• • Spearheaded the development of a new customer segmentation strategy that enhanced targeted marketing campaigns, increasing customer retention by 20%.
  • • Managed CRM data analysis projects, uncovering key customer behavior trends and translating these into actionable strategies, boosting annual revenues by 15%.
  • • Implemented a personalized email marketing initiative, leading to a 25% uplift in campaign engagement rates over six months.
  • • Conducted A/B testing across multiple digital platforms, refining CRM tactics, and increasing conversion rates by 18%.
  • • Optimized CRM data processes, reducing data management overhead by 30% and improving data quality.
  • • Developed a client reporting dashboard that presented complex data in an accessible manner, enhancing client understanding of CRM strategies.
  • • Led a cross-functional team of 5 to integrate new marketing technologies into the CRM system, resulting in a 10% increase in marketing efficiency.
  • • Analyzed over 1 million customer data points to inform the sales team's lead prioritization strategy, leading to a 12% increase in sales conversions.
  • • Delivered insightful customer journey analysis that informed new product development, supporting entry into a new market segment.
  • • Collaborated with technology teams to enhance CRM system functionality, which boosted user adoption rates by 40%.
  • • Managed a portfolio of CRM campaigns for key clients, contributing to an annual growth rate of 12% in client loyalty metrics.
  • • Crafted and executed a multi-channel CRM program that increased customer lifecycle value by an average of $250 per client.
  • • Pioneered a new segmentation approach that improved target marketing effectiveness and increased customer satisfaction by 22%.

5 CRM Manager Resume Examples & Guide for 2024

As a CRM (Customer Relationship Management) manager, your resume needs to display technical prowess. Be sure that your proficiency in CRM software is front and center. Ensure your resume also highlights exceptional interpersonal skills. A successful CRM manager must show they can manage both data and relationships effectively.

All resume examples in this guide

resume objective examples for crm manager

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resume objective examples for crm manager

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

CRM Manager resume example

One resume challenge you may face as a CRM Manager is effectively showcasing your diverse skill set in customer relationship management across various platforms and technologies. Our guide provides tailored tips and examples to help you highlight your CRM proficiencies and achievements, ensuring your resume stands out to potential employers.

  • Apply best practices from professional resumes to spotlight your application;
  • Quantify your professional experience with achievements, career highlights, projects, and more;
  • Write an eye-catching crm manager resume top one-third with your header, summary/objective, and skills section;
  • Fill in the gaps of your experience with extracurricular, education, and more vital resume sections.

We've selected, especially for you, some of our most relevant crm manager resume guides. Getting you from thinking about your next career move to landing your dream job.

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Best practices for the look and feel of your crm manager resume

Before you even start writing your crm manager resume, first you need to consider its layout and format .

What's important to keep in mind is:

  • The reverse-chronological resume is the most widely used format to present your experience, starting with your latest job.
  • Your crm manager resume header needs to include your correct, professional contact details. If you happen to have a professional portfolio or an updated LinkedIn profile, include a link to it.
  • Ensure your resume is no longer than two pages - you don't have to include irelevant experience on your resume just to make it look longer.
  • Unless specified otherwise, submit your resume in the most popular format, the PDF one, as this will ensure your crm manager resume isn't altered.

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If you happen to have some basic certificates, don't invest too much of your crm manager resume real estate in them. Instead, list them within the skills section or as part of your relevant experience. This way you'd ensure you meet all job requirements while dedicating your certificates to only the most in-demand certification across the industry.

The five (plus) definite sections your resume for a crm manager job should include are:

  • Header with your headline, contact details, and/or a preview of your work
  • Summary (or objective) to pinpoint how your success aligns with the role
  • Experience with bullets of your most relevant achievements in the field
  • Skills to integrate vital job requirements (both technical and personal)
  • Your further dedication to the field, showcased via relevant higher education and/or certifications

What recruiters want to see on your resume:

  • Experience with CRM software (e.g. Salesforce, HubSpot, Microsoft Dynamics) and database management
  • Strong analytical skills and experience with reporting and data analysis
  • Proven track record in managing customer relationships and improving customer satisfaction
  • Understanding of sales and marketing processes and how they relate to CRM strategies
  • Leadership experience and the ability to manage cross-functional teams

Quick guide to your crm manager resume experience section

After deciding on the format of your resume, it's time to organize your experience within the dedicated section.

It's common for crm manager professionals to be confused in this part of the process, as they may have too much or little expertise.

Follow the general rules of thumb to be successful when writing this part of your resume:

  • The perfect number of bullets you should have under each experience item is no more than six;
  • Select not merely your responsibilities, but the most noteworthy achievements for each role that match the job requirements;
  • List any certificates or technical expertise you've gained on the job and how they've helped you progress as a professional;
  • Carefully select the power verbs to go along with each bullet to avoid generic ones like "managed" and instead substitute those with the actuality of your particular responsibility;
  • Integrate valuable keywords from the job advert in the form of achievements under each role you list.

If you're on the search for further advice on how to write your crm manager experience section, get some ideas from real-world professional resumes:

  • Directed the integration of a new CRM software across 5 departments, increasing the efficiency of customer communications by 35%.
  • Managed a team of 15 CRM specialists to tailor customer engagement strategies that boosted customer retention rates by 25% within a year.
  • Launched a targeted marketing campaign using CRM analytics that achieved a 45% conversion rate, significantly outperforming the previous quarter.
  • Collaborated with the IT department to implement an advanced CRM system to streamline customer data, reducing data redundancy by 40%.
  • Championed a complete overhaul of the customer service process, reducing average response times from 24 hours to 4 hours.
  • Designed and executed CRM training programs for new hires, improving the department's productivity by 30% within 6 months.
  • Initiated a customer segmentation strategy that led to a more personalized marketing approach, hiking sales by 20%.
  • Oversaw the CRM database maintenance initiatives, ensuring data accuracy and a reduction in data-related customer issues by 50%.
  • Utilized CRM insights to advise senior management on customer trends, which played a crucial role in strategic decision-making.
  • Established successful cross-selling tactics through CRM analysis, contributing to an annual revenue increase of $1M.
  • Liaised between marketing and sales teams to ensure cohesive use of the CRM platform, resulting in a unified approach to market.
  • Conducted quarterly CRM performance reviews to identify areas for process enhancement, leading to a 15% increase in team efficiency.
  • Led the migration of the customer database to a new CRM system with minimal downtime and no data loss.
  • Developed and tracked key performance indicators for CRM usage, enabling the identification of performance gaps and solutions to address them.
  • Forged and nurtured strategic partnerships with software providers to enhance CRM capabilities, introducing advanced analytic features.
  • Streamlined communication channels within the CRM, reducing customer complaint resolution time by an average of 30%.
  • Enhanced team performance through monthly training on CRM best practices, increasing user adoption rates by 40%.
  • Created comprehensive customer profiles within the CRM which enabled more effective cross-departmental collaboration and up-selling strategies.
  • Developed a CRM-driven loyalty program which contributed to a customer lifetime value increase of 25% across key market segments.
  • Led the adoption of a mobile CRM interface which improved sales team productivity by enabling real-time data access in the field.
  • Pioneered the use of predictive analytics within the CRM to forecast sales trends, driving a 10% year-over-year sales growth.
  • Managed a cross-functional team to implement CRM enhancements that improved customer service response times by 20%.
  • Executed a data-driven CRM campaign that generated a 30% increase in repeat business within the existing customer base.
  • Coordinated with product development teams, utilizing CRM data to inform features that improved user satisfaction scores by 15%.
  • Designed a CRM integration with social media platforms leading to a 50% surge in customer engagement metrics.
  • Identified through CRM reporting a 20% opportunity for customer up-sell which was successfully captured through targeted marketing.
  • Optimized the CRM system for mobile use, resulting in a 60% increase in CRM engagement from the sales team.
  • Instituted a data cleanup initiative within the CRM which improved the accuracy of customer data by 45%.
  • Formulated a series of automated CRM workflows that reduced manual data entry by 70%, saving 15 hours a week for the sales team.
  • Implemented CRM training workshops that enhanced the sales team's ability to identify upselling opportunities, resulting in a 20% increase in sales.

Quantifying impact on your resume

  • Quantify the growth in customer retention rate due to CRM strategies you implemented to demonstrate your ability to foster long-term customer relations.
  • Highlight the percentage increase in sales revenue that resulted from improved lead management and nurturing within the CRM system to show direct impact on profitability.
  • Detail the reduction in customer acquisition costs achieved through targeted marketing campaigns within the CRM, indicating cost efficiency.
  • Specify the number of new customer accounts added to the CRM database to reflect your role in business expansion and outreach success.
  • Present the decrease in response times to customer service inquiries as a result of CRM process optimization, showcasing improved customer experience.
  • Show the conversion rate improvement for campaigns managed using CRM analytics to demonstrate your data-driven approach and decision-making skills.
  • Mention the scale of CRM training programs you've led and the number of staff trained to highlight leadership and influence on company-wide practices.
  • Include the percentage of customer satisfaction or Net Promoter Score increase linked to CRM enhancements you oversaw, reflecting customer approval.

Action verbs for your crm manager resume

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No experience, no problem: writing your crm manager resume

You're quite set on the crm manager role of your dreams and think your application may add further value to your potential employers. Yet, you have no work experience . Here's how you can curate your resume to substitute your lack of experience:

  • Don't list every single role you've had so far, but focus on ones that would align with the job you're applying for
  • Include any valid experience in the field - whether it's at research or intern level
  • Highlight the soft skills you'd bring about - those personality traits that have an added value to your application
  • Focus on your education and certifications, if they make sense for the role.

Recommended reads:

  • When Should You Include Your High School on Your Resume?
  • Should I Put In An Incomplete Degree On A Resume?

Mention specific courses or projects that are pertinent to the job you're applying for.

Defining your unique crm manager skill set with hard skills and soft skills

In any job advertisement, a blend of specific technologies and interpersonal communication skills is typically sought after. Hard skills represent your technical expertise and indicate your job performance capacity. Soft skills, on the other hand, demonstrate how well you would integrate within the company culture.

Incorporating a balanced mix of both skill types in your crm manager resume is crucial. Here's how you can do it:

  • In your resume summary or objective, incorporate up to three hard and/or soft skills. Make sure to quantify these skills with relevant or impressive achievements;
  • The skills section should list your technical know-how.
  • The strengths section is an ideal place to quantify your competencies by focusing on the achievements facilitated by these skills.

Top skills for your crm manager resume:

CRM software proficiency

Database management

Sales funnel management

Customer segmentation

Data analysis and reporting

Marketing automation tools

Project management

Email marketing

Customer service

Campaign management

Communication

Problem-solving

Attention to detail

Time management

Organizational skills

Adaptability

Critical thinking

If you happen to have plenty of certificates, select the ones that are most applicable and sought-after across the industry. Organize them by relevance to the role you're applying for.

How to include your education and certifications on your resume

We're taking you back to your college days with this part of our guide, but including your relevant higher education is quite important for your resume.

Your degree shows recruiters your dedication to the industry, your recent and relevant know-how, and some form of experience in the field.

Your crm manager resume education should:

  • Include your applicable degrees, college (-s) you've graduated from, as well as start and end dates of your higher education;
  • Skip your high school diploma. If you still haven't graduated with your degree, list that your higher education is ongoing ;
  • Feature any postgraduate diplomas in your resume header or summary - this is the perfect space to spotlight your relevant MBA degree ;
  • Showcase any relevant coursework , if you happen to have less professional experience and think this would support your case in being the best candidate for the role.

As far as your job-specific certificates are concerned - choose up to several of the most recent ones that match the job profile, and include them in a dedicated section.

We've saved you some time by selecting the most prominent industry certificates below.

The top 5 certifications for your crm manager resume:

  • Certified Customer Experience Professional (CCXP) - Customer Experience Professionals Association (CXPA)
  • Professional Certified Marketer (PCM) - American Marketing Association (AMA)
  • Customer Relationship Management Certificate - eCornell
  • CRM Professional Certificate - The Direct Marketing Association (DMA)
  • Salesforce Certified Administrator (SFCA) - Salesforce

Showcase any ongoing or recent educational efforts to stay updated in your field.

  • How to Put Cum Laude on Your Resume
  • How to List Continuing Education on Your Resume

The ideal crm manager candidate resume summary or objective

You may have heard that your resume top one-third plays an important part in your application.

It basically needs to show strong alignment with the job advert, your unique skill set, and your expertise.

Both the resume summary and resume objective could be used to ensure you've shown why you're the best candidate for the role.

  • Resume objective to pinpoint your current successes, that are applicable to the field, and your vision for your career. Remember to state how you see yourself growing within this new career opportunity.
  • Resume summary as an instrument to pinpoint what is most applicable and noteworthy form your professional profile. Keep your summary to be no more than five sentences long.

At the end of the day, the resume summary or objective is your golden opportunity to shine a light on your personality as a professional and the unique value of what it's like to work with you.

Get inspired with these crm manager resume examples:

Resume summaries for a crm manager job

  • Dynamic CRM Manager with 8 years of experience in leveraging consumer insights to drive sales and customer loyalty. Proficient in Salesforce and Microsoft Dynamics, with a track record of orchestrating successful CRM campaigns that increased customer retention by 30%. Spearheaded integration of AI chatbots, boosting customer engagement and service efficiency.
  • Versatile marketing specialist pivoting to CRM management, bringing over a decade of experience in strategic branding and data analytics from top-tier advertising agencies. Keen understanding of consumer behavior, adept in utilizing CRM tools to personalize customer interactions. Instrumental in a campaign that resulted in a 40% increase in brand loyalty for a major retail client.
  • Experienced software developer transitioning to CRM field, equipped with 7 years of technical expertise in system architecture and database management. Eager to leverage programming skills to enhance CRM systems' functionality. Contributed to the development of an award-winning mobile app, demonstrating strong problem-solving skills and user-centric focus.
  • Senior CRM Manager with 12 years at the forefront of customer relationship strategies in the fast-paced telecom industry. Expert in crafting data-driven loyalty programs and adept in predictive analytics tools like Tableau. Pioneered a real-time customer feedback system, leading to a 25% improvement in customer satisfaction scores.
  • Passionate about starting a career in CRM management, with a fresh perspective and eagerness to apply my internship experience in database management and customer service. Aim to leverage my B.S. in Marketing and the latest CRM software skills to contribute to customer engagement strategies and drive measurable growth.
  • Enthusiastic recent graduate with a Master's in Business Administration, concentrated in Digital Marketing, ready to dive into the CRM industry. Aspirations include utilizing my academic research on consumer behavior and internship experience in social media management to develop innovative customer lifecycle campaigns and enhance client communication processes.

Showcasing your personality with these four crm manager resume sections

Enhance your crm manager expertise with additional resume sections that spotlight both your professional skills and personal traits. Choose options that not only present you in a professional light but also reveal why colleagues enjoy working with you:

  • My time - a pie chart infographic detailing your daily personal and professional priorities, showcasing a blend of hard and soft skills;
  • Hobbies and interests - share your engagement in sports, fandoms, or other interests, whether in your local community or during personal time;
  • Quotes - what motivates and inspires you as a professional;
  • Books - indicating your reading and comprehension skills, a definite plus for employers, particularly when your reading interests align with your professional field.

Key takeaways

Securing your ideal job starts with crafting a compelling crm manager resume. It should not only highlight your professional strengths but also reflect your personality. Key aspects to remember include:

  • Choose a clear, easily editable format, allowing more time to focus on the content of your resume;
  • Emphasize experience relevant to the job, focusing on your impact on the team;
  • Opt for a resume summary if you have extensive professional experience, and a resume objective if you're just starting out;
  • Include technical skills in the skills section and interpersonal skills in the achievements section;
  • Recognize the importance of various resume sections (e.g., My Time, Projects) in showcasing both your professional abilities and personal traits.

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CRM Manager Resume Examples

Your resume is the first point of contact with a potential employer – it needs to make a lasting impression and demonstrate your fit for the role. As a CRM Manager, you need to show that you have the ability to develop and implement effective CRM strategies. This guide will provide you with tips and examples on how to write a strong, successful CRM Manager resume that will get you noticed and stand out from the competition.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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CRM Manager

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

A highly experienced and motivated CRM Manager with a demonstrated track record of success in leading teams to develop customer relationships and deliver customer- centric strategies. Possessing excellent knowledge of customer segmentation and customer data analysis, and proficient in developing customer loyalty programs, customer segmentation strategies and creating efficient customer databases. Experienced in leading and managing customer relationship campaigns and developing customer feedback systems.

Core Skills :

  • Customer Relationship Management
  • Segmentation and Data Analysis
  • Customer Loyalty Programs
  • Database Design
  • Campaign Management
  • Customer Feedback Systems
  • Data- driven Decision Making
  • People Management
  • Communication and Presentation

Professional Experience :

CRM Manager, ABC Corporation – June 2015 – Present

  • Developed customer segmentation strategies and implemented customer loyalty programs.
  • Led, trained and managed a customer relationship team of 8.
  • Developed and managed customer relationship campaigns, customer feedback systems and customer databases.
  • Analyzed customer data to identify trends and draw insights.
  • Provided regular reports and presentations to senior management.

Education :

Bachelor of Business Administration, ABC University – 2012 – 2015

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CRM Manager Resume with No Experience

Hardworking and driven individual looking to become a successful CRM Manager. Possess excellent communication and management skills and willing to use them to achieve company goals.

  • CRM systems experience
  • Strong customer service and interpersonal skills
  • Ability to think critically and solve problems
  • Excellent written and verbal communication
  • Proficient in MS Office programs
  • Project management
  • Data analysis and reporting

Responsibilities

  • Develop strategies to optimize customer experience
  • Monitor customer usage of CRM systems
  • Analyze customer data to identify trends and opportunities
  • Manage customer service personnel
  • Create and maintain customer contact databases
  • Train and mentor customer service staff
  • Develop customer feedback surveys
  • Implement customer loyalty programs
  • Respond to customer inquiries and complaints

Experience 0 Years

Level Junior

Education Bachelor’s

CRM Manager Resume with 2 Years of Experience

A motivated and experienced CRM Manager with 2 years of professional experience in managing customer relationships and developing strategies to increase customer loyalty and satisfaction. Possess strong interpersonal and communication skills, and ability to successfully collaborate with stakeholders across all levels of an organization. Skilled in data analysis, problem- solving, and setting key performance metrics.

  • CRM Management
  • Data Analysis
  • Problem Solving
  • Interpersonal Communication
  • Customer Loyalty
  • Key Performance Metrics

Responsibilities :

  • Managed customer databases, identified customer trends and created strategies to increase customer satisfaction and loyalty.
  • Analyzed customer data, identified areas for improvement and developed strategies for enhancing customer experience.
  • Developed and implemented key performance metrics for measuring customer service success.
  • Monitored customer feedback and identified areas for improvement in customer service processes.
  • Collaborated with cross- functional teams to improve customer service and operational efficiencies.
  • Ensured customer satisfaction and provided timely resolution of customer inquiries.
  • Created reports on customer service performance and identified areas of improvement.

Experience 2+ Years

CRM Manager Resume with 5 Years of Experience

Highly motivated and experienced CRM Manager with 5 years of experience in customer relationship management and customer service. Comprehensive knowledge of developing, optimizing, and launching customer relationship management software, as well as analyzing customer data and marketing campaigns. Possess excellent problem- solving, interpersonal, and communication skills. Committed to delivering the highest degree of customer satisfaction and driving customer loyalty.

  • CRM Software Development and Optimization
  • Customer Service and Communications
  • Analyzing Customer Data and Marketing Campaigns
  • Customer Satisfaction and Loyalty
  • Problem- solving and Interpersonal Skills
  • Developing, optimizing and launching customer relationship management software.
  • Analyzing customer data and improving the customer experience by generating and executing new marketing campaigns.
  • Establishing customer service protocols and standards.
  • Resolving customer complaints and inquiries in a timely and effective manner.
  • Developing customer loyalty programs and providing incentives to encourage customer retention.
  • Training and managing a team of customer service representatives.
  • Monitoring customer satisfaction levels and continually identifying ways to improve services and increase customer loyalty.

Experience 5+ Years

Level Senior

CRM Manager Resume with 7 Years of Experience

A highly experienced and motivated CRM Manager with 7 years of experience in successfully managing, maintaining and implementing CRM systems and software. Expert in identifying customer needs and providing innovative solutions, resulting in increased customer satisfaction and higher customer retention rates. Proven ability to develop and implement strategies to increase customer loyalty and improve customer interactions. Possesses excellent communication and analytical skills with a strong desire to exceed customer expectations.

  • CRM Software and Systems Management
  • Business Analysis and Troubleshooting
  • Customer Interaction Strategies
  • Data Analysis and Reporting
  • Marketing Automation
  • Project Management
  • Developing and managing CRM systems and software, ensuring accuracy and efficiency of customer data.
  • Analyzing customer needs and providing innovative solutions to improve customer satisfaction.
  • Creating customer loyalty programs to increase customer retention rates.
  • Analyzing customer data and providing comprehensive reporting on customer interactions and satisfaction.
  • Developing and implementing strategies to increase customer loyalty and enhance customer interactions.
  • Collaborating with other departments to ensure customer requirements are met.
  • Maintaining up- to- date knowledge of CRM systems and software to ensure effectiveness.

Experience 7+ Years

CRM Manager Resume with 10 Years of Experience

Dynamic and dedicated CRM Manager with 10 years of success in customer relationship management and customer service. Proven ability to assess customer needs and deliver outstanding service for long- term customer retention. Skilled in developing and maintaining relationships with customers and other stakeholders, driving customer loyalty and improving customer satisfaction.

Core Skills

  • CRM Development & Maintenance
  • Customer Service & Relations
  • Relationship Development & Management
  • Project Management & Execution
  • Problem Resolution & Analysis
  • Customer Satisfaction & Retention
  • Data Mining & Analysis
  • Business Intelligence & Reporting
  • Database Management & Administration
  • Communication & Interpersonal Skills
  • Managed CRM operations, including database maintenance, system development, and customer service.
  • Developed and implemented customer service policies and procedures to enhance customer relationships and satisfaction.
  • Analyzed customer data and compiled reports to provide business insights and recommendations.
  • Coordinated customer service activities and monitored customer satisfaction through surveys.
  • Implemented CRM strategies, processes and systems to improve user experience.
  • Developed and maintained relationships with customers and other stakeholders to drive customer loyalty.
  • Resolved customer service problems, inquiries, and complaints in a timely manner.
  • Managed and monitored customer retention programs to ensure customer loyalty.
  • Ensured adherence to customer service standards and organizational policies and procedures.

Experience 10+ Years

Level Senior Manager

Education Master’s

CRM Manager Resume with 15 Years of Experience

A results- driven CRM Manager with 15 years of experience in guiding teams and developing complex CRM systems. Track record of utilizing superior relationship building and customer service skills to create effective strategies for customer retention, loyalty, and increased profitability. Demonstrated ability to identify customer insights, analyze customer data, and create strategies that produce business value. Expert in leveraging customer feedback to influence product and service design initiatives.

  • CRM Design & Implementation
  • Relationship Building & Customer Service
  • Data Analysis & Insights
  • Product Design & Development
  • Strategic Planning & Execution
  • Budgeting & Financial Management
  • Project Management & Team Leadership
  • Designed and implemented comprehensive CRM systems to improve customer relationships, increase customer loyalty, and drive profitability.
  • Leveraged customer feedback to design innovative products and services that created new revenue opportunities.
  • Analyzed customer data to identify customer trends and insights.
  • Developed and executed effective strategies to increase customer engagement and retention.
  • Built strong relationships with customers and partners to ensure customer satisfaction.
  • Managed projects and teams to ensure successful execution of CRM initiatives.
  • Developed and monitored budgets to ensure efficient use of resources.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a CRM Manager resume?

A CRM Manager is responsible for overseeing the customer relationship management system and ensuring it is up to date with customer information and preferences. They are also responsible for coordinating customer service efforts and developing strategies to maximize customer satisfaction. As such, the CRM Manager resume should include several key elements.

  • Professional Summary: A brief summary of your experience as a CRM Manager and what makes you qualified for the role.
  • Education: Include any relevant educational qualifications, such as a degree in marketing or business.
  • Technical Skills: List any technical skills relevant to the position, such as experience with customer relationship management software, data analysis, and reporting.
  • Work Experience: Include a list of all previous work experience related to the position, including any customer service roles and experience working with CRM software.
  • Accomplishments: Include any notable achievements in the field, such as successful campaigns and customer satisfaction increases.
  • Personal Skills: List any personal traits that would make you a successful CRM Manager, such as communication, problem-solving, and organizational skills.

Having a well-rounded resume that includes these elements will ensure that potential employers have a clear understanding of your background and qualifications. A CRM Manager resume should provide all the essential information about your experience and skills, so that employers can make an informed decision about your suitability for the role.

What is a good summary for a CRM Manager resume?

A CRM Manager resume is a key document when it comes to making a positive impression with potential employers. A good summary provides a brief overview of a candidate’s most relevant experience and qualifications, and it sets the tone for the rest of the resume. A summary should communicate the individual’s career goals, relevant experience, and knowledge of the CRM field. It should also explain how the candidate’s skills and expertise will benefit the organization.

When writing a summary for a CRM Manager resume, it is important to highlight the candidate’s ability to develop and manage customer relationships. This includes the ability to effectively utilize CRM software and tools, analyze customer data, and maintain customer loyalty. It is also important to mention the individual’s effective communication skills and ability to work with a team. Finally, the summary should include the candidate’s experience in developing and implementing CRM strategies, training staff, and overseeing the implementation of new CRM initiatives.

Overall, a good summary for a CRM Manager resume should demonstrate the individual’s understanding of CRM principles and ability to use CRM software and tools, as well as the candidate’s commitment to developing and maintaining customer relationships. It should also showcase the individual’s communication skills, team-oriented attitude, and experience in developing and implementing CRM strategies.

What is a good objective for a CRM Manager resume?

A CRM Manager is responsible for the success of a company’s customer relationship management initiatives. As a CRM Manager, your resume should reflect your ability to develop and implement strategies to ensure customer satisfaction. Here are a few objectives that an effective CRM manager should have:

  • Develop and execute strategies to increase customer satisfaction and loyalty
  • Leverage customer data and insights to optimize customer experience
  • Design and implement customer service processes to ensure high standards of customer service
  • Utilize CRM systems to increase customer lifetime value
  • Develop and manage CRM campaigns to enhance customer loyalty
  • Monitor customer feedback and tailor marketing initiatives accordingly
  • Lead customer service teams to ensure best practices are followed for customer service
  • Analyze customer data to identify opportunities for improvement

How do you list CRM Manager skills on a resume?

What skills should a CRM Manager have?

When it comes to creating an effective resume for a position as a CRM Manager, the skills you list can be just as important as the experience and qualifications you possess. The right mixture of skills can make all the difference in the success of your job search. As such, here are some of the top skills you should consider incorporating into your resume when listing your CRM Manager credentials:

  • Analytical Thinking: As a CRM Manager, you will need to be able to analyze customer data and develop strategies to improve relationships and increase customer satisfaction.
  • Communication: You will need to be able to communicate effectively with both customers and colleagues when it comes to creating and implementing CRM strategies.
  • Teamwork: Working with internal teams and external partners to develop and implement CRM programs is a key part of the job.
  • Technical Proficiency: You will need to be familiar with customer relationship management software and be able to utilize it efficiently.
  • Project Management: You will need to be able to manage projects from start to finish, ensuring that all deliverables are met and that customer needs are met.
  • Problem Solving: You will need to be able to identify and troubleshoot problems quickly and effectively.

By including the skills outlined here on your CRM Manager resume, you can showcase your value and make yourself a more attractive candidate for the position.

What skills should I put on my resume for CRM Manager?

When crafting your resume for a CRM Manager role, it’s important to highlight the skills that will make you stand out to employers. To give yourself the best chance at success, consider putting the following skills on your resume:

  • Understanding of CRM principles: CRM Managers must understand the fundamentals of customer relationship management and be able to utilize CRM systems to their full potential.
  • Data Analysis: Decisions that are informed by data will often be more successful than those that are not. A CRM Manager should be able to effectively analyze data to make strategic decisions.
  • Communication skills: As a CRM Manager, you will be tasked with communicating with customers and other stakeholders. You should emphasize your ability to communicate clearly and effectively.
  • Project management: CRM Managers must be adept at managing and coordinating complex projects, from conceptualization to implementation.
  • Attention to detail: Small errors can have huge implications, especially when dealing with customer data. A CRM Manager should have a keen eye for detail and be able to spot potential issues before they become problems.
  • Technical acumen: While not always required, having a strong technical background can be beneficial for a CRM Manager. Employers may look for candidates with experience in coding, database management, or other IT-related areas.

By demonstrating these skills on your resume, you can show employers that you have the necessary expertise to succeed in a CRM Manager role.

Key takeaways for an CRM Manager resume

As a CRM manager, your resume should highlight your ability to maintain customer relationships, understand customer needs, and use digital marketing tools to improve customer satisfaction. Here are some key takeaways for a CRM manager resume:

  • Focus on your experience: Be sure to highlight your experience with customer relationship management systems and digital marketing tools. Include any certifications, awards, or other recognition you have received for your work in this field.
  • Highlight your skills: Showcase your key skills related to customer relationship management and digital marketing, such as data analysis, problem solving, project management, and communication.
  • Quantify your results: Use numbers to show the impact of your work when possible. For instance, show how you improved customer satisfaction or boosted sales.
  • Showcase your accomplishments: Share any awards or accomplishments that demonstrate your knowledge of customer relationship management and digital marketing.

By using these tips, you can craft a strong resume that showcases your skills and achievements as a CRM manager. You’ll be well-positioned to land your next dream job!

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5 Customer Relationship Manager (CRM) Resume Examples

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Creating a great customer experience is always at the top of company concerns when customer retention and word of mouth significantly impact the bottom line. You help achieve outstanding results by resolving customer complaints efficientlyaand facilitating a smooth buying process.  

Can your resume template help you impress hiring managers with your excellent consumer relations skills? 

With such a big impact coming from consumer experience scores, hiring managers always review CRM resumes with detailed consideration. You can use our customer relationship manager (CRM) resume examples as a template for success.

or download as PDF

CRM resume example with internship experience

Why this resume works

  • In fact, your CRM resume should emphasize your team collaboration in streamlining processes to meet customers’ expectations and your input in driving email campaigns that achieved impressive open rates.

CRM Administrator Resume

CRM Administrator resume example with 8 years of experience

  • The trick to making your CRM administrator resume invincible lies in highlighting your achievements through leveraging Salesforce and Zoho CRM to drive customer engagements, nurture relationships, and convert them into actual sales.

CRM Project Manager  Resume

CRM project manager resume example with 7 years of experience

  • Did your excellence and leadership in previous roles culminate in a “Sales Manager of the Year” or “Employee of the Month” award? Illuminate such recognitions, painting a picture of a candidate able to meet and surpass expectations.

Salesforce CRM Resume

Salesforce  CRM resume example with 7 years of experience

  • Familiarity with Salesforce AppExchange is critical, but other tools like Zapier for task automation, Domo for data management, and Microsoft Teams for team collaborations add a much-needed punch to your piece.

CRM Specialist  Resume

CRM Specialist resume example with 9 years of experience

  • Let your CRM specialist resume answer these questions by accompanying your achievements with metrics on lead generation, conversions, and turning customers into product and service loyalists.

Related resume examples

  • Customer Service
  • Customer Service Manager
  • Office Manager
  • Customer Service Specialist
  • Customer Success Manager

Create a Strategic Customer Relationship Manager (CRM) Resume for Each Job

Job seeker stands with hands in air, questioning how to fill out job materials

When adding top skills to your resume, it’s important to consider how each company handles CRM. Just like you’d adjust your CRM strategy to each specific audience you work with, you should also tailor your top skills to company needs. 

For instance, if you’re applying to an e-commerce brand that focuses on email and live chat customer service efforts, you may want to emphasize software like Zendesk that may be involved in that process and abilities in email or live chat correspondence.

Need some ideas?

15 best customer relationship manager (CRM) skills

  • Customer Relations
  • Google Analytics
  • Lead Management
  • Team Leadership
  • Customer Retention
  • Constant Contact

resume objective examples for crm manager

Your customer relationship manager (CRM) work experience bullet points

As a customer relationship manager, you’re expected to lead teams and achieve results that benefit overall sales and customer service processes. 

So how do you show that you can achieve that? Using impactful customer service or sales-based metrics will help illustrate the exact results you achieved. 

Here are some examples of metrics CRMs can use to optimize a resume.

  • ROI: Customer retention and user experience optimization efforts aim to boost sales and should ultimately lead to high returns, making this a great metric for CRMs to use. 
  • User experience scores: The experience customers have is often a direct impact of UI/UX and customer service efforts you deploy as a CRM. 
  • Conversion rates: When you make efforts in aspects like streamlining the checkout process, it will directly impact conversion rates. 
  • Customer retention rate: Nothing says you create a great customer experience like showing how many shoppers keep coming back to buy again. 

See what we mean?

  • Automated and centralized email campaign workflows on Constant Contact, resulting in a 39% increase in customer engagement and a 14% reduction in manual efforts.
  • Integrated a customer feedback system within Salesforce CRM, contributing to a 19% improvement in customer satisfaction and a 9% decrease in churn rate.
  • Optimized HubSpot CRM-driven lead nurturing campaigns that led to a 21% increase in conversion rate every quarter.
  • Implemented a lead scoring model, which led to a 36% increase in qualified leads and a 24% reduction in cost per lead.

9 active verbs to start your customer relationship manager (CRM) work experience bullet points

  • Streamlined

3 Tips for Writing a Customer Relationship Manager Resume if You Lack Management Experience

  • If you’re applying to a CRM position, you’ve likely worked in marketing, analytics, or customer service-related positions before. Those will give you many transferable skills like lead nurturing or using software like HubSpot to show why you’ll be a great CRM. 
  • Did you lead a team on a key marketing campaign or train new employees in the customer service process? Examples like those will still show how you’ll make a great leader as a CRM. 
  • A resume objective will help you showcase essential skills immediately that will catch a hiring manager’s attention. For instance, you could write about how your three years as a CRM analyst, involving designing Tableau dashboards that boosted efficiency by 43%, have equipped you to be an effective customer relations manager. 

3 Tips for Experienced Applicants to Write an Impactful Customer Relationship Manager (CRM) Resume

  • One of the best ways to showcase high levels of experience as a CRM is by using clear metrics that illustrate what you have achieved. For instance, you could explain how your website UI redesign based on customer feedback helped boost sales and customer satisfaction scores by 54%. 
  • A resume summary is a great idea for CRMs with ten or more years of experience. It could include information like how you’ve managed a portfolio of $3.5 million in client accounts and used data in MySQL to formulate strategies that boosted ARR by an average of 24% each year. 
  • When you have years of experience, you may have tons of CRM positions under your belt. Focusing your resume on three or four jobs that are the most recent and relevant to top skills in aspects like data analysis and lead management will help you emphasize the right abilities to hiring managers. 

Aim for a CRM resume that is one page long. It should provide a concise overview of top skills like Google Analytics and customer retention and key metrics that show you achieved excellent results while using those abilities. 

Reverse chronological formatting will be the best fit. CRM needs are always changing from year to year, so listing your most recent experiences first in aspects like HubSpot or UX optimization will help you present your most relevant abilities to hiring managers. 

Your CRM cover letter can fill in any gaps of information on your resume and should aim to connect with your interest in working for each specific company. For instance, you could talk about how your abilities in Mailchimp and HubSpot will help you make data-based decisions that facilitate a better customer experience for company email newsletters. 

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CRM Business CRM Business Information News

Resume objectives examples for customer relationship management (crm), introduction.

Welcome to our comprehensive guide on resume objectives examples for customer relationship management (CRM). In today’s business landscape, the ability to deliver exceptional customer experiences is essential for success.

Companies have recognized the importance of building long-term relationships with their customers, which has led to an increased demand for skilled CRM professionals. With a strong CRM strategy, businesses can attract, retain, and nurture loyal customers while driving revenue growth.

If you’re pursuing a career in CRM, you’ll need a well-crafted resume with a clear and concise objective that highlights your skills and qualifications. In this article, we’ll share some resume objectives examples for CRM to help you stand out in a competitive job market.

The Importance of a Strong CRM Objective

Your resume objective is one of the first things a hiring manager will read, making it a crucial element in determining whether you get called for an interview. A strong objective statement should clearly communicate your skills, experience, and career goals, helping you to stand out from other applicants.

When crafting your CRM objective, it’s important to tailor it to the specific job you’re applying for. This shows that you’ve taken the time to understand the company’s needs and have tailored your objective to match their requirements.

To help you create a strong and effective CRM objective, we’ve compiled some examples that you can use to inspire your own. Let’s take a look:

Resume Objectives Examples for CRM

1. crm manager.

As a CRM Manager, your objective should emphasize your experience in managing customer relationships and implementing effective CRM strategies. You should highlight your team management and communication skills, as well as your ability to analyze data.

2. CRM Specialist

A CRM Specialist objective should focus on your expertise in designing, implementing, and evaluating customer engagement programs. You should highlight your data analysis and collaboration skills to help businesses improve their customer experiences.

3. CRM Analyst

As a CRM Analyst, your objective should emphasize your skills in data analysis, forecasting, and modeling. You should highlight your expertise in using CRM tools and your ability to write reports that help businesses make data-driven decisions and improve their customer experiences.

4. CRM Developer

A CRM Developer objective should focus on your skills in programming, database design, and CRM customization. You should highlight your experience in using agile methodology and your problem-solving abilities to create innovative solutions that improve customer engagement and retention.

5. CRM Consultant

As a CRM Consultant, your objective should highlight your expertise in CRM strategy, process improvement, and change management. You should emphasize your training and communication skills, as well as your ability to help businesses optimize their customer experience and achieve their goals.

Frequently Asked Questions (FAQs)

1. what is a crm objective.

A CRM objective is a statement that highlights your skills and qualifications, as well as your career goals, to help you stand out from other applicants when applying for CRM jobs.

2. How important is a CRM objective?

A strong CRM objective is essential to get noticed by hiring managers and secure a job interview. It helps you to stand out from other applicants and shows that you understand the company’s needs.

3. How do I tailor my CRM objective to a specific job?

To tailor your CRM objective, you should study the job description and identify the key skills and qualifications required. Then, you can highlight your relevant experience and skills in your objective statement.

4. What are some essential skills for a CRM professional?

Essential skills for a CRM professional include customer relationship management, CRM strategy, data analysis, communication, team management, and collaboration.

5. How do I highlight my skills in my CRM objective?

To highlight your skills in your CRM objective, you should use keywords that match the job description and emphasize your relevant experience and qualifications.

6. Can I use the same CRM objective for every job application?

No, you should tailor your CRM objective to match the specific job requirements for each job application.

7. How long should my CRM objective be?

Your CRM objective should be concise and to the point, typically no longer than two to three sentences.

8. What is the difference between a CRM Manager and a CRM Specialist?

A CRM Manager typically oversees a team of CRM professionals and is responsible for developing and implementing an overall CRM strategy, while a CRM Specialist focuses on designing, implementing, and evaluating customer engagement programs.

9. What is the role of a CRM Analyst?

A CRM Analyst is responsible for analyzing customer data and using it to develop insights and recommendations to improve the customer experience and drive business growth.

10. What technical skills do I need for a career in CRM?

Technical skills you’ll need for a career in CRM include proficiency in CRM software, database management, programming, and data analysis.

11. What are the benefits of a career in CRM?

A career in CRM offers many benefits, including job security, competitive salaries, career growth opportunities, and the ability to make a positive impact on a business.

12. What is the demand for CRM professionals?

The demand for skilled CRM professionals is growing, with many businesses recognizing the importance of building long-term relationships with their customers to drive revenue growth.

13. How do I stay up-to-date on the latest trends in CRM?

To stay up-to-date on the latest trends in CRM, you can attend industry conferences, read industry publications, and participate in online forums and communities.

As you can see, writing an effective CRM objective requires a clear understanding of the job requirements and your own skills and qualifications. By using the examples we’ve provided, you can craft a strong and effective objective that highlights your strengths and makes you stand out in a competitive job market.

Remember to tailor your objective to each job application, highlighting your relevant experience and qualifications, and using keywords that match the job description. This will show that you’ve taken the time to understand the company’s needs and have tailored your objective to match their requirements.

With our guide to resume objectives examples for CRM, we hope to help you land your dream job in the exciting and growing field of customer relationship management.

Closing Disclaimer

The information in this article is for educational and informational purposes only and should not be construed as professional advice. Always seek the advice of a qualified professional with any questions or concerns about your career, including resume objectives and job interviews.

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Crm Manager Resume Example (Free Guide)

Create an crm manager resume that lands you the interview with our free examples and writing tips. use and customize our template and land an interview today..

Crm Manager Resume Example

This article is a great resource for anyone looking to create a professional and impactful Crm Manager resume. It provides a step-by-step guide to crafting an effective resume that will capture the attention of potential employers. It also includes examples of resumes for various Crm Manager positions, as well as tips and best practices for creating a strong and effective resume. With the help of this article, you will be able to create a resume that will help you stand out and make your application stand out from the rest.

We will cover:

  • How to write a resume , no matter your industry or job title.
  • What to put on a resume to stand out.
  • The top skills employers from every industry want to see.
  • How to build a resume fast with our professional Resume Builder .
  • What a resume template is, and why you should use it.

What does a Crm Manager do?

A CRM Manager is responsible for managing customer relationships and creating strategies to increase customer loyalty and satisfaction. This includes creating customer segmentation plans, developing customer loyalty programs, and developing customer experience strategies. Additionally, the CRM Manager is responsible for analyzing customer data, providing feedback to sales and marketing teams, and creating reports to track customer engagement metrics.

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What are some responsibilities of a Crm Manager?

  • Develop and implement CRM strategies to strengthen customer relationships and improve customer engagement
  • Organize customer data and analyze customer interactions and visits
  • Maintain updated customer information and contact details in the CRM system
  • Monitor customer satisfaction and suggest improvements
  • Identify and analyze customer trends and provide reports to management
  • Create personalized customer service plans and customer service initiatives
  • Develop and deliver customer service training to staff
  • Track customer service metrics (e.g. service level, average response time)
  • Collaborate with marketing and sales teams to ensure brand consistency

Sample Crm Manager Resume for Inspiration

Personal Details

  • Name: Jane Doe
  • Address: 123 Main Street, Anytown, USA
  • Phone: 123-456-7890
  • Email: [email protected]

Summary Jane Doe is an experienced CRM Manager with a record of success in driving customer loyalty and satisfaction. She has a proven ability to use customer insights to drive CRM strategies, resulting in increased customer engagement and improved customer retention. Jane is also an expert in using analytics and customer feedback to increase customer satisfaction.

Work Experience

  • CRM Manager, ABC Company, Anytown, USA (2020 - Present)
  • Lead CRM Analyst, XYZ Corporation, Anytown, USA (2018 - 2020)
  • CRM Analyst, EFG Group, Anytown, USA (2015 - 2018)
  • Bachelor of Science in Business Administration, Anytown University, Anytown, USA (2011 - 2015)
  • CRM Strategies
  • Customer Insights
  • Analytics and Reporting
  • Customer Feedback
  • Data Analysis
  • Customer Service

Certifications

  • Certified Professional in Customer Experience (CPCX)
  • Certified Customer Experience Professional (CCXP)
  • English (fluent)
  • Spanish (conversational)

Resume tips for Crm Manager

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Crm Manager resume tips. We collected the best tips from seasoned Crm Manager - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

  • Highlight your experience in the customer service industry to show that you are knowledgeable in customer relations.
  • Include key accomplishments such as customer satisfaction scores, customer retention, or customer service awards.
  • Mention any special skills you possess such as familiarity with customer service software or customer service training.
  • Quantify your success in customer service management when possible, such as customer retention rates or customer complaints resolved.
  • State any certifications or degrees you have related to customer service, such as a degree in customer service management.

Crm Manager Resume Summary Examples

A resume summary or resume objective is an important tool for a CRM Manager to showcase why they are the right candidate for the job. It serves as an introductory statement that outlines the candidate’s unique skills, qualifications, and accomplishments that make them stand out from other applicants. A well-crafted resume summary or objective can also demonstrate to employers that the candidate is passionate about their role and has the knowledge and skill to take on the responsibilities of a CRM Manager. For Example:

  • Crm Manager with 8+ years of experience in customer relationship management and data analysis. Skilled in developing customer loyalty programs, improving customer service, and driving sales.
  • Highly experienced CRM Manager with a successful track record of developing and executing innovative customer retention strategies. Proven ability to grow customer base and increase revenue.
  • Dynamic CRM Manager with 6+ years of expertise in customer relationship management, data mining and analysis. Skilled in building customer loyalty, leveraging data insights and increasing customer satisfaction.
  • Experienced CRM Manager with a demonstrated history of delivering effective customer experience strategies. Skilled in segmentation, customer targeting, and developing successful customer loyalty programs.
  • Results-driven CRM Manager with 5+ years of experience in customer relationship management. Proficient in customer segmentation, personalization, data-driven decision making and customer loyalty programs.

