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5 Travel Agent Resume Examples Made for 2024

Travel Agent Resume

• Travel Consultant
• Travel Coordinator
• Travel Manager
• Travel Agent No Experience
• Write Your Travel Agent Resume

When people need help booking flights, planning itineraries, or fielding last-minute curve balls, you’re there to help keep everything in order. You also might provide recommendations for other amenities customers or executives hadn’t thought of, like the ideal hotel accommodations or vehicle rentals.

But how should a travel expert like you express your abilities on a resume ? How can you tell recruiters precisely what they want to know about you as a candidate?

Hey, we’ve got this. After years of helping professionals like yourself in the travel industry, we’ve coordinated our travel agent resume examples and a cover letter maker to help you plan your trajectory!

or download as PDF

Why this resume works

• In this regard, achievements such as a 16% reduction in booking time, a two-minute decrease in document processing time, and more are music to the ears of recruiters.

Travel Consultant Resume

• Like Seraphina, go for an official format that allows you the room to showcase your achievements without adding clutter between bullet points.

Travel Coordinator Resume

• How about creating a one-page travel coordinator resume? You heard that right. This strategy makes it easy for the hiring team to scan your piece without having to go to the next page.

Travel Manager Resume

• As you do this, use a reverse chronological order to illustrate your industrious journey rising through the ranks. To boost your application, pick and share the most impactful achievements in your previous roles.

Travel Agent No Experience Resume

• Find a role such as a customer service representative and use it as your anchor to sell your skills and potential to employers.

Related resume examples

• Event planner
• Hospitality
• Customer service
• Receptionist
• Real estate agent

Tailor Your Travel Agent Resume to the Job Description

So, are you applying for a job involving more consultation or managerial duties? Make sure your resume emphasizes the most relevant skills you have to the original job listing!

Basically, the magic potion here is the mix of “skills you already have” that overlap with “skills the job description wants”. Do they ask more for clerical skills or in-depth consultation abilities?

Match your know-how with the same niche that the job requirements highlight, and switch out which skills you feature for each job description to ensure that section is always top-notch!

Need some ideas?

15 popular travel agent skills

• Itinerary Planning
• Zoho Expense
• TravelWorks
• Concur Travel
• FlightAware

Your travel agent work experience bullet points

While the job description is a priceless source of insight when it comes to what the company’s looking for, recruiters want to see your ability to solve problems and overcome obstacles.

In other words, don’t just repeat the job requirements as experience points. Frame your experiences as “Here’s how I did this!” and not “Yeah, I can do that.” Look at the organization’s website if you need additional inspiration for current obstacles that are similar to issues you’ve solved before, and set your success off with active verbs and language.

And don’t forget to substantiate your awesome work experience with metrics! Quantifiable data can transform the credibility of your travel agent resume, especially since you work with so much of it each time you budget for a trip or organize notes for an itinerary.

• ROI improvements show your ability to optimize travel budgets
• Savings in dollars highlight your budgets skills, too, alongside your ability to boost profits
• Increased return percentages demonstrate how you keep clients coming back next trip!
• Positive customer feedback ratings show off your soft skills and professionalism

See what we mean?

• Reduced customer complaints by 17% through proactive customer engagement and issue resolution
• Collaborated with the sales team to generate leads that contributed to $252.1K revenue growth
• Managed a travel budget of $2.4 million, ensuring compliance with financial guidelines and achieving a 98% budget utilization rate
• Utilized Deem’s expense management system to track and reconcile travel expenses, resulting in a 36-hour reduction in reimbursement processing time
• Enhanced booking accuracy by meticulously verifying and cross-referencing flight information using FlightAware

9 active verbs to start your travel agent work experience bullet points

• Collaborated

3 Tips for Writing a Travel Agent Resume if You Have Limited Experience

• If you’re just starting out as a travel agent, you might need an itinerary of your own. Consider using an objective statement on your resume! This concise paragraph should outline why you want the job and provide some excellent scheduling and interpersonal skills that qualify you for it.
• Of course, you’ll want to mention a degree like Tourism and Hospitality Management, but you can also list relevant accomplishments from school. If you have an excellent GPA, took additional relevant courses, or earned any academic achievements, these can help make up for limited experience.
• The same idea from our previous tip also applies to internships! Let recruiters know if you completed any internships, similar activities, or even volunteer initiatives related to travel or hospitality. Not every qualification has to be a paid job to still count in your favor!

3 Tips for Writing a Travel Agent Resume if You Already Have Some Experience

• You don’t want an overcrowded resume any more than you’d want to overbook someone’s travel calendar! You want to have a little breathing room, so limit your work experience section to just three or four of your most relevant jobs.
• If you’ve had a few years of experience as a travel agent, consultant, or similar role, you don’t need to depend as much on academic experiences for credibility. Focus more on your professional achievements in the workforce and highlight examples of how you’ve overcome relevant obstacles!
• Now’s a good time to weigh the pros and cons of a resume summary . If you’ve had plenty of experience in one role (or several similar ones), you might be able to eliminate some redundancy and tie it all together with a summary. But if you have many diverse experiences demonstrating your prowess, you might not need one.

We know it can be tough, but keep to a one-page resume ! You probably have loads of stories to share about how you knocked that one travel budget out of the water, but recruiters crave brevity. If you’re having trouble staying within the one-page limit, set some experiences aside for a cover letter.

Your metrics should fortify the final impact of your skills. What results did you create with your ability to book flights quickly and find the perfect little Airbnb just in time? Look for quantifiable data that strengthens your final point and avoid free-floating numbers like headcounts or booking quantities.

Yes, please! Whether you have just one or several, include additional credentials like a Certified Travel Counselor (CTC) or a Certified Cruise Counselor (CCC). Not only do they emphasize your industry niche, but they demonstrate your ambition as well.

3 Travel Agent Resume Examples for Your 2024 Job Search

Travel agents are masters at crafting personalized itineraries that cater to the unique needs and preferences of each traveler. Similarly, your resume is like a customized travel plan, designed to guide potential employers on a journey through your professional experiences and skills. In this guide, we'll explore 3 travel agent resume examples that effectively showcase the journey to career success.

Resume Examples

Resume guidance.

• High Level Resume Tips
• Must-Have Information
• Why Resume Headlines & Titles are Important
• Writing an Exceptional Resume Summary
• How to Impress with Your Work Experience
• Top Skills & Keywords
• Go Above & Beyond with a Cover Letter
• Resume FAQs
• Related Resumes

Common Responsibilities Listed on Travel Agent Resumes:

• Booking and arranging travel, accommodation, and activities: Travel agents are responsible for making all necessary arrangements for their clients' trips. This includes booking flights, hotels, car rentals, and activities such as tours or excursions.
• Advising clients on travel arrangements: Travel agents provide advice to clients on the best travel options based on their needs, preferences, and budget. This includes advising on the best time to travel, visa requirements, health and safety, local customs, and attractions.
• Creating and selling tailored travel packages: Travel agents often create custom travel packages for clients that include various components such as flights, accommodation, and activities. They then sell these packages to clients.
• Managing and resolving any travel issues: If any issues arise during a client's trip, such as flight cancellations or hotel booking problems, the travel agent is responsible for resolving these issues.
• Maintaining client records: Travel agents keep detailed records of all client interactions, including their travel preferences, special needs, and any feedback they provide.
• Building and maintaining relationships with travel suppliers: Travel agents work closely with airlines, hotels, car rental companies, and tour operators. They maintain these relationships to ensure they can provide the best service to their clients.
• Keeping up-to-date with travel trends and destinations: Travel agents need to stay informed about the latest travel trends and popular destinations. This allows them to provide the best advice to their clients.

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Travel Agent Resume Example:

• Successfully increased client satisfaction by 25% through personalized travel recommendations and tailored travel packages, resulting in a 10% increase in repeat bookings.
• Resolved 95% of travel issues within 24 hours, ensuring smooth and hassle-free trips for clients and maintaining a high level of customer satisfaction.
• Developed and maintained strong relationships with key travel suppliers, negotiating exclusive deals and discounts for clients, resulting in a 15% increase in sales revenue.
• Managed a portfolio of high-profile corporate clients, exceeding revenue targets by 20% through effective relationship management and upselling of additional travel services.
• Implemented a new customer relationship management (CRM) system, streamlining client communication and improving efficiency by 30% in the booking and reservation process.
• Conducted regular market research and analysis to identify emerging travel trends and destinations, resulting in the development of new travel packages that generated a 10% increase in sales.
• Successfully organized and executed a group tour for 50 clients, resulting in a 95% customer satisfaction rate and positive feedback on the itinerary and accommodations.
• Utilized social media platforms and online marketing strategies to increase brand visibility and attract new clients, resulting in a 25% increase in website traffic and a 15% growth in client base.
• Implemented a client feedback system, resulting in a 20% improvement in service quality and the implementation of new initiatives to meet client needs and preferences.
• Excellent customer service skills
• Strong interpersonal and communication skills
• Proficiency in using customer relationship management (CRM) systems
• Ability to resolve issues efficiently and effectively
• Strong negotiation skills
• Knowledge of emerging travel trends and destinations
• Ability to manage and exceed revenue targets
• Proficiency in social media marketing and online marketing strategies
• Ability to conduct market research and analysis
• Experience in organizing and executing group tours
• Ability to develop and maintain strong relationships with key travel suppliers
• Ability to implement feedback systems to improve service quality
• Proficiency in creating personalized travel recommendations and packages
• Ability to manage high-profile corporate clients
• Strong sales skills and ability to upsell additional services
• Ability to increase brand visibility and attract new clients
• Experience in improving efficiency in booking and reservation processes
• Ability to work under pressure and meet deadlines
• Strong problem-solving skills
• Excellent attention to detail.

Travel Consultant Resume Example:

• Developed and maintained strong relationships with clients, resulting in a 30% increase in repeat business and a 25% growth in client referrals.
• Researched and recommended unique travel destinations and experiences, leading to a 15% increase in bookings for off-the-beaten-path destinations.
• Negotiated with suppliers to secure exclusive deals and discounts, resulting in cost savings of 10% for clients and increased customer satisfaction.
• Managed a high-volume workload, successfully booking an average of 50 flights, hotels, and rental cars per day, with a 98% accuracy rate.
• Assisted clients with complex visa and passport requirements, ensuring a 100% success rate in obtaining necessary travel documents.
• Handled customer inquiries and complaints in a professional and timely manner, maintaining a customer satisfaction rating of 95% or higher.
• Created detailed itineraries tailored to clients' preferences and budgets, resulting in a 20% increase in customer satisfaction and positive feedback.
• Stayed up to date with the latest travel trends and industry news, allowing for proactive recommendations and personalized travel experiences for clients.
• Monitored client budgets and ensured they stayed within their limits, resulting in a 10% increase in cost savings for clients and improved financial performance for the company.
• Ability to build and maintain client relationships
• Knowledge of travel trends and destinations
• Proficiency in travel booking systems
• Ability to handle high-volume workload
• Attention to detail and accuracy
• Knowledge of visa and passport requirements
• Ability to handle customer inquiries and complaints professionally
• Ability to create detailed and personalized travel itineraries
• Budget management skills
• Ability to work under pressure
• Problem-solving skills
• Knowledge of foreign languages
• Cultural awareness and sensitivity
• Ability to stay up-to-date with industry news and trends
• Time management skills
• Ability to work independently and as part of a team
• Sales skills and ability to upsell.

Travel Coordinator Resume Example:

• Developed and implemented a comprehensive travel policy, resulting in a 20% reduction in travel expenses and improved compliance with company guidelines.
• Successfully negotiated discounted rates with travel vendors, resulting in an average cost savings of 15% per trip.
• Implemented a travel risk management program, providing travelers with up-to-date advisories and ensuring their safety during trips.
• Managed and coordinated visa and passport processing for a team of 100+ employees, maintaining a 98% success rate in obtaining necessary travel documents.
• Monitored and analyzed travel trends and costs, identifying cost-saving opportunities and recommending alternative travel options that resulted in a 10% reduction in travel expenses.
• Developed and maintained relationships with travel vendors, resulting in improved service quality and preferential treatment for employees.
• Created and managed travel itineraries for a team of executives, ensuring seamless travel arrangements and maximizing their productivity during business trips.
• Monitored and tracked travel expenses, reconciling against budget and identifying areas of overspending, resulting in a 5% reduction in travel costs.
• Responded to inquiries from travelers, providing timely and accurate information and resolving any travel-related issues, resulting in a 95% satisfaction rate among employees.
• Comprehensive travel planning and coordination
• Travel policy development and implementation
• Negotiation skills with travel vendors
• Travel risk management
• Visa and passport processing
• Travel trends and cost analysis
• Relationship management with travel vendors
• Travel itinerary creation and management
• Travel expense monitoring and tracking
• Customer service and issue resolution
• Budget management and cost reduction strategies
• Knowledge of latest travel advisories and safety protocols
• Proficiency in travel management software
• Excellent communication and interpersonal skills
• Time management and multitasking abilities
• Ability to work under pressure and handle emergencies
• Knowledge of international travel regulations and customs
• Proficiency in multiple languages
• Ability to adapt to changing travel conditions and regulations.

High Level Resume Tips for Travel Agents:

Must-have information for a travel agent resume:.

Here are the essential sections that should exist in an Travel Agent resume:

• Contact Information
• Resume Headline
• Resume Summary or Objective
• Work Experience & Achievements
• Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Travel Agent candidates, you may want to consider adding in these sections:

• Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Travel Agents:

Travel agent resume headline examples:, strong headlines.

• Experienced Travel Agent with a proven track record of creating personalized itineraries and exceeding client expectations
• Multilingual Travel Agent skilled in navigating complex travel logistics and providing exceptional customer service to international clientele
• Detail-oriented Travel Agent with expertise in booking and managing group travel arrangements for corporate clients

Why these are strong:

• These resume headlines are strong for Travel Agents as they highlight key skills and experiences that are highly relevant to the role. The first headline emphasizes the candidate's experience and ability to create customized travel plans, which is a crucial skill for Travel Agents. The second headline showcases the candidate's language proficiency and ability to cater to international clients, which is valuable in the travel industry. The third headline highlights the candidate's attention to detail and expertise in managing group travel arrangements, which is important for corporate clients. Overall, these headlines effectively communicate the candidates' strengths and qualifications to hiring managers.

Weak Headlines

• Experienced Travel Agent with Knowledge in International Destinations
• Travel Agent Skilled in Customer Service and Trip Planning
• Travel Professional with a Focus on Group Travel Coordination

Why these are weak:

• These resume headlines need improvement for Travel Agents as they lack specificity and fail to highlight the unique value or achievements of the candidates. The first headline mentions experience and knowledge in international destinations, but it doesn't provide any details about the number of years of experience or specific destinations the candidate is familiar with. The second headline mentions skills in customer service and trip planning, but it doesn't showcase any specific accomplishments or examples of exceptional customer service. The third headline mentions a focus on group travel coordination, but it doesn't provide any measurable achievements or certifications that could strengthen the candidate's profile.

Writing an Exceptional Travel Agent Resume Summary:

Resume summaries are crucial for Travel Agents as they provide a concise yet impactful way to showcase their skills, experience, and unique value proposition. A well-crafted summary can immediately capture the attention of hiring managers, setting the tone for the rest of the resume and positioning the candidate as an ideal fit for the role.

For Travel Agents specifically, an effective resume summary is one that highlights their ability to deliver exceptional travel experiences and provide excellent customer service consistently.

Key points that Travel Agents should convey in a resume summary include:

Relevant Experience: Clearly mention the number of years of experience you have in the travel industry, emphasizing any notable achievements or career highlights. If you have experience in specific types of travel, such as luxury travel, adventure travel, or corporate travel, highlight that as well.

Destination and Product Knowledge: Showcase your expertise in various destinations, including popular tourist spots, off-the-beaten-path locations, and emerging travel trends. Highlight your knowledge of different travel products, such as cruises, all-inclusive resorts, or customized itineraries, to demonstrate your ability to curate unique travel experiences.

Customer Service and Communication Skills:

In any travel agent role, exceptional customer service and effective communication are essential. Emphasize your ability to understand and fulfill clients' travel needs, provide personalized recommendations, and handle any challenges that may arise during the travel process. Highlight your proficiency in languages or any specific communication tools relevant to the role.

Booking and Reservation Systems: Demonstrate your proficiency in using industry-specific booking and reservation systems, such as Amadeus, Sabre, or Galileo. Mention any certifications or training you have received in these systems to showcase your technical expertise.

Problem-Solving and Organizational Skills: Highlight your ability to handle complex itineraries, manage multiple bookings simultaneously, and resolve any travel-related issues efficiently. Showcase your organizational skills, attention to detail, and ability to adapt to changing circumstances to ensure smooth travel experiences for clients.

To create an impactful resume summary, tailor the key points mentioned above to align closely with the specific travel agent role you are applying for. Remember, your resume summary will be one of the first things that potential employers will see about you and your travel agent career, so make sure to make it compelling and relevant.

Travel Agent Resume Summary Examples:

Strong summaries.

Results-driven Travel Agent with 10 years of experience in creating unforgettable travel experiences for clients. Expertise in designing customized itineraries, coordinating logistics, and providing exceptional customer service. Proven track record of exceeding sales targets and receiving positive feedback, resulting in a 30% increase in repeat business.

Detail-oriented Travel Agent with a passion for delivering seamless travel experiences. Skilled in researching and booking flights, accommodations, and activities, ensuring client satisfaction. Strong communication and problem-solving abilities, consistently resolving travel-related issues and maintaining strong relationships with clients and suppliers.

Customer-focused Travel Agent with 5 years of experience in the industry. Known for exceptional attention to detail and ability to anticipate client needs. Proficient in utilizing travel booking systems and staying up-to-date with industry trends. Recognized for providing personalized recommendations and creating memorable vacations that exceed client expectations.

• These resume summaries are strong for Travel Agents as they highlight the candidates' relevant experience, skills, and achievements in the travel industry. The first summary emphasizes the candidate's ability to generate sales and foster customer loyalty. The second summary showcases the candidate's attention to detail and problem-solving skills, which are crucial in the travel industry. Lastly, the third summary emphasizes the candidate's customer-centric approach and ability to provide personalized recommendations, making them stand out to potential employers.

Weak Summaries

• Travel Agent with experience in booking flights, hotels, and vacation packages, seeking a new opportunity to utilize my knowledge and skills in a travel agency setting.
• Experienced Travel Agent with a strong customer service background and expertise in international travel, looking to contribute my organizational skills and attention to detail to a travel agency that values client satisfaction.
• Travel Agent with a passion for creating memorable travel experiences and a proven track record of building strong relationships with clients, seeking a challenging role in a travel agency where I can leverage my industry knowledge and customer service skills.
• These resume summaries need improvement for Travel Agents as they lack specific details and accomplishments that would make the candidates stand out. The first summary provides a general overview of the candidate's experience without mentioning any specific achievements or areas of expertise. The second summary mentions customer service and international travel but does not provide any examples of how the candidate excelled in these areas or contributed to the success of previous employers. The third summary mentions a passion for creating memorable travel experiences and building relationships, but does not provide any quantifiable results or specific examples of how the candidate achieved these goals. Overall, these summaries need to be more specific and highlight the candidates' unique value and accomplishments in the travel industry.

Resume Objective Examples for Travel Agents:

Strong objectives.

Highly organized and customer-focused Travel Agent with a passion for creating unforgettable travel experiences, seeking an entry-level position to utilize my strong communication skills and extensive knowledge of travel destinations to provide exceptional service and exceed client expectations.

Recent graduate with a degree in Hospitality and Tourism Management, eager to apply my knowledge of travel industry trends, customer service, and itinerary planning to contribute to the success of a reputable travel agency. Committed to delivering personalized travel solutions and ensuring client satisfaction.

Goal-oriented and detail-oriented professional with a proven track record in sales and customer service, seeking a Travel Agent position to leverage my expertise in travel booking systems, negotiation skills, and destination knowledge to create seamless travel experiences and build long-lasting client relationships.

• These resume objectives are strong for up and coming Travel Agents because they highlight the candidates' passion for travel, relevant education or experience, and key skills required for the role. The first objective emphasizes the candidate's organizational skills and customer focus, which are essential for providing exceptional service as a Travel Agent. The second objective showcases the candidate's educational background and commitment to delivering personalized travel solutions. Lastly, the third objective highlights the candidate's sales and customer service experience, along with their expertise in travel booking systems and destination knowledge, making them a promising fit for a Travel Agent position.

Weak Objectives

• Seeking a Travel Agent position where I can utilize my passion for travel and customer service skills to provide exceptional travel experiences to clients.
• Aspiring Travel Agent with a strong interest in international travel and a background in hospitality, seeking an opportunity to develop my career in the travel industry.
• Recent graduate with a degree in tourism and a passion for exploring different cultures, looking for a Travel Agent role to gain hands-on experience in creating personalized travel itineraries.
• These resume objectives need improvement for up and coming Travel Agents because they lack specificity and fail to highlight the unique value or skills the candidates possess. The first objective is generic and doesn't provide any information about the candidate's specific skills or experiences that would make them stand out as a Travel Agent. The second objective mentions an interest in international travel and a background in hospitality, but it doesn't elaborate on any specific achievements or skills that would make the candidate a strong fit for the role. The third objective mentions a degree in tourism and a passion for exploring different cultures, but it doesn't showcase any relevant skills or experiences that would make the candidate a compelling choice for potential employers.

Generate Your Resume Summary with AI

Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your travel agent work experience:, best practices for your work experience section:.

• Highlight your experience in planning and booking travel arrangements for clients, including flights, accommodations, transportation, and activities.
• Showcase your ability to provide exceptional customer service by describing how you have gone above and beyond to meet clients' needs and exceed their expectations.
• Emphasize your knowledge of different travel destinations, including popular attractions, local customs, and travel regulations, to demonstrate your expertise in helping clients make informed decisions.
• Describe your proficiency in using travel booking systems and software to efficiently manage reservations, track itineraries, and handle any changes or cancellations.
• Highlight your problem-solving skills by sharing examples of how you have successfully resolved travel-related issues or emergencies for clients, such as flight delays, lost luggage, or unexpected changes in travel plans.
• Demonstrate your sales and negotiation skills by mentioning any instances where you have successfully upsold travel packages or secured exclusive deals for clients.
• Mention any language proficiency or cultural awareness that may be relevant to serving diverse clients or handling international travel arrangements.
• Include any certifications or training you have completed in the travel industry, such as becoming a Certified Travel Associate (CTA) or obtaining specialized knowledge in specific destinations or travel types.
• Quantify your achievements by mentioning any metrics or statistics that showcase your success in meeting sales targets, client satisfaction ratings, or repeat business.
• Finally, ensure that your language is clear, concise, and free of industry jargon, making it easy for hiring managers to understand your experience and skills.

Example Work Experiences for Travel Agents:

Strong experiences.

Successfully planned and coordinated a luxury vacation for a high-profile client, resulting in a highly satisfied customer and positive word-of-mouth referrals.

Developed and maintained strong relationships with travel suppliers and vendors, negotiating favorable rates and exclusive perks for clients, leading to increased customer loyalty and repeat business.

Utilized strong problem-solving skills to handle unexpected travel disruptions and emergencies, ensuring minimal impact on clients' itineraries and providing excellent customer service.

Organized and led a group tour to a popular international destination, managing all logistics and ensuring a seamless and enjoyable experience for participants, resulting in positive feedback and a high rate of customer satisfaction.

Implemented a customer relationship management (CRM) system to streamline client communication and track preferences and travel history, improving efficiency and personalization of service.

Conducted thorough research on destinations, accommodations, and activities to provide clients with tailored recommendations and itineraries, enhancing their travel experiences and earning their trust and loyalty.

• These work experiences are strong because they demonstrate the Travel Agent's ability to deliver exceptional customer service, build and maintain relationships, and handle challenging situations. The first set of experiences highlights the agent's skills in providing personalized and high-quality travel arrangements, while the second set showcases their organizational and technological proficiency in managing group tours and utilizing CRM systems. Overall, these experiences showcase the candidate's expertise in creating memorable travel experiences and fostering customer satisfaction.

Weak Experiences

Assisted clients in booking domestic and international flights, hotels, and rental cars, providing recommendations based on their preferences and budget.

Handled customer inquiries and resolved issues related to travel bookings, ensuring high levels of customer satisfaction.

Collaborated with travel suppliers to negotiate competitive rates and secure exclusive deals for clients.

Organized group tours and managed logistics, including transportation, accommodations, and activities, ensuring smooth and enjoyable experiences for participants.

Created detailed itineraries for clients, incorporating their desired destinations, activities, and budget constraints.

Coordinated with local tour guides and vendors to arrange sightseeing tours, excursions, and special events.

• Conducted research on travel destinations, attractions, and local customs to provide accurate and up-to-date information to clients.
• Assisted clients with travel document requirements, such as visas and passports, ensuring compliance with international travel regulations.
• Utilized travel booking systems and software to make reservations, process payments, and generate travel documents.
• These work experiences are weak because they lack specific details, quantifiable achievements, and strong action verbs. They provide generic descriptions of tasks performed without showcasing the impact of the individual's work or the benefits brought to the clients or agency. To improve these bullet points, the candidate should focus on incorporating specific examples, using more powerful action verbs, and providing clear context that demonstrates their ability to deliver exceptional customer service and create memorable travel experiences.

Top Skills & Keywords for Travel Agent Resumes:

Top hard & soft skills for travel agents, hard skills.

• Destination knowledge and expertise
• Reservation and booking systems
• Travel itinerary planning
• Customer service and communication skills
• Sales and negotiation skills
• Travel regulations and documentation
• Problem-solving and conflict resolution
• Multitasking and time management
• Foreign language proficiency
• Travel insurance knowledge
• Familiarity with travel industry trends and technology

Soft Skills

• Excellent Communication Skills
• Customer Service Orientation
• Attention to Detail
• Problem Solving Abilities
• Time Management Skills
• Adaptability and Flexibility
• Sales and Persuasion Skills
• Cultural Awareness and Sensitivity
• Organization and Planning Skills
• Conflict Resolution Skills
• Multitasking Abilities
• Relationship Building Skills

Go Above & Beyond with a Travel Agent Cover Letter

Travel agent cover letter example: (based on resume).

As a Travel Agent, you understand the importance of creating unforgettable experiences for your clients and providing exceptional customer service. Just like planning the perfect trip, pairing your resume with a well-crafted cover letter can elevate your application and set you apart from other candidates. A cover letter is an extension of your resume, allowing you to showcase your passion for travel and your ability to exceed customer expectations. Crafting a compelling cover letter doesn't have to be a daunting task, and the benefits it brings to your job search are well worth the effort.

Here are some compelling reasons for Travel Agents to submit a cover letter:

Personalize your application: A cover letter gives you the opportunity to address the hiring manager by name and express your genuine interest in the company and the travel industry. By tailoring your letter to the specific company and role, you demonstrate your dedication and enthusiasm for the position.

Highlight your travel expertise: Use the cover letter to illustrate your unique value proposition as a Travel Agent. Showcase your knowledge of different destinations, travel trends, and your ability to curate personalized itineraries. This allows you to align your skills and experiences with the specific job requirements, making a strong case for why you are the ideal candidate.

Demonstrate your understanding of client needs: In your cover letter, you can communicate your understanding of the diverse needs and preferences of travelers. Discuss how you plan to address these needs and provide exceptional service to ensure customer satisfaction. This demonstrates your ability to anticipate and exceed client expectations, a valuable skill for any Travel Agent.

Share success stories and achievements: While your resume provides a concise overview of your professional experience, a cover letter allows you to delve deeper into specific success stories and achievements that couldn't be accommodated in your resume. Highlight instances where you went above and beyond to create memorable travel experiences for clients, showcasing your ability to deliver exceptional results.

Showcase your communication skills: Effective communication is a vital skill for Travel Agents, and a cover letter provides an opportunity to demonstrate your writing abilities. Use the letter to showcase your clear and concise writing style, attention to detail, and ability to effectively convey information. This reassures potential employers that you possess the necessary communication skills to interact with clients and colleagues.

Stand out from the competition: Submitting a cover letter sets you apart from other applicants who may have chosen not to include one. It shows your commitment to going the extra mile and your dedication to securing the position. By taking the time to craft a compelling cover letter, you demonstrate your professionalism and attention to detail, making a memorable impression on hiring managers.

