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7 Housekeeping Resume Examples That Worked in 2024

Housekeeping Resume

• Housekeeping Resumes by Experience
• Housekeeping Resumes by Role

It doesn’t matter if you have decades of experience as a housekeeper or just graduated from high school; creating a cover letter or  formatting a resume  never gets easy. 

But you don’t need to be a professional at  resume writing  to land your dream job. 

We’ve checked out countless resumes from housekeepers at all stages of their careers and discovered what got them the most interviews in 2024. 

Get started with this complete resume guide and join others who have used these housekeeping resume samples to secure competitive housekeeping jobs in 2024.

or download as PDF

Why this resume works

• Numbers pack a punch in a small amount of space. Use them to demonstrate your capabilities rather than tell them. 
• Numbers draw your eye, increasing the amount of time a hiring manager spends on your housekeeping resume. This is especially important because most managers will spend less than 10 seconds on a single resume. 
• Many people undersell themselves on their resumes by using passive voice and not acknowledging their job contributions. Check your resume for active voice to market yourself and stand out from other applicants. 

Housekeeping No Experience Resume

• Don’t underestimate the power of projects either! If you’ve either cooked or cleaned for a past project, ensure to mention it and discuss it further in your housekeeping cover letter . Also, try aligning your objective to connect your past work motives with the company’s values.

Housekeeping Manager Resume

• List your role in improving repeat business and reducing bottlenecks during peak times to highlight your expertise as a manager!

Housekeeping Supervisor Resume

• The  resume summary  in your housekeeping supervisor resume should be tailored to the specific job, contain key skills for housekeeper supervisors, and highlight your success in the field.
• Keeping your resume format in reverse-chronological order (meaning the oldest experience is at the bottom with the newest at the top) will draw attention to your most relevant and recent experience. The reverse-chronological format naturally emphasizes development and growth throughout your career.
• Anyone can write the word “detail-oriented,” but showing  how  you put that skill into action will increase your chances of getting an interview.

Hotel Housekeeping Resume

• Your resume skills tell the Applicant Tracking System (ATS) that you have the core qualities necessary to be a top-notch hotel housekeeper. Listing the right skills, like sanitation and disinfecting or customer service, helps ensure that you pass the first cut of applicants and that a person actually sees your resume.
• Use numbers to demonstrate tactical fiscal savings, quality reviews, and extraordinary customer service. Use numbers whenever possible to display why the company will be better off if they hire you. 
• There should be a clear progression in job responsibilities throughout your housekeeping career, highlighting that you’re ready to take on more in both roles and seniority.

Hospital Housekeeping Resume

• If your hospital housekeeping resume is light on experience, and you can’t flesh out work experience into three bullets, you can still make sure it fills the whole page with a creative resume template .
• Include an objective if you’re willing to customize it to each job you apply for by mentioning the target business by name and showcasing your best skills based on keywords found in the job description .
• If you’re looking for your first housekeeping role, focus your work experience on internships, volunteer work, or even schoolwork that demonstrates your attention to detail, time management, interpersonal, and customer service skills. 

Nursing Home Housekeeping Resume

• Your resume should demonstrate a clear knowledge and understanding of job responsibilities and the drive to exceed those duties. 
• Remember that nursing homes are looking for efficiency, safety, and a high standard of care for their residents. Show you’re capable of meeting those demands wherever you can. 
• Keep your bullet points short and sweet. List four to six bullet points per job experience, allowing each to take up just a line or two. You can further sharpen your piece by removing unnecessary filler words. 
• Yes, it means you’ll have to  customize your resume  for each position to which you apply, but it could also mean you’ll get your dream job with just a fraction of the applications a less-specialized resume would require. 

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Housekeeper Resume: Examples and Best Practices for 2024

As a housekeeper, having a well-crafted resume is necessary to set yourself apart from other job applicants. Your resume not only highlights your skills but also showcases your professionalism and experience, which can make a difference in securing your dream housekeeping job.

In this article, we’ll explore the different components of a housekeeper resume that you should consider while drafting your own. From outlining your experience to showcasing your attention to detail, we’ll provide you with best practices to make your resume stand out.

So if you want to increase your chances of landing your next housekeeping job, keep reading for our tips and tricks on creating a top-notch housekeeper resume.

Understanding the Job of a Housekeeper

A housekeeper is responsible for maintaining a clean and organized environment in a private or commercial setting. This role may involve working in private homes, hotels, hospitals, or other establishments.

Description of the Role of a Housekeeper

A housekeeper’s primary role is to clean and maintain a space to ensure that it is safe, hygienic, and visually appealing for its occupants or guests. The housekeeper’s tasks may involve cleaning floors, walls, and furniture, sanitizing bathrooms and kitchens, washing laundry, and performing other housekeeping duties as required by the employer.

In addition to cleaning, housekeepers may also be responsible for organizing and rearranging furniture, making beds, and stocking supplies. They may be required to work alone or as part of a team, and to report any issues or necessary repairs to their supervisors.

Responsibilities and Duties of a Housekeeper

The specific responsibilities and duties of a housekeeper will vary depending on the employer and the setting in which they work. However, common duties may include:

• Dusting surfaces, including furniture, shelves, and fixtures
• Sweeping, mopping, and vacuuming floors and carpets
• Cleaning and disinfecting bathrooms and kitchens
• Washing and folding laundry
• Changing bed linens and towels
• Stocking and organizing supplies such as toiletries and cleaning products
• Reporting any issues or necessary repairs to their supervisors
• Handling special requests from clients or guests

Personal Qualities and Characteristics Needed for the Job of a Housekeeper

To be successful as a housekeeper, individuals should possess a range of personal qualities and characteristics. These may include:

• Attention to detail: Housekeepers must be meticulous in their cleaning and organizational tasks to ensure that all areas are thoroughly sanitized and tidy, and that no important details are missed.
• Physical stamina: The job of a housekeeper can be physically demanding, requiring individuals to stand, walk, and lift heavy objects for hours at a time.
• Time management skills: Housekeepers must be able to manage their time effectively to ensure that all tasks are completed within a given timeframe.
• Communication skills: Housekeepers may need to communicate with clients, guests, or their supervisors to report any issues or to handle special requests.
• Discretion: Housekeepers often work in private settings and must maintain a high level of discretion and professionalism at all times.
• Flexibility: Housekeeping duties may change based on the employer’s needs or the time of day, so individuals must be able to adapt to changes quickly and efficiently.

By possessing these qualities and characteristics, individuals can excel in the role of a housekeeper and provide exceptional service to their clients or guests.

Types of Housekeeper Resumes

When crafting a housekeeper resume, there are three main types to choose from: chronological, functional, and combination. Each type has its own advantages and disadvantages, and your choice will depend on your work experience, skills, and qualifications.

1. Chronological Housekeeper Resume

A chronological resume is the most traditional type of resume, and it lists your work experience in reverse chronological order, starting with your most recent job. This type of resume is ideal for housekeepers who have a solid work history and want to showcase their career progression.

• Clearly shows your employment history
• Highlights your career progression
• Easy to read and understand
• Not recommended for candidates with gaps in employment
• May highlight short job durations
• May not emphasize skills and accomplishments

2. Functional Housekeeper Resume

A functional resume focuses on your skills and accomplishments, rather than presenting a chronological work history. This type of resume is ideal for housekeepers who are seeking to switch careers or those who have limited work experience.

• Highlights your skills and achievements
• Reduces the emphasis on gaps in employment
• Ideal for those switching careers
• May not be taken seriously by some employers
• May appear as if you are hiding gaps in employment
• Can be difficult to execute well

3. Combination Housekeeper Resume

As the name suggests, a combination resume combines elements of both the chronological and functional resumes. This type of resume is ideal for housekeepers who want to highlight their work experience, while also highlighting their skills and accomplishments.

• Highlights your work experience, skills, and accomplishments
• Ideal for candidates with a strong work history and specific skills
• Helps to minimize gaps in employment
• Can be longer than other types of resumes
• Requires careful attention to detail
• Can be confusing for some employers

The type of housekeeper resume that you choose will depend on your work history, skills, and qualifications. A chronological resume is ideal for those with a solid work history, while a functional resume is best for those with limited experience or those looking to switch careers. A combination resume is an excellent choice for those who want to highlight their experience, skills, and accomplishments. Regardless of the type of resume you choose, remember to highlight your skills, achievements, and areas of expertise to stand out from other candidates.

Elements of a Housekeeper Resume

When creating a housekeeper resume, it is important to include the following elements:

Personal Information

This section should include your full name, address, phone number, and email address. Make sure to double-check your contact information for accuracy.

Objective Statement

Your objective statement should clearly state your career goals and how your skills and experience make you the ideal candidate for the position.

Summary of Qualifications

This section should highlight your key skills and accomplishments. It should include a brief overview of your professional background and qualifications, with an emphasis on how your skills and experience relate to the housekeeping position.

Work Experience

Your work experience should be listed in reverse chronological order, starting with your most recent position. For each job, include the job title, dates of employment, and a list of your key responsibilities and achievements.

Education and Certifications

This section should include your educational background, including any degrees or certifications that are relevant to the housekeeping position.

Skills and Abilities

List your relevant skills and abilities, including any experience with cleaning products or equipment, time management skills, and communication skills.

Professional Memberships and Trainings

Include any relevant memberships in professional organizations or industry-specific training courses you have completed.

Voluntary Work and Extra-Curricular Activities

If you have relevant volunteer or extracurricular activities, include them on your resume to show your commitment to serving others and your community.

Hobbies and Interests

Although not necessary, including hobbies and interests can help you stand out as a well-rounded candidate. Make sure to only include hobbies that are relevant or add value to your resume.

A well-structured housekeeper resume should include your personal information, objective statement, summary of qualifications, work experience, education and certifications, skills and abilities, professional memberships and trainings, voluntary work and extra-curricular activities, and hobbies and interests. Including these elements will greatly increase your chances of standing out to potential employers and landing the housekeeping job you desire.

Writing an Effective Housekeeper Resume

When it comes to crafting an effective resume as a housekeeper, there are several key components that must be included to make a strong first impression. These include a compelling objective statement, a summary of qualifications showcasing your skills and experience, an effective work experience section, and a detailed education and certifications section highlighting your knowledge and professional development. In addition, incorporating your unique skills and abilities can help your resume stand out from the rest.

Tips on how to write a compelling objective statement

Your objective statement should be concise and to the point, while also demonstrating your passion for work as a housekeeper. Consider highlighting your desire to work in a fast-paced environment, your attention to detail, or your commitment to providing exceptional customer service.

Proven strategies to write a summary of qualifications that showcases your skills and experience

Your summary should highlight your key accomplishments as a housekeeper, including any special certifications, awards, or recognition you may have received for your work. Consider including information on your knowledge of cleaning products and equipment, as well as any specialized skills you may have, such as experience with laundry or cooking.

Best practices in writing a work experience section that highlights your accomplishments

Your work experience section is your chance to showcase your professional accomplishments as a housekeeper. Consider highlighting your experience managing multiple rooms or properties, your attention to detail when it comes to cleaning, and any specific skills or areas of expertise you have, such as experience with delicate fabrics or knowledge of green cleaning products.

How to write an education and certifications section that showcases your knowledge and professional development

Your education and certification section should highlight any relevant training or education you have received as a housekeeper, as well as any special certifications you may have earned. Consider adding information on courses you have taken in cleaning techniques or hospitality management, as well as any specialized certifications you may have earned, such as a certification in green cleaning or food handling.

Tricks for incorporating your skills and abilities to make your resume stand out

Consider adding a section highlighting your unique skills and abilities, such as your ability to work independently or your exceptional attention to detail. You may also want to consider including information on any languages you speak or specialized cleaning techniques you are particularly skilled at. By highlighting your unique strengths and abilities, you can help your resume stand out from others in the industry.

Housekeeper Resume Examples

If you’re looking for a housekeeping job, a well-written resume is key. But it can be hard to know where to start. That’s why we’ve put together examples of three different types of housekeeper resumes: chronological, functional, and combination.

Examples of Chronological, Functional, and Combination Housekeeper Resumes

So, what’s the difference between these types of resumes? A chronological resume lists your work experience in reverse chronological order, starting with your most recent job first. This type of resume is great if you have a lot of experience in the housekeeping field and want to highlight your career progression.

A functional resume focuses on your skills and experiences, instead of your work history. This type of resume is great if you’re changing careers, have gaps in your employment history, or are just starting out in the field.

A combination resume, as you might guess, combines elements of both chronological and functional resumes. You’ll typically list your work experience in reverse chronological order, but also include a section highlighting your skills and accomplishments. This type of resume is great if you have some experience in the field, but also want to highlight specific skills and achievements.

How to Use These Examples to Craft Your Own Unique Housekeeper Resume

Now that you’ve seen examples of different types of housekeeper resumes, it’s time to craft your own. Start by taking a look at the job description for the housekeeping job you’re interested in. What skills and experience are they looking for? Make sure your resume highlights these things.

For a chronological resume, start with your most recent housekeeping job and work your way back. For a functional resume, highlight your skills and experiences related to housekeeping, even if they aren’t from a formal job. And for a combination resume, highlight your skills and accomplishments, but also make sure to include your work history.

No matter what type of resume you choose, be sure to proofread it carefully and make sure it accurately represents you and your qualifications. By following these tips and using the examples we’ve provided, you’ll be well on your way to landing your next housekeeping job.

The Dos and Don’ts of Housekeeper Resumes

A well-written housekeeper resume can help you land the job of your dreams. However, making a few common mistakes can end up in your resume being overlooked by potential employers. In this section, we will outline the dos and don’ts of creating a housekeeper resume so that you can avoid the common pitfalls and increase your chances of getting hired.

Common Mistakes that Housekeepers Make on their Resumes:

Here are some of the common mistakes that housekeepers make on their resumes:

Grammatical and spelling errors: Your resume is the first impression you make on a potential employer, and errors in spelling or grammar can create a negative impression.

Lack of details: Most housekeeping jobs require specific skills and qualifications, and your resume should reflect those. Make sure that your resume includes details about your experience and qualifications.

Listing job duties instead of achievements: Instead of just listing your job duties, try to highlight how you made a contribution to your previous employers. This will help you stand out from other candidates.

Not tailoring the resume to the job: Every job is different, and each requires specific skills and qualifications. It is important to tailor your resume to the job you are applying for.

What to Avoid so Your Resume Doesn’t End up in the Discard Pile:

Here are some things you should avoid to ensure your resume does not end up in the discard pile:

Irrelevant information: Avoid including irrelevant information that does not relate to the position you are applying for. This can include personal information such as your hobbies or interests.

Negativity: Avoid talking negatively about your previous employers. This can create a bad impression and make potential employers hesitant to hire you.

Lack of attention to detail: Make sure that your resume is free of errors and that it is formatted consistently. This will help you stand out from other candidates.

Proven Strategies to Make Your Resume Stand Out from the Competition:

Here are some strategies that you can use to make your resume stand out from the competition:

Highlight your achievements: Instead of just listing your job duties, highlight your achievements and how you made a difference in your previous jobs.

Use specific examples: When listing your experience and qualifications, use specific examples to demonstrate your skills and abilities.

Customize your resume: Customizing your resume to the job you are applying for can help you stand out from other candidates.

Include relevant skills and qualifications: Make sure that your resume includes skills and qualifications that are relevant to the position you are applying for.

Following these dos and don’ts of creating a housekeeper resume can help you create a powerful and effective resume that stands out from other candidates. By creating a well-crafted and targeted resume, you can increase your chances of landing the job of your dreams.

Housekeeper Resume Templates

As a housekeeper, having a well-designed and professional-looking resume can make all the difference when it comes to landing a job. Below are some recommended templates for different styles of housekeeper resumes, as well as a guide to customizing and modifying these templates to fit your needs.

Recommended Templates

1. traditional template.

The traditional template is the most common style of resume and is ideal for those who are looking for a classic and professional look. This template usually includes a summary section, work experience section, and education section.

2. Modern Template

The modern template is perfect for those who want to stand out and showcase their creativity. This template typically includes a summary section, experience section with job achievements, a skills section, and an education section.

3. Creative Template

The creative template is perfect for those who are applying for jobs in the hospitality industry where creativity is important. This template usually includes a summary section, experience section with more detailed job descriptions, a skills section, and an education section.

How to Customize and Modify Templates

Once you have chosen a template that fits your style and experience, it’s important to customize it to fit your needs. Here are some tips on how to do this:

1. Tailor Your Summary

Your summary is one of the most important parts of your resume. Make sure to tailor it to the job you are applying for by highlighting relevant skills and experience.

2. Highlight Your Achievements

When listing your work experience, make sure to highlight your achievements rather than just listing your duties. This will help you stand out from other candidates.

3. Use Strong Action Words

Using strong action words when describing your experience can also help you stand out. Use words like “developed”, “implemented”, and “managed” to show your skills and experience.

4. Customize Your Skills Section

Make sure to tailor your skills section to the job you are applying for. Highlight skills that are relevant to the position and industry.

5. Proofread and Edit

Finally, make sure to proofread and edit your resume. This will help you catch any spelling or grammatical errors, and ensure that your resume is polished and professional-looking.

Using a well-designed and professional-looking resume can make a big difference when it comes to landing a job as a housekeeper. By following the above tips and customizing your template to fit your needs, you will increase your chances of getting the job you want.

Best Practices for Tailoring Your Housekeeper Resume

One of the most important aspects of creating an effective resume is tailoring it for different job postings. When applying for housekeeping positions, it’s crucial that you put your best foot forward and showcase your abilities in a way that aligns with the requirements of the job you are applying for. Here are a few best practices for tailoring your housekeeper resume:

Tailoring your resume for different job postings

It’s important to emphasize different aspects of your experience and skills depending on the job posting you are applying for. For example, if a job posting requires experience with laundry, you should highlight your experience in this area. Similarly, if a particular job requires experience with cooking, then make sure you include details about your skills in this area.

Tips on how to highlight your skills and experience to fit specific job requirements

One of the most effective ways to highlight your skills and experience is to draw attention to specific accomplishments in past roles. For example, if you implemented a new cleaning process that resulted in a significant decrease in complaints from customers, make sure to highlight this achievement in your resume.

Additionally, make sure to tailor the language in your resume to the specific job posting. This means using some of the same keywords and phrases used in the job description to demonstrate that you have the skills required for the role.

How to use keywords and phrases to make your resume more effective

Using relevant keywords and phrases is one of the most effective ways to ensure your resume gets noticed. This can include phrases such as “customer service”, “attention to detail”, and “team player”, which are all valuable qualities for a housekeeper to possess.

Additionally, consider including industry-specific terms or jargon that can help demonstrate your knowledge and experience in the field. For example, if you have experience working with commercial cleaning equipment, make sure to include relevant terminology that will resonate with potential employers.

Tailoring your housekeeper resume to specific job postings can greatly increase your chances of landing the role you want. By highlighting your skills and experience in a way that aligns with the requirements of the job, and using relevant language and terminology, you can make your resume stand out from the crowd.

Cover Letters for Housekeepers

When applying for a housekeeping position, one of the most important pieces of your application is the cover letter. A well-crafted cover letter can set you apart from other applicants and leave a lasting impression on potential employers. Here are some tips for creating an attention-grabbing cover letter:

The Importance of a Well-Crafted Cover Letter

A cover letter allows you to introduce yourself and highlight your qualifications and experience that make you a great fit for the job. It also shows your personality and can give employers a sense of who you are beyond your resume. A carefully crafted cover letter can demonstrate your professionalism, attention to detail, and enthusiasm for the job.

Tips on How to Create an Attention-Grabbing Cover Letter

Research the Company: It’s important to research the company you’re applying to and tailor your cover letter to their specific needs and values. You can highlight how your experience and skills align with their mission and how you can contribute to their team.

Keep it Concise: A cover letter should be no longer than one page. Focus on the most important information and keep it concise and to the point.

Use a Professional Tone: Keep the tone of your cover letter professional and avoid using slang or informal language. This will show your professionalism and respect for the company.

Highlight Key Accomplishments: Use your cover letter as an opportunity to highlight key accomplishments that relate to the job you’re applying for. This can include any relevant certifications, awards, or previous experience that makes you stand out.

Show Enthusiasm: Show your enthusiasm for the job and the company. This can help you stand out from other applicants and show employers that you’re genuinely interested in the position.

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Housekeeping Resume Examples & Writing Guide for 2024

Housekeeping is a fun and constantly in-demand career for men and women around the world. From cruise ships to hotels to private homes, there is no shortage of housekeeping jobs . However, there are some major pay discrepancies in the field as well. When employers offering large salaries have jobs available, they usually receive plenty of applicants, and this can mean your application is more likely to get pushed to the bottom.

Luckily, we’re here to help. Keep reading to learn the 4 sections you should always include in a resume and how to write a resume employers and hiring managers actually want to read.

Housekeeper resume example

Why does this housekeeper resume example work?

• Effective layout: One of the strong aspects of this resume is the effective layout. Information is neatly organized and easy to find, reflecting the orderliness a good housekeeper brings to their work.
• Clear communication of skills: A major plus of this housekeeper resume example is how clearly and effectively skills and achievements are communicated. Besides just listing skills, they're discussed in context, applied to real-life scenarios from the candidate's experience.
• Spotlighting achievements: Another strength is the spotlight on achievements. Being an "Employee of the Month Award winner" and delivering "high-quality cleaning procedures in compliance with the 5-Star hotel standards" are both impactful statements. They immediately give the employer a sense of the standard of work they can expect from the candidate, making it a resume hard to overlook.

What could enhance this housekeeper resume?

• Quantifiable achievements: While this housekeeper resume is noteworthy, one improvement would be the addition of more quantifiable achievements. Concrete numbers, be it in terms of efficiency increased, ratings received, or staff trained, add weight to accomplishments. They make your successes tangible, and that surely resonates with hiring managers.

Office cleaner resume sample

What makes this resume effective?

• Eye-catching profile: This office cleaner resume profile impresses with its concise detail that showcases professional experience, work ethic, and key skills. The pride of winning 'Employee of the Month' and a noted strong attention to detail speak volumes. Yet, the use of the candidate's name, 'Anette', in the profile is a bit out of place. Resumes typically avoid first-person references, preferring a more anonymized, third-person approach. Nevertheless, the profile does a stellar job of presenting a compelling candidate.

What could make this housekeeper resume sample better?

• Impact demonstration:  A scope for enhancement in this office cleaner resume is going from just listing duties to demonstrating impacts and achievements. Instead of focusing on routine tasks, representing how these efforts improved customer satisfaction, cleanliness standards, or facilitated business operations can give the resume a significant lift.

Head housekeeper resume sample

Why is this resume impactful?

• Skimmability: One of the strengths of this head housekeeper resume is its skimmability. The information in this resume, from duties to achievements, is strategically selected and presented for quick consumption. In a world where hiring managers are sifting through piles of resumes, skimmability isn't just a fancy feature — it's a necessity.
• Relevant skills woven like a tapestry: The second bullseye hit by this resume is the way it presents valuable skills. Attributes like "trustworthiness", "punctuality", "communication", "time management", and "leadership" aren't just plopped in a list. They're also woven throughout the text, spotlighted in the work experience and profile sections.

Areas of improvement

• Getting specific: A point that could be enhanced in this head housekeeper's resume is some vagueness in the responsibilities mentioned. For instance, phrases like "performed other duties as assigned by manager" are a bit too broad and lack specificity. The solution is simple — either give it a rewrite or give it the boot. If those 'other duties' include noteworthy tasks or led to significant outcomes, emphatically say so. The goal here is clear communication about your skills and experience, no distractions or ambiguity.

1. Writing an eye-catching housekeeping resume summary

While resume objectives are usually a singular sentence, summaries provide your personal pitch in up to three sentences, creating a handy quick sheet to your resume that a hiring manager will quickly read over to decide if you’re right for the job. Hiring managers will normally have a large stack of resumes to go through, and most won’t get read beyond the summary. This is why you need to make sure yours stands out!  

To make your document something hiring managers will read, be sure to include the wording you see in the job listing.

This doesn’t mean it should read exactly the same; however, you’ll want to include your skill sets that match. For example, if they need a housekeeper with years of experience cleaning large homes with hard to clean materials, emphasize your expertise in conditioning rare woods and how you’ve spent the last 20 years focusing exclusively on homes.

Cater what you list in the summary to what you know hiring managers will be looking for.

2. Focus on quantifiable information in your work experience section

Your work experience is what tells hiring managers and owners that you’re capable of completing your job, and you’ll want to let it speak for itself. Start with your recent job and include measurable data (in up to six bullet points) to show owners and managers what makes you qualified. Measurable data is information that usually shows an improvement based on a numerical value. For example, if you can clean a room 25% faster than your co-workers, that would be measurable data.

This doesn’t mean you can’t include responsibilities or tasks you regularly completed, like steam-vacuuming or carpet cleaning; however, you’ll want to aim for about half of your skills section to include measurable data.

For those with limited work experience , now is the to think about what you’ve completed in the field. Don’t be afraid to include more informal experiences either, like your closet organizing business in high school, the fact that you clean homes for friends and family on the weekends or your volunteering of your cleaning services to families who’ve experienced a natural disaster.

While this experience may not seem “official” enough to include in a resume, it actually shows hiring managers that you’re qualified for the job as well as your experience in the field.

3. List your education separately

Your education will speak for itself, and while experience is one of the most important aspects of landing a housekeeping position, a proper education shows another layer of qualification for the position. Instead of simply listing your school’s name, talk about what you did that could be relevant.

