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Customer Service...

Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

By reviewing job description examples for customer service representatives, you'll be able to identify what technical and soft skills , credentials, and work experience matter most to an employer in your target field.

Customer service representative job description

The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction.

Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. The target is to ensure excellent service standards and maintain high customer satisfaction.

Customer service representative duties:

Open and maintain customer accounts by recording account information

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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26 Customer Service Resume Examples for 2024

Customer Service Resume

Customer Service Resumes by Experience
Customer Service Resumes by Role
Writing Your Customer Service Resume

As the face of the organization, the customer service team is instrumental in building and maintaining a business’s reputation.

To be a successful customer service professional, you must have a wide-ranging skillset—patience, empathy, critical thinking, and detailed knowledge of your company’s products or services.

With such a tall order, you shouldn’t also have to be an expert at building a resume . Our easy resume tips are available at your fingertips!

We’ve analyzed countless resumes and chosen the 26 best customer service resume samples to help you land your next job in 2024 .

Furthermore, we’ll share our recommendations and advice so you can put your best foot forward on your resume; before you know it, you’ll also be ready to tackle your customer service cover letter !

or download as PDF

Customer Service resume example with 10 years of experience

Why this resume works

The best way to do this is by making your points concise and highly relevant to the job to which you’re applying. If you include a resume summary , tailor it to the business to which you apply. As a rule of thumb, the more you customize and fine-tune your resume for each job application, the more likely you are to get an interview.

Entry-Level Customer Service Resume

Choose two tastefully contrasting fonts: one for your section headers, and one for your body text.
Leverage white space throughout your resume to give it a clean, easy-on-the-eye, professional feel.
We suggest bold (but not garish) colors in the header and titles to draw attention.
Say goodbye to excess white space by adding some relevant projects you’ve worked on.
Just make sure they relate to the customer service job description and emphasize your most relevant skills.

Customer Service Associate Resume

Something very impressive on a customer service associate resume is when you’ve gone the extra mile to be certified. Definitely include any licenses or certifications you have in a dedicated “Certifications” section.
Our user-friendly resume templates and Google Docs resume templates allow you to quickly add a section just for certificates and licenses.
For example, “Handled an average of 40+ customer complaints per day with a 93% customer satisfaction rate.”

Customer Service Manager Resume

Don’t worry though! You can easily tailor it by mentioning the specific job title you’re seeking, the company’s name, and any position-specific skills you’ve learned.If these kinds of details paralyze you, take a breath; now, start off your resume-building adventure with one of our free resume templates or Google Docs interactive resumes that already have sections laid out for your objective.
Though including a resume objective is optional, we recommend one if you’ve had a career change, are entry-level, or simply need to effectively fill a little space on your resume.
If you choose to add it, make sure it’s unique and personalized for every application you submit. That’s right. Every single one.

Customer Service Lead Resume

Also, a technical support specialist position might have refined your problem-solving skills and technical knowledge, essential for resolving issues beyond the first line of support. A moment or two when your leadership stance shone brightly is a welcome addition to your customer service lead resume.

Airline Customer Service Resume

In the same line, use larger fonts to draw the hiring manager’s attention to different essential parts of your resume. For example, role titles should be in a larger font and title case format, while terms accentuating your skills, hobbies, contact information, and education should be in uppercase.

Customer Service Call Center Resume

It’s fine even if you mention them in other unrelated job roles. Just ensure that you clearly state how your assistance helped customers in a particular scenario.
If you run out of room in your resume, remember that a cover letter generator can help you expound quickly on the details you care about sharing.

Customer Service Bank Resume

Even if it’s only a short stint, mention how you went beyond resolving technical issues at a desk by adding your ability to make personalized follow-ups, maintain high-data accuracy rates, and implement any customer feedback provided.

Insurance Customer Service Resume

Remember that expertise in communication efficiency, accurate responses align well with the requirements of the role since you will be handling customers.

Client Service Manager Resume

And if you may, add your metrics on improving customer satisfaction to further prove your potential.

Customer Service Specialist Resume

Luckily, customer service is typically a metric-heavy role. From sales to customer reviews to retention, there’s a lot of numbers you can draw upon, such as customer satisfaction scores, how many customers you helped, and sales targets you exceeded.
Metrics draw the eye of the resume reader and increase the length of time they’ll review your customer service specialist resume , which increases your likelihood of getting an interview. Since a hiring manager will, on average, spend six seconds reviewing your resume, hooking their attention quickly is key.

Retail Customer Service Clerk Resume

The structure of your retail customer service resume can either help or hurt the flow of the employer’s reading experience and affect whether or not you get that interview.
We suggest you experiment with an array of resume templates and go for the one that zooms in on your greatest selling points.
Sprinkle in impressive numerical metrics such as team headcounts, sales targets met, and payment processing accuracy percentages whenever possible.

Customer Success Manager Resume

Challenge yourself to prove your impact with metrics.
For example, how much time did you save in labor hours? How much did you increase profits for the company? Provide any details that show how quickly you could boost numbers at the next business that’s smart enough to hire you.
Striking a good balance between hard and soft skills is tricky, but doable—the skills section on your resume can emphasize the soft skills that made those impressive numbers happen in the first place.

Bilingual Customer Support Resume

For example, you can mention the number of reward program members you signed on, the number of customers you helped per shift, the number of performance-based awards you earned, and the percentage of bilingual clients who specifically returned to you for assistance.
Pass the automated tracking system filter by peppering your skills section with relevant keywords you’ve taken the time to mine from the job description .
Just be sure the keywords you glean from the job description truly match the skills you possess! Better to be a master of a few talents than have a surface knowledge of many.

Customer Service Consultant Resume

Having trouble breaking up with the roles you had in high school? You can save old positions in a separate document, just in case. Just reassure yourself that you can discuss this expertise during an interview.
Rather than cramming your work experience down to microscopic font size, try honing in on your most relevant work history.
Since you probably have plenty of experience, you may want to consider including a resume summary , which can give a valuable overview of your skills and how they’ve driven results over the course of your lengthy (10+ years for a summary) career.

Customer Service Agent Resume

As long as you’re not distracting from the content of your resume, go ahead and get a little creative.
Do this by organizing your resume into distinct sections (subheadings are your friend), and use an unexpected pop of color to draw on your personality. Who said your resume has to be boring?
Focus on adding hard skills, like Zendesk, Salesforce, and Microsoft Word.

Customer Service Success Specialist Resume

Hiring managers in the customer service field often have less than a minute to review your resume, so it’s important that you place the most relevant information where they’ll see it!
Emphasize growth in your career by ordering your work experience in a reverse-chronological resume format , meaning that your most recent experience will be listed at the top of the page.
Including numbers in your work experience bullet points shows the employer that you’re great at your job! Ultimately, they’re looking for specialists who can perform the job well, and numbers prove that you can.

Customer Service Coordinator Resume

That’s right. Your resume doesn’t need to look computer-generated to command respect. In fact, using a sprinkle of color can demonstrate your confidence and individuality, making you an even more appealing candidate.
A word of caution: While more companies are valuing the individuality and flair of applicants, there are times when toned-down colors (like deep navy, slate gray, or hunter green) may be more appropriate. This can be especially true if you’re applying to a larger corporate business. Determine what’s best by investigating the customer service job description’s work culture.

Customer Service Advisor Resume

Now, that doesn’t mean you need to bring the entire color wheel to your resume. Instead, focus on grabbing recruiters’ attention by using one or two colors for your section titles. You can start from scratch to find a visually-appealing color, or use a resume template if you’re not artistically inclined.
Take your resume personalization to the next step by adding a career summary section if you’re a total pro in the field with more than a decade of experience. Use this section for some humble bragging and tell hiring managers about your biggest accomplishments over the course of your career. Because if there’s any good time to brag, it’s on your resume, right?

Customer Service Technician Resume

It’s surprisingly easy! Using hard numbers throughout your resume makes hiring managers slow down and read more carefully, plus using metrics supercharges your resume clout and indicates that you know your value (literally).
Don’t be afraid to highlight your hobbies and interests on your resume .
But, please, please ensure you can relate them to the job. If you’re including a super interesting hobby, a hiring manager is almost certainly going to ask you all about it. You better 1.) actually do that hobby, and 2.) be able to relate that hobby to relevant customer service tech job skills.

Customer Service Representative Resume

So, instead of simply adding ‘Sales’ as a skill in your customer service representative resume , use an example of where and how you used said skillset. Try, “Boosted high-end electronic sales by 34% through deep product knowledge and personalized demonstrations.”

Call Center Customer Service Resume

Format your resume so that your most recent experience and achievements are at the top of your call center customer service resume . By doing this, you’re presenting those highlights in a way that they’re the very first thing a recruiter will probably look at.

Professional Customer Service Resume

Let’s say you have a Certified Customer Service Professional (CCSP) certification on your professional customer service resume—it immediately lets a potential employer know you’re well-equipped and ready to provide exceptional customer service.

Customer Service Supervisor Resume

If you know your way around a specific CRM or management software, don’t miss the opportunity to add it to your customer service supervisor resume and show an employer you’re a well-rounded candidate.

