8 step practical problem solving poster

• Lean Philosophy

Eight Steps To Practical Problem Solving

The Toyota Way To Problem Solving

The art of problem solving is constantly trying to evolve and be re-branded by folks in various industries. While the new way might very well be an effective method in certain applications. A tried and true way of identifying and solving problems is the eight steps to practical problem solving developed by Toyota, years ago. The system is structured, but simple and practical enough to handle problems of the smallest nature, to the most complex issues.

Using a fundamental and strategic way to solve problems creates consistency within an organization. When you base your results off facts, experience and common sense, the results form in a rational and sustainable way.

The Eight Step Problem Solving Process

• Clarify the Problem
• Breakdown the Problem
• Set the Target
• Analyze the Root Cause
• Develop Countermeasures
• Implement Countermeasures
• Monitor Results and Process
• Standardize and Share Success

The eight steps to practical problem solving also include the Plan, Do, Check and Act (PDCA) cycle. Steps one through five are the planning process. The doing is found in step six. Step seven is the checking . Step eight involves acting out the results of the new standard.

This practical problem solving can be powerful tool to issues facing your organization. It allows organizations to have a common understanding of what defines a problem and what steps are going to be taken in order to overcome the problem efficiently.

The Eight Steps Broken Down:

Step 1: clarify the problem.

A problem can be defined in one of three ways. The first being, anything that is a deviation from the standard. The second could be the gap between the actual condition and the desired condition. With the third being an unfilled customer need.

In order to best clarify the problem, you have to see the problem with your own eyes. This gives you the details and hands-on experience that will allow you to move forward in the process.

Step 2: Breakdown the Problem

Once you’ve seen the problem first hand, you can begin to breakdown the problem into more detailed and specific problems. Remember, as you breakdown your problem you still need to see the smaller, individual problems with your own eyes. This is also a good time to study and analyze the different inputs and outputs  of the process so that you can effectively prioritize your efforts. It is much more effective to manage and solve a bunch of micro-problems one at a time, rather than try and tackle a big problem with no direction.

Step 3: Set the Target

Step three is all about commitment and focus. Your attention should now turn towards focusing on what is needed to complete the project and how long it will take to finish. You should set targets that are challenging, but within limits and don’t put a strain on the organization that would hinder the improvement process.

Step 4: Analyze the Root Cause

This is a vital step when problem solving, because it will help you identify the actual factors that caused the issue in the first place. More often than not, there are multiple root causes to analyze. Make sure you are considering all potential root causes and addressing them properly. A proper root cause analysis, again involves you actually going to the cause itself instead of simply relying on reports.

Step 5: Develop Countermeasures

Once you’ve established your root causes, you can use that information to develop the countermeasures needed to remove the root causes. Your team should develop as many countermeasures needed to directly address any and all root causes. Once you’ve developed your countermeasures, you can begin to narrow them down to the most practical and effective based off your target.

Step 6: Implement Countermeasures

Now that you have developed your countermeasures and narrowed them down, it is time to see them through in a timely manner. Communication is extremely important in step six. You’ll want to seek ideas from the team and continue to work back through the PDCA cycle to ensure nothing is being missed along the way. Consider implementing one countermeasure at a time to monitor the effectiveness of each.

You will certainly make mistakes in throughout your problem solving processes, but your persistence is key, especially in step six.

Step 7: Monitor Results and Process

As mistakes happen and countermeasures fail, you need a system in place to review and modify them to get the intended result. You can also determine if the intended outcome was the result of the action of the countermeasure, or was it just a fluke? There is always room for improvement in the problem solving process, but you need to be able to recognize it when it comes to your attention.

Step 8: Standardize and Share Success

Now that you’ve encountered success along your problem solving path, it is time to set the new processes as the new standard within the organization and share them throughout the organization. It is also a good time to reflect on what you’ve learned and address any possible unresolved issues or troubles you have along the way. Ignoring unresolved issues will only lead to more problems down the road.

Finally, because you are a true Lean organization who believes continuous improvement never stops, it is time to tackle the next problem. Start the problem solving process over again and continue to work towards perfection.

