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• Customer service resume examples

Customer service Resume examples

72 Customer service resume examples found

All examples are written by certified resume experts, and free for personal use. Copy any of the Customer service resume examples to your own resume, or use one of our free downloadable Word templates. We recommend using these Customer service resume examples as inspiration only, while creating your own resume.

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Customer service representative

Advised customers on products, services, and current promotions, by identifying and recommending appropriate products and services based on their needs and preferences.

• Cut back on complaints 40% by initiating new call script to meet customers’ most urgent needs.
• Created and maintained customer loyalty through excellent customer interactions.
• Engaged with customers to provide a positive customer experience, by answering questions and resolving complex customer inquiries.
• Welcomed new customers and transferred warm leads to sales department.
• Participated in on-going training and development.
• Leveraged excellent communication and public speaking skills to de-escalate issues and provide high-level customer service experiences.

Customer service associate

Drives rapid, accurate customer service delivery processes for high-volume retail environment. Assists managers and other customer service associates to proactively solve issues. Takes customer orders when possible to alleviate strain on other staff members.

• Developed process for inventory cataloging system that saved 50% on processing time of new inventory.
• Communicates with customers to create great service environment, answering client questions and handling inbound communication calls.
• Exhibits perseverance and ability to overcome unanticipated obstacles.

Front desk receptionist

Performed clerical duties for a prestigious law firm.

• Answered phone calls and provided clear and straightforward information to callers.
• Transferred phone calls to attorneys, paralegals, and medical clerks.
• Created and labeled spreadsheets that contained information pertaining to schedules and meetings.
• Maintained a cordial disposition when greeting both clients and staff.
• Distributed letters and packages delivered to office to the proper recipients.
• Organized, cleaned, and maintained receptionist area.
• Participated in staff meetings and kept records of minutes.
• Issued name badges to law firm visitors.
• Wrote memos for attorneys and paralegals to be distributed via email.

Medical receptionist

Supervised day-to-day operations of the office and front office staff including scheduling, reception, insurance authorization, and verification. Secured authorizations for chemotherapy regimens and outside procedures.

• Worked with healthcare providers and patients to fulfill service needs; Insurance benefits verification, eligibility, and payment processing; Processed health claims, responded to denials and outstanding claims.
• Reviewed cost estimation with patients and assists by securing foundation or co-pay assistance.
• Oversaw administrative duties such as answering calls, scheduling appointments, processing payments, and filing documents while maintaining HIPAA standards.
• Continuously demonstrated a top-performing team of office managers by recruiting and training.
• Handled all onboarding tasks for new employees, ensuring employment laws and guidelines were followed.

Call center

Call center representative

Performed call center duties for an internet and phone service company.

• Answered approximately 30+ customer calls and online inquiries in a calm, courteous, and professional manner.
• Managed workspace with the most up to date technology in headsets, microphones, laptops, and computer software such as Zoom and Skype.
• Kept and updated a secure and well-organized spreadsheet with confidential information regarding customer addresses, phone numbers, and credit card numbers.
• Addressed non-English speaking customers in their native languages.
• Discussed internet and telephone service issues with customers pertaining to billing, connectivity, and power outages.
• Reported to supervisor any difficulties in dealing with customers.

Call center agent

Complex role requiring strong communication and crisis management skills to deliver impeccable service to customers.

• Managed incoming and outgoing calls from the center to keep customers informed on latest product offerings and updates.
• Provided remote assistance to clients to help them navigate the company website and new products.
• Collaborated with other team leads within the department to improve customer service policies and quality.
• Oversaw onboarding processes for new hires and ensured adherence to established standards.

IT help desk technician

Provided superior customer support & service to Comcast’s WiFi customers by answering a full range of customer requests, inquiries, and complaints relating to WiFi services and general inquiries. Answered incoming calls and provide helpdesk support to resolve issues on the server-side and client-side using Retain Helpdesk tool.

• Resolved customer technical issues to ensure all issues are closed in time with the right resolution and highest customer satisfaction.
• Diffused escalated customer situations while setting accurate expectations for issue resolution.
• Documented problems including detection information, diagnostic results, and repair information by utilizing the trouble ticketing system.
• Managed the overall customer call queue to ensure timely response to incoming customer calls.
• Opened tickets and maintained documentation to track tickets through resolution.
• Provided coaching, training new employees on call center operations, troubleshooting techniques, and collaborated on calls with new hires.

Provided remote technical support and assistance to clients/customers across the country. Responded to queries by email, phone, and chat, offering assistance on configuration, delivery, maintenance, and troubleshooting various computer systems, software, hardware, and other technical components.

• Utilized standard help desk procedures and processes to document and resolve technical issues for end-user requests.
• Assisted with user access, creation, editing, and troubleshooting in Google Workspace and Active Directory.
• Provided expertise to maintain and support various IT systems while adhering to company and department strategies and standards.
• Troubleshot hardware and software problems and made recommendations for upgrades and configurations implementation.
• Tasked with designing and maintaining Document Libraries, SharePoint sites, workflows, and Google applications in support of business practices.

Customer service manager

Brought excellent customer service to customers by meeting standards for service delivery. Ensured all front-end policies and procedures are followed, including compliance with rules and regulations. Coordinated logistics for truck deliveries, manage financial processes.

• Reduced staff attrition 80% by designing and executing new on-boarding and training curriculum.
• Improved store service rating from 3 to 5 stars in a year by implementing strict service standards among staff and incentivizing better performance and maintenance.
• Achieved KPI’s and managed team performances to help them meet their KPI’s.
• Managed and executed Shrink and Safety programs.

Worked as a customer relations manager for a mid-sized chain retail store.

• Supervised and trained 60-70 junior employees.
• Responsible for interviewing and hiring new talent to represent the store brand.
• Greeted and interacted with customers while monitoring the store.
• Handled issues relating to customer dissatisfaction and strived to improve upon common complaints.
• Investigated faulty products and took measures to ensure that quality goods were stocked on the shelves.
• Implemented an efficient budgeting system to eliminate unnecessary expenses and improve resource utilization.
• Store maintained a steady increase in sales growth by 40% over an 8-year period under my supervision.
• Represented the store brand at national conferences.

Objectives and summaries

Summary examples.

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude.

Enthusiastic and adaptable professional receptionist with exceptional multitasking abilities and writing skills. Works well as part of a team and communicates promptly and thoroughly with staff and customers. Keeps a tight schedule and manages time in an organized and attentive manner.

Versatile service representative with proven experience in fast-paced call center environments. Strong communicator who builds client trust with persuasive language and unwavering customer support attitude. Brings talent as a record-breaking service provider with 99% positive customer feedback rate.

High-energy and dedicated IT Help Desk Technician with 2 years of experience assisting colleagues in analyzing and problem-solving technical issues with workable solutions. Forward-thinking and team-oriented with a proven history of thinking strategically and initiating action to meet deadlines. Recognized by management and colleagues as an individual who takes on challenges and new responsibilities, and gets things done right.

Exceptional multi-tasking professional with 11 years of experience in managing auto service staff.  Firm and empathetic when interacting with customers and subordinates. Dedicated to providing quality service to customers that adheres to the highest standards. A team-player who ensures that tasks are completed carefully and efficiently.

Objective examples

Experienced customer service representative with transferrable skills to the sales industry, leveraging excellent communication skills and persistence. Demonstrated ability to provide above-and-beyond customer service and increase secondary sales transactions by 25%.

Reliable and organized receptionist with 6 years of experience performing clerical duties in search of job position where skills in providing exceptional customer care can be utilized.

Experienced call center representative seeking employment in the sales industry, transferring skills in customer service and managing multiple accounts on a continuing basis. Demonstrated ability to exceed company sales goals and maintain a customer satisfaction rate of 99%.

Dependable and solution-focused professional with 4 years of experience in providing technical assistance to clients worldwide while guiding and resolving issues patiently and promptly. Passionate IT Help desk technician with a proven history in delivering high-quality customer experience with an ability to thrive in a dynamic, fast-paced environment available to work during weekends as well as holidays.

Organized and highly motivated professional with 8 years of experience in managing office staff is looking for a position with a small company where budgeting and cost-benefit analysis skills are essential.

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Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

• An example of a finished customer service resume that works
• How to write a customer service resume that’ll fill up your interview diary
• How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

• Barista Resume
• Bartender Resume
• Server Resume
• Waiter Resume
• Receptionist Resume
• Cashier Resume
• Event Planner Resume
• Flight Attendant Resume
• Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them. 

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives. 

The following two resume formats also get our approval…

• Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
• Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume. 

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

• Work Experience
• Contact Information

To really make an impression, you can also add these optional sections:

• Awards & Certification
• Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them? 

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview! 

The contact information section on your resume must include:

• Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
• Phone Number – Check each number carefully
• Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
• Location – City+Country
• Optional - relevant social media
• Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
• Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences. 

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

• Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

• Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary. 

Got the skills, but can’t back it up with experience? Use a resume objective.  

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

• Position name
• Company Name
• Responsibilities & Achievements

Customer Service Representative 

YXZ Convenience Store

03/2017 - 04/2021

• Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
• Worked at the customer information desk for 10+ hour shifts
• Welcomed 1000+ customers during store opening event
• Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.  

