected dilemma, whether it's how to seat last-minute extra guests who did not RSVP to an event or how to satisfy a special request from a VIP.

Tip: This is another skill you should be prepared to back up with an example.

7. Autonomy and accountability

Autonomy and accountability are more personality traits than skills, but some employers consider them soft skills . However you regard them, these traits are in demand. Autonomy means self-governance. In employment, it really means being able to manage yourself– including deadlines. Accountability means taking responsibility for your actions. With respect to jobs, this means doing what you say you will do by the deadline, taking responsibility when things do not go as planned, showing up on time for shifts, and other generally respectable behaviors.

Tip: Demonstrate the skills in your CV by showing responsibilities and leadership roles, with specific details on what you did and the impact that it had on the organization.

8. Oral and written language skills

Language skills are highly valued in many industries due to the global nature of the modern working world, particularly in hospitality, where you will be interacting with international customers. If you speak multiple languages, make sure it is highlighted on your resume.

Tip: While any language skills are appreciated, languages that are most spoken in the world may be of higher value to employers. These include Chinese, Russian, Spanish, and English.

9. Critical thinking

Critical thinking skills are the cornerstone of a liberal arts education, and they are valued highly by hospitality employers. Critical thinking includes the ability to maintain an open mind, analyze options thoroughly, make logical inferences, present written and oral explanations, and solve problems.

Tip: These skills are among the top to demonstrate on your CV because they will give employers confidence you can handle the work environment. Give specific examples of how you have applied critical thinking principles, for instance, when public speaking or evaluating data.

10. Life-long learning skills

Lifelong learning habits are important to cultivate. The hospitality industry is always changing, as new technologies are integrated. When you are a comfortable lifelong learner, you will be able to keep up with changes as the industry innovates. If you are a new college grad you may wonder how you can show your interest in lifelong learning. It's true that you're young; in this case, focus on showing your love of learning and trust that employers will infer you're up to the task of learning new things as required by the role.

Tip: If you have collected online certificates or any extra accreditations whilst working or studying, don't miss them off your resume. During the interview emphasise a desire to learn and grow in your career and ask what opportunities they offer to do this.

11. Self-awareness

With self-awareness, you'll want to show your awareness of appropriate behaviors, sound judgment, and emotional intelligence . You can list this on the soft skills section of your CV but it's during the interview where it will naturally shine.

How to improve hospitality skills

Whether you have formal hospitality training under your belt, are gearing up for a training program, or have just stumbled into the sector, there are ample opportunities to brush up on your hospitality skills.

While some individuals may have a natural aptitude for the hospitality industry, developing and honing hospitality skills is achievable for anyone through dedication, self-reflection, and consistency. In a professional setting, showcasing exceptional hospitality can be achieved by implementing these effective strategies:

• Analyse customer feedback: In the hospitality industry, many employers gather valuable customer feedback through surveys or suggestion cards. Take the initiative to read feedback to pinpoint areas for improvement and recognize your strengths. By leveraging feedback effectively, you can enhance your service delivery and ensure guests receive top-notch experiences.
• Practice a customer-oriented mindset: Before assisting a customer, it's important to empathize with their situation and consider their perspective. In the hospitality industry, you may encounter challenging interactions with customers who are rude or passive-aggressive. Maintaining a customer-oriented mindset is key to avoiding frustration and delivering exceptional service. By understanding the perspective of others, you gain insights into their behavior, enabling you to offer personalized solutions to their needs.
• Master daily tasks: In the fast-paced world of hospitality, juggling multiple tasks is a common challenge. To stay on top of your game, consider creating a handy checklist to keep you organized and focused. By establishing a general checklist for your daily tasks and updating it at the beginning of each shift, you can streamline your workflow and ensure nothing falls through the cracks. Consistently following your checklist will help you master essential activities and make them second nature to you.
• Try out different roles: Assist your coworkers in various departments to expand your hospitality skills in diverse settings. Many hospitality skills can be applied to different scenarios, and pushing yourself with new responsibilities can enhance your expertise in your primary role.

How to highlight hospitality skills on your resume

Given the hospitality industry's emphasis on service and presentation, it's essential to showcase your hospitality skills throughout every step of the job application process. To effectively highlight your talents to potential employers and make your application shine, consider implementing these strategies:

On your resume

When seeking a role in the hospitality industry, your resume should showcase your proficiency in delivering exceptional customer service and thriving in a dynamic setting.

• First;y, check the job description for the role you're applying for and be sure to include the most important skills on your resume.
• In the experience section, outline the diverse responsibilities you undertook in each position to demonstrate your adaptability and adeptness at multitasking. Try to give examples where possible.
• Include data on your impact in previous roles, such as customer satisfaction metrics or performance accolades, to provide tangible proof of your hospitality expertise.
• List any relevant certifications, like food and beverage handler licenses, to further bolster your qualifications.

