servicenow itom resume

Servicenow Developer Resume Examples

By Silvia Angeloro

Aug 27, 2024

12 min read

Mastering Your ServiceNow Developer Resume: Crafting a Standout Application with Tech-tile Precision and Impact.

Rated by 348 people

• • Led a team developing custom ServiceNow applications, resulting in 30% increase in operational efficiency.
• • Designed and implemented automated workflows and data integrations across ITSM, ITOM, and CRM systems, reducing manual efforts by 40%.
• • Developed complex scripts in Python and Java to enhance functionality, ensuring 20% performance improvement.
• • Managed full lifecycle of ServiceNow projects, from requirements gathering to deployment, achieving a 95% project completion rate on time.
• • Promoted governance for data models and integrity, leading to a significant decrease in data-related issues.
• • Innovated dashboard visualizations that provided real-time insights, enhancing decision-making processes.
• • Implemented ServiceNow ITSM and ITOM modules for various clients, improving service delivery by 35%.
• • Optimized ServiceNow data models, enforcing coding standards, which doubled the data processing speed.
• • Executed integration projects connecting CMDB with external billing and ordering systems, facilitating seamless data flow.
• • Automated routine processes through custom applications, cutting manual workload by 50%.
• • Collaborated with cross-functional teams to design and launch innovative ServiceNow solutions that met complex client requirements.
• • Delivered custom ServiceNow development projects, resulting in a 25% reduction in operational costs.
• • Developed and maintained scripts in Perl and Shell for system automation tasks, increasing system uptime by 15%.
• • Analyzed client needs, translating them into technical solutions that leveraged existing tools and systems.
• • Fostered continuous improvement by identifying new automation opportunities, improving workflow efficiency.
• • Assisted in the full implementation of ServiceNow projects, aligning with IT infrastructure operations to enhance service quality.
• • Designed UI policies and client scripts to improve user experiences, increasing platform engagement by 20%.
• • Provided support and maintenance for ServiceNow environments, ensuring a high availability rate.
• • Collaborated with technical teams to resolve ServiceNow-related issues, enhancing overall system reliability.

In this article

What to focus on when writing your servicenow developer resume

Must have information on your servicenow developer resume, which resume format to choose, how to write a quantifiable resume experience section, write your servicenow developer resume summary section, listing your servicenow developer skills on your resume, how to include your education on your resume, how to include servicenow developer certificates on your resume, extra sections to include in your servicenow developer resume, pair your servicenow developer resume with a cover letter.

Writing a stellar ServiceNow developer resume can feel like debugging a complex script — frustrating and time-consuming. Navigating industry jargon, highlighting the right skills, and demonstrating your expertise often leave you running in circles. The right resume could be the difference between landing an interview and getting lost in the shuffle. This guide is specifically crafted to help you showcase your abilities, experience, and passion as a ServiceNow developer. Get ready to streamline your job search process and present your professional story compellingly.

Before diving into the depths of resume writing, remember that your resume template is crucial. A well-structured template not only organizes your information effectively but also makes your skills jump off the page. Choose a clean, professional template designed for tech resumes to ensure your qualifications don't get lost in the layout.

To make things easier, we offer over 700 resume examples to guide you. Use them to craft the perfect resume and stand out from the crowd!

Key Takeaways

• A well-structured resume template is crucial for organizing information effectively and ensuring your skills stand out.
• Highlight hands-on experience with ServiceNow modules, scripting, integration processes, and mention any relevant certifications and projects to showcase expertise.
• Use a modern, clean chronological format for your resume and save it as a PDF to keep formatting intact.
• Craft action-oriented bullet points in your experience section to reflect specific achievements, using numbers and metrics wherever possible.
• Include key sections such as Contact Information, Professional Summary, Technical Skills, Professional Experience, Certifications, Education, and Projects to provide a comprehensive view of your capabilities.

A ServiceNow developer's resume should convey their strong technical skills, experience with the platform, and ability to solve complex problems efficiently. Highlight your hands-on experience with ServiceNow modules, scripting, and integration processes, showcasing your expertise. Mention your certifications and any specific projects that demonstrate your contribution to successful implementation and customization.

To boost your impact, include:

• Descriptions of ServiceNow projects you've led or contributed to
• Specific technical skills like JavaScript, workflows, and UI policies
• Metrics showing how you improved system efficiency or performance
• Any ServiceNow or relevant IT certifications you've earned.

When crafting your resume as a ServiceNow developer, focus on key sections that highlight your skills and experience.

• Contact Information
• Professional Summary
• Technical Skills
• Professional Experience
• Certifications

Additional sections like "Projects" and "Awards" can further showcase your unique qualifications and accomplishments. These sections provide a well-rounded view of your capabilities as a ServiceNow developer.

For a ServiceNow developer resume, a modern and clean chronological format is often best as it highlights your experience effectively. Opt for contemporary fonts like Rubik or Montserrat instead of outdated choices like Arial or Times New Roman. Always save and send your resume as a PDF to ensure your formatting remains intact. Ensure one-inch margins all around to keep the document clean and easy on the eyes. Use clear section headings, which help Applicant Tracking Systems (ATS) parse your resume correctly, increasing your chances of getting noticed.

