resume duties for assistant manager

• • Identified, hired and trained the best talents (100+) to join the 5 stores
• • Increased postpaid channel productivity from 25% to 69% (national best -2019)
• • Managing a total of 10 stores across 2 cities, leading 70+ employees
• • Achieved a sales growth of 20% in 2020 despite global pandemic
• • Store revenue increased from $3MN in year one launch to $5.2MN per annum in the 4 years as store manager
• • Channel revenue increased with 38% and 15% EBITDA compared to 2013
• • Opened 45 Stores in 5 years
• • Tripled sales goals an average of 15% YoY
• • Analyzed sales data, including profit and loss statements, to compose a store budget that cut costs by 30%
• • Opened 2 new stores E2E in Sydney and Adelaide
• • Led the Retail organization toward profitability and efficiency: +15% EBIT
• • Led a team of 10 Sales Associates and ensured exceptional customer service was provided
• • Functioned as management representatives in the activities related to ISO 9001, ISO 14001, and OHSAS 18001

9 Assistant Manager Resume Examples & Guide for 2024

Your assistant manager resume must showcase exceptional leadership skills. Detail your experience in team management and project coordination clearly. Demonstrate your ability to handle responsibilities by mentioning quantifiable achievements in previous roles. Highlight your familiarity with industry-specific tools and best practices to stand out.

All resume examples in this guide

Assistant Business Manager

Assistant Finance Manager

Assistant Production Manager

Deputy Manager

Assistant Store Manager

Retail Assistant Manager

Restaurant Assistant Manager

Gym Assistant Manager

Resume guide, how to write an assistant manager resume, how to create an assistant manager resume header, how to write a summary or objective section for your assistant manager resume, making your experience section stand out, crafting the skills section for your assistant manager resume, is an education section necessary for your assistant manager resume, does your resume need an assistant manager training or courses section, key takeaways.

Seeking an assistant manager role?

Assistant managers are in demand across various settings such as stores, offices, branches, and companies.

Your presence is crucial, especially during challenging times.

Thus, organizations require your skills for numerous reasons.

You exhibit reliability, dependability, and assume responsibilities when the manager is unavailable.

Supervising other employees, you encourage them to achieve optimal outcomes.

You enhance staff performance, inspiring them to progress and acquire new capabilities to flourish.

All these factors contribute to driving exceptional results for the company.

But, how do you convey this on a resume?

This guide will instruct you on crafting the ultimate assistant manager resume to secure your dream job.

In this assistant manager resume tutorial, you will discover:

• Distinctive assistant manager resume samples;
• Methods for crafting an engaging resume header and summary;
• Optimal ways to present your work experience based on the job application;
• 17 essential soft and core skills for assistant managers, suitable for various roles across companies;
• The importance of an education section and leveraging it to your benefit.

Looking for a related resume?

• General Manager Resume ;
• Executive Assistant Resume ;
• Project Manager Resume ;
• Product Manager Resume ;
• Store Manager Resume ;
• Sales Manager Resume ;
• Marketing Manager Resume .

Like it or not:

The resume serves as your initial point of contact with recruiters, and it's the basis upon which you'll be evaluated before securing a job.

Although it cannot fully represent you, it remains the sole avenue to landing your dream job.

Your assistant manager resume is more than just a document; it's the gateway from your current situation to your desired position.

It shapes the recruiter's first impression of you and influences their decision to hire you.

In this guide, we'll concentrate on that.

We'll provide a step-by-step method for crafting a winning assistant manager resume.

Let's begin.

How to split your assistant manager resume:

• Summary/Objective:
• Experience:

What do recruiters look for in assistant manager resumes?

• In-depth knowledge around customer management and support;
• Strongest results and achievements from your previous jobs;
• Teamwork and leadership qualities which allow you to foster a positive work environment;
• Relevant education and training in assistant management;
• Ability to supervise, train, and develop new employees.

The header is the first section recruiters read.

As such, it always appears as a separate section at the top of your resume.

Therefore —

To be effective, it should contain only essential information about you.

While the header's content may vary between jobs, the overall structure remains consistent.

For assistant managers across industries, the contact details include:

• Phone number;
• Email address;
• LinkedIn profile.

Beyond these details, anything extra is unnecessary. In fact, adding more can make your header appear cluttered and unprofessional.

Now, let's examine some assistant manager resume examples for guidance.

In this example, several minor mistakes may cost you numerous job opportunities.

For instance:

The email address appears unprofessional, resembling an online gaming tag.

This creates a negative impression, especially if other candidates use professional email addresses.

Ensure you utilize professional email providers such as Gmail, Outlook, or iCloud.

Adhere to these professional email formats:

• [email protected];
• [email protected];
• [email protected];
• [email protected];
• [email protected];
• [email protected].

Remember: never use your current work address.

Additionally:

This header lacks a home address, which is essential for assistant manager positions.

Many businesses prefer hiring assistant managers near their location to avoid transportation issues or constant delays.

The job title could better align with the job application. Not all assistant managers have the same responsibilities and duties, as their experiences and performances may vary depending on the work environment.

Popular examples include:

• Assistant branch manager;
• Assistant general manager;
• Assistant office manager;
• Assistant store manager.

Adjust your resume's job title to match the specific job application.

Let's examine improved examples to enhance your resume.

Did you notice the inclusion of location in the header?

The location format for your assistant manager resumes should be:

City, State, Zip Code.

As mentioned earlier, companies hiring assistant managers often prefer local candidates. Thus, including your precise location can increase your chances of being noticed.

There's no need to include your full address in the header.

Ensure you incorporate a link to your LinkedIn profile for a more professional appearance. Keep your profile up-to-date and complete.

Do you know what distinguishes a bad resume from a good one?

There are numerous factors.

However, a common trait among all bad resumes is that they are never read.

Hiring managers quickly glance at a resume before deciding to read it. If it appears cluttered, unprofessional, and generic, they'll skip it within seconds.

Even with similar content, some resumes are not taken seriously.

It's due to the summary or objective.

If you have prior experience in the job, you'll write a resume summary . If not, you'll opt for a resume objective to emphasize your interest and future plans to the recruiter.

Both summary types serve as brief introductions to your resume.

They convey a lot of information in a few sentences, which recruiters use to determine whether they'll read the entire resume or ignore it.

Here's the key to writing outstanding summaries:

Stay relevant.

While it may seem obvious, many candidates apply for jobs with generic summaries that barely describe their experience and skills.

Here's the deal:

Your resume summary must be long enough to introduce you and highlight your best qualities , but not excessively lengthy.

It should include the following information:

• Years of experience;
• Strongest, most relevant skills;
• Results and achievements;
• Future career plans.

With that said,

Let's examine these two samples.

You might be wondering —

This summary seems suitable and relevant to the job — what's wrong with it?

Indeed, it displays relevant experience and skills.

It lacks details.

There are no metrics or specific information about the candidate's performance.

Moreover, it's generic.

Any applicant could use it, and the hiring manager wouldn't be able to discern any differences.

But most importantly:

The summary is focused on the applicant's benefit, which recruiters may not appreciate.

Now, let's make some adjustments.

This example is the kind that will get you hired.

The entire summary is highly specific and brimming with details. It emphasizes the candidate's expertise and skills — and supports them with solid metrics.

The best part?

The final sentence.

It's tailored to the hiring company and demonstrates genuine interest from the candidate to adapt to the new role.

How to write an assistant manager resume objective

If you're composing a resume objective, it implies that you're inexperienced in the job.

But don't worry.

You'll compensate for your lack of experience in the rest of the resume.

Whether you're a recent graduate or entering a new industry, you'll follow the same steps. The exact principles we used when writing the summary still apply here.

• Keep it specific and relevant to the job offer.
• Let it convey your motivation and eagerness to learn and contribute to the business's growth.
• Outline your career plans and professional goals. Show how they align with the company's best interests.

Having captured the recruiter's attention, it's time to leave a lasting impression.

At this stage, competition remains fierce.

While weaker candidates have been eliminated, your toughest rivals persist, also vying for the job.

However, fear not.

We have compiled a list of tips to help you distinguish yourself and secure the position.

Become a unicorn among horses.

How can you achieve this?

The experience section enables you to emphasize your job expertise and accomplishments.

Highlight the positive outcomes you provided for previous employers, supported by concrete metrics and robust figures .

This section is also an opportunity to showcase your leadership, teamwork, empathy, customer care, and industry-specific retail skills.

For a clearer understanding, let's explore more assistant manager resume examples.

• • Handled news staff members training and evaluation
• • Responsible for store budget management
• • Contributed to increasing profit margins and sales through effective sales techniques

The experience section should focus on job duties that are highly relevant to the position in question.

Including unrelated duties suggests a lack of research and preparation, resulting in a generic and unqualified appearance.

Such oversights can lead to missed opportunities.

Additionally, be sure to quantify your accomplishments.

Recruiters often assess managerial roles through numerical data.

Poor management can result in subpar outcomes.

Support your assertions with figures from your previous roles.

Furthermore:

Steer clear of phrases like "responsible for" or "helped with."

Opt for concise action verbs instead, ensuring your sentences are brief and easily digestible, while still employing potent action verbs.

Now, let's apply these changes and review the final outcome.

• • Trained and supervised 17 new staff members in POS systems, inventory control, and customer service
• • Managed all store costs and budget reports to maximize sales and increase profitability.
• • Increased revenue by 11% providing quality customer service and monitoring clothing and labor costs.

Do you notice the changes?

The distinctions are evident.

Even without recruiter expertise, the superior candidate is apparent when comparing the two examples.

Guidelines for writing assistant manager job duties:

• Employ solid metrics to showcase your success in previous roles.
• Present skills and qualifications within a context to demonstrate their relevance.
• Utilize direct action verbs to strengthen and persuade with your sentences.

Assistant manager duties for resumes

• Address customer complaints according to company policies and procedures;
• Oversee and maintain store inventory;
• Manage product quality and on-shelf availability;
• Prepare daily sales and inventory reports for upper management;
• Supervise and motivate staff to enhance performance;
• Collaborate with managers from other store branches;
• Train and support new employees;
• Ensure staff adherence to company guidelines;

Recruiters often ask themselves:

What skills are essential for an assistant manager?

With a clear understanding of the ideal candidate, they begin their search.

In the skills section , present yourself as that candidate by emphasizing the qualities that make you the best fit for the job.

Address all concerns, showcase your communication skills, highlight store management knowledge, and demonstrate leadership and decision-making abilities.

Ensure your skills are highly specific.

First, determine the company's needs.

The job description , particularly the requirements section, holds the answers.

Read it carefully, looking for keywords and identifying significant challenges and pain points.

Once you grasp these aspects, you can present yourself as the perfect solution.

For instance, if the job requirements state:

• Address customer inquiries and complaints

Emphasize these assistant manager skills:

• De-escalation;
• Communication;
• Empathy and compassion.

We've compiled a list of highly specific job skills to make the process even easier. Simply choose the most relevant ones and include them in your resume.

17 essential assistant manager skills for any resume

Keep in mind:

The skills on our list vary based on your industry and expertise.

Assistant managers serve diverse roles depending on company needs.

A retail store assistant manager's responsibilities differ from those of an assistant branch manager.

Select the skills most relevant to the position you are applying for.

7 assistant manager core skills for your resume:

• Accounting ;
• Budgeting ;
• POS systems;
• MS Office .

Assistant manager soft skills for a resume:

• Leadership ;
• Communication ;
• Management and motivation;
• Delegation;
• Time management ;
• Conflict management ;
• Customer orientation;
• Problem-solving .

You may now be curious:

What are the education requirements for assistant manager positions?

We've examined numerous assistant manager job applications.

Regrettably:

A definitive answer regarding training and education remains elusive.

It appears that companies' degree requirements vary based on their size.

For instance, a recruiter at Walmart might require a college degree, while a local office may only need a high school diploma.

The fact is:

Hiring is not an exact science.

Multiple factors influence the decision, and it is unlikely that a recruiter will base their choice solely on education.

However, here's a useful guideline:

Include your highest educational degree .

Regarding the most beneficial fields for assistant managers, consider the following:

• Business Administration and Management;
• Retail Management;
• Information Management;
• Human Resources Management;
• Social Sciences;
• Liberal Arts.

Here's an example of how to present your education on your resume:

The short answer is:

You don't need a training section for your assistant manager's resume.

From what we saw:

Most companies will offer assistant manager training before you start the job. And they never ask for it in job applications.

Instead, they're more focused on experience, skills, and education.

Be sure to do your best when writing those resume sections . Take all the time you need to make them perfect, and follow the advice we gave you in this guide.

You'll surely land the job you've always dreamed of.

• Pay attention to the job application and use it to craft a job-specific resume.
• Keep your layout organized and separated into the five main sections we mentioned in this guide.
• Make a compelling resume header and summary to keep recruiters excited to learn more about you.
• Use your experience section to highlight your expertise and greatest achievements in your career.
• List your best soft and core skills, and keep them specific to the position you’re applying to.

Assistant Manager resume examples

Explore additional assistant manager resume samples and guides and see what works for your level of experience or role.

The position of an Assistant Business Manager comes with its distinct requirements and qualifications.

To ensure your resume stands out, here are some things to know:

• Credible experience in business operations and strategic planning are crucial. Mastery of workflows, leading projects and maintaining business relationships should be specified on your resume.
• Display your firm understanding of business strategies and how they have been executed successfully in your past roles, with emphasis on outcomes and impacts.
• Your quantitative abilities matter. Highlight any experiences with key business metrics and financial analysis, including examples where your involvement directly resulted in improved performance.
• Stay away from simply listing skills. Illustrate the ways in which you've applied business skills to improve outputs. For instance, "Improved profit margins by…", "streamlined workflows resulting in…". Employ the 'skill-action-results' formula.

For the role of an Assistant Finance Manager, unique skills and experiences are required. Consider these tips while applying:

• Management experience in financial departments is vital, including but not limited to budgeting, investments, and risk management. Acknowledge these experiences in your resume.
• Demonstrate substantial evidence of strategic financial planning and execution. It's important to share your success stories and the positive impacts you had on the organization's financial health.
• Showcase your proficiency in financial software tools. However, don't just list them, demonstrate practical situations where they've helped enhance workflows or accuracy of financial reports.
• Ensure your achievements are quantitatively defined, for example, "Decreased annual budget by…", "Increased ROI by…". Always keep the 'skills-action-results' approach in mind.

The Assistant Production Manager position demands specific qualifications and experience.

Here are some tips to help make your application more effective:

• Don't just list your hands-on experience at production facilities; be specific about your competencies when it comes to team management, production targets, and maintaining quality standards.
• Don't just mention your practical skills in lean management, quality control, and inventory management; show how these skills led to noticeable improvements or results.
• Don't only list your technical skills. Show your employer how you used these skills to improve productivity, like "Increased output by..." or "Reduced defects with...". This follows the 'skills-action-results' model.

• When applying for a Deputy Manager post, consider the following recommendations for your resume:
• History of successful team leadership and operations management is crucial. Enumerate how you have steered your team towards accomplishing targets and the difference it has brought to your previous organizations.
• Showcase your experience with strategic planning and implementation. Detail how your strategies have contributed to the growth or efficiency of the organization.
• Communicate your management and supervisory skills not as mere lists, but through examples. For instance, "Increased team productivity by…", "Improved customer feedback through…". Always remain faithful to the 'skill-action-results' rule.

Emerging from the field of sales, the Assistant Store Manager position holds key importance in retail chains.

Highlight your experience in inventory management, sales techniques and customer service roles.

Include specific methodologies followed in the past, for instance, 'First-In, First-Out' for inventory, or steps for resolving customer complaints.

Show how you have used these skills to improve sales, customer satisfaction, or inventory turnover.

For example, 'Increased sales by 15% through effective inventory management', or 'Reduced complaint resolution time by 20% leading to improved customer satisfaction.'

Use the 'skill-action-results' pattern to demonstrate your impact.

Applying for a Retail Assistant Manager role requires specific competencies.

• To enhance your chances of landing the job:
• Focus on your experience in retail operations, your ability to manage sales teams, and your understanding of customer service standards.
• Emphasize your special retail skills - be it visual merchandising, inventory management or compelling sales techniques.
• Don’t just drop skills on your resume. Explain how they contributed to your store's growth or customer relations. For example, "Achieved sales target with...", "boosted repeat customer rate via…". Remember, the 'skills-action-results' approach works wonders.

For the role of Restaurant Assistant Manager, keep these tips in mind:

• Hospitality or restaurant management experience should be highlighted. Your understanding of food safety, staff management and customer service skills can set you apart.
• List down your abilities- service management, team leadership, customer service- but show how these have translated into customer satisfaction, operational efficiency or increased sales.
• Make sure to showcase how your skills resulted in tangible benefits to your previous employer, for instance, "increased customer satisfaction by…", "improved efficiency via…". Stick to the 'skill-action-results' method.

Looking to build your own Assistant Manager resume?

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Assistant Manager Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the assistant manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Develops staff through coaching, providing performance feedback, providing effective performance assessments and establishing
• Assistant Managers will work together with the Event Managers to manage the 34+ staff onsite
• Manages performance of team members-from setting goals to assessing performance against goals to providing performance feedback
• Assist business unit management by providing risk management consulting support and risk management education and training
• Assists in recruiting, hiring, training, and coaching to develop top performing employees. Assists management with applicant screening process
• Execute Citi’s performance development framework responsibilities for directly managed staff
• Assist to provide necessary information and ad-hoc assignment to Senior Manager / Manager to allow for accurate and timely submission of reports to management
• Assist in handling all employee problems & disputes, and continually strive to develop your staff in all areas of managerial and professional development
• Performs job performance evaluation by observing employees’ daily job performance. Administer written employee performances annually (or mid-season)
• Responsible for working closely with and developing strong working relations within the food and beverage department, conference and catering departments
• Assist in the development in wine & liquor menus with Beverage Manager. Ensure that alcoholic beverages are served within the rules proscribed by the UDABC
• Make sure work areas are being maintained neat, orderly and clean
• Assist in holding daily and monthly meetings to ensure improvements
• Relay positive feedback regarding employees’ performance as well as concerns/issues to management
• Execute on day-to-day administration of direct reports including leave management, workforce management etc
• Provide guidance, direction and evaluation of work of the associates, provide regular feedback on staff performance
• Independently manage and develop strong pipeline of improvement ideas by running workshops
• Assist in the management of work through efficient utilization of staff
• Coach direct reports on how to conduct process improvement workshops
• Provide timely & relevant feedback on performance measures
• Provide opportunity to staff and develop self and team members
• Software: Highly proficient in Excel and good working knowledge of Access/SQL, analysis of large data sets from enterprise platforms
• Excellent knowledge of retail selling skills and strong sales ability
• Highly Proficient in IT skills (MS Excel, MS Access including pivot tables, macros and complex formulas), ability to work with large amount of data
• Communication Skills: Ability to present and document complex issues/ideas to all levels of management in a highly professional and understandable manner
• Good working knowledge of Chocolate Manufacturing Technology will be desirable
• Ability to utilize and understand basic capabilities of performance management tools. Ability to create test criteria, validate performance tests
• Ability to maintain good connect with LOB partners and able to handle Issues and Escalations independently
• Conduct initiatives such as Quality Hour, Quality Clinic, Brown bag sessions, which are interactive sessions on usage of quality tools
• Execution skills (quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)
• Strong intellectual capacity – a continuous learner, highly analytical, good conceptual thinking skills

15 Assistant Manager resume templates

Read our complete resume writing guides

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• Review account opening documentation and related documents
• Review client/prospect background and profile
• Input client information and data into relevant systems and process client data updates accordingly
• Process client data updates on relevant systems
• Conduct checks on various KYC search engines, review the results and escalate necessary
• Assist in team management
• Verify the updates being made to the client data system, against the relevant client instructions or other supporting evidence
• Handle other ad hoc projects and assigned duties
• Maintain a schedule of the availability of relief for the assistant managers during any absence. Review the schedule of Securitas employees assigned to the security function at USH
• Coordinate with the Securitas management staff to ensure continuity of the security function and the compliance with USH policy and procedures
• Maintain a liaison with the personnel from the Los Angeles County Sheriff’s Department assigned to the CityWalk Sub-Station. Liaisons with LASD Rail Transit Division, LAPD and the Los Angeles Unified School District Police in monitoring and reporting truants who may commit crime in the USH area
• Conduct detailed analysis of requests for security and law enforcement intervention, providing assistance and expertise
• Work with security watch commanders and staff to assist in the maintenance of any training requests from Corporate Security
• Conduct periodic audits of security operations insuring the continual pursuit of efficiency, productivity and quality customer service
• Work collaboratively with the tenants on the CityWalk and the Management Staff for the USH operation. Coordinate with managers of Alcoholic Beverage Control licensed establishments on CityWalk to ensure compliance with applicable ABC requirements and USH policy
• Track all criminal activity occurring during assigned hours of work and develop reports that accurately reflect the activity and those measures taken to combat any criminal activity
• Maintain a liaison role with those other public safety agencies that may respond to USH in an emergency
• Operational responsibility for the corporate video camera and alarm systems and notification to the corporate systems person of any repair or replacement issues. Is responsible for the effective use of the video surveillance capture system to provide video evidence in criminal investigations
• Oversee security operations of the pedestrian and vehicle gates, and the Bike Officer Operation
• Prepare weekly operational and situational reports to the Director of Corporate Security
• 8 years of progressive experience in law enforcement, Security, or a related applicable profession
• 3 years experience supervising a Security team or large-scale Security operation
• Working knowledge of MS Excel, Word and PowerPoint
• Previous theme park, mall, corporate, or related experience strongly preferred
• Experience with threat assessment, investigations, risk management and counterterrorism strongly preferred
• Proven ability to successfully handle multiple tasks simultaneously in a high pressure environment
• Excellent communication skills and the ability to clearly and concisely disseminate information to the Corporate Security Manager

Assistant Manager Operation Resume Examples & Samples

• Well versed with MY market rules and regulations
• Well equip with MY market settlement system knowledge
• Well versed with MY settlement process and procedures
• Effective communication skills to both internal and external counterparties
• Adequate with Central Bank payment system (RENTAS) for SSTS (ie. unlisted fixed income settlement)
• Maintain an awareness of all product knowledge information, merchandise promotions, test merchandise and advertisements
• Demonstrates salesmanship skills by maintaining sales productivity levels
• Monitors deliveries of product movement within the store to ensure effective inventory and merchandise management

Southeast Az-assistant Manager Resume Examples & Samples

• Proactively identify and manage risk in every business, product, and service transaction leveraging the Risk Framework
• Ability to effectively manage multiple responsibilities and priorities
• Bilingual (fluent verbal and written) skills

Assistant Manager Reconciliations Resume Examples & Samples

• Ensure adherence to service level agreements (SLAs)
• Ensure seamless delivery of financial operations
• Identify process improvement opportunities and recommend solutions
• Ensure that GL account controls are in place as per the regulations
• Support the manager in implementing business and change management initiatives
• Manage quality in own area of work
• To act as Reviewer for a range of Balance Sheet accounts ensuring that reconciliations are operated in accordance with both internal and external policies
• To provide an advanced level of specialist knowledge to support complex queries raised by the departments key stakeholders (SBUs, Controllers, Systems Control etc)
• Build relationship with the departments key stakeholders (SBUs, Controllers, Systems Control etc) to ensure business needs are understood and to enhance the service offering
• Ensure all AO&R month end commitments are met and appropriate engagement meeting / timetables are in place
• Regularly monitor accounts (frequency determined by nature of account) to ensure reconcilers follow up IAR and BNR in a timely manner
• Provide SME support to reconcilers (when required) to ensure IAR/BNR and complex requests/queries are managed effectively
• Ensure reconcilers provide insightful commentary to key stakeholders as part of AO&R process
• Supply required information to allow onward reporting of the AO&R accounts to ensure that the AO&R pack is compliant with Group policy and meets best practice
• Provide further ad hoc analysis to support the AO&R pack, providing insight to high risk accounts
• Maintain write off log in support of Group reporting requirements
• Work with various Audit stakeholders (Internal/External Audit, SOX Business Partners etc) to ensure various audit requirements are met and recommendations are implemented
• Provide an advanced level of specialist knowledge to support complex queries raised by the department’s key stakeholders. (SBUs, Controllers, Systems Control etc)
• Provide management information to allow the tracking of the team performance
• Complete various attestation requirements
• Review cross cluster journals produced by BFSS Rec CoE on behalf of various Barclaycard SBUs, ensuring documented processes correctly followed
• Review and authorise card scheme (i.e. Visa & MasterCard) returns prepared by BFSS Rec CoE
• Review Eliminations activity (Intercompany mis-matches) undertaken by BFSS Elims team and provide SME support when required
• Complete monthly Eliminations attestation via Eliminations portal as per Group Guidance
• Regularly monitor eliminations activity to ensure BFSS Elims team drive down the number of Intercompany mismatches (eliminations)
• Support BFSS Elims team in educating the business to ensure Intercompany mis-match issues are fixed at source
• Approve systems access requests for various key Finance Operation systems
• Analyse and assess the impact of change requests and projects that come from the business and work with various key stakeholders (e.g. SBUs, Controllers, Systems Control etc.) to seamlessly integrate new activities and ensure that the correct controls are put in place
• Takes ownership of the PD process, agrees development plans with Manager and fully utilises “Good to Great” and “70:20:10”
• Responsible for Team coaching and guidance
• Deputise for the Review & QA Manager as required
• Intermediate Analysis Skills
• Computer literacy – including Microsoft Excel, Word and power point
• Other computer literacy – this includes a detailed understanding of data systems such as SAP, Essbase etc
• Basic knowledge of the Operations & Banking systems e.g. SAP &, Imagestar
• Use of Intellimatch
• Ensure timely model performance tracking, and automate the monitoring process to drastically improve process/operation to enable the business make rapid credit decisions against market condition changes
• Ensure the compliance of development and validation of models with respect to internal and external regulatory guidelines
• Model documentation as per internal and regulatory guidelines
• Regular performance tracking and validation of existing scorecards as per regulatory and internal policy requirements
• Work closely with internal model committees to ensure models meet desired compliance requirements
• Degree in Bachelors’ in Engineering / Bachelors’ in Technology or Masters in Statistics, Mathematics, Economics ,Operational research field, Chartered Accountancy, Engineering, Masters in Business Administration
• 3-6years of relevant experience in analytical consulting industry
• Identify process improvement opportunities in the Barclays retail and corporate banking businesses regarding Quality, Cost & Delivery
• Execute Medium/High impact six-sigma/lean projects within agreed timeframes
• Mentor White Belt projects
• Enhance quality DNA within Global Payments by quality training & project mentoring
• Drive change through cross-functional teams
• Deliver QNI (Quality Net Income) & financial savings through projects
• Ensure adherence to project tollgates
• Build relationships with senior management, project team and stakeholders and secure their support to achieve project goals
• Graduate / postgraduate in any discipline or equivalent with White Belt / Green belt training / certification
• Minimum 4 years of experience with experience in being part of Lean/ Six-sigma project teams
• Ability to execute Medium/High impact six-sigma/lean projects within agreed timeframes
• MS Office (Power point & Excel), MS Visio & MS Project
• P&L generation and explanations supporting BP&A team. Requires good accounting skills to ensure correct reconcilations are done and are properly documented
• Monthly Balance Sheet Substantiation including INFORM reconciliations to support platinum and Galaxy SAP posting with clear documentation as required. This is a key control as part of the month end process
• Detailed anaylsis on the reconcilations to then be used to highlight risks and recommendations to senior stakeholders
• Month end reviews, ensuring automated journals are accurate. Posting any adhoc journals needed for month end close. Ideal candidate should be able to communicate key findings to the rest of the team accordingly
• Manage Sales credit process end to end including liaising with Japan/Asia to ensure all business areas are covered
• Settlements and trail payments completed in a timely manner. To control end to end process by liasing with all teams involved and escalate any issues accordingly
• Assist in tax reporting processes by working closely with Distribution Support and Tax Teams
• The right candidate will have previous experience in a financial control role preferably gained from within financial services
• The right candidate will have an strong excellent attention to detail, maintaining strong controls over designated area’s, providing detailed commentary, documentation and audit trails. together withThey will need to demonstrate creative problem solving/issue resolution skills and will demonstrate strong communication skills and be a pro-active team player
• Strong written and verbal communication skills are required in communications with senior stakeholders including reporting for company board of Directors
• Good knowledge SAP, Finance network systems and of excel is are essential
• Preparation of key product files for Woolwich Plan Manager, Barclays Asset Management Limited and BB Plc to drive accurate calculations to support month end journal processing for income, costs and balance sheet movements including Assets Under management
• In depth understanding of fund management entities to ensure the accuracy of the balance sheet reporting in legal entities through General Ledger control processes, ensuring all key risks are identified. Analyse findings and recommend adequate resolutions to senior stakeholders
• Support financial controller in preparation of analysis of balance sheet and income statement key balances and movements for discussion at monthly LOR calls
• Support financial controller in analysis of P&L for entities and liaise with BP&A for forecasts and movements and agreeing monthly results
• Prepare in depth and complex analysis of legal entity balance sheet provisions including the investment banks structured product cost funding for the UK and offshore plans for bi-annual reporting to the Board of Directors
• Manage bank account cash flows, reconciliations and analysis for 3 bank accounts
• Completion of capital plans of WPM and BAML and work with FC to propose changes to internal buffers and dividend proposals.Assist in the production and presentation of financial analysis for board members, .examples include Income Statement/ Balance Sheet/Capital Adequacy and commentary
• Assist in the production of audit schedules and back up to support interim and year end external audits
• Support delivery of cash reconciliation and capital management
• Manage bank account cash flows, reconciliations and analysis for 3 bank accounts maintaining adequate liquidity levels
• Completion of capital plans of WPM and BAML and work with FC to propose changes to internal buffers and dividend proposals. Communicate these findings accordingly to Group Treasury
• Assist in the production and presentation of financial analysis for board members
• Support delivery of product and operational changes to the team
• Support change initiatives in respect of improving financial accounting / Control procedures / processes and systems ensuring these are effectively “bedded in” as appropriate
• To develop and report financial and other performance measures which are required by the business
• Liaison with investment managers/ fund administrators/ Audit / Internal business area’s
• Effective communications and relationships across all stakeholders
• Liaison with internal business areas regarding income/expenses, supplying complex data and resolving queries
• Effective liaison with key stakeholders e.g. Operations, Compliance, Risk, Audit, fund accountants
• Build trust and credibility by delivering high quality data to timescale
• Own the day-to-day credit relationship for a nominated portfolio of customers
• Act as liaison for risk management information purposes with RSMs, accountants, solicitors and other relevant people
• Co-ordinate the interface with LB Risk for the nominated portfolio of customers
• Use Zeus to analyse historic and projected financial information to identify key issues and monitor compliance with covenants and terms prior to discussing with Relationship Director
• Create Zeus credit applications on behalf of RDs (applying judgmental input) and collate paper attachments
• Occasional customer visits with the RD to discuss lending proposals in detail, making recommendations as appropriate
• Responsible for collating and managing customer produced financial information and input on Zeus or co-ordinate input by audited accounts team
• Populate Zeus with annual reports & supplementary credit information for target accounts. Use expertise and judgement to make recommendations to the RD regarding credit issues for these customers
• As required, develop and maintain contacts with credit-related specialists in other branch sectors and other areas of the Group (e.g. for specific industry-related risk issues)
• Good communication and presentation skills (written and verbal)
• Confidence to make recommendations, using influencing skills as appropriate (up to RD level)
• A strong commercial awareness
• Ability to organise and prioritise workloads
• Keyboard skills and strong Word, Excel and PowerPoint user
• Proficient in use of internal computer systems including Customer System, Zeus, Customer Relationship Management System and any other platform applications
• High level of analytical and numeracy skills
• Assists Associate Store Manager with hiring and recruiting of store employees
• Assists Associate Store Manager with on-the-job training to new employees
• Assesses the effectiveness of the team, and provides the appropriate level of coaching performance feedback
• Ensures desired brand experience is being fostered in store through individual and team customer interactions
• Promotes community involvement to drive brand awareness and loyalty
• Fosters customer centric culture by recognizing and rewarding team
• Serves as leader on duty
• Creates and outstanding shopping experience bringing Athleta to life through this new expression of the brand (understands and leverages Call Center, catalog & online store)
• Has a passion for delivering exceptional service everyday and inspires by example
• Creates an inspiring shopping environment through effective merchandising capability, high in store standards and compelling visual presentation
• Responsible for opening and closing procedures
• Works with visual merchandising team to effectively position merchandise and signage within the store
• Completes projects as assigned by Associate Store Manager and GM
• This role may require a focus on one or more specialties including but not limited to visual merchandising, human resources, community involvement, inventory management
• Interacts with all levels of team, customer, community and corporate partners
• Supervises sales team
• 1-3 years of retail management experience
• Ability to communicate well with others and provide clarity to the team about the brand vision and the day-to-day goals
• Has a solid understanding of the business, and applies knowledge to impact the business
• Demonstrates creativity in problem solving
• Supports implementation of Gap Inc. Outlet initiatives in store
• Communicates relevant customer feedback to HOS and/or Associate Manager
• Actively participates in quarterly and annual focal review process
• Partners with HOS to create goals and individual development plans that support personal performance needs and growth
• Promotes team collaboration through modeling Gap Inc. Purpose, Values and Behaviors, thereby maximizing store performance
• Responds to email and voicemail communication in a timely manner
• Performs various administrative duties as required
• Demonstrates time management and organizational skills
• Demonstrates proficiency in training, sales generation and leadership of functional teams
• Demonstrates ability to coach, provide feedback, and manage substandard performance
• Demonstrates conflict management and resolution skills
• Ability to model professional behavior as outlined in the Code of Business Conduct, at all times
• Ability to create a positive work environment
• Six months of Gap Inc. experience preferred

Unassigned Assistant Manager Resume Examples & Samples

• Demonstrates ability to manage complex and competing priorities
• Demonstrates ability to accurately assess teams and situations and create actionable development and improvement plans
• Demonstrates Customer Experience skills
• Demonstrates visual merchandising skills
• Ability to communicate effectively with sales associates, customers and management
• Ability to listen to feedback and take constructive action
• Ability to demonstrate excellent customer service when on sales floor
• Previous retail experience preferred
• Experience supervising teams preferred
• Responsible for managing all National Advertising, Mailer, Scent and ROP retailer tags. Submit recommendations for budget spend and assess program ROI for future application
• Develop and manage the seasonal marketing grids including, all North America CPMS work requests and 360 sheets for key launches
• Responsible for assuring that Program Grids, Side by Sides and Programming Calendars are updated and maintained on a weekly basis for the North America affiliate. Manage COOP and Visual Week Budget (30% of total A&P Spending)
• Ensure all work requests are completed and updated in a timely fashion for the North America affiliate. Responsible for compiling information, including inputting advertising entries in Passport system for budget tracking
• Responsible for entering forecasts and project detail into Creative Project Management System (CPMS), and to Global Marketing (for items not tracked in CPMS). Resolve all issues during the process. Track each job to completion
• Point person for all retailer advertising approvals. Ensure creative and copy is aligned with global product strategy. Anticipates, identifies and resolves any issues in partnership with retailer
• Point person for visual weeks, in store visuals and creative requests. Liaise with production house for execution
• Responsible for ordering, tracking and sending all advertising materials including comps, visuals, layout, etc. to retailers
• Thorough knowledge of PC as well as CPMS, CPES, NPD, Data warehouse, Passport System, Source 4, FSM, e-Demo, Cliqbook, Gelco and Web Invoice preferred
• Must be an excellent team player with the ability to build, foster and nurture relationships with members of the Global Marketing team and cross-functional teams
• Ability to grasp key marketing analytical skills while also being extremely creative
• 4 years experience
• Development and tracking of new global product launches as well as launches specific to North America, Latin America, and EMEA
• Evaluation of new product submissions from R&D and Outside Vendors, in tracking formula changes, and in conducting in-house and walk-around testing
• Participates in any new brainstorming sessions with consumers
• Partners with team on the evaluation of competitive prototypes
• Analysis of the competitive marketplace (specifically North America, Latin America, and EMEA)
• Proofs ingredient labels (ILNs) and assists with PaxPro approvals
• Evaluation of competitive makeup products and in the preparation of makeup competitive reviews
• Prepares display boards for presentation of shades, market-specific lineups, trend statements, etc
• Ensembles shade palettes together for New Product launches, GWP, PWP, holiday, and TR programs
• Evaluates, tracks and approves existing makeup reformulations
• Evaluates production shade standards and powder pressing standards
• Participates in yearly QA makeup reviews
• Minimum of 4 years previous experience with evaluating shaded makeup products- the absence of a Product Development background may be overcome by pertinent business experience in the cosmetic industry
• Creative ability and strong skills in tactile/aesthetic evaluation of cosmetic products as well as the ability to communicate product understanding
• Clear, concise business writing skills as well as verbal skills; be able to convey ideas in a concise and clear way
• Ability to travel inside the US and oversees to EL manufacturing plants and outside vendor facilities
• Working knowledge of computer programs such as Word, Powerpoint, Excel and internal data bases (AS400 and Data Warehouse)