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects. 

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer. 

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants. 

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date. 

There’s no magic tricks with this section, just enter your education history in this format:

• Degree Type & Major
• University/School Name
• Years Studied
• GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

• No problem. Just mention your education to date

Should I include my high school education?

• It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

• For a bartender role, your experiences always come first 

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out. 

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative. 

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

• Computer Skills
• Mathematical Skills
• Product Knowledge
• Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

• Personable and friendly 
• Endurance (long hours)
• Conflict resolution 
• Time management 
• Team player
• The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

• Employee of the Year 2019 – XYZ Convenience 
• Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

• Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address 

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

• The position you’re applying for
• Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

• Why you chose this specific establishment
• What you know about the establishment’s culture
• How your skills will be beneficial to the establishment
• If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

• Conclude the main points of your letter
• Thank the hiring manager for their time and the opportunity
• End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

• The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
• Use an attention-grabbing resume summary or objective
• In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
• Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Suggested Reading:

• Resume Keywords and How to Use Them
• Should You Include a Photo on Your Resume in 2024?
• The Best Strategy for Getting a Raise [+Examples]

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Ready Resume Templates

ATS-Friendly Customer Service Resume Templates For 2023

Download Free Customer Service Resume Templates in Microsoft Word, OpenOffice Writer, and Google Docs with resume tips and examples for each section in 2023.

If you’re looking for work in customer service, where having strong communication skills and the capacity to manage stressful circumstances is crucial, you must have a captivating resume that showcases your experience and knowledge.

The secret to crafting a resume that sells you as a valuable customer support agent is to highlight your most impressive skills and experiences. With the help of this article, you can create a resume that will catch the attention of hiring managers and encourage them to find out more about you.

Table of Contents

Download Customer Service Resume Templates

We have crafted the following Customer Service Representative Resume Templates in Microsoft Word, OpenOffice Writer, and Google Docs.

Click the button below to download the template of your choice:

Customer Service Resume Template

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Entry-Level Customer Service Resume Template

Customer service resume design samples.

Customer Service Resume Sample (Plain Text)

Hannah Martins Customer Representative 456-256-7852 [email protected] www.linkedin.com/hannahmartins Professional Summary Enthusiastic customer service representative with five years of retail experience answering all types of consumer questions. Highlights of my career include being recognized as “Employee of the Month” for consecutively six months and getting 95% positive client survey results at Aztec Solutions. Looking for a position with Pioneer Tech where I can use my customer service skills to deliver and sustain the best level of customer service. Work Experience Phantom Electronics Customer Representative New York City, NY May 2017 – Present Responsibilities : Aided customers with inquiries regarding goods and services, providing guidance and responses Managed a significant volume of customer calls and emails to make sure issues were quickly and correctly fixed. Used customer service software to monitor and record client grievances Collaborated with various departments to make sure that client concerns were immediately handled. Supervised a team of 15 customer care agents, making sure they met performance requirements and provided excellent customer service. Created and implemented customer service strategies to boost client satisfaction and retention. Customer feedback was analyzed, and recommendations for improving the product and service offerings were given to various departments. Served as a point of contact between consumers and other departments to ensure quick and accurate issue resolution. Skills Data Entry and Management Verbal & Written communication skills Proficient in Microsoft Office Suite and Google Suite Knowledge of POS systems and CRM Call Management Customer Account Management Product Promotion Strong problem-solving skills Ability to work well under pressure Capable of working with the team Education Bachelor’s Degree in Business Administration Berkeley College New York, NY Graduated – May 2016 Certifications Certified Customer Service Professional (CCSP)

Entry-Level Customer Service Resume Sample ( Plain Text)

Lauren Jones 598-456-7899 [email protected] www.linkedin.com/lauren_jones Objective : Professional in communication and customer service seeking work as a retail employee in Washington. Committed to providing top-notch service in a setting that prioritizes teamwork and the needs of the client. Would like to be employed in an entry-level customer service position where I can use my strong communication and problem-solving skills to provide superior customer care. Education Associate’s Degree in Business Administration Western Washington University Bellingham, WA Graduated – June 2022 Work Experience Terri & Johnsons Corp Sales Associate Washington, WA Feb 2022  – March 2023 Job Responsibilities: Assisted clients make purchases by providing product expertise and recommendations. Dealt with cash registers and money. Maintained a clean and organized shopping environment Collaborated with other salespeople to meet sales goals. Skills Verbal and written communication skills Strong problem-solving skills Ability to work well under pressure Proficient in Microsoft Office Suite and Google Suite Familiarity with customer service software Certifications Certified Customer Service Professional (CCSP)

Tips On Writing A Professional Customer Service Resume

• Your resume needs to be clear and straightforward to read.
• Use bullet points and bold headers to draw attention to important information.
• Focus on how you assisted consumers in the past and your previous customer service experience.
• You may use the powerful action verbs “achieved,” “resolved,” and “collaborated” to describe your accomplishments and responsibilities.
• List your skills that are relevant to provide customer service, such as active listening, problem-solving, and empathy, especially if you can back them up with concrete examples.
• Give numbers to support your successes, such as the daily customer count serviced or the percentage increase in client satisfaction.
• Create a resume that is specific to the position you want to apply for.
• Make sure your resume is free of grammatical and typographical errors.

How To Write An Entry-Level Customer Service Resume?

Start by establishing a challenging goal. Your resume should begin with a compelling aim that conveys your enthusiasm, passion, and desire to make a contribution to the customer service sector. Your transferrable talents and eagerness to learn and grow in the role should be highlighted.

Focus on important skills Even without prior experience, you most likely possess transferrable talents that are helpful in a customer service career. Taking cooperation, problem-solving abilities, and communication as examples.

Display any relevant academic qualifications or training. In your education section, be sure to draw attention to any coursework or training you have taken in the field of customer service. Include relevant seminars, diplomas, or courses that demonstrate your commitment to learning the necessary information for the role.

List any volunteer or part-time jobs you’ve held. If you have done volunteer work or performed part-time employment that required you to engage with people or give assistance, list these experiences on your resume. Pay attention to the duties of those roles that include providing customer service, such as assisting clients, responding to inquiries, using client records, or handling issues.

Mention notable accomplishments Include any accomplishments that demonstrate your expertise in teamwork, problem-solving, or interpersonal skills, which are all aspects of customer service.

Including a strong cover letter Your resume may be improved with a strong cover letter that details your qualifications and enthusiasm for giving exceptional customer service. Include a cover letter that details your interest in the job, your applicable skills, and how many

Section-Wise Resume Writing Tips

Follow the below-given tips for each resume section.

How To Add Contact Information?

• You should use larger letter sizes and type your entire name exactly as it appears.
• Instead of a slang term or nickname, use a business email address that includes your name.
• To make your name and headers stand out, choose a legible font in a slightly higher font size.
• Make sure your resume is formatted consistently and uses the same typeface throughout.

Writing A Professional Customer Resume Summary

• Begin your summary with a compelling opening sentence that grabs the reader’s attention and emphasizes your enthusiasm for customer service.
• Provide a brief overview of your roles and responsibilities, focusing on your accomplishments and the skills you developed. Emphasize any specific achievements that demonstrate your ability to provide outstanding customer support or resolve complex issues.
• Include a list of key skills and qualifications that are relevant to the customer service role. Make sure to align your skills with the requirements mentioned in the job description.
• Emphasize your commitment to providing exceptional service and maintaining positive customer relationships.
• End your resume summary on a positive note by expressing your enthusiasm for the customer representative role and your eagerness to contribute to the success of the company.

Correct Example

“Dedicated customer service representative with 5+ years of experience in a high-volume call center. Proven track record of exceeding customer satisfaction targets by providing prompt and effective resolutions to inquiries and complaints. Skilled in building rapport, multitasking, and utilizing CRM software. Committed to delivering exceptional service and fostering positive customer relationships.”

Incorrect Example

“Looking for a customer service job. I have some experience in dealing with customers and can use a computer.”

How To Write A Strong Customer Service Resume Objective?

Tailor it to the position : Customize your objective statement to align with the specific job you’re applying for. Research the company and the customer service role to understand their needs and expectations.

Keep it concise : A resume objective should be brief and to the point. Limit it to 2-3 sentences to ensure it grabs the reader’s attention and provides a clear snapshot of your qualifications.

Highlight relevant skills and experience : Identify the key skills and experiences that make you a strong candidate for the customer representative position. Focus on those that are directly applicable to customer service, such as excellent communication, problem-solving, and interpersonal skills.

Express enthusiasm and motivation : Show your enthusiasm for the role and the company you’re applying to. Emphasize your commitment to providing exceptional customer service and your eagerness to contribute to the company’s success.

Be specific and measurable : Whenever possible, include specific details or accomplishments that demonstrate your capabilities. For example, mention your experience in handling a certain volume of customer inquiries, achieving customer satisfaction targets, or resolving complex issues.

“Passionate about improving people’s quality of life by providing the greatest care and support. To get employed for an entry-level customer service position at a Kalypso corporation and use my strong communication and problem-solving skills to provide superior customer care.”

“Passionate about improving people’s quality of life. To get employed for an entry-level customer service position at a Kalypso corporation.”

