sample resume for service engineer

• Field Service Engineer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
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Common Responsibilities Listed on Field Service Engineer Resumes:

• Diagnose and troubleshoot complex technical problems on-site
• Install and configure new equipment
• Perform preventive maintenance on equipment
• Train customers on the use of new equipment
• Create and maintain service records
• Respond to customer inquiries and complaints
• Monitor and manage inventory of spare parts
• Develop and implement new service processes
• Maintain up-to-date knowledge of industry trends
• Liaise with other departments to ensure customer satisfaction
• Ensure compliance with safety regulations and standards

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Field Service Engineer Resume Example:

• Developed and implemented a new service process that reduced equipment downtime by 25% and increased customer satisfaction scores by 15%.
• Trained over 50 customers on the use of new equipment, resulting in a 30% decrease in support calls and a 20% increase in equipment uptime.
• Maintained accurate service records and inventory of spare parts, ensuring compliance with safety regulations and standards and reducing equipment repair time by 20%.
• Managed the installation and configuration of new equipment at 10 customer sites, resulting in a 40% increase in equipment uptime and a 25% decrease in support calls.
• Diagnosed and troubleshooted complex technical problems on-site, resolving issues within an average of 2 hours and reducing equipment downtime by 30%.
• Collaborated with other departments to ensure customer satisfaction, resulting in a 20% increase in customer retention rates.
• Performed preventive maintenance on equipment, reducing equipment failure rates by 15% and increasing equipment lifespan by 20%.
• Developed and implemented a new training program for customers, resulting in a 25% decrease in support calls and a 10% increase in customer satisfaction scores.
• Maintained up-to-date knowledge of industry trends and implemented new technologies, resulting in a 20% increase in equipment efficiency and a 15% decrease in operational costs.
• Technical troubleshooting and problem-solving
• Equipment installation and configuration
• Preventive maintenance and repair
• Process improvement and optimization
• Customer training and support
• Service record and inventory management
• Cross-functional collaboration
• Customer satisfaction and retention
• Industry trend analysis and technology implementation
• Regulatory compliance and safety standards
• Time management and prioritization
• Strong communication and interpersonal skills

Top Skills & Keywords for Field Service Engineer Resumes:

Hard skills.

• Technical Troubleshooting and Problem-Solving
• Equipment Installation and Maintenance
• Electrical and Mechanical Systems Knowledge
• Computer Networking and IT Skills
• Calibration and Testing
• Safety and Compliance Regulations
• Customer Service and Communication
• Project Management and Planning
• Quality Control and Assurance
• Remote Diagnostics and Repair
• Inventory Management and Logistics
• Software and Firmware Updates and Upgrades

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting
• Time Management and Prioritization
• Adaptability and Flexibility
• Attention to Detail and Accuracy
• Customer Service and Satisfaction
• Teamwork and Collaboration
• Technical Aptitude and Knowledge
• Analytical and Critical Thinking
• Decision Making and Judgment
• Conflict Resolution and Negotiation
• Initiative and Proactivity

Resume Action Verbs for Field Service Engineers:

• Troubleshot
• Commissioned

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Resume FAQs for Field Service Engineers:

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Related Resumes for Field Service Engineers:

Automotive quality engineer, quality engineer, servicenow developer, entry level automotive engineer, automation test engineer.

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Field Service Engineer Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the field service engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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• Work with other team members to create continuous improvement of products and services
• Develop, maintain and improve relationships with the customer by providing expert advice and acting as a specialist resource
• Feedback and work closely with service manager and site managers to achieve best optimization for productivity & life span
• Perform other tasks from Manager on the qualification development
• Continually develops effective troubleshooting methods in providing daily remote assistance to customers and associates
• Provided clear feedback to management for capturing improvement opportunities
• Assist in the development and improvement of service processes and information
• Provide feedback to the District Manager concerning product performance anomalies encountered in the field, and make recommendations for service improvements
• Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation
• Manage assigned workorders and document all facets of the work product in CSA’s Computerized Maintenance Management System (CMMS)
• Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance
• Manage assigned work orders and document all facets of the work product in CSA’s Computerized Maintenance Management System (CMMS)
• Manages assigned work orders and document all facets of the work product in CSA’s Computerized Maintenance Management System (CMMS)
• To assist FSE Manager well to manage third party field service engineers at CM site. Ensure good organizational structure and work discipline at CM site
• Solid knowledge of electro/mechanical device repair with attention to detail
• Good documentation practice and basic knowledge/understanding of GMP
• Professional with strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting
• Establish good relationship with customer with good communication and professional service to support new instrument and service business
• Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise
• Ability to apply knowledge and experience to resolve problems quickly
• Good knowledge of Basic Computer Networking principles and Laboratory Interfacing Systems
• Be highly motivated, strong, confident and articulate. Be client facing and have good people skills and a sound communicator
• To be highly motivated, dynamic, have good leadership skills & be a good problem solver
• Build and maintain reliable reporting and tracking systems to utilize field data and ensure availability and reliability of the product is sustained

