essay on text messaging vs personal conversation

Talking Versus Texting: Comparative Analysis Essay

Communication is an irreplaceable part of any person’s social life. Whether one is an extrovert or an introvert, they are always in contact with people, exchanging information. In the modern world, various messengers have become one of the main channels of communication, allowing one to share important information with colleagues quickly and succinctly or simply send a video or a funny picture to a friend. However, conventional talking has not gone anywhere, and in fact, will unlikely ever be replaced by alternatives. Talking can be done by phone or live, depending on different factors. When comparing the two ways of communicating, it is interesting to analyze how they differ. Whereas both texting and talking pursue one goal of data and information exchange, the circumstances, subject of discussion, and proximity of interlocutors impact the choice of the communication method.

Indeed, people send messages or talk to each other primarily to convey a thought, even if this thought does not necessarily represent rational value. In this sense, both methods play the role of a communication channel. When talking, people can exchange opinions, joke, or discuss in detail a critical issue adhering to a specific structure. For example, friends can talk about many things simultaneously, discuss their problems and affairs, and not notice the time. On the other hand, conversations can be business-like and take place within the meeting rooms. Furthermore, the discussion may involve two or more people, depending on the circumstances. Texting also serves to exchange information and acts as a platform for connecting people and their thoughts. With messages, people can keep in touch with loved ones, talk about their impressions and news, as well as communicate with colleagues. Thus, several people can be in the same chat and be able to contribute to the conversation. As discussed, many elements of texting and conversation are similar and united by one goal, but these communication methods are not always used interchangeably.

Talking and texting have a significant difference, which is the speed of response. Interlocutors have an essential advantage when talking personally: one can count on an immediate response. At the very least, a person can promise to think about a task or question and give it at the next meeting. In general, most of the exchange of information occurs in a concentrated period. However, test messages sometimes can stay unread for several days. This happens because, psychologically, it is difficult for a person to cope with the flow of information in large quantities daily. People tend to experience stress and procrastinate, requiring more careful study and a clear, concrete answer (Darics & Gatti, 2019). Therefore, when prioritizing particular sources of communication and discussion topics, one often neglects others, leaving them unanswered for a long time and sometimes even completely forgetting about them. Thus, when texting, one cannot always count on timely response, forcing the interlocutor to call or wait for a meeting to resolve the issue quickly.

It is also worth noting that another defining feature of texting is its focus on more informal and less critical discussion topics. Although today any working group has a chat in the messenger to resolve issues, this communication channel is still rarely used for fundamental things. In personal conversations, an essential element is created that is necessary when doing business with complex and priority tasks, and this is the atmosphere. The right atmosphere disposes the interlocutors to participate and show interest in the overall result. Not for nothing do companies attach such importance to team building and meetings. On the contrary, despite its convenience, texting is deprived of the ability to create a suitable environment for ideas exchange and productive collaboration. By nature, people can perceive information better in live communication when they can read the interlocutor’s tone and manner of speech (Darics & Gatti, 2019). Sometimes, one sentence spoken aloud is enough to understand whether a person has leadership qualities and how confident they are. Therefore, even though messengers can maintain effective communication, the fundamental issues one needs to understand, including people’s moods, are best resolved through talking.

Overall, despite the difference in the speed of responses and the importance of the topics discussed, texting and speaking are practical tools for maintaining communication. Each method has its strengths and weaknesses, and the choice of information exchange method depends on various factors. If a person needs to solve a problem urgently and quickly, it would be ideal to call and find out the necessary aspects during the conversation. The messenger can also be effectively used to get a prompt response to less intensive tasks, such as clarifying. Moreover, texting is good to use when the response speed is not essential, for instance, in friendly communication. If psychological interaction between people is necessary and creating an engaging environment, it is best to give preference to live or at least online conversation. Knowing the features of both communication methods, it is not difficult to effectively use them in achieving the desired outcomes.

Darics, E., & Gatti, M. C. (2019). Talking a team into being in online workplace collaborations: The discourse of virtual work . Discourse Studies , 21 (3), 237–257.

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Research: Type Less, Talk More

• Nicholas Epley

Don’t underestimate the power of a phone call.

Results from several recent experiments suggest that people may undervalue the positive relational consequences of connecting with another person using one’s voice relative to text alone, leading to a potentially misplaced preference for typing to each other rather than talking. At the same time, adding video to a phone call–via a conferencing platform such as Zoom or Webex–did not increase the social connection between two people. The authors concede that communication media create tradeoffs.  Text-based interactions are sometimes more efficient, simpler, and enable your recipient to respond at his or her leisure.  But underestimating how connected you will feel talking to another person can leave you sending text-based messages more often than would be optimal for your own well-being.

Modern communication media allow us to exchange information with others using text, voice, and audiovisual cues. But because communication also involves maintaining social relationships that are critical for our happiness, health, and the smooth running of a business, reaching out to others requires deciding how best to do so. And in this regard, the value of voice is key. We recently conducted several  experiments that suggest people undervalue the positive relational consequences of using voice relative to text alone, leading them to favor typing rather than talking—a potentially unwise preference.

• AK Amit Kumar is an assistant professor of marketing and psychology at the University of Texas at Austin.
• Nicholas Epley is the John Templeton Keller Professor of Behavioral Science at the University of Chicago Booth School of Business. He studies social cognition to understand why smart people routinely misunderstand each other.

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Should You Call or Text? Science Weighs In

Like most people, I’ve been doing a lot of texting with friends and family lately. COVID-19 (and the physical separation it necessitates) has made socializing in person very limited, which means I’ve had to work harder than ever to keep my relationships strong and healthy.

But a new study suggests that if that’s my aim, texting may not be enough. To stay close at a time when we all need companionship and support, we’d be better off picking up the phone or setting up a video call—doing something where we can actually hear another person’s voice.

In the study, participants imagined having a conversation with a friend they hadn’t been in touch with for at least two years. They predicted how awkward or enjoyable it would be and how close they’d feel if they connected by phone versus email. They also said which medium they’d prefer to use.

Then, participants were randomly assigned to connect with their old friend via phone or email and to report back on the experience. Though most people anticipated talking by phone would be more uncomfortable for them, those who spoke on the phone were happier with the exchange, felt closer to the other person, and felt no more uncomfortable than those who’d emailed—even if they’d said they preferred to email, not call.

