good skills for receptionist resume

Receptionist Resume Sample for 2024 [Job Description, Skills & Tips]

A receptionist does much more than welcome, greet, and direct a company’s guests or clients. 

The job includes maintaining the security and telecommunications systems, providing information to customers by answering or redirecting their inquiries, and offering administrative support within the company, among others. 

As such, it’s not surprising at all if you’re stuck trying to put all that effectively on your receptionist resume. 

Fortunately, though, with the right guidance, writing an impactful receptionist resume can be easy, and we’re here to help!

Read our article to learn all you need to know about writing a receptionist resume! Here’s exactly what we’ll cover: 

• Receptionist Resume Example (Better Than 9 Out of 10 Examples)

8-Step Guide to Write Your Receptionist Resume

• 20+ In-Demand Skills to Put on Your Receptionist Resume

So let’s get to it! 

Receptionist Resume Example (to Inspire You)

Not sure where to start with your resume? Reviewing a receptionist resume example is a good start!

The resume example above does everything right, including: 

• Follows the chronological format. As the most popular format among recruiters worldwide, the chronological resume format is the way to go.
• Has a memorable resume profile. To show the recruiter they’re relevant as an applicant, the candidate has written a captivating resume summary. 
• Includes professional contact details. In addition to the must-have contact details, the receptionist resume example above also lists the applicant’s LinkedIn and Skype handles.
• Lists quantifiable achievements. The candidate has built a work experience section that focuses on achievements to stand out from other applicants. 
• Has a short education section. With plenty of work experience to show for, the receptionist resume example keeps their education section short. 
• Includes relevant skills. The candidate doesn’t list every skill under the sun, but only the ones that are relevant to the position. 
• Uses optional resume sections the right way. By adding their certificates and languages, the candidate has even better chances at standing out from the competition.
• Is based on a well-designed resume template . To avoid the hassle of building their resume from scratch, the receptionist resume example above was built using a plug-and-play template.   

Inspired by the receptionist resume example above?

Now it’s time to write yours! Below, we’ll walk you through the 8 essential steps for creating an effective receptionist resume, starting with:

#1. Choose the Right Format and Layout

When it comes to resumes, the structure is everything. 

You can be an amazing professional and you still won’t stand much chance if:

• Your resume sections are all out of order.
• Your resume is very hard to follow because of a messy structure.
• The resume looks unprofessional because you picked the wrong font . 

So, before you can start filling out the contents of your receptionist resume, you’ve got to first make sure its format and layout are just right.

When it comes to your resume format, the choice is quite easy. 

Out of the three resume formats ( chronological , functional (also known as skills-based), and combination ) you should go for the chronological resume format . It’s the most popular among recruiters everywhere in the world and successfully highlights your skills and achievements by putting your most recent work experience first. 

Here’s what it looks like: 

Now, when it comes to the layout, you’ll have to keep a few more things in mind:

• Keep your resume short. Unless you have 10+ years of experience, a 1-page resume is your best bet that recruiters will go through your entire resume. After all, they receive hundreds of applications daily—they don’t have time to read your resume if it’s the same length as a short novella. 
• Picking the right font size and style. Go for 11-12 pt font size for the body of your text and 13-14 pts for the section headers. As for the style, we recommend using a font that’s casual but professional, such as Ubuntu or Roboto. 
• Using section headers. Section headers are a good way to clearly separate your resume’s sections. 
• Saving your resume as a PDF file. Unless otherwise instructed in the job description, save your resume as a PDF . That way, you can be sure it will open as you intended it despite the device or OS that opens it. 

Or Skip Formatting and Layout Altogether By Using a Resume Template!

Imagine this:

You spend hours and hours tweaking your resume layout, only for it to look like a generic, black-and-white resume.

Not a good feeling, right?

Want to skip ahead of all the formatting hassle and jump right into filling in your contents? AND come out with a visually-appealing, short-n-snappy resume, all at the same time?

All you have to do is pick one of Novorésumé’s free, plug-and-play templates ! 

Our resume templates were made in collaboration with professional recruiters, which means they are easy to read and scan (and they’re ATS-friendly to boot!). 

And the best part? The templates look absolutely gorgeous (especially when compared to a standard black-and-white resume ): 

#2. Add More Than Your Traditional Contact Details 

The contact information section is the most straightforward part of writing a resume. 

Basically, all you have to do is list the following details:

• Professional title. 
• Phone number.
• Location (city and state/country).

Here’s how all that looks like on a receptionist resume: 

Receptionist

123-123-333

[email protected]

Scranton, PA

If you want to add some flavor to this section and you’re active on LinkedIn, you can include your profile’s URL link too. 

#3. Write a Compelling Resume Summary Summary/Objective

Put simply, your resume profile is a summary of you as a professional. 

The 2-3 sentence short paragraph goes at the top of your resume and aims to tell recruiters just enough to convince them to deep-dive into the rest of your resume.

Depending on your work experience level, you can write a resume profile as:

• A resume summary . If you are experienced in the field use a resume summary to sum up your title and years of experience, as well as your top skills and achievements.
• A resume objective . If you don’t have a lot to show for in terms of work experience, then you should go for a resume objective . To ace, it, mention any degree names or experience related to the field, the skills that you can offer the company, and your interest in working there. 

Here’s what a receptionist resume summary looks like:

Detail-oriented receptionist with 4 years of experience in customer service. Efficient in performing the administrative and front-desk tasks of large-scale offices. Fluent in Spanish and proficient in MS Office Suite. 

And here’s a receptionist resume objective:

Motivated communications graduate looking to apply their people and organizational skills as a receptionist at Company Z. Worked as Resident Assistant for 3 years and has hands-on experience on front desk duties, helping students solve problems, and dealing with administrational tasks.

#4. Make Your Work Experience Count 

Consider your work experience section as the backbone of your receptionist resume - it’s what recruiters will be checking to see whether you’ve got what it takes to excel at the job.  

To make this section count, first, make sure to format it the right way. Here’s what that involves: 

• Start with your current/most recent position and go backward in time. Keep your work entries relevant - the paper delivery job from your teens won’t help land you a receptionist job. 
• Begin each work entry with your professional title. Underneath, add the company's name and location, the period you worked there, and 3-5 of achievements and responsibilities in bullet points. 
• List fewer bullet points (1-2 for each work entry) as you go back in time. Your job from 10 years ago doesn’t need to be as comprehensively described as your last one.

After you’ve handled the formatting, you’ve got to make sure your professional experience shines through brighter than other candidates’. 

As hard as it may sound, we have some very effective tips to make that happen, including: 

• Focus on achievements over responsibilities whenever it’s possible. After all, recruiters know what the responsibilities of a receptionist are pretty well - it’s your achievements that can really help you stand out. 
• Quantify your achievements whenever you can. For example, instead of saying “handled incoming and outgoing calls effectively,” say “handled 100+ incoming and outgoing calls on a daily basis.”
• You can use the following formula to quantify your achievements : “accomplished X as measured by Y by doing Z.” 

Here’s how a well-written work achievement would look like in a receptionist resume:

• Consulted regarding a redesign of the office scheduling system, increasing accuracy by 38%.
• Achieved 95% customer satisfaction score based on feedback forms.
• Handled successfully 100+ phone calls daily with no complaints during the last 2 years.

And here’s a less convincing achievement:

• Answered questions.
• Provided good customer service.
• Made phone calls.

The first example is achievement-oriented and the recruiter reading it knows how, exactly, you excelled at your last role.

The second example, though, is not as much. The recruiter knows that you worked as a receptionist… and that’s about it. They have no idea if you excelled at the role or not.

If you do have to list responsibilities and tasks on your Receptionist resume, make sure you’re using dynamic action words and strong verbs !

#5. Include Your Education 

The next step in creating your receptionist resume is to list your educational background.

Start by following this format:

• Add your latest and highest degree first. 
• Start off with the degree name, then the institution’s name, and the dates attended. 
• Don’t add your high-school education if you hold a Bachelor’s Degree or higher. 

Here’s how the education section should look like in a receptionist resume:

BA in Communication 

Penn State University, PA

Now, if you don’t have any work experience at all, you can use your educational history to help you stand out.

In such a case, you can make this section more elaborate by mentioning:

• Academic merits and achievements
• Relevant coursework taken
• Extracurricular activities  

BA in World Literature

• Graduated Summa Cum Laude
• Graduated first of the class in Communications
• Resident Advisor for 3 years

#6. Include Industry-Related Skills

You can definitely tell a good receptionist by the skills they possess. 

And that’s exactly why the skills section is another receptionist resume must-have. 

Of course, this includes a balance between soft skills (e.g. communication skills , time-management, multi-tasking), and hard skills (e.g. Microsoft Office, Supply Management). 

Keep in mind, however, that the key here is to list the right skills and not every single skill that you possess.

Sure, knowing Adobe Illustrator is great, but it won’t help much with your job as a receptionist. 

So, first, go through our list below and include the must-have receptionist skills in your resume (the ones that you do possess, that is).

Then, go through the job ad you’re applying for and see if you missed an important skill or two. Make sure that the skills you’ve listed match the ones required for the role (as long as you actually possess them, of course).

20+ Receptionist Soft and Hard Skills to Put on a Receptionist Resume

Receptionist soft skills.

• Verbal and written communication
• Professionalism
• Customer focus
• Organization and planning
• Handling pressure and tolerating stress
• Attention to detail
• Reliability
• Multitasking
• Conflict resolution
• Problem-solving
• Prioritizing
• Time Management

Receptionist Hard Skills

• Microsoft Office (Word, Excel, Outlook)
• Administrative skills
• Supply management
• Typing skills (include WPM)
• Information management software
• Use of office equipment (fax machines, copiers, etc)
• Multi-line phone systems

#7. 5 Additional Sections to Take Advantage Of

At this stage, if your resume is already a full one-pager, you can just skip this section altogether.

If, on the other hand, you’ve got some space left (e.g. if you don’t have a lot of work experience), you can make use of these extra sections to give your receptionist resume an edge:

• Awards and certifications. Are you certified in office management? Do you have any awards for excellent performance in any of your previous roles? These are definitely things you should include in your receptionist resume. 
• Languages. Whatever your position might be, knowing an extra language or two can always come in handy.
• Volunteer experience. Volunteering can be a great way to show you also care about giving back to the community. If you’re a recent graduate, volunteering experience can also show employers that you’re familiar with hard work.
• Internships. Got any past internship experience? Make sure to include that in your resume, along with your main tasks and achievements there. 
• Hobbies and interests . Show the recruiter who you are outside of work. Who knows, maybe it’ll help you establish rapport with your interviewer!

The thing about extra sections is that they work on two levels: if you’re lacking work experience, they can definitely help you land an entry-level job, whereas if you’re experienced in the field, they can set you apart from other applicants with similar work experience and skills. 

Here’ an example of how extra sections should look in a receptionist resume:

Examples of Extra Sections

Certifications.

• Microsoft Office Specialist - Issued by Microsoft
• Certified Business Officer - Issued by the Management and Strategy Institute

Volunteer Experience

Front Desk Assistant  Scranton Community Center 06/2010 - 10/2012

• Helped staff with daily clerical tasks and activities
• Got hands-on experience doing administrational work
• French (Fluent)
• German (Intermediate)

#8. Don’t Forget to Include a Cover Letter

Including a cover letter with your resume is an inseparable part of sending a job application.

As such, it’s safe to assume that it should be just as good as your receptionist resume. 

Keep in mind, though, that a cover letter shouldn’t just rephrase whatever you mentioned in your resume.

Rather, you should use it to:

• Summarize your most important skills, achievements, or experiences.
• Expand on any information you couldn’t talk about in detail in your receptionist resume.
• Mention what you know about the organization you’re applying for (and why you want to work there).

Here are our tips on creating a compelling receptionist cover letter:

• Tailor your cover letter to the specific job position you’re applying for. Instead of using a generic cover letter introduction, start your cover letter by introducing yourself and mentioning exactly why you want to work for that company.
• Use the body of your cover letter to talk about your skills, achievements, and qualifications in more detail. 
• Write a strong cover letter ending by including a strong call to action. 
• Make sure that your cover letter looks as compelling as your resume by using one of our cover letter templates . 
• Learn more about how to write a compelling cover letter by checking out our cover letter tips .

Not sure what a good receptionist cover letter looks like? Check out our top cover letter examples !

We hope you are feeling more confident about creating your receptionist resume and we are sure you will get hired in no time!

Related Resume Examples

• Customer Service Resume
• Event Planner Resume
• Bar and Restaurant Manager Resume
• Cashier Resume
• Waiter Resume
• Server Resume
• Barista Resume
• Bartender Resume

Key Takeaways 

Follow the steps we outlined above, and you’ll have yourself a job-winning receptionist resume in no time!

Before you leave to work on your resume, though, let’s recap the key learning points we covered above:

• Use a resume summary or objective to summarize your experiences and show the recruiter that you’re relevant for the role.
• Mention achievements over responsibilities when possible. This helps show the recruiter how you excelled in your previous role.
• Quantify your work experiences by using the XYZ formula.
• Use some of the optional resume sections to help you stand out. This includes languages, hobbies, extracurricular activities, and more.

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9 Receptionist Resume Examples for 2024

• Receptionist Resumes
• Receptionist Resume by Experience
• Receptionist Resumes by Role
• Write Your Receptionist Resume

Receptionists are found anywhere that requires a patient and professional approach to keeping an office on schedule.

Whether you’re interested in working in healthcare as a medical receptionist or as a front desk receptionist for an insurance firm, you must ensure your resume makes a great first impression.

Nothing is trickier than staring at a blank screen and waiting for inspiration to start creating a cover letter or the perfect resume , but that’s why we’re here. We’ll guide you through some of our top  resume tips  and ensure you have the tools and resources you need for success.

These receptionist resume samples have been used to land actual receptionist jobs in 2024, so they’re an excellent place for you to get started.

Receptionist Resume

or download as PDF

Why this resume works

• There are tons of different kinds of receptionists working in a whole range of industries. Make it clear what kind of offices you’ve worked at when discussing your work experience.
• A  resume objective  (the two sentences below the job title) is by no means required on your receptionist resume. In fact, you’re likely better off not including one. There are a few exceptions to this rule, like when you’re undergoing a career change or want to take the time to customize it to each job for which you apply.
• However, if you’ve attended some college or earned a degree, then be sure to include it; it’ll be valuable in the eyes of your employer. If not, no worries. Just list the highest level of education you’ve obtained.

Front Desk Receptionist Resume

• If you have a lot of experience as a receptionist, one way to expand your career (and possibly make more money) is to become a Certified Administrative Professional (CAP). That requires studying for an exam, but for some people, it’s worth it.
• Try a reverse-chronological  resume format  to help you show steady career progression. 
• For example, perhaps you could tie the creation of reports in Excel to the number of manual hours saved.

Entry-Level Receptionist Resume

• Customer interaction, scheduling, and telephone communication are great examples—even if these examples come from internships, academic projects, or community volunteering.
• If you’ve ever received an award at work (even before your time as a receptionist), then make sure to mention it! Try to explain the context of the award (why you got it) without getting into too much detail. It’s a great way to show that you’re responsible and qualified.
• Focus on activities that demonstrate leadership or serious dedication.

Hotel Receptionist Resume

• Capitalize your ability to handle guest complaints and upsell room upgrades and services with quantifiable work experience for your hotel receptionist resume! Last but not least, mention your educational qualifications in hospitality management or a relevant field and you’re good to go.

Legal Receptionist Resume

• You may not have the best work experience as a legal receptionist, but that doesn’t mean you can’t benefit from metrics of other similar roles. Revisit your career and see how many areas you’ve worked as a receptionist or clerk. Draw out exceptional metrics from these roles and highlight your specialty in lowering document misplacements or load times to score the job!

Veterinary Receptionist Resume

• That’s what you need to give yourself a deserved head start. In particular, show how your streamlined check-in and check-out processes and your input in improving post-outcomes.

Salon Receptionist Resume

• Additionally, show how you collaborated with the rest of the team to deliver exceptional services, leading to higher satisfaction ratings and turning first-time customers into loyalists.

Medical Receptionist Resume

• There are a number of organizations that grant these certifications. The largest one is the American Red Cross.
• Don’t hesitate to list any medical-specific  skills  you have, like electronic medical records (EMR) and insurance claims/coding.
• Fit your resume onto a single page (working with a  resume template  can help with this), or risk your medical receptionist resume ending up in the trash bin.
• Two quick levers to modify the number of pages are page margins and font size.

Dental Receptionist Resume

• Any domain-specific experience that you have provides a great opportunity to customize your resume for each job description . Simply mention those skills (such s “Paterson Eaglesoft”) in the  resume skills  section of your dental receptionist resume .
• One clear and direct way to show how you can get things done is to start each work experience bullet point with a strong action verb. In the resume above, words like “Confirmed,” “Assured,” and “Scanned”) do exactly that.
• We have a selection of classy accent colors you can choose from within our AI-powered and  easy-to-use resume creator . 

Related resume guides

• Front Desk Receptionist
• Administrative Assistant
• Office Assistant
• Human Resources

Formatting Your Receptionist Resume

The key to creating an exceptional receptionist resume is choosing the perfect format. While the format might seem like an arbitrary decision, it’s what will ensure your resume is readable, logical, and complete. A resume with no format at all is likely to be disorganized, and a resume with the wrong format won’t highlight the right information. Your resume’s structural foundation should allow all the other aspects to fall neatly into place.

You can  format your resume  by taking a few simple steps:

• Choosing between reverse-chronological, functional, and hybrid formats
• Listing your contact information to create a header
• Taking ATS and readability into account

Reverse-chronological, functional, and combination/hybrid formats

Before you can start writing your resume, you need to decide which particular format you’ll use. The three most popular  resume formats  in 2024 are reverse-chronological, functional, and combination/hybrid. Each of these styles has its benefits and disadvantages, and plenty of job candidates have found success using all of them.

Which resume format should you choose for your receptionist resume?

• The  reverse-chronological format  is the most common option across industries. With this format, relevant work history is listed and explained in reverse-chronological order. This means your most recent position will be listed first. The main advantage of the reverse-chronological format is that it highlights your most recent, and likely most relevant, achievements, which should represent the high point of an upward career trajectory.
• The  functional format  is meant to highlight and showcase the candidate’s skills. Work experience is pushed to the bottom of the document, while abilities and areas of expertise take center stage. While this can be a good option for younger candidates with little experience, many job recruiters are especially interested in work history, the very category that this format marginalizes.
• Combination/hybrid resumes  seek to make the most of both the reverse-chronological and functional formats. A hybrid resume will usually include work history listed in reverse-chronological order alongside a prominent skills component.

For your receptionist resume, it’s usually best to go with the reverse-chronological format. Recruiters and hiring managers are primarily interested in your work experience, so it makes sense to make it easy to find what they’re looking for.

Contact info and header

At the top of your resume, you need to lay out your name and contact information. This brief header will act as a business card, letting people know immediately who you are and how they can contact you. Stating this information clearly at the top of the page, as seen in our numerous  resume samples , will make it easier for recruiters to spot and file your resume.

in 2024, the header for a receptionist resume should include:

• The job title you’re seeking
• A phone number
• City and state 
• A professional social site, like LinkedIn, if you have one

To make it as easy as possible for recruiters to contact you, it’s important to make your header stand out. You can do this by increasing the font size for your name, using a splash of color, and/or bolding labels like “phone” and “email.”

Passing ATS and ensuring your receptionist resume is readable

We live in an increasingly technological world, something you’ll have to keep in mind when creating your receptionist resume. These days, many companies screen applicants using an applicant tracking system (ATS). This technology rapidly checks resumes for certain keywords before determining which candidates deserve a look from recruiters. For your resume to make the cut, you’ll need to consider how ATS works and what it looks for.

You can maximize your resume’s chances of finding favor with ATS by adopting a few key strategies. First of all, use an ATS-friendly file type like .pdf or .docx. Also, sprinkle some central keywords throughout the document, especially phrases that correspond to the soft and hard skills you’ve gained as a receptionist. Finally, make sure you avoid putting these keywords in the header where ATS might not find them.

It’s also important to make your resume as readable as possible. Maximize readability by taking a few basic steps:

• Include 1-inch margins (ideally) on every side of the document.
• Use a simple font like Times New Roman or Arial.
• Use 11-12-point font for general text and 14-16-point font for headers.
• Keep the titles of sections short and specific.
• Keep the entire resume on a single page.
• List your skills in a succinct, concise fashion.

Our convenient and  easy resume builder  takes all this into account, ensuring that your resume will be easy for recruiters to read.

Writing Your Receptionist Resume

If writing your receptionist resume seems a daunting task, you’re far from alone. Lots of people worry they’ll make costly mistakes and ruin their chances of landing the job. At this stage, it’s important to take a deep breath and acknowledge that you have what it takes to  write a fantastic resume . All you need to do is take it step by step and use our resume builder. This methodical approach will take the stress out of the process while helping you create a resume  that makes you stand out as a candidate.

Here’s what you’ll have to consider:

• Objective/Summary
• Work experience
• Receptionist skills 
• Education and certifications
• Projects, interests, and/or hobbies
• Tailoring your resume to the job
• Editing and proofreading

Do you need an objective or summary on your receptionist resume?

Some candidates place a brief description at the top of their resumes to draw immediate attention to their strongest qualities. These descriptions can take the form of an objective or a summary. A  resume objective  spells out the candidate’s career goals while a resume summary succinctly states a candidate’s qualifications. As you apply for receptionist positions, you’ll have to decide whether either of these options is right for your resume.

• A resume objective is ideal for candidates who are seeking to make a career change. Pronouncing your goals in a new field and explaining how your current skills will translate to your career as a receptionist will present you as a stronger applicant.
• A resume summary is great for someone with years of experience as a receptionist. The summary gives you a chance to highlight all you’ve accomplished.
• Including neither an objective nor a summary might be the right call for certain applicants. If you think your experience speaks for itself or if you simply don’t have room on the page, there’s nothing wrong with skipping this step altogether. Ultimately, you get to determine the best way to showcase your talent and experience.

If you decide to include a summary or objective, you must make them clear and succinct. Here are two examples that would do a prospective candidate more harm than good:

• Objective : I’m really excited to start work as a receptionist, something I’ve been thinking about for years. Getting a job as a receptionist would truly be a dream come true.
• Summary : I’m a great receptionist who has worked for several major companies. During my time in the profession, I’ve learned all the strategies and techniques necessary to excel.

These examples are boring and vague. They tell recruiters nothing about the candidate’s specific capabilities, and they take up valuable space while accomplishing nothing.

These examples, on the other hand, effectively convey talent, experience, and strength of purpose:

• Objective : Tech-savvy and organized professional seeking a receptionist position where typing and interpersonal skills will prove beneficial. Motivated to leverage retail experience and customer care to enhance office dynamics, efficiency, and environment. 
• Summary : Seasoned receptionist currently serving at the front desk of a large car dealership with years of experience inputting complicated data. My empathy coupled with quick thinking and resourcefulness has contributed to company reputation and lifelong customer satisfaction. 

These successful examples include traits, skills, and goals. They’re also specific and concise, providing recruiters with as much information as possible in a small amount of space.

Receptionist job experience

First and foremost, recruiters are going to be interested in your work history. Try to include 2-4 jobs relevant to the position you’re currently applying for; however, if you lack receptionist experience, you can include positions that  may seem  irrelevant. As you write your work experience, consider how you may have used receptionist skills in previous positions, and draft your bullet points with those duties and accomplishments in mind. If you’ve held many relevant positions throughout your career, then use your judgment to determine which jobs will most help your chances.

Receptionist job experience bullet points

Beneath each job title in the work experience section, you should include 3-6 bullet points that briefly explain your obligations and accomplishments. You can employ some stylistic tricks to get the most out of these descriptions.

Start the bullet points with forceful action verbs in the past tense. This type of language demonstrates your tangible role with the company or organization. You can also leave out the personal pronoun “I.” The reader already knows you’re the subject of every sentence, and full sentences with a subject and a predicate take up too much space. If your bullet points are phrases rather than full sentences, make sure you don’t put a period at the end.

Don’t succumb to these sorts of bullet points:

• I was in charge of all sorts of important tasks.
• Almost every single day, I had to deal with some unforeseen circumstance.
• The offices saw tons of traffic on a daily basis, and I had to document all the visitors and make sure they had legitimate reasons for being on the premises.

These examples are vague and sloppy. They use too much space to say very little, and they don’t focus entirely on the candidate’s actions and obligations.

Here are some better examples:

• Oversaw scheduling and communication of many facets of the company’s operations, including customer service, accounting, and partner relationships.
• Determined how best to deal with disruptive and unexpected visitors, successfully de-escalating 100% of situations through step-by-step company methods.
• Documented visitor activity and monitored visitor logs for security threats, reporting unusual activity to security within 20 seconds. 

The language in these bullet points is succinct and powerful, letting recruiters know your exact impact.

Quantify your value as a receptionist

You should supplement the effective use of language with meaningful statistics. Quantifiable data will show recruiters that you’re not all talk. Any number that demonstrates the impact you had in your previous positions will go a long way toward convincing recruiters that you have what it takes to be a difference-maker.

While you don’t want numbers to overtake your entire resume, about 60% of your bullet points should employ the use of metrics. 

Keep the following in mind to quantify your receptionist impact:

• Include any metrics showing your contribution to a company’s growth or efficiency.  
• Describe how you saved quantifiable assets like time or money for the organization.
• Quantify everything you can. Scan your resume for words like “many” and “several,” then try to replace them with numbers.
• If you can’t remember an exact number, feel free to use a range. 
• Always place statistics within the context of your specific contributions.

Best receptionist skills to Include

The skills section of a resume gives you the chance to sell yourself to recruiters. It’s important to mention both hard skills and soft skills in the document. Hard skills are technical and measurable, and, for a receptionist, they include things like:

• Foreign languages
• Database management experience
• Technological know-how or typing speed

Soft skills, on the other hand, are not quite as easy to measure and encapsulate habits, traits, and disciplines. Examples include:

• Attention to detail
• Communication skills
• Open-mindedness

When listing your skills, use some of the same keywords you see in the job description for the position. This will draw the attention of ATS systems and human readers. Try to list 5-10 skills, depending on the amount of space you have available.

Including education and certifications on your receptionist resume

While most receptionist jobs require only a high school diploma, it still makes sense to include all the education credentials you’ve acquired. This includes associate’s degrees, bachelor’s degrees, and any additional higher education. You should also include any certifications you’ve received as a receptionist, especially those pertaining to a specific subcategory of the profession. These details could set you apart from other applicants.

Does your receptionist resume need projects, interests, or hobbies?

There’s some debate about whether projects, hobbies, and interests belong on a resume. In general, it’s better to skip these types of personal details in favor of adding more skills and work experience. There are particular cases, however, where this background information could work in your favor. For anyone fresh out of school or new to the workforce, projects and interests can help get a foot in the door.

Some candidates simply lack the relevant work experience they’d like to put on their resume. If you find yourself in that position, projects and hobbies give you another way to show recruiters why you would make a great receptionist.

When listing projects and hobbies, make sure you choose details related to the job you’re seeking. Pick interests requiring skills that would translate well to a receptionist position. Projects worth listing include organizing a food drive and creating a new club in school. These types of endeavors require the same skills and habits that recruiters will be looking for in a receptionist.

Hobbies and interests  like researching your ancestry and planning parties are also smart to include. By showing recruiters that you’re employing the skills you’ll need on the job, you can make up for a lack of experience.

Customize your receptionist resume for the position

Every receptionist job you apply to will have its own set of responsibilities and expectations. To give yourself the best chance of success, you should create a separate version of your resume for each application. This doesn’t mean you have to start the document from scratch. Simply look for skills or certifications that are stressed in a particular job advertisement and make corresponding adjustments to your original document.

Edit and proofread your receptionist resume

This might be the most obvious step in the entire process, but it’s one that far too many people overlook. A few typos or spelling errors might not seem like a big deal, but recruiters will take it as a sure sign of carelessness. When competition for a position is fierce, you can’t afford to put yourself in a hole. Re-read the document several times before sending it, and take advantage of our  quick and easy resume checker  to spot pesky issues concerning consistency, active voice, resume length, and more.

Land Your Receptionist Job

There’s a basic roadmap all job seekers should follow in creating the perfect receptionist resume. It looks something like this:

• Choose the format that works for your career path
• Create a header with contact information
• Decide if you need a resume objective or a resume summary
• Write out your work experience with strong, active language
• Include your hard and soft skills
• Create customized versions of your resume for every job
• Revise and proofread

Once you’ve followed the steps above and completed your resume, give yourself a hearty pat on the back before knocking out your receptionist cover letter . All this hard work should pay off in the form of greater attention from recruiters. Before you know it, you will have landed your next job!

How to List Receptionist Skills on a Resume

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Why employers want to see receptionist skills on your resume

Tips for listing receptionist skills on a resume, best receptionist skills to add to a resume, how to improve receptionist skills.

