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Servicenow Developer Resume Samples

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• Working knowledge of the Reporting and BI industries landscape, including vendors and tools
• Working with end user groups to evaluate and solve technical problems
• Working knowledge of JavaScript, CSS, and HTML5 for responsive design
• Willing to learn/adopt
• Taking ownership for technical solutions
• Developing system integrations and process automation within the ServiceNow instance and other Information Services applications
• Creating ServiceNow reports and dashboards
• Estimating, including design, development/purchase, and installation
• Wide range of technologies within technical specialty - from state of the art to legacy systems
• Communicates with project manager on a frequent basis. Identifies tasks and issues that may have an impact on service levels or schedules. Provides realistic task and cost estimates. Screens resumes of team members, interviews, makes hiring and assignment recommendations, and writes reviews
• Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas
• Reviews and approves documentation and diagrams created by IT team members (e.g., system specifications). Writes documentation, including technical standards and processes
• Participates in design, code, and test inspections throughout product life cycle to identify issues. Participates as a technical consultant at other project meetings. Presents technical status and issues at milestone reviews
• Provides expert level IT technical lead services and direction for critical software, middleware, and/or hardware projects (e.g., applications, networks, communications, and client server technologies) on multiple platforms. Provides technical expertise in systems, technical infrastructure, tools, modeling, external interfaces, and other technical areas. Completes complex development, design, implementation, architecture design specification, and maintenance activities
• Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform
• Actively participate in daily Scrum meetings and regular sprint planning, review, and retrospective meetings
• Perform L3 troubleshooting of reported application problems
• Guide junior developers in best practices
• Implement and innovative ServiceNow solutions in ServiceNow as assigned
• Participate in the design and recommendations of overall system functionality
• Configure and maintain the system ensuring consistency according to established governance
• Ability to develop quality documentation that clearly articulate solutions and the ability to perform demonstrations
• Ability to effectively share technical information and train and mentor less experienced or knowledgeable team members
• Self-starter with excellent attention to detail, ability to multitask, and effective time management skills
• Advanced knowledge of any two, and intermediate knowledge of two others COBOL, C++, C, Java. C#, Visual Basic, CICS, or SQL
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
• Ability to manage tables, relationships and metadata in ServiceNow
• Strong knowledge of JavaScript
• Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
• Strong leadership, teamwork, facilitation, and interpersonal skills, with the ability to work across functional lines and at many levels
• Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications

15 Servicenow Developer resume templates

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• Coordinate activities of the ServiceNow technical team in determining
• Provide technical assistance and training to ServiceNow
• Bachelor’s degree in Computer Science, business or related field or equivalent
• Two years of experience or equivalent proficiency in project management
• Excellent PC skills, including Microsoft Office products
• ServiceNow Application Administration Experience
• Java web development and Client-side JavaScripting
• Cascading Style Sheets
• Databases (MS SQLServer, Oracle, DB2) or Data Modeling
• Software Development Life Cycle (SDLC) knowledge
• At least one ITIL or ITSM Certification
• .Net Development
• C# (c-sharp)
• MS SQLServer Administration
• MS SQLServer Integration Studio (SSIS)
• Customization, Applications Configuration, Scripting, Exception Processing, Validation, Usability, Interfaces, etc
• Design and implement new functionality using Business Rules, UI Policies, Access Lists etc
• Service Catalog and Request Workflow Design and Configuration
• Modules & Application implementation
• Use of Mid server, web-services, email and other relevant technology
• Work with Business Systems Analyst to gather and review requirements
• Provide innovative solutions to business requirements
• 3-4 years ServiceNow experience required
• 2-3 years experience with web technologies such as Javascript, XML, HTML, CSS etc
• Experience with ITIL & Scrum methodologies
• Experience implementing SaaS solutions
• Knowledge of technical components such as LDAP, SMTP, SSO and enterprise IT architecture
• Working knowledge of relational database concepts and structure
• Working knowledge of Object-oriented programming, class models and inheritance
• Experience with security risks and impact from a development perspective
• Integration experience SOAP & REST a plus
• Excellent communication skills (verbal & written)
• A minimum of 2 years experience as a ServiceNow Developer
• A background or working knowledge of software coding/ scripting
• Experience of working projects that involved integrations and interfaces to and from ServiceNow and external systems
• Develop and deliver customized portal web pages in ServiceNow using Bootstrap and AngularJS JavaScript frameworks
• Work with functional and admin teams to deliver automated workflow solutions in ServiceNow
• Advanced scripting of business rules, UI Policies, Client Scripts, ACLs, Workflow Activities, etc
• 3rd party software integrations with ServiceNow
• Facilitate and support the rollout of new application and enhancements in ServiceNow
• Advise functional and admin teams on design, development and overall ServiceNow best practices
• React quickly to ever changing market conditions and technology advancements with “out of the box” solutions that allow our business partners to have the tools that will enable them to reach and exceed our sales goals
• Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements
• Strong math and analytical skills as well as excellent oral and written communication skill
• 3+ years of software engineering experience including
• Bachelor of Science in Computer Science or similar technical discipline
• ServiceNow System Administrator Certification for Service Now Role
• ServiceNow Implementation Specialist Certification Preferred for Service Now Role
• ITIL V3 Foundation Certification preferred
• Excellent organizational, analytical, written and oral communications skills
• Excellent interpersonal skills with proven ability to use those skills to effectively Interface with end users and development teams to conduct systems analysis and planning
• Minimum 3+ years of ServiceNow development, configuration and administration experience in an enterprise environment
• Proven and verifiable history of analyzing business situations and working within a group environment to provide efficient and effective software solutions
• Proven history of providing technical support during all phases of project delivery. This includes, but is not limited to: development of project estimates, solution design review, documentation creation and review, and peer code reviews
• Knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
• Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications a plus

Senior Servicenow Developer Resume Examples & Samples

• Design, develop and test solutions built on Citi’s internally hosted ServiceNow platform
• Collaborate with business analysts and other developers to identify ways to simplify user experience
• Collaborate with business analysts to clarify requirements and create test cases
• 5+ years of development experience
• 3+ years advanced web / JavaScript development experience
• Bachelor’s Degree in computer science or equivalent
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS, Bootstrap
• ServiceNow development experience
• Experience working in a Scrum/Agile framework
• Advanced understanding or Oracle DB performance optimization
• Tibco ESB experience
• Unix/Linux knowledge
• 3+ years of ServiceNow development experience
• 5+ years overall development experience
• Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS
• ServiceNow Certified Application Developer
• Experience working as a team lead and or architect
• Hands on experience of 3 or more years in developing and managing service oriented applications such as ServiceNow with scripting training
• Prior experience with the Discovery tool in SNC and strong knowledge of the CMDB and Asset management modules
• Experience in JavaScript, Jelly Scripting, JQuery, Angular JS, Bootstrap, HTML, Ajax, CSS
• Expertise in ServiceNow Scripting language
• Experience creating customer facing portals using Content Management Systems in SNC
• Experience and/or knowledge about Orchestration
• Experience in Web technologies (Web Services, SOAP, XML, JSON, Ajax, HTML, CSS)
• Knowledge of Active Directory/LDAP integration with Service Now
• ITIL v3 certification and implementation experience desired
• System implementation and system integration experience
• Experience with and understanding of Networking
• Familiarity with IT transformation and experience managing business needs and requirements to IT deliverables
• Prior experience with data migration projects
• Experience with establishing Single Sign On protocols

Servicenow Developer Lead-on Site Multiple UHG Locations MN Resume Examples & Samples

• Experience gathering and documenting requirements from Client / Business
• Experience with ServiceNow Custom applications
• Experience leading & working with remote resources