For example, if you were able to organize a cleaning effort through your school and took public speaking classes, you can show a direct relation to your love of cleaning while also showing that you have clear communication skills from your public speaking classes.

By relating these school experiences to a housekeeping job listing, you’ll make your educational section stand out.

Find out your resume score!

4. Use your skills sections to show off a wide range of talents

We’re going to start out by acknowledging that we know you have a fair amount of skills as a housekeeper, and the main thing you’ll need to do is figure out which skills are most relevant to share . You need to lay down and organize your skills into two categories: soft skills and hard skills . Soft skills include things like customer service and communication while hard skills are the ability to clean and organize. You need both to become a successful housekeeper. 

After creating your list, you’ll need to take the time to figure out which ones will make your resume. Most people will list 8-12 skills in their skill section, and you’ll probably want to do this as well.

Some of the skills you might have on your list before parring it down include:

• Extensive knowledge of linens, flooring and surfaces and best care practices
• Ability to vacuum, sweep and mop
• Attention to detail
• Customer service skills
• Time management
• High attention to detail
• Specialization in antiques/specialty fabrics like furs and skins

After creating your list, look back at the job listing. Most hotels aren’t going to need someone who knows how to care for furs on a daily basis; however, they may find this skill useful for the occasional guest who has a fashion emergency.

Really pull from the job listing for about half of your listed skills and make the other half more unique or necessary skills for the position.

In conclusion...

Housekeeping is one of the most common jobs people can find; however, higher-paying positions are harder to come by and tend to receive a lot of applications. You’ll need to stand out. Crafting an eye-catching resume for a housekeeping position may seem tedious, but once you know exactly what hiring managers are looking for, you can create the perfect resume for any housekeeping position you apply for.

Hiring managers will want to know exactly what you will bring to their place of employment, and by writing a strong resume summary and focusing on your work experience, educational background and skills, you can expect the interview requests to start rolling in .

A documentary photographer and writer. Noel has worked for International publications like Deutsche Welle in Germany to News Deeply in New York. He also co-founded the global multimedia project Women Who Stay and collaborated as a journalist fellow with the University of Southern California . He went from traveling around the world to sitting on a couch thanks to the pandemic, but he gets to help other people actually do things (like find jobs) thanks to Kickresume, so he won't complain.

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Housekeeping Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the housekeeping job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Work with the assigned Community Manager and/or Assistant Manager (if assigned) as an integral part of the management/maintenance team
• Job function to include assisting guests overnight, checking in and checking guests out in accordance with company guidelines and procedures
• Perform minor preventive maintenance work order tasks on HVAC, steam, plumbing, electrical, Tailor Shop and restaurant equipment
• Perform isolation cleaning procedures in accordance with established infection control procedures
• Assist Housekeeping Management in preparation of Standard of the Week
• Ensures all safety precautions are followed while performing work
• Perform building and light assembly work such as shelves, hang rods and office cubicles
• Be responsible for checking that staff has satisfactorily completed the work assigned to them by signing off their work sheets before they go off duty
• Ensures all WCB claims are handled promptly and effectively, manage any graduated return to work program and monitor attendance records
• Assist with preventative maintenance programs while working with the Chief Engineer
• Assist in conducting informal and formal performance evaluations
• Help maintain a positive working environment – care for colleagues’ welfare and willingly give assistance in housekeeping and other departments
• Oversees employee and leader planning, recruitment, selection and development through goal development and coaching (LEAD program)
• Directs and works with team to successfully execute all housekeeping operations
• Create, develop and maintain on-going safety program, including development of policies and training
• Ensure effective everyday communications, including coaching and performance management
• Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained
• Provide staffing, training, counseling and performance reviews for the housekeeping department
• Accepts responsibility for carrying out other management duties as requested by the General Manager and/or the Director of Operations
• Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests
• The ability to work independently with professionalism while maintaining a focus on quality and customer service
• Ability to deal with problems involving a few concrete variables in standardized situations
• Strong working knowledge of customer service principles and practices. Customer relationship-development and client retention experience
• Ability to read and speak English proficiently and interact with guests and law enforcement
• Proficiency and working knowledge of Microsoft Office applications (Word, Excel spreadsheets, and e-mail)
• Ability to apply good judgment at all times
• Highly organized and possesses excellent communication skills, including verbal, written and platform speaking
• Ability to demonstrate professional and responsive interactions with residents and their family members, staff, vendors and each other
• Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division

15 Housekeeping resume templates

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• Interact in a professional manner when dealing with other building staff, clients, guests and supervisors
• Ability to read, listen and communicate effectively in English, both verbally and in writing
• Flexibility to work OVERNIGHTS, WEEKENDS AND HOLIDAYS

Housekeeping Floor Lead-disneyland Resume Examples & Samples

• To inspect guestrooms and corridors of assigned floors ensuring adherence to cleanliness standards
• To assign rooms to Floor Host on duty and job assignments for Houseman
• To inspect all work done by Floor Host and Houseman providing feedback as appropriate
• To set up VIP rooms prior to the arrival
• Deliver efficient and high quality service to guests
• Respond timely/ deliver service to Guests concerns, comments and guest requests
• To control linen, guest supplies and cleaning supplies, ensuring correct storage and request quantity
• Prepare the Birthday/Honeymoon/Anniversary set up in room prior guest arrival
• Having knowledge of best practices and trends in the Hospitality industry
• Develop and keep up with the trends and developments related to the Housekeeping operation
• Strong analytical and problem solving skills and develop resourceful solutions in order to understand the issues relating to Casts care, Guest complains and maintaining the cleanliness standard
• Apply the four keys to our business and teach fellow cast member how we balance achieving all at the same time
• Ability to speak fluent Cantonese, English and Putonghua
• 5 years in Housekeeping with at least 2 years in supervisory level
• Qualification with relevant housekeeping training course will be an advantage

Seasonal Fulfillment Center Housekeeping Associate Resume Examples & Samples

• Perform daily cleaning functions, such as vacuuming, sweeping, mopping, dusting, cleaning windows and exterior walks
• Proactively stock all needed supplies and equipment to support daily functions
• Cleans break room, vending and other areas as assigned
• Previous janitorial experience

Housekeeping Resume Examples & Samples

• Perform various cleaning duties, such as vacuuming, sweeping, carpet shampooing, dusting, cleaning mirrors and pressure washing
• Perform light maintenance duties
• Experience in operating cleaning equipment such as a commercial vacuum, automatic floor scrubber, carpet extractor or power washer a plus

Housekeeping & Maintenance Chestnut Street Resume Examples & Samples

• Clean and re-stock restrooms
• Conducts visual inspections of furniture, walls, and floor coverings for cleanliness
• Keeps housekeeping supplies ready by inventorying stock; placing orders; verifying receipt
• Customer focus
• Reliability
• Listening skills
• Planning and organizing
• High energy levels

Dispatcher / Admin Assistant / Housekeeping Resume Examples & Samples

• Complies with all Resort policies, procedures and standards of operation
• Performs any additional tasks or projects as required
• Assists with housekeeping duties as needed. May be asked to inspect areas, clean, assist with turndown, run guest requests, etc.
• Work experience from any service/guest related job. -preferred

Director of Housekeeping Resume Examples & Samples

• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor
• Ensure employees understand expectations and parameters
• Comply with all Resort policies, procedures and standards of operation
• Emphasize guest satisfaction -Hilton SALT- during all departmental meetings and focus on continuous improvement
• Capital budget, perform any additional tasks or projects as required
• Supervise and review with the staff all the Hot Sos reports
• Maintain high moral, good work environment, sense of professionalism and guide the staff to increase productivity
• Minimum of 2 years Supervisory/Management experience
• Valid Colorado Drivers License
• Proficient in Microsoft Office
• English fluency
• Bachelor's degree - preferred
• Previous experience with Hilton systems - preferred
• Bilingual - Spanish - preferred

Housekeeping / Maintenance Resume Examples & Samples

• Cleaning and stocking of supplies for facilities: Restrooms, breakrooms, flooring, dusting, mopping and trash removal. Includes operating various commercial cleaning equipment such as; floor scrubbers, vacuums, burnishers, pressure washer, etc
• Performs preventative maintenance checks, minor maintenance repairs and requests, snow removal (if applicable) and assembles fixtures, displays and products. Also assists in setting up facility events and activities (tables, chairs, decorations, signage, etc)
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Previous commercial houskeeping and/or cleaning experience (Preferred)
• Must be able to write, type and use phone system

Retail Housekeeping & Maintenance Outfitter Resume Examples & Samples

• Orders and stocks cups, toilet paper, paper towels, and other various supplies as needed
• Performs other related duties as assigned by management
• Must be able to hear well enough to communicate with customers and co-workers
• Conduct pre-shift meeting with crew prior to start of each shift
• Prioritize and delegate tasks to staff to ensure completion in a timely fashion
• Change marquee at the start and/or end of each shift
• Maintain open lines of communication with fellow supervisors and venue management
• Set and maintain venue needs as specified by venue management and event Day of Show sheets
• Monitoring inventory of supplies
• Minor building maintenance and repairs
• Knowledge of local vendors and contractors for emergency repairs during shift as needed
• Assisting with duties performed by the Housekeeping/Facilities Crew including
• Must be available for evening and/or overnight shifts, including weekends
• Sanitation standards
• Ability to manage tasks and be very hands on
• Monitor house count and make staffing adjustments accordingly
• Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget
• Manage finances of housekeeping and laundry operations including budget and inventory controls. Establish and maintain adequate supplies for efficient operation of the department
• Provide staffing, training, counseling and performance reviews for the housekeeping department. Also administers payroll on bi-weekly basis
• Evaluate condition of furniture, fixtures, decor, etc. Make recommendations and assist in the coordination of rehab projects. Will work together with property manager and rooms director to ensure condo product stays up to same standard as hotel rooms and recommend improvements that they find during their inspections
• Previous experience in managing a hotel/resort housekeeping department. -required
• Previous luxury hotel experience. -preferred
• Ability to effectively present detailed information both verbally and in written form to guests and employees throughout the organization. -required
• Bilingual English/Spanish. -preferred
• Must be able to stand and walk briskly for up to 8 hours. -required

Housekeeping Lead Resume Examples & Samples

• Oversees and participates in cleaning and custodial duties during events
• General cleaning of Main room, VIP Balcony, Restrooms, Green Rooms, Common Areas, and Office Spaces
• Vacuuming, Mopping, and buffing of floors
• Establishes and maintains inventories of Housekeeping Supplies
• Works with Operations Manager to Develop and implement preventative maintenance plan
• Assist in the maintenance and upkeep of HVAC, Plumbing, and Fire Suppression Systems
• Supervises third-party contractors while on site when necessary
• Responsible to close and lock building after events
• 1-3 years of Housekeeping experience in a public assembly venue, preferably in a lead or supervisory role
• Early Morning, day-time, Weekend, and Holiday availability
• Exceptional Communication Skills
• Familiarity with Microsoft Word, Excel, and Outlook
• Ability to lift or move up to 50 lbs using proper lifting techniques

Housekeeping San Francisco Centre Resume Examples & Samples

• Conduct daily store inspection, walk through and complete corrective actions
• High level of accuracy, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
• Ability to communicate clearly and professionally with customers and coworkers

Seasonal Housekeeping Cedar Rapids, Iowa Resume Examples & Samples

• Transport waste and recyclable material containers to and from point of use
• Lift loose, boxed and/or bagged waste materials or supplies up to 40lbs
• Load and operate waste materials compactor equipment
• Ability to operate process area auto-scrubber, carpet extraction and rotary floor-care equipment
• Prior experience related to janitorial, carpet and hard-surface floor care, materials and practices preferred
• Lift loose, boxed and/or bagged waste materials or supplies up to 50lbs
• Load and operate recyclable materials baler equipment
• Perform carpet cleaning and hard-surface floor system cleaning, maintenance and refinishing tasks
• Active listening skills with attention to detail and accuracy
• Approachable and open to feedback
• Flexible and open to new ideas
• Ability to repetitively bend, reach, stand, walk and lift 50 pound boxes without difficulty
• Quality oriented
• Self sufficient by taking initiative on work tasks and responsibilities
• Ability to perform substantial physical activity in the form of walking, lifting and operating powered equipment

Manager Housekeeping Resume Examples & Samples

• Develop concepts and budgets & manage all aspects of facility custodial care as assigned
• Serve as primary contact for daily, event and post event cleaning
• Determine building and event needs in order to make event successful and accomplish facility standards
• Collaborate with Human Resources in recruitment, selection, orientation and retention of full and part-time staff
• Develop and maintain relationships with local vendors; Hire, train & manage vendors & staff as necessary, including scheduling of custodial staff
• Maintain positive rapport and form strong client relationships with tenants and vendors
• Conduct daily and weekly staff meetings with “lead” staff members as well as general event staff
• Interfacing with the building operations to ensure impeccable cleaning standards are maintained and safety procedures followed
• Maintain appropriate inventory by estimating, forecasting, and anticipating requirements, trends, and variances
• Documenting and maintaining event log sheets for review by the claims department
• Organizing and maintaining the buildings janitorial supply rooms/closets
• Work in partnership with the building staff and vendors to ensure recycling guidelines are met and adhered to
• Compile and communicate requirements to various departments at Sprint Center. Direct and delegate necessary responsibilities within the venue’s departments
• Manage cleaning expenses and keep within budgetary parameters. Work with Director, Event Operations and VP, Administration to prepare estimates and prepare and review costs and invoices
• Communicates and implements facility rules, regulations, policies and procedures
• Ensure contractual obligations are met for each event
• Manage, maintain and organize event files, which include all pertinent information for venue's events
• Develop and implement training, coaching, counseling, disciplinary, and communication programs
• Promotes housekeeping quality initiatives by conducting inspections; reviewing guest survey results; gaining feedback from meetings; identifying and improving performance issues; implements change when necessary
• Keeps current on state-of-the-art processes, materials and best practices
• Gains knowledge through educational programs and trade publications
• Enhances housekeeping department and organization reputation by accepting ownership of department responsibilities
• Assist various department managers with special projects as needed
• Provide complete post-event review
• Develop and maintain relationships with local vendors and contractors including staff within City of Kansas City Public Works department
• Prior supervisory/management experience in the cleaning of arena, commercial, hotel and/or convention type buildings is required
• Considerable knowledge of equipment, cleaning supplies and methods to be used on various synthetic surfaces
• Knowledge of the occupational hazards of the work and necessary safety precautions
• Ability to estimate and plan for needed custodial work both as to the tasks and the costs of performance
• Ability to supervise and train part-time and semi-skilled custodial workers and maintain effective public and working relations
• Strong problem solving and decision making skills in a fast-paced environment are required
• Must have extensive knowledge of cleaning chemicals, safe handling, and MSDS requirements
• Must be highly organized, detail-oriented, resourceful, quick learner and able to handle multiple projects simultaneously
• Must be able to operate within designated budget
• Enterprising and self-starter with the ability to work with minimal supervision
• Ability to work well with a wide-range of personalities is required
• Ability to handle highly sensitive and confidential information
• Ability to work extended hours, evenings and weekends and holidays
• Must be proficient with Microsoft Word, Excel, and Outlook
• Bi-lingual in Spanish is a plus
• 3-4 years of experience supervising, planning and managing custodial staff and operations. Previous experience at a high-profile sports/theater/ any other entertainment venue strongly preferred

Housekeeping Lead, Hotel Operations Resume Examples & Samples

• Provides oversight and direction to those working in Linen and laundry receiving and distribution and general store supply receiving and distribution and provide oversight of safety and standards
• Provide oversight, feedback and direction to all guest room, Public Area and Utility Cast and oversight of all cleaning functions
• Conduct quality inspections of public area, backstage common areas , storage rooms and provide feedback to Cast on quality of work and service requirements
• Provide up-to-date data on furniture specifications, inventory, repair tracking & history and vendor performance
• Conduct quality inspections of furnishings and design integrity of the furniture placement and layout
• Ability to provide direction to others for consistent application of lodging standards while maintaining strong attention to detail
• Ability to share and communicate information
• Ability to provide respectful and impactful feedback as needed
• Committed/reliable

Housekeeping / Facilities Supervisor Resume Examples & Samples

• Provide supervision of general cleaning services to offices, halls, conference rooms and common areas of 346 Madison Ave, as well as limited access areas and storage areas such as stock rooms, restrooms, kitchen, Vestibule, Lobby, etc. Cleaning services shall include all glass (interior and exterior), floors, walls, fixtures, etc
• Assist Facilities Manager with tracking and maintaining appropriate levels of cleaning materials, using and storing cleaning chemicals, supplies and equipment in a safe and orderly manner, operating vacuum cleaners, upholstery cleaner, floor care machines and various other items in a safe and efficient manner
• Prioritize the workload according to instructions provided by the Facilities Manager and bring unsafe and/or unsanitary conditions to the immediate attention of the Facilities Manager
• 5 year experience in supervising others
• General Maintenance skills
• Bi-lingual in Spanish
• Must be able to exert or lift up to 50 lbs of force occasionally, up to 20 lbs of force frequently, and up to 10 lbs of force constantly to move objects

Seasonal Housekeeping Resume Examples & Samples

• Strong math and written communication skills
• High level of ownership, accountability and initiative
• Ability to work a flexible schedule based on department and store needs

Retail Housekeeping / Maintenance Outfitter Resume Examples & Samples

• Performs general housekeeping functions such as: sweeping, vacuuming, dusting, mopping and polishing using industrial cleaners. May be required to empty trashcans, and pick up trash on and around company property. May be required to move equipment and furniture in order to clean areas
• Perform general repairs on machinery, mechanical equipment, plumbing, carpentry heating, air conditioning and sprinkler systems using hand and power tools
• Collect carts from parking lot
• Performs grounds maintenance to include but not limited to mowing, trimming, landscaping, snow removal, power washing and litter removal
• Performs basic carpentry projects using various carpentry and hand and power tools
• May perform one or more of the listed specialized functions to include repairs and/or installation of the following - plumbing, sprinkler systems, recycling and low voltage electrical
• Must be able to read documents, printouts, reports, computer screens and other written communication
• Must be able to stand and/or walk to fill orders, assist customers on the sales floor, etc
• Must be able to place product on/off conveyor, trucks, shelving, etc

Manager, Housekeeping Resume Examples & Samples

• Solicit and manage external contractors involving housekeeping and the building
• Monitor event client surveys for areas of improvement for the Housekeeping Department and contract staff
• Work with other HCC departments for repairs and assistance with projects assigned
• Report and advise the Director of Operations of areas where money can be saved, including payroll, supplies, projects, and equipment that pertain to the Housekeeping operation
• Responsible for authorizing and verifying payroll for the Department
• A minimum of five years of progressively responsible experience in housekeeping operations. Such experience is highly preferred to be within the Convention Center or hospitality industry, and two year's experience in a supervisory role
• Graduation from an accredited college or university with a major in business or travel industry management
• Must have the ability to lift 50 lbs., stand, sit, crouch and bend throughout the course of daily activities
• Must be organized and efficient with the ability to lead and direct staff
• Personal and professional initiative, enthusiasm, and dedication to excellence in wide ranging services to the center's clients and their customers. Ability to establish and maintain a system for assuring high standards of productivity within the department
• Ability to maintain an on-going list by priority of projects and tasks, to assume timely and effective solutions to unanticipated client focused issues
• Superior verbal & written communication skills; leadership skills; ability to receive and give instructions; ability to make presentations to company management and clients. Requires the Requires the ability to interface with all levels of employees in all departments
• Ability to work long hours, while under pressure

Housekeeping Floor Manager Resume Examples & Samples

• Provide direction and immediate feedback to hourly Cast Members impacting the day-to-day operation such as performance, quality of cleanliness and completion/changes in assignment while supporting safety practices
• Responsible for making decisions about the operating area to enable an exceptional Guest and Cast experience
• Inspect quality and hold Cast Members accountable for cleanliness and service standards
• Ensure Cast Members follow procedures and practices established by management
• Minimum 1 year experience in Housekeeping line of business
• Demonstrated aptitude for leadership

Housekeeping Director Resume Examples & Samples

• Lead a team of salaried direct reports and up to 300 hourly Cast Members in the execution of processes and procedures to exceed Guest expectations and to deliver consistent cleanliness and high quality Guest Service
• Provide immediate feedback to Cast Members to ensure we are providing excellent Guest Experience
• Respond to Guest comments and concerns when elevated beyond front-line leaders
• Responsible to ensure daily pre-shift meetings are conducted as well as personally conducting daily briefings meetings to communicate relevant Guest, Cast or business information in a timely manner
• Conduct quality checks on rooms and common areas to ensure an excellent guest experience and to identify areas to coach/mentor the team
• 10 years of experience in Housekeeping with 3 years at equivalent position in luxury or deluxe hotels
• Experience leading salaried Cast/Employees
• Demonstrated business acumen, analytical skills and ability to lead a team of leaders
• Proven ability to effectively manage and prioritize multiple responsibilities holding self and others accountable
• Proven ability to partner with fellow Cast Members and move the operation forward to the next level of excellence
• Demonstrated financial awareness of budget, daily labor costs and annual operating plan process
• Proven understanding of the fundamental concepts of running an operation with a focus on safety, courtesy, and service
• Able to communicate to groups of Cast via a variety of communication vehicles (i.e. at staff meetings, in guest areas, written communications etc.)
• Demonstrated ability to influence at all levels of the organizations from front-line hourly Cast and salaried direct reports to Sr. Executives in the operating area as well as partners and those in other lines of business when consulting on operating decisions
• Able to provide direction on how to effectively operate after gathering data/feedback from direct reports, Cast Members, our guests and through your own observation
• Knowledge of chemicals, materials, cleaning technique and equipment
• Able to use Microsoft Office products and comfortable operating systems in a Windows based environment
• Able to lift 17 pounds and push/pull up to 85 pounds
• Ability to be flexible with work schedule, including weekends and holidays
• Experience using Room Expeditor/Optimization tools such as REX, HotSOS, etc
• Multilingual skills desired particularly in Spanish and/or Haitian Creole
• Bachelor’s Degree in Hotel & Restaurant Management and/or related experience
• 6 months of Housekeeping experience
• College transcripts (official or unofficial)
• Log into your dashboard at www.DisneyInterns.com
• Click the link labeled “Upload Résumé”
• Be sure your document is titled in this format: FirstName_LastName_Type (i.e. Mickey_Mouse_Transcripts
• Select document type of “Other”

PM Dispatcher / Housekeeping Admin Assistant Resume Examples & Samples

• Takes ownership of the back office and ensure that their workstations remain neat and tidy
• Adheres to all Standard Operating Procedures when performing daily duties
• Assists with housekeeping duties as needed. May be asked to inspect areas, clean, assist with turndown, run guest requests, etc
• Ability to effectively communicate over the phone and in person to guests and employees in English. -required
• Bilingual in English and Spanish. -preferred

Housekeeping Trainer Resume Examples & Samples

• Previous housekeeping experience in hotels or condos-Required
• Able to lift 30 pounds
• Experience in training/teaching
• Drivers license and ability to drive a company vehicle-Required

Housekeeping Guest Service Manager Resume Examples & Samples

• Current Salaried Leader or minimum of 1 year leadership experience
• Demonstrated problem solving and decision making skills
• Demonstrated ability to motivate and influence as a team leader
• Fluent in English and desired local and/or multi-language skills
• Proven management experience at premium resort or equivalent
• Proven ability and desire to learn and adhere to new policies, procedures and standards
• Proven strong background in Housekeeping cleaning and upkeep responsibilities
• Proven knowledge of CPR, First Aid, AED, etc. and/ or willingness to learn
• Ability to use equipment including ladder, vacuum, broom/mop, high-speed buffer, pushcart, hand truck
• Self-starter, able to work independently and as part of a team. Must have good time management skills
• Works well independently
• Demonstrates a sense of urgency and positive attitude

Team Lead Housekeeping Resume Examples & Samples

• Conduct pre-arrival inspections in rental and homecare condos. Communicate any maintenance needs to front desk
• Conduct departure inspections in rental and homecare condos. Communicate any maintenance needs to front desk
• Conduct common area inspections in managed condo buildings - hallways, elevators, stairwells, garages, pool decks...etc
• Inspect and organize housekeeping and linen closests. Inventory and order supplies as needed
• Responsible for high level of communication with front desks, house persons and housekeeping teams to ensure all housekeeping and maintenance issues are addressed

Seasonal Retail Housekeeping Associate Resume Examples & Samples

• Ability to effectively communicate with peers and management
• Ability to take direction from managers
• Task-oriented