15 Field Service Engineer resume templates

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• Bachelor of Science Degree in an Engineering discipline
• Ability and willingness to travel as required, assume 30%
• Ability to perform direct hands-on diagnostics and repairs (using hand tools, hand instruments, meters, PLC programming, etc.)
• Basic knowledge of rotating equipment, centrifugal pumps, chemical addition pumps and centrifugal compressors, is an advantage
• Technical: maintains all models specific to a modality in the assigned area
• Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers
• LCT: assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
• Installation; Plays a leading role in complex and multifunctional rooms. Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard
• Qualify Specific Goals: Aware of and comply with GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete all planned Quality Compliance training within the defined deadlines
• Qualified to Degree level or equivalent
• 2-4 years Field Services experience
• Knowledge of MRI equipment service preferable but not essential
• Develop processes and documentation for standard service actions
• Provide technical support in order to minimize system downtime, through day to day coverage of internationally distributed service cases
• Regular collaboration with worldwide service teams to ensure consistent and stable global service operations
• Continued development of the diagnostics knowledgebase to be used for future troubleshooting
• Frequent travel to perform onsite root cause analysis and training is possible
• Provide training on correct installation, calibration, sea trial and operation of Garmin Marine products
• Assist in troubleshooting any problems with Garmin Marine products
• Create regular monthly reports on the regular on-site support
• Accompany Sales personnel on OEM and dealer sales calls, as needed, as well as assisting the specification of Garmin products for sales quotes, such as project scopes, negotiations with the OEMs engineering team and support directly RSMs
• Answer customer and installer technical inquiries regarding Garmin products via telephone, letters, fax, and e-mail
• Monitor, document, and report failure trends in Garmin equipment
• Identify and recommend improvements in Garmin products, documentation, and procedures
• Review owners manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Coordinate after-sales warranties and authorize service dealers regarding trainings and onboard services
• Direct contact with the Central engineering team to get information when needed
• Electronic Technician or Engineer degree
• Must possess experience performing marine electronic equipment installation/troubleshooting
• Must demonstrate proficient fluency in speaking and writing in English
• Must demonstrate a high level of interpersonal and verbal and written communication skills to work effectively across functional and organizational lines
• Must demonstrate a superior customer-oriented attitude
• Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook
• Must demonstrate an ability to prioritize and manage multiple tasks simultaneously
• Must be team-oriented, possess a positive attitude and work well with others
• Must be detail-oriented and have the ability to work proactively and effectively with minimal supervision
• A minimum of 5 years of experience in a similar role is required. 6 to 8 years of experience is preferred
• A Bachelor of Science in Engineering or Computer Science or equivalent related experience is required. This individual will participate in continuing technical training and available through NetApp
• Demonstrated ability to have completed multiple, moderately complex technical tasks
• Knowledge of commercial databases such as Oracle, SAP and Microsoft SQL Server is desired
• Familiarity with multipathing software, volume managers, file systems (such as VERITAS File System), and backup software is desired
• NVQ level 3
• C&G level 2
• Good geographical knowledge of the North West and Midlands
• Confident communicator
• A flexible and adaptable approach to working practices
• Good administration skills
• The ability to work well under pressure
• The ability to work within given response times
• The ability to learn new technologies
• A self starter
• Parking or gaming industries
• Field service
• Coin and note handling systems
• Magnetic encoders
• Local area networks
• Access control systems
• Intercom systems
• PC’s and operating systems
• PC peripherals
• PCB repairs to field component level
• Mechanical fitting
• Become highly knowledgeable in the specifications, capabilities, and operation of Garmin products, with emphasis on Garmin Avionics products
• Travel to customer facilities to provide on-site support of Avionics Installations and troubleshooting as required
• Arrange for repair of customer equipment to be returned to the factory
• Arrange for exchange of out of box failures of Garmin equipment
• Act as liaison between customer and associates of other departments within Garmin Monitor, document, and report failure trends in Garmin equipment
• Review special circumstances and authorize warranty service when deemed appropriate
• Associate’s degree or equivalent Military/Trade school training or a minimum of 4 years of experience performing a role substantially similar to the essential functions of this job description
• Must possess a minimum of 4 years of experience in Avionics installation and troubleshooting
• Must demonstrate a high level of interpersonal and communication skills to work across functional and organizational lines
• Must demonstrate broad knowledge of aircraft systems and Avionics Sub-systems
• Must possess proficiency using personal computers and Microsoft Office
• Must possess the ability to component level troubleshoot and repair various Avionics systems
• Previous Avionics experience in an Aircraft Maintenance Facility and/or an Aircraft Manufacturing environment
• Windows NT/2000/2003 configuration, system administration and technical support
• Fibre Channel HBA configuration and installation
• NFS, the UNIX remote file sharing protocol
• Familiarity with
• NIS, DNS, Routing
• This individual must work effectively with Staff to Vice President level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required
• Travel throughout an assigned territory to various sites to provide on-site technical assistance to troubleshoot, repair, install, and maintain equipment. Territory is within a 75-mile radius of the "west coast" territory of Florida encompasing the Fort Myers/ Naples/ Bradenton/ Sarasota areas daily, but may also occasionally require travel to back up Engineers in other locations
• Prepare and maintain record of performance reports detailing equipment serviced as well as other issues related to the event
• Analyze record of performance reports to determine source of problem and recommend repair, replacement, or other corrective action; determine trends affecting future design, production, service, and maintenance processes, and recommends modifications for product life and durability
• Understand business implications of decisions; display orientation to profitability
• Coordinate problem resolution with Engineering, Customer Service, and other Departments to expedite repairs
• Develop service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product
• Assist VI Headquarters with staging, installs and repair when demand exceeds existing resources
• Over and above installing and servicing medical equipment, this role will also involve the installation of complete body scanners which are located in industrial environments including prisons
• Minimum 5 years experience required
• Strong technical background in one or more of the Medical Imaging disciplines preferred
• Good oral and written communication skills required as well as the ability to deal effectively with people at all levels both internally and externally
• Education required ASEE or BSEE (preferred); or equivalent degree or certification; or any equivalent combination of education, work experience, training and/or life experience that demonstrates the ability to do the job
• This position requires driving for company business as an essential function of the job. This position is subject to updated background checks which includes a motor vehicle report. Employee must possess a valid driver’s license, have proof of insurance and can have no more than (2) minor moving traffic violations within a thirty-six (36) month period. If requested, employee must complete a Safe Driving/Defensive Driving Class. Canon U.S.A., Inc. will utilize the information in the background checks to determine an employee’s continued eligibility to drive for company business. Employees with motor vehicle records that violate the Canon Motor Vehicle Policy may be deemed ineligible to drive on company business and/or be subject to disciplinary action, up to and including employment termination
• Occasional travel outside of assigned territory and/or overseas
• Other skills and responsibilities assigned by your Supervisor as necessary for the operation of the business
• Must live in or have availability to relocate to the Fort Myers/ Naples/ Bradenton/ Sarasota territory
• A minimum of a Bachelor’s Degree in Diesel Technology OR an engineering discipline (preferably Mechanical Engineering) from an ABET accredited engineering or engineering technology program OR a Bachelor’s degree in a related field with successful completion of the EIT exam OR a PE license and 6 years of directly related diesel engine diagnostic, troubleshooting, repair, and overhaul experience
• 4 or more years in the hands on service and repair of diesel powered technical-type products
• Customer service experience and service training experience is a plus
• Must hold a relevant Engineering Degree
• Must be competent in both Mechanical and Electrical maintenance
• Experience working in a heavy industry such as mining or quarrying would be an advantage
• Must hold a full driving licence
• Proven expertise as a Field Service Engineer
• Excellent knowledge of Windows Server {2003,2008 & 2012} deploying, upgrading and maintaining
• Excellent pc and server hardware skills
• Experience with cisco networks, Active Directory, VPN trouble shooting
• Firewall experience: SonicWALL and cisco
• Knowledge of backup software : Arcserv, Symantec Backup Exec and Acronis
• Full, clean driver's license
• Microsoft and Cisco certifications are highly advantageous
• Provides support to the Company's customers and clients
• Field support for server, network infrastructure and printer environment
• To configure, install, support and maintain IT hardware and software - Servers, PCs, laptops, desk and mobile phones, printer/copiers, Windows operating systems, applications software, mobile etc
• Takes responsibility for projects as assigned i.e. timelines and deliverables
• Bachelor's Degree in Electrical Engineering or related discipline from an accredited college or university (OR Associate's Degree in Electrical Engineering or related discipline from an accredited college or university with a minimum 2 additional years of related industry experience)
• Minimum of 3 years of experience in field service and/or commissioning experience
• Field Service and Commissioning experience with drives and/or power and/or automation systems and/or dynamic positioning
• Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
• Collect and analyze water/process samples from designated systems at site and relate the results of analysis to control parameters to evaluate system condition and performance
• Installs and services chemical feed, water treatment equipment and corrosion coupons if required at designated locations Prepare and submit a detailed report on each visit and discuss the findings and status of the treatment program with site management
• Specify in writing on the report the course of action to be taken
• To ensure that adequate stocks of chemicals are maintained at site and that dosing and feeding equipment are performing satisfactorily
• Check and report any irregularities related to the treatment program
• Provide customer service and respond to customer inquiries/requests
• Assist with product/equipment delivery outside normal scope when needed due to high volume activity
• 3-5 years water & process chemical treatment experience
• Strong business acumen and ability to service & market GE Water products
• Prior field engineering experience is preferred
• As a Field Engineer you will represent GE both technically and professionally to ensure that equipment is installed, maintained and started properly. Your key responsibilities will include
• Providing on-site technical direction on control systems, loop checks and system tests during start-up, commissioning, troubleshooting and maintenance on customer owned power generation and industrial facilities (Power generation includes customer owned utilities, marine drives, industrial power plants and nuclear power plants utilizing gas and steam turbines; Industrial facilities include power generation, marine, petrochemical, paper, steel, automotive and transportation industries)
• Possessing the technical capacity to troubleshoot and provide routine maintenance checkout for a wide range of equipment/GE system vintages
• Controls Engineering to the university Degree
• This role requires extensive travel. Applicants must be willing and able to travel significantly (not less than 70%) without geographical restriction
• Provide customers with high quality, value added service worldwide, front-line business of GE Energy
• Provide technical direction and/or project management of installation, commissioning and maintenance of gas turbine, steam turbine generator products
• Providing input for Daily Outage or Weekly Installation Reports
• Providing leadership and technical direction to skilled labour performing work on customer sites
• Troubleshooting control operations and maintenance problems in the steam and/or gas turbine technologies
• Support the business growth requirement by driving customer satisfactory
• Six sigma / quality initiative
• University degree in mechanical engineering or equivalent experience
• Willing to continuously work on construction/maintenance sites and travel worldwide
• Power plant or field service experience strongly preferred
• Legal papers (citizenship, other) that permits extended flexibility to work throughout Europe is a plus
• Organize & lead Craft labor teams at Customer sites for safe & on-time execution of Electrical Installation, Commissioning, Testing & Maintenance for Utility / Process Plant Boilers & Ash Handling Systems / ESP
• Support Project Manager in planning & execution of Boiler / AQCS field services activities for Electrical / C&I Scope, including field resources & material management
• This role has Fixed Term Contract (FTC) of 9 months from date of appointment. Extensions, if any, as required
• Power & Control scheme checks; Power charging of Low voltage (415V) PCC, MCC, PDB Panel, MCC Feeder & PLC Panel, Cable Loop testing, Motor Megger Testing,
• Field Instruments installation, Cable laying, Hot / Cold Loop checks, Calibration, Testing for Commissioning and Automation
• Transformer Panel Scheme check, IR / OCC / SCC Tests, Air Load Test with EPIC â��III Controller and Charging of Rectifier Transformer of ESPs Commissioning checks
• Installation & commissioning of instruments like Pressure / Level / Flow / Temperature transmitter, Pressure / Level gauges, Control / Solenoid valve etc
• Installation of LT, HT cable trays and earth flats(GI) for LT, HT panels, motors, UPS; Laying of cables for LT panels, LT motors, Push Buttons, and LT transformers
• Liaison with customer and project team for support & coordination during execution of project
• Planning, monitoring, and proactive controlling of all electrical construction activities at site up to handover of equipment to customer
• Ensure readiness of detailed Execution Plan for all Boiler / ESP electrical installation & maintenance activities
• Timely compliance of Progress Reports, EHS compliance status, NCR status, Material forecast, Resources forecast, Customer inputs etc
• Plan, monitor & ensure EHS directives are complied with
• Ensure compliance to Field Quality Assurance plan, Protocol requirements, recording & resolution of NCR
• Guide installation / maintenance contractors in assigning resources, tools, electrical test equipment to expedite & meet project schedule
• Arrange for vendor engineers for the bought out equipment during execution
• Ensure coordination between various sub-contractors & consortium partners, and between various sub groups working in different areas of Boiler
• Review & record on time performances of contractors vis-à-vis schedule, quality & safety and attending Punch List activities etc
• Bachelor��s degree / diploma in Electrical / Instrumentation Engineering from an accredited university or college
• Minimum 6+ years of experience in a customer interfacing / field support role
• Hands-on experience in installation, commissioning and maintenance of Electrical / Controls & Instrumentation systems of Boilers and ESP
• Installation & Commissioning experience of BMS & DCS systems in PF fired, Gas fired, Oil / CFBC boilers & HRSG
• Relevant experience in Utility / Industrial Boilers & ESP construction sites
• Good skills in MS Office applications
• Strong customer focus and team player mindset with passion for solving problems
• Ability to work well under pressure, in a fast-paced environment
• Good interpersonal and leadership skills
• Knowledge of EPIC Controller Systems for Electrostatic Precipitators
• Initial key focus will be maintenance and repair of GE Anaestethia & Patient Monitoring, X-ray (Mammography, Mobile X-ray, Image Intensifiers, General X-ray) and CT systems
• Install equipment in a professional manner in accordance with the Company standards and directives and customer requirements
• Perform preventative maintenance on installed equipment in a professional manner in accordance with Company standards and directives and customer requirements
• Make remedial maintenance calls in as timely a manner and fix the equipment in accordance with Company standards and directives and customer requirements
• Ensure timely completion of recalls
• Advise management when response time objectives cannot be met ie If there are two site visits in relation to the same problem, inform Senior Field Engineer (SFE)
• The Field Service Engineer retains ownership of the problem until it is resolved
• The Field Service Engineer must keep the customer, SFE, and Service Delivery Manager (SDM) informed on progress
• Keep management and sales staff fully aware of all developments in the installed base
• Keep customers fully satisfied by keeping them informed as to activities when on site and/or working on their behalf whilst on site
• Report regularly to management in accordance with reporting guidelines/procedures
• Complete other assignments and projects as directed
• Follow the alert procedure for system down
• Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information
• Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance
• Accurately complete and lodge all paperwork timely and within company guidelines
• Ensure all Company property (tools, test equipment, motor vehicle) is kept in optimum condition and that parts usage/ordering is optimised from both the Company’s and the customer’s point of view
• GE will provide product training as required
• Advance, total system-level troubleshoot, install, maintain, and perform service repair needs on designated equipment
• Meet Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements
• Manage vendors’ service delivery processes in compliance with GE Healthcare policies
• Teach and assist other Field Engineers on advanced and complex troubleshooting and technical fixes, playing a lead role on complex and multifunctional system fixes
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, providing solutions when possible. 1. Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, or a High School Diploma/GED and 12+ years experience servicing electronic equipment
• Experience interfacing with both internal team members and external customers as part of a solution based service process
• Servicing, commissioning and troubleshooting of process treatment system at
• Bachelor/Master degree in Chemical Engineering, Chemical or applied Sciences
• At least two years experience in related field and knowledge in industry treatment is preferable
• Be able to use English (writing, speaking, and reading) at least as the second native language
• Be able to use computer for Microsoft office programs (Word, Excel, Power Point, Outlook, etc), drawing program – Visio
• Available to work at Rayong Province
• High responsibility of the assigned target
• Good personality and service mind
• Able to work independently as well as be a team player
• Hardworking and Street Smart to meet growing challenges
• Effective interpersonal and excellent communication skills
• Basic troubleshooting, installation, maintenance and service repair needs on designated equipment,
• Completing Preventative Maintenance and Field Modification Instructions,
• Ordering and managing repair parts cycle times,
• Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner,
• Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction,
• Maintaining tools and test equipment properly and ensuring they are calibrated,
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements,
• Managing vendors’ service delivery processes in compliance with GE Healthcare policies,
• Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving,
• Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs,
• Working as a member of the local team to provide efficient service delivery to all accounts within assigned area,
• Experience interfacing with both internal team members and external customers as part of a solution based service process,
• Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment,
• Experience troubleshooting and responding to customer concerns,
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner,
• Driving License,
• Bachelor’s Degree in Electrical, Electro-Mechanical, or Electronics Engineering Degree (OR High School Diploma / GED with a minimum of 4 years of industry work experience)
• Minimum of 5 years of experience working in power systems industry as it relates to testing, commissioning, diagnosing, troubleshooting, repairing, and installing critical power systems
• Experience working with Critical Power industry on Uninterruptible Power Supply (UPS) and/or DC Systems essential
• Advanced knowledge of AC and DC power systems equipment and hardware
• Strong working knowledge of Power electronics / Digital / Analog circuits and associated test equipment
• Ability to efficiently work from engineering prints / schematics and parts lists
• Ability to troubleshoot products / equipment to component level and recommend corrective actions as necessary
• Be a strong self-motivator and be able to work long hours independently as needed
• To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections
• Associate’s Degree in a Technical discipline or Vocational School (OR a High School Diploma / GED with a minimum of 4 years of water processing, plant, or maintenance experience)
• Minimum of 2 years of analytical instrument or electro-mechanical field repair experience, customer service experience, and onsite field service experience
• Associate's Degree in Electrical, Electronic Technology, Mechanical Engineering or related technical discipline from an accredited college or university
• Strong technical, mathematical and customer service skills
• Bilingual in English and Spanish
• Cognitive and clear communication skills to efficiently support the service process
• General knowledge of electrical equipment, chemistry and safety
• Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment
• Ability to learn applicable company procedures within a reasonable time from start of employment
• Computer proficiency with a minimum of word processing and spreadsheets, and basic data base knowledge
• Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as chemically aggressive fluids, such as acids and bases
• Self-motivated, with the ability to drive projects to completion with minimal oversight, while demonstrating significant problem solving ability with an unfailing dedication to deadlines and commitments
• Proven ability to speak effectively before groups and customers, clients, and other employees within the organization
• Ability to make good business decisions based on risk reward analysis and GE's business objectives
• Perform value-added services through retrofit project execution & routine maintenance activities to new and existing customers
• Communicate with customer to ensure satisfaction and implement any necessary corrective actions
• Report to senior engineer and manager on work progress
• Able to work under minimum supervision and as a team member on job activities
• Provide hands-on on-site troubleshooting, service and repairs
• Manage, monitor and deliver the retrofit projects assigned on-time including effective project cost control
• Interact with internal and external project managers on projects assigned
• To supervise and manage the contractors in servicing and when implementing installation
• Timely complete and submit all required paperwork
• University degree in Engineering or technical school diploma
• Good knowledge of HVAC, Fire, Security or access entry and alarm systems – Design and logical operating models
• Previous experience in maintenance, testing, and start-up technical support of the above systems and in particular in installation and management of Software di Building Automation/Scada
• Preferred experience as SW developer and knowledge of the main communication procedures used building automation
• Excellent and proved software skills in installing and managing database in Microsoft operating environment and Server operating systems
• Good knowledge of general software systems (install SW on desktop or server, managing user profiles , security policy, upgrade and patch installations, backup, antivirus, firewall, install in virtual environment, install and managing cloud systems, etc.)
• Very good knowledge of networking (configuration and managing routers, Network address translation, VPN, etc.)
• Ability to work in team but also individually and maintaining a high standard of productivity and motivation. Self-learner, positive thinking, problem solving, availability to travel, customer oriented
• To achieve monthly, quarterly and annual financial targets for region
• Performing service & repairs to Honeywell fixed and portable products in a timely and efficient manner on clients site
• Provide detailed and accurate reporting
• Complete all service events through the CRM/SAP database system
• Operate clients spare part requisitioning system
• Help to develop preventative and maintenance schedules for equipment on site
• Excellent organisational skills and ability to multi-task
• Ability to work under pressure and as part of a team
• Service and commissioning of field equipment
• Responsible for diagnosing and analysing causes of product failures and making recommendations for improvement
• Have direct interaction with customers to build relationships, establish communication and promote Honeywell Analytics products and services
• Provide Honeywell customers with product support & technical enquiries
• Review, report and control warranty costs
• Provide all Honeywell internal customers and sales engineers with technical information and support
• Responsible for raising CDR’s on product failures and customer complaints
• Ensure Honeywell HSE compliance
• Ensure Honeywell Code of Conduct compliance
• Actively participate in out of hours on call program
• Identify and pass on sales leads
• Work with and strengthen relationships with other Honeywell organisations
• Assist when required in internal and external audits
• Maintains and updates all preventative service and calibration records to clients requirements
• Perform preventative and corrective maintenance and commissioning on following equipment fire alarm and emergency light systems and detectors
• Perform corrective maintenance tasks related to the repair of the equipment
• Perform system tests and software upgrade
• Technical education preferably in electrical field
• Previous working experience in a similar role
• Demonstrates a high drive and is focused on creating results
• PC literate with a good working knowledge of Microsoft Office packages
• Solid written and oral communication skills, fluency in Norwegian and English
• Degree/ Higher Certificate / Higher Diploma in Electrical / Building Service Engineering or related discipline
• Minimum 6 years related project experience
• Strong knowledge with hands-on experience on Honeywell system / products or similar in the industry, such as, Building Management System
• Proven track record on project management with minimum 5 years experience
• Willing to perform overtime duty and emergency duty service
• Good knowledge on government regulations on building controls
• Experience in computer systems, such as, Microsoft Office Professional, Software Programming, Computer System Networking, etc
• Strong commitment to customer satisfaction
• Good interpersonal skill
• Willing to travel to Macau
• Minimum 8 years project / maintenance service experience
• Good knowledge with hands-on experience on Honeywell systems/products, such as, Building Control, Extra Low Voltage System or similar in the industry
• Strong Commitment to customer satisfaction
• Minimum 6 years project / maintenance service experience in Building Services or HVAC or Electrical
• Good knowledge with hands-on experience on Honeywell systems/products or similar in the industry
• Proven track record in managing and supervising job related activities
• Have working right in Macau
• Willing to travel to HK
• Must possess the ability to troubleshoot complex mechanical systems, as well as common electrical issues relating to wiring, electro-control valves, sensors, PLC’s, servo drives, AC/DC drives, and pneumatic systems
• Must have the ability to troubleshoot customer installed equipment remotely, resolving issues via phone contact with customers on-site technical staff
• Must be capable of working independently, thriving on creating a positive outcome in challenging, customer facing circumstances
• Must be capable of managing all aspects of equipment installation – Be onsite for unload, uncrate and positioning of equipment; Provide direction to on site staff during utilities installation; Start-up equipment and test; as well as monitor transition into production mode
• Must be capable of training on-site staff in operation and customer required service of equipment
• Will generate install reports, site visit reports, monthly reports, etc
• Will maintain on-site spare parts inventory
• Will perform regularly scheduled preventative maintenance to minimize downtime. This includes cleaning and ensuring the equipment meets its baseline operational setup requirements
• Schedule flexibility is a must. Planned service is often performed on off hours due to operational requirements, and emergency customer support is unpredictable
• Must have a focus on safety, following all mandatory safety policies and procedures
• Some heavy lifting is required – occasionally over 40 lbs
• Minimum of 7 years technical service experience in a direct customer facing role
• Electro-Mechanical Associates Degree required, ME or EE Bachelor’s Degree preferred
• Must have solid electromechanical industrial equipment experience
• Must have exceptional troubleshooting skills
• Must be proficient with MS Office products, have solid analytical and troubleshooting skills, and be familiar with remote connectivity M2M tools
• Must have a proven ability to manage customer relationships and have experience dealing with large companies at various organizational levels. Must relate well to operations management personnel as well as technical staff
• Must be a quick learner and adapt well to new technologies
• Must be able to thrive in a fast paced, sometimes stressful environment
• Candidate must be willing to travel a minimum of 50-70% of the time
• Supervision of mechanical maintenance crews ranging in size from 1 to 30 persons disassembling, inspecting, repairing, and reassembling large steam and gas turbine generators
• Leads job site safety programs
• Performs complex site surveys to develop maintenance plans
• Completes and submits detailed reports covering all job activity
• May complete the planning and estimating of resources and durations required for specific scopes of work for customer proposals
• Performs the review of complex task plans, drawings, and installation schematics and provides continual guidance throughout task duration
• Lead and direct subcontractors to perform specific maintenance related tasks
• Serve is the primary Siemens jobsite contact
• Bachelor’s Degree in Engineering or Engineering Technology or
• Associate of Science Degree with a minimum of 4 years of equivalent experience or
• Non-degreed candidates who can demonstrate a minimum of 8 years of equivalent experience
• Experience in the general maintenance of large gas turbines, steam turbines, generators and associated equipment
• Experience managing safety programs, performing maintenance on large turbine generators or in a similar industrial environment with risks and hazards that require the use of practices and procedures intended to keep personnel safe and maintain a safe work environment. This includes but is not limited to use of Personal Protective Equipment (PPE) and pre-job briefs or risk assessments
• Experience working with union labor
• Experience working to and updating complex schedules. Familiarity with related software such as Primavera and/or Microsoft Project
• Demonstrated knowledge of power transmission and distribution systems required
• Must have experience with Switchgear and MV Circuit breakers
• Knowledge and experience on metal clad vacuum switchgear
• Knowledge and experience with breakers or MV equipment testing, including analyzing test results and equipment condition assessment
• Must have experience in troubleshooting & repair of electrical control circuits
• Must have very good organizational skills to plan work scope, personnel and equipment logistics
• Two or more years of directly related equipment experience
• Must have effective verbal and written communication skills, as well as good presentation skills
• Proficient with Microsoft Office suite, especially Word, Excel & PowerPoint, experience with project management software, a plus
• Must be familiar with OSHA safety practices and perform duties within specified guidelines to ensure safety of self and supporting crew
• Must be highly motivated and a team player; must foster an inclusive work environment and respect all aspects of diversity
• Must be available to respond for emergency and relief assignments
• This is a traveling, field position - the selected candidate can live anywhere in the US with access to a major airport
• Act as a primary technical resource & customer support for various project and service contract sites
• Programming of controllers used in our solution offerings
• Review drawings and design of network infrastructure
• Installation/calibration of control system logic in controllers
• Testing & commissioning of software and applications
• Provide Technical & Product support to internal & external customers
• Consultation regarding application of Honeywell’s products and technologies
• Review and appraise specifications of service projects
• Provide technical support data for the Contracts, Sales, and Service teams and help negotiate technical issues at customer level
• Lead the execution of analysis or evaluation of assigned projects using sound engineering
• Bachelor’s degree from an accredited university or college (or a high school diploma / GED with
• At least 3 additional years of experience in engineering
• Demonstrated proficiency in repair troubleshooting, shop operations, and testing of assigned
• Provide customer and field sales force support through technical knowledge of our products and their use in the industry for pre-sale and post-sale activities
• Perform training for field sales force and customer
• Use manual/automated test system to record test results using ATP (Acceptance Test Procedures)
• Perform basic to intermediate level troubleshooting to isolate and determine the root cause on digital and analog circuitry
• Performs factory and on-site service including; repair, calibration, product upgrade and preventative maintenance
• Post shipment application support and field service
• Assess potential application of company products and offer solutions based on customer needs
• Act as a liaison between customers and design or manufacturing engineers on technical problems
• Resolve issues with customers prior to order acceptance
• Assist engineering with testing (software & hardware) as needed
• Collaborate with sales and engineering teams in continuous improvement efforts for machine operation and ease of use
• Perform Optoform and Nanoform machine installations at customer’s location in a professional manner
• Conduct machine operation and maintenance training at customer’s location, Largo, FL lab or Precitech Keene, New Hampshire facility
• Coordinate and lead customer factory acceptance testing of Optoform and Nanoform machines in Keene, NH
• Cut contact lens and intraocular lens samples for customer evaluation of machine capability and performance
• Provide information to Admin for generating spare parts and service quotations, and enter information accurately and timely into CRM system
• Provide excellent technical service to customers via telephone and email communication
• Prepare service documents, instructions, photos, drawings, etc. to aid customer in troubleshooting
• Assist in continuous refinement of operator manuals and other machine documentation for customers’ ease of use
• Interact directly with engineering and production personnel to assist in troubleshooting manufacturing issues
• Provide timely and detailed customer service reports, and enter into CRM system
• Support trade show exhibitions with occasional travel and machine operation at exhibition site
• Communicate to supervisor and team new customer developments and technologies, and competitors’ products and activities in the market
• Travel greater than 50% is required and includes international destinations
• Other duties as appropriately delegated by the supervisor
• Proficient in troubleshooting electromechanical, electronic and software machine operation issues
• Possesses logical reasoning and deductive problem solving abilities
• Good working knowledge of electromechanical systems including power electronics, precision motion control mechanics, CNC programming, personal computers, networking and customers’ applications
• Familiarity with industrial hydraulic and pneumatic systems for CNC machines
• Proficient understanding of electronic schematics and mechanical drawings
• Logical and structured in approach to task prioritization and time management
• Good written and verbal communication skills to foster efficient problem solving with the customer and internal discussions with engineering and service team
• Superior customer relation skills and personable approach
• Detail oriented with strong problem solving and analytical skills
• High degree of self motivation and capable of working independently or on a team in a fast-paced environment
• Strong organization skills to efficiently plan and coordinate multiple customer service visits, equipment logistics and work scope within compressed time schedules
• Experience with CNC machine tools, tool set-up, part programming and basic machine operation is a plus
• Multilingual skills, particularly Spanish, a plus
• Maintains a positive image of AMETEK within the industry by providing exceptional service to both internal and external customers
• Assists customers in resolving technical problems
• Perform basic to intermediate level troubleshooting to isolate and determine the root cause on a digital and analog circuitry
• Performs factory and on-site service including; installation, repair, calibration, product upgrade and preventative maintenance
• Coordinates with customer service to requisition replacement equipment and facilitate equipment returns
• Completes timely and accurate service logs/work orders
• Maintains an accurate inventory of equipment within service center; coordinates with customer service to replenish equipment as it is used
• Escalates issues that cannot be directly resolved to service management for prompt resolution
• Perform related duties as assigned
• The Field Service Engineer is responsible for creating, designing and installing optimization solutions
• The field work is outdoors, exposed to the elements and can be physically demanding. This includes, but not limited to, climbing, crawling, pushing, pulling, and lifting up to 75 lbs
• Numerous safety training modules are required to be obtained during employment. There is also a need for general refinery, chemical and gas processing knowledge
• Responsibilities include understanding and learning about technology and its ability to address existing challenges associated with refining, gas, produced water and chemical applications
• Role includes measuring vessels and developing conceptual solutions for improving and optimizing the existing capital equipment
• Installing and running pilot demonstration equipment
• As a member of the team, the role will involve customer interaction and front line problem solving
• Support sales functions in terms of upgrades, installation of rental vessels and new fabrication, pilot testing, liquid and gas system sample collecting, process reviews and system hook ups
• Travel: greater than 60%. Domestic and international
• Exceptional mechanical aptitude and basic working knowledge of various hand tools and installation devices
• Proficient use of AutoCAD. Ability to use 3D CAD packages such as Inventor and SolidWorks a plus
• Working knowledge of standard dimensioning practices
• On the spot thinking
• Ability to design or redesigning hardware
• Ability to work in a processing environment, which may include: heights, confined spaces and loud areas
• Out of the box thinking
• Must be able to enter industrial facilities such as refineries, chemical, gas, and petrochemical plants
• Must be able to obtain Transportation Workers Identification Card (TWIC)
• 2 years preferred
• Works with minimal supervision
• Persists in the face of difficulties
• To be based in the Houston area or willing to relocate
• Uses sound judgment
• Works efficiently
• Develops oneself
• Desire to learn or expand upon exiting mechanical capabilities
• Creative thinking when problem solving
• Proven ability and experience with designing hardware/equipment is requested to be presented during the interview process
• Perform on-site installation, repair, maintenance, qualification, and validation of multiple product modalities including immunomagnetic fluorescence imaging technology, Fourier Transform Infrared spectroscopy, Fourier Transform & dispersive Raman and microscopy of both techniques
• Use customer management software to track service calls, manage parts inventories, and complete job tasks
• Review reports and documentation from customers and inspect malfunctioning products to determine nature and scope of problem
• Analyze, review and inspect findings to determine source of customer concern and provide recommendations to repair, replace or other corrective action
• Coordinate problem resolution with engineering, customer service and other technical personnel to expedite repairs
• Analyze instrument generated chemistry and performance reports of technical issues to recommend factory modifications that eliminate future events of the same issue
• Provide an effective communication link between the customer and the company to ensure that effective service is provided
• Conduct user training on the safe operations of the equipment and continually demonstrate laboratory safety and regulatory awareness while performing duties
• High School Diploma/GED required
• Bachelors Degree in Business, Chemistry, Sciences or related field preferred
• 3 years hands-on experience with analytical instrumentation as a user or service engineer is preferred
• Hands-on experience with laboratory instrumentation and data acquisition software
• Demonstrated communication skills that create effective customer rapport are essential
• Ability to prioritize service requests and manage customer expectations, escalating to management where needed
• Produce clear and concise service documentation
• Must be available to travel on a daily basis up to 70% overnight
• Identify all competitors working in the territory
• Enhance Thermo service offerings to meet or exceed competition
• Must live in relevant region
• Full, clean driving license
• Electro/ mechanical qualification
• Relevant knowledge of defined ranges of laboratory products
• Smart, professional appearance
• Electro/ mechanical qualification i.e. ONC/HNC/NVQ or equivalent
• 3 - 7 years of relevant work experience
• Strong E&M/ Life Science industry engineering background, or extensive scientific/ functional knowledge of product applications
• Relevant qualifications and or experience
• Analyze complex business problems to be solved with automated systems
• May be internal or external, client-focused, working in conjunction with Professional Services and outsourcing functions
• Bachelor’s Degree in Sciences or related field preferred
• 5 years hands-on experience as a Field Service Engineer is preferred, particularly working with analytical instrumentation
• Certified service experience on four or more leading industry chromatography or discrete analyzer products preferred
• Strong knowledge of discrete analyzer techniques strongly desired
• Must be available to travel overnight up to 25% within the territory or other areas as required
• Performs all Service Activities in line with internal rules and customer regulations
• Assures responsive telephone support and diagnostic as well as on-site Services to exceed the customers’ expectation and making them successful by using TMO instruments. Actively promotes our contract products. (80%)
• Always ensures highest professional relationship with our customer base to achieve customer loyalty and escalates issues if necessary to solve critical tasks in the fastest way possible. Follows our ethical business conduct guidance
• Is responsible to manage the companies assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)
• Minimum 1-5 years experience servicing analytical equipment or equivalent applications specialist experience
• Good English skills, both verbal and written
• Solid experience servicing analytical equipment or equivalent applications specialist experience
• Willingness to travel mainly within the appointed region (Benelux), but also occasionally through Europe (up to 10%) which is sometimes required for training purposes, special calls, international traveling including all EMEA Territory and the US
• Computer skills, Microsoft, preferable network skills
• Good English skills, both verbal and written (in case of non-native applicants)
• Experience in handling complex analytical instruments
• Hands-on experience application / technical on UV-VIS, FTIR equipment is preferred
• Experience with qualification and validation/ pharmaceutical market
• Promote, schedule, and perform On-Site & In-House Pipette calibrations and repairs
• Performs functional, gravimetric, and precision testing of Thermo Scientific and OEM pipettes per approved operating procedures, forms and/or protocols to determine acceptance/rejection to established specifications