Remote Customer Service Resume

By using a remote customer service resume template that’s clutter-free and spotlights what’s really important, you can show a recruiter what they need to see to form a positive opinion of you.

Customer Service Sales Resume

Let’s take the poetry writing, portrait sketching, and vector illustration mentioned in this customer service sales resume . They convey that you have a knack for being creative, understanding design, and paying attention to detail—all of which will come in handy in your professional role.

Related resume guides

Receptionist
Sales Associate
Front Desk Receptionist

4 Tips to Improve Your Customer Service Resume Today

Recruiter points with yellow chalk to job skills and qualifications list on blackboard

Customer service resumes have gone beyond a simple list of experiences and education that prove your worth. Now, they’re as varied as the candidates themselves. Before writing a resignation letter and applying for your next job, check out BeamJobs’ list of recommendations to make your resume sound professional, look neat, and prove without a doubt that you’re the best candidate. We’ll cover:

Customer service skills
Formatting your customer service resume
Quantifying your previous impact
Customizing your resume for each job

Tip 1: Confidently choose your customer service skills

The skills section of a resume might be short, but it packs a punch. This is where you sell what you’re capable of and what you can do. This section is especially important for ATS to keep you in the running, so it’s crucial to pay attention to what skills you possess.

You should list both hard skills (like Microsoft Office Suite, HubSpot, or HelpDesk) and soft skills (like organization, problem-solving, and interpersonal communication). The best place to find applicable skills would be the job description itself—see what’s required for the tasks listed, and then use those tasks to steer you in the right direction.

Let’s say you run across a customer service job description requesting bilingual support like this:

Answer telephone calls and emails promptly in Spanish and English
Maintain and extend client base through positive customer interaction
Excellent verbal and written skills in both Spanish and English
Strong organizational and analytical skills
Flexible—must be able to work independently AND with a team daily

Based on the job description, it’s clear this company values a bilingual, organized individual who is an effective communicator. These skills (as long as they accurately define you) should serve as the foundation of your skills section. And a word to the wise—don’t apply for a job if you can’t honestly say you own the skill set required.

Now, it’s time to tailor your skills section to the job description, which could look like this:

Bilingual (Spanish and English)
Organized
Strong verbal and written communication
Proven customer success
Empathetic
Methodical and thorough documentation
CRM (HubSpot)

Not every customer service job description will look like the one above, so your skills section should reflect the role for which you’re applying.

The following skills would be great additions to other customer service positions:

Data analysis
Metrics-driven
Customer service reporting
Self-motivated
Social media
Creative problem-solver
Inquisitive

Tip 2: Format your resume for the ATS and recruiters

When you open the pages of a book, what’s more inviting: dense blocks of text with little color or short paragraphs with headings, indents, and plenty of white space? The latter is easier to read and, thus, more inviting. Your customer service resume needs to follow the same principle since it’s your first impression. Make the recruiter’s job as easy as possible by being neat, easy to read, and understandable.

There are multiple ways to achieve this, but one of the easiest is to put things in reverse-chronological format . This helps recruiters know immediately where you’re coming from. (For example, if you recently worked as a customer service representative, you’ll have a shorter adjustment period. And even if you were a customer service rep a few years ago, the reverse-chronological order will help recruiters quickly assess your qualifications.)

Further suggestions for keeping your resume easy to read:

Bullet points rely on keywords, essential for making your resume ATS-friendly. The condensed structure and repetitive points also relieve eye strain when reading.
Place the customer service title beneath your name to make it easier for the recruiter to keep that specific job in mind as they scan your resume. This is especially crucial when a company is hiring for multiple positions.
The average time a recruiter spends looking at a resume is six to seven seconds, which means you should only include necessities. Anything else that’s relevant can be brought up in the job interview.
Some companies see them as antiquated, but others like knowing exactly what you’re aiming for. Scan resumes in the job field to see if others include them, and consider reaching out to current employees on LinkedIn for advice.
Primarily, fancy icons or images may confuse the ATS. Beyond that, leaving them off your resume looks more professional; plus, it leaves room for more important things, like skills or awards.

Objective or summary for your customer service resume?

Objectives and summaries are a hot topic for resumes. It’s up to you to decide if an objective or summary is needed for your customer service resume. Typically, objectives/summaries are a good idea if you’re changing careers, you’re an entry-level applicant, or if you want to customize them for each application. Otherwise, it would be best to leave space for other things.

The difference between objectives and summaries rests in their purpose and your level of experience. Both are roughly two to three sentences, but an objective describes your interest and qualifications for the job while a summary highlights your past work . If you have limited experience, you should choose an objective to sell why you’re the best candidate, but if you’re years into customer service, you could include a summary to describe your unique background.

No matter if it’s a summary or an objective, it should always be concise, informative, and personal ; this is your chance to show your personality and skills before the interview, so make it count.

When you write your objective, communicate your reason for applying and why you’d make a great candidate. Avoid making it generic, flat, or too casual:

College graduate looking for work in the customer service industry to start a life-long career. I’m hardworking, great with people, and skilled with computers.

Instead, your objective should be specific, detailed, and unique to both you and the job description. Try something that highlights your skills regardless of your experience level:

For those who have 10+ years of experience, a summary is the best way to go. Poor summaries have limited and vague information:

I’m a manager who is seeking further professional growth. I’m good at resolving conflicts, handling money, and writing reports; looking for a job that will give me experience and career options.

Rather, a summary should be a highlight reel of your accomplishments and expertise. To further showcase your talent, add metrics here, too:

This summary is tailored to the position and outlines the candidate’s experience and skills while being personable and not too formal. By carefully crafting your objective or summary, you can rise above the competition in just two to three sentences.

Tip 3: Leverage metrics on your customer service resume

Leveraging metrics is all about avoiding generality and demonstrating success. Most job description bullets don’t describe how successful, friendly, or efficient you were. However, saying, “Assisted 200+ customers weekly with technical questions with a 98% customer satisfaction rate,” tells the recruiter the specifics of your talents and abilities.

Writing metrics for every single bullet point isn’t necessary, but including an estimate when you can is better than staying vague.

Some customer service metrics to add to your resume include:

Customer satisfaction (CSAT) score: The core aspect of customer service is keeping customers happy, so providing high CSAT scores based on your interaction with customers is bound to get recruiters noticing.
Net promoter score: Just like the CSAT, this gives an insight into how happy customers are with the company.
Employee retention rate: This statistic works well if you’re in a management position with a tight-knit group. That means your leadership has a direct effect on how many customer service reps leave or stay.
Resolution rate: By showing a percentage of solved cases, you demonstrate your effective problem-solving skills and care for the customer.
Customer effort score: This shows how much effort it took to get an issue resolved. Less effort means you’re easier to work with and more effective, which is why a low CES score is useful to add to your resume.
Customer/employee numbers: Providing the number of teammates, employees, or customers you’ve helped or served is a great way to show your capability in helping large volumes of people.

Now that you know what kind of metrics to include, below are some examples of how you can use them in practice. If you have trouble calculating some of the aforementioned metrics, HelpCrunch or Kustomer have some helpful formulas.

Assisted over 250 patrons with technological questions monthly with a consistent 86 CSAT score based on interactions
Extended the client base through positive, empathetic communication, resulting in a net promoter score of over 50
Led a group of 20 employees through conflict resolution training, and updated onboarding processes that improved employee retention by 23%

Tip 4: Customize your customer service resume for the job

Just as every company is different, no customer service position is identical. So, why would you submit the same resume for multiple customer service job applications? Tailoring your resume shows you have researched the job and helps corroborate your candidacy.

Check the following list for advice on how to customize sections of your resume:

Mention the company by name and what you hope to accomplish. Check the “job details” section of the job description to see what the company hopes to achieve, whether it’s boosting customer loyalty or increasing customer satisfaction.
Many customer service jobs require similar skills, but that doesn’t mean your skills should stay stale. Check the job description’s qualifications to scan for skill keywords to use. Keep it under 10 to avoid being excessive.
Include the job description requirements in your resume as much as you can. If the job description says they’re looking for someone who will “standardize quality customer service through positive customer interactions,” mimic that wording on your resume to describe your past achievements. This helps make your resume ATS-friendly while highlighting your skills.
No matter the customer service role you’re seeking, there are many ways to write your resume so that it’s relevant and unique to every application:

Customer service resume

All of these are good ways to customize your job description points.
Include a concise objective that mentions the company by name, and highlight why you’re qualified for the job.
Have you assisted large volumes of customers or boosted overall customer numbers? Have you increased efficiency or used specific software discussed in the job description?

Customer service rep resume

Outcomes like increased sales or error reductions are great metrics to include.
Highlight skills like empathy, friendliness, and negotiation in your skills section and job description bullets.
Include your goals for your interactions with customers, like “established lasting relationships” to draw attention to your interpersonal skills.

Customer service manager resume

Use verbs like “directed,” “led,” or “modeled” to demonstrate productive leadership.
Include a summary to showcase the success of your career so far and what you can bring to your new job.

