resume summary for customer service assistant

Customer Service Resume Summary Examples

Customer Service Resume Summary Example #1

I have 15 years of customer service experience. I am conscientious, hardworking, great in a team or as an outgoing individual and always ready for a challenge.

Customer Service Resume Summary Example #2

A self-motivated, analytical and ambitious team player having extensive experience in process improvement, performance management, sales, and customer service in the Banking and Retail Industry.

Customer Service Resume Summary Example #3

Skilled and dedicated with experience in coordinating, planning, and supporting daily operational and administrative functions. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages. Highly competent who can be trusted with even the most confidential projects. Excel in turning disorganized environments into smooth-running operations and overhauling administrative processes to improve accuracy and efficiency.

Customer Service Resume Summary Example #4

Providing outstanding customer service skills, problem solving and well organized. Looking for a fast paced work environment, with many opportunities to improve customer satisfaction.

Customer Service Resume Summary Example #5

Dedicated Customer Service Representative backed with more than 5 years experience in customer relations. Motivated to maintain customer satisfaction and to contribute to the success of the organization. Proven ability to establish rapport with clients and exceed targets on the production floor.

Customer Service Resume Summary Example #6

I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.

Customer Service Resume Summary Example #7

A Customer Service Assistant with years of experience in a fast-paced corporate environment combining award-winning customer service with the ability to prioritize heavy workload on a daily basis.

Customer Service Resume Summary Example #8

Demonstrate professionalism, punctuality, and loyalty while utilizing my service mindedness to support both colleagues & clients/guests. Possessing the ability to multi-task and prioritize a complex workload under time constraints.

Customer Service Resume Summary Example #9

Excellent interpersonal and communication skills, both verbal and written. An ability to handle highly confidential material on a regular basis. Flexible and able to learn with ease any personalized computer program/all other equipment, and rules/regulations a new work environment may have.

Customer Service Resume Summary Example #10

To work for a progressive firm in a motivating and challenging environment that provides opportunities to grow and utilize my potential, and to achieve the organisationʼs goal while achieving my own. Strong stakeholder management, negotiation skills and problem solving attitude aids in achieving targets and fostering long-term customer relationships.

Customer Service Resume Summary Example #11

Hamza is someone who is able to consistently deliver a high level of performance in any job role; He has the ability to understand a customer's needs & wants and start directly to create satisfactory solutions.

Customer Service Resume Summary Example #12

A polite, enthusiastic and compassionate Customer Service Officer with over four years of experience in providing exemplary customer support in a busy environment.

Customer Service Resume Summary Example #13

A seasoned team player and high-capacity problem solver with a solid track record in customer service, providing solutions to customers and preparation of accurate documentation.

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How to Write a Customer Service Resume Summary (Examples)

By Status.net Editorial Team on November 15, 2023 — 7 minutes to read

A customer service resume summary is a brief overview of your skills, experience, and strengths in the field. This section helps potential employers quickly grasp your abilities and determine if you’re a good fit for their organization.

Key Components of a Great Customer Service Resume Summary

Start with your title.

Choose a title that accurately represents your professional background in customer service. Some common titles include Customer Service Representative, Call Center Agent, or Front Desk Associate. Your title sets the tone for the rest of your summary, so be concise and clear.

Mention Your Experience

In your first sentence, talk about how many years you have been in the field and the types of industries or companies you have worked for. This will help establish your credibility and show prospective employers that you have experience in their specific industry.

For example, “With over 5 years of customer service experience in the retail and hospitality industries…”

Assert Your Skills

Highlight the most relevant skills for the customer service job you’re pursuing. Focus on a few key hard and soft skills, such as communication, problem-solving, and detail-oriented. Make sure to use specific examples or scenarios where you have demonstrated these skills.

For example, you could write, “Possess strong communication skills, proven through resolving customer complaints and helping callers find the right products and services.”

State Your Achievements

Finally, share some notable accomplishments from your customer service career. Use quantifiable data when possible to show the impact you have made in your previous roles. This could involve mentioning how you improved customer satisfaction ratings or handled a high volume of customer inquiries daily.

For example, “Increased client satisfaction by 20% in a previous call center position and consistently met performance metrics for handling 80+ calls per day.”

How to Write a Customer Service Resume Summary

To create an effective summary, follow these tips:

• First, highlight your most relevant skills and experiences. Keep your focus on customer service-related positions and tasks. You can mention soft skills such as active listening, empathetic problem solving, and clear communication alongside technical skills such as proficiency in customer relationship management software or specific company tools. For example: “ Seasoned customer service professional with 5 years of experience working in fast-paced call centers. Expertise in resolving complex customer issues, utilizing CRM software, and maintaining high customer satisfaction ratings.”
• Next, emphasize your accomplishments and any quantifiable results from your previous roles. Including concrete numbers, percentages, or any measurable improvement gives a clearer picture of your past success and hint at your potential. For example: “Reduced average call handle time by 20% and consistently achieved a 95% satisfaction rating in a high-volume customer support center.”
• Don’t forget to tailor your summary to the specific job you’re applying for. Carefully read the job description and identify the most important requirements. Adapt your resume summary to showcase how your skills and experiences align with these key points. For example, if a job posting mentions the need for strong teamwork skills, you might add: “ Collaborative customer service expert with a talent for building relationships and fostering teamwork.”

Practical Examples of a Customer Service Resume Summary

When crafting a solid resume summary, focus on your achievements and skills that make you the perfect fit for a customer service role:

Friendly and empathetic customer service professional with 5 years of experience in high-volume retail settings. Proven track record in resolving customer complaints and increasing customer satisfaction rates by 20%. Strong multitasking and problem-solving skills, able to maintain a positive attitude under pressure.

Highly organized customer service specialist with a background in administrative support and 3 years of experience in a fast-paced call center. Proficient in CRM software, data entry, and providing timely responses to customer inquiries. Consistently recognized for excellent phone etiquette and dedication to customer satisfaction.

Energetic customer service representative with extensive experience in hospitality and tourism industries. Known for exceptional communication skills, handling difficult situations calmly, and swiftly resolving issues to enhance the guest experience. Bilingual in English and Spanish, effectively bridging the language gap for international customers.

Carefully tailor your customer service resume summary to the job description and highlight your most relevant qualifications. Using strong action words like “managed,” “assisted,” “coordinated,” or “improved” can give your resume an extra boost.

To make your resume stand out even more, consider adding a few numbers to showcase your achievements. For example, mention how you increased customer satisfaction ratings, reduced wait times, or helped the company generate more revenue.

Adjust your resume summary as needed when applying to different positions or industries, emphasizing the skills and achievements that best match the role you’re seeking. The more specific and tailored your resume summary is, the better your chances of catching the eye of a hiring manager.

Template for a Customer Service Resume Summary

1. Start with an adjective that describes you. Use a positive and descriptive term, such as “friendly” or “efficient.”

2. Mention your years of experience in customer service. If you have a substantial work history, specify the number of years. For example, “5 years of experience.”

3. Highlight your expertise or specialization. If you have an area of expertise within customer service, be sure to include it. For instance, “specializing in technical support” or “expert in retail customer care.”

4. Showcase relevant accomplishments or skills. Pick one or two notable achievements from your career that demonstrate your ability to excel in customer service. For instance, “resolved 95% of customer concerns within 24 hours.”

5. End with a targeted goal. Clearly state what you aim to achieve in your next role. For example, “seeking to provide exceptional support and grow with a fast-paced company.”

Putting it all together, your customer service resume summary might look something like this:

Friendly customer service professional with 5 years of experience specializing in technical support. Resolved 95% of customer concerns within 24 hours. Seeking to provide exceptional support and grow with a fast-paced company.

Now, it’s time to customize the template for your situation. Be true to your strengths and accomplishments, and tweak it to meet the specific requirements of the job you’re applying for. A well-written, tailored resume summary can be a powerful tool in landing that perfect customer service position!

Tips for Writing a High-Impact Summary

Use powerful words.

Choose strong action verbs to demonstrate your customer service skills. Instead of saying “worked with customers,” use “assisted,” “helped,” or “collaborated.” To show problem-solving abilities, use words like “resolved” or “troubleshooted.” This choice of words will create an impressive summary that grabs the reader’s attention.

Keep It Concise

Your summary should be brief and to the point. Aim for 3-4 lines that quickly highlight your most relevant skills and experiences. Avoid lengthy explanations, and instead focus on showcasing key customer service skills, such as communication, problem-solving, empathy, and multitasking.

Tailor It to the Job Description

Customize your resume summary by incorporating keywords and phrases from the job posting. Align your qualifications with the specific role you’re applying for to show that you are the perfect fit. For example, if the job description emphasizes the need for a friendly and patient demeanor, use those exact words in your resume summary. This will make your resume stand out to hiring managers and show that you understand the unique requirements of the position.

Frequently Asked Questions

What are the key elements to include in a customer service resume summary.

When writing a customer service resume summary, focus on showcasing your skills, experience, and achievements. Key elements to include are your experience in customer support, communication skills, problem-solving abilities, and knowledge of customer service tools and technologies. You should also mention any quantifiable results, such as improved customer satisfaction ratings or reduced response times.