Servicenow Developer, Senior Resume Examples & Samples

• 2+ years of experience with ServiceNow development and integration
• ServiceNow Certified System Administrator Certification
• Security+ Certification
• Bachelor’s degree or equivalent experience and eight (8) years of experience
• Equivalent experience substituted for a degree must be in Tier III support and enterprise-wide network infrastructure implementation and architecture
• 5+ years of hands-on experience in IT Service Management, Asset and Configuration Management and ITILÒ practices
• 5+ years of experience engineering and operating large IT infrastructure
• 3-5+ years of experience with ServiceNow’s Service Management Suite including, but not limited to, the following modules: Service Now Asset Management Service Now Configuration Management Service Now Incident Management Service Now Problem Management 5+ years of experience with application deployment
• Experience working in a Team environment comprised of system administrators and engineers
• Experience developing project plans and schedules and briefing senior government customers
• Experience in performing root cause analysis, risk identification, and risk mitigation
• Research emerging technologies and makes recommendations based on future business needs
• Intermediate to Advanced skills with Microsoft Office Suite including Word, Project, and Excel
• Interpersonal skills including the ability to collaborate effectively, self-awareness, and excellent written and oral communications
• Candidate must possess a DoD Interim/Active clearance
• Experience with or working knowledge of eBonding Systems Integration Familiarity with MDMs or EMMs Familiarity with US government network environments and policies (data and voice networks, IT security systems, policies and procedures)
• Interpersonal skills including the ability to collaborate effectively, self- awareness, and excellent written and oral communications
• ITIL ® Foundation certification Certifications: MCSE, PMP, or other related certifications
• Occasional travel (less than 10%) may be required within the Washington, DC Metro area
• Core configuration administration– navigation, search, UI, manage lists and forms, create/modify business rules and client scripts, activate plugins
• Core application administration – build business rules for events and notifications, perform upgrades, manage application security
• Service administration– create and manage reports, configure Service Level Agreements (SLA) within the tool, create customization and branding for the website
• User administration – user access, roles, groups, profiles
• Data management – manage data with tables and CMDB, manage data with import sets and update sets
• Administration of Knowledge Base and Service Catalog. Build and test workflows for Service Catalog
• Responsible for develop and enhance the ServiceNow instances that are dedicated to CLIENT
• Develop web services using java scripts for API’s with other applications
• Develop new features within CLIENT instances using XML, workflow, and other related technology and tools
• Work with Infrastructure, Security, and service providers to conduct proof of concept, design, and implement discovery, service automation, and other related features
• Work with IS Service Management, Application Management Organization, and other stakeholders to design and develop functions in ServiceNow to support the business needs
• Help CLIENT to ensure its compliance with SOX and Security policies
• Work with current partner (ServiceNow) to ensure CLIENT gets the maximum value for their products and services
• Help current projects in flight finish with success
• Upgrade to Helsinki from Geneva (Currently in Test waiting for promotion to Prod)
• Convert incidents to Requests (Reqs have been gathered, finalizing dev)
• Implement Service Portal (Researching UX/UI needs from Restaurant)
• Connect Mulesoft Server to ServiceNow InstanceSearch Jobs US
• Designing and developing the Service Request workflows, SOAP integration with 3rd party tool to import data into ServiceNow
• Customizing and developing for the ServiceNow Platform using JavaScript, SOAP web services
• Proficient in development of workflows, custom web services, custom notifications, assessments, custom app. development etc
• Demonstrated consulting expertise (gather requirements, problem solve and recommend) in mid-sized and large (Fortune 500) customer environments
• Demonstrated ability to achieve high level of Customer Satisfaction on all consulting engagements
• Create ServiceNow applications to provision business functions to service desk teams. Create integration interfaces, UI, and workflow configuration
• Collaborate with enterprise architects in designing and developing reusable solutions
• Evaluate enterprise architectures and recommend/spearhead adoption of ServiceNow at customer implementations as the primary or adjunct technical platform
• Participate in business development discussions and customer meetings, elicit advantages of using ServiceNow in application development and deployment
• Work closely with service desk business and IT teams, support ServiceNow configuration including upgrades to latest ServiceNow releases
• Create ServiceNow based prototypes to demonstrate business functionality that can be quickly achieved using the platform
• Recommend latest solutions using the ServiceNow platform keeping abreast of the product roadmap and new features on the horizon
• Implement DevOps for ServiceNow to establish reliable development, test, and deployment environments including consistent configuration
• Support automation and increase in productivity during development and deployment of existing ServiceNow based applications
• Design, develop and configure the ServiceNow with best practices in mind to fulfil business needs
• Experience with Incident Management, Change Management, Problem, Asset Management, CMDB Management, Service Catalog, HR, and Problem Management domains and implementation using ServiceNow
• Experience with integrating ServiceNow based applications with external systems using SOAP or REST based web services
• Experience in application deployment and migration between environments
• Excellent communication skills, interpersonal skills to interact with customers and team members
• Analytical and problem solving skills, Ability to listen and comprehend, Ability and willingness to learn
• Experience in creating ServiceNow based electronic forms supported by workflows and business rules
• Experience in Advanced ServiceNow Administration
• Exposure to jQuery and Angular.js
• Exposure to Governance, Risk, and Compliance
• Intermediate knowledge of secure software development
• Demonstrated ability to understand functional needs and how systems can support those needs
• Demonstrated ability to develop deployment plans
• Demonstrated broad problem solving skills
• Advanced skills associated with software design, modification, implementation and deployment, including object-oriented programming concepts
• Self-motivated and works independently and as part of a team
• Able to learn effectively and meet deadlines
• Thorough experience with common programming tools
• Demonstrated ability to follow software specifications
• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization
• Demonstrated ability to interface with management on a regular basis
• Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, SLAs, Release Management, etc
• Proficiency with technical ServiceNow components such as: business rules, client scripts, UI policies and actions, UI pages and macros, script includes, catalog items, workflows, web services, reports, etc
• Proficiency with HTML and JavaScript
• Experience working with customers to understand requirements and implementing information technology solutions / initiatives
• Experience with creating and managing technical documentation
• Experience with Domain Separation in ServiceNow
• 8 years hands-on experience developing, maintaining, and administering 1 or more ServiceNow instances
• ServiceNow Certified Administrator Preferred
• Develop custom ServiceNow applications using modern web technologies
• Participate in internal and customer meetings identify unique use cases for the ServiceNow platform
• Rapidly prototype new solutions to demonstrate ServiceNow capabilities to our clients
• Experience integrating ServiceNow with external systems through SOAP or REST web services
• Experience with the ServiceNow Studio IDE
• Experience using the Workflow Editor to configure workflows
• Experience with HTML5, JAVA, JavaScript, jQuery, CSS, Angular.js
• ServiceNow Certified Application Developer or Certified Implementation Specialist
• 2+ years implementing ServiceNow solutions
• Experience with ServiceNow System Administration
• Experience creating responsive, mobile-friendly websites
• Experience creating 508 compliant websites
• Experience using DevOps principals in the ServiceNow platform
• Experience integrating Single Sign-On (SSO) with ServiceNow
• Ability to stay on schedule and produce results in a timely manner
• Must be able to work in a team atmosphere with absolute transparency