Entry-level customer service resume

For example, if you were a lab assistant, you had to be highly organized and a great problem-solver, which would work well in a customer service resume.
Stress your ability to work well with people—include any courses, extracurricular projects , or volunteer efforts where you interacted with people consistently.

Retail customer service resume

Include past experience where you solved problems, troubleshot issues, or resolved disagreements.
Anything relating to product management would be an excellent addition—think of past jobs that dealt with marketing or sales, especially if you can provide metrics like increased revenue or reaching sales targets.

Customer success manager resume

CSMs must be able to see trouble coming and steer clear, so include responsibilities where you proactively and positively improved the customer’s experience.
Resilience and tenacity are two core elements of the customer success journey, so long-term projects and goals are solid additions to prove you’re willing to spend the time to get something done right.

Bilingual customer support resume

Include all languages in which you’re fluent in the skills section. Also, make sure to highlight your bilingual (or multilingual) abilities in your objective or summary.
Mention how you improved your customer service strategies or practices as this will show you actively make customer experiences better for everyone.

Customer service consultant resume

CSCs are also great advocates for both the customer and the company. They see things from both the customer’s perspective and the company’s, so keep your resume balanced between your advancements for the company and your success with customers.

The keys to your customer service resume

Resumes are your first impression, so it’s important you make a good one. By taking the extra time to customize and adjust your customer service resume, you’ll catch the eye of hiring managers. With your list of relevant skills, professional formatting, specific job metrics, and customized additions, your resume is sure to stand out from the competition.

Upload your resume to our resume checker to see if your resume meets our AI-powered recommendations. If you’re starting from scratch, use our resume builder , which allows you to create resumes from the ground up with helpful hints and tools from BeamJobs. If you’ve made it this far, it’s safe to say you’re well on your way to crushing your customer service resume!

Customer Service Resume [2024] - Examples & Guide

Looks great, right?! Follow the steps below to create a resume that’ll have employers in a frenzy to hire you.

You’re a customer service representative.

You keep customers satisfied by providing solutions to their concerns.

But now it’s time to ease your future employer’s concerns by providing a resume that shows your value as a customer service employee.

This involves highlighting your most notable skills and experiences.

Not sure how to do this?

Well, just follow the simple steps in this guide.

An example of a finished customer service resume that works
How to write a customer service resume that’ll fill up your interview diary
How to make a customer service resume stand out [with top tips & tricks]

Before we get into the details, you can check the customer service resume example at the top, created with our very own resume builder .

Looking fore more specific resume examples? Check out this list of customer service resume examples:

Barista Resume
Bartender Resume
Server Resume
Waiter Resume
Receptionist Resume
Cashier Resume
Event Planner Resume
Flight Attendant Resume
Bar and Restaurant Manager Resume

How to Format a Customer Service Resume

Before you can serve the hiring manager, you need to organize your work station!

But what do we mean by this?

Well, just like your work station, your resume needs to be arranged in a way that doesn’t lead to confusion and delays.

Choosing the correct resume format allows the hiring manager to instantly see your most notable achievements, instead of having to hunt for them.

The most common resume format is “ reverse-chronological ”, and it is one that we always recommend to customer service representatives.

The following two resume formats also get our approval…

Functional Resume – If you’ve got the natural talent to help customers, but lack the hands-on experience, this resume format is recommended. A functional resume focuses on skills, which makes it ideal for those who lack experience or who have gaps in their employment history.
Combination Resume – Have previous experience in the customer service industry? Then you may want to use this format. Specifically, the format combines both “Functional” and “Reverse-Chronological”.

Use a Customer Service Resume Template

Right, time to fire-up your text editor and get typing!

But wait there.

Although great for creating simple files, there are better alternatives when creating a customer service resume.

You see, text editors don’t hold its structure, which can result in layout breakages.

Want to avoid an afternoon of headache? Use a customer service resume template. You can tailor any of the following resume templates for a customer service specialist resume.

What to Include in a Customer Service Resume

The main sections in a customer service resume are:

Work Experience
Contact Information

To really make an impression, you can also add these optional sections:

Awards & Certification
Volunteer Experience

Interests & Hobbies

So those are the customer service resume sections , but what do you write for each of them?

Let’s find out!

Want to know more about the different sections? View our guide on What to Put on a Resume .

How to Correctly Display your Contact Information

You should treat your contact section with the same care that you treat your customers.

Failure to do so could result in misspellings and wrong numbers, which makes it impossible for the recruiter to offer you an interview!

The contact information section on your resume must include:

Professional Title – Align this to the role you’re applying for, so “Customer Service Assistant”
Phone Number – Check each number carefully
Email Address – Keep your email professional ([email protected]), unlike that one from your childhood ([email protected]).
Location – City+Country
Optional - relevant social media
Joe Blogs - Customer Service Assistant. 101-358-6095. [email protected]
Joe Blogs - Customer Service Hero. 101-358-6095. [email protected]

How to Write a Customer Service Resume Summary or Objective

Establishments are always on the lookout for customer service representatives.

But this fact only makes competition more intense.

And with this in mind, we shouldn’t be surprised that recruiters spend just a few seconds on each resume.

If only there was a way to get the recruiter hooked and read through your whole resume?

Fortunately, you can this with a resume summary or objective .

As a customer service representative, you know that friendly introductions go a long way. Similarly, both resume summaries and objectives are short paragraphs that introduce your skills and experiences.

But what is the difference between a summary and an objective?

A resume summary is a 2-4 sentence summary of your most notable restaurant experiences and achievements.

Enthusiastic customer service representative with five years of retail experience responding to all manner of customer inquiries. Career highlights included being awarded “Employee of the Month” for 36 months out of 48 months and receiving 99% positive customer survey results at XYZ Convenience. Seeking a role at ABC Tech, where my service skills can be leveraged to achieve and maintain the highest level of customer service.

A resume objective is a 2-4 sentence snapshot of your goals and aspirations.

Passionate and hard-working student working towards graduating with a BA in History from UT Austin. Relevant experience includes serving customers in a campus bar. Eager to become the new customer service representative role at XYZ Tech to leverage interpersonal skills for the highest quality of service.

Got relevant work experience? Use a resume summary.

Got the skills, but can’t back it up with experience? Use a resume objective.

How to Make Your Customer Service Work Experience Stand Out

Recruiters hate nothing more than risk.

You see, their job is on the line if they hire the wrong person.

As such, you need to prove you have what it takes, and your work experience section is the easiest way to do that

Here’s the best way for customer service representatives to structure the work experience section:

Position name
Company Name
Responsibilities & Achievements

Customer Service Representative

YXZ Convenience Store

03/2017 - 04/2021

Achieved highest up-sell rates in both 2017 (2.8%) and 2019 (3.2%)
Worked at the customer information desk for 10+ hour shifts
Welcomed 1000+ customers during store opening event
Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner

The key here is to showcase how valuable you were to your previous employer. Doing so will have companies competing against each other for your skills.

Instead of saying…

“Spoke to all customers”

“Won “Employee of the Month” three months in a row by engaging with customers in personal, yet professional manner”

Simply put, the first sentence states that you spoke with customers, but it doesn’t say whether you were successful in doing so.

The second statement goes into more detail and backs-up your claims with awards.

What if You Don’t Have Any Work Experience?

Maybe you’re a student looking for their first customer service job?

Or maybe, you have experience in the field, but never in a retail environment?

Don’t worry, as there are ways to get around this.

All you need are the core job skills and a willingness to learn.

And you can showcase this with related job experience or school projects.

For example, if you’ve ever worked as a cashier, you can talk about any crossover skills and experiences. Just like a customer service representative, you were friendly, dealt with customers concerns, and operated a POS/computer.

Use Action Words to Make Your Customer Service Resume POP!

Let’s image that you’re a job recruiter.

Sitting down to read the same generic resumes, one after another.

No one stands out. In fact, all resumes are blending into one.

This exercise highlights the importance of making your resume different from the other applicants.

One of the best ways to do this is to use power words :

How to Correctly List your Education

After showcasing your experiences, you should delve into your education to date.

There’s no magic tricks with this section, just enter your education history in this format:

Degree Type & Major
University/School Name
Years Studied
GPA, Honours, Courses, and anything else you might want to add

High School Diploma

Lynbrook High School, California

Graduated 2018

Still concerned about your education section?

The answers below may help you:

What if I haven’t finished my current education yet?

No problem. Just mention your education to date

Should I include my high school education?

It’s recommended to only include your highest form of education. If that’s your high school diploma, then list it

What do I put first, my education or experience?

For a bartender role, your experiences always come first

Need more advice? Check out our guide on how to list education on a resume .

Top 10 Skills for a Customer Service Resume

Whether you’re skilled enough to multi-task while on the phone or operate POS systems with ease, the recruiter is waiting to find out.

However… to keep your resume to one page, you can’t list every skill you own.

So, which skills don’t make the cut?

It comes down to looking at the job description to identify what the company wants from their new customer service representative.

Will the specific skill be beneficial to the company?

If so, list it!