AM / PM Housekeeping Resume Examples & Samples

• Cleans approximately 14 units per day, which includes: making beds, cleaning bathrooms and dusting furniture
• Change bedding (bed sacks, blankets, duvet covers and inserts where applicable on specified days)
• Vacuuming and edging carpets, including underneath all furniture, and removing carpet “spots”
• Clean and touch up windows, walls and baseboards
• Clean patios/balconies, walls, floors and furniture
• Fold towels (may require special touches such as folding towels a certain way and crimping toilet paper and tissues)
• Cleaning of entrance of room including front and back of entrance door, surrounding wall area
• Replace amenities in guest rooms
• Change shower liners/shower curtains, bed pads, etc
• Replace glasses, mugs and carafes when servicing rooms; Includes cleaning coffee filters
• Change iron board covers as needed
• Stock cart/baskets and take inventory of amenities/linen/terry needed to replenish rooms
• Deep cleaning of entire room and bathrooms on specified days
• Perform nightly turndown duties
• Basic Qualifications
• Some roles require additional specialized training in both procedure and ergonomic principles
• Enthusiastic about interacting and helping Guests
• Self directed and able to complete repetitious tasks while maintaining quality
• Comfortable working in fast paced, goal driven environment – (~14 rooms/day)
• Typically works alone in guest rooms for most of the shift
• Must be at least 18 years of age to be considered for this role
• Availability Requirements
• Training Availability: 2-3 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training
• Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events
• Part-Time roles require full availability for any shift, a MINIMUM of THREE (3) days per week, including nights and holidays
• Full-Time roles require full availability for any shift, any day of the week, including nights, weekends and holidays
• Enjoys cleaning
• Previous experience in a cleaning environment (previous housekeeping, kitchen/restaurant or other busy cleaning environments)
• Previous Leadership experience
• Previous experience experience in a hospitality or tourism related role on the Hawaiian Islands preferred
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred
• Overall cleaning of guest rooms
• Stripping and making beds, vacuuming, dusting
• Bathroom scouring/sanitation
• Replenishing items such as linens, amenities and various supplies
• Trash disposal
• Cleaning appliances and washing dishes
• Carpet inspection and spot cleaning
• You may be required to lift items such as mattresses and/or bedspreads weighing up to 30 pounds and push large heavy carts
• Housekeeping cast members also interact with guests daily, responding in a timely manner to their requests, assisting with directions and sharing information
• This role is Full-Time and requires full availability for any shift, any day, including nights, weekends, and holidays

Custodial / Housekeeping Operations Manager Resume Examples & Samples

• Delivers strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations, completing assessments and developing necessary action plans to provide optimal managed services and drive patient and customer satisfaction
• Ensures compliance to all safety and sanitation standards
• Interacts with Client Management and maintains effective client and customer relations at all levels with client organization, including conducting rounding. Identifies Aramark service expansion opportunities
• Provides overall direction for all Managers, Supervisors and front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding
• Develops operational component forecasts and is able to explain variances. Responsible for components accounting functions
• Ensure consistent application to all Aramark Healthcare operating systems
• Ensures compliance with all contract obligations
• Responsible for all department budgets, reporting weekly and monthly financial information
• Owns relationship and communication with C-Suite, and identifies and evaluates key partnerships
• Requires a minimum of 6+years progressive management experience managing a complex business with $5+Million financial and operational responsibility for that business, multi-site OR multi-departmental
• Healthcare Environmental Service experience required
• Ability to communicate (both verbal and written) effectively with clients, customers of the client and support staff
• Ability to write business letters, summaries and reports, using prescribed format and conform to all rules of punctuation, grammar, diction and style
• Ability to work with mathematical concepts such as probability and statistics
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations
• Requires management and leadership skills and the ability to work with confidential employee, client, and Aramark information
• Deliver strong operational performance by executing against Aramark Healthcare and regulatory agency standards and programs, continually monitoring operations and completing EVS quality assessments and necessary action plans to provide optimal environmental services and drive patient satisfaction
• Ensure compliance with appropriate infection prevention, safety, OSHA, Joint Commission and regulatory standards
• Interact with Client Management and maintains effective client and customer relations at all levels of client organization, including conducting rounding
• Provide overall direction and manages performance for all front line employees, ensuring employee development, engagement and compliance with human resource related policies and standards, including conducting applicable rounding
• Develop operational component forecasts and is able to explain variances
• Ensures consistent application and regular use of all ISIS Pro modules to properly manage the operation
• Exceptional verbal and written communication skills within all levels of the organization
• Knowledge of pertinent regulatory agencies and the policies, codes, standards, and regulations that applies to the clinical equipment in their area
• Proven track record in interpreting and following technical instructions and completing assignments in a timely manner demonstrating a sense of urgency
• Provides direction and leads the Housekeeping Department operations
• Trains the housekeeping supervisor and assistant manager on new equipment and procedures, proper chemical usage, and the Quality Assurance Program as directed
• Acts as a liaison between employees and Aramark/Asilomar Conference Grounds management team
• Leads the departments in making sure all rooms are cleaned in a timely fashion and regularly provides Front Desk on the status of the room
• Assigns keys to the Custodians in their designated areas & makes sure that all keys are returned
• Inspects for organization, security and cleanliness the guest rooms, storage rooms, public areas and housekeeping
• Maintains steady supply of housekeeping supplies and chemicals needed and insures no waste of supplies
• Oversees proper use of equipment
• Leads room inspections and the Quality Assurance Program
• Reports any problem areas to Director of Operations
• Complies with all Aramark and the client’s policies and procedures
• Follows all of Aramark safety and sanitation policies
• Employee is responsible for knowing the environmental aspects and associated impacts of their job position. Job specific Environmental Aspects and Impacts will be communicated by Department Managers during EMS training and/or pre-shift meetings

Assistant Housekeeping Director Resume Examples & Samples

• Minimum 1-2 years of housekeeping experience in a hotel or conference center setting, preferably in a supervisory capacity
• Must be willing to work a variety of different shifts as needed, including weekends and holidays
• Experience in using hotel property management systems to organize and track cleaning schedules
• Valid drivers’ license
• Confident and effective decision making
• Emotional intelligence and the ability to work effectively in fast-paced, high-pressure situations
• Meticulous eye for detail
• Must be able to perform assigned duties with attention to detail, speed, and accuracy
• Proficient in working effectively under limited supervision
• This position is “hands on” and not a desk job. It generally involves long periods of physically demanding work, so physical strength and stamina are essential. The ability to lift and carry 25-50 lbs. and remain on one's feet for long periods is required. There is constant standing, walking, bending and lifting
• Consistently provide superior service by responding to guest requests and concerns in a timely and courteous fashion
• Help lead daily briefings, trainings and team meetings
• Clearly communicate daily schedules, priorities and deadlines to team members
• Lead room inspections prior to guest check-in to ensure that presentation, cleanliness and sanitation standards are met
• Report all needed repairs and maintenance issues in a timely manner
• Cultivate a spirit of cooperation and teamwork within the housekeeping team and with all other departments

Housekeeping Operations Lead-property Management Resume Examples & Samples

• Continuous visual inspections of condominiums to ensure everything is clean and in working order
• Develop relationships and communicate effectively with all departments
• Celebrate successes and publicly recognizes the contributions of team members
• Valid driver’s license with acceptable driving record
• Ability to repetitively bend, reach, stand, walk and lift 50 pound boxes without difficulty is required
• Previous experience with operating an area auto-scrubber, carpet extraction and rotary floor-care equipment preferred
• Self sufficient by taking initiative on work tasks and responsibilities with a sense of urgency
• Dependable and quality oriented
• Must be comfortable with and able to become forklift certified

Retail Housekeeping Outfitter Resume Examples & Samples

• Maintains cleanliness and upkeep of all areas of buildings including rest rooms, offices and conference room and breakrooms
• Picks up trash in all building areas
• Makes popcorn and cleans popcorn machines daily
• Dusts, vacuums all areas
• Clean refrigerator weekly
• Any other duties assigned by management as needed

Housekeeping Dispatcher Resume Examples & Samples

• Daily opening of housekeeping office and assigning daily housekeeping duties to room attendants, housepersons, and inspectors
• Handles all lost and found items, according to department procedures
• Previous supervisory experience in hotel operations is required
• Must have reliable method of getting to work on time

Housekeeping Floor Manager Internship Resume Examples & Samples

• Demonstrated practical experience in Housekeeping
• Demonstrated strong interpersonal skills and positive attitude with the ability to serve as a role model for performance excellence
• Demonstrated follow-through skills and attention to details
• Computer proficiency within a Windows environment and willingness to learn new software applications
• Able to bend, flex and walk for extended periods of time
• Multilingual skills desired particularly in Creole and/or Spanish
• Sophomore, Junior, Senior, recent graduate OR Graduate level student
• Résumé (outlining all of your required qualifications)

Housekeeping Operations Lead-doubletree by Hilton Resume Examples & Samples

• Report any maintenance issues to Engineering
• Assist with cleaning of rooms and/or covering for housepersons as needed
• Previous inspector or supervisory experience - preferred

Housekeeping Outfitter Resume Examples & Samples

• Performs preventative maintenance and routine repairs on machinery and equipment
• Performs grounds maintenance to include but not limited to mowing, trimming, landscaping, snow removal and litter removal
• Attends all mandatory safety training and maintains a safe work environment by following LOTO procedures and all facility safety policies and procedures

Lead Housekeeping Resume Examples & Samples

• Oversees and evaluates housekeeping staff on completion of daily work assignments
• Inspects all units and advises the housekeeping office on cleaning deficiencies
• Makes sure all the housekeepers have the proper and necessary equipment and supplies
• Assists with transporting housekeeping staff as needed
• Perform other duties as assigned, including cleaning of units and general custodial task

Housekeeping Operations Lead Resume Examples & Samples

• Investigate and resolve complaints, implement and maintain corrective actions, and follow through on staff accountability
• Foster the department's safety culture through training, enforcing company guidelines, and accountability
• 1+ year experience in a supervisory position
• Knowledge of LMS and PeopleSoft - preferred

Housekeeping Operations Lead-year Round Resume Examples & Samples

• Assist in supervision, training, and motivation of housekeepers and housepersons
• Report any theft, damage, or lost and found items to management
• Ensure the proper furnishing and literature is in all units
• Assist in any other projects assigned by Supervisor, Assistant, or Executive Housekeeper
• Able to communicate effectively in English - required

Housekeeping Operations Lead-keystone Lodge & Spa Resume Examples & Samples

• Training and supervision of all housekeeping staff
• Assists in interviewing all prospective employees, to ensure proper staffing levels are met
• Payroll and Inventory experience - helpful
• 3+ years Housekeeping or hotel operations experience - required

Corporate Night Housekeeping Lead Resume Examples & Samples

• Support the business by performing day-to-day housekeeping, restocking supplies, and attend to lobby and conference rooms needs
• Provide support by executing established business processes for all housekeeping areas including restrooms and kitchenettes
• Review operating practices and procedures, determine whether improvements can be made and work to implement changes as appropriate
• Plan, facilitate and/or execute assigned projects
• Research and resolve issues using appropriate resources
• Collaborate with peers and leaders to ensure project outcomes align with priorities and direction
• Must possess a broad range of managerial skills and at least five years experience with the housekeeping and laundry functions at a large hotel or resort
• Must possess strong organizational skills to plan and prioritize daily, weekly and seasonal cleaning schedules
• Must have excellent leadership and motivational abilities to lead a department of 30-70 employees, depending on the season
• Must possess interpersonal skills to work effectively with staff, guests and vendors
• Must possess purchasing skills, utilizing cost control techniques to operate within budget
• Must be familiar with the most effective techniques, equipment and products available to clean large resorts and conference centers efficiently
• Must be able to physically inspect all YMCA facilities that require cleaning by the housekeeping department
• Must pass criminal background check
• Must possess a valid, USA state issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles
• Possess excellent customer service skills; for example, friendly, personable, helpful, patient, and professional
• Hire, train and supervise a competent staff. Recommend training, promotions and salary adjustments for staff. Set performance standards and evaluate performance
• Formulate and prioritize a comprehensive plan for cleaning guest accommodations at Snow Mountain Ranch, and manage the daily implementation of that plan
• Oversee the purchasing of supplies, equipment and linens for the Housekeeping Department
• Operate within an approved budget by using efficient buying methods. Develop and propose budgets for departmental operations and capital projects
• Coordinate with the Center Director and guest registrars on the most efficient use of facilities. Ensure that the computerized reservations system is updated daily with the status of accommodations
• Report to the Center Director on the progress of major projects and needs of the department, including capital budget items
• Support and contribute to YMCA training programs

Housekeeping and Resume Examples & Samples

• Ability to practice effective oral communication skills with students, faculty and staff
• Ability to read, understand and abide by all safety policies and procedures
• General knowledge of cleaning terms and safety procedures related to hazardous cleaning chemicals
• Bilingual abilities (English/Spanish) are preferred
• Experience in the use of mechanical cleaning equipment is also preferred
• A valid driver’s license with a good driving record is preferred; and must be insurable

Housekeeping Service Suprivisor Resume Examples & Samples

• Prefers an Associate’s degree
• 3 years of building services management experience
• Computer skills and working knowledge of Microsoft Outlook, Word, Excel and Power Point
• Strong communication skills both oral and written
• Strong customer and employee relations skills

Housekeeping Team Resume Examples & Samples

• Engage in appropriate social conversation with the customer to make the experience pleasant and easy. Ask open-ended questions to determine needs. Assist customer with selection of merchandise based on those needs and present features and benefits confidently. Listen and respond in a helpful manner to all customer questions about information or by suggesting alternative merchandise. Suggest additional items to build the sale: multiple, complementary, or promotional items and promote conversion of casual shoppers into customers
• Maintains basic product knowledge across all merchandise areas, and demonstrates awareness of current and upcoming sales and promotions
• Maintains a consistent up-beat "can do" attitude, and willingly takes on all assignments based on the needs of the team
• Maintains standards in merchandise handling, presentation, loss prevention, and all other duties as directed by Management. Ensures products are properly placed and represented in a timely manner. Participates in floor restocking and replenishment to maintain high visual standard
• Monitors fitting rooms by escorting customers to rooms, checking numbers of items in/out, and reporting to Security any problems or discrepancies, Maintenance of fitting rooms to company standard, including returning merchandise to the floor
• Ability to sell and build a sale through conversational interaction
• Enjoys meeting and interacting with customers; demonstrates an energetic and positive attitude
• Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
• A team player, possesses the ability to work in a learning environment
• Ability to communicate effectively with customers, peers and management
• Perform routine and scheduled general maintenance activities including but not limited to light bulb replacement, ceiling tile replacement, office installs (white boards, pictures, etc.), minor HVAC, carpentry, building and office door adjustments, electrical, plumbing, and painting
• Clean building floors including sweeping, mopping, scrubbing, vacuuming, striping, polishing and finishing
• Clean windows, glass partitions and mirrors, using soapy water or other cleaners, sponges and squeegees
• Clean laboratory equipment, such as glassware and metal instruments, using solvents, brushes, rags, and power cleaning equipment
• Service, clean and supply restrooms
• Gather and empty trash
• Sweep sidewalks and walkways from debris and snow as needed
• Dust and polish furniture, walls, machines, and fixtures
• Mix water and detergents or acids in containers to prepare cleaning solutions according to specifications
• Monitor building security and safety by performing such tasks as locking doors after operating hours and checking electrical appliance use to ensure that hazards are not created
• Perform cubicle reconfigurations, keyboard tray installs, and office furniture moves as requested
• Assist in planning, decorating, set up, and take down for office events
• Monitor and maintain current warehouse supply inventory if applicable to specific location; ensure warehouse is well organized and orderly
• Ensure that all tools are inventoried and well organized
• Purchase and maintain building supplies as needed from approved vendors/sources
• Respond to off-hour emergencies as needed
• Perform daily general inspection of building and grounds including but not limited to common areas, restrooms, dumpster areas, etc.; take appropriate actions to ensure property is clean and free of debris
• Able to work overtime with little or no notice as needed
• Attend team meetings, phone conferences and training as needed

Housekeeping Associate Level Resume Examples & Samples

• Responds promptly to all requests for cleaning services via computerized and paper based tracking systems. Conducts requested work, such as removal, replacement, cleaning of equipment and furniture, or cleaning of an area. Maintains reports by keeping task and infection control logs of completed daily tasks and events, and documentation required for the request tracking system. Focuses on, and serves as a role model of, responsive customer service
• Performs specialty cleaning and infection control functions in specialized areas such as clinical areas, surgical suite, Cath lab, specialty rooms, and sterile areas. Conduct specialized gowning and cleaning procedures specific to infectious elements in isolation rooms. Maintains proper Infection Control cleaning standards at all times, including hand hygiene requirements
• Assesses environmental conditions to ensure that the facility is neat, clean, safe and orderly. Anticipates and resolves clutter and safety issues. Exercises judgment in deciding which problems need to be quickly referred to a Supervisor for assistance. Maintains communication with immediate supervisor and/or facilities services staff, about status of repair completion in the facility; follows up as assigned

Housekeeping / EVS Associate Resume Examples & Samples

• The ability to work independently and as part of a team without continuous supervision-required
• The ability to interpret and respond to verbal and written instructions-required
• The ability to communicate effectively with others by phone and verbally-required
• The ability to read and understand material safety data sheets and instructions for mixing and use of cleaning chemicals, and able to fill out chemical identification stickers-required
• Previous related experience and familiarity with environmental services equipment and cleaning techniques-preferred

Housekeeping / EVS Coordinator Resume Examples & Samples

• Coordinates all department activities too include scheduling, dispatching, logging, tracking, prioritizing, and assigning staff to ensure all requests are completed in an effective, efficient manner that enhances service levels
• Conducts patient/staff rounds to nursing units and other service areas. Obtains feedback and quality control data regarding patient/staff satisfaction and conducts appropriate follow-up action. Provides timely follow-up information to requesting departments regarding any issues which may arise; consults with the leader on any items requiring assistance
• Participates in the interviewing and selection process for new employees. Provides training and serves as a preceptor for new staff. Supports and assists leadership with the preparation of performance recognition and/or annual performance reviews for designated staff members
• Updates department policies and procedures. Supports updating and implementing of policies and procedures for the department. Acts as a resource in procedural knowledge to hospital/facility and department personnel
• Supervises the ordering for all department supplies and equipment. Provides support for ensuring operating supply expenses are within budgeted parameters

Housekeeping / EVS Lead Resume Examples & Samples

• Ensures that staffing plans are carried out properly, and that all areas of the hospital/facility are staffed appropriately. With supervisor, plans completion of hospital wide projects, ensures consistent service delivery standards in all aspects of the Environmental Services and Linen operations. Gives input to supervisor on quality and timeliness of work performed by environmental services staff
• Works closely with supervisor to train and retrain, recruit, retain and develop the Environmental Services team members, fostering a culture that reflects the core values and operational polices of our department and the company
• May supervise staff in the absence of the Environmental Services leader. Makes work assignments and responds to immediate needs by moving staff to various areas of facility as needed. Moves furniture and sets up rooms for meetings and special functions

Housekeeping / EVS Supervisor Resume Examples & Samples

• Supervises all Environmental Services personnel and daily work in assigned areas throughout medical center campuses and other associated buildings in an effective, efficient manner that enhances service levels while providing appropriate control of expense budgets, staffing and the effectual resolution of interdepartmental and personnel problems. Processes and maintains records of accounts payable, supplies received, equipment maintenance, and other department business
• Maintains a competent and motivated staff through appropriate selection, scheduling, training, coaching, evaluating, and terminating of personnel. Maintains department records relating to personnel matters and in-service education
• Makes recommendations, devises, plans and implements, procedures, and enforces department policies and procedures in conjunction with leadership. May perform the functions of the staff
• Maintain a high level of cleanliness in assigned areas
• Participate in staff selection process. Interview candidates as needed
• Create staffing schedules, including days off, holidays, and vacations, ensuring that community needs are met in accordance with hours and position control
• Assign personnel to established work areas and assigned duties
• Plan, coordinate and monitor assigned work to ensure that proper frequencies are maintained
• Ensure that staff receives proper orientation, initial training, and ongoing education
• Ensure duty lists are reviewed and current at all times. Review duty lists with regular and relief associates periodically
• Provide and monitor individual guidance and motivation to associates to enable everyone to perform to his/her fullest potential
• Perform periodic performance evaluations, coaching and discipline of staff, if required
• Monitor staff attendance and take proactive action when patterns of absenteeism are observed
• Ensure that Housekeeping equipment is in a safe, clean and good working condition at all times
• Actively participate in community and departmental safety programs and maintain a safe work environment at all times
• Assist housekeepers on an as-needed basis
• Submits recommendations to management for painting, repairs, etc
• Ensure Housekeeping office, storage, and closets are clean, organized, well-maintained, and professional in appearance at all times
• Inventories supplies and equipment; assists with ordering supplies
• Responsible for cleaning of public areas and residents’ apartments, including bathrooms, kitchens, patios and windows, floors, furniture and common areas
• Familiar with and understands Atria’s Housekeeping Policy & Procedure manual
• Responsible for monitoring all housekeeping duties of staff, including
• High school diploma or general education degree (GED) preferred
• Three to five years proven housekeeping supervisory experience plus actual housekeeping/janitorial experience
• Demonstrated ability to create and deliver group presentations on property related subject matter and to write reports in a clear, concise form
• Ability to perform basic arithmetic skills, such as measurement, addition, subtractions, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals
• Ability to frequently operate general office equipment, such as, but not limited to, personal computer, telephone, photocopying machine, facsimile machine, and postage machine
• Able to operate cleaning equipment such as: mangle, iron, washer & dryer, brooms, mops, vacuums, etc
• Able to print and speak simple sentences in English
• Able to perform numerical operations using units of United States’ currency and weight measurement, volume, and distance
• Familiar with all types of surfaces and respective cleaners
• Experience in carpet cleaning (all types) and upholstery cleaning
• Familiar with isolation and infection control
• Able to operate: extractors, brooms, wet-dry vacuum, carts, scrubbers, sprayers, hoses, vacuums, and washer/dryer (commercial)
• Understands Lock Out/Tag Out procedures
• Understands SDS Sheets
• Ability to recruit, train, and manage performance of team members
• Ability to delegate assignments to the appropriate individuals based on their skills, roles, and interests
• Demonstration of proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
• As applicable, all team members who drive a vehicle must review and sign the Driver job description and understand the key essential duties for safety and regulatory compliance
• Key Responsibilities
• Supervises and manage 2 to 3 floors of guest suites (approximately 200/300 suites)
• Supervises 9 to 27 housekeepers daily
• Supervise 2/3 Floor Attendants daily
• Update all facilities issues in HotSOS (using the IVR system)
• Conducts 7 written inspections daily
• Conducts up to 25 visual inspections daily
• Issues discipline to the team members (up to CDD)
• Inventory all supplies submitting to Assistant Director of Finance
• Performs other duties as assigned by management
• Focus on achieving the goals or objectives of the department using available resources (staff and budgetary)
• Successfully manages a 5-Star and 5-Diamond Housekeeping Team
• Develops staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures
• Monitors team performance in all phases of service and job functions; rectify deficiencies
• Manage staff and organize department functions in accordance with company guidelines
• Consistent and regular attendance is an essential function of this job
• Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form
• Must possess interpersonal skills with focused attention to guest needs to deal effectively with all business contacts
• Maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards
• Maintain consistent adherence to the VCR Unmatched Guest Service Standards
• A minimum of 2 years’ experience as a housekeeper and 2 years supervisory experience at 4 star property preferred
• Work in a fast-paced, busy, and somewhat stressful environment
• Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Monitor & maintain cleanliness, sanitation & organization of assigned work areas
• Maintain complete knowledge at all times of OSHA standards and Regulations, including all safety Standards and Evacuation procedures
• Prepare & distribute assignment sheets to assigned staff & review priorities
• Inspect supply levels of all floor closets; update room status; conduct training of staff