Assistant Manager, Front Resume Examples & Samples

• Providing input and feedback on creative concepts, as it relates to technical feasibility
• Provide solutions in line with approved design specifications and business requirements
• Create proof of concept prototypes to help with the selection of solutions
• Provide estimates for development work to include analysis, programming and testing
• Participate in internal production reviews
• Provide appropriate feedback on the status of project work or problem resolution
• Analyze software problems and provide solutions to those problems
• Keep open and continuous communications with Producers and other members of team with regard to workload and project challenges
• BA/BS degree. In lieu of a university degree, relevant skills or experience required
• Minimum of 4 years of professional experience in online Application Development with specific focus on
• Integration of front-end technologies (such as HTML5, CSS3, JavaScript, including JQuery, Prototype, DHTML and related technologies (JSON, HTML 5) into functional websites)
• Experience researching, developing and applying new technologies and methodologies
• HTML, CSS, JavaScript libraries, JQuery, PhoneGap, some iOS development development experience
• Comfortable with Adobe CS for working with layout and design files
• Ability to identify design and font specific issues in front-end interfaces and offer solutions
• Documentation of code and familiarity with W3C compliance and responsive viewing
• Experience building data-driven web applications leveraging PHP/MySQL
• Knowledge of popular APIs such as Facebook, Twitter, Google, etc
• Ability to show a portfolio and provide code samples
• Experience with mobile development, including responsive design
• Strong consistency and attention to detail including design aspects and screen resolution
• Working knowledge of mobile application development
• Ability to research, effectively communicate and collaborate across groups
• Ability to prioritize and manage multiple projects simultaneously in a fast-paced environment
• A motivated, self-starter
• Culturally-aware aware of wider communications/marketing trends and culture as a whole
• A thorough understanding of issues pertaining to older browsers (IE 7, IE8)
• Experience with Canvas/CSS animation
• JavaScript frameworks
• IPhone development experience - iOS or PhoneGap
• PHP + experience in other OO languages
• GIT or SVN Version Control
• Experience of working in a Digital Agency environment
• Experience with Adobe After Effects and video editing (FCP/Premiere/Avid)
• Manage the store in the absence of the Store Manager
• Increase sales and profit through the successful day-to-day running of the store
• Coach and motivate staff and initiate staff incentive schemes in order to achieve sales and company goals
• Consistently deliver brand vision in store and through exceptional customer experience
• Deal with all staffing matters such as appraisals and disciplinary issues in the absence of the Store Manager
• Coordinate rotas and overtime and manage budgetary and administrative processes
• Monitor sickness and other absences such as holiday and maternity leave
• Take ownership for the recruitment process from authorization to offer stage
• Regularly update staff on business performance and new merchandise
• Build relationships with customers
• Lead by example by having a visible shop floor presence
• Ensure compliance with Global Retail VM standards and guidelines in all multibrand stores within SEA
• Accountable for setting standards of excellence in Singapore lead market for multibrand
• Coordinate and build knowledge with country VM / Sales team by cascading SEA VM direction/expectation and provide knowledge/immediate feedback to country VMs
• Ensure full integration with SEA Retail Marketing / Country Brand Communication & Sales team
• Coach in-country VMs to embed VM principles/guidelines and upgrade their skill sets
• Identify and communicate market needs and best practices to the SEA VM Manager
• Keep up-to-date on competitor analysis as well as current and upcoming fashion trends across the Market. Provide locally applicable tactical solutions to competitor actions
• Act as a liaison between SEA and local VM teams to ensure our allocated windows are displayed in line with specified marketing calendar/campaigns and comply with window guidelines. Drive flawlessly execution including window stickers, graphics and mannequins
• Works closely with multibrand project team and other key stakeholders to ensure special initiatives are managed and implemented according to budget and timeline provided
• Manage the rollout plan for VM Trainings / Workshops to multibrand stores across SEA and measure their effectiveness
• Lead further projects as assigned
• Leadership and influencing skills
• Fluency in English
• Good numeracy, literacy, verbal and written communication skills
• Secondary education or equivalent professional experience
• 5 years dedicated VMM experience
• Experience working across multiple stores essential
• Experience from working in fast fashion Retail
• Help monitor the category financial targets
• Help define the category financial targets for the SEA and the markets in terms of net sales, margins, sell through, stock turn, market share
• Assist in the range analysis across SEA
• Assist in the development and co-ordination of the SEA category merchandising and category marketing plan
• Prepare all markets with detailed and innovative sell-in tools for the category
• Assist in the detailed range roll out plans, brand range execution and World Class Supply Chain business model implementation
• Help train subsidiaries for local execution and fine-tuning of SEA category merchandising and marketing tools
• Define the SEA category product range per channel/consumer and develop sell in packages
• Monitor SKU efficiency
• Help defining the pooling and replenishment options in co-ordination with the SEA Operations team
• Help Co-ordinate the category forecasting process the subsidiary trade marketing and SEA forecasting function
• Help prepare category product range presentation material
• Drive the category price and distribution strategy across the SEA
• Set a harmonized category pricing strategy for all SEA markets
• Define the category range and distribution channel strategy by defining concrete guidelines for the markets on product availability per retail door and distribution channel
• Monitor regularly compliance of the markets to the set range distribution channel guidelines
• Assist in data gathering of market data and trends for the further development of the brand across the SEA
• Follow up with the SEA subsidiary trade marketing teams on the implementation details of category programs and events to deliver set objectives
• RMA range input on a seasonal basis
• Ad hoc range reporting and presentations
• Range preparation in RMA
• Ad hoc range analysis
• Response to regional and global requests regarding the category development in SEA

Vans Assistant Manager Resume Examples & Samples

• Assists with maintaining payroll and store scheduling within established guidelines to ensure proper coverage based on business needs
• Assists with training and motivating associates to achieve maximum sales productivity and ensures that sales plans are achieved
• Assists with ensuring proper sales promotional setup of store and maintenance of sales floor and stock room to create a neat, clean, and well presented store
• Assists with communications to Store Manager and District Manager regarding all employee relations, day-to-day operations and any compliance related matters 6. Adheres to policies and procedures, standards and practices and company directives including Loss Prevention, Health and Safety, Human Resources and proper cash handling procedures
• Assists with recruiting, hiring, developing and retaining store personnel
• See Core Competencies
• Manages payroll and store scheduling within established guidelines to ensure proper coverage based on business needs
• Trains and motivates associates to achieve maximum sales productivity and ensures that sals plans are achieved
• Ensures proper sales promotional set-up of store and maintenance of sales floor and stock room to create a neat, clean, and well presented store
• Communicates with District Manager regarding all employee relations, day-to-day operations and any compliance related matters 6. Adheres to policies and procedures, standards and practices and company directives including Loss Prevention, Health and Safety, Human Resources and proper cash handling procedures
• Ensures compliance with all HR/Payroll requirements according to established standards and practices including new hires, rehires, positions changes, suspensions, and terminations
• Recruits, hires, develops, and retains store personnel

First Assistant Manager Resume Examples & Samples

• Assist in visual presentation and ensuring sound operational practices
• Proven ability to motivate others and work as a team to meet and exceed goals
• Availability to work day, evening and weekend hours

First Assistant Manager Maurices Resume Examples & Samples

• Leading and Inspiring a team focused on customer obsession and driving results
• Assist with talent selection, associate development and retention
• Support the manager in generating sales and profits and managing expenses
• Assist in driving new ideas, sharing information with others and creating solutions to problems
• Previous supervisory experience required; preferably in a specialty retail environment
• Strong selling abilities and the ability to build customer relationships

Assistant Manager ORA Resume Examples & Samples

• Overall, work is moderately complex involving mostly routine and some non-routine situations / challenges
• Work is specialized in nature and performed under general direction according to established methods and processes
• Branch compliance (AML, TF and FCAC) work is complex and requires industry experience and excellent knowledge of HSBC Group and local regulatory policies, practices and legislation
• HIFC compliance related work is complex and requires industry experience and excellent knowledge of HSBC policies and practices and applicable securities legislation and MFDA By-laws and Rules
• Position will provide guidance and oversight to more complex circumstances and will have designated authority within assigned limits
• Requires considerable initiative and independent judgment in completing work, with unfamiliar situations or challenges addressed by the next level manager
• Problem resolution involves judgment in applying or adapting procedures to address situations as well as searching for or setting precedents for continuous improvement
• Outcomes are reviewed in terms of adherence to general policies, accuracy of methods, continuous improvement, and general efficiency
• Decisions have a direct impact on the functional area, other potential business units, customers and direct reports
• May be required to work shifts outside of regular business hours in a call centre environment
• May be required to travel within region to fill management responsibilities
• Requires industry-specific courses to serve as primary or back-up HIFC Branch Manager. To serve as primary HBM the incumbent requires: Proficiency requirements*
• Registerable as the BM under the applicable securities legislation
• 3 - 5 years of related work experience
• 2 years of experience leading and managing others
• 2 years experience selling mutual funds
• Excellent problem solving skills to resolve issues within own functional area and /or across functional areas
• Excellent knowledge of HSBC’s products / services
• Excellent knowledge of HSBC’s policies, practices, procedures and systems within own area
• Excellent understanding of legislation and regulations as they apply to own area
• Experience managing multiple projects with multiple deadlines
• Must be mobile in local area
• Proficiency requirements could include any one of
• Canadian Investment Funds Course; or
• Investment Funds in Canada AND the Branch Manager Course offered by CSI or IFIC; or
• A Branch Compliance Officers Course offered by Investment Funds Institute of Canadian Bankers
• World Selection Portfolio certification (training provided by Asset Management Canada, AMCA)
• Aware of and understands how own area of the business performs (e.g., is profitable, conserves costs, etc.)
• Ability to speak / understand a second language is an asset
• Overall work involves mostly straightforward challenges
• Branch compliance (AML, TF and FACTA) work is straight forward to moderately complex and requires industry experience and excellent knowledge of HSBC Group and local regularoty policies, practices and legislation
• HIFC compliance related work requires industry experience, knowledge of HSBC policies, practices and applicable securities legislation and MFDA by-laws and Rules
• Decisions have a direct impact on the functional area, customers and employees within team
• May be required to travel within region to backfill service and support responsibilities
• Requires industry-specific courses to serve as primary or back-up HIFC Branch Manager. To serve as primary HBM the incumbent requires
• Ability to lead and guide othersAdvanced problem solving skills to resolve issues within own functional area
• Advanced knowledge of HSBC’s products / services
• Willingness to be mobile in local area
• Proficiency in any one of the below courses/certification is an asset
• Canadian Investment Funds Course
• Ability to manage multiple projects with multiple deadlines
• Supports the Manager Development/Commercialization in developing a defined range of products
• Ensure product is developed to cost targets. Work collaboratively with suppliers to optimise value/cost ratio
• At least 5 year experience working in Industrial, mechanical, material or chemical engineering field
• IT knowledge (basic office applications, competent in the use of PDM)
• Preferably holds a degree in a post-secondary discipline (e.g. Associate’s Degree, B.A. etc)
• Fluent English (Speaking, Writing, Reading)
• Educational Background: Degree or diploma in Retail Merchandising or related discipline, or equivalent experience
• Minimum 3 years of proven retail management experience in a high-volume, fast-paced retail environment
• Positive, high energy team player with proven leadership capabilities who takes initiative and ownership, and drives results through people
• Excellent communication, presentation and negotiation skills
• Welcoming, approachable and fashion-forward individual with an enthusiasm for learning about and sharing trend and product knowledge
• Experience leading change in a rapidly growing business environment
• Proven success in the achievement of sales and profitability targets
• Keeps abreast of competitive, cultural and fashion trends
• Strong knowledge of Microsoft Office and aptitude for system-based tools
• Ability to work across the training cycle from TNA, design, delivery and evaluation
• Highly developed stand up delivery skills that include structure and style criteria
• Ability to analyse how training materials have 'landed' with required audience and adapt style accordingly to maximize impact and learning
• Ability to analyse results, conduct effective training needs analysis and determine the most effective solutions for training
• Supplier. Stakeholder and Customer Relationship Management
• Self motivated and ability to remain positive when challenged
• Ability to work proactively with members of the team/business to enhance materials to ensure BSS is recognized as the 'Centre of Excellence'
• Ability to seek out and adopt Company and Industry best practice for delivery of training materials, using a variety of mediums
• Adaptability to work in a fast changing environment
• Ability to use systems and IT to deliver training and input relevant MI
• Familiar with Operating Systems (Windows 98/95/200 etc) and working knowledge of Windows (Word, Excel, PowerPoint)
• Minimum of 4-5 years of domain experience
• Proven minimum 2 years experience covering TNA, Design, Delivery and evaluation within a contact centre environment
• Proven track record in the following
• Delivery of Operational improvements with clearly realized benefits relating to improvements in staff capability (advisor and management)
• Raising coaching and staff development standards within a contact centre
• Raising overall quality standards within a Contact Centre
• A recognized bachelor’s degree/diploma preferably in Banking, Business, Finance, Economics, Accounting or Management
• Minimum of 2 years operations management experience
• Mature, analytical and proficient with computer software and applications
• Willing to work staggered/shift hours and on public holidays
• Excellent communication and interpersonal skills with strong leadership and motivational skills
• Proven training and coaching abilities
• Team player and able to work in a highly challenging environment
• Ability to read and converse in Mandarin is an advantage
• Ability to lead and guide others
• Advanced problem solving skills to resolve issues within own functional area
• Ability to speak / understand Cantonese / Mandarin is an asset

Assistant Manager Gap Outlet Allen Premium Resume Examples & Samples

• Demonstrates exemplary personal customer service and selling skills
• Models effective Management on Duty behaviors to maximize staff performance and productivity
• Participates in sourcing, selection and on-boarding activities for non-exempt store associates
• Builds strong relationships with store-center partners
• Complies with all Federal, State and Gap Inc. employment requirements,
• Ability to lead a team
• Lift and carry up to 50 pounds

Assistant Manager, Costing & Negotiation Resume Examples & Samples

• Support seasonal routine of a systematic garment costing regime and provide key input and support to both Managers of Costing Process & Projects and Costing & Negotiation
• Prepare seasonal and ad hoc reports to support the Costing and Negotiation manager with key insights into cost driver developments
• Ensure LOs take a consistent approach to costing, through monitoring and validation of LO’s application on SOPs and adherence to processes
• Prepare the seasonal routine templates for cost negotiation of all relevant cost components, collect and consolidate the data
• Collect economical trend and government policy change information that impact apparel sourcing products
• Support all related costing projects, seasonal audits and cost validation activities to ensure fair and consistent cost are applied
• Work closely together with global costing teams that include, LO Costing & PCE and CC Costing to ensure end to end consistent application of costings
• Knowledge of apparel manufacturing industry, specializing in product costing, product development, or production
• Good understanding of global cost drivers – specific to apparel industry
• Strong presentation, communication, MS Excel and Power Point skills
• Bachelor’s degree, or technical degree with major focus in apparel textile or manufacturing
• At least 4 years of progressive experience in the apparel industry with costing responsibility
• Assist Manager with yearly department budget
• Bachelor’s Degree in Business, Supply chain or related field Required
• 2+ Years in Production/Product Development, MP&A and/or Supply Chain experience in a Global Environment
• Understanding merchandising, product sourcing and delivery. Experience in one or more of these functions in a retail environment is a plus
• Working knowledge of master data management (MDM) processes and systems
• Familiarity with freight, transportation and shipping Logistics
• Working knowledge of purchase order management processes and tools
• Ability to travel globally is a plus
• Excellent organizational and time-management skills and an ability to manage multiple initiatives with shifting priorities while adhering to strict deadlines
• Proficiency in Microsoft Office Excel, Word, PowerPoint to support data analysis
• Familiarity with web based collaboration tools
• Implement overall strategy for marketing plans and launches in an integrated manner across marketing channels
• Develop relationships and work closely with key vendors and merchant teams on upcoming initiatives
• Partner with Merchants, Store Operations, Digital, Creative, Visual, Procurement, Campaign, Project Management and Safety Assurance teams to develop and manage effective marketing programs
• Support marketing initiatives through multiple marketing channels including in-store, digital, website, direct mail and media channels
• Responsible for analyzing performance and sales to develop future programs
• Handle all project communication to internal teams
• Bachelors Degree in marketing or a related field
• Minimum of 1-3 years of Marketing experience, preferably within a retail environment
• Comfortable with ambiguity, agile, business-savvy and resourceful
• Be a team player with excellent relationship, communication skills, the ability to multi-task, strong analytic and time management skills
• Must also be proficient in MS Excel, Word and PowerPoint
• Exceptional communication/negotiation skills
• Diploma or degree holder is preferred
• Should have minimum 3 years experience in operations is preferred
• Experience in billing processing, securities operations or banking will be an added advantage
• Willingness to work on Malaysia public holidays, if required
• Team oriented and ability to work under pressure
• Strong execution skills in a multitasking mode and followup effectively
• Self-starter with excellent attitude, communication and interpersonal skills
• Possess very good interaction skills, and is highly articulate
• Perform the weekly & monthly P&L reporting of Corporate Treasury non-trading books, mainly for Covered Bonds & AFS securities
• Communication of daily (where applicable), MTD and YTD results to the Front Office vs. Estimate – explain variances and obtain sign-off
• Investigation and resolution of P/L discrepancies arising from incorrect booking of trades, missing deals, system errors, valuation methodologies, etc. by liaising with Front / Middle / Back Offices, Risk Management and IT
• Address queries from external and internal clients with regards to trade booking, P&L, spreads and reporting issues
• Prepare monthly and quarterly submissions required for Statutory and Regulatory Reporting
• Perform monthly accounting entries, reconciliations, and attestations including preparation of the Standards of Documentation package for Corporate Treasury books
• Perform P&L and balance sheet analysis on a monthly and quarterly basis for CT Front Office, Finance, and Statutory and Regulatory Reporting
• To respond to the Front Office, Statutory and Regulatory Reporting, External and Internal Audit, and Financial Control areas for additional requests and perform impact analysis
• Ensure that all recurring & non-recurring procedure manuals and documentation is complete and up-to-date for the area
• To review existing processes and to streamline activities whenever possible
• University Business or Accounting degree
• Responsible for implementing new regulatory requirements including analyzing and interpreting new rules and regulations, assessing reporting implications, designing and coordinating data collection processes and reporting templates, actively exploring report automation opportunities, communicating and providing guidance to finance units on new reporting requirements
• Prepare more complex returns to OSFI, Bank of Canada, Statistics Canada and CDIC on a timely and accurate basis
• Review regulatory returns prepared by financial analysts and provide active coaching
• Prepare and review variances analysis. Work closely with reporting units to address reporting matters and issues
• Plan and lead various process improvement projects, make recommendations for process improvements and once approved carry through with the implementation. Update and monitor controls to ensure data integrity
• Work in a team environment with other areas of the Statutory and Regulatory Reporting, Accounting Policy and the Platform Finance staff to coordinate accurate and efficient production and review of reports
• Work with platform finance to identify and address gaps in annual housekeeping changes in OSFI returns
• Participate in regular CBA meetings
• Liaise with internal auditors on queries related to regulatory reporting
• Overtime is required typically around the fiscal quarter-ends and year-ends and CDIC reporting period
• Advanced user of MS Excel
• Proficient in Word and Powerpoint
• Sets and prioritizes daily store business goals with HOS and leads team to achieve them during Management on Duty (MOD) shifts
• Ensures store standards and processes are consistently maintained at all times
• Executes projects in a timely manner as directed by HOS and/or Associate Manager
• Contributes to the achievement of all store financial, revenue and expense targets
• Participates in a high-quality associate experience for new associates
• Executes all Division of Responsibility as assigned by HOS
• Passion for customer service
• Excellent delegation and follow-up skills
• Demonstrates business comprehension
• The Assistant Manager, Technical Operations, in the Media Operations department, is the primary line manager and key contact for all activity reporting, monitoring and supervising of all above mentioned technical operations activities as well as scheduling of the Technical Operations personnel like Video Editors & Sound Engineers reporting to him, by assigning them work for the day/week and supervising them and monitoring their output delivery and reporting such activities
• Minimum Graduate or above
• Also domain knowledge and practical experience in the technical aspects of the media processing, editing, sound editing etc. is a definite value-add
• Minimum seven (07) years work experience in technical operations and perhaps some background experience as a video editor or a sound engineer or technical quality check supervisor or in post-production operations / special effects or animation operations
• Manage the creation and distribution of foreign language trailer DCP’s and online video masters for all international markets
• Maintain Esprit and Material Control number data in Copper for international assets including subtitle translations, dubbed audio materials, localized picture files, and dub cards
• Coordinate data transmissions via studio and vendor digital delivery networks
• Coordinate freight courier shipments
• Receive incoming shipments of physical assets and prepare them for delivery to Library Services and Fox Sound
• Create purchase orders
• Support International Post Production project teams as needed
• Coordinate the content delivery and technical run-throughs for international theatrical publicity screenings in the US
• Coordinate the content delivery and scheduling for internal screenings on the lot
• Distribute and collect NDA's
• Create and distribute MPAA Certificates of Origin to requesting territories
• Upload legal main and ends documents to Copper
• Coordinate local courier deliveries
• Track and arrange return of DCP’s to digital cinema distribution vendor as needed
• Collaborate on special projects as required
• Post Production experience with knowledge of the following areas: dubbing, subtitling, graphic localization, and d-cinema mastering
• Experience in international distribution

Assistant Manager, MAC PRO Resume Examples & Samples

• Must have 4+ years of prior product concept to market experience
• Candidate must have attention to detail and ability to work independently in a fast-paced environment
• The ability to think strategically, conceptualize and implement new ideas is essential
• Strong attention to detail, project management, analytical and creative thinking/problem are required
• Must be excellent team player and have excellent communication skills with the ability to design and deliver presentations to a group
• Retail industry is preferred, but not required
• Must have strong computer skills (Word, Excel, PowerPoint)
• Participate in the creation and documentation of training and job aids
• Provide leadership, motivate, mentor and develop staff
• Review, adjudicate and manage life and disability claims to determine benefit entitlement and approve claims over an analysts authority limit
• Support the ELC Online Corporate Digital Marketing team by partnering with internal stakeholders, Online and Brand digital teams, along with agency partners, to drive sales across multiple brand-specific websites. Support the development partner marketing strategies, source new opportunities in the media/marketing space (including cross-platform opportunities) and assist in implementation
• Bachelor’s Degree with at least 4+ years related online marketing and overall digital media experience with an emphasis in developing prestige brands in an ecommerce selling environment
• At least two years of experience with working on affiliate marketing programs, direct response display advertising and cross-platform concepts of all kinds
• Understanding of/interest in digital & ecommerce marketing, along with aptitude for learning quickly and taking on new challenges
• Strong project management and exceptional organization skills with high-level of attention to detail, with the ability to work well with corporate and cross functional teams
• Experience with testing and looking for new ways of continuous program improvements
• Strong analytical skills and ROI driven; including experience reviewing campaign performance results and making recommendations for future action
• Ability to manage multiple projects and priorities in parallel while working in a fast-paced environment
• Excellent communication and diplomatic vendor management skills. Experience with performance marketing platforms ( Linkshare) a plus
• Aptitude for working with web-based reports, databases, and various multimedia technologies
• Experience using consumer insights, research and digital analytics tools a plus
• Strong knowledge of Excel , Powerpoint and be comfortable with data

Assistant Manager Virtualization Resume Examples & Samples

• Strong technical knowledge of 3D geometric modeling and computer imagery
• Willingness and passion to work with high-end visualization software
• Adobe Photoshop skills, MS Office skills and basic database understanding
• Ability to create, plan and deliver presentations and trainings
• Verbal and written communication skills in English and Mandarin
• Basic background of footwear product construction of advantage
• 1 year experience in computer imagery
• English language at BULATS level 3
• Computer literacy (MS Office and database understanding)
• 3-year or more experience in CAD or surface modeling will be a plus
• NEW PRODUCT DEVELOPMENT MARKETING (COLOR)
• Supports Executive Director in adapting the overall eye strategy, calendar and support elements to ensure regional and local market relevancy
• Participates in the conceptual development of new products, marketing support programs, and analysis of strategic fit. Helps manage/coordinate all elements required to conduct related Concept Usage tests for the category
• Conducts Eye category competitive analysis and ongoing updates for the Makeup team and Senior Management. Responsible for developing monthly flash report and commentary to recap business dynamics along with developing related recommendations
• Drives the new launch programs’ timely execution by collaborating with cross functional partner groups. (includes but not limited to Global Business Supply Chain (GBSC), Product Development, Packaging, Design, Global Supply (GSR), Creative, and Education.)
• Ensures key timetable dates are met in coordination with Global Business Supply Chain
• Prepares all paperwork and briefing to initiate program development
• Assists ED in with new product pricing recommendations and collaborates with affiliate/regional marketing and International Pricing to finalize recommendation
• Develops COGs estimates in partnership with Finance and liaises with cross-functional team to ensure target COGs is met. Liaises with Packaging, GSR, and Finance to manage COGS updates through completion of new product development inclusive of the feasibility process
• Supports ED in the development, management, and execution of overall Eye category strategy
• Prepares regular subcategory reviews, strategies and programs. Performs ad hoc analysis upon request
• Supports ED in the financial management of category, need gap analysis and in driving business mix
• Responsible for SKU management for managed categories
• Supports ED with management of cross-team initiatives as assigned (e.g., merchandising coordination and development, etc.)
• Serves as Lat Am Liaison for the Makeup Team
• Stays abreast of competitive activity, consumer insights and trends at the global level and across key regions/markets
• PRODUCT/CATEGORY MARKETING SUPPORT
• Assists Executive Director with support plan strategy development and briefing to partner groups including but not limited to: Creative, Copy, Merchandising, Public Relations, Education, Digital, CRM, Events
• Participates in cross-functional concept meetings and brainstorm sessions with Creative, Digital, Merchandising, PR, Education and Special Events to drive development of impactful 360 launch support Follow up with cross-functional partners via recaps and status meetings to drive execution of key deliverables
• MEETINGS AND PRESENTATIONS
• Prepares presentations for various senior management meetings, as well as strategy, brand summit, calendar meetings, quarterly business review, pricing, competitive reviews, regional roundtables, etc
• Supports ED in preparation for cross-functional task force meetings for new launches as needed
• Position requires strong analytical and project management skills
• Excellent written and oral communications, excellent presentation skills, ability to personally organize and set priorities and to drive other people
• Understanding of the role of product development, packaging design, advertising, and sales and their effect on product marketability
• Position requires creativity and thorough knowledge in all areas of marketing including the ability to develop and implement innovative marketing programs, knowledge of global market/consumer trends
• Position requires 3-4 years relevant work experience
• Marketing/Brand Management experience within Prestige Cosmetics industry is a plus
• Previous global and or applied marketing experience required
• Utilize appropriate technologies to conduct supply market research, analysis, evaluation etc
• Identify opportunities of spend consolidation/vendor rationalization to bring in more synergies at PAN India level
• Complete sourcing activities for technology category –including floating RFI , RFPs , supplier evaluation, Supplier capability assessment with the help of business and negotiations with suppliers for closure of deals
• Move the save and productivity needle in the organization
• Ensure that all sourcing activity meets Policy requirements as laid down in SSMP
• Ensure risk management in all sourcing activity is applied appropriately, such that risk to the Group is recognized, mitigated and managed accordingly and in line with governance
• Facilitate business engagement of all Sourcing Ethics, Risks, Governance and Control activity namely sanction screening , Supplier RCAs , Control Assurance Plans and supplier engagement
• Work closely with teams BSS Risk, Compliance, Audit etc to deliver cohesive and effective cross functional working and delivery
• Manage the back end operations functions in sourcing team including raising of Purchase orders , Contract Closure and renewal , SAP purchasing module
• Generation of real time on MIS related to sourcing activity and complying with all group reporting requirements
• Ability to liaise and build excellent rapport within the organization as well as with Vendors, Good PR skills, Negotiation skills, Excellent data management & analytical skills, well versed with MS Excel & MS Powerpoint, Ability to handle Stress
• Ability to deliver, Change agent, Good Rapport building with stake holders, Time management, Organizing skills, Excellent communication skills (written as well as oral), Enthusiastic, Self motivated, Assertive, Result oriented,
• A sound understanding of the principles and application of risk management (in terms of sourced solutions) and commercial project management skills. Sound knowledge of Bank financial approval processes including business case preparation, case presentation to OpCo and all relevant intermediary steering groups
• Graduate from a reputed Institute or University in any discipline ( B.Sc, B.Com, Engineering graduate)
• 6 years of experience in Sourcing/procurement, preferably in a Financial organization or Bank
• Ensuring timely model performance tracking, and automate the monitoring process to drastically improve process/operation to enable the business make rapid credit decisions against market condition changes
• Ensuring the compliance of development and validation of models with respect to internal and external regulatory guidelines
• Working closely with internal model committees to ensure models meet desired compliance requirements
• Degree in Bachelors' in Engineering / Bachelors' in Technology or Masters in Statistics, Mathematics, Economics ,Operational research field, Chartered Accountancy, Engineering, Masters in Business Administration
• Minimum 2 years of relevant experience in analytical consulting industry
• Ensure timely and accurate transaction resolution – OT/ CERT raised
• Analyzing credit exceptions and understanding credit requirement
• Obtaining TOD approval’s as documented in the ICG risk manual
• Preparing MIS for risk analysis
• Suggesting changes in the credit limits to help reduce transaction volumes
• Identifying changes in the risk manual and ensure changes are incorporated in the process
• Coordinating with various Operations team and RM’s for ensuring timely resolution of Offering Tickets raised
• Graduate/ post graduate with excellent verbal communication skills
• Should be able to co-ordinate with various teams
• Basic excel knowledge and banking process
• Should be able to work in staggered timings as the need be

Assistant Manager Securities Resume Examples & Samples

• The incumbent should be a dynamic, self-motivated and resourceful individual
• The role will involve dealing with different levels internally and externally requiring excellent written and verbal communication skills
• Must possess the ability to work well under pressure; able to manage tight deadlines and situations where conflicting priorities arise on a daily basis
• High level of attention to detail and accuracy
• Computer literate with the ability to develop required skills across the basket of applications used across the department
• Possess the ability to develop good working relationships with external departments and internal colleagues
• Knowledge on principals of income, corporate actions or securities finance processing & reconciliation
• Position requires 5 years relevant work experience
• Creativity and knowledge in all areas of marketing including the ability to develop and implement innovative marketing programs, knowledge of global market/consumer/pop culture trends
• Knowledge of the functions of Product Development, Packaging, Design, Consumer Research and Sales
• Independent, self-starter, well organized, detail oriented with exceptional organizational and follow up skills
• Demonstrate ownership of programs and consistent follow-up
• Have strong analytical, written/oral communication and problem solving skills
• Team player with the ability to build, foster and nurture relationships with members of cross functional teams
• Be able to handle a broad range of responsibilities and projects with multiple individuals
• Thorough knowledge of PC (Word, PowerPoint, Excel)
• Must bring in thought leadership and understanding of current & future trends of social media and digital platforms
• Deliver against set KPIs’ and overall goals set for the business
• Monitor trends and adoption of social media tools
• Implement and manage social media campaigns
• Create content or get content created for social media campaigns
• Use social networking analysis tools
• Should have prior experience of buying inventory & planning for on-line media
• Sound knowledge of Social Media Optimization, Online Marketing & Search Engine Optimization gained over a period of 5 to7 years
• Advanced knowledge and understanding of social media platforms and their respective participants (Facebook, YouTube, Twitter, LinkedIn, Google Plus, Pinterest, etc.) and how they can be deployed in different scenarios
• Detailed understanding of web analytics
• Working knowledge of HTML
• Excellent written & communication skills
• Must be creative and self-driven

