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BLI-225: Communication Skills

Ignou solved assignment solution for 2021-22, if you are looking for bli-225 ignou solved assignment solution for the subject communication skills, you have come to the right place. bli-225 solution on this page applies to 2021-22 session students studying in blis courses of ignou., looking to download all solved assignment pdfs for your course together, bli-225 solved assignment solution by gyaniversity.

Assignment Code:  BLI-225/AST-1/TMA/ 2021-22

Course Code:  BLI-225

Assignment Name : Communication Skills

Year : 2021-2022

Verification Status:  Verified by Professor

Note: Answer all questions.

Q1) Read the passage carefully and answer the questions given below. (2 x 10= 20 Marks)

Language, as we have seen, seems to be a highly developed form of animal signalling. But there is a missing link in the chain. How, and when, did we start to talk? This is a problem of interest mainly to ethologists (students of animal behavior), and one which has not yet been solved. Most linguists regard this fascinating topic as being outside the realm of linguistics proper. They are more interested in studying actual language than in speculating about its origins. But although how language began is a puzzle, why language began seems rather clearer. Possibly it began because humans needed a greater degree of cooperation with each other in order to survive, and this cooperation required efficient communication.

Consequently the primary function of language is to impart factual information and to convey essential commands. But language can also be used to communicate feelings and emotions. This aspect of language is not as well developed as ‘information talking’, because humans, like other primates, can convey emotions by screams, grunts, sobs, gestures and so on. So they need language only to confirm and elaborate these more primitive signals.

In addition, there is the language of social chitchat, the meaningless small talk of everyday life. “Hallo, how nice to see you. How are you? Isn’t the weather terrible?” This social pattern has been called phatic communion and is primarily a device to maintain social contact on a friendly level. Some ethnologists call it ‘grooming talking’ and suggest that it is substitute for the friendly grooming indulged in by the monkeys. There are other biologically less important functions of language. Humans may use language for purely aesthetic reasons. In writing poetry, for example, people manipulate words in the same way as they might model clay or paint a picture. Or they may talk in order to release nervous tension, a function seen when people mutter to themselves in anger and frustration.

Q1.a). Say whether the following statements are true or false according to the passage. Correct the false statements. (10)

i) Language is a highly sophisticated form of human sign communication.

ii) Ethnologists are interested in the study of animal behavior.

Ans) False. Ethnologists are interested in the study of human language.

iii) How language began is obscure.

iv) The main function of language is to convey emotions and feelings.

Ans) False. The main function of language is to impart factual information and to convey essential commands.

v) Phatic communication is similar to ‘groom talking’ of monkeys.

Q1.b) Answer the following questions: (10)

i) List four reasons why human need to ‘talk’?

Ans) The four reasons why human needs to talk are as follows:

It started because humans needed to cooperate more with one another in order to thrive, and this cooperation necessitated effective communication.

The basic purpose of language is to communicate factual information and important orders.

Feelings and emotions can also be expressed through language.

Screams, grunts, cries, gestures, and other forms of language can all be used to express emotions.

ii) Besides ‘talk’ how else do humans convey emotions?

Ans) Besides talk, human can convey emotions through language by screams, grunts, sobs, gestures and so on.

iii) What is phatic communication? Give your own example of phatic communication.

Ans) The social chitchat language, the pointless small talk of ordinary life. "Hello, it's great to see you again. How are you doing? Isn't this weather awful?" This social patter is known as phatic communication, and it is largely used to maintain cordial social contact. Some ethnologists refer to it as 'grooming talking,' implying that it is a substitute for the monkeys' pleasant grooming.

iv) What is the primary function of writing?

Ans) The basic purpose of writing is to transmit accurate information and important commands. People manipulate words in poetry, for example, in the same way they could sculpt clay or paint a picture. They may also talk to relieve nervous tension, a function found in those who mutter to themselves in annoyance and fury.

v) Give an appropriate title to the passage.

Ans) The Beginning of Language.

Q2) Explain the different types of communication. (10)

Ans) On the basis of the communication channels, types of communications are:

This involves the use of language and words for the purpose of passing on the intended message. In general terms, Verbal Communication means communication in the form of spoken words only. But, in the context of types of communication, verbal communication can be in the spoken or the written form. Thus, the verbal form may be oral or written as discussed below.

Written Communication:

This kind of communication involves any kind of exchange of information in the written form. For example, e-mails, texts, letters, reports, SMS, posts on social media platforms, documents, handbooks, posters, flyers, etc.

Oral Communication:

This is the communication which employs the spoken word, either direct or indirect as a communication channel. This verbal communication could be made on a channel that passes information in only one form i.e. sound.

You could converse either face to face, or over the phone, or via voice notes or chat rooms, etc. It all comes under the oral communication. This form of communication is an effective form.

Non-Verbal Communication

In this type of communication, messages are relayed without the transmission of words. The messages here are wordless messages. This form of communication mainly aides verbal communication. It supplements it with gestures, body language, symbols, and expressions.

Through these, one may communicate one’s mood, or opinion or even show a reaction to the messages that are relaying. One’s non-verbal actions often set the tone for the dialogue. You can control and guide the communication if you control and guide the non-verbal communication. Some of the modes of non-verbal communication are:

Physical Non-verbal Communication:

This is the sum total of the physically observable. For instance, hand gestures, body language, facial expressions, the tone of one’s voice, posture, stance, touch, gaze, and others. Several researchers have revealed that physical nonverbal communication constitutes about 55% of our daily communications.