Describing Work Experience On A Customer Service Resume

• Start each bullet point with strong action verbs to convey your responsibilities and achievements.
• Whenever possible, quantify your achievements to showcase the impact you had in your previous roles. For instance, mention the number of calls or inquiries you handled daily or the percentage increase in customer satisfaction during your tenure.
• Emphasize your dedication to providing excellent customer service. Describe how you effectively resolved customer complaints, demonstrated empathy, and ensured customer satisfaction.
• Mention your ability to actively listen, clearly explain complex concepts, and how you adapted your communication style to different customers.
• Demonstrate your problem-solving skills by providing examples of challenging situations you faced and how you successfully resolved them.
• Highlight your ability to handle multiple tasks simultaneously without compromising the quality of service.

Lythos’ Creations Senior Customer Service Representative Houston, TX March 2020 – Present Job Responsibilities: Provided extensive customer support over the phone, over email, and through chat, handling challenging issues and ensuring customer satisfaction. Mentored and trained fresh customer service representatives on company policies and procedures, and performance assessments, frequent coaching, and Improved team effectiveness were all implemented. Managed a team of 15 customer care agents, making sure they met performance requirements and provided excellent customer service. Created and implemented customer service strategies to boost client satisfaction and retention.

HR at Lythos Creation Provided extensive customer support. Mentored and trained fresh customer service representatives. Managed a team of 15 customer care agents. Created and implemented customer service strategies.

Customer Service Skills To Include In Your Resume

• List your most important skills in a distinct section at the top of your resume.
• Compare your skills to those listed in the job description to demonstrate that you meet the requirements for the position.
• Mention all of your technical and soft skills.
• Don’t use general skills outside of context. Instead, give concrete instances or accomplishments that illustrate your mastery of each ability.
• Start with the most crucial and applicable qualifications for a CSR role.
• Highlight your linguistic abilities if you speak various languages well, especially if they correspond to the consumer base of the organization.

List relevant key skills and proficiencies

• Communication Skills
• Empathy and Patience
• Problem-Solving
• Product Knowledge
• Time Management
• Adaptability
• Conflict Resolution

Hard Skills

• Computer Skills
• Technological Knowledge
• Multilingual Skills
• Product or Service Training

Soft Skills

• Communication
• Active Listening
• Time-Management

Additional Sections To Add To The Customer Service Resume

Certifications and Training: Include a section that highlights relevant certifications, such as customer service training programs, courses in conflict resolution, or industry-specific certifications.

Achievements or Awards: If you have received any accolades or recognition for your exceptional performance in customer service, create a section to showcase these accomplishments.

Languages: If you are bilingual or proficient in multiple languages, especially those relevant to the customer base or the industry you’re applying to, include a section that highlights your language skills.

Technical Skills: If there are specific software programs, tools, or technology relevant to customer service that you are proficient in, create a section to highlight your technical skills.

Volunteer Work or Community Involvement: If you have volunteered in roles that involved customer service or community engagement, consider adding a section to highlight your volunteer experience.

Professional Memberships: If you are a member of any professional associations or organizations related to customer service, include a section to highlight your affiliations.

Prompts To Generate Customer Service Resume In ChatGPT

We must provide precise prompts to construct a resume. You’ll have the outcomes you want.

The prompts for each component to utilize when creating a resume in ChatGPT are listed below.

ChatGPT Prompt To For Generating Resume Objective/ Resume Summary

“Write a compelling resume summary for a customer service resume with (n) years of experience.”

“Write a strong resume objective for an entry-level customer service representative.”

ChatGPT Prompt For Work Experience Section

“Write a professional resume work experience for customer service representative.”

“How to showcase (n year) work experience on your customer service resume?”

ChatGPT Prompt For Skills Section

“Write the important skills relevant to a customer service resume”

“What are the technical skills for a customer service representative?”

“Write the hard skills for customer service representative.”

“What are the soft skills for a customer service representative?”

“List the soft skills for a customer service resume.”

ChatGPT Prompt For Additional Sections Of

“What are the additional sections to add to a customer service resume?”

“Additional sections for enhancing the customer service resume.”

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Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

• What To Know About Writing A Job-Winning Customer Service Resume
• The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

• 3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

• Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
• Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
• Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
• Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
• Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
• Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

• Customer Service
• Communication
• Flexibility
• Organization
• Team Member
• Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

• Open a copy of your updated resume
• Open a copy of your target job description
• Head over to ResyMatch.io
• Copy and paste your resume on the left and then do the same for the job description on the right
• Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

• A relevant section title that ties your experience to the role
• An introductory bullet that summarizes your experience and high level value
• A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
• A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates. 

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue. 

The second bullet makes the candidate's value  so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

• Head over to ResyBullet.io
• Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
• ResyBullet will score your resume bullet and show you exactly what you need to improve
• You edit your bullet with the recommended changes and scan it again
• Rinse and repeat until you get a score of 60+
• Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.” 

ResyBullet gave that a score of 0/100.  Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Now, let's take a look at our second bullet,  “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.” 

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers.  Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

• Start with a proven resume template from ResyBuild.io
• Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
• Start your resume with a Highlight Reel to immediately grab your target employer's attention
• Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
• Compare the draft of your resume to the examples on this page to make sure you're on the right path
• Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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3 Customer Service Representative Resume Examples

Customer Service Representative Resume

Formal customer service representative resume, elegant customer service representative resume.

• Customer Service Representative Resume Writing 101

Customer care is a top priority for any product or service-related company. You help companies succeed in that area with excellent phone etiquette, conflict resolution, and organizational skills. 

Have you put the same type of care into organizing the top skills on your resume ? 

Modern customer service has several layers, from answering incoming calls to managing questions on company social media accounts. If you’re struggling to narrow down what to include, our customer service representative resume examples will be an excellent resource.

Microsoft Word

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Related resume examples

• Call center customer service
• Customer service supervisor
• Remote customer service
• Customer service sales
• Customer service

What Matters Most: Your Customer Service Representative Skills & Work Experience

Your performance on the job can make or break a customer’s opinion of the company, so having the right skills is essential to stand out during the hiring process. 

Since every company may emphasize different types of customer service, like real-time chat portals or email inquiries, you should tailor the skills on each resume you submit to the company’s needs. 

Here are some popular customer service rep skills to get you started.

9 popular customer service representative skills

• Conflict Resolution
• Data Analysis
• Microsoft Office
• Email Correspondence
• Phone Etiquette
• Customer Relations

Sample customer service representative work experience bullet points

Your top skills , like conflict resolution and Zendesk, will likely catch a hiring manager’s attention. However, you still need additional details to ensure you land an interview. 

One of the most essential aspects of customer service is relevant data for how your efforts are performing. You’re probably pretty familiar with metrics like satisfaction scores and resolution rates, so emphasize those numbers whenever possible in examples. 

Also, keep these examples short and easy to understand, like you would when explaining details to customers. It’ll help you stand out to hiring managers when they quickly review tons of applications during the hiring process.  

Here are a few samples:

• Took 35+ daily calls and used active listening and consultative skills to solve 90% of customer inquiries about billing. 
• Developed email service templates for common customer inquiries to improve first response times by 56%. 
• Applied empathy and identified customer pain points to improve service satisfaction rates by 60% while retaining 72% more customers in the process. 
• Monitored queues for customers on hold between each call to help decrease hold times by 2 minutes. 

Top 5 Tips for Your Customer Service Representative Resume

• Customer service is a career where many activities can feel like qualitative efforts. However, you can still emphasize tons of data points to make your abilities stand out, like net promoter scores and the number of first-contact resolutions. 
• Action words like “resolved” or “monitored” will make your examples feel more impactful. For instance, you could explain how you “resolved 73% of inquiries on first contact by identifying key customer pain points and using proper protocols to find an appropriate resolution.” 
• Every company may use slightly different types and brands of customer service tools like CRM software. Therefore, you can stand out by including specific names of tools mentioned in the job description , like Zendesk, HubSpot, or Salesforce. 
• Just like entering inaccurate customer information would lead to complications on the job, grammatical errors or inaccurate information can also detract from the professional feel of your resume. Always proofread before submitting to show hiring managers you can provide detail-oriented service.  
• Your customer service abilities and use of current technology have likely improved and evolved over time. That’s why reverse chronological order that puts your most recent experiences first will help you stand out in aspects like email correspondence or using Help Scout for live chat systems. 

One page is an optimal length for customer service rep resumes. Try to limit your resume to three or four jobs while focusing on skills that are the most relevant to each company. For instance, if you’re applying to a company that sells computer equipment, you could emphasize your technical troubleshooting abilities. 

Resume objectives can work well if you don’t have much work experience . For instance, you could write a few sentences about how you helped maintain 96% positive satisfaction rates in retail service positions and are eager to apply those abilities as a customer service rep. 

If you haven’t worked as a customer service rep before, many applicable skills will still transfer over. For instance, retail or restaurant customer service, data entry, or tasks requiring problem-solving would all be good experiences to emphasize. 