• Utilize Excel and Word software programs
• Strong communication skills and the ability to effectively communicate with all levels of personnel internal and external to the company
• Generate quotes for in-field service visits
• Maintain proper inventory of spare parts
• Maintain and update CRM database (Salesforce.com)
• Comply fully with ThermoFisher Scientific Corporate Travel and Expense Policies
• Associate Degree majoring in mechanical or electrical related field 3-4 metrology (science of calibration)
• 2+ years experience in Field Service
• Experience in pipette services including repair and calibration (preferred)
• Familiar with analytical balances and volume calibration
• Experience in customer service
• Ability to effectively learn and utilize on-line CRM application
• Strong in oral and written communications skills
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and or governmental regulations
• Ability lift and/or move up to 50 pounds
• Perform on-site installation, repair, maintenance, and validation of Trace Elemental Analysis systems
• Must be available to travel overnight up to 60% within the territory or other areas as required
• Hands-on experience with Hands-on experience with ICP, ICP-MSis preferred. AA experiences a plus
• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)
• Relevant experience servicing analytical equipment or equivalent applications specialist experience
• Good English skills, both verbal and written (in case of non English applicant)
• Promotes a spectrum of service offerings to customers (including, but not limited to: installations, extended service contracts, preventative maintenance, time & material service, service parts kits and consumables, service training, validation, and wireless monitoring services)
• Repairs and supports customers’ products and provides courteous and knowledgeable response to technical issues, meeting commitments in a timely manner
• Performs technical diagnosis of operational problems and repairs/calibrations on wide range of laboratory equipment to ensure that the equipment is operating to the customer’s complete satisfaction and manufacture specifications
• Provide consistent and timely communication to customer as it relates to service event (status, cost, scheduling, etc.)
• Schedules and delivers preventative maintenance service
• Advises customers on how to properly operate instruments
• Complete all administrative tasks (expense reports, work orders, etc.)
• Maintains spare parts inventory, tools, manuals and test equipment
• Promptly escalate customer and/or technical issues to Regional Service Manager
• Provide territory coverage and depot repair support, as needed
• In addition to training end users and distributors, serves as a source of technical product knowledge and trains, as required, other service engineers and provides supervision as required in the course of this duty
• Performs technical evaluations on product changes and on new products, including software verification, collection of performance data, assessment of user friendliness, ease of maintenance, etc. Provide written reports on evaluations
• Assists with customer training by preparing instruments and supplies as well as giving presentations
• Promotes and sells various types of extended warranty and preventative maintenance contracts on equipment, user training, and Service Replacement Orders
• Advises sales representatives of potential selling opportunities within accounts
• Associates Degree in Electronics, or equivalent experience
• Experience with: Cascade Refrigeration, Separation products, Controlled temperature lab product/instruments, and/or Wireless Monitoring Systems
• Perform repairs, preventive maintenance, upgrades and installs of laboratory instrumentation
• Must have excellent customer interface skills and be responsible for customer satisfaction in assigned territory
• Responsible for maintaining inventory and administrative records in a timely manner
• Joint territory management with the Area Account Managers
• Assist other Field Service Engineers in problem resolution and territory management
• Provide account status and service visit reports to the manager
• Manage and troubleshoot complex technical issues with hardware, firmware and software
• Must be proactive in resolving instrument issues before they become chronic by determining a root cause and course of action
• Responsible for sale of parts and labor
• Comply with local management policies for access to facilities in assigned territory
• Remain current on equipment/tools through appropriate training, manuals, technical bulletins and other relevant materials
• Ensure proper communication and/or documentation for product complaints per SOP
• Must be able to maintain records and reports as required, coordinate activities with peers, manager and customers to minimize equipment downtime and interruptions
• Must have associate’s degree in electronics, engineering, biomedical technology or other applicable field of study. Bachelor’s degree in engineering or technology preferred
• Minimum 2 years of relevant experience with related science, engineering and/or customer skills
• Ability to manage a large territory and perform service training, customer training, support and repair of laboratory equipment
• Must be able to travel at least 75% with overnight stays
• May be required to travel to customer sites with as little as 24 hours notice
• Must be able to take at least 10 paid on-call weekends in a year
• Must be able to lift up to 50 pounds on a routine basis
• Minimum of an Associate Degree or equivalent in electrical engineering, biomedical instrumentation or related field
• 2 to 5 years of related work experience, previous experience servicing clinical chemistry analyzers a plus
• Preferably some experience in a customer-facing position
• Ability to troubleshoot and correct rudimentary to complex issues with chemistry analyzers
• Ability to work with precision tools and instrumentation
• Ability to work independently with good time management skills
• Proficient in Microsoft Office programs
• Ability to prioritize multiple responsibilities and assignments
• Must be willing to travel 90% of the time and on short notice
• Must have good organizational, communication and time management skills
• Must be a flexible team player with a “can do” attitude
• Performing field service activities within guidelines and in compliance with internal and customer procedures and regulations
• Solving a broad range of hardware and/or software problems of varying scope and complexity
• Responsible for on-site installation, implementation, maintenance and repair services
• Ensuring customer satisfaction by advising customers on preventive maintenance and configurations, which may impact operational performance
• Proactively responding to potential equipment issues to prevent unplanned interruption of customers’ business
• Instructing customers in the use of instruments and provide on-site training to ensure safe and effective customer operations
• Providing responsive technical telephone support to ensure that the customer is successful in the use of their instrumentation
• Assuring a professional relationship with existing customers to achieve customer loyalty
• Consulting with the customer to explore current and future needs
• Upselling of service contracts and products via Field lead incentive program
• Identifying sales leads and passing those on to the sales organization
• Coordinating your own work schedule with relevant partners (service operations, management, sales and support colleagues)
• Providing feedback and documentation of work performed to customer and others as appropriate
• Producing timely and accurate reports of your own activities: i.e. service reports, planned maintenance reports, installation reports, expense reports etc
• Professional background in molecular biology, biochemistry, life science or related subjects
• May hold a degree in molecular biology/biochemistry or electronics/engineering
• Understanding of lab work
• Interest in technology, electronics and IT and always updated on practical and technical knowledge at a high level
• Experience in trouble shooting and problem solving
• Knowledge and experience from working with qPCR and/or DNA sequencing is an advantage
• Some past relevant experience within a service/support function a plus
• Strong Norwegian and English language skills required, verbal and written
• Driving license required
• Independent, service-minded and educational in the approach towards customers
• Capable of critical thinking and problem solving
• Excellent communicator in all situations and a strong team contributor
• Well organized and always on top of things
• Systems installations, troubleshooting, service and repairs
• Perform preventative maintenance and manage regional preventative maintenance schedules
• Handle service calls and manage regional customer base
• Provide onsite service training to BioMedical Engineering Technicians (BMET) or advanced operators
• Manage expenses and spare parts inventory
• Documenting daily service actions through the company database
• Assisting fellow Field Service Engineers with more complex installations and repairs
• Strong competency in electrical/electronics, mechanics, software and chemistry technology
• Must have good communication skills and be able to interface with customers in a positive, professional manner
• A minimum of 1-3 years’ work experience in a related field
• Must be computer literate, an analytical thinker with good engineering aptitude. Some field service experience is a plus
• The ability to work in a fast-paced environment, and operate remotely from the main office with minimum supervision (more supervision if assigned to the home office)
• Associates Degree
• Ability to travel up to 85% of time
• Must possess a valid driver's license and pass an in-depth background check
• Perform in accordance with the AS/NZS ISO9002: 1994 Quality Standard, as detailed in the Company’s Quality Manual
• Be responsible for fostering a partnership with the business Group’s customers by providing them with advice and technical support
• Be highly responsive and proactive in dealing with customers’ needs
• Assist the sales team to achieve sales and margin (gross) targets for their designated Portfolio so that growth and performance objectives are exceeded
• Promote and develop the Technical Service capability
• Take ownership for customer satisfaction for services performed
• Perform in accordance all relevant certification procedures, such as IANZ, ISO
• Assist the Sales Team with technical information, training and demonstrations
• Help the team achieve sales and margin (gross) targets for designated product portfolio/territory
• Carry out responsibilities in an efficient and commercially appropriate manner
• Actively seek out new opportunities to grow our customers’ service and sales, so that our budgets are met and exceeded
• Contribute to and make recommendations for the continual improvement in the procedures, quality and efficiency of Technical Service
• In addition, other duties may be assigned as the business need warrants
• Associate’s degree in electronics, engineering, biomedical technology or equivalent years of experience
• Bachelor’s degree in engineering or technology preferred
• Carry out Planned Preventative Maintenance Tasks
• Carry out daily reactive calls
• City & Guilds Electrical Engineering or equivalent work experience
• Proven mechanical/electrical skills in all aspects of Building Services
• Experience in the following would be an advantage: BMS controls / Pump Types / Heating Ventilation / Air conditioning / AHU / Basic plumbing skills
• Product Presentations – Perform technical product presentations to overview features and benefits of transport products to existing and potential customers
• Customer Orientation – Train customer’s personnel (operators, technicians, dispatchers, fleet managers, etc.) on proper operation and maintenance of products
• Voice of Customer – Provide input to product engineering, manufacturing, and marketing on product performance, features, customer use, etc
• Application Support – Ensure products are applied and operated by end-users according to OEM specifications
• Customer Problem Resolution – Demonstrate professional customer service skills to improve customer satisfaction and loyalty; provide timely customer support to resolve technical and commercial problems and application issues
• Service Network Management – Monitor and direct dealer service activities to satisfy customer requirements
• Compliance Oversight and Technical Audits – Ensure service network follows company policy and identified technical procedures when completing maintenance, service and warranty repairs
• Field Reporting – Provide field reports with detailed information and inspection results as required to assist engineering design, manufacturing, and quality teams with product development and problem resolution
• Competitive Benchmarking – Monitors competition by gathering publicly available product information, benchmark reports, field testing, customer maintenance records, etc., to determine and communicate competitive advantages
• Bachelor’s degree in Engineering (Electrical, Electrical/Computer, Electrical Engineering Technology, Mechanical, Mechanical Engineering Technology, Mechatronics, Industrial or Systems) from an accredited institution required
• Must be legally authorized to work in the United States on a permanent basis without Company sponsorship
• Possesses and maintains a valid and unrestricted driver’s license
• Geographical flexibility to relocate within the United States for the duration of the Development Program
• Preferred GPA of 3.0 or higher (Career or in-major GPA will not be considered)
• Prior relevant internship or co-op experience within industry
• Experience in testing, trouble shooting, evaluating, and servicing electrical distribution and control systems is highly desirable
• Field Service Engineers must have the availability to work evening and weekend hours. Frequent U.S. travel will be required by automobile within the district territory and possibly by air plane to support other domestic districts. Occasional international travel is possible to support global customers. The Field Service Engineers must be available to be on-call and respond to customer emergencies. Expect up to 25 - 75% travel based on region and customer requirements
• Employment could be based in one of the following regions
• Gain service revenue
• UPS trouble shooting skill
• Reporting skill
• At least 3 years UPS service experiences
• Good computer and Office software using
• Good knowledge at electronics, power supply and IDC Data Center
• The ability of writing professional failure report, or standard operation process
• Good training skill as teacher, can coach other FSE to solve problem by phone or class
• Ability to run small projects
• Advanced Test Equipment Operation
• Basic PQ Measurements
• Ability to run medium to large outages and projects
• No relocation is provided. Only candidates that reside within a 50 mile radius of Livermore CA or Roseville CA will be considered
• Evaluating and servicing electrical distribution or control systems is desirable
• General Contractor’s license
• Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7), and provide services quote when required
• Identify and isolate equipment start-up malfunctions and takes corrective action
• On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities
• Prepares service log and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally
• Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules
• Understanding of selling techniques and Eaton’s capabilities
• Possess knowledge of products, markets channels and associated applications
• Communication skills: Documents and communicates clear action plans, continuously updates customer
• Meets or exceeds customer needs while maintaining personal accountability
• Keeps in contact with key customer contacts and Sales Account Manager
• Works closely with project teams to ensure smooth implementation for commissioning
• Diploma, or higher, in Electrical and Electronic Engineering or equivalent
• Good understanding of power electronics, rectifiers & inverters
• Good understanding of electrical power distribution and installation
• Experience of electrical equipment maintenance and fault finding
• Experience / Understanding of high voltage battery strings an advantage
• Experience with HMI (Human Machine Interface) software and power monitoring software packages
• Working knowledge of industrial communication protocols such as Modbus, SNMP, OPC, DDE, TCP/IP
• Strong computer skills required with Windows Operating Systems and Databases
• Knowledge of power quality meters, trip units, protective relays and UPS
• Knowledge and practice of safety precautions related to working with automation and power management systems
• Ability to interface with internal and external customers, salespeople, and other team members on a technical level
• Bachelor’s degree in Electrical & Electronics Engineering, Control Engineering etc
• Minimum 3 years similar experience in industrial automation industry
• Very good command of English and Turkish (both verbal and written)
• Technical education preferably in Instrumentation field, with qualifications in B.E / B.tech
• Previous working experience of atleast 5years in a similar role
• Solid written and oral communication skills, fluency in English
• Oral communication skills in Telugu preferred
• Bachelor or higher in Engineering or related fields OR Diploma with direct experience
• 2 – 5 years experiences in Building Automation System, Fire & Security System projects
• Proven track record in managing and supervising project (or service team) and project management with minimum 1-2 years experience
• Strong knowledge with hands-on experience on Honeywell products/ systems or similar in the industry
• High School diploma with 5+ years professional work/military experience in customer support/customer relations/technical support or Associates’ Degree with 3+ years related work experience
• Minimum of two (2) years customer service experience
• Minimum of three (3) years experience in a Field Service environment preferably in the electronics or medical device industry, OR minimum of three (3) years experience as a Biomedical Engineer in a hospital environment
• Basic knowledge of office based computer programs such as Word, Excel and Access, and their application in administrative activities
• Job duties require the ability to lift up to 80 lbs. to a height of four feet
• Valid Drivers license is required
• Must be willing and able to travel 50% of the time, as needed, including overnight travel, locally, regionally and nationally
• This position requires on-call responsibilities including weekend call coverage on a rotating basis. Some overtime is expected
• Four (4) year degree in electronics, technology, computer science, electrical engineering or other related major
• Four (4) years work experience in a related field (Medical Device)
• Experience working in a field service environment
• Knowledge of inventory management practices in order to maintain and account for parts inventory
• Microsoft A+ certification or equivalent computer hardware certification
• MCP certification or equivalent
• Experience working with mechanical systems
• Demonstrate excellence in providing customer service.Selling
• Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time performance
• Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.)
• Support Company initiatives that enhance the vehicle diagnosis and repair process
• Develop and author technical documents for publication
• Bachelor’s Degree in Automotive Technology or Automotive Management
• 4+ years of experience using Microsoft Office Suite
• 1+ years of automotive experience
• Professionalism including customer service/interface skills
• 6+ months experience working with Ford Motor Company
• Preparation of work programs for the timely servicing of assets (GE wind turbines)
• Organise daily work plans for contractors
• Raise purchase requests for parts, consumables etc. as required
• Interpret the requirements of GE manuals, specifications, bulletins, work instructions, etc. and devise work plans including all required resources
• Guide and assist technicians in the proper maintenance and fault finding of assets
• Regularly inspect in-person the progress and quality of service/repair work
• Maintain reports using GE’s various software management tools and databases
• Ensure all work is performed in accordance with the organisation’s JSA, LOTO, EHS and associated policies/procedures
• Report errors, violations, incidents or problems immediately using GE reporting systems
• Submit enquiries to Engineering to ensure technical issues are resolved
• Answer questions from management, Engineering, Sourcing, Projects etc. as required
• Prepare relevant documents to ensure all service work is compliant with our internal Quality Management System
• Initiate communication with clients to ensure technical issues are resolved
• Make a conformance or non-conformance decision upon completion of a visual and or measurement inspection
• As a minimum, you will be either a qualified electrical supervisor or a qualified mechanical fitter with electrical endorsements
• You will be proficient with electrical test equipment, reading electrical schematics, and have high level computer skills including understanding of network communications (IP addressing)
• An ability to complete physically demanding tasks at heights coupled with a results orientated approach is essential
• This is a hands-on role for an experienced wind turbine technician who has a positive outlook and an energetic “can-do” attitude
• This is s Full Time position
• Associate's Degree or Equivalent Combination of Education/Experience - Required
• 5 Plus Years Required
• Able to repair, maintain, test, and calibrate basic diagnostic imaging equipment/systems to ensure safe and proper operation
• Able to routinely travel to other Baylor, Scott & White facilities to assist with scheduled and unscheduled service activities
• Able to participate in on-call rotation
• Able to communicate with and interact with customers, providers and team members
• Able to effectively self-manage time and assigned projects
• Must have the physical ability to lift and move material weighing up to 40 pounds
• Extensive knowledge of computer systems and networking
• Able to mentor less experienced engineers
• 5+ years of experience servicing Angiographic and/or Cardiac Cath/EP systems
• Experience servicing GE, Philips, or Siemens systems is highly desirable
• This position has a 50 pound lifting requirement
• Valid driver’s license that meets Beckman Coulter’s safe driver standards
• Beckman Coulter Associates who drive Beckman Coulter vehicles must comply with the Danaher Company Vehicle Policy
• Vendor credentialing requirements include without limitation, yearly background checks, immunizations, and various trainings
• Complying with vendor credentialing requirements is an essential function of this position
• Develop and maintain a strong working knowledge of Molecular Devices range of instruments
• Complete accurate and detailed field service reports for all repair and maintenance activities
• Maintain the CRM customer database for their respective territory
• Maintain a professional and knowledgeable demeanor to customers and communicate all actions taken/to take appropriately and clearly
• Provide feedback to corporate engineering regarding quality/ reliability/ technical issues
• Diagnose problems and qualify calls with customers over the telephone and be able to provide technical support as necessary
• At least 5 years relevant experience in a field based role
• Life Sciences instrumentation and automation experience (an understanding of measurement & precision) would be useful
• Bioanalytical or Clinical instrument industry experience essential
• Good PC hardware, electronics and electrical experience essential and knowledge of assembly level fault finding and testing would be useful
• Strong software skills an advantage
• Provide installation support, maintenance, modification and/or repair on various mechanical, electro-mechanical, electronic, and refrigeration instruments
• Achieve strategic goals and financial targets
• Broaden knowledge and experience to improve product, application and professional development skills and ultimately, represent the company in a highly professional manner
• Maintain spare parts stock within budgetary limits in order to maximize customer uptime and field service related metrics
• Control expenses in order to maximize the profit contribution to the company
• Represent the company in a highly professional manner in order to instill confidence with current and prospective customers of Leica products to achieve high customer satisfaction
• Minimum of 2 years of experience with Associates degree (or equivalent)
• Bachelor’s Degree in Engineering, Science or a related field preferred, but not required; or 10 year’s equivalent work experience and/or military training
• Experience with scientific research instruments, metrology, analytical measurement, medical devices or similar complex hardware and software systems
• Experience building, installing and repairing complex optical and electro-mechanical systems required
• Experience and ability to learn proprietary software systems, databases, LIMS, etc., an asset
• Clean driver’s license and valid passport required
• Positively influences a high level of customer satisfaction through the installation, repair and preventive maintenance of assigned products.·
• Stays current on technical knowledge through participation in training programs, reading technical bulletins, and attending Regional Specialist call forums
• Represent local field expertise on a Field Product Team as required
• 3 to 5 years of field service engineering, technical customer support, or laboratory experience or equivalent is desirable
• Additional experience with Sciex instrumentation or other bio-separations platforms is a plus
• Travel required/Valid Driver's License
• Requires at least 2- 5 yearsof successful field service experience on Analytical/Life Science instruments or related/similar products
• At least three years’ experience gained within a customer service or field service role
• A proven track record of working in a field service capacity, gained within a customer focused environment
• An ONC level qualification in electronics/electro-mechanical, or a relevant technical discipline
• A full driving licence
• Proactive and hands-on, as a Field Service Engineer, you must be confident working in customer-facing environments and have an analytical mind-set with excellent organisational and time management skills
• Provide installation support, maintenance, modification and/or repair on various mechanical, electro-mechanical, electronic and refrigeration instruments
• Document and complete service administration activities in a timely manner in order to comply with ISO, FDA, and Leica policies
• Maintain spare parts stock within budgetary limits in order to maximize customer productivity time and field service related metrics
• Represent the company in a professional manner in order to instil confidence with current and prospective customers of Leica products to achieve high customer satisfaction
• Associates degree or, equivalent technical experience and high school diploma
• Minimum of 1 year prior experience
• Strong communication skills - uncovering root cause of customer frustration and understanding customer needs
• Proficiency with test equipment used in field service support
• Ability to build and nurture internal and external customer relationships
• Two years' experience preferred
• Repair, check for maintenance, adjust, calibrate, and clean products. Tests systems. Follow logical trouble shooting procedures and diagnoses problems in a timely manner
• Maintain positive customer relationships. Promote team behaviors with customer and peers. Deal effectively and professionally with customer issues
• Develop strong partnerships with sales personnel to aid in anticipating potential customer issues and uncover additional selling opportunities in accounts
• Ask questions to segregate problem before starting repair and checking that work is to a set standard. Determines equipment problems and customer needs
• Inspects equipment for compliance with quality standards
• Identify, and diagnose equipment faults in a logical manner, which results in expediting repairs with a minimum number of parts. Analyzes customer needs and makes a recommendation. Analyzes and simplifies information for the customer
• Excellent written and verbal interpersonal and communication skills
• Associate’s Degree - Electronic Technology or similar degree. and/or military experience in electronics
• One year Field Service Engineer or related experience - prefer medical field
• Ability to collect information, identify and diagnose problems
• Basic networking or IT systems upgrade experience
• CompTIA A+ AND/OR Net+; certifications required
• On-call required (alternating weekends); available for customer support periodically after hours. 50% travel some overnight
• Equipment installations
• At customer place repair and performe preventive maintenance
• Customer Support. Assisting in training of customers to aid in the first-line diagnoses of the system
• Knowledge building, researce
• Degree from Technical High school Swedish or Norweigan
• Very good command of English (spoken & written)
• Fluent Swedish or Norwegian
• Experience from technical service at customer site and traveling
• Able to complete all Technician Responsibilities with 100% accuracy
• Independently perform routine troubleshooting and repairs on the designated modality with an 80% success rate of diagnosing the problem while working within the escalation procedure
• Perform routine calibrations and preventative maintenance on their designated modality and secondary modality
• Perform installations with assistance, on designated and secondary modality
• Work safely in confined areas, including high current/ high voltages modulators (20- 50 kV, 1500A), and use peripheral vision to gauge distances. The confined areas have potential hand/arm ‘traps.’ Depth perception is critical
• Work safely on Elekta’s full range of products including medical devices producing high-energy ionizing radiation
• Read, analyze, interpret and follow signal flow on blueprints, schematics, and wiring diagrams
• Instruct customers and staff in proper use of the equipment
• Assist Sales/Customer Service with technical advice
• Stay current on all new products
• Submit timely and accurately; service reports, timesheets, expense reports, film badges and other paper work as assigned
• Parts inventory management (Part sales where applicable)
• Maintain all company-leased equipment, including company automobile, parts, and tools
• Associate Degree or equivalent experience preferably in Electronics, Physics or an associated discipline
• Minimum of 3 - 5 years of related field service experience or be Level 2 qualified in two (2) or more modalities
• Posses a good electro-mechanical aptitude
• Proficiency in the use of test equipment and hand tools including oscilloscopes, multi-meters
• A good understanding of Good Manufacturing Practice, including ESD requirements
• Must have effective written and verbal communication skills
• Ability to represent the organization in a professional and positive manner
• Ability to organize and prepare reports
• Must be willing to travel when required and work independently
• Must maintain an active driver’s license in the home state
• Provides 24/7 coverage to customers within 24 hours of notification
• Schedules and manages preventive maintenance and unscheduled visits to instrument sites
• Documents repair/ resolution of customer calls in CRM system and escalates issues to management as needed
• Keep management advised of issues and developments
• Working knowledge of chemistry principles and chemical handling techniques
• Time Management Skills
• 5+ years related experience with 2+years field experience and/or direct customer interaction
• Establish and maintain a high level of customer satisfaction with Hologic's products, support and service
• Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures
• Assist other Field Engineers as necessary
• Maintain a good customer service reputation by complying with all regulatory requirements and all aspects of DQSM
• Complete and submit all required paperwork on time and accurately
• Train customers on the basic operation and use of Hologic products
• Provide support at conventions, trade shows and customer trials
• Provide pre and post sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned
• Manage inventory, keep accurate records, and return unused and failed parts promptly
• Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory
• Manage the assigned territory in an organized fashion
• Perform PM’s on time, provide expeditious on-site response and minimize equipment downtime
• Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed
• Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner
• Must be a self-starter, able to travel and work independently with minimal supervision
• Experience with Mammography equipment required
• Must be capable of multi-tasking, setting priorities and scheduling work activities
• Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments
• Willing to work flexible hours and overtime on short notice
• Position requires the ability to be “on call” after normal working hours
• Depending on location, position may require frequent overnight travel
• Must have reliable transportation, possess a valid driver’s license, and carry adequate auto insurance
• High degree of mechanical aptitude
• Excellent communications skills, both written and verbal are required
• 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred
• Experience designing, installing, or maintaining computer networks highly desirable
• Strong computer literacy
• Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred
• Install instruments at customer sites
• Provide instrument and sample preparation training to customers
• Provide emergency service and repairs and Preventative Maintenance as requested by customers
• Planning of laboratory design for new instrument installations
• Liaising with customer IT departments and assisting with information systems installations and troubleshooting
• Maintenance and accuracy of assigned inventory
• Supporting marketing activities such as exhibitions
• Special assignments and administrative duties as directed by Field Service Manager or designate
• Communicate and document customer feedback to Field Service Manager and/or appropriate departments
• Promote service agreements to customers
• Perform other assigned duties as required
• Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports,
• Strong interpersonal and customer satisfaction skills
• Working knowledge of various troubleshooting/analysis tools (Tiny Click, Macros, Data Acquisition, etc.).Proficient use of diagnostic instrumentation and equipment such as DVMs, Oscilloscopes, Micrometers, etc
• Biomedical engineering or a related technical discipline is required
• Proficiency in Dutch and English
• Routinely complete administrative paperwork, such as but not limited to: Time Reports, Expense Reports, Equipment Site Assessments, Inventory Reports, Internal Laboratory Reports, Equipment Checklists, RGA Forms, Field Service Reports
• Assist with on-site training of new personnel under supervision of senior personnel
• Successfully performs duties with minimal daily supervision
• Works on on-site customer service and support assignments with broadly defined objectives
• Solves non-routine issues, challenges and problems with field of specialization
• Leads related projects using in-depth experience to influence results
• Solves complex problems using in-depth experience
• Works closely with manager to intensify supporting capability of the team
• Bachelors or Masters Degree or University Degree or equivalent
• Minimum 6-7 years mass spectrometry experience for entry to this level
• Requires extensive experience and knowledge in job and ability to work independently
• Adjusts effectively to change and remains open to new ideas and job assignments
• Master Degree or above Degree in Electronic engineering
• Ability to multi-task and work in a stressful environment
• Integrity, teamwork and able to work uner pressure
• Solid knowledge on Biological Science or application support is a plus
• Responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems
• Installs and optimizes hardware/software/network products and configurations at customer sites
• Diagnoses and resolves product performance problems
• Performs maintenance and repair services
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business. Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Serves as an internal resource on technical issues
• May train other field engineers and customers in the solutions
• May calibrate equipment on-site for large volume customers
• You will be responsible for on-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems
• Proactively responds to potential equipment issues to prevent unplanned interruption of customers' business
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Train other field engineers and customers in the solutions
• Contact customers in a timely manner and schedules service efficiently
• Maintain Dako’s customer service reputation by complying with all corporate policies and procedures
• Provide feedback to the Product Specialists, manufacturing or OEM vendors concerning performance anomalies encountered. Utilizes the complaint handling system as required
• Document time and expenses in a timely manner as required in Oracle and other means as requested by manager
• Responsive to customer requests for service and communicate proactively before, during and after service
• AS degree or equivalent experience
• 7+ years of related activity required – biomedical technician, electro-mechanical, IVD instrumentation or equivalent
• Team player. Willing to help others when workload in immediate area is low
• Ability to work with minimal supervision and show sound business judgment with regard to escalating issues when the managers help is needed to make a decision
• Ability to function in a responsible, professional manner using good judgment in decision making. Requires the ability to remain positive, rational, calm and professional under stressful conditions (I.e. dealing with irate people, handling complaints, etc.)
• Install and optimize laboratory instrumentation which includes hardware/software/network products and configurations at customer sites
• Diagnose and resolve product performance problems
• Perform maintenance and repair services
• Ensure customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Proactively respond to potential equipment issues to prevent unplanned interruption of customers' business
• Deliver fully integrated solutions, which may include peripherals, communications, operating systems and applications software
• Solve non-routine issues, challenges and problems within field of specialization
• Support extended hours visits to customer sites and also provide support for the growing requirement for 24/7 support from our customers
• Closely follow all Dako standard working practices and quality procedures in carrying out the work and completing the documentation
• Bachelors or Master Degree or University Degree or equivalent in a life science related subject
• Minimum of 3 years relevant experience
• Technical knowledge and experience of medical staining instruments located mainly in Hospital Pathology departments
• Degree in chemistry, biochemistry, biotechnology or similar life sciences field, and to have graduated within 18 months with Bachelor, Master or PhD
• Knowledge or experience in chromatography (GC, LC, GCMS)
• Service-oriented thinking with experience in dealing with customers
• BS Degree in Sciences (Chemistry, Biology, etc.) or equivalent work experience
• Minimum 1-2 years related hands-on experience on HPLC or Genomic products
• Proven track record of successful customer management
• Demonstrated ability to perform hands on maintenance, installations and selected repairs on analytical instruments
• Ability to solve, high impact problems related to product availability; typically system/solution focused. Must be available for up to 10% travel for trainings that may include over-night stays
• Demonstrated strong Project Management Skills
• Demonstrated expertise with OpenLab
• Knowledge of ECM, EZChrome, and MassHunter is a plus
• Effective communication skills - verbal, written and listening
• Proficient knowledge of all related systems and tools
• Follows through on commitments
• Self-motivated and self-managing
• Demonstrates all of the Agilent values
• Demonstrated High level of application knowledge
• Quality and process adherence according to Agilent and local policies and guidelines
• Customer relationship management in line with Agilent's Standards of Business
• Teaming skills
• Master Degree or University Degree in Chemistry, Biochemistry, Biology or equivalent
• A proactive approach, team spirit and eagerness to build your sales knowledge are what will ultimately drive your success
• 3-8 years’ experience with ICP- MS and/or ICP-OES
• Solid organization skills and attention to detail a must
• Perform and assign repair priorities to meet customers' needs
• Serve as communication link to the countries call qualifiers
• Give technical advice and improve the repair process as continuous improvement projects
• Solve a broad range of problems varying in scope and in complexity
• Create and maintains formal project documents, communicates project status and changes
• Develop procedures for repair of instruments which are part of the Instrument Exchange Program
• Bachelors or Master’s Degree in Physics or equivalent degree or qualification. - Broad and profound theoretical and practical physical background. - Good knowledge in the areas of optical spectroscopy, micro fluidics, material science, solid state analysis, signal processing and data analysis. - Practical experiences using commercial optical design tools and fluidic simulation software. - Willingness and ambition to move products from design in R&D to manufacturing. - Ability to work in a multi-disciplined, cross-department environment. - Good German and English language knowledge
• Master in IT / Engineering / Electrical Engineering or adequate Education-Experience
• Very good educational background, preferably in the fields of IT, Network and IVD device (at least 3-year experience)
• Proven working experience in project management in the information technology sector
• Solid technical background with understanding and/or hands-on experience in network technology, network security and in server technology
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Windows and other operating systems
• Responsible for editing, writing and modifying Service and Training manuals, Field Service Bulletins, and SOPs
• Manage the Service Territory including distributor’s service staff
• Maintain up to date customer information, technical files and appropriate databases
• Travel out of country may be necessary upon request. Travelling frequency at around 25%
• 2-5 years relevant experience
• Experience managing distributors is a plus
• Troubleshoot and repair system problems
• Submit service reports, expense reports, and "Bug" reports in a timely manner
• Enter work performed in service database in a timely manner
• Maintain accurate service spares inventory
• Revise/review SOPs
• Demonstrated ability to align optical systems
• Being a technically skilled professional, you will put new converters in operation as well as skillfully lead structured qualification and type tests
• Furthermore, you will use your expertise for detailed measurements – both in the laboratory as well as on vehicles
• With a trained eye for detail, you will detect errors in converters on vehicles and deliver an accurate diagnosis
• We can also rely on you, when it comes to assisting, supporting and training our customers home and abroad, including the corresponding documentation
• Finally, you will help us concerning the development and configuration of hardware, software and new methods of error analysis
• Coordinate and Lead repair/maintenance activities involving customer representatives
• Generate repair schemes
• Act as a company engineering representative at Cobham or remote locations, including customer or supplier facilities and conferences
• Advise customer, business development, and contracts personnel of company requirements for products and services, support equipment, and electronic equipment installations
• Critique existing and new design efforts as a member of the Integrated Product Team with specific design input in regard to maintenance and field operating conditions/history
• Work with Business development on sales opportunities for aftermarket/OEM for both BU and sector
• Direct, advice or assist in conducting regular, special and integrated system test programs
• Prepare proposals for presentation to customers to resolve problems or enhance Cobham’s position with these customers
• Conduct special investigations of field units & prepare written reports on root cause/corrective action
• Prepare and conducts special reports and presentations pertinent to company products and services, field operations or other applications
• Plan, prepares and conducts training as required for product support
• Read prints and schematics
• Use standard maintenance and repair tools – familiarity with STTE usage
• Assist in conducting integrated equipment systems tests
• Create and publishes reports for customers
• May provide work leadership for less experienced employees
• Perform all operations according to prescribed safety principles
• Assist Manufacturing Engineers in creating standard work for hourly employees on units and assemblies
• All other related duties as assigned
• Ability to travel 50% (up to 75% on occasion, based on business need)
• Experience making decisions, judgment remotely, and strong interpersonal skills interfacing with clients
• Personable, articulate and comfortable leading small teams
• Experience delivering training
• A&P license
• Aviation technical experience
• Experience working within a Tier One aviation manufacturing environment
• Hands-on aircraft systems repair and maintenance experience
• Troubleshooting & repairs. Installation & startup
• SetUp / Calibration DVC
• Execute the requested job in the best way to meet customer’s deadlines and expectations
• Keep workshop/workplace(s) tidy, in order and representative
• Communicate issues concerning customer satisfaction or customer requests for Emerson support to the responsible person in Service Management or Sales Management
• Tutoring customer training
• Execute all work ( all repairs, installations, training etc.) in accordance with Valves divisions guidelines
• Adhere to local and international Emerson Trade Compliance procedures in connection with all transactions and business practices
• Adhere to company’s and customer HSEQ standards at all times
• Degree in an engineering discipline, such as mechanical / electrical, computer science, or control systems.(Minimum technical College level)
• French - native or bilingual proficiency
• Product Knowledge
• Perform on-site commissioning, repair, modification, programming and training as needed on Emerson Industrial Automation systems and standard products to meet the needs of the customer and ensure product reliability
• Provide customers with application support programming for our drives, controllers and user interfaces