“We think it’s going to be awkward to talk to somebody, but that just turns out not to be the case,” says lead author Amit Kumar. “Instead . . . people form significantly stronger bonds when they’re talking on the phone than when communicating over email.”

This finding also held true for people conversing with someone they didn’t know at all, according to another part of the study.

Participants were told they’d be using voice chat, video chat, or text chat to get to know a stranger. As in the previous experiment, they were asked to predict what the experience would be like and how close they might become to the person. Then, they were paired with a stranger to do a “fast friends” exercise , asking and answering a series of increasingly personal questions, like “What would constitute the ‘perfect’ day for you?” and “What is one of the more embarrassing moments in your life?”

Overall, those assigned to voice chat or video chat expected conversations to be more awkward and not bring any more closeness than those assigned to text-chat. But they were wrong: Being able to hear people’s voices made them feel significantly closer to the stranger and was no more awkward than text-chatting.

Even though video chatting might seem better than audio alone (because people could see each other’s faces), it didn’t seem to matter—the two methods had similar results.

The power of the voice

These experiments suggest there’s something about the voice, in particular, that increases intimacy.

“There are linguistic cues that come through someone’s voice that suggest a feeling and thinking mind,” says Kumar. “And since connecting with somebody means getting a little closer to their mind, voice-based communication makes that easier or more likely.”

He points to other research that also emphasizes the importance of voice in our communication. For example, people asked to evaluate a potential job applicant found the applicant to be more thoughtful, intelligent, and competent if they’d heard rather than read the person’s job pitch. Similar to Kumar’s study, adding a video to the pitch was no more impactful than hearing the pitch without one.

In another study , people who listened to someone express a political viewpoint that they disagreed with were less likely to dehumanize that person than people who simply read the transcript of their argument. This suggests that talking to people from different political parties (rather than texting or responding to them on Facebook) might help bridge divides.

One reason for this is that our voices convey a myriad of emotions , which helps us understand one another better and feel more empathic. In fact, at least one study found that voice-only communications may be superior to those that include video, because they help people read others’ emotions more accurately.

Although it might seem trivial, the way we choose to communicate matters. We shouldn’t let fears of awkwardness lead to less promising interactions, says Kumar.

Gift of Time

Spend quality time with people you care about

“People can sometimes be relatively insensitive to the effect of their communication media on their experience,” says Kumar. “But if their goal is to become closer to someone, they’d be smarter to pay attention to that.”

Texting can be useful if you need to just pass on a quick message or set up a time to talk with someone, he adds. But, he says, if you want stronger social connections—and the happiness and well-being that come with those—calling may be the better way to reach out, especially during this time when it’s hard to be close to those we care about.

“We’re living in a time when loneliness is an increasing concern, and people need to know what to do about it,” says Kumar. “When it comes to maintaining and building the social relationships that are so integral to well-being, folks would be wise to connect with others using their voices—by talking rather than typing.”

About the Author

Jill Suttie

Jill Suttie, Psy.D. , is Greater Good ’s former book review editor and now serves as a staff writer and contributing editor for the magazine. She received her doctorate of psychology from the University of San Francisco in 1998 and was a psychologist in private practice before coming to Greater Good .

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Talk to People on the Telephone

It’s time to start calling your friends again.

In the past year, I’ve been on a mission to pester as many people in my life as possible. The first victim was my editor, whom I abruptly asked one morning to stop messaging me about story ideas on our office’s chat platform, Slack. Instead, I said, let’s talk the ideas out over the phone. I soon did the same thing to a friend who’d texted to discuss a job offer he’d just received. A few weeks later, when another friend texted me for New York City apartment-hunting tips, I asked her my new favorite question in return: Do you want to give me a call?

The phone call has lost its primacy in American communication. By 2014 , texting had become more common for Americans under 50. The popularity of text-based communication tools such as WhatsApp and Instagram direct messaging has exploded since. People currently in their 20s and 30s, in particular, have developed a reputation for being allergic to phone calls. The phone call, like chain restaurants and golf , is among the cultural institutions that Millennials might murder .

True to this generational stereotype, I long sent my own mother to voicemail and texted her to ask what she wanted. Instead of calling my hair salon to make an appointment, I’d simply let my roots grow for an extra six or eight weeks, until the place bothered me enough to dial the number. No matter the task, I’d always text or email first. Was there an app for that? Even better. If all options failed, I’d simply prefer not to get what I wanted rather than talk to a live human. Phone calls force you to contend with the messy reality of living in a world where other people might need your attention without warning you through a calendar invite two weeks in advance. Phone calls don’t let you ignore a message for four days, confident in its innocuousness.

Nevertheless, I’m here today to confess my sins and ask forgiveness from all those whose voicemails I have not listened to. To fully repent, I must make clear what I now know to be the truth: Phone calls are good, actually.

One of the best arguments in favor of phone calls will be obvious to anyone who’s ever gone back and forth for three days via email trying to pick a spot for Tuesday’s happy hour. Guhan Subramanian, the director of the Harvard Program on Negotiation, which teaches business- and law-school students the finer points of conflict resolution, argues that spoken conversation accomplishes far more in a shorter amount of time. In any discussion, “people are asking questions, probing, asking follow-up questions,” he says. “It’s obviously a lot easier to do when you’re over the phone or in person, compared to by email or text.”

This difference is what first pushed me back to phone calls. I wanted to hear my editor’s reactions to my story ideas and work them out in real time, not watch a “Paul is typing …” graphic linger ominously for 30 seconds before I knew the verdict. (Hi, Paul.) With friends, too, I wanted to rekindle the energy of live conversation. I wanted to crack a joke and hear someone laugh. I wanted my thumbs to have the occasional night off.

With so many digital avenues now available for reaching someone, the problem with phone calls is not that they’re inconvenient. It’s that they’re gauche. Especially for young people who tend to use their phones constantly, text messaging has become a roiling conversation that never really begins or ends. There’s often just as strong an expectation of an immediate answer to a text as there has traditionally been to a phone call—a phenomenon probably familiar to you if your significant other has ever fussed at you for tweeting or posting to Instagram Stories while you’ve left him or her on read . A phone call might still carry a more explicit demand for attention, but it’s actually far easier to explain being unable to answer a call than a text.