Servicenow Developer, Mid Resume Examples & Samples

• Experience with Web design, database design, and software programming
• Experience in working with Web technologies, including JavaScript, Ajax, HTML, and CSS
• Completion of ServiceNow Foundations Course
• Core configuration - personalizing forms/lists and administering applications & modules
• Ability to set up data security via control rules, domain separation etc
• Experience with run book automation and SN workflows
• Scripting experience on the ServiceNow platform(client + server side)
• Experience with web technologies (XML, JavaScript, Web Services, etc.)
• ServiceNow Certifications is a significant plus
• Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks
• Configuration of functionalities according to the best process & practices
• Integration with other ITSM tools & 3rd Party tools
• Knowledge of ITIL processes
• Configure ServiceNow Discovery
• Minimum 3+ years of JavaScript experience including usage of jQuery, Bootstrap and AngularJS frameworks; HTML experience
• Minimum 3+ years of ServiceNow development experience in an enterprise environment
• Knowledge of Agile Development frameworks including Scrum
• Experience with the integration (interfacing) of enterprise software systems with ServiceNow
• Must be adaptable to work in a varied, fast paced, exciting, and ever changing environment
• Releases enhancements to the live environment
• Participate in audit activities related to the Incident, Request and Asset management processes
• Comply with Cubic’s Quality Management System
• Development of new software products and coding updates and modification of existing products
• Conduct testing as required for the product definition and development
• Create and test code to implement the product or product features
• Develop testing parameters for new products and/or functionality
• Must have a Bachelor's degree (4 year program) in Computer Science or equivalent discipline
• Excellent written and verbal communication skills
• Must be responsible, self-motivated, self-starter, personable and well-organized
• Good interpersonal skills; ability to work with diverse groups
• Must be able to work in a fast paced environment with minimal guidance and frequent changes of requirements
• Ability to multi-task, prioritize, and engage productively on multiple projects in various stages of development simultaneously
• Ability to analyze customer needs and technical goals to design robust, user friendly applications
• Ability to work in a team atmosphere
• Ability to manage entire application development projects throughout product life cycle
• Ability to communicate effectively with technical teams including application designers, programmers, testers, QA team, and documentation and support staff
• Ability to develop project requirements and schedules and communicate them effectively to management
• Must be able to pass a background and drug test
• Knowledge of payroll, HR, and time and attendance systems, specifically Kronos, is a huge plus
• ServiceNow Development Experience
• Knowledge of web standards and technologies (CSS, XML, jQuery, DHTML)
• PL/SQL or T-SQL experience
• Proficient with Oracle or Microsoft SQL Server
• Ability and desire to learn new technologies
• Perform ServiceNow development and support duties
• The Software Developer designs and develops or enhances software applications and systems which provide the required functionality for IT services and turns user expectations into product capabilities
• Researches emerging technologies to determine impact on application execution
• Provides input to staff involved in writing and updating technical documentation such as user manuals; system documentation; and training materials
• Troubleshoots complex problems and provides customer support for application issues
• Experience developing software to support process flows, methods and procedures, functional requirement documentation
• Experience with scripting & programming languages (JavaScript preferred), Python, Perl, Java UNIX shell scripts
• Familiarity of CMMI level 3 best practices
• Experience with Service Now or similar platform operations, procedures, processes, and data systems
• Read,analyze and interpret business requirements, system documentation, and technical procedures
• Secure relevant information, integrates data from different sources, and identifies possible causes of problems
• Support operations and provide Tier 3 support for an enterprise CMaaS solution based on ServiceNow, Tripwire, and McAfee ePO
• Support Extract, Transform, and Load operations to retrieve content from Tripwire and ePO repositories as well as existing hardware, software, system boundary inventories. Maintain and present that content within ServiceNow
• Push Asset Summary Reporting (ASR) content from ServiceNow to RSA Archer based dashboard
• Design and implement broader data integration with RSA Archer via Restful API data draw from ServiceNow
• Ensure content flow to RSA Archer is correct information. Identify quality procedures to ensure summary data is accurate and not more detailed than required
• Design and build more detailed ServiceNow reporting for internal use cases
• Conduct appropriate analysis and ensure calls that are unable to be resolve dare appropriately forwarded to vendor product support. Support the following: 1) provide initial problem resolution where possible; 2) generate, monitor, and track incidents through resolution; 3) provide software support; 4) maintain frequently asked questions and their resolutions; 5) obtain customer feedback and conduct surveys
• Provide expert product capabilities and design input into solution design, build, and test activities and documentation
• Contribute technical input to CMaaS Technical Training
• Experience in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
• Strong skill sets on debugging SQL stored procedures, triggers,Views, Query Optimization Techniques & query hints
• Experience with dashboard or Security Information Event Management (SIEM) systems, including ingest of third-party data for rendering within the dashboard or SIEM
• Ability to manipulate large volume of data in order to provide customer requested reports or charts
• Familiarity with the NIST 800 publications governing the FISMA Act
• ServiceNow Certified Administrator
• ServiceNow: Domain Seperation
• ServiceNow: Scripting in ServiceNow