Build a Strong Experience Section for Your Crm Manager Resume

A strong experience section on a CRM Manager resume is essential for showcasing the candidate’s knowledge and expertise in managing customer relationships. It highlights the candidate’s ability to track customer needs and build strategies to effectively manage customer relationships. The experience section will also demonstrate the candidate’s ability to lead customer-facing teams, analyze customer data and trends, and develop strategies for customer retention and loyalty. It is also important to demonstrate the candidate’s ability to create customer segmentation strategies and identify cross-sell and upsell opportunities. With a solid experience section, the candidate will be able to demonstrate their qualifications and experience to employers and stand out from the competition. For Example:

  • Managed the day-to-day operations of the CRM team, including scheduling, resource allocation and customer service.
  • Developed and implemented CRM strategies to improve customer engagement and retention.
  • Developed and maintained customer segmentation models to target marketing campaigns.
  • Analyzed customer data to identify opportunities for improving customer experience.
  • Implemented processes to ensure customer data accuracy and completeness.
  • Created and managed customer surveys to measure customer satisfaction.
  • Developed reports to analyze customer behavior and preferences.
  • Developed customer loyalty programs to increase customer engagement and retention.
  • Collaborated with marketing and sales teams to develop customer-focused campaigns.
  • Monitored and tracked customer feedback to identify opportunities for improvement.

Crm Manager resume education example

A CRM Manager typically needs a bachelor's degree in a related field such as business, marketing, or computer science. They should also have experience working with customer relationship management software, as well as a solid understanding of marketing and customer service principles. Additionally, strong technical, organizational, and communication skills are essential. Here is an example of an experience listing suitable for a Crm Manager resume:

  • Bachelor of Science in Business Administration, California State University, Los Angeles, CA (2017)
  • Certified Customer Relationship Management Professional, CRM Institute of America (2020)
  • Certified Professional in Customer Relationship Management, CRM Institute of America (2021)

Crm Manager Skills for a Resume

Adding skills to a CRM Manager resume is important because it allows employers to quickly see a summary of the candidate’s abilities and qualifications. It also helps employers quickly identify which skills are relevant to the job at hand, and whether the candidate is a good fit for the role. Skills that should be included on a CRM Manager resume include: customer relationship management, data analysis, project management, problem-solving, communication, and marketing. Soft Skills:

  • Organizational
  • Communication
  • Problem-solving
  • Time Management
  • Interpersonal
  • Negotiation
  • CRM Software
  • Marketing Strategies
  • Lead Generation
  • Project Management
  • Problem Solving
  • Team Collaboration
  • Data Mining
  • Communication Skills

Common Mistakes to Avoid When Writing a Crm Manager Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

  • Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
  • Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
  • Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
  • Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
  • Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
  • Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
  • Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Crm Manager resume

  • Demonstrated success in developing and implementing CRM strategies for various departments.
  • Proven ability to analyze customer data and develop customer segmentation strategies.
  • Strong knowledge of CRM system architecture, software and technical components.
  • Solid understanding of customer service principles and practices.
  • Proficiency in using customer relationship management tools and databases.
  • Excellent communication and interpersonal skills.
  • Ability to lead and manage a team of CRM professionals.
  • Strong organizational and problem-solving skills.

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3 Customer Relationship Manager Resume Examples for Your 2024 Job Search

Customer Relationship Managers excel at building and maintaining strong, lasting relationships with clients. In the same vein, your resume should function like a Customer Relationship Manager, creating a strong connection with potential employers and maintaining their interest throughout. It should effectively communicate your skills, experiences, and value in a way that resonates with the reader. In this guide, we'll explore X standout examples of Customer Relationship Manager resumes to help you build your own compelling narrative.

customer relationship manager resume

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Common Responsibilities Listed on Customer Relationship Manager Resumes:

  • Developing Customer Relationship Strategies : Designing and implementing strategies to maintain and improve customer relationships, ensuring customer satisfaction and loyalty.
  • Managing Customer Interactions : Overseeing all interactions with customers through various channels such as email, phone, social media, and in-person meetings.
  • Resolving Customer Issues : Addressing and resolving customer complaints or issues in a timely and effective manner to maintain customer satisfaction.
  • Monitoring Customer Feedback : Regularly reviewing customer feedback and using this information to improve products, services, and customer interactions.
  • Training Staff : Training and guiding staff on how to effectively communicate and interact with customers to provide excellent customer service.
  • Analyzing Customer Data : Using CRM systems to analyze customer data and gain insights into customer behavior and preferences.
  • Setting Sales and Customer Service Goals : Establishing and monitoring sales and customer service goals for the team to ensure they are met or exceeded.
  • Creating Reports : Preparing and presenting reports on customer interactions, feedback, and satisfaction to senior management.
  • Collaborating with Other Departments : Working closely with other departments such as sales, marketing, and product development to ensure a consistent and positive customer experience.
  • Implementing CRM Tools : Implementing and managing the use of CRM tools and software to streamline customer interactions and data analysis.
  • Maintaining Customer Records : Ensuring all customer information and interactions are accurately recorded and updated in the CRM system.
  • Conducting Market Research : Conducting research to understand

You can use the examples above as a starting point to help you brainstorm tasks, accomplishments for your work experience section.

Customer Relationship Manager Resume Example:

  • Developed and implemented a customer relationship strategy that resulted in a 15% increase in customer satisfaction scores and a 10% increase in customer retention rates.
  • Trained and guided a team of 20 customer service representatives, leading to a 25% improvement in average call resolution time and a 20% increase in customer service ratings.
  • Analyzed customer data using CRM systems, identifying key trends and preferences that informed product development decisions and resulted in a 10% increase in sales.
  • Managed customer interactions across multiple channels, resulting in a 20% improvement in response time and a 15% increase in customer engagement.
  • Resolved customer issues in a timely and effective manner, resulting in a 10% decrease in customer complaints and a 5% increase in customer satisfaction ratings.
  • Collaborated with sales and marketing teams to develop targeted customer outreach campaigns, resulting in a 10% increase in lead generation and a 5% increase in conversion rates.
  • Implemented CRM tools and software to streamline customer interactions and data analysis, resulting in a 20% increase in efficiency and a 15% reduction in response time.
  • Maintained accurate and updated customer records in the CRM system, ensuring data integrity and enabling personalized customer interactions, leading to a 10% increase in customer loyalty.
  • Conducted market research to understand customer needs and preferences, informing product development decisions and resulting in a 10% increase in market share.
  • Proficiency in CRM tools and software
  • Customer relationship management
  • Data analysis and interpretation
  • Team leadership and training
  • Cross-functional collaboration
  • Customer service excellence
  • Conflict resolution and problem-solving
  • Multichannel communication management
  • Strategic planning and implementation
  • Market research and trend analysis
  • Product development strategy
  • Customer retention strategies
  • Customer satisfaction measurement
  • Time management and efficiency
  • Data integrity and record keeping
  • Customer engagement strategies
  • Lead generation and conversion strategies
  • Understanding of customer needs and preferences
  • Ability to increase customer loyalty
  • Ability to increase market share.

Business Relationship Manager Resume Example:

  • Developed and implemented a customer satisfaction program, resulting in a 15% increase in overall customer satisfaction scores and a 10% decrease in customer churn rate.
  • Identified and capitalized on market opportunities by creating strategic partnerships with key industry players, leading to a 25% increase in revenue and a 20% increase in market share within one year.
  • Implemented a comprehensive competitive analysis framework, enabling the company to stay ahead of competitors and resulting in a 30% increase in competitive positioning.
  • Led a team of business analysts to identify and analyze business needs, resulting in the successful implementation of a CRM system that improved operational efficiency by 20% and increased customer retention by 15%.
  • Developed and executed a customer feedback program, resulting in a 10% increase in customer satisfaction scores and a 5% increase in customer loyalty.
  • Collaborated with key stakeholders to develop and implement a pricing strategy that increased profitability by 10% and improved the company's competitive positioning.
  • Developed and maintained relationships with key stakeholders, resulting in a 20% increase in customer referrals and a 15% increase in customer retention.
  • Analyzed market trends and identified new business opportunities, leading to the successful launch of a new product line that generated $1M in revenue within the first year.
  • Implemented strategies to improve operational efficiency, resulting in a 25% reduction in costs and a 10% increase in productivity.
  • Strategic Planning
  • Business Analysis
  • Customer Relationship Management (CRM)
  • Market Trend Analysis
  • Competitive Analysis
  • Strategic Partnership Development
  • Stakeholder Management
  • Operational Efficiency Improvement
  • Customer Satisfaction Enhancement
  • Revenue Growth Strategies
  • Pricing Strategy Development
  • Team Leadership
  • Product Launch and Management
  • Business Opportunity Identification
  • Cost Reduction Strategies
  • Customer Retention Strategies
  • Feedback Management
  • Business Process Improvement
  • Cross-functional Collaboration
  • Data-driven Decision Making
  • Negotiation Skills
  • Project Management
  • Risk Management
  • Communication Skills
  • Change Management.

Client Relationship Manager Resume Example:

  • Developed and implemented a client engagement strategy that resulted in a 25% increase in client retention and a 10% increase in upsell opportunities.
  • Analyzed client data and identified trends, leading to the implementation of targeted marketing campaigns that resulted in a 15% increase in new client acquisition.
  • Acted as a liaison between clients and internal teams, successfully resolving client issues and improving overall client satisfaction scores by 20%.
  • Managed a portfolio of key client accounts, achieving a 95% client satisfaction rate and a 10% increase in revenue through upselling and cross-selling initiatives.
  • Developed and delivered client presentations, showcasing the value of our services and resulting in a 30% increase in client renewals.
  • Implemented a client feedback system, gathering valuable insights and driving improvements to our products and services, resulting in a 15% decrease in client complaints.
  • Developed and maintained strong relationships with a diverse client base, resulting in a 20% increase in client referrals and a 10% increase in overall client satisfaction.
  • Prepared and presented reports to internal teams, providing actionable insights and recommendations that led to a 15% improvement in client retention strategies.
  • Stayed up-to-date on industry trends and best practices, implementing innovative client engagement initiatives that resulted in a 25% increase in client engagement and a 10% increase in client loyalty.
  • Client engagement strategy development
  • Data analysis and trend identification
  • Liaison and conflict resolution skills
  • Key account management
  • Upselling and cross-selling techniques
  • Client presentation development and delivery
  • Client feedback system implementation
  • Relationship building and maintenance
  • Report preparation and presentation
  • Industry trend awareness and application
  • Innovative client engagement initiative implementation
  • Client retention strategy development
  • Client satisfaction improvement
  • Marketing campaign development
  • Client referral increase strategies
  • Product and service improvement based on client feedback
  • Client loyalty increase strategies
  • Understanding of diverse client needs
  • Ability to work with internal teams effectively
  • Strategic planning and execution.

High Level Resume Tips for Customer Relationship Managers:

Must-have information for a customer relationship manager resume:.

Here are the essential sections that should exist in an Customer Relationship Manager resume:

  • Contact Information
  • Resume Headline
  • Resume Summary or Objective
  • Work Experience & Achievements
  • Skills & Competencies

Additionally, if you're eager to make an impression and gain an edge over other Customer Relationship Manager candidates, you may want to consider adding in these sections:

  • Certifications/Training

Let's start with resume headlines.

Why Resume Headlines & Titles are Important for Customer Relationship Managers:

Customer relationship manager resume headline examples:, strong headlines.

  • Customer-centric Relationship Manager with a proven track record of increasing customer satisfaction and retention rates by implementing effective strategies and building strong client relationships.
  • Results-oriented Customer Relationship Manager with expertise in driving revenue growth through upselling and cross-selling initiatives, resulting in a 20% increase in sales within the first year.
  • Dynamic Customer Relationship Manager with a strong background in developing and implementing customer loyalty programs, resulting in a 15% increase in customer loyalty and repeat business.

Why these are strong: These resume headlines are strong for Customer Relationship Managers as they highlight key skills and achievements that are highly relevant to their roles. The first headline emphasizes the candidate's customer-centric approach, showcasing their ability to enhance customer satisfaction and retention. The second headline focuses on the candidate's results-oriented mindset and their ability to drive revenue growth through effective sales strategies. The third headline highlights the candidate's expertise in developing customer loyalty programs, demonstrating their ability to foster long-term customer relationships and increase repeat business. Overall, these headlines effectively showcase the candidate's value and expertise in customer relationship management, which is highly sought after by hiring managers in this field.

Weak Headlines

  • Customer Relationship Manager with Strong Communication Skills
  • Experienced Customer Relationship Manager with a Track Record of Client Retention
  • Customer Relationship Manager with Expertise in CRM Software Implementation

Why these are weak:

  • These resume headlines need improvement for Customer Relationship Managers as they lack specificity and fail to highlight the unique value or accomplishments that the candidates bring to the role. The first headline mentions strong communication skills, but doesn't provide any context or examples of how these skills have been utilized to achieve results. The second headline mentions client retention, but doesn't showcase any specific metrics or strategies employed to achieve high retention rates. The third headline mentions expertise in CRM software implementation, but doesn't provide any information on the scale or impact of the implementations.

Writing an Exceptional Customer Relationship Manager Resume Summary:

Resume summaries are crucial for Customer Relationship Managers as they provide a concise yet impactful way to highlight their skills, experience, and unique value proposition. An effective summary can immediately capture the attention of hiring managers, setting the tone for the rest of the resume and positioning the candidate as an ideal fit for the role.

For Customer Relationship Managers specifically, a compelling resume summary should emphasize their ability to build and maintain strong relationships with clients, drive customer satisfaction, and deliver exceptional service consistently.

Key points that Customer Relationship Managers should convey in a resume summary include:

Client Relationship Management Expertise: Clearly mention the number of years of experience you have in managing client relationships, highlighting any notable achievements or career highlights. If you have experience in specific industries or working with particular types of clients that are relevant to the job, mention that as well.

Strong Communication and Interpersonal Skills: Customer Relationship Managers need to effectively communicate with clients, understand their needs, and provide solutions. Highlight your ability to build rapport, listen actively, and communicate clearly and professionally.

Customer Satisfaction and Retention: Emphasize your track record of successfully managing customer satisfaction and retention. Showcase any strategies or initiatives you have implemented to improve customer loyalty and increase repeat business.

Problem-Solving and Conflict Resolution: Demonstrate your ability to identify and address customer issues, resolve conflicts, and provide effective solutions. Showcase your problem-solving skills and your capacity to handle challenging situations with diplomacy and professionalism.

Team Collaboration: In any customer relationship management role, collaboration with internal teams is essential. Highlight your ability to work cross-functionally, collaborate with colleagues, and align efforts to deliver exceptional customer experiences.

Technology and CRM Systems: Customer Relationship Managers often work with CRM systems to manage client information and track interactions. Showcase your proficiency in using CRM software and any other relevant technology tools that are commonly used in the industry.

To create an impactful resume summary, carefully select the key points that align most closely with the specific requirements of the Customer Relationship Manager role you are applying for. Remember, your resume summary will be one of the first things that potential employers will see about you and your expertise in managing client relationships.

Customer Relationship Manager Resume Summary Examples:

Strong summaries.

Results-driven Customer Relationship Manager with 10 years of experience in building and maintaining strong client relationships. Skilled in identifying customer needs, implementing effective strategies, and delivering exceptional customer service. Proven track record of increasing customer satisfaction scores by 20% and driving revenue growth by 15% through successful account management.

Dynamic Customer Relationship Manager with a passion for exceeding customer expectations and driving business growth. Expertise in developing and implementing customer retention programs, resulting in a 25% increase in customer loyalty. Strong leadership skills and ability to collaborate with cross-functional teams to ensure seamless customer experiences.

Customer-centric Customer Relationship Manager with a deep understanding of customer needs and preferences. Proficient in leveraging CRM systems to track customer interactions and provide personalized solutions. Successfully led a team of 10 customer service representatives, resulting in a 30% improvement in first-call resolution rate and a 15% reduction in customer complaints.

Why these are strong:

  • These resume summaries are strong for Customer Relationship Managers as they highlight the candidates' relevant experience, skills, and achievements in managing and improving customer relationships. The first summary emphasizes the candidate's ability to drive customer satisfaction and revenue growth through effective account management. The second summary showcases the candidate's passion for exceeding customer expectations and their success in implementing customer retention programs. Lastly, the third summary demonstrates the candidate's customer-centric approach, leadership skills, and quantifiable impact on customer service metrics, making them highly desirable to potential employers.

Weak Summaries

  • Customer Relationship Manager with experience in managing client accounts and building strong relationships, seeking a challenging role to utilize my skills and contribute to customer satisfaction and business growth.
  • Experienced Customer Relationship Manager skilled in implementing customer retention strategies and resolving customer issues, with a proven track record of improving customer satisfaction and loyalty, seeking a new opportunity to drive customer success in a dynamic organization.
  • Customer Relationship Manager with a focus on delivering exceptional customer service and exceeding customer expectations, committed to building long-term partnerships and driving revenue growth, seeking a position where I can leverage my expertise to enhance customer experiences and achieve business objectives.
  • These resume summaries need improvement for Customer Relationship Managers as they lack specific examples or quantifiable achievements that demonstrate the candidates' impact in managing client relationships. The first summary provides a general overview of the candidate's experience without highlighting any specific strategies or outcomes. The second summary mentions improving customer satisfaction and loyalty but doesn't provide any specific results or examples of how the candidate achieved these goals. The third summary mentions delivering exceptional customer service and driving revenue growth, but it lacks specific details or accomplishments that would make the candidate stand out to potential employers.

Resume Objective Examples for Customer Relationship Managers:

Strong objectives.

Highly motivated and customer-focused individual with a strong background in sales and relationship management, seeking a Customer Relationship Manager position to utilize my exceptional communication skills and ability to build and maintain long-lasting client partnerships.

Recent graduate with a degree in Business Administration and a passion for customer service, seeking an entry-level Customer Relationship Manager role to apply my knowledge of CRM systems, problem-solving abilities, and dedication to delivering exceptional customer experiences.

Results-driven professional with a proven track record in managing customer relationships and exceeding sales targets, seeking a challenging Customer Relationship Manager position to leverage my strong negotiation skills, strategic thinking, and ability to foster customer loyalty.

  • These resume objectives are strong for up and coming Customer Relationship Managers because they highlight the candidates' relevant skills, experience, and passion for customer service. The first objective emphasizes the candidate's communication skills and ability to build strong client partnerships, which are essential qualities for a successful Customer Relationship Manager. The second objective showcases the candidate's educational background and dedication to delivering exceptional customer experiences, demonstrating their commitment to providing top-notch service. Lastly, the third objective highlights the candidate's proven track record in managing customer relationships and exceeding sales targets, indicating their ability to drive results and foster customer loyalty.

Weak Objectives

  • Seeking a Customer Relationship Manager position where I can utilize my communication and problem-solving skills to enhance customer satisfaction and drive business growth.
  • Results-oriented Customer Relationship Manager with a strong background in building and maintaining client relationships, seeking an opportunity to leverage my expertise in a dynamic and customer-centric organization.
  • Recent graduate with a passion for customer service and a desire to excel in a Customer Relationship Manager role, eager to apply my knowledge and learn from experienced professionals in the field.
  • These resume objectives need improvement for up and coming Customer Relationship Managers because they lack specificity and fail to highlight the unique value or skills the candidates possess. The first objective is generic and does not provide any information about the candidate's background, industry experience, or specific achievements. The second objective mentions a strong background in building and maintaining client relationships, but it does not provide any concrete examples or quantify the impact of those relationships. The third objective, although it mentions a passion for customer service and a desire to excel, does not elaborate on the candidate's relevant skills, education, or any specific area of customer relationship management they are interested in, making their profile less compelling to potential employers.

Generate Your Resume Summary with AI

Speed up your resume creation process with the ai resume builder . generate tailored resume summaries in seconds., how to impress with your customer relationship manager work experience:, best practices for your work experience section:.

  • Highlight your ability to build and maintain strong relationships with customers: Showcase your track record of successfully managing and nurturing client relationships, resulting in increased customer satisfaction and retention rates.
  • Quantify your impact on customer success metrics: Use specific numbers and percentages to demonstrate how you have improved customer satisfaction scores, reduced customer churn, or increased upsell and cross-sell opportunities.
  • Showcase your problem-solving skills: Describe how you have effectively resolved customer issues and complaints, providing examples of challenging situations you encountered and the strategies you implemented to achieve positive outcomes.
  • Emphasize your ability to collaborate with cross-functional teams: Highlight instances where you worked closely with sales, marketing, and support teams to ensure a seamless customer experience and drive customer success.
  • Demonstrate your expertise in customer relationship management software and tools: Mention the CRM platforms you are proficient in, such as Salesforce or HubSpot, and provide examples of how you have utilized these tools to streamline processes and improve customer interactions.
  • Showcase your ability to analyze customer data: Discuss how you have leveraged customer data and insights to identify trends, anticipate needs, and proactively address customer concerns.
  • Highlight any training or mentoring experience: If you have trained or mentored other team members in customer relationship management best practices, highlight these experiences to showcase your leadership and coaching abilities.
  • Mention any customer testimonials or positive feedback you have received: Include quotes or anecdotes from satisfied customers that highlight your exceptional customer relationship management skills.
  • Use action verbs and concise language: Start each bullet point with a strong action verb to convey your accomplishments effectively. Keep your descriptions concise and to the point, focusing on the most impactful aspects of your work experience.

Example Work Experiences for Customer Relationship Managers:

Strong experiences.

Developed and implemented a customer retention strategy that resulted in a 15% increase in customer satisfaction and a 10% decrease in customer churn rate.

Led a team of customer service representatives to consistently achieve a customer satisfaction rating of 95% or higher, resulting in improved customer loyalty and increased repeat business.

Collaborated with cross-functional teams to identify and address customer pain points, resulting in a 20% reduction in customer complaints and an improved overall customer experience.

Implemented a CRM system that streamlined customer data management and improved communication efficiency, resulting in a 25% increase in customer response time and a 15% increase in customer engagement.

Developed and delivered comprehensive customer training programs, resulting in a 30% increase in customer product knowledge and a 20% decrease in customer support inquiries.

Conducted regular customer feedback surveys and utilized the insights to drive product improvements, resulting in a 10% increase in customer satisfaction and a 5% increase in customer retention.

  • These work experiences are strong because they demonstrate the candidate's ability to effectively manage customer relationships and drive positive outcomes. The examples showcase the candidate's skills in customer retention, team leadership, problem-solving, and process improvement. The quantifiable results highlight the candidate's impact on customer satisfaction, engagement, and business growth.

Weak Experiences

Assisted in managing a portfolio of clients, addressing their inquiries and resolving any issues that arise.

Conducted regular check-ins with clients to ensure satisfaction and identify opportunities for upselling.

Collaborated with cross-functional teams to deliver solutions and meet client needs.

Coordinated customer onboarding process, including gathering necessary documentation and facilitating training sessions.

Maintained accurate and up-to-date customer records in CRM system.

Assisted in the development and implementation of customer retention strategies.

  • Supported the sales team by generating leads and qualifying prospects.
  • Conducted market research to identify potential target customers and industries.
  • Assisted in the preparation of sales presentations and proposals.
  • These work experiences are weak because they lack specific details, quantifiable achievements, and strong action verbs. They provide generic descriptions of tasks performed without showcasing the impact of the individual's work or the benefits brought to the company. To improve these bullet points, the candidate should focus on incorporating specific examples of successful client interactions, using more powerful action verbs, and providing measurable results to demonstrate their effectiveness in customer relationship management.

Top Skills & Keywords for Customer Relationship Manager Resumes:

Top hard & soft skills for customer relationship managers, hard skills.

  • Customer Relationship Management (CRM) Software
  • Sales and Negotiation Skills
  • Customer Needs Assessment
  • Account Management
  • Cross-Selling and Upselling
  • Complaint Resolution
  • Data Analysis and Reporting
  • Customer Satisfaction Measurement
  • Communication and Interpersonal Skills
  • Conflict Resolution
  • Time Management

Soft Skills

  • Relationship Building and Networking
  • Customer Service and Satisfaction
  • Problem Solving and Conflict Resolution
  • Empathy and Emotional Intelligence
  • Time Management and Organization
  • Adaptability and Flexibility
  • Leadership and Team Management
  • Negotiation and Persuasion
  • Analytical and Critical Thinking
  • Strategic Planning and Decision Making
  • Collaboration and Cross-Functional Coordination

Go Above & Beyond with a Customer Relationship Manager Cover Letter

Customer relationship manager cover letter example: (based on resume).

As a Customer Relationship Manager, you understand the significance of building strong connections with clients and providing exceptional service. Just like in your role, pairing your resume with a well-crafted cover letter can make a significant impact on your job application and greatly enhance your chances of securing an interview. A cover letter serves as an extension of your resume, allowing you to delve deeper into your relevant experience and demonstrate your enthusiasm for the position. Contrary to popular belief, writing a compelling cover letter doesn't have to be a daunting task, and the benefits it offers far outweigh the effort required.

Here are some compelling reasons for Customer Relationship Managers to submit a cover letter:

Personalization: A cover letter provides an opportunity to personalize your application and showcase your genuine interest in the company and the role of a Customer Relationship Manager. By addressing the hiring manager directly and expressing your enthusiasm for the company, you can make a memorable impression.

Highlighting your expertise: A cover letter allows you to illustrate your unique value proposition and how your skills align with the specific requirements of a Customer Relationship Manager. You can emphasize your experience in managing client relationships, resolving conflicts, and driving customer satisfaction, demonstrating your ability to excel in the role.

Understanding the company's needs: Through a cover letter, you can communicate your understanding of the company's needs and how you plan to address them as a Customer Relationship Manager. This shows that you have taken the time to research the organization and have a clear vision of how you can contribute to its success.

Sharing success stories: A cover letter provides an opportunity to share success stories and achievements that couldn't be accommodated in your resume. You can highlight specific instances where you successfully managed difficult customer situations, exceeded targets, or implemented strategies that improved customer loyalty and retention.

Showcasing communication skills: Effective communication is essential for Customer Relationship Managers, and a cover letter allows you to demonstrate your writing skills and ability to articulate your thoughts concisely. This showcases your professionalism and attention to detail, which are highly valued in this role.

Standing out from the competition: Submitting a cover letter sets you apart from other applicants who may have chosen not to include one. It shows your dedication and willingness to go the extra mile, which can make a lasting impression on hiring managers and increase your chances of being selected for an interview.

In summary, as a Customer Relationship Manager, pairing your resume with a well-crafted cover letter can significantly enhance your job application. It allows you to personalize your application, highlight your expertise, demonstrate your understanding of the company's needs, share success stories, showcase your communication skills, and differentiate yourself from other applicants. Taking the time to write a compelling cover letter is a small investment that can yield great rewards in your job search.

Resume FAQs for Customer Relationship Managers:

How long should i make my customer relationship manager resume.

The ideal length for a Customer Relationship Manager (CRM) resume is typically one to two pages. This length allows you to provide a comprehensive overview of your skills, experience, and achievements without overwhelming the reader. As a CRM, your resume should focus on highlighting your relevant experience in managing customer relationships, driving customer satisfaction, and achieving business goals. Including concise and impactful information is crucial to capture the attention of hiring managers who often have limited time to review resumes. A one-page resume is recommended for professionals with less than 10 years of experience or those who have a concise and focused career history. This format allows you to present a clear and concise snapshot of your skills and accomplishments. If you have more extensive experience or a diverse range of achievements, a two-page resume may be appropriate. However, it is essential to ensure that the information provided is relevant and directly supports your qualifications as a CRM. Avoid including

What is the best way to format a Customer Relationship Manager resume?

When it comes to formatting a Customer Relationship Manager (CRM) resume, there are a few key elements to consider. The goal is to present your skills, experience, and achievements in a clear and organized manner that highlights your ability to build and maintain strong customer relationships. Here's a suggested format that suits the needs of CRM professionals: 1. Header: Begin with a professional header that includes your full name, contact information (phone number and email address), and optionally, a link to your LinkedIn profile. This allows recruiters to easily reach out to you. 2. Summary/Objective Statement: Follow the header with a concise summary or objective statement that highlights your relevant experience, skills, and career goals. Tailor this section to emphasize your expertise in customer relationship management, such as your ability to drive customer satisfaction, increase retention rates, and improve overall customer experience. 3. Key Skills: Create a dedicated section

Which Customer Relationship Manager skills are most important to highlight in a resume?

When it comes to highlighting skills on a resume for a Customer Relationship Manager (CRM) position, there are several key abilities that are crucial to emphasize. These skills not only demonstrate your proficiency in managing customer relationships but also showcase your ability to excel in this role. Here are some important skills to highlight: 1. Strong Communication: As a CRM, effective communication is paramount. Highlight your ability to listen actively, articulate ideas clearly, and adapt your communication style to different audiences. This skill is vital for building rapport, understanding customer needs, and resolving conflicts. 2. Relationship Building: Showcase your expertise in building and nurturing relationships with customers. Highlight your ability to establish trust, provide personalized experiences, and anticipate customer needs. Emphasize your track record of maintaining long-term partnerships and driving customer loyalty. 3. Problem Solving: Demonstrate your problem-solving skills by highlighting instances where you successfully resolved complex customer issues. Showcase your ability to analyze situations, think critically, and provide innovative solutions. This skill is essential for handling customer complaints, managing escalations, and ensuring customer satisfaction. 4. CRM Software Proficiency: As a CRM, proficiency in CRM software is crucial. Highlight your experience with popular CRM platforms such as Salesforce, HubSpot, or Zoho.

How should you write a resume if you have no experience as a Customer Relationship Manager?

When writing a resume for a Customer Relationship Manager (CRM) position without prior experience, it's essential to focus on transferable skills, relevant coursework, and any related experiences that showcase your ability to excel in this role. Here are some tips to help you create an effective resume: 1. Start with a strong summary or objective statement: Begin your resume with a concise statement that highlights your enthusiasm for the CRM role and your commitment to building strong customer relationships. Emphasize your relevant skills and qualities that make you a suitable candidate. 2. Highlight transferable skills: Even if you haven't worked as a CRM before, you likely possess transferable skills from previous roles or experiences. These may include excellent communication, problem-solving, organization, and interpersonal skills. Showcase these abilities in your resume, providing specific examples of how you've utilized them effectively. 3. Showcase relevant coursework: If you've completed any coursework related to customer relationship management, such as marketing, sales, or customer service, include it in

Compare Your Customer Relationship Manager Resume to a Job Description:

  • Identify opportunities to further tailor your resume to the Customer Relationship Manager job
  • Improve your keyword usage to align your experience and skills with the position
  • Uncover and address potential gaps in your resume that may be important to the hiring manager

Related Resumes for Customer Relationship Managers:

More resume guidance:.

Account Manager

CRM Manager Resume Samples

The job description of a CRM Manager is to manage customer relations and act as a liaison between the company and the customer. Essential duties and responsibilities are listed on the CRM Manager Resume as – supervising customer service representatives, assisting representatives in handling disappointed customers; determining the best course of actions to solve customer problems, devising ways to serve better the company’s customers, training staff members on how to handle phone calls and answer them properly; generating reports for the upper management, handling escalated matters, training newly hired customer service representatives, approving employees timesheets for payroll; using social media to help promote the company’s products and services, and issuing customer refunds.

To ensure success in this field, the following skills are needed – outstanding customer service skills; good computer skills; excellent management and leadership skills; strong knowledge of the products and services offered by the company; strong interpersonal and active listening skills, and the ability to use relevant software. A degree in business or management or public relations is commonplace among these managers.

CRM Manager Resume example

  • Resume Samples
  • CRM Manager

CRM Manager Resume

Objective : A dynamic leader driven to oversee, manage and work with all levels of personnel towards one common goal, while providing support wherever/whenever needed to ensure success. A skilled professional who coordinates multiple tasks by communicating the responsibilities and setting the expectations. A problem solver who practices and believes in a flexible and goal driven philosophy.

Skills : Excel, Operations, Operations Management.

CRM Manager Resume Example

Description :

  • Assignment involved working with various companies to implement a CRM platform (salesforce.com) to meet the needs of the organization.
  • Acted as an implementation consultant for converting organizations from a legacy CRM platform to salesforce.com.
  • Conducted analysis, designed, evaluated, modified, tested, and implemented salesforce.com for clients.
  • Gathered, created, and documented current and future business process flows.
  • Performed salesforce standard configuration, testing, and evaluation to ensure quality and consistency.
  • Designed effective solutions using custom configurations to meet specific client needs.
  • Applied deep function knowledge of CRM systems to customer needs and requirements.

Objective : Accountable employee demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the process. Working very well with others, as well as independently. Passionate about building productive relationships with clients, partnering and team members.

Skills : Project Development, Troubleshooting.

CRM Manager Resume Sample

  • Motivated and supervised an outbound CRM call center staff of 50.
  • Managed the customer relationship by providing service and support and ensuring 100% total customer satisfaction.
  • Monitored team and individual performance against sales goals.
  • Motivated the team, recruited, interviewed, hired and train perspective employees.
  • Improved results and enforced productivity standards.
  • Responsible for tracking and meeting call productivity metrics and timeframes.
  • Developed and coached staff to meet service and sales objectives.

Objective : Serving as the primary Salesforce administrator and subject matter expert, Providing recommendations on how to leverage CRM to execute on strategic vision, including lead scoring, prospecting, and retention strategies.

Skills : Microsoft Office, Oracle Siebel, Customer Service, Sales, Management Experience, Key Account Management, Sales Support, Business Intelligence.

CRM Manager Resume Template

  • Provided accurate and appropriate information in response to customer inquiries.
  • Demonstrated mastery of customer service call script within specified time-frames.
  • Maintained up-to-date records at all times.
  • Developed effective relationships with all call center departments through clear communication.
  • Ran reports and supplied data to fulfill customer report requirements.
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.
  • Formulated and enforced Service Center policies, procedures and quality assurance measures.

Objective : CRM Manager with 3 years of experience in Creating strategies for sales campaigns within Salesforce, and effectively communicate strategies for implementation, Analyzing campaign performance, and clearly articulate insight for how to improve engagement.

Skills : MS Office, CRM, Multitasking.

CRM Manager Resume Template

  • Drove CRM revolution from simple regional sales force pipeline tracking tool to global CRM system by implementing the worldwide system in ten months on time and on budget.
  • Trained global sales support staff to be regional support in their respective geographic regions.
  • Added increased functionality after the go-live date, such as Hoover's to augment client data.
  • Ongoing engagement with field sales and sales management for feedback and testing to improve and leverage continually the CRM tool.
  • Collaborated with IT and marketing to enable additional functionality inside the tool, such as linking brochures and sales collateral based on customer persona.
  • Achieved 100% sales user adoption rate less than six months after CRM implementation.
  • Increased sales productivity by over 20% in the first year, with all relevant information in one system.

Headline : CRM Manager with 5 years of experience in Maintaining daily, weekly, monthly, quarterly reports and dashboards that measure productivity and support the day-to-day needs of the organization, Fulfilling specific database requests and analysis regarding renewals, ticket sales, campaign tracking, and other initiatives.

Skills : Microsoft Office, Salesforce, Lean Six Sigma, Operations Management, Loyalty, CRM, Content Management, Vendor Relationships.

CRM Manager Resume Sample

  • Created fields, workflows, page layouts, role hierarchies, and Salesforce for Outlook settings as part of Implementation Maintain data in Salesforce.com system.
  • Developed and implemented sales processes.
  • Created Pivot Tables and highly detailed spreadsheets for Executive Leadership.
  • Developed CRM Administrator Standard Operating Process.
  • Created reports on records for data audits and quality improvement.
  • Provided new user training Created Training Modules for Learning Management System Created/authored Standard Operating Procedures manual that guides the day to day operations of the Salesforce.com application.
  • Created/authored Salesaforce.com User manual that provides the processes and instructions for the day to day use of Users.

Objective : Managing Salesforce processes, workflow rules, and business logic to ensure maximum productivity and efficiency, Regularly performing data hygiene of leads, accounts, opportunities, and custom objects.

Skills : SEO Consulting, Social Media Marketing, Mobile Marketing.

CRM Manager Resume Model

  • Responsible for managing, maintaining, and updating web content.
  • Handled customer relationship management and providing support for clients.
  • Developed landing pages Managing online customer support system and CRM software (Ontraport) Managing advertising and social accounts.
  • Developed ad created for marketing campaigns.
  • Set up ads and tracked conversion.
  • Troubleshoot website and software errors.
  • Created and set up sequences and sales funnel.

Summary : Results-driven, a marketing strategist with 17 years of experience in online and loyalty marketing. Extensive expertise in email campaign management, member engagement, and acquisition strategies. Well versed in leading cross-functional teams to deliver complex projects, strategic initiatives, and tactical programs. Demonstrated ability to proactively prioritize project needs, effectively manage resources, and consistently deliver a high level of client satisfaction in a fast-paced, deadline-driven environment.

Skills : Project Management, Dale Carnegie Training, Franklin Covey 7 Habits Of Highly Effective People, Developing Effective Working Relationships Training, Effective Management Training, CPR/AED Certified.

CRM Manager Resume Sample

  • Responsible for the management, growth, and training of the AmericInn Easy Rewards loyalty program.
  • Effectively managed the email marketing campaign process end-to-end including email program strategy, creative development, programming, campaign execution, Omniture tracking, and Exact Target reporting.
  • Increased email conversion rate by 100% by applying test plans, segmentation, and data-driven techniques to optimize email performance.
  • Utilized Omniture and Exact Target data to identify opportunities, generate post email campaign analysis, and provide recommendations for future campaigns.
  • Regularly attended Exact Target user group meetings and webinars to stay abreast of emerging technologies and trends.
  • Established role as the central point of contact for all end-user questions, training issues, data integrity, and quality concerns.
  • Saved 700 hours per day across the global sales force.

Objective : Detail-oriented CRM Manager qualified to excel in a fast-paced, results-oriented environment. Experience with demand projections, analytics, and strategy to meet demand sales goals. Strong communication skills and proven ability to maintain vendor and client relationships.

Skills : Advanced Dispense Routing Cerner PharmNet/CPOE Cerner Tools Medhost/HMS Meaningful Use Process Improvement Revenue Cycle PowerChart PowerPlans.

CRM Manager Resume Template

  • Managed the entire PeopleSoft CRM database for the Office of Graduate Studies, established and strengthened relationships through the constituent lifecycle to keep prospects involved.
  • Maximized recruiting effectiveness by leveraging multiple message channels to grow prospect interest.
  • Produced more than 7,000 qualified candidates with personalized survey and inquiry management.
  • Performed Data mapping, conversion testing, as well as build SQL, queries to provide reports for recruiters.
  • Worked with developers on a routine basis to troubleshoot reported problems pertaining to PeopleSoft, and PeopleTools.
  • Understood the application development lifecycle during the implementation process.
  • Provided internal automotive consulting and client-facing presentations via PowerPoint and keynote on the strategy and execution of a new CRM for Maaco and Meineke's new brand image.

Objective : Understanding the sources of data that feed the CRM system (warehouse, Marketo, KORE, phone system, SMS-MMS, etc.) and liaison with third-party vendors as needed to recommend how best to collect, organize, and use this data to maximize revenue and fan engagement.

Skills : Planning Skills, Multitasking, Data Analyst.

CRM Manager Resume Format

  • In charged of the entire PeopleSoft CRM database for the Office of Graduate Studies, established and strengthened relationships through the constituent lifecycle to keep prospects involved.
  • Planned and executed email marketing and social media strategy.
  • Provided expert analysis, design, development, acquisition, installation, maintenance, programming, testing, quality assurance, troubleshooting, problem resolution tasks, mission-critical applications, computing, and database management for the Office of Admissions & Recruitment.
  • Managed, implemented, and supported Ellucian Recruit Customer Relationship Management (CRM) development projects from initiation through deployment and implementation.
  • Assisted in the development of and maintain a robust communication plan for prospective students.
  • Trained admissions staff on the CRM systems use and capabilities.
  • Developed, implemented, and maintained the test and production environment of the CRM using a mix of personalization and multi-channel communications options, including email, customized student portals, etc.

Objective : Seeking a CRM Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills.

Skills : Planning Skills, Managing Skills, Communication Skills.

CRM Manager Resume Sample

  • Responsible for developing new product offerings for CRM, including the methodology for Fortune 1000 companies.
  • Assed a company's readiness for CRM, using our ERM (marketing automation software) Worked with Perot Systems of Dallas, as part of a team of three consultants, Marketing, Functional, and IT.
  • Worked with the sales team to present this product.
  • Provided software upgrades, hardware upgrades, and onboarded new laptops and servers.
  • Provided benchmarking information to our marketing team resulting in reducing client requests by 40%.
  • Facilitated all customer database segmentation, improvement initiatives, and analytics efforts.
  • Managed internal blog content.

Table of Contents

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CRM Manager resume examples

A modern resume example for a CRM Manager position. Based on the best resume writing practices.

  • No experience
  • Specialized

Average CRM Manager Salary

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Utilize successful CRM Manager CVs to be recruited by the firm you are eyeing.

Tweak your CRM Manager CV to the requisites of the job opportunity under consideration and incorporate the correct layout to its systematic contents. Give substantiation of your aptitude in the discipline of Customer Service and be assured of the success of your curriculum vitae by adopting the examples we provide on our web page.

Main Key Skills and Action Verbs for CRM Manager

For making your curriculum vitae far more effective and nice-looking to possible hiring managers, you're encouraged to add a couple of action verbs that explain your significant qualifications. For example, to become a CRM Manager or reach another relevant position in Customer Service, think of jotting in the curriculum vitae something like: online advertising, tableau,retail materials management.

Key Skills & Proficiencies

Action verbs, crm manager resume phrases to utilize.

Bettering your curriculum vitae or making a new beginning with it may demand certain handy tips and expressions that may deliver the results and charm your prospective hiring manager. Should you be actually hunting for a job in CRM Manager, go through your curriculum vitae and make sure you have put in some key phrases there, such as microsoft sharepoint, customer contact, and relationship marketing.

Phrases To Use

Best crm manager resume objective examples.

The opening section of your persuasive CRM Manager CV should have a well-prepared and accurately accustomed objective statement. Record your advantageous qualifications and related expertise in the peculiarities of Customer Service, and it will guarantee great results to your CV.

How To Use Resume Examples To Create A Job-winning Resume

Introduction.

It is no longer news that you need to submit a professional resume if you want to improve your chances of getting the job you crave. In this article, you will find out how resume examples can help you with this challenging task. Over the years, statistics have shown that many job seekers find the act of resume writing difficult. Creating resumes that can win you the job you desire can be challenging, especially if you are writing your first resume. However, thanks to the emergence of information technology, you can now say goodbye to the struggles that come with crafting a resume from scratch. Now, there are a wide variety of tested and proven job-winning online resume samples on different resume builders available for you to choose from. This makes it much easier for you to write resumes that will convince hiring managers to give you the job. As you keep reading this article, you will find answers to the following questions:

  • What are Resume Examples?

How do I create my own resume with Resume Examples?

How do professional resume examples work, why do we suggest using resume examples, what are the things i should pay attention to when searching for a resume example, can i edit resume examples according to my needs.

Let's get right into the details!

What are Resume Samples?

As the name implies, they are ideal examples of what resumes in different industries look like. For instance, they provide you with suitable resume structures and recommended details to include in your resume. Additionally, they also show you the most effective way to portray your skills and experience to your potential employer. With the aid of these samples, you can create your resume faster and boost your chances of getting the job that you crave. This is why we have gone all out to show you how you can use them to edge out your competition (other job seekers). You will also discover some key details about resumes. Read on!

If you want to prove to your potential employers that you are the perfect fit for a vacant position, you need to create a perfect resume or cover letter. However, there is good news. You don't need to rack your brain to write a job-winning resume. All you have to do is visit a reliable online resume builder, follow a few simple steps, and best. These resume builders give you access to many ideal examples of industry-related resumes you can easily refer to when creating yours. Resume samples provide you with the perfect guide you need to craft a readable and relevant resume. Here is how you can use them to create your own resume:

  • Choose samples with resume formats suitable for a specific job or industry.
  • Observe how the names and contact information are included and follow suit
  • Include your resume objective or summary, following the pattern
  • Take a look at how the skills are highlighted and do the same
  • Get keywords from the sample and use them in your own resume
  • Mention your education using the structure in the example
  • Pay attention to the font style and use the same when creating your resume
  • Make sure you proofread your resume to confirm if it aligns with the sample you used

After doing this, you can rest assured that you have created a professional resume.

Before explaining how these examples work, let's clear air. They should not be mistaken for resume templates that are ready-made document format designed to help job-seekers portray their career achievements, skills, education, and work experience to their potential employers in an organized and attractive way. Now, the purpose of an example is to provide you with sufficient context, general best practices, and insight on what a resume for a specific industry looks like. Once you have an idea about how writing a specific or targeted resume works, you can improve the way you write your resume. This is how they work in helping you achieve your goals of writing a job-winning resume.

Here's why we recommend you use them:

  • Makes writing a top-notch resume Easier

Most of them are written by resume experts

  • Helps you to avoid the mistakes most job seekers make

Saves you time

Makes writing a top-notch resume easier.

Writing a professional resume is easier when you use a resume example. It's no longer a hidden secret that some job seekers know little to nothing about creating a resume or cover letter. If you fall under this category, that's no problem at all. Not everyone is great at putting words on paper. So, don't feel bad because you struggle with this aspect. It isn't all doom and gloom.

Here's what you can do to make things better:

Look for samples of resumes related to the industry or position you are applying for and use them as a guide when writing yours. This will improve your ability to write a job-winning resume quickly.

When you use them, you are simply following a laid-down blueprint on the right way to write a resume suitable for any industry. This is because the options you will find on resume builders are crafted by resume experts. These experts possess vast knowledge about the do's and don'ts when it comes to writing a resume. They understand perfectly well what hiring managers look out for when they screen job resumes. For this reason, they ensure that the examples they make available to you on the resume builders are easy to read and well-formatted. They make it possible for you to draw the attention of any employer to your skills, experiences, and accomplishments. You can be sure that writer's block is a thing of the past when you use them as your guide. And the best part is this — you will be able to create a resume that will leave a lasting impression on your potential employers.

