l2 technical support engineer resume

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Technical Support Engineer Resume Examples

Writing a resume for a Technical Support Engineer position can be tricky. Technical Support Engineers are responsible for troubleshooting technical issues and providing technical support to customers, and employers will expect your resume to reflect the knowledge and skills required for the role. This guide will provide you with tips for writing a resume for Technical Support Engineer jobs, as well as examples of successful resumes that you can use as a reference. With the right approach and some practice, you can create a resume that will capture the attention of hiring managers and help you land the Technical Support Engineer job of your dreams.

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Technical Support Engineer

123 Main Street | Anytown, USA 99999 | Phone: (123) 456-7890 | Email: [email protected]

I am a Technical Support Engineer with 6+ years of experience in the IT industry. My primary expertise is in providing technical support to users, analyzing and troubleshooting technical system issues, and monitoring network performance. I am knowledgeable in software, hardware, system installation, and system maintenance. I have excellent communication and problem- solving skills and a passion for helping people.

Core Skills :

• Software installation, configuration, and maintenance
• Hardware installation, configuration, and maintenance
• Network performance monitoring and troubleshooting
• Excellent customer service and communication skills
• Good problem- solving and critical thinking

Professional Experience : IT Technical Support Engineer, ABC Corporation, 2018 – Present

• Provide technical support and assistance to clients using the company’s products and services
• Identify, analyze, and troubleshoot technical system issues
• Monitor network performance and make recommendations for improvements
• Install and configure hardware and software
• Document technical issues and resolutions

IT Technician, XYZ Company, 2016 – 2018

• Provided technical assistance and support to clients
• Analyzed and troubleshoot technical system related issues
• Installed and configured hardware and software
• Monitored network performance and made necessary improvements
• Provided technical support to users via phone and email

Education : Bachelor of Science in Information Technology, XYZ University, 2012–2016

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Technical Support Engineer Resume with No Experience

Recent graduate with strong computer engineering knowledge, an eagerness to learn, and excellent customer service skills, looking for an entry- level technical support engineer role.

• Strong knowledge of computer hardware and software
• Excellent communications and customer service skills
• Ability to troubleshoot complex problems and provide technical advice
• Knowledge of a variety of operating systems
• Excellent organizational and time management skills

Responsibilities

• Provide technical support to customers with issues related to hardware and software
• Assist customers with troubleshooting, installation and configuration of hardware and software
• Coordinate with other technical teams to troubleshoot and diagnose complex technical issues
• Provide technical advice to customers
• Identify and document technical issues and problems
• Perform regular system maintenance and upgrades

Experience 0 Years

Level Junior

Education Bachelor’s

Technical Support Engineer Resume with 2 Years of Experience

A highly motivated and organized Technical Support Engineer with 2 years of experience providing IT solutions to customers and clients. A proven track record of successful troubleshooting, resolving technical problems, managing customer relationships, and developing innovative solutions. Demonstrated ability to communicate complex technical solutions to customers in an easy to understand manner. Skilled in working independently and efficiently in a fast- paced environment.

• Technical Troubleshooting
• Customer Support Management
• Complex Problem Solving
• Analytical Thinking
• Innovation and Creativity
• System Administration
• Research and Development
• Network Security

Responsibilities :

• Diagnoses, troubleshoots, and resolves technical issues for customers
• Provides user training and support for customers
• Establishes strong customer relationships by proactively engaging and responding to customer inquiries
• Develops solutions to improve customer satisfaction
• Monitors and maintains the technical stability of customer systems
• Investigates and diagnoses technical issues related to software applications, networks, and hardware
• Analyzes and documents customer requests and problems to determine the root cause
• Installs, configures, and tests hardware and software solutions
• Maintains and updates customer service databases and records

Experience 2+ Years

Technical Support Engineer Resume with 5 Years of Experience

I am a highly experienced Technical Support Engineer with 5 years of experience in providing technical support services to customers. I have a knack for troubleshooting complex problems and a proven track record of finding solutions to customer issues in an effective and timely manner. My experience has allowed me to develop strong problem- solving and communication skills, as well as build a solid understanding of various software, hardware, and IT systems. I am also able to effectively follow up with customers and ensure that they are satisfied with the solutions presented.

• Technical Support
• Troubleshooting
• Problem- solving
• Customer Service
• Communication
• Software & Hardware
• Documentation
• Respond to customer inquiries in an effective and timely manner.
• Troubleshoot complex technical problems and provide customer support.
• Provide technical assistance to customers, such as troubleshooting and system diagnostics.
• Create and maintain customer service documentation and records.
• Assist customers in the installation, configuration, and optimization of their IT systems.
• Ensure that customer inquiries are resolved in a timely and satisfactory manner.
• Follow up with customers on the status of their inquiries.
• Utilize available resources to research and develop solutions to customer issues.
• Maintain accurate reports of customer service interactions.
• Monitor customer inquiries to identify patterns and trends.

Experience 5+ Years

Level Senior

Technical Support Engineer Resume with 7 Years of Experience

Highly experienced Technical Support Engineer with 7 years of professional experience in the IT industry. Expertise in troubleshooting a wide range of hardware and software issues, providing remote and on- site technical support services, and customer service. Adept in analyzing system log files and utilizing diagnostic tools to identify and resolve technical issues. Skilled in writing technical documentation, creating and managing user accounts, and maintaining computer systems. Possesses excellent customer service and interpersonal skills.

• Troubleshooting complex hardware and software issues
• Technical support services
• System log file analysis
• System diagnostics
• Documentation and report writing
• User account management
• Computer system maintenance
• Customer service
• Interpersonal skills
• Provide technical support via phone, email and remote access software
• Troubleshoot and diagnose hardware and software related issues
• Identify and document root cause of technical issues
• Manage user accounts and maintain computer systems
• Perform system upgrades and software installations
• Provide training and guidance to customers
• Create technical documentation and reports
• Monitor system performance and security
• Identify and resolve network and connectivity issues

Experience 7+ Years

Technical Support Engineer Resume with 10 Years of Experience

I am a highly experienced Technical Support Engineer with 10 years’ experience. My core skills include a deep understanding of IT systems and troubleshooting, a knack for identifying underlying issues and resolving them effectively, and the ability to teach technical concepts to others. I also have a strong background in customer service, providing clear and concise technical solutions to customers and colleagues alike. With my knowledge and expertise, I can ensure a seamless technical support experience.

• Deep understanding of IT systems and troubleshooting
• Ability to identify underlying issues
• Strong background in customer service
• Excellent problem- solving skills
• Proficient in teaching technical concepts
• Outstanding written and verbal communication
• Proven ability to adapt to changing environments
• Proven record of reliable and timely delivery of solutions
• Respond to customer support requests and technical inquiries in a timely manner
• Diagnose and resolve technical issues
• Escalate complex issues to relevant personnel
• Update customer records and provide feedback on support issues
• Train customers and colleagues on technical processes and troubleshooting
• Implement, maintain, and improve technical support systems
• Monitor and analyze system performance
• Research, develop, and implement solutions for technical issues

Experience 10+ Years

Level Senior Manager

Education Master’s

Technical Support Engineer Resume with 15 Years of Experience

A highly motivated and experienced Technical Support Engineer with 15 years of experience in providing technical assistance to customers and troubleshooting technical issues. Proven knowledge in the areas of designing and implementing IT solutions in a variety of industries. Possesses strong problem- solving skills and excellent communication and customer service skills.

• Excellent customer service and communication skills.
• In- depth knowledge of computer hardware and software, networking, and telecommunications.
• Troubleshooting technical issues and providing assistance to customers.
• Designing and implementing IT solutions.
• Skilled in problem- solving and conflict resolution.
• Ability to work independently or as part of a team.
• Responding to customer inquiries in a timely and professional manner.
• Diagnosing technical issues and providing solutions.
• Installing, configuring, and troubleshooting hardware and software.
• Working with customers to understand their needs and providing technical support.
• Developing and implementing IT solutions for customers.
• Providing on- site support for customers.
• Performing regular maintenance and troubleshooting on computer systems.

Experience 15+ Years

Level Director

In addition to this, be sure to check out our resume templates , resume formats ,  cover letter examples ,  job description , and  career advice  pages for more helpful tips and advice.

What should be included in a Technical Support Engineer resume?

Technical Support Engineers help customers troubleshoot and fix technical problems. They are responsible for providing technical assistance and support to customers, and need to have excellent problem-solving skills and technical knowledge. When writing a resume for a Technical Support Engineer position, it’s important to include all relevant skills, experience, and education that you have. Here are some of the key points to include in a Technical Support Engineer resume:

• Excellent customer service skills with the ability to quickly address customer concerns and provide helpful solutions.
• Knowledge of common technical issues and how to solve those problems.
• Proficient in the use of computers and the latest software applications.
• Ability to troubleshoot hardware and software issues.
• Successful history of resolving customer issues in a timely manner.
• Excellent written and verbal communication skills.
• Ability to work independently with little or no supervision.
• Experience working with customer service teams and teams of other technical support engineers.
• Experience in documenting customer issues, creating technical reports, and providing feedback.
• Bachelor’s degree in computer science or related field.

What is a good summary for a Technical Support Engineer resume?

An effective Technical Support Engineer resume should focus on the candidate’s technical knowledge and experience in providing technical support in a variety of environments. It should highlight the individual’s ability to troubleshoot technical issues, configure systems, and recommend necessary software and hardware upgrades. It should also mention the candidate’s customer service and communication skills, as well as their ability to work independently or in a team environment. Furthermore, the resume should list the candidate’s certifications, any specific software and hardware experience, and any relevant coursework related to technical support. Finally, the resume should be tailored to the specific job requirements and should emphasize the individual’s commitment to providing quality technical support.

What is a good objective for a Technical Support Engineer resume?

Technical Support Engineers provide technical assistance to customers and clients who are having difficulty using a product or service. They are typically responsible for troubleshooting computer hardware and software systems, researching solutions, and providing advice and customer service. When creating a resume for a Technical Support Engineer position, it is important to include a clear and concise objective. Here are some examples of good objectives for a Technical Support Engineer resume:

• To obtain a Technical Support Engineer position utilizing my customer service, troubleshooting, and communication skills.
• Seeking a Technical Support Engineer position to use my abilities in customer service and problem solving to provide technical assistance to customers.
• Seeking a Technical Support Engineer role to use my knowledge of computer hardware and software systems to provide excellent customer service and technical support.
• To use my knowledge and experience in customer service and troubleshooting to obtain a Technical Support Engineer position.
• To utilize my troubleshooting and communication skills to become a successful Technical Support Engineer.
• To secure a Technical Support Engineer position and use my knowledge of computer systems and customer service to deliver excellent service.

How do you list Technical Support Engineer skills on a resume?

When listing your skills as a Technical Support Engineer on a resume, you should highlight any technical, customer service, administrative and communication skills that you have. This will show employers that you have the necessary qualifications to succeed in the role.

• Technical Skills: List any relevant technical experience and proficiency with software, hardware and other technical equipment.
• Customer Service: Showcase your problem-solving and customer service skills.
• Administrative: Demonstrate your organizational, administrative and computer literacy.
• Communication: Indicate your ability to communicate technical information to colleagues and customers.
• Troubleshooting: Showcase your experience in troubleshooting and resolving customer issues.
• Time Management: List your ability to manage multiple tasks and prioritize effectively.

By including these skills on your resume, you will show employers that you are a well-rounded Technical Support Engineer. Make sure to provide detailed examples of how you have applied these skills in previous positions. This will show employers that you are an experienced and qualified professional.

What skills should I put on my resume for Technical Support Engineer?

A technical support engineer should have a comprehensive list of technical skills on their resume to demonstrate their expertise in the field. Here are some of the most important skills for a technical support engineer resume:

• Technical Troubleshooting: Technical support engineers should have in-depth knowledge of the technology they support, as well as the ability to troubleshoot and resolve technical issues quickly and effectively.
• Customer Service: Technical support engineers should have excellent customer service skills, as well as the ability to communicate effectively with customers and explain technical concepts in a clear and concise manner.
• Problem Solving: Technical support engineers must be able to think critically and use creative problem-solving techniques to diagnose and resolve technical issues.
• Networking: Having a strong knowledge of network architecture and protocol is essential for technical support engineers, as they are often required to troubleshoot network related issues.
• Hardware and Software: Technical support engineers should have a strong understanding of the hardware and software they support, as well as the ability to install, configure, and maintain hardware and software components.
• Scripting: Technical support engineers should have experience using scripting languages in order to automate certain tasks and increase efficiency.
• Documentation: Technical support engineers must have the ability to document technical procedures and processes in order to provide accurate information for future reference.

Having these technical skills on your resume can help you stand out from the crowd and demonstrate your abilities as a technical support engineer.

Key takeaways for an Technical Support Engineer resume

When you are crafting your resume as a Technical Support Engineer, the goal is to show potential employers that you have the required skills and qualifications to succeed in the role. To stand out from other applicants, it’s important to emphasize your technical expertise, problem-solving abilities, and customer service experience. Here are some key takeaways for a Technical Support Engineer resume:

• Highlight your technical skills: As a Technical Support Engineer, potential employers will want to know that you have the technical skills and knowledge needed to troubleshoot and resolve technical issues. Be sure to list these skills prominently on your resume and provide examples of how you have used them in previous roles.
• Emphasize your problem-solving abilities: Technical Support Engineers must be able to think critically and quickly identify and resolve customer issues. Showcase your problem-solving abilities by highlighting projects and tasks you’ve completed in the past that involved troubleshooting customer issues.
• Demonstrate your customer service experience: Technical Support Engineers must be able to deliver excellent customer service. Include customer service experience on your resume, such as responding to customer inquiries and complaints, providing technical support and guidance, and demonstrating patience and understanding.
• Include relevant certifications: Employers may look favorably upon Technical Support Engineers who have obtained relevant certifications, such as CompTIA A+, CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE). Be sure to list any certifications you have obtained on your resume.

By emphasizing your technical skills, problem-solving abilities, and customer service experience on your Technical Support Engineer resume, you can demonstrate to employers that you have the qualifications for the job. Follow these key takeaways and you will be well on your way to creating a standout resume.

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• Technical Support Engineer

5 Amazing technical support engineer Resume Examples (Updated 2023) + Skills & Job Descriptions

Build your resume in 15 minutes, technical support engineer: resume samples & writing guide, employment history.

• Develop and implement procedures for system maintenance and troubleshooting
• Respond to customer inquiries and provide technical support
• Monitor system performance and provide system maintenance and upgrades
• Research and recommend new technologies and solutions
• Monitor system security and ensure compliance with security policies
• Create and maintain technical documentation
• Diagnose and resolve software and hardware related issues
• Maintain user accounts and passwords

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Walter Jackson

• Provide support via phone, email, or chat
• Assist in the development and implementation of new systems and technologies
• Identify and resolve system issues in a timely manner
• Develop and maintain customer relationships

Marcus Ellis

• Install, configure, and maintain computer systems and networks

Professional Summary

• Train users on new hardware and software

Owen Nelson

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Table of Content

• Introduction
• Resume Samples & Writing Guide
• Resume Example 1
• Resume Example 2
• Resume Example 3
• Resume Example 4
• Resume Example 5
• Jobs Description
• Jobs Skills
• Technical Skills
• Soft Skills
• How to Improve Your Resume
• How to Optimize Your Resume
• Cover Letter Example

technical support engineer Job Descriptions; Explained

If you're applying for an technical support engineer position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers. When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

technical support engineer (l2)

• Providing support for the internal Manipal Employees on Windows platform
• Managing users through Active Directory
• Providing network level support in IP conflict, port opening, cable connectivity checking and VLAN issue.
• Hands on experience with managing and deploying Windows servers (2008, 2008 R2)

technical support engineer

• Troubleshooting Hardware/Networking/OS related queries of global customers over phone.
• This also involves working in different time zones, providing remote solutions to problems
• Probe problems and explain the solution in such a way that non-technical users understand.
• Deal with basic operations on Active Directory to manager user accounts.
• Few of the operations supported are MS Outlook, SAP, Arcot VPN Client, Account ,Management and software installations.
• Provide technical support to clients (Advertisers, Publishers, AdNetwork etc)
• Provide training to the clients
• Provide implementation support to the clients
• Handle client escalations
• Write code for custom Ad Tags for the clients

sr. technical support engineer

• Working with Established Brand like Secureye. ENTER
• Cameras troubleshooting issue arise from installation and support team by creating the same environment as of customers.
• Troubleshooting of local as well as remote network to make the device online on cloud, DDNS and Static IP to be accessed from anywhere by configuring routers.
• Configuration of devices on different CMS on different platform (MAC & Windows).
• Camera related issues PTZ camera, IP camera, NVR, Network Keyboard etc. related support to customers on calls or using remote desktop.
• Testing of Mobile apps and CMS for windows PC.
• Providing support & training to the branches regarding new products & services. 
• Provided assistance with installation, configuration, management and troubleshooting of VMware’s Enterprise Suite of Products such as VMware vCloud Director, VMware vCloud Connector, VMware vCenter Chargeback, VMware vShield, vCenter and ESX/ ESXi
• Technical support for all VMware Virtual Center Components like Converter, Snapshot Manager, vMotion/Migrations, High-Availability, DRS, EVC, Update Manager, VMware Consolidated Backup, and           VMware Data Recovery (VDR)
• Handling business escalations from support teams across the globe
• Assisting in consolidation of physical to virtual environment by working in liaison with the field teams
• Taking part in consultation calls with VMware consultants and customers for new installations, pre upgrade/post upgrade scenarios
• Work as a technical backend for the pre-sales team to provide solutions and to run successful proof of concepts
• Collaborating with the engineering team and VMware partners like EMC, Dell, HP and Equallogic to provide faster resolution to customers

technical support engineer (l2) Job Skills

For an technical support engineer (l2) position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few. Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

• Data Analysis
• Troubleshooting
• Quality Assurance
• Database Management
• Project Management
• Computer Literacy
• Technical Writing
• System Administration
• Software Development
• Operating Systems
• Programming
• Cloud Computing
• Web Technologies
• Mobile Technologies
• Virtualization
• Data Structures
• Network Protocols.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently. Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

• Communication
• Interpersonal
• Time Management
• Problem Solving
• Decision Making
• Critical Thinking
• Adaptability
• Organization
• Public Speaking
• Negotiation
• Conflict Resolution
• Attention to Detail
• Self-Motivation
• Stress Management
• Collaboration
• Strategic Thinking
• Emotional Intelligence
• Flexibility
• Reliability
• Professionalism
• Customer Service
• Presentation
• Written Communication
• Social Media
• Supervisory
• Risk Management
• Documentation
• Financial Management
• Visualization
• Business Acumen
• Process Improvement
• Relationship Management.

How to Improve Your technical support engineer (l2) Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Brad Parker

Unexplained year gaps and missing job experiences are a no-no, gaps in your resume can prevent recruiters from hiring you if you don't explain them..

• It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
• Use the gap to talk about positive attributes or additional skills you've learned.
• Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your technical support engineer (l2) Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Derek Quinn

• Develp and implement proceduers for sytem maintanence and troublshooting
• Assit in the develpment and implemention of new systems and technologes
• Respond to customeer inquieries and provide technichal support
• Mointor system performance and provide system maintanence and upgrades
• Monitor system security and ensure complience with security policies
• Diagnose and reslove softwear and hardwear related issues.
• Crate and maintin technical documentations
• Troubleshoot technical issues and provide technicall assistence
• Monitor system performace and provide system maintenence and upgrates

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position..

• Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
• Make sure to use a professional email address as part of your contact information.
• Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

technical support engineer (l2) Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an technical support engineer (l2) position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Dear Hiring Committee

I am a highly motivated Technical Support Engineer with 5 years of experience in Information Technology (IT). I am excited to submit my application for the Chief Technical Support Engineer position at Amazon, where I believe my skills and expertise would be an excellent fit.

Growing up, I always had a fascination with Software Development. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

Thank you for considering my application for the Chief Technical Support Engineer role at your organization. I am dedicated to continuous improvement, and elated about the opportunity to join your team and work towards achieving our shared goals together.