I’m not advocating a wholesale rejection of texting in favor of speaking. There are plenty of situations in which a text or email is plainly preferable, and for people with hearing impairments or other disabilities that make phone calls difficult, the development of real-time, text-based communication is a boon that shouldn’t be dismissed. For other people, a sense of anxiety can come from the on-the-spot nature of phone calls. Text communication allows anywhere from a moment to several days of self-editing.

But that itself can come with some drawbacks, according to Subramanian. “Over email, the message that’s received may not be the same as the message that’s sent,” he says. It’s missing the back-and-forth contextualization and clearer tone that spoken conversation provides.

Chatting on the phone provides the bliss of unreviewable, unforwardable, unsearchable speech. If something comes out a little weird, there’s no record of it (unless your conversation partner is secretly recording it, in which case you have deeper problems). If you misunderstand something, there’s no day-long email chain correcting your error. If a conversation has a tense moment, you can’t scroll back up to critique your performance until the heat death of the universe. Snapchat blew up a few years ago because pictures sent between users on the app disappeared 10 seconds after being viewed; talking to someone on the phone has provided the same freedom in verbal form since the days of Alexander Graham Bell.

Smartphones feel terrible to hold to your ear for more than a few minutes, but they make up for poor ergonomic design with one key feature: speakerphone. I often chat on the phone while lying on the couch, iPhone on my stomach, like I’m talking to a friend who’s excused herself to the kitchen to grab a seltzer—or a therapist sitting placidly outside my field of vision. Afterward, I feel the same contented buzz I got from talking on the phone after school when I was 10, shortly before AOL Instant Messenger swept my generation onto the internet. It’s a feeling that text messages have never given me. (Although, it must be said: Don’t be the person who uses speakerphone in public. You live in a society.)

In hindsight, AIM might very well be the technology that sealed Millennials’ phone-call fates. For kids of that era, having a communication method that made after-school chats easier to conceal from parents provided a freedom that many people my age still ascribe to text-based messaging, long after the generation has taken the format’s convenience past its logical extreme. In place of the natural intimacy of verbal conversation, texters and technology companies have tried to retrofit emotional richness into messaging through abbreviation (lmao) and emoji . Those signifiers work to a certain extent, but there’s an irony to so many people mimicking the touchstones of spoken conversation on their phones when they’re just a button-press away from the real thing.

Jonny Gerkin, a psychiatrist at the University of North Carolina School of Medicine, thinks misconceptions about the phone call’s intrusiveness and inconvenience have probably scared plenty of people who like to chat on the phone away from suggesting the format. “[People] maybe feel like, in the culture they’re in, bringing that up will not be received very well,” he says. “But I’d say the majority of us have these same intuitions” about the phone’s conversational advantages. Text-skeptical people do rear their heads occasionally. In 2017, Wired even predicted that the phone call was poised for a comeback. It has yet to materialize, but hope springs eternal.

Gerkin has taken up the same tactic I have to test the waters: simply asking people whether they’d like to give him a call. “The assumption that convenience means written, quick communication is a thing that needs to be challenged,” he says, even though it’s sometimes true. The trick, according to Gerkin, is to be more actively thoughtful about which medium might be best suited to a particular interaction. He nods to the work of the Massachusetts Institute of Technology professor Sherry Turkle, who argues that texting and emailing are often useful for quick, logistical, or low-priority communications, but that for more complex matters, spoken conversations can’t be replaced.

“Quick” communication and “complex” communication aren’t always distinct categories, though. In overlapping cases, the correct medium to use will have to be negotiated between conversation partners. Paul, my editor, is ambivalent about phone calls because his job requires much more multitasking than mine does, which means sometimes our priorities in the moment differ. [Editor’s note: Hi, Amanda.]

Thankfully, solving that problem is simple: Instead of calling him, I just ask via Slack whether he wants to call me. Asking also lets those with more severe phone-related anxiety opt out, and it helps identify people in your social circle who, like you, are secret chat-wanters. Every single time I’ve asked a friend whether they’d like to talk instead of text, the response has been enthusiastic.

As with many problems of shifting social norms that Millennials have encountered but not yet solved, Gen Z —kids and young adults currently 7 to 22 years old—might be the group that digs itself out from its many, many inboxes. They text and DM, too, of course, but the generation came of age with online video, and its facility with FaceTime , Skype, and other methods of video chat gives them an opportunity to develop conversational skills that older people might have lost.

Simply waiting for younger people to age into cultural prominence isn’t sufficient, however, Gerkin emphasizes. Millennials might need to more actively consider developing those skills themselves in order to maintain their relationships and social connections over the course of their lives. “Millennials get thrown under the bus all the time, but it’s one of those things that we’re going to have to respond to,” Gerkin says. “You can’t just say, ‘Oh, that generation sucks’ and then just throw out a generation.”

Texting really is ruining personal relationships

It’s just too easy. Delayed on your way to a meeting, you text, “sorry running late.” You leave for work in the morning after a fight with your partner and spend the train ride typing a monologue of hurt and anger. You get a second invitation for Saturday night, so you text the person you originally made plans with: “Apologies, not feeling well, need to cancel.”

Our increasing preference for texting over email and phone calls creates a higher quantity of interactions, but it decreases their quality, harming our relationships.

On the surface, these texts may seem like an acceptable way to handle daily communication, but they actually are all examples of ways to avoid conflict, from making lying easier to dodging in-person confrontation. Our increasing preference for texting over email and phone calls creates a higher quantity of interactions, but it decreases their quality, harming our relationships. Indeed, it’s a far cry from paying attention and listening to the thoughts and feelings of another person, and it’s missing the human contact and learning that comes from true dialogue.

The problems with texting begin with the way it reduces conversation to words or photos on a screen; the way it converts the interchange of human connection to brief, stilted fragments. Even with a plethora of emojis and exclamation points, the absence of intonation muddles the communication.

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As a psychotherapist, I see this phenomenon almost daily, along with the unintended consequences it causes. Patients often read me text messages during therapy sessions in hopes that I can decipher them, since without facial cues and tone of voice, it can be challenging to understand the intention of the message.