These are subtle signals that are picked up as part of our biological wiring. For example, if you rest your head on your palms, it will mean that you are very disappointed or angry. Similarly, other subtle hints will convey your reaction to the presenter or your audience’s reaction to you.

Paralanguage :

This is the art of reading between the lines. The main kind of such communication is done with the tone of one’s voice. This kind of communication amounts to almost 38% of all the communication that we do every day. Along with the tone of voice, the style of speaking, voice quality, stress, emotions, or intonation serves the purpose of communication. And these aspects are not verbal.

Aesthetic Communication:

Art is an important means of communication. Through the paintings or other forms of art, an artist can covey the strongest messages. Several times in the history of the world, art has been used as an effective form of nonverbal communication.

Appearance :

The first impression sets the tone. People will react to your appearance, and this is a fact of life. Your clothes, the colour of the fabrics, etc. all determine the reaction of your audience.

Visual Communication:

This is communication through visual aids like drawings, placards, presentations, and illustrations, etc.

Formal and Informal Communication

Apart from the above types, we have formal & informal types of communication. Formal communication is of following types:

Vertical : The information or data flows up and down the organizational structure.

Horizontal : This is the communication between two similar levels of the organization.

Diagonal : This is the communication across the cross-functional levels of employees from various departments of the organization.

The other form is the informal or casual communication which is the general communication between random people of the organizations.

Q: Of the two forms of communication, i.e. verbal and nonverbal, which constitutes for the larger flow of information?

Answer: One might think that verbal communication is the dominant form of communication. But as per researchers, 55% of the communication is nonverbal. So, the nonverbal form of communication contributes more to the flow of information.

Q3) Describe the different barriers to listening. (10)

Ans) A barrier to listening is anything that is physically or philologically hindering you from recognizing, understanding, and accurately interpreting the message that you are receiving. We’ll discuss five different barriers to effective listening: Information overload, personal concerns, or issues, outside distractions, prejudice, and rate of speech and thought. When you have a better understanding of the potential barriers to effective listening you can pinpoint where your weaknesses are and work on building them up to make you a better listener.

Information Overload

Seventy percent of our waking time is spent in some sort of communication situation. Of that seventy percent, forty-five percent of that time is spent listening. With all we have to listen to, there are going to be times where we experience information overload . Information overload is when you have so much information coming at you; it’s easy to become overwhelmed. In a public speaking class you can experience this when listening to your fellow classmates give speeches– especially if you’re hearing 20 speeches one after the other. You become overwhelmed and you’ll probably find yourself tuning out at some point. Or what if a speaker condenses so many statistics into the presentation that you cannot keep track of all the numbers? That’s information overload.

Personal Concerns

Let’s face it, you have a lot going on in your life. You attend school, you probably work, you might be raising a family, and you have your own personal issues to work through every day. Sometimes when we are absorbed in our own thoughts and concerns, we can’t focus on what someone else is saying. Your role as an audience member is to listen to what the speaker is saying. If you find yourself focusing on your own upcoming speech rather than listening to your classmates, you’re allowing your personal concerns to distract you. Or perhaps you are worried about something happening at work or home. When you allow those worries to take your focus, you will often find that you become a less effective listener.

Outside Distraction

Classroom doors slamming, cell phones ringing, students having conversations outside in the hall are all examples of outside distractions. It is your job to check out the speaking situations before you present. That way you expect some of the above mentioned outside distractions. If you have a good idea of what to expect, you can adjust your volume, pace, pitch, and tone of your speech. If you are an audience member you can move to another seat, close the door, and do whatever is necessary to minimize the distractions.

Sometimes you might have a hard time listening because you do not agree with the speaker. We, as humans, have a tendency to be closed- minded at times. If you have an emotional reaction to a speaker or you disagree with his/her ideas on a personal level, you might allow personal prejudices to distract you. Keep an open mind. While you may not agree with the speaker, his or her message may be valid. You’ll never know unless you hear them out.

Rate of Speech and Thought

Most people speak at a rate of 125 words per minute. As a listener you are able to filter 700 words a minute. If we can process so many more words than we actually hear, a mental lag can occur. Eventually you’ll stop listening or you’ll find yourself drifting in and out. It might be to your benefit to mentally summarize the speaker’s ideas from time to time to keep yourself engaged.

Q4) Prepare a presentation with at least 10 slides on any one of the following topics. (10)

Telephonic skills

Social skills

Preparing your profile

Social Skills

Introduction

Social skills are an important component in both a personal and a professional capacity. Having strong social skills can help you excel in your career, perform well when interviewing, help you achieve career goals and expand your professional network. There are many specific skills that fall in the social skills category. In this article, we explore what social skills are, why they're important and examples of some of the most important interpersonal skills you should possess as a professional.

What are Social Skills?

Social skills are skills that promote effective communication with others. There are various social skills as well as several different ways in which we communicate on a daily basis. Social skills include written, verbal, nonverbal and visual communication used to relay a message to others. Common ways in which you exercise your social skills are:

The language you use

The tone, pitch, and volume of your voice

Physical gestures you make

Your facial expressions

Your body language

Eye contact with others when communicating

Working as a team with other employees, keeping your emotions in check in stressful situations and communicating with clients and team members are some of the situations where social skills need to be applied when working in a professional environment.