Showcase your most significant accomplishments and qualifications with this cover letter. Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters

Contemporary

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• Technical Support Engineer Resume Example

Resume Examples

• Common Tasks & Responsibilities
• Top Hard & Soft Skills
• Action Verbs & Keywords
• Resume FAQs
• Similar Resumes

Common Responsibilities Listed on Technical Support Engineer Resumes:

• Troubleshoot hardware and software issues for customers
• Install and configure hardware and software
• Provide technical support over the phone, email, and chat
• Diagnose and resolve technical issues
• Create and maintain technical documentation
• Monitor system performance and troubleshoot any issues
• Respond to customer inquiries in a timely manner
• Identify and escalate more complex technical issues
• Research and recommend new products and services
• Train customers on the use of hardware and software
• Develop and maintain customer relationships
• Work with other departments to ensure customer satisfaction

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Technical Support Engineer Resume Example:

• Successfully resolved over 95% of customer technical issues within the first contact, exceeding the company's target of 90% and improving customer satisfaction by 15%.
• Developed and implemented a comprehensive knowledge base system, resulting in a 30% reduction in average resolution time and increased efficiency in troubleshooting.
• Collaborated with the product development team to identify and resolve recurring software bugs, leading to a 25% decrease in customer-reported issues and improved product stability.
• Led the successful implementation of a new ticketing system, resulting in a 20% increase in ticket resolution efficiency and improved response time by 30%.
• Developed and delivered technical training sessions for internal teams, resulting in a 40% increase in their ability to independently troubleshoot and resolve common technical issues.
• Implemented proactive monitoring systems, reducing system downtime by 15% and improving overall system performance.
• Played a key role in the successful migration of a customer's infrastructure to a cloud-based environment, resulting in a 50% reduction in hardware costs and improved scalability.
• Developed and implemented a standardized troubleshooting process, reducing average resolution time by 20% and improving customer satisfaction by 10%.
• Collaborated with the sales team to identify upsell opportunities, resulting in a 15% increase in revenue from existing customers and improved customer retention.
• Advanced troubleshooting skills
• Knowledge of ticketing systems
• Proficiency in cloud-based infrastructure
• Ability to develop and implement knowledge base systems
• Collaboration and teamwork
• Proactive system monitoring
• Technical training delivery
• Problem-solving skills
• Knowledge of software bug identification and resolution
• Ability to identify upsell opportunities
• Customer service skills
• Experience with process standardization
• Understanding of hardware and software systems
• Ability to work under pressure
• Excellent communication skills
• Time management skills
• Analytical thinking
• Knowledge of IT infrastructure
• Ability to handle multiple tasks simultaneously
• Technical writing skills
• Knowledge of cybersecurity best practices
• Familiarity with remote troubleshooting techniques
• Understanding of network configuration and management
• Proficiency in programming languages
• Experience with data migration projects
• Ability to work independently.

Top Skills & Keywords for Technical Support Engineer Resumes:

Hard skills.

• Troubleshooting and Problem-solving
• Technical Documentation
• Network and System Administration
• Hardware and Software Installation
• Customer Service and Communication
• Incident Management
• Remote Desktop Support
• Ticketing Systems (e.g., JIRA, Zendesk)
• Knowledge Base Management
• Scripting and Automation (e.g., PowerShell, Python)
• Virtualization Technologies (e.g., VMware, Hyper-V)
• Security and Data Protection

Soft Skills

• Communication and Interpersonal Skills
• Problem Solving and Troubleshooting Abilities
• Customer Service and Relationship Management
• Technical Knowledge and Expertise
• Analytical and Critical Thinking
• Adaptability and Flexibility
• Time Management and Prioritization
• Attention to Detail and Accuracy
• Teamwork and Collaboration
• Patience and Empathy
• Conflict Resolution and Negotiation
• Continuous Learning and Self-Development

Resume Action Verbs for Technical Support Engineers:

• Troubleshot
• Collaborated
• Implemented
• Investigated

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Resume FAQs for Technical Support Engineers:

How long should i make my technical support engineer resume, what is the best way to format a technical support engineer resume, which keywords are important to highlight in a technical support engineer resume, how should i write my resume if i have no experience as a technical support engineer, compare your technical support engineer resume to a job description:.

• Identify opportunities to further tailor your resume to the Technical Support Engineer job
• Improve your keyword usage to align your experience and skills with the position
• Uncover and address potential gaps in your resume that may be important to the hiring manager

Complete the steps below to generate your free resume analysis.

Related Resumes for Technical Support Engineers:

Desktop support engineer, it support specialist, it support analyst, system administrator, it service manager, it support manager, application support analyst, network engineer.

Technical Support Engineer resume examples for 2024

Technical support engineer resume research summary. We analyzed 3,471 technical support engineer resumes to determine which ones land the most jobs. Below you'll find example technical support engineer resumes that can help you get an interview (and a job offer) from companies like Juniper Networks and Ericsson. Here are the key facts about technical support engineer resumes to help you get the job:

• The average technical support engineer resume is 525 words long
• The average technical support engineer resume is 1.2 pages long based on 450 words per page.
• Technical support is the most common skill found on resume samples for technical support engineers. It appears on 15.0% of technical support engineer resumes.

After learning about how to write a professional resume for a technical support engineer, make sure your resume checks all the boxes with our AI resume builder .

Technical Support Engineer resume example

How to format your technical support engineer resume:.

• Match the job title on your Technical Support Engineer resume to the applied position.
• Highlight achievements instead of responsibilities in your work experience section.
• Most recruiters and hiring managers prefer a one-page Technical Support Engineer resume.

Choose from 10+ customizable technical support engineer resume templates

Choose from a variety of easy-to-use technical support engineer resume templates and get expert advice from Zippia’s AI resume writer along the way. Using pre-approved templates, you can rest assured that the structure and format of your technical support engineer resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

Professional technical support engineer resume example

Resume tips to land the job:.

• Choose work experience over an objective statement for your Technical Support Engineer resume, especially if you want to fit your resume on one page. However, senior level Technical Support Engineer resumes can be two full pages long
• Use short, succinct bullet points in your Technical Support Engineer resume to describe your accomplishments, making it easy for recruiters to understand your key achievements in 30 seconds. Start each bullet point with a verb such as 'Solved', 'Improved', or 'Implemented'.
• According to Dwight Elliot, Professor: Information Management, Cybersecurity & Law at Palm Beach State College, 'Being an asset to the company' is crucial for Technical Support Engineers. Constantly improve your technical skills, and strive to understand the employer's point of view to maximize your contribution to the organization.

Technical Support Engineer resume format and sections

1. add contact information to your technical support engineer resume.

Technical Support Engineer Resume Contact Information Example # 1

Hank Rutherford Hill

St. Arlen, Texas | 333-111-2222 | [email protected]

2. Add relevant education to your technical support engineer resume

Your resume's education section should include:

• The name of your school
• The date you graduated ( Month, Year or Year are both appropriate)
• The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

• Academic awards (Dean's List, Latin honors, etc. )
• GPA (if you're a recent graduate and your GPA was 3.5+)
• Extra certifications
• Academic projects (thesis, dissertation, etc. )

Other tips to consider when writing your education section include:

• If you're a recent graduate, you might opt to place your education section above your experience section
• The more work experience you get, the shorter your education section should be
• List your education in reverse chronological order, with your most recent and high-ranking degrees first
• If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Check More About Technical Support Engineer Education

Technical Support Engineer Resume Relevant Education Example # 1

Master's Degree In Computer Networking 2014 - 2015

DeVry University Oakbrook Terrace, IL

Technical Support Engineer Resume Relevant Education Example # 2

Bachelor's Degree In Computer Science 2005 - 2008

DePaul University Chicago, IL

3. Next, create a technical support engineer skills section on your resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

• Include 6-12 skills, in bullet point form
• List mostly hard skills ; soft skills are hard to test
• Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example of skills to include on an technical support engineer resume

Technical support or tech support are the services provided by any hardware or software company to users. They help in solving the technical difficulties the customers face with their products or services. Moreover, the tech support employees maintain, manage, and repair the IT faults. They are also responsible for resolving the network problems, installing and configuring hardware and software.

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Java is a widely-known programming language that was invented in 1995 and is owned by Oracle. It is a server-side language that was created to let app developers "write once, run anywhere". It is easy and simple to learn and use and is powerful, fast, and secure. This object-oriented programming language lets the code be reused that automatically lowers the development cost. Java is specially used for android apps, web and application servers, games, database connections, etc. This programming language is closely related to C++ making it easier for the users to switch between the two.

Linux is a Unix-like operating system. Just like Windows, Mac OS, and IOS, Linux is an operating system used by millions across the globe. Android itself is powered by the Linux operating system. Linux manages all the hardware resources that are associated with your computer. The software is famous because of the protection it grants from viruses, malware, and crashes. The Linux operating system is entirely free and is an open-source software meaning it can be altered by those equipped with the knowledge to code.

A database is a collection of data and information which makes it easy to view, access, and manage. Databases save a lot of time and can store huge amounts of data. Databases make sorting data easier and stores it in certain fields which narrows the searching criteria. A database usually contains tables, graphs, and columns to display data.

In technical terms, OS stands for "Operating System". It is a software that is used to run programs on the computer. An operating system acts as a link between the user and the hardware components. Windows, macOS, iOS, Linux are examples of an operating system.

Top Skills for a Technical Support Engineer

• Technical Support , 15.0%
• Customer Service , 8.4%
• Troubleshoot , 6.6%
• Java , 4.8%
• Other Skills , 65.2%

4. List your technical support engineer experience

The most important part of any resume for a technical support engineer is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of technical support engineers" and "Managed a team of 6 technical support engineers over a 9-month project. "

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

• Expedited problem research and possible resolution/workaround Outlook and other email clients configuration.
• Configured and deployed desktop environments in accordance with company best Responsible for providing technical and sales assistance to team members.
• Performed first-level core troubleshooting on software system problems and delivered accurate technical solutions.
• Identified and resolved vulnerabilities via USAF retina scans after installing various windows operating systems.
• Conducted training courses in Information Technology Infrastructure Library (ITIL) at the Foundations and Maters level.
• Provided 2nd line support for the following UNIX O/S software: HP-UX 10.20, AIX 4.2.1, Solaris 2.7.
• Discussed issues/concerns with vendors (including Microsoft, Reuters, and Cisco) to form viable solutions.
• Re-imaged machines when required, on request or own judgment.
• Fixed VPN and token connection issues for remote users.
• Conducted training and provided troubleshooting assistance as needed.
• Coordinated with development team and Thunderbolt device vendors for verification testing with new system products.
• Authored knowledgebase articles on customer-facing engineering issues distributed live on the intranet and internet.
• Enforced quick and dependable troubleshooting resolutions for computer software and hardware issues associated with custom integration accounts.
• Managed, validated, and approved vendor engineering change requests.
• Exceeded Intel POR memory speed/voltage settings for selected configurations.
• Imaged, deployed, and maintain the laptop(s) and desktop(s) used in the enterprise environment.
• Deployed e-Business client applications to the desktop computers using Tivoli Software Distribution.
• Provided excellent suppose to internal and external customers.
• Provided remote and onsite troubleshooting, support, tasking and escalation as required.
• Used powershell commands to manage domain controllers.

5. Highlight technical support engineer certifications on your resume

Specific technical support engineer certifications can be a powerful tool to show employers you've developed the appropriate skills.

If you have any of these certifications, make sure to put them on your technical support engineer resume:

• Cisco Certified Network Associate (CCNA)
• Master Certified Electronics Technician (CETma)
• CCNP Service Provider Operations (CCNP)
• Cisco Certified Entry Networking Technician (CCENT)
• Certified Network Computer Technician (CNCT)
• Software Engineering Master Certification (SEMC)
• Microsoft Certified Systems Engineer (MCSE)
• Dell Certified Systems Expert (DCSE)
• Microsoft Certified Desktop Support Technician (MCDST)
• Engineer In Training Certification (EIT)

6. Finally, add an technical support engineer resume summary or objective statement

A resume summary statement consists of 1-3 sentences at the top of your technical support engineer resume that quickly summarizes who you are and what you have to offer. The summary statement should include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to emphasize skills and experiences that feature in the job description.

Common technical support engineer resume skills

• Technical Support
• Customer Service
• Troubleshoot
• Customer Issues
• Customer Satisfaction
• Customer Support
• Technical Issues
• Technical Problems
• Provide Technical Assistance
• Strong Customer Service
• Problem Resolution
• Technical Assistance
• Remote Troubleshooting
• Windows Server
• Technical Troubleshooting
• Excellent Interpersonal
• Virtualization
• Software Support
• Network Troubleshooting
• Customer Sites

Professional technical support engineer resume templates

Technical Support Engineer Jobs

Links to help optimize your technical support engineer resume.

• How To Write A Resume
• List Of Skills For Your Resume
• How To Write A Resume Summary Statement
• Action Words For Your Resume
• How To List References On Your Resume

Technical Support Engineer resume FAQs

What are some technical skills to put on a resume for electrical engineering, search for technical support engineer jobs.

Updated April 25, 2024

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

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Resume Worded   |  Proven Resume Examples

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6 Technical Support Resume Examples - Here's What Works In 2024

Since the entire world is thriving in an it environment, there is a greater demand than ever for technical support. giving technical support includes managing, maintaining, and handling it systems as needed. our technical support resume guide can be useful if you are a tech-savvy job seeker in the field. filled with tips and downloadable templates, make yourself an impressive resume.

Many businesses are relocating online so they can effectively save time and resources. But to do that, they must always make sure that their IT systems are fault-free. That’s where the demand for technical support comes in!

Technical support offers to monitor computer systems without fail and immediately perform bug fixes when they arise. They are also responsible for troubleshooting problems, diagnosing solutions as well as configuring hardware and software. Apart from that, technical support often helps out individuals virtually in solving their specific problems too!

This profession requires an educational background and a vast knowledge of computer and IT systems. Being technical and analytical are must-have qualities that tech support must possess because it makes them effective in their jobs. 

If you’re looking to make your resume impressive to recruiters, our technical support resume guide can help you determine how to do so! A good resume requires concise and relevant [information that employers are actively seeking from applicants. Let’s take a look into what makes for successful technical support resumes!

Technical Support Resume Templates

Jump to a template:

• Software Support Technician
• Software Product Support Analyst
• Technical Support Specialist
• Technical Support Engineer
• Application Support Engineer

Jump to a resource:

• Keywords for Technical Support Resumes

Technical Support Resume Tips

• Action Verbs to Use
• Related Engineering Resumes

Get advice on each section of your resume:

Template 1 of 6: Software Support Technician Resume Example

Have you ever used the tech support chat to solve a random problem on any software like Microsoft? The person helping you out with a solution is a software support technician. A software support technician is in charge of fixing software application problems, identifying system errors, and documenting solutions. They improve the customer experience within SaaS companies! To efficiently produce support tickets and resolve customers' difficulties, a software support technician needs to be very organized, have great communication, and have computer tool and application navigational abilities. Academically, you will need to have a bachelor's degree in computer science or IT support as well as some prior experience working as a support technician. This is how you make an interesting software support technician resume:

We're just getting the template ready for you, just a second left.

Tips to help you write your Software Support Technician resume in 2024

   display your academic success in computer and information technology..

Employers need candidates with experience in computer science and knowledge of the subject. To grab their attention, be sure to highlight your degrees, certifications, and any merit-based honors in the field.

   Highlight important problem-solving achievements in your career.

Before users became aware of the software server's outage, did you diagnose any issues? Have customers praised your customer service abilities in reviews? In a prior position, did you create simple FAQs? Your resume should include these. It helps potential employers identify you as a practical and technical solution to their tech problems.

Skills you can include on your Software Support Technician resume

Template 2 of 6: software product support analyst resume example.

One step above the corporate ladder is the software product support analyst. As a software product support analyst, you’re often required to communicate directly with consumers facing issues. You are expected to assist and advise solutions to software problems such as malfunctions and bugs. Most job postings require a bachelor's degree in IT or computer science. Having a few years of experience in the field is always considered a bonus as it shows you are an analytical and experienced employee, who can provide valuable service. Let’s view an example of a good software product support analyst's resume:

Tips to help you write your Software Product Support Analyst resume in 2024

   show your knowledge of remote desktop support systems like teamviewer..

As a software product support analyst, you must work well in a team. Therefore, employers are more likely to want you on board if you mention that you are familiar with and flexible with working in teams by mentioning your expertise in remote-working platforms like TeamViewer or Zoho Assist.

   Mention your familiarity with networking systems and protocol.

A technical support professional is helpful to businesses if they know several operating systems. Include your operating system qualifications, but don't be afraid to mention that you also hold other technical credentials like CCNA, CNCT, CCENT, or CCNP.

Skills you can include on your Software Product Support Analyst resume

Template 3 of 6: technical support specialist resume example.

Let's chat about crafting resumes for a Technical Support Specialist role. This position is all about trouble-shooting, problem-solving, and, most importantly, communication. With remote work becoming the norm due to recent trends, these roles have expanded beyond local offices into global teams. When writing your resume, it's important to convey not just your technical efficiencies, but also your ability to explain complex issues in a clear and understandable manner. Remember, a tech support specialist is the bridge between sophisticated tech systems and their less tech-savvy users. Your future employer needs to know that you have a good grasp of both the technology you'll be supporting and the communication skills necessary to interact effectively with clients. No matter how complex the issue, the users will expect a simple and practical solution. Your resume should reflect your ability to excel in such scenarios and should highlight your understanding of the latest industry trends.

Tips to help you write your Technical Support Specialist resume in 2024

   highlight your problem-solving skills.

Highlight instances in your past roles where you went above and beyond to resolve a complex technical issue. Rather than focusing solely on the technical aspect, emphasize how you communicated the solution to non-technical team members or clients. Tech support isn't just about fixing things; it's about helping people understand what went wrong and how it was fixed.

   Demonstrate your expertise with remote support tools

With more teams working remotely, ability to use online technical support tools has become a must. Mention specific remote support tools you are familiar with, like Zendesk or TeamViewer. This shows you're prepared for the new reality of remote technical support.

Skills you can include on your Technical Support Specialist resume

Template 4 of 6: technical support specialist resume example.

Technical support specialists overlook problems that are beyond technical support representatives. They have greater knowledge of computer software and hardware. These specialists are focused on attending to technical requests to ensure productivity. Your job will require you to show excellent problem-solving and troubleshooting skills. Having great communication and the ability to explain things in layman’s terms will be useful because tech support specialists are relayers of information in a chain of teams. Here’s what a successful technical support specialist resume looks like:

   Quantify your achievements in numerical figures.

Quantifying your success is the finest strategy to draw in a new company. You can say how many support tickets you successfully resolved or how many bug-fixing reports you sent. You can also state how many individuals you were able to carry in a team if you have experience leading teams. Your resume will stand out with these numbers!

   Include relevant customer support experience from previous jobs.

One crucial skill that recruiters look for is the ability to communicate information to customers. If you list employment experience connected to customer support on your resume, it will speak for you. Working in retail or a call center are two examples of this!

Template 5 of 6: Technical Support Engineer Resume Example

Researching and resolving customer issues regarding computer systems and software comes in the job description of a technical support engineer. They have additional tasks such as designing software, developing maintenance plans, and configuring systems to ultimate optimizations as well! Due to the intensely technical nature of this job, you need to have a bachelor's degree in Engineering along with work experience as a tech support engineer. Your knowledge of API and web services counts as a plus point because it makes you helpful to the corporate. Here’s a template of a technical support engineer resume:

Tips to help you write your Technical Support Engineer resume in 2024

   mention personal projects that showcase your range of skills..

Recruiters want to know if you can handle an array of systems and software (pun intended). Your resume should be rich in showcasing personal projects that use multiple programming languages and technology like NoSQL, Support Tickers, Project management, and Servers.

   Include career highlights that show an attentive and team-working attitude.

Being tech-savvy is not the only thing that you need to work effectively as a technical support engineer. The work experience portion of your resume should include instances where you can mention your teamwork attitude. Use words such as “led”, “resolved”, “overcame” and “created” to highlight these instances.

Skills you can include on your Technical Support Engineer resume

Template 6 of 6: application support engineer resume example.

When businesses want to streamline their operations, they seek an application support engineer. These engineers are responsible to overlook the installation and maintenance of software applications important to the business, assisting wherever necessary. Being an application support engineer means being an expert on software stacks and timely debugging and maintaining software. They need to be communicative and responsible with time, along with having a bachelor’s degree in computer science or information technology. If this job sounds like the one you’re seeking, we have a great resume template for you to take inspiration from!

Tips to help you write your Application Support Engineer resume in 2024

   demonstrate technical programming skills through projects..

Your projects that are built upon various programming languages and frameworks can make a difference to your resume. Some of the most important languages that employers often look for are Java, C++, Javascript, .Net languages as well as HTML. Some framework examples can include Emmet, jQuery, Bootstrap as well as Sass.

   Show your abilities in using common software tools.

Experience with data management, online platform development, and proprietary business software can help your resume stand out. It demonstrates your capacity for successfully managing the technical components of your profession and establishes your skills before you even get the job! Some of these software includes Apache Hadoop and Ajax.

Skills you can include on your Application Support Engineer resume

As a hiring manager who has recruited technical support professionals at companies like Google, Microsoft, and Apple, I know what it takes to create a standout resume in this field. The following tips will help you showcase your skills and experience in a way that catches the attention of potential employers and sets you apart from other candidates.

   Highlight your technical expertise

Employers want to see that you have the technical skills needed to excel in a technical support role. Be sure to highlight your expertise in the following areas:

• Operating systems like Windows, Mac OS, and Linux
• Hardware components such as servers, routers, and switches
• Networking protocols and troubleshooting techniques
• Remote desktop and screen sharing tools

Avoid simply listing these skills without context. Instead, provide specific examples of how you've used them to solve problems and support end-users. For example:

Resolved complex network connectivity issues by analyzing packet captures using Wireshark and implementing firewall rule changes to restore service for over 500 users.