In summary, Travel Agents should pair their resume with a cover letter to personalize their application, highlight their travel expertise, demonstrate their understanding of client needs, share success stories, showcase their communication skills, and differentiate themselves from other applicants. A well-crafted cover letter can significantly increase their chances of securing an interview and ultimately landing their dream job in the travel industry.

Resume FAQs for Travel Agents:

How long should i make my travel agent resume.

A Travel Agent resume should ideally be one to two pages long. It is important to keep in mind that Travel Agents typically have a diverse range of skills and experiences that need to be highlighted in their resume. However, it is equally crucial to maintain conciseness and ensure that the resume is easy to read and comprehend. In the travel industry, recruiters and employers often receive numerous resumes, so it is essential to make a strong impression quickly. A one to two-page resume allows you to showcase your relevant skills, experiences, and qualifications without overwhelming the reader with excessive information. When crafting your Travel Agent resume, focus on including key details such as your professional experience, education, certifications, and any specialized skills or knowledge related to the travel industry. Highlight your achievements, such as successfully planning and organizing complex itineraries, providing exceptional customer service, or exceeding sales targets. Additionally, consider tailoring your resume

What is the best way to format a Travel Agent resume?

When it comes to formatting a Travel Agent resume, there are a few key elements to consider in order to create an effective and professional document. 1. Start with a clear and concise header: Begin your resume with your name, contact information, and a professional email address. Including a LinkedIn profile or a website showcasing your travel expertise can also be beneficial. 2. Write a compelling summary or objective statement: This section should provide a brief overview of your experience, skills, and what makes you a standout Travel Agent. Tailor this statement to highlight your knowledge of the travel industry, customer service abilities, and any specialized areas of expertise. 3. Highlight relevant experience: List your work experience in reverse chronological order, starting with your most recent position. Focus on highlighting your achievements and responsibilities that are directly related to the travel industry. Emphasize your ability to plan and book travel arrangements, provide exceptional customer service

Which Travel Agent skills are most important to highlight in a resume?

When highlighting skills on a resume for a Travel Agent position, it is crucial to focus on those that are directly relevant to the travel industry and the specific responsibilities of a Travel Agent. Here are some important skills to consider: 1. Destination knowledge: Demonstrating a deep understanding of various destinations, including popular tourist attractions, local customs, and travel regulations, is essential. This skill allows Travel Agents to provide accurate and valuable information to clients, helping them make informed decisions. 2. Customer service: Exceptional customer service skills are vital for Travel Agents as they interact with clients on a daily basis. Being able to listen attentively, understand clients' needs, and provide personalized recommendations and solutions is crucial for building strong relationships and ensuring customer satisfaction. 3. Communication skills: Effective communication is key in the travel industry. Travel Agents must be able to clearly convey information, both verbally and in writing, to clients, suppliers, and colleagues. Strong communication skills enable Travel Agents to negotiate deals, resolve issues, and provide detailed itineraries and travel documents. 4. Sales and persuasion: Travel Agents often need to promote and sell travel packages, accommodations, and other services. Highlighting sales and persuasion skills on a resume is important to demonstrate the ability to influence clients'

How should you write a resume if you have no experience as a Travel Agent?

When writing a resume as an aspiring Travel Agent with no prior experience, it's essential to focus on highlighting your transferable skills, relevant education, and any related experiences that showcase your abilities and passion for the travel industry. Here are some tips to help you create a compelling resume: 1. Start with a strong objective or summary statement: Begin your resume with a concise statement that highlights your enthusiasm for the travel industry and your eagerness to learn and grow as a Travel Agent. Emphasize your customer service skills and your ability to work in a fast-paced, dynamic environment. 2. Showcase transferable skills: Even if you haven't worked as a Travel Agent before, you likely possess skills that are valuable in this field. Highlight your communication skills, attention to detail, organizational abilities, problem-solving aptitude, and customer service expertise. These skills are essential for success as a Travel Agent. 3. Include relevant education: If you have completed any education or training related to the travel industry, be sure

Compare Your Travel Agent Resume to a Job Description:

• Identify opportunities to further tailor your resume to the Travel Agent job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Travel Agents:

More resume guidance:.

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5 Amazing travel agent Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, travel agent: resume samples & writing guide, nate taylor, employment history.

• Negotiating with suppliers to secure the best rates and services for clients
• Upselling additional travel services and products
• Working with clients to create customized itineraries and travel plans
• Maintaining accurate records of customer information and travel plans
• Answering customer inquiries and providing advice and assistance
• Ensuring customer satisfaction by providing excellent customer service

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• Advising clients on suitable options for travel, such as destinations, activities, and accommodation
• Researching and staying up to date on travel destinations, rules, and regulations
• Participating in industry events and conventions to stay current on trends and developments
• Offering detailed information about local attractions, customs, and points of interest
• Processing payments and issuing travel documents

Professional Summary

Mike franklin.

• Resolving customer complaints in a timely and professional manner
• Developing and maintaining relationships with travel suppliers and partners

Nathan Young

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

travel agent Job Descriptions; Explained

If you're applying for an travel agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

travel agent

• Deal with customer queries and complaints.
• Provide advice about visas or passports.
• Recruit, train and supervise staff.
• Maintain statistical and financial records.
• Sell holidays and insurance.
• Prepare promotional materials and displays. 
• Dealing with customer queries and complaints regarding visa and passport.
• Providing advice about visas or passports.
• Booking flight ticket.
• Scanning ,printing of clients documents.
• Help our clients make travel plans. 
• Inaddition to booking reservations, we assist customers in choosing the flights that they need. 
• Making travel and accommodation reservations. 
• Assisting customers over the phone. 
• Quoting holidays and converting these to bookings. 
• Maximizing sales and customer holiday experience by suggesting upgrades. 
• Offering excellent customer service, dealing withComplaints 
• Arrange international & domestic flights, insurance and accommodation
• Use the Website Travel system to secure holidays & tours.
• Collect and process payments
• Advise clients on travel arrangements, e.g. visas and passports
• Send out tickets and/or vouchers to clients
• Keep clients up to date with any changes with flight and tour availabilities including but not limited to pricing 
• Keep errors to a minimum in order to avoid complaints which often results in refunds or double the work
• Sell and negotiate travel packages.
• Build strong relationships with resorts and hostels. 
• Build long term and positive relationships with new and existing customers.
• Sell travel packages,book hotels and transportation.

travel agent Job Skills

For an travel agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Bookkeeping
• Travel Booking
• Travel Arrangements
• Airfare Research
• Reservation Systems
• GDS Knowledge
• Tour Planning
• Travel Insurance
• Airline Regulations
• Itinerary Planning
• Travel Budgeting
• Customer Service
• Travel Industry Knowledge
• Airline Tariffs
• Cost Analysis
• Negotiation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Presentation
• Written Communication
• Social Media
• Troubleshooting
• Quality Assurance
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your travel agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

• Booking travel arrangements, including flights, hotels, car rentals, and other transportation

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired..

• Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
• Keep job descriptions short but don't just list your jobs.
• Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your travel agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

• Assisting clients with travel-relatd issues, such as lost luggae and flight delats
• Upsellin additional travel services and products
• Workin with clients to create customised itineraries and travel plans.
• Answering custonmer inquirys and providing advice and assitance
• Maintaining acurate records of custoner informaton and travel plans
• Assisting clints with travel-related issues, such as lost luggae and flight delays.
• Assisting clients with travel-related issus, such as lost luggages an flight delays
• Advising clients on suitable optionss for travel, such as destinatios, activities, and accomodation
• Booking travel arrangments, includings flights, hotels, car rentals, and other transportations

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history..

• When explaining gaps in your employment section, start by being honest.
• Elaborate on the gap and show that you never stopped learning.
• Explain and elaborate any gap in your work history by highlighting new skills.

travel agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an travel agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

To Whom It May Concern

As a Travel Agent with a proven track record of success in the field, I am excited to apply for the Chief Travel Agent position at Boeing. I believe that my skills and expertise would make a valuable contribution to your team.

My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Boeing. I am eager to join a team that shares my values and work towards a common goal.

Thank you for considering my application for the Chief Travel Agent position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

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Travel Agent Resume Samples

A Travel Agent usually performs tasks like selling transportation and/or lodging to travelers. There are certain other roles and responsibilities that are usually seen on a successful Travel Agent Resume , such as – to arrange travel visas , plan a vacation or business trip in the given budget, constantly come up with different plans and packages, and book transport and lodging reservations .

To embark on this interesting journey as a Travel Agent, candidates need some basic skills and qualifications, such as knowledge about local weather conditions, thorough knowledge about various travel destinations, up to date knowledge about the various travel locations, ability to work under tight deadlines, and crisis management skills. The education that is required to get this job is a diploma or a Bachelor’s Degree in Arts, Science, or Management, while a Master’s Degree is optional, relevant work experience is crucial.

• Resume Samples
• Transportation
• Travel Agent

Travel Agent - Team Manager Resume

Summary : An energetic Travel Agent with strong communication skills, high emotional intelligence, excellent organizational, analytical, extremely empathetic and creative skills with an extremely in-depth knowledge of customer service. Proven ability to handle a diverse customer base, resolve problems and process transactions quickly and accurately ensuring increased productivity and efficiency.

Skills : Typing 35 WPM, Scheduling appointments, Microsoft Word, Windows Vista, Windows XP

Description :

• Arrange travel for business and vacation customers. Determine customers' needs and preferences, such as schedules and costs.
• Plan and arrange tour packages, excursions, and day trips. Find fare and schedule information.
• Calculate total travel costs Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions.
• Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas.
• Give advice about local weather conditions, customs, and attractions.
• Make alternative booking arrangements if changes arise before or during the trip Travel agents help travelers by sorting through vast amounts of information to find the best possible travel arrangements.
• Visit destinations to get firsthand experience so that they can make recommendations to clients or colleagues.
• Visit hotels, resorts, and restaurants to evaluate the comfort, cleanliness, and quality of the establishment.

Virtual Travel Agent Resume

Summary : Customer Service oriented Virtual Travel Agent with seven years of experience in travel and tourism. A highly motivated, intuitive and results-focused individual with successful experience in diverse environments with excellent interpersonal skills and an adept skillset Creative, detail-oriented and highly dependable; works effectively in stressful and high-pressure situations; flexible and adaptable to ever-changing environments.

Skills : Microsoft Office, Note Taking, Interpersonal Communication, Customer Service, Organization Skills.

• Provide complex travel consultation with demonstrated knowledge of domestic and international travel.
• Handle all aspects of bookings including airline, hotel, and car rental reservations, group tours, bus and cruise travel.
• Process exchanges and refunds for airline tickets. Assisted with international travel issues, including passports, visas, and currency.
• Responsible for timely and accurate processing of client travel inquires and travel request. Act a liaison been customer and supplier Support clients via phone and e-mail.
• Collaborates with celebrity booking agents to book travel for clients.
• Coordinates with tour operators and other travel agencies regarding tour package choices; bargains with them to get the best rates Travel Domestic and International to become familiar with destinations and services to better promote and sell destinations.
• Maintain regular communication with the customer prior to departure to provide updated travel information including but not limited to delayed departures and earlier flight availability.
• Responsible for collecting and recording deposits and final payments.

Freelance Travel Agent Resume

Objective : A highly motivated Freelance Travel Agent with an excellent record of accomplishments throughout my career. Also dedicated to working with budgets and beating deadlines resulting in financial savings for the company. To build a strong career and improving the standard of the firm by the involvement of the hard work in all fields of the job given and energizing the surroundings to achieve the highest expectation of the firm.

Skills : Good With People, Great With Computers, Hard Worker, Fast Learner, Great Work Ethic.

• Responded to customer inquiry calls, promptly, courteously and in a friendly manner, assessing the customers' needs in order to provide them with the best solution to their needs.
• Researching travel options & presenting the best deals in terms of requirements.
• Ensure all bookings & reservations are processed accurately. Building strong relationships with clients.
• Remained professional when dealing with sensitive and confidential information Handling high numbers of incoming calls from direct customers and travel trade. Communicate with Spanish speaking clients.
• Prepared detailed itineraries upon bookings to ensure accuracy of reservations and provided confirmation to clients Kept informed of airline rules and regulations, tariffs and other industry requirements.
• Responsible for providing outstanding customer service at all times Observed and reported all activities on select site.
• Followed up on missed calls and emails, maintain all client relations. Ensured safety in all situations. 

Owner/Travel Agent Resume

Summary : To take up a career in a globally challenging environment and contribute my best to the demands of the Travel industry where the skills can be effectively utilized and gather new experience and knowledge. Willing to work as a key player in a challenging and creative environment.

Skills : Microsoft Office, Excel, Client Base, Making appointments, Customer Care, and Service

• Providing expertise in hotel, car rental, and airfare to all clients.
• Excelled at maintaining cost compliance within the corporate organization.
• Maintained above-average call monitoring scores, based on recapping, Collaborated with internal and external teams to Travel bond with Gateway.
• Participated in strategic planning activities. Recommended solutions and alternatives to the supervisor to meet company goals.
• Knowledge of operations and services related to a variety of transportation programs (air, bus, rail etc).
• Analyzed problems, identified alternative solutions, projecting consequences of proposed actions and implementing recommendations in support of goals.
• Researched, analyzed and evaluated new service delivery methods and techniques.
• Established and maintained effective working relationships with those contacted in the course of work.

Executive Travel Agent Resume

Headline : Executive Travel Agent with over 5 years of proven secretarial and customer service experience as well as a successful history of promotions to increasingly responsible sales, sales management, and other managerial positions. Able to assume a wide range of office management and professional responsibilities.

Skills : Data entry, 40WPM, 10key, Outlook, Word, Powerpoint, Quick Books

• Exceeded corporate and personal quotas generating a record 12% increase in sales by conducting numerous travel presentations at trade shows and continuously upselling packages.
• Provided exceptional customer support by arranging transportation, hotel accommodations, and recreational activities for a variety of high-profile leisure and corporate clients utilizing Excel and Sabre software.
• Leveraged consultative sales strengths to identify opportunities, nurture relationships, and close deals.
• Developed and delivered professional presentations to prospective clients in an effort to close.
• Represented the company at numerous networking events that increased clients and referral base by 20%.
• Worked with the service departments to create procedures to increase customer service and improve customer satisfaction and loyalty.
• Contributed to managing key accounts and ensuring they had top service to continue loyalty resulting in increased referral sources.

Corporate / Leisure Travel Agent Resume

Summary : Achievement-driven and enthusiastic Corporate / Leisure Travel Agent with a highly developed sense of integrity, commitment to customer satisfaction, unbeatable ability to multi-task during peak seasons and anticipate client needs through refined listening skills. Expertise in planning and coordinating all aspects of travel and tourism. Seeking a challenging position in a company that allows for growth and development as well as utilize my skills to achieve company objectives.

Skills : Microsoft Word, Excel, Powerpoint, Data entry, 40WPM

• Collected payments for transportation and accommodations from customer.
• Conversed with the customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Computed cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour's costs.
• Booked transportation and hotel reservations, using a computer terminal or telephone.
• Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
• Provided customers with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations.
• Printed or requested transportation carrier tickets, using a computer printer system or system link to travel carrier.

Travel Agent/Reservation Sales Agent Resume

Headline : Travel Agent/Reservation Sales Agent, with over 5 years in experience in working in fast-paced environments demanding: strong organizational, technical, and interpersonal skills. Trustworthy, dependable, ethical, and business-oriented. Skilled in in-depth research, plan implementations, and leadership- development, confident and poised in interactions with individuals at all levels. Detailed oriented and resourceful in completing projects; able to multi-task effectively and perform well under stressful situations.

Skills : Excel, Photoshop, Microsoft Office, Typing, Sewing, Patternmaking.

• Book reservations for air travel, hotel, and car rentals, following up when necessary to complete the reservation.
• both domestic and international Respond to requests for price quotations utilizing the automated system(s) for domestic and international itineraries.
• Conform to client travel standards and policies.
• Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts.
• Applies discount programs appropriately Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.
• Ensure optimum customer service through effective use of phone systems and positive telephone service techniques.
• Know and properly use: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts.
• Utilize the Sabre Reservation system to schedule flights, hotels, cars, transportation, and rail.

Co-owner / Travel Agent And Vacation Planner Resume

Headline : An experienced Co-owner / Travel Agent And Vacation Planner seeking a challenging position as Travel Consultant, in a leading & successful Global Business Organization, to experience different challenges in travel management, where can continuously learn, grow and improve both professionally & personally and also, contribute the skills, knowledge & experience, learned and gained, towards consistently maintaining the success & growth of the organization.

Skills : Wordperfect, Microsoft Office, Typing 45-50 Wpm, POS Register, 10 key Calculator, Fax/Copier, Filing.

• Interacted with travel consumers to assist them in choosing, planning, and purchasing their air, car, and hotel arrangements.
• Provided top-notch customer service by focusing on the individual customer.
• Made use of my excellent verbal and written communication skills to fulfill customers' needs, as well as up-sell a variety of products and services that generate more revenue for the company.
• Advised correct terms and conditions for both domestic and international travel, and documented customer information accurately.
• Worked with airline and hotel vendors to meet all special requests made by the customers.
• Followed up with clients on any unresolved issues, emergencies or last-minute travel needs.
• Handled all travel and website queries by offering accurate information in a timely manner that is consistent with department standards for customer service and sales.
• Routinely met and exceeded monthly sales targets.

Supervisor Travel Agent Resume

Objective : Supervisor Travel Agent intends to build a career with the leading corporate of hi-tech environment with committed and dedicated people, which will help to explore oneself and realize the potential. To seek a responsible and challenging position which make use of all the potential of talent and which gives the opportunity for personal growth and professional achievements.

Skills : Microsoft Office: Word, Excel, Outlook; Adobe Reader, Filing, Telephones, Typing 55 WPM,

• Responsible for the maintenance of the company's accounting on the computer and on a backup paper copy.
• Responsible to maintain the best client's relation by communicating/dealing with them in a convincing way.
• Prepared and issued tickets Responsible to keep track the payment on time Performed administrative and office support activities for managers and employees.
• Duties included contacting with other travel agencies and consolidators and updating the new seasonal fares.
• utilized computer to input and retrieve data(saber system) Skills.
• Used Good organizational, analytical and decision making skills with strong attention to detail.
• Possess good interpersonal and communication skills.
• Exhibit high energy level and capable of handling multiple projects. Proficient working with computers including utilizing word processing and spreadsheet tools. Held high on company corporate values. Effectively communicate in English and Urdu.

Group Travel Agent/Customer Service Resume

Summary : To seek challenging corporate positions in the Travel Industry. Confident of coming up through hard and dedicated work. Possess leadership, organizational and creative skills in addition to excellent communication and presentation skills. To make optimum utilization of the knowledge and skills and opportunities effectively for professional growth and contribute towards the betterment of the organization.

Skills : Microsoft Office, Apollo Travel Systems, Travel Arrangements, Event Planning, Hospitality.

• Executed group rate bidding process by compiling a list of scheduled meetings for the upcoming fiscal year, sending schedules with projected attendees to each airline to secure annual airline group meeting contracts.
• Compared bids from multiple carriers and negotiated group pricing with airlines.
• Supported domestic and international large group block space ticketing by inserting ticket definitions and instructions into travel reservation.
• Inserted fare calculations into reservations, complying with ticketing instructions on zone contracts.
• Negotiated contracts with carriers, obtained block space on designated carriers and rescheduled and reissued tickets.
• Completed work assignments and priorities in queues and inbox.
• Managed exchange ticketing for both domestic and international flights by performing ticket exchanges, compiling and recording ticket cancellations.

Summary : To obtain a position rooted in providing top quality customer service where the relationship and organizational skills will maximize a company's growth and profitability. Travel Agent/Reservation Sales Agent skilled at learning new concepts and applications quickly, working well under. Proficiency in the latest travel coordination and booking system. Dedicated to helping clients reach their expectations of traveling.

• Converse with customers to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Confer with customers by telephone to provide information about products or services, take or enter orders, cancel bookings, or obtain details of complaints.
• Book transportation and hotel reservations, using a computer terminal or telephone.
• Compute costs of travel and accommodations, using a calculator, computer, or by telephone.
• Collect payment for transportation and accommodations from customer.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions,  are taken.
• Check to ensure the appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.

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• • Orchestrated high-end travel experiences tailored to affluent client specifications, managing over 100 luxury itineraries annually with meticulous attention to detail.
• • Increased customer satisfaction rate by 25% through personalized service and proactive issue resolution, enhancing client loyalty and retention.
• • Spearheaded the integration of GDS technologies, resulting in a 30% reduction in booking times and a more streamlined reservation process.
• • Negotiated exclusive deals with premium vendors, securing on average 15% better rates for our clients compared to standard industry offerings.
• • Cultivated a strong personal brand as a luxury travel advisor, contributing to a 20% year-over-year revenue growth for the company.
• • Led a successful digital marketing campaign that generated a 40% increase in new business, leveraging social media and industry networking events.
• • Managed a portfolio of 80+ high-net-worth clients, delivering bespoke international travel packages.
• • Pioneered the adoption of Virtuoso network partnerships, amplifying luxury service offerings by connecting with top-tier travel advisors and suppliers.
• • Executed targeted outreach programs that expanded repeat business by 35% within one fiscal year.
• • Curated exclusive travel content for company platforms, contributing to a 50% boost in online engagement.
• • Coordinated with cross-functional teams to optimize customer service protocols, refining the end-to-end client journey.
• • Designed personalized travel experiences for a diverse clientele, exceeding sales targets by 20% each quarter.
• • Deployed expert knowledge of GDS systems to enhance booking efficiency and accuracy.
• • Facilitated seamless travel experiences by providing round-the-clock support to clients during their journeys.
• • Established key partnerships with local tour operators, creating unique destination activities.

Travel Consultant Resume Examples & Guide for 2024

Your travel consultant resume must highlight your extensive knowledge of global destinations. Showcase your proficiency in creating tailored itineraries that align with clients' preferences. It's imperative to demonstrate your adeptness in leveraging travel software and online booking systems. Ensure your resume reflects your strong communication skills and your ability to deliver exceptional customer service.

All resume examples in this guide

Traditional

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As a travel consultant, articulating the breadth of your destination knowledge and customer service skills in a concise resume can be challenging. Our guide provides tailored strategies to help you effectively showcase your expertise and experiences in a compelling manner, ensuring potential employers recognize your value in the travel industry.

• Which sections do you need to include in your resume to meet recruiters' requirements;
• How to write your travel consultant resume experience section - even if you have don't have little to no work experience;
• Real-life professional examples to guide you how to write the most important travel consultant resume sections;
• Adding even more sections so your travel consultant resume stands out with professionalism and your personality.

We've also selected some of the best (and most relevant) resume guides for the travel consultant role you're applying for:

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How to style your travel consultant resume: layout and format

• Reverse-chronological resume format to highlight your experience;
• Functional skill-based resume format if you have less experience and want to focus on skills;
• Hybrid resume format to guide recruiters through both your experience and skills.
• Make sure your headline is simple and includes the job you're applying for or your current role, an abbreviation of a certificate you have, or even your professional area of interest;
• Always tailor your travel consultant resume to the role you're applying for by matching job requirements to your experience via different resume sections;
• Once you've created your resume, download it in PDF (unless otherwise specified). This is to ensure readability and that the layout remains fixed.

Upload & Check Your Resume

Drop your resume here or choose a file . PDF & DOCX only. Max 2MB file size.

The more time and effort you've put into obtaining the relevant certificate, the closer to the top it should be listed. This is especially important for more senior roles and if the company you're applying for is more forward-facing.

Traditional sections, appreciated by recruiters, for your travel consultant resume:

• Clear and concise header with relevant links and contact details
• Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the travel consultant role
• Experience that goes into the nuts and bolts of your professional qualifications and success
• Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
• Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

• Extensive knowledge of travel software and reservation systems (such as Amadeus, Sabre, or Travelport)
• Proven track record in creating customized travel itineraries and experience in travel logistics
• Excellent customer service skills and ability to build rapport with clients to understand their travel needs
• Strong destination knowledge and familiarity with visa and passport regulations
• Ability to multitask and handle travel emergencies or changes with efficiency and composure

What to include in the experience section of your travel consultant resume

The resume experience section is perhaps the most important element in your application as it needs to showcase how your current profile matches the job.

While it may take some time to perfect your travel consultant experience section, here are five tips to keep in mind when writing yours:

• Assess the advert to make a list of key requirements and look back on how each of your past jobs answers those;
• Don't just showcase you know a particular skill, instead, you need proof in the form of tangible results (e.g. numbers, percent, etc.);
• It's perfectly fine to leave off experience items that don't bring anything extra to your skill set or application;
• Recruiters want to understand what the particular value is of working with you, so instead of solely featuring technologies, think about including at least one bullet that's focused on your soft skills;
• Take care with wording each bullet to demonstrate what you've achieved, using a particular skill, and an action verb.

The below travel consultant resume examples can help guide you to curate your professional experience, following industry-leading tips and advice.

• Crafted unique travel itineraries for over 300 high-net-worth clients, prioritizing exclusive experiences and upscale accommodations, leading to a 40% increase in company revenue from repeat business.
• Negotiated with over 150 vendors and service providers to secure the best possible pricing and amenities for clients, improving customer satisfaction ratings by 25%.
• Implemented an innovative customer feedback system that enhanced the quality of service delivery by pinpointing areas of improvement, which boosted overall client retention by 20%.
• Managed travel arrangements for over 50 corporate accounts, ensuring compliance with each company’s travel policy and budget constraints, resulting in a 95% client satisfaction score.
• Led a project to transition to a new travel booking software, increasing operational efficiency by 30% and reducing booking errors by 15%.
• Cultivated strategic partnerships with airlines and hotels to provide exclusive corporate rates, which cut travel expenses for client companies by an average of 20%.
• Developed and executed marketing campaigns targeting niche travel sectors, ultimately increasing year-over-year sales by 35%.
• Designed and hosted 10 exclusive travel webinars, attracting an average of 200 attendees per session, enhancing brand awareness and client engagement.
• Orchestrated the logistics for multi-destination packages, coordinating with local tour operators and managing intricate schedules for groups of up to 100 travelers.
• Pioneered the adoption of a virtual reality platform for destination previews, which led to a 50% uptick in bookings due to improved client confidence in their travel choices.
• Streamlined the online consultation process via video conferencing tools, effectively handling an average of 30 client sessions per week, enhancing operational efficiency.
• Launched personalized travel apps for over 1,000 clients, which increased engagement by providing real-time updates and travel assistance, thereby elevating the overall service experience.
• Specialized in creating adventure travel experiences, resulting in a 200% growth in adventure package sales within the first year of program inception.
• Collaborated with conservation groups to develop eco-friendly travel experiences, bolstering the company's reputation for responsible tourism.
• Organized and successfully led 20 group adventure expeditions, maintaining a perfect safety record and achieving a 98% customer satisfaction rating.
• Masterminded international travel plans for over 500 clients, emphasizing cultural immersion and authentic local experiences, leading to a 75% increase in repeat booking rates.
• Liaised with foreign consulates and embassies to navigate visa processes, reducing application times by 40% for clients, thus streamlining their pre-travel arrangements.
• Spearheaded the international travel training program for new hires, enhancing the team's skills and knowledge, which translated into a 50% faster booking turnaround.
• Curated over 200 bespoke historical tours for culturally enriching experiences, which increased client engagement and drove a 65% rise in educational travel sales.
• Conducted comprehensive research to ensure the historical accuracy of all tour content, thereby reinforcing the company's reputation for well-informed and educational travel services.
• Partnered with history enthusiasts' communities to co-create exclusive content, expanding the tour offerings and achieving a 40% increase in customer loyalty within the history tourism niche.
• Provided bespoke travel planning services for a portfolio of 200 elite clients, focusing on discretion and superior service, which led to a 90% client retention rate.
• Orchestrated private jet charters, yacht rentals, and exclusive event access for high-profile clients, meeting the demands for privacy and luxury that defines elite travel.
• Devised risk assessment protocols for VIP travel plans, ensuring safety and rapid response to any unforeseen events, greatly appreciated by clients for the added peace of mind.