Housekeeping Tower Manager Resume Examples & Samples

• 21 years of age
• Proof of authorization/eligibility to work in the United States, High School Diploma or equivalent, ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form, interpersonal skills with focused attention to guest needs to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance adhering to VCR appearance standards, maintain consistent adherence to the VCR Unmatched Guest Service Standards, work varied shifts, including weekends and holidays
• 3 years supervisory experience in housekeeping preferred
• Previous experience with a Four Start Hotel/Resort preferred
• Must demonstrate knowledge of proper cleaning techniques, requirements and use of equipment; knowledge of proper chemical handling; ability to stand & walk for extended periods of time; endure various physical movements throughout work areas; maintain physical stamina and proper mental attitude; ability to perceive sizes, shapes, temperatures, textures, smell specific odors or aromas, perceive depth & distance
• Must be able to work in a fast-paced, busy, and somewhat stressful environment
• Deal effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines
• Must be able to frequently move freely about the office, maintain manual dexterity to access computer via computer keyboard and operate office equipment, such as telephones, copiers, fax machine, etc. Must be able to work indoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke, and be able to access all areas of the property
• Understand and follow designs, set up’s as planned and approved
• Bring creativity and flair to the required implementation of plans as required
• Supervise the construction, design and setting up phases
• Conduct snagging process and approve facilities after de-snagging alongside General Manager, Resort Manager and other relevant senior leaders
• Act as an advisor to the first time implementation of plans as required
• Suggest any new ideas important for the successful opening of relevant facilities
• Understand or design available or required Standard Operating Procedures for ways of working in own team
• Devise/ approve/ implement operational manuals, brand service standards and job descriptions for each section of the division
• Plan and recruit key members of own team as per IHG People tools in collaboration with Director of Human Resources
• Oversee recruitment, induction and training of entire team alongside own key team members and Human Resources
• Plan and oversee all logistics in own department for a smooth and successful opening
• Ensure that the facilities are well set up, logistics are available and the right quality of human resources are recruited, trained and made enthusiastically ready for the opening as per deadlines from Owning company, IHG and General Manager
• Monitor Housekeeping team to ensure all guests and internal customers receive prompt and courteous service
• Schedules routine inspections of all Housekeeping areas by/with junior leaders of own team
• Inspect guest and public areas on a regular basis to ensure that the furnishings, facilities, and equipment are clean and in good repair
• Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation
• Manage the quality of housekeeping. Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby etc. are clean and in good repair to meet guest satisfaction
• Manage the quality of laundry services by scheduling inspection on machines
• Carry out special needs and requests of guests, VIP’s, repeat guests and Club members
• Bachelor / Hotel Management School Diploma
• Minimum 5 years of housekeeping, laundry and landscaping management experience preferably in a mid to large size 5 star hotel
• Experience in a resort is highly desirable
• Pre- opening experience
• Experience with managing a diverse team of colleagues
• Must speak fluent English
• High level of energy and drive to achieve operational and business goals
• Mature demeanour with a young heart
• Positivity and flexibility to work in small or large teams towards the success of own division as well as the overall hotel
• Ability to initiate and follow through new projects
• A proven track record of creativity and innovation; out of box thinking
• Hunger for great guest service
• Budgeting, Forecasting ability
• Ability to turn around products, services and promotions quickly as per the need of the hour
• Leadership capability to drive high levels of motivation, development and performance standards in a diverse team
• A personal drive for self-development and learning new ways of doing things
• Previous management experience in hotel Housekeeping operations in a luxury environment is desirable
• Experience of Microsoft Word and Excel is essential and Fidelio Opera is desirable
• Candidates must have strong leadership and organizational skills and must have high-attention to detail
• Candidates must have excellent reading, writing and oral proficiency in the English language. Additional languages a plus
• Must have the drive and passion to succeed at the highest level in order to ensure InterContinental London Park Lane becomes a renowned establishment
• All applicants must be able to work varying shifts including weekends and bank holidays
• 2) Be an ambassador of The Ritz-Carlton Hotel Company at all times, in and outside of one’s work place
• 3) Ability to focus attention to details and be able to organize, prioritize and follow-up
• 4) Must be able to take initiative and work productively within any given period of time, unsupervised. Should be flexible and must work well under pressure
• 5) Ability to maintain confidentiality and security of all guests and general hotel information
• 6) Must be a team player, working well with other departments and coworkers
• 7) Ability to make presentation and speak in front of group of people
• 8) Ability to work flexible hours, including weekends and evenings if necessary
• 9) Ability to go the extra mile, to provide the extra attention in order to satisfy guests’ individual needs and wants
• 10) Should be creative, innovative and strive for continuous improvement
• 11) Should display leadership qualities in regards to thinking clearly, quickly, and making decisions
• 12) Ability to promote positive relationships with all guests in the hotel and company
• 13) Ability to prioritize and organize work assignments; delegate work
• 14) Ability to motivate staff and maintain a cohesive team
• 15) Ability to ascertain departmental training needs and provide such training
• 16) Ability to remain calm and courteous with demanding/difficult guests and/or situations
• Handle all disciplinary counseling as needed according to Ritz-Carlton policy
• Conduct daily line-ups
• Monitor and ensure that the Housekeeping staff performs their job functions to the hotel’s expected level of service. Ensure staff’s knowledge of hotel services, features, and amenities
• .Assign specific tasks to the staff as they arise
• .Assist the Housekeeping Staff whenever necessary in performing all job functions
• Accommodate all guest requests in an accurate and efficient manner. Delegate if needed. Follow up
• To control that all information is registered in log books and put in date base. Ensure that all information is documented in the logbook daily
• To make and control salary reports to accounting. Ensure payroll is documented and submitted accurately and promptly
• Ensure all supplies are ordered with accurate usage factors and are received in a timely manner
• To prepare statistics reports
• Conduct performance appraisals of designated staff as required
• Successful completion of the training/certification process
• To carry out official orders of the immediate manager
• To follow work safety regulations
• To be successful in this role, you will be a passionate and motivated leader, with excellent personal presentation and interpersonal skills
• Applicants are required to have three to five years experience with a diversity of Operational Rooms Division management positions
• Bilingual - English/Spanish Preferred
• Some travel may be required for training, conferences and special events

Residences Housekeeping Teamleader Resume Examples & Samples

• Monitor daily work of the Room Attendants
• Train new members
• Collect room and floor status sheets
• Make sure we have sufficient supplies for the daily operation of the Room Attendants
• Inspect completed rooms to make sure they are up to standard
• 2- 3 years of experience
• High School Certificate
• Successful candidate must possess legal work authorization in Nevis

Housekeeping Administrative Assistant Resume Examples & Samples

• Two or three years of progressive experience in a hotel or related field preferred
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
• Maintain a warm friendly demeanor at all times
• Detail oriented with organizational and time management skills
• Ability to direct personnel to achieve desired results
• Must maintain a professional appearance and a Count on Me attitude towards all guests and staff
• Must be able to work in high stress, high priority situation
• Must be able to easily and frequently change from one activity to another
• Six months related housekeeping or guest services experience

Housekeeping Dispatcher / Rooms Controller Resume Examples & Samples

• Ensure the smooth operation of the housekeeping department; Acts as direct liaison between resort guests and housekeeping staff; Respond to all incoming guest and front desk requests for housekeeping or maintenance services; Run daily clean/dirty unit reports; Record, delegate and monitor housekeeping productivity for timely completion; Report status of assignments and communicate readiness of units to Front Desk and management; Perform basic clerical assignments; Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (60% time)
• Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments. (10% time)
• Ensure compliance with: Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Housekeeping Department Operating Procedures, and Standard Operating Procedures. (15% time)
• Ability to prioritize customer and operational needs and requests

Housekeeping & Maintenance Manager Resume Examples & Samples

• Responsible for overseeing the daily operation of the Housekeeping/Laundry and Maintenance Departments: Ensures that overall unit and common area cleanliness, as well as the resort units are maintained in working order, are within standard as outlined in our Quality Control Program. Effectively manage the housekeeping and maintenance process, in conjunction with front office and other support departments, to ensure owner satisfaction. (40% time)
• Maintain positive customer and associate relationships: Hire, train, motivate, recognize, coach and develop guest service associates through implementation of incentives and training plans; Ensure proper staffing and scheduling for maximum productivity; control payroll costs to achieve maximum profitability; Communicate priorities to staff through daily and weekly meetings. (30% time)
• Manage and support all financial aspects of the department: Manages all the financial and operational aspects of the Interior Cleaning and Maintenance and Common Area Maintenance Programs. These elements include budgeting, inventory, reporting and costs control. (15% time)
• Administrative Responsibilities: Performs administrative duties; assigns and directs weekly schedules and daily duties of the Housekeeping and Maintenance staff, procures product, performs payroll duties, audits and performance reviews of staff responsibility (10% time)
• Maintain Vendor Relationships: Manager 3rd party contractor such as: Landscaping, Housekeeping Temp Labor, Maintenance and Mechanical Contractors
• Understanding of resort financials
• Working knowledge of various computer software programs
• Two to three years of management experience 3+ at Resort II III

Housekeeping Inspectors Resume Examples & Samples

• High school diploma or GED strongly preferred, but not required
• Knowledge of cleaning equipment, methods, and chemicals also preferred
• Related cleaning experience preferred
• Prior housekeeping experience preferred
• An understanding of hospitality services generally associated with hotel type operations
• Possess a sensitivity to the needs of guests and owners of a high quality condominium property

Tailor / Housekeeping Resume Examples & Samples

• Responsible for mending/ sewing staff uniforms , guest clothing
• To adjust the old uniforms for new staff and also the present staff who need to adjust their uniform
• To mend/sew bathrobes , any guest linen , cushions, runners, curtains or any other upholstery located either in public area or guest rooms
• Responsible for mending/ sewing guest room items, bed covers, curtains, cushions, etc
• Sew color thread on condemned linen/towels
• To assist as laundry attendant, when needed or someone is sick or is on vacation
• Strong communication skills (verbal, listening, writing)
• An effective team player in team based environment
• Effective time management skills
• Innovative , creating ideas somehow that will help in using discarded materials
• Pro-Active and reliable
• Able to work under stress alone or with team, always maintaining friendly attitude
• To attend all statutory training, job training sessions and communications meetings
• Attends meetings and training sessions/courses that may be beneficial to you and your department on request from your leaders
• To be aware of and carry out all hotel security and safety procedures
• To report any suspicious activity or packages to immediate duty housekeeping manager
• To be aware of health, safety, hygiene regulations at work
• To take correct action in the event of fire. Demonstrates working knowledge of fire prevention and to ensure that staff follow evacuation process
• To report to the public area team leader / office admin any guest comments or complains
• To maintain cheerful and polite attitude to our guests and colleagues at all times and to use the guests name
• Follows all process set-up for the environment protection within hotel grounds
• To carry out any other reasonable tasks as requested by laundry supervisor / Asst. Mgr

Housekeeping Services Agent Resume Examples & Samples

• Maintain the cleanliness of the hotel’s public areas
• Cleaning all public washrooms to hotel standards
• Stocking of all public area closets and proactive communication regarding stock levels
• Report all maintenance concerns to a Housekeeping Leader
• Mixing chemical and refilling Housekeeping baskets for next day preparation
• O Other reasonable duties as assigned
• High School diploma an asset
• Able to work well in a stressful environment and meet deadlines
• Able to work independently with minimal supervision
• Strong ability to prioritize and manage distribution of workload throughout workday

Assistant Manager, Housekeeping Resume Examples & Samples

• Maintain all guest rooms, public areas and heart of the house areas; ensuring that the highest standard of cleanliness is met
• Address guest concerns and react quickly; logging and notifying proper departments as required
• Manage the departmental budget in a fiscally responsible manner
• To sign in and out master keys daily
• To return and properly tag all lost and found articles in the Housekeeping Office
• To follow departmental policies and procedures and service standards

Housekeeping Floor Supervisor Resume Examples & Samples

• Lead and supervise Room Attendants to ensure service standards are followed and overall cleanliness
• Actively participate in daily briefing, daily warm up and department meetings as required
• Ongoing training, coaching and development of Colleagues to impact overall departmental morale
• Build strong relationship with other departments (ie. Engineering, Front Office, Food & Beverage)
• High school diploma or equivalent/Post Secondary Education in hospitality or related field preferred
• Minimum 2 year experience in a supervisory capacity in a hotel Housekeeping environment
• Experience with Hotel Property Management System, Micros-Fidelio desirable and proven computer skills required
• Proactive with a meticulous eye for detail
• Strong organizational, supervisory and communication skills
• Work well in stressful, high-pressure situations
• Monitor forecasted occupancy and ensure adequate manpower daily
• Assist in scheduling colleague for work assignments
• Implement inventory audit of items in storage areas, cleaning supplies, linen supplies, guestroom supplies, miscellaneous supplies and other assets at the stipulated times
• Manage budget for labor, maintenance & utilities, guestroom supplies, linen and others
• Ensure a monthly order of all guestrooms supplies items after doing the monthly inventory. Ensure sufficient working supply levels and prompt delivery of items by vendors
• Ensure that the necessary tools and equipment are issued to colleague for them to carry out their respective tasks
• Ensure proper communication within and outside of the department by using the Assistant Manager log book and carry out the necessary follow up
• Ensure proper inter-departmental communication with the other major operational departments i.e. Front Office, On-Call Valet, In-Room Dining, etc. through regular meetings and accord the necessary follow-up
• Ensure that the official Lost & Found procedures are properly followed
• Check daily VIP rooms, Show Rooms, Preventive Maintenance Rooms and back of house areas. Inspect rooms daily
• Carry out daily inspection of rooms to ensure products meet Hotel standards
• Attend to any special guest request and complaints and provide guest with feedback, when necessary
• Prepare three-month labour forecasts on a monthly basis
• Do tracking and produce a quarterly summary on guestroom complaints. (JDP & LQA)
• Diploma in Hotel Management is preferred
• Minimum 2-3 years of supervisory skills – preferable with Housekeeping
• Sound Computer Knowledge, i.e. well versed with windows, internet explorer and MS Word, Excel and Powerpoint
• Good guest interaction skills
• Good listening skills
• Sound decision making
• Good interpersonal and communication skills
• Leadership /People management

Housekeeping Executive Resume Examples & Samples

• Inspect & maintain cleanliness of rooms, corridors and service areas on a daily basis in the respective range assigned
• Assist in scheduling staff for work assignments, managing labor cost based on required hours/rooms
• Supervise, counsel, and retrain colleagues in the respective range
• Responsible for the safety and security of assigned keys & mobile phone
• Daily Inspection of rooms: checkouts, vacant, VIP, Out-of-Service and special attention rooms
• Control and minimise out of service rooms during high occupancy
• Inspect make up rooms and checkout rooms daily as per quota required
• Must be familiar with chemicals and equipments used for cleaning room
• Supervise and ensure proper care and use of equipment, linen lockers, carts, cleaning and guest room’s supplies
• Ensure that the service areas are kept in a safe, secure and tidy condition. All unauthorized items found in the service areas must be removed
• Ensure that all Hotel SPI’s, code of ethics and fire and safety regulations are adhered to by duly inspecting and reporting unsafe acts and taking the necessary corrective actions
• Ensure productivity level of respective team
• Carry out any other duties as assigned
• Minimum A level or Diploma
• Prior related experience will be an advantage
• Fluent in English/Mandarin
• Computer skills will be an advantage
• Good leadership making skills
• Presentable, well groomed
• Consistently offer professional, engaging and friendly service
• Lead the Housekeeping team in providing exceptional guest service and cleanliness while driving colleague satisfaction
• Plan, organize and implement all projects for guest rooms and public areas
• Ensure an accurate inventory of supplies and equipment
• Assist with the preparation of the annual department budget process and the development of hotel wide strategic goals and plans
• Actively participate in the hotel's environmental program and department specific initiatives in working toward sustainable operations
• Coordinate preventative maintenance programs with the Engineering department
• Previous experience as a Director of Housekeeping, preferably in a luxury hotel
• Results oriented with the ability to adapt to the challenges of a continually evolving workforce, while remaining flexible and working under pressure
• Train all Housekeeping Colleagues; ensuring the comprehension and execution of standards are met
• Provide on-going coaching and guidance for Housekeeping leaders to ensure consistency in standards
• Ensure all training material is up to date
• Coordinate all training sessions
• Ensure all team member training, documentation and testing is completed in the required time frame
• Create and develop training materials and programs to meet the needs of the Housekeeping department
• Follow all safety policies
• Previous Housekeeping or Training experience required
• University/College degree in a related discipline preferred
• Previous Hotel experience preferred

Housekeeping Cordinator Resume Examples & Samples

• Responsible for Housekeeping stores and issuance of guest supplies according to assigned duties
• Ensuring that the store is always well organised and supplies easily identifiable
• Maintaing par levels of stock to ensure the department does not run ot of supplies
• Perform other adminstrative duties for the department i.e. preparation of rotas and populating the muster roll
• Actively participate in daily briefing, daily warm up and department meetings
• Is able to handle multiple phone lines

Management Trainee, Housekeeping Resume Examples & Samples

• Diploma in Hotel Management or related disciplines
• Fresh degree holders are preferred
• Knowledge of Opera would be of advantage
• Read, write, speak English fluently
• Leadership/People management
• Consistently prepare each guest room for turndown service and ensure service standards are followed
• Refresh towels, water and other amenities as required
• Ensure the guest’s bed is turn downed properly for their return
• Take accurate room status reports at the end of the shift

Housekeeping Order Taker Resume Examples & Samples

• To be familiar with the entire property and to comply to policies and procedures setup by the Hotel at all times
• To attend department meetings
• To be completely familiar with and to carry out the policies and procedures set up by the Hotel
• To record all telephone calls in the housekeeping coordinator’s log book and follow up
• To follow the telephone standards, policies and procedures at all times
• To assist in the preparation of Housekeeping assignments
• Good verbal & written English is a plus
• Excellent communication and organizational skills
• Not opened for expats, Chinese ID only
• Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage
• Assign special duties to Room Attendants and House Porters on assigned floors
• Check the computer system throughout the day for an update of room status
• Check and return an allocated number of guest rooms to the standard required by the hotel
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
• Proven experience of working in a similar role in an upscale organisation
• To provide a friendly, courteous and professional service at all times
• Good communicative English skills, reading, writing and speaking
• Basic computer operating skills
• Flexible in working time

Housekeeping Housemen Resume Examples & Samples

• Ensure all public restrooms, toilets are clean, fresh smelling and stocked at all times
• Maintain all restroom cleanliness by checking each restroom a minimum of once every half hour during your work shift
• Collect and stock restroom towels from laundry, fold neatly and put in restroom
• Return dirty towels and soiled linens to laundry for cleaning
• Dust, clean and wipe walls, doors and table tops as and when necessary in the lobby area throughout the shift
• Empty and clean trash bins in public areas
• Familiarize self with all functions happening in the hotel
• Ensure all the telephones in the public areas are clean and operable
• Maintain furniture and equipment in a serviceable condition and report any defects immediately
• Reports maintenance defects to Housekeeping office immediately
• Deal with guest inquiries and requirements efficiently, handle complaints promptly and with thorough follow up
• Hand in all lost property and follow correct lost and found procedure
• Ensure all equipment and material used are in a clean and working order, any defects should be reported immediately
• Assist fellow employees to perform similar or related jobs as and when necessary
• Carry out any projects and assignments as directed by the Executive Housekeeper
• Attend any meetings or training sessions as required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance

Housekeeping Runner Resume Examples & Samples

• Stock room attendant supplies and in-room guest supplies
• Clean inside area walkways; sweep or mop public areas, stairways, and landings; clean railings and wash exit doors
• Clean banquet rooms, pre-function room, front desk and support offices, gift shop, reservations room, mezzanine lobby area, administrative offices, break room, and mezzanine restrooms
• Wash windows per established schedule
• Clean elevators, tracks, and stainless steel
• Spot clean walls and doors; remove cobwebs; clean fire extinguishers
• Vacuum all inside corridors and shampoo carpets as needed
• Assist in making beds and cleaning rooms, flip mattresses on a periodic basis or as necessary
• Deliver cribs and rollaway beds to guest rooms
• Assist other housekeeping/laundry personnel as needed
• Perform according to company policy and procedures at a level that meets or exceeds company standards
• Greet customers positively and timely, treating each person as an individual and in a professional manner
• Complete other duties as assigned
• Experience Required
• Housekeeping experience
• Excellent guest service abilities
• Good communication abilities
• Role model the skills of customer service and interact positively through relationships with customer, coworkers and supervisors displaying genuine concern and mutual respect for people’s needs
• Role model the GuestPath Universal Service Standards interacting positively through relationships with customers, coworkers, and supervisors displaying genuine concern and mutual respect for people’s needs
• Demonstrate skill in dealing with customer complaints, using active listening skills to defuse difficult and sometimes emotionally charged situations to maintain the customer’s goodwill
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance

Housekeeping Supv Resume Examples & Samples

• Must maintain the strictest confidence of any and all confidential information disclosed by any Cactus Petes entity
• Issuing timely performance evaluations on subordinates and offering guidelines and resources to achieve goals
• Responsible for confirming department team members’ time in Kronos daily
• Responsible for the staffing needs and personnel needs (hiring, training, evaluating,) of the housekeeping department
• Develop plans, actions, and standard operating procedures for the operation and administration of assigned departments
• Establish and maintain housekeeping scheduling procedures
• Maintain an inspection program for all assigned public areas and guest rooms
• Maintain work order system ensure proper maintenance to guest rooms
• Coach, monitor, and develop team members for improved performance
• High school diploma or GED required
• General knowledge of Microsoft Word, Excel, and Outlook is a plus

Assistant Manager Housekeeping Resume Examples & Samples

• To assist the Executive Housekeeper in planning, organizing the overall public area, guestrooms, laundry and linen room operations as well as maintaining established standards according to our hotel
• To assist the Executive Housekeeper in coordinating the Housekeeping operations on Guestrooms, as well as to maintain high quality standard in accordance to Pullman Standard
• Directing and supervising the four sections, seeing those job assignments are done on time and guided by set housekeeping rules and regulations
• Manage public area, guestroom floors, linen room and laundry with a minimum of Executive Housekeeper’s consultation, thereby training him/her as well
• Approach duties with an open mind, positive attitude and enthusiasm, thereby setting an example for others to emulate
• Make available equipment/cleaning materials generally required for effective output
• Check VIP blocking prior to the arrival and during occupancy period. Check random vacant and occupied rooms
• Provides an atmosphere of respect and dignity of labor to encourage employees to take pride in their work and enjoy a sense of satisfaction on a job well done
• Assist in the periodic linen, furniture. Fixture and equipment (FF&E) inventory
• Acts on behalf of Exec, Housekeeper in her/his absence
• To inform Exec.Housekeeper of any problem areas that may occur down the chain of authority
• To maintain strong lines of communication between him/her and the Exec. Housekeeper
• To control Mini-bar balance operations
• To conduct daily briefing for room & public area attendants
• To study and evaluate operation procedures and suggest improvements to the Executive Housekeeper
• To delegate duties to subordinates
• To check work performance of subordinates and their grooming standards
• To conduct orientation for newly recruited staff for public areas, guestroom staff inclusive of use and storage of equipment
• To monitor that staff use equipment with care
• To ensure high standard of cleanliness in guest rooms, public areas, function rooms, F&B outlets, offices, car parks
• The coordinate and check the work of contractors and attain daily/weekly inspection
• To liaise with F&B and Engineering Department for function activities
• To issue job and repair orders for maintenance of public areas and guestrooms
• To contact supplier on repair and maintenance of public areas and guestrooms
• To contact supplier on repair of machine and issue outgoing record
• To supervise the employees within the department ensuring correct standards and methods of service are maintained as stated in the department’s operation manual
• To check long staying guestrooms
• To inspect corridors, back areas and staircases as frequently as possible to ensure all areas are kept clean and in a satisfactory condition
• To check floor pantries
• To liaise with the Laundry on the Guest Laundry, linen and uniforms
• To handle guest complaints

Housekeeping Office Coordinator Resume Examples & Samples

• Allocation of Room Attendant, Public Area Attendant & Houseperson tasks
• Maintaining Lost & Found records and closets and the delivery of lost items to past guests
• Preparation of Housekeeping documents, forms and memorandums
• Training of Relief Office staff
• Ensure professional standards of the Housekeeping staff are upheld
• Work closely with the Assistant Manager – Administration to ensure the utmost organization in the department
• Act as a liaison between guest, other departments and the Housekeeping team to ensure all requests are met in a timely manner
• Review staffing levels daily to monitor productivity
• Communicate office supplies levels to ensure resources are available
• Adhere to all environmental policies and programs as required
• Previous Housekeeping and/or Office experience an asset
• Working knowledge of Microsoft Office and Property Manager an asset
• Able to maintain the utmost professionalism and confidentiality under pressure in a sometimes-distracting environment
• Proven ability to efficiently delegate tasks amongst colleagues and leaders

Housekeeping Clerk Resume Examples & Samples

• Enter the days date into the log books
• Take out maids and house persons key cards and signature paper for signing in and out.All cards must be collected when staff have finished work for the day
• Setup maids work sheets and assign maids to floor supervisors
• Answer telephone, using proper hotel etiquette, placing messages and maintenance request in appropriate log books. Copy of message for staff should be placed on their time card
• Record all sick and absentees, on appropriate form, and place form on Executive Housekeepers desk
• Record the arrivals information from the front desk, onto the black board
• Input night maids work sheets into the computer
• Input all maintenance requests into computer, taking them from maintenance log book and calls from maids and supervisors
• Clear all makeup rooms in the computer
• Collect and hand out pay cheques on Thursday
• Other task as assigned
• Minimum two (2) years experience as an Office Coordinator
• Excellent oral and written communication skills are required
• Ability to handle many assignments at the same time and work well under pressure
• Working knowledge of Microsoft Office Suite
• Responsible for the successful performance of all aspects of the Housekeeping Department
• Lead and coach the Housekeeping Team in providing exceptional guest service, colleague satisfaction and profitability
• Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
• Ensure effective Colleague planning, selection, training and development strategies are in place
• Ensuring that all leaders understand the hotel’s Performance Corrective Action policy and follow as required
• Implementation and compliance of all standards as outlined by Fairmont including Food and Beverage related items
• Search for industry trends, and implement enhancements to product and service
• Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five year capital plans
• Track and address all guest comments and concerns
• Lead and co-ordinate renovation projects as related to guestrooms and other areas as assigned including coordinating and scheduling outside contractors
• Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas
• Inspect all VIP rooms and set up for groups
• Ensure the necessary resources; functional tools & equipment including linen are readily available
• Execute monthly financial obligations from self-created forecast and budget for Housekeeping. Expenses and productivity that are accurate and on target
• Responsible for the preparation of the annual Housekeeping budget
• Prepare and execute departmental and divisional capital plans
• Develop and maintain close and effective working relationship with all supporting departments
• Contributor in developing the hotel wide strategic goals and plans
• Actively participate in The Plaza's environmental program and department specific initiatives in working towards sustainable operations
• Previously demonstrated leadership skills supporting an environment of colleague growth and development, interdepartmental teamwork and exceptional customer service
• 5 years previous housekeeping management experience is required, including at least 3 year as a department head
• Diploma or degree in Hotel/Restaurant Management or related discipline a strong asset
• Must be a creative and effective leader and team player, possessing a high degree of professionalism, energy and determination
• Strong administration and excellent organizational skills are required
• Working knowledge of Outlook, Property Manager, Word and Excel
• Must be able to develop, lead a motivated team of managers
• Must have 3+ years of experience in working in unionized environments. NYC strongly preferred
• Excellent presentation
• Must have flexible schedule according to business demands
• Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary
• Operate communication systems, such as telephone, two-way radio and other hand held devices
• Contact department associates to inform them of guest requests, daily tasks and/or assignments by using interoffice communication systems
• Perform various data entry or word processing tasks, such as updating room statuses in the Property Management System, updating HotSOS, updating internal record keeping documents or adjusting schedules
• Keep records of calls placed and guest requests on internal documents. Follow up on calls and requests throughout the shift to ensure completion by end of shift
• Contact other hotel staff members such as engineering, front desk and security when necessary, using radio-telephones
• Receive orders, such as for equipment, supplies, cleaning products, linens, etc. Assist in determining storage location destinations of such orders and organizing the move to said storage locations
• Perform administrative and technical tasks, such as using the Property Management System to assign housekeeper sections, houseman sections and Quality Assurance sections
• Distribute master keys to staff in accordance with their section numbers
• Provide staff with necessary supplies, cleaning products and/or equipment needed to perform their job functions
• Maintain clean and organized work area inside the office, in the hallway to the laundry room and the hallway just outside the office
• Communicate and collaborate with laundry department staff to fulfill department operational needs for the day
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Judgment - The ability to formulate a sound decision using the available information
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Reliability - The trait of being dependable and trustworthy
• Safety Awareness - Ability to identify and correct conditions that affect employee safety
• Working Under Pressure - Ability to complete assigned tasks under stressful situations
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others
• Accuracy - Ability to perform work accurately and thoroughly
• Decision Making - Ability to make critical decisions while following company procedures
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems
• Adaptability - Ability to adapt to change in the workplace

