end user support specialist resume

• Resume Builder
• Resume Templates
• Resume Formats
• Resume Examples
• Cover Letter Builder
• Cover Letter Templates
• Cover Letter Formats
• Cover Letter Examples
• Career Advice
• Interview Questions
• Resume Skills
• Resume Objectives
• Job Description
• Job Responsibilities
• FAQ’s

End User Support Resume Examples

Writing a resume for a position in end user support can be a daunting task, but it doesn’t have to be. Having the right information included in your resume and organized in an effective way will help you stand out as an applicant and catch the attention of hiring managers. This guide provides a step-by-step guide to writing an effective resume for end user support roles, with examples of exemplary resumes to help you get started. With the right guidance, you can create a resume that will help you land the job of your dreams.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

Start building your dream career today! 

Create your professional resume in just 5 minutes with our easy-to-use resume builder!

End User Support

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

Dedicated End User Support professional with 5 years of technical support experience and a proven track record of increasing customer satisfaction through superior customer service and technical expertise. Experienced in troubleshooting and resolving complex customer issues, managing customer relations, and providing technical advice and training. Possess strong analytical and problem- solving skills, and experience in customer service and IT support.

Core Skills :

• Proven ability to troubleshoot and resolve customer issues
• Excellent customer service and interpersonal skills
• Highly organized, efficient, and detail- oriented
• Knowledge of computer hardware, software, and peripherals
• Ability to analyze and interpret technical information
• Highly motivated and able to work independently
• Ability to think critically and quickly adapt to changing conditions
• Experience with Microsoft Office and Windows operating systems

Professional Experience : IT Support Technician, ABC Company, June 2017 – Present

• Provide on- site and remote technical support to end users for a variety of hardware and software issues.
• Respond to customer inquiries and requests via phone, email, and in- person.
• Troubleshoot and resolve computer hardware and software issues.
• Install, configure, and maintain computer hardware and software.
• Train end users on how to use hardware and software.
• Maintain inventory and order supplies for IT related equipment.

IT Support Specialist, XYZ Corporation, October 2014 – May 2017

• Provided technical assistance and support to end users for computer hardware and software.
• Troubleshot and resolved computer hardware and software issues.
• Installed, configured, and maintained computer hardware, software, and peripherals.
• Trained end users on how to use hardware and software.
• Responded to customer inquiries via phone and email.
• Managed customer relations and provided technical advice.

Education : Bachelor of Science in Information Technology, ABC University, 2011 – 2014

Create My Resume

Build a professional resume in just minutes for free.

End User Support Resume with No Experience

• Recent graduate with a Bachelor’s degree in Information Technology
• Strong understanding of customer service and support principles
• Passionate about helping others and finding solutions to problems
• Proficient in software troubleshooting and diagnostics
• Customer service
• Technical Support
• Software Troubleshooting
• Diagnostics
• Computer Repairs
• Hardware Maintenance
• Systems Analysis

Responsibilities

• Provide technical assistance to end users and help resolve technical problems
• Diagnose, troubleshoot, and repair computer systems and network issues
• Install and maintain software and hardware applications
• Assist with printer and peripheral device maintenance and repair
• Perform system upgrades and software installations
• Conducting system and user data backups
• Provide instruction and training on basic computer functions to end users
• Monitor and document calls and issues in the ticketing system
• Perform troubleshooting and problem- solving on end user requests

Experience 0 Years

Level Junior

Education Bachelor’s

End User Support Resume with 2 Years of Experience

A customer- focused and technically skilled professional with 2 years of experience in providing excellent technical support, resolving software and hardware issues, and providing customer service. Possesses excellent communication and customer service skills as well as an understanding of various computer systems and technical support.

• Customer Service
• Troubleshooting Software & Hardware Issues
• Communication
• Problem- Solving
• Microsoft Office
• Active Listening
• Customer Support

Responsibilities :

• Resolved customer inquiries promptly, accurately and professionally.
• Diagnosed hardware and software issues and tested systems to identify problems.
• Installed and updated software, hardware, and network components.
• Configured, tested, and maintained computer hardware and software.
• Installed and configured Windows Operating systems.
• Monitored and maintained system performance, security, and stability.
• Provided customer support for software and hardware issues.
• Assisted customers in using computers and other peripherals.
• Assisted with network issues and upgrades.
• Assisted with software installations and upgrades.

Experience 2+ Years

End User Support Resume with 5 Years of Experience

An experienced professional with 5 years of experience in customer service, IT help desk, and end user support. Proven ability to respond to customer inquiries in a timely and effective manner. Skilled in troubleshooting computer hardware, software and network issues. Possess excellent technical, organizational, and communication skills.

• Advanced knowledge of Windows and Mac operating systems
• Expert in software installation and troubleshooting
• Proficient in customer service and support
• Experienced with various hardware devices
• Knowledgeable in network configuration
• Strong problem solving and analytical thinking skills
• Ability to work in a fast- paced environment
• Resolve client inquiries in a timely manner
• Provide technical support to customers over the phone, email, and chat
• Troubleshoot hardware, software, and network issues
• Install and configure computer systems and network equipment
• Develop and implement maintenance plans for customer systems
• Perform system upgrades, patches, and security updates
• Maintain accurate records of customer service issues and resolutions

Experience 5+ Years

Level Senior

End User Support Resume with 7 Years of Experience

A highly experienced End- User Support professional with 7 years of experience in providing innovative solutions to clients and customers. Possessing an in- depth understanding of the IT industry with a proven track record of successful technical support. An exceptional communicator with the ability to troubleshoot and resolve user issues in a timely manner. A versatile individual with the capacity to work independently and as part of a team.

• System Troubleshooting
• User Support
• Network Maintenance
• Performance Optimization
• Data Analysis
• Documentation
• Responding to customer inquiries and providing technical guidance.
• Troubleshooting and resolving a wide range of computer and software issues.
• Configuring and maintaining corporate networks.
• Installing and upgrading computer hardware and software.
• Performing system diagnostics and performance optimization.
• Analyzing and documenting system data for troubleshooting.
• Providing end user training and support.
• Scheduling routine maintenance and repairs

Experience 7+ Years

End User Support Resume with 10 Years of Experience

I am a highly skilled End User Support Analyst with 10 years of experience in troubleshooting, resolving, and providing support to end- users. I possess excellent customer service and communication skills, with a proven ability to analyze and identify problems quickly, and to resolve them in a timely and efficient manner. I understand the importance of ensuring up- to- date installation, configuration and support of hardware and software for customers.

• Strong knowledge of IT support systems and end- user support
• Excellent problem- solving, analytical, and critical thinking skills
• Excellent written and verbal communication
• Ability to work with minimal supervision
• Knowledge of Windows and Mac operating systems
• Proficient with troubleshooting hardware and software issues
• Provide technical support to end- users via phone, email, and in- person
• Configure and install computer hardware, software, and peripherals
• Troubleshoot hardware and software issues and provide timely resolution
• Resolve user account issues and respond to user inquiries
• Document technical support information and maintain logs of user requests
• Train users on new software and hardware systems and provide ongoing support
• Maintain and update end- user support policies and procedures
• Implement and maintain network security settings to protect user data
• Analyze and identify system performance issues and recommend solutions

Experience 10+ Years

Level Senior Manager

Education Master’s

End User Support Resume with 15 Years of Experience

A seasoned and experienced end user support specialist with 15 years of experience in providing technical support and training to end users. Adept at providing clear, concise and accurate technical advice and support. Experienced in designing and delivering technical training programs to various stakeholders and end- users. Equipped with solid working knowledge of various enterprise systems and applications, software and hardware.

• In- depth knowledge of IT systems and applications
• Experience in troubleshooting software and hardware- related issues
• Proven ability to train end users in the proper use of IT systems
• Excellent customer service skills
• Ability to quickly understand and diagnose technical problems
• Strong organizational and problem- solving skills
• Provide technical support and training to end- users in the use of IT systems
• Provide support for software and hardware- related issues
• Diagnose and troubleshoot technical problems
• Develop technical training programs for end users
• Create technical support documentation
• Respond to customer queries in a timely and professional manner
• Ensure all customer requests are logged and resolved in a timely manner
• Monitor user activity to ensure compliance with company policies and procedures

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a End User Support resume?

A resume for an End User Support position should reflect the technical and customer service skills needed for this type of role. The following are some items to include on an End User Support resume:

• Professional Summary: A brief statement highlighting the candidate’s qualifications and experience in providing end user support.
• Technical Skills: Demonstrated knowledge in setting up and troubleshooting hardware, software and networks.
• Customer Service: Evidence of excellent customer service skills and experience in providing ongoing assistance and support.
• Problem-Solving: Proven ability to diagnose and solve technical problems quickly and efficiently.
• Certifications: Training and certifications related to end user support, such as A+ certification or CompTIA Network+.
• Experience: Previous roles and responsibilities in end user support, including working with users to solve issues or answer questions.
• Education: Any educational qualifications relevant to the role, such as a bachelors or masters degree in computer science or IT.
• Interpersonal Skills: The ability to communicate and interact with users in a friendly and professional manner.

By including these items in an End User Support resume, the candidate should be better prepared for an interview and have a greater chance of success in this type of role.

What is a good summary for a End User Support resume?

A good summary for an End User Support resume should emphasize the candidate’s ability to offer technical assistance to end users. The summary should showcase their experience troubleshooting hardware and software issues and resolving technical issues for end users in a timely manner. The summary should also highlight the candidate’s customer service skills, communication skills, and problem-solving abilities. An effective End User Support summary should also demonstrate the candidate’s experience in providing technical support to remote users. Finally, the summary should include any certifications, credentials, or special training that the candidate has which is pertinent to the role.

What is a good objective for a End User Support resume?

A good objective for an End User Support resume should be clear and concise, highlighting the most relevant experience and skills needed for the role. End User Support is a vital role within any IT organization, as it is responsible for providing technical support to end users.

In order to make sure that your resume stands out, below are some key objectives to include:

• Demonstrate excellent customer service skills and the ability to resolve customer queries in a timely manner.
• Possess strong problem-solving, interpersonal, and organizational skills.
• Provide technical support for IT systems and hardware and software applications.
• Identify and troubleshoot system and user issues, and provide appropriate solutions.
• Ensure the smooth implementation and maintenance of IT systems and services.
• Maintain accurate records and documentation of all customer interactions.
• Remain up-to-date with evolving technology, and identify areas for improvement within the IT environment.

How do you list End User Support skills on a resume?

When applying for a position that involves end-user support, having the right end-user support skills is essential. To make sure your resume stands out, you should list your end-user support skills clearly. Here are some tips for how to list end-user support skills on a resume:

• Identify your core end-user support skills: Think about the end-user support activities you have been responsible for and list the main skills you have honed in those roles. Examples of core end-user support skills might include troubleshooting, technical support, customer service, and training.
• List your software and hardware skills: Many end-user support positions require specific software and hardware skills. Make sure to list any that you have experience with on your resume.
• Showcase communication and problem-solving skills: End-user support roles require strong communication and problem-solving skills in order to address user issues. Make sure to highlight any relevant experience you have with these skills.
• Demonstrate customer service experience: End-user support requires excellent customer service skills. If you have any customer service experience, make sure to list it on your resume.

By highlighting your end-user support skills on your resume, you can make sure that you stand out from the competition and land the job you want.

What skills should I put on my resume for End User Support?

If you are applying for an End User Support position, there are certain essential skills you should be sure to include in your resume to help you stand out from the competition. Below is a list of some of the key skills employers look for in a successful end user support professional.

• Technical Proficiency: End user support professionals should have a good understanding of IT systems, so employers will be looking for applicants with a technical background. Be sure to include any courses, certifications, or relevant work experience in the field of IT on your resume.
• Problem Solving: End user support jobs require you to be able to think on your feet and resolve issues quickly and effectively. Employers will be looking for resumes that demonstrate your problem solving abilities and attention to detail.
• Customer Service: In end user support, customer service is key. Applicants should be able to demonstrate their ability to effectively communicate with customers, provide helpful advice, and keep a positive attitude even in difficult situations.
• Time Management: As an end user support professional, you will often be faced with numerous tasks that need to be completed within a certain time frame. Be sure to include any skills or experiences that demonstrate your ability to manage your workload and prioritize tasks.
• Knowledge of Troubleshooting Tools: Employers will be looking for applicants who are familiar with common troubleshooting tools and techniques. Include any courses, certifications, or relevant work experience that shows you are proficient in using these tools.

By including these skills on your resume, you will be sure to stand out as an ideal end user support candidate and make a great impression on potential employers.

Key takeaways for an End User Support resume

When applying for a role in end user support, the resume you submit needs to be tailored to demonstrate your technical aptitude and customer service capabilities. Writing a resume for this type of role requires the ability to highlight your skills in a way that will demonstrate your value and willingness to go the extra mile. While there is no one-size-fits-all approach, here are a few key takeaways when constructing an end user support resume:

• Focus on Technical Aptitude: Be sure to mention your technical expertise and showcase any certifications or training you have that demonstrate your knowledge in the field. You should also include any software systems or technologies you are experienced with.
• Highlight Relevant Work Experience: If you have any experience with customer service or tech support, be sure to include that on your resume. Describe any troubleshooting you may have done and describe any solutions you implemented.
• Demonstrate Communication Skills: As an end user support professional, it’s important to be able to communicate effectively with customers. Make sure to emphasize your communication skills and explain any tactics you use to ensure a smooth customer experience.
• Emphasize Soft Skills: In addition to technical aptitude, soft skills like problem solving, time management, and multi-tasking are important for an end user support role. Highlight any soft skills that you possess and how they have benefited your work.
• Showcase Any Additional Training: If you’ve taken additional courses or training related to end user support, be sure to include that on your resume. This will demonstrate your dedication to staying up to date in the field.

By following these key takeaways, you can create a resume that will help you stand out and land the end user support job you’re aiming for. Good luck!

Let us help you build your Resume!

Make your resume more organized and attractive with our Resume Builder

End User Support Resume Sample

The resume builder.