Assistant Manager MI & DM Resume Examples & Samples

• Ensure regular and timely delivery of MI packs in the area of Fraud/Credit Risk/Market Risk/Risk Measurement/DP&C
• Undertake investigations, business analysis and making recommendations for the development and implementation of new MI/Tools in the areas of Fraud Prevention/Credit Risk/Market Risk/Risk Measurement/DP&C
• Production of new SAS codes/SQL scripts and the enhancement of existing codes/scripts to support all existing processes and systems
• Work with business areas to obtain/clarify detailed requirements for building new Tools/MI and translate those in to Technical specifications
• Produce accurate MI is produced to meet Group and other regulatory requirements related to fraud performance/PQR/GRCR/Market Risk/ Risk Measurement/DP&C
• Create and maintain SAS/VBA/SQL programming and/or shell scripts (in Unix) which are sufficiently robust to enable regular production of processes with the minimum of manual intervention
• Manage process documents in order to retain information, aide knowledge sharing, knowledge transfer, etc
• Support the development and maintenance of complex databases/data marts to enable the production MI. Support in data migration activities
• Support Data Management/DQRS, ensuring the integrity of the supporting databases and associated processes
• Establish and maintain effective working relationship with key stakeholders across businesses served
• Ensure adherence to and compliance with governance, risk policies, procedures and compliance policies
• Degree in Bachelors’ in Engineering / Bachelors’ in Technology or Masters in Statistics, Mathematics, Economics ,Operational research field Engineering, Masters in Business Administration
• 4-6 years of relevant experience in analytical industry
• Knowledge of SAS, SQL and other statistical programming languages
• Knowledge of Operating Systems (Windows 98/95/2000/NT)
• MS Office Skills (Preferably Word, Excel & PowerPoint)
• With Executive Director, propose and execute well thought-out concepts and marketing programs and new product initiatives, involving brands under his/her responsibility
• Work closely with cross-functional partners within the company, Product Development, Package Design, New Launch Management, Merchandising, Education, Advertising, Special Events and Public Relations/Communications, to develop and maximize cohesive, complete marketing programs and their execution
• In partnership with Executive Director, propose and monitor development of all support materials to ensure proper execution / implementation of the programs in the various markets
• Monitor program performance via post-launch recap
• Responsible for preparing all paperwork to initiate new projects and development of all support elements (includes but not limited to, Program Briefs, CPMS work requests, Advertising and Creative Briefs to cross-functional teams: Product Development, Package Design, Global Business Supply Chain, Merchandising, Education, Advertising, Digital, New Launch Management, Special Events and Communications, etc.)
• Prepare under supervision of Executive Director, all forecast offerings, marketing bulletins and other marketing websites postings for programs under his/her responsibility. Monitors markets’ feedback to ensure program viability. Track all marketing bulletins / forecast offerings
• Participate in development meeting (PPD) discussions for respective programs
• Ensure key timetables are met in coordination with GBSC
• Closely manage COGS and development timeline. Work with support departments to ensure that targets are met. Work closely with Finance to accurately project and maintain COG from target to final costs
• Work with Executive Director and Global Pricing Group as well as Global Business Planning to conduct pricing analyses and forecast benchmarks
• Plays an active role in preparing presentation and backup material for various brand presentations and meetings. Manage all Basic Business Comps
• Minimum of 3 years marketing or promotions experience with at least 1 year in the fragrance or cosmetic industry (Fragrance experience a plus) – knowledge of core marketing principles
• Must be able to multi-task, set priorities and work well under pressure
• Must be able to work independently and be flexible to handle changing priorities
• Must have a good balance of creative and quantitative skills
• Highly organized, attention to detail is critical
• Candidate must be a team player, possessing the ability to build and foster strong relationships with cross-functional and affiliate teams
• Likes to work in a fast-paced, dynamic environment
• Strong analytical and organizational skills to ensure all deliverables are met, combined with a high level of creativity and curiosity
• Strong project management skills, with proactive approach to keeping projects on track
• Proficiency utilizing all Microsoft applications including: Word, Excel, and PowerPoint
• Is a subject matter expert able to apply basic Lean Six Sigma (including statistical analysis) tools to investigate existing processes for improvement, and expand the use of these tools within and to other departments
• Participates on project teams, to collect and analyze data, and to design and develop process improvements
• Executes smaller-scale process excellence projects within their area of subject matter expertise and/or department. This includes: identifying opportunities for improvement; preparing a case for change (based on data); engaging appropriate management level approval and involvement; preparing a project execution plan; executing the DMAIC methodology steps; ensuring effecting control plans are in place; and writing phase and project closure reports
• Is responsible to ensure larger-scale process excellence projects lead by a Business Solutions& Architecture are maintained after project close out, and benefits sustained over time
• Develops and maintains strong relationships with functional managers, Business Solutions& Architects, project managers and other Process Excellence & Operational Efficiencies team members. Communicates support needs and engages these groups in support of project execution
• Counsels Business/Functional/Operations or Technology & Operations Unit managers with respect to basic Lean Six Sigma tools; application of the Lean Six Sigma methodology; and improvement opportunity identification
• Is responsible for smaller-scale project results and the quality of project execution
• Achieve(s/d) Lean Six Sigma certification
• Promotes process excellence awareness by using the Lean Six Sigma methodology and demonstrating technical proficiency in using Lean Six Sigma tools. Takes a “hands-on” teamwork approach to problems, opportunities for improvement, planning, and people associated with all aspects of the Lean Six Sigma program
• Understanding of Lean Six Sigma and Project Management principles – Understand key concepts and processes. Demonstrates these skills in routine situations. Identifies critical success factors, performance targets, defining objectives and scope; successfully utilizes techniques for assessing processes and establishing benchmarks for performance, for smaller-scale Process Excellence projects
• Results-oriented –sets and pursues a standard for performance which is higher than that set by management. Measures outcomes against that standard. Makes specific changes in the system or in own work methods to improve performance (i.e. efficiency, effectiveness, quality, Client satisfactions, and profitability). Has a passion for continuous improvement. Is positive and projects confidence for continuous improvement
• Takes initiative – questions status quo, and makes and implements suggestions for continuous improvement; takes responsibility for personal development; goes beyond stated expectations to add value; identifies improvements proactively without waiting for direction. Projects genuine personal commitment to business improvement
• Communication Skills – strong, clear, and candid communicator. Listens effectively and stimulates development of new ideas with effective probing/questions. Documents efforts, actions, plans, and can effectively write a “final” report
• Analytical Thinking – breaks down a problem into multiple pieces. Analyzes relationships (causal links) among several parts of a situation or problem and/or identifies several potential causes of events and/or several consequences of actions of a multiple-part chain. Anticipates obstacles and thinks ahead about next steps
• Change Leadership: makes repeated efforts to reinforce the vision for change by assisting employees and others to understand why the change is necessary and what role they play. Explains how the change integrates with existing work and builds on other recent change initiatives. Takes action to reinforce the importance of the change and its successful implementation. Adapts willingly to new or changing environments and encourages others to do the same; applies learning from past experiences to improve personal effectiveness; aligns own activities and priorities to meet changing organizational needs; adapts positively to major changes outside own control; displays a determined collaborative approach; remains calm and logical in time driven / complex situations; actively fosters, sponsors and embraces change
• Teamwork & partnering – publicly credits others. Encourages and empowers others to make them feel valued. Recognizes individuals for their support. Helps diverse teams to work together effectively by encouraging people to provide feedback and share opinions/viewpoints in a straightforward manner
• Leading and developing others – clearly outlines accountabilities and expectations. Provides direction with an explanation of how these support process performance improvement. Verifies that others have understood explanations and directions
• Effective communication – interacts well and maintains positive working relationships with cross-functional teams and leaders
• Creative innovative thinking – questions and challenges existing processes, procedures, methodologies, and technologies. Investigates or creates new ways to look at current practices or develops new solutions to existing problems or practices. Recognizes a current technology or business opportunity and finds ways to use the current capabilities of the company to take advantage of these opportunities
• Develops and maintains a network of relationships with key influencers from within their function. When required, assembles “behind the scenes” support for ideas regarding opportunities, and solving problems. Adapts and works effectively within a variety of situations and with various individuals or groups
• Establish and drive alignment on key performance indicators for key product categories
• Support ranging related systems and processes
• Co-ordinate key deliverables from all stakeholders in the range preparation process in a timely manner to adhere to key milestones for each product season
• Assist in driving an integrated process
• Create Market Sell-In tools (catalogues, inputs, brief, production, tracking, etc) in close collaboration with key stakeholders
• Analyse and improve sample process
• Develop understanding and provide support to relevant IT applications
• Run reporting to support, direct and ensure transparency of all agreed targets and KPI’s
• Coordination for internal meetings. Plan and execute market seasonal launches, including any bespoke launches required for key accounts
• Support in reviewing the markets’ customer channel segmentation on a periodic basis to ensure ranges/products are assigned to the most appropriate distribution channels
• Strong interpersonal skills (e.g. relationship management, facilitation) and cross-functional process knowledge
• Project Management experiences preferred
• Experience in an operational driven environment (timelines, milestones, calendar management
• Cross functional experience in merchandising/product, marketing, sales/retail
• 2-3 years work experience
• Ensure a Pristine Control Environment
• Ensure compliance with all regulatory requirements and internal Citi policies
• Employee initiatives / Employee Engagement Effective Communication with internal and external stakeholders
• Lead a team to meet business objectives as required by the agreed SLA
• Analyze licensing agreements to maximize revenue and ensure that the terms are accurately executed
• Liaise with international clients, responding to inquiries and resolving issues as necessary
• Run reports, generate avail lists and review annual budgets
• Initiate set-up of deals and import data into Fox systems
• Collaborate with sales, finance, accounting, legal, marketing and technical operations teams
• Pride in work and attention to detail
• Proven written and verbal communication with internal and external contacts
• Strong business judgment and problem-solving skills
• Ability to take direction while adhering to established business protocol
• 3-5 years of comparable work experience in a corporate setting
• Contracts analysis experience preferred but not necessary
• 1) Collaborate with Brand Marketing and Finance teams to ensure the development of 3 year pricing plans, with rigor and discipline. Requires strong communication skills and project management experience to ensure deadlines are met
• 2) Coordinate and project manage cross regional (Brand Marketing) efforts to develop price strategies and capture price points for new products and new markets
• 3) Analyze global, regional, and local market pricing and consumer trends (ELC brands and competition) in support of conducting periodic portfolio reviews by Brand and Region
• 4) Develop excel tools to capture and model financial impact of Pricing strategies (ROI, P&L implications, Net Sale, Margins etc.)
• 5) Conducting external competitive benchmarking and consumer trend research as needed to support pricing proposals or provide “post-mortems” insights
• 6) Responsible for teaching, coaching & training business partners on analytical tools
• 7) Support development of executive level presentations when needed
• 2) Must have experience working with and analyzing large amounts of data, with excellent computer skills, particularly Excel and PowerPoint. SAP knowledge preferable
• 3) Motivated self-starter with ability to manage multiple tasks; strong project management skills
• 4) Strong team orientation with ability to build and manage cross functional relationships
• 5) Excellent oral and written communication skills, particularly in communicating with senior management
• 6) Positive learning attitude and flexible disposition
• 7) BA/BS in Finance/Marketing and minimum of 3-4 years relevant work experience
• 8) MBA and / or Management Consulting / Industry experience preferred
• 9) Additional familiarity with international & global financial concepts (VAT, FX, etc.) preferable
• 10) Must be familiar with marketing concepts & product positioning, preferably in prestige consumer goods industry
• Handle all aspects of dubbing productions, which includes creative, technical, operations (scheduling) aspects of dubbing projects cross all line of businesses in all languages covering the Southeast Asia markets (currently including Thai, Indonesia Bahasa, Malaysia Bahasa, Vietnamese, Philippines & Tagalog). Scope of duties also include post production administration work including contract administration, archive and some finance related areas
• Understanding of dubbing industry development in respective territories and report to team about trends, usage of languages and other local information on dubbing and entertainment industries
• Communication with dubbing studios and manage the dubbing process
• Handling database entries into various systems including RADD, CAT and VISION
• Communication with Burbank creative, operations and legal team on all aspects of dubbing productions
• Communicate with all line of businesses to better understand the needs in dubbing, music productions and to offer support whenever necessary
• 5 years + of working experience in entertainment field, either in production, technical, operations or programming area
• Proficient in English and at least one other regional language (SEA) preferably Thai / Bahasa Indonesia /Vietnamese as the accounts that this individual is managing are with these countries
• Positive attitude towards work, willing to travel and work weekends if required. Mature and independent personality
• Understanding our clients' business legal and regulatory requirements
• Anticipating emerging issues and providing flexible responses based on experience
• Providing advice that protects the Bank’s reputation and mitigates legal risk
• Lead and assist in development and implementation of end-to-end processes, policies, tools and an end-user service management framework for TD Legal, including optimizing technological capabilities, to enhance process management, data analysis and reporting
• Under the direction of Senior Manager, manage relationships with external firms globally on TD’s behalf; continually assess firm compliance with RFP/engagement documents to ensure cost savings are maximized
• Proactively work with TD Legal and its business partners to gather requirements for legal services
• Lead ongoing execution of training and communication plans, including regular reporting, in connection with key transformational initiatives
• Help to drive change in behavior to encourage a cost-effective environment by implementing defined cost reduction and other transformational initiatives, including, without limitation, assisting legal and business professionals with structuring and enforcing project plans and budgeting models
• Analyze and form Alternative Fee Arrangements at the prompting of internal counsel while proactively supporting legal counsel in initial cost parameters and budgeting meetings
• Identify and monitoring key trends, and develop and implement action plans to address gaps and opportunities
• Lead, coach and develop team members to achieve their business and personal development objectives, and promote a positive employee experience
• University or Post Graduate degree (Law, Business, Finance, Commerce), with a minimum of 5 years of applicable experience within the financial services industry
• Ability to apply credit and risk principles toward business objectives
• Strong communications / presentation skills, capable of interacting effectively with multiple levels
• Ability to obtain support and buy-in across a wide range of stakeholders; create a strong network of relationships among peers, internal partners, external constituencies, decision makers and stakeholders
• Must be highly organized and able to work in a fast paced environment managing multiple projects and possess strong interpersonal, organizational and analytic skills
• Database skills - Access
• Ability to research problems and find a way forward
• Proficient with IT and PC systems – Word, Excel, Access
• Knowledge of SQL, Visual Basic, SAS
• Ability to plan and organise
• Good overall knowledge of the Bank’s processes, together with a comprehensive understanding of the FCU and other areas of the Bank
• Thorough knowledge of procedures, operations and security relating to PC systems
• Knowledge of users operational needs to understand the use and purpose of the applications
• Financial/Statistical/Budgetary MI Production experience including specific use of appropriate software, e.g. Excel. Access, SQL, Visual Basic, SAS
• Knowledge of fraud prevention initiatives and legislation (training in this area can be given)
• Assist in the ongoing development of the Rewards”R”Us and credit card programs. Coordinate the execution of all existing program components as well as the development of new initiatives
• Develop creative briefs for all new projects and assist in the execution of all sub-programs within the Rewards”R”Us and credit card programs. Ensure timely development of all customer and store collateral that will be used to outline each of the program benefits and enable program functionality. Coordinate the work flow and creative production process for all programs
• Work cross-functionally with internal partners to create new processes and functionality. Work with external partners, as required, to complete execution of programs
• Assist in overall budgetary process which includes monthly invoice processing and actualizing against forecast
• Clearly communicate project status to all parties, analyze solutions, resolve issues, identify alternatives, and make appropriate recommendations for resolution to ensure project success
• 3 - 5 years marketing experience – Ad Agency, Direct Marketing and/or consumer retail industry a plus
• BA/BS degree required, business or marketing major preferred
• Excellent team building and collaboration skills
• Comfortable working with individuals from all areas of the company, including marketing, creative, merchandising, store operations, .com, and IT, and the ability to work effectively and network across all areas and levels to achieve goals
• Ability to multi-task, manage multiple projects, work independently and have a strong attention to detail
• A working knowledge of operational process/systems is required. This makes the identification of system interfaces more efficient and prevents the duplication of data and processing
• A working knowledge of the Bank's IT infrastructure components and the processes required to maintain that infrastructure is required
• The jobholder must maintain a general understanding of the business area and software components being used and must be able to appreciate the portfolio from both a technical and business perspective
• The jobholder must maintain a good working knowledge of the technical interfaces to other business and computer systems and infrastructure components to be able to assess risk factors of a support change, specify changes and support other areas in their development or implementation of change
• Experience of working in an IT Production support environment and be skilled in the techniques of programming and of experience of being involved in the support of several major systems, and would probably already have had technical experience in other companies
• Relational Database Design;Structured Analysis and Design methodologies;Project Development Lifecycle methodologies;Event Driven Programming;Object Oriented programming principles;Microsoft Office 2003 onwards (particularly Microsoft Access 2003 / Office VBA / MS Visio);Visual Studio 6 (inc Visual Basic 6.0)SQL Server 2000 or above;Teradata ODBC,MS VS.NET 2010 or higher (Vb.Net / ASP.Net);ASP;HTML; XHTML;COM+;JavaScript;Experience of IIS
• In addition, the person should possess good leadership skills and stakeholder management capabilities

Assistant Manager, Attractions Resume Examples & Samples

• Accountable for all facets of attraction operations including: guest service, ride safety, capacity, training, staffing and budgeting. Partners with various departments such as Tech Services, Engineering, Facilities, Entertainment, etc. to ensure departmental goals are met. Responsible for guest safety by reviewing trends and/or incidents. Proactively drives revisions/improvements to safety practices, procedures and documents. Ensures proper safety compliance and training for all hourly and exempt reports
• Plans for and ensures that all personnel, facilities and materials are in complete readiness for operation. Develops labor and non labor budgets and manages inventory. Works with venue Supervisor to manage the daily budget by ensuring appropriate staffing utilization, par staffing levels and appropriate manpower, running an efficient operation
• Responsible for the development of attraction Supervisor, including training, coaching, and mentoring. Ensures Supervisor is driving GSAT & TSAT initiatives to increase guest & team member satisfaction. Along with venue Supervisor, responsible for developing, coaching and counseling Attraction Leads and Attendants
• Responsible for providing duty manager coverage for an assigned park or a designated area of the park. Duties will include responding to ride evacuations, down times and making the proper notifications including Sr. Leadership
• Experience with safety systems, large volume throughput is preferred
• Knowledge of ASTM Standards F24 is preferred

Assistant Manager Group Treasury Temp Months Resume Examples & Samples

• Support the adidas Group markets within the assigned area of responsibility
• Create transparency on foreign exchange risks, hedging status and currency development
• Manage small sized projects and/or actively participate in projects
• Implement adequate and aligned communication packages to present results, recommendation and solutions
• Facilitate improvements of day to day processes and systems
• Apply state of the art analytical tools
• Trade foreign exchange, interest rate and commodity transactions with banks
• Invest in MMFs and other structured investment vehicles
• Enhance and improve working methods for day-to-day processes and systems
• Keep up to date with trends in foreign exchange markets
• Execute and interpret variance analysis
• Execute standardized reporting and ad-hoc analysis
• Provide specific expertise for financial risk management towards team and business partners
• Business understanding of processes and structure
• Result orientation and pro-activity
• High degree of global commercial finance orientation
• Ability to accept and meet deadlines
• Ability to manoeuvre in consistently challenging environment
• Good analytical skills, managing large data quantities from multiple sources
• Understanding of accounting and legal framework for financial derivatives and financial investments
• IT/Treasury systems expertise
• Minimum of 2 years working experience in related fields
• Excellent communication, verbal and written skills
• Analytical skills and ability to identify trends
• Ability to work a flexible schedule and stand/walk for extended hours
• Create and develop a complete 3-5 year plan for the relevant product category aligned with the local BU strategic plan
• Create the Range Architecture with CTC team and Select an optimal range within that architecture
• Manage all aspects of range merchandising, including segmentation
• Establish pricing of the range in alignment with local BU strategic plan
• Support F&E Marketing team as it relates to product needs to ensure excellent service of our partners
• Support Local sell-ins to both retailers and assets where required
• Provide input to the Global BU to get the best possible sell-in tools for the category and create augmented tools where required with the local BU Brand Comms. team
• Create and develop category forecast as part of the IBP process
• Provide input into the overall seasonal, annual and Strategic Business Plan for the category
• Monitor and Report the category product KPI’s (turnover, standard margin, contribution, stock turn, SKU, market share, sample, efficiency, sell-out) and initiate business development
• Consumer-focused with deep product and range understanding and the ability to balance Brand and Commercial priorities to build channel- and consumer-specific activation plans that meet KPI targets
• Create the Market's Omni-Channel range framework, including range sizing
• Working with Channels to allocate articles across categories, sales channels and Key accounts, including SMU articles.)
• Refine Global segmentation (if needed)
• Deploy Global Concepts-to-Consumer concepts across predefined Key Doors in the Market and other Market doors where required
• Brief framework into the BU's for ranging, and Brand activation execution of concepts
• Provide input to continually improve season-on-season performance of Brand concepts in Key Doors
• Provide a suitable performance framework for direct reports by setting SMART performance targets and coaching for continuous improvement
• Identify and develop high-potential talents, to fuel the team's succession plan
• Look for opportunities to provide cross-functional experiences to identified high-potential talents from both, in and outside of the team
• Provide input into the creation of the Market Brand Calendar, including Omni-channel activation
• Work closely with the BU Head and the BA relevant teams to Create the seasonal and annual brand marketing strategy and activation plan (including Fitness Marketing Partner and Attack strategy, landing the Global priorities and significantly improving Brand KPIs)
• Work closely with the BU Head and BA Head to Allocate Category flexi MWB across the marketing mix to best improve Brand and Business KPI’s based on joint strategy
• Assist in the creation of seasonal account plan that outlines aspects of activation, both in-store and out-of-store in collaboration with BA and Channels
• Support BA team as needed in Brand Campaign execution as relevant to category
• Ensure Category and Brand Plan executional excellence and monitor and report on performance against the Brand and Business KPIs
• Provide input to the Global BU to ensure Brand Marketing tools are optimized to best meet Market needs and significantly improve Brand Business KPIs
• Manage category flexi Marketing Working Budget, looking for efficiencies whether internally or externally
• Deliver the best possible sell-in tools together with TM, RM, and FM teams (advertising, media, trade marketing, own retail marketing, e-comm, consumer-facing events, PR and social tools) for the Category and augment where needed with Global approval
• Develop, plan, and support the vertical BU event activation Strategy in close collaboration with BA brand communication/Fitness Marketing/EIM/Events team
• Define and Identify locally relevant target consumer based on Global Strategy
• Collect consumer insight and market research information per each category based on locally relevant target consumer
• Deliver global brand communication creative & media direction to agency and share the plan with BU members and sales account managers
• Manage and monitor the media activity report and efficiency analysis
• Work closely with CTC team to Create Marketing specific Critical Path calendars and Processes (including Events, Localization, and Local Creation)
• Manage Day to Day working relationship with Media partners and Co-MKTG partner for Category related projects
• Share the PR media coverage, Events result & ROI analysis with key actions and learnings monthly base
• Significant knowledge of the full marketing mix (advertising, events, sponsorship, retail) with a major brand or retailer (sporting goods industry preferred)
• Proven media planning/buying experience
• Good understanding of the Consumer Campaign Process from brief through to execution
• Proven communicator – both written and verbal
• Ability to build strong relationships (agency management)
• Communications qualification or equivalent industry experience and experience
• Fluent in local language (if applicable)

Calvin Klein Assistant Manager Resume Examples & Samples

• Represent the Calvin Klein image through personal and professional appearance
• Responsible for all activities within the store in the absence of the General Manager / Associate Manager
• To understand and comply with all company policy, procedures and operations
• To maintain the highest level of security and safety awareness within the store
• To recognize problems, analyze causes, generate alternatives and solutions
• Manage all controllable expenses, including the allocation of payroll
• Attends mall/center management meetings in the absence of the General Manager / Associate Manager
• Assist in recruiting and hiring sales associates who have strong presentation and communication skills representative of the Calvin Klein image
• Develop all employees to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company
• Motivate and develop support staff to meet store goals / objectives
• Responsible for direct supervision of a selected department or departments and ensuring the department(s) performs to its maximum potential
• Participate and oversee the execution of all merchandising directives, updates and markdowns in a timely and effective manner
• Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
• Ensure that brand consistency is upheld in the store and merchandising standards are consistently met
• Have thorough knowledge of sales floor and stockroom organization / systems
• Professional sales development and exceptional interpersonal skills
• Strong leadership qualities; the ability to communicate effectively with all levels within the organization and to our client base
• Ability to analyze selling reports, identify business trends and react quickly to the needs of the business
• Proficient in windows-based software such as excel, word and outlook
• Minimum 3 years management experience in a comparable retail environment
• Prior luxury goods experience preferred

Transfer Agency Assistant Manager Resume Examples & Samples

• Knowledge of Unit Trust and OEIC administration
• Experience of managing teams within an FCA regulated environment
• Experience with UK HMRC, FCA and IMA reporting
• Knowledge of the Treating Customers Fairly principles
• Experience of UK Client Money / CASS rules
• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise
• Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand
• Prepares reports by collecting, analyzing, and summarizing information

Assistant Manager Ralph Lauren, Southampton Resume Examples & Samples

• Maintains a welcoming environment that generates customer traffic and builds loyalty by exceeding customer’s expectations. Coach and mentor staff to implement initiatives that support exceptional customer service standards
• Responsible for the execution of visual presentation initiatives that support merchandise presentation and maintenance of an in-store environment, consistent with Polo Ralph Lauren’s desired image and character
• Responsible for the recruitment, supervision, and development of staff. Actively recruit and succession plans for current and future positions for department. Creates programs to motivate personnel to build unit sales and volume of transactions
• Work with the Senior Management to direct the execution of Polo Ralph Lauren’s promotional strategies and programs, assuring that they support sales, marketing and profit objectives at point of sales and in the external market place
• Manage the efficient and effective execution of sampling and promotional programs as well as Marketing initiatives to the global marketplace. Develop and execute timelines to support the Marketing Calendar achieving cross-functional collaboration and acceptance from the appropriate Business Unit (including Marketing, Packaging, Product Development, R&D, Creative, GSR, and Manufacturing. (25%)
• Initiate and/or manage programs utilizing PDS, TLM, SAP, GCS, IMW, EXOB and ensure all milestones meet their due dates in order to achieve the Target Ship Date; drive the process end-to-end, negotiate with appropriate departments and resolve all timeline issues. Elevate issues regarding missed due dates to bring project back on track. Act as liaison between Marketing, Manufacturing, Product Development, R&D, Packaging, GSR and Creative in all areas relating to the product-to-market timeline. (25%)
• Communicate and take action on launch and supply information activities to all related stakeholders on global and regional basis (e.g., Demand, New Product, Resource, Supply Planning, Customer Service, and Markets). (10%)
• Review EXOB and SKU reports monthly in relation to new product launch excess, saleable and collateral, inputting comments and feedback to allow proper action. Ensure all limited life launch SKUs are discontinued in a timely manner to maintain Brand initiatives in the SKU management process. Prepare excess inventory reports as required and collaborate with the markets on usage plans. (10%)
• Coordinate with Regulatory on all issues regarding product registration on new products and track re-registration of existing products. Coordinate registration comps and artwork for those markets requiring for new launches. (10%)
• Manage and track press samples for new launches and coordinate special projects as needed. (5%)
• Review and approve all packaging artwork (both new and basic items) to ensure corporate packaging guidelines are adhered to. (5%)
• Liaise with International markets or GPS colleagues about execution or service issues relating to new programs. (5%)
• Communicate with Regional Supply Planning when launch items are discontinued or move to basic business. (5%)
• Position requires 3+ years of Project Management, Manfuacturing, or Marketing Experience in cosmetics or related industry
• Must be an excellent team player with strong analytical, negotiating, and communication skills
• Must possess ability to multi-task, establish priorities, and yet be flexible in an ever- changing enviornment
• Strong computer skills including SAP, Excel, Word, PowerPoint, Outlook, EXOB, PDS, TLM, GCS, SNP, and IMW
• Based in NYC office
• 2+ years of retail or equivalent management experience preferred
• Demonstrated time management, prioritizing, organizing and problem solving skills
• Demonstrated ability to handle multiple tasks and work in a fast‐paced and deadline‐oriented environment.t
• Ability to perform all Essential Job Functions
• Active participation in client projects (i.e. new fund/classes launches, closures and changes to existing requirements and processes)
• Assisting with new business meetings and proposals
• Assisting with quarterly client invoice process
• Having a comprehensive understanding of the client’s partnership agreement(s) and all deliverables
• Reviewing partnership abstracts, partnership investment data, investor data and bank reconciliations
• Reviewing issuance of capital call notices, distribution notices, and management fee memorandums to the Limited Partners including models/calculations
• Reviewing investment activity and maintaining fund investment performance details and calculations
• Developing/ reviewing waterfall models
• Reviewing quarter-end supporting packages (Trial Balance, General Ledger, receivable/ payable detail, allocation support, etc.)
• Reviewing quarterly and annual financial statements, including footnotes and Limited Partner capital statements
• Ensuring all client queries/requests are responded to in an accurate and timely manner
• Reviewing investor request responses
• Reviewing supporting schedules for annual tax returns, including K-1's
• Spearheading special projects and requests
• Adherence to company’s internal controls and procedures
• Training and developing Private Equity staff
• Bachelor’s degree in Accounting or Finance
• 5+ years of private accounting experience required with some exposure to public accounting
• Private equity experience required

Assistant Manager Tooling Footwear Resume Examples & Samples

• Assists the Manager Development & Commercialization FW and the Manager Production FW in ensuring that tooling: incorporates latest technology developments
• Adheres to specific development / commercialization timelines
• Meets with adidas quality standards
• Works with mold shops and manufacturers in the continuous upgrade of technical applications and processes and implements them into the tooling facilities
• University degree, preferably in Engineering
• Minimum of 5 years in the sports shoe industry
• Experience in pattern engineering

Consolidation Assistant Manager Resume Examples & Samples

• Help in the preparation of financial information, including the production of financial statements, regulatory returns and production of consolidated results
• Help in the overall monthly reporting process, both on a statutory entity basis as well as for Group reporting
• Production of meaningful analytical review of month end, half-year and year end results
• Supporting the delivery of ad hoc information and advice as required by other stakeholders including those within Tax, Capital management, Legal and Risk functions
• Ability to produce high quality reports to key stakeholders based on half year and year end financials
• Qualified accountant (ACA/ACCA) or a finalist
• Experience of statutory reporting, IFRS, regulatory returns, consolidation, and analysis
• University graduate, with 1-2 year banking experience is preference
• Cooperative, proactive with high sense of responsibility and teamwork orientation
• Able to work overtime, under pressure and independently with minimal guidance
• PC knowledge is an essential
• Chinese word processor knowledge is priority
• Putonghua speaking

Assistant Manager Rewards Services Resume Examples & Samples

• Review and ensure accurate computation of pay and interprets company policies and government regulations affecting payroll procedures. Informs and advices the HRM the correct handling methods on local legal requirements and company internal standards
• Give guidance to payroll officer/administrator on day-to-day issues and act as the gate keeper on payroll execution
• Act as competent contact person for HRMs as well as other internal contacts and external vendors in all payroll and benefits related issues
• Provide input for excellent and standardised communication to employees and internal customers
• Cooperate closely and communicates with Compensation & Benefits, Mobility and e-HR colleagues in order to ensure that processes, tools and system support are applied in the best possible way within the CoE Rewards
• Develop and maintains excellent working relationship with internal customers being serviced
• Communicate fluently with HRM on issues raised by the employees related to local legislation and internal policy & procedures relevant to the wages & salaries and benefits
• Manage / coordinate of all contracts filing, information and maintenance correctly in SAP system & personal files
• Support predefined projects related to Rewards (Incl but not limited to C&B, Mobility and e-HR) processes, content and training/briefing
• Maintain and audits relevant data regarding C&B/ Mobility/ e-HR projects in close cooperation with C&B/Mobility/e-HR Manager
• Provides timely reporting and generation of statements to tax authorities, governmental institutions, service providers and internal contact where applicable
• Ensure all information, communication and coordination to the group insurance department and external vendors for benefits administration where necessary
• Monitor the effectiveness of the benefits programs and work with group insurance department and the external vendors to recommend changes where appropriate
• Constantly search for better administrative, efficient and effective ways of improving process and communication on all topics within working field
• Participate proactively in internal meetings
• Act as back up for your direct colleague / team
• Good command of both spoken and written English and Chinese (Cantonese and Mandarin)
• Excellent knowledge of MS-Office applications, including Chinese Word Processing
• Experience with Business computing solutions, ideally also with SAP-HR
• Strong service mindset, people focus and self-motivated
• Strong mindset in process improvement and continuous efficiency
• Good team player, good communication and interpersonal skills
• Attention to details with good numerical & analytical skills
• University degree in Human Resources Management
• 5+ years of overall work experience in Payroll Operations, Benefits administration and HRIS
• Experience working in an multinational Company
• Well versed with Hong Kong Employment Ordinance and other related statutory requirements
• Execute online subscription marketing plans
• Creative asset management
• Landing page creation
• QA of landing pages and websites
• Marketing campaign execution planning
• Building out campaigns in our online CMS
• Maintain online calendars and inventories
• Work independently on ad hoc projects from conception through execution and analysis
• Keep marketing calendar up to date (live/end dates)
• Keep site inventories up to date (current CM placements on all sites)
• Keep site matrices up to date (documentation of all assets for each promotion by position)
• Create order forms
• Publish content to our websites
• Collaborating with the Digital Marketing team to establish marketing campaigns and maintain the promotion calendar
• Discuss campaign details with Digital Marketing and Strategic Ops to determine scope and business rules
• Determine which internal/external teams will need to be involved (Technology, 3rd party partners, other Consumer Marketing teams, etc.)
• Strong ability to communicate
• Ability to implement and figure out efficiencies in processes
• Interest in problem solving and strong troubleshooting skills
• Ability to work with data and in online systems quickly and accurately
• Organized, self-directed, flexible and adaptable in a fast-paced environment
• Must be able to multi-task
• Ability to perform collaborative tasks
• Interest in the media industry, consumer marketing, and digital strategies are a plus
• BS/BA in business, marketing or related field
• 3 - 5 years of experience working in digital marketing, digital media and/or e-commerce environments with a focus on digital campaign development and social media
• Digital and social savvy with a passion for digital innovation
• Demonstrated ability to execute social/digital campaigns
• Exceptional project management and analytical skills with experience in social and digital analytics (e.g. coremetrics, google analytics, brandwatch and social platform analytics)
• Strong working knowledge of digital media including display, search , social and mobile marketing advertising
• Understanding of the e-commerce business landscape
• Experience working on mobile applications including iOS and Android preferred
• Experience with social media and online communities; experience launching and driving social media campaigns
• Ability to analyze data, summarizing stories and insights for media, websites and social engagement strategies
• Strong communication skills with the ability to build and maintain good rappor with internal and international teams as well as external vendors and handle situations with confidence, tact, and resourcefulness
• Self-starter and highly motivated; capable of working independently, yet collaboratively, within a fast-paced environment
• Highly organized and able to multi-task, whilst maintaining clear and proactive flow of communication and ownership of tasks
• Prestige brand experience preferred with experience working in a highly creative and fluid environment
• Ability to "dive in", manage details and a "get in done" mentality
• Employee initiatives / Employee Engagement
• Credit administration - Credit control & facility set-up, Loan drawdown, Collateral pledging, modification & release, Interest servicing & loan closure
• Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively
• 6-8 years of which 4-6 years in Operational process management in Banking/Loan Operations
• Should have good communication skills
• Should be able to make sound decisions based on information on hand
• Competence in Risk & Control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate emerging risks
• People and Process Management, strong Communication skills
• Ability to prioritize; analytical thinking and attention to detail
• Ability to handle pressure, Strong inter-personal skills
• Has decision-making abilities
• Organized and systematic

Assistant Manager, Due Diligence Resume Examples & Samples

• 3-5 years of BSA/AML experience (financial experience preferred)
• Knowledge of KYC regulatory requirements
• Ability to identify risks
• Execute Citi’s performance development framework responsibilities for directly managed staff
• Be accountable for Day 2 processing
• Understand the end-to-end process, required controls, systems and applications used and stakeholders involved
• Understand and act on key Day 2 drivers
• Proactively monitor service standards to improve compliance and the quality of the services provided to customers
• Identify current and potential process weaknesses, and take appropriate action to eliminate and improve quality and process timeliness
• Manage and resolve exception matters escalated by internal departments, consistent with Citi policy and aligned to the desired customer experience
• Provide process subject matter expertise on changes to processes resulting from business initiatives, technical upgrades or regulatory/compliance required changes
• Ensure agreed changes are implemented and appropriately documented
• Ensure the business unit adheres to the unit policies and procedures and Citi standards
• Manage accurate and relevant MIS, Incident reporting and facilitate necessary analysis of process data for team improvement
• Engage directly with the respective Citi Australia Offshore Services Process Manager for change management and escalation activities
• Ensure the responsible controls for Account Maintenance are being adequately monitored and tracked for unit adherence
• Develop and document action plans for issues and failures as required
• Develop strategies to achieve the unit KPIs, improve processing standards and motivate the team to deliver a customer experience that is professional and timely
• Investigate and respond with root cause analysis for escalated matters and management concerns as they arise
• Identify coaching opportunities and provide feedback to direct reporting staff
• Create, update and collaborate on documented procedures for the team
• Ensure effective training and cascade of changes to agreed timelines
• 6-8 years of which 4-6 years in Operational process management in banking operations
• Customer-oriented
• Good oral and written communication skills (call-outs to customers)
• Good customer service skills, service-oriented
• People and process management, strong communication skills
• Ability to handle pressure, strong interpersonal skills
• Be accountable for account maintenance instruction processing
• Understand and act on key account maintenance drivers
• Manage accurate and relevant MIS, incident reporting and facilitate necessary analysis of process data for team improvement
• Ensure the responsible controls for account maintenance are being adequately monitored and tracked for unit adherence
• 6-8 years of which 4-6 years in operational process management in banking operations
• Should be able to make sound decisions based on information at hand
• Good understanding of branch facing processes
• Competence in Risk & Control, detailed knowledge of Citi policies and procedures, and ability to identify and mitigate emerging risks
• Knowledge of Microsoft Office Applications (Excel, Word, and PowerPoint)
• Good customer service skills and service oriented
• People and process management
• Team building; ability to manage diverse teams and conflict management
• Execute Citi's performance development framework responsibilities for directly managed staff
• Be accountable for account opening instruction processing; understand the end-to-end process, required controls, systems and applications used and stakeholders involved
• Understand and act on key account opening drivers; proactively monitor service standards to improve compliance and the quality of the services provided to customers
• Identify current and potential process weaknesses and take appropriate action to eliminate and improve quality and process timelines
• Manage and resolve exception matters escalated by internal departments consistent with Citi policy and aligned to the desired customer experience
• Provide process subject matter expertise on changes to processes resulting from business initiatives, technical upgrades or regulatory/compliance required changes; ensure agreed changes are implemented and appropriately documented
• Ensure the responsible controls for account opening are being adequately monitored and tracked for unit adherence; develop and document action plans for issues and failures as required
• Create, update and collaborate on documented procedures for the team; ensure effective training and cascade of changes to agreed timelines
• 6-8 years experience of which 4-6 years in operational process management in banking operations
• Should have good comprehension skills and be attentive to details
• Good understanding of branch-facing processes
• Ability to prioritize, analytical thinking and attention to detail
• Ensure successful execution by being involved at every stage of project: observe the initial work in-progress; provide clear teaching and candid feedback; personally review the end-result of the work and the results
• Analyze business results to identify, create and execute actions to improve performance. Maintain superior housekeeping standards
• Build and retain a high quality team of associates. Identify, network with and hire the best external candidates
• Resolve issues “locally" and immediately