Why are Social Skills Important for Professionals?

Social skills, also referred to as soft skills or interpersonal skills, are important because they enable you to foster and maintain meaningful relationships with employers, colleagues, and network contacts. No matter which industry you work in or the experience level you have, social skills are beneficial to and can elevate your professional career. A few of the many ways that good social skills can benefit your career include that they:

Allow you to effectively work as a team on projects

Let you share your own perspective in an effective manner

Help you expand your professional network and stay updated on new opportunities

Make the workplace more enjoyable

Let you gain valuable feedback and referrals from those who can attest to your abilities

Enable you to successfully communicate with employers, coworkers, and clients

A good example of why social skills are important can be seen in the interview process for a new job. During the hiring process, recruiters, and human resource personnel concentrate on understanding you as a person based on how you conduct yourself in the interview. They read your cover letter and resume to understand your ambition and achievements. To understand your personality, they study your body language, listen to how you talk about yourself, the language you use and whether you maintain eye contact.

Examples of Important Social Skills in the Workplace

The following are a few of the many important social skills you should possess as a professional:

Observation:

The ability to observe serves you well in a professional setting. Though it comes naturally to some and is closely associated with people who are slightly introverted, anyone can develop this trait by trying to pay attention to what is going on in the lives of people around them, in both educational and professional environments. Detaching yourself from your surroundings while observing how others behave in given situations can help you understand complex concepts such as group dynamics, group mentality, relationships between others, non-verbal communication and a general understanding of colleagues and their personalities.

Active Listening:

Active listening is the ability to pay attention to a person when they are communicating with you without interrupting or losing focus. Active listeners are able to pay close attention to others when they speak, as well as show respect for what the other person is saying. You can improve your active listening skills by avoiding distractions while communicating, focusing only on the speaker, and demonstrating that you understand what the other person is saying through your body language and by expressing your concern or appreciation.

Conflict Resolution:

Conflict resolution is your ability to see a problem for what it is and devise a workable solution to solve it. For example, if there is a misunderstanding between two coworkers and they come to you for help, you should focus on the root cause of the issue and then work to solve this problem rather than get involved in the arguing. People with good conflict resolution skills often excel in positions in human resources or in customer service roles.

Closely connected to observation skills is the ability to empathise with people and situations. Empathy is the ability to identify and understand how another person is feeling in any given situation. Phrases associated with expressing empathy include: ‘I understand what you are going through', ‘I am sorry to hear that you feel this way' or ‘I am sorry that this happened to you'. Expressing empathy requires a conscious effort and careful consideration of others' feelings. Good empathy skills can result in better relationships in the workplace.

Written and Verbal Communication:

Verbal and written communication are two important components of effective social skills. When you write or verbally communicate, you are expressing yourself to another person. It's important to use clear language, as well as proper spelling and grammar, when communicating to ensure an effective portrayal of what you want to say.

Mirroring :

Mirroring is a very useful skill for those whose jobs involve having to deal with people on a regular basis, such as in sales, healthcare, and client relations. Mirroring is the act of copying the body language and emotions of the person you are talking to in order to make them feel comfortable and understood. It can also help build rapport and foster an agreement with the other person. Mirroring is especially useful in sales positions, as it can help both parties reach common ground and a mutual agreement.

Cooperation :

Cooperation is another essential social skill in the workplace. It is the ability to work well with others towards a common goal. This social skill is especially important for those who work as part of a team on projects in the workplace

Relationship Management:

Relationship management is your ability to foster, grow and maintain relationships. This social skill is especially important in customer service and other positions that require you to work directly with clients. Additionally, executives often need good relationship management skills to create bonds with investors, stakeholders, and supervisors.

Tips for Improving Social Skills in the Workplace

There are several steps you can take to improve your social skills at work. These include:

Ask for Feedback: As friends and colleagues what areas you need to improve upon in relation to social skills. Using this feedback, you can set goals to work towards improving these skills.

Pick up a Personal Development Book: Read personal development books that focus on improving social skills. There are countless free resources online such as e-books and guides that can provide you with concrete steps to take to build your interpersonal skills.

Choose One Social Skill to Focus on Improving: Rather than try to improve several social skills at once, pick one to work on and only move on when you're confident in your ability to effectively use that social skill.

How to Demonstrate Social Skills in Interviews

Demonstrating your social skills in an interview can improve the impression you make on potential employers. Here are a few ways to highlight your interpersonal skills in an interview:

Listen attentively when the employer speaks and reply with well-thought-out answers.

Maintain good eye contact throughout the interview.

Be aware of your body language and gestures and ensure they are expressing a positive message.

Use the STAR technique (situation, task, action, result) when describing your work experience and how you have overcome obstacles in the workplace.

Consider your strengths when working with other people and highlight those in the interview.

How to Highlight Social Skills on your CV

You can highlight social skills on several areas of your CV, including in the skills section and throughout your work history descriptions. When highlighting your social skills in the skills section of your CV, list specific interpersonal skills that are directly related to the job you are applying for. For example, if you're applying for a customer service position, mention your ability to maintain relationships with clients and solve client problems through effective conflict resolution.

