gartner remote work research

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Hybrid Workforce

Rethink work to better support on-site, contingent and remote workers., covid-19 has shattered the paradigm of in-office work.

Remote work, once a consideration for many organisations but rarely a priority, has become a health and safety imperative. Even as organisations plan their recovery strategies, however, remote work will remain a cornerstone of the post-pandemic future of work. This leaves HR leaders with a series of critical decisions to make around which parts of the workforce can work remotely, which should stay remote even after recovery and how their organisations should navigate follow-on changes, such as facilitating collaboration and building relationships.

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Our CEO has charged us to immediately determine how we are going to move to a fully distributed workforce model—permanently.

Rethink how and where work gets done

Organisations need a new framework, not to answer “How soon can our employees be back in the office?” but to answer, “What touchpoints in our organisation require in-person interaction?”. This includes a switch from assessing the suitability of roles to be performed remotely to assessing suitability of workflows to be completed remotely. Then, HR leaders must understand the supporting processes and technology needed to enable employees to flow seamlessly between on-site and remote working modes.

Insights you can use

Gartner research on hybrid workforce models, remote work, the gig economy and contingent works can help you decide how to best structure your organisation for maximum output.

Remote Work Trends, Expectations and Concerns

This research takes a look at the implications of remote work and breaks down the “Three Es of a Hybrid Workforce”, a model that ensures the workforce can flow through various worksites, ranging from remote solo locations to remote microsites of small populations and even to traditional concentrated facilities.

The Critical Role of Workforce Health in Resilience

18 months after the initial impacts of the pandemic, what have HR leaders learned about their workforces’ resilience? They found that their workforce is a lot more resilient than first thought. Get ahead of workforce health and support every employee across the organisation. 

3 Ways Managers Can Build Resilient Teams

Managers play a critical role in building and supporting resilient teams. Uncover the key actions that they can take in order to build resilient teams during disruption. 

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4 Ways HR Analytics Can Look Beyond the Averages

Uncover the complete picture of your organisation’s resilience through HR analytics.

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The Unbounded Workforce

In this eBook, we detail post-COVID workforce trends (like remote work), the associated implications and how to address each to ensure employees and the organisation are set up for success.

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Build Workforce Resilience by Looking Beyond Averages

Look beyond initial data and find equitable solutions for the entire workforce.

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Gartner HR Symposium/Xpo™

Gather alongside CHROs and human resources leaders on October 27 – 29 in Orlando to gain insight on emerging trends, receive one-on-one guidance from Gartner experts and create a strategy to tackle your priorities head-on.

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Hr strategic plan template to communication your vision, chro guide: reinvent your evp for a modern workforce, 2024 hr budget and efficiency benchmarks, leadership vision chief hr officer, resources for newly appointed chief human resources officers, 9 future of work trends for 2024, smarter with gartner, 9 questions that should be in every employee engagement survey, hybrid workforce models speed digital transformation, 3 steps to more agile hr structures, 9 future of work trends post-covid-19, know which benefits your employees care about, hr under pressure to cut costs know how to protect what is important, gartner is a trusted advisor and an objective resource for more than { }.

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CFOs looking to make remote work, telecommuting more permanent following COVID-19, says Gartner survey

working from home

The future of business is remote.

Most every organization has been thrust into the future of work. What will determine failure or success in this brave new world?

The new normal telecommuting may be a bit more permanent than realized, as 74% of CFOs say they expect to move previously on-site employees remote post-COVID-19, according to a Gartner survey.

The survey , which had 317 CFO respondents on March 30, highlighted how remote work may become more of the norm as companies look to cut commercial real estate costs.

One of my working theories about the COVID-19 crisis was that the percentage of telecommuters would swell as enterprises realized they could be as effective and save money on commercial real estate. We've chronicled the remote work shift week to week during the COVID-19 pandemic:

• Coronavirus updates: How COVID-19 is accelerating the future of work  
• 64 expert tips for staying healthy, happy, and productive
• Managing telecommuters? Here are 8 management tips  
• 9 remote work best practices from Verizon's HR chief   

Gartner found that almost a quarter of respondents said they will move at least 20% of their on-site employees to remote work permanently. The research firm is taking the pulse of the COVID-19 CXO shifts in a series of surveys.

latest developments

Coronavirus: business and technology in a pandemic.

From cancelled conferences to disrupted supply chains, not a corner of the global economy is immune to the spread of COVID-19.

Among the key shifts from CFOs and enterprises as they manage cash via COVID-19 shutdowns:

• 81% of CFOs plan to exceed their contractual obligations to hourly workers and to fund that they are using remote work to offer flexible schedules and maintain operations.
• 90% of CFOs said their accounting close operations will be able to run effectively without disruptions off-site.
• 20% of CFOs said they are cutting their on-premise technology spending with 12% planning the same move.
• 13% of CFOs have already cut real estate expenses with another 9% planning cuts in the months to come.

Coronavirus and its impact on the enterprise

This TechRepublic Premium ebook compiles the latest on cancelled conferences, cybersecurity attacks, remote work tips, and the impact this pandemic is having on the tech industry.

The Gartner CFO survey also has data on other ways CFOs have already cut costs. The actions highlight various enterprise moves to cope with the COVID-19 pandemic. Executives are pursuing multiple options to avoid layoffs. Actions already taken include:

• 60% have canceled all leadership events and offsites.
• 58% have frozen hiring.
• 58% have canceled conference spending with 51% freezing travel and expenses.
• 49% have delayed capital expenditures.
• And 32% have delayed or frozen current new hire offers.

In addition, CFOS are managing cash closely and reluctant to take on more debt even as they tap lines of credit. Sales leaders are also testing lower-cost sales models, according to Gartner. Metrics such as seller activities, productivity, and customer engagement are being tracked to inform future budget cuts. To date, only 8% of sales leaders are considering shifting traditional outside and field sales to virtual positions permanently.

TechRepublic: 3 resources to help you master video conferences and Slack while telecommuting | Telecommuting policies

Another Gartner survey found that 71% of CXOs say business continuity and productivity are the biggest risks from COVID-19 followed by employee health and safety (69%), financial risk (45%), information security risk (40%), fraud risk (27% and IT risk (27%).

Remote work

• Home office tours (ZDNet special feature)
• Tips for working from home (TechRepublic)
• Are we prepared for a permanent switch to remote working? (ZDNet YouTube)

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