Worse, it encourages passive — or more often passive-aggressive — behavior, what I call “hit and runs.” Typing on a screen invites impulsive responses. Absent the ability to see the reflection of pain or hurt on someone’s face, it’s easy for people to pound out anger or meanness. You don’t risk interruption or need to take a breath, but what may serve one person as a chance to clear the air often ends up overwhelming the recipient.

Lying is also easier with texting, since it doesn’t betray the motivation behind the message. Are you texting home to say you’re working late while out for drinks with a coworker? Is your cold really that bad, or is the prospect of another family dinner unappealing? Written words can hide a great deal of emotion, and if forced to leave a voice message or deliver news in person, your lie could come through because of weak intonation or guilt (or both).

And although texting enables more frequent contact, it also can be used to curtail conversation. The best example of this is the egregious way texts are used as preemptive apologies, as in the reflexive “sorrys” that accompany notes one is running late. But is the sender really sorry, or the apology merely a brush-off to keep conflict at bay?

Opinion We want to hear what you THINK. Please submit a letter to the editor.

Indeed, preemptive apologies are offered in hopes of not having to deal with the consequence of having offended someone. While I can hear that you are sorry, I also need a chance to say that I am hurt if we are really to resolve the incident. Without the chance to express my feelings, the apology will be less meaningful, as reconciliation is strengthened when both parties have a say. Do I appreciate a text from a patient that she is on her way and will be 15 minutes late? Absolutely. But that doesn’t mean that we won’t talk about why she was late, especially if it’s a pattern.

At root, texting is lazy, and our relationships suffer when we don’t invest in them. A “Happy Birthday!” text — even with cake and champagne emojis — will never bring the same smile as a card in the mail or a phone call. Such actions take time and planning. I’ve had patients show me the texts people have sent them to express condolences after the death of a loved one. No matter how many crying emojis are used, this is just wrong. A card and a stamp take effort that demonstrate the sender understands the importance of the event in the other person’s life. A conversation allows deep emotions to be shared, and the risk involved in opening up this way is not only worth it but necessary for real connection.

From multitasking to abbreviated, one-sided sharing of information that’s supposed to pass as conversation, text messages often leave the receiver feeling short-changed, confused or devalued. That people are in touch through texting with greater frequency and immediacy than ever before means that, ironically, the opportunity for disappointment is also greater. Recently, a patient told me of a text she received from her husband who was at home with her at the time but unwilling to come upstairs and tell her to her face how angry he was. She didn’t know whether to be more upset by what he said or by his behavior.

Our skills for conversing are getting rusty and will only get worse as more people use virtual assistants, online shopping and other apps that help us avoid actually talking to another human being. Texting breeds not just grammar and spelling illiteracy but, more importantly, emotional illiteracy as well.

Texting breeds not just grammar and spelling illiteracy but, more importantly, emotional illiteracy as well.

So if you’re running late, please text, but don’t think that exempts you from talking about it in person. If you want to send a heart emoji, go for it, but don’t forget to tell me you love me when you get home. If I’ve hurt your feelings, by all means text me — to arrange a time when we can actually discuss what happened.

The disappointment, anger and conflict that might arise in this and other authentic conversations don’t have to be scary. Conversations that allow me to hear your voice, see your expressions and support true dialogue are still the gold standard for bringing us closer. A good conversation is the best antidote to loneliness that I know. And for that to happen, please silence your phone and leave it in your pocket. Then, let’s talk.

Maggie Mulqueen, Ph.D., is a psychologist in private practice in Brookline, Massachusetts. She is the author of "On Our Own Terms: Redefining Competence and Femininity." More of her work can be found at  drmaggiemulqueen.com .

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6.3: Text, Instant Message, and Direct Message

Texts sent over Short Message Service (SMS) have been a convenient way to connect with others since the early 2000s. At first, many skeptics didn’t think the practice would catch on. English teachers who had struggled over and over to get their students to write anything never expected that those same students would choose to write when they could just phone someone.

Those English teachers were wrong.

In fact, so many users preferred text over speech that software developers began building their own versions of text-based communication. These messaging technologies operated over the internet rather than over SMS channels. Communication apps like Slack, WhatsApp, iMessage, and WeChat offer Instant Messages (IMs) as their primary feature. Other social media apps like Instagram, Twitter, Snapchat, and Messenger offer Direct Messages (DMs) as a side feature. Even the text function on many Smartphones now defaults to Multimedia Message Service (MMS) as a way of trying to keep up software developers. Because MMS is web-based, texts allow a rich set of communication functions such as real-time groupchats and image sharing.

Expectations around the appropriate use of texts, IMs, and DMs is subject to change as the technology and social use of that technology evolves. For instance, at the time that this is being written, IM apps like Slack are a standard communication channel in professional organizations. The expression “sliding into someone’s DMs,” on the other hand, carries a much more personal–and unprofessional–implication. For this reason, you must always consider your audience and context before choosing your words. Put careful thought into choosing the appropriate channel as part of shaping your message.

Tips for Effective Messaging:

• Know your recipient. “% off 1k for Z???” might make sense to a close co-worker, but if you are texting your supervisor, it looks clearer and more respectful to type out, “What percentage discount does Zayneb get on a $1K order?”
• Avoid emojis. Tiny images in texts can create an adorable, hilarious, and even economical message. However, emojis can easily be misinterpreted. Even if their meaning is clear, emojis are informal signs in communication and are better reserved for social messages or a personal audience.
• Re-read before clicking “send.” Texts, IMs, and DMs are designed to get us messaging very quickly. That can be a trap. There is no tone of voice or facial expression with these channels, so the intentions behind our word choices are at a higher risk of getting lost along the way. Writing a text, IM, or DM is no different from any other writing process. Think first about what you want to say, draft it, leave it for a minute or so, then re-read it, edit it, and only then hit send. It may feel like a lot of work, but once you hit send, you can’t take it back!
• Use with restraint. Texting is a tool that is easily over-used when we mix professional communication with a social technology. We may get a spike of “feel-good” dopamine in our brains when we hear the “ding!” of a message notification, but you should only use message when you need to. Be careful not to cross boundaries by messaging too often or at inappropriate times of day or night.
• Unplug yourself once in awhile. Do you feel constantly connected? Do you feel lost or left out if you don’t have your cell phone and cannot connect to people, even for fifteen minutes? Fear of missing out (FOMO) is is real. It’s a more powerful cultural force than ever before. Remember, protecting your personal space and peace of mind is a crucial part of mental health.
• Don’t text and drive. Research shows that the likelihood of an accident increases dramatically if the driver is texting behind the wheel (Houston Chronicle, 2009). Being in an accident while conducting company business would reflect poorly on your judgment as well as on your employer ( Business Communication for Success , 2015, 9.1) .