In your cover letter

In your cover letter, take the opportunity to delve deeper into your passion for the hospitality industry. Showcase your hospitality skills by recounting experiences where you excelled in challenging situations, whether by defusing conflicts or orchestrating intricate schedules. Share the actions you took, the impact of your efforts, and how these moments fueled your enthusiasm for a career in hospitality. Let your drive and dedication shine through as you demonstrate how your motivation fuels the growth of your hospitality skills.

Interview prep

Prior to the interview.

Making a good impression in your hospitality industry job interview is crucial. Select a professional outfit, arrive early, and demonstrate your punctuality and professionalism to your potential employer.

During the interview

Remember to flash a genuine smile to convey your ability to maintain a positive attitude while engaging with guests. Be mindful of your body language, avoiding any nervous habits to demonstrate your ability to stay composed and exude grace under pressure. As the interview wraps up, express gratitude to your interviewer for their time, and consider sending a thoughtful thank-you note or email to showcase your proactive nature and determination to go the extra mile for the role.

Lecturer and International Career Coordinator at EHL Passugg

Keep reading

Creating memorable guest experiences: Personalization with storytelling

May 08, 2024

Hospitality management careers list for hotel enthusiasts

May 07, 2024

How Airbnb and short-term rentals reshape rural and urban communities

May 02, 2024

The perfect balance of hospitality know-how and soft skills, combined with management expertise and academic rigor

Learn from leading experts in academia and industry practice. The Bachelor in International Hospitality Management is an ideal choice if you are seeking a business degree foundation with the added excitement of hospitality know-how and internships.

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Hospitality Resume Examples & Writing Guide for 2024

Embarking on a path to a career in the dynamic hospitality scene? A solid hospitality resume is your golden ticket. In this guide, we serve up key ingredients needed to brew an application that stands head and shoulders above the rest.

Featuring invaluable tips, practical examples, and sample resumes, we'll help you carve a resume that not only charts your professional journey but also highlights your inner people-person skills.

So, ready to cook up a storm with your resume? Keep reading to learn the following steps: 

• Choose the correct format for a hospitality resume
• Write a compelling resume summary that grabs the attention of hospitality employers
• List skills that are specific to the hospitality industry
• Optimize your work experience section to showcase your hospitality strengths
• Properly include your educational credentials in hospitality
• Find useful job search resources for hospitality professionals

1. Choose the correct format for a hospitality resume  

The first step to creating an effective hospitality resume that will win the job of your dreams is to choose the best format for your experience level.

Ideally, you should employ the reverse-chronological format – a resume format that prioritizes work experience above all else. With this resume, the work experience section becomes the crown jewel of the document, forming the largest and most central part of the resume. 

However, the RC resume is less than ideal for candidates seeking entry-level positions who do not have an extensive background in hospitality.

In this case, there are two alternative formats to consider

• Functional resume : The functional resume is designed for applicants who are recent graduates and lack relevant work history. Rather than focusing on work experience, this resume focuses on education, skills, and unpaid experience.
• Hybrid resume : The hybrid resume combines elements of both functional and reverse-chronological resumes.

Focus is split relatively evenly between all sections, making it easier for applicants who are changing career paths or working around gaps in their work histories to create a compelling resume. 

2. Write a compelling summary that grabs the attention of hospitality employers

Your resume summary resides at the top of the document, serving as an introductory statement to help the employer get to know you right off the bat. In this summary, you should strive to include your most essential responsibilities and skills, as well as any notable accomplishments from previous jobs.

To illustrate how to write a strong resume summary, check out this set of examples

Incorrect hospitality resume summary example.

Experienced hospitality worker with a history working in hotels. Helped the hotel to earn a major local award in 2021 thanks to my exceptional service and management skills. 

What's wrong with this example? In this example, the applicant comes off a bit cocky, while also failing to provide greater context or specific details to back up their claims. To correct this, the language should be adjusted to be more professional and the applicant should include exact details surrounding the award they helped a hotel earn. 

Corrected hospitality resume summary example

Passionate Hospitality Professional with experience in tourism, valet management, and front desk management. Previously worked as a front desk manager at a 4-star hotel, playing a major role in the hotel earning the title of 2021’s Best Local Boutique Hotel in Savannah.

Why is this better? In this corrected example, the applicant still gives off an air of confidence but backs up this confidence with specific skills and context. Additionally, they provide the name of the award they helped their previous employer earn, as well as signifying the hotel’s importance by including “4-Star."

Try our AI Resume Writer and have your resume ready in minutes!

3. list skills that are specific to the hospitality industry.

When writing your hospitality resume, it is important to include both soft and hard skills .

Soft skills are your interpersonal, people skills. These abilities are highly important and valued within hospitality, as most of the positions deal with working directly with customers. However, including hard skills can be equally important to employers.

Hard skills are your technical skills and abilities that showcase your competence within a hospitality position. These skills are often learned through education or training. 