Receptionist skills show an employee’s ability to represent a company or industry. These can include but are not limited to organizational methods, communication with clients, time management, overall professionalism and much more. This article discusses the best receptionist skills to list on a resume and how to highlight those relevant skills on your resume. 

In many companies, the receptionist is the face that clients see the most often and the overall organizer for the company. The skills required to be a receptionist vary depending on the job but many receptionist skills are applicable to any industry. Receptionist skills demonstrate professionalism, organization, communication abilities, comfort with technology, ability to multitask and much more. 

Demonstrating these skills on your resume is important for many job applications. For example, if you describe your responsibilities as a receptionist for a dentist’s office as developing positive relationships with young patients and maintaining a schedule for over 80 clients, the person reading your resume will interpret this as an ability to organize for a large team and that you have excellent communication skills. 

The following list of tips explain how to include skills on a receptionist resume:

Provide detailed descriptions

As a receptionist, you might spend most of your day answering phones and sending emails. You are the front line of communication between the business and external customers. Strong communication skills are key to success in this role. Consider a time in which solid communication skills led to your success.

Example: ‘Earned ‘Employee of the Month’ recognition for interpreting project changes and thoroughly communicating updates to project managers.’

Use metrics

Add clear metrics to your work experience descriptions as employers translate data as solid proof of your accomplishments. Consider a previous situation in which an event occurred that involved a specific metric.

Example: ‘After initiating a revamp of the project closing process over the phone, customer satisfaction improved by 21%.’

Include job-specific keywords

It is helpful to review each job posting for keywords that are specific to the receptionist role you are applying for. These keywords and phrases stand out to employers and keyword searching scans. They also make your resume appear more relevant when referencing job-specific details.

Example:  ‘Handled the onboarding process for clients before introducing them to their assigned project managers. Created new client profiles within the main database with full contact information and project details.’

Use adjectives for proficiency levels

Always be honest when writing your resume, especially when it comes to proficiency levels in each skill that you list. You can include a separate ‘Skills’ list and use adjectives to explain your level of experience when describing a particular skill. 

Example: ‘Proficient in Microsoft Word, Excel and Outlook’

Here are some of the most common skills to include on your receptionist resume:

• Professionalism.  Highlight the experience you have representing a company, in terms of behavior and appearance. 
• Organization. Describe how you organize not only your own routine but also that of your colleagues. 
• Ability to multitask. Explain how you can juggle your daily tasks while maintaining professionalism and good customer service, even with distractions and interruptions.
• Attention to detail.  This skill involves making sure procedures are exact and that you follow rules and regulations. 
• Technology skills. This can include typing ability, proficiency with word processing programs, spreadsheets and file-sharing systems.
• Social media. To be successful in this role, it is beneficial to show how social media can be utilized within a company to keep clients informed and represent the company in a positive light.
• Confidence.  Showing your manager and your clients that you are confident and reliable reflects positively on your work ethic and builds a strong reputation for the company. 
• Communication.  Show that you have solid interpersonal and customer service skills. 
• Friendliness.  This includes maintaining a positive attitude, remaining calm and courteous, and responding cheerfully to incoming calls.
• Interpersonal skills.  Discuss how you can work closely with a variety of different people and how you respond with the appropriate conflict resolution methods when necessary. 

Here are some ways you can improve your receptionist skills: 

1. First, become comfortable with any required computer software

It is important for a receptionist to keep their technology skills up to date. This could even involve taking short online courses, if necessary, to stay current. 

2. Next, take notes to improve your organization skills

If it helps with your daily organization, get in the habit of making frequent notes. Actively writing down key information can help it stick in your mind, and is also a good resource to refer to later.

3. Third, create a script so you can communicate professionally at all times

It can sometimes be challenging to remember to say everything that is required during all the many interactions of a typical workday. It can be useful to develop a script so that you use similar language to welcome visitors, answer the phone and respond to customers with correct or consistent answers to their questions.

4. Fourth, learn how to deal with challenging people

Staying calm when faced with interruptions is a very useful skill to work on improving. Learn how to maintain a positive demeanor even when talking to a difficult client.

5. Next, practice active listening skills

Maintaining eye contact and asking clarifying questions if necessary can be very beneficial for developing your active listening skills.

6. Sixth, use downtime to practice a new skill

It is important to be working on something, even during slow times. Downtime can be the perfect opportunity to improve skills even further by studying manuals or becoming familiar with a new computer system.

7. Then, exercise professionalism with coworkers

It’s a good idea to avoid becoming involved in office gossip. As a receptionist, you might process private information or be asked to assist with confidential situations or materials, so you should always be discreet and respect the privacy of the company and individuals.

8. Finally, build your own confidence in the workplace

Always take pride in your work and demonstrate that you know you have performed your assigned tasks to the best of your abilities. Ask for help or seek extra training if you need to improve any of your skills.

Almost all receptionist skills can be used in most office management jobs. Also, most receptionist skills build on many strengths you may not even realize you have such as interpersonal communication and being comfortable with technology. By identifying these skills and perfecting them, you help make yourself a strong candidate in any industry.

Resume Worded   |  Resume Skills

Skill profile, receptionist, improve your resume's success rate by using these receptionist skills and keywords ..

• Hard Skills and Keywords for your Receptionist Resume
• ATS Scan : Compare Your Resume To These Skills
• Sample Resume Templates
• How To Add Skills
• Soft Skills for Receptionist Roles
• Receptionist More Resume Templates

Resume Skills and Keywords from Related Jobs

Frequently asked questions.

• 3. Effective Action Verbs for your Resume

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Looking for keywords for a specific job search for your job title here., © 2024 resume worded. all rights reserved., receptionist resume keywords and skills (hard skills).

Here are the keywords and skills that appear most frequently on recent Receptionist job postings. In other words, these are the most sought after skills by recruiters and hiring managers. Go to Sample Templates ↓ below to see how to include them on your resume. Remember that every job is different. Instead of including all keywords on your resume, identify those that are most relevant to the job you're applying to. Use the free Targeted Resume tool to help with this.

• Receptionist Duties
• Microsoft Access
• Customer Service
• Administrative Assistance
• Social Media
• Front Office
• Telephone Reception
•  Find out what your resume's missing
• Administration
• Hospitality
• Office Administration
• Event Management
• Hotel Management
• Event Planning
• Food & Beverage
• Opera Reservation System

Resume Skills: Software

• MS Office Suite
• Google Workspace
• Microsoft Office Suite
• CRM Systems
• Google Suite
• Adobe Acrobat
• Microsoft Office suite
• PDF software
• CRM Softwares
• Adobe Suite
• Adobe AcrobatReader
• SharePoint.
•  Match your resume to these skills

Resume Skills: Office Suite

• Microsoft Office: Word

Resume Skills: Languages

• Spanish (Fluent)
• Spanish (fluent)

Resume Skills: Office

• Data Entry (75 WPM)
• Office Equipment Operation
• Front Desk Reception
• Telephone Etiquette
• Records Management
• Front-Desk Reception
• Email Management
• Client Handling
• Calendar Management
• Meeting Coordination

Resume Skills: Techniques

• Dispute Management
• Confidentiality Management
• Time Management

Resume Skills: Project Management Tools

Resume skills: other.

• Data Analysis
• Simplified Technical English

Resume Skills: Customer Service

• Problem solving
• Complaint Resolution
• Phone Etiquette
• Client Relations
• Conflict Resolution

Resume Skills: Additional

• CRM Software
• Negotiation skills

Resume Skills: Administrative Tools

• MS PowerPoint
• Google Sheets

Resume Skills: Organizational Tools

Resume skills: communication.

• Email Etiquette
• Customer Relationship Management (CRM)
• Business Telephony Systems (VoIP)
• Phone Etiquettes
• Email Correspondence
• Chat Support
• In-person Assistance

Resume Skills: Digital Communication Tools

Resume skills: administrative.

• Documentation
• Travel Arrangements
• Office Equipment Handling

Resume Skills: Electronic Equipment

• Multiline Telephone systems
• Photocopiers
• Fax machines
• Postage meters

Resume Skills: Booking Systems

• Microsoft Bookings

Resume Skills: Reception Tools

• Go Reception
• Smiles Front Desk Management

Resume Skills: Industry Knowledge

• Front Desk Operations
• phone etiquette
• appointment scheduling
• customer service
• managing check-ins/check-outs

Resume Skills: Customer Relationship Tools

Resume skills: time management.

• Calendar Planning
• Task Prioritization
• Document Control

Resume Skills: Billing & Accounting

• Accounts Receivable
• Expense Reports
• Payroll Assistance

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Alternatively, you can also include a Skills section where you can list your technical skills in order of your proficiency. Only include these technical skills or keywords into your resume if you actually have experience with them.

   Does your resume contain all the right skills? Paste in your resume in the AI Resume Scan ↓ section below and get an instant score.

Compare Your Resume To These Receptionist Skills (ATS Scan)

Paste your resume below and our AI will identify which keywords are missing from your resume from the list above (and what you need to include). Including the right keywords will help you get past Applicant Tracking Systems (i.e. resume screeners) which may scan your resume for keywords to see if you're a match for the job.

Sample Receptionist Resume Examples: How To Include These Skills

Add keywords directly into your resume's work experiences , education or skills section , like we've shown in the examples below. use the examples below as inspiration..

  Where on my resume do I add these buzzwords? Add keywords directly into your resume's work experiences , education or projects. Only include these technical skills or keywords into your resume if you actually have experience with them.

How do I add skills to a Receptionist resume?

Go through the Receptionist posting you're applying to, and identify hard skills the company is looking for. For example, skills like Telephone Reception, Microsoft Access and Administration are possible skills. These are skills you should try to include on your resume.

Add other common skills from your industry - such as Receptionist Duties, Front Office and Customer Service - into your resume if they're relevant.

Incorporate skills - like Hospitality, Tourism and Opera - into your work experience too. This shows hiring managers that you have practical experience with these tools, techniques and skills.

Communication is often an important component of the role of a Receptionist, so when writing your resume, include examples of how you communicated with stakeholders, team members or customers, or produced content.

Try to include examples of where you used your clerical skills, whether that's in your Receptionist roles or administrative-related experiences.

Try to add the exact job title, Receptionist, somewhere into your resume to get past resume screeners. See the infographic for how to do this.

Word Cloud for Receptionist Skills & Keywords

The following word cloud highlights the most popular keywords that appear on Receptionist job descriptions. The bigger the word, the more frequently it shows up on employer's job postings. If you have experience with these keywords, include them on your resume.

Receptionist Soft Skills

Here are common soft skills that appear on Receptionist job postings. Unlike hard skills, which refer to tools, software or techniques, soft skills focus on character traits and interpersonal skills. Instead of listing these phrases on your resume, try to show them through your bullet points like in the examples below.

• Communication
• Computer Literacy
• Public Speaking

Tip: Do not list these words or phrases on your resume, and instead focus on the hard skills we described above.

We also found variations and further specializations to your job title. Browse through the related job titles to find additional keywords that you can include into your resume.

• Medical Office
• Medical Records
• Electronic Medical Record (EMR)
• Medical Terminology
• Multi-line Phone
• Appointment Scheduling
• Medical Billing
• Health Insurance
• U.S. Health Insurance Portability and Accountability Act (HIPAA)
• Cardiopulmonary Resuscitation (CPR)
• Dental Software
• Dental Insurance
• Dental Assisting
• Patient Education
• Hotel Booking
• Back Office Operations
• Hospitality Management
• Reservations
• Switchboard
• Switchboard Operator
• Public Relations
• Insurance Verification
• Medical Coding

Get your Resume Instantly Checked, For Free

Upload your resume and we'll spot the issues in it before an actual receptionist recruiter sees it. for free., receptionist resume templates.

Here are examples of proven resumes in related jobs and industries, approved by experienced hiring managers. Use them as inspiration when you're writing your own resume. You can even download and edit the resume template in Google Docs.

Resume Example Professional

An effective Description of the templates...

Download this resume template

This resume template is suitable for experienced hires or mid-level hires. The education contains two examples of an education experiences, but only include one (your most recent one) if you're a senior level employee.

Tips on why this template works

   makes great use of space.

It strikes the right balance between white space and content, and doesn't waste space on unnecessary images and icons. Remember, recruiters aren't looking at how creative you are when it comes to your template. Your content is core and should be the focus.

   Strong resume bullet points

This job seeker uses resume bullet points that uses strong action verbs, and most importantly, contain numbers that demonstrate the significance of their accomplishments.

Resume Example Highlights (Free)

This template is clean, readable by resume screeners, and is effective at calling out key accomplishments and projects from specific work experiences. This would be useful if you have been at a company for a while, or been in a consulting-type of role, and want to point hiring managers to your most impressive accomplishments.

   Strong action verbs

Action verbs are important on your resume are vital. They evoke strong imagery to your reader, and this resume does an excellent job by using words such as “spearheaded,” “managed,” and “drove.” These words will help you to put your achievements in perspective, in conjunction with measurable results. Use action verbs relating to the skills you want to highlight.

   Specific examples of finished projects

Many of your accomplishments will involve your responsibilities in your employer's high-level projects. Recruiters want to see what you’ve completed in previous roles -- such as the Operations Improvement Project and new iPhone app launch highlighted in this resume. The numbers make your experience real, rather than a vague “oversaw several teams for a project.” What did you do specifically? Be specific.

Resume Example Modern Two-Column

This two column resume template has been designed and created in Google Docs, and puts an emphasis on a skills section. You can download it in Word, or edit it directly in Google Docs.

   Prioritize work experience, while including other key sections

The two-column in this Google Docs resume template prioritizes the work experience sections, while maximizing the content into the resume. Not all two column templates are ATS-compatible, but this one is when it is saved as PDF and passed through a resume screener.

   Includes a strong Skills section

Skills sections are a great way to include specific keywords and skills that you have, that haven't been included in other parts of your resume. This helps you get past resume screeners that scan your resume for specific keywords.

Resume Example Clean Modern

If you're a job seeker with a few years of experience under your belt, use a template like this one. It's simple, effective at highlighting our work experience, and minimizes the emphasis on the education section (the dates are omitted which is good to prevent ageism, especially if you graduated more than 10 years ago).

   Professionally-designed template

Minimal templates like this one are exactly what mid-to-senior level recruiters want to see - it shows professionalism, focuses on accomplishments, and makes full use of each page.

   Resume summary highlights key accomplishments

The first rule about including a resume summary is that it does not repeat accomplishments mentioned elsewhere on the resume. This resume stresses new software engineering and leadership skills right at the top of the resume, and includes an award too. If you include a summary, try to include a mix of both technical accomplishments (e.g. projects you developed or led), as well as career-related accomplishments (e.g. being promoted).

Resume Example Entry-Level (Free)

Use this Google Docs template if you're a student, recent graduate, or a career changer. Right out of college, you may not have much experience in the field. To supplement that, use your experience in clubs and activities, volunteering, projects, and useful coursework to help highlight your knowledge on the subject.

   Emphasis on education

If you're an entry-level job seeker that has recently completed education (or in the process of completing a degree), you should prioritize your education and include it first. This Google Docs template does this.

   University projects relevant to the job

If you're an entry level job seeker (or a career-changer), you may not have enough work experience to fill up your resume. This is where class projects and university projects come in. This template has a section dedicated to projects, which you can use to talk about volunteering, class projects, or personal projects relevant to the job.

Resume Example Concise

This is a suitable Google Docs resume template for all kinds of roles, including senior, entry-level and mid-level. Note how the focus is the work experience section only, and the education section is limited. This is what you should do if you graduated a while ago.

   Use a skills section to highlight specific keywords

To get past resume screeners and Applicant Tracking Systems, use a skills section that includes specific skills the job is looking for. This is an easy way to tailor your resume.

   Keep you education short, if you're a mid to senior level job seeker

What skills do hiring managers want to see on a Receptionist resume?

Some popular Receptionist hard skills are Receptionist Duties, Microsoft Access, Customer Service, Administrative Assistance, Social Media, Front Office, Telephone Reception and Administration. Depending on the job you apply to, skills like Tourism, Opera, Food & Beverage, Hotel Management and Hospitality can also be good to include on your resume.

What are the differences in resume skills between a Medical Office Receptionist and a Dental Receptionist?

What are good resume skills to include for different receptionist roles and job titles.

Depending on the specific role you apply to, you may need to emphasize different skill sets. Here are a few examples:

• Dental Receptionist : Dentrix, Receptionist Duties, Dentistry, Dental Software and Dental Insurance
• Hotel Receptionist : Hotel Management, Front Office, Hospitality, Tourism and Hotel Booking
• Medical Office Receptionist : Medical Office, Medical Records, Electronic Medical Record (EMR), Medical Terminology and Multi-line Phone
• Front Office Receptionist : Opera, Food & Beverage, Customer Service, Office Administration and Administration
• Desk Receptionist : Administrative Assistance, Switchboard, Microsoft Access, Typing and Data Entry

What are common Receptionist soft skills?

Examples of Receptionist soft skills include Phone Etiquette, Clerical Skills, Customer Satisfaction, Teamwork and Problem Solving.

Target your Resume to a Job Description

While the keywords above are a good indication of what skills you need on your resume, you should try to find additional keywords that are specific to the job. To do this, use the free Targeted Resume tool. It analyzes the job you are applying to and finds the most important keywords you need on your resume. It is personalized to your resume, and is the best way to ensure your resume will pass the automated resume filters. Start targeting your resume

Most resumes get auto-rejected because of small, simple errors. These errors are easy to miss but can be costly in your job search. If you want to make sure your resume is error-free, upload it to Score My Resume for a free resume review. You'll get a score so you know where your resume stands, as well as actionable feedback to improve it. Get a free resume review

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Find out what keywords recruiters search for. These keywords will help you beat resume screeners (i.e. the Applicant Tracking System).

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Receptionist Skills to Land a Job Quickly

To become a receptionist or advance in this career, one needs a specific set of hard and soft skills. In this post, you’ll find all essential receptionist skills that will help you craft a winning resume and highlight relevant accomplishments.

We will also discuss how long it takes to excel in specific skills for receptionist and how to properly showcase them in a cover letter or resume. Learn what receptionists can do and how they perform their duties perfectly.

Who Is a Receptionist?

So, what do receptionists do? The receptionist job requirements include the ability to multitask, organize, and manage communications. These competencies are necessary to handle phone calls and written communication. Receptionists welcome guests, greet them, engage in small talk, and answer questions.

Other experiences in such positions include maintaining security in the office with specific procedures and logging all visitors. They also provide administrative and clerical support, including handling various documents. For example, they scan something or design and print materials.

Receptionist Technical Skills

A great receptionist skill set includes particular hard skills. The exact software one needs to be experienced at may vary depending on the industry, but overall receptionist technical skills are the following:

• strong computer skills and experience with office software, like MS Office, Word, Excel, etc.;
• fast and excellent typing (WPM);
• work with different types of information management software;
• experience with industry-specific logging or tracking solutions;
• knowledge of multiline telecommunication systems;
• supply management.

The receptionist technical skills can also include working with management and organization systems and automation of specific data.

Receptionist Non-Technical Skills

Of course, the top-notch skills of a receptionist who wants to grow as a professional also include soft skills. A front desk receptionist is a first impression of the company on visitors and potential clients. It means that such an employee is proficient in all types of communication. Other soft skills include the following:

• organization and management;
• strong multitasking;
• desire to learn (being self-motivated for improvement);
• knowledge of customer service best practices and principles;
• problem-solving approach;
• attention to detail;
• excellent listening skills;
• time management;
• ability to resolve conflicts.

Job seekers in this field may have any hobbies, but at work, they need to focus on professionalism and efficiency.

And if you want to put receptionist skills on a resume, think about this: If your writing skills are not as good as your professional ones, trust a professional resume writer service to describe them professionally . Pay for resume and get it done by a pro, with no hassle.

Top Skills for Landing a Receptionist Job

Recruiting firms look not only for relevant work experience but also for top skills for receptionist and specific accomplishments. An applicant needs to impress recruiters with their resume and cover letter to stand out.

Here are the top skills for receptionist to include in a resume.

• Hard skills – name all software solutions and tech you have worked with.
• Focus on automation tools and programs.
• Highlight communication and experience in customer service.
• Indicate receptionist education or professional certification.

Now, let’s define the essential soft skills in detail.

But before, if you want to make it professionally, turn it to professional resume services that will highlight it on your resume.

Communication Skill

The first thing to come to mind answering the question about what skills does a receptionist need is communication. Interacting with customers, visitors, and other employees is a huge part of their daily routine. It is important to always be polite, empathetic, and helpful.

When describing this skill in a resume, focus on customer satisfaction. Show measurable results – 95% satisfaction according to a survey or 3 years without complaints.

Organization Skill

The next crucial part of receptionist requirements is the ability to organize and manage. Keeping lots of files and various types of information in a clear system is a part of the job. Present the results of your automation or organization systems for previous employers.

A front desk professional needs to be able to find any document fast, know exactly where it is stored, and keep everything tidy.

Multitasking Skill

Usually, receptionist education and experience include multitasking, for example, answering calls, greeting visitors, or preparing coffee or water for a meeting. The ability to manage several tasks at once is essential for effective job performance. It also means dealing with lots of different information, like logging visitors, keeping the schedules correct, and control of office supplies.

Multitasking comes hand in hand with automation, organization, and using different systems to make all these processes smooth and effective.

Customer Service Skill

Customer service experience is highly valued among receptionist qualifications. A receptionist is the face of a business, and they need to show professional behavior and attention to clients and visitors.

Front desk professionals make sure that visitors have a pleasant experience and get assistance with any inquiries they might have. It is important to be polite, helpful, and treat all the customers with respect.

Problem-Solving Skill

Problem-solving is one of the top job requirements for almost any position, and the front desk is no exception. One needs to learn to prioritize issues and tasks and address any errors fast. It might be anything, from a shortage of paper to printer error that requires instant action.

Receptionists also need a problem-solving approach when dealing with both customers and the company’s staff. For example, they apply this ability when they need to introduce a new file management system or keep the schedules for meetings in check.

An Efficient Way of Becoming a Receptionist

To hone good receptionist skills, one needs to dedicate time and effort. It is very useful to get professional education and certification. One can also follow online courses on management, organization, or particular software. All of that will make you stand out from the competition, as well as experience or education in a business department.

Another great way to invest in your career is to get professional help with your resume. Our service can craft a winning resume for you that will make you stand out.

Follow an Online Educational Program

Whether you are interested in training courses or a full degree, there are many online options. Getting an online education is beneficial in many ways. It offers a fast-paced environment, flexibility, and lower prices. In many cases, it is much more accessible for students and professionals all over the world. It also allows combining work and education, so one can get qualifications and experience at the same time. The data shows that with the right motivation in place, online education is as effective as a traditional one.

Receptionist in the Workplace

The receptionist requirements align with the work peculiarities for such employees. The individuals work in a fast-paced environment while tackling lots of small tasks every day. It is essential to be able to perform under stress and stay concentrated.

The job outlook for front desk employees is pretty good, as almost any business wants to employ receptionists. It is a necessity for a company’s administration department. So, it is definitely quite possible to land a job, but there is still competition for top positions.

How to get a job if you’re an entry-level specialist? Check cover letter examples career change if you’ve recently switched industries. Align your past work experience with the one of a receptionist. If this doesn’t help, learn how to present your skills in a Functional format below.

How to Showcase Your Skills

To land a dream job and ensure career growth, you should learn to present yourself. Receptionist skills and qualifications are great, but it is essential to know how to showcase them in a resume and cover letter.

We’ll talk about some tips and tricks in this regard. But the main point is to always focus on results, measurable achievements, and the impact of your work on the company’s performance.

Skills for Resume [Example]

The receptionist cover letter and resume need to highlight the skills and show why you are the top pick for this position. Put the recent work experience on top and showcase your achievements instead of describing work responsibilities. Look at the two examples below.

Good: Achieved 96% customer satisfaction according to follow-up surveys. Managed internal and external company communication for 3 years without complaints.

Bad: Managed calls and emails and welcomed visitors. Maintained telecommunication systems and performed file organization.

The good example focuses on measurable results and impact. And the bad one simply states the work duties that any receptionist has.

Skills for the Job Interview

It is also important to showcase the skills needed for a receptionist in a job interview. Expand the data given on the resume to a recruiter and give examples of the tasks you’ve managed. When you discuss some aspects of a position, illustrate your experience with relevant cases.

Also, remember that the interview is a great way to illustrate your communications skills. A company wants to employ a professional who is great at all types of communication, problem-solving, and multitasking.

Sample for Receptionist Resume Skills Section

The skills section of a successful receptionist resume needs to be specific and straight-to-the-point. Do not list duties, but present the level of your skills for a future position. This is the main reason to hire you.

Divide the section into soft and hard skills. Put the essential ones first.

Receptionist Skills in a Resume Skills Section

Here is an example of a resume skills section for job seekers in this field.

Soft Skills

• Verbal and written communication (expert);
• Time management (advanced);
• Organization (advanced);
• Attention to detail (proficient);
• Problem-solving (advanced).

Hard Skills

• Data entry (advanced);
• Scheduling (proficient) ;
• Shipping (expert);
• Customer relationship management (advanced).

You can name all the key skills that helped you out in similar positions and work experience. Do not stop at only the top-required ones but add something representative of you specifically.

Presenting Receptionist Skills in Work Experience Section

You can also present skills for receptionist in a work experience section of your resume. It is one of the perfect career resources as it can highlight how you managed to apply your skills in previous positions.

Here is a corresponding sample of this section.

2018 to present

• Maintained files and data in an organized system for all visitors, clients, and meetings for 3 years.
• Consulted on the implementation of a new scheduling solution, saving 15% more time for organized meetings and events.
• Managed all external communication with 96% of customer satisfaction based on follow-up surveys.

Want to have your resume fast and easy? You are at the right place! With resume builder service , you'll have it tailored to the job description that dramatically increases the chances of being noticed.

To attract recruiters, you should highlight all the hard and soft receptionist skills you have in your resume. However, make sure they are relevant to the job description. Resume samples are useful, but you should demonstrate your unique personality to stand out from others.

If you struggle with composing a perfect job application, you can get online resume edit service help with your document and cover letter to apply for the job of your dreams. Our experienced resume writers know exactly how to present your skills and experience in the best light. And while we are busy crafting an outstanding resume for you, you can hone skills to be a receptionist of an advanced level.

Learn more about resume samples .

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Top 12 Front Desk Receptionist Skills to Put on Your Resume

A compelling resume is crucial for front desk receptionists aiming to make a strong first impression on potential employers. Highlighting the top skills in your resume not only showcases your proficiency in front desk operations but also sets you apart as a highly capable and adaptable candidate in the hospitality and service industry.

Front Desk Receptionist Skills

• Multitasking
• Communication
• Customer Service
• Microsoft Office
• Time Management
• Problem-Solving
• Organizational
• Detail-Oriented
• Scheduling (e.g., Calendly)
• CRM Software (e.g., Salesforce)
• Telephone Etiquette

1. Multitasking

Multitasking for a Front Desk Receptionist involves simultaneously handling various duties such as answering calls, greeting visitors, managing appointments, and performing administrative tasks, ensuring smooth and efficient front desk operations.

Why It's Important

Multitasking is essential for a Front Desk Receptionist because it enables them to efficiently handle multiple tasks simultaneously, such as greeting visitors, answering calls, and managing appointments, ensuring smooth operations and a positive first impression for guests.

How to Improve Multitasking Skills

Improving multitasking, especially for a Front Desk Receptionist, involves enhancing organizational skills, prioritizing tasks, and using tools to streamline processes. Here’s a concise guide:

Prioritize Tasks : Quickly identify which tasks need immediate attention and which can wait. Use the Eisenhower Box technique to categorize tasks by urgency and importance.

Use Technology : Leverage scheduling and task management software to keep track of duties and appointments. Tools like Asana can help manage tasks efficiently.

Improve Communication Skills : Clear communication can reduce the need for multitasking by preventing misunderstandings. Resources like Toastmasters can enhance your communication.

Limit Interruptions : Use strategies to minimize disruptions, such as setting specific times to check emails. Techniques for managing interruptions can be found on MindTools .

Practice Mindfulness : Strengthen your ability to focus on the present task. Simple mindfulness exercises can improve concentration. Explore Headspace for guided mindfulness exercises.

By prioritizing effectively, leveraging technology, communicating clearly, minimizing disruptions, and practicing mindfulness, you can enhance your multitasking abilities significantly.

How to Display Multitasking Skills on Your Resume

2. Communication

Communication, for a Front Desk Receptionist, involves effectively exchanging information, both verbally and non-verbally, with guests and staff to ensure smooth operations and customer satisfaction.

Communication is crucial for a Front Desk Receptionist as it ensures effective information exchange, fosters a positive first impression, and facilitates smooth operations, enhancing overall guest satisfaction and business success.

How to Improve Communication Skills

To improve communication as a Front Desk Receptionist, focus on these key areas:

Active Listening : Pay close attention to what the speaker is saying. Acknowledge their concerns by nodding or using phrases like "I understand." MindTools offers strategies for developing active listening skills.