For some inspiration, here are some of the best customer service resume skills:

Hard Skills for Customer Service Professionals:

Computer Skills
Mathematical Skills
Product Knowledge
Point of Sale (POS) Systems

Soft Skills for Customer Service Professionals:

Personable and friendly
Endurance (long hours)
Conflict resolution
Time management
Team player
The hiring manager will typically ask interviewees for examples of when they have shown the skill listed. As such, only include skills that you actually posses.

Here’s a more comprehensive list of 100+ must-have skills this year .

What Else Can You Include?

Ask yourself one question..

Is your resume the BEST it can be?

Although we have completed every essential resume section, we have to do everything it takes to win that interview.

Adding the following sections could be the deciding factor in whether you’re interviewed for the customer service representative role or not.

Awards & Certifications

Have you ever won an employee of the year (or month) award?

Have you completed any additional courses to expand your knowledge?

Whether it’s an award or certification, make space for this section if you have something that you’re proud of.

Here are some quick example:

Employee of the Year 2019 – XYZ Convenience
Learning How to Learn – Coursera Certificate

Applying to an establishment in China Town?

Then being fluent in Mandarin is a good way to shortcut your resume to the top of the pile.

Whether the job description requires it or not, being able to speak multiple languages is impressive – and no one can argue with that!

Rank the languages by proficiency:

Intermediate

Now, you may be wondering, “how does my love of animals affect my customer service skills?”

Well, it doesn’t.

But employers want customer service representatives who will fit in with the rest of the staff.

Your hobbies allow the hiring manager to see behind your qualifications and learn more about who you REALLY are.

Here’s which hobbies & interests you may want to mention.

Include a Cover Letter with Your Resume

As a customer service representative, you need to leave a positive impression.

Your application is no different.

And the best way to leave an unforgettable impression is to write a convincing cover letter.

You see, resumes give the vital information, but nothing speaks to a recruiter like a cover letter that delves deeper into who you are and why you want the job.

Here’s how to create a structure that works.

You should complete the following sections:

Personal Contact Information

Include your full name, profession, phone number, email, and address

Hiring Manager’s Contact Information

Include their full name, position, location, email

Opening Paragraph

To hook the hiring manager, the start of your resume needs to pack a punch. Use concise language to mention:

The position you’re applying for
Your experience summary and best achievement to date

Once you’ve sparked the hiring manager’s interest, you can delve further into the following specifics:

Why you chose this specific establishment
What you know about the establishment’s culture
How your skills will be beneficial to the establishment
If you have worked in similar industries or positions before

Closing Paragraph

Avoid ending the conversation abruptly, you should:

Conclude the main points of your letter
Thank the hiring manager for their time and the opportunity
End with a call to action. This is a good way to continue the conversation further. A simple “At your earliest opportunity, I’d love to discuss more about how I can help XYZ with...” will work.

Formal Salutations

Although this letter shows your personal side, the letter should end professionally. Use something like, “Kind regards” or “Sincerely.”

For extra advice and inspiration, read our step-by-step guide on how to write a cover letter .

Key Takeaways

You know your customer service skills are good enough to get the job.

And if you follow the above advice, the recruiter will know that too!

Let’s conclude what we’ve learnt:

The resume format needs to suit your specific situation. Prioritize the reverse-chronological format, and then follow the content layout tips
Use an attention-grabbing resume summary or objective
In your work experience section, show your value by highlighting your most relevant and best achievements, rather than day-to-day duties
Attach a convincing cover letter for a personable application

That was a lot of information, but now you’re all set to make a Customer Service resume of your own!

Customer Service Resume Examples For 2024 (20+ Skills & Templates)

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Looking to land more job offers in Customer Service?

You're going to need a great resume. This comprehensive guide provides proven strategies, skills, templates, and examples for writing a job-winning Customer Service resume based on data from coaching thousands of successful job seekers.

From top to bottom, this guide will equip you with the tools you need to write an outstanding Customer Service resume and increase your chances of landing the job of your dreams.

Here's what we're going to cover:

What To Know About Writing A Job-Winning Customer Service Resume
The Best Skills To Include On An Customer Service Resume

How To Write A Job-Winning Customer Service Resume Summary

How to write offer-winning customer service resume bullets.

3 Customer Service Resume Examples

The 8 Best Customer Service Resume Templates

Here's the step-by-step breakdown:

Customer Service Resume Overview: What To Know To Write A Resume That Wins More Job Offers

Wondering what companies are looking for when they're hiring someone for their Customer Service team?

Excellent communication and problem-solving skills are at the top of the list, but employers are also looking for things like empathy and positive attitude. Being able to work well under pressure, adaptability and technical proficiency are also important. Employers are looking for candidates who pay attention to detail, have excellent time management skills and are dedicated to ensuring customers have a top-notch experience.

Your resume should show the company that your personality and your experience encompass all of these things.

Additionally, there are a few best practices you want to follow to write a job-winning Customer Service resume:

Tailor your resume to the job: Make sure to read the job description carefully and tailor your resume to the specific requirements of the role (we'll show you how in the next section!).
Highlight your customer service skills: Emphasize your customer service skills, such as problem-solving, active listening, and conflict resolution, and give specific examples of how you have used these skills in your previous roles.
Include relevant experience: Focus on your customer service experience and include specific details about your responsibilities and accomplishments.
Use keywords: Make sure to use keywords relevant to the customer service role, such as “customer support,” “communication skills,” and “problem-solving” (more on keywords in a second)
Keep it concise: Keep your resume concise and to the point, using bullet points to highlight your achievements and experience.
Proofread: Carefully proofread your resume for errors and typos, as these can give a negative impression to potential employers.

Let's dive deeper into each of these so you have the exact blueprint you need to see success.

The Best Customer Service Skills To Include On Your Resume

Keywords are one of the most important factors in your resume. They show employers that your skills align with the role and they also help format your resume for Applicant Tracking Systems (ATS).

If you're not familiar with ATS systems, they are pieces of software used by employers to manage job applications. They scan resumes for keywords and qualifications and make it easier for the employers to filter and search for candidates whose qualifications match the role.

If you want to win more interviews and job offers, you need to have a keyword-optimized resume. There are two ways to find the right keywords:

1. Leverage The 20 Best Customer Service Keywords

The first is to leverage our list of the best keywords and skills for an Customer Service resume.

These keywords were selected from an analysis of real Customer Service job descriptions sourced from actual job boards. Here they are:

Customer Service
Communication
Flexibility
Organization
Team Member
Microsoft Office

2. Use ResyMatch.io To Find The Best Keywords That Are Specific To Your Resume And Target Role

The second method is the one I recommend because it's personalized to your specific resume and target job.

Customer Service Skills To Include On Resume

Open a copy of your updated resume
Open a copy of your target job description
Head over to ResyMatch.io
Copy and paste your resume on the left and then do the same for the job description on the right
Hit scan and review the results

ResyMatch is going to scan your resume and compare it to the target job description. It's going to show you the exact keywords and skills you're missing as well as share other feedback you can use to improve your resume.

Here's a video walking through this whole process:

You have a very short window of time to capture an employer's attention–an average of six seconds, to be exact.

To land more interviews an offers, you have to make each one of those seconds count. Start by putting the exact information the reader is looking for at the very top of your resume.

A quick Google search will tell you that a Summary or an Objective should hold this top spot but, unfortunately, that traditional advice simply won't capture your reader's attention. Winning in today's job market means using a more modern approach, what I like to call a “Highlight Reel.”

Here's how it works:

Highlight Reels: A Proven Way To Start Your Resume And Win More Jobs

The Highlight Reel is exactly what it sounds like.

It's a section at the top of your resume that allows you to pick and choose the best and most relevant experience to feature right at the top of your resume.

It's essentially a highlight reel of your career as it relates to this specific role! I like to think about it as the SportsCenter Top 10 of your resume.

The Highlight Reel resume summary consists of 4 parts:

A relevant section title that ties your experience to the role
An introductory bullet that summarizes your experience and high level value
A few supporting “Case Study” bullets that illustrate specific results, projects, and relevant experience
A closing “Extracurricular” bullet to round out your candidacy

The next two bullets are “Case Studies” of specific results they drove at their company. Finally, their last bullet focuses on a volunteering stretch project that led to some amazing results.

This candidate has provided all of the info any employer would want to see right at the very top of their resume! The best part is, they can customize this section for each and every role they apply for to maximize the relevance of their experience.

Here's one more example of a Customer Service Highlight Reel:

While the content in this example is a bit more light, you can see all of the elements of a great Highlight Reel (especially the emphasis on measurable outcomes and results!).

If you want more details on writing a killer Highlight Reel, check out my full guide on Highlight Reels here.

Bullets make up the majority of the content in your resume. If you want to win, you need to know how to write bullets that are compelling and value-driven.

Unfortunately, way too many job seekers aren't good at this. They use fluffy, buzzword-fill language and they only talk about the actions that they took rather than the results and outcomes those actions created.

The Anatomy Of A Highly Effective Resume Bullet

If you apply this framework to each of the bullets on your resume, you're going to make them more compelling and your value is going to be crystal clear to the reader. For example, take a look at these resume bullets:

❌ Responsible for increasing client satisfaction rates.