• Customer Agreement
• Customer Analysis
• Customer Appreciation Certificate
• Customer Associate
• Customer Card
• Customer Care
• Customer Care Cover Letter
• Customer Complaint
• Customer Complaint Letter
• Customer Feedback Form
• Customer Letter
• Customer Persona
• Customer Report

Customer Service Resume Template in Word

Write a Professional Resume That Will Impress Any Employers When It Comes To Picking a Representative By Using Template.net's Free Editable and Printable Customer Service Resume Templates In Word. Our Sample Templates Are Pre Designed With Amazing Illustrations and Pre Written Content That Is Easy to Customize. Highlight Your Job Experience With Confidence With Our Templates Today!

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• Customer Service Cover Letter
• Customer Service Flowchart
• Customer Service Form
• Customer Service Letter
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• Customer Service Representative
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• Customer Support Cover Letter
• Customer Support Resume

Customers are the driving force behind a business. They are the ones that purchase products and services from these businesses, making them the whole and sole purpose as to why a business runs. It is essential to ensure that the right Customer Service is given to all customers. The customer service department is in charge of the first-hand customer experience and customer relationship management. If you are an individual who wants to apply for such a position, then we have you covered. At Template.net, we have plenty of Resume Templates that you can make use of, anytime, anywhere, and on any electronic device.

The responsibilities for CS are crucial for businesses that’s why hiring the best professionals for any customer service job is a challenge to take. A resume is a document that contains all the information your employer needs to know about you. It contains your educational details, qualifications, work experience, hobbies, and much more. This will help the employer decide whether or not you are the right person for the job. Having a Creative Resume for this is the right thing to do, which is why we have just what you need.

Why our templates you ask? Well, our templates are fully editable, can be customized, downloaded, and printed with ease. These templates are made with updated Resume trends to higher the chance of employment. Everything is well-made and guaranteed excellent quality. Our templates have suggestive content that can be edited on our editor tool. So what are you waiting for? Pick your Resume Format and get to land that job today!

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Connections Customer Service Resume Template

$ 12.00

Versatile, ATS-Friendly Customer Service Resume Template for Microsoft Word

Begin your customer service journey with our premium Connections Collection customer service resume template. Highly versatile and designed to highlight your top customer service qualifications in an ATS-friendly format.

• Premium templates designed by an award-winning, nationally recognized resume expert.
• Results-proven, recruiter-approved, and created for real-world use.
• Leave the generic-looking templates to others. Quickly create a resume as unique as you are. Nobody will ever guess you used a template!
• Fast and easy to use. Flexible and simple to customize. Multiple color options. Video tutorials and pro tips & writing prompts included.
• Yes, unlike most templates, Distinctive Resume Templates follow all modern best practice "rules" and are ATS-friendly! (This is SO important!)

Save 10% on Coordinating Templates

Connections customer service career templates.

Strengthen your professional image beyond your resume with the Connections Collection of coordinating documents: templates for your executive bio, networking resume, references list, and cover letter.  Designed specifically for use in Microsoft Word.

ATS-FRIENDLY...EASY TO USE & CUSTOMIZE...EYE-CATCHING, MODERN FORMATS

CREATE A JOB-WINNING CUSTOMER SERVICE RESUME IN MINUTES WITH CUSTOM-DESIGNED RESUME TEMPLATES

Boost your customer service career with this premium customer service resume template.

Take your customer service career to the next level with our Connections Collection customer service resume template. Designed to bring out the best of your credentials and professional accomplishments , this template places emphasis on the qualifications most sought-after in the customer service industry.

Every aspect of this template has been carefully crafted to adhere to ATS (Applicant Tracking System) standards , ensuring your resume makes it through the initial screening process. But that's not all; the template designer is an award-winning resume expert who has integrated invaluable tips and tricks into the template, allowing you to leverage professional insights for a stand-out customer service resume.

But even if your career isn’t in customer service, if you have fallen in love with this template, you can still use it, as the resume goes beyond industry-specific relevance . With minor tweaks, it can be adapted to any profession, making it a versatile tool for your career progression . And with easy-to-adjust resume color features, you can align the template with your personal brand, further enhancing your professional image.

Don't let a lack of design experience deter you . The Connections Collection customer service resume comes with easy-to-follow video instructions and handy tips, enabling efficient customization and use of your resume template . It's about making the process not just stress-free, but enjoyable.

Switch from generic to tailored with the Connections Collection. Stand out, get noticed, and accelerate your customer service career!

The Connections Collection includes an optional bundle of matching documents , including a modern, one-page networking resume , a professional biography , a professional references list , and even a cover letter template .

See the full collection:

Our templates, including the ones in the Connections Collection, are designed for effortless customization. You hold the reins, whether it's adding or deleting sections, re-titling them, or rearranging their order. Personalizing the resume color scheme is a breeze , giving you the freedom to echo your personal brand. Each resume template purchase comes with easy-to-follow video tutorials, guiding you through the customization process. Explore the various color schemes available and discover how our customer service resume template and matching career templates can amplify your professional image.

Easily Change the Color Scheme of All Our Resume Templates

All of our templates have been created specifically for use in Microsoft Word. Due to the digital nature of this template, all sales are final. For more information on licensing rights, please review our licensing terms .

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Frequently Asked Questions

Are your templates ats compatible.

As the creator of Distinctive Resume Templates (Michelle Dumas), I’ve seen other resume templates and virtually all of them are NOT ATS compatible. This is a major reason I was finally convinced to make these templates available.  ATS compatibility is a necessity for almost every job search. If your resume is not compatible, it may become a jumbled mess in the ATS and you’ll never even know it (except that you never get a call!). It was really disturbing to talk to so many people who were using one of these templates and lost weeks or months of time, missing out on opportunities because they didn’t know better.

This is why I have done everything in my power to ensure my Distinctive Resume Templates are ATS “friendly.” There are many different types of applicant tracking systems and it is impossible to ensure compatibility with every single one of them. However, my templates are  mostly  ATS-friendly and will work well for you in most cases.

There is a lot of misinformation out there regarding ATS-friendly resume templates. Much of this information is outdated. Having an  eye-catching, well-designed resume  that is also ATS friendly is absolutely possible as long as the designer understands ATS standards. To learn more, I encourage you to read the many articles about resume design and applicant tracking systems on our  blog .

Can I change the color of the resume templates?

Absolutely! In fact, I encourage you to change the color and make it your own . Remember, the last thing you want is for your resume to look like you used a template. That is a primary advantage of Distinctive Resume Templates. They are custom-designed for real-world use, and changing the color scheme is a fast and easy way to make your resume completely unique–just like you!

And, don’t worry. It truly is easy! You don’t need any design experience and don’t even need to know which colors look good together because you will have preset schemes to choose from. I include some videos along with the templates to show you how to easily change colors. It takes just a couple of mouse clicks and the entire color scheme is changed instantly and automatically

If you would like, you may even download an example free resume template  and see for yourself how easy our ATS-friendly resume templates are to use.

Can I add/remove pages or rename and modify the resume sections?

Yes, of course! Again, this is a key feature that differentiates Distinctive Resume Templates from other templates. As a professional resume writer, I ( Michelle Dumas, the creator of all the templates you find here ) have spent the past 25+ years working with tens of thousands of job hunters, helping them create successful resumes that have repeatedly produced real-world results.

A major problem with other resume templates on the market is their inflexibility. The layouts are so complex that they are virtually impossible to customize (not to mention that this complexity causes serious problems in ATS). When you try to use one of these templates you are forced to enter your very unique career experience in their pre-set format. You can’t add or subtract anything, You can’t move things around. Sometimes you can’t even rename the sections. The end result is a resume that doesn’t do you justice, doesn’t promote your qualifications as it should, and that makes your resume look completely cookie-cutter.

Distinctive Resume Templates are different. I have based the designs and layouts and formats of Distinctive Resume Templates on real-world, results-proven resume designs. While you can easily use them exactly as they are, they are also super easy to customize and I include video tutorials with every resume template purchase, to show you how to do so.

The templates are also easily adaptable whether you are an entry-level candidate or a top C-level executive. Just delete and/or copy/paste sections as you need to. Most of the templates are two-page templates and some of them are one-page templates. However, any of them could be easily modified to whatever length you need.

If you’d like to see how easy the templates are to work with, you may download a free example resume template here .

I'm a professional resume writer myself. Can I use your templates with my clients?

Yes! Distinctive Resume Templates were created primarily to meet the needs of professional resume writers seeking a solution that allows them to do what they do best…WRITE while feeling confident they are delivering to their clients eye-popping, custom-designed, ATS-friendly resume templates and other documents that will get them extraordinary results. Our Distinctive Resume Templates Insiders program  provides professional resume writers, career coaches, recruiters, and others who work with job seekers with new template collections every month, plus personal support in using them.

I'm a job hunter. Will your templates work for me?

If you are a job hunter, remember that great resumes always begin with great content . But if your resume is already written and you are happy with the content, Distinctive Resume Templates are for you. It will be easy for you to copy the content from your plain resume and paste it into the templates.

The structure of the templates may also give you some great ideas about how you can improve your own content too. For example, many of our templates include a “Snapshot” section in each position to summarize the value you delivered to your employer. This is a feature that recruiters love.

Many of our templates also include tips and prompts throughout the template. These make it especially easy for DIY resume writers to write their own resume.

Do I need Microsoft Word to use your templates?