Clear Speaking : Speak clearly and concisely. Use simple language and avoid jargon. Toastmasters International provides tips for effective speaking.

Positive Body Language : Use open body language to appear approachable. Smile, maintain eye contact, and avoid crossing your arms. HelpGuide explains the importance of non-verbal cues.

Patience and Empathy : Show patience and empathy towards the concerns and queries of guests. Understanding their perspective can improve interaction quality. SkillsYouNeed discusses how to develop empathy skills.

Feedback Solicitation : Regularly ask for feedback on your communication style and make adjustments as necessary. Harvard Business Review offers insights on effective feedback practices.

By focusing on these areas, a Front Desk Receptionist can significantly enhance their communication effectiveness.

How to Display Communication Skills on Your Resume

3. Customer Service

Customer service, in the context of a Front Desk Receptionist, involves greeting visitors, addressing inquiries, providing information, and ensuring a welcoming and efficient front office operation to meet the needs of guests and clients.

Customer service is crucial for a Front Desk Receptionist as it directly impacts the first impression of a business, influences customer satisfaction and retention, and ultimately contributes to the reputation and success of the company.

How to Improve Customer Service Skills

Improving customer service, especially for a Front Desk Receptionist, involves a few key strategies:

Active Listening : Ensure you fully understand the customer's needs by listening actively. Active Listening Skills can help you better connect with customers.

Effective Communication : Communicate clearly and positively. The Balance Careers offers tips on enhancing communication skills.

Product Knowledge : Know your services/products well to provide accurate information. Forbes highlights its importance.

Problem-Solving Skills : Be ready to resolve issues swiftly. Help Scout guides on developing problem-solving skills.

Patience and Empathy : Understand and empathize with customer frustrations. Harvard Business Review discusses using empathy in customer service.

Feedback Collection and Action : Act on feedback to improve services. Qualtrics offers strategies for collecting and using feedback.

Continuous Training : Keep skills sharp with ongoing training. Chron explains the importance of continuous training.

By focusing on these areas, a Front Desk Receptionist can significantly enhance customer satisfaction and service quality.

How to Display Customer Service Skills on Your Resume

4. Microsoft Office

Microsoft Office is a suite of productivity tools, including Word for document creation, Excel for spreadsheets, PowerPoint for presentations, and Outlook for email and calendar management, designed to facilitate various administrative tasks commonly handled by a Front Desk Receptionist.

Microsoft Office is crucial for a Front Desk Receptionist as it provides essential tools for creating professional documents (Word), managing appointments and communication (Outlook), handling data and guest information (Excel), and creating presentations for display or meetings (PowerPoint), thereby ensuring efficient and organized front desk operations.

How to Improve Microsoft Office Skills

Improving Microsoft Office skills, particularly for a Front Desk Receptionist, involves focusing on the most relevant tools and features to enhance productivity and communication. Here are brief, actionable ways to get better:

Master Key Office Applications : Prioritize learning advanced features in Word , Excel , and Outlook . Word for document creation, Excel for data management and reporting, and Outlook for email and calendar organization.

Utilize Templates : Leverage Office’s wide range of templates for letters, schedules, and reports to save time.

Explore PowerPoint : Enhance your PowerPoint skills for creating presentations for meetings or events.

Automate Repetitive Tasks : Learn to use Quick Parts in Word for repetitive text and Quick Steps in Outlook to manage emails efficiently.

Improve Typing Speed and Accuracy : Since much of the work involves creating and editing documents, improving typing skills can significantly boost productivity. Use free online resources like Typing.com for practice.

Microsoft Office Training : Microsoft offers free training for all its Office applications. Utilize these resources at the Microsoft Office Training Center to learn new skills and get certifications.

Practice with Real-world Scenarios : Apply your skills in everyday work tasks. Experiment with creating complex documents, managing larger datasets in Excel, or organizing a more efficient email system in Outlook.

Stay Updated : Office applications receive frequent updates. Keep abreast with the latest features and improvements via the Microsoft 365 Blog .

Improving proficiency in Microsoft Office as a Front Desk Receptionist not only enhances job performance but also opens up opportunities for taking on more complex tasks and responsibilities.

How to Display Microsoft Office Skills on Your Resume

5. Time Management

Time management for a Front Desk Receptionist involves efficiently organizing and allocating their time to handle tasks such as greeting visitors, answering calls, scheduling appointments, and managing administrative duties, ensuring smooth operations and excellent customer service.

Time management is crucial for a Front Desk Receptionist because it enables efficient handling of tasks such as greeting visitors, answering calls, and managing appointments, ensuring smooth operations and a positive first impression for clients or guests.

How to Improve Time Management Skills

Improving time management, especially for a Front Desk Receptionist, involves prioritizing tasks, setting clear goals, and using tools effectively. Here’s how:

• Prioritize Tasks : Identify urgent vs. important tasks using the Eisenhower Matrix .
• Set Goals : Establish SMART goals - Specific, Measurable, Achievable, Relevant, Time-bound. MindTools offers a detailed guide.
• Use Tools : Leverage time management tools like scheduling software or apps. Asana and Trello are great for task organization.
• Limit Interruptions : Allocate specific times for checking emails or answering non-urgent calls. This guide provides strategies.
• Take Breaks : Short breaks can boost productivity. The Pomodoro Technique suggests 25-minute focus sessions followed by a 5-minute break.

Implementing these strategies can significantly enhance time management skills, leading to a more efficient and productive work environment for a Front Desk Receptionist.

How to Display Time Management Skills on Your Resume

6. Problem-Solving

Problem-solving, in the context of a Front Desk Receptionist, involves quickly and effectively addressing and resolving any issues or challenges that guests or clients may encounter, ensuring a smooth and satisfactory experience.

Problem-solving is crucial for a Front Desk Receptionist as it enables them to efficiently address and resolve unexpected issues, ensuring guest satisfaction and maintaining smooth operation of front desk activities.

How to Improve Problem-Solving Skills

Improving problem-solving skills, especially for a Front Desk Receptionist, involves a blend of enhancing communication, organizational skills, and stress management. Here’s a concise guide:

Enhance Communication Skills: Clear communication helps identify issues quickly and accurately. Practice active listening and assertive speaking. Toastmasters offers resources to sharpen these skills.

Boost Organizational Skills: Being well-organized allows you to handle multiple tasks and solve problems efficiently. Utilize tools like Trello or Asana for task management.

Learn Stress Management: Effective problem-solving under pressure requires calmness. Techniques such as deep breathing or meditation can be helpful. Headspace offers guided sessions.

Seek Feedback and Reflect: Regular feedback from peers and supervisors can provide insights into your problem-solving process. Reflect on past situations to identify improvement areas.

Continuous Learning: Stay informed about best practices in customer service and problem-solving by following relevant blogs and resources such as HubSpot Blog .

Focusing on these areas will significantly enhance your problem-solving capabilities as a Front Desk Receptionist, allowing you to handle challenges more effectively.

How to Display Problem-Solving Skills on Your Resume

7. Organizational

Organizational skills for a Front Desk Receptionist involve efficiently managing tasks such as scheduling appointments, handling incoming calls and messages, organizing files and documents, and ensuring the reception area is orderly, to provide effective support and create a welcoming environment for visitors and staff.

Organizational skills are crucial for a Front Desk Receptionist as they ensure efficient handling of appointments, prompt customer service, accurate record-keeping, and effective management of communication and tasks, leading to smooth operations and a positive first impression for visitors.

How to Improve Organizational Skills

Improving organizational skills, especially for a Front Desk Receptionist, involves streamlining tasks, managing time effectively, and enhancing communication. Here's a concise guide:

Prioritize Tasks : Begin by identifying high-priority tasks. Tools like the Eisenhower Box can help distinguish between urgent and important tasks. Learn more .

Time Management : Utilize digital calendars or apps like Google Calendar to schedule and allocate time for tasks efficiently. Explore Google Calendar .

Streamline Communication : Employ tools like Slack for seamless communication with team members. Check Slack .

Organize Workspace : A tidy workspace promotes efficiency. Use physical organizers or digital tools like Evernote for keeping notes and information well-arranged. Discover Evernote .

Automate Repetitive Tasks : Automate standard responses or frequently asked questions using templates or software like Zendesk. Visit Zendesk .

Continuous Learning : Stay updated with organizational tools and techniques by subscribing to blogs or websites dedicated to productivity, like Lifehacker. Go to Lifehacker .

By implementing these strategies, a Front Desk Receptionist can significantly improve their organizational skills, contributing to a more efficient and productive work environment.

How to Display Organizational Skills on Your Resume

8. Detail-Oriented

Being detail-oriented as a Front Desk Receptionist means attentively managing tasks like scheduling, data entry, and customer service with precision and accuracy to ensure smooth operations and high-quality guest experiences.

Being detail-oriented is crucial for a Front Desk Receptionist as it ensures accuracy in scheduling, clear communication, efficient handling of inquiries, and the provision of exceptional customer service, all of which contribute to a positive first impression and operational excellence of the organization.

How to Improve Detail-Oriented Skills

To improve detail-oriented skills as a Front Desk Receptionist:

Practice Active Listening : Pay close attention to the details in conversations. Active Listening Skills can help you catch subtleties that might otherwise be missed.

Organize Your Workspace : A tidy desk can help you focus and process information efficiently. Workspace Organization explains the impact on productivity.

Use Checklists : Create daily task lists to ensure no detail is overlooked. Checklist Making discusses their benefits.

Double-Check Your Work : Always take a moment to review your tasks for accuracy. Proofreading Strategies offer techniques for catching errors.

Ask for Feedback : Regularly seek constructive criticism to identify areas for improvement. Receiving Feedback provides insights into learning from feedback effectively.

Engage in Continuous Learning : Stay updated on best practices in reception and customer service. Continuous Learning highlights its importance in the workplace.

By honing these skills, you'll enhance your attention to detail, making you a more effective and efficient Front Desk Receptionist.

How to Display Detail-Oriented Skills on Your Resume

9. Scheduling (e.g., Calendly)

Scheduling, as in tools like Calendly, is a digital system that allows individuals to book appointments or meetings automatically based on available times, streamlining the process of managing appointments and reducing the workload for front desk receptionists.

Scheduling is pivotal for a Front Desk Receptionist as it ensures efficient time management, minimizes appointment conflicts, enhances customer satisfaction by streamlining the booking process, and optimizes the daily flow of visitors and meetings.

How to Improve Scheduling (e.g., Calendly) Skills

To enhance scheduling efficiency and accuracy, especially for a Front Desk Receptionist using tools like Calendly, consider the following concise steps:

Integration : Ensure Calendly is fully integrated with your organization's calendar system (e.g., Google Calendar, Outlook). This allows for real-time availability updates, reducing scheduling conflicts. Calendly Integration Guide.

Customization : Customize appointment types with specific durations, questions, or requirements. This ensures the receptionist gathers necessary information before the meeting. Customizing Event Types.

Buffer Times : Add buffer times between appointments to allow for preparation or unexpected delays, enhancing the overall service quality. Setting Up Buffer Times.

Time Zone Detection : Utilize Calendly's automatic time zone detection feature to avoid confusion for international clients, ensuring smooth scheduling across different regions. Time Zone Intelligent Scheduling.

Reminders and Follow-ups : Set up automated email or SMS reminders and follow-up messages to reduce no-shows and keep appointments on track. Automated Notifications.

Training : Regularly train and update front desk staff on new features or best practices for using Calendly or similar tools to ensure they are maximizing the platform's potential. Calendly Resources.

By implementing these strategies, a Front Desk Receptionist can significantly improve scheduling efficiency, providing a better experience for both staff and clients.

How to Display Scheduling (e.g., Calendly) Skills on Your Resume

10. Data Entry

Data entry for a Front Desk Receptionist involves accurately inputting, updating, and maintaining information in the company's system or database, often including guest or client details, appointments, and communications.

Data entry is crucial for a Front Desk Receptionist as it ensures accurate and organized record-keeping of guest information, appointments, and transactions, facilitating efficient communication, service delivery, and overall operational effectiveness.

How to Improve Data Entry Skills

Improving data entry, especially for a Front Desk Receptionist, involves enhancing accuracy and speed. Here are concise strategies:

Use Data Entry Software : Implement data entry software that automates repetitive tasks and suggests auto-completions.

Keyboard Shortcuts Mastery : Learn and use keyboard shortcuts to navigate forms and applications faster.

Data Entry Practice : Regularly practice on platforms like TypingTest to improve typing speed and accuracy.

Dual Monitors Setup : Use a dual monitor setup to reduce time switching between applications.

Use Templates and Auto-Fill Features : Create templates for repetitive data and use auto-fill options where available.

Regular Breaks and Ergonomics : Maintain ergonomics at the workspace and take regular breaks to avoid fatigue.

Data Verification Process : Implement a process for double-checking data entries for errors.

Training and Continuous Learning : Attend online courses for advanced data entry techniques and software updates.

By incorporating these strategies, a Front Desk Receptionist can significantly improve their data entry skills, leading to higher accuracy and efficiency.

How to Display Data Entry Skills on Your Resume

11. CRM Software (e.g., Salesforce)

CRM software, like Salesforce, is a tool that helps manage interactions with customers and potential customers. It organizes information such as contact details, communication history, and preferences, to improve customer service and support sales efforts. For a Front Desk Receptionist, it can be used to quickly access customer information, track interactions, and schedule appointments, enhancing the overall customer experience.

CRM software is crucial for a Front Desk Receptionist as it centralizes customer information, streamlines communication, and enhances service efficiency, enabling personalized and efficient customer interactions.

How to Improve CRM Software (e.g., Salesforce) Skills

Improving CRM software like Salesforce for a front desk receptionist involves focusing on usability, accessibility, and integration to enhance customer interactions and operational efficiency.

• Streamline User Interface : Simplify the dashboard and navigation for easy access to frequently used features ( Salesforce Customization ).
• Automate Daily Tasks : Use automation tools to handle repetitive tasks such as appointment scheduling and follow-ups (Salesforce Automation).
• Integrate Communication Tools : Embed email and social media for quick responses to customer inquiries within the CRM (Salesforce Integration).
• Customize Customer Interactions : Tailor the CRM to capture unique customer interactions, making information readily available for personalized service (Salesforce Personalization).
• Implement Training Programs : Regularly update staff on CRM features and best practices to ensure the software is used to its full potential ( Salesforce Training ).

By focusing on these areas, a front desk receptionist can leverage CRM software more effectively to improve customer service and operational efficiency.

How to Display CRM Software (e.g., Salesforce) Skills on Your Resume

12. Telephone Etiquette

Telephone etiquette for a Front Desk Receptionist involves answering calls promptly, greeting callers courteously, speaking clearly, actively listening, addressing the caller's needs efficiently, maintaining professionalism, and ensuring a positive and helpful tone throughout the conversation.

Telephone etiquette is crucial for a Front Desk Receptionist as it sets the first impression of the business, ensures clear and effective communication, and demonstrates professionalism and respect towards callers, ultimately enhancing customer satisfaction and maintaining the company's image.

How to Improve Telephone Etiquette Skills

Improving telephone etiquette as a Front Desk Receptionist involves several key practices:

Greet Warmly - Start with a polite greeting and introduce yourself. Example: "Good morning/afternoon, [Company Name], this is [Your Name] speaking. How can I assist you?"

Listen Carefully - Give the caller your full attention, listening to their needs or concerns without interrupting.

Speak Clearly - Use a clear, pleasant voice. Avoid slang or overly technical language unless necessary.

Be Prepared - Keep necessary information or tools (like a notepad, pen, computer access) handy to efficiently address queries.

Stay Positive - Maintain a positive and helpful tone, even if the call becomes challenging.

Respect Privacy - Be discreet with sensitive information, ensuring confidentiality.

End Politely - Conclude calls with a courteous farewell, ensuring all caller queries are addressed. Example: "Thank you for calling [Company Name]. Have a great day!"

For more detailed guidelines and best practices, explore these resources:

• Forbes: 10 Telephone Etiquette Tips
• Indeed: How To Improve Phone Etiquette

These insights can help refine your telephone communication skills, enhancing the caller's experience and reflecting positively on your organization.

How to Display Telephone Etiquette Skills on Your Resume

Related Career Skills

• Front Office Receptionist
• Front Desk Associate
• Front Desk Manager
• Front Desk Assistant
• Front Desk Attendant
• Front Desk Clerk

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Receptionist Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the receptionist job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Active participant in established performance improvement projects
• Provide executive-level management with supplies and assistance as requested
• Perform other Facility Management assignments as described by team and manager
• Assist Workplace & Facility manager with various ad hoc tasks around the office
• Perform ad-hoc and/or administrative activities and other management requests by 1st line management
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided
• Identify, develop and participate in process improvement opportunities within the home health agency that will enhance the quality of service we provide
• Works with management team to optimize the mixes of: planned and scheduled work, scheduled (but not planned) work, and unscheduled work
• Provide assistance in general administrative activities and any other duties as assigned by the Assistant Facility Manager
• Develop, maintain and distribute work flow processes to the entire account team documenting how work is planned, scheduled and executed
• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
• Work is performed within the framework of established policies and procedures
• Provide support for the FDOT Contract Manager, RTMC Manager, and RTMC Administrative Assistant for day-to-day business matters within the RTMC
• Assisting our office manager in various building and office management duties (communicating with vendors, stocking supplies, sending packages, etc)
• Able to build strong relationships and establish credibility as a knowledgeable and effective professional who works well with others
• Excellent knowledge of MS office and knowledge of email system, excellent written and spoken English
• Organization and detail orientated mindset with dependable and reliable ability to ensure consistent attendance
• Ability to meet deadlines without compromising accuracy, excellent product quality and attention to detail
• Strong organizational skills, good initiative, proactive and strong attention to detail
• -Excellent organizational and communication skills, the ability to work as a team, and be able to perform duties in a professional manner
• Highly motivated with the ability to work with little direct supervision; great teamwork skills and a positive attitude
• Knowledge and ability to use proficiently standard office computer software, including word-processing, databases and spreadsheets
• Excellent client service skills; ability to resolve issues in a professional and timely manner
• Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately

15 Receptionist resume templates

Read our complete resume writing guides

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• Answers phone calls promptly and courteously using established organizational protocols
• Determines callers' needs and routes calls to appropriate personnel or takes clear, complete, and accurate messages
• Ensures all messages are delivered promptly to the proper parties
• Welcomes, determines nature of business, and announces and directs visitors to appropriate personnel
• Opens, sorts, and distributes incoming mail and other deliveries
• Provides information about assigned functional area upon request
• Maintains the reception area in neat and orderly condition
• Provides general clerical support for others, including makingtravel arrangements, submitting expense reports,preparing correspondence and copying, collating, faxing, distributing, and maintaining files
• Maintain conference room meeting schedule and be responsible for ordering refreshments/meals for meetings
• Receives cross-training and assists with other operational functions as required
• Performs other duties and responsibilities as assigned
• Concepts, principles, and practices of excellent customer service
• Correct use of grammar, punctuation, and spelling
• Multi-line telephone systems and their use
• Operations of assigned functional area
• Using a multi-line telephone system
• Preparing correspondence
• Operating standard office equipment and usingMicrosoft Office programs
• Provide a high level of customer service to callers and visitors in a highly visible functional area or executive office
• Present a professional demeanor when greeting and assisting visitors
• Work under pressure, handle stressful situations and respond to customers in a calm and professional manner
• Establish and maintain effective working relationships at all levels of the organization, including senior management
• May provide basic clerical support for others, including copying, collating, faxing, distributing, and maintaining files
• May receive cross-training and assists with other operational functions as required
• Basic concepts, principles and practices of excellent customer service
• Correct use of grammar, punctuation and spelling
• Operating standard office equipment and using required software applications
• Work under pressure, handle stressful situations, and respond to customers in a calm and professional manner
• Establish and maintain effective working relationships with others
• Answer all calls in a prompt and professional manner and transfer to appropriate parties or voicemail as requested
• Heavy conference room scheduling for all client rooms
• Greet visitors, direct clients, and guests accordingly & assist them with their needs
• Daily interaction with high level clients both internal and external
• Assist with catering set up and clean up
• Maintain appearance of reception area: i.e. straighten newspapers, conference chairs, and remove drinking glasses or cups
• Create and maintain daily visitor logs
• Accommodate special requests from conference center guests such as making copies, sending faxes, etc
• Perform administrative tasks as requested
• Occasional data entry and word processing
• Monitor conference room traffic
• Schedule meetings as necessary
• Three to five years of experience as a receptionist
• Perform well under pressure & prioritize effectively
• Must be flexible with regard to hours and with minimal notice
• Professional, well-groomed, corporate appearance at all times. Casual dress policy does not apply
• Reception - answering phones and greeting clients
• Scanning and filing of branch account documentation as per Internal Controls
• Order stationary supplies
• Submit work orders for the premises
• Distribution of incoming courier bag and reports, faxes and transit mail
• Support branch management in administrative functions
• Book boardrooms as required
• Prepare for luncheons/meetings
• Strong written and oral communication skills in both English and Spanish (required)
• Responsible for participating in and adding to a positive working environment that relies on team work and a mature attitude
• Working knowledge of Microsoft applications
• Professional / team player attitude
• Report to work regularly and on time
• Provide sole coverage for the 56th Floor Reception Desk (answer/screen/direct phone calls and greet guests)
• Daily oversee conference room meeting schedules and provide coordination with other offices
• Provide meeting scheduling support/assistance via phone and in person
• Provide office-wide messaging related to client/prospect tours and building communications (fire drills, etc.)
• Provide hospitality & catering support for meetings, both internal and those with external guests
• Coordinate employee's security access cards (BlackRock and with the Office Building.)
• Open, assign and close facility service tickets as required via a BlackRock application
• Coordinate facility requests and act as a liaison with the building's tenant services for work orders
• Assist with the Seattle office sustainability program (battery and pantry recycling)
• Serve as back-up for coordinating retrieval and returns of off-site records storage
• Additional administrative job duties as directed
• Serve as backup to Senior Administrative Staff to the Co-Heads of BAA
• Must maintain confidentiality
• Must have great customer service orientation
• Must be able to multi-task and prioritize work
• Must have the ability to remain detail-oriented while working at a fast pace
• Must be extremely efficient and organized
• Must be able to anticipate potential problems and problem-solve quickly
• BA preferred
• Answer incoming calls in cordial, professional and timely manner. Transfer calls to appropriate individuals
• Take accurate, thorough messages
• Greet clients and visitors to office with warmth and professionalism
• Perform other responsibilities as directed by the Complex / Branch Manager, e.g., filing, maintaining branch library, etc
• Basic knowledge of telephone equipment is preferred
• Ability to communicate with co-workers and clients
• High school diploma or equivalent preferred
• Handle all administrative duties for the program, including, but not limited to
• Answering phones and takes messages when necessary
• Sorts and delivering mail
• Greets guests and visitors
• Works with the staff on additional project based duties
• Sort and deliver mail, file, make copies, clear drive on passes, other duties and projects as assigned
• Stay current on pop culture, entertainment news stories
• Support various departments as needed
• Other adhoc requests as assigned
• Proficiency in MS Office and the internet
• Prior media experience
• Ability to work within a team environment
• Ambitious and energetic applicants seeking a career in television production
• A minimum education level of a High School Diploma or its equivalency
• Must maintain a professional appearance and demeanor, and have exceptional verbal and written communication skills
• Must be highly organized and able to work effectively in a fast-paced environment
• Must be detailed oriented with a high degree of accuracy
• Proficiency with Microsoft Office Products (Word, Excel, Outlook)
• Able to resolve issues with tact or route to appropriate party for resolution
• Exceptional interpersonal and telephone skills
• To provide a warm courteous and prompt welcome on arrival for all visitors at the reception desk
• To handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation
• To provide assistance for meeting room bookings as required and to liaise with relevant parties to ensure the delivery of a professional service
• To liaise and communicate with other team members and other service departments in a clear and timely manner to ensure service delivery and team work
• To report any maintenance issues requiring attention in the reception and client suite area’s
• Work a 40hr week on a rota system covering hours between 07.30am to 22.00hrs
• To maintain an organised and tidy work area – this is to include the front desk, seating area, meeting rooms
• To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded
• To ensure that visitor and client arrivals are communicated to the relevant people promptly and that the visitor is either met or escorted to the relevant room in a timely fashion
• To replenish meeting rooms, as required, with pads, pens and pencils
• To ensure that all required hospitality is served promptly and to the highest standards
• To ensure all audio visual equipment is working and provide support when required
• To collate all reception and hospitality statistics and forward to the head receptionist on a weekly basis
• To maintain appropriate stationery stocks in the reception area
• Previous experience of customer service environment essential
• Previous corporate working experience desirable
• Answers forwarded telephone calls, record messages, and may direct calls appropriately. Answers phone for VP, Administration
• Greets & screens all visitors and directs them to appropriate person
• Operates multi-button telephone console
• Assist VP, Administration with all incoming mail, distribution of magazines and office admin functions
• Manage internal company phone list and updates
• Sends & receives faxes, responds to inquires, and orders supplies
• Manages and sets up all Office Depot, DX, Courier accounts for staff
• Manages our Intercall conference system and subscriber accounts
• Schedules conference rooms and screening room and works with engineers for all presentation needs and troubleshooting
• Manages workspeed software program with Bldg Mgmt company for all Bldg needs, repairs, and requests
• Oversees all DX schedules, deliveries, and supplies
• Handles all temporary parking and daily drive-on needs
• Process all Administration Dept invoices, POs and goods received
• Processes Expense reports and travel arrangements for VP, Administration
• Assists VP, Events with in-house and outside events. Shares this responsibility 50/50 with department PA
• Performs other related tasks as necessary
• Transmits and receives messages with home office.Receives checks, cashier's checks, money orders, etc. from clients
• Deposits client funds at local bank
• Disburses checks to clients
• Enters deposits and disbursements into system daily
• Receives securities and ensures they are in good delivery
• Delivers securities to home office according to proper mailing procedures
• Maintains files related to cashiering according to compliance requirements
• Maintains Branch Calendar
• Greets clients and business partners with the highest level of service and professionalism
• Answers main phone line and directs phone calls with the highest level of service and professionalism
• Schedules wholesaler luncheons
• Handles incoming and outgoing mail
• Scans documents to the home office
• Provides backup support to Sales Assistants
• Maintains office supplies and orders
• Company's working structure, policies, mission, and strategies
• General office practices, procedures, and methods
• Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases
• Use mathematics sufficient to complete deposit, tickets, reports, etc
• As Columbia’s First Impression Director you will be responsible for greeting and welcoming visitors with warmth and enthusiasm; determine the nature of their business and announce the visitor to the appropriate personnel
• Answer incoming calls on multi-line phone system and direct them to appropriate person or department. Includes helping those who may need assistance determining which department or person they are seeking
• Provide routine information to callers as necessary, including but not limited to, address, directions, Human Resource hiring process, employee store and outlet information
• Ensures visitors and personnel receive timely, courteous assistance either by phone or in person
• Assist with maintaining the Front Desk Support page on the company Intrachange
• Ensures knowledge of staff movements in, around, and out of organization
• Answer questions about the organization; answer inquiries from the public concerning the stadium, upcoming games, tickets, events, and merchandise; providing callers with address, directions, and other information
• Welcome on-site visitors, announcing visitors to appropriate personnel
• Update appointment calendars, coordinating conference calls and meetings
• Receive, sort, and route incoming mail and faxes; Coordinate UPS/Fedex/courier service
• Call & arrange equipment maintenance with appropriate vendor(s); Order, receive, and maintain office supplies for copy room, kitchen area & other public use areas
• Update phone, cell phone and email contact lists
• Assist various departments with mass mailing efforts and other special projects
• Performing other clerical duties as needed, such as filing, photocopying, and collating
• Work with all departments within the organization and assist as available with any special projects
• Provide backup administrative support as needed
• Must be highly organized, resourceful, quick learner and able to handle multiple projects simultaneously
• Exceptional guest and client service capabilities
• Strong customer service background with the ability to multi-task in a fast-paced environment required
• Enterprising and self-starter with the ability to work with minimal supervision
• Ability to work well with different personalities in a fast-paced environment and constant deadlines
• Ability to handle highly sensitive and confidential information
• Must be extremely organized and detail-oriented
• Exceptional interpersonal and telephone skills, esp. when handling high volume of inbound telephone calls
• Ability to work evenings and weekends and/or holidays & overtime as required
• Ability to access and accurately input information using a moderately complex computer system
• Knowledge of receptionist switchboard is a plus
• Bilingual skills (Spanish) is preferred
• Answer phones in a prompt & professional manner, transfer incoming calls to appropriate parties or voicemail
• Daily interaction with high level clients & executives, handle special requests as needed
• Meet & greet clients & guests
• Handle requests such as making copies, sending faxes for guests using executive conference rooms in the event administrative support is unavailable
• Provide phone coverage for the office of CEO, President & other Executive level employees
• Manage requests for messenger & storage company services, maintain log of all requests. Communicate directly with vendor for all requests
• Maintain visitor logs daily
• Maintain reception area appearance tidy & organized at all times
• Provide back up support to all reception floors
• Manage meeting room reservations globally
• Assist team managers with projects as required
• Serve as liaison for building management, AV support & hospitality services
• Organized, professional demeanor and experience working in a fast paced environment
• Must be proficient in Microsoft Outlook
• One to three years’ corporate experience as a receptionist in a financial firm
• Must be flexible with regard to hours and be able to occasionally exchange shifts with other receptionist, shifts can run between 7:00AM – 7:30PM
• Professional, well-polished & corporate attire at all times. Casual dress policy does not apply
• Reports to the Facilities Manager
• Professionally administer all incoming calls with appropriate phone etiquette
• Ensure phone calls are redirected accordingly
• Greet vendors/guests in a professional, friendly, hospitable manner
• Signs in all visiting vendors, deliveries and guests
• Provide callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information
• Receive and sort mail
• Maintain visitor area (straighten chairs, clean table)
• Type memos, correspondence, reports and other documents
• Perform a variety of clerical duties
• Be punctual
• Any and all other duties assigned
• Experience with customer service and interacting with people is a must. Ideal candidate will have experience in retail or hotel services
• Intermediate knowledge with Microsoft Office
• Bilingual – Spanish preferred
• At least 1 year experience as a receptionist strongly desired
• Provide full receptionist duty with a high degree of emphasis on customer service by greeting and directing visitors accordingly
• Professionally answer, screen, and direct all calls
• Interpret and respond clearly and effectively to requests in-person and over the telephone
• Manage travel system for Amplify
• Place and manager ordering of office supplies through Staples
• Maintain electronic calendars for conference rooms and corporate apartment
• Help with overflow, special projects and day-to-day tasks and needed
• HS Diploma or GED equivalent
• Proven experience with MS Office, Gmail, Google Calendar, and Googledoc
• HRG Travel system or other travel system experience
• Must be available to work a schedule of 8:00AM – 5:00PM
• Candidate must possess impeccable oral and written communication abilities and strong interpersonal skills, including poise and diplomacy
• Outstanding customer service skills
• Excellent organization skills and ability to efficiently handle multiple projects in a fast-paced environment are imperative
• Demonstrated reliability and a “can do” attitude
• Proficiency in MS Office with intermediate knowledge of Outlook and Excel
• As the first impression of Hamilton Lane, the receptionist must have demonstrated a client serviced orientation, professional demeanor and an enthusiastic and a welcoming presence
• High School diploma or the equivalent is required
• 2 years administrative experience required
• Ensuring that the kitchen area is kept tidy and stocked at all times
• Computer literate, including excellent knowledge of Microsoft packages (Word, Excel & PowerPoint). Knowledge of Lotus Notes would be advantageous but not essential
• Language skills, preferably Italian or French
• A good communicator with the ability to interface regularly with internal and external personnel at all levels
• Ability to be discrete, confidential and reliable at all times
• Performs a wide variety of document processing assignments, including entering data and drafting, editing, revising, and print correspondence, reports and other materials
• Greets and directs visitors, as required
• Resolves routine administrative problems and responds to inquiries concerning activities and operations of assigned functional area
• Accepts, screens and routes telephone calls; maintains record of inquiries, as required
• Performs a range of staff and/or operational support activities
• May serve as a liaison with other functional areas, external customers and vendors on basic administrative and/or operational matters
• Sorts, screens and distributes incoming and outgoing mail and drafts or prepares responses to routine inquiries
• Establishes, maintains, processes and updates files, records and other documents
• Arranges meetings and conferences, schedules appointments and performs other tasks related to maintaining one or more individual schedules
• Makes travel and lodging arrangements, either directly or through an internal travel group
• Orders, stocks and distributes office supplies
• Basic concepts, practices and procedures of providing administrative support
• Fundamental investment concepts, practices and procedures used in the securities industry
• Basic principles of banking and finance and securities industry operations
• Basic terminology of financial markets and products
• Performing a wide variety of document processing tasks and administrative support activities
• Greeting and directing visitors
• Responds to inquiries concerning activities and operations of assigned functional area
• Accepting, screening and routing telephone calls
• Sorting, screenings and distributing mail
• Preparing responses to routine inquiries
• Establishing and maintaining files, records and other documents
• Arranging meetings and conferences and scheduling appointments
• Making travel and lodging arrangements
• Maintain currency in modern office management methods and techniques
• Organize and prioritize multiple tasks and meet deadlines
• High School diploma with a minimum of one (1) year of general administrative support experience required
• Greet and announce guests
• Perform clerical work as needed in Office Services
• Possess the flexibility to learn and work in various areas of Office Services, including Building Services help desk
• Answer and direct telephone calls
• Ensure reception area is neat-- report housekeeping issues to Office Services
• Schedule Conference Rooms
• Enforce usage of cardkey security system; report any security problems to Security Services
• Perform clerical tasks as required
• Inform recipients of materials that have arrived in freight areas
• Act as a member of the Fire Warden Organization by monitoring passenger elevators in the fire drills or emergency situations
• High School Diploma Required, B.A/B.S preferred
• Good attendance and punctuality are necessary
• Knowledge of Microsoft Word, Microsoft Excel, and Outlook
• Must be stylish and well groomed
• Answers all incoming telephone calls and route accordingly or take accurate messages (correct spelling, phone number, or office if within OUTFRONT Media)
• Screen and log all prospect calls for sales
• Screen all telemarketing calls
• Prepares shipments and tracks packages
• Accepts and distributes deliveries from DHL, Federal Express, UPS, etc
• Greets all visitors and clients and notifies the appropriate personnel
• Type letters/correspondence quickly and accurately and distribute on a timely basis
• Use spell check and grammar check on every document
• Think, be proactive, and ask questions
• Order office supplies as needed after obtaining approval from your Supervisor
• Completes special projects as directed by all Managers
• Supports and exhibits behavior consistent with the sales and service philosophy of OUTFRONT Media
• Acts with diplomacy as a representative of OUTFRONT Media
• Requires experience as a receptionist handling a multi-line telephone system. Secretarial experience including typing skills is preferred
• Must be professional in appearance and manner and be multi-tasked oriented and be able to speak articulately with clients and ALL public on the telephone
• Must Successfully pass background check
• Delivers effective reception service by efficiently responding to telephone calls, checking and redirecting recorded messages and greeting visitors to our office. Ensure the reception area is welcoming, organized and tidy in appearance
• Support FTCC Senior Management by managing appointment calendars - identifying potential conflicts, prioritizing and shifting meetings in order to adjust schedules when and if necessary. Process business and travel expenses and monitor senior management correspondence – phone, email, mail etc.; ensuring the strictness of confidentiality
• Provides general administrative support to all of Fiduciary Trust’s business lines (Investment Counsel, Trust and Estates, FTC Investor Services etc.) by assisting in the preparation of internal/external correspondence, presentations and reports; filing, data entry input and managing the 30th Floor Reception by keeping this area neat, organized and well stocked with current and relevant reading material as delegated by your supervisor and or proxy
• In addition, developing fundament knowledge of FTCC including its policies and procedures will enable your ability to provide ancillary support in managing administrative projects as they arise
• High school diploma, Post-Secondary Education completed or in progress of completion
• Superior working knowledge of all MS Office Suite products (e.g. Outlook, Word, Excel and Power Point)
• Excellent Keyboard Skills - no less than 45 words per minute with Word documents
• Database Experience
• Previous client service experience especially financial services
• Previous reception and or financial services administrative experience,
• Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it's a good idea to have this ready
• Online Assessments: We'll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles
• Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview
• Outcome: Following your interview we'll be in touch within five working days to advise you of the outcome
• Must be knowledgeble about the Televsion Industry
• Must display a exceptional level of professionalism as this role is in a highly visible position interacting with talent, producers and executives on a daily basis
• Previous experience handling reception duties in the entertainment industry strongly preferred
• Experience managing a high volume of phone calls
• Must be proficient in Microsoft Word & Excel
• Answer all incoming calls as per Holt Renfrew protocol, “With Pleasure…”
• Transfer calls to appropriate recipients using current telephone directory
• Take and deliver messages in an efficient and time-sensitive manner
• Greet visitors and direct them to the appropriate person or service
• Set switchboard voice mail system each night and collect and distribute messages each morning
• Maintain master list of all names and extensions in location
• Maintain equipment in working order and report failures to direct Manager
• Sign for incoming Rush Courier packages and contact recipients
• Arrange for urgent deliveries
• Track Courier usage
• 2-3 years on multi-line switchboard
• Inspire with Service
• Lead with Passion
• Earn lasting Relationships
• Handle a multi-line switchboard
• Greet and assist all visitors
• Sort and distribute all mail
• Handing out prizes and organizing paperwork
• Dependable with a great attitude
• The ability to work under tight deadlines within a team atmosphere will be essential for the success of this position
• Applicants must have the flexibility to cover either morning or afternoon shifts
• Great attention to detail required
• Proficient office experience in Microsoft, Word, Excel and Outlook are required
• Ability to lift or move up to 50 lbs
• Handle multiple phone lines for 400+ employees
• Direct and screen calls as they come in
• Organize prize paperwork and distribute prizes for eight stations
• Greet guests and clients in an efficient and timely manner
• Handle incoming packages and courier deliveries
• Multitask in a fast-paced environment
• Professional personal presentation
• Professional integrity with clients/guests
• Organizing and planning
• Superior customer service skills
• Knowledge of individual radio stations and their websites/programming
• Computer proficiency a must / Microsoft Office skills required
• This is an opportunity to learn the media business as you grow and develop additional responsibilities
• Assist Sales, Business Office, Traffic, Promotions and/or Programming
• Ability to be flexible and perform multiple functions
• Prepare billing documents for mailing
• Awareness of station programming and promotions
• Distribute prize giveaways to winners
• Respond to incoming calls regarding promotions
• Maintain log of all job applicants coming into station
• Sort and distribute mail along with preparing statements and invoices
• Experience operating a multi-line switchboard
• Operate fax machine and distribute incoming faxes
• Match traffic orders to printed contracts and distribute to proper personnel
• Manage all incoming calls
• Answer phone quickly, efficiently and professionally
• Take caller complaints, providing resolution when possible or routing to appropriate person when necessary
• Take messages accurately and clearly whenever necessary and distribute immediately, as needed
• Meet and greet guests making them feel welcome and comfortable
• Represent company in friendly, competent and professional manner when greeting guests
• Order office supplies, maintain postage meter and keep the mail/work room stocked and neat
• Coordinate with Promotion Departments for distribution of contest prizes
• Maintain contest files
• Candidate must have a high school diploma or a general education degree and 2 years minimum experience
• He/She must be a professional that can remain composed in times of stress
• This candidate should possess excellent time management and organizational skills, and proficiency in Microsoft Excel and Word a plus
• A high level of enthusiasm, great interpersonal skills, personal integrity and commitment are essential
• Operate multi-line switchboard
• Receive and direct all incoming calls
• Additional Responsibilities as assigned by Supervisor
• Switchboard knowledge
• Type 40 - 50 wpm
• Word processing/computer experience
• Additional Responsibilities
• Good with basic Microsoft functions
• Additional Requirements
• Ability to multi-task (phone, guests, alarms, radio traffic, turnstiles and emails) while maintaining a pleasant and inviting customer friendly demeanor
• Good oral and written skills, including ability to communicate with various levels of management
• Attention to detail while effectively handling multiple demands and competing priorities
• Organized and ability to complete deliverabes on time
• Assist the Facilities Manager with various tasks
• Keep the Company Directory updated by adding new hires and deleting staff exits
• Prepare for new hires’ arrival, having key cards, parking passes, and office supplies ready for their first day
• Complete monthly expense reports using Concur
• Receive incoming courier packages and prepare outgoing packages
• Answer company phone and transfer or take messages for appropriate employee
• Greet all visitors by offering refreshments; inform employee upon arrival
• Manage boardroom bookings
• Keep lobby and conference rooms clean
• Minimum 2 years Receptionist/Office Administrator experience
• Experience with MS Word, MS Excel and Outlook, must be comfortable working with spreadsheets
• Exhibits best practices with regard to policy, procedure, attendance and professionalism
• Comply with standard operating procedures at all times, including the dress code
• Welcome visitors by greeting them, in person or on the phone; answering or referring inquiries in an accordance with Company policy and procedure
• Announce visitors to appropriate personnel and determine the nature of business for their visit
• Answer and direct the flow of incoming and outgoing telephone calls
• Maintain security by following established procedures
• Handle outgoing Federal Express, UPS, courier services, certified mail and other special shipments
• Perform other light administrative work such as envelope stuffing, filing, photocopying, and collating
• Maintain office supplies inventory
• Assist with any special projects as needed
• College degree required
• Strong work ethic and positive attitude
• Working knowledge of computers (MS Word, Outlook, Excel, etc.)
• 2+ years of previous Front Desk and/or Clerical experience
• Computer / Internet savvy
• Microsoft Office/Suite proficient (Word, Excel, Outlook, PowerPoint, etc.)
• 5+ years of Customer Service experience
• Knowledge of Office Procedures and Machines
• Solid phone etiquette
• Previous Medical experience
• 2-3+ years’ experience as an administrative assistant
• Exceptional communication skills, both written and verbal
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Strong detail orientation and time management skills
• Flexible team player with good interpersonal and communication skills
• Organized, detail-oriented and able to multi-task
• Finance industry experience
• 2+ years of professional Corporate Reception experience
• Solid phone skills
• Customer service background
• Microsoft Office/Suite proficient (Outlook, Excel, Word, etc.)
• Highly organized, professional, and responsible
• Able to enter basic applicant information into the system and download applications
• Ability to answer phones and schedule applicants $
• 4-5 years of reception experience
• Some administrative support experience
• Strong MS Office proficiency
• Strong work ethic/initiative
• Desire to move into an Executive Assistant role over time $
• Biotech/Pharmaceutical industry experience
• 1+ year of relevant experience
• Proficient in all of Microsoft Office
• Experience with day-to-day office tasks
• Excellent customer service/communication skills
• Banking industry background
• Tactful and professional demeanor
• Impeccable communication skills
• High level of technology literacy (Word, Excel, PowerPoint, Internet)
• Team Player and cooperation in a multi-function environment
• Self-motivator and strong interpersonal skills
• Quick learner and willingness to undertake new responsibilities
• Familiarity with the Commercial Lending Process / Credit Policies would be an asset
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring enquiries
• Maintains security by following procedures; monitoring guest log book and allowing access as necessary to guests
• Maintains validation tickets for visiting personnel or guests
• Will send monthly validation parking list to Facilities Director
• Will interface w/ Facilities personnel on site to coordinate mail & deliveries
• Maintains telecommunication system by following manufacturer’s instructions for house phone and console operation
• Maintains safe and clean reception area by complying with Company procedures, rules & regulations
• Maintains continuity among work teams by documenting and communicating actions; irregularities and continuing needs
• Telephone Skills
• Verbal Communication
• Microsoft Office Skills, Excel,
• Organization
• Handles Pressure
• Phone Skills
• Supply Management
• ‘entertainment’-related experience is a must – for A-list actor & Music Industry clientele
• Manage the front desk and mailroom responsibilities
• Determine nature of business and announce visitors to appropriate contact
• Responsible for data entry of hourly employee time cards into the system
• Ensure operation of equipment and office by completing preventive maintenance requirements and calling for repairs; attempt to troubleshoot when possible
• Maintain supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; distributing supplies
• Help organize the setup of new employees including computer, desk and phone setup
• Must have at least 1 year of experience as an administrative assistant, receptionist or office manager in a fast paced environment
• Effective communication skills (both verbal and written)
• Strong interest and experience in the fashion industry preferred
• Must be a jack of all trades
• Candidate must have Strong Customer Service Skills; previous experience highly preferred
• Must also possess extreme attention to detail, with an ability to work in a fast paced environment and the ability to meet deadlines
• Advanced ability to organize
• Tact and good judgment in confidential situations and proven experience interacting with senior management
• Computer skills required; MS Outlook, Excel, PowerPoint and Word
• Minimum of 1-3 years in a Receptionist/Administrative Assistant role
• MS Office expertise
• Multi-tasking and Time Management skills
• 3-5years administrational work experience
• To provide a presentable, professional client-facing service greeting all clients, visitors and staff in a warm, efficient and welcoming manner at all times
• To demonstrate a client-focused professional and responsive approach to people regardless of the situation both at the reception desk and over the telephone
• To check all the reception spaces throughout the day ensuring that they remain clean and tidy and to ensure sufficient supplies are available
• Ensure that newspapers and marketing material are tidy and up to date
• To answer a busy switchboard and to direct callers to the right department
• To be helpful and accommodating when booking rooms
• Consistent delivery of service to a high standard at all times
• Ability to be accurate and detail focused
• Willing to be flexible in terms of approach and duties at all times
• The ability to work under pressure and at a fast pace whilst maintaining a calm and measured approach
• Good level of IT skills
• Time management and excellent organisational skills
• Professionalism, high levels of integrity and maintains discretion
• Confident and clear communicator to people from all backgrounds and all levels of responsibility including senior executives
• To deal with all customer comments in a positive manner and take appropriate follow up action
• To demonstrate client/customer care and knowledge of the facilities and services available
• To ensure all clients and customers are given an efficient and timely service ensuring discretion and confidentiality at all times
• To produce passes for all visitors to the building and to ensure that passes are collected on their departure
• To work closely with Security in reference to out of hours room bookings for late meetings
• To report all maintenance issues and hazards to the Facilities department immediately
• To undertake ad-hoc duties on behalf of the Front of House Manager as necessary
• Greet clients and guests
• Respond to general questions about stations and promotional events
• Sort and distribute incoming mail and prepare outgoing mail
• Distribute prizes
• Traffic duties include: assembly and execute log, affidavits, and continuity
• Miscellaneous support activities
• Ability to interact with listeners and clients, as well as management and staff
• Set up, organize, and shut down all common areas of the office on the first floor including conference rooms, waiting rooms, and kitchens/break rooms
• Receive, sort and forward all incoming calls, facsimiles, USPS mail and overnight shipments to in-office recipients and remote office locations
• Monitor office, printing, and kitchen supplies, order as needed and coordinate the ordering of supplies with the Second Floor Receptionsit
• Greet in-person clients and guests
• Book first floor conference rooms as requested
• Create shipping labels, schedule courier services, and provide copy support as requested by various individuals of the organization
• Assist in printing and binding presentation books and materials
• Regular scan and fax operations
• Assist in event planning activities
• Set up workstations for all new associates on the first floor
• Providing support as needed to various business leaders
• Communicate company-wide announcements on related responsibilities as requested
• Ability to take direction from various individuals
• Great organizational and multi-tasking skills
• Proactively and professionally provide assistance to branch staff & visiting clients
• Experience using a very busy switchboard required
• PC and typing skills required: working knowledge of Excel and Word would be an asset
• Excellent organizational, interpersonal, written and verbal skills
• Basic knowledge of company and branch operations
• Prior customer service experience
• Works/has worked for another brokerage firm
• Professional conduct and appearance
• Good customer service skills
• Verbal and written communication skills $
• Answer main phone line
• Manage front office
• Meet and greet clients, visiting employees and vendors
• Manage kitchen: organize, stock, order andmaintain inventory
• Manage copy rooms: organize, stock, order and maintain supplies
• Mail: Process out-going mail and sort and distribute in-coming mail and packages
• Manage conference room setup and take down as necessary
• Maintain tidiness of work area, kitchen, conference and copy rooms
• Support Office Manager
• Assist in the processing of vendor invoices
• Bind and ship working paper files to Records Department
• Setup computer equipment and phones as needed
• Prepare FedEx packages and other shipments
• Assist with office events
• Maintain guest office schedule
• Requirements
• Must be proactive
• Excellent time management skills with the ability to work in a fast paced environment
• Applied intermediate knowledge of Outlook, Word, Excel, PowerPoint
• Strong professional communication skills
• Strong interpersonal skills, ability to work with all levels of staff members and varied work styles
• Excellent problem solving skills.Must be able to find solutions with minimal direction
• Possess outstanding organizational skills
• Capable of utilizing discretion in managing confidential or sensitive information
• Be a team player, dealing effectively with co-workers and internal clients at all levels
• Prompt attendance is critical in this position
• Possess the desire and ability to learn company software programs
• Possess the ability to setup computer and phone equipment
• Taking phone calls and assisting in organizing office workload
• Manage daily reception desk activities - office security, postage distribution, in-calls handling
• Maintain meeting rooms and common areas (e.g. copy corners) clean, equipped and functional
• Assisting in organizing office workload and supporting Office coordinator and Executive assistant in their activities and requests
• Take over new responsibilities - private phones billing, company "data mail-box", ordering hotels, flights, office material etc
• Previous experience as an Office Administrator/Secretary
• Excellent spoken and written English
• Excellent computer literacy
• Excellent administrative and organizational skills
• Ability to work independently and be a forward thinking individual How to apply
• S/he serves as a representative of Blue Sky Studios displaying courtesy, tact, consideration, teamwork and professionalism in all interactions with other members of the studio community and with the public
• Provides administrative support to the Director of Facilities
• Properly greet people and handle visitors, new hires, prospective applicants, etc. at front desk upon arrival
• Answer telephones in a friendly and professional manner and appropriately handle or refer questions and requests
• Post all new hire photos on internal website
• Make sure all new hire nameplates are created and ready for start date
• Post FLIK menu on internal website once a week
• Assist with maintenance of studio floor plan
• Handle all giveaways to the employees, from sizing to hand outs
• Assist with light photocopying, printing, faxing, etc
• Maintain a clean, neat appearance in the reception area at all times
• Back up to Facilities Coordinator for security card issuance and PO's
• Maintains a file of all approved Visitor's Request Forms
• Open and close office daily
• Greet clients and guests, in a professional manner, to ensure that they are taken care of upon arrival in the office
• Prepare memos, correspondence, reports, and other documents
• Provide Seattle office facility administration and maintenance
• Keep all conference rooms clean (pick up after meetings and keep whiteboards clean daily in all conference rooms) and other general office upkeep, including the kitchen
• Answer incoming phone calls and be able to transfer phone calls to correct person
• Order and track supplies and put away supplies for office
• Manage multiple Outlook calendars, specifically those of our West Coast and Seattle office leaders
• Coordinate and attend a variety of office activities and events including some after-work celebrations
• Coordinate logistics and scheduling for office and team meetings
• Assist with booking conference space for meetings being held offsite
• Order catering for meetings onsite and offsite
• Assist in the scheduling of interviews with prospective candidates and Seattle office employees
• Help with binding and copying for presentations
• Manage the FedEx account, including sending out packages on behalf of the office
• Maintain copy machines and reorder toner on an as-needed basis
• Distribute all packages that arrive in the office
• Distribute mail daily, and prep and mail all outgoing mail
• Assign lockers to new hires and keep track of all locker keys
• Maintain vendor relationships related to office facility administration and upkeep
• Contact the office of the building for any maintenance issues
• Provide assistance for the local Shared Services team members including but not limited to preparation of presentations, pulling of data, and meeting note taking
• Perform a variety of other clerical duties and special projects as assigned
• Send in support tickets for Seattle office and any special LT requests
• Proficiency in Microsoft Word, Excel, PowerPoint and Adobe
• Self-starter with the ability to manage projects
• Previous work experience in a professional office environment required
• At least two year’s experience answering a multi-line phone system
• Prepare bank deposits, print daily reports and distribute them accordingly
• Book-in and ship security certificates
• Process Bank wires, JEFE events and Messagenets
• Assist with opening mail from Canada Post, external couriers, internal courier bag and incoming faxes for distribution as per Internal Controls
• Excellent customer service and interpersonal skills
• Exceptional attention to detail with the ability to prioritize and multi-task
• Professional at all times with discretion and attention to privacy when dealing with confidential information
• Completion of the Canadian Securities Course (CSC) and Conduct & Practices Handbook (CPH) is an asset
• Previous experience in the financial or brokerage industry is required
• Meet and Greet: Welcome Visitors
• Answer Telephones: Greet phone callers, ensure calls are directed as requested
• Kitchen Maintenance: Daily stocking and restocking of kitchen supplies, order milk if needed
• Breakfast/Lunch: Ordering, set up and clean up if needed
• Responsible for sorting incoming mail / packages, record incoming packages and preparing outgoing packages to be delivered or sent by an courier company
• Car Service: Order car service for executives as needed
• Conference Rooms: Maintaining the calendar for all conference rooms
• Building Security: Entering guests to gain access
• Executive & Sale Assistant Support: Assist with special/ad hoc projects, office events and other administrative duties
• Exceptional communication and interpersonal skills, both verbal and written
• Strong computer and Internet research skills, including Word, PowerPoint, Excel, Outlook, electronic databases, and e-filing
• Skilled at simultaneously coordinating multiple tasks
• Ability to work well with office management and staff, external professionals and vendors in a small office setting
• Ability to handle fast pace, ever changing environment
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound judgment
• Ability to work with autonomy and be proactive
• Ability to adapt to changes in procedure, responsibility, or assignment
• High School Diploma required; College degree in a relevant discipline is preferred
• 2+ years receptionist experience in a professional office setting
• Must pass pre-employment background check
• Answer and direct incoming calls in a prompt, professional and a courteous manner directing as appropriate. Ensure the phones are covered at all times
• Receive and ensure distribution of incoming information including courier regularly throughout the day
• Tidy and maintain reception area
• 1 to 3 years of related experience preferred but not required
• Excellent verbal and written communication skills in English, French preferred but not required
• Demonstrates basic computer software proficiency with Microsoft Office suite (Word, Excel and Outlook)
• Knowledge of general office procedures
• Excellent and proven organizational skills in order to meet multiple deadlines and handle multiple tasks within a high-pressure work environment
• Energetic, enthusiastic and takes initiative