Create a Resume in Minutes with Professional Resume Templates

Work Experience

• Looking to add real value to businesses by using your knowledge and expertise to offer fresh insight and help enrich decision making
• Able to plan, organize and execute work taking into account various interests and priorities of various stakeholders
• Pragmatic & with sound judgment, result and solution driven
• Structured and a good communicator, able to convince and ensure real impact on the Finance organization
• Both business and risk minded
• Flexible and stress-resistant regarding deadlines
• Strong desktop support skills, including Windows XP and Windows 7
• Use discretion when dealing with sensitive or confidential data
• Create technical product documentation for hardware/software installations, troubleshooting techniques and problem resolution
• Interface with client leadership to seek and develop new business opportunities within the engagement
• Interface with Sales and Sales Engineers to assist sales leadership to qualify and close new business opportunities
• Provide practice leadership expertise within the engagement and within the overall practice for the development of client solution artifacts in the new business opportunity process
• Seek and develop the expansion of services within the existing TEKsystems customer base
• Responds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. Identifies potential issues that could adversely impact end-user
• Work off-shift / overnight hours if the business needs dictate. Ability to navigate and manage Remedy Queue Incidents and Tasks. Proven ability to lead team in Service Management. Customer Service Response Ability to stand for a prolonged period of time, as well as ability to walk through facilities on regular basis
• The ability to quickly adapt to new situations
• A strong commitment to a team environment
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment
• Various OS: Windows and Mac, as well as Outlook
• Provide desktop end-user support, PC setup/configuration, and resolution of all IT Client Services requests, for local and remote employees
• Act as a resource for all employees in regard to technical questions, and training
• Demonstrated knowledge of the technical specifications of various IT equipment and software packages to include: PC's, printers, scanners, Microsoft Office Solutions, and Microsoft Windows XP/7 and Mac OS

Professional Skills

• Strong organizational and prioritization skills, ability to juggle and track many tasks and complete them in a timely manner
• Superior communication skills (verbal and written) and well-developed customer presentation skills
• Outstanding project management skills; demonstrated ability to motivate colleagues and deliver on-time and on-budget
• Proven troubleshooting and repair skills
• Motivated technician with proven troubleshooting skills
• Customer oriented and focused on execution and strong listening skills
• Oral communications: Proven ability to express ideas verbally, including good presentation skills

How to write End User Support Resume

End User Support role is responsible for customer, organizational, software, advanced, technical, troubleshooting, basic, reporting, communications, leadership. To write great resume for end user support job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For End User Support Resume

The section contact information is important in your end user support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your End User Support Resume

The section work experience is an essential part of your end user support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous end user support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular end user support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative End User Support resume experience can include:

• Strong verbal and written communication skills and the ability to effectively listen; to include technical and non-technical information
• Excellent verbal and written communications skills with ability to tailor communication and style to differing audiences
• Strong customer service and customer support skills
• Self-motivated and directed with the ability to effectively prioritize and execute tasks in a high pressure environment required
• Excellent interpersonal, organizational and oral and written communication skills required
• Strong verbal, written, interpersonal, organizational and customer service skills

Education on an End User Support Resume

Make sure to make education a priority on your end user support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your end user support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in End User Support Resume

When listing skills on your end user support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical end user support skills:

• Listens interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence across all organizational levels
• Interpersonal skills, including creativity and curiosity with ability to effectively communicate and influence across all organizational levels
• Effectively communicate with customers over the phone, in person and via email while providing excellent customer service
• Demonstrated problem-solving skills; Identifies and resolves complex technical, operational and organizational problems
• Proven functional application support and customer service support skills
• Excellent communication skills in person, email, and telephone

List of Typical Experience For an End User Support Resume

Experience for end user support technician resume.

• Excellent written and verbal communication skills with a proven track record of cross functional and departmental communication and relationship management
• Good English writing and communications skills
• Excellent leadership and team player skills
• Excellent written and oral communication skills with the ability to document and teach installation of configuration processes
• Effectively multi-task and work in a dynamic, fast-paced team environment
• Relevant experience, with a proven ability to thrive in a fast-past, results-driven environment
• Demonstrated ability to diagnose and troubleshoot problems in an effective manner
• Prior USPS Retail or USPS Point of Service (POS) experience and knowledge of United States Postal Service business processes

Experience For End User Support Engineer Resume

• Effectively interface with all levels of the organization and external customers
• Experience with Service Now, Microsoft Operating Systems and applications experience
• Strong professional experience in Information Technology
• Assign and prioritise IT incidents and service requests in order to ensure that user problems are dealt with in an appropriate, timely and effective manner
• Experience working on and supporting remote computing components and solutions
• Experience working with infrastructure teams to solve ongoing problems
• Related work experience providing support to end users
• Experience working in a fast paced and dynamic but VERY customer focused IT Helpdesk environment
• Experience as a software developer in oil and gas industry using common languages up to - C, C++, C#, .net, or similar

Experience For End User Support Analyst Resume

• Demonstrated ability interact with Executive Level Customers and management in resolving technical problems on an emergency basis
• Experience with mobile device technology to include: Blackberry, Blackberry Enterprise Server, IPAD and Iphones
• Relevant technical support experience
• A solid knowledge of workstation connectivity solutions'
• Be a resource and guidance for customers with regards to Digital Workplace Solutions Premium Experience Team policies and procedures
• Assists in testing applications, service packs, and patches prior to corporate wide release
• Demonstrated technical competence within area of expertise
• Equivalent support experience in a healthcare environment
• Prioritize daily workload with minimal supervision

Experience For Manager, End User Support Resume

• Configuration and Support experience with
• Experience in equivalent positions required
• Proven ability to learn from, and teach, peers and to research solutions independently
• Experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support
• Previous experience helpful, but not required
• Experience in operational roles
• Experience troubleshooting a Windows 7 based desktop/laptop environment
• 1 – 3 years’ experience troubleshooting OS X

Experience For Senior End User Support Engineer Resume

• Demonstrated ability to provide end user support and troubleshoot complex technical issues
• Self-motivated, detail-oriented, and an ability to handle multiple priorities
• Experience in a Software-as-a-Service (SaaS), product-centric or payments business nice-to-have
• Assoc: 1-3 years’ work experience, preferably in a related industry or project environment
• Experience with MS Office especially Outlook Client
• Take responsibility for assigned tasks and prioritize workload
• IT experience in an end user or similar support role with the ability to work with minimal supervision in a fast paced complex support environment
• ISM and Siebel experience (1 year)

Experience For IT End User Support Technician Resume

• Past experience in similar role in oil and gas industry
• ITIL foundations methodology experience desired
• Some experience with client (PC) technologies and support services
• Experience in mission critical IT operations support environments
• Strong team player – collaborates well with others to solve problems and actively incorporates
• Zeacom experience (1 year)
• ISM Maximo, Service Now! and Siebel experience (1 year)
• Experience with Windows, Linux (1 year mininum)

Experience For End User Support Tech Resume

• Experience with mobile device tools such as Airwatch or MDM
• Intermediate level Unix experience
• Proven leadership and ability to adapt responsibilities based upon strategic business needs
• At least one year experience in IT Support or Customer Support environment
• Identifying, diagnosing, and resolving the level one issues in computer hardware and software in a systems such as laptops and PCs
• Provisioning and managing images & deployments using Jamf Pro and Manage Engine

Experience For IT Lead, Infrastructure & End User Support Resume

• Experiencing using MDT for imaging workstations
• Working knowledge of broad based server technology within a Microsoft environment; including but not limited to: Active Directory, Exchange, DNS and DHCP
• Bending and lifting, seldom over 50 pounds
• Imaging process -building off a USB stick - automation in place through SCCM
• Managing team performance against SLA’s, OLA’s, KPI’s and ITIL V3 based support processes
• Working closely with end user support delivery team and EUX team, develop sustainable end user support process
• Working w/ their business partners to understand the technologies and operations
• Conducting inventory as necessary
• Understanding of desktop and laptop computer hardware and peripherals

Experience For Associate End User Support Engineer Resume

• Supporting Corporate Finance, Human Resource & Supply Chain Systems
• Understanding of SOX/ HSPII constraints
• Imaging / deployment of laptops / desktops
• Understanding of Sarbanes Oxley(SOX)/ Highly Sensitive Personally Identifiable Information (HSPII) constraint
• Providing first level phone support for technology products
• Serving as Subject Matter Experts (SMEs) for our main technology platform
• Connecting our clients to the best solution or answer
• Educating clients to be self-sufficient
• Sharing best practices with team members

Experience For End User Support Tech, Research Mission Resume

• Working with team lead to improve team operational efficiency
• Serving as an internal advocate
• Being the voice of the client to Service, Technology, Product, etc
• Identifying risk for our clients and the firm
• Contributing to department level goals, projects, and initiatives

List of Typical Skills For an End User Support Resume

Skills for end user support technician resume.

• Superior customer service skills as demonstrated and articulated in an interview
• Superior organization skills as demonstrated and articulated in an interview
• Excellent customer service and interpersonal skills; professional demeanor
• Strong analytical skills and ability to solve technical problems across different platforms
• Effectively engage in high level, self-directed time management and prioritization of workload
• Technical Writer skills, in support of reveiwing / updating / creating documentation to support the customer

Skills For End User Support Engineer Resume

• Solid operational knowledge and experience with mobile computing technology, including Blackberry, iPhone and mobile hotspot products
• Total experience with increasing responsibility – 3 years experience leading a frontline team within an IT capacity
• Demonstrated ability to capture and document all relevant details pertaining to a support issues for the purpose of building effective KB articles
• Previous experience supporting multiple Mobile device platforms, iOS/Windows 8, Android, Blackberry - experience with BES and MDM administration desirable
• Prior experience working with a Helpdesk
• Ability and interest in learning technology related skills
• Total experience with increasing responsibility – 3 years experience with Incident Management and Problem Management processes

Skills For End User Support Analyst Resume

• Effectively manage IT training, devices and user services vendors for quality assurance
• Analytical and problem-solving skills and the ability to derive solutions to typical or unique problems
• High communication skills with users, third party
• Effectively interface and influence at all levels of the organization and external customers
• Effectively manages risk, makes decisions with confidence when problems or solutions are not 100% defined

Skills For Manager, End User Support Resume

• Problem Resolution skills; ability to logically troubleshoot, eliminate causes until root case is found; create a solution that addresses the root case
• Experience working in an IT support role or working in the MIS environment (or an equivalent combination of work experience and education)
• Work independently to develop new skills as needed to support new products and applications
• Work effectively without much direction or manager oversight
• Effectively recognize and resolve technical issues and adapt quickly to a new and changing technical environment
• Desktop Windows 7/Windows 10/Office and other software advanced Skills
• Customer Oriented Skills / Communication

Skills For Senior End User Support Engineer Resume

• Experiencing Supporting IOS and Android device using Air watch and GOOD
• Experience working on and supporting remote computing components and solutions including but not limited to: RSA Servers and appliances, Cisco VPN and Citrix
• ) experience installing/uninstalling hardware including: computer, mouse, keyboard, power cord, and printers
• Provide customers with local and telephone support by resolving issues, prioritizing issues and escalating as needed
• Experience using an issue ticketing system
• Proven ability to develop custom or standard programmatic solutions using the available tools & utilities, coding conventions and quality control procedures

Skills For IT End User Support Technician Resume

• Demonstrates working knowledge of end user hardware, operating systems, and telephony
• Good understanding of Windows Client & Server OS, Deployment techniques using SMS, SCCM, Altiris, or other similar technology
• Extensive experience with Windows operating systems including: XP, 7, and Server 2003 and 2008
• Relevant experience working with BMC Remedy support desk ticketing and asset management application
• ) All candidates need to have good communication, be presentable, and be able to follow directions on setting up and installing equipment
• Experience logging corrective actions and/or escalating more complex problems

Skills For End User Support Tech Resume

• Coordinate with sourcing and finance team to maximize cost effectiveness of services and training related costs
• The role would also involve providing quick and effective turnaround for tickets logged, after completing due investigation
• Experience working in a global, matrix organization
• Experience supporting Windows Desktop and client-server applications
• Experience working with DBMS systems and SQL
• Experience with application troubleshooting in a Microsoft environment
• Experience in sustainment engineering,
• Highly skilled in hardware, software and/or operating systems environment
• Experience managing staff in remote locations

Skills For IT Lead, Infrastructure & End User Support Resume

• Demonstrate high level of professionalism in dealing with end-users
• A passion for customer satisfaction and a deep understanding, born of experience, that an end user’s perception is reality
• Solid understanding of Windows and user account management via Active Directory and Group Policy
• Experience with Linux operating systems and virtual platforms such as VMware is an advantage
• Experience of working in a similar IT Support role
• Strong understanding of desktops, pc and laptop
• Self-starter with a proven track record of supporting complex customer solutions at the
• On site experience in Desktop/Server Support, Audio Video Conferencing, User Support

Skills For Associate End User Support Engineer Resume

• Experience interacting with customers over telephone, in-person, or electronically to determine appropriate actions to restore normal desktop operations
• Previous experience working in an IT Support role
• Run and manage Digital Workplace Products delivering world class IT user experience and adaption
• Need to have a solid, practical knowledge of system and applications logs, as well as performance monitoring tools
• Develop solid understanding of IT operations, applications, systems and business related processes and procedures
• Act as IT concierge service to provide end users skilled troubleshooting for all their open IT issues
• Skilled in the support of Microsoft Office Suite and Operating Systems
• Self-motivate and manage competing priorities
• Provide consistent, excellent customer service support to management levels and users

Skills For End User Support Tech, Research Mission Resume

• Experience as 2nd level phone support of Windows and PC’s
• Experience in a telephone customer service role
• Experience with Microsoft Intune or Enterprise Mobility Management
• Experience with Office 365 Cloud migration
• Experience with front-end technologies such as Javascript, HTML5, CSS, AngularJS
• Experience with JavaScript language, CSS & HTML (HTML5)
• Experience with JavaScript frameworks (JQuery, Angular, etc.)
• DB experience with either MSSQL or Oracle

List of Typical Responsibilities For an End User Support Resume

Responsibilities for end user support technician resume.