• Utilize on-site and local resources to provide the customer with timely and cost effective start-ups and repairs
• Demonstrate a high quality work standard by effectively communicating with an OEM or Customer to ensure the product, as presented, meets their needs
• Promote a favorable customer impression of Emerson Industrial Automation through a professional appearance, solid work ethic, positive attitude, and a sincere concern for the needs of the customer
• Accurately complete all necessary paperwork in a timely manner. This includes trip reports and the updating of systems schematics and documents
• Keep supervisor well informed of job progress and effectively communicate any special needs
• Plan and direct the start-up or repair of systems and standard products
• Work efficiently and professionally with the system and test groups to meet the needs of the company
• Be prepared to assist with or perform projects both domestically and internationally with minimal preparation time or notice
• Acquire and maintain an in-depth technical understanding of CT products. Develop specialized knowledge in highly technical areas related to Emerson Industrial Automation products. Includes areas such as
• Degree in chemistry, biochemistry, biotechnology or similar
• Experience in LC,GC and GCMS, including developing methods and applications
• Certificate in, or willingness to complete Risk Nuclear course
• Affinity for analysing errors and troubleshooting
• Customer-oriented thinking with experience in dealing with customers
• Installation and configuration of machines
• Co-ordinate installs with customers
• Resolve problems encountered during installs (including interoperability of machine with casino system)
• Customer training – To enable customers to be able to resolve most technical issues
• Providing technical support on-site, via email or telephone – Give clear verbal and written help to customer
• Perform troubleshooting of all machine issues, including analysis of SAS protocol communications with back end system
• Maintain contact with the customer on a regular basis while performing work on WMS/gaming products, including follow-up after work is completed
• Responsible for completion and submission of required daily documentation, both written and electronic, including Field service Reports, Time Sheets, Expense Reports
• Perform initial quality inspection of delivered WMS/gaming products to customer
• Perform final inspection to ensure proper operation after WMS/gaming product installation
• Manage orders of replacement parts for customers
• Ability to work under pressure both within a team and alone
• Ability to learn and understand new products quickly
• Ability to clearly express technical information to customers verbally and in writing
• Analytical / problem solving skills: able to analyse and understand complex issues and consequently develop plans to capture opportunities, avoid business and customer loses and to visualize customer disengagement trends to escalate to appropriate channels for follow up and resolution
• Computer applications skills: able to use various computer software tools to analyse, develop and communicate to various internal customers including field service, applications and sales divisions
• Be punctual and work to deadlines
• Results and process orientated
• A proven ability to interface with diverse technical disciplines is essential requirements
• Good communication skills (both verbal & written) focused on customer service
• Technical qualifications/ Demonstrated ability to work on electro-mechanical devices
• “Can do” attitude”
• Ability to empathise
• Willingness to take responsibility and ownership for desired outcomes
• Technical qualifications in Biomedical Engineering
• Electrical Connect/ Disconnect or “Test and Tag” license
• Restricted Electrical Licence NSW
• This position will be responsible for servicing clients in the Southeast U.S.; candidates must reside near a major metropolitan airport
• Advanced, total system-level troubleshooting, installation, maintenance and service repair needs on designated equipment
• Completing Preventative Maintenance and Field Modification Instruction. Ordering and managing repair parts cycle times
• Meeting Health and Human Services, Environment Health and Safety, and/or other applicable regulatory requirements
• Managing vendors service delivery processes in compliance with GE Healthcare policies
• Rotating on call 24/7 365 days a year
• Bachelor’s degree in Electrical Engineering, Electrical Engineering Technology or equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, or a High School Diploma/GED and 12+ years experience servicing electronic equipment
• Strong IT skills, including networking and database experience
• Exposure to government regulated industries (GMP, GAMP)
• Experience in managing small to medium size projects and outside vendors,
• Must be willing to travel up too 50% of the time in the US (Based on need of the position)
• Must live and be willing to live in the greater Atlanta, GA, Charlotte or Raleigh, NC or Jacksonville, Orlando, Tampa Bay, FL, or Greater Maryland areas
• Experience with one of the following platforms: Large Scale Chromatography or BioProcess Equipment
• 2-4 years Biotechnology/Life Sciences industry experience strongly preferred
• Working knowledge of cGMP requirements
• Experience with IQOQ (Installation Qualification, Operational Qualification) desired
• Install, repair, calibrate, clean and test instruments
• Manages positive customer relationships
• Conduct professional behavior with team and customers
• Reviews solutions with customers; discusses needs and ensures a safe operation situation
• Performs on-call duties to cover weekends and overnights
• Cross covers other regions as necessary
• Markets and sells service to Radiometer customers
• One year Field Service Engineer or related experience – prefer medical field
• Proficient with basic Radiance HIS/LIS installation and troubleshooting
• Must be able to respond to emergency calls and resolve them within the guidelines that meet or exceed our contract customer expectations and requirements, 7/24 standby rotation may be required
• Coordination with customer personnel on troubleshooting activities and issue resolution
• Support various projects across Honeywell Process Solutions LOB’s
• Maintain and troubleshoot Honeywell TDC/ TPS and PKS, DCS equipment
• Support Honeywell FTE, and Microsoft Technologies
• Perform upgrades on both hardware and software
• Administer preventive maintenance on controls systems
• Perform audits and baselines of installed systems as a deliverable as well as for migrations and trouble shooting
• 2 years Field Process experience (Petrochemical or Refining)
• 3 years of controls system experience in maintenance, troubleshooting and repair
• An Associate’s degree in Information or Engineering Technology, Engineering, Computer Science or Mathematics
• Strong PC Networking and security skill
• Ability to accurately document work performed
• Proven skills in problem solving, excellent customer service skills, written/verbal communication and interpersonal skills
• Perform customer-site GPS equipment installation, maintenance, repair and corrective action activities
• Conduct QA audits of installation and/or repair work. Generate audit reports, scorecards and corrective action reports
• Assist in the development of hardware installation certification training curriculums and documentation
• Contribute and/or generate product installation guides, manuals and installation documents
• Document repair and troubleshooting techniques
• Communicate problems requiring Customer Support & Product Management action through clearly written reports, and assist in technical resolution of issues
• Use engineering documentation including schematics, mechanical drawings, installation documentation, product bulletins, ECOs, component data sheets, functional specifications, etc. in the course of solving technical problems
• Diploma in Electrical/Electronics (Automobile) and/or Certification in Automobile Electrical/Electronic from a reputed Industrial Training Institute (ITI)
• 0 – 2 years technical field service hardware experience performing mechanical and electrical equipment troubleshooting and repair
• Strong problem identification, resolution and root cause analysis skills
• Strong verbal communication skills
• Demonstrated organizational skills; ability to handle multiple priorities
• PC skills (Office – Word, Excel, PowerPoint)
• Excellent customer communication skills
• Ability to speak English is a plus
• Travel up to 50% or as delegated/assigned by the regional field ops supervisor
• Partner cross-functionally and internally while maintaining positive relationships and ensure issues are resolved efficiently and satisfactorily while exceeding customer needs
• Successfully achieve the established business metrics including service sales; cost of service and key performance indicators for assigned customers/accounts
• Champion utilization of remote support tools to proactively improve instrument up time
• Proactively improve expertise through continuous learning and certifications
• Perform on-time and accurate PM and FMI for assigned equipment. As expertise increases, perform troubleshooting, installation, and service repairs
• Work closely with Client Service Engineers (CSE) and Remote Technical Engineers (RTE), to help expedite the resolution of service issues and ensures high-quality service is delivered to customers
• Share knowledge and coach other members of GE Service team on an ongoing basis
• Drive the businesses Material and Purchased Service cost improvement initiatives for assigned modalities
• Assist with Installation activities within assigned area
• Continually build modality expertise by staying abreast of R&D and new product introductions and other relevant modality enhancements
• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment
• Bachelors or Master Degree or University Degree or equivalent combination of education and employment
• 4+ years of relevant experience in similar instrumentation based work
• The ideal candidate will have had experience working with GC & GCMS
• Proficient with multiple technologies including Microsoft Office Suite, multiple databases and systems
• Ability to effectively troubleshoot and solve complex problems independently
• Ability to communication on a professional level both written and verbal
• To have excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines
• To be able to fault find and repair at board level & below
• To be able to manage own workload
• To be highly motivated, dynamic, have good leadership skills & be a good problem solver
• To have a strong customer focus and have excellent customer service skills. To ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta
• An excellent communicator at all levels. Written and verbal output shall be concise and accurate
• To engender and support Elekta values
• To represent Elekta in a professional and positive manner
• To complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner
• To follow at all times Elekta’s quality and safety policies
• To be prepared to work as required at times and locations dictated by the needs of the customer and Elekta
• To provide feedback to the Service Manager any problems, solutions or opportunities which may need to be communicated to other parties
• To carry out without supervision corrective maintenance within acceptable time-scales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied
• To install without supervision all systems within the product portfolio to the required specification and within the project time-scales
• To assist in the promotion and sale of upgrades and options
• To identify and implement improvements that enhance the customer’s satisfaction with Elekta
• Demonstrates innovation with regard to installation processes and the Service Business
• To maintain an up to date knowledge of all Elekta products in the service portfolio
• To provide training to other staff when necessary
• Minimum HNC or a related engineering discipline
• Completion of all relevant Elekta technical training courses up to 3rd line
• Competent with relavent IT technology including Windows OS, Microsoft Office applications, networking
• Experience in a service environment
• Proven ability to manage ones own environment and complete the tasks deployed to them
• Demonstrable drive and commitment to Elekta and the tasks in hand
• Represent the company in a professional manner in order to instill confidence with current and prospective customers of Leica products to achieve high customer satisfaction
• High school diploma required / Associates degree preferred
• Minimum 1-2 years of experience preferred
• Proficient with test equipment used in field service support
• Must Possess a valid Driver’s license and meet fleet eligibility requirements
• Perform Installation, repair and maintain of valves equipment at the well site
• Repair, test and maintain valves equipment and tools in workshop
• Submit pre-job planning package prior to deployment to site
• Submit detailed service reports and expense reports
• Perform administrative functions relating to billing and well records
• Promote and perform any field service oriented sales and maintain a confident customer relationship for the company
• Comply with all applicable compliance, quality, health, safety, and environmental regulations
• Diploma/Degree Mechanical Engineering or equivalent
• 2-3 year experience in the Nuclear, Power or Oil & Gas field
• Familiar with machining and assembly process, also have good product knowledge of fitter and tools
• Experience in Assembly & Testing
• Keep good relationship with customers to solve field problems and satisfy customers
• Experience in the control valves industry
• Good written and spoken English communication skills
• Understanding of computer hardware and composition and be computer literate
• Knowledge of ISO, Quality Management Systems
• Experience with test equipment such as DVM, Oscilloscopes, pressure meters and laser test equipment
• Be in possession of a valid passport and drivers licences
• Be in possession of and maintain a clear credit rating and no criminal conviction or legal action pending
• Be punctual and comfortable working to deadlines
• Knowledge and experience with diagnostic troubleshooting principles will be an advantage
• Knowledge and working experience of interfacing and ICT networking will be an advantage
• HS Diploma (or Military equivalent) four years general experience required
• Communications technician background (Civilian or Military) desired
• Operational knowledge of Signals Intelligence (SIGINT) and Electronic Warfare (EW) desired
• Proven ability to work unsupervised and make real-time decisions
• Practical experience in repairing state of the art telecommunications systems
• Former member of the US military operating as a communications technician preferred
• Planning and field execution of required ABB Low Voltage Service activities. This includes but not limited to; technical and engineering assistance with product applications and installations, start-up, maintenance, troubleshooting, repair, testing, field modifications and training on low voltage electrical power distribution equipment. Primary responsibility will focus on installing Air Circuit Breakers into existing customer equipment and performing maintenance on existing installations
• Perform maintenance, repair and upgrade operations on customer returned low voltage products at the Southaven MS, service center when not performing on-site activity
• Execute validation testing and assembly of ACB Retrofit kits to support in field installations
• Coordinate work plans inclusive of material selection, scheduling, and execution across internal and external service providers to insure high level customer satisfaction
• Recommend internal changes such as new equipment or modified procedures to improve performance and customer satisfaction
• Maintain quality records, calibration records, charts, and area performance to forecast as directed
• Bachelor’s degree in engineering or from an accredited institution
• Aluminum manufacturing experience
• Quality systems experience
• Self-directed; able to make decisions and provide recommendations to solve quality issues
• Able to prioritize and organize multiple tasks
• Able to take a strong stand and demonstrate effective negotiation skills
• Demonstrate self-confidence and the ability to make independent, discretionary decisions regarding product quality, reliability and safety to minimize external exposure and liability from product and process excursions
• Ability to make recommendations that solve quality/manufacturing issues
• Travel throughout the West Region on short notice to support the company's products and field service partners
• Work on-call designated weekends to provide service support within a short period of time
• Partner with the Field Application Specialist group to do installations and customer training
• Provide support of highly technical and/or sophisticated products
• Achieve and exceed Customer Satisfaction objectives
• Perform routine standard procedures to isolate and fix problems in malfunctioning equipment or software
• Document and report the company's product "design reliability" and "maintenance issues" and/or problems to technical support
• Provide field service support for our GeneXpert Product line
• Primary activity – Ensure customer satisfaction through effective troubleshooting, repair, and maintenance of GeneXpert and Infinity products
• Address customer support issues promptly and professionally
• Develop and maintain excellent relationships with customers, ensuring a high level of customer satisfaction through proactive attitude and actions to optimize system performance
• Proactive preventive maintenance and modifications, reactive repairs and basic calibration, and installations and de-installations, in a timely, productive, and cost effective way
• Train customers in the appropriate maintenance of systems
• Maximise system performance and minimize downtime
• Interpret customers’ needs and take responsibility for problem resolution amongst other functions liaising with the customer on administrative and technical matters
• Manage all aspects of field support, which is not limited to system hardware and software, PCs, and networking/wireless networking
• Expectation to work out of hours within reason
• Provides technical direction and support to customers on instrument operation, assay development, and maintenance of company products
• Install instrumentation, train customers and ensure a smooth and rapid start-up for new customers
• Demonstration of Cepheid instrumentation, software and reagents to customers - Integrate Cepheid instruments into customer laboratories and provide customer support to the customer during the evaluation and validation process
• Work closely with Tech support and Tech service Teams
• Secondary activity - Support the Sales team with pre- and post- sale technical activities to growing our installed base of products
• Work with Sales on account strategies with Sales Representatives to drive business growth and retention
• Support seminars and presentations at customer sites, trade shows and workshops
• Must be willing to travel and able to work autonomously with minimal supervision
• Must have effective interpersonal, oral and written communication skills
• Need to multitask, and be capable of managing complex projects
• Strong Power electronics and application skills
• Proficiency in Microsoft Office Suite is beneficial
• Undertake performance checks using the specified check sheets and maintain equipment as per relevant quality inspection procedures (QIPs) and factory settings
• Maintain a time log in service order system of parts used and labour expended carrying out field service duties
• Complete repairs to customer equipment either in field or designated area in compliance with factory and local QIPs, using specified parts and equipment
• Ensure repairs are managed and tracked and comply with Stryker and other regulatory requirements
• Liaise with customers and customer service to assist in obtaining repair approvals within the agreed KPI period
• Work closely with Sales team to manage overdue quotation approvals
• Have excellent analytical skills
• Have excellent interpersonal communication skillsHave the ability to exert up to 50 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, etc
• Have demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, wrenches, hammer, etc.), soldering, power tools and test/inspection equipment
• Have demonstrated mechanical/electrical design and problem solving skills
• Have the ability to troubleshoot and repair complex installations
• Respond to internal and external customer needs by providing repair, installation, upgrade and preventive maintenance activity on tissue diagnostic IVD devices. These devices contain a large amount of electro-mechanical, pneumatic, systems as well as computer hardware and software
• Maintain Agilent’s customer service reputation by complying with all corporate policies and procedures
• Document time and expenses in a timely manner as required in SAP and other means as requested by manager
• 3+ years of field service experience – biomedical technician, electro-mechanical, IVD instrumentation or equivalent
• Selected candidate will need to be available to be at client facility each weekday with up to 3 overnights per week
• Quickly become technically proficient in the support of BioResearch products, so that you can provide consistent, world class levels of service and support to our customers
• Promote a consistently positive image of the service organization, our company values, and the value of our products and services
• Bachelor’s Degree in Engineering, Biology, or related field is preferable. We will consider appropriate experience in the industry and/or previous successful field service experience
• Proficiency in Microsoft Office suite of applications. Ability to quickly learn and master additional software applications desired
• Up to 50% travel. Must be willing and able to pass drug testing as needed to access customer sites requiring substance abuse screening
• Outstanding troubleshooting and problem solving capabilities, with strong attention to detail
• Proven self-starter with an outstanding work ethic and history of superior performance
• Must be able to lift and move up to 75 lbs. Frequent bending, squatting, and standing are required
• Customer focused with excellent communication skills
• Excellent knowledge of electronics, pneumatics, mechanics, optics
• Ability to use testing equipment
• Hands-on and non-procrastinating approach
• Technical support across any type of electrical or mechanical equipment, systems and subsystems from simple to moderately complex in nature. Performs or provides counsel on diagnosing and repairing equipment and systems (both hardware and software
• Day to day servicing, calibrations and maintenance; including diagnoses and repairs faults in fire alarm equipment
• Ideally you will have an apprenticeship in the Electrical/Electronic Engineering Industry or equivalent or City & Guilds, BTEC, ONC/HNC qualification in an Electrical/Electronic discipline
• Previous experience of servicing Fire Alarm systems
• The ability to work within clearly defined Quality Management Systems
• Happy to travel in or around the North West territory
• Technical and analytical skills, with experience of Field Services
• Comprehensive knowledge of a specific Anaesthesia, Patient Monitoring, Maternal Infant care or other Life Care Solutions products
• Bachelor's Degree in Electrical Engineering, Mechanical Engineering or Engineering Technology from an accredited institution is required
• Minimum 3 years of experience evaluating and servicing electrical distribution or control systems is required
• Must reside within a 50 mile radius of work location; no relocation benefit offered
• Power distribution field experience in servicing, maintaining, and testing electrical power distribution equipment
• Hardware test and Measurement
• Demonstrable Working knowledge of Windows platforms inc:-XP, Windows 7, Server 2003/8
• IP/Data Comms
• Customer Facing Skills
• CISCO knowledge of routers and switches
• Networking knowledge and basic diagnostics and fault finding skills
• Valid UK Driving licence
• Cisco routers and switching (ICND/CCNA experience)
• DS2000/DS3000
• PABX (Nortel/Siemens/Panasonic)
• DVR (NICE/RedBox/Weston Digital)
• Microsoft product knowledge (OS/SQL)
• Academic / Vocational Qualifications
• CCNA Certified
• MCSE Certified
• MCP Certified
• Nortel accredited
• Degree Educated or Equivalent
• ITIL Certified
• Monitor & own Incidents assigned to them
• Maintain and report accurate incident status and investigation information to the Service Desk on a regular and timely basis
• Escalate Incidents, when necessary
• Demonstrate the ability to address issues visible to them that have yet to be highlighted by the Customer. In this scenario, Incidents are raised by the Field Service Engineer and managed via the Incident Management process
• Investigate and diagnose the underlying causes of Problems as required by Problem Management
• HVAC Refrigeration and Mechanical and Electrical Installations
• Excellent Customer Care
• Industry Standard Qualifications
• Current Driving License
• 3+ years field service experience with hands-on analytical instrument experience with LC, or LCMS
• BS Degree in Sciences (Chemistry, Biology, etc.) and/or equivalent combination of education and work experience
• Ability to solve, high impact problems related to product availability; typically system/ solution focused
• Strong customer relationship skills are needed
• Must be available for up to 35% travel that may include over-night stays
• Perform Pre Delivery inspection instrument checks and item schedules at Alcon offices or in-situ as necessary
• Perform preventative maintenance routines: maintain and fix equipment, perform commissioning and provide service training for new equipment installation as scheduled etc
• Install retrofits, upgrades and instruct customers of resultant benefits and changes in accordance with Field Safety notice instructions
• Perform ‘emergency’ visits as requested by customers as part of their contracted service agreements or on a one off billable basis
• Ensure all resources (parts, tools etc.) are available for successful customer call completion
• Accurately and thoroughly document customer calls on the company’s information system
• Minimise instrument failure call back
• Arrange and schedule visits to customer sites whenever necessary and arrange for additional customer support as required, communicating with customers on a daily basis
• Communicate regularly with the sales team to ensure all commercial opportunities are maximized including promotion of products features/benefits
• Consult with local and international management on chronic or unusual problems
• Provide feedback to the Alcon Sales Force and Management Team to ensure high levels of communication
• Bachelors or Master Degree within the science field or equivalent education/experience
• At least 4 years experience working in Spectroscopy and/or Chromatography
• Experience with Spectroscopy systems: ICP MS, ICP OES systems. Ideally in maintenance and operations
• Experience with the Agilent solutions is highly desired but not a requirement; Perkin Elmer systems also desired
• Must be available to travel up to 35% including over-night stays
• Works on remote technical support assignments with broadly defined objectives
• Bachelors or Master Degree in Chemistry, Biochemistry, or Life Science discipline
• Minimum of 1-2yrs relevant field experience required; 2-4yrs preferred
• Experience with LC/MS, QQQ and Q-TOF practical knowledge preferred
• Onsite Installations, commissioning, upgrades to new and existing analyzers
• Troubleshoot and repair equipment, both warranty and non-warranty
• Provide phone and email support for customer inquiries and technical issues
• Provide on-site field service and support as needed. Ability to travel at short notice is a must
• Perform test and calibration duties as required. Possible responsibilities include: cleaning and installation of high reflectivity, dielectric-coated mirrors, optical system laser alignment, vacuum leak testing/troubleshooting, and calibration/ compressed gas handling
• Setup and analysis of temperature-controlled tests
• Data analysis using scientific graphing and data analysis software (ORIGIN, IGOR, Excel)
• Procedure development
• General troubleshooting
• High School Diploma or GED AND 7 years of experience OR
• 12 years Field Service Engineering experience
• Proficiency with data analysis software, such as ORIGIN, IGOR, or Excel
• Optics experience
• Bachelor's degree in Mechanical/Electronic Engineering and/or Associates degree in a related field
• 2+ years’ experience with digital printing equipment or in the digital printing industry
• High computer literacy (PC required, Macintosh a plus)
• Strong customer support skills, effectively dealing with conflicts
• Excited about technology and has the desire to learn new tasks and technologies
• Working knowledge of industry standard prepress/design software preferred
• Ability to work independently on assigned tasks
• Customer service oriented, punctual and reliable
• Ability to perform while under high-pressure situations
• Ability to manage complex customer problems
• Knowledge of corporate organization, job, and policies
• Basic skills in project management
• Strong communication skills, problem analysis, and presentation skills
• Ability to develop Customer relationships
• Basic networking, O/S, and troubleshooting knowledge
• Detailed understanding of general/technical aspects of the onsite system repair job
• Mechanical, Electrical, Pneumatics skills required
• Apply technical knowledge to operate an Indigo technology
• Integrate technical knowledge and business understanding to create solutions for customers
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents
• Identify potential escalations and alert management proactively
• Apply HP solutions to meet customer needs within area(s) of technical responsibility
• Identify additional services that could lead to future service revenue growth
• Provide technical consulting during contract renewal discussions
• Influence delivery decisions on assigned account plans
• Drive Customer Expectation management as part of escalation process
• Manage small projects/programs in the team. Deliver account management to a full account load Manage medium accounts and a limited number of major accounts. Impact through the accuracy and quality of the services provided on full account assignment. Participate as active member in teams
• Italian and strong English language skills
• Bachelor degree in electronic subjects or Degree holder (Perito elettronico) with at least 3 years of relevant working experience
• Knowledge of Graphic Art / Printing industry (advantage)
• Mainly based in Italy, you will also provide technical onsite support to customer installed base around Europe
• Responsible for Spare Part car kit as well as return of spares
• Provide Customer Satisfaction in the assigned region
• Bachelor degree in electronic subjects (Electrical, Electronic engineering)
• Flexibility to travel for long periods
• Acting as point of technical escalation within your modality(s) for remote and field based engineers to reach timely resolution to customer issues
• Maintaining up to date, proficient knowledge, use of all customer services tools and applications
• Actively participate in an ongoing rotation with the Remote support team, providing customers with direct remote support
• Take a lead role within the modalities trained to support the development of engineers, through collaboration and face to face coaching
• Carry out Corrective, Preventative, Installation and Field Change order activities on complex healthcare systems
• Diagnose mechanical, hardware and software system failures using established procedures and information
• Contribute towards technical knowledge sharing through ongoing collaboration with field and remote colleagues
• Determine most cost effective repair/solution to minimise customer downtime
• Take a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated of progress according to the company process
• Maintain a high level of knowledge through continual training and development to ensure regulatory compliance is maintained
• Takes responsibility and ownership for self-development to ensure technical and behavioural skills meet our customer requirements
• Maintain a high level of administration compliance adhering to reporting and administration procedures in a timely and efficient manner to meet regulatory requirements
• Ensure all company property including test equipment , tools and spare parts are handled and stored in a safe and careful manner
• Learning and maintaining awareness of all safety and environmental practices,
• Performing customer service and account maintenance duties for established customers
• Gaining customer insights by chemical analysis on site and interpreting results to provide recommendations to improve the quality of water treatment,
• Extract and analyse data using digital technology to drive product strategy and improve performance. (iService),
• Support for costing of maintenance contracts Participation in Piloting and Field trials,
• Trouble shooting,
• Project scoping, costing and co-ordination,
• Acting as a knowledge resource to customers, using GE technology to solve identified water treatment needs, including customer reporting and data processing,
• Partnering cross-functionally within the organisation to optimise our solutions offering,
• Assisting with generating new sales by accompanying experienced sales representatives to understand the business and sales approach of the organization,
• Preparing sales calls, including research, proposals/contracts, summaries of sales activities and follow-up
• Chemistry, Chemical Engineering, Microbiology, Mechanical or Environmental Engineering degree (or equivalent in knowledge/experience),
• Job experience in water/process treatment company or industrial plant (steel mill, power plant, chemical plant [with Petrochemical and/or Refinery background]) is a plus,
• Possession of a valid driving licence,
• Computer literate in Microsoft Office packages,
• Fluent in English and Polish,
• Czech and Slovak languages will be an advantage,
• Flexible, adaptable, self-motivated and enthusiastic,
• Passion for our water treatments,
• Experience working in a water or process treatment company or industrial plant (steel, power, chemical) is an advantage,
• Experience abroad (e.g. studies, practical experience, work & travel),
• Proven time management and organizational skills to quickly identify and prioritise issues, create solutions, meet deadlines and anticipate future needs of the business,
• Strong decision maker with the ability to exercise independent judgment consistent with department guidelines,
• Team player with strong interpersonal skills, capable of working within a globally diverse team across different time zones,
• Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
• Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Works hard and puts in longer hours when it is necessary. Identifies development strategies needed to achieve career goals and meet new or changing demands of the job
• Commercial Thinking: Keeps up to date with competitor information and market trends. Identifies business opportunities for the organization. Demonstrates financial awareness
• May include application training of clinical or scientific staff on designated equipment
• Must have and maintain a valid Driver’s License
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary
• Demonstrated understanding that customers determine our success
• Willingness to learn and adapt to changing environments
• New installations and implementation of the Ultra Fast Scanner for new customers
• On-site and remote support of the clients in case of malfunctions, both remotely and on-site, depending on the customer’s needs and severity of the problem
• Execution of action plans and solutions deployment together with the Customer Service Manager
• Repairing of the scanner by replacing mechanical and electronic parts
• Creating detailed reports regarding the nature of the problem, investigation of the related factors, resolution and possible complains from the client and deliver the results to the Customer Service Manager
• Conducting performance and quality tests of new scanners
• Performing planned and corrective maintenance on the scanner
• Contribute to the continuous improvement of the customer service processes
• Flexibility, positive attitude and commitment/engagement
• Willingness to travel (around 40%) on a short notice
• Good communication skills, team spirit and customer focused
• Fluent in English and Dutch
• Complete the administration requirements of the role in accordance with the quality system in a timely and accurate manner
• Provide feedback to the Service Manager any problems, solutions or opportunities which may need to be communicated to other parties
• Carry out without supervision corrective maintenance within acceptable time-scales prompting escalation of the problem if required and maintaining ownership of problem until customer is satisfied
• Install without supervision all systems within the product portfolio to the required specification and within the project time-scales
• Identify and implement improvements that enhance the customer’s satisfaction with Elekta
• Excellent knowledge and proven skills in electronics, mechanics, pc’s & servers, networking, high vacuum, high/low voltage & current, diagnostic equipment and a general knowledge of all engineering disciplines
• Highly motivated, dynamic, have good leadership skills & be a good problem solver
• Strong customer focus and have excellent customer service skills. To ensure that all customers are provided with high quality care and attention throughout the sales and service process, so that each customer is fully satisfied with the support they receive from Elekta
• Excellent communicator skills are a must, as are written and verbal output shall be concise and accurate
• Must be prepared to travel up to 75% including extended visits
• BSc Degree in Chemistry, Biology, Physics, Life Sciences or equivalent
• Strong people skills acquired from activities such as tutoring or consumer customer interactions is highly desirable
• Sufficient planning, problem-solving, and communication skills to function with minimal supervision and to complete multiple technical duties of varying complexity
• Hands-on experience with analytical instrumentation (i.e.. AA's Liquid Chromatographs, Mass Spectrometers, UV/VIS Spectrophotometers, Gas Chromatographs, and Data Systems) is strongly desired
• Demonstrated technical skill from activities such as electronic projects and electronic/computer troubleshooting skills is highly desirable
• Experience with maintenance and troubleshooting of analytical instrumentation is highly desirable
• Degree in engineering or degree in control & process automation (Minimum technical College level)
• Minimum 2 years of experience from Process Industry
• Drivers license for car (class B)
• Meet the Corporate , customer and legal obligations of Health, Safety and Environment (trainings, use of PPEs and safety observations)
• Customer growth and development: Identifies and develop opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)
• System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. Performs systems modification and upgrades (of different level of complexity according to job qualification)
• System diagnosis: Diagnosis and escalation for rectification of issues in application software
• Quality of delivery: Deliver promptly against service request, respecting agreed timing
• Bachelor degree in engineering (engineers)
• Experience in maintenance of automation control system for sophisticated industrial environment is preferred
• Knowledge of electronic systems (installation / configuration / implementation)
• Understands project life cycle from requirements to delivery
• Understanding of the cost structure of service agreements
• Basic knowledge of project management skills: able to use project documentation
• To maintain and establish a good working relationship with the customers
• Ability to schedule and plan periodic maintenance service to contract customer base on service contract requirements
• Manage, organizing, accessing the sub-contractors work to meet the customer expectations
• To propose small work quotation for customer and carry out the proposed work on acceptance
• Working knowledge with detailed diagrams, plans and shop drawings
• To lead a team of technicians to perform the periodic maintenance service and attend to customer’s demand calls
• Provide value-added services to Honeywell customers
• To support the project manager on big scale project to execute the project smoothly, on-time and on budget
• Ability to handle multiple projects with different customer sites
• Adhere strictly to the Honeywell HSE policy and requirements
• The ability to work as a part of the team
• IT competence
• Key learner
• Perform commissioning activities on broadcast transmitters at customer sites – includes check-out of mechanical installation, turn-on and performance report
• Provide technical advice/training in operation and maintenance of transmitter equipment to customer’s engineers
• Provide troubleshooting support to customers both on site and remotely, via phone or e-mail
• Perform preventative maintenance and emergency repairs on transmitters and RF equipment at customer site
• Plan and coordinate activities to resolve technical and logistical issues and provide documentation of site activities. Ensure factory and customer’s representative are kept fully informed of plans and site progress
• Minimum 2 years professional experience in medical equipment maintenance and/or maintenance of other equipment
• Basic knowledge of electrical engineering, electronics, radio engineering, mechanics
• Basic knowledge of physics of the magnetic field, X-rays, ultrasound
• Knowledge of the technical characteristics, design specifics, purpose and equipment operation modes, rules for operation and use the equipment
• Knowledge of maintenance, repair, operations methodology and technology
• Knowledge of the repair work methods; scheduled preventive maintenance system and efficient Equipment operation
• Knowledge of the purpose and way of application of the control and testing instrumentations according to their specialization and technical documentation for the equipment
• Knowledge of computer technology, including software setup methods, computer networks
• Effective communication skills with the users of the equipment by phone and while performing repair work on the customer sites, including briefings, instructions, counseling, complaints and claims prevention and conflict resolution
• Skills to fill in the customer documents on the results of the completed work (acts of acceptance, installation certificates, reports and other documents) according to the Company standards and approved by customers
• Safety knowledges; the admission to work relevant the specialization
• Engineering Skills: Field engineers must be able to interpret drawings, must have a basic understanding of Industrial processes and operation of turbines, compressor and generators
• Management Skills: Field engineers will be responsible for management of a crew of Supervisors and technicians during outages. They should be able to manage this crew to meet the job safety, budget, schedule and quality requirements
• Contract Management Skills: Field engineers will be responsible to manage the outage contract. They must negotiate additional work with the customer and at times with vendors
• Communication Skills: Field Engineers must have strong negotiation and interpersonal skills to interface with division and customer management, and professional, technical and crafts personnel to achieve Siemens objectives. They Requires strong writing skills to prepare accurate reports for internal and external (customer) use
• Planning Skills: Field engineers are required to develop outage implementation plans, schedules, checklists, contingency plans, risk assessment etc
• 5 years or more of successful experience in related field and successful demonstration of key responsibilities and knowledge as presented above
• To prepare service reports for the service to the clients and internal records
• Responsible for site requirement, provide prompt technical support
• Provide technical and commercial solution to meet the customer’s requirement, follow up the service contract
• Good cooperation within the team and between teams to accomplish the annual service task
• Other jobs assigned by service manager
• Maintain and service inverters and associated capital equipment to ensure 100% customer satisfaction
• Interact with customers and coworkers at a professional level, able to work both independently and as part of a multi-tasking team
• Perform depot based repair, testing and re-certificating of inverters
• Perform remote on site customer services, including installing, commissioning, troubleshooting and repairing of inverter equipment and related products
• Calibrate and coordinate equipment according to precise specifications
• Provide technical support to customers on site and via telephone and email
• Provide multi-level user training
• Provide support to engineering, manufacturing, and sales
• Provide adequate documentation and reports upon completion of each assigned job
• Perform field engineering projects while maintaining safety standards
• Complete onsite audits for improved reliability
• Carry out on site root cause analysis on equipment failures
• Prepare proposals for services and engineering activities
• Prepare and deliver project documentation and progress reports for internal and external clients
• Execute field and office performance and failure testing, include analysis and repair plan
• Act as technical liaison between Power One and client
• Make recommendations, based on audits and analysis, to technical personnel for repair and maintenance of equipment
• Support 3rd party field personnel in execution of activity under Power One
• High School Diploma or GED and 5 years of work experience
• High School Diploma or GED and 7 years of work experience
• Bachelor's Degree in Electrical Engineer and 3 years of experience servicing electronic equipment, AC/DC Power Conversion/Generation and Control experience in industries such as Solar, Wind, UPS, Generator, Switchgear, Utility or similar (preferred)
• Knowledge of Mechanical principles, electronics and AC/DC power distribution
• Communication system knowledge
• Ability to lift and move objects up to 70lbs
• Ability to travel up to 70%, some nights and weekends
• Ability to interact with all levels of management and customer base
• Demonstrated ability to troubleshoot electrical and electronic circuits
• Ability to read and understand electrical and electronic schematics and mechanical drawings
• Ability to configure and repair communication hardware and software
• Good communication skills, use of standard work related PC programs
• 4+ years of medical device experience
• 4+ years of mechanical, electrical, and Windows based computer experience providing technical support & services
• Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
• Ability to read and understand schematics and engineering drawings
• Familiar with the FDA 21 CFR, CGMP for Medical devices
• Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements
• Ability to work under general supervision with a high degree of technical and organizational competence