Yes. These are Microsoft Word templates. Many people already have this application, but if you don’t I’ll tell you how to get it for approximately $9/month. Microsoft Word is a necessary application for all job seekers, as many recruiters and employers require that your resume be submitted in this format.

All Distinctive Resume Templates designed by Michelle Dumas, a Nationally Certified Resume Writer and multi-time TORI Nominee & Award Winner

USER REVIEWS

WHAT OUR TEMPLATE USERS SAY

Appearances matter, even with the written word, and how a document looks can make an immediate impact on the decision to read it or toss it aside. I train and mentor many excellent resume writers who have mastered the art of crafting highly effective resume content, but who lack the basic MS Word skills to create eye-catching, ATS compatible and uniquely branded documents. Distinctive Templates are the perfect solution for easily transforming well-written content into works of art that capture attention, generate interest, and motivate the recipient to read every word.

While I primarily write resumes from scratch for each of my clients, I have also used Michelle’s templates and received great feedback. I find the templates are especially helpful to organize my thinking for those clients who have an overabundance of important information that still must fit in an ATS-friendly, 2-page format without looking cluttered or disorganized.

When I was starting out with resume writing a little over a year ago, one of the most intimidating aspects was visual design of resumes. I didn’t want to have to learn graphic design to stand out—and with these templates, I didn’t need to! I was a little hesitant at first because I thought the templates might be too rigid or generic. In actuality, they are incredibly flexible and easy to play around with. I can customize any template with my client’s favorite colors in just two clicks—which means they never look exactly the same, even if I use them for multiple clients. Using the templates means I can just do what I do best—write—and then plug the text right into the appropriate section. It saves me literal HOURS of work and hassle. One of the best parts about purchasing from Michelle is that she is extremely responsive to questions. There’s a private Facebook group where she records screen share tutorials about how to switch up certain elements in the templates, and she's always been responsive to my emailed questions. My clients are completely thrilled with the unique, modern design of their resume, and I’m thrilled that I'm saving time and don’t have to learn graphic design!

I love Michelle’s resume templates! The designs are eye-catching and easy to use. I highly recommend these templates for anyone who finds that designing a creative, contemporary formatted resume is a challenge. They’re a huge time-saver.

I used the “Pivot” template to create a combination functional/chronological resume for my first big client. Her words when she saw the finished product: “THIS IS AMAZING!” I’m a writer, not a designer. My resumes aren’t unprofessional, but they needed a “wow” factor – and now they have it. Thank you, Michelle, for offering such affordably priced tools!

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10 Best Resume Builders to Create A Great Resume – 2024 Guide

A re you exhausted from investing endless hours into creating an impeccable CV? This article introduces the top resume builders that will revolutionize your job application approach. Bid farewell to monotonous formatting and greet a remarkable resume that distinguishes itself from the rivalry. Prepare yourself to secure your dream job with self-assurance effortlessly!

>> Unlock Your Career Potential With Super Star Resume

10 Best Resume Writing Services

• Super Star Resume - Best overall
• ZipJob - Best for guarantees
• Resumeble - Best with custom bundles
• Let’s Eat, Grandma - Best for range of career service
• ResumeSpice - Best for job seekers of any level
• TopResume - Best customer service
• Resume Writing Services - Best for affordability
• Craft Resumes - Best for quick turnaround
• Resume Companion - Best value resume writing service
• Resume.com - Best free service

When creating this compilation, we considered different elements such as affordability, ease of use, accessibility, the privacy policies of the companies involved, and more. The highest-rated services offer advice, templates, and tools and allow you to consult with experts who can help you craft an impressive resume highlighting your strengths to potential employers.

Our collection comprises free services and those that make use of professional writers’ skills. Some options require a subscription or one-time payment.

>> Secure Your Dream Job With Super Star Resume

Super Star Resume - Best Resume Builder Overall

Star Rating: 4.9/5

Super Star Resume is an innovative resume builder that completely transforms creating professional resumes. By offering a user-friendly interface and a range of powerful features, Super Star Resume enables individuals to produce exceptional resumes that effectively showcase their abilities, accomplishments, and work history.

• Skilled and seasoned writers
• Customized strategy aligned with unique career objectives
• Timely delivery of resumes
• More significant expense compared to certain other resume writing services
• Restricted selection of additional services
• Availability may be restricted depending on demand and geographic location
• Intuitive resume builder: An intuitive interface that simplifies the resume creation process, offering modern templates for a professional look.
• Customization choices: Users can personalize their resumes by selecting from various font styles, colors, layouts, and sections to align with their unique style.
• Comprehensive content suggestions: Access to a collection of expertly curated bullet points, action verbs, and industry-specific phrases to craft impactful resume content.
• Real-time previews and editing: Real-time previewing and editing capabilities ensure a visually appealing and error-free final resume.
• Integration with professional networking platforms: Integration with LinkedIn allows users to maintain consistency between their online presence and resume.
• Tailored resumes for different job applications: The duplication feature facilitates the creation of multiple resume versions, each customized for specific job applications or industries.
• Resume analytics and tracking: Users can monitor the views and downloads of their resumes, gaining valuable insights to optimize their job search strategies.
• Professional Resume : $169
• Resume With Cover Letter : $199
• All-Included : $199

>> Use Super Star Resume to Secure Your Dream Job

ZipJob - Best Resume Builder for Guarantees

Star Rating: 4.7/5

ZipJob is widely regarded as an excellent option for resume creation, especially for those who value guarantees. Their impressive 60-day assurance ensures that individuals searching for employment will experience a surge in interview invitations within this period.

If this desired outcome cannot materialize, ZipJob proactively offers a complimentary review and revision of your resume. This guarantee highlights their commitment to client contentment and showcases their unwavering belief in the superior quality of their resume writing services.

• The starting package is cost-effective
• Complimentary ATS check included
• 60-day interview assurance with higher-tier packages
• The design and layout made it challenging to read the resume
• The summary section was overly lengthy and filled with clichés
• The formatting of the education and training sections was subpar
• Expert resume writers: ZipJob provides access to a team of expert resume writers with the skills and knowledge to review, evaluate, and optimize your resume for compatibility with Applicant Tracking Systems (ATS) and hiring managers.
• ATS optimization: Meaning they ensure your resume is structured and formatted to navigate and succeed in ATS filters effectively. Employers commonly use these filters to assess and rank resumes during the initial screening process.
• Keyword optimization: The resume builder online offered by ZipJob assists you in identifying and integrating pertinent keywords and industry-specific terminology. This practice heightens the visibility of your resume, making it more likely to capture the attention of hiring managers.
• Job-specific content suggestions: ZipJob provides valuable advice regarding the most relevant and influential content to include in your resume for different job titles and industries. This guidance is invaluable in customizing your resume for specific roles.
• Cover letter writing assistance: ZipJob supports the creation of impactful cover letters that complement your resume, strengthening your overall job application.
• Unlimited revisions: One noteworthy feature of ZipJob is the option for unlimited revisions and updates to your resume. This ensures that your resume not only meets but continues to meet your specific requirements and mirrors your professional growth.
• Collaboration with resume writers: the platform facilitates direct collaboration with the resume writers, enabling you to share additional information, discuss specific requirements, and seek clarifications at any stage of the resume creation process.
• Launch Package: $139 (or $48/mo)
• Fast Track Package: $189 (or $65/mo)
• Premium Package: $299 (or $27/mo)

>> Use ZipJob to Secure Your Dream Job

Resumeble - Best Resume Builder With Custom Bundles

Star Rating: 4.3/5

Resumeble is a highly efficient and user-friendly resume builder that empowers individuals to create professional and compelling resumes. With Resumeble, crafting a standout resume becomes a streamlined process thanks to its intuitive interface and extensive range of customizable templates.

Whether you’re a recent graduate, a seasoned professional, or someone looking to change careers, Resumeble caters to all needs and skill sets. It offers helpful suggestions and expert advice to ensure your resume showcases your unique qualifications and achievements in the best possible light.

• A 60-day interview guarantee is included
• Budget-friendly package deals are available
• It’s more established than some other websites
• Keyword optimization: This feature helps optimize your resume by suggesting relevant keywords aligned with your target industry or job, enhancing your visibility to Applicant Tracking Systems (ATS) and recruiters.
• Content import: Resumeble allows you to import your existing resume or LinkedIn profile, saving you the time and effort of manual data entry.
• Real-time editing: You have the convenience of editing and modifying your resume in real time, providing the flexibility to experiment with various formats, sections, and content.
• ATS compatibility: Resumeble ensures your resume is ATS-compatible, essential for better visibility and a higher chance of being shortlisted by employers using Applicant Tracking Systems.
• Download options: The platform offers various download formats, including PDF, Word, and plain text, ensuring compatibility with diverse application processes.
• Cover letter builder: Resumeble features an integrated cover letter builder, streamlining the creation of professional and personalized cover letters that complement your resume.
• Career Pro Package : $159.00
• Professional Package : $299.00
• Premium Package : $399.00

>> Use Resumeble to Secure Your Dream Job

Let’s Eat, Grandma - Best Resume Builder for Range of Career Service

Star Rating: 4/5

Let’s Eat, Grandma is an inventive and progressive tool for creating impressive resumes. The platform streamlines the resume-building process, making it easier for job seekers to craft exceptional resumes. With Let’s Eat, Grandma, individuals can create unique resumes that catch the eye of employers and set them apart from the competition.