Best hard skills to include in a hospitality resume

• Basic Computer Skills
• Vendor Relations
• Event Planning
• Hospitality Industry Knowledge (Current trends, regulations, etc.) 
• Scheduling and Bookkeeping
• Front Desk Management 
• Sales and Upselling
• POS Systems
• Bilingualism
• Social Media Marketing and Networking

Effective soft skills to put on your hospitality resume

• Attention to Detail
• Active Listening
• Conflict-Resolution and Problem-Solving
• Verbal Communication
• Telecommunication
• Multi-Tasking
• Flexibility and Adaptability 
• Negotiation

Find out your resume score!

4. Optimize your work experience section to showcase your hospitality strengths

When it comes to creating a hospitality resume, including a dedicated " Work Experience " section is absolutely crucial. This section serves as a golden opportunity to highlight your hands-on experience in the industry and demonstrate your ability to excel in various hospitality roles.

Whether you've worked as a server, front desk agent, or event coordinator, this section allows you to showcase your practical skills, customer service prowess, and adaptability.

Here is an example of a work experience entry from a hospitality resume

Lead Tourism Guide | Dane County Chamber of Commerce

Madison, WI | January 2017 to November 2020

• Assisted guests in contacting and coordinating reservations at local hotels and vacation rentals.
• Provided in-depth knowledge of local sightseeing and landmarks to guests both in-person and over the phone. 
• Operated a POS system and cash register, carrying out financial transactions for guests and vendors with 100% accuracy . 

5. Properly include your educational credentials in hospitality

When listing your education on a hospitality resume, you should always list your highest level of education, as well as the school or institutions you graduated from. 

Along with properly listing your education , it is also beneficial to list any relevant hospitality certifications you have earned.

We highly recommend seeking out certifications in the hospitality industry, as completing certification programs helps you to gain a much more competitive edge against other applicants. 

Here is an example of a well-crafted education section on a hospitality resume

B.A. in Hospitality Management | Duke University  

• Major: Hospitality Management and Business Administration
• Graduated: 2017

Certifications  

• Certified Hotel Administrator (CHA) | American Hotel and Lodging Educational Institute 
• Certified Hospitality Supervisor | American Hotel and Lodging Educational Institute 

6. Essential job search resources for hospitality professionals

Stepping into the bustling world of the hospitality industry, it's vital to have the right resources on hand to secure your next great role. Here's a curated list of top job search tools tailored specifically for those cooking up a career in hospitality:

• Hospitality job boards:  Harness the power of hospitality-focused job boards like Hcareers , Hospitality Online , and Caterer.com to uncover a buffet of job opportunities suited to your unique skills and experience.
• Professional networking sites:   LinkedIn should be your go-to for establishing connections and seeking job vacancies, but remember to also explore industry-specific networking sites like Hosco .
• Hospitality associations:  Membership in associations like the American Hotel & Lodging Association can put you in touch with excellent networking opportunities, career development initiatives, and potential job leads.
• Hospitality trade shows and conferences:  These events offer you a chance to network, stay on top of industry trends, and sometimes even find job openings. Events like the International Hotel Investment Forum can be invaluable.
• Online learning platforms:  Websites like Coursera , Lynda , and Khan Academy offer many hospitality-related courses that can boost your knowledge and resume.

Armed with these resources, embark on your mission to find the perfect hospitality role that season your career just right.

Hospitality Resume FAQ

Empathy, customer service, communication, ability to work in a team, and problem-solving skills are all key in the hospitality industry. Don't forget to highlight specific technical skills such as proficiency in a foreign language or familiarity with hospitality software.

Absolutely, especially if it's relevant. For example, volunteering at a local food bank demonstrates customer service and teamwork skills, both of which are valuable in hospitality.

Focus on the responsibilities you had and the results you achieved. Did you receive positive customer feedback? Improve a process? These accomplishments make you stand out.

Highlight promotions, increased responsibilities, or successful projects you have completed. This demonstrates your growth and value as an employee.

Identify transferrable skills from your past roles. Did your previous job require customer service, multitasking, or teamwork? These are relevant in hospitality.

Nikoleta Kuhejda

A journalist by trade, a writer by fate. Nikoleta went from writing for media outlets to exploring the world of content creation with Kickresume and helping people get closer to the job of their dreams. Her insights and career guides have been published by The Female Lead , College Recruiter , and ISIC, among others. When she’s not writing or (enthusiastically) pestering people with questions, you can find her traveling or sipping on a cup of coffee.