Additional Resources

• 8D for Problem Solving – creativesafetysupply.com
• Training to Use 8D Problem-Solving Tactics – blog.creativesafetysupply.com
• The Great Root Cause Problem Solving Debate – realsafety.org
• Design Thinking: Empathy and Iteration for Innovation and Problem-Solving – creativesafetypublishing.com
• 10 Commandments to Continuous Improvement – lean-news.com
• Lean Manufacturing Implementation – The First 5 Steps – iecieeechallenge.org
• “No Problem” is a Problem – jakegoeslean.com
• The Transitional Steps Involved In The 5s Principles During Implementation – 5snews.com
• The Tools of Kaizen – blog.5stoday.com

Related posts:

• 3P and Lean
• The Vacation Paradox
• Why Single Minute Exchange of Die (SMED)?
• Total Quality Management And Kaizen Principles In Lean Management
• An Engaged Employee is a Productive Employee
• Jim Womack’s Top Misconceptions of the Lean Movement
• Muda, Mura, and Muri: The Three Wastes

Unlocking the Secrets of Problem-Solving: The 8-Step Path to Success

Problem-solving is an essential skill that enables us to navigate through the challenges that life throws at us. When faced with problems, we often feel overwhelmed and struggle to find effective solutions. But what if there was a step-by-step guide that could help us overcome these obstacles with ease?

Today, we will discuss an 8-step problem-solving process, as illustrated in the image from the Lean Enterprise Academy. This image provides a comprehensive framework for approaching problems systematically and structured, ensuring success in tackling even the most complex issues.

Step 1: Clarify the Problem

The first step in problem-solving is to clarify the problem. It involves identifying the issue, understanding its scope, and defining the problem statement. This step sets the foundation for the entire process, ensuring that everyone involved clearly understands the problem.

Step 2: Break Down the Problem

Once the problem has been clarified, it’s time to break it into smaller, more manageable components. By analyzing the problem and understanding its root causes, you can develop a deeper understanding of the issue and generate insights to guide the next steps.

Step 3: Set a Target

Setting a target involves establishing a clear, achievable goal for solving the problem. This step helps to provide direction, motivate the team, and create a benchmark for measuring progress.

Step 4: Analyze the Root Cause

Now that you understand the problem and its components, it’s time to analyze the root cause. By identifying the underlying factors contributing to the problem, you can address them directly and develop a more effective solution.

Step 5: Develop Countermeasures

With the root cause analysis complete, it’s time to develop countermeasures that address the identified issues. These countermeasures should be based on the insights gained during the analysis and tailored to effectively address the problem at hand.

Step 6: See Countermeasures Through

Once the countermeasures have been developed, it’s time to implement them. This step involves implementing the proposed solutions and closely monitoring their progress to ensure they are effectively addressing the problem.

Step 7: Monitor Results and Process

After implementing the countermeasures, monitoring the results and evaluating their effectiveness is crucial. By collecting data and analyzing the impact of your solutions, you can determine whether the problem has been resolved or if further action is needed.

Step 8: Standardize and Share Success

Once the problem has been successfully addressed, it’s essential to standardize the processes and solutions that led to success. This step ensures that the lessons learned are applied to future problem-solving efforts and that successful methods are shared with others who may face similar challenges.

An 8-step problem-solving process is a powerful tool for overcoming daily challenges. By following these steps, you can tackle problems more effectively and build a culture of continuous improvement and learning within your organization. Start applying this process today and unlock the secrets of problem-solving success.

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The Unique Burial of a Child of Early Scythian Time at the Cemetery of Saryg-Bulun (Tuva)

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Pages:  379-406

In 1988, the Tuvan Archaeological Expedition (led by M. E. Kilunovskaya and V. A. Semenov) discovered a unique burial of the early Iron Age at Saryg-Bulun in Central Tuva. There are two burial mounds of the Aldy-Bel culture dated by 7th century BC. Within the barrows, which adjoined one another, forming a figure-of-eight, there were discovered 7 burials, from which a representative collection of artifacts was recovered. Burial 5 was the most unique, it was found in a coffin made of a larch trunk, with a tightly closed lid. Due to the preservative properties of larch and lack of air access, the coffin contained a well-preserved mummy of a child with an accompanying set of grave goods. The interred individual retained the skin on his face and had a leather headdress painted with red pigment and a coat, sewn from jerboa fur. The coat was belted with a leather belt with bronze ornaments and buckles. Besides that, a leather quiver with arrows with the shafts decorated with painted ornaments, fully preserved battle pick and a bow were buried in the coffin. Unexpectedly, the full-genomic analysis, showed that the individual was female. This fact opens a new aspect in the study of the social history of the Scythian society and perhaps brings us back to the myth of the Amazons, discussed by Herodotus. Of course, this discovery is unique in its preservation for the Scythian culture of Tuva and requires careful study and conservation.