• Work and communicate effectively with internal customers
• 2 – 3 years’ working experience in system support engineering
• Experience with client application installation, packaging and deployment
• Assists less experienced team members
• Need to have a solid, practical knowledge of computer hardware
• Hands on experience with Active Directory, Exchange, and Group Policy
• Hands on experience with Windows 7, Windows 10
• Experience in a similar role

Responsibilities For End User Support Engineer Resume

• Oilfield Exploration Well Construction experience
• Make technology decisions on behalf of Senior Global Leaders, to create a seamless and productive daily experience
• A solid understanding of desktop and laptop computer hardware and peripherals
• Experience with client (PC) technologies and support services
• Acknowledge and address all customer queries, requirements and needs with patience and skill
• Understanding of LAN technologies and the TCP/IP protocol

Responsibilities For End User Support Analyst Resume

• Responsible for architecting and owning the desktop/laptop/Mac imaging process to include testing, development, and gold imaging creation/configuration
• Assist team with revising/developing the existing Qlik solution according to best practices with a focus on demonstrating the business value
• Track tool issues and suggestions including updating the tracking document and communicate suggestions to team
• Basic knowledge of programming languages and techniques including batch, VB, and power shell scripting required
• Provides assistance and training for employees in utilizing end user devices and software to conduct College business

Responsibilities For Manager, End User Support Resume

• In depth understanding of Windows operating system deployment (OSD) and management (Windows 7, 8, 10)
• Assist in setting up and maintaining security for the Qlik dashboard
• Familiarity with workgroup and domain environments, and general networking troubleshooting
• In IT, at least 5 years supporting end users and end user computing
• Develop and deploy Digital Workplace Products improving Korea based user’s digital IQ
• Organize business reviews encompassing projects, operations and strategic initiatives
• Deliver data and reporting of KPI’s and trends in ad-hoc, weekly, monthly reports and as needed
• Familiarity with emerging technologies, such as mobile devices

Responsibilities For Senior End User Support Engineer Resume

• Expertise in more complex troubleshooting issues with Microsoft Office, Windows, desktop, laptops, mobile devices
• Resolve tier 2 tickets in apps, operating systems, hardware, software, mobile phones and phones
• Assist in the building of application packages to be deployed to Windows systems
• Escalation point for difficult or high impacting IT incidents for particular hardware, software or platform
• Installs and maintains complex hardware / software systems and supporting large user groups
• Need to be proficient in core Microsoft products, including, but not limited to Win XP/Win7/Win8/Win10, MS Office 2010/2013/2016, and Internet Explorer

Responsibilities For IT End User Support Technician Resume

• Need to be a self-starter, eager to get involved in the troubleshooting process
• Broad knowledge of telecommunications, network, and desktop operating system and software
• Hardware troubleshooting - able to provide remote and face-to-face break/fix repair for Dell laptops. 1,000+ users (90% is laptops)
• Works to understand, research, define, and architect technology solutions to meeting client needs
• Builds necessary software patching deployment packages to maintain current software systems
• Performs troubleshooting for moderate to high complex hardware, software and system problems
• Proficiency working with Executive level staff
• Exchange 2013, Proofpoint Spam filters, and Global Relay archiving

Responsibilities For End User Support Tech Resume

• Knowledge of Ping One Single Sign On
• Microsoft Operating Systems to Windows 10 - 5 Years, Intermediate
• Android and iOS Operating Systems - 3 Years, Intermediate
• The ability to work independently, identifying resources and make independent decisions
• Flexible hours for availability (including evenings and weekends)
• Moderate amount of walking required
• Functional knowledge of multifunctional printers and the ability to manage and maintain a standardized printing environment required

Responsibilities For IT Lead, Infrastructure & End User Support Resume

• Flexibility to work 8 hour shift between the hours of 7am to 9pm including some weekends
• Develop and maintain problem tracking and resolution databases
• Maintain and contribute to a knowledge base
• Set user’s IT service quality standards and communicate with end user support team for continuous improvements
• Be the internal advocate for IT productivity tools, technology and services to engage users and increase use

Responsibilities For Associate End User Support Engineer Resume

• Continually review the service provided to end-users and customers to ensure they meet agreed service levels and all customers’ requirements as well as identify improvements to the service provided through liaising with stakeholders, conducting customer satisfaction surveys and electronic monitoring
• Escalate to 3rd party vendors when necessry
• Installs, configures, troubleshoots, and resolves problems on a wide variety of desktop hardware and software via telephone/remote control access and occasional on-site support
• Customer Service skills; ability to interact with end-users pleasantly and productively
• Respond to end-user request for IT assistance
• Participate in on-call rotation for 24x7 support for Critical and High Issues
• Provide support for Virtual Desktop environment
• EUC: familiarity with desktop support; includes end-user interface level of knowledge with operating systems, desktop application software interaction with printers

Responsibilities For End User Support Tech, Research Mission Resume

• EUC: basic Microsoft Office knowledge
• EUC: face-to-face end-user interaction
• Responsibilities include supporting and learning the VZW store technology: understand technology in stores, such as BPK, POS tablets, MVE, Routers, switches, backup solutions, cisco phones,
• Responsibilities include supporting and learning the call center technologies – Thin Clients, UCCE, supervisor tablets, cisco phones, symon, and the overall operations/applications within the channel
• Responsible forthe supporting the technologies used by office workers such as Training, Marketing, Finance, HR and others – this includes and not limited to all the advertised software and approved hardware. Such as snag-it, MS Office, Meeting Place, Tablets, Afaria, Dameware, EMP, Trend, Citrix, etc…
• Responsible for quick/thorough resolution to trouble-tickets to address hardware/software/network connectivity problems as well as Customer Service Requests (CSRs) related to new equipment installations and software requests within the SLA timeframe
• Imagining desktops and laptops
• Deploying devices such as laptops, desktops, monitors, scanners and printers
• Travel to regional market locations is required as well as on-call rotation both during traditional and non-traditional hours

Related to End User Support Resume Samples

Development support resume sample, operational support resume sample, user support resume sample, center support resume sample, tech, tech support resume sample, expert support resume sample, resume builder.

Resume Worded   |  Resume Skills

Skill profile, end user support specialist, improve your resume's success rate by using these end user support specialist skills and keywords ..

• Hard Skills and Keywords for your End User Support Specialist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• End User Support Specialist More Resume Templates

Browse Skills from Similar Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

Get a Free Resume Review

Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., end user support specialist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent End User Support Specialist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Active Directory
• Technical Support
• Troubleshooting
• Computer Hardware
• Microsoft Endpoint Configuration Manager
•  Find out what your resume's missing
• Windows Server
• System Administration
• Microsoft Exchange
• Remote Desktop
• Software Installation
• Computer Assistance
• Printer Support
• Information Technology
• Network Administration
• Operating Systems

Resume Skills: Software & Tools

• Microsoft Office Suite
• Adobe Creative Suite
• Norton Ghost
• Exchange Server
• Google Workspace
•  Match your resume to these skills

Resume Skills: Operating Systems

Resume skills: hardware.

• Mobile Devices

Resume Skills: Networking

• Wireless Networking

Resume Skills: Programming Languages

Resume skills: networking tools.

• Cisco Packet Tracer

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These End User Support Specialist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample End User Support Specialist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to an End User Support Specialist resume?

Go through the End User Support Specialist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Networking, Microsoft Endpoint Configuration Manager and Active Directory are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Windows 10, Technical Support and Troubleshooting - into your resume if they're relevant.

Incorporate skills - like Windows Server, Printer Support and Network Administration - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of an End User Support Specialist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

A good End User Support Specialist has strong attention to detail, so try to include examples of where you handled complex projects or processes.

Try to add the exact job title, End User Support Specialist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for End User Support Specialist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on End User Support Specialist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual end user support specialist recruiter sees it. for free., end user support specialist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Logistics Support Specialist

An effective Description of the templates...

Download this resume template

Logistics support specialists ensure that a company's products arrive at their destinations in a timely and efficient manner by working with customers and vendors. In addition, they provide support to customers by planning and implementing the pick-up and delivery of the company's products or services. However, the skills/techniques section explains more details and gives the recruiter more perspective. Additionally, this job seeker highlights, "open to remote work" on their resume — this is something that's becoming more common more recently due to work from home becoming more normal.

Tips on why this template works

   include tools that are used in logistics and supply management.

Showing that you can use tools relevant to logistics management shows that you will be able to deliver efficiently. For example, tools like Microsoft Project are essential for logistics management.

   Demonstrate your financial management skills

Finance plays a vital role in every organization. One of the core factors of logistics management is procurement, and financial management has a significant role in procurement. Having financial management skills will demonstrate how you can help strategize, plan, organize and utilize the organization’s resources.

Resume Example Desktop Support Representative

This professional is also a customer service representative. They are mainly responsible for customer and client queries, complaints and inquiries. They are usually the first contact point with customers whenever an issue crops up and for introductory information. In some cases, they can perform proactive maintenance and other technical assistance. This desktop support representative resume example highlights the applicant’s core duties and responsibilities throughout their career. Being a highly technical field, the resume has a separate skills section that showcases the applicant’s skill set. All of these are built on a solid Computer Information Technology educational background.

   Summarize your key strengths/achievements in desktop support using a resume summary

Hiring managers do not have enough time to go through entire resumes. So they mostly skim through in under 8 seconds as they look for the ideal candidate. Therefore, condense your key achievements and strengths in the resume summary where they can’t be missed. Keep it short and precise, 3-4 sentences. Notice how this applicant captures their expertise in Windows OS in the resume summary.

   Use numbers to show your impact as a desktop support representative

Numbers Don’t Lie – show the hiring manager that you’re results-oriented by quantifying your accomplishments. Use numbers and percentages when highlighting what you’ve done and achieved. For example, simply saying “Enhanced customer satisfaction and reduced costs” isn’t as impactful as “Enhanced customer satisfaction by 48% and reduced costs by an average of 37% by….”

Resume Example Desktop Support Analyst

Support analysts analyze, repair and maintain computer software and hardware systems. They can also communicate directly with clients while responding to tickets, troubleshooting or resolving problems. In larger organizations, they may be tasked with developing and enforcing IT policies that promote the organization’s overall objectives. This desktop support analyst resume template solely focuses on the applicant’s relevant job experience. This is useful if an applicant targets a specific role and wants to match their skill set to those in the job description. Moreover, a solid academic background in Information Technology demonstrates the applicant’s foundational knowledge and ties to their career.

   Tailor your resume to the desktop support analyst job

So you might have worked in several different desktop support roles, and it may be impractical to list everything you’ve done in your career. The standard practice is to structure your resume to focus more on the new role you’re applying for. You could feature other responsibilities that match those of the job you’re applying for. This resume effectively captures this concept.

   Focus on desktop support analyst keywords and experience only

Using technical language effectively demonstrates your expertise in the job position you’re applying for. So terms and phrases like “laptop rollout deployment,” “load sets for Windows,” “software version tracking,” “troubleshooting,” and so on makes your resume sound professional and prove you’re familiar with such concepts.

Resume Example Desktop Support Specialist

A desktop support specialist is an upper-tier role. The holder of this office essentially performs the functions of a desktop support analyst but on a broader scope. In addition to technical support, a desktop support specialist also offers administrative support. These professionals typically have extensive knowledge of an organization’s IT infrastructure and, therefore, oversee its maintenance. As this desktop support specialist resume template indicates, applicants for such top-tier desktop support roles must demonstrate a wealth of experience and an expansive skill set. So, the resume focuses more on these two components. The resume shows the applicant’s broader knowledge (Master’s degree in Psychology), which can be handy when working with other people and teams on projects.

   Demonstrate your coordination and organization skills

At this level, hiring managers are more interested in applicants with people, coordination and organizational skills. These are important for cooperative teamwork, mentoring, supervision, and project management. This resume showcases the applicant’s ability to train other employees, cooperate/work with different teams, and lead projects.

   Go all out with your desktop support specialist skills

Notice how this resume template highlights many of the applicant’s technical skills. Desktop support roles are typically skill-intensive, so if you have the skills, flaunt them. For such senior positions, more skills show you have the baseline abilities to fill the position. It also shows you’re an ambitious person.

Resume Example Desktop Support Engineer

This professional carries out various duties, including fixing software and hardware issues, security and server problems, and customer queries and inquiries. Apart from a strong educational background, proven work experience and advanced knowledge of computers, chipsets, hardware and software systems, and peripherals are major requirements for applicants. This desktop support engineer resume example shows an applicant with extensive industry experience and an equally impressive skill set. The resume zeroes in on the recent roles and responsibilities the applicant performed in the capacity of a support engineer in other workstations. A strong educational background in Network Engineering coupled with a CompTIA A+ certification strengthens this resume significantly.

   Show impact or ability to impact the bottom line

One of the top-selling points for applicants seeking high-profile roles like these is the ability to impact the company’s bottom line, i.e., costs and revenues. So, demonstrate how your contributions directly or indirectly led to increased revenue, reduced costs, or improved work efficiency. For example, this applicant indicates they “designed a training course that increased efficiency by 25%.” This shows they possess the expertise to identify and eradicate deadweights to boost efficiency.

   Show why you’re the ideal desktop support engineer candidate

For top-tier roles like this one, it’s vital to prove that you can handle the demands of the position. This means showing the hiring manager you have the proper academic credentials, experience, and certifications. Notice the emphasis on ‘proper.’ For example, highly valued degrees are Information Technology, Computer Networking and Computer Science. Similarly, top in-demand certifications include Citrix Certified Administrator, Microsoft Certified Systems Engineer (MCSE), etc.

Resume Example Software Support Technician

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

   Display your academic success in computer and information technology.

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

What skills should you put on an End User Support Specialist resume?

Some popular End User Support Specialist hard skills are Active Directory, Technical Support, Troubleshooting, Windows 7, Windows 10, Computer Hardware, Microsoft Endpoint Configuration Manager and Networking. Depending on the job you apply to, skills like System Administration, Printer Support, Network Administration, Computer Assistance and Windows Server can also be good to include on your resume.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

Scan your skills and keywords.