Key Takeaway

i. How old were you when you got your first mobile phone? ii. When did you send your first text? iii. How many texts do you send per day, on average, now? iv. How many times do you speak on the phone with the same device, on average, throughout your day? If you call (or receive calls) far less than text, why do you think that is? v. Is the first thing you look at when you wake up in the morning your smartphone notifications, and are they the last thing you look at before you go to sleep at night? If so, why? If not, why do you think it is for so many people? vi. Do you think it’s fair to say that your smartphone use can be characterized as an addiction? If so, how is it impeding you from living a more healthy and fulfilling life? Is there anything you are prepared to do about it? If not, do you see it as a problem for people around you? Do you challenge them on it? Do you find it a challenge to discipline yourself to prevent it from being an addiction in your case?

2. Identify three ways that you must change your texting and IM behaviour in professional—rather than purely social—contexts.

6.3: Text, Instant Message, and Direct Message Copyright © 2022 by John Corr; Grant Coleman; Betti Sheldrick; and Scott Bunyan is licensed under a Creative Commons Attribution 4.0 International License , except where otherwise noted.

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Texting vs Calling? Texts vs Emails? Learn The Advantages & Benefits of Texting

Email and phone calls have long been at the center of every business messaging strategy.

They’re not new tools. But they’re reliable and some of the most widely adopted forms of communication in the world.

• Email inboxes are overflowing
• Many emails get flagged as spam
• People don’t answer the phone
• And voicemails get forgotten

So businesses and organizations are turning to SMS text communication to keep connected to their contacts, customers, clients, employees, and teammates.

In this article, I cover the benefits and advantages of text messaging including:

• The purpose of texting
• The advantages and benefits of texting for businesses and organizations
• Text vs email (pros and cons)

Email marketing vs text marketing

• Texting vs calling (pros and cons)
• Bonus: chat, messengers, and WhatsApp vs texting

By the end, you’ll know the advantages and benefits of SMS text messaging vs email, voice, and other messaging platforms.

Read on for more.

What is the Purpose of Texting?

The purpose of texting is to send quick personal, family, social, and business messages. People often prefer text messaging because message recipients aren’t required to respond immediately. Texts also allow businesses and organizations to get people's attention and send time-sensitive messages. Text messages feel personal, relevant, and timely.

The Advantages and Benefits of Texting

• Texting is fast and efficient, especially when you use business texting software
• Texting works with 10-digit local phone numbers and toll-free numbers
• You can save time and personalize text messages with templates, tags, media, and links
• You can reach many people at once with text message broadcasts
• Text messages get delivered instantly, especially if you’re carrier-verified
• Text messages have high open rates and engagement rates
• You can schedule and automate text messages
• Appointment and payment reminder texts can reduce no-shows and get you paid faster
• Text messages make it easy to collect feedback and ask for reviews

1. Texting is fast and efficient, especially when you use business texting software

Texting from your personal phone or from a business text messaging software is fast.

However, if you’re texting as a business, using your personal phone for work isn’t the best . The texting application on your personal phone comes with limited features. It can only manage a few one-way and two-way text message conversations at any given time.

But business text messaging software like MessageDesk gives you the advantage of a shared team SMS inbox .

An SMS inbox helps you filter and route inbound and outbound text messages to the right people. Think of it as a shared or private email inbox, but faster because it’s built around texting.

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2. Texting works with 10-digit local phone numbers and toll-free numbers

SMS phone numbers are surprisingly versatile. You can get a new phone number for texting or text-enable nearly every kind of phone number. Your options include:

• 10-digit local phone numbers
• Toll-free phone numbers
• Existing business phone numbers
• Existing business landlines
• Short code phone numbers

In most cases, all you need to do to text-enable a landline or existing phone number is submit a number hosting or porting request . Your business texting service will take care of the rest.

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3. You can save time and personalize text messages with templates, tags, media, and links

Email is the standard for business messaging and communication. It’s easy to implement tactics for setting up an email and personalizing it.

But texting is just as quick and isn’t as formal as an email. Texts give you a chance to loosen a few buttons–they’re more conversational and relaxed.

Text message software also comes with features like templates, tags, media, and links. This makes it easy to personalize text messages in friendly and useful ways.

You can save a text message as a reusable template with business texting software like MessageDesk. This template can include personalization tags that auto-insert a recipient's first name into every text.

You can also add emojis, text images and pictures , include Gifs and other MMS media , and insert links into text messages .

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4. You can reach many people at once with text message broadcasts

Texting allows you to talk to more people in less time.

Email marketing is effective. But text message broadcasts and SMS marketing campaigns give you an alternative way to reach just as many people.

All you need to do is upload a contact list, create groups, attach a text message template, and hit send.

Keep in mind, you can’t send text blasts or do bulk text messaging from your personal phone. You’ll need mass text message marketing software like MessageDesk to reach a bunch of people at once.

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5. Text messages get delivered instantly, especially if you’re carrier-verified

Email deliverability is a tricky thing. Email providers like Gmail actively monitor for spam messages. This means many marketing emails never get read unless you have enabled DMARC and have all the security protocols activated.

Plus, the average person receives over 120 emails per day . This leaves a small window of opportunity for messages to get read.

But everyone has a smartphone or cell phone with an internet connection that’s capable of receiving texts. Text messages go straight to your contact’s mobile phone. This is texting’s advantage over email.

And the way to get even better text message delivery is by registering for verified A2P 10DLC text messaging .

Business texting platforms like MessageDesk make this verification process easy. All you have to do is submit a form with business or organization information.

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6. Text messages have high open rates and engagement rates

The average person receives dozens of emails every day. But only 17% of people have zero unread emails . Whereas 74% of people have zero unread text messages.

By comparison, text messages almost always get read immediately. 98% of texts are read in under 1 minute . Plus, average response times are much quicker than email too.

So text messaging allows you to be one of the 10 text conversations your contacts receive each day. This means your messages are almost 10x more likely to get a response.