• Supporting Recruiters with extremely heavy scheduling. Scheduling can range from 15 to 20 interviews per day
• Greet and assist all guests
• Ad hoc project's supporting Recruiters
• Administering parking validations and logging details
• Sorting department mail
• Operate PBX or multi-line telephone system to answer incoming calls. Answer questions about the Auction and provide callers with address, directions and other information
• Receive and route telephone calls in a courteous and efficient manner to the appropriate personnel or department
• Operate PA paging system as necessary assuring that only authorized pages are broadcast. Take and deliver messages to appropriate personnel or transfer calls to voicemail as necessary
• Greet and welcome on-site visitors, customers and vendors, determine nature of business and notify appropriate personnel
• Receive, sort, and route mail and publications. Update appointment calendars
• Maintain fax machines, assist users, send faxes, and retrieve and route incoming faxes
• Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary
• Provide training instruction for relief receptionist/switchboard operator
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned to Safety Excellence
• Perform other duties as assigned by manager or supervisor, i.e., filing, copying, collating, record keeping, accept job applications, etc
• 1 - 2 years of switchboard and customer service experience required
• Familiarity with Auction systems, processes, and employees preferred
• Must be able to operate PBX or multi-line phone system, as well as other office equipment (i.e., copier, fax machine, etc.)
• Basic computer software skills required
• General understanding of auction departments and processes preferred
• Ability to sit for prolonged periods of time
• 1-Types letters, memoranda and reports from drafts and proofreads and reviews documents for grammatical and numerical errors
• 2-Schedules resources such as people, meetings, appointments, rooms, equipment, or other resources
• 3-Prepares presentations, reports, and other documents using word processing, spreadsheet and presentation software packages
• 4-Answers telephone calls, takes messages, responds to questions, and directs callers to appropriate parties
• 5-Maintains, updates or creates databases and/or database information
• 6-Codes, compiles and files correspondences, records, documents and reports according to an established system
• 7-Performs administrative functions such as ordering department supplies, coordinating equipment repair, making staff travel arrangements
• 8-Takes and prepares notes of meetings, conferences, and similar proceedings; 9-Sorts and distributes mail and packages to appropriate parties
• 10-Greets and assists visitors and arrange for escorts, as necessary
• 11-Prepares, checks and processes expense reports
• 12-Gathers and arranges materials and relevant information for assigned project or person
• 13-At lower levels, may operate a telephone switchboard with numerous extensions
• 14-At lower levels, may focus primarily on data entry
• 15-At higher levels, may prepare, organize and maintain documents and files of a complex or confidential nature, may track budget expenditures
• High School Diploma, GED or relevant work experience
• 0-2 years of experience in area of responsibility Dept/Org Scope & Impact
• Demonstrates correct understanding of routine aspects of work '
• Effective communication and organizational skills
• Basic computer software skills
• Greets and directs incoming clients, visitors and business associates in a helpful, professional and pleasant manner
• Operates switchboard console; places outgoing calls, answers incoming calls, forwards calls to the appropriate party, and takes messages
• Answers inquiries from clients, prospective clients, and business associates; provides clients with quotes and current balances
• Plan, coordinate and arrange for vendor luncheons, client meetings, etc. Sets up conference calls
• Sort, process and route incoming and outgoing mail. Order morning newspapers, commission runs, and maintain magazine subscriptions. Clear wire and distribute commission runs
• Issue outgoing checks for the branch
• File paperwork such as wires and branch manager daily reports
• High School diploma required. Associate’s degree or Bachelor’s degree preferred
• Minimum of 1 or 2 year’s previous customer service or administrative experience; preferably in the financial services industry
• Excellent verbal communication skills; excellent telephone and client service skills
• Ability to work independently with minimal supervision; ability to be flexible
• Ability to handle clients professionally and manage challenging situations
• Working knowledge of MSOffice; Word, Excel, Outlook
• Good organizational skills with the ability to prioritize, monitor, and complete multiple tasks, either independently or with a team
• As the first and last point of contact for employees, guests, and visitors you should meet and be responsible for the following requirements
• Answering multi-line phones, directing calls to appropriate staff, and taking messages as needed
• Maintaining and organizing front reception area
• Greeting and providing directions or information to visitors
• Sorting mail; signing for packages
• Providing effective and courteous service to all visitors and existing employees
• Act as a liaison to security to ensure visitors are checked in with proper identification, visitor badges, and have signed non disclosure agreements etc
• Set up and organize customer & visitor meetings, refreshments & lunches
• Work closely with HR to ensure a great experience for employees, visitors, and guests
• Minimum 1 year of experience in a reception, customer service, retail or hospitality environment
• Strong multi-tasking and prioritization skills, and the ability to learn and remember names
• Ability to uphold a professional demeanor under pressure
• High level of proficiency with Microsoft Word, Excel, PowerPoint and Outlook
• Superior customer service/relationship management skills
• Team player with strong interpersonal and communication skills
• Availability to work evenings and occasional weekends as needed
• Answer and route incoming phone calls
• Greet and attend to visitors/guests
• Sort and route incoming/outgoing mails
• Make arrangements for local & overseas courier services
• Manage stationery and pantry supplies
• Other office duties as and when assigned
• Minimum 2 years of related experience, preferably in reception or customer service duties. Fresh graduates are welcome to apply
• PC literate with knowledge in MS Office (e.g. Word, Excel, Powerpoint, Outlook). Knowledge of SAP will be a plus
• Pleasant composure, cheerful disposition, good phone etiquette and positive working attitude
• Able to start work immediately
• Perform general administrative duties, including preparing general correspondence, word processing, filing, faxing, and copying
• Receive, screen, direct and rely telephone calls and messages in a cordial manner
• Assist other departments as back-up for other executive assistants
• Coordinates travel arrangements and schedules; processes travel (domestic and international) and expense reports in a timely and accurate fashion
• Assist by responding to general inquires about the company
• At least 2 years of administrative experience in large organization
• Fully bilingual in English and Spanish with excellent written and verbal skills
• Must be able to work independently, and along with a team; demonstrated ability to use discretionary judgment in the handling of written correspondence and written/verbal communications
• Ability to juggle multiple projects and tasks
• Must possess a professional and confidential business style with excellent interpersonal skills; candidate must have the ability to tactfully screen and handle a wide range of clients and outside industry personnel contacts
• Candidate must take initiative, have highly developed prioritization and organization skills, and a proactive attitude
• Resourceful, proactive, assertive, detail-oriented and energetic
• Excellent organization and follow up skills
• The signing in of guests using visitor net software
• Providing a concierge style service to not only guests but members of staff
• Supporting events throughout the year and the showroom during market seasons
• Providing a positive representation of the brand
• Responding efficiently to all internal requests and providing administration support within tight deadlines
• Independently developing reception training manuals and processes to improve service
• Providing information to staff/visitors for our building/departments & local area
• Receives inbound mail from USPS, store courier service, express mail service, ground mail service, and facsimile transmission for sorting within the Corporate Office
• Processes outbound mail be sorting, weighing, posting, labeling, and sacking to the particular specifications of each service
• Responds to all incoming phone calls to the Corporate Office main number
• Connects callers to the appropriate Corporate Office associate
• Upon request, provides general information to callers and visitors; i.e., buyer responsibilities, store locations, etc
• Provides accurate and timely information to callers by expediting phone service to corporate associates, thereby enhancing their ability to complete work efficiently
• Uses computerized mail equipment and the Internet to calculate weights, label mail, and record charges
• Uses folder/inserter to process documents that require this function prior to mailing, and provide mail services to the Corporate Office, stores, and Distribution Center as needed
• Ensures the security, control and confidentiality of all communications that pass through the mailroom
• Must be at work on a regular and predictable basis or as scheduled
• Answering phones – screen and direct calls to appropriate offices
• General administrative and clerical support – examples including copies, scanning, filing DVDs, replacing lights and supply upkeep
• Greet and welcome guests to the office and provide assistance to visiting Writers and Directors
• Receive, sort, and deliver mail, coordinate messenger deliveries and handle all FedEx pickups
• Maintain, tidy reception area as well as all of the offices before and after meetings
• Process invoices and correspond with the UK office to send checks in a timely fashion
• Directly handle computer and phone technical support to everyone in office
• Oversee all building concerns including, insurance, after-hours access, parking, air conditioning and monthly rent
• Maintain an orderly kitchen by keeping the coffee fresh and stock food and drinks on a weekly basis
• Update the Executives phone sheets and file incoming submissions
• Provide administrative support to the President of Production as needed
• Act as liaison between LA and UK offices
• Assist in Development including reading scripts, coverage and cast lists
• Highly organized with stellar written and verbal communication skills
• Excellent attention to detail, pro-active thinker, self-starter and can work in a fast-paced environment
• Passion for Film, Television and Filmmaking
• Prior experience working in a Film Production Development Office
• Eager to learn and a team-player
• Answers, screens and directs calls on multi-line phone system in a courteous and professional manner; takes messages and/or forwards telephone calls to appropriate employee or voice mail
• Meets and greets all visitors in a courteous and professional manner; determines their needs and directs them to the appropriate employee/locations
• Maintains a safe and clean reception area by complying with company rules and proceduresSorts and forwards outgoing mail and packages
• Organize and accommodates all conference room requests
• Organize office celebrations (birthday, holidays, etc.)
• Composes and types routine correspondence as required
• Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing as required
• Orders and maintains office supplies and keeps organized
• Demonstrates a high level of professionalism
• Contributes to team effort by accomplishing all tasks successfully
• Make sure all employee request are accommodated to best ability
• Ability to understand and follow written and verbal instructions
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Commitment to excellence and high standards
• Strong organizational skills; able to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Approaches all situations/duties with a positive attitude
• May occasionally lift and/or move up to 25 pounds
• Standard MS Office applications
• Multitasking, flexibility, and a positive outlook are essential
• Candidate must be a team player
• Serve visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival in a professional manner
• Distribute prizes to winners of radio stations and maintain winner forms
• Meter all outgoing mail, distribute all incoming mail
• Backup up Traffic Department with daily traffic affidavits and other Traffic duties as needed
• High school diploma or equivalent, college preferred
• Must be detail oriented and have exceptional organizational skills
• Must be proficient with computers, including Microsoft Office programs and Outlook
• Personal and telephone reception
• Office general administration support to the Management
• Helpdesk service to the employees about time management
• Handling of money
• Capacity to maintain confidentiality, work independently and with a team in support of the department
• Hours Mon-Friday 8-5. Must be flexible to work Saturday or Sunday on occasion (every 6 weeks)
• 2 years Minimum experience in a medical reception role
• Ability to work in a fast pace environment with professional demeanor at all times
• Must be flexible, compassionate, and have patience at all times aiming towards Perfect Service
• Manage the general switchboard and reception duties including transferring calls and responding to general inquiries from the public
• Greet visitors and communicate to staff of their arrival
• Ensure reception desk is monitored at all times
• Distribute all incoming courier items to appropriate individuals
• Prepare, coordinate and administer of all outgoing mail and courier items, including regional courier to other offices
• Assist with the co-ordination and scheduling of meetings including catering needs and conference calls
• Co-ordinate office supplies with operations department
• Ensure all guests who enter the studio have signed Non-Disclosure Agreements and these are properly recorded
• Assist Communications team with the planning, writing and coordination of content for the Ubisoft Toronto Intranet and external web site
• Support and inspire the studio team culture by assisting with internal events and initiatives
• Manage the studio’s Media Library, including ordering, monitoring the budget and tracking inventory
• Monitor, forward, and when appropriate, reply to emails sent to the Reception inbox
• Carry out all other studio related tasks
• 2 years of experience in an administrative support role
• Proficiency with Microsoft Office: Word, Excel, Power Point and Outlook
• Able to work independently and have a collaborative attitude to working with members of the team
• Effective multitasking and time management skills with the ability to prioritize effectively with deadlines
• Adaptable/flexible; understands a dynamic entrepreneurial creative environment
• Ability to work well in a fast-paced environment
•  Welcoming members
•  Contact point for members and non-members
•  Processing incoming and outgoing mail
•  Responsible for all Telephone calls
•  Maintaining member records
•  Responsible for facility management
•  Handling the catering for members
•  Ensure safety of members
• Bachelor’s degree from an accredited college or university
• 1+ years of experience, preferably from within the financial industry
• Desire to go above and beyond for all required tasks
• Proven ability to multi-task and effectively prioritize
• Proficient in Microsoft Office (Outlook, Word, Excel and Power Point)
• Commitment to being a team player and contributing to the company culture
• Verifies patient’s eligibility prior to following day’s appointments
• 1 year of prior medical reception experience or relative experience in a medical environment
• Prior experience with EMR’s
• To answer all incoming telephone calls, both internal and external, as quickly as possible and in a courteous and helpful manner. Direct all callers to the correct department or individual. Taking messages from consumers when Customer Services staff is not available in peak periods
• To be responsible for reporting telephone faults to equipment maintainer or service provider, and monitoring progress of fault. Telephone maintenance on extension manager system day and night service programming
• Receive visitors to the building and advice relevant member of staff
• Monitor temporary staff entering building to ensure that they sign in visitors’ book
• Ensure Reception area is kept tidy
• Accept deliveries, ensure the recipient is notified and that parcels are taken out of Reception without delay
• Update all internal department information (names, ext. numbers, short dial, regularly used external numbers), and update intranet directory
• A proactive attitude to Sales and Customer Service by supporting them if required
• Efficient and on-time handling of mail, office supplies and facilities (e.g. football tickets, printer services, ordering lunches, tv’s, coffee machines)
• Clean up the space annex to the reception and introduce a clear open space where one can find supplies in an instant
• Two years’ work experience, preferably in similar position
• SAP knowledge
• Dutch: fluent
• French: fluent
• Middle school education
• Manage all incoming phone calls for all IHeartMedia Boston brands and relaying messages as needed
• Field queries from the public and customers
• Greet and announce visitors in a timely manner
• Maintain and tidy the reception area, conference rooms, and kitchen
• Maintain the conference room calendars and book for departments as requested
• Function as the central receipt and distribution center for USPS mail, priority mail, packages and faxes
• Maintain the consent decree process as it relates to the receipt of identified payola related items including review of mail and priority mail for content and for completion of related paperwork
• Maintain the fax, postage & copy machine, including arranging maintenance and ordering postage
• Stamp mail, distribute mail, help ship FedEx and order FedEx supplies
• Manage winner prize distribution and paperwork in a timely, efficient manner with 100% accuracy
• Help maintain the supply closet including ordering and distributing supplies to departments as needed
• Provide all special project or department support as requested by management
• Strong computer skills and knowledge of relevant software applications
• Punctual and reliable
• Ability to work well under pressure/stress
• Greet guests warmly and make sure they are comfortable
• Answer inquiries about VML
• Notify VMLers when their guests arrive
• Schedule meetings and conference rooms
• Ensure reception area is tidy
• Coordinate schedules and appointments
• Issue loaner access badges and direct guests to sign in
• Send emails and faxes
• Collect and distribute parcels and mail
• Perform basic bookkeeping, filing and clerical duties
• Create new nameplates for employees
• Make intercom announcements
• Become a notary and perform notary needs for the company
• Support emergency response processes as needed by the facilities manager
• Perform other necessary tasks as needed
• Working knowledge in computer skills and relevant software applications
• Keyboard skills
• Ability to work a switchboard
• Performs reception duties. This includes answering phones, directing calls/taking messages when necessary, assisting visitors, calling messengers
• Greets and screens all visitors to establish purpose of visit. Assists with inquiries and directs visitors as necessary. Ensures visitors are appropriately escorted to correct company representative and not left unattended
• Performs office management duties. This includes opening and closing the office, ordering office and pantry supplies, records management, maintaining common areas and conference rooms, assisting in coordination of screenings
• Maintains internal phone directory and staff listing
• Sorts all incoming mail/packages and prepares them for distribution by department assistants; forwards mail without specific designations to correct departments. Prepares outgoing mail and packages as necessary
• Provides back-up administrative support to executives and visiting executives
• Maintains reservations for shared conferences rooms, guest offices and conference lines. Assists in resolution of scheduling conflicts
• Liaises with Office Services regarding all building related issues such as office temperature control, janitorial services, maintenance and repair requests, etc
• The types of tasks this individual is responsible for are generally routine in scope and build skills in basic practices and procedures
• The processes used to solve problems are clearly defined
• No prior experience is required. -Most new employees in this position have 0-2 years experience
• General Reception duties, including greeting clients and guests
• Professionally administer all incoming calls: ensure phone calls are redirected accordingly
• Assist with special projects and coordinate local events
• Arrange meals for Executive and Team meetings
• Order office supplies for new hires and employees
• Clerical functions as assigned including invoice processing
• Responsible for all office managerial duties including keeping café: neat and break room supplies stocked
• Assist with booking domestic and international travel (airline/hotel/car rental) for employees of IgnitionOne and Netmining
• Schedule FedEx and courier pickups and deliveries; sort all incoming and outgoing mail
• Bachelor’s Degree from an accredited college or university
• Microsoft Office/Suite proficient (Outlook, Word, Excel, PowerPoint, etc.)
• Previous experience in the Financial industry
• Performs reception duties. This includes answering phones, directing calls/taking messages when necessary, assisting visitors, calling messengers and keeping logs of all incoming and outgoing packages by messenger service and other sources. Providing parking validation for guests. Handles building and lot passes for guests and employees
• Orders and maintains office and kitchen supplies for all floors. Notifies vendor of any issues with coffee and vending machines
• Supports the office of Diane Nelson as necessary, including answering phones and other administrative tasks
• Provides administrative support to Director and Manager, Administration
• Maintains DCE internal phone directory and staff list
• Maintains reservations for shared conferences rooms. Assists in resolution of scheduling conflicts
• Liaises with Corp. Real Estate regarding minor facility requests such as office temperature control, janitorial services, building maintenance, etc
• Process building access forms; maintain building and parking access matrix
• Log and respond to unsolicited letters from fans using form letters prepared by the DCE Legal Department
• Help maintain the Reference Library by keeping it orderly, restacking items checked out by users, filing new books and pulling requested books for users
• Strong computer and software skills, particularly MS Office and Outlook
• Prior experience answering multi-line phones in an office environment is a plus as are internships or other corporate workplace exposure
• Friendly, professional, and mature demeanor
• Demonstrated commitment to punctuality
• Work within reception or customer service
• English speaking organization
• FMCG or retail is a +
• Greeting and attending to visitors
• Booking conference rooms
• Managing conference room calendars
• Maintaining and updating the reception binder
• Creating, scheduling and managing Monday and Friday food orders
• Working with Vice President to oversee communication of health clinics
• Assisting Human Resources in the Los Angeles office by coordinating conference rooms for candidate interviews
• Updating floor maps
• Handling the general upkeep and tidiness of the reception area; and
• Performing other administrative duties as needed, which include creating basic documents on MS Word, Excel, PowerPoint, Publisher and Adobe Photoshop
• Outstanding organizational skills with a strong attention-to-detail
• Self-starter with a proven ability to take initiative, ownership and possess a strong work ethic
• Possess a willingness to help and outstanding customer service skills
• Team-oriented with strong integrity and professionalism; and
• Must be able to handle highly confidential situations with professionalism and tact
• Minimum 5 years of experience as a Receptionist, preferably within a professional firm
• Strong negotiation skills with the ability to be fair
• Reception - answering phones and greeting clients in a courteous, efficient and professional manner
• Assisting in preparation of cheques and daily bank deposits
• Assist in preparing outgoing courier bag
• Responsible for participating in and adding to a positive working environment that relies on team work and a can-do attitude
• Completion of the Canadian Securities Course (CSC) and Codes & Practices Handbook (CPH) is preferred but not mandatory
• Previous reception experience and previous financial/brokerage industry experience is an asset
• Respond to calls over the firm’s telephone network, while projecting a courteous and patient image. Respond to inquiries with skill and politeness. Manage large surges in workload. Provide customer-focused information services, and greet and direct guests
• Greet all EY personnel, customers, guests, and vendors, projecting a positive, professional image
• Log in guests, customers, and vendors and inform EY staff of their arrival
• Handle incoming package deliveries, maintain maintenance requests logs, and carry out other duties
• Verify guests’ identity and confirm appropriate entry
• Excellent interpersonal and communication skills, and the ability to effectively interface with personnel at all levels
• Fluency in English, Azerbaijani and Russian
• 1-2 years of reception-related experience
• Book, reschedule, and follow up on appointments
• Check in patients
• Previous medical receptionist experience
• Work independently as well as function as part of a team
• Must have previous experience in the financial services industry
• Securities registrations desirable but not required
• Receives and welcomes Ernst & Young’s clients, guests, and staff in a professional, courteous manner
• Screens, directs calls and takes accurate messages in a professional manner
• Using available tools as a resource, provides customer focused information services on the phone and in person
• Maintains electronic visitors log to record all visitors and vendors, provides them with the appropriate “visitor” badges and informs EY staff of their arrival
• Maintains office phone directory and daily emergency contact list
• Monitors EY publication stock on display
• Monitors daily newspapers and ensures reception area is clean at all times
• Maintains building security cards for visitors
• Trains back up relief on reception duties
• Maintains and updates the Reception Reference Manual
• Provides project specific administrative support when necessary
• Fluently Bilingual - Strong written and verbal communication skills in both French and Englishis a must
• Knowledge of Word, Excel, PowerPoint, Lotus Notes and Internet
• Ability to work under pressure and in a busy team environment
• Strong interpersonal skills including oral and written communication, active listening
• Projects a positive and professional image
• Strong organization skills with an attention to detail
• Ability to problem solve independently
• 2 to 4 years of relevant experience
• Provides customer service to callers and answers questions about organization. When necessary, provides customers with address, directions, and other information Operates paging system to relay in-house announcements
• Provides customer service to callers and answers questions about organization. When necessary, provides customers with address, directions, and other information
• Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel
• Maintains company phone lists, and schedules the use of conference facilities and updates telephone directory as needed
• Receives, sorts, and routes mail, packages, and publications
• Assist Traffic Department with order entry and completion of barter affidavits
• Performs other clerical duties as needed, such distribute prize giveaways to winners; maintain prize winner software
• Performs other duties assigned by management
• One-year related experience
• Basic PC Skills required
• Welcome and greet the guests with appropriate manners
• Handle in-coming phone calls professionally
• Ensure office security and manage the Storage room and keep record of parcel
• Liaise for maintenance Service, manage PO and billing consolidation
• Follow up for Staff Purchase/FGS logistics and cash consolidation
• Assisting in fixed assets creation and disposal follow up
• Other administration support
• Knowledge of Microsoft Office programs
• Exceptional phone skills
• Excellent computer capabilities
• Answer busy telephone console and direct calls and inquiries to Tommy Hilfiger Associates
• Greet and announce visitors to our New York offices and showrooms. Perform some clerical duties for departments as requested (i.e. distributing relevant paperwork to applicants)
• Code UPS and Federal Express billing
• Attend staff meetings given by immediate supervisor to better understand the in and outs of the company and to discuss ways of improving duties and responsibilities
• Obtain information to update phone list used by Facilities, Security and Reception
• Assist showroom staff by announcing appointment arrivals and directing to appropriate showrooms
• 1-2 years general office/reception experience
• Professionalism with excellent telephone etiquette
• Good verbal communications skills
• Responsive to customers, business partners and guests
• Organized and flexible
• Provides building access to and greets visitors and determines nature of visit. Directs or escorts visitor to specified destination, as needed. Notifies appropriate employee of visitor’s arrival
• Performs a variety of routine clerical tasks including processing of incoming and outgoing mail, sending and delivering fax messages, arranging for and maintaining logs for package pickup and delivery, transmitting information or documents to employees using a computer, mail or fax, photocopying and collating, filing, etc. as needed
• Answers telephone and screen and routes calls for employees, as appropriate. Accurately takes and delivers messages. Responds to questions about department operations, as appropriate. May discern appropriate information through computer or hard copy files, university or department publications and guidelines and/or personal knowledge
• Assures that reception and other shared space (meeting, break and mail rooms) are clean and orderly
• Oversees the meeting rooms’ scheduling for the floor
• Ensures the conference rooms are setup and ready for meetings by checking equipment batteries and AV connections. Reports any problems with AV to Marshall Help Desk
• Manages the common areas and break room supply stocking
• Serves as a contact between AT&T Facilities and the suite for any maintenance issues (problems), door closures for business hour changes
• Be available to work during regular business hours of Monday – Friday 8:30am-5:00pm
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailabl
• Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes
• Performs other clerical duties as needed, such as filing, photocopying, and collating
• Providing quality reception service to both internal and external parties
• Handling telephone calls and mail correspondence with good customer service
• Managing conference room booking schedules and keeping the tidiness of reception area, ensure office equipment or facilities in conference rooms or pantries are kept in order
• Monitoring the general security of office area and coordinating occupation Health and Safety requirement
• Responsible for the office maintenance and arranging international & local courier services
• Direct supervising amah and office assistant for their work schedule and roster
• Assisting office facilities and corporate initiatives program e.g. summer benefits, staff party and events coordination
• Other ad-hoc assignments
• Requires a high school diploma or its equivalent and/or vocational training
• Ability to maintain production levels and quality goals
• Excellent organizational, interpersonal, and communication skills
• Bachelor’s degree and strong academic background required
• Proficiency in Microsoft Office Suite, and a desire to expand technology skill set
• The demonstrated ability to multitask and prioritize in a fast-paced environment
• Being friendly, helpful and knowledgeable about the gallery, its mission, program and artists
• Opening and sorting general mail
• Handling client calls and visits
• Maintaining ArtBase records in coordination with Registrar
• Maintaining President’s calendar
• Maintaining gallery calendar (include important artist and gallery dates/art world events/birthdays)
• Handling travel arrangements for staff
• Preparing for meetings as directed
• Coordinating with IT vendor to resolve issues as they arise
• Miscellaneous errands
• Switchboard operation, ensuring that all calls are fielded and screened where necessary
• First point of contact for all external phone enquiries, taking messages when required
• Collecting and distributing all the mail, franking the envelopes and bagging up for collection
• Arranging all international and local couriers in line with the Company procedure
• Greeting all visitors in a professional and friendly manner ensuring refreshments are provided when required
• Ensuring the reception area is organised and tidy at all times
• General administration duties including sending faxes and emailing
• Operate a multi-line switchboard and forward calls as needed
• Assist the UK Research Team and Fund Managers on assigned projects and ad hoc duties
• Accept incoming calls from security desk to secure information of incoming guests
• General administrative duties including writing and editing correspondence, filing and processing expense reports
• Schedule hand couriers as needed
• Receive all incoming mail and deliveries and communicate with vendors regarding closings and holidays
• Perform all other projects/responsibilities as assigned
• Signing guests in and out using Visitornet software
• Providing a concierge style service to guests and members of staff
• Supporting events throughout the year and the showroom during selling seasons
• Behaving as a brand ambassador
• Responding efficiently to all internal requests and providing administrative support within tight deadlines
• Independently developing reception training manuals and processes to improve the level of service and efficiency of the team
• Building intercom systems
• Access control systems
• Basic computer/printer skills
• Advanced proficiency in most current version of Microsoft Office suite including Word, Excel & Outlook
• A proactive approach with a positive attitude
• The ability to be flexible
• The ability to be self-sufficient, a problem solver, and results oriented
• Excellent organizational skills, time management, and prioritization abilities
• Respect and consideration to management, co-workers and all other internal and external parties
• The ability to work under pressure
• The ability to work independently as well as being a dedicated team player
• Minimum 2 years’ experience in a corporate environment as a receptionist or administrative assistant
• Professional presentation and communication skills both in person, over the phone and in written form
• Reliability and dependability and the ability to multi task in a dynamic and fast paced office environment
• Attitude is everything!
• Must be efficient and detail-oriented
• Requires previous phone and customer service experience
• Must be proficient with MS Word, Excel and Outlook, and willing to learn company-specific software
• Able to maintain a professional attitude and demeanor when handling multiple priorities in a demanding and fast-paced environment
• Punctuality, dependability and great organizational skills are a must
• Flexible hours required to cover occasional 8-hour days
• High school diploma or equivalent is required; some college preferred
• Operates paging system to relay in-house announcements
• Provides customer service to callers and answers questions about organization
• When necessary, provides customers with address, directions, and other information
• Distribute on-air giveaways, review winner sheets are completely filled out and singed, update the cluster winner list to keep current
• Supports sales staff and traffic department
• Receive and transfer incoming phone calls, take telephone message, answer inquiry etc to ensure smooth communication between the company and the outside
• In/out mail registration and distribution
• Reception of visitors and update the Welcome Screen
• Register & distribute the files exchanged between ENC and ETC/YJS
• Answer and route incoming phone calls and faxes
• Sort/ Route incoming mail and deliveries
• Meet and greet listeners and clients
• Issue contest prizes and complete appropriate paperwork
• Learn radio specific software platrforms
• Proficiency in ++Microsoft Word, Excel, Outlook and Powerpoint
• Administrative experience preferred
• Strong communications skills and problem solving
• Ability to handle multiple tasks and adapts to a continuously changing environment
• Professional dress
• Welcoming and coordinating Fossil visitors, vendors and customers
• Supporting incoming call volume
• Helping the HR team with other administrative duties as required
• One year relevant experience in customer service; reception, or admin
• Handles incoming calls to the station, taking messages or connecting as directed
• Greets visitors to the station and notifies the appropriate employee of their visitor
• Signs guests in and issues visitors badges
• Receives packages and mail from messengers and notifies recipient
• Answers viewer questions regarding station programming, promotions and events
• Keeps various calls in logs
• Performs clerical support services for other departments as needed
• Process Mr. Food requests
• Outstanding and outgoing personality
• Enjoys working with the public
• Knowledge of telephone etiquette and ability to handle difficult callers
• Ability to interpret needs of incoming callers and questions
• Performance of basic computer skills, including knowledge of Windows and Microsoft Office Suite
• Meet & greet any visitors to the office
• Marketing including managing social media content and blogging
• Managing front of house
• Online advertising
• Document formatting
• Able to provide assistance and direction to visitors and new hires
• Partner with Facilities Coordinator to ensure that the NY office is running smoothly and the reception area is kept clean and organized
• Provide assistance to the Talent Acquisition team as needed
• Ensure a positive Wealth Management Client Experience -Greet visitors, ascertain their identity, have them sign in and notifies appropriate employee of visitor arrival. When necessary routes visitor to appropriate location
• Assist with Region Projects as requested
• Assist Market Leader and Palo Alto team with special projects
• 2-3 years of customer service related experience
• Microsoft Office- Outlook, Word, Excel
• Answer all incoming calls to the main reception number
• Meet and great all visitors to the Rackspace office
• Assist the Office Administrator in replying to internal work requests
• Maintain the reception area and customer meeting suite to a high standard
• Maintain the office environment including the kitchen and meeting rooms areas
• Scheduling meetings booking meeting rooms
• Assisting event organization
• Maintain the physical security of the office environment by ensuring all visitors and contractors sign in and out
• Maintain the staff access card system
• Coordinate fire evacuation point to ensure all visitors, contractors and staff are accounted for
• Use of Oracle purchasing system to raise and receive purchase orders
• Supporting the Office Administrator with adhoc requests as needed
• Previous reception experience, or similar customer service environment required
• Excellent organizational skills and strong ability to prioritize workload and time-management
• Excellent customer handling skills both internal and external, and strong conflict resolution experience
• Ability to communicate professionally in both verbal and written form
• Intermediate experience in using Microsoft Office software including Word, Excel, Outlook and SharePoint
• Proven ability to work as part of a team, and flexibility to cover other job roles
• Proven ability to control costs and analyze cost effectiveness of services and supplies
• Experience dealing with building management issues and contractors
• Welcoming clients and visitors to our corporate environment
• Assist in the management of our meeting and event rooms
• Management of all incoming calls ensuring their delivery to the appropriate EY contact
• Ownership and pride in maintaining the reception area in a truly professional environment
• Assisting in general administration duties and support to Facilities team
• 15 hrs per week – Thursday and Friday
• 30am to 6.00pm – core hours but not guaranteed. There is a need for flexibility and on occasion a need to complete a 7.30am to 4.00pm shift to cover holidays and sickness
• Additional cover may be requested on occasion with reasonable notice to cover Mon/Tues/Weds for holidays and sickness with adequate notice
• Answer multiple line switchboard; transfer calls; and take messages
• Greet all guests upon arrival
• Validate parking and maintain the office parking grid
• Maintain kitchen inventory
• Order and maintain office supplies through Office Depot
• Perform other related job duties or projects as assigned
• Ensure a high level of customer service at all times to both internal and external clients
• Manage visitor traffic flow and guest experience as soon as they enter the building Lobby
• Greet and log visitors in guest management system; issue visitor ID/security badges per established policies
• Notify Canon host of their guest’s arrival
• Assist with storing and retrieving coats and luggage
• Direct or escort visitor to Guest Greeting Area or other designated area in the Conference Center as requested by the Canon host
• Familiarize and plan for activities and expected visitor traffic each day
• Handle internal calls to Reception desk and provide information as requested
• Covers specific assigned hours consistently and without deviation
• Maintain a professional looking and tidy Reception area / workspace
• Administrative duties as directed by Senior Manager and Supervisor, Conference Center
• High school diploma; Associates degree preferred
• Minimum of two years’ experience in a similar role serving a corporate headquarters, or five years total work experience in a support role in a professional office environment
• Ability to operate single or multi-line telephone system; paging system; and pc software such as email and MS Word
• Answers internal and external calls with a friendly and helpful demeanor; assists callers appropriately; transfers calls as directed
• Forwards calls from viewers about programming, videos, merchandise, artists’ fan clubs, management or label information; determines how inquiries should be handled, which department handles the particular inquiry, and then routes the call to the appropriate person/department
• Contributes to the security of the organization by helping to monitor the access of visitors; notifies Security when visitors/guests are expected
• Ensures the reception area is neat and clean at all times; helps to maintain an environment in the sitting area that is enjoyable for guests so that a good first impression is made
• Maintains a list of emergency numbers for fire, police, ambulance, etc.; prepared to act quickly to assist with calling/obtaining emergency assistance for staff if needed
• Requires a non-stop professional attitude; exudes a pleasant face to face interaction
• Must wear clothing and accessories that will project a professional image of you and the company for both visitors and co-workers, clothing should be neat, clean and appropriate
• Liaison for colleagues at other locations regarding conference room and video conference needs. Coordinates with appropriate parties from the MTS department and Production Technologies for A/V and Telecom needs for meetings
• Oversees Facilities help desk by retrieving all messages sent to the Facilities e-mail and voice mail boxes. Routes requests to appropriate parties for attention. Prioritizes all incoming messages to maximize the level of assistance needed for each request. Troubleshoots, analyzes and responds to customer requests
• Assist with the coordination of setup and location of in-house production shoots for Viacom Media Networks and CMT Nashville
• Maintains staff services: Discount movie vouchers; Lost and found
• Performs research on various topics as directed and prepares reports regarding findings as required
• Places supply orders for the CORE Services department
• Maintains regular and predictable attendance, giving particular attention to arriving to work on time
• Performs any other tasks or functions deemed necessary to the daily operations of the business and CORE Services
• High school graduate; some college preferred
• At least two years of experience as a receptionist, and a minimum of two years of general office work experience or experience in a business environment are required
• Some experience in a customer service field or the public relations industry is preferred
• Excellent grammar, telephone etiquette, interpersonal skills, and written and verbal communication skills are required
• Must maintain a neat, professional appearance at all times
• Requires initiative, organizational skills, and attention to detail
• Demonstrated ability to remain calm, professional, helpful and courteous when faced with repeated interruptions/demands and difficult people/situations is vital
• Must have excellent computer skills including proficiency with Microsoft Suite: Word, Excel and PowerPoint preferred
• Familiarity with country music, artists, and trends is helpful
• Greet, manage and assist employees, clients and guests in a friendly and kind manner
• Responsible for answering incoming calls, directing calls to appropriate parties, mail distribution, flow of correspondence, requisition of office supplies and catering orders as well as additional admin duties
• Assist with Fed Ex, UPS, USPS, Messenger Service requests and recording the shipping details for the accounting department
• Maintain and stock kitchens and client areas and conference rooms
• Help out with planning and coordinating inside and outside office events
• Manage and facilitate last minute conference room calendars