Can you provide some examples of effective customer service resume headlines?

• “Experienced customer service professional with a track record of achieving customer satisfaction.”
• “Customer service expert with exceptional communication skills and proven success in resolving conflicts.”
• “Dedicated customer support specialist with extensive knowledge of CRM systems and call center environments.”
• “Result-driven customer service representative with a passion for creating memorable customer experiences.”

How do you showcase customer service skills without experience on a resume?

You can highlight your customer service skills without experience by focusing on transferable skills from your past jobs or volunteer work. Mention skills like active listening, empathy, and adaptability, which are essential in customer service roles. Don’t forget to include any relevant coursework, certifications, or training programs you’ve completed. Related: How to Write a Career Change Cover Letter [Examples]

What are some alternative phrases for describing customer service in a resume?

• “Client relations”
• “Customer support”
• “Customer experience”
• “Customer success”
• “Client satisfaction”

What makes for a well-written customer service resume description?

A well-written customer service resume description should clearly highlight your skills, experience, and achievements as they relate to the job you’re applying for. Make sure to use strong action verbs, such as “managed,” “improved,” or “resolved,” to show your impact. Quantify your accomplishments where possible by including numerical data, percentages, or other specific indicators of your success.

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26 Customer Service Resume Examples for 2024

Customer Service Resume

• Customer Service Resumes by Experience
• Customer Service Resumes by Role
• Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at  building a resume . Our easy  resume tips  are available at your fingertips!

We’ve analyzed countless resumes and  chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your  customer service cover letter !

or download as PDF

Why this resume works

• The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a  resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and  fine-tune your resume  for each job application, the more likely you are to get an interview. 

Entry-Level Customer Service Resume

• Choose two tastefully contrasting fonts: one for your section headers, and one for your body text. 
• Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
• We suggest bold (but not garish) colors in the header and titles to draw attention.
• Say goodbye to excess white space by adding some relevant projects you’ve worked on.
• Just make sure they relate to the  customer service job description  and emphasize your most relevant skills.

Customer Service Associate Resume

• Something very impressive on a  customer service associate resume  is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
• Our  user-friendly resume templates  and  Google Docs resume templates  allow you to quickly add a section just for certificates and licenses.
• For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

• Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your  resume-building  adventure with one of our  free resume templates  or  Google Docs interactive resumes  that already have sections laid out for your objective.
• Though including a  resume objective  is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
• If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

• Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

• In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

• It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
• If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

• Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

• Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

• And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

• Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
• Metrics draw the eye of the resume reader and increase the length of time they’ll review your  customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

• The structure of your  retail customer service resume  can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
• We suggest you experiment with an array of  resume templates  and go for the one that zooms in on your greatest selling points.
• Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

• Challenge yourself to prove your impact with metrics.
• For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you. 
• Striking a good balance between hard and soft skills is tricky, but doable—the  skills section on your resume  can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

• For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
• Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the  job description .
• Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

• Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
• Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history. 
• Since you probably have plenty of experience, you may want to consider including a  resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career. 

Customer Service Agent Resume

• As long as you’re not distracting from the content of your resume, go ahead and get a little creative. 
• Do this by  organizing your resume  into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring? 
• Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

• Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it! 
• Emphasize growth in your career by ordering your work experience in a  reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page. 
• Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can. 

Customer Service Coordinator Resume

• That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate. 
• A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the  customer service job description’s  work culture.

Customer Service Advisor Resume

• Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a  resume template  if you’re not artistically inclined. 
• Take your resume personalization to the next step by adding a  career summary  section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

• It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally). 
• Don’t be afraid to highlight your  hobbies and interests on your resume .
• But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills. 

Customer Service Representative Resume

• So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

• Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

• Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

• If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

• By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

• Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

• Receptionist
• Sales Associate
• Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

• Customer service skills
• Formatting your customer service resume
• Quantifying your previous impact
• Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The  skills section of a resume  might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a  customer service job description  requesting bilingual support like this:

• Answer telephone calls and emails promptly in Spanish and English
• Maintain and extend client base through positive customer interaction
• Excellent verbal and written skills in both Spanish and English
• Strong organizational and analytical skills 
• Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required. 

Now, it’s time to tailor your skills section to the job description, which could look like this:

• Bilingual (Spanish and English)
• Organized 
• Strong verbal and written communication 
• Proven customer success 
• Empathetic 
• Methodical and thorough documentation 
• CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

• Data analysis
• Metrics-driven
• Customer service reporting
• Self-motivated
• Social media
• Creative problem-solver
• Inquisitive

Tip 2: Format your resume for the ATS and recruiters 

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable. 

There are multiple ways to achieve this, but one of the easiest is to put things in  reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read: 

• Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
• Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
• The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
• Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
• Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries  are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but  an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual: 

• College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

• I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume 

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities. 

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

• Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
• Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company. 
• Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
• Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
• Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
• Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics,  HelpCrunch  or  Kustomer  have some helpful formulas. 

• Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
• Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
• Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job 

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

• Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
• Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
• Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
• No matter the customer service role you’re seeking, there are many ways to  write your resume  so that it’s relevant and unique to every application:

Customer service resume

• All of these are good ways to customize your job description points.
• Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
• Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description? 

Customer service rep resume

• Outcomes like increased sales or error reductions are great metrics to include.
• Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
• Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume 

• Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
• Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

• For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
• Stress your ability to work well with people—include any courses,  extracurricular projects , or volunteer efforts where you interacted with people consistently. 

Retail customer service resume

• Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
• Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

• CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
• Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right. 

Bilingual customer support resume

• Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
• Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

• CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our  resume checker  to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our  resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

How to Write a Customer Service Resume Summary (Examples Included)

Mike Simpson 0 Comments

By Mike Simpson

Do you know what the key to landing a new customer service job is? It’s making sure that your resume stands out from the pack.

Because, if your application doesn’t catch the hiring manager’s eye, you won’t move forward in the hiring process. It won’t matter if you have the customer service interview questions down pat, because you won’t have a chance to answer them.

Yes, that may sound a bit harsh, but there’s no need to panic. By creating a stellar customer service resume summary, you can highlight why you’re an exceptional candidate. You’ll be putting what makes you shine front and center, increasing the odds that the hiring manager will take notice.

So, whether you are applying to call centers , or trying to land a position with a retail giant like Walmart , Costco , or Home Depot , it’s vital to make your customer service resume summary outstanding. Don’t know where to begin? Don’t sweat it. We’ve got you covered.

What Is a Resume Summary?

Alright, before you talk about how you should write your resume summary , let’s talk about what one is. First, it’s different than a resume objective , which is a statement that you use to outline your career goals while highlighting certain capabilities. Those are best for people who are new to the workforce, transitioning into a new field, or lack applicable experience.

If you’ve worked in customer service roles before, your best bet is to go with a resume summary. This is a statement that sits at the top of your resume, showcasing the expertise you bring to the table. You are putting your most in-demand skills and experience on full display, ensuring the hiring manager doesn’t miss any of it.

But, wait, why do you need a customer service resume summary if all of that information is, well, in your resume? Doesn’t that make it redundant?

Technically, you’re right. You are rehashing some details that are already in your resume. The thing is, hiring managers are normally screening dozens (if not hundreds) of candidates. They aren’t reading your entire resume; they are skimming it, at best.

With a resume summary, you’re making sure that, at a glance, the hiring manager discovers the most critical details. You are making the process easier for them and increasing your odds of landing in the “to interview pile.” That’s why it’s wise to have one.

What Is Unique About a Customer Service Resume Summary?

Alright, now that you’re on board with including a customer service resume summary, let’s dig a little deeper. You have to figure out exactly what you need to highlight, ensuring you can craft an ideal overview of your capabilities.

One thing you need to realize is you only have a couple of sentences, max. Brevity is your ally. It forces you to focus, ensuring you get to the point quickly, and the hiring manager stays engaged.

Want to know how customer service summaries are different from other industries? Sure thing.

One stand out difference between a customer service resume summary and one for other fields is that “customer service” isn’t just a job type; it’s a specific skill. You need to make sure the bulk of your statement focuses on the core capabilities in that niche.

Additionally, you want to draw attention to the total amount of experience you bring to the table. Adding it all up is a must, allowing you to have an impressive number that the hiring manager can’t miss.

Common Mistakes When Writing a Customer Service Resume Summary

There are several resume summary mistakes that could derail your job search. Luckily, they are pretty easy to spot, so you can avoid them as long as you know what they are.

First, let’s start with a biggie. Failing to tailor your resume, including the summary, to the role is a big no-no. You want that snippet to be an attention-grabber, so it needs to speak to that hiring manager directly. If you want to make sure you nail it, try our Tailoring Method and see if that doesn’t make it a breeze.

Second, don’t get long-winded. We mentioned that brevity is important already, but it’s critical to reiterate. A giant block of text at the top of your resume is going to hurt your chances. No one wants to read that. Keep it to no more than three lines on the page (using a reasonable font size), and you should be in decent shape.

Finally, don’t forget to label your summary. A simple header lets the hiring manager know what they are about to read. Plus, it showcases that you included an overview of your professional experience. That way, if all they can do is skim your application, they know that it is a critical section that they actually need to read.