Servicenow Developer Lead-multiple Locations Resume Examples & Samples

• 3 years’ experience with ServiceNow configuration
• 3 years’ experience with ServiceNow development
• Java script experience
• Bachelor's Degree or equivalent
• Respond to production problems and implement immediate resolution efforts across technology areas
• Systems Development Engineering
• Bachelor’s Degree in Computer Science, Engineering, Information Systems, and / or equivalent formal training or work experience
• 5 – 8 years of experience in Information Technology or business environment
• JavaScript, Angular-J experience is required
• HTML 4-5, Boot Strap and CSS experience is highly desired
• Service Now Certified Application Developer and/or Admin
• Integration Specialization desired
• Knowledge of Performance Analytics, Discovery and Asset Management
• Basic knowledge of software development, practice, concepts, and technology obtained through formal training and / or work experience
• Basic knowledge of at least one required programming language
• Prior exposure to Service Now is required, currently on Geneva Patch 5
• Excellent partnering, communication, and negotiation skills so as to interact effectively with business Customers and technology development and support groups
• Ability, within a specific technology area and under direction, complete root-cause analysis, design solutions, write code, perform testing, provide documentation, and implement small development projects or components of large projects
• 3+ years of experience with development on the ServiceNow platform
• Experience with Web development technologies, including JavaScript, HTML CSS, and the Glide stack
• Ability to add capabilities and make software changes
• BA or BS degree in CS or Computer Engineering
• Experience in interfacing with ServiceNow applications for Tableau data visualization and business intelligence products
• Ability to work with stakeholders to define requirements
• Designs and develops solutions within the ServiceNow environment to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces and any other customization required to support client processes
• Develops ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, MYSQL, XML, HTML and CSS
• Creates and maintains API and data integration processes between ServiceNow and other services
• Monitors health, usage and overall compliance of all ServiceNow applications
• Performs version upgrades and patching
• Minimum of 2 years of experience in software development, information systems or an equivalent technical environment
• Experience in all aspects of the software development lifecycle, including design, functional and technical requirements, coding, debugging, testing, release and operational support
• Experience with agile software development methodologies, web development and object-oriented programming methodologies
• Experience with software development best practices, including coding standards, code reviews, source control management, build processes, testing and operations
• Experience with Content Management System design, build and integration
• Experience with Enterprise CMS tools such as SharePoint or Drupal
• Experience with front end web technologies such as HTML, CSS and JavaScript
• Experience with digital asset design and development tools, such as Photoshop
• Understanding of developing and consuming RESTful web services
• Knowledge of JavaScript frameworks such as Angular and Bootstrap
• Knowledge and proficiency in developing and integrating API’s
• Understanding of Infrastructure and Database design for High Availability applications
• ServiceNow Systems Administrator certification required
• ITIL V3 foundation certification required
• Implementation Specialist certification strongly preferred
• Proven and demonstrated consulting experience (problem solver with attention to detail, resourcefulness, not shy away to ask tough questions in a positive manner and understanding of business drivers behind the technology)
• Demonstrated ability to work and use SDLC/SCRUM and PRINCE2 as a delivery methodology
• Strong JavaScript skills and understanding
• Experience with Web Technologies like XML, HTML and Web Services
• Knowledge of technical components such as LDAP, VPN and SSL
• Strong communication skills (active listener, think before acting, superb verbal and writing skills)
• Develop changes on ServiceNow platform according to best coding practices
• Be able to translate requirements into ServiceNow designs
• Meet project deadlines, report deliverables
• Attend project team meetings
• Provide alternative and out of the box approaches
• Act as a subject matter expert in the field of ServiceNow development, support & develop others
• Cooperate with other developers, Business Analysts and Project Manager
• ServiceNow coding experience (at least 1 year)
• Advanced Javascript coding (minimum 3 years of hands-on experience)
• HTML/CSS/XML/DOM/Prototype/jQuery/Bootstrap proficiency (minimum 3 years of hands-on experience)
• ServiceNow System Administrator Certificate
• ServiceNow Developer Certificate
• ServiceNow Implementation Specialist Certificate
• AngularJS (1.x)
• SOAP/REST Web Services
• Java programming experience
• MidServer scripting
• ITIL Certification
• At least 1 year experience in Client Facing Communications (Oral, Written)
• ITIL Foundation certification is required (ITIL Intermediate certification desired)
• ServiceNow Implementation Bootcamp Certification required
• At least 5 years of experience in ITSM Solutions with ServiceNow
• At least 2 years of experience in Cloud computing and cloud spaced solutions
• Ability to successfully design, develop, and support web-based applications and websites
• Ability to interface and develop with Java/J2EE backend technologies
• Ability to work on multiple overlapping projects
• At least 2 years of experience with JavaScript development
• At least 2 years of experience in AJAX, HTML
• At least 1 year of experience in Glide and Bootstrap
• Experience developing in JavaScript frameworks (i.e. AngularJS)
• Experience with Apache Jelly or similar technologies (i.e. JSP)
• Intermediate ITIL Foundation Certified
• Additional advanced ServiceNow
• 3 to 5 years of experience in Client Facing Communications (Oral, Written)
• Effectively develop within Service Now modules, participate in installation/configuration
• Review and refine designs for usability, review testing scenarios and refine test cases to ensure applications quality and work with users to review test results to ensure they meet expected results
• Evaluate new features and produce recommendations
• Bachelor’s degree or equivalent experience and 1-2 years of experience
• 1-2 years of experience with one or more ServiceNow’s Service Management Suite modules: Service Now Asset Management, Service Now Configuration Management, Service Now Incident Management
• 1-2 years of experience with application deployment
• Interpersonal skills including the ability to collaborate effectively, self- awareness, and written and oral communications
• Experience working in a Team environment comprised of developers and engineers
• Experience working within a structured development (Agile or waterfall) environment
• Candidate must be able and willing to obtain a TS/SCI clearance with polygraph
• Overall, looking to have ServiceNow Development and Administration, ITIL process implementation, and Excellent Communication Skills
• Experience developing on SaaS (Software as a Service) based tools (ServiceNow), with focus on implementing ITIL processes
• ServiceNow platform development
• ServiceNow administration
• Experience with release/version upgrades including scheduling cloning and migration of data from instances with ServiceNow
• End-to-End Service Catalog development and complex workflows
• Applies innovative technical solutions to business and the application processes
• Defines and documents procedures for processes and workflows
• Works on multiple projects as a project team member, occasionally as a project leader
• Responsible for troubleshooting problems as reported by users
• Supports Web access and electronic messaging services and maintains a secure systems environment
• Communicates effectively with management and other members of the project
• Integration of disparate systems using SOAP and REST APIs
• Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration
• Creation of Web Service for data integration
• Additional duties as assigned and defined by management
• Deliver reporting & analytics solutions to business stakeholders using ServiceNow Performance Analytics as part of the IT BI Team
• Define the right Key Performance Indicators (KPIs) that align to business objectives
• Create new jobs, indicators, breakdowns, widgets and dashboards
• Manage recurring activities like job schedules, user access permissions, exception report creation etc
• Maintain repository of available content and document best practices and help with end user adoption of Performance Analytics
• Work together with ServiceNow application development teams to ensure application changes required for Reporting & Analytics are deployed successfully
• Accountable to ensure deliverables to business stakeholders are complete, consistent, high quality, on time and deliver valued outcomes
• At least 2-3 years of experience in application development on ServiceNow platform (administration is a plus)
• Understanding of business and technical terminology around Continuous Improvement, Key Performance Indicators, Metrics, Dashboards, Trending, Target Setting, etc
• 3-5 years of overall experience and Bachelor’s degree or equivalent training is required
• 1-2 years of experience in solution consulting or business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations
• A broad working knowledge and understanding of business processes across various business functions (Partner, IT, Marketing, Legal, Facilities etc.) as well as of the ServiceNow solutions that support these business functions
• Must have strong written and oral communication skills and be self-directed and independent
• Act as the Performance Analytics subject matter expert and own Performance Analytics delivery within ServiceNow IT
• Defining the right Key Performance Indicators (KPIs) that align to business objectives
• Driving process workshops and related activities inclusive of eliciting business requirements and performing a gap analysis of current/to-be processes
• Work alongside the Business Analyst to analyze requirements & determine scope, level of effort and resource needs to meet business demand
• Active participant, contributor and thought leader in the Reporting and Analytics Community of Excellence within ServiceNow
• Hands on development of dashboards, widgets, indicators & breakdowns and partnering with ServiceNow Application Development teams as required
• Contribute to the continual improvement of Performance Analytics roadmap as well as the maturing of the IT Reporting and Performance Analytics capabilities, expertise, best practices and solutions
• Counsel business stakeholders on reporting and KPI best practices
• 6-8 years of overall experience in application development on the ServiceNow platform (administration is a plus)
• Bachelor’s degree or equivalent education is required
• Ability to understand and challenge business needs of business stakeholders in the area of continuous performance improvement, translate these needs to technical requirements and convert into solutions
• 4-5 years of experience in solution consulting or business analysis function including defining requirements, developing solution alternatives and estimates and translating business requirements into specific systems, applications or process designs within IT and business organizations
• Able to thrive in a fast paced, deadline driven environment
• Provides consulting regarding the architectural principles and development techniques associated with complex projects
• Develops, supports, and assists with the design of Macy’s middleware environment including: maintenance functions related to hardware capacity, software upgrades, and efficient use of resources; and software for operating systems, layered products (Web Server, MTS, etc.) and operating system augmentation
• Based on customer requirements, formulates/defines systems scope and objectives; analyzes technical requirements; translates developer requirements and recommends architecturally sound solutions
• Researches, develops, codes or modifies architecture components that are well designed, efficient and conform to MST architectural standards. Produces reusable sample code
• Prepares detailed specs from which components will be written
• Provides trouble-shooting assistance on supported systems
• Provides key metrics to management about the health and use of supported systems
• Participates in the effort to establish better processes and systems to ease maintenance of supported systems
• Interfaces with development teams to improve maintainability of supported systems as well as the systems being developed by development groups
• Trains and educates developers on the extension of a stable production, development and testing middleware infrastructure
• When assuming the project manager role, manages day-to-day project-related activities for projects of moderate to high complexity. Produces, drives, and manages project schedules, status, resources, deliverables, issues, risk, and timelines throughout the project with input from the team. Builds team consensus and has responsibility for the execution and final delivery of the project. Conducts post-phase evaluations and communicates “lessons learned” and best practices to management
• Manages customer expectations. Keeps the customer aware of the project status and critical issues and risks. Obtains customer sign off at appropriate checkpoints
• Prepares documentation on all phases of development of new systems and modification of existing systems
• May serve as primary system support for two or more complex information systems based on in-depth system knowledge
• May be responsible for training, mentoring, directing, and validating the work of less experienced/knowledgeable analysts
• Keeps management well informed on a timely basis of progress, status, and concerns for each assignment
• Effectively communicates ideas and information to peers, management, and customers