• Assist with researching travel options and vendors for supplies, catering etc
• Additional admin and office support on an as needed basis
• Bachelor’s degree from an accredited college or university is preferred with a minimum of 1-3 years of experience in a professional environment
• Must be articulate, highly detail-oriented and have strong organizational and administrative skills
• Must exhibit professionalism, maturity, diplomacy, composure and grace under pressure
• Understand internal employees and external client’s requirements and expectations
• Excellent written, verbal, and listening skills, including proficiency in grammar and spelling, and strong interpersonal communication skills
• Word processing computer skills
• Excel spreadsheet skills
• Multi-line switchboard experience
• Excellent communication skills and the flexibility to handle multiple tasks
• Candidate must have Microsoft Windows experience and be very punctual
• A friendly, outgoing personality and a desire to work with the public is a must
• A hospitable attention to the needs and requests of all the company's clientele
• Assisting clients and monitoring security awareness
• Maintaining inventory and ordering supplies
• Accurately logging and tracking deliveries
• An obsessive attention to detail
• Answer main phone lines
• Provide Administrative support (updating calendar, scheduling meetings and travel, expense reports)
• Provide administrative support to visiting Executives
• Assist with filing and special projects
• Manage calendar and booking for conference rooms, corporate apartment and corporate cars
• Meet and greet clients, guests and visiting employees
• Maintain copy/mail rooms, reception area, pantries and order supplies
• Order food for meetings
• Supervise deliveries (ticket stock, supplies, etc.)
• Manage outgoing and incoming UPS/ USPS/FedEx
• Special projects to include but not limited to the preparation for client gatherings or presentations, website monitoring and producing special reports
• Ideal candidate will have customer service skills and enjoy working with people
• Phone system and office equipment experience preferred
• Word and Excel knowledge a must
• Professional appearance and demeanor,
• Organized, and possess exceptional verbal and written communication skills
• Candidate must be very reliable, organized and have an impeccable attention to details
• Must be available to work full-time between the hours of 8:30 – 6:00 . Some overtime
• H.S. diploma or equivalent required, BA/BS degree is preferred
• Answer all office telephone calls politely and effectively, transfer calls to the right person at the office, take accurate messages for absent employees, make sure messages are passed over in due time
• Meet visitors, inform employees of visitors' arrival. Make sure the visitors are treated politely & get expected attention. Book conference rooms for business meetings at the office upon employees' requests, take care of meetings' schedules. Look after meeting rooms, control that they are in order & ready for next meetings, arrange necessary equipment (projector, screen, flip chart)
• Serve coffee, tea, and water for guests
• Send out faxes and copy documents when required
• To handle mailing: send documents to other Visa offices via couriers, print out label addresses and arrange mailing. Keep the records, file properly
• Take care of incoming mail, newspapers & magazines (pick-up early in the morning and deliver to recipients as soon as possible)
• Register incoming & outgoing correspondence; visit post office when necessary
• Work in close cooperation with Supplier Registration Team to ensure that all suppliers, which provide administrative services and products, are set up in the Procurement system and have signed all required application forms and provided all necessary documentation
• Create Purchasing Orders and completion of SIRA processes in accordance with Visa policies related to office-administration issues; Proactive collaboration with Legal, Finance and Compliance Team with regards to the signing of agreements with suppliers
• Maintain of Visa branded souvenir products storage, conduct regular inventories and complete necessary reporting in accordance with new internal rules; update employees about Visa requirements
• Handle orders for water, stationary, work with other office suppliers when required, undertake required actions upon Office Manager request; ensure that office kitchen is in order
• Take care of Visa materials used by BD, Products, other departments kept inside the office; keep them in order; check the status with Products when required
• Render assistance in preparing various office events: seminars, workshops, meetings of different level, other
• Provide visa support for Kiev Office employees and for colleagues from regional offices
• Handle travel arrangements
• Book flights/trains, hotels, transfers in compliance with the staff requests via the authorized agency,
• Make sure that all orders are processed diligently & in time, tickets are delivered to the office & handed over to employees in due time
• Make sure that all orders are processed in accordance with the accepted travel policy
• Provide support as requested by General Manager
• Schedule meetings with clients; complete application forms for prolongation of staying in the country
• Prepare documents for entry visas; visiting of OVIR, Kiev customs, different ministers; creation of reports
• Take minutes during meetings, follow up
• Ensure proper work of office security, keep registration of visitors` cards
• Do the best in accomplishing all tasks in a speedy manner, in compliance with the deadlines
• 1+ year(s) of administrative experience
• Ability to recognize potential issues as they arise and escalate appropriately
• Able to work as part of cross regional team
• Able to manage multiple tasks simultaneously in a changing environment with a high degree of accuracy and detail
• Self-motivated and able to use own initiative
• Multicultural sensitivity and interpersonal relationship management skills are essential including the ability to work effectively as part of a team
• Must be comfortable working in a fast paced, hands-on, growth orientated work environment
• Greet Clients, on–air guests, visitors, job applicants and contest winners
• Assist in the distribution of winners prizes for all stations
• Receive calls and route to proper personnel
• Schedule network orders and post affidavits for radio stations
• Serve as backup to traffic department
• Provide information to listeners regarding commercials, news stories, etc
• Kitchen and office supplies organization and maintenance
• Help sales and administrative departments as needed
• Other responsibilities as necessary
• Greet all Ernst & Young personnel, customers, guests, and vendors while projecting a positive, professional image
• Understand emergency procedures and act as an extension of daytime security and property control
• May handle incoming package deliveries; maintain maintenance requests logs and other duties as necessary
• A high school diploma, or equivalent work experience
• Approximately 1-2 years of reception-related experience
• Knowledge in both Arabic and English speaking
• Screen inbound phone calls and route to appropriate location or department
• Record accurate notes and messages and ensure timely delivery of messages
• Greet customers and visitors
• Keep record of daily visitor log and issue visitor badges
• Perform other clerical duties as needed, such as data entry, filing, photocopying, scanning and collating
• May support various departments with clerical overflow
• May receive and sign for incoming packages
• May screen incoming mail and prepare outgoing mail for both regular and overnight delivery
• May use company intranet, paging or other computer-based systems
• Skills in Microsoft office (Word, Excel, Powerpoint, Outlook, etc.)
• Minimum of 1-2 years of experience in administrative support or related field
• Possess and demonstrate excellent organizational, interpersonal, facilitation, oral and written communication skills
• Ability to work under minimal supervision, independently and/or as a member of a project team
• Ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment – must escalate appropriately
• Must be detailed oriented – with strong attention to accuracy and problem solving. “Following-up until resolved” skills a must
• Ability to work well as a team member
• Ability to work in a matrix organizational structure
• Operates telephone switchboard handling internal and external calls, taking messages or connecting the call to proper station personnel. Pages station personnel when necessary
• Greets visitors to the station and notifies department or employee of visitors request
• Answers questions from viewers regarding program schedule
• Ensure a positive Wealth Management Client Experience - Greet visitors, ascertain their identity, have them sign in and notifies appropriate employee of visitor arrival. When necessary routes visitor to appropriate location
• Assist Market Leader and Newport Beach team with special projects
• Experience in banking is highly desired
• Microsoft Office- Outlook, Word, Excel, & PowerPoint
• Clear speaking voice
• Smart appearance
• Have basic computer skills
• Performs reception, client service, and greeting/screening duties This includes answering phones, directing calls/taking messages when necessary. Will establish purpose of visit and directs visitors as necessary. Ensures visitors are expeditiously escorted to correct company representative and not left unattended
• Manages client comfort and experience
• Office logistics responsibilities: calling messengers and keeping logs of all incoming and outgoing packages by messenger service, mail, and other sources. Providing parking validation for guests. Handles building and lot passes for guests and employees
• Conducts market research and analysis for post production services in film, television, and advertising industries
• Orders and maintains inventory of office and kitchen supplies for department
• Provides administrative support to General Manager
• Maintains reservations for shared conferences rooms Assists in resolution of scheduling conflicts
• Performs other related general office duties as assigned
• Responsible for the front reception (greeting visitors and guests in a friendly manner) and ensuring CT-PAT procedures are followed
• Answering telephones with warmth and friendliness
• Provide clerical and administrative support primary to the Human Resources & Finance Departments
• Responsible for training data entry and maintaining training binders
• Maintain daily operations of the photocopier and facsimile, and ensure each morning that the equipment is stocked with the necessary supplies
• Organize and maintain the kitchen and office areas
• Responsible for all incoming and outgoing mail
• Miscellaneous typing (i.e. letters, purchase orders, reports, presentations)
• Data entry in various databases for various departments
• Match packing slips to invoices and purchase requisitions. Verifies quantities
• Codes and enters data of suppliers' invoices and employee Expense Reports into ERP system called Trans4M
• Prepares and enters all purchase requisitions for ALL departments
• Print and post A/P Entry Report and Invoice Journal to the GL
• Files paid suppliers invoices
• Set up and maintains suppliers masters files in Trans4M
• Deals with supplier queries on the phone
• Reconciles supplier statements
• Inputs capital spending into the online Capital Tracking System (C.T.S) and into Excel spreadsheet and reconciles with GL
• Records and maintain files for Production Tooling and R&D
• Prepares month-end A/P accruals
• Generates and files system journals on a monthly basis
• Follows the guidelines and rules as set out by the Employee's Handbook and company policies
• Any other reasonable request made by supervisor or management
• College Diploma
• Proficiency in Windows, Word, Excel, Accounting Software, Trans4M (ERP)
• Demonstrated ability to meet deadlines
• Excellent communication skills, both written and oral
• Communicates clearly with customer focused vision
• Practices and maintains integrity while following Magna’s Charter and Employee Handbook
• Creates a positive work environment by demonstrating and sharing functional/technical knowledge
• Responsible for promoting and seeking excellence in all aspects of business
• Minimum 2 years previous related experience in a similar position
• Welcome and direct visitors, partners, vendors, and job candidates
• Monitor the physical entry to the building during open office hours of 8:00 AM to 5: 00 PM
• Answer, screen, and process incoming external and internal calls
• Coordinate shipping and receiving of mail with USPS, UPS, etc
• Promote a positive front office atmosphere and maintain a secure, clean, and orderly lobby
• Schedule and coordinate conference room reservations
• Maintain building and parking access log
• Process office supply orders
• Excellent communication and analytical skills
• Functional digital literacy: Microsoft Office
• Meets/greets visitors at the front desk
• Answers all incoming calls and transfers calls/pages employees as needed
• Log all incoming packages and distribute mail
• Prepares shipping labels and ensures efficiency of shipping. Assists with distribution of packages
• Places orders for office supplies and distributes to employees
• Work with Laundry sales group providing administrative functions, ie: line sheets and sales reports
• Assists design, marketing or licensing with various assignments as needed
• Maintains and organizes facilities invoices in binder
• Maintain and organize supply room
• Must become familiar with all members of the staff
• Previous professional corporate reception experience
• Professional and polished demeanor
• Experience with scheduling meetings for conference rooms
• 1-3 years experience in a similar position
• Mature and professional manner
• Demonstrated calm communication style
• Able to take instruction with ease
• Reliable and willing to learn
• Proven display of initiative
• Technical proficiency in Excel and Microsoft Word
• Strong references
• Receives, sorts, and routes mail, packages, and publications and manages outgoing mail
• Assists Finance Department with order review and approvals
• Collects required info from giveaway winners and distributes prize giveaways to winners
• Performs other clerical duties assigned by management
• One-year related experience preferred
• Basic PC skills required
• Ability to exercise good judgement and decision making skills
• Strong organizational and time management skills, with the ability to prioritize
• Excellent written and oral communication skills in both English and French
• Strong computer skills (Excel, Outlook, and Word)
• Prior experience with front line security an asset
• Health and Safety Certification (Part I and II)
• Office or Logistics Management Experience
• Integrity and honesty
• Highly resourceful and self-motivated with a strong sense of ownership in areas of responsibility
• Excellent attention to detail *LI-HD#HR
• Manages the arrival and departure of guests and vendors
• Maintains clean and organized reception / lobby area, including Board room
• Sends communications to all employees regarding various company programs
• Manages temporary access badges including tracking down missing badges
• Provides callers with information such as company address, directions to the company location, company fax numbers, company website, and other related information
• Receives, sorts, and forwards incoming mail. Maintains and routes publications
• Completes special projects as directed by Executives and Management
• Assists Human Resources with special projects
• Performs clerical duties such as photocopying, scanning, faxing, filing and collating
• 1 to 2 years of relevant experience and/or training, or equivalent combination of education and experience
• Excellent verbal and written communication skills with exceptional spelling and grammar ability
• Ability to work independently on assigned tasks, as well as to accept direction on given assignments
• Proficiency in Microsoft Office products, including Outlook, Excel, and Word
• Competency at organizing multiple projects at once
• Good judgment, and the ability to exercise it quickly
• A professional demeanor and mature presence
• Ability to take direction from multiple people, and prioritize accordingly
• Ability to work with constant interruption / Handle Pressure
• Greet accounts/guests in a professional, friendly, hospitable manner
• Signs in all visiting accounts, deliveries and guests
• Experience with customer service and interacting with people is a must. Ideal candidate will have experience in retail or fashion related industry
• 1 year of relevant experience and/or training
• Excellent phone etiquette is a must
• Should be customer service driven
• 3+ years of experience as a Receptionist, or as an Administrative Assistant who interacted with visitors to the company
• Previous experience using a multi-line phone system, building intercom system, and access control systems
• Advanced proficiency in Microsoft Office tools, including Word, Excel, and Outlook
• Flexibility to adjust to a changing workload while maintaining a positive attitude
• Providing a smart, efficient and professional switchboard and reception service
• Handling all incoming telephone calls
• Assist with room bookings
• Dealing with the immediate hospitality of guests on arrival and departure (issuing visitors passes, organising meeting rooms etc.)
• Greet all visitors in a professional manner and escort them to the correct meeting room
• Take ownership of individual customers requests and strive to exceed their expectations
• Ensure all meeting rooms are clean, tidy and supplied with the required equipment at the correct time
• Support the pantry staff to ensure all catering requirements are dealt with promptly
• Liaise with the kitchen regarding any formal lunches/dinner/buffets/special events booked
• Cover concierge and room bookings as and when necessary
• Any other duties as deemed necessary
• Proven experience in Front of House within the financial services is essential
• Working knowledge of Datacraft or similar service offering frameworks
• Confident with a willingness to learn new skills
• Ability to cope with a fast changing environment
• Highly organised with excellent administration skills
• Computer literate with experience of Microsoft packages
• Neat, presentable appearance
• Flexible attitude towards work
• Ensure a welcoming environment for all guests and employees by professionally greeting visitors, making coffee, offering refreshments to guests, etc
• Maintain and update conference room schedules, as well as arrange conference calls
• Assist with catering arrangements for firm meetings, keeping organized records of attendees and costs
• Assist in setup and cleanup for firm meetings and parties
• Merge, print and stuff letters for distribution on an ongoing basis
• Maintain log of all job applicants coming into the station
• Assist Business Manager
• The desired candidate must be able to multi-task, be detail oriented and possess a professional service related approach to the job
• The ability to maintain filing and provide backup for reporting
• Experience in performing reception duties to include answering telephones and greeting guests
• Excellent computer skills with knowledge of Microsoft Word, Excel, Power Point, etc
• Ability to learn proprietary software utilized by the company
• Good command of the English grammar
• Good verbal and written communications
• Social Media skills
• Bi-lingual a plus
• Answer and direct heavy call volumes
• Greet and assist visitors in an upbeat manner
• Ensure that the lobby area is neat and tidy at all times
• Accept and distribute mail and deliveries
• Aid in keeping the kitchen breakrooms stocked and appetizing
• Assist with the ordering, stocking and inventorying of office supplies
• Help with event planning, setup and teardown
• Provide general administrative support on an on-going basis
• Customer service oriented with an outgoing, patient and professional demeanor
• Incredible organizational skills
• Solid problem solving skills
• Ability to lift heavy equipment (25+ pounds) as needed
• Greet guests and visitors as they arrive at Brand headquarters
• Answer all phone calls, refer inquiries and direct calls appropriately
• Maintain security and schedules by overseeing visit log-in book and issuing ID badges when required
• Flexibility to sort and open mail
• Light data entry and administrative responsibilities, as directed
• Associate degree with a focus in Fashion or related studies preferred
• Detail oriented, organized and exceptional communication skills
• Customer focused, professional, ability to listen
• Ability to work well under pressure is critical
• Ability to multitask and manage time well
• Proficient in Microsoft Office – Word, Excel, PowerPoint, Outlook
• Managing front desk in a friendly and professional manner, giving a first class service to all clients and colleagues
• Answering general phone line, handling inquires and transferring calls
• Meeting and greeting clients, offering hot and cold beverages, ensuring reception area is clean and tidy at all times
• Organize and manage meeting room calendar, schedule appointments, administer all meeting cancellations, arranging refreshments when needed and ensure meeting room is tidy at all times
• Effectively execute email responses
• Handle all courier and car service bookings upon approval
• Deal with all incoming and outgoing post
• Ordering stationery and keeping kitchen and washrooms stocked, carrying out daily checks to ensure rooms are fully stocked
• Liaising with cleaners to ensure office is always within standards, carrying out daily checks to ensure any issues are resolved as quickly as possible
• Maintaining office expense database
• Handling conference calls/video conference calls and assisting staff when needed
• Taking minutes in all staff/team meetings and uploading to online filing system
• Handling safety checks, maintenance issues and coordinating weekly/monthly maintenance, reporting back to line manager and getting approval when needed
• Assist line managers in planning, organization and coordination of functions and special events
• Organize and maintain all business contacts and folders
• Filing, organizing and maintaining all documents both in local filing system and by utilizing online filing system
• Bi-weekly review of open items and to do list
• Ad hoc admin and miscellaneous duties as needed
• Minimum of 6 months reception experience
• High standards of ethics and confidentiality to handle sensitive information
• Good knowledge of accounting systems and the generally accepted accounting principles
• Good understanding of financial reports
• Excellent interpersonal, written, and oral communication skills
• Master in Microsoft Suite Word, Excel, PowerPoint, ical, and Gmail
• Accurate data entry skills and keen attention to detail
• Tech savvy preferred
• Ability to derive, set, and achieve goals
• Proven ability to prioritize workflow and multi-task
• Work well independently and as a team member
• Thrive in a high-paced cross-functional environment
• Ability to examine documents for accuracy and completeness
• Ability to understand and interpret policies and regulations
• Equipment Operated
• Standard office equipment including Mac computer, calculator, fax machine, copier, printer, telephone, smart phones, etc
• Work Environment
• Position in a well-lighted office environment
• Greet clients and contact appropriate individuals
• Answer and forward telephone calls promptly and professionally
• Respond to client inquiries
• Schedule branch meetings/presentations
• Process catering requests
• Maintain and coordinate calendars
• Assist with preparation of materials for meetings and events
• Arrange for outgoing couriers and the distribution of incoming courier items
• Process purchase orders for office and kitchen supplies – monitor and maintain an adequate supply of each
• Maintain up-to-date contact listings
• Assist with occasional project work as assigned by Management Team
• Perform a variety of administration functions including filing, word processing, and mailing
• Assist with cheque deposits as needed
• Retrieve messages from voice mail and forward to appropriate individuals
• Ensure reception area is neat and orderly
• Ensure copy room and kitchen are neat and orderly
• Other sundry duties as assigned
• The ideal candidate will feel comfortable working in a fast-paced environment
• Attention to detail and excellent organizational skills are a must
• The ability to work under tight deadlines within a team atmosphere will be essential for success in this position
• Applicant must have the flexibility to cover either morning or afternoon shifts
• Applicants must be dependable with a great attitude, have previous office experience, be proficient in Microsoft Word, Excel and Outlook, be able to lift or move up to 50 pounds, and have a valid driver's license
• Good knowledge of accounting systems and the generally accepted accounting principles Good understanding of financial reports
• Accurate data entry skills and keen attention to detail Tech savvy preferred
• Ability to derive, set, and achieve goals Ability to exercise good judgment, show initiative and be proactive
• Ability to multi-task Ability to problem solve
• Equipment Operated: Standard office equipment including
• Mac computer, calculator, fax machine, copier, printer, telephone, smart phones, etc
• Maintains a log of the whereabouts of partners (e.g. vacation, meeting, lunch, etc.)
• Schedules conference room and maintains daily logs
• Provides relief coverage to other areas as the manager directs
• Trains new employees and/or cross trains current employees on specific duties relating to the individual business area
• Performs other duties specific to the individual business area, ie., addressing and stuffing envelopes for mailings, light typing, accessing information on the PC
• Supports executives by completing expense reports, maintaining calendars, scheduling meetings, arranging travel, and other Executive Assistant duties
• Greets Guests
• Answers telephones, routes calls
• Responds to general questions regarding station and promotional events
• Prepares and assembles reports and presentations
• Sorts and distributes incoming mail, prepares out-going mail
• Maintains employee phone lists
• Must be extremely punctual
• Excels independently or in a team environment
• Proficient in Microsoft Office Word, Excel, Outlook and PowerPoint
• Problem solving ability and skilled in prioritizing detail-oriented
• Ability to multi-task and handle pressure and deadlines
• Answer calls and complete extensive screening so calls are put through to the correct individual or department, transfer incoming calls: takes messages when unable to complete calls. Approximately 40-60 calls per day
• Call for repair service when the warning light on the board indicates some trouble in our switchboard equipment. Facilities Coordinator would be the primary contact
• Greet outside visitors and advises the inside contact that their visitor has arrived
• Transfer voice mail messages to individual telephone sets
• Place broadcast message on the system when requested
• Activate the emergency messages when necessary
• Ensure the staff list is showing the correct extension and is kept up to date
• When time permits, complete simple clerical jobs such as sorting and stuffing envelopes for other departments
• Place calls to courier companies for pick-up, as well as signing for all incoming couriers
• Coordinate courier billings, payments and departmental charge backs
• Perform all announcements on the intercom system
• Grade 12 with 3-5 years of switchboard/reception experience
• Formal customer service course
• Experience working in a computerized environment
• Good command of English
• Ability to deal with the public
• Excellent customer service skills and the ability to deal with irate customers
• Ability to work within a fast paced environment. 50-70 customers/visitors per day
• Ability to operate MC Word, Outlook, Excel and other various software programs
• Strong communication skills, proven experience with handling phone lines
• Customer-service oriented
• Proficient in Microsoft Outlook, Word, and Excel
• Comfortable handling a high volume of responsibilities
• Greet and check in visitors, members and answer inquiries. Direct visitors by maintaining directories as well as give instructions
• Make sure reception area is presentable. Maintain safe and clean reception area by complying with procedures, rules and regulations
• Maintain security by following procedures, monitor logbook, contact security if necessary
• Make sure the supplies are stocked. Order, receive, stock and distribute office supplies. Maintain bookkeeping records of purchases
• Assist with events, send out RSVP for events, set up reception area for events. May arrange appointments, greet participants and monitor logbook of attendees
• Provides general office support with a variety of clerical tasks such as photocopying, faxing, filing and collating
• Maintain and utilize website to provide visitors authorization to on-line access
• Answer telephones console and transfer callers to appropriate person. Provide callers with information such as address, direction to the location, fax numbers, website and other related information
• Receive, sort and forward incoming mail. Maintain and route publications. Coordinates the pick up and deliver of express mail services
• Perform related duties as necessary
• Exceptional customer service and communication skills
• Attention to detail and ability to work both autonomously and within a team in a fast paced setting
• Ideally, you will have previous experience in a similar role and have a high level of personal presentation
• Experience with basic Microsoft functions
• Able to type 40-50 wpm; have word processing/computer experience
• Ability to work well with people
• Ensure that guests have been properly signed in to the electronic visitor management system and executed the nondisclosure agreement electronically or manually
• Maintain manual sign in sheets for any guests that were signed into the premises after normal business hours
• Maintain professional appearance of building lobby or reception area. Maintain and distribute lobby materials such Pier 9 visitor brochures, safety guides, and workshop user information
• Ensure reception computer and electronic visitor management system tablets are set up at the beginning of the work day and secured at the end of the work day
• Report building issues to Facilities Department
• Manage vendor and card key and/or photo ID system for building
• Greet visitors and handle phone calls on external enquiries at the reception
• Coordinate meetings and serve staff/ clients in a professional manner
• Handle courier orders, incoming and outgoing documents, general office administrative support
• Coordinate office maintenance, stationery/pantry ordering and maintain the tidiness of the conference rooms and reception area
• Welcome and greet clients and visitors
• Manage incoming calls, enquiries via phone and email and refer clients to revenant staff
• Take clear and detailed messages for an absent staff member or client
• Maintain an accurate and up to date record of visitors and requests at the reception counter
• Coordinate office maintenance including ordering of catalogues, leaflets and brochures as necessary
• Handling incoming and outgoing documents
• General office administrative support
• Exceptional client service skills and communication skills. Fluency in English and Mandarin is a must
• Strong interpersonal skills with a pleasant, friendly personality
• Be enthusiastic and flexible to undertake a wide range of tasks
• Reliable, punctual and able to think on their feet and provide solutions
• This position will require regular weekend work with prior notice
• Handle all incoming telephone calls / enquiries promptly giving a warm, courteous welcome and using the agreed salutation
• 5 hr per week 9 – 3 Monday to Friday
• Ability to communicate effectively both verbally and in writing is essential
• Must have sound numerical skills
• Ability to operate calmly under pressure
• Maintain weekly planner for all employees of the National Office
• Associate's Degree required
• Bachelor's degree (business or related field) preferred
• Three to five years of experience in a professional service setting required
• Answer incoming phone calls and route them to the appropriate parties in the firm
• Welcome and greet guests, vendors and employees; answer questions and direct them to waiting area and conference rooms
• Log-in guests and issue identification badges to maintain security
• Track and assist with meeting and conference room scheduling
• Provide administrative support to various departments as needed
• Maintain a clean Reception area
• Assist with various administrative projects and tasks
• Previous experience as a Receptionist with a professional firm; multiple line telephone systems preferred
• Supervisory and/or training experience a plus
• Excellent communication skills and phone etiquette with a client focus
• Mature, polished and professional presence and disposition
• Positive attitude with a friendly and upbeat demeanor
• Punctual, dependable and reliable
• Ability to maintain confidentiality and interface with all levels of personnel
• Proficiency with Microsoft Office including Word, Excel and Outlook
• Answer telephones and place calls quickly and efficiently using a multi-line telephone system
• Greet clients and visitors upon arrival to the office in a professional and friendly manner
• Determine nature of business and announce visitors to appropriate personnel
• Provide support to various aspects with tasks related to A/P & A/R
• Miscellaneous Administrative duties
• Solid receptionist skills and the ability to multi-task
• Working knowledge of computers (MS Word, Excel, etc.)
• Receives and routes incoming calls to their appropriate destination utilizing the switchboard console
• Maintains a clean and presentable area in which to greet clients, both internal and external
• High school diploma required. Prior switchboard/receptionist experience preferred
• Prior financial industry experience preferred
• Ability to handle difficult clients and situations
• Brand ambassador for all visitors to the kate spade new york HQ office
• Swiftly communicate when guests have arrived so they do not have a long wait
• Act as a hostess, provide drinks to guests
• Communicate with all visitors and associates in keeping with our brand core values
• Provide warm, gracious greeting, and exceptional service and responsiveness
• Represent the brand every day by wearing the product (clothing allowance)
• Maintain a neat, clean and fresh reception area at all times - reception desk, credenza, coffee table, flowers, coat closet organization
• Routinely check bathrooms to ensure all is in order
• Routinely check market kitchen
• Coordinate and oversee showrooms
• 2X per day, check the showrooms to ensure all is in order; once before leaving
• Alert office services staff if there is an issue
• Coordinate appointments via microsoft outlook
• Field incoming phone calls in a timely manner - gracious and warm, demonstrating discretion
• Refer all press inquiries to PR
• Assist with all HQ events - prep and clean up: market, business reviews, PR events
• Provide backup admin support to an executives when needed
• Update and send out the HQ phone list - once per month
• As requested by HR or the leadership team, communicate via the intercom
• Assist with breakfast and lunch during market - provide some direction to temporary associates
• Manage magazine and newspaper subscription service for corporate employees using cSubs
• Check AED (automatic external defibrillator) machines throughout office daily and submit logs at end of month
• Fire Safety/EAP Warden for floor in event of emergency/fire
• Submit building work orders via building system
• Daily schedule: 8:30am-6:30 M-Th with a 1 hour lunch break, 8:30-1:30 F
• Prior experience in the fashion or retail a plus
• Proficient in excel, word and outlook; comfortable using a mac
• Ability to multi-task in a busy office environment
• Ability to interact with multiple departments and interact with employees at all levels
• Must present a polished, professional image at all times
• Understanding of Kate Spade & Co
• Answer telephone, screen and direct calls
• Provide information to callers
• Greet persons entering organization
• Ensures knowledge of staff movements in and out of organization
• Maintain appointment diary either manually or electronically
• Organize meetings
• Requires excellent organizational and problem-solving skills
• Must have strong interpersonal skills, maturity and good judgment
• Demonstrates a positive can-do attitude
• Must be able to effectively communicate and interact with a diverse range of individuals including other senior management personnel
• Must be thorough and detail oriented
• Strong computer skills a must, especially in Excel
• Be proficient and able to multi-task
• Native level Cantonese as well as a good command of written and spoken English
• Excellent telephone manner and communication skills
• Independent, responsible, with a proactive and energetic attitude and excellent interpersonal skills
• Previous admin experience an advantage
• Strong PC skills, notably Word & Excel
• Must have HKID. Unfortunately, we are not able to sponsor a work permit for this role
• All reception duties
• All incoming and outgoing mail duties
• Maintain daily operations of the phone, main photocopier and fax; ensure equipment is stocked with necessary supplies
• Maintain visitor and contractor files; safety orientation and WSIB documents to be updated on a regular basis
• Maintain PPE (Plant Protective Equipment) for all visitors, ensure adequate levels at all times of safety glasses and ensure the cleanliness of the stock that is being presented to our visitors
• Organize special luncheons through request process
• Travel Arrangements (includes flights/hotels/car rentals)
• Update phone list
• Responsible to distribute employee list through Fire Evacuation
• Ensure that reception area is neat and tidy at all times
• Production data entry and DT tracking (CMI) from production sheets
• Archiving production documentation weekly through scanning process
• Purchase requisitions
• Backup for Urgent P.O.’s in the absence of Purchasing Agent
• Maintaining Fast Response tracking sheet along with attendance
• Fast Response board
• Maintain PSR for EHS Dept
• Update training matrix as per TS16949
• Comply with legislative requirements including but not limited to Section 28 of the Occupational Health & Safety Act
• Use or wear equipment, protective devices or clothing that Pullmatic Mfg. requires to be used or worn
• Report hazards to your supervisor/manager that you are aware of
• Will not operate any thing or work in a manner that may cause danger
• Ensure TS16949 and ISO 14001 compliance
• Follow guidelines, systems and rules as set out by your employee handbook and company policies
• Keep your workplace clean and tidy at all times
• Minimum secondary school diploma
• 1 year experience in front reception capacity
• Excellent documentation and organizational skills
• Excellent attendance and timekeeping habits
• Excellent English language communication skills (both verbal and written)
• Working knowledge of TS16949 and ISO14001 systems
• Computer literate: Microsoft Office and Outlook
• High School Diploma or equivalent; some college preferred
• Two years of related experience preferred
• Excellent interpersonal skills and focus on the customer
• Able to multi-task and stay calm under pressure
• Strong organizational and time management skills; detail-oriented
• Must have the ability to compose emails and other written documentation clearly and concisely
• Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands. The employee must have the ability to lift and move items up to 15 pounds. Employee must have the ability to see written documents, computer screens and to adjust focus
• This job is performed in a temperature controlled office environment
• To ensure the Reception operates in a professional manner within the agreed operating hours
• To manage all incoming calls to the Head Office in an efficient and business like manner
• Receive, log and announce all incoming visitors to the site
• Booking of taxi's and advising of arrival as appropriate
• Ensure that there is effective communication between external sources and internal contacts thus ensuring minimal disruption to company activity
• Ensure incoming/outgoing/internal post is sorted promptly
• Prepare and arrange collection of mail for courier service
• Provide a response service for all photocopiers, orders and replace consumables
• To monitor and control a concierge service from reception
• Knowledge and experience of operating a busy commerical reception
• Working knowledge of IT systems including word processing, spreadsheets and e-mail
• Good professional customer service experience
• Computing skills
• Experience of working in a busy reception
• Relevant experience of customer service
• Reception of visitors
• Managing and handling incoming telephone calls and corespondence
• Arranging business trips to office colleagues ( booking flight, trains, bus tickets, hotels, visas)
• Servicing and keeping meeting rooms in order
• Assisting to office administration staff (HR, purchase controllers, accounting)
• Assisting in organizing corporate events
• Other administrative tasks
• Other help on request
• Ideal candidate must present a professional and friendly image, excellent verbal and written skills, and be detail oriented
• Candidate must also be a self-motivated individual that shows initiative to go the extra mile
• Entry level position with possible advancement within the company
• Proficiency in Windows environment with working knowledge of MS Office (Word, Excel, PowerPoint and Outlook)
• Providing a reception service to all visitors arriving at the offices (including dealing with post/deliveries/enquiries etc)
• Responsibility for organising meeting rooms at offices including the supply of refreshments where external guests are in attendance
• Set up all meeting rooms including the meeting room calendars
• Fulfil the direct administration needs of members of the Operations team to include administration support, telephone call/email handling, and filing, reporting information and ensuring that all administration is maintained and managed on a day to day basis
• Handling incoming and outgoing telephone calls courteously and promptly, providing appropriate information as required. Taking calls for Wembley Park office as necessary. Taking and leaving messages as appropriate
• Assist Wembley Park PAs/office manager in co-ordinating meetings, producing agendas and minutes, site visits, arranging hospitality and administration as necessary
• Assist in drafting, editing and typing various types of correspondence, ensuring the final documents are presented accurately and in the most professional way
• As and when required provide support and administrative cover within the company for both Wembley Park Limited and other group companies
• Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed
• Participate in the full year and half year Performance Development Review process as reviewer and review, meeting the standards and timescales required by the Company
• At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology
• Work within the Company's policies and procedures, governance framework and standards, as detailed in the Company handbook
• Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times
• Use materials and resources effectively and efficiently to minimise waste and consider the impact of potential actions on the environment before taking business decisions
• Previous receptionist / administrator experience in a busy office environment
• IT literate with intermediate to advanced level Word, Powerpoint, Outlook and Excel skills
• Act as initial point of contact on behalf of Prudential Asset Resources. Welcome visitors, determine nature of business, and announce as appropriate
• Answer incoming telephone calls; determine purpose of caller, and forward calls to appropriate personnel or department. Incumbent will need to be able to assess the urgency of incoming calls and act appropriately
• Answer questions about organization and provide callers with address, directions, and/or other information
• Monitor visitor access and issue visitor badges
• Handle accounts payable reimbursements
• Complete certified mail process
• Complete miscellaneous special projects upon request
• Assist with conference room configuration/setup and manage conference room reservations (review and approvals)
• Act as backup to mailroom staff (functions include mail delivery, sorting, mass mail outs, maintaining coffee bars, etc)
• Receive, track, and send courier packages
• Proficiency at Microsoft Office applications (Word, Excel, and PowerPoint), and Lotus Notes
• Excellent interpersonal and communication skills with proven ability to provide superior customer service
• Discretion required in handling highly sensitive and confidential information in a respectful manner
• Strong organization skills with the ability to multi-task in a fast paced environment
• Strong initiative and good judgment
• Solid partnering skills and team player a must
• Strong editing and proofreading skills
• Ability to work independently with minimal supervision, work under tight time constraints, and be able to prioritize work
• Ability to work well with other administrative and professional staff
• Flexibility to work overtime on an as needed basis is required
• Answer incoming calls and handling multiple telephone lines in a fast paced working environment
• Administering visitor security and day passes
• Administering front desk operations
• Greeting visitors and vendors
• Assisting with office meetings, functions and events
• General administrative support as needed
• Controlling office equipment and supplies
• Administering company directories
• Administering company calendar
• Represent the brand and utilize the PUMA 4Keys (Fair, Honest, Positive, Creative) in all decisions, actions, processes and practices
• High-school diploma required
• Proficiency in Microsoft Word, Excel, Powerpoint, and Lotus Notes
• Must be enthusiastic and possess a positive attitude
• 2-5 years of experience as a Receptionist
• Proficiency with Microsoft Office programs
• Ability to type 50 words per minute $
• 1 year clerical/administrative experience
• Proficiency with Microsoft software (i.e. word, excel, & PowerPoint)
• Proven dependability regarding punctuality and attendance
• Operate a multi-line phone system, route calls to appropriate department/personnel
• Greet & screen all incoming station guests/visitors
• Process incoming/outgoing mail and package delivery
• Open the office and greet/direct all clients and visitors
• Answer all general incoming telephone calls and route them appropriately
• Responsible for Facilities maintenance, which may include, but not be limited to ordering supplies and refreshments, up keeping the appearance of the conference rooms, sorting/distributing mail, and handling any facilities/building related issues