✅ Improved customer satisfaction rates by 15% in 6 months through proactive communication and timely issue resolution, boosting retention and revenue.

The second bullet makes the candidate's value so much more clear, and it's a lot more fun to read! That's what we're going for here.

That said, it's one thing to look at the graphic above and try to apply the abstract concept of “35% hard skills” to your bullet. We wanted to make things easy, so we created a tool called ResyBullet.io that will actually give your resume bullet a score and show you how to improve it.

Using ResyBullet To Write Crazy Effective, Job-Winning Resume Bullets

ResyBullet takes our proprietary “resume bullet formula” and layers it into a tool that's super simple to use. Here's how it works:

Head over to ResyBullet.io
Copy a bullet from your resume and paste it into the tool, then hit “Analyze”
ResyBullet will score your resume bullet and show you exactly what you need to improve
You edit your bullet with the recommended changes and scan it again
Rinse and repeat until you get a score of 60+
Move on to the next bullet in your resume

Let's take a look at how this works for the two resume bullet examples I shared above:

First, we had, “Responsible for increasing customer satisfaction rates.”

ResyBullet gave that a score of 0/100. Not only is it too short, but it's missing relevant skills, compelling language, and measurable outcomes:

Bad example of a customer service resume bulelt

Now, let's take a look at our second bullet, “Improved customer satisfaction by 15% tin 6 months through proactive communication and timely issue resolution, boosting retention and revenue.”

ResyBullet gave that a 73 / 100. Much better! This bullet had more content focused on the specific criteria the hiring team is looking for. We can see by exactly how much they increased customer satisfaction, the skill and method they applied, and that it all resulted in an overall increase in customer retention and company revenue.

Good example of a customer service resume bullet

Now all you have to do is run each of your bullets through ResyBullet, make the suggested updates, and your resume is going to be jam packed with eye-popping, value-driven content!

And if you want to learn more about the underlying strategies behind writing great resume bullets, check out this guide.

3 Customer Service Resume Examples For 2023

Now let's take a look at all of these best practices in action. Here are three resume examples for different situations from people with different backgrounds:

Customer Service Resume Example #1: A Traditional Background

Customer Service Resume Example #2: A Non-Traditional Background

For our second Customer Service Resume Example, we have a candidate who has a non-traditional background. In this case, they are coming from the wellness industry but have experience working directly with customers. Here's an example of what their resume might look like when applying for Customer Service roles:

Customer Service Representative Resume Example #2

Customer Service Resume Example #3: Senior Customer Service With Masters Degree

For our third Customer Service Resume Example, we have a candidate who has 5+ years of experience and a Masters degree. Here's an example of what their resume might look like when applying for Customer Service roles:

At this point, you know all of the basics you'll need to write an Customer Service resume that wins you more interviews and offers. The only thing left is to take all of that information and apply it to a template that's going to help you get results.

We made that easy with our ResyBuild tool . It has 8 proven templates that were created with the help of recruiters and hiring managers at the world's best companies. These templates also bake in thousands of data points we have from the job seekers in our audience who have used them to land job offers.

Just click any of the templates below to start building your resume using proven, recruiter-approved templates:

ResyBuild For Account Manager Resume Templates

Key Takeaways To Wrap Up Your Job-Winning Customer Service Resume

You made it! We packed a lot of information into this post so I wanted to distill the key points for you and lay out next steps so you know exactly where to from here.

Here are the 5 steps for writing a job-winning Customer Service resume:

Start with a proven resume template from ResyBuild.io
Use ResyMatch.io to find the right keywords and optimize your resume for each role you apply to
Start your resume with a Highlight Reel to immediately grab your target employer's attention
Use ResyBullet.io to craft compelling, value-driven bullets that pop off the page
Compare the draft of your resume to the examples on this page to make sure you're on the right path
Use a tool like HemingwayApp to proofread your resume before you submit it

If you follow those steps, you're going to be well on your way to landing more Customer Service interviews and job offers.

Laura Lorta

Laura is an Editor at Cultivated Culture. She transitioned from teaching into the world of content so she's no stranger to career pivots. She also has a bachelors in Entrepreneurship and a Masters in Curriculum & Instruction / Bilingual Education. She currently shares job search advice to help people like you land jobs they love without applying online.

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Customer Service Representative Resume Example

Resume Examples

Common Tasks & Responsibilities
Top Hard & Soft Skills
Action Verbs & Keywords
Resume FAQs
Similar Resumes

Common Responsibilities Listed on Customer Service Representative Resumes:

Respond to customer inquiries via phone, email, and chat
Resolve customer complaints and issues in a timely and professional manner
Process orders, returns, and exchanges
Provide product information and recommendations to customers
Maintain accurate customer records and order information in CRM system
Collaborate with other departments to ensure customer satisfaction
Identify and escalate complex issues to senior customer service representatives or managers
Participate in training and development programs to improve customer service skills
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction scores
Continuously seek opportunities to improve processes and procedures to enhance the customer experience.

Speed up your resume creation process with the AI-Powered Resume Builder . Generate tailored achievements in seconds for every role you apply to.

Customer Service Representative Resume Example:

Reduced customer complaint resolution time by 37% through developing effective customer relationship management strategies.
Achieved significant increase in customer satisfaction through proactive customer service methods.
Managed successful relationships with customers by responding swiftly to inquiries and using quality assurance to maintain efficiency.
Researched and implemented operational strategies that supported KPIs and significantly improved customer experience
Earned recognition for exemplary customer service through successfully managing product changes across organization
Proactively identified customer needs, successfully promoting and cross selling products to support organizational requirements
Designed and launched a customer feedback program that resulted in a 27% growth in customer loyalty;
Integrated customer service data with customer Relationship Management software, improving work efficiency by 32%;
Quickly addressed and solved customer inquiries, reducing response time by 45%.
Customer Relationship Management
Proactive Customer Service
Quality Assurance
KPI Management
Data Integration
Customer Feedback
Cross-selling
Problem Solving
Time Management
Product Knowledge
Conflict Resolution
Active Listening
Documentation
Organizational Skills
Interpersonal Communication
Empathy & Compassion
Communication

Top Skills & Keywords for Customer Service Representative Resumes:

Hard skills.

Customer Service Software (e.g. Zendesk, Freshdesk)
Communication Skills
Multitasking
Sales Skills
Technical Troubleshooting
Typing Speed
Knowledge of CRM Systems

Soft Skills

Communication and Interpersonal Skills
Active Listening and Empathy
Problem Solving and Critical Thinking
Time Management and Prioritization
Adaptability and Flexibility
Patience and Tolerance
Conflict Resolution and Negotiation
Customer-Centric Mindset
Attention to Detail and Accuracy
Positive Attitude and Enthusiasm
Teamwork and Collaboration
Emotional Intelligence and Relationship Building

Resume Action Verbs for Customer Service Representatives:

Communicated
Collaborated
Prioritized
Followed up
Facilitated
Investigated
Coordinated

Generate Your Resume Summary

Resume FAQs for Customer Service Representatives:

How long should i make my customer service representative resume, what is the best way to format a customer service representative resume, which keywords are important to highlight in a customer service representative resume, how should i write my resume if i have no experience as a customer service representative, compare your customer service representative resume to a job description:.

Identify opportunities to further tailor your resume to the Customer Service Representative job
Improve your keyword usage to align your experience and skills with the position
Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Customer Service Representatives:

Customer service specialist, customer service associate, customer service coordinator, customer service lead, customer service executive, customer support specialist, customer service manager, senior customer service manager.

Technical Customer Service Representative Resume Samples

A Technical Customer Service Representative provides help and delivers solutions to the technical issues of the customers by identifying the problems, making research and providing subsequent guidance to resolve the issue. A Well-crafted Technical Customer Service Representative resume demonstrates key job duties for these Reps such as guiding the users, providing excellent support system solutions, supporting in program development and training customers on how to use the products safely, troubleshoot customers’ problems with proper product and service recommendations and evaluate the system problem by recommending enhancements.

Skills relevant to this job post and added in the resume include customer service experience, practical help desk, good knowledge of operating systems and its relevant hardware and serenity in difficult situations. Those interested in this field of work should display a Bachelor’s degree in IT, Computer Science or its related field.

Resume Samples
Customer Service
Technical Customer Service Representative

Technical/Customer Service Representative Resume

Headline : Technical/Customer Service Representative with 6 plus years of experience, seeking a challenging yet fulfilling position that will utilize my management and customer service experience to its full potential.

Skills : Customer Service, Call Center, CSR, Bilingual, Customer Care, Microsoft Office Suite, Typing 50 Wpm/Data Entry, Call Center Experience, Customer Service, Collections

Description :

Answering phone calls throughout the day relating to product, customer or technical issues.
Building relationships with distributors by providing top notch customer service.
Running monthly reports for department expenses (service order, RMAs, customer relations accounts, etc.).
Staying up to date with individual state plumbing codes pertaining to bath products (baths, sinks, etc. ).
Inspecting special order products and make sure they meet MTI baths standards.
Troubleshooting electrical systems pertaining to pumps, blowers, heaters, solenoids and so on.
Assisting the distributors and sales reps with MTI baths policies and procedures in regards to orders and RMA requests.
Processing warranty claims and dispatch technicians on service orders covered by MTI baths warranty terms.
Praising in MTI baths monthly newsletter, numerous times, for outstanding customer service (copies of newsletters and individual emails available upon request).
Nominated as replacement for MTI baths customer service manager, upon retirement.