This matters because business communication revolves around reply rates. With texting, you can manage more engaging conversations at once and get more replies.

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7. You can schedule and automate text messages

Just like email, you can automate text messages too.

Scheduling text messages for things like appointments and payment reminders is the first step. But you can set up text message autoresponders as well.

Autoresponders are text messages that send automatically. They’re triggered when someone texts a keyword like, “SCHEDULE”, “HELP”, “BOOKING”, or “PRICING” to your SMS phone number.

Texting services like MessageDesk even allow you to chain these text messages together for multiple responses.

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Automation even helps to set customer service expectations . You can send a text when you miss a call or when you’re away or out of the office .

This eliminates manual phone calls, voicemails, and emails. It also keeps you from having to answer the same questions over and over again.

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8. Appointment and payment reminder texts can reduce no-shows and get you paid faster

Struggling to reach contacts, customers, and clients through email and voice? Too many appointments no showing? Having cash-flow problems?

Text messaging makes it possible to schedule appointment reminders, payment reminders , and other messages in advance.

You can reduce your no-shows and accounts receivable in several ways:

• Send reminder texts for an upcoming appointment or payment.
• Confirm appointments and payments once they’re scheduled or clear.
• Send a text message for all missed appointments and payments.
• Collect payments and schedule appointments through a link in a text message.

Using all of these options can reduce your accounts receivable and appointment no-shows.

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9. Text messages make it easy to collect feedback and ask for reviews

​​Texting makes it easy to follow up with someone after they’ve had a great interaction with your business or organization.

Anyone can send NPS surveys and CSAT polls in a text . All you have to do is send a text message with a link to a Google Form. You can also use a tool like Survey Monkey or Survey Monkey alternatives .

With texting, it’s also easier to send more timely messages with links that ask for a review .

Catch a person at the right time and they’re more likely to leave positive feedback. All you need to do is include a link to your Google review page in your automated text messages.

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Text vs Email (Pros and Cons)

The difference between email and text comes down to engagement and response rates.

Emails get about a 20% open rate and about a 6% response rate. Texts have a near 98% open rate and a 45% response rate.

Plus, only 17% of people have zero unread emails. Whereas 74% of people have zero unread text messages.

Email vs text

Email is actually the most widely adopted form of digital communication in the world.

Personalized email marketing campaigns allow businesses and organizations to nurture customers, deliver engaging content, and personalize messages.

But as a marketing channel, email often suffers from low engagement rates.

Text vs email engagement rates

In fact, the average person will send 25% more texts than emails. That’s an average of at least 15 texts vs 12 emails per day.

The average person also receives far more email marketing vs SMS marketing. Many emails go unread and even get deleted without ever being opened.

So it’s no wonder then that email also has lower engagement rates. We’re talking about 20% open rates and only 6% average response rates. And that’s on a good day.

Compare that to text messaging. Text messages have up to a 98% open rate and around a 45% response rate. In fact, 74% of customers will even respond to a text from a business within an hour vs 41% for email.

Customers are also much more likely to mark advertising emails as spam. So when it comes to receiving emails, some audiences may never even have the chance to see your message.

Why would someone email instead of text?

What are the cons of texting compared to email marketing?

A big difference between text and email is that email marketing gives you more space to tell a more visual story.

Sure, you can text images and gifs using MMS. But you can’t style your text messages in the same way that you can with an email.

Text messages also have a character limit. This character limit may vary based on your messaging provider, but texts are meant to be brief. They require you to get to the point faster than email.

These are the pros and cons of texting.

So email works great for long, in-depth customer communications. Whereas text message marketing is best for short messages, calls to action, and immediate engagement.

This makes SMS vs email great for delivery notifications, appointment reminders, out-of-office messages, and more. Texts can quickly encourage customers to take actions like, “schedule an appointment”, “pay invoice” and “redeem offer”.

In the end, a well-rounded messaging strategy will take advantage of SMS and email marketing. You need both. They each serve a complementary purpose.

Texting vs Calling (Pros and Cons)

Phone calls are obviously the tried and true standby when it comes to customer communication. They used to be the only way to get an instant response.

But communication preferences are changing, and telephone culture is declining.

Some 76% of consumers recently reported that they don’t like talking to businesses on the phone.

What if you’re calling from an unknown number? 1 in 4 consumers won't even listen to your voicemail. People just don’t pick up the phone.

They want conversations to occur quietly, in their own time, and at their convenience. This is why people prefer texting vs talking. Texting is less obtrusive and more discrete.

Call or Text? Texting vs Calling

Telemarketing vs text marketing.

Phone calls aren’t going away - we’ll always need them. Phone calls also used to be the only way to get an instant response and build an emotional connection with customers.

But calling and texting are both instant. The advantage of texting is that it's 7 times more likely to get a response.

This is partly because 76% of consumers aren’t answering the phone due to a massive rise in spam robocalls.

Plus, texting is also more efficient than calling.

Telephone calls aren’t a scalable way to engage customers . You can only complete them one at a time. Advanced VoIP telephone systems and autodialers can make calling at scale more efficient.

But it’s still not as fast as texting. Texting makes it much easier to reach more people with the same message faster.

Why would someone call instead of text?

So what are the benefits of telephone communication? Why would someone call instead of text?

It’s hard to quantify, but a human voice can make a big difference when it comes to building a connection.

Talking on the phone can sometimes make or break a sale, close a deal, keep a customer, or secure a donation. There’s just nothing more human than a personal phone call.

This is the make-or-break difference between calling vs texting.

Calling is also sometimes a better medium for finding faster solutions to complex problems. When a customer is describing a problem, it's sometimes faster to call.

Bonus: Chat, Messengers, and WhatsApp vs Texting

Chat and messengers like WhatsApp, WeChat, and Facebook Messenger offer another way to reach audiences.

These conversational messaging tools include:

• Website forms and widgets
• Microsoft teams

They’re all free, easy to use, and made for instant messaging that tends to feel more personal than formal.

Like texting, the messages on these platforms get sent and received instantly in real time.

But they have some drawbacks.

For users to send and receive messages they need to have the app installed on their phones.

All of the messaging takes place on the app’s dedicated network. These networks are separate from the cellular networks you’d use to send SMS messages.

This is where SMS has the advantage. Everyone has a phone number and nearly every mobile phone comes equipped with a built-in, native text messaging app.