A ServiceNow developer resume should have these sections:

• Work Experience
• Technical Proficiencies

Resume Mentor's free resume builder handles all of this, making it easy for you to create a standout resume effortlessly.

Creating a compelling resume experience section can be the key to landing your next job as a ServiceNow Developer. When you list your work experiences, it's essential to keep them in reverse chronological order, presenting your most recent job at the top.

You typically should include experience from the past 10-15 years unless you have older but completely relevant experience. Focus on job titles that demonstrate your growth and relevance in the field. When listing each role, tailor your bullet points to highlight achievements with numbers, where possible, rather than blandly listing tasks.

Use action words to grab attention. Words like "implemented," "developed," "increased," or "led" can make your experience more engaging. Here's a look at how to structure this, with examples:

• • Responsible for developing ServiceNow applications.
• • Collaborated with teams to customize workflows.
• • Maintained system updates and performance

The above example is poorly written because it lacks specific achievements and numbers. It fails to show the impact of your work and reads more like a job description.

Here’s a better version:

• • Developed over 15 custom applications, improving team productivity by 30%.
• • Led a team of 5 developers to launch a new ITSM module, reducing incident response time by 25%.
• • Implemented automated workflows that cut manual processes by 40%. Efficiency improvements noted by clients.

This version stands out because it highlights concrete achievements using numbers and metrics. It demonstrates your impact on the organization, making it clear what you accomplished, rather than just listing duties.

Now you have a more polished resume experience section that showcases your versatility and the value you bring as a ServiceNow Developer. Remember to keep it focused, relevant, and impactful to catch the eye of hiring managers.

Servicenow developer resume experience examples

Time to brush up that resume! Let’s make sure your experience is in "ServiceNow" mode, showcasing your impressive skills and achievements in the best light. No need to "scroll down" for this — let’s dive right in!

Achievement-focused

Highlight your biggest wins and accomplishments to show potential employers what success looks like when you’re on the team.

ServiceNow Developer

TechDynamics Inc.

Jan 2019 - Dec 2021

• Developed and integrated automated workflows that reduced manual operations by 50%
• Implemented performance optimizations leading to a 30% decrease in server response times
• Presented solutions to stakeholders, resulting in buy-in for new technology implementations

Skills-focused

Call attention to your key skills and how you’ve applied them to benefit your previous workplaces.

InnovateTech Solutions

Feb 2017 - Nov 2020

• Proficient in JavaScript, AngularJS, and ServiceNow APIs
• Configured IT Service Management (ITSM) modules to enhance service delivery
• Developed custom applications that catered to unique business requirements

Responsibility-focused

Outline your duties and the impact they had on your team's overall performance and company goals.

ServiceNow Lead Developer

NextGen Tech

Mar 2018 - Sep 2021

• Spearheaded ServiceNow implementations across multiple departments
• Ensured data integrity during system migrations, reducing discrepancies by 40%
• Managed team of 5 developers for project timelines and deliverables

Project-focused

Detail specific projects you’ve led or been part of, focusing on your role and contributions.

Senior ServiceNow Developer

TechForce Solutions

Jun 2018 - Aug 2020

• Managed end-to-end CRM software upgrade using ServiceNow
• Collaborated with cross-functional teams to integrate new features
• Streamlined customer service processes, reducing average handling time by 20%

Result-focused

Show potential employers the quantifiable outcomes your work has achieved.

ServiceNow System Engineer

Synergy Solutions

May 2019 - Dec 2022

• Increased system uptime to 99.9% through proactive maintenance
• Reduced incident resolution time by 35% through streamlined workflows
• Lowered operational costs by 20% by automating routine tasks

Industry-Specific Focus

Discuss your expertise related to a particular industry and relevant ServiceNow practices.

ServiceNow Consultant

FinanceSoft Solutions

Apr 2017 - Jan 2021

• Tailored IT service management solutions for financial clients
• Ensured compliance with industry standards and regulations
• Improved financial transaction tracking with customized workflows

Problem-Solving focused

Explain how you’ve identified and addressed issues to minimize disruptions and improve efficiency.

ServiceNow Problem Manager

ITHelp Inc.

Jul 2018 - Nov 2021

• Identified root causes of system bottlenecks and deployed fixes
• Enhanced service request turnaround times by 40%
• Developed monitoring tools to predict and prevent future issues

Innovation-focused

Highlight your inventive solutions and improvements that have pushed the boundaries of standard practices.

ServiceNow Innovations Specialist

FutureTech Labs

Aug 2016 - Oct 2020

• Integrated AI algorithms to automate routine support tasks
• Implemented machine learning for predictive issue resolution
• Developed an AI-driven chatbot that improved user satisfaction by 25%

Leadership-focused

Demonstrate your leadership abilities in guiding and mentoring teams to achieve their best work.

ServiceNow Team Lead

Prime Solutions Co.

Sep 2017 - Dec 2022

• Led a team of 10 developers to complete high-impact projects
• Fostered a collaborative environment that encouraged innovation
• Conducted training sessions to upskill team members in new technologies

Customer-focused

Emphasize your efforts to meet and exceed customer expectations using ServiceNow solutions.