Housekeeping Public Resume Examples & Samples

• Perform general cleaning duties in public areas (i.e., wipe down stairwells, windows, etc.) and general dusting of public areas
• Responsible for being knowledgeable about the hotel
• Ensure all glass doors are cleaned and maintained, and responsible for cleaning lobby fountain, phone dividers
• Maintain, at all times, a neat and clean professional appearance
• Enforce hotel safety standards
• Working knowledge of various cleaning items, dryers, vacuum cleaners, tools and fixtures

Coordinator, Housekeeping Resume Examples & Samples

• Coordinate and provide administrative support to all areas of the Housekeeping department
• Maintain all employee records within the Housekeeping department
• Previous housekeeping or administration experience required
• Previous experience using a Property Management System preferred
• Must be computer literate in Microsoft Window applications
• Must be able to type 25 words per minute
• Must possess strong verbal and written skills
• Strong interpersonal and problem solving abilities
• Ability to work cohesively as part of a team
• Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it’s also a lot of fun!
• People Person. The best part of serving others is creating experiences for them that go beyond the expected
• A qualified applicant is a “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring attention to detail
• Assists the Director of Housekeeping and Housekeeping Managers in coordinating the daily duties of the housekeeping department
• Performs ongoing quality inspections of units and takes corrective action as needed to address quality deficiencies
• Dispatches all housekeeping requests appropriately
• Maintains communication with housekeeping leads out in the field
• Learns and maintains an awareness of all safety and emergency procedures and his/her role in assisting during critical times
• Ensures all housekeeping equipment is in proper working order
• Assists with monitoring time punches in Timesaver, ensuring accurate payroll for all associates(houseman, housekeepers, housekeeping leads, housekeeping coordinators, laundry attendants)
• Operates department pursuant of OSHA requirements and guidelines
• Works with Director of Housekeeping and Housekeeping Managers to order supplies and equipment
• Handles daily purchasing, receiving, invoicing and billing
• Assists with the orientation and training of new housekeeping team
• Assists in the ongoing training and development of housekeeping team
• Instills a calm, organized approach in all stressful situations
• Assists with scheduling daily housekeeping assignments and distributes at morning meetings
• Assists with completing all proper new hire and termination paperwork
• Maintains a safe and pleasant work environment
• Works closely with Front Desk, Engineering, Sales and Conventions to ensure exceptional guest satisfaction
• Assists with performance appraisals
• Attends appropriate resort, division and department meetings
• Assures guest service standards are being applied by all housekeeping staff
• Assists Housekeeping Manager with the coordination of scheduling; ensuring appropriate staffing levels
• Assists with maintaining a strong morale and spirit throughout housekeeping team
• Assists with the coaching and counseling of housekeeping team
• Recommends discipline and/or termination when appropriate of team members
• Answers incoming guests calls and transfers appropriately
• Provides general resort information for guests
• Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name when possible & good eye contact with each guest
• Resolves guest issues promptly and with great care and effectiveness
• Communicates pertinent information to team, i.e. in-house VIPs, changes in policies and procedures, resort events, etc
• Completes appropriate MOD reports
• Maintains records for all VIPs, special requests, etc
• Maintains an up to date working knowledge of all resort amenities as well as any special events
• Up sells other resort services and amenities to guests
• Communicates all pertinent information to the Housekeeping team
• Maintains a professional appearance. Follows all Sunriver Resort dress code standards
• Remains alert, courteous and helpful to the guests and colleagues at all times
• At least two years housekeeping experience preferred
• At least one year supervisory experience preferred
• Prior hospitality experience preferred

Housekeeping Porter Resume Examples & Samples

• Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants. Maintain cleanliness and organization of floor closets and vending areas
• Respond to guests' requests such as delivery of housekeeping supplies in a timely and efficient manner. Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping. May collect bottles, cans, cardboard and other items for recycling
• Responsible for turning in all lost and found articles to the front desk to be logged
• Assist guests with baggage
• Comply with all ARAMARK and the client’s policies and procedures
• Follow all of ARAMARK’s safety and sanitation policies
• Previous housekeeping/front desk experience preferred
• Driver’s License is preferred
• Knowledge of cleaning and sanitation products, techniques and methods
• Knowledge of cleaning sensitive materials
• Working knowledge of operating cleaning equipment
• Ability to lift, push and pull required load (usually about 30lbs)
• Compile Standard Operating Procedures for all areas of responsibility, ensuring that they are periodically updated
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to
• Ensure that residents enjoy an impeccable housekeeping product and that services offered by housekeeping staff are offered in a timely manner
• Conduct quality control inspections of all areas of the hotel under his/her responsibility and share results with her team including his/her Superiors
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning
• Conduct monthly Staff Meetings and daily briefings with Operational Managers
• Manage all outside contractors relating to his/her department ensuring they follow all hotel policies
• Ensure that staff rosters are produced in accordance with business requirements
• Oversee operations of Laundry and Linen, Flower and Decoration
• Perform related duties and special projects assigned, including Duty Management
• Plan for future staffing needs, conducting recruitment in line with company guidelines
• Conduct training needs analysis of Housekeeping staff and ensure training programmes are designed and implemented to meet these needs
• Conduct probation and annual appraisals in line with company guidelines
• Coach, counsel and discipline staff to enhance performance
• Establish a productive work schedule in line with local labour laws
• Prepare all departmental budgets and manage all operational costs within budgets
• Development, implementation and maintenance of a Fairmont Standards based training manual, which is a live manual requiring continual updating
• Plan, organize and implement all deep cleaning and job cycle projects for guestrooms and public areas
• Ensure the necessary resources; functional tools and equipment including linen are readily available
• Execute monthly financial obligations from self-created forecast and budget for Housekeeping expenses and productivity that are accurate and on target
• Actively participate in The Fairmont Hotel Vancouver’s environmental program and department specific initiatives in working towards sustainable operations
• Maintains all Hotel guest rooms and public areas, plus “heart of the house” ensuring that the highest standards of cleanliness are met
• Oversees operation of Laundry and Uniform Room
• Coordinates preventative maintenance programs with the Chief Engineer
• Oversees the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy
• Develop departmental goals and measurements resulting in a balanced score card of guest, colleague, owner and brand but understands guest satisfaction is dependent on colleague job satisfaction
• Minimum of 2 years experience as a Housekeeping management role
• Strong administration and organizational skills are required for this key position
• Must be highly organized and energetic and possess the ability to get the job done

Assistant Director of Housekeeping Resume Examples & Samples

• Maintain a good working knowledge of the facilities and services offered by the resort
• Recognize and welcome repeat guests, by name, and be familiar with their preferences and dislikes; brief the team accordingly
• Investigate and take ownership for resolving guest queries, complaints and incidences or lack of delivering service to standards – working with colleagues to maintain guest/visitor relationship
• Maintain ownership and follow up when issues needs involvement of other departments, managers and colleagues to be resolved
• Monitor the staffing levels in the department to ensure that it is in accordance with the occupancy level and that expected levels of service can be delivered
• Assist the Director of Housekeeper in carrying out spot checks on par levels to ensure adequate stock items to service rooms and laundry
• Inspect all arrival and departure rooms liaise with laundry on guest room needs
• Inspect storage areas and instruct Room Attendants on any changes required
• Maintain a high profile presence on the floors so as to ensure excellent levels of guest service
• Spot check rooms, Public Areas and laundry to ensure standards of service and cleanliness are being kept
• Take immediate corrective action e.g. Briefing, coaching etc. when necessary
• Prepare task sheets for Room Attendants as required
• Assign special duties to Room Attendants as instructed by the Director of Housekeeper and check progress so that the tasks are completed to the resorts standard and on time
• On occasions expected to be able to check vacant and occupied rooms daily to ensure that they are fully stocked and replenished and presented to the resort’s standard
• Ensure rooms are turned over in a timely manner and to standard- be able to perform Room Attendant duties to assist and ensure standards are met
• Monitor the level of service and the level of guests’ satisfaction on an ongoing basis within the Housekeeping department to ensure consistency with the established standards. Report findings and recommendations to the Housekeeper
• Be responsible and accountable for operating the Lost & Found service
• Assist in ensuring the smooth and efficient operations of the resort’s laundry operations- keeping damaged items to a minimum by ensuring that laundry care labels are followed- correct detergents used and appropriate iron temperature used
• Assist in regularly carrying out inspections of public areas, equipment and chemical under the control of the housekeeping department
• Help maintain a positive working environment – care for colleagues’ welfare and willingly give assistance in housekeeping and other departments
• Consistently work closely with all departments to deliver seamless service
• Be willing to share knowledge to help the team achieve personal and departmental goals
• Take ownership for resolving internal customer/ department queries and complaints, working with colleagues to resolve issues and maintain a good working relationship
• Pass on all required information and ensure clear communication with team, management and colleagues e.g. Hand outs and relevant information from meetings and briefings
• Ensure Lost & Found items are logged and stored correctly
• Through training promote equipment safe use and ensure that the team strictly follows the manufacturer’s guidelines in the use of equipment
• Ensure that the Team follows the uniform standard, particularly as it relates to Health and Safety e.g. Regulation shoes and rubber gloves when using certain chemical agents
• Carry out assessments in areas and ensure that all potential and real hazards are reported immediately and follow up to ensure that they are corrected
• Know and practice all department and hotel fire, natural disaster and emergency procedures
• Know, and personally enforce and encourage others to follow the resort’s security procedures
• Maintain the highest standards of personal hygiene
• Ensure that the work area, materials and equipment are maintained in a clean and tidy manner- reporting defective materials and equipment to the correct departments
• Comply with hotel procedures related to financial and inventory controls at all times
• Always looking for ways of controlling and minimizing waste in every day operations
• Keep neat and easily understandable and accessible file, both hard and soft copies, of all the resort’s records and working files
• Assist in stock count and inventory of housekeeping stock
• Monitor stock and replenish using the hotel’s purchasing procedure – obtain the appropriate authorization
• Give clear direction to team, communicate effectively and explain the hotel’s expectations with regards to performance ,productivity, accountability, behavior AND WAYS OF MEASURING PERFORMANCE
• Supervise the team’s performance using clear, fair, honest communication, praise, coaching and discipline
• Administer discipline in accordance with the resort’s procedures –authorize to issue verbal warnings and make recommendations for further disciplinary actions
• Continuously train, develop and coach team – in particular on the job training to staff, focusing on standards and service
• Carry out regular checks to ensure housekeeping team members maintain their standards of work and comply with the policies and procedures of the department and the Resort. Follow up and retrain or discipline individuals as needed without delay
• Manage team attendance and time keeping – monitoring and recording both and taking the necessary counseling, corrective and disciplinary actions immediately
• Report for duty punctually ready to work in full uniform paying attention to personal hygiene and tidiness
• Maintain a professional and courteous manner whilst at work
• Be known for being honest, reliable, confidential and trustworthy
• Ensure guest and employee privacy and security by respecting confidential information
• Carry out any reasonable requests made by manager and other members of the management team in a timely manner
• Be proactive, ask questions and be responsible for action or lack of action
• Attend and complete the resort’s organized training sessions and programs as and when required
• Attend and participate in hotel and departmental meetings and briefings
• Passionate Four Seasons professionals ensure that every experience is unlike another, and every guest is the most important person in the room
• The Assistant Director of Housekeeping Manages the staff and controls the daily activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness
• Position focuses on ensuring guest and employee satisfaction and achieving the operating budget. Monitor and control labor and expenses
• Assume a very "hands on" management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with the Front office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards
• Assist Supervisors with training and supervision of Housekeeping staff, and assume responsibility for the Department in the absence of the Director of Housekeeping
• Four Seasons Resort and Club Dallas at Las Colinas is seeking a highly motivated and service-minded individual to join the Rooms Division Leadership Team
• Applicants are required to have 2-3 years of experience in a luxury, fast paced, hospitality environment
• A demonstrated ability to lead a multicultural team is essential, as is solid business acumen and a passion for service
• A college degree preferably specializing in Hotel management or business administration, or equivalent experience is recommended

PM Housekeeping Clerk Resume Examples & Samples

• Greet and assist guests and respond to requests in a timely, friendly and efficient manner
• Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
• Perform other general office duties and assist with special projects, as needed
• Ensure all relevant guest information is communicated to Housekeepers
• Excellent organisational and planning skills
• Previous hotel housekeeping experience
• Allocate room and task lists to team members
• Carry out administrative and IT duties
• Report all necessary ENGntenance daily and log all jobs
• Update system regularly to give maximum room return to the hotelﾒs active inventory
• Carry out any other reasonable task set by the Hotelﾒs Management
• IT proficient
• Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required
• Manage, efficiently, stock control and the maintenance of equipment
• Provide excellent Guest service, including VIP and other special requirements
• An attention to details
• 6 months to 1 year cleaning experience in housekeeping or janitorial services preferred
• Physically able to move large objects such as: carts, large bags of linen, ironing board
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
• Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite
• Handle team member and guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Maintain the computerized Work Order System. This requires logging and recording all service requests, implementation, distribution, and closing of all Work Orders
• Ensure vacant/ready rooms are available to the Front Office through coordination with the Floor Supervisor team
• Coordinate and control all office traffic
• Maintain the brand's high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found
• Grade School education
• Scrubs, buffs, mops, extracts, vacuums, washes, and dusts all areas of the hotel, including but not limited to walls, ceilings, floors, columns, and furniture
• Maintains all Housekeeping and guest areas by using appropriate equipment, machines, and supplies. Detail cleaning of ice machine rooms. Detail clean walls, ceilings, floors, and woodwork in guestrooms, corridors, and miscellaneous Housekeeping areas
• Performs routine preventive maintenance duties for all equipment and machinery
• Organizes and maintains inventory of machinery storage area
• Completes special projects or other duties as assigned
• Ability to work independently, completing all daily assigned duties

Housekeeping Office Manager Resume Examples & Samples

• Anticipate Guests’ needs with thoughtful and personal touches
• Resolve Guest problems and never saying “no” without offering an alternative
• Be an ambassador for the Brand, Hotel, Community and Colleagues
• Be guided by Fairmont core values; respect, integrity, teamwork and empowerment
• Assign sections and rooms to Supervisors and House Persons according to staffing guide
• Organize and maintain the department’s records
• Provide weekly performance reports to the Director of Housekeeping
• Manage Inventory Control and Birchstreet processes
• Update daily payroll information in Timesaver and compare with budgeted Watson labor to provide comparison reports to the Director of Housekeeping
• Provide status updates to Floor Supervisors and House Persons to ensure rooms are inspected and passed in a timely manner
• Manage Guest complaints, keeping organized records to identify trends, and present daily reports to the Director of Housekeeping
• Update the housekeeping room discrepancy report on a daily basis
• Answer housekeeping office phones, recording all messages on a log and dispatching messages as instructed by the Director of Housekeeping
• Inspect and pass rooms as directed by the Director of Housekeeping
• Perform other duties as assigned by the Director of Housekeeping and Executive Housekeeper
• 2 years’ experience in a housekeeping supervisor role is preferred; knowledge of front desk procedures is a distinct advantage
• Proven ability to achieve positive results through effective performance management
• Demonstrated level of proficiency with MS Office suite of programs (Excel, Word, PowerPoint) is required; experience with PowerPoint is a distinct advantage
• Demonstrated strong administrative, oral communication and problem solving skills
• Demonstrated ability to compose grammatically and tonally correct correspondence
• Proven ability to interact with persons at all organizational levels in a multi-culturally diverse environment
• Ability to work with a high level of discretion and confidentiality
• Must possess a high degree of energy, professionalism and personal integrity

Housekeeping Crew Leader Resume Examples & Samples

• Possess strong leadership capabilities, organizational skills, attention to detail and an ability to prioritize and deal with changes in assignments
• Possess physical stamina for strenuous all-day work. Must be able to bend, stoop, climb up and down stairs, kneel, vacuum, walk and scrub. Must be able to regularly lift and carry supply crates, vacuums, linens, garbage bags, and other items weighting up to 30 lbs. to counter height or above, in and out of vehicles, and up and down stairs. Must be able to get in and out of vehicles multiple times throughout the work day
• Possess excellent communication skills, including the ability to clearly and effectively speak in English in order to interact with management, staff and guests. Must be able to clearly explain directions, ask and answer questions and be able to read and write in English. Must be able to read and understand product labels, product instructions and position related procedural manuals written in English
• Supervise, encourage, motivate and hold crew members accountable for successful completion of assigned tasks, according to EPC Housekeeping standards, in order to prepare cabin and lodge accommodations in a timely manner to meet the expectations of our guests
• Lead by example and effectively hold staff accountable for their actions and work. Effectively communicate with crew regarding quality of work, and effectively explain and demonstrate the proper standards
• Complete daily tasks as assigned by Housekeeping management, adhere to Housekeeping Policies and Procedures, and consistently show respect in following Housekeeping management requests and directions
• Effectively train and manage individuals and crews in order to maintain productivity and accomplish assigned work which meets EPC Housekeeping Standards
• Uphold the YMCA of the Rockies Mission, policies and programs
• Ability to work cooperatively with others in a diverse environment
• Must meet acceptable criminal background check standards
• Learn the safe use of cleaning chemicals, and be able to use chemicals throughout the workday
• Report staff progress on a consistent basis including any staff accountability issues to Housekeeping management
• Clean guest accommodations to meet EPC Housekeeping Standards
• Remove used linens from beds and gather used towels for transport to the Laundry
• Keep linen closets clean and orderly
• Keep vehicles clean and orderly
• Fold sheets and towels in the Industrial Laundry when needed

Operations Manager Front Desk, Housekeeping Resume Examples & Samples

• Assists/teaches the team scheduling against guest and hours/occupied room goals
• Performs hourly job functions as needed
• Takes proactive approaches when dealing with guest concerns
• This position is dependent on teamwork and a solid foundation based with the mechanical hour capacity and productivity reports and ownership of processes a must for development
• The Public Area Attendant will maintain the highest quality standards in all public areas, assisting and supporting all Housekeeping Associates in assigned areas, assisting with any special cleaning projects
• Common Public Areas will include, but are not limited to inside and outside areas: foyers, restrooms, offices, Porches, public walkway, lobbies, fitness center, pool area, and salon
• Maintain established cleaning/cleanliness procedures
• Smile and take ownership while providing our guests with quality service
• Must be able to work independently & as part of a team
• Clean multiple common areas in a timely and efficient manner
• Follow department standards as well as assist in implementing new procedures for continuous improvement
• Ensure that restrooms are maintained and refreshed with supplies on a continuous basis
• Remain alert, courteous and helpful to the guests and co-workers at all times
• Ensure all storage areas are clean and well maintained
• Maintain all cleaning equipment and supplies
• Organize, store, and distribute supplies
• Document maintenance request on a daily basis
• Previous experience of one year is preferred
• Computer efficient in Excel and Word is preferred
• Requires basic knowledge of housekeeping
• Must be able to lift minimum of 50 pounds
• Must have ability to work with others to create attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
• Responsible to clean resident care areas, public areas, and utility areas
• Performs cleaning tasks according to dates and times outlined on weekly route schedules and monthly project schedules
• Makes notations on cart log to assure weekly tasks are completed
• Prompt and sanitary disposal of waste materials
• Maintains a pleasant atmosphere, interrelates with residents, family, and staff in a professional manner
• Is alter to, and reports any safety hazards
• Is alert to, and resports any building or equipment maintenance needs
• Uses checmicals in proper concentrations and applies them in an approved manner
• Uses proper body mechanics and other safety precautions to prevent injury
• Reports pest control problems
• Engages in trials of new chemicals and equipment
• Passes trays and assists residents during meal times
• Maintains reliable attendance in accordance with Franciscan Villa’s attendance policy

Lead Housekeeping Technician Resume Examples & Samples

• Dust mops and damp mops corridors daily
• Maintains cleanliness of walls, doors, baseboards, windows, stairwells, and elevator tracks adjacent to corridors daily
• Removes all necessary equipment left in corridors – beds, linen carts, etc. – to ensure free passage for transporter with patients coming off the elevators
• Keeps Janitors closet clean in an orderly fashion during his or her shift
• Respond immediately and professionally to all in scheduled requests for set-ups or moves
• Remove carefully all soiled linen bag, trash bags, chemo waste and medical waste and transport to from soiled utility rooms at least twice daily or more as needed out to its proper locations
• Keeps utility rooms and transport vehicles clean and sanitized throughout shift activities
• Maintain all equipment in a clean, safe and serviceable condition
• Inspect equipment cleanliness and serviceability prior to and after use. Ensure and maintain optimal condition and determine the need of repair
• Stores all equipment in the proper place while not in use
• Follows all safety, fire, disaster and infection control procedures
• Immediately responds and assists in fire and disaster drills
• Notifies supervisor or manager immediately upon observing any violation of procedures related to fire, safety, disaster or infection control policies
• Appropriately access secured rooms with lock medication storage containers in order to perform assigned job function, which does not include management of medications

Housekeeping Technician Resume Examples & Samples

• Uses resources in an efficient and cost effective manner
• Participates in peer review
• Participates in developing other staff and affiliating students
• Maintains and develops own professional competencies
• Maintains and promotes a team spirit through active cooperation and collaboration
• Assists in interdepartmental service coordination
• Actively participates in the Performance Improvement and Utilization Review Programs
• Assists in directing and guiding staff in the coordination of unit operations
• Assists in all aspects of care if in the environment, such as dietary, housekeeping, infection control, and supply and equipment management
• Attends 80% of in-services and departmental meetings
• Help provide staff to other areas of the hospital when needed

Housekeeping Rooms Coordinator Resume Examples & Samples

• Review 411 and MOD log and follow up with any housekeeping concerns
• Run a Contingency Report every two hours and keep readily available for system downtime
• Run Rooms Coordinator Batch Reports
• Communicate/Follow up on status of open service orders from the previous day
• Communicate with Department Heads and or Manager on Duty the most frequent guest concerns from the previous day, along with total recovery reported for each guest. On the first day of the week, communicate the most frequent calls for the previous week, along with total recovery reported for each issue. On the first day of the month, communicate the most frequent calls for the previous month, along with total recovery reported for each issue
• Track and maintain records of all guest issues and recovery from Sterling/Guest Alerts/Manager on Duty Log
• Enter all guests (internal and external) into Housekeeping log accurately and swiftly; ensure employees are being directed accurately to achieve the most efficient response
• Follow up with employees in various departments to ensure completion
• Manage Out of Order/Service rooms for the day with Operational Departments
• Responsible for Out of Order/service rooms
• Work closely with Engineering Department with Preventive Maintenance Program
• Work closely with Director of Housekeeping and Assistant to achieve 100% room satisfaction
• Post Mini Bar Charges and Laundry charges accordingly
• Investigate and report on all lost revenue daily for Mini Bar and Laundry
• Answer all telephone calls/inquiries within three rings and using proper Telephone Etiquette
• Facilitate room blocking and communicate assignments accordingly for groups/VIPs/Repeat Guests
• Execute all amenities in Go Concierge
• Keep Log of all amenities in spread sheet along with gratuities
• Assign amenities/upgrades for the guests; to be completed by 3:00pm each day
• Balance and block the house; to be completed by 4:30pm each day
• Coordinate all room moves with accuracy
• Work with/direct various departments to ensure that special requests (no feathers, cribs, extra extension cord, etc.) are taken care of prior to guest’s arrival
• Recognize guest preferences and personalize guest experiences
• Prepare shift pass on at end of each shift, Also includes unresolved service request pending
• Complete all end of shift paperwork, including, but not limited to, PMS Cashier Audit report. Notify manager immediately of any shift close out discrepancies and rectify immediately
• Follow/Practice all Universal Service Standards
• All other duties as assigned by the Managers
• College Degree in Business, Hospitality, or Related field preferred
• Strong verbal and written communication skills in English
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 15 pounds without assistance