   Quantify your impact with metrics

Numbers speak louder than words when it comes to demonstrating your value as a technical support professional. Use metrics to quantify the impact of your work, such as:

• Number of tickets resolved per day/week/month
• Average resolution time for support requests
• Customer satisfaction scores or ratings
• Percentage reduction in escalations or repeat issues

Avoid vague statements that lack context, like:

• Handled a high volume of support tickets
• Provided excellent customer service

Instead, be specific and use numbers to back up your claims:

• Consistently resolved an average of 50+ support tickets per week while maintaining a 98% customer satisfaction rating
• Reduced average ticket resolution time by 30% through process improvements and automation

   Showcase your problem-solving skills

Technical support is all about troubleshooting and problem-solving. Employers want to see examples of how you've used your analytical skills to diagnose and resolve complex issues. When describing your experience, focus on:

• The specific problem or challenge you faced
• The steps you took to investigate and identify the root cause
• The solution you implemented to resolve the issue
• The impact of your resolution (e.g. number of users affected, system downtime avoided)

For example:

Investigated and resolved a critical application performance issue affecting over 10,000 users worldwide. Collaborated with development teams to identify a memory leak in the code and implemented a patch, restoring normal operation within 2 hours and preventing an estimated $50,000 in lost productivity.

   Highlight your communication skills

As a technical support professional, you'll often need to explain complex technical concepts to non-technical users. Employers want to see that you have strong communication skills and can adapt your language to your audience. In your resume, include examples of how you've:

• Clearly explained technical solutions to end-users
• Created user guides, knowledge base articles, or other documentation
• Collaborated with cross-functional teams to resolve issues
• Presented technical information to stakeholders or leadership

Created a series of user guides and video tutorials on common IT issues, reducing helpdesk ticket volume by 25% and empowering users to resolve basic problems on their own.

   Include relevant certifications and training

In the technical support field, certifications demonstrate your knowledge and commitment to staying current with industry best practices. Be sure to include any relevant certifications you hold, such as:

• CompTIA A+, Network+, or Security+
• Microsoft Certified Solutions Expert (MCSE)
• Cisco Certified Network Associate (CCNA)
• ITIL Foundation

In addition to certifications, highlight any relevant training or professional development you've completed. This could include vendor-specific courses, online learning platforms like Coursera or Pluralsight, or in-person workshops and conferences.

Remember, the key is to focus on certifications and training that are directly relevant to the technical support role you're seeking. Avoid listing certifications that are outdated or not applicable to the position.

   Tailor your resume to the job description

One of the biggest mistakes job seekers make is using the same generic resume for every application. To stand out, you need to tailor your resume to the specific job description and company. Here's how:

• Read the job description carefully and identify the key skills, experience, and qualifications required
• Highlight the parts of your background that match these requirements, using similar language and keywords
• Include specific examples and metrics that demonstrate your fit for the role
• Research the company and industry, and incorporate any relevant insights or terminology

For example, if the job description emphasizes experience with cloud computing platforms like AWS or Azure, be sure to highlight any relevant projects or certifications you have in this area. If the company is known for its commitment to customer service, include examples of how you've gone above and beyond to support end-users.

By tailoring your resume to the specific job and company, you'll show employers that you've done your research and are a strong fit for the role.

Writing Your Technical Support Resume: Section By Section

  header, 1. put your name front and center.

Your name should be the largest text on your resume, typically 14-16pt font. It's best to use the name you use in professional contexts, which is likely the same one on your LinkedIn profile.

Make sure your name is on its own line and stands out from the rest of your contact details:

• John Q. Smith
• 123-456-7890 | [email protected] | linkedin.com/in/johnqsmith

Avoid these common mistakes:

• JOHN QUINCY SMITH (all caps looks unprofessional)
• John Smith, Technical Support Specialist (no job titles)
• John Smith, 123 Main St, New York, NY 10001, 123-456-7890, [email protected] (full address is unnecessary)

2. Include essential contact details

In addition to your name, your header should contain:

• Phone number
• Professional email address
• LinkedIn profile URL
• City and state (optional)

Technical support roles often require troubleshooting via phone, so listing your number is important. Use a professional email with a simple format like [email protected] . Avoid outdated domains like AOL or Hotmail that might age you.

Bad example:

• [email protected]

Good example:

If you have a strong LinkedIn profile, include the URL. Recruiters often cross-reference it with your resume. Just use the unique part after linkedin.com/, not the full link.

Tip: Ensure your LinkedIn is as compelling as your resume. Use our free LinkedIn Review tool to optimize your profile and showcase your technical support expertise.

3. Keep it clean and simple

Stick to a clean, easy-to-read design for your header. Use a common font like Arial or Calibri. Bold your name and consider using light dividing lines to separate it from your other details.

John Smith ———————— [email protected] | 212-555-1234 | New York, NY | linkedin.com/in/jsmith

Avoid graphics, photos, logos or other embellishments in your header. Applicant tracking systems can have trouble parsing those elements. Busy hiring managers also prefer simple, straightforward headers.

Remember, the goal is to make it easy for recruiters to know who you are and how to contact you. An uncluttered header with key details does the job best.

  Summary

A resume summary for technical support roles is optional. It can be beneficial if you're making a career change and your past experience doesn't directly align with technical support, or if you're an experienced professional with many years in the field. A summary allows you to provide additional context and highlight key skills that may not be immediately apparent from your work history alone.

However, avoid using an objective statement, as they are outdated and focus on your own goals rather than how you can contribute to the company. Instead, use your summary to showcase your most relevant qualifications and the value you bring to a technical support position.

To learn how to write an effective resume summary for your Technical Support resume, or figure out if you need one, please read Technical Support Resume Summary Examples , or Technical Support Resume Objective Examples .

1. Tailor your summary to the specific role

When crafting your technical support resume summary, it's crucial to align it with the specific job requirements. Many candidates make the mistake of using a generic, one-size-fits-all summary:

Experienced IT professional seeking a challenging technical support position to utilize my skills and grow my career.

Instead, highlight your most relevant technical support qualifications and the value you offer:

Technical Support Specialist with 5+ years of experience troubleshooting and resolving complex hardware, software, and network issues. Skilled at communicating with non-technical users and providing exceptional customer service. Seeking to leverage my expertise to improve customer satisfaction and retention for [Company Name].

2. Quantify your achievements

When possible, use numbers and metrics to quantify your accomplishments in your summary. This helps provide concrete evidence of your abilities and makes your summary more impactful. Compare the following examples:

• Experienced in resolving technical issues and providing customer support

Instead, quantify your experience like this:

• Resolved an average of 50+ technical support tickets per week while maintaining a 95% customer satisfaction rating

By incorporating numbers, you give hiring managers a tangible sense of your capabilities and the level of impact you can bring to their technical support team.

3. Showcase your technical and soft skills

A standout technical support resume summary should highlight both your technical expertise and your soft skills. Technical skills demonstrate your ability to troubleshoot and resolve issues, while soft skills show you can effectively communicate with and support customers.

Include specific technical skills, tools, and methodologies you're proficient in:

• Proficient in Windows, macOS, iOS, and Android troubleshooting
• Experienced with remote desktop tools, ticketing systems, and knowledge bases

Complement these with relevant soft skills:

• Excellent active listening and problem-solving abilities
• Strong written and verbal communication skills

By showcasing both skill sets in your summary, you demonstrate that you have the well-rounded expertise needed to excel in a technical support role.

  Experience

Your work experience section is the heart of your resume and should effectively demonstrate your ability to excel in a technical support role. Highlight your most relevant and impressive accomplishments, and show the impact you've made in previous positions.

1. Focus on customer service and problem-solving skills

Emphasize your customer service expertise and problem-solving abilities, as these are crucial for success in technical support roles. Showcase specific examples of how you've assisted customers and resolved complex issues.

• Resolved an average of 50+ customer inquiries daily, maintaining a 95% customer satisfaction rating
• Troubleshot and resolved complex software issues, reducing average ticket resolution time by 25%

Avoid generic statements that don't highlight your specific contributions:

• Responsible for answering customer questions
• Helped customers with technical problems

2. Highlight technical expertise and tools

Demonstrate your proficiency with relevant technical tools, systems, and methodologies used in your previous roles. This showcases your ability to adapt to new technologies and work efficiently.

• Expertly navigated Zendesk CRM to manage and prioritize customer tickets
• Utilized advanced troubleshooting techniques to diagnose and resolve network connectivity issues

Compare this to a resume that lacks specific tools and technologies:

• Used a ticketing system to manage customer inquiries
• Helped customers with network problems

3. Quantify your achievements with metrics

Whenever possible, use metrics to quantify your achievements and demonstrate the impact of your work. This helps hiring managers understand the scale and scope of your contributions.

• Implemented a new troubleshooting guide, reducing average call handle time by 90 seconds
• Maintained a first-call resolution rate of 85%, surpassing team targets by 15%

Improved efficiency by creating a troubleshooting guide and consistently met first-call resolution targets

While this example mentions positive achievements, it lacks the specific metrics that make the accomplishments more tangible and impressive.

4. Showcase promotions and career growth

If you've been promoted or taken on additional responsibilities in your previous technical support roles, make sure to highlight this in your work experience section. This demonstrates your ability to grow and succeed within an organization.

• Promoted to Senior Technical Support Representative after consistently exceeding performance targets
• Trained and mentored a team of 5 junior support representatives, contributing to a 20% increase in overall team efficiency

Avoid downplaying your career progression with vague statements:

• Worked as a Technical Support Representative and then got promoted
• Helped train new team members

  Education

The education section of your technical support resume should be concise and highlight your most relevant qualifications. It's important to tailor this section to the specific job you're applying for, emphasizing the skills and knowledge that are most valuable in the technical support field.

1. List your highest degree first

Start with your most recent or highest level of education, such as a bachelor's or associate's degree in a relevant field like computer science, information technology, or engineering. If you have multiple degrees, list them in reverse chronological order.

Bachelor of Science in Computer Science University of California, Los Angeles Graduated: May 2020

2. Include relevant coursework and projects

If you're a recent graduate or have limited work experience, highlighting relevant coursework and projects can demonstrate your skills and knowledge to potential employers. Focus on courses and projects that showcase your technical abilities, problem-solving skills, and customer service experience.

• Relevant Coursework: Network Administration, Database Management, Software Troubleshooting
• Senior Project: Developed a user-friendly troubleshooting guide for common software issues, reducing support ticket response time by 20%

3. Showcase technical certifications

In the technical support field, certifications can be just as valuable as traditional degrees. If you have earned any relevant certifications, such as CompTIA A+, Network+, or ITIL, include them in your education section or create a separate 'Certifications' section.

CompTIA A+ Certification Earned: September 2021

For senior-level technical support professionals, it's important to keep the education section concise and focus on your most impressive qualifications. Avoid listing outdated or irrelevant certifications, as they may distract from your more recent achievements.

4. Tailor your education section to the job

When applying for technical support positions, it's essential to customize your education section to highlight the skills and knowledge that are most relevant to the specific job. Review the job description carefully and emphasize the qualifications that match the employer's requirements.

For example, if the job description mentions a preference for candidates with experience in a specific operating system or software, make sure to highlight any related coursework or certifications you have.

• Bachelor of Arts in English Literature
• Relevant Coursework: Creative Writing, British Literature, Poetry Analysis
• Bachelor of Science in Information Technology
• Relevant Coursework: Operating Systems, Network Security, Technical Writing

Action Verbs For Technical Support Resumes

Actions speak louder than words. But for a technical support resume, action words speak the loudest to recruiters. Your profile should show words like … and … to display your ability to work best as technical support personnel. It is the profession where your past performance plays a great role so make sure to add these action verbs to your resume wherever possible:

• Troubleshoot
• Implemented

For more related action verbs, visit IT Action Verbs .

For a full list of effective resume action verbs, visit Resume Action Verbs .

Action Verbs for Technical Support Resumes

Skills for technical support resumes.

What goes into creating solid technical support? It certainly helps to have a solid grasp of programming languages and networks. But it's not just scientific and technology-based; it also involves sharing ideas and working in teams to find solutions to a wide range of issues. Effective time and project management is another skill that technical support must possess.

Having certifications in technical engineering, university degrees along with relevant hard skills should be included in your resume. They help recruiters identify a successful applicant who is experienced in the field and has solutions to all problems. Here is a list of all skills that you should include in your resume as long as you possess them:

• Technical Support
• Troubleshooting
• Active Directory
• Windows Server
• Operating Systems
• Software Installation
• System Administration
• Computer Hardware
• Network Administration
• Microsoft Access
• Engineering
• Telecommunications
• Virtual Private Network (VPN)
• IT Service Management
• Project Management
• Domain Name System (DNS)
• Dynamic Host Configuration Protocol (DHCP)
• Internet Protocol Suite (TCP/IP)
• Customer Service

How To Write Your Skills Section On a Technical Support Resumes

You can include the above skills in a dedicated Skills section on your resume, or weave them in your experience. Here's how you might create your dedicated skills section:

Skills Word Cloud For Technical Support Resumes

This word cloud highlights the important keywords that appear on Technical Support job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more 'important' it is.

How to use these skills?

Other engineering resumes, cloud engineer.

Desktop Support

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L2 production support engineer resume.

• 6 + years of experience in System Analysis, Design and Development, Production Support, Maintenance
• Areas of expertise skills in databases Oracle, Sybase, DB2, UDB; Operating Systems Unix, Confidential, Linux, Windows; mobile OS Android, IOS; Version control tools GitHub, Subversion, CVS; Incident management tools Remedy, ServiceNow, HPSM; Application Servers Weblogic & Websphere; Other tools SOUP UI, Buildforge, Confidential ; Monitoring Tools Splunk, Sitescope, CloudWatch; programming language’s Java, .net & J2EE design patterns; Process Change management, Identity and Access Management, Sailpoint, InfoSec Audits, Incident Management.
• Extensive experience in Installation, Configuration, and Migration, Trouble - Shooting and Maintenance of Splunk Apache Web Server on different UNIX flavors like Linux
• Worked on Security solutions (SIEM) that enable organizations to detect, respond and prevent these threats by providing valuable context and visual insights to help you make faster and smarter security decisions.
• Experience with Splunk Searching and Reporting modules, Knowledge Objects, Administration, Dashboards, Clustering and Forwarder Management.
• Extensive experience in Incident, Problem and IT Change management. 8+ years' experience in UNIX, Shell Scripting, Cobol and PLSQL programming
• Have good experience in Level 2 Production Support of Financial suite applications. Subject Matter Expert in Client data on boarding. Strong exposure to financial domain, Investment banking, Reference data strategies, domain knowledge of Client data on boarding, client reviews and KYC concepts.
• Proactively monitored Application Processes, Identified enhancements, root cause analysis for a bug and development requirements. Worked on all stages in a typical SDLC like Requirement Analysis, Estimates, Design, Coding, Unit-Testing, Integration testing, System testing, User acceptance testing
• An Excellent Team Player with good problem solving approach having strong communication, leadership skills and ability to work in a time-constrained and team-oriented environment.
• Proficient in data loading/extraction using SQL*Loader and utilities and tools. Extensively involved in SQL tuning, debugging and fixing the codes/scripts.
• Documentation of solution knowledge and process monitoring techniques for re-use by Support teams Strong analytical and problem solving abilities.
• Strong Experience working on Oracle Identity Access Manager, Sailpoint, CyberArk Identity Manger, Tivoli Access Manager, Unix Both local and VAS (Vintela Authentication Services), AD Active Directory, Access Recertification and SoD (Segregation of duties both human and system- application id access).
• Extensive experience on Info Security Policies and process through enterprise level.
• Extensively worked on creating the Confidential scripts and scheduling the Confidential jobs
• Extensively worked as a Level2, Level3 Production Support Engineer to support 50+ financial applications in Fannie Mae & Freddie Mac.
• Provided 24/7 on-call support for production, strong team player, good analytical skills.
• Extensive migration experience from sitescope, cloudwatch, new relic to Splunk Enterprise.
• Have excellent logical, analytical & debugging skills Possesses high working qualities with good interpersonal skills, highly motivated, fast learner, good team player and very proactive in problem solving with providing best solutions.

PROFESSIONAL EXPERIENCE:

L2 Production Support Engineer

Confidential, Stamford, CT

Responsibilities:

• Presently acting as an SME for the client onboarding and account opening systems providing support to team in all 3 regions (APAC, EMEA, and AMER). Experienced in data analysis for solving customer issues.
• Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.
• Providing the end user communication for critical issues like service delays/disruption with ETAs. Daily system and application health checks are performed to ensure the smooth running of the application. Handling user queries related to reports, daily job schedules/Database management and providing the solutions within the specified SLAs.
• Discuss with users and prioritize the issues (tickets) or enhancement for quarterly application releases. Provide support during User Acceptance Testing to Development team. Providing Weekly and Monthly incident trend reports to client manager and other dev managers
• Conducting weekly incident/problem management calls with development team. Engaged in PRC calls with development team to track the status of the release. Release of the components to the production system after high level verification
• Communicate workarounds to be followed to L1 and L2 till the issue/work order gets complete/resolve. Raising issues to development team and working with them closely for permanent fixes through calls.
• Working with development team for testing enhancements, fixes in Test environment and releasing them in production environment after satisfying results and signoff from business and all relevant support teams.
• Providing release management support as a primary release manager for contact center center and voice technology, tracking projects from entry into the release through deployment.
• Evaluate overall risk of project to the release as a whole, evaluate and cross reference application impact to uncover any unexpected overlaps with other process and encourage communication between projects and stakeholders.
• Verify there is agreement between the line of business and testers that all items are ready to deploy.
• Collect, validate and publish deployment tasks for my area prior to deployment activity.
• Monitor the deployment to report any issues that may occur due the deployment.
• Provide daily operational support to end-users for administration access, profiles, and passwords, resulting in a satisfied internal customer base.
• Assist in enforcing company security policies and procedures, ensuring we met state and federal guidelines
• Collaborated with IAM team for IMS integration with Access Central automating and centralizing new hire, termination, transfer process between Centeno and Health Net line of business
• Participate in planning of migration of Lotus Notes to Outlook
• Conduct technical training for Service Desk resulting in a more efficient triage and support of issues
• Provide new hire documentation and training for managers and above of the new processes with the integration of IMS to Access Central.
• Provide training on how to hire and manage Vendor Staff - Contingent Worker records within Workday.
• Collaborated with project management team and HR team with the migration of Health Net legacy HR System to Centene's HR system,
• Ensure the safety of information systems assets and protect systems from unauthorized access
• Apply best practice techniques in troubleshooting, testing, and quality assurance
• Provide technical expertise while actively participating in projects including requirements gathering, implementation, development, testing, and deployment.
• Assist with data integration
• Provide training and supporting documentation for end users
• Research products, methods, or tools, that may assist in enhancing work activity
• Experience working with ServiceNow, Remedy and Heat for Incident tracking/ticketing systems

Environment: Java, Confidential, J2EE, Oracle 9i, Oracle Forms, Splunk, Identity Access Management, SailPoint, Sitescope, Cloud Watch, AWS, PLSQL, Dimensions, UNIX Shell scripting, plsql Developer, Sybase, SQL server, Mainframe, Informatica, Business Objects, Documentum Citrix, HP-UNIX, Windows XP

Splunk Production Support Analyst

Confidential, Pittsburgh, PA

• Installation and configuration of Splunk product at different environments.
• Configured Splunk Searching and Reporting modules, Knowledge Objects, Administration, Add-On's, Dashboards, Clustering and Forwarder Management.
• Designing and maintaining production-quality Splunk dashboards.
• Developed Splunk Dashboards, searches and reporting to support various internal clients in Security, IT Operations and Application Development.
• Splunk Enterprise Deployments and enabled continuous integration on as part of configuration management.
• Configured and developed complex dashboards and reports on Splunk.
• Involved in Installation, Administration and Configuration of Splunk Enterprise and integration with local legacy systems
• Splunk DB Connect 2.0 in search head cluster environments of Oracle
• Experience with Splunk UI/GUI development and operations roles.
• Expertise in creating and customizing Splunk applications, searches and dashboards as desired by IT teams and business
• Analyzed security based events, risks and reporting instances.
• Drive complex deployments of Splunk dashboards and reports while working side by side with technical teams to solve their integration issues.
• Worked on Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy & Universal forwarder, and License model.
• Good Understanding of configuration files, precedence and daily work exposure to Props.conf, transforms.conf, inputs.conf, outputs.conf and Setting up a forwarder information based on requirement.
• Maintained Splunk Environment with multiple indexers; managed and configured settings.
• Improved search performance by configuring to search heads for all Indexes in production.
• Developed Splunk queries and dashboards targeted at understanding application performance and capacity analysis.
• Worked for getting data in managing Splunk apps.
• Assisted internal users of Splunk in designing and maintaining production-quality dashboards.
• Splunk DB Connect 2.0 in search head cluster environments of Oracle.
• Installation and implementation of several kind of visualizations to Splunk dashboards.
• Continuous monitored of the alerts received through emails to check if all the application servers and web servers are up.
• Knowledge on Parsing, Indexing, Searching concepts Hot, Warm, Cold, Frozen bucketing.
• Assisted in various projects related to Bay Dynamics and CASB and ingested Splunk into their environment.
• Conducted surveillance on various phishing emails and created alerts from future spam.
• Worked as part of Cyber Security Incident Response team to check on malware virus and threat emails. Developed Splunk Search Processing Language (SPL) queries, created Reports, Alerts and Dashboards and customized them. Implemented Dynamic drilldowns that provide greater flexibility to the end user.
• Managed Indexer Clusters including security, hot and cold bucket management and retention policies.
• Setup and configuration of search head cluster with three search head nodes and managing the search head cluster with deployer.
• Independently identified opportunities to improve operational and other performance for Security, IT Operations and other clients.
• Responsible for documenting the current architectural configurations and detailed data flow and Troubleshooting Guides for application support.
• Splunk configuration that involves different web application and batch, create Saved search and summary search, summary indexes.
• Various types of charts, alerts settings, app creations, user and role access permissions.
• Creating and Managing Apps, Create user, role and Permissions to Knowledge objects.
• Managing indexes and cluster indexes, Splunk web framework, data model and pivot tables.
• Hands on development experience in customizing Splunk dashboards, visualizations, configurations, reports and search capabilities using customized Splunk queries.
• Worked on Splunk architecture and various components (indexer, forwarder, search head, deployment server), Heavy and Universal forwarder, License model.
• Good experience in Splunk, WLST, Shell scripting to automate and monitor the environment routine tasks.