Helps you to avoid the mistakes that most job seekers make

One way to avoid the mistakes that most job seekers make is to use a guide for writing resumes. According to experts' opinions, most job seekers make spelling and grammatical errors. In the eyes of your potential employers, these mistakes are red flags that can prevent you from getting the job you crave. Using examples to create your own resume can help you cut out mistakes because you need to pay attention to every detail. By doing this, you can avoid the errors your competitors will likely make in their resumes. This gives you the upper hand.

Writing a resume from scratch takes a lot of time. But it gets better when you use samples because you get to save yourself a few minutes or hours of brain-racking. All you have to do is find a resume ideal for the industry of your choosing and use it to your advantage. Besides saving you time, you won't need to go through as much stress as you would have if you had to start from scratch.

Making a decision to use examples when crafting your resume is one step in the right direction. But before you settle for an example, here are a few things you should consider during your search:

  • Ensure they are industry-related resume
  • The resume format (Chronological, Functional, or Combination Resume Format). Make sure it is the perfect fit for the position you are applying for.

When it comes to resume writing, you control the situation completely. It is up to you to create a great resume that is well-suited to a particular position or industry. You can use this opportunity to transform your previous job experience into a sensation and catch the eye of your potential employers. If you want to pull this off easily, you can edit samples of resumes. The sole purpose of an example is to provide you with the right context required to craft a resume for a certain industry or job title. Every tip, resume format, or phrase you will find is designed to help you target industries specifically and show your worth. It helps you to prove to your employers that you are a professional who understands the demands of a position and the goal of the company. With the aid of this guide, you can easily draw the attention of the company's management to your skills, dedication, knowledge, and expertise. Regardless of the industry, you plan to begin or continue your career in, there is an example available for you to use. This implies that if you want to impress employers in industries like Information Technology, Real Estate Management, Accounting, and many others, there is one for you to edit according to your needs. No one is left out.

Final Words

So far, we have shared with you all you need to know when using these helpful tools to create your resume. It's now up to you to use all we have shown and explained to you to your advantage. Remember, although writing a great resume can be tasking, you can rest assured that if you use samples on industry-related resumes the writing experience will be much easier. We wish you success in your job hunting.

Targeting other Customer Service? See one of our examples:

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CRM Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the crm job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

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  • Analyze campaign performance and develop standard reports to share with cross-functional teams
  • SQL/SOQL query development and management for data isolation and analysis
  • Support strategic campaign planning activities including acquisition and redemption forecasting; develop campaign performance reporting and analysis
  • Create and manage reports and dashboards for the business
  • Work with a variety of SaaS Applications that make up our sales & marketing ecosystem, including Salesforce.com
  • Perform Target selection & optimization of marketing activities based on customer profiling and segmentation (campaign & CLC programs (via call, mail, print ...)
  • Auditing/Identification and optimization of campaign strategies and other factors impacting program performance. Identification of trends, issues, gaps and performance improvement opportunities across all CRM programs on a continuous basis
  • Manages high performing technical team to execute business priorities on a Sales and Service solution (CRM) on the Dynamics 365 platform
  • Establish world-class workflows and continuously test and measure improvements
  • Work with IT Global Infrastructure team to develop methods to partner and execute initiatives
  • Oversee multiple projects concurrently and provide regular updates on them to business owners, management and CRM team
  • Analyse historical revenue performance and forecast future email and push program performance
  • Understand data and turn customer insights into actions to optimize campaign performance; create recommendations
  • Establish reporting infrastructure, track and analyze performance, and communicate results
  • Demonstrated expertise in core competencies of data modeling, ETL, and SQL
  • Knowledge of how business processes relate to the data
  • Proficient in data management principles and concepts like ETL, ELT, OLTP, DW
  • Utilization of Netezza or similar high-performance applications
  • Work as the expert within Vail Resorts to implement all multichannel marketing campaigns (email, DM, mobile), including pass sales, resort, hospitality, retail and reservation, and automated confirmations to drive sales, cross-sell, and up-sell
  • Campaign Management
  • Lead the database marketing and campaign management efforts for the season pass, mountain, hospitality, real estate, and digital brands of Vail Resorts
  • Highly comfortable analyzing data
  • Very strong analytical mindset, with attention to detail
  • Strong presentation and communication skills, with an ability to simplify complex issues through explanation
  • Be the CRM Data expert, responsible for Data Governance and Data quality
  • Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
  • Digital Business Knowledge and understanding of typical digital KPIs and data constructs
  • Experience with modern dash-boarding and data discovery tools such as Tableau, Spotfire, Unica, SFMC and Microsoft (especially SSRS and Access) is
  • Pro-active, curious, eagerness to learn, good interpersonal skills
  • Strong program and project management skills
  • Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations

15 CRM resume templates

CRM Resume Sample

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, director, marketing analytics crm resume examples & samples.

  • 8 years experience in a quantitative marketing arena
  • Proven thought leader in DBM and CRM solutions
  • Excellent written and oral presentation skills; experienced team player
  • Strong problem solving; takes initiative
  • Experience with digital media analytics (i.e. Email, web, mobile)
  • Experience with DM analytics
  • Agency or consulting experience a plus
  • Graduate degree in Statistics, Quant MBA or related quantitative field
  • SAS, SQL (recommended)

Senior Consultant, Crm & Digital Analytics Resume Examples & Samples

  • 5+ years Intensive client side or agency analytical and quantitative modeling
  • Passion for data-driven marketing, business intelligence and demand generation activities in the B-to-B channels
  • Experience in the analysis of large data sets to find useful relationships (data mining)
  • Understand the interplay between online/social media and traditional media
  • Strong knowledge in analytics techniques
  • Marketing analytics - comfortable with large sets of CRM data, be it from Salesforce, Siebel, and other marketing automation tools
  • Mastery of major statistical processes and tests (ANOVA, Multivariate Regression, Clustering methods for segmentation, Factor analysis, Time series analysis
  • Knowledge of ad serving platforms (e.g., DART, X+1, Vindico), Web site analytics software (e.g., WebTrends, Omniture, Visual Sciences), paid search engine marketing data sources (e.g., Google, Overture/Yahoo, DART Search, Efficient Frontier) a plus
  • Industry experience in one or more of the following: retail, consumer manufactured goods, financial services, media/advertising and marketing services
  • Has led and intimately worked on projects such as customer segmentation, marketing mix modelling, touchpoint optimization, and price optimization

Cct-crm Program Manager Resume Examples & Samples

  • Partner heavily with business and technology partners, at all levels
  • Leads a large complex technology program containing multiple, interrelated projects targeting at achieving a variety of business goals
  • Leads the projects from initiation through implementation including phases such as planning, analysis, design development and implementation
  • Establishes project requirements, priorities, and deadlines
  • Ensures project is completed in accordance with all Risk, Architecture and other relevant firm wide guidelines
  • Coordinates resources (staff, equipment, vendors and consultants) across one or more projects
  • Manages budget, monitors program progress and adjusts resources and priorities accordingly
  • Provides program status and represents the program in various forums and meetings
  • Has responsibility in cross-integration of all of Financial Crimes technology program. This includes identifying and managing dependencies across these programs as well as coordinating FC technology status reporting, internal audit, and other organization-level activities
  • Helps in coaching and mentoring less experienced team members
  • Role may include people management responsibilities
  • 10 years of experience in IT program and project management

CRM System Analyst Resume Examples & Samples

  • Strong knowledge of MS CRM and administration of environment, large implementations, experienced development and knowledge of configuration capabilities
  • Good analytical and planning skills and strong problem resolution skills
  • Ability to communicate effectively across multiple levels and with personnel across various regions
  • Standard MS CRM 2011 functionality
  • Knowledge of Microsoft Dynamics CRM Customization features
  • XML or HTML or SQL tools background
  • Reporting tools - SSRS, Cognos, ab-initio
  • Demonstrated ability in developing requirements and Solution Designs
  • Evidence of creativity and problem investigation and resolutions
  • Leadership qualities
  • Organization skills

Customer Analytics COE Campaign & CRM Assistant VP Resume Examples & Samples

  • Project Management and Relationship Management
  • Becoming a point of contact for different business partners
  • Co-ordinating with the IT Team and the testing team
  • Creating leads forecasts and communicate risks and opportunities to business partners
  • Applying project management principles, theories and concepts
  • Develop Best Practices
  • Reviewing Criteria and tracking waterfalls to identify opportunities to increase lead volumes
  • Identifying opportunities to expand campaigns to new markets
  • Monitoring and promoting CRMS utilization
  • Training and coaching of junior team members
  • Ensure end-to-end campaign execution
  • Criteria Standardization: identify opportunities to standardize across markets and gain consensus among partners
  • Execution: campaign set up in the CRM system, list creation or rules creation and campaign fulfilment
  • Validation / Testing
  • Monitoring Results: design/develop waterfall reports, regular evaluation of CRM activity
  • Ensure Campaign Migration
  • Working in close partnership with various teams to ensure all campaigns are migrated to the new platform with accuracy (and within the given timelines)
  • Providing guidance and direction to the migration teams around campaigns, lists, campaign / contact history, fulfilment processes, and requirements
  • Ensuring all applicable Citigroup Information Security Policies and Procedures are adhered to by the team
  • 5 years of experience in Campaign Management with 2 years of experience with marketing based CRM systems
  • Experience with gathering user requirements and translating them into technical specifications
  • Robust business knowledge of consumer banking including retail banking, wealth management, credit cards and/or insurance products
  • Established competency in SAS, SQL, UNIX and Java will be an added advantage
  • Excellent understanding of complex data structures
  • Ability to present opportunities and insights to both technical and non-technical audiences (verbal skills, presentation skills etc) is a must
  • Strong analytical aptitude and logical reasoning ability
  • High degree of maturity to help coach junior teammembers

CRM Senior Manager Resume Examples & Samples

  • Report budget and finances
  • Analyze each client's specific request and determine the underlying problem and recommend proper solutions
  • Identify strengths and issues; drive and develop better behavior to create strong consultants
  • Participate actively in the recruiting process for other consultants
  • Actively lead and participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning all to achieve revenue goals at the Senior Manager level
  • Present solutions and proposals to clients and prospects
  • Successfully manage alliance relationships
  • Responsible for key client relationships and growing those accounts within Customer Experience practice and cross selling to other areas within WMP
  • Assist in re-engineering business operations and system processes around Sales & Marketing, Customer Service, Customer Self-Service, and Partner Channel Management
  • Lead teams in performing configuration and customization of the Salesforce.com platform, including templates and best practices specific to Private Equity/Alternative Investment, Asset Management, and Banking
  • Must have 8+ years of experience working for a consulting firm or a professional services division of a software company in a business analyst/consulting manager role
  • Minimum 2-3 years of hands-on experience working on the Salesforce.com platform; experience with other CRM packages such Microsoft CRM, InterAction, SalesLogix and Pivotal preferred
  • Must have experience in leading business development with prospective clients including definition, pre-sales, estimating, negotiating and project planning
  • Must have experience in leading and delivering end to end solution including strategy, design, development, testing and training
  • Ability to work both independently and within a team environment backed up by strong communication skills

Head of CRM Risk Appetite Resume Examples & Samples

  • Development and implementation of a credit risk appetite framework in line with divisional and/or group requirements
  • Setting of credit risk appetite limits at Single Name, Industry, Product and Country level supported by fundamental credit analysis
  • Facilitation of ad-hoc and regular portfolio reviews in co-ordination with credit officers
  • Monitoring and management of portfolio limits and potential breaches
  • Contribution to the Group and/or legal entity ICAAPs
  • Facilitation of credit risk stress testing efforts between CRM and Credit Analytics
  • Deal with any more strategic portfolio questions originated by Senior Management

CRM & Loyalty Director Resume Examples & Samples

  • Manage the development and maintenance of the CRM database system to serve the growth and needs of the CRM function across all direct to consumer engagement points
  • Work with leadership, cross-functional and vendor partners to ensure systemic optimization for data hygiene, analytics, segmentation and customer insight and understanding
  • Maintain a deep knowledge of consumer product needs, traffic drivers and behaviors, including appropriate acquisition, retention, re-engagement, and win back initiatives. Be a source of knowledge around the consumer, drive learning and understanding across the organization – evangelize the “voice of the customer”
  • Design and develop innovative customer engagement loyalty program, align key stakeholders and oversee implementation globally. Evaluate drivers of loyalty across Fossil’s key customer segments, enhance existing segmentation strategies and recommend models to improve operational program metrics
  • Lead the development and management of targeted marketing programs based on fact-based insights that drive consumer engagement, increase frequency of visits, maximize conversion, and lift revenue per customer
  • Apply best practices in the area of customer segmentation and analytics in support of marketing strategy and program development and execution
  • Build and maintain productive and trusting relationships with business partners to ensure CRM is working collaboratively across the organization
  • Create and maintain appropriate CRM metrics, reports, and segmentation models
  • Support the creation of Fossil Group’s marketing CRM capabilities across a balance of hiring top industry talent and developing our existing team members
  • 8-10+ years of CRM, Loyalty or related marketing field experience. Experience in retail, ecommerce is a preferred
  • Minimum of a Bachelor’s degree in Marketing or related field required. Master’s degree preferred
  • Report development and Business Intelligence application experience
  • Experience working with CRM systems, operations, and IT to deliver against objectives
  • Comprehensive understanding of marketing metrics, CRM and Loyalty
  • Experience working with large datasets including multi-channel, multi-brand, multi-product
  • Track record of success in providing analysis, strategic direction, and specific business recommendations to senior management on critical decisions
  • Proven success training and developing staff (direct reports), and success with “training” and “influencing” cross-functional/internal clients
  • Strong analytical, project management, storytelling and communications skills

Coordinator, CRM / Service Resume Examples & Samples

  • Develop CRM campaigns based on brand priorities and sales opportunities in a way to acquire and retain online/offline memberships
  • Implement a wide range of trigger campaigns with member database, and report the result in accordance with pre-aligned with KPIs
  • Work closely with eCommerce operation team for data extraction and campaign process setting while build strong cross functional alignment on campaigns with eCommerce Marketing team
  • Responsible for communication with CRM agency to analyse target consumers for effective CRM campaigns
  • Roll out email and SMS marketing activities to targeted members as scheduled in order to support online/offline stores
  • Support CRM operations at a store level in order to make sure membership program is well in present while coaching Retail field staffs on smooth implementation in field
  • Responsible for sales promotion member engaged to provide best support online/offline stores
  • Handle and maintain membership program tool kits such as In-store communication materials and promotional giveaway for Retail stores
  • Review and share CRM weekly and monthly report on a timely and accurate manner
  • Excellent command of Korean and English language
  • Excellent knowledge of MS-Office applications
  • High level of analytical skills International mindset
  • University degree or adequate education
  • At least 2-3 years of job experience in CRM field
  • Experience working in an international Company

Solution Architect CRM Resume Examples & Samples

  • Participate in defining for the CRM program the overarching architecture and technology stack, integration process, interfaces, scalability, etc
  • Ensure performance, reliability, security and scalability of the data and technical architecture
  • Analyze business requirements, define technical specifications and assess overall technical architecture impact
  • Manage infrastructure processes and requests supporting the overall CRM program
  • Propose innovative solutions based on business and strategic requirements
  • Participate and drive vendor selections, as appropriate for new technologies
  • Participate in cross-company initiatives on architecture and building strategy direction for cross-functional technologies
  • Experience with database technologies, managing large volumes and high-performance requirements – caching, message queuing and similar
  • Experience working with various interface technologies, and ability to design sequence diagrams to clarify dependencies
  • Understanding of ETL technologies and basic merits in building ETL processes
  • Deep understanding of physical hardware architecture, caching and network infrastructure
  • Solid hands-on experience of the traditional CRM ecosystem including data warehousing, analytics, campaign management / marketing automation, reporting/BI
  • Extensive experience with service oriented architecture design
  • Familiar with Java Application servers and deployments and experience with web services
  • Familiar with the security and legal requirement intrinsic to consumer data
  • Experience working closely with project managers, business analysts, QA groups, software developers, DBAs and fully understanding product lifecycles
  • Requisite Education and Experience / Minimum Qualifications
  • Bachelor Degree equivalent in Engineering, Computer Science or similar field of study; Master preferred
  • 2-3 years experience as a Technical architect for B2C CRM Projects (with technologies such as Neolane, SAS, Oracle Siebel, Aprimo, Unica, etc.)
  • 3+ years experience in IT positions, such as a Sr. Business Analyst or Technical Architect in IT consulting or industry (with an excellent track record)
  • Deep content knowledge and implementation experience with Enterprise Campaign Management/marketing automation preferred
  • Formal training or certification in data/technical architecture preferred
  • Knowledge and experience in enterprise software development / implementation life cycle
  • Strong customer focus and management of client expectations; ability to establish and maintain a high level of user trust and confidence in the group

Global CRM Experience Manager Resume Examples & Samples

  • Ensure CRM is integrated in everything we do, maximizing every opportunity to capture consumer data e.g. Football World Cup, product launch campaigns, brand campaigns etc
  • Ensure that data capture is included in all Brand Marketing activities (global and local) in the most effective way possible and that an on-going contact strategy is in place for consumers who register
  • Act as consumer champion in Brand Marketing to ensure that the consumer is at the heart of everything we do

CRM & Loyalty Manager Resume Examples & Samples

  • Ensure CRM is integrated in everything we do, maximizing every opportunity to capture consumer data e.g. Euro Football Championships, World Cup and local Brand Campaigns
  • Be the interface with the global CRM team to develop and execute a local engagement calendar that “connects consumers with their passion”
  • Work with the local sales channels (eCommerce, Retail and Wholesale) to execute best practice consumer centric campaigns in accordance with the cross-channel marketing governance rules
  • Work with local Category/Brand teams and key stakeholders to generate engaging content that keeps consumers coming back for more
  • Establish effective CRM processes that systemize 1-2-1 consumer engagement in a scalable model
  • Ensure the successful local implementation and management of the global Loyalty program, in close collaboration and support of the global team
  • Act as consumer champion in the German Market to ensure that the consumer is at the heart of everything we do
  • Be the expert on potential data sources so as to continuously add value to the quality of the adidas database and resulting consumer engagement

CRM LOD Op Risk & Control Consultant Resume Examples & Samples

  • Bachelor’s degree in Business, Economics, Finance, or Accounting, or an equivalent combination of education and work experience
  • 7 years of work experience including audit, operations, process engineering or risk management
  • Strong knowledge of SOX and other industry-related regulatory requirements, and operational risk concepts
  • Professional communications and presentation skills
  • Demonstrated leadership or management skills
  • Solid knowledge of risk management principles and controls, broad-based business practices, and deep understanding of segment/function business processes, with the ability to assess levels of adherence/execution and identify risk/control improvement opportunities
  • MBA or advance degree
  • Consulting experience at a corporate level
  • Project management skills
  • Strong writing and verbal skills
  • Ability to work within a matrix organization

CRM Technical Lead Resume Examples & Samples

  • Participate in driving architecture & technical requirements of Customer Marketing solutions
  • Work with Integration Services, Data Architecture& eCommerce teams to ensure solid end to end customer solutions
  • Manage day to day relationship with 3rdparty vendors
  • Be the go to resource for all things customer within the IT organization
  • Help establish, build & manage Customer Marketing team
  • Provide day to day support of Customer Marketing solutions
  • BS/BA in an IT Related Field
  • 8+ years of technical experience with at least 3 in a leadership position
  • Experience with ETL tools such as datastage,informatica, etc
  • Experience with OLTP & Analytics databases such as Oracle, Netezza, SQL Server, etc
  • Strong SQL expertise for data analysis &troubleshooting
  • Knowledge of integration technologies such as MQSeries, Tibco, SOA Fusion, etc
  • Experience with programming languages such as java,python, C++, etc (java preferred)
  • Experience working with 3rd parties integrating with APIs, data feeds, etc
  • Experience working in a matrixed environment
  • Expertise in delivery processes such as Agile &Waterfall
  • Knowledge of development lifecycle tools such as JIRA,QC, Fogbugs, etc

Senior Representative, Vacation CRM Resume Examples & Samples

  • Partners with UPRV Marketing manager and CRM Lifecyle Manager to plan, implement and manage the development and execution of all consumer direct mail, email and personalized web marketing campaigns to deliver against business goals set by Universal Parks & Resorts Vacations
  • Manage the implementation of transactional, promotional, informational, and dynamic content strategies that leverage customer lifecycle, maximize customer retention, win-back, cross-sell and up-sell programs
  • Develops and maintains strong partnerships with cross divisional stakeholders/partners to ensure business objectives are met by continuously enhancing and developing new UPRV CRM programs that drive new leads, retention, revisit and renewals that translate into increased vacation package revenue through series of communications that deliver personalized, relevant content
  • Assists in the creative development process in alignment with campaign objectives including but not limited to, development of project briefs, coordination of creative development, communication of creative concept with email designer, and securing all stakeholder feedback and approval
  • Become advocate and champion of UPRV business in all meetings and interactions while acting on behalf of UPRV
  • Utilize key success metrics and result analysis to assist in providing strategic recommendations for UPRV campaign enhancements and optimizations
  • Work with Analytics team to develop comprehensive UPRV CRM dashboard, testing strategies & reporting matrix
  • Track year over year campaign performance to identify changes in trends and recommend optimizations to further evolve UPRV CRM campaigns
  • Develop documentation for UPRV campaign process and integration with the UPRV Marketing Team & CRM marketing teams. Ensures adherence to plan
  • Proactively monitors competitive market information and performance of email campaigns to make effective strategic decisions and campaign adjustments
  • Partner with the Digital Analytics team to manage & maintain the UPRV e-mail database
  • Experience developing and analyzing reports to measure program success and formulating recommendations for improvement (3+ years)
  • Goal-oriented, self-motivated, creative, flexible and adaptable to new situations

Retail CRM Program Manager Resume Examples & Samples

  • Contribute and manage parts of the global direct to consumer calendar that leverages relevant brand priorities and commercial opportunities and reflects local events on store level
  • In-line with the global direct to consumer marketing calendar, identify campaign opportunities, develop single-channel/omni-channel marketing tools, cooperate with Marketing Service Providers (MSP), measure and implement improvements
  • Develop and implement strategies and programs to acquire, grow and retain consumer’s database
  • Evaluate the performance by defining standardized KPIs and develop standard and ad-hoc reports that can be used across markets
  • Brief Marketing Service Provider to create multiple-wave and automated trigger campaigns in Neolane campaign management tool
  • Build strong cross functional partnerships to align on campaigns to support the strategic goals. Regularly communicate campaign impact and recommendations to internal stakeholders and management
  • Act as the Global go-to person direct marketing programs , providing guidance, support and feedback on the day-to-day running of local initiatives and facilitate Global Brand approval of local Retail direct Marketing initiatives
  • Weekly, monthly and adhoc reporting on email performance metrics and analyze findings to identify opportunities to drive revenue
  • Excellent project management skills, organizational skills and the ability to effectively manage multiple projects at once
  • Strong interpersonal communication skills; ability to collaborate with cross functional teams in a fast paced agency environment
  • Other duties as requested by your manager
  • Essential Marketing and Communication background in Retail with demonstrated success in managing the execution of direct marketing campaigns required
  • Experience managing marketing calendars, promotion/pricing strategies and measure performance
  • Creative agency and operational vendor management experience
  • Experience with Neolane campaign management tool is a plus
  • Additional languages are an advantage
  • Minimum 3-5+ years marketing experience in Retail or Multi-channel player
  • Proven track record in CRM with an enthusiasm on direct marketing activations
  • Strategic, consensus-building and results-driven
  • Experience in digital/interactive marketing in an global operating organization, or at an agency
  • Ability to communicate clearly and present conceptual recommendations to tough audiences and win their buy in
  • Bachelor’s Degree in Marketing or related field required

Coordinator, CRM Operations Resume Examples & Samples

  • Program marketing and membership initiatives
  • Program services, including servicing plans, Cast awareness, program documentation, and reporting
  • Legal and regulatory compliance
  • Tracking and communicating when the documentation needs to be updated
  • Auditing Marketing Activities Helping to coordinate logistics for audit activities, e.g. dates, times, locations
  • Reviewing and synthesizing results of monthly Disney business unit self audits of face-to-face acquisition activities
  • Reviewing and synthesizing results of semi-annual mystery shop audits conducted by outside partner
  • Monitoring Marketing Activities Monitoring key operational reports and flagging potential issues for follow-up
  • Monitoring bank issuer’s Planned Outage Calendar and communicating outages to Disney business units
  • 2+ years experience in an office setting, engaged in coordinational, operational and/or project management activities
  • Experience coordinating operational functions for a line of business, including
  • Partnering with internal and external partners
  • Creating and documenting processes
  • Developing and following project timelines
  • Self-motivated, accountable and highly organized
  • Ability to work independently, prioritize and juggle multiple deadlines and projects while keeping peers, partners and supervisor abreast of activities
  • Ability to thrive in fast-paced environment with complex projects and constantly shifting priorities
  • 5+ years experience in an office setting, engaged in coordinational, operational and/or project management activities

Ipb-banking CRM System Analyst Resume Examples & Samples

  • Work with the technology team to setup strategy, architecture framework and operation plan to grow the CRM application
  • Responsible for tracking key milestones & adjusting project plans and/or resources to ensure roadmaps are adhered
  • Prepare and present execution progress to management, including coordinating of communication across stakeholders that impact the scope, budget, risk, and resources of the work effort being managed
  • Communicate effectively and consistently across business and technical teams
  • Perform application analysis, design, coding, testing and user training activities
  • Drive growth in the area of application usage and adopting new functions to support banking CRM activities
  • Manage day to day problem tickets, diagnosis and change release
  • Mentor, coach and grow a world-class application development team
  • Degree qualifications in Information Technology
  • Minimum 4 years of experience with SAS Enterprise Business Intelligence platform
  • Minimum 2 years of experience with SQL SSIS
  • Minimum years of experience as a business anlayst and/or systems analyst
  • Knowledge on banking products such as Mutual Funds, Fixed Income Securities and Insurance will be a strong plus
  • Candidate with more than 10 years direct experience will be considered for more senior role
  • Strong in SAS programming, database design, query performance optimization and usage of SQL SSIS
  • Proficient in usage of Microsoft Access and Excel
  • Working knowledge of requirements gathering, system analysis and design techniques
  • Familiar with advanced testing technques to verify completeness and accuracy of data during processing
  • Meticulous in work and good and follow up skills
  • Able to work independently and perform in a high-energy fast paced environment with tight deadlines
  • Strong team contributor with excellent verbal and written communication skills
  • Good critical-thinking & analytical skills
  • Good presentation skills to conduct training for end users
  • Able to manage a small team to support development and on-going BAU activities

CRM Lead Generation Manager Resume Examples & Samples

  • Develop and execute multi-touch demand generation campaigns that incorporate leads projection, nurturing tactics, conversion acceleration and ROI best practices
  • Responsible for all External Lead generation opportunities which includes: Database rental, Facebook / Twitter lead generation campaigns etc
  • Identify new opportunities and manage the portfolio of European service providers in the lead generation industry
  • Collaborate with the content manager to ensure the content is relevant for our target audience at any point of time
  • Work closely with the CRM Operations manager to ensure that the conversion of new leads meets the agreed KPI’s and that strong email programs are developed according to the nature of the leads and campaigns
  • Ability to work with executive management
  • High attention to detail
  • Improvement focused, able to challenge the norm
  • Commercial and financial awareness
  • Result-driven personality
  • Fluent English (+ ideally one other European language)
  • University Degree (e.g. in Marketing, Sociology, Economics)
  • 2-4 years of digital marketing and CRM experience (agency or client)
  • 2-4 years of experience in an international/multilingual Direct to Consumer environment (eCom/Retail)

CRM Operations Coordinator Resume Examples & Samples

  • Develop, implement and effectively track email marketing campaigns
  • Provide feedback to the CRM nurture manager on every success and failure of the emails and CRM programs
  • Execute and create the task descriptions on an on-going basis
  • Help create email-marketing campaigns & identify landing pages
  • Provide solutions to any operational roadblocks, and then executes those solutions
  • Participate in meetings and present results/recommendations
  • Manage the email marketing calendar and update the relevant stakeholders when changes occur
  • Assess the performance of email marketing campaigns through quantitative and qualitative metrics
  • Must have a positive attitude and be a team player
  • Strong IT skills across all applications
  • Excellent organisational and planning skills
  • Knowledge of Basic HTML & Photoshop
  • Ability to operate independently, assume responsibility for self-directed programs and align a mix of internet marketing programs to leverage opportunities and to drive results
  • 1-2 years of digital marketing and CRM experience (agency or client)

Senior Specialist Retail CRM Resume Examples & Samples

  • Manage end-to-end CRM projects – from idea generation to business requirements, accompany development process, test and execute working with internal cross functional teams and external third parties
  • Support in the planning, reviewing and customizing the CRM application as needed to meet needs of the business
  • Coordination of the roll-out of prioritized CRM initiatives projects to business, training users on CRM applications, and providing ongoing support to CRM users
  • Leverage current and future technology solutions to enable a best-in-class CRM solution
  • Ability to deliver results in an environment that demands a consultative approach and solutions that span multiple environments and business areas
  • Become an expert on global and local CRM tools, CRM programs and CRM systems and share best practices to organization and derive new business requirements
  • Create direct to consumer programs to acquire, grow and retain consumer’s database
  • Bring direct to consumer communication best practices to the adidas with rigor around "testing, learning, and optimizing" before global roll-out
  • Establish/maintain campaign results report to track progress and impact of marketing initiatives over time against established benchmarks; implement closed-loop measures to track results to sales revenue
  • Essential Marketing and Communication off- and online background in Retail with demonstrated success in project management
  • Confidence in dealing with data and understanding of IT processes and change request management
  • Advanced user of MS Office
  • Fluent in English
  • Highly numerate with a strong capability to analyse data and produce actionable insights
  • Minimum 3+ years CRM experience in Retail
  • Proven track record in CRM with an enthusiasm on project management, processes coupled with creative sensitivity
  • Demonstrable knowledge and use of CRM Tools, in particular Campaign Management Tools such as Neolane
  • Strong Marketing Communication background in Retail
  • Proven digital communication skills

CRM Lead Generation Coordinator Resume Examples & Samples

  • Provide input and assistance with the creation of online prospect acquisition and retention plans designed to maximize lead generation
  • Analyse and report on campaign performance and user behaviour
  • Support the Lead Generation manager in maintaining the portfolio of external vendors up to date
  • Support the Lead Generation manager to create lead-nurturing program based on prospect profile
  • Brief campaign page to capture leads
  • Strong communication skills: written, oral and presentation
  • 0-1 year of digital marketing and CRM experience (agency or client)
  • 0-1 year of experience in an international/multilingual Direct to Consumer environment (eCom/Retail)
  • Fluency in English (written and verbal)

CRM CTI Expert Resume Examples & Samples

  • Work with Business Analysts to identify and prioritize requirements
  • Conduct internal client assessments which includes as-is, to-be, gap analysis phased technology plans, project plans and audit documentation ·
  • Be responsible for identifying gaps and issues, recommend areas of opportunity, determine potential timing and sequencing of improvement initiatives,
  • Own IT architecture for each customer contact hub as part of the wider Customer Contact Transformation solution
  • Work with external contact center vendors to
  • Demonstrable industry leading knowledge across the Contact Centre domain and leading-edge thinking in the arena of Omni-channel contact solutions. ·
  • Experience working in complex, enterprise, global Salesforce.com
  • Enterprise business solutioning experience for large corporations
  • Experience performing as technical architect for transformational programmes
  • Familiar with customer call centers and common call center technologies - OpenCTI, PBX, WFM, CRM, etc
  • Familiar with basic principles and advantages/disadvantages of options for remotely accessing applications - e.g. VPN tunnelling, virtualization, remote web access, etc
  • Familiar with authentication and single sign-on standards such as SAML and OAuth
  • Demonstrated ability to build and maintain working relationships with a diverse community of technology and business partners and effectively influence both technical and non-technical audiences ·
  • Demonstrated ability to build and maintain working relationships with executive leadership ·
  • Demonstrated ability to deliver and support large complex projects ·
  • Strong skills in analysis, creativity and innovation – able to conceive original and practical solutions to complex and business-critical problems

Associate Director, Lead CRM Technology Resume Examples & Samples

  • Provide technical leadership on strategic Capital Markets CRM platform
  • Continuously evaluate and drive measureable improvements to process, systems, tools, and related technologies
  • Lead, execute and facilitate through the full life cycle of CRM solution implementation
  • Proactively identify risks and defects, and create technical solution to continuous improvements
  • Coordinate testing with QA team and ensure quality deliverables
  • Focus on the purpose of the job and the desired outcome of the work
  • Responsibilities with highest time percentages should be listed first
  • Use clear and concise language that matches the type of role that can be readily understood by the employees – avoid acronyms
  • If describing generic responsibilities (i.e project work, analysis, developing business, operating plans) you may need to provide examples
  • Minimum 8 years experience design, provision, and implement enterprise level CRM solution in financial industry
  • Minimum 5 years Leadership experience working with business partners and IT leads to share best practice, define strategies, and develop implantation plans
  • Solid understanding of IT systems including system design, database and programming concepts
  • Strong interpersonal and communication skills for driving strategic initatives through large and diverse organizations
  • Good understand of business process and flows
  • Ability to work multiple projects and work streams at one time in a global environment . Must be able to deliver quality in an efficiently and timely manner
  • Flexibility and dedication
  • Bachelor’s or master’s degree in Computer Science, Information Technology, Business Management or a related field

Sportscraft CRM Campaign Manager Resume Examples & Samples

  • Management and optimisation of Sportscraft's email and direct mail campaigns from concept through to execution and evaluation
  • Responsible for ensuring that all customer communications meet brand guidelines, reflect brand identity and are consistent with other marketing channels
  • Manage stakeholders, both internal and external to the business to ensure campaigns are executed to brief and on time
  • Develop and execute email creative tests to improve template designs and performance
  • Assist with reporting and delivering analysis and insights on the email programs
  • Work with APG & Co's other brands to improve creative execution of their email campaigns where necessary
  • Keep up to date with all competitor activity and CRM best practice to ensure APG & Co's CRM activity is cutting edge
  • A minimum of 3 years' experience in email and direct marketing, ideally in a fashion or creative industry
  • Have a strong ability to brief requirements and judge good creative
  • Strong knowledge of email marketing best practices
  • Have excellent communication skills, along with strong organisation skills and attention to detail
  • Experience or an interest in fashion is essential
  • A proactive attitude and a desire to excel at everything you do

CRM / Email Manager Resume Examples & Samples

  • Work closely with marketing, design, editorial, and engineering teams to compile email product requirements
  • Recommend and implement email solutions with in-house content management systems to solve business needs across multiple site email program (e.g. Cheetah Mail)
  • Stay on top of email technology and customer acquisition techniques within the industry, including competitors, and use that information to help inform our roadmap
  • Help develop and implement Newsletter emails and CRM roadmap including writing requirements and user instructions to be used in agile development process
  • Prioritize development initiatives and manage the flow of in-bound product development requests across network
  • Collaborate with other product and marketing managers to ensure that development and strategy initiatives align
  • Test features to ensure business requirements and product specs are fulfilled
  • Troubleshoot with respect to email deployment issues and take full ownership of list management and deployment training
  • Drive product development on tight deadlines -- working closely with editorial, design, analytics, marketing, QA, and project management teams
  • Review metrics that inform the success of the product and reporting those metrics back to stakeholders
  • Strong communication skills, capacity and desire to keep relevant stakeholders well-informed at all times
  • Minimum of 2 years overall experience including CRM or marketing strategy; 1-2 years in email marketing
  • Proficiency in email marketing with demonstrable knowledge of best practices, understanding of trends related to privacy and regulatory environment, experience with common tools in the marketplace, etc
  • Experience with email management services (Cheetahmail, ExactTarget, etc.) and email HTML coding
  • Proficiency with web analytic tools including Omniture, marketing analytics/metrics, and standard marketing KPI’s with various online and offline channels
  • Experience in digital marketing for a digital media and entertainment company
  • Experience with analysis and interpretation of customer or campaign data
  • Project management and product development experience
  • Well-organized, creative, independent, self-motivated individual
  • Effective interpersonal skills and professional demeanor
  • Excellent problem solving skills and investigative abilities. Willingness to jump in and resolve challenges
  • Ability to work well in a rapidly changing environment
  • Ability to effectively prioritize and adjust to multiple demands
  • Proficient in Microsoft Office Tools and Keynote
  • Enthusiastic about Disney and committed to upholding the quality of the brand

Senior Manager Global CRM Resume Examples & Samples

  • Gathering and documenting loyalty specific business requirements and functional specifications for the global loyalty program across multiple different regions and markets
  • Developing the best consumer experience into the loyalty App and Content Hub
  • Sourcing and creating the rewards fulfilment delivery framework

Crm & Enterprise Solutions Consultant Resume Examples & Samples

  • Must be able to work independently and with groups to meet deadlines
  • Willingness to learn other software products and technologies
  • Positive, self-directed and self-motivated
  • Minimum 3 years consulting experience
  • Microsoft or SalesForce certification preferred
  • Strong Microsoft Dynamics CRM or SalesForce functional and technical expertise
  • Some programming experience, including .NET, and/or Scribe would be beneficial
  • MS SQL Server knowledge desired
  • Experience with installation of software including some hardware knowledge

CRM Campaign Analyst Resume Examples & Samples

  • Design and implement multi-channel marketing campaigns for execution through Teradata's campaign management platform (TRM)
  • Generate customer lists and deliver the leads to customer contact channels
  • Track campaigns and develop campaign performance and ROI analysis
  • Consult with analytics team to develop analytic tools and recommended selection criteria
  • Write custom SQL that takes marketing campaign definitions, rules and selection criteria and enables execution through TRM application
  • Bachelor’s Degree in Marketing or Business required
  • Master’s/Advanced Degree in Marketing or Business preferred
  • Deep understanding of relational database models
  • Ability to make written and verbal recommendations, in a way that demonstrates clarity and confidence
  • Ability to communicate technical requirements to non-technical business partners
  • Demonstrated strong quantitative skills - developing complex formulas and statements
  • Understanding of P&L and Financial KPIs (Key performance indicators)
  • Data manipulation skills working with flat files (csv, txt, delimited and fixed width)
  • Proficiency writing SQL queries and statements
  • 3 or more years of experience working in the banking industry
  • Must have the ability to document codes
  • Strong knowledge of lead development; preferably in TRM/Aprimo

Senior Manager Customer Experience & Crm Solutions Resume Examples & Samples

  • Lead business design and delivery of IBCC and Divisional strategic programs that have a major Customer Experience and Desktop Solutions component. The incumbent accomplishes this by
  • Assuming a gate-keeping role for new initiatives impacting our Contact Centres
  • Acting as Subject Matter Expert on Customer Experience and Desktop Solutions
  • Participating in the development of business cases and evaluating the costs and benefits of specific projects
  • Ensuring strategies and initiatives consider customer and Contact Centres implications and needs
  • Support the governance and continuous improvement of IBCC Customer Experience and Desktop Solutions. The incumbent accomplishes this by
  • Defining the business vision / strategy, considering the evolving needs of our customers and contact centres
  • Defining business roadmaps / plans and leading their implementation
  • Leading the identification and documentation of contact centres business needs
  • Acting as liaison between IBCC and IT partners
  • Source of knowledge and insights into best practices and competitive environment on Contact Centre Trends / Business. The incumbent accomplished this by
  • Conducting continuous research on current and new technologies, processes and programs
  • Partnering with IT teams to research and evaluate new solutions
  • Review, prioritize and respond to enquiries / issues / requests for information from countries, IB partners and Contact Centres. The incumbent accomplishes this by
  • Ensuring issues impacting customers and Contact Centres are identified and solutions implemented by the appropriate departments
  • Escalating to Management with recommendations to address the situations
  • Providing ongoing advise and counsel to Contact Centres
  • Knowledge of Customer Service environment
  • Proven track record in managing small to medium size projects
  • Thorough knowledge of technologies supporting Contact Centres
  • Familiarity of the International Banking business and the status, capabilities and trends occurring within the contact centre industry
  • Proficient in MS Office, particularly spreadsheet and presentation tools (e.g. Excel, PowerPoint)

Crm Force.com Specialist Resume Examples & Samples

  • Configure Salesforce.com (declarative configuration)
  • Map, Transform, Migrate, and Integrate Data across systems
  • Develop Visualforce Pages and Apex Controllers, Classes, and Trigg
  • Salesforce.com declarative configuration, Apex custom code, Agile/Scrum methodologies, Linux shell interface
  • Salesforce.com Data Loader, Informatica, Talend, Scribe ETL, SQL Stored Procedure, Composite Data Virtualization

CRM Insights Manager Resume Examples & Samples

  • Develop and manage an ongoing segmentation strategy for CRM customers across channels
  • Collaborate with CRM managers to evolve how best to cluster and target customers and prospects
  • Contribute to Post Mortems for cross-functional CRM campaigns
  • Create and manage targeted lists of customers for relevant campaigns deployment
  • Design and Implement a data-life policy and purge plan based on evaluation and prioritization of new and existing metrics around customer efficiency and value
  • Advise on new business opportunities in regards to data, list merges or append services
  • Provide statistically-supported, actionable insights regarding customer messaging strategy to improve business decisions
  • Identify, develop and document optimization methodologies to improve campaign effectiveness and enrich the customer-journey
  • Contribute as the CRM stakeholder to strategic intelligence-initiatives that traverse business units (sales, brand, product, and technology teams) that address larger company goals
  • Collaborate with internal teams to identify failures in processes or customer funnels and implement frameworks in order to mitigate churn
  • B.A. in Statistics, Computer Science, Analysis or similar data science discipline
  • 3 - 5 years of hands-on CRM experience preferably around analysis of customer datasets
  • Experience as a DBA or working directly with large data sets and warehouses preferred
  • Experience or knowledge of the gaming industry and its best practices
  • Ability and experience writing and executing SQL queries on large data sets
  • Understanding of customer engagement, online marketing metrics, and customer lifecycles
  • An Analytical mindset, with skills in diplomacy, problem-solving and consensus building

CRM Integration Manager Resume Examples & Samples

  • Organize, manage, and lead the NCSA CRM Integration team on a day to day basis
  • Work with the CRM Director on resource planning to handle total load for all content creation and configuration for CRM campaign needs
  • Design, implement, and evolve process flows for all campaign configuration for CRM NCSA integration team
  • Work in a client-service relationship with the CRM Strategic Managers on planning, estimating, implementing, and executing all CRM multi-channel campaigns
  • Lead the integration team members in how to code, load, segment, target, localize, and QA all targeted multi-channel campaigns for NCSA
  • Insure best practices are followed for all configured campaigns from a coding and application perspective, and that all campaigns are executed to the highest quality possible
  • Provide performance reporting of the individual campaigns as well as the operational efficiency of the team itself
  • Lead the requirements for the functional improvements to the toolset back to IT to continually improve the teams efficiency and capabilities
  • Develop and implement tracking tags for all campaigns to enable better individual and cross channel reporting, and insure it’s accuracy for quality of source data
  • Monitor relationships with outside agencies to develop and produce CRM content pieces
  • Create, modify, and update campaign images and assets on an ad hoc basis
  • 5-7 years of experience working with enterprise toolset operations around web and email content
  • 2+ years of management experience in a technology environment
  • College degree in CIS, CS, other online technology sciences, or comparable work experience
  • Expertise in processes and their application to technology tool usage around the management of a team
  • Demonstrable mastery of HTML5 and CSS, and their application to Email marketing
  • Strong understanding of web technologies in general, specifically HTML5, SQL, CSS, SOAP & REST API’s, etc
  • Understanding at least one web programming language and demonstrable competence in it
  • Competence in Adobe Suite, specifically Photoshop and its web applications
  • Strong understanding of technology and standard business software like Microsoft Office, outlook, etc
  • Must be detail oriented and obsessive about coding, tracking and execution of online technology
  • Interest in online technologies and their application to Digital Marketing
  • Strong English written and verbal communication skills required
  • Passion for gaming, technology, and internet culture a plus

L Oreal Paris, Director of Digital & Crm Resume Examples & Samples

  • Partner with IMC, Marketing, IT, and multiple agency partners to evolve L’Oreal Paris’s digital vision and ensure the platform supports all key business objectives
  • Lead the project management of digital creative development and production including the approval process and QA testing
  • Strong marketing brief and business requirement development
  • Must have experience in creative development
  • 8 + years relevant industry experience (beauty experience not required)
  • Strong and proven interactive track record/performance

CRM Product Analyst Resume Examples & Samples

  • BA/BS, MBA desired
  • Operational experience in front or back office providing client service delivery
  • Agile and Project Management experience a plus
  • Continuous improvement experience including Lean and Six Sigma is desired
  • Experience with CS tools a plus

CRM Product Consultant Resume Examples & Samples

  • Strong analytical skills including ability to gather and analyze data and to communicate results to diverse audience groups
  • Salesforce.com and CRM experience is desired
  • Agile and Project Management experience preferred
  • Experience with CS tools is a plus

VP, Crm Lead Resume Examples & Samples

  • Provide project and program management leadership to key projects and in support of Global Client Intelligence goals
  • Proactively identify risks and business issues
  • Define key performance indicators for success and measure teams against goals
  • Help drive organizational discipline
  • Ensure accountability
  • Provide strong leadership/influence more broadly across the platform in terms of efficiency, culture, and disseminating RBC business objectives and RBC values
  • Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset
  • Matrix manage across various lines of business, Technology and Operations
  • BA/BS Degree
  • 8+ years global project management experience, including the deliver of CRM solutions in a Financial Services environment
  • Subject matter expertise and in-depth knowledge of enterprise CRM systems
  • Ability to work multiple initiatives and work streams at one time in a global environment
  • Bachelors Degree with an in depth understanding of Capital Markets
  • Proficient in Microsoft Office and Microsoft Project
  • Analysing and segment all AOL customer databases
  • Supporting marketing campaign testing and optimization with post-campaign analysis and insights
  • Driving usage/retention curves and customer LTVs by product and segment
  • Developing a deep understanding of the key customer value drivers and identifying the most valuable customers
  • Identifying and recommending new CRM opportunities based on customer usage analysis
  • Working closely with colleagues in the US data warehouse and customer insights teams to share learnings
  • Providing regular reporting, analysis and insights as agreed with stakeholders
  • Presenting key insights at weekly performance meetings
  • Customer insights experience, gained in an online business
  • Highly numerate individual with excellent data mining, analytical, modelling and statistics skills
  • Demonstrable experience in customer data analysis with a track record of identifying and delivering insights which enable data-driven decision making
  • Experience supporting customer segmentation, marketing campaign testing and optimisation
  • Competence in SQL
  • Ability to interrogate large databases efficiently
  • Ability to turn data into clear, concise and actionable insights and recommendations
  • Ability to work collaboratively with internal and external partners who may be less numerate
  • Enthusiastic, tenacious and proactive approach to problem solving
  • Commercially astute and results-driven
  • Experience in preparing reports and presentations for senior management and strong communication skills
  • BA or BSc degree or professional qualification or equivalent experience required

Crm Systems Manager Resume Examples & Samples

  • Work with departmental leaders to define needs and craft solutions in core CRM System applications
  • Coordinate CRM Systems use across all relevant departments at the Museum
  • Assist in developing and maintaining processes and procedures relating to the use of the CRM System, related applications and software, and data protocols
  • Work alongside the finance, development, membership, marketing departments and the Shops to configure and set up campaigns, memberships, appeals, and sources at the start of the fiscal year and throughout the year as needed
  • Lead training for departmental power users in all appropriate areas of CRM-System applications
  • Build detailed lists and extractions to contribute to research, strategic solicitation, fundraising and marketing efforts as required by all departments within the Museum
  • Develop and maintain reports including but not limited to, fundraising and other revenue sources, ticketing and attendance, campaign performance, constituent behaviors and activities
  • Implement detailed and accurate reporting for the senior level management, specific to the department needs and requests
  • Work to identify report requirements and ensure proper testing of data to ensure its accuracy before it is executed and/or presented
  • Manage the relationship with the various application support teams on behalf of the MUSEUM by addressing issues that require immediate resolution and being an advocate for adjustments to the software’s applications and policies when necessary
  • Work with APPLICATION users to maintain the integrity of the database by developing and implementing account clean up procedures
  • Assume other duties and responsibilities as required
  • 7 – 10 years’ experience in a cultural institution or similar non-profit organization, with minimum 5 years focused on data management and systems
  • Experience with comprehensive CRM systems, with advanced skills in reporting and analysis, system integration and training
  • Knowledge and experience using Microsoft Office with advanced skills in Word and Excel, specifically in how it relates to CRM reporting and data imports and exports
  • Ability to translate complex technical concepts to non-technical users with strong collaboration and interpersonal skills
  • Ability to develop adequate technical specifications based on information gathered from database application end users
  • High level of organizational skills required to fulfill projects and meet deadlines
  • Ability to troubleshoot database problems
  • Must be able to pass pre-employment background-screening
  • The job’s minimum requirements include a bachelor’s degree, or foreign equivalent, in computer science, mathematics, statistics or relevant field of study

VP-crm Integration Resume Examples & Samples

  • Lead, execute and drive measurable improvements to process, systems, tools and related technologies
  • Define, scope, analyze and budget large scale initiatives
  • Facilitate and direct intra- and cross line of business process design
  • Influence cross discipline teams on new opportunities on managing client intelligence and lead change imitative for a sustainable shift in behaviours and mindsets
  • Identify continuous improvement opportunities and drive project progress and benefits
  • Minimum 8 to 10 years global project management experience, including the delivery of CRM solutions in a Financial Services environment
  • Strong analytical/critical thinking
  • Strong written and oral presentation skills including creative PowerPoint skills
  • Proactively identify operational risks/ control deficiencies in the business
  • Review and comply with Firm Policies applicable to your business activities
  • Escalate operational risk loss events, control deficiencies and risks that you identify to your line manager and the relevant risk and control functions promptly

CRM Graduate Resume Examples & Samples

  • Work with the CRM team to build promotional and transactional campaigns across the UK, Italian and Spanish markets
  • Source copy, prices and imagery from internal teams for regular updates to weekly/daily campaigns
  • Work with stakeholders to ensure that campaigns progress through the business in a timely manner
  • Execute thorough QA of all activity
  • Update status reports for the teaM,
  • Implement test and learn initiatives
  • Review the email metrics with the team and look for ways to improve future campaigns
  • Monitor emails to ensure they land on time and deliver on KPIs
  • Help research email best practice amongst all markets and communicate them to the team
  • Degree (2:1) in e-commerce / design or a marketing related subject
  • Understanding of online/digital marketing
  • Understanding of eCRM campaign development
  • Basic HTML (email) coding knowledge (desirable, not essential)
  • A passion for the web and the potential of e-commerce
  • Excellent time management
  • Good creative eye and attention to detail
  • Business, commercial and cultural awareness
  • Energetic, driven to succeed with a desire to learn
  • Proactive team player
  • Self-motivated, uses initiative and is a problem solve
  • Work to tight deadlines with a can do attitude
  • Willingness to go beyond the call of duty to get the job done
  • Sense of humour a must!