Keywords: Tuva, Early Iron Age, early Scythian period, Aldy-Bel culture, barrow, burial in the coffin, mummy, full genome sequencing, aDNA

Information about authors: Marina Kilunovskaya (Saint Petersburg, Russian Federation). Candidate of Historical Sciences. Institute for the History of Material Culture of the Russian Academy of Sciences. Dvortsovaya Emb., 18, Saint Petersburg, 191186, Russian Federation E-mail: [email protected] Vladimir Semenov (Saint Petersburg, Russian Federation). Candidate of Historical Sciences. Institute for the History of Material Culture of the Russian Academy of Sciences. Dvortsovaya Emb., 18, Saint Petersburg, 191186, Russian Federation E-mail: [email protected] Varvara Busova  (Moscow, Russian Federation).  (Saint Petersburg, Russian Federation). Institute for the History of Material Culture of the Russian Academy of Sciences.  Dvortsovaya Emb., 18, Saint Petersburg, 191186, Russian Federation E-mail:  [email protected] Kharis Mustafin  (Moscow, Russian Federation). Candidate of Technical Sciences. Moscow Institute of Physics and Technology.  Institutsky Lane, 9, Dolgoprudny, 141701, Moscow Oblast, Russian Federation E-mail:  [email protected] Irina Alborova  (Moscow, Russian Federation). Candidate of Biological Sciences. Moscow Institute of Physics and Technology.  Institutsky Lane, 9, Dolgoprudny, 141701, Moscow Oblast, Russian Federation E-mail:  [email protected] Alina Matzvai  (Moscow, Russian Federation). Moscow Institute of Physics and Technology.  Institutsky Lane, 9, Dolgoprudny, 141701, Moscow Oblast, Russian Federation E-mail:  [email protected]

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Savvino-storozhevsky monastery and museum.

Zvenigorod's most famous sight is the Savvino-Storozhevsky Monastery, which was founded in 1398 by the monk Savva from the Troitse-Sergieva Lavra, at the invitation and with the support of Prince Yury Dmitrievich of Zvenigorod. Savva was later canonised as St Sabbas (Savva) of Storozhev. The monastery late flourished under the reign of Tsar Alexis, who chose the monastery as his family church and often went on pilgrimage there and made lots of donations to it. Most of the monastery’s buildings date from this time. The monastery is heavily fortified with thick walls and six towers, the most impressive of which is the Krasny Tower which also serves as the eastern entrance. The monastery was closed in 1918 and only reopened in 1995. In 1998 Patriarch Alexius II took part in a service to return the relics of St Sabbas to the monastery. Today the monastery has the status of a stauropegic monastery, which is second in status to a lavra. In addition to being a working monastery, it also holds the Zvenigorod Historical, Architectural and Art Museum.

Belfry and Neighbouring Churches

Located near the main entrance is the monastery's belfry which is perhaps the calling card of the monastery due to its uniqueness. It was built in the 1650s and the St Sergius of Radonezh’s Church was opened on the middle tier in the mid-17th century, although it was originally dedicated to the Trinity. The belfry's 35-tonne Great Bladgovestny Bell fell in 1941 and was only restored and returned in 2003. Attached to the belfry is a large refectory and the Transfiguration Church, both of which were built on the orders of Tsar Alexis in the 1650s.  

To the left of the belfry is another, smaller, refectory which is attached to the Trinity Gate-Church, which was also constructed in the 1650s on the orders of Tsar Alexis who made it his own family church. The church is elaborately decorated with colourful trims and underneath the archway is a beautiful 19th century fresco.

Nativity of Virgin Mary Cathedral

The Nativity of Virgin Mary Cathedral is the oldest building in the monastery and among the oldest buildings in the Moscow Region. It was built between 1404 and 1405 during the lifetime of St Sabbas and using the funds of Prince Yury of Zvenigorod. The white-stone cathedral is a standard four-pillar design with a single golden dome. After the death of St Sabbas he was interred in the cathedral and a new altar dedicated to him was added.