Technical Customer Service Representative I Resume

Summary : Technical Customer Service Representative with 14 plus years of experience in the Engineering domain is seeking to secure employment commensurate with my abilities, experience and academic training.

Skills : Customer Service Expert, Exceptional Problem Solver, Ability To Describe A Task In Great Detail Over The Phone., Remote Troubleshooting, Strong Organizational, Adept Knowledge Of Microsoft Windows

Technical Customer Service Representative I Resume Example

Responsible for overseeing the transition of newly acquired license from beginning to end.
Reviewing all sales orders and business-related activities to ensure contract compliance.
Responding quickly, courteously, discreetly and accurately by phone, fax or mail.
Responsible for developing and maintaining a relationship with major airlines such as United, American Airlines, Delta, Air France etc.
Liaising support during pre-delivery and post-delivery including activities within order processing, customer relations, and sales support.
Meeting the customer due dates on all orders or notifying the customer as early as possible if a delay is imminent.
Developing a good working relationship with internal and external customers.
Responsible for generating information to support forecast and buy ahead request that support MRO Turn-Around-Time (tat).

Senior Technical Customer Service Representative Resume

Summary : Senior Technical Customer Service Representative with 9 plus years of experience is seeking an opportunity to be employed with your company. I feel that with my previous work experience in the industry and work environment of customer service in a call center enables me to add a value in working for your business, plus my educational background allows me to offer a broad perspective of useful knowledge and the willingness to change and learn.

Skills : Windows Xp/7/10, Linux, Software / OS Installation, Configuration Maintenance, And Patching, Data Backup, Microsoft Office, Network Troubleshooting, Active Directory Experience, VMWare Experience, Cloud Computing Experience, Windows Server Experience

Assisting the agents with questions on next steps needed to help the customers.
Offering guidance to agents on where to locate within resource tools to guide them through calls with confidence.
Coaching agents to improve their metrics and performance to help towards their success and to ensure company standards are exceeded, when the team lead is away, manage the team as if the lead was there themselves.
Processing the needed emails to company groups to make sure issues related to employees, orders, and broadcasting business is correctly reported and monitored.
Working to maintain team morale and make sure they are kept directed towards excellence.
Answering calls from customers, dealing with issues from issues with signal/service to billing issues.
Troubleshooting issues with signal issues, equipment issues, connection issues, and any other issues where customers are not receiving optimal service from DirecTV.
Processing the orders for customers can be installation orders, work orders for service issues, or equipment replacement orders when customers need a receiver or remote replaced.
Maintaining company standards as for metrics, such as handle time, claims, callbacks.

Technical Customer Service Representative Resume

Summary : Technical Customer Service Representative with 13 years of experience is seeking to obtain a position as a team-player in a people-oriented, well-established organization where I can maximize my knowledge and experience in a challenging environment to achieve the corporate goals.

Skills : Proficient In SAP And CRM Business Application, Oracle CRM OD, Google Products, Agile Competent In Microsoft Office Suite (Word, Excel, PowerPoint) Good Interpersonal, Problem Solving And Analytical Detail-oriented.

Technical Customer Service Representative Resume Sample

Answering large volume of inbound calls and dispatch service request calls as needed to the service representative.
Providing professionally written responses to internal/external customers via phone, email, and fax.
Effectively and efficiently addressing the customers special needs and requirements, including the resolution of complaints and issues.
Providing support to field sales representatives and customers such as SDS interpretation, specific product information(properties, usage, test factors etc. ), cross reference of products, product specification sheets, and labels.
Identifying the trend with product/equipment issues and cross-functional departments to determine the root cause and fix.
Actively participating in ongoing training to develop expertise- (subject matter expert).
Maintaining the acceptable metrics as set out by the customer service division.
Communicating with quality control, regulatory, RD etc. on regular basis.

Objective : Technical Customer Service Representative with 2 years of experience is seeking to add value in a people-oriented company by applying my skills and experience in office coordination, administration, and customer service where there is a need to assure a broad cooperative effort through the use of sound planning, strong administration, customer assistance, and skills of persuasion to achieve goals.

Skills : Microsoft Office Suite, Typing 50 Wpm/Data Entry, Call Center Experience, Customer Service, Collections

Answered inbound calls and provided assistance with customer questions that surrounded technical support for GPS services.
Partnered with car dealerships to help resolve technical issues with customers implementing Bluetooth and GPS devices.
Verified customer issues, and acted as a liaison between customers and appropriate departments to obtained viable resolutions.
Drove revenue and customer loyalty by researching discounts and specials available to long-term customers.
Communicated regularly with executives and customer advocates, following up on action items that were requested by leadership.
Screened and handled email and telephone communications, escalating issues per guideline criteria.
Maintained and supported the web-based learning resources in a large enterprise environment.
Performed highly complex troubleshooting of telephone and internet customer care issues (provisioning, switch related, and network related issues).

Summary : Technical Customer Service Representative with 14 plus years of experience is seeking to develop a long-term career with a professional organization through the use of my communications training, dedication, and professionalism.

Skills : Microsoft Office, CSS, CIS, Advantex, SAP, Excellent Organizational And Interpersonal, Microsoft Vista, Word, Excel, Outlook, Access Type 30 WPM 10-key Operation, Maintenance And Minor Repair To Copiers, Faxes, And Printers

Responsible for answering customers technical calls efficiently, accurately and in a professional manner using excellent customer service skills.
Responsible for contacting customers re customer service issues specifically with a view to retaining customers or checking for potential fraud.
Assuming responsibility for learning, in detail, about company products and using this knowledge to solve customers technical problems and seeing these through to completion.
Identifying and records all customer calls and providing troubleshooting aids to assist colleagues in solving problems for the future.
Providing the comprehensive quality feedback and suggestions on training needs, other improvements and quality shortcomings to their team supervisor.
Reporting accurately on calls inbound and outbound, recording calls and call details on company systems.
Providing billing payment inquiries plus navigation of both equipment and website features functions.

Objective : Resourceful and meticulous Technical/Customer Service Representative with 3 plus years of experience who consistently meets and exceeds productivity goals. Proven ability to troubleshoot issues quickly while maintaining a high level of professionalism, patience, and efficiency.

Skills : 35 WPM, Customer Service, Receptionist, Technical Support

Recognized for having one of the top 10 top ops (overall performance score) in March 2016.
Answering incoming calls for potential and current subscribers of Gannett publications.
Identifying the customers' needs, clarifying information, researching every issue and providing solutions and/or alternatives.
Assisting the customers with updating account information such as the payment method or due date.
Adhering to the daily schedule and meeting the quality and efficiency requirements.
Training new employees on how to keep the proper call flow to minimize dissatisfaction and increase customer loyalty.
Took inbound calls to resolve issues with delivery of more than 100 different newspapers across the US.
Assisted the customers' inquiry with starting a new subscription by providing detail and value of the newspaper.

Objective : Resourceful and action-oriented and well-trained Technical Customer Service Representative with 2 years of experience, able to bridge the gap between business needs and technology, known for technical expertise and a commitment to superior customer service.

Skills : Unix, VOIP, Web Design, Windows Server, C++, PHP, HTML/CSS, Database Management, Javascript/Java,

Technical Customer Service Representative Resume Format

Communicated the technical guidance and instruction to staff and end users on the use of applications and systems.
Received, prioritized, documented and actively resolved the end user requests, tickets, and tasks.
Tracked open tickets and monitored the ticket progress and closed ticket items when problems are resolved.
Interfaced with the HR generalist and international partners to resolve issues involved with active directory and PeopleSoft for access to learning and development resources.
Resolved hardware/software conflicts or malfunctions, usually via Webex or similar live online session.
Received and processed support requests via phone or email/ticket system.
Process return phone calls to customers if technical problems were incurred during the customer's initial incoming phone call.

Headline : Technical Customer Service Representative with six years of experience in Sales and Customer Service Ability to work in a team environment, multitasker, goal oriented and results driven Proficient in Microsoft Office.

Skills : Microsoft Vista, Word, Excel, Outlook, Access Type 30 WPM 10-key Operation, Maintenance And Minor Repair To Copiers, Faxes And Printers

Technical Customer Service Representative Resume Template

Processing orders, forms, and requests from customers and internal departments.
Developing and maintaining the positive relationships with new and existing clients.
Serving as the primary contact for clients and providing high-level customer service.
Training the new and existing employees on system processes and bau activities.
Providing product and service guide to the client based on their purchasing requests.
Providing answers to clients by identifying problems, researching answers and guiding clients through corrective steps.
Greeting the inbound calls with the highest standards of courtesy and professionalism.
Responding to customer inquiries and concerns about current or past bills by researching and identifying solutions.
Generating new business and expanding relationships with current customers by selling products and services.