Representative, International Crm-bb & BC Resume Examples & Samples

  • Manage the content and offer strategies for International email streams to ensure brand consistency, accuracy, and offer availability. Serve as an additional point of contact for International IMC team
  • Develop and maintain partnerships with cross divisional stakeholders/partners to enable cross-departmental collaboration and alignment throughout campaign cycle
  • Participate in the creative development process by developing project briefs, coordination of creative development, documentation and communication of creative review feedback with email designer and securing all stakeholder feedback and approval
  • Partners with Manager – CRM Resorts and Manager – B2B CRM on implementation of tactics that leverage email marketing to drive lead generation and social engagement of email recipients
  • Manage email communication schedule to ensure timely execution of all UO & stakeholders program
  • Analyze campaign effectiveness and communicate business results. Proactively monitors competitive market, tracking competitors email campaigns. Stay current on email marketing best practices and present new ideas to the rest of the marketing team. Participate in maintaining the integrity of email deliverability through participation in QA testing and ensuring compliance at all times with CAN-SPAM regulations
  • Exceptional combination of creative and strategic thinking with hands-on execution
  • Superior communication and interpersonal skills; and proven ability to partner across an organization with a very strong deadline driven focus
  • 3-5 years marketing experience in Travel & Hospitality preferred: Development of CRM marketing strategies involving email, lead generation, mobile, and social marketing
  • Direct Marketing experience with large scale complex programs. Ability to apply marketing automation, segmentation and sophisticated targeting strategies to CRM programs
  • Understanding of email marketing best practices and response optimization techniques. (3+ years)
  • Superior project management, trafficking, and organizational skills, with high attention to detail, proven ability to prioritize multiple projects in a fast-paced, deadline-driven environment
  • International marketing experience a plus
  • Experience with travel agent facing tactics a plus

Director, Ipm / crm Platform Resume Examples & Samples

  • Identify, assess and resolve business challenges using the full capabilities of the implemented SAP CRM/IPM Solutions. Provide solution expertise to drive the appropriate use of the technology solution and insure capabilities are effectively utilized and exploited using the CRM/IPM platform. Solution designs will be created such that they are easily supported, cost effective and improve overall efficiency
  • Collaborate with project teams to gather requirements and assist teams with translation of requirements into design. Enforce the use of SAP design and development guidelines for projects to ensure new solution designs comply with WB architecture and standards
  • Liaises with multiple support organizations where composite support is in place & acts as a point of escalation for high severity Major Incidents (MIRTs). Ensures that our targeted support model is achieved (LCL %). Reviews Service Provider Dashboards, & KPIs to ensure SLAs are met, RCAs are proper, & Corrective Actions are funded and implemented. Provides governance/approval of changes to production (Cookbooks, Change Requests, Charm Approvals). Supports contract renewal initiatives (such as GXS) and helps Technology Solutions move new applications into the support model. Ensures that the application is upgraded and maintained in compliance with our release strategy
  • Establish and/or maintain SAP best practices and procedures for development in the CRM/IPM footprint. This will include appropriate use of HANA Technologies as well as traditional development tools such as ABAP, Java, WebDynPro, etc. Review and approve changes to the practices and procedures when new technology is approved for introduction into the eco-system. Lead the advancement of new ideas, concepts, and standards that will directly benefit the WB eco-system and support the optimization of our total cost of ownership
  • Lead Community of Practice for CRM/IPM comprised of CRM’s, Business Users, Service Provider(s) and Key Stakeholders to ensure SAP standards are consistent and the CRM/IPM solutions are not only meeting the needs of the business, but that the solution is supportable and using optimized tools and full system capabilities. Mentor and coach members of the team to build well integrated and scalable designs that support the strategic direction of WB

Senior CRM Architect Resume Examples & Samples

  • Siebel 7+ experience in: Order Management, PRM, Trouble Tickets, Campaigns, Service Requests
  • Extensive experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects
  • Functional analysis and design experience including business process and applications configuration design
  • Experience in ORACLE Database programming (PL/SQL)
  • Knowledge and Experience in Software Design Methodology (e.g. UML, prototyping)
  • Knowledge and Experience in SOA terms and principles
  • Knowledge and Experience in Siebel platform Administration tasks
  • At least 6 years experience in Siebel Platform related projects preferably in the Telecommunications Sector

Consumer Email Marketing & CRM Data Manager Resume Examples & Samples

  • Manage EMEA Consumer eMail Marketing (eDM) Program and the operational infrastructure to ensure its delivery
  • Manage Consumer Email Marketing calendar planning and execution for all EMEA HP Store and non-HP Store communications
  • EMEA Governance for EMEA eDM program – incl: HP Privacy and contact policy reinforcement
  • Manage content editorial process
  • Manage Content Planning/Roadmap w/ HP Stores, Marketing, Digital, Snapfish, others
  • Controller and reviewer of message design/production/ execution
  • Segmentation and testing programs execution
  • Brand eDM reviewer (on behalf of Digital Team)- all type of eDMs
  • Automated emails strategy ownership (SETI Tool)
  • Reporting and metrics management
  • Trainings and best practices sharing meetings organizer
  • Manage EMEA Consumer CRM Data Acquisition, Management & Usage
  • Manage Data Enrichment and Data Hygiene
  • Maintaining Data flow and operational infrastructure to ensure seamless interaction of databases
  • Customer Insights/Analytics – transform customer insights and analytics into actionable data, enabling richer, more targeted relationship-building.,
  • Segmentation: List Pull Approval and Segmentation Advisor for Trigger programs and Strategic initiatives to support optimisation of the eDM program
  • Product Registration Metrics: Work with the WW team to track and report out on registration/ customer acquisition, engagement /completion rates, response / feedback rates, availability, & satisfaction
  • Digital Marketing Communications experience
  • Marketing or Communications degree
  • CRM and Database management experience
  • Agency management experience
  • Change management skills
  • Self-starter with collaborative skills, plus good project management and organizational skills
  • Ability to work across many groups (region comms, agencies, procurement, management, geographical)
  • Results oriented with strong ability to drive to deadlines
  • Proven ability to work proactively & successfully from a remote location

Mit-crm Resume Examples & Samples

  • Familiar with software architecture design, and technical implementation based on J2EE, open source framework
  • At least 3 year experience in Java development
  • Rich knowledge of Billing and CRM and rich telecom project experience are preferred
  • Familiar with application and system software, such as Unix Shell, Database SQL, Application Server (WebLogic, WebSphere or Tomcat), Workflow Engine (JBoss BPM), Billing and CRM products
  • Good English communication is must

CRM Campaign Manager Resume Examples & Samples

  • Interacts frequently with Campaign Managers across the Humana Enterprise, Project Managers, IT partners, and LOB clients
  • Understands marketing and consumer performance metrics and translates those requirements into effective and efficient data processes and solutions
  • Enhances or builds new marketing capabilities to support analytical/data driven what-if scenario modeling
  • Works with key stakeholders across the Humana Enterprise to develop Consumer Data Analytics roadmap for current and future needs
  • Develops scalable data and analytical solutions that reduces manual time spent by end-users
  • Designs consumer centric data solutions hosted in Oracle and/or Netezza to support an integrated, cross-channel marketing architecture using IBM Campaign/Unica
  • Assists developers with difficult SQL code needed for views leveraged within the campaign tool as well as adhoc queries
  • Assists in designing automated reports using Cognos, Qlikview and other technologies
  • Maintains overall data completeness, accuracy, and consistency of information within the business process
  • Identifies data gaps and issues that could impact achievement of the Consumer Data Analytics objectives
  • Mentors others on established guidelines and best practices
  • Diagnoses and corrects system problems
  • Creates design and other system documentation in accordance with established processes and policies
  • B.S. degree in math, statistics, engineering or a related field and, preferably, a M.S. degree in applied sciences, statistics or engineering
  • An astute understanding of Consumer Markets
  • 3-5 years’ experience designing data marts supporting campaign management solutions or equivalent experience leveraging campaign tools with supporting IT background
  • Experience typing multiple, disparate data sources into a single, federated data model
  • The ability to work effectively within a cross-functional and/or matrix team
  • The ability to communicate in an effective and timely manner
  • The ability to ensure completeness, accuracy, and consistency of data
  • Hands-on experience with CRM tools such as IBM Campaign/Unica or Epiphany
  • Experience with SAS and/or SPSS is a plus, and “Big Data” platforms and tools

Consumer Crm & Loyalty Program Manager Resume Examples & Samples

  • Management of all Consumer Loyalty Strategy as it pertains to analytics, insight and contact strategy
  • Campaign Planning. Building and managing detailed offline circulation and contacts to Dell Advantage members
  • Recommending new creative ways to reach Dell customers/prospects: either enhancing existing marcom or reducing costs without impacting performance
  • Vendor Management functions including providing detailed written specifications of work ordered, directing process improvement, prioritizing vendor resources, ensuring the accuracy and completeness of data used by Dell vendors, and exploring opportunities to use new or enhanced services provided by vendors
  • Creative reviews including briefing and providing feedback on CRM driven customer treatments
  • Preparing CRM materials for leadership presentations and collaborating with Go To Market leads for buying cycle planning

Small Business Crm & Loyalty Program Manager Resume Examples & Samples

  • Management of all Small Business Loyalty Strategy as it pertains to analytics, insight and contact strategy
  • Providing Dell’s Go To Market planning team with budget and planning recommendations including forecasting incremental sales, and sizing cost and opportunity impacts of increasing or decreasing planned spend
  • Shared responsibility for the selection and prioritization of ongoing development work performed on an externally hosted marketing database
  • Reviewing reporting on vehicle and business health and ensuring that ongoing campaigns are delivering results consistent with business objectives

Crm Product Manager Resume Examples & Samples

  • Lead global teams that provide sustenance development support(Level 3) for a complex system that is deployed globally
  • Monitor, review and fine tune Stability, performance & scalability aspects of the eco system
  • Design and implementation to the agreed schedule and in accordance with architectural, quality and process standards
  • Communication with various stakeholders that include business, adherence to SLAs while working on production issues
  • Mentor the junior team members and improve overall productivity of sustenance development teams
  • Work with other Developers, Architects, Development Managers, Systems Analysts to ensure timely delivery of a high quality overall solution that meets business requirements and enhances stability/performance/scalability of the application
  • Provide assistance with design prototyping and walk-throughs, as required
  • Ensure audit & quality standards maintained across all technical areas
  • Contribute to standards and processes to be followed during the Level 3 support and development lifecycle
  • Strong communication skills and leadership qualities

CRM Consulting Manager Resume Examples & Samples

  • Assist Area Sales manager in sales pitch and demonstration to clients
  • Involve in business Analysis, client consultation
  • Application implementation project management
  • Coach junior CRM consultants
  • Draft business process, Marketing Research, optimize business process
  • Conduct application seminar, application implementation and customer service

Crm Strategist Associate Resume Examples & Samples

  • Support the respective desk business strategy; working with end users to request and incorporate new functionality; address usability and configure the CRM tool accordingly
  • Ownership of the CRM and responsible for the system and the “go-to” expert for any questions on CRM functionality and reporting
  • Provide administrative CRM support including: manage dashboards, campaigns, approve onboarding/offboarding of users and monitor licensing
  • Provide regular weekly and monthly standard suite of reports and performance trends; usage metrics; and Provide ad-hoc reporting requests
  • Provide CRM training, produce training plans and conduct teach ins
  • Manage overall relationship with vendor (including any issue resolution/escalation)
  • Working with key stakeholders, customize CRM configuration where possible to assist different business requirements (collect requirements, conduct UAT testing and production rollout)
  • Work closely with development, QA, and support partners to ensure priorities are developed, tested and implemented to requirements; communicate progress and issues clearly back to stakeholders
  • Participate in UAT and coordinate end user UAT QA testing to ensure product changes
  • Institutional Equity Sales & Trading business leaders
  • Equity and FIC Client Analytics team
  • Client Sales Intelligence team
  • Experience working with/supporting CRM and related database systems
  • Solid Capital Markets experience focused on data management
  • Strong analytical skills with high attention to detail

Software Engineering Intern Sugar Crm Team Resume Examples & Samples

  • ElasticSearch, MongoDB, Java
  • Be pursuing a Comp Science degree or equivalent experience
  • Have experience with Linux, preferably Amazon / Redhat Linux
  • Have web development skills (HTML/Javascript)
  • Has Relational Database Skills such as Mysql, Oracle
  • Have a diverse portfolio; bonus points to those who can point to public projects, preferably open source
  • Investigate and propose new technologies and emerging ideas
  • Ideally you will have an interest in digital media
  • Passion for the NYT

Crm & Data Analytics Manager Resume Examples & Samples

  • Develop consumer data insights and build actionable brand plans that drive business results
  • Oversee Customer Relationship Management (CRM) and data management for our portfolio of 28 brands across Australia and New Zealand
  • Define in collaboration with Marketing Directors and our systems the CRM strategy for all brands
  • Collaborate with business partners to leverage the organization’s database
  • Collaborate with brand teams to understand the respective calendar and business objectives, apply account data, and create actionable business plans
  • Blend brand marketing with direct marketing principles to deliver enhanced solutions and/or new recommendations to build the customer experience with line-of-sight to quantify and improve ROI
  • Facilitate the sharing of customer insights and the communication of plans / programs, gaining buy-in and approvals

Salesforce CRM Architect Resume Examples & Samples

  • Providing technical and functional analysis and design for Salesforce implementations and/or customizations including data migration, data quality, systems integration, and 3rd party applications
  • Executing capability roadmaps based on requirements of CRM stakeholders. For example, gathering and consolidating requirements from multiple business units to deliver a common competitive win/loss reporting function
  • Providing overall IT architectural guidance, based on enterprise standards and business unit project-specific needs, for CRM application and integration requests
  • Working with CRM vendors to recommend enhancements for inclusion in their product roadmaps
  • Reviewing and rationalizing vendor offerings and making recommendations for adoption at Caterpillar
  • Computer-related or Engineering-related four year College or University Degree
  • Eight to ten years of progressively responsible IT job-related experiences
  • Three years of Salesforce CRM technical/architecture experience
  • Functional knowledge of Sales, Service and Marketing processes
  • Knowledge of Object Oriented Analysis and Design, SOA, and Web services
  • Knowledge of the latest technology in programming languages, computing hardware & software and current development processes and tools; and
  • Strong business analysis and communications skills with multiple levels of business and IT management
  • 5-10 years of overall experience with CRM systems configuration, development, or architecture
  • IT experience related to Java and/or APEX programming and design
  • Computer related, Business related, or Engineering related Masters degree; and
  • Knowledge and experience with one or more of the following business processes
  • Product/Service/Solution Introduction
  • Supply Chain
  • Product Support

Customer Insights Crm Internship Summer Resume Examples & Samples

  • Utilize efficient Excel techniques to create and maintain loyalty toolkits for 50+ stores
  • Support stores in creating data management processes and helping them adhere to them
  • Interview store representatives to understand their process intricacies to take them into account
  • Maintain high quality assurance standards to ensure the end product is of utmost quality and accuracy
  • Take the lead on creating efficiencies and process improvements: identify pain points and inefficiencies, come up with creative solutions to problems, test their feasibility and scalability, implement them and follow through on implementation support

Crm Analytics Manager Resume Examples & Samples

  • Analytics & reporting of customer data
  • Enthusiastic about analysis and able to enthuse people about the resulting discoveries
  • Numerically Adept
  • Logical thinker
  • Self-confident and Articulate

Representative, Resort CRM Resume Examples & Samples

  • Work with external & internal partners to implement transactional, promotional, informational, and dynamic content strategies that leverage customer lifecycle, maximize customer retention, win-back, cross-sell and up-sell programs
  • Ensure proper processes, scheduling, prioritization & communications are in place for stakeholders programs
  • Support the creative development process in alignment with campaign objectives including but not limited to, development of project briefs, coordination of creative development, communication of creative concept with email designer, and securing all stakeholder feedback and approval
  • Utilize key success metrics and result analysis to provide strategic recommendations for Resort campaign enhancements and optimization
  • Work with Analytics team to utilize Resort CRM dashboard, testing strategies & reporting matrix that accurately assesses delivery, profitability and performance of each email campaign on a daily, weekly and monthly basis
  • Experience with managing marketing agency relationships and defining agency scope of work, budget, and timelines
  • Excellent client service and problem solving skills, able to identify and anticipate both opportunities and problems and drive them to resolution
  • Or equivalent combination of education and experience

Platform & Crm Product Manager Resume Examples & Samples

  • 3+ years of product management or product design experience
  • Excellent writing, analytical and organizational skills
  • Solid product management experience at a consumer-facing media or entertainment site – deep SEO, social and CRM experience is a huge plus
  • Proven track record of launching successful products that have built and engaged audiences at scale
  • Comprehensive experience with customer research and user experience best practices
  • Knowledge of current web, mobile, account and communication technologies, and familiarity with how the digital ecosystem is evolving
  • A strategic and analytical mindset that allows you to make data-driven decisions; prioritize projects, launches, and features; and balance immediate requirements with a long-term vision
  • Enthusiasm for every phase of product development – from strategy and conceptualization, to feature definition, working with a cross-functional project team, and launch
  • Experience with A/B testing, prototyping tools, Jira, Omniture and Google Analytics

Guest Loyalty & CRM Product Leader Resume Examples & Samples

  • Own the vision and roadmap for hospitality loyalty and guest relationship management (CRM) solutions
  • Active involvement in product planning process and ownership of roadmap
  • Partner with technology team to deliver profile, loyalty and CRM solutions
  • Participation in events like customer forums and trade shows as a presenter and Subject Matter Expert (SME)
  • SME on profile integration technologies, service oriented architecture, web services, OTA/HTNG formats and loyalty DB schemas
  • Solution Consultant engaging directly with hotel customers and prospects to prescribe loyalty and CRM solutions and advise on best practices
  • Manage relationships with CRM partners
  • Subject matter expertise (SME) on guest (customer) relationship management in hospitality including technology, analytics and marketing
  • Strong communication and presentation skills are needed with the ability to communicate technical concepts to non-technical audiences (sales, customers, executives) as well as translate customer and market data into technical requirements
  • Past software design and usability and/or product management experience required
  • Ability to juggle multiple priorities in a fast paced environment to deliver results
  • Hospitality experience preferred but not critical
  • Minimum 10 years of related experience

CRM Integration Specialist Resume Examples & Samples

  • Work with the CRM team members to code, load, segment, target, QA and localize all targeted email, in-game and web campaigns for NCSA
  • Insure best practices are followed for all configured campaigns from a coding and application perspective
  • Explore and analyze information sources from the internal database in order to better understand the behavior of our users
  • Develop and implement tracking tags for all campaigns to enable better individual reporting
  • Work with IT teams on operating and implementing all CRM tools
  • Create, modify, and update campaign assets on an ad hoc basis
  • Work closely with the CRM team to implement CRM marketing and loyalty strategies
  • Troubleshoot and fix all issues with campaigns and CRM toolsets as necessary to insure best delivery rates
  • Regular reporting on campaign feedback and KPIs
  • College degree in CIS, CS, other online technology sciences or comparable work experience
  • 2+ years in Web or CRM configuration/production/implementation
  • Experience using Adobe Campaign (Neolane) or other enterprise CRM solutions, preferably in a B2C environment
  • Good understanding of HTML and CSS, and their application to Digital Marketing on the web, email, mobile and proprietary channels
  • Strong understanding of web technologies in general, specifically HTML5, JVS, SQL, SOAP & REST API’s, etc
  • Acquainted with Adobe Suite, specifically Photoshop, Dream Weaver and its web applications
  • Strong understanding of technology and standard business software like Microsoft Office, Outlook, etc
  • Must be detail oriented and obsessive about segmenting, executing and tracking multi-channel campaigns

Online Crm Technical Consultant Toronto, On Resume Examples & Samples

  • Computer Science degree or computer programming diploma
  • Take responsibility and ownership for the quality of all deliverables
  • Strong Organizational Skills
  • Scripting languages (e.g. Server Side JavaScript / Ampscript, JQuery, AJAX)
  • Strong SQL development and design skills
  • Knowledge of platforms an asset (e.g. Windows, Unix, mobile)
  • Web Analytics an asset
  • IT Standards
  • Application support experience 2+ years

GMA Systems Lead-crm Resume Examples & Samples

  • Define, harmonize, and manage medical processes and systems
  • Collaborate with GMA teams and Legal, Regulatory and Compliance partners to define system requirements
  • Review legacy systems (e.g. Grants, CRM, Content Management, Medical Information) and new systems (e.g. RnD Select) to define appropriate system solutions across Shire
  • Define implementation roadmaps including resource requirements
  • Manage systems harmonization, testing and implementation
  • Collaborate with Compliance/Legal and Global Medical Training to develop SOPs, procedures and training for use of systems and processes by Global Medical Affairs team members
  • Ensure appropriate documentation of system modifications and usage
  • Track utilization of systems and implement initiatives to improve quality and efficiency
  • Identify best practices and share them with Commercial Operations, as appropriate
  • Supervise activities of project teams and track resource allocation and budgets to ensure quality and timely delivery against commitments
  • Monitor project performance in terms of goals and delivery of services to internal and external customer
  • In collaboration with Head of GMA Systems and Operations, identify areas for team development
  • A relevant scientific Bachelor’s degree (BS or BA) is required,
  • An advanced medical, technical, or business degree (e.g. MBA, MD, PharmD, RN, Masters, PhD) is preferred
  • An understanding of IT and corporate IT strategy is preferred
  • >7 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
  • >3 years of experience developing content management, medical information and/or customer relationship management systems is required
  • Experience managing projects is required
  • Experience managing vendors is required
  • Experience managing people is preferred
  • Strong knowledge of customer relationship management systems or other digital and cloud-based platforms is preferred
  • Strong knowledge of medical affairs customer interaction and or content management best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines is required

Crm Business Readiness & Operations Consultant Resume Examples & Samples

  • Scope of support will span across all inbound and outbound Customer Care needs for Commercial and Medicare Service Operations as well as RightSource. This focus includes inbound contacts of all types, Grievance and Appeals (G&A), Billing and Enrollment (B&E), RightSource Specialty, and others. All lines of business and segments will be supported
  • Develop and execute readiness plans that meet the needs of the CRM project from implementation to run the business
  • Support Joint Application Design (JAD) sessions conducted by the Process Team by supporting business readiness needs associated with functional process designs and configuration
  • Demonstrate effective facilitation practices
  • Work in a virtual environment when needed, utilizing appropriate collaboration tools (e.g. Lync, email, WebEx, etc.)
  • Command an understanding of current state customer service and setup workflows and applications
  • Assist in review of workshop and working session outputs
  • Ability to lead designated business readiness activities in a complex, integrated enterprise wide CRM implementation
  • Advanced analytical and problem solving skills with ability to grasp complexities and relationship between issues
  • Excellent verbal and written communication skills with experience developing and executing operational implementation activities of a CRM and/or CCP2 (internal Humana) implementation: i.e. Testing, Risk/Impact Analysis, Post Production Validation, Business Continuity, Governance Structure Development, Pilot Design and Execution, Gamification and Incentive Programs. Must be able to get the message across to a variety of audiences
  • Skill in understanding and focusing on client's needs, establishing credibility and building relationships with internal stakeholders
  • Ability to demonstrate interpersonal skills and manage conflict
  • Previous knowledge of working in the CRM Platform
  • MS Office Project and/or Visio experience
  • Experience utilizing cost benefit analysis (CBA) tools and other Finance metrics
  • Six Sigma certification

Crm Director of Services Resume Examples & Samples

  • Drive detailed user story creation across all levels of the organization (both business users and technical teams)
  • Gather requirements and process flows, including documentation of all features with acceptance criteria
  • Be the Services process change agent by leading "Conference Room Pilot" sessions to guide and validate proposed solutions
  • Demonstrate a strong command of technical details and proposed solutions and be able to lead the translation into a functional spec with the technical development team
  • Articulate data requirements and data quality standards to data governance and process lead
  • Solve complex problems and develop innovative solutions related to the Salesforce CRM platform while leveraging OOTB solutions. Must be able to articulate pros/cons of customization when warranted
  • Bring your playbook of best practices and scalable solutions to the CRM program
  • Own the program delivery of the CRM Services by supporting all unit, function, and UAT testing as well as the creation of user training materials (as required)
  • Consult, document and maintain ongoing operational processes
  • Bachelor's Degree and relevant work experience
  • Mastery of the Salesforce.com Service Cloud, Case Management, Knowledge base, and User Communities platform stack in both B2B and B2C models
  • Experience leading a business process function and driving process analysis efforts
  • Experience with customer master data and product entitlements management
  • Experience working in complex, enterprise, global Salesforce.com implementations with multiple orgs
  • Experience with telephony deployment in a global CRM context
  • Delivered multiple Salesforce.com (or competive) implementations leveraging a large system integrator
  • At least 5 year experience in Salesforce.com platform or an equivalent service module deployment
  • At least 10 years experience in business process and/or requirements gathering
  • Strong communication and business relationship skills
  • Ability to perform efficiently within a high pressure, fast-paced environment
  • Assist in campaign planning by performing what-if scenarios aimed at quantifying campaign impacts; recommend strategic direction of campaigns based on stated campaign objectives
  • Manage financial forecasts for each confirmed campaign/segment combination by time and store channel
  • Establish a weekly forecasting process that ensures forecasts are up to date with any changes to existing campaigns
  • Monitor daily trends in campaign performance and proactively address underlying causes of trends; escalate major changes along with insights as to cause
  • Report on weekly performance against forecast and last year including campaign level insights relevant to the week
  • Own test and learn timeline; set up campaign tests to gain significant results; measure and recommend next steps; apply learnings to future campaigns
  • Including the design of projectable, statistically valid tests and campaigns
  • Hindsight each campaign with high level metrics, daily trends and ad hoc analyses related to specific campaign objectives
  • Analyze offer and segmentation strategy to identify growth opportunities
  • Apply findings in the planning of future programs
  • Lead the preparation of in-depth reviews of the CRM program
  • Provide a holistic view of the programs performance and its impact on the business and the client portfolio
  • Provide input into future campaigns based on insights learned through reporting and hindsight analyses
  • Identify reporting needs/updates and document detailed requirements; work with the IT organization or available software to build out new reports
  • Assist business partners by performing ad hoc analyses related to CRM related activity
  • Additional projects and responsibilities as assigned
  • Bachelor’s Degree in Statistics, Finance, Mathematics, quantitative sciences or related field
  • 2+ years experience in campaign based forecasting, 2 + years experience in campaign test design and measurement, and/or 2+ years experience in marketing analytics; retail experience a plus
  • High degree of proficiency MS Office Suite, Outlook & Internet applications, specifically MS Excel (must be able to build complex financial models)
  • Proficient in Cognos or similar reporting software
  • SQL skills beneficial
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills
  • Ability to work with and influence peers and senior management
  • Ability to work in a fast-paced and deadline-oriented environment

CRM Resume Examples & Samples

  • To outsource and develop affluent market prospects through different channels
  • To proactively sell and cross-sell consumer banking products and services to targeted customer to meet their financial needs
  • To achieve the pre-set sales and service goal under increasing customer demand and keen market competition
  • To establish, maintain and manage good relationship with customers and deliver highest level of service
  • To strictly abide by the requirements of compliance and internal control on sales activities

Clienteling / CRM Systems Analyst Resume Examples & Samples

  • Responsible to provide CRM maintenance and support for a large Global Epicor CRM system
  • Previous IT operation experience in big box or specialty retail environment
  • 3 + years of general retail experience
  • Must have basic Database Administration skills (SQL preferred)
  • Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
  • Must have good interpersonal skills to deal with user community and vendors
  • Strong PC technical skills and abilities
  • Proficient in Microsoft Office (Word, Access, PowerPoint, Project, Vision, and Excel)
  • Minimal travel

Director of CRM / Retention Marketing Resume Examples & Samples

  • Assume responsibility for several retention marketing channels currently being managed by the VP, Marketing
  • Assume ownership of international retention marketing efforts currently being driven by the VP, Marketing
  • Partner with individual department leads to streamline processes, maintain efficiencies and think outside the box to delivery a “one of a kind” customer experience
  • Drive development of existing retention marketing channels, including some areas of traditional media and some online channels that require vendor relationships
  • Work across the REVOLVE organization, coordinating with technology, operations, customer service, product, graphics and merchandising teams
  • Own the analysis of key marketing channel metrics, managing these to meet corporate objectives and communicate results to the Marketing and Executive team
  • 4+ years of marketing experience in consumer-facing online commerce
  • Experience working in e-commerce, fashion, marketing, business development or international business
  • Degree majoring in Marketing, Communications or similar field
  • Proficient with Microsoft Excel, exceptionally analytical, metrics driven
  • Proficient with Microsoft PowerPoint or similar programs and ability to present to a room
  • Strong negotiation, organizational, and facilitation skills
  • 7+ years of marketing experience in consumer-facing online commerce

Solution Specialist CRM Resume Examples & Samples

  • The successful candidate must demonstrate a commitment to achieving overall revenue targets and solution positioning
  • The successful candidate must also engage with partners in the strategy, solution, proof and closing stages of a given sales cycle
  • Candidates with the ability to succeed in this role will display the following attributes
  • Understanding of Microsoft’s strategic direction
  • Ability to engage with a wide range of audiences from end user to senior management, and a thorough understanding of a CRM sales cycle

Director, Omnichannel Crm & Loyalty Resume Examples & Samples

  • Experience leading CRM and digital strategy in a complex multi-brand environment, understands that CRM is much more than just email, and wants to challenge themselves and their peers on a business model transformation
  • Be adventurous and willing to test new ideas and challenge senior leadership on pilots in CRM, loyalty, cross-brand marketing, and anonymous cookie-based targeted marketing programs in media
  • Have experience interfacing with IT and external back and front-end agencies and to creating roadmaps and governance models that lead to successful partnership with all stakeholders
  • Have an infectious positive personality that creates a culture of excitement around them
  • Sales + ROI: Lead Divisional CRM sales planning and make recommendations to drive maximum CRM sales opportunity – accelerates customer centric marketing strategies across digital channels leveraging customer data
  • Content: leverages data to influence brand content development strategies founded in data
  • Vendor Mgmt: Manages CRM vendor ecosystem as it consolidates at CMO level
  • Innovation: Project manages CRM and digital innovation pilots with brands/divisions
  • Mobile: Accelerates strategic use of mobile to fuel CRM sales strategies
  • CRM KPI Reporting: Partners with Data Science team to develop and communicate reporting on customer and loyalty behavioral KPI’s via direct and indirect measurement methodologies. Partners with divisions to develop transversal knowledge of customer roadmap and partners with internal/external analytics team to deliver insights
  • Leads further development of Loyalty Programs
  • Customer Experience: Embeds 1:1 CEM practices into CRM such as NPS, VOC, and survey work at a customer-record level
  • Budget & Spend Tracking: Manages L'Oreal USA CRM budget and communicates with divisions to align on spend and costs

Senior CRM / Loyalty Manager Resume Examples & Samples

  • Ensure that all campaigns are developed and deployed on time and with high quality (Q/A) and superior customer experience —many quick turn-around projects that require immediate problem solving and action. Handle quick turn-around projects with positive attitude
  • Work collaboratively with IT team to understand the customer platform, the data profiles, customer segments, and key technologies to drive best-in-class global customer engagement strategies in North America, EMEA, and APAC regions
  • Advanced knowledge in leveraging customer data, technology, and marketing strategy for campaign planning and execution
  • Skills in budget planning and financial forecasting relating to marketing strategies and programs
  • Demonstrated ability to interpret consumer trends and research to implement relevant and actionable marketing programs
  • High degree of initiative, personal responsibility and ownership
  • Strong leadership capabilities and strong communication skills to be able to articulate both strategic direction and tactical action steps
  • Ability to thrive in heavy work load environment
  • Flexibility and the ability to adapt to change
  • 7-10 years experience in direct marketing and/or online marketing management
  • Experience in marketing automation tools such as Unica, e.Phipany, or SAS Marketing
  • Advanced knowledge of working with multi-dimensional, relational data warehouses
  • Knowledge of both business intelligence/analytics software for reporting and analysis leveraging SAS, SPSS, Cognos or Microstrategy
  • Experience in mentoring junior team members across technical and non-technical disciplines is desired

CRM Data Administrator Resume Examples & Samples

  • Develop a very close collaborative relationship with the Escalations team to identify systems affecting customers and agents
  • Continuous improvement of system process manuals for use by the internal and external customer services teams and training teams
  • Maintain house-keeping process for licence reviews
  • Customer incident management - liaise with service desk to report issues and instigate root cause analysis
  • Knowledge of cloud-based multi-channel telephone would be advantageous
  • Second-line technical knowledge of tablet, smartphones and websites
  • Good analytical skills and ability to make evidenced based decisions
  • Experience and understand the requirements in handling complex technical queries in a busy contact centre
  • Experience of collaborating with a Technology team for issue resolution
  • Recognition that operational roles of this nature involve some element of weekend oversight, plus unscheduled incident and crisis management

VP CRM Securitization Capital Resume Examples & Samples

  • Development, implementation, and maintenance of critical credit risk capital reports covering banking book securitization exposures in securities, loans and derivatives
  • Conduct CCAR RWA projections for credit capital of securitizations
  • Document capital and stress testing methodologies
  • Monitor credit risk capital data on a daily basis
  • Identify areas of weakness in the data stream and reporting process
  • Propose and implement solutions, including new reports, to improve data quality and reporting processes
  • Represent Credit Risk Capital at cross-functional working groups
  • Fluency with Microsoft Excel spreadsheets, Visual Basic and SQL database queries
  • Knowledge of securitization structures and structured products
  • Strong problem-solving abilities, excellent analytical skills, solid writing and oral presentation skills
  • Team player with strong interpersonal and communication skills
  • Experience specifically in Credit/Market Risk Reporting, Product Control with an emphasis of risk, or related risk control function in a global bank
  • Knowledge of financial markets and risk drivers especially those within securitized products, fixed income and loans
  • Knowledge of various securitization products and structures, capable of analyzing securitization deals by reading deal documentation; fluency in Intex system and data is a plus
  • Experience working with global teams across multiple divisions
  • Knowledge of federal banking regulations
  • Experience working with government regulators and internal and external auditors

CRM Data Analyst Resume Examples & Samples

  • Accompany Marketing & Sales, and Production teams so their strategy include effectively CRM Data
  • Project Management with Production teams in order to share needed data to establish Life Cycle Strategy
  • Ad Hoc analysis on Ubisoft Consumer Data Base to bring new approaches angles and sharpen promotional tactics
  • You will interact with a wide variety of teams (production, business, analytics, IT, external agencies) and will need to understand & adapt to their specific needs and communication styles
  • You will strive to spread best practices within the research team and train some coworkers on advanced statistical analysis and tools
  • KPIs set up and CRM campaign performance follow up
  • BS/BA required in Data Science, Mathematics / Statistics, Economics or related field. Master’s Degree preferred
  • 2-3 years’ experience in a market research or data analysis position, ideally working on digital, technology, and/or entertainment products
  • Must be proficient in advanced statistical analysis & experienced in related tools (SPSS, R, …)
  • Must demonstrate interest in research methodology, study design and interpretation
  • Must be proficient with MS Office, advanced PowerPoint and Excel skills
  • Strong interest in video games industry and entertainment in general
  • Excellent critical thinking, questioning, and listening skills with superior attention to detail are necessary
  • Keen interest in analyzing consumers and market dynamics
  • Proficiency with data visualization (e.g. Tableau, Microstrategy) is a plus
  • Proficiency with data acquisition and processing (SQL, Hadoop) is a plus

CRM Operations Manager Resume Examples & Samples

  • Design, manage and monitor programs to improve CRM data, and other master data systems, integrity practices across Asia-Pacific
  • Work with the Asia-Pacific CRM leader and Asia-Pacific Communications team to develop and communicate GCRM upgrades, UAT scheduled programmes, CRM updates and outages
  • Manage the deployment of Global CRM upgrades and fiscal year end roll-over for Asia-Pacific
  • Work with the Asia-Pacific CRM Leader to manage and prioritize Region / Area and Service Line related enhancement requests
  • Assist the Asia-Pacific CRM leader in the development and roll out of CRM related initiatives, including; deliverables / resourcing / capacity / schedules /Communications
  • Develop custom CRM reporting solutions and processes using EY databases, reports and tools to support vision 2020 goals. EG: Sales and Pipeline metric, GPPM
  • Work with Tier 1, Asia-Pacific CRM operations (Tier 2), EAM (IT – Tier 3), and Global CRM teams to monitor and manage CRM system (and processes) and user issues so that down-time is kept to a minimum
  • Support CRM users/community by working with L&D, Regions / Area and service lines to develop training programs which best practice approach is followed
  • Work with the Service Line, Region and Market Segment Leadership and BD teams across Asia-Pacific to understand, define and drive improved business performance by leveraging high quality pipeline data and using the data to coach the business
  • Act as a key liaison for Asia-Pacific BD / CRM involvement with Program Mercury
  • Initiate, build and sustain relationships with key stakeholders
  • Build cross-geography relationships, where necessary, to leverage existing Global/Area best practices and initiatives
  • At least a Bachelor’s degree in IT specialization
  • Extensive knowledge of CRM systems, data structures, reporting and use
  • Strong IT/technical background, including knowledge of Relational databases, programming skills, eg. Crystal reports, Brio, SQL, MS Excel, HTML and javascript,
  • Extensive experience working between IT and business
  • Knowledge of EY’s BD function, go-to-market platforms, Markets Operations and BMC
  • Proven project management skills and supervisory skills
  • Ability to forge strong relationships with virtual teams
  • Strong executive and CRM community presence and able to deal comfortably with Area and Regional Leadership
  • Ability to work to aggressive deadlines, manage constraints and coordinate multiple complex projects and initiatives at one time
  • Excellent written English including ability to develop high-quality program materials/toolkits
  • Advanced analytical skills, both qualitative and quantitative
  • For internal staff application, please note that you must have been in your current role for at least 12 months

Cro Change, Crm Ib Mandatory, Progam Manager Resume Examples & Samples

  • Successful delivery of the evolving Change portfolio sponsored by the Risk Division
  • Shaping strategic approaches to delivering change programs
  • Supporting the Risk division by defining its 3-5 year Target Operating Model
  • Develop overall risk delivery stream with in front to back program
  • Manage off-shore BA and testing team
  • Attend weekly governance calls (design, working group, control etc.)
  • Allocate resources and oversee analysis tasks
  • Report status to various governance committees
  • Manage monthly budget submission
  • Resolve interdepartmental analysis issues
  • Provide design, documentation, change request sign-off
  • Senior stakeholders management
  • Manage project materials; look at project plans, risks, issues management tools
  • Provide guidance and recommendations when required
  • Propose new initiatives to enhance the effectiveness of the programme
  • Ensure deliverables meet required quality standards
  • Develop and maintain a Communications Plan
  • Produce progress and other management reports

International CRM Project & Operations Business Partner Resume Examples & Samples

  • Supports the implementation of CRM strategy by developing project plans in conjunction with relevant departments and ensuring the seamless implementation of CRM requests and on-going operations with respect to core CRM platforms and systems across the regions
  • Responsible for standardizing reporting, form report structure, cadence and recipients. Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed
  • Ensure operational recommendations are compliant and that any information maintains the appropriate level of integrity to comply with Local country laws and guidelines for data management
  • To monitor SOPs and SLA’s, this role will need to track key performance indicators (KPIs) for the departments, implement tools to track KPIs, and report performance
  • Partners with IS and relevant stakeholders to help prioritize CRM requests and development plans that facilitate clear communications and expectation across stakeholders
  • Manage CRM projects and ensure appropriate release management plan and roadmap in place
  • Liaises with vendors and IT Operations on implementation of system upgrades and the implementation of new functionality in accordance with business need
  • Direct and manage project management of on-going operational improvements and coordinate the development, testing and deployment of operational functionality enhancements
  • Prioritize operational projects and enhancements, cost-out development plans and produce roadmaps to ensure clear communication with stakeholders and expectation management
  • Ensure excellent provision of support through 1st line (Field Hub Help Desk), 2nd and 3rd line (CMSO) for the CRM applications in collaboration with IT Operations
  • Co-lead LOC bi-weekly operations calls with IT Operations to identify issues and resolution, and resolve open support tickets
  • In collaboration with IT Operations, manage CMSO demand management queue and direct appropriate usage of work request capacity
  • Collaborate with vendors on data issues and support local GCO Leads in issue resolution
  • Coordinate with Shire Global Training to facilitate CRM training as needed
  • Ensure appropriate provision of ongoing training to CRM users in collaboration with GCO Commercial Training
  • Significant experience in CRM with demonstrated ability to analyze, interpret and explain systems and approaches for customer data to enable business decisions
  • Demonstrable capability in planning, implementation and maintenance of Bio/Pharma CRM systems across multiple locations and business units. Breadth of knowledge of capabilities and advanced uses of CRM systems
  • In depth understanding of Sales and Marketing expectations and requirements, specifically around CRM management
  • Demonstrable capability in configuring and managing Pharma Sales and Marketing analytics and reporting systems and in supporting sales forces and marketing personnel in their use of these
  • Demonstrable capability in managing large scale, cross-functional projects, including Sales Force Automation, Customer Master, and Sales Information integration
  • Working knowledge of leveraging customer databases in support of marketing campaigns