Creating an account is free and takes five seconds. you'll get instant access to all skills and keywords, plus be able to score your resume against them - no strings attached., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

   get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

• ResumeBuild
• End User Support

5 Amazing end user support Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, end user support: resume samples & writing guide, employment history.

• Develop and implement IT policies and procedures
• Diagnose and resolve technical problems
• Proactively identify and address potential issues
• Maintain up-to-date knowledge of hardware and software
• Ensure compliance with applicable laws and regulations
• Configure and install hardware and software
• Monitor system performance and provide system maintenance

Do you already have a resume? Use our PDF converter and edit your resume.

Ulrich Quinn

Professional summary.

• Troubleshoot technical issues and provide technical assistance to end users
• Provide technical support via phone, email, and in-person
• Respond to customer inquiries and resolve customer complaints
• Assist with network and system administration tasks
• Develop and maintain user accounts and permissions

Umberto Richards

• Document technical issues and solutions
• Create and maintain user documentation

Nathan Ellis

Not in love with this template? Browse our full library of resume templates

Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

end user support Job Skills

For an end user support position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• System Administration
• Troubleshooting
• Software Installation
• Operating Systems
• Technical Support
• Hardware Installation
• System Troubleshooting
• Computer Maintenance
• User Support
• Computer Repair
• Help Desk Support
• Network Administration
• System Configuration
• Data Analysis
• Backup and Recovery
• Cyber Security.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your end user support Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Xaviera Jackson

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your end user support Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Diagnose and reslove technical problems,
• Configure and instal hardware and software,
• Train end-users on new software an hardware.
• Provide technicall suport via phone, email, and in-person
• Configure and install hardware an software
• Train end users on new softwere and hardwere
• Train end users on new software an hardware
• Proactivly identify and adress potential issues
• Document technical issues an solutions

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

end user support Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an end user support position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Dear Hiring Committee

I am writing to express my interest in the Chief End User Support role at Microsoft. As an End User Support with 10 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

Throughout my life, I have been passionate about Artificial Intelligence and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Information Technology (IT), has given me the opportunity to develop my skills in Time Management and Process Improvement, which I am excited to apply to the role at Microsoft. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

Thank you for considering my application for the Chief End User Support position. With my skills and the amazing team at this organization, I am assured that I can contribute to your organization's success and make a meaningful impact. Looking forward to a future where we can work together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

Professional

Looking to explore other career options within the Information Technology (IT) field?

Check out our other resume of resume examples.

• Oracle Resume
• Mysql Resume
• Mongodb Resume
• Data Science Intern Resume
• Business Intelligence Resume
• Webmaster Resume
• Technician Resume
• Systems Engineer Resume
• Tech Lead Resume
• Technical Support Analyst Resume
• Test Engineer Resume
• System Administrator Resume
• Network Administrator Resume
• Network Engineer Resume
• Network Security Engineer Resume
• Salesforce Administrator Resume
• Sap Project Manager Resume
• Senior System Engineer Resume
• Software Engineer Resume
• Solutions Architect Resume
• System Analyst Resume
• Systems Analyst Resume
• Freelancer Resume
• It Support Analyst Resume
• It Support Resume
• It Project Manager Resume
• It Intern Resume
• It Director Resume

FIND EVERYTHING YOU NEED HERE.

IF YOU HAVE QUESTIONS, WE HAVE ANSWERS.

4 Ways a Career Test Can Jump-Start Your Future (and Help Your Resume)

If you’re looking for a fresh path or a new passion, a career test could help you find it. You can take these tests online, in the comfort of your...

Avoid These 3 Resume Mistakes at All Costs

Your resume is your first impression for a prospective employer. The way you present yourself in that little document can make or break you – it can clinch you an...

Resume Design Tips and Tricks

Creating a resume that stands out from the rest doesn’t have to be rocket science. With just a few tips and tricks, you can make your professional resume a shining...

Build your Resume in 15 minutes

End User Support Resume Sample

End-user support works for software development firms in a customer service role. Duties include helping customers with issues, answering the phone, responding to emails, and providing in-person support, install software packages, reporting bugs, record keeping, and updating user access.

For many people, writing a resume can be daunting. If you are working on your own, it is easy to become overwhelmed with the amount of information you need to include and how best to present yourself.

The sample resumes below provide great examples of how to write an effective resume.

The Best End User Support Resume Samples

These are some examples of accomplishments we have handpicked from real End User Support resumes for your reference.

End User Support Resume Sample 1

• Supplied technical expertise and eliminated cumbersome software bugs and problems.
• Installed and configured operating systems, anti-virus programs, and other business related software.
• Maintained multiple databases to ensure their stability, security, and integrity.
• Determined hardware needs of organization by computer analysis. Performed system updates, installs, and upgrades.
• Designed custom procedures to handle user requests over the phone and on-site computer interaction with prospective customers.

End User Support Resume Sample 2

• Designed, implemented, and managed infrastructure within the enterprise application environment to support company needs.
• Adhered to established security standards; enhanced system availability and performance.
• Administered and maintained a highly available and scalable platform during period of growth and expansion, providing scalability for expanding applications.
• Resolved complex problems within the medium-sized company’s network; provided technical support through scripting and troubleshooting, as well as architecture analysis and design.
• Utilized technical prowess, strong interpersonal skills, and leadership abilities to manage and lead a team of support staff.

End User Support Resume Sample 3

• Proven logical, analytical, and technical knowledge and professional competency by nurturing and managing a team of technical support specialists; promoted through training, coaching, and mentoring.
• Invested in learning new technologies and exchanging ideas with peers.
• Instilled standards of professionalism that set employees apart from our competitors.
• Organized and managed weekly reviews to ensure customer satisfaction.
• Presented weekly reviews to senior management to foster growth in our business area.

End User Support Resume Sample 4

• Resolved customer issues via phone and email, by providing solutions to the end user that are effective, efficient, and accurate.
• Developed written procedures for resolving incidents that are based on the business requirements, technical requirements, end user requirements, and imposed limitations.
• Recognized by peers for knowledge of Microsoft Windows Server 2008 R2 Hyper-V virtualization technology.
• Trained customers to use online self-help resources for self-resolution of non-emergency issues.
• Developed crisis resolution procedures for handling unexpected technology problems which caused the outage of critical applications, resulting in monetary savings.

End User Support Resume Sample 5

• Served as a remote helpdesk consultant for over 5000 customers, including major corporations, governmental agencies, and educational institutions.
• Participated in support system development with IBM, NCR Corporation, and Motorola; created training programs and procedures reflecting organizations’ needs.
• Consulted for large Fortune 500 companies including Ford Motor Co., Xerox Corporation, Motorola, and Hoechst Pharmaceuticals.
• Trained employees in technical expertise and departmental operations; emphasized knowledge of client concerns characterized by the utilization of technology.
• Recognized for outstanding performance; contributed to technology awareness by serving on several project teams.

End User Support Resume Sample 6

• Collaborated with product manager to resolve customer concerns.
• Handled over ninety-eight percent of incoming calls and/or E-mail communications on first contact.
• Researched and resolved software, hardware, or network malfunction problems.
• Identified two problems causing mail server failure; developed alternative solutions; communicated problem analysis, alternatives, and recommended solution to system administrator.
• Achieved department goal of meeting priority one call targets with only 0.5 turnaround time for all priority level one calls; met or exceeded response time for all priority level two calls; surpassed performance goals by resolving forty-five percent of priority level three calls within seventy minutes.

End User Support Resume Sample 7

• Developed a proven approach to performing complex, technical tasks within complex machines. (e.g., Microsoft Office, Adobe Photoshop, and Lotus Quickbase)
• Performed accurately while multitasking under pressure. (e.g., 24/7 support for distributed IT systems)
• Managed multiple projects while maintaining current projects in-house; planned and completed projects within budget (and time).
• Analyzed internal systems for improvement; identified ways to improve technical support team performance through technology design, training, and other methods.
• Developed a highly effective, highly productive user support team (technicians and supervisors).

End User Support Resume Sample 8

• Supervised day-to-day computer operations while maintaining a learning environment for staff and clients.
• Provided a hands-on approach to problem solving with a strong emphasis on customer service, effective communication, and precision in all areas of technical support.
• Developed and implemented new features for Microsoft Exchange Server, Microsoft Office Outlook, and SAP Web Services just prior to acquisition by SAP AG.
• Improved productivity by implementing time saving features such as shared folders, Internet mailboxes, and recurring meetings just before acquisition by SAP AG.
• Achieved 81% increase in productivity per hour compared with previous comparable period of time.

End User Support Resume Sample 9

• Achieved the career goal by completing career goal number one while handling a high volume of support requests from end users.
• Researched, developed, and implemented a new Auto-Invite System.
• Collaborated with technical sales representatives to identify and alleviate end user problems associated with product line launches at IBM.
• Achieved the highest sales record within the organization for both revenue and profit in a single quarter while maintaining a consistent customer service rating.
• Attained award for exceeding customer satisfaction expectations during a period of time when customers were experiencing service problems due to lack of personnel at its sites.

End User Support Resume Sample 10

• Reviewed, prepared, and implemented hardware/software solutions to technical challenges.
• Experienced a flexible approach to technology, improving customer relations through a no-drama approach.
• Demonstrated excellence in Microsoft Word, Excel, and PowerPoint for Macs and Windows systems.
• Supported Mac network system by adding hardware and software components as necessary.
• Completed project on time and within budget with high praise from Office Manager.

End User Support Resume Sample 11

• Mastered the tasks of a Level II support specialist during two years of 24/7 support to the company’s multimedia development and publishing teams.
• Deepened my expertise with multimedia technology through continual training and certification programs, including AVID Media Composer and Photoshop CS3.
• Developed an online knowledgebase of knowledge transferable to new employees and used as a collaborative reference resource.
• Learned to use advanced techniques such as publishing and tracking of training material.
• Learned how to create new multimedia applications and integrate them into the company’s publishing system.

End User Support Resume Sample 12

• Troubleshot systems, maintained quality of integrity within customer database, and developed anti-virus protection for company Wide Area Network (WAN).
• Coordinated technology transfer between multiple office locations after the opening of “new” headquarters.
• Supported cross-departmental projects by providing accurate product information, education on software interface, and installation of new software.
• Facilitated workshops with remote users to provide instruction on hardware installation, upgrades, and troubleshooting; trained remote users to use company Intranet.
• Adhered to company policy and procedures when providing network access to outside users who accessed company Intranet.

End User Support Resume Sample 13

• Responsible for achieving a 97% uptime rate in a network environment which supported a 24×7 call center.
• Proven record in motivating and supporting staff to achieve challenging performance standards in a performance matrix program.
• Devised training procedures for new staff to increase value of their contribution with staff retention in mind.
• Verbal Communication Skills Award, Best Performance/Stress Management Award, International Quality Award, and Excellence In Training Award from management.
• Was recognized as being the “top agent” in the entire call center by a customer satisfaction survey conducted by management.

Education requirements include a bachelor’s degree in computer science, IT, or related fields, additional certifications are preferable. Skills to succeed as end-user support include good telephone etiquette, outstanding customer service, hardware troubleshooting experience, working knowledge of network protocols, working knowledge of operating systems, excellent verbal communication skills, excellent written communication skills, ability to prioritize, attention to detail, and strong problem-solving skills.

Resumes are a crucial aspect of any job search. In order to make a good first impression, it is important that your resume be formatted and written professionally. To create the perfect resume, think about what skills and qualities you want your future employer to see.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

Related Careers:

• Mobile Tester Resume Sample
• Department Manager Resume Sample
• Parent Educator Resume Sample
• Guitarist Resume Sample
• Utilization Review Nurse Resume Sample
• Surgical Technologist Resume Sample
• Site Manager Resume Sample
• Deployment Technician Resume Sample
• Email Marketing Manager Resume Sample
• Safety Consultant Resume Sample

Leave a Comment Cancel reply

You must be logged in to post a comment.

• Resume Samples
• Resume Examples
• Resume Templates
• Cover Letters
• Writing Objectives
• Interview Tips
• Career Options

End User Support Resume

End user support resume example.

End User Support Job description

Contact Us : Privacy Policy

End User Support Technician Resume Samples

An End User Support Technician works in the computer development sector and undertakes the crucial task of assisting customers whenever there is a problem. Essential duties and responsibilities are listed on the End User Support Technician Resume as – diagnosing computer problems, providing instruction to customers on how to solve problems, assisting the customers, escalating issues to higher authorities, solving network-related problems, reporting and fixing bugs, supporting users in person, over the phone or using remote desktop tools; documenting problems, and solving ticketed issues, installing, and solving in an active directory environment; and supporting clients working remotely through a VPN software client over cable and DSL connections.

Those in this capacity should embrace the following skills – computer competencies, conflict resolution, telephone etiquette, and customer service skills. Other needed skills include – knowledge of identifying and troubleshooting PC hardware and software issues; skilled in supporting MS Outlook with MS Exchange. The entry-level requirement includes a degree in a relevant field.

• Resume Samples
• End User Support Technician

End User Support Technician Resume

Summary : Over ten years of study and experience in End User Support Technician and fifteen years in the Customer Service field. Excellent communication and problem-solving skills and a fast learner with the strong ability to multi task jobs in a time efficient mannerism. Searching for an opportunity to join a company known for quality, where both parties can be benefited by mutual development and advancement.

Skills : Email, Microsoft Word, Excel,, Typing, Computers, Material Handling, Shipping And Receiving , Pharmacy Technician.

Description :

• Provided technical support to end users in a mail processing and call center environment.
• Helped with imaging and deployment of Windows 7 computers to replace Windows XP.
• Created/disabled Active Directory Accounts for employees.
• Configured/troubleshot Microsoft Outlook accounts.
• Made and updated Information Technology work instructions for numerous tasks preformed.
• Worked with Citrix client connections.
• Identified and resolved application and network conflict issues arising at client's office.