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• Hospitality Management Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Hospitality Management Resumes:

• Develop and implement strategies to increase customer satisfaction and loyalty
• Create and manage budgets for hospitality operations
• Develop and implement marketing and promotional campaigns
• Monitor and analyze customer feedback and trends
• Manage staff recruitment, training, and development
• Oversee the day-to-day operations of the hospitality business
• Develop and maintain relationships with vendors and suppliers
• Monitor and analyze financial performance of hospitality operations
• Ensure compliance with all relevant laws and regulations
• Develop and implement policies and procedures for hospitality operations
• Analyze customer data to identify opportunities for improvement

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Hospitality Management Resume Example:

• Developed and implemented a customer loyalty program, resulting in a 25% increase in repeat business and a 10% increase in customer satisfaction scores.
• Managed a team of 20 staff members, implementing a comprehensive training program that improved employee performance by 15% and reduced turnover by 20%.
• Implemented cost-saving measures, including negotiating contracts with suppliers and optimizing inventory management, resulting in a 10% reduction in operational costs.
• Developed and executed a marketing and promotional campaign that resulted in a 30% increase in bookings and a 20% increase in revenue within a six-month period.
• Implemented a performance tracking system to monitor and analyze customer feedback, leading to a 15% improvement in overall customer satisfaction scores.
• Managed a budget of $1M, effectively allocating resources and reducing expenses by 10% while maintaining high-quality service standards.
• Implemented a data-driven approach to analyze customer data and identify opportunities for improvement, resulting in a 15% increase in upselling and cross-selling revenue.
• Developed and implemented standardized policies and procedures for hospitality operations, ensuring compliance with all relevant laws and regulations.
• Established and maintained strong relationships with vendors and suppliers, negotiating favorable contracts and reducing costs by 10%.
• Customer Relationship Management
• Team Leadership and Management
• Budget Management
• Strategic Planning and Execution
• Marketing and Promotions
• Performance Tracking and Analysis
• Data Analysis and Interpretation
• Policy Development and Implementation
• Vendor and Supplier Relationship Management
• Contract Negotiation
• Inventory Management
• Cost Reduction and Efficiency Improvement
• Compliance with Laws and Regulations
• Customer Loyalty Program Development
• Staff Training and Development
• Quality Assurance and Control
• Revenue Generation Strategies
• Upselling and Cross-selling Techniques
• Resource Allocation
• Hospitality Operations Management.

Top Skills & Keywords for Hospitality Management Resumes:

Hard skills.

• Revenue Management
• Budgeting and Financial Analysis
• Sales and Marketing Strategies
• Customer Service and Satisfaction
• Event Planning and Execution
• Food and Beverage Management
• Quality Control and Assurance
• Risk Management
• Data Analysis and Reporting

Soft Skills

• Leadership and Team Management
• Communication and Presentation Skills
• Collaboration and Cross-Functional Coordination
• Problem Solving and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Empathy and Customer-Centric Mindset
• Decision Making and Strategic Planning
• Conflict Resolution and Negotiation
• Creativity and Innovation
• Active Listening and Feedback Incorporation
• Emotional Intelligence and Relationship Building

Resume Action Verbs for Hospitality Managements:

• Implemented
• Collaborated
• Streamlined
• Coordinated
• Communicated

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Resume FAQs for Hospitality Managements:

How long should i make my hospitality management resume, what is the best way to format a hospitality management resume, which keywords are important to highlight in a hospitality management resume, how should i write my resume if i have no experience as a hospitality management, compare your hospitality management resume to a job description:.

• Identify opportunities to further tailor your resume to the Hospitality Management job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Hospitality Managements:

Hospitality manager, hotel operations manager, director of restaurant operations, airbnb property manager, commercial property manager, regional property manager, residential property manager, assistant property manager.

Hospitality Resume Skills - 2024 Guide with Best Practice Examples

Here are the top ways to show your Hospitality skills on your resume. Find out relevant Hospitality keywords and phrases and build your resume today.

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Drop your resume here or upload a file to find out if the skills in your resume are readable by an ATS.

In This Guide:

Top hospitality skills for your resume, most popular hospitality hard skills for your resume in 2022, how to list hospitality skills on resume, where to include hospitality skills on your resume, how to match your skills to the job position, related resume examples that you can use your hospitality resume skills on, key takeaways.

Wondering what the most in-demand hospitality skills for your resume are?

At Enhancv we’ve prepared for you some ideas on creating the perfect chef’s kiss resume, so you can land your dream job.

In this article, you’ll learn:

• What the top hospitality skills for your resume are
• Where to list your hospitality skills
• How to tailor your hospitality resume to catch recruiters’ eyes
• Best practices for 2022 from industry experts

Your hospitality skills show recruiters what a valuable asset you would be to their organization.

They highlight that you have the experience working in teams; that you are flexible; and can survive in a dynamic environment.

But there are so many more benefits, your hospitality skills would pinpoint as part of your resume.

Top hospitality skills in 2022

• Customer Service
• Time Management
• Microsoft Office
• Communication
• Project Management
• Social Media
• Problem Solving
• Google Analytics
• Front Office
• Adobe Photoshop
• Cash Handling
• Communication Skills
• Microsoft Word

The hospitality industry is set on making its recovery after the COVID-19 pandemic, and thus offers new career opportunities for both seasoned experts and novices.

Wondering how to make your resume stand out in the pile of applications?

Include your hospitality hard skills, as they go to show that you’ve taken the time to further invest in your technical skills and yourself.

Find out below what the 6 most popular hard skills are for the industry.

If you need more experts insights, we have 26+ tips and advice for 2022 on how to write the perfect resume .