ServiceNow Customer Success Manager

ClientFirst Technologies

Feb 2016 - Nov 2020

• Developed custom portals to enhance user experience
• Reduced support requests by 30% through efficient self-service options
• Regularly solicited client feedback to improve service offerings

Growth-focused

Show how your initiatives have contributed to the growth and expansion of your previous employers.

ServiceNow Growth Strategist

ExpandIT Solutions

Jan 2017 - Oct 2021

• Developed scalable solutions to support business growth
• Implemented additional modules that increased company revenue by 15%
• Trained new hires to expand the development team’s capabilities

Efficiency-focused

Discuss your efforts in streamlining processes to improve speed and reduce waste.

ServiceNow Efficiency Expert

OptiTech Systems

Mar 2017 - Dec 2021

• Automated redundant tasks, saving the team 20+ hours of work per week
• Reduced system downtimes through proactive monitoring
• Implemented best practices to maintain high performance standards

Technology-focused

Discuss the advanced technologies you’ve used and how they’ve benefited your previous roles.

ServiceNow Solutions Architect

TechForward Innovations

Apr 2018 - Sep 2022

• Utilized ServiceNow’s APM module for efficient application portfolio management
• Implemented blockchain solutions for secure data management
• Adopted microservices architecture to enhance system modularity

Collaboration-focused

Illustrate your ability to work well with other teams and departments to achieve common goals.

ServiceNow Collaboration Manager

Unified Tech Inc.

May 2016 - Aug 2020

• Worked closely with QA and PM teams to ensure smooth project delivery
• Held regular meetings to align development goals with business objectives
• Improved cross-functional communication, reducing project delays by 30%

Training and Development focused

Show how you’ve been involved in the growth and improvement of your team through training initiatives.

ServiceNow Training Specialist

LearningLoop Corporation

Jun 2017 - Dec 2021

• Conducted monthly training sessions on new ServiceNow updates
• Developed a training curriculum that reduced onboarding time by 50%
• Mentored junior developers, resulting in improved code quality and efficiency

Writing your resume summary as a ServiceNow developer requires a clear, concise approach. You need to highlight your experience, showcase relevant skills, and mention key achievements. The goal is to grab a hiring manager's attention quickly.

Describe yourself by emphasizing your expertise in ServiceNow development. Mention years of experience, key skills, and major accomplishments. Stay brief yet detailed. Avoid vague statements and unnecessary jargon.

A resume summary differs from other sections. A resume objective focuses on your career goals, not skills. A resume profile might delve deeper into your background. However, a summary of qualifications lists specific skills and achievements, often in bullet points.

Let's look at examples. First example:

This summary is poorly written. It's too vague and lacks specifics. It mentions skills without qualifiers and gives no insights into the developer's impact or success.

Now, a better example:

This summary stands out. It specifies years of experience, highlights key skills, and mentions quantifiable achievements. It provides a snapshot of your expertise and value, offering a compelling reason for hiring managers to learn more.

When crafting your skills section for a ServiceNow developer resume, you can either have a standalone skills section or incorporate skills into other sections like experience and summary. Placing skills in various sections ensures the recruiter notices them throughout your resume.

Your strengths and soft skills are equally important. Strengths point out what you are inherently good at, like problem-solving or attention to detail. Soft skills include abilities like communication, teamwork, and adaptability. Hard skills, on the other hand, are technical know-how and capabilities that you’ve acquired or learned.

Using keywords in your resume related to your skills and strengths helps pass through applicant tracking systems (ATS) and appeals to recruiters. These keywords are vital in getting your resume noticed.

This skills section is effective as it lists directly relevant skills without being overly wordy. It reflects both technical and soft skills required for a ServiceNow developer role, making it versatile.

Best Hard Skills to Feature on Your ServiceNow Developer Resume

Hard skills are essential for a ServiceNow developer as they demonstrate specific, teachable abilities and technical expertise required for the role. They should show what you can do, which tools you're familiar with, and how you can help the company. Here are the most in-demand hard skills:

Hard Skills

• ServiceNow Development
• GlideScript
• REST/SOAP API Integration
• ADM (Application Development and Maintenance)
• UI/UX Design
• ServiceNow Discovery
• Configuration Management Database (CMDB)
• ServiceNow IT Service Management (ITSM)
• ServiceNow IT Operations Management (ITOM)
• Business Rules
• Client Scripts
• Update Sets
• Employee Self-Service (ESS) Portals
• Workflow Customization

Best Soft Skills to Feature on Your ServiceNow Developer Resume

Soft skills are just as crucial because they highlight your interpersonal abilities and how you interact with a team. They demonstrate your personality, work ethic, and how you handle challenges:

Soft Skills

• Communication
• Team Collaboration
• Problem Solving
• Adaptability
• Time Management
• Critical Thinking
• Detail-Oriented
• Conflict Resolution
• Learning Agility
• Reliability

The education section is an important part of your ServiceNow Developer resume. It should highlight your qualifications tailored to the job you're applying for. Including irrelevant education may clutter your resume and detract from your key qualifications.

When listing your GPA, only include it if it is strong, typically above 3.0. If you graduated with honors such as cum laude, make sure to include it as it demonstrates academic excellence. List your degree clearly, specifying the degree type, major, and the institution you attended.