Objective : End-User Support Technician with 4+ years of experience in providing support to install and provide basic support for approved PC software; performing upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs.

Skills : Java, Python, Powershell, VMWARE, Microsoft Office, Postgresql, Cisco, Windows XP, Windows 7, Windows Server 2008 R2, Active Directory.

• Coordinated with a team of techs to support Greenville Hospital System's variety of health systems and workstations including desktops, WOW carts, laptops, Wall Mounts, Surgical Workstations and printers.
• Provided initial diagnostic data for hospital's medical, cataloging, patient data, and medical software which would then be provided/escalated to the appropriate analyst for the issue at hand.
• Managed logistics of equipment for surrounding GHS sites, Greenville, Greer, Patewood, Laurens, Oconee, encompassing inventory management, delivery, installation and removal.
• Tracked incidents and tasks utilizing the ticket management system ServiceNow to ensure meeting of contractual Service Level Agreement requirements.
• Built up a rapport with the various End Users including but not limited to Doctors, Nurses, Directors, as well as various sub-departments in the GHS IT department.
• This allowed for a more streamlined approach to handling issues and ensuring the customer GHS was adequately satisfied with the front-line presence I and the other techs presented.
• Trained two new technicians in the workings of the ServiceNow ticket system as well as the day to day activities of our assignment.

Objective : End-User Support Technician with in-depth experience leading client service, operations, and project teams. Managing resources, timeframes, and multiple priorities while creating strategic partnerships to achieve aggressive goals. Known for driving down costs while increasing quality and efficiency through technology enhancements and process improvements. Excellent relationship management and problem-solving abilities. Leads effectively in matrixed environment assuring team meets or exceeds expectations.

Skills : Managing Skills, Technician.

• Created user accounts under Active Directory and enable permissions according to their department.
• Managed Microsoft Exchange server creating new mailbox, enabling: forwarding, full access permissions, and send as permissions.
• Worked with third-party vendors to deliver the lowest quotes on hardware and software for the company.
• Created, sysprep, and deployed Windows 7 images using Norton Ghost.
• Worked with IBM data backup server, and records management.
• Managed the voicemail server creating extensions, hunt groups, and configuring user settings according department.
• Provided technical training to users on how to use VPN, Avaya Flare, AS400 Web Emulator, and remote sessions to work from home.

Objective : To establish a long-term career in a company where I may utilize my End User Support Technician professional skills and knowledge to be an effective Associate Program Manager and inspiration to those around me.

Skills : Support Of Windows Operating Systems, Support Of Mac Operating Systems, 75+ Words Per Minute, Customer Service.

• Provided remote and local support of company assets nationwide via chat and phone.
• Built and maintained medical-waste processing desktops.
• Assisted in password resets for Active Directory and ADP.
• Acted as customer liaison between End Users, Information Security, and Sourcing.
• Kept minimum wait time for end users by taking phone calls efficiently and tracking work via SeviceNow Ticketing system.
• Worked a helpdesk using Dell Kace trouble ticket system documenting all work done.
• Answered user inquiries regarding computer software, and hardware operations.

Headline : A dependable and loyal End User Support Technician Professional desiring to relocate to the Savannah area. I have 20 years of service with Synovus Financial. Background includes administrative, project analyst, business analyst, Service Desk and second level Production Control support to identify and resolve production issues related to software, hardware, network and security within all areas of the company.

Skills : Customer Experience, Technical Support, Documentation, Requirements Gathering, Scheduling, Presentation creation, SharePoint Administration, Jive Administration, Meeting Minutes, Routine Management.

• Supported the Windows 7 operating system project in conjunction with the Dell 7010 hardware upgrade for all end users.
• Installed software on workstations, provided documentation for setup, performed training and developed support plan with the vendor, Burroughs, as well as the Service Desk and balancing department.
• Utilized SCCM to deploy software as a desktop administrator.
• Provided onsite audio/visual support for 15 training and conference rooms.
• Worked with third level technical support teams to identify and resolve issues while maintaining ownership of support issues within the Production Control Team.
• Escalated issues to vendors such as FIS, Glory, Burroughs, Alloy, Dell and MTS for hardware and software issues to ensure service level agreements are met in order to reduce production down time.
• Setup computers, printers, Smart Boards and other computer peripherals for employee use.

Headline : End-User Support Technician with 7+ years of experience in Supporting the agency Local Area Network (LAN) Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX.

Skills : Computer Skills, Managing Skills.

• Responsible for diagnosing and resolving incidents and requests from users in a timely manner.
• Maintained up-to-date information in the Service Now assets database.
• Installed, configured and troubleshoot hardware; including laptops, printers, peripherals, network equipment.
• Installed, configured and troubleshoot software packages; including operating systems, software and custom applications.
• Installed, configured and troubleshoot telecommunication solutions; including Audio/Visual equipment, conference room equipment.
• Provided first and second level support for networking and application issues; escalate complex problems to the appropriate groups or personal.
• Recorded, tracked and maintained local IT asset inventory in the asset management Service Now database.

Headline : Task-oriented, safety-minded worker looking to advance my career with a company that values a versatile skill set, experience in all aspects of warehouse procedures, and knowledge of front office operations. Goal-driven professional with excellent organizational skills and a customer service background.

Skills : Microsoft Office, Veritas Backup Exec.

• Installed, configured, troubleshoot, and resolved problems on a wide variety of commercial off the shelf (COTS) and proprietary software via telephone/remote control access and occasional on-site support.
• Monitored the call tracking system for new Incidents and Requests in addition to troubleshooting and resolving client issues per service level agreements.
• Provided detailed documentation of activity in the call tracking system.
• Communicated technical information to a non-technical audience.
• Assisted clients with the installation of corporate standard software images.
• Documented product problems and their resolutions in a knowledge database for future reference.
• Provided training to users related to desktop products.

Objective : End-User Support Technician with a background in software and hardware administration, hardware installation, desktop management, account creation, and general troubleshooting. Seeking a challenging position with opportunities for expanding upon my existing skill base. Currently pursuing my degree in network administration and am looking for a position to further aid me in achieving those goals. Extensive experience supporting both hard and software issues remotely and in person.

Skills : Management, Administration, Sales, Marketing, Graphic Design, Web Development.

• Provided internal end user support to a midlevel size company for both remote and in office users.
• Administrated of user accounts through various applications (Active Directory, Salesforce, Cisco VPN, Cisco WebEx, AirWatch, VMware) Troubleshoot various issues related to a desktop environment.
• Coordinated with various departments to order new hardware (Ariba).
• Escalated and resolved issues within an SLA scale.
• Created and managed documentation for both end users and internal support.
• Installed hardware, software, and peripheral equipment such as printers/scanners, Smart boards, and projectors following design and installation specifications.
• Provided assistance to staff remotely, on-site, and on-call.

Objective : To obtain an End User Support Technician position in technology and hardware support that offers the opportunity to enhance my professional skills and room to grow within the company.

Skills : Microsoft Office, Windows 7, Windows 8.1, Windows 10, Windows 2012R2, Active Directory.

• Provided software and hardware triage for pre/post migration Provisioned Windows 7 Workstations for various steady-state and project functions (e.g. New Hires, Workstation Upgrades, and User Migrations) Ship and Receive New and old hardware equipment to proper location.
• Provided software and hardware triage for pre/post migration.
• Provided meeting, desktop, and mobility device support for general user community, as well as Executive Committee members Executing PC LifeCycle Management process through standard Help Desk processes and procedures Provided steady-state hardware maintenance and triage.
• Partnered with service vendor to coordinate and schedule critical hardware repair.
• Aided in the deployment of Exchange Server for recently acquired Oconee hospital to begin migration of Oconee assets to GHS IT standardizations.
• Assisted in the migration of the Oconee Hospital Active Directory domain to the GHS Active Directory domain.
• Mapped network drives.

Objective : End-User Support Technician whose qualifications include a BS Degree in Information Assurance and detailed knowledge of security tools, technologies and best practices, network and security systems administration. Over five years of experience in the creation and deployment of solutions protecting networks, systems, and information assets for diverse companies and organizations.

Skills : Project Management, Budget Management, Risk Mitigation, Software Development Lifecycle, Agile.

• Installed, configured, and tested software and hardware.
• Received and resolved tickets using Service Now ticketing system.
• Responsible for analysis, design and implementation of Novell Local Area Networks.
• Managed Novell networks running NetWare versions 2.0A, through 3.12 for five years.
• Provided skilled hardware support in the diagnostics and installation of desktop units and peripheral devices.
• Performed hardware and software upgrades.
• Provided specifications of additional equipment including scanners and photocopiers and performed installation when required.

Table of Contents

Recent posts, download this pdf template., creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option., unlock the power of over 10,000 resume samples., take your job search to the next level with our extensive collection of 10,000+ resume samples. find inspiration for your own resume and gain a competitive edge in your job search., get hired faster with resume assistant., make your resume shine with our resume assistant. you'll receive a real-time score as you edit, helping you to optimize your skills, experience, and achievements for the role you want., get noticed with resume templates that beat the ats., get past the resume screeners with ease using our optimized templates. our professional designs are tailored to beat the ats and help you land your dream job..

Resume Builder

• Resume Experts
• Search Jobs
• Search for Talent
• Employer Branding
• Outplacement
• Resume Samples
• Customer Service

IT Support Specialist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the it support specialist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Imaging, configuring and installing systems issued to users, decommission retired systems
• Undertaking other duties not specifically stated which from time to time are necessary without altering the nature or level of responsibility
• Updating inventory records via IT Asset management system
• Tuning up the system’s performance for the best efficiency of the service
• Providing Telecom and Conference Room support
• Installing, Managing, and Configuration Windows Operating System
• Managing hardware and software inventory and ensure the inventory is up to date
• Assist in providing technical assistance ranging from system information and/or documentation to system configuration and problem resolution
• Assists executive-level and management in resolving technical issues on an emergency basis
• Assist customers and management in resolving technical problems on an emergency basis
• Works closely with other Chief Administrative Office directorates, outside resources (e.g., Microsoft) and House approved vendors to support and efficiently respond to user requests and issues
• Assists in the delivery of services as it relates to installation, configuration and troubleshooting of computer systems, printers and network connectivity, (e.g., Washington to District Office connectivity, Internet, remote access, etc.)
• Assists in developing user documentation/installation procedures
• Assist in developing user documentation/installation procedures
• Initiative of team process improvement and services improvement
• Ensure to follow Technical Change Management Procedure when there is any change requests
• Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
• Develop in-depth Product Knowledge in order to resolve customer questions and issues
• Assume ownership and provide consistent follow-through to assure problems are resolved and respond to last minute requests
• Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
• Providing advanced technical troubleshooting of hardware and software issues including root-cause analysis
• Ability to lift up to 50 lbs
• Strong customer focus
• Strong analytical and problem solving skills
• Ability to work effectively in diverse teams
• Ability to work well with other people in a team oriented environment
• Ensures that necessary reports (e.g. RCA, Post Implementation Review, etc.) are delivered
• Coordinate with all the relevant groups to analyze the cause and perform in-depth analysis to determine the permanent fix
• Coordinate with relevant groups to get the permanent fix tested and implemented on production
• Regular status updates to all stakeholder
• Supports and manage reporting (KPIs, Internal SLOs, Vendor SLAs, MOR, etc…)

15 IT Support Specialist resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, it support specialist contractor resume examples & samples.

• Provide immediate, high urgency support to all MAC/Windows senior executives in our Insomniac office
• Installs, configures and upgrades operating systems and software, using standard business and administrative packages; may modify specific applications for use in operational departments
• Installs, assembles and configures computers, monitors, network infrastructure and peripherals such as printers, scanners and related hardware; pulls cables and rewires or directs the rewiring of cables as required for new installations and office reconfiguration
• Troubleshoots problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems; makes repairs and corrections where required
• Acts as a technical resource in assisting users to resolve problems with equipment and data; staffs a centralized help desk to facilitate exchange of information and advice; implements solutions or notifies outsource providers as required
• Makes hardware and software acquisition recommendations including helping users assess needs and providing justification for equipment and services
• Assists in instructing staff in the use of standard business and administrative software, including word processing, spreadsheets and database management; provides instruction or written documentation where required
• Assists with the planning, design, research and acquisition of new or upgraded hardware and software systems; maintains current knowledge of hardware, software and network technology and recommends modifications as necessary; and,
• Ensure prompt resolution of equipment issues through efficient troubleshooting, thorough product knowledge, and proper escalation and communication
• Carry out equipment installations at multiple venue locations, following established procedures to deliver consistent reliable end-user work environments
• Troubleshoot and repair hardware failures and issues relating to full-service ticketing, e.g. Boca ticket printers, credit card swipes, ticketing terminals and kiosks, handheld scanners, wireless access points and analog modems
• Assist with network setup and configuration including routers, switches, analog modems, and wireless access control devices
• Works closely with network engineers, venue management and venue operations staff to assess needs and deliver the required support
• Responsible for compliance to all IT policies and procedures regarding documentation, labeling, asset tracking and quality assurance
• Performs other duties of a similar nature or level
• B.S. in computer science or related field and/or experience in lieu of degree, or 3-5 years of comparable work experience
• Extensive knowledge of MAC OS and iOS operating systems
• 2 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
• Excellent interpersonal relations skills – experience supporting executive-level customers
• Experience with Parallels, Outlook for Mac 2011, Windows XP and 7, and 2007/2010 MS Office applications
• Experience with Cisco telephony, configuration and setup of Cisco VOIP phones a plus
• Must have a valid driver’s license and a good driving record
• Ability to work independently, make good use of time and prioritize multiple tasks
• Working knowledge of 66-block and 110-block installations with experience in LRE technologies and fiber converters is highly preferred
• Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, stamina to maintain attention to detail despite interruptions, strength to lift and carry objects weighing up to 40 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone

Senior IT Support Specialist Contractor Resume Examples & Samples

• B.S. in computer science or related field is highly preferred
• 5 years+ experience supporting Macintosh and Apple devices (integration, troubleshooting, support, repair, security) in a corporate Windows Active Directory environment with integration to Windows domain a plus
• Comp TIA A+ and Network + preferred
• Extensive knowledge of MAC and Windows OS and iOS operating systems
• Strong knowledge in the area of PC hardware and components such as monitors, keyboards, printers and disk drives
• 5 years+ of demonstrated progressive technical experience in a similar role within an MIS team or department
• Experience with Xserve, Microsoft Server, Active Directory and Exchange environments
• Experience in security best practices, implementations and troubleshooting including 2 factor authentication, virus identification/removal and disk encryption
• Networking experience including LAN, WAN, SMTP, VPN, DNS, DHCP
• Experience with various mobile technologies in a corporate environment including IOS and Android
• Experience with cable testing equipment, tone generators for cable tracing, and multi-meter devices
• Must be able to travel by car to other local offices if required

Trade Desk IT Support Specialist Resume Examples & Samples

• Demonstrated knowledge and experience in supporting enterprise systems and applications in a Windows based trading environment
• Will need a proactive approach to identify and resolve issues before they affect production trading
• Drive resolutions to get trading systems back to market when outages occur during the trading day
• Form a close relationship with the trading desk in order to analyze day to day activities and suggest tools and software enhancements to benefit the traders
• Support the trading system infrastructure (Lenovo P300 workstations, Turret phones, IP phones, Bloomberg terminals)
• Proactively address performance improvements/optimizations
• Ensure the teams knowledge base stays current and proactively maintains documentation
• Work effectively with team members
• Working knowledge of Java, Python, Tomcat, and networking principals strongly preferred
• Excellent interpersonal, oral, and written communication skills
• Knowledge of, or experience with, financial concepts: equity markets, trading concepts, financial instruments, derivatives, hedge funds a plus

IT Support Specialist Enablement & Technology Team Resume Examples & Samples

• Provision of Tier 2 helpdesk service for the Assurance Audit practice, specifically application support, troubleshooting and query management
• Ownership and proactive maintenance of the UK & I Audit technology suite of tools
• Provision of a high quality deployment and support service for global and regional audit tools including, piloting, early adoption and UAT
• Responsible for providing a timely response to application related queries, using bespoke internal systems
• Provision of advisory services to the business, where required, in identifying new technologies that will enhance service offering and contribute to improved process efficiencies through design and development of local solutions for local needs
• Continuously working to up-skill and maintain a breadth of knowledge with respect to best in class audit technology applications
• Supporting team members and assist with ad-hoc requests for assistance in operational activities
• Educated to degree level. Preferably a technology, analytical or engineering based discipline, although all backgrounds will be considered
• Proven aptitude and keen interest in technology and technology developments
• Strong logical reasoning skills with a desire to learn and develop expertise in specific business software and underlying technologies
• Demonstrated levels of tenacity in dealing with issue resolution and task completion
• Excellent communication, organisational and analytical skills
• Proven communication skills – verbal and written
• Demonstrated levels of attention to detail
• Keen ability to exercise good judgement and mitigate risks
• Demonstrated proactivity and an ability to self-motivate is an essential in this role. We are looking for a "can do" team player with a commitment to delivering high quality service
• IT literate, proficient in using MS Office suite (including MS Project) and Lotus Notes applications with an aptitude for quickly learning new technology
• Strong reporting summarisation skills
• Experience of drafting communications
• Previous experience working on a service level helpdesk will be considered an advantage
• Full training will be provided for the successful candidate*

IT Support Specialist Resume Examples & Samples

• Bachelor's Degree
• At least 3 years experience in IT Support
• English: Fluent
• Japanese: Fluent

Customer Service Oriented IT Support Specialist Resume Examples & Samples

• Bachelor’s degree in a related field
• At least 1 year recent experience providing Level I support in a professional services firm
• Sophisticated demeanor and ability to convey technical concepts to a variety of users
• Desire to regularly interface with end users, think: "naturally customer-service-oriented"
• Take-charge, no fail attitude with the ability to learn new software quickly

IT Support Specialist for Distribution Center Resume Examples & Samples

• Understands technically all involved systems / interfaces and their interdependencies
• Supports all Manhattan application environments and provides technical release support/upgrades
• Provides application environment monitoring and patching, as well as, support for potential enhancements and upgrades
• Create/maintain WM application monitoring scripts
• Gathering business requirements and convert it into a technical description/documentation
• Provides professional, courteous, and knowledgeable service to all groups in a timely manner
• Acts with an appropriate sense of urgency and follow up to ensure issues are resolved to prevent any business disruptions
• Effectively communicates service request status and actions taken towards problem resolution
• Interacts constructively with colleagues to resolve customer issues in the most effective manner
• Actively seeks and applies knowledge gained from colleagues and outside resources and share that knowledge with others
• Develops and maintains subject matter expertise for the team/department
• Acquires a good understanding of the warehouse process flows and functions across the Warehouse Management System as well the Warehouse Control Systems
• Preferably first working experiences in an IT application support role for industrial companies or warehouses
• Prior experiences with database technologies / SQL a plus
• Unix experiences are a plus
• Network LAN / WAN is a plus
• Windows Server experiences are a plus
• Ability to clearly communicate
• Ability to challenge and propose alternative solutions
• English written and verbal communication skills
• Preferably first knowledge in a warehouse logistics system is a plus
• Excellent troubleshooting skills
• Be able to examine issues both strategically and analytically
• Available off-hours as necessary to support the facility
• For this position we will also consider an (IT) university graduate (m/f). We will be providing technical trainings to enable you to perform in this role. The job opportunity can evolve into a strong technical hands-on junior project manager with expertise in global warehouse / distribution center IT systems like Manhattan Associates
• Bachelors degree or equivalent experience preferably in Logistics, Supply Chain or IT studies

IT Support Specialist, Associate Resume Examples & Samples

• 2 to 3 years
• Technical Customer Contact
• AS Technical degree
• A+ Certification - ITIL Foundation Certification
• Install, troubleshoot, repair and maintain all computer hardware, software and peripheral equipment
• Provide software support for Linux, Windows and OSX desktop/server environments
• Assist in the installation of network infrastructure equipment including but not limited to cabling plants, communications backbone
• Evaluation and resolution of computer system and user problems including compatibility conflicts, application operations, and hardware malfunctions
• Installation and maintenance of computer hardware, software, and peripherals in the network and/or multi-platform environment
• Ability to move office furniture and equipment as needed
• Advanced knowledge of Linux and Windows (MCSE and Linux certification preferred)

Helpdesk / IT Support Specialist Resume Examples & Samples

• Providing exceptional IT Services to TransPerfect employees
• Installing and supporting Windows and Mac based hardware and software (including peripheral devices such as printers and USB devices)
• Documenting and maintaining an inventory of all computing equipment including PCs, monitors, printers, scanners, and other peripheral equipment
• Knowledge of basic networking and connectivity – DHCP, DNS, Cabling, etc

Junior Help Desk / IT Support Specialist Resume Examples & Samples

• Provide ongoing technical support using a variety of systems and software
• Provide support regarding supported software, including messaging client software, word processors, web browsers, anti-virus software, and other developed applications
• Provide support for application software installation and use
• Act as an advocate for the office in the resolution of any and all computer-related problems or issues
• Assist in the delivery, installation, and use of systems and services, (e.g., Washington to district office connectivity, Internet, remote access, etc.)
• Provide Hardware/Software Installation and Setup support
• Provide Mobile Device Support
• Perform other official duties as assigned
• Provide technical support to Eurofins North American Laboratory users primarily in the area of front-end devices and maintain users' satisfaction with their IT working environment
• Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability
• Local order management of IT equipment and consumables
• Follow and further develop standard Service Desk operating procedures
• Interact with programmers and Infrastructure staff on issues that have been escalated
• End user account maintenance; including account creation, ongoing maintenance and deletion
• Document all interactions and problem resolution
• Undergraduate degree in IT or equivalent industry certifications
• One (1) year of experience with Information Technology hardware and software support
• Authorization to work in the United States indefinitely without restriction or sponsorship

Associate IT Support Specialist Resume Examples & Samples

• Greet customers as they enter the IT Service Bar and quickly understand how to assist them
• Promote the perception of all IT as a preferred technology service provider by maintaining a pleasant, comfortable and inviting service environment and by guiding customers to the most effective avenue of support
• Install, troubleshoot and repair computer hardware (PC and Mac)
• Recommend and install hardware and peripherals including memory, SSD drives, external backup drives, etc
• Understand our customer needs and guide them on selecting the right hardware/software to meet their business needs
• Install Symantec Operating Environments on IT supported hardware
• Provide technical assistance and training to end users on computer operating systems and approved applications
• Instruct and assist end users in the use of computer equipment, software and accessories
• Evaluate and test new technology for feasibility and implementation within Symantec
• Perform asset management activities to ensure hardware is properly assigned to the end users
• Identify needs, procure and manage local supplies that enable services within the IT Services Bar (for example, accessory stock)
• Document all support activity within the IT Incident and Change Management tracking tool
• Coordinate efforts with 3rd party vendors to repair faulty hardware
• Facilitate engagement with other IT problem resolver groups and ensure a satisfactory hand-off when help is needed from outside the IT Service Bar
• Be familiar with and demonstrate new (yet-to-be released within Symantec) end-user devices and software
• Provide enhanced support to executive leaders within the company
• Bachelor’s degree or related technical education
• 2+ years’ experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
• Strong people skills and a knack for problem solving
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Ability to adhere to a schedule of customer appointments while adapting to dynamic customer requests
• Aptitude for acquiring skills in technical repairs and an eagerness to learn
• Demonstrated ability to communicate complex technical concepts in simple language
• Strong experience and working knowledge of current Windows Operating Systems
• Ability to prioritize and complete multiple tasks simultaneously
• Flexibility to make schedule adjustments to cover before/after usual business hours or when other team members are unavailable
• Active Directory working knowledge
• Experience with Symantec products and Encryption is a plus
• Proactively identify system bottlenecks and capacity constraints on all level of the stack and drive mitigation
• Be the technical expert of the application
• Identify and drive application and environmental improvements
• Experience with Linux and or Windows system administration
• Familiar with deployment and troubleshooting of Tomcat, Apache, Nginx or IIS
• Hands-on know how of web programming languages, methodologies and frameworks or scripting languages (e.g. Java, C#, JavaScript, PHP, Spring, .NET, JQuery, Shell, Ruby, Python,…)
• Basic knowledge of Web technologies (Infrastructure, CDN, …)
• Analytical mind-set and out-of-the-box thinking
• Previous working experience in cooperation with offshore teams will be beneficial
• Ability to multitask, work independently and meet deadlines while providing high quality of work
• Strong verbal and written communication skills in English (German is a plus)

Principal IT Support Specialist Resume Examples & Samples

• Entry-level experience in a large organization administering, operating, maintaining and securing large-scale enterprise desktop environments
• Working knowledge of current Windows Operating Systems

Advisory IT Support Specialist Resume Examples & Samples

• Ensure stability of desktop environment
• Leads and coaches consultants and provides technical/procedural guidance
• Perform impact analysis for business and IT events
• Safeguard stability of desktop environment
• Perform root cause analysis and remediation on recurring issues
• Engage other silos in IT for escalation of unresolved problems
• Acts as a liaison between business units and other IT silos
• Manages IT incidents by engaging the necessary IT silos and providing timely communications to stakeholders and impacted users
• Measure support capacity and operations through metrics, reporting and auditing
• Coordination with vendor for implementation and support of third party applications and systems
• Identify opportunities for automation and efficiency enhancement
• Work closely with the Service Manager to maintain and improve the service level of the team
• Co-ordinate and communicate product deployment and policy rollout with stakeholders
• Build strong relationships with stakeholders in IT silos and business units
• Coordinate cross-silo projects, strategies and best practices*L1-KW1
• Strong leadership and interpersonal skills
• Excellent verbal and written English communication skills; ability to frame technical information appropriately to address different target audience
• Strong mindset of Information Security and IT Security
• Strong sense of ownership; must take initiative and follow through issues from beginning to end
• Strong customer service mindset and skills
• Able to operate effectively in stressful situations, e.g. during a system outage affecting critical systems and high-level users. Ability to deal with users effectively and calmly in crisis situations
• Proven ability to work independently with little supervision as well as in a team environment
• Proven track record to work with regional and global partners
• Previous experience in business unit engagement
• Project co-ordination or management experience
• Comprehensive knowledge of Windows operating system, applications and computer hardware
• Understanding of ITIL terminology and workflows
• Good knowledge of investment banking industry
• Chinese reading and Mandarin/Cantonese speaking is definitely a strong advantage

Plant IT Support Specialist Resume Examples & Samples

• Prefer a Bachelor's degree in a related area and at least 5 years of experience in the field or in a related area, otherwise requires 8+ years of experience
• Must understand Ladder Logic, schematics, and control systems technologies for industrial automated systems
• Responsible for documentation and modifying specifications for existing standards as required
• Competent to work at the highest technical level of all phases of manufacturing systems activities and automation control systems
• Demonstrate understanding of project management methodologies
• Demonstrate extensive experience in leading, instructing, directing, assigning, and checking the work of others
• Demonstrate ability to communicate to all level of management in written and verbal form

Office IT Support Specialist Resume Examples & Samples

• Academic degree, preferably in a technical subject or equivalent education
• 2+ years relevant technical experience, ideally in a professional services environment
• English on C1 level or other local language proficiency would be a plus
• Very strong communications and presentation skills; high aptitude for customer service
• Ability to clearly understand customer needs, gain their confidence, ensure requests are completed to their satisfaction
• Knowledge of McKinsey’s IT solutions portfolio (Windows & Office products, messaging platforms, mobile solutions, iOS platform, etc )
• Ability to solve problems and analyze situations, i.e. dissect requests, prioritize them appropriately, and identify trends and pattern
• High aptitude for learning on the job and look for continuous improvement and personal growth