This user-friendly platform offers a range of customizable templates that allow users to tailor their resumes to showcase their specific skills and experiences. Let’s Eat, Grandma also provides expert advice and recommendations to help ensure that your qualifications and achievements are effectively highlighted in your resume.

• Complimentary resume evaluation
• Choices available for individuals from entry-level to executive-level positions
• Extensive collaboration opportunities
• Not specialized in academic CVs or federal resumes
• Relatively higher pricing compared to some other services
• Potential for a longer turnaround time compared to competing services
• Expert choice: You can save your resume in multiple formats (PDF, Word, plain text) or easily share it with potential employers via email or a link, simplifying the distribution of your resume.
• Error highlighting: The builder can identify potential errors, inconsistencies, or missing information within your resume and provide suggestions or alerts for improvement.
• Section prompts: Pre-written prompts for various resume sections (e.g., work experience, education, skills) can help you structure your resume effectively and ensure you include essential details in each area.
• Customizable sections: You can add, remove, or rearrange sections to tailor your resume to emphasize your strengths and relevant experiences.
• Keyword optimization: The resume builder can recommend industry-specific keywords based on the job description, enhancing your resume’s chances of passing through Applicant Tracking Systems (ATS) and grabbing the attention of hiring managers.
• Starter Package : Priced at $439, but there is an anti-inflation sale price of $389.
• Accelerated Package : $549.
• The premium Package : $689, but the anti-inflation sale price is $614.
• Executive Concierge Service : $1,899 or as low as $119/month.

>> Use Let’s Eat, Grandma to Secure Your Dream Job

ResumeSpice - Best Resume Builder for Job Seekers of Any Level

Star Rating: 3.8/5

ResumeSpice , a renowned online resume builder, streamlines crafting professional resumes. This platform provides job seekers with a user-friendly interface and a wide selection of templates, enabling them to create impressive resumes that align with their career objectives.

With ResumeSpice’s seamless experience, users are guided through each resume section effortlessly while receiving valuable tips throughout the process. From personal details and work history to skills and accomplishments, this platform ensures that all crucial aspects of a resume are comprehensively addressed.

• Additional assistance
• Timely service
• ATS optimization
• Guaranteed interviews
• Restricted revisions
• Insufficient customization options
• Restricted refund policy
• User-friendly interface: ResumeSpice boasts an intuitive and user-friendly platform, simplifying the resume creation process and offering a seamless experience to users.
• Extensive template library: The platform offers a vast selection of professionally designed templates tailored to various industries and job positions. Users can explore different styles and layouts to find the perfect match for their needs.
• Import and export options: ResumeSpice enables users to import their existing resumes in formats like PDF or Word for easy editing and updates. Users can conveniently export their finalized resumes in multiple formats, facilitating sharing with employers or uploading to job portals.
• Mobile-friendly design: ResumeSpice is optimized for mobile devices, allowing users to create and modify their resumes using smartphones or tablets.
• Cloud storage: The platform provides secure cloud storage for users’ resumes, ensuring accessibility and updates from any device with an internet connection.
• Resume tracking: ResumeSpice includes tools for tracking the performance of submitted resumes, such as monitoring views, downloads, and application outcomes. These features empower users to evaluate their progress and make data-driven enhancements to their job search strategies.
• Entry Level Resume : $479
• Professional Resume : $589
• Executive Resume : $699

>> Use ResumeSpice to Secure Your Dream Job

TopResume - Best Resume Builder for Customer Service

Star Rating: 3.6/5

TopResume is an outstanding resume builder explicitly tailored for customer service professionals. It offers a seamless and user-friendly experience, enabling users to create exceptional resumes effortlessly. The platform goes beyond just providing a basic resume template, offering valuable suggestions and tips to optimize the content.

This ensures that each resume created on TopResume is unique and attention-grabbing in the highly competitive job market.

Besides its user-friendly interface, TopResume provides expert review services. These services allow skilled professionals to provide personalized feedback on resumes, helping enhance their overall quality further. By leveraging this feedback and incorporating attention to detail, customer service professionals can create compelling resumes that effectively capture the attention of potential employers.

• Streamlined registration process
• Well-designed and formatted one-page resume
• The summary and Job Scope sections were overly extended
• The training section needed to have prominence
• Skill-based sections: The resume builder features dedicated sections highlighting essential customer service skills, including communication, problem-solving, conflict resolution, and relationship building.
• Expert review services: TopResume provides expert review services where experienced professionals offer personalized feedback and recommendations to enhance the overall quality of your resume.
• ATS compatibility: The platform ensures that the resumes created are compatible with Applicant Tracking Systems (ATS), which employers commonly use for scanning and filtering resumes.
• Download and sharing options: Users can download their resumes in various formats, such as PDF or Word, and easily share them with potential employers or upload them to job portals.
• Industry-Specific Tips: TopResume offers industry-specific tips and guidance to assist users in tailoring their resumes to the customer service field, helping them stand out among competitors.
• Cover letter builder: Besides resume building, TopResume provides a builder that empowers users to craft professional and compelling cover letters customized for customer service roles.
• Mobile accessibility: The platform is mobile-friendly, allowing users to create, edit, and update their resumes while on the go, using their smartphones or tablets.
• Entry level : Up to 200$.
• Professional level : Up to 200$-400$.
• Executive level : Up to $350-$700.

>> Use TopResume to Secure Your Dream Job

Resume Writing Services - Best Resume Builder for Affordability

Star Rating: 3.3/5

While Resumewritingservices.org may be a different size than its competitors, it stands out due to its team of talented and experienced resume writers. The website is user-friendly and provides exceptional service. However, this service’s true strength lies in its writers’ expertise.

Resumewritingservices.org sets itself apart by offering a comprehensive consultation process and goes beyond expectations by providing unlimited calls with its resume writers. This personalized approach distinguishes them from other companies and guarantees each client receives individual attention and support.

• Experienced resume writers of the highest caliber
• Unlimited phone consultations and revisions
• More expensive than rival services
• A limited range of products
• Skilled and experienced resume writers: Resumewritingservices.org takes pride in its team of highly trained and professional resume writers who possess a deep understanding of crafting effective resumes.
• Personalized service: Resumewritingservices.org offers a personal touch by providing unlimited calls with their resume writers. This unique feature allows clients to engage in direct communication and close collaboration with the writers throughout the resume creation process.
• Competitive job market expertise: The writers at Resumewritingservices.org have knowledge of current job market trends. This ensures that the resumes they create are optimized to excel in today’s fiercely competitive job market.
• Quality Assurance: The service maintains a rigorous quality assurance process to guarantee that the resumes delivered to clients meet the highest standards and align with their expectations.
• Timely delivery: Resumewritingservices.org is committed to delivering resumes within the agreed-upon timeframe, ensuring clients receive their documents promptly.
• Client satisfaction guarantee: Resumewritingservices.org offers a client satisfaction guarantee, assuring clients are fully content with the final resume. The service is ready to provide revisions if necessary.
• Affordable pricing: Resumewritingservices.org provides pricing options that are competitive and transparent, making professional resume writing accessible to a wide range of job seekers.

Resumewritingservices.org employs a pricing system that is clear and easy to understand for their resume-building services. The initial package begins at $270 , including a comprehensive consultation with a skilled resume writer and developing an individualized resume.

They offer extra options that enable customers to personalize their packages based on their unique preferences. This adaptable pricing strategy guarantees that clients can choose the services that align with their requirements and financial constraints.

>> Use Resume Writing Services to Secure Your Dream Job

Craft Resumes - Best Resume Builder for Quick-Turnaround

Star Rating: 3/5

Craft Resumes stand out as a well-established writing and editing service known for its ability to deliver effective outcomes. Our dedication to providing a 24-hour turnaround guarantees you’ll receive the initial version of your resume promptly.

Navigating our user-friendly website is effortless, making it easy to use our services. At Craft Resumes, we specialize in crafting customized resumes to match your skills, qualifications, and aspirations for your career.

• Speedy completion
• Customized CVs
• Intuitive site
• Insufficient details
• Absence of assurances
• Quick turnaround: Craft Resumes commits to delivering the initial draft of your resume within 24 hours, ensuring a speedy and efficient service.
• Expert Writers: Craft Resumes prides itself on its team of experienced writers who possess expertise across various industries and stay up-to-date with current hiring trends. They’re dedicated to making your resume stand out and catch the attention of potential employers.
• Unlimited revisions: We provide unlimited revisions to guarantee your complete satisfaction. If you have specific changes or additions in mind, our team will collaborate with you closely to implement the modifications.
• Confidentiality and Privacy: At Craft Resumes, we prioritize the confidentiality and privacy of your personal information. You can trust that your data will be handled securely and with the utmost discretion.
• Tailored resumes: We specialize in tailoring resumes to align with your career objectives, industry, and job requirements. Each resume is personalized to accentuate your unique strengths and qualifications.
• Resume Writing : $229.00
• Basic : $279.99
• Optimal : $339.99
• All-In-One : $499.99

>> Use Craft Resumes to Secure Your Dream Job

Resume Companion - Best Value Resume Builder

Star Rating: 2.8/5

Resume Companion is a virtual platform and service that specializes in aiding individuals in creating resumes that are professional and impactful. It offers an array of resources and tools to assist job seekers in crafting interesting resumes that effectively showcase their skills, experiences, and qualifications.