Retail Housekeeping Associate, Flex Resume Examples & Samples

• Cleaning and maintaining fitting rooms
• Cleaning and re-stocking restrooms
• Other skills
• Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists
• Ability to perform job functions with attention to detail, speed and accuracy
• Ability to ascertain departmental training needs and provide such training
• Responsible for placing or removing guest requested items including rollaways, microwaves, cribs etc
• Restock and organize room attendant closets with all the necessary linens, amenities and guest supplies
• Distribute linens effectively and in a timely manner
• Remove and dispose of trash from all assigned areas
• Remove dirty linens and trash from room attendants carts throughout the day and bring them to the specified areas
• Adhere to Fairmont Scottsdale Princess Grooming Guidelines. Click here to view: http://www.scottsdaleprincess.com/Meet/Grooming-Guidelines
• Previous experience an asset
• Great time management skills
• Ability to multi task efficiently without disrupting guest service
• Manage the operation of the housekeeping and laundry areas through subordinate supervisors and employees to ensure the achievement of departmental productivity objectives and service quality standards
• Establish and maintain cost control system for linen and cleaning supplies inventories. Oversee the budgeting, ordering, and receiving of such supplies to maintain appropriate inventory levels necessary for efficient operation of the hotel
• Develop and implement systems for inspecting and managing the quality of housekeeping and laundry services provided and to ensure timeliness and efficiency of services. Oversee inspections of housekeeping and laundry activities to ensure procedures are followed according to standard
• Responsible for the proper scheduling of staff and work according to productivity standards and forecasted occupancy
• Compile and report information on housekeeping activities and expenses. Provide information to guest services on the status of guest rooms to ensure accurate and timely reporting on room availability
• Recruit, hire, train, and provide career development for housekeeping staff. Conduct performance evaluations and provide feedback for employees
• Develop the department’s annual budget. Monitor and report variances against plan. Keep track of labor costs and related expenses
• Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
• Display a professional image at all times through appearance and dress
• Follow company philosophies, policies, and procedures, and be able to effectively communicate them to subordinates
• Conduct Daily Quality Line ups as well as Housekeeping Departmental meetings
• Ensure that the Housekeeping department, as well as its employees, complies on a consistent basis with all Fire department Safety codes and OSHA guidelines
• Ensure that an accurate inventory is completed at least twice a month pertaining to Housekeeping amenity supplies, standard guest room items, and linen
• Conduct training classes regarding safety, security, department procedures, and service guidelines
• Schedule and conduct monthly staff meetings to maintain good communication and high morale within the department
• Knowledge of Radisson standards and compliance
• Working knowledge of CBA and compliance

Housekeeping Receptionist Resume Examples & Samples

• Opening Department duties in the morning including running reports, preparing assignment papers etc
• Provides organization for a busy office, including filing, correspondence, and telephone communication
• Ensures the safe and efficient storage, handling, distribution and control of Department communication equipment and keys
• Posts on a timely basis all guest requirements, current and updated, and all VIP arrivals on a daily basis
• Complete daily check list and written handover at the end of shift
• Responds to requests for information in a timely and friendly manner
• Ensures all guest information is accurately recorded in guest history
• Records all maintenance requests accurate and informs the engineering or other appropriate department accordingly as per departmental guidelines
• Keeps track of all room status and follows up according to the operational needs
• Assist the Housekeeping Management with stock taking and delivery of requested items accordingly
• Must possess strong interpersonal skills with emphasis on professional communication and organization
• Must be computer literate and proficient with Microsoft Office Suite
• A passion for delivering exceptional levels of guest service Flexibility to work evenings and weekends as required
• The ability to complete, in a timely fashion, all schedules and monitor staffing to insure maximum service, quality, efficiency and productivity. Also to monitor fluctuations in occupancy so that schedules may be adjusted
• The ability to monitor daily assignments to insure that proper quotas and standards are maintained
• The ability to participate actively (as required,) in physical inventories of all uniforms, linens (including food and beverage) and supplies
• The ability to organize and participate in meetings with all staff on a regular basis
• The ability to ensure all daily and weekly payroll reports and sign-in sheets are completed and submitted in a timely manner
• The ability to oversee the start of housekeeping shifts in the morning and evening
• The ability to participate in the monitoring of cost management as it pertains to inventories, issue of supplies, labor and energy
• The ability to make scheduled tours of the hotel, noting deficiencies and ensuring proper follow-up procedures
• The ability to participate in a consistent room’s inspection/Quality Control program which is monitored by the Director of Housekeeping. The ability to maintain permanent records of inspections by room number and date, using computer-aided program(s). The ability to maintain records of inspections for employee files
• The ability to monitor and maintain an energy conservation program for the Housekeeping department
• The ability to become familiar with the Laundry/Valet Department and be able to monitor standards pertaining to guest service, operational efficiency, safety, productivity, quality and personnel
• The ability to work with the hotel and departmental computer systems, especially with regard to how they relate to Housekeeping functions
• The ability to ensure all security policies and procedures are observed in all departments and areas of responsibilities (e.g., keys, linen room, linen closets, and storage closets.)
• The ability to assume all operational responsibilities in the absence of the Executive Housekeeping
• The ability to perform other tasks or projects as assigned by hotel management

Hotel Housekeeping General Manager Resume Examples & Samples

• This position is contingent on contract/task award, or funding, it is located in Anchorage, Alaska **
• Independently directs, assigns, supervises, and guides all assigned housekeeping and janitorial employees
• Completes other accounting, safety, or administrative documentation or record keeping. Completes assigned supply orders and billings
• Determination of the workforce, recruitment and hiring of new staff, supervision of sufficient introduction, execution of performance reviews and training of staff
• Regularly takes, controls, replaces, and disperses assigned inventories
• Daily walks/inspections through the property to make sure all operations comply with applicable standards
• Coordinates associated equipment care and maintenance
• Personally resolves minor maintenance or client emergencies as they occur or takes steps to permanently address them
• Identifies, resolves, or appropriately reports site's safety hazards
• At least five (5) years of directly related experience that demonstrates knowledge of housekeeping or related duties
• A minimum of (5) years’ experience supervising or managing employees
• Certification with the International Executive Housekeepers Association, Inc (IEHA) or equivalent
• Must be fluent in speaking, reading, and writing English
• A valid driver’s license and an acceptable driving record for the past three (3) years to be eligible under NMS’ vehicle insurance policy
• A strong and confident demeanor combined with a high level of humility and eagerness to learn and improve
• Must possess tact and polish required to interact with owners, members, clients, etc
• Must be able to demonstrate leadership in an exceptionally complex and stressful environment
• Must be familiar with budgets, financial reporting and cost analysis
• Must be able to pursue business goals with energy, drive, and initiative
• Must be able to interview, select, and assemble a strong, diverse and multi‑talented team
• Must be able to keep all work activities structured, organized, and aligned with organizational goals
• Must be able to remain in touch with the work environment and current work issues through active involvement and communication
• Must be able to balance multiple activities while still paying proper attention to details

Housekeeping Specialist Resume Examples & Samples

• At least 6 months of experience in housekeeping
• Ability to perform a variety of duties with extreme care and safety
• Good public relations skills and the ability to effectively follow directions and adjust to changing environmental conditions

Housekeeping Tech Resume Examples & Samples

• Cleans floors in patient and non-patient areas
• Maintains facility and furnishings in clean, orderly fashion
• Supports facility's safety and security programs
• Demonstrates conduct in keeping with facility's standards
• Maintain all Hotel guest rooms, public areas, and heart of the house area, ensuring that the highest standards of cleanliness are met
• Hire, train and lead Housekeeping team to ensure a successful operation
• Ensures effective utilization & productivity of all colleagues through staff planning, hiring & adhering to budget
• Creates an environment that allows employees to achieve job fulfillment and provides a path for career development with Fairmont Hotels & Resorts. Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team
• Conduct regular meetings with all external contractor companies to ensure Fairmont standards are consistently met, in a cost effective and efficient manner
• Conduct regular Housekeeping Meetings to keep colleagues informed of policies and procedures, special events, further improvement plans and Guest comments
• Keep informed of the housekeeping standards of competitor hotels
• Provides Guidance and motivation to the Housekeeping Team. Establishes and communicates on a daily basis with the Housekeeping Team. A strong commitment to Colleague Satisfaction
• Interact professionally with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors
• Monitor and audit all Health & Safety aspects of the various Housekeeping departments, ensuring all staff are fully trained and up-to-date on Health & safety issues regarding chemicals, equipment and hygiene
• Minimum of 5 years management experience in Housekeeping is a requirement, preferably with a luxury hotel brand
• Proven hands on management style and ability to lead through example in all areas is essential
• Must be highly organized, energetic and possess the ability to get the job done
• Working knowledge of Outlook, Word and Excel

Custodian, Troy Housekeeping Resume Examples & Samples

• Provide customer service to faculty, staff, students, and guests. Meet customer needs, offer options, resolve problems, and follow up with customers. Maintain friendly, helpful demeanor
• Assist supervisor in prioritizing work orders
• Assist in the training of new custodians and temporary staff in the proper use of cleaning equipment
• Identify and communicate emergency situations to the manager
• Perform other related duties as assigned or requested. The University reserves the right to add or change duties at any time
• Ensure our guest accommodation and all front and back areas are maintained in a spotless condition at all times
• Assume a very hands on management of the day to day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules, and working closely with Rooms Division departments to create a unique and unforgettable experience for our guests
• Coordinate with the Guest Relations and Butler Departments to meet and exceed the needs of our guests
• Select and recruit qualified people, schedule, hire and train all housekeeping staff
• Control all departmental costs including labor, guest room supplies and cleaning supplies, yet ensure services rendered the guests are of the highest standards
• Maintain accurate records on all housekeeping staff and up to date payroll records, submitting transmittal sheets to the payroll department weekly
• Establish and maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms
• Ensure all staff maintains and care for their equipment
• Establish good cleaning and preventative maintenance programs to ensure appearance and life of all furniture, fixtures and equipment
• Establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas
• Work with all departments to meet their needs as it relates to Housekeeping
• Submit yearly capital improvement program budget to management as well as yearly budgets for labor and operating expenses with relation to occupancy forecast
• Inspect daily all areas of responsibility, maintaining the highest quality of standards. This includes public areas, guest rooms, storage areas, uniform, guest and linen areas
• Work with all staff in Housekeeping in maintaining all areas in top quality to ensure the highest guest satisfaction and to meet corporate standards and policies of Four Seasons
• Work with the Laundry vendor to maintain top quality work in all areas of hotel linens and guest and employee cleaning and laundry
• Conduct performance evaluations in accordance with hotel policies, disciplines and makes recommendations for termination of housekeeping staff
• Perform other tasks or projects as assigned by management
• Excellent reading, writing and oral proficiency in the English language
• College degree, preferable in hotel management
• 5-10 years of Rooms Division management experience in a hotel/resort
• Excellent Training and Development Opportunities
• 401k Participation with Company Matching Program
• Complimentary Employee Meals
• Communicates effectively and genuinely with guests, team members and other departments
• Maintains a friendly and caring demeanor at all times in a fast pace environment
• Demonstrate team work by co-operating and assisting colleagues as needed
• Able to find guest centric solutions
• Promote hotel services, facilities and outlets, provide guest with information such as local attractions and directions, using the James Report to increase guest satisfaction
• Is responsible for all departmental training
• Requisitions all Housekeeping supplies and equipment and maintains adequate inventory levels to provide a clean, safe and comfortable environment
• Coordinates repair needs or permanent maintenance requests with chief of Engineering
• Prepares and planes the Housekeeping Department’s budget and submits to the General Manager for review and approval
• To ensure guest satisfaction by performing such duties as attending to their request and inquiries courteously and efficiently, and accepting changes or additions in work hours which are necessary for the uninterrupted service to hotel guests and patrons
• To continuously endeavor to improve the knowledge of the job
• Ensure that guest details are not disclosed
• Maintains high confidentiality in regards to guest privacy
• Notifies Loss Prevention regarding lost and found objects
• Ensure that all potential and real hazards are reported appropriately and immediately
• Fully understands the hotel’s fire, emergency, and bomb procedures
• Anticipates possible and probable hazards and conditions and notifies Security
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language, language and conduct
• Be involved in departmental meetings and committees
• Strong Oral and written communication skills
• Able to work nights, weekends and holidays when business needs dictates
• Able to work in fast paced, stressful environment
• College Degree or equivalent and minimum of two (2) years experience as a Director of Housekeeping in the hospitality industry, preferably in a luxury hotel

Dispatcher / Housekeeping Admin Assistant Resume Examples & Samples

• Answer phones and direct requests to appropriate personnel/departments according to the Rock Resort Standards
• Maintain the engineering log, by paging engineering and following up to ensure all requests are taken care of
• Provides superior customer service at all times and follows the Rock Resorts etiquette guidelines
• Fills water bottles for the housemen during downtime
• Serves as a liaison between Housekeeping Supervisors, Housemen and Room Attendants, as well as Engineering and Front Desk
• Organizes and cleans the housekeeping office area. Restocks papers, dusts and sweeps area, organizes inventory and boxes
• Knowledge of Microsoft office computer skills. -required
• Knowledge of hotel system preferred. LMS/HotSOS. -preferred

Retail Housekeeping Associate, Temporary Resume Examples & Samples

• Regular, dependable attendance and punctuality
• Education/Experience
• Communication Skills
• 30 lbs. May occasionally involve stooping, kneeling, crouching, and climbing ladders

Housekeeping Scheduler Resume Examples & Samples

• Maintains working knowledge of Hotel Service Optimization System (HotSOS)
• Monitors all Housekeeping, Environmental Services, and Hotel Services work to ensure timely completion
• Dispatches HotSOS service orders as necessary using telephones, radios, or HotSOS electronic dispatch
• Monitors HotSOS user accounts to ensure proper configuration with teams and devices including Blackberrys
• Receives and dispatches calls using a combination of telephones, radios, and HotSOS
• Runs reports such as late checkouts, out of service rooms, and guest arrivals
• Works with Housekeeping Supervisors and the Front Desk team to resolve room status discrepancies between the Front Desk and Housekeeping
• Verifies room status and guest information
• Prepares reports using Microsoft Excel
• Receives and sends reports using Microsoft Outlook email
• Logs employee call-offs in the scheduling program
• At least 1 year of experience as a Status Board Operator or similar role
• At least 2 years of experience using Microsoft Outlook, and Word
• At least 1 year of experience handling multiple phone lines
• At least 2 years of previous customer service experience
• Ability to type 30 words per minute
• Worked varied shifts, including weekends and holidays

Housekeeping, Saint Joseph East, Days, Pool Resume Examples & Samples

• Completes stat requests
• Identifies and reports work orders for maintenance needs
• Greets and directs visitors, patients, physicians and associates and responds to inquiries for directions and/or services
• Attends in-service education meetings to enhance growth and the development of skills
• Basic computer skills preferred
• At least 5 years of experience in a leadership role in the hospitality/gaming industry
• Working knowledge and experience in implementing and managing safety guidelines, proper chemical usage, handling of biohazard materials, injury prevention and OSHA regulations
• Strong computer skills including Word, Excel, Outlook & Powerpoint
• Prints all required reports daily to make up room attendant assignments according to established productivity standards ensuring that all special requests are completed
• Must maintain constant communication with other departments
• Maintain "Lost and Found" procedures and policies according to standards
• Monitors and acts on guest traces as needed including ordering, logging, tracking and returning rental equipment
• Monitors and maintains orderliness of laundry/dry cleaning pick-up and delivery
• Complete maintenance requests daily for all maintenance issues reported. Log and track completion
• Shift will be from 11:00am to 7:30pm
• Must be able to work weekends
• Clean and prepare arrival rooms. In the room clean glass windows and glass doors. Conduct high dusting of the room (i.e. headboard, ceiling fans, and vents). Ensure the cleanliness of all lanais, lanai furniture, railings, fixtures, entryways, and stairs of all guest rooms
• Delivery and pick-up guest request items when assigned (i.e. irons, ironing boards). This also includes making up and delivering cribs and rollaway beds. Assist in moving beds and furniture as requested
• Assists Housekeepers as required. Helps move beds and furniture, turns mattresses, removes or hangs sheers and drapes
• College degree preferably specializing in hotel/restaurant management or business
• At least three years previous experience in supervisory position in Housekeeping
• Knowledge of housekeeping service and labor control
• Be part of a cohesive team with opportunities to build a successful career with global potential
• Holiday, vacation, and sick pay
• Discounted RTD Flex Pass for employees
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Access to the Hotel’s health club facilities
• Complimentary dry cleaning of employee uniforms

Housekeeping PM Supervisor Resume Examples & Samples

• Previous experience in Housekeeping is required, supervisory experience preferred
• Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
• Directing the day-to-day activities and assignments of Housekeeping staff, ensuring proper coverage, developing and communicating departmental strategies and goals, and assigning/prioritizing work duties
• Leading the performance management of Housekeeping staff, including regular and timely performance appraisals, coaching and application of the progressive disciplinary process, when appropriate
• Maintaining complete knowledge of, and complying with, all Company and department policies, service procedures and standards
• Leading the hotel’s Quality Inspection Program
• Ensuring all Housekeeping associates receive the proper training on quality and service standards, and are provided the necessary tools and equipment to effectively carry out their job functions
• Conducting daily briefings and monthly departmental meetings to keep staff informed and updated on policies & procedures, special events, and important items of note
• Compiling the annual budget and regular linen acquisition
• Reviewing staffing levels to ensure luxury service levels, operational needs, and financial objectives are met
• Maintaining accurate payroll records and regular inventory records of all uniforms and supplies
• Creating and maintaining constructive working relationships within the department, as well as with other departments in the hotel, particularly the Front Desk
• Performing all other duties as required
• Thorough knowledge of hotel and Housekeeping operations
• Demonstrated ability to manage labor effectively
• Must be self directed, motivated and demonstrate exceptional service, interpersonal, and analytical skills
• Outstanding communication skills in all interactions, both verbal and written
• Fluency in English, both verbal and written
• Strong conflict resolution/management, facilitation, and decision-making skills
• Technologically savvy, possessing a strong knowledge of all Microsoft Office software
• Proficiency in Opera Property Management System, HotSOS, ADP EZLabour, Heath Labor Management System
• Knowledge of WCB, WHMIS and safety procedures
• Verify room status; report room discrepancies; prioritize and update status of check-out rooms
• Ensure that assigned staff members have reported to work and coordinate all necessary breaks
• Assigns designated work sections to the Housekeeping Supervisors, Room Attendants, and Housepersons
• Maintains and assigns work orders through the hotel’s work order tracking system, HotSOS
• Maintain inventory stock to ensure adequate supplies
• Responsible for overseeing the effective operation of the Uniform Room as well as alter and repair employee uniforms
• Maintains the Uniform inventory system, Invotech, for accuracy
• Unpack new uniforms and inspects them for quality and size
• Inscribe new uniforms with identifying marks with marker
• Maintain employee records regarding number of uniforms issued, size, repairs completed, etc
• Maintain employee attendance records and communicates tardies/call-outs to Director of Housekeeping
• Ensures proper staffing levels are correct for current day and next day operations
• Provides relief to the Housekeeping Supervisors in their absence or when instructed by the Director of Housekeeping
• Ensure guest laundry and dry-cleaning orders are attended to promptly
• Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs
• Promptly handles guest complaints or requests
• Acts as a liaison to the hotel between Housekeeping and all other departments
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Housekeeping Associate Resume Examples & Samples

• Respects guests' privacy while working (for example, by respecting the "Do not disturb" sign)
• If asked, explains to guests how to use certain equipment
• Cleans and tidies rooms, bathrooms and common areas, applying the rules of hygiene and cleanliness and respecting both the procedures set up by the Housekeeping Manager and the reference guidelines defined by the brand
• Checks that equipment is in good working order, informing the Housekeeping Supervisor of any anomalies
• Is responsible for the "master key"
• Is familiar with the hotel's offer, and informs and encourages guests if asked about services
• Applies the hotel's security regulations (in case of fire etc)
• Applies the ISO 9001 quality certification requirements that impact his/her role
• Must be able to communicate fluently in English, both written and verbal
• Bi-lingual English/Spanish
• Successful candidate must possess legal work authorization in the United States
• The Director of Housekeeping ensures that our guest accommodation and all areas front and back of house are maintained in a spotless condition at all times
• The primary responsibility of this role is to ensure that Four Seasons standards are met through the effective training and management of our Housekeeping team, ensuring that labor and other costs are controlled without compromising quality, and coordination with all other departments of the hotel
• A passionate and a self motivated leader, with excellent personal presentation and interpersonal skills
• Manages and monitors fiscal budget, operations, and marketing strategies to produce both short term and long term profitability for MGM Grand
• Manages the delivery and measurement of guest services consistent with the company’s core service standards and brand attributes
• Provides input into the research, development, evaluation and implementation of new products, services, technology and processes to ensure MGM Grand’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
• Conducts daily briefings and schedules meetings with Guest Room Attendants (GRA’s) and Housepersons
• Ensures the cleanliness of all rooms, hallways, lockers, and lobbies
• Faxes Due-Out Report to the Front Desk on a daily basis
• Inspects twelve (12) rooms in written form daily – six (6) occupied, six (6) checkouts to ensure that service levels are in accordance with MGM Grand quality standards. Randomly inspects twenty-eight (28) rooms done by GRA’s daily
• Counsels and disciplines team members that violate department and or MGM policies, practices or procedures through progressive counseling guidelines
• Reports repairs and prepares service call requests for maintenance
• Supervises/Manages the Housekeeping team to include efficient staffing, team member development and training, performance management and policy enforcement
• Responds effectively to guest inquiries related to MGM Grand Detroit and the downtown Detroit area providing excellent guest service
• High School diploma or equivalent. Bachelor’s degree in Hospitality, Business Administration or related field preferred
• One year experience as a Housekeeping Supervisor/Inspector or Assistant Housekeeping Manager at a major hotel/resort complex or the completion of a four year hospitality degree with a supervisory Hotel Operations Internship
• Proficient knowledge of Microsoft Office to include Word, Excel, Access and Power Point and Microsoft Project
• Self-motivated with excellent organizational skills and attention to detail
• Bilingual abilities preferred
• Ability to lift and carry up to fifty (50) pounds at a time
• Ability to push and pull heavy items and equipment
• Ability to function in a fast paced environment, under short time constraints, and within established deadlines

Customer Service Housekeeping Resume Examples & Samples

• Able to follow directions
• Work in an environment that at times can be hot and humid
• Maintain a neat and orderly work station
• Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
• Minimum of one year experience
• Understanding of basic kitchen sanitation
• Must be able to work holidays, weekends, and varied shifts
• Must be able to perform repetitive tasks and stand for extended periods of time
• Minimum of 2 years experience as Housekeeping Supervisor in 4* or 5* Hotel property
• Excellent customer service and organizational skills
• Excellent English communication skills
• Can work extended hours and various shift
• Proficient knowledge of Opera system
• Support the Crowne Plaza hallmarks and standards
• Vacuum, dust, change linens and clean the bathroom according to standards and procedures
• Notify supervisor when complete so rooms may be sold or occupied
• Report needed repairs or unsafe condition of room to supervisor
• Keep linen room locked; linen cart neat and organized to standards
• Maintain security of equipment, keys, and supplies issued each day
• Respond to housekeeping requests from guests or management in a timely, efficient manner
• Report lost and found articles to supervisor
• All other duties as required

Housekeeping Utility Shampooer Resume Examples & Samples

• Shampoo carpets, chairs and couches using shampoo equipment
• Remove stains from carpets and upholstery using appropriate chemicals and equipment
• Log and report all completed rooms and chairs, indicating availability for release to inventory
• Clean and maintain equipment/tools to ensure proper working order

Housekeeping Night Porter Resume Examples & Samples

• Set up meeting and event rooms
• Ensure compliance of brand standards
• Knowledge of menu content, menu changes, and promotional activities
• Ensure the Conference & Banqueting areas are kept clean and tidy
• Ensure Refreshment breaks are served at the correct times
• Able to work in all areas of Food & Beverage including Bar, Restaurant, Room Service and Conference & Events
• Welcome guests in a polite and friendly manner
• Follow cash handling procedures, if required
• Manage guest queries in a timely and efficient manner
• Comply with local licensing laws
• Commitment to delivering high levels of customer service
• Ability to work on your own or in teams
• Previous Food & Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations
• More than 250 properties in countries throughout the world
• More than 230 million cookies have been served, and still baking!
• Hotel chain continues to grow rapidlyFeatures the signature Sweet Dreams® Sleep Experience
• Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards
• Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper
• Support managing, training and developing the team
• Deputise in absence of the Executive Housekeeper
• Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
• Excellent leadership, interpersonal and communication skills
• Knowledge of Workplace, Health, Safety and Hygiene is essential
• A passion for delivering exceptional levels of guest service
• Performs other duties as needed. (5% time)
• Excellent verbal and written communication skills
• Ability to work under pressure
• Strong ability to multi task
• Strong mathematical skills
• Five + years as housekeeping leader

Administrator Housekeeping Resume Examples & Samples

• Answer all Housekeeping lines and dispatch responses accordingly, (i.e.; Maintenance, PBX, Front Desk, Housekeeping employees, guests, etc.)
• Issue all keys and radios for use throughout shift ensuring proper control procedures are being utilized
• Log all incoming calls and dispatch responses indicating time dispatched, person issued to and time completed
• Receive A.M./P.M. Housekeeping reports and update room status in computer according to report
• Log special guest requests for service times on a daily basis and ensure request is dispatched to appropriate Supervisor
• Maintain positive Guest/Employee relations when handling requests, inquiries or complaints
• Prepare Supervisor clipboards with computer reports and appropriate forms for use throughout the shift
• Organize and file all daily paperwork
• Enter all work orders into Housekeeping computer system
• Must be mature, possess excellent communication skills (verbal, written and proofreading) and the ability to interact effectively at all levels of the organization
• Excellent organization and multi-tasking skills and very detail oriented
• Highly proficient in MS Office Application including Word, Excel, Outlook and PowerPoint
• Properly manages highly confidential information
• Ability to work as a strong team member and independently under critical time deadlines and to reevaluate priorities while exercising discretion, good judgment and diplomacy