Environment: Splunk 6.x, Splunk DB Connect and other modules, Oracle WebLogic 9.x/10.x, Tomcat 5.x/6.x, Oracle 9i/10g, Solaris 10, LINUX, Sun ONE Directory Server 6, Sun One Web Server 6.0, Apache 2.x, Python

Production Support Analyst (SME)

• Team management from onsite and offshore
• Incident, problem and change management process to make team followed the guidelines
• Cross track co-ordination and P1/P2 support
• Application System Monitoring, Performance monitoring, DB monitoring and acknowledge escalations within defined SLA. (LAE Console, Splunk and Elastic servers)
• Experience in web based Application monitoring tools & reporting
• Providing Quick solutions for critical service and high business impact incidents
• Application SME on migrating entire project from Oracel to MongoDB
• Troubleshoot, diagnose, and escalate customer issues as needed
• Monitor & assign backlog incidents to team level2 and Level3
• Escalation call backs from Theater ledas from Level1
• Support and debug saas subscriptions (initial, Change, Renewal, Cancel)
• Work closely with War room for prioritizing the normalization issues
• Support change management for any infra changes and test Prod system availability
• Track ownership for Incident, problem, Change management
• Troubleshooting and CA for open PBI's, Monthly call with Engineering team for PBI prioritizations
• Review and deliver the quarterly /monthly metrics within given SLA
• Documenting re occurring issues and their solutions and provide solutions for feature occurrence
• Strictly following ITIL standards for Incident and Problem management and adhere the entire Team
• Developing internal tools, utility to avoid major time spent in cross flow
• Train/gain knowledge of internal tools and diagnostic methods specific to new/existing features in Guidewire's product suite.
• Support Hardware, SaaS/Onprem Product orders End To End

Environment: Core Java, JSP, JSON, Oracle11g (Sql, Pl Sql), Web Services, Hibernate, Unix shell scripting, Elastic search 0.90.6, Soap UI, Remedy, Kibana, MongoDB, Rally, MongoChef, Rally, Kafka, Spring, SOAP UI

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• • Designed and implemented a scalable network topology using Cisco Nexus equipment, improving data throughput by 30%
• • Automated network security policy application, resulting in a 25% decrease in unauthorized access incidents
• • Lead a team to successfully migrate the data center network infrastructure, ensuring zero downtime for customer-facing services
• • Streamlined network monitoring by integrating SolarWinds, which cut down issue response times by 40%
• • Developed and executed a comprehensive disaster recovery plan that reduced potential data loss by up to 90%
• • Mentored 4 junior network engineers, enhancing the troubleshooting efficiency of the team by 35%
• • Collaborated on the AWS Wavelength project, ensuring sub-10ms latency for mobile edge computing applications
• • Configured and supported a multi-VPC AWS environment, streamlining deployment for several SaaS products
• • Executed network performance optimizations that boosted throughput by 20% without additional hardware costs
• • Introduced network segmentation strategies which enhanced the security of sensitive departmental data
• • Participated in after-hours on-call rotations, resolving 98% of critical incidents within the service-level agreement time
• • Monitored network health across 200+ devices, identifying and resolving issues within strict timeframes
• • Managed router and switch configuration for a 10,000+ user base, ensuring 99.9% network uptime
• • Reduced network oversubscription by 15% through strategic upgrade planning and resource allocation
• • Documented and standardized new network procedures to optimize ongoing maintenance schedules

5 L2 Network Engineer Resume Examples & Guide for 2024

Ensure your L2 network engineer resume highlights your proficiency with network protocols like IP, TCP/UDP, and STP. Clearly state your expertise in configuring and troubleshooting layer 2 technologies such as VLANs, VTP, and EtherChannel. Moreover, your L2 network engineer resume should showcase experience with network hardware like switches and bridges. Don't forget to include any relevant certifications, such as Cisco's CCNA or CCNP, that validate your technical acumen.

All resume examples in this guide

Resume Guide

Resume Format Tips

Resume Experience

Skills on Resume

Education & Certifications

Resume Summary Tips

Additional Resume Sections

Key Takeaways

As an L2 Network Engineer, articulating the complex technical projects you've managed on your resume can be challenging while ensuring non-technical managers can comprehend your expertise. Our guide provides tailored strategies to translate your technical accomplishments into clear, impactful bullets that resonate with all hiring managers, ensuring your resume stands out.

• [Job title] resume samples that got people hired at top companies.
• How to perfect the look-and-feel of your resume layout.
• How to showcase your achievements and skills through various resume sections.
• How you could hint to recruiters why your resume is the ideal profile for the job.

If the l2 network engineer resume isn't the right one for you, take a look at other related guides we have:

• IT Support Manager Resume Example
• QA Analyst Resume Example
• Computer Technician Resume Example
• Statistical Programmer Resume Example
• IT Infrastructure Project Manager Resume Example
• Python Full Stack Developer Resume Example
• System Analyst Resume Example
• Computer Engineer Resume Example
• Cmm Programmer Resume Example
• IT Technician Resume Example

Designing your l2 network engineer resume format to catch recruiters' eyes

Your l2 network engineer resume will be assessed on a couple of criteria, one of which is the actual presentation.

Is your resume legible and organized? Does it follow a smooth flow?

Or have you presented recruiters with a chaotic document that includes everything you've ever done in your career?

Unless specified otherwise, there are four best practices to help maintain your resume format consistency.

• The top one third of your l2 network engineer resume should definitely include a header, so that recruiters can easily contact you and scan your professional portfolio (or LinkedIn profile).
• Within the experience section, list your most recent (and relevant) role first, followed up with the rest of your career history in a reverse-chronological resume format .
• Always submit your resume as a PDF file to sustain its layout. There are some rare exceptions where companies may ask you to forward your resume in Word or another format.
• If you are applying for a more senior role and have over a decade of applicable work experience (that will impress recruiters), then your l2 network engineer resume can be two pages long. Otherwise, your resume shouldn't be longer than a single page.

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List all your relevant higher education degrees within your resume in reverse chronological order (starting with the latest). There are cases when your PhD in a particular field could help you stand apart from other candidates.

Traditional sections, appreciated by recruiters, for your l2 network engineer resume:

• Clear and concise header with relevant links and contact details
• Summary or objective with precise snapshot of our career highlights and why you're a suitable candidate for the l2 network engineer role
• Experience that goes into the nuts and bolts of your professional qualifications and success
• Skills section(-s) for more in-depth talent-alignment between job keywords and your own profile
• Education and certifications sections to further show your commitment for growth in the specific niche

What recruiters want to see on your resume:

• Proficiency in configuring, managing, and troubleshooting VLANs, STP (Spanning Tree Protocol), and trunking technologies like 802.1Q.
• Hands-on experience with layer 2 network hardware such as switches, hubs, and bridges, including vendors like Cisco, Juniper, or Arista.
• Solid understanding of networking protocols relevant to layer 2 such as ARP, LLDP, and EtherChannel / Port Aggregation.
• Experience with network security practices, including setting up ACLs (Access Control Lists), port security, and understanding of 802.1X / NAC (Network Access Control).
• Ability to use network monitoring and analysis tools (such as Wireshark, SolarWinds, PRTG) for troubleshooting and optimizing network performance.

Essential tips for crafting your l2 network engineer resume experience section

The experience section is indeed the core of your l2 network engineer resume . It's where you present your past and current job roles. But how should you approach this crucial part?

A common error is treating the experience section as merely a list of job duties. Many candidates fall into the trap of detailing what they did without illustrating the impact of their actions.

To effectively write your l2 network engineer resume experience section, consider these guidelines:

• Emphasize your achievements, supported by concrete metrics such as percentages, revenue increases, or customer satisfaction rates;
• Avoid using generic buzzwords like communication, hard work, or leadership. Instead, demonstrate how these skills added value in your previous roles;
• Begin each bullet point with a strong action verb, followed by a skill, and then the result of your actions;
• Tailor your resume for each job application by selecting the most relevant experiences, responsibilities, and successes.

We have an array of resume examples that illustrate how to optimally curate your l2 network engineer resume experience section.

• Led the deployment of a new VLAN architecture for the enterprise network across 20 locations, enhancing network security and performance.
• Collaborated with cross-functional teams to troubleshoot and resolve complex network outages, reducing downtime by 30%.
• Optimized network configurations, which increased data throughput by 25% for critical business applications supporting remote workforce.
• Designed and implemented a company-wide switch refresh project, upgrading 100+ devices, which resulted in improved performance and reliability.
• Managed firewall and security configurations for a network servicing over 10,000 users, ensuring robust security protocols were maintained.
• Initiated a network monitoring solution integration that reduced incident detection time by 40%, improving the response rate to network issues.
• Developed and executed a successful plan for the migration of data center networks to a virtualized environment, which increased resource utilization by 35%.
• Automated routine network maintenance tasks using custom scripting, saving the team approximately 10 hours per week.
• Served as the primary contact for ISP coordination and managed the WAN link upgrades that boosted the company’s internet bandwidth by 50%.
• Implemented Quality of Service (QoS) policies across the corporate network for prioritizing voice and video traffic, enhancing the quality of VoIP calls.
• Spearheaded a network segmentation project that significantly improved network security and management for client data processing.
• Handled the successful roll-out of a secure VPN solution for 500+ remote employees, enabling secure and flexible work environments.
• Managed network capacity planning and performed hardware upgrades that increased the data center’s capacity by 40%, meeting the growing demand for services.
• Contributed to reducing operational costs by 20% through the optimization of network device energy consumption.
• Provided significant enhancements to the disaster recovery plan by integrating a new backup network topology that improved recovery time objectives.
• Coordinated with vendors to ensure the successful deployment of network security appliances, directly bolstering network defenses.
• Participated in the adoption of SDN technologies that led to a more agile and programmable network infrastructure.
• Orchestrated a Wi-Fi network upgrade for a large campus area, enhancing connectivity for thousands of users including staff and visitors.
• Managed an inter-office LAN/MAN connectivity project covering three city locations, ensuring seamless network integration and data synchronization.
• Delivered comprehensive network documentation and training that helped increase the IT team’s efficiency in managing network resources.
• Successfully configured and supported a multi-vendor network environment, ensuring interoperability between Cisco, Juniper, and Huawei devices.
• Achieved a 99.9% network uptime by proactively addressing potential issues through continuous network performance monitoring and upgrades.
• Led an initiative to consolidate network data reporting which provided leadership with more accurate insights for decision making.
• Facilitated a series of network security audits that led to the implementation of enhanced encryption standards across corporate data transmissions.

Quantifying impact on your resume

• Incorporate the exact number of network devices you've managed or configured, demonstrating the scale of your responsibilities.
• Highlight the percentage reduction in network downtime achieved from your optimization efforts, showing your impact on reliability.
• Mention the number of network security incidents you've resolved, showcasing your skills in maintaining security protocols.
• Specify the volume of data traffic you've monitored daily or monthly, providing insight into your experience with large-scale networks.
• Detail the number of users supported by the networks you've managed, reflecting your ability to maintain performance in user-heavy environments.
• List the size of the teams you've collaborated with or led, indicating your teamwork and leadership abilities.
• Quantify the reduction in operational costs due to network improvements you've implemented, showing your contribution to financial efficiency.
• Present the number of successful network upgrades or migrations you've completed, establishing your effectiveness in project implementation.

Action verbs for your l2 network engineer resume

Lacking relevant l2 network engineer resume experience?

Learn how to write your l2 network engineer resume experience in spite of having no real-world (or applicable) experience for the job.

You should:

• Feature relevant projects or publications that could impress recruiters or showcase that you have the basic skill set for the job
• Shift the focus towards your people (communication, organization, etc.) skills to demonstrate that you're a quick learner and can easily adapt to a new environment
• Use the resume objective to not only highlight your accomplishments but also map out how your career plans are perfectly aligned with the company's vision
• Select either the functional-skill-based resume format (that puts the focus on your skills) or the hybrid one (balancing expertise with skills).

Recommended reads:

• How to List GPA on Your Resume
• When Should You Include Your High School on Your Resume?

Highlight any significant extracurricular activities that demonstrate valuable skills or leadership.

How to showcase hard skills and soft skills on your resume

Reading between the lines of your dream job, you find recruiters are looking for candidates who have specific software or hardware knowledge, and personal skills.

Any technology you're adept at shows your hard skills. This particular skill set answers initial job requirements, hinting at how much time your potential employers would have to invest in training you. Showcase you have the relevant technical background in your skills section , as well as your certificates ones.

Meanwhile, soft skills hint at how well you communicate, solve problems, and adapt to new environments . Basically, your interpersonal communication skills that show recruiters if you'd fit into the team and company culture. You could use the achievements section to tie in your greatest wins with relevant soft skills.

It's also a good idea to add some of your hard and soft skills across different resume sections (e.g. summary/objective, experience, etc.) to match the job requirements and pass the initial screening process. Remember to always check your skill spelling and ensure that you've copy-pasted the name of the desired skills from the job advert as is.

Top skills for your l2 network engineer resume:

Switching Protocols

Routing Protocols

Network Configuration and Troubleshooting

IP Addressing and Subnetting

VLAN Configuration

Network Security Practices

Quality of Service (QoS)

Network Monitoring Tools

Wireless Technologies

VPN Configuration

Analytical Thinking

Problem-Solving

Time Management

Team Collaboration

Effective Communication

Adaptability

Attention to Detail

Customer Service Orientation

Self-Motivation

Project Management

If you're in the process of obtaining your certificate or degree, list the expected date you're supposed to graduate or be certified.

The l2 network engineer resume sections you may underestimate: certifications and education

Your education and certifications provide insight into both your technical capabilities and personal attributes, such as perseverance. When crafting your l2 network engineer resume, consider how you present these elements:

• For your higher education degrees , prioritize listing those most relevant to the job or indicative of your academic dedication;
• Include applicable coursework as a stand-in for relevant experience or if it might impress recruiters;
• Include incomplete higher education only if it's pertinent to meeting job requirements;
• If your degree is from a renowned university, mention how often you made the Dean's list to underline academic excellence.

Regarding certifications, it's not necessary to list all of them. Instead, match up to three of your most recent or significant certificates with the technical skills required in the job description.

Below, we've selected some of the top industry certifications that could be vital additions to your l2 network engineer resume.

The top 5 certifications for your l2 network engineer resume:

• Certified Network Associate (CCNA) - Cisco
• Network+ (Network Plus) - CompTIA
• Certified Network Professional (CCNP) - Cisco
• Juniper Networks Certified Associate Junos (JNCIA-Junos) - Juniper Networks
• Certified Advanced Networking Specialist (CANS) - Global Information Assurance Certification (GIAC)

Mention specific courses or projects that are pertinent to the job you're applying for.

• How To Include Your Relevant Coursework On A Resume
• Perfecting the Education Section on Your Resume

Deciding between a resume summary or objective for your l2 network engineer role

Understanding the distinction between a resume summary and an objective is crucial for your l2 network engineer resume.

A resume summary, typically three to five sentences long, offers a concise overview of your career . This is the place to showcase your most pertinent experience, key accomplishments, and skills. It's particularly well-suited for those with professional experience relevant to the job requirements.

In contrast, a resume objective focuses on how you can add value to potential employers. It addresses why they should hire you and outlines your career expectations and learning goals. Therefore, it's ideal for candidates with less experience.

In the following section of our guide, explore how resume summaries and objectives differ through some exemplary industry-specific examples.

Resume summaries for a l2 network engineer job

• Achieved CCNA and CCNP certified professional with a robust 5-year tenure specializing in network infrastructure, elicits a strong command in designing, implementing, and troubleshooting complex L2 architectures. Streamlined company operations by delivering a 30% reduction in network downtime at TechSolutions, showcasing a proven track record in enhancing network performance and security.
• Eager to apply my 7-year expertise in IT support and recent transition into network engineering, where I have effectively completed a year of intense on-the-job training in L2 networking, optimizing data flow for small to mid-sized business networks. Commended for the swift resolution of network issues and adept in monitoring tools like SolarWinds and Wireshark.
• Bringing forth a year of dedicated experience in software development alongside a fresh Cisco certification, I have reshaped my directional focus towards network engineering to fortify multi-tiered network designs & maintenance. Recognized for authoring a popular open-source networking tool adopted by local tech communities, demonstrating a unique blend of programming and networking insight.
• Transitioning from a successful 4-year cybersecurity career, I am keen to leverage my expertise in network security protocols and intrusion detection to forge a new path in network engineering. My analytical abilities, honed through rigorous threat assessments, will enrich L2 network designs with top-tier security measures.
• Aspiring to join the dynamic field of network engineering, my objective is to apply my Bachelor's in Information Technology and accrued internship experience in network configuration to strengthen and support essential L2 network operations. Highly motivated to embrace hands-on learning opportunities and contribute to proactive network solutions.
• Seeking an entry-level opportunity to dive into the intricacies of L2 network engineering with a focused and structured progression plan. Armed with a recent diploma in Network Systems and internship experience at a local ISP, my goal is to advance technical proficiencies while driving the successful execution of networking projects.

Extra sections to include in your l2 network engineer resume

What should you do if you happen to have some space left on your resume, and want to highlight other aspects of your profile that you deem are relevant to the role? Add to your l2 network engineer resume some of these personal and professional sections:

• Passions/Interests - to detail how you spend both your personal and professional time, invested in various hobbies;
• Awards - to present those niche accolades that make your experience unique;
• Publications - an excellent choice for professionals, who have just graduated from university or are used to a more academic setting;
• Volunteering - your footprint within your local (or national/international) community.

Key takeaways

We've reached the end of our l2 network engineer resume guide and hope this information has been useful. As a summary of our key points:

• Always assess the job advert for relevant requirements and integrate those buzzwords across various sections of your l2 network engineer resume by presenting tangible metrics of success;
• Quantify your hard skills in your certificates and skills section, while your soft skills in your resume achievements section;
• Ensure you've added additional relevant experience items, such as extracurricular activities and projects you've participated in or led;
• Use both your resume experience and summary to focus on what matters the most to the role: including your technical, character, and cultural fit for the company.

Looking to build your own L2 Network Engineer resume?

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Production Support Engineer Resume Samples

The guide to resume tailoring.

Guide the recruiter to the conclusion that you are the best candidate for the production support engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies, tailor your resume & cover letter with wording that best fits for each job you apply.

Create a Resume in Minutes with Professional Resume Templates

• Assists in post-implementation and continuous-improvement efforts to enhance performance and improve future outcomes
• Work on ITIL concepts like (Incident management, Change management and Problem management)
• Incident management and problem management, join Bridge lines ,provide timely updates ,troubleshooting production issues, vendor engagement
• Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users
• Work with our sustainment team to organize, plan, manage and execute new releases
• Document and create new knowledge base to provide the most effective solutions to application issues. Solutions can be new code development, defect fixes
• Provide documentation and make technical presentations to management
• Strong partnership Development, Account Managers and Production Support Team
• Analyze monitor calibration reports and workstation logs to identify and solve calibration errors
• Create and maintain documentation on the platform, such as platform details, playbooks, escalation procedures, and any other that becomes a necessity
• Provides support to customer/user inquiries or concerns regarding our products or services
• Assist with the installation of desktop computer systems, including complex setups that include several monitors, computers, zero clients, and peripherals for a single user
• May provide after hours on-call production support
• Creation of current state of system flow that will be used as an artifact for future development and troubleshooting
• Co-ordinate offshore development and manage day to day activities
• Perform functional and performance testing of solutions
• Research and evaluate current and upcoming technologies and frameworks
• Participate in PoCs (Proof of Concept) and help the Department with selection of Vendor Solutions, Technologies, Methodologies and Frameworks
• Maintain documentation of production schedules, production run-books, and assist in documenting operational best practices
• Ensure that all facets of the Operations Command Center are executed by approved procedural documentation
• Perform code migration to the production environment
• Lead projects with the aim of improving product quality and production profitability
• Demonstrable knowledge of ITIL or Service Management; Cloud implementations (AWS/Softlayer); APM tools
• Exhibit a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions
• Excellent communication skills. Demonstrate ability to communicate effectively with both technical and non-technical individuals
• Adaptability and ability to work under pressure
• Exhibit a strong sense of teamwork and inclusiveness. Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement
• Implement Devops best practices and document processes to maintain high availability detailed notes for audit purposes
• Experience with providing generic solutions and avoid re-occurring of incidents and proactively monitor the production environment and identify the potential incidents
• Experience performing electrical engineering design of CCA, EO or RF Seeker/Sensor, or electronic subsystem including; circuit design, CCA assembly, electrical test and production support
• Experience in user interaction in banking support environment. Has good experience working with and taking the lead with other teams in investment banking environment

15 Production Support Engineer resume templates

Read our complete resume writing guides

How to tailor your resume, how to make a resume, how to mention achievements, work experience in resume, 50+ skills to put on a resume, how and why put hobbies, top 22 fonts for your resume, 50 best resume tips, 200+ action words to use, internship resume, killer resume summary, write a resume objective, what to put on a resume, how long should a resume be, the best resume format, how to list education, cv vs. resume: the difference, include contact information, resume format pdf vs word, how to write a student resume, senior production support engineer resume examples & samples.