Client communications

We’re referring to the technological aspect of the communications that includes:

• logging client requests into various systems
• maintaining databases
• writing clear and concise emails
• answering calls at reception

It’s a set of technical skills that well-experienced hospitality professionals may not pay too much attention to, but the reality is that they are an important aspect of the job.

Including them would show recruiters that the on-the-job training won’t take too much time, as you’ve previously dealt with such systems.

Include your client communications skills in the experience section of your resume:

Handled and logged over 30 phone calls per day to increase the customer satisfaction rate by 25%

Not sure how else you can include the technical aspect of your client communications on your resume? Check out our successful guest relations manager examples.

Hospitality management software

If you’ve dealt with various hotel management software to manage bookings or track KPIs, this is one of the must-have skills to your resume.

It shows recruiters you can streamline processes, have an understanding of operations - and for the more junior roles, that you can maintain a database correctly.

Popular software include: eZee Front desk, Hotelogix, Maestro PMS, etc.

This hard skill can go at the very top of your resume: Hotel Manager with 10+ years of experience in the same establishment, highly apt at using Hotelogix to discover opportunities to improve revenue

Create your job-winning resume today with our hospitality resume guide .

Budget management

Showcasing this hard skill within your resume is a fantastic opportunity to illustrate that within your role you have gained the trust of your seniors.

Finance and budget management is a big responsibility - from managing expenses with QuickBooks to ensuring the best decisions are made for positive ROI.

Include your budgeting experience in the experience section:

Budgeted all expenses in next 6 months to help management predict costs and seize opportunities to increase overall revenue by 7%.

Want to show more of your cash flow management and finance skills on your resume? Read our budgeting guide for more ideas.

Event management

Organizing events on a professional level is one of those skills that is impressive, as you’ve probably dealt with caterers, venues, guest lists, music, etc.

Not to get into the trivial aspects of it all, but…

Event management is a skill that not only shows your ability to multitask and communicate, but rather an eagle eye’s view in situations that can change at any moment.

Just don’t forget to list the software you use to organize and manage the events (e.g. Eventbrite, Whova, Conftool, etc.)

Here’s how your skill can make a great addition to the summary of your resume:

Hospitality professional with 3+ years of experience in improving customer relations by 25% and organizing events for 500+ guests via Eventbrite

Find out how your event management experience can be part of various other sections of your resume.

Contract management

You may not be required to know all business contracts by heart, but within more serious roles, you’d be required to deal with various suppliers.

Contract management outlines your ability to:

• track contracts’ expiration date
• re-sign necessary contracts
• know where there’s an opportunity to renegotiate with providers

It requires not only a bit of background, but devising a unique, systematic approach - that can be in Excel, Outlook, etc.

As part of your experience section, your contact management skills can:

Renegotiated terms within current contractors to improve annual ROI by 12%

Contract management is an important skill for restaurant managers - learn more how to include it in your resume with our guide.

Compliance knowledge

Understanding industry-specific laws can sure come in handy for more senior positions within hospitality.

Especially, if you have to ensure that venue/ kitchen hygiene and health and safety protocols are always up to standard.

Take the following resume experience example: Trained all 60 kitchen staff members in health and safety procedures in food preparation

More food for thought from our kitchen manager resume guide on how to create your job-winning resume in 2022.

Top soft skills for jobs in Hospitality industry

As we all know, hospitality is an industry that’s very much people-facing, and recruiters within the field would always look for a specific set of soft skills.

Our recommendation for you is to try to describe them via the results you’ve achieved: whether that’s customer feedback or performance scores.

Check out below what the most popular soft skills are for hospitality.

Strong work ethic within hospitality goes to show that you believe in the purpose of the venue - to make a remarkable customer experience possible.

Recruiters are on the lookout for that purpose driven professional that are both reliable and proactive; and willing to go the extra mile.

Your strong work ethic can be demonstrated within customer retention, feedback, and the venue’s NPS scores.

Find out more about how to demonstrate your impeccable work ethi c on your hospitality resume.

Attention to detail

Every detail matters within hospitality - from the look and feel of the venue to the language you use when interacting with customers.

This soft skill is a make it or break it sort of deal for those professionals who want to succeed.

Showcase that you’re detail-oriented within your resume by focusing on its formatting to including examples of this soft skill in your experience.

Think about situations where your observations of a particular situation have driven a positive result.

Baristas always pay attention to even the slightest details: from customers’ names to preferences. Find out how to include these details in your resume with our guide.

Different environments

Your previous experience in hospitality can be a huge benefit for your potential employers.

This goes to show that you’re adaptive and have the basic know-how of the “land”. You’re able to work under pressure and complete multiple tasks at the same time.

Your experience is the best trademark of your adaptability, so don’t forget to include all relevant jobs you’ve had in the industry.

Highlight your ability to multi-task on your resume with our best tips and tricks.

The customer is always right. Or so goes the #1 mantra in hospitality.

Keeping this in mind, it takes a particularly patient professional to deal with customer expectations, needs, and demands.