Cib Sales Crm Associate Bangalore Resume Examples & Samples

  • 8+ years of experience in information technology with an emphasis on application development, demonstrated experience with applications development throughout the entire development lifecycle
  • Ability to work on multiple projects and manage many priorities
  • Ability to absorb problems & present creative solutions within required timeframes
  • Experience in developing applications with Adobe Flex and Pure MVC actionscript framework
  • Experience in developing applications with HTML5
  • Experience in developing applications using Javascript Frameworks such as Sencha EXTJs, Angular JS, Backbone JS
  • Experience with MDM tools
  • Experience of data/information architecture would be an advantage
  • Knowledge of Financial services

Lead Integration Engineer CRM & Loyalty Resume Examples & Samples

  • Facilitate requirements analysis, design, and status meetings to ensure project team members are working towards the same goals
  • Hands-on participation and facilitation of the full software development life cycle for multiple, concurrent development projects, including primary responsibility for task assignment, definition and documentation
  • Define project scope, goals and deliverables that support business objectives
  • Estimate resource needs to achieve project goals
  • Support the project management team in the identification of project dependencies resource allocation issues
  • Manage the project scope and change control process, identifying potential risks and supporting the project management team with devising mitigation and contingency plans
  • Provide guidance on Performance Testing and tools and/or providing direction on scalable solutions with third parties
  • Coordinate with QA staff on testing and deploying applications
  • Bachelor's degree in Computer Science/Engineering or related field, with a minimum of 2 years of experience in Information Technology; OR In lieu of the Bachelor's degree, a minimum of 4 years of experience in Information Technology
  • Minimum of 1 year of experience in a similar loyalty platform / environment
  • Experience in secure file transmission protocols/tools
  • Experience in maintaining Linux/UNIX OS (Red Hat, Cent OS, Oracle Linux, Solaris)
  • Experience in Shell scripting
  • Working knowledge of Oracle/MySQL/MS-SQL schema administration
  • Working knowledge of PL/SQL development
  • Experience with First Data Systems
  • Experience with Alchemy software/systems
  • Experience in working in an Agile development environment
  • Advanced analytical, conceptual, and problem-solving abilities
  • Knowledge of Siebel CRM and/or Oracle Middleware would be considered an asset
  • Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
  • Ability to work in a team-oriented, collaborative environment
  • Good analytical skills and very good communication skills
  • Ability to work on own initiative and with flexibility in order to deliver on project requirements and deadlines

CRM Appraisal Coordinator, Citimortgage Resume Examples & Samples

  • Mortgage experience preferred
  • LPM/ACAPS/DRI experience preferred
  • Proficiency in MS Word/Excel/Outlook required
  • Accuracy & attention to detail
  • Good oral & written communication skills
  • High School Diploma/GED required

CRM Operation Specialist Resume Examples & Samples

  • Configure and integrate all types of CRM multi-channel campaigns within the various CRM Toolset
  • Analyze how information is transferred through different systems, in order to apply the learnings in the segmentation strategy
  • Have moderate to expert proficiency on integrating Realtime data feeds into CRM and web toolsets
  • Have moderate proficiency and experience working with REST APIs
  • Have advanced SQL knowledge for both queries and DB structure
  • Work with CRM integration specialists to define best practices and guidelines for campaign integrations
  • Manage and report on cross channels activity, improving constantly the segmentation
  • Develop campaign flows and content integrations necessary for campaigns and insure their proper integration
  • Work to define improvements in the necessary toolsets and their integration with the tech infrastructure for delivery to IT for implementation
  • Work locally with Dev Teams on content integration to insure quality execution for all dynamic content messaging across channels
  • Work with the Integration Manager on overall toolset definition, prioritization, and evolution as part of the overall operation of the CRM Technical toolset
  • College degree in CIS, CS, or other web technology based degrees
  • 2+ years experience in web technology implementations
  • Experience and knowledge of Email best practices and design basics is required
  • Demonstrable expertise of HTML5, CSS, and legacy HTML versions used in Email, along with JVS, SQL, SOAP & REST API’s is required
  • A deep understanding and experience with API implementations and how data can be surfaced back through web layers is required
  • Understanding of web design best practices and UI principals required
  • Experience working with Adobe Campaign (Neolane) or other enterprise CRM solutions a plus
  • Must be detail oriented and obsessive about clean code practices and documentation
  • Strong written and verbal communication skills in English required, additional languages a plus as we are a multi-lingual company
  • Passion for gaming, technology and internet culture is a plus
  • University graduate with min. 4-5 years working experience
  • In-depth knowledge of the enlisted products and services and the related branch operations and procedures, system and technology
  • Goal oriented and able to work under pressure
  • Good service attitude and strong sales-driven
  • Comprehensive knowledge of compliance and security policies and procedures

Junior CRM Integration Specialist Resume Examples & Samples

  • Project management for creating all the workflows within Neolane, and some custom tools
  • Planning of the activity, and risk assessment (Bucarest resources and timing)
  • Overlook the integration of the trigger and make sure the right data are collected
  • Set up Neolane in order to deliver the lifecycles defined by CRM business team
  • Work with CRM business team to integrate in Neolane all the assets (text, images) that will be used for the campaigns
  • Weekly status update & monitoring of campaign performances and propose optimization / bug fixes
  • Report on campaign performances and propose optimization
  • Establish strong process with QC teams to guarantee the quality of the campaigns
  • Point of contact of IT for all the tool technical evolution
  • Ability to make recommendation regarding data structure
  • Search for best practices for operating Neolane
  • Ensure data are available in UAT and supervise all QC tests

Director, Global CRM Resume Examples & Samples

  • Collaborate with regions to create consumer calendars by region, affiliate and retailer
  • Reinforce CRM learnings and connections to sales via quarterly newsletters and metric scorecard
  • 8+ years related experience required

Director, Marketing, Digital & CRM Resume Examples & Samples

  • 10+ years of marketing experience, with hands on experience in digital marketing campaigns and direct marketing programs
  • Proven multi-channel marketing expertise – with a heavy emphasis on online and direct to consumer marketing
  • Solid experience on CRM (points/loyalty programs, membership programs) highly preferred
  • Proven experience developing value propositions for consumers – whether through product, marketing campaign or loyalty program development
  • Experience in effective consumer communication including creative strategy and messaging
  • Strong leadership, creativity & innovation, and priority-setting
  • Negotiation and partner management skills
  • Experience interfacing effectively with multiple levels of management, ranging from senior corporate executives to line managers
  • Experience creating concrete, actionable marketing plans for new programs based on consumer research and hypotheses, without historical results
  • Strong, cross-functional leadership skills, including experience managing complex projects and integrating new initiatives across an organization
  • Excellent written and oral communication skills and negotiation skills – particularly within large organizations
  • Self-motivated, results-driven with excellent attention to detail
  • Leadership and team management experience
  • Must be a strong team player

CRM Program Manager Resume Examples & Samples

  • Lead program work teams and partner with creative, database management, response channels, operations and outside vendors to bring programs to market and drive results
  • Manage program budgets, research initiatives, and process improvement
  • 3 to 6 years experience in Direct Marketing/CRM including email programs
  • Demonstrated strong partnering skills with ability to influence projects
  • Demonstrated problem solving and decision making skills
  • Financial literacy and strong project/campaign management
  • Advance understanding of database marketing concepts
  • Overall KBI´s setting (Registered Users, Active Members, Log-Ins per unique User, Average Time spent on Site, Redemption Rate ,etc.)
  • Delivery of volume and profit according to Business Plan
  • Brand Equity as measured by Consumer Tracking Tools
  • Public and internal recognition and awards for programs
  • Project Management - clear history of activating complex interactive plans, creative development and production, with multiple stake-holders
  • Experience in managing multiple agencies or experience agency-side a must
  • Solid grasp of CRM/Precision Marketing/Database building, social media, search strategy, measurement and mobile - mandatory
  • Experience in loyalty programme KBI setting, reporting and garnering actionable insights
  • Experience in planning, deploying and measuring CRM campaigns
  • Experience in the development of creative briefs and content plans
  • Experience of managing a significant budget to deliver always-on content and rewards in line with the Brand activation calendar
  • Working knowledge of a CMS
  • Some technical background preferable
  • A good creative eye and can judge work on behalf of Brand team
  • Experience in content led strategies and plans a bonus

Senior Marketing Mgr, Global CRM Resume Examples & Samples

  • Lead a cross-functional team & agencies to develop strong lifecycle marketing strategy/roadmap
  • Has demonstrated ability to build and maintain strong cross-functional relationships, previous
  • Output focused, with aptitude to manage multiple projects simultaneously and drive towards

Mgr, CRM Measurement Analytics Resume Examples & Samples

  • Advanced experience with SQL
  • Experience working with email service providers (e.g., Exact Target, Responsys, etc.)
  • BI tool (Cognos, MicroStrategy, Business Objects) report creation

WX CRM Resume Examples & Samples

  • University graduate with minimum 2-3 years’ working experience in banking, sales and client service environment
  • Knowledge of banking products and services and related branch operations and procedures, system and technology
  • Good service attitude, strong sales-driven and persuasive
  • Good interpersonal, communication and telesales skills
  • Knowledge on compliance and security policies and procedures
  • Knowledge on financial market and economic trend

CRM / Loyalty Rewards Resume Examples & Samples

  • Acts as the most senior technical expert to analyze, consult, and recommend application software solutions based on the business needs. Translates business requirements and functional designs into technical designs. Reviews and consults with cross-functional peers and resolves complex design issues
  • Develops strategic technology roadmap and implementation plans for large CRM Marketing programs (i.e, Contact Center, Loyalty and Enterprise Customer hub)
  • Consults with senior business partners and other IT leadership staff to arrive at recommendations for technology decisions. This includes package selection, systems design and modifications. Initiates process improvements for existing systems and assists IT Strategy in creating and updating technology road maps
  • Designs, develops, implements, documents, and tests changes across multiple applications to ensure deliverables are high quality and meets user expectations. Initiates system and integration testing activities for highly complex development. Initiates design reviews for new applications. Establishes, reviews, and adheres to software development standards
  • Recommends and establishes new software development, testing and documentation standards. Monitors and ensures compliance of standards
  • Coaches and mentors other team members. Performs cross-training and facilitates information sharing among team members. Leads project teams that impact multiple businesses
  • Assists with resolution of unique or complex application issues as needed. Provides technical guidance to develop and execute plans to mitigate occurrence and reoccurrence of production issues. Contributes to the documentation of production support processes. Anticipates long term support issues and plans for corrective actions. Monitors and provides technical guidance to the support teams to ensure complex issues are resolved in a timely manner. Performs and reviews root cause analysis to identify permanent resolutions to software or business process issues
  • Solid understanding of Customer Relationship Management (CRM) market and / or Contact Center technologies – preferably Siebel CRM packaged software and Oracle Service Cloud
  • Experience developing strategic technology roadmap and implementation plans for large CRM Marketing programs (i.e, Contact Center, Loyalty and Enterprise Customer hub)
  • Expert knowledge in Siebel and OBIEE Applications
  • Knowledge of Oracle databases and Applications Servers such as iAS/Weblogic
  • In-depth experience with Installation/Upgrade/Migration/Patching with Siebel and OBIEE Applications
  • Knowledge of LDAP Authentication with Siebel and OBIEE Applications
  • Experience writing shell scripts, PERL scripts, SQL, PL/SQL and troubleshooting Siebel application and Oracle stored procedures in Unix/Linux environments
  • Extensive integration experience to build and support high volume batch and real time interfaces utilize SOA technologies including REST/JSON services, SOAP/XML services, and brokering
  • Other programming experience using Java, C++ or C#, etc in a high volume scalable application design is desired
  • Experience in working with other technology platform such as NoSQL, Exadata, JMS Queues / messaging, caching, grid, etc. is preferred
  • Knowledge of application modeling design methodologies and tooling such as UML, System Architect, and Visio
  • Knowledge of logical and physical database schema designs using tools such as entity relation diagraming
  • Experience in building resilient application solutions providing both local high availability and cross datacenter disaster recover capabilities
  • Knowledge of cloud deployment architectures and designs is desirable
  • Knowledge Big Data technologies such as Hadoop and batch/real-time map reduce languages
  • Knowledge of security platforms that provide authentication, authorization, and single-sign-on
  • Superior communication and interpersonal skills
  • Ability to influence others in a positive way and handles difficult situations professionally
  • Highly collaborative approach and proven success building cross functional relationships
  • Excellent technology and business skills, strong decision making ability
  • Strong proficiency in programming languages
  • Knowledge of project management framework and methodology
  • Communicate and champion Interaction CRM business benefits across EMEIA FSO
  • Work to embed clear and consistent CRM protocols and policies across the business
  • Ensure that the firm's QRM (Quality and Risk Management) policies and requirements are being effectively discharged across the business. Work with QRM network to maintain a strong culture of quality and risk management across CRM
  • Become a Mercury (SAP) Subject Matter Expert for the sales pipeline and CAR (Contacts, Activities and Relationships) work streams and actively support roll-out of SAP
  • Project manage system upgrades including scoping system requirements, managing end to end system testing process, defining and developing additional training for users and communications to the business including Business Continuity Planning
  • Maintain Tier 1 super user support network who are able to support local client facing teams by dealing with questions
  • Embed and apply data management processes driven by Area
  • Promote EMEIA CRM training sessions and review EMEIA FSO monthly user’s attendance to formulate an action plan
  • Produce sales pipeline reports that contribute towards visibility of Region growth and performance against revenue plan, thus enabling leadership to make informed interventions in the management of the business
  • Experience of operating and communicating at a senior level
  • Extensive business operations experience - experience of working in a professional services partnership would be advantageous
  • Excellent numerical, financial and data analysis skills
  • Experience of working with account teams to assist in the development of successful account strategies
  • Experience of working with Partners and Leadership teams to implement new structures and processes
  • Ability to thrive in and adapt to a fast changing, growing and high-activity environment
  • Robust and resilient disposition

Business Consultant IT BB CRM Resume Examples & Samples

  • Grow a robust functional expertise in the respective domain of B2B CRM and seek for peer-to-peer discussion with business counterparts to be able to strengthen business process knowledge
  • Be an application owner within GIT for single or set of applications, with end-to-end understanding of IT solution architecture, technologies and design
  • Apply your wide set of technology knowledge especially in the area of SAP to the existing solutions and create stable and sustainable applications
  • Ability to work in a fast-paced environment with different international cultures
  • Always open for new technologies and never stop training
  • Basic knowledge of respective business processes
  • Good / Advanced knowledge of respective IT systems and technologies (mainly SAP CRM, ECC)
  • Basic Knowledge in ABAP development for error analysis and solution design
  • Ability to travel, domestic or international, as required (<20 %)
  • Fluent English (verbal and written), German is a plus

CRM Systems Analyst Resume Examples & Samples

  • Significant participation in the development and deployment of specific initiatives/projects
  • These process simplifications will be delivered across the following commercial experience processes: Marketing, Sales, Installation & Services & Account Management that supports a business with a revenue of $10B across 20 P&L's and 30k users with the focus of this role being Installation & Service
  • Business System Analyst will be part of the Simplification team along with Solution Architect and Technical Architects
  • Responsible for the design of the simplification program across Installation & Service processes
  • Responsible for building design specifications to meet business requirements while driving cost efficiency in this solution delivery
  • Collaborate with business partners for benefit realization to evaluate user adoption of process improvement and best practices across the business units
  • Drive engagement with Solution Operations Lead to monitor daily incidents across strategic platforms

CRM Service Max Systems Analyst Resume Examples & Samples

  • Coordinate the design of business process improvements to maintain business continuity across Commercial Experience ecosystem
  • These process improvements will be delivered across the following commercial experience processes: Marketing, Sales, Installation & Services & Account Management that supports a business with a revenue of $10B across 20 P&L's and 30k users
  • These process improvements will align to the CX roadmap and look to optimize processes with a view to increase lead generation, lead conversion rates, win rate improvement, decrease sales cycle times, increase upsell and cross sell, decrease field resolution, increase retention rates and fundamentally improve customer satisfaction, employee collaboration & satisfaction and profit
  • Responsible for design of the relevant process improvements within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ Technologies, Support (SFDC), Installation & Service (SMax) with the focus of this role on Service process on SMax platform
  • Drives simplification of the solution portfolio in collaboration with IT business partnership teams by reviewing feasibility of enhancements

CRM Salesforce Systems Analyst Resume Examples & Samples

  • Communicating and effectively coordinating change to the business is a key responsibility for this role
  • Contribute to growing expertise within Solution Centre team across other Business System Analysts, Technical Architects and Management Services to deliver value to our stakeholders
  • Business System Analyst will be part of the CX Operations team along with Solution Architect and Technical Architects
  • Responsible for design of the relevant process improvements within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ Technologies, Support (SFDC), Installation & Service (SMax) with the focus of this role on Sales process and SFDC platform
  • Lead the enhancement design to leverage new and existing solutions that can drive business value across the commercial experience business (people, process, technology, policy, data) by analyzing business requirements, developing solutions and supporting documentation for development teams
  • Coordinate the design phase of a 3 year Commercial Experience program
  • This 3 year program, with annual budget in the region of $10m to $15m, is sponsored by Global Sales leader and CIO with the purpose to address gaps in the effectiveness, efficiency and accuracy of Tyco's commercial processes
  • This CX roadmap serves to increase value to shareholders through increased lead generation, lead conversion rates, win rate improvement, decreased sales cycle times, increased upsell and cross sell, decreased field resolution, increased retention rates and fundamentally improve customer satisfaction and employee collaboration and satisfaction
  • Business System Analyst will be part of the Commercial Excellence technical team along with Solution Architect, Technical Architects and 3rd Party vendors
  • Drives simplication of the solution portfolio in collaboration with IT business partnership teams and assist Solution Architect and Project Manager in implementation plan
  • These commercial processes include Marketing, Sales, Support, Installation & Services & Account Mangement with the focus of this role being Marketing & Sales
  • Responsible for designing technical solutions within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ Technologies, Support (SFDC), Installation & Service (SMax) with the focus of this role being Marketing & Sales
  • Responsible for design phase of CX Program across the commercial business (people, process, technology, policy, data) by analyzing business requirements, developing solutions and supporting documentation for development teams
  • Responsible for building functional and technical specifications to meet business requirements while driving cost efficiency in this solution delivery
  • Collaborate with business partners for benefit realization to evaluate user adoption and best practices across the business units

CRM Technical Architect Resume Examples & Samples

  • Designs and develops industry leading process improvements within technology environment ahead of any migration activity using their understanding of all end to end functional processes including sourcing, procurement and manufacturing
  • Coordinates and ensures data governance methodologies are adhered to within our regulated environment
  • This 3 year program, with annual budget in the region of $10m to $15m, is sponsored by Global Sales Leader and CIO with the purpose to address gaps in the effectiveness, efficiency and accuracy of Tyco's commercial processes
  • These commercial processes include Marketing, Sales, Installation & Services & Account Management
  • This program delivers to a business that supports a revenue of $10B across 20 P&'L's with 30k users
  • Technical Architect will be part of the Commercial Excellence technical team along with Solution Architect, Business System Analysts and 3rd Party vendors
  • Responsible for managing and developing technical blueprint within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ Technologies, Support (SFDC), Installation & Service (SMax), Data (Informatica MDM) and ensuring quality of delivery from Managed Services
  • Ensures technical component implementations for CX solutions are consistent and following defined standards while driving cost efficiency in this solution delivery
  • Supports the creation of the solution cut over and deployment plans
  • Contribute to growing expertise within Solution Centre team across other Technical Architects, Business System Analysts and Management Services to deliver value to our stakeholders

CRM Enterprise Architect Resume Examples & Samples

  • Partner with stakeholders to both blueprint & realize business solutions - leveraging business process, data & enabling technologies to drive enterprise visibility, speed, quality & efficiency
  • Responsible for the overall design and simplification of enterprise wide IT portfolio and mapping the business requirements to systems/technical requirements
  • Collaborate effortlessly across the organisation with our PMO, support and solution architects
  • Provide technical direction to our third party service providers and educate the internal team on best practices
  • This simplification of process and technology will fundamentally align to the Commercial Excellence roadmap
  • SA will lead the Simplification team with Business System Analysts and Technical Architects
  • Accountable for the simplification strategy across process and technology and alignment to CX Roadmap
  • Accountable for simplification plan and execution in conjunction with CX Program team and driving cost efficiency in this solution delivery
  • Drives simplification of the solution portfolio in collaboration with IT business partnership teams by reviewing feasibility of future enhancements and minimize investment

VP, CRM Product Program Manager Resume Examples & Samples

  • Provide strategic guidance to senior management to influence the engineering and business direction of the organization
  • Able to scope and justify resources and budget needs to senior leaders and finance partners
  • Supports multiple CRM user experiences providing full support to advisors to adopt the right CRM product that meet their business needs
  • Manage closely SalesForce and Redtail CRM vendors to provide an excellent experience to our advisors
  • Work with the CRM products vendors by tracking with them detailed metrics and KPIs to meet the LPL and our customer expectations
  • Provide our advisors high level of support to maintaining a high level of customer satisfaction
  • Stay abreast of our CRM products release changes, advise the Salesforce.com & Redtail support team and business SuperUsers on impact to production, potential updates that might benefit business instances
  • Work closely with the CRM product manager to influence the CRM product strategy and roadmap
  • As CRM application Subject Matter Expert, influence CRM Product Manager and Delivery VP in prioritizing change requests and planning releases that meet requirements and drive highest business value
  • Lead on-going support/maintenance activities related to SalesForce.com & Redtail including the integration with internal and external systems
  • Develops in-depth knowledge and proficiency of supported business areas and engages business partners in evaluating opportunities for process integration and refinement
  • Creates metrics, reports and dashboards for the business and the management team
  • Trains new end users on the application and trains existing users on new features
  • Escalate and manage issues to vendors technical support as required
  • Must have the organization skills to lead world-class support team
  • Lead a small Advisor Facing CRM experience team to operate as primary customer support, system administrator and application configuration experts for SalesForce.com & Redtail CRM products that include but are not limited to the following activities
  • Bachelor’s or Master degree (preferred Computer Science)
  • 10-12 years of experience implementing and supporting CRM systems Sales/Service cloud with Enterprise edition or higher in a mid to large organization
  • Expert in driving and providing customer support with high satisfaction
  • Salesforce.com Admin 201 Certification is required, Admin 301 preferred. Redtail experience is a plus
  • Expert-level skills with Salesforce.com configuration including creation of standard and custom objects and fields, security model, single sign-on, identity management
  • Experience with Salesforce.com customization (Apex, VisualForce), and integration (APIs, Mobile), and middleware integrations with other enterprise applications
  • Experience in moving configurations, customizations and code between development and lower sandboxes, and deploying to production environment
  • Experience with enterprise integration tools, DataLoader and extract, transformation and load (ETL) tools (Jitterbit, Informatica, CastIron, Tibco, etc.)
  • Experience with data structures, data modelling, db schema is required
  • Comfortable adapting to shifting priorities, demands and timelines in a fast paced environment
  • Flexible and organized team member with strong strategic and analytical skills. Detail-oriented, creative and effective communicator with an appropriate sense of urgency. Have the desire and ability to learn new skills particularly technology
  • Strong written and oral communication skills, strong interpersonal skills
  • Demonstrated ability to create a positive and professional business relationship with technical and business stakeholders at all levels
  • Ability to work independently in a fast paced environment is critical
  • Experience with other CRM (Redtail, Siebel, MS Dynamics) is a plus
  • Experience with Knowledge Management Systems either SalesForce or other i.e. Moxie is a plus
  • Experience with Financial Industry is a plus

Web Analytics & CRM Intern, Fall Resume Examples & Samples

  • Assist with monthly flash reports on digital business units
  • Shadow digital analyst to assist with day-to-day responsibilities
  • All candidates must be available during the months of September through December for the 12-week program
  • All candidates must provide their own housing and transportation for the duration of the internship
  • All candidates must be able to have a consistent, reliable work schedule throughout the session
  • Experience with web analytic tools
  • Strong organizational skills and the ability to manage multiple responsibilities
  • Proficiency in Microsoft Office Suite, especially excel
  • Cover letter must include a personal introduction, and days/times available during internship period
  • Preferred Junior or Senior-level standing, or a recent graduate within 6 months of graduation date
  • Cumulative GPA of 3.0 or higher

CRM & Loyalty Operations Manager Resume Examples & Samples

  • Knowledge and experience working with detailed customer-level data, multi-dimensional database technology, marketing automation business intelligence platforms for driving Marketing strategy and execution
  • Demonstrated project management skills to manage multi-faceted, complex CRM infrastructure with both internal and external partners/suppliers
  • Experience working throughout entire development lifecycle: Concept/Requirements Feasibility, Design, Development, Launch, and Post-Launch Results Analysis
  • Effectively represent CRM/Global Marketing's point-of-view on feasibility and impact to the business on strategic or technology initiatives. Strong project management and problem-solving skills required
  • Experience in managing cross-functional teams (internal and external)
  • Collaborative, positive, “service-oriented” attitude
  • Strong communication skills to be able to articulate both strategy and tactical action steps
  • Ability to thrive in a heavy work load environment
  • 6-8 years experience in CRM, database marketing & technology with background in large scale CRM infrastructures and technology leveraging customer level data
  • Experience in CRM platforms, implementations, and IT process and protocols
  • Experience working with 3rd party vendors, agencies, and consultants
  • Forensic mind-set, excellent analytic skills and quality executor

CRM & Consumer Insights Coordinator Resume Examples & Samples

  • Managing DTG’s email calendar, email campaign setup details, and customer list pulls
  • Collaborating across Sales, Marketing, Touring, and Creative to collect necessary assets
  • Working with outside vendors to setup campaigns and proof all guest-facing material
  • Ensuring DTG’s compliance with regulatory, legal and brand policies (e.g. CAN-SPAM, Disney e-mail standards, etc)
  • Creating reports of campaign results for sharing internally and with Disney’s corporate customer database team as needed
  • Managing the secure transfer of personal customer data between Disney and vendors
  • Partnering with Disney corporate database team to identify new customer segment targeting opportunities
  • Setting up A/B tests for audience profiles, email subject lines, creative content, etc
  • Maintaining ongoing audience survey activities in-theater and online, including scheduling of survey staff, maintaining tablet technology, collating all results via online survey tool, and preparing reports of the findings
  • Tracking and routing guest feedback to ensure best in class guest experience
  • Programming new surveys as needed for Sales and Marketing departments
  • Staying on top of new technologies and trends in CRM, research, and Broadway direct-to-consumer industries with willingness to prototype new opportunities for DTG
  • Supporting the setup of periodic focus group research to test awareness and perceptions of shows and marketing campaigns
  • Supporting the department’s goal of deeper understanding of the DTG audience base and how to tie research results to future marketing efforts
  • Maintaining CRM/research budgets and paying vendor invoices as needed
  • 1-2 years’ experience in related capacity with data analysis/reporting, email campaign setup, and/or customer research
  • Demonstrated skills in Microsoft Excel, Power Point, and Adobe Photoshop
  • Online survey tool experience (such as Survey Monkey)
  • Results-oriented mindset with ability to translate raw data into stories
  • Solid interpersonal and presentation skills
  • Ability to collaborate with multiple stakeholders within DTG and across TWDC
  • Strictly maintains customer privacy if handling personally identifiable information
  • Detail-oriented and focused individual who is comfortable with multi-tasking
  • Possess a friendly, collaborative spirit with passion for excellence

CRM CTI Analyst Resume Examples & Samples

  • Work with Business to identify and prioritize CTI requirements
  • Conduct internal client assessments which includes as-is, to-be, gap analysis phased technology plans, project plans and audit documentation
  • Work with wider Pearson Technology group to identify options for meeting technology requirements, and identify the cost, benefit and impact of each option
  • Own functional CTI architecture for each customer contact hub as part of the wider Customer Contact Transformation solution
  • Work with external contact center vendors to and be the point-of-contact for all business and technology related inquiries from the external contact center vendors
  • Support the strategic transformation toward more web self-service support
  • Support the development of the telephony strategy and provisioning of phone numbers
  • Support the creation of a technology testing plan for each functional deployment
  • Salesforce.com SME specifically in the area of CTI and Service Cloud
  • Demonstrable industry leading knowledge across the Contact Centre domain and leading-edge thinking in the arena of Omni-channel contact solutions
  • Strong skills in functional and business analysis, creativity and innovation – able to conceive original and practical solutions to complex and business-critical problems
  • Experience with Salesforce compatible OpenCTI vendors, such as InteractiveIntelligence, LiveOps, New Voice Media
  • Experience with customer call centers and common call center technologies - OpenCTI, PBX, WFM, CRM, etc
  • Demonstrated ability to build and maintain working relationships with a diverse community of technology and business partners and effectively influence both technical and non-technical audiences
  • Demonstrated ability to build and maintain working relationships with executive leadership
  • Demonstrated ability to deliver and support large complex projects
  • Willingness to travel

HBO VP, CRM & Retention Resume Examples & Samples

  • Drive revenue through onboarding, engagement, retention and loyalty programs
  • Work closely with the Brand team to develop holistic communications strategies
  • Integrate seamlessly with Brand, Acquisition, Editorial and Customer Support teams to leverage all customer touch points ensuring that all messaging and creative is effective and consistent
  • Lead email, mobile activities (in app messaging, push) and social media engagement for the HBO and HBO NOW brands
  • Partner with Distribution and Finance to develop all trial strategies including targeting, offers, cadence and frequency
  • Define business requirements, evaluate, implement and manage CRM and marketing automation tools
  • Partner with Research in the development and activation of an Attrition Model and on-going Segmentation and Cohort Development
  • Amplify customer loyalty and advocacy
  • Work closely with the Digital Product team on features and functionality that will impact Retention
  • Create learning agenda and implement testing and optimization plans
  • Set annual goals and KPIs and devise and implement measurement plans
  • Own the reporting and dissemination of results to the Executive Leadership Team
  • Manage, train, nurture and inspire a high performing marketing team

Dynamics CRM Online Embedded Escalation Engineer M Resume Examples & Samples

  • Provide world-class operational support at a CRM Online product and service component level that reduces escalations to the CRM R&D Team and Dynamics Service Engineering
  • Perform complex product/environment debugging and remediation when needed; working alongside the CRM Product Group and Service Engineering teams to drive Support incident resolution for configuration, code, or other service deficiencies impacting our Customers
  • Embedded EE’s possess core Escalation Engineer skills, meaning they must have solid coding skills in CRM and be fluent in the MS stack that CRM sits on. An EEE will be expected to apply coding skills and understanding to efficiently isolate and resolve difficult technical issues, and provide code recommendations to unblock Customer issues
  • Proactively identifying emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate from the system/workflow. This can include a range of potential work item categories; such as self-healing mechanisms, transparency, tools and automation, and/or increasing the skills or capabilities for CRM Online Support
  • Periodic on-call rotation, helping provide primary response to service escalations
  • While the position is mostly “behind the scenes”, providing engineering support to the broader Microsoft Support teams for support incidents which require Dynamics Service Engineering and/or CRM Product Group engagement, individuals must be capable and comfortable speaking directly with Customers periodically to help facilitate swift issue resolution as appropriate
  • B.S. degree in Computer Science or Engineering or equivalent industry experience
  • Experience with C# and .NET, PowerShell, Web Services, Exchange and Active Directory
  • 2+ years’ experience working with the Dynamics CRM solution and debugging CRM code
  • Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
  • Ability to partner with virtual teams and across organizational boundaries and execute on multiple technical initiatives simultaneously
  • Communication skills and being able to present complex technical issues to a general audience are important
  • Ability to meet Dynamics Service Engineering and Customer security screening requirements is required for this role. Customer requirements may include additional personnel screening such as, but not limited to: specialized agency background checks (either national or local which may include fingerprinting). All employees hired into roles supporting Cloud Offerings will also be required to pass Microsoft background checks every two years

CRM Simplification Marketing & Sales Business System Analyst Resume Examples & Samples

  • Coordinating and monitoring the effective execution of functional specifications related to the business requirements
  • Creation and execution of testing methodology, scenarios and criteria for Unit Testing, User Acceptance Testing and Integration/Regression Testing required/expected support by the team
  • Creating and maintaining end user training materials
  • Responsible for design phase of Programs by analyzing business requirements, developing solutions and supporting documentation for development teams
  • Responsible for building functional specifications to meet business requirements while driving cost efficiency in this solution delivery within assigned area
  • Contribute to growing expertise within the Solution Centre team across other Business System Analysts, Technical Architects and Management Services to deliver value to our stakeholders
  • Coordinate the design phase of the simplification of process and technology across Customer Experience ecosystem and minimize investment while maintaining continuity within the Business Unit
  • These process simplifications will be delivered across the following commercial experience processes: Marketing, Sales, Installation & Services & Account Management that supports a business with a revenue of $10B across 20 P&L's and 30k users with the focus of this role being Marketing and Sales
  • Responsible for the design of the simplification program across Marketing and Sales processes
  • Drives simplification of the solution portfolio in collaboration with IT business partnership teams by reviewing feasibility of enhancements and minimize investment
  • Coordinate the technical delivery of solutions for the simplification of process and technology across Customer Experience ecosystem and minimize investment while maintaining continuity within the Business Unit
  • These process simplifications will be delivered across the following commercial experience processes: Marketing, Sales, Installation & Services & Account Management that supports a business with a revenue of $10B across 20 P&L's and 30k users with the focus of this role being Installation & Service solutions
  • Technical Architect will be part of the Simplification team along with Solution Architect and Business System Analysts
  • Responsible for technical design of the simplification program across Installation and Service processes and technology and ensuring quality of delivery from Managed Services
  • Continually drives simplification of technical design for existing legacy systems in collaboration with Solution Architect and Business Systems Analyst and maintain alignment with technology blueprint
  • Ensures technical component implementations for existing legacy solutions are consistent and following defined standards while driving cost efficiency in this solution delivery
  • Conducts and approves integration testing for business process enhancement and provides support during user acceptance testing
  • Supports the creation of the release and deployment plans
  • Supports the updating of the operational run book for the support team
  • Delivers updated solution support training and materials
  • Responsible for managing and developing technical blueprint within the CX Ecosystem specifically on the salesforce.com platform
  • Ability to undertake development and support if needed
  • Liaise with other Tyco architecture teams for platform knowledge sharing and identify use case opportunity
  • B.S. Computer Science, Software Engineering, MIS or equivalent
  • Strong proficiency in SFDC (Salesforce.com) architecture, Apex, Visual Force, Triggers, Classes, salesforce web services
  • A good understanding of the architectural principals of web based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers
  • Strong experience of enterprise application integration, including SOA, ESB, EAI, ETL environments and an understanding of integration considerations such as process orchestration, customer data integration and master data management
  • Experience of working with other applications in the CRM ecosystem such as ServiceMax, Eloqua, Pardot, CPQ technologies will be considered a plus
  • Proficient with server side web development design languages, scripting tools and protocols such as HTML, XML, JavaScript, HTTP, CSS, XSLT, AJAX, JQuery
  • Proficient developing SQL and experience with a RDBMS such as MySQL, Oracle, or MS SQL Server
  • Experience with at least 2 client side programming languages such as .NET, JAVA, PHP, Ruby, C#, C++, Visual Basic, Python
  • Familiarity with SOAP and REST API
  • Experience with mobile applications on IOS/Android
  • Minimum 5 years Salesforce technical experience in a senior hands-on role
  • Proven ability to lead complex architectural discussions with personnel from all levels of a global organization

International CRM Loyalty Manager Resume Examples & Samples

  • Liaise with markets to ensure that the markets can demonstrate improved revenues and profitability from the programme, as well as a growing, engaged customer base through the development of marketing plans and initiatives with the CRM Managers
  • Co-ordinating regular reviews of CRM KPIs with all markets to review the effectiveness of the loyalty programme/ customer programmes and develop actions accordingly to optimise performance
  • To assume the business Operations manager role working alongside the IT project manager, and Customer programme development manger ensuring the timely and successful deployment and ongoing operation of the Customer programme across markets
  • Work directly with LYBC launch markets, establishing a migration plan to ensure current customers/ members are converted, lapsed members are reactivated, and new members are acquired
  • Establish and monitor key business processes such as the point liability management model and ensuring the regular monitoring and reporting of liability to the Head of Customer Programmes and markets
  • Working with the Marketing Communications function, ensure that all core in-store materials and direct to consumer assets are made available through the Asset Library to support the promotion of the programme in-store
  • Working with the Head of Customer Programmes, to continually review and enhance the deliverables of customer programme globally to improve appeal and effectiveness in building a profitable and loyal customer base, and to ensure it remains an effective point of differentiation when compared with competitors programs when operated in the market
  • Working with the Retail Academy develop and maintain a curriculum of training materials to support the delivery of the customer programmes to maintain awareness of new developments and initiatives
  • Working with the International Campaign manager to ensure all International campaigns and events are implemented through local teams with full CRM participation, and associated measurement/ reporting
  • Develop deep relationships across markets with CRM managers and internal stakeholders to ensure adoption and advocacy of customer centric initiatives
  • Experience managing a retail loyalty programme (ideally points based)
  • Project management skills (preferably internationally)
  • Stakeholder management/networking (including senior management)
  • Experience of working with IT to define business requirements
  • Experience of managing customer relationships in a retail environment both online and offline
  • · Experience of International working in a matrix organisation

CRM Architect Resume Examples & Samples

  • 10+ years experience in IT/Telecoms
  • 5+ years experience in a CRM architect role. Knowledge/experience of Siebel CRM, Amdocs CRM, Genesys CIM and multi-channel care and sales. Experience of IVR technologies would be a plus
  • 5+ years experience in a Senior Technical/ Programme Management role with Customer Interfacing Experience
  • Technical knowledge of CRM environment and associated CRM integration points
  • Excellent interpersonal skills with ability to work & present at/to Board Level
  • Good grounding in Software requirements analysis and design using UML (Object Oriented Analysis and Development)
  • Well versed in architecture frameworks and methodologies

CRM & Email Marketing Executive Resume Examples & Samples

  • Management and analysis of the customer database to provide insight and recommendations for future campaigns
  • Implement the multi-channel strategy to create a single customer view
  • Campaign creation using the CRM system to generate targeted mailing lists for direct mail and customer events
  • To be educated to degree level with a minimum 2.1 in Marketing or business related subject
  • Highly computer literate with advanced knowledge of the Microsoft Office suite
  • Proficient user of email platforms such as CoreMotives and Google Analytics is desirable

CRM CPQ Administrator Resume Examples & Samples

  • Analyze business requirements
  • Configure Salesforce.com and Apttus CPQ (declarative configuration)
  • Develop Apttus templates
  • Bachelor’s degree required, graduate work and/or 5+ years experience preferred
  • Salesforce.com and Configure-Price-Quote declarative configuration, Agile/Scrum methodologies
  • Salesforce.com Data Loader, Informatica & Master Data experience

Manager, Sales Promotion & CRM Resume Examples & Samples

  • Minimum 6 year marketing experience. Prefer from fashion and cosmetics industry
  • Strong interpersonal, presentation and analytical skills
  • Great attention to details and excellent multi-tasking skills. Ability to work under pressure
  • Must be a team player who thrives on deadline-driven projects
  • Highly organized and ability to adapt quickly to changing priorities
  • Excellent analytical skills with quantitative/ business undergraduate degree
  • High degree of proficiency in PC application, especially Excel and PowerPoint
  • Bilingual is a must

CRM Technology Solutions Professional Resume Examples & Samples

  • Strong technical background in CRM and Cloud Solutions space
  • 6+ year's technical presales experience
  • Demonstrated ability working with executive level management at enterprise customers to map IT to business initiatives
  • Strong communication and presentation skills with the ability to articulate the advantages of Microsoft technology to senior business and technical decision makers as well as front-line technologists
  • A BA/BS or MS degree is preferred

CRM SAP Solution Architect Resume Examples & Samples

  • Strategic alignment with business
  • SAP Software version maintenance (functional)
  • Solution Design - new SAP designs
  • Evaluate SAP related Software
  • Present new business process system solutions
  • SAP Design Overview
  • Enterprise Structure Management
  • SAP implementation Evaluation
  • SAP Landscape strategy
  • Maximize utilization of SAP Global solution core functionality and minimize customizations
  • Maintain SAP CRM Technical roadmap
  • Understand complex CRM systems/data and effectively translate this knowledge into solutions that automate processes and increase our ability to dynamically personalize customer and prospect communications
  • 1+ years supervisory experience preferred
  • Experience working with web analytics tools – Omniture SiteCatalyst
  • Ability to both develop and deliver presentations
  • Experience creating marketing training materials for front-line employees

CRM / ERP Application Administrator Resume Examples & Samples

  • Implementation, maintenance, management and development of all applications
  • Provide end user support and training for all applications, including accounting, reporting, estimating, and customer relationship management
  • Develop and maintain an understanding of existing and future business application dependencies and their connection and relationship to business specific general processes, work flows, integrations, and processes surrounding applications
  • Development and administration of databases, Reporting Services, and system integrations
  • Design and maintain application integrations and reports using applicable tools
  • Build, test and apply application enhancements and upgrades, and explore and test ways to improve systems overall
  • Review, analyze, and modify systems including configuring, testing, debugging and installing to support our applications
  • Maintain system documentation logs, and work instructions
  • Review and determine how to ensure data quality using existing software control mechanisms, as well as reviewing, coordinating and performing routine maintenance and application updates as required
  • Work with vendors on product enhancements and system/application upgrades and updates to assure system optimization and project completion
  • Consult with users to identify current operating procedures and to clarify program objectives
  • Ability to explain complex concepts in simple terms for business end users
  • Assist in the formulation and documentation of procedures and best practices for users of applications
  • Write manuals for users to describe implementation and operating procedures
  • Write reports using Crystal Reports
  • Create Sage customer form and report templates
  • Work with web developer to allow customers to access their accounts online, and make payments via ACH
  • Provide advanced troubleshooting skills to resolve technical problems
  • Responsible for global CRM systems integration and development strategy; will determine deployment roadmap for existing and team application expansion, taking each group/team’s dynamics into consideration, but always striving for a unified, standardized approach whenever possible
  • Work cross-functionally to drive business discussions and document business, integration, and supportability requirements, including authoring of “Product Requirements Documents” (PRD’s) and “User Stories” for current and next generation CRM and Genesys systems
  • Help drive Agile/Kanban Iteration planning, execution, and backlog prioritization
  • Communication of Iteration progress to key users after completed Iterations – at least monthly
  • Management of key external vendor relationships, licensing, and strategies for dependent-component upgrades and evolution of integrated systems. Includes SalesForce, Genesys, Verizon, and other vendors
  • Ensure that releases of new systems versions and functionality are well-coordinated, and integrated with our operations with minimal business disruption
  • Ensuring that integrated systems have superb diagnostic tools, so that that runtime issues and root causes with the resulting integrated systems can be easily and successfully isolated and diagnosed
  • Responsible for timely customer communications of releases, and coordinating of associated training
  • Work with the business to measure business impacts for enhancements and maintain the development prioritization list / backlogs
  • Some travel required to Denver, Pharr, Charleston and International locations
  • A minimum of 7-8 years of contact center operational and/or developmental experience
  • Superb verbal and written communication skills, including expert knowledge of the MS Office Suite
  • Strong ability to manage relationships with customers, developers, and other internal actors
  • Ability to effectively work with, and maintain strong working relationships with external and internal partners, and both technology and operational leadership teams and team-members
  • Ability to perform data analysis, trend analysis, graphing, presentation development and delivery
  • Skilled in developing and communicating overall product strategies
  • Strong familiarity with contact center technologies and systems
  • Bachelor’s degree in Computer Science or Computer Information Systems or equivalent experience
  • Excellent organizational and prioritization skills

CRM / Wechat Product Manager Resume Examples & Samples

  • Responsible for designing features that provide rich user experiences while maintaining a streamlined user interaction model
  • Drive strategic direction of product CRM/WeChat as product owner
  • Interact with Developers to drive product feature implementation
  • Provide support to all areas of the organization including Sales, SQA, Development & Services

Manager, IT CRM Systems Resume Examples & Samples

  • Five years management experience in retail CRM applications development
  • Specific knowledge and experience with CRM applications and related business processes
  • Working knowledge of one or more industry best practices and standards (e.g., CMM, ITIL (preferred), CMM, COBIT, ISO, etc.)
  • Bachelors degree in Engineering or Computer Science

CRM Business System Analyst Resume Examples & Samples

  • Understanding when configuration, programming (Visualforce/Apex), or 3rd party solutions are appropriate in Salesforce
  • Verification and regression testing of new and existing functionality before the a release to users
  • Participating in daily scrum meetings to report progress and obstacles