Objective : Technical Customer Service Representative with 3 years of experience skilled in working independently and as an enthusiastic team player. More than ten years of administrative experience in diverse business settings. Highly organized and professional, able to establish long-term, positive relationships with clients, co-workers and outside resources.

Skills : Estimated Institutional Casework Projects, Handled Change Orders, Done Data Entry, Completed Architectural And Mechanical AutoCAD Drawings, Managed Projects And People

Served as the main technical support contact for over 200,000 customers in over 80 different countries.
Implemented a help desk system to handle and track all customer issues and trends.
Created a knowledge base to help customers self-service and allow sharing of cross-departmental information.
Trained other staff to deal with technical issues and established response guidelines.
Traveled internationally to provide on-site technical and product support at various events.
Assisted in managing customer database and other backend customer service platforms.
Handled customer calls and emails troubleshooting technical issues in a professional, efficient, and effective manner.
Provided information needed to make a purchasing decision regarding their account. Accurately entered subscriber data into GICS, updating information as necessary.
Maintained a thorough understanding of the products and services supported by the GCSC.
Followed-up with subscribers to ensure resolution of concerns or requests.
Maintained scheduled adherence and was able to react to change productively and handle other essential tasks as assigned.

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Customer Service Representative Job Description

4 min read · Updated on September 02, 2021

In order to ensure your professional resume will support your goals, use this customer service representative job description to inform what you should highlight on your resume.

Customer service representative job description

Customer service representative duties:

Open and maintain customer accounts by recording account information

Maintain financial accounts by processing customer adjustments

Recommend potential products or services to management by collecting customer information and analyzing customer needs

Prepare product or service reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid, and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents

Follow communication procedures, guidelines, and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail, or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Sell products and services

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Close out or open call records

Compile reports on overall customer satisfaction

Read from scripts

Handle changes in policies or renewals

Customer service representative requirements:

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multitask, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Customer service representative skills & proficiencies:

Customer Service Skills

Product Knowledge

Quality Focus

Market Knowledge

Documentation Skills

Listening Skills

Phone Skills

Resolving Conflict

Negotiation

Positive Attitude

Attention to Detail

People Oriented

Problem Solving

Organizational Skills

Adaptability

Ability to Work Under Pressure

Computer Skills

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Chat Agent Resume Examples

If you are looking to apply for a job in chat agent customer service, then having an effective resume is essential. A well-crafted resume can help you stand out from the competition and increase your chances of getting called in for an interview. In this blog post, we will provide you with a comprehensive chat agent resume writing guide and provide you with some example resumes to help you get started. We will provide best practices and advice on how to create an effective resume that will help you stand out from the competition.

If you didn’t find what you were looking for, be sure to check out our complete library of resume examples .

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123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a Chat Agent with 5 years of experience in the customer service field. I have strong communication skills, a dedicated attitude and a passion for helping customers find solutions to their needs. My customer service knowledge and experience has enabled me to effectively handle customer inquiries, requests and complaints in an efficient, timely and professional manner. I am confident that I can add value to your team.

Core Skills :

Customer Service Expertise
Excellent Communication & Interpersonal Skills
Problem Solving & Conflict Resolution
Time Management & Multi- tasking Abilities
Computer Proficiency
Attention to Detail
Data Entry & Documentation

Professional Experience :

Chat Agent, ABC Company, 2015 – Present

Provide quality customer service and support via live chat
Respond promptly to customer inquiries and requests
Resolve customer complaints in a timely manner
Handle customer complaints and inquiries in a professional manner
Monitor customer satisfaction levels through surveys and feedback

Education :

Bachelor of Science in Business Administration, ABC University, 2013 – 2015

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Chat Agent Resume with No Experience

Highly motivated individual looking to enter the field of chat agent with no prior experience.
Adaptable and dependable individual with strong organizational and problem- solving skills.
Excellent written and verbal communication skills, along with the ability to efficiently interact with customers and colleagues.
Proficient in customer service principles and practices
Ability to remain calm, professional and courteous in difficult situations
Strong organizational, multitasking and problem- solving skills
Excellent written and verbal communication skills
Ability to prioritize tasks, remain flexible and take initiative
Computer literacy including knowledge of Microsoft Office

Responsibilities

Responding promptly to customer inquiries and providing accurate information
Greeting customers in a professional and friendly manner
Listening and responding to customers in a positive and helpful manner
Identifying and addressing customer needs in a timely and effective manner
Building and maintaining relationships with customers
Ensuring customer satisfaction and providing quality customer service
Recording customer information and transactions accurately in the system
Resolving customer complaints and following up to ensure resolution

Experience 0 Years

Level Junior

Education Bachelor’s

Chat Agent Resume with 2 Years of Experience

A customer- service focused chat agent with two years of experience in customer support and technical support, adept in customer service principles, troubleshooting, and customer management. Possesses excellent customer service and communication skills, with an aptitude for quickly understanding customer needs and resolving customer issues. Proven ability to enhance customer relationships and loyalty, as well as problem solving and conflict resolution skills.

Customer Service: Extensive experience in providing customer support, handling customer inquiries, complaints, troubleshooting and resolving customer issues.
Communication: Expert in written and verbal communication, with excellent customer service and interpersonal skills.
Technical Knowledge: Knowledge in IT and computer systems, customer service software, CRM software and customer support tools.
Organizational: Highly organized with the ability to prioritize tasks, multitask and work under pressure to meet tight deadlines.

Responsibilities :

Manage customer support activities through live chat, email, phone and social media.
Provide accurate customer service in a timely manner.
Listen to customer complaints and inquiries, assess needs and provide appropriate solutions.
Troubleshoot customer issues and identify root causes of problems.
Update customer service software and customer databases with customer information.
Maintain customer relationships by providing feedback and updates on customer inquiries.
Follow up with customers to ensure their satisfaction and address any further concerns.

Experience 2+ Years

Chat Agent Resume with 5 Years of Experience

A highly focused and organized Chat Agent with 5 years of experience providing customers with accurate and timely customer support services. Skilled in managing and resolving customer complaints via chat support systems. Experienced in providing technical and customer service assistance through the use of chat support systems. Well versed in data entry, customer service, problem solving and troubleshooting. Committed to providing an excellent customer experience and building customer loyalty.

Ability to stay calm and composed under pressure
Excellent interpersonal and communication skills
Thorough understanding of customer service principles and practices
Strong problem- solving and troubleshooting skills
Proficient in data entry
Knowledge of customer service software, databases and tools
Ability to work in a fast- paced environment
Knowledge of customer service principles
Responding to customer inquiries via chat support systems
Listening patiently to customer inquiries, concerns and complaints
Investigating customer issues and providing a timely resolution
Ensuring customer satisfaction and resolving customer complaints
Documenting customer interactions and transactions
Following up with customers to ensure their inquiries and/or complaints have been resolved
Maintaining customer records and profiles
Keeping up to date on products, services and company policies
Identifying customer needs and offering appropriate solutions

Experience 5+ Years

Level Senior

Chat Agent Resume with 7 Years of Experience

I am a highly experienced chat agent with seven years of experience in providing customer service and support to a wide variety of customers. I have a strong understanding of customer service best practices, communication skills, and problem- solving abilities. In addition, I have excellent computer literacy and am proficient in a number of customer service software programs. I am committed to delivering exceptional customer service and support, and I am confident that I can provide a high level of service to any company I work for.

Proven experience in providing customer service and support
Communication and interpersonal skills
Problem- solving and decision- making abilities
Excellent computer literacy
Proficiency in customer service software
Respond to customer inquiries through online chat
Provide assistance and troubleshoot customer issues
Follow up with customers to ensure their satisfaction
Develop customer relationships to increase customer loyalty
Address customer feedback and complaints
Provide product information and help customers make informed decisions
Monitor customer service metrics to ensure customer satisfaction

Experience 7+ Years

Chat Agent Resume with 10 Years of Experience

An experienced chat agent with 10 years of customer service experience, I am adept at providing customers with timely and accurate resolution to their inquiries. My core strengths include superior communication and problem- solving skills, as well as an in- depth knowledge of customer service software and techniques. I am also a highly motivated individual who takes initiative and is able to think outside the box to provide customers with a positive experience.

Knowledge and experience in customer service
Proven ability to solve customer issues in a timely manner
Highly organized and efficient
Ability to think outside the box
Respond to customer inquiries via chat
Resolve customer issues quickly and accurately
Maintain detailed records of customer interactions and transactions
Track customer feedback and provide appropriate response
Offer creative solutions to customer problems
Follow up with customers to ensure satisfaction with resolution

Experience 10+ Years

Level Senior Manager

Education Master’s

Chat Agent Resume with 15 Years of Experience

I am an experienced Chat Agent with 15 years of experience working in a variety of customer support roles. Throughout my career, I have developed excellent communication and problem- solving skills, allowing me to quickly identify customer needs and provide helpful solutions. My ability to work independently and in teams has enabled me to handle customer inquiries with tact and accuracy. I am also well- versed in using a variety of customer support software and tools, allowing me to keep up with changing customer service standards in the digital age.