A prominent feature of Resume Companion is its user-friendly resume builder. This tool allows users to select from various professionally designed templates and personalize them based on their specific requirements.

Users can effortlessly incorporate their personal information, employment history, educational background, skill set, and other pertinent details to produce a customized resume tailored to their needs.

• Intuitive user interface
• High-quality templates
• Efficiency-boosting functions
• Cost-effective choice
• Restricted editing features without subscription
• Absence of extensive customization options
• Limited availability of extra services
• Cover letter builder: Resume Companion goes beyond resumes and provides users with a tool for crafting customized cover letters tailored to specific job applications. This feature guides users through the process, helping them effectively present their qualifications and make a compelling case to prospective employers.
• ATS optimization: In today’s job market, many companies use Applicant Tracking Systems (ATS) to screen resumes. Resume Companion helps users ensure their resumes are ATS-friendly. The platform offers valuable tips and insights on incorporating relevant keywords, formatting the document correctly, and increasing the likelihood of passing through the ATS screening process.
• Educational resources: Resume Companion extends its services by offering an informative blog and educational materials that cover various aspects of resume writing, job search strategies, interview techniques, and career development guidance. These resources provide users with valuable insights and advice to help them create impressive resumes and enhance their job search efforts.
• Download and sharing options: Upon completing their resumes, users can conveniently download their documents in multiple formats, including PDF and Word. Resume Companion also makes it easy for users to share their resumes online or print them offline.
• Customer support: Resume Companion values user satisfaction and offers customer support to assist with users’ questions or concerns while utilizing the platform. Users can access support through email or the platform’s contact form.

Resume Companion provides a cost-effective solution for individuals seeking an all-inclusive service. It’s vital to remember subscription renewal is required to access future editing services. In summary, Resume Companion offers a wallet-friendly option for those who desire a user-friendly resume-building experience without needing advanced writing abilities.

>> Use Resume Companion to Secure Your Dream Job

Our Ranking Methodology for Best Resume Writing Services

To comprehensively and objectively rank the top resume writing services, it is essential to have a thorough methodology. The first step in this process was conducting extensive research and analysis. This involved gathering a comprehensive list of reputable resume-writing services from multiple sources such as online searches, customer reviews, industry directories, and personal recommendations.

• Feature analysis: Evaluate the functionalities provided by each resume builder, considering elements like template variety and quality, customization flexibility, user-friendly editing and formatting options, import/export capabilities, spell check and grammar tools, and integration with job search platforms and professional networks.
• Template collection: Examine the assortment and quality of templates. Look for a wide range that suits various industries, job levels, and design preferences, considering these templates’ aesthetics, readability, and contemporary design.
• Editing and customization: Scrutinize the adaptability and user-friendliness of the editing and customization tools each resume builder provides. Assess the capacity to add or modify sections, reorganize content, and tailor resumes to specific job requirements.
• User interface and experience: Analyze the user interface and the overall user experience each resume builder offers. Evaluate the ease of navigation, instruction clarity, guidance or prompts, and the platform’s responsiveness.
• Integration with job search platforms: Determine whether resume builders offer seamless integration with popular job search platforms and professional networks like LinkedIn or ATS systems. Consider how well the resumes can be transferred and their compatibility with these platforms.
• Additional resources: Evaluate if the resume builders provide extra resources such as sample resumes, tools for creating cover letters, interview tips, or career advice. Consider the breadth and practicality of these supplementary resources.
• Mobile-friendliness: Gauge the mobile-friendliness and responsiveness of the resume builders, recognizing the growing trend of mobile job searching and application processes.
• Customer support: Reflect on the accessibility and quality of customer support services, encompassing options like live chat, email support, or knowledge bases. Assess the responsiveness and helpfulness of the support team.
• Pricing and value for money: Appraise the pricing plans presented by the resume builders in terms of the value they offer based on features, usability, and overall service quality.
• Industry reputation: Consider the standing and trustworthiness of the resume builders, considering factors such as awards, recognition, partnerships, and user feedback from reputable sources.

Buyer’s Guide: Why Use a Resume Builder?

Crafting a well-crafted CV comes naturally to particular job seekers. However, even the most seasoned experts may need help in resume writing. If you find yourself in need of help with creating a compelling resume, here are several ways in which the best online resume builder can be beneficial:

Resume builders provide users with pre-designed templates and helpful tips, streamlining the process of writing a resume and alleviating stress.

Offers Writing Tips

Promoting oneself requires considerable effort. Only some people possess writing skills, even if they enjoy self-promotion. To showcase one’s experience and knowledge effectively, a resume builder can help select the most appropriate words and phrases.

Improves Design

In every field, there are unique standards for an impressive resume. If you need to gain knowledge in design or the tools, resume builders can provide free templates to enhance your resume’s visual appeal and quality.

Applicant Tracking Systems (ATS)

Recruiters often use ATS systems to scan resumes. A good resume builder will help with formatting to ensure that your resume is easy for these systems to read.

What’s the Best Resume Builder?

The ideal resume builder for each individual may differ according to their specific requirements. If you prefer a tool that offers step-by-step guidance in creating your resume, we suggest using a builder that provides helpful tips and recommendations. If you prefer a resume builder that auto-generates a summary, we recommend using a tool that extracts information from your LinkedIn profile.

For those who enjoy having creative control over their resumes, we suggest using a platform with features. By selecting the resume builder that aligns with your needs and suits your industry and personal style, you’ll significantly increase your chances of capturing the attention of hiring managers.

Resume Builder vs. Resume Writing Service: What Matters for You

When it comes to crafting a resume, there are three options available. You can opt to create it independently, use a resume builder tool, or enlist the services of a professional resume writer. Your best choice will depend on your writing abilities, available time, and financial resources.

Do-It-Yourself

You have the choice to construct a resume entirely by yourself. The benefit of this option is that it costs nothing but requires a significant amount of effort. Along with composing all the information, you must possess graphic design skills.

This approach works well if you have these abilities, but with them, your options for creating a resume are unlimited. To overcome this limitation, you can use a resume builder or enlist the help of a resume writing service.

Resume Builder

A tool for creating resumes allows you to input your details into a template, resulting in an original appearance and layout with no design work. The top resume building tools also offer suggestions on enhancing your resume and tailoring it to match the specific job you are applying for.

While you are still responsible for writing the content, once it is written, you can quickly transfer that information into any other template with just a few simple clicks. Some of these services are free and many like to promote themselves as such, but most require a small payment to download your finished resume.

Professional Resume Writing Service

Professional resume writing services are expensive, but they offer the convenience of handling all the work for you. An experienced writer will gather relevant information about your background and transform it into a unique and engaging resume.

The process typically takes a few days, and the level of originality in the outcome largely relies on your choice of company and writer. However, we will not delve into these services further in this guide.

Are Resume Builders Worth It?

Definitely, without a doubt. An effective resume creator will guarantee that your CV is formatted correctly to navigate Applicant Tracking Systems and ultimately reach the hands of recruiters.

Is It Unprofessional to Use a Microsoft Word Resume Template?

Relying on a template will not set you apart, and there is a high likelihood that your application will be dismissed because your resume is identical to those of other job seekers.

Final Thoughts

Choosing the right resume builder is crucial in today’s competitive job market. Creating a professional and impactful resume that stands out from the crowd can significantly impact your job search. With the right tool, you can save time, improve your chances of landing an interview, and ultimately secure your dream job.

When selecting a resume builder, consider your specific needs and priorities. Look for features like customizable templates, industry-specific examples, and the ability to export your resume in different formats. Consider user reviews and ratings to ensure you choose a reputable and reliable platform.

Remember, an exceptional tool for crafting resumes should give you the power to present your skills, experience, and accomplishments effectively. It should simplify and expedite creating a resume without hassle. Investing in a reliable resume builder is investing in your professional future.

Therefore, explore the different options available for resume builders. Test out their free trials or demos and choose the best fit for your objectives. Our top recommendation is Super Star Resume . This meticulously designed resume can open doors to exciting career prospects and be a dependable companion on your journey toward success.

Ahad Waseem is a business, blockchain, and cybersecurity writer who often takes on art, politics, and economics too. As a linguistic engineer who writes to solve problems, he’s written for various tech and business publications. When he’s not writing, he’s probably on horseback, caring for his houseplants, or training Bonsai trees. He can be reached at [email protected] . McClatchy’s newsrooms were not involved in the creation of this content. We may earn a commission if you make a purchase through one of our links.

©2023 Miami Herald. Visit miamiherald.com. Distributed by Tribune Content Agency, LLC.

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Customer Success Manager Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Customer Success Manager
• Client Services Manager
• Customer Experience Manager
• Client Relationship Manager
• Customer Support Manager

Get advice on each section of your resume:

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• Customer Success Manager Resume Tips

Customer Success Manager Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., customer success manager resume sample.