Regional IT Support Specialist Resume Examples & Samples

• Stays current with and adheres to RTI/ITS posted policies and procedures as developed and approved by ITS department directors
• Serves as a point of contact for regional office/project office onsite and remote end-user related issues. Case-manages incoming incidents by troubleshooting, documenting and escalating incidents and requests as required
• Maintains hardware inventory via designated asset tracking system(s)
• Performs installations, repairs, upgrades and/or imaging for laptops, desktops; installs and configures network/local printers, peripheral components and other equipment as required
• Coordinates and performs software installations and provides basic end user training
• Performs basic server and network connectivity testing under the direction of ITS Production Support or Engineering (e.g., firewall upgrades, physical cabling repairs and patches, etc.)
• Configures equipment to enable staff to remotely connect to RTI networks and resources using VPN software and/or SSL/VPN web-based technologies and provides users with training and technical support for remote-access issues (e.g. hardwire/wireless networks, VPN, etc.)
• Provides support for voice, video and/or web conferences
• Assists with telephone installations, moves and troubleshooting
• Supports ITS projects as needed by completing activities onsite or providing input on regional needs. Provides individual and/or group training sessions to increase awareness and enhance end users’ knowledge of ITS’s services, best practices, and procedures
• Conducts IT-related new hire orientation training
• Provides recommendations and coordinates technology-related purchases for end-users and business units
• Schedules and supervises on-site service calls with service providers and vendors
• Monitors local server hardware and backup systems and perform basic server backup routines as needed
• Provides ad hoc support for ancillary office equipment (i.e., copier jams, fax machines, etc.)
• Assists with Help Desk calls and tickets as needed
• May assume a team lead role assisting the Manager , Regional IT Support with project management of special projects
• Bachelor’s Degree and 4 years related experience; or equivalent combination of education and experience(NOTE: A bachelors level degree is equivalent to 6 years of directly related experience)
• Demonstrated knowledge of Active Directory
• Demonstrated customer-focused “self-starter” with the ability to work both independently and on a team, with minimal supervision
• Demonstrated written, verbal and interpersonal skills
• Demonstrated professional demeanor, strong customer relations skills
• Demonstrated aptitude for understanding and troubleshooting technical problems
• Demonstrated competency in Microsoft Windows and Office Suites
• Demonstrated ability to prioritize and perform a variety of concurrent tasks with minimal direction
• Demonstrated ability to effectively and clearly deliver information to a range of audiences
• Demonstrated ability to multi-task and effectively manage workload and make wise use of time
• Demonstrated ability to routinely lift equipment up to 45lbs
• Able to travel to satellite offices for ITS support needs

IT Support Specialist Contractor, Six Months Resume Examples & Samples

• Provide excellent user experience to 3DS employees needing IT support
• Troubleshoot issues coming from Helpdesk primary qualification
• Ensure incident resolution based on SLA for hardware or systems on corporate personal IT work environments
• Ensure troubleshooting and resolution for local and remote users
• Propose and administrate additional service for End user (loan fleet management, secure storage management
• Provide support for software installations
• Manage urgency and prioritize tickets, understand and follow up on escalations
• Engage with other teams for more complex requests
• Writing Knowledge Base articles
• Ability to work with remote and virtual teams and users
• Fluency in French, Spanish, or Portuguese is highly desired
• One additional language other than English, such as (but not limited to), German, Dutch, Italian, Russian, Korean, Japanese, Mandarin, Vietnamese, etc
• 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law

IT Support Specialist, Tech Lead Resume Examples & Samples

• Independently, oversees DevOps projects, provides technical support, and facilitates completion of Batch, Environment reloads, and DevOps system Availability
• Reviews assigned change requests and configures a standard operational solutions. Partners with developers to select solutions that meet business requirements while maintaining data center standards
• Communicate and coordinate with internal team members such as Development, QA, BA, and PM related to Lower Environment Status and Projects
• Coordinate testing to DevOps projects
• Ensures Non Production Environment SLAs are met. Monitors all Lower Environment Availability and Troubleshoots issues as required and escalates as necessary
• Requests software fixes and enhancements from application developers as necessary
• Monitors and tracks automated batch processing and file transfers. Creates and maintains documentation. Troubleshoots and corrects problems with existing automation and procedures
• Ability to handle batch cycles for multiple test regions for multiple applications
• Analyze and Recover failed batch processes and scheduling issues as required
• Ability to run Mainframe and SQL backup and restore processes and to restart various services in Windows
• Ensure successful file copies and/or transfers between systems
• Assist less experienced team members, review their work, and assist in problem resolution as necessary
• Associates degree in Computer Science, IT or a related field or equivalent work experience
• 7 years experience in an IT operations or production support environment troubleshooting applications, systems, or networks; or other equivalent IT experience
• Strong Knowledge of Enterprise Application and Business-to-Business Integration
• Working knowledge of OS/390/zOS, TSO/ISPF and JCL
• Working knowledge of CA-7, CA-Autosys, or other similar scheduling software
• Effective analytical, communication, interpersonal and problem-solving skills
• Good understanding of Mainframe and Windows platforms
• Proficiency using Microsoft Office software products
• No management experience is required
• 5% travel required
• To serve as a representative of the Technical Services Group to the customer
• Meet the needs of the customer while maintaining the security and standards of Fiserv
• Join an established team of professionals
• Opportunity to learn different areas of current information technology
• Provide 1st level support for Fiserv Employees
• Log Service Requests into the Helpdesk Ticketing System
• Route Service Requests as needed to appropriate personnel
• Report to management unresolved issues
• Education High School Diploma or GED
• Minimum # years’ experience required Six Months to 2 Years
• Type of work experience required Technical Customer Contact and Support
• Supervisory/Management experience required None
• Education AS Technical Degree
• Certifications A+ Certification; ITIL Foundation Certification
• Experience 3+ Years
• Experience in supporting a Microsoft Windows (Server/Workstation) environment
• Experience in administration of Microsoft Active Directory Users and Groups
• Experience supporting Virtual Private Network (VPN) remote connectivity including RSA SecurID administration
• Experience with MS Outlook support and basic administration
• Aptitude in grasping technical concepts and communicating those requirements and additional information in manners appropriate to given audiences
• Ability to apply technical skills, knowledge and troubleshooting experience to additional shrink wrapped and proprietary applications and systems
• Ability to properly document troubleshooting steps and processes in an appropriate fashion
• 2-3 Years Experience in a technical customer contact environment
• A+ Certification Preferred
• Bachelor's Degree in Computer Science/Information Technology
• Certifications in Microsoft/Cisco/VMware technologies are preferable
• Excellent interpersonal skills are required for daily customer contact
• Familiarity with IT Infrastructure technologies/standards such as client and server operating systems, Layer2 and 3 network devices, network cabling specifications
• Experience with a broad set of IT technologies, preferably from a highly technical and highly regulated industry (manufacturing, energy, automation)
• 2-3 years or more experience in an IT service delivery position with a particular emphasis on the installation, configuration, monitoring and maintenance of computer systems and networks
• Service management and support experience in a large-scale and diverse environment of incident management, escalation procedures and related disciplines
• Working knowledge of the SDLC methodology and various regulatory requirements relating to IT infrastructure is preferred

IT Support Specialist Supervisor Resume Examples & Samples

• Min 5 years of information technology experience, including 3 years of experience working directly with PC hardware, software and managing teams
• Knowledge of Microsoft technologies in the enterprise space
• Basic understanding of ITIL
• Knowledge of Service Desk tools and processes
• Demonstrated ability to self-motivate and be flexible within a fast-paced environment
• Hands on, team player with a proactive bias and optimistic outlook

Senior IT Support Specialist Resume Examples & Samples

• At least 3 years of IT support experience of increasing complexity and challenge
• Experience using MDM solution – ex. AirWatch
• At least 2 years of support experience within a Tier 2 support group
• Proven experience using, configuring, and troubleshooting Apple MacBook in an enterprise environment
• Extensive knowledge of the following technologies: Microsoft Windows, Microsoft O365, Microsoft Office, VPN and remote access clients, Active Directory, Lenovo laptops, Network Printers, and other peripherals
• Experience using Apple Management software Jamf
• Strong experience supporting off-site conferences
• Project management or project lead experience
• Understanding of PowerShell and ability to create scripts that automate repetitive manual processes
• Understanding of Microsoft Service Desk ticketing system
• Providing level 1&2 local and remote desktop/laptop support in multi-site enterprise environment
• Monitoring, responding to and resolving service tickets and problem reports received through walkups to on-campus helpdesk, phone, email, and ticketing queue system
• Troubleshooting system hardware and software incidents including operating system and software application problems
• Secure Marvell data and equipment upon departure of employees, including physically securing all IT related corporate property, data backup via EnCase system
• Process new hire on-boarding and termination off-boarding process
• Work with Service Desk Manager to create and document internal standards for IT knowledgebase, system configuration, including hardware and software
• Participate in team projects and collaborate with other functional teams
• Excellent communication skills and telephone manner
• Excellent organizational skills and Incident Management experience
• Strong problem solving and research skills
• Strong knowledge of Microsoft based operating systems with emphasis on Windows 7/10 and Office 2007/2013/20xx
• Some knowledge of Mac OS and Linux/Unix
• You need to be a self-motivated achiever who gains satisfaction from providing excellent customer service
• ITIL Knowledge is desirable
• Ability to follow team policies, processes and procedures
• Ability to lift or move up to 50-lbs equipment if needed
• Providing tier 1 & 2 IT hardware and software support to restaurants, regional office and regional users
• Ensuring IT issues are escalated to the appropriate higher level IT Support team members when necessary
• Performing preventative maintenance services through field visits and remote access
• Providing after hours support through on-call rotation process
• Ensuring restaurants and regional users are completely satisfied with support services
• Training restaurant and regional users on basic use of hardware and software
• Installing IT systems at new restaurants and remodels
• Attending new restaurant openings
• Strong customer service, organization, and communication skills
• Strong process management skills
• Ability to understand software, hardware, telephony and connectivity
• Ability to acquire data
• Ability to focus on objectives while being detail-oriented
• Two (2) years experience with IT support responsibilities
• Experience in supporting multi-site restaurants and/or supporting or deploying Point of Sale systems preferred
• Issue management and facilitation experience preferred
• Three (3) years of experience with Information Technology hardware and software support
• Manage all procurement of laptops, desktops, iPads, iPhones and end user accessories
• Manage the setup and configuration of all end user devices including the operating systems, essential system software such as Microsoft Office, virus protection etc
• Standardize the configuration for all hardware and software for end user devices
• Manage and evolve a standard for all end user devices
• Provide end user support to our internal users via email, phone and with various support tools. Many end users are sales driven and will need non-technical explanations of technical issues
• Create, change, and delete user accounts in Active Directory per request for on boarding and off boarding employees
• Management of Office 365 hosted Microsoft Exchange for employee setups
• Work directly with Human Capital as part of the employee on boarding team
• Manage vendor relationships for hardware, software and cellular services, optimize the relationships to minimize cost
• Onsite support in our corporate headquarters for executive management and senior management
• Acts as on site resource for central IT to interface with as needed to solve infrastructure issues with servers, network and phone systems
• 1-2 years experience system administration experience in a 100-400+ user environment or for a managed service provider of clients to that scale
• Hardware technical knowledge of laptops, iPads and iPhones required
• Hands on ability to upgrade memory and disks (HD, SSD) for laptops and desktops required
• Detailed technical knowledge in Windows, OSX and iOS required
• Experience dealing with users from a help desk required. Very strong interpersonal skills
• Must be able to handle an environment that requires multi-tasking, switching between low level technical hardware tasks to high level planning with different departments on a day to day basis
• IT experience within a regulated environment (Public company, financial, etc.) desired
• Experience with Office 365 and SharePoint highly desired
• Associate (2 – year) or Bachelor (4-year) degree, with a technical major or equivalent desired but experience and strong aptitude will be looked at favorably
• Monitor and Follow up the open tickets and ensure they are close on time and meet client expectation
• Self-assigning tickets in queue and help on assigning tickets to an appropriate team member
• Monitoring daily tasks whether they are running properly, both manually by team members or automatic scripts
• Keep up to date calls/projects information, plan, schedule, and status with Team Leader
• Ensure the team processes keep aligning and consistency with ISO 27001:2013
• Managing, Diagnosing and Troubleshooting Virtual Desktop Infrastructure with VMware View Horizontal
• Performing upgrades/patches of the system and application to new release levels following as the client requirement
• Diagnosing and troubleshooting hardware, O/S, software, and service issues
• Managing & Maintaining McAfee Antivirus and ensure all workstations are always running with latest updates
• Following Hardware Inventory Management procedure and ensure 100% of accuracy
• Proactively monitoring the system's health, and ensure high availability of services
• Consulting with users to diagnoses and resolves problems on multiple software or hardware programs
• Bachelor Degree in Computer Science, Computer Engineering or equivalent required
• 3-5 years working experience in Enterprise Desktop Infrastructure
• Experience in virtual desktop infrastructure (VDI) environment is advantage
• Provides ongoing technical support to House Member Offices using a variety of House approved systems and software. Support will include but not be limited to installation, configuration and troubleshooting
• Provides remote support via phone, Live Chat and Remote Desktop connectivity
• Act as an advocate for the Member offices in the resolution of any and all computer-related problems or issues with a focus on prompt resolution
• Provides hardware imaging, software installation and set-up support
• Provides mobile device support
• Records and documents troubleshooting steps in the knowledge management system
• Maintains a high degree of technical knowledge in order to act as a subject matter expert for solving user problems that require an advanced level of support
• Must have the ability to work independently, proactively and within a team environment
• Must have the ability to participate in strenuous activities and lift a minimum of 25 lbs
• Performs other official duties as assigned
• Managing Active Directory, system security control, & hardening
• Installing, Managing, and Configuration Virtualization system for example: VMware Vsphere, & HyperV
• Diagnosing and troubleshooting hardware, O/S, software, and service issues on Wintel
• Tuning up the system’s performance for the best efficiency of the service
• Managing & Maintaining Commvault Backup System to ensure daily backup succession
• 3-5 years working experience in Windows Server Infrastructure and administrator on Windows Server 2008, 2012, & 2016
• Experience in virtualization environment such as VMWARE vSphere, View Horizontal, is advantage
• Trouble ticket investigations, root cause analysis, resolution, implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment
• Supporting a complex DNS/DHCP/IPAM environment, incident resolution, providing subject matter expertise to other team members
• Driving improvements and ensuring the highest degree of resilience and top tier support
• Must be able to take ownership of issues and drive through to resolution across a complex, global enterprise environment
• Must have strong understanding of internetworking technology principles with demonstrated expertise in IPV4/IPV6, DNS/DHCP, BIND
• Experience with Infoblox is preferred and QIP a plus (or other platform), strong knowledge of scripting in shell & Perl
• Configuration, Support and Problem Resolution for DNS, IPAM and DHCP
• Interact with outsourced and network vendors to resolve issues
• Follow ITIL process (Change management, configuration management and Root Cause Analysis)
• Work with business units to resolve production DNS, IPAM, DHCP issues
• Ability to Multi-task
• Ability to be on call for after-hours support
• 3-6 years of deep technical experience working on IPAM environments
• High degree of experience in the day to day configuration and Sr. level troubleshooting of IPAM DHCP, DNS, and DDNS
• High understanding of scripting (Perl, Shell, Korn, Bash)
• Experience with DNS platforms (QIP, BIND, Infoblox, Bluecat)
• Experience analyzing DNS Caches (configurations, tuning) and analyzing "time to live" for optimal browsing performance
• Experience analyzing TC dumps (packet analyzer that runs under the Linux command line and allows the user to intercept and display TCP/IP)
• Network Protocol experience in DNS/DHCP and IP Management application support
• Experience in installing, configuring, and troubleshooting IPAM/DHCP/DNS suite of products in a large distributed environment
• Knowledge of creating & modifying DNS zone files manually (forward and reverse zones)
• Knowledge and Experience in forecasting IP Address capacity requirements in every type of end user accessible network
• Knowledge and Experience in managing IP Address dynamics in a large enterprise environment
• Experience in monitoring address utilization to manage capacity of IP Address space
• Experience with IPv6
• Experience working across multiple disciplines (Servers, Desktop, LAN, WAN)
• Experience working in a fast paced environment and be on call for after-hours issues as needed
• Excellent communication skills in English
• ISC DNS Certification preferred, CCNP is a plus
• Manage the inventory tracking of all computing devices used by Top Management and Pas
• Coordinate all computing devices purchases for Top Management and Pas
• Constant look-up and evaluate new computing devices or latest IT gadgets for Top Management
• Assist team with other duties required to maintain the Top Management Support operations smoothly
• Expert on knowledge tools, client management tools, mobileiron and remote control software to help resolve at least 90% of incidents reported by Singtel Senior Management
• Needs to quickly diagnose triage issues and deliver a high level of Top Management service
• End to end ownership to work across service partners or other deep-level support to ensure Top Management incident is been resolved promptly
• Frequently lookup for any methods and procedures that could help to drive up the productivity and efficiency in Top Management Support operations
• Top Management support reporting and data analysis to identify improvement areas, partnering with service owner on continuous service improvement
• Supervisory role on Top Management Support outsourced contract staffs that involves
• Experience in systems support and operations, including LAN administration, PC and User support
• Excellent problem solving and communications skills
• Specific experience is required in one or more of the following areas: Hardware (Intel-based equipment),
• Software (PC based operating systems and applications); Networks (Windows), and others
• Familiar with standard IP-based networking topologies, networking hardware and exposure to network standards, and network protocols
• Fluent English
• Perform other duties as assigned
• Strong knowledge of WebEx, and Cisco Unified Communications Manager
• 3 years minimum experience in IT call center environment
• 3 years minimum experience with Microsoft Windows and Office
• 3 years minimum experience supporting Mobile devices IOS, Android, Blackberry
• 2 years minimum experience with MAC OS
• 2 years minimum experience supporting clients using remote access software
• 2 years minimum experience supporting remote connectivity (VPN)
• Related IT certifications preferred but not required
• Related College degree preferred but not required
• Support of production LAN/WAN firewall environment
• Apply global information security office network access standards and security zone standards to build firewall rule policies in respect of production support and change requests
• Work as a key member of Network Support team with broad knowledge of currently supported firewall and VPN technologies
• Support of firewalls to support functions like Partner Site to Site VPN connections, application deployments, lab separation and internet egress
• Supports the firewall infrastructure. Be engaged with engineering for project related work or needed changes to environment as needed
• Provide Level 3 support for Operations during business-critical incidents requiring knowledge of incident management, change management, troubleshooting methods & tools, log review, monitoring, alerting & reporting. This will include interfacing with Data Center Operations teams when end to end client server troubleshooting is required
• Strong skills in technical documentation
• Experience in editing/maintain technical documentation, ability to read and interpret network diagrams and knowledge of trouble ticketing
• Demonstrate an understanding of role of firewall in different situations including application delivery, lab separation and internet egress
• Strong knowledge of the operation of Juniper Netscreen/SRX, Cisco ASA/Firepower/FTD, Juniper/Pulse Secure VPN and their limitations and deployment scenarios,
• Experience in using sniffers and packet captures to resolve production issues
• Demonstrated expertise of networking knowledge including a thorough understanding of the OSI model through TCP/IP layers 2 through 7
• Strong understanding of Juniper Network and Security Manager NSM, JunOS Space, Cisco ASDM, CSM for delivery of uniform global policies across multiple firewalls for security and policy management including device configuration
• Understand how business application requirements drive Firewall policy and rule sets
• Ability to work with business requestors to translate business requirement, match against security polices and convert into firewall rule sets
• Good understanding of ACL’s and when they would be deployed to compliment or in place of firewalls
• Familiarity with Juniper VPN technologies including Netconnect and JunOS Pulse client deployments, SA-6500 and MAG-4610 platforms, clustering of those technologies as well as proxy of authentication to external systems e.g. RADIUS and LDAP/AD is a plus
• Any exposure to Checkpoint, Cisco ISE, F5, Bluecoat, NSPM via Tufin, Skybox, AlgoSec technologies is a big plus
• Vendor security certifications, including CCSA, CCSE, JNCIS, and JNCIA is a plus
• Good spoken and written English, Good Communicator, and comfortable in speaking with Senior Management
• Report status of technology issues through various tools such as Numara, Classroom Status Board, R&R, and other communication tools. Support resolution of Help Tickets for technology requests or incident reports
• Procurement and maintenance of products, supplies and inventory lists, including maintaining PCard transactions/logs for preparation of tech fee proposals and other funding sources
• Provide equipment demonstrations of devices and services including tours of IT/AV enabled spaces. Maintain customer and vendor relationships
• Direct student and temporary employee support of IT/AV enabled spaces