Solution Architect CRM Area Resume Examples & Samples

  • Solution Architect in the CRM area with 5+ years of experience, preferably in the Telco market
  • Strong knowledge of the customer care business processes in the Telco market
  • Good technical expertise with the MS Dynamics CRM platform
  • Creative Thinking
  • Applying Expertise & technology
  • Delivering Results & Meeting Customer expectations
  • English mandatory
  • Deep knowledge of the specific solution, able to provide detailed solutions and reliable estimations
  • Ability to understand business requirements and convert them into solution designs

Lancôme Digital CRM & Loyalty Admin Intern Resume Examples & Samples

  • Participating in the ideation and development of innovative marketing strategies
  • Coordinating creative development and e-mail deployment
  • Monitoring trends and best practices in online/mobile media and CRM
  • Researching competitive activity in social and mobile marketing
  • Assisting with development of creative projects briefs
  • Assisting with program implementation and testing
  • Compiling ongoing and post campaign analytics reports
  • Collaborating with internal partners on various projects
  • Maintaining project timelines
  • Minimum cumulative 3.00 GPA required
  • Must have majored in Marketing, E-Marketing, Communication or Business and be within 12 months of graduating (no exceptions will be made)
  • Must be highly organized with a strong attention to detail
  • Must have strong written/oral communication skills
  • Ability to multi-task and stay organized to meet deadlines
  • Must have a passion for Marketing and have an interest in CRM (social, mobile, email) and E-Marketing with an understanding of integrating communication strategies
  • Proficiency in Microsoft Office (Word, Excel and PowerPoint) and A

Dynamics CRM Technical Consultant Resume Examples & Samples

  • Present the face of offshore to customer effectively by building trust in offshore activities and competencies (alleviating time zone and cultural differences)
  • Educate customers on solution development in distributed delivery model
  • Gather business requirements from Customers and analyze with Offshore team
  • Work closely with MCS and Global Delivery Architects in developing solution architecture and design
  • Manage technical communication between the customer team and offshore team to support offshore activities
  • Follow established delivery process and leverage associated tools for requirements elicitation, architecture, design and development
  • Coordinate tasks that facilitate smooth workflows
  • Identify and escalate potential issues and risks to Onsite and Offshore Project Manager
  • Evaluate best practices, pattern technologies, perform POC, quick assessment
  • Be Flexible, Adaptable, Agile and act fast on all day to day task and deliverables
  • Identify risks and notify stakeholders on options/solutions/help wanted/challenges from the customer side
  • Requirement clarifications, review/walkthrough of deliverables with customers, deployment of solution to customer QA environments, first hand troubleshooting/debugging of issues reported by customer before engaging offshore team, etc
  • Add value in every step & build strong relationship with key stakeholders
  • Ability to comprehend customer’s mind and adapt to the situation
  • In addition to English a good knowledge of German or French language is a must have
  • Must have a degree in Computer Science or Engineering, or equivalent work experience
  • Strong technical documentation skills
  • Project management and advancement of technical projects and processes to many partners and areas of an organization
  • SQL/SAS querying and data manipulation abilities against relational databases
  • Understanding of database marketing applications and principles
  • Proven strong partnering skills with technical and non-technical partners
  • Ability to navigate a hierarchical environment
  • Ability to multi task and easily adapt to evolving processes/requirements
  • Competent to work independently, but able to take direction and seek clarity when needed
  • Good communication, problem solving, and time management skills
  • 3+ years of database marketing or CRM experience
  • Previous experience with Tableau software
  • Previous experience with Teradata SQL
  • Bachelor’s degree preferably in Marketing, Computer Sciences, Business, Engineering, MIS or related field or equivalent experience

Coordinator CRM Resume Examples & Samples

  • Provide 1st tier CRM support, answer user questions, manage trouble-shooting, and provide training as-needed to all users, including executive management, within Marketing Partnerships (55%)
  • Collaborate with Director, CRM and other stakeholders to design, develop and execute a cross-business business model for CRM, including system usage and architecture (20%)
  • Collaborate with Manager, Business Operations to manage all CRM related budget reports (5%)

Senior Product Marketing Manager Dynamics CRM Competitive Marketing Resume Examples & Samples

  • Competitive marketing for CRM, including driving strategies and programs based on deep competitor insight and working with our field sales and marketing teams to improve our execution against our competitors
  • Develop product, marketing, and sales recommendations and guidance based on insight from our wins and losses
  • Work with Technical Product Marketing to script demos that clearly highlight our differentiated capabilities
  • Work with R&D to educate on our competitor’s announcements and product roadmaps
  • Measure and report on consumption of developed assets and investments to drive continuous improvement and prioritization of high impact investments

Partner Technology Strategist Dynamics CRM Resume Examples & Samples

  • You will lead the technical enablement of our partners to ensure they develop the highest level proficiency in selling and delivering CRM solutions to our customers
  • You will work closely with the broad partner team and in particular with the Partner Sales Executives and Service Account Managers
  • You will have a unique opportunity to collaborate during the partner business planning process ensuring that skills development commitments are established to fill identified gaps and to support the achievement of the partner's business objectives
  • You will also work closely with the Enterprise and SMB teams to ensure the plans are well aligned to the overall strategy
  • As a Partner Technology Strategist you will serve a key role within the Microsoft Dynamics partner ecosystem
  • Build excitement, evangelize and technically enable partners, particularly around our Customer Engagement suite and our One Microsoft platform and strategy
  • You will play a crucial role in aggregating channel skills development requirements across products and business disciplines and engaging with the right resources to ensure that learning plans and/or course offerings meet the identified requirements
  • You will help build a skills development strategy for improving partner skills around sales, technical (pre-)sales, project management, and service delivery quality. Achieving excellence in (pre-)sales and quality service delivery by our partners is critical to the improvement of Dynamics business win ratio, our customer success and satisfaction with Microsoft technology through their experience with partners
  • The PTS indirectly ensures that Microsoft customers receive a consistent and high-quality experience in their engagements with partners. The PTS is responsible for driving partner enablement to help secure through-partner wins with new customers, existing customers and from a compete perspective. You will be a role model and demonstrate excellence in in pre-sales engagements with partners and customers
  • Additionally, you will be co-responsible for the development of an ecosystem for scalable and repeatable CRM solutions targeting the SMB market. You will be a leader in empowering a growing channel of powerful end to end cloud solutions for SMB customers

CRM Solutions Developer Resume Examples & Samples

  • Responsible for the design, development, construction and maintenance of Dynamics CRM installations and solutions
  • Consults with Business Analysts and CRM Application Support to refine needs
  • Write custom code to add new features or enhance features of the Dynamics CRM platform
  • Proficiency in installing and deploying CRM Organizations
  • Proficiency in customizing and creating CRM entities
  • Proficiency in understanding and implementing business workflows and processes
  • Proficiency in using the CRM SDK and/or plugin platforms
  • Proficiency with Microsoft .NET 3.5+ development using C#
  • Experience with the Team Foundation Server (TFS) source control management system and deployment environments
  • 5+ years’ experience with .NET software development, specifically around Microsoft Dynamics CRM
  • Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, etc.) preferred
  • Experience working on an agile development team preferred

CRM Solution Manager Resume Examples & Samples

  • Manage the business stakeholders engagement, to serve as the primary point of contact for Salesforce.com and Force.com initiatives
  • Manage and undertake investigating and documenting internal customer requirements, impact analysis and design potential solutions. You will then document the agreed solution
  • Manage delivery of technical solutions and system integrations including testing strategy and execution. You will work with colleagues to gain user acceptance and take up
  • Coordinate project retrospectives against success criteria and KPIs
  • Provide administration and support on a day-to-day basis to ensure effective and timely resolution to problems.It will involve configuration activities and creation of reports and dashboards
  • Be fully aware of forthcoming software releases and how the company may take advantage of new functionality and understand what impact changes may have on business processes
  • Create and maintain positive and collaborative relationships with suppliers to deliver higher quality solutions
  • Leverage the use of our Salesforce.com premier support agreement and ensure we are getting value for money
  • Manage feature roadmap and prioritisation
  • Identify opportunities to provide group wide cross departmental solutions
  • Manage staff in the team
  • Educated to a minimum of ‘A’ level standard (or equivalent)
  • Professional training in application design and development or solutions architecture or some equivalent discipline
  • Solid experience in analysis and design through to successful implementation of Salesforce.com including Apex and Visual Force developments
  • Proven track record of successful project delivery with at least 2 full project life-cycles completed
  • Experience using a recognised business analysis methodology, and scrum development methodology
  • Experience mapping business processes to the technical solution
  • Cloud computing experience, with awareness of security issues, and business continuity planning
  • Experience with Marketing systems necessary, Marketo or Eloqua is preferable
  • Experience in a media company is desirable but not essential
  • Aggregate and synthesize data from multiple sources to measure performance of multi-channel campaigns, including email, display, and in-game
  • Contribute to defining KPIs that better reflect performance of CRM initiatives as executions become increasingly more robust
  • Collaborate with international BI and IT teams to improve data structures and schemas to enhance ability to measure customer engagement
  • Create narratives from complex data that can will be consumed by broad internal audiences
  • Transform quantitative outputs into actionable, realizable strategic plans
  • Conduct deep-dive analyses and design analytical initiatives that drive acquisition, engagement, and monetization
  • Build predictive models that enable CRM to optimize resource and budget allocation more effectively through enhanced targeting
  • Construct dashboards that allow users to understand performance compared to internal benchmarks and provide a platform to generate insight
  • Write complex SQL queries to extract data from SQL Server or Vertica environments which will serve as underpinnings of ad-hoc and recurring analyses
  • Work with global analytic teams to share best practices, leverage existing frameworks, and reinforce the corporate mind-set of “customer-first”
  • 3+ years of experience working with large datasets, using a variety of statistical and discovery tools
  • Bachelor’s Degree in a quantitative field, such as Information Systems, Mathematics, Statistics, Engineering or Economics
  • Demonstrated experience as a contributor to an enterprise’s CRM team – a big plus
  • Strong understanding of segmentation and customer profiling
  • Excel at cross-functional collaboration and communication, with the ability to communicate methods and results to a non-technical audience
  • Familiarity with CRM Systems (Neolane/Adobe Campaign Manager) a big plus
  • Working knowledge of Adobe Analytics
  • Hands-on experience using Tableau or Microstrategy
  • SQL is a must
  • Experience with predictive modeling and analysis

Product Owner, Global Advertising CRM Resume Examples & Samples

  • Proven track record of researching and analyzing complex business and operational issues and providing concise summaries using visual and written analysis
  • Ability to analyze complex data or systems issues and to provide actionable recommendations to impacted teams based on the analysis
  • Ability to analyze complex business processes and identify efficiency opportunities and/or solutions to resolve process gaps or related business challenges
  • Strong verbal and interpersonal skills; exceptional writing skills; ability to effectively articulate and communicate concepts, ideas, and issues with a diversity of internal stakeholders
  • Identify, develop and document requirements that clearly support and communicate needs to stakeholders and supporting teams
  • Ability to design solutions that anticipate areas of concern and are adaptable to future changes
  • Ability to analyze, test and document solutions to ensure business requirements have been satisfied
  • Ability to effectively troubleshoot data inaccuracies, identify root causes, and take corrective action
  • Ability to effectively mentor and train associates and cross functional users of assigned systems, processes, and tools
  • Salesforce.com Administrator or Developer certification/experience required. Salesforce.com Sales Cloud certification preferred
  • Previous experience performing functional analysis, configuring, and administering Salesforce.com functionality in Sales Cloud
  • Previous experience acting as a business analyst using Salesforce.com required
  • BA/BS degree in Computer Science, Business, or equivalent of 5-7 years of professional experience that includes
  • 5+ years administering CRM systems/tools
  • Documenting and managing business and functional requirements required
  • 2+ years developing and building sales and service reports and dashboards using database-driven solutions
  • Previous experience acting in a shared services role
  • Design and Implement CRM solutions that increase the strategic and business value of the Prudentials CRM implementations
  • Create and maintain CRM requirements and documentation to inform the product lifecycle from idea through release and maintenance
  • Develop and drive the Prudentials CRM capability roadmap, driving critical capabilities from concept to customer
  • Engage with customers and partners to deliver roadmap updates, get product feedback, feed that information back into technology development process, and continuously identify next set of opportunities working closely with the internal and external clients
  • Serve as a product evangelist with Marketing, Sales, our customers and our partners
  • Help establish CRM Center of Excellence (COE) to help drive and support enterprise level CRM Initiatives
  • Act as a subject matter expert on best practices related to all modules / features of salesforce.com platform
  • 5+ years of experience in Salesforce.com (preferred) or other CRM application, preferably covering multiple CRM implementations
  • 2+ years of which in management roles with direct reports and parallel projects
  • Strong knowledge of Salesforce.com platform. Experience in business and functional analysis in area of sales process and CRM. Experience in designing features and solution sets on salesforce.com platform to enable innovative processes
  • Knowledge of emerging trends and direction as it relates to salesforce.com ecosystem

HBO Coordinator, CRM & Retention Marketing Resume Examples & Samples

  • Assist the CRM & Retention Manager in the execution of day-to-day operations and community management across HBO brand and HBO NOW presences on core platforms: Facebook, Twitter, Tumblr, and Instagram
  • Successfully facilitate co-promotions and collaborative efforts with web production, editorial, Brand Marketing, Corporate Communications, Media Relations, Corporate Social Responsibility, Worldwide Digital Distribution and Partner Marketing, Marketing Operations, and other internal HBO teams
  • Partner with internal and external teams to develop and execute digital retention marketing campaigns inclusive of In-App Messaging, Push Messaging, Email Marketing, and other retention tactics
  • Effectively coordinate asset requests, creation, and deployment across social media channels
  • Lead the ongoing publishing of social media content using both native platform tools and third party vendors
  • Maintain editorial calendars and team publishing schedules
  • Regularly prepare and share campaign highlight reports
  • Assist the Manager and Director in the creation of presentation, strategy, and recap decks
  • Lead approvals processes and workflows with HBO Legal department representatives
  • Lead asset requests and approvals with an HBO internal design and video production team

CRM Platform Manager Resume Examples & Samples

  • Overall program management in close link with zones (esp. Europe), gathering business needs for enhancement, ensuring quality to deliver efficient platform and business teams adoption
  • Business ownership for platform upgrades, leading implementation of additional functionalities (business requirements, prioritization, RFP when needed, functional specifications, close partnership with IT, UAT, pilot lead until implementation, post go live follow up, handover to zone for roll out), driving roadmap and timeline with IT
  • Coordination with other platforms in L’Oreal ecosystem (retail, e-commerce, customer care…) ensuring consistent feature development across systems for seamless integration towards 360° customer view
  • Global business representative for L’Oreal Retail system (MARS), coordinating zones on customer data needs and roadmap for CRM, facilitating IT prioritization
  • Expertise on systems to support zones and drive and/or implement quick wins in solutions when possible (esp. campaign management)
  • Driving Regional and/or global convergence on platforms according to system, leveraging synergies when possible (Exact Target, Salesforce,…)
  • Responsible for platform cost model follow up
  • Experienced Platform manager with good CRM knowledge and software expertise
  • Understanding of CRM business in a multichannel environment (online and offline)
  • Database ecosystem and CRM technology knowledge : CRM database, Data Quality Management, Retail IT, Campaign management, Call center (Salesforce and Neolane preferred)
  • Experience in loyalty programs and retail clienteling
  • Ability to interact with business (International Marketing Direction, Regions, Countries ) to specify business requirements
  • Good knowledge of IT process, used to work with IT
  • Fluent in English, experience of international projects in matrix organization
  • Strong drive, action oriented mindset (thinker & doer), good communication skills

Dynamics CRM IT Analyst & Developer Resume Examples & Samples

  • At least 2 years of experience in IT environment working on CRM projects
  • Degree in in Computer Sciences or equivalent
  • Knowledge of MS Dynamics 2013/2015
  • Strong knowledge of SQL Server Platform, especially querying with T-SQL and developing with SSIS
  • C# (Windows Forms) is considered a plus
  • Visual Basic 6 is considered a plus

Director, Enterprise CRM Services Resume Examples & Samples

  • Direct the design and implementation of multi-channel CRM technical solutions designed to meet business and customer requirements at BMI
  • Provide guidance to salesforce development team to enhance and maintain BMI implementation of Salesforce Service and Sales cloud, Dashboard and Reports, Communities (Customer and Partner), custom objects, workflows, Visual Flow, Page layouts, email alerts and templates, Apex triggers and classes
  • Manage existing integrations of salesforce with other third party solutions, for example PeopleImport, Demand tools, DocuSign, DrawLoop, Five 9 etc. as well as BMI legacy applications
  • Effectively communicate technical issues to appropriate teams, or leaders, with plans for resolution
  • Participate in change control management and performs impact analysis
  • Create and maintain documentation on processes, policies, application configuration and help related materials for users as Salesforce applications are developed
  • Assist Business Analysts with user requirement sessions and document user requirements to address changing business needs
  • As directed, assess CRM applications and tools to identify and implement efficiencies and performing proof of concepts
  • Assist with troubleshooting production issues
  • Setup tools and best practices for Release Management, Code Reviews, Backup and Recovery
  • Experience with leading teams and design sessions
  • Experience with integration tools and web services solutions a plus
  • Problem solving and decision making
  • Broad and deep understanding of CRM technologies

Senior CRM Campaign Manager Resume Examples & Samples

  • Understand complex CRM systems/data and effectively translate this knowledge into solutions that automate processes, ensure accuracy, and increase our ability to dynamically personalize customer and prospect communications
  • Perform regular, formal audit of campaign list execution, identifying/implementing areas of opportunity to improve accuracy and efficiency; present findings and new processes to internal stakeholders quarterly
  • Project manage new CRM capabilities, including resource planning, timeline design/adherence, status communications, and implementation
  • Work as an expert within Vail Resorts to implement all multichannel marketing campaigns (email, DM, mobile), including pass sales, resort, hospitality, retail and reservation, and automated confirmations to drive sales, cross-sell, and up-sell
  • Lead team of Campaign Analysts to manage the inflow/outflow of requests, maximize their output through efficiency measures, and adherence to quality measures
  • Establish CRM program benchmarks, summarize performance and recommend/implement actions to improve key metrics for all CRM programs
  • Perform ad hoc campaign analysis and database querying as needed
  • Experience working with web analytics tools-Omniture SiteCatalyst
  • Experience creating marketing training materials for front-line employees and mid-level management

CRM Integration Team Leader Resume Examples & Samples

  • To supervise a team of EMEA CRM integration specialists, under the management of the Customer Relationship Manager
  • To ensure a good communication with both NCSA and EMEA CRM teams - in Paris and Montreal - and with the other services
  • To provide regular feedback and good visibility on the team’s performance to the CRM business team
  • To propose QC processes in order to ensure a high quality of services
  • To monitor the tasks and ensure the success of every campaign
  • Closely collaborate to the improvement of the CRM tools (Offer management/Neolane)

Team Lead-crm PB Approvals Resume Examples & Samples

  • Pro-active management of a distinct credit portfolio, including reviewing and ensuring credit risk assessments and approval are conducted at a level of depth and thoroughness appropriate to the degree of complexity of credit structures and within delegated credit authority
  • Pro-active engagement with the front-office on new transactions with analysis of the counterparty, underlying credit risk and transaction structure to develop risk mitigating strategies and risk profile enhancement
  • Negotiation of legal documentation to ensure that the terms and conditions comply with the bank's policies and are in line with internal standards
  • Manages credit portfolio to maintain a performing loan portfolio and ensures all necessary margin calls and liquidations are executed promptly
  • Contribution to the regulatory / change agenda by involving in project work
  • Coaches and leads a team of Credit Specialists ensuring team's compliance with requisite policies and guidelines (both internal and external)

CRM Intern Resume Examples & Samples

  • 1 year of B2B marketing or financial services experience (working or internship)
  • Proficiency in MS Excel (Vlookups and Pivot Tables preferred)
  • Hands on experience with Salesforce.com or similar CRM database system preferred
  • Hands on experience with marketing automation software a plus
  • Understands basics of dashboards, data visualization, reporting, data integration and business intelligence systems
  • Working toward Bachelors, Masters or PHD degree in statistics, mathematics, analytics, software engineering, finance or marketing
  • Strong analytical skills
  • Expertise in report generation and dashboards – using Tableau, Qlikview, Excel functions, VBA macros, and Pivot Tables
  • Working knowledge of data management policies, procedures, and systems
  • Excellent organization skills, process improvement, and project management experience
  • Comfortable working in groups or individually with minimal supervision
  • Working knowledge of Relational Data Base Systems and SQL a plus
  • Experience building or utilizing fuzzy match algorithms a plus
  • Data matching and clean up
  • Use external data sources to supplement existing data (data enrichment)
  • Help maintain customer (Account, Contact and Lead) details in our CRM database to ensure Marketing and Sales activities are reaching the right people
  • Work with Marketing and Sales to move customer lists currently living in excel spreadsheets, word documents, and employee outlook contact sheets
  • Identify fields/sets of data in our CRM instance that are redundant and work with CRM team to reduce clutter
  • Assist Marketing and Sales to cull/clean-up prospect lists for targeted marketing campaigns and Sales initiatives
  • Utilize marketing automation programs for lead distribution and data management

Crm Associate With French Resume Examples & Samples

  • Input information in CRM tools, provided by local French teams
  • Provide support related to CRM processes (i.e. contacts data cleaning, reporting, updates on status, etc.)
  • Initiate risk assessment of the opportunities from the pipeline; ensure a proper project acceptance process
  • Log system issues and bugs in the EMEIA Global tool, and report status to
  • Market team on a monthly basis
  • Update Contacts status with Market events
  • Prepare manually Contact reports on a monthly basis
  • Excellent standard of written and spoken English and French
  • Logical thinker, creative problem solver, and good attention to detail
  • Proactive with a positive, flexible, assertive, can-do attitude
  • Effective team player with an ability to develop personal networks though strong interpersonal skills
  • A quality-driven approach aiming for high standards
  • Proficient in Word and Excel
  • Propose and recommend solution options
  • Draft design specifications for use by the developers
  • Guide the developers through the development process; on occasion, develop portions of solutions him- or herself
  • Review work of developers and provide feedback regarding quality and best practices
  • Maintain thorough knowledge of ongoing trends and technologies in the SFDC force.com platform
  • Maintain coding standards and other best practices documentation as needed
  • Thorough familiarity with force.com technologies, including development using Apex and Visual Force, use of Data Loader, and popular IDEs (Eclipse preferred)
  • Experience developing in a large SFDC installation (org) with a large code base, significant data volumes, working with 100,000 to millions of records within SFDC governor limits
  • Ability to collaborate with both technical and non-technical staff in a real-time, meeting context, proposing options and communicating their pros and cons
  • Ability to devise creative solutions that are functional, ergonomic, and economical
  • Ability to write technical specifications that are crisp, concise, and accessible to readers who have less experience and less refined language skills
  • Ability to produce code that has stylistic consistency, is well-documented, and is easily understandable by other proficient programmers – in essence, “model” code
  • Excellent software skills, including design, development, and debugging
  • Proficiency in MS Office tools, including MS Word and MS Excel
  • Bachelor's Degree or equivalent experience preferred, Masters Degree a plus
  • Minimum of 6 years of experience in software development environment, with at least 1 year in a technical leadership role
  • 2+ years of development experience using force.com technologies

CRM Strategist Resume Examples & Samples

  • Support the respective desk business strategy; working with end users, and key stakeholders, to request and incorporate new functionality; address usability and configure the CRM tool accordingly (collect requirements, conduct UAT testing and production rollout)
  • Lead requirements gathering sessions with the business and vendor
  • Responsible for the system and the “go-to” expert for any questions on CRM functionality and reporting
  • Work with the vendor to provide CRM training, produce training plans and conduct teach ins
  • Ensure timelines and key deliverables are met
  • Provide regular weekly and monthly progress updates to the CRM Team
  • Provide trouble shooting and support on-site and in remote locations
  • Develop current state documentation and business requirements documentation; and perform gap analyses and prioritization of issues
  • Drive requirements gathering by identifying, tracking, escalating and/or resolving existing business systems issues
  • Client Onboarding
  • IT/ GTO (Equity Support, Equity Development) Teams
  • Bachelors Degree or equivalent
  • In-depth understanding of Capital Markets
  • Proficient in Microsoft Office tools (esp. Excel)
  • Proactive, team player, self-motivated with strong organizational and time management skills
  • Have a collaborative mind-set with strong interpersonal skills
  • Hands on experience with Marketo or similar Marketing solution preferred
  • Excellent organization skills, communication skills, process improvement, and project management experience
  • Build dashboards and data visualization for business intelligence/ reporting
  • Assist in Informatica data connectivity project
  • Data Enrichment- using external data sources to supplement existing data
  • Help maintain customer (Account, Contact and Lead) details in our CRM database (Salesforce.com) to ensure Marketing and Sales activities are reaching the right people
  • Utilize programs in Marketo for Lead distribution/hand-off and data management to keep customer details sync’d with CRM database

CRM Senior Manager Opportunity Resume Examples & Samples

  • In partnership with Country Head Of Retail and Regional Director sets and monitors targets for the country/area
  • In partnership with country/area functions (Marketing, Retail Training Team, Retail Operations and Finance) defines and ensures implementation of Customer Retention Plans, across stores and within the regional organisation and focus on overall customer engagement
  • In partnership with the regional team value proposition by segmentation that would maximize the commercial impact and elevation of the customer experience
  • Identify opportunities and roll out VIP consultant initiatives and development plan to provide consistent and elevated service to the customers while delivering on sales targets
  • Monitor team progress regularly and drive results in close collaboration with the Store Managers
  • Drive the right behaviors and ensure teams adhere consistently to standards and processes agreed to deliver the Burberry Experience to clients
  • Establish key external partnership and seek business opportunities
  • In partnership with Retail Training Team elevate the clienteling skillset of all retail organization

VP-am CRM CLT ARC Resume Examples & Samples

  • Ability to multi-task and reprioritize work and demands throughout the day
  • Demonstrates attention to details and accuracy in approach
  • Strong analytical skills, including financial analysis
  • Proficiency in Excel, Word and PowerPoint
  • Interest in structuring credit transactions
  • Ability to interact effectively with internal stakeholders
  • Ability to learn about financial derivatives, investments and wealth advisory capabilities
  • Ability to complete projects with limited supervision
  • Bachelor's degree in finance or related field
  • Minimum GPA of 3.2 or equivalent experience
  • Credit Risk Infrastructure tool and application (LOS, ARC, WS, CC, EN, SRGT, SELM, etc.) experience is a plus
  • Minimum 10-15 years of work experience
  • Any additional professional degree will be an added advantage

IT CRM / Clienteling Analyst Resume Examples & Samples

  • Responsible to provide support for Global CRM and Clienteling system
  • 2 + years of experience supporting a CRM database (preferred Epicor CRM 6.1.x)
  • Experience with other Epicor software such as Connected Retail POS, Sales Audit, Query Designer a plus
  • Strong analytical and communication skills

CRM Production Services Analyst Resume Examples & Samples

  • Work closely with the senior manager to build the Production Services function and ensure its alignment with current and future business needs and strategy
  • Build and maintain relationships with key business stakeholders acting as a partner by providing proactive customer service
  • Advocate for business users, collaborating with delivery teams to drive customer centric enhancements and improvements
  • Manage BAU support operations including business service requests, production incident investigation and root cause analysis
  • Participate in and maintain the CRM community, keeping users up to date on enhanced functionality and features
  • Execute the agreed strategy for the on-going adoption of Salesforce
  • Conduct training on all aspects of the Salesforce platform
  • Prepare formal documentation, training materials, and support knowledge articles such as procedures, FAQs and business tips
  • Ensure operational stability by establishing and continually improving both delivery and support processes
  • Work with the Vendor to understand best practice approaches, methods and metrics
  • Design and build reports based on business users' needs
  • Report on and drive adherence to audit and access controls
  • Generate, analyse, and report on operational metrics to provide an understanding of the current status of the production environment and to identify the best opportunities for improvement
  • Support the test function with knowledge that aids test scripting & execution, including handovers & walkthroughs
  • Establish, monitor, and ensure adherence to SLAs/OLAs as agreed with business groups
  • Provide regular service delivery reviews with key business and technology stakeholders
  • Estimate, plan, and complete support oriented projects on-time and on-budget
  • On-call availability and some travel required
  • At least 3+ years direct experience using/administering Salesforce (certification preferred)
  • Ability to review proposed solutions and make recommendations based on project roadmaps and timelines
  • Experience with change/release processes in Salesforce
  • Excellent communication, motivational and presentation skills
  • Understanding of sales and marketing functions
  • Knowledge of cloud business communications
  • Excellent data analysis and consultative skills, with a logical approach to problem solving
  • Experience of working within Agile methods
  • Experience of managing 3rd party software vendors
  • Data solution management experience (SQL Reporting, data feeds etc.)
  • Experience of external application integration with Salesforce
  • Familiar with reporting tools such as OBIEE, Crystal Reports
  • Excellent communication (written & oral), interpersonal and relationship management skills at senior levels
  • Proven experience in Network /Voice / Media as it applies to CRM

Cidm / CRM Analytics Co-op Student Resume Examples & Samples

  • CIDM – The team is responsible for executing marketing campaigns to ensure the right communication gets to the right customers
  • CRM Analytics – The team is responsible for analyzing and optimizing marketing efforts to ensure marketing campaigns are efficient and effective
  • Manage timelines, accuracy and reliability of Marketing Campaigns to meets the business objectives
  • Interact with RBC IT, Marketing and Product groups and various technical groups to understand, champion, challenge and specify business, design and technical requirement for marketing tactics
  • Responsible for the timely development, execution and quality assurance of Direct Marketing tactics through a variety of channels
  • End-to-end responsibility for marketing analysis including framing analytical objectives with senior leaders, sourcing relevant data, performing in-depth analysis and presenting actionable insights to stakeholders in a timely and effective manner
  • Evolve and optimize campaign processes, and ensure the alignment to business and marketing objectives
  • Perform quality assurance audits to ensure the campaign design & build has been accurately interpreted to meets the business need
  • Follows all Data Stewardship and Governance policies and processes that align to and support Canadian Banking business strategies and priorities
  • Ensure corporate reputation is maintained by strict adherence to privacy guidelines and ethics, data stewardship and governance policies and processes
  • Identifies and implements new methods or processes to shorten the Marketing cycle or to reduce costs
  • Ensure that all CRM concepts, CIDM standard methodology and best practices are implemented in day to day routines by self and team

CRM Digital Solutions Manager Resume Examples & Samples

  • To develop a good understanding of the current state of CRM functionality across key countries, and document the current situation
  • To develop a generic group wide roadmap for CRM functionality and its exploitation and continually maintain the roadmap in light of new external development
  • Liaising and influencing Stakeholder Management at all levels within the organisation
  • Alignment of Business and IT strategy through formal and informal processes
  • Developing appropriate Enterprise and System Architecture
  • MBA or Masters in relevant subject
  • Deep experience of and knowledge in CRM and related technologies
  • Management/Team Leadership Experience

CRM & Ecom Marketing Specialist Resume Examples & Samples

  • Drive acquisition to the CRM database through multiple touch points
  • Implementation of CRM campaigns in line with the Omnichannel calendar and across all BU’s - both instore and eCom executions
  • Data analysis across all campaigns executed
  • Execution of data Health campaigns to ensure the database is always clean and up to date
  • Provide input into driving eCom marketing innovative and leading executions according to the EM & Global guidelines and business objectives
  • Partner with EM South IT and external vendors (if/where required) to understand the necessary technical infrastructure to support the CRM and eCom program
  • Support the Market loyalty program
  • Keep up-to-date with developments in the CRM field
  • Support links with potential partners, including colleagues in Sports Marketing and PR, to develop personally relevant, inspiring content and consumer experience
  • Provide quarterly competitive reviews for CRM & eCom Marketing
  • Working cross-functionally in a diverse team
  • Good understanding of the Consumer Campaign Process from brief through to execution
  • Proven communicator – both written and verbal
  • Ability to build strong relationships (agency management)
  • Advanced user of MS Office suite of products
  • University degree preferably in Marketing or relevant qualification
  • Digital experience (CRM & eCom)
  • Minimum 3 years work experience in digital / eCom
  • Work with the CRM team to prepare, configure, execute and optimize multi-channel campaigns (email, web, and in-game)
  • Troubleshoot and fix issues with campaigns and toolsets as necessary to insure best performances and delivery rates
  • Explore and analyze data from internal databases to optimize segmentation strategy
  • Produce regular reports with campaign feedback and KPIs
  • Contribute to the ongoing evolution of CRM best practices at Ubisoft
  • College or university degree with ties to digital marketing, computer sciences and online technologies
  • 2+ years operating CRM, Web or digital marketing toolsets (especial emailing)
  • Emailing experience using Adobe Campaign (Neolane) or other enterprise CRM solutions
  • Experience with Adobe Suite - specifically Photoshop, Dream Weaver and its web applications
  • Understanding of HTML and CSS, and their application to Digital Marketing
  • Understanding and coding skills in JVS, SQL, SOAP and REST is definitely a plus
  • Strong understanding of standard business softwares like Microsoft Office, Outlook, etc
  • Currently enrolled in a university program with ties to computer sciences, digital marketing and online technology
  • Strong interest for digital marketing and operating CRM toolsets
  • Any work experience in digital marketing, CRM or Web is an asset (especially emailing experience)
  • Understanding and coding skills in HTML5, CSS, JVS, SQL, SOAP and REST is definitely a plus
  • Experience with business softwares like Microsoft Office, Outlook, etc
  • Passion for gaming, technology and internet culture
  • Working with the Interational CRM Director, review and enhance the functioanlity of the LYBC programme globally to improve its appeal and effectiveness in building a profitable and loyal customer base, and to ensure it remains an effective point of differentiation when compared with competitors programs
  • Co-ordinating regular reviews of KPIs with the markets to review the effectiveness of the LYBC programme in the market
  • Planning the roll out of further instance of LYBC by market in conjunction with the Senior Manager, CRM Programme Development. Having agreed the schedule of roll outs, be the business project Senior manager working alongside the IT project manager to ensure the timely and successful deployment of the LYBC programme
  • Working with the markets launching the LYBC programme, establish a migration plan to ensure current customers are converted, lapsed customers are reactivated, and new customers are acquired
  • Working with the Retail Academy develop and maintain a curriculum of training materials to support the delivery of the LYBC programme and to maintain awareness of new developments and initiatives

Digital CRM Analytics Manager Resume Examples & Samples

  • Actively foster consumer engagement & retention opportunities across OTV, using a combination of custom research, web analytics, social analytics, and social listening tools to internalize a multi-faceted view of the modern consumer across each of our markets. Champion that understanding directly with our TV stations’ Content, Creative Services, and Marketing departments
  • Own Social Insights across current and future platforms, both in social analytics and social listening spaces. Leverage social data as a real-time data source to identify emerging topics of interest, inferred consumer attitudes, key social influencers, etc. to inform marketing, social, and content strategies
  • Build loyalty analytics efforts, both in pre-conversation and post-conversion lifecycle phases. Also responsible for 1st party data around our loyal user segment and expanding insights
  • Perpetually monitor and create research material around the competitive landscape within our local markets. This includes analysis of the competitive audience composition as well as digital marketing strategies of other news sources
  • Evaluate the effectiveness of content verticals across each station and the Creative Content Group, informing the organization of content successes as well as future opportunities in our content strategy
  • Partner with internal and external teams in evolving metadata categorization around our content verticals. This includes abstract classification design as well as operational execution of cross-platform principles with respective stakeholders
  • 5+ years at a digital marketing agency or media publisher with an emphasis on digital marketing analytics
  • Storyteller. Strong experience creating and presenting insights around research and data in all settings. This includes a wide variety of team members both familiar and unfamiliar with digital media
  • Proven leadership around social data insights, both in social analytics and social listening platforms (Facebook Insights, Twitter Analytics, Shareablee, Sysomos, Radian6, Crimson Hexagon, etc.)
  • Strong experience leveraging structured and unstructured 1st party/CRM data, comfortably deriving behavioral patterns and corresponding recommendations from each (login, email, cross-channel marketing data, etc.)
  • Experience with digital analytics and syndicated measurement tools preferred (Adobe Omniture, comScore, Nielsen, Hitwise, Quantcast, Simmons, Chartbeat, or similar tools)
  • Superior interpersonal skills with a history of successful internal and external collaboration
  • Exceptional organizational, presentation and communication skills – both verbal and written
  • Proficiency with Microsoft PowerPoint, Excel, and Word

CRM Team Leader Resume Examples & Samples

  • Primary point of contact for clients/brokers within and across different industry verticals
  • Responsible for overall client satisfaction and retention for assigned client(s)
  • Work cross functionally within the matrix organization to define, coordinate and manage client requests and resolve client issues/concerns. Will work internally with technology, legal, sales, implementation, operations, clinical, marketing and communication teams to design and deliver client programs. Will work externally with clients who are in human resources and/or technology roles
  • Provide proactive client/broker service and outreach to provide guidance, support and program consultation
  • Proactively monitor and measure assigned client program data throughout the year; provide clients with timely and meaningful insight and/or recommendations
  • Prepare and deliver client/broker presentations, meeting agendas and action plans; in person and/or via phone
  • Proactively manage client contract renewals and direct program re-launches
  • Provide support and guidance internally and externally to assist clients and co-workers with program design, program engagement initiatives and screening events
  • Proactively seek information and solicit client insight to assist in creating/delivering value and to identify potential business development opportunities
  • Primary point of contact for assigned CRMs for all internal matters and questions
  • Responsible for mentoring, assisting and facilitating internal solution delivery as a partner to assigned CRM
  • Provide assigned CRMs with performance feedback (including documentation, as required)
  • Other duties as assigned/special projects
  • Action oriented: Works smart and independently, is high-energy, highly responsive, seeks out & tackles challenges and is results-focused
  • Versatility and Flexibility: Willing and able to handle multiple client accounts, projects and tasks. Knows if, when and how to leverage available tools, support and resources to complete tasks on time and within scope, comfortable with frequent changes and change management
  • Communication: Demonstrable excellent verbal & written communication skills, able to create formal and informal client/broker presentations, effectively summarize meeting outcomes and design detailed action plans
  • Conflict Management: Read situations quickly and adapts accordingly, sees conflicts as opportunities not obstacles, maintains professional demeanor, able to make conflicts constructive instead of damaging, cool under pressure
  • Decision Making: Uses a mixture of data, analysis, wisdom, experience and judgment to address/resolve concerns. Is solutions-oriented and agile when processing information and managing change
  • Customer Focus: Quickly identifies common ground, knows when to persist and when to compromise, effectively negotiates to deliver a win-win outcome, seeks to develop personal connections with others, motivated to achieve trusted advisor status
  • Time Management: exceptional organizational and time/deadline management, effectively manages expectations regarding deliverables, plans the work and works the plan
  • Self-Development: Committed to continuous improvement, open to learning, motivated to seek out information and knowledge, improving business acumen and industry knowledge
  • Integrity & Trust: Truthful & reliable, leads by example, delivers on promises, effectively manages expectations
  • Bachelor’s degree or a minimum of five (5) years equivalent work experience in SAAS, healthcare management, and/or human resources/benefits administration
  • Experience managing multiple client accounts including dynamic, multi-faceted programs in a service oriented industry, consulting capacity and/or a SAAS company. A background that includes healthcare management, health promotion or public health is preferred (not required)
  • Strong computer skills (MS Word, Excel, and PowerPoint)
  • Willing to actively engage in and contribute to the corporate culture and uphold the company values
  • Willing and able to travel, as necessary to meet with clients
  • Demonstrated expertise and proficiency with Viverae tools, processes and systems
  • Demonstrated success working cross functionally within Viverae in a professional and collaborative manner
  • Has not been on a Performance Investment Plan (PIP) or Written Warning (WW) in the past 12 months

Senior Product Mktg Mgr CRM Resume Examples & Samples

  • Be the lead technical evangelist of our Sales and Social domains and productivity capabilities, building out differentiated technical content and demonstration scenarios that enable thought leadership
  • Drive the collaboration with Sales and Social and productivity feature PMs to deliver functional roadmap content
  • Deliver our value proposition and product demonstrations at internal and external conferences and strategic briefings
  • Act as point of contact with Office 365 PMG team to align on capabilities and value proposition

Technical Product Manager, Identity / CRM Resume Examples & Samples

  • Defining product features and deliverables that support business goals in collaboration with management and stakeholders
  • Developing, communicating and tracking against project plans with clear dates, assigned owners and target milestones
  • Using appropriate tools and creating associated communications documents for introduction of new features into the live product
  • Creating, managing and communicating the product roadmap and backlog
  • Drafting and submitting budget proposals, and recommending subsequent budget changes where necessary
  • Determining Resource Allocation, assessing the need for additional staff and/or consultants required for successful delivery of a product feature
  • Developing and delivering progress reports, proposals, product definition documentation, requirements documentation, training and presentations to internal and external parties, as required
  • Defining, monitoring and reporting KPIs for assessing product vitality and business value
  • Working alongside operational teams to ensure appropriate SLAs are in place for operational services/processes that support the product
  • Degree or equivalent in an appropriate IT or commercial discipline
  • Proven experience of Technical Product Management in web/internet environment
  • Competent in both Agile and Waterfall methodologies
  • Experience working with new technologies in the Customer Relationship Management (CRM) space including the management of commerce and marketing platforms (e.g CSG, Siemens, Salesforce.com, SAS Campaign Studio, Unica, Messaging Platforms such as Exacttarget, Kaltura)
  • Extensive experience in an IT or web related industry; preferably a media environment
  • Technically competent with various desktop organisational software programs including MS Office (inc. Word, Excel, PowerPoint, MS Visio and MS Project) and experience with JIRA/Atlassian or similar
  • Experience of managing the interface with internal or external customers
  • Technically and operationally competent in Online Video systems and supporting technologies
  • The ability to communicate a wide range of technical terms, concepts and procedures with both business and technical people
  • Knowledge of OTT services running multiple platforms such as Web, Mobile apps, Set top box and Smart TV, highly desired

CRM Insight Manager Resume Examples & Samples

  • Driving the CRM communications planning (email, DM, SMS, push messaging)
  • Oversee CRM forecasting, contact strategy and trade reporting
  • Deliver the CRM testing programme
  • Oversee delivery of UK business customer insight requirements and deliver actionable data and analysis (using Siebel, SAS and statistical analysis)
  • Working with key stakeholders throughout the business to provide actionable insights from customer knowledge base to aid strategy decisions
  • Champion the CRM database and delivery of data for campaigns
  • Provide recommendations and technical support for CRM activities and communications based on customer insight
  • Oversee the technical development of our loyalty programme Love Your Body™ Club
  • Undertake predictive modelling and analysis
  • Line Management of CRM team analyst

Head of CRM Applications Resume Examples & Samples

  • Manage multiple simultaneous Salesforce implementation projects from start to finish
  • Manage and coordinate project calendars and schedules
  • Lead and coordinate cross-functional and cross-departmental teams
  • Liaise with all levels of administrative staff in various key departments (e.g. Undergraduate Admissions, Graduate Admissions, Leventhal School of Accounting) to understand business processes, define functional requirements, assess feasibility/complexity/scope of new capabilities, design and implement solutions, and ensure successful roll-out
  • Lead discovery workshops, including the facilitation of stakeholder groups, solution presentations, and prototype demonstrations
  • Responsible for identification and inventory of customer process pain points and gaps in best practices
  • Supervise third-party Salesforce consultants and Marshall developers to ensure that solutions are implemented on time and to budget
  • Perform business process modelling
  • Manage project risk and scope change issues
  • Ensure that all capabilities delivered align with original business objectives, Sales, Marketing, IT strategies, and design intent
  • Ensure quality and consistency of solution design
  • Manage testing (all phases)
  • Work with other groups across USC (e.g. ITS, Registrar) to define and improve data integration between Salesforce and other University systems of record
  • Administer all of Marshall’s Salesforce instances (production, development, etc.)
  • Ensure that implemented solutions adhere to FERPA guidelines
  • Manage functional and technical documentation, ensuring that it is kept up to date (run books, process diagrams, system information, technical documents)
  • Train end users in Salesforce
  • Promote Salesforce and educate the Marshall community about its benefits
  • Work with the CIO to define Marshall’s broader CRM strategy, as it fits in with Marshall broader vision
  • A proven functional/technical professional with five years minimum experience managing IT projects
  • Ability to conduct complex systems and functional analysis and translate user requirements into business solutions
  • Demonstrated ability to translate business issues into both process and technology solutions, with a demonstrated proficiency in evolving and managing IT system/service development/compliance management
  • Understands systems dependencies and interrelation to business
  • Works effectively with internal customers and external partners solving complex problems
  • Ability to manage expectations with business and IT stakeholders in terms of deadlines and scope
  • Able to analyze complex cross functional and cross platform issues
  • Exceptional communication skills, both verbal and written
  • Experience with Salesforce, Marketing Cloud, iContact, Informatica, and DATA.com
  • Familiarity with payment processing processes, technologies, and players
  • Familiarity with SDLC concepts (agile, waterfall, iterative), practices and procedures, applying the proper tool to the scope and type of project

Win CRM Mktg Mgr Onboarding Resume Examples & Samples

  • Own, develop and lead strategy & execution of global onboarding marketing program in direct channels
  • Align onboarding direct marketing programs with other Marcom owned channels for campaigns & key new product launches, and partner with vendor staff and internal operations teams to execute your direct marketing strategies
  • Lead infrastructure, instrumentation and product level support needed for all Windows direct marketing efforts
  • Own and manage the global Windows monthly newsletter
  • Manage and work with agency and other resources to drive creative development of assets and targeting of offers
  • Partner with Product Marketing, Marketing Communications, Business Intelligence, Engineering, and internal and external agency teams to develop CRM execution plan, within budget
  • Guide business intelligence to ensure meaningful and timely campaign reporting
  • 7+ years of marketing experience, with 5+ in CRM, direct marketing or lifecycle marketing
  • Solid experience partnering with agencies to develop effective and innovative creative on a tight timeline
  • Proven ability to operate successfully in a highly matrixed organization across multiple groups and business owners; candidate must be assertive and be able to argue their position in written or verbal form
  • A thought leader, a strong strategic thinking to identify opportunities, problems and solutions that drive the business forward
  • International experience is a plus
  • Participate significantly in the planning and deployment of specific initiatives and projects
  • Support the simplification of my clients' solution portfolio across their business programs by analyzing business requirements, developing solutions and supporting documentation for development teams
  • Take responsibility for building functional and technical specifications to meet business requirements while driving cost efficiency in this solution delivery within assigned area
  • Implementation of different types of interfaces between systems
  • Responsible for designing technical solutions within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ (Apttus), Support (SFDC), Installation & Service (SMax) with the focus of this role being Marketing & Sales
  • Drives simplification of the solution portfolio in collaboration with IT business partnership teams and assist Solution Architect and Project Manager in implementation plan
  • Influences business leaders on business process improvement and data quality
  • Support solution operations leader to improve reliability and efficiency of solutions
  • Communicating and effectively coordinating change to the business
  • Analyze, design and integrate: 5.0 Quote to cash, 5.1 Sales and Operations Planning, 5.2 Opportunity Management, 5.3 Inquiry to Contract, 5.4 Order to Cash, 5.5 Customer Service and Compliant Management, 7.0 Analytics, 7.2 Operations Analytics

CRM Assistant Resume Examples & Samples

  • Support the process of delivering a world class customised CRM program
  • Support the customernewsletter management and quality control by working closely with other departments (merchandising, design, editorial, social media etc.) Developing and implementing a host of customised and compelling campaigns from overall topics/themes through to copy and subject lines
  • Undertake campaign management of the newsletter program within the email service provider
  • Monitor subscriber lists & work with the technical team and product managers on programs related to newsletters and subscriber lists
  • Support the CRM executive to understand and communicate the detailed performance and effectiveness of each campaign
  • Research and recommend new newsletter opportunities, undertaking competitor benchmarking and activity tracking
  • Support and in some cases drive broader CRM programs (e.g. welcome programs, abandon basket, free shipping promotions etc.)