Franchised Manager, Housekeeping Executive Resume Examples & Samples

• Minimum three years progressive housekeeping management experience
• Minimum two years hotel operations experience preferred
• The ability to lead and work effectively with employees, and other department employees, guests, and management
• Working knowledge in all aspects of Housekeeping Department
• Knowledge in various computer applications including Microsoft office, Outlook, LMS and software used for housekeeping
• Understanding of Kronos, scheduling and managing daily FTE levels
• Knowledge of pertinent laws and regulations impacting housekeeping including OSHA
• Ability to be productive in a high traffic environment

Housekeeping Trainee Resume Examples & Samples

• The student must be enrolled in an University/School program in order to be eligible for this position
• At the moment of the final interview the student must provide a permit that allows him to perform an internship in Europe or an European passport
• Good level of English is mandatory (Italian language knowledge would be a plus)
• Time Frames: this is a 6 Months Internship in between March and October 2017

Surgical Services Housekeeping Resume Examples & Samples

• Hospital housekeeping experience preferred
• Must be flexible to changes in work tasks and schedule
• Must demonstrate a positive work ethic, initiativeand good judgement
• Should be safety conscious and work well with changing priorities
• Must be able to lift fifty (50) pounds
• Candidate will be required to pass a criminal and educational background check as well as a pre-employment physical which includes a drug screening
• Lifting and carrying 20 pounds
• Cleaning guest rooms
• Delivering items to guestrooms
• Inspects the work of a team of Room Attendants and Housemen responsible for the cleaning and upkeep of a specific area of the hotel
• Schedules work to be done daily, collects room and floor status sheets for assigned work areas. Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met. When standards have been missed, brings employee back to room to correct the deficiency. Coordinates work orders in assigned section. Follows up to be sure work is completed. Releases checkout rooms to be sold
• Monitors the performance of Housemen. Assures that there are sufficient supplies on the guest floors. Checks cleanliness of guest corridors, stairwells, elevators and Linen Closets
• Monitors inventory levels and completes purchasing requisitions if required
• Glitch management
• 2-3 years of experience of hospitality experience
• Demonstrate expertise and knowledge of all services/features, hours of operations, room types, daily house count and expected arrivals/departures, room availability status, scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Take ownership to recruit, hire, train and successfully support and manage the talent of all new and existing team members
• Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form
• Communicates effectively, both verbally and in writing, to provide clear direction to team members. Hires, trains, coaches and counsels Housekeeping team. Performs reviews of the Housekeeping Department management team. Manages and motivates management team in the administration of their duties
• Plans, organizes and monitors staff activities to ensure compliance with quality standards set by hotel which requires continuous visual inspection of guest rooms and public space areas including food and beverage outlets, meeting rooms and offices
• Manages finances of housekeeping operations including budget and inventory controls. Analyzes data and compiles reports on expenditures, wages, labor, supplies, etc., in relation to hotel financial forecasts and budget. Establishes and maintains systems and controls to provide adequate supplies for efficient operation of department
• Evaluates condition of furniture, fixtures, décor, etc. Makes recommendations and assists in the coordination of rehab projects. Works with the general manager and director of property operations to administer the repair and maintenance program as it relates to public areas and guest rooms
• Attends executive level meetings to obtain and disseminate pertinent information
• Establish and maintain the ultimate of cleanliness and institute work rules to accomplish same
• Coordinate with Human Resources in establishing training methods and procedures for development of employees
• Develop working schedules to meet peak end stock periods and always remain within the labor low requirements
• Maintain a close payroll control
• Keep a close liaison with Front Office to ascertain and meet anticipated guest check-in and check-out
• Provide daily inspector of all areas to provide hotel standards and address necessary orders to correct shortcomings
• Meet regularly with Engineering to ensure smooth flow of repair work
• Keep good room and F&B linen inventory and assist with control of such
• Prepare annual Housekeeping (FF&E) and Operating Equipment Budget in consultation with Management
• Prepare annual Uniform Budget and controls maintenance and issuance of uniforms
• Meet with salesmen or outside consultants in order to keep informed of development and be updated on all new and/or improved chemicals
• Work closely with Managing Director in order to keep expenses within monthly forecast
• Work closely with Purchasing Agent to ensure regular purchase and flow of supply and to keep a close supervision on Housekeeping storeroom inventories
• Keep a close control of all supplies, making sure that we requisition on a timely basis so as not to disrupt the work flow
• Keep a good control of the night contracted cleaning company in all areas
• Maintain all linen closets in good standing
• Make recommendations to management for modernization of equipment and chemicals
• Oversee the running of Laundry department and quality control of all materials
• Ensure the availability of correct guestroom linen and food and beverage linen at all times
• Attend specified hotel meetings
• Keep in compliance with all OSHA regulations
• Hold regular staff meetings
• Keeping good control of department keys, beeper and radio
• Ensure that all employees are correctly attired and show a positive attitude always
• Experience: Minimum two years’ experience as an Executive Housekeeper for a luxury or ultra-
• Language: Required to speak, read and write English, with fluency in other languages preferred
• Physical Requirements: Must be able to exert physical effort in transporting _____ pounds, endure various
• Manages the staff of the Housekeeping Department. Interviews and trains the staff. Conducts Performance Evaluations and disciplines staff when needed. Assures daily labor report and bi-weekly payroll submission is accurate and complete. Ensures communications and follow-up on any problems, guest requests or special requirements
• Schedules staff. Makes or coordinates the daily assignment of work. Oversees the start of each shift. Monitors daily assignments to assure that productivity and quality standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily including a number of Guest rooms
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Responds to all guest requests in an accurate and timely manner. Coordinates the housekeeping needs of any Condominium or Co-op owners. Interaction with guest will be in person and by phone
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Guest Supplies, Cleaning Supplies and Contract Services. Participates in periodic Linen, Uniform and Supplies Inventories. Assures that equipment is properly maintained. Assists in the preparation of the annual budget for labor and operating expense and for items to be included in the annual Capital Plan
• Assures effective operation of the Laundry/Valet Department in the absence of the Laundry/Valet Manager. Assists the department when needed
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees Responds swiftly and effectively in any hotel emergency or safety situation
• It is required for the candidate to be fluent in Spanish

Housekeeping Common Resume Examples & Samples

• Responsible for constant cleanliness by providing housekeeping throughout the resort and ensuring a clean environment for guests: Maintains resort interior by dusting and polishing furniture, counters, mirrors, fixtures; washing floors, windows, counters, walls, and woodwork; sweeping, scrubbing and mopping floors; cleaning and vacuuming carpets; re-supplying restrooms and locker rooms with necessary paper products. Removes trash and maintains interior appearance by picking up debris, emptying containers, transporting materials to disposal area; recycling materials. Observe precautions required to protect hotel and guest property, and report damage, theft, and found articles to supervisors. (55% time)
• Performs other duties as needed (5% time)
• Small cleaning equipment experience
• Experience with general cleaning concepts
• Six months related housekeeping or building maintenance experience
• Responds to all emergency call which includes monitoring the alarm system
• Dispatching and directing the proper crafts to the location, notifying other departments and the alarm-company of the situation
• Present a positive, professional, and courteous image, to ensure guest satisfaction
• Prior customer service/administrative support or housekeeping experience required
• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Relay comprehensive, accurate information to proper parties in urgent or emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Dispatch team members as fit to deliver items to rooms
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc
• Establish and maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to Highgate Hotel standards
• Balance and clear room status nightly; compare the p.m. housekeeping report with the PMS room status report and resolve any discrepancies
• Review Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis
• Ensure sign off of all Service Standards by Position competencies for Housekeeping staff
• Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department
• Focus the Housekeeping Department on their role in contributing to Medallia Scores
• Must be profecient with MS Word and MS Excel
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
• Must be able to multitask and prioritize departmental functions to meet deadlines
• Must be able to maintain confidentiality of information
• Ensure employees are at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees
• Inspect all rooms assigned to Room Attendants on a daily basis to ensure that standards and productivity levels are being met and maintained
• Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office daily
• Initiate work orders for repairs and maintenance; follow through on each work order until completed
• Oversee training of Room Attendants. Ensure completion of regular maintenance and cleaning projects
• Perform other duties as requested by management
• Clean and service assigned rooms or public areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, refrigerator, coffee/tea maker, cups, glasses, silverware removing trash/rubbish, cleaning windows etc
• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
• Handle and store chemicals in line with hotel regulations and any local legislative requirements
• Greet and acknowledge guests
• Monitor and control supplies and amenities, and minimise waste within all areas of housekeeping
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service
• May have turndown duties
• May assist with other duties as assigned
• To work in all areas of housekeeping including rooms and laundry as per business needs
• Previous hotel experience in the same field
• Must be a team player
• Communicates effectively in English thru verbal, written or listening means

Manager of Housekeeping Operations Resume Examples & Samples

• Assists in managing the execution of all operations in the rooms area departments (e.g., Front Office, Engineering/Maintenance, Housekeeping)
• Performs other duties, as assigned, to meet business needs
• Provides excellent customer service by being readily available/approachable for all guests
• Strives to continually improve guest and employee satisfaction
• Verifies that all team members meet or exceed all hospitality requirements
• Assists in performing required annual Quality audit with General Manager (GM) & Regional Director (RD)
• Verifies that a viable key control program is in place
• Strives to maximize the financial performance of the department
• Performs all required safety related procedures related to the safety of self or others such as proper use of detergents, germicides, or other supplies
• Cleans patient rooms, surgical areas, offices and waiting areas using cleaning chemicals and disinfectants
• Operates various types of cleaning equipment
• Able to change workload according to stat calls/department needs

Data Entry Housekeeping Resume Examples & Samples

• Process all external and internal calls either by redirecting calls or assisting the caller
• Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel
• Handle and distribute, voice messages and written messages for internal and external Guests
• Have full knowledge of the hotel’s emergency procedures
• Clean all assigned guestrooms including: dusting, making beds, soiled linen removal from rooms, and retrieval of clean linen from linen closets, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
• Sign in and out master keys daily
• Follow departmental policies and procedures and service standards
• Previous customer/housekeeping experience related experience an asset

Housekeeping & Engineering Facilities Manager Resume Examples & Samples

• High school diploma or GED; 3 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing
• Assists in supervising construction to ensure timely completion of projects within budgetary guidelines
• Collaborates with owner’s asset manager on decisions concerning capital improvements to the facility
• Builds positive relationships with external customers (e.g., city building/zoning department, fire prevention bureau, vendors)
• Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
• Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
• Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
• Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
• Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
• Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
• Acts on behalf of the Executive Housekeeper in his / her absence as assigned
• Works with Superior and Human Resources on manpower planning and management needs
• Works with Superior Director of Finance in the preparation and management of the Department's budget
• Strong Leadership skills in managing teams

Housekeeping Operations Manager Resume Examples & Samples

• Hotel Management/ Hospitality & Tourism degree or equivalent diploma is an asset
• Housekeeping experience preferably in a supervisory role
• Proven leadership skills with the ability to engage and motive Colleagues
• Ability to motivate colleagues
• Organized, proactive and innovate with the ability to work cohesively as part of a team and provide outstanding service to our guests
• Proven interpersonal and communication skills, both verbal and written, with the ability to build strong relationships with colleagues, peers and superiors
• Hours need to be flexible to accommodate to operational needs, must be able to work all shifts
• Previous experience in housekeeping/rooms division, minimum 2 years experience in a similar establishment, required
• Computer literacy and excellent skills with all Microsoft Window applications required and previous experience with Property Management System or equivalent is an asset
• Provides input into, and executes, strategic plan for assigned department(s) consistent with the strategic vision of the division and Mandalay Bay Resort & Casino
• Provides input and direction in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short-term and long-term profitability for Mandalay Bay Resort & Casino
• Provides input into, and executes, the development, implementation, and measurement of guest service standards within assigned department(s), consistent with the company’s established guidelines/standards
• Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure Mandalay Bay Resort & Casino’s competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment
• Directs Human Resources responsibilities for Housekeeping to include
• At least 2 years of supervisory experience as a department head
• Working knowledge of a hotel management system
• Working knowledge of the legal ramifications/implications of various employee and guest actions, both in a bargaining and non-bargaining unit environment
• Working knowledge of chemicals, formulas, fabric equipment, production, flow methods, etc
• Strong leadership qualities, sound judgment, superior decision-making, and problem-solving skills
• Effective listening abilities
• Ability to lead and mentor a team
• Working knowledge of MS Word, Excel, and Outlook
• Answer the telephone as per the hotel standard
• To answer the phone and log all messages
• To control the pager distribution & return
• To coordinate VIP rooms , make up rooms
• To inform security of any emergency brought to Housekeeping’s attention
• To update room status whenever required
• To distribute VIP assignments
• To respond promptly & politely to any requests from Royal Service. Details to be noted in the logbook and follow up accordingly
• Maintain good working relationships with your own colleagues, superiors & other departments
• Know the fire & safety rules of the hotel
• Execute any other tasks as required
• Delivers housekeeping related items (i.e. towels, soap, toilet paper, etc.) to members, owners and guests as needed and/or requested
• Answers incoming calls to the department, speaking with a clear voice, and using proper telephone and radio etiquette
• Creates work orders and delivers requested items within a 15-minutes timeframe
• Perform cleaning duties, as needed
• Assist with pre-arrival checks, as needed
• Adheres to Company standards and maintains compliance with all policies and procedures
• No prior experience or training required
• Perform general cleaning duties in public areas of the Casino Facility. Areas may also include Casino gaming floor, banquet rooms, restaurants, retail shops, museum, elevators, escalators and back-of-house employee locations (e.g. locker rooms, administrative offices etc.)
• Carpet cleaning in halls & corridors, unobstructed and obstructed space by cleaning edges, spot cleaning and shampooing with specialized equipments, as directed
• Clean hard floor surfaces in halls & corridors, unobstructed and obstructed spaces by dust mopping, wet mop & rinse, using equipment as directed
• Perform dusting and polishing duties on slot machines, art works, pictures, walls, columns, stair wells, baseboards, waste cans, furniture and fixtures to the highest established standards
• Perform cleaning duties on windows and doors while utilizing tools to achieve established high standards
• Remove all trash and debris, clean all trash cans in assigned zone areas
• Conduct all guest and staff interactions in a pleasant and helpful manner and be knowledgeable of and forthright with information about our property and services
• Maintain a clean working area at all times and ensure that equipment and work materials are not left in an unsafe or unsightly manner
• Must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using combination of knowledge, skills, and abilities in the following areas
• Must have the ability to respond to common inquiries or complaints from guests
• Must be able to read and write to facilitate the communication process
• Walking 40% of the time
• Standing 30% of the time
• Bending and lifting 30% of the time
• Lifting/moving maximum of 5 to 75 lbs
• Ability to see 20/20, color, and/or peripherally
• Must be able to push and pull carts and equipment up to 75 lbs. on a regular bases and continuing basis
• Requires manual dexterity to use and operate necessary equipment
• Clean windows and mirrors
• Vacuum carpeted areas
• Sweep and mop all hard surface areas
• Remove trash from trash containers
• Dust and polish furniture and equipment
• Maintain assigned work area clean at all times
• Report any repairs needed in work area or company equipment to supervisor
• Attend departmental and company meetings, as required
• Ability to understand and perform duties in accordance with
• Previous Housekeeping Managerial experience is required
• Successful candidate must possess legal work authorization in United States
• Be part of a cohesive team with opportunities to learn, grow and develop
• Have access to a robust benefit plan
• Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained
• In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards
• High School diploma or equivalent required. College course work in related field helpful
• Two to three years of progressive experience in a hotel or related field preferred

Casino Floor Housekeeping Resume Examples & Samples

• Displays a solid understanding of all cleaning equipment and use of related cleaning chemicals
• Walk the entire casino and building complex public areas inspecting, demonstrating procedures
• Communicate effectively, written and verbally, with all guests, employees and managers within the casino and building complex
• Inspect lobbies, public and employee restrooms, offices, meeting rooms, food/beverage outlets and all back of house areas. Submit written inspections to appropriate management
• Follow through on all projects completed and/or scheduled
• Know cleaning supplies available and how to use them properly. Have working knowledge of equipment and be able to demonstrate its proper operation to others
• Attend shift and departmental meetings
• Follow Company and departmental policies and procedures
• Follow established key and chemical procedures
• Follow and enforce safety and lost and found procedures and guidelines for energy conservation
• Cross-train in areas as assigned or scheduled
• Job Tasks must be finished in a timely manner according to department standards
• Always conduct oneself in a manner that reflects a positive and professional image
• Ability to establish rapport with other team members throughout the property
• Maintain a positive attitude at all times
• Ability to be on time to each scheduled shift
• Be able to work in a fast paced environment

Casino Housekeeping / Deep Cleaners Resume Examples & Samples

• Lead, train and develop required skills
• Display solid understanding of all cleaning equipment and use of related cleaning chemicals
• Walk the entire casino and building complex public areas inspecting,
• Demonstrating procedures
• Communicate effectively, in writing and verbally, with all guests, employees and
• Managers within the casino and building complex
• Know cleaning supplies available and how to use them properly Have working
• Knowledge of equipment and be able to demonstrate its proper operation to others
• Follow established key, radio and chemical procedures
• Follow and enforce safety and lost and found procedures and guidelines for energy
• Conservation
• Skilled in English grammar and spelling
• Good organization skills
• Understand and comply with all Company and departmental rules and regulations, policies and procedures
• Ability to read, write and communicate verbally in English
• This is a uniformed position, which requires that team members are in compliance with uniformed appearance standards while on duty
• Engage in good safety practices
• This position performs all cleaning of patient rooms and/or assigned areas with minimal interference to others
• Maintaining a safe and clean environment
• Identifying safety issues related to housekeeping
• Previous housekeeping experience is highly preferred
• Must work independently andas part of a team
• Must work without continuous supervision
• Must be able to read and understand material safety data sheets and instructions for mixing and use of cleaning chemicals, and able to fill out chemical identification stickers
• To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale
• Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service
• Ensure to remain alert, courteous and helpful to the guests and co-workers at all times
• Responsible to clean the room, the public area, Executive Office etc., and other duties as assigned
• Able to work under pressure and meet deadlines
• Strive for results (Success oriented, pro-active)

Housekeeping Floor Person Resume Examples & Samples

• Maintains all floors, i.e., stripping, refinishing and daily maintenance of various floor types and surfaces
• Empties trash as specified in workflow
• Insures that all entrance ways are clean and that they are maintained
• Completes all assignments as scheduled
• Maintains equipment in good working condition and returns it to the proper storage location after use
• Checks stock and notifies supervisor of supplies used
• Follows center's policies and procedures

Housekeeping Office Admin Resume Examples & Samples

• Answer the housekeeping office line and communicate between various departments within Hospitality, and the resort as a whole
• Dispatch radio communication as needed for housekeepers, front desk, and maintenance
• Make daily cleaning assignment sheets for housekeepers, making sure that all arrival rooms and daily housekeeping service rooms are covered and that everyone has a fair workload
• Follow established health and safety procedures for using cleaning chemicals, tools, etc
• Administrative experience and organizational skills desirable
• Make sure that all requests are delivered in timely manner
• Make sure that all items delivered to the guest rooms are clean and in working order
• Check store rooms for availability of cribs, high chairs, pack & play and bed rails and ensure they are in safe condition
• Replenishes linen and guest amenities
• Assists co-workers as requested
• Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
• Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, mops, spray bottles, carpet care equipment, hard floor equipment, hose
• Exposure to cleaning chemicals, vibrations, humidity, cold, heat, dust and noise
• Ability to read and recognize room numbers
• Able to lift 75lbs; push/pull carts of 150lbs
• Uses the following Personal Protective Equipment (PPE): gloves, safety shoes, safety glasses
• Carries out reasonable requests of supervisor or management
• Previous hospitality experience
• High School / GED
• Previous related experience
• Fosters an environment of outstanding customer service to all departmental employees
• Assists with the coordination of all daily housekeeping requests. Assists with daily room assignments and various productivity and brand standards tracking logs. Ensures work requested is completed to the delight and satisfaction of all guests. Assists on all guest activities as required by management
• Assists Housekeeping Manager on coordinating efforts with outside contractors and vendors. Assists in coordinating with Engineering on a comprehensive preventative maintenance program for all units and facilities. Coordinates efforts with the Front Desk and Maintenance, when required, to ensure owners/guests needs have been met
• Assists the Housekeeping Manager in the monitoring and creation of all department operating budgets with accountability for reporting on any variances. Assists with ordering and inventory
• Assists Housekeeping Manager with the organizing, instructing, training and record keeping of all Housekeeping training and safety awareness programs. Promotes safety awareness among all members of the department, adhering to resort and legislative procedures and regulations. Active participation of the property’s safety committee. Ensure that the property’s Emergency Preparedness and Safety Awareness Plan(s) are updated and current at all times
• Maintains effective communication and interaction with the Housekeeping Manager and all other departments of the property, ensuring Management is aware of any unresolved problems or issues, and any upcoming potential problem areas
• High School graduate or equivalent required
• Two to Three years of administrative experience in a fast paced environment required
• Strong computer skills to include Word, Excel, PowerPoint and Access
• At least 2 year college (associate) degree preferred

SC Housekeeping Level Resume Examples & Samples

• Participate in maintaining in Service Center readiness for AIB as a member of the Housekeeping team under the supervision of warehouse management
• Address Housekeeping issues and improvements to the sanitation process with minimal interruption to Operations
• Understand risks with relation to Food Safety issues, and follow approved allergen cleaning practices
• Cooperate with all departments to effectively support the Service Center team on short, medium, and long term objectives
• General Warehouse duties to include sweeping and scrubbing the entire floor including under conveyors at Bridge, Decline lanes, and Spurs. (Air hose can be used)
• Audit and maintain cleanliness of the Compactor and Damage BIB Area
• Audit for compliance and cleanliness of all warehouse aisles, Pick Face Area, Cooler, 18 inch white line, inside and outside dock doors
• Pick-up trash throughout the grounds, empty exterior trash cans, pick up cigarette butts in designated smoking areas
• Maintain a flexible work schedule to meet the changing needs of the Service Center; work schedules may require working an early/late shift, and including Holidays
• Follow directions
• Ensure all guest concerns are addressed promptly, effectively and all affected departments are notified through guest log
• Ensure high morale and productivity levels are achieved, through detailed communication, training, development
• Work closely, while building excellent relationships, with all departments within the hotel, communicating day to day updates and changes
• Coordinate and provide administrative support to all areas of the Housekeeping department, including office opening and closing, daily room assignments, requests, and shift briefings
• Ensure Room Attendants are informed daily about priorities in their section
• Report necessary maintenance items and service standards
• Service orientated
• Effective communication
• Leadership/people management skill
• Strategic planning ability
• Excellent understanding of housekeeping operations
• Knowledge of cleaning/laundry chemicals and cleaning agents
• Proactively- makes decisions in favor of the guests and guided by the policies and standards
• Ability to handle multiple tasks simultaneously
• Clear and timely decision making
• Morning shift start times may vary within the hours of (7:30a, 8a, or 9am)
• Evening shifts start times may vary within the hours of (3p or 4pm) and possibly (6p or 7pm)
• Folding, stocking and picking up linen for the Suite Attendants/Housekeepers. Ensuring that each Suite Attendant/Housekeeper has adequate supply of clean linen in order to complete their daily work assignment

Administrative Assistant, Housekeeping Resume Examples & Samples

• Train Colleagues and direct their work
• Communicates to maintenance, requests for painting, repairs, furnishings, relocation of equipment and supplies
• Generates a variety of computer reports
• Adheres to company key control policy. Monitors department key usage to ensure that key control policy is adhered to
• Perform residence inspection prior to Owner/Guest arrival
• Ensures physical facilities are kept in condition consistent with company standards and guidelines. Reports and corrects inconsistencies
• Completes special projects as assigned meeting deadlines
• Identifies and documents all member request, expectations and biographical information for member history file
• Assist Colleagues with daily operations and job tasks
• Stays informed of department and club functions
• Previous leadership experience in a similar role an asset
• Ability to work flexible schedule, including holidays and weekends
• Have demonstrated leadership experience in a similar role with 5-star Hotels
• Have exceptional planning, organizing, and delegating skills with attention to details
• Is adaptable and flexible with the ability to build strong relationships in a multi-cultural environment with the team
• Performs daily patient rounding and inspection of assigned areas to assure hospital standards for cleanliness are met. Works in conjunction with infection control department to meet all standards. Provides education and ensures staff compliance with all hospital safety and regulatory guidelines
• Schedules special projects and monitors equipment and furniture moves for all hospital departments; tracks inventories and movements in computer software program. Coordinates services for major housekeeping requests, such as construction planning, event planning, and all emergency-related facility responses
• Works with patients, nurses, physicians, department leaders and other professional and non-professional staff members regarding environmental services requests, infection prevention, service resolution opportunities, and other interdepartmental matters. Provides timely follow-up for information to requesting departments. Communicates and consults with management in other facilities on best practices