Under the reign of Tsar Alexis the cathedral was decorated with frescoes by Stepan Ryazanets, some of which remain today. Tsar Alexis also presented the cathedral with a five-tier iconostasis, the top row of icons have been preserved.

Tsaritsa's Chambers

The Nativity of Virgin Mary Cathedral is located between the Tsaritsa's Chambers of the left and the Palace of Tsar Alexis on the right. The Tsaritsa's Chambers were built in the mid-17th century for the wife of Tsar Alexey - Tsaritsa Maria Ilinichna Miloskavskaya. The design of the building is influenced by the ancient Russian architectural style. Is prettier than the Tsar's chambers opposite, being red in colour with elaborately decorated window frames and entrance.

At present the Tsaritsa's Chambers houses the Zvenigorod Historical, Architectural and Art Museum. Among its displays is an accurate recreation of the interior of a noble lady's chambers including furniture, decorations and a decorated tiled oven, and an exhibition on the history of Zvenigorod and the monastery.

Palace of Tsar Alexis

The Palace of Tsar Alexis was built in the 1650s and is now one of the best surviving examples of non-religious architecture of that era. It was built especially for Tsar Alexis who often visited the monastery on religious pilgrimages. Its most striking feature is its pretty row of nine chimney spouts which resemble towers.

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Home > A3 8 Step Practical Problem Solving – Skill Level 1: Knowledge

A3 8 Step Practical Problem Solving – Skill Level 1: Knowledge

22nd October 2020 -

Course Summary

Objective : This A3 8 Step Practical Problem Solving – Skill Level 1 course will give you basic Knowledge about the Background, Purpose, Process & People of the A3 8 Step Practical Problem Solving method.

Duration: 2 hours of self-paced online through short burst learning Lessons

Live Coaching : There are no live coaching sessions in this basic knowledge course.

Content: This online course is interactive and contains 3 Teach Point Videos, Case Study, 1 Learning Confirmation and a Certificate of Completion.

Support Material :- Course downloads included a 8 Step Practical Problem Solving Teach Poster, Teach Poster Facilitation Guide and a problem solving organisational assessment.

Watch Example T each Point Video From the Course

Course Introduction

A3 8 step practical pro blem solving, skill level 1: understanding.

This course will give you basic knowledge about problem solving and then a deeper understanding of how to apply the 8 steps of the A3 Practical Problem Solving Method.

Problem Solving is the number one skill to develop in people who want to apply lean thinking & practise within their organisation.

Why? Because the starting point for lean is understanding what situational problems you need to solve and following a robust method to solve them – rather than jumping to solutions. Therefore, if you can engage everyone in identifying and solving problems you will deliver more value to your customers and organisation.

Skill Level 1 Purpose, Process and People

In Purpose , you will learn about where A3 Practical Problem Solving fits in to the Lean Transformation Framework. Also, why it is so important and the benefits of it supporting People & Organisational Development.

For Process , we will explain the Four Key Elements to applying problem solving . Also we will simply explain the different types of problems and the appropiate methods you can use to solve them.

In People , you will understand the roles and responsibilities around A3 Practical Problem Solving, and also how leaders can support capability development to build an army of problem solvers.

Course Structure & Materials

A3 8 step practical problem solving, skill level 1: knowledge.

Language:- English Speaking

Header text

View course structure.

2 Hours of Self-paced guided learning over on the LEA web platform.

Once enrolled you will have unlimited access to the course for life!

Course Content

About our teach poster concept.

Where ever possible we try and use a visual “Teach Poster” to explain the subject matter. These are simple, imaged based triggers to remind you of the key concepts and learning points.

From our experience, we have found this to be the most effective way to teach others and enable them to share their knowledge quickly and easily with others.

Skill Level 1: Knowledge – Full Course Agenda

Support Material Included in this course

Top Half of the 8 Step Practical Problem Solving Visual Teach Poster for Skills Level 1

Level 1 Teach Poster Facilitation Guide

Organisational Problem Solving Assessment

Learning Outcomes

By completing the Skill Level 1 section of this course you will have gain the following basic Knowledge about A3 Practical Problem Solving:-

• Purpose – Why is problem solving important.
• Process – The 4 Key Elements of problem solving.
• Process – Types of problems and the different methods to solve them.
• People – Roles & Responsibilites around solving problems.

Once you have completed this Skill Level 1 course you will know more about the “why and what” of A3 Practical Problem Solving and be able to explain the Purpose , Process & People context.