• Complete and submit expense reports for department
• Review and code monthly invoices for processing
• Work directly with Human Resources Manager on ad hoc projects
• Assist in various administrative and production duties as assigned
• Handles incoming calls from clients and potential customers
• Greets visitors, answers questions and directs them to the appropriate individuals
• Taking messages when required
• Receives and distributes correspondence
• Performs additional clerical tasks (conference room booking, invoices checking)
• Greeting visitors and directing them to the correct person or department
• Diary management using Outlook
• Support to HR & Facilities
• Contact the business park maintenance team when required
• Managing the visitors book and giving out security passes
• Answering enquiries in person, by phone and on email
• Providing or sending out information
• Managing a room booking system
• Managing taxi bookings for visitors
• Providing refreshments
• Keeping the reception area tidy
• Keeping the stationery room tidy
• Processing local and international post & packages
• Dealing with dry cleaning requests
• Review and update staff telephone and email lists on a regular basis
• Fire warden duties (training to be provided)
• Other ad hoc duties as required
• Self-motivated and able to take initiative to work on their own and without guidance
• A friendly, welcoming and confident personality, with a professional approach
• A smart appearance
• Professional standard of personal presentation
• Excellent spoken and written communication skills
• Able to convey straightforward information clearly and accurately in writing and orally
• The ability to stay calm under pressure
• The ability to be polite but firm when dealing with difficult, impatient or upset people
• Comfortable with working in a multicultural environment
• Willing to learn and try new ways of working, and also to suggest improvements to our reception service
• Proven reception and administration experience
• Highly competent in Microsoft packages (Word, Excel, PowerPoint) and email systems (e.g. Outlook)
• Following safety and security procedures, and putting them into effect
• Confident to use office equipment such as switchboards, fax machines and photocopiers
• Answer phones and operate switchboard / route calls
• Answer general inquiries about company
• Maintain employee and department directories
• Collect and deliver parcels / manage requests for messenger service
• Distribute building ID cards to temporary staff
• Perform light administrative duties (data entry, filing, scanning, faxing, label/envelope making, etc.)
• Help with various projects as needed by the team, as primary responsibilities allow
• Assist and provide coverage for Meeting Room Coordinator with the management of meeting room areas as needed as follows
• Professional, poised, polished
• College educated preferred
• Proficient with Outlook, Word, and Excel preferred
• 2-3 years of experience as a receptionist/hostess
• Welcome and greet guests with appropriate manners
• Ensure office security, manage the storage room and keep record of parcels
• Support on maintenance service, PO management and billing consolidation
• Follow-up on staff purchase / logistics and cash consolidation
• Assist in fixed assets creation and disposals follow up
• Provide other administration and clerical support
• Must personable, polished, and possess excellent customer service skills
• Must be punctual and dependable
• At least 1 year experience as a receptionist or in a retail environment strongly desired
• Develop customer satisfaction through accurate and pleasant verbal
• Demonstrates good interpersonal and communication skills
• Prior customer service or financial services preferred but not required
• Average computer skills
• Clerical Skills
• Telephone etiquette skills
• Cheerful personality
• Order general office, paper and kitchen supplies
• Stock, maintain and monitor binding room materials, including; ensuring paper is stocked at every printer and fax machine
• Collection and distribution of incoming and outgoing mail, including distribution of received faxes (incoming and outgoing)
• Handle and execute the ordering and set-up of client lunches
• Responsible for the filing and organizing of prospectuses
• Expected to communicate with Office Manager about office cleanliness, phone communication and any office concerns, questions or comments
• Liaison for all office communication. The “go to” person who should always be in the know in terms of office matters
• Complete special projects and assignments in a thorough, accurate and timely manner
• Proactively identify operational risks/ control deficiencies in the business
• Associates degree
• Familiar with MS Office applications
• Courteous and professional demeanour
• Good organization and follow-through skills
• Greet and log all visitors that enter the building
• Log any packages that come into the Front Desk
• Answer and route all calls coming into the main line
• Assist Communications Department with designated duties as assigned
• Maintain familiarity with product lines to assist Customers in placing orders and provide information on all Bible, book, audio, DVD, digital, and Bible Cover publications
• Process fax, email, and written mail orders within 24 hours; inquiries, and correspondence as assigned within 48 hours
• Receive, analyze, and resolve all phone inquiries and/or issues from Customers in accordance with HCCP policies and procedures, including shipment tracking, backorders, pending orders, shorted, damaged, or defective products
• Receive and direct input of all Customer and Sales personnel orders and respond to inquiries regarding stock status, discount, shipping methods, returns issues, and promotions
• Process markdowns and Point of Sale (POS) credits as approved by Sales
• Maintain familiarity with current sales specials and assist Customers with promotional orders
• Route new account requests
• Research chargeback claims, provide Proof of Deliveries (POD), etc
• Generate pick-up tags for returns
• Understanding of computer applications for information and resolution of Customer needs
• Provide accurate Customer feedback regarding products and services
• Communicate effectively with internal and external Customers and Customer support staff
• Provide assistance/support to other areas of the business
• Detail oriented/organized
• Ability to work independently and in a Team
• Ability to work in a fast paced and quickly changing work environment
• Excellent typing and 10 key skills
• Ability to prioritize and multi task
• Computer skills, Microsoft Office, excellent written and verbal communication skills
• Serving customers/responding to requests made in person
• Welcomes clients and visitors by greeting them, in person or on the telephone; transferring calls; answering or referring inquiries in a courteous, efficient and professional manner
• Helps potential clients by screening type of inquiry; transferring call to those concerned
• Maintains reception areas by straightening up; requesting help for general branch-related issues and maintenance; telephone equipment
• Coordinate client rooms and boardroom for reservations and presentations
• Tracking inventory of and ordering office supplies, stationary and other related tasks
• Support branch management in administrative functions and new employee set-ups
• General reception duties
• Excellent written and oral communication skills in French, English
• Exceptional attention to detail in all aspects of job duties
• Minimum 5 years’ experience in a similar role
• Warm and hospitable personality
• Financial industry knowledge is an asset
• To handle the switchboard for all incoming and transfer calls, faxes and the distribution of messages to all employees
• To ensure a high level of hospitality to all guests according to the adidas Group culture
• To maintain archive of all reception related documents and to ensure that they are up to date
• To manage incoming and outgoing business related mail correspondence
• Responsible for ensuring that the showrooms are being set-up properly for all scheduled meetings
• To deal with all necessary courier services inbound and outbound
• To update the courier tracking sheets with the dispatch of shipments
• To ensure efficient back-up to the facilities & services specialist while on leave/vacation
• Outlook: Basic
• Word: Advanced
• Excel: Basic
• PowerPoint: Basic
• Arabic: Fluent
• Answer and screen a high volume of incoming calls, excellent phone etiquette and sense of discretion required
• Work closely with Yelp security on a day to day basis
• Also with Facilities to help support events and day to day operations of the office
• Greet visitors upon arrival and create visitor name tags
• Maintain visitor spreadsheet
• Process daily incoming and outgoing mail
• Handle time-sensitive materials & issues in an appropriate manner
• Work closely with property management for all building regulation requirements
• Perform other administrative tasks as assigned
• Answer main company phone extensions; transfer or re-direct calls as needed without divulging employee phone number or e-mail information
• Maintain list of phone extensions and send out via email staff on regular basis
• Turn on TV’s in Reception area at start of shift. Report any A/V problems
• Read corporate and other intercompany press releases and become familiar with inter-company intranet site The Backline/B-Side weekly
• Answer basic questions regarding the company. Instruct guests on how to submit songs, artist packages, and other correspondence. Direct inquiries and complaints to the appropriate divisions
• Greet visitors, have them sign guest book, ascertain names and organizations represented, notify appropriate employee of visitor arrival
• Provide guests with Wi-Fi password as needed
• Implement company security policies with visitors and employees
• Update receptionist manual as necessary. Information should be detailed and user friendly for use in the event that a temporary employee or colleague is called to cover a desk
• Maintain general tidiness of reception area. Request assistance from Cleaning Crew or Maintenance as necessary
• Make and monitor conference room reservations, and provide information on room amenities. Advise employees of alternates to conference rooms if the one originally requested is unavailable
• Assist with evacuating employees and guests from the floor during routine building fire drills
• Notify manager or facilities coordinator of any building related circumstances, i.e., janitorial requirements, roof leaks, burnt out lights
• Provide administrative assistance as needed, i.e., updating spreadsheets, organizing invoices, etc
• Special projects as assigned by department management
• General computer skills and a working knowledge of Microsoft Office, including Word and Excel
• Must possess ability to handle strong and varied personalities with courtesy and tact
• Strong work ethic; high attention to detail
• Working knowledge of Microsoft Office Programs
• Prospective candidate should have the ability to exercise judgment and operate independently
• Employee must have the ability to sit at a desk for a minimum of 7 hours a day and complete tasks requiring repetitive use of hands. The employee must have the ability to lift and move items up to 30 pounds
• Able to demonstrate a professional and organised approach to the role
• Logical thinker, able to spot errors and resolve queries
• Able to deal with interruptions, work to deadlines and prioritise
• Strong relationship skills – able to build and maintain rapport with guests
• Answers incoming calls during working hours - Logging overnight calls from General Mailbox and returning calls when appropriate or direct to appropriate department
• Responsible for handling all calls of the Executive Producer and a backup to the Executive Assistant
• Works with building office/security - responsible for daily visitor entries and ensuring that only registered guests are present in the Big Ten Network’s suite
• Greets all visitors/guests and alerts appropriate employees of their arrival
• Communicates all building related programs and changes (i.e. Liaison with building office (security, janitorial services, special events, shuttle bus)
• Handles all property pass requests
• Works with HR Coordinator on executing staff & employee relations events (ex. all staff meeting, Live Big event, Flu shots, Halloween party, Breast Cancer Awareness, Season Kickoff)
• Manages office bulletin boards and contribute to the weekly Office Insider
• Processes incoming and outgoing mail - Sort and distribute USPS mail
• Processes overnight packages and mail
• Maintains postage meter and mailboxes in copy room
• Researches and tracks all shipping
• Orders office and break room supplies for main office areas and human resources/finance
• Receives and stocks Staples and Aramark shipments
• Orders company stationery and envelopes
• Schedules service repairs for copiers, faxes, coffee and water machines and other office repairs
• Reconciles PCard
• Books travel for all VIP guests, recruiting candidates, and minimally for talent - Works with internal staff on travel related questions or issues
• Answer telephone calls promptly and professionally
• Scan and transfer telephone calls in accordance with the specified process
• Warmly greet visitors, guide them to seat, and provide drinks
• Make sure that all visitors are put on “Visitor Badge” and not go around the office without escort
• Receive and sort mails, express documents, and parcels
• Manage express cost
• Take care of office environment and maintenance
• Reserve (domestic & international) hotels and tickets for Zegna employee (including store customer advisors) and visitor, and ensure all bookings align with company policy
• Order and distribute office stationary , as well as make distribution records
• Responsible for office supply purchase, record (stationery, office consumable, office equipment etc). Ensure all office supply keep proper inventory
• Order business cards upon approved request
• Coordinate with company car pool
• Prepare and record related monthly payments
• Update company telephone list, store telephone list and other Zegna office information
• Tidy and maintain the reception area and Admin storeroom
• Other tasks assigned by line manager
• College degree and above with 1+ year relevant experience preferred. Excellent fresh graduate is also welcomed
• Solid knowledge of administrative and clerical procedures with customer-oriented attitude
• Good communication skills in English, experience with foreign staff preferred
• Attention to detail, patient and proactive attitude
• Good team work spirit
• Meeting and greeting all visitors and clients in a professional manner
• Utilise company switchboard (Avaya console switchboard) and take calls
• Booking taxis and occasional couriers
• First point of contact for our Business Centre
• Meeting and greeting brokers
• Assisting brokers with the Quest queuing systems (registering and logging in)
• Locating underwriters if necessary
• Booking meetings rooms in the Business Centre
• Check all meeting rooms on the ground floor every day for tidiness and cleanliness and report issues to the appropriate department
• Meeting Room Bookings
• Booking meeting rooms utilising the Condeco system
• Liaising with Catering and Building Support
• Booking Video Conferences on Tandberg system
• Check and follow up incomplete bookings (catering, equipment…)
• Administrative duties: chauffeur bookings, AMEX travel profile, purchase orders, travel expenses
• Carry out other administrative duties as role evolves
• Responsible for opening and closing the front desk area; ensures that all lobby and outside doors are locked properly at end of day
• Handles all incoming phone calls; screens for some executives
• Greets and ID’s all walk-in traffic and assures that all guests have badges and properly sign in
• Distributes incoming and outgoing mail, including applying postage to mail (USPS, FedEx)
• Orders and distributes office supplies, business cards
• Assists departments with copying personnel files and other miscellaneous tasks including
• Excellent interpersonal, communication (oral and written) skills are required
• Well-versed with phone systems
• Computer proficiency in MS Office Suite, Excel, and PowerPoint is preferred
• Prior experience as a Front Desk Receptionist
• Friendly and outgoing attitude
• Exceptional phone school
• Possess a professional phone voice - good communication skills
• Possess excellent Customer service
• Possess great computer skills - excel, Microsoft, internet searches
• Possess good letter writing skills
• Have a high School diploma
• Be able to pass a pre-employment drug test
• Be able to pass a background check
• 2+ years of Reception / Administrative experience
• Advanced knowledge of Microsoft Office products
• Fluent Portuguese or Spanish
• Greet and act as BCG liaison with vendors and guests
• Answer multi-line phone system, direct calls, take messages
• Prepare outgoing mail, USPS or Fed Ex
• Maintain conference room/bridge schedule
• Assist Office Manager in coordinating special office events
• Assist senior management with correspondence, photocopying, scanning, binding or other administrative duties as needed
• Maintain office supply and kitchen inventory
• Maintain common/reception space
• Assist senior staff with special projects as assigned
• Providing a reception service to all visitors when arriving
• Responsibility for organising meeting rooms,
• Handling incoming and outgoing telephone calls
• Assist in drafting, editing and typing various types of correspondence
• Undertake additional relevant duties
• Previous receptionist / administrator with complex booking system experience in a busy office environment
• Expert in ordering, receiving and maintaining office supplies
• Well versed in managing guests book and issuing security passes
• IT literate with intermediate to advanced level Word, PowerPoint, Outlook and Excel skills
• Cheerful, welcoming personality
• Reception / Switchboard / Courier services
• Assist the F&S manager with the following
• Overflow travel
• Internal office events / CSR activities
• Allocation of parking bays and access cards
• Purchasing required items for the office – sundries / furniture
• Ad hoc admin
• Maintain archive of documents related to Facilities Management
• Manage all office maintenance queries and liaising with the respective vendors
• Manage all internal catering and conferencing with the assistance of the tea lady
• To provide the necessary support to all employees regarding any office enquiries e.g. office supplies, office space, furniture, fleet, IT equipment (in cooperation with IT) etc
• To ensure the cleaning standards around the office are being met in cooperation with the Cleaners / F&S Manager
• Switchboard experience
• Proficient in MS Office - Word and Excel
• Customer focus
• [4] years of overall work experience in [reception / office administration]
• Answer telephones, greet guests, and performs clerical duties to support the daily business activity of the location
• Provide the first line contact for all external guests at the corporate office
• Represents self and UBS positively when communicating with clients
• Handle all incoming calls and direct them to the appropriate person; take messages as required
• Greet vendors, customers, job applicants, and other visitors utilizing exceptional customer service skills
• Tracks client appointments, greets clients and visitors, notifies client advisor, and makes guests feel welcome and comfortable in the reception area and meeting rooms
• Day to day administration: Monitors daily/weekly office schedule to best direct client inquiries
• Phone coverage. Ordering Supplies. Ensure the appropriate team member is notified in a timely fashion when guests arrive
• Ensure visitors and guests sign in the visitor log.Back up for the Office Administration
• Monitor visitor access and maintain security awareness
• 1-2 years of administrative experience required
• Strong computer skills; MS Office (Outlook, Excel, Word)
• Must be able to work well under pressure, have a friendly and professional demeanor and the ability to maintain positive working relationships with coworkers,
• Must be detail-oriented, organized and accurate
• Must be able to work well under pressure, have a friendly and professional demeanor and the ability to maintain positive working relationships with coworkers, visitors and subscribers
• As the first point of contact for the visiting public and guests, represent the company courteously and professionally
• Answering and directing phone calls
• Ensure all visitors and guests are professionally received. All guests with appointments will be directed to their hosts promptly and be made comfortable while waiting. Unannounced visitors will be handled appropriately
• Maintain the reception area and conference rooms to be presentable, welcoming, clean and safe
• Assisting with clerical and administrative duties, as requested
• Preparing outgoing mail (USPS, Fed Ex, UPS) and distributing incoming mail
• Purchasing office and kitchen supplies
• Coordinating onsite and offsite events as needed
• Provide input and feedback on developing and refining reception procedures and improving the guest experience, this includes safety and security policies
• Maintain a level of emergency preparedness by maintaining emergency telephone contacts directory and building security contacts
• Coordination of food and beverages for lunch meetings
• Other duties as directed by management
• Greet visitors/clients. Follow security procedures for registering visitors, suppliers etc
• Assist with scheduling and preparing meeting/conference rooms
• Perform clerical duties, order pantry supplies, maintain corporate gifts inventory etc
• Answering of internal phone calls
• Maintain neat appearance of the reception area, meeting/conference rooms and other common areas
• Performs other duties where applicable
• Bilingual Spanish-English
• Minimum of 2 years office and clerical experience in a fast paced environment
• Excellent communication skills and phone etiquette
• Must be proficient with MS Office Suite including Word, Excel and Outlook
• Outgoing, extroverted personality
• Ability to work with a variety of individuals with varying personalities
• Ability to multi-task and prioritize responsibilities
• Routine administrative work as assigned
• Must be capable of utilizing the internet to complete daily tasks
• Ability to maintain confidential and personal information required
• Proven attention to detail and accuracy
• Must be a quick learner
• Understanding of financial industry is an asset but not required
• CPR/AED/First Aid certification
• Must be 16 years of age
• Must be available for early morning shift, at least one day a week
• Proficiency using computer applications
• Coordinate the shipment and storage of production and remote operation equipment
• Monitor and keep record of external and internal shipments and mail. When necessary, establish communication with shipping carriers of couriers to ensure timely arrival
• Make photocopies, send faxes, shred documents
• Maintain general office tidiness
• Ability to work flexible hours
• Ability to lift and move 50 pound boxes
• Ability to properly hang items on office walls
• Greets clients and visitors and determines their needs. Notifies appropriate personnel of visitor needs, routing visitor to appropriate area
• Performs a variety of administrative duties, such as calendar management, organizing files, submitting T&E, make travel arrangements as needed
• Answers phone and transfer accordingly in a timely manner
• Schedules, coordinates and assists with meetings and telecom equipment for all conference rooms
• Accepts packages and notifies employees in a timely manner
• Supervises and schedules back-up reception coverage
• Provides back-up to other administrative staff as needed
• Receive and welcome all visitors to reception. To create a favorable impression of the company through provision of a friendly, helpful and welcoming initial contact to all visitors and staff. Ensure procedures are followed to contact a member of the relevant department if their host proves unobtainable
• Ensure that telephones are answered in a professional and timely manner and customer inquiries are dealt with in accordance with service standards and within agreed response times
• Issue all visitors and vendors with a visitor badge, ensuring their names and details are correctly spelled and logged into the visitor book or system
• Resolve any problems or complaints. Aim to handle all queries within the bounds of own knowledge and experience but equally make appropriate decisions about when to escalate issues upwards
• Ensure the reception area is kept neat and tidy. The desks must be free from clutter and the seating area regularly tidied and cleared of rubbish
• Endeavour to support the team in requests to undertake additional hours or assist with cover in the absence of other reception staff
• Assist in training of new members of staff and offer coaching and guidance
• Undertake any other appropriate duties as required by the client or your manager
• Provide a customer focused service and engender positive client and colleague relationships
• Comply with Macro process and procedures at all times
• Prepare conference rooms and meal set up for meetings, clean up post meetings
• Coordinate client meeting room bookings and ensure all requests are incuded on conference room calendars
• Work with team in addressing facilities helpdesk tickets. Ensuring timely action on requests assigned to you and prompt closure of tickets
• Provide basic administratiave support (i.e. mailings, vendor invoices, etc.)
• Provide backup assistance with mail function
• Serve as gatekeeper for office; monitor/screen unauthorized callers/visitiors
• Adherance to office hours 8:30am-5:00pm
• 2 It may be necessary for employees to work on a variety of projects from time to time, which are managed by different senior managers. In such cases they will take due direction from the senior manager concerned for each individual project
• 3 The line manager is responsible for setting mutually agreed objectives, undertaking regular reviews and a formal annual performance appraisal
• Answering telephones, transferring calls, taking messages
• Meeting and greeting clients
• Ensuring that reception/kitchen/meeting rooms are tidy at all times
• Arranging couriers
• Answering and forwarding phone calls
• Screening phone calls
• Sorting and distributing post
• Provide word-processing and secretarial support
• Coordinate the repair and maintenance of office equipment
• Provide admin assistance to Personal Assistant's
• Process Cash/Credit Card Expenses
• Word doc editing/formatting
• Provide admin assistance to Finance Team
• Processing payments
• As the first contact of our company, the receptionist should meet and greet customers in a courteous and professional manner
• Work with outside deliverymen and couriers deliveries to offer effective deliveries
• Work with various department Administrators for effective use of conference rooms bookings or other Admin services, if needed
• Assist parcels/documents recipients to receive the items effectively
• Work internally within Admin Department to assist office duties
• Assist the traveler to communicate with the travel agent
• Handle ad-hoc assignments and other duties
• Greets clients, filmmakers, creative staff and executives in a professional and efficient manner
• Answers phones for executives within Worldwide Marketing, International & Domestic Distribution as directed
• Assists executives with office coverage as requested
• Assists identified executives within WW Marketing, International and Domestic Distribution with overflow work including data entry, sorting, filing, archiving, research projects, special assignments, internet projects and scheduling as necessary
• Coordinates the building’s conference room calendars and scheduling meetings
• Assists in meeting coordination: scheduling conference rooms, ordering food, set-up/clean-up of food, meeting agendas
• Coordinates courier service: pick-ups, deliveries, signatures as needed, advise recipient(s) of delivery in a timely manner
• Sends and receives emails and faxes as directed
• Creates correspondence, documents, labels, etc. as directed
• Responsible for answering telephones calls in an effective and professional manner
• To handle all Client suit, Video Conference, Project room booking and manage all the internal room booking through the ERS system
• Hours of work: 7.3 hours per day, Thursdays and Fridays and every 2nd Wednesdays on a rota system covering hours between 08.00am to 17:45hrs. Flexibility is required
• To support the local CBS team any way we can
• To collate all reception and hospitality statistics and forward to the Reception Manager on a weekly basis
• Receives & distributes mail and packages
• Position answers incoming telephone calls and directs them appropriately
• Maintains professional demeanor in dealings with guests and all levels of
• Internal personnel
• Greets, assists, & announces all visitors
• Primary backup to Senior Executives when assistants are out and provides
• Backup support and clerical/secretarial assistance to the administrative support
• Staff at the reception desk as initiated/required
• Coordinates with administrative staff for coverage of lunch & breaks
• Responsible for maintaining 100% coverage of desk during working hours
• Ensures that all appliances (TV, coffee machine, etc…) in conference rooms
• And kitchen are turned "off" every evening before leaving for the day,
• And conference rooms are organized
• Maintains, updates, & distributes internal Telephone Directory for the division
• Assists various departments within division with special projects as requested
• Reviews & distributes misdirected mail for division
• Assists department coordinator with miscellaneous tasks as needed
• Handles scheduling of conference rooms and ensures the conference rooms
• Are in order before and after meetings
• Greets, assists and announces all visitors
• Receives and distributes mail and packages
• Ensures that kitchen supplies are fully stocked
• Serve as backup support to Senior Executives when assistants are out and provides clerical/secretarial assistance to the administrative support staff as required
• Submits maintenance requests
• Maintains and organizes file room and ensures cleanliness
• Submits Iron Mountain pickup orders
• Prepares labels and tabs and make copies
• Answers incoming telephone calls, directing the individual to the proper department
• Greet visitors, vendors and associates who arrive at the Reception area. Ensure all visitors are greeted promptly, professionally, courteously and escorted to his/her destination by a Talbots associate. Maintain Log book
• All visitors and vendors must be assigned a 1-day visitor badge by the Receptionist
• Responsible for verifying that all employees have, and scan, a valid ID Badge upon entering. If an employee does not have a badge, the Receptionist is responsible for contacting Loss Prevention to confirm they are a current employee
• React to emergency situations in accordance with Company Policy and the reception handbook
• Reserve conference rooms through Microsoft Outlook
• Page associates as instructed by management
• 1-3 months of related experience
• Maintains security by following procedures; monitoring logbook
• Handle multiple calls, up to 15-20 incoming lines
• Assist other departments with tasks
• Must be able to work during the weekends on occasion
• Excellent Telephone Skills
• Experience handling multiline phone systems
• Professional presentation
• Proficiency with the Microsoft Office Suite
• Knowledge of computers and relevant software applications
• Providing general clerical and administrative support to all levels of professionals
• Responsible for maintaining a fun, friendly, and safe environment
• Ability to multitask on a frequent and on-going basis as need
• Performing a variety of duties, without the loss of efficiency or composure
• Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees
• Complete all assigned tasks within the guidelines & deadlines set by the Office Manager
• Effectively and calmly interact with angry or emotional guests and employees
• Maintain company confidentiality and proprietary information
• Maintain cleanliness of general office area and work space
• One (1) year prior customer service experience, preferably in a sports/entertainment venue environment
• Must have reliable transportation to and from Barclay's Center for scheduled shifts. Parking will not be provided
• Must have the ability to read, write and understand English in a working environment
• No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.)
• The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required
• Delivering a professional reception service to our guests and employees
• Handling incoming phone calls
• Managing conference rooms and meetings
• Managing and tracking office correspondence, cooperation with courier, post office
• Office orders and purchases, cooperation with suppliers, service providers
• Active participation in the operational tasks of the office
• Performing of other tasks assigned by the Management including ad-hoc issues
• Greet and announce customers, vendors and other visitors including walk-ins in an extremely friendly and engaging manner. Answer, screen and announce all incoming calls and route to the appropriate destination. Handle general telephone inquiries
• Responsible for ordering all office for associates and pantry supplies. Takes initiative to ensure supplies are always available and fully stocked in all pantries and the cafe
• Handles all requests for conference room reservations and maintains the reservation calendar, taking initiative to rework reservations to accommodate all requests
• Handles all new hire and employee departure requirements relating to Facilities including but not limited to telephone set-up, conduct new hire orientation office tours, updating facilities packet on Microsoft SharePoint and hard copy, updating the floor plan and spreadsheet, New York office email distribution list and phone list
• Responsible for registering all incoming guests with Lobby Security through Data Watch. Work with ESCC on ensuring all doors are on schedule for open and closure. Request access cards and program them in the system
• Responsibilities include but are not limited to providing administrative support for the following tasks
• Invoice processing
• Creating purchase requisitions in SAP
• Updating excel spreadsheet and making copies of all invoices for record keeping
• Providing the guests a warm reception
• Sending out, receiving and handing over the express, parcels and normal mails
• Reserve taxi pick up for customers and guests
• Visitor card registration, umbrella registration, charger registration
• Assisting HR dept. to deal with the candidate's paper test and interview
• Checking daily work and the attendance of AYI for making sure a good support to the teams
• Booking the air ticket for the expatriates for personal use
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
• Typing (40 wpm)
• MS Office products
• Email skills
• Internet skills
• Provide continuing support and service to members of the Human Resources, Event Management, and Facilities Teams
• Arrange outside transportation for guests
• Assist Teammates in scheduling meetings in Campus conference rooms
• Perform a variety of general clerical duties
• Help Administrative Assistants with projects and tasks for their respective departments
• Work hand-in-hand with the Receptionist in Ivory on a variety of daily tasks
• Assist with the volume of incoming calls to the headquarters
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Main form of communication is e-mail and you must have the strong ability to write business correspondences
• Operates multiple-call telephone console, screens and routes calls to the appropriate person or location; Calls must be answered in 3 rings or less
• Exercises discretion and interpretive judgment in frequent and sometimes challenging contact with callers
• Greets, assists and directs visitors, vendors and the general public employing a professional courteous, and respectful demeanor at all times
• Maintains accurate parking validation logs
• Processes check requests and credit card payments for accounts payable
• Maintains an organized, current filing system
• Processes all incoming and outbound mail
• Prepares and arranges for courier delivery
• Maintains safe and clean lobby area and conference room
• Manages conference room calendar and prepares for all office meetings
• Greet, assist and/or direct visitors, vendors and the general public employing a professional, courteous, and respectful demeanor at all times
• Accountable for appointments and scheduling them properly on the days and times specified, as well as reminding and following-up with staff. Maintain accurate visitor logs, as needed, and record of messages
• Proven computer experience essential including proficiency in Outlook, Word and Excel required
• Ideal candidate must have a positive attitude and be comfortable in providing customer service to a diverse population
• Ensure knowledge of staff movements in and out of organization
• Prepare correspondence and documents
• Organize conference and meeting room bookings
• Co-ordinate meetings and organize catering
• Monitor and maintain office equipment
• Control inventory relevant to reception area
• Help with Transportation options management
• Key card management
• Help input work order into work order system
• Meeting and greeting visitors and clients in a courteous,
• High level of competence in Microsoft Outlook and general
• Team player – able to work well to achieve team goals and
• Answers all incoming calls, takes messages, answers questions, or directs call to appropriate person. Operates a multi-line call director
• Greets clients and partners conducting business with their assigned area and directs them to the appropriate person. Interacts continuously with all clients
• Answers questions related to the products and services of the functional area
• Performs other duties specific to the individual business area, ie., addressing and stuffing envelopes for mailings, word processing, research, database maintenance
• Work special projects as requested (for example;� data collection, assistance in identifying/researching prospective clients, etc.).�
• Maintains own coverage schedule / rotation
• Orders supplies for the office
• Acts as the interface for the building contacts, the engineers ( ie creates work orders), vendors, �mail and other delivery services
• Supports other departments by scanning documents at the front desk each day
• Responsible for daily kitchen and conference room cleanup / maintenance
• 1+ year of previous experience in a Front Desk and/or Receptionist
• Undergraduate Degree in a related field
• Microsoft Office/Suite proficient (Outlook, Word, Excel and Power Point)
• Excellent communication (verbal and written) and interpersonal skills
• Able to multitask efficiently
• Strong data entry skills
• Heavy call volume experience
• Ability to type 50-60 words per minute
• Make sure reception area and other public areas are presentable
• Maintain security by following procedures, monitor logbook, contact security, if necessary
• Make sure the office and pantry supplies are stocked. Order, receive, stock and distribute office supplies. Maintain bookkeeping records of purchases
• Assist with preparation for hosting guests, meetings and events. Send out RSVP events, set up reception area for events, and greet participants and monitor logbook of attendees
• Maintain website and other online tools to provide visitors authorization to inline access
• Perform related duties as necessary during normal hours from 9-5pm. Work at evening and weekend events- 6-9pm 2-3 times per month, covered by overtime or adjusted hours
• Maintain lobby and switchboard during normal business hours (M-F, 8:30am to 5:30pm)
• Courteously and promptly answer incoming telephone calls, determine nature of calls, and forwards calls to appropriate personnel or department
• Answer routine questions about organization and provides callers with address, directions, and other station information
• Make a great “first impression” when interacting with callers, listeners, visitors, and guests. Provide a great “listener experience” each and every time and exceed “listener expectations” whenever possible
• Distribute tickets and prizes and assist Promotions in maintaining inventory of such
• Input winner contest information daily into station’s promotions database
• Sign for all station deliveries/packages, alert intended recipients and maintain delivery log for proper accountability
• Maintain entire lobby/front desk by keeping it clean and organized
• Alert lobby security on a daily basis of any station/employee guests that may be arriving
• Coordinate and maintain the scheduling of conference room meetings and events
• Train and update all employees who cover front desk breaks, lunches, etc
• Maintain effective interdepartmental relationships with both stations
• Perform other clerical duties on an as needed basis
• Other job-related duties as required
• High school diploma or equivalent required. College degree is preferred
• Switchboard, receptionist or related job experiences a plus
• Bilingual in both English and Spanish required
• Strong communication, listening, and customer service oriented skills
• Ability to maintain a professional and positive attitude and appearance at all times
• Ability to communicate precisely, effectively, and professionally
• Ability to effectively manage a difficult or challenging situation in person and/or over the phone with tact and professionalism. Ability to patiently and properly deal with irate callers or guests without getting upset; must have a calm, cool and collected approach
• Outstanding organization skills, attention to detail and the ability to juggle multiple tasks in a fast-pace environment
• Ability to problem solve and be proactive
• Proficient in Microsoft Office, Word, Excel, PowerPoint and Outlook
• Social media savvy (i.e. Twitter, Facebook, Instagram, etc.) as well as blogging experience a plus
• Radio/Broadcast knowledge a plus
• Exceed expectations when facilitating phone calls and station guest/listener/client interactions in order for the guest/listener/client to have the most positive station experience as possible
• Welcome clients and guests
• Daily communication (virtual and face-to-face) with clients, partners and colleagues
• Allocating incoming and outgoing mail, calls, fax
• Coordinating courier and mail services
• Managing office stationary and orders
• Supporting day-to-day administrative tasks of the office
• Handles administrative duties, including but not limited to
• Skilled in multi-line telephone switchboard
• Reception of guests, clients and vendors
• Light clerical support, including but not limited to maintaining of the Non-IT Asset tag lists, enter resolutions into the Trak-It system
• Maintains Front Desk/Receptionist Handbook
• Assists in retrieving and sending boxes to Data Safe and related data entry
• Create labels and assembles binder for New Hire Orientation
• General Office Support for other Departments including but not limited to data entry, raffles and mass mailings
• Creates spreadsheets and Word documents as needed
• Responds to and directs daily web inquiries to appropriate parties
• Codes invoices and supports Office Services Coordinator managing department spreadsheets
• Maintains Corporate Phone List
• Cross trains with Office Services Coordinator and Office Services Assistant positions
• Supports Office Services Coordinator conducting quality checks on conferences rooms and lavatory at the beginning and end of each work day
• Position requires ability to standard hours and business days 52 weeks of the year. Individuals must possess the ability to work the necessary days/hours to complete the essential functions of the position. Must also attend training as required. Work schedule subject to change
• You have prior contact centre experience
• You demonstrate superior interpersonal and communication skills
• You have demonstrated your ability to function effectively in a fast-paced, multi-faceted environment
• You have a strong client service orientation
• You possess excellent organization, time management skills and attention to detail
• You maintain a professional and positive demeanour. And foster team spirit
• You demonstrate the ability to adapt to changing situations
• You have excellent computer/keyboarding skills (Microsoft Office)
• Ability to employ initiative and innovation to improve job/department effectiveness
• Excellent communication, Customer Service and telephone skills
• Strong organizational skills and ability to multi-task effectively
• Detail oriented and able to work efficiently in a stressful environment
• Strong sense of teamwork
• Able to respect and maintain patient confidentiality at all times
• Must be able to follow policies and procedures and work flexible schedule and location
• Must be able to relate well with all levels of individuals within the organization
• Bi-lingual English/Spanish preferred; must be able to read, write and speak English
• Receptionist/clerical experience in a healthcare environment preferred
• Customer Service Skills & Training
• HIPAA testing required
• Orientation & training CAC Medical Centers Policies and Procedures as well as on the job training
• Arranging appointments and meetings
• Greet and liaise with clients and various guests
• Processing correspondence – typing, e-mail etc
• Daily postal distribution
• Liaising with administration and staff in global offices
• Colour printing and collation of presentations
• General filing, photocopying, faxing etc
• Maintain stationary supplies
• Ad-hoc duties as and when requested
• Coverage for other receptionists as required
• Maintain discretion/confidentiality in all tasks
• Field incoming calls for the MD and team
• Set up external and internal meetings
• Perform daily tasks such as photocopying, faxing, managing daily mail and updating databases and filing
• Various other duties as requested
• Phone coverage
• Ensure the appropriate team member is notified in a timely fashion when guests arrive
• Perform administrative dues as required by the Branch Manager or Administrative Manager
• Minimum of 2 years of experience in a client relationship, problem solving and/or customer service environment
• You are client service oriented and a team player. You are detail oriented with organizational skills, able to manage time efficiently and can multi-task
• Excellent verbal, written and interpersonal communications skills
• Good understanding of Customer Service policies and procedures
• Ability to multi-task and prioritize frequently changing needs
• Maintain a professional business appearance
• Sitting for extended periods of time
• Repetitive motion answering a multi-line phone system
• High School diploma or equivalent work is required
• This is a full-time position offering approximately 40 hours per week with some flexibility to times