For a bad example:

This example is bad because it lists an irrelevant degree (History) for a ServiceNow Developer role. There is no GPA or honors mentioned even if potentially applicable.

For a good example:

This example is good because it highlights a relevant degree in Computer Science from a reputable institution. The GPA of 3.8 is strong and indicates academic excellence, while the cum laude honors further emphasize the candidate's achievements.

Including a certificates section in your ServiceNow developer resume is essential. It showcases your credentials and expertise. Certificates can be added either in the header or in a standalone section.

List the name of each certification. Include the date you earned it. Add the issuing organization to provide credibility.

If you prefer to include certificates in the header, it highlights them immediately. For example:

Certified ServiceNow Administrator - ServiceNow, 2022

Here's a good example of a standalone certificates section:

This example is effective because it highlights relevant certifications that add value to your role as a ServiceNow developer. The certifications are well-organized and easy to read, making it simple for potential employers to see your qualifications at a glance. Each entry includes the title and the issuing organization, adding trust and clarity. These certifications demonstrate your commitment to the field and your continuous learning, which are desirable traits for any employer.

Crafting a compelling resume as a ServiceNow developer involves showcasing both your technical proficiencies and your well-rounded personality. Highlighting distinct sections such as language skills, hobbies, volunteer work, and books can greatly enhance your profile.

Language section — Add any other languages you know to show your language skills, like Spanish or German. This can help you work with worldwide teams and stand out.

Hobbies and interests section — List personal interests like coding or playing chess. This helps make you seen as more than just skills, showing you as a well-rounded person.

Volunteer work section — Talk about any volunteer work you’ve done like tutoring kids in coding. This shows you care about your community and have leadership skills.

Books section — Mention key books you've read that are important for your field, like "The Phoenix Project" or "Clean Code." This shows you keep up with your skills and keep learning.

This tailored approach sets you up for a standout resume, putting you in a great spot for your next job opportunity.

A cover letter is a document that job applicants send alongside their resumes when applying for a job. It introduces you, highlights your qualifications, and explains why you are a good fit for the position. A cover letter can help the applicant by providing a personal touch, allowing them to explain details that their resume might not fully cover, and showcasing their enthusiasm for the job.

For a ServiceNow developer, a cover letter should focus on your technical skills and experience with ServiceNow platforms. Highlight specific projects you’ve worked on, your problem-solving abilities, and how you’ve helped previous employers improve their processes. Mention your formal education in Computer Science or a related field and emphasize any certifications you hold in ServiceNow. Discuss your understanding of best practices in the industry and your ability to follow and implement them.

Ready to create your cover letter with ease? Use Resume Mentor's cover letter builder to craft a professional cover letter in minutes. Export it as a PDF to protect your content and maintain the formatting. Get started now and make a strong impression on your future employer!

Addison Harris

Indianapolis, Indiana

+1-(234)-555-1234

[email protected]

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Sr. servicenow itom developer/architect resume.

• A Qualified IT Professional with 18+ years of IT experience including 10 years of experience as a ServiceNow developer, Implementation specialist, administrator, and architect.
• ServiceNow experience in Implementation, design, development, documentation, deployment, and post - production support following Software Lifecycle using SDLC SCRUM.
• Experience in working on SaaS technology projects; degrees in Computer Science; ITIL certified.
• Highly accomplished and focused Technical consultant with broad experience in providing solutions over ServiceNow Architecture and familiar with Other ITSM applications.
• Good knowledge of CMDB and Asset Management Services, Business Services, and Configuration item relationships.
• Specialized in ITSM, ITOM, and ITBM applications.
• Service-Now Administration and Production support including maintenance of lower life cycle instances.
• Expertise in implementing ITOM and ITSM modules, agentless work in the enterprise using the ServiceNow Instance.
• Developing JavaScript and configuring workflows to implement additional features, customizations and enable the process flow.
• Design and engineer solutions leveraging all appropriate components offered by Service-Now to answer the needs for business workflows, ticketing or other ITSM requirements
• Experience on various IT Services of Service Now tool like Incident, Problem, Change, and Service Catalog requests, Service Portals, Report, Gauges and Web Service Integration Along with MID Server.
• Hands on experience in building service catalog from scratch, created some knowledgeable articles, design and develop workflows, reporting
• Functional knowledge and implementation experience of ITSM frameworks.
• Hands on experience in web development using HTML, JavaScript, and CSS.
• Experience in configuration management database (CMDB), System Centre Configuration Manager
• Understanding of IT service management (ITSM) and the ITIL business process. Maintain service level agreement (SLA) and monitor an SLA workflow.
• Create, monitor, modify, and publish service catalog workflows with approvals with Single Sign-On integration.
• Expertise working on SaaS (Software as a Service) based tool (ServiceNow), with focus on implementing ITIL processes.
• Expertise with creation and configuration of ServiceNow Applications, Modules, Business Rules, Client Scripts, UI Policies, UI Actions, Workflow engine, notification engine
• Participated at various levels of customization in Incident management and Change Management, Service Request Management applications and Custom-built applications for various clients in different industry segment.
• Experience in Project Portfolio Management and doing the analysis of the portfolios.
• Experience in executing Organization DevOps methodology in different situations of LINUX and Windows servers alongside adopting cloud procedures based on Amazon Web Services.
• Experience in Configuring Inbound/Outbound in AWS security groups and AWS Lambda, Elastic IP, MFA.
• Experience of working with AZURE monitoring, Data Factory, Traffic Manager, service bus and key vault.
• Used Kubernetes to orchestrate the deployment, scaling and management of Docker Containers.
• Hands on experience on AZURE storage, SQL AZURE, Microsoft AZURE cloud services, storage accounts and virtual networks. Managed AD and IAM roles using IAC for both AWS and AZURE.
• Experienced in deployment, configuration and support of pivotal container services on VMware and google cloud platform. Setting up GCP firewalls rules to allow or to deny traffic on the instances.
• Experience in Build automation tools like Jenkins, Ant, Maven, and Bamboo.
• Excellent Organizer with solid planning and high commitment, result oriented and interested to learn new technologies.
• Self-starter with effective organizational skills combined with attention to details and Business process improvements.