Quantifying impact on your resume

• Detail the number of travel packages sold per quarter to showcase sales proficiency and consistent performance.
• Highlight the percentage increase in customer retention to demonstrate strong client relationships and satisfaction.
• Mention the specific revenue generated for the company from your sales to underline your direct impact on the business’s bottom line.
• Include the number of new destinations added to the portfolio, reflecting your contribution to the company’s growth and diversity.
• Specify the number of clients served annually to show the scale of your ability to manage and satisfy a large customer base.
• Present the average customer satisfaction rating to provide evidence of high-quality service and positive client experiences.
• Enumerate the reductions in operational costs due to efficient planning, indicating your ability to improve profitability.
• List the number of travel industry partners you've networked with, highlighting your role in expanding the business's reach and partnerships.

Action verbs for your travel consultant resume

No experience, no problem: writing your travel consultant resume

You're quite set on the travel consultant role of your dreams and think your application may add further value to your potential employers. Yet, you have no work experience . Here's how you can curate your resume to substitute your lack of experience:

• Don't list every single role you've had so far, but focus on ones that would align with the job you're applying for
• Include any valid experience in the field - whether it's at research or intern level
• Highlight the soft skills you'd bring about - those personality traits that have an added value to your application
• Focus on your education and certifications, if they make sense for the role.

Recommended reads:

• How To Include Your Relevant Coursework On A Resume
• When You Should (And Not) Add Dean's List On Your Resume

If you happen to have some basic certificates, don't invest too much of your travel consultant resume real estate in them. Instead, list them within the skills section or as part of your relevant experience. This way you'd ensure you meet all job requirements while dedicating your certificates to only the most in-demand certification across the industry.

Travel Consultant resume skills: the essential hard skills and soft skills checklist

Ultimately, your Travel Consultant resume should hint to recruiters that you possess an array of talents that are indispensable to the role.

For example, listing the technologies and software you're apt at using (or your hard skills) and how you apply them in your day-to-day responsibilities would ensure you meet the technical requirements of the role.

But is this enough to ensure that you make a good impression on recruiters?

Go a step further by detailing the soft skills or personality traits you've attained thanks to your work and life experience.

The best way to balance hard skills and soft skills on your Travel Consultant resume is by:

• Highlighting up to three of your most noteworthy career accomplishments in a separate section.
• Listing at least one hard skill and one soft skill you've used to solve a particular challenge or problem.
• Feature niche skills and technologies that would help you stand out amongst candidates.
• Think back on the social impact your efforts have had towards improving the work environment - were you able to always maintain a professional ethic, while enhancing the team culture? Write about your contribution to the role, department, or organization itself as a metric of success.

The skills section of your resume provides you with plenty of opportunities to detail your technical and personal traits.

All you have to do is select the talents that best fit your application and expertise. Make note of some of the most prominent hard and soft skills across the industry from our list:

Top skills for your travel consultant resume:

Travel Planning

Itinerary Development

Reservation Systems

GDS (Global Distribution Systems)

Travel Insurance Knowledge

Destination Expertise

Multilingual Communication

Budget Management

Customized Tour Creation

Travel Industry Regulations

Customer Service

Interpersonal Skills

Problem Solving

Attention to Detail

Organization

Flexibility

Time Management

Cultural Sensitivity

Negotiation

Salesmanship

List your educational qualifications and certifications in reverse chronological order.

Showcase academic background with education and certifications' sections

Listing your education and certifications should be a rudimentary part of your resume writing.

Including your relevant academic background - in the form of your higher education degree and niche-specific certificates - will prove knowledge of the industry.

For your education section:

• Start by including your degree, followed by start and graduation dates, as well as the institution;
• You could include relevant coursework, major/minor , or GPA, only if your've just graduated from college or if this information would further support your application;
• If you have an "ongoing" degree, you can still list it in case you think your diploma can impress recruiters or it's required;

Follow a similar logic for your certifications section by listing the institution, alongside dates you've obtained the certificate. For some of the most recent and relevant industry certificates , check out the next part of our guide:

The top 5 certifications for your travel consultant resume:

• Certified Travel Associate (CTA) - The Travel Institute
• Certified Travel Counselor (CTC) - The Travel Institute
• Travel and Tourism Professional (TTP) - International Air Transport Association (IATA)
• Certified Travel Industry Executive (CTIE) - The Travel Institute
• Destination Specialist (DS) - The Travel Institute

List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

• How To List Certifications On A Resume (Examples Included)

The travel consultant resume summary or objective: integrating keywords, achievements, and more

Deciding whether to include a resume summary or an objective in your travel consultant resume is crucial. Both serve as key introductory elements at the top of your resume, encapsulating your profile in up to five sentences and incorporating relevant keywords from the job advert.

Here are the key differences between the two:

• The resume summary focuses on aligning your achievements and experience with the job requirements. It provides recruiters with a snapshot of your expertise , helping you stand out as an ideal candidate for the role.
• The resume objective, on the other hand, centers on your career goals and aspirations , detailing how the role aligns with your career progression. It's particularly suitable for candidates with less professional experience or those new to the job market.

Below are examples demonstrating best practices in utilizing the resume summary and/or objective to make a strong first impression with your travel consultant resume.

Resume summaries for a travel consultant job

• Seasoned travel consultant with 8 years of experience designing tailored travel experiences for luxury clientele. Expert in luxury cruise planning and exotic destination retreats, the recipient of 2019's Top Consultant Award for exceptional customer satisfaction and sales performance.
• Dynamic professional with 6 years of dedicated experience in corporate travel management. Adept in creating efficient itinerary plans, managing complex travel arrangements, and providing top-notch client support. Recognized for achieving the highest client retention rate in the past 3 years.
• Former hospitality manager making a strategic transition into travel consulting, bringing a robust 10-year background in managing high-end resorts, including personalized guest experience enhancement. Eager to apply extensive customer service skills to deliver outstanding travel solutions.
• Accomplished event coordinator with 5 years of expertise in organizing international events, aiming to leverage a rich network of global contacts and unparalleled organizational skills to transition into travel consulting. Determined to elevate client experiences with meticulous planning and cultural insight.
• Seeking to embark on a career in travel consulting with a fervent enthusiasm for global cultures and communication. As a recent graduate with a degree in Tourism Management, I am eager to apply my academic knowledge and fluency in three languages to craft unforgettable travel memories for clients.
• As an avid world traveler and skilled problem-solver, I am excited to translate my personal passion into a professional journey as a travel consultant. With no direct experience in the field, my objective is to harness my extensive customer service background and keen attention to detail to enhance client travel experiences.

Other travel consultant resume sections to support your expertise and skills

Recruiters are always on the lookout for that travel consultant candidate who brings about even more value to the role.

This can be either via their personality or additional accreditations they have across the industry.

Add to your resume any of the four sections that fit your profile:

• Projects for your most impressive, cutting-edge work;
• Awards or recognitions that matter the most;
• Publications further building up your professional portfolio and accreditations;
• Hobbies and interests to feature the literature you read, how you spend your time outside of work, and other personality traits you deem may help you stand out .

Key takeaways

• The format and layout of your travel consultant resume should reflect on both your career and what matters most to the job you're applying for;
• Use the resume summary and objective to hint at your most prominent accomplishments;
• Always be specific about your experience and consider what value each bullet you curate adds to your travel consultant application;
• Consider how your academic background and technical capabilities could further showcase your alignment to the role;
• Your soft skills should contribute to your overall travel consultant profile - aligning your personality with skills and results.

Looking to build your own Travel Consultant resume?

• Resume Examples

Stay or Go: Navigating the Gray Area of Quitting a New Job

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Travel Agent Resume Sample

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Work Experience

• Selling Travel Products and Services –Asking questions to qualify and understand member’s travel interests and needs, and successfully closing the sale; displaying organizational pride
• Take reservations over the phone and in person utilizing the SABRE travel reservation system
• Offer comparative pricing packages based on customers’ needs and desires
• Ensure accuracy of all travel documents and invoices
• Collect payments and reconcile to amounts due on invoice documents
• Check on pending reservations, making sure to follow-up with customers/travel agencies in complying with ticket payment deadlines
• Highly proficient English oral and written communication
• Additionally highly proficient knowledge of theFrench language
• Good knowledge of Amadeus
• Stress resistant; keep balance between quantity and quality
• Experience with Amadeus or Sabre
• Creative thinking, able to think ‘out of the box'
• Self-motivated with the ability to prioritize
• Position requires approximately two weeks of 40 hour/week paid training (8:30-5 M-F)
• This is an hourly non-exempt position and is subject to overtime pay
• Position requires approx. two weeks of 40 hour/week paid training (8:30-5 M-F)
• This is an non-exempt hourly paid position subject to overtime pay
• Sales commission and the opportunity to earn airline tickets
• Communicate effectively (verbally and written) with travel suppliers, port agents, crew members, employees, other departments, and management
• Knowledge of all aspects of the Sabre airline reservations system such as creation of an air booking, ticketing, exchanges, pricing, routing and queue processing
• Securing new client sales and retention through exceptional customer service

Professional Skills

• Experience booking corporate travel including proficient SABRE knowledge and skills
• Excellent problem-solving skills, as well as initiative, resourcefulness and creativity
• Demonstrated ability to use appropriate judgement and problem-solving skills to resolve issues/conflicts with travel arrangements/plans
• Excellent MS Word, Excel, and Outlook skills
• Excellent customer service skills with ability to maintain a professional demeanor at all times
• Strong verbal & written communication, organizational, and interpersonal skills
• Outstanding interpersonal skills,effective communication with clients

How to write Travel Agent Resume

Travel Agent role is responsible for travel, customer, planning, training, transportation, interpersonal, airline, computer, international, english. To write great resume for travel agent job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Travel Agent Resume

The section contact information is important in your travel agent resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Travel Agent Resume

The section work experience is an essential part of your travel agent resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous travel agent responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular travel agent position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Travel Agent resume experience can include:

• Effectively drive each interaction to maximize sales of complete vacation packages while consistently demonstrating “Service Excellence”
• Prior inbound call center customer service/sales experience
• Learn and develop skills to sell foreign and domestic travel related products
• Resolving any client issues in a timely and effective manner
• Maintains and promotes excellent client relations by identifying and promptly responding to all questions relating to the business
• Previous experience being commission focused, meeting and exceeding sales targets

Education on a Travel Agent Resume

Make sure to make education a priority on your travel agent resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your travel agent experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Travel Agent Resume

When listing skills on your travel agent resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical travel agent skills:

• Good communication and networking skills, both face to face and electronically
• Two years of proven successful sales experience or leisure travel agency experience within a production goal oriented environment
• Strong ability to handle technology effectively
• Able to work effectively and multitask in a dynamic, constantly changing environment
• Experience in contact center sales, and excellent customer service
• Industry knowledge and reservation skills in order to create domestic and single destination international reservations

List of Typical Experience For a Travel Agent Resume

Experience for travel agent trainee resume.

• Strong working knowledge and understanding of complex international pricing rules and procedures
• Previous experience using Inntopia, SMS and/or RTP helpful
• A competitive salary of $14.25 to $17.00/hour, depending on experience
• A competitive salary of $13.50 to $17.00/hour, depending on experience
• A competitive salary of $11.50 to $13.75/hour, depending on experience
• GDS experience (SABRE and/or Amadeus)
• Group agent experience

Experience For Business Travel Agent Resume

• Previous experience in the Travel industry is required
• Willing and able to work a flexible schedule and serve as on-call Agent as needed
• Receiving payments and maintain financial documents
• Coordinating company travel needs within the guidelines of the travel and entertainment policy
• Does not have sole responsibility for hiring, terminations, writing and delivering performance evaluations
• Embrace new technology and ways of working to promote flexibility to adjust quickly to the shifting needs of the business
• Works in coordination with supervisor/client to manage the daily operations of assigned employee(s), assuring overall quality, productivity, and policy / contract adherence. Supports employee(s) by answering questions and assisting where needed
• Respond to telephone, email and online chat inquires to sell flights, lodging, activities and ground transportation using a variety of reservation systems

Experience For Travel Agent Commissions Analyst Resume

• Ensure reporting compliance with Airline Reporting Corporation requirements
• We are looking for an energetic self-starter with the desire to learn and grow who exemplifies the following traits
• Comprehensive benefit package including over 3 weeks of Paid Time Off accrued during the first year
• Assists employees in resolving customer inquiries/problems at the time of initial contact. Provides transfer where inquiry requires higher level of expertise
• Performs, or assists in, the orientation and training of employees
• Assures the maintenance of documentation, including but not limited to client profiles / information and office processes

Experience For Sb-travel Agent Resume

• Serve as on-call agent during select weekends
• Assembles, balances, and prepares customer payments (including cash, checks and credit card charges) for deposit on a daily basis
• Performs inquiries and entries through Apollo airline system pertaining to documents, flights, schedule changes, seat assignments, final payments, etc
• Maintains accurate filing system of itineraries, invoices, billings, hotel confirmations and other office paperwork
• Prepares and assembles airline tickets for mailing
• Pursues opportunities to generate additional sales, including membership sales
• Maintain a high level of customer service by 'Going the Extra Mile'
• Creative thinking, able to think 'out of the box'

Experience For Senior Travel Agent Resume

• Make or support in making travel arrangements for employees mainly on flights, hotels and transportation
• Participate in making local contracts with hotels, airlines and rental cars
• Assist employees in making travel/ insurance settlements
• Maneuver through our booking application systems. Sabre, provides Liberty Travel with a single source for all elements of the reservation and guest information
• Take direction and coaching; at Flight Centre Travel group we believe in daily, weekly, and monthly sessions with your leaders to help with performance

Experience For Lead On-site Corporate Travel Agent Resume

• Able to work a flexible 5-day work schedule (including some evenings and weekends)
• Plan and book travel (lodging, activities, transportation and travel insurance) arrangements for clients from all over the world
• Respond to telephone, email, and online chat inquires to sell flights, lodging, activities and transportation
• Respond to telephone, email, and online chat inquires to sell flights, lodging, activities and ground transportation
• Utilize airline reservation system and Web-based booking methods to coordinate travel arrangements
• Maintain compliance with applicable SOPs (Standard Operating Procedures) and policies; and
• Promotes, sells, arranges and secures reservations for a variety of group services including travel by air, bus, rail and boat, and travel insurance
• Advises group leaders on a variety of package tours including cruises and makes necessary arrangements

Experience For Travel Agent Sales Consultant Resume

• Pursues opportunities to generate additional group tour sales, including membership sales
• Completes specified reporting
• Achieve hotel savings where applicable, and maintain an accurate hotel savings log for SLA reporting
• Build rapport with a customer quickly, ask probing questions, and offer additional services to meet their travel needs
• Performs the day-to-day responsibilities of assigned position
• Maintains, troubleshoots, and manages corrective action for automated office systems
• Plans domestic and foreign itineraries for clients’ travel

Experience For Virtual Sales Travel Agent Resume

• Comprehensive health care - medical, dental and vision
• 401(k) Retirement Savings program with a generous company match
• Paid holidays, vacations and sick days
• Pursues opportunities to generate additional sales
• Located at the Pine Grove Center in Steamboat Springs, Co
• Identify cross-sell opportunities based on members’ product needs and service requests
• Arrange all aspects of travel for Talent and other VIPs, as well as WWE staff and freelancers
• Handle changes to travel itineraries as needed (flights, cars, etc.)

Experience For Leisure Travel Agent Resume

• Coordinate hotel room lists for TV/special events
• Follow and help enforce WWE travel policy guidelines
• Self-motivated and proactive team player with calm demeanor
• Answers telephones, screens calls and directs caller to the appropriate Agent for service
• Maintains supply, organizes and updates travel brochures and reference materials

Experience For Company Travel Agent Resume

• Enter data on automated computer system with speed and accuracy
• Promotes, sells, arranges and secures reservations for a variety of services including travel by air, bus, rail and boat, car rentals, hotels, resorts, package tours, cruises, and travel insurance
• Possess superior communication skills; verbal and written
• Demonstrate initiative to maximize functionality of the Live Engage chat platform to increase sales and guest service
• Travel experience, as well as knowledge of domestic and international travel trends

List of Typical Skills For a Travel Agent Resume

Skills for travel agent trainee resume.

• Previous experience as a AAA Travel Counselor or at least one year of retail experience and travel sales
• No prior travel industry experience necessary
• Work as part of a team and to communicate effectively with others
• Strong GDS experience (Sabre or Galileo)
• At least one year of sales experience selling retail products or leisure travel agency experience

Skills For Business Travel Agent Resume

• Previous experience as an AAA Travel Counselor or at least 12 to 18 months of travel agent experience
• 6 months to 2 years' sales and customer service experience in travel sales, or the equivalent of travel-related experiences
• Previous experience as a AAA Travel Counselor or at least two years of retail experience or travel sales
• Previous experience as an AAA Travel Counselor or at least 12 to 18 months of retail sales experience and/or travel sales
• Previous experience as an AAA Travel Counselor or at least 12 to 18 months of retail sales experience and travel sales
• Experience in building, maintaining, and managing client relationships
• A competitive starting salary of $12.75/hour, depending on experience

Skills For Travel Agent Commissions Analyst Resume

• Build loyalty by enhancing our clients’ overall travel experience while meeting every travel management service requirement and expectation
• Prioritize networking and building your customer database to meet and exceed profit, sales, and targets at the individual and team level
• Experience with group reservations and ticketing
• A competitive salary of $15.00 to $18.00, depending on experience
• A competitive salary of $15.50 - $17.50/hour, depending on experience
• A competitive salary of $16.50 - $17.25/hour, depending on experience
• A Competitive Salary of $12.25 to $13.50 depending on experience
• Operate applicable automated airline reservation and ticketing system. Satisfactorily handle refunds and complaints

Skills For Sb-travel Agent Resume

• Participate in travel related webinars, training sessions, and in-destination experiences
• Demonstrate desire to work a flexible schedule including evenings, weekends and holidays
• Advantageous to have experience working with airline reservation systems (e.g., Sabre Reservation System)
• Travel related experience required
• A competitive salary of $13.50 to $15.50/hour, depending on experience

Skills For Senior Travel Agent Resume

• A competitive salary of $15/hour, depending on experience
• A competitive salary of $15/hour, depending on experience, along with an incentive plan
• Experience in GDS(Sabre and/or Amadeus) is highly desired
• A competitive salary of $12.75 to $15.25/hour, depending on experience
• Three to five years travel agent experience
• Experience as a retail travel agent
• Travel industry experience in a similar position or in a customer service center

Skills For Lead On-site Corporate Travel Agent Resume

• A competitive salary of $14.00 to $16.00/hour, based on experience, along with a commission plan
• Six months customer service or sales experience
• Previous experience as an AAA Travel Counselor or at least 12 to 18 months in a travel sales role
• Previous experience as an AAA Travel Counselor or at least 12 to 18 months of travel sales
• A competitive salary of $15.75 to 19.00/hour, depending on experience

Skills For Travel Agent Sales Consultant Resume

• Previous experience as an AAA Travel Counselor or at least 2 years of travel sales
• Experience as a retail travel agent. Geography and International destination knowledge
• Work under pressure and maintain excellent accuracy and attention to detail
• A competitive salary of $13.50 to $16.00/hour, depending on experience
• Excellent Medical Benefits, choice of HMO, PPO or Kaiser
• Develop and maintain an excellent rapport with BCD's UK & Ireland travel consultants
• Filing, testing and auditing public and private airline contracts (after training)

Skills For Virtual Sales Travel Agent Resume

• Maintaining a favorable working relationship with all other company employees and ensuring to foster and promote a cooperative and harmonious working climate
• Selling the full range of travel products and acting as a product helpdesk for agents and affiliates
• Selling cruise products and acting as a product helpdesk for agents and affiliates
• Creating and monitoring cruise group space
• Understanding and anticipating client needs and travel preferences
• Working with an extremely productive and expanding worldwide brand
• Ensuring a fast and efficient telephone answering service

Skills For Leisure Travel Agent Resume

• Working knowledge of various technology platforms, booking concepts, Microsoft Office tools, email and the like
• Handling amendments, cancellations and schedule changes
• Delivering great customer service each and every time
• Providing unparalleled destination product knowledge
• Providing unparalleled cruise product knowledge

Skills For Company Travel Agent Resume

• Responding quickly and proactively to client requests
• Ensuring accurate and timely presentation of clients’ travel documentation
• Sharing information with fellow Travel Managers and Team Leaders to ensure a united, consistent, and professional approach to client account management
• Contributing to the development and maintenance of office systems and processes associated with accounts
• Resolving client complaints

List of Typical Responsibilities For a Travel Agent Resume

Responsibilities for travel agent trainee resume.

• Operates applicable automated airline reservation and ticketing system
• No travel industry experience required – Full training provided (for 2 weeks in Montvale, NJ)
• Strong ability to be flexible, change gears quickly and adapt to different people, style and projects
• Show a strong sense of responsibility and the desire to get things done properly
• Develop effective solutions for employee travel needs and concerns; and
• Shares knowledge and expertise from personal experiences and/or education study trips
• Cross sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals

Responsibilities For Business Travel Agent Resume

• Experience with Amadeus
• Prioritize and gain overview
• Matching 401K up to $2000 per year
• Amazing company culture
• Successfully meet or exceed goals and sales targets by soliciting new business and building and retaining existing business

Responsibilities For Travel Agent Commissions Analyst Resume

• Manage an approval log and serve as a liaison between attendees, client meeting owner/stakeholder and meeting planner policy deviation requests
• Maintain working knowledge of all office and region specific travel promotions in order to assist all clients when receiving overflow calls
• Sit and input data into the computer while listening/talking to the client for extended periods
• Analyse and interpret airline contracts and tariffs acting as an SME (after training)
• Familiarity with multiple GDS systems, and working with scripts helpful. Training available
• Comply with all Airline Reporting Corporation (ARC) regulations and Mid-Atlantic policies and procedures in the collection and handling of assets

Responsibilities For Sb-travel Agent Resume

• Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
• Develops long standing relationships with our members and builds referral and repeat business
• Maintain a working knowledge of Internet travel offerings and utilize all Internet communication tools book travel
• Work 10-months out of the year, with two consecutive and/or separate months off depending on schedule availability
• Capable of handling fast paced, multi-project assignments

Responsibilities For Senior Travel Agent Resume

• 4-6 weeks of paid training /li>
• Discounted theater, theme parks and movie tickets, cellular rates, gym memberships, paid parking, etc
• Comply with all ARC regulations and Mid-Atlantic policies and procedures in the collection and handling of assets
• To provide an efficient, courteous and responsive fares and ticketing service to our clients
• Ensure Management Information Statistics are accurately entered according to procedure
• Ideal environment to service existing and new clients. Appointment Only

Responsibilities For Lead On-site Corporate Travel Agent Resume

• Call Center environment – sitting at desk and on phone is required as part of work
• Seasonal, 6-8 month position, eight-hour shifts. Starting in late October
• Daily work with repeat clients and newly referred clients booking leisure or group travel
• A representative, inspiring personality
• Award winning company-culture
• Unlimited earning potential!
• Collects and disburses payments for travel arrangements and balances and prepares daily deposits as necessary
• The availability to work within the posted hours
• The availability to work within the posted office hours

Responsibilities For Travel Agent Sales Consultant Resume

• Achieve sales goals by proactively promoting, selling, and securing reservations for domestic and international leisure travel services including travel by air, bus,rail or ship, package tours, car rentals, hotel, and travel insurance
• Knowledge of an additional language such as Dutch, German, French or Spanish
• Respond to online chat inquires, email requests and telephone calls to sell flights, lodging, activities and ground transportation using a variety of reservation systems
• Anticipating client travel requirements
• Resolving client complaints; and
• Perform outbound guest and reservation follow up via email & phone on a daily basis

Responsibilities For Virtual Sales Travel Agent Resume

• Interact and maintain positive relationships with guests, co-workers and management consistent with Steamboat Ski and Resort Corporation’s Service Excellence standards
• The accuracy and timely presentation of Clients travel documentation
• To be an active contributing member at meetings with Team Leaders and BDMs to keep them abreast of client accounts and any information which is likely to impact (either positive or negatively) on Stage and Screen; and
• Be able to complete all functions related to servicing the client including ticket processing
• Share information with fellow Travel Managers and Team Leaders to ensure a united, consistent, and professional approach to client account management
• To contribute to the development and maintenance of office systems and processes associated with accounts; and
• To ensure that all client account information is up to date so that a thorough knowledge and understanding of the account can be made by simply reading the client file
• Interface with clients to gather information related to their travel needs in order to make appropriate air, car and hotel reservations

Responsibilities For Leisure Travel Agent Resume

• Complete travel arrangements for clients with vendors in the most economical manner
• Follow company procedures, guidelines and standards in areas of customer service, ticketing, computer reservation system productivity, attendance and accuracy of work including following up on changes and maintaining queues
• Remain fully abreast of all airline rules, regulations, tariffs, geographical locations and other industry requirements. Accurately apply this information when making travel arrangements
• Work weekends, holidays and evenings as needed. Strong telephone and communication skills required
• Maintain a clean, organized home office environment
• Meet all guidelines that SSRC requires for a work from home environment
• Plan and sell transportation, accommodations, insurance and other travel services
• Professional, customer service-oriented mentality

Responsibilities For Company Travel Agent Resume

• Meet all guidelines required by SSRC for a suitable work from home environment
• Possess a lighthearted, positive attitude; confident and calm under pressure
• Plans domestic and foreign itineraries for group's and organization's travel
• Detail-oriented and very creative
• Fluency in Danish and English is a requirement
• Performs the same tasks as the team more than 80% of the time

Related to Travel Agent Resume Samples

Corporate travel agent resume sample, travel analyst resume sample, travel specialist resume sample, coordinator, travel resume sample, travel sales manager resume sample, tour director resume sample, resume builder.

Travel Agent Resume Sample

A travel agent is responsible for planning and booking vacations, both domestically and internationally. Duties include searching for flights, hotels, rental cars, travel insurance packages while comparing prices between suppliers. The top skills required for this position are customer service ability, organization skills, communication skills. A high school diploma with additional schooling in the tourism industry will be beneficial to this position along with 1+ years of experience in either a retail or customer service environment.

The Best Travel Agent Resume Samples

These are some examples of accomplishments we have handpicked from real Travel Agent resumes for your reference.

Travel Agent

• Answered all and any concerns customers have regarding their bookings and flights.
• Provided airline tickets, hotels, and rental cars for clients upon request.
• Putting together receipts, authorization forms and other documents for customers and filing them in a database.
• In charge of getting flyers made for deals and sales as well doing cold calls and traveling to various markets and regions to promote sales.
• Created a personalized trip for a client by researching and recommending appropriate sites, attractions, museums, and restaurants to tour during an eleven-day vacation within the state of Indiana.
• Advise members on travel insurance, and international money, and make appropriate sales.
• Compute cost of travel arrangements and accommodations and collect payment.
• Provide travel counseling, publications, maps, regulations, routings, and TripTik.
• Receive TripTik orders and assemble requests at a later date when centralized fulfillment is not available.
• Recommended a seven-day excursion through the Big Island of Hawaii by researching and recommending appropriate hotels, restaurants, entertainment sites, and activities based on the client’s individual needs.
• Personally world-traveled, experience in Europe, the US, and a variety of small countries and islands.
• Provide full, content-rich itineraries with important travel documents and potential advisories.
• Emergency contact for travelers when problems happen: weather, illness, flight delays, rental car outages.
• Designed a two-week vacation including hotel accommodations in Paris, France; Rome, Italy; Florence, Italy; Madrid Spain; London England; Amsterdam Netherlands; Hamburg Germany; and Brussels Belgium for an eligible client based on location preferences.
• Researched and compiled information on international hotels and resorts.
• Provided general information regarding international travel destinations; qualified tours for customers, booked flights, hotels, ground transportations, and cruises.
• Made airfare constructions; calculated group sales pricing, operated airline computers and formats; facilitated the acquisition of visas and passports.
• Developed customized tour Itineraries with attention to detail while meeting customer needs.
• Strengthened the company’s production and performance by developing rapport with clients and staying current in the field.
• Organized travel logistics of over 50 successful corporate, leisure, and family trips.
• Meet with customers to discuss travel foreign and domestic travel options and tour packages.
• Customize the customer’s travel experience based on needs and preferences, such as schedules and costs.
• Assists business and leisure customers with ticketing, bookings, and travel documents such as visa/passport applications.
• Upgraded agency computer software to accommodate the Internet; attracting more business via the web.
• Achieved top agent performance in client service and sales after receiving acknowledgment from a large travel management firm.
• Meet members’ needs daily to foster positive relationships and encourage repeat business from past customers even when changing office locations.
• Utilize agency knowledge to cross-sell new items to current members and encourage new memberships through email marketing, word of mouth, and networking.
• Able to effectively communicate with customers and coworkers both orally and in writing.
• Evaluated destination events for families/couples to create an ideal itinerary; completed over 100 scheduled trips per year.
• Completed 25 successful outbound travel itineraries for group and individual travelers visiting domestic and international destinations.
• Shares knowledge and expertise from personal experiences and/or education study trips.
• Develops long-standing relationships with our members and builds referral and repeat business.
• Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member’s expectations.
• Suggested alternative travel plans to save customers money while maintaining their original reservations; recognized by Regional Director for having saved the company thousands of dollars in anticipated losses.
• Obtained high-quality customer satisfaction ratings; promised and delivered excellent services to all clients, whether they booked a flight or a cruise.
• Achieved award for excellent cost control on inbound airline tickets which resulted in large savings to the company; honored by Regional Director.
• Established year-round independent travel agency after taking a travel agent certification course, while working full-time in the travel industry.
• Conversed with the customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
• Computed cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour’s costs.
• Booked transportation and hotel reservations, using a computer terminal or telephone.
• Planned, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
• Sold a variety of popular vacation packages and escorted clients on their international travels.
• Cross-sells relevant products to enhance the trip experience such as AAA Member Rewards Credit Card and identify theft referrals.
• Negotiated better rates for airline tickets by utilizing frequent flier miles and corporate discounts.
• Effectively created strong long-lasting relationships with existing customers and corporate clients.
• Responded to and resolved time-sensitive client problems and insurance claims.
• Revised travel and accommodation plans due to unforeseen circumstances such as injury, weather, and personal issues.
• Managed bookings for over 27 different clients during the busy summer months.
• Met a variety of people from around the world while traveling to cities such as Chicago, New York, London, and Tokyo.
• Assisted clients in making travel arrangements domestically and internationally for air, hotel, and car rentals as well as planning complex itineraries.
• Networked and accomplished over 300 people recurring clients through travel shows by reaching out to global clients.
• Responsible for coordinating travel arrangements for several hundred business clients for conferences in lavages and Los angles.
• Researched vacation tour packages, hotel locations, and driving routes.
• Handled clients with domestic, international, and seasonal travel.