• Participates in “on call” rotation. Must respond within 1 hour during off times for support
• The ideal candidate has worked with a Service Request Catalog and has knowledge of designing and building workflows
• Deep knowledge of JavaScript, JSON, XML, SOAP, REST and associated frameworks (JQuery, Angular JS) required
• Experience with HTML technologies including HTML, CSS and Basic Tags required. UI/UX design experience a plus
• ServiceNow Certified System Administrator desired, Advanced System Admin is a plus
• Knowledge of ITIL, Agile, Lean or Dev/Ops desired
• Bachelor’s Degree preferred and 5-7 years of related experience or an equivalent combination of education and experience
• Minimum 6 years application programming; minimum 2 year systems programming; minimum 2 year experience in systems and architecture design
• Advanced knowledge middleware concepts (RPC, MOM, Publish and Subscribe)
• Intermediate knowledge of systems and application architectures
• Intermediate knowledge of systems programming concepts on CICS, Windows or UNIX
• Intermediate knowledge of web development skills and architecture
• Strong analytical, problem solving, multitasking, and time management skills with consistent attention to detail. Advanced understanding of analytical techniques
• Strong functional understanding of the assigned retail business area (logistics, credit, and so forth) and how it interacts with other areas of the business and detail processes. Overall understanding of the MST suite of systems and their interdependence is a plus
• Strong understanding of emerging technologies and systems development best practices
• Strong conflict resolution, negotiation, and consensus building skills
• Advanced presentation and written and verbal communication skills. Ability to effectively communicate technical issues and solutions to all levels of business
• Advanced PC Windows skills (MS Word, MS Excel, and MS Project)
• Strong understanding of the MST Solutions Framework
• Bachelor's Degree in Business, Economics, Mathematics, Psychology (I/O Psychology, Sociology, Information Technology, or Hard Sciences with a focus on research and analysis
• 3+ years of relevant consulting or industry experience
• Proven experience effectively prioritizing workload to meet deadlines and work objectives
• Statistical analysis experience (use of statistical software such as SPSS, SAS, Stata, MATLAB, R)
• Experience developing or working with any of the following languages: SQL, Javascript, Java, CSS, HTML, HTML 5, PHP, or C
• Experience working in the Amazon Web Services environment to provision and configure Linux and/or Unix environments, and web servers like Apache and/or HAProxy
• Experience with relational databases such as MySQL, Oracle, DB2
• Implementing, configuring and customizing Web Technologies (XML, HTML, AJAX, CSS, HTTP, etc.)
• Create ServiceNow workflows to automate repetitious tasks that are manually performed by involved team members
• Develop ServiceNow reports to assist the process and configuration management workflows
• Support and enhance existing Customer Portals using ServiceNow CMS functionality including Jelly Script, UI Macros, custom Script Includes and roles
• Direct, analyse, and prepare recommended changes in development, maintenance and system standards having critical, solution-wide impacts
• Ensure that ServiceNow standard practices are utilised for all configuration and customisation
• Provide insight and expertise into the ServiceNow configuration based on previous work experiences and education
• Create technical documentation to support client handovers
• Bachelor’s Degree and 3 or more years of experience in the Software Programming Applications area OR
• High School Diploma or Equivalent and 5 or more years of experience in the Software Programming Applications area AND
• Experience assisting with design, coding benchmark testing, debugging and documentation of programs
• Experience working with multiple phases of software systems programming applications
• 2- years of experience directly with administration in ServiceNow
• ServiceNow Administrator Certified
• Demonstrate a strong understanding of the underlying ServiceNow framework and architecture, which includes understanding relational databases. Understanding of database query language (specifically SQL)
• Experience in development and support within JavaScript frameworks (i.e. AngularJS)
• Demonstrate a strong understanding of one or more of the following ServiceNow technologies/modules: Project/Portfolio Suite, Incident and Change Management, Discovery & Asset Management, and Service Portal
• Experience with PowerShell
• ITIL Foundation Certified
• Able to communicate complex technical concepts in great detail, clearly, to other technical people and non-technical people
• 3 to 5 years of experience in Client Facing Communications
• Analyze, design, write program code, test, document, and implement functionally appropriately, technically sound, and well-integrated application systems in accordance with Customer requirements, and organizational methodologies and standards
• Bachelor's degree in Computer Science, Engineering, Information Systems, and / or equivalent formal training or work experience
• 8 - 12 years of experience in Information Technology or business environment
• Basic knowledge of technical / business environment
• ITIL Foundations Certification Highly Desired
• Demonstrates programming aptitude and ability for logical and abstract thinking
• Ability to analyze and resolve problems of simple-medium complexity
• Ability to manage projects using the organization’s project management methodology
• Ability to work effectively in a strong Customer service / team oriented environment
• With direction, analyzes and understands functions to be automated or modified, business needs, objectives, desired features, and input and output requirements
• Analyzes, defines, and documents system requirements for data management, workflow, logical processes, hardware and operating system environment(s), and interfaces with other systems, internal and external checks and controls, and outputs
• Creates and documents functional and technical specifications. Converts designs and specifications into computer code. Tests and performs quality assurance activities and assists senior and lead developers ensure the delivery of quality products and services
• Analyzes and estimates feasibility, cost, time, compatibility with other systems, and computer capabilities. Researches and evaluates existing software and hardware tools and applications to assist in programming or to use as program platforms
• Produces detailed system, application, data flow, and other documentation. Documents and, at times, performs training for end users in the application of the designed programs
• Monitors application performance, making any changes to maximize the performance and reliability of new and existing applications
• Performs all other related duties as assigned
• Bachelor’s degree in a related, technical field required. (4 additional years of comparable work experience beyond the required years of experience may be substituted in lieu of a bachelor’s degree)
• One to two years of applications development experience
• Familiar with Microsoft application development tools including one or more of the following: Visual Studio, C#, Visual Basic, Microsoft Office Applications, Microsoft SQL Server, Microsoft SQL Reporting and Integration Services, etc
• Ability to develop, implements, test, and troubleshoot complex software applications
• Ability to effectively work with people in other departments and/or outside of the enterprise
• Healthcare industry background
• ServiceNow Experience 1 – 3 years
• ServiceNow Admin Certification
• ServiceNow Scripting
• ServiceNow Request Management skills
• Ability to read, analyzes, and interprets general business publications, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers and employees
• Ability to generate and test program code using Microsoft technologies and toolsets in a complex technical environment
• Ability to work with mathematical concepts such as computer coding and statistical inference
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Bachelor's Degree in business, human resources, communications, industrial and organizational development/psychology or a related discipline
• ServiceNow Configuration Management
• ServiceNow Work Management
• ServiceNow Problem Management
• ServiceNow System Administrator
• ServiceNow Release Management
• 1+ years of relevant experience in an industry or consulting team-oriented environment in corporate operations, management and/or human resources-related fields
• Microsoft Powerpoint
• Experience with HRIS Systems
• Experience working with ServiceNow
• ServiceNow Problem Managment
• 4+ years of experience with software design and development
• BS degree in CS or Engineering
• Experience with AWS
• Experience with other ITSM platforms, including Remedy and Siebel
• TS/SCI clearance
• ServiceNow Certified Application Developer Certification
• ServiceNow Certified Implementation Specialist Certification
• ITIL v3 Foundations Certification
• Responsible for ServiceNow technical design, development, documentation, system maintenance, system deployments, and version control
• Work closely with ServiceNow product managers, business systems analysts, system administrators and cross functional experts as needed
• Reliability, dependability, and strong motivation to respond to requests quickly
• Manage multiple requests, assess priorities, and achieve solutions under deadlines
• Flexibility regarding work schedule to meet position needs outside of regular business hours
• Ensure security, integrity and consistency of critical user and business partner data
• Proven experience as a key technical resource leading the development and implementation of ServiceNow solutions
• In depth experience will all levels of the development lifecycle process
• Experience working with global, enterprise SaaS environments and expertise in Web Technologies (XML, HTML, JavaScript, Web Services, CSS, etc)
• Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions
• Talent for creating client satisfaction; demonstrated ability to focus on the client value in all work
• Highly skilled and proficient in using development tools with the analytical and problem solving skills necessary to troubleshoot and provide user support
• Solid technical aptitude and understanding, including ability to quickly learn new
• Ability to work effectively under pressure and to meet deadlines under sometimes stressful conditions
• Strong knowledge of enterprise IT architecture and relational databases
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization, as well as with the business and other technical teams
• 5+ years application design and development experience
• 3+ years experience administering, configuring, developing, and customizing ServiceNow and related integrations
• Bachelor’s degree required, preferable in Computer Science, Information Technology or Engineering Application Development
• Present passionate, persuasive, strategic, and technically competent subject matter expert expertise to our clients and vendors, paving a path to solutions around ServiceNow
• Build, configure, test, and document technical hardware and software solutions in the WWT Advanced Technology Center (ATC), to provide live demos to clients and vendors for executive briefings, marketing events, and more
• Provide Field Enablement in the way of customer support and training regional engineers on how to support and demo the solutions you are responsible for
• Understand and articulate additional drivers, challenges, inhibitors, and conditions driving cloud and similar next-generation technologies within a Customer’s environment
• Act as a Trusted Advisor in an objective role to provide the best solution for the customer based on their current and long term business requirements
• Collaborate with WWT account teams, solution architects, and OEMs to define solution requirements, and/or enable functional teams of WWT resources and OEM partner resources to meet customer requirements and priorities
• Proactively maintain a considerable technical and functional knowledge of evolving market solutions and offerings
• Act as a Technical Lead with the OEM partner, including maintaining certifications and ensuring our company meets the technical requirements for the vendor partnership
• Collaborate effectively with ServiceNow Administrators and Developers to craft solutions and handle general updates and configuration changes/requests
• Conducts investigation activity/research and gives technical advice to the adoption or integration of existing and new enterprise applications
• Follow Change Management process
• 50% of this work will be performed in a billable capacity
• 3+ years experience developing on the ServiceNow platform
• Configuration/Customization of the ServiceNow system, including creating workflows
• Build service requests from customer requirements including requests, request items and tasks using workflows to manage data flows from the customer to the support teams providing the service
• Use scripting tools and ServiceNow functionality create script to automate rote tasks being done in ServiceNow
• Perform integrations and process automation using ServiceNow Orchestration
• Gather specifications from the IT department and delivers a product/release that meets the needs presented. Create requirements definitions and technical specifications documentation
• Load, manipulate and maintain data between ServiceNow and other systems
• Work with IT managers to generate views and reports as needed
• Must analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• 3 years of directly-related work experience in ServiceNow
• BS in Computer Science, or equivalent work experience in a work related field/discipline
• Knowledge of Active Directory / LDAP
• Knowledge of disciplined software release build/deploy processes
• Knowledge of integrating with internal and external applications and systems
• Knowledge of cross-browser and platform compatibility requirements including IE rendering issues
• Knowledge of Javascript, HTML, CSS and good web design practices
• Ability to effectively communicate with all levels of the organization
• Ability to demonstrate analytical and problem solving skills