TECHNICAL SKILLS:

ServiceNow: ITSM ITAM, ITOM, ITBM, Service Portal, GRC, SecOps

Programming: C, Java, SQL, Unix

Web Technologies: HTML, CSS, JavaScript, Soap/Rest API s, Angular JS

Database: Microsoft SQL Server, Oracle, MySQL

Other Technologies: Agile, Scrum, Design Patterns, ITIL, CSP, MVC, MapReduce, Android, SSH

Applications/Tools: Eclipse, ServiceNow, QTP, Crystal Reports, Android Studio, SQL Developer, Microsoft Visual Studio, MS Office

EXPERIENCE:

Confidential

Sr. ServiceNow ITOM Developer/Architect

Responsibilities:

• Recommend strategic initiatives consistent with the platform vision to move the platform forward
• Design ServiceNow integrations and work with ServiceNow, business partners and technical teams, including offshore for smooth implementation.
• Influence and consult on Confidential, cons and risks to business partners on technical decisions during enhancement and project delivery.
• Serve as administrator and platform support resource.
• Work with Internal Controls, audit support teams, testing and Validation teams when demands, meet SOX/GxP regulation/validation and change management requirement.
• Support ServiceNow implementation projects for entire system lifecycle.
• Research and apply available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected. Work with business partners to plan timelines, testing and communication of these tasks.
• Provide end user technical and functional support for the ServiceNow platform by working with team of internal and external developers ensuring appropriate standards are followed.
• Support, advise and coordinate with the workload of the off-shore technical team on implementation projects, enhancements, production support and maintenance activities.
• Perform day to day support, administration and maintenance of the ServiceNow Platform
• Utilized Java Scripting in Business Rules, Client scripts, UI Policies and UI Actions to deliver solutions that automate and audit business processes. To customize the instance as per Business needs.
• Designed and delivered technical methodologies around the ServiceNow platform.
• Created UI Pages, Macros for CMS using Angular JS, HTML and CSS.
• Gathered requirement from stake holders for attributes needed to develop Service Catalog items.
• Involved in Upgrading from Orlando to Paris .
• Configuration of Email Notification and Alerts to notify users about specific activities in the system such as updates to Change and Problem requests
• Worked with clients to assess current state processes and tools, defined ServiceNow requirements and developed and configured the ServiceNow platform.
• Collaborated with GRC Team on development of GRC solution.
• Implementing, configuring, on boarding and administrating GRC plugins.
• Installed Business Objects Application Server in both development and production server.
• Created Asset Manager Reports in Info view according to the business requirements.
• Installed Asset Manager Application Server.
• Worked on ServiceNow ITOM Business development, building ServiceNow ITOM practice and competency (Discovery, CMDB, Service Mapping, Event Management).
• Configured Event Management (ITOM) by configuring connector Instances and connector definitions.
• Populating the CIs (Configuration Items) and configuring the CI relations in CMDB.
• Expertise on using DISCOVERY to load configuration information to CMDB.
• Imported data into CMDB using Transform Maps and build relationships mainly for CI’s which are not in scope of discovery.
• Coordinating the instance upgrade activities.
• Involved in cloning activities like raising the request for cloning and excluding some tables to not come under cloning.
• Experience working with email notifications, inbound actions, reports, gauges, and home pages.
• Supported the development and maintenance of ITAM operational and financial metrics and Established support models required to achieve them.
• Worked on change management module by enhancing the tool to the stakeholders and made it easy to understand.
• Involved in creating scorecards from Service Now CMDB.
• Responsible for gathering requirements and customizing Business Service Catalogs for the organization from the scratch.
• Developed UI Appearance for Service Catalog Requests.
• Created Knowledge articles to document the steps in creating the Catalog items.
• Worked on Project Portfolio Management PPM module to view all the related projects and application at the same time and track their progress by Gantt charts. Also worked on demands in the PPM module.
• Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.
• Created portfolio in PPM module to measure the progress of several projects at the same time and to create multi-project reports for analysis.
• Using Service Watch to debug knowledge base creation & maintenance of knowledge application
• Check on probes using discovery log form, change discovery source name and examine the status of current discovery
• Thoroughly monitor the Top-down Approach of service mapping documentations
• Implemented Service mapping for several business services on collaboration with various teams such as network, server, database, security and application teams along with the business owners.
• Customized some of the Out of the box Patterns dynamically in order to parse the configuration file and complete the service map of the business services.
• Configured rules and did event tracking using the Event Management.
• Created dashboards and worked on monitoring, analysis and remediation of alerts using Event Management.
• Managed platform tool by performing quarterly system upgrades and resolving system configuration errors that were reported by business users.