As a business or organization, this means SMS gives you access to a much wider audience. Social messaging apps are limited by the fact that each person in the conversation has to have the app.

So if a contact hasn’t downloaded the app, and isn’t logged in, they’ll never receive your message.

SMS vs chat, messengers, and WhatsApp

Final verdict: email and voice versus texting.

Text messages don’t replace email or voice - they complement these channels. Text messaging fills in the gaps left in your engagement strategy.

Everyone has different communication preferences. Some messaging tools just do a better job of reaching different people, at the right time, and in the right way.

This is why I advocate for text messaging as a complementary way to reach your contacts and customers.

Ready to start texting your contacts and customers? MessageDesk is here to help with smarter, simpler business text messaging.

Feel free to meet with a messaging expert for a demo.

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Texting vs talking

Talking is the practice of communicating or exchanging thoughts and opinions through the use of phrases that are passed through utterances, also known as speech. Talking can refer to speech, which is a type of communication-based on the combination of words and names taken from broad vocabularies. The term "conversation" refers to interpersonal dialogue between two or more people. Interaction is another form of talking that refers to an act in which two or more things or persons have an impact on each other. Another way that people speak is by compulsive conversation, also known as talkaholism. This refers to talking that is beyond that which is socially acceptable often referred as oversharing.

Texting refers to the act of composing and sending messages to other people electronically. Letters comprise of both numerical and alphabetical characters as long as the content makes sense to the recipients. Texting must happen between two or more individuals through the use of electronic devices such as mobile phones, tablets, and smartphones, or static devices like desktop computers. Currently, texting is used by the young and the elderly, for official and informal purposes. This includes the use of services such as email, which is a means to send messages through the use of electronic mail. This requires the recipient to own and have access to e-mail services and internet access. S.M.S. is another method used in texting. This is a contraction for Short Messaging Services often sent through mobile phones from one person to another. With texting, it becomes easy and fast to pass information without infringing on the recipients time and space. It also makes communication easily accessible to all.

Talking and texting bear a lot of similarities. For starters, they are both methods of communication. This means that they are a means to send and receive information from one person to the other. Another similarity is that both methods help one convey their message in a timely and efficient manner regardless of their position. Through talking, one can address issues directly to the person and the same is possible when using texting. Another similarity is that talking and texting can take up a lot of one’s time. For example, if a person is in a situation where they are surrounded by friends they are likely to talk for long hours, and this takes up a lot of time. Texting, on the other hand, takes one’s time especially when messages are long or a chat is interesting.

Another similarity with both talking and texting is that there is an element of personalization. Talking in person is very individual especially in social settings. In official or work location, speaking one on one with each other in the boardroom can give the conversation an element of personalization. With messaging one is able to add this through the use of pictures, video, and ideograms which include items such as emoji.

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One of the major differences between the two methods of communication is that with talking one can tell whether the other person is disingenuous and their mood and from that will be in a position to handle the conversation. With texting, however, the senders or recipients emotional standing is not seen and also cannot be told whether the other party is truthful or not. Another difference is with talking one is able to see the different elements of communication from gestures, body posture or language, and emotions. With texting, this is not likely. Another difference is that with texting, it is very quick and one does not have to be near the phone to get the message and also text messages do not have to be read as soon as they are sent. The recipient can read and respond to the message at the own time. In talking, however, presence and concentration, as well as focus and interest, are required in order to keep up with a conversation. Another difference is that texting can be used when the other person wants to be passive aggressive or wishes to avoid having a conversation. With talking, if the person tries avoiding discussion then the other person can tell through tonal voices and other characteristics of communication. Also with texting, the people are often likely to lose touch with reality while with talking that is not likely. With technology, catfishing is very likely as well as becoming a target for ads and criminals. With talking, the conversation is unlikely to take a criminal turn as well as catfishing is unlikely. This is when one uses a fake number or social media account in order to get information or harass another person. Most texting is short and precise to the point and as such no meaningful conversation can be done with this form of communication. Talking to the other offers a vast collection of possibilities and as such meaningful dialogue is possible. Texting and talking are important forms of communication. Each playing a great role in the world of communication yet each is distinctively different. Texting has brought a new world of technology into the world of communication and as such development in ways in which we get to each other as well as how fast we pass information. Talking, on the other hand, has in its own way improved even with the improvement in technology but it still remains the best and safest way to communicate as it cannot be altered to fit any other people’s wants.

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Should I Text It or Say It in Person? A Guide

Urban wellness blog.

Urban Wellness

• March 6, 2020

We’ve all been there.

You need to say something to someone. Set a boundary . Air your grievances. Communicate your needs. But the idea of saying something difficult to someone’s face can be unthinkable for some folks. Not everyone is taught to communicate in the same way. There may be very legitimate reasons for your dislike of face to face conversations including past bad experiences sharing and social anxiety, just to name a couple. While we are moving toward a culture that’s more accepting of casual forms of communication, there are still some things that are best discussed in person. The tricky part, sometimes, is deciding what method of communication is appropriate. 

So, what are your options for communicating with other people? In general, our choices are texting or other written communication, voice messages, and in-person chats. These options range from not super intimate (texting) to potentially very intimate (in-person), so keep that in mind when choosing your method of communication. 

There are definite benefits to communicating via text instead of face to face.

With texting, you can remove some of the awkwardness of having a hard conversation face to face. You can also think carefully about your words before you send them to the other person. Having a serious conversation over text can also be helpful to the other person – it gives them time to compose themselves if they’re upset and to reply in a thoughtful way instead of having to respond instantly in person.

However, there are also reasons why texting might not be the most appropriate method of conversation. When you have a talk over text, you have to wait for the other person to respond. Waiting for a message back after you’ve texted something serious can heighten the anxiety of the situation. It’s also nice to keep in mind that not everyone communicates well through the written word, so texting isn’t always the way to go. Finally, texting offers the least information of any of the above communication styles, so misunderstandings are more common via text message. Without the benefit of tone and nonverbal communication like body language, your message might not get through at first. 

One way to decide what method of communication to use is to decide what message you want to send.

There are different aspects of communication to consider. Of course, words are a part of conversing, whether they’re spoken or typed. There’s also tone to take into consideration – the way someone says something can be as important as what they say. Another aspect of communication is body language – this can be an important source of information during a conversation. 