VAT Assistant Manager Resume Examples & Samples

• Building relationships with clients and providing them with high levels of client service
• Contribute to winning new work and clients
• A business driven approach to managing successful delivery of tax projects
• Day to day delivery of client liaison
• Relevant VAT experience (some financial services experience required)
• Ability to maintain and develop new client relationships
• Strong communication skills and good at managing other people
• Day to day client interaction, involving compliance and advisory matters
• Develop and maintain client relationships
• Ensure successful delivery of projects within budget
• Work alongside other tax managers and provide support to the rest of the tax team
• Train and supervise junior staff
• CTA/ATT qualified or equivalent
• Relevant VAT experience (M&A experience advantegous)
• Experience from a large consulting or legal firm is advantegous due to the size of the clients and projects
• Strong advisory skills and ability to deal with clients
• Solid experience and hands-on experience in Cisco product
• Good knowledge of VoIP network, firewalls, SSLVPN, TCP/IP, UDP, Latency, QoS, EIGRP, BGP, OSPF, NHRP, PPP, MPLS, Acceleration and QoS
• Configuring and troubleshooting of WAN/LAN networking equipment (Cisco 29xx, 38xx routers, Cisco Nexus, 3750X, 4506E switches etc), Ruckus Wireless administrations, Security device (Cisco ASA, Fortinet, Juniper FW etc.)
• Performing Tier-2 or Tier-3 network supporting
• Good knowledge of Internet, IPS, firewall, and defining security parameters
• Enterprise-level WAN/Security network design, planning, implementation and supporting
• Mature, pleasant, and ability to work under pressure and in time critical situations
• Self-motivated, responsible with good communications and interpersonal skills
• Solid project management skill
• Good understanding over ISP network management
• Provide technical expertise necessary to guarantee availability and vision for global, mission critical IT Infrastructure systems
• Provide Network Security advice to ensure a Secure Computing environment
• Provide proactive problem management and ensure issues are resolved to meet service delivery agreements
• Provide Technical Direction and Consultancy to LOB IT groups
• Apply changes to systems & procedures in accordance with Disney Standards
• Publish incident and service information to the Disney IT Community
• To manage customer facing problem or incident
• Degree holder in Computing Science/Telecommunication/Computer/Information Engineering or equivalent discipline
• Degree in Computer Science, Engineering, or equivalent qualification
• Minimum 5 years working experience in networking fields
• Excellent communications with keen technical understanding of appropriate Messaging, Virtualization, Storage and LAN/WAN technologies
• Experience in service provision
• Experience with Windows OS / Messaging / Storage
• Sound knowledge of IT industry, key suppliers and equipment
• Cisco certified Network Professional (CCNP)
• Microsoft Certified IT Professional (MCITP)
• PMP framework knowledge
• Develop a strategic and tactical plan to optimize online consumer experience by identifying and prioritizing the key area for site improvement, and to improve the site conversion rate, bounce rate and cart completion rate
• Develop and execute A/B and MVT tests to optimize the online conversion and to deliver “best-in-class” experience on site and across digital channels
• Develop online merchandizing strategies, procurement and inventory planning to ensure product availability throughout the season
• Work closely with the Retail merchandising and Category Marketing to define online range profile based on historical sell-through and market needs
• Support the seasonal buy and additional buy on injection packs, special launches, Free & Available stock, etc
• Drive the consumer engagement through consumer centric campaign, category assortment, site functionality, visual design of homepage, landing page, product page and digital communication channels
• Manage performance of and relationship with external partners and vendors to execute UX improvement with the goal to strengthen consumer engagement and retention
• Stay abreast of the competitive landscape and develop new initiatives and functional tools, including development of mobile site
• Develop annually business plan and quarterly tactical plan for site conversion and optimization
• Develop and monitor metrics, and provide deep-dive analysis to management to uncover strategic insights and action plans
• Advanced digital marketing and merchandising knowledge and specific experience in digital strategy and execution especially on UX optimization
• Implementation driven personality who understands site conversion and merchandising optimization
• Deep understanding of online consumer behavior and shopping experience
• University degree in business studies/marketing/communications
• Minimum 3 years of experience in Digital Marketing with strong knowledge of online merchandising
• Excellent analytical and problem solving skills and experience using a range of IT/diagnostic tools, i.e. Google Analytics, Adobe Analytic, Excel
• History of demonstrated success in conversion and merchandising (buying, planning and procurement)
• Must have excellent attention to detail and be flexible/adaptable to change
• Passion for youth marketing, fashion and sports
• Ensure timely preparation and consolidation of all management and financial report
• Review and coordinate in preparation of budge and forecast process
• Monitor all finance related areas and Shared Services Centre
• Coordinate with different Brand Finance and act as the key contacts of Asia and Shared Services Center to provide insight on cost allocation across the brands
• Ensure proper control are in place and align with corporate policy
• Responsible for the recruitment, training and development of staff and performance management
• Provide monthly one on one sessions with staff, in addition to a weekly touch base with the management team
• Resolve interpersonal issues in partnership with General Manager
• Assist with coaching associates in CRM program, including in the following areas: Thank you notes, Invite Back, Reactivation, follow up with staff on client books, client outreach, marketing outreach in area (i.e. charities, events)
• Manage store execution in accordance with the company's visual and operational standards and the circumstances and market issues applicable to each individual store

Branch Assistant Manager Resume Examples & Samples

• One to two years of experience in operations and customer service, or commensurate training
• Ability to sell bank products, process transactions, and solve customer service issues
• Thorough knowledge of all retail products and services, applicable bank and branch policies, procedures and support systems
• Effective interpersonal/customer service skills
• Well-developed selling, cross-selling and referral skills
• Strong mathematical, problem-solving and negotiation skills
• Ensuring that business objectives on all the parameters i.e. OP targets, Compliance (FM scores and HRD, SLA adherence etc) are met
• Ensuring timely audit of vendor processes and documents for respective agency
• Ensuring timely raising of vendor bills/provisions for respective agency
• Collate and share first hand customer feedback to support process / product improvements
• Initiative taking and willingness to stretch
• Perform daily & monthly P&L reporting for Corporate Treasury books and ARS desk
• Communication of daily, MTD and YTD results to the Front Office vs. Estimate – explain variances and obtain sign-off
• Perform monthly accounting entries, reconciliations, and attestations including preparation of the Standards of Documentation package
• Perform P&L and balance sheet analysis on a monthly and quarterly basis for Front Office, Finance, and Statutory and Regulatory Reporting
• Proactively review existing processes, provide input, and execute on improving controls and streamlining processes
• Assist senior leadership in the development of an operational risk plan for assigned business unit and/or processes
• Lead and develop business unit operational risk staff
• Develop and maintain effective working relationships with appropriate corporate and business unit leadership
• Consult with senior management in assessing operational risk and determine appropriate actions necessary to reach objectives
• Plan and conduct risk assessments, compile results, and perform projects
• Knowledgeable of risk framework and relevant tools
• Assist in the development and evolution of divisional guidance materials for all operational risk program components (e.g. loss event collection, key risk indicators, risk assessments and scenario analysis)
• Assist in the effective rollout, implementation, and maintenance of operational risk program components
• Develop subject matter expertise on specific operational risk processes within the organization and share knowledge to enhance best practices
• Keep operational risk senior leadership informed of status, progress, issues and concerns
• Assist in quarterly/periodic reporting for Operational Risk Management program components
• Assist with maintianing budgeted goals for restaurant
• Assist with scheduling, timekeeping and payroll for front of house employees
• Completing daily revenue reports and safe audits
• Monitoring all front of house staff to uphold Breck Mountain Dining standards
• Completing coaching or disciplinary reports with employees as needed
• Maintaining proper cash handling procedures
• Interacting with guests and resolving issues
• Overseeing cleanliness of building
• Able to communicate English
• 2 years restaurant experience - Required
• 1 year supervisory experience - Required
• Able to lift at least 50 lbs
• Able to stand for long periods of time
• Ability to communicate in Spanish
• Set an example for the entire team
• Assist in developing the team to deliver legendary customer experiences in the stores
• Assist and support the implementation of company programs by motivating and supporting the store management team to develop and implement action plans that meet operational and organizational objectives
• Manages with integrity, honesty and knowledge that promote the Quiksilver culture, values and mission
• Assist in planning, identifying, communicating and delegating key responsibilities and practices to the team to ensure smooth flow of operations within the store
• Assist in implementation plans to support execution of company initiatives to achieve both operational excellence and business results. Follows up consistently to ensure accountability to plans
• Utilizes existing tools to identify and prioritize communications and filters communications to the store management team within the store. Communicates clearly, concisely and accurately in order to ensure effective operations at the store level
• Show appropriate use of confidential and sensitive information
• Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Weekly Reports, Monthly P&L reports…Zellman audits cash management and inventory management
• Must have ethical and moral compass
• The ability to get along with customers and associates. Must be motivated to lead others
• Must possess excellent communication (both oral and written), leadership and interpersonal skills
• Organization, planning, and strong problem solving skills
• Ability to manage resources to ensure that established service levels are achieved at all times
• Ability to plan and prioritize work load
• 6 months – 1 year related experience and/or training; or equivalent combination of education and experience
• Develops Teams and Associates
• Ability to work well with cross-functional teams
• Prior project & resource management is preferred
• Bachelor’s Degree in Information Technology
• Employee initiatives / employee engagement
• Effective communication with internal and external stakeholders
• Drive initiatives to enhance client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
• Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks
• Competence in risk & control, detailed knowledge of Citi policies and procedures, ability to identify and mitigate emerging risks
• Knowledge of Microsoft Office Applications (Excel, Word and PowerPoint)
• Good oral and written communication skills (calls out to customers)
• Good customer service skills and service-oriented
• Team building - ability to manage diverse teams and conflict management
• Ability to handle pressure, strong inter-personal skills

Assistant Manager Prime Services Resume Examples & Samples

• Ensuring daily reported P&L is reconciled to the Bank's General Ledger and associated source system sub ledgers. Adoption of a proactive approach to ensure breaks are escalated and resolved on a timely basis as required by established work-flows. Ensuring balance sheet accounts are substantiated and that all accounting issues are resolved on a timely basis. Orchestrate and complete the Month-End Close Sign-off and MIS Package
• Strong understanding of risk analytics to develop and implement infrastructure processes aimed at effectively capturing and reflecting risk profile of business
• Production, Review and Analysis of IPV, Reserves and Fair Value Adjustments as may be required in agreement with Risk Management and as required by Bank Guidelines. The coordination and timely resolution of Issues with the Front and Back Offices, and Risk Management
• Supporting Fair Value Hierarchy and other financial reporting needs as may be required
• An understanding of prime brokerage and equity finance products including total return swaps, variable notional swaps, price return swaps and price difference swaps
• Experience with P&L construction and attribution, capital markets accounting, balance sheet substantiation and IPV process
• A minimum of 2 - 4 years in relevant hands-on experience in Product Control (alternatively, Middle Office, Product Control, Finance or Operations) supporting a Capital Markets environment
• Expert knowledge of P&L and Balance Sheet control backed by a Business Degree focused on Finance and Accounting. A professional accounting designation is preferred
• The incumbent must have leadership ability, be self-motivated and be able to operate in a back-up capacity to the Senior Manager
• Degree in Mathematics, Statistics, Computer Science, Financial Mathematics, Financial Engineering in combination with business / accoutning is preferred
• Accounting designation and / or CFA, FRM will be an asset

Assistant Manager Transaction Control Resume Examples & Samples

• Effectively mitigate the risks associated to all escalated trade finance transactions and provide approval
• Record,Monitor and report compliance related issues
• Analyze the escalated transactions and create database to spot trends from AML perspective
• Assist in developing,maintaing and implementation of policy and procedures
• Reviewing ,conducting enhanced due diligence and approving the trade finance transactions processed in the Global Trade Platform T360 and assigned to the “Compliance Q and /or escalated directly, in order to effectively mitigate the Money Laundering/Terrorist Financing/Sanctions risks associated with the escalated trade finance transactions
• Providing guidance to the TSCs, TPC, Relationship Managers and Sales teams and other internal or external contacts
• Working in partnership with the GTB Compliance within TS&FI to report on progress and/or resolution of compliance related matters
• Preparing and submitting to the Global Anti-Money Laundering Unit (GAMLU) the Unusual Transaction Reports (UTRs) as required
• Maintain at all times a very good knowledge of the Bank’s domestic and international compliance Polices & Procedures and regulations related to trade finance business (e.g. OSFI, Basel, Wolfsberg, BAFT, the Bank Secrecy Act, etc.) and AML/ATF aspects of Trade Finance by gathering and analyzing information, new developments and business risks in the context of international trade operations, and provide guidance and update to all staff in the TSCs and TPC when necessary
• Support and /or handle various other functions to maintain the operations of the RMCC
• You must have a minimum of 10 years of practical experience in trade finance operations
• Good Knowledge of Trade Based Money Laundering concepts
• Very good knowledge of Trade finance products and ability to spot red flags in trade finance transactions
• Very Good Knowledge of ICC publications like UCP 600, ISP 98, URDG 758 etc
• Proficiency in computer applications related to Trade Finance and Microsoft Office
• Assist with the preparation and analysis of financial statements of the assigned legal entities, ensure they are completed in an accurate and timely manner. This includes quarterly board packages and interim and year end audited financial statements with notes and analysis
• Preparation of monthly journal entries for the assigned legal entitie
• Where appropriate manage day to day activities associated with the subsidiary i.e. cash management and investing
• Identify various accounting issues and make recommendations
• Reconcile/explain differences between management and Statutory/GAAP reporting of the assigned legal entities
• Assist with the interim and year end audits
• Stay abreast of relevant accounting pronouncements and industry practices. Be subject expert - GAAP reporting
• Identify key IFRS changes and implement accordingly
• Coordination with tax group and corporate treasury on relevant issues
• Execute upon financial controls such as GL attestations use Pega, Standards of Documentation (SODs)
• Participate in projects such as EPM and identify opportunities to streamline and automate manual processes
• Provide guidance and support to business units on reporting issues
• Meet call center sales objectives through collaborative efforts with the Sales Manager and Sales Coach. Prepare call center agent performance reports by collecting, analyzing and summarizing data and trends. Initiate corrective actions while working closely with the Operations Manager. Forecast and manage labor expenses as they relate to weekly employee scheduling and yearly budgets. (Drive Value)
• Accomplishes call center human resource objectives by recruiting, coaching, developing and disciplining employees; administers scheduling systems; communicates job expectations as well as career path opportunities; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; follows production, productivity, quality and customer service standards; identifies work process improvements. (Develop)
• Development of the Lead Agents and Vacation Coordinator’s, focusing on growth, leadership and bench strength. (Develop)
• Inspire trust and build strong relationships across business units such as Accounting, Mountain Operations (Ski School, SSV, Ticket Office, Golf Courses), Call Centers (ISD,IED, Online, Keystone & Breckenridge Hospitality) IT, Travel Services and the Training Dept. Leverage relationships and communicate effectively to influence key business decisions and processes. (Connect)
• Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome. Own the results of the Employee Engagement Survey. Establish action items and ensure ongoing communication of results to current and new employees. Coach employees through to completion of action items. (Passion)
• Maintain professional and technical knowledge of call center operations and sales processes. Attend educational workshops and training courses. Follow key industry and call center trends as well as participate in departmental/company-wide initiatives to drive internal and external customer experiences. (Out Front)
• Re-imagine aspects of the Assistant Manager, Lead & Reservations Agents’ roles that could be improved upon to create Experiences of a Lifetime for our guests and improved efficiency for our department. (Re-Imagine)
• Additional hours may be required based on office volume within the entire department including phone volume and other projects including heavy arrival days and budget activities
• College degree or relevant work experience - required
• 5+ years guest service experience - required
• Stragic staff scheduling experience - required
• 2+ years of supervisory experience of at least five employees - required
• Valid US Driver’s License - required
• Microsoft Office Suite knowledge - required
• Call center experience - preferred
• Hospitality sales experience - preferred
• Property management software experience preferred: Tour Partner, RPOS, LMS
• Demonstrated leadership in building high-performance teams; ie training, coaching, scheduling, and superior follow through - required
• Flexible schedule, exceptional time management, and attention to detail - required
• High level of interpersonal communication and a focus on customer service skills - required
• Knowledge of Vail, Beaver Creek, Keystone, and Breckenridge Resorts - preferred
• Generally this position works Monday - Friday from 8:00 am - 5:00 pm with an hour lunch if work volume allows
• Seasonally maintain and analyse Indonesia costing database, e.g. profit, labour, overhead, tooling & material cost, forecast and order volume
• Provide Process & Technical Support through Costing System to Indonesia Teams – Systems Champion / Systems Super User
• Ensure costing data for all brands is accurately stored in a central database
• Liaise with Materials Costing to update the seasonal COGS (Cost of Goods Sold) report
• Analyse material consumption, productivity standards and processing cost across the region and propose aligned standards
• Measure model complexity for individual suppliers and derive with individual productivity targets as a base for SCP (Supplier Certification Program) performance evaluation
• Monitor exchange rate movements and initiate product cost revisions as per exchange rate policy
• Baseline and measure the workload of the individual Costing teams in Indonesia
• Analyse and benchmark factory manufacturing and development overhead cost
• Lead Costing policy updates and creation for FW Sourcing
• Fluent Spoken and Written English (Required)
• Ability to guide, manage and develop a team
• Strong price negotiation skills
• Some technical experience and knowledge of product construction and manufacturing methods helpful (product development or costing experience)
• IT-skills (e-mail, MS Office, Excel, Access a benefit)
• Good verbal and written communication skills in a global business setting

Sensory Panel Assistant Manager, Ppe Resume Examples & Samples

• Bachelor(Cosmetics, Food Science, Chemistry, Biology, Psychology or Relevant major in sensory evaluation)
• 6+ years’ experience (cosmetics, personal care, foods, beverages, flavor or fragrance industries)
• Cross-disciplinary vision and understanding of relevant scientific and technical aspects of the job
• Solid skills & competencies; rich experience in sensory evaluation
• In-depth knowledge and rich experience of sensory panel including set up, training, validation and maintenance of panel
• Proficiency and leadership in cross-functional project management and problem-solving in research and product development in international environment
• Experience in team management including recruiting, developing and managing teams
• Knowledge and experience of Statistics e.g., T- test, ANOVA; Fluent in FIZZ or SPAD or SPSS software and Sensory mapping
• Knowledge of cosmetics industry is a plus
• Responsible for 40%+ customer delight and 95%+ customer happiness
• Responsible for an extremely engaged and highly skilled team of technicians, service assistants, advisors and concierges
• Manage shop team, parts operations and scheduling
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, hydraulic, brakes, testing and repair of electronic systems and modules
• Knowledge of operation and maintenance of a wide variety of hand and power tools, shop tools, test equipment
• Order shop supplies Perform other related duties as assigned
• Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles including testing, diagnosis, HVAC service, hydraulic, brakes, testing and repair of electronic systems and modules
• Knowledge of chemicals and lubricants used in automotive servicing
• Ability to perform daily record keeping and reporting Ability to effectively handle multiple priorities, organize workload, and meet deadlines
• Manages execution of shipment processing, replenishment, signage, and markdown procedures
• Leads the team with auditing and transfer of damaged and defective merchandise, re-ticketing and charge sends according to guidelines
• Tracks productivity and ensures team meets UPH standards
• Coordinates Stock Supervisor and Brand Ambassadors schedules to maximize productivity the shipment, markdown, signage, and replenishment processes
• 1-2 years of retail management experience
• Shows internal drive to succeed, and accountability for both successes and failures
• Ability to communicate well with others (at all levels of the organization) and provide clarity to the team about the mission and the day-to-day tasks and goals
• Skilled at recognizing great performance and excels at delivering constructive feedback
• Demonstrates creativity and innovation in problem solving and celebrates smart risks
• Solid understanding of the business, and apply new knowledge to help grow the business
• Communicate with homeowners and HOA members as directed by Property Manager(s)
• Accurate and timely billing of homeowner association and homeowners
• Excellent verbal and written communication skills - required
• Customer service experience - required
• 2+ years previous management experience - required, preferably in Property Management
• Understanding of daily association operations including scheduling, payroll, and project management - preferred
• Spanish bilingual - preferred
• Excellent organizational/time management skills - required
• Must work well with others in a busy team environment - required
• Flexible schedule, including weekends and holidays -required
• Supports manager with product execution throughout the product lifecycle of assigned categories
• Supports and collaborates with internal and external partners in the product development process
• Maintain up-to-date information on factory offerings to address brand needs
• Support the Product Lifecycle Management process
• Assist in collaborating with the Design team to create products that deliver on the assortment plan goals established by Brand Management
• Assist in making final product recommendations to fulfill assortment plan requirements
• Assist to communicate costing requests and product requirements and changes through the line review process
• Request samples and costing for comparison from vendor candidates
• Manage samples and pre-production safety assurance process
• 2 years experience in Product Development or related field
• Intermediate skills in negotiation, measuring key performance indicators and Financial Analysis including Retail Math
• Intermediate to expert level skills in Microsoft Access, Excel, Word, PowerPoint and Outlook
• Intermediate skills in Product Development software such as PLM
• Driving agency performance against Goals & ensuring regular review and feedback sessions with field team to identify opportunity areas & arrest the same
• Ability to be innovative and excel to implement the change faster. The candidate should also improvise the existing processes for enhancing the current business productivity
• Ensuring timely audit of vendor processes and documents for respective agencies. Responsible for coaching, training, awareness and adherence to code of conduct
• Usage of technology to drive performance metrics for respective agencies
• Ability to design agency payouts in line with the business P & L and COC model
• Ensuring timely payout of vendor bills/provisions for respective agencies
• Should be strong in documentation process both at vendor location and at own GE desktop
• Collection Experience
• Customer Management Skills
• People Centricity Skills
• Analyzes root causes of systemic or recurring issues and develops solutions/action plan to close the gaps
• Identifies and communicates emerging trends, best practices and opportunities with the team
• Supports centre in understanding appropriate products, policies, services, processes and procedures
• Collaborates with Centre Managers, Team Managers, National Managers, Subject Matter Experts (SME’s), Special Support Officers (SSO’s) and Client Experience Coaches (CEC’s) to implement change initiatives
• Acts as primary liaison with Desktop System Support (DSS) for all Home Based Representatives (HBR) equipment and problem resolution matters
• Develops relationships with service partners (i.e. Workforce Management, National Office, Operations, Service Delivery) to ensure efficient operation of teams and optimal client satisfaction
• Provides support to Centre Managers, Team Managers, SME’s, SSO’s, and CEC’s for problem escalation analysis of report data as it relates to call handling, compliance, average handling time, Other Not Ready (ONR), and Post Call Processing (PCP) results. (ClearVu, Peregrine, Aspect, Symposium)
• Ensures skills/knowledge/accreditations are up-to-date and meet position requirements
• Takes accountability for personal development, executing planned activities in partnership with your manager
• Demonstrates commitment to team work by coaching, mentoring and assisting colleagues meeting the needs of all clients
• Utilizes Rewards and Recognition Program to drive behavioral change and optimize employee engagement
• Credit background would be an asset
• Project Management experience would be an asset
• Assist with managing budgets with monthly forecasting of revenues and expenses and financial responsibility for Tubing Hill and Snowbiking monthly revenue tracking
• Tubing Operation: timely opening and closing of carpet including morning start-up procedures, operation in accordance with CPTSB regulations, oversight of appropriate staffing, snow work, tools, and supplies, proper maze set up according to business volumes, completion of daily operational logs, lift incident reports and witness statements as needed, as well as upkeep of all tubing hill areas including lift, yurts, sheds, snow castle, restroom, and mazes
• Groom the tubing hill in the snow cat to make sure lanes are safe
• Train new cat drives in accordance with the company policy
• Close out POS station; count station bank, deposit, review sales reports and ensure that all backup is present and sent to Recreation Audit. Ensure all company cash handling procedures are followed
• Train new employees on RPOS
• Staff Management: provide daily leadership, coaching, and motivation for Attractions Attendants, Leads and, Supervisors. Train employees, assist manager with mid and end of season employee reviews, discipline and motivate employees as required. Oversight of breaks, lunch rotations, and staffing levels as business volumes dictate. Development of and participation in employee relations functions
• Guest Service: provide consistent high quality guest experience as guests interact with Tubing hill attendants by initiating positive guest interactions and creating a friendly welcoming environment at all tubing hill areas, professional handling of guest complaints including diffusion of hostile situations, and follow through with service recovery situations
• Administration: prepare weekly schedules balancing needs of staff and needs of the operation, complete required work comp, lift incident and operational log paperwork, actively participate in weekly management meetings, contribute to daily morning meeting, send outs and monthly department meetings
• Communication and Relationship Building: consistent, frequent and positive communication and working relationships with Guests, subordinates, peers and management, and internal departments such as Lift Maintenance, Lift Operations, Ski Patrol, 4Fun, Guest Services and Events
• Maintain inventory for retail and order products when needed
• 2 years Mountain Ops & 2 years of Guest Service experience - required
• 1 year snow cat experience - required
• 1 year Adventure Point experience - strongly preferred
• 1 year of supervisory experience - required
• Satisfactory motor vehicle check and a valid Drivers License - required
• 2 years RPOS experience - required
• To drive the PSL origination under the asset-based Finance division of Citi in Surat (Gujarat), India
• Retail financing or banking experience preferably with focus on a key industry and an exposure of local market
• Effectively manage the manufacturer and dealer counters for penetration, coverage and market share to enhance mutual business relationship and enable PSL asset origination
• Achieving budgeted business volume and spread for the business originated
• Establishing the sourcing network and effectively managing the team of ASF's/DMA's with desired productivity levels
• Ensure portfolio generated meets the standards and expectation of Citi
• Managing the portfolio performance by working closely with risk and collection team
• Working with risk team to ensure sourcing and approval of business as per the approved program
• Working with collections team for managing the portfolio performance within the benchmark triggers
• Compliance to all internal and external policies and processes
• Provide requisite inputs regarding the market trends and indicators
• Displays a confident, determined, resilient and self-motivated approach
• Work closely with the Store Manager to analyze and react to business
• Engage with the community through outreach, involvement and partnerships
• Support Nasty Gal’s vision through ownership and accountability for the overall sales and profitability of the store
• Lead and drive Supervisors to execute their job duties while keeping the Nasty Gal culture alive in every aspect of the operation
• Monitor sales floor and zone coverage to ensure that all sales associates are delivering a true Nasty Gal customer experience
• Contribute to the securing of our assets through implementation of effective Loss Prevention methods
• Coach, recruit and onboard new stylists for the store
• Manage day-to-day stock and replenishment needs for the store
• Assist Store Manager with scheduling and time and attendance for staff
• Ensure proper training of product knowledge and the Nasty Gal selling culture for the staff
• Achieve personal sales goals as well as provide coaching, mentoring and feedback to motivate and inspire your team to reach their sales goals
• Ensure store policies and procedures being followed
• Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operations
• Understand store concept, target customer and mall/center competition
• Responsible for meeting individual productivity goals set by Manager
• Enforce and educate company policies and standards

Assistant Manager Commissioned Resume Examples & Samples

• Leading their customers through the sales process of selecting, coordinating and purchasing traditional business, casual clothing and accessory options designed for the upscale professional man
• Understanding merchandise features, marking and fitting techniques and fashion trends to determine what type of garments are desired and advise customers about prevailing styles, new/add-on items and appropriateness of garments for particular occasions
• Striving to meet sales goals and covering their personal draw in a commission based sales environment
• Providing the highest Customer Service standards while maintaining a professional demeanor and personal presentation at all times
• Utilizing company resources to generate traffic and maintaining customer contact to build their own book of business
• Maintaining the company’s visual merchandise standards within each department and the overall store, including general housekeeping cleanliness
• Assisting in overall store operations, maintaining inventory levels and instructing staff and customers on current marketing promotions
• Acting as manager-on-duty when Store Manager is not on premises
• Opening and/or close the store
• Ensuring that their stores are run in accordancewith company policies and applicable laws, training and coaching associates on selling techniques, supervising staffand assisting customers with issue resolution
• Provide leadership through example; set performance examples; identify work to be done;prioritize and complete daily assignments and reach personal sales performance goals; share responsibility for meeting store sales goals
• Meet deadlines with accuracy and demonstrate a sense of urgency
• Interact and communicate with customers in person and on the phone; interact and communicate with co-workers and supervisors in a team environment
• Coordinate customer wardrobe selections involving a wide range of colors and patterns
• Measure customers’ necks, arms, chests and or waist for proper fit
• Work scheduled shift which will include nights, week-ends and holidays
• Read, write and perform basic math
• Dress in conservative business attire without any tattoos and/or body piercings evident

Assistant Manager Non Commissioned Resume Examples & Samples

• Ability to provide leadership through example; set performance examples; identify work to be done; prioritize and complete daily assignments and reach personal sales performance goals; share responsibility for meeting store sales goals
• Ability to meet deadlines with accuracy and demonstrate a sense of urgency
• Ability to interact and communicate with customers in person and on the phone; interact and communicate with co-workers and supervisors in a team environment; sales, stock and housekeeping
• Ability to continuously stand and walk
• Ability to frequent lift up to 25 lbs and occasionally carry up to 50 lbs
• Ability to coordinate customer wardrobe selections involving a wide range of colors and patterns
• Ability to measure customers’ necks, arms, chests and or waist for proper fit
• Ability to frequently use hands and fingers, and to occasionally reach overhead
• Ability to occasionally climb ladder and/or step stool
• Ability to work scheduled shift which will include nights, week-ends and holidays
• Ability to read, write and perform basic math
• Ability to dress in conservative business attire without any tattoos and/or body piercings evident
• Conceptualize, prepare and execute seasonal store sets for Freestanding Lou & Grey Stores and Lou & Grey Shops within LOFT stores
• Create Store Set Guides for Visual Merchandising that provides detailed direction on key product initiatives and placement
• Create visual update directives as needed, based on business trends
• Create and own Visual Merchandising Standards Guide as a training tool for the stores
• Style all mannequins, tables, and uppers – interior and windows to communicate the personality of the brand
• Partner with marketing on all creative collateral in store
• Close partnership with the field visual team on translation of direction to individual stores
• Participate in Store Openings

Pnw-assistant Manager Resume Examples & Samples

• Conducts and compiles general research and provides analysis and recommends to the Product Managers on products related to revenue, profitability, pricing, product life cycle, positioning, and promotion strategy. Research customers, prospects, and target market
• With mentoring and guidance from the Product Manager, support the efforts to execute implementation of product strategies associated with assigned products. Completes ad-hoc assignments that assist in development and implementation of strategies and new processes
• Architects and documents overall product solutions and functional business requirements
• Compiles product performance reports, analyzes them, and delivers relevant insights and recommendations to executive management. Analysis will cover overall product performance, partner performance, initiative benefits realization vs. KPI targets, and site effectiveness
• Responds to customer requests
• Provides basic training to other internal departments in support of the products. Participates in or may lead cross-functional team meetings for product development projects from concept initiation through product delivery
• Reviews existing business processes to identify areas or improvement. Develops a basic understanding of processes and technology, enabling a cross-functional perspective on product/process opportunities
• 5 - 7 years of experience in the financial services/brokerage industry
• A high level of integrity, earning the respect and trust of his/her peer groups and executives
• Strong industry acumen, self-starter and the ability to work with minimal supervision
• Strong communication skills a must – verbal and written
• Personal confidence with outstanding leadership capabilities
• Ability to collaborate and work across a large and highly matrixed organization and collaborate/influence as appropriate
• Must be able to lead and motivate highly effective team that has ability work independently, and work effectively with all levels of management
• BA/MBA preferred
• Operation of all banquet events including set up, event execution, and break down of venue space
• In a highly visible appearance during events and handle any special requirements or requests
• Create and promote a team spirit ensuring that all employees do the same
• Provide effective leadership and direct service staff
• Build and maintain an excellent working relationship with all support departments including the kitchen, maintenance and administration
• Act as primary contact for the client on the day of the event, or earlier, dependent on the event specifics
• Communicate with the kitchen for timing of food and service
• Conduct safety and information meetings before each function with all banquet staff
• Control, store and order all FOH banquet inventories
• Organize and maintain a safe, clean, and secure facility, specifically but not limited to the banquet supply rooms
• Create staff schedules, adhere to budget and monitor payroll
• Administrative work including, but not limited to: billing and account management
• Is able to handle and manage confidential information
• Is flexible with hours and days of work
• Is able to work any hours of the day, any days of the week
• Prioritizes and re-prioritizes personal time and work, to have a good balance in life
• Have prior banquet operational experience and/or restaurant managerial experience
• Have experience with direct guest service and managing staff members

Custody Assistant Manager Resume Examples & Samples

• Degree qualified in an appropriate discipline
• Effective administration and organizational skills
• Strong IT skills (ability to learn new applications quickly)

Assistant Manager of Maint DC Resume Examples & Samples

• Perform minor electrical and plumbing repair within facility
• Continually improve processes for ensuring optimum equipment performance
• Maintain lighting throughout the facility to ensure safety and functionality
• Maintain all MSDS Safety sheets in accordance with Company policy
• Support open communication to understand facility maintenance needs
• Effective Inspection
• Prior experience in a distribution or warehouse environment
• Knowledge of Total Productive Maintenance (TPM) and Reliability-Centered Maintenance (RCM) techniques
• Working knowledge of automated distribution and warehouse systems
• Flexibility in hours to support multi-shift operations
• To drive the PSL origination under the asset-based Finance division of Citi in India
• Retail financing or banking experience, preferably with focus on a key industry and an exposure of local market
• Effectively manage the manufacturer & dealer counters for penetration, coverage & market share to to enhance mutual business relationship and enable PSL asset origination
• Establishing the sourcing network and effectively managing team of ASF’s/DMA’s with desired productivity levels
• Manage to budget and daily financials
• Respsonsible for the opening and closing procedures
• Oversee all summer biking, boating and maintenance activities on Keystone Lake
• Oversee all winter ice skating and maintenance activities on Keystone Lake
• Oversee year round indoor activities at the Keystone Adventure Center to include Food and Beverage concessions at the Sports Bar, video and table games as well as assisting all guest wishing to utilize the facility
• Provide a safe employee work environment
• Educate other departments in order to promote products and offerings of the Adventure Center
• HS diploma or equivalent -required
• Prior work experience at the Keystone Adventure Center -preferred
• 3+ years of customer service -required
• 2 + years of staff management of 5 - 20 employees -required
• Keystone Resort knowledge -required
• Basic understanding of current resort systems helpful -required
• Basic knowledge of ice rink / hockey rink maintenaince -required
• Own intake process of RFI’s and RFP’s for dedicated Region to assign and empower team to lead in the development process and end to end solution
• Attend client meetings in partnership with Sales, serving as the Product/Marketing expert, presenting product insights, while receiving feedback firsthand and reporting back for production ideation
• Generate ideas and concepts for pre-sales pitches, leading in the ideation of solutions for sales and advertisers, deeply rooted in storytelling and insights
• Create scope documents outlining the campaign elements that have been sold for internal and external distribution and review
• Minimum of 5+ years marketing/promotional / agency experience, with 3+ years in a Digital setting preferred
• Proven knowledge of video, social media & influencer landscape, digital marketing, and integrated digital campaigns
• Deep understanding of marketing and packaging strategic solutions for brands
• Proven relationship building and account management skills
• Proven skills in problem-solving, follow-through, attention to detail, and priority setting
• BA/BS degree required (marketing, sales business, or related field preferred)
• Excellent computer skills – Highly proficient with MS Powerpoint, KeyNote, Word, Excel
• Proven track record translating marketing and promotional objectives into results for advertisers
• Excellent written, verbal and listening communication skills
• Proven ability to adhere to a project plan to ensure that client commitments are delivered accurately, on time, and within budget
• Ability to establish regular contact with internal and external customers to ensure their needs are met, communicate campaign progress, measure progress and proactively address issues and develop solutions
• Photoshop a plus
• Thrives in a fast-paced environment and can juggle multiple projects
• A energetic, positive, “can do” attitude
• Ability to work in a highly matrixed environment
• Resourceful and responsive to change

Affiliate Services Assistant Manager Resume Examples & Samples

• Execute & complete the projects
• Capability to lead the projects and manage the changes and timelines
• Embracing the changes and ability to communicate with the stakeholders
• Manage operational effectiveness
• Responsible for ensuring all products for the business are in compliance with the Singapore Regulatory requirements and handles all product registration issues
• Ability to influence and communicate with Brands on product notification issues
• Maintain updates on latest regulatory development and ability to communicate business implication to the Brand’s management
• Develop systems and processes to ensure that all products regulated in Singapore are being adhered to
• Resolve day-to-day issues on order management with Brands, Hub and Finance, with regular meetings and communication to align and improve business processes
• Point of contact for O2C process, system related matters and BI reports
• Liaise with Brands and Hub on all orders, shipment and delivery issues
• Supervise all staff purchases and free cosmetics for employees
• Improve business processes and analytical reports
• Able to identify operational risk and initiate solutions to address the risk
• Continuously seek ways to improve the current process
• Create analytical reports in a timely manner
• Lead and develop people
• Lead, motivate and develop staff
• Be a role model in terms of work attitude and ensuring customer satisfaction
• Develop the staff so that they are able to progress in the company
• Minimum Diploma Holder with at least 3-5 years of supervisory experience
• Proficient in Microsoft Office applications and SAP
• Have previously helped organizations to streamline process to gain operational efficiency and implemented service performance indicators
• Excellent communication, written and verbal skills. Able to communicate and influence people at all levels
• Good facilitation and leadership skills
• Excellent organizational, time management and follow up skills
• Ability to prioritize and handle several tasks simultaneously
• Ability to develop, recommend and implement new initiatives in regards to systems, procedures and processes