• Associates or Bachelor’s Degree in Electrical Engineering or Scientific discipline or similar related field (or military equivalent)
• Biomedical Engineering background (or military equivalent)
• Systems are primarily used in the operating room, so healthcare / surgical setting experience
• Experience with x-Ray systems particularly mobile fluoroscopy or CT systems
• Familiarity with FDA product requirements and state regulations
• Demonstrable skills in Microsoft Office products as well as ERP and CRM software packages including SAP and SalesForce.com
• Highly organized with the ability to be flexible, multi-task and prioritize multiple assignments
• Strong attention to detail and accuracy
• Familiarity with regulatory guidelines and radiation safety
• Able to lift a minimum of 50 pounds
• Experience in health care / clinical environments
• Experience in delivering in-service or similar type technical training and education
• Ability to build strong customer (internal and external) relationships throughout a customer organization, at all levels
• Experience in a “team oriented” technical environment
• Computer literacy including sound knowledge of the MS Office suite of software
• Model Medtronic Leadership Expectations & Behaviours
• Familiarity with most commonly used test equipment (i.e.: power supplies, DVM's, signal generators, flow meters, etc)
• Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner, are necessary to accomplish this task
• Ideal candidate will have
• Manage a territory from technical, customer satisfaction and service perspective
• Carry out new equipment installations in consultation with the customer & sales force
• Perform Repairs, Planned Maintenance plus submission of documentation on time with attention to detail and with proper consultation with the customer
• Provide sales and marketing colleagues with support when required
• Actively promote and sell Alcon Service Agreements
• Understand and adhere to all quality and ISO requirements
• Act in accordance with Novartis and Alcon Values and behaviours
• An Associate’s degree in electronics, computer or equivalent technical or Military Electronics and 1-5 years of technical service experience is preferred
• Proven record of field service experience preferred. Will consider related experience from a manufacturing environment
• Ability to use all types of hand tools and digital test equipment
• Knowledge of mechanics and electronics
• Working knowledge of Windows Operating Systems and the ability to read blue prints and schematics
• Familiarity with the Windows File System Structure and related basic Windows troubleshooting practices is a plus
• Must possess a valid drivers’ license
• This position requires up to 75% travel
• Help in proving field service and supporting product sales and marketing efforts for a designated region
• Travel onsite to visit customers for installation
• Perform operational training to the customer
• Lead to attend breakdown call for customers
• Support efforts to gain industry acceptance of our protocols and methods
• Expected to travel up to 80 % of the time on a monthly basis or more, with anticipated travel
• Degree in science or instrumentation
• 2+ years of service experience
• Expert level customer (presentation and public speaking) skills
• Assures responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful by using TMO instruments. Actively promote our contract products. (80%)
• Ensures highest professional relationship with our customer base to achieve customer loyalty and escalate issues if necessary to solve critical tasks in the fastest way possible. Follow our ethical business conduct guidance
• Is responsible for managing the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.. (5%)
• Optimizes the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others). (5%)
• Is responsible for reporting accurately and in a timely manner, all activities as required (e.g. Field Service Reports, Expense Reports, etc.) (5%)
• Assures alignment of all activities at the customer site with the rest of TMO and informs other parts of TMO about important information with respect to our customers (e.g. information about new purchases for sales/lead generation) (5%)
• Microsft Office and data base skills
• Willingness to travel mainly within UK West Midlands region but frequently as well through Europe/European territory. For training or special calls, international traveling including all EMEA Territory and the US is required
• Excellent English skills, both verbal and written
• A foreign language skill is desirable
• Achieves customer satisfaction (CAS) targets as specified annually
• Collaborates with internal partners to resolve customer issues and improve processes
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions
• Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc
• Executes Qualification & Validation Products at customer sites
• Requires a bachelor’s degree in biomedical engineering, microbiology, biology, chemistry or engineering
• Aptitude for learning and understanding IT systems and processes
• Experience in a clinical, diagnostics and/or other regulated environment (CAP, CLIA, FDA)
• To ensure that all Service site activities are undertaken in full compliance with GE Grid and client policies and procedures, and UK (and international) legislation
• To ensure accurate on-site records, reports and quality documentation are created, filed and circulated in accordance with GE internal governance and GE quality plans
• To undertake a liaison role between the UK Service business, Solutions Unit and the relevant product Unit
• To effectively supervise, train and mentor GE staff in the role of a Service Engineer (where applicable)
• Experience in the installation, repair, commissioning and maintenance of HV Plant and Transformers
• Knowledge of the Construction (Design and Management) Regulations and a good understanding of the roles and duties of the Principal Contractor and Contractor
• Site Construction experience in a position of leadership (Foreman/Charge hand)
• Manage ongoing preventive maintenance, repair and calibration of installed products
• Ability to perform on-site installation of systems and equipment
• Respond and resolve requests for emergency repairs and services to troublesome equipment
• Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair and maintenance at customer's sites
• Develop and further expand technical knowledge and expertise, and any currently recognized industry standards for engineering ability
• Maintain knowledge of applicable product line warranties to accomplish effective warranty administration
• Provide leadership and technical assistance to skilled labor performing work on customer sites
• Knowledge to troubleshoot and provide routine maintenance for a wide range of equipment vintages
• Prepare timely and accurate technical reports for customer records and a reference for future issues
• Able to build and develop strong relationships with external and internal customers
• Perform Communications Engineering tasks in support of program objectives
• Participate in safety analyses and provide input into system test and validation activities
• Provide technical support to program managers and project engineers when communicating with customers
• Develop creative solutions / architectures and define and document communications system requirements for new and existing products via system specifications and technical memorandums
• Bachelor’s degree in Electrical Engineering is
• Strong critical thinking, problem solving, and
• Prior field engineering experience would be
• EH&S compliance
• Contacts with customers
• Minor assembly, as required
• Operation at BOO or Mobile sites when required
• Project co-ordination
• Customer reporting/Data processing
• Support for costing of contracts
• First line trouble shooting
• Participation in Piloting and Field trials when required
• Servicing of Chemical Accounts
• Travel outside of the geographic area when needed
• Completing Preventative Maintenance and Field Modification Instruction
• Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 2 years experience servicing electronic equipment, or a High School Diploma/GED and 12 or more years experience servicing electronic equipment
• Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others
• Report all work related accidents (including vehicle), diseases, dangerous occurrences, near misses, incidents and damage to property to Line Manager and EHS Manager, preferably through Gensuite
• On site chemical testing and program follow-up
• First line trouble shooting for Cooling, Boiler, Water & Waste and Industrial process water treatment applications
• Execute Site Surveys, Equipment Start up and Commissioning
• Retain verbal and written contact with customers
• Minor assembly operations, as required
• Project coordination
• Support costing of contracts
• Conduct technical trainings
• Fulfill Piloting and Field trials when required
• Participate in the local team meetings to share best practices
• Comply with integrity and safety as required by GE policies
• Chemical background
• Taking initiative – driven by technical improvements
• Good knowledge of local language & English is required
• Strong flexibility and problem solving skills
• Competence with windows office software and GE IT tools is a must
• Provide technical on-site support to customer installed base under the regional SLA
• Support sales and existing marketing functions for shows/exhibits at the country stated
• Customers are normally within a 160 km radius further travel can be expected)
• Responsible for spare parts consumption reduction
• Team work – locally & across geographies
• Strong understanding of HPs portfolio, contracts
• To work with early module and system configurations in support of the design, make and test process. Including documenting, reporting and analysing of data
• To work in a new manufacturing environment in the production of early ATL systems. To develop SOPs and TRSs for transfer into service procedures
• To accumulate knowledge and expertise and transfer that into 4th line support activities e.g. planned and corrective maintenance; spare part replacement; service workflow design and test; training course structure and content including lesson plans; installation sequence
• Provide regular feedback on product performance, defects, quality and design improvements
• To share knowledge and support the training & competence development of new less experienced FSE’s
• To work with supplier organisations e.g. Philips Healthcare to ensure seamless communication and corrective action of suppliers subsystems. Ensuring customer satisfaction
• To use appropriate IT information systems to ensure data is always up to date and accurate e.g Movex, CLM
• Substantial experience in servicing Linac systems or very similar technology
• Minimum HNC or equivalent in a related engineering discipline[s]
• Extensive practical, manual and workmanship skills
• Operate, Maintain and Interrogate Honeywell BMS & Field Control Systems
• Undertake PM tasks on HVAC Controls systems
• Modify and Interrogate BMS Software programmes and systems
• Continually ensure all Energy Saving measures for all Building Services are monitored and modified accordingly
• Develop and maintain the excellent customer relations already achieved on site
• Undertake Out of Hours Works as requested
• Form part of the current 'on call' team rota for out of hours support
• Must be capable of producing minor reports on reactive works undertaken
• Must undertake all work and documentation to a high standard
• Must be able to work within a PM Schedule from week to week
• Must be able to resolve reactive works quickly and effectively
• Previous experience of servicing BMS systems
• Previous experience of Honeywell EBI Software products
• Knowledge of Honeywell products including CARE
• Ability and willingness to learn about new systems and operational procedures
• Experience and knowledge of operating and maintaining HVAC BMS systems
• Negotiating and developing project contracts, and assist account managers in putting out quotations and tenders
• Organizing, commissioning and assessing the work of contractors
• Working with detailed diagrams, plans and shop drawings
• Using specialist computer-aided design (CAD) software and other resources to design the systems required for the project
• Managing and forecasting spend, ensuring that work is kept to budget
• Overseeing and supervising the installation of both maintenance and A&A works, and specifying maintenance and operating procedures
• Monitoring building systems and processes which includes Building Management System, Fire Alarm System, CCTV System, Card Access System, Visitor Management System etc
• Liaising closely with other professionals, including structural engineers, builders, architects and consultants, surveyors and in-house project teams
• Attending a range of project group and technical meetings
• Ensuring that the design, maintenance and installation of building systems meets legislative and health and safety requirements
• Advising clients and consultants on energy use and conservation, aiming to minimize the environmental impact and reduce the carbon footprint
• Working on a variety of projects within a short period of time
• The job is generally a mixture of office and site work, which the latter consists of site planning and coordinating survey, maintenance, troubleshooting and installation
• Installed systems mainly Building Management System, Fire Alarm System, CCTV System, Card Access System, Visitor Management System and In-Room Control Systems. Each system will require you to develop specialist skills
• Building services engineering
• Energy engineering
• Other Engineering degrees
• Troubleshoot and repair down equipment to include ordering and transacting parts as required
• Install and / or relocate equipment. Perform actions required to ensure functionality of equipment before release to customer for production
• Perform field modification and updates in accordance with released Engineering Change Notifications
• Be liaison between field and factory to effectively communicate customer issues and support needs
• Respond to emergency calls as required which at times could result in travel with short notice
• Be prepared to travel when needed to support customers both domestically and internationally
• Associate’s Degree in Electronics or other applicable field minimum. Bachelor’s Degree in Engineering or Technology preferred
• Ability to regularly lift and / or move up to ten pounds, frequently lift and / or move up to fifty pounds, and occasionally team lift and / or move more than one hundred pounds
• Ability to work in constrictive clean room attire, wearing appropriate personal protective safety equipment as required for prolonged periods of time
• Read, comprehend and follow procedures
• Effectively learn and master information from classroom and on-the-job training
• Work independently and as part of a team
• Installeren, testen en calibreren van cardio / vasculaire röntgensystemen en opties in ziekenhuizen
• Verantwoordelijkheid voor het volledige installatieproces en communicatie met o.a. de project manager en field service engineer over de uitvoering en gestelde targets, dit als vertegenwoordiger van Philips
• Troubeshooten van technische issues op sub-assembly en systeemniveau
• De geconstateerde mogelijke tekortkomingen en/of verbeteringen terugkoppelen naar de ontwikkelafdeling en/of Operations om de kwaliteit van het product & proces te verhogen en de eisen van Operations (fabricage & installatie) zeker te stellen
• Assembleren en testen van de IGT systemen in de fabriek wanneer je niet bij de klant actief bent
• Interfacing with the Southern California Edison Operations, Maintenance and Engineering organization and staff
• Coordinate the efforts of the Siemens technical team including scheduling, security requirements, spare parts and scope of work and proposal creation
• Possess complex technical knowledge of High Voltage Substation equipment, O&M. Able to recommend and execute technical solutions in conjunction with Siemens Technical team
• Strong communication skills effective in English, written or verbal; exercise independent action, judgment and risk management; excellent report writing skills required
• Demonstrated inquisitiveness, decisiveness, positive attitude and teamwork
• Lead and demonstrate Safety Leadership of a Siemens Zero Harm Culture
• Effectively manages all site activities on FACTS installation including specification compliance, quality and safety requirements and interfaces with the customer
• O&M support for all forced outages with immediate action required to provide operation direction during the outage
• Leads on-site technical support during installation and maintenance activities
• Leads root cause analysis reporting and interfacing with customer and factory. Develops and submits report and documentation both internal and external; including NCR and RCA on site activities
• Must be familiar with safe high voltage substation operation and switching, including the construction and maintenance of transformers, breakers and other various electrical components
• Proficient with the use of electrical test equipment (e.g. fluke, high voltage test equipment)
• Performs and supports onsite and remote troubleshooting, failure investigation, repairs and equipment refurbishment
• Must be available for callouts to troubleshoot emergency problems on short notice/on an on-call basis
• Participate in the development and implementation of service programs, O&M contracts and scheduled maintenance. Leads and teaches internal staff in the proper operation and maintenance of FACTS equipment and installations
• Successfully demonstrates thorough/advanced knowledge of FACTS equipment and applications, basic design, associated equipment and Control and Protection principles
• Demonstrate knowledge of safe electrical work practices, quality systems and project management skills. Ability to troubleshoot high voltage equipment (i.e. 345kV), low voltage equipment and control & protection relays
• Must have the ability to read and interpret single line, three line, and control circuitry diagrams
• Candidate must be skilled with computers to interface to test equipment and Microsoft Office applications
• Demonstrates working knowledge of NERC Compliance controls, regulatory matters, security, business applications, and critical infrastructure
• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customer’s expectation and making them successful by using TMO instruments. Actively promote our contract products
• Is responsible to manage the company’s assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
• Optimize the own work schedule by coordinating with all the necessary partners for service planning/scheduling (Dispatching function, Team Leader, others)
• Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
• Minimum 2-5 years experience servicing analytical equipment or equivalent applications specialist experience. Optical Emission and XRF instrumentation experience is preferred
• Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the others if required
• Willingness to travel mainly within the appointed region but frequently as well through Europe/European Territory. For training or special calls, international traveling including all EMEA Territory and the US if required
• Ensuring customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance. This could include providing customer training as required
• Drive business results by actively participating in Field Service Engineer (FSE) Lead Programs with the intent of driving potential sales opportunities and increasing revenue
• BS Degree in Sciences (Chemistry, Biology, etc.) and/or equivalent combination of education and experience
• 7+ years of related hands-on LC and LC/MS experience preferred
• Experience working on Non Agilent analytical equipment (Waters, Shimadzu, Thermo, Perkin Elmer, etc.) is a plus
• Proven track record in LC or LCMS operation, maintenance, installations, or repairs
• Must be available for up to 30 percent travel that may include over-night stays
• The purpose of this position is to perform and provide maintenance, testing, engineering and, programming of any type of Trend Building Energy Management System (BEMS) equipment, systems and subsystems (including software where applicable) from simple to complex in nature
• The role performs or provides counsel on diagnosing and repairing equipment and systems (both hardware and software)
• Provide superior individual performance through excellent customer service
• Respond to customer requests for support or advice ensuring effective resolution of customer requirements or referring as appropriate
• Ensure delivery of value to Trend clients and customers
• Identification and resolution of customer issues, providing the customer with the appropriate communication and involving appropriate Service and Sales Personnel
• Demonstrated repair and troubleshooting skills with imaging equipment (iXR (Cardiovascular), DXR and Multi-Vendor) additional training as needed
• Ability to participate in on-call rotation available to respond onsite 24x7 as needed
• Associates degree in electronics, engineer or other applicable field. (Bachelors Degree in Engineering or Technology preferred). Previous experience in maintenance, repair, and troubleshooting of semiconductor capital equipment, repair and/or installation of company equipment and company procedures may qualify
• Ability to regularly lift and/or move up to ten pounds, frequently lift and/or move up to fifty pounds, and occasionally team lift and/or move more than one hundred pounds
• Ability to work rapidly for long periods of time when needed, including routinely bending, stooping, reaching, walking, and standing in one location
• Read, comprehend and use written materials
• Articulate and comprehend information in conversations
• Recall information incidental to the task at hand
• Integrate ideas and data for complex decisions making
• Determine and follow precise sequences
• Analyze, synthesize data and information
• Complete complex tasks
• Maintain predictable and reliable attendance
• Adjust to flexible schedule
• Maintain focus and concentration for extended periods of time
• Maintain socially appropriate affect, temperament, and behavior
• Work with constant background FAB noise
• Bachelors or Master Degree within the science field preferred; Equivalent combination of education and industry experience may also be considered
• 4+ years of experience working in Spectroscopy and/or Chromatography preferred
• Experience with Spectroscopy systems: ICP MS, ICP OES systems ideal
• Experience with maintenance and operations of equipment strongly preferred
• Must be available to travel up to 10% of the time for over-night stays
• University degree in one of engineering departments ( electrical, electronic, mechanical, control and mechatronics engineering )
• Fluent command of written and spoken English
• Basic computer and controls knowledge
• Customer-focused attitude
• High sense of self-responsibility
• Result-oriented approach and problem solving capability
• Undertakes scientific instruments installation, basic training, maintain, telephone and on-site service
• May help and coach other field service engineers to make solution to solve on-site problems
• May liaise with global technical support center and other specialists to report and correct faults
• Bachelor degree or above, major in: Physics or Electronics，Biology etc
• At least 3 years working experience. Experienced in Health Care or Biotech & large corporation is welcome
• Proven system analytical problem solving skills
• Able and willing to learning new technology and new skill
• Well communication skills required, either to internal partner and customers
• Well oral and written English skill
• Well computer skills using windows and Microsoft office
• Able and willing to travel extensively to cover our distributed instrument base
• Technical Support
• Plan and deliver PMV’s within the stated business objective
• Ensure the required customer SLA is achieved (24 or 48 working hours) and recorded accurately in CRM
• Complete service reports in a timely and accurate manner
• Maintain working knowledge of all systems
• Provide support for other engineers when required
• With the agreement of the Technical Support Manager provide support for the customers in London and the South East
• Support area managers when required to develop business opportunities
• Follow the procedures outlined in the Quality Management system
• Maintain accurate records of spare parts, ensuring parts are used appropriately and usage is kept within spare part budget
• If required provide customer training for new software and upgrades
• To promote good team working within group
• Participate actively in organised service and sales meetings when required
• Encourage an open dialogue exists between Technical Support Manager, Laboratory Sales Manager, Laboratory Sales Representatives and Irish Business Manager
• To encourage active communication between members of the group and other company members
• Manages travel expenses and follows company travel policies and guidelines
• Requires a bachelor’s degree in bio-engineering, biology, chemistry or related field or equivalent work experience and knowledge
• Minimum of 3+ years of relevant experience in a related science, engineering and/or customer facing role
• To work with early module and system configurations in support of the design, make and test process. Including documenting, reporting and analysing of data. Project
• To work in a new manufacturing environment in the production of early ATL systems. To develop SOPs and TRSs for transfer into service procedures. Project
• To work with partner organisations like Philips Healthcare to ensure seamless communication and corrective action of suppliers subsystems. Ensuring customer satisfaction
• To use appropriate IT information systems to ensure data is always up to date and accurate e.g Movex, CLM,
• Note: Consortium sites are customers who have committed to work with Elekta to test and develop the new system prior to commercial release
• To provide feedback to project teams and line manager any problems, solutions or opportunities which may need to be communicated to other parties
• Demonstrates innovation and use experience to influence design changes to improve product performance
• No budgetary responsibilities
• No Line management or supervisory responsibilities
• Responsible for completing set jobs in timescales determined by Service manager
• Minimum 5 years experience in servicing Linac systems or very similar technology
• New graduate with a Bachelor/ Master Degree in Information Technology/ Engineering
• Fundamental understanding of networking and electronics,
• Ability to manage problem solving
• Ability to work in team
• Deliver required results with high levels of customer satisfaction, both internal and external
• Be able to Identify product competitors working in the territory
• Strong E&M/Life Science industry engineering background &/or extensive scientific/ functional knowledge of product applications
• Strong focus on building positive customer relations
• Bachelor’s degree or higher in Engineering from an accredited program
• EIT/FE (Engineer in Training / Fundamentals of Engineering) preferred
• Strong technical, mechanical, and computer skills
• Strong math skills for analysis of field-testing data
• Proficient with MS Word, Adobe, Outlook and Excel
• Available to travel extensively throughout the United States and abroad (up to 50% of the time)
• Excellent physical condition and willing to work in physically demanding environments (high temperatures, loud, dusty, etc.)
• Have a strong work ethic, superior analytical problem solving skills, and the ability to work with minimal supervision
• Experience working in a power plant or similar environment is a plus
• Valid driver’s license with clean driving record: NO tickets, NO accidents. Clean Background. Drug Free
• Bachelors or Master or equivalent in Analytical Chemistry background. Priority for candidates who have relative experience
• Good knowledge on chemical analysis instruments, especially for GC, LC, GCMS related knowledge, including fundamentals and applications
• Good knowledge on PC Operation and networking, including Windows and MS office etc
• Honesty, Integrity and cooperation. Be happy to do service job for customers. Frequent business travels are needed
• Be fluent on English and Chinese, and good communication skill
• >3years life science and chemical analysis instrument service experience (not limited to Agilent instruments)
• Bachelors or Master or equivalent in Analytical Chemistry or Pharmaceutical background
• Good knowledge on chemical analysis instruments, eg. LC, GC, UV, GC/MSD etc, including fundamentals and applications
• Excellent customer handling skills
• Responsible for executing service events and to follow relevant Philips quality standard policies
• Responsible for completeness and accuracy of service records with particular attention to test & inspection results
• Submit timely and accurate service data, job sheets, reports, expense claims, radiation film badges, field problem reports and other paperwork as assigned
• Use company property with care to ensure optimal results with minimal operational costs
• Responsible for using appropriate electronic measurement equipment in calibration controlled cycle
• Report customer feedback and follow-up relevant assigned quality & regulatory training in a timely manner
• Serve as company liaison with customer on administrative and technical matters
• Keep an open and attentive eye out for business opportunities that will contribute to both customer satisfaction and gross margin
• Provides highly visible customer support through the performance of on-site installation, overseeing any necessary, troubleshooting, services
• Instructs customers in the operation and maintenance of the system
• Interpret customer needs and clarifies if the responsibility for problem
• Perform Startup/Commissioning on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems
• Perform Preventive Maintenance on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems
• Perform Unscheduled Maintenance on all SCHNEIDER ELECTRIC equipment across the entire SCHNEIDER ELECTRIC product line on single module and multi-module systems
• Perform basic Power Audits of customer’s distribution systems, working with Sales to complete Availability Assessments
• Document all required information for each site visit performed
• Work with other team members to complete custom and large installation projects
• Properly document, label, and return all defective parts utilized in the repair of SCHNEIDER ELECTRIC equipment to the designated disposal/repair location
• Educate SCHNEIDER ELECTRIC customers on basic operation of their equipment. Inform customers of issues which they may have experience with their equipment in a way which is beneficial to the customer as well as SCHNEIDER ELECTRIC
• Assist SCHNEIDER ELECTRIC Service Partners in site visits, evaluating technical and professional performance
• Associate degree in electronics/electrical with related experience, or have equivalent experience in a related field, or equivalent combinations of education and experience
• Prior experience as an electrician preferred
• Prior High Power UPS experienced is a plus
• Intermediate English
• High level of technical knowledge of electronic/electrical component theory
• Must be able to perform duties with general direction, receiving only general guidance with respect to overall objectives. Work is usually quite independent of other team members
• Must operate within division policy guidelines using independent judgment in achieving assigned objectives
• Must comply with all safety policies, practices and procedures
• Ability to read, analyze, and interpret general business procedures, professional documents, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers
• Ability to calculate figures and amounts such as proportions, percentages, area, circumference, and volume. Ability to apply concepts of algebra and geometry
• Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheets, graphics, etc
• Handle multiple tasks simultaneously
• Must be able to stand, walk, and sit for extended periods of time. Must be agile and mobile with respect to finger, hand, arm and leg movement
• Must be able to communicate (speak and hear) effectively to various intellectual levels
• Must be able to lift and carry heavy objects up to 50 pounds
• Must be able to see and focus clearly up close as well as short distances
• Bachelor's Degree in Electrical / Electronics
• 3 to 5 years experience at industrial level
• Experience in UPS field
• Manage installation and commissioning of HV equipment according agreed time and cost schedule
• Test product functionality and follow health and safety measures
• Instruct and train customer in safely operating the equipment
• Analyze failure root cause and capture it in failure report and knowledge database
• Respond quickly to customers in case of emergency and give full customer support during assigned work and stick to agreed schedule
• Follow-up continuously with customer in case of delays in problem-fixing and recommend proper measures to prevent failures in future
• Build up and pursue customer relationships through professional execution of work
• Ensure customer satisfaction during and after on-site work and report any complaints through CCRP
• Provide on-site support of Avionics Installations and troubleshooting in an Aircraft Manufacturing environment
• Verify reported defective products at Customer’s facility
• Act as liaison between customer and other departments at Garmin
• Service and maintenance of Honeywell and third party equipment (as per trade expertise).Prepare the shop drawings and application projects specifically for Service projects/Quoted reactive work
• Supervision of field installation, cabling in Service projects/Quoted reactive work
• Determine equipment and accessory needs for implementation and inform FSL or FSS in time
• Carry out design works, programming of HVAC controllers, Fire Panels, Access Control Panels
• Prepare graphics and necessary programming works as per specifications
• Be ready on the job site during temporary or final acceptance of Service projects/Quoted Reactive work
• Availability for and performance of duties outside of normal working hours as per agreed rosters and as directed
• Ensure delivery of value to Honeywell clients and customers
• Support FSS or FSL for project cost and progress reporting
• Analyze backward completion of the projects with difficulties/mistakes met and make necessary suggestion for organization tuning accordingly
• Create new sales opportunities during the application of the project
• Report possible future failures, disturbances and other opportunities for improvement
• Estimate materials costs and quantities provide the information to the FSS or FSL, and Service Sales
• Development and maintenance of site-specific documentation and quality assurance information as instructed by team leader
• Follow the Honeywell SOPs, HSE and quality systems while delivering the periodic maintenance services as well as the execution of spot services and SLJs
• Achievement, measurement and reporting of performance indicators and site service objectives
• Carry out hazard and risk assessments for all tasks as per company policy and procedures
• Report near misses, incidents and other opportunities for improvement
• Degree in Electronic / Electrical / Computer / Mechanical / Control System or equivalent
• Minimum 5+ years of experience on Integrated Building Management System project implementation
• Exceptional working experience and knowledge in Johnson Controls products is a must
• Schneider Building Management System experience is preferred
• Strong working knowledge of HVAC Controls, Fire & Security Controls Systems
• Strong technical knowledge on DDC controls, LON Works, Modbus and BACNET integration
• Experience with principles of software engineering is a plus
• Knowledge on computer hardware and networking preferred
• Knowledge on software and application such as Microsoft Operating System & Office applications, AutoCAD and etc
• Team oriented, self-motivated and likes to work hands-on
• Strong commitment to safety and safe working environment
• Arabic language proficiency preferred
• Other requirements (licenses, certifications, specialized training, physical or mental abilities required) 
• Valid driver’s License
• Professional handling of customer technical queries related to bioMérieux equipment and systems
• Efficient scheduling of field service work to prioritise customer visits accordingly and operate effectively
• Maintain an adequate level of car stock spares
• Project a professional company image by being presentable to customers and sensitive to their needs. Operate in a tidy manner so Company property such as car, tools and spare parts etc are used correctly and looked after
• Maintain a level of business awareness and communicate potential opportunities and threats to the sales teams or appropriate manager
• Attend training courses locally and internationally in order to maintain knowledge at a sufficient level to perform one’s duties
• Participate in projects as required
• Complete accurately and in a timely fashion all administrative duties allocated in accordance with the job necessary for the efficient running of the Engineering Department
• Liaise with other company personnel as required
• Understand, follow and support company policy and rules as well as the current Health and Safety at Work legislation
• Perform any other task as directed and deemed necessary for the effective operation of the Engineering Department and provision of support to customers
• To be included in any on call rota deemed necessary once trained
• Strong robotics, fluidics, and pneumatics experience preferred
• Ability to pass a comprehensive background check
• Possess a valid Driver's License and maintain a clean driving record
• 2-5 years related field experience with direct customer interaction, preferably in a laboratory setting
• Provide Technical information/support to the Regional Technical Specialist network
• Recognize trends and patterns in field failures and provide written feedback to Product Support Engineers to drive future designs
• Assist Product Support Engineers to ensure new issues are fully investigated and that countermeasures are in place
• Assist improving service diagnostic tooling and equipment. Both at a Software and Hardware level
• Support with high level Incident response requests
• Availability for occasional off-hours work and traveling
• Strong ability to work and communicate effectively with her/ his team and peers within the service engineering organization
• Exceptional capacity for managing simultaneous activities and challenges
• Experience with complex automotive and electromechanical systems, preferably electric vehicles or high voltage DC systems such as DC storage or DC-DC converters
• Skilled with common workplace and database software (MS Word, Excel, Visio, Access, etc.)
• Experience with Service Engineering teams and working practice with Engineers within certain subsystems
• Experience with OEM Diagnostic equipment, tooling and advance troubleshooting methods. Using Python, C++, Qt, UDS is preferred
• Bachelor degree or higher in automotive or mechanical engineering preferred; minimum being Master Technician Status
• Minimum 2 years’ experience as diagnostic/master technician or field support engineer
• Be able to communicate in English (additional foreign languages a plus)
• HVAC experience a plus
• Act as technical liaison between ABB and client
• Support 3rd party field personnel in execution of activity under ABB
• Strong verbal and written communication skills to communicate with and maintain effective relationships with customers
• HNC/D Electrical Engineering field preferred
• 3-5 years of industrial field service experience
• AC/DC Power Conversion and Control experience
• Ability to travel up to 75%, including nights and possible weekends. High level of flexibility required
• 3 Years minimum Technical Service or Field Engineering background with on site experience
• Power and electronic service background required, MV background (preferred)
• Minimum of 3 years servicing Philips equipment or 5+ years servicing competitors’ products
• Demonstrated proficiency in resolving complex technical problems in designated modality
• Experience with electronic circuit boards, processors and computer hardware including applications and programming
• Proficient in Microsoft OS and database platforms
• Proficient in Networking Technologies and troubleshooting methods
• Proficient in troubleshooting and resolution of Electrostatic Discharge (ESD), Electromagnetic Field (EMF) issues found in the hospital environments
• Proficient in the use of Patient Simulators and Electrical Safety test equipment
• Knowledge of the Hemodynamic Monitoring waveforms and Vitals measured in the Catheterization (Cath)/Interventional Radiology (IR) Lab settings
• Understanding of the Cath/IR Lab workflow to include Pre, Post and procedural activities
• Understanding of medical grade video distribution system use in a Cath/IR Lab setting
• Comprehensive understanding of system dataflow between Xper/Flex Cardio System servers, clients and infrastructure
• Ability to work cohesively and effectively with employees at all levels / departments of the organizations
• Be available 24 x 7 via phone or pager
• Able to travel extensively, at least 70%, and must possess a valid driver’s license and good driving record to travel to the customer site, zone office, or identified locations for meetings
• Average driving is 1 to 4 hours daily
• Lift parts or carries parts weighing a few ounces to over 100 lbs. (assistance available when lifting items over 50 lbs.)
• Frequently bends, stoops, twists, turns, and works in unusual positions using full body mobility
• Potential exposure to hazardous physical, chemical, and biological agents
• Responsible for Major account management
• Achieve highest customer satisfaction
• Bachelors or Master or equivalent in Analytical Chemistry or Pharmaceutical background. Priority for candidates who have relative experience
• Good knowledge on chemical analysis instruments, eg. LC, GC,GC/MSD,LC/MSD,AA,ICP-OES,ICPMS including fundamentals and applications
• On-site installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems
• Install and optimize hardware/software/network products and configurations at customer sites
• Serve as an internal resource on technical issues
• Train other field engineers or customers
• Calibrate equipment on-site for large volume customers
• Bachelors or Master Degree or University Degree or equivalent
• Minimum of 4 years relevant experience, with typically 5 to 8 years with Lab Informatic systems
• Knowledge of chromatography and/or spectroscopy a plus
• Identify, troubleshoot and resolve malfunctions in order to bring new platforms into the operational network. Supports transition of services and products to ensure compliance with DISA contract requirements
• Responsible for the installation of DISA’s IP based (classified/unclassified) LAN/WAN, DWDM and SONET networks whether it be hardware or software upgrades/fixes, on routers, switches, long haul transport, servers, cryptographic systems and other IT equipment
• Troubleshoot circuits from fractional T1’s up to OC-1920 (100G)’s using various types of test equipment
• Experience in fabrication of serial, cat6, coax, fiber and DC power cable fabrication for equipment installations, modifications, and upgrades
• Able to assist DISA and other end users in troubleshooting and recovering systems and files; installing operating systems, network systems, applications, and testing head to head running BERT tests across the path, checking framing, line coding, protocols, , Sonet, and IP
• Utilize OTDR and OSA test equipment to troubleshoot/analyze long haul fiber and DWDM circuit outages
• Experienced with major vendors, i.e. Sycamore, Ciena, Juniper, Promina, Cisco
• Performs detailed and technically in-depth site survey functions at user locations as required in order to assess/analyze site preparedness, develop installation plans, minor installation parts lists and associated cost estimates
• Coordinates with users, site/base support and or facilities personnel, network manager(s) and controllers, long haul and local carriers for installation, cutover, activation, deactivation planning and execution
• Performs installation/removal/upgrade/interface actions associated with network components at user locations. Facilitates and finalizes all aspects of site acceptance
• Provides functional guidance, supervision, technical support, training and quality assurance/quality control to Associate and Intermediate personnel
• Supports senior staff as required and ensures customer requirements and project milestones are met
• Experience with one of more: fault management, configuration management, and WAN maintenance
• Expertise in one or more of the following: IP routing, Optical, Crypto, Network appliances (WAN acceleration, etc)
• Ability to work in a team focused, dynamic environment
• Performs a variety of difficult assignments associated with monitoring and controlling computer operating systems
• Supervises and manages the daily activities of configuration and operation of business systems
• Optimizes system operation and resource utilization, and performs system capacity analysis and planning
• Sets up and maintains the following devices/vendors: CISCO, Juniper, Safenet, Ciena, and Sycamore. Analyzes system faults and troubleshoots and runs diagnostic tests on operating systems and hardware to detect problems
• Evaluates and installs developed software during various phases of testing
• Reviews and prepares documentation for systems, tests and installation of software
• Investigates and recommends methods and techniques for obtaining solutions
• Initiates preventive maintenance on the operating systems as well as repair to system/environment problems
• Manufacturer certifications for vendor specific equipment (i.e. CISCO, Juniper, etc)
• DoD 8570.01-M certification
• Ensure that system hardware and software are functioning optimally per customer expectations
• Resolve operational issues in a variety of hardware/software solutions at client sites using established troubleshooting techniques
• Perform on call responsibilities per specified schedule, or as otherwise prescribed by the supervisor
• Fulfill administrative/documentation requirements relative to all Service and Implementation activities
• Foster and enhance customer relationships in local area of responsibility
• Perform system preventive maintenance services per protocol
• Ensure highest levels of customer satisfaction are maintained, while considering business unit goals and fiscal responsibilities
• Supplement new system implementations and perform move, add /change services to existing systems
• Work individually or cross-functionally to reach positive outcomes relative to system/product related issues
• Maintain network and server documentation as required by protocol
• Act as a technical liaison with all business partners and internal/external Hill-Rom stakeholders
• Demonstrates a proactive approach towards safety, health, and quality in compliance with all company, governmental and customer regulations
• Ability to meet requirements of all credentialing entities, (i.e., Vendormate, RepTrax, VCS)
• Provide continuous improvement feedback both written and verbal to enhance products and processes
• Adherence to all company policies and procedures. Effectively implement service policies and procedures to support company objectives, including service documentation, SOP/WI training, expense reporting, maintenance of test equipment and filing and record keeping systems in accordance with standard work