IT Servicenow Developer Resume Examples & Samples

• 2 years experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment
• Able to work in an agile team environment and with minimal supervision
• Understanding of Configuration Management as it relates to ITIL
• Web Services Integration (SOAP, REST, and JSON)
• Experience implementing systems using the Agile/Scrum methodology
• Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Fundamental knowledge of networking including TCP/IP ports and firewalls, network protocols, and IP networks
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application
• Experience with extending the ServiceNow schema to custom applications
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc
• Understands technical and functional design requirements related to ServiceNow
• Create and manage scripts and workflow
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)
• A fundamental understanding of ITSM, ITIL or CMDB
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
• Experience with ServiceNow's ServiceWatch and/or Discovery tools
• Certified App Dev or Certified Advanced System Admin
• System Implementation Specialist Certification
• ServiceNow Certified Scripting in ServiceNow
• ServiceNow Certified Orchestration
• Bachelor’s Degree in a Computer or Engineering related field or the equivalent combination of education and related experience
• Broad experience developing in ServiceNow, including developing in JavaScript and implementing integrations utilizing WebServices
• Experience implementing custom applications in ServiceNow
• Comprehensive knowledge implementing, maintaining, and/or supporting integrated computing environments in an enterprise environment
• Proficient verbal and written communication skills necessary to effectively explain, present and document technical solutions, and influence customers.,
• Demonstrated ability to advise and recommend technical approaches and solutions
• Ability to effective manage concurrent technical tasks with minimal instructions and supervision
• Demonstrated ability to work independently with a high degree of maturity, discretion, and judgement
• Experience with ServiceNow Team Development
• Certified ServiceNow System Administrator
• Experience with ServiceNow Discovery and/or ServiceMapping
• Bachelor’s Degree in a Computer or Engineering related field or equivalent combination of technical training and experience
• Significant experience developing in ServiceNow and JavaScript and implementing workflows in ServiceNow
• Extensive experience implementing custom applications in ServiceNow
• Experience implementing maintaining and/or supporting highly advanced integrated computing environments in an enterprise environment
• Highly advanced knowledge of and recognized as an expert with experience serving as a technical leader in the agile development process utilizing the SCRUM module in ServiceNow
• Extensive experience and known authority designing and reviewing code
• Demonstrated verbal and written communication skills necessary to effectively explain and present technical solutions
• Experience assuming responsibility with minimal instructions and supervision with a high degree of maturity, discretion and judgement
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration, and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, and Service Catalog
• Extensive experience in Service-Now tool Customization and Development
• Experience in handling Enhancements/Defects in Service-Now modules
• Experience in integrating with Service-Now
• Strong technical knowledge in Service-Now Tool OOB (Out of the Box) Concepts like Client Scripts, UI Policy, UI Actions, Business Rule etc
• Ability to provide technical solutions
• Strong business Analytical Skills
• Strong ITIL process implementation Knowledge
• Expert on Service-Now industry best practices processes
• Deep understanding of Service-Now tool with large implementation experience
• Preferred: Service-Now Implementation Certification, ITIL v3 certification and Service-Now Admin Certification
• Experience in configuring ServiceNow which involves various modules, 3rd party integrations and building custom applications
• Strong technical knowledge of all ServiceNow modules
• Good hands on knowledge and experience of JavaScript, XML and XSL stylesheets, web services
• Effective time management, team handling and organizational skills Responsibilities
• Prepare overall architecture for ITSM implementation using ServiceNow
• Develop solutions in ServiceNow, prepare estimates and work on capability presentation, Proof of Concept
• Understand functional, technical, and business requirements and then turn those requirements into a successful implementation
• Very good verbal and written English communication skills
• 4+ years working within a large enterprise on implementation initiatives
• Responsible for designing, implementing and supporting customization and integrations enterprise tools, specifically for tools in Service Management space - ServiceNow, ADDM, Troux(TPI), ILMT, Flexera
• Coordination with customers for the design, build and production readiness of infrastructure solutions and the development of valid business cases
• Coordination with Technical Services lines to ensure implementation of best practices for infrastructure governance, architecture, engineering, production support and service Management
• Ensures consistent delivery of superior technical solutions
• Communicates effectively with clients to identify needs and evaluate alternative technical solutions and strategies
• Continually defines ways to increase customer satisfaction and deepen client relationships
• Basic Requirements
• More than 7-10 years professional experience as subject matter expect in one or more of following tools - ServiceNow, ADDM, Troux(TPI), ILMT, Flexera
• Hand-on experience with designing and implementing integrations across disparate tools
• Experience with scripting tools to automate routine tasks in COTS products
• Experience in championing change and effectively managing project/program implementation
• Expert knowledge of technical project management, project implementation, infrastructure engineering
• Advanced skill in communications and leading teams in a matrix environment
• Assess new third party technologies and internal customizations
• Documentation of Engineering Solutions and Designs
• Experience with relational database - MSSQL, Oracle, DB2
• Experience with scripting languages - javascript, perl, python, shell scripting
• General understanding of key IT components - LDAP, Networking, firewall, load balancing, Federated Identity
• Exposure to varied operating systems - UNIX, Linux, Windows
• Infrastructure architecture experience is preferred
• Master degree preferred
• Articulates technical concepts using easily understandable business language
• 2-3 years developing on configuring ServiceNow platform (Incident, Problem, Change, Service Request, Knowledge, Discovery, Mid Server)
• 3-5 years' experience with Object Oriented Programming (Java, preferably)
• Angular.js or Bootstrap.js experience
• Experience working with other SaaS applications
• Able to work independently and with minimal supervision
• Ideal candidate must be self-motivated and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base
• B.S. degree in Computer Science, MIS or equivalent preferred
• ServiceNow Technology and Architecture
• Design, develop and implement Service Catalog workflows, ITIL processes, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform and integrations with external systems
• Implement technology specific best practices and standards
• Translates requirements into functional and technical requirements
• Design and develop extensions to Service Now data model in support of requirements towards AMDB and CMDB, SACM and other modules
• Review and refine designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
• Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments
• Evaluation new features and produce comprehensive analysis and recommendations
• Provide 2nd/3rd level ServiceNow support, resolve incidents
• Minimum of 3 years overall experience in implementing ITIL, Enterprise Service Management, Asset and Configuration Management; At least 2 year of experience with ServiceNow
• Strong working knowledge in all aspects of Service Management, Asset and Configuration Management and ITIL practices
• Strong working knowledge in each of the following: ServiceNow, JavaScript, web services, JDBC and distributed computing
• Design and development of RDBMS systems specifically with Oracle SQL
• Familiarity with Unix, Linux, Shell Scripting
• Practical experience with agile methodologies/tools
• Strong communication skills, both written and verbal, with the ability to describe technical solutions in the terms of the business
• Experience with leading a geographically separated customers and onshore/offshore teams
• Interacts cross functionally on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information
• Works on a team or independently
• College diploma or university degree and/or 10 years equivalent work experience
• Minimum 3 years hands on development and implementation experience with ServiceNow
• Experience with database concepts and system management
• Minimum 8 years of technology development experience
• Minimum 5 years’ experience developing in JavaScript, HTML, CSS, Web Service (SOAP/REST) and SOA technologies
• Minimum 2 years’ experience managing projects
• Knowledge of mobile web technologies
• Strong experience in project management
• Extensive problem solving, organizational and project management skills
• Strong relationship and people management skills
• Extensive experience with standard desktop tools, including Microsoft Office
• Ability to handle multiple priorities, while meeting deadlines
• Team building and collaborative leadership skills to build consensus solutions
• Prior hands-on work experience working on development projects run using an Agile methodology
• Prior hands-on work experience utilizing DevOps practices
• Work experience with emerging technologies such as robotics or artificial intelligence
• Provide Effort Scope for Work Products and developing schedules for deliverables
• Effective Communication skills, independently driving Requirement Clarification and other IT development phases
• Strong communication skills, Self-motivated, ability to multitask
• Attend the project related meetings
• Application Support and Maintenance, meeting the defined SLAs
• Identifying and documenting root cause analysis
• Communicate well across support teams (Other Application Support Teams)
• Provide Status reports as required
• Develop complete understanding of applications Supported and Maintained
• Contribute to Continuous Improvement initiatives to improve systems and process efficiencies
• Provide monthly reports for Services Capacity/Ops review
• Ensure documentation is complete and up to date
• Good understanding of web based application Architectures and Application interfaces
• Proficiency with ServiceNow framework and good understanding of UI Scripting, UI Action, UI Policy, UI Macro, Business Rules, Runbook Automation, Workflow development, service-now administration, Reporting in ServiceNow, SQL, Database view in ServiceNow is preferred
• Proficiency with Java Script, jQuery, AJAX, XML, MySQL, HTML, CSS