Rating Specialist CRM Global Credit Rating Team Dutch Resume Examples & Samples

  • Bank apprenticeship or a proven track record in the financial sector, ideally combined with a university degree
  • Knowledge of financial markets and commercial and sector-specific trends and relevant work experience desirable
  • Additional professionally relevant qualifications desirable (MSc / MA / MBA / CA / CFA, etc.)
  • Preferably sound accounting knowledge and experience with financial indicators and balance sheet analysis
  • Solid subject matter and technical expertise
  • Well-versed with MS Office
  • Outstanding analytical, organizational, administrative and time management abilities
  • Excellent communication skills as well as verbal and written language skills in English and Dutch
  • Motivated team player with the ability to grasp ideas and facts quickly without losing eye for the detail
  • Highly analytical and excellent attention to detail
  • Experience or interest in CRM & Direct Marketing experience preferably in a luxury retail brand in Europe
  • Ability to organize, prioritize and multitask effectively
  • Thrive in a fast paced on-time deliverable environment
  • Team player, with a collaborative mindset
  • Computer Literate – Advanced Excel, PowerPoint, Database and Word skills
  • French, Spanish, German or Italian language skills desirable

Surface Senior CRM Mktg Comms Mgr Resume Examples & Samples

  • To define the Surface CRM strategy and related prioritization
  • To define and manage the Surface CRM budget
  • Drive Monthly Business Results reviews for Surface CRM
  • To manage the segmentation development of the Surface CRM base
  • To develop and manage the deployment of trigger based onboarding, engagement and renewal journeys for Surface users
  • To develop and manage the deployment of monthly/quarterly newsletters to Surface users to drive post sales monetization and engagement
  • To drive new Surface customer acquisition through cross device and service CRM collaboration
  • To manage the Surface CRM content planning and creation
  • To manage Surface CRM campaign planning and deployment (CRM primary contact for campaigns and product marketing)
  • To manage the Surface CRM operations together with the responsible team
  • To manage the Surface CRM analytics together with the responsible team
  • To collaborate with the in-device channel responsible to plan and deploy aligned messaging
  • To manage continuous content analysis and to drive the deployment of the insights and learnings
  • To manage the content cooperation and alignment with other CRM teams within Integrated Marketing team
  • To participate and contribute to the planning and deployment of other Devices CRM programs
  • 5+ years of experience with the OEM industry
  • Experience in telecom, technology, entertainment or mobile service industries
  • International experience is an advantage

Senior CRM Mktg Comm Mgr Phone Dev Resume Examples & Samples

  • To define the Phones CRM strategy and related prioritization covering onboarding, engagement, renewal journeys and Post Sale Monetization
  • To manage the segmentation development of the Phones CRM base
  • To drive new Phones customer acquisition through cross device and service CRM collaboration
  • To manage the Phones CRM analytics together with the responsible team
  • To create programs designed to drive fans and goodwill i.e. Customer “Love”
  • To identify and deploy CRM development programs across Phones, Windows Surface, Band and HoloLens to drive adoption of One Execution Model across, team alignment, efficiency and bigger impact
  • To define and manage the Phones CRM budget
  • Drive Monthly Business Results reviews for Phone CRM
  • To manage the regional and local communication and collaboration for Phone
  • BA/BS in communications, marketing or related discipline required. MBA preferred

Senior Mktg Comms Mgr Win CRM Resume Examples & Samples

  • Own, develop and lead strategy & execution of global engagement and post-sales monetization marketing programs and campaigns in direct channels
  • Align engagement and post-sales monetization direct marketing programs with other Marcom owned channels for campaigns & key new product launches, and partner with vendor staff and internal operations teams to execute your direct marketing strategies
  • Partner and define infrastructure, instrumentation and product level support needed for Windows engagement direct marketing efforts
  • Evangelize new CRM strategies with senior leadership, product marketing, engineering, BI and other stakeholders
  • Work with marketing analytics to develop targeting models, create segmentation strategies, and measure campaign success
  • Own and manage multi-million-dollar budget, including fiscal year planning, monthly and quarter forecasting and accruals
  • Communicate out results on an ongoing basis to key global partners and senior leaders
  • Proven experience driving effective and innovative digital and direct marketing campaigns in email, in-product and online channels
  • Clear understanding of marketing analysis, segmentation, test/design targeting, and campaign metrics, including how to measure ROI, incremental performance
  • Successful candidate will be a highly motivated self-starter who can develop and evangelize strategies in ambiguous situations, in both autonomous and collaborative fashions

Senior Devices CRM Mktg Mgr Resume Examples & Samples

  • Define the Surface, Band, Phones & HoloLens CRM strategy and related prioritization covering acquisition, renewal, upgrade and lifecycle cross device and service CRM
  • Manage the segmentation development of the devices portfolio CRM base
  • Manage the X-device CRM analytics together with the responsible team
  • Create programs designed to drive fans and goodwill i.e. Customer “Love”
  • Identify and deploy CRM development programs across Phones, Windows Surface, Band and HoloLens to drive adoption of One Execution Model across, team alignment, efficiency and bigger impact
  • Define and manage the X-device CRM budget
  • Drive Monthly Business Results reviews for X-device CRM
  • Manage the regional and local communication and collaboration for Phones, Surface, Band and HoloLens
  • 9+ years of marketing experience, with 7+ in CRM, direct marketing or lifecycle marketing
  • Experience leading agencies to develop effective and innovative creative on tight timeline

Premier Field Engineer Dynamics Crm Resume Examples & Samples

  • Onsite proactive and reactive services to our Premier customers
  • Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
  • Long term engagements with Dedicated Support Engineering
  • 75% Travel throughout EMEA
  • Services delivered by highly skilled engineers with deep technical expertise
  • Advanced CRM Plugins, C#, JavaScript, HTML/CSS, SQL and ASP .NET development experience
  • Experience with integrating Dynamics CRM with external systems is highly advantageous
  • At least 3 years' experience to create and debug plugins
  • Experience in communicating and working with business and other non-technical teams
  • Strong understanding of business change management

CRM & Email Marketing Manager Resume Examples & Samples

  • Email marketing via test and learn initiatives, deriving insights from post-campaign analysis, and optimizing programs to better deliver incremental revenue and ROI
  • Lead and design the end-to-end email marketing strategy for Teespring including acquisition, loyalty, and retention
  • Setup and deploy complex automated communications within Send With Us and SendGrid
  • Manage schedule of deployment to optimize user response and actively manage email lists
  • Generate, analyze and interpret data for email campaigns
  • Manage email best practices including partnering with operations, product, engineering and, agency partners in execution of marketing triggered-based campaigns that drive incremental ROI for the business
  • Translate and manage roll-out of our CRM strategy and execute all direct marketing programs, including acquisition, engagement, and retention campaigns for the organization, integrated across online and offline channels
  • Ensure that all campaigns are developed and deployed on time and with high quality (QA) and superior customer experience - many quick turn around projects that require immediate problem solving and action
  • Work collaboratively with Data Engineering and Product teams to understand the customer platform, data profiles, customer segments, and key technologies to drive best-in-class global customer engagement strategies
  • 2-4 years of experience creating and launching email campaigns
  • Skills in in budget/ROI planning and financial forecasting relating to marketing strategies and programs
  • Demonstrated ability to interpret consumer trends and research, and implement relevant and actionable CRM marketing programs
  • Strong project management and problem-solving skills
  • Experience in managing cross-functional teams (internal and external collaborative, positive, “service-oriented” attitude)
  • A team-centric personality; someone who can push for results while helping to create a great work environment

CRM Service Manager Resume Examples & Samples

  • Oversee gift entry and processing to ensure that all gifts and pledges are entered onto the database to ensure accurate reporting
  • Manage donor relations through a variety of channels to maximise relationship building opportunities
  • Educated to degree level or equivalent in a marketing or business related qualification
  • Proven experience of working with a CRM database, preferably with a balance of CRM strategic planning and implementation
  • Experienced in database management and data management tools and techniques - including data protection, data cleaning and coding
  • Experience in marketing/sales/customer experience insights and analytics is preferred in addition to intermediate to advanced Excel knowledge and SQL
  • Highly numerate and IT proficient
  • Strong knowledge of budgeting and forecasting
  • Proven in the ability to design and implement complex systems
  • Knowledgeable of Direct Marketing principles, with specific experience of managing donor relations through databases, donation processing and external fulfilment agencies

Mgr-crm Resume Examples & Samples

  • Collaborate with marketing to understand the respective calendar and business objectives. Apply RLD/EDF online data information and create actionable business plans
  • Partner with RLF/EDF marketing leads, ecommerce lead, and corporate Digital Media lead to develop precision marketing programs that drive brand awareness or conversion by the customer
  • Partner with RLF/EDF ecommerce lead, RLF/EDF marketing lead, and corporate CRM lead to develop and grow the new RLF/EDF loyalty program
  • Innovates – Shows curiosity, imagines creative solutions generating business value, promotes team creativity and utilizes data to draw new insights
  • Manages Complexity – Reasons from multiple perspectives (i.e. analyzes issues by combining listening, observation, reasoning and common sense) and makes decisions (i.e. finds solutions when facing dilemmas)
  • Interacts Effectively – Listens and communicates effectively (i.e. presents confidently and convinces others) and actively networks

Loan Operation Specialist Sg-pb CRM Resume Examples & Samples

  • Min 3 years background in financial industry
  • Understanding of financial products
  • Credit documentation/ credit operation /credit control experience is preferable

Senior Manager, Global CRM Resume Examples & Samples

  • Bachelors degree: marketing, math, statistics, industrial engineering
  • 5-7 years progressive leadership experience in multi-channel retail marketing; solid understanding of retail and e-commerce business required
  • Advanced proficiency in Microsoft Word, Excel, PowerPoint, Access
  • Solid direct marketing, retention and loyalty program management experience
  • Understanding of relational consumer databases; prior use of related applications required
  • Ability to review metrics on an on-going basis, analyze, draw conclusions and recommend immediate action
  • Hands on experience in customer contact management and marketing through multiple channels: email, direct mail, and web channels
  • Solid understanding of analytics, including segmentation and modeling and applicable metrics for all tactics and channels
  • Entrepreneurial; ability to drive forward with goals independently

VF Outlet CRM & Digital Marketing Coordinator Resume Examples & Samples

  • Generate and distribute weekly, monthly and quarterly reports for VIP loyalty program
  • Liaise with agency of record to ensure successful day-to-day management of loyalty program
  • Coordinate all creative assets in support of all CRM communication tools including email, direct mail and digital
  • Support the CRM manager with day-to-day execution of engagement strategy, PLCC launch and database segmentation
  • Manage email communication calendar, individual campaigns and follow up analysis
  • Generate and coordinate all digital content for ecommerce platform
  • Integrate marketing calendar and programs with ecommerce platform
  • Manage brand's social media content development and uploads
  • 2-4 years of marketing experience
  • Bachelor’s degree in Marketing, communications, or Advertising, or equivalent experience
  • Strong communication, organization & project management skills
  • Must be able to manage multiple tasks
  • Ability to work in a fast-paced environment and willing to re-prioritize tasks while maintaining all deadlines
  • Innovative and interpersonal skills
  • Proficient in Microsoft Office; Adobe Creative Suite is a plus
  • Must be able to work occasional weekends and travel
  • Hands on experience with development and design using MS Dynamics CRM 2011 and Dynamics CRM 2015
  • Experience in development of SSRS reports
  • Dynamics CRM configuration & customisation
  • Development of CRM plugins and custom workflows
  • Experience in developing ASP.Net web applications and WCF services
  • Javascript, HTML, Jquery and JSON; specifically experience with writing Javascript to extend CRM forms

Cib-global Credit Risk-crm Natural Resources Resume Examples & Samples

  • Excellent credit credentials, analytical skills and experience plus in-depth knowledge of accounting and corporate finance
  • Strong client interaction skills and outstanding verbal and written communication skills – able to partner with internal groups and interface with external clients
  • Excellent product knowledge including traditional credit products and derivatives
  • Ability to work independently and as a part of a team
  • Experience with the Power/Utilities industry a plus

MAC CRM & Promotion Executive Resume Examples & Samples

  • CRM Program Management
  • Manage regular and special VIP cultivation program and promotional Newcomer program: Sampling/touch programs(DM/SMS)/stock control
  • Regular counter support: store communication/execute various touch programs/develop collaterals for CRM activities
  • Follow up with CRM campaign result tracking and analyze effects
  • Provide consumer insight and suggest CRM campaigns to support each channels
  • CRM monthly dashboard update
  • Plan and execute yearly VIP Gift Program : Plan/stock control/store communication
  • Monitor and report competitors’ activities of CRM Program
  • Customer Information Management
  • Conduct consumer segmentation and come up with relevant CRM programs
  • Manage and modify customer data(profile & mileage/point) based on request by counters
  • Response to critical customer claims in collaboration with CCC
  • Develop strategy and annual plan for promotion
  • Communication with counters regarding promotion programs
  • Analyze and Follow up of Promotion Activities
  • Develop VIP & New Customer Promotion Program
  • Monitor and report competitors’ activities of Promotion
  • Develop Co-promotion programs and develop new CRM programs
  • Relevant CRM or CRM-related experiences more than 3 years

Coordinator, CRM Resume Examples & Samples

  • Provide 1st tier CRM support, answer user questions, manage trouble-shooting, and provide training as-needed to all users, including executive management, within Tickets, Clubs and Corporate Hospitality (50%)
  • Maintain CRM system, including data hygiene (including accuracy) management and ease of use (20%)
  • Create custom CRM views, reports, dashboards, etc., for all users, including executive management within the department (20%)
  • Collaborate with Director, CRM and other stakeholders to design, develop and execute a cross-business business model for CRM, including system usage and architecture (10%)

CRM / Business Services Intern Resume Examples & Samples

  • Send out legal letters (e.g. release to utilize logos) to all Comcast Wholesale customers. Track and record responses in CRM tool
  • Cleanse customer data in CRM tool
  • Cleanse data from operational systems prior to import into CRM tool
  • Generate, analyze and distribute customer and product line reports utilizing CRM and analytics tools
  • Read reports and identify trends in emerging digital content landscape
  • Assist with projects to ensure deadlines are met
  • Regular, consistent and punctual attendance
  • Major: Computer Science or a related field
  • Demonstrate solid decision-making skills
  • Proven analytical, organizational, and problem-solving ability
  • Authorized to work in the United States of America

CRM Audience Manager Resume Examples & Samples

  • Develop, execute, monitor new campaign segmentation strategies
  • Monitor campaign performance in order to make recommendations to change/create new audience segments
  • Monitor & adjust campaign audiences based on deliverability KPI's
  • Onboarding of new customer data for new partner launches
  • Develop standards for campaign audience creation
  • Maintain existing campaign audiences
  • Knowledge of and previous experience with customer segmentation
  • Previous experience monitoring and maintaining deliverability best practices
  • 2+ years email marketing experience and use of top tier ESP
  • SalesForce Marketing Cloud/Audience Builder experience preferred
  • Proficiency in SQL a plus

Specialist CRM E-com Resume Examples & Samples

  • Coordinate with site merchandisers, brand team, category buyers, territory teams for seasonal planning and product launchesCreation of newsletters in collaboration with brand, product and retail teams (with support of designer). Plan and brief agency and drive strategy for upcoming campaigns. Develop and execute promotional plans and strategies. Marketing activations planning and control. Review, monitor and improve newsletters/campaigns results. Database analytics. Providing reports to all stakeholders. Performing of A|B tests of newsletters
  • Passion for working in Adidas. Pasion for email marketing. Passion for analysis
  • Proven experience in direct marketing (email and SMS) more than 1 year. English level : upper intermediate and higher. Good experience with analytics tools (Tableau/MicroStrategy/Adobe Omniture)
  • High self-organization and responsibility. Copywriting skills. High communication skills. Higher education, preferable in marketing/management

CRM IT Analyst Resume Examples & Samples

  • Provide on-call support of CRM Database and Loyalty & Rewards Systems
  • Provide technical expertise on domestic and international CRM databases
  • Identify and improve data integrity throughout multiple integrated data systems
  • Aid Solutions Delivery as technical lead and by creating technical specification documentation
  • Provide forward-thinking technical design ideas to implement business initiatives
  • Support business partners with ad-hoc SQL queries and analysis
  • Experience with databases and data architecture for Oracle and Netezza solutions
  • Knowledge of SQL for database queries and analysis
  • Knowledge of integration systems and strategies, including ETL, ESB, flat files and SFTP
  • Experience with Agile and Waterfall project methodologies
  • Experience working with and analyzing Big Data and CRM data
  • Experience with Loyalty program administration a plus
  • Experience with International CRM administration a plus

Crm, Audience & Activations Manager Resume Examples & Samples

  • Oversee acquisition efforts, including optimization of placements, creative development, and media buying
  • Responsible for monitoring and reporting health metrics and performance activity for CRM programs, with focus on parent audience
  • Develop and maintain the Nick Jr. Birthday Club program, inclusive of lifecycle analyses, acquisition optimizations, and value enhancements
  • Co-manage various Nickelodeon Fan Club efforts: Develop monthly exclusives, manage communications to base, oversee campaign production
  • Manage Nickelodeon and associated 1st party databases
  • Maintain relationships with CRM vendors
  • Identify and advise on testing opportunities and industry trends that drive innovation and meet business objectives
  • Propose, execute and fulfill promotional brand initiatives, including digital sweepstakes and social media campaigns
  • Manage SMS efforts, which includes planning, creative development, and execution
  • Work collaboratively across a number of internal and external groups, including design, UX, technology, ad sales, retail, recreation, production, and events
  • Minimum of 3 years experience in a CRM, direct marketing, audience development, or fan engagement role with a proven track record of success
  • Passionate about the Nickelodeon brand and our associated IP
  • Highly quantitative AND creative thinker is ideal
  • Ability to take-on all projects with an open-minded, flexible, and solution-oriented approach
  • Must be proactive and show initiative; a proven self-starter who can identify new opportunities and analyze problems to develop both strategic tactics and future opportunities
  • Able to write creatively, create impactful presentations, handle multiple projects and keep pace in a quickly moving department are required
  • Proven project management, organizational, and communication skills
  • Must possess a natural sense of curiosity with a hunger to learn and actively follow industry trends
  • Team –oriented and very collaborative
  • Most importantly, must be warm, enthusiastic, and personable!
  • Experience in the kids space and/or experience working directly with Parents
  • Mobile marketing experience

VP CRM, Plcc & Loyalty Resume Examples & Samples

  • Develop a vision and roadmap for understanding our customer’s life stages and enhancing CRM capabilities to drive customer acquisition, engagement and loyalty. Identify key drivers of customer loyalty and attrition and develop plans for improving
  • Be the internal customer advocate
  • Create customer segmentation and contact strategy, leveraging customer data
  • Improve TCP’s analytical capabilities to impact of all marketing programs. Develop and define customer dashboards
  • Quantify our customer base, segment the base and define key differences & drivers of customer value
  • Quantify lifetime value of customer segments and define what drives lifetime value
  • Support strategy & products teams with customer insights, quantifying customer impact of plans
  • Responsible for the planning, creation and financial recap of all campaigns
  • Recommend and test offers, incentives, creative positioning and merchandise focus to drive metrics against set objectives
  • Own TCP loyalty program. Develop and execute marketing programs leveraging loyalty program membership to drive business performance
  • Manage Private Label Credit Card to ensure business objectives are met
  • Work with card vendor to develop programs to drive card acquisition and spend through integrated programs across all channels, including store, marketing and online
  • Manage third party business partnerships related to strategic business growth
  • 10+ years of direct marketing experience including 5+ years of management, with proven ability to increase customer loyalty and develop profitable marketing programs. Online marketing, CRM & PLCC experience is required
  • Knowledge of loyalty, PLCC and gift card best practices
  • Excellent analytical ability and mastery of direct marketing success metrics
  • Financial ROI and Budget management/investment experience
  • Ability to work in a complex, fast paced environment
  • Demonstrated ability to manage and optimize external partnerships
  • Excellent communication and presentation skills: persuasive, concise, clear verbal and written communicator
  • Unica experience preferred
  • Bachelor's Degree with an emphasis on marketing, business, or related field. MBA a plus
  • Previous experience in a retail environment is preferred
  • Advanced excel and power point skills required

Mgr, CRM Technology Resume Examples & Samples

  • Leads the team responsible for strategic direction and operational support of City National's CRM ecosystem (Salesforce) to ensure it is run and maintained in keeping with industry standards and best practices
  • Provides project and program technical leadership for the Bank's enterprise wide rollout of Salesforce as City National's CRM system. *Responsible for designing the architecture and data integration strategy for Salesforce
  • Establishes and maintains key relationships with the Enterprise CRM program and business stakeholders to align technology strategy with institutional and business goals
  • Provides technical and functional expertise relevant to CRM systems pertaining to their capabilities and related technologies
  • Provides oversight to the business stakeholders regarding CRM solution architecture, design, configuration, and implementation
  • Oversees ongoing enhancements within an agile or iterative SDLC methodology by aligning and prioritizing development tasks with business needs. *Manages related technical environments, including oversight of ongoing development activities and system administration. Oversees migration of code and configurations across development and production environments, including planning, testing and change management
  • Provides direct management of the activities of the CRM technical team. Coaches and mentors, supports professional development, supplies opportunities to improve skills and technical knowledge, and provides regular feedback about progress
  • Defining the overarching architecture and technology stack, integration process, interfaces, scalability, for CRM IT which is operating systems and processes across the globe in more than 30 countries for the brands adidas and Reebok
  • Responsible for performance, reliability, security and scalability of the data and technical architecture
  • Proficient collection and analysis of business requirements to formulate and define technical specifications and assess overall technical architecture impact of projects and programs. The projects and programs have a multi-million scale across countries, brands and business functions
  • Lead the relationship with IT security as well as related initiatives for the entire CRM IT space
  • Anticipate infrastructure processes and requests supporting the overall CRM program
  • Innovative and find creative solutions that may or may not need funding
  • Contribute in vendor selections in line with adidas procurement guidelines, as appropriate
  • Ensure CRM IT representation and actively participate in cross-company initiatives on architecture and building strategy direction for cross-functional technologies
  • Being a Digital enthusiast and knowledgeable along the latest Digital Marketing tools and solutions in the cloud offered as a SaaS, PaaS solution by the leading vendors in the Digital space
  • Experience with database technologies, managing large volumes and high-performance requirements
  • Practical understanding of physical hardware architecture, caching and network infrastructure
  • Solid hands-on experience of the traditional CRM ecosystem including data warehousing, analytics, campaign
  • Management / marketing automation, reporting/BI
  • Experience working closely with project managers, business analysts, QA groups, software developers, DBAs and
  • Fully understanding product lifecycles
  • 3-5 years experience as a Technical architect for B2C CRM Projects (with technologies such as Neolane, SAS,
  • Oracle Siebel, Aprimo, Unica, etc.)
  • 7+ years experience in IT positions, such as a Sr. Business Analyst or Technical Architect in IT consulting or
  • Industry (with an excellent track record)
  • Deep content knowledge and implementation experience with Enterprise Campaign Management/marketing
  • Automation preferred, Customer Service solutions acumen is a plus
  • Experience with cloud platforms for solution development: Azure, AWS
  • Strong customer focus and management of client expectations; ability to establish and maintain a high level of user
  • Trust and confidence in the group
  • Develop standardised integrity and internal performance monitoring
  • Work with all CRM users to develop consistent measurement approaches and create systems to deliver regular reporting to help improve performance and to inform investment decisions for regions, brands and products
  • Provide reporting that can track and compare test & learn variant approaches and then identify and recommend changes along with statistical confidence intervals
  • Provide deep analysis and insight on key business issues as agreed with the Head of CRM Development
  • Work with the CRM Development Team to develop systems for targeting recommendations and cross-promotion and be able to measure performance of different approaches
  • Develop a data analysis approach, capable of regular overall reporting and profiling as well as ad hoc deep-dive insight
  • Significant experience in a similar role either client or agency side is essential
  • Extensive experience of working with a range of tools and packages to interrogate data and build reports (e.g. R, Tableau, Python, SQL or similar)
  • A solid understanding of Microsoft SQL databases and language
  • Ecommerce experience desirable
  • Extensive in assessing the success of CRM activities and using evidence based approach essential
  • Solid understanding of the customer lifecycle essential
  • Experience of building data models to grow revenue and customer loyalty desirable

Dynamics CRM Service TSP Resume Examples & Samples

  • Strong communication and presentation skills with the ability to articulate the advantages of Microsoft technology to senior business and technical decision makers, as well as front-line technologists
  • Must be proficient in creating Technical Solution Strategy mapped to the business plan for the accounts assigned
  • Must be able to work effectively with virtual teams in a complex and rapidly changing sales environment
  • A BA/BS or equivalent experience, MS degree is preferred
  • Up to 25+% travel is required
  • This Job is eligible for the following work arrangements: TeleWork

CRM & Integration Projects Manager Resume Examples & Samples

  • Assertiveness
  • Prioritisation and project management skills
  • Desire for a varied role, and ability to manage multiple projects and stakeholders
  • Advantageous to have Marketing or publishing knowledge/experience
  • Strategical, conceptual and analytical thinker
  • Extremely goal, customer and team oriented
  • Flexibility and adaptability; willingness to travel internationally essential

Leader of Global CRM Platforms Resume Examples & Samples

  • 10+ years of Agile development leadership
  • 5+ Experience building distributed Agile teams - development across multiple teams and multiple geographic sites
  • 5+ years building continuous integration and continuous deployment platforms
  • 5+ years recruiting, training and retaining top technical talent
  • 5+ years operating in a global management role
  • 2+ years introducing and driving cultural change programmes
  • 2+ years experience migrating large scale software platforms to the cloud
  • 2+ years managing commercial relationship with external software vendors
  • 2+ years experience doing external software evaluation and selection

Br-gerente de IMC CRM & E-commerce Resume Examples & Samples

  • E-commerce experiences: Lead end-2-end consumer experiences, activation calendar and performance (digital media andsocial channels =#clicks into purchases) for our own e-commerce (dedicated for premium/specialness) while evaluate the extension of the experiences to partners (e.g. KA, PurePlays, I-delivery) and new models (e.g. feel smart portfolio, app)
  • Project Candle: design and activate special celebrations & entertainment premium occasions through personalized experiences & licensing (e.g. Customized Allu Bottles for weddings)
  • CRM: design, launch and manage the capability that will enable TCCC to relate and create contextual /personalized relationship with "most valuable adults consumers"
  • Craft and lead new brand & highly profitable experiences inside e-commerce (e.g. Perfect Coke Subscription, Schweppes Drink Club, Leão Coffee digital platform, Innovation Launches.)

GDS DL Enablement Services F&A CRM Associate English Resume Examples & Samples

  • Work with the CRM Operations Team (Tier 2 CRM support) to monitor programs to improve CRM data, and other master data systems & integrity practices across Asia-Pacific
  • Work with the CRM Operations team to support the deployment of Global CRM upgrades
  • Support CRM Centre of Excellence, including but not limited to
  • Be a contact point for Region and Service Line Markets Operations and communicate this within the CRM team if appropriate
  • Be an escalation point for Tier 1 CRM Support
  • Understand and resolve issues within the CRM environment
  • Escalate issues to Tier 3 Support that cannot be resolved at Tier 2
  • Manage and prioritise responses based upon business impact
  • Actively seek out and consider inputs
  • Basic understanding of how to use and maintain reporting templates using the various reporting tools/software
  • Participate in Data Quality/Cleansing initiatives related activities as required
  • Some knowledge and experience of CRM systems, data structures, reporting and use
  • Ability to work in a highly responsive, flexible team environment
  • Fluent in English – written and spoken
  • Good analytical and application skills
  • Attention to detail and the ability to effectively multi-task in dynamic environment
  • Experience with problem solving independently and in a team environment
  • Motivated individual with a positive attitude who is not afraid to take initiative and have a sense of ownership
  • Ability to effectively articulate thoughts and points
  • Good experience with working independently and in a group/team, meeting deadlines in a dynamic environment
  • Good experience with project planning and implementation on an individual and group basis
  • Some experience of packaged applications such as InterAction Lexis Nexis, Salesforce, Microsoft Dynamics CRM, Siebel, SAP, or similar enterprise-level applications is a plus
  • Some Knowledge of the reporting tools such as Crystal Report, SSRS, MS SQL, MS Access etc

Lamborghini CRM & Digital Marketing Analyst Resume Examples & Samples

  • Manage CRM @ Lamborghini System
  • Create, analyze and report on Lead status for Dealer network
  • Strategize and develop creative assets to be developed by agency
  • Collaborate with Headquarter on the development of reports and C@L system to enhance the dealer experience
  • Support GM Marketing and HQ in the development and implementation of digital strategy (dealer web portal, dealer portal-extranet, car connectivity)
  • Amplify brand exposure leveraging social channels
  • Data reporting and presenting
  • Production of official communications to dealer network
  • Dealer support and leadership within the CRM realm
  • Asset (Photography, social, media, advertising) creation, management and strategy
  • Collaborate with internal stake holders on the development of future product launch strategies
  • Manage and support the Customer Journey at the retail level
  • Process check requests, invoices, PO’s as needed
  • Budget optimizations and management within the CRM and Digital disciplines
  • Support in development of Lamborghini events
  • Collaborate with Brand Marketing Manager and GM of Marketing on Dealer needs and opportunities to create awareness
  • Plan and present at Dealer meetings, conferences and trainings
  • 1-3 years of experience
  • Agency working understanding
  • Photoshop, creative suite programs
  • Knowledge and ability to use social media networks such as Twitter, Instagram, Facebook, YouTube, etc. comfortably
  • Research new standards, emerging technologies and trends in digital communications, designs and delivery
  • Bachelor’s Degree in Marketing
  • Dealer understanding of CRM process
  • Agency experience
  • Data analytics reporting
  • Multi task management
  • Creation of Word-of-Mouth marketing opportunities via CRM initiatives
  • Experience of data processing and CRM systems - ideally salesforce or SAP
  • Excellent team player and interpersonal skills     
  • You must be a quick learner with a technical mind
  • Accurate, systematic and methodical
  • Excellent time-management skills, organization and project management skills      

CRM Process Improvement Manager Resume Examples & Samples

  • Manage a team of process improvement specialists and be responsible for the delivery of all CRM managed projects
  • Engage with key stakeholders in CRM, Credit Analytics, Credit Control, Portfolio Management, RFDAR, Reg Coordination and CRO Change to understand upcoming regulatory commitments and new regulations that require enhancements to processes, governance and controls
  • Provide the UK CRM Management Team with progress on CRM managed projects, and visibility of the future change roadmap
  • Ensure embeddedness of process change by facilitating rollout of enhancements in conjunction with the global CRM policy team
  • Work closely with global CRM colleagues to ensure solutions are fit for purpose and follow a consistent approach
  • Support the UK Chief Credit Officer (CCO) and CRM Management Team in project prioritisation and resource allocation

Assistant Manager, Marketing / CRM Analytics Resume Examples & Samples

  • Assist in producing monthly reports on CRM customer segments and movements between segments
  • Execute deep dives into reasons for shifts in customer activity
  • Write SQL code and pulling customer data for further analysis
  • Develop reporting and derive actionable insights on CRM KPI's
  • Recommend and execute in depth customer data studies
  • Identify, research and work with team to resolve any data integrity issues within the customer database
  • Work closely with CRM, Loyalty, and technical teams to ensure measurement, tracking plans and analysis are strategically aligned and are fully functioning across all channels
  • Articulate clear business justification, prioritization, and dependencies across all analytics tasks
  • Minimum 2 -3 years of experience in analytics position. Marketing experience a plus
  • Strong ability and experience writing and executing SQL queries on large data sets
  • Experience in taking ownership of projects from beginning to end including packaging and delivering insights to larger team
  • Proficient in Excel and other MS applications (writing macros a plus)
  • Strong time management and prioritization skills

CRM Software Engineer Resume Examples & Samples

  • Review and absorb design provided by our Sr. architects
  • Develop custom solutions using Apex, Visual Force, and declarative Salesforce.com technology (occasionally we work in java and UNIX shell as well)
  • Troubleshoot defects during QA, UAT, or in Production
  • Develop and maintain thorough knowledge of current technologies in the SFDC force.com platform
  • Follow coding standards and other best practices documentation as needed
  • Exposure to agile development methodologies

Windows Server & CRM Server Administrator Resume Examples & Samples

  • 5 years’ experience implementing and administering a Microsoft environment utilizing Dynamic CRM and .Net framework w/C#, XML, JavaScript (plugins), jQuery, HTML5 MS SQL Server (T-SQL)2005 - 2014 MS Visual Studio 2013, TFS 2010 or higher
  • 5+ years experience problem solving and troubleshooting in a Microsoft Environment
  • 5+ years experience with with web service standards (WCF, REST, and SOAP)
  • 5+ years experience creating secure web services
  • 5+ years experience with cloud hosting
  • 5+ years experience understanding client side performance optimization techniques

Senior CRM & Data Analyst Resume Examples & Samples

  • Managing and maintaining CRM (Salesforce) instances, the preparation of business aligned analysis and data analytics, actively managing data integrity and supporting end user requests
  • Effectively communicating with senior members of the sales/distribution team regarding business improvement, system enhancements and sales opportunities
  • Experience working with sales/marketing, ideally gained in financial services environment, asset management experience would be highly regarded
  • Highly skilled at Salesforce and intermediate skills in Excel and/or other data analytics
  • Ideally have exposure to marketing automation tools and a track record of delivering business aligned data and reporting, with the ability to analyse and communicate key sales and marketing data
  • A strong sense of drive and initiative and analytical and problem solving skills, along with the ability to think laterally
  • Tertiary qualification, ideally gained in a business related discipline

CRM / Product Manager Resume Examples & Samples

  • Review the requirements for a CRM database and develop an implementation plan to ensure consistent and effective use and understanding across the teams
  • Ensure the CRM provides an effective sales funnel and efficient sales process
  • Be responsible for solving any CRM issues either directly or through IT colleagues across the business
  • Be a champion for customer data quality, ensuring that all CRM users understand the importance of good data and data governance
  • Oversee an NRG internal CRM Solution user group to ensure that knowledge is shared amongst the department
  • Create training materials and offer training to internal users
  • Work with IT and other CRM users across the company to define requirements for effective use of the CRM and its global infrastructure
  • Ensure return on investment through KPIs and performance metrics
  • Working with IT, external agencies, and suppliers to ensure the successful delivery of the CRM plan
  • Working with Marketing colleagues in planning, managing and delivering multi-channel, CRM marketing campaigns
  • Segmenting of the CRM to enable tailored and relevant marketing messages to customers
  • Work closely with the NRG Senior team in implementing a successful lead generation program
  • Be a champion for sharing digital marketing expertise and tools within the NRG teams
  • Support continual development and optimization of CRM platform and architecture. As part of this responsibility it is expected that requirements for new functionality will be collected, developed and presented to senior leadership for prioritization
  • Take leadership role on day to day system analysis and project leadership of key projects that interact with CRM platform
  • Support ongoing development of analytical reporting used as part of both business pipeline reporting as well as marketing automation efforts
  • Effectively presents and makes persuasive arguments to convince key clients to take action, and negotiates effective solutions between key individuals
  • Develops approaches and manages work to ensure the highest quality results for customers
  • Effective in supporting and leading the strategy through quality of work outputs and ability to partner with customer throughout organization
  • Drives organizational efficiency
  • Support a culture of data-driven decision making, via the increased commitment to and utilization of data
  • Undergraduate degree in business, economics, management information system or other quantitative oriented discipline, or equivalent work experience
  • Three plus years of CRM system experience with demonstrated success in supporting business projects and system implementations
  • Outstanding cross-functional leadership; ability to influence across groups with strong communication and presentation skills
  • Demonstrates high level of personal credibility; ability to work collaboratively and build relationships with all levels within an organization
  • Demonstrated use of advanced statistical method and high level knowledge of analytics to lead execution and mentorship with others in the organization
  • Strong competency in MS Office products, especially Excel and Access
  • Ability to travel occasionally required (10-20%)
  • MBA or another advanced degree
  • Additional applicable certificate / certification programs
  • Experience with SQL and Tableau (strongly preferred)

VP, Audience Development & CRM Resume Examples & Samples

  • Use custom Business Intelligence tools to create analytical frameworks to study consumer preferences and behavior across a wide range of platforms and markets for a wide range of purposes
  • Contribute to the improvement of Business Intelligence tools with suggestions and functionality requests
  • Run specific analyses of consumer preferences and behavior
  • Generate new ideas on how to collect and use consumer data
  • Generate new business-related ideas as a result of consumer data analysis
  • Establish and refine consumer relationship programs against a wide range of network businesses and objectives
  • Own enterprise-wide consumer data analysis strategies
  • Suggest and manage 3rd party vendors as appropriate
  • Liason and coordinate with all CRM, Research, BI and data-gathering/using efforts across the enterprise and work with key departments such as marketing, research and business intelligence to improve collection and use of data across a range of objectives and contexts
  • Candidate should have at least 10 years experience in customer relations management and/or analysis and/or related field such as data analysis, data science, research, etc., in the context specifically of understanding consumer behavior based on a range of data sources
  • The successful candidate will be both a thought leader and capable of individual execution with strong practical (including use of various research tools and methods) skills
  • This is not a consulting or advising position but one requiring a great deal of entrepreneurial activity within the organization
  • Assist in the construction of marketing communications and coordinate communications between different workgroups across multiple lines of business
  • Coordinate assets and approvals for weekly marketing emails
  • Demonstrate the ability to work independently
  • Possess a keen eye for creative and detail
  • All candidates must be available during the months of September through December

Banking CRM Product Manager, VP Resume Examples & Samples

  • Develop and Drive the execution of the CRM roadmap for Banking Globally
  • Partner with Senior Bankers and Technology to determine the strategy and roadmap
  • Manage the priorities, deliverables, and banker buy-in and adoption including leading stakeholder management and communication
  • Define and execute the banking analytics strategy, which includes delivery of clear, reliable performance metrics, deriving actionable insight from complex business data, and leveraging data to understand and improve business capabilities and processes for Sales
  • Prioritize needs and investments based upon relationship insight, competitive positioning and industry research
  • Prior experience as a Product Management owning a technology product OR as business analyst manager with clear examples of autonomy in defining the product
  • Experience of a CRM platform
  • Highly Creative

CRM Marketeer CC / BC Resume Examples & Samples

  • You are responsible for day-to-day activities related to our CRM marketing strategy
  • Email marketing will be one of your key channels, but that is where is just starts
  • Provide support over Next Best Action campaigns, our next-gen way of engaging in customer dialogue
  • You will be utilizing data as a source of insights and drive relevant dialogue with Marktplaats users
  • Business Intelligence / Data Warehouse Projects – Minimum 3-5 years of experience
  • Experience with modern dash-boarding and data discovery tools such as Tableau, Spotfire, Unica, SFMC and Microsoft (especially SSRS and Access) is a plus
  • Data quality methodology and data modeling skills
  • Knowledge of integration concepts as they relate to sourcing data from disparate sources
  • Comfortable working in CRM tools and analytics environments – CRM, DMP, R, SQL
  • 3-5 years in a direct to consumer CRM or Analytics role
  • Self-motivated, results-oriented, strategic thinker
  • Strong computer skills necessary (All Microsoft Office programs) with heavy focus on Excel and Powerpoint

Tech Solutions Prof CRM Resume Examples & Samples

  • Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them
  • Be accountable to drive high usage of Dynamics cloud services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan
  • Leverage deep functional expertise in order to expand the customer’s use of existing workloads and to identify new workloads
  • Build, maintain and leverage appropriate C-Level relationships within each customer in order to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Dynamics and Microsoft’s behalf
  • Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes
  • Build/maintain rapid channel of communication to customer in case of online service-related issues and events
  • Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s Dynamics lifecycle
  • Represent the “Voice of the Customer”, specifically key business decision makers, within Microsoft
  • 10+ years of experience in functional CRM consulting with top consulting firms or CRM vendors, or in a pre-sales CRM solution engineering capacity for a top CRM vendor. Experience in both consulting and pre-sales is ideal
  • Proven ability to map the customer’s business process to product capability
  • Experience in driving CRM transformation in enterprises through effective change management and adoption highly preferred
  • Experience in one of the following industries highly preferred - Financial Services, Public Sector, Retail, Manufacturing & Distribution
  • Deep understanding of SaaS customer engagement
  • Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
  • Strong interpersonal skills that establish Trusted Advisor relationships with clients
  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously
  • Bachelor Degree or equivalent experience, Master’s degree with information technology/accounting/finance focus preferred
  • Willingness to travel - up to 40%

Senior Email & CRM Associate Resume Examples & Samples

  • Work closely with Director of Ecommerce Marketing Europe to define the ongoing strategy and improve and evolve retention and conversion-focused marketing programs to drive valuable, repeat customers for kate spade new york (europe)
  • Oversee the planning, development execution and reporting of all email marketing programs, including full blast messages, segmented campaigns, and triggered emails (category browse, cart abandonment, welcome series, etc.) for katespade.co.uk
  • Work closely with the Trading Manager, Europe in planning the email and promotions calendar to drive sales across all European markets
  • Manage the email brief process, working closely with the Trading team on email briefs, and act as quality control for all emails sent by the company, proofreading and advising on best practice for content, copywriting and design for a European audience
  • Conduct thorough analysis and competitive benchmarking to understand email effectiveness and drive future strategies
  • Focus on creating multi-touch, targeted customer lifecycle email marketing programs that use data to increase engagement and to meet and exceed email signup, engagement and revenue goals
  • Own the European relationship with Exact Target, overseeing email build and deployment whether through ET or an internal resource
  • Set up and optimize email performance through A/B tests (copy, layout, offers, targeting, etc.) and personalization
  • Work closely with our Director of CRM (based in New York) to support the overall CRM strategy, and implementing customer segmentation, LVT, customer analysis etc
  • Develop a strategy with the European marketing team to grow our email subscriber base while maintaining list health and performance
  • Own email and retention focused tech projects that involve dev resources. Liaise with IT partners to create requirements, ensure testing is complete, and troubleshoot issues
  • Previous experience in an email and CRM marketing role required
  • Experience with a large scale ESP is a must; ExactTarget experience preferred
  • Detail oriented with focus on delivering results
  • Self-starter, takes initiative, with the ability to juggle multiple priorities
  • Ability to partner with multiple cross functional teams
  • Understanding of email fundamentals: CAN-SPAM, segmentation, list/data extension management, KPIs, etc
  • Experience in HTML/CSS preferred
  • Creation of reports in MS Excel on weekly and monthly bases
  • Preparing Power Point presentations based on reports
  • Export reports from End User Report (InterAction)
  • Creation/update of opportunities/contacts/companies in InterAction
  • Sending reminders to Partners/Managers/Assistants
  • Creation of tickets in Service Now
  • Respond to customer queries via e-mail and phone in a timely and professional manner
  • Adhere to the efficiency, quality and business conduct parameters