Related Job Titles

We provide IT Staff Augmentation Services!

End user support resume.

• Adaptable, well - organized, and efficient team player, able to work with minimal supervision, is seeking employment in an advanced networking or supervisor role.

PROFESSIONAL EXPERIENCE

Confidential

End User Support

Responsibilities:

• Provide phone support for multiple clients
• Escalate Connectwise trouble tickets to other levels/depts. for further troubleshooting
• Reset/unlock accounts in AD
• Grant access to shared files/folders
• Reset/unlock RSA key fob
• Assist users configuring company email on mobile devices
• Blacklist/whitelist email, IP, and domain addresses
• Troubleshoot issues with Citrix/VPN
• Configure MAAS360 in person on mobile devices
• Remove Airwatch
• Remove Outlook settings from mobile devices
• Configure email settings within MAAS360 app

Helpdesk Support

• Answer main Helpdesk phone line
• Troubleshoot and assist associates with general Help Desk issues
• Initialize reports in AS400 environment when necessary
• Query AS400 system for data when necessary
• Responsible for following procedures for processing of batch files
• Create, maintain, and delete user profiles in AS400 environment
• Grant internal/external users special access within AS400 environment

Migration User Support - Level 2 (contract role)

• Provide phone support and remote support for 3000+ users during O365 migration
• Assist Level 1 with open tickets
• Unlock accounts, reset passwords, query AD for user settings
• Assist users with RSA SecureID tokens/fob resets through RSA Security Console
• Log all calls into ServiceNow ticketing system
• Install MS Office patches on remote computers

System Administrator /User Support Specialist

• Support end-users
• Answer main helpdesk phone line
• Respond to reported issues in-person, via phone, via email or remotely for 1000+ users
• Log helpdesk issues into ticket tracking system (TrackIT and Spiceworks) on average 100 tickets a week
• Diagnose and resolve issues with:
• OS (Windows XP, 7, 8.0, MAC OSX Snow Leopard)
• PC applications, spyware and malware
• Network connectivity, including Wi-Fi
• Mobile devices and associated apps (laptop PCs, iPads, Blackberries, iPhones)
• Grant users access to VPN and create bookmarks to shared folders within Sonicwall NetExtender
• RDP to remote PC to troubleshoot issues (Dameware, Teamviewer, RDP, join.me, logmein)
• Network printers (Xerox, Konica, HP)
• Perform routine actions in Active Directory 2008
• User and group administration
• PC administration
• GPO design, modification, implementation
• Organizational unit design and implementation
• Design and implement PowerShell scripts to import users into AD
• Create and populate security groups
• Perform routine actions in MS Exchange 2010
• Create mailbox, public folder, e-mail distribution list
• Reconnect disconnected mailboxes
• Troubleshoot issues related to mailboxes, public folders and distribution lists
• Routinely disable/ archive mailboxes no longer in use
• Share public calendars/ folders
• Serve as backup operator (Symantec 2010 R2)
• Verify completion of scheduled jobs
• Restore/recover files and folders
• Perform tape rotation (Power Vault TL2000)
• Troubleshoot immediate issues and escalate when necessary
• Perform Administrator duties as follows:
• Work within DHCP to create reservations for network resources when necessary and scopes
• Administer and support Symantec Enterprise Protection v10
• Manage file server by creating/sharing/denying access to files and folders
• Manage print server by configuring/sharing/maintaining printer server shares/drivers
• Patch network devices
• Create/maintain PC images for deployment
• Manage MDM (MobileIron):
• Unlock mobile devices
• Provision mobile devices
• Deploy apps
• Wipe mobile devices
• Manage Cisco VoIP telephones (7945/7965/7915/7937 ) through CUCM (CallManager) & CUCA (Unity)
• creating/deleting/configuring user accounts
• creating/deleting/configuring phone extensions
• creating/deleting/configuring voice mailboxes
• creating/deleting/configuring hunt groups
• creating/deleting/configuring expansion modules
• Manage AV system as follows:
• Assist users with all meeting setups which included establishing conference calls, establishing communication between Cisco SX20 TelePresence and Cisco Tandberg C-40, securing presentation equipment (Sennheiser and Shure microphones, laptops, Sennheiser translation equipment, etc.)
• Prepare training manuals and train users how to use Crestron touch panels
• Manage A/V calendar
• Perform maintenance on AV system (test equipment, service projectors and service wireless microphones)
• Troubleshoot system issues and escalate major issues to vendor
• Research and recommend solutions/improvements/additions
• Work with Cisco VCS-e to troubleshoot communication issues and add equipment
• Lend in-person support to/help organize all special events, political meetings, executive-level meetings, and town hall meetings
• Assist with DNS:
• Use OpenDNS to blacklist or whitelist email, IP, and domain addresses
• Assist with spam filter:
• Use Mimecast to release/block spam

IT Support Associate

• Answer main helpdesk line
• Render support to 800+ end-users in-person/ via telephone/ remotely/ via email as part of a (4) person team.
• Support all issues related to Windows Operating systems (Windows 95 - Windows 7), Windows Server 2008, MAC OS X(Leopard) running on Compaq, HP, Dell, and MAC systems
• Manage images using Norton Ghost.
• Record/update end-user problem, status and resolution in ticket tracking system (BridgeTrak/ HelpDesk Authority)
• Provide support for off-site users running VPN 5/Citrix 9.0 via GotoAssist and RDP.
• Perform routine activities in Active Directory 2003
• Maintain servers by installing updates and upgrading/replacing internal parts
• Perform daily backup tape rotation on Dell Overland 2000/4000 tape libraries and AS/400
• Recover deleted files from server and backup tapes
• Manage backup jobs running on Veritas Backup Exec 9.1 and Symantec Backup Exec 12
• Record meetings in Helpdesk calendar
• Set up and recover laptop and projector equipment used in meetings

We'd love your feedback!

Resume Categories

• .NET Developers/Architects Resumes
• Java Developers/Architects Resumes
• Informatica Developers/Architects Resumes
• Business Analyst (BA) Resumes
• Quality Assurance (QA) Resumes
• Network and Systems Administrators Resumes
• Help Desk and Support specialists Resumes
• Oracle Developers Resumes
• SAP Resumes
• Web Developer Resumes
• Datawarehousing, ETL, Informatica Resumes
• Business Intelligence, Business Object Resumes
• MainFrame Resumes
• Network Admin Resumes
• Oracle Resumes
• ORACLE DBA Resumes
• Other Resumes
• Peoplesoft Resumes
• Project Manager Resumes
• Quality Assurance Resumes
• Recruiter Resumes
• SAS Resumes
• Sharepoint Resumes
• SQL Developers Resumes
• Technical Writers Resumes
• WebSphere Resumes
• Hot Resumes

Are you Hiring?

Talk to a Recruitment Specialist Call: (800) 693-8939

• Schedule A Meeting
• Franchise Opportunity
• LCA Posting Notices
• Hire IT Global, Inc - LCA Posting Notices
• Electronic PERM posting Notice

Client Services

• IT Staff Augmentation
• Hire Programmers
• Government Services
• IT Project Management
• Industry Expertise
• Resume Database

Job Seekers

• Browse Jobs
• Upload Resume
• Employee Benefits
• Resume Marketing
• Us Citizens/Green Cards

Visa Sponsorship

• Employer on Record Services (EOR)
• Forms Checklists
• H1B Visa Transfer
• E3 Visa Sponsorship
• TN Visa Sponsorship
• EB3 to EB2 Porting
• Green Card Sponsorship