Related Job Titles

Business Education

12 skills and qualities you need in a good receptionist.

A receptionist serves as both the administrative backbone and the customer-facing image of your business, making it one of the most important roles in your organization.

Receptionists have a responsibility to provide great customer service in addition to multitasking and maintaining organization so that other staff members can stay on task and maintain the efficiency of the company.

With 80% of Americans saying that speed, convenience, knowledgeable help, and friendly service are important for a positive customer experience, it’s crucial that you hire or outsource a receptionist that encompasses the proper receptionist skills and qualities to accommodate these needs. 

If you're not sure where to begin, keep reading for some of the top skills and qualities to consider when looking for a receptionist for your business. 

Top 6 receptionist skills 

A good receptionist must have excellent soft skills, the agility to manage various demands and fluctuating priorities, and the poise to handle high-stress circumstances. 

A receptionist won't be able to provide the advantages you need to see unless they have the necessary skills and knowledge. So, which skills are most important? We'll go into the key qualifications and aptitudes of a competent receptionist below.

1. Communication skills

It should come as no surprise that being able to communicate effectively is one of the most important skills a receptionist can have, given that they deal with people on a daily basis.

Whether it be by phone, email, or in person, a receptionist engages in various types of communication with customers, clients, business partners, suppliers, vendors, and other parties.

Key Takeaway: A receptionist must sound professional , possess active listening abilities, establish relationships with clients , and be knowledgeable about every facet of your company in order to communicate effectively.

2. Technical skills

In today’s tech-driven world, receptionists must have good technical skills or they can struggle to integrate with your team. While basic office software skills like email and Excel are a given, it’s also important that a receptionist is familiar with other productivity software that your business uses regularly. 

Some examples of these include the following:

Scheduling software: From Calendly and Acuity Scheduling to all other scheduling apps in between, receptionists should understand the basics of how scheduling software works, including for reminders, callbacks, and follow-ups. 

CRM platform : Receptionists must understand the role of the CRM (customer relationship management ), as well as the basic features and functions shared across platforms. 

Communication tools : Whether it’s platforms for project management, collaboration, or video conferencing, receptionists must possess exemplary skills and experience in various communication tools.

Time management apps : Being proficient in time tracking apps is important for excellent project management. Receptionists must know how to track time, invoice, and create reports.

Key Takeaway: To ensure a seamless integration with your company when hiring a receptionist, confirm that they are either familiar with the standard software your company employs or have the aptitude to quickly learn it.

3. Organization skills

With all of the phone contacts, filed documents, and calendar systems to manage, a good receptionist should have superior organization skills. Without them, the workplace would become chaotic and disorganized, which would create disruption across the whole company.

One of the main duties of a receptionist is to keep the workplace organized. For instance, lawyers rely greatly on a legal receptionist's organizational abilities since, without them, they would find it difficult to recall appointment bookings, client contact details, and court dates.

Key Takeaway: Look for a receptionist that is well organized and can keep track of all the important information your business needs to keep it running smoothly. 

4. Multitasking skills

Another essential skill every receptionist must possess is the capacity to multitask, especially when working in a fast-paced or hectic work environment. 

A receptionist must be able to manage many calls at once, be adaptable enough to change directions on the spur of the moment, and be able to switch from taking general inquiries to handling administrative tasks in a matter of seconds. A receptionist must recall the needs of each person separately in their mind, avoid neglecting anyone, and maintain composure under pressure.

Additionally, receptionists must be able to manage their own and others' time, including scheduling calls, appointments, and other tasks. They are responsible for assigning the highest priority to each task and giving it the appropriate amount of attention.

Key Takeaway: Make sure the receptionist you hire has the capacity to handle several responsibilities concurrently without becoming confused or overburdened. This will guarantee that your company keeps operating efficiently, that internal teams are structured, and that customers are satisfied.

5. Problem-solving skills

From managing double-booked appointments to dealing with upset clients, receptionists must be able to accurately and swiftly solve problems.

For example, there will occasionally be callers or angry customers who are dissatisfied with the service or product from your business. In this situation, the receptionist must maintain composure while swiftly coming up with a solution that actively solves the main reason for your customer’s dissatisfaction. 

Potential solutions include finding a different approach to the issue, owning up to errors, or transferring the call to the department that can handle it more effectively.

Key Takeaway: Make sure your receptionist is able to manage issues with ease, takes initiative, and can make decisions quickly and accurately. 

6. Customer service skills

Since a customer's first point of contact with your business is typically a receptionist, they must be extremely adept at providing excellent customer service.

The receptionist represents the entire business. An unpleasant interaction with a receptionist could cause a client or customer to have a negative view of your organization, which could potentially result in bad reviews and less business. 

Key Takeaway: A good receptionist is pleasant, accommodating, and attentive, and should be able to give each person they speak with the proper information and responses. 

Top 6 receptionist qualities 

A successful receptionist needs to have the appropriate skills, but it's important to remember that skills are aptitudes or expertise that can be learned through practice. On the other hand, the ideal qualities are something more innate, character features, but which can be cultivated and possibly developed. 

Check out these top six qualities you should look for in a receptionist. 

7. Adaptability

The one thing that receptionists can rely on is that each day will be different. Although variety may be the spice of life to some people, those who are not adaptable may find the ups and downs to be quite difficult.

Depending on the company, receptionist responsibilities may include buying, marketing, overseeing vendor accounts, and even sales outreach . They might also be asked to help with HR tasks like gathering resumes and cover letters and setting up interviews.

Key Takeaway: A receptionist must be able to successfully do a number of responsibilities each and every day in order to succeed.

8. Emotional intelligence

Emotional intelligence is essential in the workplace, but especially for those in the role of a receptionist. People that are emotionally intelligent have empathy, are able to control their own emotions, and can adapt to the emotions of others. 

The person on the other end of the phone will not always be happy when a receptionist answers their call, so the receptionist needs to know how to handle that situation. 

Key Takeaway: Even when the customers or clients aren't the most pleasant, a receptionist with high emotional intelligence will extend a friendly greeting and attempt to build rapport with that person instead of letting their emotions get the better of them.

9. Positive attitude

An individual's attitude will always be apparent, so it's imperative that your receptionist has a positive one. This will have an impact on how they react in various situations, from pleasant to stressful and everything in between. 

Being positive is a leadership quality, and a good receptionist should exhibit it as well. This will not only have a positive impact on your customers, but your entire team as well. 

Key Takeaway: Positivity is contagious, and is something that you want your receptionist, the public face of your business, to possess. 

10. Confidence

Another quality essential to a good receptionist is confidence. They must have confidence in the information they relay to clients and internal team members as well as confidence in themselves. 

While receptionists work as part of a team, they must be able to operate independently when required. 

Key Takeaway: A good receptionist is proactive and can take charge, having the confidence to make important decisions without needing to seek guidance from higher-ups.

11. Professionalism

As the first person a customer or client interacts with, a receptionist is the first impression of your company. With that being said, they should embody your company’s ideals by the way they behave and interact with each person. 

Key Takeaway: A good receptionist should respond to each call and message accurately, keep composure in stressful situations, and provide exceptional customer service with each interaction. 

12. Dependability

Since the entire company relies on the receptionist’s administrative tasks, dependability is a crucial receptionist quality. This might take the shape of being trustworthy, always being ready to take each and every call, handling interactions with business values top of mind, and promptly returning calls and messages. 

A similar idea is consistency. Following the same procedure can be quite helpful for a receptionist in maintaining correct records and conveying messages to everyone. It keeps things moving along in the company since you can avoid problems with conflicting signals and confusion, or clients being forgotten about.

Key Takeaway: The ideal receptionist will make sure that there is uniformity throughout the office and that the methods you have put in place are consistently used correctly. It's important to have that sense of dependability in your receptionist. 

Outsource Smith.ai virtual receptionists

Given this wide variety of significant responsibilities, search for a receptionist who can contribute right away, has a history of taking the initiative, is open to working with others, and possesses the optimal combination of experience, skill, and qualities.

With Smith.ai virtual receptionists , you can outsource this role to qualified professionals who maintain a personal touch but don't come with the overheads of in-house staff.

Our receptionists can answer all your calls and messages around the clock, effectively manage and book appointments , offer lead qualification and client intake with full CRM integration , and more .

Connect with us today and let Smith.ai expert virtual receptionists handle calls, appointments, and customer concerns so you can focus on what matters most. 

Maddy Martin is Smith.ai's SVP of Growth. Over the last 15 years, Maddy has built her expertise and reputation in small-business communications, lead conversion, email marketing, partnerships, and SEO.

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