Solution Spec CRM Resume Examples & Samples

  • Very strong customer relationship and presentation skills
  • Strong analytical skills to support business decisions and priorities
  • Proven results driven individual with good business acumen

CRM Solutions Architect Resume Examples & Samples

  • Provides leadership in designing end to end solutions that meet or exceed customer needs
  • Defines and designs scalable solutions leveraging native out-of-the-box functionality whenever possible
  • Prepares project plans for upgrades and migrations
  • Comfortable in pre-sales and post-sales roles: presentations, demonstrations, requirement development and documentation, system review sessions, and project status meetings
  • Works directly with internal staff, external partners and end customers to lead projects
  • Works with other technical team members representing back office application to design seamless integration between all the involved applications
  • Builds upon knowledge of CRM technologies and industry trends via training, webinars, on-line journals, trade shows, and user groups
  • Proficiency on Microsoft Dynamics CRM and/or Salesforce
  • 6+ years of overall enterprise application implementation experience; executive level sales experience in consulting/professional services
  • Experience in CRM configurations, workflows, reporting and dashboards, integrations and third party applications
  • Strong interpersonal communication skills and the ability to maintain effective working relationships with clients, co-workers, partners, and vendors
  • Must be a team-oriented person; ability to work and collaborate in a professional, corporate, team-centric environment
  • Must work independently and be a self-starter. Proven results leading and overseeing customer success
  • A strong understanding of computer systems management, business principles, systems improvement and project management
  • Excellent presentation, verbal communication, and written skills

Senior CRM & Outlet Marketing Coordinator Resume Examples & Samples

  • Individual must have a Bachelor's degree in Marketing and/or 3+ years of CRM experience.**
  • Self-starter, highly organized, and able to work well with individuals at all levels
  • Strong business acumen and the ability to synthesize and analyze data to identify trends and opportunities
  • Strong communication skills (oral, written, presentation)
  • Strong Microsoft Office skills, especially in Excel
  • Must possess problem solving skills
  • Control of solution architecture and source code delivered by contractor
  • Working together with CRM project team in long term and short term project planning
  • Building IT release process within IT and alignment of it with Business Development Team process
  • Strong system analysis skills and experience

Dynamics CRM Consulting Manager Resume Examples & Samples

  • Seven (+) years of experience implementing large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal) required
  • Dynamics CRM 2011 implementation experience (multiple projects)
  • Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CRM
  • Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
  • Implement and deploy Microsoft Dynamics CRM 2011
  • Local Travel required on occasion to client locations
  • Prior experience, background and interest in sales, business development and practice development a plus

Dynamics CRM Experienced Associate Resume Examples & Samples

  • BS/BA in Computer Science or MIS
  • Minimum 3 years of experience implementing large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal) required
  • 1-2 years of experience with the native configuration and customization tools exposed from Microsoft Dynamics CRM
  • Ability to travel (50% - 75%)

CRM Performance & Data Insights Manager Resume Examples & Samples

  • CRM lead for customer data insights and performance management accountable for analysis, reporting and data quality assurance in partnership with IT and BI organizations
  • Define and manage end to end analytical projects supporting customer acquisition and retention and develop customer performance insights for B2C and B2B CRM Strategies
  • Master Degree in Economics, Maths, Statistics, Operations Research, Engineering or Arts or Science
  • Mid to senior analyst (flexible to the right candidate) with significant customer database, web and channel analytics experience preferably on ecommerce environment and fast paced transactional business model
  • Absolutely passionate about data and its applications into CRM strategies, you have a commercial and technical mind set
  • Expert customer data analyst with ability to understand how to visualize complex data in a straightforward style. You are intuitive in specifying hypothesis, used range of data tools and technics to develop analysis and you’re your insights have systematically uncovered customer value triggers and transformed business perspective
  • Experienced channel and web analytics with background on definition, implementation and assessment of customer behavior patterns, clustering, channel sequencing and attribution. GA premium, Omniture or similar tools knowhow on consolidating click stream data for analytics, modeling and automation is key
  • Skilled analytics experience defining, organizing and crunching a range of data sources from different databases, transactions, web click stream, call centres, channel interactions, email, etc
  • Advanced skills on SQL (analytic functions, performance tuning, data cleaning), SAS, Tableau, Excel / VBA
  • Effectively partnered with stakeholders to establish requirements and translate them into specific hypothesis and analytical solutions. Ability to communicate complex analytical output and present applicable insights to stakeholders using range of visualisation tools
  • Preferred experience on a multi-channel customer management environment. Knowledgeable on customer database and customer management tools practices. Ability to access and advice efficiencies in customer data and distribution management
  • You structure complex subjects with simplicity, clearly communicate findings and precise actionable recommendations. Strong attention to detail with excellent organizational skills
  • High energy with entrepreneurial mindset, you take accountability and master prioritization

Senior Manager, Digital Marketing Crm Resume Examples & Samples

  • Lead the strategy and execution of enterprise CRM program, serving as internal subject matter expert (SME) and evangelist
  • Leverage both unknown and known registration data, behavioral data, social data and 3rd party data partnerships to build strategically targeted marketing campaigns that deliver incremental digital conversion and amplify CRM program acquisition efforts
  • Partner closely with the Analytics, Digital Center of Excellence (DCOE), GSI, Ecommerce, Product Development, IT, Agency, Legal, Customer Excellence, and local and regional marketing teams to promote CRM best practices, and ensure that efforts are aligned with broader strategic priorities
  • Identify timely and relevant opportunities across all touch points (ex. web, mobile, social, connected devices) to engage users, promote registration, and encourage SSO login
  • Oversee the development and growth of the global email marketing program, driving increased engagement via CRM-focused segmentation and personalization
  • Track and analyze user behavior to optimize engagement and retention
  • Intimate knowledge of direct marketing best practices in the digital ecosystem: customer acquisition, email marketing, retargeting, lookalike modelling, multivariate testing, content personalization, advanced segmentation, SEO, SEM, SMO, etc
  • Define, monitor and visualize success metrics, generating easily digestible executive reports with actionable recommendations
  • Capable of developing big-picture strategic vision, while unafraid to jump into the weeds to identify solutions that push projects forward on budget and on schedule
  • Build relationships and oversee day-to-day activities of agency partners that support CRM marketing initiatives
  • Ability to clearly explain technical and analytical information (verbally, written & in presentation form) and summarize for key stakeholders
  • Display extraordinary communications and interpersonal skills with the ability to influence cross-functional partners and upper management to impact decision-making
  • Maintain a passion for understanding the consumer mindset and keeping up with media and technology trends
  • Bachelor’s degree required. Master’s Degree strongly preferred
  • A minimum of seven (7) years’ total business experience is required
  • A minimum of five (5) years’ of related experience in CRM/Database or Digital Marketing within the CPG, Healthcare or Digital/PR/Media Agency space is required
  • Prior experience in a Marketing management role with proven success driving CRM strategy and implementing effective direct communication is preferred
  • Experience with SalesForce is a plus
  • A demonstrated ability to influence cross-functional and senior management to impact decision-making is required as well as a demonstrated track record in identifying winning consumer insights, growth opportunities, and priorities is required
  • Strong skills in Microsoft Office suite, especially Excel and PowerPoint are required
  • Prior experience working with Legal, Regulatory and Global partners is preferred

Clinique CRM & Promotion Manager Resume Examples & Samples

  • 6 years+ of relevant experience in cosmetic industry & CRM background
  • Analytical skill and Integration skill
  • Strategic and creative
  • Self-motivated, and people oriented team player

BB CRM & Data Manager Resume Examples & Samples

  • Helping our Real Estate business to thrive by generating actionable user insights and owning our B2B customer data
  • Working with the local and international team to turn Sales Cloud into a powerful enabler for sales, marketing and service
  • Design, enable and analyze sales campaigns together with business development
  • Monitor performance across different sales channels
  • Planning and forecasting

Dir Solution Spec CRM Resume Examples & Samples

  • Blaze the trail to reproducible CRM Online sales success at scale to define a Playbook that can be rolled out to full Microsoft EPG Field
  • Win key Marque/Domino Customers in prioritized markets as beach-head wins to accelerate share and revenue growth
  • Field lead for integration of CRMOL with other cloud productivity solutions sales
  • Lead must-win SFDC Compete deals and contribute to SFDC compete strategy
  • Mainstream Sales Productivity with Productivity GBBs and SSPs to ensure they can discover and identify new Sales Productivity opportunities
  • Partner with local TZ/Area/Sub Leadership across Dynamics and Segments to ensure CRMOL and Sales Productivity revenue and Net New Seat targets are met or exceeded
  • Develop and share best practices for CRMOL for Customers, Sellers and Corp Stakeholders
  • Lead/participate in key CRMOL customer sales briefings as needed and direct/assist in the development of Business Cloud presentations and overcoming cloud sales blockers
  • 10+ years success in complex Line of Business solution sales, track record of exceeding quota
  • Experience leading multi-million dollar business application deals requiring orchestration of large, dispersed, virtual teams composed of industry, solution, technical, licensing and legal team members - Cloud Selling experience required
  • Demonstrated strong Line-of-Business Executive Selling experience
  • Demonstrated experience in selling to global/multi-national companies
  • Deep discipline driving sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in sophisticated business case discussions
  • Excellent organizational agility. Ability to coordinate across multiple stakeholders - Product Groups, Engineering, Licensing, Legal, Field executive leadership - to win
  • Well developed "influence and impact" competency. Able to influence change without direct organizational authority
  • Demonstrates leadership through effective coaching of field sales teams across management and Individual Contributors
  • Ability to step in and take control of highly competitive and tense situations in collaboration with local sellers to set strategy and lead or support the team as needed
  • Ability to partner with senior corporate and engineering leaders to provide customer insight and evolve Microsoft’s Cloud offerings
  • Ability to determine and prioritize territory investments (opportunities, people, funding) - also has the ability to say “no”
  • Executive maturity. Ability to develop and maintain relationships with senior leaders both within customers and MSFT. Demonstrated experience calling on business decisions makers and C-level executives

Bsa-crm Implemenation Resume Examples & Samples

  • Minimum 6 years of well-rounded analysis experience in business systems analysis, design and redesign/improvement
  • Minimum 2 years leading team of business analysts or process engineers
  • Experience working in an environment that is heavy in user data that needs to be mapped and understood by stakeholders
  • Highly organized/detail-oriented with the ability to work with cross functional teams
  • Ability to effectively communicate across multiple levels (Executive Sponsors to team members)
  • Strong proficiency with the following: MS PowerPoint, MS Excel, MS Outlook
  • MBA or Consulting Experience

Securities Services CRM Program Manager Resume Examples & Samples

  • 15 plus years of of financial services experience in the preferabably in securities services industry
  • 5 plus years of managerial experience
  • Exceptional program and project manager skills
  • Strong interpersonal skills, relationship building and leadership skills
  • Proven success working in large, highly-matrixed organizations
  • Strong leadership skills required to perform liaison activities with upper management and stakeholders
  • Thorough knowledge/ability to manage multiple aspects of the platform concurrently, interface with internal and external resources to ensure successful project delivery, and meeting client needs through all CapEx phases
  • Strong technical knowledge
  • Excellent analytical, modeling, reporting, decision-making and problem-solving skills
  • Well developed verbal and written communication skills
  • Ability to simultaneously manage multiple projects, and multi-million dollar plan budgets
  • This role will/may have direct reports pending budget availability
  • Ability to recruit, direct, motivate and develop staff; maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team
  • Bachelor's degree, or equivalent work experience; MBA preferred
  • Prior experience supporting securities servicing CRM projects is highly desired
  • Drive the creation and evolution of CRM product roadmap working closely with key stakeholders to support business objectives
  • Guide Salesforce CRM product enhancements to deliver seamless Advisor Experience
  • Provide expertise on the capabilities and functionality of our Advisory products, business processes, and integration technology to the project team and other teams throughout the organization
  • Work closely with our Phoenix based Investor Services team to understand their needs and to build solutions that enable them to deliver best in class service to our end customers and achieve our business goals
  • Create and maintain product backlogs and user stories, discover customer and organizational needs, systems and operations requirements, customer rollout requirements, and usability for Advisors
  • Represent Financial Engines externally as required on projects requiring customer or business partner engagement
  • Work closely with development team to ensure that requirements are understood, properly implemented and validated
  • 5+ years of related product management experience with a focus on Customer Relationship Management
  • Experience with CRM solutions – Salesforce (required), MS Dynamics (nice to have)
  • Knowledge of the defined contribution industry, personal finance or Advisory Services is extremely helpful
  • Extensive experience writing user stories and working with agile teams to execute
  • Bachelor’s degree in business, engineering or related field (MS/MBA a plus)
  • Ability to travel up to 15%, as necessary

CRM Campaign Operations Coordinator Resume Examples & Samples

  • Assists Manager of CRM Campaign Service with campaign deployment calendars across brands and vehicles
  • Assists customer segmentation planning, QA, and delivery to e-mail production team and 3rd party vendors. Ensures the flow of campaigns to our customers is seamless and accurate through strong project management skills, attention to detail, and cross-functional teamwork
  • Works closely with the CRM strategy team to ensure customer segmentation plans are aligned with campaign calendars + messaging test plans
  • Leverages the customer database and e-mail production software to run reports and queries to answer questions about potential customer segmentation strategies
  • Makes recommendations surrounding customer segmentation learnings and best practices
  • Works closely with 3rd party CRM vendor to ensure the flow of customer segmentation files are on-time and accurate
  • 1-3 years of related experience
  • Strongly proficient in Microsoft PowerPoint, Word, Excel (including formulas and PivotTables), and Outlook
  • Expert ability to manage multiple projects simultaneously
  • Solid understanding of CRM principles, such as RFM, Lifecycle campaigns, recurring Auto-trigger campaigns
  • Able to contribution a team environment yet work autonomously
  • Excellent written and oral presentation skills
  • Strong interpersonal skills- must enjoy working across multiple business units and functional areas to achieve goals

CRM Regional Manager Resume Examples & Samples

  • Working closely with CRM project team to deliver the CRM project successfully in APAC
  • Working closely with the sales, marketing and client service teams in the APAC region to provide guidance on sales effectiveness methodologies processes and tools (in line with the globally agreed approach)
  • Work with local users and CRM team to ensure that APAC data and metrics are being represented accurately in business reports
  • Be the local champion of CRM – working with local teams to maximise its relevance, usage and value to sales teams
  • Participate in the ongoing analysis of the current CRM ecosystem to ensure it is fit for purpose and meets the goals of the organisation
  • Championing and driving through necessary CRM changes ensuring full buy in from all stakeholders in the business
  • Own, develop, launch & optimize a broad range of triggered & transactional email and mobile push programs
  • Define and document program business requirements via interaction with project stakeholders from cross-functional business groups
  • Schedule and manage project meetings to drive project delivery, including regular status tracking and updates (in particular tracking design, implementation/development, testing and deployment components of projects, including work done both internally and by our email vendor: Salesforce Marketing Cloud)
  • Reporting and analysis, including daily volume monitoring, weekly channel revenue reporting by program and ad-hoc project data and test results analysis. Also monitor to verify proper operations and proactively identify potential program issues
  • Investigate email program errors & drive subsequent failure recovery efforts (ie, problem resolution responsibility); seek answers to business and stakeholder questions related to CRM projects & program behavior
  • Support triggered email program tests, including test setup, validation, review with the analytics team, data collection & summary in the form of Excel reports & charts as well as PowerPoint presentations
  • Manage programs and resources to deliver projects, including influencing stakeholders and cross-functional peers to deliver the work needed to complete CRM programs
  • Actively drive the email creative design process (solicit and provide input on designs from our user-experience team)
  • Own the mobile experience of triggered emails (mobile responsive creative, deeplinking experience, app engagement)
  • Actively develop and document use cases and test scenarios
  • Actively drive the technical design process (create & collaborate with Development on technical briefs and provide input on data needs)
  • Manage QA and user-acceptance testing to validate business requirements have been met (and remove program bugs)
  • Provide screenshots and sample emails related to those CRM/email projects being delivered (ie, enhancements, program diagrams and processes, etc). Use these to assemble & deliver project presentations in PowerPoint
  • Present program updates and results to the larger CRM team as well as larger audiences within the business (lunch & learn sessions, marketing all-hands meetings, etc)
  • Strong email marketing experience
  • Email testing and optimization experience
  • Strongly Preferable: Knowledge of data interaction with CRM marketing
  • Strongly Preferable: Technical or analytics background with experience in gathering insights to form recommendations
  • Strongly Preferable: Experience of global email programs
  • Strongly Preferable: Project and program management experience
  • Preferable: Mobile marketing experience (SMS/Push communications & optimization)
  • Preferable: Experience in hospitality or travel industry
  • Data/tech savvy (familiarity with database designs and data flows)
  • Knowledge of email KPIs/metrics and analysis
  • Knowledge of Microsoft Excel functions and pivot table creation & use
  • Comfortable assembling & delivering PowerPoint presentations
  • Strong ability to multi-task and manage multiple projects concurrently
  • Self-directed/self-starter (does not require a lot of direction to take initiative)
  • Proficient in time management (proactively manage full calendar to meet multiple deadlines)
  • Ability to work effectively in a lean environment
  • Direct and transparent in communications

Email Marketing Automation Specialist, CRM Resume Examples & Samples

  • Assist in planning and executing both ad-hoc communications and complex lifecycle campaigns across our Supplier segment (property owners and property managers)
  • Work daily in world-class Marketing Automation tool to build and maintain global supplier email campaigns for all HomeAway brands
  • Coordinate with Marketing Automation Program Manager and global marketing teams to ensure all email campaigns execute correctly
  • Measure and analyze campaign effectiveness including email and conversion metrics
  • Ensure all marketing initiatives are routed to the appropriate stakeholders for approvals and delivered on schedule

CRM Technical Operations Specialist Resume Examples & Samples

  • Very strong knowledge of HTML / CSS
  • Basic SQL knowledge and experience with scripting language are a plus
  • 2 years Experience creating and launching email campaigns using a leading ESP such as ExactTarget, Responsys, CheetahMail, Campaign Monitor, or similar platform
  • Familiarity with CRM or some other form or database management
  • 4 years experience working with email marketing teams to ensure operational excellence
  • Impeccable communication and organization skills
  • Strong familiarity with email marketing best practices and requirements

Senior Specialist, CRM, Reebok Resume Examples & Samples

  • Implement the CRM strategies to grow the CRM database across all consumer touch points (eCom / Retail marketing, social, grass root, PR event) in the Market
  • Implement the CRM distribution strategy including facilitating any local content creation (aligned with the Omni Channel Brand Calendar)
  • Partner with IT and external vendors (if/where required) to create the necessary technical infrastructure to support the program
  • Implement the plans for rolling out the strategy in close collaboration with Business Unit(BU), Brand Activation(BA), Retail and eComm teams
  • Own all consumer data, data structure, segmentation as per BU, Key city, Key store, Age, Gender, etc
  • Input insight/opinion to set the rules of engagement for consumer contact/direct communications in partnership with all stakeholders
  • Create, review and share CRM regular report (Weekly / Monthly / Quarterly) to ensure all the activities are met for required KPIs
  • Facilitate collaboration with brand partners CRM Database (Event, Department store, Football clubs, Fan clubs, etc.)
  • Driving Brand first while still maintaining a commercial balance : Relevant KPIs include, CRM KPIs (Opt‘in, Net Sales, Lifetime Value, ROI), MWB management, Execution excellence in brand concepts/stories
  • Delivering and managing CRM programs for world-class consumer centric businesses (sporting goods industry preferred)
  • Experience in both market and above market organization preferred
  • Fluent in local language (if applicable) preferred

CRM Operations Executive Resume Examples & Samples

  • Responsible for monitoring global email newsletter deployment and deliverability
  • Facilitate deployment & effective reporting of extensive email testing programme
  • Support in customer targeting (group building, list generation, control groups etc) through Audience Builder and Exact Target tools
  • Monitor and maximise email deliverability across all major platforms
  • Measure performance and identify improvements – build and analyse relevant reports, oversee test/control design and execution, evaluate commercial and technical performance
  • Assist with data manipulation across wider team functions
  • Daily monitoring of email programme send volumes to verify proper operations and identify potential programme issues
  • Assist with Push Notification (App) delivery platform optimisation with Exact Target (SFMC) and any efficiency opportunities
  • Bachelor's degree, ideally with year abroad/in industry
  • Any experience in email marketing and ESPs (ExactTarget/SFMC, Silverpop, Cheetah Mail, Responsys etc.)
  • Strong analytical skills and confidence in utilising data in Excel and other tools
  • Some experience/exposure to database management and manipulation
  • Demonstrated attention to detail
  • Proficient in the use of Microsoft PowerPoint, Excel, and Word
  • HTML experience highly desirable
  • SQL experience highly desirable
  • Programming language highly desirable
  • Optimises email reporting, utilising Exact Target, Omniture, Customer Database and Tableau to facilitate deep and detailed understanding of Email and Push programmes and customer behaviour
  • Complete full audit of all CRM reports and deliver a roadmap of optimisations to help improve revenue insight and the drivers of performance
  • Facilitates deployment & effective reporting of extensive email and push testing programme
  • Assume primary contact role for the CRM team to assist in reporting support and insight
  • Bachelor's degree, ideally in Direct Marketing , Business, Economics, or Analytics
  • Any experience in email marketing and ESPs (ExactTarget, SFMC, Cheetah Mail, Responsys etc.)
  • Strong analytical skills and confidence in utilising data in Excel and other tools e.g. Tableau, Business objectives, Omniture or Google Analytics
  • Experience of a trading / corporate environment where targets and KPIs are key to the success of the business

MS Dynamics CRM Solutions Architect Resume Examples & Samples

  • Document business needs, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps, and provide detailed business requirements specifications for developers
  • Have the skill to develop complex solutions taking the lead role in across the development phase and elements of pre-sales
  • Perform application configuration, testing and evaluation to ensure quality and consistency
  • Producing Technical Design Documents
  • Technical leadership and / or working as part of a team
  • Full software development lifecycle, in either Waterfall or Agile methodologies
  • Strong .Net experience using C#
  • Experience of T-SQL including stored procedures and triggers
  • Experience of design patterns and unit/integration testing
  • Experience ideally within a consulting environment
  • Experience of Dynamics CRM through multiple project involvement utilising the following skills
  • Sharepoint or Biztalk a distinct advantage

Ms Crm Resume Examples & Samples

  • The delivery of development services to client projects in accordance with approved design documentation - responsibility for the delivery of development services to client projects, to agreed time, budget and quality standards
  • Input into consulting methodology, collateral and processes
  • Proposal reviewing and estimation - Creation and review of development estimates with appropriate communication to the Project Management team

MS Dynamics CRM Resume Examples & Samples

  • Working knowledge of the technical platforms of the project
  • Applies design specifications techniques under supervision of the module leader / Project Lead
  • 6-8 years of IT experience
  • 4-6 years of MSCRM experience
  • MSCRM 2013, 2016, SQL,
  • Very strong 834 Enrollment experience, SQL, Healthcare, AVM Process
  • Knowledge on building on top of Microsoft Dynamics CRM Application Protocol Interface (API)
  • Apply the agile methodology
  • Client facing and business facing skills
  • Domain Knowledge required
  • Primary Contact for any Requirements related work
  • Derive, Define the URS and FRs
  • Own the URS, FRS and Traceability Matrix Documents
  • Participate in Conceptual Design Reviews with IT Technical Team and Business as applicable
  • MSCRM Consultant
  • Hands-on Experience in CRM 2013/2016
  • CRM Customization / Configuration
  • Knowledge on CRM OOB functionality and Design / Architecture
  • Knowledge on out of the box product capabilities
  • Healthcare /Call Center Operation

Senior Associate, CRM Operations Resume Examples & Samples

  • Serve as primary contact for triaging user issues, providing timely monitoring and response to CRM application queue – escalating serious issues, and handling minor issues directly, using provided documentation, and engaging internal/vendor/BT teams for additional support as needed. Provide insight and analysis to ongoing issues, recommending options for process improvements, efficiency initiatives, or improved customer experience
  • Create and update weekly/monthly summary tracking for reporting issue data, including resolution, priority for enhancements, on a weekly basis, and if necessary, update internal systems accordingly
  • Provide monthly maintenance to ongoing reporting, ensuring all data elements are correct and updating new elements into the reports
  • Maintain the user operations calendar and track implementations of all maintenance, upgrades, and changes
  • Draft and update support documentation as needed, including process flows, user FAQs
  • Monitor and respond to questions/issues sent to team mailbox within established SLA
  • Support the documentation, data gathering, and /or maintenance of specific internal applications
  • Maintain master file transmission lists, including all users, SLAs, impacted BT teams, critical business users; updating as needed
  • Provide testing support and validation for implementations impacting CRM applications and environment
  • Monitor status of testing to completion, providing input on UAT on implementations as assigned
  • 2+ years of work experience
  • Previous experience supporting end users and interacting with development teams a must
  • Self-starter, able to work independently with minimal guidance
  • Has a strong customer focus, able to develop and maintain productive customer relationships
  • Attention to detail and effective organizational skills
  • Proficient in Microsoft Suite of tools – Word, Excel, Outlook, and Visio
  • Able to document, track multiple issues or external vendor changes and follow up to resolution
  • Able to coordinate and work with existing business, BT and offshore teams, and interface with business partners collaboratively and proactively
  • Previous experience with Archer or Wdesk is a plus
  • Previous experience with functional testing and vendor support a plus

CRM & Process Improvement Manager Resume Examples & Samples

  • Minimum of 3-5 years' experience managing a CRM tool/technology including the creation and maintenance of system workflows preferably in SalesForce or MS Dynamics (does not require system coding experience)
  • Minimum of 2-3 years' experience delivering and driving CRM adoption best practices including stakeholder, change, and user-adoption management
  • Full-cycle project management experience required, specifically with MS Project; PMP Certification not required
  • Strong presentation skills, excellent verbal and written communication skills including the ability to chair/facilitate meetings and host webinars
  • Cultural awareness and appreciation for diversity including ability and experience working in a global environment
  • Technical and analytical mind-set in particular with the analysis of metrics in support of and regarding customer service
  • Detail orientation with the ability to handle multiple priorities and competing deadlines in a fast-paced environment
  • Proven time-management and prioritization skills with the ability to work well under pressure
  • Working knowledge of MS Word, Access, Powerpoint, and Outlook in addition to an intermediate-to-advanced level of understanding and hand's on utilization of MS Excel
  • Ability to tenaciously work through issue identification, resolution, documentation and communication
  • Self-motivated, goal-oriented, quality driven, and capable of working both independently and in a team, with little supervision and/or minimal direction
  • Must have a commanding presence and experience managing projects that include strong matrix and client resources
  • Telecom technology experience, preferably with Cisco
  • Intellectual curiosity to learn and grow already strong skills and knowledge
  • Call center experience would be helpful though not required
  • ...and of course, an interest in or affinity towards music would be fantastic!

CRM Solution Principal Resume Examples & Samples

  • Be a credible subject matter expert to clients and partners on sales cycles and marketing events
  • 5+ years of CRM industry experience
  • Configuration experience using the Salesforce.com point-and-click developer interface
  • Awareness of programmatic solutions on the Salesforce platform including Apex and VisualForce
  • Knowledge of integration architecture as well as third-party integration tools and ETL (Such as Informatica, Jitterbit etc. ) with Salesforce.com

Student Enquiries & CRM Co-ordinator Resume Examples & Samples

  • Being the main point of contact for prospective student enquiries on the phone, online chat and by email - answering questions clearly, in a timely and accurate manner and including on-going contact management
  • Responding to and arranging personal visit requests, liaising with the Admissions Team as appropriate
  • Being responsible for the accurate and timely inputting and management of all prospective UG student data gathered at schools and fairs into the CRM database (Salesforce)
  • Overseeing the student recruitment team’s use of the CRM system and inputting ideas and suggestions into the CRM strategy
  • Supporting the Senior Marketing and Conversion Officer to deliver the conversion strategy (creating and pulling reports on the CRM system, preparing direct mail packs, liaising with different departments to schedule events)
  • Working with the Events Coordinator during peak periods, such as open days and applicant days to provide administrative and logistic support
  • Providing a range of administrative duties to support the student recruitment teams such as booking travel, invoices and couriers
  • To achieve student recruitment targets in line with forecasted growth
  • To increase conversion of leads to applications through professional and well executed customer relationship management and event coordination

IS Business Partner, CRM Solutions Resume Examples & Samples

  • Stay on top of domain and industry best practices by investigating new technologies, methods, systems and services for scalable, secure and reliable technology solutions
  • Provide vision and steering of the CRM technology platforms across the enterprise
  • In collaboration with the Divisional IS teams, the technology partner will work with the Business Owners, develop a technology strategy and influence stakeholder buy-in
  • Build partnerships with key stakeholders in the business and across Information Services
  • Constant focus on enabling simple, holistic, and intuitive user experience
  • Challenge legacy processes and policies that complicate the internal and external Customer Experience and provide actionable recommendations
  • Collect and analyze business requirements, procedures, and issues as use them to design and implement innovative solutions
  • Collaborate with IS counterparts to ensure business requirements are translated to a design specification that will deliver the desired benefits to the internal/external customer
  • Evaluate the major functional releases of enabling technologies for suitability to the Hologic business processes
  • Define test scenarios and lead the business through appropriate testing cycles for technology upgrades and/or new solutions
  • Create pragmatic and actionable project plans and lead execution against the plans. Manage and run status meetings, operational meetings and project meetings
  • Create and maintain Platform and Project Roadmaps and leverage in recurring business stakeholder reviews
  • Strong consultative and interpersonal skills to build partnership & manage engagements with business and Information Services
  • Domain expertise to drive best practices and innovation; Experience creating Governance roadmaps and implementing strategic plans for the future
  • Strong organizational skills and process-oriented mindset
  • Experience working with business owners and stakeholders to develop and document business needs and turn into working solutions
  • Translating technical jargon into terms that business users can understand
  • Ability to manage time and workload on multiple projects/initiatives
  • Knowledge of Agile Methodology and comfort working in an Agile environment
  • Experience in project management, specifically plan development through execution
  • Experience performing testing activities, including writing test documentation and testing applications prior to production
  • Influencing others to achieve results
  • Proactive, responsive, and results-driven
  • Professional Services/Consulting background
  • 5-8 years of experience with CRM technologies (Salesforce.com Marketing and Sales Clouds strongly preferred) as well as Closed Loop Marketing software
  • Experience working with software development teams (on-site and off-shore) in a complex, enterprise-level environment

Salesforce CRM Strategist Resume Examples & Samples

  • Develop and/or maintain significant portions of strategy, strategic plans, and related processes. Provide consulting support. Draft documents and coordinate deliverables. Support the design of the transformation roadmap, including clear milestones, workstreams, and owners. Partner with senior Fannie Mae leaders to set transformation goals for and launch key initiatives
  • Monitor, manage, and support execution of transformation road map
  • Drive full projects / workstreams end-to-end that are critical to the transformation; work closely with workstream leads to identify and solve problems critical to the transformation. Perform complex strategic planning projects or participate as a team member on highly complex projects
  • Collect data/information needed to support analysis from multiple sources. Analyze business performance and monthly self assessments against objectives. Collaborate with business units to resolve concerns
  • Identify and recommend metrics that drive and measure business performance. Run complex analysis, develop recommendations, and prepare communications to transmit recommendations to senior leaders
  • Monitor transformation metrics, and use metrics to identify improvement opportunities
  • Must have significant experience implementing Salesforce in a CRM capacity at a large institution, preferably in financial services
  • Lead consultative engagements/projects, with Fannie Mae internal teams, on the technical and business challenges related to their CRM initiatives; Interact with both technical and non-technical team members, attain relevant technical and business requirements, analyzes information and designs comprehensive solutions
  • Create, manage and present an actionable Blueprint that aligns the business needs to the Salesforce Cloud Solution; Conduct solutions presentations and obtain stakeholder acceptance to solution design
  • Validate solution components and provide solution walkthrough with various project team members and stake holders and guide project team through solution deployment
  • The candidate should be an experienced customer consultant with strong interpersonal skills and broad business, technical, and interactive industry knowledge
  • Salesforce certified professionals preferred
  • Needs to be able to work the first 6 months in the role at our Reston, VA data center location

CRM Business Intelligence Manager Resume Examples & Samples

  • Partner with IT and technical teams to source data and to aggregate it into enterprise data warehouse
  • Design, build, automate and maintain well-structured data marts. Proactively address any issues with data quality, accuracy and completeness
  • Apply critical thinking to resolve data issues and combine data from multiple systems through tools such as SQL, SAS and/or tableau
  • Lead data analysis and development of conclusions and recommendations for stakeholder teams
  • Design and execute analytics practices to generate data-driven insights and recommendations for marketing leadership
  • Create and maintain strong working relationships with multiple business teams, technology teams and key vendors
  • Produce a range of dashboards, reports and presentations. Review with marketing leadership, senior executives and stakeholders throughout the company
  • Work as part of analytics team to ensure that the business and technical architecture of the delivered solutions matches business requirements to support continued experimentation and evolve analytics
  • 5+ years’ experience in marketing analytics with proven track record in delivering meaningful insights to marketing organizations
  • Ability to communicate complicated concepts and to articulate case for efficacy and preferred methodologies
  • 3+ years of experience with marketing analytics platforms and technologies such as SQL, Tableau/Business Objects, Google Analytics/Omniture
  • Experience with multi-channel attribution, clustering/segmentation, Incremental analysis, cohort analysis, etc
  • Understanding of statistical/data mining concepts and techniques
  • Grasp of information technology concepts for data capture and data management
  • Experience building, managing and growing relationships with stakeholder teams throughout a large organization
  • Ability to prioritize and manage time effectively, thrive in a dynamic, fast paced work environment and manage multiple projects simultaneously

CRM Business Intelligence Specialist Resume Examples & Samples

  • Produce a range of dashboards, reports and presentations to help evaluate impact of real time decisioning based CRM efforts. Review with marketing leadership, senior executives and stakeholders throughout the company
  • Partner with channel leads and functional team to supplement quantitative analysis with qualitative feedback
  • Perform data analysis and development of conclusions and recommendations for stakeholder teams
  • Able to pick up new concepts and technology rapidly; able to explain it to both business & IT stakeholders
  • Bachelor’s degree in a quantitative discipline such as computer science, economics, operations research mathematics, statistics, or engineering. Advanced degree preferred
  • 3+ years’ experience in marketing analytics with proven track record in delivering meaningful insights to marketing organizations
  • Deep knowledge of best practices for measurement and analytics of both digital and non-digital marketing initiatives
  • 2+ years of experience with marketing analytics platforms and technologies such as SQL, Tableau/Business Objects, Google Analytics/Omniture
  • Experience with a programming language such as SAS preferred
  • Exceptional skills in Excel, PowerPoint, and Outlook
  • Experience with building and aggregating analytical datasets from raw data
  • Ability to take ownership and take initiative on projects
  • Ability to anticipate project risks and identify solutions to proactively resolve them

Related Job Titles

resume objective examples for crm manager

Resume Worded   |  Career Strategy

Sales manager resume objective examples.

Curated by hiring managers, here are proven resume objectives you can use as inspiration while writing your Sales Manager resume.

Kimberley Tyler Smith - Hiring Manager

  • Sales Manager
  • Sales Manager (Career Changer)
  • Sales Manager (Non-profit Sector)
  • Sales Manager (Recent Graduate)
  • Sales Manager resume templates
  • Similar objective examples

Sales Manager Resume Objective Example

Showcase your achievement-driven history.

When you highlight notable achievements, like driving 20% year-over-year revenue growth, you're providing clear evidence of your abilities. Recruiters love quantifiable proof of success - it paints a vivid picture of your potential contributions to their company.

Work-specific accomplishments

By mentioning past work-specific achievements, such as re-architecting a CRM platform, you're showing recruiters not just that you can do the job, but that you can deliver results. This highlights your capability to bring about positive change within their organization.

Sales Manager (Career Changer) Resume Objective Example

Leverage past experience.

As a career changer, your experience in a related field gives you a unique perspective. By highlighting your success as a Marketing Lead, you're showing the potential employer that you have transferable skills that can be beneficial in sales management.

Quantify previous successes

By specifying the percentage increase in lead generation, you're providing a solid proof of your past performance. This will give hiring managers confidence in your abilities to deliver results in the new role.

Emphasize customer engagement

Boosting customer engagement is a key success factor for sales roles. By demonstrating your success in enhancing customer engagement, you're giving the hiring manager a taste of how you can perform in the new role.

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Sales Manager (Non-profit Sector) Resume Objective Example

Transitioning industries.

Experience in the non-profit sector can be a powerful asset. It displays your ability to operate in niche markets, showcasing your adaptability and creativity. Highlighting this can pique the interest of recruiters in socially conscious companies.

Demonstrate fundraising prowess

Fundraising is akin to sales—it's about persuasion, relationship-building, and achieving targets. By sharing your success in securing significant donations, you're showing your potential employer that you've got what it takes to excel in sales.

Highlighting partnerships

Securing partnerships indicates your ability to build and maintain relationships, a core skill in sales. By mentioning your success in initiating partnerships, you're proving your networking capability and knack for fostering business relationships.

Sales Manager (Recent Graduate) Resume Objective Example

Recognize your academic advantage.

As a recent graduate, your academic knowledge is your strength. Emphasize this in your objective to show employers that you're up-to-date with the latest theories and practices, ready to apply them in a real-world context.

Highlight relevant internship experiences

Internship experiences can be incredibly valuable, especially for recent graduates. By detailing your accomplishments during your internship, you're demonstrating your practical experience and ability to make a positive impact.

Sales Manager Resume Templates

Administrative assistant.

A resume for a sales administrative assistant with a bachelor's degree and experience as a sales clerk and sales coordinator.

Inside Sales

An inside sales executive's resume highlights their sales experience and skills in different companies.

Sales Resume Summary Examples

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Sales Resume Objective Examples

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resume objective examples for crm manager

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

resume objective examples for crm manager

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  1. CRM Manager Resume Samples

    resume objective examples for crm manager

  2. Top 17 CRM Administrator Resume Objective Examples

    resume objective examples for crm manager

  3. Microsoft Dynamics CRM Developer Resume Samples

    resume objective examples for crm manager

  4. CRM Manager Resume Samples

    resume objective examples for crm manager

  5. CRM Manager Resume Samples

    resume objective examples for crm manager

  6. 5 CRM Manager Resume Examples & Guide for 2023

    resume objective examples for crm manager

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  1. Top 18 CRM Manager Resume Objective Examples

    Top 18 CRM Manager Resume Objective Samples. To leverage my extensive experience in Customer Relationship Management (CRM) to help drive customer satisfaction and loyalty for a successful organization. To utilize my strong background in CRM to develop and implement effective strategies that will enable the company to maximize customer retention ...

  2. 5 CRM Manager Resume Examples & Guide for 2024

    The five (plus) definite sections your resume for a crm manager job should include are: Header with your headline, contact details, and/or a preview of your work. Summary (or objective) to pinpoint how your success aligns with the role. Experience with bullets of your most relevant achievements in the field.

  3. Top 17 CRM Administrator Resume Objective Examples

    Top 17 CRM Administrator Resume Objective Samples. To leverage my experience in customer relationship management (CRM) to help the organization increase customer satisfaction and loyalty. To bring expertise in CRM software implementation and maintenance to the team. To apply my knowledge of CRM systems and processes to drive customer engagement ...

  4. 7 Best CRM Manager Resume Examples for 2024

    The best CRM Manager Resume Examples with Headline, Objective statement, Description and Skills. Download Sample Resume Templates in PDF, Word formats. ... What is a good objective for a CRM Manager resume? A CRM Manager is responsible for the success of a company's customer relationship management initiatives. As a CRM Manager, your resume ...

  5. 5 Customer Relationship Manager (CRM) Resume Examples

    Here are some examples of metrics CRMs can use to optimize a resume. ROI: Customer retention and user experience optimization efforts aim to boost sales and should ultimately lead to high returns, making this a great metric for CRMs to use. User experience scores: The experience customers have is often a direct impact of UI/UX and customer ...

  6. CRM Manager Resume Samples

    CRM Manager Resume Examples & Samples. Develop and manage the DKNY Insider Loyalty program. Develop and maintain the online direct marketing vendor relationships. Manage and Develop the relationship and ongoing projects with the CRM/Database Vendor. Recommend and develop CRM campaign optimizations to drive Sales.

  7. Resume Objectives Examples for Customer Relationship Management (CRM

    Resume Objectives Examples for CRM. 1. CRM Manager. To secure a challenging position as a CRM Manager where I can utilize my extensive experience in managing customer relationships and implementing effective CRM strategies to drive business growth. As a CRM Manager, your objective should emphasize your experience in managing customer ...

  8. Crm Manager Resume Example (Free Guide)

    Crm Manager Resume Summary Examples. A resume summary or resume objective is an important tool for a CRM Manager to showcase why they are the right candidate for the job. It serves as an introductory statement that outlines the candidate's unique skills, qualifications, and accomplishments that make them stand out from other applicants.

  9. Top 17 CRM Analyst Resume Objective Examples

    Related: CRM Analyst Resume Examples. A right resume objective for a CRM Analyst should focus on how the candidate can use their skills to help the company increase efficiency and effectiveness in its customer relationship management, while a wrong resume objective may simply state the candidate's desire for a job in the field.

  10. How to Write a Manager Resume Objective (With Examples)

    When you present your objective in a clear and concise manner, you invite employers to spend more time on your resume. The following steps will show you how to create your business management objective. 1. Keep your resume objective short and clear. The ideal length for a resume objective is between one and four sentences.

  11. CRM Resume: Example, Writing Guide & Tips for All Levels

    Inclusive & conscious business development. This is how to write a great CRM resume, step-by-step: 1. Pick the Right CRM Resume Format. CRM experts interact with the customers to ensure full satisfaction using customer relationship management (CRM) software. They assess customer needs and measure success.

  12. 3+ Customer Relationship Manager Resume Examples [with Guidance]

    2. Relationship Building: Showcase your expertise in building and nurturing relationships with customers. Highlight your ability to establish trust, provide personalized experiences, and anticipate customer needs. Emphasize your track record of maintaining long-term partnerships and driving customer loyalty. 3.

  13. CRM Manager Resume Example

    Paula Harber. CRM Manager. (555) 123-4567. [email protected]. San Francisco, CA. 1. Brand Yourself with Your Name. Think of your name as the headline of your professional story. Use a font that's clean and large enough to stand out, but not so large it screams for the wrong kind of attention.

  14. CRM Manager Resume Samples

    CRM Manager Resume. Objective : Seeking a CRM Manager position with an outstanding career opportunity that will offer a rewarding work environment along with a winning team that will fully utilize management skills. Skills : Planning Skills, Managing Skills, Communication Skills. Download Resume PDF. Build Free Resume.

  15. Top 17 CRM Consultant Resume Objective Examples

    A resume objective is an important part of a CRM consultant's resume. It is the first thing that employers and recruiters see, and it can make or break your chances of getting noticed. Unfortunately, many CRM consultants make common mistakes when crafting their resume objectives that can hurt their chances of landing an interview.

  16. CRM Manager Resume Examples

    Best CRM Manager Resume Objective Examples. The opening section of your persuasive CRM Manager CV should have a well-prepared and accurately accustomed objective statement. Record your advantageous qualifications and related expertise in the peculiarities of Customer Service, and it will guarantee great results to your CV.

  17. How To Write a CRM Resume

    How to write a CRM resume. Follow these steps to write a resume that can make you more competitive for a CRM position: 1. Study the job description and company. Before you write your resume, study the language of the job description and research the mission and values of the company. Take notes on the keywords the company is using to describe ...

  18. CRM Manager Resume Examples & Samples for 2024

    Typical job duties seen on a CRM Manager resume sample include monitoring customer satisfaction, training customer service representatives, improving customer service, interacting with customers, promoting the company's products and services, and reviewing customer evaluations. Based on the most successful resume examples, these professionals ...

  19. Customer Service Manager Resume Examples and Templates for 2024

    Professional Experience. Customer Service Manager, Aikens Medical Device Co., Nashville, TN December 2017 - present. Oversee a 10-person customer care team for a $5 million medical device company, manage daily operations, and identify opportunities to improve the customer experience

  20. CRM Resume Samples

    CRM Resume Samples and examples of curated bullet points for your resume to help you get an interview. Velvetjobs. ... multiple agency partners to evolve L'Oreal Paris's digital vision and ensure the platform supports all key business objectives Lead the project management of digital creative development and production including the ...

  21. Sales Manager Resume Objective Examples

    Objective. Having successfully driven 20% year-over-year revenue growth across three distinct industries, eager to bring strategic sales leadership to a forward-thinking software company. Past experience at SAP includes re-architecting a key CRM platform that boosted customer retention by 15%. Work Experience.

  22. Top 17 CRM Developer Resume Objective Examples

    Top 17 CRM Developer Resume Objective Samples. To leverage my knowledge and experience as a CRM Developer to develop innovative solutions for clients. To secure a position as a CRM Developer in an organization that values creativity, innovation, and collaboration. To apply my technical expertise in developing high-quality customer relationship ...

  23. Top 17 Client Relationship Manager Resume Objective Examples

    This skill is crucial for a resume objective as it demonstrates the candidate's ability to leverage technology to enhance client relationships and drive business growth. 4. Asana. As a Client Relationship Manager, mastery of Asana is crucial as it aids in project management, task tracking and team collaboration.

  24. Top 16 CRM Business Analyst Resume Objective Examples

    6. SugarCRM. A CRM Business Analyst often works with Customer Relationship Management (CRM) systems to analyze business processes and user needs, identify improvements, and ensure that the systems are being used effectively to benefit the business. SugarCRM is a popular CRM system used by many businesses.