Managed Services Servicenow Developer Resume Examples & Samples

• Configures and customizes the ServiceNow system, including creating workflows, custom UI, groups, roles
• Utilizes MID server, web services (SOAP and REST), email and other relevant technology to integrate with externally hosted customer applications with ServiceNow
• Provides technical leadership to all areas of business
• Researches capabilities of the ServiceNow platform, provide recommendations and implement solutions to meet business requirements
• Manages production and non-Production (Dev, UAT) instances
• Monitors health, usage and overall compliance of the application
• Collaborates with business users, product owner and ServiceNow team to establish specifications and agree on timeframe for completion of assigned requests
• Creating and configuring Notifications, UI Pages, UI Macros, Formatters, etc. in ServiceNow
• Implements new ServiceNow modules based on the needs of Lennar
• Authors and maintains technical documentation
• Analyzes user requirements to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the ServiceNow roadmap
• Responsible for the continuous review of new ServiceNow modules, as well as other commercially available software to ensure the ServiceNow platform and tools remain current
• Supports all future releases and provides updates to software as required based on feedback from users
• Maintains an understanding of ServiceNow modules and software licensing functionality
• 2+ years ServiceNow working experience including development, design and implementation

Servicenow Developer Intern Resume Examples & Samples

• Testing – ensure all software errors are identified and corrected
• Quality Assurance - ensure all aspects of work meet customer expectations and company quality standards
• Communication – ensure ServiceNow team is quickly informed of issues
• Support – assist with resolution and reproduction of user software problems
• Team Support -- assist with incident resolution and core data maintenance
• Development Support -- work with Enterprise Support Services Tools Team to correctly deploy code among environments
• Project Management -- assist with documentation and design
• Data Entry -- tie contract data to software
• Reporting -- gather requirements and generate reports based on specific data and filter requirements
• Documentation – update current documentation or develop documentation for new processes
• Must be pursuing Bachelors or Masters Degree from Accredited University or College
• Strong analytical and organizational skills are a must
• Excellent communication skills, both verbal and written, are a must
• Ability to handle multiple tasks and priorities
• Ability to work well with others in a team environment
• Strong computer skills in Microsoft Word, Excel, PowerPoint, and Access
• Familiarity with Google (Gmail, Docs, Sites, Groups) is a huge plus
• Be flexible and exercise high level of discretion and latitude in completing tasks
• Evidence of self-directed efforts to improve technical skills
• Experience administering SaaS applications
• Experience configuring and maintaining a workflow management system
• Experience implementing ITSM principles and/or ITIL processes (e.g. Incident, Change, Problem, Asset, Configuration, Service Catalog, etc.)
• Evidence of relevant industry certifications (ITIL, HDI, DevOps, Lean IT, etc.)
• Experience with Web technologies (XML, HTML, Javascript, Web Services)
• Experience in the management and administration of information technology services
• Experience reporting on the delivery of information technology services
• Work experience in a higher education environment
• Design, Implement, integrate and support the ServiceNow platform
• Maintain documentation and change control
• Act as subject matter expert for the platform
• Develop applications and workflows within ServcieNow to support IT and other departments
• Maintain and update the corporate service catalog
• Manage product patch and upgrade testing and scheduling
• IT Configuration Management -
• Bachelor’s degree in Computer Science, related IT field or a minimum of 3 years of equivalent recent experience
• Strong understanding of ITSM best-practice processes, with 5 years of Configuration Management and Asset Management experience
• Minimum of 3 years of experience developing on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change, Service Request, Service Catalog, etc
• Strong knowledge of the ServiceNow data model and relationships such as CMDB, Asset, etc
• Hands-on experience with industry-standard Change, Configuration and Asset Management system tools, preferably within the ServiceNow environment
• Hands-on experience integrating multiple data sources into a unified ServiceNow CMDB as well as integrating data between ServiceNow instances
• Hands-on experience supporting and maintaining production systems and services
• Strong knowledge of AngularJS, JavaScript, Web services (JAX-WS, JAX-RS, SOAP, and REST), JMS, JSON, internet protocols (http, https, ftp, etc.), SQL database/JDBC integrations
• Knowledge of ITIL principles and experience applying ITIL guidance to IT service. Certification a plus
• Ability to review functional requirements and determine the type of integration work that is needed based on the business needs
• Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment using leading-edge technology and/or integrating with diverse application systems
• Strong interpersonal skills including team collaboration, leadership, presentation, organizational
• Strong communication skills (written and verbal). The position will require constant interaction with business partners, management, and systems technologists
• Strong organizational skills, resourcefulness and attention to detail, along with the drive for excellence