Senior ServiceNow ITOM Developer/Architect

• Implemented, documented and maintained the Service-Now platform to meet specific business needs to support ITIL and business processes.
• Created reports, Workflows, data imports for Incident, Problem, Service Request, and Change ServiceNow modules.
• Designed Workflows, along with standard Workflow templates which can be reused.
• Built Service Portal, Employee Self Service portal, ESS Pages.
• Developed Custom widgets for Reports and Catalogs in Service Portal.
• Linking the pages, deploying the custom pages from other platforms in portal.
• Provided a custom design for portal that allowed the team to dynamically update the content.
• Used Angular JS and Jelly scripts for developed UI Macros.
• Customized UI Appearance for Problem and Change Management Application which is simple, intuitive and easy to use.
• Developed Integration with System Center Configuration Manager (SCCM).
• Performing integrations and process automations using ServiceNow Orchestration or other mechanisms.
• Worked on the internal portal for accessing all the business services by using Service Now
• Content Management Application.
• Configure MID Servers on local Windows servers for Service Now Integrations and Discovery
• Application.
• Individually implemented Discovery Application for populating CMDB.
• Migrate the update sets to Production and handle Release Management activities.
• Implement and optimize Configuration Management Database (CMDB) in Service now.
• Involved in Upgrading from Istanbul to Jakarta.
• Configured end to end process for Knowledge management, and worked on the knowledge Centered Support (KCS) plugin.
• Deploying MID Servers for discovery application, Defining and executing the Discovery schedules frequently and validating the results.
• Deployed ServiceNow MID servers and developed PowerShell scripts to build ServiceNow Orchestration activities.
• Create, monitor, modify, and publish service catalog workflows with approvals.
• Maintain Single Sign-On integration.
• Loads, manipulates and maintains data between Service-Now and other systems.
• Expert in JavaScript and prototype scripting used in Service-Now
• Expert in Designing, Developing, Maintaining, and Optimizing the Universes using Designer module Configuration, Web Services, Catalog client Scripting, SOAP, Developing complex workflows.
• Has been part of end user self-service portal management.
• Created new Business Rules/Script Includes/Client catalog script/Client Script.
• Configured chat functionality for Service Desk ticketing queue.
• Created transform maps for importing CMDB data.
• Written script includes and invoked them in business rules and client scripts.
• Imported Active Directory to Service now using data sources.
• Build reports, gauges, and home pages.
• Create and use update sets to move customizations between systems.
• Worked on demand management.
• Created various portfolios and monitored the analysis of these portfolios.
• Worked on various portfolio dashboards.

Confidential, Houston, TX

ServiceNow Developer

• Working with client and functional requirements within Service-Now.
• Provided analysis, design and development of Service-Now trouble ticketing and incident management systems to support the company's technical operations.
• Data sources to migrate the data from excel sheets to Service-Now through transform maps.
• Creation of different Parent Categories, Categories, Sub categories, Catalog Items, Variables, Variable sets and all other necessary things required for implementation.
• Design and implement new functionality using Business Rules, UI Policies, and Access Lists etc.
• Managed users, groups and roles.
• Service Catalog and Request Workflow Design and Configuration.
• Created Table, fields and Links, User Rights, Functional Rights, Roles and Profiles.
• Created workflows, wizards and scripts, Software Counters.
• Generated reports using crystal reports.
• Installed Business Objects Application Server.
• Reported Migration from Test server to Production Server.
• Installed Connect IT Application Server.
• Uploaded Assets.
• Created and Managed Portfolio items and workflows.
• Activities in Service Manager:
• Conducted workshop on Service Manager to effectively use ITIL Process in customer's environment.
• Implemented Interaction on Incident problem & Change management modules.
• Imported contacts from LDAP.
• Configured LDAP Server and LDAP Listener for updating the user and group table record.
• Involved in LDAP integration with Service-Now for obtaining users and groups.
• Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.
• Developed reports as per requirements from management.
• Worked on the things relating to ServiceNow Discovery, Automation, CMDB population, Security & roles
• Worked on CMDB and populated the CMDB by importing the data of IT assets into the system, centralizing the information.
• Involved in redesigning the workflows using Service-Now workflow editor.
• Involved in reconciliation of complicated workflows to simpler form.
• Creating the UI pages to use them in catalog items using the UI Scripts.
• Responsible for the acceptance, identification, storage and withdrawal of all supported CIs.
• Responsible for ensuring that all the CIs are registered and these records are correct and up to date.