Housekeeping / Turndown Resume Examples & Samples

• Change bed linens
• Vacuum and empty trash
• Conduct visual room inspection upon completion
• Perform Room Attendant and other Housekeeping services, as requested
• Assists the Executive Housekeeper in the overall Management of the Housekeeping Department’s function, the supervision of all levels of staff quality and cost control, administrative duties and special assignments
• Represents the Executive Housekeeper during her absence, taking responsibility for the department’s efficient operation
• Helps realise departmental standards related to impeccable cleanliness and personalized service to guests in all areas of the Housekeeping Department’s responsibilities
• Ensures maximum efficiency and consistency by means of ongoing, thorough inspections in guest rooms and corridors, public space and back of the house
• Provides hands on supervision, constructive recommendations, clear communication and prompt follow up; enforces the hotel’s rules and regulations and departmental policies and procedures
• Assists with interviewing, selecting, training of new team members, monitors their progress and productivity. Handles disciplinary problems with appropriate documentation and counseling for all Housekeeping team members
• Finalizes, approves daily and weekly staffing levels, vacation and holiday schedules in accordance to forecasted occupancy and business needs, maintains and updates attendance records
• Completes performance evaluations, makes recommendations for promotions, salary increases, transfers
• Monitors ongoing verbal and written communication between shifts to assure continuous, efficient work flow, reviews and analyzes entries in Rooms Controller’s log book, supervises key control
• Is involved in daily communications with associated departments through established channels regarding necessary information related to room status group arrivals, top VIP guests, special projects, out of order rooms and repair requirement
• Designs, schedules, conducts, participates in ,-as applies- daily and periodic departmental communication meetings and training sessions with all levels of colleagues, prepares and posts minutes, keeps training records, provides follow up and feedback
• Proposes uniform changes, controls uniform par stock and distributions, places orders for all categories
• Makes sure established par stocks for rooms linen and guest supplies are on hand, controls consumption and manages timely inventories, reports to the Executive Housekeeper shortages and irregularities
• Motivates team members, promotes team work, develop incentive plans, maintains a positive work relationship inside and outside the department
• Follows up that hygiene and uniform standards are satisfied and team members display courteous, polite manners towards guests and colleagues
• Issues package passes for Lost and Found articles, guest presents to team members and other items removed from the hotel’s premises as authorised by the Executive Housekeeper or General Manager
• Liaises with outside contractors pertinent information issued by the department head, appraises the quality and reliability of their contribution, makes recommendation for or against renewal of contracts
• Prepares financial analysis, departmental reports and budgets, design work sheets and master lists as directed
• Identifies and communicates daily to the Executive Housekeeper operational and guest related concerns, presents suggestions and solutions
• Carries out special assignments requested by the Executive Housekeeper under consideration of professional presentation, accurate information and timely completion
• Previous leadership or supervisory experience an asset
• Responsible for stripping/waxing of hard floors
• Responsible for the setting up requesting meetings and events
• Responsible for cleaning discharged patient rooms
• Responsible for cleaning isolation rooms
• Practices proper hand-washing procedures
• Uses appropriate personal protective equipment
• Handles biohazard waste appropriately
• Appropriately handles soiled linen and torn linen
• Properly reports accidents before end of shift
• Protects patient confidentiality
• Uses only properly labeled bottles
• Employee reflects SDH Service Excellence standards in every interaction

Overnight Housekeeping Worker Resume Examples & Samples

• Ensure a clean, safe and pleasant atmosphere is maintained in the lodge at all times
• Keep lobby floors swept and mopped at all times
• Report to work on time and in complete uniform
• Must be fluent in the English language
• Establish and maintain good communications and team work with fellow employees and other departments within the hotel
• Answer the telephone according to Highgate Hotel standards, which is within three (3) rings
• Assit with storeroom inventory
• Maintain stationary par (level) at all times
• Do all administrative duties such as filing, photocopying, typing, etc
• Assist management with weekly time-log for payroll
• Dispatch guet request to the appopriate supervisor or employee
• Ensure that the office is open on time
• Have knowledge of emergency procedures and assist as needed
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner
• Review weekly schedules for employees and forward any discrepancies to Managers
• Maintain a clean work area
• Assist guests with safe deposit boxes
• Ability to understand and utilize basic computer equipment and applications
• Sedentary work - Exerting up to 20 pounds of force occasionaly, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• A passionate and a self-motivated leader, with excellent personal presentation and interpersonal skills
• Applicants are required to have two years of experience with a diversity of Operational Rooms Division management positions
• Bilingual - English/Spanish strongly preferred

Front Desk / Housekeeping Intern Resume Examples & Samples

• Obtain an overall understanding of the hospitality industry
• Learn the company’s quality standards
• Become familiarized with the day to day operations
• Understand the basic functions of various departments that play a key role in the divisions’ success
• Gr e ets and welcomes guests upon arrival
• Registers guests into computer system, verifying registration, address and credit information
• Accepts payment for guests’ accountants at the time of registration and check out
• Maintains accurate records of room availability
• Responsible for key control
• Contacts appropriate party, if necessary, when a guest problem is reported
• Maintains cleanliness of resort property. Cleans guest rooms, lobbies, lounges, restrooms, corridors, stairways, locker rooms and other work areas
• Cleans and sanitizes all designated areas to Resort standards
• Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor
• Acts with responsibility towards all company property, supplies and equipment
• Keeps housekeeping caddy clean, stocked and orderly at all times
• Dusts and polish furniture and equipment
• Performs other duties as assigned in the areas of Front Office and Housekeeping
• Experience. Previous experience passionately providing service to others. Excellent phone skills needed
• Great communicator. Providing amazing experiences requires the ability to communicate to any guest or associate

Housekeeping Dir Resume Examples & Samples

• Lead a team of salaried direct reports and up to 300 hourly Cast Members
• Liaison with Engineering and Custodial to ensure guest areas are in perfect condition
• Embrace safety policies and practices and ensure training & security procedures are followed up by Cast (fire, evacuation, security etc.)
• Coach, train and discipline Cast Members as well as attend grievance hearings with collective bargaining units and union business agents
• Remove barriers and identify opportunities for continuous improvement (cleanliness, service, products, facility, systems etc.)
• Coordinate and execute local projects, monitoring operational impact, readiness and schedules
• Manage departmental budget to include labor, operating expense, oversight of inventory & supply orders and maintenance according to hotel standards & procedures
• Lead a team of salaried direct reports and hourly Cast Members in the execution of processes and procedures to exceed Guest expectations and to deliver consistent cleanliness and high quality Guest Service
• Coordinate and execute local projects, monitoring operational impact, readiness and schedules while balancing competing priorities and unplanned day-to-day situations. Attend grievance hearings with collective bargaining units and union business agents if Housekeeping Director is not available
• Foster an environment supporting the delivery of the Four Keys Basics (safety, courtesy, show and efficiency), 4 E's (empowered leaders, engaged Cast, exceptional service and evolved product) and models the Disney Leader Basics
• Make day-to-day operational decisions that benefit Guests, Cast Members and the business

Housekeeping Shampoo Person Resume Examples & Samples

• Clean and maintain all carpets, floors, fabrics, and upholstery in guest rooms, public areas an offices
• Repair, remove stains, repair cigarette burns to all carpet, floors and fabrics
• Log and report all completed work to release inventory
• Clean, repair and maintain associated equipment
• Cleaning will include mopping, waxing, shampooing and any extra deep cleaning tasks
• Report defects, damage, theft, breakages, and maintenance and hazard issues
• Ensure the security of property and premises of the company and guests
• Greet guests in a warm and friendly manner
• Ensure chemicals and products are used and stored correctly
• Facilitate all Company training programs and ensure standards are followed
• Provide on-going coaching and guidance for department Leaders to ensure consistency of quality training
• Coordinate all training seminars
• Act as an internal performance consultant, involved in facilitating departmental meetings, focus groups and team-building activities as required
• Partner with external organizations who provide support for the hotel's learning strategy
• Create and develop training materials and programs to meet the needs of the hotel
• Previous leadership experience in Housekeeping required
• Previous leadership experience in a related field required
• Ability to communicate in English and Bahasa Indonesia
• Replenish restrooms
• Empty recycle bins
• Clean tables in conference room
• Dust partitions, cabinets and vents
• Ability to walk or stand for prolonged periods
• Ability to use motorized equipment
• Consistently perform inspections and maintain safety and cleanliness of guest rooms, public space and heart-of-house areas; effectively manage the maintenance program according to standards
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data
• Foster and maintain strong, positive and supportive relationships with team members across all departments through effective communication and collaboration of exchanging ideas for best practices

Senior Manager Housekeeping Rooms Operations Resume Examples & Samples

• Communicates/updates all goals and results with employees
• Schedules the team against guest and hours/occupied room goals
• Performs required annual Quality audit with GM & RD
• Ensures a viable key control program is in place

Franchised Housekeeping Operations Manager Resume Examples & Samples

• Administers guest satisfaction inspection procedures and reports. Empowers hotel staff to deliver great guest service by encouraging responsiveness to guest needs
• Maintains key control and lost-and-found, and ensures staff is trained to follow correct procedures for both.Plans work schedules and room assignments with minimum disruption to guests.Regular ongoing monitoring of staff to ensure the adherence to pre-established policies and procedures; delegation of duties; property inspections; and willingness and ability to engage in effective communication with management, peers, and associates
• Clear, concise written and verbal communication skills, along with the ability to sell concepts and ideas to management, peers, and associates. The ability to lead by example to build morale and spirit. Communicate goals and objectives and inspire associates to achieve those goals
• Uses a hands-on approach to management and holds team members accountable. Finds ways to cut problems and improve the guest experience
• Constantly communicate the day’s progress with team members, supervisors and managers
• Promptly relay guest requests to team members to ensure that their requests are attended to and met in a timely manner
• Supervise and train staff in maintaining cleanliness of work areas, public areas, and storage areas
• Maintaining inventory of necessary supplies
• Place orders for necessary supplies
• Review accuracy of team members’ recorded hours and submit for payroll review
• Draft schedule on a weekly basis to meet the predicted and budgeted labor numbers for approval of the Department Manager
• Organize office tasks and administrative responsibility to ensure
• Supervise staff to conform to Hilton's high standards of quality and service
• Add details for Room Attendant in the case that they may have to clean or strip rooms
• Other duties as requested by the Department Manager
• Ability to lift 35 lbs. with reasonable accommodation
• Basic computer skills & knowledge
• Prior customer service experience required. Prior Housekeeping experience preferred

Housekeeping Support Associate, CSC Resume Examples & Samples

• Maintain a neat, orderly environment - pick up trash throughout the center, replace trash can liners, sweep and mop floors, clean common areas, vacuum carpeted areas regularly
• Clean restrooms and break rooms daily including all fixtures, walls, floors, vents and mirrors
• Replenish all restroom and break room supplies
• Address all spills and hazardous conditions immediately, including wet floors, spills of all types, dangerous overstocks and any other unsafe condition

Housekeeping Linen Runner Resume Examples & Samples

• Providing an exemplary customer and employee experience
• Enter occupied guest rooms to replenish towels, remove garbage and remake beds. May also include cleaning bathrooms, toilets, vacuuming, general tidying of room and replacing sheets
• Work at a fast pace while still adhering to our quality standards. This job is very physically demanding and involves being on your feet all day, walking long distances, lifting up to 50lbs, pushing and pulling loaded Housekeeping carts, kneeling, squatting, reaching, etc
• Expected to adhere to all Westin standards that relate to Hygiene and Grooming, Health and Safety, Fire, Accommodations, Guestroom standards and guest interactions
• Provide assistance to the Room Attendants by stripping dirty linens and terry from the guest rooms, emptying and removing garbage and recycling. Includes removing garbage and linen from Room Attendant carts
• Assist with delivery of robes to vacant guest rooms
• When needed, prepare and deliver clean bagged linen to and from sheds to appropriate units in order for the room attendants to clean the room
• Proven track record for working independently and as a team
• Ability to prioritize and multi task effectively
• Must be physically able to push and/or lift 50 pounds, be on feet for 8 hours, and walk long distances
• Must be able to handle outdoor climate

Overnight Housekeeping Resume Examples & Samples

• Paint, refinish and perform minor maintenance tasks such as replacing ballasts, transformers and light fixtures
• Maintain cleanliness and organization according to safety guidelines
• Have a high school diploma, or equivalent (preferred)
• Experience in operating maintenance equipment, including hand and power tools, test equipment and pressure washer preferred

Evening Housekeeping Public Resume Examples & Samples

• Manage customer service issues quickly and effectively
• Undertake regular deep cleaning tasks, e.g monthly deep cleaning and carpet shampooing
• Carry out any other reasonable task set by the hotel's management
• Experience in a similar position or industry
• Monitor inventory of supplies and report needs to GM/Operations Manager
• Be responsive to any reasonable request from a member
• Turn in any member items to lost and found at the service desk
• Attend staff meetings and trainings, as required
• Maintain professional appearance and good personal hygiene
• Work together as a team with all departments
• Greet members producing a welcoming atmosphere, smile!

Operations Manager Housekeeping, Engineering Resume Examples & Samples

• Takes proactive approaches when dealing with employee concerns
• Extends professionalism and courtesy to employees at all times
• Assists in performing required annual Quality audit with GM & RD
• Ability to work as part of a team
• Requires the ability to work varied shifts including evenings, weekends, and holidays
• Be flexible in which days and hours worked
• Able to effectively handle multiple tasks
• Regular and reliable attendance
• Neat appearance and professional personal conduct are required
• Must be able to lift, push, pull up to 50 pounds

Housekeeping Recycling Coordinator Resume Examples & Samples

• Build a “Count On Me” Culture: Create a positive and engaging work environment based on Wyndham’s Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience. Embrace and exhibit the highest level of ethics and integrity consistent with company standards (10% time)
• Have proven strong leadership ability; demonstrate understanding and application of management approaches for work direction, motivation, performance management and disciplinary action
• Ability to ensure administrative functions and duties are assigned and completed according to WVO standards
• Professional appearance; commands a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up
• Three years of related administrative work experience
• Responsible for overseeing the daily operation of the Housekeeping Department
• Responsible for guest service expectations: Coordinate and verify rooms are meeting guest expectations based on company standards
• Supports audit standards: manages daily completion of all audit standards, QA audits, facilitates training to ensure staff can execute standards and manage performance, creates action plans for AES (Associate Engagement Survey) feedback, and conducts room inspections to ensure the SOP standards are being met
• Manages and supports all financial aspects of the department: Manages housekeeping and laundry, manages inventory for the budget ensuring pars and stock requirements are met, tracks and completes monthly inventories, oversees payroll for the department, utilizing scheduling tools and forecasting for staffing models
• Understanding of hotel financials
• Excellent ability to follow instructions
• Ability to work as a team
• Measured movement speed

Evs / Housekeeping Resume Examples & Samples

• Maintains equipment and materials used in a neat and orderly condition while working and cleans the equipment after each shift change
• Reports defective material and improper operations to the immediate supervisor or lead technician
• Dust mops, dand mops floors, cleans stairways, cleans glass, cleans restrooms completely
• Cleans and polishes furniture
• Cleans trash containers
• Required to work every 5th weekend
• Monitor labor costs while ensuring effective scheduling and department productivity
• Communicate with Rooms Director regarding goals, progress and needs from the staff
• Address Guest concerns and react quickly; logging and notifying proper departments as required

Housekeeping Associates Resume Examples & Samples

• Receive and store all deliveries
• Must possess a clear understanding of what constitutes a clean and sanitary environment
• Prior experience in cleaning and laundry services is highly preferred
• Ability to service athletic equipment along with previous experience working with cleaning products and hand tools
• Strong customer service, organizational, communication, and multi-tasking abilities
• Answers telephone, e-mail, and responds to requests in a professional manner
• Oversee all functions of scheduling and forecasting for the housekeeping department
• Organize & schedule departmental functions such as: departmental meetings, parties, operational meetings
• Assists Hotel/Casino Executives with requests for VIP’s/Rooming Lists/and special projects
• Ensure compliance with attendance policies and procedures while maintaining employee attendance records
• Aid in research of all disciplinary action notices for the entire department
• Update spreadsheets with accurate data for laundry, productivity, check books for supplies & labor
• Research and provides data from guest satisfaction scores via GEM
• Order supplies and provides accurate inventories for the department
• Provide supervision to housekeeping staff with guidance and instruction and guidance from the Director of Housekeeping
• Completes payroll and ensures that punch detail is compliant with standard payroll practices
• Assist the department with all processes in housekeeping
• Communicate with all employees in the department and engages in problem resolution
• Maintain organization and cleanliness of the housekeeping office/supply room
• Maintain incentive programs such as: employee birthday recognition, commendations, etc
• Perform special projects/ duties for the Director of Housekeeping and Assistant Executive Housekeepers as requested

Senior Supv, Housekeeping Resume Examples & Samples

• Advance operation of heavy equipment and machinery used in the sanitation/recycling operation
• Knowledge of environmental standards and compliance requirements
• 3 years of sanitation and or recycling experience
• Customer relation and service techniques
• Familiar with hazards and safety practices in the sanitation/recycling field
• Ability to lift 50 lbs consistently

Sunglass Hut-housekeeping Resume Examples & Samples

• Utilizes The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives
• Supports and maintains inventory targets
• Efficiently processes shipments to ensure that product is expedited and ready for the floor
• Meets inventory productivity metrics
• People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
• Creates an inspiring and motivating work environment that also reflects the integrity of the brand
• Collaborates with fellow Associates to foster teamwork
• Seeks out opportunities for self-development as defined in individual development plan
• Creates an EMOTIONAL CONNECTION within the store team that translates into sales and ensures every Associate consistently delivers the Sunglass Hut Experience
• Understands the delivery of the Sunglass Hut Experience
• Ensures product levels on the floor are maintained in order to bring the Sunglass Hut Experience to life
• Has ongoing communication with store management about inventory levels and necessary replenishment
• Acts as an ambassador for the Sunglass Hut brand
• Builds the Sunglass Hut brand by consistently executing the brand standards
• Stays adept at knowing the product and staying curious on new merchandise and fashion trends
• Consistently executes all promotions
• Checks merchandise and supply deliveries for accuracy
• Communicates with key partners regarding best practices on all inventory control processes
• Organizes the stock room or storage area and ensures that accurate labeling, logical placement, neat arrangement, and cleanliness are maintained
• Demonstrated expertise in every aspect of store operations
• Prepare rollaways and cribs and return them to designated storage areas
• Assist in maintaining Housekeeping storerooms, closets and offices
• Pick up and deliver faxes and messages from Communications/PBX
• Polish brass, as needed

Custodial Worker Housekeeping Resume Examples & Samples

• May be required to have a valid drivers license, as travel to other facilities may be required
• OF-306. http://www.opm.gov/forms/pdf_fill/OF306.pdf
• Proof of education (transcripts/copy of degree/high school diploma), if applicable to position requirements
• If claiming Veteran’s Preference, a legible copy of DD-214 (page 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc). is required
• If claiming Military Spouse Preference, a copy of sponsor's orders is required for NF-03 and below or equivalent
• If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation
• Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
• Replenishes guest supplies
• Reports damage or malfunction in hotel rooms to superior
• Maintains a daily room checklist
• Meets with superior and takes on daily assigned tasks
• Report guest complaints to superior immediately
• Reports unusual behavior/activities on floors to supervisor
• Complies with hotel’s health, safety and hygiene policy
• Creates and maintains floral arrangements
• Assist the Director in ensuring cleanliness, service and product quality standards of guest rooms, public spaces, restrooms, offices and banquet/meeting/conference rooms in accordance with federal, local and company health, sanitation and safety standards
• Plan, distribute, delegate and direct daily, weekly, monthly, quarterly and annual work assignments
• Assist the Director in the administration of systems use and management, budgeting and forecasting, inventory control, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• To assist in administration for Housekeeping operations
• Keeps files and records in good order to enable you to locate information as requested
• To handle and log all incoming calls. / inquiries related to Housekeeping operations
• To check and endorse on master key control chart

Housekeeping Management Internship Resume Examples & Samples

• Is currently enrolled in a program related to the hospitality or tourism industry
• Is available for minimum 6 months
• Has great people skills that gives them the ability to work and communicate with a team from multiple nationalities
• Acts in a timely, practical, organized and decisive manner to be efficient within the department; must be detail oriented
• Good customer service, communications and interpersonal skills should be your strength
• Builds and maintains relationship with associates and managers
• A motivated, hands-on and enthusiastic personality that would fit both the position and Hyatt Regency’s organization culture perfectly
• Proficiency in English is necessary, knowledge of Dutch is an advantage

Housekeeping Team Member Resume Examples & Samples

• A commitment to delivering high levels of guest service and cleanliness
• A smart and professional appearance
• A positive attitude and good command of the English language due to guest interaction
• The enthusiasm to be part of a winning team
• Previous Housekeeping experience will be an advantage
• Previous experience in a Director of Housekeeping role is preferred
• Proficiency in French and English is a must
• Outstanding communication and presentation skills
• The successful candidate must hold valid work authorization for Tunisia
• Ensure keys are issued in line with security procedures
• Report all necessary maintenance daily and log all jobs
• Update system regularly to give maximum room return to the hotel/s active inventory
• Carry out any other reasonable task set by the Hotel's Management

Housekeeping / Uniform Resume Examples & Samples

• Reporting maintenance issues and deficiencies, and resolving these issues where appropriate
• Properly using and maintaining equipment
• Maintaining excellent grooming and uniform standards
• Reading, understanding and following all department policies
• Attending daily pre-shift briefings and departmental meetings
• Other reasonable duties as assigned by supervisors or management
• At least 1 year work experience
• Basic understanding of the English language preferred
• Ensure effective communication, including coaching and performance management
• Attend regularly scheduled departmental meetings
• Previous Housekeeping leadership experience in a 4 or 5 Diamond Hotel required

Maintenance / Housekeeping Resume Examples & Samples

• Work before, during, and after events to ensure the venue is always "Show Ready" for our fans and artists
• Clean, stock, and supply designated facility locations
• Assist with venue set up and tear-down
• Sweep and mop floors and vacuum carpets
• Wash and sanitize toilets, sinks, and showers. Restock toilet paper, paper towels, soap, etc
• Keep walking paths clear of debris and tripping hazards
• Carry out heavy cleansing tasks and special projects
• Notify management of occurring deficiencies or needs for repairs
• Carry out venue environmental sustainability goals
• Perform minor repairs when necessary
• Ensure supply rooms are fully stocked and maintained
• Practice professional concert and radio etiquette
• Cooperate with all staff and promote a safe and productive work environment
• Follow all health and safety regulations
• Must be able to lift 50 lbs, bend, stretch, stand for extended periods of time, climb stairs, reach, twist, sit, and walk
• A strong sense of teamwork

Housekeeping Office Worker Resume Examples & Samples

• Assist department in administrative duties
• Assist employees and managers with general department functions while maintaining ARAMARK’s guest service principals: “Be the Difference”
• Must possess strong interpersonal and communications skills
• Ability to listen to employee concerns and have exceptional analytical problem-solving
• Follows ARAMARK policies and procedures and safety and sanitation policies and procedures
• May be required to work nights, weekends or as business of component dictates
• Schedules employees, process payroll and administers paychecks
• Maintain a strict level of confidentiality concerning all employee data and problems
• Maintain employee files and training materials
• Additional tasks and responsibilities may be assigned at the discretion of the manager
• 2-5 years previous experience in administrative duties; previous housekeeping experience preferred
• Proficient in computer programs

Maintenance Worker / Housekeeping Resume Examples & Samples

• 1+ years of similar experience
• Due to the size of our community, we are seeking an individual who likes to keep busy!
• The ability to stay organized and multi-task
• Empty wastebaskets, replace liners and wash as needed
• Dust offices and cubicles
• Wash desks as needed
• Sanitize phones
• Clean break areas and fill supplies
• Wash doors and windows
• Clean restrooms, mop floors and fill supplies
• Mop floor mats at desks
• Clean computer screens and keyboards
• Use floor buffer as needed
• Previous cleaning experience is required

Housekeeping Intern Resume Examples & Samples

• Clean guest bedrooms and bathrooms
• Vacuum rooms and corridors
• Enrolled at a University (Bachelor's or Master's degree)
• Ability to work on their own or in teams
• Must be able to speak and write the English language in an understandable manner
• Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and, at times, hostile people within the facility
• May be necessary to assist in the evacuation of residents during emergency situations

Unit Assistant / EVS Housekeeping Surgery Resume Examples & Samples

• Cleaning and turning over operating rooms between surgeries and to restock supplies, linen and fluids
• Depending on the shift worked, responsibilities could include terminally cleaning the operating room
• Also responsible for miscellaneous tasks such as transporting lab specimens, equipment and records
• Transportation of patients and supplies may also be required
• Inventories, orders, replenishes, and disperses supplies within the department, ensuring all areas and carts are appropriately stocked and the supplies are readily accessible to the clinical staff. Assists with transportation, delivery, and pick-up of supplies, health records, lab specimens, and/or equipment. Rotates and inventories stock to ensure sterile packaging integrity and current expiration dates. Monitors utilization and recommends changes as appropriate. Maintains quality records of various department equipment, supplies, storage areas, etc
• Maintains unit equipment, instruments and trays in accordance with department policy. Cleans, sorts, assembles equipment, instruments and/or trays according to standard set-up and replaces in designated areas, ensuring they are readily accessible. Responsible for finding and bringing equipment or instruments for procedures, under the direction of the clinical staff. May check instruments and equipment, as assigned, to see if they need repair and liaison with technology management
• Maintains clean and safe work environment and discards soiled linen and trash. Completes room set-up which may include comprehensive cleaning, bed turnover and preparation of special procedure carts. Remove debris from floors, walls, equipment and other surfaces using disinfectant, damp mops etc
• Provides basic, hands-on, patient care as requested by supervisor, including but not limited to patient transport and ambulation
• May provide general support to the department, including performing administrative tasks and greeting and assisting patients, visitors, physicians, and ancillary personnel. May provide back-up support for Monitor Techs in designated departments this will require additional specialized training provided by the department

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