• Perform other duties as assigned by supervisor
• This position requires a BS in computer science, information systems, or equivalent experience in a multi-site, professional services firm supporting non-technical users
• Minimum 3 years network infrastructure experience
• Experience configuring, setting up and servicing PC-based systems
• Preferred telephony experience
• Experience in network security
• Preferred certification in: CCNA, CCNE, CNE, MCSE, MCDBA, Security +, A+, Network +
• Broad understanding of deploying and supporting Microsoft Windows platforms, inclusive of Windows 2000, 2003, and 2008), SQL 2000, 2005, and 2008, IIS server and associated networked systems
• 3 years minimum experience in a field service related environment, with a proven track record
• Candidates should possess strong oral, written and interpersonal skills. Ability to effectively communicate at all levels with our internal and external customers
• Maintain a professional image and demonstrates ability to assimilate at all levels
• Possess ability to work through escalated issues in an effort to resolve them in the most efficient and effective manner
• Demonstrated expertise in client/server networking environments and best practices
• Willingness and flexibility to travel extensively and on short notice
• Understanding of project management fundamentals
• Must possess the ability to handle multiple projects and deliverables with limited supervision and be able to work independently and as part of a team
• Experience in the healthcare environment preferred
• Strong organization skills, detail orientation and the ability to multi-task, meet deadlines, and prioritize work.Possess ability to work through escalated issues in an effort to resolve them in the most efficient and effective manner
• SQL/Scripting/Reporting Engines/Analytics (SAS, Crystal Reports, etc.)
• IR/RF Principles
• Networking (TCP/IP, Routing and Switching, Subnetting, Security, DNS/DHCP)
• Telephony (PBX/VOIP)
• Middleware (Rhapsody, Emergin, Connexall, etc.)
• Experience with design and drawings
• Microsoft Office suite experience
• Interpret fabrication blueprints
• Fabrication of fiberglass materials
• Service & repair existing product
• Perform on site installation in-line with project deadline
• Adhere to technical standards & BMS compliance
• Reduction of waste, duplication and mistakes
• Effective management coordination with customer and project management team
• Be responsible for maintaining traceability for all materials and associated paperwork
• Identify and report to Area Manager / Director of Operations and Compliance on any SHE incidents
• Travel as and when required
• Carry out other duties as and when business requirements dictate as may be reasonably expected by line manager
• Good standard of high school education
• Time served apprenticeship in relevant discipline or equivalent
• Working knowledge within a similar position
• Ability to read and interpret fabrication blueprints
• Working knowledge of fabrication techniques
• Valid safety passport CCNSG/ CSCS
• Work is evaluated upon completion to ensure objectives have been met. Determines and develops approach to solutions
• Exercises judgment in selecting methods and techniques for obtaining solutions
• Receives little instruction on day-to-day work and general instructions on new assignments
• Assisting customers with on-site and remote diagnostic procedures to isolate equipment malfunctions and determine corrective action required to restore equipment to proper operation
• Providing on-site and remote training to customer personnel regarding system operation and troubleshooting techniques
• Participation in technical design reviews and validate approaches for meeting functionality requirements in customer architectures
• Providing input to development team members regarding customer priorities and applications
• Identifying opportunities for product, architecture and service improvements
• Interface with customers and internal Sales and Engineering teams during pre-sale phase of projects
• Gaining a strategic understanding of the customer’s application, architectural and technical requirements and translating those requirements into system architecture designs
• Assisting customers in system deployments. Understanding implementation plans, procedures, and processes for deploying and configuring end-to-end systems at customer sites
• Assisting with system installation, upgrade, and service activities at customer sites
• Providing occasional rotating on-call telephone support responsibilities
• Extensive travel required
• Bachelor’s Degree and/or 10+ years of experience at a Cable MSO, or equivalent experience, involved with Hybrid Fiber-Coax (HFC), Fiber-Deep, and RF Optic systems
• Hands-on RF testing and analysis, Ethernet, and optical networking skills
• Technical work experience in optical and coaxial transmission
• Demonstrated ability to troubleshoot and identify system-level problems in the signal flow through complex multi wavelength distribution systems
• Demonstrated ability to ensure customer satisfaction and maintain good working relationships with customers
• Demonstrated ability to learn and apply new technologies
• Must be willing to travel approximately 75%
• Self-motivator
• Ability to communicate effectively in both verbal and written form
• Effective at working in team situations
• Hearing ability required in order to provide support via telephone
• 7+ years of Cable experience
• Install Microsoft Windows server software, patching, upgrading and maintenance
• Install Red Hat Linux server software, patching, upgrading and maintenance
• Install, upgrade and perform maintenance of server hardware components as per requirements
• Responsible for backup and disaster recovery of Linux and Windows operating systems
• Responsible to establish Active Directory Accounts and establish accounts for system software
• Perform daily checks on ADV applications and tools and resolve any errors to ensure availability
• Software, hardware, and network troubleshooting and problem resolution
• Basic networking principles and system network configuration
• Assist technical support personnel with FER/PPS to allow system to connect to required systems/networks
• Assist Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations
• Prepare status report as well as briefings for the customer and upper management. Develop plans and schedules. Manage Security activities in specific areas as assigned
• Understands Information Assurance methodology and security principles
• Performs post software installation upgrades and IAVA patching
• Provide documentation and remediation for IA findings
• Perform baseline software load of new computers, replacement computers and configure for customer use
• Provide training to military technical support personnel on the different techniques for software installation, troubleshooting and repairing problems on MS operating systems via phone, remotely, or in person
• Performs applicable scans and manual checks to ensure applications and software are in compliance with Army mandate IAVA requirements
• Maintains elevated user rights privileges in order to assist other POR FSRs and IEW technical personnel in joining systems to the applicable domains
• May be required to provide limited hardware support if no software issues are pending or on a case by case basis as directed by the site sustainment manager
• Microsoft Windows Server 2003/2008 administration
• Microsoft Windows 7 administration
• Microsoft SQL 2008
• General computer cabling concepts and techniques
• Client system imaging/configuration via ACORNIS server
• Active Directory structure and object management
• Intelligence software applications such as
• Providing after sales support 24X7 for Automation products including Drive & PLC
• Visiting Customers for resolving product complaints as well as solving their technical queries
• Monitoring & Development of Authorized Service Center in North
• Customer/Channels Satisfaction & Training
• Monthly report /dash board generation
• CSP/Company stock management
• Comissiong/testing experience of Drive, PLC & Softsatarter products
• Reparing of Drives upto 500kw
• Responsible for complaints manegement in North
• University degree in Electronic Engineering or Biomedical Engineering
• Member of “Colegio de Ingenieros del Perú” (active membership)
• Preferably to have experience in servicing of complex medical equipment
• Experience in building up customer relations
• A problem solving and solution oriented mindset plus the ability to work independently/flexible
• You have very good communication skills and enjoy working in a team
• Excellent language skills in Spanish and English
• Responsible for the installation and service of Hologic products (mammography, digital mammography, bone densitometry, and mini c-arms) which include electrical, mechanical and software components
• 2-4 years experience in a field service position working with customers to resolve problems related to x-ray, digital imaging or related medical equipment preferred. Experience designing, installing, or maintaining computer networks highly desirable
• Strong computer literacy. Must be proficient with DOS and Windows, certified training and/or working knowledge of UNIX /NT/Solaris or other software operating systems preferred
• Understands how the customer uses the product
• Knows unique customer requirements
• Proper attire
• Professional customer communication skills
• Protocol for office, lab, manufacturing environments
• Proper site visit exit communication
• Performs preventive maintenance as directed by Service Manager
• Understands the value that the CSE brings to the customer
• Understands warranty and contract status of the customer
• Use of Oscilloscope
• Multi-meter
• Laser Power Meters
• Vacuum Gauges
• Requires skills in organization, problem solving, and customer relations
• Do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk
• Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and photo-polymer resins, which, if handled incorrectly, can cause health hazards/injuries
• Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently
• Bachelor degree or higher (completed by INSERT DATE)
• Major in Chemical Engineering, Mechanical Engineering, Chemistry, Science, Marketing or Business Administration preferred
• Possess outstanding interpersonal skills
• Enjoy working in a team environment
• Demonstrate a high degree of initiative and leadership
• Displays excellent communication skills
• Ability to read, write, and speak fluently in (INSERT Languages)
• Must have and retain valid driver’s license in Resident State. Must be insurable by our insurance company
• Must be eligible for and receive company credit card
• Portray professionalism and pride in appearance while conforming to policy
• Provide a Positive attitude to all employees and customers
• Complete assigned formal training with a grade of 80 or more on the test(s)
• Manage and maintain traveling inventory according to department policy and procedure
• Willingness to relocate and or travel
• Requires a minimum Associates of Science degree in electronics or equivalent
• Bachelors of Science degree in Electronics Engineering is a plus
• Demonstrate strong work ethic. (On time to work and training, on time completion of assignments, strong preparation for assignments, effective teamwork, etc.)
• Demonstrate ability to effectively communicate information to customers and manager regarding service activities and schedules
• Experience using digital volt meters, oscilloscopes, hand tools and computers
• Basic Knowledge and understanding of Physics and Chemistry
• Demonstrate ability to follow general instructions
• Demonstrate ability to perform semi-routine Service calls (Emergency Service, PM’s) on one or more models of instrumentation (Measured by instrument certification)
• Demonstrate ability to perform acceptance testing and give Basic user Training on selected instruments
• Must be available to travel to various customer sites as directed by management
• Most travel will be within the assigned district but can include any domestic or international customer location
• The ability to work from schematics using various test equipment and mathematical calculations specific to electronics
• Electronics, Mechanical and Computer skills
• Equipment specific operation skills
• Ability to provide preventive maintenance and basic emergency service on several instruments within a product line
• Ability to Install equipment and perform Acceptance Testing on specified instruments
• Ability to give Basic Customer training during an Installation
• Ability to provide basic Billable Emergency Service
• Installation, preventive maintenance, troubleshooting and repair on medical device systems to customers in an assigned territory
• Maintains customer relationships within the territory, and takes on account ownership
• Maintains minimal downtime on all machines in territory through effective training of site personnel and quick problem investigations
• Provides technical and maintenance training on products to hospital biomedical engineers and to commercial plasma operator personnel
• Maintains customer relationships and existing service contract business, takes on account ownership and secures revenue through service contracts. Will refer to Manager any new service contract opportunities
• Identify potential service customers and drive service contracts and service initiatives
• Responsible to manage parts inventory and service expenses within budget
• May participates and attends training for all Haemonetics devices and associated systems as required in order to gain a solid working knowledge to permit accurate responses to customer and user enquiries and escalating any needs accordingly
• As a Field Engineer you will represent GE both technically and professionally to ensure that
• Providing on-site technical direction on control systems, loop checks and system tests during
• Strong customer service-orientation, and the ability to communicate effectively with a range of
• Able to interface at all levels of the organization both internally and externally
• Maintain good inter-department understanding
• Perform the survey
• Sound technical knowledge to interpret technical problem; able to understand what is the problem end-user is facing
• Logical and systematic problem solving ability
• Technical Support over Phone: Screen Service calls on Toll free line and provide first level service support to customer
• Manage relationships with key customers
• Ensure that the Bio-Rad commitment to customer satisfaction is achieved and constantly improved
• Able to work independently and pro-actively provide feedback
• Sound technical knowledge in electronics troubleshooting
• Excellent customer handling skills over phone
• Maintain balanced approach under stressed situations
• Good organization and documentation skills
• Degree in electronics/mechanical/Biomedical Engineering
• You have a degree as electro technician, electronics technician or medical technician or any similar education
• You already have experience as a service technician in the field service
• Strong interest in high-tech equipment for science, research and diagnostics
• Good, current computer knowledge (Microsoft operating systems, PC hardware, networking)
• German and French knowledge and good understanding in English
• High team spirit and strong ability to work independently and initiative
• Strong customer / service orientation
• Flexibility in working hours
• Completes equipment troubleshooting, maintenance and service activity runs to ensure system performance
• Responds to non-routine “call outs” for tank exchanges and basic service in a timely and proactive manner
• Sample collection at customer sites and analytical chemistry tests specific to each site
• Maintenance of accurate records and communication of all data on customer sites
• Prepare and submit to customer and superiors “service” reports detailing maintenance preformed and equipment / application status
• Completes plumbing tasks including working with Sched 80 PVC per MCP workmanship standards
• Completes electrical tasks including work with high and low voltage electrical per MCP Workmanship Standards
• Provides basic technical assistance to maximize equipment systems and application benefits to customer
• Experienced in technical service support
• Experienced in service and repair of medical equipment in an MDD and ISO regulated environment
• Good communicative skills, also in English
• Sales attitude and actively linking to the sales colleagues
• Flexible in traveling and staying overnight near customer sites
• Perform direct service, both preventive and corrective
• Plan and manage trunk stock
• Perform installation of new equipment combined with correct documentation and on-site instruction of hospital technical staffing
• Follow up and resolve identified issues after installation
• Perform telephone and remote support for direct customers, colleagues and distributors
• Provide feedback on machine performance to Heerlen TS organization
• Conduct on-site scheduled planned maintenance visits
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel, 50 – 70%
• This position is based in region Vienna with a home base near Vienna
• Provide appropriate input in writing updating and correcting various FEI system documentation
• Technical: Provide maintenance on all equipment specific to a Life Care Solution including Anesthesia, Respiratory, Monitoring, Cardiac, Perinatal modality in the assigned region
• Electronics/mechanical: Perform troubleshooting of breakdowns on entire system, in the event of complex problems which raise several issues
• Customer satisfaction: Maintain continuous contact with physicians and technicians over equipment issues. Take any and all actions necessary to ensure customer satisfaction
• Assist with visits by sales reps; provide help to others on training; identify sales opportunities and communicate them to the Sales team
• Business development: Participate in the growth and orientation of the business in the assigned geographical region
• Productivity: Ensure verification of the warranty costs and PMS contracts. Administrative: Carry out all administrative tasks in due time. Make sure verification documents linked to FMIs and PMSs are filled out in due time for customers
• Installation: Carry out the installation of complex, multifunctional examination rooms. Share best practices
• Sales: Increase the number of contracts, fleet size, profits, and market share of a given modality in the assigned region, in close coordination with the maintenance provider
• Responsible for the quality of supplied information so that contracts meet all GE requirements
• Ensure sales follow-up, up to the signature of the contract
• Communicate effectively with Sales/Marketing/Service team members in order to maximize the sales potential, and forward the leads to the appropriate colleagues
• Maintain effective quality systems and programs in accordance with the ISO 9001 standard, by following the GE Quality Policy
• Quality-related Objectives
• Know and observe GEHC’s Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, as well as all laws and regulations applicable to the type of job/function
• Attend all Quality and Compliance training sessions in due time
• Identify any quality or compliance issue encountered by the customer and report it immediately to the Quality team
• Ensure prompt resolution of all matters
• Ensure completion of all FMI’s within specified deadlines
• Participate in continuing improvement projects, by identifying and properly escalating quality-related issues in products and processes, and by proposing solutions whenever possible
• Know and understand regulations in regard to confidentiality and non-competition (including, among others, GE Healthcare’s HIPPA recommendations, NEMA regulations, etc.); comply to these regulations in order to ensure observance of company rules and of American and international laws
• Know and understand environment, health and safety guidelines (including, but not limited to, GE Healthcare’s EHS rules, GE Healthcare’s park rules, etc.); follow these guidelines in order to ensure observance of company rules and of American and international laws
• Comprehensive knowledge of a specific modalities Anesthesia, Respiratory, Monitoring, Cardiac, Perinatal. Sought by others for guidance and advice
• Technical analysis skills
• Experience in customer service. In-depth knowledge of one or several modalities
• Good knowledge of English and Romanian languages
• High professional and quality standards
• Effective planning and organization of the work
• Excellent communication, listening and relational skills
• Excellent customer-oriented skills; ability to manage diverging opinions with tact and effectiveness, with a tendency to influence rather than order
• Good sales skills
• Good negotiation skills
• Good knowledge of the market
• Good understanding of the commercial environment
• Delivers professional Service activities (installation and associated training, maintenance, reparation, assistance etc.) in order to provide an optimum Service support to all the local customers to achieve loyalty
• Provides remote and on-site service support to Service Partner employees
• Contributes to achieve specific Service related targets as defined for revenues, profit, service order volume, etc. - while complying with internal rules and practices
• Acts within general Service policies, business processes and procedures (PPP) and local procedures and rules
• Provide technical and applications assistance in response to customer inquiries
• Plays major role when introducing and supporting new products and applications. Train support team or other departments on new products and applications. Continuously updates scientific knowledge for support of customers, sales and service on the leading edge of technology
• Communicates effectively within team to enhance others knowledge
• Performs service activities within guidelines and in compliance with internal & customer procedures and regulations. This means mainly: Installs, repairs, maintenance and instruction of use of instruments to ensure safe and effective customer operations
• Provides responsive telephone, e-mail and on-site support and generally work to ensure that customer is successful in the use of Applied Biosystems and other LSG Instrumentation
• Utilization of the Escalation Procedure as appropriate
• Assures own related asset management including spare parts stock, company car, telephone, tools, software and computers, calibrations, literature etc
• Coordinates own work schedule with relevant service partners in the region (Distributor service coordinators, engineers and managers, LSG colleagues). Produces timely and accurate reports of the own activities as appropriate: i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc. (via e-mail or written)
• Assures that its own activities are in line with the activities of the rest of the local commercial organization (sales & support) and informs customers of company's other product and services
• Assist customers in designing and conducting experiments to initiate and validate the use of CE, qPCR, CA & NGS systems in their laboratories
• Provide information to customers regarding applications and related products for the CE, qPCR, CA & NGS systems, including kits, reagents, and ancillary devices
• Professional background in biology, life sciences, engineering, electronics, clinical engineering, or related subjects
• Experience in molecular biology techniques
• Troubleshooting knowledge and experience on technical service and molecular biology fields
• Good verbal and written command of the English (technical) language
• Past experience in a relevant service function and remote field based on-site work
• Experience in Clinical Engineering
• A technically savvy individual who can assess customer experimental needs and implement training and experimental approaches to ensure customer success
• A problem solver with proven ability to overcome technical hurdles
• Customer minded individual with the empathy to understand customer concerns
• Concise and excellent communicator with the ability to get to the critical few requirements that will address customer needs
• Team player who can effectively integrate internal and field based activities across functions to support customer requirements. Individual will also need to balance and prioritize the requirements of several internal and external stakeholders in an ever-changing environment
• A high degree of technical competence & confidence and ability to interface with customer and the scientific community to the highest levels
• Fluent English, Arabic - oral and written
• Computer and internet knowledge
• Assure responsive telephone support and diagnostic as well as on-site Services to exceed the customers expectation and making them successful by using TMO instruments. Actively promote our contract products
• Is responsible to manage the companies assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc
• Is responsible to report accurate an timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.)
• To ensure service workmanship according to the training imparted during development phase as per the Siemens quality & safety standards
• To assist warranty period with respect his area of expertise
• To ensure timely, adequate technical documentation and recording of protocols as per warranty concept and requirements
• To report timely safety issues and to ensure Siemens standard EHS practices with prevailing safety standards
• To comply with all policies and service escalation procedures
• To ensure that all tools and test equipment issued to job holder are properly maintained
• To coordinate actively with other warranty personnel for smooth warranty completion
• To provide on time support to customers either by visit, telephone or any other methods which provide the required support including exchange of data by email etc
• To provide structured troubleshooting of CNC machines including controllers, Drives, Interface Modules, etc
• Commissioning assistance for the supplied systems
• Using an analytical approach to derive solutions. Showing good learning capabilities to use available resources like documents on CDs, online help etc. to improve knowledge and solve problems
• Creating leads for service business such as Annual maintenance contracts /Spares/Retrofits etc
• Formulation and preparation of technical reports
• Initiates actions to take customer feedback on the services delivered
• Traveling anytime, anywhere in the Middle East region, according to customer’s needs
• Works closely with sales team to create market intelligence/transparency
• Field Service Engineer will be required to carry out all day to day field service activities which include maintenance and/or installation activities with minimal supervision ensuring compliance with customer satisfaction, quality and safety standards
• Field Service Engineer will be required to effectively satisfy the customer's needs for Commissioning, operational and preventative maintenance, any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations
• Provide timely completion of service reports
• Comply with all policies and service escalation procedures
• Maintain personal knowledge of safety instructions and operational procedures
• Ensure that all tools and test equipment issued to job holder are properly maintained
• Responsible for providing application support for GC, GCMS & other gas phase products to customer
• To develop innovative, cost & time effective applications as per customer requirements
• To be able to troubleshoot application issues & method/technology transfers
• Respond promptly to related customer queries & work promptly to resolve customer escalations
• To troubleshoot basic hardware related breakdowns
• Installation & demonstration of gas phase products to customer
• Training of internal & external team and provide technical support
• To participate in programs to stimulate demand for all Agilent range of products/services and ensure timely and proper execution of those programs in this segment (GC, GCMS etc.)
• Holds product seminars for customers, prospects and employees
• To co-ordinate internally with all the field sales team and Managers to ensure that the key customers are delighted
• Must be willing to travel extensively
• Relevant in depth knowledge of Gas phase mass spectrometry /Chromatography and its applications gained through industrial experience with different products
• Regulatory knowledge in field of Food/Pharma/Environment/Chemical & Energy etc. is desirable
• Excellent numerical, verbal and written communication skills along with good organizational & negotiation skills
• Provide on-site system and equipment installation and training, and subsequent support and maintenance services to our customers
• Associated substrate print testing In-house machine testing and repair
• Provide web application and printing system demonstration as well as sample preparation
• Occasional traveling to China and other Asia countries for support is expected
• Coordination work with overseas field service team on the installation and technical support
• Support ad-hoc project from supervisor
• Improve customers’ satisfaction and contract coverage rate
• Provide directly the service for VITEK MS, Previ-isola, HAIN systems etc. as defined according to the corporate strategy
• Promotion and execution of service contract to distributor and end-user
• Following the spare parts management process
• Provide technical advice and assistance to Sales and Marketing activities of instrument (such as demonstration, exhibitions, tendering)
• Monitor and maintain customer(s) monitoring sites as assigned
• Maintain site appearance, perform necessary weed control, report vandalism or damage to sites
• Follow company procedures, safety policies, SOP’s and checklists
• Installation, activation, maintenance and troubleshooting of air and water quality monitoring instruments and data collection/telemetry
• Calibration, validation and certification testing to ensure installation or maintenance work is complete and meets client’s objectives
• System wiring and testing for client acceptance using proprietary manufacturer’s software for monitoring instruments and data collection platforms
• Assist with site construction and equipment installation
• Documenting field activities and writing service reports for customers
• Unrelated tasks may be assigned during low utilization periods or downtime
• Although not a primary requirement, and aptitude and willingness to assist with site field construction
• Willing and able to work overtime as required for unscheduled or emergency site repairs
• Excellent customer facing skills and ability to communicate effectively through email and telephone
• B.S. Degree in Electronics, Systems Engineering or other technical discipline preferred along with 3 years of experience working as a field technician. Candidates with an A.S. or Vocational Certificate in Electronics or other technical discipline and a minimum of 5 years of relevant field experience will be considered
• Ability to pass background checks during hiring and as required by our clients
• Must have and keep a clean driving record
• Proven ability to work in demanding conditions (outdoors, near water, in harsh weather and in remote environments)
• Willingness to travel outside of local area with occasional overnight travel required
• Supervision of field installation, cabling in SLJs
• Install EBI, prepare graphics and necessary programming works as per specifications
• Be ready on the job site during temporary or final acceptance of SLJs
• Cost and time minimize the project
• Analyse backward completion of the projects with difficulties/mistakes met and make necessary suggestion for organization tuning accordingly
• Minimum Associates degree or technical trade school diploma; four year degree in engineering or programming preferred
• More than 3 years experience servicing BMS
• Honeywell and Industry based advanced programming skills
• Strong fault finding skills
• Excellent Honeywell product knowledge
• Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer’s requirements
• Must be able to work with limited supervision and direct contractors or other service technicians
• Bachelors or Master or equivalent in Analytical Chemistry ,Materials Pharmaceutical background. Priority for candidates who have relative experience on Semiconductor,Environmental, geological and metallurgical analysis application knowledge highly desirable
• Good knowledge on chemical analysis instruments of Agilent and Non-Agilent spectroscopy products, eg.MA,AA,ICP-OES,ICPMS including fundamentals and applications
• Strong domain knowledge in the field of Laboratory informatics including chromatography data systems, data and content management, LIMS, Electronic Lab Notebook
• Strong system level technical skills in IT including operating systems (Microsoft), databases (SQL Server or Oracle) and networking
• Provide on-site installation and setup of all printers associated with the Inkjet product lines
• Give initial and on-going formal customer operator and printer maintenance training
• Provide periodic on-site trouble-shooting and repairs on printers that my be experiencing complex electrical, mechanical or pneumatic problems
• Provide detailed technical feedback and liaise on a regular basis with our customer call center
• Provide service & support to exhibitions
• Work remotely with customers to accurately identify equipment issues and provide technical information and repair guidance in order to pinpoint the necessary solutions to reported issues
• Participate in after hours support activities on a rotating basis
• Provide end-to-end technical support primarily for our Benelux customer base. This position requires extensive travel in order to cover
• Installations
• End user training (operator level)
• Feedback to our US based R&D team
• Be an Ambassador for EFI
• Provide on-site setup and installation of all EFI industrial inkjet printers. This includes working with the customer regarding pre-installation requirements as well as assisting the customer in unloading all components for the print system and positioning it in the customer’s facility. Includes un-crating the controller, print heads, remote cabinets, all UV components, checking electrical power and compressed air while working with a Certified Electrician, initial setup and adjustment, and thoroughly testing the printer to ensure the images it prints are up to factory standards
• Initial and on-going formal customer operator and printer maintenance training. This includes coordination training with Inkjet customer based on customer needs. Customer training also includes assessing customer training needs and making recommendations to EFI| Inkjet customers regarding the need for additional training
• Provide periodic on-site trouble-shooting and repairs on printers that may be experiencing complex electrical, mechanical or pneumatic problems as directed by Field Service Manager and/or EFI| Inkjet customer support team
• Provide detailed technical feedback via a EFI|Inkjet Case Management System (CMS) during and after each customer visit following EFI|Inkjet
• Demanding schedule including travel up to 75% of workweek, as well as occasional weekend work to meet customer needs
• Frequently lifting objects up to 70lb
• Ability to work within tight spaces, crawl on hard concrete floors and physically contort to access components
• Demonstrate and ensure Safe Operations & Maintenance activity within ES sites per Safety Management Plan
• Work closely with customers to ensure timely, professional and effective response to customer service needs
• Support customer training during commissioning and as needed
• Provide onsite diagnostic, troubleshooting and hands on technical support
• Assist Support Services Manager in active management of 3rd party service contractors
• Lead Quality Control activities of completed work per Quality Plan
• Facilitate & participate in formal maintenance management of ES sites through CMMS tool
• Ensure and support active use of company policies & procedures including: Management of Change, Root Cause Analysis, Inventory Management, Procurement, Peer Review and Benchmarking
• Successfully work with internal peers including: 24/7 Operations, Performance Analyst, Deployment and Product Development Teams
• Other duties as assigned by Support Services Manager
• Two years of college or technical school in Electronics, Electrician, Technician
• Five to seven years of work experience, specifically in the following areas: Energy or Utility industry
• Energy industry experience required
• Ability to travel (75% of the time)
• Ability to lift 50lbs
• Demonstrated Proficiency in MS Office
• Previous experience with SAP or CMMS
• Must have and maintain valid drivers license
• Completion of school GCSE Certificate level or equivalent
• Completion of relevant vocational certificates or equivalent
• Previous past signifcant experience in a commercial industry workshop or similar
• Assist the quality team with data collection and timely reporting to facilitate performance analysis
• Installed base management & analysis- Bi-weekly IB updated report & weekly new installation arrangement report in China
• Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistics support, field modify implement and installation equipment
• Provide technical assistance to customer(s) through on-site guidance and training in proper operation, maintenance and trouble-shooting of program and ground support equipment, including the use and proper interpretation of data and technical instructions
• Understand how the assigned program integrates with system
• Understand the process of operation such as installation, spare parts management, issues resolution, and service operation measurement, etc
• Repairs customer equipment
• Understands the cost of system failure to the customer
• Knows proper customer etiquette
• Understanding of unique customer configuration – materials and software used
• Awareness of customer’s expertise, capability and willingness to do self-maintenance
• Understands the value of the customers’ total business to 3D Systems
• Understands and can explain the value of upgrades to the customer
• Understands the full 3D Systems material portfolio and can articulate the benefits of different material offerings
• Three years' related experience
• Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
• Windows experience mandatory
• Ability to speak effectively before customers and act in an advisory capacity
• Requires exceptional interpersonal and communication skills in the business environment and a commitment to professionally represent 3D Systems with its customers
• Ability to work effectively and efficiently under tight deadlines with multiple interruptions
• Travel required; valid driver’s license and clean driving record
• Do the following on a frequent basis: climb, balance, stoop, kneel, crouch, reach, sit and talk. Tasks can include using equipment, which requires working with electrical hazards, high-power lasers and photo-polymer resins, which, if handled incorrectly, can cause health hazards/injuries. Moderate physical activity required by handling objects up to 50 pounds occasionally and/or up to 20 pounds frequently
• Bachelors degree with 2-4 years experience. High School Diploma in lieu of degree may be considered with an additional 5 years experience
• Familiar with use of radioactive materials, use of O-Scopes, Radiation Survey Instruments, Digital Test Instruments, and troubleshooting experience also beneficial
• Knowledgeable in OSHA safety requirements and must hold a current valid state Driver’s License
• Previous experience with computer tomography (CT) and other non-intrusive inspection equipment, PLC applications, hydraulic systems, and a mechanical background considered a plus, along with network media conversion and software interfacing (desired)
• Engineering Skills: Field engineers must be able to interpret drawings, must have a basic understanding of Industrial processes and operation of turbines, compressor and generators. Mechanical Engineers must have a basic understanding of metallurgy as related to material properties after welding and stress relieving. They should have a good understanding of rigging and alignment
• Degree in engineering or equivalent combination of education and experience is required
• Project management experience including technical and commercial responsibilities is highly desired
• Must be highly motivated and be a team player with multi-tasking capabilities
• This position requires detailed mechanical knowledge and experience with disassembly, inspection, reassembly and maintenance on Medium Gas Turbines, SGT600/700/800 manufactured by Siemens
• Fluent in the use of office software such Word, Excel, PowerPoint and scheduling software such as Microsoft Project
• This position requires domestic and international traveling up to 100% of the time. Must have a valid passport. Must be available to work night shifts and weekends and holidays while traveling as required
• The candidate must have the ability to pass a detailed background check both criminal and financial as required by customers for entering their facilities
• Undertake service visits at customer sites
• Carry out maintenance tasks on Trend systems
• Commission Trend software produced by others
• Fault find on Trend Equipment and associated plant (e.g. Able to fix faults on Trend networks. Able to fault find on typical HVAC control strategy such as VT circuits & AHU circuits)
• Carry out pre-commissioning of controls and control panels (i.e. point to point checks)
• Develop Trend Control Strategies
• Commission controls and control panels
• Configure Supervisor Graphics
• Develop complex control strategy designs (e.g. chilled beam control, VAV control etc.)
• Deliver identified energy opportunities
• Supervise and train Grade 3 & Probation Engineers
• Show competent coaching skills with less experienced colleagues
• Identify & produce small works quotes and other commercial activity in line with HPD targets
• Identify and refer Trend sales opportunities to other Trend departments in order to maximize commercial opportunities
• Work within a team of engineers to maintain and improve productivity and efficiency whilst developing within a stable team based environment
• Provide the required standard of paperwork / documentation and submit this in line with KPI’s (i.e. Site Reports, SWQ’s, Site Backups, any other information deemed necessary by the contract, etc.)
• Produce site specific Risk Assessments & Method Statements
• Follow the Trend Method statements and Risk assessments, HSE and quality systems while delivering the periodic maintenance services as well as the execution of T&M
• Display an understanding of advanced HVAC & mechanical plant operations (i.e. Enthalpy Control, Free Cooling, Energy-Efficient Operation of HVAC Plant, VT & CT circuits, AHU’s etc)
• Display a good working knowledge of electrical control panels (i.e. the ability to read wiring diagrams and carry out minor modifications if required)
• Understand the current Trend core products (Controllers & peripherals)
• Experience servicing / installing Trend Controls
• NVQ Electrical or equivalent / 17th Edition
• Carries out technical assignments to install, modify, and repair Medivators equipment at customer sites
• Analyzes and repairs mechanical, electrical, and software failures
• Operates and programs reprocessors, understanding all technical aspects and reprocessor parameter functions
• Completes in a timely manner standard equipment documentation and reports to include service reports, installation records, etc
• Provides customers with timely and accurate technical information in a positive and straightforward manner
• Provide assistance/consultations to customers in site preparation for equipment installations
• Provide technical support as required during selling processes
• Identify sales opportunities and pass the information on to the appropriate sales person
• A high degree of initiative and creativity is required due to the complex nature of the situations and conditions of the position
• Ability to think clearly and positively and stay calm in high-pressure situations
• Enthusiasm, especially to hardware problem solving
• Exhibits care and attention to details
• Meets deadlines and commitments
• Strong written/oral communication skills
• Functional PC and appropriate software skills required
• Ability to travel extensively, often on short notice
• Must live and be willing to live in the greater Boston, MA area
• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and one year of relevant experience; OR equivalent military education; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program
• Experience with large scale chromatography equipment
• Create written procedures to assist the correct installation, calibration, sea trial and operation of Garmin Marine products
• Accompany Sales personnel on OEM and dealer sales calls, as needed, as well as assisting the specification of Garmin products for sales quotes
• Review owner’s manuals, installation manuals, and maintenance manuals for completeness, technical accuracy, and areas likely to be misinterpreted
• Communicate with Marine DTS, Product Support and Warranty to identify problems that are occurring in the field. Relate these problems and solutions back to the FSE Team
• Must possess a demonstrated proficiency using personal computers and software applications, including Microsoft Word & Outlook Must demonstrate an ability to prioritize and manage multiple tasks simultaneously
• Degree in Electronics or instrumentation
• 3+ years of service experience in products like Thermal Cycler, qPCR, DNA Sequencer, NG
• Experience in product service of diagnostic equipment's can also be considered
• Bachelor’s Degree in Chemistry or Life Sciences or related field preferred
• Must be available to travel overnight up to 70% within the territory or other areas as required
• 3+ years of hands-on experience as a Service Engineer is preferred; particularly working with analytical instrumentation or 3+ years relevant industry experience
• Problem solving, installation and maintenance of products within the assigned area
• Performing preventive maintenance and updates at customer sites
• Making sure that problems if necessary are escalated within the organization and that the root cause is identified
• Helping to educate others when needed, internally and externally
• Identifying potential business opportunities and communicating this within the organization
• University degree or equivalent
• Fluent in Norwegian and English, written and spoken
• PC Skills (Office)
• Some years’ experience of repairing mechanical or electronic equipment
• Experience in medical equipment
• Interpersonal skills, ambitious
• Willing to travel extensively in the job
• Execute scheduled service visits received from the Tampa office
• Update customer information as required
• Complete Customer Service Reports, time sheets, and expense reports
• Identify root cause of service issues-first time fix
• Maintain good customer relations
• 75-80% overnight travel
• Weekend/after hours work is occasionally required
• Overnight travel as required
• Proven record of field service experience preferred. Will consider related experience from an engineering or manufacturing environment
• Knowledge of mechanics, electronics, and distribution systems
• Working mechanical knowledge of conveyor systems
• Self motivated for high performance
• Customer focused and detail oriented
• Experience working in a fast paced environment and meeting tight time constraints
• Fluency in English and Spanish a plus