Completion of the Course

At the end of the course will automatically recieve a “Certificate of Completion ” for Skill Level 1 (not for capability to do).

Progressing onto skill Level 2: Understanding

Skill Level 2 will progress you to having a deeper Understanding about A3 Practical Problem Solving (PPS) 8 Steps by covering :-

• The thinking way behind each of the 8 steps to solve a problem.
• Real Experience of constructing a PPS A3 using a case study.
• How to visualise your problem on to an A3.
• The 7 Problem solving tools.
• What is Muda – the 8 Wastes.

We offer this A3 8 Step Practical Problem Solving – Skill level 2 course as purely self-paced online OR with coaching support

Who is this course for?

The first step in learning “Problem Solving” is to understand the different types of problems and methods available to solve them. As a guide to ensuring the right people get the right skills , we have developed a Problem Solving Framework as shown below ( This is explained more in our Level 1 Course ) which indicates “ Who ” should get developed in A3 Practical Problem Solving.

• The A3 Practical Problem Solving method should be used by those people who need to tackle more difficult business problems (but doesn’t require the need for learning advanced statistics!).
• It should be aimed at: Executives, Managers / Leaders and Functional Specialists etc. to enable them to tackle most medium and mid term business problems .
• Organisational Improvement Leaders or HR leaders who need to teach and coach their own organisational leadership but need to learn the A3 PPS method first.
• Note; once you have achieved Skill Level 3 to become Capable in A3 Practical Problem Solving, you will also be able to apply the simpler 4 step Rapid Problem Solving (RPS) method and tackle those frequent, smaller problems (that don’t require as much analysis) that occur day to day.

Want to deploy A3 Practical Problem Solving into your organisation ?

We offer online or “face to face” teaching and coaching on any of our courses. We can situationally apply our learning process to meet your capabilty needs, but also ensure it supports your current business conditions.

• Mutliple groups & flexible group sizes.
• Location and time zone considerations.
• Flexibility for timing & schedule of learning activities.
• Connecting the learning activities with achieveing business results.
• Cascade approach using your own leaders to develop others.

Use our Course & Materials internally in your own organisation!

• The online Course & Material can be used internally by your Skill Level 4 Leaders to use as an internal learning process for them to teach and coach others.
• All of the Courses and Materials can be easily made available to use internally in your organisation for an affordable subscription fee of just £119.99 per person/year.

Enroll Free to this Course

LEA is a Non-for-Profit organisation and we only aim to cover our time & material costs when charging for training

Individual Enrolment

We offer “one on one” online coached capability development for this course based on the structure and schedule.

Once you have purchased the course, you will be contacted to arrange a convenient time for the kick off live online session and then a de-brief sessions at the end of each week with your LEA Senior Coach.

Organisational Enrolment

We offer online or “face to face” teaching and coaching on any of our courses. We can situationally apply our learning process to meet your capabilty needs. We will taylor an approach to suit your requirments and business conditions, including :-

• Flexible group sizes of 1 to 5 people and multiple groups.
• Flexibility for timing & schedule of Learning Activities.
• Connecting the learning activities with achieving business results.
• A cascade learning approach using your own leaders to develop others.

Example Proposal of Organisational Capability Development

To enable us to adress your situational needs , arrange now for a brief discussion with a Senior LEA Coach.

Purchase Course Support Materials

Want a printed copy of course materials to use .

In addition to the digital downloads that are available as part of the course , you can also purchase a printed copy of the material directly from our shop.

What Questions Do you Have ?

I f you have any further questions, comments or concerns about enrolment in this course , please don’t hesiate to contact us

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Microsoft Teams : To provide a user friendly experience we will host our live sessions on MS Teams. You don’t need to have an MS Team account or download the software , you should just be able to join in from the link provided. We will send an invitation link prior to the session, from there you can join the session before it commences.

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You can cancel your enrolment at any time prior to the first session session for a full refund. Once you have attended the first session, you cannot cancel your enrolment. To cancel please contact us at:

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Ratings and Reviews

The course covers the topics in a clear and easy-to-understand way.

Well-paced, based on a wealth of practical experience and distilled into an understandable course, which can then be applied in the messy real world of business

The content is presented in a very easy but powerful way so you feel very motivated to start using it.

Very educative

This introductory course is excellent.