• Provide comprehensive technical knowledge to productions from show start-up to post-production
• Provide oversight to ensure that appropriate connectivity to The Walt Disney Studios is established (e.g. Dailies, digital review and/or scene and shot collaboration of VFX elements, etc.)
• Collaborate effectively with other Technology teams (i.e. Disney EIT, Systems Engineering, Software Engineering, Technical Services & Support, Post Production Engineering) to ensure the shows are adequately supported leveraging the skills and technical solutions established by the Studio technology teams (e.g., network and storage services, workflow automation, etc.)
• Provide knowledge and advice of any specialized network acceleration and global network data transport applications that can leverage these technologies to the unique demands of each show
• Knowledge of non-linear editing type systems, and advise on any new technologies that may be of use for production, creative and editorial staff
• Help provide workflow processes as needed throughout the production process from camera test through principle photography and final delivery to mastering/DI providers (e.g., camera capture of RAW data, on-set data storage and back-up sub-systems; data transmission to vendors and Studio functions, etc.)
• Participate in the design and support of both physical and digital workflow processes and procedures on a show by show basis. Assist other parts of technology in the overall design of these systems, as well as oversee efforts to implement; encourage adherence to these workflows
• Oversee the initial canvassing, qualification and technical evaluation of on-location production facilities domestically and internationally and encapsulate this information into a “production readiness document” assist in determining the show’s readiness to embrace digital production methodologies
• Closely align, with all Technical Support teams (i.e. TSE’s) that configure, deploy and support any desktop systems and servers embedded within key Motion Picture Production departments
• Serve as Primary PSE technical liaison with 3rd party technical services providers, when necessary. This includes managing day-to-day service delivery, Service-Level-Agreements (SLAs) on a per show basis, resource management and escalation policies, and all operation procedures and processes
• Help define the actual production pipeline supporting the methodologies
• Participate in Purchase Order processing when necessary
• Extensive experience in providing all aspects of technical production support, both in-the-field and in a Studio setting
• Minimum 6-15 years experience in show technical support or front-end user support, with knowledge preferably in a live-action, visual effects, or animation production setting
• Knowledge of how shows are supported both on-set and in a Studio setting
• A complete, thorough knowledge of Macintosh architectures, servers, desktop and laptop support paradigms, including peripheral devices (iPads, iPhones, etc.)
• Full and complete experience in the installation, configuration and maintenance of computers and associated servers, and other related equipment, devices, and systems, in a motion picture production setting
• Must have a complete knowledge of Linux/Unix, Windows and Mac
• Knowledge and understanding of Script-based tools
• Extensive knowledge of Systems hardware (e.g., firewalls, uninterruptible power supplies, miscellaneous servers, and disk and tape libraries)
• Knowledge of non-linear editorial systems
• Extensive knowledge of local and networked file systems (e.g. NFS, DFS, NTFS)
• Extensive knowledge of data transport tools (e.q. Signiant, Aspera), including how to debug problems
• Ability to support High-Availability systems
• Expert knowledge of operating system administration (e.g., Windows, Unix, and Linux), with the ability to configure desktop systems from “shrink-wrap” to the client’s desk
• Extensive, expert knowledge of large-scale clustered storage technologies (e.q. Isilon)
• Experience supporting a multi-tiered file system
• Knowledge of data compression and data integrity tools
• Knowledge of different types of cameras systems (Sony, ARRI, RED, Canon, etc…)
• Extensive knowledge with data storage technologies (e.g. NAS, SAN, Clustered, Tape)
• Extensive knowledge with systems tools and protocols (e.g. SNMP, OpenView, Nagios, iperf, Zabbix)
• Knowledge of security protocols and practices
• Extensive experience with Entertainment Industry supply-chain methodologies
• Excellent customer-service orientation and understanding of the nuances of production support in-the-field
• Able to multitask in a highly complex, diverse, production environment
• Able to quickly prioritize decisions given incomplete and conflicting knowledge
• Ability to assist in prioritization across a team of PSE’s
• A thorough working knowledge of Digital Review systems (i.e. Pix, 5htKind, etc. and other digital tool kits) required
• Must be able to configure all laptop/desktop systems from “bare bones/shrink wrap”, to a fully configured system

Production Support Engineer Resume Examples & Samples

• Technical Skills: An advanced understanding of the Unix operating system, specializing in Linux and Solaris platforms, as well as programming languages such as PERL, Java, SQL, and shell scripting languages. Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required. Candidate should have a working knowledge of some Web technologies, partially java web applications
• Engineering: Preform upgrades, enhancements and onboarding of web technologies including Apache, Jboss and Squid
• Problem Determination/Resolution: Evaluates situations and effectively recommends and/or implements solutions in an accurate and timely basis using both good technical and business judgment
• Flexibility: Is able to multitask, maintain composure in high-stress / high-visibility situations and change priorities as needed to accommodate a very dynamic business support model
• Communications: Can engage in clear and concise communications both verbally and in writing. Effectively interacts in a cooperative and pleasant manner with colleagues
• Shift Work: Is willing to work a rotating schedule that will include second shift, weekends and holidays, and alternate (Tues-Sat or Sun-Thurs) schedules as required depending upon coverage scenarios required by the global team
• Project Management and Analysis: Is able to plan and execute projects working collaboratively with end users (which may include Development teams and business-side managers). Uses various tools (such as Microsoft Excel, Visio, and PowerPoint) to conduct analysis on system performance, root cause diagnostics, and systems’ / applications’ design to understand and improve the operating quality of production environments
• Ideally a four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering
• Exposure to (or strong interest in) Agile Methodologies
• Prior working experience in financial services is preferred but not essential

Post Production Support Engineer Resume Examples & Samples

• Managing projects and prioritizing workflow for media personnel, problem solving technical and operational challenges and file management of media assets
• Assessing of applied technologies while researching new technologies for post
• Determine and document workflow policies and procedures, tape digitizing, and other post related duties
• Problem Determination/Resolution: Supporting and troubleshooting both batch processing and interactive user applications to ensure the high availability of the Aladdin Environment
• Flexibility: Is able to handle multiple issues from multiple users and prioritize in terms of criticality, which to focus and resolve first. Also, being able to escalate to during critical outage scenarios, whether planned (Disaster Recovery Tests) or unplanned
• Communications: Engage in clear and concise communications both verbally and in writing. Effectively interacts on command bridges and calls to ensure all global team members are constantly informed
• Shift Work: Is willing to work a rotating schedule depending upon coverage scenarios required by the global team
• A four-year degree specializing in Computer Science, MIS, Mathematics, Physics, or Engineering. Exposure to (or strong interest in)
• Agile Methodologies and at least 1-2 years prior working experience in financial services is preferred
• Technical Skills: An understanding of the Unix operating system, as well as programming languages such as PERL, Java, SQL, and
• Shell scripting languages
• Candidates must have a strong interest and aptitude for quickly learning new technologies and proprietary systems as required
• Represent Design Engineering in Production Factory
• Respond to, own & resolve engineering related production issues
• Coordinate with design engineers as well as members of other teams (production, manufacturing, quality, supply chain, etc.) to address factory issues
• Provide technical leadership for production changes, trials and deviations
• Plan and conduct tests & analyses
• Recognize, champion and implement cost reductions, product & process improvements
• Communicate relevant factory status & lessons learned back to the broader design team
• Work with NOC and Operations Engineering in identifying and correlating production problems seen with programmatic services and applications the team supports. These problems come in as support tickets and are of a timely sensitive nature
• Communicate clearly back to the relevant parties when an issue arrives
• Identify the work needed to fix the issue and either fix or work with other developers and QA to get the issue resolved
• Excellent communicator and self-starter
• Enthusiasm for open source technologies
• Provide support for the Sony Network Entertainment Platform
• Investigate, troubleshoot, and triage complex production software/application/service issues and misuse
• Identify and escalate issues or root causes of systemic issues; lead, facilitate or participate in prompt resolution
• Understand and take responsibilities for all operational workflows and standard operating procedures, down to a granular, detailed level
• Create/maintain comprehensive support and process documentation
• Interface with international Sony groups and external parties to provide application support
• Fulfill business support service requests (troubleshooting, log reviews, etc.)
• Systems, applications, and performance monitoring
• Utility/tools development to improve support processes
• BA/BS in Computer Science or related technical field or equivalent practical experience
• Customer service mentality - calm, customer-oriented communication
• Programming experience in Java or C++ and/or strong scripting skills (Ruby, Bash, or Python)
• Experience troubleshooting complex systems and applications on *nix platforms
• Experience supporting web applications in Java, Tomcat and LAMP stacks
• Experience with application monitoring tools, such as Nagios, CA Wiley, Splunk
• Experience in 24×7 production operations and participate in a periodic on-call rotation
• Capable of quickly troubleshoot complex problems, understanding dependencies and deducing the root issue
• Proficient in using command line tools to quickly triage and fix production issues then conduct root cause analysis
• Self-starter and able to work with limited supervision
• MS degree in computer science and/or 6 years relevant work experience, including in a high-volume or critical production service environment as well as experience leading short projects
• SQL and/or MySQL experience
• Excellent analytical skills, coupled with a strong sense of ownership, urgency and drive
• Good understanding of software development processes
• Understanding of PCI DSS Environments and Security
• Strong troubleshooting and QA skills

Production Support Engineer Software Support Resume Examples & Samples

• Collaborate cross-functionally with all Operational Engineering teams to troubleshoot production and development systems, application, and toolset issues. Identify critical problems that occur on a regular basis and design/implement scalable, long term solutions
• Generate reports and analyze data to ensure quality and measurability to drive performance gains across aforementioned systems and toolsets, including the ownership of bug fixes, monitoring refinements, and code design/implementation across various platforms
• Partner with on/offshore business and engineering groups to manage and streamline daily support tickets – track, analyze, and manage them to closure
• Driving performance gains across applicable aforementioned tools and systems. This will include the ownership of bug fixes and monitoring refinements, as well as influencing code design and implementation across various platforms
• Assisting in the implementation and release of new features including documentation design and operational oversight of systems
• Building and continually refining monitoring tools and reporting strategies as it relates to operational software platforms and operations
• Participate in off-hours on-call support rotation and as a subject-matter escalation point for off-hours incident resolution
• Experience with OO programming (PHP/Java/C/C++/C#), MySQL and SQL
• Experience with the following technologies a plus: Git/SVN, Hive, Python, Zabbix, RabbitMQ, Jenkins
• Experience working in an Agile-based environment
• Work on some of the most complex challenges in large scale computing by utilizing your skills in data structures, algorithms, and object oriented programming
• Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
• Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies
• Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications and provide 24/7 support as needed
• Support Autodesk enterprise growth and ensure stability through maintenance activities on Tibco and other Enterprise Applications
• Design, develop, re-factor, optimize, and enhance web application software utilizing Java and other open source technologies
• Work with open source tools, create API, rich dashboards and implement proactive monitoring
• Support the technology associated with Russell's daily operations in a timely manner to manage risk and ensure a reliable, scalable, production environment
• Ensure internal data integrity which includes daily global pricing, security master and many forms of trade data; also provide timely support for issues regarding Russell enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reporting
• Provide coverage for change management of both internally developed and vendor provided systems, including ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production; responsible for approving changes to the Russell production environment, practicing changes in a lower environment and ensuring all changes and processes are properly documented
• Support oversight to ensure that Russell systems are fully supported 24/7: this includes managing the primary application and infrastructure monitoring platform and configuring new checks when needed
• Determine technology support needs and assess availability of resources: this includes attending and participating in project meetings, participating in sprint stand-ups with the project team(s) and engaging any additional resources in a proactive manner
• Coordinate technology efforts with Corporate IT and the business units; this position is heavily involved in any core infrastructure or software changes to ensure they are performed in the most risk-free manner possible
• Bachelor's degree required, in Management Information Systems or related is preferred
• 2 years of experience with Microsoft SQL Server Querying
• 2 years of experience with Windows Server Administration (IIS/Windows Services)
• 2 years of experience with Help desk and/or deskside support
• Microsoft PowerShell or other Scripting language
• Experience in a 24/7 environment possibly including On-Call responsibilities
• Strong documentation skills (knowledge base)
• Strong interpersonal, oral and written communication and collaboration skills
• Ability to effectively adapt to rapidly changing technology and apply it to business needs
• Ability to manage time and effort effectively across concurrent/competing priorities
• Demonstrated commitment to proactive, ongoing, self-directed education in subject matter area
• Effectively collaborate with peer group to innovate and implement solutions that meet group objectives
• Managing incidents and requests related to the support of the applications within the Go To Market area of Russell
• Managing the release and change management processes within the Go To Market function
• Managing on-call responsibilities on a rotation basis within the support team
• College Degree in Computer Science, Management Information Systems or Finance
• Experience supporting the Sitecore application
• Experience working in a DevOps role/organization
• Experience working on a service/help desk or within a similar, client facing, role
• Experience working on IT related projects
• Experience working within SQL or similar Database technologies
• Experience supporting a 24/7 environment
• High level of communication
• Proven problem solving skills around technical issues
• Supporting the technology associated with the daily operations within Russell in a timely manner to manage risk and ensure a reliable, scalable, production environment. Provide timely on-call support. Also responsible for interfacing with internal and external auditors requests
• Providing coverage for change management of both internally developed and vendor provided systems. This includes ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production. An ASM is responsible for approving changes to the Russell production environment and ensuring all changes and processes are properly documented
• Ensuring internal data integrity which includes daily global pricing, security master and many forms of trade data. Also providing timely support for issues regarding Russell enterprise data, including data analysis, setup, troubleshooting, data queries, data changes, and reporting
• Supporting oversight to ensure that Russell systems are fully supported 24/7. This position will participate in planning and maintaining Business Continuity for internal systems
• Managing vendor relationships, including planning for and organizing release updates, new installs, new equipment and software requests in conjunction with Corporate IT, business unit staff and vendor contact
• Managing internal batch processes and data integrity, including pricing, security master, and trade data
• Determining technology support needs and assessing availability of resources
• Coordinating technology efforts with Corporate IT and the business units
• Providing support to business units in trouble shooting data issues and reaching resolution
• Partial responsibility for vendor relationship management, including managing release cycles
• Partial responsibility for decisions affecting the operational state of the internal production computing environment within Russell
• Experience working in a DevOps role/organization preferred
• Bachelor’s degree required (Computer Science, MIS or Finance.)
• 2-4 years experience in the investment management business preferred
• 2-4 years experience in/on IT related projects
• Understanding of software development process, change management, and project management
• Broad technical knowledge of client server, intranet, networking, and SQL relational database systems. Powershell is a plus
• Experience supporting a 24/7 environment is a plus
• Knowledge of audit processes and procedures
• Ability to troubleshoot and resolve data related issues
• Strong analytical and business problem solving skills
• Ability to multi-task and handle interruptions
• Ability to apply technology to practical business solutions
• Assertive, self-motivated and self-directed
• Ability to contract and negotiate with vendors, internal and external

IT Production Support Engineer Resume Examples & Samples

• Support, maintain and improve the production IT systems
• Assist and advise users to get the most out of the systems
• Highest educational level and grade for Maths and English Language
• Elegibility status to live and work in Australia
• Availability / notice period from current position
• Customer service and communication skills and experience
• Extensive knowledge of UNIX-like operating systems (e.g. Linux and FreeBSD)
• Excellent written and oral communication skills with the ability to effectively communicate highly-technical concepts in lay terms
• Excellent ability to process and concisely share relevant information in a timely fashion
• Ability to prioritize, respond to, report on and complete multiple, simultaneous requests
• Ability to work on occasional evenings and weekends
• Ability to work under or behind desks and in server rooms
• Ability to lift and manipulate objects weighing up to 35 lbs
• Linux/Unix command-line experience
• Demonstrable experience of supporting Futures and Options across multiple asset classes
• Understanding of how systems/components work together (i.e. OS, applications, network, database)
• Familiarity with TCP/UDP and ability to troubleshoot issues by analyzing tcpdump/pcap/wireshark files
• Must have experience with the FIX protocol along with trading platforms including market data and order entry
• Java and middleware technology understanding
• Proficient in Microsoft Office, advanced abilities with Excel
• Hadoop knowledge a plus
• Shell Programming, Python, R, SQL, or VBA a plus
• Experience in Windows Server & SQL Server technologies
• Comfortable with Networking (i.e. firewall, proxy, IPSEC), Active Directory, & Digital Certificate management (i.e. SSL)
• Knowledge in Attunity Repliweb, Python, Oracle, and Geneos ITRS are a plus
• Ability to exhibit a strong sense of urgency for high severity incidents and to assess the customer impact and provide tactical solutions
• Knowledge in global custody functions a plus
• Exposure to Back and Front Office Operations in investment banking environment
• Ability to identify risks and mitigation
• Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same. Provide necessary examples to the team for efficiency improvements
• Skills to proactively identify cross functional or technical issues
• Ability to suggest and implement ideas for enhancing the customer experience and implementing best practices for cost saving
• Provides on call support for triaging problems and coordinating with various support teams across the organization and carryout activities related to incident and problem management
• Communicates with line of business and management the overall status and health of the application
• Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
• Performs trouble shooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis
• Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades etc
• Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to bank customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period
• Assesses initial severity, gather impacts, creates tickets, engages necessary support teams, and escalates as necessary to ensure timely restoration
• Participate in DR and Resiliency
• 5+ years of relevant IT experience (Production Support, SDLC- Waterfall / Agile) out of which 3 years preferably in financial services industry
• Candidate must have experience working as L2 application support team member
• Able to Support users on complex technical issues, data issues, problems related to supported app
• Must be a self-starter, motivated, innovative, capable of providing technical solutions
• Flexible enough to work for extended hours and on weekends as needed to handle high priority issues, production recoveries, provide support to Dev & Infrastructure Releases
• Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
• Hands-on experience in Incident and problem management
• Understanding in depth the business processes supported by the system