Q5) Write on any two of the given topics in about 100 words. (10)

b) Writing skills

Ans) Writing is the skill of conveying one's ideas, thoughts, and feelings. Though writing appears simple when thought about, it frequently results in disorganised and dispersed material on paper. This frequently leads to misunderstanding or sends the wrong impression. Effective writing is a difficult endeavour since it takes far more than just good syntax. You must learn sentence structure, expand your vocabulary, and improve other fundamental writing skills. In order to succeed in the workplace, you must be able to write well. Content with typos, grammatical problems, and poorly structured phrases, whether in emails, project reports, or sales presentations, reflects a similar attitude toward work.

c) Preparing your Portfolio

Ans) To begin putting up a portfolio, imagine yourself in the shoes of potential employers. Everything that will impress the employer should be included in your portfolio. The folder/binder, contents, content organisation, accuracy, style, relevancy of the information, and so on should all reflect your individuality. Pay close attention to every detail in the portfolio, including spelling, grammar, phrasing, and style. The items you choose for your portfolio should demonstrate your abilities and competencies, as well as their relevance to the position you're applying for. These should be the pinnacle of your accomplishments.

Begin by putting together a portfolio "collection" that includes all of your items. Include anything you've authored, developed, generated, or earned. These materials could be in the form of a printout, a photograph, a photocopy, or a digital file, among other formats. Any of the following could be included in the items:

Articles written by you or about you

Awards /recognitions received by you

Drawings made by you

Educational qualifications, copies of certificates etc.

Letters of commendation

Letters of reference

Appropriate photographs

Presentations, if any made by you

Training certificates

Q6) Write a letter to the prime minister of India requesting him for free COVID-19 vaccination for all the citizens of India. (10)

Mr. Narendra Modi,

The Prime Minister of India

Subject: Request for free COVID-19 vaccination for all the Indian citizens.

Respected Sir,

I am Riya Shah, the president of Youth Corporation, Mumbai, and on the behalf of all the citizens of India, I would like to request you to provide free COVID-19 vaccinations for all the Indian citizens.

As the spread of virus is increasing, people are looking out for the vaccination but at many places these doses are being sold at a very high price which is unaffordable by everyone.

Henceforth, I request you to please take some action against this and provide the citizens with free vaccination doses, so each and every individual can get vaccination for free.

I anticipate your positive reply regarding this matter.

Youth Corporation President, Mumbai.

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Download IGNOU BLI 225 Solved Free Assignment 2023 Pdf

COMMUNICATION SKILLS

Table of Contents

BLI 225 Solved Free Assignment 2023

BLI 22 5 Solved Free Assignment January 202 3

Q 1.1.a). Say whether the following statements are true or false according to the passage. Correct the false statements.

i). Language is a highly sophisticated form of human sign communication. ii). Ethnologists are interested in the study of animal behavior. iii). How language began is obscure. iv). The main function of language is to convey emotions and feelings. v). Phatic communication is similar to „groom talking‟ of monkeys.

Ans. 1.1.a)i) True ii) True iii) True iv) False. The primary function of language is to impart factual information and to convey essential commands. v) True.

BLI 225 ASSIGNMENT QUESTION

Q 1.b). Answer the following questions:

i). List four reasons why human need to „talk‟? ii). Besides „talk‟ how else do humans convey emotions? iii). What is phatic communication? Give your own example of phatic communication. iv). What is the primary function of writing? v). Give an appropriate title to the passage

Ans.1.b) i) Humans need to talk to impart factual information, convey essential commands, communicate emotions and feelings, maintain social contact on a friendly level.

ii) Humans can convey emotions through screams, grunts, sobs, gestures, and so on.

iii) Phatic communication is the meaningless small talk of everyday life that is primarily a device to maintain social contact on a friendly level. An example of phatic communication could be “Hi, how are you?” when greeting someone.

iv) The primary function of writing is to communicate information or ideas to others.

v) “The Origin and Functions of Language”

Q 2. Explain the different types of communication.

An s. Communication is the process of exchanging ideas, thoughts, feelings, and information between two or more individuals. It is an essential aspect of our daily lives, and without it, we would not be able to interact with others effectively.

There are various types of communication that individuals use to interact with others. BLI 225 Solved Free Assignment 2023

Verbal Communication Verbal communication is the exchange of information through the spoken or written word.

It is one of the most common forms of communication, and it is used in everyday conversation, presentations, meetings, and speeches.

Verbal communication can be further divided into two types: oral and written communication.

Oral Communication: Oral communication involves the use of spoken words to express ideas, thoughts, and feelings.

It includes face-to-face conversations, phone conversations, video conferencing, and public speaking.

Oral communication can be formal or informal and is used in various settings such as schools, workplaces, and social gatherings.

Written Communication: Written communication is the exchange of information through written words. It includes letters, emails, memos, reports, and other forms of written communication. BLI 225 Solved Free Assignment 2023

Written communication is often used in formal settings such as in the workplace, academia, and legal settings.

Nonverbal Communication Nonverbal communication refers to the exchange of information without the use of words. It involves the use of body language, facial expressions, gestures, and tone of voice to convey a message.