How to Become a Successful Travel Agent?

• Generally speaking, most agencies that could hire you will only require a high school diploma or a GED, but many will want either experience or additional certification and education. A bachelor’s in a travel planning program or a certification course in the same is usually going to be your best start.
• Upon being hired, the agency you work for may have set goals for where it wants to encourage people to travel to, or whether it prefers to work with groups or individuals, or people traveling for work or leisure. If you can, choose a specialty that you feel most comfortable with and excited about.
• Your goal will always be to reduce the stress that can so often come from traveling, and you can do that in a variety of ways. Offering information about potential destinations, helping to plan and book arrangements, and even scheduling the physical transportation are all ways you can help your clients.

While being knowledgeable is the base of your success, you will also need to make sure that you’re extroverted and eager to work with your clients. They will want someone who is able to help them but also able to make the process feel fun and not like a chore, as vacations are supposed to be relaxing.

Traveling is something that can be incredibly fun and rewarding, even if done for business, but it can also be incredibly complicated and frustrating to handle all that needs to be done to plan a trip and the steps to get to where one needs to be. A travel agent is there to ensure that everything is planned smoothly with their expertise.

Hope these samples gave you an idea of what your resume should look like and some tips on how to make sure that your resume stands out from the rest.

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Customer Service Agent Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer service agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Providing an outstanding level of service, and developing productive and trusting relationships with our customers
• May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
• Establish business relationships with clients by providing prompt and accurate service
• Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
• Southwest Airlines will accept your job bid for the MSP Ramp Agent position only if you currently reside within a 50 mile radius of MSP or can provide established residency in the state of Minnesota.
• Ensure all Pearson VUE generic policies held on SharePoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines
• Continuing improvement to customer service administration and work methods
• Deliver high level support to the department Manager and Assistant Supervisors on policy, process and team management
• Manage work time to achieve departmental service level goals
• Assists customers within the queue to minimize any wait time and provide the most efficient service possible
• Actively seek to improve our Quality Management System with the goal of improving current practices
• Provides all customers with undivided attention while assisting them
• Assist in Agent Quality Monitoring
• Conduct new associate training and provide ongoing training
• Address root causes and seek continuous improvements – constantly look for ways to improve work processes
• Manage the agents’ performance through weekly performance discussions with key supervisors
• Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
• Work closely with schedulers, shippers, product managers and quality control
• Provides general administrative support to the Regional Manager and Sales positions
• Set the agents’ 2017 key performance indicators and provide clear direction to them
• Work independently and assist the team in realizing goals and standards – share knowledge and best practices
• Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
• Strong attention to detail with good organizational skills
• Ability to work with all levels of staff and the capability to be a strong team member
• Good background knowledge of computers and basic IT functions
• Social skills and the ability to communicate with customers are also highly desirable in this role
• Strong computer and telecommunication skills including a very good knowledge of Microsoft
• Dynamic person with a good sense of organization, excellent time management skills, attention to detail
• Ability to quickly build and maintain strong customer relationships over phone and email
• Ability to manage multiple projects while maintaining strict attention to detail
• Good Communicator: Demonstrates good two-way communication skills

15 Customer Service Agent resume templates

Read our complete resume writing guides

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• At least 2 years of Customer Service experience in a Call Center environment
• 2 years of Medical Office experience
• Experience using MS Office product including Word and Excel $
• Research and resolve customer service questions, inquiries, requests and problems in an accurate, timely and empathetic manner during telephone conversations
• Continually portray and project a positive and professional image of TCF
• Consistently achieve the established standards of the position
• High school graduate or equivalent, working toward 2 or 4-year college degree preferred
• 12+ months prior customer service experience preferred
• Demonstrated communication and organizational skills

Customer Service Agent Contact Center Plymouth Resume Examples & Samples

• Stay informed about changes in policy, procedures and services in order to provide accurate information to customers
• Promote interest in TCF products and services
• No Collections, Only Customer Service (Checking & Savings Accounts)

Call Center Customer Service Agent Resume Examples & Samples

• Answering phones in a call center environment while entering data into a computer at the same time
• Providing excellent customer service and accurate information on all aspects of properties, activities, and amenities to guests
• Must be willing to work weekends and holidays as needed - required
• Ensure high quality of service by understanding and clarifying the customer’s need
• Provides effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
• Demonstrates a strong knowledge of company services and all products including product composition and package directions during customer interactions
• Understand TMS systems and accurately enter all information into systems, ensuring data integrity
• Identify and provide timely resolution for all customer issues, concerns, and/or questions
• Identify and escalate priority issues, including medical questions and Adverse Event (AE) reports as needed to appropriate resource
• Assess each reported AE for serious or non-serious classification as per FDA regulations. Escalate serious reports appropriately
• Project a professional company image through all phone interactions
• Display a positive attitude and customer focus
• Adhere to schedule including lunch and breaks
• Maintain all training materials related to client, keeping current with updates provided by the training department
• Powerful customer service focus
• Ability to present in a polished and articulate manner and exhibit professional behavior
• High degree of data entry accuracy and attention to detail
• Computer and keyboard proficient, with proficiency in Microsoft Office including Word, Excel and Outlook
• Ability to identify and acknowledge customer needs and offer insight
• Ability to build strong relationships
• Ability to learn, retain and effectively communicate medical information and provide technical details to customers
• Demonstrated ability to provide unscripted responses on appropriate subject matter
• Exercise good judgment skills
• Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously
• You will be our mouthpiece to our consumers that have a problem in the usage of AfterPay
• By answering their phone calls, emails and inquiries via other communication channels you will resolve their problems and increase their satisfaction with our service offering
• In addition you will help the consumer to better understand our products and the various possibilities to use them
• For shaping our existing product portfolio and develop new products you will share your feedback regarding overall customer satisfaction, tools and processes based on the interactions with the consumers with the colleagues and play a substantial part in the further development of AfterPay
• You are driven by the passion to make our customers happy and convinced by our products but also in particular in our service. This means that you should be able to communicate in a pleasant way, cater for the consumer’s need and build trust and connection
• Experience in a customer support division is a necessary criterion for us and we would appreciate if you already have working experience in a financial service company
• You have no problems in working with various systems and software applications and you are willing to become acquainted with new systems, services and products in a self-initiated way
• A strong written communication utilizing proper grammar and punctuation and pleasant verbal communication skills are implicit presuppositions
• Most of your communication will be in German, but as we are an international company and lots of your colleagues are also international you are able also to communicate in English
• Answers incoming calls in a high volume call center environment; communicates directly and builds strong business relationships with customers, as well as internal and external service providers
• Provides timely and accurate customer service support such as processing service requests and account updates, resolving or escalating complaints, and providing information regarding banking products, policies, online services, and customer accounts
• Meets individual and department performance objectives, standards and goals
• Actively identifies appropriate opportunities to market additional bank products and effectively cross sells or refers customers to the appropriate sales staff
• Engages in projects and other activities during low call volume, such as processing or responding to requests submitted by customers online
• Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications (Mozart, Bancline)
• Ability to work flexible hours; demonstrated good attendance and punctuality
• Excellent organizational and data entry skills, ability to maintain accuracy and met deadlines in a fast paced environment
• Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
• 1 year of call center experience or 1 year branch banking experience required
• Enter reservations into reservations system and sell open seats (print boarding passes, run maniftests and do guest roll call)
• Assist guests and their luggage to boarding areas and/or vehicles
• Maintain clean and presentable airport facilities
• Perform accurate and thorough data entry
• Reconcile vouchers, credit card transactions, and the cash drawer

BWI Customer Service Agent Resume Examples & Samples

• Participates in an aggressive business development program to market insurance products and services as well as providing quality service to existing policy holders
• Functions as an insurance agent with primary responsibilities for identifying customer needs, providing products and services that meet those needs. Is responsible for new and renewal business and general customer requests involving insurance policies
• Assures the maintenance of life, health, and disability insurance files, including processing health insurance claims
• May assist manager with performance and work plan development to guide less experienced agents toward goals as well as coaching and motivation
• Acts as a leader in activities benefiting the community, thereby raising the prominence of the agency in its market area
• Advises less experienced agents of regulatory changes as well as corporate polices through training and communication to ensure full compliance
• Initiates sales calls and assists sales representatives
• May act in a lead or supervisory role, training less-experienced agents
• Performs clerical duties; including but not limited to, using Microsoft office software, producing error free work, filing, envelope stuffing, photocopying, operating FAX machine, printing projects, data entry projects and general bookkeeping
• Prepares, in conjunction with supervisor, an annual performance and development work plan with quarterly goals to support professional and personal growth
• Bachelor's degree in business with emphasis in marketing preferred
• Licensed in Property/Casualty or Life/Health insurance
• Has obtained, or is in the process of obtaining, insurance designation such as CISR, CPSR and ACSR
• CIC designation
• Minimum of ten years or more of insurance sales experience
• Knowledge of insurance products/services, organization, technical, functional, industry/regulatory
• Excellent knowledge of company guidelines and prequalification of customer accounts
• Demonstrated ability to grow book of business
• Strong communication skills including written & verbal skills, listening & responding, information sharing, influencing and presentation
• Strong organizational and negotiating skills
• Strong personal computer, customer service, sales and problem solving skills required
• Strong sales skills
• Ability to work well in teams
• Supervisory skills

Call Center / Customer Service Agent Resume Examples & Samples

• Able to work a flexible schedule, and has excellent verbal communication skills - required
• Perform work with a high degree of accuracy- required
• LMS software experience - preferred
• Enthusiastic attitude of the travel industry is a plus

Cards Inbound Customer Service Agent Resume Examples & Samples

• Ensure Customer service excellence by
• Delivering service with requisite Courtesy and Accuracy
• Nil Defects (100% adherence to product & process)
• Adherence to Service and Sales Compliance
• Cross Selling/upselling on set products (Assets & liabilities products)
• Ensuring Process Efficiency by achieving set targets of Call Quality

Liabilities Inbound Customer Service Agent Resume Examples & Samples

• Displaying complete onus to the customers Query/problems
• Ensuring Nil Customer complaints
• Escalating/Highlighting customer Problem Incidences
• Excellent Written & Oral Communication
• Passions towards Service
• Good Comprehension Skills
• Serve as first point of contact for customers regarding routine service issues, assist in troubleshooting issues, and enter routine service requests into appropriate systems for resolution by appropriate service partners. Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution. Receives guidance from Coaches, on a frequent basis, to process these requests
• Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Utilize appropriate internal computer applications, and enter all information in the appropriate system for tracking and archival purposes
• Strong written and spoken communication skills
• Deliver the highest level of customer service to internal and external customers at all times
• Use SharePoint to understand and follow policies, procedures and work instructions
• All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint
• Responsible for outbound calls to consumers to provide resource education
• Proficiency in Microsoft Office including Word, Excel and Outlook
• Strong computer skills, including ability to access and navigate multiple applications
• Coordinate the loading of guests and luggage into proper vehicles
• Book transportation on a space available basis
• Ensure on time departures
• Coordinate logistics, manifesting, zoning and Drivers schedules with other CME employees
• Provide a level of service which exceeds guest’s expectations
• Maintain reservation integrity
• Reconcile cash drawer, vouchers and credit card transactions
• Coordinate driver activity and help drivers maintain a positive attitude
• Assist with resolution of lost luggage issues
• Maintain integrity of radio transmissions and procedures
• Maintain counter facilities
• Maintain good rapport with all airport personnel
• All other tasks as requested
• Taking Incoming customer calls, airport personnel and travel agents
• Answer general questions regarding the program and assisting with award bookings
• Reading incoming correspondence and classifying cases to ensure distribution to the appropriate department
• Processing enrollments and account updates
• Processing promotion registrations
• Processing request via email as required
• Motivated and willing to work in a team environment
• Must have excellent customer service and listening skills
• Must be able to identify customer request, be self-efficient and have the ability to resolve problems with limited supervision
• Must be able to read, write and communicate in English and Spanish
• Basic PC skills (outlook, word, Ecxcel)
• Basic Geography skills
• Must be very detail oriented
• Requires hand/eye coordination
• Nil Defects (100% adherence to product and process)
• Escalating/highlighting customer problem incidences
• Adherence to service and sales compliance
• Cross Selling/upselling on set products (assets and liabilities products)
• Ensuring Process efficiency by achieving set targets of call quality
• Education: Graduate from a recognized University
• Passions towards service
• Enthusiastic and self-motivated

Dutch Customer Service Agent Resume Examples & Samples

• Calling customers to discuss and resolve all booking/availability issues
• Taking ownership of customer complaints from initial contact through to final resolution, ensuring that all concerns have been addressed
• Building strong relationships with external partners and suppliers in order to fully meet the needs of our customers
• Receives, prioritizes and responds to in-bound customer inquiries via phone, email and fax, regarding
• High school diploma or GED required, 2-4 year degree preferred
• A minimum of two years total work experience is desired – preferably in a customer service environment but not required
• Basic Microsoft office functionality required to be successful in this position
• Completion of internal Brand Ambassador Program required within first 12 months of employment

Contact Center Customer Service Agent Resume Examples & Samples

• Effective use of computer skills
• Exhibit excellent customer service skills
• Must be able to work rotating shifts between 7am to 12am, including weekends
• Educated to degree level in a relevant discipline (eg Business, Communications etc)
• A solution based approach with the ability to employ questioning techniques to identify needs, respond to enquiries and ensure a positive customer experience
• Excellent organisational skills and the ability to prioritise tasks in a fast paced environment
• IT Proficiency
• 1 year of experience in a Customer Service/ Support role
• Experience in providing support and guidance relating to web based technologies/ products
• A passion for golf or a good understanding of the game and industry
• Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practices
• Support Client Partners, Agency Partners and Customer Solutions Managers by working together to provide excellent service for their accounts
• Develop research and insights that will help our client further develop and evolve their advertising platform and guidelines
• Educate customers on our client's advertising processes, tools and products
• Manage customer page education, questions, compliance and product related issues
• Ability to identify trends and solve problems facing multiple customers
• Providing vital product insights and feedback from our customers to our client's Product Engineering teams
• Awareness of the different client internal support teams, communication channels and policies
• Awareness of client (ad) products, tools and platform
• Fluency in German and English is essential
• Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
• Ability to empathize with customer situation and meet targets
• Highly motivated self-starter with the ability to act independently and thrive in a constantly changing environment
• Self-learner interested in both the how and the why
• Ability to prioritize effectively according to changing circumstances
• Ability to collaborate and work effectively on a team
• Good communication skills at all levels in an organization
• Client focused and solutions oriented
• Experience communicating with customers and customer service-related activities
• Ability to learn new tasks and assignments quickly
• Demonstrated adaptability to new situations and work assignments
• Experience resolving problems in a fast-paced environment with the ability to successfully coordinate and handle multiple tasks/activities simultaneously
• Excellent organizational skills
• Ability to perform basic mathematical calculations in order to support a spreadsheet environment (Microsoft Excel)
• Demonstrated ability to make decisions based upon numerous variables
• Some college course work
• Hands-on SAP experience
• Taking Incoming customer calls from airport personnel and travel agents
• Issuing Tickets and quality assurance of already issued tickets
• Upgrade issuance
• Setting up tickets for airport pick up
• Answering any written correspondence via letter or email
• Processing any complaint cases
• Processing any Other Airline Flight Verifications
• Processing of crediting cases

Customer Service Agent, Entry Resume Examples & Samples

• Perform guest check-in services and inside sales (cash handling and processing of credit cards)
• Perform excellent customer service
• Assist guests and their luggage to boarding areas and/or vehicles (must be able to lift 50 pounds)
• Have working knowledge of the service areas of the company
• Perform accurate and thorough data entry (be familiar with CME applications - Outlook, Hudson, Peoplesoft, SageQuest)
• Knowledgeable of two-way radio procedures and be able to perform dispatch functions

Swedish Customer Service Agent Resume Examples & Samples

• Researching data, and data maintenance
• Complete fluency in Swedish
• Strong Microsoft office skills
• High School Diploma / GED or equivalent
• Ability to learn new tasks and assignments and an exhibited willingness to maintain flexibility and support change
• Demonstrated ability to communicate clearly
• Hands-on experience with SAP

Inbound Customer Service Agent Resume Examples & Samples

• Experience: 0-3 years
• Excellent written and oral communication
• Team player with a positive attitude
• Assist customers with the status of their order both over the phone, chat, and our support system
• Assist customers with any problem or issue they may have (damages, incorrect item, late shipment, canceling orders, etc.)
• Input tracking into orders
• Communicate with the customer eloquently over the phone and via email
• Cross train in other Customer Service functions
• Must have the ability to let your smile shine through the phone
• Great grammar skills
• Proficient in using Microsoft programs
• Amazing phone etiquette
• Ability to speak clearly and professionally
• Great computer skills (ability to navigate through multiple windows and tabs, fast typing skills, etc.)
• Problem solver- ability to think outside the box
• Happy to assist others
• Upbeat personality
• Sports knowledge is a plus, but not a requirement
• Multi-tasking skills
• Previous customer service experience a major plus!
• Solving customer queries and issues in a pleasant and timely manner
• Spotting inquiry trends
• Administration and data collection
• Inter - departmental case reporting
• Identifying and solving potential problems before they even become an issue
• Helping corporate clients with their queries
• Complete fluency in Dutch
• Previous customer services experience is an advantage

Customer Service Agent / Analyst Resume Examples & Samples

• Ability to monitor, track and report change for process improvement
• Ability to assess and validate trending activity against business norms
• Ability to develop business cases to validate or change CS policies
• Ability to model process changes for team wide implementation
• Ability to demonstrate sound business judgment and organizational ability
• Effective interpersonal, verbal, and written communication skills
• Minimum 2 years of customer service experience, at least 1 year of which were spent supporting customers of digital and online products and services
• Experience with Call Center or other operational reporting metrics and KPIs
• Experience with Excel or Sheets to build models, routine and ad hoc reports
• Experience supporting Internet technologies and devices, such as video streaming
• Demonstrated successful experience in sales or customer retention
• Experience with aligning to shift-based work, ensuring adherence to schedule rules and requirements
• High school graduate or equivalent required; college degree preferred
• Ability to be flexible in shift assignments and work areas, including some early mornings, evenings, week-ends or holidays
• Must be authorized to work in the US for any employer
• The ASU Customer Contact Phone agent will have responsibility for efficiently and accurately action targeted telephone campaigns. Please see a detailed description of the role below
• To work on the automated dialer telephone system to collect overdue payments from the client base and assertively negotiate with the bank's clients who are in arrears in line with current ASU strategy and policies
• Each agent is responsible for maximizing the amount of money that is collected against overdue balances
• To maintain a professional and compliant relationship with all clients while maintaining the focus to exceed set targets
• To validate if payments have been made on payment due dates as set by the previous agent, negotiating strong promises to pay with clients and to determine the next step in the ASU strategy
• The phone team will also be responsible for direct debit management and other "portfolio maintenance" campaigns as required by the business intuitively identifying cross selling opportunities as they arise
• To feed into the regular team meetings with regards to observations on strategies / effectiveness and suggestions for future campaigns
• To refer accounts onto other teams within the Arrears Support Unit in line with credit policy and the ASU strategy
• The objectives and outcomes expected of the customer contact team / agents will be driven by the campaigns identified by the telephony/ resource manager and the targets set will reflect these expected outcomes
• To support other teams within the ASU as required
• Up to 3 years' experience within a similar environment
• Relevant third level qualification or professional equivalent
• Minimum APA Loans qualified desirable and committed to further continuous development
• Results focused, used to driving performance to meet tough targets
• Professional telephone negotiation technique
• Excellent time management, interpersonal, organisational, oral and written communication abilities
• Strong team and organizational focus with flexibility in relation to working hours when required
• Positive and passionate approach to role and enthusiasm to contribute to team success
• Commitment to Contact Centre opportunity for a minimum of 12 months essential to allow my client to build the high performing team required to meet our customer's needs
• High School diploma, GED or equivalent
• Knowledge of the Internet and e-mail systems
• One year of Call Center experience or related experience
• Processes transactions for Reverse Logistics Programs (RGA)
• Understands self-service tools, effective at handling basic customer inquiries
• Supports Top Shop Program (Credit Card Transactions)
• Processes Claims within defined time frames
• Special Project Support – Periodic involvement as required by Supervisor / Team Leader. Focus areas include process improvement, cost reduction, and service improvement initiatives
• Respond daily to 80+ calls in an inbound call center
• Field calls from customers to connect them with service specialists who will solve their problems
• 1+ years of previous work experience
• Ability to accurately type a minimum of 25 words per minute
• Must be able to attend the 4-week training period, Monday through Friday from 8AM to 4PM
• Following training, must be available to work a schedule of 30 hours per week aligned with a shift listed above
• Bachelor’s degree completed or in process

Lead Customer Service Agent Resume Examples & Samples

• Handle department new hire training & continuous coaching for all functional areas
• Create and maintain training documents and procedures
• Manage large scale or complex business rollouts
• Maintain Customer Master Data in Kay & Microtek platforms (ITSM, JDE & Pointman)
• Manage new distributor and brand account set up process
• Lead department initiatives and projects
• Analyze forecast data & assist in Agent scheduling
• Assist in daily/monthly reporting (stats, dashboards, business review data)
• Handle Customer Service training for new Territory Representatives
• Partner effectively with various internal departments (i.e. Supply Chain, Sales, Finance, IT and Marketing) to achieve project goals or supply requested reporting
• Recommend improvement to streamline department procedures and processes
• Assist with communication to the department pertaining to any updates or changes within the business
• 3+ years of experience in Customer Service
• Intermediate to advanced proficiency in Microsoft Office Suite software (Excel, Word, Outlook, PowerPoint)
• Knowledge of BCMS & TASKE reporting systems
• Adaptable to multi-business system environment
• Previous analytical experience with aptitude for research, analysis, and problem solving skills
• Demonstrated initiative with ability to work both independently and with a team
• Ability to maintain a positive attitude and adapt to a continuously changing environment
• Basic proficiency in ITSM (Clientele) & JDE
• Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines in multi-division, fast paced environment

Senior Customer Service Agent Resume Examples & Samples

• Adheres to company and department policies and procedures
• Responds to 100 – 120 requests daily from customers and field associates from multiple divisions
• Process fax and email orders between calls
• Takes Institutional overflow calls as needed
• Accurately and efficiently enters customer and field and sales associate’s orders using CCS/SAP and IDV01 Mainframe
• Responds to customer, and field, and sales associated Credit related inquiries
• Enters product returns and order traces
• Researches and responds to customer and field complaints
• Effectively upsells customers on additional product solutions generating sales
• Undergraduate degree completed or in process
• 6+ months in National Customer Service successfully completing Customer Service Agent I functions or equivalent IDV01 mainframe and SAP experience
• 6+ months of IDV01 mainframe experience
• Experience with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
• Placing orders accurately, completely and within agreed deadlines into SAP and by pro-actively following up on missing information and exceptions
• Effectively communicating with internal and external stakeholders and customers by providing a professional service
• Displays the ability to professionally manage customers and their expectations with the intent to build mutually beneficial and effective relationships
• Delivering first time resolutions to customer queries and problems
• Designated as the single point of contact to provide high level customer service in the local language
• Works collaboratively with team members to meet individual and team targets
• Fluent in FRENCH and ENGLISH. Strong communication skills in both written and oral
• Customer focus and process oriented mindset
• Good analytical and high complex problem solving skills
• Engagement, self-starter, pro-active attitude
• Ability to work independently and take decisions
• Openness, inter cultural competence
• Stress resistance/resilience
• Readiness to learn and develop
• Respond to customers in timely manner
• SAP knowledge is an additional advantage
• Frontline Customer Service for the company (Predominantly email based plus some phone work). Servicing booking requests, inquiries, administration etc
• Communication to Customer Service Manager in relation to all customer service & support issues
• Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
• Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary
• Accurate delivery of booking information into various in-house software solutions
• Time management of effective customer service delivery
• Maintenance of existing Customer Service tools (databases, manuals, in-house forms)
• Effective “handover” to following Customer Service staff members – clear, concise and detailed information
• Special project / product work when required
• Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
• Logging and collating all system and product errors
• Control (on a rotating basis) of the online booking / cancellation / amendment procedures
• Native speaker of Brazilian Portuguese; Excellent communication skills (both written and oral) in English. Oral and written fluency in one of the following European languages: Italian, German, French or Spanish is also essential
• Experience in travel either in product development, operations or reservations
• Global geographical knowledge
• Good administrative skills
• Ability to focus on issues at hand and manage a range of issues at one time
• Ability to work unsupervised
• Ability to work effectively on own
• Proactive attitude
• Time management skills and the ability to work under pressure/meet deadlines