Assistant Manager for Maui, Hi Resume Examples & Samples

• Drives the Charlotte Russe customer service experience by leading, modeling and training store associates on the Charlotte Russe service proposition
• Models service behaviors by greeting and developing rapport with customers, providing product information including features, trends and styles and makes product suggestions based on knowledge of the merchandise and the customer
• Evaluates and manages store sales and payroll goals on a daily basis utilizing applicable reports and scheduling tools to ensure all goals/plans are achieved
• Leads the team in all tasks related to maintain a neat, clean and organized store
• Develops store hiring plan and works with store management to ensure staffing and scheduling need are achieved
• Develops a high performing team and continuously fosters a culture of strong performance by providing consistent and timely feedback
• Partners with store management to create individual development plans consistent with the employee’s development needs and career aspirations
• Effective interpersonal skills with all levels of management
• 3 years store management experience preferred
• Lead a team of Seniors and Associates and make sure the team delivers high quality work, as per EY methodology, on time and to budget
• Motivate and lead the GSS team, identify and foster key talents, coach, mentor and supervise team members
• Develop and maintain productive relationships with key EY Global contacts, i.e., Global audit managers and project managers
• Develop an understanding of EY Quality and Risk Management procedures, and ensure these are embedded in to the engagement team's work
• Work closely with Global managers to transition new engagements and services to GSS Assurance whilst maintaining quality of service
• Proactively discuss work flow management with the teams in Global, allocating resources to audit work and monitoring performance against standards
• Demonstrate professionalism, competence and clarity of communication when dealing with GSS and Global audit teams
• Establish expectations of value to be delivered to the Global teams and ultimately to the Global clients
• Conduct timely performance reviews and provide performance feedback/training. Lead by example
• Use technology to continually learn, share knowledge with team members, and enhance service delivery. Contribute to technical and soft-skills training to continually develop the team's skills
• Knowledge of Indian accounting and auditing standards. Knowledge of IFRS/UK GAAP and International auditing standards is an advantage
• Project management, leadership, coaching, counseling and supervisory skills
• Excellent communication skills including speaking and writing effectively in English
• The ability to quickly form strong working relationship with colleagues in India and around the world
• Internship with top or mid-tier accounting firm
• 3-5 years post-qualification experience with either
• Mid-or top-tier accounting firm, focused on external or statutory audits
• MNC or larger domestic Indian companies, preferably within a Shared Service Environment

Reservations Assistant Manager Resume Examples & Samples

• Establish and maintain positive and effective relationships with all internal and external contacts. Resolve guest issues in the best interest of the guest and the company. Represent Reservations in managing inventory to maximize revenue
• Liaise with wholesale internal and external vendors to drive additional revenue
• Inspire trust and build strong relationships across business units such as Accounting, Revenue Management, Mountain Operations, Corporate Sales (International, Domestic & Groups), Call Centers (ISD,IED, Online, Keystone & Breckenridge Hospitality) IT, Travel Services and the Training Dept. Leverage relationships and communicate effectively to influence key business decisions and processes
• Continuously work with other members of Conference Operations to improve and maintain service standards, communications and procedures that impact conference clients and attendees, in order to protect and improve our conference product
• Manage all aspects of employee performance through coaching, developing and disciplining employees. Communicate job expectations as well as career path opportunities. Follow production, productivity, quality and customer-service standards and identify work process improvements
• Implement new standard operating procedures in the department to improve efficiency
• Demonstrate an unyielding passion for the guest experience, culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome. Own the results of the Employee Engagement Survey. Establish action items and ensure ongoing communication of results to current and new employees. Coach employees through to completion of action items
• Maintain professional and technical knowledge of call center operations and sales processes. Attend educational workshops and training courses. Follow key industry and call center trends as well as participate in departmental/company-wide initiatives to drive internal and external customer experiences
• 2+ years in a call center and/or hospitality environment - required
• 1+ years of prior supervisory experience - required
• Valid Driver's License with satisfactory driving record - preferred
• Property management software experience (Tour Partner, RPOS, LMS) - preferred
• Lead management software experience (Navis) - preferred
• Ability to communicate in Spanish (written and spoken) - preferred
• Knowledge of Keystone Resort and Vail Resorts - preferred
• Your client responsibilities
• Understanding of Transfer pricing practices and policies, global or local country
• Drive the documentation process on larger engagements and/ or segments of the practice
• Supervise daily progress of engagement milestones with little or no need of manager involvement
• Communication of project status to managers
• Provide recommendations to clients on engagements if the team is open to them
• Prepare full reports for various offices
• Scope and budget projects and manage quality process
• Take ownership of your schedule and proactively seek work when necessary to meet set goals
• Adhere to practice protocol and other internal processes
• Assist managers to manage client relationships by TP areas
• Build strong internal relationships with other members of global TP offices and across other tax service lines
• Your people responsibilities
• Develop, mentor and supervise analysts and other seniors
• Set clear expectations and be available to provide guidance and answer questions
• Gain an understanding of staff and engagement issues and constructively & effectively communicate between staff and management
• Provide coaching on developmental issues to achieve improved performance
• Manage people initiatives under a manager, including recruitment, training, and retaining TP professionals
• Ability to work with global mindset
• Self-motivated and focused on results
• Maintain and enhance existing credit/cash performance reports
• Create ad hoc reporting to support Global Credit and Cash Management team and senior leadership needs
• Ensure that internal reporting aligns with regional, business line, and enterprise reporting
• Analyze and interpret reports and competitive intelligence findings to proactively identify trends and opportunities
• Develop and maintain strong relationships with Wealth Management business partners and functional groups to ensure collaboration and mutual support
• Collaborate with Global Wealth Management business partners and functional groups, primarily Finance/Corporate Treasury, to develop and maintain consolidated, regional, and business line reporting on cash balances, revenue, and profitability
• Identify and propose solutions to fill any data gaps
• Develop regular competitive intelligence reporting on credit and cash management solutions through secondary research, collaboration with Global Wealth Management business partners, and by leveraging internal capabilities of RBC
• Provide support to Project manager to complete credit/cash related projects and initiatives to help business maximize total Net Interest Income
• Provide support and work on the CTM (Credit and Transaction Management) scorecard/dashboard
• High degree of intellectual curiosity
• Strong organizational skills with the ability to manage multiple competing priorities
• Strong Microsoft Excel, PowerPoint, Access skill
• Strong data warehousing/data analysis skill
• Comfortable to manage large set of data
• Highly motivated and resourceful self-starter who displays strong initiative and out-of the box thinking
• Strong project and change management skills
• A solid understanding of investment and banking solutions
• Demonstrated ability to communicate effectively at all levels of an organization
• Strong ability to build relationships and influence without authority
• Strong ability to research, learn and assimilate information and concepts
• Determine the Communications L&D needs by sitting with teams, observing calls, studying emails and written reports and consulting with Leads and Managers
• Write the Communications L&D plan broken down into the different Business Units and covering all levels from Manager through to staff members
• Design a Communications L&D Training program that is uniquely suited to each of the key Business Units within the overall Tax Group
• Ensure the Communications L&D program is delivered as an annual plan and updated in line with newly identified challenges and goals
• Ensure the values of E&Y are represented in all training
• Ensure any E&Y global best practice in the area of communications is represented in all training
• Conduct Communications Orientation for new joiners and develop individual coaching plans where necessary, providing resources and assistance
• Provide active and on-going support to key employees with specific communication challenges
• Improve overall Communications Training by developing new approaches and techniques
• Excellent verbal and written English communications
• Ability to present and sell ideas to large groups of stakeholders
• Proven ability to design, implement and manage complex projects
• Prior experience of developing and managing relationships with key stakeholders
• Prior experience of writing Training Programme content is a must have
• Prior Management Training / Facilitation experience is a must have
• Experience in the area of facilitating cross-cultural communication training
• Proven ability to provide feed-back and coaching across all positions within the company
• Research skills and on-going intellectual interest in the area of Communication Skills and L&D

Senior Assistant Manager Domestic Subsidiaries Resume Examples & Samples

• Provide corporate secretarial services primarily to the Global Banking and Markets and Canadian Banking domestic subsidiaries
• Ensure regulatory and corporate governance requirements are met
• Ensure post-meeting activities such as the preparation of minutes and regulatory filings are completed
• Ensure the corporate database is updated on a timely basis
• Track Board commitments arising from meetings, check to determine if commitments are being addressed, escalate issues to the Manager or company’s Chair, as required
• Coordinate the efforts of the Administration Officers in the production and distribution of packages for the directors and executives of the domestic subsidiaries
• Prepare meeting agendas and other material
• Prepare and maintain corporate documentation including registrations. Corporate transactions (amalgamations, dissolutions, incorporations) may also be part of the role
• Contribute to a positive work environment within the team and with clients
• Build and sustain strong working relationships with clients to understand and respond to their needs
• Provide a high level of professional service to clients and colleagues, making sure enquiries are addressed in a timely and appropriate manner
• Collaborate and work as part of the overall Secretary’s team to help meet business objectives
• Superior organization
• Team and Relationship Building
• Ability to deliver consistent and superior customer service
• Superior product quality standards
• Diligence and due care
• Excellent initiative, analytical and problem-solving skills
• Capable of dealing with large volumes, prioritizing and working with moderate direction
• Assist in Development and maintainenance of fraud prevention and detection system rules
• Assist in the functioning of fraud tools and practices that will monitor, detect, and respond to suspicious activity and reduce stakeholder risk
• Implement and drive customer segmentation in fraud loss and enhanced customer experience
• Improvise and modify existing procedures and tools to fit new, non-standard situations
• Formulate and validate hypotheses that support strategic plans and to generate reports / track results of specific tactics
• Synergise with Risk, Finance and Collections leadership to build Project CBAs and drive operational delivery to committed business goals

Assistant Manager, Institutional Giving Resume Examples & Samples

• Assists in the development of a strategic plan for short and long term initiatives, to expand the Rubin Museum’s donor base and develop new funding sources consistent with the Museum’s mission and priorities
• Keeps abreast of Rubin Museum’s goals and projects in curatorial, education, and public program areas in order to accurately communicate the museum’s activities
• Performs donor research and supports cultivation, solicitation, and relationship with past, current and new donors
• Writes, coordinates and prepares grant and sponsorship proposals and related correspondence
• Manages Corporate Membership program, including solicitation, renewals, and submission of monthly calendar of events
• Prepares timely acknowledgement letters and correspondence on grants
• Prepares grant compliance and status reports, coordinating with various departments to address funding requirements
• Prepares budgets and supporting materials for proposals and applications in concert with Finance and other departments
• Creates supporting materials to enhance fundraising efforts including press coverage, images, summary documents, program brochures and other materials as needed
• Manages donor credits and acknowledgments for Museum communications, publications, web and print materials as well as the Donor Panel and Annual Report
• Maintains history and up-to-date donor and prospect information in fundraising database (Raiser’s Edge)
• Maintains development department files on foundations, corporations and government agencies
• Provides support for select fundraising events
• Bachelor’s degree required. Masters in Arts Administration preferred
• Two-three years of grant writing experience required
• Non-profit, museum, or development experience a plus
• Must have excellent written, verbal and interpersonal communications skills
• Competency to write clearly and concisely as well as edit copy for clarity and grammatical accuracy
• Ability to craft proposals to meet Museum funding needs, and to adhere to funders’ guidelines
• Working knowledge of budgeting
• Strong computer skills in MS Word, Excel, Outlook, Power Point, and with Internet
• Knowledge of fundraising database systems (Raiser’s Edge, Donor Perfect, or other) a plus
• Excellent organizational skills, attention to detail and ability to prioritize, and meet deadlines required
• Ability to work under pressure and adhere to multiple deadlines simultaneously
• The Rubin Museum offers a competitive benefits package
• Complete resume, including salary history and salary requirements
• Summarize your relevant qualifications for this specific position
• Two (2) writing samples
• Indicate Job Title on Subject Line of Email or in body of cover letter
• Applications in electronic format preferred, and accepted at [email protected]
• Mail applications to – Manager, Human Resources, Rubin Museum of Art, 150 West 17th Street, New York, NY 10011
• Ensures that resource coordinators/resource managers are trained on the scheduling tool and sub-service line policies and procedures
• Assists the Senior Resource coordinators/Resource Managers in resolving conflicts with engagement team members to ensure appropriate solutions are identified in a timely manner considering engagement requirements and developmental goals of staff supported
• Develops, mentors and supervises Resource Coordinator(s), Senior Resource Coordinator(s) and Team Lead(s)
• Act as a Counsellor
• Adheres to practice protocols and other internal processes consistently
• Develop people by encouraging individuals to think for themselves and take responsibility for their contribution to the team
• Conduct performance reviews, serve as a positive leader and mentor and contribute to performance feedback/training
• Use technology to share knowledge with team members and enhance service delivery
• Maintain cooperative relationships with other team leads and Assistant Managers in the team
• Articulate and support the strategies of the aligned sub-service line and Resource Management group
• Effectively fulfil the role of a change agent
• At least 5-6 years of experience
• Detail oriented with emphasis on quality, timeliness and relationship management
• Self-starter with a positive attitude who is willing and able to take initiative. Strong interpersonal and team skills
• Excellent verbal and written communications skills, including negotiation skills and problem solving skills
• Flexible in timing when there is a requirement from service line and/or team to provide the required support

F&B Assistant Manager Resume Examples & Samples

• Maintain payroll, personnel, paperwork and other issues as they occur
• Assure proper preparations and presentation of food and beverage items
• Conduct on the job training
• Oversee the food and beverage sales
• Maintain a harmonious working relationship with other departments and non Vail Resorts, Inc. entities
• Handle guest situations and concerns with tact and professionalism
• Conduct staff evaluations
• Adhere to all Vail Resorts, Inc. policies and procedures
• 3+ years related experience. Bachelor degree is required. MBA is a plus
• Highly organized and detail oriented with a strong ability to manage multiple projects simultaneously
• Must be a self-starter with project management skills and a proactive approach to ensure all deliverables
• Strong analytical skills combined with a high level of creativity
• Must possess excellent computer skills with proficiency in Microsoft Word, Excel and PowerPoint

Assistant Manager Gap Outlet Orlando Market Florida Resume Examples & Samples

• Sets the pace for quality and productivity on non-selling tasks
• Manages labor effectively to maximize productivity and achieve daily/hourly targets
• Facilitates job training for non-exempt staff
• Recognizes performance and customer issues and communicates to HOS for resolution
• Ability to develop and train others
• Demonstrated time management and organizational skills
• Demonstrated verbal and written communication
• Demonstrated conflict management and resolution skills
• 1+ year retail supervisory experience, or prior equivalent experience preferred
• Ability to effectively maneuver around sales floor and stockroom, repetitive bending,
• Prolonged standing, twisting, stooping, squatting, and climbing

Assistant Manager, Smashbox Online Resume Examples & Samples

• Calendarization – execution of daily calendar of promotions and total oversight on all offers and activities
• Creative – work closely with the creative team on delivery of all assets, prioritize deliverables and manage weekly team meetings
• Mobile – manage homepage refreshes, content, SMS copy, calendar, SOWs, approvals and reporting
• Email – provide schedule matrix and final approval on emails. Responsible for weekly and monthly email reporting and analytics. Oversee all segmentation and CRM activation
• Paid search – brand lead on day to day paid search and delivery of all assets and offers
• Affiliate Programs – brand lead on day to day affiliate and delivery of all assets and offers
• SEO – manage monthly SEO project which includes manual meta tagging of every new page on the site. Provide SEO for digital marketing initiatives
• Partner marketing – own brand partnership executions that require updates, programming or maintenance
• Ratings & Reviews – approve pending reviews weekly and provide quarterly analysis to the brand
• 4+ years’ experience in an Online marketing function, preferably in an ecommerce team
• Bachelor’s Degree in related industry required
• Prior knowledge of running search, affiliate or loyalty programs
• Analytical mindset with experience using an analytics package such as Adobe, Coremetrics or Google Analytics
• Experience interfacing with vendors and building collaborative relationships
• Team- oriented with ability to work with all levels and cross-functional partners
• Highly organized with the ability to juggle multiple projects and manage successfully in a dynamic, changing environment
• Act as the central point for the proposal development process ‑ This includes evaluating the potential client’s requirements, managing a timely process under deadline, writing executive summaries and non-technical content, working with technical team members to develop the written approach to the work, and editing and rewriting proposal content into clear, effective, and consistent responses. The candidate will also act a s a project manager for pursuits and proposals
• Guide proposal teams in developing the pursuit strategy ‑ This includes acting in a strategic/“sales” role—from pre-proposal to oral presentation stages—to identify client needs and benefits to the intended client, recognize key decision-makers, identify win themes that differentiate EY from our competition, create messages that will be compelling to the expected audience, and brainstorm solutions to the project’s challenges
• Lead and collaborate with the proposal development team ‑ This includes working with team members both within MENA TAS and GSS to develop responses to the potential client’s needs, researching and gathering information, and collaborating with the graphic design team to develop visual themes. The candidate should also demonstrate the ability to bring creativity and original thinking to the framing, structuring, and execution of written and presented content
• Write persuasively ‑ This involves clarity, strategic direction, and the compelling presentation of EY’s differentiators and competitive advantages
• Create standardized content – such as refreshing the existing MENA TAS proposal templates and credentials packs and keeping these up to date and current so that the proposal and pitch process is more efficient and less time consuming
• Managing a central repository for TAS pursuits and proposals
• Ideally the candidate should have knowledge of EY business development practices (e.g. Miller Heiman Strategic Opportunity Management) and/or TAS services
• Good commercial acumen, ability to read, interpret and advise on Request for Proposal (RfP) documents
• Familiar with CRM systems such as InterAction
• Experience related to mergers and/or acquisitions transactions preferred
• Experience in re-engineering, turnarounds or business integrations, with a demonstrated aptitude for quantitative and qualitative analysis
• Experience in a consulting environment or a financial services firm working with financial services clients, including banking, capital markets, asset management companies and/or insurance
• Experience leading and managing in complex business environments
• Ability to adapt to new challenges and ideas
• New Hire training
• Refreshers for tenured employees
• Conduct various functional trainings for the Collections / Customer Services/ Operations function
• Prepare and develop relevant training modules for functional and skill based trainings
• Support the Senior Manager Category (SMC) Footwear or Development & Commercialization Manager (DCM) in managing the development and commercialization process of assigned products in collaboration with Tier 1 factory personnel and technical teams. Provides specific technical expertise to ensure effective transition of footwear design into samples and production while ensuring the manufacturability, material selection, material standards, development timeline and cost to target are met
• Support the SMC or DCM in a continuous upgrade of technical applications and processes and implementation of new technology in development and engineering
• Guide and collaborate with factory direct developer and contribute considerably to the achievement of team objectives
• Explain product requirements and standards to factory and/or LO teams to achieve shared goals
• Influence HQ (Design, Marketing, Brand Operations, Quality) and external parties (Factory Development & Commercialization & Production) and drive change using principle centered vs policy driven with adi Dassler Standards as the center of focus in managing/ solving conflicts
• Make day to day decisions within defined scope (with support on complex issues)
• Execute defined directives
• Have development and engineering knowledge and expertise and can provide input into projects
• Have a strong engineering and creative mindset
• With minimal input and feedback, can identify problems and provide solutions to complex development/commercialization issues
• Can manage direct reports with support from line manager
• University degree preferably on shoe making or engineering
• 3-5+ years production, development or related experience in Footwear industry
• Production, Product Testing or dev./comm. or costing background
• Some experience in pattern engineering, mold making, grading, materials processing etc
• Ability to read shell patterns, 2D and 3D blueprints, spec sheets, cost breakdowns, etc
• Providing the highest levels of service while effectively managing all financial results
• Responsible for hiring, training and developing a strong food and beverage team
• Train employees to service standards
• Understanding and reporting on profit & loss statements
• Reviewing and acting on Guest Survey results
• At least 3 years food and beverage experience - required
• A minimum of 1 year restaurant supervisory experience - required
• Strong wine, liquor and beer knowledge - preferred
• High school diploma or equivalent is - required
• Certified in TIPS and enforcement of Bartender's Code of Conduct - preferred
• MS office proficiency - required
• Experience with PeopleSoft - preferred
• Willing to work weekends, holidays, early mornings, etc as required
• Be able to stand for long periods of time and lift up to 30lbs
• Facilities Management & Office Administration [90%]
• Responsible for managing the delivery of a range of facilities management & Admin services, including security management, housekeeping, work place management, maintenance of work environment, furniture & equipment to ensure that the premises provide a high quality, safe and efficient working environment
• Experience in planning & execution of maintenance / improvement projects, with project management skills
• Excellent communication, inter-personal problem solving skills and ability to work in multi-cultural environment
• Budgeting, Demand forecasting and procurement for all admin facilities function
• The premises comply with corporate guidelines, values, health and safety legislation and are fit for purpose and safe for staff, customers and visitors
• Maintenance, safety, security and management of office premises
• Weekly reviews of outsourced security, housekeeping, and maintenance services performance to ensure all duties carried out in accordance with contract
• Support F&A Manager to tracks contracts and timely initiate renewal process
• Monitor all risks and issues and report to Manager- F&A
• Support F&A manager in executing process as per organization procedures, standard and policies
• Support F&A Manager in continuously improving quality of service
• Maintain the company guest houses as per the standards set
• Supports facility building/ maintenance projects
• Resource planning and allocation
• Building collaboration and team work
• Building skills of team members
• Experience in planning, coordination & delivering services in the areas of Facilities Management, Office administration /Soft services / Utilities management / Helpdesk management / Mail & courier / Vendor management
• Well conversant with budgeting the operational expenditure / monitoring & controlling the Operational expenses / creating periodical reports / anticipating & forecasting changes etc
• Determined and dedicated professional with comprehensive experience in Administration & Facilities Management
• Familiar with Transport operations, including employee transport management / vendor management with adequate knowledge & experience of transport services including challenges / pain areas / opportunities for improvement etc
• Experience in Guest relations, including event management, Hotel / accommodation management etc
• Knowledge of Industry best practices / methodologies to be able to improvise the service levels constantly and regularly and be on par with comparable industries of similar business nature
• Possess skill to manage operations effectively & efficiently and is able to guide / mentor / groom the TEAM for improved performance with higher levels of motivation & morale
• Eye for details, Analytical capabilities, Capability to drive the initiatives, Courage to lead are the essentials of the role
• Creating and managing check lists for entire facility, safety and security operations and evaluating the effectiveness of the HSSE program etc
• Monitoring security and procedures, Asset management and Incident investigation
• Implementing processes, procedures, criteria, requirements, and methods to avoid hazards and exposures that cause injury to
• Asset management, Asset tracking, physical security management, access management and IBMS activities
• Managing the third party contractors and the maintenance of all critical equipment in the facilities
• Evaluating the contracts related to AMCs, PPM, of critical equipments like UPS, AC etc
• Responsible for BCP, safety of the employees in emergency situations as in Fire evacuations and ERS & ERT etc
• 7 to 9 years of experience from IT, ITS or Facility management organizations
• Determine the gratis and training tool requirements for the makeup artists in NA and forecast, order and oversee distribution of all education gratis, training tools, comps & samples, and printed collateral (including Intro to Bobbi, Beauty Encyclopedia, all levels of Training Seminar gifts/workbooks) to Education & Artistry Executives by working with outside vendors
• Maintain and distribute Education & Artistry Executive Training Calendar, including training seminars, intersell trainings and in-store visits
• Manage NA education needs for the Sales & Education Coordinators in-store training support, including determining and forecasting retailer specific gratis and product for new launch trainings, creating Education Alerts and tip cards for training modules, acting as a liaison between NYO and Sales & Education Coordinators
• Work with Global Education and Creative Departments on all seasonal updates for training tools (such as Beauty Encyclopedia, Training Seminar Workbooks, tip cards, and counter product guides) to ensure all necessary adaptations for NA Education are made
• Manage inventory levels of all training materials in conjunction with outside vendor, making decisions about what is required for reorder
• Oversee daily tasks of NA Education Temp such as education mailings and CMC reconciliation
• Enter all NA Education Creative needs into CPMS, track projects through creative process, work with Creative Department to ensure completion and address issues so deadlines are met
• Monitor inventory levels on all Education related tools and materials
• Assist the ED of Education NA in the creation of Education Alerts and PowerPoint presentations for use as in-store coaching tools and to support retailer meetings
• Plan and coordinate the logistics of bi-annual NA Bootcamp, SEC & Education Meetings, including budget management, event logistics, set-up and take down
• Analyze seasonal training spend to assess cost effectiveness of trainings and provide monthly budget updates to ED of Education
• Manage the Artist Certification Program including distribution of certificates and retailer specific statistics to monitor program growth
• Communicate regularly by phone and email with the NA Education & Artistry Executives to ensure they have the training tools needed for effective training and in-store support, address issues as needed
• Oversee reconciliation of the Education Department’s American Express Corporate Meeting Card
• Manage turnover of NA Education materials for posting on the NA Marketing App
• 4 years relevant work experience
• Superior organization skills
• Advanced computer skills – Excel, PowerPoint, Word
• Ability to handle multiple priorities in a fast paced multi-dimensional environment
• Involvment with the coordination of all Food and Beverage related planning, financial results, revenue and staff development, as well as assist in the implementation and evaluation of each restaurants products and services in conjunction with the Edgewater Manager and Outlets GM
• Responsible for helping achieve financial results as they relate to the restaurant's goals
• Develop, implement and monitor schedules for the operation of the restaurants and deli to achieve a profitable results
• Implement merchandising and sales techniques and programs to increase sales
• Monitor and handle guest complaints and institute corrective measures to keep complaints from recurring
• Assist in reviewing and maintaining wine lists and wine inventories
• Perform special projects or assignments assigned by Hotel/Resort Management
• Assist in hiring, training, and developing a quality service staff
• Maintain a high level of standards
• Will act as Assistant Manager at Black Bear Grill as necessary
• Minimum of 2 years F&B experience. F&B supervisory a experience is a plus
• Maintain a flexible schedule including weekends, holidays, etc
• Past experience managing budgets, forecasts and P&L statements- preferred
• MS Office proficiency and PeopleSoft experience preferred
• Understand the objectives of the department and work closely with the Affiliate Marketing team to achieve goals. Represent the team with professionalism and knowledge inside and outside the organisation
• Develop, plan and execute affiliate marketing campaigns across the region in order to reinforce affiliate relations, maximize media values on affiliate platforms, and increase brand usage
• Initiate subscriber acquisition and retention promotions to increase the reach and distribution of Disney channels
• Engage and partner with affiliates to increase promotional values through multiple platforms, including on-air, online, mobile, cable guides and on-ground events
• Ensure the communication and application of brands through client platforms are well-executed and on-point
• Identify synergy opportunities with other Disney business units and offer them strategically to partners who can best leverage on these opportunities
• Support the execution of major trade, affiliate and hospitality events, including trade exhibitions, cocktails, workshops and presentations, to deliver exceptional experience to our trade partners
• Develop sales collaterals, premiums, Point-of-Sales materials and other marketing support materials
• Develop an effective trade relations programme, which includes database management, sales kits, sales incentive programs and other trade engagement activities
• Ensure affiliates receive up-to-date information on the channels through product training workshops and sales kits
• Assist in pre-and-post sales marketing support to the sales team, including development of product presentations, pitch kits and sales collaterals
• Regular travel in the SEA region will be necessary
• A university degree or diploma holder, preferably in business management or marketing communications
• At least 6 years of marketing and or account servicing experience, preferably direct experience in a media and broadcasting environment with established relations with affiliate partners
• Experienced with leading and managing events
• Strong verbal and written communication skills are essential
• A self-starter who is organised, creative and able to take initiative
• Able to multi-task effectively and good with macro and micro level project management in a matrix environment. Strong attention to detail and ability to manage different brands concurrently
• Good problem solving skills with the ability to work under time constraint
• Proficient in MS Word, Excel and Powerpoint. Proficiency in Apple Keynote will be an advantage
• Minimum 3-4 years of work experience in similar environment, celebrity experience a plus
• Proficiency in excel and power point
• Ability to coordinate, execute multiple projects
• Additional language fluencies a plus
• Detail-oriented, highly organized
• Interest in international relations
• Travel domestically and internationally 6-8 times a year
• Provide support for on-boarding, off-boarding and other employee life-cycle HR operations as required by the business
• Process payroll administration in an effective and timely manner and ensure compliance with statutory deductions and contributions
• Support the implementation of new HR policies and procedures and changes to existing policies and procedures, as and when required
• Maintain and ensure the accuracy of employee files and data (update local HRIS and notify headquarters for employee data update)
• Handle benefits administration works, such as group insurance, pension schemes, long service award, employees share plan, etc
• Communicate promptly with internal and/or external stakeholders for any relevant HR matters
• Ensure the submission of HR reports and statutory returns (e.g. pension scheme member enrolment and termination, Inland Revenue Form filing, etc.) on a timely basis
• Perform HRIS UAT testing and make suggests for HRIS enhancement
• Observe changes for statutory requirements
• Handle other ad hoc projects as assigned
• Coordinate day-to-day operations and content maintenance across all digital channels
• Work closely with regional COE team to ensure satisfactory content delivery
• Partner with regional Digital Banking team to implement website design and analytics enhancements to improve business campaigns
• Act as business user and work with technology team on new initiatives and system development projects
• Assist the team to oversee compliance on global website guidelines
• Manage the complete recruitment lifecycle
• Lead and manage a team of Recruiters
• Design innovative sourcing strategies to attract candidates from marketplace in a cost effective manner
• Develop strong awareness and understanding of the business and functional areas of responsibility to target and hire best talent
• Work in partnership with hiring managers, providing guidance, support and recommendations on candidates for interview
• Have a good understanding of the candidate markets for areas of responsibility to provide guidance to the business/stakeholders on demographics and sourcing strategies
• Design resourcing plans, define role requirements and develop innovative sourcing options including networking, headhunting and building talent pools
• Ensure that all processes are followed in line with the agreed methodology
• Manage Recruitment cost and budget
• Produce timely and accurate activity and management information reporting for your business areas
• Keep abreast of market intelligence and industry trends
• Should have good people management skills with ability to lead and motivate the team
• Provide development, coaching and guidance to more junior members
• Contribute to people initiatives including recruiting, retaining and training
• Post Graduate with 8-10 years of experience in recruitment
• Should possess excellent communication and analytical skills

Big-assistant Manager Resume Examples & Samples

• Translate business requirements into functional applications
• Design, build, and maintain efficient, reusable, and reliable C# code
• Manage and mentor other team members to deliver high quality software
• Seek out and actively promote ideas and best practices within the team
• Proficient in C# writing clean, readable code
• Strong understanding of object-oriented programming
• Experience in writing and maintaining unit tests
• Proficient in desktop application development using WPF with MVVM
• Some familiarity with web application development using ASP.NET MVC
• Familiarity with SQL Server and data access technologies (e.g. Entity Framework)
• Strong understanding of XML and ideally some experience with XBRL
• A good working knowledge of Git for source control
• Familiarity with continuous integration
• Innovative thinker with good problem solving skills and a willingness to learn
• Excellent communication skills to both technical and non-technical audiences
• Hands on merchandising with team members for all in-store elements including windows and feature stories
• Assist in all visual packet production including photography, computer execution of all floor plans, and final review of all visual materials sent to the field
• Manage all weekly presentation updates and emails to the field
• Maintain accurate merchandise records to communicate on a regular basis to inventory partners
• Creative brainstorming to collaborate on new window and in-store merchandising designs with fellow creative partners
• Strategizes perimeter and feature placement for new and existing merchandise with merchant partners
• Develop new and unique elements for our stores including fixtures, props, and elements to enhance in-store experiences
• Work with the team merchandising all special events, manager’s conference, and merchant presentations
• Ability to produce creative material in a deadline driven environment on time and within a budget
• Previous project management experience in a deadline driven environment
• 2 - 4 years experience in visual merchandising with multi-store responsibility
• Ability to move furniture for the set ups
• Proficient on MacOS. Proficient in Photoshop and InDesign
• Responsible for assisting the Animation Manager in the daily functions of the Animation facility and overseeing the implementation of department policy and procedures
• Assist the Animation Manager and Systems Administrator with implementing technology needs in the facilities
• Assist students and faculty with technical issues as needed
• Supervise student workers, assist in hiring and organizing scheduling of the student workers
• Create and continually update the animation class schedules
• Responsible for inventory control of animation equipment
• Help with department Orientation and Open House sessions
• Complete all necessary paperwork for the security department regarding students’ overnight stays and studio requests
• Prepare all equipment checkout forms, sign-out books and student mailboxes
• Assist in organizing the end of the year class screenings
• Assist in organizing and preparing materials for Animation judges for the annual Dusty Film Festival
• Accept and coordinate delivery of supplies for the Animation Department
• Secure all facilities prior to leaving shift
• Excellent communication, organization, and interpersonal skills
• Ability to handle more than one assignment at a time; ability to prioritize, anticipate, communicate effectively
• Familiarity with Animation production workflows, DSLR cameras, and AV equipment
• Strong knowledge of Microsoft Office and Mac OSX
• Knowledge of Flash, Photoshop, Illustrator, Premiere, After Effects, Final Cut Pro is a big plus
• Team player, ability to work as a team with department co-workers, students, teachers and the SVA community
• Good understanding generally of commercial law
• Broad awareness of quality and risk management topics and issues,
• Ability to be highly responsive, reactive and comprehending of a wide variety and volume of business and legal challenges
• Strong communication and English language (verbal and written) skills
• Solutions - oriented with relentless focus on world class execution of projects and tasks
• Proficiency in managing high workload volumes efficiently and strong multi-tasking, organizational and time management skills
• Confidence, maturity and high degree of awareness in order to be able to work effectively with a broad base of senior-level internal stakeholders
• Strong sense of personal responsibility and ownership for success of a given task
• Eagerness to contribute in a team-oriented environment and ability to work cooperatively with other teams and country practices, demonstrating cultural sensitivity
• Strong service-oriented personality, proficient at delivering the highest quality of work within deadlines
• High levels of personal energy and appetite for work and success
• Strong academic record, 5 years experience as a practising lawyer in a major jurisdiction
• IT proficient - typing, Windows, Word, Basic Excel and PowerPoint familiarity
• Manage inventory control and meet or exceed inventory goals
• Communicate ideas or issues with the Regional Manager
• A minimum of 3 years of retail sales experience - required
• Management/Supervisory experience in a retail environment - required
• Familiarity with rental and retail POS system - required
• Ability to work nights, weekends and holidays - required
• Manage overall social media and content calendar for the brand and execute against it, including developing content concepts from idea to completion
• Work closely with Creative to coordinate development of social media content, campaigns and programs. Oversee and approve content calendars
• Proactively engage consumers online to drive favorable brand conversations. Fully respond to questions, comments and related opportunities with speed and judgment
• Serve as a liaison in any social media executions with affiliates world-wide. As part hereof manage communication of campaigns/programs and help provide guidance to implement locally. Monitor all international pages for adherence to guidelines and hold regular touch-bases with counterparts in key markets, as needed
• Stay up-to-date on new social media tools and best practices; monitor competitors and other social media leaders to see how they are using them to be the early adopter of technologies
• Generate metrics reports using standardized tools and craft analyses based on the data; assist in developing related recommendations
• Demonstrate 24/7 approach to responsibilities
• Ability to analyze and report on data obtained from multiple sources and to make recommendations to the leadership – highlighting impact / change
• Monitoring the operations and reporting the MIS of various project teams including process documentation like process maps, project plan, process document, migration dashboards, mitigation plans, training and course plan, etc
• Carry out insightful market research and analysis in terms of customer specific growth drivers, scalability, demand for services/solutions, existing and potential competition
• Appreciate that different ways of working exist with each location. Ability to question and understand why we do things in particular ways – and be prepared to challenge
• Post graduate with 8-10 years of experience with good exposure in business management, strategic consulting and relationship management
• Experience from a shared services or BPO type organization is preferred, ideally multi-location/multi-country
• Very strong communication skills, critical thinking and analytical ability, learning ability, interpersonal skills, dealing with ambiguity, team work, building relationships,
• Experience in project management – managing the deliverables of others and monitoring the overall status of a project, and its associated work streams
• Demonstrated ability to speak across various organizational levels, from management to C-level decision makers
• Strong time management skills with the ability to work independently and within a team environment
• Project/Process Management- Take up project based reporting responsibilities
• Ability to participate and work effectively as part of a team as well as deliver strongly as an individual contributor
• Good written and verbal communication skills, organizational and inter-personal skills
• Hands on Experience on MS Office (Mainly Excel, Word & PowerPoint)
• Individual with high energy level, high level of initiatives, consistent and high performer in a similar role, good communicator, team player and interpersonal skill
• Sound knowledge of HR Policies & Practices