Confidential, Arlington Heights, IL

ServiceNow Developer/Admin

• Designed and implemented new functionality using UI Policies and Data Policy
• Assisted in creating as well as modifying Service Catalog and Workflow Designs
• Designed the Content Management System for CSS and Service Catalog work
• Created workflows for Incident Management, Change
• Management, Service Requests and SLA's
• Configured a process for Knowledge management, and worked on the knowledge Centred Support (KCS)
• Configured LDAP Server and Listener for updating user and group table record
• Created users, groups and roles and loaded the data in SNOW objects importing sets on daily/ weekly/ monthly/on request basis
• Helped gather requirements from Business and create technical & functional specification documents
• Implemented, customized and maintained ITIL modules such as Incident, Change, Problem, Knowledge, Service Catalog, & CMDB
• Extensively worked client scripts and UI policies
• Integrated SNOW with Oracle SOA Web services
• Created and configured SLAs as per the requirement
• Designed User Interface for Catalog Design
• Used SOAP Messages and REST to communicate with external web services
• Used import set tables to import Configuration Items (CI) from third party applications
• Customized the forms for Incident, Change and Problem Management
• Centralized information by populating CMDB with the data of IT assets imported into the system
• Responsible for the identification, acceptance, storage and withdrawal of all supported CIs
• Responsible for ensuring that all the CIs are registered, correct and up to date

Web Developer/Designer

• Maintain, suggest and improve web user interface features and functionality
• Recommend web site improvements. Assisting in researching, troubleshooting, resolving, and documenting technical problems.
• Install and update Word Press plugins.
• Create landing pages and custom Word Press pages using HTML, CSS/Bootstrap, Jquery and PHP.
• Generate Google Analytics reports for management.
• Create daily and weekly newsletters in Eloqua Marketing Cloud.
• Perform QA testing of newsletters across e-mail clients.
• Design and Development of PHP/SQL based Ad Manager system for the Sales Department.
• Design, develop and maintain multiple company’s web applications.
• Route and create REST API
• Construct web application and create reusable components using REACT.JS.
• Front-end web developer responsible for working with clients to build new WordPress sites and maintain or revamp existing ones.
• Implemented responsive design to previously static webpages.
• Intuitive website design adhered to clients’ needs while ensuring an excellent user experience through research, prototyping and clear communication.
• Hand-coded responsive websites utilizing responsive design, Bootstrap and Adobe Creative Suite.
• Designed websites with wireframes and visual sitemaps.
• Proficient in writing Services, Directives and Controllers in Angular JS.
• Expertise in developing, deploying, porting and debugging application for Android & IOS mobile development and also in web / software development
• Expertise in using Angular UI Bootstrap for rich user interface.
• Expertise in developing, deploying, porting and debugging application for Android & IOS mobile development and also in web / software development.
• Diverse experience in mobile software development, web solutions and desktop software.
• Hands on experience developing reusable components using Object Oriented Techniques.
• Expert working knowledge of Microsoft Ajax Libraries, Ajax Control Tool Kit.
• Excellent working knowledge in developing data access using XML Applications, XML Schema, XSLT/XPATH & Web Services.
• Ability to take and give directions, instructions and provide assistance through completion of tasks.
• Ability to work under minimal supervision, adhere to deadlines, excellent verbal and communication skills.

Confidential, Lewisville, TX

Junior Web Developer

• Work with Agile Software Development
• Refactored old content code-base
• Created clear and concise style guide for future content created by marketing and sales
• Created a web application in NodeJS that requires Authentication
• Before being allowed access to the Web Application.
• Used best practices of writing clean, readable and maintainable code for both frontend and backend
• Maintained and improved existing code
• Worked with an enterprise-level CMS

We'd love your feedback!

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10 ServiceNow Developer Resume Examples for 2024

Looking to create a strong resume for a ServiceNow developer job? This article offers proven resume examples and strategic advice. We will cover key skills, effective formats, and the right way to showcase your ServiceNow experience. Get ready to improve your chances of landing that job.

• 14 Nov 2024 - 1 new resume template (ServiceNow Platform Specialist) added
• 04 Nov 2024 - 1 new section (Adapt resume for company size) added
• 22 Oct 2024 - 1 new resume template (ServiceNow Solutions Architect) added

  Next update scheduled for 22 Nov 2024

Here's what we see in the best resumes for this job.

Show Impact With Numbers : Use numbers to show your impact. We often see metrics like 20% increase in time savings , 50% reduction in customer support issues , 30% improvement in process efficiency , and 15% boost in user satisfaction .

Include Relevant Skills From The Job Description : Include skills on your resume that you have and are mentioned in the job description. Some popular ones are ServiceNow , JavaScript , UI design , API integrations , and Agile methodologies . But don't include all of them, choose the ones you have and are mentioned in the JD.

Understanding Customer Needs : In this field, it's important to show how you understand customer needs. Use phrases like gathered requirements and tailored solutions in your resume.

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ServiceNow Developer Resume Sample

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Position of your education section

Place your education near the top if you recently finished studying or are new to the workforce. This tells the hiring manager right away about your most current training and skills. For a servicenow developer position, highlight any degrees or certifications in IT, computer science, or systems administration here. This is crucial as it shows you have the formal knowledge needed for the role.

If you have been working for some time and have solid experience with servicenow or other similar systems administration and development roles, put your work experience first. Show any relevant education later on. Make sure to include any specific servicenow programming or systems courses you have completed. This will support your practical experience and demonstrate continuous learning in your field, which is important in technology jobs.

