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How to get the 'Assignment group' names of specified type?
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06-06-2018 11:42 PM
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Create an assignment group
Create an Operational Technology (OT) specific assignment group to assign to OT incident records.
Role required: admin
The Assignment Group field in an OT incident record only shows assignment groups with the type OT. This helps separate Operational Technology (OT) and Information Technology (IT) incidents.
You can create OT-specific assignment groups that you want visible on an OT incident record.
- \n Navigate to All > User Administration > Groups . \n
- \n Select New . \n
- \n Select Submit . \n
Now, the OT-specific assignment group is visible on the incident record.