Associate Production Support Engineer Resume Examples & Samples

• Serve as front-line support for diagnosing problems with users desktop environment, including hardware and connectivity issues
• Identify and communicate patterns of problems
• Assist with monitor standards and display evaluations/demos
• Evaluate and test desktop components, including zero clients, KVM's, Cintiqs, vertical mice, etc
• Assist with special projects, such as annual monitor survey
• Typically assigned to more complex platform systems
• Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available
• Creates job set-ups
• Provides software configuration management for host and off host platforms in the realm of change deployment, change execution, job scheduling, release management, and release implementation
• Trouble –shoots and restores service to multiple applications, Networks and system using industry accepted techniques and procedures
• May design, code, benchmark test, debug and document programs
• Applications generally involve utility programs, job control language, macros, subroutines and other control modules
• Performs impact analysis to output data processing based on user and client requirements
• Analyzes documentation supporting changes in a complex production environment
• Will communicate status of operations to allow for immediate response to service disruptions
• Serves as an escalation point for more complex issues
• Performs additional job duties as required
• Provide second level product technical support as point of escalation for our Operations team
• Plan, document and deploy financial software applications to our ASP on Windows and Unix/Linux based systems
• Collaborate with development and software testing teams throughout the release process
• Manage production hardware and software resources including coordinating maintenance and outages with infrastructure group
• Team members currently each spend one week a month on call to help with off-hour emergencies and maintenance activities
• BE (Bachelor of Engineer in IT/ Computers/ Electronics *)
• MCA (Master in Computer Application)
• Fresh Graduate / Less then a years experience
• Basic understanding of Windows/Unix Scripting
• Ability to write basic SQL queries
• Excellent problem-solving/troubleshooting skills, fast learner
• Basic understanding of Java
• Database experience a plus – Oracle/MSSQL
• Ability to self-manage your own projects
• Experience or interest in Finance a plus
• 2+ years of experience with Microsoft SQL Server and querying and extracting transform load (ETL)
• 2+ years of experience with Microsoft Access, database querying and analysis, import and export, and conversion
• 1+ years of experience with Microsoft Windows Server System Administration in a production environment
• 1+ years of experience with developing reports, including Crystal Reports, Microsoft Access, or similar reporting experience
• 1+ years of experience with Microsoft Internet Information Services
• 1+ years of experience with Tier 2 technical support
• 1+ years of experience with Microsoft Office Excel, pivot tables, and data analysis
• Microsoft Windows Server Platform Certification, including MCSA, MCSE, or MCP
• DoD 8570 IAT Level I Certification
• Around 7-12 years experience senior resource with expertise on application development and production support
• Primary Technology skills needed are c#, ASP.net, Web API, WCF, SQL DB, Web services, TFS
• Take ownership of production environment
• Manage bugs fixes, enhancements and features
• Manage production issue escalations from Level 2 support team
• Perform ongoing maintenance and change management
• Use troubleshooting skills to investigate and identify root causes of reported severity 0 and severity 1 & 2 issues
• Propose solutions to remediate issues and work with other team members to implement fixes
• Identify and propose processes to eliminate recurring production support issues
• Provide 24/7 on-call rotational support
• Responsible for delivering metrics as per defined SLA and workload analysis
• Manage volume drivers to ensure high production availability
• Performs the role of Production Support for First Data platforms
• Involved in requirements gathering, impact analysis, high level estimates, incident management, implementation, daily production review, release meetings, problem management and production implementation support
• Creates change request records, implementation strategy and plans
• Owns work plans for projects
• Resource assignment for project work request
• Resolves client queries, production problems and incidents
• Provide responses, artefacts and supporting documents for RFP (Request for Proposal) for major & complex projects
• Ensures incident records are resolved within required SLAs/OLAs and that the quality of work is to customer specifications and expectations
• Ensures incident records, escalated out of the department, are tracked through to resolution and that those resolutions are well documented for future reference
• Be available for after hours on call duties on a rotating roster and also after hours onsite work for project implementation and system or application outages where required
• Server support experience: task monitoring, job scheduling, basic troubleshooting
• Exposure to web applications
• Exposure to application servers: WebSphere, Tomcat
• Shell/Perl Scripting
• Public key/Certificate/SSH crypto knowledge
• Java exposure: heap dumps,stack trace
• Unix/Linux/Windows server experience
• SQL/database concept
• Understanding of network
• Dynamic individual with a can-do attitude
• Perform tier-1 production support including triaging the user requests, providing on-hands, online and telephonic support to users during laboratory business hours
• Escalate the production issues to QA and Development teams appropriately
• Provide documentation on production support procedures and policies
• Monitor production support and identify technical and procedural improvements
• Develop a high level of expertise on the software applications and any corresponding physical infrastructure
• Participate in production support review meetings with stakeholders and recommend changes for existing procedures and workflows
• Good understanding of software development environments
• Perform test case writing and testing for production hot fixes
• BA/BS in computer science, biotechnology or any engineering stream, or any equivalent work experience
• Research or Diagnostic Laboratory experience is a strong plus
• Work experience with any software bug tracking tools
• Superior communication and customer service skills
• Compensation
• Competitive salary, commensurate with experience, and a benefits package that includes: Medical, Dental, Life and Disability insurance, 401(k) plan, bonus plan, paid vacation and holidays
• Troubleshooting hardware and process issues down to CCA and component levels
• Resolution of issues on production lines and in testing (including suppliers)
• Performing analog and digital circuit analysis and characterizing and modeling electrical signals of electronics subsystems in simulation
• Identifying and instantiating circuit card and subassembly design updates
• Minimum 2 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
• Knowledge of RF, analog, digital, and/or mixed signal circuit design and analysis
• Experience in Root-Cause Corrective Action investigations
• Knowledge and experience proposing and implementing Engineering Change Notices
• Experience in resolving production issues with suppliers and sub-tier suppliers
• Experience in applying Statistical Process Control (SPC) methods in achieving production yield improvements
• Knowledge of printed circuit board fabrication and circuit card assembly processes and related industry specifications
• Experience with any of the following tools: Mentor Graphics DxDesigner, PSPICE, System Vision, MATLAB, MathCad, IDL, Computer Simulation Technologies (CST), Microwave Design Studio, High Frequency Structure Simulator (HFSS) and Advanced Design System (ADS)
• Leadership of small technical teams, including technical oversight and direction, cost estimation, tracking & reporting, coordination and preparation of detailed technical team reports
• Familiarity with missile communication transceivers and data links, inertial measurement units (IMU) and Global Positioning System (GPS) receiver subsystems
• Experience with subsystems integration and test
• Experience with test equipment, test automation scripting, test conduction, sensor control
• Experience with post test flight analysis
• Test problem investigation experience
• Lead electrical engineering activities performing integration, test and debug activities on complex circuit card assemblies
• Minimum 6 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
• Leadership of small technical or cross-functional teams including; technical oversight and direction, cost estimation, tracking & reporting, coordination and preparation of detailed technical team reports
• Knowledge and experience with Material Review Board, Process Configuration Board, Configuration Control Board and Failure Review Board processes, proposing/defending and implementing Change Notices

Principle RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

• Novel packaging techniques to achieve minimum cost, size and weight
• Leading the integration and testing of Complex RF subsystems
• Please Note: This position can be a salary grade level E05 (Principal Electrical Engineer) or E06 (Sr. Principal Electrical Engineer), based upon the applicant's qualifications as they relate to the skills, experience and responsibility requirements of the position
• Minimum 8 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment
• Experience performing integration and testing of RF component, RF Seeker/Sensor, and/or RF electrical subsystem
• Experience performing electrical engineering design of CCA, RF Seeker/Sensor, or electronic subsystem including; circuit design, CCA assembly, electrical test and production support

Senior RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

• Minimum 4 years of experience supporting Production and/or Test of electrical sub-systems in a manufacturing environment

RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

• RF Seekers: design, manufacture and test
• Familiarity with RF Seeker components including antennas, transmitters, receivers, and transceivers
• Performing subsystem RF analyses
• Characterizing and modeling RF signals of RF components and subsystems in simulation
• Experience with any of the following tools: High Frequency Structure Simulator (HFSS), Advanced Design System (ADS), SystemVue, SystemVision
• Monitor and Troubleshoot Concur-owned application issues
• Windows AD management
• Ready to work in challenging environment and should quickly adjust to the change
• Working on research and development to trouble shoot daily app issues and maintain the SLA’s/OLA’s
• Host various meetings with stakeholders as required
• Creating and hosting Global P1 Incidents
• Find and recommend fixes in application code bases
• Communicate with management and stakeholders
• Working on maintenance, deployments, alerts, releases
• Working on documentation
• Perform production acceptance, including placing software into production and managing the build process
• Suggest and Improve build processes and methodologies
• Other functions as required in the performance of Concur daily business requirements
• Co-curricular activities

SQL Production Support Engineer Resume Examples & Samples

• Provide exceptional support to internal teams in regards to any system issues that have been escalated to the Production Engineer Team in accordance to Service Level Agreements
• Properly document results of analysis and obtain internal team and external clients/partners’ sign-off on solutions and/or processes
• Serve as a liaison between the Development team, QA team, DBA’s and Professional Services
• Conducting training sessions for internal teams and clients/partners via web and in person
• Participate on special projects and teams when required
• Develop documentation when required
• Take part in meetings with clients’ technical personnel as required
• Document the resolution of all production incidents
• Open service requests (SRs), research issues, and see to potential break-fix/ bugs
• Provide tuning/performance/management of environments, provide monitoring, and review reports for environment sizing, proactive monitoring, and memory usage
• Address operational efficiencies, including ongoing work to address operational issues, and set up reports, jobs, backups, and load balancers
• Provide asset management, including the inventory of all servers, which apps are running on which server, and the current version of both software (application) and the server OS
• Coordinate underlying OS issues, interacting/communicating with the DSC team for upgrades, patches, network issues, virtual machine requests, and more
• Provision physical/virtual machines, make requests, provide specifications, test the set-up, and carry out other tasks
• Provide operational upgrades to resources, including disk, RAM, and server monitoring
• Set up and test new releases/capabilities, setting up sandbox environments to do so
• Support application releases (IQ/OQ process documentation) and provide communication and coordination of the application management schedule/release management process
• Serve as a key resource for the setup of demos, including environments, access, data needs, resources, timelines, and more
• Play a role in integrated testing needs, those testing activities that require interaction between at least three applications (source, target, and middleware); you will also coordinate tasks across multiple environments and support deployment across platforms

Non Production Support Engineer Resume Examples & Samples

• Define the overall Non Production Support strategy
• Interface with Global Development leads with respect to testing and supporting their applications
• Assist Global test environment management and ownership of test data ensuring support of test efforts and schedules
• Oversee global deployment of new software releases when necessary
• Own global communication of status of the test environments to project teams and management, which includes blocking issues, risks and changes that may affect the project deliverables and project schedules
• Bachelors Degree in MIS, Computer Science or related discipline
• Equity business knowledge – Cash, Prime, Derivatives
• Knowledge of UNIX / LINUX shell; basic SQL; and Scripting language Perl or Python is mandatory
• Ability to multi-task effectively
• Solid understanding of release management methodology, processes and procedures
• Strong ability to lead process enhancement activities for development, training, metrics and assurance
• Monitor the production errors and report/fix them before impacting clients and maintain client satisfaction
• Work on deployments, monitor vendor changes that impact CONCUR products, communicate information to respective teams for resolution with research data
• Manage the daily workload based on priorities and Maintain SLA's to provide quality services to end users
• Coordinate with Application Development Team to successfully deploy software releases in Production environments
• Meet the assigned goals and KPI’s, Maintain the Maturity Model process to achieve the set targets and record knowledge base documents
• Work on automating manual process and learn new products and provide support as per organizations need
• Provide 24×7 operational support on holidays and weekends
• Bachelor’s degree/BE/B-Tech or relevant
• Strong Knowledge on SQL/Oracle databases
• Experience in production support filed with ITIL concepts
• Quality service and support
• Ensure a high availability to support and advice our users
• Management of production issues and requests
• Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity
• Ensure support coverage for users in accordance with APS service coverage agreed on the perimeter
• Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users
• Ensure an accurate and complete tracking of the activity
• Use and promote ITEC and PRD tools, processes and standards (Self service, EZ Post Mortem, etc...)
• Perform daily checks and apply recovery and troubleshooting procedures strictly
• Ensure an accurate and clear communication to users and partners
• Coordination and communication
• Escalate issues and other topics to the right team when needed
• Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS)
• Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS…)
• Ensure a good follow-up and understanding of the new features and functionalities
• Collect, analyze and work to provide solutions for projects, client/partner initiatives, day to day issues and other related responsibilities
• Become an expert in all facets of the Fieldglass’ proprietary services procurement application
• Demonstrate an ability to be productive with minimal supervision, have a focus on service and the foresight to understand future impacts current changes may have on the Fieldglass application and/or clients’ business processes
• The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
• An independent sense of motivation to continuously improve themselves and the environment
• An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
• The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
• Operating systems: Solaris, Linux, Windows
• Scripting languages: Unix Shell, Perl, Python
• SQL (Intermediate level: multi-table joins, grouping results, etc...)
• Grid computing and batch management
• Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
• First point of contact for business requests and reported impact
• Monitoring and alerting of critical trading system environments
• Release implementation and post-release testing
• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts
• Troubleshooting of complex systems issues
• Proactive identification and resolution of problem hotspots
• Development of tools and driving efficiency/stability improvements
• Accurate tracking of support effort to enable effective management reporting
• Enforcement of change management policy

Junior Production Support Engineer Resume Examples & Samples

• Troubleshooting data-production system and application problems
• Investigating issues and root cause analysis, resolution of issues
• Basic database administration, periodic application administration tasks
• Documenting system functionality, configuration and maintenance tasks
• Software application deployment and training to technical operators/users
• Responsible for prioritizing, scheduling, and completing all work following established policy and guidelines in an assigned territory

Ngpf HPC Production Support Engineer Resume Examples & Samples

• Work with operations on producability changes
• Assist the IPT to process engineering changes for producability
• Align manufacturing process capability to design/blueprint requirements
• Ensure raw material is ordered and delivered on time
• Ensure manufacturing starts on time using demonstrated lead-times
• Review process capability data from suppliers
• Identify any risks and put plans together to ensure delivery is met
• Process improvement of manufacturing processes
• 10+ years engineering or manufacturing experience. Operations, producability, delivery and engineering background is a plus. Effective project management, communication and presentation skills required

EE Production Support Engineer Resume Examples & Samples

• Troubleshooting systems or CCAs that fail electrical or environmental test, and entering instructions for repair to the shop’s manufacturing control system
• Investigating root cause and corrective action for test failures
• Generating change requests for production hardware
• Participating or leading teams tasked with improvement of test yields or test cycle time reduction
• Supporting efforts aimed at reducing engineering support costs
• Seek out and address problems
• Perform duties with minimal supervision but under factory guidance for priorities
• Manage priorities and actions in a rapidly changing environment
• Efficiently determine failure causes and address high failure problems
• Professional-level skill in the use of computers for office tasks, research, documentation, and presentations
• Success with challenging engineering projects, including effective communication of project results in written reports and presentations
• Experience and skill with EE lab equipment such as multimeters, signal sources, oscilloscopes, spectrum analyzers, and logic analyzers
• Ability to plan and undertake root cause investigations and determinations
• Ability to participate in or lead teams
• Experience with designing or supporting production of electro-optical systems or CCAs
• Experience working in a Raytheon factory environment
• Skill in negotiating team solutions to problems
• Ability to plan and undertake method improvements
• Experience with programming Microsoft Excel or Microsoft Access applications
• Programming skills in languages such as C++ and Java
• Familiarity with EO products
• Experience reading drawings
• Experience reading specification documents
• Experience and skill with data collection and analysis tools such as LabVIEW, MATLAB, MathCAD, or Mathematica
• Experience and skill with EE design tools such as Mentor Graphics or Cadence
• Experience and skill with EE simulation and analysis tools such as PSpice, Agilent ADS, Ansoft HFSS, Sonnet, or Zeland IE3D

Bidm Production Support Engineer Resume Examples & Samples

• Supports applications, revising, updating and providing documentation as required
• Researches, prepares detailed specifications, defines, designs, develops, tests, debugs, installs, and modifies computer software in various platforms in a complex and integrated systems environment
• Provides technical assistance to staff including interpretation of specifications
• Researches new developments in hardware and software. Maintains currency in techniques and tools enabling system proficiencies and performance improvements
• Performs systems integration testing and user acceptance testing as required by software development lifecycle
• Performs other duties as assigned or requested
• Bachelor's Degree BS in IS, Computer Science or a related field
• 3-5 years information technology experience
• Ability to analyze, develop and implement complex programming solutions
• Documenting technical design and business requirements
• Work effectively alone and in a team environment with quality and timely results
• Continuously monitor the platform for operational excellence elements for process improvements
• Create SQL queries and understand SQL scripts
• Parse, analyze, and understand system log files
• Customer Service orientation with the ability to effectively interact with users of all levels
• Able to proactively address system issues that have potential impact for the corporation
• Strong research, analytical, and troubleshooting skills
• Support after hours coverage/escalation
• Perform production deployments of software and DB changes
• Knowledgeable of all operational and maintenance
• 3-5 yrs. Professional technical management of Microsoft Server products
• BA Degree in Computer Science or related field or equivalent experience
• 3+ years of professional experience with Windows Server (2008-2012) in a highly-available environment
• 3+ years of experience hosting .NET on IIS through version 8.5 in a highly-available configuration. (bonus points for SaaS experience!)
• Experience with Linux platforms in a highly-available environment
• Experience with public cloud operations (AWS/Azure/RackSpace)
• Experience working with VMWare or similar private virtualization platforms
• Experience with TLS and certificates
• Programming/scripting expertise
• Experience with configuration management and automation technologies
• Experience with configuration and management of systems monitoring and management systems
• General knowledge networking fundamentals including diagnostics with Windows/Linux tools
• General knowledge of firewalls, switches and load balancers
• General knowledge of SQL server with the ability to formulate queries as required
• This position is eligible for the Employee Referral Bonus Program
• Linux experience ideally in an Enterprise environment using RedHat or similar
• Ability to read SQL Queries
• 2+ years of Application Support
• Experience with File Transfers, interface and connectivity issues are advantageous
• Basic Windows 2008 Server

EU Non Production Support Engineer Resume Examples & Samples

• Interface with Global Development leads, from AVP to Managing Directors, with respect to testing and supporting their applications
• Assist defining consistent global detailed daily procedures to assist with the completion of all required tasks
• Set up global consistent process to monitor processes and update start, stop, and monitoring scripts when necessary
• Oversee troubleshooting of problems and either solve or serve as point of escalation
• 3+ yrs experience with environment support
• The person must possess wide and deep technology knowledge. Experienced in using Enterprise Service Bus, SOA, classic ASP, and middle-wares such as Tibco RV or Solace etc
• Part of Non Prod Support team at Prague
• Own and drive environment improvement initiatives and setup processes to interface with global NPS teams and other stakeholders for follow the sun global support
• Assist in setting up global consistent process to monitor processes and update start, stop, and monitoring scripts when necessary
• 8+ yrs experience with environment support
• Ability to manage small team
• Learn the High Voltage Battery System to effectively represent the interests of the design team when interacting with all stakeholders involved in manufacturing (Manufacturing Engineering, Production, NPI, Quality, Supply Chain, etc.)
• Provide nuanced engineering judgment and guidance to the factory on questions of design intent – refining engineering specifications when needed for update and/out ambiguity reduction
• Respond to, own & resolve engineering related production issues including, but not limited to
• BS in Mechanical Engineering with exceptional command of engineering fundamentals and strong engineering intuition
• Proactive, self-starter with the ability to thrive in a fast paced environment with rapidly shifting priorities
• Hands-on problem solving skills – experience doing so in a manufacturing environment is a plus
• Excellent communication and interpersonal skills including an innate ability to recognize the needs of the various stakeholders involved
• Strong organization and documentation skills including correspondence & reports
• Experience with any or all of the following is a plus
• Monitor process and quality ensuring a continuous flow. Uses technical training to make improvements in the process utilizing constant communication, involving team members and all production support disciplines
• Eliminate equipment downtime by tracking problems to their root cause and correcting them
• Make control modifications as needed to production equipment in assigned area
• Adapt new products to existing or new production equipment
• Act as a team floater. Maintain own certification and competence on all tasks required of the team
• Assigns off line tasks such as attendance, line schedule, data entry, supplies etc
• Accountable for the team's achievement of goals concerning quality and productivity
• Facilitate assignment of off-line tasks such as attendance, line schedule, data entry, supplies etc
• You are ridiculously reliable and able to work onsite in Boston every day
• You have deep knowledge of networking topology and protocols
• Your background includes supporting a Linux environment, including shell scripting
• You have experience conducting and documenting Disaster Recovery tests, strategies and procedures
• You have verifiable experience with hardware/software configuration and installation
• You have thick enough skin to maintain your composure through a crisis situation and relay information about the incident to the CTO, President of Capital Markets and other SVP’s that will need information about what happened and what was done to prevent it from happening again
• Assessing and troubleshooting an incident and providing a workaround
• Works closely with development, infrastructure and other technology teams to quickly troubleshoot, triage and resolve issues
• Follow all standard operating procedures consistently
• Assuring the highest levels of availability for all monitored applications and products including general site availability and response time
• Adhering to and following policies and procedures outline in the Operational Level Agreement (OLA)
• Escalating incident to support areas and IT management based on thresholds set in the OLA. Monitoring the progress of escalated incidents
• Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel and customers (internal and external) upon issue resolution
• Categorizing incidents correctly and assessing/negotiating the urgency and impact of a reported or discovered incident
• Matching multiple incidents and creating new problem error reports as well as matching incidents against known problems and errors
• Responsible for critical customer impacting incident/outage notifications using predefined outage notification templates. Initiating and coordinating conference bridges for outages
• Responsible for morning and evening overall system status reports as well as the proper turnover of incident tickets to the next shift
• Working with partners to resolve issues
• Bachelor’s Degree (or equivalent experience)
• 3-5 yrs of experience in an Support/Operations role
• Basic knowledge of Microsoft technologies (Server 2003,2008,2012, IIS 6.0/7.5, MSMQ)
• Working knowledge of Linux, network protocols, Monitoring Tools, Nagios, Ticketing System
• Basic networking knowledge
• Detail and process oriented
• Excellent presentation and communications skills
• Must be available to work on weekends
• Effectively document problems and their resolutions
• Assist other Disney Technical staff with technical upgrades and new installations, in conjunction with 3rd party integrators and other third party providers
• Follow the agreed change control process for all planned technology changes making sure that all work is documented and any changes updated on the relevant wiring/ cable schedules, workflow drawings and project documentation
• Undertake preventative maintenance to ensure maximum system availability whilst managing and documenting the maintenance cycle
• Alternatively educated to A level standard with a demonstrable track record in broadcast support
• They will be technically competent across a wide range of broadcast related areas
• Ideally working in the TV industry with a major broadcaster or post production facility and will have worked previously in a post production support role