Excellent communication skills
Superb problem- solving abilities
Ability to work independently and in teams
Knowledge of customer support software and tools
Strong customer service skills
Provide customer support through chat, email, and phone
Assist customers with technical issues and inquiries
Maintain accurate and up- to- date customer records
Resolve customer complaints and escalate issues when necessary
Monitor customer trends and analyze feedback to improve customer service
Collaborate with other departments to ensure customer satisfaction

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats , cover letter examples , job description , and career advice pages for more helpful tips and advice.

What should be included in a Chat Agent resume?

When applying for a job as a chat agent, it is important to have a well-crafted resume that will showcase your skills and abilities. To help guide you, here are some important elements that should be included in your resume:

Personal Information: Provide your name, address, phone number, and email address at the top of the resume.
Professional Summary: Summarize your experience, skills, and qualifications in a short paragraph.
Experience: Provide a list of your past job experiences, including the name of the company, the dates of your employment, and a brief description of your responsibilities.
Education: Include any degrees or certifications you have earned, as well as any schools attended.
Technical Skills: List any technical skills related to chat agent work, such as familiarity with customer service software, knowledge of chatbot programming, and experience with customer relationship management (CRM) software.
Customer Service Skills: Highlight any customer service experience you have, such as resolving customer issues and providing excellent customer service.
Soft Skills: Showcase any soft skills you have acquired, such as excellent communication and problem-solving skills.
Other Experience: Include any other relevant experience or skills, such as language fluency, project management, or sales experience.

By including all of these elements in your chat agent resume, you will be able to demonstrate to potential employers that you have the necessary qualifications and experience for the job.

What is a good summary for a Chat Agent resume?

A Chat Agent resume should highlight an individual’s ability to communicate effectively and provide professional customer service support to customers through online chat. The summary should focus on the Chat Agent’s customer service skills, their ability to handle customer inquiries quickly and accurately, and their capacity for multitasking. Additionally, the summary should include any special qualifications, such as experience using chatbot technology, that may be beneficial for the position. The summary should also reflect the Chat Agent’s dedication to providing a positive customer service experience and their commitment to helping customers solve their issues. Finally, the summary should emphasize any awards or recognitions that the Chat Agent may have received related to their customer service work.

What is a good objective for a Chat Agent resume?

A chat agent resume should include an objective that captures the candidate’s qualifications, as well as their goal for the job. It should reflect key skills and experience, and be tailored to the company and role being applied for. A good objective should be concise and demonstrate the candidate’s commitment to the position.

Here are some objectives that would make a good fit for a chat agent resume:

To leverage excellent customer service and communication skills to provide the best online customer experience as a chat agent
To bring strong technical and problem-solving skills to a chat agent role in order to ensure customer satisfaction
To use strong communication and organizational abilities to provide excellent customer service as a chat agent
To utilize my experience with customer service and technology to provide an excellent customer experience as a chat agent
To provide superior customer service through effective problem solving and communication as a chat agent
To use my knowledge of customer service, technology, and communication to excel as a chat agent

How do you list Chat Agent skills on a resume?

Every chat agent job listing comes with its own unique set of skills that are being sought. When writing your own resume, it’s important to highlight the skills that you possess which make you a great candidate for the job. Here are some tips on how to list chat agent skills on a resume:

Provide examples of how you’ve used those skills in a professional setting. For example, if you have experience providing customer service over chat, you can list that you have “2+ years of experience providing customer service via live chat with excellent customer satisfaction ratings”.
List any specialized software or hardware you’ve used. For example, if you’ve used particular chat software, you can list it and explain any technical skills that you’ve gained from using it.
Highlight any advanced customer service or communication skills. For example, if you have experience managing customer escalations, you can list that you have “advanced problem-solving and communication skills, including experience managing customer escalations”.
Showcase your experience working with customers from different backgrounds. For example, if you have experience working with customers from around the world, you can list that you have “experience working with customers from around the world in a culturally sensitive manner”.
Demonstrate your ability to multitask. For example, if you have experience managing multiple chat conversations at once, you can list that you have “ability to multitask and manage multiple chat conversations simultaneously”.
Highlight any additional skills that may be pertinent to the job. For instance, if you have experience with data analysis, you can list that you have “proficiency in analyzing data to improve customer service processes”.

By highlighting the skills that make you a great candidate for the job, you will be sure to stand out from the competition. Showcase your abilities and you’ll have

What skills should I put on my resume for Chat Agent?

When applying for a Chat Agent position, it is important to highlight your customer service and communication skills on your resume. Here are some skills and qualities you can include on your resume to demonstrate your aptitude for the role:

Excellent active listening skills: A Chat Agent must be an active listener to understand customers’ needs and accurately respond to them.
Strong verbal and written communication skills: The ability to effectively communicate via chat is an essential skill for this position.
Problem-solving and multitasking capabilities: A successful Chat Agent must have the ability to juggle multiple chats while maintaining customer satisfaction.
Patience and empathy: As a Chat Agent, you must be patient and understanding of customers’ needs and frustrations.
Proficiency with computers and technology: You need to be comfortable working with computers, as well as any customer service or communication applications.
Ability to work independently: You should be able to work independently and be comfortable making decisions without the help of a supervisor.

By including these skills and qualities on your resume, you can demonstrate to employers that you have the right skillset and experience to succeed as a Chat Agent.

Key takeaways for an Chat Agent resume

Your resume as a chat agent should tell potential employers all they need to know to consider you for the job. In order to create an effective resume, there are several key takeaways that you should include.

First and foremost, be sure to highlight your communication skills. This includes your ability to understand customer needs and respond to their concerns in a professional manner. Additionally, emphasize your experience in using customer support software such as Zendesk and Freshdesk. If you have previous experience working in customer service, be sure to emphasize that experience as well.

It is also important that you emphasize any certifications or relevant training that you have. These certifications can demonstrate your commitment to the field and demonstrate that you have the skills and knowledge to be a successful chat agent.

Finally, it is important that your resume reflects your tech-savviness. Make sure you highlight any technical skills you may have such as web development, coding, or programming. Additionally, include any knowledge or experience you may have with chatbots. This will demonstrate your ability to use the latest technology to create a more efficient customer service experience.

By including these key takeaways in your resume, you can be sure that potential employers will be able to recognize your valuable skills and experience. Doing so will give you the best chances of securing the job.

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COMMENTS

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Customer Service Representative Job Description

Customer service representative job description

Customer service representative duties:

Customer service representative requirements:

Customer service representative skills & proficiencies:

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26 Customer Service Resume Examples for 2024

Customer Service Resume

Why this resume works

Entry-Level Customer Service Resume

Customer Service Associate Resume

Customer Service Manager Resume

Customer Service Lead Resume

Airline Customer Service Resume

Customer Service Call Center Resume

Customer Service Bank Resume

Insurance Customer Service Resume

Client Service Manager Resume

Customer Service Specialist Resume

Retail Customer Service Clerk Resume

Customer Success Manager Resume

Bilingual Customer Support Resume

Customer Service Consultant Resume

Customer Service Agent Resume

Customer Service Success Specialist Resume

Customer Service Coordinator Resume

Customer Service Advisor Resume

Customer Service Technician Resume

Customer Service Representative Resume

Call Center Customer Service Resume

Professional Customer Service Resume

Customer Service Supervisor Resume

Remote Customer Service Resume

Customer Service Sales Resume

Related resume guides

4 Tips to Improve Your Customer Service Resume Today

Tip 1: Confidently choose your customer service skills

Let’s say you run across a customer service job description requesting bilingual support like this:

Now, it’s time to tailor your skills section to the job description, which could look like this:

The following skills would be great additions to other customer service positions:

Tip 2: Format your resume for the ATS and recruiters

Further suggestions for keeping your resume easy to read:

Objective or summary for your customer service resume?

Tip 3: Leverage metrics on your customer service resume

Some customer service metrics to add to your resume include:

Tip 4: Customize your customer service resume for the job

Check the following list for advice on how to customize sections of your resume:

Customer service resume

Customer service rep resume

Customer service manager resume

Entry-level customer service resume

Retail customer service resume

Customer success manager resume

Bilingual customer support resume

Customer service consultant resume

The keys to your customer service resume

Customer Service Resume [2024] - Examples & Guide

How to Format a Customer Service Resume

Use a Customer Service Resume Template

What to Include in a Customer Service Resume

Interests & Hobbies

How to Correctly Display your Contact Information

How to Write a Customer Service Resume Summary or Objective

How to Make Your Customer Service Work Experience Stand Out

What if You Don’t Have Any Work Experience?

Use Action Words to Make Your Customer Service Resume POP!

How to Correctly List your Education

Top 10 Skills for a Customer Service Resume

Hard Skills for Customer Service Professionals:

Soft Skills for Customer Service Professionals:

What Else Can You Include?

Awards & Certifications

Include a Cover Letter with Your Resume

Personal Contact Information

Hiring Manager’s Contact Information

Opening Paragraph

Closing Paragraph

Formal Salutations