Nonverbal communication can convey various emotions such as anger, sadness, joy, or anxiety. It can also indicate a person’s level of confidence, interest, or engagement in a conversation.

Body Language: Body language includes gestures, facial expressions, posture, and eye contact. It is used to convey a person’s emotions, attitude, and personality.

For instance, crossed arms and a frown could indicate that a person is defensive or unhappy, while a smile and open body posture could indicate that a person is happy and open to communication.

Tone of Voice: Tone of voice refers to the pitch, volume, and rhythm of the spoken word. It is used to convey a person’s emotions and attitudes towards a topic or individual. BLI 225 Solved Free Assignment 2023

For instance, a high-pitched, fast-paced voice could indicate excitement or enthusiasm, while a low, monotone voice could indicate boredom or disinterest.

Visual Communication Visual communication is the exchange of information through visual aids such as pictures, diagrams, videos, and other graphical representations.

It is often used in presentations, marketing, advertising, and educational settings. Visual communication can be further divided into two types: static and dynamic communication.

Static Communication: Static communication refers to visual aids that do not move, such as pictures, diagrams, and charts.

It is used to convey information in a clear and concise manner and can be easily understood by individuals with varying levels of literacy.

Dynamic Communication: Dynamic communication involves visual aids that move, such as videos and animations. It is used to convey complex information and can be more engaging than static communication.

Dynamic communication can be used in various settings, such as in classrooms, marketing campaigns, and online tutorials.

Written Communication BLI 225 Solved Free Assignment 2023 Written communication is the exchange of information through written words. It includes letters, emails, memos, reports, and other forms of written communication.

Written communication can be further divided into two types: formal and informal communication.

Formal Communication: Formal communication involves the use of standardized language and grammar. It is used in professional settings and is often subject to strict rules and regulations.

Formal communication can include reports, business letters, and academic papers.

Informal Communication: Informal communication is less structured and formal than formal communication.

Nonverbal Communication Nonverbal communication refers to the use of body language, gestures, facial expressions, and tone of voice to convey information without the use of words.

This type of communication is often subconscious and can be difficult to interpret accurately.

Non verbal communication can include things like a smile or frown, nodding or shaking the head, crossed arms or legs, and the tone and volume of a person’s voice.

It is important to note that nonverbal communication can differ between cultures and can sometimes be misinterpreted.

Written Communication BLI 225 Solved Free Assignment 2023 Written communication refers to any type of message that is written down and can include things like emails, text messages, memos, reports, and letters.

This type of communication is often used in a professional setting and can be formal or informal.

Written communication allows for the use of precise language and can be more effective than verbal communication in certain situations because it allows the receiver to go back and review the information at a later time.

Visual Communication Visual communication refers to the use of images, graphics, and other visual aids to convey information.

This type of communication is often used in advertising and marketing and can be highly effective in getting a message across quickly and easily. Visual communication can include things like videos, infographics, and charts.

Electronic Communication BLI 225 Solved Free Assignment 2023 Electronic communication refers to any type of communication that takes place using electronic devices such as computers, smartphones, and tablets. This can include things like emails, text messages, video calls, and social media.

Electronic communication has become increasingly popular in recent years and has made it easier than ever to stay in touch with people all around the world.

Q 3. Describe the different barriers to listening.

Ans . Listening is a fundamental aspect of communication, which is essential for effective relationships, decision-making, and problem-solving.

However, listening is not always easy, and many barriers can hinder our ability to listen effectively.

Physical Barriers: Physical barriers are external factors that interfere with our ability to listen.

These can include loud noise, poor lighting, uncomfortable seating arrangements, and distractions such as phones, computers, or other people.

Physical barriers can make it difficult to concentrate, leading to an inability to listen actively and attentively. BLI 225 Solved Free Assignment 2023

To overcome physical barriers, we can create a conducive listening environment by eliminating distractions, adjusting lighting and seating arrangements, and ensuring a quiet space.

Psychological Barriers: Psychological barriers are internal factors that hinder our ability to listen. These can include biases, prejudices, preconceptions, emotions, and personal values.

Psychological barriers can make it challenging to listen objectively and empathetically, leading to misunderstandings and misinterpretations.

To overcome psychological barriers, we need to develop self-awareness, acknowledge our biases and preconceptions, and strive to listen with an open mind and a non-judgmental attitude.

Linguistic Barriers: Linguistic barriers refer to problems with language comprehension and expression.

These can include unfamiliar vocabulary, technical jargon, regional dialects, and language barriers for non-native speakers.

Linguistic barriers can make it challenging to understand the message, leading to confusion and misinterpretation.

To overcome linguistic barriers, we need to focus on the speaker’s message and ask for clarification when needed. We can also try to simplify the language and use visual aids or nonverbal cues to enhance understanding.

Cultural Barriers: Cultural barriers refer to differences in cultural backgrounds, beliefs, and values that can hinder communication.

These can include differences in communication styles, nonverbal cues, and expectations. BLI 225 Solved Free Assignment 2023

Cultural barriers can make it difficult to understand the speaker’s perspective, leading to misunderstandings and misinterpretations.

To overcome cultural barriers, we need to develop cultural awareness and sensitivity, respect cultural differences, and strive to understand the speaker’s cultural context.