Since CS is still an emerging specialty, little distinguishes a Customer Success Manager (CSM) from a Customer Success Operations Manager (CS Ops) Manager. Nonetheless, a CSM's primary role is to guide customers through the sales process focusing on value proposition. Customers contact the CSM when they have issues with a product. Consequently, the CSM must have a thorough understanding of the consumer's needs and share this with the product, sales, and marketing teams. This is generally a senior role, so hiring managers focus on experience and achievements. Demonstrate your expertise in working with customers and any notable achievements.

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Recruiter Insight: Why this resume works in 2022

Tips to help you write your customer success manager resume in 2024,    show you are a strategic planner.

Top CSMs teach customers how to use a company's products to achieve both short- and long-term goals. Not all products are used similarly, and customer usage depends on their unique needs. Identify your customers’ bigger goals and share with them ideas on how your products can help them achieve those goals.

   Project Management skills

CSMs work with many clients simultaneously. Knowing how to handle several projects at once is a desired qualification. Customers don't know each other, so missing a deadline because you were on another project won't really hold with them. Staying on top of your deadlines is non-negotiable.

Client Services Manager Resume Sample

Customer experience manager resume sample, client relationship manager resume sample, customer support manager resume sample.

We spoke with hiring managers at leading companies like HubSpot, Salesforce, and Zendesk to understand what they look for in Customer Success Manager resumes. Based on their insights and our analysis of successful resumes, we've compiled the following tips to help you create a strong resume that will capture the attention of employers and land you an interview.

   Highlight your experience building relationships with customers

Hiring managers want to see that you have a track record of successfully managing customer relationships and driving customer success. Use specific examples to showcase your ability to build strong relationships with customers:

• Built and maintained relationships with 50+ enterprise customers, resulting in a 95% retention rate and $2M in upsell revenue
• Developed a customer onboarding program that increased product adoption by 30% and reduced churn by 15%

Avoid using vague statements that don't provide any context or results:

• Managed customer relationships
• Responsible for customer success

   Showcase your problem-solving skills

Customer Success Managers are often the first point of contact for customers when they encounter issues or challenges. Employers want to see that you have strong problem-solving skills and can effectively resolve customer issues.

Provide specific examples of how you've helped customers overcome challenges:

• Resolved 200+ customer issues per month, achieving a 98% customer satisfaction rating
• Collaborated with product team to implement feature requests based on customer feedback, resulting in a 20% increase in product usage

   Demonstrate your ability to drive customer success metrics

Ultimately, the success of a Customer Success Manager is measured by their ability to drive key customer success metrics like retention, upsell, and product adoption. Use data and metrics to showcase your impact in these areas.

Grew customer base from 100 to 500+ accounts, increasing ARR by 150% and achieving a net retention rate of 120%

Don't just list your responsibilities without any context or results:

• Responsible for customer retention and upsell
• Managed customer success metrics

   Tailor your resume to the specific role and company

Every company has different needs and priorities when it comes to customer success. Research the company and the specific role you're applying for, and tailor your resume accordingly.

For example, if the company emphasizes a particular customer success methodology or framework, highlight your experience with that approach:

• Implemented a customer success playbook based on the TSIA LAER model, resulting in a 25% increase in product adoption and a 10% reduction in churn

   Include relevant certifications and training

While not always required, certifications and training in customer success can help you stand out from other candidates and demonstrate your commitment to the field. Consider including relevant certifications like:

• Certified Customer Success Manager (CCSM)
• Gainsight Certified Administrator
• HubSpot Inbound Certification

You can also highlight any relevant training or professional development you've completed, such as attending industry conferences or workshops.

   Emphasize your communication and collaboration skills

Customer Success Managers need to be excellent communicators and collaborators, both with customers and internal teams. Use your resume to showcase your skills in these areas.

For example, you might highlight your experience collaborating with cross-functional teams:

• Partnered with sales, product, and marketing teams to develop and execute customer success strategies, resulting in a 20% increase in upsell revenue and a 15% improvement in customer satisfaction scores

Avoid using generic statements that don't provide any context or results:

• Strong communication skills
• Team player

Writing Your Customer Success Manager Resume: Section By Section

  experience.

The work experience section is the heart of your resume as a customer success manager. It's where you show the impact you've had in previous roles, and demonstrate your ability to drive customer satisfaction, retention, and growth. Use this section to highlight your most relevant and impressive achievements, and to show how you've progressed in your career.

1. Showcase your impact with metrics

Whenever possible, quantify your achievements with hard numbers. This helps hiring managers understand the scale and impact of your work. For example:

• Increased customer retention rate by 15% through implementing a new onboarding program and regular check-ins with at-risk accounts
• Achieved a Net Promoter Score of 85, surpassing the company target by 10 points
• Managed a portfolio of 50+ enterprise accounts, with an average contract value of $100,000

If you don't have access to specific metrics, you can still provide context for your achievements:

• Responsible for customer retention
• Helped improve NPS score

2. Highlight your progression and leadership

Show how you've grown in your career by highlighting promotions, increased responsibilities, and leadership roles. This demonstrates your ability to succeed and take on more complex challenges.

For example:

• Promoted to Senior Customer Success Manager after 18 months, managing a team of 5 CSMs and overseeing our largest enterprise accounts
• Selected to lead a cross-functional project to develop a new customer health scoring system, resulting in a 20% increase in at-risk account identification

Avoid simply listing your responsibilities without showing growth:

Customer Success Manager Acme Inc. | 2018-2022 - Managed a portfolio of 50 accounts - Conducted quarterly business reviews - Collaborated with sales and product teams

3. Use strong, customer-centric action verbs

Start each bullet point with a strong action verb that demonstrates your customer success skills and mindset. Some examples:

• Collaborated, partnered, consulted
• Onboarded, trained, educated
• Retained, grew, expanded
• Analyzed, identified, solved
• Communicated, presented, facilitated

Avoid weak or vague verbs like:

• Helped, assisted
• Worked on, participated in
• Was responsible for

4. Demonstrate your technical and industry expertise

Showcase your knowledge of relevant tools, technologies, and industry trends. This could include:

• CRM and customer success platforms (e.g. Salesforce, Gainsight, ChurnZero)
• Data analysis and visualization tools (e.g. SQL, Tableau, Looker)
• Industry-specific software or methodologies (e.g. ITIL for IT service management, HIPAA for healthcare)

Implemented Gainsight across the organization, leading to a 25% increase in CSM efficiency and a 10% improvement in customer health scores

Avoid simply listing tools without context:

• Proficient in Salesforce, Gainsight, and Tableau

  Education

Your education section is a key part of your customer success manager resume. It shows hiring managers that you have the knowledge and training to excel in the role. Here are some tips to make your education section stand out.

1. Include relevant coursework for entry-level roles

If you're a recent graduate applying for your first customer success manager job, your education is one of your biggest selling points. In addition to listing your degree, school, and graduation year, consider including relevant coursework that showcases skills applicable to the role, such as:

• Business Communication
• Marketing Analytics
• Customer Relationship Management

This helps demonstrate your readiness for the position even if you don't have direct professional experience yet.

2. Streamline your education section for senior roles

When you reach the mid to senior level as a customer success manager, your professional experience should take center stage on your resume. Streamline your education section to just the essentials:

• Bachelor of Business Administration, University of Michigan

Omitting the graduation year can help avoid potential age bias. There's no need to list coursework at this career stage.

In contrast, avoid taking up too much space with extraneous details:

Bachelor of Business Administration, Ross School of Business, University of Michigan, Ann Arbor, MI Graduated: May 2010 Relevant Coursework: Intro to Marketing, Business Statistics, Organizational Behavior, Operations Management, Financial Accounting

3. Incorporate CSM certifications

Customer success manager certifications demonstrate your expertise and commitment to the field. If you have completed any CSM certification programs, include them in your education section:

• Certified Customer Success Manager (CCSM), Customer Success Association, 2022
• Salesforce Certified Administrator, Salesforce, 2021

Listing certifications along with your degree creates a robust education section that will catch a hiring manager's eye.

Skills For Customer Success Manager Resumes

Here are examples of popular skills from Customer Success Manager job descriptions that you can include on your resume.

• Salesforce.com
• Customer Relationship Management (CRM)
• Strategic Partnerships
• Customer Engagement
• Software as a Service (SaaS)
• Enterprise Software
• Customer Support

Skills Word Cloud For Customer Success Manager Resumes

This word cloud highlights the important keywords that appear on Customer Success Manager job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates, customer service.

Customer Success

Sales Associate

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Resume Guide: Detailed Insights From Recruiters

• Customer Success Resume Guide & Examples for 2022

Improve your Customer Success Manager resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Customer Success Manager resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Customer Success Manager skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

Customer Success Manager Resumes

• Template #1: Customer Success Manager
• Template #2: Customer Success Manager
• Template #3: Client Services Manager
• Template #4: Customer Experience Manager
• Template #5: Client Relationship Manager
• Template #6: Customer Support Manager
• Skills for Customer Success Manager Resumes
• Free Customer Success Manager Resume Review
• Other Administrative Resumes
• Customer Success Manager Interview Guide
• Customer Success Manager Sample Cover Letters
• Alternative Careers to a Manager Of Customer Success
• All Resumes
• Resume Action Verbs

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