This is an important soft skill to emphasize on your resume within the customer-driven impact you’ve created in your previous roles.

There are various other ways you can showcase your patience skills on your resume - find some ideas of how in our official guide.

Working in hospitality is like being part of one big family - your ability to communicate and collaborate with various team members is crucial for success.

Customers always come back to excellent hospitality experiences, and, as we all know, these are mainly created by all people working within the venue.

Think about integrating your interpersonal skills as part of your professional experience by looking at:

• How big were the teams you were a part of
• What was your role within the team
• What were the results you were able to achieve - together

Check out our hostess resume examples to further highlight your teamwork skills.

A few paragraphs ago, we did mention that a certain adaptability is required in hospitality.

What is more, professionals should demonstrate a willingness and ability to think strategically about resolving problems.

This could be in all areas, from more mundane customer problems to overall operations-management decisions that affect the business.

Your strategic mindset and problem-solving approach could be an integral part of your resume, with a focus on outcomes.

Check out some of the most popular strategy power phrases to include on your resume.

Make sure the skills you list are relevant to the position

Before you decide on which hospitality skills to include in your resume, make sure you read through the job description once more.

This would help you map out - and more importantly - prioritize the particular skills you’d need to include within your resume.

Find our guide on how to further make your resume stand out in 2022.

Provide concrete examples with numbers

Numbers always provide a certain social proof as to the results you’ve achieved within your role.

They could be a reflection upon the positive feedback you’ve received from customers, or the number of times people have recommended the venue you work at.

So, think of a way these positive outcomes and results could be intertwined into your professional experience.

Be specific

If you want to make a good impression on recruiters, make sure your hospitality skills are specific.

You shouldn’t just list them within the skills' section of your resume, but rather fall into details about them.

But don’t go overboard, focus on the achievements and impact they’ve had on you as a professional.

In the header section of your resume

Your hospitality skills can go at the very top of your resume; within your header’s title.

In that way, you’ll ensure you pass the Applicant tracking System (ATS) and that recruiters get an initial sense of your experience.

Perfecting your resume’s header is an art form, but we have you covered with some real-life examples.

Communicating your hospitality skills in the summary section

The summary section of your resume is another fantastic opportunity to further highlight your hospitality skill set.

Just make sure to select the skills most relevant to the job advert and focus on outcomes.

Showcasing your Hospitality resume skills in your experience bullet points

Your hospitality skills can always be highlighted within your experience section of your resume.

Remember to include as many stats and numbers as possible to demonstrate outcomes.

• • Trained and managed all 45 floor staff to follow through health and safety procedures
• • Installed software to monitor all bookings - increasing efficiency by 25%
• • Improved budget by renegotiating contracts with suppliers and thus increased annual ROI by 5K
• • Achieved NPL scores of 9, 3 years in a row

This one is obvious - but recruiters always tend to include the main requirements within the job description.

Make an even better impression on them by taking the time to study interesting facts about the venue you’re applying for.

If you’re even more familiar with some of the company’s proudest achievements, this would serve as a conversation piece and would help recruiters imagine you within the team.

For some of the best hospitality professionals resume examples:

• Top Hospitality Resume Examples
• Restaurant Manager
• Receptionist
• Food Service
• Housekeeper
• Front Office Manager
• F&B Manager
• Assistant Restaurant Manager
• Fast Food Industry
• There are various hard and soft skills you can include on your hospitality resume to make a good impression on recruiters
• Your hospitality skills could be an integral part of different sections of your resume
• Always describe the results you’ve achieved using the particular hospitality skill
• Pinpoint the precise skill requirements from the job advert

• Resume Skills

The Success Journey: Marissa Mayer’s Pre-Yahoo Resume

How to accept a job offer professionally, what did microsoft's marketing manager learn from enhancv, how far back to go on your resume, how to put coding bootcamp on resume, 10 cv mistakes you need to avoid.

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Hospitality Management Resume Sample

Home » Resume Samples » Hospitality Management Resume Sample

Are you a Hospitality Management by profession and looking for an exciting career? We have good news for you! use our professional Hospitality Management Resume Sample . You don’t have to start writing from scratch. Just click “ Edit Resume ” and modify it with your details. Update the template fonts and colors have the best chance of landing your dream job. Find more resume samples .

Martin Hospitality Management

As an outstanding hospitality student and customer service enthusiast. I have always feel drawn to providing service to people. I am determined to learn more and developed myself in this field. I would like to broaden my horizons and gain insights on hospitality industry and it’s dynamic better. I am seeking a challenging but rewarding internship where I can serve and giving services to others while doing my job, making every day a meaningful one, and also improving myself at the same time.

• Leadership skill
• Multitasking
• Customer Service, Service-minded, Flexible, and Open-minded
• Strong Interpersonal Skills and Good Communication
• Attention to Detail
• Motivational
• Keynote, MS Office, Powerpoint, Photoscape

Work Experience 

Staff Member Smart Land Hotel

• Being a staff member for organizing AMATA Taipei Smart City Launching Ceremony.
• To be in charge of contacting and coordinating with Taiwanese speakers at AMATA Taipei Smart City Launching Ceremony.
• To be responsible for the registration process before, during, and after the event.
• Assisting with setting up and decorating the event at Amata City, as well as checking the overall readiness of the event.