Personal Barriers: Personal barriers refer to personal factors that can interfere with listening. These can include physical fatigue, mental fatigue, lack of interest, and boredom.

Personal barriers can make it challenging to stay attentive and engaged, leading to a lack of understanding and retention.

To overcome personal barriers, we need to take care of ourselves by getting enough rest, staying engaged and interested in the topic, and actively participating in the conversation.

Environmental Barriers: Environmental barriers refer to factors that are outside of our control and can interfere with listening. These can include interruptions, time constraints, and competing priorities.

Environmental barriers can make it challenging to stay focused and attentive, leading to incomplete or inaccurate understanding.

To overcome environmental barriers, we need to prioritize listening, set aside distractions, and communicate our needs for uninterrupted listening.

Technological Barriers: Technological barriers refer to problems with technology that can hinder our ability to listen effectively. These can include poor sound quality, slow internet connections, and technical glitches.

Technological barriers can make it challenging to stay engaged and attentive, leading to frustration and confusion.

To overcome technological barriers, we need to ensure that our technology is working correctly, test it beforehand, and have backup plans in case of technical issues. BLI 225 Solved Free Assignment 2023

Attitudinal Barriers: Attitudinal barriers refer to negative attitudes or beliefs that can interfere with listening. These can include close-mindedness, arrogance, and impatience.

Attitudinal barriers can make it challenging to listen objectively and empathetically, leading to misunderstandings and misinterpretations.

To overcome attitudinal barriers, we need to adopt a positive attitude, cultivate empathy and understanding, and practice active listening skills.

Information Overload: Information overload occurs when there is too much information to process and understand effectively.

Information overload can make it challenging to focus and retain information, leading to confusion and misunderstanding.

To overcome information overload, we need to prioritize information, focus on the essential details, and take breaks to process and reflect on the information.

Lack of Trust: Lack of trust occurs when there is a lack of mutual respect and confidence in the speaker or the message being conveyed.

Lack of trust can make it challenging to listen attentively and objectively, leading to skepticism and disbelief. BLI 225 Solved Free Assignment 2023

To overcome lack of trust, we need to establish trust through building relationships, active listening, and demonstrating respect and empathy.

Q 4. Prepare a presentation with at least 10 slides on any one of the following topics.

a). Telephonic skills b). Social skills c). Preparing your profile

Ans. I’ll prepare a presentation on “Telephonic Skills”

Slide 1: Title Telephonic Skills

Slide 2: Introduction

> Brief explanation of telephonic skills > Importance of telephonic skills > Objectives of the presentation

Slide 3: Understanding the Purpose of the Call

> Importance of understanding the purpose of the call > Types of calls (informative, persuasive, sales, complaint, etc.) > How to prepare for a call (write down points, do research, etc.)

Slide 4: Preparing Yourself for the Call

> Importance of being prepared > Preparing mentally (focus, confidence, positivity) > Preparing physically (getting rid of distractions, good posture, clear voice)

Slide 5: Answering Calls Professionally

> Importance of answering calls professionally > Greeting the caller (using a professional greeting) > Identifying yourself (mentioning your name and organization) > Asking how you can assist them

Slide 6: Active Listening

> Importance of active listening > Paying attention to what the caller is saying > Asking questions to clarify > Paraphrasing to ensure understanding

Slide 7: Effective Communication

> Importance of effective communication > Speaking clearly and confidently > Using appropriate tone and language > Being polite and courteous

Slide 8: Handling Difficult Situations

> Importance of handling difficult situations professionally > Identifying and empathizing with the caller’s issue > Keeping calm and patient > Offering a solution or directing the caller to the appropriate department

Slide 9: Closing the Call

> Importance of closing the call professionally > Summarizing the conversation > Offering further assistance if necessary > Saying goodbye and thanking the caller

Slide 10: Recap

> Summary of the main points covered in the presentation > Importance of telephonic skills in personal and professional settings > Final thoughts and recommendations for improving telephonic skills

Q 5. Write on any two of the given topics

a). Correspondence at the workplace b). Writing skills c). Preparing your Portfolio

Ans. a) Correspondence at the workplace

Correspondence at the workplace is an essential aspect of communication that involves the exchange of information, ideas, and messages between individuals or departments in an organization. BLI 225 Solved Free Assignment 2023

Correspondence may take various forms, including emails, letters, memos, and reports, and it is crucial for maintaining effective communication and building professional relationships within the workplace.

One of the key elements of effective correspondence at the workplace is clarity. It is essential to ensure that the message being conveyed is clear, concise, and free from ambiguity.

This can be achieved by avoiding jargon and technical language that may be unfamiliar to the recipient, using simple and straightforward language, and structuring the message in a logical and organized manner.

Another essential element of effective correspondence is professionalism. Correspondence should reflect the values, culture, and expectations of the organization and should be written in a professional tone that is respectful, courteous, and free from any offensive or inappropriate language.

It is also important to use appropriate salutations and sign-offs, depending on the nature of the correspondence and the relationship between the sender and the recipient. BLI 225 Solved Free Assignment 2023

Finally, the format and layout of the correspondence should be carefully considered. This includes using a clear and readable font, ensuring that the margins and spacing are consistent and appropriate, and including relevant information such as dates, reference numbers, and attachments if necessary.

b) Writing Skills

Writing skills are an essential aspect of communication that is required in various personal and professional settings. Writing is a means of expressing oneself and conveying information, ideas, and messages to a specific audience.