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Service Engineer resume examples for 2024

A service engineer's resume should highlight customer service, infrastructure, cloud, technical support, Java, database, and ongoing development skills. These skills are crucial for a service engineer, as they are responsible for installing, maintaining, and troubleshooting technical systems. Customer satisfaction is also important, as they work directly with clients to solve problems and ensure quality. Additionally, knowledge of Linux, PowerShell, and technical assistance can be beneficial. According to Dr. Sohrab Asgarpoor , Associate Dean for Undergraduate Programs and Professor of Electrical and Computer Engineering at the University of Nebraska–Lincoln, "Although this data applies to all new graduates, this, too, aptly applies to students graduating from an engineering college. Employers realize students who graduate from an accredited engineering school are well-equipped with technical aptitude. What they need to showcase mainly are the soft skills they possess, like teamwork and problem-solving."

Service Engineer resume example

How to format your service engineer resume:.

• Align the job title on your resume with the applied role, and focus on achievements in your work experience, not just responsibilities. Keep your resume to one page if possible. Expert advice: 'Graduates need to be flexible and open to taking on new projects, exploring new industries, perhaps non-traditional areas where they see growth, while building and maintaining their networking relationships. Go where the demand is for the role you seek. A professional in any field must continue to learn.' - Dr. Harvey Hoffman , Associate Dean of Engineering, Fairfield University
• Consider the impact of emerging technologies on your role, such as electronics, microelectronics, signal processing, power, telecommunications, and nanotechnology. Electrical engineers have a unique opportunity to influence the climate change landscape. Expert advice: 'The significant fields in electrical engineering include. Electrical engineers are in a unique position to influence the climate change landscape, from solar power to creating small, inexpensive and efficient devices to light the world. Electrical engineers are exploring ways to convert energy from natural sources to the grid, to reduce greenhouse gas emissions.' - Dr. Harvey Hoffman , Associate Dean of Engineering, Fairfield University
• Highlight relevant skills on your resume, such as programming languages, numerical design and simulation tools, and knowledge of various measurement equipment. These skills can set you apart as a service engineer. Expert advice: 'What skills stand out on Service Engineer resumes? Programming languages, numerical design and simulation tools, knowledge of various measurement equipment.' - Dr. Heidrun Schmitzer , Professor and Chair, Xavier University

Choose from 10+ customizable service engineer resume templates

Choose from a variety of easy-to-use service engineer resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your service engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Service Engineer resume format and sections

1. add contact information to your service engineer resume.

Service Engineer Resume Contact Information Example # 1

Dhruv Johnson

[email protected] | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

2. Add relevant education to your service engineer resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Service Engineer Education

Service Engineer Resume Relevant Education Example # 1

Master's Degree In Electrical Engineering 2017 - 2018

DeVry University Oakbrook Terrace, IL

Service Engineer Resume Relevant Education Example # 2

Doctoral Degree In Electrical Engineering 2004 - 2007

San Jose State University San Jose, CA

3. Next, create a service engineer skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an service engineer resume

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Infrastructure includes the organizational and physical structures needed to run an area or a society smoothly. It is a group of basic facilities required for any society or firm to run sustainably and efficiently. The infrastructural system is a high investing area and helps majorly in flourishing the economy and prosperity of a country. It is an underlying system needed for ensuring the safety and comfort of the public and to run a country smoothly. All the tasks needed to be performed for a flourishing economy and a happy and healthy public are included in infrastructure.

Cloud is a server that is accessed over the internet. There are different programs and software that also run on these servers. These clouds can be accessed from anywhere in the world as they are not present in your computer storage, but have their online servers. Cloud consists of data centers all across the world.

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

Top Skills for a Service Engineer

• Customer Service , 7.0%
• Infrastructure , 6.7%
• Cloud , 6.6%
• Technical Support , 5.4%
• Other Skills , 74.3%

4. List your service engineer experience

The most important part of any resume for a service engineer is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of service engineers" and "Managed a team of 6 service engineers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Developed offers tools to support Bids and Proposal offering to domestic and International wireless markets.
• Implemented Chef Cookbooks for OS component configuration to keep AWS server's template -minimal.
• Analyzed, documented and developed standards for best practices related to applications and interfaces.
• Designed web pages using JSP, HTML, CSS, DHTML and client side validation with JavaScript.
• Presided meeting between Boston Edison and MWRA officials regarding electrical energy contract.
• Developed and documented standard operating procedures to instruct production workers on how to fabricate and test various carbon/epoxy components.
• Generated manufacturing detail representation and utilized Microsoft VDS Drawing CAD system functions to create technical data.
• Performed shock and vibration analysis with ANSYS for military grade structures and enclosures to validate the structural integrity of the design.
• Generated manufacturing detail representation documentation using Pro-e Drawing CAD system functions to create releasable technical data.
• Maintained DOD-SECRET (Restricted) security clearance.
• Performed drafting of ATM machine surrounds and signs Designed kiosks for banks and pylon signs Prepared as-built record drawing for submittal
• Prepared Structural Engineering drawings using AutoCAD.
• Created detailed Illustrator/CAD production drawings for manufacturing.
• Prepared record drawings (as-builts) from redlined drawings at completion of work.
• Supported colleagues and project managers while providing layouts, coordination of new and existing fixtures to support business directions.
• Evaluated software, hardware, and peripheral equipment for end-user effectiveness and provided recommendations for management review.
• Implemented RESTful call to receive JSON based response and parsed to display data to the user.
• Performed demonstrations of how-to on selected electrical merchandise
• Trained contact center professionals in Workforce Management procedures and methodologies.
• Developed a comprehensive understanding of electrical equipment and of basic installation of lighting fixtures and outlets.

5. Highlight service engineer certifications on your resume

Specific service engineer certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your service engineer resume:

• Engineer In Training Certification (EIT)
• Associate Service Executive (ASE)
• Microsoft Certified Systems Engineer (MCSE)
• CCNP Service Provider Operations (CCNP)
• Cisco Certified Entry Networking Technician (CCENT)
• Certified Chemical Engineer (CCE)
• Certified Network Computer Technician (CNCT)
• Software Engineering Master Certification (SEMC)
• Certified Systems Engineering Professional (CSEP)
• Avionics Electronics Technician (AVN)

6. Finally, add an service engineer resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your service engineer resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common service engineer resume skills

• Customer Service
• Infrastructure
• Technical Support
• Customer Satisfaction
• Technical Assistance
• Windows Server
• Technical Problems
• Strong Analytical
• Technical Issues
• Customer Sites
• Amazon Web Services
• Technical Troubleshooting
• Project Management
• Emerging Technologies
• Excellent Interpersonal
• Virtualization
• Preventive Maintenance
• Medical Equipment
• Strong Problem-Solving
• Customer Support
• Control Systems
• Cloud Computing
• Service Calls

Service Engineer Jobs

Links to help optimize your service engineer resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Updated March 14, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Service Engineer Resume Examples (Template & 20+ Tips)

Create a standout service engineer resume with our online platform. browse professional templates for all levels and specialties. land your dream role today.

Welcome to our Service Engineer Resume Example article – a resource for anyone looking to create a stand-out resume for a career in service engineering. This article will provide a comprehensive overview of the skills, qualifications, and experience needed to land a job in this field. You'll find tips and advice on how to write an effective resume, as well as a detailed example of a service engineer resume. With this information, you'll be able to create a resume that will get you noticed by potential employers.

We will cover:

• How to write a resume , no matter your industry or job title.
• What to put on a resume to stand out.
• The top skills employers from every industry want to see.
• How to build a resume fast with our professional Resume Builder .
• What a resume template is, and why you should use it.

What does a Service Engineer do?

A Service Engineer is responsible for providing technical assistance and troubleshooting for customers, as well as installing and repairing equipment. They may be responsible for maintaining and repairing products, performing routine maintenance, and providing technical support. They also must have an understanding of electronics and software.

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What are some responsibilities of a Service Engineer?

• Troubleshooting, repairing, and maintaining equipment
• Carrying out inspections, tests, and preventative maintenance on equipment
• Installing, configuring, and upgrading equipment
• Documenting and reporting maintenance activities
• Conducting user training and providing technical support
• Working with customers to understand their needs
• Creating and implementing systems to improve efficiency
• Resolving customer complaints and providing solutions
• Managing spare parts inventory and ordering supplies as needed

Sample Service Engineer Resume for Inspiration

Service Engineer

Name: James Smith

Address: 1234 Main Street, Anytown, USA

Phone: 123-456-7890

Email: [email protected]

James Smith is an experienced Service Engineer, having worked in the industry for over 10 years. He has a solid understanding of engineering concepts and principles, as well as the ability to troubleshoot and solve complex technical issues. He is knowledgeable in both electrical and mechanical engineering and has experience with both industrial and consumer products.

Work Experience

• Service Engineer, ABC Engineering Services, Anytown, USA (2012 - Present)
• Provide technical support for industrial and consumer products.
• Identify and troubleshoot complex mechanical and electrical issues.
• Perform routine maintenance and repairs.
• Develop and implement test protocols.
• Field Service Technician, XYZ Engineering, Anytown, USA (2008 - 2012)
• Provided onsite repairs for industrial and consumer products.
• Diagnosed and repaired complex mechanical and electrical issues.
• Performed preventive maintenance.
• Bachelor of Science in Electrical Engineering, Anytown University, Anytown, USA (2008)
• Strong understanding of electrical and mechanical engineering principles.
• Proficient in troubleshooting and repairing complex technical issues.
• Proficient in using various test and diagnostic equipment.

Certifications

• Certified Maintenance and Reliability Professional, Anytown Certification Institute (2012)
• Electrical and Mechanical Systems Technician, Anytown Certification Institute (2008)
• English (Fluent)
• Spanish (Basic)

Resume tips for Service Engineer

Creating a perfect, career-launching resume is no easy task. Following general writing rules can help, but it is also smart to get advice tailored to your specific job search. When you’re new to the employment world, you need Service Engineer resume tips. We collected the best tips from seasoned Service Engineer - Check out their advice to not only make your writing process easier but also increase your chances of creating a resume that piques the interest of prospective employers.

• Highlight technical skills relevant to the position.
• Include accomplishments, such as awards or certifications.
• Include experience with relevant software and hardware.
• Outline any experience with customer service, troubleshooting, and problem-solving.
• Include any relevant additional training or education.

Service Engineer Resume Summary Examples

A Service Engineer Resume Summary or Resume Objective is an important tool for any job-seeker in the service engineering field. It provides the employer with a snapshot of your professional experience and qualifications for the position. It is a great way to stand out from other applicants by demonstrating your knowledge and experience of the engineering field. Additionally, it can highlight any special skills or certifications you have that could make you a valuable asset to the company. Finally, it is an effective way to showcase your enthusiasm for the position and convince the employer that you are the right fit for the job. For Example:

• Experienced Service Engineer with 7+ years of experience in providing technical support and customer service. Skilled in troubleshooting and repairing a variety of electronic products and systems.
• Motivated Service Engineer with solid knowledge in the installation and maintenance of computer systems and networks. Possesses excellent customer service and problem-solving skills.
• Resourceful Service Engineer with 5+ years of experience in the repair and installation of various electronic products. Highly organized and detail-oriented with strong communication skills.
• Dedicated Service Engineer with 5+ years of experience in diagnosing and troubleshooting various electronic components. Experienced in providing quality customer service in a timely manner.
• Highly skilled Service Engineer with 10+ years of experience in providing technical support and maintenance for electronic products and systems. Competent in resolving customer issues quickly and efficiently.

Build a Strong Experience Section for Your Service Engineer Resume

Building a strong experience section for a service engineer resume is important because it allows potential employers to get a better understanding of your skills and capabilities. By including relevant job titles, duties, and accomplishments, you can demonstrate the value you can bring to the organization. Additionally, employers are looking for engineers with specific experience and a proven track record of success, which you can highlight in your experience section. This section can also help to demonstrate your technical knowledge and improve your chances of being hired. For Example:

• Provided service and support for maintenance and repair of mechanical, electronic and hydraulic systems.
• Performed preventative maintenance and minor repair of production equipment.
• Diagnosed and repaired mechanical, electrical, and hydraulic systems.
• Conducted on-site training for customers on equipment operation and maintenance.
• Assisted in the installation and commissioning of new equipment.
• Responded to service requests promptly and efficiently.
• Reviewed and updated service records and documents.
• Utilized advanced diagnostic equipment to identify issues and develop solutions.
• Implemented safety procedures and protocols for service operations.
• Maintained and repaired all types of equipment and machinery.

Service Engineer resume education example

A Service Engineer typically needs at least a two-year Associate’s degree in engineering technology or a related field. Depending on the type of equipment the engineer is servicing, a Bachelor’s degree in mechanical, electrical, or industrial engineering may be required. In addition, they may need to be certified by the manufacturer of the equipment they are servicing. Other important qualities for a Service Engineer include excellent problem-solving and communication skills, as well as the ability to work independently with minimal supervision. Here is an example of an experience listing suitable for a Service Engineer resume:

• B.Tech in Electronics and Communication Engineering from XYZ University, 2015
• Diploma in Computer Science from ABC Institute, 2012
• Advanced Diploma in Industrial Automation from PQR Institute, 2011

Service Engineer Skills for a Resume

Adding skills to a Service Engineer Resume is important because it helps employers quickly determine if a candidate is qualified for the job. Skills should be listed in order of relevance to the position and should include any relevant technical skills, soft skills, and experience. Examples are not necessary because employers can easily determine the relevance of a skill based on the job description. Soft Skills:

• Problem-solving
• Time-management
• Communication
• Diagnostic Ability
• Organizational
• Adaptability
• Customer Service
• Attention to Detail
• Interpersonal Skills
• Troubleshooting
• Diagnostic Testing
• Computer Programming
• Electrical Wiring
• Data Analysis
• Mechanical Repair
• Technical Support
• Network Administration
• Systems Maintenance

Common Mistakes to Avoid When Writing a Service Engineer Resume

In this competitive job market, employers receive an average of 180 applications for each open position. To process these resumes, companies often rely on automated applicant tracking systems, which can sift through resumes and eliminate the least qualified applicants. If your resume is among the few that make it past these bots, it must still impress the recruiter or hiring manager. With so many applications coming in, recruiters typically give each resume only 5 seconds of their attention before deciding whether to discard it. Considering this, it's best to avoid including any distracting information on your application that could cause it to be thrown away. To help make sure your resume stands out, review the list below of what you should not include on your job application.

• Not including a cover letter. A cover letter is a great way to explain why you are the best candidate for the job and why you want the position.
• Using too much jargon. Hiring managers do not want to read a resume full of technical terms that they do not understand.
• Omitting important details. Make sure to include your contact information, educational background, job history, and any relevant skills and experiences.
• Using a generic template. Take the time to customize your resume to the job you are applying for. This will show the employer that you are serious about the position.
• Spelling and grammar errors. Always double-check your resume for typos, spelling mistakes, and grammar errors.
• Focusing too much on duties. Make sure to include accomplishments and successes to show the employer that you are a great candidate.
• Including personal information. Avoid including any personal information such as age, marital status, or religious beliefs.

Key takeaways for a Service Engineer resume

• Highlight relevant certifications, training, and experience.
• Include your technical and soft skills.
• Discuss any customer service and problem-solving accomplishments.
• Showcase your ability to work in a team environment.
• Emphasize your efficiency and attention to detail.
• Highlight any awards or recognition you have received.
• Include any relevant education.
• Mention any troubleshooting or repair experience.
• Demonstrate your ability to follow instructions and stay on task.

Service Engineer Resume Samples

This page provides you with Service Engineer resume samples to use to create your own resume with our easy-to-use resume builder . Below you'll find our how-to section that will guide you through each section of a Service Engineer resume.

Tips for writing your resume

To land the perfect job, you need the perfect resume. In today’s crowded job market, it is more important than ever to stand out among the competition. When you write your resume, it is vital that you get everything right, from the organization of the template to the details of your work experience. To make sure your resume is flawless, here are some tips for writing the best resume possible.

Let them know where to contact you

Your resume should begin with your contact information. It is very important that potential employers, having read your resume, know how to contact you! At the top of your resume, include your name, phone number, email address, and city.

Introduce yourself

A personal summary, though optional, is a great way to introduce yourself to an employer with your resume. This section is comprised of one or two paragraphs where you can feature your notable accomplishments and highlight your most valuable skills. Your summary should give employers a brief outline of your experience and capabilities and intrigue them to keep reading.

What do you do best?

Shorter than a work history section, in a skills section you can efficiently list your core competencies in a way that is direct and easy to read. Showcase the skills and abilities that you bring to the job, focussing on those which distinguish you from the competition. The more useful and unique your skills are, the more you will stand out to an employer.

Showcase your achievements

Display your work experience in reverse-chronological order, beginning with your most recent position at the top of the section. Describe for each job your title, responsibilities, and accomplishments, with a focus on performance and results rather than duties. Use action words like ‘developed, ‘produced’, and ‘delivered’ when describing your work history to create compelling and impactful descriptions of your experience. Highlighting quantifiable information, like performance metrics and revenue, is a great way to demonstrate your abilities.

What did you learn, and where did you learn it?

Your education section should include the name of any post-secondary schools you attended, the degrees you earned, and any academic distinctions you achieved that you deem worth featuring. If they are particularly relevant, you can also include major areas of study and important projects that you participated in. Like the work experience section, your education should be displayed in reverse-chronological order.

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Service Engineer Resume Examples

Writing a great service engineer resume is important because it is one of the first things a potential employer will see when they are considering you for a position. It is your opportunity to make a good first impression and sell yourself as the best candidate for the job.

Create your resume Select from 7 professional resume templates

If you're looking for inspiration when it comes to drafting your own service engineer resume, look no further than the samples below. These resumes will help you highlight your experience and qualifications in the most effective way possible, giving you the best chance of landing the service engineer job you're after.

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Essential Components of a Service Engineer Resume

A Service Engineer's resume is a critical tool for showcasing expertise, experience, and professional qualifications. An effective resume is neatly structured and includes distinct sections that highlight a candidate's strengths and capabilities in service engineering. It should comprehensively detail the candidate's proficiency in troubleshooting, problem resolution, and maintenance of various systems and equipment.

In the following sections, we will explore the integral elements of a Service Engineer's resume, discuss their significance, and provide guidance on how to optimize each section to capture the attention of hiring managers.

1. Contact Information

Ensure your resume features prominent and accurate Contact Information . This section should be readily visible and contain up-to-date details to facilitate easy communication for job discussions or interviews.

Include your full name, phone number, and a professional email address. A professional email typically incorporates your name and avoids informal nicknames. Additionally, consider adding your LinkedIn profile and any professional websites or portfolios that showcase your engineering work.

Limit personal information to prevent potential hiring biases—details like marital status, age, or home address are unnecessary.

• Phone Number
• Professional Email Address
• LinkedIn Profile (optional)
• Professional Website/Portfolio (optional)

Double-check this section for accuracy to ensure hiring managers can reach you without any issues.

2. Professional Summary or Objective Statement

The Professional Summary or Objective Statement is a pivotal part of your resume, offering a concise introduction to your professional identity. This segment should encapsulate your qualifications, technical skills, customer service experience, and career goals.

Highlight your technical expertise, problem-solving skills, and any notable achievements that demonstrate your suitability for the role. Keep your professional summary brief, around 3-5 sentences, and tailor it to reflect your experience level.

"Experienced Service Engineer with over five years of expertise in delivering top-tier customer service and resolving complex technical issues. Proven track record of managing projects from conception to completion in dynamic environments."

For those new to the field or changing careers, an objective statement should clearly state your career goals and how you can contribute to the company.

"Ambitious engineering graduate aiming for a Service Engineer position to apply my technical knowledge and problem-solving passion. Committed to providing excellent customer service and eager to learn from seasoned industry experts."

This section is often the first read by hiring managers, so make it engaging and indicative of your potential contributions as an employee.

Related : Top Service Engineer Resume Objective Examples

3. Skills and Competencies

The Skills and Competencies section is essential, showcasing your technical abilities, interpersonal skills, and overall job fit. Tailor this section to match the job description.

• Technical Skills: Service Engineers require a robust set of technical skills, such as proficiency in CAD software, knowledge of electrical and mechanical systems, and maintenance expertise.
• Problem-Solving Skills: Highlight your ability to identify issues and devise effective solutions.
• Communication Skills: Articulate your capacity to engage effectively with clients, team members, and other stakeholders.
• Customer Service Skills: Emphasize your professionalism in handling customer inquiries and your dedication to achieving customer satisfaction.
• Project Management Skills: Demonstrate your organizational skills and experience in overseeing projects from initiation to completion.
• Teamwork: Illustrate your collaborative spirit and success in team-oriented environments.
• Continuous Learning: Show your commitment to staying abreast of industry advancements and your proactive approach to professional development.

Provide real-world examples of how you've applied these skills, and remember to include relevant keywords for Applicant Tracking Systems (ATS).

Related : Service Engineer Skills: Definition and Examples

4. Work Experience and Achievements

The Work Experience and Achievements section is a cornerstone of your resume, offering a window into your practical experience and underscoring your engineering prowess. Detail your professional journey, emphasizing specific responsibilities and projects you've undertaken.

Use action verbs to start each bullet point, adding weight to your responsibilities and accomplishments. For example: " Directed a team of engineers in the deployment and maintenance of complex machinery for key clients ."

Include measurable achievements, such as efficiency improvements or successful project completions, to provide tangible evidence of your capabilities.

Quantifying successes helps employers gauge your potential impact on their organization.

This section is your opportunity to showcase your technical skills, leadership qualities, problem-solving abilities, and initiative through concrete examples from your career.

5. Education and Certifications

The Education and Certifications section should reflect your academic background, professional training, and relevant certifications that qualify you for the Service Engineer role.

List your educational credentials in reverse chronological order, highlighting any degrees pertinent to engineering. Include certifications from recognized industry bodies, such as ASME or IEEE, to demonstrate your commitment to ongoing education and industry standards.

Mention additional training programs and specific skills acquired through your education and certification processes. If you're pursuing further education or additional certifications, note this to show your dedication to continuous professional growth.

This section should not only list your qualifications but also illustrate how they have equipped you with the skills necessary for a Service Engineer position.

Related : Service Engineer Certifications

6. Relevant Technical Proficiency

Highlighting your Relevant Technical Proficiency is crucial in a Service Engineer resume. This section should clearly demonstrate your technical skills and knowledge pertinent to the job you're applying for.

Service Engineers work with complex machinery and systems across various sectors. Showcase your expertise in areas such as machine maintenance, system diagnostics, and hardware/software troubleshooting.

Provide examples of how you've applied your technical skills effectively, and include any additional certifications or professional development courses that underscore your commitment to staying current with technology and industry practices.

Displaying relevant technical expertise is vital, as it directly relates to your ability to perform the job and allows employers to assess your suitability for the role.

7. References or Testimonials

References or Testimonials can significantly bolster your resume by providing potential employers with insights into your work ethic and professional achievements from those who have previously collaborated with you.

While not always necessary to include on your resume, stating that references are available upon request is advisable. If you have compelling testimonials, featuring them can be beneficial.

Always obtain consent before listing someone as a reference and provide context, such as their job title, your relationship, and contact information.

References and testimonials can enhance your credibility and reassure employers of your qualifications, making them a valuable addition to your resume.

Related Resume Examples

• Technical Service Engineer
• Field Service Engineer
• Service Desk Analyst
• Service Desk Manager
• Service Desk Technician
• Service Delivery Manager

• ResumeBuild
• Service Engineer

5 Amazing service engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, service engineer: resume samples & writing guide, fred foster, employment history.

• Document service and repair activities
• Follow safety procedures and regulations
• Comply with all applicable codes and regulations

Do you already have a resume? Use our PDF converter and edit your resume.

• Troubleshoot and repair equipment, machinery, and systems
• Maintain accurate records of service and repairs
• Install, configure, and test new systems and equipment
• Provide technical support and advice to customers
• Interact with customers to determine service needs
• Monitor and adjust system parameters as needed
• Diagnose and resolve technical issues
• Train customers on equipment use and operation
• Perform preventive maintenance on equipment and systems
• Identify and order necessary parts and supplies

Professional Summary

• Prepare and submit service reports

Kenny Watson

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

service engineer Job Descriptions; Explained

If you're applying for an service engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

service engineer

• Collect the information from customer and arrange the technical team (software/hardware) to maintain entire system, repair the isolated faults and manage upkeep. 
• Diagnosed technical problems, reported issues and suggested solutions.
• Supervise technical team to ensure success.
• Managed software documentation by testing and validating the accuracy of all new applications to ensure user-friendliness and productivity.
• Upgrading the POS system when the customer request.
• Prepared reports of service team performances and presented them to board.
• Received and processed cash of office outcomes such as machine transporting charges, safety performance charges and travel expend with responsibility.
• To establish service standards of efficiency, minimum wastages and maximum utilization of resources (Machines, Material and Manpower).
• Leads special projects of Maintenance and Warranty Department for the enhancement or modifications as process, following through to their successful completion.
• Establish safe working procedures for all areas of operations and ensure its implementation to keep accidents to the minimum and reduce downtime.
• Generated weekly audits and reports to ensure the accuracy of the employee data.
• Installation of Micromatic Machine tools products in Area Bangalore 
• Troubleshooting and breakdown maintenance of machines
• co ordination with principals for actual field problems and resolution to customer satisfaction 
• Schedule and execute AMC with customer 

senior service engineer

• Handling and doing preventive maintainence for Endoscopy systems
• Attending and Resolving Breakdown calls for Gastroenterology Modalities with faster response
• Cracks huge AMC,Repair Sales,Accessories sales Target with regular basis from Installation base of West bengal
• Providing CDS trainings to customers at Site
• Organising Nurses and Technician’s Training Program and Facility Visit of Biomedical,Purchase people at Workshop
• Supervising the service operations at Jharkhand 
• Application support (whenever required)

sr. service engineer

• Ensuring competition of all long pending issue 
• Handling the project team and ensuring the proper compltion of all on going projects
• completed successfully projects at Serum Pune, Lupin ltd, Ciron Drugs, Korten ltd, Neon Laboratories, Cadila healthcare Goa, Wockhardt Dubai.
• Product Specialization: Specialize in Environmental Monitoring products by Beckman coulter US, AES France , Pharmagraph Acquisition systems UK 

service engineer Job Skills

For an service engineer position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Computer Programming
• Circuit Design
• Electrical Engineering
• Telecommunications
• Troubleshooting
• Industrial Maintenance
• Electronics
• Systems Analysis
• System Design
• Mechanical Engineering
• 3D Modeling
• Quality Assurance
• Software Development
• Algorithm Design
• Data Structures.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Computer Literacy
• Data Analysis
• Project Management
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Risk Management
• Database Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your service engineer Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Ulrich Johnson

Provide your contact information and address year gaps, always explain any gaps in your work history to your advantage..

• Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
• Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your service engineer Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Albert Hall

• Train customers on equipement use and operaton
• Comply with all applicable codes and regulatons
• Identify and order neccessary parts and supplies.
• Idintify and order neccessary parts and supples
• Perform othr duties as assigned
• Interact with customers too determin service needs.
• "I have been to the store."
• I havve been too thhe store.

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume..

• Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
• Before submitting your resume, double check to avoid typos.

service engineer Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an service engineer position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Northrop Grumman Recruitment Team

I am a results-driven Service Engineer with 1 years of experience in Engineering. I am excited to submit my application for the Associate Service Engineer role at Northrop Grumman, where I believe I can make a valuable contribution to your team.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Quality Control to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

Thank you for considering my application for the Associate Service Engineer role. I am looking forward to a future where we work together to drive this organization's success.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

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Resume of Service Engineer

Description

Kush is an electrical engineer knowledgeable about machines. He exhibits resourcefulness as well as superb active listening and troubleshooting skills. With his new service engineering resume, he looks forward to the chance to work with larger firms and help them by embracing his strengths.

Related Categories

• Electronics Engineering
• Engineering
• Technical Support

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Resume Skills and Keywords for Service Engineer

A service engineer is responsible for providing technical assistance solutions to clients who have questions about the company's goods and services. Preventive maintenance is performed, systems are upgraded for optimal performance, product manuals are created, issues are recorded, system infrastructure is adjusted, business prospects for increased revenue are identified, and current market trends are analysed to fulfil customer requests. A service engineer must have strong communication skills as well as a broad understanding of the technology industry and network technologies.

Skills required for a Service Engineer's role:

• Writing User Manuals 
• Technical Support 
• Quality Control/Assurance 
• On-site Support 
• Blue Prints & Schematics 
• Troubleshooting/Testing 
• Industrial PC Configurations 
• Customer Service
• Infrastructure

What recruiters look for in a Service Engineer's resume: 

• Proficient in using various strategies and tools to provide effective solutions to customers' concerns.
• Highly skilled in communicating with clients, engineers, and other technicians to ensure that services are delivered effectively.
• Adept at promptly following up on service requests and providing customer feedback.

What can make your Service Engineer's resume stand out:

A strong summary that demonstrates your skills, experience and background in the electronics engineering

• Service Engineer with established expertise in quality control and assurance, as well as design, analysis, and testing  engineering processes and procedures. Significant engineering experience in capital equipment maintenance, repair,  and upgrade employing sophisticated troubleshooting, critical thinking, and problem-solving to establish corrective action plans Demonstrated ability to lead and train others in order to improve team productivity and performance.  

Targeted job description 

• Monitor equipment and machinery performance and develop preventative maintenance measures.
• Conduct quality assurance and safety checks on all equipment.
• Deliver demonstrations to ensure that customers are educated on safe and effective equipment use.

Related academic background 

• Diploma in Electrical Engineering | University Of Mumbai, Mumbai 2018 
• PCM | Mahavir Jain Public School, Mumbai 2016 

Sample Resume of Service Engineer in Text Format

KUSH SINGHAL 

Service Engineer 

9289849084 | [email protected]

Mumbai, India | https://www.linkedin.com/in/kushsinghal/ 

Service Engineer with established expertise in quality control and assurance, as well as design, analysis, and testing of engineering processes and procedures. Significant engineering experience in capital equipment maintenance, repair,  and upgrade employing sophisticated troubleshooting, critical thinking, and problem-solving to establish corrective action plans Demonstrated ability to lead and train others in order to improve team productivity and performance.  

EMPLOYMENT HISTORY 

Service Engineer

Envirotech Instruments Pvt. Ltd., Mumbai | 2020 - Present 

• Analyze break/fix issues and work with empathy and a sense of urgency to deliver solutions to meet customer/partner needs. 
• Resolve technical service issues according to standard processes and procedures. 
• Ensure all critical cases or highly complex situations are escalated to senior staff members for a quick resolution. 
• Log all service data required for tracking 
• Ensure all customers receive prompt and courteous support enabling the highest possible customer satisfaction. 
• Work directly with customers to manage standard and complex technical support problems, questions, and other technical issues. 

Service Engineer - Tarinee

Influxx Services, Mumbai | 2018 - 2019 

• Travelled globally for equipment installations, upgrades, troubleshooting, and efficiency improvement. 
• Provided on- and off-site customer training, and trained all personnel levels on installed equipment. 
• Secured customer loyalty and retention through strategic relationship building and communications. 
• Conducted 24-hour on-site customer support for equipment prototype. 
• Interfaced equipment with cartooning devices, and integrated with online computer systems or programmable logic controllers as needed. 
• Delivered debugging and electrical troubleshooting when necessary. 

EDUCATION 

SKILLS 

LANGUAGES 

• Hindi 
• English 
• German 

EXTRACURRICULAR ACTIVITIES 

Volunteering | Smile Foundation., Mumbai 2018 - Present 

• Plan and organize events for the Smile Foundation.

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Work Experience

• Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention
• Analyze and provide advices for customers’ existing equipment status and recommended replacement schedules
• Understanding of selling techniques and Eaton’s capabilities
• To handle work orders
• Pre and post-sales support
• Solve straight-forward issues, challenges and problems within field of specialization
• To Install instrument as per the guideline of GDPMS
• Schedule preventive maintenance & carry out PM on schedule
• To achieve or exceed the service revenue set for the Financial year
• Resolve the problems stated by the users of instruments
• Train our customer for self-maintenance of instrument and share the knowledge about our BD products
• Clear and concise communication with colleague and supervisor in order to help team reach business objective
• Prepare service documents to inform service channel of product issues
• Interact as required with other ATI departments to resolve cross-functional issues
• Travel (extensive at times) and write field contact reports as required
• Provide timely, accurate and cost effective technical assistance/problem identification and resolution to Allison personnel, Distributors, Dealers, Original Equipment Manufacturers and customers
• Make recommendations to resolve concerns with product, documentation, systems etc
• Follow product concerns from beginning to conclusion, maintain file of documentation, if required report issue to CPIT

Professional Skills

• Strong interpersonal skills. Excellent verbal/written communication skills
• Demonstrated problem solving and analytical skills, including experience defining problems, collecting data and drawing valid conclusions
• Demonstrated problem solving and analytical skills, including experience defining problems collecting data and drawing valid conclusions
• Exposure or skills with coding (C#, PowerShell, TSQL, other…), technical competence and strong analytical skills in this area critical
• Strong interpersonal & communication skills, especially influencing skills
• Demonstrated problem solving and analytical skills, including experience defining problems,collecting data and drawing valid conclusions
• Strong written and oral communication skills, negotiation techniques and presentation skills

How to write Service Engineer Resume

Service Engineer role is responsible for technical, english, interpersonal, analytical, customer, troubleshooting, computer, microsoft, leadership, basic. To write great resume for service engineer job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Service Engineer Resume

The section contact information is important in your service engineer resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Service Engineer Resume

The section work experience is an essential part of your service engineer resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous service engineer responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular service engineer position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Service Engineer resume experience can include:

• Strong written and verbal communication skills Demonstrated leadership ability, strong team player who enjoys a fast paced atmosphere
• Demonstrated problem solving and analytical skills, including experience defining problems
• Experience and strong coding skills (e.g. C#/C++ etc.)
• Experience with DNS, understanding of OSI model, demonstrated knowledge of service architectures. Great oral and written communication skills
• Be able to travel throughout the UK and ROI, including regular extended stays away from home. Demonstrate excellent interpersonal skills
• Continuous learning mode to constantly upgrade his skills and competencies towards skills excellence

Education on a Service Engineer Resume

Make sure to make education a priority on your service engineer resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your service engineer experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Service Engineer Resume

When listing skills on your service engineer resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical service engineer skills:

• Demonstrated oral and written communication skills and proven ability to effectively deal with difficult customers
• Work independently, have effective communication skills, interpersonal and listening skills
• Excellent communication skills and even BETTER LISTENING skills
• Excellent verbal and written communication skills along with presentation skills are required both in Japanese and English
• Good communication skills including a good knowledge of English
• Good networking and strong people skills,

List of Typical Experience For a Service Engineer Resume

Experience for service engineer resume.

• Strong interpersonal skills, eager to continuously learn new technologies, and positive work attitude; excellent customer focus
• Good communication skills and team player, good command of spoken and written English and proficient in MS Office
• Strong scripting and/or coding skills including one or more of the following: C#, PowerShell, VB.NET
• Experience with electro-mechanical troubleshooting skills and problem solving, preferably working on medical equipment
• Experience using PowerShell. Other scripting skills are helpful for automating processes
• Speak, write and comprehend English, including strong technical writing skills
• Strong analytic thinking, team player and learning skills
• Demonstrated experience with diesel engine troubleshooting. Experience helping customers
• Electronics experience including 3 or more years’ experience working with analytical instrumentation, or 3 or more years relevant industry experience
• Demonstrate strong experience in vulnerability scanning platforms like BeyondTrust and Tenable Nessus
• Effective technical writing and interpersonal communication skills
• Electronic & Mechanical troubleshooting skills and experience
• Demonstrate strong experience in WSUS Server, client and architecture
• Excellent communication skills and the ability to explain complex technology facts in a business-compatible language
• Strong interpersonal skills to work with both internal and external customers are also required
• Excellent skills in written and spoken English, other languages are an advantage eg. Finnish
• Fast learner with strong interpersonal skills and positive work attitude
• Administering large-scale UNIX installations and troubleshooting and problem solving skills, including application and network-level troubleshooting ability
• Working in the field to ensure hands on skills are maintained and improved
• Coding skills in C# (required), PowerShell (required) and SQL Server and SQL database (required)
• Programming skills (Assembler, Cobol, JAVA)
• Programming skills in Perl to perform complex automation in a large-scale environment
• Writing skills to develop training materials from engineering documents
• Scripting, or automation skills
• 2+ scripting and coding development skills including one or more of the following: PowerShell, VB.NET, T-SQL, Python or C#
• Prior experience reviewing and analyzing Contact Center solutions, while making suggestion for design improvements and strategy roadmaps
• Experience designing and building Private, Hybrid, and Public Cloud solutions with experience working with Windows Azure Pack (WAP)
• Effectively walks customers through printhead repair training and low-level ink testing
• Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic and pneumatic systems using computerized diagnostic equipment
• Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, Excel, PowerPoint and Projects
• Demonstrated experience diagnosing/debugging faults in complex services or distributed systems
• Leadership skills: Sound problem resolution, judgment, negotiating and decision-making
• Troubleshooting product issues over the phone - problem solving skills
• Accurate and concise written communication skills, documenting call details for invoicing and knowledge base construction
• Software development or service engineering experience including 2 years of experience with Powershell, C#, or similar language
• Relevant job related experience including software and electronic support or solution experience within the ship or ship yard commissioning field
• Most applications run on Windows but Linux is helpful. Primarily debugging, looking at logs and SQL skills
• Network, Server and client hardware commissioning skills (cabling, switches, firewalls, computers, replacement of HD, video cards, (re)configuration of RAID)
• Proven experience in delivering industry-leading technical solutions
• Basic electronics skills (PCB testing & troubleshooting)
• Basic skills in wiring and mechanical fitting and use of both bench and hand portable test equipment
• Experience in service engineering, as well as experience with modern engineering practices
• Basic computer skills including working knowledge of Microsoft computer software such as Outlook, Word, Excel, Power Point and Project
• Basic computer skills including working knowledge of Microsoft computer software such as Outlook, Word, Excel, Power Point and Projects
• Service engineering experience with strong analytical problem solving
• Effectively engaging with and managing Contractors within areas of your responsibility
• Demonstrate experience in managing a credential management system
• Presents self in a professional manner while interfacing effectively with customers and coworkers
• Strong experience in a scripting language such as PowerShell, Python, or Perl
• Good experience in testing of protection relay and others
• Strong ability to learn, strong personal drive and interest in developing self
• A strong mechanical or electrical aptitude with maintenance and troubleshooting experience on our range of underground equipment
• Strong experience in trouble shooting hardware related issues (HDD’s / JBODS, firmware issues, driver issues, environmental issues)
• 2) Good English skill of reading technical material
• Proven troubleshooting experience in a complex Live Site/Production environment
• Supports the roles of others ensuring administration and paperwork is completed effectively and on time as and when required
• High level of competencies like: interpersonal skills, problem solving, task orientation etc
• Years of experience: Generally requires (5+) years related experience, particularly within Electronic Engineering
• Proven experience dealing with hyper-scale data systems and architectures
• Effectively leads the analysis and resolution of problems using a variety of techniques appropriate to the situation,
• Experience in selling process. Proven ability to sell value based service solutions to Thermo Fisher Scientific customer base
• Application debugging skills to assist developers who have no QC or production access and who are dependent upon CTS to assist when problems arise
• Experience with Linux (RHEL) and extensive system administration background and experience in serving and data systems
• This requires the possession of a valid state driver’s license and good driving record
• Extensive experience with new product commercialization process (preferably hardware/software engineering experience)
• Project management / scheduling skills
• Proven ability to take initiative and deal with ambiguity and changing priorities
• Strong experience in trouble shooting hardware related issues
• Previous experience in a similar service engineer role with specific Ricoh training with pro experience as well as Kyocera MFD's
• Strong experience with transformer E & Cand trouble shooting

List of Typical Skills For a Service Engineer Resume

Skills for service engineer resume.

• Experienced in use of Excel spreadsheets for tracking workflow and recording test measurements. Strong written and verbal communication skills
• Electrical skills and mechanical fault finding skills
• Strong written and verbal communication skills Strong analytical
• Above average interpersonal skills, communication and leadership skills
• Experience with enterprise systems that leverage SQL 2012/2014 including strong T-SQL skills, SQL
• Excellent communicator, both verbal and written, good interpersonal skills, and team player
• Demonstrate a strong knowledge of customer service skills
• Effective verbal and communication skills. Experience drafting work communication to internal and/or external customers
• Computer skills (MS Office skills)
• Good interpersonal and communication skill, good computer operation skill
• Excellent interpersonal skills with the ability to quickly develop effective internal and external relationships
• Good learning ability and communication skills, have the initiative and good team spirit
• Excellent interpersonal and group dynamic skills, strong written & verbal communication and presentation
• Good problem solving, troubleshooting, communication, and collaboration skills Successful track record of driving projects through the completion
• Excellent crisis management skills, demonstrating resilience and maintaining a constructive attitude in times of change
• Leadership skills and good in building working relationship within and outside the team
• SOLID troubleshooting skills and the ability to troubleshoot software, hardware and networking issues
• Strong technical writing skills with focus on procedural documentation and troubleshooting guides
• Excellent technical problem-solving/troubleshooting skills, with the ability to diagnose problems through systematic analysis
• Excellent coding, debugging and analytical skills
• Solid design and problem-solving skills, with a bias for quality and engineering excellence
• Good problem solving, troubleshooting, communication, and collaboration skills
• Strong troubleshooting and problem-solving skills in a multi-vendor, geographically diverse environment
• Demonstrated leadership skills, including project management, and ability to work collaboratively with team members to obtain team goals
• Strong organizational skills. Capable of managing multiple tasks
• Good phone and remote troubleshooting skills
• A team player with strong problem solving skills and task oriented
• Strong coding skills in C#, PowerShell, Python and T-SQL
• Good keyboard skills and working knowledge of Standard Applications
• SKILL: Has a substantial understanding of the job, and applies knowledge and skills to complete a wide range of tasks
• Excellent customer service, listening and verbal communication skills
• Excellent SQL programming and administration skills
• Good PowerShell programming skills
• Excellent analysis fundamentals and robust troubleshooting skills
• Good IT skills including the use of Outlook and the ability to work with a laptop and smart phone.Desirable
• Good IT skills including the use of Outlook and the ability to work with a laptop and smart phone
• Excellent engineering skills across peripheral, server, LAN and WAN technologies
• Good communication skills, result-oriented and with team-spirited, initiative working attitude and high motivation
• Superior planning and coordination capabilities and self reliance. Good interpersonal and communication skills
• Transfer of technical know-how, information, experience and skills engineers
• Proven capability to effectively work in teams, collaborate,
• Excellent interpersonal, communication, leadership, and analytical skills
• Strong interpersonal & communication skills, self motivated,able to work in a team,
• Excellent project/program management skills with great attention to detail
• Effective communication skills and boundary less behavior — ability to present ideas clearly and concisely
• Excellent written and verbal skills for a variety of audiences
• Good communication skill with customer with more than 2 years' UPS field service experience
• Excellent written and oral communications skills in English language
• Work independently and exhibit excellent time management skills
• Good interpersonal and communication skills to interact customers and stakeholders at various levels
• Excellent computer skills (i.e., MS Office, ACAD, Windows)
• Strong PC skills (e.g. Word, Excel, Lotus Notes, etc.)
• Strong scripting and/or coding skills including one or more of the following: PowerShell, VB.NET, or C# Moderate
• Demonstrate complex troubleshooting skills, and deep knowledge of owned services running, and working with engineers and vendors to resolve issues
• Strong critical thinking and exceptional problem solving and analytical skills
• Good communication skills, liaising with customer support, production planning, production management team and external customers
• Software development experience in building scalable online services and debugging skills
• Project management skills including excellent judgement and decision making abilities
• Conducts familiarization on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

List of Typical Responsibilities For a Service Engineer Resume

Responsibilities for service engineer resume.

• Effectively prioritize work and manage time
• Strong understanding and proven working knowledge of Active Directory, DNS, XML, .Net Framework, Debugging, TCP/IP and Keynote/Gomez monitoring tools
• Be a lifelong learner always building your skills as new and interesting developments occur
• Proven experience of developing and maintaining positive customer relationships
• Proven experience of working with local distributors or commercial partners
• Effectively communicate (via voice, email, and chat) with all layers of stakeholders, from executive leadership to end user customers
• Working with a highly skilled team of engineers to deliver revolutionary improvements to the cloud and scale them
• Experience providing service/maintenance support on aircrafts (e.g, troubleshooting aircraft testing or repair)
• Management products, including investigation of problems being experienced at customer sites
• Experience reading and understanding technical specifications
• Functions as an effective, contributing member of the service engineering and quality teams to help solve problems and improve processes
• Good understanding of 1phase and 3phase circuit theory, analog and digital electronic circuit theory and microprocessor controls and programming
• Experience in sevicing/repairing industrial equipment
• Experience of installing and maintaining instrumentation within the Biotechnology industry
• Active and pleasant personality with analytical skill, positive thinking, patient, service-minded, team player and willing-to-learn
• Experience designing and implementing systems that manage at least medium scale systems
• Key technical strengths include an solid understanding of building scalable service provider and enterprise network infrastructures
• Experience using Servicing Access Control, CCTV, GENT fire systems and alarm systems
• A combination of software engineer, service engineering, or service operations experience
• Experience in Operations/IT and managing 100’s of servers
• Experience or related certifications and formal training with Azure services or Amazon Web Services
• Experience with monitoring platforms such as CMA, SCOM, AppInsights, etc
• Experience leveraging data to influence your peers and support your position
• Experience with monitoring platforms like CMA, SCOM, etc
• Maintains company assets ( tools, inventory, laptop computer, etc.) in good and working condition
• Good team player and willing to deal with customer
• Experience of managing small team. (Technicains)
• On-job UPS servicing experience
• Assure that all service equipment (vehicles, test equipment, tools, etc.) meet calibration specifications, and that these items are in good working condition
• Maintain good working relationship with the Company sales representatives or agents, and assist them when needed to help with customer issues or opportunities
• Min 2-3 years working experience in acmv system
• Diploma in Mechanical/Instrumentation Engineering with at least 3 years of related experience, preferably in instrumentation, process or service industry
• Relevant working experience in foreign companies
• Represent the Company in a professional manner ensuring Company’s good image and that the customer is given the best possible service
• Experience of training customers/ distributors/ commercial partners would be beneficial
• Customer relations/interfacing experience
• Experience as a Service Operations, or Service Engineer, directly supporting Development and Test in a product team environment
• Good knowledge of IIS 6 or above as well as web services to aid in troubleshooting and installations
• A good standard of technical ability in technical service / manufacturing assembly
• BS in computer science or 3 years’ service engineering experience
• Experience in data structures, algorithms and complexity analysis
• Practical knowledge and experience with Chromatography and Mass Spectrometry systems
• Prioritize and multi-task the workload & customer requirements onsite as designated by the manager or lead
• Prioritize the demands of the job (repair calls, preventative maintenance, installations) and establish realistic schedules to meet requirements
• More than 3 year work experience in equipment industry
• With at least 2-3 years of work experience in the related field and/or in the same industry is an advantage
• Solid understanding of SQL queries (T-SQL), Excel, and Visual Studio Online
• Diploma in Mechanical / Instrumentation Engineering with at least 3 years of related experience, preferably in instrumentation, process or service industry
• Aggressive in building a strong rapport with customers, vendors, and internal associates
• Build relationships and share experiences and knowledge throughout the organization
• ITIL/MOF style Incident and/or Problem Management experience
• Experience as a lead role in an Operations Center or equivalent
• Good knowledge on control valves, control and instrumentation
• Provide technical specialist leadership and coordination for the Service team and plan activities in a timely and cost-effective way
• With at least 2 years of work experience in the related field and/or in the same industry is an advantage
• Experience with Microsoft Office (Excel, Word & PowerPoint)
• Knowledge or experience in the use of statistical techniques
• Maintain and operate machinery for tools (drill press, lathe and mills)
• Taking full responsibility in delivering service projects on an end to end basis by acting as the Project leader
• Instructing and training customers in all aspects of proper bearing installation, maintenance and damage diagnosis/prevention practices
• Reporting of any follow up on outstanding service jobs, submission of weekly working time sheet
• Working Knowledge of TBS systems Specializing in PLC / Scada
• Understanding of engineering analysis tools, statistical methods and project management tools
• Maintaining a presence and ever improving relationship with major customers through a regular schedule of service calls
• Assisting the Service Team Lead for inspecting on site and site activities as directed
• Reviewing customers systems and recommending services/solutions to improve security, service, and reliability
• Training and development of customers and NTN personnel relating to NTN products
• Understanding of instrumentation and configuration tools, software knowledge is advantageous
• Completing risk assessments for all work on customer sites
• Performing simple to complex repairs and services in LC, LC -MS, GC, GC –MS or bioscience systems

Related to Service Engineer Resume Samples

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Field Service Engineer resume example

If you have technical expertise and you enjoy traveling to out-of-the-way locations, a role as a field service engineer might just be for you.

But how do you go about securing the position?

Well, you need an interview-winning resume that showcases your key skills, and you can find out how to create an engaging application using our top tips and field service engineer resume example below.

Resume templates 

Field Service Engineer Resume Example

From the Field Service Engineer resume example  above, you can see the kind of information your resume will need to include, and the layout you will need to create for an easy-reading experience.

The rest of this guide will show you how to apply this format to your own unique situation, and create a resume that will attract the best employers in your industry.

Field Service Engineer resume layout and formatting

The format and layout of your resume can make or break its success.

Sure, it’s great to pack your resume with lots of impressive skills and knowledge, but if the page is not structured clearly, hiring managers will struggle to find the important stuff!

Above all, your resume should be easy-to-read and professional looking.

Follow these formatting tips to get noticed.

Formatting your resume

• Length: As recruiters have a limited amount of time to review each resume they see, keep your resume to 2 pages or less to increase the chances of it being thoroughly reviewed.
• Font & readability : Readability is the name of the game when it comes to your resume. Ensure yours is a dream to read by using a simple clear font, and breaking the text up with plenty of bullet points and short paragraphs.
• Layout & Structure: A well-designed resume is not just visually pleasing, but it must also be functional. To achieve a functional design, use bold headings and borders to separate the content into clear sections.
• Photos: While a photo is not usually necessary on your resume in the United States, it may be beneficial to include one in regions and industries where it is customary.

Quick tip: Achieving a professional look for your resume can be difficult and time-consuming. If you want to create an attractive resume quickly, try our quick-and-easy Resume Builder and use one of their eye-catching resume templates.

Resume layout

Include the following sections when you write your resume .

• Name and contact details – Make it easy for employers to contact you, by putting these at the top.
• Resume summary – An intro paragraph sitting at the top of your resume, summarizing the reasons why you should be hired.
• Skills section – A short snappy list of your most important skills, that can be quickly digested
• Work experience – Reverse chronological list of your previous jobs – voluntary work and college placements can be included if you have no paid experience.
• Education – List your qualifications and professional training.
• Additional info – An optional section for things like hobbies and interests.

Here’s what to include in each part of your resume.

Contact Details

Make it easy for hiring managers to contact you by adding your contact details to the top of your resume.

Keep this section small to save space and include the following.

• Name and profession title
• Telephone number – Ideally your cell phone so you can answer quickly.
• Location – Add your general location such as LA or New York
• Email address – Use a professional looking one with no nicknames.

You can add a link to your LinkedIn profile if you have one – you do not need to include personal details like date of birth or marital status.

Field Service Engineer Resume Summary

Now it’s time to get into the real content of your resume, starting with the summary.

Your resume summary is a short paragraph at the top of the document, and its jobs is to catch the eye of hiring managers by summarizing all your skills and knowledge that are most important to the roles you are applying for.

How to create a resume summary that will excite recruiters:

• Keep it short: You only have a few seconds to grab a recruiters’ attention and make them commit to your resume, so keep your summary between 4 – 7 lines.
• Tailor to target jobs: To tailor your resume to your target jobs, it’s essential to closely analyze the job description and include as many relevant skills as possible.
• Avoid using cliches: You may be a “ team player who always give 110%” but generic phrases don’t tell employers much about you in reality – stick to factual information.

Field Service Engineer resume summary example

What to include in your field service engineer resume summary.

• Summary of your experience: Summarize the type of work you have done in the past and the ways in which you have contributed to the success of your previous employers.
• Relevant skills: To quickly showcase your suitability for Field Service Engineer jobs, ensure that your summary emphasizes your most relevant skills to the jobs you are applying for.
• Qualifications: Mention any Field Service Engineer qualifications that are important to your profession in the summary briefly, to show you are qualified to carry out the role.

Quick tip: Choose from hundreds of pre-written summaries across all industries, and add one to your resume with one-click in our quick-and-easy Resume Builder . All written by recruitment experts and easily tailored to suit your unique skillset and style.

Core skills section

Your core skills section, positioned just below your resume summary, provides recruiters with a quick glance at 4-10 of your most in-demand skills.

For Field Service Engineer jobs, where hiring managers may receive hundreds of applications, this section can help you stand out and immediately grab their attention.

To be effective, this section should consist of 2-3 columns of bullet points that highlight attributes that are highly relevant to the jobs you are targeting.

Best skills for your Field Service Engineer resume

Technical expertise – Diagnosing, troubleshooting, and repairing technical problems related to equipment, including electrical, mechanical, and software issues.

Equipment maintenance – Utilizing knowledge of equipment maintenance principles, including preventive maintenance and repair, to ensure optimal equipment performance and longevity.

Safety protocols – Utilizing knowledge of safety protocols and practices, including working with potentially hazardous equipment and chemicals, to maintain a safe work environment.

Customer service – Utilizing strong customer service skills to interact effectively with clients, stakeholders, and team members, to provide timely and efficient service and support.

Analytical thinking – Analyzing technical data and diagnosing complex problems, to identify root causes and develop effective solutions.

Effective communication – Interacting effectively with clients, stakeholders, and team members, to communicate technical information and provide training and support.

Project management – Managing technical projects, including setting timelines, budgets, and resources, to ensure that projects are completed on time and within budget.

Cross functional collaboration – Working collaboratively with team members, including other engineers, technicians, and project managers, to achieve common goals and objectives.

Field operations – Utilizing knowledge of field operations, including logistics, scheduling, and travel management, to ensure efficient and effective field service operations.

Data analysis – Analyzing and interpreting technical data, including equipment performance metrics and trends, to identify potential issues and opportunities for improvement.

Quick tip: Our quick-and-easy Resume Builder contains thousands of in-demand skills for every profession that can be added to your resume in seconds – saving you time and greatly improving your chances of landing job interviews and getting hired.

Work experience

So, you’ve got the recruiter interested with your catchy summary… Great work.

Now it’s time to show them the impact you make in the workplace by listing out your previous jobs and what you achieved in each one.

If you have tons of experience, you can condense this part down to the last few years – if you are junior, then you should include as much possible (even volunteering and school work placements)

Structuring your jobs

You probably do a lot in your job, so its vital to break all of that information down into a good structure.

Structure your jobs as follows to make it easy for recruiters to skim through and pinpoint the essential info.

Job outline

Begin each job with a short summary of who the organization is, where you sit within it, and what the main goal of your position is.

Key responsibilities

Next, write up a punchy list of your daily duties and responsibilities, using short bullet points.

Describe how you apply your skills and contribute to the running of the employer’s business – highlighting skills which are applicable to your target jobs.

Key achievements

Round off each job by adding some impressive achievements you made in the role.

Anything you’ve done that has made a big impact on your employer will make a good impression, think; generating revenue, saving costs, or improving a product.

Quantify your achievements with number where possible e.g. “reduced call wait time by 10%”

Example job for Field Service Engineer resume

Coordinated and conducted installation and maintenance for a OilFlow Corporation, a leading manufacturer and supplier of oil and gas equipment with over 300 active sites in the US and Canada.

Key Responsibilities

• Conduct on-site installations, repairs, and maintenance of equipment at customer locations
• Provide technical support and troubleshooting to customers both remotely and in-person
• Perform preventative maintenance to ensure equipment reliability and reduce downtime
• Train and mentor new service technicians, onsite and in the office

Quick tip: Create impressive job descriptions easily in our quick-and-easy Resume Builder by adding pre-written job phrases for every industry and career stage.

Education section

Near the end of your resume add your education section

Experienced candidates should keep it brief and focus on professional qualifications – and junior candidates can include high school diplomas, college degrees etc.

Additional information

If you have anything else to add which is relevant to the jobs you are applying for, the additional info section is the place to add it.

Perhaps you have a hobby which involves relevant skills, or maybe you have some awards or publications worth mentioning.

Writing your own winning Field Service Engineer resume

A winning Field Service Engineer resume should look great, read well, and sell your skillset to hiring managers.

If you follow the steps above, you should be able to bag yourself a top job in no time.

Good luck with your job search!