Lead Servicenow Developer Resume Examples & Samples

• Ensures the viability of IT deliverables. Recommends development options, including design, build/buy, and vendor purchase. Approves the team's technical deliverables. Conducts testing, including functionality, technical limitations, and security
• Identifies potential solutions, including the cost/benefit of each option. Approves technical solutions proposed by team members. Elevates complex technical issues to IT experts, including architects and vendors. Resolves technical problems discovered by testers and internal clients. Responds to and resolves technical issues in a timely manner. Researches issues and performs root cause analysis
• Maintains a current and working knowledge of IT development methodology, architecture design, and technical standards. Mentors IT staff and identifies training needs. As new standards are instituted, ensures their usage by team members. A Technical Lead II should be able to perform as a Developer III
• Communicates with other technical leads, IT groups, and clients so they understand the project's technical implications, dependencies, and potential conflicts. Evaluates the impacts of change requests on own/shared technologies and effectively persuades and influences others on ideas
• Identifies opportunities for continuous quality improvement of technical standards, methodologies, and technologies
• For teams without a BSA, performs this staff member's duties, including interviewing business liaisons to diagram process flows and to write functional requirements. In the absence of the project manager, performs this staff member's duties, including coordinating daily systems analysis and development activities
• Thoroughly understands and complies with IT policies and procedures, especially those for quality and productivity standards that enable the team to meet established client service levels. Thoroughly understands and complies with Information Security policies and procedures, and verifies deliverables meet Information Security requirements
• Eight years experience in technical specialty. For development technical leads, includes three years' developer experience
• Strong, demonstrated analysis and problem solving skills
• Full product life cycle
• IT vendor product assessment
• Architecture design
• Technical standards and deliverables
• Migration and integration
• For development only: Production acceptance (including elevations), data modeling, data sharing, reusable components, and related advanced development practices
• Expert knowledge of one or more IT platforms
• See Comments section for the requirements for this posting
• For development only: Expert knowledge of one or more development tools and programming languages
• See additional information for the specific requirements for this posting
• Strong written and oral communication skills, preferred
• For development only: Expert knowledge of one or more testing tools, performance tools, and scripting languages, preferred
• Development of new request items in the catalog as well as the creation of new task based workflows that can support cross team engagement
• Expertise in ServiceNow Technology; proactively using the most current technology to deliver a high quality product to facilitate and support client service and improve efficiency
• Design solutions and implement ServiceNow in a way that is simple, intuitive and easy to and will meet business requirements
• Participate and collaborate in requirement analysis, Quality Assurance (QA), User Acceptance Testing (UAT), and deployments, as well as sprint planning and strategic short term and long term roadmap
• Strong sense of accountability, taking ownership over projects and responsibilities and resolving issues proactively
• Manage multiple requests, assess priorities, and achieve solutions under deadlinesSearch Jobs US
• Work closely with clients, project managers, and systems management team to clearly
• 2-5 years of experience as a ServiceNow developer
• Bachelor’s degree in Computer Science, Computer Engineering, MIS or related field
• Thorough knowledge of ServiceNow – deployment, implementation, integration
• Drive business solutions from inception through solution implementation
• Identify and invent novel solutions to challenging technical problems and provide requested enhancements to existing ServiceNow applications
• Translate functional specifications into logical, component-based technical designs
• Develop and deliver customized portal web pages in ServiceNow
• Experience working in and managing multiple update sets and coordinating their promotion
• Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.)
• ServiceNow Developer or Implementation certifications
• ServiceNow System Administrator Certification preferred
• Technical expert in ServiceNow with a minimum 3 years working experience as Administrator and Developer and 5 years overall in IT
• Expertise in ServiceNow scripting including JavaScript and Jelly Script
• Basic understanding of ITIL v3 methodologies
• Knowledge of LDAP/Active Directory
• Experience with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog, Configuration Management Database, Asset Management)
• Experience with agile software development methodologies (e.g. Scrum)
• Strong analytical, problem solving, organizational and planning skills
• Certified ServiceNow Administrator preferred
• Background and experience with Tableau and Alteryx Required
• 5-7 years in a technology related field
• Demonstrated ability to work independently and team environments
• Ability to analyze complex situations, negotiate and position solutions towards Maritz strategic plans, excellent execution skills
• Technical lead for development / implementation / integration of technology solutions
• Minimum of 1 year of ServiceNow development experience (preferably with versions Geneva or above)
• Minimum 3 years of JavaScript development experience
• Minimum of 1 year AngularJS/Bootstrap experience
• Experience developing ServiceNow applications from business requirements and/or technical design documents
• Experience with service portal development
• Expertise in Web technologies (Web Services, XML, Java)
• Experience with 1 or more full lifecycle implementations
• 1-3 years of design and delivery of technical solutions based on the ServiceNow platform
• 3-5 years of experience supporting the implementation, administration, configuration, and/or development of the ServiceNow ITSM platform
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the
• System/Process Automation (Orchestration) experience
• Experience developing in Javascript, HTML, CSS and XML
• Excellent communication skills
• Leadership skills in technical initiatives
• BS or BA degree in computer science, or equivalent experience
• Mortgage and/or Financial Services industry experience is highly preferred
• Any recognized IT certifications considered a plus (MCP, MCSE, etc.)
• ServiceNow Administrator Certification (Helsinki or Higher)
• Experience working with REST and SOAP services
• Experience in architecting and developing with SOAP and REST web services, open API development
• Strong understanding of ServiceNow orchestration manager
• Designing, creating and implementing workflows, scripts, packages and functions
• Provide 24 x 7 on call support as part of a scheduled rotation with other team members
• Build and modify systems to meet project and user requirements
• Provide advanced troubleshooting for applications and systems
• Monitor and fine tune application to achieve optimum performance levels
• Deploy, integrate, update, customize and administer the ServiceNow platform to meet client needs
• Provide day-to-day support of the ServiceNow platform including: scripting, configuration, integrations and administration
• Comply with systems development standards, procedures, guidelines, priorities, and schedules
• Develop and manage operational and reporting metrics for ServiceNow
• Develop and/or coordinate the installation of upgrades and/or service packs, testing of such upgrades and general maintenance
• Research systems and/or programs to determine causes of failure or poor operational performance; then define, test and implement detailed solutions
• Lead and assist with all technical aspects of solution delivery including
• Experience in ITIL service management processes, with practical knowledge and experience in the Service Operation lifecycle processes
• Good communication and interpersonal skills that enable working relationships to be developed at all levels
• Proactively identifies areas for improvement, shares lessons learned with colleagues and encourages others to do the same
• Experience in continual service improvement process, planning, and reporting requirements
• Experience in managing situations and stakeholders
• Proven thought and intellectual leadership skills
• Embraces change and is a self-starter
• Values that nurture a culture of collaboration, honesty, integrity, and excellent customer service
• Excellent thought leader and motivator with the ability to achieve results
• Attention to details and effective time management skills
• Ability to handle concurrent tasks with appropriate priority and autonomy
• Experience working in virtual teams and with multiple time zones
• Strong customer service and excellent verbal/written communication
• At least 4 years (extensive) of experience in IT operations or ITSM with progressive increase in responsibilities
• Demonstrated experience in successful delivery of ITSM methodologies and Service Management platform technologies
• Broad based foundation of IT knowledge with an advanced technical understanding of client/server technologies, application management, networking and security principles
• Knowledge of SDLC, Agile, & SCRUM
• Experience with ServiceNow System administration, System Integration, or System configuration
• 2+ years of ServiceNow experience in large, complex IT organizations
• 3+ yrs. work experience in a technical role, preferably in a client service market
• 2+ years’ experience in administration and development of ServiceNow in enterprise environments sys admin certification preferred
• Bachelor’s degree in Computer Science, Engineering or other relevant field
• Advanced competency in ServiceNow scripting (JavaScript, Powershell, Glide, Perl, KSH)
• Well-versed in front-end programming languages: Bootstrap, AngularJS, Ajax, HTML/CSS, Web Services and .NET
• Ability to adapt to changing requirements throughout the development lifecycle, and work with a variety of personalities and styles
• Ability to work directly with customers for training, development and architecture
• Willingness to collaborate with development team members while creating and building solutions
• Working knowledge of Active Directory, LDAP, and relational databases
• Technically savvy and able to configure or build applications that meet customer needs
• Motivated self starter
• Strong customer service and excellent verbal/written communication skills
• Conduct one’s self in professional manner when collaborating with both clients and cross-functional teams internally
• Understand full application lifecycle
• ServiceNow Certification (Administrator and/or Integration)
• Service Portal
• ITIL Foundation V3 or 2011 certification
• Multiple ServiceNow Implementation and Integration Experience
• Service platform integration experience
• Familiarity with ServiceNow: ITSM, Orchestration, Performance Analytics, and HR Service Management modules
• 6+ years of relevant consulting or industry experience
• 2+ years in a technical or functional lead role
• Experience mentoring and coaching others
• Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
• Experience managing senior-level client relationships
• Pre-sales, proposal, and RFP experience
• Recruiter can add bullet points
• Active TS/SCI clearance with Polygraph is required
• ServiceNow Configuration Management experience required
• Amazon Web Services, Business Process Modeling, HTML5, CSS, JavaScript and AngularJS experience required
• 6+ years experience in application development, or an equivalent combination of education and work experience
• 2+ years experience in ServiceNow development
• UI/UX design
• Good verbal communication skills. (Mandatory)
• Available to be on site. (Mandatory)
• Strong IT Service Mgmt Experience (Helpful)Search Jobs US

Junior Servicenow Developer Resume Examples & Samples

• Convert business requirements into ServiceNow applications and workflows
• Design, build, test and launch custom ServiceNow applications, forms and tables for the fulfillment of business needs
• Perform ServiceNow administration responsibilities, including (but not limited to) platform upgrades, deployment of stock applications, maintenance and troubleshooting of the ServiceNow platform
• Develop and deliver training programs relevant to Service Now use and administration at WGU for administrators and end users
• Analyze business processes and develop technical specifications for process optimization in Service Now
• Act as on-call support for issues impacting the WGU ServiceNow instance
• Build custom integrations between ServiceNow and other WGU tools and products
• Support the team in ServiceNow operations like User/ Group administration, reporting, Metrics, SLAs, etc
• Leverage both proven and innovative technology approaches to solve challenging business problems
• Provide technical assessments, written documentation and technical expertise
• Contribute to continual service improvement by leveraging personal knowledge and best practice in solving complex business problems
• ITILv3 Foundations Certification
• Experience implementing scripted web services in ServiceNow
• 1+ year ServiceNow User experience (some development experience is preferred, but not required)
• Strong understanding of the ServiceNow platform, including: core ITSM tables, Glide, scripting, and development methods are preferred
• Requires a Bachelor’s degree in Computer Science or related area. In lieu of Bachelor’s degree, extensive familiarity with the field’s concepts, practices and procedures is required
• 4+ years of ServiceNow development / implementation / administrative experience
• Experience working with web technologies (HTML, CSS, JavaScript (including AngularJS), XML, SOAP, REST, Jelly, etc.)
• Experience working with databases (MySQL, Oracle, SQL Server, etc.)
• Experience working with large global / multinational corporations
• Experience integrating internal and external (SaaS based) applications
• Exposure to Identity Management and Single Sign on/Active Directory integrations
• Superior attention to detail with excellent written and verbal communication skills
• Ability to understand complex business needs and adapt appropriately
• Ability to learn and adapt to new technologies applicable to the ServiceNow platform
• Certified ServiceNow Administrator, Certified ServiceNow Implementation Specialist
• ITIL v3 Certification or equivalent practical experience
• Relevant software development certifications
• Understand and analyse functional and technical design requirements for the ServiceNow Asset Inventory Project
• Integrate ServiceNow with other corporate applications via Web Services, Mid Server, Email, etc
• 2 - 3 Years of experience in Java scripting, Web application & Service-Now development
• ServiceNow System Administration Certification is desired
• Participate in full SDLC, including business analysis, software build, test, peer review, QA, documentation, and release
• Provide user support when necessary
• CMDB or Service Portal coding experience is a big plus

AEP Servicenow Developer Resume Examples & Samples

• 3 years experience in supporting the implementation, administration, configuration, and/or development of the ServiceNow tool
• ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog
• Experience with working or developing in any one of the following programming languages: JavaScript, PHP, C, Java, Perl, HTML or HTML 5
• Must possess good leadership skills and can drive the team members to achieve the goals
• Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast moving environment
• Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design

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