Top 3 Tips for Writing a Customer Service Resume Summary

Writing a stand out customer service resume summary doesn’t have to be a pain in the you-know-where. If you want to tackle it with ease, here are three tips that you can put to work right away.

1. It’s All About Value

Your summary should showcase your capabilities, sure. But it should also create an outstanding value proposition. You want to show the hiring manager what they gain by choosing you, ideally in areas that are incredibly relevant to the customer service job description .

2. Be Specific, B-E Specific

Ideally, your resume summary should be brimming with details. Include individual skills and specific achievements, not general overviews.

3. Embrace Action

Action verbs are powerful. They feel energetic, making your summary more engaging. Try to work in relevant, best-fit action verbs to make sure your statement really packs a punch.

3 Customer Service Resume Summary Examples

Okay, not you know what a customer service resume summary is, and have some helpful tips for crafting your own. What? Not ready yet? Think an example or two will really help you nail it? No problem!

If you don’t know where to begin with your customer service resume summary, here are three examples that may help.

Multi-tasking, people-oriented customer service professional with 9 years of experience behind the counter. Familiar with major POS systems and set previous store record for customers served, checking out 38 customers in a single hour.

2. Call Center

Over 7 years of experience in fast-paced call center environment. Exceptional communication, problem-solving, and conflict resolution/de-escalation skills. Highly familiar with the product niche.

3. Tech Support

Personable, professional, bilingual tech support rep with 5 years of experience who is adept at taking complex concepts and making them accessible to the masses. Customer-focused and calm under pressure. Trained in diagnostics and advanced troubleshooting techniques.

Putting It All Together

In the end, having a stand out customer service resume summary can make a world of difference. It lets you showcase critical capabilities early in your application, increasing the odds that they’ll catch the hiring manager’s eye and, ultimately, land you an interview.

Make sure to use the tips above regularly, customizing your summary at every opportunity. That way, you can speak to the nuances of the position, ensuring you can move your customer service career forward with ease.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com.

His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others.

Learn more about The Interview Guys on our About Us page .

About The Author

Mike simpson.

Co-Founder and CEO of TheInterviewGuys.com. Mike is a job interview and career expert and the head writer at TheInterviewGuys.com. His advice and insights have been shared and featured by publications such as Forbes , Entrepreneur , CNBC and more as well as educational institutions such as the University of Michigan , Penn State , Northeastern and others. Learn more about The Interview Guys on our About Us page .

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Resume Worded   |  Career Strategy

Customer service resume summary examples.

Approved by hiring managers, here are proven resume summary examples you can use on your Customer Service resume. Learn what real hiring managers want to see on your resume, and when to use which.

• Customer Service
• Customer Service Consultant
• Customer Service Manager
• Customer Service Specialist
• Customer Service Supervisor
• Customer Service Team Lead
• Entry-Level Customer Service Representative
• Senior Customer Service Representative
• Customer Service resume templates
• Similar summary examples

Customer Service Resume Summary Example

Industry-specific experience matters.

When you mention that you have '8 years' experience in telecom industry', it shows your familiarity with the industry-specific challenges and landscape. It's a direct indicator that you know the ropes and won't need much hand-holding if hired.

Showcase your leadership skills

By stating that you 'led a team of 15 to reduce customer complaints by 30%', you're not only showing your capability to lead teams, but also your ability to drive results and make significant improvements. That's an attribute any hiring manager would find desirable.

Highlight your accolades

'Awarded 'Customer Service Champion' three times' is a clear demonstration that you're not just an average Joe in the industry. It shows you've been recognized for your work, which adds credibility and weight to your application.

Demonstrate your ability to adapt

Working in both large corporations and small start-ups shows your adaptability. It implies that you can handle different work cultures and organizational structures, which is a sign of a versatile candidate.

Customer Service Consultant Resume Summary Example

Displaying customer satisfaction goals.

Stating that you improved customer satisfaction rates by 30% in one year is a strong testament to your skills. It shows recruiters that you're results-driven, customer-focused, and capable of making a significant impact on a company's success.

Emphasizing Training Skills

By indicating that you trained 50+ customer service reps, you're offering proof of your leadership abilities and communications skills. This shows potential employers you can not only work well with a team, but also lead and guide them towards improvement.

Innovation in Customer Feedback

Highlighting that you implemented a new customer feedback system that increased response rates by 25% is a great way to demonstrate your proactive approach and innovative thinking. It gives recruiters a glimpse into your ability to identify areas for improvement and take action to enhance them.

A great resume can open doors to new opportunities. But a subpar one can keep you stuck in your job search. Our tool helps you create a resume that showcases your skills and experience in the best possible light. Get started now and see the difference for yourself.

Customer Service Manager Resume Summary Example

Showcase your leadership strengths.

'Building and leading high-performing teams' demonstrates your leadership skills and your ability to inspire and motivate others.

Demonstrate your impact on staff morale

'Reduced staff turnover by 25%' indicates that you’re not only good at managing clients, but also at managing people. Lower staff turnover means happier, more engaged teams – and that’s a big win for any employer.

Illustrate your customer retention skills

'Increased customer retention by 10%' shows that you don't just handle customers, you keep them. In a competitive market, a strong customer base can make or break a company.

Customer Service Specialist Resume Summary Example

Promote your problem-solving skills.

'Proven record of resolving complex customer issues' clearly showcases your problem-solving skills. It shows you can handle challenges and defuse difficult situations, a crucial quality in customer service.

Evidence your customer engagement improvement

'Improved customer feedback score by 15%' shows that you do not only interact with customers, but you also make their experiences better. This shows you're not just doing tasks, but you're making an impact.

Highlight your process improvement skills

'Developed a new process for managing customer complaints' reveals your ability to identify areas for improvement and innovate solutions.

Customer Service Supervisor Resume Summary Example

Showcasing efficiency improvements.

Illustrating your ability to enhance team efficiency, as stated in the summary, is a concrete way to demonstrate your problem-solving skills and leadership abilities. By stating that you increased team efficiency by 35%, you're giving hiring managers a clear picture of what you're capable of.

Highlighting Time Management

Mentioning that you reduced call handling time by 20% is a smart move. It signals that you've got a knack for streamlining operations and improving efficiency, which are key elements in any customer service role.

Demonstrating Crisis Management

By mentioning that you managed a team during a major system outage and resolved the issue within 24 hours, you're showing potential employers that you can handle high-pressure situations and come up with solutions quickly.

Customer Service Team Lead Resume Summary Example

Draw attention to your productivity boost.

'Improving team productivity by 30%' is a tangible evidence of your positive impact on your previous team, showing that you can lead and make a difference.

Highlight your contribution to efficiency

'Implemented a new training program that decreased onboarding time by two weeks' shows your ability to identify areas that need improvement and take action to rectify them.

Showcase your reliability

'Consistently met and exceeded performance targets' signals your reliability and dedication to quality service. It shows potential employers that you're a dependable candidate.

Entry-Level Customer Service Representative Resume Summary Example

Highlight your qualifications.

'Certificate in customer service management' shows that you have gone above and beyond to equip yourself with the necessary skills and knowledge. It shows dedication and commitment to your career.

Emphasize your real-world experience

'Internship experience in a high-volume call center' gives you an edge over other entry-level candidates. It shows you’ve already dipped your toes in the water and have some understanding of what the job involves.

Show your initiative

'Increased customer survey participation by 20%' is an indicator that you're not just a passive player. It shows your willingness to take initiative and make improvements.

Senior Customer Service Representative Resume Summary Example

Show your impact on the team's efficiency.

'Reducing call wait times by 15%' underscore your ability to streamline processes and make the team more efficient. In customer service, efficiency is king.

Show your team management skills

Managing a team of 20 to handle 1,000+ daily customer inquiries shows your capacity to handle high-pressure situations and manage large teams effectively.

Highlight your contribution to sales

'Doubled up-selling rates by implementing a new sales script' shows you don’t just handle customer inquiries, but also contribute to sales. That's a big plus in the eyes of any potential employer.

Draw attention to your cross-industry experience

'Experience spans across healthcare and retail industries' shows that your skills are not confined to just one industry. It indicates that you can adapt to different customer needs and demands across various sectors.

Customer Service Resume Templates

Cloud developer.

Relationship Manager

Service Technician

Administrative Resume Summary Examples

• > Administrative Assistant Summary Examples
• > Executive Assistant Summary Examples
• > Office Manager Summary Examples
• > Research Assistant Summary Examples

Administrative Resume Objective Examples

• > Administrative Assistant Objective Examples
• > Executive Assistant Objective Examples
• > Office Manager Objective Examples
• > Research Assistant Objective Examples

Administrative Resume Guides

• > Administrative Assistant Resume Guides
• > Executive Assistant Resume Guides
• > Office Manager Resume Guides
• > Research Assistant Resume Guides

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Top 20 Customer Service Resume Summary Examples You Can Use

If you are writing a resume or CV for a customer service job, the quality of its summary statement can boost its ability to win you an interview.

The career summary statement, being the first thing the recruiter will read in your resume, is an important part of the document that you can apply in making a great impression of your suitability for the customer service job.