When you think about the methods of communication that you use, consider which aspects of communication they provide.

• Texting/email/social media posts: words
• Phone calls and voice messages: words + tone
• In-person (or on video chat): words + tone + body language

You can kind of think of these options as a spectrum. The first option, texting, offers the fewest aspects of communication, while in-person talks offer the most. However, sending a text is generally less involved than talking to someone in person. As the available information increases (tone, body language), the task becomes harder. 

Trying to decide which type of communication is right for you is probably going to depend on the situation. What works for talking to your best friend about canceling plans probably won’t work for talking to your boss about getting a raise. 

In general, a good rule of thumb is that the more serious the conversation is, the more clear the communication should be.

Since texting is the simplest and least clear method, a serious conversation might not be appropriate in a text-only format. Talking in person can be uncomfortable, sure, but it can also lead to fewer misunderstandings and can be less time consuming than a long text thread. 

Another option is to directly ask the other person how they communicate best. You might be nervous to have a serious talk via texting and then find out that that’s how they’d prefer to talk too. Everyone communicates differently, so what works for you might not work for someone else and vice versa. If you feel safe enough to do so, get in touch with the other person and ask how they like to have serious conversations. 

Finally, some folks have intense anxiety about talking to other people. If the only way you can communicate effectively is through text message, then it’s probably better to communicate that way than not at all.

You deserve to communicate your needs in whatever way works for you. Just know that sometimes you might have to clarify further or explain yourself when you communicate over text.

Our options for communicating are only growing by the day. Because of this, it’s nice to find your boundaries for different types of communication. Remember, your communication method of choice will probably vary from situation to situation, and that’s okay! Think carefully about what message you want to send. Then choose the communication method that matches up with that AND lets you communicate confidently. If you need help deciding how to communicate best with other people, our therapists can help you come up with a plan that works for you. 

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Apple's Big iMessage and Texting Update Needs to Happen Before iOS 18 Launch

Commentary: Apple traditionally waits for an iPhone launch to roll out splashy new features. But there are multiple reasons why adopting the RCS texting standard shouldn't wait.

Apple plans to support RCS texting sometime this year, but there's good reason for the company to expedite this.

Apple's Messages app and iMessage texting service are among the targets of the US Department of Justice's lawsuit filed in March. The DOJ and 16 state attorneys general claim that Apple is using its dominance in the US mobile industry to stifle competition. 

Despite the suit's scrutiny on iMessage, Apple already announced plans to bring RCS -- a much more modern messaging protocol with updated features -- to the iPhone this year. Doing so represents a major step toward bridging the divide between Android and iOS when it comes to the cross-platform messaging experience, since it would support features like typing indicators, higher quality media sharing and message encryption.

Read more: Best iPhone for 2024

But until Apple starts delivering these features, Apple's Messages app remains a big target for both the US government and other private companies like Beeper trying to make their own texting services compatible with iMessage.

Apple usually waits until it launches the next version of iOS in the fall to introduce new cross-compatible features. For instance, Apple added the ability to create web-based links for FaceTime calls with iOS 15, enabling Windows and Android users to join. That suggests we may not hear about Apple's progress in bringing RCS to the iPhone until June's WWDC developer conference , followed by a potential rollout in the fall.

But with all the mounting pressure, Apple can't afford to wait.

Government scrutiny is already pushing iOS open

Before the lawsuit, the EU was already pressuring Apple to open up certain aspects of its iOS operating system.

To comply with the EU's Digital Markets Act , Apple must allow for alternate app stores and digital payment methods on the iPhone. It also has to provide a prompt that informs users they can set a different default web browser besides Apple's Safari. While these changes are EU-only, the regulations did lead to Apple switching to USB-C for all iPhone 15 models sold internationally. 

Apple evaded these regulations on iMessage in the EU, possibly because third-party chat apps like WhatsApp have higher adoption internationally. But with additional scrutiny from the US government, Apple may have to provide greater transparency into how its messaging service operates and that it isn't actively hindering competition. 

By expediting RCS support, Apple could shift focus away from the currently limited texting experience between iPhone and Android and instead show how it's working to change that. 

Beeper tried to bring iMessage to Android but was shut out by Apple.

Beeper, Nothing and others keep trying to jump into iMessage

Apple should speed up its RCS adoption to circumvent external attempts to provide an "iMessage for Android."

While both Beeper Mini and Nothing Chats made headlines for trying to bring iMessage access to Android, both relied on loopholes in Apple's service. In some cases, you needed to entrust your Apple ID and password to a third party, which could potentially raise privacy concerns.

Other services like Blue Bubbles used an always-on Mac paired up with software to route iMessage texts to an Android device, but even these self-hosted options have their own security risks (along with the logistical issues like losing access if your Mac lost power). 

Apple actively shut down Beeper's access to iMessage last year, but services keep arriving to satisfy a desire among Android users who want to text their iPhone friends with modern features like typing indicators and better group chat support. By hurrying up on RCS, Apple could divert people from seeking out these services and deal with fewer security threats on its iMessage network in turn. 

Apple does have some of its apps link to other services, like the Phone app.

Apple could borrow Beeper's new plan to open up Messages

In addition to speeding up its RCS efforts, Apple could borrow Beeper's strategy to make the Messages app a hub for other texting apps. 

The new Beeper app, currently in beta, will be a center for non-Apple texting services. Texts from WhatsApp, Signal and even Slack would reportedly arrive into the one app  and retain their encryption. I haven't tested the Beeper beta yet, but was an active Trillian user that brought together the instant messaging apps I used as a teenager (AIM, MSN and Yahoo messengers).

Apple already does this to an extent. Apple's Phone app displays calls from multiple services, so if you want to launch a video call with a WhatsApp friend, you can do so from the Recents list.

Apple would not have to display texts from other services within Messages. A simple Messages app notification would suffice, and an indicator that the conversation is on WhatsApp -- which if you tap would move you to the appropriate app. 

When we should actually expect RCS

As much as I would like to see RCS on the iPhone now, the reality is that Apple will likely stick to its traditional product timelines. We might see details and an early beta version of RCS at WWDC in June. If that is the case, a public launch would likely come this fall as part of iOS 18 and the heavily rumored iPhone 16 series . 

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