It is important to have strong writing skills, whether it is for writing emails, reports, letters, or other types of documents.

One of the key elements of strong writing skills is clarity. It is essential to ensure that the message being conveyed is clear, concise, and easy to understand.

This can be achieved by using simple and straightforward language, avoiding jargon and technical terms that may be unfamiliar to the reader, and structuring the message in a logical and organized manner.

Another essential element of strong writing skills is the ability to engage the reader.

This includes using a tone that is appropriate for the audience and purpose of the writing, using examples and anecdotes to illustrate key points, and using language that is interesting and engaging.

Finally, it is important to ensure that the writing is free from errors, including grammatical, spelling, and punctuation errors.

This can be achieved by proofreading the writing carefully and using tools such as spell checkers and grammar checkers to identify any errors that may have been missed. BLI 225 Solved Free Assignment 2023

Q 6. Write a letter to the prime minister of India requesting him for free COVID-19 vaccination for all the citizens of India.

Ans . The Honorable Prime Minister of India Prime Minister’s Office, South Block, New Delhi – 110011

I am writing this letter to you on behalf of the citizens of India to express our sincere gratitude for the tireless efforts of the government in controlling the COVID-19 pandemic.

The outbreak of COVID-19 has had a significant impact on the health and well-being of the citizens of India, and we are grateful for the government’s efforts in mitigating the impact of the virus.

As you are aware, the vaccination drive against COVID-19 is currently underway in India, and it has been a significant step towards curbing the spread of the virus.

However, the cost of the vaccines has become a significant barrier for many citizens who are struggling to make ends meet due to the economic impact of the pandemic.

Therefore, I request you to kindly consider making the COVID-19 vaccine available for free to all the citizens of India. BLI 225 Solved Free Assignment 2023

This will not only ensure that every citizen has access to the vaccine but also encourage more people to come forward and get vaccinated, leading to better immunity and a faster recovery from the pandemic.

Providing free vaccination to all citizens of India would be a significant step towards ensuring that every citizen is protected from the virus, regardless of their financial status.

This will also help in achieving the goal of herd immunity, which is critical for ending the pandemic.

I urge you to consider our request and take necessary steps towards providing free COVID-19 vaccination to all citizens of India.

We believe that your leadership and vision will guide us through this challenging time, and we are confident that with your support, we can overcome this pandemic together.

Thank you for your time and attention.

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IGNOU BLI-225 - Communication Skills , Latest Solved Assignment (July 2023 - January 2024)

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IGNOU BLI-225 July 2023 - January 2024 - Solved Assignment

Are you looking to download a PDF soft copy of the Solved Assignment BLI-225 - Communication Skills ? Then GullyBaba is the right place for you. We have the Assignment available in English language.

This particular Assignment references the syllabus chosen for the subject of Library and Information Science , for the July 2023 - January 2024 session. The code for the assignment is BLI-225 and it is often used by students who are enrolled in the BLIS Degree.

Once students have paid for the Assignment, they can Instantly Download to their PC, Laptop or Mobile Devices in soft copy as a PDF format. After studying the contents of this Assignment, students will have a better grasp of the subject and will be able to prepare for their upcoming tests.

IGNOU BLI-225 (July 2023 - January 2024) Assignment Questions

I) Answer the following questions in not more than 500 words each.

1 What is communication skill? Explain the role of communication skills in library services. 2 What are the barriers to listening? Explain how to overcome the different barriers to listening. 3 Explain interpersonal skills. Justify why interpersonal skills are important in life? 4 “Social skills learning improves students; communication with peers and adults, improves cooperative teamwork, and helps them become effective, caring, concerned members of their communities.” Justify the statement.

II) Answer the following questions in not more than 250 words each.

1 Explain the importance of verbal communication skills. 2 Explain what are the important points to be kept in mind while preparing a resume. 3 Explain the importance of presentation skills. 4 What are the ‘Don’ts’ in body language communication? 5 Explain the different styles of communication. 6 Explain methods of writing

IGNOU BLI-225 (July 2022 - January 2023) Assignment Questions

Answer all questions.

1. Read the passage carefully and answer the questions given below. Language, as we have seen, seems to be a highly developed form of animal signaling. But there is a missing link in the chain. How, and when, did we start to talk? This is a problem of interest mainly to ethologists (students of animal behavior), and one which has not yet been solved. Most linguists regard this fascinating topic as being outside the realm of linguistics proper. They are more interested in studying actual language than in speculating about its origins. But although how language began is a puzzle, why language began seems rather clearer. Possibly it began because humans needed a greater degree of cooperation with each other in order to survive, and this cooperation required efficient communication. Consequently the primary function of language is to impart factual information and to convey essential commands. But language can also be used to communicate feelings and emotions. This aspect of language is not as well developed as ‘information talking’, because humans, like other primates, can convey emotions by screams, grunts, sobs, gestures and so on. So they need language only to confirm and elaborate these more primitive signals. In addition, there is the language of social chitchat, the meaningless small talk of everyday life. “Hallo, how nice to see you. How are you? Isn’t the weather terrible?” This social patter has been called phatic communion and is primarily a device to maintain social contact on a friendly level. Some ethnologists call it ‘grooming talking’ and suggest that it is substitute for the friendly grooming indulged in by the monkeys. There are other biologically less important functions of language. Humans may use language for purely aesthetic reasons. In writing poetry, for example, people manipulate words in the same way as they might model clay or paint a picture. Or they may talk in order to release nervous tension, a function seen when people mutter to themselves in anger and frustration.