Technical Customer Service Agent Resume Examples & Samples

• Communicating with internal and external customers by phone and email
• Providing help and advice to customers using our organization’s products and services
• Process orders, quotes, forms, applications and requests
• Organize workflow / workload to meet customer time frames, prioritize workload accordingly to ensure
• Electro-Technical background (either educational or professional)
• Italian native or business fluent
• English conversational
• SAP/CRM knowledge
• Windows, MS Office skills
• Ability to multi-task and work in a fast paced environment
• Education: High School diploma or equivalent required
• Experience: Minimum of 1 year of experience in Reservations. Proven telephone marketing technique and ability to sell; friendly, courteous and respectful telephone manner
• Handle customer inquiries, complaints and solve them with prompt, accurate, courteous replies and excellent customer service
• Demonstrate the ability to provide information conveyed in a reassuring manner
• Manage a high-volume workload within a deadline-driven environment
• Co-ordinate with internal and external parties to resolve the enquiries and assure that members receive the highest satisfaction
• Learn about the organization’s products or services and keep up to date with changes
• Log, track and report on calls received to the Service-desk
• Meet department and individual KPIs
• Prioritise and solve problems identified
• Support and feed back to customers through problem resolution in a professional, prompt and polite manner
• Maintain task list to a manageable level
• Enhance on-line Knowledgebase by identifying common problems, and developing and adding solutions to the Knowledgebase
• Information sharing and assistance to other Customer Service Reps, and to continuously improve customer service
• Adherence to all corporate and customer quality requirements
• Ensure quality of information to all logged tickets
• Work in a shift rotation
• Escalate calls where necessary
• Additional activities that may arise from time to time
• Communicate any process improvements or ideas with management
• Work in a team orientated environment
• Maintain customer relations in the OEM department
• Process phone, email and fax orders working with customers placing blanket orders
• Research RMA (return materials authorization) for returns and have credits issued
• Bill monthly and weekly handling charges if applicable with account assignments
• Work with accounting and the market coordinator verifying pricing and customers that are on credit hold
• Process information related to Order Entry accurately and quickly
• Respond rapidly to incoming calls while maintaining a service oriented and helpful demeanor to our customers and our associates
• Handle inbound calls consisting of order taking, recording and relaying customer messages for specialty divisions or order types
• Provide follow-up action for customer inquiries and issues
• Serve as a back-up for EDI processing when needed
• A minimum of 3 years of customer service experience
• Ability to follow and carry out single or multi-step instructions
• Problem-solving capabilities to deal with situations involving occasional variables in standardized processes
• Experience with Microsoft Office Suite software, particularly Word, Outlook, Excel and Access
• Excellent time management skills with ability to manage multiple priorities and meet deadlines
• Superior organizational skills and strong attention to detail
• Must have demonstrated initiative and ability to work independently, as well as in a team environment
• Customer service focused with the ability to partner with internal/external contacts
• Have good Microsoft office and keyboard skills
• Have good communication skills for listening to and understanding customers’ requirements and giving explanations
• Be able to work fast and accurately in what is often a busy environment
• Have a good memory for the many different processes and procedures
• Be patient, helpful and the ability to remain calm under pressure
• Be polite and display a good standard of customer care
• Answering calls from Customers, Sales Engineers, District Administrators, Marketers and other internal personnel
• Handle numerous requests at a time, set priorities follow through on multiple situations to maximize customer service
• Resolve problems related to the order processing cycle
• Fluent English Language (spoken and written)
• MS Office knowledge
• Professional written and spoken communication
• Flexible personality, prepared for changes
• Ability to build relationships
• Process orientated work
• To feel empathy
• Work in a team environment
• Resolve customer queries, orders, credits, returns and complaints promptly and efficiently in SAP and JD Edwards
• Handling standing orders and updating follow up files
• Handle consignment stocks – new/revised agreements, counting lists and adjustments
• Direct requests and unresolved issues to the designated resource as appropriate
• Handle new customer registration and/or updates
• Supporting marketing campaigns
• Ensure your personal level of knowledge regarding new products, processes and systems are up-to-date and adequate for your primary tasks
• Earn the enthusiasm and respect of the customers through continuous improvement, driven by your passion, integrity, teamwork and innovation
• High school level qualification or equivalent – desired
• Swedish and English mandatory and preferable also Finnish speaking

Customer Service Agent With Sales Resume Examples & Samples

• Work as part of a team to achieve set targets in an inbound and outbound environment
• Be responsible for the achievement of individual targets
• Follow up on sale leads with the expectation of converting
• Sell appropriate product successfully to customers using client scripting on inbound and outbound phone calls
• Maintaining customer records within the client system
• Be responsible for individual role within the team ensuring performance is achieved
• Work closely with Team Leader to establish sales strategies on a regular basis
• Ensure standard of work is in line with MBSO's Quality framework
• Deliver on the Ethos of MBSO - 'The Voice of the Customer'
• Previous experience in telesales / sales environment essential
• Previous experience in financial services sector or regulated environment advantageous
• Excellent knowledge of MS-Office Professional suite of products, including Excel, Word and Outlook
• Insurance Qualification Accredited Product Advisors (APA) or in the process of attaining this standard is desirable
• Proven track record in sales or retention environment
• Possess effective influencing and negotiation skills
• Have the capability to build rapport over the phone
• Confident- ability to handle rejection on phone calls and effectively handle objections
• Drive- needs to be performance driven
• Customer focused- ability to identify the best solution for the customer
• An energetic self-starter
• Interested and proficient in new technologies
• Ability to multi-task and work under pressure in a fast paced target driven environment
• Possess a high degree of self-motivation
• Team player who is hard working and able to work on own initiative
• Flexible in relation to shift work including ability to work evenings and Saturdays
• Process orders from phones, e-mail, fax and other ordering channels
• Answer inquiries related to order status, products, proof of deliveries, etc
• Work with planning team on stock availability
• Coordinate with logistics on local delivery and export shipment arrangements
• Build relationships with customers and sales team
• Learn and understand the ordering policies, procedures and special requirements of customers
• Work with customers, sales, marketing, manufacturing, transportation, purchasing and / or finance to resolve problems related to the customer’s account of the order processing cycle
• Provide suggestions for process improvements to develop the relationship between Ecolab and customers
• Provide thorough follow through on all orders processed and all inquiries related to the customer’s accounts
• Other adhoc duties assigned by supervisor
• Responsible for all invoices dispute
• Sorting, dispatch and sampling daily invoices
• Filing signed D/O
• Invoices Adjustment – eg : cancellation , update PO# , amend invoice description
• Debit and Credit Adjustment upon requests
• Creation of Return order
• Virtual adjustment upon requests
• Create manual invoice for some specified customers
• Generate certified true copy of invoice upon customers / Sales requests
• Respond internal and external customer request
• Resolve system issue such as system error
• Conduct investigation on invoice dispute issues
• Manually release fixed month invoices, if request by District Admin
• Update prices on ACCPAC system upon Sales requests
• Submit invoices via customers’ portal / Share service center
• Prepare and generate monthly invoice list, DIFOT, IDR tracking and shipped not bill reports
• Contact point for system enhancement
• Contact point for internal and external Audit
• Strong Verbal and Written skills
• Ability to exercise independent judgment and basic reasoning skills
• Independently responsive and resourceful
• A minimum of 2 years of administrative or secretarial experience
• Strong PC skills including demonstrated proficiency in Word, Excel and Outlook
• Strong organizational skills and multi task abilities
• Billing: 1 year

Customer Service Agent Dutch Resume Examples & Samples

• A member of the Ecolab Order Support Back Office Team is a vital partner in delivering satisfaction to Ecolab customers in a sustainable and profitable manner. The role delivers value to our customers and therefore our company by
• Accurately enter all chemical and standard equipment orders with transactional efficiency as per the defined process, meeting daily shipping cut-off times (Ecolab) and service level agreements
• Manage order exceptions
• Build & maintain mutually beneficial, friendly but professional relationship with local customer service Front Office teams
• Follow up on missing order information or other general inquiries and requests with the local Front Office team
• Adjust delivery dates accordingly, when necessary
• Escalate technical issues
• Handles customer and courier inquiries via ticket, phone and email, including personal shopping orders
• Assists in the training and instruction of new employees in the proper performance of their job and familiarize them with all company policies
• Responsible for responding to customer inquiries via multiple methods by analyzing issues and offering appropriate solutions to ensure timely and accurate processing of imports and exports
• Serves as a critical communication link between customer, other external parties, and the various functional and geographic areas within our company including operations, technical operations, accounting, credit, collection, information systems, and sales
• This includes gathering and preparing data for other departments. Special projects assigned as needed. Determines appropriate hazard restrictions for items supplied by merchant partners or purchased by consumers
• Associate's or higher preferred
• One (1) year of call center experience
• Strong computer (Windows/PC, Excel, Word, etc) and keyboarding skills
• Ability to maintain productivity and quality goals and keep up in a fast paced environment
• Must be customer-focused with strong attention to detail and excellent communication skills
• Transportation knowledge is preferred
• Must be able to work evenings and weekends since we are open 24/7
• Ability to provide customers with a wide variety of options and solutions
• Must be able to work on multiple computer systems
• 5 years customer service or business related experience required
• Must be able to work in a highly fast paced office environment
• Able to assume ownership of tasks
• Experience with Microsoft Office Suite software (Excel, Word, and Outlook)

Customer Service Agent, Backoffice Resume Examples & Samples

• Processing of customer queries, as well as escalations from first level support
• Creation and update of knowledge management platforms and documentation for our external partners
• Collaboration in ongoing process optimization
• Fluency in French or Italian
• Ability to understand technical terms, processes, and applications
• Ability to learn and then thoroughly understand the intricacies of the product line
• Experience resolving basic user related technical problems with directions given over the telephone
• Ability to work both independently and as part of a team is a must
• Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member
• Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations
• Ability to obtain jet bridge certification
• Must be able to work varied hours, including nights, weekends and holidays

STL Customer Service Agent Resume Examples & Samples

• At least 2 years of customer service experience or the equivalent training/experience
• Must enjoy working with the public
• Demonstrates excellent interpersonal and verbal communication skills
• Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software
• Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs
• Ability to push/pull/move up to 200 lbs. (e.g., move passenger in wheelchair down/up jetway)
• Must be able to operate the jetbridge which is an enclosed, movable connector which extends from an airport terminal gate to an airplane, one would operate the jetbridge as they would a car
• Respond to inbound customer calls concerning sales or service inquiries
• Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
• Determine type of service request, geography, warranty and equipment information based on customer request
• Track and code customer inquiries and complaints and follow-up as necessary
• Make outbound calls as needed to obtain information and provide responses to customer inquiries
• 3+ years’ experience in a customer service in a fast-paced environment
• No immigration sponsorship offered for this role
• Ability to multi-task and prioritize with organizational and time management skills
• Previous senior level or lead customer service experience in a call center, service business and/or restaurant
• Strong computer skills in a Windows based environment, with the ability to learn unique and proprietary software
• This position provides a world class customer service experience to the B2B Customer, in accordance with all Kohler Co. brand protocols, while maintaining a positive and problem-solving approach
• Receives, prioritizes and responds to in-bound customer inquiries via phone, email and fax
• Responsible for order management, within defined procedures and policies, which includes: order entry, change requests, cancellations, claims research, claims management, and returns
• Proactively looks to resolve Customers concerns or requests for assistance, identifying root cause and prevention
• Responsible for researching and clearing any pricing and/or quote related issues, within defined policies and procedures, and within defined time frames
• Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time
• Maintains basic KOHLER product knowledge required to support order entry/management and basic distributor questions
• Supports credit card transactions when necessary

Hospitality Customer Service Agent Resume Examples & Samples

• Take ownership for all guest issues and follow through to resolution
• Ability to perform work with a high degree of accuracy
• A positive and professional attitude is essential
• Must have excellent verbal and written communication skills
• Ability to problem solve in a fast paced environment
• Strong critical thinking skills/resourcefulness
• Ability to handle multiple tasks while ensuring a high level of focus on detail and accuracy
• Intermediate working knowledge of computer systems (Outlook, Excel, Word) is essential
• Encounters a variety of people and personalities when interacting with customers and sales representatives and must maintain a positive, professional image at all times
• Post-Secondary Education Required
• Minimum two years working experience in a customer service environment
• Bilingualism (French and English) an asset
• Experience in the medical field is an asset
• Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
• Ensure consistent an high customer experience
• Ensure daily operations from a commercial perspective ei. When a turbine stop
• Handle daily customer requests over email, phone or in customer meetings
• Ensure that Vestas are delivering according to contracts with customers
• Drive customer enquiries towards to the internal support organization
• Act as escalation point for complex customer queries or complaints

Customer Service Agent, Alcon, Denmark Resume Examples & Samples

• Organizing the sales material used in the field by the Surgical Account Managers. Like presentations and
• Credit Pharma wholesalers for expired goods (Destruction handling)
• Manual invoicing of customers for rental units (machines)
• Report complaints to Regulatory department within 24h of receipt
• Record details of customer interactions, comments and complaints
• Fluent in Norwegian and English written and oral is required. Knowledge of Danish is a great advantage
• High volume order processing systems experience in a call centre
• Administer the customer Master Data as basis for the Order Fulfillment (for drop-shipments in coordination with Germany and Switzerland)
• Receive and check incoming orders for completeness, correct prices and delivery requirements. Coordinate with Customer and/or Sales dept
• Process customer's orders in SAP
• Based on customers’ requirements issue order confirmations and delivery advice. Issue invoices based on delivery and destination country needs
• Obtain the required destination clearance documents in coordination with the 3PL and/or Germany and Switzerland as well as the needed external partners (i.e. chamber of commerce)
• Coordinate the delivery in regards to the goods movement such as clearing documents
• Coordinating new requirements and developments for SAP SD with the IT department followed by process tests in SAP enabling smooth go-live of new developments (usually done with 2 - 3 business releases per year)

Spanish Customer Service Agent Resume Examples & Samples

• Dealing with customer enquiries on a daily basis - via phone and email
• Ensure that daily chartered Customer Service levels are met and that quality remains first class
• Resolution of issues in a timely manner and taking issues right through to conclusion
• Escalation of issues when necessary to the Team Leader or the Customer Service Manager
• Ad-hoc projects within the Operations Team
• Dealing with specific daily tasks
• Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
• Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred
• Experience with Microsoft Office - Word, Excel, PowerPoint desired
• Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
• Knowledge of customer relationship management (CRM) tools and related analytics desired
• Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired
• Knowledge of Sutter Health policies, practices and procedures a plus
• Familiarity with performance metrics and ability to meet identified targets a plus
• Strong customer service skills and professional demeanor
• Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population
• Ability to learn new functional processes
• Ability to process requests quickly, accurately, and consistently with general supervision
• Ability to learn and use various Contact Center enabling technologies
• Ability to asses problems and resolve or escalate to appropriate team to resolve
• Ability to recognize the appropriate style, level of detail, and message for the audience
• Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
• Strong organization and multitasking skills
• Strong time management skills and ability to manage individual assignments
• Requires the ability to work with and maintain confidential information
• Maintain a positive, professional manner with Ecolab customers
• Process information related to Order Entry and Messaging systems quickly and accurately
• Process information related to your specific assignment quickly and accurately
• Maintain accurate and thorough customer maintenance information
• Provide prompt follow-up actions to customer inquiries and issues
• Understand guidelines for requesting time off, including holidays
• 1+ years in North America Customer Service successfully completing CSA I functions or equivalent level order entry/order processing experience using IDV01 mainframe system
• 1+ years in North America Customer Service successfully completing Grade 5 functions or equivalent level order entry/order processing experience using IDV01 mainframe system
• Excellent attendance & punctuality record
• Proficiency in Microsoft Office (Outlook, Word, Excel), and computer skills
• Ability to be enthusiastic, professional, and courteous
• Ability to work independently in a multi-division, fast-paced environment
• Knowledge of Ecolab’s policies and procedures
• Attention to details, excellent organizational and time management skills
• First point of contact for assistance with challenging situations
• Monitor the performance of team members to insure daily and monthly objectives are achieved
• Minimum of two years in North America Customer Service
• Successful completion of 6 months Lead Customer Service Agent functions and/or relevant customer service, order management, and/or leadership experience
• Assist customers by answering their questions about using the software and diagnosing, solving, documenting and escalating issues as required
• Troubleshoot, diagnose, solve, document and escalate computer equipment issues as required
• Ensure customer satisfaction by following up to ensure that the solutions are understood and they effectively solve the problem
• Document issues and solutions in customer files
• Test, debug and monitor new programs
• Perform certain operations on the IT environment
• Review, research/investigate, define and communicate workarounds, prioritize, analyze, recreate, and resolve or escalate tickets
• Documents customer issues and resolution information
• Effectively uses established escalation procedures as necessary
• Actively participates in creation of content for the knowledge base
• May assist in writing customer facing technical documents such as newsletters, notices, etc
• May participate in new product launch activities
• Interacts with third party vendors and suppliers in a professional and courteous manner that fosters a long-term partnership
• May provide customer and support feedback to product development related to product features and supportability
• Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
• May be required to work on weekends or on-call as needed

Customer Service Agent With Dutch Resume Examples & Samples

• Receive and process claim notifications from our client
• Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues
• Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed
• Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
• Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
• Develop and improve your product knowledge, business- and professional skills
• Fluent in Dutch and English
• Great communication and interpersonal skills
• Enthusiastic, positive attitude with a strong willingness to learn
• Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)

Finnish Speaking Customer Service Agent Resume Examples & Samples

• Handle inbound and outbound enquiries
• Process requests, monitor lab progress and record results
• Manage orders, general administration and invoices
• Complete and record customer care telephone calls to format agreed for specific third party service providers
• Maintain customer prices, discounts and terms
• Update customer database
• Provide support to sales representatives and technicians in the field
• Generate additional sales
• You have a relevant education and 2 – 3 years of experience from a similar position
• You are service minded, a team player and you possess excellent interpersonal skills
• As part of a team you are a self-motivated, well-organised individual
• You are good at handling a busy schedule
• You are able to adapt in a technical work driven environment
• You are confident with MS Office and databases
• Previous experience of SAP would be a distinct advantage
• Fluency in Finnish and a good knowledge of Danish and English
• Make answering customer calls the first priority. Remain logged into the customer service hunt group to accept calls at all times during normal business hours and in line with hours of work. Utilise 'not ready status' whenever away from workstation or during agreed DND time
• For internal customers handle the requests of the territory managers and regional sales managers primarily as they have been assigned or as required during periods of cover; such as quotations, loan/demo requests, invoicing, capital orders
• For external customers handle their requests for orders, loans, returns, disputes and general enquiries (1) at time of receipt and (2) as accurately as possible (without transferring the call unless absolutely necessary)
• Process all sales orders taken by telephone immediately, advising of any back order or credit held issues, ensuring the agreed delivery date and time is met and all orders taken before 3pm are despatched same day in line with terms and conditions (T&Cs)
• Process all loan bookings taken by telephone immediately, advise customers of any bookings that cannot be fulfilled and log this as a missed opportunity to aid with future loan kit investment
• Actively pursue opportunities to offer customers: (1) Alternative or additional products in a range for a sales order, (2) alternative or additional kits for a surgical procedure during a loan booking, (3) promotions and (4) information related to new product launches and events
• Meet company KPI targets for call handling, order invoice accuracy, loan invoice accuracy, disputes, customer returns and sample returns
• Communicate: (1) Any service related complaints to the Customer Service Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company; and (2) Any market or product intelligence to the Marketing Manager to inform decisions in relation to current and future market and product strategies
• Business System SAP experience preferable
• GCSE Standard including English or relevant NVQ level 2
• Proven in customer service or after sales service
• Communication, Teamwork, Attention to detail
• High level of professionalism and customer service skills
• Responsible for resolving customer queries via email and telephone
• Maintain high confidentiality at all times
• Minimum 2 years customer service/call center experience
• Exceptional listener with excellent written and oral communication skills
• Able to navigate multiple computer systems and show proficiency with Microsoft Word, Excel, and use of the web
• Deadline driven with strong drive and initiative
• Sound judgment, self-motivated & critical thinking abilities
• Ability to keep sensitive information confidential
• Proficiency with club WYNDHAM PLUS and WorldMark the Club program including experience with Mainframe and Payment Gateway systems preferred
• Customer retention/product sales experience preferred

Customer Service Agent Information Technology Consultant Resume Examples & Samples

• Bachelor's degree in a related field or minimum three years¿ work experience in a related field
• Minimum three years' customer service experience, preferably in a higher education technical support setting
• Ability to work individually and within a team-oriented, collaborative environment to set and achieve objectives
• Ability to develop and maintain strong relationships with other teams within the AT organization and extended campus environment
• Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
• Knowledge of copyright laws and industry standards
• Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation
• *If you are not selected for this job posting, you will not be eligible to reapply for this position in Denver for 12 months from the date you applied.***
• *Southwest Airlines will accept your job bid for the Denver Customer Service Agent position only if you are currently a resident of Colorado or can provide established residency in the state of Colorado. ***
• 1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
• 2 Interference with air navigation
• 3 Improper transportation of a hazardous material
• 4 Aircraft piracy
• 5 Interference with flightcrew members or flight attendants
• 6 Commission of certain crimes aboard aircraft in flight
• 7 Carrying a weapon or explosive aboard an aircraft
• 8 Conveying false information and threats
• 9 Aircraft piracy outside the special aircraft jurisdiction of the United States
• 10 Lighting violations involving transporting controlled substances
• 11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to
• *PART-TIME***
• *If you are not selected for this job posting, you will not be eligible to reapply for this position in New York for 12 months from the day you applied***
• **INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY**** NEW YORK RESIDENTS ONLY
• Answering inbound calls in a call center environment and entering data into our reservations system
• Effectively resolve guest issues in a timely manner
• Book and enter Vacation Essentials for guests wishing to add to existing lodging reservations
• Must have experience troubleshooting and resolving guest/customer issues
• LMS or Tour Partner software experience - preferred
• Able to work on the phone for long periods of time
• Able to work a flexible schedule and must be willing to work weekends and holidays as needed

Customer Service Agent & Sales Specialist Resume Examples & Samples

• Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients
• Maintains pertinent paperwork and records through data entry
• Communicates with team manager, team members and other teams regarding problems, solutions and trends
• Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards
• Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• Strong evaluation and analysis skills
• Strictly adheres and demands strict adherence to the company's policies
• Successful completion of LEAP Behavioral Assessment
• Ensure the highest possible quality of customer service for our hungry customers
• Process order and manage relationship with hundreds of restaurants across Hong Kong
• Ensure that processes are followed and bring in new ideas for improvement
• Handle customers and vendors’ requests
• Multiple various projects to improve content of the website and quality of services
• Constantly work towards improving customer experience

Igaming Customer Service Agent Resume Examples & Samples

• Manage Zen Desk queues to answer all customer issues in a timely manner determined by customer segment
• Write canned responses and program into Zen Desk
• Monitor Facebook page for customer issues
• Track, record and resolve customer complaints that come in from land based casino and Facebook
• Measure customer satisfaction levels related to support experience
• Use email, social, chat function and telephone customers, as needed, to resolve issues
• Partner with iGaming and property marketing teams and iGaming host to research and resolve customer complaints
• Log consistent product issues and escalate to help identify potential game related issues
• High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience
• 1-­2 years of experience in customer service and experience working with online customer support
• Must be proficient in Microsoft applications (Excel, Word, and Outlook)
• Must have an outgoing, energetic and enthusiastic attitude
• Excellent written and oral communication and interpersonal skills
• Passion for assisting customers
• Passion for games
• Zen Desk or other customer service software experience is a plus
• Mobile games, casino or hospitality experience is a plus
• Taking inbound calls and resolving queries on a range of our specialist banking investment products
• Maintaining and developing your knowledge and awareness of the products and services we offer
• Making sure that any customer generated requests for non-advised transactions on investment products are dealt with in a timely manner
• Carrying out system and process administration to make sure that all customer records are up to date
• A commitment to focusing on your customer first and foremost
• The enthusiasm to learn and develop your expertise in this area
• Great communication skills, including the ability to adapt to different kinds of customer
• Excellent planning and organisational skills, and computer literacy
• A self-motivated approach, and the ability to work productively as part of a team

Hvac Customer Service Agent Resume Examples & Samples

• Upon completion, reconciles all service requests daily
• Develops and maintains viable long-term relationships with customers and subcontractors
• Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits
• Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen
• Participate in Team Safety Meetings and safety related activities
• Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and / or service scheduling
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
• Able to prioritize work activities based upon financial impact to desired business goals
• Experience and/or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks/goals
• Perform computer and paperwork tasks
• Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
• Possess excellent communication skills (both verbal and written)
• Type at least 25 WPM required
• Ability to consistently lift 50 pounds required
• Flexible to work varied shifts, weekends, holidays required
• Able to participate in paid training required
• Able to accept a starting pay of $14.47 per hour required
• Able to adapt to performing work according to set procedures
• Able to anticipate needs of others in a fast paced environment
• Must be willing to accept Full Time hours
• Able to lift up to 50 lb. on a consistent basis
• Able to accept a starting pay of $12.47 per hour required
• Excellent questioning and listening skills
• Strong technical expertise and awareness of the latest mobile handsets and technical issues
• Be solution focused using your technical knowledge to identify mobile handset problems
• Experience with the latest smartphones and an interest in fixing own issues
• The ability to convert technical jargon into a language people can understand
• Be a brand ambassador, standing for and championing all Geek Squad values and qualities
• A willingness to learn and keep your technology knowledge up-to-date
• Provide customer assistance through phone and in person contact
• Assist customers with document shipment and pick up
• Assists with operational procedures including sorting, shipment processing, bagging, sending shipment status information
• High School Diploma or Equivalent (GED)
• Excellent Customer Service Skills
• Strong computer skill
• Exceptional ability to multi-task
• Logistics industry experience
• Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts
• Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
• A passion for sports and gaming products and applicable expertise
• Shows initiative, suggesting ways to improve the Betfair customer experience
• A proven team player with a ‘can do’ attitude
• Flexible approach to working in a dynamic and often hectic environment
• High level of customer service orientation, with a proven ability to see problems through to their resolution
• Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies
• Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts
• Actively striving to increase both the number and value of ‘Application Fraud’ cases prevented, detected and investigated while minimising the impacting the customer journey of genuine applicants
• Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including: email, phone, live chat and Social Media
• Proactively engage with customers on the website through outbound calling and/or live chat when required
• Build & develop both external and internal customer relationships
• Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments
• Contribute to the on-going development and improvement of the Betfair customer experience
• Support implementation of new products, process and policies
• Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity
• Achieve a high level of first time resolution for all genuine customers
• Respond and action requests from the Management team
• The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post
• Respond promptly and effectively to incoming customer enquiries through various channels including: live chat, phone, email and Social Media
• Build & develop customer relationships
• Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets
• Achieve a high level of first time resolution for all customer contacts
• Fluent Spanish & English - both written and oral
• High level of customer service skills
• Excellent typing skills & experience of using Microsoft Word, Excel, internet and mobile applications
• An interest in Sports, iGaming and/or betting would be advantageous but is not essential

Customer Service Agent, Import Resume Examples & Samples

• Ensure customer satisfaction and loyalty through excellent communication and the most efficient process execution
• Seek feedback on performance in order to learn from past experiences working together as a team to ensure all members reach their full potential
• Take initiative and continuously look for ways to improve and / or change existing ways and processes in line with changing market conditions and customer needs
• Are fun to work with and bring energy, creativity and a strong can-do attitude to the team
• Understand business and customer service, having a minimum of 3 years of experience in a Customer Service and/or Sales Support role, preferably in the transport/shipping industry
• Have knowledge of documentation such as Bill of Ladings and other customs documents
• Are fluent in English and Dutch, both in word and in writing
• Keep focus, even when confronted with multiple tasks, conflicting interests and an ever-changing environment
• Have a clear business acumen and sense of urgency
• Are detail & result oriented
• Are target driven, and know how to balance customer-, company-, team- & personal goals
• Provide product and service information to customers
• Follow up customer inquiries when necessary
• Identify, research, analyze and resolve customer complaints

Customer Service Agent Export Resume Examples & Samples

• Take responsibility and end-to-end ownership of customer shipments and issues
• Engage in constructive problem resolution and provide solutions
• Address root cause and seek continuous improvement - constantly look for ways to improve inefficient and erroneous processes
• Be able to work independently and assist the team in realizing its goals and standards – be a team player, share knowledge and best practice

Export Customer Service Agent Essential Resume Examples & Samples

• Be fully responsible for customer satisfaction, own, manage all customer facing activities
• As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities
• Work actively with other departments and Maersk offices in other regions
• Monitor agreed service levels
• Process 60-100 inbound calls per day
• Manage limited QA outbound calls, depending upon volume
• Must possess solid problem solving & interpersonal skills
• Handle all calls in a prompt and courteous manner
• Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
• Complete a call on screen accurately while speaking with the customer
• Process orders, literature requests, and applies information to our customers
• Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
• Proficient in Windows and Customer Service software
• Prior experience utilizing a multi-line telephone system
• No immigration sponsorship available for this position
• Bachelors degree completed or in process
• Knowledge of Clientele, or similar software
• Ability to interact professionally with others and work independently in a fast-paced environment
• Solid problem solving and interpersonal skills
• Fluent in both English and Spanish

Seasonal Customer Service Agent Resume Examples & Samples

• Key Release e-mail messages
• Greeting walk-in customers and clients and releasing keys at the front desk
• Rental Phone Calls, issues, payments
• Owner block email messages
• Non-rental phone screening
• Preparing rental outgoing envelope packets

Customer Service Agent Immediate Openings Resume Examples & Samples

• 2+ years of proven exceptional customer service experience
• Open availability and a flexible schedule
• Strong proficiency working with Microsoft Office, Internet Research and Typing 25 wpm
• Professional and clear communications skills in a fast paced environment
• The ability to listen effectively and type information into customer software
• The ability to sit for long periods of time and be flexible for defined scheduled breaks
• Proven success in problem solving and the ability to calm a customer's concerns
• 2+ years of proven, exceptional customer service experience
• Strong proficiency working with Microsoft Office, Internet Research and Typing 25
• Professional and clear communication skills in a fast paced environment