This post will help you learn how to make really effective resume summary statements that increase your chances of being invited to an interview for the customer service position that you are seeking.

How to Write a Great Resume Summary for a Customer Service Position

To make a great summary statement for a customer service resume, you need to find out what the employer requires and what the job entails.

When you get these facts, you will know if you meet the employer’s requirements or not, like having the skills, abilities, knowledge, and experience to succeed on the job.

And if you do, then you can go ahead to create a resume summary statement that shows the recruiter that you possess what they require for the successful applicants to excel on the customer service role in their organization.

To quickly learn and master the act of writing very good customer service summaries for your resume, studying some examples will be helpful.

Best 20 Customer Service Resume Summary Samples You Can Apply

1. People oriented individual with attention to detail and a positive attitude. Seeking the position of Customer Service Associate at ABC; coming with strong knowledge of CRM systems and practices, and 3+ years’ proven customer support experience.

2. Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative at CBC, offering ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.

3. Experienced service oriented individual with strong phone handling skills and ability to adapt to different personalities. Seeking a Customer Service Officer position at ABC Inc., coming with strong market knowledge and critical reasoning abilities to identify and assess customers need to achieve satisfaction.

4. Team player with people skills and a friendly positive attitude. Desire the Customer Service Advisor position at MVN Resources; to apply exceptional product knowledge in automotive parts, ability to adapt to different personalities, and 2 years retail sales experience.

5. Experienced customer-oriented individual with strong work ethic, ability to escalate issues appropriately and BS degree. Interested in the Technical Customer Service position at XYZ Inc. where high technical aptitude for assimilating new technology and technical concepts, plus advance computer skills will be utilized.

6. To obtain the job of a Customer Service Agent at XYZ Inc. to utilize strong phone handling and conflict resolution skills, as well as demonstrated customer support ability. Also coming with 2 years customer service experience and GED.

7. Experienced customer–oriented professional with strong multi-tasking skills and ability to efficiently prioritize task. Looking to obtain the position of a Customer Service Ambassador at CBC; coming with active listening skills and sound knowledge of CRM systems and practices.

8. Strong communicator with follow-through skills and CRM certification. Desire the position of Customer Service Support at Rainbow Inc.; bringing IT systems expertise, documentation skills, and proven ability to handle high volume and multiple calls in a positive and calm manner.

9. Individual with strong client relationship and interpersonal skills and an apt for learning. Seeking the position of Chat Customer Representative at CYX Inc.; coming with sound product knowledge, multi-tasking and prioritizing abilities, as well as ability to follow-through in a timely manner.

10. Excellent communicator with multi-tasking abilities and phone handling skills. Looking to obtain the position of IT Customer Service at XYZ Inc. where sound technology background and IT system expertise will be utilized.

11. Talented individual with excellent communication skills, a positive attitude and Bachelor’s degree. Hopeful for a Call Center Customer Service position at XYZ Inc.; bringing exceptional ability to handle high volume calls, negotiation and conflict resolution skills to handle complaints in a courteous and professional manner.

12. Looking to apply proven customer support ability, negotiation skills, and strong market knowledge in the position of a Customer Service Insurance Representative. Coming with honed skills in Marketing Management and 3 years insurance sales and customer support experience.

13. Hopeful for a Field Customer Service position at CBC to apply honed skills in sales and hands-on expertise in phone based prospecting. Coming with track record of success in a sales position and superior customer service skills.

14. Excellent communicator with superb presentation skills and Bachelor’s degree in Business. To obtain employment as a Healthcare Customer Service Rep at Inc. to apply sound knowledge of medical terminology, expert IT system skills, and hands-on experience handling high volume calls on multiple lines in a calm and professional manner.

15. Looking to obtain the Customer Service/Direct Sales Officers position at ABC Inc. to utilize well honed skills in sales management, excellent presentation and active listening skills to handle face-to-face customer interactions with high level of professionalism.

16. Problem solver with detail orientation and active listening skills. Interested in the Customer Service Specialist position at MVC Inc.; coming with high level of professionalism, strong keyboarding skills, 2 years contact center experience plus 1 year customer service experience.

17. Self-motivated personable and result-driven individual. Interested in the Customer Service Sales position at XYZ Inc.; coming with strong phone handling and computer skills, and 3 years retail sales experience in addition to 1 year proven customer support experience.

18. Meticulously detailed individual with active listening skills and Bachelor’s degree. Hopeful for the Associate Customer Service Representative position, to utilize proven customer service skills including: relationship building, issue resolution, follow-through, and timely courteous service.

19. Detail oriented individual with strong work ethic and mechanical aptitude. Desire to work at ABC Inc. as a Customer Service Estimator, to apply strong influencing and phone handling skills in achieving sales goals. Also coming with 4 years bulk material handling experience and advance Excel skills

20. Logical problem-solver with ability to multi-task seeks the position of Customer Service Case Processing at ABC Company, to apply active listening skills, empathy, and strong product knowledge in offering superior customer service.

No doubt, starting off your customer service resume or CV with a highly compelling summary will give a boost to your resume and increase your chances of being invited to an interview where you will have the opportunity to prove to the employer why you should be hired for the customer service role.

You can use the ideas and examples of customer service resume summaries provided in this post in creating a great one for your resume.

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Customer Assistant Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the customer assistant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Earn one and a half times your hourly rate when working Sundays and an additional 2.21 for every hour worked between midnight and 6am
• Earn one and a half times your hourly rate when working Sundays and an additional  2.21 for every hour worked between midnight and 6am
• Keep store management informed of any problems which could cause morale or performance problems within the store
• Assistant Manager - Addlestone
• F&F Assistant Merchandise Planner - Store Stock Planning
• Always work in a safe manner to insure that Company safety guidelines are being followed
• Acknowledge customers within the store and assist customers in making their selections. Inform customers of the key items on sale
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue
• Advise and review rental charges; and provide an accurate receipt to the customer
• Perform other customer service related duties in addition to those listed, to ensure our service exceeds the expectation of the customer
• Provide all customers with friendly and personalized attention, in person and on the phone at all stages of the rental process
• Inquire about service, satisfaction and document dissatisfaction
• No drug or alcohol related conviction on driving record in the past 5 years
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Perform miscellaneous and backup duties job-related duties as assigned
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• Be passionate and knowledgeable about our products and services
• Basic computer skills
• The ability to work days, evenings or night tours; overtime, weekends, holidays
• Get to know your customers, greet them with a smile and serve them with pride
• Qualify on pre-employment screening
• Satisfactory results from a background/employment history investigation and drug screening
• Take time to listen, and help out wherever you can
• Make decisions that are right for our customers
• Data entry and problem solving skills
• Always be there, on time and properly presented

3 Customer Assistant resume templates

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• To convey a friendly "SERVICE FIRST" personable and engaged attitude to all customers at all times regardless of circumstances
• Develop an in-depth product knowledge of merchandise sold in the store through use of catalogs and product literature offered by the Company. Also by working with store management on a daily basis
• Operate the cash register in a courteous and professional manner, set forth in the Store Procedure Manual
• Straighten merchandise in store daily and repackage any loose merchandise
• Responsible for pricing merchandise and stocking store on a daily basis to maintain a good in-stock condition
• Responsible for following all Company procedures which apply to store
• Proper maintaining of store housekeeping consisting of sweeping, vacuuming, dusting, bathrooms, break room and any other areas directed by management
• Work in any area of store needing assistance as requested by management
• Responsible for informing management of any security problems involving customers or employee theft
• Must be age 18 or older
• Retail experience preferred but not required

Proposition & Customer Assistant Manager Resume Examples & Samples

• Work with the PI Proposition and customer experience team to support the core end investor proposition and create tailored customer value propositions and best in class personal experiences aligned to the PI Vision and our key customer segments
• Support the creation proposition definition documents for core services, products, tools and activities. Ensure that end investor proposition requirements are derived from (or at least aligned to) internal / external customer/ market data, feedback and research. Ensure that all documents are clearly articulated, expressed in the voice of the customer and have a strong external or market dimension and are aligned with the PI vision
• Work with the internal change program to ensure that end investor requirements for core work streams and proposition enhancements are clearly articulated, expressed in the voice of the customer and are aligned with customer feedback, satisfaction drivers and commercial priorities. Support e delivery of the propositions to meet agreed customer and FIL benefits, KPIs and strategic growth plans
• In conjunction with other members of the PI Customer, Proposition and Commercial team identify and deliver improvements to our end to end customer journeys and our approach to customer engagement in line with the PI vision to make good investing easy
• Support the creation of artefacts and outputs to describe the End Investor proposition roadmap and related market context, and reporting against delivery of the proposition changes
• Support and maintain commercial models to underpin individual propositions and change proposals
• In conjunction with other members of the PI Customer, Proposition and commercial team identify internal and external commercial and innovation opportunities through analysis and understanding of the long term global savings and investment market and best in class approaches outside of financial services across customer needs, distribution, providers, disruptive propositions, and regulatory environment, competitor and technology changes
• Collaborate effectively with the central teams (digital, client services etc.) to ensure best practice, customer feedback and plans are shared, leveraged and coordinated effectively
• In addition ensure both strategic and tactical changes are aligned to end investor requirements. Act as a point of review
• Collaborate effectively with other channel proposition teams to ensure best practice, customer feedback and plans are shared, leveraged and coordinated effectively
• Support the definition and delivery the end investor content strategy and requirements for PI. Ensure both online and offline marketing content and information is appropriate to deliver commercial and customer objectives
• Support the PI agenda through both PI and UK business level forums. Including managing the reporting to these forums
• Manage the PI governance schedule including organisation of meetings, recording of minutes and tracking actions and issue resolution
• Exposure to propositions development, product management, customer experience development and management and marketing
• Exposure to customer journey and lifetime value management demonstrating value added outcomes for both customer and business
• Understanding of the technology and operations implications of proposition delivery
• Business planning skills
• Comfortable working in a matrix organisation
• Comfortable working under pressure and managing concurrent tasks against deadlines
• Experience of working with digital propositions
• Copy writing experience