Senior Saas Production Support Engineer Resume Examples & Samples

• Using our defect tracking system, work with Guidewire customers to understand any issues they report
• Work with our development group members in a collaborative, team oriented fashion to isolate, diagnose, and resolve customer issues in a timely fashion and meeting service level agreements (SLAs)
• Manage critical customer issues and facilitate communication between customers and R&D Engineering/Professional Services
• Use our sophisticated and industry leading configuration tools to resolve customer change requests
• Manage all hosting provider activities, including network and system changes, upgrades, patching, trouble shooting, change management, and configuration
• Attend periodic customer meetings
• Use source control tools such as SVN to manage deployments of code to production
• Support client through testing of upgrades and enhancements from UAT to Production
• Manage deployments according to best practices including installing (post-release) maintenance pack bundles and hot-fixes
• 5-8 years of experience with direct customer interaction supporting Internet-based applications in Production environments
• Ability to work collaboratively with Product Development, Professional Services teams and members of SaaS Operations to solve customer problems
• Possess computer programming or software application coding skills (Java programming experience is preferred)
• Experience with Rich Internet Technologies (HTML5 , AJAX or Flash)
• Experience with Jira, SVN, Maven, Nagios, Cloud technologies and Virtual Machines is a plus
• Experience with Agile/Scrum development is a plus
• Bachelor Degree in Computer Science or equivalent
• Reports directly to the Digital Banking Level 2 Support Manager
• Performs production support, troubleshooting and maintenance (defect resolution)
• Maintain multiple local environments for debugging systems
• Remotely and locally debug code for multiple applications using the Bottomline standard tools on BT technology and architecture
• Work cooperatively with Level 1 Support to gather issue information and educate them on new issues and solutions
• Develop data repair scripts to address urgent client issues
• Work with the Implementations and Delivery Teams on defect resolution and solution delivery
• As an active member of the development community, utilize and promote best practices
• Develop new technical skills and learn industry knowledge
• Participate in process improvement efforts
• Developing web applications using Ajax
• GIT, Subversion
• Developing banking and financial applications
• Working professionally with customers
• Agile Development Methodology
• Works closely with software engineering, production engineering and other technology teams to quickly troubleshoot, triage and resolve issues
• Creating and updating incidents accordingly within the ticket tracking system with detailed incident and resolution information. Notifying appropriate personnel upon issue resolution
• Assist Engineering teams to improve application stability with the development and implementation of application monitors and alerts
• Bachelor’s Degree with 3 years of experience
• Experience with ITIL practices, specifically relating to Incident and Problem management
• Working knowledge of Application servers (e.g. Jboss, Tomcat)
• Working knowledge of scripting languages (e.g. Bash, Python)
• Support technical solutions and alternatives to meet business requirements in adherence with MasterCard standards, processes and best practices
• Lead day to day system development and maintenance activities of the team to meet service level agreements (SLAs) and create solutions with high level of innovation, cost effectiveness, high quality and faster time to market
• Accountable for full systems development life cycle including creating high quality requirements documents, use-cases, design and other technical artifacts including but not limited to detailed test strategy/test design, performance benchmarking, release rollout and deployment plans, contingency/back-out plans, feasibility study, cost and time analysis and detailed estimates
• Perform system maintenance, production incident problem management, identification of root cause, remediation of the problems and on-call pager support schedule. Select appropriate technical frameworks and solution delivery methodology. Adapt to the technical artifact templates per the needs of the project and technology. Contribute ideas to help ensure that required standards and processes are in place. Maintain solution and technology road maps
• Collaborate with Vendor Resources for Support of Products
• Conduct brownbag sessions on new and upcoming technologies, methodologies and application appropriate frameworks. Ensure knowledge transfer of vendor technology to MasterCard staff. Provide technical training to the other team members
• Follow and promote Quality Assurance and Quality Control processes in the department. Actively look for opportunities to enhance standards and improve process efficiency. Mentor and guide other team members during all phases of the SDLC. Ensure adequate test coverage in Unit Testing, System Testing/Integration Testing and Performance Testing. Perform Quality Inspections and Walkthroughs through out the SDLC including Requirements Review, Design Review, Code Review and Security Review to ensure compliance with MasterCard standards

Senior Application Production Support Engineer Resume Examples & Samples

• Configuration, optimization and integration of data governance tools
• Support of development, test, and production environments with responsibility for uptime and overall system performance
• Support of the Data Governance tools suite running in Linux environments
• Coordination of downtime with the application support team and perform upgrades and install patches and hot fixes
• Data governance tools user account management
• Ensuring developer/user compliance with environment strategy including devising monitoring methodologies and/or processes
• Data quality reporting job configuration & administration

Fal Addc Ag Production Support Engineer Resume Examples & Samples

• Represent TAODT in those forums requested to contribute; e.g. Program Meetings, development groups via MFTs, etc
• Coordinate with the different GBP the development of VSM and implementations of actions to achieve the AG2 goals
• Coordinate the MFT associated with TIP (Tactical Improvement Plan) and develop as Production representative some of the actions
• Coordinate and supervise the Housekeeping and FOD politics
• Manage a multifunctional team with different departments and partners
• Actuate as Focal point for Equipment’s NFF improvement
• Run some of the projects related to TAKT40
• Support the Boom functional Test phase as expert in boom
• Run activities in AG2 associated with new tech developments (Future Factory, Digitalization…)
• Contributes to Production excellence by managing and leading the Production tools (lean, Quest, etc.)
• In the aircrafts with pending’s works, manage the final closure of them and also the relation with AG customer
• At least 5-10 years of experience in a related area

Principal RF Subsystems Integration & Production Support Engineer Resume Examples & Samples

• Failure analysis / root cause determination and corrective action implementation
• Please Note: This position can be a salary grade level Principal Electrical Engineer or Sr. Principal Electrical Engineer based upon the applicant's qualifications as they relate to the skills, experience and responsibility requirements of the position
• Ability to trade cost, performance, and packaging approaches for RF seekers
• Knowledgeable in the RF hardware lifecycle from requirements definition and architecture development through integration and verification, and production support
• Technical writing and formal presentation experience
• Experience in applying SPC methods in achieving production yield improvements
• FRACAS processes
• Shift engineer supporting post production operations
• Accurately communicate via internal ticketing system
• Perform maintenance of post-production systems
• Monitor platform systems and be responsible the technical escalation process
• Available for out of hours work when required
• Adopting best practice with regard to broadcast / editing technologies
• Work alongside Media Managers and Editors
• Work alongside the Broadcast Projects Team to help deliver major projects
• Ability to adapt with changing technologies
• Experience as an Post Production Engineer or Edit Assistant preferred
• Own the end to end delivery of key features and functions for major system enhancements
• Design and develop high quality, secure, scalable software solutions based on technical requirements specifications and design artifacts within expected time and budget
• Ensure code is easily maintainable and tracked in version control system
• Participate in architectural decisions and product roadmapping
• Research, create and evaluate technical solution alternatives for the business needs
• Assist in examining commercially available and forthcoming industry technologies related to area of expertise. Research on current and upcoming technologies and application appropriate frameworks and provide recommendations to Management. Perform PoCs (Proof of Concept) and help Department in the selection of Technology. Proactively create and maintain solution and technology road maps
• Ensure adequate test coverage in Unit Testing, System Testing/Integration Testing and Performance Testing. Perform Quality Inspections and Walkthroughs throughout the SDLC including Requirements Review, Architecture Review, Design Review, Code Review and Security Review to ensure compliance with MasterCard standards. Support collection and reporting of project and software metrics. Actively look for opportunities to enhance standards and improve process efficiency
• Support small project test plans
• Develop, document, and implement minor repair and rework procedures
• Prove-out and implement new tools, fixtures, and assembly aids used in the manufacturing process
• Generate work instructions and other process documentation
• Provide engineering recommendations for process improvements. Analyze and implement those shown to yield positive results
• Adhere to project schedule; communicating to Engineering any risks to project execution and recommendations
• Engineering degree – ME, EE, MET, MfgE
• Production/Operations Engineering experience
• Knowledge and experience with equipment operation - electronics assembly and mechanical assembly processes
• Four or more years of production process support experience
• Ability to work off-shifts and weekends when necessary
• Strong communication skills and ability to work with diverse workforce
• 7+ years of progressive experience as a Senior Software Development and Production Support Engineer or in a related occupation
• Analysis and development using various database systems such as SQL Server and Mongo DB. Expert level knowledge of relational databases is mandatory
• Very good understanding of Operating Systems (Linux (Unix) and Windows)
• Understanding of basic networking concepts (e.g. TCP/IP, http, DNS, Application Servers and their function)
• Experience in one or more scripting languages (e.g. Power Shell, Perl, Shell Scripts)
• Using standardized XML messaging systems including REST and SOAP
• Troubleshooting performance issues, web applications, Windows services, and MVC applications in C# and .NET and Java
• Strong knowledge of .net Framework (Required) and Java (Desired) with flexibility to learn new technologies
• Source formats including XML, XSL, and XSLT
• Performing ETL operations using ETL tools such as SSIS and SSRS
• Implementing object-oriented concepts such as Polymorphism, Inheritance, Abstraction and Encapsulation using programming languages C# and Java
• Troubleshooting and resolving database issues using SQL Server database
• Creating stored procedures, views, functions, and database objects using SQL server database
• Communication protocols including http, TCP/IP, and FTP (File Transfer Protocol)
• Experience working with Source Code Control - Branching, Merging of Source code using tools e.g. GIT, Perforce, SVN etc
• Report fixing/custom report generating
• Advanced user configuration options
• Support and use of advanced application functions at request of users
• A core understanding of the Credit business and product knowledge specifically aimed at the trading of corporate bonds, CDS, Index and Structured Credit trading
• Strong research, investigation and evaluation skills, with a structured approach to problem solving
• Proven ability as a member of a team to communicate technical and production-related concepts to a broad range of technical and non-technical staff
• Ability to work and effectively prioritise in a highly dynamic work environment that includes a global focus
• Results oriented and highly flexible, team player
• Utilizes extensive technical knowledge and excellent communication skills to ensure projects and tasks are completed on time and lead team members to excellence
• Lead and support complex troubleshooting efforts across various technologies and services across a broad spectrum of applications. The issues in scope will typically have impacts at a portfolio or enterprise level
• Influence Senior Support engineers to address their technical hurdles and challenges in supporting a broad range of applications
• Partner with application development teams to actively understand their development and technology stacks, application architecture, infrastructure requirements and identify the gaps in their implementations
• Lead application technology roadmaps, testing and proof of concepts, and solution validation. Participate in system design improvements and performance enhancements
• Translate production support non-functional requirements into implementation stories and tasks for development teams
• Collaborate with application development teams in order to make design, data and content management decisions as appropriate. May collaborate with Agile Software Architects, Product Owners or teams to scope and estimate costs for Production Support participation
• Participate in the Scrum teams, retrospective meetings and sprint planning sessions. Activities in scope would include design reviews, sharing and reviewing relevant non-functional requirements, testing of capabilities etc
• Mentor and educate other team members on best practices, approaches, and techniques associated with various development methodologies
• Continuously share best practices and improve processes across the various portfolios? teams including the implementation of automation capabilities Ensure efficient use of CI/CD processes and tools with special attention to characteristics like reuse, scalability, resilience and performance of the migration solutions
• Experience supporting various SDLC phases (Waterfall or Agile); Experience working with Agile development shops & use of Agile tools & techniques such as KANBAN &SCRUM. DevOps, CI/CD experience
• S. Electrical Engineering or Electrical Practical Engineer
• Minimum two years of experience in managing manufacturing line or Production floor support
• Familiar with Linux OS installations/backup and with Perl scripts
• Experience in HW problems diagnostic or in board design
• ICT / JTAG designing

Tier Production Support Engineer Resume Examples & Samples

• Responsible for the production operations of an enterprise Ecommerce SaaS platform that is
• Create internal documentation and Perform knowledge-sharing presentations to tier3 and tier2
• At least 5 years of hands-on application support experience in a SaaS or web company, working
• Perform operational duties including database backups, application server health, service recycling
• Identify and resolve operational issues (e.g. batch failures, network issues, client data feed errors)
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs
• Maintain operational documentation, e.g. incident tracking and run books
• Produce metric reports including daily production status
• Review Client support tickets and requests under service SLAs
• Partner with other technical teams to resolve level 2 and level 3 issues (i.e. application support, DBs and data center related issues). Document issues in customer support portal
• Provide on-call off hour support and work during non-prime shift hours
• 2 to 3.5 years’ experience in production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment
• Knowledge in Actimize solutions is a bonus
• Experience with Unix, Linux, Windows, Tomcat, SSH, PGP and basic scripting skills
• Experience with SQL Server, Oracle and MySQL
• Proficiency with Perl/Windows scripting and regular expressions
• Experience with and understanding of complex process and data flow
• Ability to effectively and proactively communicate (both written and verbal) to various Actimize groups and Actimize clients on a daily basis
• Experience with application debugging, performance, scalability
• Familiarity with standard application security compliance best practices
• Knowledge of fault detection and resolution processes
• Experience working successfully independently and with other team members as well as developers
• Ability to multi-task as required and provide rapid support in production
• Must be able to provide on-call off hour support and work during non-prime shift hours
• Propose solutions with resource and time estimation. Work on system developments
• Work on maintenance on the existing systems
• 3+years of working experience in IT function
• Interacts and participates on all P1 Production issue calls and drives the root causes analyses
• Ensures all servers/applications are monitored on an on-going basis with alerts including CPU, memory, storage, network and security issues and performance tuning
• Monitors the technical team who keep the site up and going 24/7/365
• Triages issues reported by various teams
• Creates tickets, assigns and manages trouble tickets to the technical team
• Tracks progress with both the technical team and the client business teams
• Provides regular status updates to the client management team
• Ensures the applications are highly available for the business users and eliminate any obstacles or road blocks
• Proactively interacts with the project teams and coordinates cross-team collaboration
• Coordinates and utilizes the onsite and offshore teams to support multiple applications
• Coordinates updates from cross-continental teams
• Availability to work late evening/mornings, as the role interacts with various global teams
• Experience with/Exposure to FrontEnd Technologies JavaScript, HTML
• Experience in working with monitoring tools such as NewRelic, Splunk is required
• Experience with eCommerce framework like Oracle ATG a plus
• Experience working on BCC, CSC tools is a plus
• Experience working Managing, Administrating JIRA required
• Bachelor's Degree in C.S. or equivalent
• 7 + minimum years’ experience required
• Excellent communication skills both oral and written
• Strong interpersonal skills, including cross-cultural competency
• Highly organized and detail-oriented
• Coursework and/or experience successfully developing applications/automation for Windows platforms using Microsoft technologies
• Excellent debugging skills across a variety of integrated platforms
• Strong written and verbal communications, teamwork, and problem-solving skills are necessary
• Ability to interact and communicate successfully with business partners and technology teams
• Coursework and/or experience developing with Java, C#, .Net, HTML5, JavaScript, PowerShell
• Coursework and/or experience developing services – preferably REST services
• Self-starter who can grasp difficult concepts and large architectures
• Strong estimation skills with ability to provide reasonable estimates
• Understanding of the DevOps philosophy and a passion for iterative product improvement
• Experience developing hosted client server applications
• BS or MS in computer science or related technical field/or equivalent experience
• Familiarity with Agile methodologies
• Experience with Atlassian suite of products
• Experience with ITSM framework and tools, such as Remedy or ServiceNow
• Experience with LINQ, Angular, MongoDB
• Associates degree required and Bachelor’s preferred in Mechanical, Electrical or Electromechanical field
• With Associates degree- 5 years’ experience and with Bachelor’s degree -0-3 years’ experience in production / process maintenance or related technical position
• Knowledge of electrical and machine repair
• Excellent mechanical and electrical troubleshooting and analytical skills
• Material Handling and Machine Automation industry experience preferred
• Ability to provide good and timely quality results under pressure
• Good analytical, problem solving, interpersonal and communication skills
• Hands on experience on engineering methods such as FMEA, SPC, Pareto Analysis, Control Charts, Poka Yoke, 8D methodology and DoE is a plus
• Preferably familiar with assembly equipment such as die attach, solder, cleaning, wirebond and gel filling
• Teamworker with good communication skills to motivate improvements and drive the Change
• Highly motivated and able to work independently
• Hands on engineer, will work in front of the tool most of the time
• Good analytical and problem solving, interpersonal, and communication skills
• Demonstrating flexibility in approach and ideas, responds positively and supports changes in procedures, process, technology, responsibility and assignments
• Master preferred /Bachelor required (university) degree in Electrical or Electromechanical Engineering - preferably with focus on power electronics and information engineering
• 5 years’ experience as an electrical test engineer or in the field of Process or Equipment engineering, in a high technology/ high volume manufacturing, preferred semiconductor packaging environment
• Measurement, Test equipment and Machine Automation industry experience preferred
• Ability to provide good quality results under pressure and in a timely manner
• Good analytical and structured problem solving, interpersonal, and communication skills
• Hands on experience on engineering methods such as FMEA, SPC, Pareto Analysis, Control Charts and 8D methodology is a plus
• Good knowledge of electrical and mechanical measurement methods and instruments, power electronics and circuit technology
• Database setup and maintanance with good knowledge in SQL programming
• Experience in Statistica, LabView and Visual Basic programming is preferred
• Knowledge of data protocols and database structures used in industrial production equipment
• Assist in Installation/Configuration of Operating Systems and Third Party products that run on the SGI AEGIS-Video™ and SGVideo™ Central Monitoring Systems
• Able to test and debug system related problems
• Support Customer Migrations
• Organize, support and maintain Video Test Lab equipment
• Assist in documenting and providing training for all video related projects
• Work with Quality Assurance and Development to provide systems support
• Perform Quality Assurance on product releases
• Good Customer Support Skills
• Ability to work with others in a team environment as well as work with the customer
• 35% Travel Domestically and International
• Ability to take Accountability and Responsibility for Onsite projects
• SQL Server 2005/2008/2012
• Red Hat, Fedora Core 4, Core 6, Core 9, Cent O/S and Ubuntu Linux
• Crystal Reports and SQL Server Reporting Services
• Lite-Speed and Windows Log Shipping, SQL Clustering, Mirroring and AlwaysOn Replication
• HP ProLiant Servers (Blade and Rack-mounted), Cisco Switches, Routers and Firewalls
• IP Cellular CDMA Modems
• Assist defining the overall Non Production Support strategy
• Communication of status of the test environments to project teams and management, which includes blocking issues, risks and changes that may affect the project deliverables and project schedules
• Cooperate with EqDevOps on the strategic deployment strategy and get involved in the analysis phase and cooperate with EqDevOps and RTB teams in order to come up with the strategic, flexible and automatic deployment toolset to move all of our application estate to cloud
• Extend the NPS Portal that was previously built by Prague NPS team to support all environments and all applications and integrate it with the BATHS framework too so that the availability of all the applications in Equities is well known and visible to everyone
• Ability to support global QA team
• Ensure all operational logs and journals on all events, reported issues, warnings, alerts and alarms are correctly documented, escalated, and executed within applied service levels
• Maintains operational documentation, processes, management and diagnostic tools, ensuring that services are maintained at the agreed levels
• Ensure compliance in process document creation, reviews, and record evidence of statistical sampling of incident tickets for required audit programs
• Ensure that maintenance tasks are completed as per procedural documentation for scheduled BAU tasks and client specific infrastructure
• 0 – 18 months relevant work experience
• Good communication, interpersonal, and analytical skills
• Basic knowledge of development and support methodologies / architectures
• Basic understanding of various platforms (e.g. Unix, Windows, Linux)
• Basic Understanding of SQL and scheduling
• Associate’s or Bachelor’s degree preferred
• Familiar with different tool sets
• File processing to include verifying data quality and identification and communication of file variances and potential issues
• Maintain and adhere production schedules to include ad-hoc requests
• Ensure compliance and production standards by attend final code review meetings to determine production readiness (e.g. validate coding standards against the production readiness checklist, etc.)
• Able to assist in developing and documenting job related procedures
• Strong understanding of various platforms (e.g. Unix, Windows, Linux)
• Strong Understanding of SQL and scheduling
• Strong understanding of different tool sets
• Data Security Standards (e.g. PCI, PII, etc.)
• Source Code Control (e.g. CVS, TFX, etc.)
• Strong understanding of Operational best practices
• Strong time management
• Able to manage and/or oversee 3 or less resources
• 2+ months relevant work experience
• Good knowledge of development and support methodologies / architectures
• Good understanding of various platforms (e.g. Unix, Windows, Linux)
• Good Understanding of SQL and scheduling
• Good understanding of different tool sets
• Data file transfer (e.g. SFTP, Connect Direct, etc.)
• Data Manipulation (e.g. Unix awk, etc.)
• Good Understanding of Operational best practices
• Detail oriented and ability to multi-task