Outbound Customer Service Agent Resume Examples & Samples

• Assists Sales team to meet or exceed established sales goals
• Makes 250+ outbound calls per week to introduce corporate purchase programs to existing and potential clients to increase sales and profits
• Works with Fun Express customers to assess customer product needs and expand the purchase of merchandise
• Assists Sales Manager, National Account Reps and other Sales Reps as needed to maximize revenue
• Provides key reporting on monthly basis to include but not limited to; Revenue Forecasts, Account Reviews and Activity Reports
• Assists customers in the resolution of problems, educates them on programs and products, and ensures customer satisfaction
• Conducts follow-up after trade shows for all customer and new prospect needs, including, but not limited to, sample mailings, follow-up letters and phone calls to close sales from programs, products and relationships that were presented and/or generated at each trade show
• Ensures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order execution
• Becomes familiar with Fun Express product at a level which one can make product suggestions and replacements i.e. upsell
• Maintains regular and predictable attendance
• Abides by all policies and procedures of Fun Express and Oriental Trading Company
• Must be able to attend face to face meetings on short or little advance notice
• Work in the Fun Express Department office environment requires in-person collaboration among colleagues and contractors
• Ability to communicate effectively both verbally and in written form
• Ability to operate a PC and various software programs with knowledge of windows applications including but not limited to Word and Excel
• Ability to handle customers in a professional and courteous manner
• Ability to travel on very rare occasion
• Ability to perform job in a safe manner
• Requires 6-12 months outbound telephone experience
• Prefer a minimum of 12 months sales experience
• Intermediate level knowledge of Microsoft Office
• You work well alone and also as a team member
• You are able to handle tasks individually
• Fluency in Finnish and a good knowledge of English
• Takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims
• Supplies all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping and invoicing
• Process Quotes based on sales or customer input
• Process orders
• Preferably 1 to 2 years previous experience in general office, accounting, shipping or transportation
• Customer focused – supporting our customers with the company values in mind
• Fluent in English and a strong preference for (near) native German.&#8217
• Build a strong and lasting relationship with customers and provide qualitative customer service
• Act and communicate proactively and keep customers informed of any issues or changes to the booking
• Address root cause and seek continuous improvement & constantly look for ways to improve inefficient and erroneous processes
• Handle effectively all day-to-day communication with our customers, sales and other departments
• Ensure immediate and correct handling of all customer questions and complaints, showing pride and passion in meeting customer requirements
• Work actively with our Global Service Centre (GSC) to ensure we can maintain high quality service levels towards customers and internal stakeholders
• Take responsibility for the execution of the shipment process and keep the customer informed of any changes to the confirmed plan
• Attend client’s enquiries about the company products and services
• Coordinate with sales and other stakeholders regarding the specific client needs, forecasting and agreed terms

Customer Service Agent, GM, Oshawa, Feb Resume Examples & Samples

• Coordinate with internal and external departments to resolve customer inquiries
• Answer all incoming customer phone calls within quality standards
• Determine customer needs through active listening and effective questioning
• Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers
• Ensure customer service excellence
• Displaying complete onus to the customers query/problems
• Delivering service with requisite courtesy and accuracy
• Ensuring Nil customer complaints
• Ensuring excellent SLS scores
• Escalating/highlighting customer problem Incidences
• Enthusiastic and self motivated
• Good comprehension skills
• Previous experience in the contact centre industry would be preferable
• PC based skills to operate Windows package including Microsoft Word/ Excel/Outlook
• Demonstrate excellence in customer service and sales by achieving specified performance standards
• Have a positive attitude to delivering excellence in customer service in a contact centre environment
• Adhere to set work schedules to ensure correct staffing levels at the Contact Centre are maintained
• Have a mature attitude coupled with high degree of work ethic
• Have an enthusiastic and confident telephone manner with a ‘smile in the voice&#8217
• Be self-motivated and able to apply initiative to solve problems
• Be effective in a team-based environment and supportive of team objectives
• Communicate information effectively in a friendly and supportive manner
• Show the ability and willingness to undertake intensive training in complex products
• Pay: $11.00/hr + Comprehensive benefits package
• Hours: Full-time position reporting to DFW Airport (no security clearance required)
• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to customers by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• High School Diploma or G.E.D required
• Minimum of 1 year experience handling customer service functions required
• Must live within the Dallas/Fort Worth and surrounding area
• Must have a valid driver's license with no more than 1 moving violation and/or at-fault accidents on driving record within the past 3 years
• Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• 1. Handle incoming calls from Ritz-Carlton Regional Hotels or Ritz-Carlton 800# and Platinum Elite Overflow using good listening and communication skills to secure information necessary to complete a reservation
• 2. Applies all trained sales techniques to convert calls into reservations, complying with sales strategies identified in training
• 3. Know and understand all City hotel’s selling strategies for maximizing hotel occupancy and revenue
• 4. Handle incoming Ritz-Carlton Regional Hotels calls with a seamless transfer for the guest using words like “our" and "we”
• 5. Have specific knowledge of all represented hotels and knowledge of the difference between brands
• 6. Promotes effective cross selling strategy of Marriott hotel products whenever the primary hotel or product line is unable to accommodate a reservation request
• 7. Maintain and display a pleasant, helpful, courteous attitude while providing excellent service to all customers and associates in the center. To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport
• 8. Demonstrates operational knowledge of the MARSHA/MERLIN computer system and Callmaster telephone console
• 9. To effectively recognize and resolve issues, taking action to overcome challenges to get work done efficiently, with a high degree of quality. To make sound and logical decisions, using good judgment and common sense
• 10. To understand the Reservation Center as a business and the requirements of the operation; maintaining the service levels and quality levels that The Ritz-Carlton Brand has defined, including QTI guidelines and 5 Diamond guidelines
• 11. Be familiar and utilize the “”INF” mini hotel/Hotel DH Screen, IDIR, and Group Fact Screens for answering guest or hotel questions
• 12. Know how to handle and book group reservations; Know when to and not to book a housing protected group booking; be familiar and utilize the group fact screen
• 13. Process force sell reservations for designated properties, based on force sell guidelines
• 14. Provide The Ritz-Carlton Managers with feedback on guest concerns/issues regarding cluster area properties
• 15. Abides by
• Proven oral and written communication skills
• Ability to work a flexible schedule between the hours of 0600 – 2330 M-F; 0700-2330 S-S
• Meeting average handling time or exceeding budgeted goals for the assigned department and shift for the last three periods
• Meeting RTA or exceeding budgeted goals for the ReservationCenter for the last three periods
• Conversion percentage that meets or exceeds budgeted goals for the assigned department and shift
• No active counseling within the last 12 months for non-servicing, inappropriate guest interaction or unprofessional demeanor
• No more than 2 notifications or 5 occurrences on file
• Must be willing to commit to no less than six months in this position; no transfers permitted during this time

Distribution Customer Service Agent Resume Examples & Samples

• 2 - 3 years warehouse experience
• Proven understanding of logistics industry
• Proficient in MS Excel, Word, and Outlook
• Strong professional communication skills
• Desire to learn and grow process, business, and relationships - both internal and external
• Ability to listen, comprehend, and execute the task at hand to obtain positive results
• Work rotating shifts including weekends, holidays and days off
• Bilingual in French & English for positions in Quebec
• Public contact experience preferred
• Work overtime on short notice in emergencies or when operationally necessary
• Must fulfill Transport Canada criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
• Must be able to secure appropriate airport authority restricted area pass
• Must possess the legal right to work in Canada
• Able to work on more than one file at any given time
• Have a excellent analytical sense and problem resolution
• Work easily in an ambiguous environment
• Know Windows quite well
• Have a minimum of 3 years in customer service
• Manage several conflictual priorities
• Learn quickly in an ever changing environment
• Pass security verification required by our client
• Your tasks consist of answering to radio installation and repair requests
• Responsible for assisting customers with cargo needs such as answering inquiries, tracking transactions, computing cargo rates, initiate and complete cargo bookings and security screening
• Process airway bills
• Provide cargo rates and tracking information to customers
• Some phone work as needed
• Must be able to lift up to 50 lbs
• Able to accept a starting pay of $12.05 per hour required
• Set the agents’ 2017 key performance indicators and provide clear direction to them
• Manage the agents’ performance through weekly performance discussions with key supervisors
• Support the PNG agent in day to day execution as final escalation point
• Standardize and improve PNG CS processes to integrate them into ML operating system

AP Customer Service Agent Resume Examples & Samples

• Responds to multiple requests and inquiries from customers (vendors, University Faculty and Staff, etc.)
• Responsible for processing a high volume and a wide range of different financial transactions in the GMS system
• Reviews and processes payment, all properly authorized University expenditures
• Assesses workload, exercises judgment and prioritizes tasks while ensuring accuracy, timeliness and effective communications with stakeholders
• Responds to multiple requests and inquiries from internal ProCard customers
• Responsible for processing a high volume and a wide range of ProCard related transactions in PaymentNet, and GMS system
• Assesses workload, exercise judgment and prioritize tasks while ensuring accuracy, timeliness and effective communications with stakeholders
• Provides exceptional customer service and dedication to problem solving in response to all customer and vendor inquiries
• Identifies and recommends process and system improvements based on their ongoing experiences working with customers

Export Customer Service Agent Resume Examples & Samples

• Act and communicate proactively, keeping customers informed of any issues or changes in their booking
• Work with local and offshore teams, sharing knowledge and best practice
• Responsible for providing exceptional customer service to a portfolio of export customers
• Strong Customer Service skills,including the ability to remain flexible and calm in high pressure or continually changing situations
• Solid organisational skills,including the ability to prioritize and multi task in a demanding environment
• Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook
• Places and answers calls from existing and potential customers to solicit business and to follow up on customers’ needs
• Establishes relationships with customers understanding their needs and learns their buying habits and expectations in order to recommend specific products and solutions
• Processes customer orders quickly and efficiently. Increases sales by cross-selling, up-selling and offering promotional sale items
• Communicates pricing, product updates, deliveries and terms
• Accurately performs data entry of sales orders, quotes for early buys, price matrixes, etc
• Updates sales team of customer additions and/or changes
• Promptly responds to complaints and resolves issues in a timely manner. Follows up with sales center managers on resolution
• Remains current on product and industry knowledge by attending sales meetings, vendor training and trade shows and reading trade journals
• Researches and studies the market to stay aware of competitive situations
• Assists operations and purchasing departments with inventory control by providing information on new business needs or reduced/lost business
• Reviews open sales orders, open purchase orders, and open transfers weekly
• Works with accounts receivable department when necessary to assist in collecting on past due accounts
• Other job duties may be assigned
• Respond to a high volume of telephone calls with current and/or potential customers
• Use a computer system to answer customers’ questions about products, prices, availability, enter orders and check order status
• Support & consult with the customer to provide recommendations and solutions
• Minimum of 3 years of previous experience in sales, customer service, and/or similar function,
• Knowledge of how to increase sales via suggestive selling techniques
• Ability to multi-task through multiple computer screens, use resources efficiently, make decisions independently, and create an amazing customer experience while handling confrontational or intense situations positively
• Proficiency with MS Excel, Word and Outlook
• Must have ability to work independently, as well as in a team environment
• You will be the owner of all customer issues, and work with the relevant stakeholders to facilitate timely and effective solutions
• Showing pride and true passion - customer satisfaction and loyalty will be gained and maintained through brilliant customer service
• In addition to handling enquiries about our products, services and processes, you’ll use your relationship building skills to engage your customers in discussions about new business opportunities
• Working with our Global Service Centre (based in Mumbai), you will support to ensure that the end-to end shipment lifecycle is smooth running and that high quality service levels are maintained for our customers
• Strong team work and a ‘can-do’ approach are essential
• When delivering proactive customer service, you will track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
• You will take responsibility for the customer experience by managing the end to end shipment process in compliance with all company procedures and regulatory requirements. This includes, remaining current on changes in local & foreign rules, internal & external procedures and product developments, on order to build and maintain understanding of the cargo you are shipping
• Acting as a primary contact for customers, you will actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Determine systemic and device related issues
• Investigate and resolve CCA/Web Account and order subscription errors
• Perform thorough investigation of billing disputes related to Call Duration, International Calling, recurring monthly service charges, etc
• Work closely with Internal Vonage Groups (Operations Engineers, Application Engineering, Carrier Relations, Device Development and Certification, NOC, OSS and Product Development) to coordinate efforts in identifying systemic issues, product enhancements and workarounds
• Work with external carrier groups for trouble ticket resolution
• Demonstrated ability to analyze issue and determine best course of action to correctly resolve customer and system related issues
• Experience with home to small business networks including but not limited to router, switch, hub, PC, and 3rd party hardware configuration is required. Experience with Enterprise networks is a plus
• This individual must have a strong strategic thinking capacity, effective communication skills and a proven track record of building and maintaining multiple effective partnerships

Customer Service Agent Tier Resume Examples & Samples

• Maintain a standard Ticket Completion Ratio of 80%
• Perform analysis, notification and trending of ticket escalation dispositions
• Handle internal issues related to office phone equipment
• Working knowledge of key technologies: SIP, RTP, TCP/IP, BGP and SS7 are required
• Understanding of basic Linux/Unix Commands, SQL scripting required
• Advanced knowledge of call center applications such as CCA, Interact, RT, etc
• Proven ability to function in an organization that continually develops process and procedures, and accepted thinking to improve performance
• Bachelor’s Degree in Computer Science or Engineering or equivalent work experience is a plus

SMB Customer Service Agent Resume Examples & Samples

• Analyse a database of prospective SMB advertisers across the EMEA region to identify leads
• Describe and demonstrate the value and benefits of participation in the advocacy program
• Manage a portfolio of advocates, with responsibility for their active involvement in the program
• Establish and maintain a close relationship with the business owner or a senior executive of the advocate business
• Maintain and drive the core values of the advocacy program
• Champion and produce success stories for the advocates who have had success in growing their business by using our products
• Create a pipeline of advocate testimonials and case studies for marketing purposes
• Manage logistics for marketing events (advocate travel, visas, accommodation, etc.)
• Provide consultative advice to advocates to help them grow their businesses across multiple channels - chat, email and phone
• Provide product and tool support to improve clients’ experience
• Provide product insights and feedback from advocatesSuccess in this position requires exceptional consultative sales, coaching, and client service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results
• Processing and updating standing orders
• Consignment stocks – new/revised agreements, counting lists and adjustments
• Manual invoicing of machines, equipment and services
• Report complaints to Vigilance department within 24h of receipt
• Direct requests and unresolved issues as appropriate
• Initiate new customer registration
• Support marketing campaigns
• High school level qualification or equivalent
• Native Swedish speaking and fluent English written and oral is mandatory. Additional Nordic language is an advantage
• High volume order processing systems experience
• Extensive experience in using IT for daily work, familiar and comfortable with Microsoft Office and similar

Call Center Work From Home Inbound Sales Customer Service Agent Resume Examples & Samples

• At least 1 year of experience in customer service and sales; high volume phone sales experience preferred
• Basic experience utilizing a variety of computer applications including MS Word and Outlook
• Solution oriented
• Good business writing skills
• Talk with existing customers by phone or in person while recommending additional Young Living products and services for purchase
• Generate new orders through answering product and service questions by suggesting the use of other Young Living products and services to existing clientele
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Follow up with problems, questions, and concerns and get back with the member inquiring
• Talk with customers by phone or in person and receive orders for products and services
• Understand and demonstrate proper phone etiquette and grammar
• Constantly communicate with your team leader and manager, including reporting issues on behalf of members
• Sell, recommend, and promote products and services based on a logical relationship with the customer's needs and interests
• Effectively communicate information during the initial call to minimize the need for future contact and escalation
• Interpret, translate, explain, and provide applicable, accurate, and appropriate information with respect to products and services, compensation plan, policies and procedures, account status, marketing promotions and campaigns; troubleshoot service problems
• Handle a high volume of calls covering the full range of customer service in a prompt and professional manner, obtaining all information for transaction resolution
• Effectively meet or exceed all performance expectations, including product promoting, call handling metrics, and quality standards
• Relate with customers by effectively building rapport in a personal and professional manner
• Practice continuous quality control in the processing and fulfillment of all customer orders to prevent any problems during order fulfillment
• Effectively summarize in account notes every interaction to prevent repeat calls or cancelations
• 2+ years of customer service experience is preferred
• Computer proficiency with Microsoft Office Suites (Outlook, Excel, Word, PowerPoint) is required
• Must be able to read, write and speak French
• Reliable and consistent attendance is required
• While performing the duties of this job, the employee is frequently required to sit and talk or hear
• The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms
• The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds
• Assist customers by answering questions by phone and email on the use of the software
• Diagnose, solve, and document technical problems
• Provide over the phone training on ideal and/or recommended software and hardware use
• Follow-up with customers to ensure that the solutions proposed are well understood and that they truly resolve the issues, and that the customer agrees with the proposed solution
• Execute tests for new programs, corrective or other
• Execute specific operations on the information technology environment
• Foster a collaborative environment which focuses on delivering timely resolution to client inquiries
• Must be available to work a minimum of 20 hours or more as required by business needs
• Deliver exceptional support of software, hardware, & network infrastructure so our clients fully maximize our technology to deliver better healthcare
• Troubleshoot, diagnose, solve, document and escalate software & hardware issues as required
• Provide solution training and installation services
• Respond to Customer and internal stakeholder requests for assistance with several solutions
• Liaise between Customer and internal stakeholders to deliver training and support as required
• Shift work and after-hours on call required
• Occasional out of province travel required
• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import/Export areas
• Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line
• Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends
• Excellent spoken and written Russian and English
• Customer service experience, ideally in a contact center environment with high call volume
• Experience of using Microsoft Word, Excel and the Internet
• A passion for sports
• A proven team player with a can do attitude

Virtual Showroom Customer Service Agent Resume Examples & Samples

• This is an incredible opportunity for a confident and articulate individual with the ability to absorb lots of information and convey it in an engaging way to our customers
• Key measurements will be through customer feedback, conversions to test drives and the number of chats conducted per day
• Ideally 6 months consecutive call/contact centre experience or Customer Service experience in another industry
• Educated to GCSE level
• A team player, with strong customer focus
• Ability to respond clearly and concisely to a range of information
• A willingness and ability to be flexible in approaching day-to-day work tasks and working hours, to meet the changing needs of the service
• Strong ability to perform under pressure
• A positive and enthusiastic attitude
• Fully understands the meaning of what it is to deliver a Quality service
• Can demonstrate if asked for, a very good absence history
• Ability to accurately record and log detailed information
• Strong media and current affairs knowledge
• Excellent working knowledge of Microsoft Word, Outlook and the Internet
• Proven ability to work to team and individual targets
• Experience of working with different types of customer
• Experience of writing concisely and accurately
• To create customer loyalty by providing superior customer experience at every interaction
• To ensure a smooth execution of shipment and work closely with internal stakeholders to Ensure all requirements and standard operating procedure is applied
• Provided extended follow up with customers via phone on missing information, E-channel promotion and Ask For More
• Reach out timely to other stakeholders and functions in order to have timely coordination on solution offering to customers
• Other tasks as assigned by Supervisor, Customer Service Manager and/or MCC Task Demarcation and Ownership (TDO) blueprint
• Participating in project implementation as additional assignment when required

Remote Customer Service Agent Resume Examples & Samples

• Respond daily to 100+ inbound calls
• Handle product orders and credit inquiries from hospitality industry customers and Ecolab sales representatives
• A high school diploma or equivalent
• High speed, wired, broadband Internet connection –10 mbps upload and download speeds required
• Must be able to attend an in person interview and a 1-week training period at our Naperville, IL facility
• Must live within reasonable distance of Naperville, IL office for training, meetings, etc
• Following training, must be available to work a set schedule aligned with your assigned shift
• Immigration sponsorship not available for this role
• Previous SAP/AS400 experience
• Completed military tour experience
• Effective communication skills, both verbal and written
• Ability to work efficiently under time constraints
• Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations
• Must be well groomed and adhere to the dress code policy
• Must pass a background check and pre-employment drug screen
• Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
• Able to attend required training
• Basic computer skills and ability to use general office equipment
• Take full responsibility for customer experience by managing the end-to-end shipment process in compliance with all company procedures and regulatory requirements for Import area
• Be fully responsible for customer satisfaction, own & manage all customer facing activities
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling

Summer Student Loan Customer Service Agent Resume Examples & Samples

• Outstanding customer engagement skills
• Strong sales/service orientation
• Superior verbal/written communication skills
• High level of enthusiasm and professionalism. *Ability to effectively work in a team environment and demonstrated proficiency with computer systems and equipment

Hvac Customer Service Agent Asst Resume Examples & Samples

• Updates the Service delivery plans as required by team
• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other service related transactions
• Reconciliation of accounts payable exceptions as necessary
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to-date
• Assist CSAs in resolution of warranty/SD warranty issues
• Takes ownership of customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Coordinates the end to end shipment process in compliance with all company procedures and ensure smooth execution of the whole shipment lifecycle
• Responsible to provide undisputed support to CARE Business Partners and teams in Third Party Agent
• Point of entry for issue resolution for essential customers, ease of doing business, ecommerce and effective coordination between various offices/desks, including Global Service Centers
• Ensure team processes are aligned with national and company standards
• Proactively learn how to use new and existing systems and tools/ participate in available and relevant business and systems training and transfer learning and insights to team members
• Ensure Customer Service staff optimally utilize Exception Management
• Process Improvements: Proactively look for efficiencies in new and existing processes and practices. Recommend and implement best practice once agreed with the Customer Service Manager
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• Assist and guide agents in timely preparation of export documents with quality
• Provide service delivery second to none, act proactively
• Responsible for customer satisfaction & monitor agreed service levels

German Speaking Customer Service Agent Resume Examples & Samples

• Good understanding of social media activity, Facebook, Twitter, You Tube
• Quick thinker – work proactively Good communicator & team player
• Experience of Customer Support ticketing tools, a knowledge of Salesforce is a plus
• Business fluent in German and English
• Ensure smooth and timely customs process flow
• Ensure accurate and timely data entry into our operational system
• Ensure accurate and timely client billing
• Transfer customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration
• Assist with verification of customs declaration information and the submission of such to the customs authority
• Strong desire to learn

Transcon Customer Service Agent Resume Examples & Samples

• Good computer skills;l Excel, Word, PowerPoint (advanced Excel, Access, and SQL skills preferred)
• Customer service experience (preferred)
• "White Glove" experience (preferred)
• Basic understanding of ISO/Quality and measurement process
• Ensure smooth and timely freight process flow
• Track and trace shipments as required
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Contribute to maintain strong relationships with suppliers (steamship lines, trucking companies, and others)
• Client and vendor communications, timely responses to emails and requests (internal and external)
• Please note, the hours for this position are 2pm - 11pm
• Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience

Ocean Export Customer Service Agent Resume Examples & Samples

• Ensure documents are timely sent to customer or broker for customs purposes
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Overseas communications, timely responses to emails and requests (internal and external)
• Pro-active, strong organizational skills
• Fluent in English
• Ensure accurate and timely client and vendor billing
• Interact with customers in arranging their shipments to meet customers service standards
• Contribute and maintain good relationships with suppliers
• Meet KPI standards in accordance with Company policy
• Good computer skills (Excel, Word)
• High level of enthusiasm and professionalism
• Ability to effectively work in a team environment and demonstrated proficiency with computer systems and equipment
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class
• Act as contact point for unassigned customers and be their advocate internally within Maersk Line
• Manage / improve day to day process interaction with customers
• Be fully responsible for customer satisfaction
• Experience and/or basic project accounting or costing principals is desire
• Able to influence diverse teams to accomplish tasks/goals
• Experience with Sprocket maintenance software preferred
• Provide customers/club members with information regarding London 2017
• Provide customers/club members with information on their Ticketing Account
• Action customer service queries via phone and email
• Process sales for disabled club members over the telephone
• Consistently work to high customer care standards delivering world class service on each and every call
• Attend meetings briefing sessions and training courses as necessary
• Ensure all hours on your rota are worked, signing in and out at the end of each shift and for all breaks and lunches
• Undertake any other duties as required by management
• Currently performing to a high standard in current role
• Basic computer knowledge/ keyboard skills
• A flexible approach to work
• The ability work on own initiative, and also as part of a team

Apprentice Customer Service Agent Resume Examples & Samples

• Provision of Service with the Central Helpdesk
• Receive and process requests for services
• Maintain Helpdesk database, paying particular attention to the closure of work requests
• Build rapport with clients and operational teams across the contract
• Monitor service delivery in relation to SLA and contract requirements
• Provision of service in accordance with H&S Procedures
• Undertake any other reasonable duty as directed by the appropriate line manager
• 5 GCSE Grades (or equivalent)
• Good I.T. skills, able to use Microsoft excel, word and good keyboard skills
• Confident communication skills verbal and written
• Confident speaking on the telephone
• Willing to learn and committed to apprenticeship

Resort Customer Service Agent Resume Examples & Samples

• Greet all guests upon arrival at the Front Desk
• Check guests in and out
• Program keys and make key packets
• Confirm reservations for rooms, tours and activities
• Sell and make reservations for rooms, tours and activities
• Handle cash, traveler’s checks and credit cards in a safe and accurate manner
• Must be proficient in counting money, providing guests with change whenever needed
• When required must provide designated employees with working banks, taking care of all currency needs for the day
• Must ensure daily sales from each department go into the safe, so that they can be safely taken to the accounting department
• Hand out safety deposit boxes to guests
• Log wakeup calls and communicate messages to guests
• Ensure a clean and pleasant atmosphere at Front desk and lobby areas at all times
• Ensure maintenance, walk-ins and upgrade logs are completed
• Run correct occupancy and emergency reports
• Effectively communicate with guests, employees, tour directors and vendors to ensure all guests receive prompt and courteous service
• Take charge when upper management is unavailable and unforeseen complications (bad weather, cancellations, etc. arise)
• Must be able to work with diverse populations in a supportive and positive manner
• Diplomatically handle guest complaints – always be polite and maintain a professional manner
• Effectively interpret and disseminate information in group and individual settings
• Must have the ability to speak clearly and confidently in front of groups of up to approximately 80 people
• Expedite tour buses (where applicable)
• Must be flexible and willing to work a varied schedule
• Learn and use Springer Miller property management system and Microsoft Office programs
• Use basic office equipment
• Prepare for next day arrivals
• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
• Must be fluent in English language both spoken and written
• Computer literate in MS Office programs; some experience with property management systems preferred
• Previous hospitality experience preferred
• Willingness to gain a good understanding of location and surrounding area, becoming fully knowledgeable on all activities and amenities offered
• Handles inbound billing inquiries from Hyatt’s elite guests via the following channels: Inbound Calls, Emails, Voicemails
• Multitask among multiple PC and web-based applications
• Provide professional, courteous and efficient service in response to guest requests
• Ability to understand customers’ needs and respond with urgency
• Research and identify billing issues using multiple computer databases and resources
• Track and follow up on all guest requests/inquiries using request management systems
• Maintain customer data base: update data, make required/necessary changes
• Meet productivity goals
• Meet attendance requirements
• Maintain a work environment that is comfortable, user-friendly, and organized
• Ability to adapt to new demands, reprioritize workload and address urgent demands quickly
• Ability to communicate effectively and respectfully to all associates and all internal/external resources
• Eagerness and ability to learn new skills, technologies and business processes quickly
• Ability to collaborate with cross-functional teams and across all levels of the organization
• Must be able to work inclusively, but also be able to work independently and without excessive supervision
• Ability to maintain confidential employee information
• Six months to one year related experience and/or training; or equivalent combination of education and experience
• History of excellent attendance practices
• Proven ability to work as part of a team, under high pressure and tight deadline
• Willing to put in extra hours, as required
• Well-organized, innovative, self-motivated
• Fully proficient with various software applications preferably with a base knowledge of inventory control
• Provide nationwide support for our clients in a timely manner to ensure customer satisfaction
• Gather customer’s information, verifies key aspects and then determines a timely resolution
• Stay current with system/product information, changes and updates
• Maintain on-going communication with sales and operations personnel to ensure they have knowledge related to customer feedback
• Previous experience working in a high call volume work environment
• Previous Tier 1 or Tier 2 inbound support experience is desired
• Ability to type 35-40 wpm