Customer Assistant Ambient Grocery Resume Examples & Samples

• Customers get the finest shopping journey
• Customers are always able to get the products they need
• Customers are excited by our promotions and find our aisles welcoming
• Customers have a slick and speedy checkout experience
• Customers are excited by our promotions and find our Phone Shops welcoming
• Customers clearly understand our tariffs, contracts and additional products
• Customers leave our Phone Shops feeling valued and would recommend us to others

Customer Assistant Representative Resume Examples & Samples

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
• Use of proper statement to determine if vehicle is being returned with full tank of gas
• Complete a service alert for any mechanical and or body damage communicated by the customers
• Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
• Keep lot organized for ease of access and traffic flow
• Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages
• Understand the damage loss report reporting procedure
• Must have a high school diploma or GED
• Must have at least one year of customer service experience
• Must be authorized to work in the U.S. and not require sponsorship now or in the future
• Apart from religious observations, must be flexible to work a maximum of 25 hours a week within Monday through Friday 7am-6pm and rotating Saturdays and Sundays 9am-1pm

Customer Assistant Pharmacy Resume Examples & Samples

• Customers leave our store feeling valued and satisfied

Customer Assistant Frozen Food Resume Examples & Samples

• Customers service is welcoming, quick but not rushed by
• Smiling and greeting customers
• Recognising customers that need help and asking them what you can do
• Acknowledging customers waiting to be served and asking a colleague to help or saying when youll be with them
• Thanking customers and saying goodbye
• Customers are always able to get the products and services they need by
• Understanding the customers needs and using your product knowledge to find the right product or service for them
• Asking the pharmacist to help if youre unsure what the right product is
• Helping customers to locate products at the pharmacy counter and in the aisles
• Filling gaps on shelves and keeping the aisles well presented
• Customers are always able to get the advice they need by
• Understanding the customers needs and using your knowledge to give the right advice
• Asking the pharmacist to help if youre unsure what the right advice is
• Making customers aware of information on the product packaging, on in shelf displays, in service leaflets and at the information point
• Ensuring in shelf information displays and service leaflets are in the correct place and full
• Customers get help handing in and collecting prescriptions and you ask the pharmacist to advise the customer when they need it

Overnight Senior Customer Assistant Representative Resume Examples & Samples

• Verify car information and VIN number for security and car control
• Provide additional service by offering our refueling option
• Ensure that the kiosk is stocked with appropriate supplies to meet the needs of our customers
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
• Must have at least 1 year prior customer service in a retail environment, or customer facing administrative support experience
• Apart from religious observation you must be able to workthe following schedule

Senior Customer Assistant Representative Resume Examples & Samples

• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Must have at least 1 year prior customer service, retail or sales experience
• Must accept 10.20/hr as rate of pay for this position
• Must be able to work following full time schedule: Wednesday, Thursday, Friday, Saturday, and Sunday 3 PM to 11 PM shift (OFF MONDAY AND TUESDAY)
• Must be able to work at the Jackson Mississippi Airport

Digital & Customer Assistant Manager Resume Examples & Samples

• Experience in strategic, product development and/or business transformation in a digital context
• Experience in providing advisory services in a Digital Strategy, Customer Strategy, Customer Operations, Commercial or Sales and Marketing function
• Understanding of the levers available to drive Customer Programs across Analytics, Insights, Propositions and Campaigns, Channel Migration and Transformation and Organisation Change
• Experience of working effectively with digital and creative agencies
• Experience in at least one of the following: Field Digital Marketing, Campaign Optimisation, Omni Channel Design and Implementation Customer Analytics and Use, Marketing Effectiveness, Customer Management Information and Reporting, Customer Lifetime Value and optimisation programs, Go to Market Strategy, Customer Base Management, Digital Innovation and Integration, Payments, and Campaign Management
• Technical expertise in operating, integrating and optimising digital technologies
• Characteristics of a forward thinker and self motivator that thrives on new challenges and adapts quickly to learning new knowledge
• Strong analytical and problem-solving skills
• An understanding of and experience in the Software Development Lifecycle

Senior Customer Assistant Representative San Antonio Airport Resume Examples & Samples

• Process returns, check-ins and exit transactions
• 1 year prior customer service experience
• Must have a minimum of 24 college credit hours at a recognized college/university
• Must have a valid drivers license with no more than 1 moving violation and/or at-fault accident on driving record in the past 3 years
• Apart from religious observations, candidates must be able to work one of the following shifts

Customer Assistant Bread Resume Examples & Samples

• Always put the customer first and consider them in everything you do
• Get to know your customers and serve them with pride
• Help to ensure products and services are available for customers at all times
• Handle all products with care to maintain quality and ensure they reach the customer in the best condition
• Keep the shop floor and back areas clean and tidy at all times
• Using the training you receive, follow department routines and processes
• Follow all company policies and adhere to Health and Safety routines
• Whilst you will have a core role, you may be asked to support your colleagues by helping in other departments
• Able to give great, natural customer service by proactively smiling, greeting, acknowledging and helping customers
• Works hard for customers, your team and your department
• You are able to prioritise to ensure anything you do is right for our customers
• Adaptable and resilient to meet the ever changing demands of our business
• You must be able to follow instructions either verbal or written
• You are reliable and a good timekeeper
• You must be smart and tidy at all times

Disaster Recovery Customer Assistant Resume Examples & Samples

• Ability to use email, communicate effectively both verbally and written
• Ability to follow detailed processes/instructions is required
• Enjoys Working in a Fast-paced Environment
• Knowledge of Computer Hardware and Related Services
• Perform additional tasks and/or duties as assigned by management

Petrol Filling Station Customer Assistant Resume Examples & Samples

Global customer assistant resume examples & samples.

• Schedule meetings inside and outside the office: prepare any documentation which may be required and deal with necessary catering or other practical arrangements (often virtual e.g. video-conference, telephone conference, webex etc.)
• Open and distribute incoming mail, screen telephone calls and type and proof correspondence
• Organise travel for team members managing agendas, flight/transfer organization and hotel booking. Suggest most appropriate fares available, according to TCCC policies
• Process travel expenses for key team members
• When team members are unavailable, act as first point of contact for requests and queries. Take appropriate action/speak to the relevant people and follow up to ensure that requests are action satisfactorily whilst maintaining the appropriate level of confidentiality
• Ensure timely issue of PO and control the process in SAP until the final closing, according to TCCC procedures. Support associates in preparing all necessary documentation for correct issue of PO, e.g. bidding, authorization of new vendors, good receipt posting, follow-up with internal approvers and monitoring of invoices with external suppliers etc
• Liaise with the Finance department to solve any budget/accounting issues which may arise in the expenses administration processes
• Control of K&I budget status
• Assisting with the organisation of team meetings and other ad hoc team/company events
• Input data and run pre-set reports from various databases
• Help to organize and follow up team members holidays schedule
• Forge good working relations with other Administrative staff across their specific location and across Western Europe
• Ad hoc project work and other tasks, as required
• Provide back up to a Senior Leaders PA or other team assistants as required
• The travel requirement is expressed at 0% because this is not a regular occurrence. However, on some occasions administrative staff may be required to travel either within or outside the Business Unit
• Large corporate environment highly regarded – International coordination
• Demonstrated ability to provide proactive quality administrative assistance
• Proven knowledge on excel and powerpoint

Temporary Customer Assistant Representative Resume Examples & Samples

• This is a temporary part-time position. Applicant must be available for work until October 2017
• Minimum High School Diploma or G.E.D. required
• Must have a current and valid Canadian driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Adhere to company rental requirement guidelines
• Effectively resolve all customer service issues
• Achieve sales targets and goals
• Positively represent the Company to all vendors and the general public
• Ensures the security of company assets
• Keeps work area clean and orderly. Responsible for maintaining a safe and clean work environment. Immediately reports any unsafe or hazardous conditions to the lead agent and/or manager

Customer Assistant Customer Services Resume Examples & Samples

• This is a temporary full-time position. Applicant must be available for full-time work until end of October 2017
• Use Company approved selling techniques to offer all optional products to meet customer needs
• Must be at least 18 years of age
• Must be available for full-time work until end of October 2017
• Must be authorized to work in Canada

Customer Assistant General Merchandise Resume Examples & Samples

Overnight senior customer assistant representative bwi airport resume examples & samples.