Cast Housing Assistant Manager Resume Examples & Samples

• Lead a team of Salaried cast member in a fast pace environment. Oversee the results and actions taken through daily security reports
• Partner extensively with the property management company and transportation provider on complex challenges and influence and direct oversight of daily operations
• May need to inform law enforcement, media relations and HR depending on the nature of the incidents
• Day to day - Guest services comments, influence and oversight. Emulates all duties and responsibilities of the AM while offering the following additional contributions to the operating area
• Interfaces with Property management, security, front-line Cast Members, peers in other lines of business and serve as the point-of-contact for day-to-day operations
• Is engaged in conflict and dispute resolution, HR and other sensitive interactions with Residents
• Provides a daily recap of day-to-day security reports and/or operational reporting which reaches senior leaders and a wider audience beyond the operating area. Conducts incident Prevention Analysis reports for OSHA-recordable accidents/incidents and submits to Health Services partners
• Provide direction to salaried direct-report leaders to make autonomous decisions impacting the day-to-day operation such as staffing levels, increase/decrease of operating hours, safety-related decisions, closure of facilities and/or opening of additional facilities to accommodate capacity demands
• Responsible for making decisions affecting multiple units in the operating area and the while balancing decisions with the area’s contribution to the overall Guest experience. Make financial decisions about expenditures
• Operate day-to-day independently overseeing multiple units and/or experiences. And authority to make decisions on the operating area to ensure an exceptional Guest experience
• Serve as the point of contact for Operations Manager, representing the profit center to residents, peer leaders, senior leaders and operational integration leaders. May be called upon to make decisions in partnership with peers and senior leaders following incidents or emergencies. May interface with other senior leaders and peers to make decisions which have a broader impact to the overall Guest experience
• Has operational experience gained in a Guest-facing operating area, either in the same line of business or in another equivalent role in Parks and or Resorts. Has experience in leading other leaders, either formally or informally
• Understand fundamental concepts of running an operation with a focus on safety, courtesy, show and efficiency and Understand leadership expectations relative to the company’s core competencies: thinks strategically, builds relationships, communicates effectively, drives results, inspires creativity and innovation, champions change, builds teams, exhibits professional excellence, embraces heritage and values, promotes workforce diversity and workplace inclusion, delivers excellent service and demonstrates technical and functional competence
• Able to use Microsoft Office products and comfortable operating systems in a Windows-based environment
• Demonstrated strong business planning skills
• Proven ability to partner with fellow Cast Members and move the operation forward to the next level of excellence
• Demonstrated financial awareness of budget and daily labor costs
• Knowledge of industry trends and practical business application
• Proven leadership experience in a related area
• Able to manage a collective bargaining unit
• Demonstrated business acumen with experience and strong analytical skills
• Fluency in Mandarin & English is required
• Proficient in Word, Excel & PowerPoint
• Have familiarity in a warehouse environment
• Have excellent written and oral communication skills
• Experience effectively managing and directing a large team in an active facility
• Interface with a large volume of clients
• Be familiar and savvy with current equipment, IT technology and software
• Be knowledgeable of art handling and warehouse equipment
• Have exceptional computer skills, inventory management ability and operation logistics
• Experience in and familiarity with the Fine Arts industry
• Assist manager
• Supervise art handlers and administrators
• Coordinate warehouse activity and work orders
• Manage client accounts, service and volume
• Manage, schedule and coordinate facility labor
• Account billing
• Monitor and manage facility quality control and safety
• Process facility and premises maintenance
• Office management
• Train staff on a daily basis
• Art handling when needed
• Field and collaborate with vendors
• Trouble-shooting and problem solving
• Office administration
• Position requires 3+ years education experience
• Strong writing skills a must
• Field/retail selling experience preferred
• Must be agile and able to adapt in a fast paced and collaborative team environment
• Strategic planning and implementation of strategies
• 2-4 years experience in analytical positions at top tier strategy consulting firms, investment banks, or relevant function at multinational corporations, with exposure to strategy formation, business development, and M&A/investment evaluation in China
• Media/Consumer Industry background preferred
• Strong experience in creating PowerPoint presentations for senior management
• Project management skills and ability to multi-task, prioritize, and work in a fast paced environment
• Security Operations Centers
• Identity management
• Information Security management

Assistant Manager Smb Rm Resume Examples & Samples

• Report to Head of SMB Relationship Manager (RM), PayPal China
• Base in SH or BJ, and leads a Relationship Manager (RM) team with 4-8 field sales who locate in Shenzhen
• Represents, communicates and lead team to executes on business strategies at the given territory and target portofilo accounts for the achievement of assigned quota/target including guide team on portofolio management (segmentation/ targeting / development)
• Manages team hiring/staffing, team competency development, business planning, and performance driving
• Business visit with team members, help the team identify top opportunity, and convert the opportunity into business result
• Organizes cross functional teams’ engagement with merchants for business success
• Styling skills that will cater to our discerning customer
• The ability to manage and grow a VIP database
• Motivation to deliver outstanding customer service that will surprise and delight
• High level attention to detail and an eye for quality

Assistant Manager Selling & Service Manager Resume Examples & Samples

• Manages Selling and Service Coordinators and Associates, Commissioned Selling and Service Associates, and Selling and Service Specialists
• Demonstrates integrity, honesty and knowledge that promotes the company culture, values, and mission
• Fosters a positive working environment that encourages diversity, mutual respect and teamwork and is free of discrimination and harassment
• Understands and ensures proper security procedures are followed
• Values people quality and development
• Review, analyze and interpret various provisions in the recording agreements that govern WMG’s existing catalog recordings
• Prepare contract summaries of the recording agreements that govern WMG’s existing catalog recordings
• Perform general legal research pertaining to WMG’s rights in its existing recording agreements; and
• Perform such other duties as reasonably may be required
• Candidate must be able to work well independently and as part of a team
• Candidate must possess excellent verbal and written communication skills
• Candidate must possess excellent analytical, mathematical and organizational skills; [and]
• Candidate must be able to meet deadlines consistently and effectively while working under pressure
• Candidate must be able to manage multiple assignments at any given time and prioritize them effectively and appropriately; and
• Candidate must have strong computer skills, including strong data entry skills (with an emphasis on accuracy) and strong proficiency using Microsoft Office’s Excel, Word and PowerPoint applications; familiarity with Microsoft Office’s Access application is preferred, but not required
• Bachelor’s and Juris Doctor degrees required
• Admission to the bars of California or New York is preferred, but not required

Transaction Services Assistant Manager Resume Examples & Samples

• Manage certain operational activities including: Citi International Financial Services daily settlement, GEB Corporate Billing process, Rate Maintenance Processes, Guaranteed Exchange Rate Transfers, Third Party Collateral Process, Multi-Currency Processes, and Regulation E Letters
• Fully bilingual in English and Spanish. Portuguese is desirable
• Candidate must have 5 years related experience
• Finance experience required
• Tax Reporting experience preferred
• Series 99 (obtain within 6 months)
• Highly analytical and detailed oriented
• Flexibility/Orientation to change, problem solving
• Microsoft Word, preferably experience with review of client communication
• Project Management and prioritizing skills

VAT Assistant Manager Ftse-big Four Resume Examples & Samples

• Plan and deliver work against a tight deadline
• Coaching and developing junior members of the team
• Successfully address problems in a professional manner

Materials Assistant Manager Resume Examples & Samples

• Advanced material components experience in development, commercialization, and or manufacture of footwear, bag, apparel, or accessories
• Demonstrated leadership skills including professional/interpersonal communication skills and build enduring relationship with local suppliers and partners
• Ability to work in a lean, fast-paced/changing environment, highly collaborative, multi-national teams, and must be comfortable with and embrace consensus decision-making
• Strong oral and written communication skills with other internal team members and external partners
• Strong in MS Word, Excel and PowerPoint etc
• Minimum of 5+ years of footwear-specific material sourcing or experience in other component related fields i.e. apparel, bags, etc
• B.A./B.S. degree in Engineering/Quantitative majors preferred
• To liaise and update the Area Manager regarding financial budgets and weekly reports relating to the shop, in the absence of the Shop Manager
• To assist the Shop Manager and ensure in their absence, that the shop has the correct levels of stock and that replenishment orders are placed, as required, in close liaison with the Retail Merchandising team
• To assist the Shop Manager and ensure in their absence, that the shop is always merchandised to the Company's desired standard and that, with liaison with the Display & VM Department
• Proven practical people management skills
• Proven track record in delivering excellent customer service
• Ability to increase & maintain sales; ability to interpret sales related data
• Degree qualified, at least 5 years of experience in compensation & benefits, preferably in financial institution
• Strong communication skills, fluent in English and Cantonese; Mandarin will be an advantage but not a must
• Fast-paced and detailed minded, able to handle multi-tasks under pressure
• Hands-on experience in HR Information System
• Strong with numbers and analytical skills
• Must be strong in computer skills (Words, Excel, PowerPoint, Outlook)
• Immediate available is highly preferred

Assistant Manager, Economic Capital Resume Examples & Samples

• Deliver Economic Capital results and reports on a timely manner
• Help to ensure all data, assumptions and processes are appropriate, adequately documented and meet all applicable standards
• Lead the team to deliver or deliver financial reports on time and exceed expectations
• Develop and maintain the Economic Capital models
• Develop the Hong Kong Economic Capital framework in accordance with guidance
• Ensure the Economic Capital models are robust and efficient
• Build adequate control procedures and documentations
• Degree holder in Actuarial Science, Mathematics, Statistics or other relevant disciplines
• Good progress with the actuarial exams
• Experienced in insurance industry
• Previous work experience in valuation or capital is advantageous
• Excellent computer skills including Excel, VBA and Prophet
• Knowledge of Economic Capital Generation or stochastic modelling is advantageous
• Team player with excellent communication, interpersonal and problem solving skills
• Demonstrated track record of independent contributor
• Flexible and able to change priorities quickly
• Excellent written and verbal communication skil
• Qualified Accountant -e.g. ACA, ACCA, CPA qualified
• Strong Financial Services, Banking, Insurance and/or Asset Management experience
• A proven track record in maintaining strong client relationships
• Strong assurance experience gained in practice
• Dedicated to teamwork and leadership
• Experience with International Financial Reporting Standards (IFRS), with & US GAAP experience preferable, but not required
• ‘Big 4' background preferable but not required
• Supervision of daily lift operation for a designated number of lifts and work group
• Coaches, seeks counsel and advises management as needed regarding a variety of issues; responsible for maintaining communication throughout the department of all issues affecting employees, management, and regulations
• Understand federal, state, and local regulations as they pertain to Lift Operations
• Develop and maintain professional relationships with all regulatory agencies (USFS, OSHA, ANSI etc) and manage applicable permitting processes
• Responsible for training employees to the department’s standards and the documentation of that training
• Safety conscious and responsible to company safety guidelines and procedures as they apply to Lift Operations – able to set the example and hold others to those standards
• High Service standards and a passion for serving others. Able to motivate and challenge employees to go above and beyond guest expectations every day
• During summer employment work supervising on mountain projects in areas of construction, underground utility work, and environmental impact
• Work with state and federal environmental agencies and engineers to insure projects are complete as designed
• Bachelor’s Degree in a related field
• Spanish Language Ability

Top-assistant Manager Resume Examples & Samples

• ATT/ACA/ACCA or CTA qualified
• Current tax knowledge
• Related specialism experience
• Supports monthly and quarterly portfolio reporting through data aggregation, validation and analysis
• Enable presentation of risk metrics trends & variances to key stakeholders including risk committees
• Ensure data completeness, accuracy and timeliness working cross functionally on data reconciliation routines and data integrity initiatives
• Regulatory Reporting: Support the Risk Analytics Manager on projects & initiatives in support of OCC/CFPB regulatory reporting requirements
• Proactively propose, initiate & execute strategic projects that create business impact
• Liaison with key stakeholders on projects
• Facilitate team meetings with US Portfolio analytics team
• Proactively leverage expertise in the larger team to deliver impact for the portfolio
• 6+ Years of experience in Analytics domain with at least 3 years in consumer credit risk
• Must be willing to work U.S. hours ( as per Eastern Standard Time)
• Solid working knowledge of SAS, SQL, UNIX and Excel
• Strong business acumen; sound business-sense and judgment
• Strong written/oral communication skills
• Degree in Statistics, Mathematics, Operations Research or relevant experience
• Experience in mentoring analysts and conducting Training Programs
• Good understanding of Retail Finance business
• Proven ability to deliver Analytical solutions for Business problems
• Proven ability to work independently and meet targets within tight deadlines
• Proven Project Management skills in handling multiple projects simultaneously
• Should have completed 18 months in Synchrony and 12 months in the current role
• Should not be on active PIP/Corrective
• Ability to drive initiates for Talent Development in the larger team
• Understanding of macro-economic conditions
• Good knowledge of latest Analytical practices in the Industry
• Knowledge of latest Analytics Data Visualization tools like Tableau & SAS VA

Assistant Manager Conflict Checking Resume Examples & Samples

• Coordinates the implementation of GSS support to conflict checking process across multiple customers
• Coordinates the conflict checking process in the GSS and proposes assessments, whether new engagements may create conflicts of interest according to the Global Conflicts Policy or the applicable legal or regulatory environment
• Manages and participates in the review process
• Coaches and mentors team members for professional development, and recommends training requirements to address perceived gaps
• Exceptional and proven customer service skills, including responsiveness and commitment to quality. Ability to listen to, and accurately capture, others’ ideas, expectations and concerns; should be clear and concise when responding to questions
• A strong and highly-motivated work ethic, with ability to perform well even when under pressure; proven ability to successfully complete multiple tasks in a fast-paced environment
• Good awareness of overall business and economic environment at a country-level and at a global level
• Efficiency with MS Office Tools (Excel, Word, Power Point etc)
• Good working knowledge of MI Tracking and Reporting
• Escalation handling skills, proactive and able to prioritise work, good inter personal skills, attention to details, customer focused, good people and team management skills, responsive and able to multi-task
• Business research and analysis

Assistant Manager Cas Resume Examples & Samples

• Analysing market strategy of company
• Understanding the commercial aspect of diligence and reporting the commercial synergies
• Supporting market assessment projects; to strategically advise clients for geographic expansion
• Analysing Company financial statement including KPI analysis
• Conducting company and industry research based on financial numbers and industry trends
• Manage a team of 4-6 people
• Work with project leaders to analyse resource needs and gaps across locations, and devise alternative ways forward
• Produce assignment budgets and timetables, and manage delivery against them
• Have good knowledge of financial analysis
• Have expert knowledge of research databases like Capital IQ, One Source, Factiva, Merger market, etc
• Analytical bent of mind is key for successful implementation of projects
• Act as a counsellor for four-five team members (CAs and MBAs)
• MBA/PG Diploma (Fin) with 4to 5 yrs relevant experience

Assistant Manager Pursuits Resume Examples & Samples

• Ensure that team members deliver quality service as per client's needs and priorities
• Focus teams on the key priorities while managing several medium-size projects
• Assign people to projects based on their skills, career goals and client's expectations
• Provide team members with accurate and useful guidance in technical areas of high risk and complexity
• Act as a counselor for team members
• Participate in goal setting, performance appraisal and management of counselees
• Have expert knowledge of basic valuations principles and financial statements
• Have good knowledge of research databases like Capital IQ, Factset, One Source, Factiva, Reuters, etc
• Perform QC reviews and ensure that the output delivered is of utmost quality
• Advises reconciliation specialist to prepare/organize reconciliations and proof
• Ensures accuracy of reports and reconciliations
• Carries out detailed proof reviews
• Investigates reconciliation differences and prepares reports, both written and verbal on the differences
• Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles
• Makes evaluative judgments based on the analysis of factual information
• Resolves problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents
• Basic level experience in a related role (combination of education/experience)
• Experience in a control, process or reconciliation environment preferential
• Must have a good understanding of controls systems
• Ability to liaise with demanding clients
• Strong investigative and analytical skills
• Self-motivated/results-oriented
• Project management - not fully necessary but would be advantageous
• Must have strong analytical skills and PC skills
• Should be flexible with work shifts and be ready to work in different shifts with short notice

Assistant Manager Tre Resume Examples & Samples

• As a member of the Ernst & Young Real Estate Transaction team, the Senior Analyst will serve as a project lead and/or member of multiple client engagement teams around the world (US, UK, Germany, Australia etc) which primarily assist in real estate and hospitality advisory engagements in a fast-paced, service-oriented business environment. Senior will work with a wide variety of real estate and hospitality-specific clients including owners, developers, builders, financial institutions, lenders, pension funds, as well as numerous Fortune 500 companies
• Typical engagements include market studies, financial analyses, development advisory, return on investment calculations, transaction due diligence, appraisals and valuations, strategic planning, property performance enhancement, portfolio analysis and cash flow modeling
• Responsibilities include review or collection of market information; analysis of real estate documents, including appraisals and lending documents; performing market studies; cash flow modeling; and report writing
• Lead a team of Analyst and/or Senior Analyst in engagement to achieve end objective
• Managing risk and practice management
• Review work done by the team and ensure quality and timeline targets are met
• Manage work flow / scheduling work for the team
• Communicate with Onshore team regularly about local team's progress
• Identify areas of improvement and training needs for the team
• Focus on improving team's efficiency and increasing coverage as well as depth of activities done by the team
• Valuation knowledge of Real & Intangible assets using Income Approach (Discounted Cash Flow Method & Direct Capitalization Method), Net Asset Value Method (or Cost Method) and Precedent Transaction Analysis (or Relative Valuation/ Sales Comparison/ Market Approach) & performing Sensitivity Analysis
• Knowledge of developing valuation models, performing highest and best use valuation analysis for purposes of financial reporting, tax planning etc
• Proficient at using research databases like Capital IQ, Factset, One Source, Factiva, Reuters, etc.( Knowledge of research databases such as Loopnet, REIS, RCA (real capital analytics), CoStar, CBRE, JLL, C&W etc. Knowledge of research databases such as Loopnet, REIS, RCA (real capital analytics), CoStar, CBRE, JLL, C&W etc.), PwC Korpacz
• Analyzing financial statements, conducting market research studies and preparing reports
• Application of Free Cash Flows, Terminal value, Discount rate, WACC, Advanced MS Excel models etc
• Have strong knowledge of cash flow & operating statement
• Knowledge of commercial loan level underwriting by valuing the underlying collateral for the US market
• Specialized asset disposition services – typically for distressed portfolios in the long-term workout by re-underwriting the loans with analyses on the market trends and property performance
• Preparation of Asset Summary Report, Data Tapes for collaterals of securitized loans and subsequent underwritings to encapsulate the cut-off loan amount on the basis of service coverage and loan to value ratio
• Have a sound grasp of MS Powerpoint and Excel & Report Writing ; a natural interest in working and learning to use it to an advanced level
• Knowledge of key clauses in lease
• Actively promote the sharing of knowledge within the group
• MBA/PG Diploma (Fin) with 5+ yrs relevant experience
• Experience with BIG4 accounting firm would be provided weightage

Assistant Manager Bm Tas Resume Examples & Samples

• Work with project leaders to analyze resource needs and gaps across locations, and devise alternative ways forward
• Manage a team of 5 - 7 people
• Good understanding of corporate transactions and funding mechanisms
• Expert level knowledge and hands on experience with MS Excel
• Performing due diligence that leads to insight
• Scoping and engagement

Assistant Manager Complex Securites Resume Examples & Samples

• Identification of listed company comparables
• Calculation of trading multiples
• Checking calculations for Excel valuation models based on specifications provided by the country practice team
• Managing own time to budgets and communicates progress against plan
• Prior experience of Valuations and Investment Research, would be a distinct advantage
• A professional or post-graduate qualification eg, ACA, Cost Accountant, Masters in Accounting & Finance- MBA or equivalent
• Sound grasp of Microsoft Excel functions; a natural interest in working and learning to use it to an advanced level
• Organised and structured in the completion of tasks
• Partner with internal and external clients to improve processes
• Manage communication with the on-site teams, and provide thought leadership ideas on scope of work
• Participate in goal-setting, performance appraisal and management of counselees
• Have preferably conducted domain-specific training sessions for team members
• Act as a counselor for four-five team members (CAs and MBAs)
• Contribute pro-actively to building team spirit
• Works with One Ski Hill Place management team to meet budgetary goals
• Manages food, labor, and other controllable expenses and works to meet profit objectives
• Ensures the execution of quality, service, and cleanliness standards
• Ensures food safety procedures and guest relation policies/procedures are being executed
• Provides proper training and development for employees
• Ensures compliance with company operating policies and procedures
• Complete all administrative requirements and reports
• Prepares for and ensures the successful execution of banquet and conference events
• Responsible for all front of the house service, to include daily operations, interdepartmental communication, and recruitment and training of staff
• Assist in drink and food menu development
• Work closely with the kitchen to ensure a high quality of food presentation and that the timing of the food is in a timely manner
• Promote a positive work environment
• College education - preferred
• 3+ years of Food and Beverage Experience - required
• Proficient with Microsoft Programs - required
• Experience in a casual dining or fine dining facility - preferred
• 2+ years of management experience - preferred
• TIPS, Servsafe certified - preferred
• Familiar with Micros/POS systems - preferred
• Wine and liquor knowledge/experience
• Facilitate monthly demand process
• Provide statistical forecasting as another viewpoint
• Ensure the accuracy of the Demand Planning Forecast Data
• Drive consensus plan between Sales & Marketing
• Identify gaps & facilitate Gap closing activities
• Disaggregate demand plan down to article / SKU level & communicates with Supply
• Support Demand Planning Head in operational work
• Demand Planning Manager with proven track record of successfully managing demand planning in a large sales organization
• Strong interpersonal skills (e.g., relationship management, facilitation)
• High personal impact and high communication skills
• Proven methodological skills (e.g., data analysis, trend forecasting)
• High degree of commercial and business acumen knowledge to challenge and drive consensus between Sales & Marketing
• Proven leadership and managerial skills (if applicable)
• Fluent in written and spoken English is a must. Skills and abilities in other language are an added plus
• Minimum 4- 5 years of demand planning experience within large sales organisation
• Preferable experience in the sport or clothing industry
• Business degree from leading business school

Assistant Manager, Guest Services Resume Examples & Samples

• Maintain the proper image and generate positive public relations with Barclays Center guests
• Helps maintain employees in all areas of responsibility, including, but not limited to, all entrances, Event Level, Main and Upper Concourses and public Elevators
• Assistance with recruiting, interviewing, selecting, and training Guest Services staff according to guidelines established by the Barclays Center, the Human Resources Director, and AEG Facilities
• Conduct planning, staff, and operational meetings as required, ensuring smooth coordination of Guest Services activities throughout the Barclays Center
• Schedule all staff and prepare monthly staffing numbers for the department needs
• Counsel and discipline Guest Services personnel as needed and in accordance with the collective bargaining agreement to ensure compliance with policies and procedures
• Ability to maintain uniform standards for all direct reports and non-direct employees of AEG at the Barclays Center
• Work with Guest Services staff in managing large crowds under constantly changing event environments
• Administer, monitor, and report on the progress of Guest Services Department
• Must work closely with the Guest Services Scheduler/Uniform Attendant Administrator position
• Will schedule all part time Guest Services staff under the direction of Assistant Manager, Scheduler
• Monitor and maintain an effective visitor photo ID & credential program
• Administer and coordinate all Human Resources duties of the Guests Services department
• Assist in coordinating all departmental training and orientation programs
• Assist the Director of Guest Services / Public Safety whenever needed. Complete special projects/tasks as assigned
• At least 1 year experience in events, preferably sporting events, concerts, and game management and production
• Highly organized, resourceful, quick learner and able to handle multiple projects simultaneously
• Able to operate within designated budget
• Have exceptional guest and client service capabilities
• Able to handle highly sensitive and confidential information
• Must be proficient with Microsoft Work, Excel, Outlook and ABI
• 2- 4 years college degree required
• Experience working with VIP clientele in previous venues or customer service settings
• Detail cleaning, mopping, emptying trash, replacing trash liners, wipe down areas, sweep, empty ash cans, clean up spills and fluids, floor maintenance and other miscellaneous cleaning functions
• Follow procedures and daily cleaning routines as assigned
• Report damage or areas that need further attention to Building Maintenance
• Interact in a professional manner when dealing with other building staff, clients, guests, supervisors and corporate staff
• Ability to read, listen and communicate effectively, both verbally and in writing
• Able to meet deadlines and work effectively and efficiently in a high-pressure environment
• Flexibility to work day, evenings, weekends and holidays
• Prior experience in a cleaning environment, methods, supplies and equipment are desired but not required as qualified individuals will be fully trained
• Ability to maintain good business relations with all the employees and managers in other departments

Assistant Manager Future Resume Examples & Samples

• Create and execute test protocols for prototype software and device experiences & innovations during the development process
• Manage and execute QC testing prior to launch for both software and devices. Automated test methods should be used to expedite the full test execution time
• Create and design new functional test scripts and user based tests for software experiences and devices. Execute and manage the user tester base
• Work cross-functionally with development and user experience team to create viable solutions to all issues within experiences. Communicates regularly with Digital Sports Future team and the leadership team providing them with test results and product feedback
• Conceptualize test strategies to exercise the software experience to cover all main use cases as well as edge cases. Manage and coordinate user testing of different level experiences with real users
• Manage external translation companies and lead translation and testing of all experiences for the correct use of language for all experiences
• Conceptualize and create music and sounds to be used in app experiences. Manage external sound creation companies to facilitate the exploration of new uses of sound in app and device experiences
• Ability to work collaboratively with internal and external teams
• Sport product and industry understanding
• Ability to create functional test scripts and test against them
• Strong presentation and planning skills
• Able to travel 10 -15% of the time. International travel required
• 3-5 years product testing experience
• Understanding of software testing procedures and systems

Co Sec Assistant Manager Resume Examples & Samples

• Working closely with the lead Relationship Manager to provide quality and efficient service to the customers of the Real Estate team
• Liaising with 3rd parties such as lawyers, auditors, bankers and property managers as required
• Arranging signing of documents
• Assistance with preparation of meetings
• Organise, hold and take minutes for meetings
• Arranging bank payments
• Drafting of invoices and arranging settlement
• Reconciliation of payment logs and approvals
• Preparation and implementation of customer specific procedures
• Monitor of tasks to ensure completion on a timely basis
• Assisting with the collation of due diligence and customer take on procedures
• Completion of periodic reviews on an annual basis
• Assisting with transaction management such as the acquisition/disposal of property and re-financing
• Providing training/mentoring to junior members of the team
• Liaison with the accounts team to ensure customer deadlines are met
• Monitoring of WIP and billing in accordance with fee agreements
• Perform other duties as necessary to support the team
• The incumbent will be working on centrally managing branch service related activities including but not limited to the following
• Leading the Queue Management System (QMS) project centrally across all India Branches. This involves working with various stakeholder teams such as Technology, Vendor, LAN teams, Branch teams etc and also maintaining operating rhythm of initiatives including daily call with BOSHs, daily capacity plan and tracking of wait times against the benchmark WTs
• Coordinating the Complaints Management Capture Tracking & Reporting activities for branches
• Tracking key service parameters such as Inexes, Wait Times at branches, Complaints TAT, etc. and ensuring superior customer experience at branches
• Leading initiatives such as Law Enforcement Relationship Management, Appreciations MIS for branches, CSC meetings at branches
• Identifying gaps in processes basis customer feedback and ensuring the same are closed out post discussion with relevant stakeholders
• Central point of contact for Branch Service related activities
• Centrally leading initiatives related to providing a superior experience to customers at branches including tracking key metrics, complaints TAT, Wait Times at branches, implementation of process changes, etc
• Create test protocols and methods to test prototype software experiences & innovations during the development process. Work cross-functionally with the development, UX, and design team to speed up product development timelines by creating an integrated testing plan and protocol
• Provide a recommendation on launch viability of products to the leadership team. Execute QC testing prior to launch for both software and devices
• Create and design new functional test scripts and user based tests for software experiences and devices. Execute and manage the user tester base. Compile the user based test results into a presentation to the UX team to facilitate an improved user experience
• Work cross-functionally with development and UX to create viable solutions to all issues within experiences. Communicate regularly with Digital Sports Future team and the leadership team providing them with test results and product feedback
• Manage device inventory to ensure testing on appropriate devices
• Manage and lead the coordination of the testing done by the testers on the team and externally

Big Capital Allowance Assistant Manager Resume Examples & Samples

• Takes personal responsibility and accountability for own work
• Shows enthusiasm and a positive attitude when coping with pressure at work
• Works in a cooperative, respectful manner with colleagues, clients and the wider community
• Construction or property related degree minimum 2:1
• Strong academic background
• You will be involved in manage a R2R team which involved in Fixed Assets Accounting and Project Accounting, which includes capitalization, asset transaction processing, journals, reconciliation, reporting and query handling
• Will be involved in General accounting which include reconciliations, preparation of balance sheet and P&L a/c, financial analysis and reporting
• To co-ordinate all accounting activities associated with the general Ledger particularly fixed assets, inter-company, inventory, cash and bank
• Involve in E2E General Accounting activities including Reporting & Consolidations
• Identify risks or opportunities to revenues, cost and profitability and propose appropriate actions
• Involve in preparing Balance Sheet, Inter-company & Cash Reconciliations. Will have to communicate with Customer and IBM counterpart around the world
• Co-ordinate Audits and manage customer expectations
• Adhere to client SLA's and timelines
• Exposure to ERP. ERP migration preferred. # Proven accounting concepts
• Exposure to general accounting activities such as Balance Sheet, Inter-company & Cash Reconciliations, ledger accounts and finalization
• E2E General Accounting activities including Reporting & Consolidations
• Should have a proven accounting knowledge, people manager skills, ability to manage clients relationship
• Experience of handling R2R processes, mainly Project Accounting and Fixed Asset Accounting, that includes capitalization, asset transaction processing, journals, reconciliations, reporting, query handling and month close
• Knowledge on General Ledger/Fixed Assets
• People & Client management skills
• At least 8 years experience in F&A Exposure
• You will be involved in Providing technical expertise for software development. To architect, design and develop software following IBM IPD Development process. Ability to lead small team of developers
• Meet Business Innovation objective through automation
• Identify/Support in identification of Development opportunities
• Working with Project Managers to determine needs and applying / customizing existing technology to meet those needs
• Business acumen to come up with System Design from requirements. Experienced in creating System Level Designs(high and low level designs)
• Provide or help the Delivery Manager in Design of Technical Architecture for Applications
• Maintaining and supporting multiple projects and deadlines
• Recording work progress on a weekly basis
• Design and Code Bug Free applications
• Quality Assurance - Conduct peer testing and code reviews for applications developed by other developers
• Provide developmental guidance to other leads and developers in team
• Follow all the IBM IPD Development and ASCA guidelines for documentation .To develop all the artifacts (design, architecture, test, deployment documents) as recommended by IPD process and ASCA
• Provide application support for all the application developed (whenever required)
• Demonstrates Development Leadership experience as well as the ability to lead a group of Developers or Leads and also able to work independently
• Ability to anticipate potential problems, determine and implement solutions
• Conducts Training for users if necessary for Developed and Deployed Systems
• Proven coaching skills. Ability to step outside role confines and help teach and enable other team members
• Should have a good hands-on understanding of Enterprise Application development
• Development Experience on at least 5 to 8 Microsoft.NET Projects with Visual Studio Platform with SQL Server as the back end.(Optionally Desirable : DB2 as a backend)
• Should have worked as Software Development Team Leader/ Mentor (leading/guiding a team of developers) on at least 2 Microsoft.NET Projects
• Experienced in latest Microsoft Technologies
• Experience in working on Development Projects along with multi geographic teams.(Desirable)
• Experience in Project Management of Software Development Projects(Desirable)
• C# .NET/VB .NET, SQL Server 2008/2010, IIS 7.0, Microsoft.NET Framework 3.5/4.0, WCF, WPF, WWF
• At least 4 years experience with developing for Microsoft SQL Server 2008/2010 (Stored Procedures, Views, Scalar-Valued & Table-Valued Functions)
• Able to run and maintain a workstation with required software (Windows 7/ Windows 8.1, Internet Information Services, SQL Server, Visual Studio)
• At least 5 years experience in Knowledge of Enterprise Application development
• Answer the telephone, greet visitors, and answer general inquiries regarding The City Reliquary’s mission and ongoing projects/events
• Retrieve, process and distribute incoming mail, including packages from a nearby P.O. Box
• Maintain the City Reliquary’s general email account, forwarding important items to appropriate committee chairpersons and responding to general inquiries
• Maintain and update the organization’s filing and digital document management system, while suggesting and implementing efficiencies in the systems
• Assist in regularly updating information about the museum across all posted channels (official website, print/internet media platforms)
• Assist in negotiating and facilitating event rentals
• Assist in rollout and management of administrative tasks relating to special initiatives, such as membership and walking tours
• Draft and proofread correspondence, grant materials, or other written materials as needed
• Input, sort and tabulate data using Excel and/or GoogleDocs
• Light cleaning and facility maintenance, including ordering supplies and equipment, as needed
• Restocking merchandise as needed, and other retail duties as assigned by the Retail Committee
• Copying, scanning and maintaining paper and digital files
• Work independently and within a team on special nonrecurring and ongoing projects
• Applicants from all types of professional backgrounds will be considered on merit, but a graduate degree in related field such as arts administration, museum studies, or historic preservation is a plus
• (Students currently completing such a degree, or who have significant work experience are also strongly encouraged to apply.)
• A minimum of two years professional experience in the non-profit or creative sector
• Proficiency with MS Word, MS Excel and GoogleDocs
• Proficiency with design programs, such as Adobe Illustrator and InDesign are a plus
• Professional maturity, ability to exercise discretion, and good judgment are mandatory
• A sense of humor, easy going personality, and love of community are strongly desired
• Highly organized with the ability to handle multiple tasks
• Capable of communicating with empathy and respect in all settings
• Meet or exceed established store sales and performance goals daily
• Model sales performance for retail associates
• Coach employees, ensuring that all associates are fully trained on product knowledge
• Reconcile daily cash receipts and make bank deposits
• Leads and models outstanding service to our internal and external customer
• Performs role of Manager on Duty; observes and provides coaching and feedback to associates on their productivity and performance
• Monitors company communication tools daily and adjust schedule to execute workload as needed
• Educates and motivates team on credit card goals, and ensures active participation in acquisition drives
• Resolves escalated customer complaints in a professional, respectful manner; in partnership with General Manager/Store Director and management team, trains and empowers associates to resolve customer concerns in the moment
• Evaluates the store from the customer’s point of view; utilizes the Customer Experience Survey to educate the team on the store’s performance and to improve the customer experience
• Effective interpersonal and communication skills with store team, customers and business partners
• Able to receive constructive feedback and take constructive action
• Experience in a retail, operational function and/or customer service industry