Import Customer Service Agent Resume Examples & Samples

• Outside your own country
• In different business cycles
• In different parts of the value chain
• In both functional and business line roles
• Experience annual cycles
• Participate in teamwork across functions
• Participate in projects
• Vary the task complexity
• Act as a primary point of contact for customers having import-related queries
• Take full responsibility and ownership of customer shipments and issues
• Deliver consistent, high quality Proactive Care activities
• Engage in constructive problem solving and provide optimal solutions
• Proactively follow-up and keep customers informed of any issues or changes to their shipment
• Ensure all cargo release activities are completed in line with internal & statutory bodies’ requirements, including managing interaction with the GSC
• Be aware off and help drive continuous improvement opportunities
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values
• High performance in matrix organization
• Previous experience in shipping/ logistics is highly preferred
• Relevant customer service experience
• For non assigned Maersk accounts, Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line
• Actively participate in incoming call resolution for accounts. Be able to take ownership of these issues and perform problem resolution to the customer’s satisfaction
• Be fully responsible for the escalated issues that are handed back to NAM from the One Team customer service team. These will include customer facing and/or more complex transactional items
• Follow current standards; think of ways to remove waste; improve standards and share thoughts
• Understand per diem / demurrage implications for containers and its impact on company revenue
• Pay special attention to Customer SOP if it exists and ensure that all the requirements are met
• Process bookings with special attention to checking Product, Cargo, Equipment, Space and Haulage where applicable or liaise with the Global Service Centre where required
• Keep customers informed about cut off deadlines
• Consult customer when/if the booking cannot be confirmed as per customer’s request
• Contact customers to check the cargo’s readiness for loading, including if required checks on customs formalities & documentation

Customer Service Agent / Courier Resume Examples & Samples

• Obtain signatures for good delivered and received
• Load vehicles with surgical equipment, ensuring equipment is loaded correctly and taking precautions when handling equipment and hazardous goods
• Unload and sort items collected along delivery routes
• Receive messages or materials to be delivered, and information on recipients, such as names, addresses, telephone numbers and delivery instructions, communicated via telephone, or in person
• Plan and follow the most efficient routes for delivering goods
• Record information, such as items received and delivered and recipients' responses to messages
• Sort items to be delivered according to the delivery route
• Check with lab after completed deliveries, in order to confirm deliveries and collections and to receive instructions for other deliveries
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Customer Service Agent, Hours per Week Resume Examples & Samples

• Achieve target goals for monthly call quality, daily attendance and punctuality and daily and monthly statistical objectives utilizing good time management skills
• Must be able to work 30 hours per week
• ​Fluent in both Spanish and English

Customer Service Agent Asst Resume Examples & Samples

• Must have strong interpersonal skills to effectively communicate with both internal and external clients
• Ability to prioritize work activities based upon financial impact to desired business goals
• Experience and/or basic project accounting or costing principals is desired
• Associate’s degree preferred, high school diploma or equivalent required, plus three to five years of related work experience, preferably within a service / sales, or technical work environment
• Must have proficient computer skills within the following applications: Advanced Microsoft Word, Excel, ACCESS, Desktop Publishing and Internet business application usage
• Position is full-time working 40 hours with the potential for overtime up to 50+ hours some weeks
• Identifies researches and, when possible, resolves customer service issues and/or ensures resolution
• When possible, averts and/or diffuses potential customer problems
• Responds to customers’ questions, problems, requests, and/or complaints; points and escalates matters to the Operations Manager for resolution
• Follows up on Discrepancies and reporting
• Researches local and Regional claims and provides supporting documentation to claims department
• Creates, maintains, updates and/or utilizes customer and/or freight reports and information in computer database and/or company records for all discrepancies
• Assists Operations Manager with departmental functions as required
• Prepares reports, maintains logs, completes and follows up with claims department and Ground Operations, making sure all information is complete and filed
• Collaborates with Sales team regarding claims, problems or complaints due to mishandling of cargo
• Coordinates truck movements or bookings with Road Feeder Service (RFS) and carriers. Oversees and tracks all cargo that is transported via truck from the station
• Oversees the entire process of interline shipments; ensuring punctuality of transactions
• Creates an environment that encourages team work by
• High school or equivalent work experience
• Demonstrates proficiency in Excel, and Word
• Understands and uses company reports utilized by Ground Operations
• Uses ability to track and coordinate multiple issues simultaneously
• Understands and adheres to company policies and procedures
• Applies understanding of air cargo industry and competition
• Three years airline customer service or cargo-related experience
• Responds to incoming telephone calls and faxes/Emails in the following manner
• Assists callers to completion in a professional manner
• Accepts new purchase orders from Distributors and Territory managers; enters orders via PC
• Estimates delivery on backordered material. Also determines lead time on shelf-stocked items
• Guides distributors with pricing of products and parts
• Verifies stock status (availability) of products and parts
• Corrects editing &/or shipping errors and initiates claim transaction paperwork
• Recommends product for specific applications
• Corrects purchase orders through additions &/or cancellations
• States company policy regarding warranty service, freight terms, standard package quantities, etc
• Addresses promotions and guides customer in product selection
• Accepts requests for literature and printed material, enters requests via PC
• Alerts other departments when confronted with problems involving product performance, liability, packaging, routing, etc
• College Degree Preferred
• Customer Service Experience Preferred

Customer Service Agent With French Resume Examples & Samples

• Ensure timely resolution of customer queries
• Technical support-calls
• Checks in order to confirm that it is a problem
• Escalation management & coordination
• Very Good knowledge of French (C1)
• Ability to work in a team in multinational environment
• Generally 1-3 years of experience in area of responsibility
• Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
• Previous experience in industry preferred
• Strong computer skill required
• Exceptional ability to multi-task required

Customer Service Agent With English Resume Examples & Samples

• Ensure transactional information and system entries are completed in an accurate manner
• Tickets creation
• Proactive monitoring
• Be the primary point of contact for assigned CARE customers and act as an advocate for these customers, internally within Maersk Line
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires (including onboarding of customers to the CARE program), amongst others through regular customer visits
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions in order to pacify the situation and avoid unnecessary cost
• Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge, actively engaging with One Team CS counterparts where relevant
• Be fully responsible for customer satisfaction of assigned customers
• Commercial intelligence: engage customers in discussions about new business opportunities, business and support expectations and competitor/market intelligence
• Remain current on changes in local & foreign rules, internal & external procedures and product developments, build and maintain understanding of the cargo you are shipping and requirements that come with it and understanding of cross functional processes and how they link it to your role
• Take ownership of reaching common team goals and KPI targets, and actively support team priorities
• Manage credit and payment issues in line with the company policy
• Continue upgrading of own soft and technical skills to deliver world class customer service
• Provide day-to-day (and on-call) support for daily operation including DTN Web Hosting and Portal Product, cash bid management, and mobile enabled solutions. This includes troubleshooting and incident resolution, configuration, capacity planning and performance tuning, product training, and ensures procedures are defined and documented
• Manage the relationship between DTN and its customers, ensuring questions, issues and software problems are identified, reported, tested and resolved and followed up to the customers’ complete satisfaction
• Develop deep customer relationships through proactive activities such as frequent account reviews with customer contacts, system reviews, scheduled conference calls and on-site visits and demonstrations
• Provide both technical and application support, including integration into customer networks
• Perform technical troubleshooting on accounts by answering phone calls, emails, and other types of communications from internal and external customers
• Provide outstanding customer service through probing to understand the issue, define the problem and follow through to resolution
• Work interactively with other departments within DTN to assist with administrative and management reporting needs, product management definitions, development activities, operations, and sales
• Background in the Agriculture, Merchandising and/or Futures markets preferred
• Strong Technical Skills
• Occasional extended hours will be required
• Light Travel will be required
• Bachelors Degree in business or agriculture a strong plus
• Accountable for handling customers’ online and offline requests made via phone or email
• Accountable for calling unassigned accounts to drive selling activities via salesforce.com
• Increase Active Customer Base for unassigned accounts
• Fluent in Swedish language and with a good level of business English
• Social intelligence, Great phone voice, Competitiveness
• Ability to adapt to change well
• Technical Electronic design/components skills from working in the industry or education
• Provide customer service utilizing the appropriate/required scripting and quality assurance criteria while responding to member and provider inquiries such as claim and benefit status in a timely and professional manner
• Responds to callers via telephone while meeting all corporate guidelines and performance standards
• Maintains current and ongoing product knowledge post training in order to provide
• Customer experience as reflected in customer satisfaction scores, quality and monthly assessment scores
• Education of new members and re-education of existing members regarding health plan procedures and benefits
• Logs, tracks and appropriately documents all issues utilizing online systems in accordance with all applicable guidelines, requirements and procedures
• Six months of call center experience or similar work experience required
• Medical or healthcare insurance background preferred
• Training, quality or medical degrees/certifications preferred
• Ability to accommodate a flexible schedule as needed throughout the duration of employment
• Ability to multi-task (i.e., talk & type) in a fast-paced, performance-metric-driven environment. Able to handle multiple call types as the agent is cross trained
• Ability to analyze and interpret instructions (verbal and written)
• Computer skills with the ability to use numerous workstation applications at the same time and navigate various screens while employing customer satisfaction techniques
• Customer service and organizational skills
• Typing test required
• Experienced in objection handling
• Self-starter who can work with direction but little supervision
• A high level of competency in English language (written and oral) with ability to conduct business conversations and correspondence in a second European language. Third and subsequent languages desirable

Croatian Customer Service Agent Resume Examples & Samples

• Fluency in written and spoken English and Croatian
• Customer Focus - 6 to 12 months customer service experience with evidence of delivering excellent quality
• Effective Communication – Ability to convey information concisely and effectively with excellent verbal and written communication skills across a number of channels including e-mail, phone, chat, and social media
• Specialist Expertise - Proficiency with MS Office, internet technologies, and a strong working knowledge of PC based internet and software applications with the ability to learn and adapt to changes
• Problem Solving Skills- Proven problem solving skills and experience in delivering practical solutions to problems with varying complexity, using multiple tools and systems, with a sense of urgency
• Responsibility for Results- Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily
• Self-Motivation to Achieve–Drive to meet and exceed all targets on own initiative; an action oriented person and a true self-starter
• Working with others - Demonstrates experience of working in a team based environment while supporting the team in achieving the highest quality standards while taking an active role in generating team morale
• Building Relationships-Ability to develop and maintain strong base relationshipsand ability to interact and communicate effectively, cross-functionally and with various stakeholders in our business
• Planning & Organising - Ability to multitask, plan and organize workload effectively in order to meet all targets and deadlines in a fast paced environment
• Adapting to Change– Willingness to develop and learn as well as a proven ability to adapt positively to change

Customer Service Agent / Toyota of Greenville Resume Examples & Samples

• Greeting Customers and bringing them to the waiting area
• Communicate with service advisors about customers arrival
• Work hand and hand with the Toyota Rental Car (TRAC) desk
• Assist customers with the completion of the TRAC rental agreements
• Drive vehicles through the service lane and to the shops
• Bring vehicles back up to the service lane for customers when work has been completed
• Maintaining Toyota of Greenville Quality Standards
• Training will be Provided
• Must have Strong Attention to Detail
• Must have a Positive Attitude and a Strong Work Etic
• Must be able to follow Manufacturer Recommended Procedures
• Must be able to keep up with a fast paced environment
• Must be able to drive a manual transmission vehicle
• Must be able to pass pre-employment screens (Background and Drug)
• Customer Service related systems
• Build a good multi-level network across Maersk Line Liberia organization and Cote d’ivoire Cluster
• Soft skills such as turning complaints into opportunities, handling difficult customers and managing customers' expectation and etc
• Team work, cross-functional management & cross-cultural management
• Business rules in Agent's Manual
• Process improvement (ad-hoc)
• Minimum 1-2 years’ experience in logistic field. Customer service is a plus
• Possess excellent communications i.e. verbal, written ,adequate skill in English with interpersonal skill
• Open minded and high ability to handle change and challenges smartly
• Proactively, energetic, hunger and fast to learn new things and adaptable to daily working when require
• Gain full understanding of First Pass Accuracy goals and contractual KPIs with respect to CRS coding. This will be achieved by working with Operations Management and Quality Assurance
• Responsible for corrections and counseling in regards to coding errors
• Provide daily, weekly, monthly reporting to upper management
• Support monitoring process of representatives with respect to coding
• Communicates with co-workers to research problem and find solution
• Ability to coach, develop and motivate team members to exceed all program and department goals, including quality and production
• Computer literacy in Excel and Word with knowledge of ACD and other platforms
• Proactive, highly motivated individual with a strong work ethic and professional demeanor
• Ability to provide excellent customer service support within a professional, fast-paced environment
• Above average listening and comprehension skills required
• Excellent verbal/written communication skills, interpersonal and time management skills required
• Able to demonstrate hands-on leadership, initiative and professional behavior
• Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI)
• Apart from religious observation, must be able to work on the weekends and holidays

Overnight Customer Service Agent Resume Examples & Samples

• Provide all customers with undivided attention while assisting them
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensure the return date and time on the rental agreement is accurate
• Review all charges at the time of vehicle return
• Prepare the Rental Agreement Folder with all required information
• Maintain the appearance of the rental counters and customer areas to present a neat and orderly image
• Ensures the counter is stocked with appropriate supplies to provide smooth and effective counter service and maintains work area in a safe and clean condition
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned
• Must have a minimum of 1 year of sales experience
• Must have a minimum of 1 year of face to face customer service experience
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products Required
• Must be willing to accept $10.00/hr
• Apart from religious observation, must be able to work overnight from 11:00 PM-7:00 AM with days off during the week

Summer Seasonal Customer Service Agent Resume Examples & Samples

• Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction
• Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service
• Minimum of 1 year face to face experience handling customer service functions
• Given the nature of our job requirements, more than 3 moving violations (i.e. speeding ticket, failure to stop) on your driving record in the last three years will disqualify you from employment
• Wednesday through Sunday nights (starting between 4-6pm and ending between 12:30am-2:30am)
• High School Diploma or G.E.D. required
• Must have a valid driver's license with no more than 2 moving violations on driving record in the last 3 years
• Must be available to work a flexible full time seasonal schedule
• Greets and answers customer questions and provides assistance based on each customer’s needs and requests
• Gives out business cards to ensure customer loyalty and location’s pledge to customer service
• Assists with vehicle checks, when time permits
• Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty
• Ensures that the return date and time on the rental agreement is accurate
• Reviews all charges at the time of vehicle return to ensure customer’s complete satisfaction
• Maintains the appearance of the rental counters and customer areas to present a neat and orderly image
• Leadership role experience is preferred

Waikiki National Customer Service Agent Discovery BAY Resume Examples & Samples

• Ascertains customer satisfaction by gathering information and watching for body language, verbal and non-verbal actions by customer. Works immediately to completely satisfy customers
• Identifies and attends to the customer by name, verifies rental agreement and reservation
• Gives out business and/or customer comment cards to ensure customer loyalty and location’s pledge to customer service
• Prepares any and all rental and return documents accurately and completely
• Offers all customers assistance with directions, maps, local area information and appropriate return service information
• Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges
• Ensures a smooth and effective return service, and maintains work area in a safe and clean condition
• When assigned, answers the telephone in a friendly, helpful and prompt manner
• Must have a High School Diploma or GED
• Apart from religious observation, must be able to work a flexible full time 40 hours per week schedule which will include weekends and holidays
• Responsible for processing of customer orders from receipt of order until delivered on time and in full at the customer
• Check whether the orders are in line with the sales contract/quotation or agreement and follow their forecast regularly (ensuring payment term/incoterm for export orders is workable and correct)
• Check correct set up of contract in the system and release accordingly
• Work proactively with the customers to place their orders well in advance according to their forecast and get information about important changes at the customer ( regular update in sales orders notes/text)
• Agree and negotiate customer requirements for export shipping documentation and labelling according to T&L limitations
• Agree with customers on delivery dates, hours and place and work with supply chain offices in order to meet the customer requirements, within T&L rules
• Follow up of shipment status and informing a customer in case of delay or changes of delivery dates, including vessel shipments for export orders
• Follow PPP in order to : maximize the payload capacity, keep the loading/packing procedures
• Follow first delivery care procedure if applicable
• Immediate update about delivery issues to the customer and CSA’s superior
• Close cooperation with Billing and Credit Control department, participates actively at the planning of orders by prompt and open communication with sales, production and transport planning team
• Contact with banks relating to Letter of Credit , Documentary Collection export orders
• Follows up a billing tracker and a dispute report and takes necessary actions to solve open issues ASAP
• Complete monthly reports FATP/SATP
• Complete / update regularly customer specific list with all details needed (contact, special requirements etc.)
• Processes customers complaints/claims according to T&L procedures, cooperate with different departments of the company to manage customer’s complaints
• Share all relevant technical , quality, transport etc. documents/certificates
• Daily communication and excellent cooperation with the Sales department and customers – both written and on the phone
• Follow T&L health & safety procedures, attend safety and all other compulsory trainings
• Assists and substitute his/her colleagues as a backup according to internal rules
• Support a training of newcomers
• Prepare work instructions; process documentation when needed
• Be available on duty when necessary (e.g. shared Christmas period working day cover) in order to support the business
• Any other duties delegated by Manager/ Team Leader
• Assisting customers with eligibility requirements and completing recertification, including reading disclosures and attestations
• Capturing caller information and sending out applications
• Follow instructions and maintain high levels of confidentiality
• Provide potential new customers with program specific information and application assistance
• Research accounts and provide account status updates
• Refer customers to appropriate departments for further assistance
• Perform duties as assigned by manager
• Ability to multitask and use multiple systems on multiple platforms
• Ability to identify customer problems and take appropriate actions in the correct system
• Ability to remain calm under pressure and handle upset callers
• Active listening skills and ability to ask clarifying questions to gain understanding
• Must demonstrate patience and compassion toward callers
• Ability to take constructive criticism and have a willingness to change
• Maintain confidentiality and professionalism
• You must be at least 18 years old and pass a background screening and drug test
• Constantly strive for customer satisfaction, quality targets and service levels. Deal with high level customer complaints or issues and those requiring escalation
• Manage the resolution / negotiation of customer issues to minimise cancellations, maximise customer retention and increase PB revenue
• Deliver ‘best in class’ customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
• People who thrive on making the customer, central to everything they do – ensuring a best in class customer service
• Excellent communication skills, both written and verbal, and a high level of numeracy
• PC literate in Microsoft applications
• Strong inter-personal skills
• Proven objection handling and decision making skills
• A genuine customer focus and desire to work with people
• Demonstrable investigation, analytical and customer resolution experience
• Fluency in Swedish in addition to English is required for this role
• To constantly strive for customer satisfaction, quality targets and service levels
• Working with our Corporate and Public Service customer base to resolve all post sales queries
• Liaising with other business partners to resolve queries, improve the SLA and service given to these customers
• Have involvement in conference calls and some face to face meetings with customers as necessary
• Partnering with customer experience owners to identify improvement plans based on analysis of customer feedback from surveys
• Deliver 'best in class' customer service in order to ensure maximum customer satisfaction which in turn will improve Pitney Bowes profitability
• Improve knowledge of outsourced business partner, to deliver enhanced SLA's
• Experience in shipping is a plus
• An excellent team player
• Well organized, efficient and effective
• Actively seek for continuous improvement
• Fluent in Dutch and English, knowledge of French is a plus (written and oral)
• Answer incoming customer inquiries of consumers and health care professionals in the field of health care for the Dutch Market
• Independent processing of complex customer requests following specified processes, i.e.: Complaint take in, source information, sample shipping, price information, delivery status
• Maintenance of information in the database in particular advanced processing of complaints (entering quality investigation results and the assessment of the relevance for the company, coordinate with the relevant departments)
• Processing of calls, e-mails and faxes in Dutch
• Maintaining and improving the quality standards
• Acquisition of customer-related data in the database
• Documentation of problems and solutions in the database
• Native level in Dutch and fluent in English
• Basic German to communicate within your team, any additional language is a plus
• Good computer skills
• Experience within a fast moving, customer centric environment
• People orientated and team minded
• High sense of customer and service orientation
• Manage in & outbound calls, customer emails, letters or online chat enquiries and social media administration
• Adhere to FCA guidelines, business Treating Customer’s Fairly & conduct risk culture, Data Protection, Complaint and Departmental processes
• Achieve Departmental service level agreements, annual role objectives and KPI’s
• Support in delivering initiatives to drive efficiencies across Sales and Service, Assistance and Claims Departments
• Demonstrate risk awareness, ownership and accountability
• Demonstrate flexibility to support business, peers and internal changes to meet requirements
• Undertake training and deliver on the training and competency scheme
• Support in achieving a satisfactory outcome in internal and external audits
• Undertake work of a related nature, or perform duties other than, or in addition to those outlines above upon request
• Carry out accountabilities and objectives within the framework of AIG’s policies, procedures and processes
• Experience of working in a customer service environment, call centre or office would be ideal, but more importantly are the skills and strengths to enable you to excel within our team

Bulgaria Customer Service Agent Resume Examples & Samples

• Manage current accounts portfolio and actively approach potential clients in order to find new business opportunities
• Establish good working relationship with existing and new clients and strive to retain and develop their business with Maersk Line
• Develop deep understanding of clients’ businesses and Maersk Line value proposition
• Respond in a timely manner to queries (both internal and external) and to strive at all times to meet established quality guidelines
• Offer verbal and written customer liaison regarding freight rates, service parameters, schedule information, release and cut off information, changes in destination, delays in transit and other customer inquiries
• Be closely interacting with other teams in the company locally and internationally
• Actively promote e-channels
• Communicate with domestic customers and their offices
• Comply with all U.S. regulations
• Track and trace cargo
• Invoice customer accurately and timely for provided services
• Work well in a team environment
• Daily Business
• In charge of all issues after sales activities
• Thoroughly understand and comply with policies, procedures, manuals, guidelines, conference rules and regulations
• Working with GSC team to fulfil customer’s requirement
• Manage customer’s expectation with skilful communication step
• Participate daily commercial activity
• Pick up IPCC within 30seconds and handle customer’s request with professional service and helpful manner
• Follow company policy and handle exceptional request from customers, like claim, COD, late gate-in, return shipment, sale lead, re-stuffing, DIT etc
• Proactively monitor and manage the end to end shipment process to ensure cargo is transported as per transport plan that promised to customer and/or keep customer information for any relevant deviation
• Provide hyper care service for new on board customer to dig out more cooperation opportunity
• Understand our strength and selling points. Positively promote with customer
• Trade related task completion within timeframe
• Response to customer calls within 30 seconds
• Protect company reputation, resource and asset. Respond Outlook Messages / Case management / requests etc., latest by end of current working day or within 24 hours in correct manner and with appropriate wordings
• Timely IPCC log-on/log-out during office open hour. Turn to ready as soon as back to the seat. Timely inform customer for the change and new company requirement, to avoid extra cost due to neglect. Take ownership to coordinate with other functions proactively to solve the problems instead of waiting and inaction. Keep every involved desk in the same page to ensure efficiency. Be alert with possible service failure and ensure all relevant parties are involved to prevent it from happening, especially for emergencies. Facilitate customer on E-Commerce
• Build up good relationship with customer and prioritize different customer by offering tailor-made service
• Understand customer’s business and needs / requirements through close communication with both sales and customer, consistently improve cooperation and process to mutual benefit for customer and company
• Show empathy and offer alternative solution when saying ‘no’ to customer. Control the risk by considering all situation or expertise consultant and fully communicate with the customer. Deliver all your commitments to customer, including but not limited to call back customer by committed deadline
• Always conduct good communication with both external & internal customers & peers. Leave space to others
• Inform and pacify client timely and sensitively in case of rolling and pro-actively assist to find best solution to minimize the impact
• Handle customer complaints and claims promptly and sensitively in accordance with company policy
• Turn claims into opportunities by handle them extra well and impress your customers
• Attend to both internal/external visitors courteously and appropriately
• Ensure that customers feel pleased, trusted and cared for
• Evaluate waiver request in line with company policy/ commercial character. Escalate to correct desk with suggested waiver amount in connection with authority matrix
• Develop and share trade/customer service -specific knowledge and experience with team members especially to new members to increase efficiency for whole team
• Ensure timely attendance to team meeting and express thoughts and ideas in the appropriate manner
• Give proper handover to your back-up colleagues at least 1working day prior to leave/ travel. Facilitate backup to understand your customer well and highlight the pending issue and exceptional case
• Give full support to leave staff and appropriate handover after they return
• Response all messages for your supported leave staff as self responsible customer. No reminder is permitted
• Other Responsibilities
• Proactively express thoughts and ideas on personal training and development to Manager, which will enable you to perform better in you current and future job functions in company. Positively attend the training and give constructive feedback to organizer
• Work out SMART action plan and carry out by deadline. Proactively approach Manager on training and PDP follow-up
• Follow all HR/FIN policy and guidelines as listed in employee hand book
• Use LMS as self-learning tool. Finish all assigned courses by due date
• Be professional and never bring personal emotion to work
• Attend and organize WIG session and update scoreboard timely
• Other tasks assigned by manager
• Pay: $11.00/hr
• Hours: Part-time position reporting to DFW Airport (no security clearance required)
• Must be able to work one or both of the following schedules
• Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information
• Minimum 1 year experience handling basic customer service and office administration functions
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Apart from religious observation, must be able to work overnights, weekends and holidays. Shifts run from 11pm-8am
• This position pays $11.50/hour
• Must be able to work night shifts: 8pm-4am
• Apart from religious observation, must be able to work night shifts: 8pm-4am

Depot Customer Service Agent Resume Examples & Samples

• Handling inbound customer calls
• Handling inbound supplier calls
• Making outbound customer calls
• Liaising with warehouse supervisor on rescheduled deliveries
• Assisting with general depot administration duties
• Making outbound calls to drivers to chase customer delivery eta’s
• Administration experience within a busy environment, processing a high volume of work
• The ability to deal with both internal and external customers
• A competent user of the full Microsoft Office suite
• Proven ability to produce work of an extremely high standard, paying meticulous attention to detail at all times
• Ability to prioritise and work flexibly in order to complete ad-hoc duties
• Experience of working within home delivery distribution is desirable
• Ideally, previous experience in a similar environment and role
• To be adaptable and flexible
• Good standard of Literacy and Numeracy
• Customer focussed and team orientated
• Frontline Customer Care for the company both email and phone work. Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales
• Communication to Customer Care Manager in relation to all customer care & support issues
• Time management of effective customer care delivery
• Maintenance of existing Customer Care tools (databases, manuals, in-house forms)
• Continuing improvement to customer care administration and work methods
• Effective “handover” to following Customer Care staff members – clear, concise and detailed information
• 4)Communicating with Customer Care Manager 10% Effective communication and administration control – clear, concise and up to date on all issues Clear avenues of communication. “Open office” accessibility information
• 5)Special Project Work / Product Work as required 5% Enthusiasm to take on new tasks and project / product work – cooperation with internal and external customers Effective results achieved in good time
• Native speaker of French. Excellent communication skills (both written and oral) in English. Oral and written fluency in one of the following European languages: Italian, Spanish, Brazilian Portuguese or German is also essential
• Solid experience in Phone Sales preferable but not essential