• Prepare all rental documents accurately and completely
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Must have 1 year of customer service experience with a sales focus within the last 3 years
• Must have a valid US driver's license for a minimum of 1 year
• Must accept $12.50/hour
• Apart from religious observation, must be available to work overnight Thursday, Friday, and Sunday: 11pm-7am
• Must have at least 1 year of customer service in a retail or administrative support role
• Aside from religious observations, must be available to work an average of 40 hours per week (including nights and weekends)
• Must be willing to accept $13.00 per hour
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date

Related Job Titles

Customer Service Assistant Resume Samples

Customer service assistants are accountable for interacting with clients on day to day basis to address concerns and to make sales. The essential duties listed in the Customer Service Assistant Resume include – interacting with clients through phone, internet or face-to-face, meeting customer needs , logging details in the customer database, generating quotes, suggesting additional products and services, pursuing clients, generating reports and maintaining up-to-date records of clients.

Employers expect some level of competencies from the customer service assistant such as – significant work experience, outstanding email, and phone etiquette, exceptional communication skills, keen attention to details, the ability to manage multiple accounts, and the capacity to articulate specifications instantly. While a high school diploma is considered mandatory, many employers prefer a college degree with some amount of relevant experience.

• Resume Samples
• Customer Service
• Customer Service Assistant

Customer Service Assistant Resume

Objective : Customer Service Assistants (CSAs) are responsible for handling customer service calls, sales calls, and general administrative duties. Responsible for taking orders, processing payments, and providing customer service. 

Skills : Bilingual in Hmong and English, Customer Service.

Description :

• Provided excellent customer service and support in the paint department.
• Worked as a team member performing cashier duties, product assistance, and cleaning.
• Prevented store losses using awareness, attention to detail, and integrity.
• Computed accurate sales prices for purchase transactions.
• Prepared and sold a broad range of customized merchandise to individuals and commercial accounts.
• Expressed appreciation and invited customers to return to the store.
• Assisted customers with store and product complaints.

Objective : Seeking a position as Customer Service Assistant professional offers challenging responsibilities with the opportunity for growth and advancement. Ability Summary I have extensive experience in the applied field, skills, detox advocate, corrections and community development. I am hardworking, loyal and dedicated employee. I work well with others, dependable, also able to work independently with minimal supervision.

Skills : Microsoft Office Suite, Database Management, Customer Service Skills.

• Resolved conflicting and complex issues on shipments.
• Maintained and managed customer files and databases.
• Ensured dispatching and shipping of customers' goods are met on time.
• Implemented company policies and procedures.
• Organized and scheduled customer orders to the appropriate branch.
• Understood customer requirements so as to provide appropriate clarifications and solutions.
• Scheduled both local and long-distance customer deliveries.

Customer Service Assistant Manager Resume

Objective : Systematic, organized and committed professional, demonstrating highest level of confidentiality, customer service and professionalism, looking for an opportunity in Human Resources.

Skills : Power Tools, Customer Service.

• Reviewed new customer applications for compliance with company policy and requirements.
• Applications included auto and home loans, checking and saving accounts, and debit cards.
• Worked with a cross-functional team to accurately enter customer applications.
• Responsible for daily cash, credit, and other transactions.
• Worked closely with customers to resolve any issues related to accounting applications and transactions.
• Worked independently and efficiently in other projects assigned on a daily basis.
• Conducted customer survey and provided feedback to Senior Management in order to aid improved customer service experience.

Scheduler/Customer Service Assistant Resume

Objective : To obtain a position as a waitress where I can utilize my experience and skills to provide excellent customer service. Ability Summary Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Collect payments from customers. Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff. Prepare checks that itemize and total meal costs and sales taxes.

Skills : Microsoft Office, Computer Hardware, Computer Repair, Customer Service, Windows.

• Provided daily inbound sales support from potential customers solicited through advertisement.
• Gathered and verified data from customers to promote marketing initiatives.
• Conducted client and market surveys to identify areas of improvement for the organization.
• Demonstrated a strong sense of urgency to ensure customer satisfaction and retention.
• Made sure my individual weekly quota was reached to help with my team succeeding as a team for our monthly goals.
• Used Processing phone calls in a call center setting.
• Created quarterly reports for senior management outlining the accuracy of transactions.

Inventory And Customer Service Assistant Resume

Objective : Management and Training Experience. Customer Service Experience. Word Processing. Mail Sorting and Distribution Experience. Office Automation. Cash Handling Experience. Account Retention and Collections Experience. Accounts Payable and Receivable.

Skills : Microsoft Office, Adobe suite, AutoCAD, Solidworks.

• Responsible for the completion of retail business transactions and for the management of hospitality services.
• Accomplished successful merchandising of promotional items which resulted in sales growth for various departments.
• Experienced in cash handling and report compilations.
• Responsible for the collection of delinquent accounts and the retention of possible close-outs.
• Prepared daily sales reports and completed bank deposits.
• Managed vault operations, including mail, counter and miscellaneous payments.
• Responsible for recruiting and retaining new members.

Customer Service Assistant(Corporate Services) Resume

Objective : Highly organized and meticulous Administrative Assistant with experience in corporate office settings offering excellent communication and computer skills. Meets deadlines and works with a high level of multicultural awareness and adaptability.

Skills : Microsoft Office, Organizational Skills.

• Greeted customers entering the store to ascertain what each customer wanted or needed.
• Described products to customers and accurately explained details and care of merchandise.
• Politely assisted customers in person and via telephone.
• Provided an elevated customer experience to generate a loyal clientele.
• Answered product questions with up-to-date knowledge of sales and store promotions.
• Conducted weekly walk-throughs with the manager to discuss interior visual displays, including store window presentation.
• Provided ongoing guest service, including giving fashion advice.

Customer Service Assistant I Resume

Objective : A highly motivated professional, experienced in customer service and the ability to multi-task efficiently with minimal supervision. I have excellent written and verbal communication skills. Knowledgeable in various computer programs (Office, excel, word etc ).

Skills : Customer Service, Managing Skills.

• Provided customer service and assistants to patrons.
• Established and identified prices of goods weighed fruits and vegetables using electronic scales.
• Received, transported and restocked grocery store items while maintaining displays and out of date merchandise.
• Keyed in and scanned the prices of merchandise to determine total of groceries.
• Completed various cash and credit transactions using electronic cashier system.
• Wrapped and bagged merchandise and grocery items.
• Stocked merchandise on shelves and maintained clean and orderly checkout area.
• Maintained the ability to safely push or pull from 40-75 pounds.

Front End Customer Service Assistant Resume

Headline : Assistant customer service managers usually play the role of a front man. They face customers or consumers who are either complaining or raving about their product and services.

Skills : Medical Administration, Multitaking.

• Assisted customers/tenants in person and via telephone.
• Handled daily heavy flow of paperwork and cooperates with the on-site manager on invoicing services provided by the various vendors at the property, showing vacant units, dealing with the processing of the incoming credit check applications.
• Communicated with vendors regarding their processed invoices for payment.
• Promptly responded to general inquiries from tenant via phone, e-mail and fax.
• Processed daily invoices and billed renewed invoices to each vendor.
• Assisted customers/tenants with daily maintenance work orders and or their complaints.
• Provided customer service during an average of 60 calls per day by answering customer inquiries, assisting with tenant problems and providing them with the proper information needed about current and vacant units.

Customer Service Assistant (PT) Resume

Objective : Manager with fifteen years successful experience in increasingly responsible positions in customer service, inside sales and warehouse management in garment manufacturing industry. Major strengths include: planning/organizing, problem solving and communication.

Skills : Bilingual English/Spanish, Microsoft Office.

• Received and delivered new orders to data processing for entry.
• Checked inventory and keyed stock orders into system.
• Received and made changes to orders, delivered changes to all necessary departments to communicate change.
• Worked with production department to help meet shipping deadlines.
• Proactive approached in reviewing reports for production shortages long before shipping cancellation dates.
• Alerted sales people of shortages before orders were confirmed.
• Proofread purchase orders for discrepancies.
• Oversaw the productivity of the price ticket department.

Customer Service Assistant Director Resume

Objective : Senior Technical Education Software Trainer and Medical Software Customer Service Representative with 15+ years' experience diagnosing, resolving and training technical/customer issues for physician practice groups. Strengths include an understanding of medical practice operations, knowledge of health care technology, problem solving, troubleshooting, establishing resource relationships, training providers, office staff and management on-site or in remote web-based sessions.

Skills : Great customer service, Interpersonal Skills.

• Confered with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Checked to ensure that appropriate changes were made to resolve customers' problems.
• Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Completed contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Referred unresolved customer grievances to designated departments for further investigation.
• Determined charges for services requested, collect deposits or payments, or arrange for billing.
• Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Checker/Customer Service Assistant Resume

Objective : Bookkeeper with extensive experience in legal collections and recovery, with a solid understanding of legal procedures and legislation. Proficient with a wide variety of software applications, including QuickBooks and custom accounting software. A highly motivated sales associate with extensive customer service and sales experience. Performance-driven who is skilled in creating marketing plans and leading successful product launches, promotions, and development.