Assistant Manager Gap Outlet Holland Outlet Center Resume Examples & Samples

• Consistently adjusts sales forecast to ensure labor is utilized to optimize sales generation for all scheduled shifts
• Holds team and self accountable for all Gap Inc. standards of performance and behaviors
• Ability to prioritize and handle multiple tasks
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts
• Perform daily valuation and analyze portfolio value changes by measuring the impact of new deals, amendments, cancellations as well as changes in yield curves, volatilities, convexity bias, rate reset and time decay where applicable
• Pro-actively monitor operational, valuation and risk management issues pertaining to the trading portfolios assigned. Prepare position reports to facilitate risk monitoring and to substantiate P&L results
• Apply advanced quantitative, spreadsheet modelling and database management skills (Excel and Access) to record and value structured transactions and other product types that cannot be properly handled by the source system
• Manage daily P&L reporting to Trading desk, Risk and Finance, and monthly / quarterly / annual reporting requirements for Statutory and Regulatory Reporting
• Perform monthly P&L posting and monthly accounting entries to the G/L and conduct regular reconciliation to ensure figures are properly tied back to the systems of records
• Perform high-level technical analysis of new products and product innovations to ensure that the valuation, risk and operational issues are properly addressed
• Work on projects: IT, accounting solutions relating to the Desks. Lead the testing of systems upgrades and in specific projects aimed at improving efficiencies and internal controls by analyzing and signing off on results; contribute and review business requirements for system upgrades/changes as requested
• University Business Degree
• Understand and create awareness of the factors that impact sales volume
• Ensure customer service is the #1 priority
• Utilize all training programs/materials effectively
• Execute and follow up on all operational policies and procedures
• Maintain store appearance to reflect divisional standard
• Ensure that store staff is treated professionally, courteously and respectfully
• Take an active role in networking, recruiting, hiring, training and developing store associates
• Previous management Experience
• Ability to operate register / computer equipment
• Ability to lift heavy objects, bend stretch and maneuver around sales floor
• Work on a range of tax transformation projects in a ‘business analyst’ capacity across direct tax – to include corporate tax compliance, tax data analytics, tax reporting & provisioning and transfer pricing related projects
• Understand, clarify and prioritise clients’ requirements from a process and controls perspective
• Balance the requirements of tax and finance with the limitations of each clients’ current or proposed technology landscape
• Translate requirements into options for change (e.g. to existing systems, using ‘bolt on’ or off the shelf systems and/or bespoke tools) and be able to discuss these with the client
• Assist with delivery of the agreed actions whether this includes changes to process, technology, data or roles and responsibilities. To the extent this include systems improvements, help design these changes. To the extent this includes project management skills (including management of clients’ resources) be able to assist with this
• The role highly is client focused. As part of a rapidly growing team this will include both ‘live’ project delivery work and assistance with client pursuits/marketing activities
• Audit or consulting/advisory experience, working directly with clients, not in a support role
• A basic working knowledge of how common ERP systems (such as SAP or Oracle) work and of the market for ‘off the shelf’ tax technologies
• A basic working knowledge of the market for ‘off the shelf’ tax technologies
• An ability to talk about some of the common difficulties in the quality of tax data held in systems and the issues typically encountered around extracting it
• Experience working with databases, whether from a finance or tax perspective, whether from a functional (i.e. user) or technical (i.e. IT) perspective
• Experience helping clients with data analysis from a tax or finance perspective
• You will work primarily with various Industry & SL Leader(s)
• Support in analysis and driving action on Signings and Pipeline
• Primary responsibility is to help the SL leaders to drive operational control and reporting. This would include oversight and engagement on utilization as well as spending. Driving reduction in cost
• Creating dashboards on summarized business issues, etc. May include activities around for signings, revenue, cost and gross profit
• Demonstrate excel Macro/VBA skills (must)
• Demonstrate analytical skills (must)
• Should be from F&A, R2R or analytics domain
• Demonstrates initiative and is proactive
• Able to demonstrate flexibility to meet business needs
• Demonstrate organization skills, including the ability to prioritize and effectively manage time
• Able to take instruction and deliver to time
• Ability to take on new tasks as role develops
• Ability to work cross functionally, across finance, operations and matrixed structure
• Should be flexible in shift timings
• At least 7 years experience in F&A Exposure
• Responsible for the day to day execution of Risk RQs
• Work on Internal Infrastructure projects across multiple platforms
• Participate on process improvements in existing processes/strategies to increase productivity, and reduce cost
• Day to day coding, testing and validation of the system fraud & credit risk strategies across all business clients/products
• Develop testing cases and reports to validate for compliance with credit policy. Pro-actively work with Workflow users to correct errors and ensure accuracy of data
• In charge of day to day coding, testing and validation of the scores in systems
• Complete testing and validation of scorecard revisions and new strategy implementations
• Build support central flow process for system strategies & development process
• Respond to ad-hoc reporting requests from senior leadership
• Solicit feedback from all users for system enhancements including account managers, team leaders, compliance and risk analytics. Act as business interface with IT and develop testing plans for all new deployments
• Code, build and test all credit strategies for new clients/products
• Bachelor’s Degree with 2+ years of work experience in a risk related field or MCA/Masters in Computer Science or any other Masters degree with IT exposure
• Experience supporting client groups and fielding systems queries
• Proficient user of Microsoft Office Suite to include Word, Excel, PowerPoint, and Outlook
• 4 years of system coding, testing and validation experience for consumer finance industry
• Hands-on exposure to SAS programming / data extraction capabilities
• Excellent communication, presentation, and problem solving skills
• Proven ability to work effectively and cross functionally with all levels of management
• Demonstrated project management experience with extreme attention to detail, report accuracy, data integrity, and team focus
• Demonstrated ability to multitask effectively while exceeding expected results
• 18 months in Synchrony and 12 months in the current process
• Results oriented problem solver who works well under pressure
• Basic knowledge of Underwriting and Account Management
• Proficient user of FDR. Solid knowledge of all FDR screen and interface
• Proficient coder of Experian Power Curve software

Assistant Manager Colorado Service Center Resume Examples & Samples

• Develop, evolve, and execute business practices to support the department
• Maintain a strong understanding of available tools and ensure effective approaches are applied to tasks and initiatives
• Hire and supervise an efficient and effective team that meets the needs of each functional area
• Ensure alignment on priorities and direction by partnering with other groups and leaders

Assistant Manager Restructuring Resume Examples & Samples

• Identify L&D requirements of counselees
• Be proficient to search/source right information from relevant sources
• Coach and mentor team members on technical skills and soft skills
• Manage own time to budgets and communicate progress against plan
• Be organized and structured in the completion of tasks
• PERSONAL SPECIFICATIONS
• Minimum 5-7 years of Proven experience in end to end payroll process management of Mid-sized organisation. (Employee range between 300-500). Experience in multinational and expat payroll will be added advantage
• Minimum 3-4 years of handling end to end cycle of PF and ESIC for mid- sized organisation
• Minimum 5 years of experience of Development of HR tools and deploying the same
• Minimum Bachelor degree in MBA HR, qualification in labour laws and financial management will be additional advantage
• Anticipates actions and is responsive to events with the aim of ensuring the best timing possible Consider the long-term impact of actions
• Measures the impact of their actions
• Proposes activities with a view to ensuring the long-term future of employees good relationship
• Proposes realistic developments to improve the processes
• In depth knowledge of Payroll life cycle
• Must be process oriented and focused on details
• Knowledge of Labour laws and working knowledge of Income tax rules
• A must to have high level of Ms-Excel knowledge, Pivot table, Viso etc
• Experience in an ERP and BO systems will be an added advantage
• Good standard of written and spoken English
• Organized and systematic in data management
• Ability to maintain confidentiality and exercise extreme discretion

Assistant Manager, Guest Contact Center Resume Examples & Samples

• Working with Sr. Manager, create and administer GCC Supervisor and Team Member performance goals to ensure attainment of these goals. These include: Quality (both scores and completion of base monitoring requirements for each agent), Sales Conversion, Revenue per booking, Call Handling (AHT/ACW) and time off the phone (AUX/Adherence)
• Develop Team Members in preparation for the next step in their career path, building bench strength for future GCC Leadership roles. Conversely, work with Supervisor and Human Resources team to ensure consistent Progressive Discipline when goals are not met
• Work to develop strong partnerships with Workforce Management, Quality, Training, Human Resources and GCC Stakeholder Management teams to maximize results, provide feedback for process improvement and ensure consistency

Big R&D Assistant Manager Resume Examples & Samples

• Work with the engagement team to develop claim methodologies and prepare R&D tax relief claims and Patent Box claims for submission to HMRC
• Manage overall client engagement
• Work with HMRC specialists to facilitate the agreement of R&D and Patent Box claim
• Advise client technical specialist on the application of the R&D guidelines to their work
• Build an internal network within the wider tax practice of the firm
• Lead in progressing business development opportunities and to pitch for work with both new and existing clients
• Provides leadership and direction over the Coordinators, Attractions and Senior Coordinator, Attractions Operations who are responsible for ensuring accurate weekly schedules are created for their assigned venues. Responsible for the direction, development, and coaching of the team as well as drive TSAT initiatives
• Accountable for supporting the Express program by conducting observations, providing feedback and on the spot training while out in the field. Ensures proper training is provided to all team members involved in the express redemption processes. During peak attendance levels, closely monitor areas that may be near capacity and communicate opportunities to the management team
• Analyze UEP reports (daily overview) and ticket distribution reports (SAP Portal, Ticket Sales) to identify trends and create action plans to increase control of ticket distribution, understanding product sales strategies, and improve the overall guest experience. Monitors program efficiency and guest experience by updating, maintaining, and managing the Single Attraction Pass Portal, Team Member UEP Comp program and Redemption Tablet inventory and assignments
• Work with IT to create additional reports as needed, resolve reported issues by creating trouble tickets and following up with appropriate individuals, and creating additional ticket product and establishing their rules on the server
• Assists Manager, Operations Projects with special projects for the Park Operations division as assigned from start through completion
• Understand and actively participate in Environmental, Health & Safety responsibilities by following establishedUniversal Orlando policy, procedures, training and Team Member involvement activities

Turkey AP Assistant Manager Resume Examples & Samples

• Strong Operations Management Experience in a Shared Services Environment
• Advantageous for the candidate to have gained experience in an Accounts Payable Operations
• Team management experience through full performance management cycle
• Knowledge of and proficiency in the delivery of operational services
• Proven track record within a relationship management position where experience has been gained in building and maintaining relationships, conflict resolution, and problem solving and managing difficult relationships
• Good PC skills particularly Excel, Word
• Ability to work effectively with culturally diverse client groups
• Ability to work in pressurized environment and to monthly deadlines
• Ability to manage conflicts
• Working without close supervision
• Graduate Level
• Accounting Certification is preferred but not essential
• Qualified through experience
• Provide support to promotional plans, marketing campaigns, sales training materials, procedural guidelines and operating procedures
• Provide support for acquisition, retention and growth initiatives
• Support markets with product-specific local initiatives
• Manage POS terminal inventory including ordering, tracking PAR approval to spend and validation of invoices
• Manage the resolution of customer escalations as required
• Coordinate regular checkpoints with internal and external partners and stakeholders including payment networks for merchant incentives and penalties, and fraud
• Manage campaign reporting with Marketing to ensure post-analysis can be conducted and reviewed for future programs
• Assist with the development of business cases for new initiatives by gathering data
• Participate actively in the exchange of knowledge relating to products, pricing, etc. promoting and sharing best practices as appropriate
• Manage daily workflow, resolve conflicting priorities and negotiate deliverables with minimum supervision
• Prepare and analyze monthly financial statistics including identification of business trends and variances
• Maintain a product index with definitions, features, benefits, pricing, policies, market size, user and buyer profiles etc
• Maintain physical/electronic copies of all product materials including policies, contracts, forms, circular letters, templates, sales/marketing collateral
• Ensure accuracy of all product information used in campaigns, sales collateral, website content and other communications
• Ensure product information is easily accessible to staff, existing and potential clients
• Maintain comprehensive competitive information on product benefits, pricing and service
• Recommend improvements to product features, benefits and promotions based on competitive, financial and client analysis
• Orders merchant terminals based on approved PARs
• Make recommendations for improving product positioning and branding
• Identify performance trends and recommend initiatives to address product weaknesses
• Coordinate efficient review of collateral
• Supports the team on any ad-hoc requests from key stakeholders
• Strategic business sense
• Excellent communication skills (listening, understanding and responding)
• Well developed interpersonal and influencing skills to build and maintain effective working relationships and elicit cooperation from internal partners
• Proven time and self management skills
• Ability to resolve issues through innovative solutions
• Secondary review attestations for WM including Standards Of Documentations (SOD), BRAG, Process Maps
• Facilitate the completion of consolidated monthly/quarterly disclosure templates by WM business lines for key stakeholders as required
• Communicate changes in accounting standards from the Accounting Policy Group (APG) to WM SMT
• Maintain controls of the General Ledger
• Enhance the month-end process through automation and leveraging efficiencies to effectively meet the rigorous timelines; and
• Responsible for monitoring and ensuring compliance with SOX and EUC requirements
• Strong Finance/Accounting educational background; with CPA, CA or CPA, CMA
• Detailed and results oriented. Ability to work well under pressure to meet tight deadlines
• Excellent knowledge of RBC financial systems (PeopleSoft, EPM, Adjustment Capture, FiBRS, Requestor Tools), knowledge of source systems in the business units and reporting processes (e.g. business rules management, month-end close, etc.); and
• Excellent knowledge of information technology and data manipulation tools: Excel, Cluster 7, etc
• Graduate of any Business-related course
• Experience working within the financial industry especially in securities dealing/brokering, is highly desired
• Should have a strong interest in the Equity and Debt securities markets
• At least 4-7 years’ work experience within Financial industry or Compliance environment
• Knowledge of financial products specifically equities, fixed income, commodities and currencies, including trading mechanism and typical sales and trading flow
• Able to perform technical and fundamental analysis and carry out data mining and trend analysis
• Able to work as a team member or independently as required
• Able to effectively communicate
• Able to handle multiple tasks at once
• Possess good problem solving and solution finding skills
• Possess a high degree of professionalism
• Creation and Review of excel based financial model and analysis of company financial statements
• Performing ratio analysis, transaction analysis
• Review of work performed by other team members
• Have a sound grasp of MS Powerpoint and Excel; a natural interest in working and learning to use it to an advanced level
• Have ability to search/source right information from relevant sources
• Have knowledge of research databases like Capital IQ, One Source, Factiva, Mergermarket etc
• Have strong knowledge of financial statements
• Have capability to lead projects with 2-3 team members
• Have experience in BFSI industry
• MBA/PG Diploma (Fin) with 3+ yrs relevant experience
• Define store layout and ensure best productivity from space allocation for new and existing stores
• Support the Visual Merchandising Manager to implement the Global visual merchandising standards and guidelines in all store concepts and formats within the specified region/area
• Ensure all stores within specified region/area comply with Global standards and guidelines and provide a leading shopping experience for all customers
• Conduct store visits in line with the store visit plan and ensure that all stores in the specified region/area are visited a minimum of [#] per quarter
• Coach Store Managers and specified store staff within specified region/area on the Global Visual Merchandising standards and Guidelines
• Keep up-to-date on what competitors are doing and provide feedback to Visual Merchandising Manager on any current and upcoming fashion trends across the Market. Implement locally applicable tactical solutions (for windows and ISC) to competitor actions as advised by the Visual Merchandising Manager
• Collation of seasonal/promotional POS collateral numbers
• Ensure all windows are displayed in line with specified marketing calendar/campaigns and comply with window guidelines. Ensure these are presented to a high standard, including window and ISC (including creative adaptation, stickers, mannequins, tent cards, headers etc.)
• Manage and develop vendors to ensure consistent standards which are compliant with global standards and guidelines
• Outlook: basic
• PowerPoint: advanced
• Participate in Accounting engagements and have responsibility for a portfolio of clients from an operations and a Q&RM element
• Work effectively as a team member, sharing responsibility, supervising and providing support, maintaining communications with clients and senior management
• Build strong internal relationships within the compliance and reporting team and across other services
• Take responsibility for the Q&RM processes on your engagements and ensure full compliance
• Help grow the public sector ACR business with-in the region and across ASA
• Counselling of junior staff members and assisting them to grow and develop
• Meeting your annual financial scorecard matrix
• B.Com Hons/CTA, with completed Articles, CA(SA) advantageous
• Commercial, legislative and industry knowledge
• Ability to apply our global compliance process and tools
• Project Management, interpersonal, communication, administrative and organisational skills
• Ability to apply Q&RM procedures
• Experience in public sector accounting (PFMA & MFMA)
• Business development and growing existing accounts
• Team player however must have ability to work independently
• Recent IFRS/ GRAP Knowledge
• Caseware knowledge
• National Treasury AFS templates
• PFMA & MFMA skills
• Demonstrated passion for television/actors
• Ability to thrive in a deadline sensitive environment
• Knowledge of online video management tools and Social Media platforms
• Experience in Final Cut Pro & Adobe Editing programs
• Responsible for providing friendly service to guests while handling food and beverage purchases, accepting payment and making change quickly & efficiently
• Help train new employees to Starbucks standards
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer
• Discovers and responds to the customer’s needs urgently and immediately
• Contributes to the stores comfortable and pleasurable environment by performing regular and thorough cleaning, stocking & organizational tasks as direct by your supervisor
• Being able to identify independently what tasks need to be completed and getting them done in a timely and efficient manner
• Provide feedback to other employees regarding work performance
• Place orders on a regular basis
• Uphold both Starbucks and Northstar quality requirement
• Provide an experience of a lifetime to our guests and employees through exceptional customer service
• Write schedules for upcoming weeks
• Attend/ conduct weekly meetings
• Elevate employee engagement through innovative practices
• Previous coffee barista experience preferred
• Previous supervisory/ manager experience preferred
• Previous experience with InfoGenesis or other Point-of-Sales systems preferred
• Comfortable managing a team of ten or more during high volume situations
• 4 to 6 Years of Experience in the Industry with Facility & Project management
• Post graduate / Graduate in any discipline from a recognized University
• Demonstrated facilities including experience in handling car and house leases
• Knowledge and technical depth of Project and security management concepts, including physical security, information protection and crisis management/emergency preparedness
• Ability to work well independently, as well as within a team environment
• Ability to lead, energize, develop and influence team and create a highly motivated work environment
• Requisite documents for credit facilities /approved deferrals are in place before credit limits are released
• Highlight document discrepancies to Relationship Managers and liaise with legal team for clarifications on approved documents
• Report on documentation deficiencies per established procedures
• Maintain control of access to documents; follow established procedures for release of documents
• Liaise with internal and external auditors
• Manage Drawing Power & Ticklers Process
• Ensure pending deferrals are tracked and effectively followed up
• Licensee & Retailer led Solutions: Develop and implement specific marketing solutions for partners (licensees and retailers), that are in line with the overall franchise strategy, as a win-win partnership for both parties concerned
• Product Campaign Development – develop high decibel product campaigns to drive product sales. E.g. Drive Star Wars product sales (driven by lightsabers), in conjunction with the toy licensee
• Information management: In-charge of ensuring regular and seamless flow of information pertaining to franchise and company-wide initiatives, to category/retail teams
• Client Servicing – Front all marketing led conversations with partners, keeping category teams informed
• Creative facilitation: Work closely with the creative services / product design team and various external agencies on various projects to ensure all the communication/creative elements get executed in sync with the marketing brief
• Vendor management: Identifying and managing equations with the top quality suppliers who can assist in various areas of core marketing function – Media planning and buying, event management, product merchandise, direct marketing etc
• Consumer & Product Research – work with research agencies on key consumer research studies for better understanding of consumer purchase behaviours and attitudes towards Disney products in key product categories
• Trade Marketing: Develop and implement specific trade marketing activities for CRM to keep them informed of the key initiatives
• Qualification : 6-8 years, preferably an MBA. Experience in advertising/marketing, brand solutions, retail would help, with client servicing / people management skills
• Required- Exposure to ATL/BTL digital media, promotions, social media and on-ground events. Should be a Disney fan with knowledge of some of the key characters and stories
• Desirable - Exposure to all facets of marketing and brand management, exposure to the workings of Television as a medium – including understanding of TV ratings,
• Good communication skills and a collaborative approach to work
• Responsible for planning, developing and implementing sales program for institutions in his region in conjunction with the Institutional Sales Manager
• Develops and executes sales to achieve stated objectives in relation to revenue and profitability
• Responsible to provide relevant sales information flow and market feedback to the customers and back to the company
• Developing strong relationships at all levels with key corporates and CSD
• Forecasting product requirements
• Co-ordination with sales force targets
• Facilitate corporate order processing within sales, finance and warehousing
• To visit and service the respective accounts on a planned basis
• Maintain a control on costs and budgets
• Assist credit control in collections from corporate clients
• Possessing a Degree, preferably in Sales & Marketing
• Superior personality ;high energy levels and good people skills; an aptitude for sports
• No locational constraints
• Minimum 8 years working experience in Sales (ideally with experience in institutional sales/CSD)
• Good exposure of Institutional Sales
• To manage the day–to-day planning, operation and problem-solving of a team of agents to meet with the required service level components, standards and sales targets
• Manage inbound KPIS (Sales Numbers, Service Level, AHT, Occupancy and other important business metrics.)
• Handling escalation calls
• Call monitoring and floor management
• To develop a team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduct between Frontliners and Management
• To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators
• People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Responsible for conducting appraisals, confirmations, promotions and terminations
• Manage Unscheds and Leaves data along with attrition for the Team
• Calibration with the quality team to plug the gaps for common errors
• MIS /data requirements ( Project/s ) :Make sure that all the pending issues taken to closure related to Projects with coordination from Quality and other stake holders, daily status to be published
• Manage weekly Roster for the team /TLs
• Ensure productivity parameter is maintained for the team on a daily basis/ Analysis of daily reports on productivity
• Improve Quality :Ensure Quality Targets are maintained for the team on a daily basis/ Analysis of daily reports on productivity/Quality. Call Monitoring / barge in for the team members
• Training and development of staff. Motivation, leadership for a team and developing future leaders. . Conducting performance appraisal for the team
• Team Connect and engagement plans
• To sensitize the team towards identifying and flagging EWS cases & take accountability of escalations if any
• 5 years or more experience in a Customer Facing Role
• Managing Accounts receivable collection
• Reconciliations of customer accounts
• Active participation in audit - preparation of schedules etc
• All work related to TMS system upgradation/modification etc
• Day to day accounting activities

AML Assistant Manager Resume Examples & Samples

• Identify changes to legislation, rules or industry guidance to ensure that the Group meets its statutory obligations and internal requirements in respect to the prevention of money laundering prevention and to ensure this is communicated effectively to management and staff
• Assist in updating local and global AML policies and procedures where required
• Perform due diligence reviews on new clients and subsequent reporting to New Client Review Committee
• Undertake monitoring of client and investor accounts for abnormal instances of suspicious activity from an AML perspective
• Investigate reports of suspicious transactions / circumstances; prepare and submit reports to senior management and/or MLRO review
• Assist with Financial Sanctions monitoring and Central Bank reporting
• Assist MLRO with various projects, as necessary
• Carry out any other duties in respect of transaction monitoring and in particular Money Laundering Prevention as may reasonably be required
• Provide guidance and assist global with staff with AML/KYC related escalations within the European time zone
• Liaison for Regulators, Internal Audit and Legal department with regard to AML inquiries and audits
• Assist with the AML training of the relevant groups across our global offices with regard to specific and general AML issues
• Be responsible for Funds Transfer processing
• Manage and resolve exception matters escalated by internal departments
• Provide process subject matter expertise on changes resulting from business initiatives, technical upgrades or regulatory/compliance required changes
• Ensure the team adheres to the unit policies and procedures and Citi standards
• Manage accurate and relevant MIS and review data for trends in team performance
• Ensure the responsible controls for payments processing are being adequately monitored and tracked for unit adherence
• 6-8 years of which 4-6 years in Operational process management in Banking Operations
• Detailed knowledge of banking payment flows
• Accountability for bank ledger exception and reconciliation activities
• Track record of payment control execution
• Steers and monitors the personnel cost planning tool for the Market in close cooperation with the HR Managers
• Delivers defined reports on HR relevant KPIs
• Ensures accurate data entry, maintenance, timely and correct payments to employees and authorities and the correct execution of laws and regulations within area of responsibility
• Delivers continuous high quality, accuracy and efficiency of reporting to external authorities, consultants as well as internal departments where necessary
• Compile and generate monthly reports on regular basis and compile ad hoc statistics and reports
• Supports Sen. HR Rewards Manager and Sen. HRM regarding preparation of Expat contracts and management of expats
• Ensures HR system data integrity and validity within the area of service
• Updates and maintains personnel data into SAP and create personal files to keep track of completed personal records
• High level of skill in dealing with numbers
• Excellent command English language

Assistant Manager, Reit Resume Examples & Samples

• Ensure daily, monthly, and quarterly reports are delivered timely and accurately to clients
• Design and review controls on monthly general ledgers feeds for US GAAP
• Manage communication, including service reviews, with client(s)
• Review and distribute month end reporting packages to client
• Supervise and manage the development of 1-3 staff
• Identify inefficiencies in the current production process and institute operational efficiencies
• Manage change control requests and project logs
• Address ad hoc inquiries and lead projects
• Document and cross-train processes
• Prepare agenda for monthly calls with clients to review status of outstanding issues
• Quarter end review of financial statement disclosures and footnotes for 10Q and 10K
• Ability and solid understanding of practical application of accounting rules for investments under US GAAP
• Experience using portfolio accounting software
• 4-6 years’ experience of investment accounting or equivalent work experience in the investment industry
• Strong analytical skills and ability to remain highly organized in a deadline driven environment while maintaining strict attention to detail
• Collaborate cross-functionally to support planning & execution of Program communication plans
• Maintain briefs
• Support Brand Team members in planning & executing in-store events
• Support management of creative feedback throughout marketing organization
• Track and report on program results
• Maintain marketing calendar(s)
• Bachelors degree in Marketing or related field
• Marketing - including
• Play an active role inHR Operations Technology, related issues and projects impacting HR Data as required
• Prepare management information and statistical reports as required from the HRIS & other systems
• To produce, analyse and interpret HR data reports with a high standard of presentation and confidentiality in an accurate and timely manner to support the needs of the HR department and the business
• Be responsible for integrity of data within the UK and/or CI HR Services systems reporting where data discrepancies appear locally or globally
• Involvement in any future technology enhancements such as manager self serve functionality
• Work with UK colleagues to create and provide WMI Dashboards for HR/HRS
• Involvement in project teams as assigned by the Senior Manager HR Services
• Set high standards of accuracy, timeliness and professionalism, assisting in the evolving redesign of structure and HR Department’s processes and procedures to adapt in line with business needs to ensure they are streamlined, efficient and mitigate risk to the company
• Support the Senior Manager HR Services ensuring the appropriate technical skills and expertise is developed, by training and mentoring colleagues and the business to perform new processes as and when required
• Assist in the administration and communication of employee benefits renewals as and when required
• Support maintenance of the HR pages on IWM Net
• Technology design & issue resolution -Sap/WS/CIDB
• Operational Processes (HR WS/Self Service tools/ Service Now/Thomsons,
• Support with BI Reporting requests
• HR Data Management and Reporting experience is essential
• A high level of knowledge & experience in Microsoft Excel & other Microsoft packages
• An understanding of CI employment law and regulatory requirements pertaining to the financial services industry
• Previous experience of working in Administration and a busy HR Department, providing excellent customer service to employees of all levels
• Good knowledge of RBC’s business functions, policies and procedures
• Good working knowledge of HR technology & MIS systems
• PC literate to a high standard

Senior / Assistant Manager Resume Examples & Samples

• Direct reporting to the Internal Audit Manager and leading a small team
• Perform financial and operational audit
• Participate in due diligence and feasibility studies for acquisition projects
• Minimal travelling (10%) to PRC

Tommy Hilfiger Assistant Manager Resume Examples & Samples

• Identify and helps implement strategies and initiatives to achieve and exceed business goals
• Monitor sales floor and zone coverage to drive sales and maintain customer focus through the Sales Generation Manager program
• Supervise and follow-up daily goals and tasks of Floor Supervisors, Sales Associates, and Cashiers
• Training and development of Floor Supervisors, Sales Associates, and Cashiers
• Manage implementation & execution of all company initiatives within the store
• Visual presentation, including planning, implementation/execution, adjustments and feedback on strategies
• Utilizes performance appraisals and coaching to effectively develop staff
• Effectively & proactively recruits and develops bench strength
• Builds positive morale in store
• Strategic thinker who can bring “outside of the box” ideas to a dynamic management team
• Manages visual merchandising by retailer and liaising with all visual merchandising department heads at each account for concepts, approvals and execution
• Manages launch promotions and visual week merchandising guidelines for all stores in North America market
• Create concepts for visual weeks/promotions and drives approval process/timelines with Global Creative
• Works closely with Store Design on all new door opening merchandising elements, and schematics. Attends Store Design construction meetings
• Manages photography of new counters and large events. Maintains internal photography database
• Designs and executes visual vision for National Sales meetings, Regional Roundtable, Seasonal Retailer meetings and PR events
• Develops, manages and issues on-going, customized schematics by retailer
• Collaborates on all in-case prop design for La Mer and gains approvals from retail partners
• Collaborates with Global Creative on visual merchandising brand book
• Manages acrylics offering, lightbox & artwork database, video network and prop offerings
• Distributes event “kits” and facilitates event elements
• Recaps visual weeks by brand, by retailer
• Demonstrate an understanding of materials, costs, budgets and time requirements on projects
• Must possess understanding of shelf, accessory and componentry materials and manufacturing processes, proposing compelling and plausible design solutions that can be achieved technically and within timing/budgetary limitations
• Maintain awareness of current trends in visual arts and merchandising
• Travel as necessary or requested and complete in-store site visits to observe counters in action
• Position requires 4+ years visual merchandising experience, preferably in the cosmetics or fashion industry
• Strong ability to render and communicate ideas, flexibility of vision, responsiveness to creative input and great visual sensibilities
• Must be exceptionally creative and innovative with ability to articulate thoughts and ideas clearly
• Superior organizational skills to handle the details of many projects simultaneously with ability prioritize projects in a fast-paced environment
• Strong graphic design with ability to follow graphic standards and 3 dimensional design skills
• Computer skills: On Mac platform, In-Design, Adobe Illustrator, Photoshop, Quark, Maya or equivalent 3-D drawing program; all Microsoft Office programs
• Thorough knowledge of all digital file formats and their best-practice applications
• Excellent hand-skills to comp creative concepts to highest presentation quality
• Experience in working and negotiating with vendors
• Knowledge of Scala, IWD and WGSN

Related Job Titles

• Career Blog

40 Assistant Manager Job Description & Duties for 2024

As businesses grow and become more complex, the role of an assistant manager has become increasingly important. Assistant managers play a key role in managing day-to-day operations and ensuring that the organization runs smoothly. In this article, we will explore the job description and duties of an assistant manager in 40 different industries, highlighting the importance of this role in today’s workplace.

Overview of Assistant Manager Job Role

An assistant manager serves as a supporting role to the manager, helping to oversee the daily operations of a business or organization. They are responsible for managing employees, maintaining customer satisfaction, and ensuring that the company’s goals are being met. Assistant managers must have a strong understanding of the industry they work in and be able to make quick decisions to solve problems that may arise.

Importance of Assistant Manager in Organizations

The role of an assistant manager is critical to the success of any organization. They are responsible for managing staff, maintaining a high level of customer satisfaction, and ensuring that the company is running smoothly. Assistant managers are also responsible for creating work schedules, delegating tasks, and monitoring employee performance. They provide much-needed support to management and help to ensure that the organization is meeting its goals and objectives.

Qualifications and Requirements

The Assistant Manager position requires candidates who possess certain educational qualifications, knowledge and skills, and work experience.

A. Educational Requirements

Generally, a minimum of a high school diploma or equivalent is required for an Assistant Manager position. However, many companies may prefer candidates with a bachelor’s degree in business administration, management, or a related field. An advanced degree such as an MBA may also be advantageous.

B. Knowledge and Skill Requirements

An Assistant Manager should have a strong understanding of business operations, including finance, marketing, human resources, and customer service. They should have excellent communication skills, both verbal and written, as well as the ability to lead and motivate a team. Strong analytical, problem-solving, and decision-making skills are also crucial.

Additionally, candidates must possess proficiency in computer software and technology relevant to their industry. Examples include Microsoft Office, point-of-sale systems, customer relationship management software, and inventory management software.

C. Experience Requirements

A candidate with management experience in a related field is preferred for an Assistant Manager position. A minimum of 2-3 years of relevant work experience is typically required, although some companies may require more. Previous experience in customer service, sales, or hospitality is a plus.

Furthermore, a background in managing budgets, expense controls, and operational efficiencies is highly desirable. Candidates should have experience in managing a team, including hiring, training, and scheduling. Experience in performance management, coaching, and mentoring is also beneficial.

An Assistant Manager must possess a combination of education, knowledge, and experience to succeed in their role. The ideal candidate should be a self-starter, possess excellent leadership skills, and be able to work well under pressure. They should also be detail-oriented, organized, and able to multitask effectively.

Assistant Manager Job Description

A. overview of assistant manager job description.

The Assistant Manager Job Description typically involves working closely with the General Manager to ensure the smooth operation of the business. This role is responsible for assisting the GM in the development and implementation of policies and procedures that will effectively manage the daily operations of the business.

B. Key Responsibilities of Assistant Manager

Supervision and Training : One of the primary responsibilities of the Assistant Manager is to supervise and train employees as needed. This involves creating employee schedules, delegating responsibilities, and ensuring that team members are properly trained to perform their job duties.

Customer Service:  The Assistant Manager is responsible for ensuring excellent customer service. This involves handling customer complaints, resolving issues, and addressing customer concerns in a timely and efficient manner.

Inventory Management:  The Assistant Manager must ensure that the business has adequate inventory levels, ordering supplies as needed, and managing inventory count processes as necessary.

Cash Handling:  The Assistant Manager must ensure that cash handling procedures are followed by employees and that financial records are accurate.

Sales Generation:  The Assistant Manager must analyze sales data to identify trends and opportunities for growth. This involves creating sales plans, setting sales goals, and implementing strategies to achieve them.

C. Assistant Manager Duties and Tasks

Staff Management:  The Assistant Manager is responsible for managing the hiring, training, and performance evaluations of team members.

Administrative Support:  The Assistant Manager is responsible for performing administrative tasks such as scheduling appointments, conducting meetings, and preparing reports.

Financial Management:  The Assistant Manager is responsible for ensuring that financial records are up-to-date and that financial policies and procedures are followed. This involves managing budgets, forecasting expenses, and providing financial reports to upper management.

Marketing and Promotion:  The Assistant Manager is responsible for developing and implementing marketing and promotional programs to increase awareness and drive sales.

Operational Support:  The Assistant Manager provides operational support by ensuring that equipment and facilities are maintained and that safety protocols are followed.

The Assistant Manager plays a critical role in ensuring the successful operation of a business. They are responsible for a variety of tasks, including supervising employees, managing inventory, handling customer service, and ensuring that financial policies and procedures are followed. By working closely with the General Manager and other team members, the Assistant Manager can help drive sales and ensure the overall success of the business.

Leadership and Management

A. leadership characteristics of assistant manager.

An effective assistant manager should possess various leadership characteristics that enable them to successfully manage their team and ensure that they achieve their goals. One of the essential characteristics of an assistant manager is the ability to communicate effectively. They should be able to convey the organization’s vision, mission, and objectives to their team members and influence them towards achieving the set targets.

Additionally, assistant managers should demonstrate strong problem-solving and decision-making skills. They should be able to analyze complex situations and come up with quick solutions that benefit their team and the organization. Assistant managers should also be good listeners and empathetic to their team members’ needs and concerns, creating a good working environment for everyone.

Moreover, an effective assistant manager should possess strong coaching skills that enable them to impart knowledge and skills to their team to improve their overall performance. They should motivate, inspire, and encourage their team members to achieve their full potential, which can lead to the growth of both the team members and the organization.

B. Management Techniques Employed by Assistant Manager

Assistant managers should employ effective management techniques to optimize the organization’s output and ensure the team’s success. One of the management techniques that an assistant manager should use is goal setting. By setting clear goals for their team members, they can guide and motivate them towards meeting their targets, which ultimately leads to the organization’s success.

Another crucial management technique is time management. Assistant managers should ensure that their team members maximize their time and resources to meet deadlines and increase productivity. This means training the team members on how to manage their time effectively while also managing their workload.

Furthermore, an effective assistant manager should foster an environment of accountability among their team members. By holding team members accountable for their actions and decisions, they can develop a sense of responsibility, and the team members will be more engaged in their work, ultimately leading to a better output.

C. Building Positive Working Relationships

Building positive working relationships is crucial for an assistant manager’s success. One of the effective ways of creating positive working relationships is through effective communication. Good communication fosters a healthy and transparent working environment, which leads to better relationships and, ultimately, better output.

Another way to build positive working relationships is through respect. Assistant managers should respect their team members’ diverse skills, knowledge, and experience, ultimately leading to better performance and job satisfaction.