Supervisor Evergreen Resort

• To be responsible for contacting and coordinating with event organizers, food vendors, suppliers, and attendees before, during, and after the Wonderfruit Festival 2019 for 6 days.
• Assisting with the registration process during the festival and supervise other staff.
• To be in charge of managing and checking the overall readiness of the registration process, including POS devices and access control areas.

Staff Member Event Pop Co., Ltd.

• To be in charge of managing area and registration process before, during, and after 808 Festival 2019 for 3 days.
• To supervise other staff in the registration process.

MLN Exhibitor Sunrise Hotel

• To be responsible for organizing Vision Thai Booth and coordinating with Taiwanese exhibitors at Asean Smart Cities Network Conference and Exhibition 2019.
• To be responsible for the registration process before and after the conference.

Student Intern Green Court Hotel And Training Center

• Intensive training during the course of 3 months in 4 departments such as Front Office, Kitchen, Housekeeping, and Food and Beverages, with 3 weeks each for one rotation.
• Real-life working experiences and interactions with the real guests, emphasizing on teamwork and hospitality management. As well as cross-functional or departmental cooperation to provide excellent service to guests.
• Table manners and banquet arrangement training.
• Food safety and hygiene training, food tasting exam, and learning basic cocktail making.
• Successful in up-selling to the target of 100,000 THB ($3,200) during the Front Office department and 30,000 THB ($970) in the Food and Beverages department.

International Hospitality Management University of Pennsylvania

Cumulative GPA: 3.43

Taken Courses:

• Management and Organization Behavior
• International Service Quality Management
• Sustainable Development for Hospitality and Tourism Industry
• Event Management
• Human Resources Management and Development
• Marketing and Sales for Hospitality Industry

Clubs and Activities

• Member of Dog Lover and Art Club.
• Joining MUSIC Welcoming Unity Camp and Freshmen Committee Election.
• Assisting in Mini-Open House for parents and applicants.

High School Diploma Yale University

• Graduated with a GPA of 3.50 majoring in International Business.
• School golfer and a part of the marching band.
• Joining drama class and participating in school drama.

Career Expert Tips:

• Always make sure you choose the perfect resume format to suit your professional experience.
• Ensure that you know how to write a resume in a way that highlights your competencies.
• Check the expert curated popular good CV and resume examples

Hospitality Management Resume with Writing Guide

One of the most important factors to consider when you find a new job is your resume. If you don’t have one yet, this blog will help you put together the perfect hospitality management resume that will stand out and be noticed by employers.

Using the instructional guide, we’ll cover tips on how to customize your resume for different careers, as well as advice from industry professionals on what they look for in a candidate. There are also some examples included at the end of the article.

The first step is to make sure that you have a great resume that highlights all of your skills and experience in a way that is appealing to employers. Your resume will be what gets you noticed, so make sure you don’t neglect it just because it’s easier and quicker to just copy someone else’s and fill in some information about yourself.

There are some great templates for this on the internet, but this article will provide a few tips and guidelines that you can follow when putting together your own resume.

If you’re not sure where to start, start with an overview of yourself and your skills in the bullet points at the top of the resume. There is more information about each section than what will fit on one page, so don’t make things too difficult by having to read everything including industry-specific acronyms or job titles.

Hospitality Management Resume Writing Guide:

• Details about yourself Put your skills in bullet points at the top of the page. It’s easy to overlook these when you’re writing, so make sure to include a lot of details, about yourself and how you can fill the job. Even if you don’t have a degree, or research experience in the industry, it’s a good idea to highlight all of your work experience with a bulleted list as well.
• Education First, put your most recent degree or diploma at the top of the list, along with any specialized fields of study you had. Next, list all of your other education and experience in order from most recent to your earliest training. If you have a certificate from something like hospitality management school, put it at the bottom but still consider it for that top spot if it’s relevant to the job for which you’re applying.
• Skills and Interests This section could include information like volunteer work, workshops you’ve attended or other interests that you have that can be transferred over to the job in some way. It might also be a good place to include your ability to speak other languages if this is relevant to the job.
• Awards and Honors List any awards or honors in this section, including conferences that you were a speaker at, or competitions that you won. You can also include your training certificates in here too.
• Professional Experience Give the duration of employment for each of your jobs, starting with the most recent first. List your job title(s) and then a bullet point list of the different responsibilities that are relevant to the position you’re applying for with other skills that you have.