Skills : Microsoft Office, Excel, Access.

• Created strategies to develop and expand sales of services to existing customers which resulted in an increase in annual revenue.
• Documented all customer inquiries and comments thoroughly and quickly.
• Responded to all customer inquiries thoroughly and professionally.
• Answered customer questions about product availability and shipment times.
• Recommended new products to customers, resulting in an add-on business.
• Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving problems on the spot.

Customer Service Assistant/Collector Resume

Summary : Utilizing personal computer and MS Office software to perform clerical and administrative duties in the preparation of memorandums, reports, spreadsheets, presentations, registration and check-in procedures, etc.

Skills : Quickbooks, Microsoft Office, Account Management, Data Entry, As400.

• Appointed as Exchange Head for Commission on Election; Approving Officer of Two Cooperatives.
• Preparation of Monthly & Year-End Reports, Transaction Encoding, Bank Statement Reconciliation.
• Budgeting and Inventory and Review and presentation of monthly financial statements.
• Reconciled billing transactions in accordance with company procedures, data encoding recommended for solutions.
• Monitored exchange accounts receivable and overall collection performance including sub-exchanges through ICMS/AS400 system and provided recommendations to improving collection efficiency.
• Provided a simplified summary of final accounts using Excel.
• Prepared and analyzed of Exchange Aging of Accounts.

Objective : Creative and versatile in devising, developing, implementing, and managing strategic test standards to deliver expected results. Strong analytical skills in identifying test requirements and test processes for software enhancements down to component-level technology validation. Proficient in test planning and test case design. Recognized as a thorough, efficient, and organized software tester. Goal-oriented and highly accountable accomplished professional with a strong work ethic and dedication.

Skills : Test Analysis, Test Strategy, Test Planning, User Acceptance Testing, Regression Testing, Software Quality Assurance, Defect Management, Customer Service, Communication.

• Assisted diverse clientele, addressing questions and concerns, to satisfy company policies and procedures.
• Used computerized tracking systems to schedule and coordinate orders.
• Handled multi-line telephones, taking and processing more than 100 orders daily.
• Answered customer questions on product information for various product lines.
• Worked independently and successfully to meet department quotas.
• Resolved problems by using proven skills to calm tense situations.
• Provided support for management which required strong organizational and communication skills.

Customer Service Assistant III Resume

Summary : An effective leader, skilled in enlisting the support of all team members in aligning with the project and organizational goals. Core Qualifications Quick learner Customer- and service-oriented Computer proficient POS systems Microsoft Office Cash handling accuracy Training and development Excellent communication skills Listening skills Written and oral communication skills Reading comprehension skills Energetic self-starter.

Skills : Microsoft Office, Customer Service.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Developed effective relationships with all call center departments through clear communication.
• Addressed customer service inquiries in a timely and accurate fashion.
• Demonstrated mastery of customer service call script within a specified timeframe.
• Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
• Built customer loyalty by placing follow-up calls for customers who reported product issues.
• Developed process improvements to enhance efficiency and effectiveness of interdepartmental call center operations.

Objective : Building long-term customer relationships and advised customers on purchases and promotions.Worked within various teams to ensure outstanding service, and also Guaranteeing positive customer experiences, and resolved all customer complaints.

Skills : Customer Service Skills, Problem Solving Skills.

• Described product to customers and accurately explained details and care of merchandise.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Bagged sold merchandise per customer's request.
• Assisted customers with food selection, inquiries and order customization requests.
• Developed reputation as an efficient service provider with high levels of accuracy.

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Customer Service Assistant Resume Sample

Get hired faster & learn to write your next resume with this downloadable Customer Service Assistant resume sample. Copy-paste this resume sample at no cost or modify it in any way using our proven and tested resume creator.

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Customer Service Assistant Resume Sample (Full Text Version)

Naito akasuki.

Performance-driven and detail-oriented Customer Service Assistant adept at providing beneficial advice and support to customers, executing various office management tasks, and developing new customer service processes and procedures. Great communicator with excellent time management and analytical skills and well-developed ability to work independently or in a team.  

Work experience

• Provided beneficial advice and support to customers, ensuring that all established performance standards were always fully met.
• Greeted visiting customers, answered the phone, responded to emails, handled complaints, and updated and maintained databases.
• Performed various office management duties, monitored inventories, conducted detailed weekly/monthly reports, and presented results to managers.
• Worked on the development and implementation of new processes and procedures which led to a significant increase in customer satisfaction from 76% to 97% within 2 years.
• Ranked # 1 in Customer Support Department for achieving extraordinary results and constantly performing great work.

First Class Honours (Top 10% of the Programme)

Clubs and Societies : Business Club, Film Society, Tennis Club

Graduated with Distinction (Grade 1 - A/excellent equivalent in all 6 subjects)

Activities : Comics Club, Chess Club, Water Polo Club

Volunteering

Certificates.

Milan Šaržík, CPRW

Milan’s work-life has been centered around job search for the past three years. He is a Certified Professional Résumé Writer (CPRW™) as well as an active member of the Professional Association of Résumé Writers & Careers Coaches (PARWCC™). Milan holds a record for creating the most career document samples for our help center – until today, he has written more than 500 resumes and cover letters for positions across various industries. On top of that, Milan has completed studies at multiple well-known institutions, including Harvard University, University of Glasgow, and Frankfurt School of Finance and Management.

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Front Desk Receptionist Personal Assistant Client / Customer Relationship Manager Facilities Manager Office Staff Administration Sales Associate Customer Support Call Center Operator

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Customer Service Administrative Assistant resume examples for 2024

A customer service administrative assistant resume should highlight your ability to multitask and handle a variety of tasks, such as answering phones, scheduling appointments, and resolving customer complaints. As Brandy Bailey , Career Coach at Ohio University - Lancaster Campus, says, "Take a look at the job description for which you are applying, what certifications/licenses/courses do they list? If you personally have any of them that are included in the job description, be sure to include them on your resume." Additionally, emphasize your exceptional customer service skills, as well as your ability to work well in a team and handle administrative tasks.

Customer Service Administrative Assistant resume example

How to format your customer service administrative assistant resume:.

• Match the job title on your resume to the role you're applying for and emphasize achievements over responsibilities in your work experience section. Keep your resume to one page, as suggested by recruiters and hiring managers. Technical skills such as problem-solving are valuable to employers, according to Christi Patton Luks , Professor (NTT) and Associate Chair for Academic Affairs at Missouri University of Science & Technology: 'The students who can readily relate the theory to their practical experience to develop new solutions are the most valuable.'
• A good job out of college for a Customer Service Administrative Assistant is one that aligns with the individual's skills and interests and encourages growth, according to Christi Patton Luks . Amanda Carpenter , Director of Career Development and Alumni Engagement at California State University Channel Islands, suggests that new graduates should focus on gaining work experience and staying employed in the competitive market, even if the role is not their ideal position: 'For those who have seen job offers rescinded, this is a time to establish a career plan and maintain a keen focus on short and long-term career goals. New graduates should establish a career plan with contingency plans and always have backup options.'
• When writing your resume, make sure to highlight general clerical duties such as maintaining customer databases, drafting correspondence, generating invoices, and updating policies. Additionally, emphasize your ability to maintain positive customer relationships, process orders, handle cashiering duties, and operate office equipment. Utilize various computer programs such as Microsoft Office and AS400, and apply excellent communication skills to answer telephones and prepare business correspondence.

Choose from 10+ customizable customer service administrative assistant resume templates

Choose from a variety of easy-to-use customer service administrative assistant resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your customer service administrative assistant resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Customer Service Administrative Assistant resume format and sections

1. add contact information to your customer service administrative assistant resume.

Customer Service Administrative Assistant Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your customer service administrative assistant resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Customer Service Administrative Assistant Education

Customer Service Administrative Assistant Resume Relevant Education Example # 1

Some College Courses In Health Care Administration 2006 - 2008

Monroe College Bronxville, NY

Customer Service Administrative Assistant Resume Relevant Education Example # 2

Associate's Degree In Business 2002 - 2004

Central State University Wilberforce, OH

3. Next, create a customer service administrative assistant skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an customer service administrative assistant resume

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Scheduling appointments is the practice of finding a free slot with the person(s) you want to meet. The process of scheduling appointments involves finding mutually free time, negotiating follow-ups, sending reminders, and creating new appointments. Scheduling appointments is important to ensure that the timings of consecutive meetings do not clash with each other.