1. 1. a). Say whether the following statements are true or false according to the passage. Correct the false statements. i). Language is a highly sophisticated form of human sign communication. ii). Ethnologists are interested in the study of animal behavior. iii). How language began is obscure. iv). The main function of language is to convey emotions and feelings. v). Phatic communication is similar to ‘groom talking’ of monkeys.

1. 2. b). Answer the following questions: i). List four reasons why human need to ‘talk’? ii). Besides ‘talk’ how else do humans convey emotions? iii). What is phatic communication? Give your own example of phatic communication. iv). What is the primary function of writing? v). Give an appropriate title to the passage.

2. Explain the different types of communication.

3. Describe the different barriers to listening.

4. Prepare a presentation with at least 10 slides on any one of the following topics. a). Telephonic skills b). Social skills c). Preparing your profile

5. Write on any two of the given topics in about 100 words. a). Correspondence at the workplace b). Writing skills c). Preparing your Portfolio

6.Write a letter to the prime minister of India requesting him for free COVID-19 vaccination for all the citizens of India.

BLI-225 Assignment Details

• University IGNOU (Indira Gandhi National Open University)
• Title Communication Skills
• Language(s) English
• Session July 2023 - January 2024
• Code BLI-225
• Subject Library and Information Science
• Degree(s) BLIS
• Course Core Courses (CC)
• Author Gullybaba.com Panel
• Publisher Gullybaba Publishing House Pvt. Ltd.

Assignment Submission End Date

The IGNOU open learning format requires students to submit study Assignments. Here is the final end date of the submission of this particular assignment according to the university calendar.

• 30th April  (if Enrolled in the June Exams)
• 31st October (if Enrolled in the December Exams).

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• July 2023 - January 2024 14 Pages (0.00 ), PDF Format SKU: IGNGB-AS-BLI-BLI225-EN-352
• July 2022 - January 2023 14 Pages (0.00 ), PDF Format SKU: IGNGB-AS-BLI-BLI225-EN-206

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• BLI-221 पुस्तकालय, सूचना और समाज - Library, Information and Society
• BLI-222 सूचना स्रोत और सेवाएं - Information Sources and Services
• BLI-223 सूचना का आयोजन और प्रबंधन - Organising and Managing Information
• BLI-224 आईसीटी मूल बातें - ICT Fundamentals
• BLIE-226 पुस्तकालय और सूचना केंद्र का प्रबंधन - Management of Library and Information Centre
• BLIE-228 सूचना उत्पाद और सेवाएं - Information Products and Services
• BLIE-229 पुस्तकालयों में आईसीटी - ICT in Libraries
• BLIE-227 दस्तावेज़ प्रसंस्करण: अभ्यास - Document Processing: Practice
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IGNOU BLI 225 Solved Assignment 2023-24 English Medium PDF Download

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IGNOU BLI 225 Solved Assignment 2023-24 English Medium PDF Download Details

• Course Code: BLI 225
• Course Title: COMMUNICATION SKILLS
• Session: July 2023-January 2024
• Medium: English
• Assignment Code: AST-1/TMA/ Jul.23- Jan.24
• University: IGNOU

IGNOU BLI 225: COMMUNICATION SKILLS (July 2023-January 2024) Assignment Questions

I) Answer the following questions in not more than 500 words each. 1 What is communication skill? Explain the role of communication skills in library services. 2 What are the barriers to listening? Explain how to overcome the different barriers to listening. 3 Explain interpersonal skills. Justify why interpersonal skills are important in life? 4 “Social skills learning improves students; communication with peers and adults, improves cooperative teamwork, and helps them become effective, caring, concerned members of their communities.” Justify the statement.

II) Answer the following questions in not more than 250 words each. 1 Explain the importance of verbal communication skills. 2 Explain what are the important points to be kept in mind while preparing a resume. 3 Explain the importance of presentation skills. 4 What are the ‘Don’ts’ in body language communication? 5 Explain the different styles of communication. 6 Explain methods of writing.

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IGNOU BLI-225 Previous Year Question Papers

• February 18, 2024

If you are looking for IGNOU  BLI-225 previous year question papers  entitled “ Communication Skills ” for the IGNOU  Bachelor of Library and Information Sciences (BLIS ) ,  then you have come to the right place!, here We’ve uploaded the last 10 years’ question papers for your convenience. these BLI-225 previous year question papers will help you for your upcoming exams preparation. 

Click the link below to download the BLI-225 (Hindi/English in The Same Below Pdf) exam previous paper pdf of these papers for free!

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BLI-225 Communication Skills in English Study Material Download

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Download IGNOU BLI 225 Study Material in English Medium | IGNOU Bachelor of LIBRARY AND INFORMATION   Study Material in English Medium  |  IGNOU  BLI 225   Books in English  COMMUNICATION SKILLS  .  We Provide All The  IGNOU   BLI 225    Solved Assignment 2021 in English Here. :

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