Procurement Customer Service Agent Resume Examples & Samples

• Teamwork Orientation: works cooperatively & collaboratively and demonstrates effective team behavior across Customer Service and all TH SPS Administrative and Operational areas, working as a team to maintain corporate and departmental standards
• Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers
• Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results
• Learning and Growth: has a commitment to continuous professional and organizational learning
• Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect
• Initiative: Takes prompt action to accomplish objectives, goes beyond what is required, seeks to resolve problems without being asked
• Problem Solving – Analyzes interrelated elements of problems and works systematically to solve them, uses sound judgment to develop efficient and feasible resolutions to challenging issues
• Relationship Building – Able to develop and maintain relationships with a variety of types of positions and individuals at both the National and MO level
• Organizational Ability:High. Ability to set and organize own work priorities frequently based on customer needs. Ability to assess priorities and self direct work flow in an high paced, volume driven work flow environment requiring frequent shifts in (re) prioritizing work assignments to meet customer needs and departmental goals
• Language Ability: High. Ability to read, analyze and interpret general business procedures, governmental regulations. Ability to write business correspondence. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, customers, and colleagues
• Math Ability: Medium: Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
• Reasoning Ability: Very High: Ability to define problems collects data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of verbal and written instructions in text or diagram form and deal with several abstract and concrete variables
• Computer Skills: Medium: Must have demonstrated knowledge of appropriate applications: Excel, MS Office and use of the web applications. Knowledge of Lawson or an ERP application is preferred. Must be meticulous in attention to detail and skillful in data entry, since it has the prime responsibility of identifying the types of inquiries and complaints the corporation receives, and accurately logging the issues for tracking and trending
• Working Environment: Work will generally be accomplished in an office environment and must be able to operate a computer, telephone, and other office equipment. Must be able to file and maintain office records
• Provide frontline customer service to our passengers
• Work directly with passengers in ticket purchases, passenger check-in and flight boarding involving the heavy use of a computer based reservation program (IMAGE)
• Work outdoors in all types of weather conditions - duties include baggage and cargo handling, aircraft marshaling, and aircraft deicing
• Select locations may perform reservations functions
• Valid driver's license with a good driving record required, defined by the following: No DUI, DWI, reckless or negligent driving within the last five years, no suspensions, terminations or revocations in the last five years, and no more than three moving violations in the last two years- Previous customer service experience required
• Bilingual strongly preferred (Spanish/English)
• Friendly, knowledgeable and polite in all situations
• Keyboard proficiency required
• Strong diplomacy and teamwork skills
• Ability to juggle multiple tasks in a fast-paced and at times stressful environment
• Ability to perform basic mathematics required
• Ability to work flexible schedules to include weekends and holidays required
• Strong ability to listen and respond effectively to repetitive questions
• Regular and predictable attendance required
• If selected, ability to attend 7 day training in Seattle, WA and Portland, OR required
• Handle customer contacts that include, but are not limited to, telephone calls, emails, and faxes in a professional manner to provide to meet the requirements of the customer. You will be expected to achieve the individual Key Performance Indicators (KPIs) for any specific Contact Centre account to ensure agreed Service Levels are met. This will consist of meeting or bettering a set number of actions per working hour
• Provide customers with specific and accurate product and service information to maintain quality service provision for all Contact Centre accounts
• Identify and escalate priority issues to a Team Leader when necessary in order to uphold quality of service to all Contact Centre customers
• Have the capability to work on different Contact Centre accounts on a simultaneous basis to enhance overall Contact Centre productivity
• Achieve or surpass a set call Quality score on a weekly and monthly basis which will involve having calls recorded and assessed by a Quality officer / Team Leader, followed coaching and feedback
• Stay fully knowledgeable on all aspects of each Contact Centre account. Subject matters include but are not limited to revised Standard Operating Procedures, new products and promotional campaigns
• Ensure 100% accuracy when completing Contact Centre account related call logs / customer case logs for every call handled
• Obtain customer information and data, input consumer data and file information
• Contacts other departments and perform follow up calls to dealerships
• Review individual customer cases providing mediation on behalf of client
• Previous experience or qualifications in the Beauty industry are essential
• A passion for Beauty and E-commerce
• Professional and friendly telephone manner
• 2+ years of experience in Client Services in the transportation industry
• Ability to prioritize and multitask
• Reliable, positive and professional demeanor
• High School diploma / GED or higher from an accredited institution
• Minimum one (1) year of experience working directly with customers in a customer service role
• Minimum one (1) year of computer experience
• Technical and or previous law enforcement background a plus
• Positive / team oriented attitude; works well with others in a team environment
• Excellent reading comprehension, problem solving skills, and ability to use good judgment to make decisions
• Proficient in verbal and written communication skills, including excellent listening skills

Customer Service Agent Sealand Colombia Resume Examples & Samples

• To deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to end shipment lifecycle by working closely with the customer and internal teams
• Be fully responsible for customer satisfaction and experience on interaction with customers
• Build strong relationships with Sales
• Promoting the SeaLand Brand in daily interactions
• Answer customer questions and provide assistance based on each customer's needs and requests
• Must have a High School Diploma or equivalent
• Must be 18 years or older
• Must have a valid driver's license with a satisfactory driving record (no more than 3 moving violations within the last 3 years and no DWI/DUI's within the last 5 years)
• Aside from religious observance, must be available to work full time 30-39 hours per week; including nights, weekends and holidays

Customer Service Agent Mexico Resume Examples & Samples

• Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and boarding flights in a fast-paced environment
• Sell tickets and ensure cabin accommodations
• Evaluate and prepare flights by arranging seat assignments and load, coordinate special meals, and upgrades
• Processing and securing passenger luggage
• Embody the Alaska Spirit and conducts oneself with Professionalism, Integrity, Resourcefulness, and Caring
• Two years of customer service or community service experience required
• Must be fluent in Spanish and English required
• Possess exceptional interpersonal skills
• Able to participate in paid training in Seattle, WA required
• Able to learn and operate a computerized reservation system
• Able to accept a starting part-time wage of 3960 MXN/month
• High School Diploma / GED or higher from an accredited institution
• Minimum of one (1) year of experience working directly with customers in a customer service role
• Minimum of one (1) year of computer experience
• Organize and maintain cleanliness of rental office/cashier booth area
• Knowledge and skill in the operation of car rental software and hardware
• Knowledge of car rental operations
• Ability to speak and understand English
• Car rental product knowledge and ability to use effective and approved sales techniques, as required
• Prefer 9 to 12 months car rental or sales experience
• Valid driver's license as required by state
• Lead the resolution of priority escalations from Expedia Inc Headquarter Offices addressed to Senior Executives, Board of Directors, Legal Department, and Public Relation & Social Media sources, as well as issues filed with Government Consumer Agencies
• Research, analyse and resolve Customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue
• Manages case intake and resolution volumes for areas of responsibility to ensure response time goals are met
• Effectively resolve all priority Complaint & Transaction escalated issues for respective sub-region
• Research and analyse data from various sources and tools - especially GDS (Airline Computer Reservation Systems) to close Customer and Supplier issues
• Work with Training Department & onsite Service Delivery Managers to assist with training input for new hires and refresher training for tenured Agents
• Establish and maintains positive working relationships with agents, peers, management, corporate, network, co-workers, and partners
• Manage resources to ensure established service levels are achieved at all times
• Must have proficiency of payment processing and reconciliation
• Must maintain confidentiality
• Team player within EMEA Service Delivery, Expedia Inc and external partners
• Occasional on-site attendance as required
• Customer centric attributes and traveller-focused with the ability to work effectively and professionally with both internal and external Customers
• Ability to perform work activities requiring negotiating, instructing, supervision, persuading or speaking with others
• Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrate strong research skills in all lines of business
• Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or Customers
• Strong verbal and written communication skills with fluency in at least one major European language a distinct advantage. Ability to assess Customer needs and adjust communication style accordingly
• Strong technical skills and computer knowledge, including all Microsoft Office programs, with preference for extensive knowledge of Expedia Inc Tools, Amadeus & Worldspan (GDS knowledge Proficiency with Website and Functionality)
• Thorough and complete knowledge of travel industry procedures, policies and applications in UK/EMEA
• Ability to identify business inconsistencies and/or red flags
• Ability to adapt well to change
• Creative problem-solving skills
• Create service tickets for issues
• Customer Service Oriented, Positive Attitude
• Type 30 WPM; Proficient in MS Office applications
• Must Be Able to Work in a Call Center Environment
• Work shifts range from 4am – 10pm PST, Sun - Sat including holidays

Loan Accounting Customer Service Agent Resume Examples & Samples

• Answers incoming calls; communicates directly and builds strong business relationships with customers, as well as internal and external service providers
• Provides timely and accurate customer service support, resolving or escalating complaints, and providing information
• Maintains current working knowledge of the Bank’s policies, procedures, products and services; complies with banking and privacy laws and regulations
• Engages in projects and other activities during low call volume, such as processing or responding to requests submitted by customers online or via mail, or performing data entry
• Performs other job related duties or special projects as assigned
• Excellent organizational and data entry skills, ability to maintain accuracy and met deadlines
• Customer service orientation with effective problem solving abilities
• 1 year of call center experience or 1 year branch banking experience preferred
• Adheres to SYKES policies on ethics and integrity
• Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes’ clients
• Determines appropriate action to be taken on customer’s behalf, which may include problem determination and appropriate next steps. Informs customer of those appropriate next steps and works with customer to achieve issue resolution
• May support employee development through coaching, counseling, and training
• May identifies system and workflow improvements to enhance the Customer Service Agent's efficiency
• High school diploma or equivalent required. Post high school education preferred. Six months’ experience in customer support required. Previous SYKES Customer Service Agent experience required
• Knowledge of client procedures and products
• Knowledge of PC functions in a Windows environment
• Understanding of troubleshooting processes, technology and tools preferred
• Strictly adheres to the company’s policies
• Ability to effectively present information and respond to questions from team managers, team members, clients, and customers
• Ability to effectively document case notes and respond to customers in a written format (e.g. chat, email)
• Ability to act with integrity and trust in all work interactions
• Ability to be trusted with confidential information
• A team player with the ability to build rapport and establishes trust with coworkers and customers
• Must be able to adhere to attendance policies (Training & Work Schedule)
• Must be able to work weekends
• Researches and follows up on questions identified during monthly business review
• Ensures that all customer account information required to support call management
• Periodically performs duties of the Customer Service Agent Assistant as overflow demands
• Single-Point-of-Contact to customer. Ensure your customer’s needs and expectations are met. Follow through with requests to completion
• Ensure orders are entered on-time, entered with 98.5% accuracy and shipped on-time
• Create new customers and maintain existing. Ensure customer’s address information, contacts, terms, shipping requirements, regions, salespeople, etc., are entered and maintained accurately in Prism and Salesforce. Modify as necessary based on information provided by the customer, Sales and/or the Credit department
• Respond to inquiries received by internal and external customers within 4 hours or by end of day, whichever is sooner
• Assist in executing new or changes to existing Sales and Marketing programs through our customers, Sales, and Operations
• Build and maintain (internal/external) close customer relationships
• Execute on-boarding and training programs in an standardized manner
• Perform pro-active routines as per business needs
• Ensure programing of services requests are met as per timeline agreements
• Ownership on customer exception handling
• Met deadlines for requests reporting and cross-functional communication
• Related systems are properly and timely updated
• Customers’ satisfaction
• Process and best practices continuous improvement
• Validation and handling of cargo requests
• Cover agreed commercial customers’ requirements
• Other duties oriented to the function
• Bachelor’s Degree in administrative or foreign trade careers
• 3 years’ experience in the industry and/or customer service area
• Intermediate to advance English knowledge written and spoken
• Service oriented mindset
• Sense of urgency and stress handling
• Intermediate to advance Microsoft Office knowledge
• Day to day deliverables through timelines and quality
• Customer Service processes mapping and standardization regular updates
• Accessibility and efficiency compliance
• Pro-active and communication routines compliance
• Customer Satisfaction survey
• Commercial experience (sales or customer service)
• Industry experience (internal and external)
• Technical experience in the related systems preferably
• Scheduling appointments and consultative sales of additional or bundled products
• Troubleshooting issues with customers’ equipment (e.g. cable box, DVR, remote devices)
• Open to working flexible schedules that may include weekends or late hour
• 6 months minimum customer service experience; 1+ years preferred
• 6 months minimum with multiple software applications; 1+ years preferred
• 6 � 12 months experience in a high volume, customer service/call center position preferred
• Complete the application for Customer Service / Tech Support Representative (Rep 1, Customer Care)including uploading a current resume
• Complete & pass the assessment that will be emailed to you immediately upon completing your application
• Must be a team player 
• Positive attitude in terms of learning and working  Winning mentality
• Passion to build relationship with customers by interaction and communication, ability to develop new customers and business 
• Stakeholder management 
• Fluency in written and spoken French
• Ability to work in line with compliance rules and regulations and display core values and behaviours
• Effective communication skills with customers and colleagues alike
• A keen eye for detail and the ability to retain information
• Strong organisational skills and effective time management
• Efficiently able to navigate a number of computer programmes to multi-task and change direction/focus quickly
• Excellent problem solving skills and able to use initiative
• Energy and drive with a passion for delivering excellent customer service
• Ability to excel independently and/or as a team
• Ability to remain focused and keep up with fast paced environment
• Adaptability and handle changing environments with ease
• Fluent written and spoken English essential. Additional languages not essential but would be an advantage
• 2+ yrs of customer facing service experience
• Previous shipping or logistics industry experience
• Salesforce.com experience
• To constantly strive for Client satisfaction, quality and service levels targets
• Working with our Corporate and Public Service Client base to resolve all post sales queries
• Liaising with other business partners to resolve queries and improve the service to our Clients
• Partnering with the internal Client Operation team to identify opportunities and improvement plans to drive Client experience
• Manage the resolution / negotiation of Client issues to minimise cancellations, maximise Client retention and increase PB revenue
• Experience working in a Customer Service or Contact Centre environment
• Financial or banking environment experience preferred (not essential)
• Experience working on multiple issues across a number of systems
• Act as a primary point of contact for customers, be the Customer advocate internally in Maersk Line
• Be fully responsible for customer satisfaction, own, manage all customer facing activities like telephone calls, mail correspondence and client meetings
• Commercially mindful – build and keep strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and issue resolution ownership

Customer Service Agent French Speaking Resume Examples & Samples

• Delivering excellent customer service in line with Computershare’s values
• Resolving customer enquiries completely, first time
• Being supportive of developments within the business
• Fluent in English language and French Language
• A desire to provide a top notch customer experience
• Competent keyboard skills and familiarity with modern office software
• Good time-keeping
• Flexibility to work a reasonable number of extra hours during peak demand
• Providing a high-quality, accurate service every time
• Being flexible to respond to the needs of our customers
• Be open to learning new skills as your competency grows
• Fluent in Dutch and/or Flemish language
• Strong communication and grammatical skills, both verbal and written
• Attention to detail to ensure accuracy
• Ability to listen/read with care, identifying complete customer requirement

Parking Customer Service Agent Resume Examples & Samples

• Strong customer service and cashiering experience in a high demand environment
• Experience reconciling accounts and/or reports
• Demonstrated proficiency with Microsoft Office programs such as Excel and Word
• Excellent interpersonal and communication skills with the ability to work with diverse and irate customers in a team-based environment; and provide accurate, detail oriented results
• Must be able to safely and frequently move and handle up to 30 lbs
• Work is primarily performed in an office environment and involves considerable sitting and standing for long periods of time and repetitive motion through the use of a computer
• May need to work additional hours outside of normal schedule to meet the needs of the department and division
• Must be able to work in a variety of weather conditions
• Experience working with database applications
• Knowledge of Virginia Tech Campus
• Knowledge of parking rules and regulations
• *We are hiring for Part Time only****
• *Southwest Airlines will consider your interest for the El Paso Customer Service Agent position if you are currently a resident of Texas or can provide established residency in the state of Texas***
• *If you are not selected for this job posting, you will not be eligible to reapply for this position in El Paso for 12 months from the day of interview***

Qr-customer Service Agent Resume Examples & Samples

• Provide high quality customer service to airport users at all times continuously looking to improve customer satisfaction
• Handling of multi products/services as required by the organization
• Maintain liaison with all operational areas and keep abreast of policy and procedural changes
• Ability to work as a member of a team
• The initiative to work independently
• Provide phone (inbound and outbound), email and chat support to CustomFun365 customers
• Act as a champion of the CustomFun365 brand
• Drive sales, interest and excitement around CustomFun365
• Demonstrate knowledge about CustomFun365’s merchandise, printing process, and delivery options
• Investigate customer inquiries about CustomFun365 products and orders
• Review and release CustomFun365 orders for processing
• May be required to perform any of the above functions at any of the company locations
• Work in the Call Center Department office environment requires in-person collaboration among colleagues and contractors
• Build and manage (internal/external) close and deep customer relationships
• On boarding of new customers
• Analyze business scenarios and offer options to customer instead of saying “No”
• Reduce customer stress from dealing with a large company
• Ask for more, always aim for opportunities
• Provide phone, e-mail & e-commerce support
• Focus on tracking cargo to the vessel, on problem resolution and on setting expectations
• Maintain open communication channels with GSC, monitor execution of processes and transactional tasks remaining accountable for end results
• Create a sense of urgency, when it is impacting a

Distribution Clerk / Customer Service Agent Resume Examples & Samples

• Understand and adhere to company and site health and safety rules
• Update driver’s hours, holiday, and sickness onto the appropriate records
• Ensure all accident forms are completed actioned and filed correctly
• Carry out any other clerical duties such as photocopying, writing letters, filing and yard checks as and when required
• Correct planning of routes using a computer based planning system
• Work according to the Safe Systems of Work (SSOW) at all times
• Adherence to Company health & safety / security policy and procedures
• To open up & lock up the depot as and when required
• Respond to Customer Service queries on a daily basis
• Cover for the transport team in their absence i.e. during breaks/ holidays/ sickness
• GCSEs or equivalent in Mathematics and English
• Rail programs within operative times, documentation handling and import and export cargo readiness
• High school degree certificate - Bachelor’s Degree is desirable
• Knowledge of intermodal terminal operations
• Intermediate Microsoft Office knowledge
• Proactively retain policies via inbound and outbound cancellation calls where appropriate, in line with the company retention strategy
• Consistently offer an opportunity for customers to provide feedback via service tick to ensure the business continually improves the service we provide
• Deliver excellent customer service for our clients and customers by responding to all written correspondence and take the appropriate measures to resolve any enquiries
• Responsible for essential maintenance of customer’s policies by ensuring all data is captured and processed accurately in accordance with agreed service and quality standards
• Ensure TCF standards are maintained and data protection is delivered consistently
• Answering phone inquiries – Helping physicians and nurses know what products to purchase and how to maintain their own credentialing
• Email Support – Answering customer requests in a timely and informative manner
• Sales Support – Helping onboard new institutional clients (Universities, Medical Schools, Nursing Programs). Assisting customers with their purchases
• Coordination with outside teams: Working with marketing teams on executing customer service objectives for campaigns, reporting issues with our product to the technology team, and others will be essential to this role
• At least one year in a fast-paced customer service environment preferred
• A high level of proficiency in the following areas is required
• Attention to detail is the most important element of this position. BoardVitals competes in a highly regulated industry, and the ability to check and double check paperwork is extremely important
• Ability to work up to 20-25 hours per week. Flexibility to work weekend, evening, and holiday hours required
• Work remotely with the ability to come into the New York office for training and meetings
• Check-in Specialty Marketing packages
• Assign units
• Issue room keys
• Collect deposit and taxes
• Issue parking permit
• Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages
• Qualify guests for presentation
• Courtesy call guests after check-in
• Provide customer service to all Specialty Marketing packages
• Work with confidential information
• Order supplies for the department as needed
• Mail out paperwork as needed
• Maintain various departmental reports
• A minimum of 2 years of customer service or community service experience
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
• Typing speed of at least 25 WPM
• Flexibility to work varied shifts (e.g., weekends, holidays)
• Ability to participate in paid training
• Ability to lift up to 50 pounds on a consistent basis
• Ability and willingness to accept a starting pay of $12.47 per hour
• Ability to learn and operate a computerized reservation system
• Ability to adapt to performing work according to set procedures
• Ability to anticipate needs of others in a fast paced environment
• Must have a valid Driver's license and Current Passport or Enhanced Driver's license at time of hire
• Must be knowledgeable about the VRS application, FCC regulations, policies and procedures of Sorenson Communications, and all updates to the VRS software and equipment
• Must be able to follow department policies and procedures and easily adjust to new and changing policies
• Promote Sorenson products and services -- help customers bring a TDN (ten-digit number) to Sorenson from another provider, set-up and explain features and install new accounts
• Must be able to work fast efficiently and accurately
• Show an ongoing willingness to accept additional duties as assigned by manager
• Multi-tasking skills required
• Possess excellent cognitive skills
• There are two groups within Customer Service for two languages. Depending on the job opening, the following language requirements are
• A minimum of two years experience working in customer service
• A minimum of two years experience working with Excel & Word Documents
• Must possess, at a minimum, a High School Diploma with proven employment capabilities
• Must be able to work fast, efficiently and accurately
• Must be fluent in ASL
• A minimum of two years experience working with Excel & Word documents
• This position is located at the Orlando Airport
• This position is an overnight shift
• This position pays $10/hour
• This position is Full-Time (40 hours/week)
• Apart from religious observation, must be able to work the following overnight shift, including weekends and holidays
• Apart from religious observation, must be able to work the following overnight shift, including weekends and holidays: Thu - Sun: 6pm-4am, Mon/Tue/Wed: OFF
• Address on average 30 - 50 inbound inquiries each day from internal & external customers within a structured environment
• Process customer confirmations and investigate shipment status
• Accept and process transactions in SAP/CRM
• Effectively set priorities to meet service levels while following department guidelines
• Achieve target goals for monthly call quality, daily attendance and punctuality as well as daily and monthly statistical objectives
• 1+ years of customer service experience
• Following successful completion of training, must be able to work flexible hours Monday through Friday between 7 AM and 8 PM (average 30 hours/week)
• Ability to accurately type a minimum of 25 words per minimum
• Bachelor’s Degree completed or in process
• Ability to interact professionally with others, work independently and display excellent verbal and written skills in a fast-paced environment
• Excellent problem solving, investigation and troubleshooting skills
• Ability to prioritize work flow while utilizing strong time management skills
• Ability to exercise good judgment in decision making
• Provide timely and accurate information to incoming customer order status and product knowledge requests over the phone, via chat and over email, or through Marketplace messages
• Processes customer exchanges, returns according to established company policies and procedures
• Provides timely feedback to the supervisor regarding service failures or customer concerns
• File damage claims and traces for lost packages
• Create courier shipping and return labels
• Input tracking
• Work closely with the warehouse and vendors to solve customer requests, issues
• Minimum: 1 year Customer Service Experience
• Computer Experience
• Quick and accurate typing skills
• Proficiency in Excel (preferred, but not required)
• Must be able to write and type quickly and grammatically correct
• Must be able to talk, listen and speak clearly on telephone
• Owns and manages the customer experience of Essential customers
• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations
• Build strong relationship with the customers
• Understands the customers’ business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers
• Owns all customer issues and facilitates their timely and effective resolution by engaging relevant internal stakeholders
• Accountable to welcome customers and users, according to KONE processes and standard instruction, identify and classify their requests and provide adequate answer. Also incoming requests comes from telephone, fax, and e-mail
• Call dispatching either by phone, SMS, KFM or paging. This includes specific tasks like management of callouts on hold, unreachable
• You will also support the Supervisors in maintaining the Fitter scheduling
• Supporting the supervisors in following up open callouts, back reporting open jobs or specific reports on open jobs that are available on Supervisor reports
• Accountable to make the contact as easy as possible for the customer and provide adequate information
• Accountable to identify safety situations, and manage these by giving the adequate safety instructions as described in our global safety procedures. You will shows empathy, be aware about customer feeling in such situation and provides adequate safety advice to calm the passenger
• You will need to follow the KONE processes by showing responsiveness, responsibility, and quick spirit
• Gather sales lead notification and forward to relevant departments
• Associate’s degree preferred, high school diploma or equivalent required, plus a
• Minimum of five years of service industry experience managing service operations and /or service scheduling
• Must have the ability to simultaneously handle a large and diverse number of projects,tasks and issues with tact, cooperation, and persistence
• Maintain a positive, professional manner
• Close sales and exceed monthly sales targets
• Utilize reports for analysis to prioritize and plan individual work load
• Fact finding through Composer based on customer’s current purchasing trends and answers
• Maintain extensive product knowledge, supporting sales promotions
• Generate new sales through pre-call planning, prospecting, and cold calling potential customers via the phone to meet and exceed set goals. (average 45-65 outbound calls a day)
• Minimum of 6 months in North America Customer Service Food Safety Specialties successfully completing Sr. Customer Service Agent II functions or equivalent CCS, and SAP experience
• Higher education degree completed or in process
• Experience with Microsoft Office Suite software (Excel, Work, Access, and Outlook)
• Review RET 12 and 13 daily to authorize and release or refuse returns held in those screens
• Credit & rebill in ORD45
• Credit and Rebills in ORD 25/30
• Claims against delivery companies also advise the courier of large or heavy orders
• Clear TEL 10 report (order stuck in the system), deleting back orders when product is discontinued
• Review ORD 61 (Quantity errors) and clear ORD 15 daily (fix order)
• All narcotic signature reporting and follow up
• Narcotic and precursor suspicious transaction investigation, checked for abnormal purchases
• Matching narcotic returns with the authorization to return
• Prepare the narc and cyto package for return
• Promotion ship dates, Uploads, Cancel promo orders, add to promo orders, pop kits (follow up), RPT 54 for promo sync
• Protus for delivery issues and recalls
• Send telxons for repair if we can't fix them, provide telxon training
• Review AA pack-out report and contact customers accordingly
• Post-Secondary education completion of a related college certification program preferred
• 2 to 5 years of customer service experience - call centre experience is a definite asset
• Exceptional telephone etiquette coupled with active listening skills
• Proficient computer navigation and keyboarding skills
• Fluent English and French required, ability to speak and write
• Ability to solve problems and resolve customer concerns in a timely manner
• Excellent interpersonal and communication skills with clients and colleagues
• Demonstrated ability to represent the company in a professional manner
• Demonstrated reliability in punctuality and attendance
• Demonstrates flexibility and adaptability to changing business conditions
• Ability to multi-task in a demanding environment
• Ability to follow the McKesson ICARE and ILEAD shared principals at all times
• Must be willing to accept a pay of $10/hour
• Must be willing to work at the Sanford Airport
• Apart from religious observation, must be able to work a full-time 40 hour/week EVENINGshiftschedule, including weekends and holidays
• To handle inbound and outbound telephone calls and other communication channels, accurately capture/document all queries according to internal policies and procedures
• Fully investigate and analyse all queries or direct to the appropriate resolver group with a concise but comprehensive description of the important information
• Communicating clear, concise and informative responses to customers, both verbally and in writing, ensuring the customer has been treated fairly during each interaction
• Demonstrate an awareness and understanding seven stages of complaints handling: acknowledgment, assessment, planning, investigation, response, review, consideration of systemic issues
• Demonstrate adherence to the 6 Treating Customers Fairly Outcomes at all times
• Works effectively as part of a team and also to a high standard of performance (Customer Service Quality, Punctuality, attendance and flexibility etc.)
• Ability to reassure customers that the company is committed to resolving problems and improving relationships
• Shows a keen interest in continuous improvement initiatives & constantly seeks to achieve better standards of customer interaction and care
• Follows company and departmental procedures at all times
• Experience of a busy call centre and customer service environment with a full focus on the customer
• Excellent awareness of internal policies: Security, Health & Safety
• Education Required: Leaving Certificate
• Knowledge of Equifax Consumer Data desirable
• Manage boot stock management orders processing in SAP for all Field Force, i.e. Retail and Horeca (Stock replenishment, cash sales, etc.) Follow-up on order schedules and contacts with V3 CRM administrator to investigate delays or no-shows
• Provide information to Field Force employees on product changes, new prices and promotions
• Run product availability checks and maintain up to date the portfolio file for Field Force orders
• Assist Customer Service Manager or any stakeholders (e.g. Marketing finance) by solving Boot stock SAP issues
• Ensure and maintain effective information flow with key stakeholder (e.g. Factory, Supply Chain, Field force incl. Managers)
• Follow up on returns from direct customers and the Field Force, in collaboration with the production site
• Swiss CFC certification or equivalent
• Fluent in (Swiss-) German and French
• Good level of English, knowledge of Italian is a plus
• IT literacy: MS office and specifically SAP and Excel
• Excellence in execution and high service orientation
• Excellent communicator with all stakeholders and team player
• 2 years’ experience in Trade marketing customer service is an asset
• Serves as a critical communication link between customer, other external parties, and the various functional and geographic areas within our company including operations, technical operations, accounting, credit, collection, information systems, and sales. This includes gathering and preparing data for other departments
• Special projects assigned as needed
• Determines appropriate hazard restrictions for items supplied by merchant partners or purchased by consumers
• High School diploma or GED required. Associate's or higher preferred
• Strong computer (windows/pc, excel, word, etc.) and keyboarding skills
• Ability to maintain productivity and quality goals and keep up in a fast-paced environment
• Days worked may vary, but shift will start at 11:00PM and end at 7:00AM
• Minimum of 1 year of commission or incentive based sales experience
• Must have reliable transportation to and from work
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Must not now or in the future require work authorization sponsorship from our company for an employment-based work permit or other work authorization document
• Must be willing to accept a pay range of $10.00-$12.00/hour, based on shift differential and monthly incentives
• Apart from religious observation, must have availability for shifts starting at 11:00PM - 7:00AM

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