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Top Skills for a Customer Service Administrative Assistant

• Data Entry , 23.6%
• Purchase Orders , 6.0%
• Payroll , 5.7%
• Scheduling Appointments , 4.5%
• Other Skills , 60.2%

4. List your customer service administrative assistant experience

The most important part of any resume for a customer service administrative assistant is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of customer service administrative assistants" and "Managed a team of 6 customer service administrative assistants over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Guided customers through troubleshooting steps to resolve software and hardware issues.
• Completed weekly payroll, opened orders, filled orders, and closed orders using company's software and system.
• Optimized warehouse production through proactive communication.
• Recruited, interviewed, and placed candidates in various positions throughout the region.
• Supervised drivers and provided administrative support which included shift scheduling and payroll processing.
• Organized student events including logistics planning and producing communications - Assisted studients with nagivation through program audits etc.
• Performed research, collection, and processing of data related to PeopleSoft HRMS.
• Provided administrative support for critical communications functions.
• Processed payroll for Electrical and Computer Engineering faculty.
• Coordinated all payroll/human resources functions for the center.
• Designed creative and informative PowerPoint presentations.
• Collaborated with Corporate and regional teams to determine real estate sales process and communication plan 387,000 sq foot facility.
• Developed effective relationship with call center departments through clear communication and to ensure the improvement of customer satisfaction.
• Maintained strong relationship with sales team through clear communication and follow-up.
• Established and implemented administrative policies and procedures for the office.
• Designed PowerPoint presentations and assisted with OpX Scorecard report and follow-up on other projects and ensured deadlines were met.
• Planned, write and oversee execution of communication of calendars and directed clerical and administrative support.
• Provided telephone support to counselors and physicians.
• Completed HRIS Compliance and Confidentiality Training.
• Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations.

5. Highlight customer service administrative assistant certifications on your resume

Specific customer service administrative assistant certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your customer service administrative assistant resume:

• Medical Assistant
• Certified Nurse Assistant (CNA)
• Certified Medical Administrative Assistant (CMAA)
• Certified Pharmacy Technician (CPhT)
• Dental Assistant (RDA)
• Certified Medical Office Manager (CMOM)
• International Accredited Business Accountant (IABA)
• Microsoft Office Specialist Master Certification (MOS)
• Certified Customer Service Representative (CCSR)

6. Finally, add an customer service administrative assistant resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your customer service administrative assistant resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common customer service administrative assistant resume skills

• Purchase Orders
• Scheduling Appointments
• Travel Arrangements
• Credit Card
• Administrative Tasks
• Customer Inquiries
• Office Equipment
• Inbound Calls
• Customer Complaints
• Customer Orders
• Outbound Calls
• Telephone Calls
• Customer Accounts
• Order Entry
• Computer System
• Expense Reports
• Customer Issues
• Bank Deposits
• Multi-Line Phone System
• Sales Orders
• Accounts Receivables
• Google Drive
• Sales Reports
• Clerical Support
• Customer Support
• Inventory Control
• Administrative Assistance
• Direct Calls
• Trade Shows
• Customer Interaction
• Customer Relations
• Conference Calls
• Fax Machines
• Financial Statements
• Customer Database
• Administrative Problems
• Process Orders
• Customer Payments
• GoToMeeting
• Customer Calls

Customer Service Administrative Assistant Jobs

Links to help optimize your customer service administrative assistant resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Administrative Assistant Resume Summary with Examples

An Administrative Assistant resume summary provides a brief outline of your skills and qualifications. It shows employers and hiring managers a general overview of your capabilities, helping them to quickly decide if you’re the right candidate for the role. This article shares some examples of effective Administrative Assistant resume summaries to help you write your own resume summary.

What is a resume summary?

A resume summary is a short explanation of your skills and experience as they relate to an open role. You’ll usually add a summary at the top of your resume, right below your name and contact information. That way it’s one of the first things an employer reads. 

Resume summaries are usually two to three sentences or statements. This makes it easy for hiring managers to read quickly to decide if your skills and experience match their needs. To make your resume summary more appealing, you can tailor it for each job you apply for. 

Administrative Assistant resume summary examples 

Here are some various Administrative Assistant resume summaries based on a candidate’s experience, career focus and best qualities: 

General summary

Example: ‘Hardworking and versatile Administrative Assistant with proven organizational skills and thorough knowledge of corporate policies and procedures. Excellent communication and people skills with extensive strategic planning capabilities.’

This example showcases the applicant’s versatility and knowledge in areas essential for office management.

Intermediate summary

Example:  ‘Experienced Administrative Assistant with 5+ years of experience working in a multinational firm. Detailed knowledge of business terminologies and standard practices. Committed and passionate with a focus on professionalism.’

This summary shows the applicant’s experience in a demanding work setting. It also showcases skills that could be valuable in any office environment.

Versatile summary

Example: ‘Multifaceted Administrative Assistant with an extensive background in a variety of office administration duties. Works well in high-pressure settings with minimal supervision in both leadership and team roles. Especially effective at fielding phone calls, coordinating with clients and serving as the liaison between different branch offices.’

This example highlights the applicant’s versatility and the ability to handle multiple roles. It also details a few specific examples of skills that would be useful in any Administrative Assistant position. 

Financial experience summary

Example: ‘Capable and knowledgeable Administrative Assistant with more than five years of experience working in a financial office. Thorough working knowledge of securities and investment practices. Consistently recognized for proven capability in office administration, record keeping, preparing reports and performing customer-oriented tasks.’

This summary showcases the applicant’s knowledge in the financial industry, which is useful when applying for jobs in the same related field. 

Skills and education summary

Example: ‘Administrative Assistant with a Bachelor’s Degree in Business Administration and a solid background working in different human resources firms. Well-organized and able to multitask while maintaining a high level of professionalism and attention to detail. Expert level proficiency in all MS Office applications.’

This example mentions the applicant’s educational and professional background, both of which are relevant to an Administrative Assistant position. It also details hard and soft skills that are useful for the job. 

Practical skills summary

Example: ‘Experienced Administrative Assistant with extensive knowledge in office management software. Proven office and personnel management skills, with equal ability in lead and support roles. Competencies include record keeping, document management, personnel support and report presentation.’

In this example, the applicant focuses on technical and practical skills that are helpful in any Administrative Assistant position.

Summary with professional goals

Example: ‘Business Administration graduate with drive and initiative, thorough attention to detail, with excellent time management and task prioritization skills. Seeking an Administrative Assistant position in a globally competitive firm with ample opportunity for professional growth and career advancement. Committed to performing all tasks with the highest level of professionalism and competence.’

This summary emphasizes the applicant’s desire to be a valuable member of the workforce.

Career change summary

Example: ‘Law firm secretary looking to further career by working as an Administrative Assistant. Possesses drive, ambition and an extensive skill set that includes file and document management, inventory and supplies processing, record keeping and more than five years of experience in an executive support role.’

This example showcases relevant experience, as well as potentially useful skills for Administrative Assistants. 

Essential skills summary

Example: ‘Detail-oriented and quality-focused professional with proven interpersonal and communication skills. Seeking Administrative Assistant position at Target Media where I can apply extensive experience in administrative functions. Advanced computer software knowledge, archiving and record-keeping skills and general office management capabilities.’

In this example, the applicant describes the essential skills they can bring to the organization. 

Administrative skills summary

Example:  ‘Committed Administrative Assistant with expert level proficiency in Microsoft Office and 70 wpm typing speed. Looking to secure the Administrative Assistant position at Skylar Enterprises to utilize my professional management skills and extensive clerical experience.’

This summary combines technical skills with more practical skills that are equally essential for administrative functions. 

Education-focused summary

Example:  ‘Highly-motivated and organized individual seeking to use a Bachelor’s Degree in Administration in the service of Blaze Marketing as Administrative Assistant. Solid background in office administration, with excellent multitasking, report presentation and document-keeping skills.’

This summary makes it clear that the applicant has the educational and professional background needed to excel as an Administrative Assistant.

Senior-level summary

Example: ‘Dedicated Administrative Assistant with eight years of experience in leadership roles with strong communications and interpersonal skills. Looking for new opportunities to further grow into the role of an Administrative Assistant. Certified MS Office professional with the ability to manage multiple tasks with a high level of professionalism.’

This example showcases extensive experience and explains the applicant’s goal in applying for an Administrative Assistant position. 

Industry-specific summary

Example:  ‘Dedicated and focused individual with proven capability in office administration seeks a position as an Administrative Assistant in an industrial supply firm. Knowledge in office management best practices and especially capable of handling high-volume tasks with an exceptional level of accuracy. Bringing more than five years of experience to ensure more efficient office functions and personnel performance.’

In this example, the applicant exhibits relevant skills and knowledge, as well as the ability to handle high-pressure situations. 

Career advancement summary

Example:  ‘Office Assistant with a wide range of applicable skills seeks professional growth and career advancement opportunities as an Administrative Assistant. Excellent clerical skills and the ability to oversee and manage multiple tasks simultaneously. Focused and detail-oriented with the drive and commitment to become a valuable contributing member of the Pinnacle Marketing workforce.’

With this summary, the applicant highlights the skills that are necessary for someone who wishes to advance from Office Assistant to Administrative Assistant. 

Similar background summary

Example: ‘Experienced Clerk and Secretary with proven time management and communication skills seeks position as an Administrative Assistant at a fast-paced and industry-leading firm. Competencies include advanced office management skills, ability to handle multiple tasks, inventory control and administrative support.’

This summary describes experience in similar roles. The candidate also explains transferrable skills that are useful for Administrative Assistant roles.