List of Typical Responsibilities For a Hospitality Management Resume:

• Hospitality Management Resume: A resume that demonstrates your achievements in the hospitality industry. Hospitality professions include but are not limited to: Hotels, Restaurants, Airports, Cruise Lines and Tour Groups.
• Bachelor’s degree in Hospitality or related field with at least one year of experience in attracting and retaining high quality employees.
• Experience as a top performer on the job also includes:  –  Problem solving skills to develop relationships with corporate clients.  –  Ability to just about double sales in any promotion.  –  Negotiation skills to coordinate and facilitate logistics between corporate clients, vendors, and investors.
• GED or High School Diploma with at least 2 years of experience in a management position.
• Professional, Education and/or Health/Life Insurance, Disability Insurance, 401K Retirement Plan.
• Two to four year advanced degree in hotel security, food & beverage management or related field.
• Strong computer skills including Word, Excel and Outlook combined with strong communication skills (verbal and written).
• Possess an open line of communication from the top to the bottom of the company or organization.

Top 10 Must-have Hospitality Management Skills:

• Be a Team Player You’ll be working with a group of people, and the work likely involves teamwork.
• Perfect Your Speaking Skills Active listening skills are almost as important as actively presenting your ideas to others.
• Have a Plan! The best way to learn anything is to have a plan for it, and doing so can help you develop skills such as prioritizing tasks, setting long-term goals, and managing time effectively.
• Be Dynamic You’ll need to know how to call up energy when you need it, and how to let it out again later.
• Be Organized and Punctual Your time management skills will help you consistently be on time for work, but they’ll also come in handy during your everyday life.
• Be a Good Problem Solver You’re going to come across all sorts of problems at work, but if you can crack the right nuts, you may just land yourself a promotion!
• Be a Multi-tasker Whether it’s taking notes during a meeting or handling a customer’s needs while answering the phone, you’ll need to be able to do more than one thing at once.
• Be a Good Communicator This includes oral and written communication. It also involves listening, which is arguably the most important skill of all when it comes to hospitality management.
• Improve Your Public Speaking Skills Whether it’s managing a meeting, presenting a report, or going on a sales pitch, you’ll likely be speaking in front of others.
• Be Organized The details matter! You will need to know exactly where all the details are in order to complete your tasks efficiently.

Tips to write a Hospitality Management Resume Summary:

• The most important part of a resume is the summary. Use this section to highlight the three most relevant skills from your career.
• Write it in the present tense (“I prepare worksheets daily”); not past tense (“I prepared worksheets daily” ).
• Use the active voice instead of passive voice (e.g., instead of “The results were presented to the client” say “I presented the results to the client”).
• Include total years of experience and specific job titles (if applicable).”
• Use action verbs and avoid using passive language.
• Include a strong closing statement, such as: “I am available to meet with you upon request.”

Tips to write a Hospitality Management Resume Objective Statement:

• The objective is the most important section of your resume. Use this section to highlight the three most relevant skills from your career. Remember, you should be sending out cover letter requests so highlight things that make you unique or different than other candidates in your field of expertise!
• Using the active voice, write an objective statement to sell you as an employee.
• Stay away from superlatives. Instead of “I am the best in my field of expertise”, it is better to say “I have a proven track record of producing industry-leading results.”
• Use action verbs and avoid using passive language (“I create custom manuals for my clients” instead of “Manuals are created for my clients”).

Written samples and work samples can be very helpful for putting your job application materials ahead of the competition. Remember, that samples from experience are not allowed in your resume. You can only use samples from education, internships, or training.

How to write a Hospitality Management Resume with No experience:

• Don’t think about a Hospitality Management Resume if you don’t have any experience:
• Do not write a Hospitality Management Resume if you don’t have experience:
• You need to have worked in the hospitality industry to write a proper hospital management resume:
• You cannot be in the Hospitality Management Resume industry:
• You cannot write about your experience with any of the following:
• You can’t mention that you’re doing a Hospitality Management Resume if:
• You need to do all of these things you can’t mention on a Hospitality Management Resume:
• Absolutely never write about your services, skills, knowledge, or abilities on a Hospitality Management Resume:
• You can’t list any of the following on a Hospitality Management Resume:
• You also cannot talk about your experience or skills on this Hospitality Management Resume:

How to write a Hospitality Management Cover Letter:

• Identify the job that you are applying to and write a short description of the type of company or sector that you are applying to.
• With your most recent Hospitality Management roles as a guide, identify the skills that match to the job description. For any gaps that may exist between your skills and the needs of the role, devise ways in which you can make up for this (e.g., additional qualifications, new courses taken). This section should provide evidence for why you are an ideal candidate for this role.
• Prepare two or three bullet points of the reasons why you want this job. This is a very important section as this is another chance to persuade the employer to employ you.
• Identify the employer’s requirements for the role and how they match to your current skills and experience. Make sure that you address each requirement and that you are able to demonstrate why your prior roles have equipped you with these skills or qualities.

Key Takeaways:

• Hospitality management is a rapidly growing field with a lot of growth potential.
• The resume should highlight your skills and experience related to these skills.
• Be creative in your approach, but follow industry-standard rules for formatting and style.
• Prepare yourself for the interview by reviewing sample interview questions, practicing responses, and taking sample mock tests.

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