Highlight specific ServiceNow skills

Include specific technical skills such as knowledge of JavaScript, Glide, and ServiceNow configurations. These show your hands-on expertise with the platform.

Detail your experience with specific ServiceNow modules like ITSM, ITOM, or HRSD. Recruiters look for candidates proficient in the modules that meet their needs.

Junior ServiceNow Developer Resume Sample

Ideal resume length.

As someone looking to work as a servicenow developer, it is good to keep your resume concise. You should aim for one page if your work history in this field is under ten years. This will show you can focus on what is most important. For those with more experienced, a two-page document can be appropriate. It offers space to showcase your deeper knowledge and skills.

Make sure to use the first page to highlight your key achievements and any high-impact projects. This is what hiring managers will look at first. If you have a long work history, focus on recent roles that are most relevant to being a servicenow developer. Anything that doesn't directly relate to the job can be left out. This not only creates space but also ensures you present a strong match for the role at hand.

Senior ServiceNow Developer Resume Sample

Portfolio and certifications.

Create an online portfolio to showcase projects you have worked on using ServiceNow. Include links to this portfolio in your resume to give employers evidence of your work.

List any related certifications such as Certified ServiceNow Administrator or Certified Implementation Specialist. These credentials can make you a more attractive candidate.

ServiceNow Developer with HR Specialization Resume Sample

Beat the resume screeners.

When you apply for a job as a servicenow developer, your resume might be checked by a computer first. This system is called an Applicant Tracking System (ATS). To make sure your resume gets seen by a person, follow these tips:

• Use keywords from the job description. Look for words like 'scripting', 'workflow', 'integration', and terms specific to Servicenow like 'Glide' or 'Service Catalog'.
• Keep your resume format simple. Use a clear font and avoid images or graphics. This makes it easier for the ATS to read your resume.

Aspiring ServiceNow Developer Resume Sample

Match your skills to the job.

Make your resume fit the job you want. Show you have the right skills. Look at the job description. Use words from there in your resume to show you're a good fit. Talk about projects you've done that show these skills.

• Look at the job ad for 'ServiceNow' skills. If you've used 'ServiceNow' to fix things or make them better, put that first.
• If the job needs someone who can manage projects, and you've led a team to set up 'ServiceNow' workflows, say so.
• Check if the ad asks for someone who is good at finding problems before they happen. If you've done that, talk about how you used 'ServiceNow' to keep track of issues.

Lead ServiceNow Automation Engineer Resume Sample

Essential skills for servicenow developers.

As you craft your resume, focus on the technical skills that show your capability to excel as a developer in the ServiceNow platform. Here's a list of skills to consider:

• ServiceNow API
• IT Service Management (ITSM)
• Database Management
• Workflow Configuration
• Custom Scripting

Include these skills in a dedicated section for easy scanning. You don't need to know all, but include those you are strong in. Remember, a resume that passes through Applicant Tracking Systems (ATS) often has these keywords. This is why you should put them in your skills section.

Also, if you have worked on specific modules like Incident Management or Change Management, include that. For example, if you have experience with Performance Analytics , add it. It shows you can handle specialized tasks within the ServiceNow environment.

ServiceNow Solutions Architect Resume Sample

Quantify your development impact.

When you write your resume, showing your impact with numbers can make a big difference. As a developer on the ServiceNow platform, think about how you have improved processes or saved time. Here are ways you can show your value:

• Detail how many workflows or applications you developed or improved. For example, 'Developed 5 new workflows that improved incident response times by 20% '.
• Discuss any user interface improvements you made that increased efficiency, like 'Redesigned user interface, increasing user adoption by 30% '.

Metrics help you stand out by providing a clear picture of your achievements. Think about times you reduced the number of customer support tickets or increased the speed of service delivery . If you're unsure about exact numbers, estimate them based on your contributions. For instance:

• 'Implemented a new feature that decreased monthly support tickets by an estimated 15% '.
• 'Optimized existing processes, resulting in a 25% faster approval workflow'.

Remember, as a developer specializing in service management solutions, your ability to show quantifiable improvements is key. Focus on how many hours saved , cost reductions , and efficiency gains your work has brought to previous employers.

ServiceNow Platform Specialist Resume Sample

Adapt resume for company size.

When you apply for a developer job at a smaller company or startup, such as ServiceNow Inc or a similar technology firm, show your flexibility and wide skill set. List projects where you've played multiple roles or had varied responsibilities.

For a large corporation like IBM, emphasize your specialized ServiceNow platform skills. Highlight experiences where you've worked within large teams or dealt with complex systems. For example:

• For small companies: 'Contributed to a team of 5 to deliver a full-stack ServiceNow solution, handling both frontend and backend development.'
• For large companies: 'Led a specialized module in ServiceNow for incident management as part of a 30-member development team in a multinational enterprise.'
•   Entry-Level Backend Developer Resume Examples
•   Business Intelligence Developer Resume Examples
•   Cloud Developer Resume Examples
•   Backend Developer Resume Examples
•   SQL Developer Resume Examples
•   Full Stack Web Developer Resume Examples
•   Full Stack Java Developer Resume Examples
•   Java Backend Developer Resume Examples

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