Moreover, an effective assistant manager should provide feedback regularly. By regularly reviewing their team members’ performance and providing constructive feedback, they can help the team members improve and grow their skills, which leads to better job satisfaction and, ultimately, better output.

An assistant manager’s role requires both leadership and management skills, and building positive work relationships with team members. A combination of effective leadership characteristics and management techniques fosters a healthy and productive working environment and ultimately leads to the success of the team and the organization.

Communication Skills

Effective communication skills are essential for any assistant manager to excel in their job. Communication not only improves job performance but also helps to maintain healthy relationships in the workplace. This section will discuss the following communication techniques that assistant managers should master:

A. Communication Techniques for Assistant Managers

Active listening skills:  Assistant managers should practice active listening skills, which include maintaining eye contact, avoiding distractions, and expressing empathy towards the speaker. Active listening helps to understand the message being communicated and respond appropriately.

Clear and concise message delivery:  Assistant managers should communicate their message in a clear and concise manner to avoid any misinterpretations. It is essential to use simple language that everyone can understand, avoiding jargon, and technical terms.

Effective written communication:  Written communication is also essential for assistant managers. They must have excellent writing skills that are clear, concise, and professional. Emails, reports, and other documents must be well-written to avoid any confusion.

B. Effective Interpersonal Communication Techniques

Effective interpersonal communication is essential for assistant managers as they often interact with their team members, clients, and stakeholders. Here are some techniques that assistant managers should master:

Positive body language:  Assistant managers should maintain positive body language, such as smiles, nods, and maintaining eye contact, to show that they are actively listening and engaged in the conversation.

Empathy:  Empathy means understanding the other person’s emotions and thoughts. Assistant managers should be empathetic towards their team members, clients, and stakeholders to build positive relationships.

Conflict resolution:  Conflict is common in the workplace. Assistant managers should have good conflict resolution skills, which include active listening, understanding the perspectives of both parties, and finding a solution that benefits both parties.

C. Collaborative Communication Methods

Collaboration is vital for the success of any organization. Assistant managers should collaborate with their team members, clients, and stakeholders to achieve their goals. Here are some collaborative communication methods that assistant managers should use:

Team meetings:  Assistant managers should conduct regular team meetings to discuss progress, set goals, and resolve any issues.

Project management tools:  Project management tools such as Trello, Asana, or Basecamp help assistant managers to collaborate with their team members and track progress.

Video conferencing:  Video conferencing is an excellent way for assistant managers to communicate with remote team members, clients and stakeholders. Video conferencing helps to maintain the human connection despite the physical distance.

Communication is an essential skill for assistant managers to master. They must communicate effectively, have excellent interpersonal communication skills, and use collaborative communication methods to achieve their goals. By mastering these skills, assistant managers can be successful in their job and contribute to the success of their organization.

Planning and Organization

As an Assistant Manager, planning and organization are crucial skills that you need to possess. You must learn how to manage your tasks effectively, delegate responsibilities, and solve problems creatively to ensure that your team runs smoothly, and organizational goals are achieved. Below are some of the strategies you can use:

A. Task Management Strategies

Prioritize tasks:  When you have many tasks to accomplish, you must prioritize them. Start with the most critical and urgent ones first, followed by those that are less important. This way, you ensure that you meet your deadlines and get the most important things done first.

Create a to-do list:  A to-do list helps you to organize your tasks, monitor your progress, and ensure that nothing is left out.

Eliminate distractions:  Distractions can reduce your productivity and derail you from accomplishing your tasks. Distractions can be anything from social media, phone calls, or unnecessary meetings. Therefore, it is essential to eliminate them to optimize your efficiency.

Use time management techniques:  Time management techniques like the Pomodoro technique and time blocking can help you manage your work schedule effectively.

B. Delegation Techniques

As an Assistant Manager, you cannot do everything by yourself. You need to delegate some of your duties to team members to ensure that work is done efficiently. Here are some delegation techniques:

Identify tasks to delegate:  Identify tasks that can be delegated, those that require less skill, and less supervision.

Select the right person for each task:  Consider the strengths and weaknesses of your team members when delegating tasks. Assign tasks based on their skills, interests, and ability to complete them satisfactorily.

Provide clear instructions:  When delegating tasks, ensure that you provide clear instructions and expectations. Communicate the purpose and importance of each task, the expected outcome, and the deadline.

Provide feedback and support:  Give feedback on the progress of the task and provide support when necessary.

C. Creative Problem Solving Methods

As an Assistant Manager, you may encounter challenges that require creative solutions. Here are some creative problem-solving techniques that can help:

Brainstorming:  Brainstorming involves generating a large number of ideas that can help solve a problem. Encourage your team to think outside the box and come up with unique solutions.

Mind Mapping:  Mind mapping involves creating a visual representation of a problem and its possible solutions. It can help identify connections, patterns, and potential solutions.

SWOT Analysis:  SWOT analysis involves identifying the strengths, weaknesses, opportunities, and threats related to a problem. It can help you evaluate your options and select the best solution.

Reverse brainstorming:  Reverse brainstorming involves turning a problem on its head to identify its opposite. This technique can spark creativity and help you generate unique solutions.

Budgeting and Financial Management

As a skilled Assistant Manager, having a firm grasp on budgeting and financial management is essential in order to effectively manage the company’s finances. The three key areas that are important to understand in this regard are basic principles of budgetary planning, essential elements of financial management, and the importance of revenue generation in business.

A. Basic Principles of Budgetary Planning

Budgeting is the process of creating a financial plan for a company or business. The basic principles of budgetary planning involve creating a budget that is realistic, accurate, and flexible. This includes taking into account all expenses, both fixed and variable, and projecting revenue streams based on historical data and market trends. In addition, it’s important to regularly review and adjust the budget as needed to ensure that it remains relevant and effective.

B. Essential Elements of Financial Management

Financial management refers to the strategic management of a company’s financial resources. The essential elements of financial management include budgeting, forecasting, monitoring financial performance, and making informed financial decisions. These elements require a comprehensive understanding of the financial landscape of the company, including financial statements, cash flow, and capital requirements. Effective financial management involves evaluating risks, identifying opportunities, and making sound financial decisions that will help the company to achieve its goals.

C. Importance of Revenue Generation in Business

Revenue generation is a crucial component of every business’s financial management. Without sufficient revenue, a company will be unable to meet its financial obligations and sustain its operations. Revenue can be generated through various means, including the sale of products or services, investments, and partnerships. To effectively manage revenue generation, it’s important to have a clear understanding of the company’s target market, its competitors, and current market trends. By identifying these factors, the company can develop effective marketing and sales strategies that will help to drive revenue and ensure long-term financial stability.

Budgeting and financial management are essential skills for any Assistant Manager to possess. By understanding the basic principles of budgetary planning and the essential elements of financial management, a skilled Assistant Manager can make informed decisions, evaluate risks, and drive revenue generation to ensure the long-term success of the company.

Human Resource Management

As an Assistant Manager, you will oversee various aspects of human resource management in your organization, including recruitment and selection, employee training and development, and employee relations. Each of these areas is critical to ensuring your organization has the right personnel in place to meet its strategic goals.

A. Recruitment and Selection

Recruiting and selecting top talent is one of the most important functions of human resource management. As an Assistant Manager, you will need to work closely with your hiring managers and HR team to ensure you attract and retain the best candidates for the job.

This will involve developing job descriptions and postings, screening resumes, conducting interviews, and checking references. You will also need to ensure that your organization’s recruitment and selection processes are fair, ethical, and effective.

B. Employee Training and Development

Employee training and development is another critical area of human resource management. As an Assistant Manager, you will need to ensure that your employees are properly trained and equipped to perform their duties effectively.

This will involve identifying training needs, developing training programs, and delivering training sessions. You will also need to ensure that your organization’s employees have access to professional development opportunities to help them grow and develop in their roles.

C. Employee Relations

Maintaining positive employee relations is key to creating a productive and engaged workforce. As an Assistant Manager, you will be responsible for managing employee relations and resolving any issues that may arise.

This will involve developing and enforcing policies and procedures, encouraging open communication, and addressing employee concerns in a timely and appropriate manner. You will also need to provide guidance and support to your employees, and ensure that they feel valued and respected in the workplace.

As an Assistant Manager, you will need to have a firm grasp of human resource management principles and practices, particularly in the areas of recruitment and selection, employee training and development, and employee relations. By focusing on these areas, you can help your organization build and maintain a strong, high-performing workforce that can achieve its goals and objectives.

Performance Measurement and Evaluation

As an Assistant Manager, it is important to regularly evaluate your performance and measure your success in achieving the goals and objectives set by your organization. This section will explore different techniques for performance measurement, evaluation methods for Assistant Manager performance, and continuous improvement processes to help you achieve excellence in your role.

A. Performance Measurement Techniques

Performance measurement techniques involve monitoring and tracking specific indicators over a period of time to determine your progress and identify areas for improvement. Some common techniques are:

• Key Performance Indicators:  Identify and track specific metrics or goals that relate to your job function, such as sales revenue or customer satisfaction ratings.
• Balanced Scorecards:  Use a balanced scorecard to evaluate performance in multiple areas of your job function, including financial, customer, internal processes, and learning and growth.
• 360-Degree Feedback:  Gather feedback from your peers, subordinates, and superiors to gain insight into your performance from multiple perspectives.

B. Evaluation Methods for Assistant Manager Performance

Evaluation methods provide a means to assess your performance and determine areas for improvement. Some common evaluation methods for Assistant Managers are:

• Self-Evaluation:  Reflect on your performance and identify areas of strength and weakness. Set goals for improvement and create a plan to achieve them.
• Manager Evaluation:  Your manager may provide feedback on your performance and identify areas of improvement. Use this feedback to create a plan for personal and professional development.
• Performance Appraisals:  Formal evaluations that take place annually or quarterly, during which your manager provides feedback and ratings on your job performance and outlines goals and objectives for the next period.

C. Continuous Improvement Processes

Continuous improvement involves constantly evaluating your performance and seeking ways to improve your skills and performance. Some continuous improvement processes are:

• Training and Development:  Attend conferences, training seminars, and other professional development opportunities to learn and enhance your skills.
• Feedback and Communication:  Request feedback from your manager, peers, and subordinates regularly to identify areas for improvement and make adjustments to your performance.
• Process Improvement:  Evaluate the processes and procedures in your department and make recommendations for improvements to increase efficiency and effectiveness.

Performance measurement and evaluation, along with continuous improvement processes, play a crucial role in achieving excellence as an Assistant Manager. By using these techniques and methods, you can identify your strengths, weaknesses, and areas of improvement, set goals for yourself, and work towards achieving success in your role.

Customer Service

Customer service is an essential aspect of any business, and as an Assistant Manager, it is imperative to provide excellent customer service. This involves delivering quality services that meet or exceed customer expectations. In this section, we’ll discuss key customer service skills, meeting customer expectations, and quality customer service delivery.

A. Key Customer Service Skills

To be an effective Assistant Manager, you must have excellent customer service skills. These skills include:

Effective Communication:  Communication is crucial in customer service. As an Assistant Manager, you should be able to communicate clearly and concisely with customers, colleagues, and other stakeholders. You must be able to listen actively, understand the customer’s needs and concerns, and respond appropriately.

Empathy and Understanding:  Empathy involves understanding and relating to the customer’s feelings and experiences. You should be able to put yourself in your customer’s shoes, understand their frustrations, and provide a solution that addresses their needs.

Problem-Solving Skills:  As an Assistant Manager, you need to be able to resolve customer complaints and issues effectively. This involves identifying the root cause of the problem, evaluating various solutions, and implementing an appropriate solution.

Patience and Tolerance:  Dealing with difficult customers can be challenging. As an Assistant Manager, you should remain patient and stay calm, even in heated situations. You should be tolerant of the customer’s complaints and treat them with respect and dignity.

B. Meeting Customer Expectations

Meeting customer expectations requires understanding what the customer wants and delivering services that meet or exceed their expectations. Here are some ways to meet customer expectations:

Understand the Customer Needs:  To meet customer expectations, you need to understand their needs and preferences. This involves asking questions, listening actively, and gathering feedback.

Set Realistic Expectations:  It is crucial to set realistic expectations with customers to avoid disappointment. Be honest about what you can deliver and provide accurate information.

Provide Personalized Service:  Personalized service makes customers feel valued and appreciated. As an Assistant Manager, you should take the time to understand each customer’s unique needs and preferences and deliver a personalized service experience.

C. Quality Customer Service Delivery

Quality customer service involves providing services that meet or exceed customer expectations consistently. Here are some tips on delivering quality customer service:

Be Responsive:  Customers expect prompt responses to their inquiries and complaints. As an Assistant Manager, you should respond to customer requests or complaints within a reasonable time frame and keep them informed of the progress.

Be Consistent:  Delivering consistent service creates a positive impact on the customer’s experience. Ensure that all team members deliver the same level of service consistently.

Continuously Improve:  Customer needs are continually evolving, and it is essential to adapt to these changes. Review customer feedback and identify areas for improvement, and implement appropriate changes.

Compliance with Laws and Regulations

Assistant managers, in their roles within an organization, must be aware of and comply with various laws and regulations. These can be broadly classified into three categories: legal framework and regulations compliance, industry-specific regulations, and ethical considerations.

A. Legal Framework and Regulations Compliance

Assistant managers must ensure compliance with the legal framework and regulations applicable to the industry and the business they operate in. These could include labor laws, tax laws, health and safety regulations, data privacy laws, and licensing requirements, among others.

Compliance with these laws and regulations is critical to avoid legal and financial penalties, reputational damage, and other negative consequences. Assistant managers must work with relevant stakeholders such as legal and regulatory affairs teams, human resources, and finance teams to ensure adherence to relevant laws and regulations.

B. Industry-specific Regulations

Apart from general laws and regulations, different industries may have specific regulations that assistant managers need to comply with. For example, in the healthcare industry, there may be regulations related to patient privacy, while in the food and beverage industry, there may be regulations related to food safety and hygiene.

Assistant managers must be aware of and comply with these industry-specific regulations to ensure operational compliance and customer satisfaction. They can work with industry associations and regulatory bodies to keep up to date with regulatory changes and ensure compliance across the organization.

C. Ethical Considerations for Assistant Manager

Assistant managers play a critical role in maintaining ethical standards within an organization. They must uphold high ethical standards, including honesty, integrity, and fairness, in their roles.

Assistant managers must ensure that their decisions and actions align with the values and principles of the organization. They must avoid conflicts of interest, maintain confidentiality, and use resources responsibly. Additionally, assistant managers must ensure that their employees also adhere to ethical standards, which may involve training and mentoring.

Conclusion:

Compliance with laws and regulations is essential for assistant managers to ensure smooth operations and prevent legal and financial liabilities. Apart from general legal compliance, assistant managers must be aware of industry-specific regulations and uphold ethical standards to maintain organizational integrity. By staying informed of relevant regulations and integrating ethical considerations into their decisions, assistant managers can contribute to the long-term success of the organization.

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13 Administrative Assistant Resume Examples for 2024

• Administrative Assistant Resume
• Admin Assistant Resumes by Experience
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Writing Your Admin Assistant Resume

As an administrative assistant, you hold the keys to the castle. You communicate with nearly anyone, know how to manage the busiest schedules, and can handle multiple high-priority tasks simultaneously. But how can you  build your resume  and write a cover letter to showcase all those skills effectively?

That’s where we come in. We’ve reviewed dozens of administrative assistant resumes that have worked for candidates to land jobs with great companies. So, we’ve learned a lot about what works and what doesn’t for impressive resumes.

We’ve distilled those findings into 13 effective administrative assistant resume samples  for all experience levels, and to top it off, we’ve included detailed  resume tips . Here’s to landing your next job in 2024!

Administrative Assistant Resume Example

or download as PDF

Why this resume works

• Metrics are just numbers that provide evidence for your claims. They’re easy to read and great at demonstrating your abilities, so try to include numbers wherever you can.
• You can include how many people you collaborated with, how much you improved revenue, and how many staff calendars you managed, to name a few.
• Words like “Microsoft Office Suite,” “Quickbooks,” reporting,” and “organization” are great for assuring employers you’ve got the chops for your future administrative assistant role.

Senior Administrative Assistant Resume

• Luckily for you, there are many Word resume templates and Google Docs resume templates out there—just make sure you have a backup resume on hand in case the employer needs several copies with different layouts.
• Action verbs like “coordinated,” “prepared,” and “maintained” do an effective job demonstrating ownership within your senior administrative assistant resume .

Administrative Assistant II Resume

• Unlike a resume objective, a summary paragraph is a two-to-four-sentence overview of your achievements and successes in the field. 
• If your resume summary is strong enough, it can be the selling point of your entire resume, so it’s well worth spending extra time to make sure this section of your resume is perfect. 
• Focus on including a mixture of different types of metrics, including percentages, dollar values, and hard numbers (such as the number of executive schedules you managed, or the time you saved by streamlining invoicing systems).

Entry-Level Administrative Assistant Resume

• For example, did you lead a club? Volunteer somewhere? Complete a group project while in your classes? There are many options to showcase your leadership abilities!
• If you’re still working out  how to write a resume , just know it’s okay to include non-relevant work experience on your entry-level administrative assistant resume . No matter the role, it can still highlight soft skills like responsibility, time management, and document preparation.

Administrative Assistant No Experience Resume Example

• In your administrative assistant no experience resume, give precedence to achievements such as solving customer issues over the phone, boosting customer satisfaction, accelerating problem resolution, etc.

HR Administrative Assistant Resume

• Now’s the time to radiate a modern and fresh vibe with the Elegant template! Use colors that catch the eye of any reader at first sight. Next, secure the job by adding all the digital HR tools like BambooHR, JazzHR, and Google Workspace to stay ahead of the competition!

Construction Administrative Assistant Resume Example

• Flourish your construction administrative assistant resume with bullet points like “Managed site operations for a $10M+ infrastructure project” and “slashing misalignment errors by 13%” to highlight your ability to supervise large-scale projects and keep important metrics like misalignment errors at a minimum.

Real Estate Administrative Assistant Resume

• Draw attention to your abilities to solve client problems, streamline office operations, bring new business, and so on.

Executive Administrative Assistant Resume Example

• That’s where metrics come in! Include the number of people you worked with or the number of clients you assisted so employers know your experience.
• Change the font, color, and layout to match your preferences and content. Some templates allow for more work experience while others focus more on other sections, so choose accordingly.

Medical Administrative Assistant Resume

• We’d recommend  formatting your resume  using reverse-chronological order to show your most current role first. That way, your future employer sees your most relevant abilities.
• Include your specific experience verifying information, performing billing responsibilities, and recording data. 

Administrative Assistant/Receptionist Resume

• If you’re applying for a company with a casual culture, use vibrant colors, like pink and purple. If you’re applying to work as a criminal defense law firm receptionist, you’d better stick with more professional colors like navy or gray.
• The goal is always to catch an employer’s attention in a good way, and color is a bright, fun way to do that! Whatever color you choose is up to you, but consider your employer when picking out shades. 
• Hard skills (aka specific technical capabilities and training) are more valuable to highlight and easier to quantify, so include them when you can.
• Keywords like “bookkeeping,” “Asana,” and QuickBooks” are great examples of technical skills.

Administrative Coordinator Resume

• Resumes distill everything about you into one page, so you need to organize all your career details into clearly defined sections with headers.
• Make sure you include skills that can be relevant depending on what you read in the job description. For example, workspace management software is relatively universal, so if you’re already familiar with Google Workspace, you’ll likely adapt quickly to Microsoft Office Suite.

Administrative Associate Resume

• Here’s a tip: highlight your achievements in light of the  administrative assistant job description . Look for repeated keywords and phrases that match your experience, then include them on your resume.
• Want to include more skills but don’t know how? Try adding a  hobbies section to your resume  to highlight some of your abilities outside of work. Pick relevant pastimes that might interest the employer (and give you something to talk about during the interview).
• Instead of just saying, “collaborated with department staff to source job candidates,” try adding details like the total number of job candidates you hired, or the number of departments you worked with.

Related resume guides

• Front Desk Receptionist
• Office Assistant
• Receptionist

As an administrative assistant, you’re the person who keeps the day-to-day operations running smoothly. You’re trusted to act as the face of the company for visitors, and you understand the importance of organization. But you might not realize just how important it is to perfect your resume. Your resume is the first thing hiring managers will look at, so ensure it demonstrates your aptitude for the job.

In this section, we’ll dive into four of the main tips we have for improving your resume, including: 

• Administrative assistant skills
• Formatting your administrative assistant resume
• Quantifying your previous impact
• Customizing your resume for each job

1. Include your administrative assistant skills wisely

If you’re unfamiliar with how hiring managers filter applicants, you may be tempted to overlook the skills section on your administrative assistant resume. But, after learning about ATS, you’ll never make that mistake again.

Hiring managers use the ATS, or applicant tracking system software, to narrow their applicant pool. The ATS works by filtering keywords (usually in your skills section) on your resume and matching them to pre-selected words prioritized by recruiters.  Your resume will be rejected if you don’t have enough matching keywords.  

This system works well when there are a lot of job applicants, but it’s understandably a pain for you, the applicant, to deal with. That’s why it’s important to utilize a skills section that incorporates the right  resume skills . You can do this by focusing on the  administrative assistant job description .

Read this small excerpt from a job description and see if you can pick up on the most relevant skills for this particular administrative assistant job. Then, read ahead to see if your skills list resembles ours: 

Optics Fusion is a fast-growing company seeking a self-starter administrative assistant who can recognize tasks that need completion with minimal supervision. The ideal candidate will thrive on interacting with clients and the public while displaying a high degree of professionalism. Must be comfortable working in fast-paced environments and dividing attention between many day-to-day operational tasks. Computer-savvy assistants are encouraged to apply! 

Compare the list of skills you wrote down from this job description with ours :

• Scheduling and organization
• Communication
• Process automation
• Independent worker
• Detail-oriented
• Health insurance
• Computer software

The job you apply for may or may not have similar skill preferences, but there will typically be a common thread of recurring keywords.

Some of the following admin assistant skills will likely pop up in job descriptions:

• Microsoft Office
• Data analysis 
• Financial reporting
• Google Calendar 
• Answering calls
• Multi-tasking

2. Pick the best resume format

Like your skills section, your resume format is important for determining whether the ATS will properly read and file your resume. Aside from the ATS, formatting your resume properly will make it easier for recruiters to read your administrative assistant resume.

To this end, we suggest using  reverse-chronological formatting , with your most recent work experience listed at the top of your resume. This will help hiring managers quickly evaluate your most relevant and (likely most impressive) work.

These are a few other critical elements for your resume formatting:

• Page Length:  Keep your resume to  exactly  one page: no more and no less. 
• Bullet Points:  Bullet points are a useful tool to break up large pieces of text when you’re describing your work experience. Aside from making your resume more visually appealing, they’ll also make writing these sections much easier. 
• Icons/Images:  Have you considered adding icons or images to your resume? Don’t! Recruiters and the ATS both dislike them. 
• Job Title:  Customize your job title for every position to which you apply. It shows that you care enough about the position to put in the extra effort, and hiring managers will appreciate it. 
• Objective/Summary:  If you include one of these, you’ll want to ensure it’s customized (more on this in the next section).

Should you bother with a resume objective or summary?

You might notice that we just hinted that resume objectives and summary statements are optional. While it’s true that they’re not an essential element of an administrative assistant resume, there are a few specific circumstances when they might be helpful. Let’s demystify these optional sections and determine when to consider including one of them on your resume. 

A  resume objective  is a customized two to three-sentence opener typically included toward the top of your resume. In the visual example below, notice how the objective briefly covers the job title, the company name you’re applying to, and why you’re applying to the specific job. We recommend including an objective only if you’re just starting your career or transitioning to another field.

Let’s go over a few of these statements, including both poor and strong examples of each: 

• This is a poor example of an objective. It’s vague and doesn’t mention anything specific that would help the hiring manager. If you’re unwilling to customize your statement, you shouldn’t include an objective. 
• This objective is much better. It’s highly specific, mentioning years of experience, a particular job title, the company name, the candidate’s skills, and how they will contribute to the company. 
• This makes a horrible first impression. Note the misspelled words and abbreviations used. Remember: a good summary/objective can improve your chances of getting hired, and a bad one can do some damage. Do you think a hiring manager would want to hire this applicant?
• Do a little research on the job to which you’re applying. This applicant used their summary statement to demonstrate knowledge about the clinic they’re interested in working for, which hiring managers will appreciate. 

3. Measure your admin assistant work with metrics

Many admin assistant applicants tell us they find it difficult to write their resumes in a way that displays confidence and job capability. Often, the problem is that they’re not quantifying their job impact with metrics (numbers).  Metrics are the easiest way to provide measurable insight into your work performance . As an administrative assistant, there are many areas in which you can include numbers on your resume. Read below for some of the best ways to leverage metrics from your previous roles: 

• Number of people:  It’s a good idea to mention the size of the companies you’ve worked for, including staff size and customer base. 
• Efficiency improvements:  Have you streamlined policies or systems? Orchestrated the switch to a new type of admin software? Has your work saved a significant amount of time? 
• Scheduling:  How many meetings do you schedule per week? Of how many executive calendars are you in charge? Do you set up appointment reminders for clients, and, have these reminders reduced the rate of late/missed client meetings? 
• Billing:  Do you process customer/patient/insurance billing? If so, how much money are you charged with managing? Do you compile expense reports? 

Now that you’ve thought through areas of your job from which you can pull metrics, read through these sample work experience bullet points to get a little more inspiration:

• Met 95% of project deadlines by mitigating all engineering hurdles and roadblocks
• Provided remote troubleshooting to customers over the phone with a 90% success rate, resolving calls in less than 7 minutes
• Managed 3 essential projects that facilitated more than $5 million in annual revenue

4. Modify your resume for each admin assistant job

We’ve mentioned it a few times, but it’s so important we’ll repeat it:  you must customize your resume for each job to which you apply . After all, administrative assistants have widely varying job responsibilities, and you should take the extra step to best align your resume with the specific job for each application you submit. Fortunately, you don’t have to change your entire resume, but let’s go over the areas you should customize: 

• The objective/summary:  Without a doubt, if you include a resume objective or summary statement, you’ll need to customize it. Focus on highlighting relevant skills for the position, and mention the company name. One warning—always tailor this section before you submit your application. Please don’t be the person who forgets to change the company name before submitting it to multiple jobs!
• Skills:  Customize your skills section by referencing the job description. Usually, hiring managers are upfront about the desired skills required for the job. 
• Job description bullet points:  You can alter your job description bullet points to emphasize different types of administrative assistant jobs. For example, highlight your efficiency and time management for jobs that require multi-tasking and the ability to work in a hectic environment. Other positions, such as medical assistant jobs, may be more concerned about billing, policy compliance, and patient privacy. 

Administrative assistant resume

• Focus on covering key areas such as your computer and software literacy, customer relations, scheduling, financial reporting, billing, internal communication, and hiring. 
• If the job description mentions that some aspects are more important than others for the role, you can emphasize them more heavily. 

Entry-level admin assistant resume

• For example, you may want to highlight your ability to get along well with others, your organizational skills, and your ability to stay organized. 
• This savvy entry-level candidate absorbed excess white space with a metrics-packed internship.

Executive admin assistant resume

• Executive administrative assistants typically work on more complex, higher-stakes administrative issues. Demonstrate your increased work responsibility. 
• You need to format your executive resume using the reverse-chronological format, which will best showcase your career growth. 

Medical admin assistant resume

• Focus on highlighting your capacity to manage insurance billing and claims. 
• Do you have an understanding of electronic medical records (EMR)? If yes, you should consider including it on your resume. 
• Demonstrate your understanding of important skills for admin assistants specific to the medical field. 

Notice this applicant’s mention of keyword skills like HIPAA and EMR.

Senior admin assistant resume

• Ensure you showcase skills that set you apart from less experienced administrative assistants. 

Our parting advice for your admin assistant resume

You should be proud of yourself for taking your resume seriously! You’ve made it to the end of this guide, and you’re on the right path to creating your best, most professional administrative assistant resume yet!

Let’s review the four main tips we’ve covered in this guide as a quick recap.

We’ve discussed how to build your skills section, how to format your resume for the ATS, how you can add metrics, and why you should modify every administrative assistant resume you submit.

With these tips in mind, upload your resume to our free  resume checker  to see how your masterpiece can be improved with our AI-powered tips. If you’re thinking about starting your resume from scratch, try our  resume builder , where you can begin the process with built-in AI-powered tips and proper formatting. 

Assistant Manager Job Description, Duties, and Responsibilities

This post provides detailed information on the assistant manager job description, including the key duties, tasks, and responsibilities they commonly perform.

It also highlights the major requirements you may be expected to fulfill to be hired for the assistant manager role by most recruiters/employers.

What Does an Assistant Manager Do?

An assistant manager plays a very important role in any administrative setting. His/her job description usually entails shuttling between top management and other lower supervisory positions.

The role of the assistant manager is one that any individual that aspires to manage a business someday should take up.

The main manager may be the one officially in charge, but in most cases the assistant manager is the person that ensures the ease of activities in the organization.

The assistant is most times also fully involved in the recruitment and retrenchment process in their organization.

He/she is the one that narrows down the number of applicants that finally get to be interviewed by the main/general manager, and ensures that the new recruits’ transition smoothly into their new jobs/roles.

He/she is also assigned the duty of supervising workers/employees to ensure that they adhere to the organization’s rules and regulations.

In the case of employees breaking company rules or going against laid-down procedures in a firm, the assistant manager is saddled with the responsibility of handling such situations.

He/she also makes sure that the organization embarks on a very excellent pattern of customer service delivery and may personally attend to unhappy customers.

The assistant manager work description also involves handling complaints from customers, making sure that customers are satisfied, and that the organization’s foundations and values are not altered in the process of satisfying customers.

For him/her to achieve this, he/she must take up the responsibility for issues that aren’t caused by him/ her just to appease and retain the customer.

The assistant manager’s description also entails preparing job and payment schedules. He/she does this to make sure that the appropriate number of workers is allocated to each job schedule, and that each worker is paid according to the number of hours they puts in.

He/she also prepares a detailed payroll report which he/she sends to the manager so that workers can be paid as at when due.

In a situation where an employee doesn’t turn up for work due to one reason or the other, it is the assistant manager that delegates someone to fill in, and where the assistant cannot find a suitable replacement for the absentee worker, he/she will take up the role.

This implies that an assistant manager should be willing to take up the role of a worker who is absent at all times so as to make sure that things move smoothly in the firm/organization.

The assistant manager is also responsible for scheduling meetings and maintaining a good working environment, as well as tracking the progress of the firm’s objectives over a given period of time.

They are highly involved in important decision-making procedures in the firm. This is because they are involved in virtually every aspect of running the firm on daily basis.

They should be able to stay focused on the job at all times; this is of much importance because the assistant manager is the ‘go to’ person for junior employees who usually believe he/she has everything worked out before time, that he/she has a solution to every problem they might encounter.

Assistant Manager Job Description Example/Template

The assistant manager does various functions in keeping an organization running effectively. Here are typical tasks, duties, and responsibilities that make up the job description of the role:

• Organize separate activities that occur in a firm in an orderly manner so as to make sure that everything goes on smoothly in the firm
• Ensure that customer needs are met without breaching company rules or going against the interest(s) of the company
• Pay attention to every single detail that may pose a problem to the effective running of the firm’s daily activities, and suggest/develop solutions for each problem
• Supervise other employees’ works to ensure that they are carried out effectively so as to attain the organization’s goals/objectives
• Prove administrative support to top managers of the organization
• Take care of staff welfare like making sure that workers are paid accordingly and as when due
• Conduct staff trainings as at when due to ensure enhanced performances and quality delivery at all times.

Requirements – Abilities, Knowledge, and Experience – for Assistant Manager Job

If you are applying for the assistant manager job, the following are major skills, experience, and qualifications you may be required to possess by most employers to be invited to an interview:

• Effective communication skills and the ability to coordinate series of activities into achieving a given set of objectives
• Ability to work in a team, both as a leader and as a member of a team
• Good leadership skills are also required
• Confidence and self-drive
• Good interpersonal and man-management skills
• Ability to be attentive at all times
• A degree in Business Management/Administration or any other Social Science discipline
• 1-2 years of work experience in a similar role.

If you are an employer looking to hire for the assistant manager role, you can prepare a good description to use in recruiting for the job by applying the sample work description presented in this post.

With a great job description, you are sure to be able to attract the best candidates to your organization.

You will also find this post useful if you are interested in the assistant manager position and would want to learn more about the role.

This post shows the duties and responsibilities associated with the assistant manager job that you should expect to be assigned when hired for the role.

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Assistant to the Village Manager/Public Relations

Islamorada village of islands, fl.

Cover letter and resume must be included.

Responsible executive who will perform diversified tasks for the Village. Work requires a variety of complex tasks involving independent judgment and action in accordance with organizational policies and practices. Communicate information between the Village and the public, including the media. Monitor the opinions and needs of the public and report these concerns to the Village Manager. Issue media releases and public notices and provide communication through a wide variety of channels. Work performance is evaluated by observation of quality of tasks performed and results achieved during completion of tasks. Performance is reviewed through conferences and written reports. Position may require use of Village vehicle and Village equipment in the performance of duties. May work an irregular schedule, especially when publicized situations or incidents affect the Village.

Illustrative Tasks:

(These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)

Illustrative tasks for Assistant to the Village Manager role: Coordinates agenda development, review, and approval process. Assists in development and implementation of the Village budget, including associated monitoring and reporting. Prepares and leads Village Council and other public presentations. Develops and assists with implementation of strategies to enhance operational effectiveness. Provides research and analysis, including supporting department heads, as needed. Fosters organizational commitments to service excellence, helpfulness, public transparency, and accountability. Cultivates an organizational culture of mutual respect, teamwork, and high ethical standards. Supports and/or is engaged in service request tracking and resolution, often involving multiple individuals/entities. Manages assigned Village contracts and agreements. Broad-ranging administrative duties, including such responsibilities as meeting and public appearance coordination, service request tracking and resolution, processing letters, mailings and electronic correspondence, processing invoices, etc. Serves as backup for other administrative support positions in and/or other Department Directors as needed. All other assigned duties.

Illustrative tasks for Public Relations role Works with Village leadership to develop and execute print, video, and electronic public information strategies, including such examples as social networking, public education and engagement initiatives, etc. Authors or edits a variety of print and electronic public information, including such examples as press releases or other official public statements or speeches, brochures, flyers, meeting notices, presentations, website content management, and social media network engagement. In coordination with the Village Manager, may manage media relations. Organizes and maintains photograph and public communications art library. Attends special events, which may include evenings or weekends. All other duties as assigned.

Knowledge, Skills, and Abilities: Familiarity with the Council-Manager form of government and an associated commitment to uphold the International City/County Management Association Code of Ethics, as well as local and state ethics mandates. Strong research and analytical skills, including the ability to combine data, narrative, and imagery to create a compelling local government story. Effectively prioritizes and manages multiple, concurrent projects or assignments. Identifies and implements innovative solutions and best practices. Exhibits exceptional tact, strategic thought, and collaborative spirit in handling controversial topics or assignments. Displays professional oral and written communication skills, tailoring messaging to match the audience and communication channel. Demonstrates commitment to service delivery excellence and thoughtful community engagement. Supports an ethical workplace culture supported by commitments to mutual respect, teamwork, accountability, regulatory compliance, and consistent application of laws, rules, and policies. Computer skills and abilities consistent with the demands of an evolving municipal information technology landscape, to include current functional knowledge of Microsoft 365, agenda management and financial software, social media networking. Serves as a trusted public servant, with one’s professional conduct and demeanor helping to cultivate positive perceptions of the Village of Islamorada, both as an organization and community. Can be trusted to handle confidential information and responsibilities professionally, while also maintaining compliance with our public transparency commitments and legal obligations. Familiarity with the evolving industry, regulatory, and administrative policy landscape for maintaining social media network presence, including such examples as the ADA mandates specified in Section 508 of the Rehabilitation Act, and others. Principles, tools, and techniques associated with process improvement, performance management, and strategic planning. Knowledgeable in the Florida public records laws, ordinances, standards and regulations pertaining to the specific duties and responsibilities of the position. The nature of work for this position may require the incumbent to work in excess of 40 hours per week, some weekends and some holidays.

How to Apply

Job details, islamorada village of islands.

86800 Overseas Hwy Islamorada , FL 33036-3162 United States

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