Lead Production Support Engineer Resume Examples & Samples

• Troubleshoot failures and determine best course of action
• 8+ years relevant work experience
• Able to drive the development of job related documentation and procedures
• Excellent Understanding of SQL and scheduling
• First contact for any testing problem
• Provide onsite tier 1 support for tests, test infrastructures and tests setup
• Introduction and training of new tests
• Conduct test debugging and failure analysis whenever needed
• Familiar with Linux OS installations
• Attempt to solve as many issues as possible, escalate issues in a timely manner to application and / or infrastructure subject matter experts when appropriate
• Work with production support staff (L2 and L3), development and QA regarding issue/resolution
• Supporting and monitoring of the firm’s internal systems
• Assist with automating processes to achieve efficiency and streamlined support
• Liaise with development and infrastructure teams, prioritize tool enhancements, and coordinate and participate in software/new version releases
• Uplift environment management tools to reduce risk and streamline efficiency
• Collaboration with other technical support engineers, utilize expertise to help others in order to most quickly facilitate solutions for the customer
• Minimum 3+ years of production support experience
• Experience with Java, Spring framework, Hibernate, Linux, and SQL technologies
• Experience with EmberJS preferred, but if candidate doesn’t possess this skill, he/she should have experience in at least one major javascript UI framework like AngularJS, ReactJS, ExtJS, Backbone etc and willingness to learn EmberJS
• Building and debugging java and javascript applications
• Strong analytical skills and temperament to resolve complex issues
• Able to work in a fast-paced global team
• Detail oriented, demonstrating thoroughness and strong ownership of work
• Experience in financial services companies will be added advantage
• The candidate, will need experience with JCL, IAM/VSAM file management, Mainframe and scheduling (CA7), in addition to Frist Vision experience
• Scheme processing and set up skills are a necessity , as are Debit, Credit and ATM processing knowledge Candidate should be able to manage small projects independently, create statistical reporting for batch jobs and operation area that can be used to increase performance whilst reducing incidents
• This person will need to work with peers in development team in order to have technical input to new projects and to ensure standards are adhered to
• The role will require working on some weekends and on occasions evenings. Candidate will need to be on call at which time could be contacted OOH to support any P1 incidents
• Troubleshoots and documents software product defects escalated from various support groups
• Assists with the deployment of product hot fixes and other related solutions
• Documents solutions for use by support staff
• May act as a liaison between various support groups and development
• May produce metrics based reporting for reported database problems and environmental concerns
• May document product defects for submission to the software development team
• May track resolution of product defects and/or system performance problems
• Act as regional escalation for all day-to-day issues impacting the plant
• Create, drive and manage KPIs and real-time monitoring dashboards to ensure optimal system performance
• Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes
• Ensure quality management of incidents and proactive follow-ups to issues
• Engage and collaborate with a diverse set of stakeholders and partners – external vendors, internal application development and support teams, infrastructure teams , and business stakeholders to name a few
• Help drive platform evolution – leverage past experience in KDB or similar large scale data capture / analysis tools
• Manage the on-boarding of new applications/functions to the platform
• Ensure resiliency of the platform through managed DR/SR/HA events. Identify and partner with development staff to eliminate single points of failure in the environment
• Collaborate with teams distributed globally, including a 24x5.5 team located in India
• Perl/Unix Shell Scripting
• SQL skills - Sybase, MS-SQL and Oracle
• Monitoring software - Geneos, Splunk, APM
• Familiarity with basic networking concepts TCP/ FTP
• KDB+ database experience (or similar ‘big data’ analysis tool) a significant plus
• Past development roles / skills a significant plus - in particular Python or Java programming
• Past experience in Java a plus
• Problem solving skills - natural inclination towards problem resolution
• Self driven & proactive
• Customer Service Orientation - build positive working relationships with customers at all times providing realistic information and managing their expectations
• Problem solving - Ability to understand complex component/system/service interactions and look for causes and provide solutions
• Gain deeper knowledge and expertise in Enterprise Operations and various solutions that we have developed
• Work on Host Management Console and Client Job processing in CTE
• Implements and maintains enterprise-wide system tools and ensures scalability
• Leads the research and evaluation of deeper investigations on client issues
• Work on Production and test databases- SQL, MySQL, Oracle
• Facilitating the handling of Global P1 issues
• Monitor and Troubleshoot various Concur Applications
• Work on and administrate Nagios, Zenoss, and Pingdom monitoring tools
• Working on maintenance, Deployments, Releases. Restores
• Define and develop new innovative ways to work on our processes and find and recommend fixes in application Code bases
• Take up challenges in owning various tasks and documentation
• Work closely with your peers on product and various teams to integrate your offerings into our products and tech stacks there by facilitating information sharing and cross-pollination of ideas between various departments
• Identify problems that can be solved with automation and initiate the process
• Influence through expert knowledge and leadership across the broader organization
• Bachelor’s Degree in Computer Science, Electronics, Statistics, and Electrical Engineering (BE, BCA, BSc, BCom. or any related technical field plus significant knowledge in the area of IT)
• 1+ years of relevant industry / academia experience in Enterprise/Support Operations
• ITIL certification details if available
• Certifications on any IT related topics such as MCSE, CCNA, SQL, is a plus
• Confidence building and working in Event Driven Architectures
• 2) Jira 2 years
• 3) SQL queries, Scripts 2 years
• 4) release mgt 2 years
• Responsible for production monitoring, triage, code investigations and data updates for all ConnectiveRx applications
• Perform initial triage of production incidents to identify code or data issues
• Create and test database scripts to correct data anomalies
• Identify and develop synthetic monitoring capabilities to identify application issues before external impact occurs
• Interface with Application Development Engineers to communicate issues and suggest remediation
• Communicate status of production tickets to internal and external stakeholders
• Serve as release manager for software deployments
• Demonstrated Linux aptitude or experience
• Excellent attention-to-detail
• Excellent written and verbal communication skills with the ability to effectively communicate highly-technical concepts in lay terms
• A desire to work on a collaborative team
• Ability to provide the highest-quality customer support from start to finish
• Experience supporting various SDLC phases (Waterfall or Agile)
• Experience working with Agile development shops & use of Agile tools & techniques such as KANBAN &SCRUM
• DevOps, CI/CD experience Working knowledge of revant ticketing system; UNIX command line & UNIX scripting; Window O/S; Autosys job management for scheduling, monitoring & reporting; Oracle/sybase scripting Middleware technologies, JBOSS, Apache Global Load Balancers; Tibco/ESB
• Typically assigned to more complex platform systems. Establishes production runs, ensuring that appropriate job control language, run documentation and data files are available
• Creates job set-ups. Provides software configuration management for host and off host platforms in the realm of change deployment, change execution, job scheduling, release management, and release implementation
• Trouble shoots and restores service to multiple applications, Networks and systems using industry accepted techniques and procedures
• May design, code, benchmark test, debug and document programs. Applications generally involve utility programs, job control language, macros, subroutines and other control modules
• Performs impact analysis to output data processing based on user and client requirements. Analyzes documentation supporting changes in a complex production environment
• Serves as an escalation point for more complex issues and escalations which involve troubleshooting technical issues and resolving data/configuration issues
• Collaborate with multiple internal teams across disparate groups to resolve client support escalations
• Collaborate with Product Management and Engineering to review software enhancements and provide design feedback

Related Job Titles

Java Support Resume Sample

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Work Experience

• Perform implementation steps as prescribed in documented changes, upgrades, installations and outages
• Proficiency in Analysis, Design, Build, and Deployment of core Java applications. (4+ years)
• Strong Oracle PL/SQL programming skills.(3+ years)
• Knowedge of Technical operations team procedures and processes
• Work experience with any of the following – Linus/UNIX/Solaris/AIX
• Previous Banking/Financial/Credit Card experience is desired
• Prior L2/L3 Support experience
• Experience with Sybase database
• Total of 3 - 5 years’ experience in Oracle Applications
• Web design, requirements/specifications definition, analysis, assessments, planning, design, development, integration, testing, installation, performance tuning, deployment, or maintenance
• SQL (preferably Oracle)
• Support, Maintenance and Operations, Organizational Skills, Dealing with Incidents on Applications,
• Hands on support. technical. Need someone who has a strong development background or knowledge who is okay in a role that is not 100% development
• Assist in creation of tools to improve team’s capability to identify cause and expedite recovery
• Communicate with the stakeholders of the application and technology peers
• Coordinate with onshore business and technology teams
• Provide application support for several trading applications
• Provide great customer service and support
• First line support for Incident for internal and external solutions, covering the full technology stack
• Change / release support
• Investigation of problems, including design, code, test and implementation of fixes
• Ensuring solutions are monitored and have appropriate alerting
• Automation of common, repeatable, manual tasks
• Research and presentation of ideas for system improvements and contributing to continuous operational/service/lean improvement plans
• Experience as a Software Engineer working on major programmes across a complex IT environment

Professional Skills

• Good communication skills, both verbal and written, with strong relationship, collaborative and organization skills required
• Good verbal and written communication skills. Good troubleshooting skills. Willingness to work in support environment
• Prior experience with Production Support, Analytical / debugging skills are value added
• Good troubleshooting and issue resolution skills; experience in coming up with new solutions and thinking “outside of the box”
• Experience applying your skills and knowledge to find solutions to customer problems
• Other technical skills: PHP, Python, Perl, .NET. Experience working with an API
• Strong analytical and inter personnel skills

How to write Java Support Resume

Java Support role is responsible for java, programming, analytical, security, retail, training, integration, database, trading, architecture. To write great resume for java support job, your resume must include:

• Your contact information
• Work experience
• Skill listing

Contact Information For Java Support Resume

The section contact information is important in your java support resume. The recruiter has to be able to contact you ASAP if they like to offer you the job. This is why you need to provide your:

• First and last name
• Telephone number

Work Experience in Your Java Support Resume

The section work experience is an essential part of your java support resume. It’s the one thing the recruiter really cares about and pays the most attention to. This section, however, is not just a list of your previous java support responsibilities. It's meant to present you as a wholesome candidate by showcasing your relevant accomplishments and should be tailored specifically to the particular java support position you're applying to. The work experience section should be the detailed summary of your latest 3 or 4 positions.

Representative Java Support resume experience can include:

• Strong experience with JAVA/J2EE, WCS, Dynatrace, Splunk, good troubleshooting skills
• Two (2) years of experience in production support/operations experience
• Two (2) years of experience in WebSphere Application Server configuration, deployment and administration experience
• Two (2) years of experience in WebSphere Message Broker configuration, deployment and administration experience
• Strong technical experience with Unix/Linux, Apache, and either WebSphere, WebLogic, JBoss
• Working experience with onshore offshore model, work distribution and get the delivery done from offshore team

Education on a Java Support Resume

Make sure to make education a priority on your java support resume. If you’ve been working for a few years and have a few solid positions to show, put your education after your java support experience. For example, if you have a Ph.D in Neuroscience and a Master's in the same sphere, just list your Ph.D. Besides the doctorate, Master’s degrees go next, followed by Bachelor’s and finally, Associate’s degree.

Additional details to include:

• School you graduated from
• Major/ minor
• Year of graduation
• Location of school

These are the four additional pieces of information you should mention when listing your education on your resume.

Professional Skills in Java Support Resume

When listing skills on your java support resume, remember always to be honest about your level of ability. Include the Skills section after experience.

Present the most important skills in your resume, there's a list of typical java support skills:

• Solid Java skills and a desire to grow them further
• Demonstrates familiarity and strong working knowledge of the relevant programming languages/tools for the application area
• Self-sufficient work, problem solving skills, creativity, analytic thinking
• Two (2) years of experience in Unix shell scripting experience
• Capable of learning new technologies, and effectively use them and apply them
• Collaborate with effected business areas to identify, create and implement the business requirements effectively

List of Typical Experience For a Java Support Resume

Experience for java application support resume.

• Sev1/Sev2 incident resolution & Root cause analysis. Assist team towards Sev 3/4 prioritization & resolutions
• Min. 1-3 years Web/Application server operation experience (WebLogic, JBoss server, Apache Webserver)
• General IT system operation experience
• Good Knowledge on Java , Web services and SQL
• Linux Java development supportwith experience troubleshooting of production applications within lower and upper multi-tier environments
• Prioritize, sense of Urgency
• Key Requirements:App Support Experience, Unix, Query, Java

Experience For Java Support Engineer Resume

• Experience with JEE, Web Services (SOAP/RESTful/JSON)
• Experience with SQL Databases such as SQL Server, Oracle or Sybase
• Experience with JavaScript and JavaScript libraries such as jQuery
• Experience with XML and XML Libraries
• Experience with Java technology (J2EE, JSP and AJAX)
• Good Knowledge on Java/J2EE, Integration, Microservices, AEM Basics
• Experience in GWT
• Participate in triaging issues

Experience For Java Technical Support Analyst Resume

• Perform periodic manual regression testing and defect documentation
• Able to grasp and understand new technologies and concepts. Proactive approach to problem solving
• Be willing to learn technologies as required
• Microservices, REST and Web Services (JSON, XML)
• Tomcat / TomEE / WebSphere

Experience For Java Support Systems Analyst Resume

• Pentaho, DataStage, ETL tools
• Nagios, Apica, PagerDuty, App Dynamics, Splunk
• Atlassian stack (JIRA, Confluence, Hipchat, Bitbucket)
• Min 5 years in Healthcare Domain
• Claims HC Sub Domain
• Techno domain System Analyst responsibilities

Experience For Java .NET-applications Support Analyst Resume

• Server/client architecture knowledge, Java Enterprise Edition knowledge, BPM workflow knowledge, Mobile application technology knowledge, ITIL basic knowledge, Slovak language is advantage
• Point of escalation accountable for customer support to diagnose and resolve customer impacting issues
• Flexible to work in Production support work
• Take ownership of the issues (analyze and debug) and provide resolution. Communicate effectively with the developers and in a timely manner. Provide suggestions to improve developer experience/ reduce ticket inflow.Search Jobs US
• 24x7 support of production applications on a rotating basis, and participate in resolution of escalated incident calls
• Technical support and maintenance for web applications and tools

Experience For Java Application Support Lead Resume

• Plan and execute day-to-day maintenance for the web environment
• Automate common second tier support tasks
• Monitor work intake queues, maintain Service Level Agreements (SLAs), and own root cause analysis of incidents
• Provide top-to-bottom support of a wide-ranged application environment
• Technical knowledge in SQL
• Technical knowledge in Java
• Understand / adhere to quality / security standards and processes applicable to role

Experience For Java Support Analyst Resume

• Passion for application support
• Hear business strategy and solution technical delivery
• Provide L2 and L3 support for set of applications assigned
• Restore services based on agreed Service Level Agreements
• Create problem records for repetitive incidents and provide solutions

Experience For IT Java Application Support Resume

• Perform Root Cause Analysis and Problem Investigations for all incidents
• Provide minor enhancements as agreed for small initiatives
• Identify and create improvement plans in the system
• Enhance knowledge management documents
• Demonstrates understanding of application development methods, including MST’s software development methodology, as well as the fundamentals of requirement specification, design, coding, and testing of business applications systems
• Has a strong working understanding of installed systems, with the ability to troubleshoot and resolve many problems on the existing system(s) supported
• Takes customer calls and resolves most customer issues independently
• Coordinates with various support teams across the organization, for problem research and resolution

Experience For Smts-java Support Resume

• Communicates with line of business and management the overall status and health of the application. Looks for areas of improvement in monitoring, application stability, and speed of determining root cause
• Provides monitoring of the environment during release or independent change and tracks changes to the production environment thru out the weekend for executive communications
• Knowledge of Red Hat JBoss Middleware solutions
• Respond to telephone calls, email, service requests for technical support in a fast, friendly manner
• Daily application checkout activity, troubleshoot & support software applications, various hardware/software configurations and run SOP based appropriate testing & diagnostics
• Identify, research, and resolve Known technical Incidents/problems and escalate Incidents/ problems to other support teams when necessary
• Review active tickets attempt to resolve based on Knowledge base and known issue resolution document

Experience For Java Support Specialist Resume

• Work in a fast-paced environment, able to adapt to frequent change and be able to work a flexible schedule
• Language - Java, J2EE, XML,
• Framework - Angular JS, Struts, Hibernate
• Unix/Linux System Admin
• Web Tech - SOAP WS, JSP
• IDEs - WSAD, RAD
• DB - Oracle, MySQL,

List of Typical Skills For a Java Support Resume

Skills for java application support resume.

• Java Development Experience. Experience in working with Java extensively
• Automated testing experience using a suite of tools for various test classifications; e.g. unit testing, performance, security, acceptance testing
• Good understanding of Unix/Linux, shell scripting and PL/SQL
• Experience using the following technologies to develop business critical applications and solutions
• Experience is data cleansing and reporting
• Hands on experience in J2EE Server Technologies such as Java, JSP, JMS, Servlet, Webservices, XML, Clustering, and EJB
• Demonstrates proficiency with one or more technology environments, with the ability to learn and apply new and emerging concepts very quickly

Skills For Java Support Engineer Resume

• Builds and maintains a strong working knowledge of the business area(s) supported and the applications that support it
• Previous experience in working with customers, multiple teams and organizations across different geographical locations
• Hands-on experience in troubleshooting production issues and defects
• One (1) year experience in Application monitoring tools such as Dynatrace
• Experience with web frameworks such as Spring or JEE 6
• Good command using tools like MS PowerPoint, MS Macros, Excel
• Working experience with Oracle PL/SQL
• Intermediate Experience in the following Java, Web Services, Unix/Windows Server, Oracle DB areas

Skills For Java Technical Support Analyst Resume

• Experience working on data integration, data ingestion and high-volume transaction solutions
• Hardware and software knowledge, Linux experience, Database and SQL knowledge, Shell-scripting knowledge
• Proactive analysis, validation & fixing of business data issues
• Experience in the design, development of J2EE applications
• Experience with persistence layers such as hibernate, Toplink, and IDE’s like JDeveloper
• Develop a strong internal network

Skills For Java Support Systems Analyst Resume

• Relevant IT experience (Production Support, SDLC- Waterfall / Agile)
• Experience Visual Basic, SQL and DB2
• Experience in Eclipse and SVN
• Experience in Unix and Shell scripts
• Experience in Agile and DevOps is a nice-to-have
• Current (or recent) experience in Unix, Java, Query, SQL
• Current (or recent) experience in Websphere, Splunk, Oracle DB
• Previous experience with Database management
• Experience in large-scale multi-tier software applications

Skills For Java .NET-applications Support Analyst Resume

• Develop strong relationship with business process owners and stakeholders team
• Hands-on experience in Core Java/Advanced Java
• Two (2) years of experience in production issue triage, root cause analysis, defect and incident management
• Two (2) years of experience in Pharmacy or Health care domain
• Two (2) years of experience in enterprise UNIX/Linux administration
• Two (2) years of experience in the administration and custom configuration of large of-the-shelf applications or software packages

Skills For Java Application Support Lead Resume

• Operating Systems including Windows and Unix
• Troubleshooting technical issues & resolving defects
• Working knowledge of UI/Front-End development using Angular, HTML, CSS, etc
• Understanding of multi-tier architecture and infrastructure configurations
• Programming knowledge in Java
• Operating Systems (Linux and Windows) knowledge

Skills For Java Support Analyst Resume

• Ensuring change/feature enhancement requirements are implemented appropriately to ensure it delivered accurate and on time
• Working knowledge on SOAP or Restful WebServices
• Assuring smooth operation of Integration and Workflow environment
• Monitoring applications, systems & interfaces
• Expertise in Core Java, Swing Spring, J2EE, Web Services(Rest Full), Hibernate
• Successfully troubleshoots most applications problems independently, determining the root cause and fixing the problem
• Responsible for ensuring stability of applications in production. Provides on-call support for triaging problems

Skills For IT Java Application Support Resume

• Project Details:Support for several leasing applications, including some newly developed systems
• Team: Several teams are growing across the leasing business, highly collaborative, open, fast-paced environment
• Execute service requests with follow-through from planning, testing, and documentation to implementation and steady state
• Administration and configuration of application servers including Weblogic, JBoss, Websphere, etc
• Document incidents/problems and clearly document the issue, troubleshooting steps taken, and comments in an incident management system
• The Enterprise Consumer Digital Platform team is tasked with developing enterprise wide reusable critical components that comply with MasterCard standards
• Drive to understand and exercise emerging technology trends

Skills For Smts-java Support Resume

• Provide reporting of Availability and capacity trends
• Maintain time reporting on projects and provide timely updates to project milestones
• Familiarity with common networking practices
• Attain a CompTIA Security+ Certificate before starting work
• Environment:Agile Environment, working directly with the business

Skills For Java Support Specialist Resume

• Undertake root cause analysis and problem investigating
• Linux command line, shell & scripting languages
• Used technologies - IBM BPM, Bonita BPM, Linux, Scripting, Hadoop, Cloudera, BI tools, Cloud solutions
• Customer Communication and Incident Triaging
• Willingness to work in evening hours and weekends on need basis
• Create application monitoring plan and recommend performance and infrastructure capacity improvements

List of Typical Responsibilities For a Java Support Resume

Responsibilities for java application support resume.

• Salary Range:Open to negotiation!
• Tech Stacks:Unix, Java, Query, SQL
• A team player who can work well with others
• IT experience in a technical production support role or equivalent with background in Unix and/or Windows development or operations support with hands-on using Java, C++, Python or another OO language
• Certifications: Knowledge of ITIL production support best practices

Responsibilities For Java Support Engineer Resume

• Familiar with technical production support with background in Unix and/or Windows development or operations support with hands-on using Java, C++, Python or another OO language
• Familiar with Unix/Linux, Apache, and either WebSphere, WebLogic, JBoss
• Familiar with Agile and DevOps environment
• DOD Secret Clearance and US citizen
• Extensive experience in Java, J2EE and ADF based systems development, which includes System Analysis, System Designing, Programming, Debugging, Defect fixing, Testing, Application Performance Analysis and Deployment
• Hands on experience in Oracle ADF 11g Architecture, JDeveloper, Oracle ADF Development (ADF, ADF Faces, ADF Task Flows and Business Components) with Web Services
• Web development using Java

Responsibilities For Java Technical Support Analyst Resume

• Coordinate a small team
• Continually build knowledge and proficiency in applications development and changes in technology
• On-Call 24 X 7 as needed in a rotation basis, if required
• Unix/Linux production support
• REST Api, web services

Responsibilities For Java Support Systems Analyst Resume

• This is a Technical Support Role
• Knowledge on OAuth 2.0 & SOAP
• Be familiar with code repositories (bitbucket, git or others)
• OS knowledge (Linux and Windows)
• Web Server - WebSphere

Responsibilities For Java .NET-applications Support Analyst Resume

• Technologies: J2EE, JMS, SOAP, Web Services, Webmethods, XML Schema, JMS, JDBC
• Certifications in Java or ITIL
• Usage of Excel

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